Package: odoo-addon-mail-tracking
This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.Table of contentsInstallationConfigurationUsageKnown issues / RoadmapBug TrackerCreditsAuthorsContributorsOther creditsMaintainersInstallationIf you’re using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to addmail_trackingaddon to wide load addons list
(by default, onlywebaddon), setting--loadoption.
For example,--load=web,mail_trackingConfigurationAs there can be scenarios where sending a tracking img in the email body is
not desired, there is a global system parameter
“mail_tracking.tracking_img_disabled” that can be set to True to remove
the tracking img from all outgoing emails. Note that theOpenedstatus
will not be available in this case.UsageWhen user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.These are all available status icons:Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’Waiting: Waiting to be sentError: Error while sendingSent: Sent to SMTP server configuredDelivered: Delivered to final MX serverOpened: Opened by partnerCc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’No Email: The partner doesn’t have a defined emailNo Partner: The recipient doesn’t have a defined partnerIf you want to see all tracking emails and events you can go toSettings > Technical > Email > Tracking emailsSettings > Technical > Email > Tracking eventsWhen the message generates an ‘error’ status, it will apear on discuss ‘Failed’
channel. Any view with chatter can show the failed messages
too.DiscussChatterYou can use “Failed sent messages” filter present in all views to show records
with messages in failed status and that needs an user action.FilterKnown issues / RoadmapIntegrate with the coremail.notificationmodel. A soft way would be to write a
notification event along with the mail.tracking.event ones. Another way could be
to merge both models and build the module features on top of it. This might imply
a refactor though.Bug TrackerBugs are tracked onGitHub Issues.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomedfeedback.Do not contact contributors directly about support or help with technical issues.CreditsAuthorsTecnativaContributorsTecnativa:Pedro M. BaezaAntonio EspinosaDavid VidalErnesto TejedaRafael BlascoAlexandre DíazEezee-IT:
* Asma ElferkhsiVauxoo:
* Agustín Payen SandovalOther creditsImagesOdoo Community Association:Icon.Thanks toLlubNekandOpenclipartforthe icon.MaintainersThis module is maintained by the OCA.OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.This module is part of theOCA/socialproject on GitHub.You are welcome to contribute. To learn how please visithttps://odoo-community.org/page/Contribute.