input: From: customer.service@bestbuy.com
  To: jill.smith@email.com
  Subject: Re: Issue with New TV Purchase
  
  Hi Jill,
  
  Thank you for reaching out to us about the issue you're experiencing with your new TV. I apologize again for the inconvenience this has caused.
  
  I've reviewed our records and confirmed that your order was processed correctly, but it appears there might have been a problem during shipping. Our logistics team is investigating the matter further to ensure this doesn't happen in the future.
  
  In the meantime, I'd like to offer you a prepaid return label so we can get a replacement TV shipped out to you as soon as possible. Please let me know if this works for you, and I'll guide you through the process.
  
  If you have any questions or concerns, please don't hesitate to reach out. We value your business and want to ensure you're completely satisfied with your purchase.
  
  Best regards,
  Emily Chen
  Customer Service Representative
  Best Buy
  ```
  
  ## Your Response
  
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