Напиши текст вакансии для должности "IT Service Desk Analyst (Специалист службы технической поддержки)". Название компании: "Санкт-Петербургский филиал компании ГАЗПРОМ Германия ГмбХ". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'MS Office', 'VPN', 'Active Directory', 'Citrix', 'Helpdesk', 'Technical Support', 'English', 'German'

Responsibilities:  monitoring, recording and responding to all new incidents and service requests via ticketing system, telephone, face to face and email; providing a first-line fix where appropriate or escalating tasks where this is not possible; gathering further information and approvals as required to allow tickets to be progressed accordingly; dealing with customer escalations and complaints and where required, following up with other support staff to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete; ensuring that relevant process and procedures documentation is comprehensive and up-to-date; contributing towards the identification and implementation of improvement initiative.  Requirements:  upper-Intermediate level of English; upper-Intermediate level of German; advanced IT skills:  • Windows 7, Windows 8, Windows 10;• Office 2010/2013/2016;• VPN and Remote access configurations;• Active Directory 2008/2008 R2/2012 Administration;• application hosting technologies such as Citrix Xenapp server;  knowledge of network concepts, practices and procedures, familiar with network and server configurations; excellent communication skills and telephone manner; ability to work and remain calm in a pressurized environment; ability to work both as a part of the team and individually.  Conditions:  working in the global matrix team of Gazprom Germania Group; voluntary medical insurance; life insurance; compensation of fitness; professional and career growth.