Introduction When opening a new store, human resource planning is one of the most important tasks that the top management unit will need to consider before a firm becomes operational. It is one of the initial tasks that should be done in order to determine the approach that the organization will take in hiring and managing its employees. Human resource is one of the most important factors that an organization needs in order to operate normally. According to Starling (2011), human resource defines the path that an organization takes based on the manner in which they implement the strategies developed by the top management. Employees are always in constant interaction with the customers and other stakeholders within the external environment. This means that they are the best ambassadors of any given organization. Customers or the general public will base their judgment about a firm on the nature of the experience they had with the employees of a firm. Similarly, the top management needs the employees for two very important tasks. When formulating policies, the employees who are always in the field are needed to help inform the top management about the current situation in the market and the changing tastes of the customers. This will ensure that the formulated policies are sensitive to environmental conditions. When the policies have been formulated, the top management will also need the employees in the implementation process. They will need to apply the policies while in the field to help the organization achieve its objectives. The New Dubai Shopping Mall is expected to be one of the leading prestigious shopping malls in the city of Dubai. The project is underway, and it is important to clearly define the nature of the employees who will be involved in its normal operations. According to Kuballa (2007), when starting a new business, it is important to be careful with the type of employees hired to undertake various duties. This is specifically so if the new business is planning to operate in the high-end market. This business unit will target the upper-middle class and the upper-class members of this society. These are people who are very sensitive, not only to the products they receive from the shops but also the manner in which they are served. They need a workforce that understands their mentality and are able to meet their demands efficiently. The New Dubai Shopping Mall will need employees who understand the market needs, changes brought about by technology, and cultural influence on consumer purchasing patterns. It means that the employees must have a good educational background, skills, and talents to address various tasks within the mall, and the desire to meet and exceed the set expectations. Those who will be directly involved with the handling of the customers should be fluent and very presentable. Given that this is a high-end shopping mall, it may even require employees who are bilingual given the cosmopolitan nature of the city of Dubai. In this section, the focus will be to define human resource planning that will be used by the relevant authorities when establishing the plant. Competency/ Value Framework The New Dubai Shopping Mall is an ambitious project that is expected to offer competition to the existing shopping malls. This shopping complex will have various depart