JOB CODE:  GSJ-O-220529-088 Service EngineerサービスエンジニアAPPLY HERE静的材料試験機の分野で160年以上に渡り業界を牽引してきた欧州企業が、サービスエンジニアを募集しております。 The company is a global leader in the field of static materials testing machines. In the area of dynamic testing, they have been successfully providing solutions for fatigue testing systems for decades. They also offer innovative BUP sheet metal testing machines, hardness testing machines and instruments, extrusion plastometers for melt index determination, and products for impact testing. Their machines are used in research and development and quality assurance in more than 20 industries. Our experts have a detailed understanding of the individual requirements of the different industries and meet your specific testing needs with state-of-the-art solutions. The Group employs almost 1,650 employees worldwide--many of them for years or even decades.
The Position:
The Service Engineer will provide the best and timely services to the customers to create a seamless experience and provide passionate customer orientation. The Service Engineer will take care of installation, commission, user training, troubleshooting, repair, calibration and annual maintenance contract services of the products. The Service Engineer will work independently, utilizing training and experience to determine the best course of action to provide the best solutions to satisfy the customers.
Your Role:
1. Installation and commission of the machines and instruments 2. Creation of test setup & results as per customer's testing requirements 3. Train users on proper and safe handling of machine & software 4. Complete the Final Acceptance and Test protocol with user after installation and commission and, timely submission to the Service Manager and Administrator for warranty execution and invoicing to customers 5. Servicing of the machines and instruments at customer sites 6. Performing regular maintenance visits for Annual Maintenance Contract (AMC) orders 7. Timely submission of service reports and checklists to the Service Manager and Administrator for invoicing to customers 8. Warranty / breakdown support of installed machines and instruments 9. Analysing faults / failures with mechanical, hydraulic, pneumatic and electrical components 10.  Determine nature and scope of fault / damage and advise customer with the proper follow-up procedures for procuring spare parts or arranging warranty replacement parts in accordance with commercial considerations 11. Provide demonstration at customer sites to existing and new customers 12. Advise customers regularly for spares & consumables of the machines and instruments for smooth operations 13. Discuss and advise the customer on new 14.  Follow up with Sales Engineers for timely submission of spares, consumables and accessory proposals to the customer. 15. Planning of customer visits in consultation with Sales Engineers 16.  Utilize the CRM system to actively manage all service jobs 17. Continuously develop and maintain knowledge and expertise of the Product Portfolio and Applications to enhance confidence and service effectiveness. 18.  Coordinate with technical team in Germany, if needed, to provide solutions for customers 19.  Performing calibration as per calibration job orders from customers
Education:
Diploma or Bachelor Degree in Engineering (Mechanical / Automation / Instrumentation / Any Engineering)
Experience:
1. Minimum 2 years of experience in servicing of materials testing machines and instruments 2. Working experience in measurement and analytical instruments or materials testing would be advantageous
Requirements:
1. Basic knowledge of materials testing and properties. 2. Basic knowledge of hydraulics and pneumatics. Experience in customer support activity of materials testing machines 3. 4. Proficiency with PC software 5. Good communication skills Good knowledge of MS Office programs 6. 7. Ability to work independently Goal-oriented and has a flexible approach to work 8. 9. Ability to work under pressure 10.  Willing to travel to attend to customer complaints 11. Willing to undergo continuous re-training 12.  Proficiency in English and Japanese 13. Proficiency in German language would be advantageous 14.  70% travel requirement 15.  Valid driving license APPLY HERE JOB CODE: GSJ-O-220529-088 Employement type: Full-time Position: Service-Engineer Location: Shin-Yokohama Remuneration: JPY 6 - 9 m G&S JAPAN KK The Plaza F Bldg, 801 5-35-15 Narita-Higashi Suginami-ku, Tokyo 166-0015 Japan T: +81 (0)3 6323 6975 E: info@gs-japan.jp