Seneca Louck, Dow Chemical | ServiceNow Knowledge17
Channel: SiliconANGLE theCUBE
Date: 10/05/2017

Seneca Louck, Business Process Leader, Dow Chemical, sits down with Dave Vellante & Jeff Frick at ServiceNow Knowledge 2017 at Orlando, FL

Dow implements hybrid waterfall, agile approach to digital transformation

https://siliconangle.com/2017/09/29/dow-implements-hybrid-waterfall-agile-approach-digital-transformation-knowledge17/

While the benefits of agile methodologies are touted across the tech industry, the waterfall approach still has merits in certain circumstances, especially in larger organizations. The Dow Chemical Co. has a history of waterfall-heavy implementation — with the largest SAP SE implementation in history, at $1B and 800 SAP systems — according to Seneca Louck, business process leader at The Dow Chemical Co.

Louck described how his organization needed to evolve its strategy to blend both agile and waterfall methods for the information technology service management, or ITSM, transition, and how it used ServiceNow’s platform to do so.

“We really did hone in on the minimum product that we needed to get people moved over to the platform and increment from there. It was a little bit of a culture change and learning curve, but we found that sweet spot between agile and waterfall,” Louck said. “We front-ended a lot of the requirements and then we transitioned to two-week sprints, and we pulled requirements out of the backlog we captured in the month previous.”

Louck spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, earlier this year at the ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below)

Waterfall requirements gathering followed by agile deployment
“We started with workshops, and we spent probably the first four or five months before we wrote one line of code or configured a single ServiceNow application. A lot of that work was documenting as-is process — uplift it and understand it to figure out what we want that to-be process to look like … and then figure out how to deliver the tool against that,” Louck explained.

Now, Dow Chemical is looking to expand functionality of its ServiceNow platform to cover event handling and management by leveraging the latest “internet of things” hooks.

“I need the ability to bring massive amounts of data onto this platform. Raw performance data, network data, server data, utilization data or end user data. I want to be able to bring it to the platform so that I can use it to correlate events, incidents and problems. The things they are doing for IoT to bring massive datasets in are actually going to solve my problem,” Louck concluded.

 (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)


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