English: Adding burden to the riding public, Tulfo told Carullo, are instances wherein motorists are unable to enter tollway barriers due to zero balance despite loading up their account with enough amount. To pass through, they will be forced to reload their RFIDs for the second time, but would have to wait two days or more for operators to refund the balance that did not reflect in their account.
Filipino: Napansin din ni Tulfo na dagdag pasakit sa mga motorista ang mga insidente kung saan hindi sila nakakapasok agad sa expressway dahil sa zero balance kahit na kakaload lang nila ng sapat na halaga sa kanilang mga toll payment accounts. Dahil dito, napipilitan silang mag-reload ng RFID sa ikalawang pagkakataon at paghihintayin pa kadalasan ng dalawang araw o higit pa para marefund ng toll operators ang halaga na hindi nagreflect sa kanilang accounts.