Poor Customer Service
Simple put,  this is an amazing piece of craftsmanship.  However,  they did a poor job when it came to customer service.  The color did not match even remotely close to the advertised picture.  When I was working with Emily,  she seemed willing to make it 100% perfect.  In the end(based on photos I sent her) she denied a full refund/remake of the product despite my belief that they either stained it wrong or not at all.  I was forced to either pay return shipping so they can attempt to sand the clear coat off and apply stain, or accept a 20% refund.  I elected to accept the 20%.  Anyone who works with wood knows that once the clear coat is on,  good luck sanding and adjusting colors(especially with laser burning on it).  Emily should have payed for return shipping to see the piece in person,  and then consider remaking the piece once she realized that I was correct in my assessment about the stain problem. The color in the photos are supposed to be puritan pine.  Which they are phasing out of course. You be the judge. Shame on them.  What a serious let down, for what was supposed to a great edition to my kitchen.
Rating: 1 stars