dialogue: Jackie: Hi love, you OK?
  Serena: Yep, college was full on, then I had work, absolutely knackered now!
  Jackie: I know what you mean, the store was madness today, lots of difficult customers!
  Serena: I'm sure you handled it well, babes!
  Jackie:  Well, hope so. Just chilling out with a bit of Apprentice on IPlayer.
  Serena: Haven't watched it this year, what are the idiots up to?
  Jackie: Ooh, it's excellent this time, lots of bitching, backstabbing and foolish choices, cringy puns too!
  Serena: Sounds great, might look it up for a laugh!
  Jackie: Yeah, good idea! I mean, why did they think that Jetpop would be a good name for an airline, complete with exploding icon for the O in Pop!
  Serena: They never did! I bet they lost!
  Jackie: Yes, they did indeed! Then there was the one when they decided that Siracha hot sauce was a good idea on top of doughnuts!
  Serena: Oh my God, I've got to see that, it sounds bloody terrible!
  Jackie: Better get back to it, anyway! Don't overdo it, love! Pop into the shop on the weekend to say Hi.
  Serena: Will do! I need some new jeans anyway. Bye love!
  Jackie: Bye!
summary: Serena is exhausted after a long day. Jackie is watching Apprentice on IPlayer. Serena hasn't watched it this year.