Lightning Talk: Whyhappn Instead of Whodunnit: Avoiding the Term “Human Error” - Silvia Pina
Channel: CNCF [Cloud Native Computing Foundation]
Date: 2022-06-01

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Lightning Talk: Whyhappn Instead of Whodunnit: Avoiding the Term “Human Error” - Silvia Pina, Independent

One of the keys to achieving reliable and secure systems is psychological safety, and this comes from having a truly blameless culture. In the past, I have encountered the term "human error" as the outcome of a "root cause analysis" process, and advocated within the company I was working for against its usage. This is the main motivator for proposing this talk. I would like also to gather some insights, from a systems thinking and organisational psychology standpoint, on how highly resilient organisations in different domains handle the human component of failures, as I think it is useful to have this perspective.