Introduction Organizations understand the need to employ a continuous improvement (CI) strategy to achieve operational excellence in production. The most common business strategy suitable for continuous improvement is Six Sigma (Albiwi, 2017). Since its emergence in the United States around the 1980s, Six Sigma has been appreciated as a helpful tool for minimizing variation and improving the performance process. The approach reduces manufacturing costs and makes organizational savings occur as far as the bottom line. When done correctly, the approach helps guarantee customer satisfaction easily (Albliwi et al., 2017). Microsoft is among the prosperous organizations enjoying the concept of six-sigma is a continuous improvement plan, which aids the firm to identify, eliminating, and reducing product defects. Microsoft as an Organization with a Problem for Improvement Microsoft, as a technological firm operates on a divisional structure, as this is more suitable for its progress. The structure stresses the firms’ output, but at the same time forces it to shift its thinking about services and devices versus the packaging of the software (Tinypulse, n.d.). The main dilemma and problem were to align the operational strategy to the new corporate one. This strategy is more demanding for the company, making its trained employees operate as individuals in their orientation. Times are changing fast; therefore, the organization needed to comply, but the staff was used to executing as per the outlines of its previous strategy, thus, the responsive and executive speed was slow (Albliwi, 2017). As noted by Tinypulse (n.d.), despite the long-lived success of Office and Windows products for this business, Microsoft was struggling to match its product value to other companies. With a changed operation focus, in terms of structure, products, and services, the organization is supposed to maintain its sustainability in terms of its corporate structure to market forces and conditions. The Objective of Using Six Sigma Six Sigma is a tool that facilitates the identification, elimination, and reduction of defects from a process, a product, or a transaction. It works in a continuous improvement strategy, although the solution might not be achieved at the beginning but becomes clear throughout the process (Erturk & Tuerdi, 2016). This report seeks to utilize Six Sigma as a strategy, which helps Microsoft as a technological firm to establish its newly adapted divisional approach (Stevenson, 2018). The technique suggests the company balance its services and devices versus the packaging of its software for it to achieve its goals effectively. This problem requires the utilization of the available employees fully in their orientation. According to TINYpulse (n.d), this approach helps optimize and assess techniques, which makes the organization able to review new projects funneled into an improvement cycle. The action helps in the creation of a plan of action to sustain optimal performance maintenance. Such a study serves the company with the ability to note where to put more concentration in modifying a particular product to give customers the best. Microsoft embraced the idea of Six Sigm