Erin Yang, Workday | Grace Hopper 2017
Channel: SiliconANGLE theCUBE
Date: 2017-10-12

Erin Yang, VP of Technology Product Management at Workday, sits down with Rebecca Knight and Jeff Frick at Grace Hopper Celebration of Women in Computing 2017 at the Orange County Convention Center in Orlando, Florida.

#GHC17 #theCUBE #WomenInTech

https://siliconangle.com/2017/10/27/workday-hits-97-customer-satisfaction-thanks-design-partner-programs-ghc17/

Workday claims 97% customer satisfaction thanks to design partner programs

At Workday Inc., a financial management and human capital management software vendor, each team has a common goal — to ensure 95 percent customer satisfaction across its financial management, human capital management and analytical applications services. Erin Yang (pictured), vice president of technology, product management, at Workday, has led efforts in streamlining security and integration processes for clients to help maintain this exceptional rating.

“We’ve been able to hit 97 percent in the last year,” Yang said. A satisfaction score that high is virtually unheard of in the enterprise industry, and Workday continues to cultivate it through personalized attention and innovation, she added.

“We spend a lot of time with our customers. … Almost every single feature that we build has a design partner program, where we literally are with our customers, understanding what their pain points are and figuring out how can we solve those pain points in the product,” Yang said.

Yang spoke with Rebecca Knight (@knightrm) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE’s mobile livestreaming studio, during the Grace Hopper Celebration of Women in Computing event in Orlando, Florida. They discussed how Workday’s commitment to constant development of both services and relationships keeps it strong as an organization.

Inclusion at every level for better work
Workday maintains healthy client relationships by making them active participants in the services they receive. “It’s a continuous partnership with our customers,” Yang said.

One way in which the company keeps client inclusion efforts strong is by making themselves a more valuable resource through ensuring a diverse organization. “We really believe in diversity being good for our business, being good for our people. It helps us make better decisions, helps us build better products, we’re more creative, and it helps the bottom line,” Yang said.

Workday’s strong partnerships don’t stop at customer relationships. Internal cooperation and support has played a large part in Yang’s success at the company. “Having someone who can be there to advocate for opportunities for you and also teach you how to navigate an organization … all of that is such valuable knowledge to have,” Yang said of her Workday mentor.

With the company bringing more than 130 employees to this year’s Grace Hopper Conference, it’s clear Workday is aligned with Yang in her sentiments regarding the changing tides in tech diversity.

“It’s been really nice to see more and more female role models … because then you start making it more the norm so that if someone really is hesitant on whether they should or shouldn’t be going down that path, they can see other women who’ve been … able to do that,” Yang concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of Grace Hopper Celebration of Women in Computing.