Customer service on the decline and out of Country communication is painful and mandatory.
If you reload in response to an incentive, you better double, even triple check, to be sure you receive that incentive. I had to speak to a few people, and send a few emails just for them to follow through. It is was very time consuming. Astonishingly customer service seems headed towards TWC territory. I'm heartbroken to see this decline in a once stellar icon.
Rating: 1 stars