Executive Summary The study of operational management has been around for decades. A general understanding of the nature of operations in management takes businesses to the next level. Any business has a number of operations divided by their functions, such as the accounting and sales divisions and in any operational unit, work processes exist to smooth operations and eliminate mistakes. All operations of a company are important. They complement and aid each other in the overall operations. This paper will analyze a historic five-star hotel’s operations. It will focus specifically in its current marketing operation. The marketing division is in focus because of the current setback the hotel is experiencing. The hotel used for this study has special features that provide information adequate for the study. Common operational management concepts are used to identify and evaluate the current system. Concepts from lectures and other secondary data are also used to describe, supplement, and reference previous research. Some concepts used are lean manufacturing, benchmarking and business process re-engineering. They were used to identify problems and challenges of the hotel. Potential problems and following recommendations were explored by the end of the paper. The main concern for the hotel is the decreasing number of customers because of the cheaper and quaint hotels in its vicinity. This information is the reason for selecting the operational unit focused on. Methodology The existing data available is provided. There are certain features in the information provided that will allow me to assume a number of things, such as the implications that being a historic hotel will offer. The concepts used to analyze the data from the hotel and its operations were presented in a lecture during class. They will be discussed on the historic hotel to provide useful information for the improvement of the effectiveness and efficiency of the operations of the hotel. Other secondary data will also be used. The method of analysis will be as follows. First, the current situation of the hotel and the specific operational unit chosen will be described and analyzed. Then existing problems of the hotel and the operational units will be identified and analyzed. Next, the paper will provide recommendations for solutions to the current problems identified. Lastly, the paper will provide potential problems, recommendations, and opportunities that the hotel can plan ahead for. This paper will refer to concepts presented from the class lectures and will aim to improve the overall operations of the hotel by the above method. Brief Description of Special Features Special features of the hotel are as follows:  1. the hotel is historic,  2. it was highly profitable and popular before the past few years,  3. it is privately owned,  4. it is a five-star hotel,  5. it is near hotels which appear economical and quaint,  6. it is strategically in the center of an international city that has a high level of tourists, particularly international tourists. A “historic” hotel means that the hotel was the setting of a historical event, whether it is a cultural or political event. Thus, it would hold a certain ambience prevalent to the culture of the country in that time of history. The hotel will have retained the architectural style of the period it was built in or at le