How Great CUSTOMER JOURNEYS Can Drive SUCCESS
Channel: CSM Practice
Date: 30/10/2018

#CustomerJourneys #Success   #CustomerSuccess

Ever wondered how each customer interaction plays a part in driving success for you and your customers. In this recorded webinar session, you will learn:

🔳 How to drive customer success through the interactions you have with your customers
🔳 How context and insight is key for customer success
🔳 What customer data should you collect to get the right context and insights at the right time


00:00  Intro
04:34  Customer Success
06:17  Customer Journey Start
11:19  Data-Driven Playbooks
16:09  Tracking Customer Touchpoints
19:48  Initiative Launch Plan
24:37  Tips for Small Businesses
26:41  Single Platform Customer Journey
28:30   Onboarding Questions
32:48   Tracking Business Metrics
35:13   Increasing ROI Strategies
37:23  CS professionals Characteristics
39:48   Asking Questions


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Additional resources:

🎥 Video: Why Do You Need a Customer Journey Map? (Webinar) 
https://youtu.be/_fHcOVhN3d8

🎥 Video: Customer Success Lifecycle Journey Maps
https://youtu.be/z2DsEVUeSro

📑 Blog: Customer Lifecycle Journey
https://www.csmpractice.com/roundtable-customer-lifecycle-journey

⏬ Download: Customer Value Journey Map template
https://www.csmpractice.com/customer-value-journey-map-sample/

📑 Learn more about the Customer Success Journey, by reading this blog:
https://www.csmpractice.com/how-to-build-your-customer-success-journey/

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data.  https://www.csmpractice.com/resources 

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newsletter-sign-up 

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. https://www.csmpractice.com/cs-consulting

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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
https://www.youtube.com/csmpractice?sub_confirmation=1

📌 Listen to our Podcast:
https://www.csmpractice.com/podcast

📌 Follow us on TikTok:
https://www.tiktok.com/@csmpractice?lang=en

📌 Sign up to receive our Weekly Newsletter:
https://www.csmpractice.com/newsletter-sign_up

📌 Download CS Templates and Infographics:
https://www.csmpractice.com/resources

📌 READ our Customer Success BLOGS: 
https://csmpractice.com/blog

📌 FOLLOW us on LinkedIn:
https://www.linkedin.com/company/csm-practice/

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