English: The Anti-Red Tape Authority (ARTA) in 2020 disclosed that the BIR topped the list of "most complained agencies." The April 2022 report of the Revenue Integrity Protection Service (RIPS) of the finance department showed that 55% of the 468 employees investigated from the period July 2016 to February 2022 were from the Bureau of Customs (BOC) while 38% were from the BIR. The erring employees were either dismissed from service, found guilty in criminal cases, suspended, or ordered to pay fines.
Filipino: Ibinunyag ng Anti-Red Tape Authority (ARTA) noong 2020 na ang BIR ang nangunguna sa listahan ng mga "most complained agencies." Sa ulat naman noong Abril 2022 ng Revenue Integrity Protection Service (RIPS) ng finance department, kalahati ng halos limang daang mga empleyadong inimbestigahan nila mula Hulyo 2016 hanggang Pebrero 2022 ay mula sa Bureau of Customs (BOC) habang 38% ay mula sa BIR. Ang mga sangkot na empleyado ay tinanggal sa serbisyo, napatunayang nagkasala sa mga kasong kriminal, sinuspinde, at pinagmulta.