Reader Focused Writing Orientation: Plain Language Letter
Channel: PublicResourceOrg
Date: 2008-10-05

Department of Veterans Affairs

Reader Focused Writing Orientation: Plain Language Letter
AVA20434VNB1 - 1998

Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information.