CUSTOMER SERVICE: Forget the customer - look at management [Tom's Guidance on Customer Service]
Channel: The Art of Learning Small Town Business
Date: 25/01/2022

Customer Service has been done to death but in my view the videos all seem to tell the same story, and they miss the true essence of service and how to deliver it. 

First of all, they fail to define it accurately. Management has no idea what service they deliver because they’ve never taken the time to define it for themselves and their employees. 

This video explains how to move service out of the business and into the perceptive mind of the customer. 

Tom has studied business in depth for over 50 years. In this video Tom deviates from the erroneous message usually given and uncovers the accurate way to define, create and execute great customer service. 

Watch and learn and profit


Get Tom's Newest Small Business Advertising/Marketing Book Here - https://amzn.to/3l8NqOa

Tom on MSNBC's "Your Business" TV Show - https://www.youtube.com/watch?v=xW2LJpZfrig 

Tom creates these podcasts with StreamYard. Check it out — https://streamyard.com/?pal=5450852342431744

My favorite green/blue screen choice for amazing videos - Use this code to get 10 percent off - https://shopremoteoffice.com/discount/THOMASEGELHOFF

Tom’s audio mixer for this podcast - Behringer XENYX 802 Premium 8-Input 2-Bus Mixer with 48V Phantom Power - https://amzn.to/3r7yqRS

Tom’s Light - Selfie Ring Light with Tripod Stand & Cell Phone Holder for Live Stream https://amzn.to/394clOa

Tom’s Microphone: CAD GXL2200BP Cardioid Condenser Microphone - https://amzn.to/3tLg8I5
My Website: https://learningsmalltownbusiness.com 

Follow Tom: Facebook: https://www.facebook.com/smalltownmarketing 
LinkedIn: https://www.linkedin.com/in/smalltownmarketing 
Twitter: https://twitter.com/smalltownmarket 

Tom Egelhoff is a Best-Selling Amazon author and Saturday Morning Mayor on AM 1450 KMMS Talk Radio in Bozeman, Montana. https://Kmmsam.com. Tom is the author of three best-selling small business books available on Amazon. 

This show is family friendly, no inappropriate language, no name calling. 

This video or channel is NOT sponsored. (But I’d like to be)
#customerservice #salestraining #employeetraining #smallbusiness #businessowner #marketing #advertising #smallbusinesstips
DISCLAIMER: We are ambassadors or affiliates for many of the brands we reference on the channel. As an Amazon Associate, I earn from qualifying purchases. 
All Rights Reserved. 
Copyright, Liability Waiver and Disclaimers 
As per and unless otherwise permitted under the United States Copyright Act, no part of the content of this video or any video published under Thomas C. Egelhoff, and other encompassed entities, shall be stored, copied, recreated, republished, or transported. Prior express written permission by Thomas C. Egelhoff is required for any use of this video not permitted under the United States Copyright Act. The advice, guidance, and principles outlined in all content produced by Thomas C. Egelhoff, and other encompassed entities are not guaranteed to be appropriate for your unique situation or business. We recommend that as a consumer, you exercise your due diligence and research any and all strategies recommended to you before adopting them in your own business. Thomas C. Egelhoff, and other encompassed entities are not responsible for any damages that result from an effort to implement the information provided in this or any other video, article, social media post, and related publications. Your use and viewing of any materials and videos published by Thomas C. Egelhoff, and other encompassed entities confirms your acknowledgment and agreement that Montana law will apply to any and all disputes related to the aforementioned entities and that Montana will serve as the venue for any disputes, claims, and litigious activities related but not limited to the materials produced by Thomas C. Egelhoff, and other encompassed entities. Thomas C. Egelhoff, and all other associated persons including but not limited to independent contractors, employees, and affiliates, research and review all content for this site to the best of their abilities but make no guarantees, representations, or warranties as to the complete accuracy and inclusion of all relevant information for each video, including but not limited to all video streams, suggested and provided links and resources. All parties specifically disclaim any implied warranties of merchantability or fitness for any and all purposes.
Some graphics by https://www.storyblocks.com/ licensed to Tom Egelhoff
(No Copyright Music) Southern California by Riot