CODE OF CONDUCT2023

OUR VALUESAt Genesys, we commit to engage in ethical and fair business practices. This is acore value which drives us in all that we do. In our business dealings, we strive toconduct ourselves ethically, morally, responsibly, with integrity and in compliancewith all applicable laws.
We believe in doing the right thing and making the right decisions, even if doing somay require us to choose a more difficult path or to put in extra effort.
This Code of Conduct sets forth the basic standards of ethical, legal andresponsible business conduct that must be followed by all Genesys personnel.
In addition, Genesys maintains a list of compliance policies that elaborate on theprinciples set forth in our Code of Conduct. Compliance with our Code ofConduct and these other policies is mandatory.
COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS
Anti-Bribery and Anti-Corruption
Genesys takes a zero-tolerance approach to bribery and corruption. We do notoffer or accept bribes or kickbacks, or engage in any form of corruption in ourbusiness dealings. Offering or paying bribes or anything of value to win businessor to obtain an unfair advantage is unacceptable, even if business is lost ordifficulties are encountered as a result.
Gifts, hospitality, entertainment and other business courtesies are acceptable
only if they are reasonable, proportionate, and made in good faith and incompliance with Genesys’ policies. A business courtesy must not, in nature, value
or frequency, give rise to an appearance of impropriety or impose a sense ofobligation or expectation on the recipient that Genesys or anyone else will receive
anything in return.

1To avoid the appearance of impropriety, we do not promise, offer or provide
any business courtesies to any government official or personnel associatedwith a government-owned entity unless it is first approved in writing by
Genesys’ Chief Legal Officer or Chief Compliance Officer (and their assignees).
Anti-Fraud, Fair Dealing and Competition
Genesys does not tolerate dishonest or fraudulent behavior. We conduct
ourselves honestly in all situations and do not tolerate any fraudulent acts.
We succeed by competing fairly and dealing truthfully with customers andbusiness partners, without manipulation or concealment. We uphold fairbusiness standards in advertising, sales and competition and do not engage infraud, misrepresentation or deception. We accurately and fairly describe ourproducts and services and do not misrepresent our capabilities. We obtain
information about our competitors only by lawful means and use that
information responsibly.
Antitrust and competition laws prohibit agreements between competitors that
affect prices, costs, terms or conditions of sale, the markets in which they willcompete, or customers or suppliers with whom they do business. These laws
may also regulate distribution agreements, rebates, discounts, or territorial
restrictions on resellers. We comply with all applicable antitrust andcompetition laws where we do business.
Global Trade Compliance & Sanctions
As a global company, we abide by import and export laws of the countries
where we conduct business, as well as international trade laws and regulations
that prohibit or restrict trade with certain countries, organizations, orindividuals. We comply with all applicable international trade laws andregulations, including import, export and re-export controls regulations, andapplicable embargoes, sanctions and anti-boycott laws.

2Conflicts of Interest
We seek to avoid all conflicts of interest and act in the best interests of Genesys
at all times. We do not engage in activities that compete directly or indirectlywith Genesys' interests.
MAINTAINING A SAFE, FAIR AND RESPECTFUL WORKPLACE
Safe and Healthy Workplace
We commit to maintain a safe, healthy and secure work environment thatencourages innovation, creative thinking and teamwork. We comply with all
health and safety laws of the countries where Genesys conducts business andendeavor to maintain our facilities in a safe, clean, orderly and healthy condition
free from recognized hazards. If we observe any situations that may pose ahealth, safety or environmental hazard, we will report it to the appropriate party
immediately.
Human Rights and Modern Slavery
Genesys supports fundamental human rights and complies with all applicablehuman rights, civil rights and employment laws wherever we operate. Everyone
who works for Genesys is, consistent with local laws, entitled to fair wages andhours, freedom of association and a work environment free from discrimination,harassment and retaliation.
Modern slavery is a violation of fundamental human rights. Modern slavery
takes on various forms, including slavery, servitude, forced and compulsory
labor and human trafficking, all of which have in common the deprivation of aperson’s liberty by another to exploit them for personal or commercial gain.
Genesys takes a zero-tolerance approach to modern slavery. We commit to act
ethically to implement and enforce effective systems and controls to ensure
modern slavery does not take place within our supply chains.

3Ethical Employment Practices, Diversity and Non-Discrimination
Genesys recognizes the value of diverse skills, ideas, and backgrounds andcommits to maintain a professional work environment free from discrimination,harassment and abuse. We treat each person with dignity and respect, andvalue each other’s individual contributions. We make employment decisions
based on merit and afford equal opportunity to the fullest extent provided bylaw.
We do not discriminate in hiring or engage in improper employment practices
based on characteristics that are protected by local laws. We do not tolerate
discriminatory conduct, abuse of authority or harassment of any kind, and we
do not engage in any conduct that encourages or creates a discriminatory,
abusive or hostile work environment.
PROTECTING OUR INFORMATION AND ASSETS
We are responsible for safeguarding Genesys’ tangible, intangible and financial
assets, including our intellectual property, innovations, technology, brands,
confidential information, equipment and goodwill. We follow Genesys’ policies
and procedures to prevent loss, damage, theft and misuse. We use Genesys
assets only for legitimate business purposes and not for private purposes
unrelated to Genesys’ business.
Confidential Information, Data Security and Privacy
We safeguard Genesys’ proprietary and confidential information, which
includes all information, whether written or oral, that Genesys has a legitimate
business interest in protecting. This includes, among other things, technicaldesign or process data, improvements, new products, products indevelopment, inventions, models, manuals, know-how, financial data, pricing
information, business development or acquisition plans, marketing plans,
project practices and customer and supplier lists. We do not disclose or shareany proprietary and confidential information with third parties without written
authorization.
4We follow all applicable privacy laws that govern the handling of information anddata, which may include private and sensitive personal information of customers,
individual information collected by customers, suppliers, business contacts,
Genesys employees and other people that Genesys has a relationship with or may
need to contact. We protect information entrusted to us by third parties as if itwere our own information.
Intellectual Property
Genesys’ intellectual property is a valuable asset that differentiates us from ourcompetitors. We protect and maintain Genesys’ intellectual property such as
patents, copyrights and trademarks, and remember that Genesys owns all work
product created by Genesys personnel to the extent permitted by law. We also
respect the intellectual property of others and do not infringe or violate theirintellectual property rights.
REPORTING CONCERNS
If we suspect or observe a violation of our Code of Conduct or any other Genesys
policy or law, we will report it by contacting one of the following:A manager or supervisor
Human Resources DepartmentChief Compliance Officer
Legal Department at legal@genesys.com
Ethics & Compliance Team at ethics@genesys.com
Genesys also has a Compliance Helpline, available 24 hours a day, 7 days a week,that is accessible anytime at www.genesys.ethicspoint.com and which allows foranonymous reporting to the extent permitted by law. Reports can also be madeby telephone in the U.S. and Canada at +1 (855) 260-7436. Telephone numbers forother global locations are available at www.genesys.ethicspoint.com.

5Genesys strictly prohibits any form of retaliation. We do not retaliate against an
individual for reporting a concern in good faith, even when no evidence isultimately found to substantiate the report, or an individual who participated in aninvestigation.
For any ethics and compliance questions or questions about our Code of Conduct,
please contact the Ethics & Compliance Team.

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