[KIE Drop] Intelligent user task assignment in business processes
Channel: KIE
Date: 18/11/2021

It is possible today to use AI technologies to support the optimization of user task assignments in our business process flows. Instead of relying on group task assignment, you can easily rely on algorithms that can automatically assign tasks to users not only based on their current workload, but also based on skills and any other custom domain data.

This is possible through the automation of business processes using Kogito and boosted with the high performant resource planning optimization provided by OptaPlanner.

0:00 Current problem with traditional task assignment
0:46 How automatic user task assignment works
1:38 Overview of a solution implementation
2:35 The task assigning service