January 22, 2020 For complete product documentation see: MobileIron PIV-D Entrust App Product Documentation Home Page
Copyright © 2018 - 2020 MobileIron, Inc. All Rights Reserved.
Any reproduction or redistribution of part or all of these materials is strictly prohibited. Information in this publication is subject to change without notice. MobileIron, Inc. does not warrant the use of this publication. For some phone images, a third-party database and image library, Copyright © 2007-2009 Aeleeta's Art and Design Studio, is used. This database and image library cannot be distributed separate from the MobileIron product. "MobileIron," the MobileIron logos and other trade names, trademarks or service marks of MobileIron, Inc. appearing in this documentation are the property of MobileIron, Inc. This documentation contains additional trade names, trademarks and service marks of others, which are the property of their respective owners. We do not intend our use or display of other companies' trade names, trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, these other companies.
Contents

The PIV-D Entrust app is part of the MobileIron solution for providing derived credentials from Entrust to Android devices that are registered to either MobileIron Core or MobileIron Cloud. These credentials are derived from the credentials on a device user's smart card. AppConnect apps, including Web@Work, Docs@Work, and Email+ can use the identity certificates in the derived credential for the same purposes that they use any identity certificate. For information about using the PIV-D Entrust app, see the MobileIron Core Derived Credentials Guide or the MobileIron Cloud Derived Credentials Guide.
New features summary
For a summary of features introduced in previous releases, see MobileIron PIV-D Entrust App for Android Product Documentation. This release provides the following new features and enhancements: • Support for Android 10: The PIV-D Entrust app is wrapped with AppConnect 8.7 wrapper. • MobileIron has rebranded its product portfolio: As a result, you should see the new MobileIron logo and related product icons when you upgrade. Some product guides might still display the older logo or icons as MobileIron manages the change across the documentation set, but the functionality is unchanged. 。 Support for 64-bit native libraries: The PIV-D entrust app is wrapped with Generation 2 wrapper, which supports 64-bit native libraries.
Support and compatibility
The information in this section includes the components MobileIron supports with this product. NOTE: The information provided is current at the time of this release. For MobileIron product versions released after this release, see that product version's release notes for the most current support and compatibility information
Support policy
MobileIron defines supported and compatible as follows:

MobileIron end of sale and support policy
For the MobileIron End of Sale and Support Policy, see MobileIron End of Sale and Support Policy.
Supported and compatible product versions
The following table summarizes supported and compatible product versions for this release of the PIV-D Entrust app. This information is current at the time of this release. For MobileIron product versions released after this PIV-D Entrust app release, see that product version's release notes for the most current support and compatibility information.

Resolved issues
For resolved issues provided in previous releases, see MobileIron PIV-D Entrust App for Android Product Documentation. This release does not provide any new resolved issues.
Known issues
For known issues in previous releases, see MobileIron PIV-D Entrust App for Android Product Documentation. This release includes the following new known issue: • ADCE-517: The BT connection status changes from Connected to Paired when the PIV-D app is force stopped (via the device's Settings). Entrust Bluetooth background services are required for BT autoconnection. If the PIV-D app is force stopped, the Entrust Bluetooth service is no longer working, therefore the connection status is changed. If the PIV-D app is closed, in rare cases, Android OS may also force stop the app, which will also lead to BT connection loss. Workaround: Keep the PIV-D app open to maintain the BT connection.
Limitations
For limitations in previous releases, see MobileIron PIV-D Entrust App for Android Product Documentation. This release contains the following new known limitation: • ADCE-515: Due to changes in the Entrust SDK, PIV-D does not auto reconnect if BT is turned off. Workaround: Restore the BT connection manually. • ADCE-501: After upgrading from 1.3 to 1.4, 。 if users forget the PIN of a certificate created in PIVD 1.3, they cannot change or reset the PIN. 。 if the certificate is created in PIV-D 1.3, users will not be able to access the Entrust portal via Bluetooth with the existing credentials. The upgrade issue is fixed for certificates created in PIV-D 1.4. Users are not allowed to clear data in PIV- D 1.4 through the latest version as supported by MobileIron. Workaround: Users must enroll for a replacement derived identity certificate and set up a new PIN. • ADCE-504: If device users enter an incorrect UR Code during Reset PIN, they have to regenerate the Unblock Challenge code to get a new UR Code.
Documentation resources
MobileIron product documentation is available at https://help.mobileiron.com/s/mil-productdocumentation. The MobileIron Cloud Administrator Guide is also available from your instance of MobileIron Cloud by clicking on the Help link in the user interface. MobileIron Support credentials are required to access documentation in the Support Community.