Excellent customer service from Nibco!
My first one arrived with a lid that didn't fit properly.  It was squashed down in one corner.  It had been packed in a lightly padded envelope, and probably got squished in transit.  It still functioned (the lid is not liquid tight by design, and doesn't need to be), and I could not be bothered to return it.  A few days later, I got an email from Nibco, asking if I was satisfied with my purchase.  I told them about the lid.  The representative  responded promptly that they would send me a new unit and I didn't need to send the defective one back.  I just got the new one in a box, and it's in perfect condition.  Excellent customer service.  I use it for my night guard bath, and it works very well.  The basket makes it very easy to drain and rinse.
Rating: 5 stars