Watch you grammar and wording!
The ordering process is confusing, had to order this TWICE to get the punctuation on the last name how I wanted it. I wrongly assumed an S would automatically be added to the last name as the order form specifically asks for the last name, NOT how you WANT the last name to read. In my case it asked the last name, which is Norton, and that’s EXACTLY what was printed on the sign “The Norton.” Common sense should have made SOMEONE curious, as grammatically “The Norton” is definitely NOT correct!( A quick phone call or email to me could have avoided this costly error.) I did not understand the last option where it asks if you want an ‘s, as I assumed that would be automatic. So I said NO as I was afraid it would then be added twice and then read “The Norton’s’s” it just wast clear to me. Anyway, after receiving the first order for “The Norton” I inquired and was told that’s how I ordered it, so, in that this was a gift for someone, I had to reorder at full price, as no form of “customer relations” discount was offered. So be VERY CAREFUL AND SPECIFIC when you order from this company.<br />And, just a suggestion to this company, a confirmation email to the customer BEFORE these personalized items are printed, would give your customers an opportunity to clarify any errors so their item is printed CORRECTLY the first time and the customer is happy.
Rating: 2 stars