Service design in a rush
Channel: Spydergrrl
Date: 2021-02-15

A short case study demonstrating the application of service design methodology in an accelerated fashion to evaluate the design of a government program. Topics covered include: rapid initiation (getting started right away), examining all facets of the service for blueprinting, participatory design with the people who deliver the service, remote service design methods, and success factors for replicating service design in a rush.

This video was created by Tanya S. (@spydergrrl) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Feel free to re-share, re-use, re-work with proper attribution, for non-commercial uses.

For more articles on UX and service design, check out my work at https://spydergrrl.com. You can also find me on twitter @spydergrrl (https://twitter.com/spydergrrl).