Poor Service
At approrxmately 1354 hours, 27 March 2019, I entered the Firehouse Subs in Kingstowne Tower Center, Kingstowne, VA. There were approximately six individuals in the establishment when I placed my order. I wanted a club on a sub with no raw onions, sauteed onions, and black olives. When the sandwich arrived, it had raw onions, no sauteed onions, and no black olives. I sent it back. Attempt number two had raw onions, no sauteed onions, and no black olives. This time I called for the manager. When he arrived, he asked how I was doing. I replied that I was browned off like a Cajun roux. He told me not to curse at him. A Cajun roux is a thickener used in New Orleans cooking made of flour and fat and cooked until it is brown. To be "browned off like a Cajun roux" is to be highly displeased. He wanted to have a third try. I agreed. He personally oversaw the sandwich's construction and had it served. This time, I had no raw onions,did have sauteed onions, but no black onions. I ate it anyway. The manager did comp my entire meal.
Rating: 2 stars