Title: Instrument End-of-Sale/End-of-Life Policy
Document Number: 1000000117071, Ver. 00
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Title: Instrument End-of-Sale/End-of-Life Policy
ER Number: 1039308

Effective Date: 23-JUL-2020

Document Owner Function: Product Marketing

Quality Manual Section: N/A

Purpose/Scope
This Instrument End-of-Sale/End-of-Life Policy covers instruments that Illumina no longer offers forsale and that are designated as End-of-Sale (“EOS”) or End-of-Life (“EOL”). The Policy provides
key End-of-Sale and End-of-Life milestones and specifies levels of Service and Support for End-ofLife instruments.

Definitions
Term

Definition

Instrument
Consumables

Non-durable products consumed as part of their intended use (e.g.,instrument reagents, flow cells). Consumables are designed for use with aspecific instrument.

Billable Services

Services provided on a labor, travel, and materials cost basis.

Instrument

Illumina branded field asset; a durable, top-level unit (e.g. MiSeqTM,NextSeqTM, HiSeqTM, NovaSeqTM, iScanTM)

End-of-Life (EOL)
Instrument

An instrument that Illumina no longer offers for sale and for which Illumina
has publicly announced obsolescence plans.

End-of-Sale (EOS)
Instrument

An instrument for which Illumina is no longer accepting new orders and thatis not currently included on Illumina’s price list. End-of-Sale is typically the
first step in the End-of-Life process.

End-of-Service Life(EOSL) Date

The last day Illumina will provide Service and Support for the instrument.

Leased Instrument

An Illumina instrument that currently is under a lease from a Leasing
Partner.

Leasing Partner

A third party that provides lease financing for instruments sold by Illumina.

Services

Repairs and maintenance provided under a service contract or as BillableServices.

SupportTechnical support, software updates, and sale of Instrument Consumables.

Title: Instrument End-of-Sale/End-of-Life Policy
Document Number: 1000000117071, Ver. 00
Page 2 of 4Policy
1

Policy Statement

End-of-Life (EOL) is the formal retirement program for a specific instrument that describes Serviceand Support from when the instrument is discontinued (no longer sold) to obsoleted (no longersupported). The EOL process generally begins with an End of Sale (EOS) announcement,
followed by End of Life (EOL), and End of Service Life (EOSL):

End of Sale (EOS): The End of Sale date is the last day to order the productEnd of Life (EOL): indicates product is formally discontinued and at the end of its useful lifeEnd of Service Life (EOSL): End of Service Life date is the last day Illumina will provide Serviceand Support for the productProducts reach the end of their product life cycle for many reasons, including evolving market
demands, technology innovations, manufacturing capabilities, component availability, availability ofconsumables, and product replacement. Additionally, the high overhead costs involved withmanufacturing, inventorying, and supporting instruments are a factor in end-of-life planning.
Illumina is committed to offering the highest-quality products, which sometimes requires
streamlining its portfolio.
Illumina understands that, when an instrument reaches its end of life stage, customers may haveconcerns as to how the instrument will be supported. This policy provides customers with an
explanation of the End-of-Sale/End-of-Life processes for Illumina’s instruments. For the reasonsstated above, Illumina may place any product into the End-of-Life process at any time. Illumina willuse commercially reasonable efforts to follow the standard policy outlined below but may elect toaccelerate or modify the process for specific products.

2

Typical End-of-Sale/End-of-Life Milestones
End-of-Sale Notice: Illumina will provide notice to its customers that it intends todiscontinue sales of an instrument as of a specific End-of-Sale date. Product-specificEnd-of-Sale information also may be available on the product webpages on theIllumina website (www.illumina.com). The End-of-Sale date typically will be two (2) tosix (6) months after the End-of-Sale notice date for Research Use Only (RUO)
instruments and a minimum of six (6) months after the End-of-Sale notice date for
Diagnostic (Dx) instruments.
End-of-Sale Date: After this date, End-of-Sale instruments will not be available forpurchase. Notwithstanding the forgoing, Illumina may continue to accept orders if it
has stock of such products and it is commercially viable to do so; however, such offers
will only be made in accordance with either this End-of-Sale/End-of-Life policy or suchother terms as Illumina may advise the customer.
End-of-Life Notice: Illumina will provide notice to its customers that the instrument is Endof-Life. End-of-Life notices typically are provided six (6) months after the End-of-Sale
date, though less than six (6) months may elapse between the End-of-Sale date andthe End-of-Life notice in certain circumstances. End-of-Life notices typically take theform of a product notification; the End-of Life information typically also is posted on theproduct webpage on the Illumina website (www.illumina.com). The notice will include
an End-of-Life date.
During the End-of-Life period (after the End-of-Sale notice date but before the End-of-Title: Instrument End-of-Sale/End-of-Life Policy
Document Number: 1000000117071, Ver. 00
Page 3 of 4Service-Life date), Illumina will use commercially reasonable efforts to continue toprovide Service and Support for the End-of-Life instrument. Illumina will continue tosupply and support Instrument Consumables for the End-of-Life instruments throughthe End-of-Life period. However, if demand is low and/or availability of materials islimited, Illumina may discontinue any individual Instrument Consumable kit(s) at anytime before the End-of-Service-Life date. In such circumstances, Illumina will issue aproduct notification for the impacted Instrument Consumable kit(s).
End-of-Service-Life (EOSL) Date (also called End-of-Life Date): Illumina will continue
to provide Service and Support for End-of-Life instruments through the End-ofService-Life date. After this date, Illumina will not provide Service or Support for theEnd-of-Life instrument. The End-of-Service Life date typically will be five (5) years
after the End-of-Life notice date for RUO and Dx instruments but may be shorter if
deemed appropriate. Illumina may extend the End-of-Service-Life date in its sole
discretion on a case-by-case basis if it is commercially viable to do so.
Service contract offers are subject to price increases from the End-of-Life notice date.
Illumina will prioritize Service to customers with valid service contracts. Servicecontracts generally may be renewed at any time up to twelve (12) months before theEnd-of-Service-Life date, so long as there is no lapse in coverage. Service contracts
that have not been renewed or have lapsed are not renewable. All service contracts
will expire at the end of business on the End-of-Service-Life date and will not be valid
thereafter. If a service contract ends after the End-of-Service-Life date, Illumina willprorate the contract and provide credit for any remaining balance upon request.
Illumina will use commercially reasonable efforts to provide spares or replacement
parts for End-of-Life instruments as required. However, Illumina cannot guarantee theavailability or lead time for the supply of replacement parts. If an instrument cannot berepaired, Illumina will prorate the cost of the current associated service contract (ifapplicable) from the problem report date and credit any remaining balance towards
other Illumina products and/or services. All technical support will expire at the end of
business on the End-of-Service-Life date.
Generally, software updates will be available during the End-of-Life period, however,Illumina does not commit to providing additional software releases for an End-of-Life
instrument and does not guarantee that future software releases will be compatible
with End-of-Life instruments.

3Pre-Owned End-of-Sale/End-of-Life Instruments
Illumina instruments that are End-of-Sale or End-of-Life generally are not eligible for
Support or Services upon resale, except by approval of the Regional General
Manager. Approval will only be granted in extraordinary circumstances.
Pre-owned End-of-Sale or End-of-Life instruments are not eligible for service
contracts, except (1) when the resale involves only a legal transfer of title and does not
involve physical relocation of the instrument (e.g. when a lessee buys out a Leased
Instrument and does not physically move the instrument, or when the transferor is inbankruptcy and the instrument remains in the same physical location); or (2) theinstrument is transferred in connection with the acquisition of a company (or division ofa company) or a merger between two companies.
In evaluating requests to provide Billable Services and Instrument Consumables forpre-owned End-of-Sale or End-of-Life instruments, Illumina may consider criteria
including, but not limited to: the model, age and condition of the pre-ownedinstrument; availability of replacement parts; the region(s) where the seller and thebuyer are located; the seller’s compliance with Illumina’s terms and conditions;Title: Instrument End-of-Sale/End-of-Life Policy
Document Number: 1000000117071, Ver. 00
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customer purchase volumes; existing install base at the customer site; the businessneed for the instrument; whether the transfer involves only a legal transfer of title anddoes not involve physical relocation of the instrument (e.g., when a lessee buys out aLeased Instrument or when the instrument is purchased as part of a bankruptcyaction); whether the instrument was purchased in connection with the acquisition of acompany (or division of a company) or a merger between two companies; and/or local
laws and regulations. Illumina will not refuse to support an instrument solely because
it was the subject of a third-party resale.
Upon approval, Illumina will use commercially reasonable efforts to provide Billable
Services and Instrument Consumables for pre-owned End-of-Sale or End-of-Life
instruments through the End-of-Service-Life date. Billable Services and Instrument
Consumables may not be available depending on the availability of components andother factors. Billable Services may be subject to price increases from the End-of-Life
Notice date. Illumina reserves the right to prioritize service of instruments underservice contract. Illumina does not guarantee that a pre-owned End-of-Sale or End-ofLife instrument can be restored to operability.
Before purchasing a pre-owned instrument from or selling a pre-owned instrument to athird party, be sure to check with your local Illumina sales rep to ensure the instrument
is currently on the active price list. In addition, product-specific End-of-Sale/End-ofLife information typically is posted on the product page on Illumina’s website(www.illumina.com).

Release History
VersionER #Description of Change00

ER 1039308

Initial Release