Difficult to use
The price was good and even sweeter combined with hotels.com’s rewards for extra night. However, hotels.com’s gift card interface is very difficult to use. First, you have to enter from the gift card section of the website to search and make bookings if you want to use gift cards, which can be cumbersome. It’s easier to apply points using their app. Second, not all bookings allow gift card use, and when you want to use it they deduct points right away even if the booking is still within free cancellation time. No option to pay later. When you cancel they issue you a new card number instead of putting the balance back to the old card, and it says it could take couple hours. In my experience the refund is issued within minutes. Lastly, their website tool for combining and viewing gift card balance is constantly down and you have to call them to do this simple function.
Rating: 3 stars