Lilian Weng: Quantitative User Research at Mozilla
Channel: Alex R. Fightgames
Date: 10/09/2012

Lilian gives a talk at Indiana University's ICSA Catalyst, February 2012.

"In order to improve the product design, we should learn how people's feeling first. We can do qualitative user study, like interviews, to learn what people say; or quantitative user study for what people do. Quantitative user study usually requires a large scale data collection of user actions to help accurately describe user behavior while using the product. I will show you how to do a quantitative user study with the example from Mozilla User Research team. While you can see how it helps answer design questions in Firefox and many interesting findings out of the user data."