Business Process Management (BPM) refers to the process of ensuring that all the activities of a business unit are operating most efficiently and effectively (Phillips 2011). Efficiency is one of the methods that a business can use to gain a competitive advantage in the market (Montgomery & Porter 1991). In this light, it can be what enables a business to survive in its operating environment. This paper explores the role that communication plays in business in the context of BPM. Communication is a vital part of all the activities of an organization—the communication practices of an organization form an important part of its assets. Communication Model Communication is a process composed of several components. These components include the information source, transmitter, receiver, and Information destination (Corson, Heath & Bryant 2000). The information source refers to the person who develops the message to be sent through the communication system. The transmitter is the means of encoding this message to allow for its transfer to the receiver (Dixon 1999). The receiver in this model refers to the gadget or instrument that decodes the message sent by the transmitter (Dixon 1999). After the receiver decodes the message, the information reaches its destination. Between the transmitter and the receiver, noise may enter the communication system (Corson, Heath & Bryant 2000). In this case, noise refers to the unwanted addition of signals to the original message, or the distortion of the original message. If there is no means of removing the noise from the communication system, then the final message may not be the same as the original message. This phenomenon is called distortion. In an organization, the introduction of noise may take place in the normal transmission channels. For instance, a memo from the CEO that has information that should reach the whole organization through departmental heads may collect noise when the department heads interpret the message. They may introduce bias to the message or add elements that were not in the original memo. This limits the CEO’s capacity to communicate accurately to all members of the organization. Purpose of Business Process Management To have an effective discussion on the importance of effective communication in BPM, it is crucial to begin by examining the purpose of BPM. The purpose of BPM in an organization includes increasing operational efficiency, achieving strategic alignment, eliminating waste in business processes, and reduction of costs (Phillips 2011). Organizational efficiency refers to the capacity of an organization to make the most use of its resources to deliver maximum value (Kazmi 2008). BPM makes it possible for process managers to determine the most effective ways of handling any task within the organization. Achieving organizational efficiency requires a wholesome approach. If one department optimizes its processes without involving the others, its activities may cause bottlenecks in the operations of the other departments. Strategic alignment refers to the situation where all the activities of an organization contribute towards the achievement of its strategy (Jeyarathmm 2008). The strategy is a crucial component of business planning today. Therefore, organizations use BPM to ensure that all the tasks in the organization contribute towards the achieve