UPU World Leaders Forum 2022: Session 1 - Towards global digital readiness
Channel: Universal Postal Union
Date: 2022-10-23

Speakers: 

Venencia Sigauke, Acting General Manager, Operations and Marketing, Zimbabwe Post
Paul Donohoe, Coordinator, Digital Policies and Trade, UPU
Christoph Kopka, Industry Manager for Postal and Parcel Services, SAP
Anisa Kaltanji, CEO, Albanian Post – Posta Shqiptare

Moderator: Bernhard Bukovc, Founder of Postal Innovation Platform

Digitalization is transforming supply chains and customer needs. These trends are spawning considerable changes in Posts’ strategic objectives, requiring them to increase their reliability, transparency, security, sustainability and efficiency to meet new customer expectations. The UPU leads projects that bring together key players to improve the digital capacity and capability of Posts and bridge digital readiness gaps between countries and regions. During this session, panelists discuss how digital technologies are transforming the industry, and how postal operators can leverage digital tools to provide high-quality customer-focused services, as well as looking at successful UPU-driven projects that can support Posts on their digital transformation journey.

More: https://www.upu.int/en/Universal-Postal-Union/Outreach-Campaigns/UPU-World-Leaders-Forum