The Zoo: The Battle Between IT and Operations
Channel: Alf Abuhajleh
Date: 2015-12-08

Both IT and Ops managers are responsible for delivering technology services in the enterprise. But judging from the constant friction between the two camps, you’d think they were on opposite sides of the spectrum. Erin Avery of BMC Software joins The Zoo to discuss why these skirmishes flair up, what’s at stake for the business as a whole and how to overcome the differences. Among the solutions Erin addresses are closer integration between performance monitoring and service support functions.