Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Drive and ServiceNow IT Service Management (ITSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
Orchestrate the response for a reported 'Global Email Outage'. 
1. Identify the user 'joanne.simpson@servicenow.com' in the ITSM system.
2. Create a High Urgency Incident for this user with the description 'Global Email Outage'.
3. In Drive, create a folder named 'INC_War_Room'.
4. Inside that folder, create a file named 'Timeline.txt'.
5. Set the file's description to 'Official Incident Timeline'.
6. Add a comment to the file: 'Tracking started'.
7. Update the Incident in ITSM with a work note: 'War room setup complete in Drive'.

Available tools:
create_comments
get_user_using_email
create_file
update_incident
update_files
create_incident

Verification checks:
[{"verifier_type": "database_state", "name": "Verify Incident Created", "description": "Checks ITSM for the specific incident with correct urgency AND impact.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE short_description = 'Global Email Outage' AND urgency = 'high' AND impact = 'high' AND caller_id = (SELECT user_id FROM users WHERE email = 'joanne.simpson@servicenow.com');", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify Incident Work Note", "description": "Checks if the incident was updated with the Drive confirmation.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE short_description = 'Global Email Outage' AND worknotes LIKE '%War room setup complete%';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify Drive Folder", "description": "Checks if the war room folder exists.", "gym_name": "gym-google-drive-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM files WHERE name = 'INC_War_Room' AND mime_type = 'application/vnd.google-apps.folder' AND trashed = 0;", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify Timeline File", "description": "Checks file creation, parentage, and description.", "gym_name": "gym-google-drive-mcp", "validation_config": {"query": "SELECT COUNT(f.id) FROM files f JOIN files p ON f.parent_ids LIKE '%' || p.id || '%' WHERE f.name = 'Timeline.txt' AND p.name = 'INC_War_Room' AND f.description = 'Official Incident Timeline';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify Comment", "description": "Checks the comment on the timeline file.", "gym_name": "gym-google-drive-mcp", "validation_config": {"query": "SELECT COUNT(c.id) FROM comments c JOIN files f ON c.file_id = f.id WHERE f.name = 'Timeline.txt' AND c.content = 'Tracking started';", "expected_value": 1, "comparison_type": "equals"}}]