Boris Nikolov — Process Mining Camp 2019
Channel: Fluxicon Process Mining
Date: 2020-06-10

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses.

Boris Nikolov is a Process Improvement Engineer at Vanderlande. He supports customers by solving problems and by implementing new systems for baggage handling or parcel sorting and routing.

One of the customers in the parcel distribution center called Boris to solve a problem of recirculating parcels. Normally, parcels entering the system are scanned and routed to the right locations. However, a percentage of parcels kept circulating. Using the standard checks, he was not able to find the problem quickly. So, he tried process mining and found out that the root cause was that the lookup of the location of the parcels in the ERP was delayed. He also used process mining in the design stage of new baggage handling systems for airports.