Напиши текст вакансии для должности "IT Service Management Lead". Название компании: "Макдоналдс, Россия". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'MS PowerPoint', 'Teambuilding', 'Business Analysis', 'Fluent English', 'Computer troubleshooting', 'Management Reporting', 'Interpersonal skills', 'Information Technology'

Responsibilities:  IT service management for the services provided by internal and external suppliers, including service catalogue and service level management and service organization (including full-cycle of procurement for external services) IT service demand management and consulting of the internal departments as part of annual budgeting process. ITSM practices implementation and on-going improvement, including automation of relevant ITSM solutions (e.g. CMDB for configuration management) and policies Full-cycle management (including hiring, retention and daily management) of technical support lines (including coordination with 3rd line of support in Build department / external vendors) Conducting the Major Incident process as local contact. Communicate global incidents and updates to the local business; Conduct monthly service review meetings producing all required reporting (Exec Summaries, Project Status updates, Weekly Reports); Maintain accurate inventory of hardware, software, and other relevant technological tools (as part of CMDB solution administration) Work with Global Teams for support and project related activities Plan, oversee and coordinate of projects on self-service implementation for end-users (e.g. password reset, application procurement etc)  Requirements:  Higher education in Computer Science / Engineering Three or more years of work experience in international company/team with geographically-spread assets in the role of service management lead / support lead Strong customer service and team management skills. ITIL professional certification will be preferred. Experience in ITSM processes implementation and automation (including understanding of current market solution offerings). Experience in cooperation and coordination of the outsourcing partners. Strong English language skills both verbal and written  Individual Skills:  Strong communication skills with ability to align organization on complex technical decisions Active coach and mentor whose goal is to grow and maximize the team’s potential  Mindset &amp; Behaviors  High energy and passionate individual who inspires teammates to reach their maximum potential Excited about trying new solutions outside standard approved Embraces a culture of trust and complete transparency Promotes free thought – is energized by ideas from others in team Brave and rebellious, willing to challenge status quo