Advanced features & review / Customer Journey Mapping in Mural
Channel: Service Design Show
Date: 2019-08-15

Is Mural the right tool for your Customer Journey Mapping project? Let's find out! 

In the first video of this serie we created the basic structure of a journey map in Mural. Now we're going to look at some of the more advanced features. 

Features that I consider to be vital for any journey mapping tool that you'd want to use a to drive customer centric innovation on a day to day basis.

At the end you'll also learn which situations I'd consider to use Mural as my journey mapping tool.

Try MURAL  👉https://go.servicedesignshow.com/tehr8

WATCH PART #1 👉https://go.servicedesignshow.com/j6e9p

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