Terrible customer service
Terrible customer service.  I called the other day because I was trying to reload my gift card to pay for a book I preordered.  It kept asking me to confirm my card # and when I did it told me the number didn't match.  (Didn't match what? It matched my card ok.).  Yet it works fine for regular ordering of books, merchandise, etc.  No problem buying anything else.  I called and explained and was told that the gift card dept would contact me in 1 to 2 days' well 2 days have come and gone and no contact.  I am just going to let everything go through my debit card.
Rating: 1 stars