Напиши текст вакансии для должности "Customer Support Specialist". Название компании: "Alfacash". Расположение: Москва. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык'

What you will work with   Responding to customer queries in a timely and accurate way   Compliance with customers support procedures and meeting average response time requirements   Identifying customer needs and helping customers use specific features   Support AML/KYC process and request verification documents   Monitor customer complaints on social media and reach out to assist   Gather customer feedback and share with our sales and marketing teams   Working with technical requirements (communication in Telegram, Discord and project management tools), agreed time schedule and Agile Policy   Be online to support customers from Monday to Friday from 08:00 UTC+3 to 22:00 UTC+3, Saturday, Sunday (incl. public holidays) from 10:00 UTC+3 to 19:00 UTC+3   What we expect   Advanced English   Experience using helpdesk software and remote support tools   Excellent communication and problem-solving skills   Multi-tasking abilities   Familiarity with crypto industry is a plus   What we can offer   Competitive salary   Full-time position, 100% remote   Develop yourself in the field of crypto and IT   Perks and cookies   Who we are   9-year-old and duly regulated cryptocurrency business   We’ve seen and survived wild things happening inside the crypto-world: Bitcoin initial dubious reputation, first companies adopting it, the boom of altcoins, the boom and bust of not-regulated startups and we’re here now, in the DeFi stage, and probably about to face 200 million cryptocurrency users by 2030   We have top talents onboard and would like to enrich the team with motivated and highly qualified people around the globe