Do's and Don'ts of Implementing Empathetic AI in Digital CX | Enterprise Connect 2021
Channel: Genesys
Date: 2021-10-08

Empathetic customer experiences leave customers feeling seen, heard, and appreciated. Join ZK Research Founder and Principal Analyst Zeus Kerravala and Genesys SVP of Product Management, Digital & AI Brett Weigl for a conversation rooted in deep expertise from Enterprise Connect 2021 on ways AI will evolve the contact center and digital customer engagement. Followed by a demo of Genesys DX, the digital first offering from Genesys.

Learn more about Genesys DX here: https://www.genesys.com/genesys-dx.