Quality Promise "Always Accessible" | Hapag-Lloyd
Channel: Hapag-Lloyd AG
Date: 2021-12-17

With our ninth Quality Promise, “Always Accessible“, Hapag-Lloyd is addressing a key factor of customer satisfaction: quick accessibility when support is needed. Receiving millions of calls a year, Hapag-Lloyd recognizes the importance of a reliable and responsive phone service to maintain strong customer relations. Intending to enhance its accessibility, Hapag-Lloyd has set itself the ambitious goal to pick up customer calls within 12 seconds in at least 90 percent of the time and to ensure an overall call pick-up rate of 97 percent. To achieve these targets and to ensure measurability along the way, the carrier will gradually introduce new processes and systems worldwide.

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Hapag-Lloyd is one of the largest container lines in the world and a leader in the global container shipping industry. 257 modern container ships with a total transport capacity of approx. 1.8 million TEU, makes us go where you need us. 

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