Напиши текст вакансии для должности "IT Operations Analyst / Sr IT Operations Analyst". Название компании: "Эколаб". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'VPN', 'ServiceNow'

Responsibilities:  IT processes related to end-users support (PC Client, Network, Server etc.). Troubleshooting and resolution of on-site and off-site end-users incidents in Russia and Kazakhstan. Manage incidents through tickets via ServiceNow. Support, participate and deliver assigned Global IT Infrastructure and Operations initiatives coming to Russia &amp; CIS. Resolution of end user&#39;s incidents and service requests in accordance with SLA metrics. Fixing of issues with computers: hardware and software - at user&#39;s desk &amp; remotely over the MS Teams/ Bomgar. Provide computers to new hires; replace computers as part of PC Refresh program. Liaise with local telecom service providers, partners, and vendors for IT-related user support as well as periphery support providers. Coordinating IT incidents resolution with other IT functions included but not limited to GIO, GNS and application teams. Developing and update technical documentation related to IT Client services processes.  Requirements:  At least 3 years of IT experience including 1 year in a technical customer support role. Solid technical skill in order to troubleshoot issues remotely with end-users and excellent knowledge of the Microsoft products suite (Windows 10, Windows Server 2016, Active Directory, Office 365, Power BI including English versions); Experience working with such applications as ТЕЗИС, SCCM, Zscaler, VPN Pulse Secure, 3D Trasar, CWO, EMS. Good command of English, spoken and written. Basic network knowledge. Attention to details, work in the team; customer oriented and good communication skills. Willingness to learn modern IT technologies. Available to travel if needed  Working condition:  Official employment in big international company Great social package Hybrid working mode combines on-site / off-site Please, share your salary expectations