Effects of Eight Components on Quality of Services and Products to Consumers Consumers usually go for quality services and products. According to Montgomery, knowing how to improve quality is crucial in growth of business enterprise (9). Improved quality has great reward to business owners. Indeed, there are eight various components of quality (Montgomery 11). Customers normally analyze goods and services in order to know whether such products will perform particular functions. In fact, consumers normally go for products that preformed best. Secondly, complex goods like automobile products need to be repaired to improve their performance. Moreover, goods that needs frequent repairs are unreliable. Thirdly, costumers normally like goods and services that are durable. For example, customers are interested to go for durable automobile products that can serve them for longer service life. Fourth, many consumers also consider how economical and easily would it take to repair and maintain such goods. Fifth, customers are interested in products which appeal visually (aesthetics). In addition, manufacturing industries normally like to make products that appeal in terms of sensory features to distinguish their goods from other competing firms. This is done to attract customers. Sixth, consumers normally look for products that posses extra features beyond essential specification. Costumers usually like products made of superior quality which other competing products lack. Seventh, consumers usually purchase products from reputation manufacturing companies. Such reputations would be determined by quality of goods manufactured, and how customers are handled by various companies. Lastly, consumers usually go for products that are designed exactly to meet intention of a manufacturing company. Indeed, goods of high quality have to fulfill labeled requirements of various products. For example, Automobile parts which do not fulfill expectations of the maker thus will cause difficulties to consumers. Moreover, when automobile parts are designed slightly smaller or bigger, several components of motor vehicle will not function and perform what is it intended for. Differentiate between quality improvement and control, quality planning and quality assurance According to Montgomery, quality improvement is focused to reduce products wastage (22). Indeed, this is vital in business managements. Quality planning is an important policy that aims to promote long term success in business objectives. Furthermore, quality planning is focused to enhance financial strategy, effective exploitation of human resources, marketing policy and goods development strategy (Montgomery 22). “Ineffective quality planning will lead to wastage of finance, expertise skill and time of a business organization” (Montgomery 22). Ineffective business determination encounters consumer complaints, making defective products and failure in field tasks (Montgomery 11). In fact, quality planning aims at satisfying consumers’ need. Quality planning must adopt eight components (listed in section 1) that promote quality of services and products. Actually, business organizations need to engage in quality improvement. On the other hand, Quality assurance refers to activities which are employed to promote and maintain quality of services and goods. Actually, quality assurance is aimed at handling custome