input: From: support@bookwormreads.com
  To: emily.wilson@email.com
  Subject: Replacement for Damaged Book Order #RW1234
  
  Hi Emily,
  
  I hope this email finds you well. I'm reaching out to follow up on your recent order, RW1234, which contained the book "The Nightingale" by Kristin Hannah. Unfortunately, our quality control team notified me that the book arrived damaged, with a torn cover and creased pages.
  
  I apologize for the inconvenience this has caused, and I'd like to offer a replacement copy as soon as possible. We're shipping out a new book today, and you should receive it within 3-5 business days. If there's anything else we can do to make things right, please don't hesitate to let me know.
  
  Your satisfaction is our top priority at Bookworm Reads, and I appreciate your patience and understanding in this matter. If you have any questions or concerns, feel free to reply to this email or contact us toll-free at 1-800-BKWRMR (1-800-259-7677).
  
  Thank you for choosing Bookworm Reads.
  
  Best regards,
  Sarah Thompson
  Customer Service Representative
  Bookworm Reads
  
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