Effective communication is necessary if efficiency in the provision of healthcare services is to be attained. Nevertheless, effective communication is hampered by the fact that healthcare professionals work autonomously. To address this and other communication barriers, demonstration of certain communication skills is required for every healthcare professional. The acquisition of these skills is necessitated by the nature of work done by healthcare professionals; dealing with distressed patients. By upholding the virtues of effective communication, physicians do more than provide efficient healthcare; they help patients deal with distress. Thus effective communication not only conveys the message but is also part of effective healthcare provision. The purpose of this interview is to link theoretical assumptions on effective communication, with real life communication scenario within the healthcare industry. Crucial data for this assignment is derived from interviewing a senior healthcare professional. As explained by Wilmot (2008), in order to derive credible and quality information from an interviewee, relevant questions are necessary. Thus, five broad based questions covering major elements of effective communication within the healthcare industry have been developed for this interview. According to VanDeVen (2007), selecting a credible and authoritative interviewee is necessary if quality interview outcomes are to be achieved. Based on VanDeVen (2007) assertions, a highly regarded psychologist serving in a major hospital in Melbourne, Australia, has been chosen for this assignment. His enormous professional responsibility and authority makes the him a preferable candidate as well as a source of credible and valid information. As Ritchie, Lewis and Elam (2003) explain, setting up an interview must follow due process. This involves explaining to the interviewee the purpose, goals and the reason for the interview. Additionally, it is important for the interviewee to gain the assurance of the interviewer on the genuineness of the interview process and confidentially with which information is to be treated. This further helps to gain interviewee’s confidence and trust. Therefore, to gain the confidence and trust of the psychologist, the DSO letter issued by the University seemed relevant. According to Rosenstein (2006), there are two levels of communication within the healthcare industry: physician to physician and physician to patient. Regardless of the level of communication, there are numerous skills necessary if effective communication is to be achieved. Grogan et al. (2004) argue that whether communication takes place within a group or between two individuals, active listening not only enhances understanding but also eliminates ambiguities. For healthcare professionals, the ability to demonstrate good listening skills seems relevant. As such, the ability to differentiate between what is said and what is meant, seek clarification where there are ambiguities and misunderstandings, as well as maintain direct eye contact with other communicants are crucial skills that enhance effective communication (See appendix 1). Communicants ought to demonstrate these skills regardless of whe