Defective product - seller says "make  it work".
I ordered 2 mug cozies.  When the pair arrived I noticed one was much larger than the other.  Neither were useable as both were too large for the mug.  I tried to return them but the seller refused stating that they were custom made for my mugs.  Upon my mentioning that the pair was 2 different sizes, she told me that was because my color choice included one with thicker yarn. When I ordered, she requested me to give her the exact measurements of my mug.  It states right in her ad that the cozies fit snugly and stretch.  I don't understand why she made one almost 6" tall and the other 5" tall when the mug itself is only 4.75" tall. If you want to drink out of your mug, the cozy has to be shorter than the mug.  They are also very loose.  Sadly, she informed me to "make it work" or place another order for a 25% discount.  Neither of which was acceptable to me.  Finally after repeatedly trying to return the items and the sellers refusal, Amazon credited my account.
Rating: 1 stars