Напиши текст вакансии для должности "Application Support Engineer (Linux/SQL) [remote]". Название компании: "IDT Technologies". Расположение: Москва. График работы: Удаленная работа. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'Linux', 'Администрирование серверов Linux', 'SQL', 'Computer troubleshooting', 'Scripting'

IDT Technology is looking for an experienced Application Support Engineer to join our operations team. Application Support is the first line of defense in supporting a variety of applications and services in our production environment. The Application Support engineer works closely with development and QA teams, Sys Admins, DBAs, Network Engineers as well as product owners and commercial. The responsibility of an application support engineer includes the maintenance of applications built on a diverse technology stack including IIS, .NET / Java applications, and Oracle. The candidate must be focused, hard-working, and self-motivated with the ability to work across teams and organizations. As a part of the Application Support team you will be:  Understanding applications and services supported from both customer and technology perspectives. Analyzing and resolving production issues within specific SLAs. Identifying the severity level of the customer impacting issue &amp; act accordingly. Investigating system logs to resolve production issues and restore services. Providing RCA for production issues to avoid recurrence. Regularly communicating incident/request status to teams/customers impacted. Deploying, monitoring &amp; troubleshooting new software versions in production. Closely working with our development and QA team to address software bugs. Building relationships with business users and technology groups. Identifying trends in reported issues, reporting them and suggesting possible solutions. Required to write/design procedures to eliminate manual processes in the team. Investigating and fixing data in various databases across a multitude of products and applications. Part of a 24x7 on-call rotation to provide continuous support.  Required skill sets:  At least 3-5 years of experience with application support or software development in a medium-sized company. Experience supporting distributed applications on Windows and Linux. Experience with IIS Web Server, Tomcat/JBoss and SQL, AWS cloud. Working knowledge of Networks, Firewalls, File Shares, Windows and Linux OS. Ability to communicate technical issues to non-technical business to colleagues. Strong sense of customer focus and proven problem-solving skills. Ability to work independently as well as guide a team for overall improvement. Excellent problem solving / troubleshooting skills (Linux/Windows). Experience with PL\SQL. Reading/interpreting/executing statements is a minimum requirement. Understanding databases (Oracle/MySQL/Mongo). Clear communication with good English (both oral and written) – B2+ minimum. Motivation to learn, ambition to succeed and willingness to work as a professional.  Additional skills sets preferred:  Familiarity with AWS services. Shell / Perl / Python / Javascript / Node.js skills. Experience with a product development and/or service provider environment. Ability to write complex queries (PL\SQL). Experience with Agile and Scrum\Kanban processes and methods.  Work schedule:  Working week is Monday through Friday. Work hours must be flexible depending on projects/needs of the team. No scheduled work on weekends /holidays. However, on-call support is required Monday through Sunday, as well as during holidays (Note: the majority of on-call takes place during the non-sleeping hours in the given timezone).  We offer you:  Remote work opportunity! An exciting and challenging job with talented people around. Competitive salary and growth opportunities. Really good hardware. 26 vacation days &amp; 5 fully covered sick days without sick leave required per year. Compensation for professional training, seminars, and conferences. Sports activities reimbursement. Medical insurance. First-class English lessons.  Few words about us:IDT Corporation is an American telecommunications company founded in 1990 and headquartered in New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ 1500 people across 20 countries and have revenues in excess of $1.5 billion.