Quality Promise "Schedule Reliability" | Hapag-Lloyd
Channel: Hapag-Lloyd AG
Date: 2021-08-06

Hapag-Lloyd is making significant changes to many operational processes – including improving cooperation with terminals, ports and all on-shore partners – to reduce delays. 

The clear target is to have ships arrive on or within one day of the ETA (estimated time of arrival) as indicated in the booking confirmation. Relying on punctuality can bring benefits to customers, such as reducing their warehouse stocks and avoiding excess inventory and interim storage. 

The carrier modifies its schedule and voyage management to provide more accurate vessel ETAs and pick-up times when containers will be released. Delays will still occur, but with better operational processes and arrival forecasting, customers can get updates faster, more reliably and proactively to improve planning.

Hapag-Lloyd will be fully transparent about its schedule reliability via its Customer Dashboard. Here, its performance as well as its standing compared to the global industry are measurable. Apart from providing detailed information based on the monthly Sea-Intelligence Global Liner Performance Report, the company offers data collected in the “Carrier Schedule Analysis” (CSA), developed in-house. As part of the launch, Hapag-Lloyd presents global data versus the market as well as additional breakdowns at the country, trade and port-pair levels. And the carrier will continuously work to expand the amount of information it provides, eventually down to the individual-container level.


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Hapag-Lloyd is one of the largest container lines in the world and a leader in the global container shipping industry. 241 modern container ships with a total transport capacity of approx. 1.7 million TEU, makes us go where you need us. 

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