Their customer service is more like 10 stars!!
This was a gift did my sister and she absolutely loves it!  But more importantly, the bracelet arrived and I worried it would be too small in the size I ordered.  They had me send it back and put a new larger chain on the engraved bracelet and sent it back quickly because they knew I needed it in time for an event.  Their customer service is more like 10 stars!
Rating: 5 stars