KeepingPrecision
PreciseZEISS Metrology Care CMM
Technical Service for Your Measuring System
With the service packages from ZEISS Metrology Care CMM, you can rely on your coordinate measuring machine – every single day.

https://www.zeiss.co.uk/metrology/services/metrologycare.html

ZEISS Metrology Care CMM
Technical service for your coordinate measuring machine

The Concept
A trio of service packages
to suit your specific needs
ZEISS Metrology Care CMM is our dedicated service portfolio for yourcoordinate measuring machine. Drawing on over 100 years of expertise fromour installations around the world, we can support your efforts to improve
productivity and accuracy while reducing costs and downtime. With an unrivaled
level of product knowledge that only the manufacturer of your measuringsystems can offer, ZEISS is able to provide a perfectly tailored range of service
packages.

From single- to multi-shift operation and from theEnjoy ultimate peace of mind with ZEISS Metrology

metrology lab to production, the three packages com-Care CMM: Planned preventive maintenance boosts

prise a series of services to match your requirements.

efficiency by keeping your measuring systems in op-

This cost-effective concept means you only pay for thetimum condition and increasing uptime. You can also

scope of service you truly need.

add optional services to your chosen package, suchas regular calibrations performed in accordance withinternational standards for comparable accuracy levels.

Good reasons for ZEISSMetrology Care CMM
Quicker
response time

Measuring systemefficiency

Transparent
life cycle costs

For plannable cost of ownership, minimized downtime,and ultimate CMM precision, ZEISS Metrology Care
CMM is your ideal choice.
A partner
you can trust

Maximum
system availability

Worldwideservice network

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ZEISS Metrology Care CMM
Technical service for your coordinate measuring machineZEISS Metrology Care CMM

The Service Packages
at a Glance

Essential

Key services for your coordinate measuring machine
Our Essential bundle is ideal for operators who are cost-conscious,
require only the minimum scope of service, and are well-prepared tosupport their equipment during production – for example, if their levelof utilization is low or if backup systems are available.

Your Benefits
Calibration and certificationPredictive expert recommendation
Cost-effective

Higher productivity, increased safety, lower costs, reduced downtime: While your goals will often
mirror those of others in your industry, your individual needs may differ considerably. This meansthat a “one size fits all” approach to service is not the answer. But neither is selecting potentiallydozens of options from a list, then wondering if you have the right coverage. Offering three
preconfigured service packages from one of Europe’s largest measurement technology service
providers, ZEISS Metrology Care CMM ensures maximum availability throughout the entire life cycleof your measuring system – whatever the setting and whatever the scale of your operation.

Included• Calibration

Essential• Remote Health Check

The Essential package is organized as follows:

Included

Optional

Calibration

Accredited Calibration

Calibration of measuring system, including certification. In

In compliance with all requirements of the relevant laws andcompliance with all requirements of the relevant laws andstandards, our experts perform accredited calibration procedures

standards, our experts perform certain calibration procedures forfor internationally comparable results. (Availability depends oninternationally comparable results.

machine type)

Remote Health CheckZEISS Smart Services Dashboard / +Proactive analysis, diagnosis, and predictive recommendation forWith this cloud-based application, you can obtain a real-time• Accredited Calibration

all important components prior to calibration – performed either

summary of machine performance and KPIs – wherever you• ZEISS Smart Services Dashboard / +in advance by the operator or optionally on site by a ZEISS expert.

are. Benefit from fast and effective management of your ZEISS

Optional

metrology solutions with our digitally enhanced service options.

• Remote Diagnostics

Remote Diagnostics
Analysis, diagnosis, and assistance provided by ZEISS experts inthe event of issues. Available via telephone or remotely using
Included• Maintenance incl. Calibration

StandardTeamViewer.

Optional• Accredited Calibration• ZEISS Smart Services Dashboard / +• Firmware Update• Remote Health Check• Remote Diagnostics• Warranty Extension• Response Time• Response Time Plus

Included• Maintenance incl. Calibration

AdvancedOptional• Accredited Calibration• ZEISS Smart Services Dashboard• ZEISS Smart Services Dashboard +• Remote Health Check• Response Time Plus

• Remote Diagnostics• Response Time

Contact ZEISS now• Firmware Update• Repair and Spare Parts

All of the optional services listed here can be added to this package. Please note that the availability
and scope of the services may vary, especially in the case of machines installed more than six years
ago. Scan the QR code to request a non-binding quote:45

ZEISS Metrology Care CMM

ZEISS Metrology Care CMM

StandardAdvanced

Comprehensive checks and outstanding flexibility

Looking for peace of mind that can be combined with other options?
The Standard service package offers the flexibility you need. Secure all
the benefits of our complete maintenance concept while adding yourchoice of optional services.

Total coverageYour Benefits

For operators desiring a fixed cost of ownership and high uptime, wePreventive maintenanceof costs for labor and spare parts, it ensures a fully predictable service

Increased availability

recommend our Advanced service package. Including the assumption
budget – with no unknown costs. Enjoy maximum performance andavailability thanks to this bundle from ZEISS.

IncludedContractually regulated response time
Flat-rate concept
Budget security and TCO plannability

Reduction of costs and repairs
The Standard package is organized as follows:Your Benefits

The Advanced package is organized as follows:

Optional

Included

Optional

Maintenance incl. Calibration

Accredited Calibration

Warranty Extension

Maintenance incl. Calibration

Remote Diagnostics

Accredited Calibration

Our preventive maintenance includes

In compliance with all requirements

Extended warranty for new machines

Our preventive maintenance includes

Analysis, diagnosis, and assistanceIn compliance with all requirements

the inspection and alignment of allof the relevant laws and standards,

means extended security in relation to

the inspection and alignment of allprovided by ZEISS experts. Available viaof the relevant laws and standards,

mechanical and electrical components

our experts perform accredited

unforeseen machine costs.

mechanical and electrical components

telephone or remotely using TeamViewer.

our experts perform accredited

in your measuring system. Thiscalibration procedures for internationallyin your measuring system. This

comparable results. (Availability depends

Response Timecalibration procedures for internationally

maintenance process also involves thecertified calibration of your measuring

on machine type)system. This comprehensive package

ZEISS Smart Services Dashboard / +ensures optimal results.

With this cloud-based application, you

Firmware Update

can obtain a real-time summary of ma-

In the course of maintenance or repair,chine performance and KPIs – wherever

benefit from firmware updates foryou are. Benefit from fast and effective

possible additional functionalities and amanagement of your ZEISS metrologycompatibility check with your software.

solutions with our digitally enhanced
service options.
Remote Health Check
Proactive analysis, diagnosis, andpredictive recommendation for all

Response Time
Whether visiting you on site, connecting
remotely to your measuring machine,or supplying spare parts as required, wealways ensure a fast response time.
Response Time Plus
You are our highest priority withResponse Time Plus. Offering minimal
response time for support of yoursystem, covering everything fast fromremote maintenance and spare parts
delivery to on-site deployment oftechnicians.

maintenance process also involves thecertified calibration of your measuringsystem. This comprehensive package
ensures optimal results.
ZEISS Smart Services Dashboard
With this cloud-based application,
you can obtain a real-time summaryof machine performance and KPIs –wherever you are. Benefit from fast andeffective management of your ZEISS
metrology solutions with our digitallyenhanced service options.

Whether we visit you on site, connect

comparable results. (Availability depends

to your measuring machine remotely, oron machine type)supply spare parts as required, we alwaysZEISS Smart Services Dashboard +With this cloud-based application,
you can enjoy real-time monitoring
and analysis of KPIs and of individual
measuring machines, machine groups,
or the entire ZEISS machine fleet –wherever you are. Benefit from fast andeffective management of your ZEISS
metrology solutions with our digitallyensure a fast response time.
Firmware Update
In the course of maintenance or repair,benefit from firmware updates forpossible additional functionalities and acompatibility check with your software.
Repair and Spare Parts
Our flat-rate concept for repairs andRemote Health Checkspare parts ensures higher availability

enhanced service options.
Response Time Plus
You are our highest priority with

Proactive analysis, diagnosis, andimportant components prior toas well as predictable machine costs,

predictive recommendation for all

calibration – performed either inenabling easier budget management andimportant components prior toadvance by the operator or optionally

TCO calculation.

calibration – performed either insystem, covering everything fast fromon site by a ZEISS expert.

advance by the operator or optionally

remote maintenance and spare partsRemote Diagnostics

on site by a ZEISS expert.

delivery to on-site deployment ofResponse Time Plus. Offering minimal
response time for support of yourtechnicians.

Analysis, diagnosis, and assistanceprovided by ZEISS experts. Available
via telephone or remotely using
TeamViewer.
Contact ZEISS now

Contact ZEISS now

All of the optional services listed here can be added to this package. Please note that the availability

All of the optional services listed here can be added to this package. Please note that the availability

and scope of the services may vary, especially in the case of machines installed more than six years

and scope of the services may vary, especially in the case of machines installed more than six years

ago. Scan the QR code to request a non-binding quote:ago. Scan the QR code to request a non-binding quote:ZEISS Metrology Care CMM
Technical service for your coordinate measuring machine

Overview:
The services available with each package
Service Description

AdvancedStandardEssentialNo Contract

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Warranty Support
Legal warranty for new machines / ZEISS Originals – single-shift operation
Warranty for new machines / ZEISS Originals – multi-shift operationoExtension of warranty from 1 to 2 years
Spare and wear parts
Repairs included✔
✔

Remote Support
Initial telephone support
Remote Diagnostics
Response times for remote diagnostics

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ooo

Technical Support
Calibration of measuring system, including certification
Preventive maintenance, incl. calibration of measuring system
Response time for on-site service
Response time for standard spare parts on siteZEISS Smart Services Dashboard

✔

oooo

Maintenance
System analysis of measuring system
Review and updating of sensor head data
Mechanical and electronic optimization of drive system
Functional analysis of measuring system
Check and functional test of safety equipment
Check and review of electronic components
Check and configuration of perpendicularity ofguide rails on machine axes
Functional test and data backup
Check of pneumatics (where present)
Proactive remote analysis, diagnosis, andpredictive recommendation by ZEISS expert
Yearly check and revision updates for existing firmware
Accredited calibration

8o✔

oo✔ includedo optional
9ZEISS Metrology Care CMM
Technical service for your coordinate measuring machineYour Digital Access Point
to all Metrology ServicesBenefits of theZEISS Metrology PortalAccess all metrology services – whenever you need themGreater efficiency is just a click away
Always keep track of all ZEISS products and services
Solve everyday measuring issues independently

No matter which ZEISS Metrology Care CMM package you choose, connectivity is key
to success in the age of Industry 4.0. The ZEISS Metrology Portal offers a broad range ofadditional services such as quick downloads of new software versions and easy registration fortraining. Most of these services are completely free of charge.

Download CenterZEISS Academy Metrology

ZEISS Center Finder

Download full versions of the right

Make learning a daily part of your work.

Find your local ZEISS Quality Excellence

software, updates, or additional

Find e-learning courses, training videos,Center and learn about our measuring

Providing a clear overview of all systems, our portal promotes

Get ready to enjoy numerous exciting benefits with thesedocumentation and get informationand training dates online.

services. We’re here to support you

easy access to and management of information relating

services including 24/7 availability, faster and easier

about the latest software releases.

to your CMMs and software. It also serves as your direct

workflows, and much more.

with your measuring tasks.

line to ZEISS, enabling you to create a request for technicalassistance and view a summary of previously submitted
requests.

ZEISS Metrology Shop

And much more...

Visit our online shop for quick and easy

• Community

ordering of styli, machine accessories,• My Voiceand measuring lab equipment.

Register now:ZEISS Metrology Portal
portal.zeiss.com

1011

Phone: +49 7364 20-6337
Email: info.metrology.us@zeiss.com
www.zeiss.com/metrology

EN_60_028_0020I Printed in Germany CZ-II/2024
Subject to change in design and scope of delivery and as a result of ongoing technical development.

Carl Zeiss
Industrielle Messtechnik GmbH
Carl-Zeiss-Str. 2273446 Oberkochen
Germany