Напиши текст вакансии для должности "Customer Support agent (b2b software industry; remote)". Название компании: "ApprovalMax". Расположение: Санкт-Петербург. График работы: Удаленная работа. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'SaaS', 'Presentation skills', 'Customer Relationship Management', 'Customer Support', 'Business English'

ApprovalMax is an innovative cloud approval workflow system that enables spend control and optimization for organizations of all sizes. We are hiring an experienced Support Specialist to help us provide the first class support for our customers. If you&#39;re a dedicated, ambitious, easy-going person with great communication skills, ApprovalMax is an excellent place to grow your career.   Responsibilities:  Appropriately communicate with customers regarding with usability and technical issues via different channels (email (ticket system), phone, chat) within agreed business hours (mainly US and Australian time zone = starting from 5am as per Moscow time zone) Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company by sharing the feedback with the Product team. Work closely with the Development team to resolve customer issues. Focus on the resolution of customer issues by escalating and driving tasks within Development and Product team. Respect and improve Support metrics (CSAT, FRT, ART, RT and etc). Constantly improve a detailed knowledge of products and services.    Qualifications:  3-5 years of experience in customer service strongly preferred Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Technical skills required, as they relate for the use of the product to be solid Ability to communicate and foster positive relationships Accountability and personal organization are essential    Benefits:  Competitive salary. Flexible location: work from anywhere you like. Being part of a great and successful team. With us expanding, your career may accelerate fast.