Connections Account not safe for gift cards
We purchase gift cards every year from Cinemark and reload them throughout the year. We listened to the advertising and advice from Cinemark and added our giftcard to our connection account a little over a year ago. BIG MISTAKE! Cinemark does not have good protection from cyber hackers for their connection site. Thus our giftcard was hacked from the connections site and we lost $225.00 of our giftcard balance when that balance was stolen from their site and used over 800 miles a way to, I guess, have an expensive movie night out! I wish we had ignored Cinemark and their advertising as if we had just used the giftcard we purchased and taken it out of our wallet to pay and not linked the GC number to our account we would still have $225.01 that was haced.<br /><br />Cinemark also does not honor their guests. We have been treated rudely. Told musinformation, like that their loss prevention team would call yet that has never happened. Also asked to be able to speak to corporate about our situation only to have our requests fall on deaf ears. We filed a police report, but could not give completed information as we have been unable to speak with loss prevention about exactly what happened. How was our account hacked? Were other accounts hacked? So today we also filed a complaint against Cinemark USA Inc. For lack of customer service, failure to secure their site while protecting people's money and still advertising to people to add your GC to that unsafe site! Protect yourself. Buy your giftcard, keep it safe in your wallet and enjoy it from there. That way you keep what is yours! Don't let Cibemark lose what is yours! Trust me they won't do anything about it and they won't give the lost money back!
Rating: 1 stars