SUSE Labs Conference 2019 - L3 - what we do (and how can we do it better)?
Channel: SUSE Labs
Date: 2019-09-18

None

Labs and L3 were always close, and due to the organizational changes that took place since last time, we may expect to become even closer.

In this talk I'd like to quickly present L3 and also gather feedback from the wider audience.

Let me start with:
- who we are
- what we do/do not
- what PTFs are/are not
- what the General support/LTSS/reactive means from our POV

I'd continue with some nice graphs - how the work develops over time:
- numbers of incidents
- ratio incidents per agent
- what components/products are biggest eaters
- how the cooperation with Labs develops (If I'll be able to identify some measurable markers)

In the end I'd like to ask for feedback to identify the areas where we can improve our work.

Aleš Novák

https://labsconf.suse.cz/labs2019/talk/CGWGDD