LibQUAL+ Survey Results and Practical Applications
Channel: Association of Research Libraries
Date: 2019-02-14

LibQUAL is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The protocol is a rigorously tested web survey that helps libraries assess and improve library services, change organizational culture, and market the library.

This webinar covers LibQUAL+ survey components and customization,  running a survey, and interpreting survey results and provides examples of practical applications and additional resources.

This webinar was presented February 13, 2019, for the AMICAL library consortium by:
* Angela Pappalardo, Association of Research Libraries
* Michael L. Maciel, Texas A&M University
* Amy Yeager, Association of Research Libraries (moderator)

The slides from this webinar are available at: https://www.libqual.org/documents/LibQual/publications/2019.02.13-LibQUAL-Survey-Results-ACCS.pdf