Executive Summary Liability capping is the major concern to any organization that deals specifically with providing services to people. The staff introducing intangible products could undergo unfair treatment, ambiguity, and conflict situation on the part of the customers whose discontent can lead to a lawsuit. Moreover, it can also threaten the safety and protection of the employees, as well as hamper the culture of retention. In this respect, the report will focus on the case study revealing the story of Michael Horton, a vice-president for the natural resources for C.S.C., an Australian Computer Sciences Corporation. By delivering IT services to various legal entities, the company faces a challenge of developing professional standards legislation that can limit the set of liabilities and duties in relation to customers. Despite the fact that the company gains recognition and trust from their customer, the company managers should work out the legislature standards that can provide their employees with sufficient support and security. As alternatives to the case problem, three solutions could be provided. First, the company could enhance its mission and strategy and emphasize the importance of human factors while dealing with people-to-people business. Second, the company can introduce a specific set of moral and ethical principles that would allow employees to be more aware of the restrictions imposed by law in terms of relationship with clients. Finally, the company can also integrate training programs that can measure the employees’ awareness of contract laws and international relations. The latter seems to be the most efficient and viable solution to the emerged problem because human factor stands at the core of understanding which restrictions should be imposed on liabilities and duties of employees. A detailed analysis of the company’s processes and approaches to liability capping, as well as the alternative solutions will be introduced in the report. Alternative Solutions to the Issue Enhancing company’s mission and strategy can serve as a starting point for developing new information bases for employees and clients to be more aware of the legal issues and liabilities. In particular, because the company operates at a global level, the managerial staff should pay closer attention to the cultural diversity issues and the international standards that are accepted worldwide. In the context of liability capping, the organization should take into consideration purely commercial aspects, which specifically refer to the subject of the negotiation between the parties. The security issues should also be stated in the company’s mission to ensure that all values, norms, and standards have been presented to the IT departments. The main problem is that the organization’s previous philosophy did not incorporate higher level of legal regulations. The focus, therefore, was on specific industries, corporations, and client groups. Changing the foundational ideology can allow the managers to reconsider their policies towards the liability capping. For instance, it is possible to integrate legislation that can raise payment for the possible economic losses wi