CX Heroes: Meet CX Hero Kate Kuehn with Crisis Services Canada | Genesys
Channel: Genesys
Date: 2019-01-30

Kate Kuehn is a responder on the crisis helpline for Crisis Services Canada. She works in a variety of administrative capacities and volunteers as a responder to provide support for individuals in distress, crisis or those who may be experiencing suicidal thoughts. Watch the video to learn how Kate volunteers as a responder because she understands both the power of conversation and the desperate need for it for someone who is in crisis.
 
The #CXHeroes program celebrates customer service agents and volunteers who go above and beyond to help customers and people.  Nominate a customer service agent to the program! https://www.genesys.com/campaign/cx-heroes
 
If you are feeling hopeless or need someone to talk to, please text "home" to 741-741 to reach the crisis text line or call 1-800-273-8255 in the USA.  To reach Crisis Services Canada, text 45645 or call 1-833-456-4566. For additional resources: Australia https://www.lifeline.org.au/, New Zealand https://www.lifeline.org.nz/ and UK https://www.samaritans.org/how-we-can-help-you/contact-us, https://www.nspcc.org.uk/.