Difficult patient - angry about office wait - empathic
Channel: PhysicianHealthBC
Date: 2011-11-13

This is one part of a pair of scenarios demonstrating communication skills.
Physician deals with angry patient using empathic communication skills. Compare with http://www.youtube.com/watch?v=6lAYVUXM7g0
Comments are welcome - they will be used to refine upcoming videos in the series