Inspiring Conversations 11 (highlights) with Prasad Lad. Interviewed by Agnelorajesh Athaide
Channel: Agnelorajesh Inspiring Conversations
Date: 2015-04-06

Summary of the 11th session of inspiring conversations with MR. PRASAD LAD.

Mr. Prasad Lad was at his best. Being a brilliant orator and an experienced and successful businessman, he made sure that the entire audience was all ears to his wise words of wisdom.
Krystal group of companies, a mammoth Organisation which employs more than 25000 employees, under the leadership of Mr. Lad, was a treat to hear.

LEARNINGS-

1. He is the first to start integrated services management in India which gives services like security services, catering, airport ground support, maintenance like plumbing, electricians etc all under one roof. This helped him scale up against his competition and he could take on international companies like CBRE, JLL, knight frank etc.

All services under one roof was a big advantage to corporate which favored him against the others.

2. His formula for success has been , his handling of his staff and manpower. Giving them respect and all facilities has made Krystal a favorite amongst other employers in the same category.

3. He maintains all compliance as per government norms because of which he can focus on core business and not handle any government related disputes.

4. He says that when U focus on Ur team and give them support and facilities, they perform in a outstanding way and make sure that the customers are happy and are retained.
He also has a format of incentivizing productive staff and in turn getting incentivized from his customers.

5. His biggest strength has been his mother and his wife who always said that it doesn't cost to dream. So never fear to Dream. And U can surely achieve what U can dream.

6. Even after becoming the Mhada chairman, a state ministers post, he never defocussed from his business and made sure that he has a complete grip on his business at all times.

7. Every employee of his 25000 work force is his brand ambassador for him. Each one is a Amitabh Bachan for him and he treats them accordingly.

8. Although the attrition rate of his industry is 50% , he has maintained his ratio below 20% and this too is because of the way he handles his staff and people.

9. He operates on a very tight reporting system and a powerful customer feedback system. This too has been one of his secrets to success.

10. Working 16 to 18 hours a day is a regular norm and he makes sure that he is the most accessible to his people and his customers. This is also his quality which has helped him to grow.

11. Focus and determination has been his core points of growth. His talent to identify the needs of his customers and then serving those needs has been a regular feature of his doing the business.

12. At a early age in life , he read in the newspapers of the infrastructure development options in the country and he realized that this will open doors to plenty of house keeping and maintenance OPPORTUNITIES and this sector didn't have Organised solutions providers even though the market has a potential of 50 thousand crores.

He mapped the gap and filled it with his interest into the industry and started operating in a very corporate style which gave him quick and smooth growth.

13. He always focused on to his vision and reached where he has reached today. His vision for the next five years is to reach a work force of 1 Lakh employees and also go international in the Middle East and the North Africa regions.

Overall the interactions were brilliant. The audience was completely in the asking mode and the event went beyond time limits purely because of the quality of the interaction. Mr. Lad really kept the audience attentive and active and made sure all were in sync with his inspiring conversation.

Very seldom does one get an opportunity for such conversations. His entire workforce watched the conversation live on the webcast.

Mr. Prasad Lad was flowing with the sharing of his experiences and it was a amazing opportunity to enjoy his knowledge and wisdom.

The video will be shortly posted up on the Ic mobile app and at www.inspringconversations.in