How Cultural Intelligence (CQ) Makes a Difference. Are You Culturally Competent?
Channel: SJSU School of Information
Date: 2016-10-06

Podcast Links:
http://amazon.sjsu.edu/slisPod/colloquia/fa16/webcastVillagranFA16.mp3
http://amazon.sjsu.edu/slisPod/colloquia/fa16/webcastVillagranFA16.mp4

Abstract:
Cultural intelligence is a person’s capability to successfully adapt to new cultural settings, that is, for unfamiliar settings attributable to cultural context. It is only recently that cultural intelligence has surfaced as an element that can increase job performance, personal well‐being, and profitability. This talk will discuss an overview of cultural intelligence and its application within the information profession, specifically look at its application to change.

Biography:
Dr. Michele A. L. Villagran is based in the Los Angeles area and is a lecturer with University of North Texas, and LIS coordinator for the University of North Texas Master of Library & Information Science program. She also serves as president and CEO for CulturalCo focusing in areas of cultural competency, competitive intelligence, and conflict resolution. She is a certified level 1 & 2 cultural intelligence facilitator through the Cultural Intelligence Center (CQC), and Conflicts Dynamic Profile (CDP) consultant. Villagran earned her undergraduate degree in Management and International Business from the University of Nevada Las Vegas, her MLS degree in Legal Informatics from the University of North Texas, and her MBA in Strategic Management from the University of North Texas. At Pepperdine University, she completed a Certificate in Dispute Resolution, her Master's of Dispute Resolution, and her Doctorate of Education in Organizational Leadership with her dissertation focusing on cultural intelligence in law firm libraries at Pepperdine University.