Abstract Globalization and newly emerging technologies are having a profound impact on the political environment and changing the way people, businesses, and governments interact. From the standpoint of public administration, the adoption of e-government is now an inevitable and unquestioned objective because it signifies a shift towards a new, customer-oriented management paradigm and has the goal of reducing costs and maximizing value during the provision of services to citizens. This paper focuses on an examination of factors defining the success and failure of e-government programs, as well as specific methods and frameworks utilized to implement them. It begins with a review of the topic’s background and proceeds to a review of e-government projects implemented in the Dubai Police Force. It discusses the organization’s achievements and the challenges it currently faces. Also, it provides recommendations for further improvements based on its findings. Introduction Globalization, as a process of worldwide integration, is changing the face of public administration and governance. It modifies the way the public perceives governments because, with the help of technology, people have become able to advocate for their rights and interests more actively and to provide feedback to leaders, and thus require greater transparency and democratization. E-government platforms are regarded as an instrument to address these changes by improving the way governments interact with citizens. The obvious advantages of e-government include facilitated access to services and information, organizational and individual cost-efficiency, and others. However, to ensure the effectiveness of e-government, it is critical to establish performance measures and make sure all necessary prerequisites for excellent performance are provided at the institutional and organizational levels. Therefore, this paper will aim to explore these factors, as well as methods utilized to deliver public administration reforms, while focusing on the analysis of digitalization efforts in the United Arab Emirates (UAE) and the Dubai Police Force. Globalization, E-Government, and Privatization Definitions Globalization is characterized by substantial changes in the way people interact, and these changes are driven by different forces. Technological innovation is one and probably the most remarkable of them. The newly emerging information technologies (ITs) have made it possible to remove artificial barriers that hinder learning and have substantially facilitated the overall process of knowledge development and economic growth (Farazmand 2006). Nevertheless, the impacts of the technological revolution extend beyond the economic sphere – they shape modern cultures and politics as well. The widespread construction of e-government platforms indicates that state leaders and public administrators recognize the significance of digitalization. Overall, e-government implies the utilization of ITs within public service delivery value chains (Bwalya & Mutula 2016). Digital government platforms are considered to be an essential means for greater stakeholder accountability, government transparency, and democratization (Kassen 2013; Tolbert & Mossberger, 2006). During th