T&D Life Group
T&D Life Group
T&D Life Group
Corporate
Responsibility Report
2011
Data Edition

Bringing people security andhope through insurance
About the Special Topics and the Data Edition (this Document)of the T&D Life Group Corporate Responsibility Report 2011
The T&D Life Group Corporate Responsibility Report 2011 discloses information in two styles: the Special Topics andthe Data Edition.

Special Topics● Discloses information,in an easily readable andintelligible way, that theGroup would especiallylike to convey to ourstakeholders

Contents
T&D Life Group........................................................ 1
Message from the President .............................. 3
Coping with the Great East
Japan Earthquake................................................... 5
Establishment of Group CSR
Committee and CSR Charter .............................. 9
Corporate Responsibility Digest .....................11
Messages from Employees ...............................13

Data Edition● Covers and reports the detailsof the T&D Life Group’s
activities● Presents a report in accordancewith the GRI Guidelines

1-2-3 Kaigan, Minato-ku, Tokyo 105-0022, Japan
http://www.td-holdings.co.jp/e/ E-mail: csr@td-holdings.co.jp

CHALLENGE
Change forthe future.
Change by Japan.

T&D Holdings is participating in
the Challenge 25 Campaign, anational movement to mitigate
global warming.

FOR ALL THE LIFE ON EARTH
We are considerate of biodiversity

This report was printed on Satoyama Monogatari paper, which contributes to preservationof biodiversity, with 100% vegetable oil (non-VOC) ink. The printing was done by thecomputer-to-plate (CTP) process, which makes no use of film, and a waterless method that
does not generate any hazardous waste liquid.

The T&D Life Group practices
green purchasing.

EC8

Support for customers
affected by the Great
East Japan Earthquake
We would like to extend our sincere condolences to the many victims of the Great East Japan Earthquake.
We also hope for the early restoration of normal, healthy lives for all those affected and the rapid
reconstruction of affected areas.
In a bid to support our customers affected by this disaster, the T&D Life Group is offering special assistancemeasures, as described below.
✩ Note: This report covers the measures offered up to the end of June 2011 (see pages 1–2).

1. Key steps taken in common by Taiyo Life, Daido Life and T&D Financial Lifein response to the Great East Japan Earthquake◆ Special insurance procedures
Full payment of disaster death benefits, etc.
Policy provisions for add-on options for disaster coverage state that disaster death benefits and hospitalization benefits
may not be paid in full in the event of earthquake or other catastrophe. However, policy provisions exempting company
from liability in the event of earthquakes were not invoked and disaster death benefits were fully paid.
Extension of premium payment grace period
Premium payment grace period was extended to the end of December 2011 at the latest for policyholders having
difficulties in paying premiums due to the Disaster.*
Simplified procedures for quick payment with regard to insurance, benefits, policyholder loans
Simple and quick procedures were taken by eliminating some of the documents required for insurance claim.
Reduction of interest payments on new policyholder loans
Interest payments on new policyholder loans were reduced by applying lower interest rates.*Special measures for hospitalization benefits
Special handling procedures were applied to the payment of hospitalization benefits as some of the affected customers
were not able to receive hospital treatment.*

2. Support offered by each company
In addition to the steps being taken in common by the three Group companies, each company has implemented special
measures for their customers and offered wide support to the affected areas.

Taiyo Life
Providing assistance for claim procedures• Sales representatives and customer service staff visited affected customers in the Disaster-hit areas to express
condolences, deliver claim forms, and provide advice on making insurance claims.
• For customers in areas with restricted access, advice was provided by telephone and forms were sent by mail.
• Notices and information on special handling of insurance with a letter of condolences were sent to the affectedcustomers by mail.
• The customer service centers extended service hours to receive calls on holidays.
• Newspapers and radio broadcasting were utilized to express condolences to the affected customers and to publicize
contact information for inquiries regarding insurance claims.
Providing support to the affected areas
The company provided various forms of support to help the affected people, as summarized below:• We donated water, food, and daily necessities to the affected areas. Some of these items, particularly bottled water andtowels, were offered to our customers by our employees visiting them.
• In hard-hit Ishinomaki City, Ishinomaki Branch Office distributed clothing to the afflicted residents at the office building.
• To ensure that the affected offices could continue customer service operations, we immediately sent assistancepersonnel the day after the Disaster.
• The company offered cash donations to Miyagi Prefecture and Ishinomaki City.

Daido Life
Providing assistance for claim procedures
Our commitment to supporting• To realize fast handling of insurance claims and benefit payments to thethe affected customers:
customers in the Disaster-affected areas, we dispatched personnel fromWe will make every effort across the company
head offices to these areas. These dispatched employees visited individual
to deliver “peace of mind” and “hope for the
future” to the affected customers by:customers, assisting local employees, delivering claim forms, and providing
n speedy handling and payments
information and advice on making insurance claims, as well as expressingn considerate and easy-to-understandtheir condolences.
explanations and advice• For customers in areas with restricted access due to the nuclear accidents
triggered by the Disaster, information and advice was provided by telephone from the head office call centers and forms
were sent by mail.
• The call centers increased the number of service days so as to be able to handle more inquiries, and through newspaper,
television, and radio, information about the call centers was notified.
By these efforts, we managed to reach nearly all our customers in the affected areas. We were working to confirm thewhereabouts of the remaining few by collecting information from municipal offices, through internet search of evacuation
information, and by sending documents to them by registered mail.
Providing support to the affected areas• The company offered cash donations to support the efforts of the affected people to rebuild their lives and the devastated areas.
• Executives and employees of the head offices in Tokyo and Osaka donated winter clothes to the people in the Disaster areas.

T&D Financial Life

* Excluding the Tokyo area, where the Disaster Relief Act applies due to the great number of stranded commuters.

Providing assistance for claim procedures• As a support to the affected customers, we provided them with information and advice on making insurance claims by
telephone from the head office call center and sent claim forms by mail.
• For customers in the hard-hit areas (Iwate, Miyagi, and Fukushima prefectures) whom we were unable to reach, head
office personnel were dispatched to these areas to visit individual customers to deliver claim forms and provide
information and advice.

✩ Above describes only the key steps taken in common by the three major insurance companies in the T&D Life Group.
Please read the disclosure documents and websites of the respective companies for more detailed information about all the steps being taken.

Providing support to the affected areas• The company offered cash donations to Iwate, Miyagi, and Fukushima prefectures.

1 T&D Life Group Corporate Responsibility Report 2011

T&D Life Group Corporate Responsibility Report 2011 2

Contents/About Corporate Responsibility Report 2011.. . . . . . . . . . . . . . . . . . . . . . . . . . P. 3
1. Outline of the Organization.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 4
2. Outline of Businesses .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 7
3. Business Overview.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 8
1. Corporate Responsibility Management/T&D Life Group’s Corporate Responsibility .. . . P. 10
2. Corporate Governance .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 12
Management

3. Compliance.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 14

1–1

Description of Companies (as of March 31, 2011)

T&D Holdings, Inc.
Established
Head office location
Capital stock
No. of employees
Independent auditor
Description of business

4. Risk Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 16
5. Toward Openness in Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 17
1. Together with Our Customers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 20
Social Aspects

2. Together with Our Employees.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 29
3. Growing with Society.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 32

Environmental Aspects

Third-party Opinion.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 39

Established
Head office location

G3.1 GRI Content Index .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 41

2.8

February 1948 (Founded May 1893)
1-2-3 Kaigan, Minato-ku, Tokyo 105-0022,
Japan
62.5 billion yen
Sales: 9,102
Customer service: 614
Administrative: 2,926
Total: 12,642

Established
Head office location

Capital stock
No. of employees

July 1947 (Founded July 1902)
1-2-1 Edobori, Nishi-ku, Osaka 550-0002,
Japan
1-2-3 Kaigan, Minato-ku, Tokyo 105-0022,
Japan
110 billion yen
Sales: 3,954
Administrative: 3,520
Total: 7,474

T&D Financial Life Insurance Company
Established
Head office location
Capital stock
No. of employees

July 1947 (Founded April 1895)
1-2-3 Kaigan, Minato-ku, Tokyo 105-0022,
Japan
56 billion yen
335

Industry association to which the threelife insurance companies belong

4.13

The Life Insurance Association of Japan

Numbers at the top right of each section (e.g. 3.1 ) indicate thecorresponding number of the G3.1 GRI Guidelines, which can be foundat the end of this report.

About Corporate Responsibility Report 2011

3.1

Report Publication Information
Published in

December 2011 (Previous Issue: November 2010; Next Issue: Scheduled for November 2012)

Scope of report

All companies and foundations in the T&D Life Group

3.2

3.3

3.6

3.7

*Contents of this report are selected taken into account the importance of each item, and we indicate the scope of each item as necessary.

Period covered

April 2004
1-2-3 Kaigan, Minato-ku, Tokyo 105-0022,
Japan
207.1 billion yen
104
Ernst & Young ShinNihon LLC
Holding company for the T&D Life Group
as well as for a small-amount short-term
insurance company, conducting thefollowing:l Management control of life insurance
subsidiaries and affiliates under the
Insurance Business Act and other laws
and regulationsl Other businesses associated with theabove

Taiyo Life Insurance Company

Capital stock
No. of employees

2.4

Daido Life Insurance Company

1. Together with the Global Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 35

Establishing Connections, Fostering Communication in the Group . . . . . . . . . . P. 40

2.1

April 2010 to March 2011 (annual)*Also includes reports on some significant activities and events having occurred in and after April 2011.

For further information, please contact the following organization

3.4

Public Relations Department, T&D Holdings, Inc. 1-2-3 Kaigan, Minato-ku, Tokyo 105-0022, Japan E-mail: csr@td-holdings.co.jp

3.13

Third-party Opinion

1–2

Awards Received during the Reporting Period

2.10

l Contact Center Awards 2010 (Best Technology of theYear), September 2010, hosted by Ric Telecom Computer
Telephony magazinel UCDA Award 2011 (Business Forms Division,Comprehensive Notification Category), March 2011,
hosted by Universal Communication Design Association

Daido Life won a grand prize in the technology sector for
developing an enhanced call center system in which voicerecognition technology and probability models are combined toefficiently respond to customer requests or complaints.

Taiyo Life and Daido Life won a prize in the Business Forms
Division, Comprehensive Notification Category.** The two companies won the prize for the reader-friendly format anddesign of their mandatory annual policy statements sent to policyholders
to confirm insurance policy details.

Environmental Aspects

Outlineof the T&D
Life Group

1. Outline of the Organization

Social Aspects

Support for customers affected by the Great East Japan Earthquake.. . . . . . . . . P. 1

Outline of the T&D Life Group

Outline of the T&D Life GroupManagement

Contents

Mr. Takaji Hishiyama, principal of the Center for Corporate Behavior, who has expert knowledge and good insight into corporate ethics, corporate
responsibility and socially responsible investments, continues to provide a third-party opinion and advice regarding the contents of this report.

This report was prepared with the aim of providing stakeholders with aclear picture about the concept and approach to corporate responsibility
adopted by the T&D Life Group.
In order to help stakeholders better understand the activities of theGroup, we have created two versions of our CR report 2011, as we didfor the 2010 report: Special Topics and a Data Edition. Special Topics,
compiled in 16 pages, focuses on issues and activities of particularinterest to stakeholders, including our efforts to support the victimsof the Great East Japan Earthquake, and on information and messages

3 T&D Life Group Corporate Responsibility Report 2011

3.5

Appendix

Editorial Policythat the Group would particularly like to communicate. The Data
Edition comprehensively reports on the Group’s activities related to
management, society, and the environment, in accordance with the
GRI Guidelines.
The 2011 report has been edited so as to reflect the opinions of
employees, who are among our most important stakeholders, andto enhance and improve the contents and descriptions of the report,
in cooperation with the T&D Holdings CSR Committee, which wasestablished in July 2011.

T&D Life Group Corporate Responsibility Report 2011 4

2.8Year ended March 2009

Year ended March 2010

EC1

Year ended March 2011

Consolidated operating results

(Billion yen)
2,348.9

1,993.0(183.8)

80.5

94.9

(89.0)

24.2

23.8

Ordinary revenues

2,539.8

Ordinary profit (loss)
Net income (loss)
Consolidated balance sheet data

(Billion yen)

Total assets

12,498.5

12,878.7

12,740.7

Net assets

296.3

630.4

622.0

Outline of the T&D Life Group’s Business

2.2

2.3

2.7

The T&D Life Group is a corporate group mainly comprising three life insurance companies (Taiyo Life, Daido Life, and T&D Financial Life) undera group holding company, T&D Holdings.
Taiyo Life, Daido Life and T&D Financial Life focus on the household market, the small to medium enterprise market, and OTC life insurance
sales through financial institution agents, respectively. These group companies support our customers’ daily lives and business activities byfully utilizing their respective strengths and unique business models.

Group Structure(Yen)(359.65)

82.95

70.12

Net assets per share

1,076.35

1,845.79

1,821.05

45.00

45.00

45.00

Annual dividend per share
Management indicators 

Strengthening the insurance business through synergy(Billion yen)

Policy amount in force

58,097.1

57,700.0

58,040.8

New policy amount

5,991.0

6,329.9

6,348.2

Core profit (loss)(27.0)

131.0

107.7

Consolidated return on equity (ROE) (%)(18.4)

5.3

3.8

EEV

866.5

1,374.9

1,369.1

T&D Asset Management

T&D Information Systems

T&D Customer Services

T&D Confirm

Pet and Family Small-amount Short-term Insurance

Other Group companies

Household market

Small to medium
enterprise (SME) market

Social Aspects

Net income per share (loss)

OTC sales at financial
institutions market

Note: Management indicators other than ROE and EEV are based on aggregate non-consolidated business results of Taiyo Life, Daido Life and T&D Financial Life.
Amounts of policies in force and new policies are the totals of individual insurance and individual annuities.

1–6
1–4

T&D Holdings, Inc. Shareholders

2.6

Proportion of Shares Held (as of March 31, 2011)
Shareholder category

Financial
institutions

Financial
product dealers

Other
corporations

Foreigncorporations, etc.

Individuals andothers100,198

9,173

79,491

127,243

24,632

340,740

Proportion of shares held (%)

29.41

2.69

23.33

37.34

7.22

100.00Principal Shareholders (as of March 31, 2011)
No. of shares held
(1,000 shares)

Percentage of shares held
vs outstanding shares (%)

Japan Trustee Services Bank, Ltd. (Trust Account)

21,159

6.21

The Master Trust Bank of Japan Ltd. (Trust Account)

19,656

5.77

The Bank of Tokyo-Mitsubishi UFJ, Ltd.

10,524

3.09

The Bank of New York, Treaty Jasdec Account

8,101

2.38

RBC DEXIA Investor Services Trust, London - Client Account

8,025

2.36

CBNY-ORBIS Funds

7,354

2.16

Japan Trustee Services Bank, Ltd. (Trust Account 9G)

6,292

1.85

CBNY-ORBIS SICAV

5,978

1.75

OM04 SSB Client Omnibus

5,759

1.69

NIPPONKOA Insurance Company, Ltd.
Total

3.6

3.7

<Group companies> As of March 31, 2011, the T&D Life Group consists of T&D Holdings, 16 consolidated subsidiaries and two affiliatedcompanies, which carry out life insurance and other businesses as mentioned below.
(l : Consolidated subsidiaries ◆: Equity method affiliate companies)

4,819

1.41

97,667

26.67

Insurance andInsurancerelated
Businesses(7 companies)

Investmentrelated
Businesses(7 companies)

Insurance

Taiyo Life Insurance Company
http://www.taiyo-seimei.co.jp/
Daido Life Insurance Company
http://www.daido-life.co.jp/
T&D Financial Life Insurance Company
http://www.tdf-life.co.jp/
Pet and Family Small-amount Short-term Insurance Company http://www.petfamilyins.co.jp/

Insurance-related

T&D Confirm Ltd.
Toyo Insurance Agency Co., Ltd.
Daido Management Service Co., Ltd.

Investment Management
and Advisory

T&D Asset Management Co., Ltd.
T&D Asset Management (U.S.A.) Inc.

OthersT&D Lease Co., Ltd.
http://www.taiyo-life-lease.co.jp/
T&D Asset Management Cayman Inc.
Taiyo Credit Guarantee Co., Ltd.
http://www.taiyo-sinyo-hosyo.co.jp/
Alternative Investment Capital Ltd.
http://www.aicapital.co.jp/english/index.html.
AIC Private Equity Fund General Partner, Ltd.

Administration- Administration-related
relatedGeneral Affairs andBusinesses
Calculation-related(4 companies)
Foundations

5 T&D Life Group Corporate Responsibility Report 2011

2.5

T&D Holdings, Inc. http://www.td-holdings.co.jp/e/Total

No. of shares held (1,000 shares)

Name

T&D Life Group Companies and Foundations

http://www.sonpo.co.jp/toyohkdaiko/
http://www.dms-hp.co.jp/
http://www.tdasset.co.jp/en/index.html

T&D Customer Services Co., Ltd.
T&D Information Systems, Ltd.
Nihon System Shuno, Inc.
Zenkoku Business Center Co., Ltd.

The Taiyo Life Welfare Foundation
Daido Life Welfare Foundation
The Daido Life Foundation

http://www.td-system.co.jp/
http://www.nss-jp.com/
http://www.zbc-jp.com/

http://www.taiyolife-zaidan.or.jp/
http://www.daido-life-welfare.or.jp/
http://www.daido-life-fd.or.jp/

T&D Life Group Corporate Responsibility Report 2011 6

Environmental Aspects

Consolidated per share information

1–5

Outline of the T&D Life Group

Performance of the Group Companies

Appendix

1–3

Management

Outline of the T&D Life Group2.2

l Supporting Households through Comprehensive Life Security
In the household market, Taiyo Life is engaged in the sale ofcomprehensive protection-oriented insurance products covering death,
medical care, and nursing care, through its in-house sales representative
channel. Our in-house sales representatives call on individual customers
to directly ascertain their needs, make suggestions or providing advice
for arranging plans that best meet their needs. Customer service staff callon customers on a regular basis to introduce new products and services,
assist them with documentation and other necessary procedures as well
as receiving and responding to their requests. Aiming to become a trusted
and needed lifelong partner for individual customers, we are working
to enhance our sales force to offer optimally customized products andservices, taking a customer-oriented approach with a focus on face-toface consultation.

Taiyo Life’s Business Model

2–2

2.3

2.7

Face-to-face consultation

Focus on major metropolitan areas
and major regional cities
9,102 in-house sales representatives

as of March 2011l Supporting SMEs, which Form the Backbone of the Japanese Economy
Daido Life positions, as its core business, the sale of partner-specificinsurance products through its partner organizations in the SME market,
and has developed an effective marketing system that links market, sales
channels and products organically. Daido Life develops insurance products
specially designed for each partner organization and the partner-specificproducts so developed are proposed by in-house sales representatives tomember enterprises of the partner organizations.
These products are also introduced by tax accountants belonging to
the partner organizations to their corporate clients as a part of their
management advice. In fiscal 2010, over 90 percent of our new contracts
were made with corporate clients and our market share in individual
term insurance was the largest in Japan, 19.2% as of March 31, 2010,in terms of policy amounts in force. We will continue developing andoffering the insurance products that meet the needs of corporate
owners in the SME segment.

Daido Life’ s Business Modell Supporting Customers to Lead a Comfortable Second Life
T&D Financial Life specializes in OTC life insurance sales through financial
institution agents, offering products including single premium whole life
insurance and individual annuities.
The company’s basic business policies are: to strengthen our complianceand internal control system to fully protect our customers’ interests; todevelop and offer products and services that effectively satisfy customer
needs, thereby achieving sustainable growth; and to increase the amountof insurance policies in force and improve profitability while maintaining
sufficient financial soundness. In accordance with these management
policies, we are working to develop new products in a timely mannerthat meet individual customer needs and provide quality service, using
our “communicators” (call-center agents) who handle inquiries andapplications for benefits from customers.
Keeping customer-oriented perspectives in mind, we will continue
working hard to improve customer satisfaction.
7 T&D Life Group Corporate Responsibility Report 2011

2.3

2.7

FS6

FS7

Individual term life insurance

Tax accountant/
CPA organizations(TKC National Federation/
local branches of TPAs)

Approx. 3,900
in-house sales representatives
Approx. 1,800
non-life insurance agencies
Approx. 11,900
tax accounting and CPA firms

as of March 2011

2–5

Pet and Family Small-amount Short-term Insurance Company

2.3

2.7

2.3

2.7

FS6

FS7

2.2

2.3

2.7

FS6

FS7

Pet and Family Small-amount Short-term Insurance Company is an insurance company specializing in pet insurance that compensates for acertain percentage of the costs incurred when a pet, a member of the family, receives treatment at an animal hospital. With the acceleration ofJapan’s declining birthrate and aging population, and the rise in the number of single-member households, the number of pets is increasing
and the attitude of pet owners is changing as they see their pets as family members. Pet insurance market is expected to continue growing
and, in such an environment, Pet and Family Small-amount Short-term Insurance Company will strive to enhance its products and services
more than ever so that pets and pet owners can enjoy healthy and affluent lives with peace of mind.

Fiscal 2010 (Ended March 2011)• Total policy amount in force for the Group’s three life insurancecompanies (individual insurance and individual annuities)
The three companies posted a total of 6,348.2 billion yen for new
insurance policies, up 0.3 percent year on year, while recording
4,496.8 billion yen for surrendered and lapsed policies, down
12.0 percent year on year, bringing the total amount of policies
in force to 58,040.8 billion yen as of the fiscal year end, up
0.6 percent over the previous year.
• Financial results of T&D Holdings (consolidated)
Ordinary revenues stood at 1,993 billion yen, down 15.1 percent
year on year, of which income from insurance premiums, etc.

Policy Amount in Force

2.2

2.2

n Pet Insurance

3–1

Relationships with partner organizations in the SME market(NFCTA/TPA, etc.)

T&D Asset Management Co., Ltd.

3. Business Overview

SMEs
Contracts with approx. 360,000 companies

Corporate organizations

2–4

T&D Asset Management is engaged in asset management for the T&D Life Group. Aiming to become one of the most trusted companies inthis sector in Japan, and upholding the slogan “Make a Difference,” the company is working to offer unique, valued services in a variety of
categories, including investment trust and investment advisory. We are making efforts to strengthen our own asset management capabilities
while seeking effective alliances with leading overseas asset management institutions, thereby providing competitive products and services
that respond to investors’ needs in a timely manner.

Protection-oriented products covering medical care,nursing care and death that meet customer needs

2.2

T&D Financial Life Insurance Company

FS7

Households

Daido Life Insurance Company

2–3

FS6

FS6

FS7

T&D Financial Life’s Business Model(Three life insurance companies combined)(Trillion yen)
58.0
57.7
58.0
60
55
50

Customers

0
OTC life insurance sales at financial institutions

As ofMar. 31, 2009

As ofMar. 31, 2010

(Consolidated)(Billion yen)
2,000
1,654.4
1,500

65 banks (including credit unions)
5 securities companies
1 other

as of March 2011

1,898.3
1,474.2✩ For financial results for the latest accounting period, please visit the T&D
Holdings website: http://www.td-holdings.co.jp/e/

Net Income (Loss)(Consolidated)(Billion yen)
40
30
20
10
–89.0
0

As of
Mar. 31, 2009

23.8

As of
Mar. 31, 2010

As ofMar. 31, 2011

Core Profit (Loss)(Three life insurance companies combined)(Billion yen)
200
150
50
0

Year ended
Mar. 2009

24.2

131.0

100

1,000
0

was 1,474.2 billion yen, down 22.3 percent year on year. Ordinary
profit and net income stood at 94.9 billion yen, up 17.9 percent,and 23.8 billion yen, down 1.7 percent, from the previous year,
respectively. Core profit, a performance indicator for the mainstay
life insurance business, stood at a combined 107.7 billion yen for
the Group’s three life insurance companies, showing a 23.3 billion
yen decline compared to the previous year.

As ofMar. 31, 2011

Income from Insurance Premiums, etc.

Sales through banks,
securities companies, etc.

EC1

Year ended
Mar. 2010

Year ended
Mar. 2011

Social Aspects

Taiyo Life Insurance Company

Appendix

2–1

n Asset Management

107.7

–27.0
Year ended
Mar. 2009

Year ended
Mar. 2010

Environmental Aspects

n Life Insurance

Outline of the T&D Life Group

2. Outline of Businesses

Management

Outline of the T&D Life GroupYear ended
Mar. 2011

T&D Life Group Corporate Responsibility Report 2011 8

EC1

1–1

n Corporate Value of the T&D Life GroupThe T&D Life Group has disclosed its embedded value (EV), one of theindicators for assessing the corporate value of life insurance companies,
and in fiscal 2006, the Group adopted European Embedded Value (EEV)
based on the EEV Principles, which has mainly been prevailing among
European insurance companies. In the calculation of EEV, we use a market
risk-free rate for discount rates and investment yields, which solves someof the problems inherent to the traditional EV approach, and thereby
improves the transparency of disclosed information.

As of Mar. 31
2011

ChangeEEV

1,374.9

1,369.1(5.8)

Adjusted net worth

834.6

861.4

26.8

Value of in-force business

540.2

507.6

(32.6)

Value of new business

51.1

54.7

3.5

Basic Profit Distribution Policy

EC1

T&D Holdings has a policy of maintaining the soundness of its own operations
and those of the Group companies, securing retained earnings requiredby the Group, enhancing shareholder value, and continuing a stable profit
distribution. The annual cash dividend for fiscal 2010 was set at 45 yen per
share, same as the previous year.

3–4

(Yen)
n Annual Cash
50
Dividend per Share

45

45

45

Year ended
Mar. 2009

Year ended
Mar. 2010

Year ended
Mar. 2011

40
0Solvency Margin Ratio

EC1

The Group’s solvency margin ratio,* remains at an adequate level.
* The solvency margin ratio is an indicator used by regulatory
authorities to judge whether an insurance company has
sufficient financial capability to pay insurance claims in theevent of unforeseeable risks. A solvency margin ratio of
200 percent and above demonstrates that the insurancecompany meets the criteria for financial soundness.

1.1

1.2

(Billion yen)

As of Mar. 31
2010

Please visit the T&D Holdings website for details. (URL: http://www.td-holdings.co.jp/ir/finance/data/)

3–3

Message from Top Management

In the wake of the Great East Japan Earthquake of March 11, theT&D Life Group promptly took actions to help our customers
in the disaster-hit areas. We devoted our full efforts to visiting
individual policyholders to see the damage suffered and to makearrangements for prompt submission and payment of claims for
insurance money and benefits. This disaster has reminded us of theimportance of standing firmly by our customers when they mostneed insurance. The significance of providing “peace of mind”
is a notion that we must carry on into the future as an insurancecompany responsible for ensuring people’s livelihoods.
Confronting such an unparalleled disaster, a national crisis, we areconvinced that “interpersonal bonds” are indispensable. This holds
true for the entire T&D Life Group. Our bonds with society, the ties
we form through relationships of trust, are absolutely essential
to our business, because we are only able to do business byshowing ourselves useful to our customers as well as colleagues,
shareholders, society, and local communities.
Executives must ensure that corporate endeavors are indeed

useful and must always be thinking of ways to be even more
useful. If this goes well, the company will earn the public’s trustand become a viable enterprise, thereby fostering even greater
trust from customers.
We will continue working to fulfill our commitment to delivering
peace of mind to people, nurturing interpersonal bonds, andthereby meeting the expectations of society.

Kenji Nakagome
Representative Director and President
T&D Holdings, Inc.

(Unit: %)As of Mar. 31, 2009 As of Mar. 31, 2010

As of Mar. 31, 2011

Taiyo Life

866.4

1,023.8

1,229.7

Daido Life

820.7

1,120.6

1,237.2

T&D Financial Life

836.8

646.0

611.2

Pet and Family Small-amount Short-term Insurance

4,212.7

683.6

2,166.1

1–2

Outline of the T&D Life Group

Corporate Value (EEV)

1. Corporate Responsibility Management / T&D Life Group’s Corporate
Responsibility

Management

3–2

Management

The T&D Life Group and its Stakeholders

Social Aspects

Outline of the T&D Life Group

4.14

The table below shows the ratio calculated applying the new standard (at the end of March 2011)(Unit: %)T&D Financial Life

670.8

720.6

571.1

Customers
Shareholders/
Investors

Credit Ratings

The three life insurance companies in the T&D Life Group have obtained credit ratings regarding solvency for paying insurance claims.
(As of September 15, 2011)
Taiyo Life

Daido Life

Standard & Poor’s (S&P)

Rating Agency

A−

A−

Japan Credit Rating Agency (JCR)

A+

A+

A+

Rating and Investment Information (R&I)

A+

A+

A+

Fitch Ratings
Moody’s Investors Service

T&D Financial LifeA+
A2Disclaimer: The above ratings represent the opinions of credit rating agencies and do not guarantee any actual payment of insurance claims. These ratings are based on numerical figures and other data as of a certain date and maychange in the future. The rating agencies listed above are designated as such under Japanese Cabinet Office Ordinance, and the definition of ratings is made public by each rating agency. The plus (+) and minus (−) signs
or figures (2), etc. following the ratings show relative standings within the major rating categories. All ratings were obtained through formal requests to the rating agencies by the Group’s three life insurance companies.

nD efinition of Ratings
Standard & Poor’s (S&P) <Insurer Financial Strength Ratings>
Rating A: Has strong ability to honor commitments on obligations but is somewhat
more likely to be affected by adverse business conditions than insurers withhigher ratings AAA and AA.
Japan Credit Rating Agency (JCR)<Insurance Claims Payment Ability Ratings>
Rating A: Strong ability to honor financial commitments on obligations.
Rating and Investment Information (R&I)<Insurance Claims Payment Ability Ratings>
Rating A: Strong ability to pay insurance claims and excellence in some evaluation factors.

9 T&D Life Group Corporate Responsibility Report 2011

Fitch Ratings <Insurer Financial Strength Ratings>
Rating A: High level of payment ability. Unlikely to suspend or stop payments
and has strong ability to fulfill its obligations to insurance policyholders
and other contract obligations without delay. However, it may facea stronger possibility of being affected by changes in business or
economic conditions than insurers with higher ratings.
Moody’s Investors Service <Insurer Financial Ratings>
Rating A: Rating for insurance companies with solid financial soundness. However,some factors may affect the company’s ability to pay claims at somepoint in the future.

Providing appropriate
returns on
investments

Providing
excellent products
and services

Sales Agents

Partnering formutual cooperationand prosperity

Regional
Communities/
SocietyBusiness
Partners

T&D Life Group

Activities contributing
to society as
a community member

Government
Entities

Fair dealings

Effective and highly transparent corporate governanceThorough compliance
Proactive communication

Playing a public rolein society

Environment
Protecting the environment,
everyone’s home

Environmental Aspects

3–5

Daido Life

Employees

Providing workplaces thatmake work meaningful
and pleasurable

T&D Life Group Corporate Responsibility Report 2011 10

Appendix

Solvency Margin Ratio

Taiyo Life

The T&D Life Group’s basic concept of corporate responsibility is tocontribute to all people and societies as a whole mainly throughits life insurance business in order to be considered a trustworthy
life insurance group by its various stakeholders, with the aim ofachieving sustainable growth together with society. The Group has
set forth its Corporate Philosophy and Management Vision (on theright). Based on them, it has also established the T&D Life GroupCSR Charter (below), which comprises the basic policies to further
promote its CSR activities. In addition, based on the T&D Life Group
Compliance Code of Conduct (p.14), which comprises the basic
policies for complying with laws and regulations, the T&D LifeGroup Basic Policy for Strengthening the Compliance Structure,and the T&D Life Group CSR Charter, the Group has established the
T&D Life Group Environmental Policy (p.35), which comprises thebasic policies for protecting the environment. Through all thesepolicies, the Group actively promotes CSR activities.

With our “Try & Discover” motto for creating value, we
aim to be a group that contributes to all people andsocieties.

T&D Life Group’s Management Vision
From the perspectives of customers
Aiming to be top insurance company in terms ofcustomer satisfaction by providing the best products
and services.
From the perspectives of shareholders, investors andfinancial market
Aiming to be a major life insurance group with a strong
presence in the market by stable and sustainable
increase in the corporate value through new challenges
for growth.

T&D Life Group CSR Charter

4.8

FS1

The T&D Life Group is firmly committed to fulfilling the public mission of life insurance and other businesses and to undertaking its
corporate social responsibilities based on its management philosophy and by achieving sustainable growth along with society.
1. Providing Better Products and Services
The T&D Life Group will offer well-suited and high-quality
products and services that meet customer needs.
2. Strict Compliancel The T&D Life Group will strictly observe laws, regulations andrules, and act with integrity.
l The T&D Life Group will maintain and promote fair and freecompetition.
l The T&D Life Group will stand firmly against antisocial forces andgroups that may threaten the order or safety of civil society.
3. Respect for Human Rightsl The T&D Life Group will respect human rights, and makeefforts to enlighten all its employees on human rights.
l The T&D Life Group will respect the individuality of all its
employees, ensure a safe and rewarding work environment,
and develop its human resources.
l The T&D Life Group will respect privacy, and will strictly
control and protect personal information.

1–4

4. Communication
The T&D Life Group will widely disclose its management
information in an appropriate and timely manner to the public
as well as to its customers and shareholders, and will actively
strive to maintain a dialog with all its stakeholders.
5. Contribution to Communities and Societies
The T&D Life Group will implement social action programs asa good corporate citizen, and will make contributions to thesound development of regional communities and society.
6. Global Environmental Protection
The T&D Life Group will carry out its activities with full awarenessof the importance of environmental concerns, and with sufficientconsideration given to global environmental protection.

Promotion Structure for the Group-wide Corporate Responsibility

The T&D Life Group has established the Group CSR
Committee, chaired by the president of T&D Holdings,
and consisting mainly of directors in charge of CSR ineach group company. With this move, the CSR promotion
system has been reinforced to facilitate coordinatedefforts across the Group through discussions at the newgroup committee over Group-wide CSR policies andinitiatives, while allowing for independent activities at
each group company.

Organization
Structure

4.9

Board of Directors
Group Compliance Committee
President

Executive Committee

Group Management Committee

Group Risk Control Committee

Group CSR Committee

Group Investment Committee

Group Information Technology
and Administration Committee

2–1

Basic Concept of Corporate GovernanceThe basic concept of corporate governance at the T&D Life Group
is to pursue an efficient and transparent business management
structure capable of implementing flexible and united groupmanagement.
Based on this concept, T&D Holdings determines the Group’sbusiness strategies, appropriately allocates management resources
and sets capital policies. In addition, T&D Holdings appropriately
identifies the business risks of its five subsidiaries (Taiyo Life,
Daido Life, T&D Financial Life, T&D Asset Management, andPet and Family Small-amount Short-term Insurance) to create

2–2

4.1

a system for supervising Group management by thoroughlymanaging revenues and risks for the entire Group. Meanwhile, thesubsidiaries, which have their own business strategies, develop
marketing strategies leveraging their strengths, and conductbusiness operations autonomously, thereby increasing the Group’s
corporate value.
In this way, the Group is committed to management that clarifies
the respective roles and responsibilities of T&D Holdings and its
subsidiaries.

Corporate Governance Framework

4.2
4.3
4.5
4.7
l Board of Directors
The Board of Directors at T&D Holdings makes decisions onimportant issues regarding its own operations, and as the holding
company, on business strategies and allocation of management
resources with regard to the entire Group. It also oversees theperformance of directors and executive officers.
Director candidates are appointed through assessments of their
qualifications by the Board of Directors. External directors areappointed as independent directors, who do not present any
risk of creating a conflict of interest with general shareholders.
Director remunerations are performance linked and determinedby reflecting the performance of the company and the respective
department in charge. There is no stock option program in place.
Chairman of the Boardof Directors

President

Directors

10

External director

1

External director’s role

The Board’s external director provides
specialist knowledge as a lawyer andoffers comments regarding deliberationof the agenda as necessary.

4.2
l Executive Officer System
To improve corporate governance, T&D Holdings and its
subsidiaries have adopted the executive officer system in order toclearly separate supervisory and executive responsibilities.

4.10

4.1

4.10

4.6
l Board of Corporate Auditors
T&D Holdings has established a Board of Corporate Auditors.
The auditors monitor the operating performance of directors andexecutive officers by means of attending important meetings, suchas those of the Board of Directors, Executive Committee, GroupManagement Committee, Group Risk Control Committee andGroup Compliance Committee, as well as by other means. External
corporate auditors are appointed as independent auditors, who do
not present any risk of creating a conflict of interest with generalshareholders.
The Board of Corporate Auditors receives reports from individual
auditors on important audit issues, and discusses and makes
decisions on the issues.
Auditors

4

External corporate
auditors

2

External corporate
auditors’ role

At meetings of the Board of Directors
and the like, from technical standpoints
as lawyers or university professors,
the external corporate auditors offer
necessary comments regarding
deliberation of the agenda as necessary.

4.2
l Executive Committee andGroup Management Committee
T&D Holdings has established an Executive Committee and aGroup Management Committee. The Executive Committee at T&D
Holdings is composed of the President and the executive officers,
and it primarily discusses important business and management
issues related to T&D Holdings and the Group.
The Group Management Committee consists of the President, theexecutive officers in charge of the business planning units andbusiness management units, and the Presidents of the Group’s threelife insurance companies, who are also members of the Group’s
Board of Directors. The Group Management Committee discusses
strategically important issues affecting the Group as a whole.

Departments

11 T&D Life Group Corporate Responsibility Report 2011

T&D Life Group Corporate Responsibility Report 2011 12

Social Aspects

T&D Life Group’s Corporate Philosophy 4.8

4.8

Environmental Aspects

Basic Concept of Corporate
Responsibility

Appendix

1–3

Outline of the T&D Life Group2. Corporate GovernanceManagement

Management

4.1

Corporate auditors
Board of Corporate Auditors
Auditors’ OfficeGroup Compliance Committee
President

Executive Committee

Group Management Committee

Group Risk Control Committee

Group CSR Committee

Group Investment Committee

Group Information Technology
and Administration Committee

3–1

Group Finance &Accounting Department

Public Relations
Department

General Affairs
Department

Risk Control
Department

Internal Auditing
Department

Business planning
New business development
Internal control
IR
Corporate responsibility

Implementation offinancial strategies
Capital policies
Budget preparationand management

Public relations

General affairs
Corporate stock-related
general affairs
Human resources
Secretarial services

Risk management
Compliance
Legal affairs

Internal audit

Taiyo Life

Daido Life

T&D Financial Life

Guidance &advice4.10

l The Internal Control Reporting System
Meanwhile, an internal control reporting system was introducedin accordance with enforcement of the Financial Instruments
and Exchange Act. This system puts in place the internal controls
necessary for ensuring the appropriateness of securities reports
and other financial reports. Furthermore, once executive managers
have themselves assessed and reported on the validity of thosereports, the appropriateness of the assessment is then audited bycertified public accountants or other outside auditors.

Basic Concept of Compliance

Pet and Family Small-amount
Short-term Insurance

4.11

The T&D Life Group defines compliance as a key theme of corporate management, publicly stating that we will strictly observe laws,
regulations and rules, and act with integrity, as provided in the T&D Life Group CSR Charter.
Based on the understanding that compliance is a vital concept indispensable to carry out corporate responsibility activities, the Group
promotes compliance by ensuring that all Group executives and employees thoroughly understand the T&D Life Group Compliance Code of
Conduct and act accordingly.

The T&D Life Group Compliance Code of Conduct

T&D Asset Management

4.6

3. ComplianceGroup Planning
Department

Deliberation &reportingInternal Control

l Establishment of Internal Control System
In light of the social and public nature of the Group’s core
insurance business, the T&D Life Group believes it important toproperly control the execution of its business operations andminimize the management impact of unforeseeable events
arising out of its operations in order to secure the soundness andappropriateness of the management and respond to the trust
and mandate of society. Based on this idea, T&D Holdings and thesubsidiaries have decided, through Board of Directors’ resolutions
by the respective companies, to establish an internal control
system, as stipulated under the Companies Act.

Shareholders’ Meeting

Board of Directors

2–5

Outline of the T&D Life Group

Outline of Corporate Governance Structure

4.8

4.11

Social Aspects

2–3Management

Management

FS1

This Compliance Code of Conduct serves as a basic policy guideline for all employees and directors of the T&D Life Group tofollow in order to ensure that their business activities are conducted in a fair and adequate manner in line with laws, regulations,and rules. The code sets specific principles and standards to be observed by employees and directors to support them in

Other Group companies

complying with laws and rules in their daily business operations.
Anyone not following the Compliance Code of Conduct of the T&D Life Group may be disciplined for noncompliance with laws orWithin the T&D Life Group, T&D Holdings and its subsidiaries haverespective internal audit units.
The internal audit units conduct audits of the operating units,
examining and assessing the appropriateness and effectiveness of
the internal management and compliance system, and identifying
and raising issues related to them, in order to effectively achieve
management objectives. The internal audit units also give advice on
possible improvements on the issues identified.
By auditing and monitoring the performance of internal audits bysubsidiaries, the Internal Audit Department of T&D Holdings grasps
the status of the internal management system of the entire Groupand provides guidance and advice as necessary to strengthen theGroup’s internal audit systems.
Note: The T&D Life Group’s Internal Auditing Department underwent an
external review of internal audit quality in July 2011. In the review, wewere evaluated as “Generally Conforms,” indicating the best in the threelevel rating for conformity with IIA Standards.** IIA Standards refer to the International Professional Practices Framework
established by The Institute of Internal Auditors, an international guidance
body for internal auditing professionals.

13 T&D Life Group Corporate Responsibility Report 2011

4.6

Outline of the Group’s
Internal Audit System

Audit

Board of Directors

Corporate auditors
President

Submission of
agenda/report

FS9

ReportReportInternal Auditing Department

Operating units

Audit & monitoring
Guidance &adviceTaiyo Life

Daido Life

T&D
Financial Life

T&D Asset
Management

Internal audit units of each company

Operating units of each company
Other Group companies

Pet and Family
Small-amount
Short-term Insurance

in-house rules.
1. Strict Compliance with Laws, Regulations, and Rules
We will comply with social rules, including such laws as the
Insurance Business Law as well as our own in-house rules. Beingaware of the background of these norms, we will conduct
ourselves in an honest manner.

5. Prohibition of Insider Trading
We will not use important confidential information that wehave obtained in the course of our business for the purpose of
making corporate or private investments or for other personaleconomic activities.

2. Maintenance and Promotion of Fair and Free Competition
Regarding the products and services that we provide tocustomers, we will not conduct any illegal acts in competingwith other companies, including colluding on bidding.

6. Response to Antisocial Powers
We will reject and stringently respond to any antisocial powers andorganizations that threaten the order and safety of a civil society.

3. Proper Information Disclosure
We will properly disclose and explain information on our
products and services as well as information about the
management of the Company and Group companies.
4. Proper Information Management
We will properly handle customer information that we haveobtained in the course of our business, including their personal
information, in accordance with laws and regulations. We will
properly manage information about the Company and Group
companies that has not been disclosed to the public. We will notallow this information to be leaked to third parties after leaving
the Company or Group companies.

Environmental Aspects

T&D Life Group Internal Audit System

7. Limitations on Business Entertainment
We will not give or receive gifts and will neither make nor accept
offers of entertainment beyond the extent of social norms.
8. Distinction between Private and Public Matters
In conducting business, we will draw a clear line between our
private and public lives.
9. Respect for Human Rights
We will respect human rights and do our utmost to prevent
discrimination and harassment.
Responsibility and Duty of Management
The T&D Life Group management will act while recognizing
the observance of the code of conduct as their responsibility
and duty and strive to disseminate the code of conduct among
Group companies and play a leading role in promoting theobservance of the code.

T&D Life Group Corporate Responsibility Report 2011 14

Appendix

2–4

l Compliance Program
Each member company in the T&D Life Group takes measuresfor legal and other compliance which are appropriate for therespective companies in terms of size and characteristics, based on
the Group’s basic compliance policies, in order to raise awarenessof compliance. For example, T&D Holdings and the Group’s threelife insurance companies and other Group members have createdcompliance programs as detailed and actionable plans aiming at
having all executives and employees act in compliance with laws
and regulations, and compliance training is carried out to reinforce
compliance in the course of our business.

Board of Directors

Corporate auditors
Board of Corporate Auditors

4–2

Risk Control Department
Guidance& advice

Deliberation& reporting

Daido Life

4.9

The T&D Life Group has formulated a Group Risk Management Policy setting forth the Group’s basic approach to risk management. In lightof the social and public nature of the life insurance business, the Group positions risk management as a key management priority in order toensure soundness and appropriateness in the management. Under the management control by the holding company, T&D Holdings, eachGroup company takes responsibility for implementing appropriate risk management based on the principle of self-responsibility.

Group Compliance Committee

Taiyo Life

Basic Concept for Risk Management

T&D
Financial
Life

Pet and Family
T&D
Small-amount
Asset
Short-termManagement Insurance

Other Group companies

4.11

SO3

Risk Management System

4.9

Outline of the Group’s Risk Management System

T&D Holdings has established a Group Risk Control
Committee under its Executive Committee to control
and manage risks within the Group. The Committee
receives regular and ad hoc reports on risks, assessed
according to the uniform risk management indicators,
from the Group’s three life insurance companies andother Group members and uses this information to
identify and manage the various types of risks faced byGroup companies. The Committee also reports to theBoard of Directors on risks and provides guidance andadvice to the Group’s three life insurance companies
and other Group members as necessary to enhance risk
management system for the entire Group.

Board of Directors

Executive Committeel Compliance Card
In order to help ensure strict compliance, employees of the Group’s
three life insurance companies carry with them a Compliance Cardsummarizing key issues of compliance.

Corporate auditors
Board of Corporate Auditors
Group Risk Control Committee

Risk Control Department
Guidance& advice

Deliberation& reporting

Taiyo LifeFS4l Compliance Manual
The T&D Life Group has prepared separate compliance manuals forsales representatives, administrative personnel, agents and others
respectively, which serve as a daily business operation manual andalso as a compliance training manual.

SO2

Daido Life

T&D
Financial
Life

Pet and Family
T&D
Small-amount
Asset
Short-termManagement Insurance

Other Group companies

4–3

Risk Classification and Responses

4.9

4.11

EC2

FS2

The T&D Life Group classifies major management risks as shown below. Risk management policies have been established for each of theserisks, and efforts are made to prevent these risks from occurring or to control them within certain acceptable levels.
Insurance
Underwriting Risk

Investment Risk

Liquidity Risk

Administrative Risk

System Risk

Legal Risk

Labor and
Personnel Risk

Hazard Risk

Rumor Risk

Affiliate Risk

Note: Within the above classification, risks in five categories (administrative, system, legal, labor and personnel, and hazard) are addressed as
Operational Risks collectively.

3–4

Whistleblower System

At the T&D Life Group, each of the Group’s three life insurancecompanies and other Group members used to operate their own
whistleblower systems. In April 2005, however, the T&D Life Group
Helpline was established for use by all executives and employees
in the Group.
Since the Helpline was introduced, it has become better known
within the Group and has contributed to promoting compliance.
In some cases, operating the Helpline has led to improvements inhuman relations and communications at the workplaces.

15 T&D Life Group Corporate Responsibility Report 2011

4.11
l Implementation of the Whistleblower System
As a rule, our executives and employees who report information
through the T&D Life Group Helpline will not suffer negative
consequences for having done so. To ensure the effectiveness ofthe system, the Group has made it possible to report information
to a contracted third-party company by phone, via website, andthrough other channels, and to do so anonymously. The Groupwill continue its efforts to promote compliance through thiswhistleblower system.

Social Aspects

Compliance Promotion Activities

Outline of the Group Compliance
Promotion Structure

4–1

Environmental Aspects

3–3

FS4

Internal audit

T&D Holdings has established a compliance promotion structure
based on the T&D Life Group Basic Policy for Strengthening theCompliance Structure.
The Group Compliance Committee oversees and improves theGroup’s compliance arrangements. This committee, headed by
the President and comprised of all executive officers, examines
compliance-related matters and reports findings to the Boardof Directors, presenting a detailed report if necessary, to ensure
thorough compliance.
T&D Holdings also has a Risk Control Department, which has
overall responsibility for promoting compliance. In coordination
with the compliance units of the Group’s three life insurancecompanies and other Group members, this department performs
regular monitoring and provides the Group companies withguidance and advice.
The Group’s three life insurance companies and other Group
members also have compliance promotion systems consisting of
the compliance committees and the departments in charge ofcompliance.

4.11

Please visit the T&D Holdings website for details of risk classification and measures taken.
(URL:http://www.td-holdings.co.jp/group/governance/risk/)

4–4

Crisis Management

4.11

The T&D Life Group has formulated the Rules on the Group’s Crisis Management, which address basic matters related to the Group’s responseto crisis situations.
In case of major natural disasters or similar emergency events, the Rules place priority on securing the lives and safety of all our staff, and on
continuity or early restart of insurance claims and benefit payment operations to support affected people and areas, with the recognition thatsuch efforts are our social mission. To make this possible, the Rules set forth basic policies for developing systems that enable the Group to
respond promptly and take appropriate actions.
The Group has also implemented a number of measures to improve the effectiveness of crisis management. These include introducing
a system for confirming the safety of our executives and employees individually and Group-wide emergency drills as a preparation for a
possible large-scale disaster.
T&D Life Group Corporate Responsibility Report 2011 16

Appendix

Group Compliance Promotion StructureInternal audit

3–2

Outline of the T&D Life Group

4. Risk Management

Management

Management

l Management Reflecting Stakeholders’ Opinions
At the T&D Life Group, proactive communication with stakeholders
is set out in the T&D Life Group CSR Charter. (See p.11,“4. Communication”)
The Group’s three life insurance companies set up opportunities
for direct dialogue with and participation in management by
the policyholders, agents and other stakeholders to reflect theiropinions in the management of the companies.
l Proactive Information Disclosure
The T&D Life Group pursues proactive communication activities
and works to provide straightforward information to customers,
shareholders, investors, and all other stakeholders.
To maintain and even heighten the trustworthiness in the eyesof society, T&D Holdings and the Group’s three life insurancecompanies have formulated Disclosure Rules.* In keeping with the

4.16
Rules, we are striving to secure the transparency of management
and to practice group-wide and well-managed information
disclosure in a timely, fair and accurate manner especially in theevent of emergency.
Each Group company issues disclosure brochures on its
management policies, business performance and other matters,
and posts product and service information, company news andother information on their website.
T&D Holdings informs its shareholders, numbering 292,721 asof March 31, 2011, of the status of Group operations and othermatters twice a year, in June and December, through shareholder
news bulletins.
* Based on its Disclosure Rules, T&D Holdings has prepared and makes
available a Basic Disclosure Policy.

5–3

External Participation in Management

4.14

4.16

The Group’s three life insurance companies work toward appropriate and transparent business management through the participation ofoutside experts in some internal committees dealing with key management issues.
Payment Assessment Special Committee .... Taiyo Life
<External members>	Physicians, attorneys, academic
experts, consumer affairs experts, etc.
<Main issues considered>	Assessment of insurance claims andbenefits, payment administration;
improvement of insurance claim
documents; appropriateness ininsurance claim payment operations

4.16

PR5

FS5

FS16

5–4

Business Partner Meetings

Daido Life

4.16

FS5

Daido Life has built partnerships with the professional organizations of tax accountants and certified public accountants aiming at offering
life insurance products to the clients of organization members. These partner organizations and agents are key stakeholders of Daido
Life. Daido Life holds regular meetings with its partners to report the latest business developments and to hear their views on Daido Life’s
business operations.

Shareholders’ Meetings

4.4

4.16

T&D Holdings views shareholders’ meetings as important opportunities for communicating with shareholders, and endeavors to holdaccessible and open shareholders’ meetings in accordance with our basic policies.
When a shareholders’ meeting is held, to allow shareholders enough time to study the agenda, we send a notice of AGM as early as possible,
and we also post the notice and a complete English translation on our website. In addition, we have introduced electronic voting over theInternet to improve shareholders’ convenience.
At the shareholders meetings, presentations, clarified with a lot of charts and illustrations, by President are displayed on a large screen to help
shareholders better understand the company’s operations. These meetings are attended by many shareholders and active question andanswer sessions follow.

5–6

IR Activities

4.16

T&D Holdings proactively engages in IR activities based on the principles of timeliness, fairness, and accuracy in information disclosure, andworks to provide continuous, straightforward information disclosure on the Group’s management and financial situations. More specifically,
we hold business results briefings and teleconferences, visit domestic and overseas institutional investors and actively engage in exchanging
opinions with securities analysts. Feedback from investors and analysts received through IR activities is regularly communicated to the
management team to improve management performance.

Appendix

Advisory Council for Insurance Payment .... Daido Life
<External members>	Attorneys and consumer affairs
experts<Main issues considered>	Re-examination of non-payment
claims; deliberation on payment
complaint responses and disputesettlements; improvement of clarity
of notices and documentation
provided to the customers

Service Supervision Committee .... T&D Financial Life
<External members>	Attorneys, consumer affairs experts
and media representatives<Main issues considered>	Protection of policyholders’ interests
by ensuring appropriate payment
structure for insurance claims andbenefits as well as comprehensive
deliberation on activities for
improving customer satisfaction

Taiyo Life

Taiyo Life holds regular meetings with policyholders called “Taiyo Life Fureai Club” in order to have them gain a deeper understanding about
Taiyo Life and life insurance, as well as to ask them for their opinions and requests. In fiscal 2010, the meetings were held at 70 branches, 2 sales
offices, and 40 other venues in July and attended by 668 clients.
We made presentations on our business and services and received 216 opinions from the participants concerning a broad range of ourbusiness operations. The feedback from policyholders were shared by the whole company as valuable information and utilized to achieve
improvements in various business practices.

5–5
5–2

Policyholder Meetings

Social Aspects

Basic Concept

Environmental Aspects

5–1

Outline of the T&D Life Group

5. Toward Openness in Management

Management

Management

17 T&D Life Group Corporate Responsibility Report 2011

T&D Life Group Corporate Responsibility Report 2011 18

1. Together with Our Customers
5–7

Principles for Responsible Investment (PRI)

Taiyo Life

4.9

4.12

FS12

In order to further fulfill its social responsibility as an institutional investor, Taiyo Life determined that it was essential to exert more influence on society andthe global environment through investment and lending activities to a greater extent than ever and contribute to realization of a sustainable society. In
March 2007, Taiyo Life became the first Japanese life insurance company to sign the Principles for Responsible Investment (PRI),*1 a global investor initiativein partnership with the UNEP Finance Initiative (UNEP FI)*2 and the UN Global Compact. Before signing the PRI, Taiyo Life had taken into account profitability,
safety, and public nature in making investment of insurance premiums received from the customers, and also, when necessary, took actions to suspendor refrain from business transaction with companies involved in scandals or social problems. After signing the PRI, the company has developed its asset
management process based on the PRI, and has promoted asset management taking into account the issues of the environment (E), society (S), and corporate
governance (G). The latest information on our activities concerning PRI is posted on the Taiyo Life website.*3*1 The PRI, comprised of six principles, are a code of conduct to encourage institutional investors and the like to take ESG (environmental, social, and corporate governance)
issues into account in their investment behavior.
*2 The UNEP FI is a broad, close-nit partnership comprised of approximately 190 financial institutions from all over the world. In aiming for balance between economic
development and environmental protection, it carries out information exchange and coordination activities with a large number of financial institutions.
*3 For details about Taiyo Life’s Principles for Responsible Investment (PRI) Activities, please visit its official website at http: //www.taiyo-seimei.co.jp/summary/pri.html

1–1

Basic Concept

PR1

l Obtaining Customer Feedback through Daily Business
Activities
In the course of daily business activities, the Group’s three life
insurance companies receive feedback from their customers.
We set up many points of contact with customers, such as sales
representatives, agents, call centers (Customer Service Centers),
the Internet and so forth, to continually enhance the system forgathering customer feedback. We also conduct regular, as wellas ad-hoc, surveys to straightforwardly ask customers about theirsatisfaction level.

FS5l Reflecting Customer Feedback in Operations
The Group’s three life insurance companies have set up a department
and a committee consisting of external members in charge ofcustomer satisfaction management. We are working on developing
a total system ensuring customer satisfaction at all stages ofinteraction with customers, from making contracts to payment of
insurance claims and benefits, based upon the clearly stated policy
for customer satisfaction and specific guidelines for the handling ofcustomer complaints. All feedback from customers is integrated intoa centralized database, and it is shared by the relevant units for thedevelopment and quality improvement of products and services, aswell as for the improvement of business practices.

Outline of the T&D Life Group

Social Aspects

Management

Managementn The Principles for Responsible Investment (PRI) and Taiyo Life’s Main Activities

2) We will be active owners and incorporate
ESG issues into our ownership policies andpracticesl The company has specified the PRI concept in the proxy voting guidelines, and plays a role as a
responsible shareholder.
l Taiyo Life discloses, on the company website, its basic policy on proxy voting for domestic shares.

3) We will seek appropriate disclosure on ESG
issues by the entities in which we investl In order to check the latest situation of investees and borrowers in terms of ESG, the company collects
and carefully reviews the CSR reports (environmental reports) published by them.

4) We will promote acceptance andimplementation of the Principles within theinvestment industryl To promote the PRI, the company explains to corporate pension insurance clients and others about its
asset management policies and activities associated with the PRI.

5) We will work together to enhance oureffectiveness in implementing the Principlesl To promote the PRI and conduct related activities more effectively, the company holds meetings withother signatory companies on a regular basis to discuss specific promotion measures.

6) We will each report on our activities andprogress towards implementing thePrinciplesl Taiyo Life reports the status of its activities on its website and in its corporate communication reports.
l The company promotes employees’ awareness about the PRI by means of internal seminars, in-housemagazines and e-learning.

5–8

Inclusion in SRI Indexes

T&D Holdings is included in various SRI(socially responsible investment) indexes. SRI
is a method of choosing investment targets
not simply based on financial considerations
but also on assessments of companies’
corporate responsibility performance including
contributions to the global environment andsociety. Being a constituent of the recognized
SRI indexes represents a positive external
assessment of the T&D Life Group in terms of thecorporate responsibility. At the same time, suchan impartial assessment by outside professionals
is a very useful yardstick to review and improve
our corporate responsibility management. We
aspire to be a corporate group trusted by global
long-term investors.

T&D Holdings is a member of the following SRI Indexes (as of the end of September 2011)l DJSI Asia/Pacific
The Dow Jones Sustainability Index Asia Pacificcomprises leading companies in terms ofsustainability, selected from developed markets
in the Asia Pacific, based on SAM evaluation. The
DJSI Asia Pacific tracks the financial performance (from a long-term economic perspective), andthe environmental and social contributions of the top 20% of the 600 largest companies in thedeveloped Asia Pacific markets listed in the Dow Jones Global Total Stock Market Index.
l FTSE4Good Global Index
The FTSE4Good Global Index is a global SRI index of companies meeting
environmental, social and other globally recognized standards. It has been
designed by FTSE, a company jointly owned by the Financial Times and theLondon Stock Exchange.

19 T&D Life Group Corporate Responsibility Report 2011

Examples of Improvements Based on Customer Feedback

4.17

PR1

Taiyo Life
Customer’s opinions

How we respondedl As I want to increase the coverage of mycurrent insurance a little, I wonder if you candevelop an insurance program which can add
protection after the contract.

l In October 2009, we started offering add-on options for our mainstay Hoken Kumikyoku Best
program to allow policyholders of this program to add the latest features or modify details after
purchase to ensure that coverage plans best meet each policyholder according to their life stage.
Under this program, premium reductions can be offered for additional options in combination
with current contracts.

l I have difficulty understanding the policies of
Hoken Kumikyoku Best. In addition, the policy
statement is rather too bulky. I wish it could
be smaller.

l With the launch of Best Nenkin, an individual annuity option under the Hoken Kumikyoku Best
program, in July 2010, we reviewed and modified the descriptions of insurance policies to use simpler
expressions. At the same time, in an effort to reduce the size of policy statements, we began to use
A-4 size certificates, replacing the previous booklet statements, for single premium plans.

Social Aspects

1) We will incorporate ESG issues into
investment analysis and decision-making
processes

1–2

Daido Life
Customer’s opinions

How we respondedl Insurance contracts involve a lot of paperwork
to get through, in particular, signing andsealing.

lR elating to written consent and notification of the insured, which previously required theinsured and policyholder to sign and seal related forms, we have abolished sealing on theoriginal by the insured. We have also abolished both signing and sealing by the insured andpolicyholder from the copy to be retained by customers.

l I was asked to meet the responsible sales
representative in person to complete
document procedures. However, it is difficult tofind time for the meeting.

lA s a support for busy customers, we expanded mail handling for documentation requirements
to include those for change of beneficiary, and policy details, among others. As soon as our callcenters receive the request, requested forms will be sent promptly from the head office.

Environmental Aspects

Main Activitiesl The company has adopted the guidelines for investment and lending in due consideration ofenvironment, society, and corporate governance aspects, and has incorporated ESG issues into asset
management processes.
l The company has reflected the PRI concept in its internal rules and regulations for asset management.

T&D Financial Life
Customer’s opinions

How we respondedl The description of notice and details on
renewing insurance is difficult to understand.

lW
 e improved the description of the documents related to insurance renewal, by using plainer
language and expressions. Major examples of our improvement efforts are the inclusion of an
explanation regarding the option for reduced premium offered at the time of renewal, as well
as rewriting the terms and conditions for premium payment to improve readability instead ofsimply copying the corresponding policy provisions.

l I paid a large premium in advance to extend
the coverage period up to the age of 80 (“Age80 Option”). Following this advance payment,
I have not received any notice or contact fromthe company to confirm the completion of theprocess, which is worrying me.

l F or the Age 80 Option, we previously prepared and sent a notice on confirmed premium
payments in accordance with the company’s predetermined handling schedule, which often
resulted in an uncomfortable time lapse for the customer before the notice arrived. To remedy this,we have changed the handling procedure for the Age 80 Option to start notice preparation andmailing upon confirmation of the premium payment.

T&D Life Group Corporate Responsibility Report 2011 20

Appendix

The Principles for Responsible Investment (PRI)n Activities to Respond to the Customer Feedback
PR5lS ystem for Reflecting the Customer Feedback in Operations

Sharing of
information

Instructions

Branchoffices
Reports

Head offices• Customer
Consultation Center• Payment
Consultation Center• Departments anddivisions concerned

Relateddepartments

Measures toprevent recurrence,
improve services, etc.

l “ Q-up Campaign”: Company-wide Campaign for Business
Process Improvements
Taiyo Life conducts the “Q-up Campaign” as an effort to improve
its services and operations by utilizing customer feedback,including opinions, requests and complaints. Since its launchin fiscal 2007, this company-wide initiative has been organized
every year under different themes aiming to increase customer
satisfaction.
In fiscal 2010, focusing on the theme of “making persistent efforts
to offer ever better quality service,“ which reflects the company’s
management vision, each branch office set goals and conductedactivities to further enhance service and operation quality.
Departments with outstanding achievements under this campaign
are given awards at an annual ceremony. In FY 2010, 19 branch
offices selected from each region across Japan received awards
and made a presentation on their efforts and achievements
over the year. These good practices are shared throughout thecompany and used to help make improvements in other branches
and departments.

Instructions

Opinions,
recommendations

Call center

WebsiteManagement

Customer surveys

Informal meetings
with customers

Department in charge of gatheringand analyzing customer feedback

Operational departments

Studying and analyzing improvement measures, reporting to management
Improved products
and services

More reliable and satisfying
customer service

Enhancing customer satisfactionl Customer Survey
Daido Life conducts a number of customer surveys in order toextensively gather customers’ views regarding our business in addition
to their efforts to hear opinions and requests through communication
with customers in the course of business.
These include surveys for new policyholders on their assessment ofsales representatives’ attitude and readability of documents, as wellas surveys on corporate managers’ satisfaction with our products,
services, and after-sale services.

Survey of Customer Satisfaction regarding
Sales Representatives(targeting new policyholders upon completing a contract)
Dissatisfied 0.8%
Somewhatdissatisfied 1.0%
Can’t sayeither14.8%

No answer 1.3%

Verysatisfied38.5%

Satisfied
43.6%[Outline of Survey]

Survey period: April 2010 to March 2011
Respondents: All of new policyholders
Valid responses received: 4,385
No. of questions: 17 questions in 5 categories
A total of 82.1% of respondents answered thatthey were “very satisfied” or “satisfied.”l Response to Customer Complaints
In our definition, “complaint” means customer dissatisfaction expressed regarding the company’s operations. Upon receiving complaints,
we immediately respond in a sincere manner, setting out to resolve such issues. At the same time we take these complaints as valuable
information to be used for improving our business processes.
n Customer Feedback (Analysis of Customer Complaints)
Type of feedback(Units: no. of responses; proportion: %)FY 2008
No. received

Branchoffices

Gathering and analyzing
customer feedback

ReportslR
 enewing ISO 10002 Certification
Taiyo Life obtained ISO 10002 certification (for quality
management, customer satisfaction and guidelines for handlingof complaints within organizations) on March 31, 2008, for thecompany’s consistent efforts to improve business process andservices by using customer feedback.
Since then, the company has undergone annual surveillance
assessments, and in February 2011, we went through the firsttriennial renewal assessment. We received the review results
stating that our activities were satisfactorily in conformity with the
ISO 10002 requirements and in effective operation, and renewal of
our ISO certification was approved.

lB reakdown of Customer Feedback Received
Type of feedback

Customer Feedback
CouncilPayment
Consultation
CenterCustomer contact

Social Aspects

WebsiteAggregationand central
managementof information

FY 2009%

No. received

FY 2010%

No. received%(Units: no. of complaints; proportion: %)FY 2010
No. received%

Purchase of life insurance policy

1,774

16.8

Payment of premiums

1,212

11.5

Procedures after making a contract

3,670

34.7

Complaint*

16,207

31.6

14,05930.7

14,73035.4

Comment, request & suggestion

5,465

10.6

2,324

5.1

2,114

5.1

Payment of insurance claims and benefits

2,336

22.1

Appreciation & praise

29,67657.8

29,43764.2

24,785

59.5

Other

1,571

14.9

Total

51,348100.0

45,820100.041,629100.0

Complaints in total

10,563100.0* “Complaint” refers to an expression of dissatisfaction by customers

21 T&D Life Group Corporate Responsibility Report 2011

PR5

Opinions, requests,
complaints, etc

Improving businessprocess

Customersurveys• Sales representative• Customer service
staff• Administrative staff

Preparation of
measures toprevent recurrence,
improve services, etc.

Reports

Management

Policyholder
Meetings

Customer
Consultation
CenterBranch offices

PR1

Customer

Customer Feedback
Implementation
Committee• Visits tocustomers• Visits bycustomers

Response to customer

Customer Feedback
Information System

Face-to-facemeetings

Analysis andstudy of customer
feedback

Departmentsin charge

Channel for collecting customer feedback
Customer
Service Center(call center)

Measures Taken by Daido Lifel System for Reflecting Customer Feedback in Operations[Workflow for reflecting customer feedback in operations]

By telephone
calls

1–4

Environmental Aspects

PR1* Daido Life defines customers’ expressions of dissatisfaction regarding the company’s operations as “complaints.”

T&D Life Group Corporate Responsibility Report 2011 22

Appendix

Measures Taken by Taiyo Life

Collecting customer
feedback

1–3

Outline of the T&D Life Group

Social Aspects

PR5

AnswerReport,instructions

Customer Consultation Division

CustomerComplaint,
requestfor advice,inquiries

Customer Service Center(call center)l System for Rapidly Responding to Customer Feedback
Request for advice,inquiries

ComplianceDepartment

Inquiry

External
legal advisor

Confirmation of nature of complaints,
coordinated efforts to resolve complaints
Instruction forimprovement

Complaint Recurrence
Prevention Committee

ReportReportFinancial
institution
agent

Departments
and divisions
concerned
ServiceSupervision
CommitteelC
 ustomer Survey
T&D Financial Life conducts customer satisfaction survey to proactively reflect customer feedback in its operations. This survey includes
questions concerning support by communicators at the Customer Service Center, handling of the procedures by our staff, ways of informing
customers about products, and so forth.
For more details about the survey, please refer to our website.
Summary of Survey Findings
Q. How did you feel about the form
you filled out for the procedures?
2.7%

0.6%

Q. How did you feel about support
by communicators at the Customer
Service Center?

20.8%

67.5%

Easy to understandFairly easy to understandSome difficulties in understanding
Hard to understandThe survey was sent to customers who purchased
insurance policies through financial institution agentsand requested our service for insurance contract
administration. The survey sheets were sent to them
together with the documents for the administration
procedure.
Survey period:
November 1, 2010 to February 10, 2011
(Responses received up to March 31, 2011 were
processed)
No. of surveys sent: 2,000
Valid responses:
924
Response rate:
46.2%

9.3%

0.7%
0.9%

29.2%

[Outline of Survey]

Methodology:

68.4%

Polite and kind
Satisfactory support
Some difficult explanation to understandImpersonal and unfriendly
Have never phoned themlP
 rovision of Information on the Internet
T&D Financial Life publishes inquiries, FAQs, complaints, comments and requests from the customers on the website to improve convenienceon the part of customers.
l Customer Feedback (Analysis of Customer Complaints)
Item

No. of complaints

Payment of premiums etc.

102

Procedures after making a contract380

Insurance claims and benefits

183

Others

321

Total

1,139

23 T&D Life Group Corporate Responsibility Report 2011

Life insurance is a mutual aid system in which costs paid to insured
deaths, hospitalizations, nursing care, etc. are covered by premiums
statistically calculated by mortality and accident rates according to
the law of large numbers.
For this reason, life insurance companies are unable to accept
every person who wishes to purchase policies regardless of
their circumstances. In order to maintain the viability of the life
insurance system, some people whose expected mortality rates

1–7

PR1

FS15

or insurance accident rates exceed certain limits are unfortunately
either rejected or accepted only under certain conditions such as
application of additional premiums and so on.
The Group’s three life insurance companies and other Group
members respect customers’ human rights, develop and offer
many unique insurance products which meet a wide variety ofcustomer needs, health conditions, gender, enrollment age andother specific circumstances.

Products Meeting Social Needs

FS7

The Group’s three life insurance companies and other Group members offer high added-value products in response to the issues and needs
occasioned by the changing social structure, such as the rapid aging of the population and a low birthrate.

Product Examples
Taiyo Life

Daido Lifel Insurance program that offers a variety of options to be selected andcombined flexibly to build plans that meet the needs of individual
customers• Hoken Kumikyoku Bestl Medical insurance for people with past hospitalization or surgery
history, or who are currently under medical treatment• Nonparticipating nonselective medical insurance: Taiyo-seimei no
Yasashii Hoken• Nonparticipating semi-selective medical insurance: Kisei Kanwal Expanded-coverage term insurance providing insurance claims not
only in case of death but also in need of extensive nursing care
• Nonparticipating age-specific maturity term life insurance (for life security)l Critical illness insurance plan with living benefit that covers cancer,
acute myocardial infarction, and cerebral stroke. Designed toprovide corporations with a strong protection against such risks of
employees.
• Nonparticipating critical illness insurance: J Typel Savings-based plan for individual whole life insurance that offers
long-term coverage. Designed to support stable asset management
and preparation for inheritance.
• Nonparticipating single premium whole life insurance

T&D Financial Lifel Whole life insurance plan offering interest return from the selected
foreign currency fund, which will be added to the policy value every
year throughout the insured’s lifetime• Nonparticipating variable whole life insurance (foreign exchange
linked, currency selected, type I): Lifetime Premium Worldl Whole life insurance plan offering interest return from the fund in
the yen, which will be added (in fixed amounts) to the policy value
every year throughout the insured’s lifetime• Nonparticipating whole life insurance (deposit interest rate selected,
type I): Lifetime Premium Japan

1–8

Pet and Family Small-amount Short-term Insurancel Insurance offering protection against illness or injury of pets, asfamily members• Pet medical insurance: Genki Number One
The information concerning insurance products on this page is provided
for the purpose of describing corporate responsibility activities in the
T&D Life Group, not for that of insurance product offering. For moredetails about products, please see the product pamphlets and so on.

Establishment of Sales Policies

PR6

FS15

Sales Policies (Taiyo Life)FY 2010
153

Fairness in offering Insurance Products to the Broader Public

The Group’s three life insurance companies and other Group members have established individual Sales Policies for selling life insurance and otherproducts. Under these rules, each Group company strives to develop and offer appropriate products that meet customers’ needs and circumstances.

(Units: no. of complaints)

New contracts

1–6

Social Aspects

PR1

Environmental Aspects

Measures Taken by T&D Financial LifeThe following are the Taiyo Life’s basic sales policies for offering financial
products including life insurances to customers. We always endeavor
to develop and sell right products in an appropriate manner in due
consideration of customers’ desires, circumstances and privacy, and provide
suitable services through consultation sales activities.

* “ Complaints” refers to customers’ complaints and dissatisfaction
about products and services, and expressions of dissatisfaction.

l We will comply with the applicable laws, rules and regulations in sales activities.
l We will endeavor to carry out appropriate sales activities in considerationof the customer’s circumstances.
l We will give due consideration to the time and the place for sales activities.
l We will explain the important issues appropriately.
l We will make efforts to enhance employee education and training program.
l We will safeguard customer information strictly in confidence.
l We will make continuous efforts to establish an internal structure ensuring
appropriate sales activities.

T&D Life Group Corporate Responsibility Report 2011 24

Appendix

1–5

Outline of the T&D Life Groupn Striving for Better Products and Services

Management

Social Aspects

The Group’s three life insurance companies and other Group members have formulated
Personal Information Protection Declarations (Privacy Policies) and publicly announced
them on their websites. In addition, T&D Information Systems, a Group company that
supports the information management system of the T&D Life Group, handles various
data, including personal information, appropriately under strict control. In May 2005, T&D
Information Systems obtained a Privacy Mark certification, which is awarded to companies
that demonstrate excellent personal information protection. The company also obtained
ISO 27001 Information Security Management System certification in March 2007.

1–11

Privacy Mark

Efforts to Offer Customer-Oriented Services

PR1

The Group's three life insurance companies have each set up various systems aiming at providing quality after-sales services. At the Customer
Service Center, professionally trained staff handles inquiries and insurance claims from customers nationwide over the telephone in aconsiderate, polite, prompt, and accurate manner. Also, all our branch counter staff and sales representatives, fully aware of the importance of
post-contract support, attend to individual customers, offering best possible service to each of them.
At Taiyo Life, in addition to sales representatives, customer service staff calls on customers regularly after contract. Currently, the approximately
600 customer service staff are in charge of a range of support services, specifically, arranging necessary procedures for making insurance
claims, changing registered personal information (e.g. addresses), among others. They also introduce new products and services, as well as
receiving diverse requests from customers.

1–12
1–10

Working toward Better After-sales Service

PR6

From making contracts to payment of insurance claims and benefits, the Group’s three life insurance companies and other Group members
strive to provide services stressing the importance of understandability on the part of customers and offering reliable services.

Other Services

PR1

As shown below, the Group's three life insurance companies offer a diversity of services to meet the requests of customers.
l T&D Club Off
T&D Club Off provides a range of services for health promotion and leisure to the policyholders of the three life insurance companies and Pet and Family Smallamount Short-term Insurance.

<After-sales Services>

Major Documents

The Group’s three life insurance companies work toensure customer satisfaction by providing various kinds ofinformation after contracts. We also work to enhance ourservices so that the policyholders can make insurance andbenefit claims more easily.

l Clearly worded “Product Pamphlet”
l “Product Summary Sheet” (contract summary) tailoredto the life plan of each individual customer
l “Notifications of Important Matters” (reminder
Information) calling the customer’s attention toparticularly important pointsl “Policy Leaflet and Policy Provisions” describing thevarious procedures when making a contract, and thestructure of the productl “Confirmation of Intent” as a final step to ensurethat the customer’s needs are met by the insurance
product offered

Examples of Measures to Facilitate Making Insurance
and Benefit Claimsl Distribution of easy-to-understand pamphlets withSocial Aspects

n Examples of Services<At the Time of Making a Contract>l Domestic accommodations l Online reservations for overseas hotels l Business hotel desk l Golf desk l Leisure facilitiesl Complimentary telephone advisory service (on taxation, asset management, pensions, childcare, dietary habits, etc.)l Services supporting daily living (full of helpful services)
Please visit each company’s website for more details of the services.

l Customer Service Center Open on Saturdays Taiyo Life
Taiyo Life’s Customer Service Center (call center) operates on Saturdays as well to provide services to customers who are busy on weekdays.

l Useful Services for SMEs Daido Life
Daido Life provides various services to corporate policyholders to support their business management and promotion of health.

n Examples of Services

examples of payments as well as procedures forl Providing reports on management strategies, industry trends and other useful business informationl Providing standard form of company regulations l Complimentary assessment of company rules
l Information on public subsidies and supportsl Health counseling and second-opinion service* For more details, please contact the customer service center of Daido Life.

making insurance and benefit claimsl Regular notification of contract detailsl Reimbursement of costs for obtaining medical
certificate if the claim requiring the medical certificate
is rejectedl Services through the Internet

FS14

The Group’s three life insurance companies and other Group members provide various kinds of information on their websites. To improve the convenience ofcustomers, we also offer online services for payment, inquiries and changing registered information. At Pet and Family Small-amount Short-term Insurance,
customers can purchase pet insurance on the company’s website.

l Enhancement of call centers

n Examples of Services◆ Awards for Customer Services (See page 4 for more details.)✩ Contact Center Awards 2010 (Best Technology of the Year): Daido Life
✩ UCDA Award 2011 (Business Forms Division, Comprehensive Notification Category): Taiyo Life, Daido Life

25 T&D Life Group Corporate Responsibility Report 2011

Outline of the T&D Life Group

PR1

2.10

Taiyo Life
Services offered with no particular written claims requiredl Fund transfer for policyholder loans, accumulated dividends,
deferred funds, etc.
l Reissue of insurance certificates and annuity premium payment
certificatesl Change of address, request for designated proxy application option
Other services offered online
l Inquiries about insurance policy details, reissue of life insurance
premium payment certificates, sending application forms onrequest, etc.

Daido Lifel Change in contract and insurance claim (change of address,
account, etc.)
l Web-ATM (loans to policyholders, withdrawal of accumulated
dividends, etc.)l Inquiries about insurance policy details, inquiries about accounts
for automatic withdrawal of insurance premiums, and advice on
insurance premiums accounting method
T&D Financial Lifel Outline and details of policy (coverage details and change inaccumulated funds)l Transfer of accumulated funds, set up transfer ratio (in case ofcontracts with periodic increase of amount)l Requests for forms for various procedures, change of address, reissueof life insurance premium payment certificates, etc.
* For more details, please contact the respective customer service
centers of the Group’s three life insurance companies.

T&D Life Group Corporate Responsibility Report 2011 26

Environmental Aspects

Protection of Personal Information

Appendix

1–9Management

Social Aspects

LA11

PR1

FS4

Group's three life insurance companies are working to enhance the skills of their customer service staff to increase customer satisfaction
focusing on basic and specialist knowledge about life insurance as well as compliance.
The three life insurance companies have diverse staff members such as sales representatives, customer service staff, agents and wholesalers
who are engaged in duties to provide the most suitable services to customers depending upon each individual business model. We havedeveloped human capital training programs for such diverse staff, and always work to provide them with the best educational and training
opportunities.

1–14

Education Program for New Employees (eCompass)

Taiyo Life

LA11

PR1

1–15

E-DFP (Executive Daido Financial Planner) Program

LA11

PR1

FS4

Sales representatives must get a firm grasp of customer needs, which are diversifying and becoming more sophisticated, and practice highquality consulting-oriented sales. For this reason, Daido Life has set up its own E-DFP (Executive Daido Financial Planner) system whose
purpose is enabling its sales representatives a wide range of professional knowledge including taxation, finance, and financial products.
E-DFP Program

FS4

Taiyo Life has a system in place to train sales representatives to develop their capabilities to design and offer optimal insurance plans thatmeet each customer with different needs depending on a variety of factors, including family structure, occupation, income, plan for children’s
education, insurance already purchased and so on, aiming to increase each customer’s satisfaction. Our sales personnel undertake internal
training programs and work to obtain external qualifications to gain specialist knowledge on insurance products as well as tax affairs andfinancial planning expertise.

Daido Life

Common-to-industry
Education System
offered by the Life
Insurance Associationof JapanProfessional
Course Exam

Advanced Professional
Course Exam

College Course ExamLife Consultant

SeniorLife Consultant

Total Life Consultant

Acquisition of
E-DFP qualification

FP skill
certification exam

10 daysof training

Stage 1
(prior toregistration)● Acquiring basic sales
methodologies

4 daysof training

Registration● General Education
Programs for New
Sales Representatives● Cultivation of
attitude to work anda sense of
responsibility● Basic knowledge
necessary for sales
activities

Examination on general education

Application

Basic
training

Training Stage 1

Training Stage 2

Training Stage 3

Training Stage 4First to third month

Fourth to sixth month

Seventh totwelfth month

Second to third year

Acquiring basic
knowledge of insurance
sales, including
knowledge about
products and tax affairs,
and improving
consultation ability tooffer optimal insurance
plans to customers

Acquiring knowledge ofafter-sales service, andcomprehensive risk
management including
life insurance andnon-life insurance

For 3 months including

For 3 months including

13 days of training

6 days of training

Developing an ability
to propose appropriate
life planning solutions
depending uponoccupation, age,composition of family,
etc.

Improving sales
capabilities in each sales
process by overcoming
weakness

Compulsory: 3rd Grade
Certified Skilled Worker
of Financial Planning

Self-development:
Affiliated Financial
Planner and 2nd Grade
Certified Skilled Worker
of Financial Planning

For 6 months including

For 2 years including

6 days of training

2nd Grade Certified Skilled Worker
of Financial Planning or above

Sales Agent Training Program

Daido Life

LA11

PR1

FS4

At Daido Life, staff at the head office, branches and departments in charge work closely together to provide high-quality support for sales
agents enabling them to respond to customers’ diversified needs. The company also offers a hands-on training program to them, using its
own computer-based training materials and practical guides as part of the Sales Agent Training Program, with the aim of ensuring thoroughcompliance by sales agents, and helping them learn about the insurance business.

1–17

Wholesaler Activities

T&D Financial Life

LA11

PR1

FS4

T&D Financial Life carries out elaborate support activities for the sales agents (banks and other financial institutions) through its staff assigned
to assist sales agents called “wholesalers” in order to enable them to make the best proposals to customers.
In addition, to win the trust of customers and sales agents, we offer practical trainings to wholesalers, including knowledge on insurance andother financial products, asset management, laws and regulations, and financial systems as well as presentation skills for accurately explaining
features of our products to customers and sales agents.

Appendix

Continuous Educational Program

8 days of training

1–16

3rd Grade Certified Skilled
Worker of Financial PlanningSocial Aspects

Education Programs for New Sales Representatives
Training for New Sales Representatives

Outline of the T&D Life Group

Development of Service Staff Skills

Environmental Aspects

1–13Management

Social Aspects

27 T&D Life Group Corporate Responsibility Report 2011

T&D Life Group Corporate Responsibility Report 2011 28

n Use and Development of Diverse Human Resources

Human resources development at the T&D Life Group focuses on “development of future leaders” and “creation of corporate culture that encourages
demonstration of diverse talents,” as stated in its Medium-Term Management Plan. Under these shared goals, each Group company has formulated its training
programs to develop and enhance the skills and capabilities of employees.

2–2

Employee Education and Training

LA11

FS4

The Group’s three life insurance companies provide employees with education and training through on-the-job training, group training, and supporting
self-educational efforts. The Group encourages personal career improvement efforts of individual employees by actively supporting their efforts to earn
professional qualifications and offering a broad array of courses through correspondence study, e-learning and other educational and training channels.

2–3

Initiatives to Offer Employees Opportunities for Growth

LA11

FS4

The T&D Life Group carries out a systematic job rotation so that employees can enhance their ability to work with a broad perspective of the entire company
by experiencing various jobs within the organization. Young employees are rotated through different positions, for example moving between the Head Officeand branches for a certain period after they start working, or moving from sales to administrative jobs, or vice versa, in order to acquire basic knowledge
and improve their skills. At the managerial level, employees who have served as Head Office division managers are to serve as branch managers, or branchmanagerial staff are rotated to Head Office positions in order to strengthen their managerial skills.
In addition, the Group's three life insurance companies furnish employees with opportunities to actively develop their own skills and offer support for their
preparation of career plans.
Taiyo Life, Daido Life, T&D Financial Lifel In-house Recruiting System
Under this system, employees can take up various challenges, such as
application for positions of their choice and selection for admission to
MBA programs.
l Personnel Exchanges
Personnel exchange among the Group’s three life insurance companies
allows employees to get involved in work other than that in their regular
position. We expect this interchange not only to stimulate communication
within the Group but also to heighten competitiveness of the entire Groupthrough sharing of the strengths of each member company.

Taiyo Lifel Working Experience at Different Workplace
By offering employees an opportunity to work at different branches or
Head Office, this program enables employees to experience work inother business units. As such, it makes for a better understanding of thecurrent nature of work and for fuller in-house communication.
Daido Lifel Overseas Training ProgramThis program is organized to provide employees with overseasinternship opportunities for working in different culture and sectors fora prolonged period, with a long-term view of developing future leadersthat are capable of flexibly responding to constantly changing businessenvironment caused by economic globalization, as well as strong
leadership and language skills. In FY 2011 the program will be heldin New York and Washington D.C. focusing on language training andinternships at local companies.

n Diversity Initiatives

2–4

Employment of People with Disabilities

LA13

As of the end of March 2011, a total of 288 employees with disabilities worked in the Group’s three life insurance companies, who account for 1.76 percent ofoverall employment. Despite an increase in the number of these employees from 284 in the previous year, the percentage is below the legal requirement at
1.8 percent, mainly attributable to alteration in the calculation method due to amendments to the law. We will continue working to create a work environmentthat encourages and supports people with disabilities to work comfortably, and will quickly restore the disabilities employment rate to the required level andmaintain it above the requirement.

2–5

Reemployment of Seniors

LA11

The Group’s three life insurance companies have introduced a reemployment program for employees reaching the mandatory retirement age. Under thisprogram, individuals meeting certain criteria can be re-hired up to the age of 65. In addition, Taiyo Life and Daido Life hold life plan seminars for employees ofa certain age before their retirement. The seminars prompt them to think about their future styles of working and living.

29 T&D Life Group Corporate Responsibility Report 2011

2–6

Initiatives to Support Women’s Careers

Because it is committed to enabling work with high levels of motivationand enthusiasm by all employees, the Group actively makes full use of all
personnel capabilities and determines postings regardless of gender.
The Group is building workplaces where women can give full play to theirskills and engage in extensive activities. The specific steps to this end
include the promotion of talented female employees to management
positions, provisions for a change of job status from clerical work to career
track, and organization of ad-hoc teams for new product development
through a job posting system open to female employees only, for the
purpose of reflecting the female perspective in the product development.

2–7

LA11
l Career Vision Seminars Daido Life
Daido Life holds “Career Vision Seminars” for female administrative
staff members every year in order to give them opportunities to think
about their future career plans. For the seminar held during FY 2010, weorganized a panel discussion, in which invited women managers andmid-career workers talked about their experience, vision, and work style.
The seminar was received as inspiring and helped our female employees
develop clear visions for their career plan.

Human Rights Education

HR3

FS4

The T&D Life Group holds human rights education sessions for all employees more than twice a year, touching on discrimination due to social class or
disability, sexual harassment and other human rights issues, to deepen employees’ understanding of human rights issues.

n Data on T&D Life Group Employees

2–8

Employee Statistics

LA1

l Group’s Three Life Insurance Companies
No. of employees

No. of people hired
FY 2009

FY 2010

No. of employees

20,57020,451

4,277

4,097

Male

4,417

4,342

220

208

Female16,153

16,109

4,057

3,889

12,99013,056

3,907

3,842

Male

580

528

44

56

Female12,41012,528

3,863

3,786

Administrative staff

6,886

6,781

369

255

Male
(Managers)

3,837(1,977)

3,814(1,946)

176

152

Female(Managers)

3,049
(141)

2,967
(152)

193

103

Career track/area career-track employees, others

4,611

4,569

268

205

Clerical employees

2,275

2,212

101

50

Customer service staff

694

614

1

0

2–9

20,595(2,071)

20,340(1,999)Investment-related
businesses

507

(41)

514

(41)

Administration-related
businesses

873

(396)

878

(311)

21,975(2,508)21,732(2,351)

Total* 	The number of employees shows the number of employed staff and does
not include executive officers. The number of part-time workers is shown inparentheses as an annual average, which is not included in the number of
employees.
* The numbers of part-time workers shown above are different from those in our
financial report, due to rounding of fractions.

FY 2009

FY 2010

1.83

1.76

No. of employees taking maternity leave

183

149

No. of employees taking childcare leave

201

191

Male

66

75

Female135

116

FemaleAvg. no. of paid vacation days taken

March 31, 2010 March 31, 2011

Insurance and insurancerelated businesses

Employment rate for persons with disabilities (%)

Male

No. of employees

Business division

Workplace Data (Group’s Three Life Insurance Companies)

No. of employees taking nursing-care leave

LA13

l T&D Holdings Consolidated

March 31, March 31,
2010
2011

Sales representatives

LA2

8

5

0

0

8

5

10.0

11.5

Social Aspects

FS4

3.11

LA1

LA2

Environmental Aspects

Basic Concept (Human Resources Development Policy)

LA13

T&D Life Group Corporate Responsibility Report 2011 30

Appendix

2–1

Outline of the T&D Life Group

2. Together with Our Employees

Management

Social Aspects

Dialogue and Consultations with Labor Unions

4.4

Each of the three life insurance companies in the T&D Life Group has an independent labor union, and the companies and labor unions work
together to maintain a sound labor-management relationship based on the spirit of trusting each other. The companies have proactively
discussed with the unions on a wide range of issues including business management, corporate policies, wages, working hours, holidays,
personnel management systems, fringe benefits and so forth. We believe that a truly meaningful cooperative relationship between
companies and the labor unions can be built only through straightforward discussions based upon their respective viewpoints, and that kindof relationship will motivate employees and bolster the competitiveness of the companies.

2–12

Initiatives Reflecting Employee Feedback

4.4

The Group’s three life insurance companies conduct employee awareness surveys addressing issues like job satisfaction, working conditions
and the personnel evaluation system, and have implemented various measures based on the survey results. We obtain the views from
employees as reference information for management, which include opinions about the current personnel system and the operation of thesystem, as well as the employee satisfaction (ES), a critical element leading to a greater customer satisfaction (CS).

2–13

Health Care for Employees

l Initiatives by Human Resources Department
LA8
The T&D Life Group is also concerned about managementof the mental health of its employees. It has concluded contracts
with physicians specializing in mental health and madearrangements for employees to get consultation and treatment
without worry. In addition, the Group’s three life insurancecompanies implement the following measures.
Taiyo LifeTo prevent their subordinate staff from experiencing mental disorders
and to build a vibrant workplace, all the managers are encouraged totake the Certification Test for Mental Health Management sponsoredby the Osaka Chamber of Commerce and Industry.
Daido LifeFor newly appointed supervisors and managers, mental healthtraining is conducted by outside lecturers and e-learning.
T&D Financial Life
Seminars for all managers are organized with external experts
invited to discuss “mental health care for managers.”

31 T&D Life Group Corporate Responsibility Report 2011

LA9
l Health Insurance Societies
The Group’s three life insurance companies have their own
independent health insurance societies, which work to prevent
lifestyle diseases, promote good health and engage in otheractivities to help society members manage their health.
The societies cover medical costs for the members and theirdependents; conduct public relations campaigns to raiseawareness about proper use of health insurance; pay subsidies forannual physical examinations such as complete medical checkups and promote cancer screening. Since FY 2008, the companies’
health insurance societies have also been implementing specified
medical check-ups and health care guidance with the aim ofpreventing lifestyle diseases.

EC8

The T&D Life Group has formulated the T&D Life Group CSR Charter based on the Group’s Corporate Philosophy of “With our ‘Try & Discover’
motto for creating value, we aim to be a group that contributes to all people and societies.” The Group regards not only contribution throughour main business but also through extra activities of contribution to communities and society as naturally being a duty that an enterprisemust discharge as a member of society. Based on this stance, the Group actively engages in a wide range of activities of social contribution
through T&D Holdings, each Group company, and foundations as well as volunteer work by executives and employees.

n Activities for Local Communities and Society

3–2

Blood Donation Drive

EC8

The T&D Life Group cooperates with blood drives hosted by the Japanese Red Cross Tokyo Metropolitan Blood Center.
In this semiannual joint group project, a blood donation clinic is set up for two days at the Shiodome Head Office Building and executives andemployees are encouraged to donate blood. In FY 2010, a total of 332 people in the Group contributed their blood to the drive.

3–3

Disaster Relief Fund Donations

EC8

The T&D Life Group and the Group companies make contributions to disaster relief funds when major disasters occur.

3–4

Nationwide Clean Campaign

Taiyo LifeEC8

As a part of its activities for contribution to the community, Taiyo Life began cleaning of the vicinity of its Head Office in 1982. In 2004, it
renamed this activity the “Nationwide Clean Campaign,” and its branches nationwide, from Hokkaido in the north to Okinawa in the south,
began clean-up campaigns in the surrounding community. In FY 2010, the Campaign attracted 9,435 participants (executives, employees, andtheir families) from the Head Office, affiliated firms, and branches.
With the cooperation of Minato Ward Office in Tokyo and the participation of corporate members of the Minato Eco-conscious Consortium,
the Head Office (In Tokyo’s Shiodome district) organized the “Big Clean-up Project,” a project jointly conducted with an activity promoting
thorough conformity with the Minato Tobacco Rule (prohibition on smoking outside designated areas, smoking while walking, and littering ofcigarette ends). On the day of the project, executive and employee volunteers from Group companies (including Daido Life, T&D Financial Life,
T&D Asset Management, and T&D Holdings and others) joined Taiyo Life in the event.

3–5

Supporting the National Sports Games for the Disabled

Daido LifeEC8

In 1992, when the company celebrated its 90th anniversary, the first National Sports Games for the Mentally Handicapped (Yuaipic)* was heldin Japan, and Daido Life has been a special supporter of this annual event since then. It is the largest sports event for people with disabilities
in Japan, aiming at helping the disabled experience the joy of playing sport, raising public awareness about their lives, and promoting greatersocial participation. Every year, Daido Life sets up a company booth in the Fureai Hiroba (Get-Together Plaza), a venue for interacting withparticipating athletes, where many executives and employees of Daido Life work as volunteers to support this event. Joined by Taiyo Life in
2000, the Group’s volunteer activities to support the Games has been expanding since then.

Social Aspects

Regarding support for the development of the next generation,in May 2011 the Group’s three life insurance companies received
certification for their third-stage action plans as meeting thecriteria of the Act on Advancement of Measures to Support
Raising Next-Generation Children, following the first in April
2007 and second in May 2009. Additionally, in April 2008,
T&D Information Systems, became the first company with lessthan 300 employees in the information services sector in Saitama
Prefecture to acquire the same certification. The company wascertified again in January 2010.

Basic Concept

Environmental Aspects

The T&D Life Group promotes work-life balance as part ofits efforts to create a rewarding workplace that encourages
individual employees to demonstrate their capabilities to thefullest. We offer e-learning training on this theme on a continuingbasis to explain about the goals the Group aims to achievethrough this initiative, encouraging employees to reevaluate theirworkplaces and work style.
At a seminar for Group department managers held in December
2010, we invited Mr. Tsuneo Sasaki, special advisor to Toray
Corporate Business Research, Inc. who talked about business
management.

2–11

3–1

Work-life Balance Initiatives* The National Sports Games for the Mentally Handicapped merged with the National Sports Games for the Physically Disabled in 2001, and has been held
as the National Sports Games for the Disabled since then.

3–6

Providing Asset Management Services to Universities

T&D Asset Management

EC8

Believing that the essence of its corporate responsibility lies in broadly contributing to society through its core business of asset management,
T&D Asset Management provides asset management services to universities to help them establish governance over their asset management
and strengthen their financial foundations so that they can engage in high-quality education and research.

T&D Life Group Corporate Responsibility Report 2011 32

Appendix

2–10

Outline of the T&D Life Group

3. Growing with Societyn Worker-friendly Work Environment

Management

Social Aspects

EC8

Taiyo Life and Friends of Taiyo Life Goodwill Circles support the Japan Down Syndrome Society and participate in some activities inpartnership with them.
<Main Activities>l The company provides meeting rooms in its buildings for seminars, council and board meetings held by the Society.
­l It has also placed advertisements for Waku Waku Pokke children’s insurance in the Society’s monthly letterzine.
l Executives and employees from branches and Head Office departments take part in the Society’s activities as volunteers.
<Main Volunteer Participation Achievements in FY 2010>l A total of 16 employees participated as instructors in the Bicycle Riding Course for Children and Adults with Down Syndrome, which was held in Hofu
City, Yamaguchi Prefecture.
l Osaka chapter networking event, Narakita chapter establishment commemorative lecture meeting

3–8

Open Endowed Lectures at Universities

Daido Life

EC8

Daido Life began supporting open lectures at universities in FY 2002 to mark the centenary of its founding. With support from various
universities, the company provides owners and managers of small to medium enterprises with opportunities to acquire knowledge and skills
relevant to management and business. Themes of lectures are selected by each university in consideration of usefulness for small to medium
enterprises. The TKC National Federation dispatches lecturers from time to time.
In FY 2010, open lectures were held at six universities, and the number of people attending the lectures over the past nine years wasapproximately 7,400 in total. The open lectures have received very favorable reception from the students who have attended them.

n Employees’ Voluntary Initiatives

3–9

Friends of Taiyo Life Goodwill Circles

EC8

The Friends of Taiyo Life Goodwill Circles (“Friends”), which was established in December 2005 and is composed of executives and employees fromthe company and its affiliates, has 8,987 members as of March 31, 2011. In order to support social charitable activities, the members contribute every
month odd amounts under 100 yen, or any amount from 100 yen to 1,000 yen, integral multiple of 100 yen, from their take-home salary.
At present, the Friends mainly provides supports for community-based social charitable activities by branches nationwide and Head Office departments;
environmental conservation activities in cooperation with NPOs and the like; and educational activities. The details of the activities are published in Taiyo
Life's in-house magazine titled the Friends News, and the company is calling for broader participation by executives and employees.
<Main Activities in FY 2010>l Contributions to local communities: Provision of beverages to youth athletic meets and similar events; provision of bazaar goods and other suchassistance for childcare facility for kids with special needs in Setagaya Ward in Tokyo; collection and donation of pull tabs, aluminum cans, and PET bottle
caps; and branch counter displays of pictures and handicrafts made by policyholders and local residents.
l Educational support: Donations of school bags to children in Afghanistan through JOICFP (an international cooperation NGO) and contributions to theschool meals program sponsored by the World Food Programme.

3–10

Daido Life Employees’ Community Contribution ClubEC8

The Daido Life Employees’ Community Contribution Club, which was established in 1992 as an independent organization for corporate
citizenship activities and is composed of its executives and employees, works to promote and support fund-raising activities and volunteer
activities. Donations from executives and employees, charity bazaars, and other sources are utilized for helping the facilities and organizations
for the disabled located nationwide, as well as for supporting recovery of disaster-hit areas in case of major disasters.
In addition, since 1994, we have been implementing a program of “One-day Outing Volunteer Activity for the Physically Disabled.” Under thisprogram, employees take a volunteer work leave to help people with physical disabilities who have few opportunities to go outside take partin an outing. Employees deepen their understanding of disabilities by directly interacting with disabled people through activities such as
conversation, dining, wheelchair and walking assistance.

3–11

The Taiyo Life Welfare Foundation

EC8<Purpose of Establishment>
Established in 1984 to commemorate the 90th anniversary of the founding of Taiyo Life. This foundation works to improve social welfare in
Japan by sponsoring the projects to enhance welfare of the elderly and the disabled.
Note: In December 2009, the name of the foundation was changed from Taiyo Life Himawari Foundation to the Taiyo Life Welfare Foundation.
<Main Activities>l Project grants: Grants to the projects by volunteer groups and NPOs working to contribute to the welfare of the elderly and the disabledliving at home.
l Research grants: Grants for research and surveys regarding lifestyle diseases and the health and welfare of the elderly.
<Cumulative Grants from Establishment to FY 2010> 1,543 grants, 1,074.9 million yen<Examples of Project Grants in FY 2010>
l Sponsoring mental exercise program for preventing dementia
The Foundation sponsors Ninchisho Yobo (meaning “prevention of dementia”) Support Net, an NPO (Chairman: Akira Fukuda) based in
Nishinomiya City, Hyogo Prefecture. As an increasing number of people have shown keen interest in prevention of dementia, this NPO
organizes mental exercise programs for preventing dementia, mainly held at local community centers. The programs consist of a wide
range of activities from talking about old memories, creating picture letters to cooking. One of the most popular activities is jinsei karuta(traditional Japanese card game) using original handmade dementia-themed cards, created with grants from the Foundation.
l Having a fun time with the elderly and the disabled
The Foundation sponsors Izukogen Women’s Society, a volunteer group (Chairman: Yasuko Sugimoto), based in Ito City, Shizuoka
Prefecture. The group visits homes for the elderly and support centers for the mentally disabled to organize fun activities andperformances, including games using the hands, reading large-size picture books, large-size picture-card story-telling performances,and music shows. Our grants are used to enhance the group’s activities, particularly, to buy large-size picture books and percussion
instruments for music education for the disabled, which help these people have an even more fun time.

3–12

Daido Life Welfare Foundation

EC8<Purpose of Establishment>
Established in 1974. Based on the idea of “people the first,” this foundation helps promote health maintenance and improvement of citizens
by providing grants to programs for reducing and preventing health problems due to deterioration of living environments.
<Main Activities>l Regional health and welfare research grants & volunteer activity grants• Regional health and welfare research grants: Provides grants to people carrying out research while engaged in health or welfare
activities oriented to the local community.
• Company worker volunteer activity grants: Provides grants to company workers who perform volunteer activities related to welfare forsenior citizens or disabled people, or to social interchange for fostering children’s healthy minds, on their days off.
• Senior volunteer activity grants: Provides grants to the people aged 60 and over who perform the aforementioned volunteer activities.
[Cumulative Grants for the Aforementioned Activities from Establishment to FY 2010] 3,040 grants, 1,472.3 million yenl Home nursing consultation and practical training
Provides advice regarding long-term care for the sick and elderly, and practical training for at-home nursing. Held jointly with the Osaka
Center of the Japanese Red Cross Society since 1980, with about 4,600 people in total taking the course since then.
l Publication of health brochures
Publishes the “Environment and Health” series brochures with clearly written explanation aiming at promoting health maintenance andimprovement and correct understanding of various illnesses and preventive measures. A total of 66 brochures have been publishedsince 1975.

<Main Activities in FY 2010>l Fund-raising and donation: Proceeds from donations from executives and employees and revenues from the charity calendar exhibitions were used as
funds to make contributions to facilities and organizations that support social charitable activities.
l Used stamps and pre-paid cards collection drive: Used stamps and pre-paid cards collected by Head Office departments, branches nationwide, and affiliates
were put to good use in supporting overseas medical cooperation and in giving wells as gifts to the areas in Asia suffering from water shortages throughorganizations supporting social contribution activities. In addition, by collecting PET bottle caps, the Daido Life Employees’ Community Contribution Club
also assisted the ECOCAP Movement, which works to improve the global environment and to send vaccines to the children of the world.
l Volunteer activities: In addition to participating as volunteers in the “National Sports Festival for the Disabled” and conducting “One-day Outing Volunteer
Activity for the Physically Disabled,” the Club also participated in clean-up activities in areas surrounding the Osaka Head Office and the Tokyo Head Office.

33 T&D Life Group Corporate Responsibility Report 2011

Outline of the T&D Life Group

Taiyo Life

Environmental Aspects

Supporting the Japan Down Syndrome Society

Appendix

3–7

Managementn Activities of Foundation

Social Aspects

Social Aspects

T&D Life Group Corporate Responsibility Report 2011 34

<Main Activities>l Daido Life Foundation Awards for Area Studies“Daido Life Foundation Awards for Area Studies” and “Daido Life Foundation Encouragement Awards for Area Studies” are presented toresearchers who achieve excellent results in area studies of various parts of the world. In addition, since 1986, “Area Studies Special Awards”
have been presented every year to individuals with distinguished works in enhancing international goodwill and international contributions.
l Translation and publication activities
To deepen mutual understanding between Japan and Asian countries, works of contemporary Asian literature are translated andpublished in Japanese and Japanese literature and biographies are translated and published in various Asian languages. The translated
works are donated to national and public libraries.
l Education support activities
Provide scholarships for students from Southeast Asia, to develop human resources contributing to international mutual understanding.
In addition, Japanese literatures are donated to the universities with Japanese language courses (ceased in 2009), and books and schoolsupplies are donated to disadvantaged children.
<Activities since FY 2009: School Building Project>
As part of the commemorative activities for the centennial of its founding, Daido Life has built 16 schools in five Southeast Asian
countries—Myanmar, Thailand, Cambodia, Laos, and Vietnam. This commemorative project has been completed, but to further advanceinternational mutual understanding, an additional plan was launched from FY 2009 to FY 2013, to build schools in Laos, where theeducation infrastructure is inadequate, with one school completed in FY 2010.
l Basic policy and approach• Schools suitable for the locale-specific needs will be built after assessing local conditions and receiving input from local residents.
• Several schools will be inspected before making decision on where the schools will be constructed.
• Foundation officials will attend completion ceremonies, to ascertain that construction has been completed.

1. Together with the Global Environment
1–1

Basic Concept

4.8

FS1

In April 2006, the T&D Life Group formulated the T&D Life Group Environmental Policy, to clarify the Group’s stance on the environment and to
publicize the policy among executives and employees. The Group also promotes various activities to reduce our environmental impacts.
The Group has also set out Green Purchasing Standards and gives priority to purchasing environment-friendly products, mainly officefurniture, equipment, and consumable supplies (specifically, office machines, stationery, air conditioners, refrigerators, lighting fixtures,
television sets, heaters, automobiles, etc.), thereby encouraging pro-environmental behavior within the supply chain.

Major Initiatives of the Groupl “Cool Biz”/“Warm Biz”
As measures to help mitigate global warming, the T&D Life Group
sets room temperatures around 28°C (82.4°F) from June throughSeptember for “Cool Biz” and at 20°C (68°F) from November
through March for “Warm Biz.”l Energy-Saving Efforts
The T&D Life Group took a range of measures against the expectedshortfall of electric power this summer, from setting room
temperatures around 28°C (82.4°F), reducing illumination during
work hours in offices and meeting rooms, hallways, and otherareas within the buildings, to setting office equipment to use theirenergy-saving modes. In addition, our Cool Biz campaign was
conducted for an extended period this summer.

1–3

Forest Conservation and Afforestation

EN7

EN18

l “Lights Down” Campaign
As an activity to raise the environmental awareness of each of theGroup’s executives and employees, the T&D Life Group has been
conducting a campaign in which it calls for a simultaneous lightswitch-off in offices twice a year, in July and December. This wasdone in support of the “Reduce CO2: ‘Lights Down’ Campaign”
resting on partnership between the Ministry of the Environment
and the “Candle Night” movement organized by a private-sector
group. The Campaign exhorts business to turn off both indoor andoutdoor lights to call more attention to environmental problems,from a standpoint of preventing global warming.

Taiyo Lifel Forest Conservation and Afforestation Activities
Life insurance companies use vast amounts of paper including office paper, life insurance pamphlets, policy provision and others in the courseof its business operations. To restore forest resources and preserve greenery, Taiyo Life conducts afforestation projects. It has established“Forest of Taiyo Life” in Nasu-Shiobara (Tochigi Prefecture) and Takashima (Shiga Prefecture).
l Forest Conservation Initiative Based on Promoting the Use of Timber from Forest-Thinning
As an initiative for reducing waste of resources while promoting sustainable forest conservation, Taiyo Life is doing the following activities inorder to achieve the “use it wisely” component of the “plant it, raise it, harvest it, use it wisely” cycle for forests.*1“Chopsticks Project” to promote use of disposable
chopsticks, made from domestic timber from forest thinningand wood scraps, by employees during lunchtime, etc.
Started with a recommendation by the environmental NPO Ecology Online.
Our employees and executives have used 439,985 pairs of chopsticks
in total from September 2006 to March 2011 including a gift pack of
5 pairs presented to our customers.

Active Use of “3.9 Paper”*2
Chopstick paper cases for “Wood Thoughtfulness Chopsticks” etc.

Active use of paper made from timber from forest-thinning
Taiyo Life Communication Report*1 In Japan, 40 percent of forests are man-made, planted to supply lumber. If the “plant it, raise it, harvest it, use it wisely” approach fails to work properly and forests are notconserved, they will not function effectively to absorb CO2 or prevent natural disasters.
*2 3.9 Paper was developed as a structure for promoting use of domestic lumber and timber from forest-thinning. When 3.9 papers are used, printed material users
themselves, but not forest managers, bear the transport costs of timbers from forest-thinning to the wood chip company.

T&D Life Group Environmental Policy
The T&D Life Group will carry out business activities with full awareness of the importance of environmental concerns and will give sufficientconsideration to global environmental protection based on the T&D Life Group CSR Charter. The Group will achieve sustainable growth alongwith the society while fulfilling the public mission of life insurance and other businesses, and undertaking its corporate social responsibilities.
The Group established the following environmental policy and is committed to complying with it in all of its business activities.
1. Environmental Conservation Efforts through Business Activities
We will contribute to the protection of the global environment in allof our business activities.
2. Reduction in Environmental Impact
Recognizing the environmental burden of resource or energy
consumption and waste emissions, we will work toward reducing
environmental impact by conserving energy or resources, recycling
resources, and promoting green purchasing.
3. Compliance with Environmental Laws
We will observe all environmental laws and regulations.

35 T&D Life Group Corporate Responsibility Report 2011

4. Promotion of Environmental Awareness-Raising Activities
We will raise environmental awareness among all Group members
through awareness-raising activities to promote environmental
protection initiatives.
5. Continuous Improvement in Environmental Initiatives
By setting environmental objectives and reviewing them regularly,
we will endeavor to continuously improve our environmental
performance.
All members of the T&D Life Group are notified of this environmental
policy, which is also publicly disclosed.

Outline of the T&D Life Group<Purpose of Establishment>
The Daido Life Foundation was established in 1985 to mark the company’s 80th anniversary. The objective of the foundation is topromote international mutual understanding through cultural exchanges with or grants to other countries, thereby contributing to theinternationalization of Japan.

1–2

Social Aspects

EC8

1–4

Environmental Communications and Educational Activities

T&D Holdings endorses the activities of Associates of the Earth,a Japanese environmental NGO that produces the Japaneseedition of Our Planet and TUNZA, both published by the United
Nations Environment Programme (UNEP). These two publications
are distributed to all companies in the T&D Life Group as well as
to local junior and senior high schools, public libraries, and otherparties, to raise awareness of environmental issues.
Also, since FY 2009, the Group has been a supporter of the UNEP

Environmental Aspects

The Daido Life Foundation

FS4

Global Environment Information Display staged by Associates of
the Earth. This is an admission-free exhibition of environmental
photography and information, which is scheduled to be held in
FY 2011 at six locations in Japan: Tokyo Big Sight, Makuhari Messe(Chiba Prefecture), Center for Environmental Science in Saitama,Hyogo Environmental Museum, Nagoya Environmental Learning
Center, and Eco House 138 (Aichi Prefecture).

T&D Life Group Corporate Responsibility Report 2011 36

Appendix

3–13

Management

Social Aspects/Environmental Aspects

3.9

Indirect CO2 emissions(GHG Protocol Scope 2)

57,448 t

Direct CO2 emissions(GHG Protocol Scope 1)2,737 t

Total

1–6

FY 201054,921 t• From FY 2009, the data measurement scope has been expanded.
(Please see the next page for the scope.)• CO2 emissions are calculated in accordance with the provisions of
the Ordinance on calculation of greenhouse gas (GHG) emissions
due to business activities of specified businesses.

3,063 t57,984 t

60,185 t

Electricity Consumption

Electricity consumption

EN18

3.9

FY 2009

FY 2010130,005 MWh

130,174 MWh

EN4• From FY 2009, the data measurement scope has been expanded.
(Please see the next page for the scope.)

Water Consumption and Reclaimed Water Usage Rate

3.11

Water consumption(Utility + Reclaimed water)

EN8<Long-term Target>
Total: Reduce the five-year average (FY 2008–2012) by more than 2%
against the baseline
Per unit of floor space: Not to exceed the baseline<FY 2010 Results>
For the whole Shiodome Shiba-Rikyu Building, we achieved a level 1.4%
below the target. The target was achieved by taking measures such as
turning off the lights during lunch hour, setting PCs to standby mode
when away from desks, stricter air conditioning control after regularbusiness hours, and turning off copiers and printers when not in use.
<Future Efforts>
We will continue to consistently implement the aforementioned measures.

1–10

(%)

100

50

94

80

Reclaimed water usage rate

42.7%

42.7

42.6
36.3

60

FY 2010 target

Versus target for
FY 2010 (% change)

234 t

200 t

229 t

−12.6%

30

80% or above

94.8%

10
0

FY 2010*

Waste Generation and Recycling(1) Paper waste (final disposed amount)

Final disposed amount
Recycled amount

Paper
waste

From FY 2009, the scope of applicable entities
has been expanded.

1–12

Paper waste (recycled amount)

401 t

Total

495 t

(t)

1,000

83 t

Waste other than paper (recycled amount)

72 t

Total

155 t

400

80%

200

600

Recycling rate (waste other than paper)

37 T&D Life Group Corporate Responsibility Report 2011

46%

0

2,700

Versustargetfor FY 2010
98.6%(–1.4%)FY 2010 target
2,658

2,741
157

2,648

2,600

2,619

150

FY 2008

FY 2009160

FY 2010 target
155
152

152

2,500
0

165

FY 2010

Versustargetfor FY 2010
98.6%(–1.4%)150
0EN1<FY 2010 Results>
We achieved the target by restricting a number of pages to be copied,
reducing meeting materials in hard copy, promoting 2-in-1 printing(printing two pages of information on one page), and promoting duplex
printing.
<Future Efforts>
We will continue to consistently implement the aforementioned measures.

(%)

80

80

3.6

CO2

Electricity

From FY 2009

From FY 2009

Water

3.7

Group-wide targets
WasteElectricity

Office paper

Green purchasing ratio

T&D Holdings
Taiyo Life, Daido Life, T&D Financial Life
From FY 200980

All departments at
headquarters
Major offices at
headquarters (*1)

From FY 2009
Until FY 2008

Until FY 2008

(*2)

(*3)

T&D Asset Management

From FY 2009 H2

From FY 2009 H2

T&D Information Systems

592
79

47

530
106

43

495

94

46

60
40

513

(3) Recycling rate (paper waste)

2,800

Head Office

100

87

800

(2) Waste other than paper (final disposed amount)

170

Environmental Load Data and Scope of Group-wide Targets

All companies

Waste otherthan paper

Recycling rate (paper waste)
Recycling rate (waste other than paper)

94 t(kWh/m2)

2,900Group environmental load data

EN22

FY 2010Consumption by unit of floor space<FY 2010 Results>
Since FY 2010, it requires an internal approval to purchase products other than eco-friendly products(stationery and office supplies). Due to this measure, the target was well exceeded.
<Future Efforts>
We will continue to consistently implement the aforementioned measures.

* The data measurement scope for utility water use was expanded in FY 2010.

1–8

Total

(1,000 kWh)Green Purchasing Ratio
FY 2010 results

20
FY 2009

1–11
Target20

FY 2008

FY 2010 results

40

40

0

Baseline

EN6

Water consumption andreclaimed water usage rate

(1,000 m3)

88

EN5

Volume of Office Paper Consumed

Baseline: Five-year average until FY 2008

EN10

117

116,720 m3

EN4

Baseline: FY 2006 H2 + FY 2007 H1

Total

Water consumption(Utility + Reclaimed water)

FY 2010

Electricity Consumption<Long-term Target>
Reduce the five-year average (FY 2009–2013) by 5% against the baseline

Note: MWh=1,000 kWh

1–7

1–9

424

163
87
76

FY 2008

401

146

FY 2009

20

155
83
63

83
72

FY 2010

Environmental Aspects

FY 2009

EN16

Management

CO2 Emissions

0= data covered (unchanged)

Until FY 2008 = the data covered until FY 2008
From FY 2009 = the data covered in FY 2009 and subsequent period• Waste from the Shiodome Shiba-Rikyu Building means the waste generated from thewhole building, including restaurants, retail stores, and other establishments that are
not operated by the Group.
• In accordance with the revised Act on the Rational Use of Energy, the data calculation
methods for CO2 emissions and electricity consumption have changed since FY 2009.

*2 Waste*3 Setting ofelectricity target(1) Shiodome Shiba-Rikyu Building

CoveredCovered(2) Tokyo Daido Life Building

CoveredNot covered(3) Daido Life Osaka Head Office Building

CoveredNot covered

Not covered

Not covered*1 Major offices(4) Taiyo Life Urawa Building

T&D Life Group Corporate Responsibility Report 2011 38

Appendix

1–5

n Environmental Targets and Achievements

Social Aspects

n Group Environmental Performance Data

Outline of the T&D Life Group

Environmental Aspects

2. My next suggestion is on the method of reporting specific activities. Generally, thecorporate responsibility report is expected to describe its activities in three areas:
what goals are set (plan); what has been achieved against the goals (achievements);
and what should be improved (review). I suggest that in the Group’s next Corporate
Responsibility Report, specific activities be organized in this three-phase scheme, toshow the Group’s progress in a more systematic manner.
3. It is advisable that the Report contains a balanced combination of qualitativeand quantitative information, including visual data, to describe the efforts ofthe companies, executives, and employees effectively. Previous Corporate
Responsibility Reports had focused on provision of qualitative information, suchas corporate policies, rules, and organizational structures, using relatively little
quantitative information, in particular numerical data. The qualitative part ofthis report discusses topics that rarely involve change from the past year, often
resulting in monotonous and repetitive descriptions. While understanding thenecessity of these fixture parts, notably as being helpful for first-time readersof the report, I would advise, at the same time, that quantitative information be
increased to effectively describe change or progress of activities monitored overthe past 12 months.
For example, in “Together with Our Customers” and “Together with Our
Employees” within the Social Aspects section, numerical data related to thereporting period or historical changes from previous years are expected to be
included to facilitate greater recognition of the Group’s efforts.
4. While offering the Special Topics of the Corporate Responsibility Report online,
the Group website also provides a variety of helpful related information, such ascore strategy, Corporate Governance Report (Japanese), IR presentation materials
and Q&A, which contain in-depth explanations and detailed data organized in
multi-layer structures. It is recommended to include URLs for these web pages,
including that for Taiyo Life’s Communication Report (Corporate Responsibility
Report), in the related sections of this Corporate Responsibility Report, to help
readers easily refer to them as appropriate. I also suggest linking multiple media
sources effectively for greater convenience.
Regarding the charts and figures contained in the report, I have a concern thatsome readers may have difficulties in grasping what to select from such data,
perhaps due to a lack of professional or industrial knowledge. For such readers,
it would be helpful to add simple but precise explanations of each diagram.
For example: “The solvency margin ratio is maintained well above the required
level” or “The non-participating critical illness insurance (J Type) plan made aconsiderable contribution.”

39 T&D Life Group Corporate Responsibility Report 2011

6. In addition to the above, I would suggest adding a number of items, assummarized below, to the currently reported information, aiming to facilitate
further understanding of and support for the activities of the T&D Life Group.
(1) Synergy effect: Specific details regarding group-wide matters and efforts,
including determination of the Group’s business strategies, appropriate
allocation of management resources, management of revenues and risks of theentire Group, and systems for sharing best practices and methods for handlingcustomer complaints among Group companies.
(2) Corporate governance: Disclosure of systems, rules and data related todirectors, including criteria for appointment, responsibilities and authority,
determination of remunerations, term, attendance at Board of Directors’Meetings (Board of Corporate Auditors’ Meetings).
(3) Additional detailed data concerning asset management: comparison of each
item of general account assets at the end of the previous fiscal year and thatof the year before; trend of annual payment amount for claims, benefits, andannuities, etc.
(4) Roles as an institutional investor: Attention and efforts toward environment
preservation through asset allocation, etc.
(5) Additional details on efforts regarding insurance payments: countermeasuresagainst payment error/failure; measures for proper and fair payment, efforts
to improve explanation to customers about reasons for denying payment;
progress of business reform, etc.
(6) Measures against antisocial forces: Measures enhanced by the Group and theLife Insurance Association of Japan in response to the Anti-Organized Crime
Ordinance.
(7) Enhancing measures for human rights: As provided in the ISO 26000 guidelines,
scope of corporate responsibilities for human rights is expanding. I would
propose that the Group consider making new efforts for respecting the rights
of a wider range of stakeholders, including customers.
7. To conclude my opinion, I would like to share my view on basic disclosure policy. It
is difficult for a company to determine how much of information it will disclose to
its stakeholders, namely, whether to compile a relatively conservative report thatthe company views as “safe” by refraining from disclosing riskier information, ordare to include in the report issues for which efforts have yet to produce sufficientresults. Which attitude is appealing to the readers, or stakeholders, in terms oftrustworthiness and transparency? I should say, companies seeking to enhance
the trust of their stakeholders would be advised to take brave decisions on making
a sincere report of corporate responsibility.
I made so many suggestions and recommendations before expressing adequate
appreciation for the Group’s Corporate Responsibility Report 2011, for which theoutstanding level has impressed me. I sincerely hope that my comments will help theGroup step up its efforts to enhance corporate responsibility management and thequality of its reporting.

FS4

corporate responsibility.
In order to improve the report and enhance the Group's
corporate responsibility activities, we provide the report(Special Topics version) to all individual executives andemployees in the Group, and conduct a post-reading
questionnaire. As part of such efforts, we have made donations
to environmental volunteer groups, to an amount that matches
the number of full response to the questionnaire, starting in
FY 2009. In FY 2010, the charitable contribution was offered
to Satoyama Hozen Saisei Network, an environmental NPO
working on the conservation and revival of local woodlands.

Outline of the T&D Life Group

5. I also recommend that the Corporate Responsibility Report provide the Group’s
policies, efforts, and other information relating to current issues that are of muchinterest to the T&D Life Group’s stakeholders, including customers, shareholders,investors and the market. Major examples are as follows:- Trends in sales, surrender, and lapse of insurance policies following the Great
East Japan Earthquake- Policy for asset management amid the recent worsening economic situation in
the U.S. and Europe- Credit policy for the electric utility sector, including Tokyo Electric Power
Company- Plan for additional efforts to boost financial soundness- Measures to close the digital divide of information literacy among executives
and employees, and to raise awareness of information security
The Corporate Responsibility Report 2011 is designed to carry a strong
introductory article, starting with “Support for customers affected by the Great
East Japan Earthquake,” which effectively communicates the Group’s sincere
attitude toward their customers. At the same time, it might be more helpful for
affected customers if more practical information was presented, for example,
call centers or special contact dedicated for disaster-affected customers, aswell as a Q&A list regarding insurance claims, reissue of insurance certificates,
protection/restoration of contracts, policyholder loans, and so forth. I know all
such information was already provided to concerned customers as necessary,
but I would still have preferred the same practical information included in the
Corporate Responsibility Report to achieve a comprehensive display of related
information in one tool.

4.16

Management

I appreciated being given the opportunity to provide my observations andsuggestions on the T&D Life Group Corporate Responsibility Report 2011. I hope thesewill serve to further enhance the report in the future.
1. First, I would like to make a suggestion on the basic concept for creating a
corporate responsibility report. One of the fundamental policies should be tocreate a report that is in line with the company’s management philosophy.
The T&D Life Group’s Corporate Philosophy states its commitment: “With our‘Try & Discover’ motto for creating value, we aim to be a group that contributes
to all people and societies.” The Group’s Management Vision is describedfrom two perspectives of “our customers” and “our shareholders, investors
and financial market,” namely, “aiming to be top insurance company in termsof customer satisfaction by providing the best products and services” and“aiming to be a major life insurance group with a strong presence in themarket by stable and sustainable increase in the corporate value throughnew challenges for growth.” I believe this philosophy and vision lays a solid
foundation for long-sustained operation of the Group. These ideas have toserve as the central axis of corporate management and shared values to unite
all executives and employees. Even the slightest neglect of this management
basis could disorient and derail corporate activities.
Therefore, I would suggest creating the Corporate Responsibility Report from theperspectives provided in the Group’s management philosophy. Specifically, theGroup’s plans and activities could be evaluated and reported from the following
three viewpoints: creating value through the “try and discover” approach;offering benefits to customers; and offering benefits to shareholders, investors
and the market. How much has the Group’s management created value overthe past 12 months? What and how has the Group done to fulfill its corporate
responsibility for the benefit of its customers as well as its shareholders, investors,
and the financial market? Reporting from these points is a desirable approach forcorporate communications regarding corporate responsibility.

T&D Holdings places as much importance on fosteringcommunication within the Group as with our external
stakeholders. Viewing each one of the Group employees
as a vital stakeholder, we encourage them to work both fortheir own individual growth and for the growth of the Group,
aiming to fulfill our public mission and social responsibility.
While the primary purpose of the T&D Life Group Corporate
Responsibility Report is to help our external stakeholders
gain a better understanding of the Group, the report is also
intended as a tool for employees to learn and think more
about their own groups, as well as to raise awareness of

3.5[Questionnaire Outline](1) Respondents:(3) Breakdown of respondents:
Gender

T&D Life Group executives andemployees

Age(Persons)
3,000* Conducted as an anonymous questionnaire(2) Survey response:
No. ofNo. ofquestionnaires
respondents
distributed

11,224

Response
rate

24,850Female
7,970
(71%)

45.2%

Male
3,254
(29%)

2,524

2,500

2,095

2,000

1,834

1,711

1,500
1,000
500

* Survey period: from November 2010
to March 2011

Social Aspects

Principal, Center for Corporate Behavior

Establishing Connections,
Fostering Communication in the Group

0

570
37

28

–10s 20s

30s

40s

50s

60s

70s

* Since this survey was conducted anonymously and answers regarding age and gender were voluntary,tabulated figures do not match the number of responses.

[Report as a whole](1) Content

41%

Sections favorably received(2) Volume of information

2%

3%

4%

15%
1%

41% 55%57%

Inner area: 2009

Easy to understandOuter area: 2010

Average0(1) CoverNot enough

2,854(2) Introduction(3) Chapter 1: “Try & Discover”
for Our Customers
35%(4)
Chapter
2: “Try & Discover”
64%
as a Good Corporate Citizen(5) Chapter 3: “Try & Discover” toProtect the Global Environment
82%(6) The T&D Life Group CSR Charterand Major Approaches
Too much
Inner area: 2009(7) Message fromTop Management
Appropriate
Outer area: 2010

Hard to understand(Persons)
1,000 2,000 3,000 4,000 5,000(8) Third-Party Opinion(9) Nothing in particular

2,345

4,766

3,872
4,203

Environmental Aspects

Mr. Takaji Hishiyama

Mr. Hishiyama was engaged in a variety of tasks inside and outside Japan as a senior executive
before leaving Mitsubishi Oil Co. (current JX Nippon Oil & Energy Corporation). After studying
at the Center for Business Ethics at Bentley University in the U.S. as a Visiting Executive Scholar,
he established the Center for Corporate Behavior in Japan. He is now engaged in consultancy
work for corporations and the operations of three related non-profit organizations as adirector, as well as teaching at universities as an adjunct instructor, in order to fulfill his missionof disseminating business ethics, corporate social responsibility, and socially responsible
investment. He has authored a number of books and articles in these fields and collaborated
on “ISO26000: A Practical Guide” (T. Matsumoto, supervising editor; Chuokeizai-sha, Inc., 2011).

2,883
1,370
1,245
1,001

Comments and requests received

Our response

The report largely provides activities of the Group’ s three life
insurance companies. I suggest more details aboutother Group companies should be included.

In the 2010 report, activities of other Group companies are reported in
the form of employee opinions, which are included in the Special
Topics version.

I feel frustrated that there is so much text on each page.
With less text, the report could be easier to read.

The page layout of Special Topics is designed to improve readability byincluding plenty of photos.

T&D Life Group Corporate Responsibility Report 2011 40

AppendixThird-Party Opinion

Pages in this report

1. Strategy and Analysis
1.1
1.2

Statement from the most senior decision maker of the organization (e.g., CEO, chair, or equivalent senior position) about therelevance of sustainability to the organization and its strategy.
Description of key impacts, risks, and opportunities.

1010

2. Organizational Profile
2.1
2.2
2.3
2.4
2.5
2.6
2.7

2.8

2.9
2.10

Name of the organization.
Primary brands, products, and/or services.
Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.
Location of organization’s headquarters.
Number of countries where the organization operates, and names of countries with either major operations or that are specifically
relevant to the sustainability issues covered in the report.
Nature of ownership and legal form.
Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).
Scale of the reporting organization, including:• Number of employees• Number of operations• Net sales (for private sector organizations) or net revenues (for public sector organizations)• Total capitalization broken down in terms of debt and equity (for private sector organizations)• Quantity of products or services provided
Significant changes during the reporting period regarding size, structure, or ownership including:• The location of, or changes in operations, including facility openings, closings, and expansions•C hanges in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations).
Awards received in the reporting period.

46, 7–86, 7–8
4
6
Activities in Japan only
5
6, 7–84, 5

Item

Indicator

Pages in this report

Commitments to External Initiatives
4.11
Explanation of whether and how the precautionary approach or principle is addressed by the organization.

14, 15, 16

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization
subscribes or endorses.

19

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which theorganization:• Has positions in governance bodies• Participates in projects or committees• Provides substantive funding beyond routine membership dues
• Views membership as strategic

4

Stakeholder Engagement
4.14

List of stakeholder groups engaged by the organization.

4.15

Basis for identification and selection of stakeholders with whom to engage.

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded tothose key topics and concerns, including through its reporting.

10, 1717, 18, 40
20

5. Management Approach and Performance Indicators
Economic
8, 9, 11Disclosure on Management Approach

Not applicable
4

Economic
Aspect: Economic Performance

EC1

economic value generated and distributed, including revenues, operating costs, employee compensation, donations and
CORE Direct
other community investments, retained earnings, and payments to capital providers and governments.

5, 8, 9

3. Report Parameters

EC2

CORE Financial implications and other risks and opportunities for the organization’s activities due to climate change.

16

Report Profile

EC3

CORE Coverage of the organization’s defined benefit plan obligations.

EC4

CORE Significant financial assistance received from government.

3.1
3.2
3.3
3.4

Reporting period (e.g., fiscal/calendar year) for information provided.
Date of most recent previous report (if any).
Reporting cycle (annual, biennial, etc.)
Contact point for questions regarding the report or its contents.

3
3
3
3

Report Scope and Boundary
3.5
3.6
3.7
3.8
3.9
3.10
3.11

Process for defining report content, including:• Determining materiality• Prioritizing topics within the report• Identifying stakeholders the organization expects to use the report
Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).
State any specific limitations on the scope or boundary of the report.
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly
affect comparability from period to period and/or between organizations.
Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied
to the compilation of the Indicators and other information in the report.
Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,
mergers/acquisitions, change of base years/periods, nature of business, measurement methods).
Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.

3, 40
3, 6, 38
3, 6, 38

Table identifying the location of the Standard Disclosures in the report.
Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance reportaccompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain therelationship between the reporting organization and the assurance provider(s).

CORE Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.

EC7

for local hiring and proportion of senior management hired from the local community at locations of significant
CORE Procedures
operation.

Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.

Not applicableNot applicable-

Aspect: Indirect Economic Impacts

EC8and impact of infrastructure investments and services provided primarily for public benefit through commercial,
CORE Development
in-kind, or pro bono engagement.

EC9

ADD

Understanding and describing significant indirect economic impacts, including the extent of impacts.

2, 32–35-

Environmental
11, 35–38

Disclosure on Management Approach

Environmental
Aspect: Materials

EN1

CORE Materials used by weight or volume.

38

30, 37EN2CORE Percentage of materials used that are recycled input materials.

-

41–44

Assurance
3.13

ADD

EC6

-

GRI Content Index
3.12

Aspect: Market Presence

EC5

Not applicable37

Not applicable3

Aspect: Energy

EN3

CORE Direct energy consumption by primary energy source.

EN4

CORE Indirect energy consumption by primary source.

37, 38EN5ADD

Energy saved due to conservation and efficiency improvements.

38

EN6

ADD

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as aresult of these initiatives.

38

EN7

ADD

Initiatives to reduce indirect energy consumption and reductions achieved.

35-

4. Governance, Commitments, and Engagement

Aspect: Water

Governance

EN8

CORE Total water withdrawal by source.

EN9

ADD

Water sources significantly affected by withdrawal of water.

Not applicable

EN10

ADD

Percentage and total volume of water recycled and reused.

37

4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10

Governance structure of the organization, including committees under the highest governance body responsible for specific tasks,
such as setting strategy or organizational oversight.
Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within theorganization’s management and the reasons for this arrangement).
For organizations that have a unitary board structure, state the number and gender of members of the highest governance bodythat are independent and/or non-executive members.
Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.
Linkage between compensation for members of the highest governance body, senior managers, and executives (including
departure arrangements), and the organization’s performance (including social and environmental performance).
Processes in place for the highest governance body to ensure conflicts of interest are avoided.
Process for determining the composition, qualifications and expertise of the members of the highest governance body and its
committees, including any consideration of gender and other indicators of diversity.
Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, andsocial performance and the status of their implementation.
Procedures of the highest governance body for overseeing the organization’s identification and management of economic,
environmental, and social performance, including relevant risks and opportunities, and adherence or compliance withinternationally agreed standards, codes of conduct, and principles.
Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental,
and social performance.

41 T&D Life Group Corporate Responsibility Report 201112, 1312

37

Aspect: Biodiversity

EN11

and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside
CORE Location
protected areas.

Not applicable

18, 31

EN12

of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high
CORE Description
biodiversity value outside protected areas.

Not applicable

12

EN13

ADD

Habitats protected or restored.

Not applicable

EN14

ADD

Strategies, current actions, and future plans for managing impacts on biodiversity.

ADD

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level ofextinction risk.

12

12, 13, 14
12
11, 14, 35
11, 16, 19
12, 14Social Aspects

Indicator

Environmental Aspects

Item

ADD: “Additional indicator,” meaning an indicator for a new theme or a theme important to certain organizations.

Outline of the T&D Life Group

CORE: “Core indicator,” meaning an indicator that most stakeholders are interested in.

3.12

EN15

Not applicable

Aspect: Emissions, Effluents, and Waste

EN16

CORE Total direct and indirect greenhouse gas emissions by weight.

EN17

CORE Other relevant indirect greenhouse gas emissions by weight.

EN18

ADD

Initiatives to reduce greenhouse gas emissions and reductions achieved.

37
35, 37EN19CORE Emissions of ozone-depleting substances by weight.

Not applicable

EN20

CORE NO, SO, and other significant air emissions by type and weight.

Not applicable

T&D Life Group Corporate Responsibility Report 2011 42

Appendix

G3.1 GRI Content Index—: No information in this report. However, this report does not cover all the activities of the Group.

Management

T&D Life Group Corporate Responsibility Report 2011

CORE: “Core indicator,” meaning an indicator that most stakeholders are interested in.
ADD: “Additional indicator,” meaning an indicator for a new theme or a theme important to certain organizations.

Not applicable37
Not applicableNot applicable

CORE Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
CORE Percentage of products sold and their packaging materials that are reclaimed by category.
value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and
CORE Monetary
regulations.

Not applicableNot applicableNot applicable

ADD

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations,and transporting members of the workforce.

-

Total environmental protection expenditures and investments by type.

-

Aspect: Overall

EN30

ADD

SocialLabor Practices and Decent Work
Disclosure on Management Approach

11, 29–31

Labor Practices and Decent Work
CORE
CORE
ADD
CORE

Total workforce by employment type, employment contract, and region broken down by gender.
Total number and rate of new employee hires and employee turnover by age group, gender, and region.
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
Return to work and retention rates after parental leave, by gender.

30
30
-

Aspect: Labor/Management Relations

LA4
LA5

CORE Percentage of employees covered by collective bargaining agreements.
CORE Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.

-

Aspect: Occupational Health and Safety

LA6
LA7
LA8
LA9

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor andadvise on occupational health and safety programs.
CORE Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and gender.
training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or
CORE Education,community members regarding serious diseases.
ADD Health and safety topics covered in formal agreements with trade unions.
ADD

31
31

Aspect: Training and Education

LA10
LA11
LA12

CORE Average hours of training per year per employee by gender and by employee category.
for skills management and lifelong learning that support the continued employability of employees and assist them in
ADD Programs
managing career endings.
ADD Percentage of employees receiving regular performance and career development reviews by gender.

LA14

of governance bodies and breakdown of employees per employee category according to gender, age group, minority
CORE Compositiongroup membership, and other indicators of diversity.
CORE Ratio of basic salary of men to women by employee category.

Not applicable-

Society
11, 32–34

Disclosure on Management Approach
Aspect: Local Communities

SO1
SO9
SO10
SO2
SO3
SO4

CORE Percentage of operations with implemented local community engagement, impact assessments, and development programs.
CORE Operations with significant potential or actual negative impacts on local communities.
and mitigation measures implemented in operations with significant potential or actual negative impacts on local
CORE Prevention
communities.

-

CORE Percentage and total number of business units analyzed for risks related to corruption.
CORE Percentage of employees trained in organization’s anti-corruption policies and procedures.
CORE Actions taken in response to incidents of corruption.

16
15
Not applicable

Aspect: Public Policy

SO5
SO6

CORE Public policy positions and participation in public policy development and lobbying.
ADD Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.

-

Aspect: Anti-Competitive Behavior

SO7
SO8

ADD

Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.

Not applicable

Aspect: Customer Health and Safety

PR1
PR2

cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of
CORE Lifesignificant products and services categories subject to such procedures.
number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of
ADD Total
products and services during their life cycle, by type of outcomes.

20–28
Not applicable

Aspect: Product and Service Labeling

PR3
PR4
PR5

of product and service information required by procedures, and percentage of significant products and services subject to
CORE Typesuch information requirements.
number of incidents of non-compliance with regulations and voluntary codes concerning product and service information
ADD Totaland labeling, by type of outcomes.
ADD Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Not applicable18, 21, 22, 23

Aspect: Marketing Communications

PR7

for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising,
CORE Programs
promotion, and sponsorship.
number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,
ADD Total
including advertising, promotion, and sponsorship by type of outcomes.

24, 25
Not applicable

Aspect: Customer Privacy

PR8-11, 20–28

Disclosure on Management Approach27, 28, 29, 30

29, 30Not applicable

Product Responsibility

PR6-

CORE Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations

Product Responsibility-

Aspect: Diversity and Equal Opportunity

LA13

ADD Total number of incidents of violations involving rights of indigenous people and actions taken.
CORE Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.
CORE Number of grievances related to human rights filed, addressed, and resolved through formal grievance mechanisms.

Aspect: Compliance

Aspect: Employment

LA1
LA2
LA3
LA15

HR9
HR10
HR11

Aspect: Corruption

Aspect: Transport

EN29

Pages in this reportSociety

Aspect: Compliance

EN28

Indicator

Aspect: Indigenous Rights

Not applicable

Aspect: Products and Services

EN26
EN27

Item

ADD

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Not applicable

Aspect: Compliance

PR9value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and
CORE Monetaryservices.

Not applicable

Human Rights
Disclosure on Management Approach

11, 30Aspect: Investment and Procurement Practices

HR1
HR2
HR3

and total number of significant investment agreements and contracts that include human rights clauses or that have
CORE Percentage
undergone human rights screening.
of significant suppliers, contractors, and other business partners that have undergone human rights screening and
CORE Percentage
actions taken.
hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations,
CORE Total
including the percentage of employees trained.

Not applicableFS3

Not applicable

FS4

30

Aspect: Non-Discrimination

HR4

CORE Total number of incidents of discrimination and corrective actions taken.

Not applicable

Aspect: Freedom of Association and Collective Bargaining

HR5

and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may
CORE Operations
be at significant risk, and actions taken to support these rights.

Not applicableHR6

Not applicableand significant suppliers identified as having significant risk of incidents of forced or compulsory labor, and measures to
CORE Operations
contribute to the elimination of all forms of forced or compulsory labor.

Not applicable

Aspect: Security Practices

HR8

ADD

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are
relevant to operations.

43 T&D Life Group Corporate Responsibility Report 2011

FS8
FS9

FS11
FS12

Aspect: Forced and Compulsory Labor

HR7

FS5
FS6
FS7

FS10

Aspect: Child Laborand significant suppliers identified as having significant risk of incidents of child labor, and measures taken to contribute
CORE Operations
to the elimination of child labor.

Financial Services Sector Specific Disclosure on Management Approach
FS1
FS2

Human Rights

Not applicable

Social Aspects

EN25

Pages in this report

FS13
FS14
FS15
FS16

CORE Policies with specific environmental and social components applied to business lines.
CORE Procedures for assessing and screening environmental and social risks in business lines.
for monitoring clients' implementation of and compliance with environmental and social requirements included in
CORE Processes
agreements or transactions.
for improving staff competency to implement the environmental and social policies and procedures as applied to
CORE Processes
business lines.
CORE Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.
CORE Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.
CORE Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.
value of products and services designed to deliver a specific environmental benefit for each business line broken down
CORE Monetaryby purpose.
CORE Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.
and number of companies held in the institution's portfolio with which the reporting organization has interacted on
CORE Percentage
environmental or social issues.
CORE Percentage of assets subject to positive and negative environmental or social screening.
polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to voting
CORE Voting
shares or advises on voting.
CORE Access points in low-populated or economically disadvantaged areas by type.
CORE Initiatives to improve access to financial services for disadvantaged people.
CORE Policies for the fair design and sale of financial products and services.
CORE Initiatives to enhance financial literacy by type of beneficiary.

11, 14, 35
16

Environmental Aspects

EN24

Indicator
CORE Total water discharge by quality and destination.
CORE Total weight of waste by type and disposal method.
CORE Total number and volume of significant spills.
of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II,
ADD Weight
III, and VIII, and percentage of transported waste shipped internationally.
size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reportingADD Identity,organization’s discharges of water and runoff.

15, 27, 28, 29, 30, 36, 40
18, 20
7–8
7–8, 24
13
19
Not applicable
26
24
18

T&D Life Group Corporate Responsibility Report 2011 44

Appendix

Item
EN21
EN22
EN23

Outline of the T&D Life Group—: No information in this report. However, this report does not cover all the activities of the Group.

Management

T&D Life Group Corporate Responsibility Report 2011 G3.1 GRI Content Index