Webinar - Surveying Patrons with the Impact Survey - 2013-12-03
Channel: TechSoupVideo
Date: 2013-12-13

Please watch to learn about the newly updated and recently launched Impact Survey, a full-service online survey tool designed for public library staff to use when they want to survey their community about public access technology services at the library, and how to improve those services. The Impact Survey evolved from the 2009 IMPACT Study and Opportunity for All report and makes the complex job of surveying patrons easy, fast, and at no cost to library staff. 

Libraries can now visit the Impact Survey website (www.impactsurvey.org) and use the tool in their own libraries. This webinar goes through the nuts and bolts of how to connect to and implement the Impact Survey, including:  

- How to sign up and connect to the Impact Survey
- How to implement the survey in your library and maximize patron response rates
- How to use survey results to advocate for your library, and inform strategic planning, and better serve your communities
- Improve your ranking with the Edge and other evaluation metrics
- FAQ about the Impact Survey

This webinar is part of a series of webinars exploring the Edge Initiative Benchmarks. This session focuses on Benchmark 4, which includes: The library gathers feedback from the community about its public technology needs. A coalition of leading library and local government organizations are working on Edge, including The Bill & Melinda Gates Foundation, the Urban Libraries Council, TechSoup Global, and more. The Edge Initiative is a voluntary assessment program that provides libraries with benchmarks, best practices, tools and resources that support continuous improvement and reinvestment in public technology services. Edge helps libraries connect their services to community priorities. Edge will be available to public libraries nationwide in January 2014.