Plumbing Owners! STOP answering the phone!
Channel: Million Dollar Pro
Date: 2022-11-16

#shorts #youtubeshorts #shortvideo 

You’ve got to use a customer service rep to handle your calls. I

t’s a big mistake if you (as the plumber or the owner) are answering the phone. 

You’ll miss calls. You can’t go on vacation. If you’re under the sink when the phone rings, the customer on the line will be able to tell you’re not fully engaged, and the customer whose house you’re in might be asking themselves, “Why is my plumber on the phone right now and not fixing my sink?” 

It’s a lose-lose situation. 

You might be tempted to think your CSR needs to know about plumbing, but they don’t. 

All they need to be is friendly and professional because they’ll be dealing with stressed-out customers with leaking pipes or no hot water. The CSR will have one, simple goal: BOOK THE CALL.

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