Genesys Partner Theater: Exceeding customer expectations through technology transformation
Channel: Genesys
Date: 2022-04-20

Organizations must constantly adapt their business processes to offer solutions quickly and exceed customer expectations. Learn how to increase customer satisfaction by delivering a unified, scalable, customer-centric experiences as Matt Hayes, Senior Director, Contact Center Technology, at Microsoft shares how they have undergone their own call center transformation.

To learn more about our partnership with Microsoft visit: https://www.genesys.com/microsoft