Visualising Waitflow - Jose Casal & Jean-Paul Bayley - Lean Agile London
Channel: Actineo Consulting LLP
Date: 2020-06-15

Ever wondered why sometimes you feel like you are getting a lot of work done, but still your customers and stakeholders aren't happy? Why is it that, even if your team is awesomely agile, people still complain about how long it takes to get their stuff done?

It feels like no matter how hard you work, no matter how busy you are, people are never satisfied.

What's going on?

In this Session, Jose Casal and Jean-Paul Bayley show how when we visualise our waitflows, we can start improving the flow of work to our customers.