Intercontinental Hotel Management Intercontinental Hotels and Resorts The Intercontinental Hotels and Resorts (IHR) value customer service more than anything, as such the hotels and resorts management within this industry ensures that housekeeping, hotel maintenance, and parking services offer the best reward for customer’s money. In the competitive hospitality industry, the management of the Intercontinental Hotels and Resorts is increasingly becoming more aware of the benefits of making customer satisfaction a priority. Concerns that have always characterized the hospitality industry such as issues to do with smelly rooms, parking problems, and poor customer reception are all factors that continue to challenge the hospitality industry in general ( Intercontinental Hotels & Resorts 2014). As such, the management of the intercontinental Hotels and Resorts is aware of the magnitude of these concerns into their business. Even though the IHR experienced these problems, a lot is underway to ensure that such cases do not impede the operations within this industry. Concerns that challenged the intercontinental hotels and resort management Concerns such as unmaintained smelly rooms and parking problems, are commonplace challenges for the hospitality industry in general. The Intercontinental Hotels and Resorts particularly found it hard maintaining an odor free environment because not much attention was given to sanitation and perhaps the detergent used to clean the rooms was not effective enough to produce the desired effect ( Intercontinental Hotels and Resorts: Annual Report and Form 20-F 2013, p. 18). Moreover, loud noise within the vicinity of the hotels and resorts was particularly due to some parts of the hotel premises under constructions. Notably, when the maintenance practices were underway, guests really had a difficult time enjoying their stay at the hotels. Other concerns were due to the adjacent noises given that different premises surrounding the hotels deal in other less tranquil chores that may interfere with the hospitality operations. Apart from that, the parking situation had been a farce in the past, and many guests reported different claims ranging from the condition of the parking lawn to vandalism by the car park predators. Many guests reported serious cases of missing car parts because there was no operational car park camera surveillance. As such, many park predators easily found their way to commit these acts without the fear of being noticed, thereby making several customers to own up. Finally, the front desk inefficiency became a big problem to contend with, thus slowing down the operations of customer service ( Intercontinental Hotels and Resorts: Annual Report and Form 20-F 2013, p. 46). This phenomenon particularly reflected awkwardly on the hotel management as rooms virtually became unworthy of long stay. Most guests opted to check-in for only a few hours, thus minimizing the capacities of customers’ inputs. Management Examples Solving Packing problems Profit maximization and customer satisfaction are the main targets of any professional in business. The hotel industry is not left not behind in this initiative. Issues of proper housekeeping, efficient parking, and