Introduction JP Morgan Chase is a financial services firm with operations across 60 countries in the world. With a wide portfolio of services ranging from investment banking to small business and commercial banking, JP Morgan needs a diverse workforce that can provide world class service to its globally diverse customers. Main body Being a service oriented business JP Morgan needs employees that are talented and have both the technical and the soft skills that are needed for providing quality, consistent service, which is its competitive edge given the cut throat competition among financial service providing companies. Diversity of the work force plays an important role in this where employees from all walks of life are needed to cater to the unique cultural differences in global consumers. While diversity is an advantage in multinational corporations such as JP Morgan, it also calls for added management responsibility. According to William B. Harrison, Jr. Former Chairman and Chief Executive Officer at JP Morgan Chase: JPMorgan Chase has seen first-hand the benefits gained with a corporate culture that’s actively inclusive, where colleagues are recognized based on their talent and skills, and where diversity is used as a competitive advantage to benefit from the broadest possible pool of employee talent, experiences and perspectives. In order to have a reliable and efficient work force JP Morgan’s work environment needs to be an encouraging and friendly atmosphere that inculcates a sense of empowerment among employees along with a set sense of focus and direction to help employees channel their energies into providing constantly improved and innovative services. To build such an environment, JP Morgan should have a set of guiding principles and values that give rise to a strong sense of business ethics among employees. For this managers should be focused on how best to adapt their organization to change and improvement along with using management techniques that help employees achieve their material, security, social affiliation and self actualization needs along with meeting organizational objectives. In fact, one of the principles of workplace environment and diversity at Chase is: Our goal is to provide an inclusive work environment founded on a meritocracy in which everyone has the opportunity to succeed. (JPMorgan Chase , 2009) Moreover, Chase has implemented this regime to an extent where it has gained recognition from the American Psychological Association in 2003 when it received the award for being a “Psychologically Healthy Workplace”. The fact that decision making power is given to people at all levels of the hierarchy in accordance with the needs of each job also helps in making a happy working environment. In order to gauge how effectively JP Morgan Chase uses power principles and how it employs decisions and actions in managing business ethics, organizational change and in decision making criteria, we need to evaluate its critique management. Before proceeding onto describing critique management at Chase it is imperative that a discussion be carried out to see what power principles are and how they affect workplace environment at the company. According to John Harricharan, the twelve power principles to garne