Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Calendar and ServiceNow Customer Service Management (CSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
Escalate my medium-priority Cisco ASA 5525-X Variant 42 issue, as it has now become a critical blocker. Also, check my primary availability on 26th December 2025 and, if I am free, schedule a similar meeting to the existing office day event with the assignee to expedite resolution, and highlight it in red.

Available tools:
search_cases
list_users
get_calendar_list
update_case
get_colors
create_event
list_events
find_product

Verification checks:
[{"verifier_type": "database_state", "name": "Event created", "description": "Verifies event was created with correct description.", "gym_name": "gym-calendar", "validation_config": {"query": "select count(*) from events where summary like '%0000345%' and calendar_id = 'aaron_hicks-primary' and description like '%0000345%' and source like '%0000345%' AND date(start_datetime) = '2025-12-26' AND date(end_datetime) = '2025-12-26' AND start_timezone = 'America/New_York' AND end_timezone = 'America/New_York' AND color_id = 11 AND visibility = 'private' ANd location = 'Home Office' AND eventType = 'workingLocation';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Attendees added", "description": "Verifies James Stevenson was added as attendee.", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM attendees WHERE event_id = (SELECT event_id FROM events WHERE summary like '%0000345%' AND date(start_datetime) = '2025-12-26' AND calendar_id = 'aaron_hicks-primary') AND user_id = 'paige_collins';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Case update", "description": "Case update", "gym_name": "sn-csm-server", "validation_config": {"query": "SELECT COUNT(*) FROM customer_case WHERE number = 'CS-0000345' AND priority = 'critical';", "expected_value": 1, "comparison_type": "equals"}}]