DrupalCon Denver 2012: COMMUNITY MANAGEMENT IS THE NEW CUSTOMER SERVICE
Channel: Drupal Association
Date: 2013-03-28

It should come as no surprise to Drupal folk that healthy, effective and prolific communities brim with excited and engaged contributors. But what are the secrets of creating that healthy community? And how do you keep it healthy over time? Rather than some more esoteric matter, effective community management is a matter of good customer service. In this talk, Amye Scavarda and Leslie Hawthorn will show how to apply the basic tenets of customer service to growing and sustaining your community, including:
Welcoming Well
Getting the Order Correct
Dealing with Fussy Eaters
Completing the Transaction
Keeping Your Store Clean
Taking Care of Your Regulars

Questions answered by this session: 
What makes a community healthy?
How can I help make my community more effective?
I would like my community not to suck. Is this possible even if I am not a people expert?
What tactics are useful when dealing with difficult people?
Was it actually worth my while misspending my youth working at fast food restaurants now that I am a l33t Drupal haxor?