Great product and amazing customer service! Please support this business.
If I could give 10 stars for customer service, I would. Our first bird ball- a gift for my uncle--had been left at a neighbor's house at a non functional door and sat outside in snow and rain for days. Water seeped into the packaging, right through the gift box the ball is shipped in, and then it sat wet in my parents house for about a week before I came home to take care of things. Happily, alpaca wool is resilient and it that is one of the reasons I chose this ball over ones with other materials. Also it is more in keeping with something wild birds in this area might actually find naturally (as opposed to coconut fiber, which had some disturbing reviews). I was still a little concerned about mold and such so I emailed the seller and got a wonderful, detailed response immediately. The wool seemed to dry well (I hung it over a radiator for a few days and opened up the center of it so it would air out). However, imagine my surprise and delight when I received a replacement ball a few days later, complete with a lovely hand written note. You won't get that kind of personal touch from a big retailer or an overseas seller. Please support small farmers like this-  there is no replacement for this kind of personal touch!
Rating: 5 stars