Abstract Total quality management is a concept that has come to gain a lot of popularity in the hotel and hospitality industry today. The helm of total quality management is the elicitation of loyalty and cooperation by the employees. This is mostly the case as the organization pursues through education, empowerment and relationship which reward positively between the staff and the subordinates. The hotel total quality management program should synchronize with how it appeals for it to have a positive impact on business. The resourcefulness of the employees should be put into consideration and the corporate program should be spared from lip service and actions put into consideration (Anand, et al. 2010, 308). Ensuring the implementation of effective practices of quality management is one major way through which both service and manufacturing industries can be able to gain competitive advantage. Quality is defined as the extent to which services; products, relationships and processes are free from all kinds of constraints, defects as well as the various items which may act as a hindrance to customer satisfaction (Pryor, White, and Toombs, 1998). Discussion This paper is an examination of quality management, performance and human resource in the Hotel industry in the UK. The paper lays a lot of weight on 4 stars hotels in London and the impact that TQM has had on its performance. Using research methods and data collection techniques, it has been ascertained performance of a business and its human resource department depends upon the business strategies being pursued by hotels (Balnaves, and Caputi, 2001). This should go in line with focus on quality management within the set strategies for best performance of the business. Total quality management in hotels (Armstrong, 2001). Total quality management is a managerial approach that lays focus on quality as the most important success factor. In quality management in any industry, there should be focus on the customer, teamwork and a need to base important decisions on data and where necessary make use of scientific approach (Crosby, 1979). In the hospitality industry, quality is one of the greatest success factors. According to Mill (1986, 42), the main aim of quality in service is satisfaction to the customer. In the recent past, most hotel organizations have neglected measurement issues and improvement of processes with much focus being directed to training and also the selection of the front line staff. The main objective of this industry is to ensure that the customers are satisfied with the services being offered, that the customers are retained and that there is profit generation. This mainly influenced by the fact that the services being offered are intangible and therefore making it very challenging for the service providers to ensure that they provide 100 percent quality (Cua, et al, 2001). The implementation of TQM in the hotel industries today has had many positive impacts not just on the hotels, but on the consumers as well. These impacts include gaining competitive advantage, enhancing the satisfaction of staff members, promoting effective management leadership, improving the quality of servic