Solving the systemic issue that's holding design back  / Maurico Manhaes / Episode #186
Channel: Service Design Show
Date: 12/10/2023

This can't be true... It was a revelation that left Mauricio Manhaes in disbelief.

A disturbing pattern emerged during his research on what it means to cultivate a design-driven culture in everyday work.

Doing research is much like connecting dots, where individual stories often lack groundbreaking insights. However, unexpected patterns can suddenly emerge when you look across these stories. 
And that's exactly what happened when Mauricio interviewed some of our field's most accomplished, experienced, and respected professionals. These professionals were generously sharing their work journeys and challenges.

But when Mauricio zoomed out and started to reflect on the stories, he realized these challenges weren't rooted in a lack of skills or resources. A deeper, systemic issue is at play, limiting design and designers from living up to their full potential. 

Mauricio has recently published his findings and came on the Show to share them with us. 

Join us to gain insights into what might be limiting your impact, and walk away with a practical tool to help you have constructive conversations about this topic with peers.

What I deeply appreciated about Mauricio's approach is that it's all about understanding and improving, not about assigning blame. 

Enjoy the conversation, and as always keep making a positive impact.

~ Marc

[ 1. GUIDE 📺 ]

00:00 Welcome to Episode 186
05:30 Who is Mauricio
07:15 Lightning Round
16:45  Being part of the decision-making
19:00 What Social Exclusion is like
22:00 Verbal hostility in the workplace
25:15 Realizing the issue: Workplace Bullying
30:00 Feminity and design
37:00 Journey mapping the issue
42:00 Balance in taking ownership of the issue vs being the victim
42:45 How to deal with this
47:15 What should be explored next?
51:15 The action plan: what we should do
53:15 Get in touch with Mauricio
54:00 How can we devise more ways


[ 2. LINKS 🔗 ]
* LinkedIn - https://www.linkedin.com/in/manhaes/
* Truths and Method by Hans-Georg Gadamer - https://shorturl.at/rBOQW
* Why every company is already doing service design without knowing it / Mauricio Manhaes / Episode 20 - https://www.youtube.com/watch?v=VCjrMUz_gk0 
* Slidedeck used on the SDN Global Cafe - https://www.linkedin.com/posts/manhaes_to-fit-or-not-to-fit-touchpoint-vol-14-activity-7087067423404634113-358C

-- Compilation of the main discussion points that emerged after the SDN --
* Cafe and the related LinkedIn post (above) - https://www.linkedin.com/pulse/designers-treated-like-women-organizations-mauricio-manhaes-ph-d-/
* SDN link to the article - https://www.service-design-network.org/touchpoint/tp14-1-the-employee-journey/tp14-1-to-fit-or-not-to-fit
* Download the Journey Map - https://drive.google.com/file/d/1TGW2TmcvIZSg6pV53wU4Z4l4ECHXUzGF/view?usp=drive_link

[ 3. NEXT STEP 💪 ]
Looking for more? We've got you covered.

Click the link below to join the Service Design Show community.
https://servicedesignshow.com/subscribe/ You'll get access to inspiring stories and practical advice that helps to level up your service design career!