Напиши текст вакансии для должности "Head of customer support". Название компании: "РД Технологии". Расположение: Москва. График работы: Полный день. Опыт работы: От 3 до 6 лет. Ключевые навыки: 

Main task: be responsible for the work of support team. Make sure that all our customers are happy and feel cared about. Fully automate tier 1 support in the future. A couple of first tasks: create tier 1 support, determine the list of most frequently asked questions, have answers for them and make it automated, create FAQ/ database knowledge. What is very important for us:  Relevant experience of a processes automation, creating support department from scratch. Interest in finance, exchange, cryptocurrency / cryptomatics. Experience in any trading (Forex / FX), ideally an experience with margin trading (super cool!) Fluent spoken and written English. Leader’s personality: focus on finding solutions and solving problems, forming processes, and exclusive responsibility and self-organization.  Why it is worth joining us:  Flat structure, Senior+ team, high decision-making speed. A lot of freedom and responsibility, the ability to build processes from scratch and change the world. The product expects serious success with the output:— we know the market (we have already released 4 earning financial projects);— other exchanges now do not cope with the flow of users, and we automate bottlenecks;— we leave with a very low commission (thanks to our own payment system); he task of the product is to make the trading of crypto-currencies simple for inexperienced users.  Benefits:  Your salary will depend on your skills, background and expectations. Remote