Quality Promise „Efficient Cargo Claims Handling” | Hapag-Lloyd
Channel: Hapag-Lloyd AG
Date: 2021-08-11

Incidents leading to customers having to submit cargo claims, be it damages or loss of cargo, cause inconvenience and cost time. With its seventh Quality Promise „Efficient Cargo Claims Handling”, Hapag-Lloyd has set itself the goal to significantly accelerate cargo claims handling by reducing the total amount of time between receiving a customer’s cargo claim and proposing a resolution. In future, in 85 percent of cases customers will receive a resolution proposal within 14 days – including acceptance, rejection or the start of settlement negotiations. By focusing on the efficiency of its cargo claims handling, Hapag-Lloyd intends to underline that it recognizes the urgency to solve cargo claims in a timely manner and therefore makes the process as fast and efficient as possible.


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