Customer service tried but failed!
We purchased this “ PEGAI Personalized Leather Padfolio | Eriksen (Cognac)” as a law school graduation gift for our son. When it arrived we were disappointed to see the bottom & right side of the personalized part barely readable and unacceptable to present as a gift. We immediately notified the company (Pegai) of our displeasure with the quality of the product and immediately requested a refund. Amazon wouldn’t handle this and we had to deal directly with the merchant. Jamie wrote back to us requesting a photo of it. After he received the photo he offered to rectify the problem and send us a new one. I immediately renewed my refund request and explained we had no time to wait for a replacement as we were traveling to attend this graduation and would need the refund toward purchasing a suitable gift locally. Jamie responded that he once again was sending a new item out to which I again asked for a refund. He nor his company has responded to me any longer nor have we been home yet to know or see any replacement that may have been sent. Given our circumstances, we find it unfair to have paid for a gift that’s now useless to us through no fault of ours and thoroughly believe we’re entitled to a full refund. FYI the graduation was fabulous and we’re still in a traveling mode assisting our son in moving to across the country after accepting his chosen job offer.
Rating: 1 stars