Comment on the Case at Segal Electric The case that happened at Segal Electric deserves too much attention and examination. Of course, the events cannot be changed, and the losses turn out to be rather considerable for the company. But still, this situation may help to prevent possible troubles in future and improve the organization of work somehow. The situation was the following: Pete, the general manager of Segal Electric, had to visit a quality seminar and entrusted the control the work of the team to Gene Davis. However, in the result, the team faced certain troubles with 5051 fans, and a terrible “mix-up in the plant” took place. The general manager tried to clear up the situation, talk to George Mansfield, and find out who was guilty and what could be done in order not to repeat the same situation in the future. The point is that not only one person tried to solve the problem that happened to the fans and the absence of professional assemblers. There was another person, who decided to be involved into that process, Sharon Morse. It is necessary to admit that George Mansfield has always one and the same thought in his head “if operations were running as they should, the company wouldn’t have to worry about warranty costs because there wouldn’t be any.” (Leonard, 1998) Such confidence has to be proved by some actions or, at least, words, and, in this case, the actions cannot be noticed. First of all, it is always necessary to have a certain number of extra assemblers in order to be ready for some emergencies. When the general manager was absent, some specs were just forgotten, that lead to the already known problems. This is why poor readiness for work is one of the first mistakes, made by all the members of the work team. Another mistake that deserves attention is inability to solve problems, when they appear, and weight all pros and cons at the same time. Gene Davis had to analyze the situation and tried to predict the results, when lots of thrust washers were load up on the shaft. The last but not the least mistake that has to be mentioned is loyal behavior of the workers. In the story, it was mentioned that people at the plant tried to be rather loyal to Sharon. In order to help her somehow and make quotas, the workers could “patch up rejected products and rush them onto the shipping dock.” (Leonard, 1998) Such information is spread among the workers and may even badly influence the further position at this job. However, it is not the main point. George Mansfield, with all his respect and a bit of annoyance to Sharon, tried to clear up the details of the case. And one of the major reasons of that accident still remains the absence of professional assemblers. If I were hired as another management consultant to Segal Electric, the firth thing I would like to do is testing the workers and checking their abilities to cope with emergencies. It is quite possible that the skills of the workers need to be improved, and it is crucially important to find the time and make the necessary improvements. In order to achieve high results, it is necessary to start inside of the company. To my mind, this step should help to avoid the situation, described above. One more idea that comes to my mind is the necessity of strict d