Super Human Service: Building a remote contact center in a weekend
Channel: Genesys
Date: 2021-02-12

PatLive, an outsource answering service that answers calls for thousands of businesses and government agencies, needed to launch a contact center in 48 hours.  
 
As the pandemic unfolded, they were asked to create a state government call center that would operate 24-7, 365 days a year for people to call in and ask questions about the Coronavirus. The platform needed to be flexible, support 150 remote agents and launched in 48 hours. They ​chose Genesys Cloud.
 
By combining their people with Genesys Cloud they enabled Super Human Service.​
 
To learn more, check out resources at https://www.genesys.com/superhuman.