Buyer Beware- Fandango is a Ripoff!
I am re-reviewing this product since Amazon pulled the option (which is the same item: Fandango Gift Card) that had all the negative reviews.<br /><br />Buyer beware! Fandango created a business to make it easier to purchase movie tickets online. The idea is good, but there are so many opportunities for things to go wrong and Fandango Customer Service is beyond terrible. The chances of getting burned by buying this product is very high. Since Fandango is a separate company than the theaters they deal with, you have to deal directly with Fandango if there are any issues with your tickets- the theaters cannot (and will not) help you. Fandango redeemed a $50 gift card we had and never issued tickets; when we called customer service, we were on hold for almost an hour (during which time the movie we were trying to see started). After having no luck on the phone, I filed an online complaint. It took several days for them to get back to me (in the meantime, I called again the next day and was able to get through after about a 20 minute wait). Fandango refused to issue a refund because their policy is that refunds need to be requested before the start of the show. I'd like to know how that is even possible if customer service reps don't answer the phone and don't respond to emails for days. They figure people redeeming gift certificates won't push the issue since it was a gift (not their money). There are hundreds of negative reviews about this company. Do some research before purchasing. Movie gift cards are nice, but I'd suggest going through the actual theater so that someone can assist if something goes wrong. Fandango just wants to steal your money.
Rating: 1 stars