Here are the directions that should have come with...
Here are the instructions you'll need and should have been included with the burner.  You'll need some needle nose pliers to gently and slowly close the top of the incense stick holder but still leave a big enough opening at the bottom ( ^ shape) in which to firmly wedge the stick.  When you get it the open holders have the stick laying on the flat wood bottom and it goes out and/or singes the wood.  I'd also like a different symbol rather than the company &#34;Z&#34; logo on the burner but perhaps they are trying to stop or differentiate from copy cats.  Other than the extra work and annoyance at having to figure it out myself or return it, I really like this holder as it catches ALL the ash and stays clean without constant polishing -- good finish.
Rating: 4 stars