Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Drive and ServiceNow IT Service Management (ITSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
A server just crashed. In SN-ITSM, declare a major incident (Joanne Simpson as the caller) with the short description "MAJOR INCIDENT: Production Server Crash - Immediate Action Required" and notify the technical team. At the same time in Drive, create a status update document in Mobile Development drive so that leadership can be up to date with what's happening.

Available tools:
send_notification
list_drives
list_group_members
get_user
get_user_using_name
create_incident
create_file
list_user_groups

Verification checks:
[{"verifier_type": "database_state", "name": "Verify new incident", "description": "Verify that a new incident is created", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT \n    CASE \n        WHEN EXISTS (\n            SELECT 1 \n            FROM incident \n            WHERE short_description = 'MAJOR INCIDENT: Production Server Crash - Immediate Action Required'\n        ) THEN 1\n        ELSE 0\n    END as major_production_incident_exists;", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify file creation", "description": "Verify that a new server status file is created", "gym_name": "gym-google-drive-mcp", "validation_config": {"query": "SELECT \n    CASE \n        WHEN EXISTS (\n            SELECT 1 \n            FROM files \n            WHERE name LIKE '%status%'\n               OR name LIKE '%server%'\n               OR name LIKE '%crash%'\n        ) THEN 1\n        ELSE 0\n    END as file_with_status_server_crash_exists;", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Notification created for Joanne", "description": "Notification created for Joanne", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT \n    CASE \n        WHEN EXISTS (\n            SELECT 1 \n            FROM notification n\n            JOIN incident i ON n.incident_id = i.incident_id\n            WHERE i.short_description = 'MAJOR INCIDENT: Production Server Crash - Immediate Action Required'\n            AND n.email LIKE '%joanne.simpson@servicenow%'\n        ) THEN 1\n        ELSE 0\n    END as verification_result;", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Notification created for Stephanie", "description": "Notification created for Stephanie", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT \n    CASE \n        WHEN EXISTS (\n            SELECT 1 \n            FROM notification n\n            JOIN incident i ON n.incident_id = i.incident_id\n            WHERE i.short_description = 'MAJOR INCIDENT: Production Server Crash - Immediate Action Required'\n            AND n.email LIKE '%stephanie.todd@servicenow.com%'\n        ) THEN 1\n        ELSE 0\n    END as verification_result;", "expected_value": 1, "comparison_type": "equals"}}]