How to Handle Employee Complaints: Tips From HR
Channel: 4 Corner Resources
Date: 2023-04-04

Inevitably, conflict arises when people collaborate, and in this episode of the Hire Calling Podcast, Pete and Ricky discuss how to handle employee complaints. Ricky outlines the essential measures to address employee grievances and shares some important guidelines to follow and avoid.

A significant portion of an HR practitioner's duties entails actively listening to individuals, empathizing with their concerns, and guiding them through the process. If you're struggling with managing employee complaints or seeking motivation, tune in to this episode for valuable insights.

Advice for handling employee complaints:

1. Have a plan, assess the severity of the situation, and decide if you need to get involved.
2. Listen carefully without interruption, explain the open door policy, and maintain confidentiality.
3. Be available, listen to both sides, and avoid picking sides or making unrealistic promises.

Additional resources:

1. How to Manage Workplace Conflict: https://www.4cornerresources.com/blog/how-to-manage-workplace-conflict/
2. How to Build and Maintain a Positive Work Culture: https://www.4cornerresources.com/blog/build-positive-work-culture/
3. Strategies for Supporting Employees in the Workplace: https://www.4cornerresources.com/blog/supporting-employees-in-the-workplace/
4. How Employers Can Reduce Stress in the Workplace: https://www.4cornerresources.com/blog/strategies-for-managing-stress-in-the-workplace/