Muller Martini - Field Service Management, Customer Case Study (English subtitles)
Channel: SAP (Schweiz) AG - Windisch
Date: 2019-12-10

Improved Processes in Distribution and Service – Müller Martini Aligns Processes Using the SAP Field Service Management Solution.
The experts for print finishing systems aligned processes using the Field Service Management solution from SAP. Nowadays, in addition to the best machines, customers also want the best service (servitization) – Müller Martini accommodated this desire by adapting its service processes. By moving away from a variety of applications, global business processes were standardized, simplified and automated. Furthermore, there was an increase in transparency since information was only available in one system. Key figures can also be collected and data assessments initiated with one-and-the-same tool – the result is uniform data quality, which simplifies financial planning thus improving profitability.