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Modern Slavery Report
Overview
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty andbusiness outcomes by creating the best experiences for customers and employees. ThroughGenesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers thefuture of CX to organizations of all sizes so they can provide empathetic, personalized
experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud
accelerates growth for organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement, efficiency andoperational improvements.Our corporate headquarters is in Menlo Park, California.
Genesys conducts business in Canada through the entity Genesys Cloud Services Corp.
(“GCSC”). GCSC is incorporated in Canada (Corporation Number: 773331-3) with a registeredoffice at Spaces North York, 5200 Yonge Street, North York, ON M2N 5P6, Canada. GCSC is anaffiliate of the global Genesys group of companies and purchases and resells Genesys software
products to customers in Canada and provides professional services and research anddevelopment services to affiliated Genesys companies. GCSC has approximately 320
employees.

Modern Slavery
Genesys takes a zero-tolerance approach to modern slavery and is committed to acting
ethically to implement and enforce effective systems and controls to ensure modern slavery is
not taking place within Genesys or its supply chains. Genesys expects its employees, suppliers
and business partners to prevent acts of modern slavery from occurring within both its businessand supply chains. We aim to work in partnership with our suppliers and business partners toensure that they share and work towards the same values we hold, which is to conduct
ourselves ethically, morally, responsibly, with integrity and in compliance with all applicablelaws, including those on modern slavery.
This annual report for GCSC (“Report”) is made pursuant to Section 11 of the Fighting Against
Forced Labour and Child Labour in Supply Chains Act (Canada) for the period February 2023 toJanuary 2024 (“Reporting Period”).

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Our Supply ChainGCSC’s supply chain is as follows:
Construction-

Office additions and alterations works

Food and beverage-

Office catering

Goods

-

IT hardware and software
Office equipment and consumables
Promotional merchandiseLogistics-

Postal services
Courier services
Warehouse rental

Professional services-

LegalFinance
IT

Real estate and facilities
management-

Office lease
Office equipment rental
Office cleaning and maintenance
Office security

Sub-contractors-

Systems Integrator

Technology-

Cloud services
AI

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The following diagram illustrates the locations of GCSC suppliers and our percentage spend
during the Reporting Period.

••••Canada (82.18%)
Cyprus (1.26%)

United Kingdom (1.94%)
United States (12.65%)

Modern Slavery Risk Assessment
Genesys is a provider of customer experience and call center software and services, andtherefore, GCSC’s supply chain does not consist of typical high-risk industries like raw materials
and manufacturing. GCSC’s supply chain supports the operational and day-to-day aspects of thebusiness.
In assessing the modern slavery risks within GCSC’s supply chain, Genesys takes into
consideration risk factors such as the industry and sector, country of operation, nature ofworkforce, and goods and services involved. We identified the following industries and sectors
within GCSC’s supply chain that may be exposed to a higher risk of modern slavery:
Construction-

Office additions and alterations works

Food and beverage-

Office catering
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Goods-IT equipment
Office equipment and consumables
Promotional merchandiseLabor-ContingentContractors

Logistics-

Postal servicesCourier services

Real estate and facilities
management-Office cleaning and maintenance
Office security

Suppliers within these identified industries and sectors are prioritised accordingly in Genesys’
efforts to address and manage modern slavery risks.

Addressing Modern Slavery Risks
Genesys has in place a risk management framework to address and manage modern slavery
risks. The framework applies to GCSC and includes codes and policies to guide employee andthird party conduct, employee training to build knowledge and awareness, supplier due
diligence processes to understand and evaluate our supply chain, and reporting mechanisms toidentify possible instances of modern slavery. The framework is continuously being evaluated,refined and improved to remain effective and keep pace with changes to the legal, regulatory
and business landscapes.

Code of Conduct and Modern Slavery Policy
The Genesys Code of Conduct defines the company’s expectations of our employees and guides
them in carrying out their roles and responsibilities ethically, morally, responsibly, with integrity
and in compliance with all applicable laws, including those on modern slavery. Genesys alsohas a Modern Slavery Policy that reflects our commitment to ethical trading principles and sets
out the steps we are taking to tackle modern slavery in our business and supply chains.
Our suppliers and business partners are expected to conduct themselves similarly, and these
expectations are set out in the Supplier and Business Partner Code of Conduct which isavailable on the Genesys website. Genesys also expects our suppliers and business partners tohold their own suppliers to the same rigorous standards.

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Employee Training
New Genesys employees undergo compliance training on the Genesys Code of Conduct as partof their onboarding process. All employees also undergo compliance training annually andacknowledge that they will comply with our Conduct of Conduct. The training includes amodule on modern slavery. Genesys has had a hundred percent annual compliance training
completion rate for all employees worldwide since 2016.

Supplier Due Diligence
Genesys utilizes a vendor qualification and risk mitigation process to evaluate and approve new
suppliers and ensure their practices align with our values. This vetting process evaluates
suppliers along various dimensions of risk, including regulatory and legal risk, geopoliticalcountry risk, information security risk and modern slavery risk.

Reporting
Genesys has a Compliance Helpline, available 24 hours a day, 7 days a week, that is accessible
to employees anytime at www.genesys.ethicspoint.com. Reports can also be made by
telephone in the U.S. and Canada at +1 (855) 260-7436. Telephone numbers for other global
locations are available at www.genesys.ethicspoint.com. Genesys encourages anyone withquestions or who may be aware of a violation of our Code of Conduct to immediately report theconduct to their manager and a member of the Ethics and Integrity Team. Genesys does nottolerate retaliation against an employee for reporting a concern in good faith, even when noevidence is ultimately found to substantiate the report.
Suppliers and business partners may use the Compliance Helpline or contact our Ethics andIntegrity Team at ethics@genesys.com. These reporting mechanisms are set out in the Supplierand Business Partner Code of Conduct. All reports that Genesys receives are looked into
promptly and tracked to closure.

Measuring Effectiveness
It is important to Genesys that we are able to determine the effectiveness of our anti-slavery
measures. We monitor and review key metrics such as the completion rate of our employee
compliance training and the number of modern slavery-related reports that we receive. Ourpolicies and procedures are also reviewed annually by a cross-functional team.

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Consultation
GCSC developed this Report in consultation with various stakeholders. The consultation
process involved engagement between the directors and management of GCSC and ourcorporate Legal and Procurement teams on modern slavery risks for GCSC, our current risk
management measures and areas for improvement going forward.

Going Forward
Genesys takes a continuous improvement approach to addressing and managing modernslavery risks. For the next few years, we will continue to focus on enhancing our risk
management capability, increasing supplier engagement and building greater internalawareness.

This Report reflects Genesys’ zero-tolerance approach to modern slavery and our commitment
and efforts to addressing modern slavery risks. This Report is made pursuant to Section 11 ofthe Fighting Against Forced Labour and Child Labour in Supply Chains Act (Canada) and wasapproved by the Board of Genesys Cloud Services Corp. dated May 13,2024.
In accordance with the requirements of the Act, and in particular Section 11 thereof, I attest
that I have reviewed the information contained in this Report for Genesys Cloud Services Corp.
Based on my knowledge, and having exercised reasonable diligence, I attest that theinformation in this Report is true, accurate and complete in all material respects for thepurposes of the Act, for the Reporting Period.

______________________________
By:Adrian Lee-Kwen
Director
May 13, 2024
“I have the authority to bind Genesys Cloud Services Corp.”

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