Growth via Massive CX Savings -- In Ways You Least Expected
Channel: ClearAction Continuum
Date: 2023-10-26

Highest savings in customer experience are NOT offshoring, digitalizing, NRR, or converting Service from a cost center to a revenue center. Those things are helpful when they are done in customer-centric ways. However, the highest savings come from stopping recurrence of prevalent issues. Otherwise, you're putting bandages on a disease. Stopping recurrence frees up tremendous budget, talent, time, opportunities, positivity, and REVENUE growth. See more at ClearAction.com/masterminds.