DO NOT BUY AMAZON GIFT CARDS - NO SOLUTION TO STOLEN CODES AND ZERO BALANCE
My Amazon Gift Card arrived with the claim code already revealed. It had no balance on it. Amazon said they can't replace the card or refund my money.<br /><br />I have been purchasing Amazon gift cards for years. I like the boxes and tins they provide. Sadly, I recently found out from friends that sometimes the gift cards I had been gifting had $0 on them but they felt bad telling me. Being that it was much later, I could no longer do anything about it.<br /><br />However, it happened again…this December 2022, I purchased a $50 Amazon gift card. The claim code was already revealed (it didn't have the orange strip covering it). I called Amazon and they said the card was not valid and they would refund my money. They didn't refund my money, so I had to call back again. This time they said they couldn't refund my money because the gift card was canceled. They weren’t sure what to do next, so they escalated the issue and told me to wait 24 hours. I received an email from the escalation team that said,<br /><br />"I've researched your Amazon Gift Card and found it is unable to use. I tried to issue refund however I'm not able to resend the gift card or refund the order. Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest that the purchaser contact their bank to see what options may be available."<br /><br />Per Amazon’s Customer Service’s instructions, I disputed the charge with my credit card company. A few hours later I received an angry email from Amazon telling me that I disputed a charge and they would still need to receive payment from me for the disputed charge so they will be charging my credit card on file. Now I’m getting charged twice for something I never received!<br /><br />I can't believe a company like Amazon would do this! It's fraudulent to keep issuing gift cards with no money and then insisting on charging customers for the missing funds. To top it all off, they had the nerve to sign off on their email saying they are building the “Earth's Most Customer-Centric Company.”<br /><br />NEVER BUY THESE GIFT CARDS! IMPOSSIBLE TO GET YOUR MONEY BACK.
Rating: 1 stars