HP Error 0x6100004a Officejet Pro 6978 - Document Loaded Fake Paper Jam
Channel: Kevin at BCH
Date: 2022-03-30

Hey there, welcome back to our channel! Today we're going to tackle a common issue that many of us face with our HP OfficeJet 6978 printers - the fake paper jam. Now, you might be thinking, "What's a fake paper jam?" Well, it's when your printer displays an error message indicating a paper jam, even though there's no paper jammed in the printer. Frustrating, right? But don't worry, we've got you covered. In this video, we'll be showing you how to troubleshoot this problem and fix it for good.

We'll be taking you through the step-by-step process of identifying the different error messages that you might encounter, and how to properly read and understand them. We'll also be sharing some tips and tricks for servicing your printer and keeping it in good condition.

So, if you're tired of constantly dealing with the fake paper jam issue, stick around and let's get started. And don't forget, if this video doesn't solve your problem, we've got plenty of other videos on our channel that might be able to help. So, let's dive in and get this printer working like new again!

We fixed an HP OfficeJet Pro 6978 with a fake paper jam.  The printer complains about a paper jam in the automatic document feeder: “Document Loaded.  The original is jammed in the document feeder.  Open the cover, remove and reload the original, and then try again.” We discussed the procedure to troubleshoot problems and things to check for the error.

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About BCH: BCH Technologies is an innovative company focusing on ink and related products. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Every day, over one million ink cartridges are thrown into landfills worldwide. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more.

This video was produced by Kevin at BCHTechnologies.com. 

01:02 Check ADF Feeder
02:43 Fix the Scanner
04:36 Double Check the Mechanics

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