So disappointed
Ordered this after falling in love with it in the sampler.  This full sized product was hard and grainy and difficult to use.  After contacting Ethique directly to ask if there was an issue or of they’d changed the formula because I was extremely disappointed in the product I’d gotten.  They said yes- the lot # I had did have a known problem.  They wanted to send me a replacement.  After giving them all my info, and getting a confirmation email that the order was placed, a month passed and I still had no product and no shipping confirmation.  I emailed Ethique again, and that day a shipping confirmation was sent.  A week later I had the product.  When I opened the box the smell was AWFUL.  Like rancid old Parmesan cheese.  In all, the product in the sampler gave me such wonderful results, but I’m so disappointed in the experience with two of the full sized products that’s dont even know if I’m going to give it another try.  At $28 plus shipping, it’s not cheap.  And the inconsistency makes me weary of the company’s ability to serve us in the US well, bc it doesn’t seem that they have any sort of quality assurances or controls in place for their manufacturing or shipping methods.
Rating: 1 stars