Waiting time is a critical aspect that affects patient satisfaction, especially in the dental sector. For this reason, the aim of this study is to determine patient satisfaction regarding waiting time in a specialized dental center. A literature analysis was carried out to identify key factors affecting patient satisfaction to obtain accurate and relevant results. Among these factors are the organizational aspects of dental centers, as well as the socio-demographic characteristics of the patients. The research was conducted by interviewing staff in a specialized dental center. The impact and implications of this topic and the need for research are described. Introduction The modern pace of life requires quick service, since most people have their own responsibilities and limited time. For this reason, the long wait for service is annoying for people and spoils their impression of any facility in general. This trend is also relevant for healthcare, including dental clinics. For this reason, this study aims to determine the effect of waiting time on patient satisfaction in a specialized dental center. The topic of the correlation between the waiting time for receiving services and patient satisfaction is essential for identifying the main disadvantages of a specialized dental center’s organization of work. In some cases, waiting is inevitable, so understanding the factors that contribute to reducing negative perceptions of patients is also vital, considering satisfaction with services. At the same time, patient satisfaction is a significant factor for both the healthcare center, as well as patients who more accurately and responsibly follow the recommendations of professionals after a positive experience (Ogaji and Mezie-Okoye, 2017). Therefore, the study of the impact of waiting times on patient satisfaction is an essential task for improving the quality of services of specialized dental centers in general. Literature Review The waiting time is one of the significant factors affecting the overall satisfaction with the service provided. Waiting time can be defined as a period that a patient spends in the waiting area after the actual time of appointment and before the start of consultation or procedure. Alrasheedi et al. (2019), in their study, determined that patient dissatisfaction due to a long waiting time has the most noticeable manifestations in the dental services, along with medication dispensation, vital signs measurement, and radiological investigation. Ali (2016) used another approach and determined the factors that most affect the experience of patients in dental clinics, and the waiting time was one of the most important along with the accessibility and physical appearance of centers. Therefore, this factor is the key to dental services in healthcare. At the same time, patient dissatisfaction due to the long waiting time has negative consequences for dental centers and patients. Motloba et al. (2018) note that patients who had negative experiences at the dental clinic are less likely to re-visit or recommend it to other people. This fact affects the reputation and profit of the healthcare institution. At the same time, increased waiting times jeopardize the patient’s perception of informati