7 ideas for customer empathy | Agile team hacks
Channel: All Things Agile
Date: 2022-01-14

What do teams need to understand about how customers use the product?

Here are 7 ideas for customer empathy for you to try with your teams.

I explore the topic a bit more in the blog post:
https://www.allthingsagile.co/post/7-ideas-for-teams-to-develop-customer-empathy

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Chapters

00:00 Intro
00:24 The question 
00:55 1 - Ask the customer in social
01:15 2 - Invite the customer to a demo
01:49 3 - A story on how the product solves a problem
03:28 4 - Observe the customer using the product
04:09 5 - Use Analytics
05:04 6 - A/B Testing
05:43 7 - Have the team use the product

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