A Suncorp Insurance customer testifies at the Banking Royal Commission
Channel: Banking Royal Commission
Date: 2018-10-07

[6.16] Bernadette Heald, a Suncorp insurance customer, gives evidence on how she and her family were forced to live in a house falling apart from flood damage during a long-running stand-off with the insurer, which initially offered them just A$30,000 to fix the cracking, disintegrating home.

Recorded on 20 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Testimony held during the sixth round of public hearings at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, focusing on issues associated with the sale, design and handling of claims of life insurance and general insurance products in Australia.

Witness Statement:
https://bit.ly/2HbzroC

Exhibit Documents:
https://bit.ly/2OFS8VJ

Transcript:
https://bit.ly/2xXF1FU

This video was extracted from the Royal Commission’s webcast archive and republished here as permitted under its Creative Commons Attribution 4.0 International licence. The source file, containing the raw archived webcast of the entire day of hearings, was trimmed to only retain the testimony of the above witness(es) and remove any breaks and offline periods of the webcast. For testimonies held over multiple days, separate source files would have been combined to create one consolidated video.

Video Source: https://bit.ly/2XBSBKh
Copyright information: https://bit.ly/2K2JMl2
Creative Commons license information: https://bit.ly/1rMF155

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© Commonwealth of Australia 2018.

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