worlds/servicebench-375/seed.sql

INSERT INTO "escalations" VALUES(1,4,'Verified and approved','tier2','on_hold');
INSERT INTO "escalations" VALUES(2,7,'Routine escalation entry','tier2','closed');
INSERT INTO "escalations" VALUES(3,6,'Follow-up required','tier2','open');
INSERT INTO "escalations" VALUES(4,12,'Follow-up required','tier2','closed');
INSERT INTO "escalations" VALUES(5,11,'Escalated for attention','tier2','open');
INSERT INTO "escalations" VALUES(6,2,'Follow-up required','tier2','closed');
INSERT INTO "escalations" VALUES(7,10,'Follow-up required','tier2','on_hold');
INSERT INTO "escalations" VALUES(8,10,'Updated escalation per request','tier2','open');
INSERT INTO "escalations" VALUES(9,5,'Pending review','tier2','closed');
INSERT INTO "escalations" VALUES(10,8,'Routine escalation entry','tier2','closed');
INSERT INTO "escalations" VALUES(11,10,'Updated escalation per request','tier2','closed');
INSERT INTO "escalations" VALUES(12,4,'Updated escalation per request','tier2','closed');
INSERT INTO "escalations" VALUES(13,14,'Follow-up required','tier2','closed');
INSERT INTO "escalations" VALUES(14,13,'Verified and approved','tier2','closed');
INSERT INTO "escalations" VALUES(15,13,'Updated escalation per request','tier2','closed');
INSERT INTO "escalations" VALUES(16,11,'Follow-up required','tier2','on_hold');
INSERT INTO "escalations" VALUES(17,16,'Updated escalation per request','tier2','open');
INSERT INTO "escalations" VALUES(9401,9203,'customer_request','tier2','closed');
INSERT INTO "kb_articles" VALUES(1,'Quarterly Partner Kb Article','{"checksum": "8a09158b", "received_via": "webhook", "record_type": "kb_article", "reference": "KA-000001", "source": "web_portal", "version": 1}','final',10);
INSERT INTO "kb_articles" VALUES(2,'Quarterly Domestic Kb Article','{"checksum": "2fd4ab60", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-000002", "source": "erp_sync", "version": 1}','final',4);
INSERT INTO "kb_articles" VALUES(3,'Consolidated Internal Kb Article','{"checksum": "3a0947b3", "received_via": "csv_import", "record_type": "kb_article", "reference": "KA-000003", "source": "cyberbiz", "version": 1}','submitted',10);
INSERT INTO "kb_articles" VALUES(4,'Priority Partner Kb Article','{"checksum": "f4266090", "received_via": "api", "record_type": "kb_article", "reference": "KA-000004", "source": "shopee", "version": 3}','final',5);
INSERT INTO "kb_articles" VALUES(5,'Quarterly Domestic Kb Article','{"checksum": "01d3ade5", "received_via": "api", "record_type": "kb_article", "reference": "KA-000005", "source": "edi_gateway", "version": 3}','approved',4);
INSERT INTO "kb_articles" VALUES(6,'Quarterly Retail Kb Article','{"checksum": "fd263100", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-000006", "source": "momo", "version": 1}','submitted',7);
INSERT INTO "kb_articles" VALUES(7,'Quarterly Retail Kb Article','{"checksum": "e023e637", "received_via": "csv_import", "record_type": "kb_article", "reference": "KA-000007", "source": "cyberbiz", "version": 4}','submitted',7);
INSERT INTO "kb_articles" VALUES(8,'Priority Internal Kb Article','{"checksum": "eab270f0", "received_via": "webhook", "record_type": "kb_article", "reference": "KA-000008", "source": "edi_gateway", "version": 4}','approved',12);
INSERT INTO "kb_articles" VALUES(9,'Recurring Regional Kb Article','{"checksum": "798657f7", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-000009", "source": "momo", "version": 2}','draft',8);
INSERT INTO "kb_articles" VALUES(10,'Standard Retail Kb Article','{"checksum": "af008030", "received_via": "api", "record_type": "kb_article", "reference": "KA-000010", "source": "cyberbiz", "version": 1}','final',9);
INSERT INTO "kb_articles" VALUES(11,'Consolidated Retail Kb Article','{"checksum": "9334fb0a", "received_via": "api", "record_type": "kb_article", "reference": "KA-000011", "source": "shopee", "version": 1}','published',11);
INSERT INTO "kb_articles" VALUES(12,'Priority Domestic Kb Article','{"checksum": "f7db0943", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-000012", "source": "edi_gateway", "version": 2}','approved',10);
INSERT INTO "kb_articles" VALUES(13,'Quarterly Export Kb Article','{"checksum": "9ec5fbdf", "received_via": "api", "record_type": "kb_article", "reference": "KA-001001", "source": "web_portal", "version": 1}','approved',17);
INSERT INTO "kb_articles" VALUES(14,'Priority Export Kb Article','{"checksum": "30a52261", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-001002", "source": "momo", "version": 4}','draft',13);
INSERT INTO "kb_articles" VALUES(15,'Annual Regional Kb Article','{"checksum": "604927d4", "received_via": "api", "record_type": "kb_article", "reference": "KA-001003", "source": "web_portal", "version": 3}','submitted',12);
INSERT INTO "kb_articles" VALUES(16,'Annual Regional Kb Article','{"checksum": "9e963238", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-001004", "source": "erp_sync", "version": 4}','final',5);
INSERT INTO "kb_articles" VALUES(17,'Quarterly Export Kb Article','{"checksum": "4008f63a", "received_via": "manual_entry", "record_type": "kb_article", "reference": "KA-001005", "source": "web_portal", "version": 3}','published',3);
INSERT INTO "kb_articles" VALUES(9501,'Recovering an offline fleet controller','Power-cycle then re-pair.','published',9201);
INSERT INTO "kb_articles" VALUES(9502,'Recovering an offline fleet controller','Power-cycle then re-pair.','draft',9201);
INSERT INTO "sla_policies" VALUES(1,'Consolidated Partner Sla Policy','Standard Plan C97',60,480);
INSERT INTO "sla_policies" VALUES(2,'Annual Export Sla Policy','Standard Plan E36',60,480);
INSERT INTO "sla_policies" VALUES(3,'Annual Domestic Sla Policy','Regional Plan B69',60,480);
INSERT INTO "sla_policies" VALUES(4,'Priority Regional Sla Policy','Preferred Plan E64',60,480);
INSERT INTO "sla_policies" VALUES(5,'Recurring Partner Sla Policy','Consolidated Plan C87',60,480);
INSERT INTO "sla_policies" VALUES(6,'Consolidated Partner Sla Policy','Primary Plan F40',60,480);
INSERT INTO "sla_policies" VALUES(7,'Expedited Regional Sla Policy','Preferred Plan B76',60,480);
INSERT INTO "sla_policies" VALUES(8,'Priority Partner Sla Policy','Backup Plan E88',60,480);
INSERT INTO "sla_policies" VALUES(9,'Scheduled Export Sla Policy','Standard Plan E75',60,480);
INSERT INTO "sla_policies" VALUES(10,'Standard Regional Sla Policy','Preferred Plan F78',60,480);
INSERT INTO "sla_policies" VALUES(11,'Annual Export Sla Policy','Secondary Plan D97',60,480);
INSERT INTO "sla_policies" VALUES(12,'Annual Domestic Sla Policy','Consolidated Plan D34',60,480);
INSERT INTO "sla_policies" VALUES(13,'Consolidated Export Sla Policy','Regional Plan F43',60,480);
INSERT INTO "sla_policies" VALUES(14,'Expedited Regional Sla Policy','Consolidated Plan C46',60,480);
INSERT INTO "sla_policies" VALUES(15,'Expedited Retail Sla Policy','Secondary Plan C59',60,480);
INSERT INTO "sla_policies" VALUES(16,'Consolidated Export Sla Policy','Regional Plan C55',60,480);
INSERT INTO "sla_policies" VALUES(17,'Priority Export Sla Policy','Standard Plan B98',60,480);
INSERT INTO "sla_policies" VALUES(9101,'Enterprise SLA','enterprise',30,240);
INSERT INTO "sla_policies" VALUES(9102,'Standard SLA','standard',120,960);
INSERT INTO "support_customers" VALUES(1,'Wilson Northern Holdings','standard','Regional Region A73');
INSERT INTO "support_customers" VALUES(2,'White Solutions','standard','Primary Region E37');
INSERT INTO "support_customers" VALUES(3,'Ramirez Pacific Partners','standard','Consolidated Region C94');
INSERT INTO "support_customers" VALUES(4,'Miller Corp','standard','Preferred Region C88');
INSERT INTO "support_customers" VALUES(5,'Lopez Pacific Corp','standard','Standard Region F24');
INSERT INTO "support_customers" VALUES(6,'Thomas Meridian Solutions','standard','Preferred Region C27');
INSERT INTO "support_customers" VALUES(7,'Robinson Meridian Trading Co','standard','Primary Region D39');
INSERT INTO "support_customers" VALUES(8,'Brown Allied Logistics','standard','Secondary Region C43');
INSERT INTO "support_customers" VALUES(9,'Martin Corp','standard','Backup Region B18');
INSERT INTO "support_customers" VALUES(10,'Jackson Group','standard','Secondary Region A27');
INSERT INTO "support_customers" VALUES(11,'Hernandez LLC','standard','Regional Region F32');
INSERT INTO "support_customers" VALUES(12,'Clark Meridian Holdings','standard','Standard Region D64');
INSERT INTO "support_customers" VALUES(13,'Garcia Supply Co','standard','Standard Region D86');
INSERT INTO "support_customers" VALUES(14,'Davis Coastal Group','standard','Preferred Region B34');
INSERT INTO "support_customers" VALUES(15,'King Allied Supply Co','standard','Regional Region C87');
INSERT INTO "support_customers" VALUES(16,'Jones Trading Co','standard','General Region C79');
INSERT INTO "support_customers" VALUES(17,'Thomas Meridian Supply Co','standard','Primary Region E24');
INSERT INTO "support_customers" VALUES(9001,'Bluepeak Robotics','enterprise','EMEA');
INSERT INTO "support_customers" VALUES(9002,'Bluepeak Robotics','standard','APAC');
INSERT INTO "support_customers" VALUES(9003,'Corvus Analytics','standard','NA');
INSERT INTO "ticket_messages" VALUES(1,2,'Regional Author C26','{"checksum": "9f0eefc0", "received_via": "api", "record_type": "ticket_message", "reference": "TM-000001", "source": "erp_sync", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(2,8,'Standard Author F18','{"checksum": "a9890112", "received_via": "api", "record_type": "ticket_message", "reference": "TM-000002", "source": "shopee", "version": 4}',0,'email');
INSERT INTO "ticket_messages" VALUES(3,2,'Consolidated Author E81','{"checksum": "d996e4da", "received_via": "webhook", "record_type": "ticket_message", "reference": "TM-000003", "source": "cyberbiz", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(4,1,'Secondary Author B95','{"checksum": "a12182cf", "received_via": "webhook", "record_type": "ticket_message", "reference": "TM-000004", "source": "cyberbiz", "version": 4}',0,'email');
INSERT INTO "ticket_messages" VALUES(5,10,'Standard Author B91','{"checksum": "5a66b808", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-000005", "source": "shopee", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(6,11,'Secondary Author E88','{"checksum": "bcb92175", "received_via": "webhook", "record_type": "ticket_message", "reference": "TM-000006", "source": "web_portal", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(7,4,'Preferred Author D83','{"checksum": "8447c9b5", "received_via": "webhook", "record_type": "ticket_message", "reference": "TM-000007", "source": "cyberbiz", "version": 1}',0,'email');
INSERT INTO "ticket_messages" VALUES(8,12,'Preferred Author D73','{"checksum": "8d234806", "received_via": "manual_entry", "record_type": "ticket_message", "reference": "TM-000008", "source": "cyberbiz", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(9,12,'Regional Author F15','{"checksum": "9ce00fd1", "received_via": "manual_entry", "record_type": "ticket_message", "reference": "TM-000009", "source": "erp_sync", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(10,2,'Regional Author C90','{"checksum": "9d2daac3", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-000010", "source": "cyberbiz", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(11,8,'Regional Author F11','{"checksum": "3deb466a", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-000011", "source": "momo", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(12,12,'Standard Author F90','{"checksum": "e67357e2", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-000012", "source": "erp_sync", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(13,12,'General Author A85','{"checksum": "38cb8bda", "received_via": "manual_entry", "record_type": "ticket_message", "reference": "TM-001001", "source": "web_portal", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(14,4,'General Author F81','{"checksum": "76b1c76f", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-001002", "source": "cyberbiz", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(15,14,'Consolidated Author D79','{"checksum": "d1bc72dc", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-001003", "source": "cyberbiz", "version": 2}',0,'email');
INSERT INTO "ticket_messages" VALUES(16,8,'General Author C56','{"checksum": "fefd3e75", "received_via": "csv_import", "record_type": "ticket_message", "reference": "TM-001004", "source": "web_portal", "version": 3}',0,'email');
INSERT INTO "ticket_messages" VALUES(17,5,'Backup Author A62','{"checksum": "4964dfe8", "received_via": "manual_entry", "record_type": "ticket_message", "reference": "TM-001005", "source": "momo", "version": 1}',0,'email');
INSERT INTO "ticket_messages" VALUES(9301,9201,'customer','Our whole fleet dropped offline.',100,'email');
INSERT INTO "ticket_messages" VALUES(9302,9202,'agent','Patch deployed, please confirm.',190,'email');
INSERT INTO "tickets" VALUES(1,5,'Preferred Subject F21','on_hold','normal',0,47,13);
INSERT INTO "tickets" VALUES(2,5,'Preferred Subject B96','open','normal',0,84,96);
INSERT INTO "tickets" VALUES(3,1,'Backup Subject C88','escalated','normal',0,64,3);
INSERT INTO "tickets" VALUES(4,8,'Regional Subject C70','resolved','normal',0,66,57);
INSERT INTO "tickets" VALUES(5,6,'Regional Subject E74','on_hold','normal',0,3,66);
INSERT INTO "tickets" VALUES(6,2,'Primary Subject F46','on_hold','normal',0,41,61);
INSERT INTO "tickets" VALUES(7,5,'General Subject B85','escalated','normal',0,1,95);
INSERT INTO "tickets" VALUES(8,10,'Primary Subject A16','resolved','normal',0,56,42);
INSERT INTO "tickets" VALUES(9,1,'General Subject C11','on_hold','normal',0,23,27);
INSERT INTO "tickets" VALUES(10,7,'Secondary Subject E27','escalated','normal',0,48,62);
INSERT INTO "tickets" VALUES(11,11,'Secondary Subject C43','on_hold','normal',0,72,71);
INSERT INTO "tickets" VALUES(12,11,'Preferred Subject E68','escalated','normal',0,4,13);
INSERT INTO "tickets" VALUES(13,14,'General Subject E44','open','normal',0,45,61);
INSERT INTO "tickets" VALUES(14,8,'Consolidated Subject B42','open','normal',0,17,6);
INSERT INTO "tickets" VALUES(15,1,'Backup Subject C62','escalated','normal',0,59,90);
INSERT INTO "tickets" VALUES(16,3,'General Subject F35','closed','normal',0,94,29);
INSERT INTO "tickets" VALUES(17,15,'Consolidated Subject A13','on_hold','normal',0,19,11);
INSERT INTO "tickets" VALUES(9201,9001,'Fleet controller offline','open','normal',100,NULL,NULL);
INSERT INTO "tickets" VALUES(9202,9003,'Export job fails','open','normal',60,75,200);
INSERT INTO "tickets" VALUES(9203,9002,'Password reset loop','open','low',150,165,NULL);
INSERT INTO "sqlite_sequence" VALUES('support_customers',9003);
INSERT INTO "sqlite_sequence" VALUES('sla_policies',9102);
INSERT INTO "sqlite_sequence" VALUES('tickets',9203);
INSERT INTO "sqlite_sequence" VALUES('ticket_messages',9302);
INSERT INTO "sqlite_sequence" VALUES('escalations',9401);
INSERT INTO "sqlite_sequence" VALUES('kb_articles',9502);