Customer Case Study

Hurricane Sandy No
Match for Arcserve UDP
Cloud Direct Backup asa Service (BaaS)

INDUSTRY: Manufacturing

Westinghouse Lighting Corporation is a leading global• 1.4TB of data on a NASappliancemanufacturer of over 5,000 electrical and lighting products forresidential, commercial, and industrial applications. In October
2012, Westinghouse desperately needed to update their backup

LOCATION: Philadelphia, PA
ARCSERVE UDP CLOUD DIRECT
BAAS USER SINCE: 2012DATA PROFILE:• Windows and Mac• Databases: Microsoft Exchange,SQL, Dynamics Nav 2009and disaster recovery solution.

PROBLEMSOLUTIONRESULTS

Westinghouse relied on slow

Arcserve streamlined

No more reliance on tapes

and unreliable tape backups asWestinghouse’s data protection

Hurricane Sandy approachedworkflow and quickly backed up
all critical data to the West Coast

Straightforward, predictablepricing
Peace of mind that backups
are fully reliable and recoverable
any timeCustomer Case Study

THE PROBLEM
Unreliable Tape Backups Slow Down Business
Hurricane Sandy was the catalyst for Westinghouse, but they were already unhappy with the tape system they
had in place. Tape backups took a lot of time and resources to manage. To top it all off, backups would often beincomplete or full of errors. Restoring data from tapes was an especially daunting task for the IT department.
According to Carl Nestor, IT Specialist at Westinghouse, “Finding the [right] tape could take days.”

We now know, rather than hope, that we can do data recovery when we need to.
– Jesse Reyna, IT Supervisor

Delayed Response from Support Adds Difficulty for Data Recovery
Tech support with Westinghouse’s Symantec backup software solution was also an issue. If the IT team ran
into a problem and had to reach support for help, they’d have to wait hours or even days to get a response.
Even worse, said Nestor, “Sometimes we never got any call back at all.”
The combination of slow, unreliable backups and delayed response from support added up to a very real recipe
for disaster when Sandy threatened. That’s when Arcserve’s direct-to-cloud solution came into the picture.

THE SOLUTION
Arcserve Gets Business-Critical Data out of Harm’s Way“We suddenly had keen interest in backing up our most critical data – not just ASAP, but alsoto a location far enough offsite that Sandy could not impact its availability,” recalls Jesse Reyna, Westinghouse
IT Supervisor. Arcserve’s first priority with Westinghouse was to get their data backed up offsite in time
before the hurricane potentially hit their building.
Arcserve helped Westinghouse quickly set up their backups with a volume on in Arcserve’s West Coast
datacenter, out Sandy’s reach. The Arcserve UDP Cloud Direct backup and recovery service was able to backup all of Westinghouse’s critical data in roughly eight hours – ensuring it was safely recoverable as Sandy
roared over the US East Coast.
Simple Backup, Pain-Free Restores
Soon afterward, Westinghouse moved the majority of its servers over to Arcserve. Backups were now
automatically getting sent offsite to the cloud, so IT no longer had to worry about managing them. Restoresalso became a much faster and pain-free process. “I’ve had to do a restore on our file server a few times, anddoing it with Arcserve’s direct-to-cloud solution is so easy compared to our old tape,” said Reyna. “It’s a breathof fresh air.”

Hurricane Sandy No Match for Arcserve UDP Cloud Direct Backup as a Service (BaaS) | 2Customer Case Study

I’ve had to do a restore on our file server a few times, and doing it with Arcserve is soeasy compared to our old tape, it’s a breath of fresh air.
– Carl Nestor, IT Specialist

THE RESULTS
Simple Pricing Lowers IT Costs
According to Reyna, “We like Arcserve’s simple, straightforward – and affordable – pricing… we didn’t have toadd any on-premise hardware… there were no other startup costs. Plus, it’s scalable”

Today the IT team at Westinghouse can finally breathe a little easier. They’ve beenable to significantly cut down on backup costs since switching to Arcserve.
– Carl Nestor, IT Specialist

Automated Backups and Easy Restores Save Valuable IT Time
When asked what the biggest difference in their day-to-day activities has been, the answer for the IT teamwas straightforward: no longer having to manage tapes daily is a relief. Nestor said, “Switching from tapewrangling to Arcserve’s automatic set-and-forget, and with Arcserve’s quick and easy recovery, I’ve regainedhours of my time, allowing me to focus on other IT tasks.”
Moving to Arcserve Gives IT Team Peace of Mind
Switching to a reliable data protection solution has also given the IT team at Westinghouse an invaluable
benefit – peace of mind. Reyna remarked, “We now know, rather than hope, that we can do data recovery
when we need to.”For more information on Arcserve, please visit arcserve.com

Copyright © 2017 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved. All trademarks, trade names, service marks and logos
referenced herein belong to their respective owners. This document is for your informational purposes only. Arcserve assumes no responsibility forthe accuracy or completeness of the information. To the extent permitted by applicable law, Arcserve provides this document “as is” without warrantyof any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event
will Arcserve be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, businessinterruption, goodwill or lost data, even if Arcserve is expressly advised in advance of the possibility of such damage.