No Customer Service (See Update)
SEE UPDATED REVIEW AT BOTTOM<br /><br />Product review:  Nice product and looks great in your kitchen/mud room.  Would recommend caulking inside corners especially if you are going to store food in it or will be moving it frequently.  See below if you’re concerned about quality customer service.<br /><br />Product arrived damaged, I contacted seller approximately 2 months ago and rather than sending me a new one after receiving pictures of the damage, they chose to file a claim with shipper.  My dog is going to need a larger size by the time I get a replacement.  The damage probably wouldn’t have been as significant if the materials were more substantial.<br /><br />We order practically everything online and do more than our fair share to support the economy and I’ve never had a merchant not replace an item for shipping damages.  Absolute disgrace!<br /><br />******UPDATE*****<br />Within minutes after writing this review the seller contacted me and apologized for forgetting about us.  They were eager to make things right and are going to take care of us.  I’m hopeful for a resolution soon.<br /><br />Update #2<br />Replacement arrived within days and they sent larger size to accommodate growing puppy.  It’s perfect and very thankful they were so quick to reply and solve our problems.  Quality American made product from a quality company.  They made a mistake (which we all do) and they took care of it.  I hope the shipper reimbursed them because the entire situation could have been avoided if they wouldn’t have damaged the first one.
Rating: 5 stars