Breyfogle (15) observes that much interest has been developed in the applications of lean six sigma statistical techniques to process improvement. Traditionally, this technique was reserved for the manufacturing firms but it has gained fame in the service industry where its application has yielded positive results. The lean six sigma principles can be applied in healthcare organisations to improve their financial and operational performance. Since six sigma examines quality as defined by customer, I used it to solve the problems in the discharge process at Nancy medical center where there has been numerous complains about delay. Nancy medical centre is an outpatient/inpatient profit making hospital. The inpatient accommodates a capacity of 100 patients at a go. The hospital which operates on a 24-hour basis has key departments like the laboratory, radiology and a state of art laboratory which serves the surrounding clinics. The newly invented physiotherapy department has seen its bed occupation rise from 80% to 100% most of the times. The hospital has a total of 200 employees both the medial staff and non-medial staff. Since this is a small hospital, it has a small organisational structure as simple too. In my project, I created a lean six sigma for a discharge process in Nancy health center hospital. The process followed in planning and developing the plan is fictional and so the details about the hospital. We have noted with concern that the discharge process in our hospital is usually a lengthy and inefficient process to the disappointment of patients and their families. There were delays in the handling of the new patients from admitting, the emergency department and the registration desk. Through the customers complain feedback system received so many complains about the delay in the discharge process. Though there are other complains about delay in other department for this project, I will however concentrate on the discharge and the main goal reduction of time intervals between when the discharged order details for a patient was keyed in to the computer to the time when the room was available for the another incoming. Since I have already known there is a problem, I will select a team that is multidisciplinary from all departments and this will act as the black belt as recommended by six sigma proponents. Planning stage During the planning stage, the team divided the discharge process into four sections:   * From the discharge order details keyed in the computer to the time when the patient signed it.   * From discharge instruction to patient going out.   * From patient signing out to the room preparation for the next patient.   * From cleaning the room to the discharge details keyed in the computer thus showing the bed is vacant for the next patient. The hospital is committed to excellent customer service; therefore, the team will concentrate on the process number one and two which touches on the customer. The goal is to find ways so as to ensure the first process was completed in 45 minutes. To be addressed is the time when bed was cleaned and when the discharge was keyed into the computer. This is to ensure the admitting desk has the correct information to avoid situation where