Communication Skills and Doctor Patient Relationship
Channel: Dr George Eusebio Kuodza
Date: 2022-02-11

This video lecture explains some of the tools that can be used by medical students to improve their communication skills at a basic level. If you loved it, please like it, comment on it, and subscribe to it, since they all serve to promote the page.
Disclaimer: This is an educational video and reference should not be made to it. Refer to textbooks for further understanding and formal application.
 #softskills #medical #medicalstudent #doctorpatient #communication #sciencecommunication 

0:00 Introduction
0:25 Objectives for today's lesson To understand what is communication Why is communication important in medical practice Verbal and non-verbal communication Importance of listening and reflective listening What is empathy
0:47 What is communication? What do you know about bad communication? What differentiates a good and a bad communicator?
2:24 What is Communication? it is the successful passage of a message from one person to another
4:30 Communication is not just talking -Communication skills are not fixed or innate. . Communication skills can be learned and improved Physicians can improve health outcomes by learning how and when to use specific communication techniques
7:02 VERBAL Communication using Communication without spoken words
7:15 Open-end vs Closed-ended OPEN-ENDED CLOSED ENDED QUESTIONS QUESTIONS Open-ended questions Closed-ended are those which require questions that are more thought and more which can be answered than a simple one-word by a simple "yes" or answer.
8:16 Open-ended questions examples How can I help you today? Anything I can help with today? Tell me more about your problem? Can you describe the character of your pain in more details?
9:14 Open-end and Closed-end questions Open-end questions are mainly used when you begin the consultation to allow the patient to freely express themselves Closed-end questions are used mainly to attain specific details from the patient
10:32 Listening includes four essential elements 1. Checking facts 2. Checking feelings 3. The motivation of the patient 4. Reflective listening
11:17 Reflective listening It involves active listening and expression of empathy Reflecting the essence of what was said and what you think it meant?
16:14 Approach to your encounter with patients Introduce yourself to the patient Explain your role as a student item and gain consent from the patient Shake hands, but no need to force physical contact if not possible