Left us hanging and asked us to pay a fee double what was originally asked to ship
We had been exchanging emails and getting samples for a couple of weeks, editing the custom design. The owner, Alex, asked us to make a payment so that she can ship everything out by Wednesday, so that we could comfortably  get it by Friday of the following week (10 days later). We sent the payment, and kept emailing her to follow up and ask for small changes (she did not center the names and we wanted them centered, which I thought was a very normal request), and she told us that on top of the $40 we had already spent, there was a $35 fee for making this change, and she was no longer going to make our Wednesday date that she had promised because other clients had paid her a $35 rush fee to put their project ahead of ours, and if we wanted to rush ours too, it would be a $35 fee. So not only did this person waste our time for weeks while we could have dealt with one of the hundreds of other companies that make custom door hangers, we ended up having to chase her down for a week to give us a refund of our original payment, and then ended up with no door hangers for our wedding. I have never dealt with someone so sneaky and conniving to spring last minute fees on us after already agreeing to a date. This must be a scheme to get higher fees from innocent customers just looking to celebrate the happiest day of their lives. Stay away from this vendor and don’t get the stress of having to deal with their last minute upcharge fees in order to to keep them on track. It’s not worth the extra stress. Do a quick google search for custom door hangers and choose literally anyone else.
Rating: 1 stars