InnerSource Sleuth: Identifying Your Pain Points - Katie Schueths (Indeed) - IS Summit 22
Channel: InnerSource Commons
Date: 2022-11-30

You have decided to start an InnerSource program. What next? The first step to implementing an InnerSource program is to discover what problems are most important to your users. During this session we will look at customer interview questions and how the results can be used to shape the direction of an InnerSource program. Indeed is in the third quarter of our InnerSource program. We created a customer interview to assess the organization’s needs, talked to users to identify the pain points they were facing, prioritized the pain points, and compiled a report to show users the direction we were going to take. Transparency is the key to any successful project where you want collaboration. The customer interview put the power to shape the program into the developers hands and ensured they knew they were being heard. Learn how Indeed’s experiences with the initial InnerSource customer interview helped us grow and how you can use a customer interview to help build your InnerSource program.

Katie leads the InnerSource program at Indeed. She is a proud incentive development nerd who loves building communities. Prior to working in InnerSource she helped build the Open Source Community at IEEE SA OPEN. She is an active contributor to the CHAOSS Diversity, Equity, & Inclusion Badging Project. On weekends, she goes camping as often as possible and has a love for coffee and books. Katie also spends her free time running operational logistics for volunteer-run community art events.

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