Leaders Ask: Is There a Better Way?
Channel: The Leadership Challenge Middle East
Date: 2024-04-08

Leaders Ask: Is There a Better Way?
Managers are often comfortable with the way we’ve been doing things for a long time.

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“We’ve always done it that way” is often the response when people - staff members -  suggest another way of doing things.

Of course, if we always do things the way we did things, we have no Internet, we have only have medical treatment that existed 50 years ago, the aviation industry would hardly ‘get off the ground’.

And productivity would be static.

Often team members are reluctant to propose a new idea, to suggest another way of doing something Concerned that their manager will resist the suggestion. So they stay quiet.

Leaders challenge all members of the team to look for better ways.

In The Leadership Challenge, this is the third practice of exemplary leadership: Challenge the Process.

And challenging the process individuals are encouraged to try new ways, mistakes are allowed because they are learning opportunities.

New ideas, new initiatives, new processes are hardly the sole responsibility of the manager. Even junior team members can identify a better way of doing something. Leaders should encourage everybody on the team, everybody in their ‘leader orbit’ to look for better ways of doing things.

Whenever a project or activity is completed, the leader should say to everybody involved “What a great job, well done.”

And then add these two important questions: “if we were to do it again tomorrow, how would you do it differently? What did you learn in this process that could make it better next time?“

Team leaders and others at the weekly team meeting should be asking team members “What did you learn this week? “

Mohamed talks about the value of looking for change and improvement, even in the very important area of health and safety, in which Mohamed is a recognized expert, we are processes must be followed for safety reasons, but improvements are always looked at in the most effective organizations were safeties a key issue, whilst maintaining the highest safety record.
Leaders play a critical role in developing a culture where everybody is looking for ways to improve, and to always ask “Can we do it better?”

And did you ask: “What if … “ “What if we did it differently ?”

This is not only a learning process, which is engendered into the culture but enables new processes to be developed - by all levels -to add to the productivity of the team and the organization.

Sometimes even the simplest of suggestions can lead to significant cost savings and even profit in the organization.

In this week’s video conversation, Graham reveals the details of an example of this where a senior executive who had worked with Graham in his leadership development, achieved a $2 million profit increase in the following 12 months. All because he asked his team members, especially those on the production line “How can we do it better? “

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