Misleading Personalization Instructions
I was disappointed that the pillow I ordered did not turn out like the one pictured even though i carefully followed their instructions.  In the picture of the pillow it says james + alyssa.  The personalization box shows James + Alyssa.  If you type it like they show it, you will get names capitalized.  You have to type it exactly the way you want it.  When I ordered the pillow, it was as pictured (james + alyssa) but the instructions said James and Alyssa.  So I typed it like they did and I got 'and' instead of '+.'  After I complained, they changed the instructions but did not reply to me.  So type the personalization EXACTLY the way you want it, regardless of their instructions.
Rating: 2 stars