worlds/servicebench-375/assets/cs_escalate_sla_breach/approval-decision.json

{
  "approver_role": "customer operations lead",
  "authority_record_id": "APR-3d89e9865c44e97d",
  "authorized_case_id": "DB24-SERVICEBENCH-375-CS_ESCALATE_SLA_BREACH",
  "authorized_records": {
    "escalations": [],
    "sla_policies": [
      9101
    ],
    "support_customers": [
      9001
    ],
    "ticket_messages": [
      9301
    ],
    "tickets": [
      9201
    ]
  },
  "case_id": "DB24-SERVICEBENCH-375-CS_ESCALATE_SLA_BREACH",
  "maximum_incremental_cost": 2700,
  "outcome_precomputed": false,
  "revision": "SERVICEBENCH-375-CONTROL-2026.3",
  "scope": "Only records supported by the live systems may change; approval does not establish the outcome.",
  "status": "approved_within_policy"
}