Package: rt
Rt - Python interface to Request Tracker APIPython implementation of REST API described here:https://rt-wiki.bestpractical.com/wiki/RESThttps://docs.bestpractical.com/rt/5.0.2/RT/REST2.htmlPython version compatibility:Pythonrt2.7< 2.0.0>= 3.5, <3.7>= 2.0.0, < 3.0.0>= 3.7>= 3.0.0, < 3.1.0>= 3.8>= 3.0.0ℹ️Note:Please note that starting with the major release of v3.0.0, this library requires Python version >= 3.8.
See thePython version compatibilitytable above for more detailed information.⚡Note:As of version 3.1.0, this library is async compatible.
Usage:import rt.rest2
import httpx

tracker = rt.rest2.AsyncRt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))⚠️Warning:Though version 3.x still supports RT REST API version 1, it contains minor breaking changes. Please see the changelog
in the documentation for details.RequirementsThis module uses following Python modules:requests (http://docs.python-requests.org/)requests-toolbelt (https://pypi.org/project/requests-toolbelt/)typing-extensions (depending on python version)Documentationhttps://python-rt.readthedocs.io/en/latest/InstallationInstall the python-rt package using:pip install rtLicenceThis module is distributed under the terms of GNU General Public Licence v3
and was developed by CZ.NIC Labs - research and development department of
CZ.NIC association - top level domain registry for .CZ.  Copy of the GNU
General Public License is distributed along with this module.UsageAn example is worth a thousand words:>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['1', '2', '10', '15']
>>> tracker.create_ticket(queue='helpdesk', \
... subject='Coffee (important)', content='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestor='addicted@example.com')
True
>>> tracker.reply(19, content='Do you know Starbucks?')
TrueGet the last important updates from a specific queue that have been updated recently:>>> import datetime
>>> import base64
>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> fifteen_minutes_ago = str(datetime.datetime.now() - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>>     id = ticket['id']
>>>     history = tracker.get_ticket_history(id)
>>>     last_update = list(reversed([h for h in history if h['Type'] in ('Correspond', 'Comment')]))
>>>     hid = tracker.get_transaction(last_update[0]['id'] if last_update else history[0]['id'])
>>>
>>>     attachment_id = None
>>>     for k in hid['_hyperlinks']:
>>>         if k['ref'] == 'attachment':
>>>             attachment_id = k['_url'].rsplit('/', 1)[1]
>>>             break
>>>
>>>         if attachment_id is not None:
>>>             attachment = c.get_attachment(attachment_id)
>>>             if attachment['Content'] is not None:
>>>                 content = base64.b64decode(attachment['Content']).decode()
>>>                 print(content)Please use docstrings to see how to use different functions. They are written
in ReStructuredText. You can also generate HTML documentation by runningmake htmlin doc directory (Sphinx required).Official SiteProject site, issue tracking and git repository:https://github.com/python-rt/python-rt