Напиши текст вакансии для должности "Customer Support Specialist (night shift)". Название компании: "ManyChat". Расположение: Москва. График работы: Полный день. Опыт работы: Нет опыта. Ключевые навыки: 

ManyChat is a platform that helps businesses all over the world to interact with their users. We’re creating the tool that enables a company to bypass slow and ineffective communication channels and interact with millions of clients in real-time. We faced ambitious goals and tasks. Until now our product was focused on Facebook Messenger, SMS, and Email marketing, and currently, we’re entering new communication channels — for now, it’s Instagram and WhatsApp. The main foundations of working in ManyChat are fast decision-making, an easygoing atmosphere, and the ability to see our actions paying off. We want to replace bureaucracy with transparent communications and replace management with freedom of implementation and responsible behavior. Who are we looking for? Each day we get up to make the best product this industry has to offer while getting through constant pressure and our clients’ queries that get more and more complicated. Our technical support team is currently expanding, and we’re looking for strong support agents. We need people who can handle a high load of customers requests and find unusual solutions to the usual problems. What are we going to do?  respond to customer queries in a timely and accurate way; identify customer needs and help customers use specific features; update our internal databases with information about technical issues and useful discussions with customers; follow up with customers to ensure their technical issues are resolved; gather customer feedback and share with our Product, Sales, and Marketing teams; later you could assist in training junior Customer Support Representatives.  What do we expect from you?  working hours covering Moscow nighttime (7 PM - 3 AM or 3 AM - 11 AM UTC+3); over one year of experience of working in support service, in live chat/ticketing systems, or similar Customer Support role; outstanding written and spoken English (Advanced level and above) — you will be communicating with English-speaking users. You’ll also need to speak English for participating in cross-team meetings; our support team is Russian-speaking, and a part of our internal processes (meetings, documentation) is set up in Russian, so Russian native speakers are preferred; high level of self-management and responsibility; confident knowledge of operating systems (Windows, macOS, etc.); the ability and willingness to work in a team; understanding the foundations of how software is developed; familiarity with our industry is a plus; experience using help desk software and remote support tools.  We offer you:  The skyrocketing international project. We are loved by the best digital marketing experts in America and Europe. Official employment and salary, participation in conferences. MacBook Pro is provided. Also voluntary medical insurance, fitness discounts, corporate English courses (Skyeng and ITalki). Remote work. You can work from any part of the world. 5/2 working schedule with one day off on a weekday and one working day on a weekend.  Additional instructions: We would be most grateful (and attentive) if you send us a brief covering letter and agree to complete a small test assignment. See you onboard!