I would never take a chance at reloading after reading all these horrible customer experiences.
My prime membership expires in January.  had the same type of HORRIBLE experience this past summer. I bought a grill cover and the seller sat on it for 10 days before he finally shipped it (said his mail delivery person wouldn't take the package because of an ongoing problem with his account). The entire time he's got the package ready to go by his front door, he never checked to be certain it was the right cover for my grill. After it arrived 2 weeks later, it was  WAY TOO SMALL for my grill. Needless to say, he didn't get a very good review from me. Then the seller starts threatening me with negative feedback on my business profile online.  Fast forward to the same thing this guy said happened. Nobody in Customer service is ever on the same page. In my opinion, they just want you to be happy and move on without ever really understanding the main problem that will continue. I love the entire way Prime is supposed to work, but after reading many experiences like mine for different reasons, the problem remains the same. I have a feeling that one day the wheels may really fall off at AMAZON, the customer service here is like the way big banks used to be - TOO BIG TO FAIL...<br /><br />Cant put my finger on I but one suggestion I have is to try hiring more AMERICANS that speak english so we can all understand the conversation. I have had to hang up on their Customer Service Reps on several calls, simply because I was frustrated saying the same thing over and over again, after requesting a different rep that speaks understandable English. Needless to say, I'm not renewing prime this year (2019). Ill review the customer service threads to see if they are taking our reviews more seriously.<br /><br />eBay, Im on my way back for 2019. Amazon needs some serious attention in learning more about the problems so they dont keep happening...
Rating: 1 stars