Redefining the Student Experience in Higher Education
Channel: Destiny Solutions
Date: 2016-03-10

Read more at http://destinysolutions.com/redefining-the-student-experience-higher-education

Rising numbers of non-traditional students have made the customer experience central to the student experience. The consumer mindset they bring to the table is forcing colleges and universities to change the way they operate.

Today, students in higher education want to set the terms of their experience. They want more personalization and customization from their institutions. Simply put, they want to enjoy an experience that matches what they have become used to in the consumer world.

It’s critical for college and university leaders to adapt to this shift, or their institutions will be left behind.

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Key Resources

National Adult Student Priorities Report (https://www.ruffalonl.com/documents/gated/Papers_and_Research/2015/2014-15_AdultStudentsReport.pdf?code=79225334201666):
Ruffalo Noel Levitz’s 2014-2015 overview of the adult student market identified some of the key priorities that adult students have when deciding where to enroll. Basically, according to the research, prospective students today are as interested in how they are treated as they are in the programs offered when choosing where to enroll.

Student Experience and Efficiency Go Hand-in-Hand (http://evolllution.com/opinions/audio-student-experience-efficiency-hand-in-hand/): 
In an interview with The EvoLLLution, University of Maryland University College Provost Marie Cini shares her insights on the role of institutional efficiency and effectiveness in strengthening the student experience. She identifies some interesting stats from an internal study —and reflects on the differentiating power of efficiency for colleges and universities.