Amazon does not care about THEFT or custoner service
Hello,<br />I am going to report this issue to the local police department along with Amazon’s ineptitude in assisting with the issue of theft and than I will post a less than flattering review of Amazon as to how this was handled. Amazon makes billions and is refusing to refund to gift card that was stolen and is standing on the principal that it was purchased legitimately by me and that while unfortunate Amazon has no responsibility to make this right. I expect that posting this and making sure the media area aware of the incident and issue will make Amazon look like well what they are – yet another uncaring corporate entity who cares only about itself. You have the identify of the account that cashed the gift card and could have filed a theft report and you had the opportunity to make this decision weeks ago rather than making me keep calling and calling and waiting on line for someone to tell sorry Amazon is not going to do anything. Further, Amazon refunded the non gift card item stolen to my credit card so there is precedent for refunding the gift card.  I am less then impressed with Amazon’s lack of heart or goodwill. This was a wedding gift to a young couple that I cannot now replace. I am deeply disappointed in both the way Amazon handled my concerns and the outcome to<br /><br />  Your Account<br />Amazon.com<br /><br /> Message From Customer Service<br /><br />Hello,<br /><br />I've researched your  Amazon Gift Card and found that it may have been used by someone other than the intended recipient. I'm not able to resend the gift card or refund the order.<br /><br />Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest that the purchaser contact their bank to see what options they may have available.<br /><br />We hope to see you again soon.<br /><br />Best regards,<br />Anil S<br />Amazon.com
Rating: 1 stars