Some of the best customer service I've experienced in a while.
I ordered a set of cufflinks to gift to my boyfriend for his birthday. My boyfriend is an entrepreneur and generally dresses up in button-downs for the variety of events that he works. Initially, upon placing the order, I decided to go with my boyfriend's initials. About a day later, I contacted the seller and requested to have the letters changed to the initials of his company. The seller replied back immediately and told me that they thought the order had been pushed through processing but that they would check to see if they could make the change.<br /><br />I didn't hear from the seller again until I received the gift in the mail which contained a note stating that they were able to make the switch and they hoped that I loved the product. While I would not have been upset had I received the item with the initial letters I requested, I also have an extensive background in customer service and I know that sometimes requests such as mine can be daunting and create more work. The responsiveness and effort of the seller, the quality of the item, and the personal note blew me away.<br /><br />The ONLY con to my experience was the amount of time it took to receive the gift. But I also understand that this is a gift that is customized and it came from a distance, so, really, the time-frame was acceptable.<br /><br />The cufflinks are very classy, durable, and extremely giftable. I was excited to give these to my boyfriend for his birthday and when he received them he loved them probably as much if not more than I did. These will give his look a personal touch and he was thrilled and excited that it was a gift that he knows he will get a lot of great use out of.<br /><br />THANK YOU to the seller for being so customer service oriented and for the effort you put into making this last-minute change for me so that I could make this gift more meaningful to a person that means a lot to me. You really outdid yourselves and I would recommend your products and services to anybody looking for a classy and thoughtful gift to give to their friends and loved ones. Thank you!
Rating: 5 stars