Introduction Sharjah Electricity & Water Authority, often referred to as SEWA, is a government authority that is responsible for the provision of water and electricity in the Emirate of Sharjah. Founded in 1995, this authority has been keen on improving processes through emerging technologies to ensure that it can meet its mandate (Colombo 52). It has embraced clean energy as one of the ways of helping the country to combat environmental pollution and climate change. The management of this authority has been keen on embracing international best practices to help it lower costs of operation while at the same time improving efficiency and productivity. According to Hill et al., a firm that is keen on inculcating the culture of creativity and innovativeness must nature an environment where different stakeholders can communicate and share ideas with ease (49). Customers should be able to provide regular feedback about the products they receive and issues they would want to be considered. Employees should have an environment where they can consult among themselves and develop unique solutions to different challenges they face when trying to offer the best quality to customers. At SEWA, the management has remained committed to creating such an enabling environment to help improve its product delivery. However, a recent study revealed that document archiving at this company still relies on the traditional paper files, which consumes a lot of space and reduce efficiency in products and service delivery. This paper seeks to determine how this company can overcome this problem. Identification of the Process to Be Improved The role that SEWA plays in the Emirate of Sharjah is critical, and its efficiency should not be compromised. The government has invested a significant amount of money into this entity to ensure that residents of the emirate have regular access to clean water, electricity, and natural gas. However, employees of this company have identified issues that limit the capacity of the firm to register impressive performance. According to Peppard and Ward, one of the best tools for identifying a source of the problem and proposing the best solution is brainstorming (53). According to Kumar, this strategy enables different members of the organization to propose issues they consider to be affecting a firm the most, and propose solutions that they believe are the best (77). Through brainstorming sessions, every member of the organization is offered the opportunity to make contributions that would help enhance the performance of the firm. The inclusivity of this strategy has made it popular because it ensures that no one is ignored when addressing issues within an organization irrespective of one’s position within the firm. Xerox’s problem-solving model is one of the effective tools often used in brainstorming sessions. It identifies six steps that should be taken by the management of any organization when trying to address this problem. The model can be effective in enabling SEWA to address the challenge of the traditional document archiving that is consuming a lot of space and is proven to be ineffective when dealing with emergencies. The first step when using this model is to identify and select the problem. As Lasserre explains, it is impo