Update: prompt customer service, beautiful piece!
Intial purchase was received and the first time I wore the clips, one of the bees fell off. I contacted seller and they requested a photo, and sent me a new set. Other than slowwwww shipping, the product is gorgeous, sturdy (wear these a few times weekly in  THICK HAIR), and not very pricey. I think the initial issue I had was isolated, since the other pieces have held up well. Only negative o would say is the clips do not remove smoothly like the rubber tip Bobby pins. You have to separate the end piece to avoid any damage to your hair (or at least I did).<br />Looking at other designs because I adore these strong little clips in my unruly thick hair!
Rating: 5 stars