Company Nurse: Revolutionizing workers’ compensation with leading cloud technology
Channel: Genesys
Date: 2020-02-10

Company Nurse’s nurse triage and reporting helps companies navigate the complicated and time-consuming workplace injury process. Registered nurses are available 24/7/365 to triage workplace injuries when they occur. With one call, injured workers get the care they need, without delay.

One challenge Company Nurse faced was maintaining high engagement with a rapidly changing workforce. With more millennials and Generation Z workers entering the workplace, and with companies becoming more distributed, Company Nurse needed to ensure that injured workers could connect via multiple channels. When that doesn't happen, workers don’t get the care they need, and the company’s productivity suffers. And, for Company Nurse, that means missed revenue opportunities. Seeking a competitive advantage amid a shifting workforce, Company Nurse knew it needed to innovate its contact center with an omnichannel approach.

The legacy on-premise contact center system they were using had no way to provide an omnichannel experience. It was also expensive to maintain and manage. After evaluating a shortlist of vendors, the Genesys CloudTM platform rose to the top. See how Company Nurse was able to save $50,000 per year and achieve a 269% ROI with a 4.8-month payback with Genesys Cloud.

For more information about Genesys Cloud, visit: https://www.genesys.com/genesys-cloud