Напиши текст вакансии для должности "Technical Account Manager". Название компании: "IPONWEB Ltd (UK)". Расположение: Москва. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Analytical skills', 'Customer Service', 'Customer Support', 'Fluent English'

IPONWEB is an international company working in the digital advertising industry. We build highly responsive applications that handle large amounts of RTB traffic. We&#39;re looking for a colleague who helps us bring IPONWEB products and services closer to clients, extend IPONWEB technology with business related services and stay aligned with Supply business growth and level of services expected by premium publishers. Key Responsibilities:   Act as 1st line of support for PBG clients;   Work closely with Client Service team acting as technical experts and operational support;   Support client integration process from handshake agreement to going live;   Provide client support 24/7 and handle requests from existing clients according with SLAs;   Carry out routine research and data analysis for media trading optimization and troubleshooting purposes;   Monitor media trading and performance metrics according to procedures and reach proactively in order to improve integration’s performance and client happiness;   Work closely with Analytics team in order to put together robust tools &amp; processes for yield optimization;   Gather client feedback and pass it to CS and Product teams;   Contribute to operational documentation;   Participate in the client-facing features lifecycle from requirements collection to new features adoption to clients;   Escalate systematic operational &amp; product issues in order to decrease churn and improve overall customer happiness.   Required Qualifications:   Fluency in English, both written and spoken;   Attention to detail and good problem-solving skills;   Outstanding analytical abilities;   Basic coding experience, preferably JavaScript and Python;   Working experience with foreign partners or/and clients;   Prior experience in working closely with AdTech companies and good understanding of AdTech ecosystem as an advantage.   We offer you:  Career opportunity within High Tech international company - one of the leaders in the Programmatic Marketing industry; Open and approachable management team with strong engineering DNA (80% of Moscow office - engineers, managers and executives with technical background); Internal pathways for career development and professional growth, supported by Performance Management System; Competitive compensation package; Corporate Health Insurance Program or Voluntary Insurance Program (VMI); Internal and external learning courses both for professional and soft skills development; English Corporate Programs; Relocation Program for you and your family from any region of Russia to Moscow office; Full flexibility outside our core working hours 12:00-18:00; Referral Bonus Program; Recognition of employee milestones.  IPONWEB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, race, religion, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, IPONWEB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.