Mobile business or M-business is revolutionizing how businesses deliver goods and services to customers. The e-commerce technology that transformed the planet will again experience another level of upgrade that will help increase productivity, save time, and improve customer service (Samuelson & Dholakia, 2002: 3). This is made possible by mobile devices that are in reality small computers, increasingly becoming cheap while at the same increasing its computing power and the number of features that can be loaded into it. Yet, in spite of all the technological advances mobile devices are still relatively small to be used comfortably and there are still so many things that are missing to ensure ease of use. But this does not mean that proponents for M-business technology cannot start small. In this regard it would be best to try it in the context of a department store. New Technology Ten years ago M-business would have been impossible to implement (Samuelson & Dholakia, 2002: 3). There were so many restrictions and there were so many limitations. The main limitation would have been hardware. Although the world is no stranger to miniaturization, M-business requires more than just small gadgets. There is a need to tailor-made it so that it can be practical and efficient. Ten years ago this would have been impossible because cell phones and laptops were not good enough to provide what customers need when it comes to mobile business. The second major problem is security. In the past it would have been impossible to convince a customer to transact online. During that period criminal syndicates are doing great business with credit card fraud and at the same time hackers were just too savvy when it comes to breaking into computers. But this time around hardware and software are so advanced that it is not only able to provide the necessary technology but more importantly it is also secure from hackers and other unscrupulous individuals who are more than willing to make an illegal profit out of someone else’s misery. Before going any further it must be made clear that M-business is different from e-commerce. While the whole world is already well aware of what e-commerce is like and already familiar with its many benefits, it is only recently when M-business is beginning to take hold in highly industrialized countries all over the world. This is because unlike the relative security already felt in e-commerce, with its use of high-speed internet and highly reliable desktops, doing shopping using a cell phone while waiting for someone is still a farfetched idea for many (Samuelson & Dholakia, 2002: 3). Even though mobile business technology uses mobile devices such as cell phones and PDA that are Wi-Fi capable, there are still kinks that need ironing out. For instance there is the perception that cell phones and PDAs seem to be ill-equipped to handle online shopping because small screen sizes can hamper customer’s ability to scrutinize the product before purchase. Moreover, the keypads are nothing compared to a standard QWERTY keyboards where one can easily type those case sensitive passwords. As mentioned earlier this is the challenge faced by M-business service providers. Therefore, it is cumber