Terrible customer service
The product itself is ok and looks pretty superficially. It can easily break so be mindful that it’s not a substantive wood product. However, this company completely lacks customer service.. buyer beware.  ordered two names - A 6letter and 9letter name. Paid for 16in for shorter name and the extra fee for extra letters for the 9 letter name in. 12in. The heights are right but the 9 letter name is squished together and about 7 inches shorter in length than the 6 letter. You would think that when you pay extra for letters they would still space it fairly consistently, but the company’s response was you should have ordered it in 16in. No acknowledgement that there website doesn’t specify they have the right to unnaturally squish the letters together to look smaller compared to a shorter name..
Rating: 1 stars