"Guaranteed delivery"  from Amazon turned out to be a lie. They guarantee only to waste your time when you call about delays
This will likely be my last review  ever- plan to really go out of my way to avoid buying anything from Amazon in the future. I Ordered this product on the basis of a &#34;guaranteed next day delivery&#34; for a friend's birthday.  I took a screenshot of of webpage showing the guarantee screen. The next day, checking status, Amazon's website tracking indicates a delay of 2 extra days - 3 day delivery instead of next day. I called up Amazon expecting some kind of help on expediting the shipment, or at least giving me the option to switch it over to an electronic gift certificate.  Instead, I spent an hour with different call center folks in India trying to smooth talk me into accepting that there is no option but to wait for deliver, that they could not cancel and re-issue the order. Basically they provides a series of hollow apologies but didn't lift a finger. What a load of BS... I told them that if I cancelled the order and placed a new one , my gift would get there faster than the &#34;best that amazon support could do for me&#34;. At this point, they said they coudn't cancel the order either. I asked to speak to a supervisor and here's where I was extremely disappointed to hear exactly the same thing. When I asked them what the definition of the guarantee was, I got absolute silence... Not only that, but the supervisor seemed to be annoyed at the question itself. They would not lift a finger to help me and didn't offer anything. After pressing the supervisor on the fact that I placed my order with Amazon on the basis of  guarantee and an expectation that a birthday present would arrive on birthday, she finally said the best she could do was give me one month free on my prime subscription. I realized these people were only going to delay me further.  I declined and informed the supervisor that I wanted to cancel the order immediately. She at least helped me with this cancellation....  Immediately afterwards, I  ordered an apple store e-gift certificate in  a few seconds, problem solved. Friend happy. True, it was not in the pretty package I had planned for... but at least it made it on time. From my perspective, Amazon had previously been a great vendor, the A to Z guarantee was honored by them in several occasions, great support. But obviously things there are going downhill. So long Amazon.
Rating: 1 stars