Smart Speech Assistants – Part 9 – Expectations on Voice UI
Channel: Andreas Jakl
Date: 13/10/2022

Smart Speech Assistants 🗣️
Part 9: Expectations on Voice UI

In this video series, you will learn about the voice user interfaces in the world of health. Smart Speakers are one of the most accessible interfaces for technology. Therefore, they play a vital role in learning about health (patient education), educating professionals as well as staying connected during your rehabilitation process.

👂 This part covers:

- Which expectations do humans have on voice assistants?
- How is our experience when a speech service fails?
- Conversations vs. simple question & answer-style interactions.
- Conversational design: how to set the expectations so that the smart speaker understands the response.
- Discoverability: how does a user know what your voice-only skill can do?


☑️ General overview:

Why is speech interaction at the center of creating health-related digital services? First, we tackle four common assumptions:

🤔 1) Who uses smart speakers anyway? – voice assistants in the world and how they can be used for health
🤔 2) Does artificial voice sound bad? – Speech understanding, dialects, and next-gen language models.
🤔 3) Voice assistants are only used for telling jokes? – Samples of real-life interactions and where speech assistants are part of everyday life.
🤔 4) Voice assistants only work at home, not for business? – professional settings from online meetings, internet of things, Alexa for business and offline voice recognition.

Afterwards, let's dive into the world of speech assistants. What is Echo, what is Amazon Alexa? How do they work behind the scenes? What can smart speakers *not* do today? How do the components of a speech service look like?

For your next hands-on steps, we will look at development options. Starting with easy-to-use development tools like Voiceflow (no prior coding experience required), up to native skill development using the Alexa Skills Kit (ASK) or AWS services.

But to create a good user experience, you need to design for voice. First, you need to understand unique properties of voice interaction. This includes speed and listening rate. Next, you need to be aware of user expectations on voice UIs.

Once you are aware of the context, you can design what a skill should say. This includes many concepts like implicit confirmation, multimodality, and conversational markers.

You can hardly ever script conversations. How can you make a skill react to changes from the golden path? How do you handle errors in the conversations and make sure the user knows what to say?

Privacy and ethics are one of the most important final topics. What access does your skill have on user data? What requirements do you have to fulfil to comply with certification guidelines and laws?

The final part gives insights into the open source "Voice Learning" Alexa skill. It helps students learn for courses. According to scientific studies, a voice-based quiz can be a better learning method, compared to studying the traditional way.

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🌍 Developed for the DIRENE project (Competences for the new era of user-driven digital rehabilitation), co-funded by the Erasmus+ Program of the European Union