Great quality product, even better customer service
I have nothing but positive things to say about this product. The quality and the craftsmanship, and the detail that goes into the product is amazing. I had originally ordered the racks, in the 11&#34; depth, thinking this would work for built-in bookshelf I was converting to a bar in our home. When we received the racks, I realized 11&#34; was going to be too short, so I emailed SmitCo to see if we could order the same product but in a 15&#34; depth. We worked directly with SmitCo, and their customer services was outstanding!! Truly outstanding- the type of customer service people long for! I explained what I needed and SmitCo even went so far to ask the dimensions of our shelf, and our wine glasses, so they could custom make the spacers and figure out how many racks we needed. They also helped me with the refund process on the original Amazon order, and helped instruct me on how to order our custom racks through Amazon as well. We received our racks and they fit perfectly. We have received so many compliments already. The only thing that didn't work out so well were the round plugs to put over the screw holes. Some of them didn't fit, so we opted not to use them, but instead fill the holes with joint compound and pain over it. I can't say enough positive things about our experience working with SmitCo, and the quality of the product we received.
Rating: 5 stars