KVM - DVI, Audio,
USB 2.0, Cat5
ExtenderLAN or 330 feet (100 meters)

User Guide

Industrial

Interactive Digital Signage

Powered by
EXTREME

TM

MedicalThank you for purchasing the KVM - DVI, Audio, USB 2.0,
Cat5 Extender
LAN or 330 feet (100 meters)

Please read this guide thoroughly.

FCC Radio Frequency Interference Statement WarningThis device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
The product meets European Standard EMC EN-55022:2006+A1:2007 Class A, EN 61000-3-2:2006 + A2(2009),
EN 61000-3-3:2008, and EN 55024:1998+A1(2001) + A2(2003).
IC Statement
This Class A digital apparatus complies with Canadian ICES-003.

Information contained herein is subject to change without notice. Document #90-00793-A01

Contents
Introduction ...................................................................................................
Product Contents .........................................................................................................................
Requirements ................................................................................................................................
About the Product ........................................................................................................................

4

Setup & Equipment ..........................................................................................................................................

5

Installation Guide ..........................................................................................
Installing the Local Extender .......................................................................................................
Installing the Remote Extender ..................................................................................................
Connecting the Local Extender to the Remote Extender .........................................................
Checking the Installation .............................................................................................................
Connecting a USB Device ............................................................................................................

8

10

Troubleshooting ............................................................................................
Specifications .................................................................................................
Contacting Technical Support ......................................................................
Technical Glossary .........................................................................................

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15
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Introduction
The instructions in this guide assume a general knowledge of computer installation procedures, familiarity
with cabling requirements, and some understanding of USB devices.

note NOTE: Notes provide additional information that could be useful.
CAUTION: Cautions provide important information about an operational requirement.

Product Contents
Packaged with:•
Local Extender  •
Remote Extender•
5V, 3A power adapter•
24V, 1A power adapter•
USB Cable (6 ft)•
DVI Cable (5 ft)•
Quick Start Guide
The product is a unique extender product requiring two power adapters, one for the local extender and one for 			note the remote extender. The provided 5V, 3A power adapter must be connected to the Local Extender and the 24V, 1A 		
power adapter must be connected to the Remote Extender.

Requirements
To complete the installation, you will also require the following items that are not included with the product:•
A computer with a DVI-D/DVI-I output•
USB 1.1 or 2.0 compatible computer (host computer) with a USB compliant operating system•
USB 1.1 or 2.0 compatible device(s)•Cat 5 Unshielded Twisted Pair (UTP) cable with two RJ45 connectors (if using surface cabling),
OR, Cat 5 cabling with two information outlets and two Cat 5 patch cords with RJ45 connectors (ifusing premise cabling)
All references to Cat 5 cable in this document represent the minimum requirement. Category 6 or better or STP cablenote may be substituted.

About the KVM - DVI, Audio, USB 2.0, Local Area Network (LAN) Extender
The product incorporates ExtremeUSB® technology, enabling users to extend their video and USB anywhereon the Local Area Network (LAN). It is designed as a remote desktop or KVM (keyboard, video mouse)
extender. The Local Extender and Remote Extender can be connected anywhere within the network andcan operate on a network connection of 100Mbps or 1Gbps and through Ethernet switches. For optimum
performance, a 1Gbps connection is recommended.
4Compatibility
The product is compatible with many graphics cards, operating systems, and monitors. However, there is no
guarantee that all devices are compatible with the product as there are a number of different factors that
may impact the operation of the KVM Extender.
The product complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices.
However, there is no guarantee that all USB devices are compatible with the product as there are a numberof different factors that may impact the operation of USB devices over extended distances.

Specifications
Monitors• Samsung• Viewsonic• ASUS
Discrete Graphics Cards• NVIDIA ION• Matrox P-Series• NVIDIA Quadro Series• NVIDIA GeForce Mobility 9000
Resolutions Supported @ 60Hz
• 640 x 480 (4:3)• 800 x 600 (4:3)• 1024 x 768 (4:3)• 1280 x 720 (16:9)
			
Host Operating Systems• Windows 7 (32 bit & 64 bit)• Windows Vista (32 bit & 64 bit)
• Mac OS X (Leopard/Snow Leopard)
Peripherals• Keyboard• Mass Storage Device• Printer/Scanner• Web Camera• Dell• Acer• HP• BENQ• ATI Radeon HD 2000 Series and Above• Intel GMA 950 and GMA HD• ATI FireGL/FirePro Series• NVIDIA Geforce 6000 Series and Above  • 1280 x 768 (5:3)• 1280 x 800 (16:10)• 1280 x 1024 (5:4)• 1360 x 768 (16:9)• Windows XP (32 bit & 64 bit)
• Linux• Mouse• Speakers• DAQs5• 1366 x 768 (16:9)• 1440 x 900 (16:10)• 1680 x 1050 (16:10)

The Local Extender
The Local Extender connects to the computer using the included DVI and USB cable.
Front View
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Rear View
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DVI-D In

ITEM TYPE

Config

9

10

Link

5V DC

DESCRIPTION

1Pair (Button)

Reserved. Used if pairing a Local Extender to a Remote Extender.

2

Status LED (Green)

LED green indicates the system is ready. Green blinking indicates the system
is being configured. Off indicates there is no power applied to the unit.

3

Link LED (Green)

LED green indicates a valid link is established between the Local and Remote
Extender. Off indicates there is no link.

Video LED (Green/Amber)

LED green indicates the system has a valid link from the Host computer anda valid link to the Remote Extender. Green blinking indicates video data is
being transmitted between the Local and Remote Extender. Amber indicates
there is no video source connected to the Local Extender. Blinking amberindicates an invalid resolution is being detected. Off indicates there is no link
between the Local and Remote Extenders.

5

USB LED (Green/Amber)

LED green indicates the system is properly enumerated on the hostcomputer. Green blinking indicates USB data is being transmitted between
the Local and Remote Extenders. Amber indicates that there is no USB
connection to the host computer. Blinking amber indicates an over current
condition on one or more of the USB ports. Off indicates there is no link
between the Local and Remote Extenders.

6

DVI-D In

Accepts DVI-D connector for video input from the host computer.

7

ConfigReserved for company use only

8

Device Port (USB Type B)

Used to connect the Local Extender unit to the host computer.

9

Link Port (RJ45)

Accepts RJ45 receptacle for Cat 5 cabling (or better).

10

Power Port

Connects to the 5V, 3A power adapter.

4

6

The Remote Extender
The Remote Extender provides DVI output to a monitor, microphone input, headphone output, and three
USB Type A ports for standard USB devices. Additional devices may be connected by attaching USB hubs.
Front View
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Rear View
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DVI-D Out

ITEM

Config

11

12

Link

24V DCTYPE

DESCRIPTION

1

Device Port (USB Type A)

Accepts USB device(s).

2Pair (Button)

Reserved. Used if re-pairing a Local Extender to a Remote Extender.

3

Status LED (Green)

LED green indicates the system is ready. Green blinking indicates thesystem is being configured. Off when no power is applied to the unit.

4

Link LED (Green)

LED green indicates a valid link is established between the Local andRemote Extender. Off indicates there is no link.

5Video LED
(Green/Amber)

LED green indicates the unit has a valid video link to the monitor. and alink with the Local Extender. Green blinking indicates video data is beingtransmitted between the Local and Remote Extender. Amber indicates that
there is no monitor connected to the Remote Extender or a monitor is notcompatible with the system. Blinking amber indicates an invalid resolution
is being detected. Off indicates there is no link between the Local andRemote Extenders.

6

USB LED(Green/Amber)

LED green indicates the system is properly enumerated on the hostcomputer. Green blinking indicates USB data is being transmitted between
the Local and Remote Extenders. Amber indicates that there is no USB
connection to the host computer. Blinking amber indicates an over current
condition on one or more of the USB ports. Off indicates there is no link
between the Local and Remote Extenders.

7

DVI-D OutAccepts DVI-D connector to the remote monitor.

8

Headphone Out

Accepts 3.5 mm audio connector.

9

Microphone In

Accepts microphone input for audio.

10

ConfigReserved for company use only.

11

Link Port (RJ45)

Accepts RJ45 receptacle for Cat 5 cabling (or better).

12

Power Port

Connects to the 24V, 1A power adapter

7Installation Guide

USB extension over LAN(The Local Extender and Remote Extender can also be connected in a point-to-point configuration)

Before you can install the product, you need to prepare your site:
1.
2.
3.

Determine where the computer is to be located and set up the computer.
Determine where you want to locate the remote desktop including the monitor, keyboard, mouse 		and any other USB device(s).
Ensure your corporate LAN will allow the MAC address of your extender system on the network(indicated on the bottom of the Local and Remote Extenders). Contact your system administrator for
details.

Installing the Local Extender unit
1.
2.
3.

Place the Local Extender unit near the computer.
Install the supplied USB cable to Local Extender (Type B Port), and an available USB 2.0/1.1 Type A
Port on the computer.
Install the supplied DVI cable to the Local Extender (DVI-D In), and an available DVI Port on the 		
computer.

Installing the Remote Extender unit
1.
2.
4.

Place the Remote Extender unit near the monitor and USB device(s) in the desired remote location.
Connect the Remote Extender DVI-D Out to the monitor with a DVI cable.
Plug in your USB and Audio Device(s)Connecting the Local Extender to the Remote Extender
To ensure proper operation, it is recommended that only Cat 5 or better, Unshielded Twisted Pair (UTP) cablingnote be used to connect the Local Extender unit to the Remote Extender unit through the LAN. The

cabling must have a straight-through conductor configuration with no crossovers and must be terminated with 8
conductor RJ45 connectors at both ends.

8

1.
2.
3.
4.

Plug one end of the Cat 5 cabling or patch cord (not included) into the Link port (RJ45) on the Local
Extender unit.
Plug the other end of the Cat 5 cabling into the corporate LAN port (RJ45) or information outlet near
the host computer.
Plug one end of the Cat 5 cabling or patch cord (not included) into the Link port (RJ45) on the
Remote Extender unit.
Plug the other end of the Cat 5 cabling into the corporate LAN port (RJ45) or information outlet
near the USB device(s).

Point-To-Point Connection
The KVM extender can also be installed in a point-to-point method and not through a network. If installingin this method, connect the Local Extender to the Remote Extender with a Cat5 (or beter) cable following theguidelines listed in the sections above.

note The maximum distance in a point-to-point configuration is 100m.

Connecting Power to the Local Extender and Remote Extender
1.
2.
3.
4.

Plug the 5V, 3A power adapter into a suitable AC outlet near the Local Extender
Connect the power adapter to the Local Extender
Plug the 24V, 1A power adapter into a suitable AC outlet near the Remote Extender
Connect the power adapter to the Remote Extender
Use only the power adapters supplied with the product. Use of substitute adapters may cause permanent
damage to the system and will void the warranty.

Checking the Installationnote

Allow up to one minute for the initial boot up of your KVM extender product.

1.

On the Local Extender and Remote Extender units, check that the Status, Link, Video, and USB LEDs 		
are on. If the Link LED is permanently off, then the LAN is not allowing the KVM Extender product touse the network, the cabling between the Local Extender and Remote Extender unit is not installed
properly or the cabling is defective.

2.

For Windows users (XP, Vista, Windows 7), open Device Manager to confirm that the CMEDIA
Audio Device has installed correctly. Expand the entry for Universal Serial Bus controllers by clicking 		
the + sign. If the CMEDIA device has installed correctly, you should find it listed as “USB 				PNP Audio Device”.

93.

Check to see if the USB and Video LEDs are blinking green. If they are not blinking this indicates 		
there is no USB data or Video data. Check the DVI and USB connections to the host computer and the
DVI connection to the monitor. Check to see if any USB devices are connected to the Remote 			Extender.

4.

Check to see if the Status LED is solid green. If it is blinking this indicates your system is not yet ready.

5.

Check all LEDs to ensure none are amber. This will indicate there is a problem with the Video or USB.

6.

If the product is not displaying video or your USB device fails to be detected by your Operating 		System, please consult the Troubleshooting Guide.
To open System Profiler in OS X: Open the Finder, select Applications, then open the Utilities folder and double

note click on the System Profiler icon.

To open Device Manager in Windows Vista, XP or Windows 7:
Open the Start menu, right click on “Computer” then select: Manage >> Device Manager

Connecting a USB Device
1.
2.
3.

Install any software required to operate the USB device(s). Refer to the documentation for the USB
device(s), as required.
Connect the USB device to the device port on the Remote Extender unit.
Check that the device is detected and installed properly in the operating system.

Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed in most situations. If you are unable to resolve the problem after following these instructions,please contact technical support for further assistance.
PROBLEM
All LEDs on
Local Extenderunit are off.

CAUSE
•  The Local Extender unit is not  
receiving power from the Local
Extender DC adapter.

SOLUTION
1. Ensure that the DC power adapter is properly
connected to the Local Extender unit.
2. Check that the DC adapter is connected to a live
source of electrical power.

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PROBLEM
All LEDs on
Remote Extenderunit are off.

CAUSE
•  The Remote Extender unit is
not receiving power from the
Remote Extender DC adapter.

SOLUTION
1. Ensure that the DC power adapter is properly
connected to the Remote Extender unit.
2. Check that the DC adapter is connected to a live
source of electrical power.

Link LEDs on Local •  There is no connection
1. Ensure a Cat 5 cable is connected between the
Extender unit andbetween the Local Extender
Local Extender unit and Remote Extender unit.
Remote Extenderunit and Remote Extender unit.
Use a Cat 5 or better cable, UTP with a straight
unit are off andthrough connector and no crossovers, and 8
Status LED is
conductor RJ45 connectors are used at both
blinking green.
ends.
2. Connect a short Cat 5 patch cord between the
Local Extender unit and Remote Extender unit
to determine if the LAN needs to be configured
to allow the product on network or the original
Cat 5 cable is defective.
Link LED on Local •  The host computer is not
Extender unit is on, powered on.
USB LED on Local
Extender unit is•  The Local Extender unit is notamber.
connected to the computer.

1. Disconnect all USB devices from the Remote
Extender unit.
2. Disconnect the Local Extender unit from thecomputer.

•  The computer does notsupport USB hubs.

3. Disconnect the Local Extender and Remote
Extender units from the DC power adapters.

•  The unit is malfunctioning.

4. Reconnect the Local Extender unit to the DC
power adapter.

•  The USB cable is defective.
5. Reconnect the Remote Extender unit to the DC
power adapter.
6. Reconnect the USB devices to the Remote
Extender unit.
7. Reconnect the Local Extender unit to thecomputer.
8. If the USB LED continues to be off, contact
Technical Support.
The monitor has a
black screen andthe video LED isblinking amber.

•  The resolution being sentby the host computer is
not compatible with theKVM extender product.

1. Restart and power cycle the host computer.
2. Connect the monitor directly to the hostcomputer.
3. Change to a supported resolution.
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There is no
audio.

•  The USB CMEDIA PNP Audio
device is not selected as thedefault audio device.

1. Check that the CMEDIA device is enumerated on
the host computer.
4. If the CMEDIA device is enumerated as an
unknown device, there is most likely a driverconflict.
a. Uninstall all USB audio device drives (e.g.
sound card and webcam).
2. If the CMEDIA device is not enumerated calltechnical support.
3. If the CMEDIA device is enumerated do thefollowing.
a. In Windows: Go to the Control Panel,select Sound or Sound and Audio
Devices, Select USB Audio Devices, set USB
Audio Devices as default playback.
     b.  In Mac OS X: Go to System Settings, selectSound, select USB PNP device, set USB PNP
devices as default.
c. In Linux Ubuntu: Go to System, Preferences,and select Sound. To set up the microphone,click on the ‘Input’ tab and select “USB_PnP_
Sound Device Analog Mono”. To setup StereoOut, click on the “Output” tab and select“USB_PnP_Sound_Device Analog Stereo”.

Video and/or USB
performance is
not ideal•  There is high amounts of
network traffic.

1. Reduce the number of KVM extenders using the
network or reduce the network traffic.

Troubleshooting continues on the next page

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PROBLEM
All LEDs on boththe Local Extenderunit and Remote
Extender unit areon, but the USB
device does notoperate correctlyor is detected
as an “Unknown
Device” in theoperating system.

CAUSE•  The USB device ismalfunctioning.

SOLUTION
1. Disconnect the KVM extender product from thecomputer.

•  The computer does notrecognize the USB device.

2. Connect the USB device directly to the USB
port on the computer.

•  The application software forthe device is not operating.

3. If the device does not operate properly,
consult the user documentation for the device.

•  The KVM extender product ismalfunctioning.

4. Update your system BIOS, chipset or USB Host     controller drivers from your System/Motherboard manufacturer’s website.
5. Make sure the Operating System has all thelatestupdates installed.
6. If the device operates properly when directly
connected to the computer, connect anotherdevice (of a different type) to the KVM extender
product. Connect the KVM extender product tothe computer.
7. If the second device does not operate, theKVM extender product may be malfunctioning.
Contact technical support for assistance.

Microphoneor Headphonedoesn’t operatecorrectly.

8. If the second device does operate properly,
the first device may not be compatible with
the KVM extender product.
1. Check that the CMEDIA device is enumerated
on the host computer. On Mac it will be listed as
USB PNP device.

•  The audio device is notenumerated on the hostcomputer.
•  Audio jack not fully inserted.

•  The two connectors for theMicrophone and Headphone
are reversed.
Specific resolution •  Latest video drives are notinstalled or resolution is notdoesn’t show in
the graphics/video supported.
settings

2. If the CMEDIA device is not enumerated contact
Technical Support.

1. Ensure the latest video drivers are installed.
2. The specific resolution is not listed by themonitors EDID and is therefore not supportedwith the KVM extender product.
2. The specific resolution might not be supportedby the KVM extender product.

13

Pairing a Local Extender to a Remote Extender
A Local Extender and Remote Extender comes paired with each other. No additional action is required
when you receive your KVM extender. If a Local Extender needs to be paired to a different Remote
Extender or a Remote Extender needs to be paired with a different Local Extender, follow these steps to paira Local Extender to a Remote Extender.

1. Disconnect the Local Extender from the host and the network.
2. Disconnect the Remote Extender from the network.
3. Hold the pair button on the front of the Local Extender continuously for 10 seconds. This
will clear the MAC address and halt operations. The Link LED will be solid amber.
4. Repeat Step 3 for the Remote Extender.
5. Connect the Local Extender to the Remote Extender with a Cat 5 patch cable.
6. Power the Local Extender and Remote Extender with their corresponding power adapters.
7. Hold the pair button on the front of the Local Extender continuously for 3 to 5 seconds.
The extender will exchange pairing records. During the 3 seconds, the Link LED will flash
green. After pairing, the Link LED will turn off.
8. Hold the pair button on the front of the Remote Extender continuously for 3 to 5 seconds.
The extender will exchange pairing records with the Local Extender. The Link LED will
flash green during paring. After paring, the Link LED will turn solid green indicating
successful paring. Additionally, the USB and Video LED should be solid amber.
9. The Local Extender and Remote Extender are now successfully paired and can be placedon the LAN.
note

If the user releases the pair button during the 10-sec clearing duration or during the 3-sec
pairing duration, that attempt is aborted and the extender goes back to its previous state.

Intentionally Left Blank

14

Specifications
Range

Connection on a LAN or direct connect up to 330 feet (100 meters)

USB device support

High-speed devices (480 Mb/s) (USB 2.0)
Full speed devices (12 Mb/s) (USB 2.0 & 1.1)
Low speed devices (1.5 Mb/s) (USB 2.0 & 1.1)

USB hub support

Any single chain can include up to 4 USB hubs plus one ExtemeLink
4500.

USB host support

EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)

Maximum USB devices
supported

13 USB devices
Input: 100/240 V AC, 50 – 60 Hz
Output: 5V DC, 3A (15 W)

AC adapter(s)Input: 100/240 V AC, 50 – 60 Hz,
Output: 24V DC, 1A (24 W)
Power available to USB
device at Remote Extender

500 mA each port

Local ExtenderVideo Connector

DVI-D In (24-pin connector)

USB connector

1 x USB Type B

Link connector

1 x RJ45

Dimensions

4.4” x 6.9” x 1.18” (112 mm x 175 mm x 30 mm)

Remote ExtenderVideo Connector

DVI-D Out (24-pin connector)

Link connector

1 x RJ45

USB connector

3 x USB Type A

Audio

3.5 mm microphone in, 3.5 mm headphone out

Dimensions

4.4” x 6.9” x 1.18” (112 mm x 175 mm x 30 mm)

Operating temperature range

0°C to 50°C

Storage temperature range-20°C to 70°C

Operating humidity

20% to 80% relative humidity, non-condensing

Storage humidity

10% to 90% relative humidity, non-condensing

Regulatory testing

FCC Part 15 Class A, CE, ICE2003 Class A

ESD rating

EMC EN-61000-4-2 4kV Contact, 8kV Air

15

Contacting Technical Support
Please visit the company’s website for details on contacting technical support and send the following
information:
•
•
•
•
•
•

Host computer make and modelType of operating system installed (e.g. Windows XP, Mac OS X, Windows 7 etc.)
Part number and serial number of both Local Extender unit and Remote Extender unit
Make and model of any USB device(s) attached to the product.
Description of the installation
Description of the problem

16

Technical Glossary
Category 5 (Cat 5) Network Cabling
Category 5 cable is commonly also referred to as Cat 5. This cabling is available in either solid or stranded
twisted pair copper wire variants and as UTP (Unshielded Twisted Pair) or STP (Shielded Twisted Pair). UTP
cables are not surrounded by any shielding making them more susceptible to electromagnetic interference(EMI). STP cables include shielding over each individual pair of copper wires and provides better protection
against EMI. Category 5 has been superseded by Cat 5e cabling which includes improved data integrety tosupport high-speed communications.
USB Cables
USB cables have two distinct connectors. The Type A connector is used to connect the cable from a USB
device to the Type A port on a computer or hub. The Type B connector is used to attach the USB cable to a
USB device.

USB Type A
port

USB Type B
port

USB Type A
connector

USB Type B
connector

RJ45
The Registered Jack (RJ) physical interface is what connects the network cabling (Cat 5) to the LEX unit and
REX unit. You may use either the T568A scheme (Table 1) or the T568B scheme (Table 2) for cable termination
as the Ranger 2212 uses all four pairs of the cable. RJ45 connectors are sometimes also referred to as 8P8C
connectors.
RJ45 Pin Positioning
Table 1 - T568A Wiring					Table 2 - T568B Wiring

PIN

PAIR

WIRE

CABLE COLOR

PIN

PAIR

WIRE

CABLE COLOR

1

3

1

WHITE/GREEN

1

2

1

WHITE/ORANGE

2

3

2

GREEN

2

2

2

ORANGE

3

2

1

WHITE/ORANGE

3

3

1

WHITE/GREEN

4

1

2

BLUE

4

1

2

BLUE

5

1

1

WHITE/BLUE

5

1

1

WHITE/BLUE

6

2

2

ORANGE

6

3

2

GREEN

7

4

1

WHITE/BROWN

7

4

1

WHITE/BROWN

8

4

2

BROWN

8

4

2

BROWN

Pair 2
Pair 3

1

2

Pair 2

Pair 13

4

5

Pair 4

6

7

Pair 38

1

W-G G W-O BL W-BL O W-BR BR

2Pair 13

4

5

Pair 4

6

7

8

W-O O W-G B W-BL G W-BR BR

17