Introduction Home and Away is a centre in Sudan that has a deli, wine cellar, a la carte restaurant, conference facilities, salon, boutique and laundry. The entire business was established about three years ago. Having initially joined the company as Manager H & A, I was faced with a peculiar situation in finding that a General Manager was already serving, which made the management to designate me as Operations Manager reporting directly to the General Manager. I have so far been unable to achieve any headway in contributing towards the smooth functioning and success of the company due to several reasons that have no bearing on my willingness to perform or my skills to contribute constructively for the betterment of the company. Firstly I was not entrusted with any portfolio for my functions nor was I briefed about the roles I had to perform as Operations Manager. I neither had any authority to make any changes in the present working system nor the permission to professionally implement the working systems in a way that the company operations run smoothly and successfully. I wish to state that I am not a business consultant and do not have any business qualifications. It is because of my previous exposure and experience in a similar environment that I have been able to identify shortcomings in the present system of working in the company. In view of my experience I have also identified the possible solutions which I shall present later in this report. Present Problems It is primarily due to an ineffective management that the company has been incurring recurrent losses. There is lack of support from the Directors who have not been effectively communicating and coordinating with the different functions in the facility. The infrastructure is in bad shape, in that all electrical equipments such as generators, coffee machines and cookers are not well maintained in the absence of adequate finance being provided for their upkeep and protection. The entire set up has to be revived and given a facelift in order to rejuvenate the working systems so as to trigger a new wave of activity and enthusiasm. There are no established and consistent systems for stock control and procedures in any department from finance to HR. The main clientele of the company comprises of government ministries and the President’s office. Being government departments they are not prompt in making payments which are often delayed endlessly thus creating a liquidity crunch that is gradually eroding Home and Away’s credibility due to its inability to meet customer aspirations in a highly delicate hospitality business where high quality service is of utmost importance. The company has to invariably rely on its cash requirements on the erratic cash flows emanating from the bars. Majority of the cash collections are used up in meeting the daily expenses for generator fuel and for buying F&B stock, and essential spare parts. Causes The main causes for the problems and failures in the company pertain to management, procedures and quality control. Successive senior managers have not been able to maintain the required control over the functions of the company in effectively dealing with staff and workers. There is inadequate supervision, lack of training and absence of a system that ensures the checking of prevalent malpractices in the co