Напиши текст вакансии для должности "Technical Support Engineer". Название компании: "Apphud". Расположение: Москва. График работы: Полный день. Опыт работы: От 3 до 6 лет. Ключевые навыки: 'Atlassian Jira', 'Android', 'Atlassian Confluence', 'Teamleading', 'iOS'

Apphud Every day, we help hundreds of companies around the globe build and grow their mobile apps. Apphud is a comprehensive in-app purchase infrastructure for iOS and Android apps. We help leading mobile developers, marketers, and product managers quickly integrate in-app purchases, provide them with precise real-time analytical data and give a powerful pricing A/B testing platform. Currently, almost 1,000 apps on the App Store and Google play rely on Apphud Infrastructure. We have a fully remote team with no office, tight schedule and no bureaucracy. If you are not afraid of difficulties, want to make a cool product in a cool team — join us today! Apphud.com Job description We’re looking for a Technical Support Engineer to join Apphud to be part of a global SaaS product that provides a smarter way to build and grow mobile apps with in-app subscriptions. We don’t expect you to code, but we do expect you to dig deep into the product What You Will Do: Provide first-level technical support and preliminary investigation to customer issues and service requests Understand and analyze customers&#39; problems, find appropriate and acceptable solutions Manage and track customers issues Develop and review content for the company&#39;s knowledge base Respond to customers&#39; requests (in a quick, proactive, and efficient manner) Investigate issue and provide comprehensive details for its quick resolution Work closely with other departments and teams to meet and exceed customers&#39; expectations Thoroughly document all issues, develop and review content for a knowledge base Help grow and implement web-based support initiatives, including knowledge bases, technical and modeling techniques, and documentation Lead the problem until it&#39;s solved Requirements 3-4 years of experience in IT, Web, mobile, or SaaS solutions support Customer-focused and team-oriented Must have a passion for troubleshooting client problems and satisfying customer needs, strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic Excellent interpersonal soft skills Excellent team workability Service-oriented with a desire to help people Push the matter through Detail-oriented, reliable, stress-resistant Responsible, initiative, multitasking, self-organized, eager to learn Able to plan your own time Experience with Jira, Confluence Will Be a Plus: Background in QA Conditions: We are a small team where each team member takes part in the growth of the product and solving business problems. High competitive pay - we work together and grow together! We have a distributed team, we work remotely. We use Slack + Zoom + Jira + Confluence.