part 1 
Project 1
	The Privy Council Office (PCO)
Senior ServiceNow Admin/Developer

February 2021 – Present (30 months)
Tasks Performed:
•	Drive out the development and execution of the ServiceNow project activities, working with the project team to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives
•	Coordinate application and platform upgrades;
•	configure and maintain SLA, catalog items and their associated workflows;
•	General support, administration and maintenance of ServiceNow platform and associated applications;
•	Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
•	Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
•	Testing for any bugs and performance during all stages of the development process 
•	Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
•	Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
•	Develop enhancements for applications developed by the enterprise application development team.
•	Defines, documents, and executes projects of extreme high risk, complexity, and visibility, actively participating in all phases of the project.
•	Identifies, assesses, and manages risks to the success of the project.
•	Responsible for producing all typical project documentation detailed project plans, work plans, schedules, project estimates, conversion schedules, resource plans and status reports.
•	Determines project methodology.
•	Defines project scope and objectives.
•	Agrees scope and constraints to enable costs, timescales, and resource requirements for the successful completion of each project to be estimated.
•	Has responsibility to ensure project deliverables are demonstrably fit for purpose.
•	Hands-on experience in implementing CMDB , Discovery & Service Mapping
•	Develop ServiceNow SAM configuration, including automated asset data population, integrations with SCCM, JAMF & other software asset sources, etc.
•	Experience in configure end-to-end SAM Pro processes & activities along with reconciliation & reclamation rules, reports & workspaces.
•	Document every development, configuration and technical details & prepare training material.

wait for part 2