Напиши текст вакансии для должности "Technical Support Specialist". Название компании: "IPONWEB Ltd (UK)". Расположение: Москва. График работы: Гибкий график. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Project management', 'Analytical skills', 'SQL'

For more than 15 years, IPONWEB has been creating innovative projects that allow expanding opportunities in the field of media trading. We are world leaders among companies that create AdTech technologies and infrastructure. Provides optimum technical support on Bidswitch product to Tier 3 clients during working hours. Communicate with internal teams to answer clients requests that go beyond general questions. Provides good communication experience in correspondence and on the calls. Pays attention to clients needs and is able to escalate them internally. Key Responsibilities:   Provide consultations concerning clients tech and trading activity;   Monitor major health metrics of managed clients, assist in troubleshooting;   Monitor budget, ad violation and discrepancy alerts to make sure that the client is aware about the issue;   Participate in external calls with the clients on request;   Escalate client issues/desired features/feedback to Product Team;   Communicate with internal teams (development, UI, marketing, financial department etc.) to provide optimal service to the client.   Role Requirements:   Knowledge of and experience with the AdTech products, platforms and UIs;   Good English: for free on-line communication;   High education degree or students of the last courses of the University, who are ready to work full-time (from 12-00 up to 20-00 schedule, 5 days per week);   Good communication and management skills;   Ability to learn a lot and readiness for learning hard;   Attention to details, ability to check yourself and predict possible mistakes and consequences;   Knowledge of SQL;   Good knowledge and deep experience in appropriate technologies, databases, libs, frameworks;   Knowledge of programming languages is a plus;   Knowledge of Digital Marketing is a plus.   We offer you:   Career opportunity within High Tech international company - one of the leaders in the Programmatic Marketing industry;   Open and approachable management team with strong engineering DNA (80% of Moscow office - engineers, managers and executives with technical background);   Internal pathways for career development and professional growth, supported by Performance Management System;   Competitive compensation package;   Corporate Health Insurance Program or Voluntary Insurance Program (VMI);   Internal and external learning courses both for professional and soft skills development;   English Corporate Programs;   Relocation Program for you and your family from any region of Russia to Moscow office;   Full flexibility outside our core working hours 12:00-18:00;   Referral Bonus Program;   Recognition of employee milestones.   IPONWEB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, race, religion, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, IPONWEB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.