UNIT 2 - BUSINESS COMMUNICATION
Channel: Dr. Lakshmi Bala M
Date: 2020-12-05

Media  of Communication -Verbal and Non verbal communication. Oral Communication, Written Communication,
Merits and demerits of oral and written communication.
 Paralanguage- meaning.
Directions of communication - Downward, Upward, Horizontal  and diagonal.  
Modern forms of communication – Fax, internet / e-mail, video conferencing. Advantages and disadvantages of email.