Customer Centric Observability at Scale Leveraging AIOps & OpenTelemetry - Venkatesh & Vigith
Channel: The Linux Foundation
Date: 2023-05-25

Customer Centric Observability at Scale Leveraging AIOps & OpenTelemetry - Venkatesh Rangarajan & Vigith Maurice, Intuit Inc

Intuit has been increasingly focussed on ensuring we deliver the best customer experience and having better visibility and response to problems encountered by customers. Developers at Intuit leverage our Real User Monitoring Solution (with OpenTelemetry) to measure and alert on availability of key user functionalities such as payments or tax filing. Intuit's AIOps platform powers our alerting capability, which detects anomalies in customer experiences using real-time anomaly detection. With implementation of OpenTelemetry across the stack, we are able to relate front end customer problems with infrastructure issues several levels deep in the infrastructure. In this talk, Venkatesh Rangarajan and Vigith Maurice will share how we apply BigData and AIOPs techniques with Real User Monitoring and real-time tracing data to reduce the time it takes to detect and triage customer impacting issues to near zero time.