Transforming the way we do business
Channel: Australian Department of Home Affairs
Date: 22/12/2011

Throughout 2011, the department has continued its ambitious transformation program, with the aim of becoming the best immigration and citizenship organisation in the world by delivering world-class services that are easy to access and simple to use.

The Client Services Transformation Strategy has seen a focus on ensuring consistent procedures are adopted, best practice is shared and client services are efficient.

Melbourne Service Centre team leader Caitlin says the strategy has improved how the department delivers its services to clients.

To see more and to read the department's 2010-2011 Annual Report, please visit http://www.immi.gov.au/about/reports/annual/2010-11/