Great problem resolution process and would highly recommend.
Ordered just two letters that were advertised as 4" tall to be the same height as letters I already had from another source. When they came they were 3 3/4" so I used the vendor email to let them know. Almost immediately I got a reply apologizing and saying they would send new letters of the correct size, which they did quickly at no cost. I was very pleased.
Rating: 5 stars