Operational and Strategic Business Performance
Channel: BPMSG
Date: 2012-04-15

Decisions can have a short- or long-term impact; they can be strategic or operational. Measuring strategic or operational performance might require a different set of key performance indicators (KPIs). You need both: Operational KPIs help to measure the short term performance of an organization, strategic KPIs help to measure the implementation of a long term strategy. This video explains the differences using the picture of driving a car.