Card was tricky with the 3 digit code in back.
I had a panic attack when I first got card and called in to check balance,  the automatic machine said invalid card, spoke to customer service and gave him my long bar code # on back of card. He checked and said there's a balance, I told him the automatic machine wouldn't give me balance. After hanging up on him, it repeated itself by saying invalid. I called customer service again this time lady said the 3 digit code on back of card, if it looks like an 8, it should be  a zero. So I hanged up and finally checked balance on website on my phone and it showed balance by putting 0 instead of 8. I was relieved. You can check balance online and on the phone. I checked online on my phone because my laptop wouldn't bring up website no matter what.
Rating: 5 stars