Webinar: Customer Obsession: What Does It Mean? by Lime Lead PM
Channel: Product School
Date: 2024-03-22

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📑 Get the slides: https://www.slideshare.net/productschool/customer-obsession-what-does-it-mean-by-lime-sr-pm?from_search=0

Step into the shoes of your customers with our insightful video on understanding the customer journey in product management. Gain valuable insights into the importance of empathizing with your users and how it can impact the success of your product. Discover practical tools and techniques to help you better understand the mindset of your customers and enhance their overall experience with your product.

Key Takeaways:

✅ Understand the flexible definition of customer empathy and its importance in product management.
✅ Learn that customer empathy is not a single quality but a combination of behaviors that PMs can exhibit.
✅ Discover tactics and strategies to develop and strengthen your customer empathy muscle over time.

ABOUT THE SPEAKER:

Zach is a strategic Lead Product Manager with a background in operations and business, currently working at Lime, managing rider experience, payments, and platform. Previously at Lime, he was a Product Operations Manager and a Product Manager working with the Core Rider team. Prior to this, he was a Program Manager at Facebook, where he cross-managed global teams, including Product, Engineering, Design, Policy, and Community Operations, and led the global rollout of abuse reporting products for Facebook Stories.

ABOUT US:
Product School (https://prdct.school/3DYNwmd) is the global leader in Product training with a community of over two million product professionals.

All of our instructors are Product Leaders working at top Silicon Valley companies including Google, Meta, Netflix, Airbnb, Uber, and Amazon. 

Designed to fit into your work schedule, all certifications are taught live online in small cohorts. 

Our methodology features the hands-on experience you need to build digital products, lead cross-functional teams, and career coaching to get your product management job or promotion.

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