The Organization’s Operational Gap   * The organization has failed in embracing diversity in human resources management.   * Employees have few skills, and they cannot multi-task.   * Tasks which require special skills are outsourced rather than done internally.   * Employees have no innovative ideas because they do not apply new skills at the work place.   * The company has not introduced new products to the market, and the existing products are becoming obsolete   * Product differentiation has been delayed, and the company has not introduced differentiated products.   * The product range is limited, and few product varieties are being offered in the market (Baron & Armstrong, 2007).   * Failure to adopt diversity has caused low customer satisfaction.   * Customers have few products to choose from, and they opt to get products from other organizations.   * Low customer loyalty has been experienced because customers are not motivated to buy many times from the company   * The company has encountered stiff competition from other companies.   * the profit levels have declined to a great extent because there are few products to offer to the market.   * Failure to adopt diversity has caused high employee turnover in the organization, and many skilled employees are getting out of the organization (Baron & Armstrong, 2007). The organization has an operational gap in introducing diversity in the management of human resources. The employees have not diversified their skills, and this has made the organization fail in introducing variety of products. In addition, the organization has a low level of innovation. Product differentiation has also been minimal. Failure to adopt diversification has caused low profit levels, poor customer satisfaction, low customer loyalty. In addition, stiff competition has been experienced in the industry. The Need for an Employee Development Plan   * Introducing employee development plan will improve the skills of employees because they will be trained on a variety of skills.   * Employees will get better skills to perform their duties, and this will improve their efficiency and effectiveness at the place of work.   * Training programs will equip employees with skills to develop innovative products.   * Therefore, employees will make better use of modern technologies to develop products which match the prevailing demand of the customers.   * The development plan will help introduce variety of products in the organization, and customers will have a wide range of products to buy (De, 2011).   * the plan will improve interactions among employees from different cultures. As such, conflicts within the organization will be reduced because the employees will understand each other.   * The organization will comply with the government laws which require that companies have diversity.   * The provisions of the government require that all organizations should comply with the laws of equal opportunities to all people.   * The organization will get skilled employees as well as professionals from different careers.   * This will improve on the performance of the organization because employees will have the essential skills of developing better products.   * Therefore, the