Rabobank: Pioneering conversational banking
Channel: Genesys
Date: 2023-04-06

Determined to put its customers and employees first, Rabobank invented a unique conversational banking strategy that’s believed to be a first in the Dutch financial services market. Now supporting over 15,000 users across more than 80 departments, its contact center is significantly more resilient and agile running on the Genesys Cloud CX™️ platform. By moving to the cloud, the bank has saved over $2.2 million in IT costs and has improved agent productivity with new digital channels. To learn more, read the case study at https://www.genesys.com/customer-stories/rabobank.