Great customer service!
[[VIDEOID:64f33f3faedf2b4f07d181b2c211a1e9]] So I just got this and may update later.<br />First off, seller tried to send first class (which is under a pound), this was marked 4 lbs. I’m glad the post office didn’t hold it or penalize Me at least.<br />First impression, love the heart. Very surprised that so much quality went into that and then the interior was just so cheap. Stacked nozzles that don’t stay together, a base that isn’t secure, and not a snug fit: one cat outburst and this things caput! Inside is a small container but it lasted a few hours more than I expected, although with the one hole, you can’t tell that you’re even diffusing anything unless you use a whole bottle of oil. It’s just too little being dispersed which is probably why it lasts longer. I like the concept, even my kids said it was cool, but def needs better construction to stabilize and make max use of the product.<br /><br />Update- I took the extenders off and just use the base and it disperses the smell much better. It also lasted about twelve hours which was surprising for such a small vessel. I’m still taking off a Star bc of the cheap base. For the heart quality, there needs to be something not only more aesthetically pleasing but safer.<br /><br />Update -3 weeks later and it no longer works. We aren’t sure if it’s the base or the cord. We tried everything in our end w sev outlets and USB boxes so we know it’s not ours. Asking company to send a new cord. I really don’t want to return it but I bought it for use, not decoration..<br />I emailed the seller and they had us ship back the base-they refunded postage and we had a new base in less than a week. Very pleased with the quick turn around and help I received.
Rating: 5 stars