blobfish-domainbench-24 / worlds /servicebench-375 /assets /cs_escalate_sla_breach /provider-contracts.json
| { | |
| "case_id": "DB24-SERVICEBENCH-375-CS_ESCALATE_SLA_BREACH", | |
| "claim": "Gmail v1, Drive v3, Sheets v4, and Slack Web API evidence reads plus the Slack chat.postMessage handoff use documented operation names and strict task-relevant schemas. Domain mutations remain disclosed typed benchmark-native adapters and do not claim a 1:1 upstream provider API shape.", | |
| "contractFidelity": "documented-provider-operations-plus-benchmark-native-domain-adapter", | |
| "logicalSystems": [ | |
| "Zendesk", | |
| "Salesforce", | |
| "Gmail", | |
| "Google Drive", | |
| "Slack" | |
| ], | |
| "tools": [ | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "support_customers" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "limit": { | |
| "default": "10", | |
| "description": "limit", | |
| "type": "integer" | |
| }, | |
| "name": { | |
| "description": "name", | |
| "type": "string" | |
| }, | |
| "plan": { | |
| "description": "plan", | |
| "type": "string" | |
| }, | |
| "query": { | |
| "default": "", | |
| "description": "query", | |
| "type": "string" | |
| }, | |
| "region": { | |
| "description": "region", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "search_support_customers", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "support_customers" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "customer_id": { | |
| "description": "customer_id", | |
| "type": "integer" | |
| }, | |
| "name": { | |
| "description": "name", | |
| "type": "string" | |
| }, | |
| "plan": { | |
| "description": "plan", | |
| "type": "string" | |
| }, | |
| "region": { | |
| "description": "region", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "count_support_customers", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "support_customers" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "customer_id": { | |
| "description": "customer_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "customer_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "get_support_customer", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "tickets" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "customer_id": { | |
| "description": "customer_id", | |
| "type": "integer" | |
| }, | |
| "first_response_minute": { | |
| "description": "first_response_minute", | |
| "type": "integer" | |
| }, | |
| "limit": { | |
| "default": "10", | |
| "description": "limit", | |
| "type": "integer" | |
| }, | |
| "opened_minute": { | |
| "description": "opened_minute", | |
| "type": "integer" | |
| }, | |
| "priority": { | |
| "description": "priority", | |
| "type": "string" | |
| }, | |
| "query": { | |
| "default": "", | |
| "description": "query", | |
| "type": "string" | |
| }, | |
| "resolved_minute": { | |
| "description": "resolved_minute", | |
| "type": "integer" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "closed", | |
| "escalated", | |
| "on_hold", | |
| "open", | |
| "resolved" | |
| ], | |
| "type": "string" | |
| }, | |
| "subject": { | |
| "description": "subject", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "search_tickets", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "tickets" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "customer_id": { | |
| "description": "customer_id", | |
| "type": "integer" | |
| }, | |
| "first_response_minute": { | |
| "description": "first_response_minute", | |
| "type": "integer" | |
| }, | |
| "opened_minute": { | |
| "description": "opened_minute", | |
| "type": "integer" | |
| }, | |
| "priority": { | |
| "description": "priority", | |
| "type": "string" | |
| }, | |
| "resolved_minute": { | |
| "description": "resolved_minute", | |
| "type": "integer" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "closed", | |
| "escalated", | |
| "on_hold", | |
| "open", | |
| "resolved" | |
| ], | |
| "type": "string" | |
| }, | |
| "subject": { | |
| "description": "subject", | |
| "type": "string" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "count_tickets", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "tickets" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "ticket_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "get_ticket", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "sla_policies" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "first_response_minutes": { | |
| "description": "first_response_minutes", | |
| "type": "integer" | |
| }, | |
| "limit": { | |
| "default": "10", | |
| "description": "limit", | |
| "type": "integer" | |
| }, | |
| "name": { | |
| "description": "name", | |
| "type": "string" | |
| }, | |
| "plan": { | |
| "description": "plan", | |
| "type": "string" | |
| }, | |
| "query": { | |
| "default": "", | |
| "description": "query", | |
| "type": "string" | |
| }, | |
| "resolve_minutes": { | |
| "description": "resolve_minutes", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "search_sla_policies", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "sla_policies" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "first_response_minutes": { | |
| "description": "first_response_minutes", | |
| "type": "integer" | |
| }, | |
| "name": { | |
| "description": "name", | |
| "type": "string" | |
| }, | |
| "plan": { | |
| "description": "plan", | |
| "type": "string" | |
| }, | |
| "policy_id": { | |
| "description": "policy_id", | |
| "type": "integer" | |
| }, | |
| "resolve_minutes": { | |
| "description": "resolve_minutes", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "count_sla_policies", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "sla_policies" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "policy_id": { | |
| "description": "policy_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "policy_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "get_sla_policy", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "ticket_messages" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "author": { | |
| "description": "author", | |
| "type": "string" | |
| }, | |
| "body": { | |
| "description": "body", | |
| "type": "string" | |
| }, | |
| "channel": { | |
| "description": "channel", | |
| "type": "string" | |
| }, | |
| "limit": { | |
| "default": "10", | |
| "description": "limit", | |
| "type": "integer" | |
| }, | |
| "query": { | |
| "default": "", | |
| "description": "query", | |
| "type": "string" | |
| }, | |
| "sent_minute": { | |
| "description": "sent_minute", | |
| "type": "integer" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "search_ticket_messages", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "ticket_messages" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "author": { | |
| "description": "author", | |
| "type": "string" | |
| }, | |
| "body": { | |
| "description": "body", | |
| "type": "string" | |
| }, | |
| "channel": { | |
| "description": "channel", | |
| "type": "string" | |
| }, | |
| "message_id": { | |
| "description": "message_id", | |
| "type": "integer" | |
| }, | |
| "sent_minute": { | |
| "description": "sent_minute", | |
| "type": "integer" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "count_ticket_messages", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "ticket_messages" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "message_id": { | |
| "description": "message_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "message_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "get_ticket_message", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "escalations" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "limit": { | |
| "default": "10", | |
| "description": "limit", | |
| "type": "integer" | |
| }, | |
| "query": { | |
| "default": "", | |
| "description": "query", | |
| "type": "string" | |
| }, | |
| "reason": { | |
| "description": "reason", | |
| "type": "string" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "open", | |
| "closed", | |
| "on_hold" | |
| ], | |
| "type": "string" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| }, | |
| "tier": { | |
| "description": "tier", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "search_escalations", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "escalations" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "escalation_id": { | |
| "description": "escalation_id", | |
| "type": "integer" | |
| }, | |
| "reason": { | |
| "description": "reason", | |
| "type": "string" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "open", | |
| "closed", | |
| "on_hold" | |
| ], | |
| "type": "string" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| }, | |
| "tier": { | |
| "description": "tier", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "count_escalations", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "tickets" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "customer_id": { | |
| "description": "customer_id", | |
| "type": "integer" | |
| }, | |
| "first_response_minute": { | |
| "description": "first_response_minute", | |
| "type": "integer" | |
| }, | |
| "opened_minute": { | |
| "description": "opened_minute", | |
| "type": "integer" | |
| }, | |
| "priority": { | |
| "description": "priority", | |
| "type": "string" | |
| }, | |
| "resolved_minute": { | |
| "description": "resolved_minute", | |
| "type": "integer" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "closed", | |
| "escalated", | |
| "on_hold", | |
| "open", | |
| "resolved" | |
| ], | |
| "type": "string" | |
| }, | |
| "subject": { | |
| "description": "subject", | |
| "type": "string" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "ticket_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "update_ticket", | |
| "upstreamOperation": null, | |
| "writes": [ | |
| "tickets" | |
| ] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "reason": { | |
| "description": "reason", | |
| "type": "string" | |
| }, | |
| "status": { | |
| "description": "status", | |
| "enum": [ | |
| "open", | |
| "closed", | |
| "on_hold" | |
| ], | |
| "type": "string" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| }, | |
| "tier": { | |
| "description": "tier", | |
| "type": "string" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "create_escalation", | |
| "upstreamOperation": null, | |
| "writes": [ | |
| "escalations" | |
| ] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "author": { | |
| "description": "author", | |
| "type": "string" | |
| }, | |
| "body": { | |
| "description": "body", | |
| "type": "string" | |
| }, | |
| "channel": { | |
| "description": "channel", | |
| "type": "string" | |
| }, | |
| "sent_minute": { | |
| "description": "sent_minute", | |
| "type": "integer" | |
| }, | |
| "ticket_id": { | |
| "description": "ticket_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [], | |
| "type": "object" | |
| }, | |
| "tool": "create_ticket_message", | |
| "upstreamOperation": null, | |
| "writes": [ | |
| "ticket_messages" | |
| ] | |
| }, | |
| { | |
| "provider": null, | |
| "reads": [ | |
| "escalations" | |
| ], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "escalation_id": { | |
| "description": "escalation_id", | |
| "type": "integer" | |
| } | |
| }, | |
| "required": [ | |
| "escalation_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "get_escalation", | |
| "upstreamOperation": null, | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "gmail", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "maxResults": { | |
| "maximum": 500, | |
| "minimum": 1, | |
| "type": "integer" | |
| }, | |
| "q": { | |
| "type": "string" | |
| }, | |
| "userId": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "userId", | |
| "q", | |
| "maxResults" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "gmail.messages.list", | |
| "upstreamOperation": "users.messages.list", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "gmail", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "format": { | |
| "enum": [ | |
| "raw" | |
| ], | |
| "type": "string" | |
| }, | |
| "id": { | |
| "type": "string" | |
| }, | |
| "userId": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "userId", | |
| "id", | |
| "format" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "gmail.messages.get", | |
| "upstreamOperation": "users.messages.get", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "google_drive", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "fields": { | |
| "type": "string" | |
| }, | |
| "pageSize": { | |
| "maximum": 1000, | |
| "minimum": 1, | |
| "type": "integer" | |
| }, | |
| "q": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "q", | |
| "pageSize", | |
| "fields" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "google_drive.files.list", | |
| "upstreamOperation": "files.list", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "google_drive", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "alt": { | |
| "enum": [ | |
| "media" | |
| ], | |
| "type": "string" | |
| }, | |
| "fileId": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "fileId", | |
| "alt" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "google_drive.files.get", | |
| "upstreamOperation": "files.get", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "google_sheets", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "range": { | |
| "type": "string" | |
| }, | |
| "spreadsheetId": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "spreadsheetId", | |
| "range" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "google_sheets.spreadsheets.values.get", | |
| "upstreamOperation": "spreadsheets.values.get", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "slack", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "count": { | |
| "maximum": 100, | |
| "minimum": 1, | |
| "type": "integer" | |
| }, | |
| "query": { | |
| "type": "string" | |
| }, | |
| "sort": { | |
| "enum": [ | |
| "timestamp" | |
| ], | |
| "type": "string" | |
| }, | |
| "sort_dir": { | |
| "enum": [ | |
| "asc", | |
| "desc" | |
| ], | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "query", | |
| "count", | |
| "sort", | |
| "sort_dir" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "slack.search_messages", | |
| "upstreamOperation": "search.messages", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "slack", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "channel": { | |
| "type": "string" | |
| }, | |
| "limit": { | |
| "maximum": 1000, | |
| "minimum": 1, | |
| "type": "integer" | |
| }, | |
| "ts": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "channel", | |
| "ts", | |
| "limit" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "slack.conversations_replies", | |
| "upstreamOperation": "conversations.replies", | |
| "writes": [] | |
| }, | |
| { | |
| "provider": "slack", | |
| "reads": [], | |
| "schema": { | |
| "additionalProperties": false, | |
| "properties": { | |
| "channel": { | |
| "type": "string" | |
| }, | |
| "client_msg_id": { | |
| "type": "string" | |
| }, | |
| "text": { | |
| "type": "string" | |
| } | |
| }, | |
| "required": [ | |
| "channel", | |
| "text", | |
| "client_msg_id" | |
| ], | |
| "type": "object" | |
| }, | |
| "tool": "slack.chat_postMessage", | |
| "upstreamOperation": "chat.postMessage", | |
| "writes": [ | |
| "benchmark_stakeholder_messages" | |
| ] | |
| } | |
| ] | |
| } | |