Напиши текст вакансии для должности "Technical Support Engineer (Level 1, English native)". Название компании: "B2Broker". Расположение: Санкт-Петербург. График работы: Сменный график. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык'

International company B2Broker (Business to Broker) is a fintech developer and liquidity provider for brokerage companies, banks and investment funds. We are not engaged in brokerage activities, but offer ready-made solutions for other companies all over the world.The company is a leader in its field of activity, we constantly grow and expand each year since 2014. B2Broker has offices in Moscow, St. Petersburg, Limassol, Hong Kong, Minsk, London, Dubai, Kiev. Responsibilities:   Responding to tickets via helpdesk (no phone calls, no chats) according to the SLA;   Processing of incoming client requests in English language and gathering maximum possible information to resolve an issue maintaining a minimal response time;   Work independently on a problem with the use of existing knowledge base (Confluence) and access to needed systems;   Determine when a problem is beyond current level of competence and needs to be escalated to the next level for further resolution.   Cooperate with other levels of support and departments of the Company using Slack, Jira, Skype.   Requirements:   Previous experience in technical support;   English is your native language;   Ability to learn, self-learning (work is related to financial markets and uses various highly specialized software solutions);   Flexible working shift, the technical support service is provided 24/7 (including weekends and night shifts);   Interest in FinTech will be your advantage.   Skills:   Analytical, time management and troubleshooting skills;   Excellent interpersonal skills, including the ability to empathize and deal calmly and professionally with customers to resolve their issues;   Willingness to develop and improve your own skills;   Self-directed learning skills (work is related to financial markets and a variety of highly specialized software solutions are used; it constantly requires expanding the range of your knowledge and skills).   We Offer:    Reliability: Official employment, guaranteed bonuses (13th salary for those who have worked а year +);   Development: resources to implement bold ideas, the opportunity to participate in industry conferences, unlimited professional growth and work in a growing international company;   Active corporate life: New Year bonuses for the employees who passed the probation period, birthdays celebration, corporate parties in the best restaurants of the city;   Comfort: Work in a cozy office near the Gorkovskaya metro station.