Inspiring Conversations 15 (Highlights) with Dr. Mukesh Batra. Interviewed by Agnelorajesh Athaide
Channel: Agnelorajesh Inspiring Conversations
Date: 08/01/2016

Date: 4th January 2015

INSPIRING CONVERSATIONS 15 WITH PADMASHRI DR. MUKESH BATRA. A UNFORGETTABLE BRILLIANT EVENING MARKED AT THE BEGINNING OF THE NEW YEAR.

Learnings:

1.recruit right team-trust them-train then-then delegate to them

2.keep decentralizing all the time

3.create wealth and share it with team

4.outbeat customer care-in all aspects-in attending to them-response time

5.technology-use it to the hilt-put best person for it & drive it

6.keeps innovating at each step & stage

7.his edge is operational efficiency & operational excellence and innovating all the time.

8.effective review process-personal meetings-continuous training & motivation to maintain the energy & umph of the company
Practising-multiplication through delegation-medication-academy-foundation-books

Has a team to think & grow strategy-team of 9
Each person comes with Wealth of knowledge & experience-he applies it to his industry..

People who loose are people who give up.He has never given up. Thats why his growth story.

Psychometric test given to all his new recruits-based on the report,they are trained..only after training,they r put to the customer.

They do extensive market research before they do anything.
They create new market like homeo for dogs,hair growth etc
2 best strategies they implemented are

1.no credit to their distributors of their products
2.invest in technology & people to scale up

Past is small..future is large..let go all negative thoughts & feelings..cut that out.
Miles to go..quoted Robert frost

Dr Mukesh Batra:
Risk taking.
Belief in yourself.
Get it right is fine, so what if it's not the first time.
Never give up. Period.
Self employed proFessional to an entrepreneur.
Benchmark with some other industrys best.
Operational experience happens thru bench marking against the best in any industry.
To delegate u need to trust; to trust u need to get right people on board; then u need to train them to the core; they need to think like u and not work like a salaried guy; create an entrepreneur in them at every bit they do.
Decentralise for better efficiency.
Create wealth to share wealth. 1% frm profits, 1% frm project costs, and so on. For good/charity.
Fail early to succeed quickly.
Check yor own system by sending in a mystery customer.
Mobile app that rates the the dr.
Take the right people in and teach him what u want so that he delivers that.
Technology used to the core.
Knowledge Mangmt system.
Constant training to people for the brand they represent and out of job training as well.
Build a model that can b replicated n scaled.
Creating new businesses that are allied.
Understand the professional managers and let them understand u.
People who lose are the people who give up and I've never given up.

Cultured people Wud deal with people of any culture and otherwise.

Centralise certain concepts and localise certain other aspects.
Follow excellence and u don't have to worry abt competition.
B process driven for the best to happen consistently.
Finance - internal accruals. 

I can create better wealth than what someone else can do for me.
Raj Kapoor style. If movie does good, then do more movies. If it doesn't do well, then reduce number of movies. Simple. Do the same.

Small pie of a large market is better than a large pie of a small market.
Understand consumer and do the product.
Set your own rules and follow them to the T.
Technology and people Wud take u forward.
Never remember any failure.
Technology and system driven management was his power to excel, also his vision to empower his company years ahead of his competitors with innovative ideas and industry knowledge and strategies.

Dr Mukesh Batra tried n was never worried about failure , he said he has failed the first time but succeeded the second time and then went on to Master it & replicate it
1.Control through decontrol;
2.Learning has age limit- be it attending Harvard ; learning to Swim; start singing or photography;
Technology is integral part of business;
Forget the negatives concentrate on positives
Another great Ic .Lots of learning .I liked the concept of 2nd time right. Everybody makes mistakes and we need to give a 2nd chance . Believe in your self and I put the money in what I believe and am debt free . Simply awesome

His vision and decision at looking at the bigger picture( serving 1.75L patients/ month as against his personal 1500) is a very big one for a professional where the usual mindset is all about me my expertise and my clients...

His zeal to seek and learn new things at the age of 54/63 shows his amazing energy and willingness to learn and grow..
While all the while what he wants has been beautifully delegated...
Succession planning.