terrible customer service
If I could rate them as a 0 I absolutely would. I am a long time customer of amazon. My aunt who lives across the country purchased a gift card, however for whatever reason it did not activate. I called customer service 2 times, got the run around and they ultimately said that because it was purchased in a store that the specific store had to activate it. So now, I should mail the card back to my aunt so she can go to the store, get it activated, and then send it back to me? EXCUSE ME! That is ridiculous, even a dog would understand how ridiculous that is.  They kept telling me this is my only option. I told them to send a refund to my aunt and an apology letter. I will never be using amazon.com ever again until they send me and my aunt an apology. Absolutely ridiculous, very poor customer service. Ultimately their name is on the card, they should own up to their mistakes and fix them.  Very disappointed and angry.
Rating: 1 stars