Keeping the momentum going in your customer experience transformation
Channel: Genesys
Date: 2023-12-19

Over the past few years, countless organizations rushed to transform their customer experience by introducing digital channels or improving them, as well as by implementing AI to provide greater insight and streamline interactions. But too many have stalled on that journey. They’ve pieced together hybrid solutions that aren’t delivering the results they need.  
 
Join us in the CX Green Room to hear from Ioan Macrae, Chief Revenue Officer, and Stuart Dorman, Chief Innovation Officer of Sabio Group, who will discuss how moving to a cloud-based CX platform will accelerate your transformation journey. They’ll also examine how to use AI to optimize customer and employee experiences, improving productivity, efficiency, and satisfaction.