Introduction Etihad Airways is the United Arab Emirates’ national airline. The airline was established in July 2003 through Royal Decree and it started operating in November 2003. Currently, it is one of the fastest growing airlines across the globe. Etihad Airways airline deals with passenger and cargo delivery to various destinations across the globe. Currently, the airline serves 84 destinations and it expects to open more destinations in the near future. Besides the passenger and cargo delivery, the airline also operates a contact centre and Etihad Holidays (Etihad Airways 1-3). The airline’s ultimate goal is to be a real 21 st century world airline by enhancing the existing norms of airline hospitality, and to achieve this goal, the airline has established numerous strategies. This paper focuses on some of the current businesses, operations, strategic, and unit plans that are underway in the company as ways of helping it to achieve its goals. Discussion Organisational plans The success of any business depends on its existing strategic, operations, unit, and business plans. Strategic plan plays a significant role in business development and marketing (Ticoll 18). Etihad Airways has come up with a strategic plan to help it in realising its goal. Currently, the company is seeking to increase its revenue base by opening new passenger and cargo destinations. The company is exploring new markets and aims to launch numerous routes across the globe by the end of 2013. For instance, the company aims at opening new destinations in Ethiopia, India, the United States, and Brazil (Etihad Airways 9). Moreover, the company intends to increase the number of its aircrafts to meet the increasing number of passengers and demand for cargo delivery. For an organisation to achieve its strategic plans, it has to come up with appropriate operational plans (Ticoll 19). Etihad Airways has come up with an operational plan that will help it to achieve its goal. Currently, the company is working with Universities in the United Arab Emirates to train its staff and equip them with the requisite skills. Moreover, the company has stationed numerous staff in different destinations that are responsible for selling the company’s products to potential customers (Etihad Airways 7). One of the ways of enhancing organisational operations is through improving on the quality of services offered. The company is continuously upgrading its aircrafts to meet the needs of the different classes of passengers. The move aims at helping the company to attract more customers thus becoming the leading airline company in the world. Moreover, Etihad Airways is renovating its airport to facilitate in enhancing the quality of services it offers to its clients (Etihad Airways 3). Besides the strategic and operations plan, Etihad Airways has come up with a business plan to help it to achieve its objectives. As away of enhancing its operations, the company has come up with a business plan that will help it to increase the number of aircrafts and buy the state-of-art airplanes to meet customer demands. As the company aims at expanding the number of its destinations across the globe, it is gradually working on embracing diversity within its workforce, and