Supplier and Business Partner Code of Conduct
OUR VALUESAt Genesys, we are committed to engaging in ethical and fair business practices. As set forth in thisSupplier and Business Partner Code of Conduct (the “Code of Conduct”), we expect our suppliers andbusiness partners (collectively, “Third Parties”) to do the same. In our business dealings, we strive toconduct ourselves ethically, morally, responsibly, with integrity and in compliance with all applicablelaws. This Code of Conduct explains our expectations and establishes the standards for conducting
business with Genesys and is an extension of the Genesys Code of Conduct.
Genesys expects that all its Third Parties use this Code of Conduct as a guide for ethical, responsible,and legal business practices in their operations. Third parties are expected to conduct their own
internal risk assessments and ensure that their business practices are aligned with the standards set
out in this Code of Conduct. This Code of Conduct does not alter any of the terms and conditions inapplicable agreements nor does it create contractual rights for Third Parties or others. Genesys
updates this Code of Conduct periodically and expects Third Parties to stay current with all material
and relevant updates.
COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS
Third Parties must comply with all laws and regulations applicable to their business in the countries
where they do business. While laws, regulations, business practices and customs can vary greatly
from one country to the next, this Code of Conduct sets forth the minimum requirements that all
Third Parties must meet.
Anti-Bribery and Anti-Corruption
Genesys takes a zero-tolerance approach to bribery and corruption and does not offer or accept
bribes or kickbacks or engage in any form of corruption in our business dealings. Third Parties areexpected to fully understand and comply with Genesys’ policy on Anti-Bribery and Anti-Corruption.
Offering or paying bribes or anything of value to win business or obtain an unfair advantage isunacceptable, even if business is lost or difficulties are encountered as a result. Third Parties areprohibited from engaging in corruption, extortion or embezzlement in any form.

1Gifts, Entertainment and Hospitalities
Third Parties are required to understand and comply with this Code of Conduct and the law whenoffering or accepting any gifts, favors, meals, entertainment or hospitalities to or from Genesys
employees, customers, suppliers, business partners or their family members. Any such gift,
entertainment or hospitality must be consistent with customary business practices and the recipient’s
policies. It must not adversely affect the reputation of Genesys or Third Parties if publicly disclosed.
In addition, Third Parties must not create or give the appearance of a conflict of interest whenengaging in these practices.
Anti-Fraud, Fair Dealing and Competition
Genesys does not tolerate dishonest or fraudulent behavior. We conduct ourselves honestly in all
situations and do not tolerate any fraudulent acts. We succeed by competing fairly and dealing
truthfully with customers, suppliers and business partners, without manipulation or concealment.
Third Parties are required to uphold fair business standards in advertising, sales, and competition,and not engage in dishonest or fraudulent behavior. Third Parties are required to comply with allapplicable antitrust and competition laws where they do business. These laws prohibit agreements
between competitors that affect prices, costs, terms or conditions of sale, the markets in which theywill compete, or customers or suppliers with whom they will do business. These laws may also
regulate distribution agreements, rebates, discounts, or territorial restrictions on resellers.
Global Trade Compliance and Sanctions
Third Parties are required to comply with all applicable international trade laws and regulations,including import, export and re-export controls regulations, and applicable embargoes, sanctions andanti-boycott laws.
Anti-Money Laundering
Genesys conducts business only with reputable parties involved in legitimate business activities using
funds from legitimate sources. Third Parties are required to comply with all applicable laws relating
to money laundering.
Conflicts of Interest
Third Parties must avoid involvement in all actual or apparent conflicts of interest between the Third
Parties’ interests and the interests of Genesys. Any actual or apparent conflict of interest must bedisclosed to Genesys and handled appropriately.

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Environment
Genesys is committed to creating economic value for our stakeholders and customers throughsustainable practices that protect the long-term well-being of the environment, our employees, andthe communities in which we operate. Third Parties are required to comply with all applicable
environmental laws, regulations, and standards and minimize any adverse impact on theenvironment. This includes reductions in Greenhouse Gas (GHG) emissions by decarbonizing andestablishing net-zero or carbon neutral goals aligned with global frameworks such as Science Based
Targets initiative (SBTi). Third Parties are strongly encouraged to use renewable energy sources
whenever possible. Third Parties must also endeavor to conserve natural resources, including air,water and energy, protect biodiversity, recycle and reduce or eliminate waste and the use ofhazardous substances.
Conflict Minerals and Land Rights
To the extent applicable, Third Parties are required to have in place appropriate policies andprocedures to prevent against the acquisition of conflict minerals or unsustainably mined minerals intheir supply chain.
Third Parties are required to respect the land rights of indigenous communities.
PROTECTING GENESYS ASSETS, INFORMATION AND REPUTATION
Third Parties are required to preserve, protect, and responsibly use Genesys property that they haveaccess to, and protect it from theft, damage, loss, and misuse. This includes physical and intangible
assets such as ideas, innovations, technology, brands, and confidential information.
Confidential Information, Data Security and Privacy
Third Parties are required to safeguard Genesys’ proprietary and confidential information, which
includes all information, whether written or oral, that Genesys has a legitimate business interest inprotecting. This includes, among other things, technical design or process data, improvements, newproducts, products in development, inventions, models, manuals, know-how, financial data, pricing
information, business development or acquisition plans, marketing plans, project practices andcustomer and supplier lists. Third Parties are required to follow all applicable privacy laws that govern
the handling of information and data provided by Genesys, which may include private and sensitive
personal information.

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Intellectual Property
Third Parties are required to respect intellectual property rights, both during their contract with
Genesys and thereafter. Patents, copyrights, and trademarks belonging to others may not be usedwithout express permission from the owner. Any transfer or sharing of technology or know-howmust be done on a need-to-know basis and in a manner that protects intellectual property rights andin compliance with local law.
MAINTAINING A SAFE, FAIR AND RESPECTFUL WORKPLACE
Safe and Healthy Workplace
Third Parties have a responsibility to promote a safe, clean and secure workplace, and conduct
operations in compliance with all applicable health and safety laws and regulations. Genesys also
requires Third Parties to know, understand and comply with all applicable laws governing productsafety and quality.
Human Rights and Modern Slavery
Genesys supports fundamental human rights and requires Third Parties to comply with all applicablehuman rights, civil rights and employment laws wherever they operate.
Modern slavery is a violation of fundamental human rights. Modern slavery takes on various forms,including slavery, servitude, forced and compulsory labor and human trafficking, all of which have incommon the deprivation of a person’s liberty by another to exploit them for personal or commercial
gain. Genesys takes a zero-tolerance approach to modern slavery and Third Parties are required toact ethically and implement and enforce effective systems and controls to ensure modern slavery is
not taking place within their organisation and their supply chain.
Ethical Employment Practices, Diversity and Non-Discrimination Policy
Genesys recognizes the value of diverse skills, ideas, and backgrounds and requires Third Parties’
workplaces to be professional and free from discrimination, harassment and abuse. Third Parties
must ensure that everyone who works for them is, consistent with local laws, entitled to fair wages
and hours, freedom of association and a work environment free from discrimination, harassment andretaliation. Third Parties must treat each person with dignity and respect, and afford them equal
opportunity to the fullest extent provided by law and not discriminate in hiring and employment
practices based on characteristics that are protected by local laws.

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RECORDS MANAGEMENT AND COOPERATION WITH INSPECTIONS, AUDITS AND INVESTIGATIONS
Third Parties must retain documents and records in accordance with all applicable laws, including
accounts, quality reports, time records, expense reports, and submissions to Genesys, regulatory
authorities, or others. This also includes documentation necessary to demonstrate compliance withlaw and this Code of Conduct, or relevant to any pending litigation, an audit, or investigation. ThirdParties must cooperate with requests for inspections, audits, and investigations by Genesys or any ofits authorized agents relating to compliance with this Code of Conduct as well as requests forenvironmental, social, and governance (ESG) information.
REPORTING CONCERNS
Genesys has a Compliance Helpline, available 24 hours a day, 7 days a week, that is accessible
anytime at www.genesys.ethicspoint.com and which allows for anonymous reporting to the extent
permitted by law. Reports can also be made by telephone in the U.S. and Canada at +1 (855) 2607436. Telephone numbers for other global locations are available at www.genesys.ethicspoint.com.
Genesys encourages anyone with questions or who may be aware of a violation of this Code of
Conduct to immediately report the conduct to our Ethics and Integrity Team at ethics@genesys.com.
Genesys will not tolerate retaliation against a reporter for reporting a concern in good faith, evenwhen no evidence is ultimately found to substantiate the report.

SUPPLIER/BUSINESS PARTNER ACKNOWLEDGEMENT
Name of Supplier/Business Partner: _________________________________As an authorized representative of the Supplier/Business Partner, I hereby acknowledge that:••••

Supplier/Business Partner has received and read the contents of this Code of Conduct(which, for Business Partner, includes the Compliance Certification in Annex A);
Supplier/Business Partner will comply with this Code of Conduct;
Supplier/Business Partner will ensure all subcontractors involved in performing and/orproviding services for Genesys comply with this Code of Conduct; andFailure to comply with this Code of Conduct may result in the termination by Genesys of any
or all contracts with Supplier/Business Partner.

Name: _________________________________
Title: _________________________________
Date: ___________________
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ANNEX A
BUSINESS PARTNER COMPLIANCE CERTIFICATION
By acknowledging this Code of Conduct, Business Partner certifies that in connection with theGenesys Master Partner Network Agreement entered into between Genesys and BusinessPartner:•Business Partner and all of its employees, officers, directors and third parties have compliedwith and shall continue to comply with all applicable laws and regulations, including but
without limitation the U.S. Foreign Corrupt Practices Act (“FCPA”), U.K. Bribery Act (“BriberyAct”), and all other applicable anti-corruption laws and regulations.

•Business Partner acknowledges that all relevant individuals working with and on behalf ofGenesys have reviewed the Genesys Anti-Corruption Policy (“Anti-Corruption Policy”).
Business Partner confirms that it has complied, in all material aspects, with the AntiCorruption Policy. In addition, Business Partner shall provide training to its employees,
officers, directors and third parties on the FCPA, Bribery Act, and other applicable anticorruption laws and regulations as needed to ensure full compliance with these laws.

•Specifically, as set forth in the Anti-Corruption Policy, Business Partner and all of its
employees, officers, directors and third parties have not and shall not – in a corrupt or
improper effort to obtain or retain any business or any commercial advantage – offer,promise, or make any payment or transfer anything of value, directly or indirectly to (a) any
employee or official of any government (U.S. or foreign), including any civil servant,governmental representative, public sector employee (including employees of governmentowned or government-controlled corporations or instrumentalities or public internationalorganizations), political party, official of a political party, or candidate for public office, or
any family member or close associate of such persons, or (b) any intermediary for payment
or provision to any of the foregoing.

Version: 2024

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