READ REVIEWS CAREFULLY! ‘Personalization’ was messed up!
I planned since September on giving my sister beautiful lanterns for her front porch and my brother-in-law an accompanying rug to complete the look for Christmas. I had been looking all over at different porch rugs on Etsy but by the time it was time to buy they were all way overpriced and also happen to be notorious for taking weeks for delivery.<br />On a whim, I decided to look on Amazon & was *beyond thrilled* to see a beautiful selection of high quality products, as well as different styles to choose from!<br />I finally decided upon this design because brother in law’s name ends in S and I bc I had no idea what year they were married so ‘established’ was an automatic no-go.<br /><br />I really loved “The ________ Family” design shown in the pictures and felt the style plus the aesthetic matched perfectly with the lanterns for my sister. I was super excited.<br /><br />I read the only directions carefully and chose the size I wanted to order. It specifically advertises with ‘‘Personalized Family Name’ and when you click on ‘Customize & Add to Cart’ it moves you a new window that says:<br />customization options<br />Personalized Family Name 18” x 30” Coir Coconut Husk Doormat Door Mat.<br />On the right hand side, IN BOLD it says:<br />* Last Name<br />(with a box for text)<br /><br />I only put my brother on law’s last name in the box thinking it would arrive like the picture saying The Sowers Family.<br /><br />Imagine my shock when he unwrapped the gift and all it said was Sowers in cursive! (The & Family were supposed to be printed!?) Except it was sooo unexpected, and I was reading it sorta upside down that I thought it just said “Joyeux” in French instead of Sowers in cursive. I somehow managed to disguise my complete disgust with confusion.<br /><br />I still haven’t told them about the mistake bc I blame myself, but I still feel greatly misled. ‘Personalize’ generally means make it personal. I truly had no idea I could’ve had *anything* printed on it. I almost feel stupid bc I had such high hopes & aspirations for how I envisioned it but at the end of the day I can’t help thinking about how awesome it would’ve been had it looked exactly as depicted.<br /><br />I’m greatly disappointed with the product I received in the mail but I feel like it’s partly my fault, I suppose? I genuinely hope that others will learn from my mistake and not just put their last name in the box.<br />This is a very high quality product that I am very proud to say is also American made! (One of my personal goals this Christmas was to patronize American made businesses, with American made products, utilizing American workers. That’s why I want to publicly acknowledge my mistake, in the hopes that bringing attention to it will help others avoid a similar fate.
Rating: 2 stars