Gift card great, promotional funds not so great
The gift card reload itself is great.  What is not so great is when your promotional balance does not apply properly to your purchase.  In the terms and conditions for the $10 reload promotion earned during Prime Days, it states that the funds can be used on all ebooks (see attached terms), however, when I purchased an ebook using 1-click purchase, it did not deduct the $10.  I called customer service the next day when I noticed the issue and we had a debate about the terms and conditions because her system had terms slightly different from what was sent to me.  I ended up asking for a refund for the ebook, which I was given.  She took the time to read the terms I received and agreed that Ipit should have applied.  She gave me a $5 credit for my time and wrote a complaint and said she would also bring it up in her next meeting.  Also, you do not actually see your promotional amounts on your account so you have to remember what they are and when they expire or keep up with the emails.  In the end, CS is great, the gift card is great, the promotional balances, not so great.
Rating: 2 stars