Outstanding product AND customer service - F-A-S-T!!
Wanted some custom laser etching done on a Rocks Glass - e-mailed Ben Shot and had a response very shortly, placed the order, and received the glass in days.......bear in mind I'm in Hawaii and shipping is not normally as fast as on the mainland.  Etching and quality was great!  FYI - I had an American flag and initials etched on the glass ($25 total) - wished I had taken a picture before I gave it as a gift.
Rating: 5 stars