I high hopes of being able to do a good deep conditioning treatment with this... Review edited
This item was really disappointing. The most disappointing part was that I received a defective item that had a circuit issue. Further, I am under the impression that the seller sent me a used product based on the fact that the bag was not sealed and the general appearance of the product seemed used/recycled. I had high hopes of being able to do a good deep conditioning treatment with this, but the moment I plugged in the unit and selected the heat setting it started blinking on the medium setting and would not heat up, nor could I change the setting, even after plugging it out and waiting a few minutes for it to cool down before plugging it back in. Each time I plugged it in, it would consistently blink on the medium setting without heating up. After many attempts I got it to start heating up by manipulating the connection at the nape of the neck where the cord connects with the cap, but because of the short circuit, the same thing that happened before started happening again. What other reviewers have said about the intensity of the heat is true, it is mild or gentle (as stated on the package) .So if you want something stronger this product is not for you. I found the heat sufficient for the purpose I intended, but I still can't understand what kind of checks this product goes trough before shipping which could validate me receiving a DEFECTIVE item. Especially since other buyers have stated similar issues with this product. I am thoroughly disappointed and would not recommend this product to anyone. When I purchased it about 2 weeks ago I paid $35.99, up from $31.99 (which was the advertised price a few wks before I purchased). Now I see the price creeping up each day, and as at today its $39.99. So not worth the money!!<br /><br />Update ** Apr 3, 2018.<br /><br />Shortly after my initial review the seller contacted me and offered to send me a replacement unit, which I accepted. I received the new unit on March 12th, and since then I have used it three times and I'm happy to say there are no circuit issues with this new unit. It performs according to the product specifications. As I mentioned before, the intensity of the heat is really gentle. When I asked the seller about this they responded that &#34;this heat cap is ETL certified for our consumer safety and this certification limits how high the heat cap is able to go&#34;. To that effect, I fell asleep using the device one day (not advised) and suffered no discomfort of any kind, so that speaks to how gentle the heat is, and how safe the device is for everyone to use. However, for my deep conditioning purposes it suits me well. If I need something more intense I will alternate with my hand-held steamer. I was really impressed by the support provided by the seller, and their determination to stand by their products, that's commendable. For these reasons I have changed my rating from 1 to 4 stars. Hope this helps another prospective buyer.
Rating: 4 stars