How to understand complexity, leadership and service design in the public sector
Channel: John Mortimer, Impro
Date: 2023-10-13

How to understand and manage complexity in the public sector. For central and local government organisations and services, costs are rising and demand is spiralling upwards. How we design and manage these organisations is key to understanding and resolving these problems. This is about asking ourselves to focus on value and relational strength based approaches, to successfully deal with complexity - our organisations as complex adaptive systems.
This is particularly appropriate for those looking for alternative forms of leadership and designing services, using relational systems thinking, like health integrated working (ICS). I find this proven systemic description of complexity to be more straightforward and applicable than Cynefin. 
Complexity is at the heart of enabling approaches like the liberated method and human learning systems to be successful.
Please feel free to suggest your thoughts in the comments.

“Take the time to understand and explore the right method before going in to fix”
“Shift from using measures to learn about performance, when we actually need to learn what happens in our organisation”
“Shift from standardising, when we need to design in flexibility”   
“Shift from Digital when it creates distance, when we should be engaging”

I go into more detail about this topic in this write-up here 
https://www.improconsult.co.uk/blog/organisation-complexity-framework

 I run a workshop to learn more about this and how to put it into practice
https://www.improconsult.co.uk/service-design-workshop-systemic.html