The case study is about a fast food restaurant experiencing several problems that have affected its productivity. Workers have different responsibilities. However, due to the absence of two employees, some of them are forced to work more. The problems are indicative of the poor working conditions at fast food restaurants. Employees are poorly compensated even though they serve a large number of customers especially during breakfast and lunch hours thus overworking. Employees yell at each other because they are under pressure while doing their job. The Burger Boy has experienced several problems that have affected the output, efficiency, and effectiveness of the employees. In addition, these problems strain relationships between the employees. They include the lack of employee motivation, interpersonal conflicts, low morale, poor communication, poor performance, poor leadership, and employee dissatisfaction. Some employees do multiple jobs due to the lack of clear distribution of duties and employee absenteeism. Poor communication among the employees causes interpersonal conflicts and poor leadership. The employees yell at each other and the manager treats them disrespectfully. There is also a lack of job evaluation because the employees receive low compensation even though they overwork. The manager does not hire additional employees to reduce the workload. The number of employees required for Friday rush is 13. However, only 8 are present, and moreover they overwork without the additional payment. Most of these problems are associated with compensation. They include the lack of motivation, poor communication, interpersonal conflicts, disgruntlement, and poor performance. One of the most effective methods of motivating employees is offering them adequate compensation based on the amount of work done. However, the employees at the Burger Boy are poorly compensated even though they overwork. For example, due to absenteeism, some employees are forced to help their colleagues. The manager (Otis) breaches the psychological contract by declining to let Marge go home. He declines to let her leave because there are many customers who need services. The employees’ dissatisfaction due to low compensation is also a cause of poor communication. Interpersonal conflicts between the employees emanate from poor communication. They shout at each other because they are in bad moods. Their low productivity is evident from the amount of time it takes to serve a single customer. Usually, it takes two minutes and thirty second but they are taking three minutes and five seconds. This problem has also resulted from understaffing. Instead of the thirteen employees that work during Friday rush, only eight are present. One of the signs of poor compensation is the decline in the employee morale and the conflicts among employees. Rewards are important because they increase the employees’ motivation and consequently increase their performance. However, the employees at the Burger Boy do not receive any kind of rewards. Rewards could help to solve several problems including job dissatisfaction, low morale, and poor quality of work. Employee dissatisfaction is evident from the employees’ tendency to complain about their jobs. Many employees are diss