How to retain your veterinary clients 1/2
Channel: Dr David Sing
Date: 04/03/2014

Good surgical outcomes are important for a veterinary surgeon in an intensely competitive Singapore where more than 60 veterinary practices are operating and more are being opened every year. 

Proximity is convenience and many clients are lost due to your practice being further away. Communication with clients, affordable healthcare as well as successful outcomes retain customers. 

This video is produced as part of the internship of Vanessa Lian with the theme "How to retain your customers". 

This dog was correctly diagnosed as suffering from traumatic injury to her hip area due to jumping up and down the sofas. She would have splayed both her hind limbs and injured her spinal nerves. The pain was intense. So she could not stand up.

She recovered the next day, after treatment and went home to a happy lady owner. She is OK since. No more jumping from sofas. Intern Vanessa had not included the video on the dog being able to walk the next day after treatment. The dog is OK nowadays and should not jump onto or off sofas! 

More vet educational videos at www.toapayohvets.com/videos.htm