Members' Business: Unfair Parcel Delivery Charges - 6 December 2017
Channel: The Scottish Parliament
Date: 2017-12-06

Richard Lochhead: Unfair Parcel Delivery Charges—That the
Parliament understands that, compared with other parts of the UK, people in Moray, the north of
Scotland and other rural areas are often charged excessive rates for parcel deliveries;
understands that recent examples of this practice include Halfords charging £50 to send towels,
which cost only £5.99, to Speyside, and LloydsPharmacy charging £50 to send a mobility scooter
to a terminally-ill woman in Keith, despite advertising free UK delivery online; recognises what it
sees as the frustration of consumers living in postcodes such as IV and AB, who have to pay
these charges, which it considers unfair; welcomes both Halfords and LloydsPharmacy reported decision to review their charging policies in response to public concern; acknowledges the
importance of challenging companies over such policies, and notes the view that there is a need
for the relevant authorities to address this issue, which it believes affects many thousands of
households and businesses.

Published by the Scottish Parliament Corporate Body.

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