The metal insert that creates the magnetic clasp came unglued
I bought one of these and the magnet or metal piece that creates the magnetic clasp came unglued and stuck in the other side. I could not get it out. I bought another one as they aren't expensive. It happened to that one as well. When I suggested that if they used stronger glue, I would consider buying another as I really liked the necklace and as I said they aren't expensive. The response I got was the same as Agent 86. "Keep these and all leather jewelry out of the water it ruins them. I sell this by the hundreds with no issues. " There was an immediate accusation that I was getting it wet. I don't get them wet although I have probably gotten some sweat on it as I have worn it while walking in the morning. But that wouldn't necessarily get in the clasp. I don't put them in water or wear them in water. It was the follow up that frustrated me. "If you are having a problem as you say...Why do keep buying the same item?" Why did I keep buying it? Why? Am I stupid? Am I lying and trying to scam them? The reason I bought the second one was because I liked the necklace. I didn't expect the insert to come out and get stuck in the other side for a second time. I didn't even ask for a return but I certainly didn't appreciate the question. It would have been cool if they offered to replace it but at this point, I don't really care. I don't consider this good customer service. I was only giving them a heads up. Cool necklace. Needs better glue. I would give it a 5 star if the insert didn't come out on me.
Rating: 3 stars