Poor customer service on gift card.
This item arrived as expected but when tried to use it the code on the back was invalid. Should be a 16 digit code and the card only had 15 digits printed on it. Chatted online with Amazon rep and they were to investigate and correct this but a day later just got an email that i needed to send a photo of the card (which was already done during the chat session) and they would look into it. Still nor response from Amazon nearly a day later. As this is an Amazon issued gift card and we are trying to use it to purchase items on Amazon and we have the order information, the defective card, etc it should be a very easy fix. Just deactivate this card and issue us a new correct 16 digit code to use.
Rating: 1 stars