Short, frizzy, matted hair on original and replacement unit but responsive customer service
I was really excited to get this wig. The images provided on the listing looked like the color I’ve been looking for. I posted a question asking the seller to provide images of the actual unit and the stock pictures I uploaded are the ones that were sent to me. Before I go any further I’d like to say the seller provided fast and courteous customer service, which is why my rating is 2 stars instead of 1. I’m terribly disappointed in the wig itself. The first unit I received, upon first taking it out, seemed nice and I was excited. There was a comb at the nape of the neck, the part looked nice and the hair itself felt soft and moved nicely. Then I tried it on and noticed a large bump on top of my head, which is what the picture with the red circle is. Turns out at the beginning of the track the hair is all short, frizzy and matted, like it was burned, which is what was causing that bump. I notified the seller and requested a replacement. The seller was responsive to my feedback and seemed genuinely interested in it and concerned about the quality. I received the replacement yesterday and it was even worse... :( The hair throughout the unit was very very dry and ratty. And the same issue was at the top, short, frizzy, matted hair, but more so. Soooo bummed about this. Seems to be some serious quality control issues wherever these units are being produced. This wig would have been so great if it wasn’t for what appears to be an overheating issue when making the waves. I hope the seller can get this fixed, because the colors are beautiful. Unfortunately I had to send both the original and replacement back.
Rating: 2 stars