"Unwelcome Words"
Channel: Herzog Foundation
Date: 31/01/2024

A Massachusetts hospital announced a new code of conduct, which could result in denial of care to patients who use “unwelcome words.” 
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Examples include:
Offensive comments about others’ race, ethnicity, accent, religion, gender, sexual orientation or other personal traits; and
Refusal to see a clinician or other staff member based on these personal traits.
“Please recognize that body language and tone of voice are also important parts of communication,” the code of conduct states. “If we believe you have violated the Code with unwelcome words or actions, you will be given the chance to explain your point of view."
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Read the full story here: https://bit.ly/4b47Lhb