LTS 5   Fear breeds doubt and in action  Staff needs continuous reassurance to self belief of I can,
Channel: Lets Talk Staff by SN Njenga
Date: 05/10/2021

Do you know that even the most experienced, high potential and task focussed staff can within a fraction of a second, have a 360 turn around AND SUFFER  a skills set-back if confidence is substituted with fear ? 
Fear breeds doubt and in action. Staff needs continuous reassurance to self belief of I can, I will, & I must succeed. 
Quest for excellent service delivery doesn’t mean managing a team through FEAR, on the contrary a good manager will empower the staff on how to handle set back during service and instil a sense of self confidence in the team to create memorable service delivery.
I hold the view that mistakes may happen, and the ideal thing to do is to find and address the root cause and embrace the challenge as a learning curve to avoid  similar occurrence in future. Treat all staff with objective leadership and not with a subjective rod of Fear expecting magic to happen.