Card balance zero
I purchased $100 gift cards from Amazon.com for my family. I gave one out prior to Christmas and found out the card balance was showing up as zero when attempting to add the gift card to their Amazon account.<br />I contacted customer service and at first they said they were showing $100 balances. When I asked if the money was on the card, why is it showing a zero balance? I was told by customer service that there is a dedicated team to help resolve this problem (of money put on the cards disappearing) and that I would be contacted the same day by this team after explaining this was important to get resolved because I planned to give the rest of the cards away the next day… I still am waiting for this team to get this resolved and I’m extremely disappointed, not only with the product but with how hard it was to get an actual person with Amazon to talk with about the issue and then, them not resolving it and not even contacting me.
Rating: 1 stars