Express Car Wash Boca Raton FL is my partner in shine
Channel: Sun Fun Now
Date: 24/10/2016

Management definitely cares about customer satisfaction. A 2* disappointment yesterday turned into 5* satisfaction today! Yesterday I posted my review on a disappointing visit (below the “—–“). I was quickly contacted back by the general manager, Zack who totally handled the situation. Additionally, the owner, John followed up later to make sure Zack handled it. Zack genuinely appreciated me letting them know what they got wrong so it could be avoided in the future, owned his associate’s failure, opologized, and offered a solution that not only addressed my concerns but ensures other customers get great results. My next visit gets the premium all out service (I forget what he called it). Nadeier, the associate who failed my expectations will get more training and quality control. The car wash will address its policy not to open trunks except upon request. No business can get it right every time; we are all human. When these guys get it wrong, they own it and fix it. I totally feel that my business here is valued and wanted