Напиши текст вакансии для должности "Support Specialist / Support Engineer". Название компании: "ETNA". Расположение: Санкт-Петербург. График работы: Сменный график. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'SQL'

ETNA, a US based FinTech company, is looking for Support Engineer to join our team in Saint-Petersburg office. ETNA has been crafting software for capital markets and financial services industry since 2002. In 2012 we launched our flagship product ETNA Trader - a white label online trading platform for broker-dealers and trading firms. Today ETNA Trader has been white labeled by 25% of the companies represented in Wall Street Journal&#39;s Barron&#39;s Best Online Brokers. What you will be doing every single day:  Provide cloud platform support (Level 2 and 3) and implementation assistance to our client companies (B2B) Work with incoming support tickets (ZenDesk) and communicate with a client representative in a written form Work closely with R&amp;D and QA team to troubleshoot issues Operations, monitoring and maintenance of production and test environments Participate in new releases roll out Automate deployment and lifecycle monitoring of ETNA Trader  Successful candidate should have:  Excellent English writing skills Experience in software support/system administration Knowledge of Windows system administration, SQL and scripting (Python, Bash, etc.) Ability to learn fast, work under pressure and perform multi-tasking High level of responsibility and attentiveness to details  It will be a plus if you have:  2+ years of experience in database usage within development process: MS SQL, MySQL interested or experienced in trading, investment or financial software  We offer:  Challenging tasks Excellent opportunities for professional and career growth Friendly professional and passionate team Competitive benefits (salary is negotiable depending on your previous experience and skills) Flexible working schedule, including night shifts: Mon-Fri 11:00 - 20:00/13:00 – 22:00/13:00 – 23:00/13:00 - 02.00 Corporate Uber for late shifts Official employment in accordance with the Labor Code of the Russian Federation Private Medical Insurance Program Sport compensation Corporate trainings, conferences and seminars, professional certification Comfortable office in great location, 23 minutes walk from Vasileostrovskaya Fully equipped kitchen with free beverages, fruits and cookies Leisure room with ping-pong, kicker Regular corporate events