Напиши текст вакансии для должности "IT Support Technician". Название компании: "Konecranes ( Конекрейнс )". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 

We are looking for IT On-Site Support Technician for Konecranes IT Helpdesk, St. Petersburg Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are delivering IT services in approx. 50 countries and for more than 18,000 employees globally. Our main target is a high level of end user satisfaction. Our global team is working in 20 countries and covers all geographical regions. To further strengthen IT service delivery, we are seeking to hire an IT On-Site Support Technician who will join a global team that supports end users of IT services. In your role you will primarily work closely with end users located in Russia. As our IT On-Site Support Technician, you will respond to the service requests, collect evidence related to the reported IT issue, classify incidents, provide support, triage calls and take actions needed for achieving the successful resolution of reported IT issues within established SLAs. In this role you will be based in St. Petersburg. This is a full-time position with normal working days from Monday to Friday. However, some flexibility in working hours and travels to other office locations may be required in order to support our end-users. Your key responsibilities:- Provide Level I Support and take actions when escalation of issues is needed- Build relationship with service desk customers- Liaise with other teams within the IT function to ensure smooth resolution process for escalated issues- Record, track and document the service desk request problem-solving process, including all steps of the process till the final resolution- Apply diagnostic utilities to help with troubleshooting- Manage software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to facilitate problem resolution- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications- Install anti-virus software and ensure that virus definitions are up-to-date- Perform preventative maintenance, including checking and cleaning of assets- Test fixes to ensure that issue has been adequately resolved- Develop help articles and FAQ lists for end users- Reinforce SLAs to manage end-user expectations- Training of end users, deliver IT Induction to new employees What should you bring? - Excellent customer care skills and willingness to share IT knowledge and educate users of IT services at all levels within the organization - Experience in providing IT support for users of Microsoft products- Good personal computer management skills and previous exposure to Office 365- Understanding of IT networks - Fluent Russian and English language skills - Problem solving skills - Experience on system support and hardware and server maintenance - Documentation skills - Experience on ITIL, Microsoft Active Directory, Microsoft Endpoint Configuration Manager, SAP and experience on AV equipment is seen as an asset. To succeed in this position, we expect you to be hands-on and an independent person who is able to solve problems in an innovative way but playing by the rules. You have a will to learn new things and can travel approximately 10 to 20 days per year.   Why to join us?With us, you will work in an innovative, international and dynamic environment. You will have an opportunity to get insights to the world-class IT Service Delivery and collaborate with highly professional and supportive colleagues from IT Service Delivery Team. We support professional development of our employees and offer trainings to strengthen development of expertise.In this role you will also have a possibility to contribute to service delivery development: you will not only solve issues but will be involved in evaluating documented resolutions and analysing trends to notice emerging trends in incidents and to help us to find ways for preventing problems in the future.   What we offer: - Outsourcing labour contract - Decent salary (discussing with a final candidates) - Voluntary medical insurance - Mobile phone compensation - Work in a Global company and possibilities for learning and development