PROGRESS DRIVESMANUFACTURING
PRODUCTIVITY
IMPROVEMENTS AT
PARKER

ClientChallenge

Industry

A lot has changed in the Tube Fittings Manufacturing Division of Parker
Hannifin, one of more than 100 divisions in seven groups worldwide of this $13
billion Fortune 500 leading manufacturer of motion and control technologies
and systems. One thing that hasn’t changed at Parker, as the company iscommonly known, is its legacy mainframe-based computer systems.

Manufacturing

Products
Telerik DevCraft
Progress Services

Summary/Integrations
A series of dashboards built with Telerik“The pace of change in our manufacturing processes is moving at a much
faster rate than ever before,” said Adam Burleson, Division IT Manager for
Parker’s Tube Fittings Division. “At one time, most of our business was driven
by OEMs and we had maybe two or three large jobs a day. Today, we areserving more and more direct customers, taking on an average of 200 to 300
smaller jobs on any given day.”

DevCraft by Progress enables shop
floor personnel at the Tube Fittings
Division of Parker Hannifin to make realtime adjustments to drive productivity
enhancements.

1Legacy mainframe systems drive the backend of Parker’s business and as
Burleson said, “They are the same limited, paper-driven systems they havealways been.” A Manufacturing Execution System (MES) drives the front-end,
tracking orders through production to completion. But the change in the businessparadigm from serving mostly OEMs to direct customers has led to changes in
the way the division needs to gather, analyze and disseminate information.

“We needed clearer interfaces and better information,”
Burleson said. “In other words, we needed to get decisionmaking data quickly to those who need it whether they areon the floor, in the back office or out in the field.”

Solution“The combination of Progress technology
and the responsiveness of Progress Services
present us many opportunities to implementbusiness processes to react quickly tochanging complex markets and accelerate
employee performance."
Adam Burleson,Division IT Manager, Parker Hannifin Tube Fittings Division

Just over a year ago, the division upgraded its MES
from Microsoft Access to a new system built with ASP.
NET MVC with a SQL backend. While that upgrade
represented a significant improvement, missing wereuser-friendly dashboards to collect and analyze data.

Results“We developed data abstracts and determined weneeded to build five dashboards,” Burleson said. Those
included a manufacturing dashboard to collect shop floor
data; production control to schedule jobs and measurecapacity; engineering to track prints and drawings;
quality control to track scrap; and operator tracking tomonitor production and scrap rates.

With internal development teams facing extraordinary
backlogs, Burleson chose to outsource development of
the dashboards. He looked no further than Progress
Services. “I quoted the project to our in-house corporate
teams and Progress,” Burleson said. “Progress came backwith a very competitive quote with a fair number of hours
and they could begin immediately.”In his search for a .NET development tool, Burleson
reached out to colleagues in other Parker divisions andcame across Telerik® DevCraft™ by Progress.

The development process was fast. “We developed
the abstracts, then sent the databases to Progress,” heexplained. “We had weekly calls, great communications
and received the source code about a month later andwe’ve been running with it ever since.”“I found a group within the company that had a goodexperience with DevCraft,” he said. “I thoroughly scoured
the web site and documentation and quickly determined
it was the ideal fit for our needs.”“I found a group within the company that
had a good experience with DevCraft.
I thoroughly scoured the web site anddocumentation and quickly determined it
was the ideal fit for our needs.”
Adam Burleson,
Division IT Manager, Parker Hannifin Tube Fittings Division

2Less than a year ago, data was captured manually androlled up to Excel spreadsheets.
“We were always in a reactive role,” Burleson said. “We
had to wait until the next day for data, preventing us fromproactively driving improvement. The Progress dashboards
have created a waterfall affect enabling us to make realtime adjustments to drive productivity improvements.”
Those improvements speak for themselves. The time forsupervisors to gather shop floor data has decreased by 20
minutes per shift at two facilities, totaling a time savingsof two hours daily. In addition, although not directly
attributed to the dashboards, the ability of supervisors
to review important data such as pieces produced andpieces per hour, literally in real-time, has led to dramatic
productivity improvements, nearly doubling in some cases.

“The Progress dashboards have created awaterfall affect enabling us to make realtime adjustments to drive productivity
improvements.”“The robust features of Kendo UI like chart controls
make the information incredibly simple to digest and actupon.” Burleson said. “Today, supervisors, as a matter ofcourse, monitor production as the day progresses, making
real-time adjustments as needed, clearly resulting inproductivity improvements.”
With Version two of the dashboards recently released
with even further enhanced UI, Burleson is looking toadd mobility. “Mobile is our next step,” he said. “Kendo UI
makes mobile easy and having these dashboards on mobile
devices will make our supervisors even more agile when it
comes to taking action on the fly.”

Adam Burleson,Division IT Manager, Parker Hannifin Tube Fittings Divisioncompany-wide app to track skills training, a task now
completed manually.

Given the success of the dashboards, Burleson is now
working with human resources to explore building a“The combination of Progress technology and theresponsiveness of Progress Services present us many
opportunities to implement business processes to react
quickly to changing complex markets and accelerate employee
performance with data to make the right decisions at the righttime to drive process improvements,” Burleson concluded.

Learn More

Visit Website
www.parker.com

For a free DevCraft
Demo

For a free Kendo UI
Demo:Learn more about
Progress Services

About Parker HannifinWith annual sales of $11 billion in fiscal year 2016, Parker Hannifin is the world's leading diversified manufacturer of motion andcontrol technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospacemarkets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid toshareholders for 60 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
For more information, visit the company's website at www.parker.com.

About Progress
Progress (NASDAQ: PRGS) is a global leader in application development, empowering the digital transformation organizations
need to create and sustain engaging user experiences in today’s evolving marketplace. With offerings spanning web, mobileand data for on-premise and cloud environments, Progress powers startups and industry titans worldwide, promoting successone customer at a time. Learn about Progress at www.progress.com or 1-781-280-4000.
Progress, Kendo UI and DevCraft are are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries oraffiliates in the U.S. and/or other countries. Any other trademarks contained herein are the property of their respective owners.
© 2016 Progress Software Corporation and/or its subsidiaries or affiliates. All rights reserved.
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