Service Catalog & Workflow Part-2 (Turnstile,Rollback and Wait for condition activities). 🙂👩‍💻
Channel: Servicenow Technology
Date: 2023-01-07

What is Service Catalog?

Answer: Service catalog is an application in SERVICENOW that provides
self service opportunities to an internal and external users. We can say , a collection of discrete catalog items.

There are four types of catalog item:-

1. Content items –catalog items which provide information (instead of services or goods).
2. Order guides – used to group several catalog items in one request.
3. Record producers – providing alternative ways of adding information via the service catalog.
4. Maintain Items - A catalog item or maintain items can be a service or a good.


What is the difference between Catalog Items and Record Producers?

Answer: Catalog items and record producers are similar because they both use variables. However, a record producer doesn’t use a request to produce an incident or change, but a script or template. 

A catalog item should ideally be used when you want to generate a request, complete with  workflow, tasks, approvals, and so on. As for a record producer, it should be used when you want to gather information using variables (a form) but create another type of record (change, 
incident, enhancement, etc.) as a result.

Product documentation links:-

How to create content Items?
https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/service-catalog-management/task/t_AddingContentItemServiceCatalog.html

How to create catalog Item?
https://www.servicenow.com/community/itsm-articles/service-catalogs-basic-tutorial-simple-method-and-simple-steps/ta-p/2307451

How to create order guide ?
https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-management/task/t_CreateAnOrderGuide.html

How to create Record Producer?
https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/service-catalog-management/task/t_DefRecProdInSCat.html