We take care of instrument
Qualification Services.
So you can dedicate your time to science.
Illumina provides a complete qualification solution that certifies instruments are installed andoperating according to manufacturer’s specifications to produce quality results. Get maximum
productivity from your next-generation sequencing (NGS) equipment and help stay in compliance.
Our Installation Qualification, Operation Qualification, and Performance Qualification (IQ/OQ/PQ)
services document and verify that your instrument meets peak performance standards. Regularlyscheduled Qualification Services can help you maintain system compliance and uncompromised
data quality.

Recommended compliance guidelines.
Quality system implementation is vital to maintaining effective and efficient lab operations. Proactive planningand integration of a quality process not only mitigates the risk of noncompliance, but it also saves time andreduces costs.
Qualification services

Description

Recommended intervals

Event-specific needs

Installation Qualification(IQ)• Documents proof that instruments
have been delivered and installed inaccordance with Illumina-determined
specifications and safety regulations• At initial installation• After instrument relocationand subsequent reinstallation• Before first-time use• With major system upgrades

Operational Qualification(OQ)• Confirms correct equipment
functionality• Ensures specifications are
examined and quantified basedon manufacturing guidelines• After a reactive service,software upgrade, or
preventive maintenance• Periodically, according tolab standard operatingprocedures (SOP)• With an IQ to test for baseline
level of instrument performance• Before starting a major study orexperiment to ensure operation
at manufacturer’s specifications

Performance Qualification(PQ)• Verifies and provides documented
proof that the instrument system
performance meets manufacturer
specifications by running an Illuminaapproved sequencing standard• After a reactive service,software upgrade, or
preventive maintenance• Periodically, according tolab (SOP)• With an OQ, to qualify instrument
system performance• Before starting a major study orexperiment to ensure operation
at manufacturer’s specifications

Rely on our NGS expertise.
• We design and test the instruments, and as your NGS
instrument manufacturer, we have the insights and expertise
to ensure our installation and operation standards are met.
• Our 500+ trained and certified field service engineers,and application scientists are ready to assist you withcomplete Qualification Services, so you can dedicate
your time to research.
• As operators of a CLIA-certified, CAP-accredited ClinicalSequencing Facility, we have proven expertise in Qualification
Services as we routinely perform them on our instruments.
We are here to help you maximize your investment andminimize interruptions.

For more information, contact your local
account manager.
Inside Sales• 800.809.4566 (North America)• 01799 534332 toll-free (EMEA)• 858.202.4566 (outside North America)• servicecontract@illumina.com
Customer Service• 800.809.4566 (North America)• 858.202.4566 (outside North America)• customerservice@illumina.com
Technical Support• 800.809.4566 (North America)• 858.202.4566 (outside North America)• techsupport@illumina.com

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For Research Use Only. Not for use in diagnostic procedures.
© 2015 Illumina, Inc. All rights reserved. Illumina, and the pumpkin orange color are trademarksof Illumina, Inc. in the US and/or other countries. Pub. No. 070-2015-006 Current as of 09 June 2015