Executive Summary Summary Statement The benefits and key steps of implementing TQM in Smart Pack Ltd. Key Elements Commitment, employees, quality control, stakeholders, top management, PDCA The focus of the Report The report presents an overview of the Total Quality Management approach. By reviewing the literature, it attempts to summarise the information on its relevance, functionality, common implementation strategies, and possible barriers. Findings The report concludes the practical validity of TQM in the case of Smart Pack Ltd., its applicability, and points out the range of benefits resulting from the process. However, at least one important step is expected to cause difficulties unless it is addressed early in the process. Discussion Given the successful record and an abundance of case studies that confirm the validity of the approach, TQM would be beneficial to our company regardless of the contract suggested by LEGO. Conclusion Except for one particular aspect, all of the main steps are possible to complete within the designated time frame and conclusively assess the progress. Recommendations The main concern is the possible rigidity of the workplace culture, which is known to require more time than we have at our disposal. For this reason, it is recommended to thoroughly review the company’s records which may provide additional insights into the flexibility of the employees and their readiness to change based on the prior instances of similar processes. It is also recommended to search for culture-specific literature since the overwhelming majority of TQM cases describe Asian, European, and American companies and will likely require adjustments when applied to the Australian market. Purpose of the Report The following report is aimed at illustrating the importance and relevance of the Total Quality Management approach, describing its benefits, outlining its target groups, and predicting the possible barriers in the course of its implementation. The report also suggests a possible action plan for the TQM process and briefly describes each step to create a more concise image. The report is primarily introductory. Thus the present version of the plan is subject to change once the required data and background are obtained. Background LEGO is one of the biggest and most recognizable toy manufacturers in the world. We recently received a proposition to become a subcontractor from the company. Cooperation with an entity of such magnitude puts great responsibilities on Smart Pack Ltd. Thus, the TQM implementation is desirable regardless of the demands presented by LEGO. Method The current version of the report focuses on the existing knowledge in the literature, primarily the credible scholarly journals. Scope The report is a broad overview of the expected actions rather than a set of detailed instructions. What is Total Quality Management? Total Quality Management (TQM) is an approach aimed at improving the quality of the company’s operations. It is a long-term action rather than a quick fix solution and is implemented through maintaining a workplace environment that maximizes the efficiency of operations on all stages and constantly improves quality. While the quality improvement process is commonly attributed to the products and services, in reality, it involves the enhancement of the