AVOID.  Confusing and convoluted.  Just avoid.
AVOID.  I sent an email gift card to a friend through the Spa Finder website and they canceled it without telling me.  Total (TOTAL) waste of time and effort.  Their reps could not explain why (though they go through this looooong, scripted, "I am happy to help you today and I will provide you with excellent customer service and let's see if we can find out..." OMG.  Just stop talking and solve the problem.  They could not.  Never again.  Avoid.
Rating: 1 stars