Unacceptable Quality
I had tape in extensions installed on 5/15/2023. Unfortunately these extensions are already needing to be removed as they are not of an acceptable quality. The extensions are frizzy, become matted within five minutes of brushing them, and have been coming out in chunks when brushing my hair. This is unacceptable, and it is evident this is not "100% Human Hair" as advertised on the website. I had the extensions installed at the West Hollywood location, so installation was not the issue, and I followed the instructions provided on the website as well, so my extensions care is not the problem either. I requested a refund for the charges I incurred and was told "Glam Seamless has a Quality Control Guarantee that covers manufacturing defects from 60 days from the date of purchase. While we do not issue refunds on quality control submissions, please be advised that we take all Quality inquiries seriously." The only solution being offered is "possibly" receiving new hair after multiple tests are performed. I do not understand the point of a "Quality Control Guarantee" if a refund is unavailable and the only solution is new extensions which I do not want even free of charge.
Rating: 1 stars