Fighting Complexity in your Journey Maps
Channel: Service Design Show
Date: 2019-06-18

When you start using #CustomerJourneyMaps on an ongoing basis to drive change within your organisation (rather than a one off project) you might wonder how you prevent the map from getting cluttered over time?

The answer Daniel shares will probably surprise you...

This was a question raised by Katrina in our #ThePerfectMap course. 

Learn more about the course here:
https://servicedesignshow.com/tpm

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Want to make better maps faster and with more confidence? 

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