EN 03/13

MOBOTIX APP
The HiRes Video Company

COMPACT GUIDE

Background Information And Practical Examples
For The MOBOTIX App

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• Mobile remote station for MOBOTIX cameras and Door Stations• Bandwidth-optimized remote access via WLAN (Wi-Fi) or the Internet• Live images and recordings in the best MOBOTIX HiRes quality• Two-way communication, door opening and video mailbox access• Doorbell and alarm notification, privacy protection• Convenient search functions, playback of external MxPEG videos

www.mobotix.com• Premium solution available free of charge on the App Store

HiRes Video Innovations
The German company MOBOTIX AG is known as the leading pioneer in network camera
technology and its decentralized concept has made high-resolution video systems cost efficient.
MOBOTIX AG • 67722 Langmeil, Germany • Tel.: +49 6302 9816-103 • Fax: +49 6302 9816-190 • sales@mobotix.com

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MOBOTIX APPYOUR SMARTPHONE AND TABLET AS A MOBILE VIDEO REMOTE STATION
Intuitive-to-use, high-performance video management software – exactly what you would expect from
MOBOTIX. No licensing or upgrading costs, and always up-to-date. Thanks to Wi-Fi and UMTS connectivity,
the new MOBOTIX App provides you with a mobile remote interface to your video security system fromanywhere in the world. You can view live camera feeds for every connected MOBOTIX camera and Door
Station as well as receive other important information: What happened today while I was gone? What
triggered my camera’s motion sensor?

With the combination of Hemispheric IP Video Door Station and App, MOBOTIX offers a unique access control
system that guarantees considerable advantages over conventional camera door stations, thanks to its allroundview with no blind spots and remote operation.
As long as you have your mobile device with you, you can be notified if someone rings at the door at home inyour absence. You will see a live image of the visitor and can talk to them. It’s also possible to open thedoor remotely. This is particularly useful, for example, if you are still stuck in traffic when your family members
are already waiting at the door, or when the delivery company stops by while you are shopping. You can simply
ask the person to leave the delivery with a neighbor rather than having to drive home again.
The wireless remote stations that the MOBOTIX App supports for the iPhone, iPad and iPod touch offer benefitswww.mobotix.com

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not just for when you are on the move. At home, too, it is useful to be able to take your iPad into the garden or
the garage, for example, and still be able to hear if there are any visitors at the door.
Whether it’s two-way communication, playing back the latest video recordings of the security cameras,
muting the doorbell, changing the Door Station’s voice mailbox greeting, enlarging image sections, adjusting
the speaker volume, the MOBOTIX App makes it just as easy and intuitive as all your other smartphoneinteractions.

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MAIN APP FUNCTIONS

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1.1
1.2
1.3

Live View
Player View
Events View

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OPERATING BASICS

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2.1
2.2
2.3
2.4
2.5

Opening And Using The App Help Section
Portrait/Landscape Mode
Buttons, Sliders And Gestures
Performing PTZ Commands (Pan/Tilt/Zoom Frame)
Reload Button

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ALERT NOTIFICATIONS VIA THE APP

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3.1
3.2

Alarm Message
Doorbell Message (IP Video Door Stations Only)

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TECHNICAL SPECIFICATIONS AND REQUIREMENTS

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4.1
4.2
4.3
4.4
4.5
4.6

Hardware And Software Requirements: MOBOTIX Cameras
Hardware And Software Requirements: Mobile Devices With MOBOTIX App
Camera-Dependent Functionality
Standard Features For Q24/D24/M24/S14/D14/T24 Camera Series
Peripheral Devices For Extended Functionality
App As Mobile Remote Station For T24 IP Video Door Station

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NETWORK INFRASTRUCTURE REQUIREMENTS

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5.1
5.2

Local Wi-Fi Network
Remote Connection

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ADDING VIDEO SOURCES

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6.1
6.2
6.3

Adding Cameras Connected To A Local Wi-Fi Network
Adding Cameras With Worldwide Access (Via DynDNS)
SSL Data Encryption

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APP SETTINGS

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7.1
7.2
7.3
7.4
7.5

Cellular Usage
Data Volume
Maximum Number Of Events And Maximum Time Range
Audio
Hands-Free Talking And Push-To-Talk

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AVAILABLE AUDIO SETTINGS

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9USING THE APP EFFICIENTLY

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9.1
9.2
9.3
9.4
9.5
9.6

Playing Back External MxPEG Clips On The App
Protection Against Unauthorized App Use (three-tiered)
PIN Protection For Individual Functions
Multiple Devices
Multiple Users Per Camera/Door Station, Simultaneous Access
IP Video Door Station: Setting Up Phone Call Fallback for iPhone

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USING ITUNES WITH THE MOBOTIX APP

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10.1
10.2

Transferring MxPEG® Clips (Demo Clips) To The App
Changing The Name Of Your Mobile Device (for example, for MxEasy®)

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Live View
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MAIN APP FUNCTIONSThe MOBOTIX App has three main views: Live, Player and Events. These three views share a number of features.
They all include a status bar at the top for basic information (network environment, help section access), an image
area with multi-functional sliders for zooming and image/audio settings, and a toolbar with blue function buttons.
Each of the views is designed so you can use the App as you see fit (for example, to control the cameras or toplay back recordings).

1.1

Live View

You can watch the live feeds from your video sources here. The red event counters indicate if and how often
the doorbell was rung while you were away, how many messages were recorded and how many eventsoccurred. In addition, you can start a two-way intercom connection to any cameras or Door Stations fitted withmicrophones and speakers, open doors, switch lights on or off, and view the current temperature or even theseven-day temperature history measured by the camera.

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1.

Messages on/off

2.

Settings and details of the network environment

3.

Change view

4.

Status displays (for example, door opened)

5.

Reload, help and project management (left to right)

6.

Brightness, color and contrast of the displayed live feed

7.

Open or configure image section

8.

Zoom image and enable special PTZ mode

9.

Display preview images of the latest events (bell, alarm, mailbox)

10.

Adjust camera volume

11.

Intercom

12.

Doorbell and alarm notification with status display, privacy mode

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Camera management (change, add, erase, edit)

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Mailbox management with status display (here: four new messages)

15.

Open door, switch light on/off, show temperature history

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Player View
1.2

Player View

You can play back and search through your recordings in the Player view. You can skip to the start or end ofa recording or set the date and time to quickly navigate to the desired section of a day’s continuous recording.
You can play back the recordings at varying speeds, making it easier to find specific incidents as well as
enabling time-lapse clips (for example, one still image per hour).
1.

Mark current clip (as ”seen”, ”not seen”, ”important”)*

2.

Skip to: Start/end of the current clip (previous/next clip)

3.

Shuttle wheel: Set forward and reverse playback speeds, frame-accurate positioning

4.

Play/pause

5.

Snapshot of the current display (still image)

6.

Delete current clip*

7.

Zoom image and enable special PTZ mode

8.

Fast forward through (continuous) recordings: View still images at a set interval (for example, +/- 1 min., 1 hr.)or time-lapse view at set interval

9.

Search recordings by date or time

* planned for future App updates

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Events View
1.3

Events View

You can receive a quick overview of the complete system within this view. At the press of a button, you can see live feeds
from all selected camera groups all at the same time. If you need to find out what was recorded at certain times, you
can look at an overview of preview images for all the recorded events.
For an event search, you can also filter the preview images by camera group (Door Stations, interior/exterior cameras,
webcams) or by event type. Available event types include Door Station events (someone rings the bell, leaves a mailbox
message, is granted/denied access) and other events (for example, motion/noise detection sensors).
1.

Enable camera overview: Live or preview images for all selected camera groups, preselection of camera group(s)to be searched for events

2.

Enable event overview: Preview images for all selected event groups (within the camera preselection)

3.

Preview images of all clips marked as ”important” in the Player view*4.

Two sliders for simultaneously changing all of the overview’s camera and event displays (zoom level, image section,
live/preview image)

5.

With camera overview enabled: Select one to four camera groups

6.

With event overview enabled: Select one to four event groups* planned for future App updates

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Operating Basics
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OPERATING BASICS

2.1

Opening And Using The App Help Section

The MOBOTIX App features a built-in help section that provides background information and usage examples
for all the functions shared by the views. To open the help section in any of the views (Live/Player/Events), tap
your finger on the help button (with the question mark) at the top right of the screen. The App now shows ahelp link for every button. Tap one to view the corresponding help page.

Tap on the list icon (three horizontal lines) to open an overview sorted by topics. It links directly to the help pages
and provides additional information. This overview can also be opened by tapping and holding the help button.

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To exit the help section,• tap on the help button or anywhere outside of the help page, or• tap on the ”x” icon at the top right of the help page if you only want to close the current page but still wantto view the other help links.

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2.2

Portrait/Landscape Mode

The App display changes and some of the buttons are no longer available if you hold your mobile device
vertically (portrait). If you hold it horizontally (landscape), the live camera feed is in overview mode. Whenever
you change to portrait mode, you will receive the image section of the current camera that was last set
for portrait mode. You can use this function to quickly get a specific zoom view of a camera feed, such as aview of the visitor at your IP Video Door Station.

2.3

Buttons, Sliders And Gestures

The App’s main views all have the same basic operating controls and they are very easy to learn. Tap any
square blue function buttons to immediately carry out its respective function (for example, light on/off, camerachange, event filtering, etc.), provided this is available for the selected video source. Security-related functions,such as triggering the electric door opener, are only carried out once you have confirmed a system message.
The blue function buttons with a small triangle icon provide a shortcut menu that you can access by tappingand holding the button (long press).

One of the unique features of the MOBOTIX App is a set of proprietary multi-functional sliders that are used fortasks such as adjusting the image settings or volume. Simply tap one of the slider icons to activate this slider,and move your finger across the screen to change the setting. To reset any slider to its default value, doubletap it. The multi-functional sliders below the camera display (in the Live, Player and Events views) are anotherwww.mobotix.com

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Operating Basics
unique feature. They change their function as you move your finger across the slider and take effect once you
let go (for example, the slider for changing the currently-shown image section).

Note
The further you move your finger away from the slider, the more accurate the value becomes. Make surethat your finger maintains contact with the touchscreen until you have completed your setting.
You can navigate the MOBOTIX App using gestures for the following functions:• Zoom in/out of the displayed image by moving two fingers farther apart or closer together in theimage area
• Moving an enlardged image area with one finger• Enable/disable full image display by tapping your finger on the image area
• Zoom in/out by double-tapping your finger inside the image area (the tapping spot becomes the newimage center)• Change to a different live camera feed by swiping over the image area with two fingers (horizontal or vertical)• Change between the Live/Player/Events views by swiping over the three dots above the image area with
one finger

2.4

Performing PTZ Commands (Pan/Tilt/Zoom Frame)

PTZ stands for Pan/Tilt/Zoom and refers to a change of camera position and the image section that is displayedon the screen by panning/tilting/zooming. The virtual PTZ on MOBOTIX cameras is unique in that the zooming,panning and tilting functions are performed by the software‘s digital display algorithms, and not mechanicallywww.mobotix.com

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by an electrical motor inside the camera.
The preconfigured display mode is transferred to the App of every camera automatically, for example, via
MxEasy (full image, dual image, 180° panorama, images with concealed areas, and so on). This is also where
you can find the picture frames that are available for viewing. The size and format of the image on the App

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depends on the mobile device (iPhone or iPad) and whether the App is viewed in portrait or landscape mode(see Section 2.2 Portrait/Landscape Mode)..

Images that have been transferred from the camera can easily be enlarged within the frame of the App (bymoving two fingers farther apart) and made smaller again or pushed back (by tapping and moving with one
finger). The detail of the image after enlarging also depends on the preset resolution of each camera (forexample, via MxEasy). A camera that has been configured to QXGA (2046 x 1536 pixels) will obviously deliver
greater detail through zooming than a camera with a lower VGA resolution (640 x 480 pixels), for example.
Zoom Control +In order to see how far you can zoom in on an image, the position is marked by a Zoom Control highlighted
with a „plus“ (+) sign below the frame of the image. Further enlargement of the image is not possible when
this is located on the far right of the screen. You can always use this control when zooming, instead of the twofinger gesture, which is ideal when you are using the App with a touch pen or with only one finger (for example,
in the case of a hand injury).

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Operating Basics
Image details also attainable in LoRes environments with small camera images
In order to reduce the volume of data and produce more fluid video sequences live or in Player mode, theimages from the camera are transmitted to the App in network environments with a low bandwidth (LoRes
settings activated, see section 7.2 Data Volume) in a lower resolution format (for example, CIF with 352 x 288
pixel), irrespective of the original resolution.

The MOBTIX App has a trick up its sleeve for digital enlargement of pictures with a low resolution because of theinherent technical constraints. Instead of transferring the camera‘s entire image sensor, which would occur ina powerful (HiRes) network environment, the PTZ in LoRes mode requests only the visible zoomed and panned
sections of the image from the camera before transferring them to the mobile device.
Special Features Of The Hemispheric Camera
The default display mode of a hemispheric camera is „panorama,“ and not „full screen,“ so an undistorted
and clear 180° wide-angle view is transferred to the App. This means that areas of the image that are rarely
needed on a daily basis are hidden above and below the panorama.
Image positions are preconfigured within the camera accordingly, so it is possible at a Door Station, for example,
to look directly downwards onto the ground below. These image positions can be viewed using the second
control in the slider beneath the image area. To look at the ground below, select the control position with thedown arrow.

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Individually Adjust Predefined Image Sections
Adjust the predefined image sections individually if the one you require is not automatically available. The
MOBOTIX App offers a special PTZ mode for such cases, which is activated by tapping and holding the Zoom
Control (position information is indicated by a red dot). Select the image section that you wish to change, which
you can move and zoom in and out of with the zoom control with one finger. You can save the new image
setting by tapping and holding the image section control button. Be aware that any „camera movements“
undertaken in this special PTZ mode will also be visible to all other users of this camera, as you are changing
the image view on the camera itself.
Standard

POI

Overview

DetailTop

Bottom

Left

Right

Usage of the PTZ functions is further described on the App‘s „Zooming and Changing Image Sections“ help
page (available in the Live view)

Notes
Even with a non-hemispheric camera it is also possible to transfer an individual image section to the App
in display mode, instead of the default use of the full image on the sensor. The selection of image sectionsin the chosen display mode in this case gives you access to areas that would not be visible otherwise.
If the full image recording has not been enabled for the camera elsewhere (such as via MxEasy or abrowser), recording will only capture the video source selection currently selected in the special PTZ mode.
If full image recording is enabled, the entire camera image is captured at all times. (This is an important
advantage of MOBOTIX cameras).

2.5

Reload Button

You can find the Reload button in the top right in every view. Pressing this button once will cancel the current
connection to both the Live and Player views of an individually selected camera or the Events view of all selectedcameras and reload the connection.

This button is handy when an image is taking too long to load or the App is reacting too slowly to a command
Tapping and holding the Reload button synchronizes all cameras connected to the App automatically (werecommend doing this when you require access the latest alarm messages).
You should also set the bandwidth to „LoRes“ or „Sound Only“ if you suspect that the delay is the result of a poor

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performed automatically every time you switch the setting.
Shaking The Mobile Device
Instead of pressing the Reload button, you can also shake your iPhone, iPad or iPod touch briefly to initiate
reconnection.

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connection. This will also limit the volume of data being transferred to the network. The reload function will beAPP

Alert Settings
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ALERT NOTIFICATIONS VIA THE APP

3.1

Alarm Message

Thanks to their integrated sensors, MOBOTIX cameras can automatically detect when an event has occurred.
If necessary, the camera will respond immediately with an alarm sound (camera siren) and can trigger a visualand acoustic alarm notification on your mobile device. This requires the App to be open or running in the
background. The mobile device may be locked or in standby mode with the screen off.

Options: Switch to Live view,play back the event recording
or terminate the message

All events that are to trigger an alarm and start recording first need to be defined on the cameras (for example,
via MxEasy, MxControlCenter or a browser).
You can specify in the MOBOTIX App if and for how long the video sources’ alarm message will be displayed on
the mobile device. For this, you need to open the Alarm button’s shortcut menu in the Live view of the selectedcamera.

Notes
The settings for the alarm message, alarm sound and alarm duration apply to all video sources specified
for the App.
The alarm’s counter is increased by one (until it is reset) after every recorded event. Event recording and thealert notification that goes with it is only available when camera recording has been enabled (for example,

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via MxEasy or a browser).

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3.2

Doorbell Message (IP Video Door Stations Only)

If you have specified one or more IP Video Door Station(s) for the App, they will send a message to yourmobile device whenever the bell is rung. Doorbell messages are accompanied by a ringtone on the mobile
device.

Options: Start the videointercom, terminate themessage or open the door
directly

The doorbell is ringing

Notes
The doorbell messages are still sent, even when alarm notification has been disabled for a Door Station.
Similarly, the doorbell message will also be transmitted, even when recording has been disabled for the
Door Station (for example, via MxEasy, Grandstream, etc.). If the mobile device or App is switched off whilean event message is sent (doorbell, alarm), you will be alerted to all new events as soon as you open the17
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App or switch on the mobile device.

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Specifications And Requirements
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TECHNICAL SPECIFICATIONS AND REQUIREMENTS

4.1

Hardware And Software Requirements: MOBOTIX Cameras

Supported cameras

MOBOTIX IP cameras: Q24, D24, M24, S14 and D14; MOBOTIX IP Video
Door Station T24

Camera firmware required

Version 4.1.4.70 or higher (older versions: live feed plus audio only)

Partial integration (live feed plus
audio only)

MOBOTIX IP cameras: Q22, D22, M22, D12 and M12, firmware 3.5.2.x
or higher

Recording function, intercom(audio)Needs to be previously configured and enabled for camera (forexample, via MxEasy, MxControlCenter or browser), if camera model
is compatible; full image recording should be enabled (MOBOTIX
recommendation)

Image resolution and program

The image resolution set for a camera, for example, via MxEasy, isalso the maximum resolution available to the App; similarly, the preset image program (for example, full image or a hemispheric camera’s panoramic image) cannot be changed via the App; however,the App’s special PTZ mode can be used to display all areas of thecamera sensor

Camera access data

User name/password are required to add video source to App’s
camera list

Remote URL

Needed for using App outside of local Wi-Fi network

Time server (network with Internet An Internet time server should be enabled for the video sources (foraccess)example, via MxEasy or a browser) to ensure correct time entries forrecordings
Time server (network without
Internet access)

MOBOTIX recommends using the MX-GPS-Box (optional accessory)
as a time source for all connected cameras

Time synchronization between mobile device and video source: If the time value of any camera shown in
the Live view diverges by more than 60 seconds from the clock on the mobile device, the App’s time display will
start to flash. Select ”Set automatically” for date and time on the mobile device and set up a time server (such as
NTP, MX-GPS-Box) for the MOBOTIX cameras. This needs to be set to the same time zone as your mobile device.

4.2

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Hardware And Software Requirements: Mobile Devices With MOBOTIX App

Supported devices

Apple iPhone, iPad, iPad mini, iPod touch

iOS version required

5.0 or higher

Storage requirements for App

approx. 40 MB

Language versions of App

German, English (selectable via country settings in iOS)

Standby data usage

approx. 2 MB per video source per day (minimum data traffic with active
Internet connection and App running without video display enabled)

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4.3

Camera-Dependent Functionality

The difference between MOBOTIX cameras and standard cameras is that MOBOTIX cameras are based ona decentralized concept. This means that a high-performance processor is integrated into every camera, as
well as digital flash memory (MicroSD card) thatallows several days of recording. A video remotestation such as the MOBOTIX App only serves forviewing, and not for recording, image correction,
motion detection, etc. Aside from a few exceptions
the App is not designed for actually configuring
MOBOTIX cameras. Camera settings such as
selecting events to be recorded, defining video
motion windows, enabling full image recording,configuring the camera’s switching functions, audio, recording voice messages for the Door Station, etc. need
to be entered in another manner, for example, via the MOBOTIX MxEasy video management software or via theintegrated camera software (accessed via a browser). For more information, see: www.mobotix.com > Support >Manuals > Software.

4.4Standard Features For Q24/D24/M24/S14/D14/T24 Camera Series

Maximum resolution > VGA

Secure models only (all series)

Microphone

Secure and IT models only (Q24, M24, S14D, D14, T24 series)

Intercom (via App)

Secure and IT models only (Q24, M24, D14, T24 series); the D24
series has microphone and speaker connections for two-way
communication (ExtIO module or via MX-232-IO-Box)

Mailbox function

T24 only

Event recording

Secure and IT models only (all series)

180° HiRes panorama

Camera models with L11 lens (available for Q24, M24, S14, T24)

Relay switching for lights, etc.

Only by connecting the camera to an ExtIO module or MX-232-IO-Box;
exception: T24 with IO module (MX-OPT-IO1)

4.5

Peripheral Devices For Extended Functionality

If your cameras do not have the required speakers, microphones, switching
inputs and outputs, PIR sensors, etc., you can flexibly extend their standard

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sensors, etc.). The functions for the App (audio, intercom, sensors) can beused exactly as if they were built-in. Further information on peripheral devices
is provided in the ”Products” section of the MOBOTIX website. You can also
contact your MOBOTIX dealer, electrician or IT technician.

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features by adding peripherals (ExtIO, interface boxes, external audio devices,

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Specifications And Requirements
4.6

App As Mobile Remote Station For T24 IP Video Door Station

The MOBOTIX IP Video Door Station needs to be fully installed, connected and operational before it canbe integrated into the App. All installation and start-up instructions are provided in the T24 System Manual(www.mobotix.com > Support > Manuals).

The various T24 functions (door opening, light switching, mailbox, event recording, etc.) can only be usedon the App if the hardware is available and if the devices have been configured accordingly using another T24
remote station (for example, Grandstream videophone or computer with MxEasy/MxCC/browser). This includes
the connection of an electric door opener to the Door Station, the enabling of recording, setting up mailbox
greetings, etc. Please note: The App is designed to complement the T24 system, but it does not replace thepermanently-installed remote station (Grandstream GXV3140 IP videophone; soon: MX-Display).

Notes
By default, every T24 system is set up so that the door camera only records voice mailbox messages. To
obtain additional recordings of door events (someone rings the bell, is granted/denied access, the door is
opened), you first need to enable the individual events and specify the recording duration (two seconds
or longer). This requires another T24 remote station (computer or Grandstream videophone), as well as
administrator rights for changing the camera configuration. Details on this are provided in the respective
system and software manuals (www.mobotix.com > Support > Manuals).
Relevant sections of the MOBOTIX manuals:

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20• Installation and wiring of the Door Station – T24 System Manual, Part 1• Starting auto-configuration (without a computer) – T24 System Manual, Part 2, Section 2.1+
• Enabling recording via Grandstream videophone – T24 System Manual, Part 2, Section 2.3.5• Enabling recording via MxEasy – MxEasy User Manual, Section 3.5.2• Adjusting remote station settings via MxEasy – MxEasy User Manual, Section 2.3.3• Recording individual mailbox greetings via MxEasy – MxEasy User Manual, Section 3.8.4

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5

NETWORK INFRASTRUCTURE REQUIREMENTS

There needs to be a wireless network connection between the video sources and the mobile device in order
to use the App as a remote station for your video sources (MOBOTIX camera or Door Station). This connection isusually provided through a local wireless network but can additionally be accessed from anywhere in the world
via the Internet (remote access via UMTS, Wi-Fi access point, etc.).
You can establish a video intercom connection to your Door Stations and cameras, open the door andaccess stored video messages and recordings over your local network or a remote Internet connection.

5.1

Local Wi-Fi Network

The most common method is to connect your MOBOTIX video sources to your local network’s wireless DSL
router (such as a FRITZ!Box) via a PoE injector or PoE switch. The App will establish the connection between themobile device and the individual video sources via the router. The App automatically detects all MOBOTIX
cameras and Door Stations connected to the local network at the press of a button. You only need theinternal access data (user name and password) of the camera to make a video source available in the App.

Wi-Fi network

PoE switch

Internet(optional)

Note
MOBOTIX cameras and Door Stations do not feature built-in Wi-Fi capability. They need to be connected
to a wireless router or switch with a network cable, and they also require PoE (for example, from a PoE
switch, a PoE injector or a patched-in Mx2wire+ media converter).

Remote Connection

You can still access any of the connected video sources, even when your mobile device is outside of the rangeof your local Wi-Fi network. There are three basic requirements to make this possible:
1.

The router used to connect the video sources needs to be connected to the Internet (for example, via a
FRITZ!Box).

2.

The video sources need to have been assigned a remote URL, for example, from a DynDNS service or aprovider of static IP addresses.

3.

The mobile device hosting the App needs to have an active Internet connection.

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Adding Video Sources
6

ADDING VIDEO SOURCES

6.1

Adding Cameras Connected To A Local Wi-Fi Network

If your MOBOTIX video sources are already connected to your local Wi-Fi network and are powered via PoE,
they can be integrated into the App very easily.
1.

Install the MOBOTIX App on your mobile device (download from the App Store).

2.

Log the mobile device on to the Wi-Fi network.

3.

Open the MOBOTIX App. A startup screen appears with two buttons. The value of the red counter on
the Go! button (here: 3) indicates how many MOBOTIX video sources were detected in the local wirelessnetwork. If there are no video sources connected to the network, you can also run the App in demo mode
(this uses 5 demo clips).

4.

Tap ”Go!”, followed by ”Select camera...” and choose an entry from the list. By default, the cameras arelisted as follows: ”mx + default IP address”. You can change these names in the App so it is easier to
identify your video sources.

5.

After you have tapped on a video source, you need to enter its user name and password. By default,
MOBOTIX cameras have the following administrator access details (they should be changed if at all
possible to provide better security, for example, with MxEasy).
User name: admin
Password: meinsm
The following administrator access details apply if there is an IP Video Door Station that has been
auto-configured for operation.

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User name: admin
Password: current Super PIN (8–16 digits)
6.

Now tap ”Connect”. The MOBOTIX App opens and displays the Live view of the selected video source.
It is now ready for use.

The HiRes Video Company

6.2

Adding Cameras With Worldwide Access (Via DynDNS)

You can also access your video sources via the Internet while you are away from your local Wi-Fi network withyour mobile device and the MOBOTIX App. Similarly, you can use the local Wi-Fi network to access video
sources located elsewhere (for example, vacation home security camera, webcam, etc.).
The App cannot automatically detect video sources that are located outside of the local Wi-Fi network. They
must be added manually.
For this, MOBOTIX recommends using a DynDNS (dynamic name resolution). This protocol does not rely on one
static IP address (for example, 213.117.53.215) to provide access. Instead, it utilizes a set custom name that you
can register with a DynDNS service provider (for example, John-Smith.dyndns.org:19801).
The following steps are required for setting up remote access (remote URL):
1.

Obtain a DynDNS account from a provider of your choice and set it up (register a DynDNS name for therouter).

2.

Set up the DynDNS client on the router.

3.

Set up port forwarding. Connect one router port to the local IP address and one to the port used on thevideo source. By default, MOBOTIX cameras respond to requests from ports 80 and 443. Port 443 isreserved for SSL.

4.

Test the DynDNS configuration (cameras need to be accessible via the router’s DynDNS name plus theirport from a browser).

Please note that an exact breakdown of all the steps involved cannot be provided here. They are determinedby the individual DynDNS provider and router system used. If you are experiencing any problems, contact the
manufacturer or your IT technician. You might also want to search the Internet for useful posts in forums and/or installation guides (for example, YouTube tutorials).

Note
For video sources that are to be accessed in the local Wi-Fi via their local IP addresses and outside the WiFi via a remote URL, MOBOTIX recommends adding the video sources in the local Wi-FI (IP addresses arefound automatically) first and completing the remote URL afterwards. When adding a video source withremote URL, the IP address of the local Wi-Fi can be completed only manually.

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APP

Adding Video SourcesEntering The Remote URL Of A Camera:
1.

Open the MOBOTIX App and tap and hold the blue Camera button in the Live view. The shortcut menu
opens.

2.

To add a new camera from outside the local network tap the Plus button. If the camera has already been
added in the local network, tap the Edit button (pencil icon) and select the video source from the camera
list. In both cases a new dialog box opens.

3.

Enter the DynDNS name plus the router port for the video source for ”Remote URL” (for example, JohnSmith.dyndns.org:19801).

4.

Enable the ”Remote” switch if you wish to access video sources remotely from the network environment
you are currently in. Remote access to local video sources should be disabled in your home Wi-Fi network,
as local access is usually faster (better performance).

5.

Enable the ”SSL” switch if you wish to access video sources remotely from the network environment you
are currently in.

Setting off the SSL access to video sources in the local Wi-Fi network minimally decreases system security
while significantly increasing the transmission quality for the video sources (faster response times).
The video source’s environment settings entered here (URL/remote URL, active, remote and SSL) change
automatically when you enter a different network environment. As soon as your mobile device exits the local
Wi-Fi network, the App automatically enables the remote access settings (remote URL and SSL encryption). When
your mobile device returns to the local Wi-Fi network, the settings entered for this environment are restored

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24(URL, remote and SSL are disabled). If a video source is not being used in a network environment, make sure
to disable this source using the ”Active” switch. This reduces the bandwidth load caused by simultaneousvideo streaming and avoids unnecessary connection attempts to an inaccessible address.

The HiRes Video Company

6.3

SSL Data Encryption

MOBOTIX cameras and the MOBOTIX App make use of the SSL network protocol (Secure Sockets Layer) for
securely transmitting data over the Internet. SSL encryption is strongly recommended for any remote connection
between the App and your video sources. The router’s own encryption (network key) provides sufficient dataprotection within your local Wi-Fi network without requiring additional SSL encryption.

Note that for SSL encryption to take effect, it needs be set up both in the App (Camera management menu;
see above) and in the camera’s own software. A description of the steps required for the camera software
is provided at the end of Section 4.8.3 of the MxEasy User Manual (Connecting Remote Cameras Using
DynDNS).

Note
MOBOTIX cameras with firmware version 4.1.4.70 or higher are set up to be connectable and accessible in
the App with or without SSL encryption by default. You do not need to change the camera software settings
whenever you enable or disable SSL encryption in the App.
MOBOTIX cameras with older firmware versions can be connected even SSL encryption is enabled on them.
In this case, you need to modify the App settings to match the camera software settings. First enable/
disable SSL encryption in the camera software (for example, via MxEasy) and then in the App (Camera
management menu). If the settings do not match, the camera cannot be viewed in the App.

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APP

Presets
7

APP SETTINGSThe user settings provided by the MOBOTIX App enable you to adapt your mobile device to different network
environments (local Wi-Fi, mobile Internet) as well as set up your personal use preferences.

7.1

Cellular Usage

Disable this switch if you do not require a UMTS remote connection to your video sources. We also recommend
using a flat-rate plan for connecting to the Internet on your mobile device as well as your video sources/router,as the App’s permanent connection may otherwise become very costly.

7.2

Data Volume

Here, you can adjust the default settings for limiting the frame rate, resolution and image quality. Thesesettings will be come into effect when changing the network environment in the App (“LoRes” and “Audioonly”). Please note that high resolutions and frame rates also need high network bandwidths.
HiRes (Standard)• DSL connection in local Wi-Fi network (homenetwork) or LTE remote connection (4G)
• Images are transferred as set in the camera
LoRes• Remote connection via UMTS (3G)
• Default: 1 fps, CIF, 30%
Audio Only
• Remote connection via GSM (EDGE, GPRS)• Default: VGA, 60% (for manual frame-by-frametransfer)

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You can also change these settings individually, for example, if a high frame rate is more important than ahigh resolution or vice versa.

The HiRes Video Company

Note that the HiRes/LoRes/Audio Only presets can be selected in the App at any time via the middle button of
the three round buttons at the top left of every view.

The HiRes and LoRes settings do not change the camera’s internal image settings, which means that they do notaffect any other remote stations connected to the same video sources. They only specify how the camera is totransmit the video feed, which may well be at a different frame rate and resolution to the camera’s internal settings.
These settings apply to both the viewing of live feeds as well as the playback of video recordings.

7.3

Maximum Number Of Events And Maximum Time Range

Here, you can specify the maximum number of event preview images that are to be transferred from the camera’s
memory to the App (and counted by the red event counter) after the App has been switched off for some time(that is, it is not running in the background). The higher this value, the longer loading will take when the App
is opened again. If the number of event preview images loaded from the camera is less than the maximum
value, it simply means that less events occurred in the specified time range.
Regardless of these settings, you can always use the Events view to load in multiple batches of preview images
to access all of the recordings made on the connected video sources.

7.4

Audio

Here, you can change the volume of the audio signal that the App transmits to the video source. The default
change this setting if you are in a very loud or very quiet environment.

7.5

Hands-Free Talking And Push-To-Talk

Hands-free talking is enabled by default. If your mobile device is in a noisy environment, push-to-talk can bea useful alternative (push-to-talk: Talking only possible when Talk and Listen buttion is pressed).

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setting of 70% (the value increases towards the right) is optimized for intercom connections. You only need toAPP

Audio Settings
8

AVAILABLE AUDIO SETTINGS

Note that in order for all of the audio functions to be available, your video sources need to feature both speakers
and microphones. Furthermore, they need to be set up accordingly.
Issue

SolutionVideo source sounds too quiet in the App

Turn up the volume on the mobile device; if this is insufficient,increase the sensitivity of the camera microphone (available on
a browser/not available from App)The App sound sent to the video source is Increase the microphone sensitivity in the App settings; if this is
too quiet (intercom function)
insufficient, turn up the volume of the camera speaker (available
on a browser/not available from App)The doorbell on the App is too quiet

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Turn up the volume on the mobile device and/or increase thevolume of the ringtone selected for the Door Station (Live view –shortcut menu of the bell button)

The HiRes Video Company

The alarm notification on the App is too quiet Turn up the volume on the mobile device and/or increase thevolume of the alarm sound selected for the Door Station (Liveview – shortcut menu of the Alarm button)

No acoustic or visual messages wanted Tap the top left button of the App several times until the speech(bell and alarm)
bubble is crossed out (messages disabled)

The bell function on the Door Station needs Disable the ”Bell” switch for the selected Door Station (Live view –to be temporarily switched off (none of the shortcut menu of the bell button)
remote stations will be alerted)

The microphone on a video source is to be Enable the ”Audio” switch in the privacy settings for theswitched off for up to 24 hours (audio trans- selected video source (Live view – shortcut menu of the Alarm
mission to be disabled)
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APP

Efficient Usage
9

USING THE APP EFFICIENTLY

9.1

Playing Back External MxPEG Clips On The App

The MOBOTIX App can be used to play back previously recorded MxPEG clips. An easy way to get a clip onto
your mobile device is to send it as an attachment to your e-mail account. Open the e-mail and tap on theattachment. A list of compatible apps available on your mobile device appears. Tap on ”Open in MOBOTIX”.
The MOBOTIX App starts and opens a dialog box.
Here, you need to confirm that you wish to open the clip. Tap on ”OK” and the clip will start playing in the Player
view. It is also available in the current camera group (Live view – shortcut menu of the Camera button), where
you can start it again at any time.

9.2

Protection Against Unauthorized App Use (three-tiered)

There is a potential security risk because the combination of MOBOTIX App and Door Station provides anopportunity for the door to be opened remotely. Therefore, the App should be protected against unauthorizeduse (such as when the mobile device is lost or stolen).
To guarantee the best possible security, MOBOTIX recommends three-tiered protection, combining the mobile
device software, the App and the camera access details.
Firstly, you should set up the passcode lock on your mobile device (General Settings) to activate very quickly
when your device is inactive.
Secondly, you should protect the MOBOTIX App with another PIN. To set this up, tap on the MOBOTIX logo
in the top right corner of the screen (Live, Player or Events view). A shortcut menu opens. Tap on ”Security”.
Enter a PIN of your choice and repeat your entry (avoid obvious number combinations, as these
are less secure). In the ”Protected Functions” list, enable the first switch, ”App Usage”, and exit the App.
Whenever you open the App from now on, you are prompted to enter a PIN. This prevents the App frombeing used to open the door even if an unauthorized person manages to break through the mobile device’s
passcode lock.

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The HiRes Video Company

Thirdly, you should immediately change the access details of all your video sources (user name, password) if
your mobile device is lost or stolen. This way, the system remains inaccessible even if an unauthorized person
manages to break through the App’s PIN lock. The video sources’ access details can be changed in the browser,
for example:
Enter the video source’s IP address (IP address in the local network or DynDNS address) in a browser’s address
bar. Open the camera software by entering the existing access details. Next, open the ”Admin” menu, go tothe ”Security” section, select ”Users and Passwords” (first menu item) and enter a new password, or, in thecase of the T24, a new Super PIN.
To unlock the video source on any other available mobile devices with the MOBOTIX App, re-enter this new
password or Super PIN via the Edit function (Live view – shortcut menu of the Camera button).

9.3

PIN Protection For Individual Functions

In some cases, several persons may be using the same mobile device for the MOBOTIX App, for example, asa remote for a Door Station. If not all of these persons are to be given access to all of the App’s functions, thisis facilitated by protecting the functions individually.
In the ”Security” section of the MOBOTIX logo’s shortcut menu (described above), you cannot only specify
PIN protection for the App as a whole but also for selected functions (enable switches to turn on protection):• App Usage > PIN requested each time the App is started• Audio > Two-way audio only with PIN• PTZ > Camera PTZ only with PIN• Door & light > Opening door and switching lights only with PIN• Player & Events > Playing back recordings only with PIN• App Settings > Changing pre-settings only with PIN• Camera settings > Editing only with PIN• Privacy > Changing privacy settings only with PIN

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APP

Efficient Usage
9.4

Multiple Devices

The MOBOTIX App gives you a range of options for the current configuration (combination of all connectedvideo sources and entered settings):• Store it so that you can access it within the App, for example, after you have inadvertently deleted yourcameras (integrated back-up function),• provide it to other mobile devices (transfer via e-mail or iTunes), or• share it with other users in order to set up their mobile devices.
All of the settings needed for saving, loading and transferring App configurations as ”Projects” are provided in
the shortcut menu that opens after you tap on the MOBOTIX logo at the top right of the screen. The individual
steps are described in greater detail in the ”Making projects available” section on the corresponding help page.

Note that when you are saving or transferring a project, you can specify if the access details for all the connectedvideo sources (user names, passwords) are to be included as well. If the ”Access data” switch is disabled andyou load the project at a later point, you will first need to manually unlock all the video sources by entering
their access details via the Edit function (Live view – shortcut menu of the Camera button). This additional layerof protection gives you the option of sending projects to other users immediately but only make them usable
once you have also sent the access details.
When you load a project, you need to choose between replacing the current configuration with the new project
and adding the new project to the current configuration. The ”Adding” function is useful for when your App isalready configured for cameras but the loaded project only contains cameras that have not been integrated
yet. This way, you can quickly and easily add an entirely new set of cameras to your current App configuration
while also keeping any existing ones.

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Before you can load a project via iTunes or your e-mail account, you need to ensure that the MOBOTIX App isinstalled on your mobile device.
In order to keep down the data volume in network environments with a low bandwidth, always disable any
video sources that are not currently being used. To disable a video source, use the Edit function in the Camera
button’s shortcut menu (Live view).

The HiRes Video Company

9.5

Multiple Users Per Camera/Door Station, Simultaneous AccessWith MOBOTIX systems, multiple users of Apps and other video remote stations (such as MxEasy) are able toaccess the same camera or Door Station at the same time.
Note that whenever one user is engaging the intercom function, this function is unavailable to other users or
remote stations.
The App provides several video source functions that apply not just to the mobile remote station but to theentire system. Use of any of the following functions may cause the video source to become less functional orentirely unavailable to other users.
• Special PTZ functions: Any changes you make to the camera’s image settings will also affect all otherremote stations.
• Disabling the doorbell: Disabling a Door Station’s bell via the App also prevents any other users/remotestations from receiving the Door Station’s bell signal. The physical doorbell itself will also remain silent.
• Door Station settings: The Door Station settings that can be adjusted via the App (doorbell profile, mailbox
behavior) apply to all the users of the Door Station.
• Privacy mode of a video source: The purpose of enabling a video source’s privacy mode is to restrict user
access to this video source (for example, to stop other users from viewing the live feed). To prevent any
unauthorized changes to this mode, make sure that the ”Privacy” function in the other users’ App is protected
via a PIN. To do this, create an App configuration that has PIN protection for ”Privacy” (MOBOTIX logo at
top right, ”Security” shortcut menu) and send this configuration project to the other users as their baseconfiguration. This way, only you and any other users who know the PIN are able to modify the configuration’s
privacy mode.

Note
It is important that the other users with whom you have shared the PIN do not know the camera accessdetails as well (user name, password). If this were the case, they could simply reinstall the App, add the33
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camera again and have unlimited access.

APP

Phone Call Fallback
9.6

IP Video Door Station: Setting Up Phone Call Fallback for iPhone

As a new feature, the MOBOTIX App makes it possible for the doorbell signal from the Door Station to automaticallytrigger a call to your iPhone mobile number in case the phone’s Internet connection (and thereby the App) isdown. As soon as you answer the call, an intercom connection to the Door Station is established and you cantalk to visitors at the door. Press ”1” and ”#” on the phone’s keypad to trigger the electric door opener, andpress ”3” and ”#” to switch on the light. Here are the individual steps for configuring the fallback function:
Step 1: Request SIP account from an SIP provider
In order to use this feature, you first need to get an account from an SIP provider (this may incur a charge). It enables
you to link your MOBOTIX Door Station to your iPhone’s GSM network via the Internet. From the SIP provider, you will
receive a set of SIP access details (user name/SIP ID, domain/registry, host name/proxy). This information is neededin the Door Station software’s Admin menu.
Step 2: Open Door Station’s Admin menu
Use a browser on a computer (Internet Explorer, Firefox, etc.) to connect to the Door Station. Enter the Door
Station’s IP address (IP address in local network or DynDNS address) in the browser’s address bar. Enter thecurrent access details to open the camera’s browser interface and open the Admin menu.

Note
Online help in the browser: A topic-based online help tool is provided for detailed descriptions of theindividual menus and their settings. To access this, simply click on the yellow question mark icon at the
top right.
Step 3: Enter the details of your SIP account1.

Click on ”SIP Client Settings” under ”Audio and VoIP Telephony” in the Admin area.

2.

In the ”SIP Accounts” section of the dialog box that appears, click ”Add new SIP account”.

3.

Fill in the empty fields according to the SIP account details you have received (user name, domain, password,
hostname/address). The default entry for the ”Server” field is ”5060”. Select the checkboxes for ”Available
as Proxy” and ”Use as Registrar” and leave the ”Register Expiration” setting on ”5 min”.

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4.

Click on ”Set” at the bottom left of the page and ”Close”.

The HiRes Video Company

Step 4: Add new profile for outgoing calls
1.

Click on ”Outgoing Calls Settings” under ”Audio and VoIP Telephony” in the Admin area.

2.

In the ”Profile” section of the dialog box that appears, click on ”Add new profile”. This already contains adefault name (for example, ”call_1”), which you can change as desired.

3.

In the ”Phone Number or SIP Address” field, enter the mobile phone number of your iPhone including thecountry code.

4.

Leave the settings for ”Dial Attempts” and ”Dial Timeout” as they are (”1”, ”20”).

5.

In the ”SIP Proxy” field, select the address of the SIP account you just entered and click on ”Add”.

6.

For ”After the message has been sent:”, select ”Intercom”; for ”Camera Remote Control:”, select ”On”; andfor ”Hangup after:”, select a duration after which the call is terminated.

7.

Click on ”Set” at the bottom left of the page and ”Close”.

Step 5: Activate phone call fallback with your new profile1.

In the ”Video Door Station” section of the Admin area, click on ”Bell Behavior and Video Mailbox”.

2.

At the bottom left of the ”Set Remote Stations for Door Station” section of the dialog box, select the ”Phone
Call Fallback” checkbox and enter your new profile from Step 4 (for example, call_1).

3.

Click on ”Set” at the bottom left of the page and ”Close”.

Step 6: Test functionality
In your iPhone’s settings, switch off ”Cellular Data” temporarily and then ring the doorbell. You should now be

35

the call, you can immediately use the intercom function to communicate with visitors at the Door Station. To
open the door, press ”1” and ”#” on the phone’s keypad. To switch on the light, press ”3” and ”#”.

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receiving a call to the phone number you entered for the SIP account from your SIP provider. When you answer

APP

iTunes10

USING ITUNES WITH THE MOBOTIX APPApple iTunes provides several handy functions that you can use in conjunction with the MOBOTIX App.
Connect your mobile device to a computer with iTunes on it.

10.1 Transferring MxPEG® Clips (Demo Clips) To The App
One of the sections above described how to use the MOBOTIX App to open MxPEG clips directly as e-mailattachments. However, you can also use iTunes to transfer and delete demo clips. This is useful when you aredealing with multiple clips or if you mobile device cannot provide e-mail access.
Steps:• In the iTunes window’s menu bar on the left, select your connected mobile device from ”Devices”.
• On the ”Devices” page, select ”Apps” from the section choices at the top.
• In the ”Apps” list at the bottom, select ”MOBOTIX”. A list of ”MOBOTIX Documents” appears on the right. This
contains all the demo clips you have added already (file extension: *.mxg).

• Click on ”Add” to add any *.mxg files from your computer directly to the App’s list of demo clips. You canalso delete any superfluous clips from this list, which directly removes them from the App.

10.2 Changing The Name Of Your Mobile Device (for example, for MxEasy®)

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If you want to give your iPad/iPhone/iPod touch a different device name, for example, to make it easier to identify
in MxEasy’s list of available remote stations (such as ”iPad parents”), you can do this very quickly in iTunes. In the

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iTunes window’s menu bar on the left, double-click on your connected mobile device under ”Devices”. Simply
write over the existing name, click on ”Return” and confirm the dialog box with ”Apply”.

The HiRes Video Company

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