Designing an AI Self-Service Strategy - Call & Contact Centre Forum 18
Channel: ryckpage
Date: 2018-03-24

This presentation covers some common but overlooked areas where automation has a palpable impact on customer and agent experience. 

Contact me on www.avizent.eu for more info.

We provide a realistic assessment of what can and can''t be automated and where to start for the biggest impact. 

From an intelligent front door, to complex 3-factor authentication an intelligent self-service solution can bring operational savings to your business without a complete overhaul of your call centre.