EXCELLENT CUSTOMER SERVICE AND CRAFTMANSHIP!
I recently purchased a beautifully handcrafted gray leather tote from  Ayelet Shachar.  Before I purchased this lovely tote, I had emailed Ayelet with some concerns I had about the weight of the leather, since I suffer from Arthritis throughout my body, and I was concerned about the heftiness of the leather.  When I received the tote, it was the handles that posed a problem for me.  They were stiff and dug into my shoulders, which was quite painful.  I immediately contacted Ayelet, and came up with a wonderful solution.  Since I made the purchase through AMAZON, I packaged it up as I had received it, and Ayelet customized a new tote for me.  It’s identical to the original design (I particularly love the gray color), but instead of the brown leather handles, Ayelet handcrafted handles from the same leather as the handbag.  Not only is it more comfortable for me and doesn’t slip off or dig into my shoulders, but it’s gorgeous, and personally, I love the look.  The suede is soft and smooth….different from the kind of suede we are used to.  The craftsmanship shows that it’s made with care.  The zippered pocket in the front of the bag is generous, as well as the ones inside the tote.  It's sturdy as well as attractive, and holds so much!!  I loved the way it was packaged with a personal touch.  Thank you Ayelet for such a lovely tote!
Rating: 5 stars