The Panel - White Paper
Channel: TripsCommunity
Date: 2020-07-09

How shall we deal with disputes?
In this video Luca talks about the Panel.

Tell us your thoughts!
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The White Paper: https://tripscommunity.com/en/white-paper
Comment on Google Docs: https://tinyurl.com/tripswhitepaper
Comment in Linkedin: https://www.linkedin.com/company/tripscommunity/

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From The White Paper:

We believe it is possible to improve the management of some aspects of a platform compared to traditional portals if certain decisions are entrusted to community representatives, at least partially located in the territory.

One of the things we want to decentralize and improve from the outset is quality control and dispute management.

Our hope is that their decisions will be better than those made by remote customer care employees who do not have any direct experience, and do not know the city where the accommodation is located. 

As explained above, for some critical situations we plan to assign the decision-making to a group of users that we will call Panel.


Continue: https://tinyurl.com/tripswhitepaper