Learning from Claims - An Insurance Reciprocal's Perspective
Channel: Children's Healthcare Canada
Date: 2013-01-28

Synopsis:

It is well understood that healthcare is a high risk industry. So how do we recognize and reduce the risks.  HIROC has been able to identify and rank the top 30 high-cost/high-frequency risks through its extensive claims database and to also determine that these 30 risks make up approximately 85 per cent of claims costs in acute care.

The CAPHC Patient Safety Collaborative would like you to join us on January 25, 11:00 -- 12:00 EST as we welcome Ms. Sara Chow, Healthcare Risk Management Specialist at HIROC.

This presentation will discuss using claims to support patient safety efforts, themes seen in HIROC's paediatric claims, and an introduction to HIROC's Risk Assessment Checklists tool.

"Our experience has shown that risk-management tools can only be effective if they provide healthcare staff and leaders with valid, timely and easily-accessible information on risks that enable them to make better decisions on where to focus their improvement efforts," says HIROC healthcare risk management vice-president Polly Stevens. 

This presentation will be of interest to Directors/Managers of Patient Safety, Quality and Risk; Program Directors, frontline staff and all healthcare professionals who are interested in improving patient safety.

Bios:

Sara Chow joined HIROC in 2006. In her current role as a Healthcare Risk Management Specialist, she provides responses to a wide range of subscriber queries and other advisory requests, from a risk management perspective, and presents on topics related to claims and risk management. Sara was heavily involved in administering HIROC's Risk Management Self-Appraisal Modules (RMSAM™). The program was re-developed in 2011 to focus on top risks, and is now named the Risk Assessment Checklists. Sara is leading the software implementation of new program, which was rolled out to subscribers in fall, 2012. She was responsible for launching the Canadian Healthcare Risk Management Community Forum (CHRMCF) website in 2009. In 2011, she led the re-development of the Risk Management Claims Analysis Reports (RMCARs), and oversees the production and distribution of the annual RMCAR mailing.  


Sara holds a Bachelor of Science in Biology and Psychology from Wilfrid Laurier Univeristy. She received the Chartered Insurance Professional (CIP) designation from The Insurance Institute of Canada (IIC), and is a member of the CIP Society. She is a voting member on the Canadian Standards Association's (CSA) Strategic Steering Committee on Health Care Technology and Systems. She has completed the Risk and Insurance Management Society's (RIMS) Canadian Risk Management designation program through the University of Toronto.