Methods The adoption and diffusion of decision support technology, with application to flood risk management in Victoria, signify the conceptual basis for this thesis. Digital spatial information modelling and the integration of the data and information used in the decision-support system illustrate the technical basis of the paper. In this research, the relevant data and information were gathered and analysed by the application of a case study approach. As it was noticed by Serrao-Neumann et al. (2013), the contextual analyses allow the researcher to look at natural phenomena in their typical setting and use the information acquired by various methods and sources. Multiple disciplines, from research on information systems operation, apply learning based on cases (Rajabifard et al. 2002, Mohammadi 2008, McDougall 2006). According to the previously mentioned scholars, a case study approach is immensely suitable for investigation of the information systems field because this filed continually innovates and undergoes changes (Rajabifard et al. 2002, Mohammadi 2008, McDougall 2006). Yin (2003) believes that when the phenomenon under study is identical to its context, the case study research method also could be used. For instance, the complex interactions between advanced technologies and organisations illustrate these circumstances. Hence, case study research methods signify that the researcher asks “how and why” questions, focuses on the contemporary phenomenon within a real-life context, and has the little opportunity to control the events. Therefore, the application of contextual analyses is the most appropriate when the investigator broadly defines research topics and covers not simply disengaged factors but contextual or complex multivariate conditions (Yin 2003). Furthermore, according to Yin (2003), it is essential to use opinions of the technology to understand the actual uses of the technology and potential difficulties being faced by adopters if a case study refers to such innovation as digital spatial information and enabling knowledge. The author of the current research was an employee in the City of Whittlesea (CoW), and this experience allowed him to make observations at the augmented level and investigate the dynamics of surrounding organisational behaviour of the stakeholders towards enabling technology and geospatial data (Yin 2003). Figure 1.1 reflects the research design of the project that unites a framework for information systems case study research approaches as it was described by Kaplan and Duchon (1988), Lee and Heaney (2003), Onsrud et al. (1992) and Yin (2003). The first stage of the research design is comprised of the detailed project formulation, including reviewing of the relevant theory and practice that provides the foundation for the further improvement of an appropriate theoretical framework for data collection and evaluation. This is possible due to the utilisation of data and information collected through mixed research methods used at the second stage. The third stage uses data and information gathered at the preceding step of the research. These materials were obtained in the result of the development of a suite of flood management (FM) stakeholder needs-focussed geospatial tools for the implementation within the Victorian FM program. FM program created for Victoria is universal and, therefore, could be adapted to other national and