CleanGuru - Role Playing vs Real Life
Channel: CleanGuru
Date: 2019-03-05

https://www.CleanGuru.com/
Whether you’re just starting a cleaning business or simply want to learn new and better ways to keep your existing janitorial or residential cleaning company profitable, in these videos Dan covers everything from the latest trends in janitorial bidding, invoicing and inspection software to proven marketing strategies to help you grow.

It’s not enough to go through the motions; ‘you gotta reall believe!’ deep down; sorry for the slang, but when it comes to people being delighted by how we serve them, it has to come from the heart, not just from a script.  

Check out today’s fast paced video where Dan shares a story about the disconnect between customer service in training and customer service in real life.  Then he highlights something we probably already know….that for something to create the desired affect in our customers (trust), our words and actions have to be authentic and consistent, regardless who it is we’re talking to or whether or not we’re having a ‘tough’ day.