Напиши текст вакансии для должности "Infrastructure Analyst". Название компании: "Citibank". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Information Technology', 'Customer Support', 'Mac Os', 'MS Visual Basic'

The Infrastructure Analyst is an entry-level role responsible for desktop support within agreed service standards for all faults occurring at the desktop, help desk administration activities, including network maintenance, technical guidance and controls. The overall objective function as part of a complete service team providing the solution most effective to meet our customer&#39;s needs.Responsibilities:  Provide desktop support within agreed service standards for all faults occurring at the desktop. Priorities, classify and resolve problems utilizing remote tools or via desktop visit with hands-on troubleshooting where necessary. Working closely with other departments to ensure successful support of existing environment and new projects and installations. Participate in testing activities, including the creation and execution of basic test scripts Dealing with customer non-fault related technology requests (e.g. hardware installation: PCs and printers deployment). Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm&#39;s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Identify through communication with other groups and statistics available from Problem Management systems frequently repetitive faults. Own these faults, investigate them and implement permanent fixes.    Skills:  Conversational English/Russian Problem management and investigation skills Communication skills  Technology:  Windows 7/10 MS Office (All Flavors) with some VB experience (Optional) Basic hardware (Wintel) Networking (TCP/IP)  Knowledge/Experience:   Microsoft Products/OS, desktop and servers Basic Networking Skills Clearing systems and general banking systems Problem and incident management Interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments Working in a heavily controls-focused environment Managing the provision of technology services within a financial services environment. Financial Industry connectivity (e.g. Central Bank connectivity requirements, Stock Exchange connectivity, etc.  Education:  Bachelor’s/University degree or equivalent experience   MCP/ MCTS on Windows 7/10 or other Microsoft certification is a plus ITIL or other certification on Service Management is a plus