As of this review, cannot redeem on Vudu - and info not retained by Fandango
When the acquisition of Vudu by Fandango became official, I tried to purchase a Fangango gift card via Walmart.com.  I like doing this because I use this method to try and budget my spending on movies.  Understandably, fraud alerts are triggered because there are lots of issues with illegally purchased gift cards. However, rather than trying to contact the legit customer, the purchase attempt stays pending indefinitely. This has happened before and it’s very frustrating. After finally reaching someone at Walmart’s CS, they agreed to try processing the purchase again. I also asked for confirmation that the Fandango gift card was good for purchases thru Vudu. They said yes.  The gift card purchase still never went through. I found out later that Fandango’s cards are not good on Vudu. These issues are mostly on Walmart... but that’s gripe number one.<br /><br />I decided to purchase a $25 gift card through a local retailer. I then went to the Fandango site to purchase movies. Once I entered the gift card info, I discarded the card - assuming the code entry would be retained... like most businesses.  It is not on Fandango.  After multiple communications with Fandango’s customer service, they advised that, although I redeemed a portion of my gift card for a purchase, they cannot retrieve the gift card number used. This is hard to believe, but there was nothing I could do. Essentially, the rest of my gift card balance was lost.<br /><br />I didn’t give a 1 star rating because it’s my fault for not keeping the gift card info after using it once. However, Fandango’s inability to retain gift card info is not only a huge inconvenience for the consumer, it results in a loss of revenue for Fandango when the customer cannot purchase more.  Apparently there are Vudu gift cards out there - but I’ve yet to find them locally or on a website. I can only assume that Fandango gift cards will one day be good on Vudu - but so far, my reasonable assumptions haven’t gone too well. Until then, Fandango AND Vudu need to make it abundantly clear (on the payment entry pages and everywhere else) that Fandango’s gift cards are not valid thru Vudu.
Rating: 2 stars