Напиши текст вакансии для должности "Technical Support Engineer". Название компании: "Тетасофт". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Customer Support', 'Английский язык', 'Техническая поддержка', 'cloud services', 'backup and recovery', 'Helpdesk', 'Networking'

MSP360 provides solutions for cloud data management and monitoring. We use our 13 years of experience in Backup sphere and advanced technologies to help MSPs and end customers to make sure their data is safe and secure. We deliver data protection, provide remote support and simplify IT management. We have a strong desire to become the #1 MSP Platform on the planet (and to help every small and midsize MSP grow their businesses by providing a handful of reliable and affordable tools). Want to join our team? Find your role!   Who we are looking for: We are looking for a Technical Support Engineer who will be able to provide support and troubleshooting for customers via phone, email and remote connection. Duties and responsibilities:  Handling new cases according to SLA; Providing initial technical and customer support; Troubleshooting application and environmental issues that occur during usage of our products; Escalating complex cases to higher support tiers; Documenting all customer interactions in our CRM and answering phone calls from customers; Improving customer satisfaction rate;  Requirements:  Fluent written and spoken English; Ability to learn, understand and explain technical information; Time management skills;  Basic understanding of at least some of the following areas:    Cloud Services (AWS, Azure, GCP) Virtualization platforms Windows Server OS (2008 R2 and higher) *nix Networking (TCP/IP, DNS, DHCP) Microsoft Enterprise infrastructure (Exchange, AD, Microsoft 365); Google Workspace (former G Suite) Familiarity with backup and RMM solutions    Bonuses:  Opportunity for professional growth and promotion within international SaaS company; Strong technical onboarding; interesting and comlicated products that bring value to businesses around the world; large number of technologies; Work with foreign customers in b2b field; Experience-sharing with American peers; Flexible working hours (8 hours per day; 5/2 - Mon-Fri without night shifts) Ability to work from home; Employment due to Labour Code; Fitness Membership and Health benefits;