Good customer service!  Wasn't exactly right the first time but replaced without hassle.
This was a gift for my sister which inlcuded the symbol my mother always used for a heart. &lt; 3.  (There are 3 sisters/daughters so the actual characters meant something.  When it came, the symbol was a heart, which I am sure is what many would have wanted but it wasn't an option in the very clear options for symbols and other small pictures or symbols.  I contacted the seller who immediately offered to remake and reship.  It took a while to get the first one and the replacement but it was worth the wait.  Pretty good price for custom "costume" jewelry.  My sister loves it.
Rating: 5 stars