If you cant fix this issues then people will eventually stop ordering.
I have ordered this item 3 times and all three times the were completely crumbled. They literally fell apart. Even when I got a replacement it was crumbled. They assured they would take steps to have their items arrive intact and so I gave them another chance and they still arrived crumbled and the packaging was exactly the same nothing had changed. Thin and floppy cardboard packaging with a little fake grass at the bottom but nothing on top to protect the top of the bath bombs.
Rating: 1 stars