Stay Away
I will start with the product; I ordered the metal sign, it gets delivered and it's acrylic but according to them it is copper inlaid in an acrylic backing for support and there is a coating over it to protect it so it doesn't feel like metal. I do not believe it is metal. The design is nice but the "Moonlight Sonata" stays there, if you request your song they write it down below by your names and date.<br /><br />Ok and now onto the pain in the ass I had to deal with. Received product damaged in shipping, they shipped it in a pizza box, they said it is very rare for one of their products to get damaged in shipping, ok I guess lucky me then, they originally stated they would send me a replacement that week, but doesn't help me because it's past my anniversary so I requested a refund. They originally denied my request and said it's against their policy, after some back and forth they finally said they would minus the cost of material ( which at this point I'm getting most of my money back so ok), continued back and forth some more and kept pushing sending me a new one, at this point we are week past my anniversary, then reviewed the Amazon page again and it clearly states refund available for damaged products, so emailed them again calling them out on it and they refunded my full amount.<br /><br />By the time I started the refund request to the time I got it, it was almost 2 weeks
Rating: 1 stars