Introduction It is doubtless that advancement in technology is one the achievements of the 21 st century. From office motivation to online marketing, many firms around the world have embarked on incorporating technological ideas into business in order to promote performance and profit making (Cotts, Roper & Payant, 2010). This is also aimed at gaining competitive advantage in a market that has remained challenging through new demands and the need to adopt better ways of doing business, different from traditional ones. Based on this, it suffices to note that every business or industry needs technology, even though this demand may vary from one set-up to another because of several factors. One of the sectors of the economy, which makes use of technology, is facility management. This case study explores several issues surrounding the role of technology in facility management. It gives organized and detailed information about facility management and the sector’s response towards technology, including achievements, trends and challenges. Besides this, the study incorporates facts that have been found out about the industry, with regard to advancing business in a world that appreciates advanced technology. Apart from challenges, several opportunities and trends within the industry will be expounded. Additionally, the case study will evaluate the significance of such information to a person who intends to work as a manager in the tourism industry. To achieve this task, relevant information will be gathered from various sources with greater preference being put on media and online materials that are current and credible. Background In understanding the role of technology in any industry, it is important to master the basic elements of the industry in terms of its area of specialization, services and goods offered to customers. This gives a framework of internalizing the kind of impact that would be felt if a shift to technological advancements was to be incorporated in the running of the industry. This segment of the case study describes the concept of facility management as a major element of the hospitality industry, detailing its challenges, opportunities and trends. Importantly, a global perspective has been adopted since facility management is not limited to any region or continent; all the facilities around us gave to be managed effectively. Facility management When people talk about facility management, it is possible that many envisage being involved in overseeing maintenance of buildings, offices and other real estate assets. Another question that we need to address in this context is why facilities are managed. Is it economical to hire these services? Can we do without them? In general, facility management is defined in the context of a profession that is intertwined with several disciplines to proper functioning of the built environment through the integration of people, processes, places and technology (Cotts, Roper & Payant, 2010). Moreover, the skills of a facility manager are essential and can be broadly categorized into hard and soft skills. Soft skills mainly refer to those skills, which are done physically or by use of specified technology. On the other hand, soft tasks a