台灣高鐵簡介
Introduction to
Taiwan High Speed Rail

企業介紹 Introduction
台灣高鐵自通車營運以來，秉持提供旅客安全、快速的運輸服務為最高原則，超過13 年的深耕努力，已為台灣西部走廊的主要交通骨幹，南港、台北、板橋、桃園、新竹、苗栗、台中、
彰化、雲林、嘉義、台南及左營共12 個車站，連接城市間的美
好生活，傳遞幸福給每一位乘客，旅運量已突破六億大關。
我們以「成為引領進步、創造美好的生活平台」為願景，以專業運輸（Transportation）、創新科技（Technology）、深耕在地（Taiwan）
以及永續關懷（Touch）之4T 作為策略主軸，創造美好價值。

Since 2007, Taiwan High Speed Rail (THSR) has been providing safe andfast transportation services for Taiwan’s island-wide commuters. For
more than 13 years, THSR has been the main transportation pillar of
Taiwan’s western corridor. THSR trains can reach top speeds of 300 km/h
from Nangang to Taipei, Banqiao, Taoyuan, Hsinchu, Miaoli, Taichung,
Changhua, Yunlin, Chiayi, Tainan, and Zuoying. These destinations
reflect the innate hospitality and efficient systems of Taiwan. Total
passenger volume has exceeded 600 million.
Our vision is "To be the Platform for Advancement and Enjoyment." We seek
to create great value based on the 4Ts of Transportation, Technology,
Taiwan, and Touch.

里程碑 Milestones
5 月：

12 月：苗栗、彰化、台灣高鐵公司成立

1 月：板橋 - 左營開始試營運
3 月：台北 - 左營全線通車雲林站通車

7 月：南港站通車
10 月：股票 (2633) 正式掛牌上市

1998
May: Incorporation of
the Taiwan High Speed
Railway Corporation

1 月 : 旅運量
突破六億人次

2007

2015

2016

2020

January: Test runs were conducted
between Banqiao and Zuoying
Stations March: THSR Taipei - Zuoying
service began

December: Miaoli,
Changhua andYunlin Stations opened

July: Nangang Station opened
October: THSRC stock no. 2633 waslisted on the Taiwan Stock Exchange

Jan: Passenger volume
exceeded 600 million

TRANSPORTATIONTECHNOLOGY

Highly Professional Staff,
Safety First Policy

Innovative Technology, Low-carbon
Systems, and Attentive Service

運輸

科技

專業運輸，安全乘車

創新科技，低碳貼心

推動全方位安全與緊急應變措施
Promoting comprehensive safety and fast emergency response

強化車站營運設施，建構友善乘車環境Improvement of station facilities to create apassenger-friendly environment

精進作業流程，確保列車最大運輸能力
Fine-tuning operational systems to maximize rail-transit capacity

智慧化訂位購票服務
Smart Ticketing
System

智慧化旅客服務
Smart Passenger Service

智慧化列車運行管理
Smart Train Operation

強化設備維修，建立自主維修能量Improving equipment and upgrading maintenance capability

精進營收管理效能，提供多樣產品與增加離峰班次產值Enhancing revenue management, providing a wide variety of products
and increasing the production value for off-peak services.

智慧化旅遊資訊服務
Integrated i-Travel
Information

智慧化安全與應變管理
Smart Safety &Emergency Management

台灣高鐵透過智慧運輸科技，讓旅客從訂位、購票開始，銜接

99.8%
4.2
0
300
96%
184,689
600,000,000
sec

準點率達99.8%
99.8% Punctuality Rate

所帶來便捷、舒適及安全的優質服務。近年更協助行動寬頻業者優化高鐵全線4G 行動通訊涵蓋訊號，建置 iTaiwan Wi-Fi 無線

平均延誤時間僅約4.2 秒
Average delay time: only about 4.2 seconds
行車事故造成旅客之傷亡人數為0
Casualties caused by accidents: 0km/h

乘車服務、營運安全以及後續轉乘接駁，全程享受「智慧運輸」

最高速度300 公里 / 小時
Maximum speed: 300 km/h

旅客滿意度達96%
Passengers’Satisfaction Rate:96%
每日平均運量約18 萬4 千人次
Average daily passenger volume:
about 184,689
旅運人次達6 億人
Cumulative ridership:
600 million

上網服務。
Through smart technology, Taiwan High Speed Rail Corporation (THSRC)
allows passengers to enjoy convenience, comfort, and safety. Booking,ticket purchases, rail services, and bus transfer services can be done
online. We have also supported telecommunication companies toimproved 4G mobile coverage on board with free iTaiwan Wi-Fi .

多樣化票務服務 Diverse Ticketing Services
各車站

Stations

自動售票機與人工售票窗口網站

WebsiteTicket Vending Machines (TVM) and Ticket Counters.

智慧型手機購票系統（T-EX 行動購票 App），便捷易
智慧型
手機

Smart
Phones用，支援Apple Pay、Google pay付款，榮獲2018德
國紅點傳達設計獎

閘門

Multi-card
Entry

T-EX Mobile APP, winner of the 2018 Red Dot Award forCommunication Design is a mobile ticketing app for smartphones.
It is user friendly and supports Apple Pay and Google Pay.

便利商店

Convenience
Stores

其他

Others

網路訂位系統Internet Reservation System (IRS).

多卡通電子票證整合平台，如悠遊聯名卡
& 一卡通聯名卡
Use EasyCard or iPass co-branded cards to passthrough the barrier gates.

全球首創可於便利商店24 小時、全年無休
銷售車票
The world’s first railway operator to provide
24/7 convenience store ticketing service.

顧客服務中心、團體訂位通路、航空與飯店訂位系統、特約旅行社票務管理系統
Customer Service Center, Reservation for group tickets, THSR+Airline/Hotel Combo Ticket Booking System, and Agent Ticketing Management
System.

旅客搭乘體驗 Passenger Convenience
高鐵會員 TGo

台灣高鐵 APP

TGo members

轉乘服務
Shuttle Services

THSR Mobile App

個人會員機制，消費可累積點數隨時查詢車次、轉乘路線、購票及購物

免費搭乘高鐵快捷公車，並於部分高鐵

以兌換高鐵車票或折抵票價，並引導、高鐵假期旅遊行程及飯店推薦

車站轉乘捷運、地區鐵路、地區公車與

享有會員專屬優惠

Train timetables, transfer routes, ticket
purchases/shopping guides, T Holiday
itineraries, and hotel recommendations forinquires at any time.

計程車

Accumulate Membership Rewards points
to redeem or offset THSR tickets, andenjoy exclusive membership benefits.

智慧化列車運行管理
列車運行管理系統（TOMIS）─整合列車編號、行駛位置、時
刻表、車組運用資訊、高鐵路線資訊、列車組員勤務資料等，圖
像化資料並可交叉查詢，提高列車管理效率。

智慧化安全與應變管理
列車營運沿線設置「天然災害告警系統」（DWS）─包括強風、豪雨、洪水、地震、異物入侵、邊坡滑動、落石等偵測設施，如
偵測到相關信號，將觸發列車自動控制系統（ATC）發送停車指
令，確保行車安全。

低碳高效能實踐台灣高鐵為低碳運輸公共運具，透過節能駕駛與設備設定，持續提升並管理運行效能；並為減少紙張消耗，推廣電子票證與行動
支付。同時，導入綠建築車站設計，配合政府和推動再生能源政策，提供廠房屋頂給電力業者承租設置太陽能發電設備，並於車站架設太陽能板發電裝置。

Enjoy free rides on THSR shuttle buses andseamless transfer to the MRT, regional trains/
buses, and taxi.

Train Operation Management Information System

Train Operation Management Information System(TOMIS) Integrates
train numbers, vehicle tracking system, timetable, vehicle unit
utilization, THSR route, and crew scheduling into visual data forcrosschecking and improving the efficiency of railway management.

Smart Safety & Emergency Management
Disaster Warning System (DWS) installed along the route-detect
unexpected events including strong winds, heavy rain, floods,
earthquakes, intrusions of foreign objects, landslides, and falling rocks.
If any signal is detected, the DWS will trigger the Automatic Control
System (ATC) to send an alarm to stop trains and ensure passenger safety.

Low Carbon and High Efficiency
THSR is a low-carbon public transportation vehicle that maximizes
operational efficiency through energy-saving driving and equipment
settings. E-tickets and mobile payments are promoted to reduce
paper use. Meanwhile, the designs of eco-friendly stations support the
government’s renewable energy policies and use solar panels rented
from private power companies.

TAIWAN

Know its Heart,
Glide through its Fields

在地
深耕在地，暢遊台灣盡遊台灣與連接國際
結合旅遊產業推動「搭高鐵 ‧ 遊台灣」，與國內觀光業者合作推
出可訂、付、取、退全面電子化的旅遊套裝產品，除提升業務量外，也促進當地經濟發展以及旅遊業活絡。

技術交流與參訪
台灣高鐵與國內外軌道運輸同業及產、官、學界維持良好互動，
頻繁進行技術經驗交流。2006 年起開放參訪活動，專業導覽行
程包含參觀台灣高鐵探索館、沿線各車站、維修基地與運務大樓，參訪團體有 JR( 西日本、東日本、北海道 ) 公司、泰國鐵道

Explore Taiwan and Connect to the World
In collaboration with the tourism industry to promote the“Journeywith THSR, Discover Taiwan”program, THSRC works with domestic tour
operators to launch e-tour packages that include bookings, payments,
ticket collecting, and refunds. In addition to driving business growth,
this also spurs local economic development and tourism.

Technical Exchanges and Visitations
THSRC facilitates interactions with domestic and international railway
transportation industry members, other industries, the government,
and academics. Since 2006, THSRC have organized professional tours
at the THSR Museum, all HSR Stations, Maintenance Depots andOperations Building. Visitors have included JR members (West Japan,
East Japan, Hokkaido), The State Railway of Thailand, Singapore Mass
Rapid Transit and so on.

局、新加坡地鐵公司等。

推動軌道產業本土化
提升本土化開發能力與設備及物料供應比例，並持續開發潛在優良廠商及替代性物料。同時整合軌道技術資源，進行轉投資或技術輸出評估，並結盟軌道業者共同合作。

Enhance Development of Taiwan Railway Industry Localization
To enhance local development capabilities and increase the percentage
of local equipment and materials, and explore potential suppliers
and alternative materials. At the same time,to integrate technicalrailway resources, evaluate possibilities for re-investment or technicalexportation, and form strategic alliances with transportation operators.

TOUCH

Constant Care, Building Values關懷永續關懷，創造價值

Industry-University Cooperation to Nurture Top Talent

建立產學動能並培育未來人才與國內多所學校簽訂合作備忘錄，透過交流、專案合作和研討
會等方式厚植技術能量；並為鐵道產業培育人才，推動大學生
暑期體驗實習計畫、學年實習專案，提供豐富多樣的知識與實務課程。

THSRC signed MOUs with a number of schools in Taiwan, strengthening
technical capabilities through exchanges, project cooperation andseminars. We nurture talent for the rail industry through summer
internship programs and academic year internships for college students,and offer a wide variety of specialized and practical courses.

A Platform for Promoting Culture & Creativity in Society

乘載社會的文化創意推動平台
自2015 年起推出「藝起來高鐵」專案，邀請具演出經驗之團體
或個人至車站進行歌唱、舞蹈或音樂展演，榮獲文化部「第十三屆文馨獎—藝文人才培育獎」的肯定；也為強化各站點與地方
連結，配合地方政府政策宣導，於站點內提供文宣品放置與宣傳。2018 年起透過「台灣高鐵藝術元年」系列活動，以「藝術 不期而遇」為主軸，藉由「滲透、擴散、內化」三個階段，規劃多
元藝術形式，深化與在地的連結關係，更帶動地方文化內涵的
傳衍，並帶給旅客與高鐵員工深度的藝文感動。

善盡企業社會責任的人文關懷
透過高鐵串聯11 個縣市、76 個鄉鎮市區，促進城鄉間的互動、
帶動地方產業發展，透過「微笑列車」計畫，善用資源扶助弱勢團體，搭乘高鐵體驗全新的旅程；亦於歲末年終舉辦「寒冬送暖捐血傳愛」，邀請旅客及民眾捐血助人；另有「探索美好台灣」
環境教育計畫、員工淨灘等環保公益活動，打造永續家園。

In 2015, THSRC launched the "Art For All, Station Art Performance,”weinvited individual or group performers to give passengers a pleasanttime through entertainment and won the Ministry of Culture's 13thArts & Business Award. We show support for the policy advocacy of
local governments by giving out promotional leaflets for local events
at each station. Starting in 2018, THSRC launched the“Taiwan High
Speed Rail Opening Year of Arts,”with a series of activities, based on
the theme title of“Encounter with Arts,”to deepen the connection withlocal areas. Through three stages of“Infiltration, Dissemination, andInternalization,”we further strengthen the local cultural connotation,
as well as bring a touch of art with depth to passengers and employees.

Fulfilling Corporate Social Responsibility with a Humanistic Spirit
THSRC connects 11 cities/counties and 76 townships to promoteinteraction between urban and rural areas, and local industrial
development. Our "THSRC Smile Train Charity Program"programmaximizes the use of resources to enable disadvantaged groups embark
on a new journey by THSR and relish the beauty of Taiwan. At the endof each year, we organize the“Donate Blood and Give Warmth andLove in the Cold Winter”event where passengers and the general public
are invited to donate blood. In addition, THSRC promotes "Explore
the Beauty of Taiwan, Environmental Education Program" with local
schools and beach clean-ups for employees .

2010 年開始陸續與台灣世界展望會、伊甸基金會、兒童福利聯盟文教基金會、為台灣而教教
育基金會及中華民國快樂學習協會合作，辦理「高速傳愛 助學計畫」活動，提供平台進行募
款，邀請社會大眾透過高鐵列車座位前捐款信封或掃描 QR Code 方式慷慨解囊；本計畫活動
執行11 年來募得之善款，總金額約1 億3 仟8 佰萬元，近2 萬5 千名的孩子因此獲得幫助。

高速傳愛 助學計畫
THE HIGH-SPEEDEDUCATIONALENDOWMENT PROGRAM

Since 2010, THSRC has worked with World Vision Taiwan, Eden Social Welfare Foundation, Child Welfare
League Foundation, Teach for Taiwan, and After School Association of Taiwan to organize the "The HighSpeed Educational Endowment Program.”We invite the public to generously donate through donationenvelopes before the seats in high-speed rail cars or QR Code scanning. Over the past 11 years, theProgram has raised about NT$138 million and helped over 25,000 children.

台北站營運據點 Connecting Cities and Townships

Taipei板橋站 Station

Banqiao Station

桃園站

Taoyuan Station

350

苗栗站

沿線經過11 縣市、76 個鄉鎮市區
11 cities/counties and 76 townships

Miaoli Station

km

Nangang
Station台灣高鐵探索館

新竹站

THSR Museum

Hsinchu Station

營運路線全長Length ofOperating Routes

南港站

新竹六家基地Liujia Depot

台中站Taichung Station

台中烏日基地Wuri Depot

彰化站

Changhua Station

南港、台北、板橋、桃園、
服務車站數
Stations

12

新竹、苗栗、台中、彰化、雲林、嘉義、台南、左營Nangang, Taipei, Banqiao, Taoyuan,
Hsinchu, Miaoli, Taichung, Changhua,
Yunlin, Chiayi, Tainan, and Zuoying

雲林站
嘉義太保基地Taibao Depot

Yunlin Station

嘉義站

Chiayi Station

台南站

Tainan Station

高雄燕巢總機廠

新竹六家、台中烏日、嘉義太保、維修基地數
MaintenanceDepots5

YanchaoMain
WorkshopZuoying Depot

高雄左營、高雄燕巢（總機廠）
Liujia (Hsinchu), Wuri (Taichung), Taibao(Chiayi), Zuoying (Kaohsiung), andYanchao Main Workshop (Kaohsiung)左營站Zuoying Station

Opening in 2017, Taiwan High Speed Rail Museum is thefirst and only THSR corporate museum in Taiwan. The
museum houses precious railway-themed cultural assets
collected by THSRC since the construction period of THSR.
Its exhibits are showcased in order of“Construction,
Operation, Maintenance, and Artifacts Collection.”Theysymbolize the core values of the railway culture and allow
visitors to understand the history of the THSR in a relaxed
and interesting way. The Museum is also an important
communication platform between THSRC and people fromall walks of life. Through exhibition themes, cultural lecturesand interactive installations, visitors can gain a wealth ofknowledge about the railway.

「台灣高鐵探索館」於2017 年正式開幕，為台灣首
座也是唯一的高速鐵路企業形象博物館，館內以台灣高鐵自興建期起，多方蒐集的珍貴鐵道文化資產
為基礎，依序以「興建、營運、維修、文物典藏」
台灣高鐵探索館
TaiwanHigh Speed Rail
Museum高雄左營基地為脈絡完整展出，詳細呈現鐵道文化的核心價值，讓參觀者能藉由輕鬆且趣味的方式，邏輯性的瞭解台灣高鐵誕生的歷程；本館同時也是台灣高鐵與各界重要的溝通平台，藉由展覽主題、文化講座以及互動裝置，讓參訪者獲得豐富的鐵道知識。

服務項目 Service Items
快捷、便利又舒適的鐵路運
輸服務，提供直達、半直達

鐵路運輸

Rail Transport

及站站停之列車停站模式
Provide fast, convenient, andcomfortable rail transport service,including direct trains, semidirect trains, and stopping trains.

販售

Sales

租金等其他

Others零售事業與推車販售等
Retail business, food, and beverage cart on board.

商業空間租賃、車站附設停車場、媒體銷售Commercial space rental, parking lots at stations,and media sales.

台灣高鐵企業網站
Corporate Website
www.thsrc.com.tw

台灣高鐵 FB 粉絲專頁
Facebookwww.facebook.com/thsrco

付費客服專線
Customer Service
4066-3000

2020 年 4 月製作