Gift cards are terribly delayed at least half the time; terrible customer service from Amazon
I have three grandkids with birthdays in April, July and September that I like to give gift cards to. But this year 2 of the three gift cards (ordered on April 6 and September 11) have not arrived on time even though they were ordered on time and with delivery dates well before the birthdays. This has resulted in upsetting my grandkids and me a lot! You should not promise to deliver simple items like gift cards if you cannot manage to deliver them on time! This is terrible service from a world-renowned company!<br />Furthermore, when I had contacted Amazon about the delayed gift card in April, the associate I chatted with told me that they will not charge me for the gift card since it was not delivered on time and that it will be free of cost, but then Amazon proceeded to cancel the gift card! My grandchild tried using the gift card, only to find that it was cancelled and was terribly upset (understandably so)! The associate simply lied to me last time and told me that the gift card would be free of cost due to the delay! I spend a lot of money on Amazon gift cards every year, but I will be left with no choice but to stop using Amazon altogether and look for other vendors due to this abysmal service!<br /><br />The final straw was the gift card ordered on September 11, which Amazon says has been already fulfilled and claimed, even though they also say that it has not even been delivered (and the tracking confirms it)!<br /><br />I was planning to send another Amazon gift card for a substantial amount for someone else now, but given the fact that the gift card that was supposed to be delivered on Monday has still not been delivered by Thursday, I am going to have to find an alternative way. There have been no efforts whatsoever on Amazon's part to fix the problem, and empty words of apology every time I contact Amazon are just not enough to make amends for upsetting my grandkids.
Rating: 1 stars