Jozef Gruzman & Claus Mitterlehner —  Process Mining Camp 2019
Channel: Fluxicon Process Mining
Date: 2020-06-10

Raiffeisen Bank International (RBI) is a leading Retail and Corporate bank with 50 thousand employees serving more than 14 million customers in 14 countries in Central and Eastern Europe.

Jozef Gruzman is a digital and innovation enthusiast working in RBI, focusing on retail business, operations & change management. Claus Mitterlehner is a Senior Expert in RBI’s International Efficiency Management team and has a strong focus on Smart Automation supporting digital and business transformations.

Together, they have applied process mining on various processes such as: corporate lending, credit card and mortgage applications, incident management and service desk, procure to pay, and many more. They have developed a standard approach for black-box process discoveries and illustrate their approach and the deliverables they create for the business units based on the customer lending process.