Human-Centered AI: What I've Learned From Building Two LLM-Powered Products Thi... Margaret Jennings
Channel: The Linux Foundation
Date: 2023-12-18

Human-Centered AI: What I've Learned From Building Two LLM-Powered Products This Year - Margaret Jennings, Kindo

Large language models (LLMs) like ChatGPT have rapidly evolved from niche research to mainstream products in just one year. In this talk, Margaret will discuss insights gained from building two LLM-powered products over the past year. She will cover how these AI systems enable “active design” through ongoing user feedback. Margaret will share how to demonstrate value quickly by focusing first on LLM strengths like summarization and retrieval. She will then discuss the importance of designing for human-AI collaboration by abstracting complexity to make LLMs accessible. Margaret will describe how LLMs condense the product design process, with each interaction providing insights to inform the next iteration. She will emphasize the need for thoughtful co-design of models and interfaces to shape the societal impact of LLMs. With open, inclusive design and proactive policy, we can steer LLMs to empower humanity’s potential. Margaret will share key lessons learned to help guide the thoughtful development of LLM-powered products moving forward.