The decrease in productivity is the problem, which any company challenges periodically during its activity. Originally, the reasons of such decline may be various. Still, the only common feature for all these cases is the strong necessity of solving the problem and finding the root in order to avoid the appearance of this problem in the future. Background The fact is that the productivity decline, if unsolved, may only aggravate. Anyway, it will not pass by itself. Moreover, the decline of the productivity level may be the origin of further problems, causing essential hazards and challenges for the company. It is often stated that business performance is one of the most significant parameters for any company. However, it is based on several lesser, however, not less important factors. Thus, it is stated that the main reasons for the appeared complaints are the law morale, poor quality, and customer complaints. Originally, this was the cycled problem, as complaints cause the decrease in satisfaction, the lack of satisfaction of work cause poor quality and low morale, low morale causes productivity decline, and the decline is the common reason for customer dissatisfaction. Thus, in order to satisfy customers, it will be necessary to keep workers satisfied, motivated, and encouraged for the improvement of the performance. Proposal Taking into account the necessity to solve the problem, which has a deep root, it is necessary to mention that the solution should be started from the reason, but not from the consequences. It is stated in the problem formulation that numerous workers had to work overtime for several days without any compensation. On the one hand, it signifies the responsibility of the workers and clear awareness that the tasks should be completed. On the other hand, working overtime without compensation discourages the workers essentially. It is necessary to mention that there is the only way of solving the problem – hiring more people in order to soften the working load. This action would require additional time and financial resources, as the HR department would have additional work. Thus, it will be necessary to plan the hiring process . In order not to discourage people from performing their tasks properly, it will be necessary to elaborate the bonus system, for compensating working overtime. Originally, the workers who are the most responsible should be awarded for their enthusiasm and accuracy in performing the working tasks. The following step is the planning of the working process with the aim to avoid the necessity of working overtime and with the aim of more reasonable allocation of time resources. It should be stated that it is the main reason for all the problems in any company. Customer care strategy needs to be elaborated separately. Generally speaking, all the problems may be solved through proper planning, management, and resource allocation. In order to stop the further decline of productivity while the plans and decisions are being implemented, the primary compensation plan should be elaborated. All the dissatisfied customers may be asked for an excuse, and the steps for the improvement of the work may be announced to them. Schedule The schedule o