Do THIS to Find Better Clients
Channel: Service Design Show
Date: 2019-07-05

If you don't debrief your clients after a project you're missing out on a huge opportunity to learn. The knowledge you gain through these debrief meetings will enable you to attract better clients in the future. 

So let me say this one more time. Always do debrief meetings at the end of an engagement! They are just as important and valuable as project brief meetings at the start of an engagement.

In this video I answer the question I got from Marlene who's going through the Selling Service Design with Confidence course.

Marlene asked for some tips on how to make the debrief meetings into a seamless experience. As it can feel awkward to call up your client after 3 months and ask to sit down with them for a chat. Depending on the relationship you have and how the project ended of course.

A strategy I like to use is to make sure I always have something to share after the engagement has ended. Could be a piece of content, could be an informal gift. But I always try make sure there is a reason to sit down for a chat.

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