Modern Slavery Act Statement
Modern slavery is a crime and a violation of fundamental human rights. Modern slavery takes on
various forms, including slavery, servitude, forced and compulsory labor and human trafficking, all ofwhich have in common the deprivation of a person’s liberty by another to exploit them for personalor commercial gain.
Genesys takes a zero-tolerance approach to modern slavery and is committed to acting ethically to
implement and enforce effective systems and controls to ensure modern slavery is not taking place
within Genesys or its supply chains.
Business and Organizational Structure
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations inmore than 100 countries. Through the power of our cloud, digital and AI technologies, organizations
can realize Experience as a Service, our vision for empathetic customer experiences at scale. WithGenesys, organizations have the power to deliver proactive, predictive, and hyper-personalized
experiences to deepen their customer connection across every marketing, sales, and service moment
on any channel, while also improving employee productivity and engagement. By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale tofoster customer trust and loyalty.
Our corporate headquarters is in Menlo Park, California. Genesys has offices in approximately 45
countries and sales operations in every major region in the world, including North and SouthAmerica, Europe, the Middle East and Africa, Latin America, and the Asia Pacific Region.
Suppliers
Genesys works with many contractors, suppliers and business partners, and we aim to work inpartnership with them to ensure that they share and work towards the same values we hold against
slavery and human trafficking. To manage this, we publicize our zero-tolerance policy against the useof forced, compulsory or trafficked labor, or anyone held in slavery or servitude, whether adults orchildren. We expect that our contractors, suppliers and business partners will hold their own
suppliers to the same rigorous standards.
Anti-Slavery Policy
Our Anti-Slavery Policy reflects a zero-tolerance approach to modern slavery. All employees ofGenesys are required to comply with our Anti-Slavery Policy. A breach of the Anti-Slavery Policy by anemployee can result in disciplinary action being taken against that employee, up to and including
termination of employment.

All of Genesys’ suppliers are required to meet the compliance standards set out within the AntiSlavery Policy. This includes all suppliers of goods and services for day-to-day business operations.
Compliance may be achieved by requiring our suppliers to comply with the requirements in themanner detailed in the Anti-Slavery Policy, or by reliance on the ethical codes and standards of thesuppliers, where appropriate. Any failure of a supplier to meet the compliance standards set out
within the Anti-Slavery Policy shall result in the termination of any business relationship with thatsupplier.
Due Diligence
As part of our systems and controls to ensure modern slavery is not taking place within Genesys or its
supply chains, Genesys undertakes the following processes:
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appropriate vetting and due diligence in respect of all new suppliers;
whenever possible, Genesys maintains long standing relationships with suppliers, such
relationships being based on good supplier performance and trusted compliance withGenesys’ high standards of ethics and integrity;
audits and inspections of suppliers;
conducting risk assessments to identify those areas of the business that may be regarded as
being at high risk of exposure to slavery, with such high-risk areas being subject to additionalsafeguards; andreporting procedures for employees and suppliers, which encourage the reporting of any
incidents of potential, suspected, attempted or actual slavery.

Reporting
Genesys has a Compliance Helpline, available 24 hours a day, 7 days a week, that is accessible toemployees anytime at www.genesys.ethicspoint.com. Reports can also be made by telephone in theU.S. and Canada at +1 (855) 260-7436. Telephone numbers for other global locations are available atwww.genesys.ethicspoint.com. Genesys encourages anyone with questions or who may be aware of aviolation of its Anti-Slavery Policy to immediately report the conduct to their manager and a memberof the Ethics and Integrity Team. Genesys will not tolerate retaliation against an employee forreporting a concern in good faith, even when no evidence is ultimately found to substantiate thereport.
Suppliers may use the Compliance Helpline or contact our Ethics and Integrity Team atethics@genesys.com.

Communication and Training
Genesys communicates its Anti-Slavery Policy to all employees and to its suppliers in the manner
described above. Genesys updates its policies and procedures regularly and as required to ensurethat appropriate safeguards are maintained against modern slavery within Genesys and its supply
chains. To ensure a high level of understanding of the risks of modern slavery and human trafficking
in our organization and our supply chains, Genesys will make available to our employees training toenable them to better understand the risks associated with modern slavery.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and was approvedby the Operating Committee dated January 1, 2024.

Allen W. Chiu
Chief Compliance Officer, Genesys

Last Updated: [January 2024]