Introduction The study topic generates a few queries that need responding prior to evaluating the basic concern to bridge the gap between client anticipations and service delivery. The queries include: which clients? Which gap? Various clients have various library requirements and anticipations. It is necessary, thus, to ensure the study and concerns emerging from the study deal with challenges facing clients. Management feedbacks regarding all potential gaps between assumed anticipations and assumed service delivery must be tailored toward meeting the values of the specific client groups. It will in addition be vital in identifying what is the library expectation for the client segments under study, for in the absence of this there cannot be definite gap in library provision to address. As described earlier, various clients can have various library needs. Library managers may embark on researching a single service, and look into how this particular provision could be enhanced to reflect the different client groups that utilize such a service. Nevertheless, it is possible that the generality of service requires to be taken into account, and the most significant service bearing the largest gap becomes the centre for interest. The paper proposes various procedures and study methods that can be utilized in identifying service needs and in measuring service delivery that can offer the gap assessment. Whereas the paper discusses an exact method, Client Value Detection, generally, the paper draws upon an extensive collection of service measure, promoting and library and information science (LIS) literature, in providing a basis to adopt the action plan needed for bridging a gap in client needs and service delivery. Lastly, the paper discusses a few of the crucial recruitment concerns, particularly based on the library customs, that require to be dealt with if a change is to be applied in minimizing the gaps between client expectations and what is actually offered in a new setting of constant quality enhancement. Library services have various client groups and it may not seem practical in addressing concerns for all client segments. The service delivery and promoting literature assess the significance to understand clients of a particular company. This is especially vital in a service industry like a university library. Various clients imply various service expectations (Ryan, 2006). For example in a university environment, the client groups can be classified into wide portions: undergraduate level and postgraduate level learners; research level learners; teaching personnel and non-teaching staff. Nevertheless, it is feasible to further subdivide any of the above segments. For example, undergraduate level could be further subdivided based on: discipline (e.g. business studies, education etc); methodology (part-time and full-time); demographic feature (native and foreign students; fresh and mature entrants; women and men learners; special students; etc). In a public library environment, the client groups can be divided into: infant; young child; teenage; young adult; adult; aged citizen; physically impaired; parent; business and other members of the community; etc. A unique collection would in addition be capable of identifying various client