Beautiful Phoenix Pendant, but the clasp doesn’t work - twice!!!
This is a beautiful, unique design, and the pearl, gold setting, and chain were all lovely in design and sheen. The first one I received had a broken release lever on the clasp; no matter how much pressure I apply, it is frozen or locked in place, so I can’t open it and wear it. I contacted the seller who kindly communicated about sending another one. However, the second one I received had the exact same problem! They clearly have a quality control issue, and it’s especially poor that they didn’t ensure the second one worked based on my feedback. I am really disappointed but am grateful that I can buy a new chain for such a beautiful pendant with a meaningful symbol!
Rating: 1 stars