Being charged several times for credits I can't find or use. This is pure robbery Microsoft. I have tried everything but no joy and it's impossible to get in touch with customer service via Skype. Using different sources of payments or login in from different platforms make no difference. You have ruined for good such a great tool. Did not like the user unfriendly interface but was still able to average calls. But getting charged several times for a service I cannot use is too much.