Table of Contents
A Letter from
Our CEO

3

01

04

07

Valuing Diverse and
Healthy Teams

Environmental
Sustainability

SASB Index
UNSDG Appendix

8

29

47
51

Key Data Points

02
Positive Play

05
19

03
Social Impact

Privacy
and Security

37

06
24

Governance• Workforce
Representation• Voluntary Attrition• Employee Engagement• Impact in Our
Communities• GHG Emissions• Energy Use• Water Use

10
12
14
25
33
34
34

41

Tap the logo on any page to quickly jump backto the Table of Contents.
2023 Impact Report

OPTION 1
2ii

A Letter from Our CEO

A Letter From Andrew Wilson, Our CEO
Each day, our amazing teams, withunrivaled passion and creativity, deliver
incredible interactive, blockbuster
entertainment to hundreds of millions
of people across the world. Through ourexperiences, characters, and stories,
players compete, create, explore, build,watch, share and connect for billions
of hours. Along the way, they find joy,personal development, inspiration andbelonging; they forge and deepen lifelong
friendships, ignite their creativity, andcelebrate their fandom, culture andlived experiences.
This is who we are as creators, storytellers,and innovators. We also strive to do somuch more, while holding ourselves to thehighest standards of integrity.
More and more people around theworld are choosing our games as theirfavorite form of entertainment. They are
forming massive online communities todeeply engage with the sports, brands
and legendary IP they love most. We areinspired to pay our passion and creativity
forward in service of one another and thecommunities where we live, work, and play.
Through conversation, connection, andlearning, we work to create an inclusiveand healthy culture. Our people practices

2023 Impact Reportprioritize engagement, listening andaction, supporting the development of
everyone at our company. These efforts
help us thrive and do our best work. The
diversity of our teams drives our artistry
and invention, making it possible for us todeliver rich, inclusive, culturally relevant
entertainment for our communities.
As we create experiences where all people
are welcomed, safe and included, ourteams also demonstrate leadership in theaccessibility of video games. New options
related to color blindness, single-button
controls, narrative menus, and additions
to our accessibility patent pledge area few recent examples of our ongoingcommitment to players. We hope that
other creators will use our innovations intheir own games, so that together, we canmake it possible for all people to enjoy
the thrill, imagination, and connection ofgreat games.

students through our work with STEAMfocused organizations. This year alone, weinvested $6.8M, while coming together
for over 11,000 volunteer hours — all to
support causes that matter to our people
and the communities we serve aroundthe world.

The pages of the following report tell an
ongoing story of how incredibly talented,
values-driven teams, across EA, arecontinuously working for the good of ourpeople, our players, and our world. I am
grateful, proud and inspired by the impact
we have helped create.

The commitment of our teams to build ahealthy, safe, inclusive, and empowering
future for our players, extends to acommitment to help protect the healthand sustainability of our planet. This
year, we have continued to integratesustainability across our business. In doing
so, we achieved carbon neutrality for our
North America operational emissions andwill decrease our footprint by delivering
more clean energy to our headquarters
next year. We are committed to being
carbon neutral for operations by 2027 and,inspired by the historic Paris Agreement,
to becoming a net zero enterprise.

While we still have work to do, we areliving up to our ongoing commitment tohelp build a more equitable and moresustainable world. At EA, our mission
is to inspire the world to play, and webelieve there’s nothing that we cannot
accomplish, together.
Sincerely,

Andrew Wilson

Our people live and work across theglobe, giving us a unique ability to drive
even greater impact at a local level. We
are passionate about creating accessand opportunity in education for the
next generation to help foster strong,
inclusive communities. As a team, we havepositively impacted more than 30,000iiiIntroduction

Highlights and Commitments

3 years ofconsistent growth$6.8M
and 11,700 volunteer hours
investing in communities throughsocial impact programs

carbon neutral
by 2027

Continued increasein company-wide
representation

Continued leadership in

6 patents

in underrepresented talent in executive(VP+) roles

Inclusive Design

Set our ambition to be

added to our accessibility
patent pledge

among women andunderrepresented talent

2023 Impact Report

4Introduction

Our Mission, Opportunity, and Strategy
Our mission is to inspire the world to play by creating
and delivering amazing games and experiences toplayers all over the world. Cultural and generational
trends are broadening the reach and impact of ourdynamic industry. Billions of people of all ages play,watch, create and connect across every region of
the world, across genders, race and ethnicity, sexual
orientation, and other aspects of diverse identity.
Looking ahead, the number of players is expected to
grow in the coming years, with Gen Z and Gen Alpha,in particular, turning to games as a primary form ofentertainment.
A foundation of our business strategy is to engage
and grow massive online communities in our games
and experiences. The efforts outlined in thisImpact Report support our strategy. Diverse andinclusive teams create content that our players seethemselves in and engage with. Our positive play
initiatives create worlds and experiences where
everyone can be welcomed, safe and included. Oursocial impact investments expand access to STEAM
education, champion inclusivity and inspire creativity.
And our environmental sustainability programs
demonstrate our commitment to protecting andpreserving a world where everyone can play. Allof these efforts are underpinned by foundational
corporate governance, privacy and security programs
and practices. We remain guided by our creativity,
purpose, values and stakeholder expectations.

2023 Impact Report

Net Revenue FY19 - FY23

Business Snapshot$7.5 Billion

$7.0

$7.4

$5.5 Billion

Total Net Revenue$2.88$6.5 Billion

$5.5

$7.4B

$5.6

Diluted Earnings Per Share

$5.4B

$5.0

$4.5 Billion

Live Services & Other Net Revenue$3.5 Billion
FY19

FY20

FY21

FY22

FY23

$1.6B

Operating Cash Flow5

Introduction

ESG Materiality Map
In spring 2022, we conducted a materiality assessment which included peer and industry benchmarking, reporting frameworks
review and stakeholder interviews. The results represented here informed our ESG approach, prioritization, and communicationof progress through our Impact Report. We intend to update the materiality assessment biennially to refresh and enhance ourunderstanding of the topics that affect both Electronic Arts and our stakeholders.

Diverse &Healthy Teams

Importance to Stakeholders

Positive Play
Data Privacy &Cybersecurity
Governance & Ethics
Climate Change & GHG Emissions
Social Impact

ESG Strategy, Governance & Disclosure
Supply Chain Sustainability
Political Activities & Transparency
Responsible AI
Access & Affordability of Technology

Water
Management
Waste
Management

LegendEnvironment
SocialImportance to Business Success

2023 Impact Report

Governance6

Introduction

Recognition
We’re proud to be recognized for our efforts to create an innovative, energizing and inclusive workplace,where our people can do amazing things for our players, communities and one another. A few of ourrecognitions during FY23 include:

World’s Best Employers

Most Admired Companies

America’s Best Midsize Employers

FortuneCanada’s Best Employers
ForbesAmerica’s Most Trustworthy Companies
America’s Greatest Workplacesfor Diversity

Glassdoor’s Best Places to Work

Newsweek

Glassdoor

UK Best Places to Work: Mid-Sized
Company (Criterion Games)
U.S. Best Places to Work Awards(Respawn and Maxis)
GameIndustry.biz

2023 Impact Report

GamesIndustry.biz

Most Innovative Companies in Gaming
Fast Company

7

01

Valuing
Diverse and
Healthy Teams
We’re at our best when we listen, learn and grow together.
We value diverse teams and strive to create a healthy,
inclusive culture that represents our global audience andhelps our people do their best work.

Building Diverse and Healthy Teams

Our People

Highlights:

Our focus on our workforce and culture helps our teams create games and experiences that entertain ourhundreds of millions of players around the world. We value diverse teams and strive to create a healthy, inclusive
culture that helps our people do their best work. We’re proud of our programs and practices that benefit our
workforce, and we transparently report key performance metrics resulting from these programs.
To work towards the aspirations for our people programs, we:1

Embed inclusion
in our people
practices to enable
all to thrive and dotheir best work2

Hired underrepresented talent
above current representation
rates for the fifth consecutive year.
Continued increases in companywide representation among womenand underrepresented talent.

Foster a healthy,
and supportive
culture thatprioritizes
engagement,
listening,
and action

3

Support thedevelopment ofour people andthe growth ofour business3 years of consistent growthin underrepresented talent in executiveroles (VP+).

Continued to achieve base pay
equity on the basis of gender globallyand race/ethnicity in the U.S.

Our Workforce
Our workforce includes great talent from all over the globe. Together, we’re building a culture where
we can all do our best work.
15

10

9,782

9,832

FY19

FY20

12,89913,400FY22

FY2310,963502023 Impact Report

FY21

9

Building Diverse and Healthy Teams

Leadership Growth

Workforce Representation1
OverallGlobalPeopleLeaders

Technical
Roles

FY22

FY23

FY22

FY23

FY22

FY23

Women

25.5%

26.5%

24.7%

25.8%

19.4%

20.6%

Men

74.5%

73.5%

75.3%

74.2%

80.6%

79.4%

Our efforts have led to the consistent growth of underrepresented talent inexecutive (VP+) and Director+ roles. Diversifying our leadership has yielded
advocacy and mentorship which is demonstrated in our year-over-year results.
Our progress and inclusive culture demonstrate that all talent can thrive
and achieve their long-term aspirations at Electronic Arts.
35

Overall

U.S

2

PeopleLeaders

Technical
Roles

FY22

FY23

FY22

FY23

FY22

FY23

White

53.4%

53.2%

60.3%

58.8%

53.1%

52.3%

Asian

21.8%

22%

18.4%

19.6%

24.4%

24.6%

Hispanic or Latinx

8.7%

9.2%

5.5%

6.4%

7.7%

8.1%

Black or African American

3.8%

4.0%

3.3%

4.0%

3.1%

3.5%

Two or More Races

4.6%

4.4%

3.6%

3.7%

3.6%

3.6%

American Indian or Alaska Native

0.2%

0.2%

0.2%

0.1%

0.1%

0.1%

Native Hawaiian or Other Pacific Islander

0.2%

0.3%

0.1%

0.2%

0.1%

0.2%

Underrepresented Talent By Ethnicity3

17.5%

18.0%

12.7%

14.4%

14.8%

15.5%

1

34.5%

33.6%

30

28.2%

28.1%
26.7%

25

23.0%

24.0%

22.1%
20

FY20

FY21
Director and Above

FY22

FY23

Executive (VP+)

Gender data included in this table represents global respondents who self-identified female and male gender.
We recognize all gender identities and support inclusive and equitable treatment for all.

2

Based on self-identification responses and may not sum to 100%.

3

Includes Black or African American, Hispanic or Latino, Two or More Races, American Indian or Alaska Native andNative Hawaiian or Other Pacific Islander.

2023 Impact Report10Building Diverse and Healthy Teams

1

Embed inclusion in our People Practices to Enable All to Thrive and
Do Their Best Work

Inclusive Hiring Practices
Our hiring process typically begins with a broad poolof candidates from which our talent acquisition teamand hiring managers progress qualified candidates.
Substantially all our hiring includes diverse candidates in
the initial pool. We also focus on two additional stages of
the hiring process - the Recruiter Review and the Hiring
Manager Interview stages - that our research shows
best drives hiring outcomes.
Recruiter Review: The stage at which our talentacquisition team reviews and assesses candidates andprovides recommendations to the hiring manager.
Hiring Manager Interview: The slate of candidates thatthe hiring manager interviews.
Business unit leaders and our talent acquisition
leadership have goals for the inclusion of candidates

from underrepresented groups at each of these twoearly stages of the hiring process. They are groundedin current representation levels and the hiring plansfor each business unit. Business unit leaders also
receive monthly and quarterly progress reports
through which they can monitor the progress of theirbusiness unit. Electronic Arts expects all people
managers to create high performing teams by leading
inclusively and developing others.
In FY23, we expanded our signature talent acquisition
training program to be more widely available tointerviewers and managers. We also launched a new
Hiring Manager Knowledge Center that increases
hiring managers’ understanding of how to create
equitable opportunities for all candidates. This
training program educates and trains all participants
on Electronic Arts’ fair and equitable hiring process.

Next Generation Talent
We believe that investments in next
generation talent provide the opportunity
to build and maintain a diverse workforce
over the longer term. We work with coreschools and strategic partnerships todrive exposure to our career opportunities
for candidates from underrepresented
communities. Our engagement efforts include
scholarships, mentorships and internships
with students from Historically Black
Colleges and Universities (HBCUs), Hispanic
Serving Institutions (HSIs), and partnerships
with organizations such as the Hispanic
Scholarship Fund, the United Negro College
Fund, Donna Day, and CAN-CWIC. In FY23,
Electronic Arts hired 240 new graduatesand 373 student interns. 36% of our eligibleinterns were hired as full-time employees.
For more on how we invest in the next
generation in our communities, please readabout our social impact efforts.

2023 Impact Report11Building Diverse and Healthy Teams

Retaining Talent

Equitable Pay

We focus on retaining our employees through tailored approaches and employ
analysis, processes and tools to support career progression and retention of talent
cyclically. These practices include analytics in our talent processes that help us
diagnose opportunities for improvement. When we find areas that require ourattention, we aim to identify root causes and solve them in service of our teams.

Building diverse teams and creating a healthy and inclusive culture includes a
focus on compensating our employees fairly based on the work that they do.
To us, pay equity means that our employees are paid equitably for their work,
regardless of their gender, race/ethnicity or other characteristics not relevantto their role or performance in it. We consistently analyze compensation andannually partner with an independent outside firm to review employees’ pay. When
we find compensation that deviates from what we would expect to see basedon our practices, we take action, including adjusting base pay for a small groupof employees. During FY23, our programs and processes have enabled us tomaintain base pay equity globally based on gender and race/ethnicity in the
United States.

FY23 Voluntary Attrition1
Global Attrition by Gender
Men

.2
-0.7

Women

US Attrition by Ethnicity-1.0

Hispanic or Latinx

-0.2

White
Black or African American

-4.7
0.5

Asian

2.3

Two or More Races
Native Hawaiian /Other Pacific Islander +American Indian / Alaska Native(no attrition during FY23)
Underrepresented
Talent by Ethnicity²
1

2

-1.2

The center line denotes average voluntary attrition at EA during FY23. Percentage points on either side of theline show the difference from the average rate.
Includes Black or African American, Hispanic or Latino, Two or More Races, American Indian or Alaska Native andNative Hawaiian or Other Pacific Islander.

2023 Impact Report12Building Diverse and Healthy Teams

Employee Resource Groups
Employee Resource Groups (ERGs) are a core component of our commitment
to elevating and engaging diverse voices across the organization. All ERGs aresupported with executive leadership sponsorship and advisors.
In FY23, our ERGs focused on professional development and social impact
efforts. Each ERG engaged its membership to support our DEI strategy throughcommunity-building, business partnerships, and learning and allyship opportunities:• ERGs hosted 29 professional development events focused on careeradvancement, psychological safety and cultural intelligence, resulting in over
3,200 hours of professional development impact.
• ERGs donated over $49,000 through EA’s employer match and volunteer
rewards program.

Our ERGs
ABLE Champions the inclusion of people
with disabilities
ASPIRE (Asian and Pacific Islanders Represent)
Asian, Native Hawaiian, and Pacific Islanderaffinity group
BEAT! (Black EA Team) African American andBlack affinity group
MOSAIC Enables smaller offices/studios toengage and contribute to the objectives of
relevant affinity groups for their location
PRIDE LGBTQ+ affinity group

Creating Inspiring Experiences
To foster inclusion, belonging and allyship, we host global celebrations to recognize theheritage, contributions, and achievements of the global communities that reflect our
workforce and our players. We also convene Equity Town Halls — open to all Electronic
Arts employees and regularly attended by our leadership. Our Equity Town Halls have arich tradition of providing a safe environment where employees and leaders can createawareness and engage in meaningful dialogue around important issues. This year, we
focused on inclusive design in which key studio leaders shared best practices about
how they incorporate inclusion in our games and services.

2023 Impact Report

SOMOS EA (“We Are EA” in Spanish) Hispanicand Latinx affinity group
Women’s Ultimate Team (WUT)
Women’s affinity group13

Building Diverse and Healthy Teams

2

Creating a Healthy
and Supportive Culturethat Prioritizes Engagement,
Listening and Action

We understand that supporting our employees
throughout their journey with us is central to our
success. We aim to build a reciprocal relationship in
which we consistently engage, listen, respond andwork together. Creating and nurturing this culture
supports our people and helps us deliver ourbusiness goals.

How We Work
Like many companies, we have evolved the way inwhich we work as we have re-opened our offices
from the COVID-19 pandemic. Our approach
strives to balance EA’s business needs andour culture of collaborative creativity with theflexibility desired by many employees. Our model
provides business unit leaders with autonomy toestablish and maintain flexible work models thatdeliver business results while also considering
team and individual needs. We’re on a journey tonavigate new ways of working and continue tolearn and iterate as we empower our teams to dowhat’s best for their work.

Engaging Our Employees
Through Listening
We believe that meaningful conversations are thefoundation of an engaging, high-performance culture.
To facilitate open communication, we expect managers
to hold quarterly performance conversations with
employees. We also conduct semi-annual engagement
and annual manager surveys, and use internal data tomeasure employee engagement, organizational healthand manager effectiveness. Our goal is to promote a
culture of inclusivity, where everyone’s voice can beheard and we can work together to achieve success.
Seventy-seven percent of our employees responded to
our December 2022 survey.

Results from our Recent Surveys1

89%

felt recognized by their manager

86%agree that Electronic Arts is committed to DEI
as a priority

87%

agree their opinion matters to their team84%

are happy working at Electronic Arts
1

2023 Impact Report

September 2022 Manager Survey and December 2022
Engagement Survey

14Building Diverse and Healthy Teams

Raise a Concern
Our culture of listening and action also shows up in
our “Raise a Concern” experience. This is the process
by which employees can safely raise workplaceconcerns – including those related to discrimination,harassment and bullying. When looking into concerns,
we reinforce with all involved that it is against EA
policy for anyone to retaliate against someone who
raised a legitimate concern or who participated in an
investigation. We offer employees a variety of ways toreport concerns in a way most comfortable for them:• An easily accessible online tool
• Their manager• Their People Experience partners• An Electronic Arts executive

We review all concerns raised in good faith and takeenforcement very seriously. We have and will takeappropriate action when we learn of behaviors thatare inconsistent with our values, Code of Conduct,or our Respectful Workforce Policy. We have also
expanded our Global People Relations organizationand formalized the process by which our Boardand its committees oversee these
programs and practices. In addition, we
continue to invest in policies, practices,
tools and people to create a work
environment where all our workers canthrive. We’re committed to continued
vigilance in maintaining a healthy
working environment where our people
can do their best work.

• The People Relations Team via a dedicated phone
number and email address

2023 Impact Report15Building Diverse and Healthy Teams

Caring for Our People
Electronic Arts provides comprehensive benefits and awards packages customized to local markets to support thephysical, mental and financial well-being of our people. Benefits1 offered may include:

Physical HealthFamily Health

Health Coverage: Employees and their eligible
dependents have access to medical plans andsupplemental insurance options to support
holistic health.

Vacation & Holidays: We encourage employees tostay on the top of their game by planning holidays andtaking much-deserved vacations.

Ergonomics Program: Employees can have theirworkspace (at home or in the office) assessed toreceive comfort solutions based on specific needs.

Caregiver and Parental Leave: New parents andcaregivers may receive up to 12 weeks paid Global
Caregiver Leave and 4 weeks paid Global New
Parent Leave.

Mental Well-being

Financial Well-being

Mental Health Resources: Provides employees andtheir eligible dependents with access to coaching,counseling, and other mental health resources. Our
partners offer a global provider network of certifiedcoaches and licensed therapists that supports over
30 languages.

Bonus and Stock-Based Incentives: Eligible
employees may receive annual bonus andstock-based compensation.

Bereavement Leave: Employees may take up to
20 days of paid time off for the loss of a loved one.
Bereavement Trust: In the event of an employee’s
death, immediate family can receive a $25,000 trust
to care for surviving minor children under the ageof 18.
24/7 Counselor PhoneLine: Employees have accessto 24/7 phone crisis support.
1

Supporting Mental Healthand Work Life Balance
Our mental health platform provides
employees and their eligible dependents
with access to a global network of certifiedcoaches, licensed therapists and other mental
health resources in over 30 languages.
We also offer access to specialists who canhelp with customized research related tochild care, elder care, education, financial
support, local convenience services and more
depending on location.

Retirement Contribution Match: Our company
match is dependent in part on financial performance.
Equity Ownership: Ninety-three percent of EA
employees participate in EA’s equity programs,
including our Employee Stock Purchase Plan, whichallows eligible employees to purchase EA stock at
a discount.
Equity Vesting: Upon death or qualifying disability,
employee equity awards may vest to assist families
in a time of need.

Benefits are representative of our global offering and may vary bylocation and eligibility.
2023 Impact Report

16Building Diverse and Healthy Teams

3

Supporting the Development of our People and the Growthof our Business

Our people drive the future of Electronic Arts, and ourdevelopment strategies are aligned with our strategic
vision. We see talent development practices as anopportunity to shape the future of our company.

Learning and Development
We invest in developing and retaining employees
through access to professional growth resources, skills
learning and other job-specific and general training.
Electronic Arts Learn – our learning management
system – provides online resources with leadingindustry vendors and proprietary learning materials.
Our investments and programs are focusing on how we
can grow the skills of our workforce to align with thework of the future.

In FY23, employees logged over 395,000
hours on online learning platforms, a 126%
increase from FY22.

2023 Impact Report

Technical Training
We build technical onboarding and job-specificprograms to help our employees onboard to technicalroles and grow in their specific domains. We provide
access to online learning resources with leadingindustry vendors and support our game developers bycreating bespoke learning materials on our Frostbite
game engine. We also participate in workshops andconferences, such as Game Play of the Future, Modesof the Future, Technical Innovation Summit, and ourAnimation Conference on artificial intelligence andmachine learning.

Udemy Partnership
In FY23, Electronic Arts entered a partnershipwith Udemy to expand our learning anddevelopment opportunities. Our employees
utilized Udemy for over 39,000 hours
through 23,000 course enrollments. Over
75% of employee engagement was intechnical modules.

17Building Diverse and Healthy Teams

Developing Leaders

Inclusion Training

Leading people is an honor, privilege and great
responsibility. We expect our leaders to build
high-performing teams and provide them with
development tools to create a healthy, inclusive
environment, where our people can do their best
work. We support people leaders through our Leader
League program, with multiple offerings on critical
topics, including effective feedback, coaching,
psychological safety and team advocacy.

In FY23, we developed Belonging at EA, an
enterprise-wide training program to share bestpractices for creating a culture of belonging. We alsooffer courses on DEI topics and access to platforms
that foster understanding of the dimensions that
impact inclusive collaboration.

Aspiring Leaders: We aim to support emerging
leaders through targeted programs for their stageof development, such as our Next Level Leadership
Experience program that explores the mindsets,
capabilities and tools leaders need to execute,innovate and transform into the future.

We provide inclusion programs based on leadershiplevel, with inclusive leadership and psychologicalsafety programs for all people leaders. Directors
and above have access to programs on leading anddeveloping inclusive teams. For our senior leadership,
we provide a robust multi-month program focused onleading inclusively and fostering accountability. Morethan 90% of global leaders have participated.

Mid-Level Leaders: FY23 served as a pilot year for
leadership offerings to directors and senior directors.
We focused our efforts on the unique leadershipchallenges this cohort experiences as they expand
their leadership capabilities.
Executive Leaders: We invest in our executive
leaders through tailored development experiences,including world-class executive educational courses,
coaches, assessments and more. In early FY23, we
introduced a new set of formalized expectations for
executive leaders which will help EA achieve its visionof the future.

2023 Impact Report

18

02

Positive PlayWe authentically create worlds and experiences where
everyone can be welcomed, safe and included.

Positive Play

SafetyGames that are safe, positive, funexperiences, free from intentional disruption.

1

Fairness
We promote fairplay in our games.

2

Five Player
Needs for
Positive Play

3
4

5

InclusionExperiences thatchampion belonging,
equity and accessibility.

Connection
Creating positive
connections in the
global communityof players.

Inspiring the World to Play Together
In FY23, we continued to build on our commitment to positive playthrough ongoing investment in teams, resources and technology
to design inclusively and promote safe, fair play. We aim to create
games, stories, worlds and characters that are as diverse as thecommunities we serve so that our players can see themselvesrepresented in game. We then empower our players through clear
policies and communications, such as the updated Positive Play
Charter, which set expectations for community behavior in EA
spaces. To facilitate games and services that are enjoyable forour entire player community, we deploy technology focused on
preventing disruptive content and conduct before it happens
with tools for player reports that we action quickly and reliably. We
believe that when players can make meaningful connections to eachother and with our games, with choices for how they play, that’s
positive play.

Balance
Players can enjoy games as partof a balanced lifestyle.

2023 Impact Report20Positive Play

Inclusive Player Experiences
We focus on designing our games and experiences forplayers of all backgrounds, abilities and intersectional
needs. We believe that authentic representation andinclusive game development practices opens ourgames and experiences to more people and grows
our market. We empower our development teams todesign inclusively through:• Training programs
and workshops• Partnerships with
non-profit experts• Research and data

• Development ofbest practices• Industry-wide
collaborations

Apex Legends

The Sims

EA SPORTS

With the release of Season
15, Apex Legends introduced
Catalyst, its first playabletransgender woman character. Her
trans identity serves as a sourceof power and wisdom.

We introduced content into The
Sims 4 dedicated to disability
representation such as medical
wearables and accessories
like hearing aids and glucose
monitors. The Sims 4 also addedtransgender-affirming content.

Our global football franchise
introduced women’s club teams
and a collaboration with league
partners to launch in-game kits withmessages about eradicating racismand discrimination in football. We
also launched an Accelerator Fundto support the growth of women’sfootball, in partnership with UEFA.

Accessibility
Our accessibility patent pledge allows every
developer and publisher royalty-free use of ouraccessibility-centered technology. Our goal is toencourage the industry to work together to makevideo games more inclusive by removing unintended
barriers to access. In FY23, we added six new patents,
including a color blindness diagnostic system which
automatically determines, enables and adjusts color
blind accessibility settings during gameplay.
2023 Impact ReportSTAR WARS™ Jedi: Survivor

Dead SpaceFor Cal Kestis’ return, we worked hard to ensure that as
many players as possible could embrace the fantasy
of being a Jedi Knight. From difficulty options toaccessibility-related controls, we designed the gameto provide choice in how the game is experienced. We
included subtitles and closed captions, visual choices
like HUD scaling, color blind options, and camera
shake adjustment.

The 2023 remake of Dead Space includes options suchas colorblind mode, narrated menu, and single-button
controls to improve the game experience for playersof all abilities and backgrounds.

21

Positive Play

SafetyFairness

Through a combination of policies, technology and human oversight systems, we aim to minimize disruptive
behavior and encourage positive play. Where we find content or activity that conflicts with our User Agreement
and Positive Play Charter, we remove it and take appropriate disciplinary action.

We want our games to be fair and we know our players
expect that too. To meet these expectations, weinvest in resources and technologies to maintaina level game environment and prevent or deter
cheating, exploitation, and other unfair behavior. We
take appropriate disciplinary action ranging fromwarnings to suspensions to full bans when we findunfair behavior. We also intentionally encourage fairplay with in-game messages that remind players of
our standards.

Moderation

Player Reports

We deploy proactive tools, including filters, thatblock offensive or inappropriate text in player chat or
names, while also considering game-specific context
and intensity. In FY23 we introduced improved text
moderation in several games and experiences.
These tools allow us to more easily detect andfilter inappropriate language, customize policies,
and see changes based on player reports. These
improvements helped us remove over one hundred
million items of potentially disruptive user-generated
text content (UGC) before players were exposed
to it.

Player reporting remains a critical tool in how wepromote safe gaming spaces, allowing players toflag disruptive behavior so that we can investigate it.
Every Electronic Arts game in FY23 launchedwith in-game reporting for disruptive or
inappropriate behavior.
We use a combination of technology and humanmoderation to review player reports. Of those that ourteam of content moderators determined to violate
our policies, more than half were for minor disruptive
behaviors and received a warning – our research andanalytics show that a simple warning is effective in
stopping the majority of disruptive behavior.

EA Anticheat Launch — FIFA 23
EA Anticheat launched with FIFA 23 for PC.
This service helps prevent, identify andaddress cheating incidents, facilitating a fairplay environment for players. We’re proud that
EA Anticheat protected the gameplay of over
4.1 million PC players.

Apex Legends
With the introduction of improved filtering and the use of our content moderation tools, we
saw a 72% decrease in reports of disruptive club names.

2023 Impact Report22Positive Play

Connection

BalanceWe believe games are increasingly becoming the mostpowerful way to bring people together. With hundreds ofmillions in our network, we are committed to developing
resources that help players understand their role in playing
positively and enabling meaningful connections.

We believe gameplay should be part of a balanced lifestyleand are committed to providing players and parents withinformation and tools that help them make informed choices.
In FY23, we updated our Player and Parental Tools resources
to empower players and parents to better understand andmanage how they play and stay safe online.

Good Game
We’re proud to have improved features that make iteasier for players to find friends within some of ourlargest games and services, including our global footballfranchise. And when players find connection, we seethem respond. “GG” or “good game” was the number
one phrase in Apex Legends Club Chat, used overnine million times in September alone, demonstratingthat friendly competition remains a universal
player language.

Through our EA app, the Family Management featureprovides players and parents with the information and tools
they need to understand and manage their own and theirteen’s playtime and spending. Players can set monthly limits
for themselves and any teen family member accounts theylink to their own. This year, we began sending weekly Family
Activity Reports, providing a snapshot summary of timespent within our games and experiences and the total costof purchases made. Any adult that links a teen account willautomatically receive this report by email.

Get Smart About P.L.A.Y.
We work closely with industry partners to support
campaigns that create awareness of our robust
parental control tools with parents and caregivers. For
instance, in the UK, we recently partnered with Ukie
on an educational campaign with television presenterand football pundit, Jermaine Jenas, that highlighted
parental controls.

2023 Impact Report

23

03

SocialImpactThrough the power of play we expand accessto STEAM education, champion inclusivity,and inspire creativity for all.

Social Impact

Making an Impact in Our Communities
Our social impact efforts aim to drive change in our communities, especially for underrepresented youth. In FY23,
we invested $6.8 million in our local communities through philanthropy and matching gifts. We also supported
our non-profit partners through in-kind donations and employee volunteer time. Our social impact commitments
focus on three strategic areas:

Electronic Arts’ Impact
in Our Communities$6.8 million
in total giving

30,000+Creating
opportunities throughinvestments in STEAM
education

Investing in theplaces where we
live, work and playthrough giving andvolunteering

students reached through our STEAM programs

Promoting equity
in our society by
fostering inclusive
communities

and activities~$1 millionof investments in STEAM and equity through the
Madden Legacy Fund$1.3 million
to social justice organizations~150%

increase in employee engagement involunteering and giving activities

3,500

non-profits supported through company andemployee giving and volunteering2023 Impact Report25Social Impact

Creating Opportunity Through
STEAM
Electronic Arts is committed to developing
opportunities for the next generation by investing in
STEAM education through non-profit partnerships,
programs and financial support. In FY23, we donatedover $1.5 million to organizations that bring STEAM
education to underrepresented youth. We’re proud tocontinue our co-designed digital learning program,
Play to Learn, with EVERFI which brings STEAM
education to middle school and high school students.

Play to Learn
Reached

15,500students in the UK and Canada last year

Feedback from77%

EA Madden Scholarship and Education
Legacy FundIn FY23, we honored the legacy of John Madden
by committing $5 million over five years to support
STEAM education among underrepresented youth
through two initiatives.
First, the EA Madden Scholarship commits $2.5
million to annual, renewable scholarships with partner
Historically Black Colleges and Universities and theUnited Negro College Fund (UNCF). Scholarship
recipients also received career readiness counseling,
mentoring, access to UNCF conferences, recruiting
events, and consideration for internships and new
graduate roles at Electronic Arts.

Our second commitment established the Madden
Educational Legacy Fund. This initiative will
provide $2.5 million over 5 years to four non-profit
organizations focused on STEAM education:• College Track• Mission Bit• StreetCode Academy• Girls Who Code

Madden Day
The inaugural class of The EA Madden
Scholarship Program was able to visit EA
Orlando for a day of behind-the-scenes
action. Students heard presentations fromsenior leaders, gained exposure to how EA
games are designed and built, and joined an
inspirational Q&A session with BEAT!, our BlackEA Team ERG.

of participants that our program increased
learning in STEAM.

2023 Impact Report26Social Impact

Investing in the Places where weLive, Work and PlayAs part of our commitment to corporate citizenship,
we empower our local employees and player
communities to take part in our social impact efforts.
In FY23, we were proud to offer local employee-led
grants, facilitate game-related giving driven by ourstudios and franchises, and create channels for our
employees to support the causes and organizations
most important to them.
We offer up to eight hours of paid volunteer timeeach year to eligible employees. In addition, ourDollars for Doers program provides additional
support for employee volunteerism. This program
allows employees who log over 40 volunteer hours
during a fiscal year to donate $1,000 to a non-profitof their choice1. We also provide a 100% matching
contribution to eligible non-profit organizations
to which our employees donate (up to $5,000 per
employee per year). At key points during the year,
we provide a 200% match, like our Giving Tuesday
initiative which provides a 2:1 match for employee
giving over the course of one week.
We’re proud that in FY23 our employees generated
almost $3.8 million in combined employee donations,matching gifts and dollars for doers to over 3,500
charitable organizations, and increased volunteer
time by 82%, investing time on projects aroundthe globe.
12023 Impact Report

Celebrating a Season of Giving
In FY23, our annual global giving program,
Season of Giving, recognized employee
donations of money and time for one month(rather than one week) with a 2:1 match for
all employee donations and a $50 (USD)
volunteering incentive.
This year’s campaign generated $2.1 million in
donations and over 3,400 hours of volunteer
time for non-profits.

Supporting Schools in Romania
Our global presence allows us to provide
impact to communities around the world.
We’re proud that our Romanian employees
identified the technology needs of children
in remote areas of Romania and partneredwith non-profit organizations to donate morethan 100 gently used computer monitors toschools to support access to education.

Up to $2,000 per fiscal year27

Social Impact

Disaster Response

Fostering Inclusive Communities

In response to natural and man-made disasters,
we partner with organizations to offer assistance,
mitigate harm and employ the positive power of play.
We provide grants, matching gifts, volunteer time andin-game activations to organizations responding todisasters around the world.

Continuing our commitment to support organizations
working to end systemic injustice, fight discriminationand protect human rights, during FY23, we
contributed over $1.3 million to organizations such as:

Giving Through Our GamesWe amplify our impact on society through the positive
power of play. In partnership with our game influencers, we
engage our player communities to give back to importantcauses. In FY23, the Apex Legends team engaged Post
Malone to host “Gaming For Love” a 4-day charity live
stream. Over $200K was raised to benefit Human Rights
Watch, Trevor Project, United Way and Project Hope.

2023 Impact Report• Lambda Legal• Ability Path
• ACLU Foundation• Human Rights Campaign
In FY23, we committed to increasing support for
the LGBTQ+ community through collaboration
with organizations that focus on LGBTQ+ rights,
supporting LGBTQ+ youth, and increasing education
globally. Our PRIDE ERG also facilitated employees’
engagement with initiatives such as ACLU Trans
Awareness Week and volunteering with the Trevor
Project and Outright International.

EA Music Next Gen Program
To foster greater equity in the entertainment
industry, in FY23 we created a scholarship andmentorship in partnership with the Berklee Schoolof Music.
Annually, we will sponsor a scholarship to aqualified woman or non-cisgender composer
and provide support through mentorship with
our internal teams. The recipient will havean opportunity to compose, orchestrate
and arrange an original score for inclusion in
our games.

28

04

Environmental
Sustainability
We are working to protect and preserve a world
where everyone can play by committing toaddress climate change impact.

Environmental Sustainability

Operating Sustainably

Highlights:

We are integrating environmental sustainability across our operations to do our part to mitigate climate change
and conserve natural resources. Across our global footprint, we strive to use energy and water efficiently,
leverage renewable resources, mitigate what we cannot eliminate, and are working to scale our efforts across our
supply chain.

Developed a baseline GHG
emissions inventory for our Scope

Our sustainability strategy is informed by our internal risk assessment processes and our stakeholder
expectations. Each of these considerations has led us to prioritize climate change with a focus on:

1

Managing climatechange impact and setting
emissions targets

2

Measuring and transparently
reporting our progress

operations by 2027

our North American operations (Scope 1
and 2)*

delivering more renewableenergy to our corporate headquarters
Increased the use of renewableenergy attributable to our operations
from 13% in FY22 to 61% in FY23

In FY23, we advanced our sustainability programs, and we’re proud to establish emissions goals. We will reportprogress against these goals annually, relative to our FY23 baseline inventory.

Carbon Neutral for

Achieved carbon neutrality for

Reduced our FY24 footprint by

Our Climate Commitment

EA will be

1 and 2 emissions

Increased transparency bycommitting to complete the CDP climate
questionnaire for 2023

EA is committed to
becoming a Net Zeroenterprise, in alignment
with the Paris Agreement* Inclusive of our facilities over which we have operational control.

2023 Impact Report30

Environmental Sustainability

1Managing Climate Change Impact and Setting Emissions Targets

Sustainability GovernanceAchieving Our Climate Commitment

We maintain a robust governance structure to
guide, strategize and execute our sustainability
initiatives. Our EVP of Global Affairs and Chief Legal
Officer (CLO) serves as the executive-level lead forenvironmental sustainability. Day-to-day managementof our sustainability efforts is led by the Sustainability
Team, who reports to the CLO at least twice quarterly.

Addressing the effects of climate change is a global
challenge that will require response and collaborationfrom every part of society. Our commitment tocarbon neutrality and work toward becoming a net
zero enterprise are significant steps on our journey toaddress our contribution to climate change. We intend
to continue investing in renewable energy and identify
reduction opportunities while addressing residual
emissions through credible carbon removal offsets in
the interim.

In FY23, we built a cross-functional working group,
led by our Sustainability Team, with representationfrom internal strategic partners and teams that
control key sources of our climate change impact.
Our Nominating and Governance Committee (NGC)ultimately oversees our programs, disclosures, andengagements related to sustainability. At least
annually, our CLO and Sustainability Team review key
market and regulatory developments, stakeholder
feedback and our strategy with the NGC.

that will mitigate our emissions in alignment with thebest available science and our business plans. For
Electronic Arts, this places our immediate focus on
the emissions under our direct operational control
and those within our sphere of influence. We’remindful that progress in the longer term, particularly
toward net zero, is reliant on our collaboration with,and progress by, business partners, regulators, andrenewable energy and GHG removal technologies
and providers.

As more and more organizations make similarcommitments, the global energy infrastructure will
require increased availability of renewable energy
and greenhouse gas mitigation technologies. We
believe this also requires continued governmental
policy and support. We are implementing strategies

Climate Risk
In FY23, we completed a climate risks andopportunities assessment. The initiative was led by
our Sustainability Team, included cross-functional
representation from across Electronic Arts, and was
guided by independent third-party experts.

2023 Impact Report

As a result of this effort, we published a report ofclimate-related business risks and opportunities inalignment with the Financial Stability Board’s Task
Force on Climate-Related Financial Disclosures(TCFD) framework.

In addition, potential risks from climate change areincluded in our annual Enterprise Risk Management
process (ERM), which is managed by our Internal Audit
team. Any material risks are reported to the Audit
Committee of the Board of Directors. To date, nosignificant risks related to climate change have been
identified through our ERM process.

31

Environmental Sustainability

Investing in Renewable Energy

Energy Efficiency

We continue to invest in the use of more renewableenergy sources to power our operations with thegoal of supporting new renewable energy projects.
Currently, five of our facilities have on-site solar,
two have on-site geothermal and several others
are sourcing renewable energy. We purchased
renewable energy for the remainder of our North
American Scope 2 electricity from Green-e wind andsolar projects in the US and I-RECs in Mexico. Where
feasible, we partner with suppliers who use renewableenergy and have climate commitments. In addition,
we have begun to incorporate renewable energy
requirements into contracts with certain business
partners.

To progress towards our climate goals, we arecontinuing to identify cost-effective energy
efficiency opportunities across our facilities,
including our offices and data centers.

As we scale our programs, we intend to prioritize
additive renewable energy projects that help increase
the global supply of renewable energy that might notexist without Electronic Arts’ support.

2023 Impact Report

In our Offices
We implement energy efficiency improvements inour offices to reduce our energy consumption andassociated emissions. For example, we’ve installed
variable frequency drives for air conditioning;transitioned many of our offices to LED lighting;automated light sweeps and sensors to turn off lights
when workspaces are not in use; and installed voltage
harmonizers to adjust energy usage to demand.

Data Center Strategy
Our ongoing data center strategy supports oursustainability efforts. Over the last several years,
we have decreased our reliance on individual
data centers and transitioned to greater use ofcloud-based data centers to drive greater energy
efficiency. The distributed nature of cloud computing
also reduces the physical and acute climate risk
associated with extreme weather and facilitates
greater use of renewable energy. We are prioritizing
partners that have climate commitments and use noor low water for cooling. Key partners like Google
Cloud and Microsoft Azure are currently carbon
neutral. Others, like Amazon Web Services havecommitted to carbon neutrality by 2025. We have also
begun to include renewable energy requirements in
key data center contracts.

Addressing Residual
Carbon Emissions
While we make progress against our longer-term
initiatives and scale our programs, we are supporting
projects that generate high-quality carbon removal
offsets that align with net zero carbon offsetting
guidelines to make progress toward our goals. In FY23,
we supported two high-quality, verified projects bypurchasing 3,000 metric tons (mt) of removal offsets
to address our North American Scope 1 emissions.
Project 1: 2,750 mt of afforestation credits
Certification: VCS-verified
Vintage: 2020
Project 2: 250 mt of biochar credits
Certification: puro.earth
Vintage: 2022
In FY24, we intend to continue identifying reduction
opportunities and supporting high-quality projects
that promote the development of GHG removal
technologies and long-term carbon storage.

32

Environmental Sustainability

2

Measuring and Reporting Our Progress

We are committed to the measurement andmanagement of carbon emissions associatedwith our business. In FY23, we invested in carbon
accounting software to improve our emissions data
and measurement processes and set our baseline
year for our carbon neutral goal. Our methodology
follows the World Resources Institute Greenhouse
Gas Protocol accounting framework for
calculating emissions.

We improved data collection processes for certain
leased offices so that our Scope 1 and Scope 2
measurement relies less on estimates than in prioryears. Our Scope 1 emissions are primarily generated
from fuel use in our offices, predominantly naturalgas, diesel for generators and refrigerant leakage.
Our Scope 2 emissions are primarily generated byelectricity consumption in our offices and the data
centers over which we have operational control. Afteraccounting for RECs, our Scope 2 market-based
emissions are 6,735 mt CO2eq.

Upstream Scope 3 Emissions

FY23 Baseline Emissions

Metric tons CO2eq

Scope 1

Scope 2
(Market)We also improved our data collection processes
and refined our methodologies so that wecan provide transparency into our material
upstream Scope 3 categories. We believe thatthese categories represent approximately 95% of
all our upstream Scope 3 emissions. Major sourcesof our Scope 3 emissions include cloud and data
center electricity use, marketing, IT assets, andbusiness travel.

3,875
Purchased Goods
and Service - 76.9%

14,930Capital Expenses - 1.6%
FERA - 7.2%

Scope 2
(Location)

Business Travel - 7.4%

19,570

Employee Commuting - 2.3%
Work From Home - 4.8%

Scope 3
(Upstream)

144,610Baseline emissions do not include RECs or offsets. Scope 1 represents <2.5% of our total footprint, with 886 mt of residual emissions in EMEA and APAC
after offsets

2023 Impact Report

Measurement includes material upstream Scope 3 categories.
An additional ~5% has not yet been measured.

33

Environmental Sustainability

FY23 Operational Footprint
Globally

20

countries~13,400
employees

303,800

sq m of office space

82,854

MWh of electricity used

103,278

MWh of energy used

North America
370,239countries

MWh of energy used

Europe11

200,600

78%

69,500sq m of office space

54,518of energy fromrenewable sources

MWh ofelectricity used

35.8M

100%

electricity fromrenewable sources

countries

sq m of office space

24,202

76%

27,102Asia-Pacific
6

5,937

of electricity fromrenewable sources

30%

33,700

7%

61%

54.7M

MWh of energy usedof energy fromrenewable sources

countries

sq m of office space

4,134

MWh of energy usedof energy fromrenewable sources

gallons of water used

MWh ofelectricity used

15.6M

gallons of water used

MWh ofelectricity used

3.3M

~6%

33%

~6%

9.5%

~27%

of total water
consumed in areas ofhigh water stresselectricity fromrenewable sourcesof total water
consumed in areas ofhigh water stresselectricity fromrenewable sources

gallons of water usedof total water
consumed in areas ofhigh water stressof energy fromrenewable sources

gallons of water used

~7%of total water consumed
in areas of high water stress

Data integrity and internal methodologies have improved. Data presented may not be directly comparable to prior reported data for FY22. See Appendix for additional disclosures.
2023 Impact Report34

Environmental Sustainability

Sustainability in Our Facilities
We actively manage the environmental impact of
our owned spaces and work with landlords and otherpartners to reduce the impact of our leased facilities.
Our teams include environmental performance in theselection criteria for new offices and data centers,
including an emphasis on buildings that maintain green
building certifications, such as LEED and BREEAM. We’realso exploring energy efficiency, water conservation, andwaste reduction strategies across our facilities.

Supply Chain
Over a quarter of our suppliers by spend have climate
commitments or have committed to set them. Throughengagement efforts we hope to grow that percentage. We
also have begun to engage with certain partners within our
supply chain to better understand their climate programs.

Water

EA Lakeview OfficeWe’ve reduced water use through xeriscaping, use ofrecycled water for irrigation, turf installations, rain gardens
and low flow toilets.

Our new office in Kirkland, Washington wasconstructed with renewable and sustainable
methods, including the use of mass timberas opposed to concrete and steel to reduce
embodied carbon. The living roof, rain gardens
and terraces were designed to mitigate waterrun-off, and the building includes on-sitewater treatment.

Waste

39% of our facilities are
LEED-certified or other green
building certified workspaces
and data centers.

2023 Impact Report

We’ve reduced waste through the use of eco-friendly
supplies and compostable products as well as recycling andcomposting at our facilities. We also strive for responsible
end-of-life management of our hardware. We prioritize
donation and recycling when possible. Decommissioned
hardware is mined for minerals, hazardous materials andreusable components before disposal in an environmentally
responsible manner. For example, we’re proud of our EA
Romania employees who led a drive to re-purpose IT
equipment for local schools (see page 28 for more details)
and many of our offices regularly host e-waste recycling
events for our employees.

35

Environmental Sustainability

Engaging Our Employees
in Sustainability
Our Global Green Team has grown to over 900
employees with participation across functions of ourorganization around the world. This internal grouphelps drive a broad range of internal and communitybased environmental actions targeted at educating
and driving a sustainable future for employees,
players and the communities in which we live.
• During Earth Month, Green Team members in
Redwood Shores and San Francisco held e-cycle
events, diverting more than 2,300 lbs. of e-wastefrom landfill• The Austin Green Team hosted a tree planting
event with partner TreeFolks in the Balcones
Canyonlands Preserve and learned about actions
that protect forests

Environmental Compliance
We comply with all environmental laws and regulationsin the regions in which we operate, including all
water quality and quantity permits, standards andregulations that apply to our facilities. We haven’t
had any significant environmental controversies
resulting from our operations and haven’t incurred any
environmental fines, penalties or levies.

2023 Impact Report

36

05

Privacy
and Security
We recognize the importance of privacy andsecurity when it comes to fostering strong
relationships with our players and employees
and build strong privacy and security practices
into our products, services and our culture.

Privacy and Security

Privacy
Electronic Arts embeds Privacy-by-Design in ourpolicies, processes and operations. Following globally
recognized privacy tenets and best practices, we
contemplate privacy throughout the lifecycle of ourgames, services, events and initiatives. The Global
Privacy Program is under the oversight of our Chief
Privacy Officer, who leads a cross-functional teamin the review of all games or initiatives that process
player or employee personal information.
Our players are increasingly conscious of how theywant their data used and global regulations are
becoming more prescriptive. In this environment,
we work to create player-first privacy practices
that identify potential risks and address potential
concerns over the processing of personal
information. Our Privacy Policy seeks to provide
transparency regarding our data practices, and welook for ways to provide our players with controls
over how their data is used. As always, we standcommitted to our Global Privacy Principles, which
follow internationally accepted best practices forprocessing personal information.
We know that privacy and security are interconnected.
We don’t design functionalities or “back doors” into
products or services that would allow entities, including
governments, to circumvent security features orotherwise compromise the security of our products
and services in ways that could infringe on individual

2023 Impact Reportprivacy rights. We also seek to protect against
unauthorized access, use, destruction, modification
or disclosure of personal information through theconstant vigilance and safeguards enabled by our
Security teams. In FY23, we continued to invest
in tools to detect suspicious activity in accounts,
increased usage of two-factor authentication by
players, and worked to prevent mass account creation
by disruptive players. Our efforts led to a significant
decrease in account takeovers reported by players.
We go beyond internal security efforts and workwith external researchers to identify and fix
potential issues in our products. We validate theinformation received through the CoordinatedVulnerability Disclosure (CVD) program to share
relevant information among internal Electronic
Arts stakeholders.

Privacy-by-Design
is a practice that’sembedded in ourpolicies, processes,
and operations.

Our Chief Privacy Officer and Chief
Information Security Officer coordinate
our efforts and provide quarterly updates
to our Audit Committee. The full Board
has ultimate oversight of risks associatedwith privacy and security and receives
updates at least annually on these risks
and mitigation strategies.

38

Privacy and Security

Global Privacy Principles

IT Security Management

Transparency

Our in-depth security management system (SMS)
is designed to protect, detect and respond tosecurity threats to Electronic Arts, our players
and employees. We take a risk-based approach toaddressing security threats that includes control
layers across all aspects of our games, services
and infrastructure. Our SMS is based on standardized
security frameworks from recognized organizations
such as the International Standards Organization,
the National Institute of Standards and Technology,
and the Center for Internet Security. We partner
annually with an independent third party to assess thematurity of our practices and we create a heat map
to help us prioritize our efforts and focus on our mostsignificant risks. These maturity assessments andheat maps are reviewed with our Audit Committee.

• We strive to disclose how we collect, use, or sharepersonal information

Notice, Consent, and Choice• We notify players and employees of our data practices,offer choices, and gain consent on personal data use

Data Privacy Rights• We provide players and employees the right toaccess, update, correct, and request deletion of
personal information

Security and Integrity• We implement reasonable safeguards to protect personal
information and information integrity

Accountability and Enforcement

Our Chief Information Security Officer oversees
our security practices and procedures.
Our efforts include:• We provide reasonable ways to resolve complaints• Internal and external security risk assessments

Data Minimization and Purpose Limitation• Adherence to a structured development lifecyclethat incorporates security concerns• We strive to limit use of personal information to what’s
relevant or necessary
Read more on our Privacy Policy on ea.com.

2023 Impact Report• Expert teams that continually test our defenses• Technical controls designed to monitor and enforce
compliance with security protocols

39

Privacy and Security

We also maintain controls and procedures designed
to mitigate risk with partners that are able to accesssensitive or personal information, resources or data.
For example, our Security Team performs a Security
Risk Assessment on the processes and procedures ofthird parties that have access to player or employee
personal information. Security risks are remediated,
formally documented, and in some cases the business
relationship may be ended or not pursued. We also
maintain contractual arrangements with third-party
data processors that address measures designed toprotect our assets and data.

Embedding Data Security
We have an extensive network of guidelines andplaybooks to facilitate adherence to relevant security
protocols throughout our operations. Examples ofthese include:• Our Global Information Security Policy, which
defines information security practices andprocedures aimed at protecting critical information
and assets.
• Our Personal Information Guide, which provides
employees with guidelines on knowledge about
when they are handling personal information ofplayers, employees or partners and guidelines
on what processes they need to follow withthat information.

2023 Impact Report• Our Confidential Information Guidelines, which
define categories of confidential information andprovide guidelines on how to handle it.
All Electronic Arts employees as well as third-party
contractors with access to sensitive information
are required to complete mandatory annual security
training. These trainings raise awareness of security
practices and empower employees to protect
information assets and infrastructure.

Physical Security
and Business Resilience
Our physical security and business resilience
practices support the safety, security and business
continuity initiatives by identifying, mitigating
and responding to non-IT incidents. We maintaina 24x7 security operations center that monitors
global events and responds in support of criticalbusiness functions. Several of our processes
are maintained with reference to international
standards. For example, our business continuity
program refers to practices included in International
Standards Organization (ISO) standards; ourincident management process is based on the ICS(Incident Command System) standard; and our asset
and personnel protection programs are managedwith reference to the ASIS International physicalsecurity framework.

40

06

GovernanceStrong governance practices are central to
the way we do business. They’re foundational
to our ability to execute our businessstrategy and advance key impact initiatives.

Governance

Board Diversity

Board Oversight of ESG

We value the diverse perspectives created throughbusiness experience, gender, race, ethnicity andculture — all of which contribute to the Board’s
effectiveness. The Board routinely assesses
and refreshes its composition and is committed
to actively seeking highly qualified women andindividuals from underrepresented communities toinclude in the pool of potential new directors.

The Board of Directors oversees ESG matters directly and through its committees, informed by reports from ourmanagement team that are designed to provide visibility into our programs and practices.

Our directors bring unique perspectives and skills to
support our business strategies, including financial
expertise and experience in risk management, digitalcommerce, corporate governance and ESG.

Overall ESG Performance• The Nominating and Governance Committee reviews and surfaces our progress to the full Board. The review
includes market developments, frameworks and stakeholder views

ESG-Related Risks• The Audit Committee oversees our annual enterprise risk management process which identifies significant risks
to our business, including ESG risks

Diversity & Healthy Teams• The Board reviews material human capital management programs, practices and strategies at least twice
annually — including organizational health• The Nominating and Governance Committee reviews our initiatives related to diversity, equity and inclusion atleast twice annually38%
Ethnically Diverse• The Nominating and Governance Committee reviews efforts to maintain a safe and healthy
culture — including key cultural indicators – at least twice annually• At least annually, the Compensation Committee reviews our commitments to pay equity

Privacy and Cybersecurity• The Board of Directors has ultimate risk management oversight of privacy and cybersecurity• The Audit Committee receives quarterly updates and reviews steps taken to mitigate risks

Environmental Sustainability• The Nominating and Governance Committee oversees our environmental
sustainability efforts and progress at least annually

63%

38%
FemaleDiverse2023 Impact Report

Political Activities• The Nominating and Governance Committee oversees how we interact with the political process42Governance

Stakeholder Engagement
We engage our diverse stakeholders to inform our ESG priorities. In addition to completing our materiality
assessment in 2022, we engage our key stakeholders year-round through feedback mechanisms designed to help
us understand the issues that matter most to them.

Key Stakeholders
Investors
We act withtransparency
and listen to ourshareholders

Employees
Our employees’
voices actively
help shape
our culture

Players
We seek tocreate worlds
and experienceswhere everyone
can be welcomed,safe and included

Government
We engagein policy
discussions
and politicalprocesses thatmatter to ourbusiness andcustomers

Communities
We partnerwith nonprofits
and other
organizations
to make adifference

Consumer
researchand surveys,
social media
interactions,
events, ourworldwide
customerexperience teamTradeassociation
memberships,
advocacy efforts

Social impact
initiatives,
campaigns,
giving andvolunteerism

Examples of Engagement Methods
One-on-one calls
and meetings,
conferences, andevent participation

Twice-annual
engagement
surveys, quarterly
town halls withthe executive
team, ERG
participation andregular manager
1:1s2023 Impact Report43Governance

Ethics and Compliance

Selected Key Policies

We are committed to following applicable laws andregulations in the countries in which we do business.
Our Chief Legal Officer oversees our complianceprograms. Employees and third parties areencouraged to raise concerns about ethics or policy
violations through our Raise a Concern program.

Building from our Global Code of Conduct, we
maintain a set of policies that guide employees toact ethically and with integrity. This policy structure
facilitates our foundational governance efforts.

Code of Conduct
Our Global Code of Conduct guides us in ourdaily interactions with each other, our players,
our business partners and other third parties.
The Global Code of Conduct (the Code)applies to everyone who works at ElectronicArts, at every level, in every location aroundthe world. Our Board of Directors must also
follow the Code. Those who work on ourbehalf, including contractors, are expected
to uphold our high standards and follow theCode when conducting business with, or on
behalf of Electronic Arts.
New hires are expected to review the Codeprior to beginning employment, and all
employees must acknowledge that they’ve
followed and will continue to follow the Codeannually. Employees complete training on the
Code every two years.

2023 Impact Report

Respectful Workplace
We seek to provide a workplace culture that
promotes dignity and respect and an environment
free of bullying, harassment and discrimination.
All employees must complete regular training
with respect to our principles for maintaining a
respectful workplace.

Conflict of Interest
We strive to avoid actual conflicts of interest and theappearance of a conflict so that personal interests do
not interfere with obligations to be loyal to Electronic
Arts and act in its best interests. This policy offers
guidance in managing actual and potential conflictsof interest, such as outside work projects, meals,
entertainment, and gifts. Employees are required todisclose potential or actual conflicts of interest in
our Global Conflict of Interest Online Tool, which ismonitored by our Legal team.

44

GovernanceAntitrust and Competition
Playing fairly includes competing fairly. We compete
vigorously with fairness and integrity. We follow
antitrust and competition laws in all our businessdealings around the world which preserve thefree-market system.

Anti-Corruption and Anti-Bribery
We conduct business with integrity, and we set
standards for our employees to follow the antibribery and anti-corruption laws everywhere we
do business. Our policy is to never give or accept
anything of value to obtain preferential treatment or
to influence an official action. We have practices andprocedures designed to promote compliance withall applicable anti-corruption laws and regulations
where we operate, including the US Foreign Corrupt
Practices Act and the UK Bribery Act.
We may require a written questionnaire or due
diligence review prior to starting or renewing abusiness relationship above certain monetarythresholds with individuals or businesses in countries
that pose a heightened risk of corruption, as
determined by the Corruption Perceptions Index.
On a case-by-case basis, we also perform due
diligence and/or require written questionnaires before
starting or renewing a business relationship below ourinternal thresholds or in lower-risk jurisdictions.

All Vice Presidents and above are required tocomplete online anti-corruption training. Other selectemployees must complete this training based on thenature of their interactions with third parties, theirroles, or the seniority of their positions. In jurisdictions
with a heightened risk of corruption, we provide
enhanced training for employees. Violations of our
Anti-Corruption Policy can be reported through theElectronic Arts Reporting Line or our Raise a Concern
program or through other internal employee reporting
mechanisms. Subject matter experts also engage
as needed with employees on potential corruptionrelated matters.

Human Rights
We’re committed to promoting and protecting
human rights throughout our value chain. Our Global
Human Rights Statement aligns with many of thecommon principles reflected in the United Nations
Global Compact and the Universal Declaration of
Human Rights and applies wherever we do business.
More detail can be found in our Global Human Rights
Statement, which covers key topics including ourcommitment to:• Non-Discrimination & Harassment• Environment, Health and Safety• Prevention of Human Trafficking and Forced Labor• Occupational Health and Safety• Fair Wage and Working Hours

2023 Impact Report45

Governance

Ethical Marketing

Supplier Diversity

We’re committed to marketing that’s truthful,accurate and doesn’t mislead consumers. Our
advertising is clearly labeled, and we require thatthird-party partners, such as social media influencers
and influential game streamers, label their content
with markings to identify partnerships with Electronic
Arts. We are responsible stewards of player data andadhere to our Global Privacy Principles.

Our commitment to diversity, equity and inclusion
extends to our supply chain. We maintain a global
database of diverse suppliers certified by third-party
organizations and a Supplier Diversity Portal. These
efforts are designed to surface underrepresented
suppliers to decision-makers, facilitating a diverse
supplier base and offering greater equity ofopportunity for them to do business with us.
Spending with minority-owned businesses
increased by 4.5% from FY22 to FY23.

Political Advocacy
Electronic Arts strives to help policymakers
understand our products and business. We engage
in policy discussions and political processes when
they matter to our business and customers. We
don’t make direct political contributions to individual
candidates, parties, committees, or IRS Section 527
entities or engage in activities intended to influence
the outcome of campaigns or ballot measures. Our
Political Activities Statement details more about ourengagement in the political process.

2023 Impact Report

46

07

SASB Index &SDG Appendix

SASB Index

Software and IT Services: Sustainability Accounting Standard
Topic

Accounting Metric

Category

Unit Of Measure

Code

EA Data Response

Reference

Environmental
Footprint ofHardware
Infrastructure

1. Total energy consumed
2. Percentage grid electricity
3. Percentage renewable

Quantitative

Gigajoules (GJ),
Percentage (%)

TC-SI-130a.1

1. 371,799 GJ, which represents 100% of ouroffices and Scope 2 data centers.
2. 80% of the energy used in our offices andScope 2 data centers is grid purchased.
3. 61% of the energy used in our offices andScope 2 data centers is renewable. Many of
our Scope 3 data center partners currently
include renewables in their energy use
portfolio and have achieved or set a carbon
neutral goal.

“Operational Footprint”
on page 35

1. Total water withdrawn
2. Total water consumed,
percentage of each in regionswith high or extremely highbaseline water stress

QuantitativeThousand Cubic
Meters (m³),
Percentage (%)

C-SI-130a.2

1. 207,400 m3
2. EA consumes 14,800 m3 of water inhigh or extremely high water stressareas., which is less than 7% of our total
global water consumption. Regionally, thisconsists of less than 6% of North American
consumption (8,100 m3), less than 6% ofEurope’s consumption (3,300 m3), and lessthan 27% of consumption in the Asia-Pacificregion (3,400 m3).

“Operational Footprint”
on page 35

Discussion of the integration ofenvironmental considerations
into strategic planning for data
center needs

Discussion and Analysis

N/A

TC-SI-130a.3

Please see the Environmental Sustainability
section of our Impact Report.

“Data Center Strategy”
on page 33

2023 Impact Report

TCFD Report

48

SASB Index

Topic

Accounting Metric

Category

Unit Of Measure

Code

EA Data Response

Reference

Data Privacy andFreedom of Expression

Description of policies
and practices relating tobehavioral advertising anduser privacy

Discussion and Analysis

N/A

TC-SI-220a.1

Please see the Governance section of our
Impact Report.

“Ethical Marketing” onpage 47

Number of users whose
information is used forsecondary purposes

Quantitative

Number

TC-SI-220a.2

Our Privacy and Cookie Policy details our
specific standards and actions.

Privacy and Cookie Policy

Total amount of monetarylosses as a result of legal
proceedings associated withuser privacy

Quantitative

Reporting Currency

TC-SI-220a.3

Please see our SEC filings for any material
legal proceedings.

Annual Report 10-K

1. Number of law enforcement
requests for user information
2. Number of users whose
information was requested
3. Percentage resulting
in disclosure

Quantitative

Number, Percentage (%)

TC-SI-220a.4

In the ordinary course of our business,
we receive an immaterial number oflaw enforcement requests which we
process, and respond to, with reference
to pre-established guidelines, and incompliance with law. In fiscal 2023, wereceived requests with respect to fewer
than 100 accounts. Our guidelines led us
to respond to fewer than one-quarter ofthese requests.

Privacy and Cookie Policy

List of countries where
core products orservices are subject togovernment-required
monitoring, blocking, content
filtering, or censoring

Discussion and Analysis

N/A

TC-SI-220a.5

Core products and services that we offer
directly to players are not subject togovernment-required monitoring, blocking,content-filtering or censoring in any country.

Annual Report 10-K

1. Number of data breaches
2. Percentage involving
personally identifiable
information (PII)
3. Number of users affected

Quantitative

Number, Percentage (%)

TC-SI-230a.1

Please see the Investing in Privacy andSecurity section of our Impact Report. Any
material data security events are required tobe disclosed in our SEC filings.

Annual Report 10-K

Description of approach toidentifying and addressing
data security risks,
including use of third-party
cybersecurity standards

Discussion and Analysis

N/A

TC-SI-230a.2

Please see the Investing in Privacy andSecurity section of our Impact Report.

“Privacy and Security” onpages 38-41

Data Security

2023 Impact Report

49

SASB Index

Topic

Accounting Metric

Category

Unit Of Measure

Code

EA Data Response

Reference

Recruiting andManaging a Global,
Diverse, and Skilled
Workforce

Percentage of employeesthat are:1. Foreign nationals
2. Located offshore

Quantitative

Percentage (%)

TC-SI-330a.1

Approximately 65% of employees arelocated outside the US.

Annual Report 10-K

Employee engagement
as a percentage

Quantitative

Percentage (%)

TC-SI-330a.2

Please see the Building Diverse and Healthy
Teams section of our Impact Report.

“Engaging Our Employees
through Listening” onpage 15

Percentage of genderand racial/ethnic grouprepresentation for:
1. Management
2. Technical staff
3. All other employees

Quantitative

Percentage (%)

TC-SI-330a.3

Please see the Building Diverse and Healthy
Teams section of our Impact Report.

“Workforce Representation”
on page 11Intellectual Property
Protection andCompetitive
Behavior

Total amount of monetarylosses as a result of legal
proceedings associatedwith anti-competitive
behavior regulations

Quantitative

Reporting Currency

TC-SI-520a.1

Zero. Material legal proceedings aredisclosed in our SEC filings.

Annual Report 10-K

Managing
Systemic Risks
from Technology
Disruptions

Number of:
1. Performance issues
2. Service disruptions
3. Total customer downtime

Quantitative

Number, Days

TC-SI-550a.1

During fiscal 2023, we experienced nomaterial service disruptions to our games
and services.

Annual Proxy Statement

Description of business
continuity risks related todisruptions of operations

Discussion and Analysis

N/A

TC-SI-550a.2

Please see our SEC filings for a discussion ofmaterial risks related to this subject matter.

Annual Report 10-K

2023 Impact Report

TCFD Report50

SDG Appendix

United Nations Sustainable
Development Goals (SDG)
The SDGs are a collection of objectives designed
to serve as a “shared blueprint for peace andprosperity for people and the planet, now andinto the future.” Through the efforts detailed inthis Impact Report, Electronic Arts is committed
to contributing to a more sustainable future.
The following include actions and initiatives that
contribute to SDGs where we can have themost impact.

Decent Work andEconomic Growth• Benefits and awards packages
that support physical, mental andfinancial well-being• Valuing diverse teams and creating a healthy andinclusive culture where our people can do theirbest work• Human Rights and Respectful Workplace policies• An inclusive culture in which employees can safely
raise workplace concerns• Professional growth resources, skills learning, andother job-specific and general training, including ourlearning management system

Quality Education

Gender Equality• Programs to drive exposure to career
opportunities within communities ofunderrepresented talent• 38% female representation on our
Board of Directors• Our internship program which in FY23 engaged
373 student interns and 240 new graduates. 36% of interns
became full-time employees• Steady increases in female
representation over the last three years, including in
our people leaders and technical roles• Investing in STEAM education through non-profit partnerships,
programs, and financial support, including over $1.5 million toorganizations that bring STEAM to underrepresented youth• Promoting inclusion in our games and experiences• $5 million John Madden Legacy Commitment to Education• Maintaining our Global Diversity Council guides ourcommitment to inclusivity. The Council includes
members of our executive team, each of whom
maintains a plan designed to cultivate a more inclusive
employee experience.

• ERG-hosted professional development events; over 3,200 hours of
training and development• An inclusive culture in which employees can safely
raise workplace concerns without fear of retaliation

Reduced Inequalities

Climate Action• Hiring underrepresented talent above current
representation rates for five consecutive years• Our commitments to becomecarbon neutral by 2027 and a net
zero enterprise in alignment with theParis Agreement• Maintaining our Global Diversity Council which
guides our commitment to inclusivity. The Council
includes members of our executive team, each of whom maintains aplan designed to cultivate a more inclusive employee experience.
• Enterprise-wide training program that shares best practices forcreating a culture of belonging• ERGs that support our strategy through community-building,business partnership, and learning and opportunities• Achievement of base pay equity on the basis of gender globallyand race/ ethnicity in the U.S. for three consecutive years• Transparency on human capital metrics including workforce
representation aligned with SASB and EEO-1 reporting standards• $1.3 million to support organizations that are working to end
systemic injustice, fight discrimination and protect human rights

2023 Impact Report• Our Women’s Ultimate Team ERG• Surfacing underrepresented suppliers to decision-makers,
facilitating a diverse supplier base

• Five of our facilities have on-site solar, two have onsite geothermal and several are sourcing renewableenergy. In FY24, our programs will deliver more
renewable energy to our corporate headquarters in
Redwood City, California• Achieving carbon neutrality for our North America
operations (Scope 1 and Scope 2)• Transparent reporting through our TCFD Report and,beginning in FY24, the CDP climate questionnaire• Our Global Green Team employee group, which hasover 900 employees

51About This ReportElectronic Arts Inc. (the “Company”) published thisreport to provide an overview of our environmental,social and governmental (“ESG”) efforts andcommitments. This report is for the reporting year ofApril 1, 2022 through March 31, 2023 unless otherwise
stated. This report was created with reference to the
Sustainability Accounting Standards Board (SASB)
Standard for the Software and IT Services industry
within the Technology and Communications sector.

2023 Impact Report

This document and the materials or websites
cross-referenced contain statements that are
aspirational or reflective of our views about our
future performance that constitute “forwardlooking statements” within the meaning of thePrivate Securities Litigation Reform Act of1995. Forward-looking statements are generally
identified through the inclusion of words such as“anticipate”, “believe”, “expect”, “intend”, “estimate”,“plan”, “predict”, “seek”, “goal”, “will”, “may”, “likely”,“should”, “could” (and the negative of any ofthese terms), “future”, and similar expressions to
identify forward-looking statements. In addition,
any statements that refer to projections about
our future performance, goals and targets, trends,
initiatives, uncertain events and assumptions,and other characterizations of future events orcircumstances are forward-looking statements.
These forward-looking statements, and the materials
or websites cross-referenced are aspirational, are
not guarantees of future performance, and reflect
management’s current expectations. Forwardlooking statements inherently involve risks anduncertainties that could cause actual results to differ

materially from those predicted in such statements.
Forward-looking statements are not guarantees orpromises that goals, targets or aspirations will be met.
The Company undertakes no obligation to update
any forward-looking or other statements, except as
required by law.
Historical, current, and forward-looking ESG-related
statements and data in this document may be basedon standards, practices and methodologies thatare still developing, controls and processes that are
evolving, and assumptions that are subject to change
in the future. None of the programs, practices orpolicies referenced in this report requires or allows
any Company employee to consider any individual’s
protected status in making any employment-related
decision.
In the context of this report, the term “material” isdistinct from, and should not be confused with, suchterm as defined for SEC reporting purposes. The
information included in this document and any issues
identified as material for purposes of this document
may not be considered material for Securities andExchange Commission reporting purposes.
Website references and hyperlinks throughout thisdocument are provided for convenience only, andthe content on the referenced third-party websites
is not incorporated by reference into this report, nordoes it constitute a part of this report. The Company
assumes no liability for the content contained on any
referenced third-party websites.

52

ea.com
ir.ea.com