Domain: hybrid

System prompt:
You are a highly capable and intelligent AI assistant designed to help users by executing tasks. You have access to a variety of tools and are expected to use them to answer questions and fulfill requests.

**Your Thought Process:**
1. **Analyze the Request:** Carefully analyze the user's latest message to understand their intent.
2. **Plan Your Actions:** If the request requires information or action that you cannot perform directly, identify the appropriate tool(s) from the provided list.
3. **Execute Tools:** Make one or more tool calls in a structured format. You can call multiple tools in parallel if needed.
4. **Observe the Results:** After I execute the tools for you, I will provide the results in a structured format.
5. **Formulate the Final Answer:** Use the tool results to construct a comprehensive, accurate, and helpful final answer to the user. If a tool fails, inform the user and ask for clarification if necessary.

**Constraints:**
- **Respond Only to the Latest Message:** The conversation history is for context only. Focus on resolving the user's most recent request.
- **Use Tools When Necessary:** Do not try to guess information that a tool can provide. If you need to know something, use a tool.
- **Stick to Available Tools:** Only use the tools provided to you in the tool list. Do not invent tools.
- **Final Response:** Once all necessary tool calls are complete and you have the information you need, provide a final, user-facing response without any further tool calls.

Task:
We keep misrouting HR portal issues to the wrong queue. Find the HR Systems skill and assign it to John Ramirez and Carl Brown. Create an active assignment rule named "HR Portal - HR Systems Coverage" that routes high-priority cases to users with the HR Systems skill. Send a message in the product feedback channel of the ServiceNow Community team explaining the new routing configuration.

Available tools:
list_channels
add_new_assignment_rule
add_new_skill_to_user
list_skills
get_user_using_name
add_new_skill_to_user
send_channel_message
get_user_using_name
list_teams

Verification checks:
[{"verifier_type": "database_state", "name": "HR Systems Skill Assigned To John Ramirez", "description": "Verify that the HR Systems skill is assigned to John Ramirez.", "gym_name": "sn-hr-internal", "validation_config": {"query": "SELECT COUNT(*) AS count FROM user_skill WHERE skill = 12 AND user = 99", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "HR Systems Skill Assigned To Carl Brown", "description": "Verify that the HR Systems skill is assigned to Carl Brown.", "gym_name": "sn-hr-internal", "validation_config": {"query": "SELECT COUNT(*) AS count FROM user_skill WHERE skill = 12 AND user = 82", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "HR Portal Assignment Rule Created And Active", "description": "Verify that an active assignment rule exists for routing high-priority HR portal cases based on the HR Systems skill.", "gym_name": "sn-hr-internal", "validation_config": {"query": "SELECT COUNT(*) AS count FROM assignment_rules WHERE name = 'HR Portal - HR Systems Coverage' AND active = 1 AND based_on_priority = 'high' AND based_on_skills LIKE '%12%'", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Routing Configuration Announcement Posted", "description": "Verify that a message explaining the new routing configuration was posted in the product feedback channel.", "gym_name": "gym-teams-mcp", "validation_config": {"query": "SELECT COUNT(*) AS count FROM channel_messages WHERE team_id = 'team_servicenow_public' AND channel_id = 'sn_public_standard_01' AND body_json LIKE '%Portal%' AND body_json LIKE '%Routing%' AND body_json LIKE '%Configuration%'", "expected_value": 1, "comparison_type": "equals"}}]