An ANZ Bank customer testifies at the Banking Royal Commission
Channel: Banking Royal Commission
Date: 2018-05-11

[1.9] Robert Regan, a 72-year-old widower, gives evidence on how he fell into severe financial hardship after falling for an online scam and borrowing money from Australia and New Zealand Banking Group (ANZ). His testimony covers how incorrect information was provided by the broker to ANZ about his financial situation, ANZ’s failure to respond to clear anomalies in his bank accounts indicating large overseas transactions, and how an ANZ bank manager assisted him to transfer over $30,000 to the scammer’s bank account in the UK.

Recorded on 16 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Witness Statement:
https://bit.ly/2HOzggv

Exhibit documents:
https://bit.ly/2FydQm4

Transcript:
https://bit.ly/2Iqxm9B

Testimony held during the first round of public hearings on consumer lending practices in Australia at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

This video was extracted from the Royal Commission’s webcast archive and republished here as permitted under its Creative Commons Attribution 4.0 International licence. The source file, containing the raw archived webcast of the entire day of hearings, was trimmed to only retain the testimony of the above witness(es) and remove any breaks and offline periods of the webcast. For testimonies held over multiple days, separate source files would have been combined to create one consolidated video.

Video Source: https://bit.ly/2XBSBKh
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Creative Commons license information: https://bit.ly/1rMF155

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© Commonwealth of Australia 2018.

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