Home Credit China: Maximizing efficiency through seamless WFM integration
Channel: Genesys
Date: 2020-02-10

Home Credit China (HCC) is the largest subsidiary of the Czech Republic’s Home Credit International. Providing secure and affordable loan services to customers not covered by traditional bank loans, HCC has over 60 million customers and operates over 260,000 point-of-sale locations. With more than 2,200 agents and growing, it was important for HCC to find a solution to streamline the management of their workforce and give employees more control of their own schedules. As a long-time customer, they decided to adopt Workforce Management because of the success they had seen with Genesys and for seamless integration. 

Watch and discover how HCC was able to increase schedule adherence by 54% with Genesys Workforce Management. 

For more information, visit: https://www.genesys.com/capabilities/workforce-optimization