97. RESIDENT NOON CONFERENCE FEEDBACK IN THE DIGITAL AGE: A QI PROJECT

BackgroundNoon conference lectures are a valuable education tool for residency programs, but feedback is difficult to obtain with many methods unsuccessful. Our program used paper and audience polling systems without meaningful responses as the feedback consisted of a numerical rating without comments. Given the availability of smartphones, Quick Response (QR) codes may provide a sustainable method for feedback.Aim StatementBy December 2018, we will increase feedback participation for noon conference lectures to 75% of residents in attendance utilizing QR codes and Google Forms.InterventionsPDSA cycles were completed monthly to track changes in resident response rate. In cycle 1, chief residents asked residents to use the QR code to complete feedback. In cycle 2, feedback results were discussed during the monthly housestaff meeting. In cycle 3, faculty presenters displayed the QR code and asked residents to participate. In cycle 4, QR codes were placed in the conference hall. In cycle 5, QR codes were displayed Friday before conference. In cycle 6, faculty were provided education on the QR code process.MeasuresFollowing the model for improvement, we reviewed prior attempts to obtain resident feedback and compiled baseline data. Surveys consisting of a 5 point rating scale and comment section were linked to a QR code. The primary outcome was the percent of residents in attendance providing feedback via the QR code.ResultsOver six months, we were unable to meet the goal of a 75% response rate. However, monthly median response rates increased from the baseline 27.9% to 34.2% at the end of cycle 6 indicating a 22.5% change from baseline in participation. The run chart indicates several runs of data, possibly indicating multiple data sets such as different response rates by residency class.Conclusions and Next StepsThough we have not reached our goal, we have been able to get meaningful feedback from the residents for faculty. Using this feedback, we can guide topic selection for resident lectures and provide feedback on lecture styles to create a more engaging learning environment. Additional cycles are planned working toward the 75% goal, evaluating response rates by class and day of the week. Noon conference lectures are a valuable education tool for residency programs, but feedback is difficult to obtain with many methods unsuccessful. Our program used paper and audience polling systems without meaningful responses as the feedback consisted of a numerical rating without comments. Given the availability of smartphones, Quick Response (QR) codes may provide a sustainable method for feedback. By December 2018, we will increase feedback participation for noon conference lectures to 75% of residents in attendance utilizing QR codes and Google Forms. PDSA cycles were completed monthly to track changes in resident response rate. In cycle 1, chief residents asked residents to use the QR code to complete feedback. In cycle 2, feedback results were discussed during the monthly housestaff meeting. In cycle 3, faculty presenters displayed the QR code and asked residents to participate. In cycle 4, QR codes were placed in the conference hall. In cycle 5, QR codes were displayed Friday before conference. In cycle 6, faculty were provided education on the QR code process. Following the model for improvement, we reviewed prior attempts to obtain resident feedback and compiled baseline data. Surveys consisting of a 5 point rating scale and comment section were linked to a QR code. The primary outcome was the percent of residents in attendance providing feedback via the QR code. Over six months, we were unable to meet the goal of a 75% response rate. However, monthly median response rates increased from the baseline 27.9% to 34.2% at the end of cycle 6 indicating a 22.5% change from baseline in participation. The run chart indicates several runs of data, possibly indicating multiple data sets such as different response rates by residency class. Though we have not reached our goal, we have been able to get meaningful feedback from the residents for faculty. Using this feedback, we can guide topic selection for resident lectures and provide feedback on lecture styles to create a more engaging learning environment. Additional cycles are planned working toward the 75% goal, evaluating response rates by class and day of the week.