From: dvd@columbiahouse.com
To: don.baughman@enron.com
Date: 2002-01-15 13:38:02+00:00
Subject: RE: Your message was received.    (KMM11070199C0KM)

Thank you for contacting Columbia House.

We appreciate you notifying us you wish to
return a shipment.  Before a postage paid
return label can be sent, additional information
is needed.  Please provide the title of each
selection involved, the reason for the return,
replacement instructions and your eleven-digit
membership number.  Upon receipt of your reply
the matter will be given our prompt attention.

You can be assured of receiving only those
selections you wish to purchase by the correct
use of your selection card.  Although you are not
required to purchase the automatic selection
of the month, you must respond prior to the
date printed on the card.  If we are notified
before the specific date, the current selection
will not be automatically shipped.  You may call
1-800-262-2001, toll-free or respond on-line at:

          http://www.columbiahouse.com

You may call 1-800-667-0364 toll-free to obtain information concerning
your account.  You may also visit our website at www.columbiahouse.com,
or fax us at 1-800-590-6656.

Please let us know if you have any further questions.


Sincerely,
Hans Steinman
Customer Service




Original Message Follows:
-------------------------



Two days have gone and past manty times sice I requested the procedure
for
returning DVDs from your company that I did not order nor desire.
Please
have a representitive call me or e-mail, quickly!  If you do not I shall

take further action, due to, your company charging me for product that I

have not requested.

Don Baughman
281-787-0029

>  -----Original Message-----
> From:         dvd <dvd@columbiahouse.com>@ENRON
> Sent: Saturday, October 13, 2001 3:39 PM
> To:   Baughman Jr., Don
> Subject:      Your message was received.  (KMM8690369C0KM)
>
> ========================================================
> Message Receipt Confirmation
> ========================================================
>
> Thank you for contacting us!
>
> -------------------------------
> Message Reference Number: 2898128
> Subject: Returns~
> Received: 10/13/01, 03:36:PM
> -------------------------------
>
> We appreciate your patience -- we're making every effort to respond to
> your e-mail as soon as possible .  Due to the volume of email messages
> we receive, please allow 2 business days for a response should one be
> necessary.
>
> Thanks again!
> Customer Service


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