Напиши текст вакансии для должности "Technical Support Specialist". Название компании: "Tibbo". Расположение: Москва. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 

Required work experience: 1-3 years Full-time employment, shift schedule, remote work Tibbo is an international company group leading in hardware and software solutions for the Internet of Things, IT infrastructure management, industrial and building automation, remote monitoring and service, physical access control, and data center management. Two main members of the group are Tibbo Technology and Tibbo Systems. We are looking for support specialist L2 What you will be doing every single day:  Technical support Tibbo cloud platform, Tibbo AggreGate IoT platform support (Level 2), and related software in the Service Desk system (Jira); Remote diagnostics of user servers; Analyze user problems and find the best solution; Work closely with the coding team to troubleshoot issues; Revision of technical documentation, creation of step-by-step guides.  Successful candidate should have:  A good level of general knowledge in IT (Windows and Linux OS families, databases, networks); English upper intermediate; Experience in software support/system administration; Knowledge of Windows system administration, creating basic queries in SQL; Ability to learn fast, work under pressure and perform multi-tasking; High level of responsibility and attentiveness to details; Experience working in JIRA Service Desk or similar systems.  It will be a plus if you have:  Building large IT infrastructures and services; Computer-aided production and automated system control; Basics of programming.  We appreciate:  Ability to quickly and efficiently solve tasks; Responsibility, initiative, and keep attention to detail; A flexible and systematic approach to solving complex problems.  We offer:  Challenging tasks; Excellent opportunities for professional and career growth; Friendly professional and passionate team; Competitive benefits (salary is negotiable depending on your previous experience and skills); Shift work schedule, including night shifts; Official employment.  Key skills: Sociability, attentiveness, high speed of information processing, the ability to work in parallel in several situational contexts.