Virgin Atlantic -- Premium Economy Embarrassment
Channel: Scott Street
Date: 2011-07-08

My wife and I took out a Virgin Atlantic credit card to pay for our wedding in Scotland, thinking it would help us get into Virgin's Upper Class for a leisurely trip to the UK. That did not work. Instead, we paid nearly $5,000 and used thousands of miles to get into the Premium Economy Class. And here is what that investment got us: a broken video screen that the staff "remedied" by taping together -- a remedy that only lasted until one of us needed to stand up. For shame, Virgin! Does Sir Richard Branson even know what is happening on his flights?