Worst experience I could ever have imagined. I'm very disappointed.
I ordered 2 $100 Visa gift cards to be delivered to my sons in a different state for their birthdays. I ordered and paid in full with plenty of time for the cards to arrive for their birthdays. The first delivery was the opened packaging for the Visa card with no card in it sealed in an Amazon box. Then a few days later another card arrived for him. I have not confirmed with him if the full $100 balance is on it or if it's useable. Needless to say he didn't get the card until after his birthday.<br /><br />The card I bought for my other son was also a $100 Visa Gift Card and it was to be shipped to the same address. It was supposed to arrive on his birthday (February 28th) and here we are, March 9th and it still has not even shipped. I called customer service last week and they told me the order could not be cancelled and that I should wait until the 9th before I try to cancel or re-order.<br /><br />I also ordered these little metal wallet cards with greeting card like messages for both boys at the same time I ordered the Visa cards. They have both received these message cards and I am confused at why this is so difficult. How can we be a week and 2 days form when this was supposed to be delivered, and it still has not even shipped? And my orders page says it will be delivered today by 10pm, but it also shows that it has not yet shipped.<br /><br />This has created a very difficult and stressful situation for me as my ex likes to tell the boys that I'm a bad guy and now they think I lied about sending them gifts. A $10 gift card from Amazon won't fix it at this point. I've been a Prime member for at least 10 years. I am Amazon loyal, all of my smart devices, tablets, streaming devices everything is Amazon. I even have Alexa in my car. It seems like lately I'm having issues like this. I'm considering using Insta-cart or Door Dash for my delivery needs. Or maybe I'll just join Wal-Mart's version of Prime.
Rating: 1 stars