Fireside Chat: Scale Your Customer Success Organization for the Future
Channel: TSIA (Technology & Services Industry Association)
Date: 2021-11-16

Today, Salesforce delivers world-class Customer Success to 150,000 customers by getting them the right resources at the right time. In order to scale Customer Success to that magnitude, an effective dynamic engagement model needs to be in place. Turning insights and best practices into consistent, and proactive, engagements across the customer lifecycle. But, how do you scale this for the next 150,000 customers? By building an omni channel digital success experience that is grounded in that engagement model. A successful experience that surfaces content instantly for customers around the globe ensuring they stay on their fastest path to success. Join Neeracha Taychakoonavudh, EVP of Customer Success, to learn how Salesforce built a proactive, smart, and unified digital experience for every single customer.