Bad customer service.
Honestly if you worked with synthetic hair before, you will know this hair isn’t the best but it isn’t the worst. It falls right in the middle. I ordered 14 packs of hair from this vendor- a 7pack of 14 inches and a 7 pack of 18 inches. I had planned to do the extended loc style that’s trending right now. I specifically wanted straight locks so this vendor was one of the few on Amazon who had straight locks with no kind of curl which is why I ordered from them. I managed to do 80% of my hair but now I need about two packs of each to finish the look because I don’t have enough strands to make the hair look really full (when trying the style out some of the strands unraveled on me). This vendor would not work with me and let me buy four packs of hair instead of ordering seven. I wouldn’t have been upset if they told me I would still have to purchase seven and pay for the full 7 but I can still pick whatever inches I need it but they just flat out refused to budge. Customer service is knowing that sometimes your customers might need additional or custom assistance. I can’t just order one pack of hair from other vendors on here because I specifically ordered from this vendor  because they had straight hair. So if you plan on purchasing this hair, don’t make any mistakes because this company will not work with you or let you buy an individual pack or customize your own lengths of hair. If you are someone who needs individual packs of straight hair because maybe you need it for maintenance, to fill in the spots, to make your hair look full, just go to Aliexpress because they care about customer service there. They don’t individually packed their hair anyways you get all seven bundles in *ONE* big bag so it’s not like they cannot put three packs of 14 and four packs of 18 in one bag because they don’t individually package their bundles. Thank you for talking yourself out of a customer. I won’t purchase from them again.
Rating: 1 stars