poor customer service
Be very careful when just ordering a gift card through Amazon. My husband and I bought a gift card and wanted the gift card mailed to us. We never received the first gift card though the post office claimed it was delivered. Amazon's tracking information was of no use for us when it came time to track down our missing Amazon order. After we searched the Internet for a customer service number to contact Amazon, we talked a with a representative who said he would cancel our missing gift card and reissue a new gift card, so we would have our present in time for the holidays. One week later, we discovered the representative never canceled our first gift card or reissued a second one. ONly after many attempts at understanding English and our situation was the problem resolved (because we gave up the fight with customer service and cancelled our complete order) It will take several business days for our money to be refunded. This was a very frustrating situation for us with Amazon and will certainly make us think long and hard before deciding to give anyone another gift card to Amazon. We will certainly be sharing this story with our friends and family as well.
Rating: 1 stars