Introduction The Hampton-Newport Community Services Board (HNNCSB) offers a broad range of mental well-being and drug abuse services and care for people with mental and developmental disorders (Hampton-Newport News Community Services Board, 2013). These services are available to people of all ages in Hampton and Newport News. The agency’s vision is to create a community in which individuals can find their own purpose and be self-determining (Hampton-Newport News Community Services Board, 2013). The HNNCSB’s mission is to offer an inclusive range of services and supports by encouraging avoidance, recovery, and independence for people impacted by mental disorder, drug use, and intellectual and developmental disabilities, and encouraging health of societies it serves (Hampton-Newport News Community Services Board, 2013). In order to achieve these goals, the agency has adopted critical core values, which include collaboration, continuous improvement, cultural competency, development, dignity and respect, professionalism, quality, and stewardship and accountability. The agency believes that these core values have enabled it to offer effective services. Services provided by the agency and any associated costs The agency offers a number of services to its clients. These services are mainly case management and supports. Case management involves the provision of services to people with serious mental disabilities to allow them to live productively in society. The agency has divided its services into several different areas in order to provide critical care by monitoring individual’s specific needs and engaging the required agency in the provision of care. The agency has case managers, who are mainly “mental health therapists, nurses, or social workers” (Hampton-Newport News Community Services Board, 2013). Case managers work with clients or their families in order to develop personalized plans, which are based on strengthens and preferences of clients in order to manage their disabilities effectively. Case management for adults Intellectual development disability services (IDDS) is a case management service for adults with mental problems and developmental challenges (Hampton-Newport News Community Services Board, 2013). The agency offers services to allow such adults to live independently. Case managers work with the client and the family of the client to develop interventions for specific needs. Case managers also ensure that clients get other services, arrange for these services and transportation. They also support clients from hospitals and home care facilities to start new life in society, as well as counseling and psychosocial support to overcome normal challenges in life. There is also IDDS for day services. This service allows adults with mental retardation to be independent and find meaning in life. These services involve support, training, and other initiatives, which can facilitate improved life at homes, workplaces, and in societies. The final service for adults is IDDS, which entails diagnosis, evaluation, and psychological assessment. The agency conducts a thorough evaluation of all individuals who require its services with the aim of determining the most effective services for such persons. Evaluations involve psychological assessment in situations where clients require them. The agency works together with certifie