The new and improved KCS v6 Adoption & Transformation Guide | 5 min summary!
Channel: Consortium for Service Innovation
Date: 21/11/2022

The KCS v6 Adoption Guide is now called the KCS v6 Adoption & Transformation Guide, updated October 2022.

Language has been added to reflect that phases of a KCS adoption are cumulative; they are building blocks to success as opposed to steps in a project that has a completion date.
Phases have new names, and are no longer referred to by number, in order to better reflect the fluidity between phases:

"1: Planning & Design" has become "Plan and Design"
"2: Adopting" has become "Adopt in Waves"
"3: Leveraging" has become "Build Proficiency"
"4: Maximizing" has become "Optimize and Innovate"

Additionally, most exit criteria between phases have been updated to Indicators of Transformation. Indicators are things that require some maintenance and checking up on; once you exit the Plan and Design phase, it’s a lifecycle exploration. 

These changes are reflected in the KCS v6 Adoption & Transformation Guide as well as the Measurement Matters v6 paper (worth revisiting if you haven’t in a while!), the KCS v6 Practices Guide, and Consortium KCS training and certification exams. As always with an update of this scope, reuse is review, so let us know if you find additional places that need updating!