Won over by customer service and product is actually good
Received eyebrow pen and when opened no piece was on there. Very disappointed.<br />Follow up, customer service was really great, they got a hold of me immediately and sent me a new one. Once received the replacement I really do love the pen, but for some reason again I had issues with the packaging, the tip got stuck in the top and I couldn’t get it out. I even tried to cut it out but that failed horribly. I immediately emailed customer services and they offered me a refund and another pen. I do think that the product is really good, just have to fix the small problems that will prevent people from returning. If my next one works well and have no defects I will purchase more. The quality of the pen is nice and better than ones I’ve previously have used!!
Rating: 3 stars