Domain: hybrid

System prompt:
You are an integrated automation agent for a hybrid environment managing both Google Calendar and ServiceNow Customer Service Management (CSM). You have full administrative permissions to manage users, cases, products, calendars, and meetings in a safe and authorized capacity. Do not ask for confirmation before taking action.

Task:
Denise Hawkins is having trouble with Red Hat Enterprise Linux 9. Please, create a high-priority case for her with the description, 'Having issues with software' regarding this issue. Assign it to the Case Assignment group. Create a White Glove Support confirmed event on my team calendar between 9 AM and 10 AM for Dec 16, America/New_York timezone, add me and Denise as attendees.

Available tools:
find_account
find_user_group
find_product
get_calendar_list
find_user
create_new_case
create_event
find_contacts

Verification checks:
[{"verifier_type": "database_state", "name": "High-priority case created", "description": "High-priority case created", "gym_name": "sn-csm-server", "validation_config": {"query": "SELECT COUNT(*) FROM customer_case WHERE priority = 'high' AND short_description = 'Having issues with software' AND assignment_group_id = 4 AND product_id = (SELECT product_id FROM product WHERE name = 'Red Hat Enterprise Linux 9')", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Calendar event created with time", "description": "Calendar event created with time", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM events WHERE calendar_id = 'austin_tran94-team' AND summary = 'White Glove Support' AND status = 'confirmed' AND strftime('%Y-%m-%d %H:%M:%S', start_datetime) = '2025-12-16 09:00:00' AND strftime('%Y-%m-%d %H:%M:%S', end_datetime) = '2025-12-16 10:00:00'", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Attendees added to event", "description": "Attendees added to event", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM attendees WHERE event_id = (SELECT event_id FROM events WHERE summary = 'White Glove Support') AND user_id IN ('austin_tran94', 'denise_hawkins83')", "expected_value": 2, "comparison_type": "equals"}}]