Quality Management in your Maid Service [Martha Woodward]
Channel: ZenMaid
Date: 27/11/2020

Find out how absentee maid service owner Martha Woodward maintains a 98% satisfaction rate on cleanings, with no office and no field manager - all while she is in a different state! 

If you are ready to take a step back from managing your cleaning teams day-to-day, without sacrificing your growth and revenue - then you need to watch this video! You will find out why quality management is a key factor to the growth and scaling of your maid service. 

In this talk Martha Woodward, cleaning business owner will tell you:
- How to check on and manage the quality of your cleaning teams (when you are not there)
- How to determine your customer feedback metrics.
- How to determine a hierarchy for customer check-in calls.
- How to quality check a home
 
Martha Woodward is the Co-Founder of Quality Driven Software, an easy-to-use customer feedback system that is all about retaining clients and tracking employee performance. Allowing business owners to troubleshoot any issues before they escalate, a strong quality control system is essential for creating a business that practically runs itself. Martha’s maid service has a 98% satisfaction rating today and requires on average 3 hours/week oversight.

This was just one of the many talks from the 2020 Maid Service Success Summit - the annual, online event for cleaning business owners who want to grow, scale and automate their cleaning business so they can maximize profits and take time off!

Make sure you’re on our email list to get notified when the FREE tickets for the next Maid Summit are available: https://www.zenmaid.com/newsletter

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*** SOUNDTRACK ***
 Artist - KV, Song - Bongo - http://bit.ly/2B3ijxI