Subscribe l How to Take Action Against KElectric in Wafaqi Mohtasib
Channel: Times of Kolachi
Date: 2023-07-20

I can provide you with general guidance on how to take action against a utility company like K-Electric in Pakistan through the Wafaqi Mohtasib (Federal Ombudsman). Please note that the process might have changed or evolved since then, so it's essential to check the latest guidelines and procedures from official sources before proceeding.

Gather evidence: Before taking any action, make sure you have all the necessary documents and evidence to support your complaint. This may include billing statements, correspondence with K-Electric, photos, videos, or any other relevant information.

Attempt to resolve the issue directly: In many cases, it's advisable to try resolving the matter directly with K-Electric's customer service or complaint resolution department. This can be done through phone calls, emails, or in-person visits to their offices.

Register a complaint with K-Electric: If the direct approach does not yield results, formally register your complaint with K-Electric. Take note of the complaint reference number provided by K-Electric during the process.

Contact the Wafaqi Mohtasib: If you have been unable to resolve the issue with K-Electric, you can escalate the matter to the Wafaqi Mohtasib, which is the Federal Ombudsman in Pakistan. The Wafaqi Mohtasib is responsible for addressing complaints against federal government institutions and certain private entities.

File a complaint with Wafaqi Mohtasib: You can file a complaint with the Wafaqi Mohtasib online through their official website or by visiting their regional offices. Provide all the necessary details about your complaint and attach any supporting evidence.

Await response: The Wafaqi Mohtasib will investigate your complaint and seek a resolution by mediating between you and K-Electric.

Follow up: Stay in contact with the Wafaqi Mohtasib and provide any additional information they may require during the investigation process.

Comply with Wafaqi Mohtasib's decision: If the Wafaqi Mohtasib makes a decision in your favor, K-Electric will be obligated to comply with their recommendations or directives.

It's essential to remember that the Wafaqi Mohtasib's jurisdiction is limited to federal government institutions and certain private entities operating at the federal level. If K-Electric is primarily operating at the provincial or city level, you may need to explore other avenues for complaint resolution, such as the Sindh Ombudsman or local regulatory bodies.

https://youtu.be/qsTp8K7LLD8

Keep in mind that legal processes and regulations can change over time, so always consult the latest guidelines and information available from official sources before proceeding with any complaint.

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