Fandango Online Customer Service/Chat is Poor
Beware. Their customer service is thin. It's 8:17a on a Saturday morning and my transaction wouldn't go through due to a &#34;data error&#34; on the Fandango site. I started a chat session and was told I was #20 in line with an 8 minute average waiting time. (It's posted on the Fandango site that chat is available from 6a PST.) 25 minutes later I finally disconnected without ever connecting to a support person. If things were that busy at 8a I'd hate to imagine problems later during a much busier time of day. 25 minutes on hold is unacceptable for online customer support. Especially when the movie starts at 9:30a. Plus, &#34;Data error&#34;? (The card number was entered correctly and verified twice on Fandango while waiting for a chat rep.) Convenience fees added to each ticket are also a bit steep. They seem to double dip a bit charging for the cards then charging individual service fees for each ticket purchased.
Rating: 2 stars