DEBC Panel #4: The Design of Everyday Things, Part 2
Channel: Dev Empathy Book Club
Date: 2017-09-07

This episode wraps up our discussion of Don Norman’s The Design of Everyday Things.

Following initial reflections on blamelessness and cognitive biases, we spoke about a number of topics emerging from our reading:

06:20 Everything makes sense in hindsight; foresight is hard!
11:53 Seeking deeper reasons for events using The 5 Whys
18:50 The Swiss cheese model of error, and building resilient systems
24:46 Sensibility checks and machine learning
35:05 Including multiple perspectives in business decisions
48:11 Applying principles of design to human processes, e.g. Agile
56:27 Using different tools to catch different types of failures
57:17 The effect of moralizing on adoption of a practice
1:03:42 Closing comments

We’d love to hear your thoughts about the book as well. Join us on Slack (https://goo.gl/23puC5) and share with other Dev Empaths!