LexisNexis® Identity Management Solutions for Insurance Carriers

Fight Identity Fraud inCustomer Service
Detect identity fraud and protect
access to sensitive data whenservicing your customers using
proven identity verification andauthentication solutions.

Insurance customers today expect the ability to set up online accounts, access their data andinstantly service their policies. Online, self-serve tools can lead to a better customer experience aswell as operational efficiencies for carriers. But self-serve options may come with a greater risk ofidentity fraud.
You need the ability to identify genuine customers while defending against fraudsters in near realtime. Your fraud strategies must include all touchpoints of the customer service journey, to stayahead of increasingly sophisticated fraud schemes.
Your ability to assess risk on digital channels has never been more important. Here’s why according
to a recent study:
Digital transformation – The pandemic accelerated the ongoing shift to digital activity
that most carriers continue to experience. More than 70% of large U.S. carriers surveyed
saw an increase in underwriting and claims digital activity by their customers compared
to pre-pandemic.1
Fraud volume – 67% of study respondents agreed that the increase in digitaltransactions has resulted in higher fraudulent activity.1
Vulnerable individuals – Many customers are transacting online for the firsttime. These digital newbies tend to be more susceptible to social engineering andidentity theft.
Identity theft – An estimated 18% of life insurance and personal lines policyholders fell
victim to account takeovers or application fraud.1

Create an effective fraud defense
Secure servicing begins with verifying a consumer’s identity and assessing risk at customer
touchpoints such as account opening, account maintenance and online transactions. Unfortunately,
no one solution can do it all. And legacy fraud prevention tools may not be effective against bot
attacks, synthetic identities and coordinated activities by fraud rings.
The onus is on insurers to upgrade, augment and replace existing fraud management tools andintegrate them with elevated data and intelligence. By combining customizable solutions that areeasily deployed and fit your existing workflows, you can gain the highest level of protection while
also minimizing customer friction.

LexisNexis® ThreatMetrix® – Harness data intelligence about devices, locations, identities
and behaviors to differentiate genuine customers from fraudsters in near real time.
LexisNexis® Emailage® – Using email intelligence, this solution combines traditionaldata, digital data and dynamic fraud signals for a 360-degree view of the customer behinda transaction.
LexisNexis® Phone Finder – Gain a clear understanding of the associations between aphone number and an identity to help automate key account activities.
LexisNexis® One Time Password – Authenticate an identity by sending the customer atime-sensitive, unique random passcode via SMS, text, email or phone.
LexisNexis® InstantID® Q&A – Confirm an identity in seconds using this step-up
authentication tool that poses security questions only the customer should be able
to answer.

Example Workflow: Point of Service – Online Account Registration

Legitimate Registration

Fraudulent Registration

Initiate Registration

Consumer Information

Process canbe stoppedat any ofthese pointsof failure
based oncarrier’s risk
tolerance

Digital identity trusted
in industry
Device has positive
global history
Score: +95 (Low Risk)

ThreatMetrix®

Device in Global Blocklist
Operating system spoofing
Score: -90 (High Risk)

Emailage®

Risky Proxy IP
Domain age < 1 month
Risk Band: 6 (Very High Risk)

Positive IP history
Email age > 5 years
Risk Band: 1 (Lowest Risk)

Phone Finder® and
One Time Password
Lower-Friction Authentication

Registration Successful
Overall Fraud Risk LOW

ORInstantID® Q&A
Higher-Friction Authentication

Registration Flagged
Overall Fraud Risk HIGHThe value of digital trust
Navigating a cybercrime-threat climate that’s continually evolving isn’t easy. In the face of newfraud methods and skyrocketing fraud volume, insurance carriers must continually address
vulnerabilities. But your customers still expect a hassle-free experience when self-servicing theiraccounts. Strengthen your fraud prevention efforts with an array of proven, low-friction identity
management solutions designed to:• Streamline new account registration• Enable confident identity decisions for account servicing• Gauge risk associated with customers, devices and transactions• Facilitate customer self-service without compromising security• Ensure regulatory compliance
Look to LexisNexis® Risk Solutions for products that give you a holistic view of identity
across the customer continuum and supplement your overall risk management strategies.

For more information, call 800.458.9197
or email insurance.sales@lexisnexisrisk.com

About LexisNexis® Risk Solutions
LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmentalentities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range
of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices
throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based analytics and decision tools for
professional and business customers. For more information, please visit www.risk.lexisnexis.com and www.relx.com.
Our insurance solutions assist insurers with automating and improving the performance of critical workflow processes to reduce expenses,
improve service and position customers for growth.

1Aite Novarica: Insurance Fraud, Rethinking Approaches in the Digital Age, LexisNexis® Risk Solutions

The Identity Management Solutions service is not provided by “consumer reporting agencies,” as that term is defined in the Fair Credit Reporting Act (15 U.S.C. §1681, et seq.) (“FCRA”) and does not constitute “consumer reports,” as that term is defined in the FCRA. Accordingly, the Identity Management Solutions service
may not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another purpose in connection with which a consumer
report may be used under the FCRA. Due to the nature of the origin of public record information, the public records and commercially available data sources usedin reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This
product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor isit a comprehensive compilation of the data. Before relying on any data, it should be independently verified. LexisNexis and the Knowledge Burst logo are registeredtrademarks of Reed Elsevier Properties Inc., used under license. Lender Verification is a service mark of LexisNexis Risk Solutions Inc. Other products and services
may be trademarks or registered trademarks of their respective companies. Copyright © 2023 LexisNexis Risk Solutions. NXR15735-00-0323-EN-US