Напиши текст вакансии для должности "Technical Support Engineer". Название компании: "Дженстек". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Linux', 'Java', 'Customer Service', 'Kubernetes'

We are looking for a Technical Support and Implementation Engineer to conduct set-ups for our new and the existing clients and provide help with our product exploitation questions, as well as office infrastructure support. We are expecting from the specialist to actively communicate with the colleagues and customers in English and undertake troubleshooting measures when it is necessary. Main responsibilities    Solving complex incidents and service requests requiring detailed systems and applications knowledge, that have been escalated from the Tier-1. In cases where it is necessary to investigate the causes of product deviations in the customer’s environment (by connecting to the customer’s infrastructure, collecting logs, monitoring metrics, etc).   Training Tier I support technicians.   Training users on proper use of hardware and software.   Deploying new installations and delivering updates to current customers.   Technical consultation customers on the deployment and customisation of the solution.   Maintaining system capabilities by monitoring customers&#39; solutions.   Making typical/standard demonstration deployments.   About you   It is comfortable for you to work in a team and communicate with different people.   Ability to analyze and solve complex technical problems.   You know Linux as a good system administrator.   Good knowledge of network protocols and troubleshooting at various OSI levels.   The ability and desire to learn new things.   It is nice if you have   Familiar with container orchestration systems like Kubernetes, Docker Swarm etc.   Experience working with MySQL, Solr, ClickHouse databases or others.   Experience working with configuration management systems like Puppet, Ansible etc.   Experience with CI/CD systems and VCS.   Understanding the basic approaches to the delivery and deployment of Java applications.Genestack offers  Working on our own product; International team of professionals; Onboarding and domain introduction for newcomers; Remote or office working opportunities; Comfortable and quiet office in city center, coffee pointwith fruits and healthy snacks, gym and table tennis,shower, car and bicycle parking; Competitive salary; Medical insurance, paid sick leaves; English classes co-sponsored by the company; Flexible work schedule.  Genestack is expanding internationally,creating opportunities for individual career growth.Now is a great time to get involved. Genestack is an equal opportunity employer.All qualified applicants will be considered without regard torace, colour, national origin, gender identity or expression,age, marital status, physical or mental disability, religion, sex,sexual orientation or any other characteristic protectedby applicable laws and regulations.If you need assistance and/or a reasonable accommodationdue to a disability during the application or the recruiting process,please send a request along with your application.