A new model for analyzing the role of new ICT-based technologies on the success of employees' learning programs

Purpose The concept of e-learning is essential in employee education since it provides different ways to develop employees' knowledge, skills and attitudes using modern technologies. E-learning has been overgrowing in employee education because learning can be held anytime and anywhere. In order to succeed in implementing e-learning and benefiting from its capacities, and avoiding potential threats in the country, it is necessary to address the factors affecting its success. This paper aims to test the role of internet of Things (IoT)-based systems, cloud-based services, virtual classes, evaluation tools, attitude, content management and creativity on the success of employees' e-learning programs based on a framework. Design/methodology/approach E-learning systems receive ever-increasing attention in academia, business and public administration. With the development of e-learning, employee education has also benefited from its capacities in various fields. To succeed in implementing e-learning and benefiting from its capacities, and avoiding potential threats in the country, it is necessary to address its success. The proposing of Information and Communications Technology (ICT)-based technologies such as the IoT, cloud, etc., in e-learning, can help transform education. Therefore, this paper aims to test the role of IoT-based systems, cloud-based services, virtual classes, evaluation tools, attitude, content management and creativity on the success of employees' e-learning programs based on a framework. The research model and the data collected from the questionnaires have been analyzed via Smart PLS 3.2. This study has utilized the SEM to evaluate the causal model's reliability and validity based on measurement. According to the literature in this study, a framework has been proposed that examines the impact of IoT-based systems, cloud-based services, virtual classes, evaluation tools, attitude, content management and creativity on employees' learning programs' success. Findings The results have shown that IoT-based systems, cloud-based services, virtual classes and evaluation tools are four significant factors affecting attitude, content management and creativity. The results have also shown that attitude, content management and creativity are three significant factors affecting employees' learning programs' success. The factors above are considered critical in explaining the success of employees' e-learning programs, but, as far as we know, there has been no study in which all these factors were demonstrated together. Practical implications From a practical viewpoint, the statistical outcomes support the important role of the following factors: IoT-based systems, cloud-based services, virtual classes, evaluation tools, attitude, content management and creativity. Henceforth, aspects relating to these factors got the attention of any organization to develop e-learning processes. Originality/value This research will contribute to the literature related to employees' e-learning programs' success by integrating all the mentioned variables. As far as we know, it is the first study to test these variables in Iran.