Horrible Customer Service
DO NOT BUY FROM THIS SELLER! Cupcake Polish has some of the worst customer service I’ve ever experienced! It’s a shame because the color was pretty, but the polish dried up after only using three times, that’s ridiculous as good quality polishes last way longer than that and a lot longer than a few months. I contacted the seller directly to resolve the issue. They didn’t even respond. I had to follow up and finally got a response directly from the owner saying they wouldn’t give a refund. No apology, nothing to try to make it right. Their website guarantees their polishes for 24 months, which I have proof of. They did not honor that guarantee. I finally was given a full refund directly from Amazon after informing them of seller’s unethical business practices and horrible service. The owner should have apologized, stood by their products and offered good customer service. Totally unacceptable.
Rating: 1 stars