Listening Skills - Chill Spot on CNA-TV
Channel: CNA TV - NAHCA Broadcasting Network
Date: 06/03/2019

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Good morning and welcome to the chill spot.

I want to answer any questions you have.

We had one of our members reach out to us and they wanted some tips on how do you get appear to actively listen.

Sometimes people may appear to be listening or they may just be hearing you but they wonder you know how do you get them to listen with the purpose.

I guess I could say.

So we wanted to give you some tips on listening skills if you are the listener and if you're the Speaker these are things you can look for in the listener to gauge whether they're actively listening or not.

Exactly.

The first one I would suggest is to make eye contact make sure that you are focused on that person and that you know you're not rolling your eyes and all that you know make sure that you know you're looking at them are if there's a mirror like you're like checking out your father or your hair something in a fashion show and yeah make sure they have your undivided attention.

And then remember past details like if I'm like you're talking to me about something and I agree with it and I can make a comment.

Reach back to that person that speaking to yes yeah.

You know and make that make that comment.

And then of course not let them know that you know you're in agreement.

Yeah.

They're showing assurance reassurance that you are listening.

Right.

And then paraphrasing and some summarizing I got it is very too good communication skills.

I feel nails that it's good to have you know it lets the speaker know that you understand do you know what's going on and everything and and allows you to show them that you know you're engaged in what what you're speaking about at that moment and paraphrasing I actually looked up the word and it means rewarding expressing your own your own words.

Yes I kind of knew what it was.

But I want to make sure it was the right definition to what we were going to be talking about today and then summarizing is just a brief statement that that when I have a hard time with because sometimes if I'm expressing myself I'll just keep adlibbing and ad libbing and adlibbing.

Yeah yeah that's kind of hard for me just like to get my point across and just stop.

I I practice that often being direct and sometimes maybe I'm too direct.

But to listening skills paraphrasing that's a good thing after so Crane you're just talking and just go and give an example.

Karen you just talking about listening skills.

So you're saying making eye contact watching your body language asking questions and then summarizing at the end are the four top skills when you are looking at listening.

So that was paraphrasing and summarizing in one I do.

I mean I think those are four great skills the body language I can't stress that enough.

I tend to measure people's body language I didn't notice this until I was reading a book at the end of last year talking to somebody with her arms crossed.

There's nothing wrong with it crossing your arms is not a pouty thing.

I strongly believe it it's a comfort thing for some people but if I'm talking to someone that has her arms crossed like so I tend to have my arms crossed before the end of the conversation to hand on their hip like a mirroring thing.

And I think subconsciously I'm doing it so they are more comfortable I'm not sure but it's good to not be fidgety with your hands make eye contact.

Don't be twirling all around in your chair.

The physical part of conversation and listening is huge.

Yes.

I have a tendency like to talk with my hands a lot.

Just see me like this on the show or put my hands down.

You know I get a little fidgety.

I definitely talk with my hands and that's just a thing.

Yeah.

A lot of people do that I feel like just whack anyone when you're doing it.

Yeah.

And the other thing is make sure that you Chynna it may be a good idea.

Like if you're gonna be talking to a supervisor and you want your point across kind of take notes kind of like practice in a way make sure that you don't you don't stutter your words.

Don't get nervous.

You want to be confident with what you're the point you're trying to get across.

I fully agree.