Wonderful Customer Service!
When I first received my product, it had a bit of wood chipping and the whole name was bowed in the middle.  It looked like when it shipped, something must have sat on it or something.  However, they included instructions with how to reach them and the process for getting a new name made.  I reached out to them with pictures of the defective name and within 48 hours they had answered and shipped out a new and fixed product for me.  I had the new name sign 3 days later.  Great customer service, and I am very happy with the new name sign!  It looks great on my daughter to be's nursery wall!
Rating: 5 stars