Norelco is a great company
I bought this trimmer 2 years ago and have had excellent use from it. The only problem I ever had was I broke two teeth off the beard trimmer guard. I called Norelco to inquire about purchasing just the guard. They told me that they did not sell just the guard. I instantly thought "Oh Well. Guess I got to go buy another trimmer" When the lady asked when i bought the trimmer. I told her July of 2004. She asked for my address and said she would send me a pre-paid mailing label and to send them the whole trimmer and they would send me a brand new kit to replace my current one. I got it back in two weeks. Well, looks like I am getting more than my moneys worth. From now on, i will try to by Phillips/Norelco in everything I get. Excellent customer service, warranty, and product. I use my trimmer to keep the gotee looking clean and to keep my head shaved, so it gets alot of use, lol.
Rating: 5 stars