Having a hard time getting positive results on returning and receiving refund for damaged item.
The image of the product I viewed online was beautiful.  However when I received the product it was coming apart and damaged.  It was poorly made.  I could not even begin to try to hang it on my wall.  So disappointed.  I immediately put in a request to return it for a refund and when I checked my email it stated that if I hadn't heard anything in 2 days that I should file "CLAIM"?  I really don't want a refund.  I would rather have the item replaced, but I'm afraid that the replacement will arrive in the same condition.  I have not ever had any problems with products that I have ordered from Amazon, and I truly hope that I don't have any problems getting my money refunded for defective item ($199.00).
Rating: 1 stars