CARAMOAN TRAVEL - Unloading Outrigger Boat | CamSur, Philippines - Caramoan Islands
Channel: MICEmediaChannel
Date: 2012-10-10

CARAMOAN TRAVEL EXPERIENCE! -- CamSur, Philippines - Caramoan Islands
Customer Complains about the La Playa Camp Ground & Picnic Grounds in Caramoan Islands

The first time I talked to the owner of La Playa Camp & Picnic Grounds Vista Del Mar Caramoan they were friendly and written the calculation of how much we should pay for one nigth during the event... everything was normal until I ask them again for the new calculation.
The boat and the room stays the same price but the restaurant they suddenly charging us for Friday and Saturday evening 10 thousand Pesos each day. 
Until two months before the event I ask them again for the calculation how much should we pay in total bec. we need to pay 50% in advance and they added 3 new rooms. I was so surpriced with their calculation bec. it should be for all the rooms in total 30 thousand Pesos for one nigth but they did add another 3 thousand for nothing, but when I ask them they didn't even bother to answer but what makes me really mad is that for the Restaurant they charging us again 15 thousand each nigth (Friday & Satruday) which we did not even use,  because we had a catering company which did provide chairs, tables etc....and we had an outdoor event. Anyway somehow they didn't get it, they just wanted their extra money and they told me we will talk once we arive in La Playa but this did never happen....

Our guests really liked Caramoan but untill the big event came and my family wanted to go Island hopping after breakfast they told me that they can only use ONE Boat. My whole family were in total 33 person, to fit in one boat! But the boat they took officially only 16 people were allowed. My husband had to argue with them and it took them a while to realize that they were wrong... -- They did send another boat after them to pick them up, but they did NOT continue the half day booked boat trip which we did even pay for already in advance!

Until our last evening we told the management that we want to settle the rest of our bill,
so we seat down with the manager or care taker of the resort Mrs. Ome Valencia to settle the rest of the bill. Than another discussion started suddenly about prices for the rooms.
We stayed in the vacation house with 2 bedroom but we did only use one room and did share with our friends bec. they had 2 double beds in one room. The other room was even locked, but they were trying charging us for the whole house and I had to explain to the management what the arrangement was!
Finally I was happy that we only had to pay for one room, suddenly another issue came up... they were charging us on top for the electricity, which was never even mentioned in any conversation or our Email contract. The total cost of the electricity bill was 8 thousand Pesos (which is enough for at least three month I guess!) I finally gave up of arguing so I did pay them, because they also kept the "key" of our transportation back to the Harbour!

That was only part of the story so  far... We found out after we had left the La Playa Resort that they did charge some of our guests double -- for the reason they called it upgrading the rooms -- but we had payed already everything as well! -- So Mrs. Ome Valencia made some extra money!


A few minutes after settling the bill I went to our room and the dougther of the owner was screaming at me from the beginning I had no idea what to say because I never expected a self called law student behave in such way!
 She was telling me that we were cheating them becaus we did't pay for their restaurant, second we did't pay for the whole house and third 8 thousand Pesos for the electricity bill is not enough!!! She had also not even an idea about our room arrangement because I never even talked to her, but when she saw the copy of the room arrangement she finnaly keep quite!
At least she realized that we were rigth! -- NO WORDS OF AN EXCUSE! That's how you treat your guest the best way!

After all - staying in La Playa was ok for the very nice landscape, but we did NEVER feel comfortable during our stay for one week.

One more thing... They even never did change our towels, bedsheets or cleaned our rooms!!! They only cleaned once the room and changed just our bedsheets when my husband was sick and only because I did ask them!

Caramoan Islands is a nice place, but when ever you go you should rather stay in the next by village -- they have very nice and clean guest houses and they are all very friendly and helpful -- We only did find out too late!