•	Delana, K., Deo, S., Ramdas, K., Subburaman, G. B., & Ravilla, T. (2023). Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India. Management Science, 69(5), 2568. https://doi.org/10.1287/mnsc.2022.4488   give me an summary for this article