Managing the gambler (chaptered)—High stakes RSG training video
Channel: Office of Liquor and Gaming Regulation Queensland
Date: 2019-07-23

In this video, the venue’s Customer Liaison Officer (CLO) speaks with a problem gambler who has agreed to meet to discuss their gambling. As the CLO, how would you support this patron? 

Use this video for staff induction and refresher training at your licensed venue or organisation. When the pause sign appears on screen, pause the video for group discussion. Visit https://www.business.qld.gov.au/**** for example discussion points.