Creatives Common | How to Deal With a Cursing Person
Channel: Creative Common Genuine Videos
Date: 21/08/2019

How to Deal With a Cursing Person

There are many situations in which we have to deal with people who use colorful language. Finding the right way to deal with the person depends on our relationship with them. With customers, the basic rules of customer service apply -- be calm and respectful, and demonstrate you understand their problem. With a coworker, confront them directly with your feelings. When correcting a foul-mouthed child, you should always use discipline and find ways to minimize their cursing.

Dealing With a Cursing Customer Stay calm.

 Do not reply with anger just because the customer is being immature and working through their anger in an unhealthy way. For instance, if you’re on the phone with a customer, do not hang up on them as soon as they start cursing. If you react angrily, you might escalate the situation, and both you and the customer could end up even more aggravated than you already are.   Pay attention to your volume and tone of voice. Use a gentle, even tone when replying to angry customers. Remain aware of your emotions. If you don’t think you can handle a certain call, tell the person that you’ll transfer them to a manager or another third party, even if it’s just your coworker. “I’m going to transfer you to someone who can help you better than I can,” you could explain. It is easier to tune out or forgive swearing against a product, company, or service than it is to forgive someone swearing at you personally. In either case, however, stay calm and do not respond in anger. Remember, the irate customer does not know you, and you did not personally cause whatever misfortune they are experiencing. Don’t let their foul language rattle you or make you feel personally guilty, angry, or incompetent.   Pay attention to your volume and tone of voice. Use a gentle, even tone when replying to angry customers.Remain aware of your emotions. If you don’t think you can handle a certain call, tell the person that you’ll t There are many situations in which we have to deal with people who use colorful language. Finding the right way to deal with the person depends on our relationship with them. With customers, the basic rules of customer service apply -- be calm and respectful, and demonstrate you understand their problem. With a coworker, confront them directly with your feelings. When correcting a foul-mouthed child, you should always use discipline and find ways to minimize their cursing.

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Credit Channel Name:  How To DIY
Published on May 4, 2019
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