MISLEADING "You'll love it guarentee"
My Wife and I ordered a one year subscription from them for the Ice Cream of the month club. Our first 4 pints came and we were very pleased. We did get batch Ice Cream from lesser known creameries/shops within the United States. Most of the offerings were pretty good, one was FANTASTIC. The second shipment arrived, this time two were tame in comparison to the initial delivery, one was unique and the other was again, AWESOME. It was delivery number 3 that was terrible. Instead of small batch, craft-esque, unique Ice Cream, we got 4 pints that carried an Amazing Clubs brand and packaging. The flavors were not unique, they tasted terrible and I contacted amazing clubs. I explained the let down through email support. I was given a canned answer, something like " Were very sorry you did not enjoy your selection, we'll take your comments and discuss with our elfs" ....something like that. I don't know if I called or not. The RUB here is the guarantee that you'll love it. It's SUPER MISLEADING. I don't think you should ever "eat the steak" then complain and try to get something for free, but on the surface to a lay person wanting a "push" to purchase that there's some kind of Guarantee, it's a fair assumption that the guarantee would be for the dislike of the product. This is my hang-up and why the advertising is quasi DECEITFUL. I got my fourth and final order on 2/3/2021. I opened the box and got four generic, house branded Ice Creams. NOT UNIQUE, NOT CRAFT OR SMALL BATCH. The same crappy, uninteresting, boring pints. Mint Oreo, Chocolate Brownie, Carmel Coconut and Butter Pecan (which was damaged) cracked lid and ice cream coming out of container. It's what it is, it was meant to be fun but unfortunately it was only 2 shipments out of four that we had fun with. I thought after my email that I sent they may have taken into consideration selecting something much better, but they didn't. They fail at customer service, they let me down on what was something exciting by not continuing with their initial momentum. Had all deliveries been from unique places with wild flavors all the way through my subscription I wouldn't have hesitated to re-up my subscription. It's too bad. Now to address one more thought, the person who replies to all the complaints is not cool. The written sentiment to others that the author THINKS is amusing or snarky is really just belittling, berating and rude. I know consumers aren't always right, but a complaint of any kind shouldn't be handled like that. The author who responds to complaints reminds me of the kids who were the type to stand by the front doors of their own homes, curse at me, flip me the bird and when I'd begin to approach they'd run inside. You know, that kinda tough guy...the ones who really aren't. Not a good look amazingclubs.com! I wouldn't recommend this company to anyone, and obviously I will not be ordering from this company in the future.
Rating: 1 stars