Why Do Mistakes Happen? Exploring Human Error in Design | Thinking On Paper Book Club
Channel: Thinking On Paper Podcast & Book Club
Date: 2024-02-26

In this week’s Thinking On Paper Book Club, we're reading Chapter 5 of Don Norman’s The Design of Everyday Things and tackle one of the most crucial questions in design: What is human error in design? From medical errors to everyday slips and mistakes, what are the consequences of poor design and can errors have fatal outcomes?

Whether you’re a designer, innovator, or just curious, this discussion will reshape how you think about human error and its impact on industries, from medicine to tech.

Chapter 5 highlights the deep connection between human psychology and design failures. We explore how brands can own their mistakes, the role of social pressure, and why resilience in group dynamics is critical to preventing errors. We also skip by Freudian slips and the paradox of why groups—while powerful—often contribute to errors.

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Timestamps

0:00 Welcome to book club
1:01 Why Do Mistakes Happen?
2:48 Medical Error
5:15 Human Error
10:52 (Freudian) Slips And Mistakes
15:05 Social Pressure And How Brands Can Own Mistakes
18:14 Kids Want To Fucking Know
22:30 The Paradox Of Groups & Resilience

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