It was never delivered
I ordered a $100 gift card for a friend's wedding gift. It was a destination wedding and I wasn't attending in person but based on the expected delivery date it should have arrived before she left so I was ok with that. I just found out after chatting with her a month later that she never received the gift. She contacted amazon as it was on her registry as purchased and was transferred a couple of times. As the purchaser, I contacted amazon to request a refund and have them re-issue a card and expedite shipping. They said sure, just go ahead and order the new one and I will refund your account right after. That made no sense to me but I was going to do it until going through the process I realized I needed to change the shipping address. Now I'm really angry because I have to look up the darn address again. Seconds later I was told, I can't issue the refund because it has to go through the gift card blah blah blah department and I would get a call back on Monday. At this point I'm irate and asked to speak to a supervisor. After a long hold I was told the supervisor approved a refund now but I can still go ahead and reorder. My response is that I'm not reordering anything until I get evidence that a refund is going to my credit card. This was an awful experience and I don't trust ordering gift cards from amazon again. I don't know what carrier was used but whatever disconnect happened between the shipping of the gift-card and the delivery is not my problem. I'm also disappointed that Amazon has no controls in place that would show an order has been in transit for so long. I should have noticed as well but I'm the customer and I want my ordering experience to be seamless.<br /><br />Update:4/29 - my friend told me that someone drove to her home in their personal vehicle and hand delivered the gift card to her on Sunday which was the day after I complained. That was a good move but I'm still very disappointed in this service.
Rating: 1 stars