Firms operate under distinct and procedural aspects identifying their operations, efficacy, integrity, as well as the overall credibility in business operations. This paper has discussed the operation of Safaricom Limited. It defines its strategic management processes and the internal operations as retrieved from video and other reliable sources of this firm. Safaricom operates within the communication industry providing payable networks throughout the host country. Prior to comprehensive observation, various core operations of this firm have been identified as supplying, distributing, client management and business models. Safaricom handles customers through ensuring that its operation and business strategies run intact in a mutual mission targeting. The Company Safaricom website is accessible through www.safaricom.co.ke where most organizational information is available ( Safaricom 1997). It has been defined as a leading communication firm offering networks to people in Kenya. The organization has been leading such other firms as Airtel, Orang,e and Yu among other through gathering the largest number of customers in the country. It was operating on a profit of over $390 million during the 2014 financial year. The operations are the most competitive especially in respect to the development of a responsive support system taking care of the customers. The communication industry in which Safaricom limited is conducting its business has the four firms named previously as Orange Kenya, Airtel Kenya, Equitel and Yu. The advantage of Safaricom against these companies is customer loyalty directed and maintained through high rates of communication when contacting the clients of their competitors. In fact, Safaricom has sought to eliminate or own other upcoming direct competitors strategically. For instance, it has bought the largest share of an upcoming competitor referred to as Yu Mobile. Key Elements of Business Strategy Safaricom has developed a strategic approach that attracts and retains clients. The company developed cards to subscribe networks which bound clients from changing their contact identity as the competitors demand. It has approached the communication services through delivering devices for messaging, internet connection and voice calls. In a bid to ensure that services are rendered properly through the channels set, Safaricom has a customer care system to sought issues and collect suggestion ( Deliberate Loopholes 2011). The sales department for the networks uses cards with codes to top-up airtime of prepaid services. On the other hand, the sale of computers and mobile devices has been distributed through their shops and agents. Operations The firms conduct sales, product distribution, network setup, and monitoring system. As a firm, Safaricom is expected to proceed in the market for a long period. The needs for communication are continuous throughout human life implying that the business model is continuous. Product process matrix life cycle stages Process Flow Safaricom products are sold through a process whereby the major retailers continuously receive the products through the wholesalers also referred to as the distributors. Distributors buy the products from Safaricom sales department at lower prices in order to ensure that the selling tak