United alters booking policy after ordeal
Channel: SH NEWS
Date: 17/04/2017

SH news_The situation escalated when a response from the airline's chief executive, Oscar Munoz, failed to mention any use of excessive force.
"This is an upsetting event to all of us here at United. I apologise for having to re-accommodate these customers," he said in a statement. He also said that Dr Dao was "disruptive and belligerent".
Days later Mr Munoz, who was facing calls to resign from online petitions that had received thousands of signatures, said he felt "shame and embarrassment" and vowed that it would never happen again.
The airline offered compensation to all customers on board last Sunday's United Flight 3411.
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