Creating a Customer Journey Map in #Mural / The Basics
Channel: Service Design Show
Date: 2019-08-15

Learn how to create a customer journey map using Mural in just a few simple steps. So whether you're create a customer journey map, employee journey map or an experience journey map this video will help you to setup the basic structure using the main elements that Mural provides.

There are many tools out there that you can use to create a Customer Journey Map. Mural is one of them.

To get started with Mural we're going to create lanes, cards and emotion curves. If you know how to create and use these elements you'll be able to build pretty much every map you need.

In the 2nd part of this Mural review where we talk about the more advanced features in Mural and close off with a final conclusion.

Try MURAL  👉https://go.servicedesignshow.com/tehr8

WATCH PART #2 👉 https://go.servicedesignshow.com/9e0pn

----- FOLLOW THE SHOW ------------------

🎙 PODCAST ➜ https://go.servicedesignshow.com/spotify
📸 INSTAGRAM ➜ https://go.servicedesignshow.com/instagram
💬 FACEBOOK ➜  https://go.servicedesignshow.com/facebook
🔔 SUBSCRIBE  ➜  https://go.servicedesignshow.com/subscribe

----- [ THE PERFECT MAP ] ------------------

Want to make better maps faster and with more confidence? 

Consider joining #ThePerfectMap👇
https://servicedesignshow.com/tpm