ETI-Unplugged: Episode 26: COVID-19 - Quickening of Digital Transformation - Joke to Reality
Channel: Enterprise Tech India - Unplugged
Date: 2020-10-26

Kumaran, Gaurav, Gowtham and Deepak discuss, how enterprises are challenging themselves. More offshore than onshore is more acceptable now. Is 90-10 the new norm? The need for secure bays, separate floor and separate network are things of the past, Active Directory and the secure VPN is the new boundary. Trusted partners are trusted even more in crisis. What is secure, is now redefined. Are all these changes permanent or temporary? Is "Lindy Effect" going to be operation here? Ten years ago COVID-19 would have killed the Indian IT services industry - today the technology is enabling it. The flexible work styles are creating new challenges which solved now will create enough friction in the system to prevent reverting to old ways. 'Teach for India' example of online classes transformation. The changes in behaviour are driving changes in policies at thee enterprise level as well as government. Customers are willing to close deals faster in the remote world - and they are happy to take standard conditions. The sense of urgency is driven by cost constraints, causing the process to run faster. CEO's are getting involved much earlier in the deal discussions, in the last three months. Stakeholder involvement has become easier. There is significant reduction in acceptance of remote training schedules. The urgency is driven by self-preservation as well as the need to grab the opportunities. The levelling of the playing field for on-shore and off-shore IT companies is a reality. Amazon and Walmart are effectively at the same level now. A lot of things that were optional until COVID-19 are now a necessity.