ShantanuT01/DACTYL-Pretraining huggingface dataset:
Written by Maja Djurica, Gordana Tomic, and Mile Smardzic, the article “Challenges of Relationship Management with Customers in Business Environment” was published on the Cambridge Business Review Journal, Volume number 17, Issue Number1. It appears on page 214-219 of the journal. The article explores the Customer Relationship Management (CRM) as an important strategy of establishing and enhancing relationships between suppliers and their customers. In the article, the CRM strategy is identified as essential in promoting customer loyalty, which leads to increased business profitability, and low business costs (Djurica, Tomic, and Smardzic 214). Fundamentally, CRM aims at building a loyal customer base that consists of strategically important customers to promote business performance in an organization. In CRM, the relations benefit both the business and the customers. By providing services that meet the expectations of customers such as high quality services and other benefits, customer loyalty is established (Djurica et al. 214). Moreover, customers are more likely to remain loyal to a particular company to minimize time and psychological costs associated with seeking services from another company. The Development of CRM relationships The development of company-customer relationships is gradual and involves many stages. Initially, a customer may not be aware of the company’s wares and thus a stranger to the company (Djurica et al. 215). At this stage, the management establishes a communication channel with the potential customers aimed at informing them of the company offerings and persuading the customers to try the same. After the initial stage, the customer becomes an acquaintance to the company. At this stage, the management aims at satisfying the customers, removing any existing uncertainties, and promoting the company image to the customers (Djurica et al. 216). Offering quality products or services comparable to those of competitors is essential at this stage. In the next stage, the customer becomes a friend to the company, which is enhanced by regular purchases. Through regular purchases, the management acquires specific knowledge of customer needs and tailors its wares to meet the tastes and preferences of the customers ((Djurica et al. 216). Additionally, at this stage trust relationships are established. The trust relationships are essential in development of partnerships between the customer and the company ((Djurica et al. 216). When the company and the customers become partners, the company adjusts its offerings to suit customer demands and consumer changing needs. Additionally, the company aims at strengthening the relationships and maintaining customer loyalty. Djurica et al. hold the view that, for a relationship to develop from friendship to partnership, the company must utilize customer information more effectively than the competition (216). Furthermore, the company must continually improve it
Martin, Thomas, Hewstone, and Gardikiotis (2018, 95) define problem-solving as a process of finding solutions to situations that are deemed challenging. In an ideal organization, each level of power has to solve some problem or another. However, accountability is usually placed on the leader or the head of the department/organization. Indeed, problem-solving is closely tied to great leadership. Indeed, many critics believe that to maintain a leadership position one has to have problem-solving skills. However, Maxwell (2018, 86) also emphasizes that problem-solving skills can be used as leverage for getting a leadership position. The two concepts, albeit different, prove that there is a direct link between leadership and problem-solving. As stated, leadership and problem-solving interact via the concept of accountability. It is common to find that problems within organizations are ranked according to importance. The most important issues will need a high-ranking manager to supervise the problem-solving process. Additionally, a small problem will need a lower-ranking employee to oversee the problem-solving process. Regardless of the level of seniority in the organization, the person who will manage the problem-solving process will be deemed a leader. Indeed, some challenges do not require a group to solve. However, as Mather and Hess (2013, 34) note, leadership does not necessarily involve having a group of people to manage. A problem that involves two people will exhibit leadership traits in the person that takes charge and so on. Leadership is also tied to problem-solving as all employees report to one overall manager. Thus, any problem that arises in an organization will be reported to the manager. This is regardless of whether the leader will have an active role in the problem-solving process or not. Maxwell (2018, 88) states that a good manager has to be pragmatic, and it is this pragmatism that encourages viable problem-solving processes. Pragmatism develops patience in a leader. Thus, the person will take time to make the right decision and at the same time also interact with other subordinate employees to ensure productivity. The characteristics of a great leader also go hand-in-hand with the qualities of an effective problem solver. For example, Porteous (2013, 527) argues that a great boss should be open-minded. The same can be said of an efficient problem solver. Open-mindedness in resolution interventions often leads to creative, affordable, and better results. Also, a great leader should be decisive. Leadership requires confidence in one’s decision-making process. The same can be applied to problem-solving. One cannot keep doubting his or her actions and reactions. Maxwell (2018, 89) explains that actions tie leadership and problem solving together. According to Maxwell (2018, 89), actions have consequences. Thus, any action taken in regards to solving a challenge will have both
“Coronation of Poppea” describes how Poppea, who has an extramarital affair with the fifth Roman emperor Nero, becomes an empress. Nero promises to bring her to power and makes her his bride despite being married to Ottavia and conflicts with Seneca (Tommasini 34). The opera could be considered problematic since it celebrates adultery rather than the sanctity of marriage. Based on historical events, it shows how a powerful man can betray his spouse and even make her exiled from her land without punishment or social condemnation. Arias, recitatives, and choruses are three separate terms from the music field. An aria is a type of musical composition that represents a song for a solo performance and is usually a part of a larger composition, such as an opera. Arias can be performed with or without accompaniment from orchestras, but the term refers to melodies rather than works that share similarities with common speech. Recitatives are works that are commonly used in operas but do not possess the features of formal musical compositions, for instance, rhyming or repetitive lines. In general, recitative parts performed by vocalists are closer to common speech accompanied by music, with a range of options on the spectrum from conversational to more melodic pieces. Unlike the previous terms, a chorus refers to a musical phenomenon on another organizational level and represents a smaller subsection of a son
The main issue in question is whether the owner of the 2-acre parcel of land which is part of the 80-acre Blackacre initially owned by O who transferred it to X County and David under different conditions. The ownership tussle arises from the fact that David takes possession of the 2-acre piece of land after it had been conclusively sold to Paul by the X County with the interest of the Highway Weighing Station. In case, it is equally prudent to determine whether there is a breach of contract by the X County in selling the 2-acre piece of land to Paul. Further, it is essential to establish whether Henry, the apparent heir stakes the claim of the property too, under the legal rights of ownership of property of the deceased. The issues raised in this case require the u
The article describes that modern organizations and government bodies should pay a special attention to threats and vulnerability related to sensitive data. In this case, it is possible to distinguish two types of threats: internal and external. Internal threats include damage of laptops and disclosure of personal information by employees. External threats are hackers and data thieves. Because the biometrics data does hold must be accurate, it is worth thinking from the outset about how managers are going to keep it that way. The article describes history of biometrics, its pros and cons. The author pays a special attention to biometric technology, fingerprinting, hand geometry, Iris and Retina Scanning and face recognition. The article is objective and is based on substantial literature review. The author supports ideas and suppositions with detailed facts and arguments related to the topic. Bielski, L. Striving to Create a Safe Haven Online: ID Theft, Worms, Bugs, and Virtual Eavesdropping Banks Cope with Escalating Threat. ABA Banking Journal , 95 (2003), 54. The article discusses the problems of safety and technological risks associated with data protection and hacker attacks. This starts with deciding what information to collect and how to get it. Good design of data capture forms can help; so can choosing reliable and up to date sources if an organization is not acquiring the data directly from the Data Subject. This means that government agencies must hold enough data but, importantly, not too much. The biggest risk to security is almost always the company’s own staff. The damage they do can be deliberate—stealing information about people, such as business contacts they want to use for their own purposes, for example, or trashing the database out of frustration on being demoted. The arguments in the article are well-supported by facts and research studi
According to Carter (2011), there is high-demand for social responsibility and green management among fast growing fast food restaurants. The restaurants hire employees and provide a variety of products that include breakfast products, soft drinks, salads, chicken, pizza, hamburger, tacos, coffee, desserts, and French fries. The corporations have to expand their menu to cater for the changes in tastes and preferences of its customers. The corporations have to acquire large amounts of capital to operate efficiently and survive in the market because of the high demand of social responsibility in the food industry. A restaurant applies social responsibility in its actions to achieve results and maintain good communication with its stakeholders, suppliers, and customers. The business commits serving its communities, customers, and the world by doing the right thing and maximizing the benefits of its ingredients. This builds success of the corporation in attracting and maintaining customers and expanding in larger potential markets (Adams, 2005). Social responsibility is a self-regulation measure that businesses implement in their commercial principles and citizenship. Social responsibility inspires businesses to monitor the social public perception as an important factor in their existence. Businesses take into account social responsibility in their future planning of operations because of the increasing demand and awareness for businesses with social responsibility practices. A restaurant engages in various community development projects on health care, education, rehabilitation facilities, and medical research to attain the requirements of social responsibility in the fast food industry. These activities help promote the image and reputation through social responsibility. The social responsibility of restaurants draws from farm produce, paper products, employee contributions in the human resources, and animal products (Carter, 2011). Environmental Considerations and Recommendations in Fast Food Restaurants Fast food restaurants began receiving criticisms on environmental policies on the claim for disposable packaging. The business did not want to lose chances on its high profits thereby requiring the fast food restaurants to acquire public acceptance on environmental protection and preservation. However, fast food restaurants have influence on the public opinion and have to make strategies that satisfy the public. The business enters into serious discussion with the management of environmental protection programs to come up with solutions to issues that could result in environmental protests received through customer mailing, demonstrations, and letters. Fast food restaurants enter into joint ventures with environmental programs to work on the packaging and materials they use in product development (Booi-Chen & Peik-Foong, 20
Central Africa is home to the second largest rainforest in the world, and for that reason, it attracts great interest when it comes to matters regarding environmental issues at a time when global leaders are concerned with the conservation of rainforests around the world (Duveiller et al. 197). There is no doubt that deforestation is the biggest threat facing forests today as a result of numerous human activities. However, even though the rate of deforestation is relatively low in this part of Africa compared to other major forest regions in the planet, the trend poses serious threats to the well being of the people in those regions. Some environmentalists in the region have expressed concern that the entire Central African region is experiencing increased deforestation as land is cleared for oil and sugar production, among other products that are becoming common in the region. This would have the meaning that Central Africa might soon be on the verge of serious environmental consequences that can be associated with deforestation. This paper talks about deforestation in Central Africa whereby the causes, problems, and possible solutions to this environmental issue are well presented and analyzed. The issue of deforestation in Central Africa and other regions of the world has become a key point of discussion in the ongoing debates on environment conservation across the world. There is a need to protect the rain forests from further depletion, considering the significant role these natural resources play in promoting human health and the wellbeing of their habitats. Generally, deforestation refers to the act of getting rid of forest cover so as to turn the land into a non-forest use such as for industrial purpose and farming, among other things. Some of the common drivers of deforestation in Central Africa over the last two decades would include mining, small-scale farming, urbanization, and felling trees for energy resources (Conway 24). Apart from the above drivers, economic and social reasons have been the major causes of deforestation in the region, with industrial logging production and conversion of forests into farming plantations being among the main factors here. Timber industry has become a major employer in Central Africa Republic and the surrounding regions following the significant increase in logging over the last few decades. In this regard, many people in those regions tend to rely on logging industries as a source of livelihood. Local subsistence activities have also contributed to deforestation in Central Africa as poor communities who rely on farming continue to clear forest for agriculture. Other critical threats of forest cover in the Central African region are things such as climate change, hunting of game meat, and population growth. Climate change as a result of deforestation and other factors has also contributed significantly to deforestation in Central Africa over the years (Cleaver 75). As it would be observed, global warming is a major factor of concern in the contemporary society, considering the vast environmental problems this international issue ha
The modern world could be characterized by the significant changes in the structure of the market and the main approaches towards management and development of business. These changes result from the evolution of technologies and implementation of innovations in numerous activities. It also conditions the increased interchange between various states and the growth of the commodity circulation (Kobayashi, 2011). In these regards, the modern world market could be characterized by the great significance of international relations and globalization trends which could guarantee new outlets and customers (Locke, 2002). The functioning of numerous companies is reconsidered to guarantee their further evolution and spread to other countries. When speaking about the attempts of various companies to achieve the next level of their evolution and go global, it is crucial to highlight the major concerns related to the given issue. First. great international companies like Nike has to look for the new outlets constantly as the increased rivalry conditions the increased importance of stable revenues and of a certain targeted audience that will use the goods provided by a company (Das, 2010). For this reason, globalization of a certain trend could be taken as a response to the growth of rivalry and appearance of new opportunities for the companys growth. Corporations like Nike tend to guarantee their further evolution by means of new customers attracted by the companys entry into the new market (Deng, 2009). That is why Nike and a number of other corporations are now globalized brands which could be found in any state. The great popularity of globalization and the companies adherence to the given practice is conditioned by a number of advantages provided by the entry into the new market. For instance, the international character of the company guarantees Nike the annual revenue about $30.6 billion, while the North American region generated the revenue of approximately $13,74 billion ( Statistics and facts on Nike , n.d.). It becomes obvious that the bigger part of incomes comes from various international departments (Dalton, 2009). This fact conditions the advantageous character of the practice. Yet, there are also some problematic issues resulting from the globalization like the decreased quality of goods, problems with local workers, e
Strategies used by Augustus to Restore Peace and Order in the Attempt to End the Cycle of Civil Wars and Internal Political Violence in Rome Augustus Caesar is one of the most popular rulers known in the history of the world. The Roman Empire had suffered civil wars and political violence for over a century but Caesar managed to restore peace and order within a short period of time. He was a soldier and the first emperor of Rome, who was very dedicated in the endeavor to restore calm in his nation. His intention was to formulate a new government and way of life. He believed that most of the disasters that the citizens were experiencing were as a result of breakdown in religious traditions, immorality and political disorder. He felt that many individuals had neglected the old temples as well as old rites which made the gods unhappy. He therefore decided to instill moral and political polices to revive the traditional roman religion. He believed that, if individuals fulfilled religious rites, the gods would be impressed and would consequently, help to restore peace (Morey 34). The main measures that he employed in the endeavor to restore religion include; regulation of private behavior, reconstruction of public monuments and public religion and creating awareness by the use of literature that discussed the virtues of piety and morality. His first mission in the revival of Rome was the restoration of public monuments. These were the temples of god and their reconstruction signified renewed faith of the Romans. In addition, some more monuments were constructed to facilitate the growth of roman religion. The monuments contained symbols and meanings that Augustus wanted to pass to the public. They conveyed a sense of peace and the pride of the Romans. Coins that circulated portrayed the attractive and refreshed monuments. He revived forgotten rites, lapsed ceremonies, and revived priesthood. He also promoted religious ceremonies and encouraged individuals to attend them. This touched the hearts of many who started observing the invigorated religious canons. Another measure that Augustus took after reconstructing public monuments and religion was the restoration of moral standards. He came up with social reforms that regulated public behavior and discouraged the decay of roman morals (Starr 6). During his reign, he introduced policies that sought to punish certain forms of immoralities including adultery. A combination of traditional morality and religion helped to transform immorality among many individuals. The use of poetry played a crucial role in restoring order and peace within the state. The circulated literature revealed that the success of the roman military depended on their religious piety. Different writers indicated that re-adoption of traditional moral standards were vital towards the creation of a strong unified state. Obedience to the will of gods was also accentuated to be one of the major factors that determined prosperity within the society. By employing these strategies, Augustus greatly succeeded in restoring peace and order in Rom
Views about the Youth Globally the views and popular notions about adolescents are by and large negatives in nature. Consider the US representative public opinion about its young people. When asked to caricature the characteristics of today’s youths, a majority of adults used undermining and negative terms such as “irresponsible,” “lazy,” and “disrespectful” (Public Agenda, 1999). In the late 1950s, adolescents were even identified as more disliked than Communists(Freidenberg,1959). Equally unflattering were the words most often thought of in relation to adolescent behavior. These included the use of phrases like wild behavior, sex, drugs, and violence (Bostrom, 2000). Less than half of the adults in the United States believe that the next generation of young people will make the country a better place (Public Agenda.1999). Present-day opinion about young people is remarkably affected by theory and considerations involved in cultural dynamics. Conventional theoretical models on adolescent development are freely intermingled with the concepts and labeling of this period of youth milestone as being one of “storm and stress”.This phrase is frequently used to summarize all of the physical, emotional, and social changes that occur during adolescence (Santrock, 1993). Such socio-psychological frameworks have virtually determined the shape of professional orientation toward pathology in understanding adolescent development. Adolescence in American society has been comfortably ‘medicalized’ into a pathologic condition where adolescence itself is reckoned as a significant causal factor of problems (Hill & Dennis, 1992). This condition has reduced adolescence as a growth stage singly defined by its symptomatic ‘problems.’ However, despite popular perception, adolescence is not a state of pathology (Newcomb, 1996; Peel, 1990). Adolescence is actually a normal, socially defined, phase of life wherein behavior is rational and understandable (Lewinsohn et al, 1993). Stereotypes, well defined but rigid, are based on broad generalizations and more often than do not accommodate individual realities; however the way they are used, stereotypes have uncanny ability to short shrift detailed analysis and as a result, they serve as powerful tools to form impressions images about a group of people-young people being the most significant ‘victims’. Stereotypes convey truncated images of youth characteristics and behaviors and, therefore, can only be an imperfect tool to understand youth behavior in any societal context. Any analysis which aims