AXSChat Podcast with Christine Hemphill, Co-founder and Managing Director of Open Inclusion.
Channel: AXSChat
Date: 2020-01-12

Antonio Santos, Debra Ruh, Neil Milliken talk with Christine Hemphill
Christine is co-founder and Managing Director of Open Inclusion. She ensures that the client’s business objectives are understood, managed and fully met through great collaboration, clear focus, prioritisation and an uncompromising eye for quality and practical usability of work produced.

Christine has a background of over 20 years in designing and making products, services, teams or businesses, or making them better. The last 5 years have been solely focussed on customer and workplace inclusion, digital design and inclusive brand experiences.

She loves looking for, building and empowering the best team to support clients embed inclusion so effectively we are no longer required! Then finding and engaging new clients where we can add significant value and do it again. Each time widening the circles of inclusion and deepening business and user benefits.

She works closely with the research team, regularly engaging with our panel or other user groups to better understand how diverse customers really experience brands. This informs our work with clients to improve the experiences for all: tactically through product improvements and more strategically, building role-based awareness, tools and skills. As an economist by training and human-centred designer by practice, she also leads the economic value research for Open, assisting our clients to understand the potential financial benefits of more inclusive approaches.

When not managing the growth and delivery quality of Open, she can generally be found in a café with her husband, kids or friends or on a mountain cycling, running or skiing some Alpine trail.

Tags: accessibility disabilities financial servicesopen banking