Richard Hulse & Rob Holmes - Digital Experience Delivery
Channel: NDF - National Digital Forum
Date: 2017-11-28

Tuesday, November 21 • 14:30 - 14:55, Concurrent Session, Soundings 

As part of our move to more sustainable digital processes and technology we identified a number of reusable common capabilities. These common capabilities form part of a wider enabling framework we are continuing to extend which includes a Digital Product Development Framework (DPDF), a Digital Language System (DLS), and a Digital Experience Delivery System (DEDS). The DEDS enables staff to find, create, and package digital content into compelling digital experiences that support the aims of an exhibition over its lifecycle. It facilitates iterative prototyping using standardised tools and established design patterns, and integrates with other Te Papa systems promoting re-use of content - while remaining highly available through an approach which pushes (and caches) updates to the floor. The system encourages collaboration through greater visibility of what work is being done, and the current status of that work. Dashboards which show analytics from currently live exhibits, and give access to historical data, allow engagement can be tracked against established measures - and inform ongoing improvements beyond launch. We’ll cover how we went about identifying common capabilities, the process we followed to design the DEDS, and share into some of the technical design principles we adopted, and architectural decisions we made, along the way.

Rob Holmes Edit Profile
Museum of New Zealand Te Papa Tongarewa
Head of Digital Product and Operations
Rob has been with Te Papa since June 2017 where he has built a number of cross functional digital delivery teams. Rob joined Te Papa from New Zealand Post where he was a key contributor to their digital strategy, and responsible for transforming their digital channels. Rob is a champion of open standards and open source software - and passionate about the adoption of modern APIs, cloud based infrastructure, and software as a service solutions. A keen mountain biker and off-road runner, Rob spends much of his weekends in the hills - often accompanied by his three young sons and partner Anke.


Richard Hulse 
Museum of New Zealand Te Papa Tongarewa
Digital Product Owner
Richard is the DEDS Product Owner and has been with Te Papa since February 2017. Prior to this he was at Radio New Zealand, where from 2005 to 2015 he built and ran the RNZ website, including designing the business processes to make it all happen. In late 2015 and 2016 he moved into a more specialised role as RNZ’s digital product lead. He has extensive experience developing internal and public-facing digital products, is an expert in web SEO, web performance and accessibility, and has written both front-end and back-end code. He is currently a board member of Internet NZ, and has been a mentor at several startup weekends