Напиши текст вакансии для должности "IT Support Team Lead". Название компании: "IPONWEB Ltd (UK)". Расположение: Москва. График работы: Полный день. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'Английский язык', 'Analytical skills'

For more than 15 years, IPONWEB has been creating innovative projects that allow expanding opportunities in the field of media trading. We are world leaders among companies that create AdTech technologies and infrastructure. Key Responsibilities:   Organise and control work of Internal IT Service Desk team;   Control and coordinate branch office IT-outsourcing companies in Berlin, London, NY;   Ensure Internal IT Service Desk staff are user oriented and user friendly;   Define, set and achieve SLA/OLA targets for services Service Desk team is responsible;   Support workflows of IT Service Desk routine procedures, formalize them as policies, review/implement revised procedures to reduce risk of repeating incidents;   Write exhaustive and clear user manuals, perform their regular review, ensure that such documentation is of high quality, accurately represents all relevant information and is up to date;   Solve conflict situations, prevent potential conflicts and misunderstanding between users and Service Desk team:   Take part in internal “University”, record how to videos with general information and assist other IT teams with their specific parts of the “University” materials;   Track high-priority tasks and priorities them, escalating where appropriate;   Assist IT Service Desk team to solve issues and requests;   Oversee the career development of the team, carrying out regular staff reviews and coordinating personal development plans.   Role Requirements:   Upper intermediate level of written and spoken English;   Previous experience in managing a support team;   Significant experience of working to and managing/monitoring SLA&#39;s;   Excellent stakeholder management skills and be user facing;   Strong understanding of ITSM and ITIL principles;   Splendid soft skills;   International companies work experience.   We offer you:   Career opportunity within High Tech international company - one of the leaders in the Programmatic Marketing industry;   Open and approachable management team with strong engineering DNA (80% of Moscow office - engineers, managers and executives with technical background);   Internal pathways for career development and professional growth, supported by Performance Management System;   Competitive compensation package;   Corporate Health Insurance Program or Voluntary Insurance Program (VMI);   Internal and external learning courses both for professional and soft skills development;   English Corporate Programs;   Relocation Program for you and your family from any region of Russia to Moscow office;   Full flexibility outside our core working hours 12:00-18:00;   Referral Bonus Program;   Recognition of employee milestones.   IPONWEB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, race, religion, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, IPONWEB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.