BEWARE- no customer service
I’m always a hesitant believer of bad reviews but then it happened to me.  I ordered holiday gift cards for many of my relatives and coworkers this past Christmas and am a long time Amazon Prime customer.  My fathers caregiver was to receive 2 gift cards in separate holiday boxes (one to be given to another caregiver).  As you can see from the photo only one box received and contained one gift card.<br /><br />I have been calling and emailing since December 27th and it is now February 8th.  Each call lasts about 30-45 minutes and guess what…….Every time they say there is nothing further they can do except send it to their gift card escalation team who do NOT HAVE PHONES!!!  I am livid over the non-response and am NOT going to give up until I am reimbursed.  They even told me the gift card was redeemed by someone named Chad (how simple to see that this person is NOT the intended recipient) and probably lives out of state or country!!!!!<br /><br />Lesson learned - deleting PRIME and not stopping with my bad reviews until this is resolved!
Rating: 1 stars