Orchard Machinery Corporation - Field Service Management, Customer Case Study
Channel: SAP (Schweiz) AG - Windisch
Date: 10/12/2019

Automation leads to faster customer service.
Since selecting SAP to automate and accelerate its field service operations and boost its field service technicians’ productivity, OMC has realized a wealth of benefits. SAP’s platform provides OMC with a manufacturing and enterprise resourcing planning (MRP/ERP) solution to make time-intensive paperwork obsolete, fully incorporating existing field service processes into mobile phone and tablet devices. With the mobile platform, OMC’s technicians input project updates and part requests in real-time, resulting in accelerating the invoicing process from one week to just one day. This not only streamlines inventory management for OMC’s in-office service managers, enabling them to focus on customer service within the shop, but it also provides OMC’s upper management with valuable insights into the number of service calls fulfilled, most profitable customer integrations, and more. Most importantly, the streamlined operations enable OMC to service its customers faster than ever before.