Outstanding customer service
I have two Glowforge units, each with the AC Infinity 6" fan for each. I was excited to try a set with my inline fan.  The reviews were good, and I thought for the price if it helped with the smell, it was worth it.<br /><br />The items arrived and were nicely packed.  The plastic seems much more durable than the metal pieces from the home improvement store.  Upon connecting the reducers I immediately noticed the fit was not snug - after communicating with Joe, it seems like the units I received may be defective.  He assured me that the fitting should be snug and that my experience with the item was not normal compared to other users.  Joe went above and beyond to make things right and I was impressed with his communication and working to resolve the issue.<br /><br />Although my experience with the item wasn't perfect, the customer service and communication to make things right led me to leave a positive review for the item. I would recommend Joe and the reducers knowing that he stands behind his products.
Rating: 4 stars