The case with the Hong Kong Jockey Club proves that significant changes can help in overcoming the difficulties. As a matter of fact, changes can be seen as a guiding power for the improvement and optimization of the working process. The talented leader, systematic control, and appropriate manager techniques are important tools that can bring every company or project towards success. The primary purpose of the paper is to examine the case with the Hong Kong Jockey Club, draw attention to the problems and solutions, and to highlight the significance of empathy and enthusiasm in the problem-solving process. According to the approaches of design thinking, the first action that needs to be taken for the company to implement changes successfully is to figure out the potential needs and desires of the customer and how they view the product. The understanding of the needs of the stakeholders helped the Hong Kong Jockey Club to improve the work and attract new people. There are no exact rules that every company should follow to achieve success; however, due to the set of tips created by design thinking, the Honk Kong Jockey Club reached its goal. All they had to do is to adjust the system to their project and environment. The company went through four stages of the modernization process, namely understanding, observation, visualization, and iteration. The stage of understanding provides critical information regarding the issues that had to be solved to make progress. The company identified the core problems that had to be managed. First and foremost, it should be pointed out that the company decided to become customer-centric. The understanding that the service should be improved for the business profit led to a deeper understanding of the significance of making service improvement one of the fundamental goals for the company. The leader decided to address the needs, preferences, and expectations of the clients. The next problem that the company faced was strongly connected to the age of the customers. The team found out that aging customers were the target group. Young people state that this sport does not fit into the modernization process and has nothing to do with the technologic advantages. The primary aim of the team during the stage of understanding was to identify the current and potential customers, their needs, and expectations. The other crucial challenge was the lack of information — the complexity of the game affected the interest of potential customers negatively. The only way to eliminate the problem was to create something that could contribute to a better understanding and ease the game. Taking into consideration the stated above the stage of the process understanding, the company moved on to the observation. After identifying the problems, it was important to proceed to the observation phase. It is significant to stress that the Hong Kong Jockey Club aimed to examine and analyze the target segment. Interviewing the customers is a good approach that can be used; the observation, however, can provide a deeper understanding of what people need. The team found out that the younger generation was significantly dependent on technical progress and valued fun and social activities. The best idea to spend time for young people is to gather around the table with friends, socialize, and to