The User Lab | Humanising digital banking
Channel: 383 Project
Date: 2020-09-23

The User Lab is a regular series where we take a look at digital products and experiences to investigate what's working, what's not, and how they might be improved. We'll touch on UX and UI design, product strategy, and the trends driving user behaviour across a whole range of sectors.

This episode, we dive into the murky world of digital finance. What do users really want from their banking apps? Can digital products really help users make sense of your finances? And what do legacy banks need to do to keep up with challenger brands...? We take a look at how the likes of Monzo, Yolt and Cleo are shaking up personal finance management, chat to Steve Thomas from HSBC on the challenges of keeping pace, and re-imagine the Lloyds banking app to feel a bit more human.

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383 is a digital product studio based in the UK. We simplify life by solving problems with powerful products, working with the bold and the brave to imagine solutions, define experiences and build great products that make life easier for users. Karl Randay, Head of Design at 383, is a specialist in human centred design and creative strategy. He is passionate about crafting authentic experiences, services and products that make a genuine difference for real people.