HOW TO GET YOUR MONEY BACK WHEN AN EVENT GETS CANCELLED | TICKET TIP THURSDAY
Channel: thumbsuprun
Date: 2020-06-04

When tickets get cancelled, are you always able to get your money back? And if you don't make a selection during the 30 day refund window, will that make any impact on your ticket refund ability for cancelled events?

The short answer is that you'll always be able to get your money back when an event is cancelled. Again, this depends on whether you bought your tickets from the primary market or secondary market, but tickets that are cancelled will generally be reverted back to a cash refund unless otherwise specified.

Some venues and box offices will offer a multitude of options including a credit, donation, or full refund, so be sure to read the terms and conditions carefully before you make any decisions. 

Also, some secondary markets will offer a credit ONLY unless you live in a specific state which will allow for refunds to be issued. Here is a link of states which would apply for a full cash refund:

https://www.mlive.com/sports/2020/04/stubhub-wont-give-refunds-for-canceled-events-just-120-site-credit.html

https://stubhub.community/t5/Buying-and-Purchased-tickets/States-that-require-a-refund/td-p/103149

StubHub Terms (specifically state that they will only issue a cash refund where required by law): https://www.stubhub.com/legal/?section=ua

Quote: If an event is canceled and not rescheduled, we will provide you with a full refund of the full amount you paid on StubHub (including any fees and shipping/handling charges) or credit for use on a future purchase, as determined in StubHub’s sole discretion (unless a refund is required by law).

In addition, if you miss your chance to request a refund once an event has been postponed and rescheduled, you will have a second chance if the event gets rescheduled AGAIN, as a new 30 day refund eligibility window will open up, so don't miss out!

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