Nice product.  Bad customer service.
We ordered a wooden name plaque for our daughter and were not happy with it.  The way it came printed was not the way the name appeared with the Charlotte font on a computer.  The starting letter V did not come to a point (instead it was squared off at the bottom),  and the following letters were awkwardly attached to the middle of the starting letter V instead of connecting to the bottom of it like normal writing.  When we contacted the seller,  they told us this was the way the font printed it out and there was nothing they could do.  They said they would make another one in new font if we paid them an additional 50% plus shipping cost.  We said we weren't willing to pay 1.5x the price of the item when it was already so expensive, especially when they do not offer a preview option to see if the second one would be any better. We said we understand it's a personalized item and want to be fair to them since they can't resell it,  but since we paid so much money for it and are not happy with it,  could we compromise on a partial refund as a resolution? They said no and basically said that if we wanted a preview we should've asked for one before ordering (an option we didn't know we had,  as it is not anywhere in the listing). We also said that if they look at our daughter's name in "Charlotte" font,  it does not look like what they sent us, and they completely ignored that.<br /><br />The item itself is very nice quality.  In fact,  we had ordered one from this seller for our other daughter,  and it was beautiful,  which is why we ordered a second one.  However, the complete lack of customer service is a deal breaker for us,  and we will not be ordering from them again.  There are dozens of sellers selling these same items on Amazons.... do yourself a favor and go with a nicer one that appreciates your business and stands by their products!
Rating: 2 stars