Follow the procedures and give the claims representative advice on the following claim: 
The warranty does cover tears to leather seats, as stated in the section “FABRIC PROTECTION AND LEATHER/VINYL PROTECTION”. The warranty covers “punctures, rips, tears, and burns of vinyl and leather surfaces (if less than one inch (1”) in length and diameter)”.

Message to consumer:

Dear Customer,

Thank you for reaching out to us regarding your warranty coverage. We have reviewed your warranty and can confirm that it does cover tears to leather seats, provided they are less than one inch in length and diameter.

A representative will be in touch with you shortly to follow up on your claim and guide you through the next steps.

Thank you for choosing CalTex Protective Coatings.

Best Regards,