Introduction The world is approaching an era with a new technological structure, where robots and devices powered with artificial intelligence will be extensively used both in production and in personal life. Currently, manufacturers of such devices and machinery are often labeling their products intellectual. However, at the current stage of development, it is merely marketing. Substantial research is needed to make contemporary machines intelligent. Although the technology does not yet exist in its final form, many are already pondering the possible positive and negative impacts of robots and artificial intelligence. One the one hand, with artificial intelligence and fully autonomous robots, organizations will be able to optimize their spending and increase the speed of development and production of their commodities. On the other hand, employees are concerned that they will be laid off because their responsibilities might be taken away by machinery. Outside of the organizational context, artificial intelligence and robots are likely to provide additional comfort and convenience to people in their personal lives. This paper explores the benefits and disadvantages of robots and AI in the context of business, job market, and society. Impact on Organizations Artificial intelligence and robots can bring many benefits to organizations, mainly due to the capacity for extensive automation. However, automation is a vague term, and it is necessary to clearly outline what aspects of organizational processes can be automated. On the contrary, there are concerns with security and ethics. Furthermore, AI development, due to its novelty, continues to stay as one of the most expensive areas of research. Positive Effects Customer relationship is one of the most critical areas for every organization. Currently, replying to emails, answering chat messages and phone calls, and resolving client issues require trained personnel. At the same time, companies collect enormous amounts of customer data that is of no use if not applied to solve problems. Artificial intelligence and robots may solve this issue by analyzing the vast array of data and learning to respond to customer inquiries (Ransbotham, Kiron, Gerbert, & Reeves, 2017). Not only will it lead to a reduction in the number of customer service agents, but it may also lead to a more pleasant client experience. That is because while one human specialist can handle only one person, a software program can handle thousands of requests simultaneously. To perceive any meaning from terabytes of semi-structured and unstructured information, data specialists of companies need to work tirelessly and for considerable amounts of time. Artificial intelligence can automate these data mining tasks – new data is analyzed immediately after getting added to databases, and the autonomous program automatically scans for patterns and anomalies (von Krogh, 2018). The technology may be used to discover insights and gain a competitive advantage in the market. AI-powered robots may replace humans in some areas of a company’s operations. For instance, some hotels are using such robots to automate check-ins and check-outs, provide more convenient customer experience through 24/7 support service (Wirtz, 2019). Operational automation is also possible in manufacturing facilities where string temperature levels must be maintained (Wirtz, 2019). Stock refilling is a potential