he sent us wood samples so that we could confirm the type of wood and color that worked best for our space
Original review posted on 2/28/2017<br />Customer service, 5 stars: We decided to write a review regarding our shopping experience with Cardinal Workshop. The difficulty with shopping online for furniture is the inability to physically touch/see a piece in order to dimensionalize and imagine it in your space. In this regard, Cardinal Workshop went above and beyond the usual customer service to guide us in our purchase of this surfboard coffee table. Dennis, a partner at the Cardinal Workshop, worked with us by email to answer all of our questions over the course of a week. Moreover, he was open to discuss customization options (e.g. length/width etc.) of the coffee table. Importantly, he did NOT just agree with all of our suggestions - stating that increasing a given dimension too much would compromise the proportions. Finally, he sent us wood samples so that we could confirm the type of wood and color that worked best for our space.  These wood samples weren’t just scrap pieces of lumber but were quality, finished, and engraved pieces that we will use as coasters. The coffee table was not immediately available for shipment as they are made to order - they estimate ~4 weeks for our table. We do not see this as a negative given that even brick and mortar places can take the same time to deliver (more mass produced) furniture. If you are thinking of purchasing this or any one of the items in their Rosa Collection, we encourage you to look at the pieces here at Amazon or to their website (cardinalworkshop.com/) and contact them.<br /><br />Updated 3/29/2017<br />The surfboard coffee table arrived 4 weeks from ordering, as anticipated. It was well-packaged and damage free. The folks at Cardinal workshop provided a bottle of oil/wax to keep the furniture in top condition, which is a nice touch. That said, I do wish some instruction was provided on recommendations of when and how to apply the oil. Nonetheless, it was a breeze to assemble and in our space in less than half an hour. The craftsmanship is top notch, the finish is pristine, and we couldn't be happier with the piece and their service!
Rating: 5 stars