Talking CX problems and projects - with Nicole France
Channel: Jon Reed audio
Date: 15/11/2020

Ready for some strong takes on CX? Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed.