E.ON UK: The art of the possible – Embracing conversational AI for every customer
Channel: Genesys
Date: 11/11/2021

Join @Genesys, @googlecloud  and their customer @eonenergyuk  as they discuss how they have changed to a more customer conversional mindset and delivering the art of the impossible.  Contact centres are in the midst of a massive transition with artificial intelligence (AI) and cloud technologies. And competition continues to heat up as personalisation takes centre stage. Businesses need a solid strategy to harness AI and the cloud to make customer experiences personal, efficient and satisfying.  Although achievable, this trend comes with various challenges. So, it’s important to implement the right strategy, in the right way, for your business. To help, this session will highlight  - The evolution of the EON Conversational AI journey and the steps taken  - The dilemma, of what do you focus on - How to let your customers drive your strategy - The importance of integration of all application and an easy exit route from your automation - Obtaining buy in from key stakeholders.