Horrible product, horrible seller-buyer beware!
I wish I would have read these comments before purchasing from this seller! I purchased mine on eBay but for some reason I couldn't leave feedback. It came to me scratched, w/pieces floating in the hood & the heating element appeared tarnished. I didn't bother taking the rest out because it looked used as opposed to being new as advertised. I contacted the seller who requested me to send pics so I did. No response from seller & then a notification my case would be closed so I contacted Salon Supply Store again & they claimed to have not received the pics so I resent them. By this time I was tired of looking at the steamer sitting in the box & decided to attempt to use it. Putting it together & seeing the craftsmanship of this device made me skeptical to plug it in. Nearly every part is plastic, nothing snapped into place nor were there any screws to hold anything in place including the hood. It took a very long time to heat up & the steam was very faint but I still pushed thru hoping it would get better...not, 10 minutes later it shut off!! I escalated my claim to eBay. Long story short I ended up closing this out thru eBay because the seller never got back w/me. When I was boxing it back up, I discovered that this steamer was delivered to me from the return center of salon supply store. Now why in the world is a new item being shipped out from the return center?! Deserves 0 stars!
Rating: 1 stars