Create a Customer Journey Map using Excel or Google Sheets as your free tool
Channel: Service Design Show
Date: 19/12/2020

If you're looking for a free customer journey mapping tool Excel or Google Sheets might be what you need.

Get your copy of the customer journey map template
👉 https://www.servicedesignshow.com/customer-journey/excel-google-sheets/

In this video you'll see how you can create a customer journey map step-by-step in Excel or Google Sheets from scratch.

You'll also learn how Excel and Google Sheets stack up against other customer journey mapping tools. You might get surprised!

The big benefit of these tools is that almost everyone already has access to them. Next to this the learning curve is relatively low as people are already familiar with the tool. Excel and Google Sheets just doesn't feel as scary to managers.

Sometimes the best tool (to start with) is the one that you have at your disposal.

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