This section will provide an overview of the methodology and the data collection tools used in doing the case study of Commercial Bank of Qatar in view of increasing active customer base of electronic banking services in the bank. The present research is a qualitative as well as quantitative analysis of the effectiveness of e-banking services in Qatar. It uses a descriptive survey design to investigate if employees as well as customers of the bank are comfortable with the currently used e-banking platforms and what they like or suggest having in e-banking. The findings provide a detailed analysis of the data from a given population to determine the status of e-banking. According to Dawson (2009), it is important to know the difference between qualitative and quantitative methods before research methodology starts ( Research Methodology: An Introduction, n.d.).(please be noted that there is no author that is why title name is used). Qualitative research involves subjective data. Dawson (2009) mentions that qualitative research focuses on behaviour, attitude and experience through the methods like interviews. Since attitudes, behaviour and experiences are very important so this kind of research tries to get in depth feeling and opinion from the people who participate in the interviews. survey ( Research Methodology: An Introduction, n.d.). Quantitative research is a pragmatic approach used for research purposes. The quantified data is captured here. It involves objective data. Collection of large data has encompassed the use of questionnaires as well as structured interviews. According to Dawson (2009), quantitative research aims to target more people and connecting with people. He further mentions that this method is much quicker than it happens in qualitative research. Both the researches need skilful, trained and experienced researchers. According to Veal (2005), the following are some traits of the qualitative approach (Research Methodology: An Introduction , n.d.):   * This method aims that the researcher understands the personal experiences of the participant in depth.   * It mainly aims at people’s understanding instead of focusing on external causes.   * It helps the researcher to understand the research issues form the point of view of the participants.   * It examines personal changes happened in a period of time.   * It focuses on human-interest issues Research Methodology This part of research deals with research methodology that was employed in conducting the study. It, therefore, covers the research locale, research design, target population, sample selection, research instruments, conducting, reliability of research instruments, validity of the research instruments, data collection procedures, data analysis, and reporting. The research methodology that was used in the study is the combinationmixture of qualitative as well as quantitative research methods. By using this mixed methodology, the hypotheses of the research questions can be measured, determined, and analysed. The method also helped in determining the quantity and consistency of results. The method contributed in determining the satisfaction of the employees and the customers of the bank for e-banking system within the bank. The method used is a descriptive representation of the phenomenon and