Seller understands and demonstrates great customer service.
I received the first ladder, with both the package and ladder damaged during shipping.  I contacted the seller who responded quickly to my issue.  Since I had opened the package I wasn't able to ship the item back at no cost to me or the seller.  The seller shipped out a new ladder with a return shipping label for the broken ladder.  I am very pleased with my experience with this seller. The craftsmanship is very nice.  I highly recommend this seller.
Rating: 5 stars