Gift cards and promotions - do not mix!
Original review-<br /><br />I recently bought a $500 gift card of this type to take advantage of the 2019 Prime Day "Buy More, Get More" promotion through the Amazon App on my iPhone. Although I carefully followed all terms and conditions of the promotion, the credit didn't appear in the app when it should have. I spent over 3 hours of back and forth with customer service, only to ultimately be rejected for "not buying through the Amazon App", which I was very careful to do, but how could I prove that?<br /><br />Meanwhile, others in my exact same situation got their promotional credits with less trouble.<br /><br />Usually Amazon customer service has been great to me in the few times over the years I've had to call them. Maybe I just got bad customer service reps, so I'm writing this review in hopes that someone who won't accuse me of lying will reach out to me about the issue. I'll definitely change this review to reflect anything that happens.<br /><br />Either way though, the only lesson I can take from this whole situation is: do not trust promotions from Amazon (especially ones that involve these gift cards), and definitely don't trust customer service to do the right thing without a bunch of trouble.<br /><br />It seems that Amazon has really changed, and not for the better.<br /><br />EDIT: 7/31/2019<br /><br />So, I just checked the Amazon App (ahem... where I bought this gift card), and when I looked in the notifications, I saw one for the promotional credit I should have gotten, which was credited on 7/30 and which expires on 8/7. I was able to redeem it without a problem. I guess one of the higher ups at Amazon got many (if not all) the affected customers their credits, albeit with only 9 days to redeem them (7/30-8/7) instead of the 12 days they should have had (7/19-7/31).<br /><br />Still though, this whole experience has left a bad taste in my mouth. I understand other customers may be more important than me and therefore they get their problems solved quicker and easier, but the $3000+ I spend on Amazon every year should be worth fixing the most egregious errors like this one, no? And to basically be called either stupid or a liar by customer service, when I'm pointing out clear errors, is kinda inexcusable.<br /><br />3 stars for the problem being finally fixed, but CS and the marketing/promotions team clearly have some work to do.
Rating: 3 stars