Al-Fouad Holding Group was founded in Mecca, Saudi Arabia in 1973 as a venture with a wide range of disciplines from engineering and contracting to energy research and pharmaceuticals. At the time of its initiation, Saudi Arabia was emerging from an era where the country largely relied on imports to an era where the society highly valued locally-made products. The Western firms, which had dominated the region for a long time, were also becoming less popular as the locals started appreciating the locally-owned firms. As such, Al Fouad Holding Group had a huge market opportunity in these disciplines. From 1973 to 2000, this firm achieved impressive growth in the local market and faced minimal market competition within Saudi Arabia. However, the period that followed was marked by entry of a series of firms in the industries that the firm previously dominated. This did not stop its growth, but it meant that it had to deal with competition that was becoming stronger. It had to find better ways of meeting its customers’ needs than what it was using during the early days of its operations. The pharmaceutical unit is one of the most successful business units that this firm is currently operating. The top management of this firm has invested heavily in the business and currently this company is one of the dominant players in this industry. It has embraced some of the latest technologies in its production, giving it an edge over its market rivals. The IT department is one of the most developed departments within this company. Communication has become so important in the modern society that many firms are keen on investing heavily in this area. At Al Fouad Holding Group, the management has been keen on ensuring that it has a fully functional IT department with highly skilled labor and top technology equipment. The emerging technologies have been disruptive and the IT manager and his team have often been forced to adjust every time there is a major change. This is done in an effort to ensure that there is proper communication within the firm. The IT department has the responsibility of ensuring that there is a seamless communication between this firm and its clients, suppliers, the government, the public, and any other relevant external stakeholders. Internal communication has also been another responsibility, especially between the management and shareholders, management and the employees, and amongst the employees themselves. The marketing department needs to communicate with the production department to determine the amount of products due for the market; the finance department needs to communicate with other departments to know how to plan the finances. This clearly demonstrates how the IT department has been critically important within this organization. Tasks and Assignments At Al Fouad Holding Group, I worked in the IT unit within the department for four months. The management of this company had realized that the issue of customer management was of critical importance in the pharmaceutical sector. The products offered in this area were unique and the government has very strict regulations. Any simple mistake may have serious consequences on the affected group. As such, the IT department was established within the marketing unit to ensure that there was proper communication between the firm and its clients. I worked alongside other