UX Heuristics - #10 Help and documentation
Channel: Tarryn Lambert Consulting
Date: 2018-11-01

Build products as if they won't have step by step directions. Test them so you know that users can accomplish their goals (which you gathered during generative research). 

Then, give users a easily searchable help section anyway. You may attract users that weren't in your primary persona that think slightly differently and need more help. And even if they do fit into your personas, remember we are all unique humans whose brains work differently. We also have different processing power based on circumstances. Even if Susan forgot to eat lunch today, she should be able to learn how to use your product.