Product is poorly made.  I suspect it is not the original product but a bogus  knock-off.
I've owned Hersylers for years and love them.  This product is supposed to be a step up, but it is truly an inferior product.  The bottom plate is not flat as you can see from the photo so  the plates are not able to come together to grip hair without a struggle.  There is a gap between the plates when pressed together due to the defect.  Snags and burns hair unlike my previous hersylers and leaves hair damaged.  REALLY TERRIBLE!!!  I am returning it.  Suggest you buy these products direct from Herstyler if you wish to purchase one.  I've read in the news that Amazon does not monitor sites that produce inferior knock off products, which they sell as originals.  If this IS an authentic product, then the quality of Herstylers has gone very far down.
Rating: 1 stars