7 Secrets in Communicating With Know It Alls Part 3 of 3
Channel: Dianna Booher - Communication Strategist & Author
Date: 31/05/2013

http://www.booherresearch.com  1-817-283-2333
Executive Communication Expert Dianna Booher

• Allow Know-It-Alls opportunity to save face when changing their opinion or accepting new ideas. Suggest an "alternative" approach and ask them to "think it over." This delay gives them time to think over the "challenge,"  accept it, and come back to you with an explanation about why your approach is now "reasonable."

Pseudo Know-It-Alls
• Use the broken-record technique.  Simply repeat your position, decision, or plans in different ways.

• Verify the "facts." ("Thanks.  I'll check that out.")

• Acknowledge their comments, and then move ahead with your decision or plans.  ("Thank you for the input."  "That's one way to look at it."  "Many people feel that way.")

Although you won't know it all when dealing with these less-than-pleasant people, these communication tips can make the interaction a little less stressful than hearing their lecture.