Quality is good for price but Exchanges/Returns..Forget about it!
To sum up this review, the quality is good as it was hand crafted and the packaging protects the item, however I was not impressed with customer service or the difficulty customizing my order based on the pictures and options shown. I put in a return request stating that I thought I had ordered black, but it came unfinished. I also noted that it smelled a bit too burnt. I truly was not sure if it was supposed to be that burnt looking or smelling (see photo of back). I've never ordered one of these before, so I didn't know what to expect other than what was shown in the picture. The front of it looks beautiful as shown, but if you have a wedding cake that people are going to be walking around and you choose unfinished, just know that unless you choose a color, the burn marks may show. The response I got back from the seller was "You have noted several different reasons for wanting to return from you ordered by mistake to you meant to order black but ordered unfinished to it smells like burn. As I stated in the return request, we do not take returns on custom products. This was made to order. Thank you." This made me feel like my satisfaction of the product did not matter. It didn't start with "Our apologies" or "sorry to hear you are unhappy with your product" etc. As far as the confusion with customizing, you will see that the primary advertisement of the item is black. You will also see that black is an option in the glitter colors. When I went to place my order, there was no differentiation between black and black glitter, so I figured unfinished (the basic) was the primary black picture shown (as I did not want glitter). I understand this part was my mistake, but I think the seller should specify that in the color options that black is not black glitter. Ah well, I will just have to spray paint it or something.
Rating: 2 stars