Awful quality, worse customer service
I will take responsibility for apparently not asking for a custom order when I ordered this on December 28. I simply wanted the word Mangia (meaning "eat" in Italian) on it, and nothing else.<br /><br />So, I requested a refund. Simple enough, right? Not so much. The owner insisted it was my fault and refused to even exchange the item for what I wanted, and I pay the difference.<br /><br />So, what would I do with a board I paid good money and waited so long for, only to have a family's name on it that not only isn't mine, but have no connection to! Also when I contacted the seller, she was more interested in going back and forth with multiple emails, arguing and debating with me. That's why I say I'll at least take responsibility for my part if I did make a mistake and not choose custom order. I tried to explain there was no option on my end to do so. It just asked me to type the type of wood I wanted and what I wanted it to read as. So, I did as such. Yet, she continued to argue. I told her now I know why it took so long to be delivered. It certainly wasn't the quality of the work, regardless of the mistake. It's very cheap wood, and no protective finish whatsoever.<br /><br />This cost me $110 before the S & H. So, that money's down the drain now, right?<br /><br />Wrong.<br /><br />Because there was no protective coating, and it was so cheaply made with a little folk art paint, all it took was a little nail polish remover and some cotton balls to erase "The Mangia's."<br /><br />Wonderful!<br /><br />I have a blank board now, and as you can all see, it needs some work but thankfully I found an amazing, local craftsman who will be taking great care of me!<br /><br />I just want to thank the owner for your pettiness, and for your rejection of my refund. You've taught me a valuable lesson, and that is to ALWAYS shop local, especially right now as they deserve our support. Convenience is great, but quality and excellent customer service is better.<br /><br />Happy shopping local everyone! Have a wonderful day! :)
Rating: 1 stars