UberEats Deactivated Me - Learn How to Appeal
Channel: The RussRyde
Date: 2022-08-08

Greetings all fellow current and future food delivery drivers,

Welcome!  I’m so glad you clicked on this video.  Deactivation on gig economy apps is always a looming danger.  What’s worse is when we are unfairly deactivated or wrongfully terminated.  

In this video I’ll step you through the UberEats appeal process and show you what you need to look out for.  

I will also offer my thoughts on my deactivation as well as insight on tips to protect yourself from being deactivated and how to get reactivated.

Please share in the comments below your experiences in this area.  How did things turn out for you?  What advice to you have?

Consider seeking help from the Rideshare Professor; he is reputable and fights for drivers.  Here is a cut and paste from his channel....  "Have you been Deactivated by Uber or Lyft? Let us help you. https://gigrocket.com/p/deactivated-to-reactivated-the-white-glove-course Use coupon code HELP20 for a discount".  @AskTorsten 

Song: Reflections
Artist: Owl Nest
Music by: CreatorMix.com

Thank you,
Russ


Here’s the cut/paste of my response to UberEats.

Dear UberEats,
I accepted this shop and pay order July 26th, 2022.  I shopped the order.  I paid for the order using the Plus card.  I delivered the order to the customer.  I chatted with UberEats support while I was still on the order to let them know I was having problems with the app and for their assistance.  Please reactivate me immediately.

I have body camera footage and pictures of the drop-off.  I have a copy of the receipt. I have screenshots of each step of this order.  I used this to build the timeline below.  I will send all of those items to you for your further consideration in reactivating my account.

6:14 pm drove to store
6:31 pm started shopping for the order
6:48 pm started to checkout
6:51 pm completed checkout

6:58 pm started delivering the order after many UberEats app glitches.  Any time I would click on Navigate in the app the order would reset from the beginning and direct me to the store.  Then I would have to say checkout and upload the receipt.  After a couple of times I was able to screenshot the customer’s address and get there outside of the UberEats app


7:10 pm arrived at apartment complex and started the drop off
7:13 pm Two pictures documenting the order drop off.  I also have body cam video from me taking the order from my car to the customer’s address.
7:15 pm contacted UberEats customer support to close out the order since I couldn’t.  I was stuck on the going to the store to start the order.  I uploaded the drop off pictures and receipt to two different customer service agents.

7:49 pm Ended with UberEats customer support; gave me $4 for my time.  I was assuming that was for my 30 minutes of time spent on chat with them, not for the entire order.

10:32 pm contacted UberEats support again because the trip was missing.  Have a screenshot of the $19.52 earnings estimate.  They said wait 24 hours.

July 28th
9:40 pm contacted UberEats support and they gave me $11 for the trip.  This means I received a total of $15 for the order ($4 for my time and $11 from the last agent) which is less than the $19.52 order estimate.