SocialHighlight

Business Strategy

Generating "Economic Value"

Corporate Data

Creating "Social Value"
SocialCreating“Social Value” －Social－

Tokaido Shinkansen: Constant Effort to Enhance Service

Number of services and passenger volume of the Tokaido Shinkansen (per day)Maximum number of the fastest train, "Nozomi," one way per hour

1Nozomi

160
140

128

120
100

111

129

126

118

124

121

123

127

126

122

120

122

125

123

126

100

239
80 231

271 276 273 270 271 274 274 271 269 269 271 272 275
252 26005343435

3741

45

50

51

61

40

088878484

82

8180

18788

899091929394237978

95

96"Nozomi" (the Series 300) began commercial operation

130

14378

78808080

79979899000102141130311 314 319

290

7143 150 165 176 187 189 158 157 158 158 155 148 139 138 130 122

89138

137

70 101 145 166 170 175

60

20133

134

0

Punctual

accidents

minutes● No accidents resulting in fatalities or injuries of passengers● Average delay time: 1.1 minutes/1 train in service● I mprovement of safety awareness and skills through* Results for FY2022 (including delays caused bynatural disasters, etc.)

on board since operations commenced

human resources education and training● Ongoing investment for safety-related facilities

Fast285

Frequent andHigh Capacity

km/h● Maximum speed: 285 km/h

● Between Tokyo and Shin-Osaka: 2 hours 21 minutes*Note: Accurate as of the March 2023 timetable revision (arrival time
based on the fastest trains in service)

Environmentallyfeasible

1/8Approx.

1/12Approx.

● T he energy consumption amount per seat when traveling between

Tokyo and Osaka is approximately 1/8th that of an aircraft.

● The ＣＯ₂ emissions for the same condition are around 1/12th.

356 360,000
trainspassengers● Number of train services per day: 356* Results for FY2022 (including extra trains)● Number of passengers per day: 360,000 * Results for FY2022● Number of seats available: 1,323 * 1,319 seats/train for the N700S type
introduced in April 2021
seats/train* The numbers of train services and passengers per day in FY2022 were reducedby the impact of the COVID-19 pandemic.

Comfortable● W ide open,

quiet space

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

159

164480420

12 12 12 12187 193 188 185 1889101030024075

194 201 209 217 220 226 230 193

188 20718053936565646466

66666666

6565656565656565

6565

8080808080

8182

8282

82

83

8383838383838383

83

03040506

07080910111213

14

15

16

1718

1920

2122

Express Reservation was launched

360

120
600(FY)

Shin-Osaka Station improvement work completed "Smart EX" was launched
Uniﬁed N700A type rolling stock and all trains at max. 285 km/h

Maximum number of the fastest train, "Nozomi," one way per hourFigure 1Travel Time of“Nozomi”between Tokyo and Shin-Osaka and Number of Services per Hour during Pattern Hours
10 Nozomi Timetable (Spring 2019 revision) 12 Nozomi Timetable (since Spring 2020 revision)

Within 2 hr 30 min

3 trains

12 trains

2 hr 33 to 37 min

7 trains

None

We began in July 2020 to introduce the new N700S Shinkansen roilingstock, replacing the N700A type. The N700S is designed based on theresults of years of technological development and is equipped withfeatures such as enhanced safety and stability, enhanced comfort andconvenience, higher emergency response capability, and a standardized
design that can easily be constituted to any length of trainsets.
Number of New Trainsets
Fiscal Year

2020

2021

2022

2023 (plan)

2024 (plan)

2025 (plan)

2026 (plan)

Total

Number of Trainsets

121313477359

We also finished improvements to equipment andintroduced the“12 Nozomi Timetable”in March 2020.
The maximum number of“Nozomi services”per hour
increased by two from 10 in either direction, and we
can now operate up to 12“Nozomi”services during
busy hours.
Also, all“Nozomi”services will travel between Tokyoand Shin-Osaka in less than 2 hours and 30 minutes. Figure 1Passengers can reduce their travel time by reserving
train seats online at their convenience and using thenew, faster“Nozomi.”This has made the Tokaido
Shinkansen even more convenient.
* Generic name of the Series N700 and N700A, and later reflecting the main functions
adopted in the N700A

N700S

Main features of the N700S

Enhanced safety and stability

Enhanced comfort and convenience● Shorter braking distance in the event● E quipped with a fully activeof an earthquake

Figure 2● Enhanced snow-resistant features“12 Nozomi Timetable”expected to significantly improve our services49152

157

Launch of new N700S Shinkansen rolling stock● Enhanced status monitoring function

When the Company was established in 1987,
we were operating the Tokaido Shinkansen at themaximum speed of 220 km/h. We put the Series 300“Nozomi”into operation in 1992 with the maximum
speed of 270 km/h, and, in 2003, we opened
Shinagawa Station and raised the maximum speed to270 km/h for all trains, which allowed us to shift to a
Nozomi-centered timetable.
Then, in 2015, the speed of the Tokaido Shinkansen
was increased for the first time in 23 years, reaching
the maximum speed of 285 km/h.
The Series 700 was retired in the spring of 2020, andwe completed the update to the N700A type* to allow
all trains to run at the maximum speed of 285 km/h.

148(Trains/day)

8*1 Departures shown include extra trains.
*2 Usage status is shown by means of an index with the sectional transportation volume for FY
1987 as 100.
*3 Station stops - Nozomi: Shinagawa, Shin-Yokohama, Nagoya, and Kyoto /Hikari: Same as“Nozomi,”plus a few additional stations / Kodama: All stations*4 The sum of figures for“Nozomi,”“Hikari”and“Kodama”may not agree with the total due torounding.
*5 Departure figures and usage status figures in FY2020 through FY2022 were lower due to theimpact of the COVID-19 pandemic

1.1

142

169

161

126378365 368 373
350 358
342 336356
334 341 336 333 336 342

Shinagawa Shinkansen Station opened and all trains at max. 270 km/h

SafetyKodama(Index)

Since its establishment, JR Central has constantly refined not only the safeand punctual but also-fast, frequent, high capacity, environmentally feasible,and comfortable characteristics of the Tokaido Shinkansen, which plays the roleof Japan’s main artery transportation, in order to maintain and strengthen its
competitiveness. Specifically, we have constantly worked to enhance services
through the introduction of the“12 Nozomi Timetable,”the launch of new N700S
Shinkansen rolling stock, and the expansion of online reservation and ticketlessboarding services, among others.

Characteristics of the Tokaido Shinkansen

Tokaido Shinkansen passenger volume (FY1987=100)

HikariFigure 2

damping control system● A dditional outlets for mobile● R educed inspection/repair work

N700A typeFigure 3

Reduced power consumption-16%-5%

N700S

Battery-based self-propelled system

Figure 4● Additional security cameras●T oilet functions during power outage-7%270285285

Series 700

N700A type

N700Skm/hkm/hEmploying the Dual Supreme Wing design, which reduces air resistance,
and a drive system that uses next-generation silicon carbide
semiconductors, the N700S consumes 7% less electricity than the N700A type.

The braking distance during an earthquake is 5% shorter thanthe N700A type thanks to an improved ATC and brake system.
Figure 4● B attery-based self-propelled system●E nhanced intercom functions

km/h

Series 700

Higher emergency response capability
Figure 3devices

Shorter braking distance in the event of an earthquake (at 285 km/h)-25%Lower running cost
● R educed power consumption

TunnelThe N700S is the ﬁrst high-speed train equipped with a battery-based self-propelled system. It can travel to a location
where passengers can safely evacuate in the event of a long power outage following a natural disaster, etc.

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 202350HighlightBusiness Strategy

Generating "Economic Value"

Creating "Social Value"

Corporate Data

SocialTokaido Shinkansen: Constant Effort to Enhance Service

Stimulating Tourist DemandPromoting Online Reservation and Ticketless Boarding Services
In an effort to have customers more conveniently use
the Tokaido Shinkansen, JR Central takes the initiative inpromoting greater use of online reservation and ticketlessboarding services via“EX Service”“Express(Reservation,”“Smart EX,”etc.).
For customers who frequently ride the Shinkansen
for business or other reasons, we provide an“ExpressReservation”service that offers a discounted member pricethroughout the year. Members of the service can smoothly
ride the Shinkansen by simply touching their member
IC card at the automatic ticketing gates after reserving
their preferred seats with a smartphone or other device
beforehand. There is no need to stop at the ticket counterof a station, allowing customers to significantly reduce their
total transit time. In addition, reservations can be changed
as many times as necessary before departure without
any handling fees, allowing customers to use the service
without worry even if there are sudden schedule changes.
We also offer“Smart EX”with no membership fee forcustomers who only occasionally use the Shinkansen,
including people traveling to visit their hometown, tourists,and foreigners visiting Japan, so that they can also use theconvenient online reservation & ticketless boarding service.
This ticketless service enables customers to immediately
use the service by simply registering their credit cardand the nationwide interoperable transportation IC cardfrom their smartphone, etc. As a result, we offer greater
convenience to even more customers.

At the moment, reservations for reserved seats using
these services currently account for nearly half of allreservations.
Numbers of EX Service members and registered persons(10,000 persons)

1,050
1,000
950
900
850
800
750
700
650
600
550
500
450
400
350
300
250
200
150
100500Nearly 50%

1,046

of reserved seats
are booked online(FY2022).

764886
810

591

’19.3

’20.3

’21.3

Illustration of using“Smart EX”
1. Register’22.3

2. Book’23.3

3. Board
Tap!

Creditcard

Transportation IC card

Further Enhancing Our EX Reservation ServiceIn March 2021, we launched a ticketless boarding
service for group passengers, a ticketless boarding service
using a QR code for visitors to Japan, and a reserved seatreservation/change service for delayed trains. Thanks tothese services, passengers who board trains in groups
and visitors to Japan who do not have transportation IC
cards are now able to board Shinkansen trains without thebother of obtaining a ticket.
Furthermore, in June 2022, we extended the service
areas of the EX Service to the Kyushu Shinkansen (Hakata- Kagoshima- Chuo section), beginning to offer the service
along all of the Tokaido, Sanyo and Kyushu Shinkansen
lines (Tokyo - Kagoshima-Chuo section).
Since October 2023, we have been operating “EXShinkansen Travel Packages,” a travel product that

accommodates changes in train until immediately before
boarding and ticketless Shinkansen travel, and“EX Hotelsand Activities,”a service to allow users to seamlesslybook and pay for any combination of lodging facilities,
sightseeing plans, car rentals, etc., of their choice. Inaddition, we have enhanced EX Service to make Tokaido
Shinkansen seats available for reservations up to one
year in advance. We have also disclosed per capita CO2
emissions for each section of the Tokaido, the Sanyo, andthe Kyushu Shinkansen in response to the needs of ourcorporate members.
We aim to enhance our services in terms of bothbusiness and tourism by offering products attractive tocustomers under these structures so that we can increase
future usage and revenues.
* QR Code is a registered trademark of Denso Wave Incorporated.

We are working to stimulate tourist demand by introducing
various campaigns for each region or target segment throughvarious information media and sales channels. For Kyoto andNara, which are the largest tourist resources in our market
area, we have continuously implemented travel campaigns
in collaboration with local governments and travel agencies,
such as the Kyoto Campaign (launched in 1993), the Nara
Campaign (from 2005 to 2021), and the renewed Nara
Campaign (launched in 2022), and are promoting the use of
the Shinkansen mainly from the Tokyo Metropolitan area tothe Kansai region. In addition, we are working on coming
up with attractive products associated with areas along ourrailway lines.
Since summer 2020, we have been actively implementing
new promotional measures that capture customer trends andneeds, including the following:“zurashi tabi”(shifting travel), a
new way of traveling whereby the times, locations, means oftravel and action at destinations are shifted from the“standard;“Oshi Travel Update,”a campaign in which the content of“Oshi Travel”of going to see one’s own recommendations

In response to the spread of a new work style in which
was installed in all N700S trains after being improved forpeople can work anywhere, we have been working tohigher convenience and operated on a regular basis graduallyenhance the business environment in stations and trains tofrom October 1, 2023.“Business Booths”will be a paidenable passengers to spend their travel time in a mannerservice upon the start of its regular operation.
suited to their work style. In order to further enhance the inFurthermore, we have set up semi-private work booths
car environment for businesspeople, we will provide newand poles fitted with power outlets that are available
services going forward.
free-of-charge in some waiting rooms at all Tokaido
More specifically, we will enhance the“S Work Car” Shinkansen stations where Nozomi stops. We also operate
service, which is operated in Car No. 7. of the Nozomi train, “EXPRESSWORK,”a paid work space service. In addition
by installing a partition at some of the B seats in Car No. 7. ofto booth-style space available at all Nozomi stations andthe Nozomi train and starting to offer A and C seats on bothsome Hikari stations, lounge-style space is available at Tokyosides as“S Work P Seats .” We will also operate Car No. 7.
Station.
of the Hikari and the Kodama trains, in addition to Nozomi,
We aim to continue working to enhance our services in
as“S Work Cars,”including during busy and the busiest
a variety of aspects so that businesspeople who use theseasons.
Tokaido Shinkansen can spend their travel time in more
In addition,“Business Booths,”introduced in N700s trains,convenient and comfortable ways.

Departure station

Sightseeing plan Car rental
Hotel

EX Hotels and Activities

Renovation of station waiting rooms
Free, semi-private, booth-style business corners and poles
ﬁtted with power outlets to be set up●Business corner

Tourist taxi(ride-hailing)

Shinkansen
Shinkansen

Conventional lines

Separate bookings and payments are required on each website.

Other service enhancements

51

HotelSightseeing plan

Car rental

Tourist taxi

● Tokaido Shinkansen seats have been made available for reservations up to one year in advance

Cars for businesspeople●●

Trial operation of "S Work Cars" Launch of "S Wi-Fi for Biz"
Trial operation of "Business Booths"

Improving the Environment toSupport New Ways of Working

S Work Car logo

S Wi-Fi for Biz
logo

Business Booth「EXPRESS WORK」* Links to an externalsite for bookingsand payments

EX Shinkansen Travel Packages● Launch of the“EX Points”service to grant points according to the use of the Tokaido Shinkansen

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

Pole ﬁtted with power outlets

Conventional
Taxilines(ride-hailing)

EX Service

On train

Seamless travel with EX Service

Booking and payments can be completed within the EX service website for accommodation,sightseeing plans, car rentals (excluding some car rentals) , etc., in addition to Shinkansen tickets !
EX Service“Kyoto CP”poster

Improving the Environment to Support New Ways of Working

One-stop, seamless reservation for trips for business or pleasure will become possible.
Now

is updated and suggested in collaboration with business
operators; and“Chartered Car Package,”a service to allow
customers to charter a whole car of the Tokaido Shinkansen
to, for example, hold an event of their own.
Furthermore, targeting inbound tourists, we are working
in cooperation with municipalities located along our train
lines and other transportation companies to offer sightseeing
value tickets covering destinations that are popular amonginternational tourists, such as“Takayama and Hokuriku.”We also
have travel products to encouragecustomers to travel in areas along
the Tokaido Shinkansen and othertrain lines of our company. We offer
information on the “Central Japan
Shinkansen/Train Portal,”a multi-lingual
website packed with information on
products and tourist destinations in theareas in which we operate.

Booth-style private work spaces to be set up● Lounge-style work spaces incorporating privatebooths and meeting rooms to be set up●Destination station「EXPRESS WORK-Booth」

Seamless travel with EX Service

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

52