Напиши текст вакансии для должности "Software Support Engineer". Название компании: "SafeUEM". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Customer Service', 'MS PowerPoint', 'Customer Support', 'Windows Server', 'English'

Responsibilities: The responsibility of this position includes the following but since we are a startup and we want to grow with our employees, we provide opportunities for you to tkae initiatives to solve customer&#39;s problem. 1. Listen to the customer to collect needs and reqeusts. 2. Identify the root cause or problem for the customer. 3. Guide the customer to familiarize SafeUEM&#39;s services. 4. Support the customer to solve issues such a configuring operating systems, using remote desktop connections, end user onboarding, etc. 5. Provide cusomer feedback and your idea to improve our services to Sales, Marketing, Product and R&amp;D teams. 6. Work with other teams to create a smooth customer onboard experience. 7. Take other requests from customers and solve them with necessary help. This role usually communicates with the customer via phone call, zoom meeting, email or online chat and often works from home but the onsite support is needed based on the customer and its project. Requirements: 1. 2-3 years of technical support experience. 2. Computer Science related major (BS is required but MS is preferred) and background. 3. Native level Russian and professional level of English 4. Growth mindset person 5. A person who can deliver results