Introduction Our group was composed of three members. We decided to buy different varieties of smartphones that have been recently introduced in the market. Although each member had a different reason for making their purchase we all followed the consumer problem-solving model which involves several steps of purchasing that made the whole process to be different (Peter et al, 1999). The problem-solving model involves the following steps:   * Problem recognition   * Information search   * Evaluation of alternatives   * Purchases   * Post-purchase Group Member 1 Problem recognition I had the desire to buy the new blackberry touch 9800 mobile phones as soon as I saw it being advertised on the television a couple of weeks ago. Later on, a friend of mine bought the phone which allowed me to have a closer look at the features and specifications of the phone. At that point, my ideal state was that I needed to buy the phone while my actual state was that I could not afford a new phone at that moment. I, therefore, had to look for a second-hand phone online. Information search I was aware of the risk involved in buying a product online but I had to take my chances anyway (Haubul 2000, p. 7). Due to my consumer loyalty, I decided that I will buy the product from E-bay as a result of the success of the transactions that I had conducted with them previously (Fedorikhin & Cole 2004, p. 8). This formed the basis of my internal source of information about the product and where to purchase it from. To supplement my information, I looked upon the internet the current selling price of the phone on various stores around the city and compared it with the price I wanted to purchase it for and I realized that I will get it at a relatively cheaper price. I also asked for advice from my friends and family about my purchase and they all supported me. Evaluation of alternatives In the course of my purchase, I had alternatives to where to buy the phone from. I could buy it directly from the stores downtown or I could buy the phone online. I decided to buy the phone online due to my limited budget. It was also easier to get a good second-hand phone online. Online shopping is also faster, does not have long queues and I could purchase the product from anywhere I was as long as I had an internet connection and the product will be delivered to my home address (Haubul 2000, p. 9). Purchase I purchased the phone online from E-bay and it took one week to arrive. On arrival, the phone was in the exact condition as stated on the website and had all the features I wanted. I was happy since I had just purchased a product I wanted at my price range Post Purchase After purchasing my new blackberry touch 9800, I was satisfied with the features. I could take clear pictures, upload them instantly on the internet, play online games, have internet access, multi-task, and so on. The phone was what I was hoping for giving me satisfaction (Solomon et al 2006, p.41). If this phone was a car, I would compare it to the range rover because of the class and luxury it reflects. If this product was an animal I will compare it to the elephant because of its might and power. If this phone was a person I will compare it with Barrack Osama because of its intellectuality. Group Member 2 Problem Recognition To satisfy my love for listening to music and the need for commun