Напиши текст вакансии для должности "Veeam Backup for Microsoft Office 365 Engineer". Название компании: "Veeam Software". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 3 до 6 лет. Ключевые навыки: 

Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments. Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages. Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT. Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers We are now looking for Veeam Backup for Microsoft Office 365 Engineer YOUR TASKS WILL INCLUDE:   Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing   Acting as a technical focal point in relationships to fellow IT Professionals.   Researching and troubleshoot customer problems and inquiries.   Updating and work assigned cases in a timely manner.     Contributing to documentation to build Veeam’s knowledge base.  Documenting of all customer interactions accurately and within SLA in our CRM tool.  Contributing to documentation to build Veeam’s knowledge base.   Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.   WHAT WE EXPECT FROM YOU:   Fluent English (reading/writing/speaking)   Previous troubleshooting/administration experience is required   Familiarity with at least some of the following areas:  Microsoft Office 365, Azure, AWS, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) &amp; 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration).  Ability to quickly learn, understand and explain technical information   Ability and desire to take ownership of client issues through resolution   Excellent time management skills   Ability to work in a fast-paced environment   WE OFFER: Terms and conditions  Everything’s official and in accordance with the Labor Code, no “but”s, “if”s, and conditions under *. A decent salary, which is regularly reviewed, as well as the position, according to work results. Remote work and flexible start times are possible, as negotiated with the manager. Paid lunches.  Health and sports  Healthcare coverage including dental care for employees and their children from the first day of work, access to an office doctor. 100% sickness compensation up to 3 weeks per year. Participation in Veeam sports and cyber-sports teams, reimbursement of fitness membership.  Development and fun  Paid attendance at professional conferences and trainings worldwide. Access to an extensive online library and O&#39;Reilly platform, regular English language courses. 2 e-learning platforms where you can find courses and training for hard and soft skills development. Company parties and celebrations. A comfortable and cozy office with all the necessary facilities: equipped kitchens, relaxation areas, bicycle parking, comfortable workspaces, an office massage chair.  Relocation package for relocation to St Petersburg is provided (tickets, support payment, etc.)