The secret to building a customer centric culture / Dave Gray / Episode #8
Channel: Service Design Show
Date: 14/07/2016

Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture. Share your thoughts in the comments and subscribe for more episodes ➜ https://goo.gl/TMTBiF

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EPISODE GUIDE
1:22 - First encounter with Service Design.
3:49 - How might we create more customer centric organisations?
10:02 - Why do I say culture is norms, habits and behaviours?
25:19 - How can we shift the internal workings?
30:05 - Beginners tip: find those peers and start learning from them!
32:15 - Daves question for the viewers.
32:45 - A brief insight into Liminal Thinking.

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ABOUT DAVE GRAY
@DaveGray ➜ https://goo.gl/P3W3Me
➜ http://xplaner.com/
➜ https://medium.com/@davegray

LINKS FROM THE SHOW
XPlane ➜ http://goo.gl/5l9Wwu
Culture Map ➜ http://goo.gl/FU6XRo
Gamestorming (the book) ➜ http://goo.gl/B7bQPP
The Connected Company (the book) ➜ https://goo.gl/kjeJc9
Liminal Thinking (the book) ➜ http://goo.gl/K2Cw4m
Liminal Thinking The pyramid of belief (video) ➜ https://goo.gl/TzG52t
Service Design Chapter in St. Louis ➜ https://goo.gl/1bPg22

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On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe and join us!

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