Is Your Voicemail Discouraging Customers - evolved sound - marketing tips
Channel: arrowwisetube
Date: 2018-01-22

Ask any business expert, and they’ll tell that when someone calls your company the best scenario is to have a real person answer the phone. But in the real world, we can’t always have the best scenario so that means your next best option is to encourage the caller to leave a voice mail message so that you can call them back. 
Unfortunately, some companies don’t use a voicemail greeting that encourages people to leave a message. In fact, in some cases it’s the voicemail greeting that discourages callers. And that means you’ve lost that chance to engage with a potential customer. 
So how do you come up with a truly encouraging voicemail greeting? Here are some things you need to keep in mind:
• First, you need to start with either your name and title or the name of the company. This assures the caller right away that they’ve got the right number. 
• Then you need to use a friendly tone. You want the caller to get the impression that you absolutely welcome the call and that you really want them to leave a message.  Don’t sound like you have been forced to make a greeting and life is really bad in your head.
• Ask for some details, so your company can prepare the answers and solutions the caller wants before they return the call. 
• Tell the caller when they can expect someone from your company to call back. 
• Make sure that each word in the greeting can be easily understood. 
• As another idea divert callers to a third party live answer service or another receptionist or staff member. The call should only land at the voicemail as a LAST LAST resort, and not the first one.
Most of all, you need to keep in mind that each caller is a potential customer. Each customer is also a potential source of bad publicity who can badmouth your company to all their friends. 
If you still need help you can always let Evolved Sound create your own professional voicemail greeting, so you can foster a profitable relationship with all your callers. This is not limited to your business line, but for your mobile or smartphone as well!

Thanks for tuning in. From all of us at Evolved Sound we look forward to Evolving Your Business.