Don't Buy Landry's Gift Cards
My daughter's family sent me a $100.00 Landry's Multibrand Gift Card. She knows I like Mastro's Steak House and she told me to use it at Mastros. The Quick Gift envelope the gift card came in said $100 Mastros Thousand Oaks (CA). In January I dined at Mastro's When the bill came I gave the waiter my Amex Card and the Landry's Multibrand gift card. When the waiter returned he said, "Landry's hasn't put us on their gift card system yet, so I put the whole amount on your Amex Card". I asked to speak to the manager. The manager confirmed what the waiter told me. Then asked to see the gift card. I gave it to him and he wnt to a phone and checked the balance. When he came back he said the card had a zero balance. When I got home I called the balance checking number and discovered the card still has a $100.00 balance. i wrote a letter of complaint to Landry's corporate office and followed up with two telephone calls. Landry's never called me back. Yesterday I called two nearby Morton's Steakhouses to see if I could use my gift card at Morton's. In both cases the person on the other end of the phone told me I could not use the gift card at Morton's, because, "Landry's hasn't put us on their gift card system yet."
Rating: 1 stars