Напиши текст вакансии для должности "IT Support Engineer". Название компании: "НТ Прогресс". Расположение: Москва. График работы: Сменный график. Опыт работы: Нет опыта. Ключевые навыки: 'Python', 'Linux', 'Agile Project Management', 'Английский язык'

Who we are We are a member of the MOEX companies group, and have been a Skolkovo resident since 2020. Our product is the NTPro platform for brokers and institutional clients to trade on financial markets. The NTPro platform has been in production since 2016 and is currently used by leading Russian banks and international financial companies. Our main priority now is to evolve the platform for European markets. The NTPro platform is a distributed environment with modules running on the servers in Moscow and London. The current workload exceeds 50,000 quotes per second and millions of orders daily. We use our own framework to optimize high-frequency processes. Our company has about 60 employees, 10 of them are the support team. More information about the job is available on our website: https://ntprogress.ru/career/ Job description Provide exceptional support by demonstrating your problem-solving skills and excellent customer service. You will become the face of our company for our clients, and you will have a noticeable impact on our day-to-day operations. At this role you will work closely with development teams, dealing and risk management desks as well as provide support to our institutional clients. Responsibilities include  Manage customer requests (by phone or email) in Russian and English Provide platform monitoring, maintenance and troubleshooting Monitoring and reporting incidents, escalating requests to higher levels of support Ability to manage competing priorities and handle or eliminate high pressure situations Provide manual product testing and QA Maintain and translate user manuals and technical guides Follow and improve support procedures  Key competencies &amp; qualifications Required  Advanced Windows user experience Russian (Fluent), English (Intermediate or higher) Competent speaking and writing skills Passion for technology and finance  Preferred  Bachelor’s degree or equivalent in Computer Engineering, Engineering, Math, Finance or related fields 1+ year of experience in software QA and/or technical customer service Strong understanding of different types of operating systems and networking concepts Linux user experience Experience of coding in Bash and (or) Python PostgreSQL skills including understanding of simple queries, join types, and stored procedures Understanding software development processes (Agile, Scrum)  Working shifts  Regular work on night shifts Shift schedule 8 hours / 5 days Workday starts depending on the shift — 7:00, 9:00, 14:00 or 22:45 Moscow time  What we offer  Fun, fast-paced work environment Official employment and salary Private health insurance scheme for qualified employees No dress-code Comfortable office in Omega Plaza (5 min walk from Avtozavodskaya subway station) Coffee, tea, fruits, pizza Foosball Corporate parties