RBS Citizens is a commercial holding that has over 1,600 branches. Additionally, it has about 2,800 ATMs and 2600 employees. It was initially the “High Street Bank in Hoyle Square” within Rhode Island’s bustling market centre (Benioff & Adler, 2006). Years later, the directors of the “High Street Bank” acquired the second charter and established “Citizens Savings Bank”, which was a mutual savings bank that was initiated with its first official deposit in the year 1871 (Benioff & Adler, 2006). By 1947, Citizens purchased stock in the “High Street Bank” and controlled its original parent. It then began to open branch offices and became a member of the FDIC in 1950. This made it the first mutual saving bank (Benioff & Adler, 2006). RBS Citizens continued expanding and in 1986, it demutualized. After two years, the “Royal Bank of Scotland Group” (RBS) acquired it. Indeed, it is one of the greatest banking entities in Europe, which views citizens as the basis for the company’s expansion in the US. Backed by RBS, Citizens Bank became a strongly capitalized financial institution in New England and extended to other regional players in the next years (Benioff & Adler, 2006). HRs’ roles and responsibilities At the company, the HR conducts administrative duties. They include keeping accurate records of what is happening in the organization and the actions of the employees. The department also maintains training activities like workshops and enhances the continuing education of employees. Moreover, it deals with benefit issues like research and the implementation of employees’ insurance. It is also the conscientiousness of the HR department to work on the legal issues, such as ensuring that the organization is complying with its employees’ safety and health law. The HR’s role in strategic planning encompasses the changes made in the work place system. Although everyone in each division knows the status of their departments, the HR is aware of the group initiatives and alterations that occur in the whole organization (McGrath, 2008). RBS Citizens has a global presence. It performs most of its operations in the UK, but over the years, the company has acquired a reputable extensive presence in the United States in a bid to develop its business worldwide. This is through its sole owned supplementary (the Citizens Financial Group). The HR has contributed strategically to the decisions that have enhanced the employees’ strengths to meet the organization’s goals. They have established the recruiting plans to attract the best-qualified workers and kept them in the organization (National Association of Letter Carriers, 2002). Moreover, they have developed a performance administration system, which helps in the motivation of employees and provision of sustainable development opportunities. Indeed, they have administered the change and enhanced the restructuring of programs to guarantee the retaining of major employees to increase the organization’s chances to meet its goals (Benioff, 2006). The organization’s staffing process for managers is usually the work of the HR. They are always on the top of the employee’s market. Indeed, decisions can be effective if they acknowledge the clear directions of the company. The organization’s performance management is a system, which the company initiates. This happens t