A lead ombudsman for the Financial Ombudsman Service testifies at the Royal Commission
Channel: Banking Royal Commission
Date: 2018-06-08

[3.17] Philip Field, the lead ombudsman for banking and finance, is being questioned over the handling of complaints at the Financial Ombudsman Service (FOS), revealing a system that appears to prioritise banks over applicants.

Recorded on 28 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Exhibit documents:
https://bit.ly/2Hf5BMo

Transcript:
https://bit.ly/2snh2x9

Testimony held during the third round of public hearings on lending to small and medium enterprises at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

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© Commonwealth of Australia 2018.

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