Customer Journey Map templates - How to pick the right one?
Channel: Service Design Show
Date: 2020-11-11

There are so many templates available for customer journey maps. How do you know which is best? That's what you're going to learn in this video.

👉 https://servicedesignshow.com/cjm-templates/

Templates can be very useful. They can speed your process up and get your faster results.

But if you're not careful you'll be spending more time figuring out which template to use rather than mapping the actual journey. That's not what you want.

In this video you'll see 3 templates provided by Miro, Custellence and Nielsen Norman. And also what individual their pros and cons are.

By learning what to take into account when deciding upon a customer journey map template you'll be able to pick the right one for your next project in an instant.

Want to see more templates and examples? 

The link below will take you to the article mentioned in the video where you'll find the complete template collection.

👉 https://servicedesignshow.com/cjm-templates/