Cleaning Training: Its Impact on Internal and External Attrition
Channel: Cleaning Business Today
Date: 2023-11-02

Sharon Tinberg is currently the owner of Rags to Riches, a residential cleaning service support center.  
After receiving a BA in Speech Communications and spending 15 years in management in the corporate world Sharon started The Upstairs Maid in Austin, Texas in 1988.  She sold it in 2008 when it was generating $1.98M/yr in gross revenue billing at $28.50/ hour with a staff of 60.  Sharon's passion is repeat clients and house cleaner training and development.  When Sharon left The Upstairs Maid they had 754 repeat clients and cleaned 490 jobs per week. with 2 complaints per week. 
Sharon developed the first 5 module DVD set for house cleaning training in English and Spanish as soon as she began Rags to Riches in 2008.  She began coaching and training groups of owners at her ranch and in regional seminars covering all aspects of starting and developing a successful cleaning service.  In her later years, Sharon concentrated her focus on cleaner training working with owners, managers, and cleaners in 61 offices in the United States, Canada, and Mexico.
Sharon recently partnered with ARCSI and has licensed her state-of-the-art online training kit to ISSA as part of their educational dashboard.
This has afforded Sharon the opportunity to semi-retire.  Supporting the training program will be her sole focus along with enjoying her ranchette just outside of Austin in the winter and her new home in Lake Geneva, Wisconsin in the summertime.