Most Ridiculous Experience of My 36 Years of Life
I had an absolute nightmare of a time trying to purchase the Amazon Echo. I had an American Express gift card, an Amazon gift card and I wanted to pay the remaining with my Visa Bank card. Since you do not allow this, I added the difference to my Amazon balance. This took about 4 different phone calls to representatives who speak very very broken English. The balance took almost an entire day to load onto my card. Then I find out that you charge a hidden fee of $1 when your customers use American Express which is NEVER mentioned or told to your customers. This brought my American Express card balance from $100 to $99. It kept declining my payment because there was only $99 on the card and not the $100 that I thought. It took me having to call American Express to figure out what was going on. They are the ones that told me you were charging the hidden fee. The last representative was an American speaking male. He was amazing and helpful and it's because of him that I have not completely severed my business with Amazon. That young man deserves a raise! He is the only reason I am giving you one lousy star and I am only giving one because it won't allow me to give a big fat zero!
Rating: 1 stars