Напиши текст вакансии для должности "Call center IT support lead". Название компании: "Kelly Services". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 

Vacancy of the company: KellyMuntinatuional electronics companyResponsibilities: Administration, development and support of the geographically distributed Avaya contact center, Troubleshooting, hardware and SOFTWARE errors, interaction with providers Integration of the Contact center with the company&#39;s business systems Participation in development projects Maintenance of technical documentation Review performance and find issues daily, weekly, monthly Report the issue to dedicated line with clear root cause and efficient action plan Requirements: Experience as call center IT and system field Knowledge of L2 and L3 network Knowledge and practical experience in administration (CM at least version 6, SBCE, SMGR, CMS, AES, AEP, ACR, G450, G650, One-X Agent, IX Workplace) and Nice (Perform, IEX WFM) Experience in working with geographically distributed Contact centers, understanding the principles of ESS, High Availability systems, and IGAR is desirable. Ability to integrate Contact center systems with the company&#39;s business systems: CMS database with external database, web services with CM using AES SMS service. Knowledge and experience with the ACR and SMGR API as a plus. Experience with ISDN, VoIP, and SIP Protocol at the level of reading and understanding dumps. Intermediate English Education: высшееWorking conditions: International company Medical insuarance Mobile phone Lunch compemsation