he was useless, and I almost cancelled my order
I found this to be very confusing. Talked to 3 rep for the transaction to be completed,  First rep stated yes it could be done, and we proceed, only for the connection to be dropped.  I called back, got a guy, who said it couldn't be done,  he was useless,  and I almost cancelled my order.  Than he transferred me to a different rep with out telling me of the transfer.  This lady helped me complete my request.  I had a $5 credit balance on my account, had a $25 Amazon gift card, another gift card from my employer, and wanted the remaining balance on my credit card.  Amazon system had to transfer everything into their gift card system before the purchase could be made.  This process was even confusing for their people.
Rating: 2 stars