Webinar: Delight Internal Customers With Product Discovery by Amazon Sr PM, Rita Sathe
Channel: Product School
Date: 2022-06-27

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ABOUT THE SPEAKER:
Rita Sathe is an outcome-driven Senior Product Manager at Amazon. Before her current role, she worked at American Express for three and a half years as a Senior PM and Group PM. She started with the company in 2011 as a Business System Analyst. She has been the driving force behind many of her team's solutions that have led to increased and more efficient sales. She has brought together disjointed experiences while uncovering untapped user needs. Throughout her career, she has also inspired and impressed many colleagues that have had the privilege of working alongside her.

ABOUT US:
Founded in 2014, Product School is the global leader in Product Management training with a community of over one million product professionals.

Our certifications are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon. 

Designed to fit into work schedules, our live, online classes are held in the evenings or on weekends to ensure that both instructors and students can maintain their full-time jobs. You’ll learn how to build digital products from end to end, lead cross-functional teams and land your next product job or promotion.
See our upcoming courses here: https://bit.ly/3DqzkRi

In addition to classes, we host daily online events with top industry professionals about Product Management. Click here to see what we have coming up: https://bit.ly/3Lt4hr0

We are committed to pushing the product management industry forward. We published the Amazon bestseller, The Product Book (Get your copy here: https://bit.ly/3DsKdC9) host over 1,000 free events per year, The Proddy Awards, and ProductCon, the largest multi-city conference in the world for product managers.

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0:00 Introduction
0:21 Rita Sathe - Hello!
1:12 Definitions
2:17 Why internal product
3:25 Success of Product
4:24 Risk types in Product Management
7:14 Product Discovery Trio
8:19 Discovery Method
10:29 Customer Service Optimization - Sample
12:22 Key Takeaways