Напиши текст вакансии для должности "Project Manager / Customer Success Manager". Название компании: "Flex Databases". Расположение: Санкт-Петербург. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Agile Project Management', 'Project management', 'Customer Relationship Management', 'Atlassian Jira'

Flex Databases team is looking for a Project Manager to join our Customer Success Management team. We are driven by our high mission to make an impact in the Life Sciences industry. We provide flexible e-Clinical software system for Clinical Research Organizations (CROs) and pharmaceutical companies. Professionals all over the world are using our platform every day to conduct efficient research and develop effective medicines in a complex and regulated domain. As a company, we are constantly growing our clients’ portfolio, developing our unified multi-modular product and supporting our employees’ growth. These are all essential elements of our success. As a Project Manager at Flex Databases, you are going to be at the forefront to support our clients’ clinical operations teams, which means daily work for the benefit of people around the world. We are working globally with the clients all over the world, with our own offices located in Saint Petersburg, Europe, and the US. Client-oriented approach, excellent communication skills, English language proficiency and stress resilience are must-haves for this position. What is also important for us is your positive attitude, willingness to learn and be a supportive team player. In other words, your FLEXibility! Your responsibilities: As our new colleague, you will join us in building our customers’ loyalty and developing our product by:  Being a key project contact point for our customers at different stages of our relationships, from implementation to support Successfully implementing the system with clients and promoting its further usage Defining scope, goals, timelines and deliverables of a project/ customer initiative Planning and scheduling project milestones, allocating adequate resources Prioritizing &amp; tracking project-related tasks together with agile development teams (JIRA) Ensuring control over project budget as per SLA as well as any additional budget Creating and maintaining project documentation according to the validation requirements Understanding customer use cases and business processes to be able to provide most relevant and informed guidance for them to further optimize and expand the usage of the system. Deliver customer demo’s and trainings Engaging with internal Product &amp; technical teams to translate customer insights into the product development ideas and roadmap Engaging with internal Business Development &amp; Marketing team to identify upsell opportunities and grow overall revenue Nurturing long-term customer relationships and ensuring high customer satisfaction  Your qualifications:  At least 2 years’ of relevant work experience demonstrating that you can make things happen Proficient English language, both spoken and written Excellent communication and stakeholder management skills Excellent organizational skills: ability to deal with complexity, large amount of information, different types of activities &amp; changing priorities Ability to combine the big picture vision with high attention to details Ability to perform under strict timelines and pressure while keeping personal balance Good knowledge of Microsoft Office. Data analytics tools knowledge is an advantage Agile frameworks knowledge and JIRA/ Confluence experience is highly desirable  Benefits:  Work on a socially significant project within interesting and inspiring life sciences domain Potential for growth and professional development Awesome team of highly qualified professionals International business trips when needed (after COVID-19) Flexible work schedule; remote or office work conditions Social package Open door policy; low bureaucracy level Compensation of English lessons after probation period 3 additional sick days fully paid by the company Dog-friendly office &amp; everyday fruit breakfast  How we work:  We care more about the things you do rather than your set working hours. We have flexible start hours from 8:00 to 11:00. It is important to participate in meetings with clients and (fixed) team meetings. We value respect, transparency, proactivity, openness and positive approach. We do care about our team’s mental health and happiness. This is why we follow an open-door policy and accept constructive feedback from both sides. We believe in teamwork with our clients and employees and build long-lasting trusted relationships.