9 Reasons Executives & Assistants Have Poor Communications
Channel: Office Dynamics
Date: 2021-05-18

One of the most common struggles amongst administrative professionals and their executives is a disconnect. Over the last 30 years, we have heard every disconnect scenario assistants have experienced: the executive does not touch base; the executive and assistant have different communication styles; the executive is unorganized with his or her thoughts and doesn’t effectively relay details, etc. 

Great communication is hard enough when you are in the office and things are “business as usual.” Throw chaotic times such as national disasters, economic crises, and massive organizational changes into the mix and disconnects can become efficiency-killers. 

So how can you as an assistant avoid further disruption and best communicate with your leader to achieve goals?

The Executive Support Series™ -  Module 7: Communications 

Each topic within this module is designed to help you gain a better understanding of the essentials of stellar communication. Here is an overview of topic inclusions:

9 Reasons for Poor Communications
- Common problems that prevent solid communication
- The struggle with personalities and perspectives
- Understanding the issues and moving onto the solutions

Communication Style
- How communication impacts relationships
- Understanding the characteristics of communication style preference
- Accurately assessing your communication style

Be an Active Listener 
- The effort active listening requires
- The ramifications of not listening to your executive
- Good listening practices

Giving Upward Feedback 
- Setting aside time for critical conversations
- Properly preparing for your executive’s reaction
- Crafting your words and establishing an order to convey what you want to say 

Keep Business and Information Flowing 
- The power of a daily huddle
- Making the most of the time you and your executive have together
- Continuing communication while working remotely

Executive Speak
- How to communicate big ideas
- Selecting keywords or phrases to mirror
- How to speak with clarity

The module overview above is just one of 16 modules in our Executive Support Series, which looks at the whole assistant and delivers the key insights and training you need to advance in your career. It doesn’t matter whether you’ve just joined the profession or are a seasoned vet: This Series is designed to be impactful no matter how many years you have under your belt.

Once completed, you will receive the Certified Executive Support Professional designation from Office Dynamics. CESP is a “specialized” designation for administrative professionals that communicates you are a highly trained, highly-skilled, professional who supports executives, key leaders, directors, and the management team.

Learn more: https://bit.ly/2RZYyCr

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