15 Crisis Management and Communication
Channel: Audra Lawson
Date: 2017-08-28

As we begin to focus on organizational factors that affect crisis communication, it’s useful to think about the intersection of management and communication functions within organizations and how they converge in the context of crises as part of the crisis planning process.  

Crises produce particular management challenges and so by better understanding the factors that influence crisis management through Loosemore’s theory of crisis management and then examining a public relations model that considers communication as a process extending throughout an organization’s activities, we will begin to get a picture about the complex organizational dynamics that affect an organization’s ability to reflect on and manage crises in real time.