Напиши текст вакансии для должности "Technical Support Engineer / Специалист по технической поддержке со знанием английского языка". Название компании: "Brokeree Solutions". Расположение: Санкт-Петербург. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Customer Service', 'MySQL', 'Multitasking', 'Windows Server', 'Computer troubleshooting'

The Support Engineer delivers information about our solutions to customers and provides them with technical support. The work also covers answering technical questions about current functionality and the product execution throughout the lifecycle, including gathering and prioritizing solution requirements and supporting at defining the product vision.   Duties:  Be an expert in the company products; Provide technical support to customers, prospects, and third-party vendors introduced by the Business Development team; Provide technical presentations for clients or assisting Sales department with presenting features of the products for a client in calls; Accurately record time spent and actions taken to resolve customer’s issues; Keep informed of new developments of the company; Provide remote support of related software components; Leverage all approved internal resources to continuously deliver up-to-date service; Remain knowledgeable of customer and partner relationships; Maintain awareness of the MetaTrader 4 and MetaTrader 5 platforms; Comply with applicable confidentiality, license, and support agreements; Responsible for leading assigned tickets; Communicate with customers to set expectations throughout the escalation process; Ensure department procedures and initiatives are followed at all times.    Requirements:  Intermediate Knowledge of Windows OS and Windows Command-Line; Basic MySQL knowledge; Spoken and written English skills – upper-intermediate or better; Good communication and team work skills.    Conditions:  International Russian-speaking team; Work with English-speaking clients; The probationary period 3 months (education is included); Paid annual leave is 28 days; Sports, English courses, medical expenses and professional courses compensations are available; Full time remote job.    The education period is included in probationary, it takes 1 month and is paid by the Employer.   We are looking for candidates with the following working schedules:  Mon - Fri 00.00 - 09.00 UTC+3 (including 1-hour break) Mon - Fri 03.00 - 12.00 UTC+3 (including 1-hour break)