Driving forces in any industry can be referred to as the major factors that lead to changes and competitiveness in the industry. An analysis of industry driving forces usually comprises of three stages namely identification of the driving forces, making an assessment to establish whether presence of the forces decreases or increases the attractiveness of the industry and determining the most appropriate strategies of initiating change (Infoa, 2010). The major factors that contribute towards success are the assets whose impact on the success of the organization is significant. This paper will focus on the driving forces behind the success of Al Ain Municipality and the crucial success factors affecting the municipality. The first driving force in Al Ain Municipality is regulations and policies that have been put in place by the government. Al Ain Municipality is part of the department of Municipal affairs and as such, it makes use of the Emiratization policy which is under the regulation of Abu Dhabi government. This policy increases the number of Emirati nationals working in the public sector. It restricts organizations from abandoning their foreign expertise and instead substitutes it with UAE nationals with little knowledge hence making the industry unattractive. This impact can be countered by the department of municipal affairs through establishing training programs which would transform UAE nationals into skilled and able workforce (Adcbuae, n.d). The second driving force affecting Al Ai Municipality is the increase in technological advancements. One of the main objectives of the government of Abu Dhabi is the provision of high quality services that meet customer’s needs. The municipality constantly requires emerging technologies in order to speed up transactions through easier data processing and saving. Technological advancements facilitate growth of the industry hence increasing its attractiveness since quality services leave the customers satisfied. In order to achieve this, the industry is compelled to invest heavily in research and hiring of individuals who have good knowledge of information technology. Change in lifestyles and attitude is the third driving force affecting AI Ain municipality. The growth of UAE has increased the awareness of people making them aware of their abilities and enabling them to judge whether the services they receive are of the right quality. This is a driving force that reduces the attractiveness of the industry since organizations have to work extra hard to satisfy more informed customers. This also implies that customers have good knowledge of what they want as opposed to being naïve. Lifestyle changes call for the industry to provide additional services that meet the new lifestyles of UAE nationals. Customer satisfaction can be enhanced through measuring the quality of services provided and trying to understand the customers. This should be accompanied by increased upgrading of the services of the municipality (Adcbuae, n.d). In order to attain success, there are various success factors that should be considered by the organization. The first factor that the organization should consider in order to achieve success is ensuring t