input: From: support@thriftshop.co
  To: emily.wang@email.com
  Subject: Re: Missing Item in Recent Order
  
  Hi Emily,
  
  Thank you for reaching out to us about your recent order not including the item you had requested, the vintage denim jacket. We apologize for the mistake and are happy to help resolve the issue.
  
  After investigating, our team discovered that there was an error on our part when packing your order. We're sending a replacement package with the correct item today, and it should arrive within 3-5 business days.
  
  In the meantime, if you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your patience and understanding in this matter.
  
  Best regards,
  The Thrift Shop Team
  ```
  
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