My fault
I only gave this item 3 stars because I was disappointed  because our last name could only be seen looking at the sign from an angle. Hanging on the wall it looked like a bunch of cut outs and not very pretty ones at that. I should have chosen just the capital letter and I'm pretty sure I'd have been much happier.  I had no problem with the quality of the purchase and understand why a total refund couldn't be issued as it was personalized. The seller did offer a 20% refund which I thought was very generous . I declined it because the mistake was mine and at some point I will most likely order from them again.
Rating: 3 stars