Gift card didn't work
I ordered a gift card worth several hundred dollars as a group gift. It arrived a day late, and the recipient reached out that the GIFT CARD WASNT WORKING. I understand mistakes happen, but customer service experience was simply awful.<br />The first rep put the gift card amount on my acct balance, which I couldn't use to order another gift card; it took hours and multiple reps until someone finally refunded my cc.<br />When I ordered another GC, Amazon suspended my account, didn't send the order (got the order confirmation though), and didn't notify me about either. This happened not once, but twice. In the end, couldn't get a gift card and I venmo-ed her gift.
Rating: 1 stars