Adam Sewell: Customer Service and the Freelancer
Channel: WordPress
Date: 13/11/2018

There is so much information put out there about growing a business, about SEO or marketing in general. One area that doesn’t get much love is customer service. So you can get the clients in the door, you want to do a great job but at the end of the day you’re stressed out. In this talk, I want to discuss ways to provide an excellent customer service experience while keeping you sane and your bills paid.
Takeaways
How to manage expectations of clients to benefit you and your client
How to organize yourself to complete projects on time
How to chose your clients for a good working relationship

Presentation slides: http://mygeeknc.d.pr/TOP5+
WPTV link: https://wordpress.tv/2015/09/25/adam-sewell-customer-service-and-the-freelancer/