Напиши текст вакансии для должности "Customer Success Manager". Название компании: "Brokeree Solutions". Расположение: Санкт-Петербург. График работы: Удаленная работа. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Customer Service', 'Business English', 'Analytical skills', 'MySQL', 'HTML', 'CSS', 'Product Management', 'Business Analysis', 'Negotiation skills'

The Customer success department is a technically-oriented team that maintains respectful and trusted relationships with our clients. As a customer success manager, you will be responsible for evaluating and delivering client requirements, presenting our main solutions and proactively contacting the clients to keep the solutions updated. As a Customer succes manager, you understand the client&#39;s business goals and help the development team to implement these goals into our products. Duties:  Maintaining an expert level of Company products knowledge; Maintaining an expert level of the MetaTrader 4 and MetaTrader 5 platforms; Working with clients to establish goals and assist them in achieving their goals; Listening, understanding and evaluating customer requirements and needs to suggest upgrades or additional features; Close collaboration with Head of R&amp;D in design and development of the new products and product features; Customer feedback and requests gathering on a regular basis, summarizing and providing reports to stakeholders on product performance; Maintaining CRM and other company’s systems; Training customers and colleagues to use products and new features; Maintaining customer relationships and ensuring customer satisfaction; Reporting to Head of Customer Success; Driving increased revenue and profit to achieve the company’s growth.  Requirements:  Tecnical / Analytical mind; Basic technical knowledge (HTML, CSS, MySQL, REST API, Windows service); Spoken and written English skills – upper-intermediate or higher; Good communication and team work skills; Previous experience as a Business Analyst, Product Manager, Technical Support Analyst, Customer Success (Success) Manager will be a plus.  Conditions:  International Russian-speaking team; Work with English-speaking clients; The probationary period 3 months (education is included); Paid annual leave is 28 days; Sports, English courses, medical expenses and professional courses compensations are available; Full time remote job.