Dr. Lin Direct - Don't order from them
I'm using Kinerase products for the last 20 years, I'm very happy with the quality -I have very sensitive skin, and I'll always give 5 stars to the products. This review is about 'Dr. Lin Direct' a company that sold their products. I'm very disappointing with your customer service. I ordered a 'Kinerase Pro+Therapy Ultra-Light SPF 30' on Wednesday, March 13th and I called today -Thursday, March 14th, because I didn't receive an email confirmation. A different customer service rep told me the product is no longer available offering a similar one -I said no, and I asked why I wasn't informed, he told me they didn't have my information correctly, that is not true as I opened an account in their website with my phone number and email & billing/shipping address, on top of that my credit has already been charged. I wish you can rate with 0 stars.
Rating: 1 stars