Works in Progress Webinar: Deakin Genie
Channel: OCLC Research
Date: 06/03/2019

The presenters will provide an insight into 'Deakin Genie' a smartphone based virtual assistant designed to provide relevant information and resources to students via a voice controlled app. The work on Deakin Genie is genuinely industry leading and this has been recognised with a number of awards for innovation since its launch in 2017.

Functionality available within the application includes personalised access to LMS content such as timetables, assignment submission dates as well as support for referencing, library search queries, holds and room bookings. Using a chat interface, Genie utilises a combination of natural language, voice recognition and machine learning to build the conversations on which client support interactions are based.

This presentation will cover the strategy, technology and development underpinning Deakin Genie with specific attention to the role of the Library, its services and systems within the overall initiative.