Tips to Turn an Angry Customer into a Happy One - evolved sound - evolved marketing tips
Channel: arrowwisetube
Date: 2020-03-09

Welcome to another Evolved Marketing Tip from Evolved Sound. Today I would like to share with you some tips on how you can Turn an Angry Customer into a Happy One. Dealing with an angry customer isn’t easy, but you have to do it. It’s not just because you may lose them as a customer but it also means they may badmouth your business to everyone they know. So it’s not just about trying to appease them. You have to make them happy.If you’re dealing with an angry customer, here are some tips on what to do:

• Listen carefully to their complaint. Don’t cut them off, and instead let them talk. Just keep calm and listen. When they look back at this encounter, the customer will appreciate your composure and attentiveness. 
• Empathize. Sum up their complaint so they know you listened and understood, and use a sympathetic tone of voice.
 • Finally, offer a fair resolution. Go out of your way to make it up to them. What you don’t want is to let them think that you can do nothing for them when they’re upset with your product or service.  Listen carefully, and construct a plan to create a win / win. Discuss this way forward and be sure to carry it out as you say you will.

Dealing with an angry customer is like dealing with an upset friend. You listen and you try to help as best as you can. By listening and helping, you can turn an irate customer into someone who remains loyal to your brand, simply because you dealt with their issue properly. Mistakes and issues are inevitable, but it’s how you deal with it and communicate the resolution which can be the real deal breaker! Thanks for tuning in. From all of us at Evolved Sound we look forward to Evolving Your Business.