Everyone Welcome: Delighting Customers and Building Community - Dave Olson
Channel: Columinate
Date: 12/11/2018

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years.  On the operations sideOlson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".  On the management side NCG is examining it's own inclusivity and any challenges it may face while recruiting talent.