Bias
This product looks beautiful indeed! Customer service is great! I received a broken piece and notify to customer service right away, they reply back quickly and sent a replacement for the broken piece which took a bit while to arrived but I did not mind at all!<br />Before I installed it some time passed since I needed the replacement part.<br /><br />I installed it a few days ago, I tried to showed kitty to climb on it and one of the step shelf fell of right away :(. I reinforced it today, so now I have to wait for kitty to use on her own.<br />Honestly, I think product could be of a more solid material, I feel like over use it will fall off!<br /><br />Assembly, took a while because some pieces would not go in as smooth as one would wish, pcs #4 did not fit no matter what I did, before I broke it I decided to just not add that piece.
Rating: 5 stars