Ask for Help
Channel: Michael Cannon
Date: 11/02/2023

"…know when to collaborate and when to ask for help." 🏥

That is part of how we describe the Self-Management trait of Axelerant's Principles of Enthusiasm, which is one of our three core values in Being Axelerant.

A recently found Axelerant new hire mindset perceives peers as infallible, causing new hires to think they must act as experts starting from day one. 🆕

However, their peer's expertise and confidence grew through lessons learned and reflections on many mistakes over time, typically years. 

This mindset leads us to the requirement that new hires should become more comfortable sharing that they are facing a challenge promptly to prevent delays with onboarding, system setup, and solution delivery. ⚟

Those undesirable outcomes make creating an excellent customer experience more arduous and drop team morale.

In overcoming this self-management challenge, onboarding and coaching teams are introducing scenario-based training about it's okay to speak up, share challenges, and jointly work on problems. 🗣️

For example, when stuck for an extended period, like more than 30 minutes, ask for help via #internal-support to ensure you're moving forward effectively.

By providing the context of how we reached our expertise and specifics to advance, our people should have the willingness to be more vulnerable. 🫱

And in doing so, Axelerant will support them to be strong and resilient, not just solve their immediate problem. 🤝

Axelerant's Self Management in full.

* We are curious, can make decisions on our own, initiate change, and take action independently. Taking action doesn't mean we do everything alone. Instead, we know when to collaborate and when to ask for help.
* We manage ourselves and don't need someone to tell us what to do to be productive. Our first instinct is to take the initiative rather than expect a policy or ask for permission.

https://smpl.is/u51r

How do you frame self-management for yourself and others?

#EmployeeEmpowerment #MentalHealth #Sustainability #selfmanagement #coaching