Humm Group: One company, one platform
Channel: Genesys
Date: 27/07/2022

With contact centers in Australia, New Zealand and Manila, Humm Group is a consumer fintech company offering buy now pay later, credit cards and various other financial services. During a period of significant growth, Humm was struggling with three disparate phone systems, different customer service levels and localized technologies. The disparity created information silos and high overheads for its IT department.    Humm chose the Genesys Cloud CX™️ platform for ease of use and implementation, intuitive capabilities and cost considerations. Now, team engagement and employee satisfaction have increased across their call centers, adherence to schedule has increased by 10% and costs have reduced.  To learn more about Genesys Cloud CX, visit: https://www.genesys.com/genesys-cloud