Introduction There have made the case for the importance of people skills. But nowhere the discipline on which it is based is called “People Skills”. The term that is widely used to illustrate the discipline is Organisational behavior. Organizational behavior is a pasture of learning that explores the impact of groups and individuals as well as a structure that has on behavior inside the Organisations, to apply such awareness toward getting better an effectiveness of Organisation. This is a case study of a fancy restaurant named “La Maison” that stayed at Coogee. In which Diana Almers is an employee. Jean-Pierre Godot is the owner of this restaurant. The focusing point of this case study is to criticize the learning theory of Organisational behavior, identification of positive and negative reinforcements, punishment and extinction that used by Godot and the customers, discussion of the impact of reinforcements and punishment have on Diane’s behavior, and finally, trace out the concepts that would apply to the effectiveness of an organization. Answer to question no-1 Learning is any comparatively eternal change in behavior that takes place by experience. Changes in behavior indicate that learning has taken place and that place and that learning is a behavior change. This definition has several components that deserve clarification. First, learning involves change. Change may be good or bad from an Organisational point of view. People can learn unfavorable behaviors to hold prejudices or to avoid their liabilities, for example- as well as favorable behaviors. Second, the change must become ingrained. Immediate changes may be only reflexive or as a result of fatigue or a sudden burst of energy and thus may not represent learning. Third, some form of experience is necessary for learning. Experience may be acquired directly through observation or practice, or it may be acquired directly through observation or practice, or it may be acquired indirectly through reading. The crucial test remains- “Does this experience result in a comparatively eternal change in behavior? If the answer is yes then it can be said that learning has taken place. The influence is central to the learning viewpoint. There have been found to determine the influence that will have on an individual-   * Attentional process: people learn only when they recognize and pay attention to its critical feature.   * Maintenance process: Employees’ power depends on how efficiently they can understand and keep in mind the information after a long time.   * Motor reproduction processes: this process exhibits that the person can execute the modeled actions.   * Reinforcement process: if optimistic inducement or rewards are provided by the company, persons would be more motivated to demonstrate the modeled behavior. Criticism  1. “Learning is any comparatively eternal change in behavior which take places under experience.”- This statement of learning does not work in all practical fields.  2. “Learning involves change”- this philosophy can not be applicable in all working sectors.  3. “Some form of experience is required for learning”- this method is not essential because learning is the procedure to build p