Introduction Globalization is the key driver of contemporary businesses indicating the globalization of products as well as globalization of markets and which has turned today’s business world more complex than any other era of civilization. It has generated a fundamental shift in the world economy and the days of national economies having self-contained entities isolated from the other world has departed. Now businesses gets the global nature and globalization makes business operations multifaceted and leads to perfect competition, making the world a global village; and business of one region has become connected with business of other region. Thus, various multinational ventures came out in last century and the concept of multinational corporations got priority (Hill 4). However, the policies of the same organization are different for different countries. The purpose of this report is to research such a multinational’s policies from different aspects and to assess whether the policies have changed or not. Methodology The whole research will be based on secondary data available from the books, reports, and internet. Some information will be collected through telephone or interviews of related employees of the organization. Secondary data means the already published data. The company website and the annual report will be used as a secondary data source. Description Background of the company British Telecom is a multinational company operating in almost 170 countries providing communication services for its customers. Its business is covering from the large multinationals and public organizations towards the small business entities and the individual customers. BT is the pioneer in the age of information in advance technological field and digitalization. It is mainly a global technology player along with having concern about the world around it. It is triggering not only the concept of virtual markets, e-commerce, broadband, and mobility but also continuing innovations and changes in these fields. However, the start was in late seventies as a subsidiary and helping hand of the post office service. In 1981, the company became public corporation and got its own right as a distinct entity from the post office (British Telecom 1). After the privatization regulations had taken in UK in 1984, the company had made private and renamed as BT. After that it was coming with various joint ventures and thus became able to innovate and develop its own equipment. In the mean time, BT got the chance to expand globally and within a few years, it establishes itself as a leaner, responsible, and highly competitive organization worldwide. There were some dramatic changes in BT in the early nineties, which change the framework, customer focus and increase the capability to chase many challenges. In 2000, BT got the structure of public limited company and Holdings limited British Telecom. These changes give the present figure of BT of four separate business entities such as BT retail, BT wholesale, BT global services, and open-reach, which have the facilities of a strong central R&D and innovation department. All these business are separate from each other and have different customer target and market. The main activities of BT are networked IT serv