TERMS AND CONDITIONS OF HIREJULY 1, 2018

TABLE OF CONTENTS
1. TO WHOM DO THE RENTAL TERMS AND CONDITIONS APPLY?
2. WHO CAN RENT AND WHO CAN DRIVE?
3. WHERE CAN I DRIVE A VEHICLE?
4. WHAT TYPE OF VEHICLE CAN BE RENTED AND FOR WHAT PURPOSE?
5. WHAT ARE MY OBLIGATIONS TOWARD THE VEHICLE?
6. WHAT SERVICES ARE INCLUDED IF I RENT A VEHICLE ONLY?
7. WHAT OTHER SERVICES ARE AVAILABLE THAT ARE NOT INCLUDED IN MY RENTAL?
8. WHAT IS INCLUDED IN THE PRICE I PAY?
9. WHAT ARE THE OTHER FEES / CHARGES THAT I MAY HAVE TO PAY?
10. WHAT SHOULD I PAY ATTENTION TO WHEN I PICK UP THE VEHICLE?
11. WHAT WILL HAPPEN WHEN I RETURN THE VEHICLE?
12. DAMAGE TO THE VEHICLE
13. WHAT IS EXPECTED OF ME REGARDING THE VEHICLE MAINTENANCE?
14. WHAT SHOULD I DO IN CASE OF ACCIDENT OR MECHANICAL BREAKDOWN?
15. WHEN SHALL I RECEIVE MY INVOICE AND PAY FOR THE RENTAL?
16. WHAT IF I WANT TO CANCEL OR MODIFY MY BOOKING?
17. WHAT IF I WANT TO EXTEND MY HIRE PERIOD?
18. WHAT IS THE FUEL POLICY?
19. MUST I PAY A DEPOSIT BEFORE PICKING UP THE VEHICLE?
20. CAN I PAY MY RENTAL WITH A FOREIGN CREDIT CARD?
21. HOW IS EUROPCAR PROTECTING AND USING MY PERSONAL INFORMATION?
22. ARE THE VEHICLES EQUIPPED WITH A TRACKER?
23. WHAT HAPPENS IN CASE OF DISPUTE RELATED TO MY RENTAL?
24. IS THERE A CODE OF CONDUCT APPLICABLE TO THE CAR RENTAL INDUSTRY?
25. GENERAL
26. INSURANCE AND PROTECTION PROVISIONS
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

Thank you for renting with Europcar!
We are Europcar Group UK Limited. We are a private limited company registered in England and Wales under company
number 01089053 and our registered office is at James House, 55 Welford Road, Leicester LE2 7AR in the United
Kingdom.
In accordance with these Terms and Conditions of Hire (‘T&Cs’) we will have the following obligations:A. to rent a Vehicle (either a car or a van which will be the same as or similar to the vehicle that you specify in yourbooking) plus any requested Accessories (general accessories which form part of the Vehicle, such as, for example,
locking wheel nuts, parcel shelves and boot covers, and items added to the Vehicle by us, such as booster cushion,
child seats and satellite navigation units) to you (being the person named in the Rental Agreement (as defined
below) and the person who signs it) for the period of time that is specified in the Rental Agreement and whichshall not exceed 84 days (the “Hire Period”).
B. to provide certain ancillary services with all of our rentals and to offer you other ancillary services or products
which are available at an extra cost.
The relationship between you and Europcar is governed by these T&Cs together with the following documents which,once you have signed the Rental Agreement, will form a legally binding contract between us and will govern your useof the Vehicle during the Hire Period:i.

the booking confirmation email (where you have prebooked your rental online or through our reservation
centres);ii.

the Rental Agreement including, if applicable, its specific conditions which is the document you sign at thetime of check-out or the first day of rental;iii.

the Tariff Guide to additional costs;

iv.

the Light Damage Charges Schedule and the Tyre Charges Schedule;
together the ‘Contract’In case of any conflict between any of the documents comprising the Contract then these T&Cs will takepriority.

If you are a company or other organisation for which a credit account has been opened the contractual documents
forming the Contract between us must be read in conjunction with any corporate agreement that may exist between
the parties. In the event of any inconsistencies the provisions of the corporate agreement will prevail.
If any provisions, or any part of a provision, contained in these T&Cs and/or any of the contractual documents listed
above are found by any court or relevant authority to be unlawful, invalid or unenforceable, the remaining provisions,or part of that provision, shall not be affected and will remain in full force and effect.
1.

TO WHOM DO THE RENTAL TERMS AND CONDITIONS APPLY?
These T&Cs will apply to:

1.1.

you because you are the person who is paying for the rental and any associated costs and you may also be adriver;1.2.

any other driver who is expressly named on the Rental Agreement and who is therefore authorised to drive the
Vehicle;1.3.

a driver (a “Referred Driver”) named on a Rental Agreement that records the hirer’s name as an insurer,
bodyshop, dealership or recovery agency (eg., the RAC or AA or similar).
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TERMS AND CONDITIONS OF HIREJULY 1, 20182.

WHO CAN RENT AND WHO CAN DRIVE?

2.1.

Who can rent?
Any person who:

2.1.1.

is legally capable of entering into a legally binding contract and is prepared to accept responsibility for the
Vehicle throughout the Hire Period; and2.1.2.

has the means to pay for the hire of the Vehicle and any associated costs that will be accepted by us (seetable below); andPayment method

2.1.3.

Cash

Not acceptedcheques

Not accepted

Credit Cards

Accepted always

Debit Cards

Accepted always

Accredited, prepaid or preloaded
cards

Not accepted

Hire Vouchers

Accepted always

provides valid identification documents as indicated in the table below so that we can verify their identityand approve them for rental.
Documents required
ID

Optional

Passport

Optional

Driving licence

Mandatory

For UK residents only – a Utility Bill or Bank
Statement that shows your home address
2.2.

see details regarding verifying
your identity below

Verifying and approving your identity for rental:
If you live in the UK: before we can let you hire a Vehicle from us, in addition to providing photographic ID(ie., driving licence or passport), we may

2.2.1.
•

verify your identity and home address by using a third party authentication checking system,. Dependingon the results of the check we may need you to provide paper-based proof of identity (such as a utility billor bank statement that shows your home address) that is less than 3 months old on the date you pick up
the Vehicle from us. It may be helpful to have such documentation with you just in case as, if we needsuch paper based proof of identity and you can’t provide it when we ask you for it, we won’t be able tohire a Vehicle to you. Paper based proof will not be acceptable for our Selection range of vehicles; and453B/27/6/18 (Keddy)
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TERMS AND CONDITIONS OF HIREJULY 1, 2018•

undertake checks for the purpose of preventing fraud and money laundering. This may include checking
your accident claims and motor vehicle history via a third party fraud prevention and detection databaseservice.

When we and third party fraud prevention agencies process your data for these purposes, we do so on thebasis that we have a legitimate interest in preventing and detecting fraud and verifying your identity before
providing you with vehicle. If you pass this check and your identity and home address is successfully verified
then we can let you have a hire Vehicle but if you fail this check we won’t be able to hire a Vehicle to you
irrespective of whether your identity and home address is successfully verified.
2.2.2.

If you live outside the UK: then, when you collect your Vehicle, in addition to photographic ID (ID card or
passport) we will ask to see proof of return flights or alternative return travel arrangements and contact
details within the UK. If you can’t provide such documents when we ask you for them we won’t be able tohire a vehicle to you.
Who can drive the Vehicle? (the “Driver")2.3.

The Driver of a Vehicle will be any person who is deemed by us to be authorized to drive the Vehicle because
they comply with all of the following requirements:
2.3.1.

they are expressly mentioned and fully identified on the Rental Agreement as either the hirer or an additional
driver or a Referred Driver;2.3.2.

they have provided a valid driving licence and a valid identification document according to the requirementsof section 2.2 above; and2.3.3.

they hold a full and valid driving licence•

UK driving licence holders: must have held a full and valid driving licence for a minimum of 12 months thatsatisfies the endorsement restrictions shown in the UK Terms and Conditions section of the Europcar website(europcar.co.uk/terms-and-conditions/specific-terms-per-country). UK driving Licence holders must provide
validation of their driving record each time they hire a Vehicle from us to drive in the UK and will need to use
the DVLA online service “Share Driving Licence” to view and create a one-time passcode. Each Driver should
go to https://www.gov.uk/view-driving-licence where she/he will be asked to submit his/her driving licencenumber, National Insurance number and home postcode. The passcode, which will be valid for a maximum
period of 21 days from the point it is generated, must be presented to us and still be valid when picking up any
Vehicle from us. If we need to check the Driver’s licence with DVLA for any reason (other than by using theShare Driving Licence passcode) then you agree to pay the DVLA Contact charge that is set out in the Tariff
Guide;•

Non UK driving licence holders: must have held a full and valid driving licence for a minimum of 12 months.
Licences issued overseas must be clearly identifiable as a driving licence, otherwise an international driving
licence will be required. Some licences are only valid in the country of issue e.g. India, so an international
driving licence is required. In addition the following documentation must also be provided: (i) Passport; and(ii) proof of entry/exit into/out of the UK (e-tickets acceptable);and2.3.4.

they comply with the minimum age requirements set out in the table below. A "Young Driver Surcharge" as
set out in the Tariff Guide will apply to all Drivers aged between 22and 26. The age policy may vary at certain
UK locations and some Vehicles and / or products will not be available at all to Drivers under the age of 25.
These restrictions will be indicated during the booking process. If you are under the age of 25 you should
contact the UK location directly for more details on their renting policy. The minimum age to drive one of
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

our Selection range of vehicles is 25 or 30 depending on the Vehicle. These restrictions will be indicatedduring the booking process.
Minimum Drivers Age Requirements(years of age) by category of vehicle
SIPP

Vehicle CategoryAge(M***)

Mini

22(C***)

Compact

22(E***)

Economy22

Economy Elite

23(I***)

Intermediate23(S***)

Standard

23(F***)

Full Size25(P***)

Premium25(L***)

Luxury25

Selection

25 – 30 *Vans

23 or 25 *VPIW* Age depends on the vehicle or van type

2.4.

Who cannot drive the Vehicle? (an ‘unauthorized driver’)2.4.1.

Any person that is not expressly mentioned or identified on the Rental Agreement as a Driver (see section
2.3 above); and2.4.2.

Any person who cannot provide valid identification documents as indicated in sections 2.1.3 and 2.2 and 2.3
above.

2.4.3.

An unauthorized driver will not be covered by any of the insurance or protection products we offer. Only
third party liability insurance (compulsory protection) will apply.

2.4.4.

If you allow an unauthorized driver to drive the Vehicle then you are considered to be in breach of theContract and you will be responsible for any consequences that may arise as a result. This will include paying
the sums set out in section 12 below.

3.

WHERE CAN I DRIVE A VEHICLE?

3.1.

You must not take our Vehicle (nor permit the Vehicle to be taken) outside mainland UK and Northern Ireland(“the Territory”) without obtaining our prior written consent.

3.2.

Where we give you our consent (which will be by a form named ‘VE103B’) you are responsible for ensuring the
Vehicle has the correct equipment to comply with local driving regulations in the country(ies) that you intend
to drive in or through. If the Vehicle needs to be modified in any way you must obtain our prior written consent
to make the modification and, if we give that consent and the modification of the Vehicle is carried out, you will
be responsible for any loss of, and/or damage to, the Vehicle caused by the modification.

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TERMS AND CONDITIONS OF HIREJULY 1, 2018

Please be aware that you must comply with all road traffic regulations in the country where you drive the
Vehicle and you must ensure that the Vehicle you are driving complies with the local legislation for eachcountry that you may drive in or through.
4.

WHAT TYPE OF VEHICLE CAN BE RENTED AND FOR WHAT PURPOSE?
You can rent either a passenger car or a van and you must drive the Vehicle in accordance with its intended use
as follows:

4.1.

passenger cars are intended for the carriage of varying numbers of people (depending on the manufacturer’s
recommendations); and4.2.

vans may be used for the carriage of goods up to the identified weight limit.

5.

WHAT ARE MY OBLIGATIONS TOWARD THE VEHICLE?
When renting a Vehicle from us both you and/or any Driver or Referred Driver (each of whom, for the purposesof this section, will be included in the term ‘you’) must comply with the following obligations:5.1. Return the Vehicle and its keys, Accessories and documentation to us:
5.1.1.
at the return station identified in the Rental Agreement;
5.1.2.

by the expiry time and on the date specified on the Rental Agreement, noting that we allow you a grace
period of 29 minutes after the expiry time and date (please see sections 5.12 and 11.1.5 below); and5.1.3.

in the condition that we provided them to you at the start of the Hire Period, subject to any fair wear andtear. For a definition of fair wear and tear please refer to our ‘Guide to a Smooth Journey’ which can be foundon http://www.europcar.co.uk at the foot of the Home page.
If you do not return the Vehicle as stipulated in this section 5.1 then we will take all necessary measures outlinedin these T&Cs and, in particular, in its section 11 (What will happen when I return the Vehicle?).

5.2.

Never drive the Vehicle outside the Territory (see section 3.1 above) without our prior written consent.
Moreover, if we do consent then, it is for you to ascertain that the Vehicle has the correct equipment to comply
with the local driving regulations of the country that you will be driving in or passing through.

5.3.

Drive the Vehicle in accordance with all applicable road traffic laws and regulations and ensure that you arefamiliar with all relevant local laws and driving regulations.

5.4.

Ensure that any luggage or goods transported in the Vehicle are secured to the extent they will not cause
damage to the Vehicle or cause risk to any passengers or to any third party or to any third party property.

5.5.

Treat the Vehicle with due care and respect and make sure that it is always locked and protected by its antitheft devices when it is parked or left unattended.

5.6.

Never drive the Vehicle whilst you are under the influence of alcohol, hallucinatory drugs, narcotics,
barbiturates, other illegal drugs or any other substance (whether legal or illegal) that is liable to impair yourdriving ability.

5.7.

Not fit any roof or bike rack or any tow bar nor allow anyone else to do so. If these are already fitted you mustnot (nor allow anyone to) modify them. You must not fit winter tyres (nor allow anyone to do so) or make anyother modifications to the Vehicle without our prior written consent. You will be responsible (even if we giveconsent) for any damage caused by the fitting of winter tyres or subsequent exchange to normal tyres or for
any other modification.

5.8.

Not smoke in the Vehicle nor allow anybody else to do so. If we reasonably think that smoking has happened inthe Vehicle you must pay our Special cleaning / valet charge which are described in section 9 (What are theother fees / charges that I may have to pay?) below.
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

5.9.

Refill the Vehicle with the correct type of fuel. If unsuitable fuel is added then you will be responsible for all
reasonable expenses incurred by us in the repair of any damage that may be caused to the Vehicle which will
be calculated in accordance with the rules described in section 12 (Damage to the Vehicle) below.

5.10. Make routine inspections in respect of the Vehicle condition: for example, oil and water and coolant levels, front
and rear windscreen washer fluid and tyre pressures and take any preventive actions necessary to keep the
Vehicle in good working order.
5.11. Do not use the Vehicle nor allow the Vehicle to be used:
5.11.1. for rehire; neither can you mortgage, pawn, sell or in any way pledge or attempt to or give anyone any legal
rights over the Vehicle or any part of it or any of its accessories ;5.11.2. to carry passengers for hire or reward;
5.11.3. to carry more passengers than is recommended by the Vehicle's manufacturer;
5.11.4. to carry flammable and/or dangerous merchandise; toxic, harmful and/or radioactive products or those that
infringe applicable local laws and regulations, or to transport merchandise with a weight, quantity and/or
volume in excess of what is recommended by the Vehicle's manufacturer;
5.11.5. for racing, off-roading, reliability trials, speed testing or to take part in rallies, contests, or trials, wherever
they are located, official or not;5.11.6. to transport live animals (with the exception of Assistance Dogs, subject to our prior written consent. Pleaserefer to section 25.1 for full details as to our Animal Policy);
5.11.7. to give driving lessons;
5.11.8. to push or tow another vehicle or trailer (except where the Vehicle you are renting is already fitted with a
tow-hook when the maximum load will be 1,000 kilo);5.11.9. on gravel roads or roads that are unfit for motor vehicles or where the surface or condition of it involves risks
for the tyres or for the underside of the Vehicle or for the Vehicle itself, such as beaches, forest paths,
mountains, etc.;
5.11.10. to intentionally commit an offence.
5.12. As indicated in section 5.1 above, return the Vehicle and its keys, Accessories and documentation to us by the
expiry time and date specified in the Rental Agreement. We allow you a grace period of 29 minutes after the
expiry time and date and if you don’t return the Vehicle within this period then we will charge you:
5.12.1.

the daily charge for each day (or part day) that you keep the Vehicle beyond the expiry time and datespecified in the Rental Agreement plus an unauthorised Extension Charge (which is set out in the Tariff
Guide); and5.12.2.

for damage caused to the Vehicle (if any) as set out in section 12 below up to the value of the damage excess
amount that you agreed at the start of the Hire Period provided always that you have not done somethingor failed to do something which compromises or invalidates the insurance and protection provisions (seesection 26 below).

5.13. You must not allow any unauthorised driver to drive the Vehicle which includes you deliberately allowing theunauthorised driver access to the Vehicle or the access being acquired due to your negligence, negligent act
or failure to act.
If you fail to fulfil any or all of these obligations then, it may cause the insurance and protection provisions (setout in section 26 below) to be compromised and/or invalidated and you will be responsible for and will pay to us
all reasonable costs of any detrimental consequences, loss and/or damage that may arise as a result. In addition
we reserve the right to demand immediate return of the Vehicle if the contracted and/or optional insurance
coverage and complementary services are compromised and/or invalidated.

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TERMS AND CONDITIONS OF HIREJULY 1, 2018

6.

WHAT SERVICES ARE INCLUDED IF I RENT A VEHICLE ONLY?
The basic hire charge includes the following services:
Technical assistance to the Vehicle for breakdown recovery due to mechanical faults((not driver error or abuse) see further details under sections 8.3 and 14.1 below)
The initial cleaning of the Vehicle
Our Basic Protection Package which includes Collision Damage Waiver (‘CDW’) and
Theft Waiver (‘TW’) unless section 9.2 applies to your rental
Third party liability insurance
Limited / Unlimited Mileage (depending on the applicable rate or product)

7.

WHAT OTHER SERVICES ARE AVAILABLE THAT ARE NOT INCLUDED IN MY RENTAL?
We do offer the following additional services or products but each one (as shown in the Tariff Guide) will becharged in addition to the rental charge:
Child seats & Booster cushions
Additional Driver
One way hire
Refuelling
Additional rental days
Other Protection Packages
Out of hours collection
Satellite Navigation units
Delivery and collection
Roadside Assistance Plus &Roadside Assistance Express
Europdrive pack

8.

WHAT IS INCLUDED IN THE PRICE I PAY?
The information you provide to us at the time of booking (such as the duration of the Hire Period or your age or
any Driver or Referred Driver’s age) will determine the price you pay. Any change to that information could
therefore also mean that the price changes. The price of your rental will be those prices in force at the time ofbooking or at the time you make any changes to that booking.

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TERMS AND CONDITIONS OF HIREJULY 1, 2018

The price you will pay comprises the following items:
8.1.

The daily rental charge for the Vehicle for the agreed number of calendar days (this will include the standard
inclusive ancillary services (see section 6 above for details)) unless you are a Referred Driver (see section 1.3
above) when you will not be responsible for the daily rental charge recorded on the Rental Agreement for the
Hire Period (but you will be responsible for the daily rental charge if you extend the Hire Period for your own
purposes).

8.2.

The price of both third party liability insurance and our Basic Protection package which includes collision damage(CDW) and theft (TW) waiver covers (unless you have chosen to provide your own fleet insurance or you are aresident of Canada or the United States of America and have purchased a product that excludes collision damage
waiver and/or theft waiver covers (see section 9.2 below)).

8.2.1.

If you haven’t purchased any of the excess reduction products that we offer, you will be responsible forpaying an amount up to the collision damage waiver excess shown on the Rental Agreement together withall relevant charges and fees each time the Vehicle is damaged or stolen during the Hire Period whether or
not you were at fault (unless section 12.2.3 applies).

8.2.2.

Neither of our waiver covers (CDW / TW) nor any of our excess reduction products protects you for:oloss of, or damage to, the Vehicle and/or accessories caused by Driver abuse, negligence or breach of theContract. In these circumstances you will be responsible to pay the sums set out in section 12 below infull and your liability will not be capped at the Excess amount; oroany goods or personal possessions that you carry in a Vehicle (which are carried at your own risk) or
which are left in the Vehicle when you return it to us.

8.2.3.

You must comply with all of the terms and conditions of the Contract so that our third party liability insurance
and/or collision damage waiver and/or other excess reduction products (whichever apply) are notcompromised and/or invalidated. If you do not do so then we and/or any provider of those products(whichever applies) may decline to accept responsibility for any loss of, or damage to, the Vehicle arisingduring the Hire Period. If cover is declined, you will be liable to pay the sums set out in section 12 below infull and your liability will not be capped at the Excess amount.

8.3.

Subject to section 14.1 below you will have the benefit of around the clock breakdown service for the Vehicle
for the duration of the Hire Period.

8.4.

Any other services you have chosen to add at your further cost (see section 7 above).

8.5.

Value Added Tax.

8.6.

Any additional fees or charges that are linked to you personally (for example: your age (if you are a young
Driver)).

9.

WHAT ARE THE OTHER FEES / CHARGES THAT I MAY HAVE TO PAY?

9.1.

The Deposit.

9.1.1.

To ensure there is no confusion we want to confirm that in addition to the daily rental charge (that you either
prepaid at the booking stage or will pay at the time of pick-up) we will ask you to leave us with some security
for any additional charges that may arise during your use of the Vehicle over the Hire Period. This security
is in the form of a financial deposit and the amount for this will have been specified in your confirmation
email but is, in any event, set out in section 19.1 . The deposit amount will also be confirmed on the Rental
Agreement.

9.1.2.

If you need any additional information regarding the deposit please refer to section 19 below (‘Must I pay adeposit before picking up the Vehicle?’).
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

9.2.

Your Insurance
Residents of Canada and USA only
If you are a resident of Canada or the USA and have purchased a rental product that excludes collision damage
waiver then only third party liability insurance will be included in the daily rental charge. You can purchaseour collision damage and/or theft waiver products and any of our excess reduction products (see the Insurance
and Protection provisions set out in section 26 below) but if you do not do so and the waiver cover suppliedby your credit card provider does not give complete protection then you will be responsible for and must pay
us in full for the sums set out in section 12 below without the application of any Excess amount. Please notethat whilst we do accept waiver covers supplied by some credit card providers we do not accept either thetransfer of personal car insurance policies or the cover provided by any third party waiver products that canbe purchased online via a broker or similar trader.

9.3.

Charges and Fees
We may charge you for various services that we will carry out as a result of incidents that may occur during theHire Period and/or how you used the Vehicle. These charges and fees (inclusive of VAT (or Insurance Premium
Tax where applicable)) are listed in the Tariff Guide that is included in the document attached to yourconfirmation email and/or which is provided to you when you pick up the Vehicle. Such charges and fees
include, but are not limited to, the following:

9.3.1.

Relating to Fines and Penalties

9.3.1.1.
oo

You are responsible for and will pay all charges arising from:any congestion or parking charges (or failure to pay them);a breach of any parking restrictions or a road traffic offence or any other offence or infringement
involving the Vehicle such as (but not limited to) lane infringement, tunnel, turning and bus lane charges
including the costs from the Vehicle being clamped, seized or towed away and any other charges/costs(or failure to pay them) levied by a relevant organisation or issuing authority.
You are and will remain primarily liable for such charges and you consent to us notifying suchorganisations of your personal details to effect a transfer of liability.
If we are required to deal with such correspondence we will charge your credit/debit card for our Third
Party Administration Charge as set out in the Tariff Guide. You have the right to challenge that Third Party
Administration Charge within 14 days of the date of the invoice. The Third Party Administration Charge
will only be refunded if you can provide supporting evidence to show that the issuing authority (i) has
rescinded the fine or penalty; and (ii) confirms that the original charge did not apply in any event.

9.3.1.2.

If we receive a penalty charge notice that is issued for the Vehicle during your Hire Period and which iscapable of being paid then we may pay it so that we mitigate the cost of it. Where we, at our discretionand for whatever reason, choose to pay such charges you will reimburse us the said charge plus ourThird Party Administration Charge (for each charge we pay or each time we deal with suchcorrespondence). If we do pay it then we will take the following actions:o we will inform you by letter that we have paid the penalty and we will enclose an invoice for the cost of
the penalty plus our Third Party Administration Charge; ando we will tell you that we intend to take the money for the cost of the penalty and the Third Party
Administration Charge from your credit/debit card within 14 days of the date of our letter unless you
write to us with a legitimate reason why the fine or penalty should not have been paid.
o If you do not contact us or you admit the validity of the fine or penalty then we will take the money fromyour credit/debit card on the 15th day following the date of the lettero If you do contact us with a legitimate reason as to why the fine or penalty should not be paid then we
will put this to the issuing authority. If the issuing authority refuses your appeal then we will confirm
this to you and then take the money for the cost of the penalty and the Third Party Administration Charge
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TERMS AND CONDITIONS OF HIREJULY 1, 2018from your credit/debit card. If the issuing authority allows the appeal and both rescinds the fine or
penalty and confirms to us that the original charge did not apply in any event then we will not take any
money from your credit/debit card.
9.3.2.

Other Charges and Fees

9.3.2.1.

Any additional fees and charges that are linked to other events which take place during your rental. Allsuch fees and charges are set out in the Tariff Guide and include – but are not limited to - the following
examples:charges for damage suffered by see section 12 below
the Vehiclea ‘one way hire’ charge you wish to return the Vehicle to a different Europcar Branch than you
originally planneda ‘reservation amendment’ each time you modify any details of your booking once the Hire Period
charge starts
Special cleaning / valet charge if we have to return the Vehicle to the same condition it was in before
the start of the Hire Period (including for smoking in the Vehicle)
lost or stolen or damaged keys (whether or not you are at fault for the loss, theft or damage) plus theLight Damage Administration Charge
Refuelling service charges if you do not return the Vehicle to us with a full tank of fuel and you
have not purchased our ’Full Tank Option‘ (see further details under
section 18.2.2 below and the Tariff Guide)‘Excess Mileage Charges’ for any additional miles you travel over and above the mileage
allowance (if any) included in the rental charge‘Out of hours key returns box’ will apply if you return the Vehicle to the Europcar Branch outside ofcharge normal opening hours and leave the keys in the key return box. It will
also apply if you leave the keys in the key return box during normal
opening hours.
‘Unpaid Charges Admin Charge’ will apply if we have to recover charges associated with your rental thatyou have not paid. Reasonable legal fees, statutory court costs andinterest may also be payable in addition to the Unpaid Charges Admin
Charge (as shown in the Tariff Guide)

You agree that if you fail to make a payment to us when it is due and you still do not make payment within 5 daysof us reminding you that payment is due then we may cancel the Contract and demand the immediate return of
the Vehicle. We will only take this action if we have reasonable belief that you may not pay the amounts you owe
and we have requested you to explain the position and you have failed to do so satisfactorily.
10.

WHAT SHOULD I PAY ATTENTION TO WHEN I PICK UP THE VEHICLE?

10.1. When you pick up the Vehicle from us you will be asked to sign a section on the Rental Agreement that describes
the Vehicle’s condition at that particular time. Before you sign the Rental Agreement you should inspect the
Vehicle and any accessories for any pre-existing damage.
10.2. If you notice any apparent defect or damage that is not described on the Rental Agreement then you should
ensure a note is made on the Rental Agreement and that we both sign the change to it.

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TERMS AND CONDITIONS OF HIREJULY 1, 201810.3. Where it isn’t possible to check pre-existing damage to the Vehicle and any accessories at the time of pick-up
you must notify any such damage to us within 24 hours of the start of the Hire Period. Notification of suchdamage should be made by phoning 0800 0280 999 and selecting option 4.
10.4. If you don’t notify us of any pre-existing defect or damage then we will assume that you have accepted the
Vehicle and any accessories in the condition set out on the Rental Agreement and we will charge you for any
new damage that is discovered when the Vehicle and any accessories are inspected by both parties when you
return the Vehicle.
11.

WHAT WILL HAPPEN WHEN I RETURN THE VEHICLE?

11.1. Return of the Vehicle generally
11.1.1.

You should return the Vehicle to the Europcar Branch on the date and at the time shown on the Rental
Agreement. You may return the Vehicle to another of our Branches if you pay the ‘one-way hire’ charge set
out in the Tariff Guide. Please consult with the Europcar Branch of pick up to arrange this. If we are to collectthe Vehicle and key from you it must be parked in a suitable place to allow collection at any time up to aperiod of 8 working hours from the end of the Hire Period without the imposition of any fines or congestion
charges.

11.1.2.

You are responsible for any fuel you use during the Hire Period. We will charge you to refuel the Vehicle atour published rates on the date of return (which are much higher than forecourt prices and include a
refuelling charge) if you do not return the Vehicle to us with a full tank of fuel and you have not purchased
our ’Full Tank Option‘ (for further details see Refuelling service charge set out in the Tariff Guide).

11.1.3.

Personal Property
We are not responsible for any loss of, or damage to, any personal belongings placed in or on the Vehicle
which will at all times be your responsibility. You must not leave any personal belongings in or on the Vehicle
when you return it to us (you are responsible for checking and removing your personal belongings from the
Vehicle). Any personal belongings left in or on the Vehicle which remain unclaimed 2 months after the endof the Hire Period will be disposed of.

11.1.4.

Early Return
If you return the Vehicle before the return date and time stated on the Rental Agreement then the Hire
Period will end when you return the Vehicle to the Europcar Branch and hand the Vehicle keys to a Europcar
agent.

11.1.5.

o

If you prepaid at the booking stage we will not refund any unused prepaid daily rental or accessory
charges to you.

o

If, at the booking stage, you opted to pay-on-arrival and you return the Vehicle early then, when the
Vehicle is checked in by us, our system will recalculate the daily rental and accessory charges according
to the actual number of days you retained the Vehicle and the daily rental and accessory charges (if any)
applicable on the date of return. Whilst the recalculated daily rental and accessory charges (if any) may
be higher than your original quoted daily rate the final charge should be less than or equal to the original
expected hire charge.

Late Return
We allow you a grace period of 29 minutes after the expiry time and date of the Hire Period shown on the
Rental Agreement in which to return the Vehicle to us. If you fail to do so, and you have not extended theHire Period in accordance with section 17 below of these T&Cs, then if we do not hear from you for a periodof 24 hours concerning the delay in its return we will regard the Vehicle as having been stolen and will report
this to the police. We will take all lawful means to recover the Vehicle (which may include repossessing it or
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

applying for a Court Order requiring you to return it and/or pay us an amount equal to the Vehicle’s market
value). If we have to take such steps then:
11.1.5.1.

you give us permission (and cannot withdraw it) to access your premises for the purposes of repossessing
the Vehicle so long as we do not use unreasonable force or cause damage; and11.1.5.2.

you must pay the charges and fees set out in the Tariff Guide plus our reasonable legal or professionalcosts (to the extent not covered by the Tariff Guide).

11.2. Attended check-in of the Vehicle during opening hours
When you return the Vehicle to us you should take the opportunity to:
11.2.1.

ensure you have removed all of your personal belongings (you are responsible for checking the Vehicle); and11.2.2.

inspect the Vehicle together with our agent and countersign the check-in document which includes a recordof any new damage (from that described on the Rental Agreement at the time of pick up or which you notified
to us in accordance with the provisions of section 10.3). The procedure detailed in section 12.3 and 12.6 willthen apply.

11.3. Unattended check-in of the Vehicle
If you wish to use our “out of hours” returns service (please refer to https://www.europcar.co.uk/locations/uk
to check first that there is an out of hours returns service available at the particular Europcar location and please
note there may be a charge for this as set out in the Tariff Guide) or if you are unable or you refuse to inspect
the Vehicle with us when you return it then we will inspect the Vehicle on our own and you accept that you areresponsible for all charges, fees and damage to or loss of the Vehicle until we have checked the Vehicle back in.
We recommend that, if possible and before you drop off the keys, you take photographs of the Vehicle in its
final parking place as evidence as to its condition at the time you returned it.
11.3.1.

If, during our inspection, we discover new damage to the Vehicle (from that described on the Rental
Agreement at the time of pick up or notified to us in accordance with the provisions of section 10.3) theprocedure detailed in section 12.5 and 12.6 will then apply.

11.3.2.

We shall not be responsible for any loss, theft or damage of any nature, related to any objects and/or
belongings and/or tools that have been transported in or on, or that may be found in or on, the Vehicle.

12.

DAMAGE TO THE VEHICLE

12.1. As set out in section 5 (What are my obligations toward the Vehicle?) and, in particular section 5.1, you are
obliged to return your Vehicle and its keys, Accessories, or documentation to us in the same condition as they
were at check out, subject to any fair wear and tear.
12.2. Our vehicles are working assets and, if you fail in any way to comply with the obligation set out in section 12.1
above:
12.2.1.

we are entitled to repair the Vehicle at our convenience so that it is restored to this condition; and12.2.2.

you will be liable to pay the damage charges detailed in sections 12.8 to 12.18, regardless of whether thedamage was caused by You or a third party (including a third party with whom you have had an accident ora Government, authority or organisation whether in or outside the UK which has seized the Vehicle and/or
its keys, Accessories, or documentation), unless:12.2.2.1.

any of the damage charges detailed in sections 12.8 to 12.18 are covered by our Protection packages as
described in section 26 of these T&Cs (Insurance and Protection Provisions) and the Tariff Guide or any
other associated excess reduction products; or

12.2.2.2.

it was caused by our fault or negligence or our breach of this Contract;
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TERMS AND CONDITIONS OF HIREJULY 1, 201812.2.2.3.
12.2.3.

we have received a payment from a liable third party, to the extent detailed in section 12.2.3.
Where you pay the damage charges as detailed in sections 12.8 to 12.18 and subsequently:

12.2.3.1.

a third party admits, or is subsequently determined by a relevant court to be responsible for some or allof the damage; and12.2.3.2.

we recover sums from the third party or the third party insurer. We will assess whether we have recovered
more than our overall loss and reimburse you, as appropriate.

Damage identified upon the return of the Vehicle and in your presence:
12.3. If Light Damage (as defined in section 12.8), or the need for a Tyre Replacement (as defined in section 12.12), is
identified upon the return of the Vehicle when the inspection is made in your presence and in the presence of
our agent or its representative, and if you acknowledge the damage by signing the statement of return of the
Vehicle, we will provide you with an invoice detailing the applicable charges and, to the extent that the charges
can be determined at the check-in, will charge the debit/credit/charge card you supplied to us at the time ofpick-up with either:
12.3.1.

the charges detailed in sections 12.8 to 12.14; or

12.3.2.

the Excess amount under our Protection packages,

whichever is the lower amount.
12.4. If you contest the damage and/or the invoice by refusing to sign the statement of return for the Vehicle, orwhere the charge cannot be determined at the time of check-in, then we will send you the documents outlined
in section 12.5 and you have the option to follow the procedure in section 12.6 below.
Damage identified upon the return of the Vehicle and in your absence:
12.5. If damage is identified during the inspection of the Vehicle by us in your absence we will send to you the following
documents by email or by post:
12.5.1.

the statement of return for the Vehicle detailing all the damage we identified;

12.5.2.

pictures of the damage; and12.5.3.

an invoice detailing the applicable charges.

Querying the Damage Charges:
12.6. You have fourteen (14) days from the date on which the email or the letter detailed in section 12.5 above is sent
to you to challenge your liability for the damage identified and/or the charges levied by us. If you do notchallenge within this period of fourteen (14) days, we will invoice the charges to you and will charge thedebit/credit/charge card you supplied to us at the time of pick-up with either:
12.6.1.

the charges detailed in sections 12.8 to 12.18; or

12.6.2.

the Excess amount under our Protection packages,

whichever is the lower amount.
12.7. Please note that depending upon the type of Protection product you have subscribed to (see the Europcar
Insurance & Protections Provisions under section 26 of these T&Cs) and provided you have complied with allapplicable local laws and these T&Cs you may not be charged for the full cost of the damage and the maximum
amount you may be required to pay will be the Excess amount (as described in Europcar Insurance & Protections
Provisions under section 26 of these T&Cs).

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TERMS AND CONDITIONS OF HIREJULY 1, 2018

Damage Charges:(1) Light Damage
12.8. Any minor damage to the Vehicle (or the loss of (or damage to) the Vehicle's keys, Accessories, or
documentation) which is listed in our Light Damage Charges Schedule is classified as 'Light Damage'. Examplesof Light Damage to the Vehicle include small scratches, chips or dents to any part of the Vehicle (including certain
repairs to the windscreen and tyres, as listed in the Light Damage Charges Schedule which can be found on thehome page of our website: www.europcar.co.uk.
12.9. Where the Vehicle has suffered Light Damage, notwithstanding your obligations to us under section 5 above,
this means the Vehicle does not necessarily require immediate repair for safety or cosmetic reasons before it
can be rented to another customer.
12.10. In relation to Light Damage suffered by the Vehicle during your Hire Period therefore you will pay us:
12.10.1. the pre-agreed fixed sum(s) set out in the Light Damage Charges Schedule. This contains a list of charges
broken down by the Vehicle type and the nature of the Light Damage; and12.10.2. a Light Damage Administration Charge which is set out in the Tariff Guide.
12.11. The pre-agreed fixed sums(s) in the Light Damage Charges Schedule are set by us at an amount that seeks
genuinely to estimate the sums that we would have to pay our suppliers to repair the Light Damage (or to
replace the Vehicle's keys, Accessories, or documentation). In the case of Light Damage you will have thecertainty of paying a pre-agreed fixed sum and you will not pay a Loss of Use Charge or a separate Engineer's
Charge.
(2) Tyre Replacement
12.12. Any damage to the tyre which requires us to replace the tyre on the Vehicle with a new tyre that is listed in our
Tyre Charges Schedule (which can be found on the home page of our website: www.europcar.co.uk) is classified
as a 'Tyre Replacement'.
12.13. In relation to a Tyre Replacement you will pay us:
12.13.1. the pre-agreed fixed sum(s) set out in the Tyre Charges Schedule. This contains a list of charges, broken down
by tyre and by supplementary charges that will apply if an out-of-hours and/or remote location call-out isnecessary; and12.13.2. a Light Damage Administration Charge which is set out in the Tariff Guide.
12.14. The pre-agreed fixed sums(s) in the Tyre Charges Schedule are set by us at an amount that seeks genuinely toestimate the sums that we would have to pay our suppliers to replace the tyre. In the case of a Tyre Replacement
you will have the certainty of paying a pre-agreed fixed sum and you will not pay a Loss of Use Charge or aseparate Engineer's Charge.
(3) Serious Damage
12.15. Subject to section 12.18, any damage other than Light Damage to the Vehicle or a Tyre Replacement is classified
as 'Serious Damage'.
12.16. In relation to Serious Damage suffered by the Vehicle during your Hire Period you will:
12.16.1. pay us the sums we become liable to pay to our suppliers in recovering and/or repairing the Vehicle, forwhich you will indemnify us as a debt; and12.16.2. pay us the following charges:
12.16.2.1.

a Loss of Use Charge which is a charge to take account of our loss of revenue while the Vehicle is being
repaired. We calculate the Loss of Use Charge on the basis of the daily rental rate set out in the Rental
Agreement. The number of days charged by us for loss of use of the Vehicle will comprise:
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TERMS AND CONDITIONS OF HIREJULY 1, 201812.16.2.1.1.

for Serious Damage other than Serious Damage to the windscreen:

12.16.2.1.1.1.

one day for the Vehicle to be taken in for repair;

12.16.2.1.1.2.

one day for each period of four hours (or part thereof) of labour required by the relevant supplierto effect the repair; and12.16.2.1.1.3.

one day for the Vehicle to be returned to us and checked in following the repair,

12.16.2.1.2.

for Serious Damage to the windscreen, two days,in each case, adjusted to reflect the estimated percentage utilisation of our fleet, which is calculated
quarterly; and12.16.2.2.

an Engineer's Charge which is set out in the Tariff Guide; and12.16.2.3.

a Damage Administration Charge which is set out in the Tariff Guide.

12.17. In relation to sections 12.8 to 12.16, we inform you that:12.17.1. where a repair or part replacement inevitably puts the Vehicle into a better condition than it was at the startof the Hire Period the amount for which you are liable to us will not be reduced to reflect the new for old
replacement and/or the pre-existing condition of the Vehicle; and12.17.2. you will not receive any credit to reflect the benefit that we may subsequently receive in the context of any
commercial arrangements that we may have in place with our suppliers because of our overall relationshipwith them (including its size).
(4) Total Loss
12.18. Where we evaluate any damage caused to the Vehicle as being sufficiently serious that its repair would not be
possible, or our Engineer determines it would be uneconomic or impractical to repair, we refer to this as 'Total
Loss'. In the event of a Total Loss, sections 12.15 to 12.16 do not apply, and you will:
12.18.1. pay us the sums (for which you will indemnify us as a debt) representing the pre-accident value of the Vehicle
and any Vehicle recovery charges , less any sums that we recover in respect of the Vehicle when it is sold forsalvage; and12.18.2. pay us:
12.18.2.1.

a Loss of Use Charge which is a charge to take account of our loss of revenue on the Vehicle which is a
Total Loss. We calculate the Loss of Use Charge on the basis of the daily rental rate set out in the Rental
Agreement, adjusted to reflect the estimated percentage utilisation of our fleet, which is calculated
quarterly. The charge is payable in respect of each day, or part day, after the end of the Hire Period up to
the point that the Vehicle is sold for salvage;

12.18.2.2.

an Engineer's Charge (this is set out in the Tariff Guide); and12.18.2.3.

a Damage Administration Charge which is set out in the Tariff Guide.

(5) Damage to Third Parties
12.19. Unless, during the Hire Period, your Vehicle is covered by one of our Protection packages (which automatically
includes third party liability insurance) you will be responsible for the cost of any damage you cause to anotherparty, their property, the vehicle they are in and any and all uninsured losses that are otherwise incurred during
the Hire Period. Please refer to sections 14.2.4and 26.3 of these T&Cs for more details concerning yourobligations to us and your potential liability to third parties.
(6) Seizure of the Vehicle
12.20. If, after check-out of the Vehicle, the Vehicle and/or its keys, Accessories, or documentation is seized by any
Government, authority or organisation whether in or outside the UK, you must pay:
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TERMS AND CONDITIONS OF HIREJULY 1, 201812.20.1. for any damage suffered by the Vehicle and/or its keys, Accessories, or documentation in accordance withsections 12.8 to 12.18; and12.20.2. the cost of any restoration or repatriation charges we incur together with any penalties or fines arising as adirect result of the Vehicle's seizure; and12.20.3. a Loss of Use Charge to compensate us while we cannot rent the Vehicle out to another customer (which will
be calculated on the basis of the daily rental rate set out in the Rental Agreement for each day (or part of aday) in excess of the Hire Period and until the Vehicle is checked in by us as returned)
unless these damages or costs or Loss of Use Charges are due to our fault or negligence or our breach of thisContract.
13.

WHAT IS EXPECTED OF ME REGARDING THE VEHICLE MAINTENANCE?
Throughout the Hire Period we will expect you to look after the Vehicle, the keys and any accessories against
loss or damage (however that arises). If you fail to do so then you will be responsible to pay the sums set out insection 12 above.

13.1. Save for customary inspections such as oil and water levels; coolant; windscreen washer fluid levels and tyrepressures that should be regularly checked during normal use of the Vehicle to keep it in good working orderneither you nor anyone else is allowed to work on the Vehicle or make any modifications to it without our priorwritten consent. If consent is required for work to be undertaken on the Vehicle and we give such consent wewill only refund you for the work upon receipt of a valid and lawful invoice. If damage is caused to the Vehicle
you will be liable to pay the sums set out in section 12 above.
13.2. The Vehicle is provided to you with tyres in a condition and number that meets with the traffic-legislation
requirements of the UK. In the event of damage to any one of the tyres (other than by ordinary wear and tearor latent defect) whilst we will immediately arrange to replace it you will be liable to pay the sums set out insection 12 above.
14.

WHAT SHOULD I DO IN CASE OF ACCIDENT OR MECHANICAL BREAKDOWN?

14.1. In case of breakdown
14.1.1.

If a warning light appears on the dashboard or the Vehicle develops any fault during the Hire Period you or
any other Driver must call the telephone number stated on the notice affixed to the lower left hand side of
the Vehicle’s windscreen for assistance.

14.1.2.

If the Vehicle breaks down or is involved in an accident/incident in mainland UK or Northern Ireland during
the Hire Period we will, as soon as possible, recover and repair the Vehicle so that it is rendered functional.

14.1.2.1.

If the Vehicle cannot be repaired we will (where possible) provide you with an alternative Vehicle of anequivalent standard and size to the Vehicle for the remainder of the Hire Period.

14.1.2.2.

If we cannot repair the Vehicle or provide you with an alternative vehicle we will provide you with a refund
for any part of the Rental Period that you have paid for but not received the benefit of.

14.1.3.

If, and only if, the breakdown or accident or incident is due to our negligence or wilful default then we will
not charge you for the recovery and/or repair (if any).
Should we consider that the breakdown is caused by the negligence or deliberate misuse or if loss of or damage
to the Vehicle arises as a result of a breach of the Contract by you and/or any Referred Driver or additional
Driver and/or any unauthorised driver then you will be liable to pay the sums set out in section 12 above andyour liability will not be capped at the Excess amount. We may (at our discretion) accept payment from yourinsurer (only if applicable (see section 9.2 above)) but ultimate responsibility will be with you.
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TERMS AND CONDITIONS OF HIREJULY 1, 201814.2. In case of an accident or incident
14.2.1.

If there is an accident/incident you or any authorised driver or Referred Driver must tell us immediately on
0800 0280 999. If you don’t do so, or you continue to use the Vehicle, then you are responsible for any loss
and/or damage caused to the Vehicle or a third party resulting from the use of the Vehicle, as well as all
applicable charges set out in the Tariff Guide.

14.2.2.

Should we consider that the accident or incident is caused by the negligence, deliberate misuse or a breachof the Contract by you and/or any Referred Driver or additional Driver and/or any unauthorised driver and/or
our collision damage waiver does not apply or is invalidated as a result of an act or omission (please see theInsurance and Protection provisions set out in section 26 below for further information as to when ourcollision damage waiver applies and when it is invalidated) then we reserve the right to recharge the cost of
recovery in full to you and you will be liable to pay the sums set out in section 12 above.

14.2.3. If you or any other Driver has an accident/incident you or that other Driver must:
14.2.3.1.
pay the relevant charges as required by these Terms and Conditions;14.2.3.2.
not admit or accept responsibility;
obtain and notify us of the names and addresses of all involved, including witnesses;
14.2.3.3.
14.2.3.4.
make the Vehicle secure and tell the police straight away if anyone is injured or the road is blocked or if
any property has been damaged;
14.2.3.5.
tell us of the accident or incident on 0800 0280 999;14.2.3.6.
complete and return the accident report form that we will supply if required.
For further details please see the ‘Guide to a Smooth Journey’ on http://www.europcar.co.uk at the foot of
the Home page.
14.2.4.

You will use your best endeavours to supply us with full details of any third party(ies) and third party
vehicle(s) involved in any accident/incident with the Vehicle. Failure to do so may invalidate the Protection
package and/or any excess reduction products (if it is applicable to your rental).

14.2.5.

You will, at our request, do all that is reasonably and lawfully required by us or any provider of any otherproduct that you opt to take and allow your name and the name of any Driver or Referred Driver to be usedby us (or any provider of the product) for enforcing any rights or remedies against any persons in connection
with the Vehicle.

14.2.6.

We will not (either on our own behalf or on behalf of any insurers) waive any rights under the Contract or
any applicable insurance policy unless we do so in writing (which must be signed by us or the insurer asapplicable).

15.

WHEN SHALL I RECEIVE MY INVOICE AND PAY FOR THE RENTAL?
You will receive a final invoice once all elements of your rental have been settled. You will pay or be charged
the full amount in one or in several lots as agreed between us.

15.1. If you book a Vehicle online:
15.1.1.

You may decide to prepay for your booking, for example, the daily rental charge of the Vehicle andaccessories for the Hire Period and for any additional services or products. Your means of payment will bedebited by the agreed amount but you will not receive an invoice for that prepayment as the confirmation
email will be deemed the receipt for this. Once you have returned the Vehicle to us then we will establish
whether any additional fees or charges apply and will supply an invoice to show the full charge for the Hire
Period. This invoice will be sent to you via email.

15.1.2.

If you decide not to prepay for your booking, you will be charged at the time you pick up your Vehicle for theamount of the rental charges for the Vehicle plus the deposit and for any accessories or additional services
or products or additional Drivers or protections you decide to take out before you take the Vehicle away.
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

The cost for this will be shown on the Rental Agreement and will be agreed with you before you sign the
document. Any additional fees or charges will be charged, if applicable, when you return the Vehicle (if they
can be calculated at that time) and we will supply an invoice to show the entire cost of the Hire Period. Thisinvoice will be sent to you via email.
15.1.3.

16.

If, after the Hire Period has terminated, we become aware that you have incurred extra charges such as fines
or tolls or caused damage to and/or loss of to the Vehicle and/or accessories then we will charge you therelevant sums set out in these Terms and Conditions at a later date.

WHAT IF I WANT TO CANCEL OR MODIFY MY BOOKING?

16.1. Modification
16.1.1.

You can modify your booking free of charge provided you let us know at least 48 hours before the Hire Period
is due to start. Please be aware that new rental prices, delivery or collection times may apply and otheraspects of your rental may change if you modify your booking. Wherever possible you should use the samecommunication channel that you used when booking the Vehicle, alternatively, you can call our Call Centre
on 0871 384 1087 (calls will cost 10 pence per-minute plus your phone company's access charge). We will let
you know if the modification to your booking is possible. If it is possible, we will tell you about any changes
to the rental which would be necessary as a result of your requested modification and ask you to confirm
whether you wish to go ahead with the modification to your booking.

16.1.2.

We will charge you a Reservation Amendment (or Modification) Charge as set out in the Tariff Guide eachtime you amend any details of your booking and you give us less than 48 hours notice before the Hire Period
is due to start or for any modifications that you wish to make once the Hire Period has started.

16.2. Cancellation & No Show
16.2.1.

Prepaid Rentals

If you have prepaid your booking online via our direct booking channels:
16.2.1.1.
You can cancel your rental free of charge provided that you have given us at least 48 hours' notice before
the Hire Period is due to start. Wherever possible you should use the same communication channel tocancel your rental as you used when booking the Vehicle, alternatively, you can contact our Call Centre
on 0871 384 1087 (calls will cost 10 pence per-minute plus your phone company's access charge) to cancel
the rental.
16.2.1.2.
If you cancel giving us less than 48 hours' notice, the prepaid amount will be refunded less a Cancellation
Charge at the rate shown in the Tariff Guide.
16.2.1.3.
If you have not cancelled your reservation and fail to pick up the Vehicle then your prepayment will be
refunded less the No Show Charge at the rate shown in the Tariff Guide.
16.2.1.4.
If we cancel or fail to cancel the booking you will be fully reimbursed for any sums that you have paid to
us for the booking.
16.2.2.

Pay on arrival rentals

16.2.2.1.

If you have not prepaid for your rental then you may modify or cancel your rental free of charge up to thetime of pick up.

16.2.2.2.

If you lodge your credit or debit card details with us we will guarantee your Vehicle until close of businesson the day your rental is due to start. However, if you use this facility to guarantee your reservation andyou either don't pick up the Vehicle on the day or don't give us two or more hours’ notice to cancel before
the rental start time then you agree that we may charge the No Show Charge set out in the Tariff Guide
against that credit or debit card to reflect the fact that we held the Vehicle for you without any rental
transaction ultimately taking place.
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TERMS AND CONDITIONS OF HIREJULY 1, 201817.

WHAT IF I WANT TO EXTEND MY HIRE PERIOD?
In case you want to extend the Hire Period shown on your Rental Agreement you must contact us at least 2
working hours before the end of the Hire Period or any previously agreed extension.

17.1. If we agree to extend the Hire Period you must pay us an Extension Charge (at the rate shown in the Tariff Guide)
before the end of the Hire Period.
17.2. If such an extension means that the Hire Period will exceed a period of 84 days then you must:
17.2.1. return the Vehicle to the Europcar Branch where you picked it up and pay any outstanding amounts due; and17.2.2. negotiate the hire of a new vehicle and enter into a new Rental Agreement with us.
17.3. If you do not contact us in time, or do not pay the Extension Charge, then, we will charge you the daily charge
for each day (or part day) that you keep the Vehicle beyond the end of the Hire Period plus an Unauthorised
Extension Charge (as set out in the Tariff Guide). If we consider it to be appropriate then we will also have theright, without prior notice, to take any legal action necessary to effect the immediate return of the Vehicle.
Please note that unless we expressly agree to the extension you will no longer be insured to drive the Vehicle.
17.4. The cost for both the Extension Charge and the Unauthorised Extension Charge can be found in the Tariff Guide.
If you are a Referred Driver then, unless agreed otherwise, you will be responsible for all charges during theextended Hire Period.
18.

WHAT IS THE FUEL POLICY?

18.1. The rules applicable to fuelling and refuelling of a Vehicle depend on the country of rental and the type of rental
product you have selected. Please check carefully the rules applicable for every rental you make. Please ask our
Branch staff for details of all available options when you collect the Vehicle.
18.2. All Vehicles are supplied with a full tank of fuel. 2 options may then be made available to you:
18.2.1.
oooFull to full
We provide you with a Vehicle with a full tank of fuel.
You return the Vehicle with a full tank of fuel.
You pay nothing for either refuelling charge or fuel.

If you have taken up this full to full option and the Vehicle is not returned with a full tank of fuel you will becharged for the missing fuel according to the fuel policy set out on our website www.europcar.co.uk/termsand-conditions/ plus a refuelling charge which will be a charge for each litre at the price shown in the Tariff
Guide.
18.2.2.

19.

Full Tank Optiono At pick up you pay for the price of a full tank of fuel. The price of this will depend on the Vehicle
category.
o You may return the Vehicle with whatever fuel is left in it. Whilst Europcar will not charge you forrefuelling the Vehicle Europcar will not reimburse you for any unused fuel.

MUST I PAY A DEPOSIT BEFORE PICKING UP THE VEHICLE?
As we have already stated in section 9 (What are the other charges I have to pay?) you will be required to provide
a security deposit when you pick up the Vehicle. The amount of the deposit is £700. This is also shown on theconfirmation email that was sent to you at the time of your booking.

19.1. You can pay the deposit by debit card or credit card and we’ve set out below what will happen for each payment
method. If you have prepaid your daily rental charges we will need to see the card that you used for the
prepayment before we release the Vehicle to you but you can pay for your deposit using a different payment
method if you wish.
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Credit cards: we will request an electronic authorisation from the issuing bank to ring-fence the deposit
value against the card but not actually withdraw the funds. The available credit on the card
will be reduced by the deposit value but the amount will not appear on your monthly
statement. Provided there are no extra charges and/or fees to pay when you return the
Vehicle to us at the end of the Hire Period and it has been checked-in then the deposit
amount will be released in full;
Debit cards:

we will request an electronic pre-authorisation from your bank to ring-fence the deposit
value against your debit card account. Whilst we do not physically withdraw the money atthis stage you must have sufficient funds in your bank account to cover the deposit. Please
note that the funds available to you in your bank account will be reduced by the preauthorised amount so you should ensure that other payments you may need to make fromthis account will not be compromised as a result. Provided there are no extra charges
and/or fees to pay when you return the Vehicle to us at the end of the Hire Period and it
has been checked in then the deposit amount will be released in full. This release may bereflected as a change to the available balance or a reversal of the pre-authorised amount.

19.1.1.

If you paid for the daily rental charges at the time of booking then you will only need to pay for the deposit
when you pick up the Vehicle. This will be £700 unless you purchase either of our Medium or Premium
Protection Packages when the amount of the deposit will be reduced to £100 (for both Medium and Premium
Packages).

19.1.2.

If you did not pre-pay for your daily rental charges at the time of booking then, in addition to the deposit of£700 (unless you purchase either of our Medium or Premium Protection Packages when the amount of thedeposit will be reduced to the amount set out in section 19.1.1 above), we will also authorise and ring-fence
the daily rental charges applicable for the Hire Period plus any additional purchases you may make at thedesk when picking up your Vehicle.

19.2. You agree that at any time during or after the Hire Period any and all additional charges that may arise under
the Contract or related to your rental of the Vehicle (except for those that relate to damage to the Vehicle) canbe offset against your deposit and, where there is no deposit or the deposit is insufficient, that we can apply
such charges (i.e. the full amount or the difference between the amount we are entitled to and any deposit) tothe credit, debit or charge card presented by you before entering into the Contract or we can issue an invoice
to you for those sums that will be payable within 14 days of the date of the invoice.
19.3. If there are no additional charges that need to be paid for when you return the Vehicle to us at the end of theHire Period then the deposit value will be released to your credit card or refunded in full to your debit card
(whichever applies to the method of payment you used to provide the deposit at the start of the Hire Period).
Please note that it may take up to 10 working days for the deposit monies to be available in your credit or debitcard account depending on your bank or card provider.
20.

CAN I PAY MY RENTAL WITH A FOREIGN CREDIT CARD?

20.1. If your payment card was issued in a country outside of the UK then, when you come to collect the Vehicle, wewill ask you to choose whether you wish to pay either in pounds sterling (GBP) or to pay in your credit card's
base currency (credit card billing currency). We will record the choice you make at the time of pick-up.
20.2. If, when you return the Vehicle to us, you decide you would like to change the payment currency then it can bedone provided you ask for the change before we calculate and print the final invoice. Once the invoice isproduced it will be too late and whatever currency you chose at the time of pick up will apply.
20.3. If you wish to make payment in the credit card billing currency then the invoiced amount will be converted at
the exchange rate determined by UBS and Credit Suisse on the day of payment. You will also be charged
commission on the exchange at 3.25%.
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20.4. Any delayed or amended charges (for example if we receive any traffic penalties or parking charges after you
have returned the Vehicle) will be made in the currency you chose for your Hire Period and using the exchange
rate applicable on the day they are processed.
If for whatever reason the conversion cannot be processed by Europcar the transaction will be submitted in
GBP.
21.

HOW IS EUROPCAR PROTECTING AND USING MY PERSONAL INFORMATION?

21.1. Protection of the Personal Information
21.1.1.

We collect and process your personal information strictly in accordance with the requirements of the Data
Protection Act to the extent necessary to assist us in providing you with Vehicle rental services and tomaintain and improve of our administration.

21.1.2.

You are informed of any information that we need to collect whether in the Europcar Branch or online or via
our Reservation Centres.

21.1.3.

You should note that some of the recipients of the personal information may be located in countries wheredata protection legislation does not provide a sufficient level of protection equivalent to English law. By
continuing to use our services, the website and by providing any personal information, you consent to suchtransfers, storing and processing of your personal information outside the European Economic Area,
including to countries where under their local laws you may have fewer legal rights.

21.1.4.

You have a right to access, rectify and delete the personal information concerning the rental. You may
exercise this right by sending a letter to the following address: The Data Protection Officer, Europcar GroupUK Limited, James House, 55 Welford Road, Leicester LE2 7AR.

21.2. Use of the Personal Information
We may use any personal information you have given us, including the details of any Driver(s) or Referred
Driver as follows:
21.2.1.

For the purposes of the rental to verify identity, process and collect payment under the Contract, monitor
fraud and deal with any issues before, during and after the Hire Period.

21.2.2.

We will obtain information from third parties concerning you and/or any Driver(s) to decide whether to renta Vehicle to you. Before your rental starts we will check your identity and that of any Driver(s) by carryingout an identity check. We may pass your personal information to third party agencies for the purposes ofchecking your identity and that of any Named Driver and they may keep a record of any search that they do.
This identity check will leave an electronic note or “footprint” on your record but will not affect your credit
rating; it is not used as part of the credit vetting process and the information is not sold to third parties.

21.2.3.

We will keep a record of any breach of the Contract, suspected fraud or accident history to help us with future
decisions about you and/or any Named Driver.

21.2.4.

We may give the personal details on the Rental Agreement, and details of your performance of obligations
under the Rental Agreement to companies that are part of the Europcar Group as well as its franchisees; tocredit reference agencies, DVLA, HM Revenue & Customs, the police, debt collectors (including solicitors)
and any other relevant organisation.

21.2.5.

We may also give the personal details to the British Vehicle Rental & Leasing Association (“BVRLA”), who
may pass the details on to any of its members to help them decide whether they will accept you or any
Driver(s) as a customer. Our data protection policy is available from: https://www.europcar.co.uk/securityand-privacy-policy.
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

21.2.6.

Where you have agreed we will use the personal information for marketing purposes such as special
promotions and loyalty programs.

By accepting these T&Cs you expressly acknowledge having granted your explicit consent with the privacy
policy contained in this section 21.
22.

ARE THE VEHICLES EQUIPPED WITH A TRACKER?

22.1. To maintain and protect the Vehicle and to prevent and detect crime we may use electronic devices to monitor
the condition, performance and operation of a Vehicle and/ or to track a Vehicle’s movements. This information
may be used both during and after termination of the Hire Period.
22.2. By accepting these T&Cs you expressly acknowledge having granted your explicit consent to the use of suchelectronic devices.
23.

WHAT HAPPENS IN CASE OF DISPUTE RELATED TO MY RENTAL?

23.1. Our Liability
23.1.1.

We will be responsible for personal injury or death that is caused by our negligence.

23.1.2.

You accept that in certain circumstances it will not be possible to provide you with a Vehicle or to provide
you with the Services you have reserved. In such circumstances or if we are in breach of this Contract you
agree that our maximum liability for any losses (including any loss of profits, loss of business, businessinterruption, or loss of business opportunity) in contract or tort will be limited to the value of the Vehicle
hire and/or any ancillary services you reserved during the booking process.

23.2. Customer Service
23.2.1.

Wherever your rental took place you can choose to consult with the Customer Services department in yourcountry of residence. Your Customer Services team will contact the country of your rental on your behalf
and try to resolve your query.

23.2.2.

You can contact the UK Customer Services team:oby phone on 0371 384 0235 (which will be charged at the standard landline rate (or similar) but othernetworks will vary depending on your service provider); oroby email to customerservicesuk@europcar.com; oroif you prefer, you can write to us in the UK at James House, 55 Welford Road, Leicester LE2 7AR.

23.2.3.

Whether you call us or write to us we’ll aim to respond to your query or complaint within 10 working daysof receiving your communication. If we can’t respond in these timescales, we’ll tell you why and let you
know when we aim to reply to you.

23.2.4.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal
address you provided to us at the time of your booking.

23.2.5.

If, after you have consulted with our Customer Services team, you have a further dispute in regard to yourquery then you have the right to appeal to our trade association (“BVRLA”) details of which can be foundunder section 24.2.

23.2.6.

We are under a legal duty to provide Vehicles that are in conformity with the Contract. Nothing in theseterms will affect your legal rights or remedies. For detailed information please visit the Citizens Advice
website (www.adviceguide.org.uk).

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TERMS AND CONDITIONS OF HIREJULY 1, 201823.3. Applicable Law & Jurisdiction
In case of any dispute regarding your rental, the applicable law will be the law of the country of pick-up of the
Vehicle. For instance if you pick up the Vehicle in the UK then, irrespective of your nationality, you agree thatthe applicable law will be English law and subject to the jurisdiction of the English and Welsh courts. However,
if for example, you are an English citizen and you hired a Vehicle whilst in Germany then your rental will be
subject to German law.
24.

IS THERE A CODE OF CONDUCT APPLICABLE TO THE CAR RENTAL INDUSTRY?

24.1. Leaseurope has published a code of conduct for the car rental industry. You may obtain a copy at the following
address: www.leaseurope.org.
24.2. In the event we are unable to resolve any complaint you may have then you have the right of appeal to the
British Vehicle Rental and Leasing Association (‘BVRLA’) which is approved by the UK Government for resolutionof consumer disputes relating to car rentals that take place in the UK. Further details about BVRLA can beobtained at the following address: http://www.bvrla.co.uk/.
24.3. If your complaint relates to a rental outside of the UK then you have the right of appear to the European Car
Rental Conciliation Service which is an approved Consumer Alternative Dispute Resolution body which is listedon the European Commission’s online dispute resolution platform http://ec.europa.eu/odr.
25.

GENERAL

25.1. Animal Policy
25.1.1.

We do not allow any animals other than assistance dogs (‘Assistance Dogs‘) to be transported in our Vehicles.

25.1.2.

We do not supply dog guards or any other form of animal restraint for our Vehicles. If you are travelling withan Assistance Dog you are therefore responsible at all times for its behaviour, safety and well-being. This
responsibility includes ensuring that the Assistance Dog is suitably restrained at all times so that it remains
safe; it does not distract the Driver or cause risk or injury to you or any other passengers sharing the Vehicle
with you.

25.1.3.

We do not under any circumstances accept liability for damage suffered by the Vehicle or for injury caused
to the Assistance Dog or to you or the Driver or to any passengers as a result of your failure to keep theAssistance Dog appropriately restrained and/or controlled.

25.1.4.

In addition you are required to return the Vehicle to us in the same condition as it was at the start of the Hire
Period (fair wear and tear excepted). If it is returned to us in a dirty or messy and/or damaged condition to
the extent that it will require specialist cleaning and/or repair before it can be rented to the next customer
then you will be liable for the special cleaning/valet charge described in the Tariff Guide and/or to pay thesums set out in section 12 above.

25.2. Notifications
All notifications that need to be served on either you or us in regard to your Rental Agreement will be sent tothe address indicated in the Rental Agreement unless either of us notifies the other party to the contrary.
25.3. End of Rental Agreement
25.3.1.

If you are a consumer we may end the Contract immediately if we discover that any of your belongings havebeen taken away from you to pay off your debts, or a receiving order has been made against you or steps
have been taken to make you bankrupt or for you to enter into an individual voluntary arrangement.

25.3.2.

If you are a company we may end the Contract immediately if you go into any form of insolvency or you calla meeting of creditors or we discover that any of your goods have been taken away from you to pay off your
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

debts or receive adverse information or fraudulent financial information.
25.3.3.

If you are ending the Contract for one of the reasons set out below the Contract will end immediately andwe will refund you in full for any Vehicle which has not been provided or has not been provided properly.
The reasons are:o we have told you about an error or a change in the price or description of the Vehicle you have booked
and you do not wish to proceed;o we have suspended hire of the Vehicle for technical reasons, or notified you we are going to suspend
hire of the Vehicle for technical reasons, in each case for a period of more than 14 days without
providing a suitable alternative vehicle to replace the (suspended) Vehicle for the remainder of the Hire
Period; oro you have a legal right to end the Contract because of something we have done wrong.

25.3.4.

If the Contract ends it will not affect our rights under the Contract including the right to receive and/or claim
any amounts which you owe to us under the Contract.

25.3.5.

If you end the Contract after the Vehicle is delivered to you, you must return the Vehicle to us. If you areending the Contract because we have told you of an error or change in pricing or description or because youare exercising your legal rights to end the Contract because of something we have done wrong then we will
pay the costs of return.

26.

INSURANCE AND PROTECTION PROVISIONS

26.1. This section 26 summarises the protection and insurance products we offer that are designed to cover yourpotential financial exposure if any of the following circumstances occur whilst you are renting and using one of
our Vehicles. Without them, you will be personally responsible for the financial consequences:
26.1.1.

Liability to a Third Party which means other people’s bodily injury or death and / or damage to their property
that occurs because of an accident or incident that you may cause.
oDamage to a third party’s property could include a third party’s vehicle and its contents, buildings ortheir contents, machinery or personal possessions.

o

The cost of any business interruption associated with either the third party’s injury or death and/or thedamage to their property will also form part of this liability.

26.1.2.

Damage to or theft of the Vehicle. This may be a result of a collision or an attempted theft and need to be
repaired or it may be so badly damaged that it is irreparable and we write it off; or it may be stolen and notrecovered.

26.1.3.

If you are the driver of the Vehicle at the time of a collision and you are responsible for the collision taking
place then whilst any injured Passengers may be covered by our Third Party Liability insurance your own
death or injuries, together with the possible associated consequences of it, will not. You can, however, beprotected from such circumstances if you purchase any of our Personal Accident protections separately.
Details of how this Personal Accident protection can benefit both you and your Passengers are available
under subsection 5 of these Insurance and Protection provisions.

26.2. Definitions
For the purposes of these Insurance and Protection provisions we have given the following words or expressions
a particular meaning:Abnormal use: means that your use of the Vehicle whilst you are in charge of it doesn’t comply with the Road
Traffic laws that prevail and/or does not meet with the requirements of the Local Rental terms and conditions
and/or does not meet with the standards of driving that would be expected of a reasonable and prudent driver

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Accident Report means a full and complete signed statement (including any other document(s)) which records
all of the facts of an accident or incident as they occurred (for example, how the event occurred, the nature of
the damage to the Vehicle, the location where the incident took place, the dates and circumstances and any
potential witness details)
Basic Protection means our standard protection products of collision damage (or damage liability) waiver andtheft waiver covers that are included in rentals unless you selected the USA or Canada as your country ofresidence and opted for a rate exclusive of Basic Protection when booking your rental. If Basic Protection is
included in the rental charge then, as long as you have complied with the Local Rental terms and conditions andhave not committed a breach of any applicable laws, your financial liability for the total charge for damage
resulting from an accident or incident or the theft or attempted theft of a Vehicle will be no more than the
Excess amount
Bodily Injury (or bodily injury) means any physical injury or psychological damage suffered by a person that iscaused as the direct result of an accident; it is not something that is intentionally self-inflicted and it does not
result from sickness or disease
Book value: means the value of the Vehicle calculated by an industry recognised system which provides a figurethat is the difference between the retail value and the trade value of the Vehicle at the time of the incident.
Collision (or collision) means the impact of the Vehicle with another fixed or moving body or object
Excess amount is a specified sum of money that, provided you have complied with the Local Rental terms andconditions and have not committed a breach of any applicable laws, is the maximum amount we will charge you
for the damage caused to the Vehicle as a result of a collision or its attempted theft during the Hire Period; orthe loss of a Vehicle if it is written off because it is irreparable or if it is stolen and we do not get it back. The
Excess amount is a non-waivable sum that is governed by the conditions of the Protection product you havepurchased.
Hire Period means the period of time you wish to rent the Vehicle from us. This is specified on the rental
agreement and will not exceed 84 days
Local Rental terms and conditions means the documents that, together, form the Contract (as defined in theTerms and Conditions of Hire) which you acknowledge you have read and approved before you sign the rental
agreement to rent any Vehicle from us and which set out the rights and obligations that will apply to both you
and us throughout the Hire Period
Loss of Use is a charge to take account of our loss of revenue: (i) while the Vehicle is being repaired [or while ithas been seized]; or (ii) on a Vehicle which is a Total Loss (as described in section 12). We calculate Loss of Useon the basis of the daily rental rate set out in the Rental Agreement
Medium Protection improves the cover offered by the Basic Protection package by reducing the Excess amounton standard Vehicles from £1000 to £250 and on Selection Vehicles from £2000 to £500.
Passenger means any person other than the driver that is being transported or is travelling in or on the Vehicle
on a gratuitous basis. A Passenger is viewed as a Third Party under the mandatory Third Party Liability insurance
regimes
Premium Protection is a package which is available if you are aged 26 or over and your rental starts in the UK
at any of the participating branches. It improves the cover offered under the Basic Protection package by
reducing the Excess amount to zero
Protection (or protection) in these Insurance and Protection provisions applies to the means by which yourfinancial liability for any damage to or loss of a Vehicle is limited to the Excess amount. It should be noted that
this Protection is not provided by way of an insurance policy
Selection Protection is available specifically for renters of our range of Selection Vehicles. It improves the Basic
Protection cover by reducing the Excess amount to £100
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TERMS AND CONDITIONS OF HIREJULY 1, 2018

Third Party means any party to an incident other than the driver of the Vehicle. For the avoidance of doubt a
Passenger is deemed to be a Third Party
Third Party Liability insurance means insurance that provides the driver of a Vehicle with protection against
liability for another party’s claims for damage to his/her property or for bodily injury or death arising out of anincident that occurs whilst you are using the Vehicle. Third Party Cover is a mandatory legal requirement and itis therefore an integral part of our rental service. The price of it is included in the rental charge.
Vehicle means the vehicle you will be renting from us or you will be driving with our authorization.
We or we/ Us or us / Ours or ours means Europcar in the United Kingdom
You or you / Yours or yours means any driver that is named on the rental agreement
26.3. Mandatory Third Party Liability Insurance
We are required by the laws of all of the countries in which we operate our vehicle hire services to insure our
Vehicles against liability for the claims or actions of Third Parties. Third Party Liability insurance is therefore
automatically included as part of our vehicle hire services and you will be covered for the consequences others
may suffer as a direct result of your actions whilst you are driving the Vehicle up to the level legally required by
the country in which you are renting the Vehicle.
26.3.1.

What am I covered for?
You will be insured against liability for the following damage that you cause when you are using the Vehicle:•

bodily injury or death suffered by Third Parties; and•property damage sustained by Third Parties and losses and costs arising as a consequence of the damage.

26.3.2.

What is excluded from the cover?
Third Party Liability insurance does not cover:

26.3.3.

•

bodily injury or death that you (the driver at the time of the collision) may suffer; or•any damage to or loss of your personal property or possessions; or•any damage caused to the Vehicle
What is the amount of my financial exposure for Third Party Liability?
You will be covered for the sums owed as a consequence of any Third Party Liability arising as the result ofa collision that you may cause up to the level legally required by the country in which you are renting the
Vehicle provided you have not committed a breach of any applicable laws (including any relevant road traffic
regulations) or the Local Rental terms and conditions.
However, if you didn’t comply with those laws and/or regulations and/or the applicable Local Rental terms
and conditions then, whilst our insurer will still fulfil its obligations to Third Parties under the Third Party
Liability insurance policy, it may seek to recover from you some or all of the costs it may have paid to that
Third Party as a result of the incident.

26.3.4.

How to notify us?
Where an incident occurs that involves Third Parties it is important that you do your utmost to report thecollision to the First Call Assist telephone reporting line (0800 0280 999) at the earliest possible opportunity
providing full details of both the incident and of the Third Party. This will allow us to defend our case against
the Third Party (if you are responsible for the incident) or to recover costs from the Third Party (if the Third
Party is responsible for the incident).

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TERMS AND CONDITIONS OF HIREJULY 1, 2018PROTECTION PRODUCTS
26.4. Collision Damage Waiver
Our collision damage waiver cover limits your financial exposure for damage caused to the Vehicle whilst it is inyour care. If you purchase our standard collision damage waiver product and comply with the applicable laws
and the Local Rental terms and conditions then we will pay for any damage to the Vehicle that exceeds theExcess amount (including any Engineer's Charge and Loss of Use Charge calculated as indicated in section
12.16.2 and 12.18.2, but not the Light Damage Administration Charge or the Damage Administration Charge,
which you will remain liable to pay) . You can reduce or eliminate the Excess amount by purchasing our Medium
or Premium Protection cover instead of the Basic Protection package.
Collision damage waiver cover is included in the daily rental charge for the majority of rentals unless either the
USA or Canada is your country of residence and you opted for a rate exclusive of Basic Protection when booking
your rental. In these circumstances the Basic Protection package (which includes collision damage waiver) may
not be included in the rate and you will need to confirm to us at the point of collection that you have similar
and acceptable waiver cover in place through your credit card before we will release a Vehicle to you. We do
not accept personal car insurance policies (except corporate fleet insurance (see section 9.2 of the Terms andConditions of Hire)) or any third party waiver products that can be purchased online via a Broker or similar
trader.
Collision damage waiver does not cover the loss or theft of or damage to objects or property, (including luggage
or goods) that are deposited or kept or transported in or on the Vehicle by you or by any Passenger.
26.4.1.

What does this protect me against?
Collision damage waiver cover limits your liability for damage to the Vehicle to a maximum sum of the Excess
amount plus the Light Damage Administration Charge or the Damage Administration Charge, in circumstanceswhere:•

you collide with a fixed or moving object; or•the Vehicle is subject to an act of vandalism while you are driving or using it; or•any glass or lights or reflectors are damaged or broken or tyres are damaged or punctured during acollision.

26.4.2.

What is excluded from the Protection?
The Collision Damage Waiver will not operate to limit your liability as set out above in circumstances where
the damage to the Vehicle is caused:•by the wilful acts of the driver; or•by an explosion or fire in (or to) the Vehicle because you are using it to transport dangerous goods(dangerous goods being any product or substance that, due to its nature and/ or main characteristics, isreasonably considered to be dangerous and which, if not transported with appropriate caution and safety,
could cause harm to the Vehicle, and to any Third Party within a reasonable distance of the Vehicle); or•

by the Vehicle hitting a bridge, car park barrier or other overhead object; or•by its total or partial theft or an act of vandalism whilst the Vehicle is left unattended; or•by your negligence (which is behaviour that falls below the standards expected of a reasonably sensible
person in similar circumstances) or the negligence of your Passengers (for example a fire caused by theuse or disposal of cigarettes or cigars); or•

because the keys are lost or stolen or damaged

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TERMS AND CONDITIONS OF HIREJULY 1, 2018

Loss of or damage to your own property that is being transported or kept in or on the Vehicle during theHire Period is not covered by the Collision Damage Waiver.
26.4.3.

What must I do to benefit from the Protection?
You must:•**purchase the protection if it is not included in the rental charge;•**comply with Local Rental terms and conditions and all applicable law and local traffic regulation when
you are driving the Vehicle;•**notify us within 24 hours of the date on which the incident took place and, in any event, before theend of your Hire Period. Notification should be made to First Call Assist on telephone number 0800 0280
999 providing full details of the incident.

** these are the minimum requirements.
26.4.4.

What is the amount of my financial exposure?
If you have not purchased this Protection and during the Hire Period the Vehicle is damaged, you will notbenefit from the limitation of liability set out above and you will be liable to pay the sums set out in section
12 above in full. If you have purchased this Protection and, provided you have complied with the Local Rental
terms and conditions and the applicable law and road traffic regulations, then the maximum you will haveto pay us is the Excess amount plus the Light Damage Administration Charge or the Damage Administration
Charge.

26.5. Theft Waiver
Our theft waiver cover limits your financial exposure for loss of the Vehicle if it is stolen or if it is damaged
because it is subject to an attempted theft or the Vehicle is subject to an act of vandalism during the Hire Period.
If you have purchased this product then, provided you have complied with the Local Rental terms andconditions, we will pay for the costs arising from the theft, attempted theft, or act of vandalism that are greaterthan the Excess amount (including any Engineer's Charge and Loss of Use Charge calculated as indicated in
section 12.16.2 and 12.18.2, but not the Light Damage Administration Charge or the Damage Administration
Charge, which you will remain liable to pay)
Theft waiver cover is included in the daily rental charge for the majority of rentals unless you selected the USA
or Canada as your country of residence and opted for a rate exclusive of Basic Protection when booking yourrental. In these circumstances the Basic Protection package (which includes theft waiver cover) will not be
included in the rate and you will need to confirm to us at the point of collection that you have similar andacceptable waiver cover in place through your credit card before we will release a Vehicle to you. We do not
accept personal car insurance policies (except corporate fleet insurance (see section 9.2 of the Terms andConditions of Hire)) or any third party waiver products that can be purchased online via a Broker or similar
trader.
26.5.1.

What am I protected against?

Theft waiver cover protects you against liability for any amount greater than the Excess amount plus the Light
Damage Administration Charge or the Damage Administration Charge in circumstances of:•

the theft of the Vehicle and any accessories following an occurrence of breaking and entering(accessories being any supplementary component that is installed in or on the Vehicle that improves its
specification)•

the attempted theft of the Vehicle and of any accessories•

any act of vandalism to the Vehicle whilst it is stationary and left unattended by you
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TERMS AND CONDITIONS OF HIREJULY 1, 2018•26.5.2.

any glass or lights or reflectors that may be damaged or broken or tyres that are damaged or punctured
as a result of the theft.

What is excluded from the Protection?
Theft waiver cover will not protect you and you will not benefit from the limitation of liability set out abovein the following circumstances:

26.5.3.

•

If the Vehicle is stolen or damaged because of your negligence or more specifically (but without limitation)
as a result of keys being left in the Vehicle whilst it is unattended or having been delivered to an
unauthorised person; your failure to use the anti-theft system appropriately when the Vehicle is left
unattended, any failure by you to return the keys to us or if you left the Vehicle unlocked when you weren’t
using it;•

Theft of or damage to personal and / or work related goods or possessions and any goods beingtransported in or on the Vehicle.
What must I do to benefit from the cover?
You must:•**purchase the product if this is not included in the rental charge;•**comply with Local Rental terms and conditions as they apply to the theft or potential theft of a Vehicle•**notify the local police of any incident or event immediately or as soon as is reasonably practicable andprovide us with the police report or evidence that the theft has been notified to the police.

•

Notify the pick up station of the theft and return the keys.

•

Notify the pick up station, within 24 hours of the time you discover the Vehicle is missing and forward
the keys to us at the place you picked the Vehicle up.

** these are the minimum requirements.
26.5.4.

What is the amount of my financial exposure?
If, during your rental, the Vehicle is stolen or is damaged in an attempted theft or due to vandalism and you
have not purchased theft waiver cover then you will be liable to pay, in full, the relevant sums set out insection 12 above.
With theft waiver cover, provided you have complied with the Local Rental terms and conditions, themaximum you will have to pay us is the Excess amount plus any other applicable charges or fees as set out
in the Tariff Guide.

OTHER PRODUCTS
You can choose to limit your financial exposure further by purchasing the following Protection products. Please beaware that there are nevertheless exclusions as described below.
26.6. Value Cover: Glass, Lights and Tyre Protection
This product will apply to any damage that occurs to glass, lights or tyres in circumstances of normal use of the
Vehicle during the Hire Period. It will reduce your financial liability for the Excess amount defined by yourProtection product (ie., Basic, Medium, Premium or Selection Protections) to £zero as long as you have compliedwith the Local Rental terms and conditions.
26.6.1.

What am I protected against?
If you have purchased this product you will be protected against the financial liability for damage to:453B/27/6/18 (Keddy)
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TERMS AND CONDITIONS OF HIREJULY 1, 201826.6.2.

•the windscreen; or•any side or rear windows; or•lenses (reflection of light) and lights; or•rear view mirrors•

damage to tyres on the Vehicle unless it arises from any Abnormal use (see definition on page 1) you
may make of the Vehicle

that are in or on the Vehicle if the damage occurs
during your rental

What is excluded from the Protection?
You are not protected under this product26.6.3.

•against the damage to the Vehicle if it arises because of wilful acts or negligence that you commit whilst
using the Vehicle and which causes damage; or•for the Light Damage Administration Charge or the Damage Administration Charge as set out in the Tariff
Guide.
What must I do to benefit from the Protection?
You must:

26.6.4.

•purchase it•

comply with Local Rental terms and conditions, all applicable laws and local traffic regulations whendriving the Vehicle,•

notify us within 24 hours of the date on which the incident took place and, in any event, before the endof your Hire Period. Notification should be made to First Call Assist on telephone number 0800 0280 999
providing full details of the incident, (the nature of damage to the Vehicle, the location where theincident took place, the dates and circumstances and the potential witness details).

What is the amount of my financial liability?
If you have not purchased this Protection and, during the Hire Period any glass or lights on the Vehicle arebroken and / or any tyres on the Vehicle are damaged, then you will be liable for the Excess amount definedby your Protection product (ie., Basic, Medium, Premium or Selection Protection), plus any other applicablecharges or fees as set out in the Tariff Guide, including the Light Damage Administration Charge or the Damage
Administration Charge.
If, however, you purchase this glass, lights and tyre Protection (and provided you have complied with the Local
Rental terms and conditions and the applicable laws and road traffic regulations) then you will have no liability
for such damage.

26.7. Personal Accident & Baggage Protection
The following details are for information only and do not replace or supercede the terms and conditions of thecurrent Super Personal Accident Protection (‘Super PAI’) policy a copy of which can be found at:https://www.europcar.co.uk/protection-package-details.
We automatically include Third Party Liability insurance as part of our vehicle rental services (for details of thisinsurance please see the section on pages 2 and 3 above entitled ‘Third Party Liability Insurance’).
The Third Party Liability Insurance does not, however, cover bodily injury suffered by the person driving the
Vehicle at the time of a collision if that collision occurs as a result of that driver’s actions (an ‘at fault’ driver). If
you are the at fault driver of the Vehicle you will therefore not be covered for the financial repercussions of:
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TERMS AND CONDITIONS OF HIREJULY 1, 2018••

personal bodily injury or death; orany damage to or loss of your personal property or possessions.

In order therefore to minimise your financial exposure for such damage, loss or injury in such circumstances weare offering our Super-Personal Accident Protection product which you can purchase.
•

26.7.1.

Super-Personal Accident Protection provides best-in-class protection for medical expenses incurred as aresult of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of thecollision (or an accident). It also incorporates baggage cover.
What am I covered for?
If you purchase this Protection product and you are in a collision whilst you are driving the Vehicle you canmake a claim towards the financial cost of any of the possible consequences that result if you or any of yourpassengers die or are injured or if your personal effects are damaged or lost:•a lump sum payment up to a maximum stated in the Super PAI policyoin the event of your death (or presumption of death) or the death of any of your passengers within
24 months of the collision or incident as a result of the collision; oro

if you or if any of your passengers ultimately remain partially or totally disabled from theconsequences of the collision or incident;•

medical expenses for you and your passengers up to a maximum stated in the Super PAI policy (which
includes hospitalisation, consultations and pharmaceutical costs; X-rays and relevant medical tests; dental
treatment or any prosthetics)) necessitated by the collision or incident.

•

Loss, damage, theft or destruction of your travel bags and suitcases and the personal effects (including
valuable personal effects, such as jewellery or furs and computer equipment, cameras or personal hi-fi
equipment) contained in them up to a maximum stated in the Super PAI policy as a result of a collision ortheft.
If you and / or your Passengers are victims of a collision during the Hire Period then, provided you havepurchased the product (in which case the Protection will apply to you and all passengers in the Vehicle), a
claim can be made against it irrespective of who is at fault. As a result:26.7.2.

oPassengers and a ‘not at fault’ driver (both of whom are considered to be third parties in the context
of the mandatory Third Party Liability insurance regime) can not only be indemnified by the Third Party
Liability insurer for injury, loss of or damage to personal property but can also collect the lump sum
indemnity they are entitled to under the Super-Personal Accident Protection product; oroPassengers travelling with an at fault driver will be considered third parties in the context of themandatory Third Party Liability insurance regime can be indemnified by the Third Party Liability insurerfor injury, loss of or damage to personal property but can also collect the lump sum indemnity under
the Super-Personal Accident Protection product. However, an at fault driver will only be covered by
the Super-Personal Accident Protection product.

What is (mainly) excluded from the cover?
This Super-Personal Accident Protection does not cover:•any of the costs set out above if the expense was not incurred as a direct result of the collision or incident
occurring whilst you were in control of the Vehicle or if you intentionally caused or brought about theaccident or collision; or•any costs relating to treatment you were receiving or medical conditions you were suffering from before
the accident or incident occurred; or•the cost of loss, or destruction of or damage to your baggage if it is453B/27/6/18 (Keddy)
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TERMS AND CONDITIONS OF HIREJULY 1, 2018•26.7.3.

ocaused by fair wear and tear, depreciation or inherent defects or smokers' accidents;ostolen as a result of your failure to secure and lock the Vehicle or if it is left in the Vehicle overnightor unattended in a public place. Loss of valuables and/or laptops will not be covered if they areleft unattended in the Vehicle at any time;oa mobile phone

any damage caused to the Vehicle
What is the amount of my financial exposure?
Provided you have not committed a breach of any applicable laws (including any relevant road traffic
regulations and, in particular, relating to the wearing of seat belts and not exceeding the official passenger
capacity of the vehicle – for instance if 7 people are injured in a 5 seater vehicle then the Super-Personal
Accident Protection will simply not apply at all) then you will be entitled to the Protection up to the indemnity
limits shown in the Super PAI policy copy stored at https://www.europcar.co.uk/protection-package-details.
However, if you didn’t comply with those laws and/or regulations then our insurer may refuse the cover
altogether or, if it can be shown that you were partially responsible for the level of injury you suffered in thecollision or incident, it may seek to reduce its liability for the costs.

26.8. How to notify us?
It is important that you do your utmost to properly complete and sign an accident claim form which will be madeavailable on request. This gives us all relevant details of the incident and will allow us to ensure your claim isbeing handled as efficiently as possible. The accident claim form should be transmitted to us within a maximumof 5 working days of the collision or incident.

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