Social

SocialCreating“Social Value” －Social－Improving the Convenience of Facilities (Use of Barrier-Free Designs, Etc.)
Enhanced convenience of stations, etc.
safety and comfort. Kariya City plans to establish and operate
a local community exchange center and a tourist information
facility to coincide with the station’s improvements. JR Central has
decided to create a new space that will be required for the city’s plan in order to turn the surrounding area of the station into a
hub and thereby contribute to the local community. As a railway
company that contributes
to local communities anddevelops together withthe communities, we willcontinue to enhance theconvenience of stations andother facilities in cooperation
with the local municipalities
concerned.
Image of Kariya Station

Initiatives to improve the level of accessibility
Based on relevant laws, such as the so-called Barrier-Free Act,
JR Central cooperates with the central government and local
municipalities to jointly establish and improve facilities to enable
all passengers, including persons with disabilities and elderly
passengers, to use our services safely and with a sense of security.
As part of our initiatives taken in stations, based on theimprovement goal set forth by the national government, weare proceeding with our plan to eliminate level differencesby installing elevators, etc. and to install barrier-free toilets
sequentially in stations used by 3,000 or more passengers perday, as well as those used by 2,000 or more passengers per day
that are positioned as facilities necessary for people’s daily lives
in the general plans of local municipalities. Basically, in all of thestations, installations have been completed or are under way.
Going forward, we will promote the installation of barrier-freefacilities in cooperation with the central government and local
municipalities and in accordance with the central government’s improvement goals. We have completed the installation ofguiding blocks for visually impaired persons and braille blocks thatprevent such persons from falling from platforms in all stations. In
regard to braille blocks, we are sequentially replacing them with atype that indicates where platform edges are located. In addition,
we are working to install movable platform fences to further
enhance safety on platforms. On the Tokaido Shinkansen line,
we have prioritized fencing off platforms at busy stations wherethe Nozomi stops. In December FY2022, fences were installed
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CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

Highlight

Generating "Economic Value"

Creating "Social Value"

Corporate Data

SocialCreating“Social Value” －Social－Improving the Convenience of Facilities(Use of Barrier-Free Designs, Etc.)

The improvement of railway stations is important for local
communities since they serve as a connecting point with the local
community and secondary transportation, such as buses, private
cars and taxis, as well as a gathering spot for the community. Inresponse to requests from local municipalities, JR Central makes
improvements to stations, including the installation of passages forpedestrians and bicycles and the building of over-track stations,creates plazas in front of stations, establishes new stations, andpromotes railway elevation projects, thereby contributing to
the development of local communities. For example, since thenumber of passengers using Kariya Station on the Tokaido Lineis increasing, particularly during morning and evening commuting
hours, we are currently carrying out work to widen the platforms,
install movable platform fences, and improve the concourse basedon discussions with Kariya City regarding improvements to ensure

Business Strategy

on Platform 20 at Shin-Osaka Station, completing the installation
except for Platform 22 at Shinagawa Station. In the future, we will
install fences at all Tokaido Shinkansen stations. On conventionallines, installation work at Kanayama Station was completed forPlatform 3 and Platform 4 (Tokaido Line). In addition to Kariya
Station mentioned earlier, we are currently installing fences atNagoya Station for Platforms 5 and 6 (outbound Tokaido Line) andfor Platforms 7 and 8 (Chuo Line). By FY2030, we plan to installfences at Nagoya Station for Platforms 1 and 2 (inbound TokaidoLine), Kanayama Station for Platforms 1 and 2 (Chuo Line), ChikusaStation, and Ozone Station. In implementing these measures toimprove accessibility, we will also use the fare system establishedin December 2021 by the government to make train stations
more accessible.
In an effort for train cars, we additionally introduced a new
N700S train car equipped with wheelchair spaces accommodating
six passengers on the Tokaido Shinkansen line. In addition, weincreased the number of seats accommodating wheelchairs thatare available for Internet booking through EX Service. In terms ofconventional lines, we are enhancing barrier-free equipment byintroducing additional newSeries 315 commuter vehicle
and new Series HC85 limited
express vehicle models withexpanded wheelchair spaces.
Platform fences on Platform 20 of Shin-Osaka Station

Cooperation with Local Communities

Initiatives to vitalize local communities
Initiatives in coordination with communities located along our lines
As part of sales and marketing, we are deepening ourties with communities located along our lines while rollingout initiatives such as“Sawayaka Walking”and Destination
Campaign (hereinafter,“DC”).”
The purpose of Sawayaka Walking is to promote theuse of railways on Saturdays, Sundays and public holidays
throughout the year. This free-of-charge walking event allows
visitors to experience the attractive nature, history and cultureof each area along the railway line without requiring advancebooking. The program started in 1991, and the total numberof participants has reached approximately 5.9 million (as ofthe end of September 2023).
One of the largest tourism campaigns in Japan, DC targets
a different region every three months in spring, summer, fall
and winter and is aimed at attracting customers by rail bypromoting new tourist attractions of the region in cooperation
with the local municipalities concerned, six JR Group railway
companies and travel agencies. For the DC implemented along
the lines we operate, we have operated sightseeing trains thatenable passengers to enjoy the charms of the region and soldtravel products that incorporate tourist attractions and special
offers in cooperation with the local communities. For the DC
conducted along railway lines operated by another company,
we advertise the campaign at our railway stations to raiseawareness of the tourist attractions and work with variousparties concerned to attract tourists in locations across Japan.

I I M ON O TAN BOU

As an initiative aimed at vitalizing local communities throughnon-railway businesses, we operate the“IIMONO TANBOU”
website, which sells delicacies and selected crafts produced
along the railway lines we operate to be delivered directlyfrom the place of production. The scope of this initiative has
been expanded to include, in addition to introducing productsthat have been loved locallyfor many years, developmentof uniquely crafted products,
events held under the nameof“IIMONO TANBOU,”andexperience events to visit
production areas, all of which
are designed to encourage
many people to feel areas
along our railway line closer
to them. Going forward,
we will continue to work
closely with hard-working
local producers to promote
the attractiveness of local
communities.
IIMONO TANBOUSCMAGLEV and Railway Park - A museum of memories and dreams We opened the SCMAGLEV and Railway Park in March2011 in Kinjo Futo, Minato-ku, Nagoya, as part of ourparticipation in the Monozukuri (manufacturing) Culture
Exchange Area Project hosted by the city of Nagoya. TheSCMAGLEV and Railway Park introduces the progressof high-speed railway technology through displays ofrolling stock mainly of the Tokaido Shinkansen, as well as
conventional lines and Superconducting Maglev. Visitors
can touch 39 real cars in total from various angles to feel
their force and learn with fun the mechanism and historyof railways through experience with exhibitions using
models and simulators. The total number of visitors since
its opening reached 6 million in September 2023.
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Business Strategy

Highlight

Generating "Economic Value"

Creating "Social Value"

Corporate Data

SocialCooperation with Local Communities

International exchanges

Contribution to local communities through support for recovery from large-scale disasters
For electric power companies to swiftly recover fromlarge-scale disasters, it is necessary for us to create asystem to enable those engaged in recovery efforts towork safely. In December 2020, Hotel Associa Takayama
Resort entered into a disaster support agreement,together with two other hotels in the Takayama district,with the Takayama Office of Chubu Electric Power GridCo., Inc. and contributes to the local community bysupporting recovery from large-scale disasters, such as
through preferential provision of accommodation.

Hotel Associa Takayama Resort

Disaster prevention and recovery activities in coordination with local communities
We conduct drills to quickly guide customers on
the assumption that a Nankai Trough earthquake has
occurred and trains have stopped between stations.
We are engaged in disaster prevention efforts incooperation with local communities. In the past, weinvited high school children and staff members of local
governments along our railway line to participate in ourdrills.

Earning trust from customers and offering user-friendly services
On our conventional lines, we are aiming to provide
customers with truly valuable services, or what we call
“Real Value Services.”In order to encourage customers
to choose our railway, we encourage employees toenhance their ability to notice the needs of customers andproactively and sincerely provide services that could givecustomers a sense of security along with a sense of affinity,
such as warmth and familiarity.

Customer service role-play

Customer service scene

Establishment of a medical institution rooted in the local community (Nagoya Central Hospital)
Nagoya Central Hospital in Nakamura-ku, Nagoya, as acore hospital in the local community, provides advanced
and high-quality acute care by coordinating with local
ambulance services to take in over 3,800 ambulance calls
per year and performing over 1,800 surgeries year round.
Looking ahead, Nagoya Central Hospital will look always
to provide advanced, safe, and high-quality medical care tofurther contribute to the local community.
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CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

a wide range of international operations, such as gathering
information on railways and latest technologies around theworld, exchanging information with specialists and persons in
the railway industry in various countries, and engaging in PR
activities for overseas markets. For example, in the U.K., weprovide children with exposure to state-of-the-art scientifictechnologies by holding physical classes at local schools toexplain the mechanisms of the superconducting maglev system.
The exchange training program with the U.K. railway
company and the internship program for university students
in the U.S. have been held more than 20 times since theirinception. When reunions for the participants of these
programs are held, many
alumni get together.
The strong relationshipsof trust that we havenurtured with people
who have visited ourcompany over many
years support thevarious activities weconduct overseas.

Exchange training program with a U.K. railway company

Promotion of culture, art and lifelong learning (JR Central Lifelong Learning Foundation)
Tsunami evacuation guidance training

JR Central is committed to providing services thatare trusted and welcomed by local communities andcustomers, based on our belief that providing safeand reliable transportation and high-quality services tocustomers and earning customer satisfaction lead to ourown joy.
For the Shinkansen, we are implementing the“BrandQuality Service Campaign”to improve the level of ourcustomer service at stations and on our trains so as toprovide customers with a sense of security, satisfaction
and joy. While in recent years the number of online
reservations has been increasing, the JR Central Group ismaking concerted efforts to enhance its knowledge andskills and foster a service-oriented mindset so that we canaccurately respond to the traveling needs of a wide rangeof customers, including those who are accustomed totraveling on business and travelers visiting Japan.

JR Central has deepened its tie with society in the form ofinternational exchanges through receiving observation visitsand exchanging human resources.
In terms of receiving observation visits, we have taken
officials from foreign governments and related persons ofoverseas railway operators on tours of railway-related facilities,
primarily of the Tokaido Shinkansen, to exchange opinions
on railway management and other matters. These visits haveprovided related persons of overseas railway operators with
opportunities to deepen their understanding of systems
that support reliable and safe transportation through onsite observation of actual operations. In terms of exchanging
human resources, we operate an exchange training programin which executives are dispatched to and from a U.K. railway
operating company, as a way of providing opportunities foremployees of both companies to gain further knowledge anddevelop their skills in railway management and technology
through such exchange. Furthermore, in collaboration withseveral universities in the U.S., we operate a summer internshipprogram for students, providing them with opportunities tolearn about the railways and culture of Japan.
Outside Japan, JR Central maintains three overseas offices
in Washington D.C., London and Sydney, where it undertakes

The JR Central Lifelong Learning Foundation is a public interest
incorporated foundation established in October 1990 with thepurpose of contributing to society through the promotion ofculture, art and lifelong learning. The Foundation’s main activities
include holding exhibits of the artwork of Hoshun Yamaguchi, apioneer of new Japanese-style painting who drove the Japanese
art scene, at Hoshun Yamaguchi Memorial Hall (Hayama- machi,Kanagawa), which opened in October 1991, and opening theateliers and gardens, which offer seasonal flowers and trees
loved by Hoshun and his wife, for public viewing.
Further, in an effort to support lifelong learning, the Foundation≪Boukyo - small sketch≫by Hoshun Yamaguchi, 1953

Hoshun Yamaguchi painting in his atelier

Initiatives in human rights (JR Central Group Human Rights Policy)
JR Central operates on the basis of respect for humanrights, and we believe that enhancing employees’awarenessof and sensitivity to human rights is important also from theperspective of fulfilling our corporate social responsibility. JR
Central has been addressing human rights issues appropriately
by taking human rights into consideration when hiring,ensuring appropriate customer response, incorporating new
human rights issues, such as harassment, in training andawareness raising activities, sharing information on humanrights promotion with group companies, and requestingmaterial suppliers to comply with the law and respect humanrights. We have also established the JR Central Group HumanRights Policy, which is disclosed on our website together withinformation on the system to promote the policy and thespecific details of activities such as training, as a guide for
conducting business based on respect for human rights.

JR Central Group Human Rights Policy■Respect for human rights

The JR Central Group conducts its business activities with respect for thehuman rights of all people, including customers, business partners andemployees, based on international principles related to human rights.

■Scope of application

This Policy is applied to all companies of the JR Central Group.

■Training and awareness raising
Nagoya Central
Hospital

engages in a wide range of cultural business activities, including
holding classes on Japanese-style painting and organizing field
trips to historicsites to learn
about history.

The JR Central Group engages in appropriate training and extensive awareness-raising activities sothat the Policy is understood and effectively implemented in all business activities of the Group.

■Human rights due diligence

The JR Central Group strives to prevent and alleviate negative impact onhuman rights in view of international principles, among others.

1-Sep-22■Dialogue with stakeholders

The JR Central Group engages in dialogue with stakeholders, based on
which it works to respect human rights in its business activities.

■Remedy and correction

In the event a business activity of the JR Central Group causes a negative
effect on human rights or it becomes clear that its business activity has
been involved in a negative effect on human rights, efforts for remedy andcorrection will be made through appropriate procedures.

■Information disclosure

The JR Central Group appropriately discloses information on its initiatives
on human rights through its website, etc.

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

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