Avoid and Do Not Use
It's been a while since I have bought these. I decided to pull one out and use it for a Christmas present this year to avoid a trip to a store for one card. Big mistake. Claim code couldn't be used by the recipient and customer service told her the one who purchased it had to be the one to call in about it. Customer service couldn't make it work. I was told the serial number should only be 16 digits. Not only does the serial number on the card match the serial number that appears in the "My Orders" section, but the description page for the Flex card also says the serial number is 19 digits. While customer service was able to make it right, by canceling the order so I could resent (by e-gift method this time), this was a hassle that should have been able to be avoided. I get the impression that either 1) these were phased out (going by the "Currently Unavailable" message) and no one bothered to block the cards that were still floating around from being loaded or 2) the Flex cards (being different from cards bought in a store) have a different method to be load to accounts and no one bothered to differentiate it anywhere on the site making it impossible to load them to accounts. I like the concept behind them and I have used them before; but at this point, I will toss any I still have and recommend others do as well.
Rating: 1 stars