product smashed
The shipping box was intact with no damage; the sleeve containing the product was intact but covered with powder; but the palette colors were smashed rendering them unusable.  I don't think the clear plastic sheet between the top lid and the product is anywhere near adequate for protecting the product.  IMO, it needs a layer of foam between the plastic sheet covering the product and the top lid with the mirror AND THEN EVERYTHING SQUEEZED REALLY HARD -- compressed -- to provide a tight compression before slipping it in the sleeve.  Also, some form of soft buffer to protect everything before enclosing in a shipping box that is a TIGHT FIT (unable to move about within the shipping box).  This was nowhere near the packaging security I would expect for a "fragile" product.
Rating: 2 stars