Напиши текст вакансии для должности "Technical Support Engineer (emerging products) with English". Название компании: "Netwrix Corporation". Расположение: Санкт-Петербург. График работы: Полный день. Опыт работы: От 1 года до 3 лет. Ключевые навыки: 'Английский язык', 'Active Directory', 'Information Security', 'MS SQL Server', 'PowerShell', 'Helpdesk', 'SQL', 'TCP/IP', 'Customer Support', 'IIS', 'Французский язык'

WHO WE ARE: We are a rapidly growing technology company of dedicated professionals striving to make a difference in the world of data security. Our platform, Netwrix Auditor, empowers organizations to minimize the risk of data breaches and ensure regulatory compliance by proactively reducing the exposure of sensitive data and promptly detecting policy violations and suspicious user behavior. This out-of-the-box solution for Windows is used by thousands of mid-sized and enterprise customers all over the globe. The Company is headquartered in Irvine, California, and has offices in the U.S. (Ohio), Russia (St. Petersburg), the Czech Republic, and the UK, with a regional presence in Benelux, France, Germany, Italy, and India. The Russian branch of Netwrix Corporation continues to evolve and is looking for a Technical Support Engineer (emerging products with English language). Please respond in English. SUMMARY: Our support engineers work within a team of technical specialists focused on resolving our customer technical issues via email, phone and live troubleshooting sessions, guaranteeing smooth experience with Netwrix products. WHAT YOU WILL BE RESPONSIBLE FOR:  Providing technical support and implementation assistance to existing and evaluating customers; Assisting Sales teams with technical issues that come up during the pre-sale phase; Working with the ticket tracking system (open, update and close support tickets); Answering phone calls from customers; arranging remote troubleshooting sessions; Communicating the issues to the next level for further resolution if needed; Assisting your teammates and other colleagues on the topics within your area of expertise; Contributing to the product development based on the customer feedback; Managing your own testing lab.  WHAT WE EXPECT FROM YOU:  IT background or strong addiction to IT; English – Upper-Intermediate or higher level; Excellent verbal and written communication skills; Customer service-oriented nature, desire to help people; Logical and analytical skills; Patience in problem solving and troubleshooting; Passion in learning new software and technologies, constantly improving your skills through trainings and self-education.  WHAT WOULD BE A PLUS:  Basic knowledge of PowerShell and SQL; Troubleshooting skills (reading logs, building reports, testing) Knowledge of general Windows administration; Experience with Active Directory, SharePoint, IIS, networking.  WHAT WE OFFER:   Access to team’s lab resources and a personal virtual testing environment from the start date; Comprehensive onboarding program that includes trainings on Netwrix products and related systems; Employment according to the Labor Code of the Russian Federation; Competitive compensation depending on experience and skills; Extended medical insurance (including dental coverage and travel insurance); Company-paid sports activities (compensation of gym, swimming pool); Challenging projects and a variety of tasks; Upbeat working environment; Opportunities for professional growth and promotion; Free corporate English classes; Office library with professional literature; Office in a modern business center right next to “Staraya Derevnya” subway station (currently work remotely).