Beautiful brushes and excellent customer service when things go wrong!
I love Bella and Bear products. The brushes I received are of wonderful quality. The fact that I only received 11/15 of the brushes makes me pretty upset.<br /><br />The panel that flips had zero brushes in the back 4 slots. After reading through the pamphlet that came with it I found that I was in fact missing 4 brushes.<br /><br />I don't want to return the product because I ordered 5 items at a time to receive a 25% discount. I only ordered the other 4 items because of the discount. I don't want to go through all the hassle because the product didn't arrive to me as advertised.<br /><br />I have contacted the seller asking if they can send me the missing brushes separately so I don't have deal with all the nonsense. Plus I would like to use my brushes, but if I need to return all of my products I don't want to ruin them.<br /><br />I will update my review with the outcome.<br /><br />Update: Kelly from KPMarketing got back to me in a very timely manner. I was impressed by how quickly they worked to resolve the issue. They sent me a new set immediately. Unfortunately, the new set had been lost in the mail. I messaged them asking when it would arrive, and they informed me that it should have already arrived. They opened an &#34;investigation&#34; and sent me a new set for a final time and the brushes were finally all there.<br /><br />My experience wasn't super amazing, but things happen and these brushes are pretty darn great and the customer service from this seller is excellent.
Rating: 5 stars