unusable gift card
My granddaughter always gets an Amazon gift card for Christmas. This year, she received an email after she submitted her order, telling her that there was a problem with the gift card, her order will not be shipped, and she is locked out of her account. She provided information they asked for, and tried to follow directions to get her account unlocked, but has been unable to even access her account, despite several calls and online chats with customer service.  I have had to intervene and I am still getting the runaround.  I had to get firm twice and insist that all directions were followed. I provided purchase information that I am the one who purchased the card directly from Amazon as I am an Amazon Prime member.  Reports have been submitted to Customer "care".  I am questioning if they really do "care".  The simplest resolution would be to cancel her order and refund my money.  For some reason, they seem to have difficulty with this concept. I am very disappointed.  I have been a loyal Amazon customer for a long time.
Rating: 1 stars