CUSTOMER STORY|

Significantly Streamlined Web Application
Integration and Access with OneLogin

Herman Miller is a globally recognized provider of furnishings and related technologies andservices. Since its inception in 1905, it has evolved into Herman Miller Group, a family of brands
that collectively offers a variety of products for environments where people live, learn, work, andheal. Headquartered in Zeeland, Michigan, the company operates manufacturing facilities in theU.S., China, Italy, and the United Kingdom, as well as sales offices, dealers, licensees and customers
in more than 100 countries.

Reduced large web
application integrationfrom 32 days to 30 minutes

Reduces breaches ofOffice 365 by 99.9%

Equips lean IT teamto efficiently enable
strong security

CHALLENGE

INDUSTRY

When the company’s technology operations team decided to deploy Microsoft Office365, Microsoft Active Directory (AD) was the primary employee directory infrastructure
for accessing applications. Herman Miller also managed other smaller AD domains, alongwith a large IBM Lotus Domino directory infrastructure with roughly 17,000 dealersrequiring access to specific Herman Miller resources in IBM Lotus Domino.

Engineering & Manufacturing

As the team began adding cloud applications like Salesforce and Oracle HR to its Active
Directory Federation Services (ADFS) environment, it discovered some shortcomings intheir systems. For starters, it experienced the complexity and cost of setting up andmaintaining ADFS as a highly available service. According to Rob Williams, Director,
Global Technology Operations for Herman Miller, “ADFS was the only single sign-on (SSO)
solution for Microsoft Office 365 at the time. It introduced unsustainable technical debt
that put us at risk, especially with almost 50 of our corporate apps relying on it.”

USERS23,000 users

INTEGRATIONS
Oracle HR, Salesforce,Microsoft Office 365,SharePoint, Atlassian, AWSSOLUTION
Recognizing the need to streamline web application integration and app user support,
Williams’ team evaluated Identity and Access Management solutions from Centrify, Oktaand OneLogin. It selected OneLogin as their vendor of choice due to its large application
catalog and superior customer service during the Proof of Concept (POC) stage.
Herman Miller first deployed OneLogin in 2013. It has since used OneLogin to support
about 23,000 users (9,000 internal users and 14,000 external users). Williams’ team hasestablished approximately 800 connectors on OneLogin and smoothly completed theSAML integration of nearly 300 custom web applications using OneLogin’s SAMLToolkits, supporting all five popular web development frameworks.
“We want relevant resources, best practices and guidance from security experts, andOneLogin provides that for us. It’s a strategic partnership,” says Williams.

“ OneLogin enables us to move at
the speed of the cloud, making it
easy for my team to support ourusers’ dynamic application needs
while meeting our company’s
evolving security requirements.”

Rob Williams
Director, Global Technology
Operations, Herman Miller

onelogin.com

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Using OneLogin, Williams’s team has reduced the time to integrate and rollout large
applications such as Oracle HR from 32 days to just 30 minutes. This savings is essential
as Herman Miller adds employees from acquisitions to its Office 365 environment.

Significantly faster web
application integration

Before OneLogin, it cost Herman Miller roughly half a million dollars to bring theinfrastructure of Nemschoff – an acquired company – online and about a month tointegrate all its apps. When Herman Miller acquired Design With Reach – who previously
used Okta – it was able to migrate the company’s 50 apps (half of which were SAML) in
two weeks using OneLogin.

Efficient single sign-on for
all users and self-service
password resets

Herman Miller also benefits from stronger security. As Williams explains, OneLogin’s
multi-factor authentication (MFA) prevents breaches of Office 365 by 99.9% every
single day. “I’m incredibly passionate about the power of OneLogin. As a small IT teamthat is getting leaner by doing more, we need an easier way to ensure a higher level ofsecurity and we get that with OneLogin,” he says.

Stronger security
and significant breach
reduction thanks to MFA

In addition, Williams’ team is taking advantage of OneLogin Enterprise Sandbox . “It’spriceless to gain an environment that fits our modern model of development, test, andproduction. We use the Sandbox to test before rolling out dramatic changes, such as
requesting employees to use multi-factor authentication. It helps us to deploy newchanges with confidence,” he continues.
Going forward, Williams wants every Herman Miller identity to exist in OneLogin as asingle source of truth. “OneLogin enables us to move at the speed of the cloud, making
it easy for my team to support our users’ dynamic application needs while meeting ourcompany’s evolving security requirements,” Williams concludes.

onelogin.com