Improving Patient Access Without Staff Overload | CHIME & Luma Health
Channel: Luma Health
Date: 2024-03-07

Improving Patient Access Without Staff Overload | CHIME & Luma Health

In an EHR-first landscape, there is often no “easy button” for solving every problem immediately. Technology partnerships can be necessary supplements to an EHR, providing additional support to built-in workflows. However, while potentially increasing access, they can also create extra work for end users, such as call center or support staff.

So how can you drive growth without burdening staff resources? Is there a way to achieve the best of both worlds?

During "Collaborative Partnerships: Improving Patient Access without Staff Overload," Michelle Winfield-Hanrahan, Clinical Chief Access Officer & Associate Vice Chancellor of Access at the UAMS - University of Arkansas for Medical Sciences, and Aditya Bansod, CTO and Co-Founder of Luma Health, share strategies for increasing access through technology platform partnership, patient access tools, and collaboration.

Three Learning Objectives: 
1. Preventing staff overload and heavy patient call volume
2. Driving value out of technology partnerships
3. Creating an easier end-user experience

00:00 Intro & Housekeeping
06:17 How UAMS is adapting to changes in patient access
08:00 Healthcare challenges with patient experience
10:58 If you had a magic wand, what would you change about patient access?
12:42 How do you enact change?
14:21 Referral to moment of care touch points
16:00 The challenges and goals of patient access
24:15 Optimizing technology
27:41 Rescheduling
31:00 Selecting a partner
52:18 Q&A