Executive Overview The current situation in business across the globe indicates a major relationship between performance and communication. In this regard it has been observed that to improve business performance there is a major need to improve communication and access to services. The current information system within the institution library is computerized but falls short of requirements of students and staff due to delays in upgrading the service. The current service is supported by a database stored on the library server. This database is used to locate, book and keep records related to the books in the inventory. However, the system can only be accessed at one point, which is making it especially difficult for students and staff of campus to access books. In addition to that, the books are only in one format which limits the number of users who can access the books. It has been suggested that if changes were made to allow additional formats of books to be stored on the system, and an increase in access to the library system major both staff and students can benefit significantly from the resources provided by the system. It is for these reasons that this proposal will provide a suitable alternative to the current library system. Analysis of the current system As it has already been mentioned earlier in the report this proposal seeks to improve the current system in use within the library. The current system used in the library is computer based and serves both students and staff within the library. The system allows information to be stored on various database relations and uses this information to manage the borrowing of books and resources from the library. The records pertaining to students and staff are entered into the system by accessing the main registration database. When new books arrive they are scanned and entered into the system. The system is also used to identify appropriate rows within the library to arrange the books. When a student/staff comes to the library they can either locate the books on the shelves using the information on the bulletin board or ask the library assistant to help them locate the books. Once they have the books they go to the counter where a library assistant uses their identity card to enter the details of the transaction into the system. Upon return of the book or other resource to the library the student/staff must visit the library assistant’s counter. The library assistant will use the student/staff identity to enter the completion of the transaction into the system. The system has a mechanism to print out a list of books that are overdue. However, this list is not very useful as the existing system does not allow the library department to communicate with the borrower. The current system also has a mechanism that is used to calculate fines and penalties for lateness after the due dates have passed. This facility allows the library assistant calculate what payments should be made by students/staff who have over stayed with books or other resources. However, it has again been noted that this facility does not serve the student/staff well as it does not allow for communication between the library and the student/staff in question. It has also been noted that the need to make a physical visit to the library to borrow a book is n