Importance of IT systems and operations while dealing with customers Leading Internet services providers are aware of the fact that company’s IT systems should control all business operations and information input and output procedures to avoid downfalls and recessions. Efficient work of data center makes the process of merger and acquisition much easier and more beneficial. In addition, the main success of running information within data center consists in the effectiveness of virtualization, logistics, and documentation. In this respect, great consistency and strong data infrastructure can significantly simplify the process of cooperating with customers. Operational excellence is of primary importance for the leading Internet providers in Saudi Arabia. Company’s philosophy and strategies are narrowed to introducing innovative technologies enabling effective communication between clients and Internet providers. It should also be stressed that a personal approach is also taken into consideration while dealing with mergers and acquisitions. Oger Telecom is the brightest example in these terms because this Internet provider delivers communities with unlimited technological possibilities. Such option is possible only due to a well-run data center activity. More importantly, the company implements the concept of full transparency of operations and is more attached to a scientific way of thinking. In this respect, a technological introduction as well as technical support is put aside from ethical considerations and therefore, people are more concerned with opportunities the company can provide to their clientele. In general, the introduction and development of modern technologies presents more perspectives and wider opportunities for improvement of customer-provider relationships and enhances operational excellence within the organization. Most of Saudi Arabia companies realize the importance of integrating transparent systems for better control and regulation of the main stages of merger and acquisition. Considering the Concept of ‘Tribal Knowledge’ Within the Context of Merger and Acquisition In order to understand the scope of a merger and acquisition process, one should look inside the basic procedures and their components. Beside careful documentation and recording, people should also pay close attention to what exactly a certain process entails. In this respect, Andi Mann believes that the main problem of effective merger activities is closely associated with the so-called “tribal knowledge”, namely, information that is held apart from company’s data centers. In other words, the experience and knowledge that is possessed by employees is not always documented and can even be lost when a particular personal leaves an organization. Certainly, the phenomenon of tribal experience requires IT groups not only to have correspondent experiences, but also realize what system and software carries out certain processes. The problem of rendering information to new employees is really serious because certain situations and experiences will never be conceived by those anymore. Due to the fact that leading Saudi Arabia Internet providers are often concerned w