Good customer service, great case
Bought a customized version of this case a year ago, and goofed on the order.  Seller was quick to help and work with me on the problem, very happy with the responsiveness.  Case is definitely a bit of a hassle for the first week or so while the leather breaks in and conforms (as the directions say it will be), but after that it's fantastic.  The initials embossing on the sleeve still looks good a year later (I was worried the lettering might start tattering around the edges) and the case still looks nearly brand new.<br /><br />The only warning I would give anyone is if you've got a bag with thick heavy zippers to look out removing the sleeve from your bag.  Didn't realize it for a few months but my Filson was scratching the side of sleeve where I was inadvertently dragging it across every morning.  It still looks fine but you can just tell one part on one side has lived a slightly rougher life than the other. Normal regular sized zippers shouldn't be a problem though, and/or just not being careless.  No more marks once i realized what was happening<br /><br />tldr -- a year later sleeve is going strong, very happy.
Rating: 5 stars