Website and Promotion issues
I've had issues using the Amazon reload and purchase options since day one. I feel that employees will give you what they are allowed to offering me the consumer one thung , however coding it as something else to cover their butts. So by the 4-5 time it happens and you start getting anger they want to reiterate what's in the notd s from previous calls.<br />Well, your calls are recorded for qualify; as stated as part of your greeting. But they always refuse to listen to the call, saying not all are recorded and those that are of there is know relevance then it is not saved. HOW CONVENIENT!!<br />It's always different answers depending who you speak to, they refuse to get a supervioser, to the point of I get hung up one. Once you call back the only information the next person has is what was reported by the previous agent. Which, if your able to get one of their awesome agents, you found out things that took place in the previous communication that I surely wasn't present for.<br />I'm informed to call this bank and that bank always a different bank or corporation that handles a particular part of the site. When you contract said agency, your only redirected back to amazon. And I "we already pay a large fee to promote our product on Amazon for your enjoyment. We apologise for any inconvenience; however we DO NOT process any refunds to consumers as this is what our fees included as part of our agreement with Amazon......." So it's obvious that the right has no idea what the left is doing , making for a horrible experience both digital and telecommunication.<br /><br />lastly to date I have been robbed for approx. 167.99 and know one is willing to assist me or the matter at hand so yes I still use the service, for personal reasins, wishing I had other alternatives. I've all be stopped calling seeking support because it got to a point where as soon as they get my acct. Pulled up they just hang up on me because no one wanted work a little extra to help the next human being out and for this that do take an extra step toward are belittled and reprimanded in some form of way. It's said big corporations with big money treat people so inhumane.<br /><br />some may ask? How can she know all of these things that would only go on after the call, well I have both family and friends employed there both in management and on the front line. Some unaware that I know each of them and they share about their work days....So yes they fail to provide US the consumer with valuable customer service in fear of being retaleated against....<br />many of these employees contemplate do what's right regardless of revenue lost too an already multibillion dollar cooperation or Go along with the majority and face extra hardship.<br /><br />So, now that we are aware be a little kinder to the agent that just so happens to pick.up your frustrated call.and seems to either not care or sympatizes with you because we all have a reason why we choose the direction we did.
Rating: 2 stars