Just pray your card works and you don't need troubleshooting help!
I purchased this card as a birthday gift. The recipient tried to use the card in a Subway store, but was told it had to be activated first -- quite embarrassing for him and for me. But neither he nor I had received an activation code. In fact, he said the card arrived with a message that it was "ACTIVE" in bold lettering.<br /><br />After contacting GiftCardMall and speaking with someone who had limited English comprehension, he was told he would have to get the activation code from me.  I called them myself to explain I had never received an activation code.  This rep also barely spoke English, and after I had explained the problem in detail, he actually asked me to give him the activation code. (?!)  Um...that's the point here.  He finally promised someone would contact me within 1 business day.  When that didn't happen, I called again, and was told same thing.  No one ever called.<br /><br />I tried e-mailing instead, and received a notice that someone would reply within 1-2 business days.  Four days later, I still hadn't heard from anyone.  Despite 4 phone calls and 2 e-mails to GiftCardMall, they never resolved the issue, or even bothered to call me back to tell me they couldn't resolve it.<br /><br />After a week of waiting and no response whatsoever, I finally insisted on speaking with a supervisor, who issued the first apology I had received for the problem but asked me to be "patient".  Yeah, right.  All this trouble and waiting for such a simple, basic problem.  I insisted on a refund if they couldn't resolve the problem that day -- not the same old "1 to 2 business days" later routine...again.  Several hours later I received a refund notice.  Finally, at last, a response.<br /><br />GiftCardMall clearly has some serious problems in the customer service department -- not the least of which are language barriers.  Their reps could sorely use some intensive customer service training and lessons on follow-through.
Rating: 1 stars