Напиши текст вакансии для должности "Support Engineer". Название компании: "Schaffhausen Institute of Technology". Расположение: Москва. График работы: Удаленная работа. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'Английский язык', 'Customer Service', 'Time management', 'Zendesk', 'Customer Support'

WE ARE LOOKING FOR A TALENTED AND MOTIVATED SUPPORT ENGINEER of level 2+ or 3. You are going to be a part of a brand new support team. You will have the opportunity to build all processes from scratch (to be a Support Pioneer :)) You desire to help our clients solve their complex and interesting tasks. You love to investigate system logs, find quick solutions and interact with a professional team. You will learn how to use our product and help to find and solve the most interesting problems. Additionally, you work closely with other service departments to deliver a seamless experience for our contact centre. DUTIES &amp; RESPONSIBILITIES:  Learn and try out our software applications to understand our product and our clients&#39; needs Use your excellent communication skills to effectively interact with our clients, partners and within the team Identify and document requests to improve existing functionality Promptly and timely response to requests from partners and customers (Zendesk tickets + calls, meetings in Zoom)  QUALIFICATIONS &amp; EXPERIENCE:  English at least B1/B2 level Experience of direct interaction with clients Customer-oriented approach to work and empathy Experience in detecting and investigating failures in complex software systems Has a solid experience with SQL, Bash, Google Cloud Platform or any other cloud solution Familiar with Docker, Kubernetes Experience with Rest API Time management – strict compliance with SLA, prompt response  WHAT WE OFFER:  Competitive salary 100% remote work, flexible schedule Co-working fees are reimbursed by the company International company, English is the primary communication language Health insurance including kids under 14 Subsidy of home office expenses or lunch