Domain: hybrid

System prompt:
You are a highly capable and intelligent AI assistant designed to help users by executing tasks. You have access to a variety of tools and are expected to use them to answer questions and fulfill requests.

**Your Thought Process:**
1. **Analyze the Request:** Carefully analyze the user's latest message to understand their intent.
2. **Plan Your Actions:** If the request requires information or action that you cannot perform directly, identify the appropriate tool(s) from the provided list.
3. **Execute Tools:** Make one or more tool calls in a structured format. You can call multiple tools in parallel if needed.
4. **Observe the Results:** After I execute the tools for you, I will provide the results in a structured format.
5. **Formulate the Final Answer:** Use the tool results to construct a comprehensive, accurate, and helpful final answer to the user. If a tool fails, inform the user and ask for clarification if necessary.

**Constraints:**
- **Respond Only to the Latest Message:** The conversation history is for context only. Focus on resolving the user's most recent request.
- **Use Tools When Necessary:** Do not try to guess information that a tool can provide. If you need to know something, use a tool.
- **Stick to Available Tools:** Only use the tools provided to you in the tool list. Do not invent tools.
- **Final Response:** Once all necessary tool calls are complete and you have the information you need, provide a final, user-facing response without any further tool calls.

Task:
Start by locating the incident with number 'INC-000040' and retrieving its full details, including the caller and assignment group. Then create a new incident that represents user training related to this case: reuse the same caller and assignment group, set the short description exactly to 'User training for INC-000040', set the priority to 'low', and set the parent incident reference so that it points back to the original incident you looked up.

Next, update the original incident so that it clearly reflects that you are waiting for the training session by changing its status to 'on_hold' and setting its resolution notes exactly to 'User training call scheduled'.

After updating the incident, use the calendar system to arrange the training call. Retrieve the calendar with id 'aaron_le-primary' and confirm its time zone instead of assuming it. Then schedule a 30-minute event on that calendar titled 'INC-000040 – User training call' on December 23, 2025, initially starting at 1:30 PM and ending at 2:00 PM in the America/Toronto time zone.

The customer then asks to move the call later and extend it to a full hour. Update the same event so that it is now titled 'INC-000040 – Rescheduled training call' and runs from 2:00 PM to 3:00 PM on the same day in the America/Toronto time zone.

Finally, list the events on that calendar for December 23, 2025, and base any description you provide of the scheduled training call on the event data returned.

Available tools:
find_incident_by_number
get_calendar
patch_event
update_incident
list_events
create_event
create_incident

Verification checks:
[{"verifier_type": "database_state", "name": "Verify base incident INC-000040 exists", "description": "Ensure the seed incident INC-000040/INC_040 exists as expected before follow-up actions.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE number = 'INC-000040' AND incident_id = 'INC_040';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify training incident created and linked to INC_040", "description": "Ensure a user-training incident was created for INC-000040, linked as a child to INC_040 with the correct short description and priority.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE short_description = 'User training for INC-000040' AND parent_incident = 'INC_040' AND priority = 'low';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify training incident reuses caller and assignment group", "description": "Ensure the user-training incident reuses the same caller and assignment group as the original incident.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident child JOIN incident parent ON child.parent_incident = parent.incident_id WHERE parent.incident_id = 'INC_040' AND child.short_description = 'User training for INC-000040' AND child.caller_id = parent.caller_id AND child.assignment_group = parent.assignment_group;", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify original incident put on hold for training", "description": "Ensure the original incident INC_040 is marked on hold with the correct resolution notes once the training is scheduled.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_040' AND status = 'on_hold' AND resolution_notes = 'User training call scheduled';", "expected_value": 1, "comparison_type": "equals"}}, {"verifier_type": "database_state", "name": "Verify rescheduled training call event created", "description": "Ensure the rescheduled user training call for INC-000040 is on Aaron's primary calendar with the correct summary and final time window.", "gym_name": "gym-calendar", "validation_config": {"query": "SELECT COUNT(*) FROM events WHERE calendar_id = 'aaron_le-primary' AND summary = 'INC-000040 \u2013 Rescheduled training call' AND start_datetime = '2025-12-23T14:00:00' AND end_datetime = '2025-12-23T15:00:00';", "expected_value": 1, "comparison_type": "equals"}}]