Beware Cinemark Gift Cards and your personal data when registering them online
This is an account of a movie theater company, Cinemark inc., and their failure to provide customer service as well as recognize a data breach. On June 21, 2019, I reached out to their customer service line, spoke to their rep. Janine, and advised that my Christmas Gift to my wife, a Cinemark gift card, was showing a zero balance in error. I sent screenshots of the original gift card receipt as well as screenshots while logged into my Cinemark account showing the card registered. They opened case G5446965, identified that the card's remaining balances of $37.01 was used in California on May 10, 2019 (which neither my wife nor I were there) and then said that gift cards were treated as cash and Cinemark was not liable to any theft.<br /><br />After the call was completed, I told my wife this information and asked her if she ever used the card OTHER than the Cinemark.com website, where we registered the gift card under our cinemark.com account. She stated she did not. This clarified that this meant that my Cinemark.com account had been hacked and that Cinemark SHOULD be liable because their security breach is what caused the remaining balance to be stolen from the gift card. I called back and Cinemark Supervisor Talisha who opened case Gs0405267 where I requested a new gift card with the stolen balance $37.01 sent to me, I requested my account be deleted from their data, and that Cinemark corporate contact me to discuss their measures to protect my data that was hacked from their website.<br /><br />Time and life go by and I call back 7/5/19 and speak to supervisor Ashley, who says the previous case was closed in error, and opens new case GS0425458 on July 5th. She assured me that the replacement gift card would be mailed, that my account would be deleted from the Cinemark Website, and that a member of Cinemark would call me to discuss my stolen data from their website. I advised I would give them until July 29th to honor this promise, otherwise I would post my story public , describing the failure of Cinemark to honor promises from THREE supervisors to contact me regarding the data breach as well as replace the stolen (from the Cinemark website) funds.<br /><br />As of today, I have not received any call from any representative from Cinemark, My account remains active on the Cinemark.com website, and the promised replacement gift card was never received
Rating: 1 stars