Software glitch + incompetence + bureaucracy + no traceability = Total disaster.
Mt teen is a "household member" on my Prune account.  He entered a new gift card for a purchase he was making.  It was a partial payment ($25) toward a $52 item.  The system them notifies me to accept his request and utilize my credit card.  All good except that it wants to charge the full amount.  Apparently there is a glitch.  Is shows the $25 in HIS account but won't apply it to the order unless he adds more gift cards.  It won't break up the payments.  Of course I can't call anyone at Amazon because of COVID so I end up in a chat with truly the most completely incompetent and unhelpful set of agents I should imagine.  They took the $25 from my sons account supposedly to transfer it to my main account but this NEVER happened.  Was chatting for TWO hours only to be eventually told by a supervisor that the master was turned over to Gift Card Services.  Been a week and still haven't heard back now.  And the agent promised me that I could be sent a copy of the chat "chain" but as soon as she disconnected the chat screen erased all prior communications with no way to recover.  They literally withdrew the $25 from my son's account, never transferred it, told me it was used without evidence when I argued it was the precious Amazon agent.  And now no tracible feedback allowed for the chatty conversation?  Software glitch + incompetence + bureaucracy + no traceability = disaster.  Just wait till their phone lines open up!
Rating: 1 stars