NCompass Live: Managing the Device Deluge - Training and Supporting Staff
Channel: Nebraska Library Commission
Date: 2015-07-08

Recorded on July 8, 2015.
NCompass Live - http://nlc.nebraska.gov/ncompasslive/

Librarians have always taught the public how to use the tools that serve their information needs, but now there's an ever-changing variety of personal devices that patrons use to access our services. How do front-line staff with self-taught or very basic knowledge of technology stay savvy about the latest and hottest gadgets? How do we train non-technical staff to effectively troubleshoot and train our patrons on using their own gadgets? By discussing her recent Library Journal article, Jennifer Koerber will offer suggestions and resources to train and support your library staff.

Presenter: Jennifer Koerber, Public Instruction Curriculum Development Coordinator, Boston Public Library.