Amazing Customer Service!
My sister and I ordered this for our dad for Father's Day. USPS failed to update it until the last minute, so Amazon tagged it as lost. I messaged the seller and asked if they could possibly send a new one or refund us. They responded almost immediately, apologized profusely for the delay despite it not being their fault, and said they would send a replacement along with a gift for the inconvenience. I was pleasantly surprised, to say the least! Monday rolled around and the original order arrived! I messaged back and let them know that it looked like USPS didn't update the tracking. They were still awesome about everything. 10/10 Customer service!<br /><br />Now for the product review...<br /><br />I personally love it. I'm not a Hellraiser fan but I can appreciate the work that was put into making this. It looks great! It is not a toy. Definitely a piece to sit on your desk or shelf and show off. It took a little work to take the pieces apart, but once we got it that first time, it was much easier to transition it between the two positions.<br /><br />My dad's review: "A little rough around the edges,  but ultimately satisfied with the replication efforts...<br />Haven't been able to open the actual gates of hell,  but I've been married a while so I'm honestly not sure I'd be able to tell if I did."
Rating: 5 stars