horrible
I ordered a set of 3 $15 dollars giftcards from amazon, and when i tried to input one into my account, it shows up as error. After contacting amazon CS, all 3 cards were inactive. I had to wait for 1.5 hours for them to figure out the problem, and only to be punted off. THe next day, received email regarding there is no problem with my order, and 3 cards I have are inactive. Had to contact amazon again, and surprisingly, the customer service is trying to punt me off AGAIN. The CS Jonathan literally just told me that since I bought the gift cards in store and they are inactive, I should go back to store and inquire with them. I was very frustrated and angry when I saw that comment. Because first, this is a mistake on amazon's end, second after wasting literally more than 2 hours of my time, and being punted around, this customer service is trying to punt me off again without even paying attention to all the details I told him earlier. I had pleasant experience with amazon in the past, but this whole GC deal and how amazon customer service handled the situation is utterly non-professional. So if you are thinking about ordering these physical gift cards for your family and friends from amazon, please re-think, who knows what kind of mistake they will make next time and it will be another nightmare/waste of time for you and your family to go through.
Rating: 1 stars