Напиши текст вакансии для должности "Veeam Backup for Cloud & Service Providers Engineer". Название компании: "Veeam Software". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'Английский язык', 'Windows Server', 'Hyper-V'

Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments. Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages. Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT. Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers We are now looking for Veeam Backup for Cloud &amp; Service Providers Engineer. YOUR TASKS WILL INCLUDE:  Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation Fortifying client relationships focused on 100% customer satisfaction Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers Performing troubleshooting and analysis, including log file investigation  WHAT WE EXPECT FROM YOU:  Fluent English (reading/writing/speaking) Good knowledge of Windows Server OS and systems administration Good knowledge of TCP/IP Good knowledge of Microsoft SQL Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN Experience in troubleshooting will be a plus Demonstrate analytical and problem solving skills Ability to quickly learn, understand and explain technical information Ability and desire to take ownership of client issues through resolution Excellent time management skills Ability to work in a fast-paced environment  WE OFFER: Terms and conditions  Everything’s official and in accordance with the Labor Code, no “but”s, “if”s, and conditions under *. A decent salary, which is regularly reviewed, as well as the position, according to work results. Remote work and flexible start times are possible, as negotiated with the manager. Paid lunches.  Health and sports  Healthcare coverage including dental care for employees and their children from the first day of work, access to an office doctor. 100% sickness compensation up to 3 weeks per year. Participation in Veeam sports and cyber-sports teams, reimbursement of fitness membership.  Development and fun  Paid attendance at professional conferences and trainings worldwide. Access to an extensive online library and O&#39;Reilly platform, regular English language courses. 2 e-learning platforms where you can find courses and training for hard and soft skills development. Company parties and celebrations. A comfortable and cozy office with all the necessary facilities: equipped kitchens, relaxation areas, bicycle parking, comfortable workspaces, an office massage chair.  Relocation package for relocation to St Petersburg is provided (tickets, support payment, etc.)