Approaching Process Improvement through a RIM Assessment
Channel: SJSU School of Information
Date: 2015-02-05

Abstract:
A structured analysis of the organization's records management program will uncover procedural inconsistencies, lack of policy, under-utilized technology, and personal preferences adopted over enterprise-wide mandates. Our job as IG professionals is to get upper management to recognize the benefits of establishing an information governance program and building policies that reflect the holistic needs of the organization in order to meet their business goals and objectives. The RIM analysis is an excellent venue for open discussion.

Biography: Linda Muller
As a Certified Records Manager and Information Governance Professional, Linda has been instrumental in building strategic records management compliance plans for organizations by providing an in-depth analysis of existing RIM processes. Linda has successfully managed technology implementations, data conversions, practice management problem-solving and solution building with legal practice groups, administrative departments, and regional offices. As a trained TQM facilitator, Linda has led teams to standardize firm-wide procedures, records retention policies, destruction guidelines, space management and construction of decentralized service centers. Linda is an active member of the Association of Records Managers and Administrators (ARMA), Institute of Certified Records Managers (ICRM), Association of Imaging and Information Management (AIIM, Certified Electronic Records Management Practitioner), and Information Records Management Society in the UK (IRMS).