Live RMA HGLRC Arrow3 ESC Not Responding Quad DOA from Cyclone FPV
Channel: CycloneFPV
Date: 2020-06-29

Our new RMA Live Series videos the returns and warranty claim items that we receive from customers. We are held accountable, and we hold customers responsible so that everyone remains honest and upfront. 

Please understand that my intentions are not to embarrass or shame anyone, which is why I do not mention the name of the individuals. My goal is to make sure to offer great support and warranty services when necessary while also preventing individuals from taking advantage of our policies and kindness. 

Look, Cyclone FPV is not Wal-Mart. The customer is not always right, and your items are not going to be returned without question. Based on current trouble tickets, I have seen no higher than 10% accuracy on RMA Claims. 1 out of every ten is honest and legitimate. The other nine are not being upfront, and this is costing me time and money. 

So, with all that said, I am going to start filming the RMA’s and making sure that I cover my ass so that I do not have credit card chargeback claims for items that did not meet the return guidelines and parameters, as stated on the Cyclone FPV website. 

As always, if you have any questions, please use my online contact form at the following link:

https://www.cyclonefpv.com/pages/contact

And I will help you to find an answer. You may also request a video to be made like this one, which I will happily do at no charge. After all, if you have a question, there is a good chance someone else does as well. 

Make sure to please like our channel and subscribe to us. This is the best way to say thank you and support our efforts. You can also find us at the following:

Facebook: https://www.facebook.com/cyclonefpv/
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Sincerely,

Tarek Maalouf
“RitalinFPV”
Work Mule
CycloneFPV.com