Five Stars for Roller and customer service
My first roller  broke on the first use, it must have had a rough trip in the mail, but the 5 therapy people were so gracious that they sent me a new Jade roller, which was perfect in every way- quiet, smooth, and very effective for facial massage.  It also feels refreshing and works even better from the fridge or freezer to de- puff the under eye area.  It also comes in a sturdy padded case - not a box, which makes for excellent protection.  If you are going to choose a roller, I would not look any further, its an excellent buy and very beautiful and useful.
Rating: 5 stars