Synopsis   * Knowledge and skills assessment used to implement and justify the training program proposed (Sleezer & Russ, 2014);   * Key learning objectives;   * Instructional plan;   * Materials used for training;   * Adult learning principles;   * Methods and techniques implemented for training;   * Training evaluations – Kirkpatrick’s Model of Evaluation (1979);   * Other relevant training components;   * Conclusion. Knowledge and skills assessment implemented for Qantas Qantas Airways Ltd.   * Statement of the Problem: Qantas Airways Ltd. as an airline needs to prioritise communication and teamwork of all staff within the organisation to ensure that the safety of all stakeholders are to their utmost standard. The main priority of this airline are their customers and service from all patrons. To ensure this is occurring, all aspects of communication and teamwork must be their utmost importance. The importance of unity within a company like Qantas can be shown through sales and performance.   * Situation Analysis:   * Goals:   * Approach:   * Preliminary Findings:   Two major approaches to learning are… Pedagogy   * Teacher-centered;   * Learner depends entirely on the teacher;   * Learner begins the process with little to no experience (Hägg and Kurczewska, 2018). Andragogy   * Student-centered;   * Learner usually demonstrates relevant experience;   * Promotes learner’s individuality;   * More suitable for adult learning (Mukhalalati and Taylor, 2019). Generally speaking, there are two major principles that have shaped learning throughout a person’s life. First of all, there is pedagogy, which is used in the majority of cases. This principle is teacher-oriented, meaning that the learner depends entirely on the teacher. It concerns the subjects, materials, and other relevant aspects of the learning process. Pedagogy usually implies that the learner begins the process with little to no experience. Therefore, he or she is expected to rely on the teacher, whose role is to provide guidance in the new area. On the other hand, andragogy puts the learner in the center of the process. This approach requires some relevant life experience and promotes learner’s individuality, which is why it is the primary method of adult education. Heutagogy is the third approach to learning Heutagogy   * Self-determined learning;   * Promotes learner’s autonomy;   * Adult-oriented approach;   * Suitable for life-long learning;   * Teacher = coach. Nevertheless, it is possible to say that pedagogy and andragogy form a false dichotomy. In other words, there is another principle that can be used in learning. This approach is called heutagogy, and, in a way, its principles derive from andragogy. Heutagogy is also called self-determined learning, as, in this scenario, the learner demonstrates complete autonomy in terms of choosing what, when, and how to study. Heutagogy is an adult-oriented approach, as it focuses on making learning efficient and enjoyable outside of educational establishments. Accordingly, heutagogy promotes life-long learning in a variety of settings. Naturally, in this case, the role of the teacher is different, as well, and seems similar to coaching. Overall, this is a developing concept, which is currently