AlterConf San Francisco 2016 - Supporting your support... by Kiera Manion-Fischer & Stephanie Snopek
Channel: Alter Conf
Date: 16/06/2016

Supporting your support: Give your support team flowers, chocolate, money and stock options by Kiera Manion-Fischer & Stephanie Snopek

In our experience, the average customer support team is highly diverse, including people from a wide range of historically marginalized communities. We'll critique how the tech industry de-values support: with low pay, by treating them as replaceable, and by not listening to them.
We'll talk about company warning signs for those looking to break into the tech industry through a support role, and how you can help friends or colleagues looking to make this career transition.
We’ll share data from tech managers and personal stories from our careers, and offer solutions for how companies can reward and develop their Customer Support Team.