Sweet, flexible and efficient company
I would definitely recommend Define Design 11. I got a picture frame and an ornament with the date of the engagement for my college roommate's surprise engagement. Unfortunately, her fiancé had to postpone the engagement two weeks because my college roommate got sick. I reached out to Define Design 11 to see where I could take the picture to have them change the date. They responded the same day and said that they shipped me a new picture and ornament that day, at no extra charge to me! What a relief! The products were beautiful too the couple loved it!
Rating: 5 stars