Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Calendar and ServiceNow Customer Service Management (CSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
Can you find high-priority cases that have breached SLAs, and for each breached case, get the assigned agent's name. This is for the Acme Systems account; we'll sort out the rest later. Create a 'SLA War Room' event on the team management calendar for 5 PM, November 15th 2025 (meeting url: https://meet.up), verify and use my default TZ. In the event description, list the case numbers and the names of the agents responsible, but if we have just one case just make it 'case_id: {case_id} assigned_to: {assignee_email}'. Lets focus on new cases for now. Finally, update all those specific cases to have an escalation reason of 'impact'.

Available tools:
get_calendar_list
find_account
list_settings
list_users
find_case_slas
update_case
search_cases
create_event

Verification checks:
[{"verifier_type": "database_state", "name": "Event creation (Time and Link)", "description": "Verifies the 'SLA War Room' event was created on the correct calendar, with the correct local time (5 PM) and the required meeting URL.", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM events WHERE calendar_id = 'abigail_hunt69-team' AND summary = 'SLA War Room' AND strftime('%Y-%m-%d %H:%M:%S', start_datetime) = '2025-11-15 17:00:00' AND json_extract(source, '$.url') = 'https://meet.up' AND  start_timezone = 'America/Los_Angeles'", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Event description check (Single Case)", "description": "Verifies the description was set using the single-case format with the provided case ID and assignee email.", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM events WHERE calendar_id = 'abigail_hunt69-team' AND summary = 'SLA War Room' AND description = 'case_id: 71 assigned_to: mary.molina@servicenow.com'", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "External case update", "description": "Verifies that case 71 in the customer_case was updated to have an escalation reason of 'impact'.", "gym_name": "sn-csm-server", "validation_config": {"query": "SELECT COUNT(*) FROM customer_case WHERE number = 'CS-0000071' AND case_id = '71' AND escalation_reason = 'impact'", "expected_value": 1, "comparison_type": "equals"}}]