worlds/servicebench-375/assets/cs_escalate_sla_breach/drive-source-index.json

{
  "case_id": "DB24-SERVICEBENCH-375-CS_ESCALATE_SLA_BREACH",
  "current_revision": "SERVICEBENCH-375-CONTROL-2026.3",
  "documents": [
    "customer-service-policy.pdf",
    "sla-and-queue-review.xlsx",
    "operating-policy.md"
  ],
  "folder": "/controlled-reviews/servicebench-375/cs_escalate_sla_breach",
  "retired_revision": "SERVICEBENCH-375-CONTROL-2025.4-RETIRED"
}