ShantanuT01/DACTYL-Pretraining huggingface dataset:
Introduction The advancement of data and communication technology provides a new possibility for developing company strategies centered on client value co-creation. This is especially noticeable in the financial sector, more specifically, the banking field. In this situation, the competitive process can be aided by e-banking operations. Financial services are currently evolving in tandem with technological advancements. Clients always had to come directly to the financial institution to perform activities with their money. However, with the progress of technologies, the same actions were allowed to be done distantly with the help of electronic banking (e-banking). Today, e-banking implies a financial information system provided by the bank using modern wireless technology to facilitate the quick and easy conduct of financial transactions. The objective of this paper is to investigate the field of electronic banking and explore the correlation between e-banking and customer satisfaction. The significance of our study is in the critical issues of e-banking and the areas of improvement that the banks can eliminate or improve to boost customer satisfaction. To increase customer satisfaction with e-banks, businesses must increase the following factors: speed of operations, dependability, safety and confidentiality, and a client-oriented approach. Literature Review In the last 10-20 years, financial institutions have significantly moved from traditional financing to E-banking (Khatoon, Zhengliang, and Hussain, 2020). The waves of development and technical breakthroughs aided banks in expanding their number of clients and E-banking products, which paved the way for financial services to flourish and become more accessible (Khatoon, Zhengliang, and Hussain, 2020). Clients now can see watch their account balances, perform cash transactions, deposit accounts, text, and transfer payments to other individuals and companies using directions supplied to their smartphones by institutions. Electronic banking is also known as internet or mobile banking. These are platforms that banks may use to offer clients easier access to services (Nurhadi and Ilfitriah, 2020). Namely, a client utilizing online banking does so via a computer connected to the internet, while a consumer using banking apps does so using a smartphone or tablet (Khatoon, Zhengliang, and Hussain, 2020). According to Khatoon, Zhengliang, and Hussain (2020), wireless usage of e-banking demonstrates the distinction between the two types of banking settings, while users consider flexibility to be among the most crucial characteristic of the electronic banking business. The most important aspect of electronic banking is its dependability (Haq and Awan, 2020). More significantly, bank consumers think that important online financial institutions are being utilized, even though digital banking is the least expensive route. Customer Satisfaction Client satisfaction is among the essential topics in consumer research nowadays. In general, it connects buying process to post-buying phenomena, including attitude adjustment, purchase frequency, and brand recognitio
Enron Company The film titled “The Crooked E: The Unshredded Truth About Enron” is a 2003 CBS retelling of the story of Enron based on Brian Cruver’s book, Anatomy of Greed . It tells the story of the rise and fall of Enron from the perspective of Brian Cruver – a young but promising salesman looking for a quick and easy career and initially enamored with Enron’s gloss and riches (Zaniello, 2018). The tale follows with him becoming a prized employee in the bankruptcy protection department, living an expensive life, surrounded by expensive cars, and beautiful women, while attending extravagant parties. As the story goes on, Cruver becomes more and more disillusioned with how Enron earns its money, noting the shady operations in the accounting department that is one story above. The crash and the subsequent dismissal from the company catch the main character as well as thousands of others off-guard, completely breaking the rose-tinted lenses and awakening them to the reality of working in Enron (Mercado, 2011). The purpose of this paper is to evaluate the mistakes made in the film, highlight possible misrepresentations, and analyze the intro and outro sequences. About the Company Enron was a Texas-based company that dealt with electricity, natural gas, wood, pulp, and paper. It grew to be one of the most prominent US companies that employed over 29,000 personnel and were well-known for its exorbitant reported revenues (Paulsen, 2002). It is most famous today for the Enron Scandal of 2001 when it was revealed that the company engaged in wide-scale corruption and accounting machinations (Paulsen, 2002). The scandal took a political turn due to the company’s close ties to the governing parties, as deregulation laws allowed the company to operate outside of federal and state oversight (Bhaskar et al., 2019). Some of the infamous moments of the crisis included charges of earnings misrepresentation, faking energy crises, and embezzlement by high Enron officials. The scandal resulted in the bankruptcy of the corporation as well as other parties involved, such as the auditing companies that participated in the fraud. As a result, the entire company was dissolved, thousands lost their jobs, and Enron shareholders reported a 74-billion-dollar loss (Paulsen, 2002). Many individuals lost their pensions and savings, their reputations severely undermined through incriminated complicity in the events. Jeff Skilling (CEO) was imprisoned for 24 years, while ex-CEO Kenneth Lay died before being sent to prison (Bhaskar et al., 2019). The Enron crisis was one of the focal points during George Bush Jr.’s presidency. Mistakes Made in the Movie The movie features various storytelling mistakes featured throughout its entire length. One of the biggest complaints is the fact that they utilize too many “Greed is good” cliches to portray the realities of Enron’s collapse, instead opting for a generic satire that could be applied to any corporation (Mercado, 2011). The good first half of the movie is dedicated to that, after which it attempts to swerve towards the topic of actual collapse (Mercado, 2011). The main actor playing Brian Cru
For effective delivery of quality and standard healthcare services, legislations are imperative. The legislations ensure that medical professionals adhere to their expected professional ethics and principles when conducting medical business and offering healthcare services. Without proper legislations in the healthcare system, there would be unethical or poor healthcare practices that are not only detrimental to the lives of patients, but also to the entire members of the society. Since sustainability of the healthcare system depends on lucrative businesses that various healthcare institutions conduct, there is a tendency that these institutions can, at times, go beyond their prime mandate of offering quality and standard healthcare services, and focus on making profits. The tendency of health institutions to neglect their responsibilities and focus on fraudulent businesses that fleece patients and government could increase if proper legislations are not in place. Roath asserts that, “healthcare delivery has been increasingly recognized as a business avenue and hence regulatory norms are constantly becoming stringent” (2010, p.6). Government has realized that inefficient regulation and legislation of healthcare system would result into tragic consequences that cost lives of people due to unprofessionalism and negligence of ethics. In view of legal aspect of healthcare, this essay examines medical fraud by Robert Ray Courtney as a case study and explores criminal and contractual aspects of the case. Case Background Robert Ray Courtney was a pharmacist and a proud owner of a pharmacy called Research Medical Tower at Missouri, Kansas City since 1990. He began his pharmaceutical business in 1990 and embarked on illegal activities of buying fake drugs and diluting genuine ones to increase profit margins. The medical representatives who worked for him in the pharmaceutical company wondered that there was significant difference between amount of drugs they bought and the amount they sold. One of the suspicious medical representatives leaked the matter to an oncologist, Dr. Verda Hunter, one of the customers who usually bought cancer drugs. Dr. Verda Hunter too became suspicious and ordered nurses to carry out qualitative and quantitative tests on the cancer drugs bought from the Research Medical Tower Pharmacy, which proved that indeed there were dilutions of the drugs. Upon the discovery that Robert Ray Courtney had been adulterating cancer drugs, Dr. Verda Hunter notified healthcare authorities leading to Courtney’s arrest in 2001 pending more investigations. According to investigations, Robert Ray Courtney has been diluting drugs since 1990 when he started his pharmaceutical company until 2001 when police arrested him for alleged drug adulteration. The preliminary report accused him of diluting over 90,000 prescriptions and over 70 different types of drugs, which had affected the lives o
Introduction This is an international airline company that is spreading to various countries at a very high pace. Currently, it has over 100 destinations. It is the major airline in the Middle East and the national airline for Dubai, Unites Arabs Emirates. It is a sub-subsidiary of Dubai Investment Company, through The Emirates Group. The company was incorporated in the year 1985 as an international flight company and made the first flight from Dubai-Karachi on 25 October 1985. It was incorporated with the assistance of the government of Dubai’s royal family but the intervention of the government was limited. By the year 1987, the company had expanded its destinations to reach eleven destinations. It is one of the few start-ups that recorded a break-even in the first year of service (The Economist, 2005/6). The earlier airline that operated in the area was Gulf airline; the airline was affected by the Gulf war and Emirate airline enjoyed the benefit of all this. In the fiscal year that ended in March 2010, the company had employed a total of 36,652 employees all over the continent. The performance of the company has been on a gradual increase; in the year 2009/ 2010, the passengers who used the online were 27.4 million, up from 22.7 million reported in 2008–09, the loaded cargo in the same period increased by 12.2% to 1,580,000 tons up from 2008–09: 1,408,000 tons. It is headquarters are in Dubai, United Arab Emirates. The current key people are Ahmed bin Saeed Al Maktoum (Chairman/CEO), Maurice Flanagan (Executive Vice-Chairman), and Tim Clark (President). The slogan of the company is “Fly Emirates. Keep Discovering” (Emirates airline, 2010). Various reasons have led to the well-improved performance but we will dwell on the benefit that it is positioning in terms of location has on its performance. The Location of Emirates The location that a company is in has either a positive or negative effect on the business. The more accessible a firm is the more the business it will attain and thus results in increased profits. In the airline industry, the company does not necessarily have to be operating its airport but the choice of the areas that are going to spread its business determines the success that it is going to get. The initial area that the company was incorporated was in Dubai and started its operation there. It was using Dubai International Airport (Flight International, 25–31 July 2006). Dubai is a world business destination and thus an investment to have an international airline there was a well-thought decision. The airline positioned here means that it is going to target the international world and the local
Today millions of people from France, Argentina, Brazil, China and many other countries associate the word “Carrefour” with convenience, quality, and the best service. That is why the chain of supermarkets and hypermarkets Carrefour is considered as the second greatest company in the industry round in the world. When the first store of this brand was opened in France in 1959 its founders concentrated on the most effective principles of marketing which were close to customers. Thus, the strategy has not changed, and the company continues to attract the customers with high quality of products, low prices, and innovative approaches to marketing. During many decades Carrefour keeps its leading positions at the market. Every year the leaders of the company do all their possible to broaden the geographic horizons and to attract more and more people to the world of hypermarkets where everything is developed and improved for their comfort. This winning company was established in France by the representatives of such families as Fournier and Defforey (Grant 2005). The name of the company means a thoroughfare. “In other words, the name signifies that is convenient to shop there” (“The history of Carrefour”). The start was rather successful. Nevertheless, the real revolution was made in 1963 when Marcel Fournier, Denis Defforey, and Jacques Defforey invented a progressive concept of a hypermarket (“The history of Carrefour”). “Hypermarkets became a rapid success, revolutionizing the retail industry in France and worldwide” (“Carrefour SA”).One more important detail was the idea of convenient parking zone near the supermarkets and hypermarkets. The next stage was the opening of the first hypermarket outside France in Belgium. It was the begging of a new age for the development of the brand. Nowadays customers know the hypermarkets of Carrefour “under more than two dozen names including Carrefour, Champion, Shopi, Marché Plus, Dia, Ed, and Promocash” (“Carrefour SA”). Reference List Carrefour SA. (n.d.). Retrieved from http://www.fundinguniverse.com/company-histories/carrefour-sa-history/ Grant, T. (ed.). (2005). International directory of company histories . USA: St. James Press. The history of Carrefour. (n.d.). Retrieved from https://historyofbusiness.blogspot.com/2009/09/history-of-carrefour.html
Introduction It needs to be said that service organizations have been developing at a fast rate over the last few years in UAE, and they started to focus on the customer service. Research It is paramount to conduct studies in this field because the importance of customer satisfaction for every single business should not be disregarded. Scope and Importance of the Study This study is focused on Sharjah Electricity & Water Authority (SEWA) organization that operates in Sharjah and is focused on the provision of a range of services. It needs to be said that this study is incredibly important because most firms have started to view satisfaction levels of customers as one of the most important factors that influence the success of an enterprise. However, they frequently lack the understanding of ways in which this issue needs to be addressed and are satisfied with the current situation. Nevertheless, improvement of customer satisfaction should be viewed as an opportunity for most companies to increase their profits. It is also paramount to note that new technologies are always being developed, and it becomes easier for consumers to have access to essential information. 1 This aspect is significant and should be taken into account because any reviews of customers that had a bad experience should be avoided in the modern world because information is being spread at an incredibly fast rate on the Internet. Objectives: Primary and Secondary The primary purpose of this study is to identify the level of importance of customer satisfaction for service organizations. The secondary goal is to determine if customers are currently satisfied with the level of services that are provided by this company, and how the levels of satisfaction may be improved in the future. Another factor that should be taken into account is the development of recommendations that should be considered by the firm. Also, one of the core objectives of this study is to draw attention to this issue because it is currently perceived as not significant. Data Analysis A range of tools has been chosen for this particular study. First of all, literature and peer-reviewed journals were reviewed to get a better understanding of this problem in this sector. Another aspect that needs to be noted is that customers of this company were surveyed with a use of various questionnaires, and interviews. The response rate is one of the primary issues that needed to be addressed because it affected the validity of the received data. Paper-based surveys were chosen because they have several advantages such as an ease of conducting and others. 2 Finally, the information was manually reviewed and compared
SamTech Middle East is ranked among the most successful companies based in the United Arab Emirates whose activity relates to information technology and IT solutions for business. Nowadays, the company under consideration provides its services to small and large-size companies and government entities in different countries. The successful work of the discussed company won recognition from thousands of clients in Asian and African countries. Being headquartered in Dubai, the company is also known as a popular service provider in the Middle East. SamTech Middle East provides a wide range of products and ready-made solutions for entrepreneurs in different parts of the world whose work involves the necessity to manage numerous types of physical assets. In terms of the history of the company, SamTech Middle East was established fourteen years ago, and it has managed to earn the trust of numerous clients since that time. Importantly, there is a wide range of awards that the management of the company has received recently due to the quality of services and solutions developed by SamTech Middle East. For instance, the company got the CSR Label (the reward that defines the degree to which companies’ responsibility and corporate sustainability strategies are up-to-date and successful) four years ago. Apart from that, due to the concerted efforts o
Introduction Edgar Schein developed a model to help employees and students understand the ways of improving their interactions regardless of the cultural differences amongst them. Schein argued that his organisational culture model is an abstract presentation (Hogan and Coote 1609). His model makes culture more visible in organisations by understanding the direct and indirect mechanisms that regulate the behaviour and policies of companies. He explained that organisational culture is influenced by direct mechanisms like behaviour, opinions, and status of a company. On the other hand, indirect mechanisms (mission, formal guidelines, corporate identity, and organisational design) are determinative and do not have direct influences on an organisational culture (Hogan and Coote 1612). The organisational culture model is represented as an onion shape with the artifacts and symbols, core values, and assumptions forming the outer, middle, and inner layers respectively. He argued that his model can be used to create cultural change by unlearning bad behaviour before adopting ethical and professional practices. According to him, organisational change starts from the periphery (artifacts and symbols) because it is easy to change them (Hogan and Coote 1615). Relationship with Class Topics The class topics, especially on organisational culture and ethics resonate with the arguments presented in the article by Edgar Schein. His arguments surround the issues of introducing change in the behaviour of employees and developing a reputable brand through professional conduct (Hogan and Coote 1618). In addition, it introduces key elements that explain the importance of changes in organisations by highlighting the benefits that a company can enjoy if it focuses on cultural advancement through rewarding employees who perform well. This article and the class topics emphasise the importance of ethical values and behaviour in shaping the public’s perception and attitude towards an organisation. Critical Thinking Relevance The article by Suellen J. Hogan and Leonard V. Coote about organisational culture is relevant because it helps managers, employees, and students to understand the importance of transforming organisations through a change of practices and belie
Introduction Houston Community College is a higher education institution that provides learning opportunities to different communities which include Texas, Missouri city and Stanford. The communities around the colleges provide services to the college as they work in the institutions while some study there. Parents comprise a large portion of these communities. Helping them manage some of their responsibilities which include; taking care of their children while they are at work or studying would go a long way in improving their performance. The purpose of this paper is to propose the need to establish a daycare in the colleges which would go a long way in helping the parents and improving the quality of their work Summary Parenting is a hard responsibility especially if an individual has to work to provide for the family or attend school (Essa, p. 56). As a result of this, setting up a daycare at Houston Community College would help the parents a lot in taking care of their children while they are at work or attending school. This would help ease the stress on the workers and students parents hence improving their efficiency at work and ensuring better concentration in class. Additionally, establishing the daycare would result to increasing job opportunities and hence reducing unemployment which would in turn improve the economy. The daycare would not only serve the college but also the community around the institution, as those who are interested can benefit from the program since they would be allowed to participate. Project description A daycare at Houston Community College would enable the parents accomplish their responsibilities which include ensuring that the well being of their children would be taken care of. In addition to this, the parents would fulfill their responsibilities at work or in school thus reducing the stress levels of the parents. A daycare would eliminate the problem of parents bringing their kids to school or work which is a major distraction and cause of under performance to parents. Through a daycare that is close to parents, they would be enabled to monitor their children and respond to emergencies easily. Rationale for proposing a daycare Close to fifty percent of children living in the United States are currently cared for by people who are not close relatives of theirs (Colney, p. 30). According to Conley (p. 34) ”in two third parent homes, both parents work, providing a large and ever growing consumer base for the daycare industry.” Therefore establishing a daycare will not only help the parents but would also be a source of revenue to the institution. Parents comprise close to a third of the working population of Houston Community College and close to an eighth of the students population. A large percentage of this population can’t afford paying for many services or they do not trust leaving their children to strangers without their supervision. This leads to parents bringing their children work or to school for th