Introduction Accor Company Change Management Project Team (ACCMPT) will provide Accor Company with methods that will help sustain customer satisfaction for a long time in Accor Company. ACCMPT has significantly involved in Accor Company different changes implementation. The changes included change to spread the company worldwide, change on methods of recruiting workers of Accor Company, and development of an enticing strategy to attract customers. Accor Company is Europe leader in hospitality industry (Accor, 2011). It is a multinational company handling different customers. This plan identifies benefits that Accor Company will enjoy if it maximize, and sustain customer satisfaction. Research shows that it is not easy to attract customers in hospitality industries. Therefore, retaining them for a long time is beneficial to a business. Customer satisfaction in any hospitality industry depends on the quality of services. At our service (ACCMPT), we have a responsibility of working for the implementation of changes in the culture of Accor Company to help the company realize profits and survive in today’s competitive market. Accor Company has been enjoying our best services concerning the treatment of customers. In achieving our vision, it will help the entire Accor Company fraternity realize the benefits of customer satisfaction. Executive Summary Purpose The purpose of this organizational change plan is to demonstrate the ability of ACCMPT to achieve its’ objectives of introducing change in Accor Company to successful sustain customer satisfaction. The plan also describes the activities that the entire Accor Company stakeholders will have to practice during the process of change. The plan will also accomplish the following:  1. Define the change.  2. Identify the strategy for change.  3. Outline the activities for transforming Accor Company.  4. Explain how the stakeholders are to participate in the change process.  5. Emphasis the need or importance of commitment or sticking to change.  6. Define Accor Company structure that is to help the change process take place, and provide for the morale and motivation of the stakeholders.  7. The plan is to help Accor Company realize the benefits of sustaining customers’ satisfaction.  8. Give a clear and understandable vision to the company workers and the role they would have to play in the change process. Scope This plan is to concentrate on the activities that will help Accor Company to realize the success of the delivery of the change program. The plan will also be a long–term document for Accor Company to use as a proof as long as this change is going to last in the company. The plan document will be updated when the company begins to realize the result of the change. The scope of the plan includes the following:   * A plan to move the company form the old principles to the new change.   * The way Accor workers will get training that will help them work with the integration of new changes.   * Description of the communication structure to be used during the change for effective transition.   * The plan will also give the role to be played by Accor workers during the change process.   * The plan will explain how the workers wil