Introduction: Company overview Deutsche Post DHL (DP DHL) is a logistics solution provider operating globally. DHL’s headquarters are in Bonn, Germany and the company’s primary operations are found in more than 220 countries across Europe, America, and Asia. The company offers an assortment of services including mail, carriage, contract logistics solutions and other value-added services. Principally, the company has diversified its operations in terms of business divisions and geographical markets. Global forwarding, freight division is the company’s largest business division accounting for almost 30% of the total revenues (“Datamonitor: Deutsche Post” 3). However, the core operation is the express division, offering courier and express services globally. The mail division, supply chain and express division follow the topmost division in that order, in terms of revenue. Evidently, the company prides itself in comprehensive contract logistics solutions, which has empowered it to influence economies of scale and help it to not only shape but also uphold a strong brand globally (Musiolik 29). The company’s motto is “Living responsibility”, and in practice, they live it as the company emphasizes its pledge to social accountability (Musiolik 29). This has seen the company establish programs in ecological protection, disaster management, and education. DHL and business ethics Ethics is considerably a key integrating force in management. According to Godiwalla (1382), managers now, more than ever, understand that by embedding ethics into business, they can secure a competitive advantage and promote a sustainable development of their companies. Business ethics comprise a set of rules and moral standards that aim at enhancing the company’s economic conducts and activity (Neiman 78; Raza 50). At DHL, quality is of paramount significance. Moreover, DHL is ethically committed to achieving customer satisfaction through their customer-focused business processes, projects, and dealings (“DHL: We Deliver” 46). The focus of DHL Company is to inspire trust in their company, and as a result, they take into account not only the quality of their service but also the ethical, social, and environmental performance. The corporate values of DHL guide the employees towards sustainable development. Additionally, social responsibility enables DHL to honour the diverse interests of their customers, employees and business partners (Rahim and Shawkat 610). As a multinational company, DHL subscribes to the United Nations Global Compact, which sees to it that they respect human rights in their sphere of influence. Moreover, the company is ethically committed to transparency, pledges to accounting and reporting standards that ensure accuracy and authenticity of information, and complies with rights and regulations that combat money-laundering activity. DHL has chosen to pursue effective business ethics through a monolith and standardized global approach (Godiwalla 1381). The company has also adopted multiple and customized approaches that suit each country’s needs. It is evident that by adopting a customized approach for each country, DHL is able to embrace a second approach that enhances the company’s ethical commitment to its different markets. The ethical commitment allows the compa