ShantanuT01/DACTYL-Pretraining huggingface dataset:
Introduction Our daily interactions with Customer Service Representatives (CSR’s) influence our lives. CSR’s are essential to each business. It’s crucial to ensure that CSR’s personnel possess exceptional dispositions required to uphold the caring attitude. Furthermore, such dispositions enable effective decision making. Indeed, CSR’s should show attentiveness and concern while assisting clients (Lawson, 2002). Most importantly, CSR’s personnel must assure their clients that they possess the competence and responsibility required to resolve customers’ predicaments. Indicatively, CSR’s personnel require appropriate training to gain the skills required for active customer care services provision. This paper discusses a training program together with activities designed to deliver relevant skills to the CSR’s personnel. A training program for CSR’s personnel is an ongoing process conducted yearly. The training is applicable in a two-day workshop. It has four learning goals that focus on communication, public relations, personal and interpersonal skills. These training areas are crucial for effective helping tasks (Lawson, 2002). Notably, the training program should highlight these goals. It should include simulating scenarios that CSR personnel encounter in their everyday lives through role-plays. The program targets twenty of CSR’s personnel. They are targeted because training a few people increases the effectiveness of the initiative. Furthermore, the financial allocation made by the firm for this project can support the training of twenty customer care personnel. The seminar is aimed at re-emphasizing the duties of the CSR team and the value placed on them. Indicatively, their conduct and performance give an impression on the culture of the firm (Blanchard &Thacker, 2010). Therefore, the firm places a high value on the growth and individual development of the team. Trainees have the opportunity to interact with experts during the seminar. Evidently, trainees will easily comprehend the dynamism of customer service. A summary of the workshop instructional strategy is provided in table 1. The strategy encompasses different aspects of the seminar, including training content, objectives, learning goals, and learning points. Furthermore, the strategy presents applicable training methods, instructional media, and desirable workshop room set up (Blanchard &Thacker, 2010). Training Program and Instructional Strategy for Customer Service Representatives (CSR’s)
While arguing about the effects of sports and athletics on the academic achievements of students, the outcome is usually against the sports and athletic interests of students. It is believed that students who are more inclined towards sports and athletics seldom perform better in their academic pursuits. I strongly oppose this argument. In my opinion, students who participate in sports and athletics are better than those who don’t. But there are certain limitations that sports and athletics enthusiasts should adhere to. It is a well-known fact that in order to survive in today’s world of technology and competition, studying is a must. At the same time, there are certain benefits of being a sportsman or an athlete. First of all, sportsmen and athletes have better health (and as such, they live longer) that can be counted as a plus point for the nation because that way, the nations can invest more in human assets. Secondly, apart from the skills of any particular sport or activity, sports and athletics also inculcate special qualities in the performers like the ability to lead, to take and follow orders, to work as a team, to perform in a systematic manner, and to mingle with people and the society. Thirdly, a sportsman or an athlete will learn such habits that might be helpful to him/her in his/her future life. Habits such as moral conduct, determination, competitiveness, belief in one’s self, feeling of pride, and motivation are bound to be found more among sportsmen and athletes than the regular students. It is noteworthy that such qualities can be developed or acquired more easily during adolescence. Moreover, such qualities will instigate a student to perform better in academics as well. But in spite of the entire aforementioned plus points, the fact remains that academic performance is also equally important. Sports and athletics should not be mixed up. I will try to provide an option to this in the ensuing paragraphs. I believe that being a sportsman or an athlete can affect academic performance only if the time allocated to the sports or athletics coincides with that of the school. But if a student doesn’t interfere with the school timings and indulges in the sport of athletics after the school hours, there isn’t any chance of his/her academic performance being hampered in any way. The after-school recreational activities should be divided into two parts, good ones, and bad ones. Sports and athletics come in the good ones whereas the bad ones include viewing television programs, indulging in bad habits such as smoking and drinking, attending parties, playing online games, etc. The bad recreational activities undoubtedly have a bad impact on academic performance but keeping in mind the benefits discussed earlier in this paper the good ones help in developing the p
Executive Summary This paper relates to the examination of research findings on Ped’s Kafe’s application of communication theories. The report found out that there are opportunities for Ped’s Kafe to increase its customer base by using social media as an avenue for communication with its clients. The recommendations offered to Ped’s Kafe based on the information integration theory and the uncertainty reduction theory is to determine the appropriate level of involvement in social media either as a predictive practitioner, a creative experimenter or as a social media champion. These options have an increasing commitment to social media participation Introduction Framework for the Report The need to integrate day-to-day experiences into learning is becoming more important with the rapid changes affecting the world of information. More and more, people find it impossible to take time to reflect on the information they get simply because of the rate at which research reports reach end users. The internet is working to remove all barriers of information exchange. 1 It is possible to deliver a book to all parts of the world in a matter of seconds. The basis of this report is to provide the opportunity to give a greater amount of reflection on the issues uncovered in a previous research on the application of communication theories. The research focused on the theories of communication and sought to uncover the application of these theories at Ped’s Kafe in Australia. The cafe is a not a large establishment. Is has a small number of staff members. The application of the theories focused on the interaction among the staff, and the interaction between the staff and the café’s clients. It is the objective of this report to investigate the findings of the report further to derive both academic and practical conclusions. This report will also use external sources to illustrate any assertions, and to confirm any of the conclusions it develops. Context Analysis The report that this work evaluates focused on communication theories and their use in the workplace. The report looked at various theories relating to communication, which fell within the broader framework of the research question. While more than seventy theories relating to communication appeared in the course of research, only a handful of the theories were relevant and significant enough for inclusion in the final report. The theories included the information theory, the attribution theory, groupthink theory, information integration theory, and the uncertainty reduction theory. 2 These theories formed a consistent body of theories for use in the evaluation of the communication processes at Ped’s Kafe. This report will focus more on how to actualize the potential benefits that accrue from the insights gleaned from the theories. Studying theories apart from real life application at best makes the process an academic venture. Industry requires people who have both the theoretical understanding of their profession, but also the skill to translate it to practical applications. Ped’s Kafe will once more provide the basis
Importance of the Issue Unemployment is among the most complex issues in the modern world and one that is easily recognized as a problem by the general public and scholars alike (Algan & Aleksynska, 2012). Toronto is no exception. While the overall unemployment rate in the city displays a more or less downward trend, the current situation still has several characteristic features that raise concerns. Two of the most prominent are an insufficient level of employment opportunities for young workers and unfair working conditions for members of the older population, individuals with poor English skills, and those without legal resident status (Toronto Foundation, 2016). Both factors contribute to the decrease of Toronto’s overall efficiency and, more importantly, contribute to the gap between the rich and poor populations. By extension, this effect indirectly contributes to the decline of public health and puts an additional burden on the financial side of operations. The following paper aims to analyze the issue of inadequate employment in Toronto and provide a set of recommendations to improve the situation. The analysis takes the form of secondary research and uses available scholarly literature to collect relevant statistics, gain a broader perspective by approaching the issue from several angles, and seek appropriate solutions drawing on the experience of other countries, such as public initiatives and partnerships, alterations of employment policies, and educational interventions (England, Gornick, & Shafer, 2012; Mourshed, Patel, & Suder, 2014). Data Analysis On average, the situation in Toronto displays signs of relatively steady improvement. For instance, the overall annual employment in 2015 was higher by 2.7%, a steeper climb than the previous year’s 1.5%. Median hourly wages were also higher in 2015 by almost 4%. Finally, dividing employment into part-time and full-time segments demonstrates a visible improvement in the former, which can be attributed to the initiatives of several companies such as PanAm (Toronto Foundation, 2016). However, breaking down the data reveals several troubling trends. First, the employment rate is visibly lower for the younger workforce, declining six percent from the previous 21%. About 10% of the young population is unemployed and does not participate in training or educational activities that could help in improving their chances to find a job. Further breaking down of the statistics offers additional insights into the reasons behind the situation. The Not in Education, Employment, or Training (NEET) category contains significant portions of individuals living in poverty, in conflict with the law, racialized and aboriginal youth, and individuals with special needs (Toronto Foundation, 2016). Another important metric is the relation between education and employment. Specifically, individuals with no post-secondary education display the highest rate of unemployment, oscillating between 13 and 15 percent for the last six years. Conversely, employees with university degrees have better chances of em
Introduction Modernism is considered as a socially oriented type of artistic movement that is better revealed through manifestation of the industrialized era of the twentieth century. Modernism also deviates from the excessiveness of the Victorian style and resorts to propaganda of social and cultural reconstruction. It is generally acknowledged and formally founded in Europe with the emergence of the Bauhaus school in Germany that gave rise to the creative work of such famous modernists as Walter, Miles van de Rohe, and le Corbuser. Finally, it is worth mentioning that Frank Lloyd Wright, the American modernist, was highly inspired by overt living spaces of Japanese dwellings and had an enormous impact on the next generation of architects, which inherited his desire to play with spaces. Modernism and industrialization in Europe The term modernism has always been considered as the most disputable and the most confusing one in various spheres of art. Hence, modernism in architecture is aimed at describing an artistic approach of functional and rational analyses, which is found in the Bauhaus projects of Germany (Hollub 2003:277). This term is often defined as an intermediary between the traditionalism, the predecessor of this style, and post-modernism succeeding it. Either in music or in painting, modernism is usually defined as deviation from social reality. Modernism rejects classical forms thus referring to the fragmentary world where all forms and sounds are subjected to experimentation. This style also emerges as an outcome of the social and economical situation in the world between the two Wars. Generally speaking, the term modern denotes and identifies things that can refer to nothing but original. Arising from this, it is reasonable to assume that modernity is a more common phenomenon which can be applied to any displays of modern tendencies (Pile 2005:273). The following term had already existed in the classical and medieval era serving to distinguish the new from the old (Hollub 2003:278). Modernity, therefore, is a complex combination of science, morality, and creativity irrespective of time spans. Comparing these two terms – modernism and modernity – it should be stressed that modernism is an aesthetic display of modernity, it one angle that determines the art as a integrity of the views. Hence, modernism mostly relates to the artistic movements within certain spheres of art, like music, dance, painting, and architecture (Hollub 2003:280). The advent of modernity, or the division of human activities according to the modern waves invading different spheres of life can be perceived as the process of modernization, which is a kind of stage and brunch development of the m
The problem of searching for the meaning of life has always been the central topic for the vast majority of people. During a definite period of our life we all start to question ourselves why we were born, what is the purpose of our lives, and how we should proceed in certain situations. All of this combined, if answered correctly, would bring the inner peace to an individual and the feel of happiness. As it has already been proved, the material stuff is not as important as it is credited due to the fact that the sincere feelings, ironically, have fallen in price among all the society layers. Nonetheless, some people fail to find happiness or peace of mind and fall into the state of meaninglessness. This essentially means that an individual missed out on an important part of his or her life, and something fundamental has happened that changed the perception of the world and the emotional edge. A nice example of such an existential crisis would be the situation that Mr. Morrie got caught up in when he found out that he is terminally ill. There is always room for the change, and all the people have to do is seek the answers somewhere deep inside themselves and not others. Speaking of the meaninglessness, the key element of this experience is the inner emptiness, a void within an individual. Frankl states that the people who are believed to encounter the meaninglessness lack the awareness of a meaning worth living for. They are trapped in the circumstances which Frankl has called the existential vacuum (Frankl 130). One of the vivid examples provided by Frankl is a death camp, and the exposition is pretty clear: if one day you get there – what are you going to live for? An oppressive atmosphere and the hopelessness of the situation will easily break the human psyche and house inside one’s brain the unceasing idea of the fact that there is no need to live any longer. A similar state catches up when one’s parent or a loved one dies. It always happens unexpectedly, even when you think you’re ready. You cannot make up for anything the existential void caused by the loss. There is a very high possibility that sometime after their death, one still will not be fully aware that they are not alive anymore (Grey 1). One feels like there is no need to live anymore if his or her parents are gone. This situation is vaguely reminiscent of the death camp, but the principles underlying the two cases are very similar. Existential loss of meaning is often connected to the logotherapy. Logotherapy is very beneficial in dealing with an individual with a terminal illness because this kind of person habitually feels that the existence is worthless. It is asserted that each individual’s life has an exceptional meaning even when the person is opposed to the hopeless circumstances over which he or she superficially has either diminutive or completely absent control (Camus and Gilbert 117). The role of the logotherapist is to assist the person in realizing that exceptional meaning inside himself or herself. The logotherapist does not offer the mean
Introduction Marketers tend to divide a market into segments to reach the chosen consumer group (Belch & Belch, 2012). Different consumer groups have dissimilar identifications, demographics, buying patterns, and attitudes. The marketers have to consider these particularities while choosing suitable marketing vehicles to introduce a proper marketing campaign. In the case of this essay, senior citizens were selected as a consumer group for evaluation. The primary goal of this assignment is to define the senior citizens, describe their fundamental features, demographics, psychographics, values, attitudes, beliefs, and buying patterns. Moreover, the identification of particular brands is mentioned. Furthermore, the interview with the senior citizen was conducted to identify the real values of the group and determine whether the research findings are consistent with the responses acquired during the interview. Lastly, the strategic applications are evaluated, and conclusions are drawn. Definition of Senior Citizens Group Firstly, the Senior Citizens have to be defined, as it is necessary to understand the primary features of the representatives of this consumer group. The senior citizens of any country can be identified as people at the age of 65 and older (Verma & Gupta, 2014). The definition is rather simple since other features vary depending on the country. Nonetheless, restricting the population by age helps determine the right social group. Another characteristic is the fact the people within this age range are retired and have a lot of free time for different activities, as their day does not follow a particular schedule. Nonetheless, other significant features will be discussed in the next paragraphs. Demographics, Psychographics, Values, Attitudes, and Beliefs As for the demographics, senior citizen group is necessary to discover, as it takes a significant percentage of the population, and it is expected to increase by 104.3 % (Verma & Gupta, 2014). As for the lifestyle, it is apparent that nowadays senior citizens have similarities with the younger generation. It is apparent that this consumer group has sufficient sources of income and have a tendency to spend leisure by reading media and browse the Internet (Meiners & Seeberger, 2010). It could be said that their attitudes, values, and beliefs and attitudes evolved. It changed the view of the senior citizen’s psychographics. Nonetheless, usage of smartphones to deliver a message to the senior citizens might not be effective (Taylor, 2013). However, the fast development of technology will make the sen
In the novel The Namesake Jhumpa Lahiri describes several cultural practices of Indian people. One of them is the so-called mourner’s diet or fasting which is aimed at showing the grief of the entire family at the loss of the father. Yet, at the same time, this ritual is supposed to signify that the Gangulis remain loyal to their cultural heritage. Certainly, this Indian tradition of mourning has its American counterpart, but they are different in many ways. This paper will discuss the similarities and distinctions between them and explain their meaning. As the author points out, Indian people have to refrain from eating fish and meat during the first ten days after the death of a relative (Lahiri 2004, p. 180). Their diet must include only vegetables, rice, and dal (Lahiri 2004, p. 180). Moreover, one should take into account that Gogol and Sonya are not allowed to talk during these meals or even turn on television. Furthermore, the family members must shave or cut their hair during this period (Lahiri 2004, p. 180). Overall, this practice must demonstrate that the person is able to reject bodily and worldly desires and focus on the spiritual aspects of existence. Such cultural practice is of great importance to Indian immigrants who do not want to forget their customs and traditions. Certainly, mourning rituals are also practiced in the Western world, including the United States. In America they may vary depending upon the religious and ethnic backgrounds of a person. Very often, people wear black clothes which symbolize bereavement. It is possible to draw parallels between the two traditions. For example, both Indian and American people usually wear special type of clothes on such occasions. Moreover, both Western and Indian cultures do not accept various forms of entertainment during the time of mourning. Yet, there are several important distinctions between them. Indian tradition places emphasis on ritual and emotional aspects of mourning, whereas American or Western tradition focuses mostly on the emotional side of the bereavement. In other words, it is compulsory of American people to fast or completely avoid conversations. So in American culture, bereavement is a more private experience. This is probably the main difference between these traditions. Overall, this practice of mourning plays an important role for the Gangulis. On the one hand, it demonstrates that the members of this family suffer the loss of their farther. Yet, this ritual is significant for retaining the identity of this family. It means that they have not completely forgotten their cultural roots. This is one of the reasons why Gogol’s mother scolded him eating a hamburger during the mourning over their grandparents (Lahiri 2004, p. 180). For her such violation of fasting rules is not acceptable since it can eventually result in complete
“Corporate intelligence is not corporate espionage because 95 percent of the information a company needs to make strategic decisions is available and accessible to the public.” I agree on some points. Information about competitors can be found in annual reports, sales brochures, journals, and various sales exhibitions and trade shows. We simply call this business or corporate intelligence. Those who conduct espionage belong to corporations run by the former CIA, FBI, or military intelligence services (Pennington, 2002). The statement above makes a distinction between “intelligence” and “espionage” (Pennington, 2002, p. 38). These two terms are originally from military parlance. Intelligence gathering and espionage are both information gathering, but business intelligence is legitimate when it does not include illegal acts. Espionage refers to “spying” and activities include collecting information by entering one’s domicile, accessing a company’s intranet, or collecting trade secrets through hacking company websites. In military parlance, it refers to clandestine activities, while in business it is about covert activities to acquire information illegally. Corporate intelligence is legitimate information gathering to enhance the company’s strategic advantage, which is a feature of healthy competition. The information age has put a lot of significance to information about consumer behavior and competitors. More information means greater strategic advantage. Firms conduct corporate intelligence, and that is normal. Those desperate to possess other firms’ product designs and trade secrets bribe or hire “spies” to get the information they needed.