Promethean Panel Swaps
Channel: JF&F MULTISOLUTION
Date: 2022-05-22

Promethean Panel Swaps 

Hello, field techs,
In today’s video, I am going to show a steep by the steep process of a Promethean panel
1. Locate and unpack the replacement display.
2. Disconnect all cables from the Dead On Arrival (DOA) display 
3. Remove the DOA display from the wall.
4. Remove wall mount from DOA display
5. Install a wall mount on the back of the replacement display
6. Mount panel onto the already existing wall mount.
7. Connect all cables to the replacement display.
8. Power on, test all connected sources and interactivity.
9. Pack the DOA display into the box the replacement display arrived in.
10. Ensure that any Products to be returned are packaged correctly with the return label affixed and left with the Customer
11. Obtain customer signoff.
 
When arriving onsite, state you are with Promethean Support, and you are there to replace a bad Interactive Panel.
1. The weight of the display is 175 lbs, so this will require two people.
2. The site is a school, so no interaction with students and interaction with teachers should be limited to the task.
3. Dress is work style khakis and a plain polo shirt.
4. Bring tools required for TV installation (standard socket set and screwdriver set).
5. Only the work specified in this work order is in scope. Any scope changes requested by the end-user must be cleared by me in order to be paid.


Contractor Responsibilities:
1. Present our provided signoff. 
2. Notify ProLogic Project Manager when arriving on-site, or if you will be arriving late.
3. Represent yourself to the customer as the ProLogic ITS Technician.
4. Bring issues or questions about the installation to the ProLogic ITS Project Manager, not the customer.
5. All provided signoffs must be completed in their entirety and returned to ProLogic before payment will be released.
6. Do not call the end user directly. All communications should be facilitated through ProLogic Project Manager. Contact information is in the Buyer Support Contact field.

Contractor Dress Code:
The contractor and/or its subcontractors must adhere to the following dress code during the performance of Services under this SOW:
• Attire must be clean and pressed.
• Acceptable attire is a collared shirt without a logo and khakis.
• Unacceptable attire includes, but is not limited to, torn or soiled clothing of any kind, jeans, t-shirts, sunglasses, and hats.