Напиши текст вакансии для должности "Technical Support Engineer (Evening)". Название компании: "Netwrix Corporation". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Администрирование серверов Windows', 'Active Directory', 'Information Security', 'MS SQL Server', 'PowerShell', 'Helpdesk', 'SQL', 'TCP/IP'

WHO WE ARE: We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and personal information of their customers and employees from cyber attacks and data breaches. With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions. Now the company is backed up by the leading private equity firm TA Associates. Netwrix is headquartered in Irvine, California, and has regional offices in the U.S. (Ohio, New Jersey), the UK, France, Germany, Italy, Benelux, the Czech Republic and Russia (St. Petersburg). Due to the pandemic we have all moved to home offices, and have remained remote ever since. The Russian branch of Netwrix Corporation continues to evolve and is looking for a Technical Support Engineer (English). Please respond in English. SUMMARY: Our support engineers work within a team of technical specialists focused on resolving our customer technical issues via email, phone and live troubleshooting sessions, guaranteeing smooth experience with Netwrix products. WHAT YOU WILL BE RESPONSIBLE FOR:  Providing technical support and implementation assistance to existing and evaluating customers; Assisting Sales teams with technical issues that come up during the pre-sale phase; Working with the ticket tracking system (open, update and close support tickets); Answering phone calls from customers; arranging remote troubleshooting sessions; Communicating the issues to the next level for further resolution if needed; Assisting your teammates and other colleagues on the topics within your area of expertise; Contributing to the product development based on the customer feedback; Managing your own testing lab.  WHAT WE EXPECT FROM YOU:  English - upper-intermediate or higher level; IT background or strong addiction to IT; Excellent verbal and written communication skills; Customer service-oriented nature, desire to help people; Logical and analytical skills; Patience in problem solving and troubleshooting; Passion in learning new software and technologies, constantly improving your skills through trainings and self-education.  WHAT WOULD BE A PLUS:  Basic knowledge of PowerShell and SQL; Troubleshooting skills (reading logs, building reports, testing) Knowledge of general Windows administration; Experience with Microsoft technologies (Active Directory, Office 365, SQL Servers, SharePoint, etc).  WHAT WE OFFER:  Access to team’s lab resources and a personal virtual testing environment from the start date; Comprehensive onboarding program that includes trainings on Netwrix products and related systems; Employment according to the Labor Code of the Russian Federation; Competitive compensation depending on experience and skills; Extended medical insurance (including dental coverage and travel insurance); Company-paid sports activities (compensation of gym, swimming pool); Challenging projects and a variety of tasks; Upbeat working environment; Opportunities for professional growth and promotion; Free corporate English classes; Office library with professional literature; Office in a modern business center right next to “Staraya Derevnya” subway station (currently work remotely).