Fail on Customer Service
I tried to use a $100 American Express giftcard to reload my Amazon giftcard. You put a $.10 temporary hold on that Amex giftcard & told me I needed to use a different form of payment.  I called & spoke to Ian with your customer service department on 04/28 (the next day). Ian told me that “within a couple of hours” the $.10 would be returned to my Amex giftcard. I asked for a reference number for the call and she said she could not provide one. She said that I would receive an email with all of the details of our call - I did not. Huge fail. Thankfully at least when I looked just now, Amazon has released the $.10 charge. I am VERY disappoint d that I was lied to ( several lies). This is not what I expect from Amazon.<br /><br />Lisa Cox
Rating: 1 stars