HORRIBLE CUSTOMER SERVICE. 1K CARD WAS STOLEN AND THEY WON'T CREDIT MY ACCT!
I cannot begin to chronicle my horrible experience with amazon customer service. I purchased this card and it said it was delivered but it wasn't. so I called immediately and told AMAZON that the card was stolen. I was told the would shut off that card, and that I would be reimbursed my 1K and to then order a new card. Two days later, I ordered a replacement card.  I received that card and thought all was okay. However, AMAZON turned off the WRONG card. they turned off and refunded the REPLACEMENT card that I ordered and NOT the STOLEN CARD. so the person I gave the replacement card to was never able to use it.  I have been calling, emailing, etc. to AMAZON for over a month now -  have all my documentation for this including their email where they say they will fix this (multiple times) but never do.  it just sits in limbo.....They have YET to fix it and refund my 1K for their mistake. I have to tell the entire story over and over again every time I call just to be told (and with a follow up email) that someone in gift card escalation will resolve this in 48 hrs and get back to me. It has been over a MONTH, I have NEVER been contacted and this still is NOT resolved. it is infuriating how much time I have spent trying to get AMAZON To merely rectify their mistake and refund me for my 1K gift card that my person cannot even use. as I type this, I am on hold (again) with AMAZON customer service STILL trying to get resolution........but I am not holding my breath. So, the gift card is GREAT as long as AMAZON doesn't screw up. but if they do - don't expect them to resolve it anytime in your lifetime. HORRIBLE CUSTOMER SERVICE!
Rating: 1 stars