Dxfferent | Autotask Bootcamp Course - 3.06 Ticket Resolution Metrics
Channel: Proxuma
Date: 2022-06-10

Today’s lesson steps into the widgets that help you take a look at the ticket resolution metrics, which monitor your tickets and their statuses by multiple categories such as priority, age, resource etc. 

Once you have decided which metrics you’d like to monitor, this functionality will help you monitor tickets from beginning to end.