input: From: customer.service@bestbuy.com
  To: jenna.kelly@outlook.com
  Subject: Re: Missing Power Cord for TV Order
  
  Hi Jenna,
  
  Thank you for reaching out to us about the missing power cord for your recently purchased TV. I'm sorry to hear that it didn't arrive with your shipment.
  
  After verifying your order details, I've confirmed that we did indeed include a power cord in your package. It's possible that it may have been misplaced during shipping or could be stuck in a sorting facility.
  
  I'd like to send you a replacement power cord at no additional cost. Please let me know if this is acceptable, and I'll process the new shipment immediately.
  
  If you have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your patience in this matter.
  
  Best regards,
  Emily Chen
  Customer Service Representative
  Best Buy
  
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