[For People Evacuated from Ukraine to Tokyo]
Procedure to Apply for the Distribution of Toei 1Day Pass[Overview]
Toei 1Day Pass will be distributed to people who have been
evacuated from Ukraine to Tokyo. This is a one-day pass thatallows the user to travel on Toei Transportation any number oftimes in one day.

見本・Image

The applicant needs to enter the necessary informationaccording to this procedure.
[Eligible people]
Those who have been evacuated from Ukraine to Tokyo and have both cards (1) and (2) below:(1) Evacuee Card (“Certificate of Evacuee from Ukraine” issued by the Immigration ServicesAgency) or Passport (with a stamp of "Ukrainian Displaced Persons" under the landingpermit stamp)(2) Residence Card (with the address in Tokyo printed)(1) Evacuee Card

(1) Passport(2) Residence Card

[Available routes]
Toei Subway, Toei Bus, Tokyo Sakura Tram (Toden Arakawa Line) and Nippori-Toneri Liner* Fares will be charged if you use a line or service other than the above.
(See page 7 for the Toei Transportation main routs)[Number of passes]
Up to 20 passes can be specified at a time, once a month.
You can apply up to 12 times until the deadline (March 15).
* When your passes are about to expire, you can apply for new ones.
1

[Notes](1) Only the applicant can use the pass. If someone other than the applicant uses it or if it issold, etc., you may be asked to pay for the used passes or return the unused ones.
(2) You need to apply for each family member who uses the pass. (For example, if you wish to
get a pass for a family of four, you need to apply for all four members.)(3) Depending on the applicant’s age, a pass for an adult or child will be distributed.
(4) The one-day pass will be sent by postal mail to your address. Note that since it will takesome time to arrive, you need to apply two weeks before the day you plan to use the pass.
(5) You cannot change or cancel the application after submitting it. Also, unused passes
cannot be refunded.
(6) Passes have a validity period. After the expiration date, the passes cannot be used.
[Handling of personal information](1) The Tokyo Metropolitan Government (TMG) protects personal information based on therelated laws, regulations and rules. The TMG will not use personal information for
purposes other than those specified by the personal information protection laws,regulations and rules and will not provide personal information to third parties other thanservice providers.
(2) The TMG will operate the electronic application service in compliance with theconfidentiality obligations regarding personal information stipulated in the personal
information protection laws, regulations, rules and consignment contracts with the TMG.
(3) Personal information sent by the user to the TMG and vice versa via the electronic
application service is protected by data encryption.
(4) The range of personal information used by the TMG and service providers is kept to theminimum necessary, and the punitive provisions of the personal information protection
laws, regulations and rules will be applied to those who leak personal information in
violation of these laws, regulations and rules.
[Disclaimer](1) The TMG is not liable for any damage to the user of the electronic application service or
damage to a third party caused by the user, whether the damage is direct or indirect.
(2) The TMG is not liable for any damage to the user caused by the shutdown, suspension orinterruption, etc. of the electronic application service.

Online application website
If you agree with the above, make an application at the following website:
Tokyo Joint Electronic Application and Notification Service (Japanese only):https://www.shinsei.elg-front.jp/tokyo2/uketsuke/form.do?id=1657599740145

2

[For People Evacuated from Ukraine to Tokyo]
Distribution of Toei 1Day Pass

＜Application Form＞

How to apply
After entering the necessary information in the input
form below, click the "Proceed to Confirmation"
button.
NotesItems marked with 必須(Required） cannot
be omitted.
Do not use machine-dependent characters (one-bytekana, circled numbers, Roman numerals, kanji notcommonly used, etc.). If entered, these characters
cause an error.

Tokyo Joint Electronic Application and Notification Service"Temporarily Save Application“Press this button to temporarily savethe information you have entered sofar.

"Proceed to Confirmation“Press this button after entering
the necessary items in the input
form below.

[Overview]
Toei 1Day Pass will be distributed to people who havebeen evacuated from Ukraine to Tokyo. This is a oneday pass that allows the user to travel on Toei
Transportation any number of times in one day. The
applicant needs to enter the necessary informationaccording to this procedure.
[Eligible people]
Those who have been evacuated from Ukraine toTokyo and have both cards (1) and (2) below:(1) Refugee Card (“Certificate of Evacuee fromUkraine” issued by the Immigration Services Agency)(2) Residence Card (with the address in Tokyo printed)[Available routes]
Toei Subway, Toei Bus, Toden Arakawa Line andNippori-Toneri Liner
Fares will be charged if you use a line or service otherthan the above.
[Number of passes]
Up to 20 passes per application, once a month. Youcan apply up to 12 times. When your passes are about
to expire, you can apply for new ones.
[Notes](1) Only the applicant can use the pass. If someone
other than the applicant uses it or if it is sold, etc., you
may be asked to pay for the used passes or return theunused ones.
(2) You need to apply for each family member whouses the pass. (For example, if you wish to get a passfor a family of four, you need to apply for all fourmembers.)(3) Depending on the applicant’s age, a pass for an
adult or child will be distributed.
(4) The one-day pass will be sent by postal mail toyour address. Note that since it will take some time toarrive, you need to apply two weeks before the day
you plan to use the pass.
(5) You cannot change or cancel the application after
submitting it. Also, unused passes cannot be refunded.
(6) Passes have a validity period. After the expiration
date, the passes cannot be used.
“Name” (Required）
Enter your name using the alphabet.
Enter no more than 64 letters.
“Date of birth” (Required）(Example) 2011, 1(January), 31“Address” (Required）
Enter using the alphabet or in Japanese.
Be sure to enter the apartment name and roomnumber.
If this portion is omitted, postal mail may not bedelivered.
（Example) 101, Shikahama 10-Chome Apart No.9,
10-99 Shikahama, Adachi-ku

3“Phone number”（Example）012-3456-7890

“E-mail address” (Required）
Enter your e-mail address to receive thenotification mail from the system.
Enter the e-mail address once more forconfirmation.
E-mail address 1 (required)
For confirmation (enter again)
Enter e-mail address 2 for additionallyreceiving the notification mail at an e-mailaddress other than e-mail address 1.
E-mail address 2 (optional)
For confirmation (enter again)*The same notification mail is sent to e-mailaddress 1 and 2.
*If you have set the domain specified
reception in your mobile phone, add "elgfront.jp" to your list of approved domains.

Select all the languages available for you. (Required）
Select the languages available for inquiries from the TMG□ Japanese □ Ukrainian □ Russian □ English

Send a copy of your Refugee Card. (Required）
Press the ファイルを選択 (Select File) button.
*Attach a photograph that confirms your face,certificate number and name.
The image files (jpg, jpeg, gif and png) and Adobe
PDF documents (pdf) can be registered.

Send a copy of the front side of your Residence
Card. (Required）
Press the ファイルを選択 (Select File) button.
*Attach a photograph that confirms your face,certificate number and name.
A file size of up to 3 MB can be registered. Theimage files (jpg, jpeg, gif and png) and Adobe PDF
documents (pdf) can be registered.

If the place of residence is indicated on the back of
the Residence Card, send a copy of the back of thecard.
A file size of up to 3 MB can be registered.
The image files (jpg, jpeg, gif and png) and Adobe
PDF documents (pdf) can be registered.

Select the desired number of passes. (Required）
Up to 20 passes can be specified at one time.
Number of passes〇 5 〇 10 〇 15 〇 20

"Application by a representative“
When a person representing the applicant enters in
the application form, the name and contact
information (e-mail address or phone number) ofthat person need to be entered.
4Check 1: I am a refugee living in Tokyo.
Check 2: The pass is only available for the Toei
Subway, Toei Bus, Toden Arakawa Line and NipporiToneri Liner. After the expiration date, the passes
cannot be used.
Check 3: The pass can be used only by the applicant.
Family members need to apply for the pass separately.
(For example, if you wish to get the pass for a familyof four, you need to apply for all four members.)
Check 4: If there is a defect in the application, such as
the omission of the Evacuee Card, the pass will not bedelivered.
Check 5: You cannot change or cancel the application
after submitting it. Also, unused passes cannot berefunded. You can apply up to 12 times.
Check 6: If someone other than the applicant uses thepass or if it is sold, etc., you may be asked to pay forthe used passes or return the unused ones.
Check 7: The entries in this application form are true.

"Temporarily Save Application“Press this button to temporarily savethe information you have entered sofar.

Change"Proceed to Confirmation“Press this button after entering
the necessary items in the input
form below.

Select the method for receiving the inquiry numberthat is required for inquiring about the status of theapplication after it has been submitted. (Required)*Inquiry number: The password that is paired withthe arrival number, which is issued when an
electronic application is made〇Receiving by e-mail (The inquiry number isindicated in the arrival notification mail.)〇Not receiving by e-mail (The inquiry number
can be checked on the subsequent
application completion screen.)

Be sure to write down the arrival number and inquiry
number listed below.

Apply＜After Application＞
Arrival number and inquiry number
The "inquiry number" will not be sent by e-mail unless
you selected to receive it in the previous page. Be sureto write down the "arrival number" and "inquiry
number" as they will be required as a form ofidentification when you make inquiries about the
progress of your application or entries in theapplication to the section in charge.
You need to write down the "inquiry number"accurately as it consists of a combination of singlebyte uppercase letters, lowercase letters and numbers.
When the arrival notification mail is not delivered
If the arrival notification mail, which is automaticallysent by the system, is not received after 15 minutes,
the e-mail address may be incorrect.
If the e-mail in response to your application is notdelivered, contact the e-mail address below.
Be sure to enter the arrival and inquiry numbers.
E-mail address: S0014801@section.metro.tokyo.jp5

<After application>
If you select "Receiving by e-mail" for receiving the inquiry number, the following e-mail will be sent:
If you do not receive the e-mail after 15 minutes, contact the following e-mail address with the arrival number
and inquiry number clearly indicated.
Contact e-mail address: S0014801@section.metro.tokyo.jp「2024年04月01日08時00分」

This e-mail is issued by the Tokyo Joint Electronic Application and Notification Service.
Application for：「[For People Evacuated from Ukraine to Tokyo] 」
Inquiry Number：「 t!U6eG 」
Application Date：「2024 Apr 1 08:00」Applicant Name：「a」*Click here to see the processing status of your application.
[URL] https://www.shinsei.elg-front.jp/tokyo2/(Tokyo Joint Electronic Application and Notification Service)-----------------------------------------------------------------------This e-mail is issued by the Tokyo Joint Electronic Application and Notification Service.
You will not receive a response if you reply to this e-mail.
-----------------------------------------------------------------------For inquiries regarding the application, please contact the following section in charge:[About the entries in the application]
Policy Investigation Section, Policy Division, Office of the Governor for Policy Planning,
Tokyo Metropolitan Government
E-mail S0014801@section.metro.tokyo.jp

6Toei Transportation Guide【What is Toei Transportation?】
Toei Transportation is managed by Tokyo
Metropolitan Government. Toei
transportation provides Toei Subway (4lines), Toei Bus (127 routes), Tokyo Sakura
Tram (Toden Arakawa Line), and NipporiToneri Liner services.

【Toei Subway and Tokyo Metro】
Some Toei subways are connected to other lines but the
one-day pass can be used only on Toei subway sections.
(A) Asakusa Line: From Nishimagome to Oshiage,(I) Mita Line: From Nishitakashimadaira to Meguro(S) Shinjuku Line: From Shinjuku to Motoyawata(E) Oedo Line: All sections available

The 13 subway lines in Tokyo are operated
by two subway networks: the Toei Subway(4 lines) and the Tokyo Metro (9 lines).
Please note that the two networks use
different fare systems.
Tokyo Metro subways (Ginza Line,Marunouchi Line, Hibiya Line, Tozai Line,Chiyoda Line, Yurakucho Line, HanzomonLine, Namboku Line, and Fukutoshin Line)are not accessible with a Toei 1-day pass.

The Toei Subway【Routes】

Tokyo Metro

For more route details, please visit theToei Transportation web site.

The map below shows the main routes.
Fares will be charged if you use other line orservices than the Toei Transportation.

https://www.kotsu.metro.tokyo.jp/eng/

7

【Notes on using the one-day pass】
The one-day pass has an expiration date.
Please check the back of the ticket to make sure it is still valid.
（Back side）（Front Side）

２０２１．―４．－１から２０２１．―９．３０まで（The expiration date）【Going through the subway ticket gate】（Example of Toei subway entrances）

Insert your ticket into the ticket slot on the gate and pass through. Please remember to takeyour pass as it will come out when you pass through the ticket gate.
When you leave the station, insert your one-day pass through the ticket gate again.
The ticket will also come out when you exit the station.

Ticket slot8

【Nippori-Toneri Liner】
The Nippori-Toneri Liner is a computer-automated transit system with no on-board drivers,
crew members, or (in almost all cases) station staff.
Insert your ticket into the ticket slot on the gate and pass through. Please remember to takeyour pass as it will come out when you pass through the ticket gate.
When you leave the station, insert your one-day pass through the ticket gate again.
The ticket will also come out when you exit the station.
◆Intercoms
Intercoms are located near ticket gates or on the platform door. If you ever need help, justuse the intercom to contact a staff member.
（Beside ticket-vendingmachines and ticket gates）（Platform）

Intercom

Emergency stop
button【Tokyo Sakura Tram (Toden Arakawa Line)】
１. Wait at the tram stop
２．Board the tram through the front door
３．The first time you use your one-day pass, hand it to the driver (to have the date printed
on the ticket); the second and subsequent times, simply show the ticket to the driver.
４．Press the disembark button
５．Leave the tram through the rear door

１．Tram Stop

On-board display

２. Board through the front door

４．Disembark button

9

５. Leave through the rear door

【Bus (within Tokyo’s 23 wards)】
Boarding the bus
１. Wait at the bus stop
２. Check the bus destination
３. Board the bus through the front door
４．The first time you use your one-day pass, hand it to the driver (to have the date printed
on the ticket); the second and subsequent times, simply show the ticket to the driver.
Leaving the bus
６．Check the stop where you want to leave
７．Press the disembark button
８．Leave the bus through the rear door

１．Bus Stop

６．Check the stopwhere you want to leaveon the On-board display

２．Check the bus destination

7. Disembark button【Etiquette】
tobus.jp
Visit tobus.jp to check timetables, routes,and service status of Toei Buses andTokyo Sakura Tram (Toden Arakawa Line).
(This service is provided in Japanese andEnglish.)10

【What to do in an emergency】
1 Subway❶ In the case of an earthquake when you are at a subway station

In cases involving significant shaking,the operator will bring the train to asafe stop. If the train is stopped
between stations, crewmembers
confirm the safety of passengers anddrive the train to the nearest station
as soon as possible. Train conductors
can be quickly ordered to proceedslowly or suspend service according to
the seismic intensity. Normal service isresumed only after safety is confirmed❷ In the case of a fire

Subway cars are made of flameresistant, melt-resistant materials. Ifa fire occurs while the train is inmotion, the crew will make every
effort to drive the train to thenearest station. You can evacuate
the train after it arrives at thestation.
All trains are equipped with doors
front and rear, so you can evacuate
the train as guided by the crew.
❸ In the case of another emergency situation
If a person falls onto the tracks, press the emergency stop button on the station platform to stop
the oncoming train.

2 Bus
In the case of an emergency, follow the driver’s instructions.
If you notice an emergency situation requiring attention, alert a driver immediately.

11