How to break through the limits of service design / Clara Llamas / Episode #144
Channel: Service Design Show
Date: 03/03/2022

Service design isn't enough...

This sentiment has been expressed on the Show many times before. And I agree.

The challenges organizations face these days are too complex to be solved by (service) design alone.

But here's the strange thing.

Although we pride ourselves on bringing a holistic user perspective to the table, this holistic perspective is often missing when it comes to our own field.

We still have many blind spots when it comes to collaborating with other business disciplines. Just think about what your relationship is to HR, IT, operations, marketing, sales, support, strategy, etc.

This lack of alignment and integration with other parts of the business is unnecessarily limiting the good you can do.

In this episode of the Show I talk to Clara Llamas about how we can break free from these limitations... without turning service design into a Frankenstein monster.

I guess the point is that we as a community often carry a very heavy (and unhealthy) responsibility of having to deliver great services, almost by ourselves.

Well, we really need to stop that way of thinking and find better ways to share the workload. If you're interested to learn how, click the link below and find out.

Be prepared. There are some very thought provoking questions in this episode  :)

Enjoy and keep making a positive impact!

[ 1. GUIDE 📺 ]

00:00 Welcome to episode 144
02:30 Who is Clara
03:15 60 second rapid fire
05:15 How did it start
07:15 The current boundaries
12:00 Where can we grow
14:00 How did we get here
18:15 The perspective shift
21:00 The opportunities
25:45 Where are we in the chain
29:00 Organizing the house
33:30 What's missing
38:30 Taking the first step
41:30 What does this mean
46:00 Silent design
48:00 Final thoughts

[ 2. LINKS 🔗 ]
- https://www.linkedin.com/in/clarallamas/
- Capitalism without Capital (book) - https://amzn.to/3C5B1mH

[ 3. NEXT STEP 💪 ]
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