We made a big mistake
Channel: Our home with 7 kids
Date: 12/03/2023

We purchased a beautiful dress for Meitav's Bat Mitzvah, which was more expensive than our usual clothing budget. However, as it was a special occasion, we wanted her to have a beautiful and unique dress. Unfortunately, on the day of the event, Meitav showed us that the dress had holes in the armpits, and the fabric was falling apart. We immediately decided to return the dress to the store for a refund.

As Meitav had another Bat Mitzvah the next day, we didn't have time to find a replacement dress. She wore the same dress again, but by the end of the day, the holes had grown bigger, and it was no longer wearable. We went back to the store, hoping to get a refund for the faulty dress.

However, the store owner refused to believe that the fabric was defective, even though we showed her the holes and explained that other dresses in the same fabric were also falling apart. She accused us of buying a size too small, even though the dress was actually one size larger than Meitav's usual size to ensure that it was long enough.

It was disappointing to receive such poor customer service from a well-known store, especially as we were not the only ones who had experienced issues with the dress. We had seen the same problem with other dresses in the store, but we assumed it was a coincidence at the time.

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