Demo: How Jeli Relied On Its Own Incident Management Platform
Channel: TFiR
Date: 2023-07-06

Guest: Drew Stokes 
Company: Jeli 
Show: TFiR: Let’s See
Effective incident management requires going beyond technology and the contributing factors of a specific issue. It is understanding the way an organization operates, its priorities, the way that the systems are maintained, and the context of interactions between teams. Jeli helps organizations recognize the gaps in the socio-technical aspect of their operations and bakes that knowledge into its incident management platform.
Jeli itself had some incidents a few weeks ago and they leveraged their own platform to go deeper into those incidents. It’s an excellent case study of how companies can or should use Jeli to learn from incidents and further improve their processes.
It seems that in a very subtle way, Jeli is also becoming a catalyst of cultural change within organizations, improving their internal processes to better handle incidents that make them more efficient. 
In this episode of TFiR: Let’s See, Drew Stokes, Head Of Engineering  at Jeli, demonstrates the capabilities of Jeli and how it can become a catalyst in aligning tools and practices in managing incidents within an organization.