Gift cards came with $0 balance on them, found out after giving as gifts!
Ordered these on the 8th as a gift, along with other items. Package had an item missing, reported it as missing. Handed gift cards out as gifts to people, they opened and when they tried to redeem they had a $0 balance. Tried chat to get a response, took 10+ minutes for each response from the agent. Gave up, called in to their customer service line and was told it had to be moved up the chain to a supervisor who was in a meeting, they would call me back in 30 minutes. 5 minutes later I get an email from Amazon customer support about reporting a death and they need proof of the death, with some random persons name and some random email, that they would close my account after they got the proof??? So I call customer service again and get told it was a mistake, not to worry, they'll get back to me in 24-48 hours with a response about the gift cards. I did however find out that the gift cards were all redeemed BEFORE I even received them from the Amazon Delivery Driver, I wonder who did it!?<br /><br />These are gifts that I handed out, and mailed one, to family. It's extremely embarassing to give someone a gift with $0 on it, and now Amazon wants me to wait another 5 days in order to give them a gift for their birthday? Absolutely zero accountability, zero compensation, and zero customer service from three different people whose supervisors are apparently all in meetings. I've yet to hear back from anyone at Amazon about any resolution to this for something that is completely on their end. Hundreds of dollars in gift cards that I've never received and they're refusing to do anything about. Extremely disappointed.
Rating: 1 stars