Gift card reload process is now harder and more confusing than it was before!
After redesigning a workflow process, I think everyone will agree that it should be easier and less confusing. Amazon has managed to do the opposite!<br /><br />- It now takes 5 clicks to add money to an existing gift card! Why?<br />- It's now more laborious to do multiple reloads in a row. The old process had a link at the end of the process to "reload again". The new process does not have such a link.<br />- It now appears like you are buying something from another company, which is super confusing and made me wonder if I was even doing the right thing.<br />- It now asks me to confirm whether I really want to use the debit card that I always use to purchase my gift card reloads. Yes already! Another un-necessary click to confirm every single time.<br /><br />Usually Amazon has good user experience and workflow. Major fail here, Amazon.
Rating: 1 stars