Amazing product, caring customer service
[[VIDEOID:3fd4e646410af387f900ebedcb41fe52]] When I had first come across this incense burner on Amazon, I was a few weeks away from moving out into my own apartment after living with a roommate for 2 years, and my ex for 13 years before that. Because it was such a monumental occasion for me, I decided I would treat myself to not only this beautiful glass incense burner, but get it with custom engraving, which is something I have never before done. I contacted the seller, Nick, to ask him if he would do a specific symbol that means a lot to me (note: the heart anarchy symbol, often used in the punk scene, has been adopted by folks like me who follow the theory of Relationship Anarchy) - not only was Nick agreeable to the request, but he was already familiar with the symbol and said it wouldn't be a problem at all. I was unable to place the order right away due to the transition of relocating, but as soon as I had moved into my new apartment, I went ahead and ordered the burner, making sure to contact Nick again so that he could connect my order to the custom engraving we had discussed. Nick was always professional and compassionate in his communication with me, and made sure to update me regularly throughout the process after I placed the order. He was also friendly and personable, and I ended up feeling more connected to him than one would expect from a typical buyer-seller transaction, particularly through a common interest in similar spiritual practices. When I received the burner, there was a sample pack of the high quality incense sticks Nick makes, as well as a thoughtful hand-written note on the packing slip that warmed my heart. The first stick of incense I burned was from the sample pack included with the burner, and the smoke from the stick billowed up and out in beautiful ways. I had no idea just how cool this piece would be when I bought it - I just thought it was pretty - but it quickly became a showcase piece in my home. It should be noted that commercial incense sticks do not have the same dramatic visual effect as Nick's sticks, but it still hold them well as they burn and eliminates the ashy mess. It should be noted that the smoke does come out the bottom as well, which can leave a resin residue on surfaces - while this should not be a deterrent for buying this AWESOME burner, I do recommend putting something under the burner (I am currently using a ceramic baking dish, but I'm hoping to get a wood platter for it eventually). My friends are in awe of this burner, and many of them have told me they want to get one, too. Frankly, I wish I had unlimited funds, because I would get one of these, custom engraved, for a lot of the people I care about. As for me, I will be ordering more of Nick's incense sticks, to pull out when I have guests over or when I am feeling in the mood for something cool and dramatic. It has been a month, and I am still just as happy with this purchase as I was when I received it. ALL THE STARS!!! BUY THIS!!!!
Rating: 5 stars