Gorgeously distinctive product delivered by above and beyond service
Re: Product<br /><br />My husband and I have pretty discerning requirements for a laptop sleeve: lightweight, durable, slim form factor, snug fit, distinctive aesthetic and professional. This handcrafted sleeve meets or exceeds every requirement and our expectations. Already I have fetched quite a few compliments on it! The unlabeled aspect of the product just adds to the cool factor because it sparks conversation about the product and the service, speaking of which...<br /><br />Re: Service<br /><br />I have a confession. We ordered this product which is specifically designed to fit the laptop...not similar laptops of the same size...but the exact laptop in the drop down list. So my experience began with a bit of frustration when I tried to fit a Dell into a MacBook sleeve, in a square peg-round hole scenario.<br /><br />As fickle Amazon customers are prone to do, I decided to simply return it and order something else. Alex immediately messaged me and asked if he could do anything to help. I explained my predicament and he said he would make a customized one for the Dell, which I got within a few days. The amazing aspect of this interaction is that he went out of his way to solve the problem when it was clearly my mistake for ordering and hoping for the best. I haven’t experienced this level of customer service EVER in my life ... Nordstrom should take a class from him. My deepest appreciation and respect to Alex...I hope his company thrives over the years to come!
Rating: 5 stars