Very good product; could be better
Lots of plusses:  It works and is attractive.  The charge is lasting longer than I expected it to, but I have only charged it once.<br /><br />I did not experience the problems most frequently reported by others.  This vacuum works very well; the "turbo" vacuum setting is somewhat louder but does not bother me at all.  I have not experienced any of the "down shifting" on the trim height dial due to pressure, as reported by others.  I even tried to get it to do this, and mine would not. It has an attractive design, which doesn't matter much to me but is an added plus that makes it more enjoyable to use. It works quite well without the comb housing to clean up the back of my neck between haircuts.<br /><br />The negatives are minor, but are as follows:<br /><br />My biggest peeve is that there is a little blue rectangular spring-loaded vaccum mouthpiece right in front of the blade, which sucks the hair into the vaccum.  I suppose something like this is necessary from an engineering point of view to get the vaccum to work effectively.  However, it seems that this also limits the ability of the hair to get to the blade from that direction, which limits the blade's effectiveness.  This is somewhat frustrating, as one has to go over the same areas more than I used to with my old similar model.  Also, it makes it hard to use the trimmer with the comb  housing off to trim the hair around my ear, which I like to do between haircuts.  I can do this if I use my index fingernail to carefully hold down the blue piece.  This puts my finger quite close to the blade and makes me a little nervous that I'm going to slice through my finger.<br /><br />The comb attachment has a spring-loaded base feature. It just seems like something that will break at some point and adds no real functionality.<br /><br />I agree the case is a bit lame; it could be more rigid or padded, but if you travel with it, just roll it up inside an item of clothing and it will very likely survive just fine.  The case should have separate compartments inside for the charger and the trimmer, so the plug doesn't scratch up the trimmer surface.
Rating: 4 stars