Disappointed
Based on the reviews and photos, I thought this would be perfect, but it has definitely not met my expectations. I sent an edited photo of my dog, cropped exactly how I wanted it, along with an email asking that if any further editing was required to please let me know prior to making the box. No one ever contacted me regarding the photo.<br /><br />I received the product today. It’s not as sturdy as I expected. The color does look like the stain that I inquired about previous to purchase. Worst of all, my dog’s photo is cropped in way more than the photo I provided. I understand that the photo is in a sort of a frame so a portion of the edge will not show, but if I was made aware of how much of the photo was going to be chopped off, I would have added a border to the photo to prevent the problem, or asked the seller to do so.<br /><br />The engraving part is OK, but there are some blemishes in the wood. Overall, I think this is overpriced and lacking quality control. Not to mention that when I sent an email about the tracking not moving for a week, no one bothered to even respond to me. Where is the customer service?
Rating: 3 stars