Напиши текст вакансии для должности "Helpdesk specialist". Название компании: "TransPerfect". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Mac Os', 'Английский язык', 'Customer Support', 'Windows 7', 'Windows Os', 'Helpdesk', 'Computer troubleshooting', 'Hardware', 'Tech support', 'Information Technology', 'DHCP', 'Настройка DNS', 'Symantec Antivirus', 'Computer diagnosis'

We are currently seeking an energetic individual to work full-time in our Saint Petersburg office as a Help desk / IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. When applying please submit your CV in English. Responsibilities:  Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and user requests Perform on-site analyze, diagnosis and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair Adhere to procedures for logging, reporting and monitoring help desk requests Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building  Required skills:  Must be fluent in English (both written and spoken) The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people Highly self-motivated and with reasoning skills Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and Windows XP) Knowledge of Mac OS X is desirable Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc. Knowledge of Antivirus and Spyware removal techniques Ability to quickly diagnose and fix problems Ability to articulate and maintain attention to technical details Ability to open a computer and replace defective components Desire to learn new skills Ability to follow through and document issues as well as resolutions Be able to work in a team-oriented, collaborative environment Familiar with Microsoft Active Directory a plus  By applying, I confirm I have read and accept TransPerfect&#39;s Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting