NEVER AGAIN!
While I'm not your longest standing customer and certainly not your largest, I have been a very steady (and generally quite satisfied) customer of yours for well over 10 years.  This order has been the largest single purchase and, by far, the worst Amazon shopping experience EVER.<br /><br />Since last week I've been trying to take advantage of any available promotions on Amazon gift cards for our employees.  Not only did I have trouble reaching someone to ask questions and place an order, once I did, they were really no help at all and I was redirected back to the web.  So I placed the order on Thursday for delivery on Friday and must have edited the gift note sentiment at least 6 times in order to fall within the 240 character limit.  We did NOT receive the cards on Friday or Saturday; as a matter of fact, if we hadn't driven to the UPS depot last night (Monday) we still wouldn't have them.  After opening the package, there was no indication as to whose they were (after carefully complying with the instructions to indicate this) or what the value of the cards were (at least from the outside envelope) and there were no gift notes on any of them!  Talk about "no good deed goes unpunished"!<br /><br />I was attempting to (at least slightly) personalize this gift but ended up feeling like I'd just left a warehouse store with a bulk purchase of gift cards...which is exactly what I'll do next time; at least then I'll know what to expect.  NEVER AGAIN!
Rating: 2 stars