Managing a managed service / Showcases & Project Management / Alistair O’Neill & Yvonne Norris
Channel: DrupalSouth
Date: 22/10/2022

Managing a managed service: – An exercise in automating the D8 to D9 upgrade for over 170 websites – How we can plan for the D9 to 10 upgrade for over 280 websites
Alistair O’Neill & Yvonne Norris
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Time: Wednesday 19th October 09:55-10:30
Room: Ballroom 1
Track: Showcases & Project Management
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GovCMS is a hosting platform available for government agencies and entities across different levels of government. GovCMS offers two hosting options, a Software as a Service (SaaS) and Platform as a Service (PaaS) offering. GovCMS currently host over 330 websites for over 100 agencies.

A majority of the GovCMS customer base leverage the SaaS option for convenience, surety and managed services, such as site patching and updates. While this offering benefits a SaaS customer base, there’s many cogs moving behind the scenes to manage and maintain GovCMS.

In 2021, GovCMS underwent an activity to upgrade its 170+ D8 SaaS customers to Drupal 9. This presentation covers D8-D9: the initial planning and intent, the challenges faced from a technical standpoint, considerations with security needs, communications activities leading into and throughout, the balancing act of resources for GovCMS and partners. It also touches on engagement with customers and expectations of stakeholders to deliver and maintain site uptime coupled with a pandemic and the unexpected that can creep into the world of GovCMS.

Lessons learned and new activities to the GovCMS program enable continuous improvements to our processes and to our customers. GovCMS is set-up for future updates and has a lens looking towards a Drupal 9 to Drupal 10 upgrade activity for over 280 SaaS sites.
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https://drupalsouth.org/events/drupalsouth-brisbane-2022/schedule/1626
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Recorded by Tomato Elephant Studio
https://www.tomato-elephant-studio.com/record