Falling behind on your first big storm deployment?  Watch this.
Channel: Adjuster TV
Date: 2020-09-25

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WATCH THE FULL VERSION NOW: https://adjustertvplus.com/programs/hurricanetraining

Complete Virtual Hurricane Orientation Presentation
CHAPTERS:
0:00 introduction
2:53 how standby works
6:37 what gear you need 
17:49 what to expect during orientation
30:25 do you need a license?
31:51 do you need training
32:36 how to get up to speed in Xactimate quickly 

In this 2+ hour presentation, I'll be covering the most critical aspects of cat deployment property claims handling that will move the needle the most for you on your first major hurricane deployment..  And if you're already deployed on your first event, whether it's Isiais, Sally, or Laura..  or even the wildfires or the Iowa Derecho..  I'll give you some tips to get yourself out of trouble and caught up so that you can survive to the end of your first cat deployment ready to go on your next deployment.

Here are the topics I cover (with lots of tangents):

- how standby works
- what gear you need 
- what to expect during orientation
- do you need a license?
- do you need training
- how to get up to speed in Xactimate quickly
- how to delight your customers - even if you have to deny their claim
- organizing your time
- including how to prioritize all the many things you have to do every day
- how to close claims faster
- how to save time when importing and labeling photos
- how to save time and never miss damage when scoping property losses
- what is your number one goal when you're on site?  

https://adjustertvplus.com/programs/hurricanetraining

❗️❗️❗️BONUS❗️❗️❗️
Complaints from a carrier storm manager who is overseeing a team of IAs:
- Not returning phone calls promptly, even just to say I'm working on it
- Not setting expectations and explain the process, especially ACV/RCV
- Being rude to the customers that are paying your salary 
- When you know there's going to be a blow up, call the agent first and then call your supervisor BEFORE the customer calls them
- I had a complaint today where adjuster was asking for receipts or pictures of an ice chest $90, patio furniture $500, grill $430.  Loss location was in the middle of the eye of the hurricane.  I asked him of he could provide me the same if a tornado blew his stuff away right now.  
He said no.  
I said put it on the contents inventory form, depreciate it and pay it.  Grrrr.....I know people take advantage of these situations but the personal property claim was $1500.
In other words, don't nitpick claims.  Just do what makes sense.  We spend more money arguing over a minor issue than it would take to pay the claim.  
JUST PAY IT AND MOVE ON.

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