24x7 OML Deviations - Should your (New) MSP Offer It?
Channel: Crab Consulting
Date: 24/04/2024

A response to a post on r/msp wherein OP is asking if their new MSP (that has no clients yet) should find a way to offer 24x7 Support.

This is a common challenge new and growing MSPs face as they try to grapple with what they THINK they should be offering vs. what they are capable of offering.

Lets cover client OML, MSP OML, and how those two factors can be used to gut check if you should or shouldn't be offering a new solution.

#trunkslayer #managedservices #managedserviceprovider #managedit #reddit