Introduction In the early 80s service became an integral and very significant aspect of operation management. Service movement was motivated by high number of students who were involved in non-manufacturing activities. During this period, there were disillusion in the existing contents in operation management by both the college students and the economic experts. There were a number of subjects taught in high academic institutions such as consignment quantities, line balancing and stock regulation which had little connection to the challenges facing executives managing service operations. This does not mean that these subjects had no value, but consumer service, quality of service and design were main challenges that were facing the operation managers during that time and there were no instruments or techniques to assist the management to counter such challenges (Kleinndorfer et al. 482; Johnson 104). High demand for service oriented strategies in operation management was timely. This blended well with the emerging realization of the significance of the consumer and enhanced consumer geared view of operations. This marked the beginning of the shift from the efficiency –oriented operation management. This matched with the rising strategic trend in operation management. Service operation emphasize not only in making operation management more subject oriented, but also assisted in developing strategic advantage (Choon 3). Since 80s, service operations have had great appeal globally in diverse functional areas. Service operations are characterized by a number of stages: First is the understanding of the diversity between products and services, second is the development of theoretical model and third is the pragmatic testing of these models. The fourth stage is concerned with application of instruments and models to enhance service management. Service movement has increasingly grown due to overlap between the issues of operations, marketing and human resource management (Johnson 104). Analysis of Toyota Motor Corporation Toyota motor company is the number one auto manufacture in the planet. Its market stretches to over 170 countries and regions globally. Toyota’s principal markets are USA, Europe, Japan and Asia. The company’s headquarter is in Toyota city, Japan and employs approximately 300000 workers. Toyota manufactures and sells automobiles ranging from passengers cars, sports and recreational vehicles to huge trucks. Toyota’s subsidiary company, Daihatsu Motor Company manufactures and sells medium sized vehicles and compressed cars. Hino Motors manufactures and sells commercial automobiles. Toyota also produces motor vehicle spare parts and accessories for sale and for own use (Liker and Hoseus 4). Toyota operates through three divisions and these are automotive, financial services, and other businesses. Toyota’s automotives are further divided into normal engine vehicles and hybrid vehicles. The company’s product line up includes semi-compact and compact cars, medium sized vehicles, trucks, buses and minivans. Toyota’s Automobile products brands include Corolla, Avensis and Camry. Toyota also produces Lexus cars but as a separate entity from its bran