It doesn't work 😞 : But her customer service was pleasantly unexpected and worthy of a better star rating
01/29/18 - I received this product yesterday. This clock is beautiful. The picture is done beautifully. Unfortunately, the clock mechanism does not work.  I have to give only one star to a product that's only purpose is to tell time and it does not do that. I started the return process just moments ago. If I had the choice I would keep the clock, because the picture is so cute and would gladly just take a refund because the clock does not work.<br /><br />Update 01/31/18: After corresponding with Karen, I am changing my review to a 4 star rating.  Her customer service is on point! She reached out to me right away and offered me two options, to either send me a whole new clock, or simply send me a new mechanism for the clock.  Because I am so happy and pleasantly surprised with her response time and the way she handled the situation, I feel it is necessary to revise my initial review.  I have chosen to receive a new mechanism and am currently awaiting the delivery of it.  The only reason I am not giving this product 5 stars is because it initially did not work.
Rating: 4 stars