A gift card... what could go wrong? Here’s what did and how Amazon fixed it...
It’s a reloaded gift card. What could possibly go wrong?<br /><br />Actually, I did have something go wrong.<br /><br />On Black Friday, I got an offer for an extra $10 to refill a gift cart for $100. That’s 10% free... I’ll definitely take that deal.<br /><br />I clicked the link which took me to the checkout, and I wondered why I didn’t see the $10 bonus anywhere. I went ahead anyway and checked out.<br /><br />I got the $100, but not the $10. I was pretty bummed, but I had no way to prove that I’d clicked on the $10 bonus link.<br /><br />About a week later, I got irritated enough to actually reach out to customer service via the in-app chat.<br /><br />To my surprise, CS acknowledged the mistake and credited me the $10. The catch was that it’d be applied at my next purchase. Again, it was not visible to me (afaik).<br /><br />It was successfully applied on my next purchase, so everything worked out correctly in the end<br /><br />I have always trusted Amazon to do the right thing, but this time I had no evidence to prove what I’d done. The fact that they honored their offer earned deep trust from me.<br /><br />I’m a happy customer (again).
Rating: 5 stars