FCCI Tech: User support in Aalto Scientific Computing
Channel: Aalto Scientific Computing
Date: 2021-03-29

Talk by Richard Darst about user support in Aalto Scientific Computing.  In this talk, we cover the role of user support, the actual tools we use, and the strategic vision of user support.  User support is not just answering question, but a strategic part of any infrastructure and computing environment.  There is a blurry line between user support, teaching, and research software engineering work.

Presentation material: https://scicomp.aalto.fi/tech/user-support/