How to make customer centricity your superpower?
Channel: Konsälidön
Date: 2021-04-08

Use this webinar to launch into your organization’s customer centricity transformation!

Are your “customers” individuals, companies, patients, or citizens? Customer centricity is the winning strategy in all sectors, B2C, B2B, health care, or public sector!

No matter whether novice or expert in customer centricity, as a strategy provider in your organization people look to you for guidance on how to become customer centric! In this webinar, industry expert and thought leader Stefan Osthaus will provide you with your next step to take and warn you about the pitfalls on the way:

-  Learn the three fundamental elements of every customer centricity transformation
-  Hear how organizations, small and large, have implemented these fundamentals in a pragmatic way
-  Become aware of the pitfalls of every customer centricity transformation and plan how to avoid them in your organization
-  Understand why your customer experience (CX) program might have lost its mojo and get it back rocking and rolling

Join our speaker Stefan Osthaus, as he provides key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!

Your key takeaways for the webinar will include:

-  A pragmatic framework to start, rejuvenate, or re-launch your customer centricity journey
-  Industry best practices to help you learn from the best
-  Pitfall awareness to spare you the failures others already experienced

About the Speaker:

Stefan Osthaus is one of the world’s leading customer and employee experience expert, based in Germany. He is the founder and president of the Customer Institute, which – together with its global board of directors – defines and certifies the gold standard in customer centricity. Stefan is a global keynote speaker, best-selling author, and – with his consultancy experience5 – advisor to leading organizations around the globe.

Stefan has been a leader in Fortune 500 companies for more than 15 years. He has held global responsibility for the customer experience of tens of millions of customers as well as employee experience of thousands of employees.

About the Organizers:

experience5 is a management consultancy focusing on customer and employee experience. The firm is based in Germany and advises large multinational organizations around the globe. Typical areas of consultancy include the strategic implementation of customer experience in an organization as well as the introduction of voice of the customer measurement programs around the globe. experience5 is a member of Executive Experience Consultants, a global network of senior CX practitioners and consultants who share the same vision and approach on Customer Experience.

Konsälidön is the tipping point ushering in the new era in consulting. We have built a first-of-its-kind digital platform to connect organizations with consulting teams. Unlike in traditional consulting partnerships, our platform enables us to operate a decentralized and distributed global firm. We have already grown to 200 consulting teams in our first year of operations and are preparing to grow to 4,000 consulting teams in the next five years.

This event was organized by experience5 in collaboration with Konsälidön as a part of the Könnected Insights Web Summit in March 2021.