Executive summary This paper will focus on making a knowledge management strategy for DHL Company. I have chosen the DHL Company because it has a good reputation in shipping services (Schorer, 1968). It has a long and reputable history that can form a firm basis for a knowledge management strategy. The paper will analyse the gaps that exist within the organizational structure of the company and make relevant recommendation that solve the challenges it faces. In this light, it will focus and analyse the company based on the people who surround the company, the technology that the company has employed and the processes it has implemented in its operations. Introduction Knowledge management is the collective process that aims at creating, spreading and using knowledge. It is an all-inclusive process which ensures that knowledge is well organized and utilized to meet the organizational objectives. In this case, it focuses on the knowledge concerning the people, logistics, processes and technology (Menipaz, 2011). In this light, it focuses on the knowledge gaps and strategic gaps that exist. Knowledge gap is the difference between what the organization knows and what the organization must know. On the other hand, a strategic gap refers to the difference that exists between what the firm can do and what it must do. The two analyses form the basis of knowledge management. Sub-company: DHL Aero Expreso Since the DHL Company is a big company that covers about 220 countries around the world (Schulzinger, 2003). As a result, it is quite vague to make a knowledge management strategy for the whole company due to its size. Therefore, it is sensible to consider a sub-company of the entire company. In this light, this paper will consider Aero Expreso as the sub-company. Aero Expreso is a sub-company that deal with cargo airlines for the services of DHL Company (Rein, Kotler & Stoller, 1997). It is physically located in the Panama City and offers its services to the South and Central America. The main base of this cargo airlines is called Tocumen International Airport. It makes both the international and local flights around America (Wright, 2011). Some of the destinations of these flights include San Jose, Miami, Guatemala City, Curacao and Aruba. The company has makes flight using the Boeing airplanes that serves within a relatively sizeable area. In this paper, we shall discuss the effects of KM strategy on the Aero Expreso Company (Schorer, 1968). This implies that it will focus on the links that exist between the knowledge management and other materials including human resources, technology culture Human Resource and Knowledge Management Human resource is the most crucial field in an organization. It determines, by a large extent, the success of the organization. In this light, human beings are the main beholders of knowledge in all measures. They are responsible of creating, improving and instilling knowledge to other people within the organization. This implies that people are the source of knowledge for the organization. Therefore, the human resource management can be termed as the leaders of knowledge management concepts (Sears, 2007). In this light, they are responsible of harnessing, analysing and monitoring the knowledge that is held by the human resource. As a result, it can be