Introduction Hospitality industry is a very competitive industry. However, some successful firms have ventured and succeeded in this industry such as McDonalds. These companies have succeeded because of offering high quality service. Whereas production companies compete on manufacturing high quality products, hospitality firms contend on the quality of services offered by the staffs (Boella & Goss-Turner, 2005). Employees in hospitality industry play a significant part in ensuring that they provide high quality services in order to satisfy customers, irrespective of the nature of the hospitality facility. Therefore, employees who work in a motel or a multi-million dollar resort facility should ensure to provide high quality services to guarantee customers’ satisfaction (Borkowski, 2009). Motivated employees have low turnover and high job satisfaction. Job satisfaction is important, as employees tend to devote all their efforts and time in offering high quality services to their customers, which result to satisfied clients who respond through repeat business and referrals. The human resource department plays a great role in motivating employees to promote job satisfaction and increase quality of service delivery (McClelland, 1987). Various factors influence human behavior. Some are psychological, while others are managerial principles. Motivational theories are instrumental in arousing employees’ performances and especially in the hospitality industry, where the employees play a pivotal role in determining the success or failure of the business entity. This is because customers are always in close contact with the employees and the services they receive from those serving them determines whether they will use the facility services or refer prospective customers in future (Buttle, 2004). A fast food restaurant is very a complex entity to run and manage. Restaurant managers should therefore, make sure that they are cautious on how they run the restaurants to enhance profit realization, as well as ensure sustainability. It is important for the management to make sure that employees are consistent in offering high quality services to avoid disappointing royal customers or potential customers. It is not a surprise for a highly successful restaurant to collapse within a short time span, if not well managed. Although good financial management is important in a restaurant industry, efficient human resource management is imperative for the success and sustainability in hospitality industry (Griffin, 2008; Moynihan & Pandey, 2007). Effective leadership plays an important part for the success of hospitality industry. Most effective managers in hospitality industry are aware that the success of the facility is mainly dependent on their ability in successfully handling the human resource (Gummesson, 2002). Therefore, managers should be well knowledgeable on the various strategies that are effective in managing human resource. In addition, hotel managers who are not skilled in human resource management should hire competent human resource staffs to assists them in managing the employees, as well as introducing appropriate incentives for motivating employees accordingly. Introducing appropriate incentives in the work