Напиши текст вакансии для должности "Customer Support Specialist". Название компании: "Reinvent Baltics". Расположение: Санкт-Петербург. График работы: Сменный график. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'English', 'Customer Service', 'Пользователь ПК', 'Customer Support'

Reinvent Baltics is an international product company developing innovative technological solutions in areas such as sports, finance, and gaming industries since 2014. We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market. We are looking for a customer support specialist with the Russian and English who will join our team in Saint-Petersburg, Russia. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. What to do:  Answer to incoming requests from customers via live chat; Identifying customer needs and helping customers use specific features; Analyzing and reporting product malfunctions; Follow up with customers to ensure their technical issues are resolved; Gather customer feedback and share with our Product, Sales and Marketing teams.  Experience &amp; Skills:  Upper Intermediate level of Russian and English, one of the following foreign languages: German, Spanish, Swedish, etc would be a plus; Work experience in support is a plus; Excellent communication skills; Strong teamwork skills; Excellent PC skills; Keep attention to detail; Multi-tasking abilities; Readiness to work in evening and night shift.  We appreciate:  Ability to quickly and efficiently solve tasks; Independence, responsibility, initiative, and keep attention to detail; A flexible and systematic approach to solving complex problems; Experience in sports betting/gambling industry is a plus.  We offer:  Competitive salary (the total amount is discussed individually with successful candidates); Office or remote work; Supportive and friendly colleagues; Career opportunities in rapidly developing company.