Напиши текст вакансии для должности "Remote help desk support manager (junior)". Название компании: "Тукачев Антон Андреевич". Расположение: Санкт-Петербург. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Customer Service', 'Английский язык', 'MS Outlook'

We are a small team of remote developers, who make chat bots. We need remote help desk manager, to solve different issues and inform our key clients.   Responsibilities:   Provide Tier 2 Support for customers via messengers and email   Provide technical assistance for questions and problems and help fix issues   Follow up with customers to ensure full resolution of issues   Create and monitor service tickets in Service Now and JIRA   Write, edit, and revise training manuals for new and updated software   Create weekly and ad-hoc reports   Create and analyze reports to identify common issues and problems     Qualifications:   1+ years’ experience working in a Service Now/Help Desk environment preferred   Experience with OS 365 applications such as Outlook, Teams, SharePoint etc.   Strong computer skills   Ability to troubleshoot and diagnose IT problems   Familiarity with both PC and Mac, experience with different browsers   Good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience     Conditions:   Fully remote + flexible schedule   Work schedule: 5/2, possibly 6/1 with an increase in wages.   The first salary is paid after two weeks of work.   Corporate education and training.