Introduction Aim This report aims to research, investigate, implement and promote an IT system in a small business center. In this particular report, we will be looking into a medical simulation business center in Chelsea and Westminster NHS Trust located in central London (Chelsea and Westminster NHS Trust 2008, Centre for Clinical Practice) and attempting to implement an improved IT system within this business center. The Simulation center in Chelsea and Westminster NHS Trust trains doctors and nurses in a safe environment through the process of simulation (Chelsea and Westminster NHS Trust 2008, Simulation). The Chief Medical Officer, Sir Liam Donaldson (2009, pp.49 – 55) in his 2009 annual health report stated the importance of establishing more medical simulation centers in the United Kingdom as they provide better and safer training to doctors and nurses of various grades. That report resulted in large funds being released by the London Deanery for the establishment of 13 simulation centers in London. The development of these 13 simulation centers will pose a serious threat to the business profits of the simulation center in Chelsea and Westminster as now the target customers (doctors and nurses) will be divided between more simulation centers. Such a competitive environment demands change in the IT system to provide better customer service. This report will investigate possible methods to improve the quality of IT systems in the simulation center in Chelsea and Westminster to give it an edge over its competitors. Objective Since the target customers are doctors and nurses we must provide a system that enables easy flow of information from the front end (clients) to the back end (servers). Currently, if a client has to register for a simulation course in Chelsea and Westminster he needs to download a PDF format of the registration form and post it to the center. Once the form is received in the center, the clerical officer does the data entry in a local Microsoft Access Database. The above process of flow of information from the front end to the back end is cumbersome and time-consuming. We shall be researching and implementing a better IT system to enable an easier flow of information between the front and back end users. We also factor in the necessary suppliers, budgeting and promotional strategy for the implemented new IT system. Research Methodology We will conduct thorough research on various available options within cost and time constraints for improvement of the IT system for the front end user as well as a back end user. This will be discussed more in detail in Section 2: IT Systems Options and System Design. Business Scenario A developed IT system between the client and server will provide a better platform to attract potential customers to the simulation center resulting in improved business. Its also important that the project of IT systems have pre-defined outcomes with quality criteria, circle fenced finance, resources and period for the completion of the project. IT System Options and System Designs Research The research of various options available for improving the IT system can be broadly classified into front-end and back-end applications. Front end application : The Front end application will be improved in web hosting service enabling an online form