Payless is in Bankrupty - the gift card cannot be used online
I purchased a $25.00  Payless Gift card for a relative as part of her Birthday gift. There was no attempt to use this card until approximately one month ago. My relative began searching for shoes online and found several pairs of shoes that she liked and was ready to order when she noticed that Payless did &#34;not&#34; have the option to use its gift card for a purchase.  We felt that this was a glitch or technical issue with the website that went on for several weeks.  During the middle of last week, my relative found 4 pairs of shoes that she wanted to order using the gift card and her Visa but she could not because there was &#34;still&#34; no option to enter Payless Gift Card information.  My relative called customer service to find out if they could place a phone order for the online order.  The answer was a clear &#34;No. 'She kept waiting and attempting until finally calling Customer Service yesterday.  The representative was rude and did not offer any remedy for the situation.  My relative went into Payless in our town 2X's attempting to find the same style without success except for one of the pairs of shoes which would have cost much more in the store.  Online there was an initial sale plus she had a code to use for another 20% off.  These discounts were not available in the brick and mortar store.  It should not have been this difficult for Payless to turn this situation around.  The Payless Gift Card clearly states that it can be used in store and online.
Rating: 1 stars