The Customer and the Service, Episode 2: Eclectic Boogaloo
Channel: John LeMasney
Date: 2012-09-13

"She had command of the space, but she did not have a command of my burrito." In this follow up to our premiere episode, Sean and John talk about a tale of two burritos at Qdoba, the state of brand in Pseudo-Meximerican burrito joints, agency and dictatorship in IT organizations, the use of Facebook as a whole-brand platform, and more.