Introduction Many companies around the world are becoming part of the quality control movement. Consumers have become highly aware of their rights and therefore have ended up demanding better, convenient and delivery of high quality services. High demands and expectations have forced top leadership and management of various institutions to forge strategies that will ensure quality control management will take center stage (Hutchins1- 12). Many companies including those of both the corporate world and public companies especially those delivering services that are considered utility services have installed management principles that aim to ensure that the need of consumers and all other stakeholders are achieved through the use of quality management systems. Every organization therefore strives to achieve quality and many companies try tom achieve ISO 9000 certification which is intended to ensure high levels of quality management systems within the organization therefore increasing productivity and reducing inefficiencies. Therefore ISO 9000 certification lays guidelines of operation that will ensure that every single process within every department of the organization will be geared towards delivering services and products of high quality (Hoyle 1-15). Abu Dhabi Distribution Company (ADDC) Abu Dhabi Distribution Company (ADDC) was founded 10 years ago and its core function was dispensing water and electricity. Therefore it is the main responsibility of ADDC to carefully plan design and build networks that will ensure highly efficient and affordable distribution of water and electricity within the emirate of Abu Dhabi region. ADDC is a Public Joint Stock Company delivers regulated water and electricity services to its consumer base, its income levels are regulated by the Regulation & Supervision Bureau (RSB), the body accountable for licensing and making sure the performance such companies. The RSB’s is therefore supervises the activities of ADDC with the interest of customers in mind, and therefore restrictions are placed on the total sum revenue ADDC make in a given business cycle. This is achieved through the use of price controls and other mechanisms that give incentives to ADDC with the aim of improving the quality of service that is given by ADDC to its customers. ADDC’s Vision is to help achieve the government vision of masking water and electricity abundantly and affordable by becoming a top water and electricity distribution and supply company, comparable with the best water and electricity supply companies in the world. ADDC’s purpose and Mission is to contract, preserve and operate a safe, efficient, and cheap water and electricity delivery arrangement in Abu Dhabi. ADDC therefore intends to achieve this by Recruiting and developing a skillful human resource base and assimilating highly developed international standards codes of practice management techniques and technology. ADDC values aim to deliver sustainable business by simply ensuring that ADDC is committed to its customers by ensuring high levels of quality, safety and professionalism in the process of service delivery. Another core value is that ADDC intends to strictly adhere to all existing codes of ethics and ensure that business ids carried out with maximum integrity. Furthermore ADDC strongly believes in being committed to its employees because a happy employee will simply go to