Hope you don't need to speak with a customer representative.
As long as you don't need to speak with a representative I suppose this process works well. As soon as something doesn't go well and you need to speak with someone, that's where things fall apart very quickly. I called 4 times. Each time I was put on hold for extended periods of time so that a supervisor could provide information to the call taker. Never did get the issue resolved.
Rating: 1 stars