Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Calendar and ServiceNow Customer Service Management (CSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
Please re-route case CS-0000493 to the CSM Tier 2 Support team and assign it to Tiffany Coleman. Also, check if we have a support calendar set up - if not, please create a new calendar named 'CSM Tier 2 Support' with my primary calendar properties, so we can track support-related meetings and activities.

Available tools:
assign_case_to_user
add_calendar_to_list
get_calendar
get_calendar_list
get_colors
find_user
find_user_group
set_case_assignment_group
search_cases
create_calendar

Verification checks:
[{"verifier_type": "database_state", "name": "Calendar verifier", "description": "Calendar verifier", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) AS count FROM calendars WHERE summary = 'CSM Tier 2 Support' AND time_zone = 'America/Toronto' AND color_id = 1 AND user_id = 'aaron_hicks';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "assignment_group_id verifier", "description": "assignment_group_id verifier", "gym_name": "sn-csm-server", "validation_config": {"query": "SELECT assignment_group_id FROM customer_case WHERE case_id = 493;", "expected_value": 2, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "assignee verifier", "description": "assignee verifier", "gym_name": "sn-csm-server", "validation_config": {"query": "SELECT assigned_to FROM customer_case WHERE case_id = 493;", "expected_value": 162, "comparison_type": "equals"}}]