Is Your KCS Really KCS?
Channel: David Kay
Date: 2012-08-20

Interest in Knowledge-Centered Support, KCS, is exploding.  Lots of organizations say they're doing KCS.  But are they really?  This video will help you assess how you're benefiting from best practices, and where opportunities for improvement may be.
Visit dbkay.com/checklist for your copy of the checklist, or dbkay.com for information about our workshops and services.