Main Area With the rise of the globalization process and the enhancement of multicultural relationships, tourism has become an important part of many people’s lives, serving not only as a way of spending free time but also as a means of expanding one’s knowledge of other cultures and acquiring essential skills for cross-cultural communication. Furthermore, tourism has been affecting the economic growth levels of a range of states to a considerable degree, spurring the development of the entertainment industry development and the increase in entrepreneurship levels (Firoiu & Croitoru, ‎2013). Therefore, tourism must be considered an essential part of the modern world. However, tourism is not a self-sustaining industry; quite on the contrary, it needs significant support and requires that interprofessional communication should be enhanced. The introduction of recent technological innovations into the context of the contemporary tourism industry should be viewed as an absolute necessity since it will create the foundation for the further development thereof. Increasing the levels of customer safety, contributing to an improved communication process between companies and its clients, and enhancing the infrastructure of the tourism industry, IT tools must be incorporated into it so that new routes could be designed, tourist safety could be improved (e.g., with the design of safe opening systems based on the use of Bluetooth technologies, etc.). Sub-Areas To explore the problem described above, one will have to consider several sub-areas that will have to be studied thoroughly. By studying the factors that determine the development of the tourism industry and the efficacy of its infrastructure, one will be able to define the effects of introducing IT tools into the realm of the tourism industry so that the quality of the relevant services could be improved exponentially. The following sub-areas will need to be studied to carry out a detailed overview of the problem and find the available solutions:   * Tourist routes, the problems associated with them, and the ways in which the application of IT devices will help improve them;   * Customer safety and the current measures are taken to improve it when providing clients with transportation- and accommodation-related services;   * Security of the clients’ personal data and the means of enhancing it by adopting more efficient tools for obtaining, processing, and storing it;   * Problems associated with comfort and accessibility of services. By scrutinizing the specified issues, one will be able to develop a better understanding of the challenges that the tourism industry has to confront at present. Consequently, reasonable suggestions concerning the improvement of the situation will be provided. Research Questions In the course of the study, several questions will have to be answered. It will be crucial to define the environment in which the changes mentioned above will be implemented. Therefore, the following questions will be addressed during the research:  1. By what problems is the current infrastructure of the tourism industry defined?  2. What improvements can be made to enhance the efficacy of the tourism infrastructure and lead to a rapid increase in customer satisfaction rates?  3. What IT tools and innov