Online check-in and information gathering in advance One of our recommendations to Porter is to encouraging customers to check-in online and provide personal info regarding number of personal items, carry-ons and checked bags at least one day (up to thirty days) before departure. The extended check-in window provides the passengers more time and opportunities to notify Porter of their travel details. Cancellations should also be made in advance and notify Porter in a timely manner. By doing so, the estimated weight of the aircraft will be calculated more precisely and efficiently before date of departure. One method of incentify the passenger to provide information is to implement travel credit rewards or discount system encouraging passengers to notifying the airline in advance if they do not plan to board the airplane due to any reason. Passengers booking non-refundable and unchangeable flight tickets do not have any incentive to notify the airline of their no-show, and the total weight of passengers are difficult to estimate before the date of check-in. In his strategy, cancellations made 7 days, 3 days or 24 hours before departure will receive credits or discount added to account. Or Porter could add a no-show fee (could be refunded on the day of the departure) to the original price when purchasing. Collaboration with other departments Work with customer service representatives at check-in desks to speed up the process of information gathering. In accordance with the statistics, the inappropriate presentation of data due to the absence or failed cooperation between services or employees is one of the central keys for the delays (ICAO, 2018). For this reason, there is a critical need for the encouragement of collaboration by establishing a new system where every unit reports information related to flight with the primary aim to guarantee that SOC department have all needed parameters to make calculations and prepare the plane for the flight. The data exchange can be organized via the use of special software and applications ensuring fast and effective resolution of emerging conflicts that might emerge in any airport. Clear role and responsibility are announced to the employees This recommendation is apart of the culture shift management, focusing on defining the clear role and responsibility to employees. Specific human resource management techniques and training might be used to ensure the understanding of the importance of teamwork performance and relationship with individual achievement. Employees involved in the process of estimating and completing the weight and balance check should be aware that they are performing in a team. Any mistakes or failure will affect the performance of the whole team. Therefore, individuals are held accountable for their actions and responsible for their mistakes. An individual could be assigned to be responsible for the final check-up or monitoring the whole process from check-in to the flight take off and hold employees responsible. A short record or summary notes at each step completed by employees responsible might help to identify errors and specific issue during the process. Increase the time for the flight check-in Another possible rec