Christina Garnett: Embracing Empathy, and Positive Future Visions | Days of Futures Passed Ep009
Channel: Days Of Futures Passed
Date: 13/04/2024

Embark on a captivating journey through the realms of science fiction and technology with host Theo Priestley and guest Christina Garnett on "Days of Futures Passed." In this compelling episode, they delve into the transformative influence of sci-fi narratives on AI, customer experience, and our collective vision of the future.

Exploring the intersection of imagination and innovation, Theo and Christina reflect on the role of sci-fi in shaping our understanding of technology and society. They delve into the importance of infusing optimism into futuristic narratives, countering the pervasive negativity amplified by social media.

As they navigate the landscape of customer experience, Christina shares insights gleaned from auditing the customer journey through a sci-fi lens. Together, they explore the delicate balance between human interaction and AI automation, emphasizing the value of empathy and personalized touch in fostering meaningful customer relationships.

Drawing from their childhood inspirations and the timeless allure of sci-fi, Theo and Christina envision a future where AI enhances rather than eclipses human connection. They discuss the role of chief customer officers as champions of customer-centricity, advocating for a harmonious coexistence between technology and empathy.

Concluding with a poignant discussion on the portrayal of peace in sci-fi narratives and the potential of AI to shape a brighter tomorrow, this episode invites listeners to reimagine the possibilities of a future where humanity's collective dreams are realized.

Don't miss this thought-provoking exploration of sci-fi, AI, and the power of imagination to inspire positive change on "Days of Futures Passed."

Chapters

00:00 Introduction and Personal Connection to Science Fiction
07:20 The Concept of Time and its Significance
25:13 The Need for Optimistic Sci-Fi
33:21 Shifting the Focus from Negativity to Positivity on Social Media