Return cost
The product came and it wasn't what we expected. The size was much bigger and we thought it would not be flat. The quality of this product is good. The vendor promptly returned my email and said I can return it. This company has excellent customer service. But I've decided not to buy from 3rd party vendors anymore because you don't get free returns. It will cost me half the price of what I paid to return. So the one star is not for the quality or customer service of this vendor just the cost of returning.
Rating: 1 stars