Terrible
As a long time Amazon.com customer, a gift card seemed like a good purchase. I am just trying to purchase a card to have e-mailed. I basically wanted to convert a Visa debit gift card into an Amazon.com gift card. I put the amount of the card in, the number and expiration date. Amazon accepted it as payment, but after hours of not receiving a confirmation e-mail I checked the site to see what was going on. The site claimed they could not confirm the payment, yet they had already taken money off the Visa gift card. I contacted customer service who told me a Visa gift card is not the best way to purchase an Amazon gift card and they would refund the money to the Visa gift card. I then put in another order using my Amazon.com credit card. A card I have used thousands of times before and never had a problem. This time, I received the same message I got when using the Visa gift card. I contacted Customer Service again. The first person I spoke to told me I had a "Block" on the account. She could not tell me why that was there, and she informed me she could remove it immediately. This claim brought me some concern so I asked to speak with her manager to find out the reason  a "Block" had been placed. The manager claimed there was no "Block" on the card and the sale should have gone through fine. So, I again went back and checked on the sale. Again there was a message that it could not be paid using the payment option I had selected. I called back again and told them to cancel the sale. This is extremely disappointing to me, as I have felt for quite some time that Amazon was one of the last customer service oriented sellers around. I guess they too have been pushed to the "Make money, screw the customer" attitude this country has been forced into with our economic situation. A trusted company has gone down the drains. I hope to see you come back to your original ideals some day Amazon.
Rating: 1 stars