Introduction Modus Furniture Limited is a company that acts based on its fundamental principle, which is to furnish the world by focusing on each individual home (Modus Furniture Limited, 2014). This company is similar to IKEA (Inter IKEA Systems, 2013) in offering an array of online resources to the Modus Furniture Limited retailers on various domains through collecting credible bits and pieces from across the world. This is a business intelligence report of the human resource department at Modus Furniture Limited. Process in Focus The successful operations of the human resource department are based on its reports for the total number of retailers affiliated to the company, the positions of the different profession utilized by the company, a list of responsibilities and qualifications for each professional position, the total number of employees in the company, expenses related to payment of the employees, differentiation of the different employees in relation to some criteria, for example, salary or education level, performance reports of the employees, promotion plan for the next year, employees’ files that are quarterly updated in case of professional or academic advancement, gaps at each department, and a database of appointment letters for each employee (Boundless, 2014; Saez, 2014; University of California, 2014). Balance Scorecard Problem                                                                                                                  KPI                                                                                                                                                                                      Difficulty in differentiating between the different levels of the retailers, and in keeping count of existing retailers  Having more than one HR department and regulating the number of retailers to be handled by one human resource department  Number of human resource departments.                                                                                                                                                                                                                                                                             A number of retailers under each HR department.                Difficulty identifying new required positions                                                                            Feedback of personnel resignation, retirement and termination of employment from each department in the company           Number of required extra personnel from each department                                                                                                                                 Feedback on gaps requiring additional professionals, or a new kind of professional position                               Identified new professions required.                           Difficulty knowing the different categories of employees and the terms applying to each employee                         Referral to the payroll database                                                                                          Salaried workers                                                                                                                                                                        Asking