Leslie Hawthorn: Cultivating Empathy
Channel: Free and Open Source Software Conference (FrOSCon) e.V.
Date: 2015-08-23

https://media.ccc.de/browse/conferences/froscon/2015/froscon2015-1567-cultivating_empathy.html

When considering how to design products, teams or even common everyday household objects, empathy often doesn't end up on the required features list. Yet, without empathy, teams with enormous technical skills can fail in their quest to deliver quality products to their users. Incredible projects fail to create communities because they don't exercise it. Fail at empathy and your chances of failing at everything skyrocket.

Leslie Hawthorn