What IA firms are looking for in NEW ADJUSTERS | Crawford & Co interview
Channel: Adjuster TV
Date: 2021-12-27

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Adjuster TV Show with Geoffrey Conrad | How to Get on the First Call List

In this episode, Matt from Adjuster TV interviews Geoffrey Conrad, Director of Training for Crawford & Company, to explore how independent adjusters can land on the coveted "First Call List" and excel in their careers. The First Call List is real and crucial, and Geoffrey shares insights on how adjusters can position themselves to be among the first deployed when a storm hits.

Key Discussion Points:

The First Call List: Geoffrey explains that being on this list is about more than just technical skills. Adjusters who demonstrate reliability, professionalism, and genuine care for the customer rise to the top. It's essential to invest in yourself and take advantage of training opportunities to increase your chances of getting called first.

Training and Development: Crawford & Company is committed to preparing adjusters through extensive training programs. Geoffrey highlights the importance of mastering Xactimate, understanding policy, and learning to navigate different carrier systems. Crawford’s training programs cover these areas and more, ensuring adjusters are fully prepared before deployment.

What Makes a Great Adjuster: According to Geoffrey, the best adjusters are not just fast but thorough. They care about the claims process and the customer experience. Being able to communicate effectively and show empathy is just as important as understanding the technical aspects of adjusting.

Challenges in the Industry: One of the biggest challenges for adjusters, especially veterans, is adapting to new technologies. Tools like hover reports and virtual inspections are changing the landscape of the industry, and adjusters who embrace these tools will have a significant advantage.

Crawford’s Corporate Culture: Geoffrey talks about Crawford’s strong focus on creating long-term relationships with their adjusters. Through continuous education, certifications, and support, Crawford ensures that adjusters stay sharp and ready for deployment, even during slow periods.

The Future of Claims Handling: Geoffrey and Matt discuss how technology, like LIDAR and other tools, will continue to improve efficiency in claims handling. However, Geoffrey believes there will always be a need for skilled field adjusters, especially for large or complex losses where personal interaction is essential.

Training and Certification: Geoffrey encourages adjusters to pursue certifications like Xactimate Level 2, as these can help them stand out and get more work. Investing in training is a crucial part of building a successful career as an adjuster.

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