Revisiting Abstraction | Technical Support Fundamentals | Week 5
Channel: Free Learn
Date: 2021-07-24

Technical Support Fundamental Course - https://www.coursera.org/learn/technical-support-fundamentals?

Google IT Support Professional Certificate Course - https://www.coursera.org/professional-certificates/google-it-support?

About this Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:

● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has on the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting

Software

Google Career Certificates

In the fifth week of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.

Learning Objectives

* Be able to install software on Windows and Linux.
* Understand the main components of software and how they work.
* Describe how computers use instructions to process input and produce output.
* Describe how a program breaks down into instructions for the CPU.

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