Consumer Complaint: Virgin Mobile won't unlock iPhone because Sprint (basically)
Channel: Jeanne Burch
Date: 2017-05-03

UPDATE: Sent letter (nothing), complained to customer service via phone and email (nothing), posted on social media (nothing), and filed a complaint with the Better Business Bureau. The last seemed to work. Within a couple of days I had multiple messages begging me to call back so my phone could finally be unlocked (a month after my trip to Europe, but it will be available next time). MORAL: file a BBB complaint for best results.


customer service (nothing), BUT when I filed a complaint with the Better Business Bureau, suddenly I had a rep leavingConsumer Complaint: I talk about Virgin Mobile's (Sprint) policy of only unlocking phones if they've been active for a year. Why punish customers that buy more than one phone in a year's time?

No, I don't wear make-up in my day-to-day life. That's a whole 'nother issue ;)