Terrible Service
BUYER BEWARE!!! I placed my order direct through the company website on 08/30/19 and finally received my order on 11/18/19 (80 days later) ONLY after making a claim to PayPal. After 5 weeks of no status update I sent 5 emails waiting about a week in between each, plus sent facebook and instagram messages for a status update and got no response whatsoever. On 11/11/19 I escalated a claim with PayPal to get a refund. Magically the order shipped 11/15/19. The order came with a card stamped that products were made 11/13.  So they either forgot my order despite my emails for an update or were hoping I would eventually forget about my $300 order.  The quality of the items are good, but because of their nonexistent customer service, I will never order from this company again.  I understand there was a death in the family earlier this year, but at least communicate with your customers.  All I wanted was a status update and would have been happy even though the order was 8 weeks late.  As a small business owner myself, customer service is key.  They also seem to be deceitful and are trying to hide this problem.  They have removed the visitor posts ability on their FB page.  I had posted there to see if anyone else was having the same problem, and there were a lot.  I tried to give those people an update and the visitor post section is gone now.  I double checked other business pages to make sure I knew where it should be and it is simply not there.  I also tried to write a review on their FB page and it was never posted.  Upon more research into the Judge.me review app they use, they have the ability to select which reviews to publish and can delete negative ones.  So of course they have 5 stars.
Rating: 1 stars