Kawaiicon 2019: The mechanics of being good to each other [CC]
Channel: Ops with Courtney
Date: 2019-12-19

Conference talk by Courtney Eckhardt about incident retrospectives and language at Kawaiicon 2019 in Wellington, New Zealand.

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Slides from this talk: https://docs.google.com/presentation/d/16cP3CqemWaWmj1cnoi4UoeeyDfB4GpYUucn4_bJVzKk/edit#slide=id.g627bd354a2_0_70

Slides from the version at SREcon 2019 Asia/Australia, with more information about the linguistic principles I use: https://docs.google.com/presentation/d/13INZ_1fw98T3qCe9rK4lpoMjfPIVK00s_dJQvwKUOak/edit?usp=sharing

Slides from the 1.5 hour workshop version, with exercises you can practice: https://docs.google.com/presentation/d/10a3Jeyr50MGuKSukx9EeenOUWWCRso4gdJZ-8LlETM8/edit#slide=id.g627bd354a2_0_70