KCS Practitioner Panel | KCS v6 Verified Vendor Series with Upland RightAnswers
Channel: Consortium for Service Innovation
Date: 11/04/2022

KCS v6 Verified Vendor Series with Upland RightAnswers | Michelle Stumpf, KCS Practice Director and Certified Trainer, leads a panel of seasoned KCS practitioners, including Jacob Watts from PAR Technologies, Liz Bunger from Paychex, and Cheryl Wickwire from Arrow Electronics. Their discussion includes:
- Toughest challenges in implementing KCS
- Surprises (positive or negative) encountered along the way
- Expert advice that you wish you could force a company to follow
- KCS principles or practices that you did NOT adhere to but wished you had
- Most effective technique in getting KCS buy in
- Long term sustainability advice
- Most important metrics including those which prove value/ROI to senior execs
- How to maintain enthusiasm of your KCS rollout