Revealing 4 Expert Problem Solving Skills
Channel: Doc Snipes
Date: 2017-04-25

Revealing 4 Expert Problem Solving Skills  A direct link to the CEU course is https://www.allceus.com/member/cart/index/product/id/665/c/
Problem Solving Skills | Counselor Toolbox Episode 126
#problemsolving #dialecticalbehavor #DBT

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This was recorded as part of a live #webinar

Objectives
~    Review the 4 options for problem solving
~    Go over problem solving steps
~    Review concepts such as force field analysis, root cause analysis, backward chaining
Problem Solving Options
~    Stay Miserable or, Make Things Worse, by creating other, new problems for yourself
~    Tolerate The Problem this involves accepting that the problem is happening, and tolerating both the problem itself and your responses to the problem
~    Feel Better About The Problem by changing or regulating your emotional and cognitive response to the problem
~    Solve The Problem this involves changing the situation, or avoiding, leaving, or getting out of the situation for good
Problem Solving Steps
~    Wise Mind What Skills
~    Observe and describe the situation
~    Check the facts
~    Identify the goal in solving the problem
~    Brainstorm solutions
~    Choose a solution that is likely to work
~    Put the solution into action
~    Evaluate the outcomes

Observe and Describe Problem and Context
~    Who is involved
~    Don’t jump to who is causing the problem
~    When did this happen
~    Where did this happen
~    What
~    Is the present situation
~    Are my contributions, vulnerabilities
~    Are my current thoughts and feelings
~    Are others contributions, vulnerabilities

Defining the Problem: Root Cause Analysis
~    It's amazing how much you don't know about what you don't know.
~    Get input from other people who notice the problem and who are effected by it, one at a time
~    Write down your opinions and what you've heard from others.
~    Seek advice to verify your impression of the problem.

Root Cause Analysis
Chain Analysis
Check the Facts
~    Is this a reaction to the environment or your thoughts?
~    Are you using emotional or factual reasoning?
~    Increase mindfulness to the facts of the present situation
~    Look beyond yourself to the other person and the context (Consider the entire picture)
~    Are you using all or none reasoning? (Middle path)
Check the Facts
~    Do the emotions fit the facts (Why am I feeling this way)
Identify the Goal
~    Stay Miserable
~    Tolerate (Distress Tolerance, Emotion Regulation)
~    Feel Better (Change your thoughts and feelings about the situation)
~    Solve (Change the situation)
Brainstorm Solutions
~    Distress Tolerance (IMPROVE and ACCEPTS)


Brainstorm Solutions

Evaluate
~    Once you start the process, continually evaluate.
~    Adjust when necessary
Other Tips
~    Focus on the solved state.
~    Be clear about all your goals and objectives.
~    Expand your definition of “Define the Problem.”
~    Think of problem solving as a cover-the-bases activity.
~    Draw diagrams and otherwise picture the structure of the problem.
~    Take the concept of cause with a grain of salt.
~    Watch out for “disconnects.”
~    One person focusing on the problem and the other focusing on the solution
~    Be aware of your own blinders.
~    Develop your own system for solving problems.
~    Research the subject matter.

Other Tips
~    Focus on the solved state.
~    Be clear about all your goals and objectives.
~    What are we trying to achieve?
~    What are we trying to preserve?
~    What are we trying to avoid?
~    What are we trying to eliminate?
~    Expand your definition of “Define the Problem.”
~    Examine the current situation
~    Examine other similar situations
~    Draw diagrams and otherwise picture the structure of the problem.
~    Take the concept of cause with a grain of salt.
~    Watch out for “disconnects.”
~    One person focusing on the problem and the other focusing on the solution
~    Be aware of your own blinders.
~    Develop your own system for solving problems.
~    Research the subject matter.


0:00 Introduction
0:44 Objectives
0:58 Problem Solving Options
5:01 Problem Solving Steps
12:21 Defining the Problem: Root Cause Analysis
18:13 Chain Analysis
21:42 Check the Facts
28:41 Identify the Goal
30:08 Brainstorm Solutions
39:05 Force Field analysis
40:59 Choose the Best Option
41:40 Take Action
43:04 Evaluate
43:27 Other Tips
52:09 Summary