Gift card issues
Please don’t ever waste your time purchasing a gift card through Amazon as it is a pain. I purchased this gift card over a month ago for a child’s Easter basket in which the child has not been able to use the card. I have contacted Amazon multiple times to refund me the amount that I paid and they will not do it because it says it was applied to someone’s account which is my niece but then they also confirm that her account is suspended so she has called multiple times to get her account unblocked so she can try to use her gift card and they will not help with that either so I paid $25 for a gift card just to sit on an account for a kid that cannot use the money and Amazon is failing to issue me a refund. easter basket in which the child has not been able to use the card. I have contacted Amazon multiple times to refund me the amount that I paid and they will not do it because it says it was applied to someone’s account which is my niece but then they also confirm that her account is suspended so she has called multiple times to get her account unblocked so she can try to use her gift card and they will not help with that either so I paid $25 for a gift card just to sit on an account for a kid that cannot use the money and Amazon is failing to issue me a refund. i’ve called multiple times spent hours on the phone getting tossed around from representative to representative. Also tried contacting them through my nieces account and the same thing they will not assist her either even with pictures confirmation numbers my payment information to link the gift card. I have been a prime member for several years. I’m very disappointed.
Rating: 1 stars