How to Reduce Stress When Dealing with Difficult People | The Journey
Channel: GoDaddy
Date: 2019-10-22

How to Reduce Stress When Dealing with Difficult People. Check out more The Journey content at https://bit.ly/GDTheJourney.

⏰TIMESTAMPS⏰
00:28 - Resetting expectations
02:04 - Steps in dealing with a difficult person

Some clients might be difficult to please or work with, but they need not be difficult to manage or dismiss if necessary. The common thread among difficult clients is disrespect. Running a business of any size undoubtedly means that there will be days when you’ll be dealing with difficult customers. You can’t refuse to work with all difficult clients, in fact, you can’t always spot them immediately.

When this happens, it’s important to have a strategy established for handling the situation and to make sure everyone on your team understands what to do next. If you don’t already have this kind of plan or feel like you should hit refresh on it, here’s a look at the do’s and don’ts for properly dealing with difficult customers.

Breathe.
Whether you’re sitting in your car after lunch or preparing to get some shuteye, deep breathing can help relax your mind and body. Just make taking 60 seconds worth of conscious, deep breaths a part of your daily routine, and you’re likely to see the benefits before you know it.

Listen.
Being yelled at is never a pleasant feeling, especially when you’re dealing with difficult customers. More often than not, it leaves the person feeling as though they personally did something wrong. Let them continue talking until they have finished speaking. Pay close attention to your body language, too. Avoid appearing defensive by crossing your arms in front of your chest and maintain eye contact to better engage.

Be empathetic.
Put yourself into the upset customer’s shoes for a moment. It is natural to be upset when you have been let down or feel as though nobody is listening or cares about your concerns. When you work with a representative that is empathetic and expresses genuine sympathy for what has happened, you feel seen. It becomes much easier to work together because you now have someone else on your side.

Find a solution.
This is a controversial statement to make because many businesses will advocate finding a solution for a problem as fast as possible. The reality, however, is that every business is different. Some might have certain protocols in place for resolving issues and may not be able to provide an immediate solution. It is also important to consider the situation at hand, too. Most businesses cannot provide customers with the same solution for every problem that they have and may need to take some time to figure out the best possible approach.

Find a supportive community.
Knowing you’re not alone can provide you with some much-needed relief. Having a team to support you so you don’t give in to fear is critical when you are creating something revolutionary or visionary. We all need teammates and cheerleaders, people who we know have got our back, and people who can cheer us on in all kinds of conditions. 

It’s time to talk next steps as you’re dealing with difficult customers. You have listened to them and placed yourself in their shoes to better understand their situation. Communicate with the customer the next steps necessary to take, ideally, over the phone or in-person so they know they are working with a real human who is invested in their situation. Knowing that you took the time, energy, and effort to understand where the customer came from will make them feel satisfied that they did business with you.

Give the customer your contact information and continue to follow up with them afterward to make sure that all of their needs have been met. Knowing that you took the time, energy, and effort to understand where the customer came from will make them feel satisfied that they did business with you.

The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, that you encounter every day.

----------

Subscribe on YouTube: http://bit.ly/GoDaddy-Subscribe

Website: https://www.godaddy.com

Facebook: https://www.facebook.com/GoDaddy

Twitter: https://twitter.com/godaddy

Instagram: https://www.instagram.com/godaddy

----------
#TheJourney #Business #GoDaddy #Entrepreneur #HowtoStartaBusiness #Stress #ReducingStress