Corporate Responsibility Report 2016

Digest Edition

CreateValue forPeople andSocieties

Top Message

T&D Life Group CSR Philosophy

Aiming to be a corporate group that

We will contribute to people and societies

contributes to all people and societies
through the life insurance business.
Tetsuhiro Kida

Representative Director and President, T&D Holdings, Inc.

The T&D Life Group is a corporate group made up of thespecialized strategies in the Group’s core life insurance

holding company T&D Holdings, Inc. and its 16 subsidiaries

business, we will deliver the products our customers need,and 2 affiliates. Among these companies are the Group'salong with the services they require.

three core life insurance companies, Taiyo Life Insurance

The second is“Respect for Human Rights.”This will focus

Company, Daido Life Insurance Company, and T&D

on initiatives for promoting changes in the way people work,

Financial Life Insurance Company.

facilitating the active participation of women and other

The T&D Life Group has embraced as the foundation of

to address social issues.

T&D Life Group’s
Corporate Philosophy
With our“Try & Discover”motto for creating
value, we aim to be a group that contributes
to all people and societies.

diversity initiatives, and promoting a better work-life balance.

its business activities the corporate philosophy that“WithThe final point is“Global Environmental Protection.”

our‘Try & Discover’motto for creating value, we aim to be

Through efforts to reduce electricity consumption anda group that contributes to all people and societies.”Basedoffice paper use and increase the Group’s green purchasing

on this philosophy, each of the Group’s companies has con-ratio, and through forest preservation and other activities,

fronted changes in society, creating value by providing thethe T&D Life Group will promote initiatives to conserve

products and services society needs and working toward

resources and prevent global warming.

the sustainable growth of the Group.

by creating value through our activities

In addition to these priority areas, the Group companies
will work together to contribute to societies in a variety ofAgainst that backdrop, the T&D Life Group launched a newother ways, including support for and promotion of senior

three-year medium-term management plan in April 2016.

sports and para-sports, regional beautification activities,

The new plan is positioned as the first stage in a vision

Group-wide blood drives, and educational assistance forfor the next 10 years, with the goal of further expanding

children in developing countries.

growth areas over a period of three years. Over the next

Along with these initiatives, in July 2015, the T&D Life

decade, a further drop in the country’s birthrate andGroup became a participant in the United Nations Global

increased aging will see the population of young people

Compact (UNGC), a cooperative framework between the

decline, while the number of seniors increases. This change

UN and corporate entities aimed at achieving sustainable

in the demographic makeup of the population is expected

growth as advocated by the UN. The UNGC comprises 10

to further increase the need for life security in preparation

principles applying to the four areas of human rights, labor,

for the future, including in the areas of pensions, medical

the environment and the prevention of corruption. The T&D

care and nursing care. To meet these needs, the Group

Life Group aims to fulfill its role as a member of society byplans, through its life insurance business, to expand in thosecommitting to these principles.

Group CSR Charter(Preamble)
The T&D Life Group is firmly committed to fulfilling the
public mission of life insurance and other businesses
and to undertaking its corporate social responsibilities
based on its management philosophy and by achieving
sustainable growth along with society.

Our Priority Areas (2016)

fields which benefit society. Given this understanding of ourbusiness environment, our goal under the new medium-term

While the T&D Life Group moves forward with these and amanagement plan is to contribute to solutions for social

variety of other initiatives, the Group’s individual employees

issues through the life insurance business, while aiming to

are the ones who will actually put them into practice. In thatmaximize the satisfaction of all shareholders.

effort, nothing is more important than ensuring that eachand every employee continues to bring a sense of mission

To achieve this goal, we have positioned the following threeand pride to the work of helping to resolve social issues

points as priority areas.

through business. The Group will continue to cultivate thisThe first point is“Providing Better Products and Services.”
By allowing each Group company to fully exploit its unique,1

corporate culture even further, redoubling its efforts toward
the goal of contributing to people and societies.

Providing Better
Products andServices

Respect for Human
RightsGlobalEnvironmental
Protection

We have selected three priority areas from among those areas material
to an expansive range of stakeholders and those areas material
to our corporate philosophy and growth. We are
implementing activities targeting eachpriority area.

2

The T&D Life Group's Businesses

Each of T&D Life’s Group companies provides distinctive
products and services in their own unique markets,
Household Market

T&D Holdings is the cornerstone of the T&D Life Group,
which consists of 18 subsidiaries and affiliated companies.

Small and Medium
Enterprises Market

Taiyo Life Insurance Company focuses on serving thehousehold market, mainly targeting women, the middle-aged,
and elderly people. The company sells comprehensive life
insurance coverage, which is centered on death protection
and medical and nursing care products.
The company uses an in-house sales force of women
who can understand the needs of our customers andvisit them at home to provide advice in tailoring
policies to specific needs. The company stays ahead of
the changing times by providing householdswith the finest products and services, aiming todeliver optimal comprehensive
coverage to households.

Daido Life Insurance Company has built
its own sales channel focusing on small andmedium enterprise (SME) customers.
Working with SME-related organizations,tax accountant organizations and others,
the company provides products and services that
protect SMEs and their employees from a variety of risks.
As a leading company in the SME market,
we offer SME owners the ultimate inpeace of mind and satisfaction.

as the Group works to contribute to all people
Independent
Insurance Agent Market

and societies through the creation of value.

T&D Financial Life Insurance Company responds tocustomer needs with unique insurance products offered
via OTC sales at banks and other financial institutions
and through insurance shops. For senior customers,
these include asset formation products to support
a comfortable retirement life by preparing forpost-retirement expenditures and the need forprotection for bereaved families. For the working
and childrearing generation, the Group offers
protection-oriented products at
an affordable price.

Asset Management Market

An asset management company focused on
the investment trust and investment
advisory business. The company responds tocustomer needs by offering a diverse rangeof products to individual andinstitutional investors.

Pet Insurance Market
Main Group Companies Other Than Above [Insurance-Related Businesses]
T&D Confirm Ltd.
Toyo Insurance Agency Co., Ltd.
Daido Management Service Co., Ltd.
[Other Investment-Related Businesses]
T&D Lease Co., Ltd.
Taiyo Credit Guarantee Co., Ltd.
Alternative Investment Capital Ltd.
[Administration-Related Businesses]
T&D Customer Services Co., Ltd.

Pet & Family Small-amount
Short-term Insurance Company
This is a growing insurance company in the
pet insurance market, which is expected to
expand. It supports healthy petsby providing a wide range of coverage for
injuries and medical expenses. Products areoffered through pet shops, the internet andother channels.

[General Affairs and Calculation-Related Businesses]
T&D Information System Ltd.
Nihon System Shuno, Inc.
Zenkoku Business Center Co., Ltd.
(September 2016)

3

4

Products and Services That Address Social Needs

Aiming to become a life insurance company thatis most considerate of households.

Aiming to be the life insurance group that brings thegreatest peace of mind and the utmost satisfaction.

Innovative products that anticipate contemporary changes
As a result of the aging population, problems associated with a rise in dementia patientsand an increase in the number of family members leaving their jobs to care for suchpatients have become a more familiar phenomenon. Fractures due to osteoporosis, common among elderly women, and a rise in lifestyle diseases associated with advancing age
are also known to increase the risk of needing nursing care.
Given these circumstances, Taiyo Life has developed Himawari Dementia Treatments first product to offer coverage for dementia care,
Insurance, the life insurance industry’
aimed at seniors with health concerns and available with just a simple declaration. The product offers protection that places a priority on the concerns of seniors, including dementia,
fractures and hospitalization and surgery due to the seven major lifestyle diseases, reflecting
the company’s desire to give seniors peace of mind and help them lead rich, positive lives.

Ayako Hachisu

Delivering security to households

The number of people who require nursing care has grown
yearly as a result of the population aging, and a large numberof people are concerned about the nursing care problems theyand their family members will be facing in the future.
Given this social situation, in October 2015, Daido Life
launched Shunyu Relief, a policy for small and medium enterprise (SME) owners and sole proprietors that protects against
loss of income in the event they require nursing care, andKaigo Relief, which covers nursing care costs.
ご利用方法
At the same time, Daido Life began offering Kaigo Concierge, a free nursing
Premium
CourseBasiccare consultation service through which care managers and other specialists Course
in nursing care offer advice on the use of public long-term care insurance,
introduce care facilities tailored to the customer, and even arrange for tours of
those facilities.
With Shunyu Relief, Kaigo Relief, and Kaigo Concierge as an integrated offering, Daido Life offers total support not just for the economic burden of nursing
care, but for addressing the physical and emotional burdens as well.
プレミアムコース

サービス内容施設紹介・見学手配
わかるかいごBiz

Taiyo Life is moving ahead with a variety of
initiatives to assist the elderly in response
to issues associated with an increasingly
aging society.
One such initiative involves a dormitory
for schoolgirls in Yokohama that the company had owned for many years, which, in
response to changes in the demographic
makeup of the local population, Taiyo
Life has rebuilt as a care home offering asecure, comfortable place for seniors.
The facility will be operated by Benesse

5

Style Care Co., Ltd., which offers residential
nursing care services nationwide. Withnursing staff on duty 24 hours a day, 365
days a year, the facility will offer peace ofmind to seniors ranging from those capable of independent living to those requiring
Level 5 nursing care.
In an effort to serve even moreseniors, Taiyo Life plans to makeeffective use of its assets, working
with Benesse Style Care to expand its
residential facilities for the elderly.

施設紹介・見学手配
わかるかいごBiz

ご利用対象者

ご利用対象者①「収入リリーフ・介護リリーフ」にご加入の契約者さま・被保険者さま①「収入リリーフ・介護リリーフ」以外の商品にご加入の契約者さま・被保険者さま
契約者

契約者

利用対象者
被保険者

法人

個人

法人経営者 ※
個人事業主
上記以外

※法人経営者：代表者・家族役員・家族従業員②ご加入者さまのご家族（二親等以内）
二親等以内とはPrivate Residential Care Home Completed

大同生命のお客さま専用サービス

ベ ー シック コ ー ス

相談受付②ご加入者さまのご家族（二親等以内）
二親等以内とは❶配偶者 ❷祖父母・父母 ❸兄弟姉妹とその配偶者❹子・孫とその配偶者❺配偶者の祖父母・父母、配偶者の兄弟姉妹とその配偶者

ご利用方法

ご利用方法

以下の電話・メール窓口よりご利用いただけます。

以下の電話・メール窓口よりご利用いただけます。

TEL
MAIL

受付時間

0120-901-369

premium＠wakarukaigo.jp

平日 9：00 ～ 18：00

TEL
MAIL

Kaigo
Relief

Kaigo
Concierge

サービス内容相談受付

ケアマネジャー紹介❶配偶者 ❷祖父母・父母 ❸兄弟姉妹とその配偶者❹子・孫とその配偶者❺配偶者の祖父母・父母、配偶者の兄弟姉妹とその配偶者

At Taiyo Life, request for payment of insurance claims and benefits are accepted
at branch offices and its customer service centers. The sales representative incharge will then bring the required paperwork, assist customers with completing
documents and offer information about filing procedures.
In addition, to make it comfortable and more convenient for seniors to submit
claims for benefits and other payments, office workers with specialized knowledge
will visit customers and their families at home to provide assistance with procedures. Taiyo Life began offering this Kaketsuke-Tai Service in April 2016.
At the same time, the company began offering other related services, including
allowing office workers to fill out benefit payment claim forms on behalf of senior
customers, upon confirming their intent to file a claim, as well as obtaining the
medical certificates needed when submitting a claim.

ShunyuRelief

未来をみつめる。

Product Section
Product Department

Providing total support for the burdens of nursing care

0120-901-379
basic＠wakarukaigo.jp

認知症
対応
サービス

土曜 10：00 ～ 16：00（日・祝日・年末年始を除く）※メール相談は土日・祝日も受付けます。

窓口では、契約者さま・被保険者さまのお名前・生年月日、契約者さま・被保険者さまとのご関係を確認させていただきます。

※各商品の正式名称は、収入リリーフ：無配当介護収入保障保険（無解約払戻金型）、介護リリーフ：無配当終身介護保障保険です。
※「介護コンシェル」
は、大同生命との提携により株式会社インターネットインフィニティーが提供するサービスです。
ご利用に関して生じた損害について大同生命は責任を負いません。
※本サービスは、大同生命が提供する保険商品の一部を構成するものではありません。
※この資料の記載内容は、平成 28 年 8 月現在のサービス内容に基づいています。
本サービスは、予告なく変更・終了する場合がありますので、あらかじめご了承ください。

あなた自身の未来、
大切な人の未来。
明るい未来は見えていますか？
介護や認知症に関するあらゆる不安や
あなたの未来のお悩みを介護のプロがワンストップでサポートします。

本社（大阪）〒550-0002 大阪市西区江戸堀1丁目2番1号（東京）〒103-6031 東京都中央区日本橋2丁目7番1号
http://www.daido-life.co.jp/
介護・認知症の情報をお届けしています

お問い合わせ窓口

介護情報Webサイト
わかるかいごBiz

大同生命コールセンター

0120-789-501（通話料無料）
オペレーターによる受付時間/9：00～18：00（土・日・祝日・年末年始を除く）

平成28年8月新設

E-28-1067-S（営企）（平成28年8月16日）1/2

帳票番号55900（28-8）TCN

https://wakarukaigo.jp/daido-kaigo/

Providing easy-to-understand, highly convenient services
In response to an increasingly aging society, Daido Life is promoting its Best Senior Service, an
initiative focused on ensuring that every process with which the customer becomes involved
is easy to understand and highly convenient. This is part of an effort in working with seniors toencourage better understanding, verify the customers’wishes, and take their living conditions
into consideration. As part of this initiative, Daido Life is working to provide clear, easily understood product documentation and paperwork, and its new PC-based policy application form,
pension payment claim form and information pamphlet, policy confirmation notice, and policy
overview form have all been certified for their design by the Universal Communication Design
Association (UCDA).

Naoki Morimoto

Assistant Manager
CS Promotion Division

Supporting SME Business Succession and Expansion

Eri Koyama

Assistant Manager
Marketing Planning Division

A majority of small and medium enterprises(SMEs) have no successor in place, and many
SME owners recognize that business succession is an important management issue. By
introducing its M&A Support Service, which

provides expert assistance in utilizing M&A
for business succession and expansion, Daido
Life offers its customers consistent support
with everything from initial consultation to theactual contract process and other issues.

6

Products and Services That Address Social Needs

Pet & Family Small-amount
Short-term Insurance Company

Aiming to be the life insurance company
most trusted by its customers.

Aiming to satisfy

Aiming to provide well-being

value creation.

to their owners.

customers throughto pets and peace of mind

Unique products with a customer perspective
T&D Financial Life specializes in developing the unique products its customers expect,differentiated from competitors and offered on a timely basis through insurance agents.
In fiscal 2015, T&D Financial Life developed the“regular payment rider,”enablingcustomers to regularly receive a prescribed amount under their Shougai Premium Series
coverage and to prepare for death protection and post-retirement living expenses. It
also introduced Kazoku Wo Tsunagu Shushinhoken, which offers death protection andaddresses a wide range of asset formation needs, and developed Hataraku Anata Ni
Yasashii Hoken, which provides living benefit coverage for living expenses over a prescribed period for particular conditions associated with the three major diseases (definedas cancer, acute myocardial infarction and stroke).
In August 2016, T&D Financial Life revised its Kakei Ni Yasashii Shunyuhosho andHataraku Anata Ni Yasashii Hoken products, which provide death and disability income
protection in the form of a monthly annuity, as part of an effort to expand coverage for
carcinoma in situ.

Efforts to enhance services for seniors

Keiko Takagi

Assistant Manager
Customer Service Division

T&D Financial Life is strengthening its initiatives to address the needs of its senior customers. For example, to prevent various procedures from becoming too drawn out and ensure
they are completed smoothly, the company encourages applicants to register a second
contact in advance, so that family members or others can be reached. The company has
also revised the forms used in the application process, and has colorized and improved
the layout of its claim forms. In addition, T&D Financial Life is working to improve customer satisfaction by omitting some of the paperwork needed for payment of claims andby expanding its acceptance of proxy signatures.
In addition, the Group endeavored to improve the skills of communicators at its callcenters by providing appropriate training based on the theme of“improving customer
service for elderly people.”

Aiming to Offer an Improved Service to Customers
T&D Financial Life collects and analyzes feedback from
customers regarding the various forms it sends out andthe skills of communicators at its call centers. Each year,
it conducts a Customer Satisfaction Survey to further
improve customer satisfaction.
According to the results of the fiscal 2015 survey, morethan 90% of customers gave a positive rating to the way
forms were to be filled out and to the response of callcenter communicators.

At the same time, many customers also responded thatprocedures for submitting corrections and changes to thepolicyholder name and registered seal were complicated,
and the company subsequently began simplifying those
procedures by accepting unregistered seals and so on.
T&D Financial Life will continue to listen to its customers as it works toward achieving an even more customeroriented operation.

Products that contribute to theformation of a sustainable society

Providing for an importantpart of the family

T&D Asset Management has established and manages
the T&D Japan Equities ESG Research Fund. This fundselectively invests in companies with outstanding ESG(Environmental, Social and Governance) performancethrough ESG research. In doing so, the fund seeks
to generate investment returns that outperform themedium- to long-term market average. Moreover, byinvesting in companies that seek toreduce environmental impact andhelp achieve a sound society, thefund aims to play a part in forming asustainable society.

Against a background of social issues such as anadvance in low birth rates and an aging population,
as well as an increase in one-person households, petownership has remained stable. Changes in the way
pet owners view their pets as a member of the family
have also brought increased interest in issues such as
medical care for pets and the associated costs. Given
this background, Pet & Family Small-amount Short-term
Insurance is responding to pet healthcare costs by offering products that cover a certain portion of the cost ofveterinary care for pet illness and injury, including Genki
Number One and Genki Number One Slim , ensuring
peace of mind for both pet owners and their pets whentreatment is needed.

As a responsible
institutional investor

More convenient
procedures

T&D Asset Management believes that the essence of
CSR is to contribute widely to society through asset
management, its original field of business, and to thatend engages in a vigorous exchange of opinion andthe communication of information. The company has
participated in the proof of concept under the Ministryof the Environment’s project to build a system forenvironmental information disclosure, and is active as amember of expert workshops. The company also continues to hold investment
seminars on the subject of
ESG investing, with the goalof providing investors with
useful information.

In November 2015, Pet & Family Small-amount Shortterm Insurance began offering new tablet-based contract procedures though its pet shop agencies. While
traditional paper-based procedures and application
forms often resulted in inadequate documentation,
the introduction of tablets has led to shortened times
for contract completion and reduced the burden on
customers.

Kiyoshi Yamanaka
Executive Officer
Investment Division

7

Mai TakaiContract Management Department
Customer Service Division8

Toward a Society in which Everyone Can Work Vibrantly

A Work Style Where Everyone in the Group Can Grow!

For the Job Satisfaction and Growth of Every Individual

The T&D Life Group has advanced efforts to nurture a corporate culture where diverse human resources
can feel job satisfaction and reach their potential. Each Group company has revised its personnel andcompensation systems, introduced work-life balance support programs and formulated action plans forpromoting the active p­ articipation of women.

The implementation of the two pillars,promoting work-life balance and promoting the active participation of women, isbeginning to bear fruit in many different
forms.

2015

All three of the Group’s life insurance companies obtained the“Platinum
Kurumin”mark for being companies that support the raising of childrenチ
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プラ ナくる
み

ト してい

ま

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て

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育

す

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ま

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て

ト してい

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●T&D Financial Life

Promotingwork-life balance● Extended childcare leave(up to three years old)
●Introduced short working hours(Up to enrollment inelementary school)●P romoted the use of­childcare leave by men(Paid childcare leave­available for two weeks)●S tarted“all lights-out”atnight in the head officebuilding● Introduced the support
program for returning
to work after childcare
leave

2006

● Introduced familytransfer and return
to work systems

2012

▶

2015

● Established a working
group for promoting
the active participation of women● Integrated and reorganized job groups
Terminated the job grade system and reorganized
into“nationally hired”and“locally hired”based on
the possibility of relocation only

● Revised the personnel system for the clerical track
Introduced the area career track and the job category switch system

Promoting the active
participation of women● Integrated the job groups of the career track and the clerical track

The T&D Life Group has disclosed action plans for promoting the active participation of women and targets for ­promoting female
employees to management positions. The ratio of female managers has been steadily increasing.
Action Plan
[Initiatives]➡Implement systematic cultivationand promotion of female employees
to management positions➡Enhance career development andwork-life balance support measures➡Transform the mindset of managers
Targets set for pro­moting
female employees tomanagement positions(Achievement deadline)

9

Systematically cultivateand ­promote motivatedand ­talented female
employees

Ratio of female ➡
man­agers(April 2018)

More
than

20 %

Promote diverse work
styles and support
new challenges(April 2020)

More
than

15 %

Become a company
where female workers canwork free from anxiety andreach their full potential(April 2019)

More
than

15 %

Ratio of female
managers(Total of the threecompanies)

13.0%
11.7%
April
2014

28

39

3

8

18

Women

14

20

21

April
2015

● In recognition ofthis effort, Daido
Life was designatedone of the“Top 100
Telework Pioneers”
by the Ministry ofInternal Affairs and Communications.

(April 2016)

▶

We have been introducing systems to balance work and childcare,
reduce total working hours and support career advancement for women.
A new goal has become apparent from these ceaseless efforts: A work
style where everyone in the Group can grow.
As women become more active in the workplace, now more thanever the Group is working together to reform work styles and promote
diversity in pursuit of greater job satisfaction for each individual, regardless of gender, age, or position.

14.5%
April
2016

The first step in reforming the way we work is to think about our own
job satisfaction. What can we do to make our work easier, and whose
cooperation do we need? What can we do to be more useful to thosearound us? Discussions were held in each workplace, and goals were
established for enhancing the quality of work and private life.

(April 2016)

I’
d like to growthrough my workI’
d like to keep
contributing
to the company

I’
d like tocontinue working
even if a family
member needs
nursing care

A workplace
where everyone isactive and feels
rewarded

Diversity and Work-Life Balance Awareness Day held
to offer everyone in the workplace an opportunity toshare their thoughts about how they work●●● Formulated and announced
action plans for promoting theactive participation of women

2010
2009

▶

work stylereforms

2013

17

Men

● Key Revisions
Expansion of leave periods:
Long-term nursing care leave:
From one year to three years
Short-term nursing care leave:From five days a year (10 days when

From the active participation of women to
diversity—achieving work-life balance bywork style reforms

すAdvancing to
the stage of

2014

2011

2008
2007

●Introduced working from home
● Introduced a flextime systemwith no core hours

2015

Today, over 200 employees use theworking from home system introduced
in 2014. Employees make use of it toreduce the burden of child and nursing
care and to improve work efficiency.

Systems were revised to provide
even greater support to employees
supporting families.

* Office workers (except for work partners)

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2014

Use of telework to offer more
flexible work styles

caring for two or more family members) to

ん

ん

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子
サ

2013

Introducing the industry’s highestlevels of short- and long-term
nursing care leave

30 daysチ
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Key measures of the Group and the three life insurance companies●Daido Life

Number of participants

The Group’s three life insurance companies received certification as companies
meeting the criteria of the Act on Advancement of Measures to Support Raising
Next-Generation Children.

Daido Life received the
Ikumen Company Award 2015
in recognition of its efforts
as a company to improve
operations by ­p roactively
encouraging men to balancechildrearing and work.

●Taiyo Life

People grow by tackling new work.
Experiencing work at other Group
companies brings new awareness andfosters growth.
● Number of exchanges

Received the Ikumen Company Award
2015 from the Ministry of Health,Labour and Welfare (Daido Life)●T&D Life Group

Expanding fields of activity throughGroup personnel exchangesI’d like to havea long career whileraising my childI’
d like to advancemy careerI’d like to work on
self-improvement

The Keyword was“Growth”— President’s Discussion
with Employees from the Three Life Insurance Companies

Ahead of the dialogues held in each workplace, a discussion was held between the president of T&D Holdings andemployees of each Group company.
President Kida explained his belief that“for insurance companies such as our Group, growth associated with sustainability and the pursuit of sound profits are essential. Sustaining
the Group’s growth are the earnest efforts of employees in
the workplace. Providing for the right workplace environment
is an important role of the company.”
Fair, reasonable use of leave systems, a balance between
career advancement and childcare, efforts to reduce working
hours, balancing work and nursing care—these and manyother subjects were discussed, but in the end, everyone
agreed on one thing.“Let’s hold on to all our dreams, andthen grow together to achieve them!”

Double the 7% level in 201310

Initiatives to Protect the Environment

Together with Society

Fiscal 2015 Activity Report

The society we live in rests upon the foundation of the global environment.
To ensure we pass on a healthy, abundant society to future generations,
T&D Insurance Group has established global environmental protection as one ofits priority areas, and is moving forward with a variety of initiatives.

Initiatives for Reducing Environmental Burden Based on Group-wide Targets

200
200

We have set Group-wide targets related to environmental protection, andare working to achieve these targets in the course of our daily businessactivities. The Group’s three targets are to reduce electric power use,
reduce office paper use and improve the green purchasing ratio. In regard
to our target for reducing office paper use, we achieved our five-year target
from fiscal 2009, and are working to achieve a new five-year target fromfiscal 2014.
Scope: Total for the headquarter divisions of T&D Holdings, Taiyo Life, Daido Life,
T&D Financial Life, and T&D Asset Management

Initiatives to reduce documentation
With the relocation of its headquarters in 2015, the Group
worked alongside its Group companies to streamline
operations and reduce documentation. A survey was
conducted of document storage, and regulations regarding document management were reviewed, resulting inchanges to a wide range of records from paper storage
to electronic data storage. Progress was made in disposalof unnecessary documents,
and the volume of stored documents was reduced by 70%.
Converting stored documents toan electronic format also makes
it possible to easily obtain andshare information regardless oflocation, whether at one’s deskor in a meeting room, which has
improved efficiency.
Eiji Ida

Nationwide Clean Campaign

184

Office paper consumption (t)Since 1982, Taiyo Life has carried out clean-up activities in the vicinity of its head
office as part of its social contribution to local communities. Since 2004, these
activities have been expanded as the Nationwide Clean Campaign, with branches
across the country undertaking clean-up activities in their own local communities.
Executives and employees from various T&D Life Group companies, as well as
their family members, cooperated with clean-up activities in the Shiodome district*, where the Group’s head office is located. In fiscal 2015, a total of around8,600 people took part in community clean-up activities across Japan.
* Relocated to Tokyo’s Nihonbashi area in December 2015.

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162

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Endowed Open Courses at Universities

160
152

160

140

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10

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11

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12

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13

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14

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Initiatives to implement paperless meetings
The Group is also advancing efforts to achieve paperless meetings by installing displays in meeting rooms and deploying tablet devices. Efforts to expand this shift to paperless meetings
have expanded to include meetings of the Board of Directors,
management meetings and other important venues. Further,to conduct everyday meetings without paper, the Group is
working to distribute mobile PCs and deploy a wireless LAN
network, as well as installing displays on meeting tables in aneffort to streamline operations and significantly reduce thevolume of paper used.

Daido Life has been endowing open courses at universities every year, beginningwith the company’s centenary celebrations in 2002. These courses provide
managers of small- to medium-sized businesses and their successors, as well as
local residents, with opportunities for acquiring knowledge and skills concerning
management, business and other subjects. The courses have been attended byover 12,000 people in total over the past 14 years.
In fiscal 2015, courses were held at seven universities across Japan, including
Japan Women’s University of which Asako Hirooka (a female industrialist inJapan’s Meiji Period (1868−1912) who was one of the founders of Daido Life)was involved in the founding.

Supporting the Japan Down Syndrome Society
Since 2006, Taiyo Life has been involved in various support activities for theJapan Down Syndrome Society. In 2015, Taiyo Life invited participants from theJapan Down Syndrome Society’s Tochigi Branch to join a forest studies classheld in the Forest of Taiyo Life, where the company has been undertaking forest
management activities since 2006. The invited participants spent a pleasant day
in the forest surrounded by fresh greenery.

Supporting Sports for People with Disabilities

Manager, General Affairs Department
T&D Holdings, Inc.

Forest Conservation Activities
Taiyo Life conducts afforestation projects to protect forest resources and the biodiversity of forest ecosystems. To advance these efforts,
it has established the Forests of Taiyo Life in Nasushiobara, Tochigi Prefecture and Takashima, Shiga Prefecture. In the Shiga Prefecture
Forest of Taiyo Life, a project is underway called“Operation Calling All Creatures!,”which is working to establish a biotope* on swamp
land that used to be rice paddies. With the participation of other Group company employees, they have removed mud from ditches tosecure a flow of fresh water, and have made the surrounding area accessible on foot. Freshwater crabs, frogs and newts have all madean appearance, delighting the children who have participated. Work on this project will continue toward the goalof creating a biotope teeming with all kinds of life.
* A biotope is a habitat where a variety of creatures live together in mutual interdependency.

Daido Life has been a special sponsor of the National Sports Festival for People
with Disabilities for over 20 years since the first National Sports Games for the
Mentally Handicapped (Yuaipic) was held in 1992. In fiscal 2015, the Ki No Kuni
Wakayama Festival, as this year's event was called, was attended by around
600 people who served as volunteers, including executives and employees
of Daido Life together with members of their alliance partners and executives
and employees of Taiyo Life. Since January 2015, we have been undertaking
initiatives to further spread and develop sports for people with disabilities in ourcapacity as an official partner of the Japanese Para-Sports Association.

One-day Outing Volunteer Activity for People with Disabilities
Since 1994, Daido Life has held the One-day Outing Volunteer Activity, aprogram in which employees take volunteer leave to assist with the outingsof people with disabilities who have had very little opportunity to go out on
excursions. In fiscal 2015, a group of 107 people in total, including 45 people
with disabilities and 33 volunteers comprising staff mainly from Daido Life and its
subsidiaries, visited Abeno Q’
s Mall and Tennoji Zoo.

Support for Recovery from the Great East Japan Earthquake:
Ishinomaki Marché in Shiodome (Ishinomaki Specialty Products Fair)

I found a crab!

Scenes of activities in June 201511

Taiyo Life held the“Ishinomaki Marché in Shiodome”by inviting the people ofthe Ishinomaki Genki Fukko Center and together with the neighborhood association of the Shiodome district, with a view to supporting a full-scale recovery fromthe Great East Japan Earthquake through specialty products from Ishinomaki.
The event attracted a large number of visitors, including not only members of
T&D Life Group companies, but also people from other companies in the areaand members of the local community.

12

Responsible Investment/Participation in Initiatives

Progress in Group CSR and State of Activities

The T&D Life Group operates the life insurance business as its core business, which is highly social andpublic in nature. Accordingly, we believe that it is one of our most fundamental obligations to fulfill oursocial responsibilities as an institutional investor and contribute to the realization of a sustainable society
through our investment and lending activities.

The T&D Life Group has established the Group CSR Committee, under the control of the Board of Directors,
chaired by the president of T&D Holdings, and consisting mainly of directors in charge of CSR at eachGroup company. Under this committee, we are pushing ahead with unified Group-wide CSR activities. The
Group CSR Committee serves as the cornerstone for promoting the Group’s CSR activities. It formulates
basic policies for the Group’s CSR activities and selects important focus areas, along with drawing up
annual plans and regularly confirming the implementation status of those plans.

Initiatives as an Institutional Investor

FY2015 Group CSR Activities Progress Report (Partial Account of the Activities)

Taiyo Life’s Initiatives

Daido Life’s Initiatives✴ Investment in a wind and solar power generation investment fundTaiyo Life invests in the renewable energy business through a fundtargeting investment in large-scale wind and solar power generation
businesses.

✴ Investment in green bonds
Taiyo Life invests in green bonds issued by international financial
institutions for the purpose of supplying funds to renewable energy
businesses and similar projects.

✴ Real estate investment that gives consideration to theenvironment and the aging society

Taiyo Life is undertaking initiatives to develop real estate that isfriendly to the environment and the elderly.

✴ Investment and lending for infrastructure businesses,
including the renewable energy field

Daido Life provides investment and lending to electric power generation businesses that can contribute to protecting the environment
and infrastructure funds that have a highly social and public nature.

✴ Investment in funds providing business support to small
and medium-sized enterprises (SMEs)

Daido Life invests in funds that support the growth and developmentof the SMEs underpinning the Japanese economy.

✴ Contribution to the global environment and local
communities through company-owned buildings

Daido Life is taking steps such as introducing highly efficient, energysaving equipment along with installing atriums at certain buildings.

✴ Investment that contributes to realizing a sustainable society
Taiyo Life invests in EYE bonds that contribute to education andsupporting youth and employment in Central and South America andCaribbean countries.

T&D Asset Management’s Initiatives✴ E valuation of investees incorporating ESG research information
T&D Asset Management uses ESG evaluations to make investment
decisions.

✴ Collaborative engagement with global credit rating agencies
T&D Asset Management participates in dialogue sessions with credit
rating agencies as a committee member of the PRI (see below). The
effectiveness of ESG information has been recognized by the credit
rating agencies.

Plan(Taiyo Life and Daido Life invest in the fund, which is managed by
T&D Asset Management)
By selectively investing in companies with outstanding ESG(Environmental, Social and Governance) performance, the T&D LifeGroup will contribute to the formation of a sustainable society.

✴ Investment in the Japan Growth Strategy Fund
(Initiative led by Taiyo Life and Daido Life)
Taiyo Life and Daido Life invest in a fund that promotes the new
business development initiatives of small-sized, medium-sized andmiddle-tier companies in Japan, and a fund that supports businessrehabilitation and similar undertakings of these companies.

Participation in Initiatives

Check/Act

Results/Performance

Activities planned for FY2016• Launch of dementia treatment insurance• L aunch of nursing care products (Shunyu Relief, Kaigo
Relief )• L aunch of income protection insurance for specificdiseases (Hataraku Anata Ni Yasashii Hoken)•B egan offering Kaketsuke-Tai in-person assistance withpayment procedures• Develop and provide products thatmeet changing customer needs• Further promote the Best Senior Service
initiative to enhance convenience andsatisfaction for elderly customers[Human resource development initiatives]
Practices instituted to encourage morewidespread employee understanding of Groupinitiatives, and to achieve more highly effective
exchanges between Group companies.

•P ersonnel exchanges implemented between four Group
companies (14 divisions, 39 people a year).
•S eminars held for Group executives and generalmanagers on the theme of working with individuals withdisabilities (approximately 230 people have attended).

[Promoting the active participation of women]
Further upgrade measures for promoting theactive participation of women•F ormulation and announcement of an action plan for theactive participation of women•F ormulation of a unified Group next-generation support
law action plan. Three life insurance companies obtainspecial“Platinum Kurumin”certification•C ontinued to implement training of female employees
and their supervisors in pairs• Group interactions enhanced to leverage Group synergies and develop thenext generation of human resources.
• Work style reforms promoted to ensure
all Group executives and employees
can grow.
• Measures implemented to promotehealthy Group executives andemployees.

[Promotion of work style reforms]
Promoting work style reforms that
contribute to enhancing Group
corporate value•D iversity and Work-Life Balance Awareness Day held.
Meetings held to exchange opinions on work stylereforms in each Group company and division•W ork eligible for working from home system expanded•E fforts implemented to reduce total working hours(shortened hours,“Smart Work”meetings, etc.)● Providing better products and services(Three life insurance companies)•P rovide the best comprehensive coverage tohouseholds•R espond to the diversifying needs of SMEs
comprehensively•P rovide differentiated products throughindependent insurance agents such as financial
institutions● Respect for human rights

Joint Group-wide Initiatives✴ Investment in the T&D Japan Equities ESG Research FundDo

Initiatives● Global environmental protection
Reduction in power consumption
Period: FY2013–FY2017 (Baseline year: FY2009)
Scope: Buildings owned, leased and used by T&D
Holdings and core Group companies
Target: More than 10% reduction in power
consumption per floor space

Implemented a multitude of measures, including lights-out
before business hours and during lunch break, and turning
off office appliances, as well as setting a“no overtimeday”and implementing Cool Biz and Warm Biz campaigns
plus a Lights Down campaign• Steady progress from FY2013 to FY2015:
Reduced by 18.8% from the baselineyear•C ontinue to implement the measures
shown on the left in order to further
reduce power consumption

Reduction in office paper use
Period: FY2014–FY2018
Baseline: Average of office paper usage
between FY2009 and FY2013
Scope: Paper used at T&D Holdings and head
offices of core Group companies
Target: 9% reduction from baseline

Promoted reduction in office paper use primarily byintroducing paperless meetings, reducing meeting materials, utilizing 2-in-1 and two-sided printing and enforcing
stricter control over use of copies• Steady progress: from FY2014 to FY2015:
Reduced by 15% from the baseline year•C
 ontinue to implement the measures
shown on the left to reduce office paper
useGreen purchasing ratio
Target: A green purchasing ratio for stationery
and other office supplies of 80% or more
Scope: T&D Holdings and core Group companies

Established Group-wide Green Purchasing
Standards and promoted preferential
purchasing of green products• Continued to achieve target, with anactual FY2015 green purchasing ratioof 95.9%• Continue to implement initiatives thatgive priority to purchasing eco-friendly
products•C onducted Group CSR seminars for corporate officers
and general managers.
• Issued Group CR Report primarily for investors andGroup CR Report“Digest Edition”for customers andgeneral public. Obtained third party assurance forenvironmental data.
•C SR Library added to the CSR section of the website.

•C onduct multiple seminars focused onthemes tailored to the corporate officer
and general manager level and thesection manager level• Issue CR reports that address theinterests and needs of readers•G roup companies participated in Taiyo Life’s Nationwide
Clean Campaign and the Tokyo Shiba District Clean
Campaign.
•H ead office divisions (Tokyo) of each Group company
held biannual blood donations. (A total of 382 people
showed up for the blood donations in fiscal 2015.)•C ontinue to participate in clean
campaigns as a Group•C ontinue to hold biannual blood
donations● Communication•E nhance CSR awareness among corporate
officers and employees•P rovide CSR information to stakeholders

Principles for Responsible Investment (PRI)The Principles for Responsible Investment (PRI) is a codeof conduct designed to encourage investment behavior
based on Environment, Social and Governance (ESG)
perspectives among global financial institutions andinstitutional investors.
The PRI was proclaimed by Kofi Annan, the former
Secretary-General of the United Nations, in 2005. In
2007, Taiyo Life signed the PRI as the first Japanese life
insurance company to do so. The company developed
its asset management processes based on the PRI andhas conducted asset management accordingly. In 2012,
T&D Asset Management signed the PRI, and since thenhas been working to improve its medium- to long-term
investment performance by incorporating ESG factors
into its corporate evaluation.

13

Participation in the UN Global Compact
The UN Global Compact is a voluntary initiative for participation in a global framework within which companies
practice good corporate citizenship, and that seeks toachieve sustainable growth. The UN Global Compact
proposes 10 principles related to the protection ofhuman rights, the elimination of unfair labor practices,the protection of the environment and the prevention ofcorruption. T&D Holdings has signed the ten principles
on behalf of the T&D Life Group, and is participating in
the UN Global Compact.

Principles for Financial Action
for the 21st Century
The Principles for Financial Action for the 21st Century
are guidelines for action for financial institutions seeking to fulfill their roles and responsibilities in shaping asustainable society. T&D Holdings and its five directly
owned subsidiaries have each endorsed and become
signatories to these principles, and are working toachieve a sustainable society.

● Contribution to local communities•C lean campaigns(local community clean-up activities)•G roup-wide blood donation
activities

14

Third-Party Opinion

Presence as an Institutional Investor
Takeshi Mizuguchi

Professor, Faculty of Economics, Takasaki City University of Economics
Graduated from the College of Policy and Planning Sciences, Third Cluster of Colleges, Tsukuba University in 1984.
After working at Nichimen Corporation and Eiwa Audit Corporation, he became a lecturer in the Faculty of Economics
at Takasaki City University of Economics, and assumed his present position in 2008. His primary areas of research
include responsible investment and the disclosure of non-financial information. He has also served as chair of theJapanese Institute of Certified Public Accountants’Technical Committee on Environmental Accounting, and as a member of the Central Environment Council’s Special Committee on the Environment and Finance. At present, he serves as
the joint representative director of the Japan Sustainable Investment Forum. His principal books include Responsible
Investment (Iwanami Shoten), Accounting and Investment for Social Change (Iwanami Shoten), The Environment and
Financial/Investment Trends (author/editor, Chuo Keizai-sha), and Environmental Management and Accounting (coauthor, Yuhikaku Publishing).

As stated at the beginning of this report, this year the T&D LifeGroup is again committed to a policy of contributing to solutions
for social issues through the life insurance business. I would liketo pay tribute to the fact that the T&D Life Group is steadfast
in this approach. In fact, because elderly people face various
urgent risks such as dementia and osteoporosis, I keenly appreciate Taiyo Life’s marketing of Himawari Dementia Treatment
Insurance. Moreover, because the owners of small and mediumsized enterprises are also progressively aging, I consider that thetwo products that Daido Life has prepared for the cases whencustomers may need nursing care, namely, Kaigo Relief andShunyu Relief, are important products.
In addition, since the average person rarely experiences
making a claim for insurance, they often find it overwhelming.
In that sense, I consider it excellent that the T&D Life Group has
prepared easy-to-understand procedures and documents, whichhave in fact received the Tsutawaru Design Certification (UCDA
certification), and offers a service providing in-person home-visit
assistance with payment procedures.
I think it is good that we are seeing the positive results of
the Group pursuing the twin initiatives of promoting a work-lifebalance and promoting the active participation of women in theGroup. I am also glad to see the ratio of female employees inmanagement positions is improving year by year.
At the same time, the core business of a life insurance company also includes the aspect of functioning as an institutional
investor who manages the insurance premiums that have been

entrusted to it. In this respect too, I can positively evaluate theGroup for a variety of initiatives ranging from the setting up of
the T&D Japan Equities ESG Research Fund through to investment in green bonds.
However, the level of expectation for institutional investors as
regards ESG investment has been rising dramatically in the last
few years. In particular, in 2015, the United Nations adopted
its sustainable development goals (SDGs) in September, and
the Paris Agreement was concluded by the Conference of theParties (COP21) at the United Nations Framework Convention
on Climate Change in December. Under the Paris Agreement,
it was agreed to keep the level of the rise in the average global
temperature to well below 2°
C. The participants declared thatthe goal for the second half of this century is to balance theemission and absorption of human-produced greenhouse gases.
In response to this, institutional investors around the world are
beginning to proactively commit to these goals through investment and engagement.
I would like to see the T&D Life Group also demonstrate
a commitment to making use of its power as an institutional
investor to help in the building of a sustainable society and toincrease its presence. Specifically, it should examine the decarbonization of its entire portfolio and publicly express its opinions
about specific ESG issues as regards human rights problems in
supply chains and risks pertaining to water resources.

Response to Third-Party Opinion

Sonosuke Usui

Director and Executive Vice President
I would like to thank you for giving us your valuable opinions this year once again. In this year's report, we have strived to describe clearlyand simply the initiatives we are taking to contribute to society through our core business activities, which is the basis of the Group’s
CSR. We have also provided digest reports about our activities as an institutional investor and our participation in various international
initiatives. As you have pointed out, there are increasing expectations and requirements asked of institutional investors by society, andrecently I feel that this happens on a wide variety of occasions. For our Group to build a long-term investment portfolio, I believe we mustfully respond to these expectations and requirements and rise to the challenge of doing this through our medium- to long-term investment on an ongoing basis. Going forward, we will continue as before to strive to advance the CSR initiatives of the Group by responding
step by step to the opinions that you have given us.

2-7-1 Nihonbashi, Chuo-ku, Tokyo 103-6031, Japan
http://www.td-holdings.co.jp/en/ E-mail: csr@td-holdings.co.jp682