NE #86 SIP Fake Call Hold aka Mute
Channel: Network Engineering Video Blog
Date: 2019-06-20

In this video, we are going to use Wireshark to look at a SIP 2-way call where a customer calls customer support and the support person puts the customer on “Fake” call hold aka Mute.  This is very common and I tell you how to recognize if you might be on “Fake” call hold.  We also look at the SIP trace for a user putting someone on hold.  Spoiler alert: There aren’t any SIP messages for Mute.  So let’s get started!

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