Package: odoo14-addon-asterisk-click2dial
The technical name of this module isasterisk_click2dial, but this module
implements much more than a simpleclick2dial! This module adds 3
functionalities:It adds aDialbutton in the partner form view so that users can directly
dial a phone number through Asterisk. This feature is usually known asclick2dial. Here is how it works :In Odoo, the user clicks on theDialbutton next to a phone number
field in the partner form view (or any form view with a phone number).Odoo connects to the Asterisk Manager Interface and Asterisk makes the
user’s phone ring.The user answers his own phone (if he doesn’t, the process stops here).Asterisk dials the phone number found in Odoo in place of the user.If the remote party answers, the user can talk to his correspondent.It adds the ability to show the name of the calling party on the screen of
your IP phone on incoming phone calls if the presented phone number is
present in the partner/leads/employees/… of Odoo. Here is how it works:On incoming phone calls, the Asterisk dialplan executes an AGI scriptset_name_incoming_timeout.sh.Theset_name_incoming_timeout.shscript calls theset_name_agi.pyscript with a short timeout.Theset_name_agi.pyscript will make an XML-RPC request on the Odoo
server to try to find the name of the person corresponding to the phone
number presented by the calling party.If it finds the name, it is set as the CallerID name of the call, so as
to be presented on the IP phone of the user.It also works on outgoing calls, so as to display the name of the callee on
the SIP phone of the caller. For that, you should use the scriptset_name_outgoing_timeout.sh.It adds a phone icon (Open Caller) in the top menu bar
to get the partner/lead/candidate/event registrations
corresponding to the calling party in one click. Here is how it works :When the user clicks on the phone icon, Odoo sends a query to the
Asterisk Manager Interface to get a list of the current phone calls.If it finds a phone call involving the user’s phone, it gets the phone
number of the calling party.It searches the phone number of the calling party in the
Partners/Leads/Candidates/Event Registrations of Odoo. If a record matches,
it takes you to the form view of this record. If no record matchs, it
opens a wizard which proposes to create a new Partner with the presented
phone number asPhoneorMobilenumber or update an existing Partner.It is possible to get a pop-up of the record corresponding to the calling
party without any action from the user via the modulebase_phone_popup.A detailed documentation for this module is available onthis pageof Akretion’s Web site.Table of contentsBug TrackerCreditsAuthorsContributorsMaintainersBug TrackerBugs are tracked onGitHub Issues.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomedfeedback.Do not contact contributors directly about support or help with technical issues.CreditsAuthorsAkretionContributorsAlexis de Lattre <alexis.delattre@akretion.com>MaintainersThis module is maintained by the OCA.OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.Currentmaintainer:This module is part of theOCA/connector-telephonyproject on GitHub.You are welcome to contribute. To learn how please visithttps://odoo-community.org/page/Contribute.