Introduction Jeanne Lewis while at Staples, made important career moves. With her good behavior, she remained as a role model and a leader who inspired most of the people who interacted with her. Lewis in her leadership managed to influence the behavior of the employees and made them have a positive attitude and determination to succeed and achieve high standards in their responsibilities. To achieve this she must have employed certain tactics that influenced the employees to change their behavior. Respect Getting hold of the community and enhancing the respect for the individual is one tactic she must have adopted. This is because once an individual feels respected by the management his /her efforts to work consequently improve. These results were revealed in Jean Lewis work in the operations department. She managed to create a functional community as a leader and the fruits of her efforts were seen in the way the teams she worked with were achieving. As a leader, she was able to have control, organize and help the members of these teams to work towards achievement of the set goals. She was able to organize these groups which were all working towards achieving the same goals and hence they formed what can be called the community. It was her responsibility to mold the groups motivate the members, and create the uniformity that led to establishment of the community. Therefore it is actually through the community phenomenon that she was able to make the employees have desire and commitment to work hard and grow professionally as they benefited from the organization. Strong Personality Secondly Jeanne Lewis was able to impact on the behavior of the employees by using the individual approach to behavior change. By this tactic the influence came on an individual because of his/her interaction with Jeanne Lewis. Interactions were made possible by the open door policy which she adopted combined with her natural personality which made her approachable to the employees. Her personality contributed a lot towards the interactions with the employees hence leading to influence of behavior at personal level. She was able to study the attitudes of individual employees through the interactions and especially the one–on–one setting she resorted to after noticing that the bimonthly meetings were not yielding the desirable results. In the course of her interactions with the employees she challenged them and also encouraged them to challenge one another. All this was aimed at personal development of the individual so as to improve his/her contribution to the organization. By this therefore I can conclude that the tactic she adopted her was the respect of an individual. By respecting the employees who she worked with it was a better chance to discover that the individuals were in possession of inner abilities and worthiness. She therefore treated them with respect, courtesy and understanding. By being showed this respect the employees would respond in a positive way and hence their behavior influenced positively towards personal development and organizations growth. Her charm and supportive personality proved to be very useful towards behavior change in the employees and hence improved their