That being firm and pursuant pays off.  I got it corrected and it was the right thing for you to do.
At the first phone call they weren't going to refund the $100.  It was my mistake as I was trying to load a gift card I got for Christmas.  I was very upset.  The next day I called again and asked for a supervisor and explained the situation, stating that in this day and age they weren't able to correct my mistake!!!  I got a call the next day saying it would be fixed!  Thank goodness!
Rating: 5 stars