The 5 year warranty is a joke!
I purchased the Jessica Simpson luggage about two months ago. I took the luggage on a road trip and the suitcase split, as I was getting it out of the car. The bag was not over-stuffed, it just cracked. I thought I had nothing to worry about because it came with a 5 year warranty. After leaving several phone messages, my email was finally returned. I was required to submit about ten pictures, proof of purchase and all tags. Good thing I saved them. After not hearing anything for a week after submitting everything, I finally reached someone on the phone only to find out that a crack in the suitcase, is not covered by the warranty. What a joke of a warranty. I am not purchasing another product by a brand that does not honor or stand behind a warranty. Especially is the product is only 2 months old.
Rating: 1 stars