Highlight 1

Reinforcement of Earning Power by Utilizing Latest Technologies—Aiming for safer, more convenient, and more comfortable railways—

JR Central is promoting“reform of business operations”to reduce routine costs by 80 billion yen on a non-consolidated basis over 10 to 15
years by establishing an efficient business execution system, and is taking on the challenge of realizing a new concept,“ revenue expansion,”toreinforce earning power.
In recent years, technologies such as sensing, image recognition, big data transmission and analysis, AI, and robotics have evolved significantly.
JR Central is committed to providing safer, more convenient, and more comfortable railway services with greater efficiency by proactively
incorporating these technologies to fundamentally transform current transportation services and address future declines in the labor force.
In Highlight 1, we have summarized our future vision of railways and our main initiatives to work toward it. Through these initiatives, we will
integrally develop the three generations of railway of the Conventional Lines, Tokaido Shinkansen, and Chuo Shinkansen over the future to
vigorously fulfill our mission of“contributing to the development of Japan’s main transportation artery and social infrastructure.”More Convenience

駅や新幹線車内のWork to improve the environment
ビジネス環境整備を推進
in stations and Shinkansen trains

SMU

ICCONCER・S t r i v e t o i m p r o v e s e r v i c e s b y u n d e r s t a n d i n g
the needs of customers and introducing
new perspectives and flexible ideas.

LT

COFF

Safer Operation

EETA
XI

・I m p r o v e s a f e t y f r o m v a r i o u s a n g l e s t o c o n t i n u e
to provide transportation services that can beused by customers with peace of mind.
・I m p r o v e t h e r e l i a b i l i t y o f t r a n s p o r t a t i o n s e r v i c e s
by introducing systems and equipment that use
the latest technologies in railway operationand maintenance. Railway personnel will focus
on more creative work, such as reflecting local
situations and data into planning.

XITA

Propose new travel styles by using“EX Hotels and Activities,” “EXShinkansen Travel Packages,” etc.

Enable ticketless boarding by expanding
the availability of TOICA to all lines andenhancing the online reservation service
19Provide new ways
to use Shinkansen

More Comfort

・E x p a n d o u r o n l i n e r e s e r v a t i o n a n d t i c k e t l e s s b o a r d i n gservice to provide customers with a smooth travelling
experience.
・L e v e r a g e I C T a n d o t h e r l a t e s t t e c h n o l o g i e s t o e n h a n c emeans of communication with customers and improvet h e c o n v e n i e n c e o f tTrACaAnR s p o r t a t i o n s e r v i c e s .
HONRETELTEHOConsider enhancing
Shinkansen seat categories

XITA

Install more ticket machines that can
provide guidance through video calls

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

Driver-only operation will be madepossible by installing car-side
cameras in certain rolling stock

Install platform doors
at all Shinkansen stations

Monitor the condition of tracks andrailway line facilities using image
recognition and other technologies

Monitor the condition of railcars byusing condition monitoring data

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 202320

Highlight 1

Business Strategy

Generating "Economic Value"

Corporate Data

Creating "Social Value"

Reinforcement of earning powerby
Utilizing Latest Technologies

1. Safer Operation
Shinkansen

We will enhance the means of communication with customers at stations

Install platform doors at all Shinkansen stations

Automated train operation (GoA2)

to increase safety on the platform※GoA:Grade of Automation

Also introduce an automated train operationsystem (GoA2) to the Tokaido Shinkansen tosupport the work of train operators

・The train operator is stationed in the driver's cab in the first car.
・The train operator starts the train manually.
・Speed control and stopping during operation are automated.

● Assisted by enhanced operations support, thetrain operator performs a safety check on theplatform and opens/closes the door when thetrain arrives at and leaves each station. In anemergency, the train operator, as the person in
charge of the train, supervises conductors andAiming for the commercial introduction of trainspursers in coping with the situation.
● Conductors focus on supporting customers who equipped with automated train operation functions* ofthe automated train operation system (GoA2) aroundare not accustomed to traveling or otherwise
2028, we are currently conducting running tests.
need assistance in the train and on patrolling in * Scheduled operation functions, fixed-position stopping
the train to improve security.
functions, etc.

Automation level(As defined by IEC (JIS)*)

Graphic illustration of operation mode

GoA2([ ] indicates the operator's main tasks)

Operator [Starting the train, bringing
the train to an emergency stop,
guiding evacuation, etc.][Reference] Automation levels of railways (edited excerpt from MLIT materials)

Conventional lines
Install cameras to the sides of cars for certain trains of three or more cars to help the train operator ensure safety visually● T he train operator ensures safety by inspecting the images of thecameras installed at each car. In addition, we are considering the use ofimage recognition technologies to detect passengers who get caught inthe train door, fall from the platform, etc.

● Having introduced cars with cameras on their sides to some of the trainsof the Kansai Line in June 2023, we are conducting verification tests on
regular trains to establish image recognition technologies.
● While considering such measures to increase safety, we will introduce
driver-only operation also to trains of three or more cars.

We will expand opportunities for passengers to seek guidance, buy tickets, etc., at stations by using video calls or other means●Wewill enhance remote guidance services, such as "reserved
seat ticket machines with support functions" and "customer
support service," as well as support for ticket purchases.

●There will also be more stations at which passengers can buy

tickets early in the morning and late at night.

●The“customer support service,”which has already been introduced to theTaketoyo Line, the Tokaido Line (from Obu Station to Toyohashi Station), theKansai Line (from Nagoya Station to Kuwana Station), and the Iida Line (UshikuboStation) will also be introduced to the Tokaido Line (from Nagoya Station toMaibara Station) and the Chuo Line (Kachigawa Station) around February 2024.

Station attendants will focus onservices that require in-personinteractions

For more convenient business trips and leisure travelWe revised the prices of certain services together with the service enhancement of EX Service and Japan Rail Pass
We have made Tokaido Shinkansen seats available for reservation up toone year in advance since October 2023, in addition to the introduction of“EX Hotels and Activities,”a service to enable customers to seamlessly
make reservations and payments not only for Shinkansen, but also forlodging facilities, sightseeing plans, car rentals (excluding some car rentals),
tourist taxis, etc., within the EX Service website, and“EX Shinkansen Travel
Packages,”the first travel product in Japan that combines reservationsfor Shinkansen seats, lodging facilities, etc., which can be changed until
immediately before boarding.

We have also enhanced Japan Rail Pass, a product for foreign travelers
visiting Japan, to allow them to use the pass also for Nozomi trains
provided that they purchase“Nozomi/Mizuho tickets effective only
for Japan Rail Pass users”before boarding. In addition, tourist facilities
throughout Japan have started discounts and other services for customers
who have a Japan Rail Pass.
In conjunction with the enhancement of existing services and products,
we have revised the prices of“Express Reservation”and“Japan Rail Pass.”

Booking and payment Can be completed within the EX Service website for accommodation, sightseeing plans, car rentals (excluding some car rentals), etc., in addition to Shinkansen tickets !

EX Hotels and Activities

EX Service

Images of the car-side cameras ① through ④

テレビ電話等でご案内可能なWe
will install more ticket
券売機を拡大machinesthat can provide
guidance through video calls

Shinkansen

Hotel

Sightseeing plan

Car rental

Tourist taxi

ConventionalTaxilines(ride-hailing)* Links to an external sitefor booking and payment

EX Shinkansen Travel Packages“EX Hotels and Activities”/“EX Shinkansen Travel Packages”

Examples: Detecting any person approaching a
train and alerting the train operator with sound

3. More Comfort

Increase safety and stability by using the latest technologies

Provision of high value-added services to meet diverse needs

Improve the quality of inspection and repair by actively using condition monitoring, image recognition, etc.
Appearance inspection● We will improve reliability and efficiency by shifting from manual orvisual inspection to diagnosis based on condition monitoring and image equipment (above ground)
recognition and using a system to assist the input of inspection andrepair results.
● W e will constantly monitor the condition of railcars, railway trackfacilities, electric equipment, etc., by acquiring data on them in orderto make repairs before they break down. As a result, rolling stock andfacilities will be maintained in a sound condition, and the occurrence ofbreakdowns and train delays will be less frequent.
● Our employees will strive to further improve the quality of inspection
and repairs through verification based on data analysis.

Data monitoring

Railcar data(railcars)

Monitor the condition of railcars using railcar data and data fromappearance inspection equipment.

2. More Convenience
Ticketless services for the smooth use of both Shinkansen and conventional lines
TOICA service will be available on all JR Central lines●We will also introduce a service to enable passengers to reserve seats or

buy commuter passes using their smartphones anytime from anywhere.

●Passengers will be able to use limited express trains on conventionallines without stopping at the ticket office in a station to buy tickets.

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CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

We have been operating“EXPRESS WORK”at stations and other locations
since 2021. In order to accommodate different workstyles of customers,
we provide the following three types of services:“EXPRESS WORK-Booth,”“EXPRESS WORK-Lounge,”and“EXPRESS WORK-Office”as paid workspaces.
In view of the steady increase in use of EXPRESS WORK-Booth, a privatebooth-type workspace, we have installed them at all Nozomi stations aswell as at some Hikari stations in 2022 and have installed more booths atsome Nozomi stations with higher use rates in 2023.
We are also installing private-type“business booths”inside cars, which
can be used for short meetings, web conferencing, telephone calls, etc. Inaddition, we have installed a partition on some B seats in Car No. 7, which
is designated as“S Work Car,”to increase the separation between the seatson both sides. These seats are sold as S Work P Seats for the price of areserved seat in a regular car (using EX Service) plus a surcharge.
As explained above, by further enhancing the environment to enablepassengers to work seamlessly before and after getting on the train, we areworking to increase added value.
We are also considering providing a superior class to Green Cars to maketravel even more comfortable.

S Work P SeatBusiness booth

Promotion of new productsSporting events

We provide new ways to use Shinkansen

We will expand our services in a phased manner to enable passengers
to use IC cards issued by railway companies for transportation on all JR
Central lines without buying a ticket at a station in advance.

Internet reservation and ticketless services will be expanded

We will consider enhancing seat categories by promoting development of workspaces inside stations and Shinkansen carsor
特急券はスマホで
Buy a limited
Reserve a seat with your smartphone Buy a basic fare ticket
express ticket withwith your IC card
your smartphone

Typical mode of using limited express trains on conventional lines in the future

For Chartered Car Package, a service to allow customers to charter awhole car of the Tokaido Shinkansen to, for example, hold an event of
their own, we have received more than 80 orders by the end of September
2023 since the launch of the service, drawing the attention of manycustomers. For example, chartered cars have been used for the promotionof new products, sporting events, etc., which benefited from full special
staging effects by using specially designed head covers, carpets, etc.

CENTRAL JAPAN RAILWAY COMPANY Integrated Report 2023

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