Love the bag and thank you note
Upon opening the handbag I saw a thank you note that I really appreciated! The owner Lauhit thanked me and emphasized his commitment to customer service & quality handmade products. Lauhit also gave me a heads up on how the stiffness of the bag will fade within 2 weeks and why there may be a smell & when to expect that to fade. I am big on customer service and attention to details and always appreciate little personal touches like the thank you letter included because it will make the chances of me shopping with a brand that much more likely!!!
Rating: 5 stars