Abstract The 2010 change in legislation eliminated the Comprehensive Area Assessment (CAA) method for measuring the performance of services and organizations. Among the organizations that were using such a method were Shropshire Fire and Rescue Service. A review of available Quality Assurance (QA) systems was conducted in this report, the results of which outlined two models – ISO Quality Management System (QMS) and Investors in People (IiP), which implementation corresponds to Fire and Rescue National Framework and the strategic aims of the service’s Integrated Risk Management Plan (IRMP). Thus, the present report recommends the aforementioned two systems for further consideration. Introduction The development of assessment methods in service delivery indicates the way the government changes its focus on what is important in the quality assurance of the services. The introduction of Comprehensive Performance Assessment (CPA) in 2001 was the direct successor to the Best Value regime and focused on core service performance. The assessment was followed by Comprehensive Area Assessment (CAA) which simplified the score to merely indicate exceptional areas and areas of concern (Parry, 2010). Now, the recent legislative change announced on 25 June 2010, informed the audit committee of the abolishment of the CAA, arguing that such a move will save “the Audit Commission £10 million and cut significant inspection costs for councils” (Parry, 2010). For Shropshire Fire and Rescue Service, such changes outline the necessity to review the existing methods of assessment, along with any other available systems of quality assurance. With a period established for the development of a new reporting system ending April 2011, it is advised that a new system of quality assurance should be adopted that will correspond to the new legislative changes. The present report is addressed to Shropshire Chief Fire Officer and outlines the results of such review along with recommendations that the service should consider for evaluation. Methodology The content of the report along with its findings is the result of an analysis of the documentation of Shropshire Service. The documents of the company include their Integrated Risk Management Plans (IRMPs), including actions plans and strategies, and the analysis of the legal frameworks, such as the Fire and Rescue National Framework 2008-11. The basis of the analysis is outlining the priorities of the fire services, indicating available quality assurance systems, and recommending systems for implementation that correspond the most for those priorities. Accordingly, the data collected include the documentation for the quality assurance systems, collected from their publishers, when possible. Evaluation of Pre-July 2010 Assessment Tools The system used for performance assessment in Shropshire Fire and Rescue Services, prior to a legislative change of July 2010, is the Comprehensive Area Assessment (CAA) framework, which came as a replacement for Comprehensive Performance Assessment (CPA). Although currently abandoned, CAA introduced at the time a fundamental shift in the approach for evaluating the performance of public services. Although the final mar