Building a culture employees love: Workforce engagement at O2E Brands
Channel: Genesys
Date: 2023-06-02

O2E Brands has been twice recognized by Newsweek as a “Most Loved Workplace.” When it comes to contact center agents, that workplace culture leads to industry-leading employee engagement and retention metrics. Ryan Webber, Senior Manager, Workforce Management, at O2E Brands, discusses workforce strategies, processes and technologies that are creating a work environment where employees can thrive.