These Terms of Service (“Terms”) govern your access to and Regulations - regulations of provision of services by theuse of our Services, including our various websites, SMS,
Intermediary within the internet service and telephoneAPIs, email notifications, applications, and our other covered customer service.
services that link to these Terms (collectively, the “Services”), Agreement - an agreement concluded by the Consumer withand any information, text, graphics, photos or other materials the Intermediary on the principles defined in these regulations.
uploaded, downloaded or appearing on the Services
Electronic payment instrument - each payment instrument,(collectively referred to as “Content”). Your access to and use including the one with access to funds at a distance that allowsof the Services are conditioned on your acceptance of andthe owner to perform operations using electronic media orcompliance with these Terms. By accessing or using theelectronic identification of the owner necessary to perform
Services you agree to be bound by these Terms.
operations, in particular electronic money instrument or
payment card.
Services are provided by International Visa Service Sp. z Payment card - a card that identifies the issuer and theo.o. sp.k. based in Katowice at Graniczna Street 29, 40-017 authorized owner, which entitles to make the payment, and in
Katowice within the framework of the internet service and the case of a card issued by a bank or an institution legally
telephone customer service.
authorized to grand a credit - also to make payment using
credit, within the meaning of art. 4 paragraph 1 point 4 of the
I GENERAL PROVISIONS
Act of 29 August 1997 - Banking Law (Dz. U. of 2012 item
1376, 1385, 1529, from 2013 item 777, 1036, 1289, 1567 as
1. Organizer
amended).
The following regulations lay down terms of providing visa
intermediation services by International Visa Service Sp. z o.o. II. CONCLUSION OF THE AGREEMENT
sp. k, entered in the Central Register and Information on
Business Activity operated by the Minister responsible for1. Agreement with the Client for the provision of visa
Economy under the NIP 9542766476, KRS 0000623079, with intermediation services is concluded under the following
headquarters in Katowice at Graniczna Street 29, 40-017
conditions:
Katowice, hereinafter referred to as "Intermediary”.
1) The Client submits a properly completed order form to theReservation System.
The Intermediary is the owner of the visa intermediation
2) The order may be submitted online, by filling out the orderservice etavisa.in
form in the Reservation System available via the internet
service or by phone. In the case of an online order, the Client
2. Contact
receives an order confirmation by e-mail or telephone.
3) The precondition for proper order placement is to provide
The Intermediary provides the following information to thereal Client’s data.
Clients in order to facilitate contact and submit the complaints:• mailing address: ul. Graniczna 29, 40 – 017 Katowice 2. After receipt of the order the Intermediary may contact the• e-mail: support@evisa.express
Client to verify his personal information.
• website: etavisa.in
3. Conclusion of the agreement is performed through paying
3. The following Regulations are directed to the Client, being a by the Client via traditional transfer or electronic payment
Consumer, who purchases the services offered by the
instrument a payment equal to 100% of the order, including theIntermediary. Price for the service of visa reservation is 89
consular fee and Intermediary’s commission. No fee payment
EURO gross.
is treated as a waiver of prior declaration.
4. Scope of services

4. The Intermediary’s commission is 89 EUR gross and it isnonrefundable. The total cost of obtaining a visa is 89 EUROThe Intermediary provides services involving activities related with consular fee.
to the implementation, as well as delivery of Canadian internet
visa taken by the Intermediary on behalf of the Client, strictly 5. Payment shall be deemed to have been made only after
according to his indications.
receipt of the payment on account of the Intermediary.
5. Definitions

6. The maximum time to obtain a visa electronically by email
is 72 hours following the execution of payments. As a rule, theVisa - written authorization to cross the border and stay in the visa should be available on the specified e-mail address on the
territory of a foreign State issued to foreigners by the
day of receipt of the payment on account of the Intermediary.
diplomatic or consular representations (Consular Departments,
General Consulates) of that State. About the necessity of
7. If the Client provides incorrect contact data (e-mail) and,requiring a visa by a State decides individual international
consequently, the Intermediary will have no possibility ofagreements between specific countries or international
contact with the Client, the visa is considered as delivered if
organizations (e.g. European Union) and it has a variable
only it is sent by the Intermediary to the e-mail address
character (it is not determined "once and for all"). Client - aprovided by the Client.
person, being a Consumer, who concludes a service agreementwith the Intermediary. Consumer - adult person with full legal III. GENERAL TERMS OF USE OF VISA
capacity who orders the services carried out by the
INTERMEDIATION SERVICES
Intermediary not directly related to his conducted businessactivity or occupation.

1. The service is provided on the basis of the Client's order.
using the payment card VISA, Mastercard, or other payment
Placing an order is tantamount to granting Intermediary power instrument referred to in the Act on payment services (Dz. U.
of attorney to use the submitted documents to the extent
2011 No. 199, item 1175, as amended). • The purchase withnecessary to perform the consular services.
the use of electronic payment instruments is a safe transaction,• Selecting "payment card" as a form of payment, the User is
2. Consular services are provided through the official
obliged to complete in the personal questionnaire of thegovernment website.
Reservation System the fields which define the data of usedcredit card (such as: card type, card number and expiration
3. In the order, the Client is obliged to submit all the necessary date). After making the reservation, payment card isdocuments necessary to perform intermediation services and automatically authorized by the Reservation System andprovide the address and phone number at which the
charged the amount of purchased electronic visa. Warning!
Intermediary will contact the Customer.
Giving false information of a payment card (e.g. wrong
number or expiry date) will result in rejection of the inquiry by
4. The Intermediary informs about the necessary documents the Reservation System, • Payment card charging takes placethrough the website as well as provides information via e-mail in two transactions, the net price for electronic visa is charged
and telephone.
by the Government of australia, the amount of the transaction
fee is charged by the Intermediary. The Intermediary reserves
5. The Client is obliged to grant Intermediary all the necessary the possibility to charge the money in one transaction.
powers of attorney to perform the ordered services.
2) Payment by bank transfer to an account provided by the
6. It is forbidden to submit documents obtained in violation of Intermediary.
the law. The Client declares, accepting these regulations, that
he is entitled to transfer to the Intermediary all sent documents. 3) Payment via Pay U.
7. The Intermediary reserves the right to request additional
documents in case of inquiries from the embassy side.

VI. INVOICING AND METHOD OF THEIR DELIVERY

1. An electronic invoice will be issued for the services
8. The Intermediary reserves the right to suspend the execution purchased in International Visa Service Sp. z o.o. Sp. k. via theof the order if the documents received from the Client raised website or by phone. By purchasing and accepting the
doubts as to their authenticity or compliance with the relevant following Regulations - The Client agrees to receive electronic
regulations. The Intermediary shall immediately notify the
invoices within the meaning of art. 2 paragraph 32, according
Client about the suspension of activities for this reason.
to art. 106 paragraph 1 of the Act of 11 March 2004 on Tax onGoods and Services (i.e. Dz.U. of 2011. No. 177, item 1054, as
9. The Intermediary informs that the diplomatic
amended).
representations and consular posts may refuse the request of
the Client without giving a reason, regardless of whether the 2. Electronic invoices for services will be delivered to theIntermediary performed the consular services with dueemail address specified in the personal questionnaire or
diligence.
provided during the purchase by telephone.
10. The visa is issued in electronic form, assigned to thepassport indicated during the reservation. 11. Reserved e-visa
is delivered to the specified e-mail address during thereservation process.

3. In the case of services reservation for more than one Client,in case of no indication of the purchaser to whom the invoice
should be issued, it will be issued for data of the first Clientand sent to the email address indicated at the time ofreservation.

IV. LIABILITY OF THE INTERMEDIARY
VII. COMPLAINT REGARDING THE SERVICES
1. The Intermediary does not guarantee a successful outcomeof the consular service, or its performance in the set deadline. 1. If the Client believes that the way the service provision is
The Intermediary’s commitment towards the Client is an
not compatible with the agreement or have other concerns
obligation of due diligence, and not the result.
regarding the way the service was performed, he has the rightto lodge a complaint.
2. The Intermediary shall not be liable in case of refusal to
grant a visa or change of its conditions for reasons beyond the 2. Complaints may be submitted by mail to the following
control of the Intermediary. In this case the Intermediary does address: support@evisa.express within 14 days from the date
not return commission paid for his benefit.
of service, or from the date on which, according to theagreement between the parties the service was to be
3. The Intermediary assumes no liability arising from incorrect performed. The complaint should include the Client’s data
information or inconsistent with reality given by the Client.
(name, surname, street, house number, contact telephone
number, - so that the Intermediary is able to identify the person
V. PAYMENT
making the complaint), the name of the service which
concerned the agreement and the description of objections to
1. The Client chooses the most convenient form of payment: the way the service was performed. Complaints will be
resolved within 14 days from the date of receipt and in this1) payment using an electronic payment instrument:
period the Client will receive a response to the complaint
submitted by him. Withdrawal forms or positively considered• The user of electronic visa reservation system purchases
complaints are being renderer refundable while the processing

fee : 15EUR will be deducted from the primary visa service
completion by the Intermediary electronic visa application.
cost.
4. To observe the time limits it is enough to send a statement to
3. Detailed information concerning the possibility of using an Intermediary’s email address before its expiration. The
extrajudicial means of dealing with complaints and laying
statement of withdrawal from the agreement may look likeclaims, as well as rules of access to these procedures are
this:available on the premises and on the websites of district(municipal) consumer ombudsmen, social organizations which FORM OF WITHDRAWAL FROM AGREEMENT
statutory tasks include consumer protection, the Voivodeship
Inspectorates of Trade Inspection and on the following website (This form should be filled and sent back only if you wish toof the Office of Competition and Consumer Protection
withdraw from the agreement)www.uokik.gov.plInternational Visa Service Sp. z o.o. Sp. k.
4. The Client who is a consumer has the following exemplary ul. Graniczna
possibilities of using extrajudicial means of dealing with
29 40 – 017 Katowicecomplaints and laying claims:
1) The Client is entitled to apply to the Voivodeship Inspector I ............................................................ hereby give notice ofof Trade Inspection, in accordance with art. 36 of the Act of 15 my withdrawal from the agreement for the provision of the
December 2000 on Trade Inspection (Dz.U. 2001 No. 4 pos. following
25, as amended) with a request to initiate mediation
services........................................................................................
proceedings on the amicable settlement of the dispute between .....................................................(Application ID)
the Client and Seller. Information on the rules and mode of
The date of conclusion of the agreement
mediation procedure conducted by the Voivodeship Inspector is............................................................................................... ..
of Trade Inspection is available on the premises and on the....................................
websites of the individual Voivodeship Inspectorates of Trade Consumer’s name andInspection,
surname .....................................................................................
............. ...........................
2) The Client is entitled to apply to permanent consumer
Address..................................................................................... ..
arbitration court, as referred to in art. 37 of the Act of 15................................................................................
December 2000 on Trade Inspection (Dz.U. 2001 No. 4 pos. Date........................................................................................... .
25, as amended) with a request for resolution of a dispute..................................................................................
arising from the concluded Purchase Agreement. Rules ofClientorganization and operation of permanent consumer arbitration signature................................................................................... ..
courts are determined by the Ordinance of the Minister of.................................................................
Justice dated 25 September 2001 on the Rules of Organization (Only if the form is sent in paper),and Operation of Permanent Consumer Arbitration Courts(Dz.U. 2001, No. 113, item. 1214),
5. The Intermediary is obliged to immediately send theConsumer a confirmation of receipt of withdrawal for the3) The Client can get free help in the settlement of the dispute agreement filed electronically.
between the Client and Seller, using the free assistance ofdistrict (municipal) consumer ombudsman or social
6. In the case of withdrawal from a distance agreement, theorganizations which statutory tasks include consumer
agreement is considered void.
protection (including the Consumer Federation, Association ofPolish Consumers),
7. In the case of an effective withdrawal, the Intermediary
immediately returns the Client payments received from him,4) The competent court to settle any disputes with the Client and in any case not later than 14 days from the date of receipt
and related to the performance of agreements concluded under by the Intermediary the statement on exercising the right ofthese Regulations, is a competent and local court under thewithdrawal.
provisions of Civil Procedure,
IX. PERSONAL DATA
5) Consumers shall observe the regulations in force at the dateof purchase of a specific service.
1. The Intermediary under the Act of 29 August 1997 on theProtection of Personal Data (Dz.U. 2002. No. 101, item. 926,
VIII. WITHDRAWAL FROM THE AGREEMENT
as amended), in connection with the Act of 18 July 2002 on theProvision of Electronic Services (Dz.U. 2002 No. 144, item.
1. The Consumer, pursuant to art. 27 of the Consumer Policy, 1204, as amended) as a data administrator is entitled to theshall have the right to withdraw from a distance agreement,
processing of Clients’ personal information in order to use thewithout giving any reason and at no cost, with the exception of service and conclude the agreement, settle the agreement
those referred to in art. 35 of the Consumer Policy.
(accounting), consider the complaint in the case of its
submission by the Client, explain the circumstances of
2. The Client has the right to withdraw from a distanceunauthorized use of the service, as well as for backup
agreement within the statutory period and not later than 14
purposes.
days from the date of the agreement, this does not apply toservices that are already in progress.
2. The Client agrees for the storage of his personal data inIntermediary’s database.
3. Withdrawal from the agreement cannot take place afterOFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS
3.In order to properly resolve the complaint the Client should OR THIRD PARTIES; (III) ANY CONTENT OBTAINED
provide at least the following personal data: name, surname, FROM THE SERVICES; OR (IV) UNAUTHORIZED
street, house number, contact telephone number.
ACCESS, USE OR ALTERATION OF YOUR
TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL
4. The Client has the right to access his personal data and to THE AGGREGATE LIABILITY OF THE ORGANIZER
correct it and reasonable demand to remove it.
ENTITIES EXCEED THE GREATER OF 39 EUR) OR THE
AMOUNT YOU PAID ORGANIZER, IF ANY, IN THE PAST
5.Personal data is processed with technical and organizational SIX MONTHS FOR THE SERVICES GIVING RISE TO THE
measures for the protection of the processed data in accordance CLAIM. THE LIMITATIONS OF THIS SUBSECTION
with the requirements specified in the regulations on the
SHALL APPLY TO ANY THEORY OF LIABILITY,
protection of personal data, including the regulation of the
WHETHER BASED ON WARRANTY, CONTRACT,
Minister of Internal Affairs and Administration of 29 April
STATUTE, TORT (INCLUDING NEGLIGENCE) OR
2004 on Personal Data Processing Documentation and
OTHERWISE, AND WHETHER OR NOT THE
Technical and Organizational requirements to be Fulfilled by ORGANIZER ENTITIES HAVE BEEN INFORMED OF THE
Devices and Computer Systems Used for Processing of
POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A
Personal Data (Dz. U. No. 100, item. 1024).
REMEDY SET FORTH HEREIN IS FOUND TO HAVEFAILED OF ITS ESSENTIAL PURPOSE.
6. Data submission is voluntary, but necessary for theprovision of electronic services and the performance of theagreement or consideration of a complaint.
X. FINAL PROVISIONS
1. Conclusion of the agreement constitutes acceptance of theseRegulations.
2. International Visa Service Sp. z o.o. sp. k. reserves the rightto unilaterally amend these Regulations - while maintaining
the principle that the Client should follow Regulations
approved by him during the reservation process and shouldhave the access to archived version of the regulations. Each
Client is obliged to read the Regulations before reservation andis always bound by the provisions of the Regulations at thetime of reservation and purchase of electronic visa.
3. In matters not covered by these Regulations shall apply thefollowing legislations:- The Act of 29 August 1997 on Protection of Personal Data
(Dz.U. 1997 No. 133 item. 883)
- Civil Code (art. 556- 576, Dz.U. 18 May 1964 No. 16 item.
93 as amended)- The Act on Consumer Rights on 30 May 2014 (Dz.U. 2014
item 827 as amended)43. The Client has the opportunity tofamiliarize himself with the Act of 23 August 2007 on
Counteracting Unfair Market Practices, which mentions a codeof good practice (Article 2 paragraph 5) on the website:
http://isap.sejm.gov.pl/DetailsServlet?id=WDU20071711206.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLE LAW, THE ORGANIZER ENTITIES SHALLNOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,OR ANY LOSS OF PROFITS OR REVENUES, WHETHER
INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSSOF DATA, USE, GOODWILL, OR OTHER INTANGIBLE
LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR
USE OF OR INABILITY TO ACCESS OR USE THE
SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY
THIRD PARTY ON THE SERVICES, INCLUDINGWITHOUT LIMITATION, ANY DEFAMATORY,