Getting the most out of Service Manager: Incident Management
Channel: Acceleres
Date: 2014-03-21

This video covers System Center 2012 Service Manager Incident Management functionality. We give a quick overview of the form, and then show you three simple customizations that help you get the most out of Service Manager.

If you have any questions, email us at info@acceleres.com.

Website: www.acceleres.com

Customizing the Data Warehouse:
http://blogs.technet.com/b/servicemanager/archive/2010/03/30/deep-dive-into-the-data-warehouse-custom-fact-tables-dimensions-and-outriggers.aspx

http://technet.microsoft.com/en-us/library/hh916532.aspx

http://technet.microsoft.com/en-us/video/mva-system-center-2012-sp1-extensibility-service-manager-data-warehouse-and-reporting-part-1-overview