Engaging Challenging Clients and Crisis Communication
Channel: APS Technical Assistance Resource Center
Date: 11/12/2023

This webinar will address engaging clients within the context of a therapeutic relationship, how to engage challenging clients, crisis management, and present the LEAP (Listen, Empathize, Agree, Partner) approach to engagement. Join California Licensed Clinical Social Worker Heather Sylvester of the Riverside University Health System in learning promising practices for approaching challenging clients via instruction and case scenarios. NOTE: A video originally shown during this webinar has been omitted from the recording due to copyright issues.