NG911 Multimedia Call Handling using Collaborative Conferencing
Channel: Mark Fletcher, ENP
Date: 2014-07-28

Next Generation 911 call handling will allow multi-media communications with emergency call takers not only by voice and text, but include additional data sources such as environmental sensor information and even biometrics. How will the PSAP deal with this new flow of BIG DATA and how will interagency collaboration change the communications flow? Avaya's Chief Architect for Public Safety Solutions talks about the future communications model at the VPI PSAP Best Practices Forum in New Jersey. Thanks to Greg Riccardi with Interaction Insight Corp for the Video!