Learn about desk adjusting, tech, and adjuster stories from the road
Channel: Adjuster TV
Date: 2021-08-29

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Get 10% off of anything at US Tape with code ADJUSTERTV  The kick butt 100' tape that you'll love is MODEL 900B https://www.ustape.com/product/spencer-auto-rewind-protapes/ In this episode of AdjusterTV Radio, Matt chats with Cesar and Sidney from Pacesetter Claims Service.  We cover a LOT of ground, including:

Desk adjusting is coming back
Single adjuster days over?
What is a TPA?
How is Pacesetter different with training?
Pacesetter is new adjuster-friendly
How Pacesetter is using the latest tech
COVID and adjuster job security
Matt's tech/McDonald's rant
Closing roof claims over the phone
What happens when carriers tried to automatically file and pay claims on large cat events
What happens when you don't properly explain the claims process up front? Not good, not good.
How important is customer service and customer experience?
Why adjusters need to be open to change
On the road traveling for in-person training and virtual training for adjusters
How to network at training
 Why in-person IA firm training is actually an informal interview
Should you ever wear a Hawaiian shirt and flip flops into a storm office?
The most successful adjusters pay attention to the little things
How training at Pacesetter works - how you get paid as a desk adjuster
Field and desk adjuster training for new adjusters
Ways adjusters can prepare for in-person training - how to get basic training when you are completely new to claims
The importance of getting as much Xactimate training as possible
How to find out about new trainings at Pacesetter
Matt gets attacked by wasps on a roof
Cesar's "who in the hell are you?!" story 
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