Tip: the difference between requests and demands
Channel: gerlach
Date: 2011-08-04

This is one of a series of tips toward more effective communication, based on 40 years' clinical research. It is from Lesson 2 in the nonprofit educational "Break the Cycle!" Web site (sfhelp.org). This tip alerts you to the difference between requests and demands in important communications. Perceived demands often trigger resentment, defensiveness, and hostility. For much more on how to improve your communication effectiveness, see the free study guide at http://sfhelp.org/cx/guide2.htm or Playlist 2 in the "gercacn" YouTube channel.