Directions/Support suck.
The product itself is awesome. Your directions are just a paper template. I used a laser guide to cut the template out perfect and the tray didnt fit. So then i had to keep cutting millimeter by millimeter with a jigsaw until it fit. I had all foam under my deck and didnt know where the drain hose should go. Tried calling 3 different times for suggestions and no one ever answered. Was working on it right then, needed help then not whenever they wanted to get back to me so i never left a voicemail. Called over a 30 minute period. Took me 4 hours to get it in but it sure does help my back and is a great product, just the directions/support suck.
Rating: 3 stars