We arrived at dollar with a 2 pm reservation plus the rapid service I signed up for last week It's now been over an hour in line The placed is mobed with hundreds of customers in line yet very very few counters open It's about 40% running There is no where to sit and crying babies and disappointed families in every corner Food is on the floor and the place is complete disarray I will never rent of the dump again I would rather walk Actually if I had walked to Pasadena I would be almost there Plus the staff are rude and ignorant No compassion for the customers standing in this never ending line rather than be with their families for Xmas My daughter and I flew in from New Jersey to visit my mom She has a whole dinner planned tonight Unfortunately we will be here at dollar waiting for our pre reserved rental car Rush hour starts in 30 minutes, that will end any chance of seeing my family tonight Shame on dollar for not properly staffing their rental car center during the important holiday season