[PANEL]  Dispute Management on the Blockchain
Channel: TripsCommunity
Date: 15/07/2020

Main takeaways:
- Networked decision-making is not only possible, it's the future.
- It promises to produce better decisions than centralized company based decisions.
- It scales globally very fast (no need to hire people).
- It's resilient.
- The blockchain is a litigation platform in its core.


THE PANELISTS

- Clément Lesaege is CTO of Kleros.io, an Ethereum based protocol for, in their words "Decentralized Courts - An open online dispute resolution platform bringing justice for all." (https://kleros.io)
- Marco Crotta is Blockchain Expert & Consultant at Blockchain Caffè.  (https://www.youtube.com/channel/UC45fFhSPMzXN2TRqgkGLPsw )

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We are so used to defer to authority that we forgot how disputes can be solved by networks.
We used to do this in tribes but, then we grew too big for that and, we had to introduce Chiefs, Kings and Governments.
Now decentralized decision-making is back thanks to the blockchain.

We believe it is possible to improve the management of some aspects of a platform compared to traditional portals if certain decisions are entrusted to community representatives, at least partially located in the territory.

One of the things we want to decentralize and improve from the outset is quality control and dispute management.
Our hope is that their decisions will be better than those made by remote customer care employees who do not have any direct experience, and do not know the city where the accommodation is located.
As explained above, for some critical situations we plan to assign the decision-making to a group of users that we will call Panel.

For example, in case of dispute for the damage refund when the parties (Host and Guest) did not reach an agreement, the matter is entrusted to the Panel.

The Panel is formed dynamically: the system sends a notification to all users who have made themselves available for the role and the first five who accept are assigned to the task.
This is done via the Trips App for which each Panel member will be able to perform their tasks remotely, provided they have the time and desire to do so.

Sounds too good to be true?
Discover a new world of network based justice which will allow us to run a decentralised OTA.