Horrible customer service and can't use giftcard on most hotels
What a horrific &#34;deal.&#34; I bought a $50 giftcard during a lightning deal for $40. I had a specific hotel in mind that I wanted -- when I tried to book it, it said I could only use it on &#34;pay now&#34; hotels. Well, I was paying now... it was a non-refundable room! To use the giftcard I had to book it as a refundable room, increasing the price $20. There was only one other hotel in the area I could use the giftcard for, and it was a dump.<br /><br />I called, thinking surely someone at hotels.com could help me. I called hotels.com. They transferred me to their giftcard distributer, who said they don't make bookings and transferred me to hotels.com again. I could barely understand this guy, and he tried to get me to book and THEN be transferred to customer service. We were almost through booking, and he wanted my credit card number. I refused unless he could guarantee they'd apply the giftcard after the fact... he said he couldn't, but could transfer me to customer service. So, the fourth lady said that she could not help me either but could transfer me back to the giftcard people (who I'd already spoken to). Pulling my hair out and wishing I'd never bought the damn card. Going to try to sell it and cut my losses....<br /><br />NEVER DOING BUSINESS WITH HOTELS.COM AGAIN! Back to travelocity, where they at least have good customer service.
Rating: 1 stars