NASIG Webinar: Troubleshooting Electronic Resources with ILL Data
Channel: NASIG
Date: 03/04/2018

Troubleshooting electronic resource linking issues can seem to be an insurmountable task – so many resources, so little time. Using ILL data on cancelled requests for materials available online, the electronic resources staff at the Samford University Library detected problems with the implementation of their new link resolver as well as metadata communication issues between databases and their link resolver knowledgebase. The establishment of a workflow for communicating cancelled ILL transaction data on an ongoing basis has also improved the communication between electronic resources staff and the ILL department thus improving overall linking and customer services for our users. This presentation demonstrates how a single cancelled ILL transaction can lead to the discovery and solution of systemic linking problems.

Speaker:

Beth Ashmore
Metadata Librarian for Serials & Electronic Resources
Samford University

Beth Ashmore is Metadata Librarian for Serials and Electronic Resources at Samford University Library. She received her MS in Library and Information Science from the University of Illinois at Urbana-Champaign and is co-author of the book The Librarian’s Guide to Negotiation.

Original webinar date: February 18, 2016