Doordash Deactivated Me For Fraud
Channel: The RussRyde
Date: 2021-02-14

#Doordash #Deactivated #DoordashDeactivatedMe

DoorDash acceptance rate info here https://help.doordash.com/dashers/s/article/Dasher-Ratings-Explained?language=en_US

Consider seeking help from the Rideshare Professor.  Here is a cut and paste from his channel....  "Have you been Deactivated by Uber or Lyft? Let us help you. https://gigrocket.com/p/deactivated-to-reactivated-the-white-glove-course Use coupon code HELP20 for a discount". @AskTorsten 

Hello current and future food delivery drivers,

I have sad news.  DoorDash wrongfully terminated (deactivated) me for fraud on February 5th, 2021.  
“We regret to inform you that your DoorDash Dasher account has been deactivated due to engaging in fraud by marking multiple deliveries as complete when the customers informed us that these deliveries were in fact never made. Such fraud is a violation of our DoorDash Independent Contractor Agreement, and the Deactivation Policy…”
In this video I will share what happened, what the root cause is, and some key learnings you can take away from my deactivation, or wrongful termination.  I submitted my appeal to DoorDash.  Hopefully DoorDash will activate me again and soon.  As you can likely guess without even watching the video, I did not commit fraud.

Sorry to share such sad news with you but be warned, in can happen to you too!

Stay safe and document every delivery,
Russ

PS:  “Sad Day” music from bensound.com and it was a good fit concerning this sad topic.
*** Update, March 18, 2021***
Yay, I am reactivated on DoorDash after almost six weeks! "After taking a look at your appeal and the reason why your Dasher account was deactivated, we were able to confirm that you did not violate your Independent Contractor Agreement and the Deactivation Policy".
Was it their normal review process or prompting by the legal letter that LegalRideshare.com sent on March 9th? I don't know. I am happy! Thank you DoorDash!!!  This doesn't change anything from what I said in this video.
Thank you for all your comments encouraging me to contact DoorDash daily for the status of my appeal. I have room to grow and you've highlighted that.  Thank you! I did sign up for Kover and now I can add DoorDash into that mix in case this happens again.  Thanks to Chad (GigTube), I now use the Timestamp Camera app.
In my next video I will show how I now document all my deliveries to make life easier on myself if I ever need to go back and prove my innocence.

*** March 23 Update ***
Since proclaiming my innocence on March 18, 2021 I am still unable to get back on the DoorDash app.  These last five days have exceeded the necessary “24 hours” to reset the account.  The first redirect was to do another deactivation appeal.  The second was to redo my background check.  The next one was the background check was not an issue and so just to wait another 24 hours.  I think instead of calling I’ll try the web chat option next.

*** March 26 Update***
Doesn't look good.  I need to do another deactivation appeal to assist in the approved reactivation.

*** June 23 Update ***
I should be reactivated.  I started the app and it immediately logged in.  I will wait until I'm available to try and dash again.  Before that though, I'm going to call customer support and make sure that there is nothing wrong with my account.  I do not want to repeat of what I went through the last few months.
Since my last update I've infrequently called customer support for a status check.  I've also replied to the second deactivation a few times including additional information.  This last time I attached a copy of the letter that the great team at legalrideshare.com received from the DoorDash legal department stating that I did nothing wrong and my account was reactivated.  Maybe internally DoorDash didn't have a copy of it.  On my last call to customer support the rep said that I should reply back to the email from my first deactivation (the one they said my account is reactivated) and say that my account is still not activated.  Well wouldn't you know it, this worked.  I was focused on the second deactivation (mentioned in the updates above) and never thought of that.  I am happy and hopeful but I won't know for sure until I can actually complete a delivery.  

*** June 27 ***
Update https://youtu.be/U2iotI1qSAw

*** August 20 ***
How it all turned out https://youtu.be/N2b-gtWxhsY