They promptly replied to an inquiry about the product and delivered as promised in a timely manner
I ordered this because I love the Winnie the Pooh quote engraved on it. I had just lost my sweet Golden Retriever after 13 years of him being my shadow. The keychain with this quote had a charm on it that I did not like as much as what I saw pictured on a different keychain quote...I thought it would not hurt to ask to see if they would include the heart with the paw print rather than the other charm I was not as fond of. They replied promptly and also expressed their sympathy for my loss. They quickly agreed they could do this for me.  I love it and am so appreciative of their kindness and the beautiful remembrance I received. Thank you so much!
Rating: 5 stars