KCS in Action - SAP's Innovative Approach to Knowledge Article Scoring
Channel: Consortium for Service Innovation
Date: 20/06/2023

If you gave two random coaches a random knowledge article to score, how often would they agree and on which checklist questions do they typically not agree.  

How might automation impact agreement and Coach effort?  How might new technology such as Chat GPT be safely and methodically brought into this process?  
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Dr Sean MacNiven, Head of Research in SAP Product Support, will answer these questions and more in this session.