Taxi Regulation Act 2003 (Licensing of Dispatch Operators) Regulations 2009
Statutory Instruments
Source: Statutory Instruments

num: 1
paragraphs: These Regulations may be cited as the Taxi Regulation Act 2003 (Licensing of Dispatch Operators) Regulations 2009.
num: 2
paragraphs: In these Regulations—
(a) a person who marshals a small public service vehicle at an airport or other transport terminal,
(b) a person employed as a receptionist by a dispatch operator to manage telephone calls, or
(c) a person who acts as a telephone agent on behalf of an intending passenger or other consumer at an information desk in a hotel, tourist office, airport, other transport terminal, or at a similar customer service facility.
num: 4
paragraphs: (1) Subject to paragraph (2), a person shall not operate as a dispatch operator unless that person holds a small public service vehicle dispatch operator licence (in these Regulations referred to as a “dispatch operator licence”) granted by the Commission.
(2) A person may operate as a dispatch operator exclusively in relation to the provision of limousine services without a dispatch operator licence.
num: 5
paragraphs: Before a dispatch operator licence may be granted by the Commission, the applicant shall—
(a) produce a tax clearance certificate issued under section 1095 (inserted by section 127 of the Finance Act 2002 ) of the Taxes Consolidation Act 1997 ;
(b) produce a Commission Skills Development Programme Certificate in the name of the owner or operational manager of the Dispatch Operator Centre, whose name and contact details shall be registered with the Commission;
(c) pay to the Commission—
(i) a licence fee in the sum of €250.00 in respect of an application for the grant of a dispatch operator licence, the duration of which licence shall be 12 months from the date of grant;
(ii) thereafter an annual fee of €125.00 in respect of an application for the renewal of a dispatch operator licence;
(iii) in the event that a dispatch operator licence is allowed to lapse by the failure of the licence-holder to renew the licence on or before the expiry date, a restoration fee in the sum of €250.
(d) provide a booking system that is accessible to persons with disabilities;
(e) provide to the Commission, within 21 days from the date of a request for this information by the Commission, contact information for the purposes of making or receiving bookings in relation to drivers affiliated with the Dispatch Operator Centre concerned;
(f) put in place procedures to ensure that all drivers and vehicles affiliated to the Dispatch Operator concerned are properly licensed in accordance with the Small Public Service Vehicles Regulations;
(g) put in place a complaints procedure in relation to consumers;
(h) put in place record management procedure in relation to any bookings and complaints received, which records will be made available to the Commission on request;
(i) ensure that management and staff are trained in relation to customer care, fare structure, complaints procedure and assisting persons with disabilities;
(j) maintain and disclose to the Commission, within 21 days from the date of a request for these records by the Commission, training records.
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paragraphs: Where a person has been granted a dispatch operator licence under Regulation 4 and subsequently fails to comply with one or more of the requirements of Regulation 5 (d) - (j), the Commission may, at its discretion, suspend or revoke the dispatch operator licence concerned.
num: 7
paragraphs: The Taxi Regulation Act 2003 (Licensing of Dispatch Operators) Regulations 2009 ( S.I. No. 138 of 2009 ) are revoked.