Kelton-Chapter 5 - Model1- Part 1.mp4
Channel: Semail ULGEN
Date: 02/05/2019

We talk about part 1 ( of Chapter 5 Model 1) namely building the model for  Call Arrivals and Directing them to the correct departments ( Techical Support, Sales or Order Status Depts.)

Reference: W. Kelton's book, Chapter 5 Model 1