Aviemore meltdown - Scotrail and Journeycall fail to book accessible taxi
Channel: Doug Paulley
Date: 2022-03-11

During a recent, long- planned trip to Scotland and down the Highland Mainline, I discover that Scotrail and Journeycall have failed to book the promised wheelchair accessible taxi to inaccessible station Kingussie, despite many chasing phone calls. 

This demonstrates the human results of failed bureaucracy and administrative incompetence at Scotrail and their assistance booking contractor, JourneyCall.