Dealing with differing beliefs and values - empathic
Channel: PhysicianHealthBC
Date: 2011-11-13

This is one part of a pair of scenarios demonstrating communication skills.
Complaint between physician and department head using empathic communication skills. Compare with http://www.youtube.com/watch?v=7CTetpQAAcY
Comments are welcome - they will be used to refine upcoming videos in the series