Collabot: Personalized Group Chat Summarization
Channel: IBM Research
Date: 10/08/2017

In recent years, enterprise group chat collaboration tools, such as Slack, IBM's Watson Workspace, and Microsoft Teams have presented unprecedented growth. With all the potential benefits of these tools – productivity increase and improved group communication – come significant challenges. Two of the most significant challenges are the "always on" feature, which makes it hard for users to cope with the load of conversational content, and the difficulty users have getting up to speed after logging off for a while. 

We present here Collabot – an IBM chat assistant service that implicitly learns users' interests and social ties within a chat group and provides a personalized digest of missed content. Collabot assists users by helping them understand the main topics discussed, and presenting collaborators, links, and resources.