Corp o ra te R e s p o ns i bi l i t y R epo r t 2 0 1 7

CREATE VALUE FOR PEOPLE AND SOCIETIES.

ⅠTop Message/Organizational Profile 

1Ⅱ

CSR Management 

8ⅢGovernance and Internal Control 

21ⅣManagement Control 

28

ⅤPriority Areas(1) Providing Better Products and Services 

33

Ⅵ

Priority Areas(2) Respect for Human Rights 47

ⅦPriority Areas(3) Global Environmental Protection 

55

Ⅷ

Social Contribution Activities 

62

Ⅸ

Responsible Institutional Investor 

67●

Third-party Opinion 

74●

Index: GRI G4 Guidelines 

75About Corporate Responsibility Report 2017

Report Publication Information 
Published in

October 2017

Scope of report

All companies and foundations in the T&D Life Group

Period covered

April 2016 to March 2017 (annual)

G4-28

G4-29

G4-30

(Previous Issue: September 2016; Next Issue: Scheduled for October 2018)* Contents of this report are selected taking into account the importance of each item, and we ­indicate the scope of each item as necessary.
* Also includes reports on some significant activities and events having occurred in and after April 2017.

Contact Information 

G4-31

CSR Group, Group Planning Department, T&D Holdings, Inc.
2-7-1 Nihonbashi, Chuo-ku, Tokyo 103-6031, Japan
E-mail: csr@td-holdings.co.jp

Regarding Third-party Opinion 
Professor Takeshi Mizuguchi was asked to offer his opinion and advice about the contents of CR Report 2017 fromthe standpoint of a third party. As a professor in the Faculty of Economics at Takasaki City University of Economics,
where his primary area of research is responsible investment and the disclosure of non-financial information, Professor Mizuguchi possesses extensive knowledge about CSR.

Editorial Policy 
The T&D Life Group has prepared this report to provide a wide range of stakeholders with a picture of the Group’sconcepts of and approach to CSR, as well as its CSR initiatives. In fiscal 2017, the Group is disclosing information in theform of two different reports in order to let a wider range of stakeholders get to know the Group’s initiatives. In addition to CR Report 2017, we are releasing a digest edition of CR Report 2017. In the digest edition, we present theGroup’
s thinking about CSR and the main CSR initiatives taken by the T&D Life Group in a clear, well-organized format.
It is an approachable, easy-to-read report with only a small number of pages and many photographs and illustrations.
CR Report 2017 conforms to the Global Reporting Initiative’s G4 Sustainability Reporting Guidelines (Core), and reportson the wide-ranging management, social, and environmental initiatives the Group is advancing.

Overview of the Digest Edition of CR Report 2017 ● Profile● T&D Life Group CSR Philosophy● Priority Areas (1) Providing Better Products and Services● Priority Areas (2) Respect for Human Rights● Priority Areas (3) Global Environmental Protection● Responsible Institutional Investor

Top Message/
Organizational Profile

Ⅰ Top Message/Organizational Profile
Top Message 

CSRManagement

G4-1

T&D Holdings, Inc.

Priority Areas(1) Providing Better Products
and Services

Representative Director and President,

Management
Control

Tetsuhiro Kida

Governance andInternal Control

Aiming to be a
corporate group that
contributes to all people
and societies

Priority Areas(2) Respect for Human Rights

The T&D Life Group has life insurance as its core business and centers on three life insurance companies, Taiyo
Life, Daido Life and T&D Financial Life. Since the three companies joined together in April 2004 to moveproviding insurance products and services needed by it, and achieved sustained growth for the Group.
Aiming to be a Corporate Group That Contributes to All People and Societies
We engage in business activities in line with the T&D Life Group’s Corporate Philosophy of“With our‘Try &Discover’motto for creating value, we aim to be a group that contributes to all people and societies.”For theGroup, whose core business is life insurance, which itself is based on a philosophy of mutual aid, contributing

Priority Areas(3) Global Environmental
Protection­forward under T&D Holdings, they have faced the issues of a changing society, created value for society by

Social Contribution
Activities

to all people and societies is absolutely fundamental. Life insurance is a long-term business in which relationships with customers last 30 years or more. Tackling societal issues and contributing to society’s sustained
development so that in 30 years customers, and their children and grandchildren as well, can live comfortable
lives with safety and security is both our mission and meaning of our existence.

Responsible
Institutional Investor

Making Our Corporate Philosophy a Reality
To achieve the objectives of our corporate philosophy, we incorporate it into management plans and strategies. The Group has positioned the T&D Life Group Medium-Term Management Plan, which began in April
2016, as“a three-year period for expanding our growth areas”that is the first stage in our vision for the next
10 years. The plan spells out our aim as a group to“maximize‘the satisfaction of all stakeholders’by contrib-

Othersuting to solutions to societal issues through the life insurance business,”and we continue working in pursuit1

of this end. To further specify our approach to maximizing customer satisfaction, we established a basic policy
on conducting operations from the customer’s point of view. In addition, we promote work style reforms andcarry out various health promotion initiatives for employees, customers and society as a whole, as we work tofurther raise the satisfaction of all people.
Establishing Priority Areas
We reviewed activities conducted to date on a continuing basis and confirmed what it is we wish to particularly emphasize in light of our corporate philosophy. We also investigated and carefully confirmed what it is
the general public values highly and what it expects of us. We then combined these two perspectives andreviewed the results, and this process revealed a number of key issues shared by both the Group and society
at large. The issues were then organized by area and the following were identified as initiatives that should beprioritized:“Meet the needs of society through the life insurance business,”“Respect human rights, which
includes promoting diversity and‘Health-oriented management’”and“Help protect the global environment.”
Based on these, we established“Providing Better Products and Services,”“Respect for Human Rights,”and“Global Environmental Protection”in the Group CSR Charter as the Group’s priority areas for CSR.
Group Members United
To fully practice the T&D Life Group’s Corporate Philosophy of contributing to all people and societies requires
the commitment of each and every executive and employee of the Group. We established the Group CSR
Committee in 2011, which is chaired by the President of T&D Holdings and whose members are the directors
in charge of CSR and division managers at Group companies, to disseminate the Group’s philosophy on serving
society, share information on initiatives at individual Group companies, and support the“Try & Discover”
efforts of all Group executives and employees. The Group CSR Committee determines the Group’s CSR priority
areas, regularly checks and verifies activities, and incorporates the results into the next plan in order to makecontinual improvements and work toward the further development of the Group’s CSR activities.
Globally United
Companies around the world are already actively playing their part in the maintenance and development of asustainable world through their businesses. The United Nations Global Compact (UNGC) promulgated by theUnited Nations is a framework for corporations to cooperate with the UN in realizing sustainable growth. The
Group supports the goals of the compact and became a signatory to it in 2015. In addition, Taiyo Life, Daido
Life and T&D Asset Management, which function as institutional investors, are signatories to the Principles for
Responsible Investment (PRI), a set of guiding principles for institutional investors on fulfilling social responsibilities. With respect to the Sustainable Development Goals (SDGs) as well, global targets for a wide range ofsectors, we have incorporated the goals into the selection process for Group CSR priority areas and will contribute to their achievement through CSR activities that leverage the Group’s characteristics.
The Group will consider what it can do for people and society 30 years from now, and what needs to bedone to leave a stable society and healthy planet to future generations. The Group will directly engage inindividual initiatives to these ends. We thank all of our stakeholders for your continuing support and understanding going forward.

2

Top Message/
Organizational Profile

1–1

Outline of the T&D Life Group’s Business

CSR
Management

1. Organizational Profile 
G4-4

The T&D Life Group is a corporate group mainly comprising three life insurance companies (Taiyo Life, Daido Life, andGovernance andInternal Control

T&D Financial Life) under a group holding company, T&D Holdings. The three companies of Taiyo Life, with its
strength in the household market; Daido Life, with its strength in the small and medium enterprise (SME) market; andT&D Financial Life, with its strength in the independent insurance agent market (financial institutions and insurance
shops) work to fully exploit the strengths and uniqueness of their respective business models, in support of theircustomers’lives and businesses.

Management
Control● Group Structure

T&D Holdings

Priority Areas(1) Providing Better Products
and Services

Strengthening the insurance business through synergy

Priority Areas(2) Respect for Human Rights

Small and medium
enterprise (SME) market

Independent insurance agent market(financial institutions,insurance shop agents, etc.)

Priority Areas(3) Global Environmental
Protection

Household market

Social Contribution
Activities
Responsible
Institutional Investor
Others3

1–2

T&D Life Group Companies and Foundations

G4-4

G4-6

G4-8

G4-17

● Organizational Structure
The T&D Life Group consists of T&D Holdings, 16 consolidated subsidiaries and 3 affiliated companies that are engaged in life
insurance and other businesses as described below.
(◎: Consolidated subsidiaries ◇: Equity method affiliate companies)
T&D Holdings, Inc.

Insurance &­Insurance-related
Businesses

http://www.td-holdings.co.jp/en/

Insurance◎ Taiyo Life Insurance Company

http://www.taiyo-seimei.co.jp/◎ Daido Life Insurance Company

http://www.daido-life.co.jp/◎ T&D Financial Life Insurance Company

http://www.tdf-life.co.jp/◎ Pet and Family Small-amount Short-term
Insurance Company

http://www.petfamilyins.co.jp/◎ T&D Confirm Ltd.
Insurance-­related ◎ Toyo Insurance Agency Co., Ltd.
◎ Daido Management Service Co., Ltd.

Investment-­
relatedBusinesses

Administrationrelated
Businesses

Foundations

Investment
Management◎ T&D Asset Management Co., Ltd.
and Advisory, etc.

http://www.dms-hp.co.jp/
http://www.tdasset.co.jp/en/

Other
Investment-­
related

◎ T&D Lease Co., Ltd.

http://www.td-lease.co.jp/◎ Taiyo Credit Guarantee Co., Ltd.

http://www.taiyo-sinyo-hosyo.co.jp/◇ Alternative Investment Capital, Ltd.

http://www.aicapital.co.jp/english/

Administrationrelated◎ T&D Customer Services Co., Ltd.

General Affairs
and Calculation-­
related

◎ T&D Information System Ltd.

http://www.td-system.co.jp/◎ Nihon System Shuno, Inc.

http://www.nss-jp.com/◎ Zenkoku Business Center Co., Ltd

http://www.zbc-jp.com/◇ Thuriya Ace Technology Company Limited

The Taiyo Life Welfare Foundation

http://www.taiyolife-zaidan.or.jp/

Daido Life Welfare Foundation

http://www.daido-life-welfare.or.jp/

The Daido Life Foundation

http://www.daido-life-fd.or.jp/

Note: Includes main Group companies and foundations as of June 30, 2017.

4

http://www.sonpo.co.jp/toyohkdaiko/

Top Message/
Organizational Profile

Corporate Profile (as of March 31, 2017)

G4-3

G4-5

G4-16

CSR
Management

1–3《T&D Holdings, Inc.》
2-7-1 Nihonbashi, Chuo-ku, Tokyo 103-6031, Japan

Capital stock

207.1 billion yen

No. of employees

95

Independent auditor

Ernst & Young ShinNihon LLC

Description of businessInsurance holding company for the T&D Life Group as well as for a ­small-amount short-term­insurance ­company, conducting the following:• Management control of life insurance subsidiaries and affiliates under the Insurance ­BusinessAct and other laws and regulations• Other businesses associated with the above《Taiyo Life’s Business Model》

EstablishedFebruary 1948 (Founded May 1893)

Head office location

2-7-1 Nihonbashi, Chuo-ku,
Tokyo 103-6031, Japan

Capital stock

62.5 billion yen

No. of employees

Sales:
Administrative:
Total:

8,902
2,468
11,370Protection-oriented products covering medical care,nursing care and death security that meet customer needs
Face-to-face consultations
Focus on major metropolitan areas
and major local cities
8,902 in-house sales representatives

Priority Areas(2) Respect for Human Rights《Daido Life Insurance Company》

Households

Priority Areas(1) Providing Better Products
and Services《Taiyo Life Insurance Company》

Management
Control

April 2004

Head office location

Governance andInternal Control

Established《Daido Life’s Business Model》

July 1947 (Founded July 1902)

Head office locations

1-2-1 Edobori, Nishi-ku,
Osaka 550-0002, Japan
2-7-1 Nihonbashi, Chuo-ku,
Tokyo 103-6031, Japan

Capital stock

110 billion yen

No. of employees

Sales:
Administrative:
Total:

3,843
3,091
6,934

July 1947 (Founded April 1895)

Head office location

1-1-1 Shibaura, Minato-ku,
Tokyo 105-0023, Japan

Capital stock

56 billion yen

No. of employees

239

Collaboration with tie-up groups in the SME market
Corporate organizations
3,843 in-house sales representatives(NFCTA/TPA, etc.)
1,272 non-life insurance agents
Professional organizations of tax­accountants (TKC National Federation/

12,511 tax accounting agencies

local branches of CPTA Associations)《T&D Financial Life’s Business Model》
Customers throughinsurance agents, etc.
Products for securing a comfortable retirement life
for lower household budgets

Responsible
Institutional Investor

Established

Products for corporate risk management(protection against death and disability)

Social Contribution
Activities《T&D Financial Life Insurance Company》

SMEs

Priority Areas(3) Global Environmental
Protection

Established

Products offered through independent insurance agents(financial institutions, insurance shop agents, etc.)
93 banks (including shinkin banks)
5 securities firms
37 insurance shop agents (including franchises)
2 other

Others◇ Industry Association to which theThree Life Insurance Companies Belong:

The Life Insurance Association of Japan

5

《T&D Asset Management’s Business Model》《T&D Asset Management Co., Ltd.》
Established

December 1980

Head office location

Mita Bellju Building, 5-36-7 Shiba,
Minato-ku, Tokyo 108-0014, Japan

Capital stock

1.1 billion yen

No. of employees

155

Investors
Providing competitive products and services in a timely manner
237 funds
52 investment management contracts《Pet & Family Small-amount《Pet & Family Small-amount Short-term
Insurance’s Business Model》

Short-term Insurance Company》
Established

August 2003

Head office location

3-34-3 Hongo, Bunkyo-ku,
Tokyo 113-0033, Japan

Capital stock

1.5 billion yen

No. of employees

44

Owners of pets
Products that cover a certain portion of the cost of veterinary
care for pet illness and injury
Selling through agents (pet shops, etc.)
335 agents
654 pet shops

Pet & Family Small-amount
Short-term Insurance Company

1–4

Number of Employees

G4-9

G4-10

G4-LA1

G4-LA12● Number of Employees (T&D Holdings, Consolidated)
Business sector

March 31, 2015

March 31, 2016

March 31, 201718,156(1,427)

18,423(1,252)

18,573 （1,107）

Investment-related businesses

483

(32)

466

(29)

441

（25）

Administration-related businesses

779

(157)

790

(161)

802

（161）

19,418(1,616)

19,679(1,442)

Insurance & insurance-related businesses

Total

19,816 （1,293）* The number of employees shows the number of employed staff excluding executive officers. The number of part-time workers is shown in parentheses as
an annual average, which is not included in the number of employees.
* The figures for part-time workers differ from the Financial Report due to the rounding process.

● Number of Employees and Number of People Hired by the Group’s Three Life Insurance Companies
No. of employees

No. of employees

No. of employees hired

March 31,2015

March 31,2016

March 31,2017

FY2014FY2015FY2016
3,887

18,31918,40918,543

3,727

3,935

Male

3,702

3,622

3,564

113

148

149

Female14,617

14,787

14,979

3,614

3,787

3,738

12,222

12,49812,745

3,565

3,701

3,679

335

324

313

23

37

57

11,887

12,174

12,432

3,542

3,664

3,622

Sales representatives
Male
FemaleCustomer service
Administrative

301

203

–

0

0

–

5,796

5,708

5,798

162

234

208

90

111

92

72

123

116

Male

3,367

3,298

3,251

(Managers)(2,063)(2,062)(1,959)Female

2,429

2,410

2,547

(Managers)

(275)

(319)

（345）

* Managers include head office deputy division managers, assistant officers, and other officers.
* From April 1, 2016, customer service staff at Taiyo Life have been transitioning to administrative personnel.
For details of Group performance, solvency margin ratio, credit ratings, etc., please refer to the CSR library on our website.
www.td-holdings.co.jp/en/csr/library.html
WEB

6

Top Message/
Organizational Profile

Dialogue and Consultations with Labor Unions

G4-11

CSR
Management

1–5

Each of the three life insurance companies in the T&D Life Group has an independent labor union, and on this basisand having established tie-ups with cooperative groups, the companies have proactively discussed with the unions
on a wide range of issues including business management, corporate policies, wages, working hours, holidays, per-Governance andInternal Control

sonnel management systems, fringe benefits and so forth. We believe that a truly meaningful cooperative relationshipbetween companies, one that is based on the spirit of trusting each other, can be built only through straightforward
discussions based on their respective viewpoints, and that kind of relationship will motivate employees and bolster
the competitiveness of the companies.

● Labor Unionization of the Administrative Personnel of the Three Life Insurance Companies
FY2014FY2015FY2016

82.5

81.9

79.6

Management
Control

Labor unionization rate (%)

2–1

DMA

Definition of Supply Chain

G4-12

T&D Holdings defines its supply chain as shown in the table below, and works toward widespread CSR through that
supply chain.
Activities
Media

Manufacturing of media to be used in the sales of products and services

Sales agents

Sales agentsContracting work
Office buildings

ICT systems, consulting, auditing
Buildings

Construction, maintenance, administration of office buildings

Energy consumed

Petroleum refining and distribution, electric power providers

Waste

Waste disposal companies

Delivery

Delivery company

Movement of
employees

Business trips

Airplane, rail, bus, taxi, accommodation

CommutingRail, bus
Investees

Cooperation with Suppliers

G4-SO9● Management of Outsourcing of Business Operations

Social Contribution
Activities

The T&D Life Group outsources some business operations to third parties. In order to maintain our management soundness
and strengthen our management control capability, we have prepared the appropriate management system for outsourcing,
specifically by formulating the methodology to select outsourcing partners and supervise them.
T&D Holdings has formulated a Pre-checklist to Scrutinize Outsourcing Partners as a part of the Guidelines for Outsourcing
and Detailed Rules on Risk Evaluation for Outsourcing, based on the Procedural Guidelines for Implementation and Management of Outsourcing. The Group examines the risk-related issues, and assesses the suitability of each outsourcing partner withcovered in the note respect to the issues including social aspects* such as human rights, labor conditions, environmental initiatives, etc.

Priority Areas(3) Global Environmental
Protection

Investment

2–2

Priority Areas(2) Respect for Human Rights

Sales of products
and services

Supply chain

Priority Areas(1) Providing Better Products
and Services

2. Supply Chain * Social aspects refer to the occurrence of human rights violation, labor problems such as forced labor, excessive work hours, health and safety, etc., as wellas measures to prevent and mitigate environmental pollution and climate change.

Responsible
Institutional Investor

After the commencement of outsourcing, the Group checks the outsourcing partner more than once a year, monitors theperformance of the outsourced operations, and, if necessary, asks for improvements.

● Initiatives for Green Purchasing and Procurement

OthersThe T&D Life Group takes various initiatives to protect the global environment, based on the T&D Life Group CSR Charter andthe T&D Life Group Environmental Policy. As one facet of these efforts, the T&D Life Group has formulated its Group-wide
Green Purchasing Standards to be applied when the Group procures or purchases the goods or services needed for its business operations. The Group promotes green purchasing and green procurement, giving priority to the purchase of goods orservices that help reduce its environmental impact.
Green purchasing mainly targets office furniture, equipment and consumable supplies, while green procurement targets
printing of product brochures and policy documents and procurement of real estate facilities and system equipment. Results ofthese activities are reported to the Group CSR Committee and its upper organization, the Board of Directors, every six months.

7

Ⅱ

CSR Management

T&D Life Group CSR Philosophy

We will contribute to people and societies
by creating value through our activities
to address social issues.

T&D Life Group’s
Corporate Philosophy
With our“Try & Discover”motto for creating
value, we aim to be a group that contributes
to all people and societies.

Group CSR Charter(Preamble)
The T&D Life Group is firmly committed to fulfilling the
public mission of life insurance and other businesses
and to undertaking its corporate social responsibilities
based on its management philosophy and by achieving
sustainable growth along with society.

Our Priority Areas

Providing Better
Products andServices

Respect for Human
RightsGlobalEnvironmental
Protection

We have selected three priority areas from among those areas material
to an expansive range of stakeholders and those areas material
to our corporate philosophy and growth. We are
implementing activities targeting eachpriority area.

8Top Message/
Organizational Profile

1–1

Philosophy and Policy of the T&D Life Group

CSR
Management

1. CSR Basic Policy G4-56

Governance andInternal Control

The T&D Life Group has embraced the following corporate philosophy as the starting point for the Group and the
bedrock of all of its business activities:“With our‘Try & Discover’motto for creating value, we aim to be a group that
contributes to all people and societies.”
The T&D Life Group is centered on the life insurance business, which attaches fundamental importance to the principle of mutual assistance. Therefore, we believe that contributing to people and society as a whole through our businesses constitutes our fundamental guiding principle as a business enterprise and the very rationale for our existence.

Management
Control【Structure of CSR Basic Policies】
T&D Life Group’s Corporate Philosophy

T&D Life Group
Compliance Code of­C onduct

T&D Life Group Environmental Policy【Other Related Basic Policies】•	The T&D Life Group’s Basic Policies Related to Customer-­oriented Business Operations

Priority Areas(1) Providing Better Products
and Services

T&D Life Group CSR Charter• Group Risk Management PolicyPriority Areas(2) Respect for Human Rights• Basic Policy on Corporate Governanceetc.

● T&D Life Group’s Corporate Philosophy
With our“Try & Discover”motto for creating value, we aim to be a group that contributes to all people and societies.

The T&D Life Group is firmly committed to fulfilling the public mission of life insurance and other businesses and toundertaking its corporate social responsibilities based on its management philosophy and by achieving sustainable growthalong with society.
1. Providing Better Products and Services
The T&D Life Group will offer well-suited and high-quality products and services that meet customer needs.

Social Contribution
Activities

2. Strict Compliance• The T&D Life Group will strictly observe laws, regulations and rules, and act with integrity.
• The T&D Life Group will maintain and promote fair and free competition.
• The T&D Life Group will stand firmly against antisocial forces and groups that may threaten the order or safety of civilsociety.

Priority Areas(3) Global Environmental
Protection● T&D Life Group CSR Charter

Responsible
Institutional Investor

3. Respect for Human Rights• The T&D Life Group will respect human rights, and make efforts to enlighten all its employees on human rights.
• The T&D Life Group will respect the individuality of all its employees, ensure a safe and rewarding work ­environment,
and develop its human resources.
• The T&D Life Group will respect privacy, and will strictly control and protect personal information.
4. Communication
	The T&D Life Group will widely disclose its management information in an appropriate and timely manner to the public
as well as to its customers and shareholders, and will actively strive to maintain a dialogue with all its stakeholders.
5. Contribution to Communities and Societies
	The T&D Life Group will implement social action programs as a good corporate citizen, and will make contributions tothe sound development of regional communities and society.

Others

6. Global Environmental Protection
	The T&D Life Group will carry out its activities with full awareness of the importance of environmental concerns, andwith sufficient consideration given to global environmental protection.

9

● The T&D Life Group Compliance Code of Conduct
With our“Try & Discover”motto for creating value, we aim to be a group that contributes to all people and society.
Guided by this corporate philosophy, the T&D Life Group has established the T&D Life Group Compliance Code of ­Conduct
to conduct fair and appropriate business activities with integrity and sincerity for all stakeholders, including customers.
In the course of conducting business activities, the Group’s corporate officers and employees must conduct businessfairly in accordance with the T&D Life Group Compliance Code of Conduct by correctly understanding laws, regulations
and other rules pertaining to business activities and ensuring strict compliance with them.
Moreover, the T&D Life Group will endeavor to foster a corporate culture that respects the purpose and spirit of thiscode of conduct.
1. Rigorously Enforcing Compliance(1) Ensuring Compliance		We shall adhere to not only the laws and regulations of countries around the world, but also international rules,
social norms and internal rules. Moreover, we shall seek to understand the underlying spirit of those rules, and act
accordingly with integrity.
(2) Maintaining and Promoting Fair and Free Competition		We shall not engage in any unfair competitive practices, including conduct that would put our customers at a disadvantage through cartels or other forms of collusion with competitors in connection with the products and services
we provide, and conduct that would put our business counterparts at a disadvantage using our bargaining power.
(3) Prevention of Conflicts of Interest		We shall always consider separating our professional and private lives in the course of conducting our duties. We
shall not engage in conduct that promotes our own self-interest or the interests of third parties at the expense of
the Company’s interests.
(4) Prohibition of Insider Trading		As members of a publicly listed corporate group, we shall not use the non-public material information of theCompany, or such information obtained in the course of performing our duties, for asset management purposes for
the Company, or for personal use, nor shall we use such information for private economic gain.
(5) Protection of Intellectual Property Rights
		We shall respect the copyrights, patents and other intellectual property rights of third parties, and shall not infringe
upon those rights in the course of our business activities.
2. Addressing Society(1) Responding to Antisocial Powers
		We shall reject and stringently respond to any antisocial powers that threaten the order and safety of civil society.
(2) Prevention of Corruption through Restrictions on Business Entertainment and Other Activities
		We shall work to prevent corruption in our relationships with business counterparts, civil servants and other parties
by refraining from providing or receiving any business entertainment within reasonable bounds under normal social
conventions, as well as refraining from giving or receiving gifts, in connection with our business activities worldwide.
(3) Political Activities and Funding		We shall comply with laws and regulations and maintain an impartial stance when conducting political activities.
3. Appropriateness and Transparency in Management(1) Appropriate Disclosure and Explanation of Information
		We shall accurately disclose and explain the details of the products and services we provide and the Group’smanagement information to stakeholders, including customers and shareholders and other investors.
(2) Appropriate Information Management
		We shall handle the information we obtain from customers, including personal information, appropriately in accordance with laws, regulations and other rules. Moreover, we shall appropriately manage information that the Group
has not published. Corporate officers and employees shall not disclose this information to others even after they
retire from the Company.
4. Respect for Human Rights and Consideration for the Environment(1) Respect for Human Rights
		We shall support the protection of internationally declared human rights and show respect for those human rights.
Moreover, we shall endeavor to maintain a sound workplace environment that is free of discrimination and harassment by protecting workers by upholding legal and regulatory compliance.
(2) Consideration for the Environment
		 We shall consider the global environment in the course of conducting business activities.
《Duties of Managers》
Recognizing their duty to implement the spirit of the T&D Life Group Compliance Code of Conduct, the T&D Life Group’smanagers shall endeavor to set a good example through their own conduct, and strive to make the code of conduct
known throughout the Group and provide guidance to ensure Group-wide compliance.

10

Top Message/
Organizational Profile
CSR
Management● T&D Life Group Environmental Policy

Governance andInternal Control

The T&D Life Group will carry out business activities with full awareness of the importance of environmental concerns andwill give sufficient consideration to global environmental protection based on the T&D Life Group CSR Charter. The Groupwill achieve sustainable growth along with the society while fulfilling the public mission of life insurance and other businesses, and undertaking its corporate social responsibilities.
The Group established the following environmental policy and is committed to complying with it in all of its businessactivities.
1. Environmental Conservation Efforts through Business Activities
We will contribute to the protection of the global environment in all of our business activities.

Management
Control

2. Reduction in Environmental Impact
	Recognizing the environmental burden of resource or energy consumption and waste emissions, we will work toward
reducing environmental impact by conserving energy or resources, recycling resources, and promoting green
purchasing.
3. Compliance with Environmental Laws
We will observe all environmental laws and regulations.

5. Continuous Improvement in Environmental Initiatives
	By setting environmental objectives and reviewing them regularly, we will endeavor to continuously improve our environmental performance.
All members of the T&D Life Group are notified of this environmental policy, which is also publicly disclosed.

Priority Areas(1) Providing Better Products
and Services

4. Promotion of Environmental Awareness-Raising Activities
	We will raise environmental awareness among all Group members through awareness-raising activities to promote
environmental protection initiatives.

Priority Areas(2) Respect for Human Rights● Basic Policy on Corporate GovernanceT&D Holdings has committed to all the provisions of the Corporate Governance Code that has applied to listed companies
since June 2015 for the purpose of ensuring the T&D Life Group’s sustained growth and the enhancement of its corporate
value over the medium to long term. T&D Holdings has also disclosed a Basic Policy on Corporate Governance on its website
setting forth the Group’s initiatives and policies as they pertain to the salient principles and rules in the Corporate Governance
Code.
Basic Policy on Corporate Governance(URL: http://www.td-holdings.co.jp/en/company/governance/pdf/e_governance_policy.pdf)

WEB

For reference: Information related to the Corporate Governance Code(URL: http://www.jpx.co.jp/english/equities/listing/cg/) (Website of the Tokyo Stock Exchange)

1–2

Principles That the T&D Life Group Endorses and Supports

● The UN Global Compact

Social Contribution
Activities
Responsible
Institutional Investor

The T&D Life Group has become a participant of the United
Nations (UN) Global Compact (UNGC), a cooperative
framework between the UN and corporations to realize
sustainable growth advocated by the UN.
The UNGC proposes ten principles applying to the fourareas of the protection of human rights, the elimination of
unfair labor practices, the protection of the environment
and the prevention of corruption, and encourages companies to act in a responsible manner. The T&D Life Groupendorses the UNGC’s philosophy, and T&D Holdings, representing the Group, has signed a memorandum declaring its
support for the ten principles.

G4-15

Priority Areas(3) Global Environmental
Protection

WEB

Others11

《UNGC’s Ten Principles》
Human rights

Labor

Environment

Principle 1

Businesses should support and respect the protection of internationally proclaimed human rights;

Principle 2

and make sure that they are not complicit in human rights abuses.

Principle 3

Businesses should uphold the freedom of association and the effective recognition of theright to ­collective bargaining;

Principle 4

the elimination of all forms of forced and compulsory labor;

Principle 5

the effective abolition of child labor;

Principle 6

and the elimination of discrimination in respect of employment and occupation.

Principle 7

Businesses should support a precautionary approach to environmental challenges;

Principle 8

undertake initiatives to promote greater environmental responsibility;

Principle 9

and encourage the development and diffusion of environmentally friendly technologies.

Anti-­Corruption Principle 10 Businesses should work against corruption in all its forms, including extortion and bribery.

● Principles for Responsible Investment (PRI)
In the T&D Life Group, Taiyo Life, Daido Life and T&D Asset Management have endorsed and signed the Principles for Responsible Investment (PRI)*. PRI are guidelines that encourage global financial institutions and institutional investors to promote
investment activities in consideration of Environmental, Social and Governance (ESG) issues.
* The UN Principles for Responsible Investment (PRI) were formulated by the UNEP Finance Initiative and the UN Global Compact as a set of principles thatwould facilitate the reflection of the ESG viewpoint in the decision-making processes of financial investors.

《The Six Principles of the PRI》
Principle 1: We will incorporate ESG issues into our investment analysis and decision-making processes.
Principle 2: We will be active owners and incorporate ESG problems into our ownership policies for stocks and practices.
Principle 3: We will seek appropriate disclosure on ESG problems by the entities in which we invest.
Principle 4: We will promote acceptance and implementation of the Principles within the investment industry.
Principle 5: We will work together to enhance our effectiveness in implementing the Principles.
Principle 6: We will each report on our activities and progress towards implementing the Principles.

●	Principles for Financial Action towards a Sustainable Society (Principles for Financial Action for the
21st Century)
T&D Holdings and its direct subsidiaries endorse the Principles for Financial Action towards a Sustainable Society (Principles
for Financial Action for the 21st Century)*, and have become signatories to this voluntary initiative organized by Japanesefinancial institutions.
* The Principles for Financial Action for the 21st Century were formulated as guidelines for financial institutions that wish to fulfill their social responsibilities
and play a role in the formation of a sustainable society. The principles were formulated by the Ministry of the Environment’s Drafting Committee forEnvironmental Finance Principles, in which financial institutions from wide-ranging areas within the sector voluntarily participated.

《Principles for Financial Action for the 21st Century》
1. We will recognize our roles and responsibilities, taking into account the precautionary approach, and promote thoseactions that contribute towards shaping a sustainable society.
2. We will contribute to the formation of a sustainable global society through the development and provision of financial
products and services leading to the development and increased competitiveness of“industries contributing to a sustainable society”as represented by the environmental technologies and services sector.
3. From the perspective of regional development and improvement in sustainability performance, we assist the environmental programmes of small and medium enterprises. We will also back activities that will raise environmental awareness amongst citizens and support disaster readiness and community activities.
4. In the formation of a sustainable society we will recognize the importance of cooperation with diverse stakeholders andwill not only participate in its activities but will endeavor to take a proactive role.
5. We will not be limited to complying with environmental laws and regulations but will take active steps to reduce ourown environmental footprint through resource and energy savings as well as encouraging our suppliers to do likewise.
6. We will recognize activities that will further profile sustainability as a business issue and will endeavor to disclose
information on our activities.
7. In order to implement the above actions we will aim to raise the awareness of environmental and societal issues of ourown board and support them to take an active role through their normal duties.

12Top Message/
Organizational Profile

2–1

Promotion Framework of CSRCSRManagement

2. CSR Promotion Framework 
DMA

The T&D Life Group has established the Group CSR Committee consisting mainly of directors in charge of CSR at each

Governance andInternal Control

Group company. The CSR promotion system has been reinforced to facilitate coordinated efforts by way of deliberation by the Group CSR Committee of Group-wide CSR policies and initiatives, while still allowing for independent
activities at each Group company.

● Group CSR Committee● Department in Charge of CSR at T&D Holdings 

CSR Group, Group Planning Department● Departments in Charge of CSR at Group companies 

Priority Areas(2) Respect for Human Rights

Sonosuke Usui, Director and Executive Vice President(Fiscal 2016)(From fiscal 2017, Representative Director and­Executive Vice President Hirohisa Uehara)
100% attendance at Board of Directors in fiscal 2016
100% attendance at Group CSR Committee in fiscal
2016

Priority Areas(1) Providing Better Products
and Services● Director in Charge of CSR at T&D Holdings Management
ControlTo further strengthen Group cooperation in CSR activities, the Group CSR Committee was established directly under the Boardof Directors with the goal of advancing efforts across the Group as a whole. The committee serves as the cornerstone forpromoting the Group’s CSR activities. It formulates basic policies for the Group’s CSR activities and selects important focus
areas, along with drawing up annual plans and regularly confirming the implementation status of those plans. The Group CSR
Committee is chaired by the president of T&D Holdings (representative director and chairperson of the Board of Directors)
and vice-chaired by the executive officer in charge of group planning units. In fiscal 2016, the committee met four times. All
the information shared and the issues deliberated and discussed are reported to the Board of Directors.
Moreover, the Group CSR Committee Secretariat comprises the CSR departments of T&D Holdings and the Group companies. The secretariat promotes CSR activities by sharing information on the CSR activities of each Company, in conjunction withassisting with the management and activities of the Group CSR Committee.

Establishment of departments in charge of CSR inplanning departments of Group companies《CSR Promotion System in the T&D Life Group (as of July 31, 2017)》

T&D HoldingsGroup CSR Committee
Committee Chairperson (President)
PresidentGroup Management
Committee

Executive
Committee

Social Contribution
Activities

Department in Charge of
Promoting CSR
CSR Group, Group
Planning Department(Committee Secretariat*)

Priority Areas(3) Global Environmental
Protection

Board of Directors

Departments

Each Group company
Department in
Charge of CSR(Committee Secretariat*)

Department in
Charge of CSR(Committee Secretariat*)

Department in
Charge of CSR(Committee Secretariat*)

Department in
Charge of CSR(Committee Secretariat*)

Each division

Each division

Each division

Each division

Each division

Responsible
Institutional Investor

Department in
Charge of CSR(Committee Secretariat*)

Pet & Family Small-amount
Short-term Insurance Company

Others* Committee Secretariat = Group CSR Committee Secretariat

13

2–2

Management Approach

DMA

T&D Holdings is promoting activities for each of the core subjects and themes of ISO 26000, through the meeting
structure shown in the table below.
Core Subjects and Themes of ISO 26000

Meeting Structure (Chairperson)
Executive Committee (President of T&D Holdings)
Group Management Committee (President of
T&D Holdings)

Organizational
governance

Organizational governance

Human rights

Due diligence, human rights risk situations, avoidance Group Compliance Committee
of complicity, discrimination and vulnerable groups(President of T&D Holdings)

Labor practices

Employment and employment relationships, conditions of work and social protection, social dialogue,
health and safety at work, human development andtraining in the workplace

Human Resources Strategy Council (Executive
officer in charge of personnel at T&D Holdings)

The environment

Prevention of pollution, sustainable resource use,
climate change mitigation and adaptation, protectionof the environment, biodiversity and restoration ofnatural habitats

Group CSR Committee(President of T&D Holdings)

Fair operating
practices

Consumer issues
Community
involvement anddevelopment

Anti-corruption, responsible political involvement, fair Group Compliance Committee
competition, respect for property rights(President of T&D Holdings)
Social responsibility in the value chain

Group Risk Management Committee (Executive officer
in charge of risk management at T&D Holdings)

Consumer service, support, and complaint and dispute resolution, education and awareness

Customer service department and product development department of each major group company

Consumer data protection and privacy

Group Risk Management Committee (Executive officer
in charge of risk management at T&D Holdings)

Community involvement

Group CSR Committee(President of T&D Holdings)

The activities of the core subjects and themes of ISO 26000, other than Group CSR committees, are described below.

● Executive Committee and Group Management Committee

T&D Holdings has established an Executive Committee and a Group Management Committee. The Executive Committee iscomposed of president, executive vice president and executive officers, and primarily discusses important business and management issues related to T&D Holdings and the Group. The Group Management Committee consists of the president, executive officers in charge of the business planning units and business management units, and the presidents of the Group’s threelife insurance companies, who are also members of the Group’s Board of Directors. The Group Management Committee discusses the Group’s strategy and important matters associated with it.

● Group Compliance Committee

Positioned directly under the Board of Directors, this committee is charged with enhancing the compliance of the entire T&D
Life Group. The committee chairperson is the president, and the vice chairperson is the executive officer in charge of the Risk
Management Department (compliance). In addition to promoting, supervising and improving Group compliance, this committee surveys, plans and discusses issues regarding promotion of fair business practices as well as violations of human rights andother issues. In fiscal 2016, the committee held four meetings, and reported all of the information shared and matters deliberated and discussed to the Board of Directors.

● Human Resources Strategy Council

T&D Holdings and the three life insurance companies share information about labor-related matters regarding the administrative personnel employed by the Group. The Group has established the Human Resources Strategy Committee in order tocooperate in conducting surveys, formulating plans and holding consultations regarding important matters of policy to which
the Group should respond.
The chairperson of the committee is the T&D Holdings executive officer responsible for human resources, and the committee
members are the heads of the human resource departments of the three life insurance companies. The committee meets every
month. The Human Resources Strategy Council is promoting efforts to create a corporate culture that diverse human resources willfind engaging to work in and that enables them to reach their full potential. The council does this by conducting surveys, formulatingplans and holding consultations regarding policies and management methods concerned with the Group’s labor-­related matters.
These include promoting the active participation of women and other forms of diversity, developing human resources, promoting
a good work-life balance, and ensuring the health and protecting the safety of employees.

● Group Risk Management Committee

Positioned directly under the Executive Committee, the Group Risk Management Committee manages and controls risks that
the T&D Life Group is exposed to and ensures thorough risk management. The committee chairperson is the executive officer
in charge of the Risk Management Department. The committee also engages in conducting surveys, formulating plans andholding consultations as regards risks associated with third-party service provider business operations.
In fiscal 2016, the committee held 19 meetings and reported the results of deliberations to the Executive Committee andthe Board of Directors.
14

Top Message/
Organizational Profile

3–1

CSR Priority Areas

G4-18

G4-19

G4-20

CSR
Management

3. CSR Priority Areas 
G4-21

The T&D Life Group has identified CSR priority areas that have a large impact on stakeholders and that the T&D Life

Governance andInternal Control

Group should prioritize in order to enhance its corporate value in a steady and sustainable manner. The CSR priority
areas are selected from among various fields of CSR activity related to the Group’s business activities, as outlined
below. In fiscal 2017, as in fiscal 2016, the Group selected“Providing Better Products and Services,”“Respect for
Human Rights”and“Global Environmental Protection”as its priority areas, and is conducting Group-wide CSR activities with a special emphasis on them.

Management
Control

7-1. Global environmental protection

Priority Areas(2) Respect for Human Rights

Impact on stakeholders

4. Providing better
products and services

Priority Areas(1) Providing Better Products
and Services

3-2. Respect for human rights

Impact on the Group’s steady and sustainable growth of corporate value《Categorize Fields of Activity》

Referencing the ISO 26000 standard and the GRI guidelines, the Group has categorized its CSR activities into 15 areas (seethe following page).

《Prioritizing Each Field》

The three fields were selected as priorities based on a quantitative assessment of both their impact on stakeholders* 1 andtheir impact on the T&D Life Group’s steady and sustainable growth of corporate value* 2.

Social Contribution
Activities*1 Assessed based on findings from stakeholder dialogues, criteria of SRI assessment organizations, and the status of other companies’CSR efforts.
*2 Assessed based on relevance to T&D Life Group’s corporate philosophy, management vision and Group CSR Charter, and the nature of the Group’s CSR
activities.

Priority Areas(3) Global Environmental
Protection● Process for Selecting Priority Areas《Evaluate and Select Priority Areas》

The three areas were also assessed qualitatively, in terms of public interest and strength of demand in each area, in terms of
the Group’s corporate philosophy, management vision, and achievement of the Group CSR Charter, and in terms of contribution to SDGs, before being selected as priority areas.

《Verifying the Appropriateness of Priority Areas》

Responsible
Institutional Investor• After answering questions from a third-party organization regarding the priority area selection process and receiving a verification check of the evidence, the Group received a report on the results of that review.
• The Group CSR Committee (chaired by the president of T&D Holdings) then deliberated on and approved the selection ofpriority areas, which were reported to the Board of Directors.

● Progress Management and Verification of Initiatives• The Group CSR Committee formulates an annual plan for priority area activities, and regularly checks progress with its
implementation. Those developments are regularly reported to the Board of Directors.

Others15

● Categorize Fields of Activity
Category of priority aspects
1. Economy(allocation of value)

ISO 26000 core subjects

Indicators by aspects of the GRI G4(including social issues)*

ImpactOrganizational governance―

T&D Life Group—EC Economic performance

T&D Life GroupSO Anti-corruption
2-1. ComplianceFair operating practices

SO Anti-competitive behavior

T&D Life GroupSO Compliance2-2. Compliance

Human rights

HR Human Rights Grievance
Mechanism

T&D Life Group andsupply chain

2-3. Compliance

Consumer issues

PR Customer privacy

T&D Life Group andcustomers

3-1. Human rights

Human rights

HR Investment

T&D Life Group andsupply chain

LA Employment
3-2. Respect forhuman rights

Labor practices

LA Occupational health and Safety
LA Training and Education

T&D Life GroupLA Diversity and Equal
Opportunity
PR Marketing communication

4. Better products andservices

Consumer issues

5. CSR procurement

Fair operating practices

SO Supplier Assessment for
Impacts on Society

Supply chain

6. Contribution to regional
communities andsocieties

Community involvementand development

SO Local communities

Local communities

6-1. Contribution to healthCommunity involvementand development

Promotion of health ofcommunities

Local communities

PR Compliance
PR Product and Service LabelingT&D Life Group andcustomers

EN Raw materials
EN Energy
7-1. Protection of the
global environment

The Environment

EN Water
EN Atmospheric emissions

T&D Life Group and theglobal environment

EN Wastewater and waste
EN Compliance7-2. Protection of the
global environment

The Environment

EN Biodiversity

Global environment

8. Financial: Environmental
investing and lending:ownership

CSR in financial products

FS10, １１ Environmental investing
and lending: Active
ownership

Recipients of investment
and lending

9. Measures against­demographic change
and aging

Other

Measures against demographic
change and aging

T&D Life Group, customers
and local communities

10. Not applicable due tonature of industry

Other

Respect for property rights, eco—nomic impact on communities, etc.

* EC = economy; EN = environment; LA = labor practices and decent work; HR = human rights; SO = society; PR = product responsibility

16

Top Message/
Organizational Profile

Contribution to SDGs

11

12

13

14

15

16

17

Connection between SDGs and the T&D Life Group CSR Charter

Priority Areas(1) Providing Better Products
and Services

10

Management
Control

Gender equality

9

Partnerships for the
goals
Peace, justice andstrong institutions

Quality education

8

Life on land

Good health andwell-being

7

Life below water

Zero hunger

6

Climate action

5

Responsible consumption and production
Sustainable cities andcommunities

4

Reduced inequalities

3

Industry, innovationand infrastructure
Decent work andeconomic growth
Affordable and clean
energyClean water andsanitation2

No poverty

17 Sustainable Development Goals

1

Governance andInternal Control

At the United Nations Sustainable Development Summit 2015,“Transforming Our World: the 2030 Agenda for Sustainable Development”
was adopted unanimously. The agenda sets forth Sustainable Development Goals (SDGs), consisting of 17 goals and 169 targets, for therealization of sustainable development at the global level through thecooperation of the global community, including national governments,
ordinary citizens and private-sector corporations.
SDGs are intended to promote initiatives for issues in a wide rangeof fields, and many areas overlap with the T&D Life Group’s initiatives
to contribute to all people and societies through its business. In the
aforementioned selection process for Group CSR priority areas, wetake into account the contribution to SDGs, and have committed tocontinuing to contribute through Group CSR initiatives that leverage
our particular business characteristics and strengths.
The following shows how the areas of the T&D Life Group CSR Charter, under which the Group as a whole carries out initiatives, and the initiative items of the T&D Life Group Medium-Term Management Plan (FY2016–18) are connected to the 17
Sustainable Development Goals.

CSRManagement

3–2

1. Providing Better Products
and Services (Priority Areas)

The T&D Life Group will offer well-suited and high-quality
products and services that meet customer needs.

●

● ● ●

The T&D Life Group will strictly observe laws, regulations andrules, and act with integrity.
2. Strict Compliance●

The T&D Life Group will maintain and promote fair and freecompetition.

●

The T&D Life Group will stand firmly against antisocial
forces and groups that may threaten the order or safety ofcivil society.

●

The T&D Life Group will respect human rights, and proactively
make efforts to enlighten all its employees on human rights.

● ● ● ● ●The T&D Life Group will respect the individuality of all its
employees, ensure a safe and rewarding work environment,
and develop its human resources.

●●●

Priority Areas(3) Global Environmental
Protection

3. Respect for Human Rights(Priority Areas)

The T&D Life Group will respect privacy, and will strictly
control and protect personal information.
The T&D Life Group will widely disclose its management
information in an appropriate and timely manner to the public
as well as to its customers and shareholders, and will actively
strive to maintain a dialogue with all its stakeholders.

5. Contribution to­Communities and Societies

The T&D Life Group will implement social action programs asa good corporate citizen, and will make contributions to thesound development of regional communities and society.

6. Global Environmental
Protection (Priority Areas)

The T&D Life Group will carry out its activities with fullawareness of the importance of environmental concerns, andwith sufficient consideration given to global environmental
protection.

●
●

● ●

● ● ●
● ● ●

●

Social Contribution
Activities

4. Communication

Priority Areas(2) Respect for Human Rights

T&D Life Group CSR Charter

Connection between SDGs and the T&D Life Group Medium-Term Management Plan
T&D Life Group Medium-Term Management Plan (FY2016–18)●[ Asset management strategy ]By strategically utilizing ERM, increase the sophistication ofasset management such as diversifying revenue sources while
implementing ALM in principle●●[ IT strategy ]Enhance competitiveness by pursuing Group synergies

External
growth

●

● ● ●

●

●
●

Asset management business, pet insurance business

Investment, M&As, alliances, etc.
• Domestic life insurance business• Domestic peripheral businesses• Overseas investment, etc.

● ● ●

●

● ●

OthersStrategy fordomestic
peripheralbusinesses

● ● ●

●

Responsible
Institutional Investor

Internal
growthStrategy fordomestic life
insurancebusiness[ Marketing strategy ]Aim to expand growth areas and promote the following
initiatives as common initiatives for the Group① Strengthen initiatives for the senior market② Work together as a group to strategically strengthen T&D
Financial Life●17

4. Progress of CSR Activities 
4–1

DMA

FY2016 Group CSR Activities Progress Report

The T&D Life Group has established the Group CSR Committee, chaired by the president of T&D Holdings and consisting mainly of directors in charge of CSR at each Group company. Under this committee, we are pushing ahead
with unified Group-wide CSR activities.
The Group CSR Committee serves as the cornerstone for promoting the Group’s CSR activities. It formulates basic
policies for the Group’s CSR activities and selects important focus areas, along with drawing up annual plans andregularly confirming the implementation status of those plans. In fiscal 2017, the Group CSR Committee positioned“Providing Better Products and Services,”“Respect for Human Rights”and“Global Environmental Protection”as highpriority areas as it advances the Group’s CSR activities.

FY2016 Group CSR Activities Progress Report (Partial Account of the Activities)

Plan

Do

Initiatives

Check/Act

FY2016 results/performance

Activities planned for FY2017• Over 170,000 dementia treatment insurance policies• Sold nursing care insurance products/related services(Kaigo Concierge)• Sold Kakei ni Yasashii Shushin Iryo (inexpensive whole
life medical insurance)• Assigned personnel with“Universal Manners”certification to branch offices• Made home visits for help with payment procedures(Kaketsuke-Tai Service)• Continue developing and providing
insurance products and services that
contribute to solutions to social issues[Human resource development initiatives]• Leveraged Group synergies and developed
the next generation of human resources by
expanding personnel exchanges• Promoted intra-Group personnel exchange• Held level-specific training including joint seminars on
Group management• Continue to leverage Group synergies
and develop the next generation ofhuman resources by expanding personnel exchanges[Diversity and work-life balance initiatives]• Work style reforms promoted to ensure allGroup executives and employees can grow• Created work style reform working group with members
from the three life insurance companies• Promoted initiatives to reduce working hours andencourage use of paid vacation days
• Held level-specific joint seminars and training on LGBT
issues• Continue to promote work style reforms
to ensure all Group executives andemployees can grow

[Health promotion initiatives]• Conducted health promotion measures for
executives and employees• Conducted joint Group stress checkss GENKI Project”at Taiyo Life and• By promoting“Taiyo’
the“DAIDO Koko-Kara”program at Daido Life, thetwo companies are implementing various initiatives forpromoting employee health• Promote health management

Reduction in power consumption
Period: FY2013–FY2017 (Baseline year: FY2009)
Scope: Buildings owned, leased and used by T&D
Holdings and core Group companies
Target: More than 10% reduction in power
consumption per floor space

Implemented a multitude of measures, including lights-out
before business hours and during lunch breaks, andturning off office appliances, as well as setting a“noovertime day”and implementing Cool Biz and Warm
Biz campaigns, plus continuing to implement the“Lights
Down”Campaign

Made steady progress from FY2013 toFY2016: Reduced by 81.8% from thebaseline year
Continue to implement the measures
shown on the left in order to further
reduce power consumption

Reduction in office paper use
Period: FY2014–FY2018
Baseline: Average of office paper usage
between FY2009 and FY2013
Scope: Paper used at T&D Holdings and head
offices of core Group companies
Target: 9% reduction from baseline

Promoted reduction in office paper use primarily byintroducing paperless meetings, reducing meeting materials, utilizing 2-in-1 and two-sided printing and enforcing
stricter control over use of copies

Made steady progress from FY2014 toFY2016: Reduced by 79.0% from thebaseline year
Continue to implement the measures
shown on the left to reduce office paper
useGreen purchasing ratio
Target: A green purchasing ratio for stationery
and other office supplies of 80% or more
Scope: T&D Holdings and core Group companies

Established Group-wide Green Purchasing Standards andpromoted preferential purchasing of green productsContinued to achieve target in FY2016:
Green purchasing ratio of 96.0%.
Continue to implement initiatives thatgive priority to purchasing eco-friendly
products.

• Issued the CR Report and enhanced disclosure on
website• Held joint seminars for Group CSR officers and division
managers and joint manager-class seminars• Expand disclosure of information in the
CR Report, and enhance communicationof Group CSR-related information,
including initiatives and results• Continue initiatives to raise CSR awareness in the Group through educationand training (seminars, e-learning, etc.)
on CSR information● Providing Better Products and Services• The Group strives to maximize satisfaction for
all stakeholders by contributing to solutions tosocial issues through the life insurance business● Respect for Human Rights● Global Environmental Protection● Communication• Communicated Group CSR-related information• Raised CSR awareness within the Group● Contribution to Local Communities• Clean-up campaigns (local community
clean-up activities)• Group-wide blood drives

18• Taiyo Life implemented the“Nationwide Clean Campaign”• Head office divisions (Tokyo) of each Group company
held biannual blood drives (A total of 314 people
showed up to make blood donations in fiscal 2016)• Continue to participate in clean
campaigns as a Group• Continue to hold biannual Group-wide
blood drives

Top Message/
Organizational Profile

5–1

G4-24

G4-25

G4-26

G4-27

CSR
Management

5. Stakeholder Engagement 
Communication

Governance andInternal Control● The T&D Life Group and Its Stakeholders

Customers

Regional
Communities/
Society
Activities contributing
to society as
a community member

Playing a publicrole in society

Effective and highly
transparent corporate
governanceFair dealings

Thorough compliance

Priority Areas(2) Respect for Human Rights

Governmental
Entities

Business
Partners

Priority Areas(1) Providing Better Products
and Services

Partnering for mutual
cooperation andprosperity

Providing appropriate
returns on
investments

Management
Control

Sales
AgentsProviding better
products andservices

Shareholders/
Investors

Proactive communication
Employees

Environment

Protecting theenvironment,
everyone’s homeProviding workplaces
that make work
meaningful andpleasurable

The T&D Life Group proactively engages in dialogue with stakeholders as set out in the T&D Life Group CSR Charter (see“4.
Communication”). By taking every possible opportunity to interact, the Group’s three life insurance companies collect theopinions of policyholders, sales agents and other stakeholders and reflect them in their respective business management.

● Proactive Information Disclosure

Social Contribution
Activities

The T&D Life Group pursues proactive communication activities and works to make comprehensible information disclosures
to customers, shareholders, investors, and all other stakeholders. To maintain and even heighten our trustworthiness in theeyes of society, T&D Holdings and the Group’s three life insurance companies have formulated Disclosure Rules*. In keepingwith these rules, we are striving to secure the transparency of management and to practice Group-wide and well-managed
information disclosure in a timely, fair and accurate manner especially in the event of an emergency.

Priority Areas(3) Global Environmental
Protection● Management Reflecting Stakeholders’Opinions* Based on its Disclosure Rules, T&D Holdings has prepared and makes available its Disclosure Policy.

Responsible
Institutional Investor
Others19

《Dialogues with Main Stakeholders》

Shareholders and investors

Shareholders’meetings, financial results briefings, in-person visits to shareholders and institutional investors, publication of shareholder newsletters, etc.
In addition to shareholders’meetings, we hold information meetings, teleconferences, andin-person visits for institutional investors. T&D Holdings informs its shareholders, numbering
239,417 as of March 31, 2017, of the status of Group operations and other matters twice ayear, in June and December, through shareholder newsletters.

Customers

Customer feedback, customer surveys, Fureai Club (policyholder meetings), business reporting
meetings, Service Quality Improvement Committee, Service Supervision Committee, etc.
The Group has set up many points of contact with its customers, including sales representatives, agents, call centers and the Internet, as well as a new policy procedures survey that
focuses on the attitudes of sales representatives and the understandability of application
forms and other documents and customer satisfaction surveys, giving the Group access to awide range of customer feedback. A committee has also been established to improve customer satisfaction, and the Group incorporates the opinions of outside committee members,
including attorneys and experts in consumer issues, in its management.

Employees

Education and training, human rights training, employee awareness surveys, dialogues andconsultations with labor unions, an internal reporting system, etc.
Education and training are provided through on-the-job training and group training, andthrough support for self-education efforts. The Group also conducts human rights awarenesstraining that addresses discrimination, harassment and other issues as a way of deepening
employees’understanding of the importance of respecting human rights. Awareness surveys
are conducted to collect information on employee opinions and requests regarding job satisfaction and enhancing motivation. Through dialogues with its labor unions, the Group has anopportunity to discuss a wide range of subjects, including Group management and policies,
wages, working hours, leave, human resource systems and benefits.

Participation in the Principles for Financial Action in the 21st Century, the United Nations
Global Compact, and Japan UNEP Association; support for the Japan Down Syndrome Society;and working with the Japan Philanthropic Association, Forests of Taiyo Life activities, etc.
Protecting the environment
The T&D Life Group is a participant in the Principles for Financial Action in the 21st Century,
and contributing to regional
the UNGC and other initiatives, and through opportunities to attend member company semicommunities
nars and dialogues, engages in a broad exchange of opinions. Through its support for and participation in NPOs active in various fields, the Group gains opportunities to understand the
expectations of stakeholders and the potential of the Group’s contributions.

20Governance and Internal Control
G4-34

G4-LA12CSRManagement

1. Corporate Governance 
1–1

Top Message/
Organizational Profile

Ⅲ

Basic Concept of Corporate GovernanceThe basic concept of corporate governance at the T&D Life Group is to pursue an efficient and transparent businessGovernance andInternal Control

management structure capable of implementing flexible and united Group management. Based on this concept, T&D
Holdings determines the Group’s business strategies, appropriately allocates management resources and sets capital
policies. In addition, T&D Holdings appropriately identifies the business risks of its five direct subsidiaries centered on
the three life insurance companies of Taiyo Life, Daido Life, and T&D Financial Life, together with T&D Asset Management and Pet and Family Small-amount Short-term Insurance, to create a system for supervising Group management

Management
Controlby thoroughly managing revenues and risks for the entire Group. Meanwhile, the subsidiaries, which have their own
business strategies, develop marketing strategies leveraging their strengths and conduct business operations autonomously, thereby increasing the Group’s corporate value. In this way, the Group is committed to management thatclarifies the respective roles and responsibilities of T&D Holdings and its direct subsidiaries.

1–2

Outline of Corporate Governance Framework

T&D Holdings shall make decisions on important business matters and oversee the execution of business through its
Board of Directors. The Company is a“Company with Board of Auditors.”Accordingly, the Company shall audit theperformance of directors’duties through its Audit & Supervisory Board and Audit & Supervisory Board members,
which are independent of the Board of Directors. In addition, a system of executive officers has been instituted toPriority Areas(1) Providing Better Products
and Services

For details about corporate governance, please refer to the Report Regarding Corporate Governance that T&D Holdings submitted to the Tokyo Stock
Exchange. (Japanese)(URL: http://www.td-holdings.co.jp/en/company/governance)WEB

Priority Areas(2) Respect for Human Rights

further strengthen business execution, and by clarifying oversight and execution responsibilities, the governancefunction of the Board of Directors is reinforced. Furthermore, the Company shall establish a Nomination and Compensation Committee as an advisory body to the Board of Directors for the purpose of discussing the fairness andappropriateness of the appointment and compensation of directors and Audit & Supervisory Board members, among
other related issues, as well as for ensuring the transparency of management and enhancing accountability.

Shareholders’Meeting

Reporting

Nomination andCompensation Committee

Opinions
submitted

Appointment
Dismissal

Appointment
Dismissal
ReportingBoard of Directors
Audit & Supervisory
Board Members
Audit & Supervisory Board

Auditing

Group Compliance Committee

ReportingPresidentGroup Management
Committee

Group ERM Committee

Group Information Technology& Administration Committee

Group Risk Management
Committee

Group Business
Investment Committee
Each divisionInternal
auditing

Internal Auditing
Department

OthersGroup Planning Department, Business Development Department,Group Finance & Accounting Department, Public Relations Department,
General Affairs Department, Risk Management Department

External
auditing

Responsible
Institutional Investor

Executive Committee

Cooperating

Independent Auditor

Audit & Supervisory
Board Member’s Office

Group CSR Committee

Social Contribution
Activities

Assess the relevance ofthe financial audit

Priority Areas(3) Global Environmental
Protection

Appointment
Dismissal

21

1–3

Corporate Governance Framework● Shareholders’Meeting
The Ordinary Shareholders’Meeting is the highest decision-making entity for T&D Holdings. At Shareholders’Meetings, reports
are made about the T&D Life Group’s operations as well as consolidated and non-consolidated financial performance. Moreover, decisions are made on important matters regarding the appropriation of retained earnings, rules for the nomination of
directors and Audit & Supervisory Board members, and resolutions related to important items stipulated in the Articles ofIncorporation. The Ordinary Shareholders’Meeting is held once a year.

● Board of Directors
Roles and Responsibilities

The Board of Directors shall make decisions on important business matters and oversee the execution of business in accordance with laws and ordinances, the Articles of Incorporation, and the Company’s relevant rules.
The Company’s Board of Directors has entrusted all authority related to the execution of business, other than matters
stipulated in the preceding paragraph, to the representative director and president. Furthermore, the representative director
and president delegates authority related to the execution of business to executive officers in charge of business operations
for the purpose of separating oversight functions and business execution functions. This framework is designed to facilitate
decision-making for business execution matters.

Composition

The number of directors shall be no more than 12 as stipulated by the Articles of Incorporation. The Board of Directors shallbe made up of individuals representing a balance of knowledge, experience and skills, and having diverse backgrounds as
befitting the expansive range of business domains in the life insurance business.
Moreover, the Company shall appoint two or more directors who concurrently serve at the Company and its directly owned
subsidiaries, including the presidents of the three life insurance companies. This shall be done from the standpoint of facilitating adequate communication and rapid decision-making within the Group, along with bolstering Group-wide governance.
Furthermore, the Company shall appoint two or more outside directors to appropriately reflect the opinions of individuals
with extensive experience and knowledge in their capacity as outside corporate managers, legal experts and so forth in theGroup’s management policies and development of internal controls and other systems as well as in the oversight of the execution of business. The outside directors are independent officers who are free of conflicts with the common interests ofshareholders as specified by the Group and the Tokyo Stock Exchange.

Effectiveness Evaluation

Looking at the effectiveness of the Board of Directors as a whole in fiscal 2016, the Company conducted an analysis andevaluation of its Board of Directors based primarily on self-evaluations of individual directors and Audit & Supervisory Board
members, as well as interviews with these individuals.
The major items on the self-evaluation questionnaire form were as follows:(1) Functions of the Board of Directors, (2) Composition of the Board of Directors, (3) Operations of the Board of Directors,(4) Information provided to outside officers, (5) Training and (6) Overall evaluation
The Company’s Board of Directors has been judged overall as generally effective in fulfilling its roles and responsibilities.
Matters that were recognized as issues to be addressed (methods of deliberation, explanation and preparation of materials,etc.) in the fiscal 2015 assessment have largely been improved.
Regarding the development of a framework for activating the Board of Directors, the Company continues to recognize thenecessity for improvement, and will strive to review methods of deliberation and preparation of materials at meetings ofthe Board of Directors, as well as improvement of executive training. In addition, the Company will promote diversification in
the composition of the Board of Directors.
Based on this effectiveness evaluation and other activities, we will aim to further improve the supervisory functions anddecision-making process of the Board of Directors.
Chairperson of theBoard of Directors

President

Directors

11

Male

10

Female1

Outside directors

2 (including one female)Outsidedirectors’role

At meetings of the Board of Directors, the outside directors offer advice, as needed, from the viewpointof their specialized knowledge, gained in their respective capacities as a university professor with experience in corporate legal affairs and as a lawyer, as well as their experience in corporate management.
As the chairperson or as a member of the Nomination and Compensation Committee, an advisory
body to the Board of Directors, outside directors offer useful opinions regarding matters such as theselection of directors of the Company and its key subsidiaries, the compensation of corporate officers,
and so on.
In addition to the above, they are regularly involved in exchanges of opinion with the representative
director, the Company’s independent auditors, the heads of each department, and the directors and executive officers of major subsidiaries, and also visit the offices of those subsidiaries, among other activities.

* The information above is current as of the end of fiscal 2016.
As of June 28, 2017, there are 12 directors, three of whom are outside directors (one female).

22Top Message/
Organizational Profile
CSR
Management● Audit & Supervisory Board
T&D Holdings has established an Audit & Supervisory Board. The Audit & Supervisory Board members monitor theoperating performance of directors and executive officers by means of attending important meetings, such as thoseof the Board of Directors, Executive Committee, Group Management Committee, Group Compliance Committee,
Group Risk Management Committee and Group CSR Committee, as well as by other means. Outside Audit & Super-

Governance andInternal Control

visory Board members are appointed as independent auditors who meet the criteria for independence set by theCompany and the Tokyo Stock Exchange, and do not present any risk of conflict of interest with general shareholders.
The Audit & Supervisory Board receives reports from individual auditors on important audit issues, and discusses ormakes decisions on them.

4

Female0Outside Audit &­Supervisory Board­members2

Outside Audit &Supervisory Board
members’role

The outside Audit & Supervisory Board members offer advice, as needed, at meetings of the Board of
Directors and the Audit & Supervisory Board based on their specialized knowledge as lawyers.
In addition to the above, they are regularly involved in exchanges of opinion with the representative director, the Company’s independent auditors, the heads of each department, and the directors and executive
officers of major subsidiaries, and also visit the offices of those subsidiaries, among other activities.

● Selection of Director and Audit & Supervisory Board Member Candidates
Process

Priority Areas(1) Providing Better Products
and Services

Male

Management
Control

Audit & Supervisory
4
Board Members

Priority Areas(2) Respect for Human Rights

Director and Audit & Supervisory Board member candidates are reviewed by the Nomination and Compensation Committee
and appointed by the Board of Directors. Audit & Supervisory Board member candidates are approved by the Audit & Supervisory Board.

Criteria

We select directors and Audit & Supervisory Board members primarily based on the following criteria. Candidates for director
positions are required to have sufficient knowledge and experience to oversee the management of T&D Holdings in a proper,
fair and efficient manner, and to have earned the trust of society. In addition to the requirements set forth above, outside
directors and outside Audit & Supervisory Board members must satisfy the independence criteria established by the Company
and the Tokyo Stock Exchange, and must be recognized as being free from the risk of any conflicts with the common interestsof shareholders.

Director Compensation, etc.

Social Contribution
Activities
Responsible
Institutional Investor

The compensation for directors, excluding part-time directors and outside directors, comprises monthly compensation,bonuses, and compensation-type stock options. The compensation for part-time directors and outside directors comprises
monthly compensation only.
The upper limit of annual compensation for directors, up to ¥500 million per year and no more than ¥40 million for outside
directors, was resolved at the 13th Ordinary Shareholders’Meeting held on June 28, 2017. The total amount of bonuses paid
to directors each year was decided by the Board of Directors. In addition to the compensation described above, the upper
limit of compensation via a stock option program is decided each year. The amounts of monthly compensation and bonuses
paid to individual directors are discussed and determined by the Nomination and Compensation Committee, based on areview of the corporate performance as well as on the performance of the department in charge, and in accordance with theassessment criteria determined by the Board of Directors.
In regard to compensation-type stock options, stock acquisition rights shall be allocated to directors, excluding part-time
directors and outside directors, according to their rank, with the aim of boosting their motivation to further contribute to theimprovement of corporate value.
In addition, directors (excluding part-time directors and outside directors) have a set portion, or more, of their monthly
compensation allocated to the purchase of Company shares through a shareholders’association for corporate officers.

Priority Areas(3) Global Environmental
Protection● Director and Audit & Supervisory Board Member Compensation

Audit & Supervisory Board Member Compensation

Compensation for Audit & Supervisory Board members consists of monthly compensation only. The upper limit of annual compensation was set at ¥130 million as resolved at the 8th Ordinary Shareholders’Meeting held on June 27, 2012. Actual compensation is determined through discussion by the Audit & Supervisory Board members within the predetermined upper limit.

● Executive Committee and Group Management Committee

OthersPlease see“Executive Committee and Group Management Committee”under“2–2 Management Approach”on page 14.

● Executive Officer System
T&D Holdings has introduced an executive officer system for the purpose of bolstering its business execution capabilities. By
sharply delineating responsibilities for oversight and execution, the Company shall strengthen the governance function of theBoard of Directors.
23

1–4

Participation in Management by Outside Experts

The Group’s three life insurance companies work toward ensuring appropriate and transparent business management
through the participation of outside experts in some internal committees dealing with key management issues.

● Service Quality Improvement Committee (Taiyo Life)
Outside expert committee members: Physicians, attorneys, academic experts and consumer affairs experts
Main themes examined:	Management system for examination and payment of insurance claims and insurance
benefits; understandability of various documents, including documents needed wheninsurance claims are made; appropriateness of insurance claim payment operations;status of customer feedback and of initiatives to improve operations responding to customer feedback● Advisory Council for Insurance Payment (Daido Life)
Outside expert committee members: Attorneys and consumer affairs experts
Main themes examined:	Appropriateness of responses to complaints about payments and handling of payment
disputes, appropriateness of examinations and results of examinations that are judged
ineligible for payment, and clarity of notification and explanatory documents provided
to customers● Service Supervision Committee (T&D Financial Life)
Outside expert committee members: Attorneys, consumer affairs experts and media representatives
Main themes examined:	Comprehensive deliberations on protection of the interests of policyholders by securing
appropriate systems for the payment of insurance claims and on actions for improving
customer satisfaction

1–5

Committees● Nomination and Compensation Committee
The Company has established a Nomination and Compensation Committee as an advisory body to the Board of Directors forthe purpose of discussing the fairness and appropriateness of the appointment and compensation of directors and Audit &Supervisory Board members, among other related issues, as well as for ensuring the transparency of management and enhancing accountability. The committee chairperson of the Nomination and Compensation Committee is one of the outside directors
and the committee members comprise the president and outside directors.
In fiscal 2016, the committee held six meetings and reported the results of the deliberations to the Board of Directors.

● Group Compliance Committee
Please see“Group Compliance Committee”under “2–2 Management Approach”on page 14.

● Group CSR Committee
Please see “Group CSR Committee”under “2–1 Promotion Framework of CSR”on page 13.

● Group Risk Management Committee
Please see“Group Risk Management Committee”under“2–2 Management Approach”on page 14.

● Group ERM Committee
Positioned under the Executive Committee, this committee is charged with pursuing the steady and continuous growth of theGroup’
s corporate value through the promotion and improvement of Enterprise Risk Management (ERM), a practice that
integrates the management of profit, risk and capital on an economic value basis.
The committee chairperson is the executive officer in charge of the Group Planning Department and the vice chairpersons
are the executive officers in charge of the Group Finance & Accounting Department and the Risk Management Department.
In fiscal 2016, the committee held 22 meetings and reported the results of deliberations to the Executive Committee, theGroup Management Committee and the Board of Directors.

● Group Business Investment Committee
In regard to the business investments of the T&D Life Group, the Group Business Investment Committee is positioned directly
under the Group Management Committee, and aims to conduct highly efficient and effective business operations by means of
unified promotion and management of the Group. The committee chairperson is the executive officer in charge of the Business
Development Department. In fiscal 2016, the committee held 12 meetings and reported the results of deliberations to the
Executive Committee, the Group Management Committee and the Board of Directors.

● Group Information Technology & Administration Committee
Positioned directly under the Group Management Committee, this committee responds to Group-wide issues involving information technology and administrative matters.
The committee chairperson is the executive officer in charge of the Group Planning Department and the vice chairperson is
the president of T&D Information Systems, Ltd. In fiscal 2016, the committee held nine meetings and reported the results ofdeliberation to the Executive Committee, Group Management Committee and Board of Directors.
24Top Message/
Organizational Profile

Internal Audit System● Outline of the Group’s Internal Audit System: AuditT&D Holdings
Audit & Supervisory
Board Members

Board of Directors
President

Submission of
agenda/Report

ReportReportT&D
Financial Life

T&D Asset
Management

Pet and Family
Small-amount
Short-term Insurance

Internal audit units of each company

Operating units of each company
Other Group companies

Priority Areas(2) Respect for Human Rights

Internal Control

Priority Areas(1) Providing Better Products
and Services

Daido
Life

Operating units

Management
ControlInternal Auditing
Department
Audit &
monitoring/
Guidance &advice
Taiyo
Life

1–7

Governance andInternal Control

At the T&D Life Group, T&D Holdings and each of its subsidiaries have separate internal audit units operating independently from other business units. These internal audit
units conduct audits of the operating units, specifically byexamining and assessing the appropriateness and effectiveness of the internal management, identifying and raising issues, and providing the necessary advice for
improvements to help the effective achievement of management objectives.
Meanwhile, the Internal Auditing Department of T&D
Holdings grasps the status of the internal management
system of the entire Group through auditing and monitoringof the internal audits implemented by its subsidiaries, andprovides them with guidance and advice as necessary tostrengthen the Group’s internal audit systems.

CSRManagement

1–6● Establishment and Operational Status of the Internal Control System
In light of the social and public nature of the Group’s core insurance business, the T&D Life Group believes it is important toproperly control the execution of its business operations and minimize the management impact of unforeseeable events arisingfrom its operations to ensure sound, appropriate management and respond to the trust of society and social responsibilities.
Based on this thinking, T&D Holdings and its subsidiaries have established an internal control system, as stipulated in Article
362, paragraph 4, item 6 of the Companies Act. Each company’s Board of Directors also conducts regular monitoring of theseinternal control systems to confirm the operation of the internal control system, suggest further improvements or reinforce efforts.

● Responding to the Internal Control and Reporting System

2. Disclosure of Information to Shareholders and Investors 
Shareholder Return Policy

Social Contribution
Activities

2–1

Priority Areas(3) Global Environmental
Protection

In accordance with the internal control and reporting system described in the Financial Instruments and Exchange Act, theGroup established a proper internal control system to ensure the reliability of accounting and financial reporting in the formof financial reports and so forth. Top management assesses and reports the system’s effectiveness, and the appropriatenessof the assessments is then verified through external auditing typically performed by certified public accountants.

T&D Holdings’basic policy is to provide stable returns to shareholders as part of enhancing shareholder value, while
retaining sufficient internal reserves to ensure the management soundness of T&D Holdings and its Group companies.
On this basis, T&D Holdings will return profits to shareholders by paying stable cash dividends and conducting flexible
share buybacks.

Responsible
Institutional Investor
Others25

2–2

Information Disclosure

T&D works proactively to disclose information to all stakeholders so that they can understand the current situationand future business development of the T&D Life Group.

● Annual Reports
Our annual report is a yearly report for shareholders and investors. From fiscal 2015, we started publishing an Integrated
Report to systematically convey the various activities undertaken in the T&D Life Group, integrating a greater level of enhanced
non-financial information.

● Disclosure Documents
The disclosure documents of each company that have been produced in accordance with the Insurance Business Act of Japan
have been posted on our website.

● Shareholder Newsletters
The newsletters that we have sent out to our shareholders reporting our business performance and circumstances along withvarious topics, etc., have been posted on our website.

● Annual Securities Report
Annual securities reports and suchlike made and submitted based on the provisions of the Financial Instruments and Exchange
Act have been posted on our website.
WEB		For more details about these reports, please visit“IR Library”under“Investor Relations”on our website.
http://www.td-holdings.co.jp/en/ir/document/

2–3

IR Activities

T&D Holdings proactively engages in IR activities based on the principles of timeliness, fairness, and accuracy in
information disclosure, and works to make continuous and comprehensible information disclosure on the T&D LifeGroup’s management environment, business strategies and financial situations. More specifically, we hold businessresults briefings, teleconferences, in-person meetings for institutional investors, presentations for individual investors
and actively engage in exchanging opinions with securities analysts. Valuable feedback from investors received
through IR activities is regularly communicated to the management team.

● Details of Activities
Main Activities《Presentations for Individual Investors》

We held presentations for individual investors where the executive in charge of IR and others made a presentation.

《Presentations for Institutional Investors and Securities Analysts》

We held conference calls chaired by the executive officer in charge of IR for each quarterly earnings announcement and IR
meetings by the president for each interim and yearly earnings report. The president and the executive officer in charge of IR
also held individual meetings with institutional investors and securities analysts.

《Presentations for Overseas Investors》

In Europe, the US and Asia, the president and the executive officer in charge of IR made individual visits to overseas institutional investors, and also conducted individual meetings such as conferences for overseas institutional investors organized by
securities companies.

《IR Information Posted on Our Website》

On our website, we have posted IR information for individual investors, financial information, timely disclosure materials otherthan financial information, IR presentation materials, and video and audio materials of IR presentations and teleconferences.

2–4

Shareholders’Meeting

T&D Holdings views Shareholders’Meetings as important opportunities for communicating with its shareholders andendeavors to make these events sufficiently accessible and open to all shareholders. Prior to the Shareholders’Meeting, we strive to send out the convocation notice as early as possible, posting it on our website before sending it out,
and we prepare and disclose an English translation on our website so that shareholders can sufficiently examine theitems for resolution in advance. In addition, we have introduced an online electronic voting system to improve shareholder convenience. At the Shareholders’Meetings, a large screen is used to report on agenda items, displaying charts
and images. In the Q&A session that follows, the directors respond to questions and opinions from the floor respectfully and appropriately, with the intention of enhancing shareholders’understanding of our business.

26

Top Message/
Organizational Profile

Inclusion in SRI Indexes

CSRManagement

2–5

T&D Holdings is included in various socially responsible investment (SRI) indexes. SRI is an investment approach toselect investment targets not only on the basis of financial considerations but also corporate responsibility performance, including contributions to the global environment and society. We aspire to be a corporate group trusted byGovernance andInternal Control

global long-term investors.

● T&D Holdings Is a Member of the Following SRI Indexes (as of August 1, 2017)
FTSE4Good IndexSeriesMSCI ESG Leaders Indexes

FTSE Blossom JapanMSCI Japan ESG Select Leaders Index

Management
ControlInternational

Priority Areas(1) Providing Better Products
and Services

MSCI Japan Empowering
Women Index (WIN)Japan
Morningstar Socially Responsible Investment Index

Priority Areas(2) Respect for Human Rights

MSCI disclaimer:

THE INCLUSION OF T&D Holdings, Inc. IN ANY MSCI INDEX, AND THE USE OF MSCI LOGOS, TRADEMARKS, SERVICE MARKS OR INDEX NAMES HEREIN, DO NOT CONSTITUTE A SPONSORSHIP, ENDORSEMENT OR PROMOTION OF T&D Holdings, Inc. BY MSCI OR ANY OF ITS AFFILIATES. THE MSCI INDEXES ARE THE EXCLUSIVE PROPERTY OF MSCI. MSCI AND THE MSCIINDEX NAMES AND LOGOS ARE TRADEMARKS OR SERVICE MARKS OF MSCI OR ITS AFFILIATES.

2–6

Shareholders

G4-7

G4-9

Shareholder
category

Financial
product
dealers2

191,160

12,837133,080

0.00

28.05

1.88

19.53

No. of shares held
(1,000 shares)
Proportion ofshares held (%)

Foreign
Other
corporations,
corporations
etc.

Financial
institutions

Governments
and local
public bodies

Individuals
and others

Total

257,11087,288681,480

37.73

12.81

100.00Priority Areas(3) Global Environmental
Protection● Proportion of Shares Held (as of March 31, 2017)

Social Contribution
Activities* Figures for the proportion of shares held are rounded off to two decimal places.

● Principal Shareholders (as of March 31, 2017)

Japan Trustee Services Bank, Ltd. (Trust Account)

35,346

5.19

The Master Trust Bank of Japan Ltd. (Trust Account)

33,1704.87

The Bank of Tokyo-Mitsubishi UFJ, Ltd.

15,487

2.27

Japan Trustee Services Bank, Ltd. (Trust Account 5)

13,214

1.94

Japan Trustee Services Bank, Ltd. (Trust Account 1)

9,731

1.43

Japan Trustee Services Bank, Ltd. (Trust Account 2)

9,694

1.42

Japan Trustee Services Bank, Ltd. (Trust Account 7)

9,194

1.35

GOLDMAN, SACHS & CO. REG

8,979

1.32

STATE STREET BANK WEST CLIENT - TREATY 505234

8,822

1.29

BNY GCM CLIENT ACCOUNT JPRD AC ISG (FE–AC)

8,601

1.26

152,241

22.34

Total

Note: In addition to the above, the Company holds 48,925 thousand shares [7.18%] in treasury as of March 31, 2017. Moreover, on August 31, 2017,the ­Company cancelled 26,480 thousand shares of treasury stock held and following the cancellation the total number of shares issued became
655,000 thousand.

OthersPercentage of
total shares
outstanding (%)

Responsible
Institutional Investor

Number ofshares held
(1,000 shares)

Name of shareholders

27

Ⅳ

Management Control

1. ERM 
1–1

G4-14

Promotion of ERM Approach

ERM stands for Enterprise Risk Management and refers to a strategic method of corporate management that seeks
to maximize corporate value and profits while ensuring the soundness of business through integrated managementof profit, risk and capital.
As opposed to conventional approaches designed primarily to avoid risks (losses), ERM takes a strategic stancewith respect to risks, viewing them as a factor to be actively taken on in order to increase return (profit) and, as such,
not something that should necessarily be reduced or eliminated. Using this new method, businesses can quantify
profit, risk and capital on a uniform evaluation standard, helping manage these elements in an integral fashion andincorporate them into management decision-making, thereby allowing pursuit of growth in profitability while maintaining sound management of business operations.
The T&D Life Group has established the GroupERM Committee to implement ERM as a Group-wide● PDCA Cycle

initiative. With the committee providing leadership in

PLAN

promoting ERM throughout the Group, we will
enhance the Group’s corporate value in a stable andcontinuous manner while maintaining a sound business foundation.

DO

Formulating
management
plan

Implementing
plannedinitiatives

More specifically, we have built a system based on

Capitala PDCA cycle to promote ERM under which theGroup’s management plan is formulated (Plan) so as
to meet the risk appetite set out in terms of soundness and profitability based on the assessment ofSoundness(Capital efficiency)

profit, risk and capital on an economic value basis; aRisk

range of initiatives developed under the plan are
implemented (Do); the progress of implementation of
the plan is monitored (Check); and the plan isreviewed and revised as necessary (Act).

● Integrated Risk Management Activities
In order to promote ERM, it is critical to have a proper

Integrated
management

ACT

Reviewing
management
plan

Profitability(Capital adequacy)

Profits

C HECK

Monitoring
progress ofplannedinitiatives

understanding of types and magnitude of risks. The
T&D Life Group promotes the integrated risk management approach to achieve the management objectives
by quantifying the risks affecting the Group by type ofrisks and assessing the impacts when making losses,
and also by controlling all the risks associated with its
operations, including unquantifiable risks.

2. Risk Management 
2–1

G4-14

DMA

Basic Concept for Risk Management

At the T&D Life Group, T&D Holdings has formulated a Group Risk Management Policy setting forth the Group’s basic
approach to risk management and, based on this policy, the three life insurance companies and other Group members have developed their risk management system that covers their affiliates as well. T&D Holdings has establisheda Group Risk Management Committee and manages risks within the Group.
The committee receives reports, regularly and as required, on risks assessed using uniform economic value-basedrisk management indicators, from the three life insurance companies and other Group members, in order to identify
and manage the various types of risks faced by Group companies. Based on the report received, T&D Holdings
reports on these risks to the Board of Directors and provides guidance and advice to the Group companies as necessary, thereby ensuring that appropriate risk control is implemented at each company and strengthening the risk
management system for the entire Group.

28Top Message/
Organizational Profile

Risk Management System: Audit

In light of the social and public nature of the life insur-● Outline of the Group’s Risk Management Systemment as a key priority issueorder to ensure soundAudit in& Supervisory

T&D Holdings

T&D
ance business,
theHoldings
T&D Life Group views risk manageBoard Members

and appropriate business management. Under overall
President

Reportcontrol by the holding company,
T&D Holdings, each

Submission of
agenda/Report

Group company implements
the necessary risk manReport
Internal
agement suited
toAuditing
their respective
business model
Operating units

Daido
Life

T&D
Financial Life

T&D Asset
Management

Risk Management Department
Guidance& advice

Deliberation& reporting
Taiyo
Life

Daido
Life

T&D
Financial Life

T&D Asset
Management

Internal
audit
Pet and
FamilySmall-amount
Short-term
Insurance

Other Group companies

Operating units of each company

2–3Group Risk Management Committee

Executive Committee

Risk
Classification
and Responses
Other Group
companies

The T&D Life Group classifies major management risks as shown below. Risk management policies have been established for each of these risks, and efforts are made to prevent these risks from occurring or to confine them withincertain acceptable levels.
Investment Risk

Liquidity Risk

Reputation Risk

Affiliate-related Risk

Priority Areas(2) Respect for Human Rights

Insurance Underwriting Risk
Operational Risk*

Priority Areas(1) Providing Better Products
and Services

Internal audit units of each company

Audit & Supervisory Board

Management
Control

Taiyo
Life

Pet and Family
Small-amount
Short-term Insurance

Audit & Supervisory
Board Members

Board of Directors

Department
based on the principle
Audit & of self-responsibility.
monitoring/
Guidance &adviceGovernance andInternal Control

Board of Directors

CSRManagement

2–2* Operational risks above are classified into sub-categories, i.e. administrative risk, system risk, legal risk, labor and personnel risk, and hazard risk, and aremanaged separately.
WEB

Please visit the T&D Holdings website for details of risk classification and measures taken.
(URL: http://www.td-holdings.co.jp/en/company/governance/risk.html)

2–4

Risk Awareness and Assessment (Risk Profile)

G4-SO3sorting out the risks surrounding our Group’s business using the risk profile*. By exhaustively sorting out all risks by
category, the Group identifies and assesses those risks and comprehensively examines the criticality, potential impact
and status of control for each risk. Through such a process, identified risks and necessary actions are prioritized andincorporated into management plans as necessary. In principle, the Group reviews the risk profile quarterly to capture
and adequately understand the emergence of new critical risks and major changes in known risks. The results of thequarterly review are reported to the Group Risk Management Committee and the Board of Directors.

Priority Areas(3) Global Environmental
Protection

In order to respond to risks that are becoming more diverse and complex, the T&D Life Group is comprehensively

2–5

Social Contribution
Activities* Risk profile is a general risk management tool to characterize risks from various factors such as nature, magnitude, etc.
* The T&D Life Group’s risk profile includes responding to issues surrounding sustainability, including the environment, society (human rights, labor practices
and corruption prevention) and governance.

Risk Review (ESR)

To determine risk appetite and tolerance, other than the statutory solvency margin ratio, the T&D Life Group uses the
economic solvency ratio (ESR), a risk management indicator based on economic value. The ESR is calculated by

Responsible
Institutional Investor

dividing surplus, an economic value based net asset, by economic capital, which is the economic value-based riskvolume computed by an internal model on the basis of insurance underwriting risk, investment risk, operational risk,
etc. We implement economic value-based risk management by controlling EC within a certain range of surplus. ESR
and the statutory solvency margin ratio are monitored on a monthly basis and reported to the Group Risk Management Committee and the Board of Directors every month like other risk reviews.

Others29

● ESR(¥ billions)217%

The level of economic capital covered by a surplus is 100%.
The higher the level, the better for preparing against risks.

196%
162%

150%

2,111.2
1,823.1155%
130%

1,669.1

1,524.3

169%

2,115.6
1,892.8

1,607.5
1,248.1

1,013.6

2013/03

972.6

928.6

2014/03

2015/031,029.3

2016/03

175%

963.3

2016/06

1,039.4

2016/09

1,208.1

1,121.7

2016/122017/03■ Surplus (net assets on an economic value basis) ■ Economic capital (risk volume = necessary capital on an economic value basis)
ESR（surplus ÷ economic capital）

2–6

Optimization of the Risk Portfolio(Risk Measurement by Internal Models and Complemental Efforts by Stress Test, etc.)

The T&D Life Group optimizes its risk portfolio by measuring quantifiable risks using internal models as well as bydrawing up risk profiles, including qualitative aspects of risks and performing stress tests for risks. To complement therisk quantification model, stress tests are conducted with multiple scenarios reflecting long-term macro- andmicro-economic projections.

2–7

Cyber Security Initiatives

The T&D Life Group recognizes that one of the important tasks of management is appropriately protecting and managing information assets incompliance with laws and regulations. This specifically involves protecting information assets from increasingly sophisticated cyber threats. To
fulfill our social responsibilities as a company engaged in the life insurance business, we have made engagement in cyber security mandatory
for all executives and employees.
In particular, in order to provide even safer services to customers, we
utilize security tools to conduct round-the-clock monitoring of cyberthreats that target financial institutions, which have increased in recent
years in both frequency and sophistication. We have also established the cross-organization Group Computer Security
Incident Response Team (CSIRT) along with company-level CSIRT teams, which collect information, conduct analysis
and implement measures in connection with cyber attacks. In addition, we conduct Group- and company-level drills
and participate in industry-wide drills and training. Issues identified through these drills are reflected in our response
procedures and manuals to strengthen our real-world responsiveness.
Along with conducting multi-layered security measures (entrance, exit, and internal), we regularly receive diagnostic security evaluations from independent institutions and promptly implement the necessary measures.
All of the Group’s corporate officers receive training with outside experts on the most recent trends in cybersecurity to raise their risk awareness. Executives and employees also receive training on information security andcyber security (group training, e-learning, etc.) and drills are continually conducted on handling suspicious email inorder to further raise security literacy.

30

Top Message/
Organizational Profile
CSR
Management● Protection of Personal Information
T&D Holdings and its three life insurance companies and other Group members haveformulated Personal Information Protection Declarations (privacy policies), which they
publicly disclose on their websites. In addition, T&D Information System, a Group company that supports the information system of the T&D Life Group, appropriately handles

Governance andInternal Control

various data, including personal information, and keeps it strictly confidential. In May
2005, T&D Information System obtained Privacy Mark certification, which is given to theenterprises that take appropriate measures to protect personal information. In addition,in March 2007, the company acquired a certification for ISO 27001, an international
standard for information security management systems, and in March 2015, it moved toManagement
Control

the new standard.
The information service firm has continued to renew both of these certifications as part of its efforts to maintain ahigh level of information security.

Crisis Management

The T&D Life Group has formulated the Rules on the Group’s Crisis Management, which address basic matters related
to the Group’s response to crisis situations. In case of major natural disasters or similar emergency events, the rules
place top priority on securing the lives and safety of our staff, and then on continuity or early restart of insurance
claims and benefit payment operations to support affected people and areas, with the recognition that such efforts
are our social mission. To make this possible, the rules set forth basic policies for developing systems that enable theGroup to respond promptly and take appropriate actions. The Group has also implemented a number of measures
to improve the effectiveness of crisis management. These include introducing a system for confirming the safety ofPriority Areas(1) Providing Better Products
and Services

2–8

Priority Areas(2) Respect for Human Rights

our executives and employees individually and Group-wide emergency drills as a preparation for a possible largescale disaster.

3. Compliance 
3–1

DMA

Basic Concept of Compliance

The T&D Life Group defines compliance as a key theme of corporate management, publicly stating that we will strictly
observe laws, regulations and rules, and act with integrity, as provided in the T&D Life Group CSR Charter. Based onGroup promotes compliance by ensuring that all Group executives and employees thoroughly understand the T&D
Life Group Compliance Code of Conduct and act accordingly.

3–2

Group Compliance Promotion Structure

T&D Holdings has established a compliance promotion
structure based on the T&D Life Group Basic Policy for●	Outline of the Group Compliance Promotion Structure

T&D Holdings

Compliance Committee
was established to oversee
Audit & Supervisory

Board ofand
Directors
improve

Board Members

the Group’s compliance arrangements.
Audit & Supervisory Board

Board of Directors

T&D Holdings also has a Risk Management Department,Group
Risk Management Committee
Executivewhich
Committee
has overall
responsibility
for promoting compli-Social Contribution
Activities

T&D Holdings
Strengthening
the Compliance Structure. The Group

Priority Areas(3) Global Environmental
Protection

the understanding that compliance is a vital concept indispensable to carry out corporate responsibility activities, theAudit & Supervisory
Board Members
Audit & Supervisory Board

Group Compliance Committee

ance. In coordination with the compliance units of the

Risk Management
Department
Group’
s three life
insurance companies and other
Internal& advice

Deliberation
audit
monitoringand provides guidance and advice.
The& reporting

Group’
s three life insurance companies
and other
Pet and
Taiyo
Life

FamilyDaido members
T&D also T&D
Asset a compliance
Group
have
promotion
Small-amountLife

Financial LifeManagement

Short-term

system mainly consisting of a compliancecommittee
Insurance

Taiyo
Life

Daido
Life

T&D
Financial Life

T&D Asset
Management

Internal
audit
Pet and
FamilySmall-amount
Short-term
Insurance

Other Group companies

OthersOther Group companies
and a compliance
control department.

Guidance& advice

Deliberation& reporting

Responsible
Institutional Investor

Risk Management Department

Group members, thisGuidance
department performs regular

31

3–3

Compliance Promotion Activities

G4-SO4● Compliance Programs
Each Group company in the T&D Life Group takes measures to raise awareness of compliance in a way appropriate for therespective companies in terms of size and business characteristics, based on the Group’s basic compliance policies. For
example, T&D Holdings and the Group’s three life insurance companies as well as other Group members have put in place
their compliance programs as detailed and actionable plans aiming at having all executives and employees act in compliancewith laws and regulations, and compliance training is provided to reinforce compliance in the course of business operations.

● Compliance Manual
The T&D Life Group has prepared separate compliance manuals for different parties such as sales representatives, administrative personnel, agents and others. These serve as daily business operation manuals and are also used as textbooks for compliance training.

3–4

Prevention of Bribery and Corruption

The T&D Life Group Compliance Code of Conduct clearly states that the Group“shall work to prevent corruption in our
relationships with business counterparts, civil servants and other parties”(page 10). Moreover, the T&D Life Group hascompliance programs and manuals to ensure that all Group executives and employees thoroughly understand the importance of preventing bribery and corruption through measures to prevent money laundering, embezzlement, and diversionof funds. The Group’s reward and punishment regulations stipulate bribery and corruption as being subject to the highest
level of disciplinary action in view of the significant maliciousness and grave impact involved. All acts of wrongdoing (andconcerns about possible wrongdoing), including bribery and corruption, are reported to the Board of Directors.
In addition, items on preventing bribery and corruption have been added to the risk assessment checklist for new
business investments to ensure they are screened appropriately.
As of fiscal 2016, there have been no scandals or legal actions related to bribery and corruption.

〈Extract from a Compliance Manual〉［Risks Related to Bribery and Corruption］
In today’s world, bribery and corruption impede the development and economic growth of the country or region in which they occur.
Bribery and corruption not only have an undue negative impact on poor regions, they also give rise to serious legal and reputationalrisks for companies. Many of the acts that involve corruption, such as bribery, are not only illegal in the place where a company
performs them, but there is an increasing number of cases where these acts are also illegal by the laws of the home country of thecompany. As regards reputational risks, even if a company is judged to not be involved with corruption by the final judgment of thecourt concerned, there are many cases in which the reputation of the company has been damaged merely because it was suspectedof corruption. A company must also pay attention to the fact that they not only take responsibility for their own actions but also forthe actions of any agents that are conducting business on their behalf in other countries.

3–5

Tax Policy

G4-HR12

Strict compliance with laws and regulations is clearly stated by the T&D Life Group in its T&D Life Group CSR Charter
and T&D Life Group Compliance Code of Conduct. Regarding tax affairs, on the basis of these CSR policies, we
comply with laws and regulations and act in good faith to make appropriate tax filings and payments.

3–6

Whistleblower System

G4-HR12At the T&D Life Group, each of the Group’s three life insurance companies and other Group members used tooperate their own whistleblower systems. In April 2005, however, the T&D Life Group Helpline was established foruse by all executives and employees in the Group. ­Compli­ance-related reports are submitted by phone or online
through an external independent company to help preserve anonymity. The helpline provides a venue for reporting
actions that are problematic as regards compliance, that are violations or suspected violations of internal rules, orthat damage the credibility or prestige of the Group.

● T&D Life Group Helpline

As a rule, our executives and employees who report information through the T&D Life Group Helpline shall not suffer negative
consequences for having done so. To ensure the effectiveness of the system, the Group has made it possible for executives
and employees to report information to a contracted third-party company by phone, via website, and through other channels,
and to do so anonymously as well.

● Number of Calls Received by the T&D Life Group Helpline
FY2014FY2015FY2016

130

188

186

* Numbers shown above include inquiries about the system and reports on workplace issues that reporters may find difficult to discuss with superiors, suchas harassment concerns.
32Top Message/
Organizational Profile

Ⅴ Priority Areas
			 (1) Providing Better Products and Services

1–1

CSR
Management

1. Basic Concept Basic Concept

Governance andInternal Control

The T&D Life Group has positioned“Providing Better Products and Services”as the first principle of the T&D LifeGroup CSR Charter. The Group clearly states its commitment to fulfilling its responsibilities to society through the life
insurance business by offering well-suited, high-quality products and services that meet customer needs.
The T&D Life Group believes that our most basic responsibility to society is to provide products and services that
respond to the needs of society and the Group’s customers that are changing in a variety of ways with the acceleration of Japan’s declining birthrate and aging population.

2–1

Management
Control

2. Offering Products and Services That Address Social Needs 
Taiyo Life’s Initiatives

Priority Areas(2) Respect for Human Rights

Since its foundation, Taiyo Life has anticipated changes in the times and offered
the most advanced insurance products and services to family customers.
In March 2016, Taiyo Life launched Himawari Dementia Treatment Insurance toenable customers to prepare for the risk of dementia, which is verging on becoming a major social issue. The insurance is a first for the life insurance industry andis available even for customers with health concerns to enroll.
Himawari Dementia Treatment Insurance provides a benefit to help cover the
economic burden of dementia treatment and other expenses, in addition to
responding to the needs of senior customers by providing coverage for the diseases
and illnesses to which seniors are particularly vulnerable, such as cataracts and heatexhaustion, or treatment for broken bones caused by accidents, falls or the like.
In October 2017, Taiyo Life launched Centurion Pensions, a new type of insurance to address the current era in which people often live healthily to age 100.
This product combines pension coverage and nursing care coverage, and provides
lifelong coverage in addition to enabling receipt of further pension funds in theevent that the customer requires nursing care.

Priority Areas(1) Providing Better Products
and Services《Innovative products that anticipate contemporary changes》《Delivering security to households》

Priority Areas(3) Global Environmental
Protection
Social Contribution
Activities

To make it comfortable and more convenient for seniors in particular to file claims
for benefits, office workers with specialized knowledge will visit customers andtheir families at home to provide Kaketsuke-Tai Service home-visit assistance withprocedures.
Kaketsuke-Tai Service has realized paper-free benefit claim procedures,
whereby customers need only confirm the details of claims input by the workers
with specialized knowledge and send them using a dedicated mobile device. This
service significantly reduces the procedural burden placed on customers andaccelerates the payment process even further.
In addition, sales representatives conduct home visits for senior customers atleast once a year. We have introduced the Family Registration Program andencourage family members to register contact details in advance in the event ofbeing unable to contact the policyholder.

《Taiyo’s GENKI Project initiatives》

Responsible
Institutional Investor

Taiyo Life’s“Taiyo’s GENKI Project,”an initiative stemming from June 2016, takes
into account that this is an age in which it is not uncommon to live to 100, responds
to the social issue of people’s ever-increasing healthy longevity, and is aimed atenergizing and improving the health of employees, customers, and society.
Specific initiatives include moving ahead and leading the industry in April 2017
by implementing a retirement age of 65 years and introducing a system enabling
people to continue to work until as late as age 70, thereby creating an environment in which workers can continue to work healthily for a long time. In addition,
Taiyo Life concluded an agreement with Kaminoyama City, Yamagata Prefecture,
to utilize Kurort (health resort) to promote the health of employees. Taiyo Life isalso providing customers with a smartphone app that supports preventing dementia, sponsoring dementia seminars held throughout Japan, and supporting local
governments with the introduction of Kurort Health Walking, which is effective inpreventing illness and promoting health.

Others33

2–2

Daido Life’s Initiatives《DAIDO KENCO Action—An initiative to encourage Health & Productivity》

By supporting the practice of“Health-oriented management”(Kenko Keiei) by small- and medium-sized companies,
Daido Life aims to contribute to the creation of a society where small- and medium-sized companies and people
working at them can work enthusiastically, and help solve the issues faced by Japan’s aging society.
* “Health-oriented management” (Kenko Keiei) is an approach by a company to think about employee health management from a management perspective, and to strategically work to manage and improve employee health.
“Kenko Keiei,”the Japanese term for“Health-oriented management”is a registered trademark of the Workshop for the Management of
Health on Company and Employee, a non-profit organization.

―C ollaboration with companies and
SMEs Nationwide­organizations that promote the widespread practice of Health-oriented
Raise awareness of Health & Productivity
Provide the Daido Life“KENCO SUPPORT PROGRAM”­management―
Develop and operate theBy expanding the circle of cooperation with
Value HR Co.,Ltd.
Establish a system for“KENCO SUPPORT PROGRAM”
Daido Life
supporting promotion ofcompanies and organizations that support
Health & Productivity to SMEs
SEIKO EPSONManagement function forthe practice of Health & Productivity by
CORPORATION
exercise data, etc., provided
SoftBank Corp.
by wearable terminals andsmall- and medium-sized companies, Daido
Workshop for the
TANITA Corporation
other devices
Hold Health & Productivity
Management of Health on
seminars throughout Japan
Life will continue to build a framework for
Company and Employee
Health risk future prediction
Nomura Researchhelping as many small- and medium-sized
function utilizing global
Institute, Ltd.
epistemological studies
Provide incentives tocompanies across Japan as possible toResona Bank, Limited.
companies and employees
Saitama Resona Bank, Limited
implementing Health &Diet improvement advice
implement it.
The Kinki Osaka Bank, Ltd.
Productivity
function based on nutrition
Link & Communication Inc.
―T he Daido Life “KENCO SUPPORT
guidance results fromapproximately 100,000 people
Cooperate with organizations­PROGRAM,”a tool for practicing HealthCooperating organizations
and companies sponsoringandcompanies
Health
&Productivity
Business
operators
providing
Provide health-related productsoriented management―
promotion
health-related services
and services at special prices
The Daido Life “KENCO SUPPORT­PROGRAM”was developed with the cooperation of many companies possessing expert technologies and know-how, centered on Value HR Co., Ltd.
This is a comprehensive program for small- and medium-sized companies that can support them throughout the
PDCA cycle for Health-oriented management. It is fully equipped with the necessary functions for both management and employees, such as internal sharing of“health management declarations”by senior management, promoting health examinations, analysis of health risks, provision of health promotion solutions, and incentives.

《Launch of HAL Plus Rider—A product commemorating the Company’s 115th anniversary》

In July 2017, the company launched HAL Plus Rider, a new product which provides coverage for certain
intractable illness treatments using HAL® for Medical Use with“Robotic Suit HAL® (Lower-Limb Model),”developed and provided by CYBERDYNE Inc.
HAL® forBy adding this rider to Daido Life’s M-type product (non-participating comprehensive medical insurance), the­Medical Use
product becomes even more attractive. The company will also contribute to creating a society where people arehealthy and affluent by promoting the spread and penetration of treatment for intractable diseases using HAL® for Medical Use.

《Providing total support for the burdens of nursing care》

The number of people who require nursing care has grown yearly as aresult of the population aging, and a large number of people are con介護の経済学
cerned about the nursing care problems they and their family members
介護にかかるお金って？
29
14
will be facing in the future.
Shunyu
Kaigo
Given this social situation, in October 2015, for small15and medium enterRelief
Reliefprise (SME) owners and sole proprietors Daido
７０ Life launched Shunyu Relief,a policy that protects against loss of income in theevent they require
５,４００
Kaigo
nursing care, and Kaigo Relief, which covers their nursing care costs.
Concierge
At the same time, Daido Life began offering Kaigo Concierge, a freenursing care consultation service through which care managers andother specialists in nursing care offer advice on the use of public longterm care insurance, introduce care facilities tailored to the customer,
and even arrange for tours of those facilities.
With Shunyu Relief, Kaigo Relief, and Kaigo Concierge as an integrated offering,
Daido Life offers total support not just for the economic burden of nursing care, but
for addressing the physical and emotional burdens as well.
お亡くなりに
なった場合

ご加入特典

ご家族の生活を守るためのそなえ1世帯あたりの1ヵ月の消費支出（平均）

約

万円※1

（平均世帯人数は3.02人）

サービスの
内容

月額 約

サービスの
ご利用対象者万円※2（遺族基礎年金＋遺族厚生年金）

ご利用方法※１［出典］総務省統計局「平成27年 家計調査年報（家計収支編）」※２ 妻とお子さま2人（18歳未満）の場合（厚生年金の加入有無やお子さまの人数などにより金額は異なる）
厚生年金の算出条件
平均標準報酬月額：35万円 平成15年3月以前の被保険者期間：132ヵ月（平成29年4月時点の基準に基づく) 平均標準報酬額 ：40万円 平成15年4月以降の被保険者期間：168ヵ月

１ヵ月の消費支出
約２９万円

公的保障
（月額）
約１４万円

ー

＝

ご勇退までに必要な資金はどのくらい？

例えば、40歳社長さまの場合

ご勇退までに必要な資金は【60歳時 】
10年間分の資金が必要●生命保険の契約にあたっての手引「契約にあたってのポイント」「商品の選び方」「保障内容の見直し方法
と留意点」
などを、
（公財）
生命保険文化センターが公正・中立な立場か
ら解説しています。
「生命保険の契約にあたっての手引」
は、同センターのホームページ（http://www.jili.or.jp/）
から、ご覧いただけます。

［記載事項の例］
クーリング・オフ（契約申込の撤回など）／健康状態・職業などの告知義務／契約の解約

万円 ※

●約款

保険契約の内容（とりきめ）
を記載しています。

◎収入リリーフは法人でのお取扱いはできません。
◎団体月払保険料：契約者が所定の加入資格を満たした場合、団体料率が適用され保険料が割安となります。ただし、加入資格を喪失された場合、契約は継続
いただけますが、保険料が引き上げられることがあります。
◎生命保険募集人について
大同生命の担当者（生命保険募集人）
は、
お客さまと大同生命の保険契約締結の媒介を行う者で、保険契約締結の代理権はありません。
したがって、保険契約は、
お客さまからの申込みに対して大同生命が承諾したときに有効に成立します。
◎この商品は、15歳～75歳の方にご加入いただけます。
（保険期間などにより異なります。）◎この資料は、
平成２9年4月現在の商品内容・税制に基づいて記載しており、将来変更となることがあります。
◎ご検討・ご契約にあたっては、「設計書［契約概要］「」注意喚起情報」「ご契約のしおり」「約款」
を必ずご覧ください。

本社（大阪）〒５５０-０００２ 大阪市西区江戸堀１丁目２番１号（東京）〒103-6031 東京都中央区日本橋2丁目7番1号

大同生命コールセンター

T&D保険グループはグループ名称であり、保険会社の名称ではありません。本保険契約の締結については、大同生命が引受保険会社となります。

0120-789-501（通話料無料）

A-28-1244（平成29年2月13日）1/3《Providing easy-to-understand, highly convenient services》

34

7,500円

食費・滞在費など※3

一時費用（初期費用）

ご自身とご 家 族のポータブルトイレ購入費・40,000円

住宅改修費（2割負担）

10年間で・
・・

毎月の合計額59,660円
10年間で7,159,200円
一時費用
40,000円

特定施設入居者生活介護※4
サービス費など（2割負担）

43,960円

183,800円

1,862,000円

毎月の合計額227,760円
10年間で27,331,200円

10年間で・
・・

5,000万円

約

平成29年4月改訂

帳票番号70486（29.3-100）DNP

保険種類を選択いただく際の参考資料●大同生命の保険種類のご案内
大同生命が販売している保険商品の特徴やしくみなどを記載しています。
この保険は「大同生命の保険種類のご案内」に記載している介護保険です。
「大同生命の保険種類のご案内」
は大同生命の職員・募集代理店またはもよりの店舗にご請求ください。

毎月かかる費用
約20万円
10年間で約2,400万円
一時費用
約2,600万円

これからの高齢化社会をともに生きていくために。

●生命保険の契約にあたっての手引「契約にあたってのポイント」「商品の選び方」「保障内容の見直し方法
と留意点」
などを、
（公財）
生命保険文化センターが公正・中立な立場か
ら解説しています。
「生命保険の契約にあたっての手引」
は、同センターのホームページ（http://www.jili.or.jp/）
から、ご覧いただけます。

●ご契約のしおり
商品のしくみ・内容、諸手続などの重要な事項を記載しています。

●約款

保険契約の内容（とりきめ）
を記載しています。

◎介護リリーフは法人でのお取扱いはできません。
◎団体月払保険料：契約者が所定の加入資格を満たした場合、団体料率が適用され保険料が割安となります。ただし、加入資格を喪失された場合、契約は継続
いただけますが、保険料が引き上げられることがあります。
◎生命保険募集人について
大同生命の担当者（生命保険募集人）
は、
お客さまと大同生命の保険契約締結の媒介を行う者で、保険契約締結の代理権はありません。
したがって、保険契約は、
お客さまからの申込みに対して大同生命が承諾したときに有効に成立します。
◎この商品は、15歳～80歳の方にご加入いただけます。
（保険料払込期間などにより異なります。）◎この資料は、
平成２9年4月現在の商品内容・税制に基づいて記載しており、将来変更となることがあります。
◎ご検討・ご契約にあたっては、「設計書［契約概要］「」注意喚起情報」「ご契約のしおり」「約款」
を必ずご覧ください。

※1

出典：介護サービス事業者の運営する高級施設の費用を参考に、大同生命独自に作成。

ご検討・ご契約の際に必ず確認いただく資料［記載事項の例］
クーリング・オフ（契約申込の撤回など）／健康状態・職業などの告知義務／契約の解約と解約払戻金

一時費用
1,862,000円

2,920万円

約

認知症情報Webサイト●設計書［契約概要］
保険商品の具体的な内容を理解いただくために必要な情報を記載しています。

●注意喚起情報
契約申込の際に、特に注意いただきたい事項を記載しています。
（保険金・給付金が支払われない場合などの、お客さまに不利益となる事項も含まれています）

出典：
（公財）
生命保険文化センター「介護保障ガイド（2016年10月改訂）」に基づき大同生命独自に作成。

高級施設入居の場合・
・
・

認知症
Plus+

被保険者が受取人である保険金・給付金などについて、受取人が請求できない所定の特別な事情がある場合、指定代理請求人が受取人の代理人として、保険金・給付金などを請求することができます。なお、指定代理請求人は契約者が被保険者の同意を得て、契約の申込時などにあらかじめ指定します。
指定代理請求人を指定された場合には、指定代理請求特約の概要や代理請求できるケースなどを、契約者から指定代理請求人にお伝えください。
※指定代理請求特約の概要や代理請求できるケースなどは、「設計書［契約概要］「」ご契約のしおり」「約款」
をご覧ください。

※1

食費・居室費など（公的介護保険制度対象外）

10年間で・
・・専用窓口にお電話ください。0120-901-369 [平日]9：00～18：00／[土曜]10：00～16：00※日祝日・年末年始を除く ※契約者さま・被保険者さまのお名前・生年月日、契約者さま・被保険者さまとのご関係を確認させていただきます。

指定代理請求制度のご案内

未 来 を 守る。
約720万円

入居一時金・保証金・光熱費など
一時費用（初期費用） （公的介護保険制度対象外）※上記サービスのほか、「介護についての全般的な相談受付」「介護施設の紹介・見学手配」「認知症予防ツール（予防エクササイズの動画・脳トレ問題など）」
といったサービスをご利用いただけます。

収入リリーフ・介護リリーフにご加入の契約者さま・被保険者さまとそのご家族◎ご家族の範囲は二親等以内（①配偶者、②祖父母・父母、③兄弟姉妹とその配偶者、④子・孫とその配偶者、⑤配偶者の②③）です。

◎収入リリーフ・介護リリーフ以外の商品のご加入者も上記の一部のサービスをご利用いただけます（ベーシックコース）。
詳細は専用パンフレットをご覧ください。
◎各商品の正式名称は、
収入リリーフ：無配当介護収入保障保険（無解約払戻金型）、
介護リリーフ：無配当終身介護保障保険です。
＜ご利用にあたっての留意事項＞
・「大同生命 介護コンシェル」
は、
大同生命との提携により株式会社インターネットインフィニティーが提供するサービスです。
ご利用に関して生じた損害について大同生命は責任を負いません。
・本サービスは、予告なく変更・終了する場合がありますので、あらかじめご了承ください。また、大同生命が提供する保険商品の一部を構成するものではありません。

出典：
（公財）
生命保険文化センター「介護保障ガイド（2016年10月改訂）」に基づき大同生命独自に作成。

毎月
かかる
費用

Bさんの場合白内障と関節リウマチの既往症があり、視力や歩行 に 不 自 由 が あ りました。
要介護４に認定され、ご加入特典「介護付き有料老人ホーム」に入居することになり
大同生命 介護コンシェル
ました。

認知症

Plus+
■認知症対応サービスの提供
認知症の方の介護に対応したヘルパーや、24時間のケアが可能な看護師の派遣などのサービスを優待価格で提供します。

■ケアマネジャーの紹介
介護生活を総合的にコーディネートする介護の専門職
ケアマネジャーを紹介します。

介護情報Webサイト わかる介護Biz

44,400円

支給限度額超過分（要介護3）（全額負担） 7,760円

引受保険会社

本社（大阪）〒５５０-０００２ 大阪市西区江戸堀１丁目２番１号（東京）〒103-6031 東京都中央区日本橋2丁目7番1号

ご加入特典

大同生命 介護コンシェル
詳しくは 裏面へ

当商品にご加入いただいたお客さまは介護に関するさまざまな不安やお悩みの解決をサポート
する無料サービスをご利用いただけます。

http://www.daido-life.co.jp/※１「一定以上の所得があり、
公的介護保険制度の自己負担割合が２割」
かつ「同一世帯内に６５歳以上で課税所得１４５万円以上の方がいる世帯」の場合です。
※２ 高額介護サービス費制度を利用した場合の金額です。
※３ ショートステイの滞在費・食費は公的介護保険制度の対象外です。
※４ 高額介護サービス費制度は利用できません。

お問い合わせ先

2

訪問介護・デイケアなどの※2
サービス利用金額（2割負担）◎介護期間が１０年間継続した前提での目安の金額です。すべてのお客さまに一律に当てはまるものではありません。

http://www.daido-life.co.jp/

必要な資金の推移に合わせて、効率よくそなえることが重要です！

ご利用方法

毎月
かかる
費用

施設で介護する場合

当商品にご加入いただいたお客さまは介護に関するさまざまな不安やお悩みの解決をサポート
する無料サービスをご利用いただけます。

【70歳時 】※「毎月必要な金額」が15万円の場合、15万円×12ヵ月×30年＝5,400万円
消費支出や公的保障（遺族年金など）の月額は、家族構成の変化などに伴いそれぞれ変動しますが、上記は「毎月必要な金額」が一定であるとの前提に基づき試算しています。
（すべての方に一律にあてはまるものではありません。）

サービスのご利用対象者

詳しくは 裏面へ引受保険会社

勇退予定

20年間分の資金が必要

保険種類を選択いただく際の参考資料●大同生命の保険種類のご案内
大同生命が販売している保険商品の特徴やしくみなどを記載しています。
この保険は「大同生命の保険種類のご案内」に記載している定期保険です。
「大同生命の保険種類のご案内」
は大同生命の職員・募集代理店またはもよりの店舗にご請求ください。

●ご契約のしおり
商品のしくみ・内容、諸手続などの重要な事項を記載しています。

約

ご勇退までに必要な資金は、年数の経過に伴い、４０歳時→５０歳時→６０歳時で下図のように推移します。

（必要な資金の推移イメージ）【50歳時 】

ご検討・ご契約の際に必ず確認いただく資料

平成29年4月改訂

無料

プレミアムコース 収入リリーフ・介護リリーフのご加入者限定コース

サービスの
内容

在宅で介護する場合

Aさんの場合１年前に脳梗塞で倒れて、右半身の麻痺と軽度の言語障がいが残り、要介護３と認定されました。現在は在宅サービスを利用しながら、妻に支えられて生活しています。

大同生命 介護コンシェル「突然介護が必要になった」「将来の介護にそなえたい」
こんな場合どうすればいいのか？
「介護」
や
「認知症」
に関するあらゆる不安やお悩みの解決を、介護のプロがワンストップでサポートします！

知っているようで知らない認知症情報Webサイト●設計書［契約概要］
保険商品の具体的な内容を理解いただくために必要な情報を記載しています。

●注意喚起情報
契約申込の際に、特に注意いただきたい事項を記載しています。
（保険金・給付金などが支払われない場合などの、お客さまに不利益となる事項も含まれています）

出典： 中小企業白書2013「中小企業の事業承継に関するアンケート調査（2012年11月）」

30年間分の
資金が必要

認知症
Plus+

被保険者が受取人である年金などについて、受取人が請求できない所定の特別な事情がある場合、指定代理請求人が受取人の代理人として、年金などを請求することができます。なお、指定代理請求人は契約者が被保険者の同意を得て、契約の申込時などにあらかじめ指定します。
指定代理請求人を指定された場合には、指定代理請求特約の概要や代理請求できるケースなどを、契約者から指定代理請求人にお伝えください。
※指定代理請求特約の概要や代理請求できるケースなどは、「設計書［契約概要］「」ご契約のしおり」「約款」
をご覧ください。

現在の収入がなくなる退任時までが、保障を確保すべき期間の目安です。

歳【40歳時 】

専用窓口にお電話ください。0120-901-369 [平日]9：00～18：00／[土曜]10：00～16：00※日祝日・年末年始を除く ※契約者さま・被保険者さまのお名前・生年月日、契約者さま・被保険者さまとのご関係を確認させていただきます。

指定代理請求制度のご案内

退任時の経営者の年齢

ご加入特典

知ってお
こう
！

※上記サービスのほか、「介護についての全般的な相談受付」「介護施設の紹介・見学手配」「認知症予防ツール（予防エクササイズの動画・脳トレ問題など）」
といったサービスをご利用いただけます。

収入リリーフ・介護リリーフにご加入の契約者さま・被保険者さまとそのご家族◎ご家族の範囲は二親等以内（①配偶者、②祖父母・父母、③兄弟姉妹とその配偶者、④子・孫とその配偶者、⑤配偶者の②③）です。

介護情報Webサイト わかる介護Biz

万円

いつまでそなえが必要なの？

約

認知症

Plus+
■認知症対応サービスの提供
認知症の方の介護に対応したヘルパーや、24時間のケアが可能な看護師の派遣などのサービスを優待価格で提供します。

■ケアマネジャーの紹介
介護生活を総合的にコーディネートする介護の専門職
ケアマネジャーを紹介します。

◎収入リリーフ・介護リリーフ以外の商品のご加入者も上記の一部のサービスをご利用いただけます（ベーシックコース）。
詳細は専用パンフレットをご覧ください。
◎各商品の正式名称は、
収入リリーフ：無配当介護収入保障保険（無解約払戻金型）、
介護リリーフ：無配当終身介護保障保険です。
＜ご利用にあたっての留意事項＞
・「大同生命 介護コンシェル」
は、
大同生命との提携により株式会社インターネットインフィニティーが提供するサービスです。
ご利用に関して生じた損害について大同生命は責任を負いません。
・本サービスは、予告なく変更・終了する場合がありますので、あらかじめご了承ください。また、大同生命が提供する保険商品の一部を構成するものではありません。

毎月必要な金額
約無料

プレミアムコース 収入リリーフ・介護リリーフのご加入者限定コース

公的保障（遺族年金の目安）「毎月必要な金額」の目安は次のとおりです。

平成29年4月改訂

大同生命 介護コンシェル「突然介護が必要になった」「将来の介護にそなえたい」
こんな場合どうすればいいのか？
「介護」
や
「認知症」
に関するあらゆる不安やお悩みの解決を、介護のプロがワンストップでサポートします！

毎月どのくらい必要なの？

お問い合わせ先大同生命コールセンター

多額な費用がかかる介護のリスクにそなえるために…
無配当介護収入保障保険（無解約払戻金型）

T&D保険グループはグループ名称であり、保険会社の名称ではありません。本保険契約の締結については、大同生命が引受保険会社となります。

0120-789-501（通話料無料）

A-28-1157（平成29年1月16日）1/3

平成29年4月改訂

帳票番号70485（29.3-100）DNP

無配当終身介護保障保険

2

In response to an increasingly aging society, Daido Life is promoting its Best Senior
Service, an initiative focused on ensuring that every process with which the customer
becomes involved is easy to understand and highly convenient. This is part of an effort
in working with seniors to encourage better understanding, verify their wishes, andtake their living conditions into consideration. As part of this initiative, Daido Life is working to provide clear, easily understoodproduct documentation and paperwork, and they have obtained the“Tsutawaru Design”certification from the Universal
Communication Design Association (UCDA). (Details on page 42)
In addition, a number of measures have been taken at call centers to ensure that elderly customers are able to receive
assistance smoothly. For example, if an incoming call is from a pre-registered phone number, the automated voice response
system is bypassed and the call is immediately connected to a live communicator.

Top Message/
Organizational Profile

T&D Financial Life’s Initiatives

CSR
Management

2–3《Respond to diversifying customer needs 》

T&Dフィナンシャル生命は太陽生命、大同生命とともにT&D保険グループの一員です。

ご 注 意いただきたい 事 項

2017年5月版●この保険は、申込日からその日を含めて8日以内（消印有 効）であれば、T&Dフィナンシャル 生命への書面での郵送によるお申出によりクーリング・オフ（お申込の撤回またはご契約の解除）をすることができます。
●ご契 約にあたっては、被保険者の現在の職業 等について告知いただきます。T&Dフィナンシャル 生命は告知いただいた内容に基づいてご契 約をお引受けするかどうかを決 定します。なお、ご契 約時に告 知いただいた内容が 事 実と異なっていた場合には、告 知 義
務違 反としてご契約を解除させていただくことがあります。
●この保険は、契約者貸付のお取扱はできません。
●この保険は、配当の分配のない仕組みの保険です。

Ⅱ

4

ご契約の際には「積立利率・追加率のお知らせ」または「設計書」、「契約締結前交付書面（契約概要/注意喚起情報）」、「 ご契約のしおり･約款」を必ずご覧ください■「積立利率・追加率のお知らせ」または「設計書」は、ご契約に適用される積立利率・追加率等を記載しています。ご契約前に必ずご確認ください。
■「契約締結前交付書面（契約概要/注意喚起情報）」は、ご契約内容等に関する重要な事項のうち、特にご確認いただきたい事項を記載しています。ご契約前に必ずお読みいただき、内容をご確認・ご了解のうえ、お申込みいただきますようお願いします。
■「ご契約のしおり・約款」はご契約についての大切な事項、必要な知識等についてご説明しています。必ずご一読のうえ、大切に保存してください。
●この保険は、申込日からその日を含めて8日以内（消印有 効）であれば、T&Dフィナンシャル
生命への書面での郵送によるお申出にくわしくは、この保険の販売資格をもつ募集代理店の担当者（生命保険募集人）にご相談ください。
よりクーリング・オフ（お申込の撤回またはご契約の解除）をすることができます。
●ご契 約にあたっては、被保険者の現在の職業 等について告知いただきます。T&Dフィナンシャル 生命は告知いただいた内容に基づ
生命保 険 募 集 人について
いてご契 約をお引受けするかどうかを決 定します。なお、ご契 約時に告 知いただいた内容が 事 実と異なっていた場合には、告 知 義■ 募 集代 理 店の 担 当者（生 命保 険募 集 人）は、お客さまとT&Dフィナンシャル 生 命との 保 険 契 約締 結の媒介を行なう者であり、
務違 反としてご契約を解除させていただくことがあります。
保 険 契 約締 結の 代 理 権はありません。したがって、保 険 契 約は、お客さまからの 保 険 契 約のお申込に対して T&Dフィナンシャ
●この保険は、契約者貸付のお取扱はできません。
ル
生命が承諾したときに有効に成立します。
●この保険は、配当の分配のない仕組みの保険です。

T&Dフィナンシャル生命は太陽生命、大同生命とともにT&D保険グループの一員です。

ご 注 意いただきたい 事 項

2017年5月版

Ⅳ

4

ご契約の際には「積立利率・追加率のお知らせ」
または
「設計書」
、
この商品に係 る指定 紛 争解 決
機関は
（一 社）
生命保 険 協会 です「契約締結前交付書面（契約概要/注意喚起情報）」、「 ご契約のしおり･約款」を必ずご覧ください■（一 社）生命保 険 協会の「生命保 険 相談 所」では、電話・文 書（電子メール・FA Xは不 可）・来 訪により生命保 険に関するさまざまな相談または・照会「設計書」
・苦情をお受けしております。
また、全国各地に「連 絡所」を設置し、電話にてお受けしております■「積立利率・追加率のお知らせ」
は、ご契約に適用される積立利率・追加率等を記載しています。
ご契約前に必ずご（ホームページアドレス http://www.seiho.or.jp/）。
確認ください。
■生命保険 相談 所が苦情の申出を受けたことを生命保険会社に連絡し、解決を依頼した後、原 則として1ヵ月を経 過しても、契約■「契約締結前交付書面（契約概要/注意喚起情報）」は、ご契約内容等に関する重要な事項のうち、
特にご確認いただきたい事項を者等と生 命保 険 会 社との間で解決がつかない
場合については、
指 定 紛 争解決 機 関として、生 命保 険 相談 所内に裁 定審 査 会を記載しています。ご契約前に必ずお読みいただき、内容をご確認・ご了解のうえ、
お申込みいただきますようお願いします。
設け、契約者等の正当な利益の保護を図っております。
■「ご契約のしおり・約款」はご契約についての大切な事項、必要な知識等についてご説明しています。必ずご一読のうえ、大切に保T&Dフィナンシャル生命は太陽生命、大同生命とともにT&D保険グループの一員です。

ご 注 意いただきたい 事 項

存してください。
T＆Dフィナンシャル生命は生命保
険 契にご相談ください。
約 者 保 護 機 構に加入しております
くわしくは、この保険の販売資格をもつ募集代理店の担当者（生命保険募集人）●この保険は、お申込日からその日を含めて8日以内（消印有効）
であれば、T&Dフィナンシャル生命への書面での郵送によるお申し出によりクーリング・オフ（お申し込みの撤回またはご契約の解除）をすることができます。なお、
T&Dフィナンシャル生命が指定する医師■生命保険会社の業務または財産の状
況の変化により、保険金額等が削減されることがあります。
による診査が終了している場合を除きます。
生命保 険 募 集 人について■Ｔ&Ｄフィナンシャル生命は、生命保険契約者保護機構に加入しております。生命保険契約者保護機構の会員である生命保険会社●ご契約にあたっては、被保険者の現在の健康状態等について告知いただきます。T&Dフィナンシャル生命は告知いただいた内容に基生命保険契約者保護機構により保険契約者保護の措置が図られることがあります。
ただし、この場合に■ 募 集代 理 店の 担 当者（生が経営破綻に陥った場合、
命保
険募ご契約時に告知いただいた内容が事実と異なっていた場合には、
集 人）は、お客さまとT&Dフィナンシャル
生 命との 保 険 契 約締告知義結の媒介を行なう者であり、づいてご契約をお引き受けするかどうかを決定します。
なお、
おいても保険金額等が削減されることがあります。
詳細につきましては、生命保険契約者保護機構までお問合せください。
保 険 契 約締 結の 代 理 権はありません。
したがって、保 険 契 約は、お客さまからの保 険 契 約のお申込に対して
T&Dフィナンシャ
務違反としてご契約を解除させていただくことがあります。
ル 生命が承諾したときに有効に成立します。
生命保険契約者保護機構：TEL 03-3286-2820
ご契 約の際には「重要 事項に関するお 知らせ」、
お問 合（契せ 先 約概 要/注 意喚 起情 報）［月曜日～金曜日（祝日・年末年始を除く）午前9時～正午、午後1時～午後5時］
この商品に係る指定 紛 争解 決 機関は（一 社）生命保 険 協会です
「ご契 約のしおり･約款」
を必ずご覧ください
ホームページアドレス
http://www.seihohogo.jp/

平成29年2月版

家 計に

生命保 険 募 集 人について
T＆Dフィナンシャル生命は生命保 険 契 約 者 保 護 機 構に加入しております■募集代理店の担当者（生命保険募集人）は、お客さまとＴ&Ｄフィナンシャル生命との保険契約締結の媒介を行う者であり、保険■生命保険会社の業務または財産の状
況の変化により、保険金額等が削減されることがあります。
契約締結の代理権はありません。
したがって、保険契約は、
お客さまからの保険契約のお申し込みに対してＴ&Ｄフィナンシャル（お問合せ、ご照会は）（ご契約後のご照会は）■Ｔ&Ｄフィナンシャル生命は、生命保険契約者保護機構に加入しております。生命保険契約者保護機構の会員である生命保険会社
生命が承諾したときに有効に成立します。
[引受保険会社] ただし、この場合に[募集代理店]が経営破綻に陥った場合、生命保険契約者保護機構により保険契約者保護の措置が図られることがあります。

終身医療Management
Control■（一 社）生命保 険 協会の「生命保 険 相談 所」では、電話・文 書（電子メール・FA Xは不 可）・来 訪により生命保 険に関するさまざま■「重要事項に関するお知らせ（契約概要/注意喚起情報）」は、ご契約内容等に関する重要な事項のうち、特にご確認いただきたい事な相談・照会・苦情をお受けしております。
全国各地に「連 絡所」を設置し、電話にてお受けしております
項を記載しています。
ご契約前に必ずお読みいただき、内容をご確認・また、
ご了解のうえ、
お申し込みいただきますようお願いします。
募 集代
理 店からのご説
明事項（ホームページアドレス
http://www.seiho.or.jp/）。
■「ご契約のしおり・約款」
はご契約についての大切な事項、必要な知識等についてご説明しています。
必ずご一読のうえ、大切に保存■法令等の規制により、お客さまのお勤め先等によっては、お申込みいただけない場合があります。
■生命保険 相談 所が苦情の申出を受けたことを生命保険会社に連絡し、解決を依頼した後、原 則として1ヵ月を経 過しても、契約してください。
■生命保険契約はお客さまと引受保険会社との契約となり、保険契約のお引受や保険金等のお支払は引受保険会社が行ないます。
者等と生 命保 険 会 社との間で解決がつかない 場合については、
指 定 紛 争解決 機 関として、
生 命保 険 相談 所内に裁 定審 査 会を
くわしくは、
この保険の販売資格をもつ募集代理店の担当者（生命保険募集人）にご相談ください。
■募 集代 理 店による元 本および利回り等の保証はありません。なお、保険 契約にご加入いただくか否かが募 集代 理 店における他
設け、契約者等の正当な利益の保護を図っております。
のお取引に影響を及ぼすことはありません。

Governance andInternal Control

T&D Financial Life provides its expanded product lineup a timely basis throughfinancial institutions and insurance shop agents to respond to customers’
diverse needs.
In August 2016, T&D Financial Life revised its Kakei ni Yasashii Shunyu­hosho,
which provides death and disability income protection in the form of a monthly
annuity, and its Hataraku Anata ni Yasashii Hoken, which provides living benefit
coverage for living expenses over a prescribed period for particular conditions
associated with the three major diseases (defined as cancer, acute myocardial
infarction and stroke). The revision provides extended coverage for carcinoma
in situ and simplified benefit conditions for acute myocardial infarction andstroke.
In addition, in February 2017, the company released a simple medical insurance product Kakei ni Yasashii Shushin Iryo, which provides coverage of hospitalizations not requiring overnight stays as well as outpatient surgery, and offers
a discount for non-smokers. In May 2017, the company launched Shogai­Premium World 4 and Shogai Premium Japan 4. Both of these are single-­premium whole life insurance products that address the needs of people whowant to save money they can use for themselves while at the same time saving
money to leave to family members.

無 配 当 終 身 医 療 保 険（ 無 解 約 払 戻 金・Ⅰ型 ）タバコを吸わない方は短期入院・長期入院

保険料を割り引き！

保障を充実！

生命保険契約者保護機構：
TEL 03-3286-2820■（一社）生命保険協会の「生命保険相談所」では、
電話・文書（電子メール・FAXは不可）
・来訪により生命保険に関するさまざまな相お問 合 せ 先［月曜日～金曜日（祝日・年末年始を除く）午前9時～正午、午後1時～午後5時］
談・照会・苦情をお受けしております。
また、全国各地に「連絡所」を設置し、電話にてお受けしております〒105-0023
東京都港区芝浦1-1-1
ホームページアドレス http://www.seihohogo.jp/（ホームページアドレス http://www.seiho.or.jp/）。
［お客様サービスセンター］ 0120-302-572■生命保険相談所が苦情の申し出を受けたことを生命保険会社に連絡し、解決を依頼した後、原則として1ヵ月を経過しても、ご契約者等
受付時間 9：00～17：00（土・日・祝日等を除く）と生命保険会社との間で解決がつかない場合については、
指定紛争解決機関として、
生命保険相談所内に裁定審査会を設け、ご契約［ ホ ー ム ペ ー ジ ］http://www.tdf-life.co.jp
募 集代 理 店からのご説 明事項
者等の正当な利益の保護を図っております。

もらってうれしい

健康給付金！結 前 交 付 書 面」は、ご契 約のお申込に際しての 重「契 約 締要 な 事 項 を「 契 約 概 要 」「 注 意 喚 起 情 報 」に 分 類 のうえ 記
載しています。
ご契 約前に十 分にお読みいただき、内容をご確 認・ご了解のうえ、お申込みいただきますようお願いいたします。

詳細につきましては、生命保険契約者保護機構までお問合せください。
この商品に係 る指定おいても保険金額等が削減されることがあります。
紛 争解 決 機関は（一 社）生命保 険 協会です

「生涯プレミアムジャパン4」はT& Dフィナンシャル生命を引受保険会社とする生命保険であり、預金とは異なります。

■法令等の規制により、お客さまのお勤め先等によっては、お申込みいただけない場合があります。
「T&D保険グループ」はグループ名称であり、保険会社の名称ではありません。
■生命保険契約はお客さまと引受保険会社との契約となり、保険契約のお引受や保険金等のお支払は引受保険会社が行ないます。
T＆Dフィナンシャル生命は生命保
険 契 約 者 保 護 機 構に加入しております
本保険契約の締結については、
T&Dフィナンシャル生命が引受保険会社となります。
■募 集代 理 店による元 本および利回り等の保証はありません。なお、保険 契約にご加入いただくか否かが募
集代 理 店における他■生命保険会社の業務または財産の状況の変化により、給付金額等が削減されることがあります。
のお取引に影響を及ぼすことはありません。

［引受保険会社］

平成28年8月版■Ｔ&Ｄフィナンシャル生命は、生命保険契約者保護機構に加入しております。生命保険契約者保護機構の会員である生命保険会社
2017年5月版
ご注意い
ただきたい 事 項
もしものときに、遺されたご家族がお給料と同じように毎月決まった額を受け取れる保険が経営破綻に陥った場合、生命保険契約者保護機構により保険契約者保護の措置が図られることがあります。
ただし、この場合に316 -16 -B019（ 17- 4 -9 0 -DNP）〔 登録番号TDF-16 - C-11 登録年月17.05〕

収入保障

家計に

～特定疾病にそなえる保障も選択できます～

くわしくは、この保険の販売資格をもつ募集代理店の担当者（生命保険募集人）にご相談ください。

316 -16 -B020（ 17- 4 -50 -DNP）〔 登録番号TDF-16 - C-12 登録年月17.05〕

2017年5月版

生命保 険 募 集 人について■募集代理店の担当者（生命保険募集人）は、お客さまとＴ&Ｄフィナンシャル生命との保険契約締結の媒介を行う者であり、保険契約締結の代理権はありません。したがって、保険契約は、お客さまからの保険契約のお申し込みに対してＴ&Ｄフィナンシャル[引受保険会社][募集代理店]
生命が承諾したときに有効に成立します。

は、ご契約のお申し込みに際し重要事項に関するお知らせ 「重要事項に関するお知らせ」ての重 要 な 事 項 を「 契 約 概 要 」「 注 意 喚 起 情 報 」に 分 類 の（ 契 約 概 要 ／ 注 意 喚 起 情 報 ） うえ記載しています。

この商品に係 る指定 紛 争解 決 機関は（一 社）生命保 険 協会 です■（一社）生命保険協会の「生命保険相談所」では、電話・文書（電子メール・FAXは不可）
・来訪により生命保険に関するさまざまな相〒105-0023 東京都港区芝浦1-1-1
談・照会・苦情をお受けしております。また、全国各地に「連絡所」を設置し、電話にてお受けしております［お客様サービスセンター］ 0120-302-572（ホームページアドレス http://www.seiho.or.jp/）。
受付時間 9：00～17：00（土・日・祝日等を除く）■生命保険相談所が苦情の申し出を受けたことを生命保険会社に連絡し、解決を依頼した後、原則として1ヵ月を経過しても、［ご契
ホ ー ム ペ ー ジ ］http://www.tdf-life.co.jp
約者等と生命保険会社との間で解決がつかない場合については、指定紛争解決機関として、生命保険相談 所内に裁定審査会を設け、ご契約者等の正当な利益の保護を図っております。
「T&D保険グループ」はグループ名称であり、保険会社の名称ではありません。
本保険契約の締結については、T&Dフィナンシャル生命が引受保険会社となります。

兼 商 品 パ ン フ レ ット のうえ、お申し込みいただきますようお願いいたします。

ご契 約前に十 分にお読みいただき、内容をご確 認・ご了解「家計にやさしい終身医療」はT&Dフィナンシャル生命を引受保険会社とする生命保険であり、預金とは異なります。
［引受保険会社］

T＆Dフィナンシャル生命は生命保 険 契 約 者 保 護 機 構に加入しております《Efforts to enhance services for customers》

316 -16 -B010（ 17-1-21-DNP）〔 登録番号 TDF-16 - C-10 登録年月 17.02〕 平成29年2月版■生命保険会社の業務または財産の状況の変化により、年金額等が削減されることがあります。
■Ｔ&Ｄフィナンシャル生命は、生命保険契約者保護機構に加入しております。生命保険契約者保護機構の会員である生命保険会
社が経営破綻に陥った場合、生命保険契約者保護機構により保険契約者保護の措置が図られることがあります。ただし、この場
合においても年金額等が削減されることがあります。詳細につきましては、生命保険契約者保護機構までお問い合わせください。

お問い合 わせ 先

生命保険契約者保護機構：TEL 03-3286-2820［月曜日～金曜日（祝日・年末年始を除く）午前9時～正午、午後1時～午後5時］

T&D Financial Life is strengthening its initiatives to address the needs of its
senior customers.
For example, we initiated a policy inspection system to confirm that policy重要事項に関するお知らせ
holders over a certain age haven’t changed their contact details or forgotten to
兼 商 品 パ ン フ レ ット
make a claim. We also took steps to increase customer satisfaction, such as
reducing the requirements for documents to be submitted when carrying out
procedures.
The company has set up white boards and communication boards in branches to facilitate communication with customers
who have hearing or speech difficulties.
In August 2016, the company established a call center in Osaka to strengthen the call center structure and strengthen BCP(business continuity plan) measures. The company is now able to assist customers from two locations (Tokyo and Osaka), as
well as handle an increase in the number of inquiries from customers. Moreover, the company is now able to respond more
quickly than ever in the event of a major disaster or other significant event.
ホームページアドレス http://www.seihohogo.jp/

募 集代 理 店からのご説 明事項■法令等の規制により、お客さまのお勤め先等によっては、お申込みいただけない場合があります。
■生命保険契約はお客さまと引受保険会社との契約となり、保険契約の引き受けや年金等のお支払いは引受保険会社が行います。

[募集代理店]

Priority Areas(1) Providing Better Products
and Services

おいても給付金額等が削減されることがあります。
詳細につきましては、生命保険契約者保護機構までお問い合わせください。
●この保険は、お申込日からその日を含めて8日以内（消印有効）であれば、（お問合せ、
T&Dフィナンシャル生命への書面での郵送によるお申し出
ご照会は）（ご契約後のご照会は）「 契 約 締 結 前 交 付 書 面 」は 、ご 契 約 の お 申 込 に 際 してのによりクーリング・オフ（お申し込みの撤回またはご契約の解除）をすることができます。なお、T&Dフィナンシャル生命が指定する医[引受保険会社][募集代理店]
生命保険契約者保護機構：TEL 03-3286-2820
重 要 な 事 項 を「 契 約 概 要 」「 注 意 喚 起 情 報 」に 分 類 のうえ
師による診査が終了している場合を除きます。
お問い合 わせ 先［月曜日～金曜日（祝日・年末年始を除く）午前9時～正午、午後1時～午後5時］
記 載しています。
●ご契約にあたっては、被保険者の現在の健康状態等について告知いただきます。T&Dフィナンシャル生命は告知いただいた内容に基ホームページアドレス http://www.seihohogo.jp/
づいてご契約をお引き受けするかどうかを決定します。なお、ご契約時に告知いただいた内容が事実と異なっていた場合には、告知義ご契 約前に十 分にお読みいただき、内容をご確 認・ご了解
務違反としてご契約を解除させていただくことがあります。
のうえ、お申込みいただきますようお願いいたします。
〒105-0023 東京都港区芝浦1-1-1
募 集代 理 店からのご説 明事項
ご契 約の際には「重要 事項に関するお 知らせ（契 約概 要/注 意喚 起情 報）」、
［お客様サービスセンター］ 0120-302-572「生涯プレミアムワールド4」はT& Dフィナンシャル生命を引受保険会社とする生命保険であり、預金とは異なります。
■生命保険契約はお客さまと引受保険会社との契約となり、保険契約の引き受けや給付金等のお支払いは引受保険会社が行います。
受付時間 9：00～17：00（土・日・祝日等を除く）「ご契 約のしおり･約款」を必ずご覧ください［ ホ ー ム ペ ー ジ ］http://www.tdf-life.co.jp■「重要事項に関するお知らせ（契約概要/注意喚起情報）」は、ご契約内容等に関する重要な事項のうち、特にご確認いただきたい事
項を記載しています。ご契約前に必ずお読みいただき、内容をご確認・ご了解のうえ、お申し込みいただきますようお願いします。
無 配 当 収 入 保 障 保 険（ 無 解 約 払 戻 金・Ⅱ 型 ）［引受保険会社］■「ご契約のしおり・約款」はご契約についての大切な事項、必要な知識等についてご説明しています。必ずご一読のうえ、大切に保存「T&D保険グループ」はグループ名称であり、保険会社の名称ではありません。
本保険契約の締結については、T&Dフィナンシャル生命が引受保険会社となります。
してください。

「重要事項に関するお知らせ」は、ご契約のお申し込みに際しての重 要 な 事 項 を「 契 約 概 要 」「 注 意 喚 起 情 報 」に 分 類 の[引受保険会社]（ 契 約 概 要 ／ 注 意 喚 起 情 報 ） うえ記載しています。

「T&D保険グループ」はグループ名称であり、保険会社の名称ではありません。
本保険契約の締結については、T&Dフィナンシャル生命が引受保険会社となります。

316 -16 -B0 04（ 16 - 8 -15 -DNP）〔 登録番号 TDF-16 - C- 04 登録年月 16.08〕

平成28年8月版「家計にやさしい収入保障」はT& Dフィナンシャル生命を引受保険会社とする生命保険であり、預金とは異なります。
［引受保険会社］

T&Dフィナンシャル生命は太陽生命、大同生命とともにT&D保険グループの一員です。

T&D Asset Management’s Initiatives

Responsible
Institutional Investor

2–4

Social Contribution
Activities

T&D Financial Life collects and analyzes feedback from customers regarding
the various forms it sends out and the skills of communicators at its call centers. Each year, it conducts a Customer Satisfaction Survey to help improvecustomer service and operational quality.
According to the results of the fiscal 2016 survey, more than 90% of customers gave a positive rating to the way forms were to be filled out and to the
response of call center communicators.
At the same time, many customers also responded that it was difficult tounderstand how to fill out forms and apply their seals when requesting payment, and the company subsequently began relaxing the requirements for
documentation to be submitted with various procedures and simplifying theprocedures by accepting unregistered seals and so on.
T&D Financial Life will continue to listen to its customers as it works toward achieving an even more customer-oriented
operation.

Priority Areas(3) Global Environmental
Protection《Initiatives for making improvements reflecting customer feedback》

ご契 約前に十 分にお読みいただき、内容をご確 認・ご了解のうえ、お申し込みいただきますようお願いいたします。

Priority Areas(2) Respect for Human Rights〒105-0023 東京都港区芝浦1-1-1［お客様サービスセンター］ 0120-302-572
受付時間 9：00～17：00（土・日・祝日等を除く）［ ホ ー ム ペ ー ジ ］http://www.tdf-life.co.jp《Products that contribute to the formation of a sustainable society》

OthersT&D Asset Management has established and manages the T&D Japan Equities
ESG Research Fund. This fund selectively invests in companies with outstanding
ESG (Environmental, Social and Governance) performance through ESG
research. In doing so, the fund seeks to generate investment returns that outperform the medium- to long-term market average. Moreover, by investing incompanies that seek to reduce environmental impact and help achieve a soundsociety, the fund aims to play a part in forming a sustainable society.

35

《As a responsible institutional investor》

T&D Asset Management believes that the essence of CSR is to contribute widely to society through asset management, its
original field of business, and to that end engages in a vigorous exchange of opinion and the communication of information.
In fiscal 2016, the company has participated in the proof of concept under the Ministry of the Environment’s project to builda system for environmental information disclosure, and is active as a member of an expert working group.

2–5

P et & Family Small-amount Short-term Insurance’s Initiatives《Providing for an important part of the family》

Against a background of social issues such as an advance in low birth rates and an
aging population, as well as an increase in one-person households, pet ownershiphas remained stable. Changes in the way pet owners view their pets as a memberof the family have also brought increased interest in issues such as medical carefor pets and the associated costs.
Given this background, Pet & Family Small-amount Short-term Insurance is
responding to pet healthcare costs by offering products that cover a certain portion of the cost of veterinary care for pet illness and injury, including Genki Number
One and Genki Number One Slim, ensuring peace of mind for both pet owners
and their pets when treatment is needed.

《More convenient procedures》

In November 2015, Pet & Family Small-amount Short-term Insurance began offering
new tablet-based contract procedures through its pet shop agencies. While traditional paper-based procedures and application forms often resulted in inadequate documentation, the introduction of tablets has led to shortened times for contract
completion and reduced the burden on customers.

2–6Best Senior Service

Based on the social situation that the aging of society is progressing, we are carrying out Group-wide efforts to improve theconvenience and satisfaction of our elderly customers. At Taiyo Life and Daido Life, this initiative was named the Best Senior
Service, and through this initiative, we are developing a variety of service improvements.

《Main Initiatives of Taiyo Life》① Home visit service

From July 2014, we began our customer support activities to give security and relief to seniors, those who are 70 years old
or older, by visiting their homes more than once every year. Through this activity, we explain insurance matters carefully andcomprehensively, including confirmation of policy details and examination of missed insurance claims, in order to deliver
security and relief to each individual senior customer.

② Development of new products for senior customers

In March 2016, Taiyo Life launched Himawari Dementia Treatment Insurance, the life insurance industry’s first product to offer
coverage for predetermined states caused by dementia, available for seniors with health concerns. In addition to dementia,
the product provides coverage for the diseases and illnesses to which seniors are particularly vulnerable, making it popularamong elderly customers. The cumulative number of policies sold exceeded 250,000 as of September 2017.

③ Efforts to provide greater peace of mind during contract signing and renewal

In addition to strongly encouraging family members to be present during contract signing for senior customers, Taiyo Life sales
representatives carry mobile devices and utilize video conferencing to enable head office staff to reconfirm the customer’sintent to enter into the contract and verify matters for declaration (offered with some products).
Taiyo Life has introduced a Family Registration Program, and encourages family members to sign up for this program underwhich family members of the policyholder can register their contact information in advance, in case the policyholder cannot
be contacted in the event of a major disaster or other event. Registered family members can also inquire about coverage andclaims procedures on behalf of the policyholder.

④ Kaketsuke-Tai Service

The Kaketsuke-Tai Service is a service whereby staff with specialist knowledge visit customers and their families directly when
they claim insurance benefits to relieve the burden of claims procedures and to provide pinpointed services that only staff withspecialist knowledge can offer. Many customers, including elderly customers, have spoken highly of the service, which has
been used more than 30,000 times since it was launched in April 2016. In addition, by making the process for claiming
benefits paperless, customers are now able to check their claims and complete the necessary procedures simply by providing
their signature on a dedicated mobile device.

36

Top Message/
Organizational Profile
CSR
Management《Main Initiatives of Daido Life》①	Establishment of a system by which customers can perform necessary procedures reliably and quickly
regardless of the environment

Governance andInternal Control<Designated proxy application option>
We propose the addition of a designated proxy application option to an insurance policy, under which a person who has
been designated in advance (a preregistered proxy) may file claims for payment, etc., if the insured person eligible forreceiving insurance benefits is unable to make claims due to an illness or accident.
<Family Registration Program>
We propose that our individual customers register their family members in the Family Registration Program, under whicha family member registered in advance may make an inquiry about policy details or request dispatch of claim forms when
the policyholder is unable to do so. Furthermore, we also send out a copy of the Daido Life Guide sent to policyholders
to their families as well if the policyholders request it.

Management
Control②	Provision of easy-to-read, easy-to-understand guidance and procedural documents③	Improvement of treatment of customers and hospitality

In order to provide courteous and careful service in response to customers’situations, we formulated and use a service
manual taking into account the general characteristics of our senior customers, such as changes in physical abilities andpsychological aspects, as well as visual aides. Through these means, we are striving to provide an environment in which
our customers can complete necessary procedures with peace of mind.

3–1

G4-27

G4-PR5DMA

Priority Areas(2) Respect for Human Rights

3. Improving Customer Satisfaction 

Priority Areas(1) Providing Better Products
and Services

We have reviewed our internal standards for guidance and procedural documents, and are making improvements such asincreasing font sizes. Through these efforts, the Company has obtained the“Tsutawaru Design”certification (from the UCDA).
(UCDA Certified Documents)
2015: New policy application procedure screen, notification of policy details, pension payment claim form, and claim leaflet
2016: Specification [policy overview], premium account transfer notification, premium payment information, benefits payment claim documents

Initiatives to Respond to Customer Feedback● Obtaining Customer Feedback through Daily Business Activities● System to Reflect Customer Feedback in Operations
The Group’s three life insurance companies have set up dedicated departments and committees with external members incharge of customer satisfaction management. We developed a total system ensuring customer satisfaction at all stages ofinteraction with customers, from making contracts to payment of insurance claims and benefits, based upon a clearly statedpolicy for customer satisfaction and specific guidelines for the handling of customer complaints. All the feedback collectedfrom customers is input into a centrally managed database and shared by the relevant units for the development and quality
improvement of products and services, as well as for the improvement of business practices.

Priority Areas(3) Global Environmental
Protection

To respond to society’s changing needs by providing better products and services, the Group’s three life insurance companies
collect a variety of feedback from their customers in the course of daily business activities. By establishing a multitude ofcustomer contact points through their sales representatives, agents, call centers (Customer Service Centers), the Internet andso on, they work to collect as much customer feedback as possible. They also work to proactively confirm our customers’satisfaction through regular, as well as ad hoc, surveys and other means.

Social Contribution
Activities
Responsible
Institutional Investor
Others37

● System for Reflecting Customer Feedback in Operations (Illustration is an example from Daido Life)
Customers

CustomerFeedback Council*2

Complaints, opinions,requests, appreciation, etc.
Customer contact points

Surveys (tacit opinions)Collection by employees

Branchoﬃce

Various customer surveys

Idea
Post

Call
centerWebsite

Smile
Post

Informalmeetings
with customers

Expert opinionsfrom theperspective ofcustomers+[Complaints/Consultation Web]
[Voices of Appreciation]
Gathering andanalyzing customer
CS Promotion Division
feedback

Improve operations
from the perspectiveof customers〔

Operational departments

Fiduciary Duty Promotion Committee*1
Deliberate across divisions, including the Sales Division,
Policy Division, Internal Control Division, etc.

〕

Report and proposals
Board of Directors/Executive Committee*1 Fiduciary Duty Promotion Committee
We established the Fiduciary Duty Promotion Committee to further promote customer-centric corporate activities. In addition to continuously reviewing
all processes from insurance solicitation to payments from the perspective of customers, the Fiduciary Duty ­Promotion Committee makes reports andproposals for improvements to the Board of Directors and the Executive Committee.
*2 Customer Feedback Council
The company has established the“Customer Feedback Council”in order to utilize of the insights of outside experts in sound business operations fromthe perspective of customers. The Customer Feedback Council monitors the situation with business operations related to improving customer service andreviews the appropriateness and effectiveness of the content of deliberations by the Fiduciary Duty Promotion Committee.

《Examples of Reflecting Customer Feedback in Operations》[ Taiyo Life ]● Customer Information Meetings
Taiyo Life holds regular meetings with policyholders called the“Customer Information Meetings”in order to help them gain adeeper understanding about Taiyo Life and life insurance, as well as to ask them for their opinions and requests regarding our
products and services. In fiscal 2016, meetings were held at 132 venues in August and September. 1,210 customers attended,
and Taiyo Life made presentations on its management policy, results for fiscal 2015,“Taiyo’s GENKI Project,”Kaketsuke-Tai
Service, and new products. 600 opinions were received from the participants concerning a broad range of its business operations. The feedback from policyholders was shared within the Group as valuable information and utilized to achieve improvements in various business practices.

● Acquiring a Third-party Opinion on ISO 10002 Compliance
In March 2008, Taiyo Life declared the introduction of ISO 10002, an international standard for handling complaints as regards
quality management, customer satisfaction and guidelines for complaints handling in organizations, and since then has beencommitted to continually enhancing customer-oriented service and operations by utilizing customer feedback (including complaints). In March 2017, following on from March 2016, we obtained a third-party opinion on ISO 10002 compliance thatrecognized our complaint management system as complying with ISO 10002 and functioning effectively. We have beenworking to improve our business processes based on ISO 10002 and educate employees through training programs.

38

Top Message/
Organizational Profile● Customer Complaints by TypeFY2015FY2016

No. received%

No. received%

No. received

%

2,637

34.3

1,918

31.1

1,784

28.2

New contracts
Payment of premiums, etc.

CSRManagement

Type of feedback(Units: no. of complaints received; proportion: %)FY2014

6.1

395

6.4

436

6.9

1,202

15.6

920

14.9

988

15.6

Insurance claims and benefits

1,681

21.9

1,258

20.4

1,641

25.9

Others

1,673

21.8

1,658

26.9

1,469

23.2

Total

7,666

100.0

6,149

100.0

6,318

100.0

Governance andInternal Control

473

Conservation work

* “Complaint”refers to an expression of dissatisfaction by customers.

Management
Control[ Daido Life ]● Customer Surveys《Overall Satisfaction with Daido Life
(Corporate Customers)》
Very satisfied
9.4%
Neither
16.3%

Fairlysatisfied
41.4%● Response to Customer Complaints
We define “complaint” as an expression of dissatisfaction by a customer
regarding the company’s operations. Upon receiving complaints, we immediately respond in a sincere manner, setting out to resolve such issues. At thesame time we take these complaints as valuable information to be used for
improving our business processes.

Purchase of life insurance policy

Priority Areas(2) Respect for Human Rights* The level of customer satisfaction is the percentage of customers who replied“Very Satisfied,”“Satisfied,”or“Fairly Satisfied.”● Customer Complaints by TypeType of feedback

Satisfied
30.0%

Priority Areas(1) Providing Better Products
and Services

Conducting surveys is useful in identifying hidden issues related to Daido Life’sbusiness that are difficult to uncover by passively receiving customer opinions
and requests.
Major examples include the new policy procedures survey filled out by new
policyholders after the completion of the contract procedures, with a focus on
the attitudes of sales representatives and the understandability of application
forms and other documents, as well as customer satisfaction surveys filled out
by business owners/­managers that inquire about the level of satisfaction provided by our products, services and after-sale services.

(Units: no. of complaints received; proportion: %)FY2014FY2015FY2016

No. received%

No. received%

No. received

%

1,698

14.1

1,539

13.2

1,410

12.8

1,036

8.6

838

7.2

856

7.8

4,803

39.8

4,754

40.7

4,103

37.3

Payment of insurance claims and benefits

2,134

17.7

2,030

17.4

2,643

24.0

Other

2,412

20.0

2,517

21.6

1,987

18.1

Total

12,083100.0

11,678100.0

10,999100.0

Priority Areas(3) Global Environmental
Protection

Payment of premiums
Procedures after making a contract

Social Contribution
Activities
Responsible
Institutional Investor
Others39

[ T&D Financial Life ]● Customer Survey
T&D Financial Life conducts a customer satisfaction survey to proactively reflect customer feedback in customer
service and product quality improvements. This survey includes questions about the quality of call handling by the
Customer Service Center staff and understandability of application forms and documents involved in various procedures. Results of customer surveys are available on our website.
Q.
How did you feel about theapplication form you filled out
for the procedures?

Fairlyeasy tounderstand
36.4%

Q.
How did you feel about thequality of call handling by ourCustomer Service Center staff?

Easy tounderstand
61.2%

Easy to understand ������������������ 61.2%
Fairly easy to understand ���� 36.4%
Some difficulties inunderstanding �������������������������������� 0.8%
Hard to understand ������������������ 0.5%
No answer ����������������������������������������� 1.1%

Satisfactory
support
24.0%

Polite andeasy tounderstand
62.0%

Polite and easy tounderstand ���������������������������������������� 62.0%
Satisfactory support ����������������� 24.0%
Some difficult explanation
to understand �������������������������������� 0.3%
Unpleasant response ������������� 0.2%
Have never phoned them ���� 10.1%
Others ���������������������������������������������������� 0.9%
No answer ����������������������������������������� 2.5%

Regarding application forms, 97.6% of respondents said that they were“Easy to understand”
or“Fairly easy to understand.”Regarding themanner in which our ­Customer Service Center
staff handle calls, 86.0% of respondents
reported that they were“Polite and easy tounderstand”or provided“Satisfactory support.”
Outline of survey
Methodology: The survey, together with documents forprocedures, was sent to customers whopurchased insurance policies throughfinancial institution agents and requested
insurance conservation procedures.
Survey period : December 19, 2016 to March 31, 2017
(Responses received by the end of
April 14, 2017 were processed.)
No. ofSurveys sent
: 2,196
Valid responses : 646
Response rate : 29.4%● Provision of Information on the Internet
T&D Financial Life discloses a summary of information regarding customer feedback, such as frequently made complaints,
comments and requests, on its website.

● Customer Complaints by TypeType of feedback(Units: no. of complaints received; proportion: %)FY2014FY2015FY2016

No. received%

No. received%

No. received%

New contracts

243

16.0

220

19.0

152

11.5

Payment of premiums, etc.

65

4.3

50

4.3

61

4.6

Procedures after making a contract

534

35.2

385

33.3

441

33.4

Insurance claims and benefits

412

27.1

305

26.4

426

32.2

Others

264

17.4

197

17.0

242

18.3

Total

1,518

100.0

1,157

100.0

1,322

100.0

* “Complaints”refers to customers’complaints and dissatisfaction about products and services, and expressions of dissatisfaction.

40

Top Message/
Organizational Profile

4–1

CSR
Management

4. Providing Wholehearted Reassurance 
Fairness in Offering Insurance Products to the Broader PublicLife insurance is a mutual aid system in which insurance premiums collected from a large number of policyholders are

Governance andInternal Control

used to fund insurance payments and benefits in the event of someone’s death or hospitalization. Life insurancecompanies use the law of large numbers to calculate fair premiums based on statistical data such as mortality rates
and insurance accident rates presented in life insurance tables, which are calculated separately for each age andgender. Life insurance companies maintain the fairness of the life insurance system by adding some conditions suchas additional premiums, or in the worst cases by not offering coverage, for those who do not meet the companies’

Management
Controlpredetermined standards due to health conditions or other factors. The Group’s three life insurance companies andother Group members respect customers’human rights, and develop and offer many unique insurance products
which meet a wide variety of customer needs, health conditions, gender, enrollment age and other specific circumstances at a fair premium.

Establishment of Solicitation Policies

The Group’s three life insurance companies and other Group members have established individual solicitation ­policies
for offering life insurance and other products. Under these policies, each Group company strives to develop and offer
appropriate products that meet customers’needs and circumstances.

《Solicitation Policy (In the Case of Taiyo Life)》• We will comply with the applicable laws, rules and regulations in solicitation activities.
• We will endeavor to carry out appropriate solicitation
activities in consideration of the customer’s circumstances.
• We will give due consideration to the time and the place
for solicitation activities.
• We will explain the important issues appropriately.

• We will make efforts to enhance employee educationand our training program.
• We will safeguard customer information strictly in
confidence.
• We will make continuous efforts to establish an internal
structure ensuring appropriate solicitation activities.

Efforts to Offer Customer-oriented Services

From contract procedures and after-sales service to payment of insurance claims and benefits, the three life insurance companies endeavor to provide services with an emphasis on understandability as an approach to earn trustfrom customers.

● Awards for Customer Service

Priority Areas(3) Global Environmental
Protection

4–3

Priority Areas(2) Respect for Human Rights

The following are Taiyo Life’s basic solicitation policies for offering financial products, including life insurance, to customers.
We always endeavor to develop and offer products in a proper and appropriate manner in due consideration of customers’desires, circumstances and privacy in order to provide customers with proper services through consultation.

Priority Areas(1) Providing Better Products
and Services

4–2Social Contribution
Activities《Taiyo Life · Daido Life》《Winner of the 2015 UCDA“Easy-to-Understand”Award》

Responsible
Institutional Investor

Taiyo Life and Daido Life are working to improve all of their documents, including pamphlets and contract overviews, withthe goal of creating easy-to-read, easy-to-understand documents and forms. As a result of these initiatives, Taiyo Life andDaido Life won the“Easy-to-Understand”Award, an award of excellence, in the life insurance contract overview (specification) division of the 2015 UCDA Awards, sponsored by the Universal Communication Design Association (UCDA). Taiyo
Life also revamped its website from the viewpoint of senior customers, making it easier to read, and the usability of its
system for requesting materials captured the highest score on the Accessibility For Seniors assessment conducted by
Tribeck Strategies Inc., an outside assessment company.

Others41

《Taiyo Life》《Received the 2016 UCDA“Supreme Excellence”Award》
Taiyo Life received the 2016 UCDA“Supreme Excellence”Award in recognition of the fact that the structure and designof the“Warning Information”used for providing explanations when a customer enrolls in a policy are easy to understandand allow customers to apply with no hassle, as well as the company’s stance of protecting policyholders by accurately
communicating disadvantageous information.

《Received the 2016 UCDA“Another Voice”Award》
On the declaration procedures screen developed in March 2016, simply by entering a response to the questions automatically displayed according to the customer’s health condition and medical history, the declarations necessary for judgment
regarding underwriting the policy are received accurately without omissions, and customers are able to know on the spot
if the policy will be underwritten, as well as the enrollment terms.
In May 2017, the company obtained the patent rights to the development of its Insurance Policy Support System thatallows for the enrollment process to become completely paperless. Also, the company received the“Another Voice”Award*
in the 2016 UCDA Awards (life insurance category), in recognition of the company’s efforts to make the policy enrollment
procedures (including declarations) screen easy for customers to understand and simple to complete the procedures.
* “Another Voice”Award: An award given to products and services that have been particularly well, received by consumers (including assessments byelderly people).

《Daido Life》《Obtained the“Tsutawaru Design”certification from the UCDA》
Daido Life has obtained the“Tsutawaru Design”certification from the UCDA for its main forms and screens. Daido Life
was the first company in the life insurance industry to receive this certification for non-paper media, namely for its devicebased contract application procedure screen.
(UCDA Certified Documents)
2015: New policy application procedure screen, notification of policy details, pension payment claim form and claim
leaflet2016: Specification [policy overview], premium account transfer notification, premium payment information, benefits payment claim documents《Received the 2016 UCDA“Supreme Excellence”Award》
Daido Life’s mobile device new policy application procedures screen received the“Supreme Excellence”Award in the life
insurance category of the 2016 UCDA Awards, which honors excellent communication designs. This award was received
in recognition of the fact that the screen is easy to understand and allows customers to apply without hassle.

42Top Message/
Organizational Profile
CSR
Management● Initiatives of Each Group Company《At the Time of Making a Contract》

Governance andInternal Control

Major Documents• Clearly worded“Product Pamphlet”• “Insurance Specification Documents”(contract summary) describing insurance plans tailored to individual needs ofcustomers• “Notifications of Important Matters,”as a reminder, and“Warning Information,”for calling the customer’s attention toparticularly important points• “Policy Leaflet and Policy Provisions”describing the various procedures when making a contract, and the structure of
the product• “Confirmation of Intent”as a final step to ensure that the customer’s needs are met by the insurance product offered• “Overview Materials,”which provides a concise overview of the product as well as information about fees, etc.

Management
Control《After-sales Services》

Major Information Provision Services• Notification of policy details• Distribution of service guidebooks (Taiyo Life) (T&D Financial Life)• Distribution of Security Guide (Taiyo Life)• Notification of account transfer payment• Accounting method guidance service for corporate clients (Daido Life)• Confirming policy details by visiting customers (Taiyo Life) (Daido Life)

Working toward Better After-sales Service

Priority Areas(3) Global Environmental
Protection

4–4

Priority Areas(2) Respect for Human Rights

Examples of Measures to Facilitate Making Insurance and Benefit Claims• Distribution of booklets and leaflets that comprehensively describe insurance and benefit claims procedures as well as
payable case examples (Taiyo Life) (Daido Life)• Reimbursement of expenses for obtaining a medical certificate in the event that the related insurance claim is completely
rejected despite that insurance and benefit claims• Waiving the requirement of submitting medical certificates for claims in cases in which certain criteria are met• Improvement of explanation and advice at Customer Service Center (call center) and branch offices• Introduction of designated proxy application option to allow the pre-registered proxy to file insurance claims in the eventthat the policyholder is unable to file the claim for a certain reason• Periodic follow-up of customers who take a long time to submit claim documents despite having declared an intention
to make insurance claims• Services include confirmation of senior customer intent to file a claim, after which office staff may fill out claim forms onbehalf of the customer, as well as obtaining medical certificates needed for benefit claims. (Taiyo Life)• Made it possible to designate a signing proxy other than a family member in the event that a customer has physicaldifficulty in signing, filling out or affixing their seal to claim forms due to illness or suchlike. (T&D Financial Life)

Priority Areas(1) Providing Better Products
and Services

We work to ensure customer satisfaction by providing various kinds of information after contracts.
We also work to enhance our services so that the policyholders can make insurance and benefit claims more easily.

Social Contribution
Activities

The Group’s three life insurance companies have each set up various systems aiming at providing quality after-sales
services. At Customer Service Centers, professionally trained staff handles inquiries and insurance claims from customers nationwide over the telephone in a considerate, polite, prompt, and accurate manner. Also, all our branch
office staff and sales representatives, fully aware of the importance of post-contract support, attend to individual
customers, offering the best possible service to each of them. At Taiyo Life, representatives visit senior customers atleast once a year to confirm the details of their policies and check that no claims have been missed. For customers
living farther away with whom there is less direct contact, a call center representative will conduct follow-up calls to

Responsible
Institutional Investor

check if any procedures need to be completed and to ask the customer about any opinions or requests they may
have. At Daido Life, sales representatives and agents visit customers to confirm the details of their current policies
and confirm the amount of protection needed. They also provide meticulous advice and suggestions to help customers address a range of risks, including introduction of risk management measures.

Others43

4–5

Other Services

As shown below, the Group’s three life insurance companies offer diverse services to meet the requests of customers.

● T&D Club Off
T&D Club Off provides a range of services for promoting enriched off-time activities and lifestyles to the policyholders of thethree life insurance companies and Pet and Family Small-amount Short-term Insurance. T&D Club Off members may use
domestic and overseas hotels, leisure facilities, car rentals, etc., at special preferential rates.

《Example》• Domestic hotels and Japanese inns:• Overseas hotels: about 200,000 locations
about 20,000 locations• Nursing homes, babysitters, etc.
• Leisure facilities: at about 700 locations• Housework services, pet sitting, and phone consultations on pensions and legal issue* For more details about these services, please visit each company’s website.

● Customer Service Center Open for Inquiries on Saturdays and Sundays
In order to provide services to customers who are busy on weekdays, Taiyo Life’s Customer Service Center, or call center, isopen and handles inquiries on Saturdays and Sundays from 9:00 to 17:00 as well.

● Services Useful for SMEs
Daido Life provides various services to help policyholders with business support and health support.

《Examples of Services》(Business Support)• Support for a stress check system, from initial preparation to post-deployment follow-up• Specialist support for use of M&A by small and medium enterprises• Providing reports on management strategy, industry trends, and other useful business information• Providing a standard form of company regulations• Complimentary assessment for receiving public subsidies• Complimentary assessment of employment regulation• Providing information on public support(Health Support)• Nursing care professionals provide one-stop support in resolving a variety of concerns and problems regarding nursing care
• Health counseling and second opinion service• Health screening referral service* For more details, please contact the Customer Service Center of Daido Life.

● Services through the Internet
The Group’s three life insurance companies and other Group companies provide a variety of information on theirwebsites. To improve the convenience for customers, we also offer online services for payment, inquiries and changeof registered information. At Pet and Family Small-amount Short-term Insurance, customers can purchase pet insurance on the company’s website.

44Top Message/
Organizational Profile
CSR
Management《Examples of Internet Services》
Taiyo Life

Governance andInternal Control• Change of information related to contract, such as change of address, request for adding designated proxy application
option, change of password• Request for application forms for change of account, change of first/family name, loan repayment• Used for making loans to policyholders or for the withdrawal of accumulated dividends or various types of deferred funds• Reissue of insurance certificates, annuity payment certificates, deferred fund payment certificates and life insurance
premium payment certificates•	Inquiries about insurance policy details

Daido LifeManagement
Control• Change in contract and insurance claim such as change of address, account, etc.
• Web-ATM for making loans to policyholders, withdrawal of accumulated dividends, etc.
• Inquiries about insurance policy details, inquiries about accounts for automatic withdrawal of insurance premiums, various inquiries about guidance (guidance on insurance premiums accounting method, etc.)

T&D Financial Life

* For more details, please contact the respective Customer Service Centers of the Group’s three life insurance companies.

4–6

In Order to Provide Better Services

Priority Areas(2) Respect for Human Rights

The Group’s three life insurance companies are working to enhance the skills of their customer service staff basedon a basic knowledge of life insurance, specialist knowledge and compliance essential to increase customer satisfaction. The three life insurance companies have diverse staff members such as sales representatives, customer service
staff, agents and wholesalers who are engaged in duties to provide the most suitable services to customers depending upon each individual business model. We have developed human capital training programs for such diverse staff,
and always work to provide them with the best educational and training opportunities.

Priority Areas(1) Providing Better Products
and Services• Inquiries about summary and details of policies such as coverage details and change in accumulated funds• Transfer of accumulated funds, set up transfer ratio in case of contracts with periodic increase of amount• Requests for various forms for procedures, change of address, reissue of certificates for life insurance premium payment, etc.

[ Education Program for New Employees (Taiyo Life) ]Taiyo Life has a system in place to train sales representatives to develop their capabilities to design and offer optimal
insurance plans that meet each customer’s needs depending on a variety of factors, including family structure,
customer’s satisfaction. Our sales personnel undertake internal training programs and work to obtain external qualifications to gain specialist knowledge on insurance products as well as tax affairs and financial planning expertise.

《Education Programs for New Sales Representatives (New-employee Education Programs and Financial
Planner Education Programs)》➡

Training Stage 2

Training Stage 3

Deepening understanding of basic
product knowledge and improving sales skills
necessary foroffering optimal
insurance plans tocustomers

Enhancing sales
skills and acquiringknowledge about
after-sale services,
including insurance
payout procedures

Developing capabilities necessary
for offering insurance plans thatbest meet detailed
needs of individual
customers withdifferent life plans

The period needed toachieve an even higher
level of knowledge andexpertise and build upon
what was learnt over theprevious year, in order topropose the optimum
insurance protection toeach ­customer

FP 3rd Grade

FP 2nd Grade

1st〜3rd month

4th〜6th month

7th〜12th month

13th〜36th month

Responsible
Institutional Investor

Acquisition ofbasic knowledge for insurance sales,
including­knowledge
about products
and contract
procedures

2nd〜3rd yearof training

Training Stage 1

Social Contribution
Activities

Training andacquisition ofbasic knowledge for­examination
on general
education

Preregistration
training

Registration

Attendance contract➡

Examination on general education

Pre-examination
training

Priority Areas(3) Global Environmental
Protection

occupation, income, plan for children’s education, insurance already purchased and so on, aiming to increase each

[ E-DFP Program (Daido Life) ]Sales representatives must get a firm grasp of customer needs, which are diversifying and becoming more sophisticated, and practice high-quality, consulting-oriented sales. For this reason, Daido Life has set up its own E-DFP

Others(Executive Daido Financial Planner) program with the purpose of enabling its sales representatives to obtain a wide
range of professional knowledge including taxation, finance, and financial products. The E-DFP qualification is awarded
to those who have passed all six life insurance college course examinations and are ranked as a 2nd Grade Certified
Skilled Worker of Financial Planning or above, including AFPs and CFPs.
45

《E-DFP Program (As of March 2017)》

Industry-wide
educationand exam

FP skill
certification exam

Professional
Course Exam

Advanced Professional
Course Exam

College Course Exam
(6 courses)

Life Consultant

Senior Life
Consultant

Total Life Consultant

3rd Grade Certified Skilled
Worker of Financial Planning

Acquisitionof E-DFP
qualification(787 staff
members)

2nd Grade Certified Skilled Worker ofFinancial Planning or above

1,881 staff members (including CFPs and AFPs)

4–7

Cooperation with Sales Agents and Cooperating Organizations[ Sales Agent Training Program ]At Daido Life, the head office and branches work together closely to provide high-quality support for sales agents byassisting them in responding to customers’diversified needs. As a part of these efforts, the company develops programs to offer practical training, using its own e-learning materials and practical guides to help sales agents acquire
broad knowledge on the compliance and insurance business.

[ Business Partner Meetings ]Daido Life has entered into partnerships with SME industry associations as well as the professional organizations oftax accountants and others, and has built a sales structure aimed at offering appropriate life insurance products tailored to the needs of various member companies, members who are tax accountants, and others. Because thesepartner organizations and agents are key stakeholders of Daido Life, the Company holds regular meetings with its
partners to report the latest business developments and to hear their views on Daido Life’s business operations.

[ Wholesaler Activities ]T&D Financial Life carries out elaborate support activities for its sales agents, such as financial institutions, throughits staff (wholesalers) assigned to assist sales agents in order to enable them to make the best proposals to customers. In addition, to win the trust of customers and sales agents, the company provides practical training towholesalers, to deepen knowledge about insurance and other financial products and enhance sales skills, overall
asset management, related laws and regulations as well as improve presentation skills for accurately explaining
features of our products to customers and sales agents.

46

Top Message/
Organizational Profile

Ⅵ Priority Areas
			 (2) Respect for Human Rights

1–1

CSR
Management

1. Basic Concept Basic Concept

G4-LA10

Human Resource Development Policy

Since its establishment, the T&D Life Group has been promoting the“creation of a corporate culture that encourages
demonstration of diverse talents”under the Group policy of pursuing the improvement of corporate value by allowing
each Group company to pursue its own unique and specialized business strategies. Under these shared goals, eachGroup company has formulated its training programs to develop and enhance the skills and capabilities of employees.

2–2

Initiatives to Offer Employees Opportunities for GrowthSocial Contribution
Activities

Under this system, employees can take up various challenges, such as application for dispatch to companies outside of the Group,
positions of their choice and MBA programs.

Priority Areas(3) Global Environmental
Protection

Taiyo Life, Daido Life, T&D Financial Life● In-house Recruiting

Priority Areas(2) Respect for Human Rights

The Group’s three life insurance companies provide employees with education and training through on-the-job training, group training, and supporting self-educational efforts. The Group encourages personal career improvement
efforts of individual employees by actively supporting their efforts to earn professional qualifications and offering abroad array of courses through correspondence study, e-learning and so forth.
The three life insurance companies also carry out a systematic job rotation so that employees can enhance theirability to work with a broad company-wide perspective by experiencing various jobs within the organization. Young
employees acquire basic knowledge and improve their skills through experiencing different positions, for example,
through transfers from the head office to branches or changing jobs from sales to administrative work, or vice versa,
for a certain interval after joining the company. At the managerial level, employees who have served as head officedivision managers are to serve as branch general managers, or branch managerial staff are transferred to head officepositions in a job rotation in order to strengthen their managerial skills. In addition, the Group’s three life insurancecompanies provide employees with opportunities to actively develop their own skills and offer support for theircareer development.

Priority Areas(1) Providing Better Products
and Services

2–1Management
Control

2. Utilization and Development of Human Resources Governance andInternal Control

The T&D Life Group has positioned“3. Respect for Human Rights”as a key principle of the T&D Life Group CSR
Charter. The charter clearly states that the T&D Life Group will respect human rights, and make efforts to enlighten
all its employees on human rights; the T&D Life Group will respect the individuality of all its employees, ensure a safeand rewarding work environment, and develop its human resources; and the T&D Life Group will respect privacy andstrictly control and protect personal information. The T&D Life Group believes that supporting the protection of andshowing respect for internationally declared human rights and the ongoing process of creating a comfortable work
environment where employees are able to work to meet society’s needs are important corporate responsibilities thatlead to the growth of the company and vitalization of society.

● Personnel Exchange within the Group

Personnel exchange is promoted among Group companies for facilitating the sharing of the well-developed skills anduseful knowhow possessed by each Group company.
Phase I (2008–2012): Temporary transfer or transfer to other Group company for 1 to 2 years• Number of participants

50 employees (47 men, 3 women)• Number of participants in fiscal 2013 (including long-term transfer programs)• Number of participants in fiscal 2014 28 employees (8 men, 20 women)• Number of participants in fiscal 2015 39 employees (18 men, 21 women)• Number of participants in fiscal 2016 (including long-term transfer programs)

Responsible
Institutional Investor

Phase II (2013–): Short-term training program for a maximum period of 1 month was introduced
17 employees (3 men, 14 women)

41 employees (21 men, 20 women)● Working Group Comprising Young Employees from Group Companies

OthersIn 2011, we started the Working Group for the Active Participation of Women to plan and recommend Group-widemeasures to promote the active participation of women. In fiscal 2016, we expanded the scope of the working group to
include work style reform to enable each and every employee to pursue fulfillment at work regardless of gender, and a
mixture of young male and female employees formed teams and implemented the working group’s activities.

47

● Overseas Job Assignments and Overseas MBA
Taiyo Life

Looking ahead to future overseas business strategies, we are dispatching young employees to a number of companies forapproximately three months in order to develop personnel capable of successfully working on a global level.

Daido Life

With the goal of developing human resources through diverse experiences, Daido Life offers all employees, regardless ofgender or career course, the opportunity to apply for internships with overseas firms and for MBA study overseas.

2–3

Promoting the Active Participation of the Elderly

The Group’s three life insurance companies have introduced a reemployment system for employees who are reaching
the mandatory retirement age. Also, in order to promote work style reform, we are working to give older people theopportunity to actively participate, and each Group company has introduced various systems according to its particular situation.
Also, Taiyo Life and Daido Life hold life planning seminars for employees before they reach the mandatory retirement age, to give them an opportunity to think about the way they want to work and live in the future.

Taiyo Life

From April 1, 2017, the Company raised the mandatory retirement age to 65. Furthermore, a system was introduced toallow continuous employment up to the age of 70, thereby allowing employees to work until the age of 70.

Daido Life

Effective April 1, 2017, the system was revised to employ all applicants up to a maximum age 65.
To put in place a work environment in which employees can more easily achieve their life plans, Daido Life has introduced a Home Base system for personnel employed on a nationwide basis who are 55 or older that encourages assignment to positions at offices in the same location as their homes.

3. Diversity Promotion Initiatives 
3–1

Employment of People with Disabilities

As of the end of March 2017, a total of 328 employees with disabilities, including 35 new recruits for fiscal 2016,
worked at the Group’s three life insurance companies, which account for 2.22% of the total number of employees.
We will continue working to create a workplace environment that encourages and supports people with disabilities to work comfortably and promote employment of the disabled.

● Employment of People with Disabilities at the Three Life Insurance Companies
Employment rate of people with disabilities (%)

48

FY2014FY2015FY2016

2.20

2.27

2.22

Top Message/
Organizational Profile

Human Rights Education

G4-HR2

CSR
Management

3–2

The T&D Life Group holds human rights education sessions for all employees more than twice a year on various issues,
such as discrimination due to social class or disability, harassment and LGBT orientation, to deepen employees’understanding of the importance of respecting human rights.

Governance andInternal Control

Taiyo Life

Daido Life conducts workplace human rights awareness training twice a year, with the goal of enhancing awareness ofhuman rights.
In fiscal 2016, training focused on the themes of Preventing Mental Illness and Workplace Environments Without
Harassment, with each workplace taking time to think about human rights at work and in everyday life, and engaging invigorous exchanges of opinion.

T&D Financial Life

3–3

Priority Areas(2) Respect for Human Rights

T&D Financial Life holds human rights training sessions aimed at deepening each employee’s knowledge and understanding of human rights and prompting them to proactively consider human rights issues, as well as provide them with a better
understanding of mental health and harassment (sexual harassment and power harassment), thereby helping each
employee maintain his/her mental health and fostering a healthy workplace environment free of harassment.
In fiscal 2016, we held human rights training for all employees (including temporary staff). This training covered topics
including LGBT issues and harassment in the workplace.

Priority Areas(1) Providing Better Products
and Services

Daido LifeManagement
Control

Taiyo Life has formulated a number of human rights education programs, andholds study sessions for all employees on the topic of human rights.
In fiscal 2016, in-house study sessions on various human rights issues, suchas international standards on human rights and harassment, were held for all
administrative personnel.
Workplace study sessions targeting branch employees were also held byoutside instructors and branch office managers.

Initiatives to Support Active Roles for Female Employees

The T&D Life Group has promoted efforts to create a corporate culture that diverse human resources will findmajority of the Group’s employees, enabling them to further reach their potential is an important driver of sustainablegrowth in corporate value, and the T&D Life Group recognizes that their active participation is a crucial management
priority. With this in mind, the Group’s three life insurance companies are working to revise their respective personnel
and compensation systems, as well as introducing various support systems to enhance the work-life balance.
By fostering Group-wide collaboration to encourage male employees to take childcare leave and measures toreduce total working hours, we are promoting the creation of workplace environments where everybody is motivatedto play an active role.

Priority Areas(3) Global Environmental
Protection

engaging to work in and that enables them to reach their full potential. Particularly given that women represent theSocial Contribution
Activities

To steadily advance these measures to promote the active participation of female employees, the Group’s threelife insurance companies formulated their action plans based on their respective business models.

Responsible
Institutional Investor
Others49

● Action Plan: Promote Active Roles for Women at the Three Life Insurance Companies
The T&D Life Group has disclosed action plans for promoting the active participation of women and targets for ­promoting female employees to management positions. The ratio of female managers has been steadily increasing.
Action Plan
[Initiatives]➡Implement systematic cultivationand promotion of female
employees to management
positions➡Enhance career development andwork-life balance support measures➡Transform the mindset of managers
Targets set for pro­moting
female employees tomanagement positions(Achievement deadline)

Systematically cultivateand ­promote motivatedand ­talented female
employees

Ratio of female ➡
man­agers(April 2018)

More
than

20 %

Promote diverse work
styles and support
new challenges(April 2020)

More
than

15 %

Become a company
where female workers
can work free fromanxiety and reach theirfull potential(April 2019)

Double the 7% level in 2013

14.9%
Ratio of female
managers(Total of the
April
three
2017
14.5
%
companies)
April

13.0% 2016

More
than

15 %

April

11.7% 2015
April
2014

Taiyo LifeIn March 2017, the ratio of female managers was 20.1%, thereby surpassing the initial target. In addition, a female executive
officer was appointed in April 2017.
• Training for Manager Candidates
A management development program is in place under which group training is provided to competent managerial­candidates selected from among mid-career employees at offices across the country. Candidacy for the program is not
restricted to any career category (clerical versus career-track) or gender.
• Training for Newly Appointed Female Managers
Taiyo Life provides management training for newly appointed female managers to ensure that they can efficiently perform the duties of their management roles.
• Developing Diverse Personnel
Taiyo Life is aiming at expanding the roles and responsibilities of female employees from across the company, as wellas promoting their appointment to management positions.

Daido Life
• The“Challenge Women’s Workshop”
Daido Life created a four-month workshop attended only by female employees. Under the guidance of an outside
instructor, participants worked on boosting their business skills (logical thinking and communication abilities), then usedthose skills in group study and research into efforts to promote the active participation of women.
• Career Challenge System
In addition to various courses to train female employees for management positions, Daido Life provides its employeeswith growth opportunities by gaining a wide range of business experience beyond what is available in their existing
career paths. These opportunities include in-house internships that allow the area-based employees, who have very few
transfer opportunities, to experience other duties away from their own workplaces for a short period of time, job
assignments outside the company, and the chance to apply for posts using an in-house free agent system.
• Eijyo College
Employees participate in Eijyo College, an external proposal-type training program that brings together people fromcompanies representing a wide range of industries. This training motivates female sales employees to independently
develop their careers.

T&D Financial Life
• Training to Support Women’s Active Participation
In order for female employees to gain a clear image of the leadership they should pursue and to acquire the skills
required of such leaders, the company is offering periodic collective training on various themes, including“Communication with the people around you,”“Demonstrating leadership”and“Guidance and cultivating subordinates and juniors.”
Received the“Most Excellent”Award at the Osaka City Mayor’s Awards as a Leading
Company in Women’s Active Participation
As a company actively working to give motivated women the opportunity to thrive in theworkplace, support the balance between work and family life, and encourage male
employees to take an active role in childcare, housework, and participate in community
activities, Daido Life received the“Most Excellent”Award at the Fiscal 2016 Osaka City
Mayor’
s Awards as a leading company in women’s active participation. This award wasin recognition of Daido Life having revised its personnel system to give women more
opportunities to assume new work responsibilities and key roles in the company, as wellas its steady efforts to increase the number of female managers.

50

Top Message/
Organizational Profile

LGBT-friendly

CSR
Management

3–4[ Welcomed by the Group ]The T&D Life Group’s CSR Charter calls for“Respect for Human Rights,”and the Group is striving to develop a

Governance andInternal Control

workplace environment where each employee can fully demonstrate their abilities. Regarding the LGBT community (asexual minority) from the perspective of diversity, Group companies are advancing initiatives such as implementing
training and establishing consultation desks.
In addition, from December 2016 to January 2017, the Group held seminars regarding LGBT issues for executives,
department general managers, and managerial staff. Approximately 1,700 people attended a lecture on the topic ofLGBT compliance in companies by an outside lecturer, and attendees became more aware of the importance ofManagement
Controlengaging in LGBT initiatives as a company. In addition, working-level training sessions primarily targeting Group
company human resources division managers and other human resources staff were held.

[ Customer-oriented ]The T&D Life Group’s three life insurance companies have also started to allow policyholders to designate same-sex
people are in a partnership, such as a partnership certificate issued by a local government.

4. Worker-friendly Work Environment 
4–1

Work-life Balance Initiatives

G4-LA1

G4-LA3

Individual companies belonging to the T&D Life Group have been enhancing various efforts aimed at enabling employ-

Priority Areas(1) Providing Better Products
and Services

partners as beneficiaries of insurance benefits, just like for a spouse, by submitting documents showing that the two

Priority Areas(2) Respect for Human Rights

ees to demonstrate their capabilities and improve their performance at work while at the same time fulfilling their
responsibilities at home, such as childcare, nursing care and household responsibilities, by improving the childcare leavesystem and reducing total work hours. In order to promote the active participation of female employees, the Group asa whole is promoting work-life balance initiatives with an awareness of the need to create workplaces where female
employees can continue working for a long time while experiencing life events such as marriage and childbirth.

Taiyo Life

Daido Life

Social Contribution
Activities

In addition to Challenge 19 (time to leave the company is 7 pm; there is automated shutting down of PCs at 7:30 pm)
and its other efforts to reduce total working hours, Daido Life has worked to promote work-life balance through its“slimmed-down”work campaign and other operational improvements, and by introducing a home-based work system.
As a result, the rate of male employees taking childcare leave reached 100%, and these and other efforts to support
work-life balance and reform work styles have been highly praised. In October 2015, these efforts were recognized when
Daido Life became the first life insurance company to receive the Grand Prix in the 2015 Ikumen Company Awards
sponsored by the Ministry of Health, Labour and Welfare.

Priority Areas(3) Global Environmental
Protection

Taiyo Life is supporting various work styles by promoting a flexible work system, for instance, through expanding thescope of employees eligible for the flextime system and improving the system, as well as introducing a short working hoursystem for employees engaged in childcare and nursing care, while making continuous efforts toward reducing total work
hours. Men are encouraged to participate in childrearing, and in fiscal 2015, the rate of men taking childcare leave
reached 100%.

T&D Financial Life

Responsible
Institutional Investor

Aiming at fostering a corporate culture that enhances the job satisfaction of employees, T&D Financial Life has been
making efforts to provide a workplace that allows employees to realize a good work-life balance. Specific measures taken
include introduction of a short working hour system, promotion of the flextime system, reduction in overtime through theestablishment of a no overtime day, and the automated shutting down of PCs.

Others51

● Acquisition of Maternity and Childcare Leave
FY2014FY2015FY2016

No. of employees taking maternity leave

234

290

328

Number of employees eligible to take childcare leave

410

432

462

Male

176

142

134

Female

234

290

328

366

406

450

Male

153

140

133

Female

213

266

317

6

8

12

Male

0

0

0

Female6812No. of employees taking childcare leave

No. of employees taking nursing care leave* The acquisition of maternity and childcare leave at the three life insurance companies.
* The number of administrative personnel at the three life insurance companies who have returned to work after taking childcare leave is as follows.
Fiscal 2014 220 (97.8%) (Men 143 (100%), Women 77 (93.9%))
Fiscal 2015 230 (97.5%) (Men 142 (99.3%), Women 88 (94.6%))
Fiscal 2016 228 (99.6%) (Men 133 (100%), Women 95 (99.0%))● Number of Administrative Personnel Taking Paid Leave
FY2014FY2015FY2016

11.0

11.8

12.4

FY2014FY2015FY2016

348

334

371

Voluntarily turnover

192

202

205

Male

198

194

154

66

75

72

150

140

217

126

127

133

Average number of paid leave days taken* Number of administrative personnel of the three life insurance companies taking paid leave● Turnover
Turnover (number)

Voluntarily turnoverFemaleVoluntarily turnover* Number of administrative staff at the Group’s three life insurance companies who left.
* The number of turnover includes those who left the Company upon reaching the compulsory retirement age, took up an executive position, passed away, etc.

● Measures to Support Raising the Next Generation
Since the enforcement of the Act on Advancement of Measures to Support Raising Next-Generation Children in April 2005, theGroup has formulated a unified action plan every two years to enhance the childcare support system and promote work-lifebalance. Regarding support for the development of young people, the Group’s three life insurance companies received certification as meeting the criteria of the Act on Advancement of Measures to Support Raising Next-Generation Children (Kurumin
certification) for five consecutive biennial periods starting from the first period from April 1, 2005 to March 31, 2007. T&D
Asset Management has obtained the Kurumin certification for two consecutive biennial periods starting from the fourth period
from April 1, 2011 to March 31, 2013. Additionally, in April 2008, T&D Information System became the first company with 300
or fewer employees in the information services sector in Saitama Prefecture to acquire the same certification. The company
received certification under the same initiative for four consecutive periods after renewing its certification in May 2015.
Moreover, the Platinum Kurumin System was initiated on April 1, 2015. This certification is awarded only to Kurumin-­certified
companies that have satisfied certain requirements by undertaking even more advanced activities. All three of the Group’s lifeinsurance companies obtained the“Platinum Kurumin”mark in recognition of their proactive initiatives as enterprises that
support child raising activities.

T&D Life Group companies have been certified as being companies that support the raising of childrenチ
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52

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Top Message/
Organizational Profile

Initiatives Reflecting Employee Feedback

CSR
Management

4–2

The Group’s three life insurance companies conduct employee awareness surveys addressing issues like job satisfaction, working conditions and the personnel evaluation system, and have implemented various measures based on thesurvey results. We obtain views from employees as reference information for management, which include opinions

Governance andInternal Control

about the current personnel system and its operation, as well as employee satisfaction, a critical element leading togreater customer satisfaction.

4–3

CSR Questionnaires for Employees

Management
Control

T&D Holdings attaches importance to communication within the Group, and seeks to grow together with every
employee, each of whom it sees as an important stakeholder, in the course of fulfilling the Group’s public mission
and social responsibilities. Within the Group, the T&D Life Group’s CR Report serves as a mirror that reflects theGroup’
s situation. Therefore, the report is put to good use in improving our awareness about CSR. The Group distributed copies of CR Report 2016 to corporate officers and employees, and conducted a questionnaire in order to fur-Priority Areas(1) Providing Better Products
and Services

ther improve the Group’s CSR activities.
[ Questionnaire respondents ]T&D Life Group corporate officers and employees* Questionnaires are completed anonymously.

● About the Entire Report《Commendable sections》

Digest Edition

27.7%
19.8%
10.3%
9.2%
8.4%
24.6%

CreateValue forPriority Areas(2) Respect for Human Rights① Toward a Society in which Everyone Can Work Vibrantly② Products and Services That Address Social Needs③ The T&D Life Group’s Businesses④ Initiatives to Protect the Environment⑤ Top Message⑥ Others

Corporate Responsibility Report 2016

People andSocieties《Conclusions drawn from the opinions and requests received》《How we responded to their opinions and requests》

To further enhance CSR awareness among corporate officers and employees, CR Report 2017 has been created to make theGroup’
s approach to CSR and its initiatives easier to understand, with key editorial policies including“present CSR in thereport so that it feels like a more familiar, everyday activity”and“make the report easier to read.”

5. Health Promotion for Employees 
Health Management Initiatives

G4-LA8Social Contribution
Activities

5–1

Priority Areas(3) Global Environmental
Protection

There is an improvement trend in terms of comprehensibility and the amount of
information, and the understanding of the Group’s CSR efforts is more widespreadthan before. Content that people would like to see us enhance in the future includes“­Initiatives for Employees (such as initiatives to improve the workplace environment),”“Overall Group Management (such as the business overview and future vision of Group companies),”“Group Management Soundness (compliance, risk management, etc.),”and“Initiatives for Communities and Society (such as cooperation andsponsorship of social contribution activities),”and we will look at enhancing the content on these topics.

Based on our health management philosophy, T&D Life Group companies aim to realize workplaces in which all
employees can be both physically and mentally healthy and work in a spirited manner.
Both Taiyo Life and Daido Life were recognized as 2017 Certified Health and Productivity Management Organizations (White 500) under the Ministry of Economy, Trade and Industry’s (METI) Certified Health and Productivity

Responsible
Institutional Investor

Management Organization Recognition Program, which METI established with the aim of encouraging organizations
to engage in initiatives to improve the health of their employees.
Taiyo Life is promoting“Taiyo’s GENKI Project,”an initiative aimed at energizing and improving the health of
employees, customers, and society. In order to improve the health of employees, Taiyo Life concluded an agreementwith Kaminoyama City, Yamagata Prefecture, regarding a comprehensive partnership utilizing the Kaminoyama Onsen
Kurort (health resort). The company is offering support aimed at promoting the health of employees by utilizing Kurort

OthersHealth Walking and the Kaminoyama Onsen Kurort Program.

53

Also, since 2017, Taiyo Life has been engaging in implementing a number of health management initiatives, including increasing the company’s subsidies for cancer screening and performing MCI screening tests along with healthchecks to diagnose the future risk of dementia.
Daido Life has instituted the“DAIDO KENCO Action,”which collectively refers to the company’s health-related
initiatives, and is supporting the education of“Health-oriented management.”With the aim of improving the health of
employees, under senior management’s “Koko-Kara Declaration”concerning Health-oriented management, a variety
of initiatives are being implemented. These include initiatives to reduce total working hours, such as Challenge 19
and“no overtime”days, providing wearables that measure activity status, such as heart rate and number of steps
walked, and establishing no-smoking days. These initiatives are collectively called“DAIDO Koko-Kara.”[ Recognition as a“Certified Health and Productivity Management Organization”]
Both Taiyo Life and Daido Life were recognized as Certified Health and Productivity Management Organizations (White 500) in the large enterprise category under the Ministry of­Economy, Trade and Industry’s (METI) Certified Health and Productivity Management­Organization Recognition Program, which METI established with the aim of honoring organizations that engage in initiatives to improve the health of their employees.
The two initiatives of“Taiyo’s GENKI Project”at Taiyo Life and“DAIDO Koko-Kara”at
Daido Life are being carried out to improve the health of employees, and both aim to realize
workplaces where all employees can be both physically and mentally healthy and work in a
spirited manner.

5–2

Health Promotion for Employees

G4-LA8● Initiatives by the Human Resources Department
The T&D Life Group has a clinic at its head office, and promotes the health of its employees through periodic health committee
meetings at each branch office in collaboration with industry physicians and the labor union. The Group companies also takecare of the mental health of their employees and, by contracting external physicians, provide a system for consultation andmedical service that employees can utilize free from anxiety.

● Stress Check Program
All employees at T&D Life Group companies were invited to undergo a stress check as part of the program’s goal of preventing
mental health disorders. The Group encourages self-care among its employees, and has also put in place a system for employees
under particularly high stress to receive in-person advice from a physician, and when necessary, to introduce such employees tospecialists the Group has contracted with on a part-time basis. Each company also conducts group analysis, which is beneficial
in improving the workplace environment.

● Health Insurance Societies
The Group’s three life insurance companies have their own independent health insurance societies, which work to prevent
lifestyle diseases, promote good health and engage in other activities to help society members manage their health. The
societies cover medical costs for members and their dependents, conduct campaigns to raise awareness about proper use ofhealth insurance, pay subsidies for annual physical examinations such as complete medical check-ups and promote cancer
screenings. Since fiscal 2008, the companies’health insurance societies have also been implementing specified medical checkups and healthcare guidance with the aim of preventing lifestyle diseases.

54

Top Message/
Organizational Profile

Ⅶ Priority Areas
			 (3) Global Environmental Protection

1–1

CSR
Management

1. Basic Concept Basic Concept

The T&D Life Group formulated the T&D Life Group Environmental Policy* to clarify the Group’s stance on the envi-

Governance andInternal Control

ronment and to publicize the policy among executives and employees and has promoted various activities to reduce
our environmental impacts based on the policy. The T&D Life Group has announced that its basic policy is to carryout business activities with full awareness of the importance of environmental concerns and will give sufficient consideration to global environmental protection. In addition, based on the above environmental policy, the Group has
set out its Green Purchasing Standards and Detailed Rules and gives priority to the purchase of products and services

Management
Controlthat help reduce its environmental impact in procuring a diverse group of goods ranging from office furniture, equipment and consumable supplies to real estate facilities and system equipment as well as in printing product brochures
and policy documents.
* The T&D Life Group Environmental Policy is available at http://www.td-holdings.co.jp/en/csr/csr-policy/environment.html

2–1

Promotion Framework (Environmental Management)

DMA

T&D Holdings
External institutions

Board of Directors

Priority Areas(1) Providing Better Products
and Services

2. Promotion Framework Group CSR Committee*1

Priority Areas(2) Respect for Human Rights

Internal control evaluation
Confirm accuracy of data

Group Secretariat*2

Group companies
Company B Secretariat*2

Company C Secretariat*2

Departments

Departments

Departments

Departments

Departments

Departments*1 The Group CSR Committee is chaired by the representative director and president, and vice-chaired by the director and president (executive officer incharge of CSR).
*2 Secretariat = Group CSR Committee Secretariat

Priority Areas(3) Global Environmental
Protection

Company A Secretariat*2

Social Contribution
Activities

3. Environmental Impact-reduction Initiatives 
3–1

Environmental Initiatives● Reduction of CO2 Emissions

Responsible
Institutional Investor

As more than 90% of the CO2 emissions derive from electricity use at the T&D Life Group, we have set targets for electricity
use and are taking actions to cut our energy consumption.

● Power-saving Efforts

OthersEach year the T&D Life Group participates in a“Cool Biz”campaign from May to September (setting thermostats of air conditioners at 28°C) and a“Warm Biz”campaign from November to March (setting a room temperature at 20°
C). In addition, as a
power-saving measure to prevent global warming, the Group turns off or reduces the lighting in offices, meeting rooms, hallways and other areas when they are not in use.

55

● “Lights Down” Campaign
As an initiative to raise the environmental awareness of each of the Group’s executives and employees, the T&D Life Grouphas been conducting a campaign in which it calls for a simultaneous switch-off of all the lights in offices twice a year. In fiscal
2016, this initiative was conducted in July and February. This initiative is being implemented in support of the“Reduce CO 2:‘Lights Down’Campaign”initiated by the Ministry of the Environment to address for lit up facilities and individual homes toturn off lights in order to help combat global warming.

● Efforts for Achieving Group-wide Targets
The T&D Life Group has set Group-wide targets related to environmental protection, and is working to achieve these targets
in the course of its daily business activities.
The Group’s three targets are to reduce electricity consumption, reduce office paper consumption and improve the green purchasing ratio.

《Electricity Consumption》 Targets and Results ▶ Page 58

In addition to the power-saving activities described in the preceding sections, we implement a multitude of measures toreduce electricity consumption. These efforts range from introducing a power demand monitoring system for controlling peaktime use in each building and setting a no overtime day, encouraging employees to put their computers into standby mode
when they are away from their desk and turn off printers and multifunction machines when leaving offices.

《Office Paper Consumption》 Targets and Results ▶ Page 58

We are striving to reduce the paper consumption in offices by promoting paperless meetings, two-sided and 2-in-1 printing, test
printing and confirmations before printing a large quantity and rigorously insisting on printing only after confirming printing settings.

《Green Purchasing Ratio》 Targets and Results ▶ Page 58

When procuring office supplies and stationery, we promote green purchasing by giving priority to products that are compliant
with the Act on Promoting Green Purchasing and to Eco Mark products. In addition to establishing Green Purchasing Standards
and working to prioritize purchasing of products that meet those standards, initiatives include setting up a system that requires
approval when ordering office supplies online that are not environmentally compliant.

● Promoting Paperless Office Work
With the relocation of the head office to Tokyo’s Nihonbashi district, we have installed
OA equipment in the conference rooms to realize paperless meetings of the Board of
Directors, Executive Committee, and so forth. Moreover, in order to conduct meetingsand suchlike in a paperless manner, the Group is promoting paperless practices including by distributing mobile PCs, deploying wireless LANs, and installing display units on
the tables at meetings.

●	Green Procurement Initiatives (Total Costs and Quantities ofProcurement Intended for Environmental Protection)
In addition to green purchasing initiatives, which mainly target office supplies and other consumables, Green Procurement
Standards that reduce environmental impact have been established for the printing of product brochures, policy documents andriders; procurement of lighting, air conditioning and other equipment for real estate; and for system equipment and officeautomation equipment. The Group gives priority to procurement of items that meet these standards. The results of these efforts
to promote environmentally friendly procurement are not only collated in terms of amounts spent and quantities, but specificmeasures are also studied, shared among the Group companies and used to benefit environmental protection initiatives.

56

Top Message/
Organizational Profile

Portion for which­applicability/
non-applicability is
unknown

Portion known to apply/
not apply to standard, in figures
Standard non-applicable

NumberNumberAmount(million yen)Amount(million yen)

Quantity or
number ofordersTotal

Amount(million yen)Totalamount(million yen)Total
numberGovernance andInternal Control

Standard applicable

CSR
Management《Green Procurement Results》

Printing of product brochures, riders, etc.
FY2013

FY2014

224

673

134

409

36

1,423

393

377

293

609

122

505

0.5

1,491

416

236

320

621

103

483

0.2

1,340

424

220

242

542

94

490

0.4

1,252

336
186

Management
Control

FY2015FY2016

341

System equipment and office automation equipment
1,149

108

0

0

78

78

1,227

FY2014

6,550

427

7,345

305

2

2

13,897FY2015

734

5,373

476

18,797

699

228

266

24,3981,441

FY2016

4,623

345

16,354

359

13

10

20,990714

FY2013

FY2014FY2015FY2016

16

1,026

19

1,942

Real estate equipment
0

0

5,061

5,660

5,077

6,686

0

0

5,133

9,543

5,152

11,485

986

0

0

5,271

5,097

5,283

6,082

29

1,696

0

0

4,500

4,419

4,529

6,115

G4-EN8

G4-EN10

G4-EN15

G4-EN16

G4-EN17

G4-EN23(The total of T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, and T&D Asset Management.)

3–2

Environmental Performance Data

G4-EN3

Priority Areas(2) Respect for Human Rights

12

Priority Areas(1) Providing Better Products
and Services

FY2013

The T&D Life Group discloses its measurements of CO2 emissions, electricity consumption, water consumption, andwaste generated and recycling rate. (The applicable scope and calculation methods of this data are described on page
58 in“3–4 Scope and Calculation Methods of Environmental Performance Data and Group-wide Targets and Results.”)● CO2 Emissions

★ indicates limited verification has been carried out by a third party.

FY2015FY2016★

Scope 1 (Direct emissions)

2,358 t2,315 t1,997 tScope 2 (Indirect emissions)

55,677 t

55,344 t

55,531 t

Scope 3 (Others)

6,357 t6,412 t6,461 t3,751 t3,772 t3,836 t

82 t

82 t

49 t

2,524 t2,558 t2,576 t64,392 t

64,071 t

63,989 t

Category 3 (Fuel- and energy-related activities)
Category 5 (Waste generated by business activities)
Category 6 (Business trips)
Total

Electricity consumption● Water Consumption

Reclaimed water usage rate

● Waste Generated & Recycling Rate
① Paper waste

FY2014FY2015FY2016★

95,866 MWh

96,348 MWh

97,705 MWh★ indicates limited verification has been carried out by a third party.

FY2014FY2015FY2016★

71,100 m3

64,300 m3

35,000 m3

23.7%

18.2%

2.4%

Responsible
Institutional Investor

Water consumption (Utility + reclaimed water)★ indicates limited verification has been carried out by a third party.

Social Contribution
Activities● Electricity Consumption

Priority Areas(3) Global Environmental
Protection

FY2014★ indicates limited verification has been carried out by a third party.

FY2016★

FY2015

Total amount

549 t

554 t

369 t

Recycling rate

78.2%

85.4%

79.0%

② Non-paper waste

FY2014FY2015FY2016★

Total amount

193 t

183 t

137 t

Recycling rate

66.7%

68.2%

70.9%

Others

FY201457

3–3

Group-wide Targets and Results

G4-EN1

G4-EN3

G4-EN5The T&D Life Group has set Group-wide targets for electricity consumption, office paper consumption, and the green
purchasing ratio, and is working to mitigate its environmental impact. (The applicable scope and calculation methodsof this data are described on page 58 in“3–4 Scope and Calculation Methods of Environmental Performance Data andGroup-wide Targets and Results.”)● Electricity Consumption
Baseline: FY2009 value (Electricity consumption per unit of floor space) (119 kWh/m 2)
Target: Five-year average of FY2013 to FY2017 at least 10% below baseline value.
★ indicates limited verification has been carried out by a third party.

Progress madeBaseline

FY2013

FY2014FY2015FY2016*

72,163,000kWh57,873,000kWh56,340,000
kWh56,573,000
kWh58,508,000kWh★

57,324,000
kWhTotal floor space

606,000 m2

583,000 m2

578,000 m2

605,000 m2

589,000 m2

589,000 m2

Per unit of floor space

119 kWh/m2

99 kWh/m2

97 kWh/m2

93 kWh/m2

99 kWh/m2

97 kWh/m2

83.4%

81.8%
(18.2% reduction
from the baseline
value)

Electricity
consumption

Compared tobaseline

—

83.3%

81.9%

78.5%

(Average value of
FY2013–FY2016)* The average floor space of the fiscal year shall be used in cases where the total floor space changes during the year.
* Some figures for the previous year adjusted to reflect additional values.

● Office Paper Consumption
Baseline: Five-year average from FY2009 to FY2013 (183.6 t)
Target: Cut five-year average from FY2014 to FY2018 by 9% compared to the baseline value.
★ indicates limited verification has been carried out by a third party.

FY2013

FY2014FY2015FY2016★

163.2 t160.2 t151.8 t123.1 tProgress made (Average value of FY2014–FY2016)
79.0% (21.0% reduction from the baseline value)* Total amount of office paper purchased.

● Green Purchasing Ratio
Target:Keep the green purchasing ratio for office stationery and supplies at a minimum of 80%.
FY2014FY2015FY2016

96.0%

95.9%

96.0% (Target exceeded by 16.0%)* Applies to purchases through online purchasing systems.

3–4

 cope and Calculation Methods of Environmental Performance Data
S
and Group-wide Targets and Results● Scope of Environmental Performance Data and Group-wide Targets and Results
Category

Environmental performance data

Group-wide targets and results

CO2 emissions
Electricity consumption

Electricity consumption
Green purchasing ratio

Each business site

Office paper consumption

Each business site

Each business site

Taiyo Life

Each business site + own ­building(tenant lease)

Each business site

Each business site (excluding sales
offices and branch offices)

Daido Life

Each business site + own ­building(tenant lease)

Each business site*

Each business site (excluding sales
offices and branch offices)

T&D Financial Life

Each business site

Each business site

Each business site

T&D Asset Management

Each business site

Each business site

Each business site

T&D Information Systems

Each business site——

T&D Holdings

Each business site: Refers to the head office, administrative centers, branches and sales offices (including sites occupied as tenants).
* From fiscal 2015, scope for calculating electricity usage was expanded from each site in owned buildings to owned buildings and buildings occupied
as tenants.

58

Top Message/
Organizational Profile
CSR
Management

Environmental performance data

Category

Water consumption/Waste generated & recycling rate
Water consumption and waste generation by the T&D Life Group

Daido Life Osaka Head
Office Building

Water consumption and waste generation by the T&D Life Group

Taiyo Life Urawa Building

Water consumption and waste generation by the T&D Life Group

Hamamatsucho Building

Water consumption and waste generation by the T&D Life Group

Mita Bellju Building

Water consumption and waste generation by the T&D Life Group

Governance andInternal Control

Tokyo Nihombashi Tower

Note: The data for 2013–2015 includes the data for the Shiodome Shiba-Rikyu Building (formerly the head office).

● Calculation Methods of Environmental Performance Data and Group-wide Targets and Results
Calculation method

Management
Control

Disclosure item
Environmental performance data

Scope 2 (Indirect emissions)

As above. (The measured energy input comprises the measured electric
power, steam, and hot and cold water.)CO2emissionsCategory 3(Fuel- and­energy-related
activities)

The figures were calculated by multiplying the measured input of electric
power, steam, and hot and cold water by the predetermined coefficient.

Category 5(Waste generated
by businessactivities)

Calculated by multiplying the waste generated by the predetermined­coefficient.

Category 6(Business trips)

Calculated by multiplying the number of Group personnel at the end of
the fiscal year by the ­predetermined coefficient.
The total emissions from the sum of Scope 1 (Direct emissions), Scope 2(Indirect emissions), and Scope 3 (Others).

Electricity consumption

The annual amount of office-use electricity purchased from each­ nergy-supplying company is calculated in accordance with the law one
the rationalization of energy consumption.

Water consumption

The reportable item according to the environmental reporting guidelines of the Ministry of the Environment comprises the amount used on
the invoices received from the water supply authorities.
Measured based on the Waste Disposal & Public Cleansing Law andother laws concerned with waste disposal and cleaning.

Waste generated

Calculated according to the invoices received from waste disposal
companies.

Recycling rate

The recycled amount is calculated according to the invoices received
from waste disposal companies, and the recycling rate is calculated by
dividing the recycled amount by the waste generated.

Social Contribution
Activities

Waste generated &­recycling rate

Group-wide

Priority Areas(3) Global Environmental
Protection

Total

Priority Areas(2) Respect for Human Rights

Scope 3(Others)

Group-wide

Basic Guidelines Ver. 2.2 regarding the measurement of greenhouse gas
emissions generated by the supply chain.
They are measured on the basis of directives from the Ministry of theEnvironment and the Ministry of Economy, Trade and Industry.

Priority Areas(1) Providing Better Products
and Services

Scope 1 (Direct emissions)

The figures were calculated by multiplying the measured energy input
by the predetermined coefficient in accordance with the Greenhouse
Gas Emission Volume Calculation, Reporting, and Disclosing System.
(The measured energy input comprises the measured gas, heavy oil,and kerosene.)

Group-wide targets and results
The calculation excludes the amount used by tenants of the Group’sbuildings, and is calculated using the annual amount of office-use electricity purchased in accordance with the relevant energy-saving laws.

Office paper use

A reportable item according to the environmental reporting guidelinesof the Ministry of the Environment, and is calculated from the purchasing system data.

Responsible
Institutional Investor

Electricity consumption

Others59

3–5

Independent Assurance Report

G4-33

The T&D Life Group obtained third-party assurance from Ernst & Young ShinNihon LLC for fiscal 2016 data presented
in section“3–2 Environmental Performance Data”on page 57 and section“3–3 Group-wide Targets and Results”onpage 58 in accordance with the International Standard on Assurance Engagements (ISAE) 3000 (Revised) and 3410
(International Auditing and Assurance Standards Board).

Translation

The following is an English translation of an independent assurance report prepared in Japanese and is for information
and reference purposes only. In the event of a discrepancy between the Japanese and English versions, the Japaneseversion will prevail.

September 8, 2017

TO:
Mr. Tetsuhiro Kida
Representative Director and President
T&D Holdings, Inc.

Independent Assurance Report

Kenji Sawami Partner
Ernst & Young ShinNihon LLC

Tokyo

We, Ernst & Young ShinNihon LLC, have been commissioned by T&D Holdings, Inc. (hereafter the “Company”) andhave carried out a limited assurance engagement on the Key Environmental Performance Indicators (hereafter the"Indicators") of the Company and its major subsidiaries for the year ended March 31, 2017 as included in theEnvironmental Performance Data and Group-wide Targets and Results of the Company’s Corporate Responsibility
Report 2017 (hereafter the “Report”). The scope of our assurance procedures was limited to the Indicators marked withthe symbol "★" in the Report.
1.

2.

3.

4.

60

The Company’s Responsibilities
The Company is responsible for preparing the Indicators in accordance with the Company’s own criteria, which it
determined with consideration of Japanese environmental regulations as presented in the Scope and Calculation Methodsof Environmental Performance Data and Group-wide Targets and Results of the Report. Greenhouse gas (GHG) emissions
are estimated using emissions factors, which are subject to scientific and estimation uncertainties, given instruments formeasuring GHG emissions may vary in characteristics, in terms of functions and assumed parameters.
Our Independence and Quality Control
We have met the independence requirements of the Code of Ethics for Professional Accountants issued by theInternational Ethics Standards Board for Accountants in March 2013, which is based on the fundamental principles ofintegrity, objectiveness, professional competence and due care, confidentiality, and professional behavior.
In addition, we maintain a comprehensive quality control system, including documented policies and procedures forcompliance with ethical rules, professional standards, and applicable laws and regulations in accordance with theInternational Standard on Quality Control 1 issued by the International Auditing and Assurance Standards Board in April
2009.
Our responsibilities
Our responsibility is to express a limited assurance conclusion on the Indicators included in the Report based on theprocedures we have performed and the evidence we have obtained.
We conducted our limited assurance engagement in accordance with the International Standard on Assurance
Engagements: Assurance Engagements Other than Audits or Reviews of Historical Financial Information - (“ISAE3000”) (Revised), issued by the International Auditing and Assurance Standards Board in December 2013, Practical
Guidelines for the Assurance of Sustainability Information, revised in December 2014 by the Japanese Association of
Assurance Organizations for Sustainability Information and, with respect of GHG emissions, Assurance Engagements on
Greenhouse Gas Statements (“ISAE 3410”), issued by the International Auditing and Assurance Standards Board in June
2012. The procedures, which we have been performed according to our professional judgment, include inquiries,
document inspection, analytical procedures, reconciliation between source documents and Indicators in the Report, as
well as the following:• Making inquiries regarding the Company’s own criteria that it determined with consideration of Japaneseenvironmental regulations, and evaluating the appropriateness thereof;• Inspecting relevant documents with regard to the design of the Company’s internal controls related to the Indicators,
and inquiring of personnel responsible thereof at the headquarters and one major subsidiary visited;• Performing analytical procedures concerning the Indicators at the headquarters and one major subsidiary visited; and• Testing, on a sample basis, underlying source information and conducting relevant re-calculations at the headquarters
and one major subsidiary visited.
The procedures performed in a limited assurance engagement are more limited in nature, timing and extent than areasonable assurance engagement. As a result, the level of assurance obtained in a limited assurance engagement is lower
than would have been obtained if we had performed a reasonable assurance engagement.
Conclusion
Based on the procedures performed and evidence obtained, nothing has come to our attention that causes us to believethat the Indicators included in the Report have not been measured and reported in accordance with the Company’s own
criteria that it determined with consideration of Japanese environmental regulations.

Top Message/
Organizational Profile

4–1

Forest Conservation Activities

Taiyo Life

CSRManagement

4. Forest Conservation Activities 
G4-EN13

Kutsuki Forest of Taiyo Life (Shiga Prefecture)

March 2006

November 2007

Area

Approx. 4.8 ha

Approx. 12.7 ha

19 t (Estimate by the Forestry Agency)

81 t (Estimate by Takashima City)

CO2 Absorption

Priority Areas(2) Respect for Human Rights

Forest of Taiyo Life (Tochigi Prefecture)

Date of Establishment

Priority Areas(1) Providing Better Products
and Services

Name of Forest

Management
ControlLife insurance companies use vast amounts of paper including office paper, life
insurance pamphlets, policy provisions and others in the course of its business
operations. To restore forest resources and preserve greenery, Taiyo Life conducts afforestation projects. It has established the Forests of Taiyo Life in­Nasushiobara (Tochigi Prefecture) and Takashima (Shiga Prefecture). The first
Forest of Taiyo Life was established in March 2006 in Nasushiobara as a project
under the Forestry Agency’s“Corporate Forest”program. In cooperation with
the Enna District Forest Office and others, we conducted forest improvement
activities including forest thinning and the maintenance of walking trails in Julyand November 2016. In addition, in May, we invited members of the Japan Down
Syndrome Society and their families to take part in a forest studies class experience (total number of participants for the year: approx. 174). Our second corporate forest (Kutsuki Forest of Taiyo Life) wasestablished in Takashima, Shiga Prefecture in November 2007. For this forest, we collaborated with the Asosatoyama Center,a local NPO, in conducting forest improvement activities, including the improvement of forest roads and the clearing out offallen leaves in red pine forests, in September and December 2016. We also conducted Kurort Health Walking using theKutsuki Forest course in September 2016, and hosted the“Acorn Project”in December 2016, whereby local elementary
students grew broad-leaf seedlings from acorns and then planted them in the forest at the time of graduation (total numberof participants for the year: approximately 277).

Governance andInternal Control● Forest Conservation Activities● Forest Conservation Initiative: Use of Timber from Forest Thinning
As an initiative for reducing waste of resources while promoting sustainable forest conservation, Taiyo Life is conducting thefollowing activities to achieve the“use it wisely”component of the“plant it, raise it, harvest it, use it wisely”cycle for forests.

Active Use of“3.9 Paper”*
Another initiative designed to promote use of timber from forest thinning is the use of“3.9 Paper”in paper wrappers for“Wood Thoughtfulness Chopsticks.”* “3.9 Paper”is a project launched to promote the use of domestic timber from forest thinning. Under this project, the costs of the transportation oftimber from the forest to the wood chip mill are borne by the users of the paper in printing.

Priority Areas(3) Global Environmental
Protection“Chopsticks Project”launched to promote the use of disposable chopsticks made from domestic timber derived fromforest thinning and wood scraps
Our employees and executives made use of 470,185 pairs of chopsticks in aggregate from September 2006 to March 2017.
To promote forest development by encouraging use of timber from forest thinning, Taiyo Life has created its own disposable chopsticks from Yoshino Japanese cedar derived from forest thinning. The chopsticks are distributed for a charge tothose who request them, and efforts are made to use them at meals during internal meetings and so on.

5–1

Social Contribution
Activities

5. Environmental Communications and Educational Activities Environmental Communications and Educational Activities

T&D Holdings endorses the activitiesof the Japan UNEP Association which

国連環境計画（UNEP）機関誌－私たちの地球－ 日本語版 2015 Vol.3（通巻 40 号）

国連環境計画（UNEP）機関誌－私たちの地球－ 日本語版 2016 Vol.1（通巻 41 号）

Responsible
Institutional Investor

produces the Japanese edition of Our

国連環境計画（UNEP）機関誌－私たちの地球－ 日本語版 2017 Vol.1（通巻 42 号）

Planet, published by the United
Nations Environment Programme(UNEP). This publication is distributed
to all companies in the T&D Life Group
as well as to local elementary andlibraries, and other parties to raiseawareness of environmental issues.

Healthy Planet, Healthy People

健全な地球、健康な人々

Making Our Future Chemical-Safe

私たちの未来を化学物質から守る

Urban solutions

Making cities strong, smart, sustainable

Othersjunior and senior high schools, public

都市の解決策都市を強く、賢く、持続可能にする

マースーメ・エブテカール
クリーンな空気で呼吸できるように

ハーリド・ファハミ
行動を起こす時陳吉寧
ゆっくりと着実に望月義夫
水銀廃棄物に光を当てる

トニー・タン・ケン・ヤム
ザ・シンガポール・ストーリー

マウリシオ・ロダス・
エスピネル
都市の権限を強化

マリア・ネイラ
開発の健全な鼓動

ニーナ・クロミニエル
REACHの範囲内でシャラン・バロウ
産業の変革に支援を李勇
重要な可能性ジョアン・クロス
機会をつかむ

マーガレット・チャン
健全な都市

61

Ⅷ

Social Contribution Activities

G4-SO1

1. Basic Concept 
1–1

Basic Concept

As a Group engaged in the life insurance business with its highly public and social nature, the T&D Life Group implements a variety of initiatives aimed at contributing to society and conserving the environment. In addition, the Groupsupports the volunteer activities of its employees and gets involved in social programs by partnering with the foundations. As a life insurance group, our efforts focus primarily on“improving health, medical care and welfare,”“developing a sound society”and“protecting the global environment,”the themes considered highly relevant in view of ourcommitment to fulfilling our public mission and meeting our social responsibilities with the ultimate aim of achieving
sustained growth in step with society.
* The protection of the global environment is described in“VII. Priority Areas (3) Global Environmental Protection”on page 55.

2. Improving Health and Welfare (Health, Medical Care, Welfare, etc.) 
2–1

Blood Drives

The T&D Life Group cooperates with blood drives hosted by theJapanese Red Cross Tokyo Metropolitan Blood Center. The head
office divisions (Tokyo) of each company held biannual blood
drives in the summer and the winter, and executives and employees are encouraged to donate blood. In fiscal 2016, a total of
314 people in the Group donated blood during the drive.

2–2

Friends of Taiyo Life Goodwill Circles

The Friends of Taiyo Life Goodwill Circles “Friends”(), which was establishedin December 2005 and is composed of executives and employees from
Taiyo Life and its affiliates, has 8,632 members as of March 31, 2017. Inorder to support social contribution activities on a monthly basis, the members contribute from their take-home salary. At present, the Friends mainly
provides supports for local community-based social contribution activities
driven by branches nationwide and head office departments, environmental
conservation activities in cooperation with NPOs and the like, and educational support. Details of the activities are posted in Taiyo Life’s in-house
journal, through which the company is calling for broader participation by
executives and employees in the activities.

Photograph source: JOICFP (a Japan-based
international NGO)

《Major Activities in FY2016》• Contribution to local communities:
Support for victims of the Kumamoto Earthquakes, collection and donation of pull tabs, aluminum cans and PET bottle caps,
and consolation for nursing homes for the elderly by the Kokarina Club (compensation of travel expenses)• Educational support: Donation of school bags to children in Afghanistan through JOICFP (a Japan-based international NGO)

2–3

Daido Life Employees’Community Contribution ClubThe Daido Life Employees’Community Contribution Club, which was established in 1992 as an independent organization for corporate citizenship activities and is composed of Daido Life’s executives and employees, works topromote and support fundraising activities and volunteer activities. In addition,
since 1994, the club has been implementing the One-day Outing Volunteer
Activity for the Physically Disabled. Under this program, employees take volunteer work leave to help people with physical disabilities, who are rarely able
to go outside in everyday life, so that they can take part in an outing. The
program offers participants opportunities to deepen their understanding of disabilities by directly interacting with disabled people while talking and dining together, assisting wheelchair users, providing walking assistance and so forth.

62

Top Message/
Organizational Profile
CSR
Management《Major Activities in FY2016》

Supporting the Japan Down Syndrome Society

Taiyo LifeManagement
Control

2–4

Governance andInternal Control• Fundraising and donation: Proceeds from donations from executives and employees and revenues from the charity calendar
exhibitions were used as funds to make contributions to organizations that support social charitable activities and facilities forthe disabled (including facilities damaged by the Great East Japan Earthquake of 2011 and the Kumamoto Earthquake of 2016).
• Used stamps and pre-paid cards collection drive: Used stamps and pre-paid cards collected by head office departments,
branches nationwide, and affiliates were put to good use in supporting overseas medical cooperation and in giving wells as
gifts to the areas in Asia suffering from water shortages through organizations supporting social contribution activities. In
addition, by collecting PET bottle caps, the club also assisted the Ecocap Movement to fund vaccines for children in thedeveloping world while contributing to the global environment.
• Volunteer activities: In addition to participating as volunteers in the National Sports Festival for People with Disabilities, theclub also conducted the One-day Outing Volunteer Activity for the Physically Disabled and suchlike.

Taiyo Life and Friends of Taiyo Life Goodwill Circles support the Japan Down
Syndrome Society.
• Support activities as a supporting member of the association• Provide Taiyo Life conference rooms for use as venues for seminars held by the
association and for meetings of its Board of Trustees and Board of Directors• Participation of the corporate officers and employees of branches and head office
departments as volunteers at association activities

2–5

Supporting Sports for People with Disabilities

Daido Life

Priority Areas(2) Respect for Human Rights

Daido Life has been a special sponsor of the National Sports Festival for People

Priority Areas(1) Providing Better Products
and Services《Main Activities》

with Disabilities every year since the first National Sports Games for the Mentally Handicapped (Yuaipic)* was held in 1992, when Daido Life celebrated its
90th anniversary. It is the largest sports event for people with disabilities inJapan, aiming at helping the disabled experience the joy of playing sports, raising public awareness about their lives, and promoting greater social participation. Every year, Daido Life sets up a company booth in the Fureai Hiroba(Get-Together Plaza), a venue for interacting with participating athletes, where
many executives and employees of Daido Life and Taiyo Life work as volunteers to support this event.

* The National Sports Games for the Mentally Handicapped merged with the National Sports Games for the Physically Disabled in 2001, and has been held
as the National Sports Festival for People with Disabilities since then.

2–6

The Daido Life Welfare Foundation《Purpose of Establishment》

Priority Areas(3) Global Environmental
Protection

In January 2015, Daido Life commenced initiatives to further spread and develop sports for people with disabilities
in its capacity as an official partner of the Japanese Para-Sports Association.

Social Contribution
Activities

Daido Life established the foundation in 1974. The foundation aims to contribute to public health and welfare byproviding grants to programs designed to address health problems arising from the deterioration of environmental
living conditions, together with various issues associated with the sharp increase in the number of elderly people.

《Main Activities》● Regional Health and Welfare Research Grants & Volunteer Activity Grants

Responsible
Institutional Investor• Regional health and welfare research grants: Support research programs conducted bythose involved in public health promotion and welfare activities to address issued
faced by local communities in the areas of health, medical care and social welfare.
• Senior volunteer activity grants: Support volunteer activities conducted by people
aged 60 and over to enhance the welfare of senior citizens or disabled people orfoster the healthy emotional development of children through social interaction.
• Company worker volunteer activity grants: Support volunteer activities conductedby workers who use their days off to work toward enhancing the welfare of seniorcitizens and disabled people, or fostering the healthy emotional development ofchildren through social interaction.

Others63

《Cumulative Grants from Establishment to FY2016》3,720 grants; 1,603.57 million yen● Publication of the“Environment and Health”Series Brochures
Published the“Environment and Health”series brochures, which contain articles written by experts in a compact and readerfriendly style on various issues of particularly high public interest in areas of the environment, health and welfare. Since its
launch in 1975, 72 brochures have been published. To ensure that these brochures are accessible to many people publications in recent years were digitized and made public on the foundation’s website.

● Home Care/Nursing Consultation and Workshop
A video mostly depicting scenes from the home care/nursing consultation and workshop is available as a DVD and can beborrowed free of charge.

2–7

The Taiyo Life Welfare Foundation《Purpose of Establishment》

Established in 1984 to commemorate the 90th anniversary of the founding of Taiyo Life. This foundation works to
improve social welfare in Japan by sponsoring the projects to enhance welfare of the elderly and the disabled.

* In December 2009, when the foundation was authorized as a public interest corporation, the name of the foundation was changed from Taiyo Life
Himawari Foundation to the Taiyo Life Welfare Foundation.

《Main Activities》• Project grants: Grants to the projects by volunteer groups and NPOs working to contribute to the welfare of the elderly, thedisabled living at home, and those with dementia.
• Research grants: Grants for study and research regarding healthcare and medical care for the elderly and lifestyle diseases
and welfare of the elderly.

《Cumulative Grants from Establishment to FY2016》1,950 grants; 1,208.83 million yen● Main Activities in FY2016
In fiscal 2016, aiming to fulfill its key founding objective of contributing to improved social welfare, the foundation continued
offering grants to projects undertaken by volunteer groups working resolutely to enhance the welfare of local communities. The
foundation also awards research grants to study and research programs seeking to improve the welfare of the elderly and so on.
In fiscal 2016, a total of 68 grants (worth 21.84 million yen) were offered to 63 volunteer/NPO projects (19.39 million yen)and 5 study/research projects (2.45 million yen).

3. Developing a Sound Society (Education, Sports, Local Community Contribution, etc.) 
3–1

Nationwide Clean Campaign

Taiyo LifeAs a part of its activities for contribution to the local community, Taiyo Life began
an annual cleaning of the vicinity of its head office in 1982. In 2004, it renamed
this activity the“Nationwide Clean Campaign,”and its branches nationwide, from
Hokkaido in the north to Okinawa in the south, began clean-up campaigns in thesurrounding community. In fiscal 2016, the campaign attracted 5,722 participants(executives, employees, and their families), and the clean-up activities were carried out with a sense of gratitude to the local area that had been their home day
after day. The employees were united in their work of conducting the social
contribution activities.

3–2

Sponsorship of the Japan Junior High School Rugby Football Tournament Taiyo Life

Since fiscal 2011, Taiyo Life has been a special sponsor of the Japan Junior HighSchool Rugby Football Tournament hosted by the Japan Rugby Football Union(JRFU). Taiyo Life chose this sponsorship in sympathy with the basic spirit of
Rugby,“all for one, one for all”which is common to the basic principal of life
insurance. In full endorsement of the objective of the tournament, which can besummarized as“helping young rugby players and other youth to develop thequality and skills necessary for shaping a sound society,”we are supporting thesound development of young people through promoting junior high school
rugby in cooperation with the JRFU.

64

Top Message/
Organizational Profile

Endowed Open Courses at Universities

Daido Life

CSRManagement

3–3

As an expression of gratitude to its many supporters, Daido Life began annually endowing open courses at universities in fiscal 2002 as part of the company’s centenary celebrations. These courses offer a lineup of topics that

Governance andInternal Control

include a mixture of theory and practice, and provide managers of small- to
medium-sized businesses with opportunities for acquiring knowledge andskills relevant to management and business. The courses have been very
well received by those who have attended them, with over 13,000 people
participating over the past 15 years.

Management
Control

In fiscal 2016, courses were held at nine universities across Japan, including Japan Women’s University of which Asako Hirooka (a female industrialist
in Japan’s Meiji Period (1868–1912) who was one of the founders of Daido Life) was involved in the founding.

The Daido Life Foundation《Purpose of Establishment》

The Daido Life Foundation was established in 1985 in celebration of the company’s 80th anniversary. The objective of thefoundation is to promote international mutual understanding through cultural exchanges with or grants to other countries,
thereby contributing to the internationalization of Japan.

《Main Activities》● Presentation of Daido Life Foundation Awards for Area Studies

Priority Areas(2) Respect for Human Rights

To encourage area studies globally, the foundation gives Daido Life Foundation Awards for Area Studies and Daido LifeFoundation Encouragement Awards for Area Studies to researchers who have achieved superior results in area studies. Daido
Life Foundation Area Studies Special Awards are presented to individuals who have made a distinguished contribution to
deepening international mutual understanding.

Priority Areas(1) Providing Better Products
and Services

3–4● Translation and Publication Activities

Priority Areas(3) Global Environmental
Protection

With the aim of helping Japanese people deepen their understanding of the history, cultures and customs of other Asian countries and facilitate friendship between
them, the foundation undertakes translation of literature published in the region; 68
contemporary Asian works including novels, poems, essays, etc., from 12 countries
were translated into Japanese and donated to universities and public libraries
across Japan. With a view to increasing readers of and interest in these works, thefoundation has digitized these publications since fiscal 2012 and has made themavailable for free in an electronic format on their website. On the other side, Japanese literature and biographies of Japanese figures are translated into various
Asian languages in a bid to help people in the region to develop a better understanding of Japan and its culture. A total of 40 Japanese works have been translated into local languages for publication in 8 countries and donated to local
universities and libraries.

● Educational Support Activities
Social Contribution
Activities

The foundation offers support to improve educational environments in Southeast Asian countries by sponsoring school construction projects (20 schools constructed in 5 countries) and donating books and school supplies in the hope to raise awareness of
the importance of school-based education in local communities. In commendation of its efforts and contributions to education
over the years, the foundation was conferred a Third Order of Labor Merit by the government of Laos in February 2013.

3–5

Hosting Internship Program

Daido Life

Responsible
Institutional Investor

Daido Life provides college students with internship opportunities in order for them to understand the life insurance
business, both for general business operations and specialized operations such as actuary, asset management, andthe payment of insurance claims. Through the internship program, where the participants can practice working
experience in the workplace related to their university major and career interest, they will be motivated to work anddeepen their understanding of the required knowledge and skills and a typical workplace environment, and utilize
them as a basis for designing a specific career plan and for considering their aptitude.

Others65

3–6

Support for Areas Affected by Disasters

When a major disaster occurs, the T&D Life Group and its Group companies provide support that includes making
contributions to disaster relief funds and cooperating with recovery work.
Shortly after the Great East Japan Earthquake, the Group promptly dispatched its executives and employees to theaffected areas, where they participated in volunteer activities such as removing rubble, bringing in relief goods, andrebuilding individual homes and temples/shrines. In subsequent years, the Group continued to provide a broad rangeof support, including making donations.
In the case of the Kumamoto Earthquakes, the Group made donations to offer support toward recovery in thedisaster-hit areas.

3–7

Daido Life Survey

Daido Life

From October 2015, Daido Life has been conducting the Daido Life Survey, a monthly survey for managers of small
and medium enterprises (SMEs) nationwide. The survey aims to collect the direct opinions of the managers of SMEs
on such matters as business confidence and management issues of SMEs, in order to help us by providing corporate
management tips.
Daido Life strives to provide useful and timely information, including on topics in which all managers are highlyinterested, together with tips about corporate management, by focusing on the small businesses that comprise mostSMEs and by taking advantage of the uniqueness of this monthly survey.

66

Top Message/
Organizational Profile

Ⅸ

Responsible Institutional Investor
DMA

G4-FS10

G4-FS11

CSR
Management

Responsible Investment Initiatives

A discussion with asset managers from three Group companies thatare signatories to the UN’s Principles for Responsible Investment

Governance andInternal Control
Management
Control

Minoru Yoneda

Investment Planning Section,
Planning Department▲▲

T&D Asset Management Co., Ltd.

Daido Life Insurance Company

Akane Kumagai

Teppei Iwamoto

ESG Analyst, Responsible Investment
Group, Institutional Investors Division

Fund Manager,
Asset ­Management Department

Priority Areas(1) Providing Better Products
and Services▲

Taiyo Life Insurance Company

Priority Areas(2) Respect for Human Rights

Position as of July 2017

Signing the Principles for Responsible Investment
Yoneda: Taiyo Life in 2007 became the first Japanese life insurance company to sign the UN’s Principles for
Responsible Investment (PRI). The PRI declare that as an institutional investor we will incorporate
Environmental, Social and Governance (ESG) issues into investment analysis and decision-making
processes. One of our important social roles as a life insurance company is faithfully paying out
insurance money and benefits, but we also have a social role to play as a long-term institutional
payment of insurance benefits, and so the obvious course of action at the time for an insurancecompany was strengthening payment systems, but we also became a signatory to the PRI out of adesire to contribute to society as an institutional investor.
Kumagai: T&D Asset Management began conducting surveys in 2011 with the aim of utilizing ESG factors in
asset management. The PRI were in accordance with the thrust of our initiatives, and based on thefact that they also match the long-term interests of our clients, we became a signatory in 2012.

Priority Areas(3) Global Environmental
Protection

investor. The insurance industry as a whole in 2007 had been shaken by problems involving theSocial Contribution
Activities

Iwamoto: Daido Life signed the principles in 2016. We had long been involved in initiatives that helped solve
social issues and became a signatory in order to actively play a role not only in the area of life
insurance but also in asset management.
Yoneda:PRI signatory institutions report the performance of initiatives with respect to the principles each year.
The framework for the report is published by the end of the year, so we confirm the contents andconduct self-evaluations for each asset class. Each year we formulate a PRI action plan and finalize it

Responsible
Institutional Investor

at the upper management level, but the process presents a good opportunity at the stage preceding
this for managers of each asset class to conduct self-evaluations on investment processes and performances. Through issues indentified through this process, changes in reporting items and other information, we confirm trends in global ESG investment and formulate the activities plan based on this.

Others67

Kumagai: In addition to that, we have monitoring from asset owners, and it is necessary to provide even moredetailed information on PRI initiatives. The PRI reporting area I’
m involved in is shareholder voting
and engagement (dialogue with companies receiving investment), and we have to show the extent
to which engagement is being conducted effectively and with clear goals. For investment clients, weare required to report activities in specific terms. On this point, due in part also to revisions to the
Stewardship Code, I think a further level of depth is needed.
Yoneda: The PRI and the Stewardship Code require the same things regarding voting rights execution andengagement activities.

Approach to Responsible Investment
Iwamoto: I’m currently in charge of foreign and domestic corporate bonds. In making investment decisions, I
consider both investment returns and the return to society. I think one of the roles society seeks
from institutional investors is contributing to social returns. However, since we are institutional investors and not philanthropists, one of the things we have to do is consider how to integrate social
returns with investment returns.
Kumagai: Empirical studies continue to be conducted on ESG factors and investment results and partial correlations have been found with G, Governance. Regarding E, Environmental, and S, Social, there area variety of opinions, but consideration of ESG factors is essential to investment decisions. It is
generally thought that when the investment timeframe is longer, non-financial information and intangible assets become more important as investment decision factors than financial information. We
also believe that with long-term investments, ESG factors, which are a type of non-financial information, are important factors in the formation of corporate and share value.
Yoneda: This is a bit of a different perspective, and while I used the expression earlier of the social role of alife insurer and the social role of an institutional investor, as a basic concept, I think the aims of a life
insurer and the aims of ESG investment are the same. The PRI require that ESG initiatives be promoted throughout the entire company, including upper management, and not only by employees in
the asset management division. I feel that when explaining to people outside the company that weengage in ESG investment through company-wide systems, it won’t be adequately conveyed unless
we start from this basic concept.
Iwamoto: Europe is the leader in this area. For example, institutional investors are required by law to declaretheir commitment to CO2 reduction, etc., and disclose the results; various regulations also underpin
ESG investment. I think that it will be difficult to approach Europe’s level with investors alone taking
the lead; I think society as a whole needs to move forward. In this sense, GPIF initiatives* can beseen as an activity aimed at promoting ESG initiatives throughout society, including corporations.
Yoneda: I think it is exceedingly difficult to generate results in voting rights execution and engagement overthe short term. Japan and Europe are different not only in terms of laws and regulations but in theway the society as a whole is viewed and understood. We won’t simply imitate countries in the leador get on board with temporary trends; we plan to be a long-term institutional investor that makes
an ongoing contribution to the progression of society as a whole.
* Government Pension Investment Fund (GPIF): Japan’s public pension investment organization, referred to as the world’s largest institutional
investor, announced that in the future it would begin ESG investment on a scale of ¥3 trillion.

Specific Investment Decision Processes That Incorporate ESG
Yoneda: We have created a system based on the PRI for always considering ESG in the asset management
process. All our asset management regulations stipulate consideration of ESG issues, and based onthese regulations, departments that manage assets create responsible investment checklists andconfirm conformance in all investment and financing decisions. We also conduct negative screening
and incorporate a method in which points accrue when standards are met. Equity investments are
re-evaluated each year and an investment universe is built. Ten years have passed since the initiatives were started and I think they have steadily become firmly established.

68Top Message/
Organizational Profile
CSR
Management

Iwamoto: When Daido Life invests in corporate bonds, we evaluate investment targets while also considering
ESG issues, from the standpoint of mitigating the risk of sudden changes in the company’s creditworthiness due to governance problems or other issues. Like Taiyo Life, this is also stipulated in regulations and manuals. In addition, we actively consider initiatives for social bonds as well, a type ofthemed investment, based on a social returns standpoint.

Governance andInternal Control

Kumagai: Taking the example of T&D Japan Equities ESG Research Fund, we first do a basic industry evaluation.
We set key indicators for each industry, make evaluations centering on these key indicators of thecompany’s business model and stakeholder relations, and assign an ESG rating. There are five rankings and the lower rankings are not eligible for investment. The most important part of this process
is direct interviews with the companies. We make requests to the companies being evaluated andManagement
Controlconduct direct interviews on ESG. In addition to the information that comes out of the interviews, we
also research and analyze the company’s CSR reports, integrated reports, environmental reports andother such information and make adjustments to our evaluation. We have discussed the lack of significant correlation with the evaluations of major ESG ratings agencies, but the evaluations of each

Future of ESG Investment
Yoneda: ESG investment is a global trend, and I think it will continue to expand going forward. While formerly
there was the view that responsible investment was something done from a social contribution
standpoint by companies with the leeway to do it, now the idea has become fairly well establishedthat investment returns are pursued through ESG investment and that this contributes to society.
Given the prevailing low interest rate environment, I think ESG investment is a field that will garnerPriority Areas(1) Providing Better Products
and Services

rating agency have certain characteristics, and we think our evaluations are also distinctive.

Priority Areas(2) Respect for Human Rights

attention from the standpoint of increasing investment sophistication and diversity as well.
Iwamoto: When I talk to people outside the company at banks or securities companies, I get the sense there
is a high level of interest in ESG investment performed by institutional investors like pension funds
and life insurance companies. I believe that institutional investors will drive the expansion of the ESG
investment market.
Kumagai: This is from the perspective of an analyst, but in the future I think that the quality of ESG will become
more of an issue both for companies and for investors. Companies will be expected to consider
decided on. Investors will have to consider how to incorporate ESG factors into investment decisions
from the standpoint of raising the sustainable growth potential of the company as well as society as
a whole. In the past, simply performing ESG investment was perhaps sufficient, but I believe we are
now at a new stage in which further improvement is needed from a quality standpoint.

[Examples of Key Socially Responsible Investment Initiatives]

Priority Areas(3) Global Environmental
Protection

closely whether they should truly be engaged in the key issues and goals they themselves haveSocial Contribution
Activities• Investment in Green Bonds, which are issued by international financial institutions for the purpose of supplying
funds to renewable energy businesses and similar projects• Investment and lending for project finance projects related to solar power and wind power• Investment in EYE Bonds that contribute to education and supporting youth and employment in Central andSouth America and Caribbean countries• Investment in Social Bonds issued by the Japan International Cooperation Agency to finance infrastructure­projects and employment creation in developing regions• Investment in the Good Health Support Fund, which supports businesses that contribute to improving
people’s health• Investment in funds that support the growth and development of SMEs
• Contribution to the global environment and local communities through company-owned buildings

Responsible
Institutional Investor
Others69

1–1

Signing the Principles for Responsible Investment

The three companies of Taiyo Life, Daido Life, and T&D Asset Management havebecome signatories of the Principles for Responsible Investment (PRI)*, which are supported by the United Nations.

Taiyo Life Insurance Company
In order to further fulfill its social responsibility as an institutional investor, Taiyo Life determined that it was essential
to exert its influence for the betterment of society and the global environment through investment and lending
activities to a greater extent, and to contribute to the realization of a sustainable society.
In line with this thinking, in March 2007, Taiyo Life became the first Japanese life insurance company to sign the PRI.
Based on these principles, Taiyo Life gives due consideration to ESG issues, namely, environmental (E), social (S), andgovernance (G) issues, and promotes asset management to achieve a sustainable society.

Daido Life Insurance Company
Daido Life supports the objectives of the PRI and became a signatory institution to them in November 2016. The
company has long carried out initiatives that contribute to solutions to social issues through business activities, andby promoting financing and investment that takes into account environmental, social and governance (ESG) issues in
the area of asset management as well, it is contributing to the formation of a sustainable society.

T&D Asset Management Co., Ltd.
T&D Asset Management, to fulfill its responsibilities of being entrusted as an institutional investor that manages
investments, endorses the concept of the PRI, and signed them in March 2012. In accordance with these principles,
T&D Asset Management tackles ESG issues in a manner consistent with meeting the long-term interests of customers,
fully grasping the status of investee companies. Accordingly, the company is also committed to pursuing the sustained
growth of these companies, particularly through holding constructive dialogues with them and through the exercise
of voting rights, with the aim of increasing the medium- and long-term investment returns on the funds entrusted to
it by customers.
The status of each Group company’s PRI initiatives is reported in RI Transparency Report.
WEB

http://www.unpri.org/signatories/signatories/* The Principles for Responsible Investment (PRI) are a code of conduct for the global financial industry that was proclaimed by Kofi Annan, the secretary-­
general of the United Nations in 2006. A commitment to these principles has been signed by over 1,700 financial institutions worldwide, and by 59 in
Japan (as of July 2017).

1–2 Policy of Socially Responsible Investment and Investment Decision-making
Taiyo Life, Daido Life and T&D Asset Management have incorporated the viewpoint of socially responsible investmentin their investment and lending processes.

Taiyo Life Insurance Company · Daido Life Insurance Company
Taiyo Life and Daido Life handle the insurance premiums entrusted to them by customers, and conducts asset management founded on these insurance premiums, from the viewpoints of profitability, stability, and the public interest.
As institutions signing their commitment to the PRI, Taiyo Life and Daido Life have adopted another basic attitude ofconsidering ESG issues in the form of the rules applied to asset management.
In line with this basic attitude regarding this type of asset management, Taiyo Life and Daido Life reflect their PRI
thinking in investment and lending processes when they invest in stocks and real estate, or lend to companies.

T&D Asset Management Co., Ltd.
As an institutional investor engaged in the asset management business, T&D Asset Management tackles ESG issues
in a manner consistent with meeting the long-term interests of customers.
T&D Asset Management believes that environmentally friendly, socially conscientious companies with excellent
corporate governance are superior companies from the viewpoint of sustainability. Based on this belief, T&D AssetManagement has assigned dedicated ESG survey staff to conduct ESG surveys of companies in Japan. ESG information is provided to personnel in charge of handling domestic shares and domestic industrial bonds as materials formaking investment judgments.
Furthermore, T&D Asset Management cooperates with the major US SRI company Domini Social Investments LLC
to grasp overseas ESG trends by means of information exchanges.

70Top Message/
Organizational Profile
CSR
Management

1–3　The Principles for Responsible Institutional Investors(the Japanese Version of the Stewardship Code)Three of the Group’s companies, Taiyo Life, Daido Life and T&D Asset Management, endorsed and expressed theircommitment to the Principles for Responsible Institutional Investors (the Japanese version of the Stewardship Code)Governance andInternal Control

in May 2014.
Details of each company’s basic policies, policy on exercising voting rights and status of exercising voting rights
with respect to the Principles for Responsible Institutional Investors are disclosed on the companies’respective
websites (Japanese).
https://www.taiyo-seimei.co.jp/company/activity/ssc.html
https://www.taiyo-seimei.co.jp/company/activity/exercise.html

Daido Life Insurance Company

http://www.daido-life.co.jp/about/info/topics/ssc.html
http://www.daido-life.co.jp/about/info/topics/voting.html

T&D Asset Management Co., Ltd.

http://www.tdasset.co.jp/company/principles/stewardship/
http://www.tdasset.co.jp/company/principles/voting/● Policy on Exercising Voting Rights
Taiyo Life · Daido Life

Priority Areas(2) Respect for Human Rights

When exercising their voting rights, Taiyo Life and Daido Life endeavor to make voting decisions based not only on formal
decision-making criteria such as financial information, but also on non-financial information such as ESG considerations. Moreover, the two companies foster the sustainable growth of investee companies by conducting purposeful dialogue with thosecompanies on a daily basis. Based on this basic approach, the two companies exercise their voting rights strictly in accordancewith the Guidelines for Exercising Voting Rights established to ensure the appropriate exercise of voting rights. In order tofurther enhance measures to exercise voting rights, those guidelines were revised in June 2015 in line with the purport of“Japan’s Corporate Governance Code—Seeking Sustainable Corporate Growth and Increased Corporate Value over theMid- to Long-Term.”In June 2017, an in-house committee on exercising voting rights was established and governance andconflict of interest management structures were strengthened in regard to all aspects of stewardship activities, including
exercising of voting rights.

Priority Areas(1) Providing Better Products
and Services* Since T&D Financial Life does not operate with listed stocks, and does not plan to do so in the future, there are no plans to announce support for the
Stewardship Code.

Management
Control

Taiyo Life Insurance Company《Main Focal Points for Carefully Examining Proposals, Engaging in Dialogues and Making Voting Decisions》▶ Has the investee company decided to pay no dividends despite having ample funds for dividend payments? Is the dividend
payout ratio extremely low (or high)?

Social Contribution
Activities▶ From the standpoint of requesting investee companies to ensure corporate governance is functioning effectively in management, does the investee company present problems in terms of any of the following:• Level of ROE• Number and independence of outside directors• Attendance rate of corporate officers at meetings of the Board of Directors and the Audit & Supervisory Board• Length of service of Audit & Supervisory Board members• Eligible recipients of retirement benefit payments• Eligible recipients of stock options

Priority Areas(3) Global Environmental
Protection▶ Does the investee company face problems in connection with any activities against public order and common decency(willful tax evasion, collusion, bribery, etc.) and/or antisocial activities such as environmental destruction (actions deemed
questionable in light of ESG problems)?

T&D Asset Management

Responsible
Institutional Investor

T&D Asset Management believes that exercising voting rights is an effective means for shareholders to increase the corporate
value of investee companies by giving the shareholders a say in corporate governance, which has a pivotal impact on corporate management. Based on this belief, T&D Asset Management has clearly codified guidelines in its internal rules for expressing its voting intentions on proposals put forward to the Ordinary Shareholders’Meeting. This is to fulfill the company’sfiduciary responsibility as an asset management institution. Moreover, T&D Asset Management carefully examines all proposals
put forward based on the Guidelines for Exercising Voting Rights.
1. Appointment of corporate officers (directors, Audit & Supervisory Board members, and audit and other committee members)
2. Compensation and retirement benefits for corporate officers
3. Stock options
4. Capital policies
5. Amendments to the Articles of Incorporation
6. Antitakeover measures
7. Shareholder proposals

Others71

● Status of Exercising Voting Rights (Status of Stewardship Activities)
Taiyo Life · Daido Life

Based on the Guidelines for Exercising Voting Rights, Taiyo Life and Daido Life exercised their voting rights for all
proposals put forward to Shareholders’Meetings held from July 2016 to June 2017, after engaging in dialogue with
the investee companies as necessary.

《Status of Dialogue》

Taiyo Life and Daido Life emphasize dialogue with investee companies. Through proactive dialogue with investee
companies, Taiyo Life and Daido Life work to verify the circumstances faced by management and share an awarenessof issues while continuously taking steps to help increase shareholder value.

▶ Examples of companies with whom Taiyo Life and Daido Life engaged in dialogue• Companies whose ROE fell below a certain threshold• Companies issuing dividends despite having reported a net loss
• Companies not paying dividends despite having adequate resources• Companies proposing an increase in internal directors without adequate explanation for the reasons or background• Companies proposing to reappoint directors despite not having paid a dividend• Companies raising officer compensation without persuasive explanation• Companies that have proposed deploying or continually instituting antitakeover measures without sufficient explanationof their background or objective• Companies planning to reappoint outside directors who had a low attendance rate at Board of Directors Meetings• Companies planning to reappoint Audit & Supervisory Board members who have served for extensive periods of time
• Companies proposing officer retirement bonuses without disclosing individual payment amounts• Companies that have been involved in misconduct or other such incidents《Status of Exercising Voting Rights》

Taiyo Life and Daido Life reject proposals in cases where problems are not rectified despite constructive dialogue,
cases where shareholder value is highly likely to be impaired and in certain other circumstances.
The results of voting rights of shares listed on domestic markets exercised at general meetings of shareholders
held by domestically listed companies between July 2016 and June 2017 are as follows.
Taiyo Life
Type

Company proposals

Approve

RejectDaido Life

AbstainCarte
blancheTotal
agendaitems

Approve

RejectAbstainCarte
blancheTotal
agenda
items

377

232

－

3

－

235

373

4

－

－

Surplus appropriation

54

－

－

－

54

84

－

－

－

84

Director appointment*1

69

－

1

－

70

106

1

－

－

107

Corporate auditor
appointment*1

49

－

1

－

50

66

3

－

－

69

Partial change to Articles ofIncorporation

13

－

1

－

14

34

－

－

－

34

Payment of retirement
bonus

2

－

－

－

2

17

－

－

－

17

Change to officer
compensation

10

－

－

－

10

9

－

－

－

9

Issue of stock acquisitionrights

13

－

－

－

13

4

－

－

－

4

Appointment ofaccounting auditors

1

－

－

－

1

1

－

－

－

1

Reconstruction related*2

－

－

－

－

－

－

－

－

－

－

Other company proposals*3

21

－

－

－

21

52

－

－

－

52
12

Of which, antitakeovermeasuresShareholder proposals
Total

3

－

－

－

3

12

－

－

－

－

18

－

－

18

－

61

－

－

61

232

18

3

－

253

373

65

－

－

438

*1 Regarding appointments of multiple candidates, if even one candidate was voted against, it is counted as“Reject.”*2 Includes mergers, business transfers, share exchanges, stock transfers, company splits, etc.
*3 Includes share buybacks, decrease in legal reserve, increase through third-party allotment, decrease in capital, reverse stock split, officer bonuses, antitakeover measures, income statement approval, etc.

72

Top Message/
Organizational Profile
CSR
Management

T&D Asset Management《Status of Dialogue》

T&D Asset Management views individual meetings, small meetings and other such forums with companies as opportunities to engage in constructive dialogue. This dialogue seeks to foster sustained growth principally from theviewpoints of business strategies, capital efficiency and shareholder returns, as well as from ESG perspectives. From

Governance andInternal Control

July 2016 to June 2017, T&D Asset Management engaged in dialogue with 38 companies. Examples of such dialogue
undertaken with companies are as follows:(1) T&D Asset Management indicated to the companies that in information disclosed in convocation notices forgeneral meetings of shareholders, it wanted the companies to provide descriptions of appointment policies andreasons for director candidates, and when there was an extended term of office, the reasons, etc., for the longer

Management
Control

term. The companies disclosed this information as requested.
(2) T&D Asset Management encouraged initiatives related to officer and employee diversity. With the deepening
problem of personnel and labor shortages, all operating companies recognize the importance of hiring women,
foreign nationals and people with disabilities, and T&D Asset Management received responses on current mea-

products use natural refrigerants and that companies are engaged in the development of products with thelowest possible environmental impact while also fully taking into account product safety.

《Status of Exercising Voting Rights》

T&D Asset Management has established an internal Voting Rights Exercising Committee to discuss and decide on
required matters related to the exercise of voting rights. The committee is chaired by the chief investment officer, andcomprises members in charge of the Investment Management Department and the Legal & Compliance Department.
Meetings are held from time to time as required. Guidelines for exercising voting rights are determined by the com-

Priority Areas(1) Providing Better Products
and Services

sures and targets.
(3) T&D Asset Management called on operating companies to reduce use of alternative CFCs. It confirmed that somePriority Areas(2) Respect for Human Rights

mittee chairperson after discussion among committee members. The individual in charge of the committee’s secretariat then prepares the draft directions for exercising voting rights, with the executive officer in charge of investment
making the final decision. Under this procedure, from May to June 2017, T&D Asset Management announced that it
intended to reject 941 proposals submitted to the company (13.4% of the total number of proposals). Examples of
proposals that T&D Asset Management rejected are as follows:(1) T&D Asset Management generally opposed proposals on the continual institution of antitakeover measures. Also,with regard to companies continually instituting antitakeover measures, T&D Asset Management carefully considered proposals to reappoint directors who had resolved their institution.
pensation program, T&D Asset Management judged such proposals based on whether or not the program inquestion was designed with the goal of achieving medium- to long-term company growth.
(3) With regard to shareholder proposals, T&D Asset Management approved proposals that it judged would improve
management transparency through the disclosure of information.

Priority Areas(3) Global Environmental
Protection(2) With regard to proposals for executive compensation involving introduction of a performance-linked stock com-

Social Contribution
Activities
Responsible
Institutional Investor
Others73

Third-party Opinion
1.

Examining T&D Holdings’Business ModelFirst, I’d like to express my respect for T&D Holdings’consistent and sincere commitment to addressing social issues
through its core businesses. With this in mind, this year I’d like to take a look at T&D Holdings’efforts from the­perspective of its business model.
In simple terms, the general business model of a life insurance company is to allocate funds generated throughinsurance premium income and investment income to four areas: the payment of insurance claims, expenses needed tomaintain the company’s daily operations, provisions for risks, and shareholder returns. In the short term, returns ofprofits to shareholders could be increased by curtailing the payment of insurance claims, and internal costs. However,I don’
t think the profits generated in these ways could be sustained over the long term. In other words, life insurancecompanies cannot be successful by focusing merely on short-term ROE. How is T&D Holdings’unique business model
structured in this respect?
In this report, T&D Holdings articulates its commitment to the well-being of its workers through activities such as initiatives for health and productivity, support for work-life balance, and the promotion of active participation by female employees. In my view, T&D Holdings’emphasis on these areas will increase employee satisfaction, thereby enhancing the qualityof service too. In practice, T&D Holdings is providing value above and beyond the amount of insurance claims paid out. Thisis being done through such means as developing products in line with social needs, such as nursing care and dementia
risks; providing clear and easy-to-read information, as recognized with an award from the Universal Communication Design
Association (UDCA); taking creative steps to make it easier for customers to file insurance claims; providing after-sales
services such as Kaigo Concierge, a free nursing care consultation service; and diligent risk management. Through theseand other initiatives, each operating company will seek to become an“insurance company of first choice”for customers.
This, in turn, will enable T&D Holdings to meet the expectations of shareholders over the long term.
While this entire report suggests that T&D Holdings indeed possesses this sort of business model, it might be agood idea for T&D Holdings to articulate this idea more directly and clearly in future reports.

2.

Relationships between CSR Priority Areas and ESG InvestingThis year’s report presented the frank views of T&D Holdings’frontline staff on ESG investing through a discussion
with managers from each of the Group’s three core life insurance companies on ESG investing initiatives. The report
showed that each company is addressing ESG investing in earnest based on their respective approaches.
That said, I’
m slightly concerned about the extent to which the CSR priority areas derived from the Group’s corporate philosophy are recognized in ESG investing activities. For example,“Respect for Human Rights”is one of T&D
Holdings’priority areas. Human rights issues in the supply chains of investee companies are one theme that has been
attracting considerable public attention in the field of ESG investing. In regard to“Global Environmental Protection,”
another priority area for T&D Holdings, the Task Force on Climate-related Financial Disclosures (TCFD) of the Financial Stability Board (FSB) has issued their final report, recommending that companies analyze climate-related scenarioswith respect to climate-related risk. The report thus takes the position that climate change issues have alreadybecome a financial risk. Judging from T&D Holdings’CSR report, it is not necessarily clear how these specific environmental (E) and social (S) themes are treated in the context of the Company’s ESG investing activities.
In the aforementioned discussion, a participant noted that the quality of ESG investing will be put to the test in the
future. I wholeheartedly agree. In particular, universal owners, such as T&D Holdings that undertake passive investments,
simply addressing ESG issues not only leads directly to stronger investment performance, but by protecting the environment and society that are the foundations of economic activity through engagement, it is ultimately helping to safeguard
the returns of their entire portfolios. This would also be consistent with the Top Message, in which the president statesthat the T&D Life Group will directly address social issues to ensure that people can continue to live comfortably withsecurity and peace of mind, through to the generations of their children and grandchildren.
This year, Japan’s Stewardship Code was revised, and it has been made clear that collective engagement will be permitted. I expect T&D Holdings to accelerate its efforts in step with these advances and changes in institutional frameworks.
Takeshi Mizuguchi Professor, Faculty of Economics, Takasaki City University of Economics
Graduated from the College of Policy and Planning Sciences, Third Cluster of Colleges, Tsukuba
University in 1984. After working at Nichimen Corporation and Eiwa Audit Corporation, he became
a lecturer in the Faculty of Economics at Takasaki City University of Economics, and assumed his
present position in 2008. His primary areas of research include responsible investment and thedisclosure of non-financial information. He has also served as chair of the Japanese Institute ofCertified Public Accountants’Technical Committee on Environmental Accounting, and as a memberof the Central Environment Council’s Special Committee on the Environment and Finance. At present, he serves as the joint representative director of the Japan Sustainable Investment Forum. His
principal books include Responsible Investment (Iwanami Shoten), Accounting and Investment forSocial Change (Iwanami Shoten), The Environment and Financial/Investment Trends (author/editor,
Chuo Keizai-sha), and Environmental Management and Accounting (co-author, Yuhikaku Publishing).
74

GRI

G4 Comparison Chart

Top Message/
Organizational Profile

Index: G4 GRI Guidelines

G4-32Core Standards

Category and item number

CSR
Management

General Standard Disclosures
Reference

Strategy and Analysis
G4-1

ⅠTop Message/Organizational Profile ▶ Top Message
Governance andInternal Control

Provide a statement from the most senior decision-maker ofthe organization about the relevance of sustainability to theorganization and the organization’s strategy for addressing
sustainability

Organizational Profile

Primary brands, products, and services

G4-5

Location of the organization’s headquarters

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–3 Corporate Profile (as of March 31, 2017)

G4-6

Number of countries where the organization operates andnames of countries where either the organization has significant
operations or that are specifically relevant to the sustainability
topics covered in the report

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–2 T&D Life Group Companies and Foundations

G4-7

Nature of ownership and legal form

Ⅲ Governance and Internal Control ▶ 2. Disclosure ofInformation to Shareholders and Investors ▶ 2–6 Shareholders

G4-8

Markets served

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–2 T&D Life Group Companies and Foundations

G4-9

Scale of the organization

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–4 Number of Employees
Ⅲ Governance and Internal Control ▶ 2. Disclosure ofInformation to Shareholders and Investors ▶ 2–6 Shareholders

G4-10

Total number of employees, number of permanent employees,
workforce

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–4 Number of Employees

G4-11

Percentage of total employees covered by collective bargaining
agreements

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–5 Dialogue and Consultations with Labor Unions

G4-12

The organization’s supply chain

ⅠTop Message/Organizational Profile ▶ 2. Supply Chain▶ 2–1 Definition of Supply Chain

G4-13

Report any significant changes during the reporting period
regarding the organization’s size, structure, ownership, or its
supply chain

N/A

Priority Areas(2) Respect for Human Rights

G4-4

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–1 Outline of the T&D Life Group’s Business
ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–2 T&D Life Group Companies and Foundations

Priority Areas(1) Providing Better Products
and Services

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–3 Corporate Profile (as of March 31, 2017)Management
ControlName of the organization

G4-3

Commitments to External Initiatives
Whether and how the precautionary approach or principle isaddressed by the organization

Ⅳ Management Control ▶ 1. ERM
Ⅳ Management Control ▶ 2. Risk Management

G4-15

Externally developed economic, environmental and social
charters, principles, or other initiatives to which the organization
subscribes or which it endorses

Ⅱ CSR Management ▶ 1. CSR Basic Policy▶ 1–2 Principles That the T&D Life Group Endorses and Supports

G4-16

Memberships of associations and national or international
advocacy organizations in which the organization holds a
position on the governance body

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–3 Corporate Profile (as of March 31, 2017)

Identified Material Aspects and Boundaries
ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–2 T&D Life Group Companies and Foundations

G4-18

Process for defining the report content and the aspectboundaries

Ⅱ CSR Management ▶ 3. CSR Priority Areas▶ 3–1 CSR Priority Areas

G4-19

List all the material aspects identified in the process for defining
report content

Same as above

G4-20

For each material aspect, report the aspect boundary within theorganization

Same as above

G4-21

For each material aspect, report the aspect boundary outside
the organization

Same as above

G4-22

Effect of any restatements of information provided in previous
report and reasons for such restatements

N/A

G4-23

Significant changes from previous reporting in the scope andaspect boundaries

N/A

Responsible
Institutional Investor

All entities included in the organization’s consolidated financial
statements or equivalent documents

Social Contribution
Activities

G4-17

Priority Areas(3) Global Environmental
Protection

G4-14

Others75

General Standard Disclosures
Category and item number

Reference

Stakeholder Engagement
G4-24

A list of stakeholder groups engaged by the organization

Ⅱ CSR Management ▶ 5. Stakeholder Engagement

G4-25

Basis for identification and selection of stakeholders with whomto engage

Same as above

G4-26

The organization’s approach to stakeholder engagement

Same as above

G4-27

Key topics and concerns raised through stakeholder
engagement, and how the organization has responded to those
key topics and concerns

Ⅱ CSR Management ▶ 5. Stakeholder Engagement
V Priority Areas (1) Providing Better Products and Services▶ 3. Improving Customer Satisfaction

G4-28

Reporting period for information provided

About Corporate Responsibility Report 2017

G4-29

Date of most recent previous report

About Corporate Responsibility Report 2017

G4-30

Reporting cycle

About Corporate Responsibility Report 2017

G4-31

Contact point for questions regarding the report or its contents

About Corporate Responsibility Report 2017

G4-32

The“in accordance”option the organization has chosen, the
GRI Content Index for the chosen option, and a reference to theExternal Assurance Report

Index: G4 GRI Guidelines

G4-33

The organization’s policy and current practice with regard toseeking external assurance for the report

Ⅶ Priority Areas (3) Global Environmental Protection▶ 3. Environmental Impact-reduction Initiatives▶ 3-5 Independent Assurance Report

The governance structure of the organization

Ⅲ Governance and Internal Control ▶ 1. Corporate Governance

Report Profile

Governance
G4-34

Ethics and Integrity
The organization’s values, principles, standards and norms of
behavior

G4-56

Ⅱ CSR Management ▶ 1. CSR Basic Policy ▶ 1–1 Philosophy and
Policy of the T&D Life GroupⅣ Management Control

Special Standard Disclosures
Category and material aspects, DMA and indicators

Reference, reason for omitting and ★ external assurance

Category: Economic
Aspect: Economic Performance
DMA

Report on DMA management methods

Annual Report

G4-EC1

Direct economic value generated and distributed

Website ▶ Reporting segments shown in the consolidated financial
statements
Website ▶ Financial Performance of the Group

G4-EC4

Financial assistance received from the government

N/A

Category: Environmental
Aspect: Materials

DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅱ CSR Management ▶ 4. Progress of CSR Activities
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

G4-EN1

Materials used by weight or volume

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3–3 Group-wide Targets and Results★ External Assurance

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅱ CSR Management ▶ 4. Progress of CSR Activities
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

G4-EN3

Energy consumption within the organization

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External Assurance
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-3 Group-wide Targets and Results★ External Assurance

G4-EN5

Energy intensity

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-3 Group-wide Targets and Results

Aspect: Energy

DMA

76

Top Message/
Organizational Profile

Category and material aspects, DMA and indicators

CSR
Management

Special Standard Disclosures
Reference, reason for omitting and ★ external assurance

Aspect: Water

G4-EN8

Total water withdrawal by source

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External Assurance

G4-EN10Percentage and total volume of water recycled andreusedⅦ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External AssuranceManagement
ControlReport on DMA management methods

Governance andInternal Control

DMA

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

Aspect: Biodiversity

Habitats protected or restored

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 4. Forest
Conservation Activities ▶ 4–1 Forest Conservation Activities Taiyo Life

DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

G4-EN15

Direct greenhouse gas emissions (Scope 1)

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External Assurance

G4-EN16

Indirect greenhouse gas emissions (Scope 2)

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External Assurance

G4-EN17

Other indirect greenhouse gas emissions (Scope 3)

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3-2 Environmental Performance Data
★ External Assurance

Aspect: Emissions

Aspect: Effluents and Waste

Report on DMA management methods

G4-EN23

Total weight of waste by type and disposal method

Ⅶ Priority Areas (3) Global Environmental Protection ▶ 3. Environmental
Impact-reduction Initiatives ▶ 3–2 Environmental Performance Data
★ External AssuranceSocial Contribution
ActivitiesDMA

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

Priority Areas(3) Global Environmental
Protection

G4-EN13

Priority Areas(2) Respect for Human Rights

Report on DMA management methods

Priority Areas(1) Providing Better Products
and Services

DMA

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

Aspect: Compliance

Report on DMA management methods

G4-EN29

Monetary value of significant fines and total numberof non-monetary sanctions for noncompliance withenvironmental laws and regulations

N/A

Responsible
Institutional Investor

DMA

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅶ Priority Areas (3) Global Environmental Protection ▶ 2. Promotion
Framework ▶ 2–1 Promotion Framework (Environmental Management)

Others77

Special Standard Disclosures
Category and material aspects, DMA and indicators

Reference, reason for omitting and ★ external assurance

Category: Social Sub-category: Labor Practices and Decent Work
Aspect: Employment
DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach

G4-LA1

Total number and rates of new employee hires andemployee turnover by age group, gender and region

ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile▶ 1–4 Number of Employees
Ⅵ Priority Areas (2) Respect for Human Rights ▶ 4. Worker-friendly Work
Environment ▶ 4–1 Work-life Balance Initiatives

G4-LA3Return to work and retention rates after parental leave,by gender

Ⅵ Priority Areas (2) Respect for Human Rights ▶ 4. Worker-friendly Work
Environment ▶ 4–1 Work-life Balance Initiatives

Aspect: Occupational Health and Safety
DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach

G4-LA8

Health and safety topics covered in formal agreementswith trade unions

Ⅵ Priority Areas (2) Respect for Human Rights ▶ 5. Health Promotion for
Employees ▶ 5–1 Health Management Initiatives
Ⅵ Priority Areas (2) Respect for Human Rights ▶ 5. Health Promotion for
Employees ▶ 5-2 Health Promotion for Employees

Aspect: Training and Education
DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅱ CSR Management ▶ 4. Progress of CSR Activities

G4-LA10Programs for skills management and lifelong learningthat support the continued employability of employees
and assist them in managing career endings

Ⅵ Priority Areas (2) Respect for Human Rights ▶ 2. Utilization andDevelopment of Human Resources

Aspect: Diversity and Equal Opportunity
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅱ CSR Management ▶ 4. Progress of CSR Activities

DMA

Report on DMA management methods

G4-LA12Composition of governance bodies and breakdown of
Ⅲ Governance and Internal Control ▶ 1. Corporate Governanceemployees per employee category according to gender,
ⅠTop Message/Organizational Profile ▶ 1. Organizational Profile
age group, minority group membership, and other▶ 1–4 Number of Employees
indicators of diversity

Category: Social Sub-category: Human Rights
Aspect: Investment
DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach

G4-HR2

Total hours of employee training on human rights
policies or procedures concerning aspects of humanrights that are relevant to operations

Ⅵ Priority Areas (2) Respect for Human Rights ▶ 3. Diversity Promotion
Initiatives ▶ 3–2 Human Rights Education

Aspect: Human Rights Grievance Mechanisms
DMA

Report on DMA management methods

Ⅳ Management Control ▶ 3. Compliance

G4-HR12

Number of grievances about human rights impacts
filed, addressed, and resolved through formal grievancemechanisms

Ⅳ Management Control ▶ 3. Compliance ▶ 3–6 Whistleblower System

Category: Social Sub-category: Society
Aspect: Local Communities

DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–1 Promotion
Framework of CSR
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅱ CSR Management ▶ 4. Progress of CSR Activities

G4-SO1

Percentage of operations with implemented local
community engagement, impact assessments, anddevelopment programs

Ⅷ Social Contribution Activities

Aspect: Prevention of Corruption

78

DMA

Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅳ Management Control ▶ 2. Risk Management
Ⅳ Management Control ▶ 3. Compliance

G4-SO3

Total number and percentage of operations assessed
for risks related to corruption and the significant risks
identified

Ⅳ Management Control ▶ 2. Risk Management ▶ 2–4 Risk Awareness andAssessment (Risk Profile)

G4-SO4

Communication and training on anti-corruption policies
and procedures

Ⅳ Management Control ▶ 3. Compliance ▶ 3–3 Compliance Promotion
Activities

Top Message/
Organizational Profile

Category and material aspects, DMA and indicators

CSR
Management

Special Standard Disclosures
Reference, reason for omitting and ★ external assurance

Aspect: Anti-competitive Behavior
Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅳ Management Control ▶ 3. Compliance

G4-SO7

Total number of legal actions for anti-competitive
behavior, anti-trust, and monopoly practices and theiroutcomes

N/A

Governance andInternal Control

DMA

Aspect: Compliance
Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅳ Management Control ▶ 3. Compliance

G4-SO8

Monetary value of significant fines and total number of
non-monetary sanctions for noncompliance with laws
and regulations

N/A

Management
Control

DMA

Aspect: Supplier Assessments for Impacts on Society
Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
ⅠTop Message/Organizational Profile ▶ 2. Supply Chain

G4-SO9Percentage of new suppliers that were screened using
criteria for impacts on society

ⅠTop Message/Organizational Profile ▶ 2. Supply Chain▶ 2–2 Cooperation with Suppliers

Category: Social Sub-category: Product Responsibility
Aspect: Product and Service Labeling
Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅴ Priority Areas (1) Providing Better Products and Services ▶ 3. Improving
Customer Satisfaction

G4-PR5Results of surveys measuring customer satisfaction

Ⅴ Priority Areas (1) Providing Better Products and Services ▶ 3. Improving
Customer Satisfaction

Priority Areas(2) Respect for Human Rights

DMA

Priority Areas(1) Providing Better Products
and Services

DMA

Aspect: Customer Privacy
Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach

DMA

Report on DMA management methods

G4-PR8

Total number of substantiated complaints regarding
Reason for omitting ▶ While the total number is known, the information isbreaches of customer privacy and losses of customer data not disclosed due to company policy.

Aspect: Compliance
Report on DMA management methods

Ⅱ CSR Management ▶ 2. CSR Promotion Framework ▶ 2–2 Management
Approach
Ⅳ Management Control ▶ 3. Compliance

G4-PR9

Monetary value of significant fines for noncompliancewith laws and regulations concerning the provision anduse of products and services

N/A

Aspect: Active Ownership
Report on DMA management methods

Ⅸ Responsible Institutional Investor

G4-FS10Percentage and number of companies held in theinstitution’s portfolio with which the reportingorganization has interacted on environmental or social
issuesSame as above

G4-FS11Percentage of assets subject to positive and negativeenvironmental or social screening

Same as above

Social Contribution
Activities

DMA

Priority Areas(3) Global Environmental
Protection

DMA

Responsible
Institutional Investor
Others79