Personalization is changing customer experience | Tony Bates
Channel: Genesys
Date: 2019-09-30

At Genesys, every day is CX Day. We live the CX Life. 

We believe that customer experience should be focused on making every customer feel like your only customer. 

Personalization is changing customer experience. Customers want personalization to simplify the interactions they have with businesses. According to Acquia CX Report, 79% of customers feel like a generic customer rather than a unique individual. 

With technology and data, we can make a difference in the CX industry to improve customer service, the experience economy and change the way world thinks about customer service. For more information, check out the CX Day and CX Life resources.

Join our #CX Day webinar with CEO Tony Bates: https://gsys.cx/2meVymm

Live the #CXLife: https://gsys.cx/2mqy6Tc

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