What can call center AI do? See how AI comes to life
Channel: NICE CXone
Date: 2021-04-06

Find out what happens when you put AI to work in your call center with this fun video that brings AI to life. Watch a tiny AI robot demonstrate how contact center AI works and show the power of what call center AI can do for agents and your customer experience. See what happens: https://www.niceincontact.com/AI

A call center agent can’t handle her call volume, and as her customer satisfaction (CSAT) score decreases, she pleas for help. A magical AI robot appears to grant her wish. And as the agent gets used to call center AI in action, she learns the power of AI. Call center AI begins to automate common interactions allowing the agent to focus on more complex interactions. The AI coaches the agent with guidance that positively impacts customer sentiment and teaches the agent soft skills for how to improve customer satisfaction. And as her scores surpass her teams, it’s only a matter of time before they uncover the secret to success. 

Find out what happens next at https://www.niceincontact.com/AI