Nkosinathi Myataza, Assistant General Manager, Operations, King Shaka International Airport
Channel: ACI World - Airports Council International
Date: 2015-06-09

On 27 May 2014, Airports Council International (ACI) honoured recipients of its annual 2013 Airport Service Quality (ASQ) Awards and inductees into ACI's Director General's Roll of Excellence during the ACI Asia Pacific/World Annual Congress & Exhibition 2014 Gala Dinner and ASQ Awards Ceremony at Lotte Ice Rink in Seoul, Korea. 

Nkosinathi Myataza, Assistant General Manager, Operations, King Shaka International Airport, discusses how the ASQ programme helps his airport raise the bar on customer service.