Напиши текст вакансии для должности "Application Support Engineer". Название компании: "Intermedia". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Atlassian Jira', 'Английский язык', 'MS Access', 'Negotiation skills', 'Management Reporting'

INTERMEDIA is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. We offer cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more. Application Support Engineer role combines skills of a support engineer and software engineer in test to support a real-world production environment. You will work across Engineering, QA and Support team to drive improvements and troubleshoot problems across whole system. RESPONSIBILITIES:  Work with the teams, get current practices and requirements; Identify and troubleshoot technical issues; assist engineering team in troubleshooting of production issues; Analyze the error streams from various sources; Define service level objectives (SLOs) and service level indicators (SLIs); Actively participate in Postmortem / RCA for incidents.  SKILLS:  2+ years of experience at Support position; Interpersonal skills as well as analytical acumen and skills of troubleshooting; Ability to work across teams and across disciplines; (Development, QA, Sysadmins, Network engineers and etc.) Good written and spoken English language Experience with version control and bug tracking systems (Git, Jira)  DESIRED SKILLS:  Experience with relational and non-relational DBs Experience with any programming/scripting language  We offer:  Friendly working environment; Work in a market leading company, stable and growing; Competitive salary with performance-based rewards; Flexible working hours; Medical Insurance package; Remote work from any city of Russia; English language courses in the office; Partial compensation of costs on fitness; Cycle parking, shower, equipped kitchens, tea, coffee and fruits.