Напиши текст вакансии для должности "Customer Support / QA member". Название компании: "Planner5D". Расположение: Москва. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Customer Support', 'Customer orientation'

Started as an app to create floor plans and interior designs, Planner 5D is now a unified destination for home improvement and design for over 70+ million users across the globe. Do you remember the last time you were doing a renovation at home? Dealing with different designers and architects, figuring out where to place your furniture and how many outlets do you need. Our mission is to make the entire design process as streamlined and pleasant as possible. Planner 5D makes it possible for every person out there to design their own dream home — and this is only the beginning of our path. Planner 5D is available on all platforms, including Web, iOS, Android, Windows and MacOS with full synchronization between them. The company is well funded by international VCs. Planner 5D is more than an app or a platform for home design. Planner 5D is a team. A team of perspective talents, sharing the same passion and values an opportunity to work together. A team of young enthusiasts, working from different countries and time zones to achieve a common goal. A team of highly-motivated professionals, seeking to make visual home design tools accessible to anyone. We strive to develop and enter new market verticals. That’s why we are constantly searching for new talents and ready to expand our team. We are looking for Quality Assurance specialist for our Customer Support team Tasks: Perform weekly quality control of the support team (chat and AI) according to the tone of voice and SLAs provided. That specialist will need to proofread chats and review plans for errors or other points for growth and improvement. In addition to these two projects, our brand awareness project will also be handed over for processing, where the task will be to proofread and check completed agent assignments. The assignments are posts or comments on various social networks. In addition to conducting proofreading of agents&#39; work in the three areas described above and documenting issues found during the audit, there will also be the task of monitoring key digital metrics for CS teams. Candidate Requirements:   At least 2 years of customer support experience;   Quality Assurance experience in the support team is a big plus;   A keen sense of tact and a clear understanding of exactly how great service should be delivered;   Willingness to work with text and visual information daily based;   Willingness to improve the work of everyone around you;   English at least B2-C1;   Russian as native.