CONSUMER COUNCIL ANNUAL REPORT

消費者委員會年報
2014-15

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Landmark events of the Council in 40 years
消費者委員會四十周年大事誌

1970sIn the 1970s, the global oil crisis led to high inflation
with prices soaring on essential daily commodities
such as rice and edible oil. Against this backdrop, theConsumer Council was established in April 1974.

上世紀70年代，石油危機引發高通脹，日用品、糧油價格
高企，在此背景下，消費者委員會於1974年4月成立。

通脹

CPI

1980s

The economic take-off transformed Hong Kong from anindustrial society to a financial centre. The service
industry rose to be one of the most important sectors
with consumers paying more and more attention to thequality of goods and services.
經濟起飛，香港由工業社會轉型金融中心，服務業成為最重
要的行業之一，消費者更重視物品及服務的質素。

1990s

2000s

As Hong Kong moved forward to further establish its status as Asia’s Financial
Centre, the public demanded better regulations on sale practices. The
Council conducted research and promoted a number of consumer protection
policies and legislation during this period. Meanwhile, the economic growth
also led to a property market boom and rampant speculation; property prices
reached a historical high in 1997.

Hong Kong’s economy was hit hard by the SARS epidemic and the financial
crisis. In 2003, a post-SARS open market policy stimulated a tourism boom
helping to stabilise the economy. In 2008, the Lehman Brothers mini-bonddefault triggered off a financial crisis worldwide. In the following years, theeconomy in Hong Kong recovered steadily to return to its right track.

2010s

Rapid technology development and proliferation of internet shopping posed
new challenges to consumer protection with growing attention to individual
personal privacy and sustainable consumption.
科技發展迅速，網購成為潮流，消費者權益面對新挑戰；社會越加重視個人私隱及可
持續消費。

香港經濟受到SARS疫症、金融海嘯等影響。2003年SARS後，政府開放自由行政策，刺激旅遊業發展令經濟回穩；2008年雷曼迷債觸發金融海嘯，其後，香港經
濟逐步重回正軌。

香港進一步確立亞洲金融中心的地位，社會對銷售手法的規範有更高要求，消委會研究及推動多項跟消費權益相關的政策及法規。與此同時，經濟增長令樓市暢旺，
炒風熾熱，樓價於1997年升至歷史高位。

消委會成為國際消費者聯合協會（現稱國際消費者聯會）正式會員，為消費者爭取權益。

A publicity video was launched focusing onoutbound packaged tour travel with the slogan- Consumers have the right to be informed, themore you ask, the smarter you are.
本會宣傳短片以外遊旅行團為主題，並以「消費者有權知，問多啲，係醒啲」作為標語。

The Council organised and hosted
the 13th IOCU World Congresswith some 500 delegates in total
from 60 countries attending.
消委會主辦第十三屆國際消費者聯合
協會世界大會，約500名來自60個國家的代表參與其中。

政府撥款港幣1,000萬元，成立消費者訴訟基金。依據信託聲明，消委會受委
託為基金的信託人，為涉及重大消費者利益的案件提供法律協助。

2011
The Council’s publicity
campaign in the 90s - Your
consumer rights in your hands,
speak up to fight for your rights
gained wide public recognition.

CHOICE reported cases of women
suffering serious complications afterusing PAAG for breast augmentation.

雷曼事件令全年投訴數字首次超過40,000宗，
當中包括8,274宗雷曼迷你債券個案。

《選擇》月刊報道有婦女以PAAG隆胸後出現嚴重問題。
A new website Shopsmart dedicated toMainland tourists was launched.
為內地旅客而設的新網站「精明消費香港遊」啟動。

For the first time, consumer complaints
exceeded the 40,000-case thresholdincluding 8,274 cases relating to theLehman Brothers mini-bond default.

The Consumer Legal Action Fundassisted some of the consumers who
were aggrieved by the sale of Lehman
Brothers related financial products.
消費者訴訟基金向一些購買了雷曼相關金
融產品的消費者提供協助。

本會公布未來三年工作計劃，可持續消費成為未來一項重點工作。

本會發表報告，建議消費合約中引入公平條款，並加入冷靜期。
The Competition Ordinance, the Trade
Descriptions (Unfair Trade Practices)(Amendment) Ordinance 2012 and the
Residential Properties (First-hand Sales)
Ordinance were enacted by theLegislative Council.
《競爭條例》、《2012年商品說明(不良營商手法)(修訂)條例》及《一手住宅物業銷售條
例》相繼獲立法會通過。

A new website dedicated to publicising
the provisions against unfair tradepractices under the amended Trade
Descriptions Ordinance was launched
to educate consumers.
特設網站宣傳新修訂《商品說明條例》下打擊不良營商手法的條文，讓消費者認識以保障自己的權益。

2014

2008

2003

1996

創辦「消費文化考察報告獎」。

SARS期間對口罩、清潔消毒用品和聲稱可
以防SARS的產品進行研究和測試。

本會協辦第19屆國際消費者聯會全球會議，來
自80個國家和地區的700多名代表參與，創下大會紀錄。

The Council published a report
proposing the adoption of fair terms in
consumer contracts and the implementation of a cooling-off period.

本會經過23年努力，各方最終達成統一「實用面積」的定義。

2012

The Consumer Legal Action Fundwas established with an initial grantof HK$10 million by the Government. Pursuant to a Declaration ofTrust, the Council was appointed as
the Trustee of the Fund to provide
legal assistance to cases involving
significant consumer interest.

The Consumer Cultural Study
Award was first organised.

Research and tests were conducted on
surgical face masks, sanitation andsterilisation products and other items
claiming to be effective against SARS.

2009《選擇》首次就安全套進行產品測試，銷量高
達73,000本，紀錄至今仍未打破。

本會發表《公平競爭政策：香港經濟繁
榮的關鍵》研究報告，建議本港制訂全
面的公平競爭政策和相關的法例。

《服務提供 (隱含條款)條例》、《不合情理合約條例》、《消費品安全條例》
獲通過頒行。

2006《管制免責條款條例》生效，「貨物出門，概不負責」不再是商戶逃
避法律責任的藉口。

The Council published the study
report Competition Policy: the Key
to Hong Kong’s Future Economic
Success and called for a comprehensive competition policy to bebacked up by legislation.

2007

1988
1989

The Council became a member of theInternational Organisation of Consumers
Unions (presently known as the Consumers
International), striving for the betterment ofconsumer rights.

CHOICE published its first test report on
condoms that saw its circulation soar to ahistorical high of 73,000 copies, a record
still unsurpassed.

The Control of Exemption
Clauses Ordinance came into
effect. Traders could no longer
evade liability throughunreasonable exemption
contract clauses.

The Supply of Services (Implied
Terms) Ordinance, the Unconscionable Contracts Ordinance and theConsumer Goods Safety Ordinancewere enacted.

1999

數間大型旅行社倒閉，當局接納本會建議改革
賠償機制，並修訂《旅行代理商條例》。

The Consumer Council Ordinance wascommenced to incorporate the Consumer
Council and define its functions and powers.
《消費者委員會條例》開始執行，旨在將消費者委
員會成立為法團，界定其職能與權力。

A number of major travel agencies went
into closure. The authorities accepted theCouncil’s proposal of redress measures tosafeguard consumer interests andamended the Travel Agents Ordinance.

1994《選擇》月刊前身——《消費者委員會月報》面世，月印
30,000份。次年，《選擇》月刊面世，刊載首項產品試驗報告：食油。

After 23 years of effort to advocate astandardised definition of Saleable Area,
an agreement was finally reached byvarious parties concerned.

消委會建議分階段撤銷利率協議，並獲政府接納。

本會以公開點名方式譴責以不良手法經營
的商店，八十年代，公布的商號共34間。

1990

The forerunner of CHOICE magazine – Consumers
Monthly Newsletter was launched with a print runof 30,000 copies. In 1976, the debut of CHOICE
magazine, carrying the first product test on
cooking oil.

The Council named traders formalpractices and a total of 34 shops
were named in the 80s.

1991

1975

消委會職能擴至包括服務行業。

1981

The function of the Council was expanded toinclude services in addition to goods.

1977

The Council called for abolition inphases of the Interest Rate Agreement and the recommendation was
supported by the Government.

消委會成立，率先替市民格價，每天清晨經電台報道「主要食品零售價格行情」。

A three-year strategic plan wasannounced with sustainable consumption becoming an important focus in
the future.

The Council co-organisd the 19 th CI World
Congress, drawing a global assembly ofover 700 delegates from 80 countries, thehighest attendance in the history of theCongress.

2013

The Consumer Council was founded. Retail Prices
of Major Foodstuffs Report was broadcast daily on
the radio for price comparison of market shoppers.

1986

1974

個人私隱

Several study reports focusing on businesspractice issues concerning first-hand salesof residential properties, supply of infant
formula and auto fuel pricing were subsequently released and aroused extensive
public discussion.
本會連續發表一系列涉及營商手法問題的報告，
包括一手住宅物業銷售、嬰兒奶粉供應、車用燃
油價格等，引起社會廣泛討論。

十年間，本會持續宣傳消費權益，
標語「消費權益係你手，據理力爭要開口」深入民心。

啟 導・結 伴・開 拓
e n l i g h t e n・c o l l a b o r a t e・i n n o v a t e

e
Cont

nts
目錄

Chairman’s Message

p03 主席的話

The Consumer Council

p13

消費者委員會Resolving Disputes between Consumers and Businesses

p15

調停消費者與營商者之間的糾紛

Improving Product Quality and Safety

p20 改善產品質素及安全

Promoting Sustainable Consumption

p27 推廣可持續消費Collecting Market Information on Goods and Services

Fostering Competition and a Fair Marketplace
Advancing Legal Protection for Consumers
Disseminating Consumer Information

p29 蒐集消費品和服務業的市場資訊
p34 促進市場競爭和公平交易
p39 加強消費者的法律保障
p42 傳播消費資訊

Empowering Consumers through Education

p47 以教育活動提升自我保護能力

Forging Closer Collaboration for Consumer Protection

p53 與其他機構合作保障消費權益

Commendations and Compliments
Appendices
Annual Report of the Consumer Legal Action FundAnnexesp55 嘉許與感謝
p57 附錄
p101 消費者訴訟基金年報
p107 附錄2

CHAIR MAN’S MESSAGE

主席的話

Professor WONG Yuk-shan, BBS, JP
Chairman
黃玉山教授，銅紫荊星章，太平紳士主席

The year under review (2014-15) marked an important milestone
in the history of the Consumer Council, commemorating its 40 th
Anniversary of founding. It marked four decades of devoted public
service, dedicated to the betterment of consumer welfare, throughthick and thin the changing fortunes of economy and the risingtide of consumer demands. It also marked a historic watershed
for the beginning of a new realm of consumer protec tion andempowerment.

2014-15年是 消費者委員會成立40周年的大日子，也是本會發 展 歷程 上，一個重 要的里程碑。
過 去4 0 年，我 們 致 力為市民 服務，一 同 經 歷 經濟環境的高低起伏，面對不斷提高的消費訴求，
我們依然全力以 赴，堅持為消費者爭取權益。同時，周年紀念也標誌著本會已踏入消費保障和提升消費者自我保護能力的新領域。

We do look back with pride the past achievements we have soresolutely pursued with tenacity to bring them into fruition, and morethan ever before, we are confident that the new direction forward
as embodied in the current three-year strategic plan, will lead theConsumer Council to a new horizon in consumer protection.

回顧過去，憑藉鍥而不捨的努力而取得的成就，
讓我們引以自豪。展望將來，我們深 信三年策略計劃所訂定的新方向，必將引領消委會邁向消費保障的新境界。

In retrospect, the Council has covered an awful lot of work, both indiversity and enormity, that touches upon virtually every facet of theconsumer daily life – be it health and safety, unfair trade and pricing
practices, market competition and transparency, the environmentand sustainable consumption, legal protection and redress, ora myriad of issues impacting on the rights and interests of theconsumer public. That is somehow inevitable given that consumption
is a lifelong affair from cradle to grave.

檢 視 本 會 歷 年 的 工作，可 謂 數 量 龐 大，種 類 繁多，幾乎 遍 及 消費者日常生活的每一個細節——涵蓋健康和安全、不公平營商和定價手法、市場競爭和透明度、環境保護和可持續 消費、法律保障和賠償，以及無數影響大眾消費權益的議題。
對 於這些工作，本會一向責無旁貸，因為從幼到老，每個人生階段，我們都離不開消費。

We are responsive to the socio-economic and technologicalchanges, in par ticular the new challenges brought on by thedigital age such as online shopping and e-commerce, the impactof an influx of visitors and immigrants from the Mainland, and theemergence of a ‘silver-haired’ market due to ageing population, tomention but a few.
For the year in review, I am very pleased to say that we had yet
another busy and fruit ful year. In commemoration of the 40 th
Anniversary, a program of activities and events was organised
throughout the year to showcase and reinforce public awareness ofthe solid progress attained in the history of the Council, consumer
rights and responsibilities, and the impor tance of consumer
vigilance.
Enlighten – Collaborate – Innovate was the theme adopted tocommemorate the anniversar y: Enlighten because only when
consumers are enlightened will they take full charge of not justtheir rights but also responsibilities for the impact they create on
the marketplace and environment; Collaborate as only throughcollaborative efforts in concert can we amplify the resources needed
to cope with ever-rising new challenges and issues; and Innovate
since only an innovative approach for ideas and solutions can giveus the needed capacity to embrace the new era of challenges in
consumer protection.
The Council was mos t ac tively involved in consultations on
implementation following enactment of the three vital consumer
protection legislations – the Competition Ordinance, the Trade
Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
and the Residential Properties (First-hand Sales) Ordinance. They
have taken the Council long years of research and advocacy to bringthem into place. However, we will not be complacent. Our continuingrole is to see to it that they are enforced effectively to the ultimate
benefits of consumers.
The combined publicity efforts of the Government and the Council
on the amended Trade Descriptions Ordinance on fairness inthe market, and the legal sanction against unfair trade practices
have heightened awareness of consumers and traders alike.
Enforcement is going strong with the effort of the Customs andExcise Department with which we have established a mechanism
for referral of consumer complaints where applicable for possible
investigative action.

本會積極回應經濟、社會和科技各方面的轉變，
特別是各項新趨勢帶來的挑戰，例如隨著數碼時代降臨而興起的網上購物和電子商貿、遊客匯集
和內地新來港人士的急速增長，以及因人口老化
而衍生的銀髮市場等等。
本人欣見消委會渡過了忙碌而滿載成果的一年。
年內本會為紀念40周年，舉行了連串活動，向公眾 展示 本會 多年來在 推 動 消費者權 益方面的成果、消費者應有的權益和責任，以 及保持 警覺的
重要性。
周年 紀 念 活 動 以「啟 導．結伴．開 拓」為 主 題。
「啟導」—— 務求令消費者 透徹瞭解消費行為中的 權 與 責，從而 理 解 這 些 行為 對 市 場及環 境 的
影響；「結伴」—— 結合及協調各方力量和資源，
致力發揮協同效應，積極面對新冒起的問題和挑戰；「開拓」——開拓新思維和新方法，提 升能力
迎 接 挑 戰，面 對 瞬 息 萬 變 的 消 費 環 境，也 處 之泰然。
隨著《 競爭條 例》、《2012年商品說明（不良營商手法）（修訂）條例》及《一手住宅物業銷售條
例》這三條對消費保障影響深遠的法例的通過，本會在法例施行方面也給予了很多意見。這些法例 都 是本 會 經 過 多 年 努力，不 斷 研 究 和 倡 議 而
獲得的成果。我們不會因而自滿，我們會繼 續 監
察 這 些 法 例 的 執行 情 況，確 保 有 效保 障 消費 者利益。
綜 合政 府 和 本會 在 宣傳 新 修 訂的《 商品說 明 條例》的努力，消費者和商戶對於公平市場和制裁
不公平營商手法的條例，都加深了認識。香港海關雷厲執法，為此，本會與 海關設 立了轉介個案
的機制，把一些可以進一步深入調查的個案轉介海關。

4

During the year, we have put for ward our suggestions on theenforcement guidelines of the Competition Commission with theemphasis on a consumer welfare approach in interpreting the spiritof competition rules.
The year also saw the release of two impor tant indepth study
reports, on the sales of first-hand residential properties, and thefuture development of the electricity market respectively. Bothreports generated extensive public attention galvanising immense
public discourse on the imperative for reform and enhanced
consumer protection in these sectors.
In November, our findings in the the report on Study on the Salesof First-hand Residential Properties revealed that certain problems
remained unchecked after the Residential Properties (First-handSales) Ordinance had been in implementation for a year and a half.
Such deep-rooted practices as aggressive tactics to make quick
onsite sales, units released in small batches resulting in possible
market speculation, confusing exaggerated claims and information
seemed to persist. Improvement in official oversight and the key
areas highlighted in the report is needed.
In December, our report on Searching for New Directions – A Studyof Hong Kong Electricity Market has stimulated much-needed
informed public discussions on this complex regulatory affair. The
study was undertaken with expert assistance of the Consumers
International on overseas regulatory reform experience and its
implications for consumers as well as extensive consultation withlocal stakeholder groups including the power companies, industry
and environmental groups, academia and Government agencies.
Three broad elements of regulation, competition and sustainability
in the electricity market were examined.
Any reform it seems will have to strike a fine balance in reliability,
environmental performance and affordability. No doubt the Council
will continue to be proac tive in its role to promote consumer
interests and a new regulatory regime that could bring sustainable
and economic benefits to consumers from the electricity sector.
A working group led by myself was set up to steer and provide advice
on the strategic direction in promoting sustainable consumption.
The Council sets out in its strategic plan its goal to contribute to
the development and education of sustainable consumption in
Hong Kong. A series of work is in progress to establish the longterm strategic framework in facilitating the delivery of the mission
in sustainable consumption. We have undertaken a major study toestablish consumers’ knowledge of, behaviour in and the priorities

年內，我們就《競爭條例》的執行指引，提出了不
少建議，當中我們特別強調要以維護消費者福祉
為中心來詮釋條例的精神。
此外，本會在年內發表了兩份重要的研究報告，
分別是 有關於 一手 住宅物業 銷售及本港電 力市
場 的未 來發 展。兩 份報 告 突 顯 市場改革 以 及 提升消費者權益保障的重要性，報告引起公眾廣泛關注，並激發熱烈討論。
11月發 表 的《一 手 住 宅 物 業 銷 售 研 究 報 告》顯
示，《一 手 住 宅 物 業 銷 售 條 例 》雖 然 已 實 施 年
半，若干問題尚待解決。一些根深蒂固的問題依
舊 存 在，例 如 地 產 代 理在售樓 現 場 以 激 進 的 手
法 催 逼準買家速戰 速 決 購 置單位；「唧牙 膏」式推售單位有可能助長炒風；以及提供誇大而混淆的資訊等。本會促請政府加強監管有關法例的執行，以及盡快改善報告中指出的各種問題。
12月，本會發表的《探索新路向—— 香港電 力市
場研究報告》令公眾可以在充分瞭解這個複雜的
規管議題後，開展必要的討論。研究得到國際消費 者 聯 會 的 專 家 協 助，他 們 具 有 國 際 上 改 革 電
力市場規管的經驗，也瞭解這些改革對消費者的影 響。過程中，也諮詢本 地多個持 份者 組 織，包括電力公司、行業 及環保團體、學者和政府機構等。報告旨在檢視香港電力市場的規管、競爭以
及可持續發展等三個主要範疇。
總 結 經 驗，任 何 電 力市 場 的改革 方 案 都 必 須平衡可靠性、環保 以 及負擔能力等各方面。本會必定繼 續努力，積極倡議成立 新的監管體制，為消
費者開創一個具可持 續發 展 及 經 濟 效 益的電力
市場。
在 推廣可持續 消費方面，以本人為首，專責 制訂
策略方向的工作小組於年內成立。本會亦已在策
略計劃中定下推 動本港可持 續 消費的 發 展和教
育的目標。目前我們已開展 連串工作，以 建 立長
期策略框架，朝著建設可持續消費的環境為目標
而邁進。我們針對消費者對可持續消費的知識、
行為，以及優先次 序等進行詳細研究，以 此作為
構 思 教育 工作及 追 踪 議 題發 展 的 基 準。本會 在for sustainable consumption so as to form a baseline for designingeducation efforts and ongoing tracking. In 2014, we also undertooka detailed analysis to determine how Hong Kong’s electricity sector
could be reformed to increase the use of renewable electricity andenergy efficiency, and submitted our point of views to the recent
Government consultation.
Much remains to be done. We are scheduled to release a numberof our studies on topics such as online purchase behaviour andconsumer arbitration feasibility. Work is also at an advanced stage
to launch the Council’s revamped website shortly. The work ahead isformidable but with our new guiding motto Enlighten – Collaborate –Innovate and your unfailing support, we are confident of the successof our mission.
In closing, I would like to express my sincere gratitude to the retiring
Council Members during the year for their support and invaluable
contribution: Mr Thomas CHENG, Mr Bankee KWAN, Ms Miranda
KWOK; and a warm welcome to the incoming Council Members: Mr
Ambrose LAM, Mr Kevin LAM, Mr Kent WONG. I would also like toexpress my heartfelt thanks to the outgoing Co-opted Members fortheir expert guidance: Prof. Ron HUI, Mr Larry KWOK, Mr Michael LI,
the Hon Charles Peter MOK; and welcome to an incoming Co-opted
Member Prof. Nora TAM.

2014年亦就本港電力市場應如何改革以提升可再生能源的應用和能源效益作詳細分析，回應政府的諮詢文件。
未來仍有許多工作有待完成。我們計劃公布若干
研 究 報 告，例 如 網 上 購 物 行為 及 消費 者仲 裁 的
可行性研究。此外，網站革新工作已進 入最後階段，全新網站快 將 推出。未 來的工作縱使 艱巨，
但以「啟導．結伴．開拓」作為我們的座右銘，加上各位信實可靠的支持，本會定必可達成使命。
本人希望藉此機會向卸任的委員：鄭建韓先生、
關百豪先生、郭珮芳女士，致以摯誠謝意；同時，
本人謹此熱烈歡迎各位新上任的委員，包括林新強 律師、林詩棋 先 生 及黃 紹基 先 生。此外，本人
也真誠感謝卸任的增選委員：許樹源教授、郭琳
廣律師、李漢 城 先 生、莫 乃光議員，並歡 迎 新任
增選委員譚鳳儀教授。
最後，本人衷心讚賞和感謝總幹事黃鳳嫺女士的遠見卓識和領導才能，以及其團隊的全情投入和專業精神。

My personal appreciation and gratitude is reserved for the Council’s
Chief Executive Ms Gilly WONG for her foresight and leadershipof the day-to-day operation of the Council, and the staff for their
dedication and professionalism in serving the consumers.

Professor WONG Yuk-shan, BBS, JP

黃玉山教授，銅紫荊星章，太平紳士

Chairman

主席

6

MEMBERSHIP OF THE CONSUMER COUNCIL

消費者委員會委員

CH A IR M A N

Ms Linda CHAN Ching-fan, SC

Mr Chapman CHAN Chor-man

陳靜芬資深大律師

陳楚文先生

Mr Thomas CHENG Kin-hon

Dr David CHUNG Wai-keung

鄭建韓先生

鍾偉強博士

Ms Miranda KWOK Pui-fong

Mr Ambrose LAM San-keung, JP

郭珮芳女士

林新強律師

主席
Prof. WONG Yuk-shan
BBS, JP
黃玉山教授
銅紫荊星章
太平紳士

V ICE - CH A IR M A N

副主席
Mr Philip LEUNG Kwong-hon
梁光漢先生

太平紳士

Dr Karen SHUM Hau-yan

Prof. WONG Kam-fai, MH

沈孝欣醫生

黃錦輝教授
榮譽勳章

Mr Samuel CHAN Ka-yan, JP

Mr Clement CHAN Kam-wing

Ms Grace CHAN Man-yee

Ms Jo Jo CHAN Shuk-fong

陳家殷大律師

陳錦榮先生

陳文宜女士

陳淑芳女士

Ms Amy FUNG Dun-mi

The Hon. Steven HO Chun-yin

Prof. Michael HUI King-man

Mr Bankee KWAN Pak-hoo

馮丹媚女士

何俊賢議員

許敬文教授

關百豪先生

Mr Kevin LAM Sze-cay

Dr Raymond LEUNG Siu-hong

Mr Keith LIE Kin-fu

Prof. Angela NG Lai-ping

林詩棋先生

梁少康博士

李健虎先生

吳麗萍教授

Ms WONG Shu-ming

Mr Alvin WONG Tak-wai

黃舒明女士

黃德偉先生

太平紳士

8

CO-OPTED MEMBERS OF THE CONSUMER COUNCIL

消費者委員會增選委員

Mr CHAN Ka-kui

Mr John CHIU Chi-yeung

Ms Constance CHOY Hok-man

Mr Raymond CHOY Wai-shek

Mr Francis FONG Po-kiu

BBS, JPJP蔡學雯律師

MH, JP

方保僑先生

陳家駒先生

趙志洋先生

蔡偉石先生

銅紫荊星章，太平紳士

太平紳士

榮譽勳章，太平紳士

Mr Ambrose HO

Prof. Ron HUI Shu-yuen

Mr Kelvin KWOK Hiu-fai

SBS, SC, JP

許樹源教授

郭曉暉先生

Mr Larry KWOK Lam-kwong
BBS, JP何沛謙資深大律師

郭琳廣律師

銀紫荊星章，太平紳士

銅紫荊星章，太平紳士

Mr Daniel C. LAM

Mr Edmond LAM King-fung

Mr Fred LI Wah-ming

Ms Bonnie NG Hoi-lam

Ms Clara SHEKBBS, JP林勁豐律師

SBS, JP

吳凱霖女士

石嘉麗女士

林濬先生

李華明先生

銅紫荊星章，太平紳士

銀紫荊星章，太平紳士

Prof. Nora TAM Fung-yee

Dr Michael TSUI Fuk-sun

Dr Max WONG Wai-lun

Ms Cecilia WOO Lee-wah

BBS, JP

徐福燊醫生

王慧麟博士

鄔莉華律師

譚鳳儀教授
銅紫荊星章，太平紳士MANAGEMENT TEAM OF THE CONSUMER COUNCIL

消費者委員會管理層

CHIE FE X E CU T I V E

DEPU T Y CHIE F
E X E CU T I V E

總幹事

副總幹事

Ms Gilly WONG Fung-han
黃鳳嫺女士

Mr Simon CHUI Chun-king
徐振景先生

Principal Public Affairs Ofﬁcer

Principal Planning & Trade Practices Ofﬁcer (Acting)Principal Complaints & Advice Ofﬁcer

Ms Deanna CHEUNG Kin-wah

Dr Victor HUNG Tin-yau

Ms Sana LAI Tik-shan

公共事務部首席主任

策劃及商營手法事務部首席主任（署理）

投訴及諮詢部首席主任

章健華女士

熊天佑博士

黎廸珊女士

Head of Human Resources Division

Head of Finance & Administration Division

Head of Information Technology Division

Mr LEE Wing-kai

Ms Stephanie LING Yee-mi

Mr Ricky NG Chi-wah

人力資源部總主任

財務及行政部總主任

資訊科技部總主任

李永佳先生

凌綺薇女士

吳志華先生

Head of Legal Affairs Division

Head of Consumer Education DivisionPrincipal Research & Survey Ofﬁcer

Mr Eddie NG Yick-hung

Mr WONG Koon-shing

Ms Rosa WONG Wan-ming

法律事務部首席主任

消費者教育部總主任

研究及普查部首席主任

吳奕鴻先生

王冠成先生

黃蘊明女士

10

Highlights of activities in commemoration
Highlights ofof
activities
40th anniversary
40th anniversary
四十周年活動剪影四十周年活動剪影2014.04.07

2014.04.07

The 40th Anniversary Celebration Cocktail Reception was held to kick off a seriesTheof commemorative
40th Anniversaryactivities.
Celebration Cocktail Reception wa
40周年誌慶酒會啟動連串推廣活動。
40周年誌慶酒會啟動連串推廣活動。

2014.04.06-09

2014.04.06-09

The 1st Cross-Strait Symposium on Consumer Protection was organised in HongTheKong
1standCross-Strait
Macau. Symposium on C
第一屆「兩岸四地推動消保權益論壇」於香港和澳門舉行。
第一屆「兩岸四地推動消保權益論壇」

2014.10.07 – 2015.02.13

The Council sponsored “The Best Thematic Micro-film Award” in the
8th Mobile Film Production Contest.
本會贊助第八屆「香港流動影片製作比賽」— 最佳主題微電影大獎。

2014.10.07 – 2015.02.13

The Council sponsored “The Best Thematic Micro-film Aw
8th Mobile Film Production Contest.
本會贊助第八屆「香港流動影片製作比賽」— 最佳主題微電影

2014.11.11

2014.11.11

K sponsored
Debutby theof Council.
Metropolitan Consumers TV features – a production by RTHK sponsored by the Council.
的電視特輯《消費新潮》啟播。
由本會贊助，香港電台攝製的電視特輯《消費新潮》啟播。

2015.01.30 – 2015.03.29

2015.01.30 – 2015.03.29, Tseung Kwan O and Kwai
4x10
Fong
Comic
depictingExhibitionchanges
was ofheld consecutively in Lok Fu, Tseung Kwan O and Kwai Fong depicting changes of
e past decades in the eyes of renowned comic artists.
consumption situations over the past decades in the eyes of renowned comic artists.
地著名漫畫家的作品，展示過去數十年消費者處境的演變。
「4x10漫畫展」在樂富、將軍澳及葵芳巡迴舉行，藉著本地著名漫畫家的作品，展示過去數十年消費者處境的演變。

THE CONSUMER COUNCIL

消費者委員會The Council is committed torepresenting the voices of consumers by advocating theirinterests, enhancing their welfare and empowering them to protect
their own rights and values.

消委會致力為消費者發聲，為他們爭取權益、增進福祉，並教育
消費者瞭解和懂得保障自己的權利和價值。
The Consumer Council is a statutory body which was establishedin 1974. Pursuant to the Consumer Council Ordinance (Cap 216),
the Council’s functions are to protect and promote the interests ofconsumers of goods and services and purchasers, mortgagors andlessees of immovable property by:• collecting, receiving and disseminating information concerning
goods and services and immovable property• receiving and examining complaints from and giving advice toconsumers of goods and services and purchasers, mortgagors
and lessees of immovable property• taking such action as it thinks justified by the information in its
possession, including tendering advice to the Government or toany public officer• encouraging business and professional associations to establish
codes of practice to regulate the activities of their members• undertaking such other functions as the Council may adopt with theprior approval of the Chief Executive in Council of the Government

Consumer Council Membership

The Council comprises a Chairperson, a Vice-Chairperson1 andnot more than 20 other Members 2 who are all appointed by theGovernment for a term of not exceeding two years. They may bereappointed upon expiry of their respective terms of office.
In the year under review, three new Members, namely Mr Ambrose
LAM San-keung, JP, Mr Kevin LAM Sze-cay and Mr Kent WONG Siukee joined the Council.
The Council would like to express its heartfelt thanks to Mr Thomas
CHENG Kin-hon, Mr Bankee K WAN Pak-hoo and Ms Miranda
K WOK Pui-fong for their suppor t, devotion and contributions
during their terms.

消費者委員會成立 於1974 年，是 香港的法 定 組織。根據《消費者委員會條例》(第216章)，委員
會 的職 責為 保障及促 進貨品和服務 的消費者 權益，以 及不動產的購買人、按揭人 及承租 人的權
益。其職能包括：蒐集、接收及傳遞有關貨品、服務及不動產的資訊● 接收 及審 查貨品及 服務 的 消費 者 投 訴，以 及不動產的購買人、按揭人及承租人的投訴，並向他們提供意見● 根 據 所 得資 料 採 取相應 行動，包括向政 府 或任何公職人員提供意見● 鼓勵商業及專業團體制訂營商守則，規管屬下
會員的活動● 承擔任 何經由香港 特區 政 府行政長官會同行
政會議審批的其他職能●委員會委員
委員會成員包括主 席、副主 席 1及不多於20名委
員 2。委 員由香港 特區 政 府 委 任，任期不超 過兩年，但任期屆滿後可再獲委任。
年內，林新強律師，太平紳士、林詩棋先生、黃紹
基先生加入委員會。
本會衷心感謝各卸任委員的支持和貢獻，包括鄭建韓先生、關百豪先生及郭珮芳女士。

1

See Appendix 1 for the list of former Chairpersons and Vice-Chairpersons of the Consumer Council.
消委會歷屆主席及副主席名單見附錄一。

2

See Appendix 2 for the list of Full Council Members and Co-opted Members.
委員會及增選委員名單見附錄二。

Council and Committees

委員會及小組

The Council operates through a committee structure comprising
12 Committees and Working Groups 3 . Full Council meetings areheld on a bi-monthly basis. The Council will co-opt professionals ofdifferent disciplines as members of relevant committees in order tobenefit from their expertise and to facilitate studies in specific fields.
The Council administers the Consumer Council Legal Action Fund
via a Board of Administrators and a Management Committee.

本會以委員會制度運作，設12個委員會及工作小組3。委員會每兩月召開全體委員會議，並會不時
邀請各界專才加入相關小組為增選委員，提供專
業意見。消費者訴訟基金則由執行委員會及管理委員會監督管理。

Sustainable consumption is a new area of commitment under theCouncil’s three-year strategic plan. In the year under review, theWorking Group on Sustainable Consumption Programme was set up
to steer and provide advice on the strategic direction in promoting
sustainable consumption. Led by the Council Chairman, the Working
Group comprised the Council Vice-chairman, three other Council
Members and a Co-opted Member, Prof. Nora TAM Fung-Yee, BBS,
JP, who is an expert in environmental biology.
In 2014-15, Prof. Ron HUI Shu-yuen, Mr Larry KWOK Lam-kwong,
BBS, JP, Mr Michael LI Hon-shing, KSJ, BBS, JP, and The Hon. Charles
Peter MOK, JP retired as Co-opted Member. We would like toexpress our gratitude for their support and expert contributions to
the Council.

推 廣 可持 續 消費 是本會在 三年策 略計劃中定下的新使命，為此，委員會在本年度 成立可持續 消
費 計 劃 工作 小 組，負 責 指 導及 建 議 本 會 落 實 這方面工作的策略及方向。工作小組由本會主席領導，成員包括本會副主席、三位 委員及增選委員
譚鳳儀 教 授，銅紫荊星章，太平 紳士。譚 教 授 乃
環境生物學的專家。
  年內幾位增選委員，包括許樹源教授、郭琳廣律
師，銅紫荊星章，太平紳士、李漢城先生，英國聖約翰騎 士勳章，銅紫 荊星章，太平 紳士；莫 乃光
議員，太平 紳士則卸任。本會衷心 感 謝他們對委
員會作出的支持及貢獻。

The Council Office委員會辦事處

The Council Office, headed by the Chief Executive, employs 146
staff.

以總幹事為首的消委會辦事處共有職員146人。

The Council Office operates with nine functional divisions, namely,
Complaints and Advice Division, Consumer Education Division,
Finance and Administration Division, Human Resources Division,
Information Technology Division, Legal Affairs Division, Planning andTrade Practices Division, Public Affairs Division and Research andSurvey Division4.

本會工作經由九個部門負責：投訴及諮詢部、消費者 教育 部、財 務及行政部、人 力資 源部、資訊科 技部、法律事務 部、策 劃及商營手法事務 部、
公共事務部和研究及普查部 4。
消委會是提供平等機會的顧主，2014-15年僱用
的傷健職員，佔常額編制的0.7%。

The Council is an equal opportunities employer, with the numberof disabled employees representing 0.7% of the Council Office's
permanent staff in 2014-15.

Finance

財政

The Council derives its income mainly from Government subvention.
Other sources of income (approximately 5%) include proceeds fromthe sales of the Council’s CHOICE magazine and interest income.

本會經費主要來自政府資助，其他收 入來源（約5%）包括出版《選擇》月刊及銀行利息。

The total recurrent and non-recurrent expenditures for the year underreview was HK$105.75 million and HK$5.65 million respectively5.

年內經常及非經常開支分別為港幣1.0575億元
及565萬元 5。

3

See Appendix 3 for full list of Committees and Working Groups.
委員會及工作小組的成員名單見附錄三。

4

See Appendix 4 for the organisation chart of the Consumer Council.
委員會的組織架構見附錄四。

5

See Appendix 5 for the Auditor´s Report and Financial Statements for the accounts of the Consumer Council for 2014-15.
2014-15年的核數師報告和各財務報表見附錄五。

14

RESOLVING DISPUTES BET WEEN			CONSUMERS AND BUSINESSES

調停消費者與營商者之間的糾紛
The Council seeks redress for
consumers by means of conciliation through which disputes are resolved
between consumers and traders by mutually acceptable agreements.
Complaints are a useful source of information which may sometimes
lead to the issue of timely alerts to the public about trade malpractices
while enabling law enforcement agencies to take relevant actions.

消委會致力調停
消費者與營商者之間的糾紛，以求達致雙方滿意的和解方案。
由消費者投訴個案中所獲得的資料，不但有助本會適時向公眾發出有關不良營商
手法的消費警示，亦有助相關執法部門採取適當行動。

Complaints and Enquiries Received

投訴及諮詢Complaint s and enq uirie s are received via tele phone, f a x,
correspondence or the internet. During the year, 87% of all enquiries
were received by telephone, while 54% of complaints were lodged inwriting or via the internet.

本會透過電話、傳真、書信及互聯網接收消費者
的諮詢及投訴。本年度接獲的諮詢有87%來自電
話；投訴方面則有54%透過書面及互聯網提出。

Complaints Statistics Breakdown

消費投訴統計During the year, a total of 101,560 enquiries and 29,547 complaints
were received, representing a 6% decrease in the number ofcomplaint cases compared with 31,334 in 2013-14.

本 年 度 本 會 共 接 獲101, 5 6 0 宗 消費 諮 詢 及
29, 547宗消費投訴。相對2013-14 年度 共 接 獲
31,334宗投訴個案，輕微下跌6%。

Although the Council is not a law enforcement agency and it
does not possess any investigative powers, the Council was able
to achieve a high resolution rate of complaint cases by means ofconciliation: at 73% of cases with pursuable grounds in 2014-15 (SeeFig 4). For cases where traders refused to settle or offer redress,
the complainants were advised to seek redress via other channels,
including civil action6.

雖 然 本 會 並 非 執 法 部 門，並 沒 有 調 查 權 力，在2014-15年度有73%可跟進的個案，經本會調停
獲得解決(見圖四)。對於商號拒絕協商或和解的個案，本會會建議投訴人考慮循其他途徑解決或提出民事訴訟 6。

FIG.1 COMPARISON OF COMPL AINTS IN THE PAST 3 YEARS					圖一 過去三年接獲的投訴數字6Year 年份

2012-132013-142014-15

Total number of complaints 投訴個案總數26,95531,33429,547See Appendix 6 for contact information of Consumer Advice Centres.
消費者諮詢中心的聯絡資料見附錄六。

FIG.2 TOP TEN CONSUMER COMPL AINTS ON INDUSTRIES IN 2014-15				圖二 2014 -15年度首十位消費投訴行業
0

1000

2000

3000

4000

6000

5,091

Telecommunications Services 電訊服務

4,152

Telecommunications Equipment 通訊器材

1,941

Travel Services 旅遊服務

1,614

Electrical Appliances 電器用品
Food & Entertainment Services 食肆及娛樂

5000

1,381

Furniture & Fixtures 傢俬及裝修

1,265

Beauty Services 美容服務

1,155

Computer Products 電腦產品

1,074

Clothing & Apparel 衣飾

1,005

Foods & Drinks 食品及飲品

900

FIG.3 NATURE OF CONSUMER COMPL AINTS IN 2014-15					圖三 2014 -15年度投訴性質
Sales Practices 營商手法

21%

Others 其他

7%

Price Dispute 價格爭議

Wrong Model 錯誤型號20%1%Free Gifts / Discounted Goods 贈品/特價貨品2%

Variation / Termination of Contract 更改/終止合約

2%

Repair / Maintenance Services 修理／維修服務7%

Quality of Services 服務質素

15%Late / Non-delivery / Loss 延期／沒有送貨／遺失

12%Quality of Goods 貨品質素

13%

16

FIG.4 RESOLUTION R ATE OF CASES WITH PURSUABLE GROUNDS IN 2014-15
圖四 2014 -15年度調停成功率
Total number of cases received 投訴總數No. of cases with pursuable grounds 可跟進的投訴個案

29,547
7

20,622

No. of cases in progress 仍在跟進中的個案

1,545

No. of cases resolved 獲得解決的個案

13,894

Resolution rate 調停成功率

73%

Top Five Consumer Complaints

首五位消費投訴

1 Telecommunications Services

1 電訊服務Despite a signific ant drop of 23% over the preceding year,
telecommunications services continued to be the top category
receiving the most complaints with 5,091 cases in 2014-15. The bulkof the complaints were related to disputes concerning fees andcharges (57%) and the quality of services (19%).

有 關電 訊 服務 的 投 訴 於2014 -15 年錄得5 , 0 91
宗，較 去 年 下 跌 2 3 %，但 仍 繼 續 居 於 榜 首。
大 部 分 投 訴 涉及收 費 爭 議（57 %）及 服 務 質 素（19%）。

2 Telecommunications Equipment

2 通訊器材

Complaints relating to telecommunications equipment came second
with a hefty rise of 79% from 2,325 cases in 2013-14 to 4,152 cases in
2014-15. Nearly 96% of the complaints (3,974 cases) involved mobile
phones, including 2,361 cases of consumer dissatisfaction over the
pre-order sales of a newly launched smartphone in high demand.
The nature of the complaints was mainly about sales tactics (1,657
cases) and late or non-delivery of products (1,053 cases).

第二位是通訊器材，共有4,152宗，其升幅十分顯
著，較去年的2,325宗增加了79%。近96%的個案
與手提電話有關（3,974宗），其中2,361宗個案涉
及消費者不滿意一款熱賣的新型號智能電話的預
售安排。這類別的投訴主要涉及銷售手法（1,657
宗）及延遲／未能發送產品（1,053宗）。

3 Travel Services

3 旅遊服務Travel services came third as disputes related to travel services roseyear by year and recorded 1,941 cases, an increase of 19% comparedwith that of 2013-14. Disputes regarding airline services and air tickets
drew 743 cases and 619 cases, representing an increase of 67% and
15% respectively. Sea cruise cases recorded an increase close to
threefold from five cases last year to 23 cases this year. Complaints
were mostly about price disputes (593 cases), quality of services (543cases) and late/non-delivery of services (408 cases) which included
flight delay and cancellation.

有關旅遊服務的投訴位列第三位，其投訴數字逐
年上 升，2014-15年共 有1, 941宗，較 去 年上 升
19%。針對航空公司服務及售賣機票的投訴分別
為743宗及619宗，升幅分別為67% 和15%。有關郵輪服務的投訴 錄得三倍升幅，由去年5宗增
加至23宗。投訴主要 涉及價格 爭議（593宗）、
服務質素（543宗）及延遲 /未能提供服務（408宗），當中包括航班延誤或取消。

4 Electrical Appliances

4 電器產品Electrical appliances came fourth with 1,614 cases, a slight dropof 6% over the year before. Quality of goods (38%) and repair andmaintenance (32%) were the main areas of disputes within thiscategory.

電器產品的投訴位列第四，共錄得1,614宗，較去年輕微下跌6%。此類產品的投訴主要涉及產品質
素（38%）及維修服務（32%）問題。

5 Food And Entertainment Services

5 食肆及娛樂服務

The number of complaints in relation to food and entertainment
ser vices remained in the top five categories with 1,381 cases,
although it witnessed a drop of 12% compared with that of 2013-14.
Service quality (414 cases), sales practices (288 cases) and charge
disputes (273 cases) were the major areas of customer dissatisfaction.

有關食肆及娛樂服務的投訴仍然維持於第五位，個案較 去年下跌12%，共 有1, 381宗。主要引起消費者不滿的問題包括服務質素（414宗）、銷售
手法（288宗）及價格爭議（273宗）。

7

Anonymous complaints, cases with insufficient information, and complaints outside the Council´s terms of reference are in general non-pursuable.
匿名投訴、個案資料不足，及在本會工作範圍以外的投訴，在一般情況下屬未能跟進的個案。

Trends of Consumer Complaints

消費投訴的趨勢

Online Shopping Disputes on the Rise

網上購物爭議顯著上揚A s online shopping has become par t of people’s daily life,
complaints arising from this activity reached 5,403 cases, an increaseof 52% over last year, and involving spending of over HK$20 million.
Most complaints stemmed from purchase of mobile phones (2,336
cases, up 497%) followed by online booking of air tickets andaccommodation (1,102 cases, up 42%). Among these complaints,
35% involved sales practices (1,869 cases, up 365%) alleging that theterms and conditions of the online purchase were not clearly
explained to or readily available for consumers at thetime of placing orders. Disputes arising from lateor non-delivery of goods or services purchased
Complaints
arising fromonline recorded 1,797 cases, an increase of 30%
and postal and courier services 43 cases, anincrease of 115%.

隨 著 網 上 購 物成 為 人們 生 活 的 一 部 分，本 會 在
本 年 度 接 獲5 , 4 0 3 宗 有 關 網 上 購 物 的 投 訴，較
去年上 升52%，涉及 金 額 超 過 港幣2000萬。投訴主要 源於網上訂購手 提電話（2, 336宗，上 升
4 97 %），其 次 是 網 上 預 訂 機 票 及 酒 店（1,102
宗，上 升42%）。當中35%的投訴 涉及營商手法（1, 869宗，上 升365%），主要由於網上銷售條款 不 夠 詳 盡 或 交易 時 未 能 清 楚 向 消 費 者 展 示銷售條 款。另外，本 年度 牽 涉延 遲 /未能 發
送 產 品 及 服 務 的 個 案 有1, 7 97 宗（上 升
3 0 %），有關郵寄及 送 遞 服務 的個案 有43宗（上升115%）。

While enjoying the convenience of internet
shopping, consumers need to be vigilant of theterms and conditions of the offers to ensure theirrights and obligations under the contract. The
traders, on the other hand, are urged to build a soundonline shopping mechanism and a fair transaction platform
to boost consumer confidence.

除了享 受 網 上 購 物 的 方便，消 費 者
亦須 要 加倍 留意相關交易的條 款 細則，換句話 說，自身的 合約權利及責任。另一方面，本會亦促請商戶建 立有 效的
網 上 購 物 機 制及公 平 交易平台，以 加強 消費者
的信心。

ONLINE52

SHOPPING

旅客投訴錄得雙位數跌幅

Double-digit Drop in Tourist Complaints
The Council received a total of 2,623 tourist complaints in 2014-15,
a drop of 11% from the previous year. Complaints filed by Mainland
tourists continued to be the overwhelming majority with 2,150 cases,
albeit a 10% reduction compared to last year.
The more common tourist complaints wererelated to ex pen sive Chine se her bs /ginseng (324 cases) and a sharp increaseof 80% was recorded compared tolast year. Medicine/health food(3 0 5 c ases, d ow n 3 4%) andtelecommunications equipment(273 cases, down 14%) came
second and third on the list.
Most of the complaint cases
involved sales malpractices(1,117 cases), representing
43% of all tourist complaints
and an 11% increase over the
past year.
To strengthen protec tion of
consumer against unfair tradepractices, the Council has beenworking closely with the Customs
and Excise Depar tment andexchanging updated information with iton trade practice related complaints.

%

本年度本會共接獲2,623宗旅客投訴，總數較去
年 下 跌11%。儘 管內 地 旅 客 的 投 訴 較 去 年減 少
10 %，其 錄得 的 投 訴仍 然 是 壓倒 性 的大多數 達
2,150宗。
旅客 投訴普遍 涉及 購買貴價的中藥材 /人 參（3 2 4 宗），與 去 年 比
較，升幅為80%。成藥/保健食品（305宗，下跌34%）
及 通訊器 材（273宗，
下跌14%）則位 列最多旅 客 投 訴 的 第二和第三位。當中大
部分，共 有1,117
宗 投訴 涉及商戶的 銷 售 手 法，佔總旅客投訴4 3 %，升 幅 較 去
年多11%。
為 打 擊 不良營商 手
法和加強消費者保障，本會與香港海關緊
密合作，通報投訴資料和互換訊息。

The Council regularly releases complaint statistics toalert the public about shopping entrapment.
消委會不時公布投訴數字，讓公眾對消費陷阱有所警惕。

18

Naming of Malpractice Traders點名公布不良商店

In July 2014, an online shop selling infant products was named by theCouncil for malpractices. It was the first ever public naming against
online sales tactics detrimental to consumer interests.

本會於2014年7月，因一個售賣嬰幼兒用品的網站的不良營商手法，對其作公開譴 責。這 是本會
首次就 網 上 損害 消費者 利益的 銷售 行為而作出
的點名行動。

The Council had received over 91 consumer complaints against thetrader, involving an amount of HK$285,000, for partial or non-deliveryof goods and undue delay or failing to provide full /partial refund fornon-delivery of goods.
The naming exercise ser ved as timely aler t to consumers anddeterrence to dishonest traders especially the online ones.

本會共 錄得91宗 針 對 該 網 站 的 投 訴，其 不良手法包括未能或只部分交付訂購貨品、延誤退款或
只退回部分或甚至未能退回任何款項，涉及金額
達港幣285,000元。
公開譴責的目的是要向經營手法不當之商號，尤
其 網上 經營者，發出阻嚇訊息，並向消費者提供
適時警示。

Birth Enterprise (China) Limited 寶庫企業 (中國) 有限公司
Trading as birth.hk 寶庫購物網
Unit K, 17/F, Block 4, Golden Dragon Industrial Centre,
No. 182-190 Tai Lin Pai Road, Kwai Chung, New Territories
新界葵涌大連排道182-190號金龍工業中心4座17樓K室IMPROVING PRODUCT QUALIT Y AND SAFET Y

改善產品質素及安全

The Council undertakes researchand test of consumer products with the aim to evaluate
the safety, efficacy, ease of use, durability and environmental
sustainability of the products. This function has the beneficial dual
impact on both consumers and manufacturers.

消委會對產品的安全、效能、使用方便程度、耐用程度及產品對環境的影響等各方面，進行研究及測試。這項工作對消費者和生產商都有益處。

Research and Test Reports

58

研究及測試報告

D uring the year, 5 8 prod uc t re searc h and te s t
年內《 選 擇》月刊發 表 的產品研 究 及 測
reports were published in CHOICE magazine. When
試 報 告 共 5 8 份。當 測 試 發 現 產 品 未 能products were found to fall short of full compliance
符 合相關標準規定 或國際標準，本會 會
with mandatory or international standards, the Council
P U B L I S H E D 隨 即通 知政 府相關部門即時跟 進，並 建
notified the relevant regulatory bodies for immediate
議製造商及其代理商糾正及改善產品。多年
follow-up actions, while also making recommendations to來，本會的研究結果及跟進工作對推動法律規管
the manufacturers and their agents for rectification and product
及執法均有著正面影響 8。
improvement. The Council’s findings and follow-up efforts have
proven over the years to be an effective mechanism in calling for
positive outcomes in regulations and enforcement8.

REPORTS

Types of Product Tests

產品測試的種類

Product tests published in CHOICE can be categorised into three types.

在《選擇》月刊公布的產品測試可分為三個類別。

The first type includes tests initiated and undertaken solely by theCouncil using its own resources. The majority of these are conducted byindependent laboratories in Hong Kong. Should local testing facilities
be unable to meet the Council's requirements, appropriate laboratories
in other jurisdictions were commissioned.
The second type concerns joint tests conducted by the International
Consumer Research & Testing (ICRT). The ICRT is an international
consortium of more than 35 independent consumer organisations. Asan active member, the Council has benefited from the ICRT's joint tests
through which resources and experience from other markets can beeffectively utilised.
The third type involves product tests conducted with relevant test
reports published by the Council jointly with various local Governmentand statutory organisations.

8

第一類是由本會自行發起及安排的測試，經費由
本會獨力承擔。此類測試大部分由本會委託本地
獨 立 的 測 試 機 構 進 行。若 本 地 的 測 試 機 構 未能
達到本會所需的測試要求，便交由其他地區的實驗室負責。
第二類是參與國際消費者研究及試驗組織(ICRT)的聯合測試，ICRT的成員包括世界各地超過35個消費者組織。作為ICRT的活躍成員，本會
透過參與其主辦的聯合測試，有效運用其他地方的資源和經驗。
第三 類 是本會聯同本 地不同政 府 部門及 法 定團體進行的測試及出版的相關報告。

See Appendix 7 and 8 for the lists of product testing reports, product indepth studies and market survey reports published during 2014-15.
於2014-15年公布的產品試驗報告、產品研究及市場調查報告一覽表見附錄七及八。

20

Food

食品

Traditional CNY Festive Food

傳統賀年糕點油器

The Council examined nutrition labels on
40 prepackaged Chinese New Year (CNY)
festive foods from nine chain pastry
stores, including 14 sweet puddings, 15
turnip/taro cakes, and 11 sesame cookies
and crispy triangles. A lot of traditional
CNY favourites were unfor tunately
found to be high in the three nutrients sugar, salt and fat - detrimental to health if
consumed excessively.

本會在 市面上9間連 鎖糕 餅店
搜集40款預先包裝賀年食品，
包括14款年糕、15款蘿蔔糕 /芋頭糕、11款笑口棗及酥角，
研究包裝上的營養標籤資料；發現很多傳統賀年美食都
屬「三高」，即高 糖、高鹽、高脂 肪，過 量 攝 取 這 些 營 養 素 會
損害健康。

Half of all sweet pudding samples were foundto contain at least 25 grams of sugar per 100 grams
ser ving, which exceeded 50% of the World HealthOrganisation (WHO) recommended daily intake limit for free sugars.
According to the nutrition labelling on the package, the pudding withthe highest sugar content was found to contain 43.2 grams of sugar per
100 grams serving, equivalent to nine sugar cubes or just slightly below
the WHO recommended daily intake limit on free sugar. However,after the publication of the report, the related company claimed thata mistake had been made during the preparation of its label. The
report not only warned consumers of the generally high sugar content
in sweet puddings. It also raised a concern that the accuracy of thenutrient labelling seemingly was not always verified and monitored.
The majority of crispy triangle and sesame cookie samples surveyed
were considered high in total fat and saturated fat which is highly
correlated to risk of cardiovascular disease. Consumers were
warned to be wary of the sodium intake from turnip and taro cakes.
Surprisingly high sodium content was also found in sweet sesame
cookies. In fact, in 100 grams serving, two sesame cookie samples
had the highest sodium content among samples in all categories.
Food high in energy is often linked to overweight and obesity.
Crispy triangle and sesame cookie samples were found to contain an
average of 540 kcal of energy per 100 grams, which was equivalent
to 2.3 bowls of rice.
The report advised consumers to shop around and compare theirnutrition labels for sugar, salt (sodium), fat and energy contents, andbe cautious in the volume to buy.

Children's Meals
The Council and the Centre for Food Safety jointly tested
children's meal sets served in 15 restaurant chains. Foodand beverage items popular among children including
burgers, chicken wings, ribs, fries, noodles, pasta,
rice, sushi, corn, pizza, cola, juice, milk, cake andsundae were tested to compare the energy andnutrient content of different children's meals against the
dietary recommended intakes or recommendations of theChinese Nutrition Society and WHO respectively.
The meal samples were found to be high in fat (including saturatedfat), sugar or sodium contents. In the worst cases, for children aged
between three and 11 years, they would have consumed, in a single
meal alone, in excess of their recommended daily intake of saturated
fat, sugar or sodium.

一半年糕樣本每100克含25克或以 上糖，超 過世界衞生 組 織 建議 每日游 離糖攝
取量上限的一半。根據包裝上的營養標籤資料，
最高糖含量的年糕每100克含43.2克糖，相等於
9粒方糖，非常接近世界衞生組 織建議每日游離糖攝取量的上限。然而在報告公布後，有關商戶表示包裝上的資料出錯。本報告除警惕消費者年糕的普遍高糖含量外，亦對市面上營養標籤資料
似乎未必經過核實和監管提出關注。
大部分笑口棗 及 酥 角樣本都屬高總 脂肪 和高飽
和脂肪食品，可影 響心血管系統的健 康。消費者
進食蘿蔔糕 /芋頭糕時應留意鈉含量，甜脆的笑口棗的鈉含 量亦意外地高，每100克分量計，兩
款 笑口棗樣本的鈉含 量 冠 絕所有種 類的食品樣
本。過重及肥胖一般跟進食高能量食品有關。笑口棗 及酥角的樣本，每100克的平均能量為540
千卡，相等於2.3碗白飯。
報告 建 議 消費者比 較各產品包 裝 上的營養標籤
資料，包括 糖、鹽（鈉）、脂肪及能 量的含 量，才作購買決定，並注意購買的分量。

兒童餐
本會與食物安 全中心合作測試15間連 鎖食肆 提供的兒童餐，包括多種受兒童歡 迎的食品及飲料，例如漢堡包、雞翼、烤肋骨、薯條、粉麵、意大利麵、飯類、壽司、粟米、薄餅、可樂、果汁、牛奶、蛋 糕 及新 地。把各兒 童 餐的能量及營養素含量與中國營養學
會及世界衞生組織的營養素參考攝入量或建議作比較。
結果顯示多款樣本有高含量的總
脂肪（包括 飽 和脂肪）、糖 或 鈉。在
最 差 的例子中，一 個兒 童 餐所提 供 的 飽
和脂肪、糖 或鈉，已超 過3至11歲 兒 童的每天 建
議攝取上限。

On the basis of these findings, some of the children's meals wereclearly in need of reducing the fat, sugar or sodium contents. The
report advised parents to be wary of the presence of the high levelsof fat, sugar or sodium in such meals as it is detrimental to the healthof their children, especially when consumed frequently.
The report coincided with the theme of the World Consumer Rights
Day on 15 March 2015: ‘Consumer Rights to Healthy Food’. The
Consumers International called for a Global Convention to protect
and promote healthy diets.

根據是次研究結果，部分兒童餐明顯有需要減低
其脂肪、糖或鈉的含量。報告建議家長注意這些
餐內食物的脂肪、糖及鈉的高含量，因為經常食
用會損害兒童的健康。
報告 切合2015年 3月15日全 球消費者權 益日的
主 題：「消費者有 權 獲 得 健 康 食 物」，國際消費者 聯 會 呼 籲 訂立 國 際 公 約，以保 障 和 促 進 健 康
飲食。

Electrical Products

電氣產品

USB Power Supplies for Mobile Devices

專為流動器材充電的
USB電源供應器

The Council jointly with the Electrical and Mechanical
Services Department (EMSD) tested the safety of
20 USB power supplies with reference to the latest
edition of international safety standard. The Council
also supplemented tests on performance, energy
ef ficienc y and compatibilit y. Among these power
supplies, ten were associated with mobile phonemakers and ten supplied by other sources, including two
without any identification of the manufacturer.
Lesser-known brand power supplies are usually cheaperand more versatile than those of the mobile-device brands,
but they were found to have safety issues. The two unbranded
samples failed the basic safet y requirement of manufac turer
identification, which would be essential for the user to follow-up if
needed. Three samples were found unsatisfactory in the electricstrength test, while two samples were measured with severely
insufficient insulation distance. Other safety non-compliances were
found in the heating and resistance to heat tests. On compatibility,
non-mobile-phone branded models were found to be better thanmobile-device branded ones, in particular for charging up an Apple
iPad. Three models were found to exaggerate their own output
power. As users might have been attracted by such purported
specification offered at a lower price, the case had been referred to
the Customs and Excise Department for follow up.

Breadmakers
The Council conducted a test to evaluate the performance and safetyof 10 breadmakers in the market, with prices varying from HK$499 to
HK$2,380. Two models were found to fall short of the internationalsafety standards in terms of temperature rise or insulation distance. Test
results were forwarded to EMSD for follow up.
In the performance test, test results showedthat even though the same type of bread
was baked, the qualit y might var y for
dif ferent loaf sizes. Breadmakers wereg e n e r all y e n e rg y e f f ic ie n t b u t v a r ie dsignificantly in time efficiency. To make andbake bread using the 500 grams programme
or a programme closest to 500 grams, it took
the models 168 minutes to 300 minutes, a differenceof two hours or more.

本會與 機電 工程署參照最新的國際安全標 準 合 作 測 試了20
個 U S B電源供 應器
的 安 全 性，本 會 還
加 入包 括 效 能、能源效率 和兼容性等
測 試。10 款 樣 本 來 自流 動 電 話 製 造 商，另 有
10 款 來自其他 生 產商，當中有兩款沒有製造商名字。
不太 知名的電 源供 應 器通常比 流 動電話 型號 較
便 宜 及多元化，但亦發現有安全問題。在產品上
印上牌子及廠商名稱為基本安全標準要求，有助
識別及方便用戶日後與代理商跟進，兩款型號未
能符 合要求。3個樣本未能通 過 絕緣強 度 測試，
兩樣本則量得絕緣距離嚴重不足，其他安全問題
出現於溫 升和物料耐熱測試。兼容性方面，非流
動電話型號比流動電話型號表現較佳，特別是替蘋果iPad充電。另外，3款型號標示了較大輸出電流。用戶可能誤以為能用較低價格購買較高規格
的產品，個案已轉交海關跟進。

麵包機
本 會 測 試 市 面 上10 款 麵 包 機 的 效 能 及 安 全 程度，售 價由港幣499元 至2, 380元。測試發現兩款樣本在 溫 升或絕緣 距離方面未達 至國際安 全
標準。本會已將測試結果交予機電工程署跟進。
效 能 方面，結果 顯示 即 使 同一 款 麵 包 機 烤 焗 同一款麵包，麵包的質素可能因所烤焗麵包的重量
而有所差異。麵包機通常都頗節能，在時間效能
方面卻大有分別，樣本麵包機以500克或最接近
500克內置程 序焗製麵包時，所需要時間由168
至300分鐘，即相差約兩小時或以上。

22

Cosmetics And Personal Care

美容儀器及個人護理產品

Slimming Claims of Vibration Platforms

震動平台的瘦身聲稱The Council put under scrutiny the validity of marketing claims andeffectiveness of vibration platforms by a team of experts in the fieldsof physiotherapy, sports science and orthopedics.

本會 請 來 物 理 治療 學、運 動 科 學 專 家 及骨 科 醫生，分析 震 動 平台 的 效 用和 相 關 產 品 宣 稱 的可信性。

Suppliers of vibration platforms promoted the product as a homeuse exercise machine that could bring health benefits including
body weight reduction. Information was sought from the suppliers
to support their claims. In the opinion of the experts, on the basis of
the information supplied, the study found insufficient solid
evidence to support the claim that the use of vibration
platform alone could reduce body fat and bodyweight.
Physiotherapis t s do use similar equipment
to perform vibration therapy on patient as it
helps improve muscle s trength and balance
control. But such therapy needs to be prescribedby physiotherapists in accordance with the client
type, vibration type, frequency and amplitude of vibration,otherwise without a well-planned therapy protocol and suitable
exercise, the effect is minimal.
In the expert views, using vibration platforms to exercise the upper
limbs of the body might, in the long run, damage the nerve in theupper limbs. Users should avoid sitting on the vibration platform toprevent potential spinal injury. Knees should be kept slightly bent toavoid transmitting the vibration to the head and causing discomfort.
Pregnant women, people implanted with pacemaker, and patients ofsevere osteoporosis should not use vibration platforms.

Facial Tissues in Box and in Soft Packs
The Council tested 20 models including 13 in boxes and seven insoft packs of facial tissues.
Labelling specifications such as size and number of sheets areimportant for consumers to choose among products. Among the 13
box models, six were not labelled with the numberof sheets and most without length and widthof the paper. The other seven stated with
the number of sheets. However, only one
could match the stated number while
the rest were slightly less by 0.5% to 4%
according to the test on the samples
measured.
Among the seven soft pack models,
all were labelled with the number ofsheets but three had 2.2% to 4.3%
less sheets than stated.
Since the unit cost of tissues
varied significantly, the report urged
manufacturers of facial tissues to provide
better specification disclosure on the numberof plies and sheets, size and net weight.

供應商聲稱產品是家用運動器材，有保健作用，
包 括 減 去 體 重。本會 向 供 應 商 查 詢產 品 聲 稱 的理據。專家指出，根據供 應商提 供的資 料，未有
充分的實質 證據 支 持單獨使 用震 動板可 有 效 減
少脂肪及體 重。
物理 治療師會使 用類似的器 材 為 病人 進行震 動
治療，以鍛 鍊肌力及平 衡力，但相關治療須由物
理 治 療 師處 方，並 考 慮 病 人 的 狀 況、震 動 的 種類、頻率和震幅，若欠缺周詳的治療方案 及適當的運動，效果有限。
專家意見認 為長 期使 用震 動板 進行上 肢 運 動有
可能 對上 肢 神 經 線 造 成 損 傷。此 外亦應 避 免 直
接 坐 在 震 動 板 上，以 防 令 脊 椎 受 損。使 用 時 應
避 免 雙 腳 完 全 伸直，以 防強 烈 震 動 傳 至 頭部 造
成 不 適。孕 婦、體 內 裝 有心 臟 起 搏 器 和 患 有嚴
重骨質疏鬆人士都不適合使用震動板。

盒裝和袋裝面紙
本會測試了20款面紙樣本，包括13款盒裝和7款袋裝面紙。
標籤 上的資 料例如紙張 大小及 數 量 對 消費者 選
購產品非常重 要。13款 盒裝樣本中，6款沒有標示 每 盒 面 紙 的 張 數，大 部 分沒 有長 度 及 闊 度 資料。餘下有標示張數的7款盒裝面紙中，只有１款樣 本 的面紙 張 數 與 標示 的 數 量 相 符，其 餘 樣 本
根據在測試中量得的張 數均略少於標示的數
量，由0.5%至4%不等。
7 款 軟包 裝 樣本全 部 標示了每 包的 張 數，惟 其 中 3 款 樣 本 比 標
示的少2.2%至4.3%不等。
由於 面紙 樣 本每 單位 的 價
格 存 有 顯 著 的 差 異，報 告
呼 籲 製 造商增加 產 品資 料
的透明度，披露更多如紙張
層數、張 數、大小及 淨重 的
產品資料。

Anti-Wrinkle Face Creams

除皺面霜Product efficacy of skin care products is a matter of consumer
concern. The Council had joined forces with the ICRT in a global test
on 32 anti-wrinkle face creams. Of these, 11 were found available in
the Hong Kong market, with prices ranging from HK$24 to HK$214
per 10 ml (or grams). The best overall performer was the second
cheapest sample priced at HK$48 per ten
grams. And the cheapest sample worked
jus t as well as some of the more
expensive ones.

皮 膚 護 理 用品的產品效 能 是 消費者所關心的問題。本會聯同ICRT進行一項國際性試驗，合共試
驗了32款除皺面霜。當中11款在香港市面出售，零售價由每10毫升（或克）港幣24元至港幣214元。結果顯示，價格第二低，每10克售港幣48元
的除皺面霜樣本，整體表現最佳。而最便宜的樣
本與某些較昂貴的樣本的表現不相伯仲。

In the test conducted in Germany
in winter time, eac h w rink lecream sample was tested onsome 30 volunteers. Eachsubject applied the test productand a standard moisturiser (withno wrinkle-reduction claim as acontrol for comparison), one oneach side of the face, twice a day for aperiod of four weeks.
The test confirmed that there was no miracle product sample
that could dramatically smooth out all facial wrinkles at the crow’s
feet area (wrinkles around the outer corners of the eyes) after fourweeks of daily use. A good majority of the anti-wrinkle cream
samples in the test were found with similar performance as
the standard moisturiser. The report emphasised that
product effectiveness might vary with climate andfrom individual to individual.

Baby Wipe Products
For convenience, many parent s cleanse theirbaby’s bottom, face or hands with baby wipes.
The Council’s study on baby wipes suggested
preservatives in these products might cause harm to
the sensitive skin of babies.
By examining the ingredients on the product labels or
information provided by the suppliers, nine out of 44 models
were found to contain the preservative MIT(methylisothiazolinone),which may lead to severe rash for some babies and young children.
Aside from preservatives, fragrances, fragrance allergens andlanolin were other common allergens in baby wipe products. If rashdevelops on the face, buttock and other areas after using a baby
wipe, and if the adverse reaction resolves after stopping the useof the product, the skin reaction might be related to the use of thebaby wipe.
The report also compared the cost of baby wipes and found thateach piece might cost HK$0.18 to as much as HK$1.92, meaning
reducing their use might also save a lot of money.

試 驗 於冬季 在德國進行，每 款面霜樣本由約30
位試用者使用。試用者在左右兩邊面塗搽不同的面霜，一邊 是所試驗的除皺面霜，另一邊 是對照
保濕面霜（並無標榜除皺功能），一連四星期，早晚各塗搽一次。
結果 顯示，連 續使 用四星期後，沒有任 何一款樣
本能顯著減退眼角太陽穴位置的皺紋。大部分除皺面霜樣本與對照保濕面霜的功效差別不大。此外，報告亦強調產品效果可因氣候或個人而異。

嬰幼兒清潔濕巾
為 求 方便，不 少 家 長會 使 用嬰 幼兒 清
潔 濕 巾 清 潔 嬰 幼 兒 的 臀 部、面 部
或 雙 手。本 會 的 研 究 指出部 分嬰 幼兒 清 潔 濕 巾產 品含有 防腐 劑，可能 損害 嬰幼兒 幼嫩的皮膚。
根據產品標籤或供應
商 提 供 的 資 料，4 4 款
樣 本 中 有９款 含 防 腐 劑MIT(methylisothiazolinone)，
可能 會 令 一 些嬰幼兒 的皮 膚長出嚴重紅疹。
除了防腐劑，香料、可 致敏香料成分及羊 毛脂亦
是其他常見於清潔濕巾的可致敏成分。如面部、
臀 部及 其他部 位 在 使 用清 潔 濕巾後出現 紅 疹，
停用後 情 況 有 所 改善，這 反映 問 題 可能 與 使 用
清潔濕巾有關。
此外，研究比 較了清潔濕巾的費用，發現每片費
用由港 幣 0 .18元 至1. 92元 不 等。減 少 使 用可節
省不少開支。
報 告 建 議 家長，日常 盡 量使 用清 水 及棉 紗 替 嬰幼兒清潔臀 部，並 只在沒有清水的情況下，才考慮使用清潔濕巾。

The report advised parents to use plain water with cotton wool fordaily cleansing of baby's bottom and to consider baby wipe productonly in a situation where water could not be obtained.

24

Household Products

家居產品

Emulsion Paints

乳膠漆

The Council tested ten models of water-based emulsion paints
to enhance public awareness of the problems of Volatile Organic
Compounds (VOCs) and indoor air quality.

本會測試了10款水性乳膠漆，以提高公眾對揮發性有機化合物（VOCs）和室內空氣質素的關注。

VOCs are a common source of indoor air pollution and longterm exposure to elevated levels of VOCs may cause respiratory
diseases and even nerve problems. The test found all models to
be within the maximum limit of 50 gram per litre stipulated underthe Air Pollution Control ( Volatile Organic
C o m p o u n d s) Re g ula t io n, w i t h v a r ia t io n
ranging from under ten gram per litre to
25 gram per litre.
Small amounts of lead (20 ppm to 38
p p m) w e re d e te c te d in fo u r m o d el sof different colours. Minute amount ofarsenic (2.1 ppm to 2.5 ppm) was detected
in one model of different colours. Youngchildren are particularly susceptible to leadpoisoning which may adversely affect the child’s
healthy growth and mental development. Long-term exposure toelevated concentrations of arsenic may increase the risk of skincancer, bladder cancer or heart disease. However, the contentsof the two heavy metals were in compliance with current ecolabelling scheme requirements.
The test also assessed their durability including performance on
impact (resistance to impact by a falling object onto a paint film),
cross-hatch cutting (adhesion to substrate), scrub resistance andmould resistance.

Children’s ProductsChild Car Seats
The Council joined forces with the ICRT in a test report on 11 modelsof child car seats available in the Hong Kong market. In the test,
each sample installed with a child dummy on a real car chassis was
subjected to stringent frontal and side impact tests. Results of thefrontal impact tests indicated that most samples performed wellwhen installed in rearward-facing position. In the side impact tests,
the performance of five samples scored a high rating. Two samples,
however, were less satisfactory.
The samples were also assessed for their safety design such as
the belt design and adjustment for children of different sizes. One
sample was found to have a good safety design when used for larger
children; but when used for a newborn baby, the belt could not be
adjusted tightly to properly fit the baby's body, thus that sample wasgiven only a relatively low score.
Furthermore, the test detected the presence of traces of a numberof hazardous substances in some samples that are potentiallyharmful to the health of a child or the environment. The substances
concerned were formaldehyde, flame retardants and Polycyclic
Aromatic Hydrocarbons (PAHs).

VOCs是室內空氣污染的常見來源之一，長期曝露
於含有高水平VOCs的環境下，可引致呼吸系統疾病甚至產生神經系統問題。所有測試樣本在即用
狀態下的VOC含量，由每公升少於10克至每公升25克，均符 合《空氣污染管制（揮發性有機化合物）規例》的最高含量每公升50克的上限。
4款乳膠漆的不同顏色樣本檢出含微量鉛（由20ppm至38ppm），而另一款乳膠漆的不同顏色樣
本則驗出微量砷（由2.1ppm至2.5ppm）。兒童特
別容易受鉛毒侵害，可能對健康成長及智力發展
有不良影響。長期接觸或攝入過量的砷，可能增
加患上皮膚癌、膀胱癌及心臟病的風險。不過該
等含微量鉛或砷的樣本，都符合現時環保標籤的要求。
測 試 亦 同 時 評 估 乳 膠 漆 的 耐用程 度，包 括 耐 衝擊(抵抗物件撞擊漆膜的能力)、附著力(底層黏附力)、耐洗擦及防霉等方面的表現。

兒童產品
兒童汽車安全座椅
本會與 I C R T合 作，刊登11款 本港 有售的兒 童 汽
車安全座椅的測試報告。測試時，樣本連同兒童假人被放入一部真實車輛的車架內，分別進行嚴
謹的正面及側面撞擊測試。正面撞擊測試結果顯
示，大部分樣本在以後向安裝時的安全表現都很出色。在 側面撞擊測試中，5款 樣本 獲 得較 高的評分，但有兩款樣本的表現則未如理想。
測試亦評估了樣本的安全設計，包括座椅上安全帶的設計，以及座椅能否配合兒童體型而調校。
測試發現其中一款座椅樣本，其安全設計在讓身型較大的兒童使用時表現不俗，但讓較細小身型
的初生嬰幼兒使用時，安全帶並不能調校至緊貼
嬰幼兒，故獲較低評分。
此外，有部分樣本測試驗出含微量可能對兒童健
康或環境有害的物質，包括甲醛、阻 燃劑及多環
芳香烴（簡稱PAHs）。

International Comparative Tests

國際合作產品測試

During 2014-15, the Consumer Council joined forces with consumer
associations in other jurisdictions and stepped up the collaboration
with the ICRT to conduct international comparative tests involving:在2014-15年度，本會聯同其他地區的消費者組
織，加強與I C RT的合作，進行國際性比較測試，
有關產品包括：• Audio-visual and optical products covering mini/micro Hi-Fi●

影音及光學產品—— 微型音響組合、投影機、無線揚聲器、家庭影院揚聲器、頭戴式耳筒、
輕便相機、可換鏡頭相機、攝錄機• Computer and telecommunications products comprising internet●

電腦及通訊產品——網絡保安軟件、雲端儲存
服務、智能手機、打印機、平板電腦

●汽車、道路車輛及相關產品——兒童汽車座椅、
單車頭盔、汽車（全面測試）、汽車撞擊安全●

家居、個人及旅行產品—— 特濃咖啡機、廚師
刀、嬰兒手推車、除皺面霜●運動產品——足球、運動手環

systems, video projectors, wireless loudspeakers, home theatre
speakers, stereo headsets, compact cameras, interchangeablelens cameras and camcorders
security software, cloud storage services, smartphones, printers
and tablet PCs• Automobile, road vehicles, and related products including childcar seats, bicycle helmets, cars (comprehensive testing) and car
crash safety• Household, personal and travel products such as espresso coffee
makers, chef’s knifes, baby strollers and anti-wrinkle day creams• Sports products including footballs and fitness tracker wristbands
Of the tests conduc ted, repor ts concerning anti-wrinkle day
creams and baby strollers turned out to be the most popular topics
among CHOICE magazine readers. The test results concerning
cameras, meanwhile, were viewed by a significant number ofbrowsers of the Council’s Shopsmart website dedicated to visitorsfrom Mainland China.
International comparative tests not only help save resources, butmany of the tests also offer useful and practical purchase advice toconsumers, particularly for more expensive products.

其 中除 皺 面霜及 嬰 兒手 推 車 的 測 試 報 告，深 受《選擇》月刊讀者歡迎，而相機測試報告則成為專為內地旅客而設的「精明消費香港遊」網站的熱門瀏覽報告。
國際性的比 較 測試，不單有助減省資源，不少測
試還提供實用的購買建議予消費者，特別是較昂
貴的產品。

26

PROMOTING SUSTAINABLE CONSUMPTION

推廣可持續消費The Council promotes and suppor ts sustainable consumpt ion t hroug hcomparative product testing and dissemination of information which enables
consumers to make environmentally friendly choices, while also encouraging
consumers to help conservation of natural resources and reducing waste.

消委會藉測試產品及發布資訊，推廣及支持可持續消費，幫助消費者
選擇較環保的產品，並鼓勵消費者保護自然資源，減少浪費。

Topical Issues on Sustainable Consumption

可持續消費的議題

Over the years, the Council has looked into a number of topics
and issues in relation to sustainable consumption and conductedcomparative product testing, in which environmental parameterssuch as energy efficiency, recyclability of products and packaging
materials, durability and emissions of volatile organic compounds
are often incorporated with a view to informing consumers about the
impacts of consumption on health and the environment. The Council
also sends submissions to the Government to support initiatives inenacting legislations for environmental protection.

過去多年，本會研究不少與可持續消費有關的項
目及議 題，並 進行產品比 較 測試，當中納入一些
環境參 數，例如能源效益、產品及包裝的可循環
再用性、耐用程 度 及 揮 發 性 有 機 化合 物 釋出 狀況等，藉以在產品使用，及其對環境及健康的影
響，向消費者提供資訊。本會亦向政府提交意見書，表達支持各項有關環境保護的立法方案。

Electric Cars Shine in Test Performance
The Council published a report on 39 models of private
vehicles tested by the International Consumer
Research & Testing (ICRT) in Europe, covering 25
petrol cars, six hybrid cars, five electric cars andthree diesel cars.
Overall ratings were based on safety,
environmental performance (energy
efficiency, emission of CO2 and otherpollutant s), ease of use, engine
and power-train performance, roadbehaviour and comfort.
Among the models, the five electric cars generally performed well inoverall rating within their own category; they were at the top of theoverall rating in both the supermini and small family car categories.
The test report reinforced consumer confidence in the wider useof electric vehicles to help improve roadside air quality and reducegreenhouse gas emissions.

USB Power Chargers Vary in Performance
The introduction of USB as the general power supply specification
for small electronic and electrical devices can help reduce possible
wastage of stocking different power supplies with different power
connection designs.

電動車測試表現出色
本會刊登了39款汽車的測試結果，涵蓋了25款汽
油車、6款油電混合動力汽車、5款電動車及3款柴
油車。測 試由國際消費 者研 究 及試驗組織（ICRT）在歐洲進行。
總評根據安全保障、環保表現（包括能源效率、二氧化碳及其他污染物排放）、
使用方便程度、驅動系統表現、駕駛表現及
舒適程度等準則評審。
測試結果顯示，5款電動車在其所屬類 別之 總評
大致表現出色，在迷你汽車及小型家庭房車類別
中整體表現亦最佳。
測試 結果無 疑 提高了消費者 對 增加使 用電 動車
的信心，它的普及將 有助改善路邊的空氣質素，並減低溫室氣體排放量。

USB電源供應器表現差異大採用USB作為小型電子和電器產品的普遍供電制式，有助減少因購備不同連接設計的充電器所造
成的浪費。
本會參考現行歐洲委員會的操作守則，為US B電
源供應器進行了能源效益測試。整體而言，利用In the Council’s test on USB power supplies, energy efficiency
measurements were conduc ted with reference to the current
European Commission Code of Conduct (the Code). In general, noload energy consumption (when the charger is on standby mode)
and average energy efficiency, measured and deduced from the test
data, were deemed satisfactory.
However, as the Code is due to be tightened in 2016, only a minorityof the tested samples would meet the updated requirements.
Hence, there would be room for improvement in energy efficiency
and consumption for these products.
In order to save energy, the report recommended users to switch off
or unplug the power supply after use.

Corporate Social Responsibility of Tablet PC Brands
The Council joined the ICRT’s global sur vey on
Corporate Social Responsibility (CSR) of the tablet
personal computer industr y, and evaluatedthe per formance of the individual brands
in addres sing CSR is sues. Consumers areencouraged to purchase products from brands
which perform well to protect labour rights andthe environment.
The survey indicated that the top performer had adequate supply
chain policies on ethical, labour and mineral sourcing requirements
and strong measures to improve product lifetime.
Making good use of the Government’s recycling programme forused desk, portable and tablet computers could help alleviate
the environmental impact created by the disposal of electronics.
Nevertheless, the report recommended that consumers should always
consider repairing to prolong the life of their computers before disposal
so as to reduce waste.
In this aspect, the Council found that some brands did not provide
battery repair/replacement services in Hong Kong, which mightshorten the product life of their tablets.

Recycling of Consumables andCollaborative Consumption
The Council conducted an overview of thelandscape in the recycling field, and thefindings were both informative and encouraging.
Used clothes were the most common
consumables to be recycled in an organised
system in Hong Kong. The recycled clothes
were donated to people in need not only locally
but also abroad to refugees or those of naturalcalamities in Southeast Asian countries. Thosewith lower quality would be recycled to make raw
materials or new products.
The study also found that the growing recycling ofused clothes had spawned an emerging collaborative
consumption market for second-hand apparel and fashion.
The Council cautioned that legislative measures might need tobe reviewed to regulate these new economic activities to strike abalance between the interests of all stakeholders concerned.

測試數據衡量和推算，各樣本在沒有負載下的電能消耗（即供應器在待機模式）及平均能源效率
均達滿意水平。
不過，有關要求將於2016年提升，只有少數測試樣本可通過收緊後的要求。有關產品的能源效率
以及消耗仍有改善空間。
為節省 能 源，報 告 建 議 使 用後 關閉電 源 或 移除
電源供應器。

個人平板電腦品牌的企業社會責任
本會透 過參與I C RT 有關個人平板電腦行業 企 業
社會責任的全球性研究，評估各品牌在不同社會
企業責任議題上的表現，鼓勵消費者購買在保護
環境和勞工權益方面表現較佳的品牌的產品。
研 究 顯示評 分最高的 企 業，其供 應 鏈 政 策 在 道
德、勞工和礦物採購等方面都有恰當的要求，亦
提供延長產品壽命的有效措施。
響應政府的回收計劃，將舊桌面、手提及平板電腦交到公眾回收點作回收用途，可減少棄置電子
產品對環境的影響。此外，報告亦鼓勵消費者先考慮維修電腦，以延長其壽命，減少浪費。
本會 發 現部分 個人平板電 腦品牌未有 在 本港 提供 維修 或 更 換電 池 的服務，這 樣 可能 縮 短 產品的壽命。

回收各類消費品及合作消費
本會研究了本港回收業的概況，所得資訊翔實且令人鼓舞。
「二手 衫」是本港最常見，也最 具系統性地回收
的消費品。回收的衣物會捐贈給本
港 有 需 要 人士及 東 南 亞國家
的難 民或災 民。就算是品
質較 差的舊衣，也可回
收再造 成原材 料，甚或製成新產品。
該研究顯示舊衣回
收持續增長，逐漸
形成了一個二手時
裝的新興合作消費市場。本會提醒，現行法律或需作檢討
以規管這些新興經濟活動，及平衡所有持份者
的利益。

28

COLLECTING MARKET INFOR MATION ON 						GOODS AND SERVICES

蒐集消費品和服務業的市場資訊

The Council collects and analyses market
information concerning services and trades that impact on theeveryday life of consumers, enabling consumers to compare and spend
wisely. Information and opinions are tracked on a regular and systematic basis inorder to monitor long-term trends and identify any issues of concern.

消委會蒐集並分析與消費者日常生活息息相關的市場資訊，協助消費者作出
精明的比較及決定。相關資訊是定時和有系統地搜集，務求可監察長遠趨勢及辨識需要關注的問題。

Topics of Market Surveillance

市場調查焦點

During the year, market surveillance was carried out on a wide rangeof market sectors and commodities, including supermarket prices,supermarket price labelling, laundry services, textbook prices andtravel related services. Consumers were informed of the choices
available and quality of the services provided9.

年內，本會對廣泛類別的行業及貨品進行市場監
測，當中包括 超市價格、超市價格 標示、洗衣 服
務、教科書價格和旅遊相關服務等。蒐集的資訊
有助消費者 知悉市場所提 供的選 擇及瞭解 有關
服務的質素 9。

Groceries
Annual Supermarket Price Survey
In the year und er review, the Council continued it s annual
supermarket price survey on scan data of a basket of 200 topselling items of commodities sold in three major supermarket chains.
Compared with 2012, the aggregate average price of the basket
increased by 0.9% in 2013. Among the 12 categories of products,
eight recorded an upward trend with aggregate average increases
ranging from 0.04% to 6.8%. Prepacked bread/cake and dair yproducts/eggs recorded the most significant increases of 6.8% and4.6% respectively, exceeding the 2013 Composite Consumer Price
Index of 4.3%. Prices for the four remaining categories were down,
ranging from -0.1% to -1.2%.
In the sub-categories, analysis showed more than half (25 out of 42)
increased in price from 0.4% to 11%; the one product group withdouble-digit increase was prepacked cake (11%). Other productgroups with notable price increases were cheese (7.5%), ice cream(6.9%), juice/juice drinks (6.2%), yoghurt/yoghurt drinks (6.2%). On theother hand, 16 product groups were down in average price from 0.1%
to 4.5%, notably, infant diapers (-4.5%), soya drinks (-3.8%), beer (-3.6%),
shampoo (-3.5%), children and adult milk powder (-3.2%). Prepacked
soup was the only product group remained unchanged in price.

9雜貨
年度超市價格調查
年內 發 表 的 超 市價 格 報 告，本會 繼 續 涵 蓋 三 間
主要 大 型 超市200項較 受歡 迎貨品的掃描 數據。與2012年比較，一籃子貨品的總平均售價在2013年上升了0.9%，在12大類貨品中，8類貨品
在同期錄得升幅由0.04%至6.8%，以包裝麵包/蛋 糕和奶類食品/ 雞蛋 類貨品的升幅較 大，分別錄得 6 . 8 % 和4 . 6%，升幅均超 過2013 年綜 合消
費物價指數的4. 3%；餘下4類貨品則下跌-0.1%
至-1.2%。
在42項 貨品組 別中，有 過半 數(25 組 ) 的 總平均售 價 上 升，升 幅 介 乎 0 . 4% 至11%，當中只有包
裝蛋糕組別貨品的平均售價錄得雙位數（11%）
升幅。其他有較 顯著升幅的組別貨品包括：芝士（7.5%）、雪糕(6.9%)、果汁/果汁飲品(6.2%)、
乳酪/ 乳酸 飲品(6 . 2%)。另一方面，有16項貨品
組 別的總平均售 價 錄得跌幅，由0 .1%至4 . 5%，
有較顯著跌幅的貨品包括：嬰兒尿片（-4.5%）、
豆奶（-3.8%）、啤酒(-3.6%)、洗髮水（-3.5%）、
兒童及成人奶粉（-3.2%）。罐裝／紙包濃湯是唯
一總平均售價不變的貨品組別。

See Appendix 9 for the lists of surveys and service study reports published during 2014-15.
2014-15年公布的調查及服務研究報告一覽表見附錄九。

Supermarket Price Labelling
The Council study revealed that the problem
of displayed prices on the shelves at variance withscanned prices at the checkout was not uncommon.
In a total of 21 purchases on 252 discounted
items from five supermarket chain outlets, pricevariance was detected in nearly 60% of thesetransactions. In the majority of those cases,
they were found to charge more, ranging from
HK$0.4 to HK$9.1, or 4.2% to as high as 90%.
Such price discrepancy was often unknown tothe consumers, could seriously undermine theconsumers’ right to an informed choice.
Price discount is a frequent tactic deployed by supermarkets to promotesales. An examination of price tags of major chains revealed a common
price labelling practice known as ‘strike through price’ – a strike throughline to cross out the higher price on the price tag without specificationof what it is. Such price labelling practice was unclear and confusing
to consumers who could only assume that the higher price was theoriginal price prior to discount. The Council further examined the pricetags of 12 specific items in three retail outlets for 31 consecutive days. It
discovered that one retail outlet did not sell any survey items at the ‘strikethrough price’ within the month.

Supermarket Price Watch
The Council has been collecting and displaying daily prices of
products from five on-line food stores/supermarkets. The efficiencyof the Council’s Supermarket Price Watch website has beenenhanced allowing the number of items monitored by the website to
be raised from about 1,650 in February 2014 to about 1,850 in March2015. New categories like bread flour, pet food and frozen seafood
were added. The monthly average number of page views of thewebsite was more than 147,000, representing a threefold increasesince its launch in 2008.

Laundry Services
Laundry Services and Clothing Care LabellingSome 300 complaints on laundry services were brought to theCouncil each year for resolution. The laundry care industry attributed
disputes largely to incorrect or misleading care labels on garments.
A study was conducted on the common practices of local laundry
services and regulations overseas on care labelling.
A majority of the laundry shops solely provide customer service
and subcontract orders to laundry factories. Laundry shops broadly
define their services as dry cleaning, wet cleaning, and wash-n-foldon the price list. However limited information is given as to what
exactly would be provided under each service. The laundry factory
screens each fabric and exercises its discretion on the mode ofcleaning service. Under the current practice, unnecessary disputes
may arise if the factory makes its own judgement to provide service
which deviates from what the customer has explicitly requested.

超市價格標示本會調查發現，超市貨架上的標價與結帳
時的掃描價格不符，情況並非罕見。本會
於五家連鎖超市店舖購買共252件「減價貨品」，交易共21次，在近60%交易中發現價格差 異 的問題。大多數情 況 是多收取 金 額
由港幣0.4元至9.1元，幅度4.2%至高達90%。
消費者往往對價格誤差的情況一無所知，會嚴
重損害他們作出知情選擇的權利。
減價 是 超 市 常用的 促 銷手法。檢 視 本港主要 連
鎖超市集團的價格標示牌，本會發現超市常採用「刪除價格」的標示價格手法，即以刪除線劃過價錢牌上較高的售價，惟沒有明確說明「刪除價格」的性質。這 類標示價格的做法混亂 不清，消費者只能假設較高的價格為折扣前的原價。本會
在3間店 舖連 續31日觀察12款 指定貨品的價格
標示，發 覺有1間店 舖 在 該月內未曾以「刪 除 價格」出售被調查貨品的任何一款。

網上價格一覽通
本 會 繼 續 每 天收 集 和 展 示 五 間 網 上 食 品 店 / 超
市部分貨品的價格，為提高「網上價格一覽通」
網 站 的 效率，監 察 貨品 數目由2014 年2月的 約
1,650件增加至2015年3月約1, 850件，並新增貨品種類如麵包麵粉、寵物食品及急凍海產等。
網站現時的每月平均瀏覽頁次超過147,000，約等於網站於2008年成立初期的三倍。

洗衣服務
洗衣服務及衣物護理標籤本會每年接獲約300宗與洗衣相關的投訴，洗衣業 界 指大部分 爭拗 都源 於衣物標示了錯 誤或 具
誤 導性 的 護 理標籤。因此 本會就 本 地 洗衣 業常見的營商手法 及 外國對 衣物護 理標籤的規管制
度進行了研究。
大部分洗衣店純粹提供顧客服務，衣物洗濯都外判至洗衣工場處理。洗衣店於價目表上，將服務廣義地歸納為乾洗、濕洗和磅洗，而未有針對各
類服務提供具體資料。在洗衣工場，衣物交由有
經 驗 員工分 類和決 定 洗 濯 方 法。在現行 營 運 模
式下，若洗衣工場自行決定提供的服務與消費者
在洗衣店指明的方式有所不同，則有機會產生不必要的爭拗。
本會建議香港應參考外國的成功經驗，積極考慮
引入衣物護理標籤的規管制度。衣物護理標籤的
強制性標準能有效讓 消費者及 洗衣從 業員 知道

The Council suggested that some form of regulation on carelabelling, with reference to successful overseas experiences be30

considered. A mandatory care labelling standard was shown to beeffective in informing consumers and launderers of appropriate
cleaning methods applied to garments, thus extending the usefullife of a product, allowing a consumer to be fully informed about thepotential maintenance costs at the time of purchase, and keeping
down the level of consumer complaints related to garment care.

Textbooks
Textbook Price Survey
For many years, the Council has been conducting textbook pricesurvey. The result has been useful reference for stakeholders. The
average increase in textbook prices was 3.7% in 2014. It was lower
than the rate of increase of the composite Consumer Price Index (CPI)of 4.4% (for the 12 months ended May 2014 over the corresponding
period of last year).

正確的洗濯方法，有助延長衣物的使用壽命，也讓 消費者在 選 購時充分瞭解護 理衣物的潛在費用，亦可減少消費者在衣物護理方面的投訴。

教科書
教科書價格調查
本會 多 年 來 均 會 進 行 教 科 書 價 格 調 查，調 查 結
果成為持 份者的參 考資料。2014年的教科書價
格平均上升3.7%，比綜合消費物價指數（4.4%）（以截至2014年5月止的12個月的平均數與上一
年同期的平均數比較）稍低。

Out of the 586 commonly used textbooks surveyed, 568 had theirprices increased from 0.5% to 5.6%; 18 remained unchanged;
while none recorded price decrease. By subject, senior secondary
Chemis tr y, senior secondar y Combined Science and juniorsecondary Geography were among the top 10% textbooks at thehigh end of price increase.

本 年 的 調 查 涵 蓋 5 8 6 本 廣 用書，5 6 8 本 的 價 格
上 升0.5%至5.6%。18本課本凍結價格，調查中並 沒有廣用書錄得跌幅。以科目而言，升幅最高
的首10%書目有高中化學、高中組合科學及初中
地理。

The same average price increase of 3.7% was recorded for bothprimary and secondary school textbooks. The former rose 0.5% while
the latter dropped 0.1% from the previous year.

小 學及中學的教科書價格均錄得 平均3 .7%的升
幅，前者較去年上升0.5%，後者則下跌0.1%。

Textbook Expenditure Survey
The Council recorded an average increase of 0.6% compared with theprevious year on textbook expenditure, after surveying 51 secondary
schools across Hong Kong. The expenditure amounted to an averageof HK$2,405 for secondary students. Textbook expenditure for the
primary sector based on 54 primary schools surveyed rose 3.2% on
average, amounting to an average sum of HK$2,385 this year.
The survey was conducted with the help of the Education Bureau.
It showed that the rise in textbook expenditures in both primaryand secondary sectors was lower than the latest composite CPI of
4.1% in Hong Kong. The moderate increase in secondary textbook
expenditure was attributed to the fact that the number of required
textbooks was reduced because the number of electives which
students have to take dropped from three to two as indicated bymost secondary schools in the survey; the use of learning materials
prepared by schools became more common this year; the discountoffered by bookstores remained largely unchanged at 5% for thesecondary sector. For the primary sector, the discount offered inmany cases was reduced by 1% to 5%.

教科書購書費調查
本會調查了51間中學的年度教科書購書費，購書費平均比去 年微 升 0 . 6 %，平均每名中學 生的購
書 費為港幣2, 405元。另一方面，小 學購書 費調
查 涵蓋了54間小 學，發 現 小 學 生的平均購書 費較 去年上 升3 . 2%，平均每名小 學生的購書 費為
港幣2,385元。
調查獲得教育局的協助，發現中小學的平均購書
費升幅，均低於政府最新公布之綜合消費物價指
數4.1%。中學教科書購書費的升幅放緩，可歸因
於選修科目的數量普遍由三科減至兩科；並且今年由學校自行編訂教材更為普遍；書局給予中學
教科書的折扣基本不變，維持在95折的水平，但給 予小學教科書的折扣，許多都較去年為低，錄
得1%至5%的減幅。

Textbook Revision Survey
A revised textbook will make the one in use obsolete necessitating
the purchase of the new revised edition, adding to the alreadyheavy burden of parents on textbook spending. On this premise,
the Council conducts the Textbook Revision Survey annually byenlisting the support of professional education experts as panelists
to examine whether editorial changes made (including changes in

教科書改版
教科書改版後，舊版難以重用，學生需要購入新書，在沉重教科書的支出之下，進一步加重家長的負擔。有見及此，消委會每年都進行教科書改版調查，根據由教育專家組成的評審團，審查改content, sequence of chapters, and layout and design) as found in
the sampled revised textbooks are necessary for effective teaching
and learning.

動（包括內容改動、章節遷移及版面/設計變動）及評 估有關的改 動是 否必須 及 是 否能 為教 與學帶來更大成效。

The sur vey this year covered five sets of 13 volumes of seniorsecondary class textbooks comprising Liberal Studies, Chinese
History, Chemistry and Business, Accounting and Financial Studies.
Survey result showed that out of the 13 volumes, only one volume
was judged to be necessary for revision, the proportion was thelowest in five years. The remainders were, however, not considered
totally warranted in their revision.

本年度的調查檢視了5套共13冊高中用書，當中
包括通識教育科、中國歷史科、化學科及 企 業、會 計與 財務概論 科的教 科 書。調查 發 現在13冊
教科書中，只有一冊被評定為有需要改 版，比率
是過去五年的調查中最低。其餘樣本則被評為沒
有充足理據進行改版。

Travel Services

旅遊

Package Tour Consumer Experience參加外遊旅行團的經驗

The Council collected opinions of 2,514 tour members upon theirreturn to the Hong Kong International Airpor t from package
tours abroad during the Chinese New Year. A similar survey was
conducted ten years ago. Overall, the quality of service remained
rather stable over the ten year period between 2004 and 2014, withslight improvement in some areas. In particular, the incidence of tour
cancellation or change requiring tour members to switch to othertours or change the departure date on the grounds of purportedly
insufficient enrolment or unavailability of plane seats had declined
from 5% to 3%. Also, fewer respondents (from 0.9% to 0.5%) reported
the demand for additional fees and charges by the tour operators
after payment of tour prices in part or in full.

本 會 在 農 曆 新 年 期 間，於 香 港 國 際 機 場 訪 問了2,514名參加完外遊旅行團抵港旅客的意見，同
類 調 查 曾 於 十 年 前 進 行。20 0 4 年至2014 年十年 間，消費 者 對 旅 行 團 服務 質素 的 評 分大 致 相
若，但在某些方面顯示略有改善，特別是出現 取
消旅行 團 或 以「不成 團」或「無 機 位」為 理由而要求參團者改團或出發日期等情況的比 率由5%下 跌 至3 %。另外，少了受 訪 者（由0 . 9 %下降 至
0 . 5%）表示旅行社曾在 其 支付 訂金或尾 數 後 臨
時增收費用。

Nearly 70% of the respondents duly paid the exact amount of service
charge recommended by the travel agents. 75% of them considered
the amount to be reasonable, while 7% of them thought otherwise.
They resented the compulsory nature as well as the high level ofcharge set for tipping without regard to the quality of service of tour
escorts and guides. Other areas of unfavourable comments fromtour respondents included the time spent on shopping activities
being alleged as too much; optional programmes at additional feesarranged during the tour; and meals lacking in variety, quantity andquality.
The Council opined that travel agents should draw attention of tour
members to the voluntary nature of service charge which was set
at the upper limit and as a recommendation for reference only. Itshould be up to the consumers to decide whether or not to tip or
how much to tip. Such practice would encourage an improvement in
the standard of service.

近七 成受訪者依 足 旅行社 建 議 的金 額 支付服務
費，當中有七成五認為小費金額合理，但亦有7%
受訪者表示小費金額不合理。他們不滿須按規定
支付小費，其定額也過高，並 未與領隊或導遊的
服務質素掛鈎。受訪者表示的其他不滿包括：購物時間太長；旅 遊期間加插自費活動；膳食種 類
少、分量少、質素欠佳。
本會 認 為旅行社 應 提醒 參團者服務 費的支付屬
自願性質，所訂金額 乃建議之上限及僅供參考；因此應讓消費者自行決定是否支付小費，以及支付的金額，相信此舉有助提升服務質素。

32

Budget Airline Services
The grow th in budget airline
services in recent years brought with
it an upsurge of consumer complaintst o t h e C o u n c i l . To p o n t h e l i s t o f
consumer dissatisfaction concerned pricedisputes. Equally significant was the level ofconsumer dissatisfaction concerning flight delay, cancellation andservice quality.
To enhance consumer awareness, the Council conducted a market
survey on the Hong Kong Low Cost Carrier (LCC) industry focusing
on airline service charge and liability based on ten LCCs which
together share around 90% of the total passenger traffic in the Hong
Kong LCC market. Result of the study showed that the businessproposition between LCCs and the traditional full service carriers(FSCs) are vastly different in nature as LCCs adopt a service-by-item
pricing approach. Unlike FSCs, a LCC ticket covers only the flightand carry-on baggage service. Other services such as checked-in
baggage and in-flight services including food and beverages andentertainment facilities are deemed to be paid items.
In the event of flight delay, cancellation, damaged or missing
baggage, the Montreal Convention stipulates that under nonextraordinary circumstances (such as technical faults) which arewithin airline’s control, air carriers have the obligation to compensate
or render assistance to passengers. Although the findings showedthat while most LCCs were in compliance they had satisfied only theminimum requirements under the international conventions.
Noting the distinct expectation gaps between the service levelof the LCCs and the demand from consumers, practical tips were
offered to consumers to consider before placing their orders. The
Council also urged the industry to improve their quality of customer
service and communication with passengers especially in changing
flight schedules.

廉航服務
近年廉航業務不斷增長，本會所接獲的投訴也隨之上升。在眾多投訴中，令消費者最不滿的為價錢上的爭拗，其次為航班延誤或取消，與及服務
質素。
有見及此，本會就廉航服務業務進行市場研究，
向10間共佔本 地廉航市場約九成客運 量的廉 價
航空公司，在服務收費及遇事時的責任問題進行
調 查。研 究 結果 顯示 廉 航 與傳 統 全 服務 模 式 的
航空公司的營運模式有很大分別，主因是由於現時大多數廉航提供的服務均是採用「用者自付」
的概念，即票價只包括機位和免費攜帶限量的手
提行李，其他附加服務包括托運行李、航班上的服務如膳食以及機上娛樂等均為收費項目。
當 發 生 航 班 延 誤或 取 消、行 李 損 壞 或 遺 失 時，
《 蒙 特 利 爾公 約》規 定 航 空 公司在 非 異常情 況(例如技術故障)下未能履行運輸責任時必須向乘
客 提 供 賠 償 或 協 助。而 調 查 的廉 航 雖 符 合國際
公約要求，但它們大多只符合了《公約》內的最低賠償規定。
鑑於廉航所提供的服務水平，與消費者所需求的
服務質素存在期望上的差異，本會特意於報告內
為消費者提供購買前的實用貼士。本會亦提醒業界 須 提 高服務 質素，特別 是 於 航 班行 程有 變 動時，改善與乘客的溝通。

FOSTERING COMPETITION AND
					A FAIR MARKETPL ACE

促進市場競爭和公平交易
The Council undertakes research and study on various aspects of market
behaviour to advocate fair competition and ensure best practices in the marketplace.
Responsible trade practices and a level-playing field are conducive to ensuring better
prices, increased choices and higher quality of products and services, which are alldesired effects of consumer satisfaction and economic efficiency.

消委會就不同的市場行為進行研究，
以倡議公平競爭及良好營商手法。負責任的營商手法和公平的營商環境可以為消費者帶來合理的價格、更多的選擇，以及更高質素的產品和服務，從而讓消費者稱心滿意及達致經濟效益。

2

indepthTopical Issues of Competition andTrade Practices

D u r i n g t h e y e a r, t h e C o u n c i l a d v i s e d t h eGovernment and the trade on various matters
REPORTS by way of indepth studies regarding competition
and trade practices in sectors including electricity
PUBLISHEDand resid ential proper t y mar ket s, as well as
consultation submissions10.

Improving Regulation of Market
Guidelines on Competition Ordinance

The Council put for ward it s suggestion on the enforcement
guidelines of the Competition Ordinance with the emphasis on
a consumer welfare approach in interpreting the rules of theOrdinance.

Reform for the Electricity Market
The Council released a report entitled Searching for New Directions– A Study of Hong Kong Electricity Market in December 2014 which
recommended a progressive and holistic approach to review andreform the electricity market in Hong Kong.
The study with help from experts of the Consumers International
specifically looked into the international experience of electricity
regulator y reform in major market s and it s implic ations for
consumers. Locally, the Council engaged extensively stakeholder
groups including professional and industry associations, powercompanies, environmental groups, ac ademia as well as theGovernment. Three major aspects in the electricity market, namely
regulation, competition and sustainability were examined.

競爭及營商手法的議題
年內，本會就不同議題 進行 深入研究，當中包括
電力及住宅物業市場的競爭及營商手法，向政府及業界提供意見，並就政策諮詢作出回應10。

改善市場規管《競爭條例》指引
本會就《競爭條例》的執法指引向競爭事務委員
會提供意見，強調在詮釋條例時應著重消費者權
益。

改革電力市場
本會在2014 年12月發 表 題 為《探 索 新路向——香港電力市場研究報告》，建議以漸進及綜觀的方式檢視及改革香港電力市場。
研究得到國際消費者聯會的海外專家協助，檢視
國際上電力市場規管改革的經驗，以及其對消費者的影響。本地方面，本會亦廣泛地與各持份者
溝通，包括專 業 及行業 組 織、電 力公司、環保團
體、學者和政府等。報告旨在檢視香港電力市場
的規管、競爭以及可持續發展等三大重點。

10 See Appendix 10 for the list of submissions during the year.
本年度提交的意見書一覽表見附錄十。

34

The repor t concluded that Hong Kong needs a more
holistic, transparent and fairer regulatory regime in orderto adopt to the new environmental policies for emission
deduction, and to be fair to consumers by having the two
power companies to share the business risks.
In order to mitigate tarif f pressure in the coming years, theCouncil also called for a regulatory framework that could enable ameaningful public participation in designing the policies and put
much more vigorous focus on consumer welfare.
It was also observed that liberalisation in the generation market may
offer more benefits to consumers in the long run as a diversified fuelmix and generation portfolio would support risk management in
aspects like fuel security and better price stability. In this regard, fair
access to networks would be critical for any reform in the market.
In connection with liberalising the market, the Council also proposedthat the Government should further explore the opportunity of
renewable energy and the introduction of small-scale gas generation
facilities for sustainable development in power generation.
The Council also raised the issue of fuel poverty to low-income
consumers, and proposed the formation of an Energy Commission
to tackle the issues raised in the report and ultimately to meet futurechallenges posed by various objectives of the Government's energy
market reform policy.

Review on Sales of First-hand Residential Properties
The Council conducted an indepth study, entitled Study on the Salesof First-hand Residential Properties – A Review of the Regulatory
Regime and Recommendations on the Way Forward, with a view tofinding out how prospective purchasers were treated in propertytransactions, and the state of compliance by property developers
under the Residential Properties (First-hand Sales) Ordinance (theOrdinance). A combination of survey, focus group meetings and fieldvisits were carried out to gather consumer opinions and assessment
on trade compliance.
The Council had identified some trade practice concerns that could
potentially give rise to the wrongful proliferation and disseminationof market information on supply and demand, seriously undermining
the consumers' right to be informed.
While the Ordinance stipulates the minimum requirement on thenumber of units to be included on a price list, it stopped short ofrequiring all the units covered on the price list to be made available
for sale concurrently. Gray areas in the law might lend legitimacy
to undesirable trade practices of releasing property units in small
batches, and the potential to influence the supply situation andencourage market speculation.

研究結論是香港需要一個能平衡各方利益、具透明度和公平的規管制度，以滿足減少氣體排放的
新 環保 政 策和促 進兩間電 力公司能 以公 平原則
與消費者共同分擔經營風險。
為了減輕未來幾年電力服務的加價壓力，本會亦
促請未來的監管架構，必須要讓公眾能夠有機會
參與討論政策的制定和更著重保障消費者權益。
本會亦觀察到開放發電源頭市場，藉著提供一個多元化燃料發電組合，可確保風險管理如燃料供應充足及穩定價格，長遠可令本地消費者得益。因
此，公平進入供電網絡是開放市場關鍵的一步。
在開放市場方面，本會倡議政府重新審視使用可
再生能源的發展機會，並探討引入小型燃氣發電
設施來促進可持續的電力發展。
本會同時 提出低 收 入 消費者面 對 能 源貧 窮的問
題，並建議成立能源管理局，以 處理報告中提出
的各項問題，讓政府有效克服挑戰，最終達成改
革能源市場的政策目標。

檢視一手住宅物業的銷售
本會進行深入研究，並發表《一手住宅物業銷售
研究報告—— 檢視監管制度及未來發展建議》，
研 究探 討 準買家在物業 銷售 過程中得 到怎樣 的
待遇，以及發展商在遵從《一手住宅物業銷售條
例》(《條例》)要求的情況。研究透過問卷調查、
小 組 座 談會 和 實 地視 察，收 集 消費 者 意 見 及 評
估業界的銷售手法是否符合要求。
本會的研究發現多個值得關注的銷售手法，當中
有可能導致發放錯誤的市場供求資訊，嚴重損害
消費者的知情權。
《條例》只規定價單須臚列不少於規定數目的單位，卻沒有規定所有於價
單上列出的單位均須同期放售。《條例》間接讓「唧牙膏」式逐 少 分批推
售單位的不良銷售手法合理化，有可
能會模糊市場供求狀況、助長炒風。

The study revealed that some consumers were dissatisfied thatthe cooling-off period of five working days was too short, and aforfeiture amount of five per cent of the purchase price upon
failure to execute the sale and purchase agreement was too

20

high. As observed from the field visits, there were cases where
prospective purchasers were under great pressure to make quick
purchase decision.
The study also found that while information given to consumers via
sales brochures and price lists was required to be adequate andaccurate under the Ordinance, the prospective purchasers mightfind the information voluminous and confusing, and thus not user
friendly or convenient.
Based on the finding s, the Council put for ward a series ofrecommendations for consideration by the Government, theregulators and the trade with a view to promoting desirable tradepractices and enhancing consumer welfare.

Enhancing Information Transparency
Auto-Fuel Price Monitoring Analysis

In light of rising public outcry of alleged unfair pricing practices
by oil companies, the Council analysed data of international crude
oil and auto-fuel prices from 2013 to 2014, and found signs that
adjustments in auto fuel pricing were ‘quick to go up’ and ‘slow tocome down’.
From the Council’s findings, it could not prove that oil companies
had ‘more going up’, though the data reflected that there were ‘lesscoming down’ situations as the magnitude of pump price cut was
relatively small. In other words, oil companies' product cost margin
on auto-fuel was constantly increasing as the adjustment magnitudeof auto-fuel prices was relatively narrow compared to that of crude/
imported oil prices.
To bet ter protec t consumers' right s, the Council urged theGovernment and the oil companies to enhance transparency andmake available more information, such as detailed data on oil importprices, rental costs of gas stations and other operating costs toenable the public to determine if adjustments in pump prices are
justified.

Launch of Mobile Phone Application‘Diesel Price Calculator’Commissioned by the Environment
Bureau, the Council launched themobile phone applic ation ‘Diesel
Price Calculator’ in February 2015 toenhance auto diesel price competition
among oil companies and to help
consumers make their choice amongv a r i o u s k i n d s of d i s c o u n t s a n dbenefits offered by oil companies.
The new ‘Diesel Price Calculator’ application
provides daily updates on prices and discounts on diesel
fuel together with information about auto-fuel filling sites
by different oil companies. It also serves as a one-stop interface
enabling consumers to keep track of payment records and previously
searched locations.

此 外，研 究 亦 顯 示有消費 者不 滿 現 時 簽 訂 臨 時
買賣合約至執行正式買賣合約期間只有短短五日「冷 靜期」，若 未能 如期完 成 正 式買賣，沒收高達 樓價5%的訂金亦過高。由銷售處 實 地視察可見，不少準買家是在承受莫大壓力下迅速作出買樓決定。
雖然 在《條 例》的要求下，售樓說明書和價單等
須為消費者提供充足和準確的資訊，然而，研究亦發現有關資訊過於龐雜繁瑣，反令準買家不易
理解和造成不便。
就研究結果所得，本會向政府、相關監管機構及
行業提出多項建議，從而推動良好的營商手法，
加強保障消費者權益。

提升資訊透明度
車用燃油價格監察分析
鑑 於油 公司涉嫌不公 平 的定價 行為引起公眾 強烈 反 應，本會分析2013年至2014 年間，國際原
油 價 格和 汽 油 牌 價 等 公 開 數 據，發 現 油 公司 在調整汽油價格時，在個別時段有「加快 減慢」的跡象。
雖然本會從數據分析中，未能引證油公司在上調
汽油牌價時 有「加多」的情 況，但 油公司下調汽
油牌價 的幅 度 相對較 少，有「減 少」的 情 況。換言之，油公司在汽油的產品成 本 利潤率，會因汽
油牌價 下調的幅度較 原油價格或進口價調整的
幅度少，而不斷擴闊。
為進一步保障消費者的權益，本會促請政府及油公司提高透明度，公布更多資訊，如汽油進口價
詳細數據、油站租金及營運成本等，使公眾能判斷汽油價格的調整是否合理。

推出「柴油計算機」手機應用程式
受環境局的委託，本會在2015年2月推出「柴 油 計 算 機」手 機 應 用程 式，目的 是
加強車用柴油市場的價格 透明度，從而
促 進各油公司的競爭，以 及協助消費者
計 算各項優 惠 折扣，以作出適 合自己 的選擇。
「柴油計算機」應用程式提供 各油公司的
車用柴油價格、加油站地 址 及各項優惠折扣資訊，每日更 新。此外，消費者亦可透 過程式，記錄入油付款記錄、以及 過往的油站搜尋記錄，作一站
式管理。

36

Supply of Powdered Formula嬰幼兒奶粉供應The Council conducted an ad hoc survey concerning the supply andprice of infant formula before the Lunar New Year in 2015, one of thepeak seasons for shortage of powdered formula products.

本會在2015年農曆新年前的嬰幼兒奶粉需求高峰期，派員搜集初生嬰兒奶粉的供應和零售價資料。

The survey covered 18 districts and revealed continued shortage
in some districts despite improvement to the supply situation.
Powdered formula suppliers were urged to ensure an adequate
stable supply of the products in the market to forestall any incidenceof price hikes due to shortage.
The survey also showed that generally the prices of powdered
formula at drug stores were lower than those in chain stores.
But considerable price variances were found to exist among the
drugstores themselves.
The Council had been paying attention to the representations inadvertisements and promotional messages for powdered formula.
The Council welcomed the Government's proposal for regulatory
oversight of the powdered formula industry in respect of nutritionand health claims made for their products (including infant andfollow-up formula as well as baby food) so that parents would not
be unduly influenced by formula product claims. The Council also
asserted that any such claims should be scientifically proven by acredible authority to avoid customers being misled by exaggerated
or untruthful claims.

Strengthening Consumer Protection
Regulation of Private Healthcare Facilities

The Council supported in principle the proposals as set out in a
consultation document on Regulation of Private Healthcare Facilities(PHFs), and highlighted the importance of the adoption of twotier complaints handling mechanism in both hospital and nonhospital PHFs, having measures in place to review and oversee theincrement of service fees, the requirement on mandatory report ofsentinel event for ambulatory facilities providing high-risk medical
procedures, provision of recognized service packages for common
operations/treatments and the increase of proposed penalties.
Besides, the Council also recommended that medical organisations
and premises practising cosmetic/beauty services with risks involved
be regulated, and regulatory regime with respect to the operationand quality management of medical laboratories be also introduced.

Regulation of Default Fund Arrangements of MPF
Schemes
The Council responded to a consultation paper entitled Providing
Better Investment Solutions for MPF Members issued by the Financial
Services and the Treasury Bureau and the Mandatory Provident Fund
Schemes Authority (MPFA). The paper put forward the proposal of acore fund to enhance the regulation of default fund arrangements of
MPF schemes.
T h e C o u n c i l i n p r i n c i p l e s u p p o r te d t h e i n t ro d u c t i o n of astandardised, low-fee core fund as a new arrangement in the MPF

調查涵蓋全港18區，結果發現，奶粉缺貨問題雖
然略有改善，但個別地區及品牌型號仍然有所短缺，本會促請奶粉商確保奶粉供應充足和穩定，
避免因缺貨而出現抬價的情況。
調查亦顯示，藥房售賣奶粉的價格一般較連鎖店
低，但藥房之間的價格差異可以很大。
本會亦關注 奶 粉在 廣 告及 宣傳 推 廣時所 採用的
陳述和字句。本會歡迎政府建議立法規管香港的「配方產品」(包括嬰兒、較大嬰兒及幼兒配方產品)及「嬰幼兒食物」的營養和健 康聲稱，以保障
家長不受配方產品的聲稱影 響。本會強調，准許任 何 聲稱的前 提 是 必 須設 立妥 善的評 審 機制，確保有關聲稱具科學佐證，以確保消費者免受誇
張失實的聲稱誤導。

加強消費者保障私營醫療機構規管
本會原則上 支持「私營醫療機構規管」諮詢文件
載列的建議，並 於提交予政 府的意見書中，提出
以下觀點：受規管的醫院及非醫院性質的私營醫
療機構都應採用兩層投訴管理機制，應設立措施
監察及檢討醫療服務收費加價的理據，應規定非醫院性質的私營醫療機構，尤其是提供高風險醫
療程序的日間醫療機構，須向規管當局適時呈報
醫療風險警示事件，應規定私營醫療機構就常見
手 術/程 序提供認可服務套餐，以 及 應提高違 反法例的罰則。
另外，本會於意見書中也建 議，從事涉及 風險的
美容服務的醫療機構及處所應受規管，醫務化驗
所的運作及品質管理亦應引入規管制度。

強積金預設基金安排規管
本會就 財 經事務及 庫 務局與 強 制性公積 金計劃
管理 局（積金 局）聯 合 發布題 為「為強積金 成員
提供更佳投資方案」的諮詢文件作出回應，諮詢
文件 是關於引進 核心 基金 以 提 升對強 積 金 預設
基金安排的規管。
本會原 則上 支 持 引入 劃 一及低 收 費的 核心 基金
作為強積金計劃的新安排，以便不同強積金計劃system to facilitate comparison among funds by MPF scheme
members and induce price competition, thereby lower the fees in
the long term.
With regard to transitional arrangements, the Council considered the
opt-out arrangement not acceptable for the automatic transfer of theaccrued benefits to the new core fund, and suggested that the existing
scheme members be deemed to remain in the same type of fund unlessthe members had indicated a change of their investment choice.

成員能作出比 較，誘發價格競爭，從而長 遠地降低基金費用。
有 關 過 渡 安 排，本會 認 為 在 累 算 權 益自動 轉 移
到新核心基金方面，實 施拒 絕機制，是不可接受的，並建議如計劃成員不表明改變其投資選擇，
便應保留在同類基金內。

Mandatory Provident Fund Schemes (Amendment) Bill 20142014年《強制性公積金計劃(修訂)條例草案》

In its submission to the Legislative Council Bills Committee, theCouncil supported in general the proposals under the Mandatory
Provident Fund Schemes (Amendment) Bill, and highlighted theimportance of strengthening consumer protection in the areas ofphased withdrawal of accrued benefits and the cost to consumers,arrangement for early withdrawal of accrued benefits due to terminal
illness and initiatives to reduce MPF fees.

在提交到立法會法案委員會的意見中，本會大致支持《強制性公積金計劃(修訂)條例草案》下的建議，並強調在不同範疇加強消費者保障的重要性，包括分階段提取累算權益及所帶來的成本費用、因末期疾病提早提取累算權益的安排，以及下調強積金收費的措施。

Promoting Good Business Practices

推廣良好營商手法

Code of Practices of the Laundry Industry《洗衣業營商實務守則》

In encouraging business and professional associations to establish
codes of practices for enhancing service quality and consumer
protection, the Council collaborated with
the Laundry Association of Hong Kong in thedevelopment of a Code of Practices of theLaundry Industry.

為鼓勵商業及專業團體制訂營商守則，以提升服
務質素及加強對消費者的保障，本會與香港洗衣
商會(洗衣商會)共同編製《洗衣業營商實務守則》(實務守則)。

A draf t code was released in March
2015 to collec t views from dif ferent
stakeholders. The code was officiallypublished in July 2015.
Key performance indicators such as thoseregarding the establishment of a complaints
review committee, wide adoption of the codeand periodic review were also set out.

實 務 守 則 草 擬 於 2 0 1 5 年 3 月 發 布，以 收
集 洗 衣 商 會及行 業 持 份 者 的 意 見 及 回應。實 務 守則 於2015 年７月正 式出版。
本會亦就實務守則與 洗衣
商 會 制 訂 工 作 指 標，包括於訂定的時間內設 立
投訴 審 查 委 員會、行業
廣泛採用守則及 定期
檢討行業對守則的認
識 和遵守 情 況。

Review of Code of Banking Practice
The Council gave comments on a draft revised Code of Banking
Practice by the Hong Kong Association of Banks.
The Council was pleased to note that some of its suggestions
were taken on board including the inclusion of a clear definitionon the coverage of the types of financial services and institutionsin the draft code; the requirement of customers’ consent before
introduction of products/services which involve potential risk offinancial loss; and the revision of the provisions in the code relating
to the collection, use, holding and erasure of customer information.

《銀行營運守則》檢討
本會就香港銀行公會新修訂的《銀行營運守則》
草擬提供意見。
本會欣悉 香港 銀 行公會在修 訂 守則時 有考慮 到
本會的部分意見，例如，守則就金融 服務和機構
類型的覆蓋範圍訂出清晰的定義；守則亦訂明為要先徵得客戶同意，才可向客戶推廣含有潛在經濟損失風險的產品及服務；及就有關客戶資料的
收集、使用、保存及刪除的條文作出修訂。

38

ADVANCING LEGAL PROTECTION FOR CONSUMERS

加強消費者的法律保障

The Council advances legal protection for consumers by submitting views
to the Government and other relevant bodies regarding legal developments,
regulatory regimes and codes that may affect the position and welfare of
consumers. Consumers are better protected if their rights are stipulated inlaw or codes of practice.

消委會深信如消費者權益在
法律或實務守則中列明，消費者會得到更好的保障。所以本會就可能影響消費者權益的法律發展、監管制度及守則積極向政府和有關機構表達意見。

Submissions on Legal Protection

5

SUBMISSIONS
on

就法律保障提出意見

During the year, the Council made five submissions
過 去 一 年，本會 從 法 律上保障 消費者的from the perspective of consumer legal protection
角度，就著 不 同 的 事 宜 向 政 府及相 關 機
on matters relating to third parties’ rights under
CONSUMER 構提 交5份意見書。涉及的範疇，包括合
contract law, land titles system, private columbaria
L E G A L 約法下的第三者權利、土地 業權制度、私and stored value facilities. The Council also
PROTECTION 營骨灰安置所的規管以及儲值支付產品的
commented on the draft code of practice for holder
規管。本會亦就毒藥批發牌照持有人、及註冊
of wholesale poisons licence and draft code of conduct
為 藥 劑製品進口商及出口商的 證明書 持 有人 的
for holder of certificate of registration as an importer andexporter of pharmaceutical products.
執業守則草擬本，提供意見。

Submission on the Contracts (Rights of Third Parties) Bill

合約 (第三者權利) 條例草案意見書

Under the Bill, a third party will only be entitled to enforce a benefit
conferred on him under a contract in very limited circumstances.
In most of the consumer transactions, it is likely that the intention
to confer benefit on a third party may not be manifested and theintended beneficiary may not be identified in the contracts.

本會在向立 法會 法 案 委 員會 提 交的意見書中指出，條 例 草 案 只容 許 合 約 外 的 第 三者，在 非 常
有限的情況下，才可行使合約賦予他的權利。然而，絕大部分涉及 消費者的合約，都 不會明示給予第三者權益的意圖，亦不會指明誰是合約的意
向受益人。

The Council proposed that the two-limb test of enforceability
provided in s.4 of the Bill should be relaxed specifically for consumer
third party to the effect that a consumer third party may enforce a
contract when he justifiably and reasonably relies on it or when it
actually confers a benefit on him.

Consultation on Draft Code of Practice for Holder ofWholesale Poisons Licence and Draft Code of Practicefor Holder of Certificate of Registration as an Importerand Exporter of Pharmaceutical Products
In a submission to the Department of Health, the Council was
supportive of the objectives of the Draft Codes to improve thestandards for distribution activities of pharmaceutical products
and ultimately enhance the safety and reliability of pharmaceuticalproducts.

本會建議，在消費者作為第三者的情況下，條 例
草 案 第四 條，有 關 執行 合 約 的 雙 重 要求 應 予放寬。當消費者作為第三者，並有 理由和合理地依據該合約，或該合約實際上賦予他權益時，該消
費者作為第三者可執行有關合約。

《毒 藥 批發 牌 照持 有人執 業 守則》及《註冊為藥劑製品進口商及出口商的證
明書持有人執業守則》草擬本的諮詢
本會認同訂立這些執業守則之目的，即提升藥劑
製品分發活動的水平，以 達 致 加強 產品安全，及提高藥劑製品的可靠程度。

To better achieve the objectives, the Council
submitted that the Draft Codes should offer
concrete measures to be taken by thelicence or cer tific ate holder s to prevent
contamination of pharmaceutical products
and mixing up of dif ferent produc ts. The
Council also suggested that the licence or
certificate holders should provide guidance
and instruc tions on proper storage ofpharmaceutical products through the productl a b e l, p a c k a g e a n d w r i t t e n i n s t r u c t i o n s ,enabling consumers to properly store and use thepharmaceuticals. In addition, the Council called fora prudent review by the licence or certificate holders
before destruc tion of any records. The Pharmacy andPoisons Board is also urged to consider whether a longer period oftime for keeping records and documentation should be imposed tocater for pharmaceuticals with product life span of over two years.

為 更 有 效 達 致 該 些目的，本會 建 議，執 業 守 則 應 就 牌
照 或 證 明 書 持 有人，如 何
防止藥劑製品受到污染，及 避 免 混 淆 不 同 產 品，
提 供 具 體 措 施。而 牌 照
或證明書持有人，亦應透過產品標籤、包裝及說明
書，提供指引，以確保消費
者能正確儲存及使用產品。
此 外，本會亦建 議，牌照或 證
明書 持 有人，應 在 銷毀任 何紀 錄
前，作出審慎的檢核。另一方面，藥劑
業 及毒藥管理局亦應考慮，就壽命期超過兩年
的藥劑製品，應否施行較長的存檔記錄期。

Latest Proposal for the Implementation of the Land
Titles Ordinance - Rectification and Indemnity Issues &Indeterminate Ownership Registers

實施《土地業權條例》的最新建議 —更正及彌償安排、及未能確定物業擁有權的登記冊

In response to the Land Registr y’s latest proposal regarding
the implementation of the Land Titles Ordinance, the Council
reiterated the importance of ensuring that the public have correctunderstanding of all key features, application and implementation of
the Ordinance, such as the scope, applicability and limitation of theIndemnity Fund.

在回應 土地註冊處 就 上 述 事宜作出的最 新建 議時，本 會 重申確 保 公 眾 正 確 瞭 解 條 例 的 所有 特點、適用範圍及實施安排的重要性，例如彌償基
金的賠償範圍、適用性及限制。

The Council acknowledged that screening of registers for eachexisting property to identify indeterminate ownership cases forthe purpose of implementing the proposed Two-stage Conversion
Mechanism would be both impor tant and challenging. The
Council suggested that all existing properties should undergo
primary conversion at the same time after completion of the entire
screening process in order to enhance clarity and certainty to thegeneral public. Further and concurrently, title registration canbe implemented on new land as the problem of indeterminate
ownership would not arise in the case of new land, enabling the
public to enjoy the benefit of the new title registration system earlier.

Submission on Private Columbaria BillThe Council supported the proposed establishment of a licensing
regime to regulate private columbaria and introduction of detailed
requirements on their operation, sale of interment rights andash disposal procedure. At the same time, we also raised various
concerns on the potential risks to consumers in purchasing the rightto inter ashes in private columbaria.
In particular, the Council called for a mandatory cooling-off periodof 21 working days in contracts of sale of interment rights in view ofthe long-term commitment and high contract value usually involved.
To deter misleading sale tactics of unscrupulous sales agents forinterment rights, the Council suggested that licensed columbaria
operators should be obligated to take reasonable care and diligence
to ensure that their agents comply with all the applicable law and act
in a fair and honest manner. The Council further proposed a ban onservices bundling and called on the Bills Committee to consider theestablishment of a compensation fund.

本會認同在實施先前建議的兩階段轉換機制的過
程中，檢查每 個現存物業的登記冊，以找出未能
確定擁有權的登記物業，是既重要又富挑戰的工作。可是，為提高新註冊制度的明確性和確定性，
本會建議，應在完成整項檢查工作後，才讓 所有
現存物業於同一時間一併進行第一階段轉換。另
外，本會亦提議，為讓公眾能更早受惠於新註冊制
度，可先就新土地上的物業實施業權註冊，因它們並不受到未能確定擁有權的問題影響。

私營骨灰安置所條例草案意見書
本會支 持設 立發 牌制度作 為 規管 私營骨灰 安 置
所的建議，並同意就營運、出售龕位 及 處理骨灰程 序等方面訂明詳細規定。同時，本會就消費者
在 購買私營龕位時，可能面對的潛在 風險，表 達關注。
考 慮 到買 賣 龕 位 的 合 約，通常 涉及較 長 的 合 約期，及較 大的金 額，本會主 張買賣龕位的合約，
應提供21個工作天的冷靜期；為防止不良銷售代
理，採用具誤導性的銷售手法，本會建議持牌骨
灰安置所，應以合理的謹慎和努力去確保他們的
代 理人，遵守一切適用的法律，並 以公 平及誠實
的方式行事；本會亦建議禁制綑綁式服務套餐，及促請法案委員會考慮成立賠償基金。

40

Submission on Clearing and Settlement Systems(Amendment) Bill 2015

2015年結算及交收系統(修訂)條例草案
意見書

The Council submitted its views to the Bills Committee of theLegislative Council on the issues relating to stored value facilities(SVF). Whilst supporting the establishment of a mandatory licensing
regime for SVF by way of legislative amendment, the Council called
for an expansion of the scope of the regulator y
f r amewor k to includ e single - pur pose S VF
involving substantial amounts of money, forenhancement of consumer protection.

本會就有關儲值 支付產品(簡稱 S V F) 事宜，向立
法會法案委員會提供意見。本會支持透過修訂現行法 例，就 S V F 設立強制發 牌制度，並促請擴 大
監管制度的範圍，以涵蓋涉及重大金額的單一用
途SVF，從而確保消費者能得到足夠保障。

The Council also submitted that thelicensing criteria and conditions for SVF
issuers should ensure a sufficient levelof consumer protection and fairness
in the contrac t bet ween the SVF
issuers and the SVF users. In particular,
users should be able to redeem theoutstanding stored value without unfair
barriers and gain access to their payment/
transaction records in a cost efficient manner.

本會亦建 議，S V F 發 行人 的 發
牌準則及條件，應包含對消費者
的保障，及SV F發行人 與 SV F使用
者之 間 合 約 的 公 平 性，尤 其 是 S V F
發行人不應設下不公 平的障礙，妨礙
使用者贖回餘下的儲值，並應讓使用者
能以符 合成本效率的方式，取閱他們的付款/交易記錄。

DISSEMINATING CONSUMER INFOR MATION

傳播消費資訊The Council informs and guides consumers
about their rights through the communication of information bymeans of a diversity of media tools and channels. Effective information
dissemination will not only empower consumers to be v igilant against
undesirable trade practices and alert to unsafe goods and substandard services, but alsoenable them to make wise choices and act responsibly.

消委會透過不同媒體及渠道傳遞資訊，讓消費者瞭解其享有的權益。我們相信有效的資訊發布能加強消費者對不良營商手法的警覺，對不安全產品和
劣質服務有所警惕，同時提升他們作為明智和負責任的消費者的能力。

Promoting Consumer Welfare throughAnniversary Commemorative Activities
During the year, the Council launched a series of publicity activities
commemorating its 40 th anniversary of service to promote consumer
welfare. The activities were organised to fully reflect the everreadiness of the Council to move forward with the consumer public
and explore new dimension of consumer protection.
th

40 Anniversary Cocktail Reception
The commemoration of the 40 th Anniversary
was officially kicked off with a cocktail
reception held on 7 April. With theChief E xecutive Mr LEUNG Chunying as the Guest of Honour andwith the presence of nearly 50 0
distinguished guest s including
high-ranking of ficials, business
representatives, former Council
Chairpersons and Chief
Executives, delegates ofconsumer bodies from Macau,
Mainland China and Taipei, theoccasion was a rare show of
support bearing witness to four
decades of successful endeavours
in consumer betterment.
A highlight of the event was a speech deliveredby the Council’s Chairman Prof. WONG Yuk-shan
under the anniversary theme Enlighten-Collaborate-Innovate during
which he shared and reviewed with the audience the 40 years ofdedicated work and achievement of the Council together with the
future directions in consumer protection.

周年紀念活動 推動消保權益
年內，消委會為紀念成立40周年，開展了一系列
推動消保權益的活動，充分體現本會與消費者並
肩向前，共同開創消保權益新路向。

40周年誌慶酒會
本會於4月7日舉 行誌慶 酒會，以 啟 動一連串40
周年的紀念 活動，並 邀得 香港 特別行政區行政 長官梁 振 英 先 生任 主禮 嘉賓。
現 場 冠 蓋 雲 集，包 括 不 少 政 府 官
員、商界代 表、前消委會主 席 和
總 幹 事，以 及 澳 門、內 地 與 台
北 消 保 團 體 領 袖 等 共 5 0 0人
見證這個重要日子。
主 席 黃玉山教 授 於酒會
上 致 辭 時 以「啟 導．結伴．開 拓 」為 主 題，與
賓客一同回顧本會過
往4 0 年 在 推 動 消費權
益方面的不懈 努力和建
樹，並分享未來發展方向。

Chief Executive Mr LEUNG Chun-ying happily
receiving a reproduction front cover of CHOICE
magazine featuring him as the cover celebrity in
1987 as a souvenir gift.
曾於1987年擔任《選擇》封面人物的行政長官梁振英先生，接過以當年月刊封面製成的紀念品，喜上眉梢。

42

Cross-strait Symposium on Consumer Protection

兩岸四地推動消保權益論壇

The first-ever cross-strait symposium on consumer protection,organised by the Council in association with the Macao SAR
Government Consumer Council, was held from 7 to 9 A prilconsecutively in Hong Kong and Macau. The three-day symposium
entitled Oppor tunity and Challenge on Consumer Protec tionoffered a valuable opportunity for consumer leaders and advocatesfrom Hong Kong, Macau, Mainland China and Taipei, to meet andexchange experience and views on topics regarding consumer
legal protection, online purchase, privacy protection and consumer
education for the new generation of consumers.

本會與澳門消費者委員會聯合舉辦的第一屆「兩
岸四地推 動消保權益論 壇」於4月7日至9日分別
在 香港 和澳門舉 行，為期三日。論 壇 以「保護 消費權益—— 機 遇 與 挑 戰」為題，探討 消費者保障
法律、網購、個人 資料保護，以 及新一代消費者
教育等 話題，讓 來自香港、澳門、內地 和台北 等
地的消保組織領袖，彼此交流寶貴經驗及心得。

The symposium was one of the key events to mark the Council’s 40 th
Anniversary. It drew an assembly of some 100 delegates, and also
attracted wide media attention. A total of 23 local reporters and six
reporters from the Mainland attended the event.

是次論壇是本會周年紀念的其中一項主要活動，除了吸引來自四地約100名消保組織代表參加，
亦吸引了眾多媒體的關注，包括23名本地傳媒和6位內地傳媒到場採訪。

《消費新潮》電視特輯Metropolitan Consumers TV Features

由消委會贊助，香港電台攝
製的《消費新潮》電視特輯，是周年紀念的另一
項 重 要 活 動。該 特輯 透 過日常生 活個案、消委會多年的研 究測試 及相關法 例，探 討 與 消
費者保障 相關的
議題。

The Council also launched a series of special TV
features entitled Metropolitan Consumers as oneof the major commemorative activities for the
40 th Anniversary. Sponsored by the Council andproduced by Radio Television Hong Kong
(RTHK), the series explored issues relating
to consumer protection based on daily life
cases, and the Council's years of researchand studies and relevant legislation.
The TV features comprised five episodes
covering topics of consumption in the areasof clothing, food, housing, transportation
and beauty. The audience were remindedof ove r s ig h t s o n t h e p a r t of c o n s u m e r s
commonly found in making transactions and theimportance of establishing good spending habits.
It also aimed to convey the messages about a newand trendy way of spending based on the principleof rational spending and sustainable consumption.
Metropolitan Consumers was broadcast on TVB Jade, RTHK TV
31 and the RTHK website for five consecutive Tuesdays starting inNovember. In addition, Phoenix Satellite Television later acquired
the broadcasting right from RTHK and the programme was shown toaudience in Mainland China.

CHOICE Magazine
The Council's monthly magazine,
CHOICE, is widely recognised as
an independent and impartial
plat form for consumers toaccess credible, reliable anduseful information and advice on
all matters of interest to them.
It features the latest reports on
tests, surveys and indepth studies
on a wide range of consumer goods
and services.

電視特輯共分五集，從 衣、食、住、行、靚 五 方 面，深 入淺出地探討消費議題，
提醒觀 眾一些消費時常見而容易被疏忽的事項和教
育消費者建 立良好的消費習慣。電視特輯也啟導公眾一個「新」和「潮」的消費模式，就是以理性消費為本位，從「按需要，不浪費」出發，達致可持續消費這個大目標。
《消費新潮》於11月連續五個星期二在無綫電視翡翠台、香港電台31台及香港電台網站廣播。鳳凰衛視其後向香港電台取得轉播權，將特輯轉播
給內地觀眾欣賞。

《選擇》月刊
本會出版的《選擇》月刊被廣泛公認為獨立公正的資訊平台，發 放可信、可靠 及 實 用的資訊、建議和意見。月刊主要刊載測試和研究報告、詳細
介紹各種消費品和服務，題材廣泛。

To uphold the principles of independence and impar tiality inevaluating consumer goods and services, the Council does not
accept any offer of advertisement to be published in or donation for
CHOICE.
The print edition of CHOICE is available through both subscription
and sales via retail outlets including newsstands, convenience
stores, supermarkets and bookshops across the territory. The overall
combined sales averaged 20,982 copies per issue in 2014-15, split
evenly between subscription and retail sales. Over 62,000 downloadsof online reports and articles were recorded during the year underreview, which represented an 11% increase compared with theprevious year.
The July issue (#453) featuring, among others, the test reportconcerning the efficacy of anti-wrinkle face creams in wrinkle
reduction and skin hydration, was the top selling issue of the year as
the first print of 26,350 copies were sold out within a few days, andhad to be followed by a reprint of 4,000 copies to meet the demand.
At the Hong Kong Book Fair held in July 2014, the magazine wasvery well received by visitors with the number of new subscriptionsacquired during the fair reaching over 2,100, setting a new record
since the Council joined the book fair in 2007.

Empower Consumer through MediaThe Council maintains close contac t with the mass media on
all mat ters of consumer interest, which contributes
significantly to the fulfillment of the Council’ss tatutor y dut y to dis seminate consumer
information to the public.
The Council is responsive to media
enquiries and makes every endeavour
to provide relevant information
at their requests. The media has
a vital role to play in helping
the Council convey messages
or comments on mat ters ofconsumer concerns throughinterviews on various programmes;and on a regular basis through thepress conferences for the release of
CHOICE, and the media interviews
that follow.
During the year under review, more than
160 press releases and statements were
issued, covering topics published in CHOICE
magazine, and the Council’s responses and positions
concerning significant consumer issues.
The Council’s Chief Executive wrote a bi-weekly column entitled
消費嫺情 published in online am730. She had contributed a total of
25 articles since its debut on 11 April.

本會恪守不接受任何商業廣告及捐款的原則，確保本會在 評定市場上 與 消費者 相關的產品和服
務時，秉持獨立和公正的立場。
印 刷 版《 選 擇 》月刊 的 銷 售 途 徑 分為 訂 閱 和 零售，零售點包括各區的報 攤、便利店、超 級巿場
和書店。2014-15年度月刊的總銷量平均為每期
20 , 9 82冊，訂戶及零 售 各 佔 總 銷量 的 一半。年
內，《 選 擇 》月刊 網 上 版 錄 得超 過 62 , 0 0 0次下載，比去年上升了11%。
2014年7月份（453期）《選擇》月刊報道有關除皺面霜測試的研究，比較各樣本的除皺和保濕效
能。此期銷量為年內最高，初版26,350冊於數天
內沽清，須再版加印4,000冊以滿足讀者需要。
在2014 年7月舉行的香港書展 上，《 選擇》月刊
受 到讀者歡 迎，即場訂閱人 數突 破2,100名，是本會自2007年參加書展以來錄得的最高即場訂閱紀錄。

與傳媒密切聯繫 提升消保意識
消委 會 因 應 各 種 消費 議 題，與傳 媒 保 持 密 切 聯繫，透過傳媒向公眾傳遞消費資訊，以履行
本會之法定職能。
傳媒是本會向公眾發 放 消息的
重 要 橋 樑。本 會 一方 面 積 極
回 應 傳 媒 查 詢，盡 力 就 他
們提出的問題提供相關資 訊；另一方 面，我 們 亦
主 動 透 過 傳 媒 向 公 眾傳
遞 重 要 的 消費訊 息 及 建議，包 括 接 受 訪 問 和 各
類節目專訪，本會在每期《選擇》月刊出版當天舉
行 新 聞 發 布 會，隨 後 也 接
受傳媒的跟進訪問。
年內，本會共發表 超過160篇新聞 稿 和 聲 明，包 括《 選 擇 》月刊 的專題內容，及本會就重 大消費議題發表
的回應和立場書。
此外，總幹事自4月11日起於a m730網站開設名
為《消費嫺情》的雙 周專 欄，與讀者分享消費心得，年內共發表了25篇文章。

44

Enhancing Communication through Internet

透過網站 加強與消費者溝通The Council’s official website (www.consumer.org.hk) provides awide range of information for access by consumers, with barrier-freefeatures for visually and hearing impaired users. Information postedon the website includes press release, information on product recalls
and alerts, Government submissions and shopping tips. Consumers
can also lodge complaints via the website or compare prices of over
1,850 grocery items sold in supermarkets which are updated daily for
consumers’ reference. More than 858,000 unique visitors browsed
the website, with over 1.8 million visits and 6.8 million pageviews
during the year.

本會的網站 (www.consumer.org.hk) 讓消費者輕鬆瀏覽豐富的資訊，並結合無障礙瀏覽功能，
方便傷 健 人 士 使 用。網 站 載 有 的 資 訊包 括 新 聞稿、產品回收及安全警示、政策意見書及消費提示。消費者也可透過網站遞交投訴表格。網站的「網上價格一覽通」涵蓋1,850件超市貨品，價格
資訊每天 更新，以供消費者比 較及參考。去年共有超過858,000獨立訪客進入網站瀏覽，總瀏覽
人次超過180萬，網頁瀏覽量超過680萬次。

During the year, a task force was es tablished to review andrevamp the website with the objectives to enhance user interface,
information accessibility and interactivity. It was hoped that theonline platform could be fully utilised for engaging customers sothat not only information could be disseminated but also customer
feedbacks, opinions and suggestions could be collected throughonline channels. Work is at an advanced stage to launch the new
website shortly in 2015.

年內本會成立專責小組，進行網站檢討和翻新工作，目標是 改良用戶界面、令訪客更容 易搜尋資
訊及加強互動性。本會希望可以充分利用網上平台吸引訪客，除了透 過 網站傳播訊息，同時收 集
訪客的反饋、意見和提議。網站革新工作已在積
極進行中，全新網站將於2015年內推出。

Publicity on Topical Issues

宣揚消費議題The Council released three important reports during the year
including Study on the Sales of First-hand Residential Properties – A
Review of the Regulatory Regime and Recommendations on the Way
Forward in November 2014, Searching for New Directions – A Studyof Hong Kong Electricity Market in December 2014 and Auto-fuelPrice Monitoring Analysis in February 2015.

本 會 於 年 內 共 發 表 了 三 份 重 要 報 告，包 括 於
2 014 年11月發 表《一 手 住 宅 物 業 銷 售 研 究 報
告——檢視監管制度及未來發展建議》；於2014
年12月發表《探索新路向—— 香港電力市場研究
報告》及 於2015年2月公布《車用燃油價格監察
分析 報告》，並分別舉行了新聞發布會及傳 媒簡報會，詳細解釋報告內容。

Press conferences and media briefings were held to publicise theresults, drawing extensive media coverage and public attention.
There were altogether 146 printed news reports, 140 online news
and 25 radio / TV news coverage. The news also aroused heateddiscussion on the social media platforms.

以上報告都獲得傳媒廣泛報道及公眾高度關注，三份報告 合共錄得146篇報章 報道、140篇網上
新聞報道，以 及25篇電台／電視 新聞報道。在社
交媒體平台也引起熱烈討論。

Winners of the
14 t h C o n s u m e r R i g h t sRepor ting Awards posed
fo r a g r o u p p i c t u r e w i t hrepresentatives of theorganisers.
第十 四 屆「消費權 益 新 聞 報
道 獎」一眾得主 與 主辦單
位代表合照留念。

Top Ten Consumer News isheld every year for the public toselect and vote for news which intheir opinion are the most important
to consumers during the year.
「十 大 消 費 新 聞 選 舉」每 年 都 舉行，讓公眾可以投票 選出心目中
最關注的消費新聞。

Raising Public Awareness Through News聚焦消費新聞 提升公眾關注

Highlights of this year included the Consumer Rights ReportingAwards and the Top Ten Consumer News, organised in collaboration
with the news industry to encourage reporting on consumer issues
with a view to promoting consumer protection and public awarenessof consumer rights.

「消 費 權 益 新 聞 報 道 獎」和「十 大 消 費 新 聞 選
舉」是由本會與新聞界合辦的年度盛事，兩項活
動旨在鼓勵傳媒報道消費新聞，促進市民對消費
保障的認識，提高各界對消費者權益的關注。

The Consumer Rights Reporting Awards

消費權益新聞報道獎The 14th Consumer Rights Reporting Awards was organised by theCouncil in association with the Hong Kong Journalists Associationand the Hong Kong Press Photographers Association, with theobjec tive to encourage and award excellence in repor ting of
consumer rights protection.
The Council received a total of 247 entries to the Awards under sevencategories: print news, print features, television news, television
features, radio news, radio features and press photography.
The winning entries highlighted some of the hot topics that wereof public concern during the year, such as the sales practices andregulation of medical beauty services and telecommunications
services, the enforcement of the amended Trade Descriptions
Ordinance and ‘sky-high’ powdered formula11.

Top Ten Consumer News (Year of the Horse)
The Top Ten Consumer News organised by the Consumer Council
jointly with Cable T V News, Radio Television Hong Kong andHong Kong Economic Times and Sky Post was in its 11th year, which
attracted a total of 2,858 voters participating in this annual event.
Members of the public were invited to select and vote for the top
ten consumer news out of a list of 20, which in their view were of theutmost importance to consumers in Hong Kong during the year . The
top two voted news, both drew over 2,600 votes, were in relation tofood safety, reflecting the general public’s main concern. Amongthe top ten news, two of them stemmed from the Council’s study
reports on the sales of First-hand Residential Properties and on thediscrepancy in the labelling of price in supermarket chain outlets12.

第十四屆「消費權益新聞報道獎」由本會與香港
記者協會及香港攝影記者協會攜手舉辦，目的是
為了表彰新聞工作者對保障消費權益的報道。
本會共收到247份參賽 作品，競逐七個組別的獎
項，分別是新聞、特寫、電視 新聞、電視特寫、電台新聞、電台特寫和新聞攝影。
報道獎的得獎作品，題材環繞年內備受公眾關注的熱門議題，如醫學美容服務及電訊服務的銷售
手法和規管問題、新修 訂《商品說明條 例》的實行及「天價」奶粉等11。

馬年十大消費新聞選舉
由本會聯同香港有線新聞台、香港電台、香港經
濟日報與晴報合辦的「十大消費新聞選舉」，今年
已踏入第十一年，共有2,858名市民參與投票。
公眾在20則備 受 消費者關注 的新聞中，投 選 馬
年十大消費新聞。最高得票的首兩則消費新聞均與食品安 全有關，兩者 均得到超 過2,600票，反映公眾對此議題的關注。本會發表有關一手住宅
物業 銷售的研 究報告和超市 標價 與 掃 描價不 符
的調查，亦入選市民心目中的十大消費新聞12。

11 See Appendix 11 for the list of adjudicators and winning entries of 14th Consumer Rights Reporting Awards.
第十四屆「消費權益新聞報道獎」的評判名錄及得獎名單參見附錄十一。
12 See Appendix 12 for the poll result of Top Ten Consumer News (Year of the Horse).
馬年「十大消費新聞選舉」結果見附錄十二。

46

EMPOWERING CONSUMERS THROUGH EDUCATION		

以教育活動提升自我保護能力

The Council, in addition to media
programmes, empowers consumers also by means of education
programmes at the school and community level, which allows consumers
and social groups to acquire the necessary skills and knowledge in rational
consumption, enabling them to think and act as responsible consumers.

除了透過媒體，消委會亦透過學校及社區公眾教育活動來提升消費者的自我
保護能力，讓消費者及不同社群掌握理性消費的技巧和知識，引導他們從負責任的消費者
的角度，去思考及行事。

Education Programmes and Activities

教育課程和活動

During the year, a wide range of education programmes andac tivities, comprising 220 educational talks, workshops andseminars, were organised and conduc ted for various target
groups, including youth, elderly and new immigrants, as well asother interested par ties such as teachers and the vulnerable.
These activities covered a wide range of topics encompassing
consumer rights and responsibilities, consumer protection laws,
sustainable consumption and issues concerning subscription of
telecommunications services and product safety.

本會 全 年 舉 辦了220項 不同類 型 的 消費 者 教育課程 及 活動，包括講座、工作坊和研討會等 不同
形式，並針對不同目標社群的需要，提供相應的內容 和設計，當中涵蓋年青人、長者及新來港人
士，以 及其他界別如教師及弱勢社群等。教育活動的主題廣泛—— 消費者權益與責任、消費者保障法例、可持續消費及備受關注的消費權益問題
如電訊服務及產品安全等。

Enhancing Youth Awareness in Consumer Rights

提高年青人的消費權益意識

The Consumer Culture Study Award

In collaboration with the Education Bureau, the 16 th Consumer
Culture Study Award (CCSA) took place during the year. The CCSA
is one of the largest project-based learning platforms for local
secondary school students. Participants were asked to select a topic
on local consumer culture for study and then submit a report.

消費文化考察報告獎每年由本會及教育局合辦的「消費文化考察報告
獎」，至今已 舉辦 十六屆，是本 地 學界最 大 型的專題研習教育活動之一。參加的中學同學自行挑
選與本地消費文化有關的課題，進行考察調查並
提交報告。

The annual event this year drew a total of 1,121 teams from 104
secondary schools13 . Over 2,500 teachers and students attended
introductory talks organised by the Council, in which they wereguided to contemplate a wide array of consumer issues, andlearned methods needed to conduct cultural studies. It was throughthese talks and the subsequent active engagement of students in
conducting the study that their understanding and awareness of
consumer issues were enhanced and analytical ability strengthened.

年內，第十 六 屆「報 告 獎」共 有 來自104間中學
的1,121隊伍參與這個活動13。本會為老師和同學
特設講座，讓參加者思考各類消費問題並學習考
察方 法，講座 共吸引逾2, 500位師生出席。同學透過出席講座及積極參與活動，對消費議題有更深入的瞭解及關注，亦有助提升分析能力。

Further, 133 workshops and consultation sessions covering over
30 thematic topics were conducted for over 7,800 teachers andstudents as an extension activity of the Award. These activities

本 會 亦 舉 辦 了13 3 場 共 3 0 多 個 不 同 專 題 的 培
訓 及 諮 詢 工作 坊，作 為 延 展 學 習 活 動，共 有 逾
7,800位老師和學生參與。活動旨在啟發同學的

13 See Appendix 13 for the list of winners of the 16th Consumer Culture Study Award.
第十六屆「消費文化考察報告獎」得獎名單見附錄十三。

were held to stimulate creativity and interest in a variety of issues
including consumers’ responsibility and their relationship with theenvironment. Council staff also shared with the participants theconcepts and skills in conducting cultural studies.
Altogether, School Workshop Days were held in 27 schools to give
support to and boost the learning initiative of the participants. On
a School Workshop Day, the Council would conduct four to fivedifferent workshops for as many as 200 students in a single session,
exposing them to different experiences and training.
Two Consultation Days with four sessions as well as 41 advisory
and consultation sessions in schools were held during the year asa support initiative for teachers and students to help improve theirproject ideas and skills.
In order to sustain participants’ interest in consumer culture studies,interest groups on the subject were established in four local schools,
each with 10-15 members, with the assistance of the Council’s
Consumer Education Division as a pilot scheme. Monthly training
talks and workshops were conducted by Council staff while sharing
sessions were held by experienced peer mentors.
The Award was well received by schools as nearly 75% of participating
schools had joined the event for two or more consecutive years. The
rate of participating teams completing the study was a high 99%.
Equally significant, since its inception, the Award had generated
a fruitful collection of over 11,900 study reports based on firsthand data collected by students, and in turn, has helped enrich thearchives of studies on local consumer culture as well as the pool ofteaching resources.

Programmes on the amended Trade Descriptions
Ordinance
To enhance the understanding amongst young people of theamended Trade Descriptions Ordinance, a series of educational talks
and seminars were held. A total of 44 education programmes relating
to the legislation were delivered to tertiary institutions, secondary
schools as well as community and district groups during the year.

Youth Development Service Scheme
The Youth Development Service Scheme was set up to provide
learning opportunities for young people through taking part inconsumer education projects. In the scheme, youth volunteers were
provided with comprehensive training and practical opportunities
while participating in the running of various events and projects
under taken by the Council’s Consumer Educ ation Division.
They were also enlisted to give support to some independent
tasks including working on community projects or production of
educational materials.

創意及興趣，並引導他們對消費者 責任、可持續
消費等課題的關注。同時讓參加者掌握消費文化
考察的概念和技巧。
此外，本會為27間學 校舉 辦「學 校工作坊日」，
以 進一步支援學校參與報告獎。於每次「工作坊日」，本會 派員主持四至五個與消費議題相關的工作坊，讓多達200名學生透過工作坊得到不同
的體驗和訓練機會。
除 此，本 會 亦 舉 辦 了 兩日共 四 節 的「諮 詢 面 談日」及41次 到 校 的「諮 詢面 談會」，以面 對面的
訪談諮詢方式，讓老師和學生就報告提出問題，
而本會職員會就報告的概念及內容作出建議，以提升作品的水平。
為延續參加者對消費文化考察的興趣，本會於四間本地中學推行先導計劃，協助學校成立以10至
15 位同學 為 單位 的 興 趣 小 組。本會 教育 部會為參加 興 趣 小 組 的同學 每月安 排 講 座 及 工作坊 等
活動，亦安排同校富經驗的報告獎前參加者與小組成員分享經驗。
「報告獎」一直獲得本港學界的踴躍支持，本屆參與的學校中有75%已連續兩年或以上參加活動。
另外，參與隊伍中有99%成功完成考察報告。
自報告 獎 舉 辦以 來，已累積 逾11, 90 0多 份的考
察報告，當中全為同學實地考察所得的第一手資料，為本地消費文化研究和消費者教育提供了豐
富的參考資源。

新修訂《商品說明條例》教育活動
為加深青少年認識新實施的《商品說明條例》，
本會舉辦了一系列教育講座及研討會，讓他們瞭
解法 例的內容。年內為大專院 校、中學、社區 及地區組織等舉辦了44項相關教育活動。

青年培訓服務計劃「青年培訓服務計劃」讓學員透過參與協助籌辦
本會的教育活動，加深對保障消費者權益工作的認識。計劃提供全面的訓練和實踐機會，讓學員參
與消委會教育部推動消費保障的社區教育活動、
教材製作，並協助推行本會不同的活動和計劃。
本年度共有超過50位中學生及大學生參與計劃。

During the year, over 50 students from secondary schools andundergraduates from universities participated in the scheme.

48

Training of Tertiary Students

大專學生培訓During the year, the Council continued to provide internship andsummer job training opportunities for 12 students from various local
and Mainland universities, including the Hong Kong Institute of
Education, the Hong Kong Polytechnic University, Hong Kong Shue
Yan University and Shantou University. Full training programmes
were offered to students so that they could acquire practical on-thejob experience by working in different departments which could be
beneficial to their career development in the future.

本會繼續為本地及內地多間大專院校的學生，提供培訓實習和暑期工作機會。年內，共有12位就
讀於香港教育學院、香港理工大學、香港樹仁大
學及汕頭大學等的同學參與。同學透過從實際工
作所 獲得的經驗，及本會提供的各項培訓，為未來的就業和發展，作更好的預備。

Education Programmes for Vulnerable Groups

協助弱勢社群的教育活動

Consumer Education for Senior Citizens

A total of 45 education programmes targeting senior citizens were
held in collaboration with social and community service organisations
during the year. They were tailored to meet the needs of seniorcitizens taking into account their specific mode of consumption andvulnerability to unfair trade practices.

長者的消費者教育活動
本會聯同各社會及社區服務機構，年內合共為長
者提供了45項教育活動。活動針對長者的特別需要和消費模式而設計，讓他們對不良營商手法有所認識。

The programmes focused mainly on health and safety concerns in
the purchase and use of goods and services popular in this particularcohort of consumers. These included health food and equipment,household appliances and dried seafood. Precautions against
consumer traps was one of the hot topical subjects.

活動主 題 主要針 對長 者 消費 經常面 對的各種健
康及安全問題，包括選購健康食品及器材、家居
電器、海味等需留意的地方。其他預防墮 入常見
消費陷阱的介紹，均甚受長者歡迎。

Consumer Education for New Arrivals andDisadvantaged

新來港人士及傷健人士的消費者教育活動

Vulnerability of certain social groups, such as new arrivals andthe disabled, to risks posed by unfair trade practices remained
a constant concern of the Council. Education programmes were
specifically designed for such groups.

本會一直關注新來港人士及傷健人士遇上不良營
商手法而遭不公平對待的機會較大，故此為這些
群組設計特別的教育活動。

In collaboration with Christian Ac tion and International Social
Service (Hong Kong Branch), the Council delivered six educational
programmes during the year to new arrivals from Mainland China.

本會與 基督教 勵 行 會及香港國際社會服務 社 定
期合辦參觀活動及講座，年內為內地新來港人士
共舉辦６項消費者教育活動。

A total of nine specially designed educational programmes were alsodelivered to disadvantaged groups such as the hearing impaired andstudents with mental disabilities or special educational needs.

此外，本會在年內亦為傷健人士舉辦９項消費者
教育活動，對象包括聽障人士、輕 度智障及有特
殊學習需要的學生等。

Train the Trainers

Training Programmes for Teachers

導師培訓

The Government's recent curriculum reform responded favourably
to the Council's call for incorporating consumer education into
the school curriculum. The Council had also been invited tocontribute towards the design of new curricula regarding the key
learning areas of Technology Education and Personal, Social and
Humanity Education. As a result, consumer education concepts wereincorporated effectively into school learning.

消費者教育教師培訓課程To meet with the demand of teachers for more exposure to andunderstanding of current consumer issues encountered in theirteaching, the Council has been providing training programmes toteachers.
During the year, two seminars on the amended Trade Descriptions
Ordinance, jointly organised by the Council with the Education
Bureau, were held in June and Oc tober 2014 for teachers of
Economics and Business related subjects. A separate teaching
sharing session cum workshop demonstration was also organised foradvisory teachers of the CCSA.

政府接納了本會的倡議，在近年的課程改革中，
將消 費 者 教 育 納 入 多 個 中學 科目之 內。本 會 亦
獲邀參與多項中學新課程的設計工作，當中包括「科 技教育」及「社會及 人 文教育」學習領域 的學科，因此消費者教育的概念更有效地融入學校
課程之內。
因應教師對認識時下消費議題的需求，本會設計及主持多個教師培訓課程。
本會分別在2014年6月及10月，與教育局合辦兩次有關新修訂《商品說明條例》的教師研討會，
並在年內為「消費文化考察報告獎」的指導老師
舉辦教師分享會及教學活動示範工作坊。

T h e J o i n t
Award PresentationthC e r e m o n y o f t h e 15
Consumer Culture StudythAward and the 4 Third Age
Persons Consumer Culture Study
Award, held on 22 July 2014 at the
Academic Community Hall of Hong
Kong Baptist University, was officiatedby the Hon. Anna WU Hung-yuk, NonOfficial Member of Executive Council,
and Chairperson of the Competition
Commission. A total of 83 awards to the 73
winning teams were presented before an
audience of 620 guests at the ceremony.

第十五屆「消費文化考察報告獎」及第
四屆「第三齡消費文化考察報告獎」聯合頒獎典禮於2014年7月22日假香港
浸會大學大學會堂舉行，並由行政會
議成員、競爭事務委員會主席胡紅玉女士主禮。典禮共有620
位嘉賓出席，頒發了83個獎
項予73隊得獎隊伍。

50Staff Training for School Teachers

學校教師專業發展工作坊

During the year, staff development programmes were conducted forteachers of two secondary schools. Sharing and advisory sessions
were also held for school teachers to guide students in consumer
cultural studies and project learning programmes.

年內，本會教育部亦應邀為兩所中學的老師主持
培訓活動。本會亦有為不同中學就如何有效推行
消費文化考察及「專題研習」，提供意見。

Staff Exchange Activities with Consumer Protection
BodiesTraining and experience sharing sessions were also provided to ourcounterparts from consumer protection bodies from Mainland China
and Macau.
th

40 Anniversary Activities

與其他消保團體員工的交流活動
年內，本會為來自內地及澳門的消費權益組織員工
主持有關消費者教育的交流培訓活動，以促進機構
間的經驗交流。

40周年活動

4 x 10 Comic Exhibition

4 x 10 漫畫展

To celebrate the 40 th Anniversary of the Council, a roving comic
exhibition was organised and exhibited in three different locationsin Hong Kong from January to March 2015. The exhibition depicted
the changes over the past decades of the diverse consumption
situations confronted by local consumers in the eyes of renowned
comic artists.

為慶祝40周年，本會在2015年1月至3月於香港
三個 地 點 舉 辦 巡 迴 漫 畫 展，藉 著本 地 著名漫 畫
家的視點和作品，演繹過去數十年來香港消費環
境和消費者處境的改變。

The Exhibition displayed comic works of ten eminent comic artists,
including such classics as Old Master Q, Miss 13 Dots, Din-Dong,and newly created stories from DOE Sum, Craig AU YEUNG, Siu
Hak, Yeung Hok-tak, Big Soil, WONG Chiu-tat, and Tina KO. Each of
the artists contributed four comic stories portraying the attitudes,
understanding and values of the characters regarding consumption
in a humorous, ironic and thought-provoking manner.
The comics were displayed together with corresponding echoes inwords from ten renowned cultural critics and 22 young winners of
the Consumer Culture Study Award. These echoes provided further
inspiring insights and interpretations as well as allowing visitors
a much broader perspective to ponder over the consumer issues
depicted.

本會邀請了十位 漫畫家參展，每 位 漫畫家展出4
份經 典作品和新作，包括 老夫 子、十三 點、癲噹的經典故事，及杜琛、歐陽應霽、小克、楊學德、
大 泥、黃照 達和T i n a KO 的新作共四十幅。漫 畫
作品展示著不同的消費故事消費處境，以幽默、調侃和發人深省的手法，表達漫畫角色對消費的
態度、理解和價值觀。
本會繼而邀請十位關心消費的文化創意人，及22
位曾在 歷 屆「消費文化考察報告獎」得 獎者，以文 字 與 展 出 作品 對 話。文 字 回 應 啟發 思考及 解讀，讓參觀者在更廣闊的層面上思考消費議題。

E x hi bi t io n v i si to r s we re al s oinvited to respond to the comics
in writing. Over 2,200 entries
were received. Selected entries
were t hen dis played in t he
subsequent stops as well as on
the designated Facebook page.
The tour attrac ted over 87,0 0 0
visitors in total. 12 guided tours
were arranged for local schools andorganisations for secondar y school
teachers and students, third age persons,elderly and visually challenged persons14.

4x10 Comic Exhibition was one of the major
events held in commemoration of the 40 th
anniversary of the Consumer Council.
「4x10漫畫展」是消委會40周年紀念活動之一。

本 會 同 時 邀 請 參 觀 的 公 眾 人 士 參加「文字．變奏創作比賽」，任意挑選展覽作品，
以 文 字 和 它 對 話、協 奏，三 站 共 收 集 得
2, 20 0 多 份 公眾 文 字回應。優 異作品獲 安
排於次站及尾站同場展出，並刊登在展覽的
臉書專頁。
巡 迴 展 覽 吸引超 過 87, 0 0 0 名 公 眾 人 士 入場 參觀。本會同時為中學師生、第三齡人士、長者及視
障人士等安排共12場導賞團14。

Hong Kong Mobile Film Festival

香港流動影片節The Council sponsored the Best Thematic Micro-filmAward - Consumption is a matter of..., in the Mobile Film
Production Contest 2014 of the 8 th Hong Kong Mobile
Film Festival, which was organised by the Hong Kong
Wireless Technology Industry Association. Entries wereinvited, in the form of micro-films, to encourage greaterawareness of the consumer situations in Hong Kong.
45 entries were received for the sponsored competition
category.

本會於 年內贊助由香港
無線科技商會主辦第八 屆「香 港 流 動 影片
節 —— 流 動 影片製 作比 賽」—— 最 佳 主 題
微 電 影 大 獎「 消 費
是……」，鼓勵以思考消費 處 境 為 主 題 的 微
電 影 創作。大 會共收 到
45件作品參加本會贊助的
比賽組別。

Four production forum and workshops were held by theCouncil in partnership with the Festival organiser to stimulate
participants’ creativity and interest in consumer issues as well as
production skills15.

Educational Resources and Materials
To commemorate the 15 th Anniversary of the Consumer Culture
Study Award and as one of the Council’s 40 th Anniversary Activities, acollection of the previous 15 years’ major winning project reports of
the Award was produced. 3,000 copies of the DVD were distributed
to all secondar y schools providing teachers an important andsubstantial reference in developing and conducting school consumer
education or project learning courses.
A compilation of project reports and presentation videos from theprevious Third Age Persons Consumer Culture Study Award was also
produced to assist the social service sector to engage senior citizens
in the understanding and analysis of the local consumer culture.

本會與 主辦單位舉 辦 共四場 的製作 論 壇 及 工作坊，以 鼓 勵 參加 者以 消費 處 境 為 創 作 意 念 及 素材，並向參加者提供不同的專業培訓15。

教學資源
本會年內共印製及派發了3,000套「歷屆消費文
化考察報告獎主要得獎作品」光碟予各中學，作為本會40周年及「消費文化考察報告獎」15周年紀念活動之一。光碟為教師在消費者教育與專題
研習的教學，提供了豐富而實用的教材。
本會亦將「第三齡消費文化考察報告獎」得獎作品及得獎者在頒獎典禮的匯報片段，編輯成教育
短片集，以供社福機構推動長者瞭解及探討本地
消費文化之用。

14 See Appendix 14 for the list of participating comic artists andcultural critics of the 4x10 Comic Exhibition.
「4 x 10 漫畫展」參展漫畫家及文化創意人名錄見附錄十四。
15 See Appendix 15 for the list of winners of the BestThematic Micro-film Award –"Consumption is a matterof..." in the Mobile Film Production Contest 2014 of the
8 th Hong Kong Mobile Film Festival.
﹣
流動影片製作比賽」最佳主題微電影大「香港流動影片節
獎「消費是……」得獎名單見附錄十五。

52

FORGING CLOSER COLL ABOR ATION FOR
CONSUMER PROTECTION

與其他機構合作保障消費權益

The Council is in constant liaisonand close collaboration with consumer protection
agencies, community groups, regulators, Government agencies,
professional bodies, either locally or overseas at regional andinternational levels, to promote consumer protection.

消委會與海外及本地的消費者保障組織、社區團體、監察機關、政府機構及專業團體在國際和區域層面上，保持聯繫和合作，促進消費保障。

Local Collaboration

本地的合作夥伴

The Council maintains close liaison with the Commerce and Economic
Development Bureau, which oversees the policy on consumer
protection. The Council also works with other Government agencies
and statutory bodies to tender advice on matters of consumer
interest, such as policies and legislation regarding competition,
trade practices, financial services, insurance services, public health,telecommunications, food and product safety and residential property.

本會與 負責 消費者保障政 策的商務及 經 濟發 展
局 保 持緊 密聯 繫，還 與 其他 政 府 機 構及 法 定 團
體協作，就關乎消費權益的相關政策，例如市場
競爭、營商 手法、金 融 服務、保 險 服務、公眾健
康、電訊、食品及 產品安全和住宅物業等各方面
交換意見。

Members and staff of the Council sit on more than 50 different
public advisory committees, including the Competition Commission,
Department of Health – Pharmacy and Poisons (Listed Sellers ofPoisons) Committee, Estate Agents Authority, Food and HealthBureau – Exper t Commit tee on Food Safet y, and Hong Kong
Monetary Authority – Banking Consumer Education Taskforce16.

此 外，本會委 員和 職 員參 與了超 過50 個 公 共 事
務諮詢委員會及工作小組，包括：競爭事務委員
會、衞生署的藥劑業 及毒藥（列載毒藥銷售商）委員會、地產代理監管局、食物及衞生局的食物
安全專家委員會、香港金融管理局的銀行消費者
教育工作小組等16。

Cross-Strait Collaboration

100

In April 2014, the first Cross-strait Symposiumon Consumer Protection, organised by theCouncil in association with the Macao
SAR Government Consumer Council, wasattended
held in Hong Kong and subsequently in
Macau. Some 100 delegates of consumer
CROSS -S TR AITbodies from Hong Kong, Macau, Taipei
and the Mainland including representatives
f ro m 2 8 p rov i n c e s / c i t i e s a t te n d e d t h e
symposium. Through experience sharing andknowledge exchange on topics such as legal protection, crossborder consumption and personal data protection legislation, thesymposium gave insights to consumer bodies across the straits inplanning and leading the way forward.

DELEGATESSYMPOSIUM

During the year, the Council also actively took part in events held by
its counterparts across the straits such as the cross-strait seminar on
consumer protection law organised by the Macao SAR Government
Consumer Council and the seminar for statutory bodies in Hong
Kong organised by the Tsinghua University in Shenzhen.

與兩岸四地消費者組織緊密聯繫
2014年4月，本會和澳門消費者委員會首次聯合主辦第一屆「兩岸四地 推 動 消保權 益論 壇」，共
有近百位 來自香港、澳門、台北，以 及內地28個
省 市地區 的 消保 組 織代 表 參加。論 壇 先 在 香港
舉行，其後移師澳門。論壇討論的議題涵蓋法例
保障、跨境消費和個人資料保護等，透過經驗交
流和知識分享，有助兩岸消保組織策劃及實踐未來路向。
本會同時 也 積極參 與由兩岸 其他 組 織舉 辦的活動，例 如 本 會 派代 表 出 席了由澳 門 消 費 者 委 員
會主辦的「兩岸四地消費者權益保護法律」研討
會，與及由清華大學在深圳舉行的「香港法定機構研討會」。

16 See Appendix 16 for the list of external committees attended by Council members and staff.
本會委員和職員出席的外界委員會名單見附錄十六。

The first-ever Cross-strait Symposium on Consumer
Protection was organised in Hong Kong and Macau.
第一屆「兩岸四地推動消保權益論壇」於香港和澳門舉行。

The Council continued to maintain a close
connec tion with consumer bodies on the
Mainland. More than 220 delegates from ten
Mainland consumer and related organisations
visited the Council during the year. Valuableviews and experience were exchanged.

Regional and International
Collaboration
The Council is an Executive and Council member of theConsumers International (CI) which is a federation of consumer
organisations comprising 250 members from 120 countries andterritories, with a mission to suppor t and strengthen member
organisations and the consumer movement in general while also
representing consumer interests at global and regional levels.
In addition to its membership in CI’s E xecutive and Council
Committee meetings, the Council was also invited by CI to become
member of the Governance Reform Steering Group to take part ingovernance structural review and development so as to enhance theoverall efficiency of CI.
In response to the theme of CI’s World Consumer Rights Day –Consumers Rights to Healthy Food and WHO recommendation on
dietary intakes of free sugars by children, the Council and the Centre
for Food Safety jointly conducted a test on children’s meals. Research
results were released on 16 March 2015. It showed that much to theconcerns of parents, children’s meal sets served in many restaurant
chains were found to be high in fat, sugar or sodium contents.
As a member of the International Consumer Research & Testing(ICRT), the Council collaborated with other members and helped
initiate ideas for joint testing. The joint tests and studies organisedby the ICRT and published in CHOICE during the year covered some
22 types of products, including for example anti-wrinkle face creams,
baby pushchairs, fitness tracker wristbands, soccer balls and tablet
PCs. The Council also participated in/published ICRT's surveys on
manufacturers’ corporate social responsibility covering products
such as coffee beans, soccer balls and tablet PCs.
In September, the Council paid a courtesy visit to ICRT in England to
discuss strategic direction and co-operation with key ICRT partners.
In the same month, representative was also sent to attend ICRT's
Main Meeting held in Montreal, Canada.
The Council also showed support to events organised on a regional/
international level so as to leverage the opportunities to strengthenties and exchange. In April, the Council’s representative took part in
the Consumers International Asia Pacific Regional Meeting held in
Thailand. It also took part in the World Economic Forum in Tianjin in
September, an international conference joined by 1,900 participantsfrom 90 countries around the world.

年 內，本 會 與 內 地 各消 費 者
協會保 持 密切聯繫，共 接 待了逾220位來自內地10個消保組織及相關機構的代表到
訪，互相分享和交流意見。

地區及國際性合作網絡
消費者委員會是國際消費者聯會（國際消聯）的執行委員及理事會員。國際消聯成員來
自120個國家及地方的250個消費者 組 織，目標
是協 助成員機 構加強 消費 者 權 益 保 障 工作及在國際和區域性層面上促進消費者權益。
本會除了參與國際消聯的執行委員會會議和理事
會會議之外，年內還獲邀成為管治改革工作小組
成員，參與管治架構的檢討及發 展工作，從而提
升國際消聯的工作效率。
為響應國際消聯2015年全球消費者權益日的主
題：「消費者獲得 健 康 食物的權利」及世界衞生
組 織 就 成人 及 兒 童 游 離 糖攝 取 量的最 新指引，本會於3月16日公 佈了與食物安全中心合作「兒童餐」測試結果，發現多間連鎖食肆提供的兒童餐中，多款 樣本含有 高含 量 的脂肪、糖 或 鈉，對家長而言值得關注。
本會也是國際消費者研究及試驗組織（ICRT）的成員。年內，本會與該組織成員共同建議及進行
聯 合測試項目。刊登於《選擇》月刊的聯 合測試
及研 究 報 告所 涵 蓋 的產品約22類，包括除皺 面
霜、嬰兒手推車、運動手環、足球及平板電腦等。
本會亦參與/發表 ICRT 對生產商企業社會責任
進行的調查，其中涉及的產品有咖啡豆、足球及平板電腦。
去年9月，本會代 表曾前往英國I C RT總部作禮節
性 拜訪，雙 方 並 討 論 發 展 策 略及 加強 I C R T成員之間的合作。同月，本會派員出席ICRT在加拿大蒙特利爾舉行的ICRT主會議。
此外，本會亦支持區域 和國際性活動，以 充分利
用這些機會，加強 與其他機構的聯繫和交流。去
年4月，本會代 表參 與國際消聯在泰國舉行的亞太區會 議。同年 9月，本會亦派 員出席在 天 津 舉
行 的 世界 經 濟 論 壇，來自世界 各地 9 0 個國家共1,900名代表參加了該次大型國際會議。

54

COMMENDATIONS AND COMPLIMENTS

嘉許與感謝

Over the years, the Council and its staff have won recognition for dedicatedservice to the community and received numerous compliments and lettersof appreciation from consumers.

消委員會盡心竭力為市民服務，
多年來本會及職員都獲得嘉許及消費者的感謝信，表示對其工作的認同。

Deputy Chief Executive Mr Simon CHUI receiving the award at the Web
Accessibility Recognition Scheme Awards Presentation Ceremony.
消委會副總幹事徐振景先生於「無障礙網頁嘉許計劃」頒獎典禮接受獎狀。

Gold Award forBarrier Free Website
The Council won recognition for
its barrier-free website speciallycatered for users with special
needs. In support of an inclusive
society, the Council incorporated
barrier-free features into its website
since 2012 with the aim of facilitating
equal access for users with special needs.

The website received the Gold Award at the 2014 Web Accessibility
Recognition Scheme Awards for attaining the highest criteria interms of barrier-free accessibility. The awards were co-organisedby the Office of the Government Chief Information Officer
and the Equal Opportunities Commission.

The Ombudsman's Awards 2014
Ms Ella LAU, Senior Complaints & Advice Officer,
was presented with the Ombudsman’s Awards 2014
in appreciation of her exemplary performance incustomer service and complaint handling.

無障礙網站獲金獎
消委會為 有特別需 要 人士成 立的無障礙 網站獲
得嘉許。為促進社會共融，本會自2012年起為其
官方網站加設無障礙版的瀏覽網頁，令有特別需要人士有平等機會獲得消費資訊。
網站獲得由政 府 資訊 科 技 總 監辦公室 及平等 機會委員會合 辦的2014「無障礙 網頁 嘉許計劃」
的最高標準金獎。

申訴專員嘉許獎2014
本會高級 投 訴及 諮 詢主任劉倩慈女士獲授予
2 0 14 年「申 訴 專 員
嘉 許 獎 」，以 表 揚劉女士處 理客戶
服務及 消費投 訴的卓越表現。

Words of Thanks

感謝函During the year, Council staff received letters of appreciation fromconsumers, who had sought redress by means of lodging complaints
or filing claims with the Consumer Legal Action Fund.

本會在年內接 獲 不少曾獲本會 協 助處 理 投訴或
經消費者訴訟基金索償的消費者來函致謝。

We would like to express our sincere thanks to the members of the
public for placing their trust in our service, and a team of professional
staff who served consumers with genuine care and by listening
patiently and carefully.

我們衷心感謝市民對我們的信任，亦藉此向我們的專業團隊，一直細心聆聽及用心服務消費者，表示謝意。

「本人年屆75歲，洗衣機壞了要維修，幸得消委會職員及時跟進，細緻了解情况，還實地
到家觀察，又聯絡商號的服務中心悉心處理。經消委會 協調後，商家同意免費搬 走洗衣
機回廠修理，並在5天後將修好的洗衣機搬回我家安裝妥善。在整個過程中，各位師傅的服務態度都是良好和可讚的。
特奉此函，感謝貴會的認真工作和有效幫助。投訴主任的精神值得發揚。20天的維修事
件說明了，只要有愛心，事在人為，香港有得救，明天會更好！」“I would like to express my heartfelt appreciation to the Consumer Council,
especially the case officer for the timely and meticulous follow up and efforts on
handling my complaint case.
I am very impressed by the dedication, efficiency and the high quality of his works.
He showed serious and mature attitude in handling my case. He also provided
valuable advice and updates to me patiently.
Through this case, I witness and treasure the important role and mission of theConsumer Council in helping the consumers in Hong Kong. Look forward to seeing
the continuous growth of the Consumer Council. Thanks again for the big help!”「我的手機已收到，對您們辛勤負責任的工作態度深深地表示敬意！為您們敬業的精神
折服！也正是通過您們的工作，讓我首次香港之行留下美好的回憶！發自內心的感慨：您們真好！香港真好！謝謝！」「由於香港消費者委員會的深度介入和職員的辛勞工作，商號已補發另一配件和退款港
幣4,000元……我們作為消費者對香港消費者委員會維護消費者權益、維護香港市場的
公平公正的不懈努力深表欽佩，對投訴主任為解決此次購物糾紛不辭勞苦，持續跟進多次電話電郵溝通，致使消費者投訴的問題得以圓滿解決而呈現的敬業精神深表敬意。作
為消費者的我們，也從這次購物遭遇中吸取了經驗和教訓……在此，特呈上我們誠摯的感謝！」“The case was eventually settled in a fairer and more amicable fashion.
Without the Council’s help to intervene for the rights of consumer, I feel that wewould not have been given the same equal voice in business transactions, nomatter how small or how big the unfair treatment is.
Once again, thank you!”56

Appendix 1 附錄一
●Appendices附 錄 2014-2015

Consumer Council										For mer Chairpersons and Vice-Chairpersons

消 費 者 委 員 會 ﹣﹣﹣ 歷 屆 主 席 及 副 主 席
Year 年份Former Chairpersons 歷屆主席

1974．04 - 1975．03

Sir KAN Yuet-keung, CBE, JP 簡悅強爵士，CBE，太平紳士

1975．04 - 1980．03

Dr LO Kwee-seong, OBE, CBE, JP 羅桂祥博士，OBE，CBE，太平紳士1980．04 - 1984．10

Dr Gallant HO Yiu-tai, JP 何耀棣博士，太平紳士1984．10 - 1988．10

Mrs Selina CHOW LIANG Shuk-yee, GBS, JP 周梁淑怡女士，金紫荊星章，太平紳士1988．10 - 1991．10

Mr Martin LEE Chu-ming, SC, JP 李柱銘資深大律師，太平紳士1991．10 - 1997．10

Prof. Edward CHEN Kwan-yiu, GBS, JP 陳坤耀教授，金紫荊星章，太平紳士1997．10 - 1999．07

The Hon. Anna WU Hung-yuk, GBS, JP 胡紅玉議員，金紫荊星章，太平紳士1999．09 - 2005．09

Prof. Andrew CHAN Chi-fai, SBS, JP 陳志輝教授，銀紫荊星章，太平紳士2005．09 - 2007．06

Prof. The Hon. K. C. CHAN, SBS, JP 陳家強教授，銀紫荊星章，太平紳士2007．07 - 2012．06

Prof. The Hon. Anthony CHEUNG Bing-leung, GBS, JP 張炳良教授，金紫荊星章，太平紳士Year 年份Former Vice-Chairpersons 歷屆副主席

1987．04 - 1989．03

Mr TANG Kwai-nang, JP 鄧桂能先生，太平紳士

1989．04 - 1991．10

Prof. Edward CHEN Kwan-yiu, GBS,JP 陳坤耀教授，金紫荊星章，太平紳士1991．10 - 1993．10

Mr Justein WONG Chun, BBS, JP 王津先生，銅紫荊星章，太平紳士1993．10 - 1997．10

The Hon. Anna WU Hung-yuk, GBS, JP 胡紅玉議員，金紫荊星章，太平紳士1997．10 - 2001．10

Dr John HO Dit-sang 何秩生博士

2001．10 - 2007．10

Mr Larry KWOK Lam-kwong, BBS, JP 郭琳廣律師，銅紫荊星章，太平紳士2007．10 - 2013．10

Mr Ambrose HO, SBS, SC, JP 何沛謙資深大律師，銀紫荊星章，太平紳士Appendix 2 附錄二●Membership of THE Consumer Council

消費 者委員會 委員
Chairman 主席

Prof. WONG Yuk-shan, BBS, JP 黃玉山教授，銅紫荊星章，太平紳士

Vice-Chairman 副主席
Mr Philip LEUNG Kwong-hon 梁光漢先生

Member 委員

Co-opted Member 消費者委員會增選委員

Ms Linda CHAN Ching-fan, SC 陳靜芬資深大律師

Mr CHAN Ka-kui, BBS, JP 陳家駒先生，銅紫荊星章，太平紳士

Mr Chapman CHAN Chor-man 陳楚文先生

Mr John CHIU Chi-yeung, JP 趙志洋先生，太平紳士

Mr Samuel CHAN Ka-yan, JP 陳家殷大律師，太平紳士

Ms Constance CHOY Hok-man 蔡學雯律師

Mr Clement CHAN Kam-wing 陳錦榮先生

Mr Raymond CHOY Wai-shek, MH, JP
蔡偉石先生，榮譽勳章，太平紳士

Ms Grace CHAN Man-yee 陳文宜女士
Ms Jo Jo CHAN Shuk-fong 陳淑芳女士
Mr Thomas CHENG Kin-hon ( up to 2014．12．31 )鄭建韓先生 ( 至 2014．12．31 )Dr David CHUNG Wai-keung 鍾偉強博士
Ms Amy FUNG Dun-mi 馮丹媚女士
The Hon. Steven HO Chun-yin 何俊賢議員
Prof. Michael HUI King-man 許敬文教授
Mr Bankee KWAN Pak-hoo ( up to 2014．12．31 )關百豪先生 ( 至 2014．12．31 )Mr Francis FONG Po-kiu 方保僑先生
Mr Ambrose HO, SBS, SC, JP何沛謙資深大律師，銀紫荊星章，太平紳士
Prof. Ron HUI Shu-yuen ( up to 2015．03．31 )許樹源教授 ( 至 2015．03．31 )Mr Kelvin KWOK Hiu-fai 郭曉暉先生
Mr Larry KWOK Lam-kwong, BBS, JP ( up to 2015．02．03 )郭琳廣律師，銅紫荊星章，太平紳士 ( 至 2015．02．03 )Mr Daniel C. LAM, BBS, JP 林濬先生，銅紫荊星章，太平紳士
Mr Edmond LAM King-fung 林勁豐律師

Ms Miranda KWOK Pui-fong ( up to 2014．05．02 )郭珮芳女士 ( 至 2014．05．02 )Dr LAW Cheung-kwok 羅祥國博士

Mr Ambrose LAM San-keung, JP ( since 2015．01．01 )林新強律師，太平紳士 ( 由 2015．01．01 )Mr Michael LI Hon-shing, KSJ, BBS, JP ( up to 2015．03．31 )李漢城先生，英國聖約翰騎士勳章，銅紫荊星章，太平紳士( 至 2015．03．31 )Mr Kevin LAM Sze-cay ( since 2015．01．01 )林詩棋先生 ( 由 2015．01．01 )Dr Raymond LEUNG Siu-hong 梁少康博士

Mr Fred LI Wah-ming, SBS, JP
李華明先生，銀紫荊星章，太平紳士

Mr Keith LIE Kin-fu 李健虎先生

The Hon. Charles Peter MOK, JP ( up to 2015．03．31 )莫乃光議員，太平紳士 ( 至 2015．03．31 )Prof. Angela NG Lai-ping 吳麗萍教授

Ms Bonnie NG Hoi-lam 吳凱霖女士

Dr Karen SHUM Hau-yan 沈孝欣醫生

Ms Clara SHEK 石嘉麗女士

Prof. WONG Kam-fai, MH 黃錦輝教授，榮譽勳章

Prof. Nora TAM Fung-yee, BBS, JP (since 2015．01．26)
譚鳳儀教授，銅紫荊星章，太平紳士 (由2015．01．26)

Ms WONG Shu-ming 黃舒明女士

Dr Michael TSUI Fuk-sun 徐福燊醫生

Mr Kent WONG Siu-kee ( since 2015．01．01 )黃紹基先生 ( 由 2015．01．01 )Dr Max WONG Wai-lun 王慧麟博士

Mr Alvin WONG Tak-wai 黃德偉先生

Ms Cecilia WOO Lee-wah 鄔莉華律師

58

Appendix 3 附錄三●Membership of the Committees,				
Working Groups and Advisory Group

小組 委員

Staff and Finance Committee
人事及財務小組
Chairman 主席
Prof. WONG Yuk-shan, BBS, JP
黃玉山教授，銅紫荊星章，太平紳士

Vice-Chairman 副主席
Mr Philip LEUNG Kwong-hon 梁光漢先生

Member 委員

Vice-Chairman 副主席
Ms Linda CHAN Ching-fan, SC ( since 2015．01．26 )陳靜芬資深大律師 ( 由 2015．01．26 )Mr Samuel CHAN Ka-yan, JP ( up to 2015．01．25 )陳家殷大律師，太平紳士 ( 至 2015．01．25 )Member 委員
Ms Linda CHAN Ching-fan, SC ( up to 2015．01．25 )陳靜芬資深大律師 ( 至 2015．01．25 )The Hon. Steven HO Chun-yin 何俊賢議員

Mr Chapman CHAN Chor-man 陳楚文先生

Mr Ambrose LAM San-keung, JP ( since 2015．01．26 )林新強律師，太平紳士 ( 由 2015．01．26 )Mr Clement CHAN Kam-wing ( since 2015．01．26 )陳錦榮先生 ( 由 2015．01．26 )Mr Kevin LAM Sze-cay ( since 2015．01．26 )林詩棋先生 ( 由 2015．01．26 )Mr Bankee KWAN Pak-hoo ( up to 2014．12．31 )關百豪先生 ( 至 2014．12．31 )Mr Philip LEUNG Kwong-hon ( up to 2015．01．25 )梁光漢先生 ( 至 2015．01．25 )Ms Miranda KWOK Pui-fong ( up to 2014．05．02 )郭珮芳女士 ( 至 2014．05．02 )Dr Raymond LEUNG Siu-hong 梁少康博士
Mr Keith LIE Kin-fu 李健虎先生

Prof. WONG Kam-fai, MH 黃錦輝教授，榮譽勳章
Mr Kent WONG Siu-kee ( since 2015．01．26 )黃紹基先生 ( 由 2015．01．26 )Mr Alvin WONG Tak-wai 黃德偉先生

Audit Committee 審核小組
Convenor 召集人

Mr Alvin WONG Tak-wai 黃德偉先生

Co-opted Member 增選委員
Mr Ambrose HO, SBS, SC, JP何沛謙資深大律師，銀紫荊星章，太平紳士
Mr Kelvin KWOK Hiu-fai 郭曉暉先生
Dr LAW Cheung-kwok 羅祥國博士

Legal Protection Committee
法律保障事務小組

Member 委員

Chairman 主席

Mr Clement CHAN Kam-wing 陳錦榮先生

Mr Samuel CHAN Ka-yan, JP ( since 2015．01．26 )陳家殷大律師，太平紳士 ( 由 2015．01．26 )Dr David CHUNG Wai-keung 鍾偉強博士

Co-opted Member 增選委員
Ms Cecilia WOO Lee-wah 鄔莉華律師

Competition Policy Committee
競爭政策研究小組
Chairman 主席

Mr Thomas CHENG Kin-hon ( up to 2014．12．31 )鄭建韓先生 ( 至 2014．12．31 )Vice-Chairman 副主席
Ms Linda CHAN Ching Fan, SC ( since 2015．01．26 )陳靜芬資深大律師 ( 由 2015．01．26 )Mr Samuel CHAN Ka-yan, JP ( up to 2015．01．25 )陳家殷大律師，太平紳士 ( 至 2015．01．25 )Mr Samuel CHAN Ka-yan, JP ( since 2015．01．26 )陳家殷大律師，太平紳士 ( 由 2015．01．26 )Member 委員

Mr Thomas CHENG Kin-hon ( up to 2014．12．31 )鄭建韓先生 ( 至 2014．12．31 )Ms Linda CHAN Ching-fan, SC ( up to 2015．01．25 )陳靜芬資深大律師 ( 至 2015．01．25 )Appendix 3 附錄三
●

Mr Ambrose LAM San-keung, JP ( since 2015．01．26 )林新強律師，太平紳士 ( 由 2015．01．26 )Mr Alvin WONG Tak-wai 黃德偉先生

Co-opted Member 增選委員
Ms Constance CHOY Hok-man 蔡學雯律師
Mr Edmond LAM King-fung 林勁豐律師

Publicity and Community Relations
Committee
宣傳及社區關係小組
Chairman 主席
Prof. Michael HUI King-man 許敬文教授

Vice-Chairman 副主席
Mr Philip LEUNG Kwong-hon 梁光漢先生

Member 委員

Vice-Chairman 副主席
Dr Karen SHUM Hau-yan 沈孝欣醫生

Member 委員
The Hon. Steven HO Chun-yin 何俊賢議員
Mr Ambrose LAM San-keung, JP ( since 2015．01．26 )林新強律師，太平紳士 ( 由 2015．01．26 )Mr Kevin LAM Sze-cay ( since 2015．01．26 )林詩棋先生 ( 由 2015．01．26 )Mr Philip LEUNG Kwong-hon 梁光漢先生
Dr Raymond LEUNG Siu-hong 梁少康博士
Ms WONG Shu-ming 黃舒明女士
Mr Kent WONG Siu-kee ( since 2015．01．26 )黃紹基先生 ( 由 2015．01．26 )Mr Alvin WONG Tak-wai 黃德偉先生

Co-opted Member 增選委員
Mr Raymond CHOY Wai-shek, MH, JP
蔡偉石先生，榮譽勳章，太平紳士

Mr Clement CHAN Kam-wing ( since 2015．01．26 )陳錦榮先生 ( 由 2015．01．26 )Dr Michael TSUI Fuk-sun 徐福燊醫生

Ms Grace CHAN Man-yee 陳文宜女士

Trade Practices and Consumer
Complaints Review Committee
商營手法研究及消費者投訴審查小組

Ms Jo Jo CHAN Shuk-fong 陳淑芳女士
Dr David CHUNG Wai-keung 鍾偉強博士
Ms Amy FUNG Dun-mi 馮丹媚女士
Mr Keith LIE Kin-fu 李健虎先生
Prof. Angela NG Lai-ping 吳麗萍教授

Co-opted Member 增選委員
Prof. Ron HUI Shu-yuen ( up to 2015．03．31 )許樹源教授 ( 至 2015．03．31 )Chairman 主席
Prof. Angela NG Lai-ping 吳麗萍教授

Vice-Chairman 副主席
Mr Chapman CHAN Chor-man 陳楚文先生

Ms Clara SHEK 石嘉麗女士

Member 委員

Dr Max WONG Wai-lun 王慧麟博士

Mr Samuel CHAN Ka-yan, JP 陳家殷大律師，太平紳士
Ms Grace CHAN Man-yee 陳文宜女士

Research and Testing Committee
研究及試驗小組
Chairman 主席
Prof. WONG Kam-fai, MH 黃錦輝教授，榮譽勳章

Ms Amy FUNG Dun-mi 馮丹媚女士
Prof. Michael HUI King-man 許敬文教授
Mr Bankee KWAN Pak-hoo ( up to 2014．12．31 )關百豪先生 ( 至 2014．12．31 )Mr Kevin LAM Sze-cay ( since 2015．01．26 )林詩棋先生 ( 由 2015．01．26 )60

Appendix 3 附錄三●

Mr Kent WONG Siu-kee ( since 2015．01．26 )黃紹基先生 ( 由 2015．01．26 )Co-opted Member 增選委員
Mr Larry KWOK Lam-kwong, BBS, JP ( up to 2015．02．03 )郭琳廣律師，銅紫荊星章，太平紳士 ( 至 2015．02．03 )Mr Daniel C. LAM, BBS, JP林濬先生，銅紫荊星章，太平紳士
Mr Fred LI Wah-ming, SBS, JP
李華明先生，銀紫荊星章，太平紳士
Ms Bonnie NG Hoi-lam 吳凱霖女士

IT Expert Advisory Group
資訊科技專家諮詢小組
Convenor 召集人
Dr David CHUNG Wai-keung 鍾偉強博士

Co-opted Member 增選委員
Mr Michael LI Hon-shing, KSJ, BBS, JP ( up to 2015．03．31 )李漢城先生，英國聖約翰騎士勳章，銅紫荊星章，太平紳士( 至 2015．03．31 )*Member of the Consumer Legal Action FundManagement Committee 消費者訴訟基金管理委員會委員

Working Group on Ofﬁce Premises
Accommodation and Enhancement
Projects
辦公室配置及改善計劃工作小組
Convenor 召集人
Mr CHAN Ka-kui, BBS, JP (Co-opted Member)
陳家駒先生，銅紫荊星章，太平紳士 ( 增選委員 )Member 委員
Prof. Michael HUI King-man 許敬文教授

Member 委員
Mr Philip LEUNG Kwong-hon 梁光漢先生

Co-opted Member 增選委員

Mr Keith LIE Kin-fu 李健虎先生

Mr Daniel C. LAM, BBS, JP 林濬先生，銅紫荊星章，太平紳士

Co-opted Member 增選委員

Working Group on Sustainable
Consumption Programme( since 2015．01．26 )可持續消費計劃工作小組( 由 2015．01．26 )Mr John CHIU Chi-yeung, JP 趙志洋先生，太平紳士
Mr Francis FONG Po-kiu 方保僑先生
The Hon. Charles Peter MOK, JP ( up to 2015．03．31 )莫乃光議員，太平紳士 ( 至 2015．03．31 )Preliminary Working Group on Class
Actions
集體訴訟初步研究工作小組
Chairman 主席
Mr Ambrose HO, SBS, SC, JP (Co-opted Member)
何沛謙資深大律師，銀紫荊星章，太平紳士 ( 增選委員 )Vice-Chairman 副主席
Mr Samuel CHAN Ka-yan, JP 陳家殷大律師，太平紳士

Member 委員
Mr Kevin LAM Sze-cay ( since 2015．01．26 )林詩棋先生 ( 由 2015．01．26 )Mr Alex LAI Ting-hong 黎庭康律師*
Mr Kenneth WONG Wing-yan 黃永恩律師*

Chairman 主席

Prof. WONG Yuk-shan, BBS, JP ( since 2015．01．26 )黃玉山教授，銅紫荊星章，太平紳士 ( 由 2015．01．26 )Member 委員
Mr Samuel CHAN Ka-yan, JP ( since 2015．01．26 )陳家殷大律師，太平紳士 ( 由 2015．01．26 )Prof. Michael HUI King-man ( since 2015．01．26 )許敬文教授 ( 由 2015．01．26 )Mr Philip LEUNG Kwong-hon ( since 2015．01．26 )梁光漢先生( 由 2015．01．26 )Prof. Angela NG Lai-ping ( since 2015．01．28 )吳麗萍教授 ( 由 2015．01．28 )Co-opted Member 增選委員
Prof. Nora TAM Fung-yee, BBS, JP ( since 2015．01．26 )譚鳳儀教授，銅紫荊星章，太平紳士 ( 由 2015．01．26 )Appendix 4 附錄四●Consumer Council and Office

消費 者委員會及 辦 公室

Chairman 主席

Prof. WONG Yuk-shan, BBS, JP
黃玉山教授，銅紫荊星章，太平紳士

Vice-Chairman 副主席

Mr Philip LEUNG Kwong-hon
梁光漢先生

CONSUMER COUNCIL
消費者委員會RESEARCH & SURVEY DIVISION 研究及普查部
Principal Research & Survey Officer Ms Rosa WONG Wan-ming #研究及普查部首席主任 黃蘊明女士
PUBLIC AFFAIRS DIVISION 公共事務部
Principal Public Affairs Officer Ms Deanna CHEUNG Kin-wah #公共事務部首席主任 章健華女士

Chief Executive
總幹事
Ms Gilly WONG
Fung-han
黃鳳嫺女士

PLANNING & TRADE PRACTICES DIVISION 策劃及商營手法事務部
Principal Planning & Trade Practices Officer (Acting) Dr Victor HUNG Tin-yau #策劃及商營手法事務部首席主任（署理） 熊天佑博士
FINANCE & ADMINISTRATION DIVISION 財務及行政部
Head of Finance & Administration Division Ms Stephanie LING Yee-mi
財務及行政部總主任 凌綺薇女士
HUMAN RESOURCES DIVISION 人力資源部
Head of Human Resources Division Mr LEE Wing-kai
人力資源部總主任 李永佳先生
INFORMATION TECHNOLOGY DIVISION 資訊科技部
Head of Information Technology Division Mr Ricky NG Chi-wah
資訊科技部總主任 吳志華先生
LEGAL AFFAIRS DIVISION 法律事務部
Head of Legal Affairs Division Mr Eddie NG Yick-hung #法律事務部首席主任 吳奕鴻先生

Deputy Chief
Executive
副總幹事
Mr Simon CHUI
Chun-king
徐振景先生

COMPLAINTS & ADVICE DIVISION 投訴及諮詢部
Principal Complaints & Advice Officer Ms Sana LAI Tik-shan #投訴及諮詢部首席主任 黎廸珊女士

Centralised Telephone
Hotline Centre &7 Consumer Advice Centres
熱線中心及7個消費者諮詢中心

CONSUMER EDUCATION DIVISION 消費者教育部
Head of Consumer Education Division Mr WONG Koon-shing
消費者教育部總主任 王冠成先生

Consumer Council
Resource Centre
消費者委員會資源中心

SECRETARIAT 會議事務
Operated by 1 Senior Committee Secretariat Officer
由一名高級會議行政秘書負責日常運作
COMPLIANCE 規管事務
Operated by 1 Senior Compliance Officer
由一名高級規管事務主任負責日常運作
Remuneration for top three tiers of staff in the Consumer Council
消委會首三級職員薪酬Chief Executive – Directorate Pay Scale Point D3 總幹事 – 首長級薪級表薪點 D3
Deputy Chief Executive – Directorate Pay Scale Point D1 副總幹事 – 首長級薪級表薪點 D1# Principal Officer / Senior Legal Counsel – Master Pay Scale Point 45 – 49 首席主任 – 總薪級表薪點 45 – 49

62

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五CONSUMER COUNCIL
消費者委員會(Established in Hong Kong under the Consumer Council Ordinance)﹝根據《消費者委員會條例》在香港成立﹞
Financial Statements
財務報表
For the year ended 31 March 2015
截至二零一五年三月三十一日止年度

The English version of this financial statements shall prevail over the Chinese version for the purpose of interpretation.
本財務報表之中、英文版本如有任何差異，一概以英文版本為準。

●

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●independenT audiTor's reporT 獨立核數師報告書
TO THE MEMBERS OF CONSUMER COUNCIL

致 消費者委員會成員(Established in Hong Kong under the Consumer Council Ordinance)（根據《消費者委員會條例》在香港成立）

We have audited the financial statements of Consumer Council (the "Council")set out on pages 65 to 83, which comprise the statement of financial position
as at 31 March 2015, and the income and expenditure statement, statement ofchanges in equity and statement of cash flows for the year then ended, and asummary of significant accounting policies and other explanatory information.

本核數師(以下簡稱「我們」)已完成審核消費者委員
會（「委員會」）列載於第65頁至第83頁的財務報表，
包括二零一五年三月三十一日的財務狀況報表，及截
至該日止年度的收支結算表、權益變動表和現金流量表，以及主要會計政策概要及其他說明性資訊。

Council's Members' Responsibilities for the Financial Statements

委員會委員就財務報表須承擔的責任The Council's members are responsible for the preparation of the financial
statements that give a true and fair view in accordance with Hong Kong
Financial Reporting Standards issued by the Hong Kong Institute of Certified
Public Accountants, and for such internal control as the Council's members
determine is necessary to enable the preparation of the financial statementsthat are free from material misstatement, whether due to fraud or error.

委員會委員須遵照香港會計師公會頒布的《香港財務報告準則》編製真實及公平之財務報表，以及實行其認為必要的內部監察，以使財務報表之編製不存在由
於欺詐或錯誤而導致之重大錯誤陳述。

Auditor's Responsibility

核數師之責任Our responsibility is to express an opinion on these financial statements basedon our audit and to report our opinion solely to you, as a body, in accordancewith the agreed terms of engagement, and for no other purpose. We do notassume responsibility towards or accept liability to any other person for thecontents of this report. We conducted our audit in accordance with Hong
Kong Standards on Auditing issued by the Hong Kong Institute of Certified
Public Accountants. Those standards require that we comply with ethicalrequirements and plan and perform the audit to obtain reasonable assurance
about whether the financial statements are free from material misstatement.

我們的責任是根據審核結果，對該等財務報表作出意見，並按照本行已同意的聘用條款的規定，僅向委員
會作出呈報，除此之外，本報告並無其他目的。我們概不就本報告之內容，向任何其他人士負責或承擔法律
責任。我們已按照香港會計師公會頒布之香港審計準則進行審核工作。該等準則要求本核數師遵守道德規範，並策劃及執行審核工作，以合理確定該等財務報表
是否不存在有任何重大錯誤陳述。

An audit involves performing procedures to obtain audit evidence about
the amounts and disclosures in the financial statements. The procedures
selected depend on the auditor's judgment, including the assessment of
the risks of material misstatement of the financial statements, whether due
to fraud or error. In making those risk assessments, the auditor considers
internal control relevant to the Council's preparation of financial statementsthat give a true and fair view in order to design audit procedures that areappropriate in the circumstances, but not for the purpose of expressing an
opinion on the effectiveness of the Council's internal control. An audit also
includes evaluating the appropriateness of accounting policies used and thereasonableness of accounting estimates made by the Council's members, aswell as evaluating the overall presentation of the financial statements.

審核涉及執行程序以取得與財務報表所載數額及披露事項有關的審核憑證。選用的程序取決於核數師之判
斷，包括評估財務報表由欺詐或錯誤引起的重大錯誤
陳述的風險。在作出該等風險評估時，核數師考慮與
委員會編製並真實公平地呈列財務報表有關的內部監
控，以為不同情況設計適當審核程序，但並非旨在就委員會內部監控之效能發表意見。審核亦包括評估委
員會成員所用會計政策的合適性及所作會計估算的合
理性，以及評價財務報表的整體呈報方式。

We believe that the audit evidence we have obtained is sufficient andappropriate to provide a basis for our audit opinion.

我們相信，我們所獲得之審核憑證已足夠和適當地為
我們之審核意見提供基礎。

Opinion意見

In our opinion, the financial statements give a true and fair view of the stateof the Council's affairs as at 31 March 2015 and of its deficit and cash flows
for the year then ended in accordance with Hong Kong Financial ReportingStandards.

我們認 為，上 述財務報表均已 根據《香港財務報告準則》真實而公平地反映 貴會於二零一五年三月三十一日的財務狀況以及貴會截至該日止年度的虧損
及現金流量。

Deloitte Touche Tohmatsu
Certified Public Accountants

德勤·關黃陳方會計師行
執業會計師

Hong Kong
27 July 2015

香港
二零一五年七月二十七日

64CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五
●inCome and expendiTure sTaTemenT 收支結算表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

NOTES
附註

2015
二零一五年

2014
二零一四年

HK$
港元

HK$
港元

98,829,000

94,537,000

Income收入Government subvention

政府撥款

Non-recurrent projects subvention

非經常性項目撥款

66,472,491

7,452,712

Sales of "Choice" magazine

銷售《選擇》月刊

7

2,236,863

2,071,899

Administrative service income

行政服務收入2,710,000

2,354,000

Interest on bank deposits

銀行存款利息396,291

335,291

Sundry income

雜項收入

Less:

減：

Expenditure

支出

Staff costs

僱員成本

Testing and research

測試和研究

Non-recurrent projects expenses

非經常性項目開支Depreciation for property, plant and equipment

8708,732

164,918

111,353,377

106,915,820

83,341,124

77,074,272

5,283,426

5,560,756

5,654,938

6,353,271

物業、機器及設備折舊

2,310,980

2,646,103

Office equipment and maintenance辦公設備及維修1,746,237

1,511,638

Office accommodation and related expenses

辦事處及相關費用

4,328,128

3,040,754

Auditor's remuneration

核數師酬金

155,000

148,500

Consumer education

消費者教育

643,484

566,909

Consumer international membership fees

國際消費者聯會會員會費

391,418

356,369

Council member expenses

委員會委員開支50,20053,000Interest expense on secured bank borrowing not wholly
repayable within five years

不須於五年內悉數償還的有抵押銀行
貸款利息支出19,15522,360International conferences and duty visits

國際會議和外訪242,860

430,471

Production and marketing cost of "Choice" magazine《選擇》月刊的出版及推廣費

2,137,764

1,667,304

Publicity and public relations

宣傳及公關

901,873

1,465,950

Other administrative expenses

其他行政費用(Deficit) surplus for the year

本年度（虧損）盈餘

94,197,617

4,884,727

111,404,204

105,782,384(50,827)

1,133,436

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五
●sTaTemenT oF FinanCial posiTion 財務狀況表AT 31 MARCH 2015 於二零一五年三月三十一日

NOTES
附註

Non-current assets

非流動資產

Property, plant and equipment

物業、機器及設備

Current assets

流動資產

2015
二零一五年

2014
二零一四年

HK$
港元

HK$
港元

10

52,328,492

53,386,829

Debtors, deposits and prepayments應收賬款、按金及預付款項

111,700,697

1,671,687

Loans and advances to staff

提供與員工的貸款及預支

1146,27558,192

Amount due from Consumer Legal Action Fund 消費者訴訟基金的應收款項
Bank balances and cash

銀行結餘及現金

Current liabilities

流動負債

Subscriptions received in advance已收訂閱費用Accounts payable and accrued charges應付賬款及應計費用

Provision for untaken leaves

未放取之有薪年假撥備

112,710,000

2,354,000

12

53,368,179

42,521,376

57,825,151

46,605,255

13

936,762

839,724

5,435,246

4,671,801

5,110,946

4,795,357

Secured bank borrowing

有抵押銀行貸款

14368,223

365,042

Subventions received

已收撥款

15

21,897,388

12,496,229

Net current assets

流動資產淨值

Non-current liability

非流動負債

Secured bank borrowing

有抵押銀行貸款

Representing:14

33,748,565

23,168,153

24,076,586

23,437,102

1,401,952

1,769,97875,003,126

75,053,953

51,195,466

52,090,328

折合：Leasehold property control account

租賃物業統制賬項Equipment control account

設備統制賬項17

1,133,027

1,296,501

Designated fund for approved projects

核准項目之指定基金

18

4,878,953

4,844,094

Accumulated surplus累積盈餘

17,795,680

16,823,030

75,003,126

75,053,953

16

The financial statements on pages 65 to 83 were approved and authorised for issue by the members of Consumer Council on 27 July 2015,
and are signed on its behalf by:
載於第 65 至 83 頁的財務報表已於二零一五年七月二十七日獲消費者委員會委員批准並授權發布，並由下列代表簽署:Ms Gilly Wong Fung-han
黃鳳嫺女士
CHIEF EXECUTIVE
總幹事

66

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五
●sTaTemenT oF Changes in eQuiT y 權益變動表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

Leaseholdproperty control
account

At 1 April 2013

於二零一三年四月一日

Surplus for the year

本年度盈餘

Current year addition

本年度增加金額

Equipment Designated fundcontrol
for approved
account
projects

Accumulated
surplus

租賃物業
統制賬項
HK$
港元

設備統制
賬項
HK$
港元

核准項目
指定基金
HK$
港元

累積
盈餘
HK$
港元

Total
總額
HK$
港元

53,293,217

1,935,052

6,231,805

12,460,443

73,920,517

-

-

-

1,133,436

1,133,436

112,983

691,680

294,724(1,099,387)-

Current year utilisation

本年度使用金額(1,315,872)(1,330,231)(1,682,435)

4,328,538-

At 31 March 2014

於二零一四年三月三十一日

52,090,328

1,296,501

4,844,094

16,823,030

75,053,953

Deficit for the year

本年度虧損

-

-

-

(50,827)(50,827)

Current year addition

本年度增加金額

520,172

732,472

329,583(1,582,227)-

Current year utilisation

本年度使用金額(1,415,034)(895,946)(294,724)

2,605,704-

At 31 March 2015

於二零一五年三月三十一日

51,195,466

1,133,027

4,878,953

17,795,680

75,003,126

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五
●sTaTemenT oF Cash FloWs 現金流量表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

(50,827)

1,133,436(817,553)(1,099,441)

Operating activities

營運活動(Deficit) surplus for the year

年度（虧損）盈餘

Adjustments for:

就以下項目作出調整：

Government subvention for addition of proper ty, plant andequipment

就購置物業、機器及設備之政府撥款Interest expense

利息支出19,15522,360Depreciation for property, plant and equipment

物業、機器及設備的折舊

2,310,980

2,646,103

Interest income

利息收入(396,291)(335,291)

Operating cash flows before movements in working capital

流動資金變動前之營運現金流量

1,065,464

2,367,167

Increase in debtors, deposits and prepayments應收賬款、按金及預付款項之增加(23,096)(201,346)(Increase) decrease in amount due from Consumer Legal Action Fund 消費者訴訟基金應收款項之（增加）減少(356,000)

20,000

Increase in subscriptions received in advance已收訂閱費之增加97,038107,236

Increase in accounts payable and accrued charges應付賬款及應計費用之增加763,445

606,877

Increase in provision for untaken leaves

未放取之有薪年假撥備之增加

Cash generated from operations

營運活動所得之現金額

Interest paid已付利息Net cash from operating activities

營運活動所得之現金額淨額

Investing activities

投資活動

Purchase of property, plant and equipment

購置物業、機器及設備New loans and advances to staff
Repayments of loans and advances from staff

315,589

251,453

1,862,440

3,151,387(19,155)(22,360)

1,843,285

3,129,027(1,252,643)(804,663)

向員工提供之新貸款及預支(130,617)(160,392)

員工付還的貸款及預支142,534

168,045

Placement in time deposits with original maturity over three months 存放於原到期日逾三個月之定期存款Interest received

已收利息Net cash used in investing activities

用於投資活動之現金淨額

Financing activities

融資活動(12,501,553)-

390,377

325,216(13,351,902)(471,794)

Government subventions utilised for non-recurrent projects

用於非經常性項目之政府資助(4,790,103)(5,485,218)

Funds utilised for other non-recurrent projects

用於其他非經常性項目之資金(864,834)(868,054)

Repayment of bank borrowing

償還銀行貸款

(364,845)(361,640)

Funds received for other non-recurrent projects

從其他非經常性項目所得資金

984,349

863,954

Government subventions received for non-recurrent projects

從非經常性項目所得之政府撥款14,889,300

2,590,391

Net cash from (used in) financing activities

融資活動所得（動用）之現金淨額

9,853,867(3,260,567)

Net decrease in cash and cash equivalents

現金及現金等值項目淨額之減少(1,654,750)(603,334)

Cash and cash equivalents at beginning of the year

於本年初之現金及現金等值項目

42,521,376

43,124,710

Cash and cash equivalents at end of the year

於本年底之現金及現金等值項目

40,866,626

42,521,376

Time deposits with original maturity over three months

原到期日逾三個月之定期存款

12,501,553-

Total bank balances and cash

銀行結餘及現金總額

53,368,179

42,521,376

68

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

1 ORGANISATION AND ACTIVITIES

1 委員會簡介及活動

The Consumer Council (the "Council") is a body corporate with perpetual
succession established under the Consumer Council Ordinance 1977
(Chapter 216, Laws of Hong Kong) for the purpose of protecting andpromoting the interests of consumers of goods, immovable property andservices. It is mainly funded by Government subventions. The Council
is also appointed as trustee for the Consumer Legal Action Fund under a
Deed of Trust for the purpose of offering financial assistance to consumers
in seeking legal redress, remedies and protection.

消費者委員會（「委員會」）是根據一九七七年《消費者委員會條例》（香港法例第216章）成立的永久性法定團體，目的是保護及促進消費者在商品、不動產及服務消費上的權益。資金來源主要是政府撥款資助。委員會亦根據信託聲明獲委任為消費者訴訟基金之受託人，目的是為消費者就依循法律途徑尋求賠償、補償及保障上，提供經濟援助。

The address of both the registered office and principal place of operationof the Council is 22nd Floor, K. Wah Centre, 191 Java Road, North Point,
Hong Kong.

本委員會之註冊辦事處及主要營運地點均為香港
北角渣華道191號嘉華國際中心22樓。

The Council is exempted from profits tax under the provision of section 87
of the Inland Revenue Ordinance.

委員會根據《稅務條例》第87條規定，獲豁免利得稅。

The financial statements are presented in Hong Kong dollars, which issame as the functional currency of the Council.

本財務報表以港元列出，同時，港元亦是委員會的
功能貨幣。

As the Council is a non-profit making organisation, an income andexpenditure statement is prepared to account for the results of its
operation.

由於委員會為非牟利機構，因此編製收入及開支賬
目旨在反映機構的營運結果。

2 APPLICATION OF NEW AND REVISED HONG KONG FINANCIALREPORTING STANDARDS ("HKFRSs")

2 採納新訂及經修訂之香港財務報告準則（「香港財務報告準則」）

Application of new and revised HKFRSs

採納新訂及經修訂之香港財務報告準則

The Council has applied for the first time in the current year the following
amendments to HKFRSs and a new Interpretation issued by the Hong Kong
Institute of Certified Public Accountants ("HKICPA"):

本年度內，委員會已首次採納由香港會計師公會頒布以下新訂及經修訂之香港財務報告準則：

A mendment s to HKFRS 10,HKFRS 12 and HKAS 27

Investment Entities

香港財務報告準則第 10 號，香港財務報告準則第 12 號及
香港會計準則第 27 號（修
訂本）

投資實體

Amendments to HKAS 32

O f f s e t t i n g F i na n c ial A s s e t s a n d
Financial Liabilities

香港會計準則第 32 號（修訂本）金融資產及金融
負債的抵銷Amendments to HKAS 36

Recoverable Amount Disclosures for
Non-Financial Assets

香港會計準則第 36 號（修訂本）

非金融資產可回收金額
的披露

Amendments to HKAS 39

Novation of Derivatives andContinuation of Hedge Accounting

香港會計準則第 39 號（修訂本）

更替衍生工具及對沖會
計的延續

HK(IFRIC) - Int 21

Levies香港(國際財務申報準則詮釋委
員會)—詮釋第 21 號徵稅The application of the amendments to HKFRSs and the new Interpretationin the current year has had no material impact on the Council's financial
performance and positions for the current and prior years and/or thedisclosures set out in these financial statements.

本年度採納上述新訂及經修訂香港財務報告準則
對本年度及先前年度的財務報表及／或該等財務報
表所載的披露資料概無重大影響。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

2 APPLICATION OF NEW AND REVISED HONG KONG FINANCIALREPORTING STANDARDS ("HKFRSs") – continued

2 採納新訂及經修訂之香港財務報告準則（「香港財務報告準則」）—續

New and revised HKFRSs in issue but not yet effective已頒布但未生效之新訂及經修訂之香港財務報告準則

The Council has not early applied the following new and revised HKFRSs
that have been issued but are not yet effective:

委員會並未提早採納下列已頒布但尚未生效之新
訂及經修訂之香港財務報告準則：

Amendments to HKFRSs

Annual Improvements to HKFRSs 2010 1
2012 Cycle

香港財務報告準則(修訂本)

二零一零年至二零一二
年度之年度改進1

Amendments to HKFRSs

Annual Improvements to HKFRSs 2011 2
2013 Cycle

香港財務報告準則(修訂本)

二零一一年至二零一三
年之年度改進2

Amendments to HKFRSs

Annual Improvements to HKFRSs 2012 3
2014 Cycle

香港財務報告準則(修訂本)

二零一二年至二零一四
年之年度改進3

Amendments to HKFRS 10,HKFRS 12 and HKAS 28

I nve s t m e n t E n t i t i e s: A p p l y i n g t h e
3Consolidation Exception

香 港 財 務 報 告準 則 第10 號，香港財務報告準則第12號及香
港會計準則第28號
（修訂本）

投資實體：豁免綜合報
表的應用3

Amendments to HKFRS 10
and HKAS 28

Sale or Contribution of Assets between
an Investor and its Associate or Joint
3
Venture香港財務報告準則第10號 及香港 會計準則第28號（修訂本）

投 資 者與 其 聯 營 企 業
及合營企業之間的資產出售或注資3

Amendments to HKFRS 11

Accounting for Acquisitions of Interests in
3
Joint Operations

香 港 財 務 報 告準 則 第11號（修訂本）

收 購合資經營權益的會計處理3

HKFRS 9Financial Instruments

4

香 港 財 務 報 告準 則 第
9號

金融工具4

HKFRS 15

Revenue from Contracts with Customers

香 港 財 務 報 告準 則 第15號來自客戶 合 約 的 收 入
確認5

Amendments to HKAS 1

Disclosure Initiative

香 港 會 計 準 則 第 1號
（修訂本）

披露動議3

Amendments to HK AS 16
and HKAS 38

Clarification of Acceptable Methods of3
Depreciation and Amortisation

香港 會 計準則第16號
及第38號（修訂本）

澄 清 可接 納 的 折 舊及
攤銷方法3Amendments to HK AS 16
and HKAS 41

Agriculture: Bearer Plants

香港 會 計準則第16號
及第41號（修訂本）

農業：生產性植物3Amendments to HKAS 19

Defined Benefit Plans: Employee
2
Contributions

香港 會 計準則第19 號（修訂本）界 定 福 利 計 劃：僱 員
供款2

Amendments to HKAS 27

Equity Method in Separate Financial
3
Statements

香港 會 計準則第27號（修訂本）

獨 立 財 務 報 表 之權 益
會計法3

5

3

3

1

Effective for annual periods beginning on or after 1 July 2014, with limited
exceptions

1

於二零一四年七月一日或其後開始之年度期間
生效，除某些例外情況

2

Effective for annual periods beginning on or after 1 July 20142

於二零一四年七月一日或其後開始之年度期間生效

3

Effective for annual periods beginning on or after 1 January 2016

3

於二零一六年一月一日或其後開始之年度期間生效

4

Effective for annual periods beginning on or after 1 January 20184

於二零一八年一月一日或 其後開始之年度期間生效

5

Effective for annual periods beginning on or after 1 January 20175

於二零一七年一月一日或其後開始之年度期間
生效The Council's members anticipate that the application of the above new
and revised HKFRSs will have no material impact on the results and thefinancial position of the Council.

委員會委員預期採納上述新訂及經修訂之香港財務報告準則，將不會對本委員會之業績及財務狀況
產生重大影響。

70

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES

3 主要會計政策

Statement of compliance

符合性聲明

The financial statements have been prepared in accordance with HKFRSs
issued by the HKICPA.

本財務報表乃根據香港會計師公會頒布之香港財務報告準則編製而成。

Basis of preparation

編製基準

The financial statements have been prepared on the historical cost basis.
Historical cost is generally based on the fair value of the consideration
given in exchange for goods and services. The principal accounting
policies adopted are as follows:

本財務報表乃按照歷史成本之基準編製。歷史成
本一般根據換取貨物及服務所給予代價之公平值而釐定。所採納的主要會計政策則詳列如下：

Income recognition

收入確認

Income is measured at the fair value of the consideration received or
receivable and represents amounts receivable for goods sold and services
provided in the normal course of business, net of discounts and sales
returns.

收入乃按已收或應收代價的公平值計算，是日常營
運過程中出售商品及提供服務，並在扣除折扣及銷售後退款的應收金額。

- Sales of "Choice" and other publications are recognised when goods
are delivered and title has passed.

﹣ 《選擇》月刊及其他刊物的銷售額，於交付商品
及移交所有權時確認。

- Sales of "Choice" on-line subscription are recognised when services areprovided.

﹣ 《選擇》月刊網上訂閱銷售額，於提供服務時確認。

- Licence fee income for "Choice" on-line is recognised on a straight-line
basis over the -relevant licence term.

﹣ 《選擇》月刊的網上牌照費收入按直線法於有關許可期內確認。

Interest income from a financial assets is recognised when it is probablethat the economic benefits will flow to the Council and the amount ofincome can be measured reliably. Interest income is accrued on a timebasis, by reference to the principal outstanding and at the effective interest
rate applicable, which is the rate that exactly discounts the estimatedfuture cash receipts through the expected life of the financial asset to that
asset's net carrying amount on initial recognition.

金融資產之利息收入於經濟利益可能流向委員會，
且收入金額能可靠地計量時確認。利息收入以時間基準按尚餘的本金及適用實際利率計算，該實
際利率是在金融資產的預計期限內估計的未來現金收入準確貼現為初步確認時資產的賬面淨額所
用的利率。

Government subventions

政府撥款

Government subventions for recurrent projects are recognised when funds
are appropriated by the Government.

政府對經常性項目之撥款以政府撥入款項時確認。

Government subventions for non-recurrent projects are recognised asincome over the periods necessary to match with the related costs which
are intended to compensate on a systematic basis.

政府對非經常性項目之撥款在與他們擬定有系統性
相關成本作出配對後，確認為該期間相應的收入。

Capital contribution

認繳資本Contribution of cash and capital assets by the Government of the Hong
Kong Special Administrative Region (the "HKSAR") are accounted for as
capital contribution and recognised in the appropriate equity account.

由香港特別行政區政府（以下簡稱「香港特區政府」）認繳的現金和資本資產以認繳資本入賬，並於適當的權益賬戶中確認。

Property, plant and equipment

物業、機器及設備

Property, plant and equipment are stated in the statement of financial
position at cost less subsequent accumulated depreciation andaccumulated impairment losses, if any.

物業、機器及設備是以成本減累積折舊及累積減值虧損（如有）於財務狀況表中列示。

Depreciation is recognised so as to write off the cost of items of property,
plant and equipment, other than buildings, less their residual values overtheir estimated useful lives, using the straight-line method. The estimateduseful lives, residual values and depreciation method are reviewed at theend of each reporting period, with the effect of any changes in estimate
accounted for on a prospective basis.

物業、機器及設備（建築物除外）在減去估計剩餘價值後，按其估計可用年限以直線法確認折舊以撇銷其成本。於各報告期結束時，對估計可用年限、剩餘價值及折舊方法進行檢討，以便預先考慮估計
出現的任何變動。

An item of property, plant and equipment is derecognised upon disposal
or when no future economic benefits are expected to arise from thecontinued use of the asset. Any gain or loss arising on the disposal
or retirement of property, plant and equipment is determined as thedifference between the sales proceeds and the carrying amount of theasset and is recognised in the income and expenditure statement.

物業、機器及設備於出售或預期繼續使用該項資產
不會帶來未來經濟利益時予以註銷。任何因物業、機器及設備的出售或永久停用而產生的收益或虧損，會按該資產之出售收入與賬面值之間差額計算，計入收支結算表。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued

3 主要會計政策—續

Financial instruments

金融工具

Financial assets and financial liabilities are recognised when the Council
becomes a party to the contractual provisions of the instrument.

金融資產及金融負債於委員會成為工具合約條文
的訂約方時予以確認。

Financial assets and financial liabilities are initially measured at fair value.
Transaction costs that are directly attributable to the acquisition or issueof financial assets and financial liabilities are added to or deducted fromthe fair value of the financial assets or financial liabilities, as appropriate, on
initial recognition.

金融資產及金融負債初步以公平值計量。收購或發行金融資產及金融負債所產生的直接交易成本，將在初步確認時視乎情況在金融資產及金融負債的公平值中加入或扣除。

Financial assets

金融資產

The Council's financial assets are classified as loan and receivables. The
classification depends on the nature and purpose of financial assets and isdetermined at the time of initial recognition. All regular way purchases orsales of financial assets are recognised and derecognised on a trade datebasis. Regular way purchases or sales are purchases or sales of financial
assets that require delivery of assets within the time frame established byregulation or convention in the marketplace.

委員會的金融資產劃分為貸款及應收賬款。有關分類乃根據金融資產的性質及目的，並於初步確認時釐定。所有金融資產之日常買賣按交易日基準確認及註銷。金融資產之一般交易是指根據市場規
則或慣例確立之時限內進行資產交付的金融資產
交易。

Effective interest method

實際利率法

The effective interest method is a method of calculating the amortised cost ofa debt instrument and of allocating interest income over the relevant period.
The effective interest rate is the rate that exactly discounts estimated future
cash receipts (including all fees paid or received that form an integral part ofthe effective interest rate, transaction costs and other premiums or discounts)
through the expected life of the financial asset, or where appropriate, a shorter
period, to the net carrying amount on initial recognition.

實際利率法是計算債務工具之攤銷成本及按有關
期間攤分利息收入之方法。實際利率法指按財務資產預計可使用期限或較短期限（如適用），將估
計的未來現金收入（包括所有已付或已收的費用，
而這些費用構成實際利率、交易成本及其他溢價或
折讓的組成部分）準確貼現至初步確認時的賬面淨值額的所用利率。

Interest income is recognised on an effective basis for debt instruments.

債務工具之利息收入是按實際利率基準確認。

Loans and receivables

貸款及應收賬款

Loans and receivables are non-derivative financial assets with fixed
or determinable payments that are not quoted in an active market.
Subsequent to initial recognition, loans and receivables (including debtors,
loans and advances to staff, amount due from the Consumer Legal Action
Fund, and bank balances and cash) are carried at amortised cost using
the effective interest method, less any identified impairment losses (seeaccounting policy on impairment on financial assets below).

貸款及應收賬款是指回收金額固定或可確定，且未在交投暢旺的市場上市的非衍生金融資產。貸款及應收賬款（包括應收賬款、向員工提供的貸款
及預支、消費者訴訟基金的應收款項和銀行結餘及現金）在初步確認後，會採用實際利率法以攤銷成
本，進行計算，再扣除已確認的減值虧損。（參閱以下有關會計政策中金融資產減值虧損條款）Interest income is recognised by applying the effective interest rate, except for
short-term receivables where the recognition of interest would be immaterial.

除利息極少的短期應收賬款外，利息收入按實際
利率確認。

Impairment on financial assets

金融資產減值

Financial assets are assessed for indicators of impairment at the end ofeach reporting period. Financial assets are considered to be impaired
where there is objective evidence that, as a result of one or more events
that occurred after the initial recognition of the financial asset, theestimated future cash flows of the financial assets have been affected.

金融資產評 估是在每 個報告期末按減值指標進行。如有客觀證據顯示，在金融資產初步確認後發
生一項或多項事件導致該金融資產的未來估計現
金流量受到影響，該金融資產須予減值處理。

Objective evidence of impairment could include:客觀證據顯示有減值必要的情形包括：• significant financial difficulty of the issuer or counterparty; or• 發行人或交易對手出現重大財務困難；或• breach of contract, such as a default or delinquency in interest or• 發生欠繳或拖欠利息或本金付款等違約行為；

principal payments; or• it becoming probable that the borrower will enter bankruptcy or或• 借款人可能面臨破產或財務重組。

financial re-organisation.
For financial assets carried at amortised cost, the amount of the impairment
loss recognised is the difference between the asset's carrying amount andthe present value of estimated future cash flows discounted at the financial
asset's original effective interest rate. If, in a subsequent period, theamount of the impairment loss decreases and the decrease can be related
objectively to an event occurring after the impairment was recognised,
the previously recognised impairment loss is reversed through income
or expenditure to the extent that the carrying amount of the asset at thedate the impairment is reversed does not exceed what the amortised cost
would have been had the impairment not been recognised.

就以攤銷成本列賬的金融資產而言，確認的減值虧損金額為該資產賬面值與按金融資產原本實際
利率貼現的未來估計現金流量的差額。如果在隨
後的期間減值虧損金額降低，而有關降低可客觀地與確認減值虧損後發生之事件相關聯，則之前已
確認之減值虧損將透過收入或支出撥回，惟該資
產於撥回減值該日之賬面值不可超過減值尚未確
認前原有之攤銷成本。

72

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued

3 主要會計政策—續

Financial instruments - continued

金融工具—續

Financial liabilities

金融負債

Financial liabilities are classified in accordance with the substance of thecontractual arrangements entered into and the definitions of a financial
liability.

金融負債是根據合約安排的性質及金融負債之定
義進行分類。

Financial liabilities

金融負債

Financial liabilities (including accounts payable and secured bankborrowing) are initially measured at fair value and subsequently measured
at amortised cost, using the effective interest method.

金融負債（包括應付賬款及有擔保銀行貸款）初步
以公平價值計算，隨後採用實際利率法以攤銷成本
計算。

Effective interest method

實際利率法

The effective interest method is a method of calculating the amortised costof a financial liability and of allocating interest expense over the relevant
period. The effective interest rate is the rate that exactly discounts
estimated future cash payments (including all fee paid or received thatform an integral part of the effective interest rate, transaction costs andother premium or discounts) through the expected life of the financial
liability, or where appropriate, a shorter period, to the net carrying amounton initial recognition.

實際利率法是計算金融負債之攤銷成本及按相關
期間攤分利息開支之方法。實際利率是按金融負
債預計限期或較短期限內（如適用），將估計未來
現金支付（包括所有已付或已收的費用，而這些費
用構成實際利率、交易成本及其他溢價或折讓的組成部分）準確貼現至初步確認時之賬面淨值之
利率。

Interest expense is recognised on an effective interest basis.

利息支出按實際利率確認。

Derecognition

註銷

The Council derecognises a financial asset only when the contractual rights
to the cash flows from the asset expire, or when it transfers the financial
asset and substantially all the risks and rewards of ownership of the asset toanother entity. If the Council neither transfers nor retains substantially all
the risks and rewards of ownership and continues to control the transferredasset, the Council continues to recognise the asset to the extent of its
continuing involvement and recognises an associated liability.

當從資產獲得現金流量的合約權利屆滿，或金融資產及其擁有權的全部風險及回報被轉讓予另一
實體時，該金融資產會被註銷。如委員會不轉讓或保留擁有權的幾乎全部風險及回報，並繼續控制被轉讓資產，則委員會繼續在持續參與的範圍內
確認此資產，並確認相關負債。

On derecognition of a financial asset in its entirety, the difference between
the asset's carrying amount and the sum of the consideration received andreceivable and the cumulative gain or loss that had been recognised inother comprehensive income and accumulated in equity is recognised in
the income and expenditure statement.

當金融資產被註銷時，該項資產的賬面值與已收與應收代價及於其他綜合收入確認並於權益中累
積之累計損益總額的差額會在收支結算表中確認。

The Council derecognises financial liabilities when, and only when, theCouncil's obligations are discharged, cancelled or expired. The difference
between the carrying amount of the financial liability derecognised andthe consideration paid and payable is recognised in the income andexpenditure statement.

當且僅當委員會責任被解除、取銷或屆滿時，金融負債才會被註銷。已被註銷的金融負債的賬面值與已
付或應付代價之間的差額會於收支結算表內確認。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued

3 主要會計政策—續

Impairment on tangible assets

有形資產之減值At the end of the reporting period, the Council reviews the carrying
amounts of its tangible assets to determine whether there is any indicationthat those assets have suffered an impairment loss. If any such indication
exists, the recoverable amount of an asset is estimated in order todetermine the extent of the impairment loss, if any.

委員會於報告期結束時審查有形資產之賬面值，以決定是否有任何跡象顯示該等資產已經出現減值虧損。如果存在該跡象，則對資產的可收回金額進行估計，從而確定減值虧損（如有）的程度。

Recoverable amount is the higher of fair value less costs to sell and value
in use. In assessing value in use, the estimated future cash flows are
discounted to their present value using a pre-tax discount rate that reflects
current market assessments of the time value of money and the risks
specific to the asset for which the estimates of future cash flows have notbeen adjusted.

可收回金額為公平價值減銷售成本所得金額與使用價值中的較高者。當評估使用價值時，會採用可反映當前市場評估時間價值及該資產在未經調整
未來現金流之特定風險的稅前貼現率，將估計的未
來現金流量貼現為現值。

If the recoverable amount of an asset (or a cash-generating unit) is
estimated to be less than its carrying amount, the carrying amount of theasset (or a cash-generating unit) is reduced to its recoverable amount. An
impairment loss is recognised immediately in the income and expenditurestatement.

如果資產（或現金產出單位）的估計可收回金額少於賬面值，則資產（或現金產出單位）的賬面值將
減少為其可收回金額。減值虧損即時在收支結算表
中予以確認。

Where an impairment loss subsequently reverses, the carrying amount of
the asset is increased to the revised estimate of its recoverable amount,but so that the increased carrying amount does not exceed the carrying
amount that would have been determined had no impairment loss beenrecognised for the asset in prior years. A reversal of an impairment loss isrecognised immediately in the income and expenditure statement.

若減值虧損隨後撥回，該資產的賬面值增加至其可收回金額之修訂估值，惟所增加之賬面值不得
超過該資產於過往年度並無出現減值虧損而確認之賬面值。該撥回的減值虧損即時於收支結算表
內確認。

Leasing

租賃

Leases are classified as finance leases whenever the terms of the leasetransfer substantially all the risks and rewards of ownership to the lessee.
All other leases are classified as operating leases.

如租賃條款將擁有權的幾乎全部風險及回報轉讓
予承租人，則此租賃被歸類為融資租賃。所有其他租賃被歸類為營運租賃。

The Council as lessee

委員會作為承租人

Operating lease payments are recognised as an expense on a straight-line
basis over the lease term, except where another systematic basis is more
representative of the time pattern in which economic benefits from theleased asset are consumed.

營運租賃付款按直線法於有關租賃期內確認為開支，除非其他有系統的方法更能代表消費租賃資產
所得經濟利益的時間模式。

Leasehold land and building

租賃土地及樓宇

When a lease includes both land and building elements, the Council
assesses the classification of each element as a finance or an operatinglease separately based on the assessment as to whether substantially all
the risks and rewards incidental to ownership of each element have beentransferred to the Council. The entire lease of the Council's land andbuilding is classified as a finance lease and accounted for as property, plantand equipment.

當租賃包含土地及樓宇部分時，委員會會根據各部分擁有權附帶的幾乎全部風險及回報是否已轉讓
予委員會，來進行評定，並分別劃分為融資租賃或營運租賃。委員會的全部土地及樓宇租賃被歸類為融資租賃，並算作物業、機器及設備。

74

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued

3 主要會計政策—續

Foreign currencies

外幣

In preparing the financial statements of the Council, transactions incurrencies other than the functional currency (foreign currencies) arerecognised at the rates of exchanges prevailing at the dates of thetransactions. At the end of the reporting period, monetary items
denominated in foreign currencies are retranslated at the rates prevailingat that date. Non-monetary items that are measured in terms of historicalcost in a foreign currency are not retranslated.

在編製本委員會之財務報表時，以功能貨幣以外貨
幣（外幣）進行之交易均按交易日期之適用匯率換算。於報告期完結時，以外幣計值之貨幣項目均以當日之現行匯率重新換算。按外幣過往成本計算之
非貨幣項目則毋須重新換算。

Exchange differences on monetary items are recognised in income andexpenditure statement in the period in which they arise.

貨幣項目的匯兌差額均於該期間的收支結算表內
確認。

Borrowing costs貸款成本

Borrowing costs directly attributable to the acquisition, construction or
production of qualifying assets, which are assets that necessarily takea substantial period of time to get ready for their intended use or sale,
are added to the cost of those assets until such time as the assets aresubstantially ready for their intended use or sale.

於收購、建設或生產取得，而須較長時間作準備作
其擬定用途或出售的資產，其直接借貸費用會計入
有關資產成本內，直至有關資產大致可按其擬定用途使用或出售為止。

All other borrowing costs are recognised in the income and expenditurestatement in the period in which they are incurred.

所有其他借貸成本於發生期間在收 支結算表中確認。

Retirement benefit costs

退休福利費用Payments to defined contribution retirement benefit plans are charged as
an expense when employees have rendered service entitling them to thecontributions.

就定額供款退休福利計劃支付的款項，在僱員提
供服務並因此享有該供款的期間列為開支。

4 CAPITAL RISK MANAGEMENTThe Council is funded mainly by Government subventions. The Council
members manage its funds to ensure that the Council will be able tocontinue as a going concern. The Council's overall strategy remains
unchanged from prior year.

4 資本風險管理
委員會的經費主要來自政府撥款。委員會委員管理
該筆資金，以確保委員會能持續營運。委員會之整體策略與去年相同。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

5 FINANCIAL INSTRUMENTS

5 金融工具
甲 金融工具類別

a Categories of financial instruments

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

Loans and receivables (including cash and cash equivalents) 貸款及應收款項（包括現金及現金等值項目） 56,383,051

45,195,045

Financial liabilities at amortised cost以攤銷成本計量的金融負債

5,926,112

5,812,441

乙 財務風險管理目標及政策

b Financial risk management objectives and policies
The Council's major financial instruments include debtors, loans andadvances to staff, amount due from the Consumer Legal Action Fund,bank balances and cash, accounts payable and secured bank borrowing.
Details of these financial instruments are disclosed in respective notes.
The risks associated with these financial instruments and the policies on
how to mitigate these risks are set out below. The Council's members
manage and monitor these exposures to ensure appropriate measures
are implemented on a timely and effective manner.

委員會的主要金融工具包括應收賬款、向員工提供的貸款及預支、消費者訴訟基金的應收款項、銀行結餘及現金、應付賬款及有抵押銀行貸款。該些
金融工具的詳情已於其附註中公布。與該等金融工
具的有關風險及如何降低該等風險的政策載於下文。委員會委員管理並監察該等風險，以確保及時有效地實施適當措施。

Credit risk

信貸風險The Council has no significant concentration of credit risk on debtors,
and loans and advances to staff as the Council's members consider theamounts involved are insignificant.

由於委員會委員認為所涉金額並不重大，故委員會就其應收賬款以及向僱員提供貸款及預支並未面臨重大信貸風險。

The credit r is k on deposit s at bank s is limited bec ause t hecounterparties are banks with high credit ratings.

由於交易對方為具有良好信貸評級的銀行，故此銀行存款的信貸風險有限。

The credit risk arising from default in the payment by the Consumer
Legal Action Fund is limited as the counterparty is financially capable.

由於交易對方有足夠的經濟能力進行支付，故此因消費者訴訟基金拖欠付款而引起的信貸風
險有限。

Market risk

市場風險Foreign currency risk management

外幣風險管理Certain transactions of the Council are denominated in currencies
set out below which are different from the functional currency of theCouncil, i.e. Hong Kong dollars, and therefore the Council is exposed
to foreign currency risk. The carrying amounts of the Council's foreign
currency denominated monetary assets and liabilities at the end of thereporting period are as follows:

委員會的某些交易是以下列貨幣計值，由於這些
貨幣並非委員會的功能貨幣 - 港幣，所以委員會
會面對外幣風險。在報告期完結時，委員會以外
幣計值的貨幣資產及負債之賬面值如下：

Assets資產

Liabilities
負債

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

United States dollars

美元105,647

105,003

-

-

Euro

歐元

368,595

584,547

1,062,204

165,625

76

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

5 FINANCIAL INSTRUMENTS - continued

5 金融工具—續
乙 財務風險管理目標及政策—續

b Financial risk management objectives and policies - continued
Market risk - continued

市場風險— 續The following table indicates the approximate change in the Council's
income and expenditure in response to reasonably possible changes in
the foreign exchange rates to which the Council may have exposure at
the end of the reporting period.

下表顯示委員會在報告期結束時，因外幣匯率的
合理可能變化下，而產生的收入及開支變動情況。

2015
二零一五年
Increase (decrease)in foreign exchange
rates
外幣匯率
上升(下降)

United States dollars
Euro

美元
歐元

2014
二零一四年

Effect on income(expenditure)

Increase (decrease)in foreign exchange
rates

對收入(支出)
之影響
HK$
港元

外幣匯率
上升(下降)

Effect on Income(expenditure)對收入(支出)
之影響
HK$
港元

3%

3,169

3%

3,150

(3%)

(3,169)(3%)(3,150)

10%(69,361)

10%

41,892(10%)

69,361(10%)(41,892)

In the opinion of the Council members, the sensitivity analysis isunrepresentative of the inherent foreign exchange risk as the year end
exposure does not reflect the exposure during the year.

委員會委員認為，由於年度結束時所面臨之風
險並不反映全年的風險狀況，因此敏感度分析
不能代表外匯之固有風險。

Interest rate risk

利率風險The Council's income and operating cash flows are substantiallyindependent of changes in market interest rates. The Council's
exposure to changes in interest rates is mainly attributable to its
secured bank borrowing which bears interest at variable rates. The
Council has a policy to place surplus funds with creditable financial
institutions which offer the best rate on a short-term basis to facilitate
the bank loan interest payment. The Council's members continuously
monitor the cash flow interest rate risk.

委員會的收入及營運現金流量基本上不受市場
利率變動影響。委員會所面臨的利率變動風險主要來自其浮息有擔保銀行貸款。委員會的政
策是將剩餘資金短期存放於可為委員會提供最佳回報的可靠金融機構，以償還銀行貸款利息
付款。而委員會委員亦會持續監控現金流量的利率風險。

Liquidity risk

流動資金風險

The Council is dependent on the government subventions. The Council
members consider that the Council is exposed to minimal liquidity risk
as the Government would provide subvention for the Council based onbudgets prepared by the Council annually. The Council members also
closely monitor the Council's cash flow position.

委員會營運是依靠政府撥款。由於政府會根據
委員會每年編製的預算撥款，因此，委員會委
員認為委員會所面臨的流動資金風險已降至最低。委員會委員亦密切監控其現金流量狀況。

Bank balances comprise of demanded deposits with an original maturityof three months or less.

銀行結餘包括原訂期限為三個月或以內的存款。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

5 FINANCIAL INSTRUMENTS - continued

5 金融工具—續
乙 財務風險管理目標及政策—續

b Financial risk management objectives and policies - continued
Liquidity risk- continued

流動資金風險— 續

Liquidity and interest rate table

流動性及利率表

The following tables detail the Council's remaining contractual maturity
for its non-derivative financial liabilities. The tables have been drawn
up based on the undiscounted cash flows of financial liabilities based on
the earliest date on which the Council can be required to pay.

下列表格詳細列出了委員會非衍生金融負債的剩餘合約期限。該等表格乃根據於委員會可能被要求付款之最早日期之金融負債未貼現現金流
量編製。

Weighted
averageeffective
interest rate
加權平均
實際利率
%
2015

二零一五年

Accounts payable應付賬款

Secured bank borrowing 有抵押銀行
貸款

2014

二零一四年

Accounts payable應付賬款

Secured bank borrowing 有抵押銀行
貸款

6 monthsor less

6-12months

六個月
或以下
HK$
港元

六至十
二個月
HK$
港元

-

1-5 yearsOver
5 years

Total
undiscounted
cash flows

Carrying
amounts

一至
五年
HK$
港元

超過
五年
HK$
港元

未貼現
現金流總額
HK$
港元

賬面
金額
HK$
港元

-

4,155,937--

4,155,937

4,155,937

0.97

192,000

192,000

1,428,370-

1,812,370

1,770,175

4,347,937

192,000

1,428,370

5,968,307

5,926,112

Weighted
averageeffective
interest rate

6 monthsor less

6-12months

1-5
yearsOver 5years

Total
undiscounted
cash flows

Carrying
amounts

加權平均
實際利率

六個月
或以下

六至十
二個月

一至
五年

超過
五年

未貼現
現金流總額

賬面
金額

%

HK$
港元

HK$
港元

HK$
港元

HK$
港元

HK$
港元

HK$
港元

-

3,677,421---

3,677,421

3,677,421

0.96

192,000

192,000

1,536,000

275,208

2,195,208

2,135,020

3,869,421

192,000

1,536,000

275,208

5,872,629

5,812,441

c Fair value

丙 公平價值

The fair values of financial assets and financial liabilities are determinedin accordance with generally accepted pricing models based on
discounted cash flow analysis.

金融資產及金融負債之公平價值乃根據公認定價模式，按照貼現現金流量分析而確定。

The Council's members consider that the carrying values of financial
assets and financial liabilities recorded at amortised cost in the financial
statements approximate their fair values.

委員會委員認為，在財務報表中按攤銷成本記
錄的金融資產及金融負債之賬面值與其公平值
相若。

78

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

6 NON-RECURRENT PROJECTS SUBVENTION

6 非經常性項目撥款
2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元
-

Consumer protection studies

保障消費者權益研究

2,674,440

High priority initiatives projects

優先啟動之項目

1,976,537-

Price surveillance project

價格監督項目

18,4302,435,794

Price survey on diesel and gasoline

柴油及汽油價格調查

868,321871,444

Strengthening consumer protection project鞏固消費者權益項目

22,5009,188

Purchase of computer equipments

購置電腦設備

8,600

105,047

903,663

1,340,780-

246,000

Other non-recurrent projects

其他非經常性項目

Consumer Council resources centre enhancement project

消委會資源中心改善工程

Enhancement of computer systems

電腦系統優化-309,718

Unfair trade practice campaign

不公平貿易實務活動-

2,134,741

6,472,491

7,452,712

7 SALES OF "CHOICE" MAGAZINE
Income from sale of "Choice" magazine, after deductionof printing, ar twork, postage and promotion cost
amounts to HK$99,099 (2014: HK$404,595).
8 STAFF COSTS
Staff costs include an amount of HK$7,061,027 (2014:
HK$6,855,609) in respect of contributions to retirement
benefits scheme.
9 NON-RECURRENT PROJECTS EXPENSES

7 銷售《選擇》月刊
在扣除印刷、版面設計、郵遞及推廣費用後，《選擇》月刊之銷售收入為 99,099港元 (二零一四年： 404,595港元)。

8 員工成本
員工成本包括 7,061,027 港元（二零一四年：6,855,609港元）的退
休福利計劃供款。

9 非經常性項目支出
2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元
-

Consumer protection studies

保障消費者權益研究

2,674,440

High priority initiatives projects

優先啟動之項目

1,976,537-

Price survey on diesel and gasoline

柴油及汽油價格調查864,835

868,054

139,126

668,682-

2,435,794
2,134,741

Other projects

其他項目

Price surveillance project

價格監督項目

Unfair trade practice campaign

不公平貿易實務活動-

Consumer Council resources centre enhancement project

消委會資源中心改善工程-

246,000

5,654,938

6,353,271

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

10 PROPERTY, PLANT AND EQUIPMENT

10 物業、廠房及設備Leasehold landand buildings inHong Kong under
Leaseholdlong-term lease improvement

COST

FurnitureandfixturesMotorvehicle

Total

租賃物業
裝修
HK$
港元

辦公室
設備
HK$
港元

電腦
設備
HK$
港元

傢俬及
裝置
HK$
港元

機動
車輛
HK$
港元

合計
HK$
港元

62,638,435

7,932,802

1,773,396

11,179,471

862,296247,291

84,633,691

62,638,435

112,983
8,045,785

338,371
2,111,767

306,567
11,486,038

46,742
909,038

247,291

804,663
85,438,354

62,638,435

520,173
8,565,958

127,800
2,239,567

487,880
11,973,918

116,790
1,025,828

247,291

1,252,643
86,690,997

10,939,474

6,338,547

1,691,958

9,490,140

698,012247,291

29,405,422

875,971
11,815,445

439,901
6,778,448

169,206
1,861,164

1,070,893
10,561,033

90,132
788,144247,291

2,646,103
32,051,525

875,971
12,691,416

539,063
7,317,511

109,803
1,970,967

694,120
11,255,153

92,023880,167

247,291

2,310,980
34,362,505

49,947,019

1,248,447

268,600

718,765

145,661-

52,328,492

50,822,990

1,267,337

250,603

925,005

120,894-

53,386,829

成本

於二零一三年
四月一日
添置Additions
At 31 March 2014 於二零一四年
三月三十一日添置
Additions
At 31 March 2015 於二零一五年
三月三十一日折舊
DEPRECIATION
於二零一三年
At 1 April 2013
四月一日
Charge for the year 年內支出At 31 March 2014 於二零一四年
三月三十一日Charge for the year 年內支出At 31 March 2015 於二零一五年
三月三十一日CARRYING VALUES 賬面值

At 31 March 2014

Computerequipment

於香港長期租賃的
租賃土地及樓宇
HK$
港元

At 1 April 2013

At 31 March 2015

Officeequipment

於二零一五年三月三十一日
於二零一四年三月三十一日The above items of property, plant and equipment are depreciated overtheir useful lives using the straight-line method, at the following rates perannum:

上述物業、機器及設備按其可使用年期按以下年
率以直線法進行折舊：Leasehold landOver the remaining term of the leases

租賃土地

按租約之剩餘期限

Buildings

Over the shorter of their useful lives or theremaining term of the lease of land樓宇

按其可使用期限或土地租賃之剩餘年期（以時間較短者計算）

Leasehold improvement

20%

租賃物業裝修20%

Office equipment

33.33%

辦公室設備

33.33%

Computer equipment

33.33%

電腦設備

33.33%

Furniture and fixtures

33.33%

傢俬及裝置

33.33%

33.33%

機動車輛

33.33%

Motor vehicle

Leasehold proper ties with carr ying value of HK$13,035,553 (2014:
HK$13,147,396) are under mortgage to secure the bank loan of the Council.
All the leasehold properties are under second mortgage in favour of theGovernment.

賬 面 值 為 13 , 0 3 5 , 5 5 3 港 元（二零 一 四 年：
13,147,396 港元）的租賃物業已抵押，作為委員會
銀行貸款的擔保。所有該等租賃物業均以政府為受益人作出第二次抵押。

80

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

11 OTHER FINANCIAL ASSETS
Other financial assets included debtors, loans and advances
to staff and amount due from Consumer Legal Action Fund.
The amounts are unsecured and interest-free. Except for
the loans and advances to staff which will be settled by
twelve monthly instalments, other amounts are repayable
on demand.
12 BANK BALANCES AND CASH
Bank balances and cash comprise cash and short-term
deposits with an original maturity of three months or lessand time deposits of HK$12,501,553 (2014: Nil) with an
original maturity over three months, and carry interest at
market rates which ranged from 0.7% to 1.15% (2014: 0.8%
to 1.2%) per annum.
13 ACCOUNTS PAYABLE AND ACCRUED CHARGES
Accounts payable are unsecured, interest-free and repayableaccording to the respective credit terms. The Council has
financial risk management policies in place to ensure that all
payables are paid within the credit timeframe.
14 SECURED BANK BORROWING

Carrying amount repayable:

11 其他金融資產
其他金融資產包括應收賬款、向員工提供的貸款及預支以及消費者訴訟基金的應收款項。該等款項不設抵押及不計利息。除向員工
提供的貸款及預支將會以十二期按月攤還外，其他款項皆為按要
求即時索還。

12 銀行結餘及現金
銀行結餘及現金包括現金及原定到期日為三個月或以內之短期存款，以及原定到期日超過三個月之定期存款12,501,553港元（二零一四年：無），其利息根據每年0.7% 至 1.15% 之間（二零一四年：0.8% 至 1.2%）的市場利率計算。

13 應付賬款及應計費用
應付賬款不設抵押，不計利息且須根據各自信貸條款予以償還。委員會有適當的金融風險管理政策，以確保應付款項在信貸期限內
可全數支付。

14 有擔保銀行貸款
2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元
365,042

應償還賬面金額：

On demand or within one year

按要求即付或一年內

368,223

More than one year, but not exceeding two years

一年以上但不超過兩年

371,867

368,574More than two years, but not more than five years

兩年以上但不超過五年

1,030,085

1,127,258

More than five years

五年以上

Less: Amounts due within one year shown under current liabilities

The loan which is secured by the Council's properties withcarrying value of HK$13,035,553 (2014: HK$13,147,396)
bears interest at the lower of prime rate or 0.75% over the
Hong Kong Interbank Offered Rate and will be repayable bymonthly instalments, the last of which falls due in December
2019. The proceeds were used to finance the acquisition ofa leasehold property.

減：流動負債下的一年內應付款項-274,146

1,770,175

2,135,020(368,223)(365,042)

1,401,952

1,769,978委員會以物業擔保所獲的貸款賬面值為 13,035,553 港元（二零一四年：13,147,396 港元)，該貸款按最優惠利率或香港銀行同業
拆出利率上浮0.75%的較低者利率計息，按月分期償還，最後一期
於二零一九年十二月到期。所得收益用於購置一項租賃物業。

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

15 SUBVENTIONS RECEIVED

15 已收撥款
2015
二零一五年
HK$
港元

Subventions unexpended at the end of the reporting period:

2014
二零一四年
HK$
港元

在本報告期結束時未有動用之撥款:Price surveillance project

價格監督項目

202,735

221,165

Price survey on diesel and gasoline

柴油及汽油價格調查

1,969,023

1,849,509

Strengthening consumer protection project鞏固消費者權益項目

Enhancement of computer systems

電腦系統優化

Retention of time limited post
Consumer protection studies
Consumer Council resource centre:

消費者委員會資源中心：

774,590797,090

1,523,463

2,708,288

保留有時限之職位

1,881,300-

保障消費者權益研究

4,393,560-

leasehold improvement

租賃物業裝修256,244

256,244enhancement project

改善工程

48,89948,899air-conditioning system

空調系統

-

46,000High priority initiatives projects

優先啟動之項目

3,796,473-

Consumer Council renovation

消費者委員會辦事處翻新工程

1,940,000-

Training program

培訓項目

908,783

1,025,408

Conference room refurbishment

會議室裝修工程340,000

544,000

Digitalisation of "Choice" magazine《選擇》月刊數碼化

18,33373,333

Accomplishing sever virtualisation

完成伺服器虛擬化

1,600,000

1,600,000

Other projects

其他項目

2,243,985

2,453,284

Choice of tablet computer《選擇》月刊流動應用程式-

550,000

35th anniversary activities

35週年活動16 LEASEHOLD PROPERTY CONTROL ACCOUNT
The amount arises from capital contribution by theGovernment for the acquisition of leasehold properties
and appropriation from general fund for subsequentpurchase of capital assets reduced by depreciation of
the related assets.
17 EQUIPMENT CONTROL ACCOUNT
The amount was appropriated from general fund inprevious years for the acquisition of office equipment,
computer equipment and furniture and fixtures and isreduced by depreciation of the related assets.

-

323,009

21,897,388

12,496,229

16 租賃物業統制賬項
該款項來自於用於購置租賃物業的政府認繳資本及隨後購置資本資產的從一般基金的撥款，減去相關資產的折舊。

17 設備統制賬項
該款項由以往累積一般資金處撥出，用於購置辦公室設備、電腦設備、傢俬及裝置，並減去相關資產之折舊。

82

CONSUMER COUNCIL 消費者委員會

FINANCIAL STATEMENTS 財務報表

Appendix 5 附錄五●noTes To The FinanCial sTaTemenTs 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

18 DESIGNATED FUND FOR APPROVED PROJECTSThe amount represents funds for current projects appropriated for the
below designated activities not yet incurred by the end of the reporting
period:18 核准項目之指定基金
於報告期完結時，現有項目為以下指定活動已撥付而未動用的資金：

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

4,300,344

4,300,344

Online "Choice" operation reserve

網上《選擇》月刊營運儲備

Office equipment and maintenance辦事處設備及維修

249,026

249,026

Testing and research

測試和研究

329,583

294,724

4,878,953

4,844,094

19 OPERATING LEASE COMMITMENT

19 營運租賃承擔At the end of the reporting period, the Council had commitments for
future minimum lease payments under non-cancellable operating leases inrespect of rented premises which fall due within one year and two to five
years amounting to HK$1,273,239 and HK$1,042,170, respectively (2014:
HK$767,428 and HK$480,947).

於報告期結束時，委員會在不可撤銷的營運租約下。在未 來一年內及二至五年，就租用物業承擔
的未來最低租賃付款額分別為 1,273,239 港元
及 1,042,170港元（二零一四年：767,428 港元及480,947港元）。

Leases are negotiated for a term ranging from one to two years, with fixedrental over the terms of the leases.

租賃之協定期限為一至兩年，且租賃期間的租金為
固定租金。

20 RELATED PARTY TRANSACTION
The Council recharged a fee of HK$2,710,000 (2014: HK$2,354,000) for
administrative service and office support (comprising salary costs andattributable overhead) provided to the Consumer Legal Action Fund (the"Funds") during the year. The recharge is in accordance with the provisionof the Trust Deed governing the Funds and approved by both the Council
and the Board of Administrators of the Funds.

20 關聯方交易委員會於年內收取 2,710,000港元（二零一四年：2,354,000港元），作為本年度向消費者訴訟基金（「基金」）提供管理服務和辦公室支援（包括薪金支出及相關開銷）的費用。該收費乃根據信託聲明
中的條款及經委員會與消費者訴訟基金執行委員
會批核。

Appendix 6 附錄六
●Consumer Advice Centres

消費者諮詢中心Consumer Complaint & Enquiry Hotline

消 費 者 投 訴 及 諮 詢 熱 線

2929 2222

Fax 傳真號碼 : 2856 3611 Website 網站 : www.consumer.org.hk

Hong Kong 香港區

North Point Consumer Advice Centre

1

Room 1410, 14/F, Kodak House II		
39 Healthy Street East, North Point

北角諮詢中心New Territories 新界區

Shatin Consumer Advice Centre

5

北角健康東街39號柯達大廈二期14樓1410室

深水埗諮詢中心

6

3

G/F, Consumer Council Resource Centre
3 Ashley Road, Tsimshatsui

尖沙咀諮詢中心尖沙咀亞士厘道3號
消費者委員會資源中心地下

Room 105, 1/F, Princess Alexandra 		
Community Centre				60 Tai Ho Road, Tsuen Wan荃灣諮詢中心荃灣大河道60號雅麗珊社區服務中心1樓105室

長沙灣道303號長沙灣政府合署地下

Tsimshatsui Consumer Advice Centre

沙田諮詢中心Tsuen Wan Consumer Advice Centre

Shamshuipo Consumer Advice Centre

2

Room 442, 4/F, Shatin Government Offices
1 Sheung Wo Che Road, Shatin
沙田上禾輋路1號沙田政府合署4樓442室

Kowloon 九龍區

G/F, Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road

E-mail 電郵地址 : cc@consumer.org.hk

Yuen Long Consumer Advice Centre

7

G/F, Yuen Long District Office Building		
269 Castle Peak Road, Yuen Long

元朗諮詢中心
元朗青山公路(元朗段)269號元朗民政事務處大廈地下Wong Tai Sin Consumer Advice Centre

4

Unit 201, 2/F, Lung Cheung Office Block		
138 Lung Cheung Road, Wong Tai Sin

7黃大仙諮詢中心黃大仙龍翔道138號龍翔辦公大樓2樓201室

5
6

2

4
3

1

84

Appendix 7 附錄七●Product Testing Reports產品試驗報告ELECTRICAL & ELECTRONIC GOODS
電氣及電子產品

FOOD & HEALTH FOOD
食物及健康食品• Baby Feeding Bottle Sterilisers 奶瓶消毒機• Children's Meal Sets 兒童餐• Bread Makers 麵包機• Egg Dishes 含蛋食物

• Espresso Coffee Makers 特濃咖啡機• Energy Drinks 能量飲品

• Fitness Tracker Bands 運動手環
• Hair Dryers 風筒• Headphones 頭戴式耳筒*• Induction Cookers and Radiant Cookers
電磁爐及電陶爐• Mini Hi-Fi Systems 微型音響組合

HEALTH & BEAUTY 保健美容
• Anti-wrinkle Face Creams 除皺面霜*• Medical Thermometers for Home Use 家用體溫計*• Toothpastes 牙膏*• Mobile Phones (2 updates, total 40 models)
手機（出版2次，共40個型號）*HOUSEHOLD PRODUCTS 家庭用品

• Printers 打印機• Box and Soft Pack Facial Tissues 盒裝面紙

• Projectors 投影機• Chef's Knives 西式廚師刀

• Soundbars 家庭影院揚聲器• Emulsion Paints 乳膠漆• Pushchairs 嬰孩手推車*• Steam Irons 熨斗• Tablet PCs (2 updates, total 48 models)
平板電腦（出版2次，共48個型號）*• USB Power Supplies USB電源供應器• Vacuum Cleaners 吸塵機• Wall Fans 掛牆扇
• Window Type Air Conditioners 窗口式冷氣機• Wireless Speakers 無線揚聲器PHOTOGRAPHIC EQUIPMENT &SOFTWARE
攝影器材及軟件• Camcorders 攝錄機*• Cameras (4 updates, total 79 models)相機（出版4次，共79個型號）*• Cloud Storage Service Test 雲端儲存服務測試• Internet Security Software Packages 網絡保安軟件* Published in CHOICE magazine and on Shopsmart website
先後刊載於《選擇》月刊及「精明消費香港遊」網站

AUTOMOBILE & CYCLING PRODUCTS
汽車及單車用品• Bicycle Helmets 單車頭盔
• Car Performance Test 汽車效能測試• Child Car Seats 兒童汽車安全座椅
• Crash Test of Cars 汽車撞擊測試

OTHERS 其他• Dry Pet Foods 貓狗乾糧• Soccer Balls 足球*Appendix 8 附錄八●Product Indepth Studies and											Market Survey Reports				產品研究及市場調查報告

ELECTRICAL & ELECTRONIC GOODS 電氣及電子產品
• Garment Steamers 掛熨機

FOOD & NUTRITION 食品及營養• Milk Powder for Elderly 中年人/長者奶粉• Pre-packaged Chinese New Year Festive Food 預先包裝賀年食品

HEALTH & BEAUTY 保健美容
• Analgesic Patches 止痛藥貼• Baby Wipes 嬰兒清潔濕巾• BB and CC Creams BB霜及CC霜• Care for People with Incontinence 失禁的護理• Denture Cleansers and Adhesives 假牙清潔片及假牙黏著劑
• Drugs for Allergy 治療敏感症的藥物• Drugs for Treating Cirrhosis 肝硬化的藥物治療• Electronic Cigarettes 電子煙• Indigestion 消化不良
• Make Up Cleansing Water and Cleansing Wipes 卸妝水及卸妝濕巾• Slimming Claims of Vibration Platforms 震動板的纖體聲稱• Treatments for Herpes Zoster and its Prevention「生蛇」的治療及預防

TOYS 玩具• Toys and Costumes for Halloween 萬聖節玩具裝扮用品

HOUSEHOLD PRODUCTS 家庭用品
• Baby Carriers and Slings 嬰兒揹帶
• CSR of Wooden Furniture Manufacturers 木家具生產商的企業社會責任• Domestic Fire Safety Products 家居消防用品• Water Filters 濾水器

86Appendix 9 附錄九
●Surveys and Service Study Reports

調查及服務研究報告

Market Surveys / Opinion Surveys / Price Surveys
市場調查 / 意見調查 / 價格調查• Annual Supermarket Price Survey 年度超市價格調查• Credit Card Mileage Programmes 信用卡飛行里數獎賞計劃• Local Pre-wedding Photo Packages 本地婚紗攝影套餐• Low Cost Carrier Services 廉航服務
• Bank Account Low Balance Fee 銀行低結餘戶口收費• Manufacturers´CSR of Tablet PCs 平板電腦製造商的企業社會責任*• Online Music Services 網上音樂服務• Opinion Survey on Outbound Package Tour 外遊旅行團意見調查• Overseas ATM Cash Withdrawal Services 境外提款服務• Textbook Expenditure Survey 教科書購書費調查
• Textbook Price Survey 教科書價格調查• Textbook Revision Survey 教科書改版調查
• Working Holiday Insurance 工作假期保險

Indepth Studies 深入研究
• International Calling Services 國際長途電話服務• Interventions for Autistic Children 自閉症的訓練• Labelling of Prepackaged Fresh Food Produce 預先包裝鮮貨食品標籤
• Laundry Services and Clothing Care Labelling 洗衣服務及衣物護理標籤
• Postnatal Care Services 陪月員服務• Recycling of Second-hand Clothes and Accessories (Collaborative Consumption) 二手衫及配飾回收（合作消費）• Supermarket Price Labelling and Price Promotion 超市價格標示及減價促銷* Published in CHOICE magazine and on Shopsmart website
先後刊載於《選擇》月刊及「精明消費香港遊」網站Appendix 10 附錄十
●Consultation Papers Responded to									by the Council 						回應諮 詢 文件

• Financial Services and the Treasury Bureau - Proposals for a Resolution Regime for Financial Institutions in Hong Kong (2014．
04．16)
財經事務及庫務局 - 建立一套適用於香港的金融機構有效處置機制• Securities and Futures Commission - The Regulation of Alternative Liquidity Pools (2014．04．25)
證券及期貨事務監察委員會 - 監管另類交易平台• Legislative Council Bills Committee - Contracts (Rights of Third Parties) Bill (2014．05．02)
立法會法案委員會 - 《合約（第三者權利）條例草案》• Environment Bureau - Future Fuel Mix for Electricity Generation (2014．06．18)
環境局 - 未來發電燃料組合• Legislative Council Bills Committee - Insurance Companies (Amendment) Bill 2014 (2014．06．24)
立法會法案委員會 - 《2014年保險公司（修訂）修例草案》• Legislative Council Subcommit tee on Food and Drugs (Composition and Labelling) (Amendment) (No.2)
Regulation 2014 - Food and Drugs (Composition and Labelling) (Amendment) (No.2) Regulation 2014 (2014．07．22)
立法會《2014年食物及藥物（成分組合及標籤）（修訂）（第2號）規例》小組委員會 - 《2014年食物及藥物（成分組合及標籤）（修訂）（第2號）規例》• Pharmacy and Poisons Board Hong Kong - Draft Code of Practice for Holder of Wholesale Poisons Licence and Draft
Code of Practice for Holder of Certificate of Registration as an Importer and Exporter of Pharmaceutical Products (2014．
07．29)
香港藥劑業及毒藥管理局 - 《毒藥批發牌照持有人執業守則》及《註冊為藥劑製品進口商及出口商的證明書持有人執業守則》草擬本• Financial Dispute Resolution Centre - Amendments to the Terms of Reference to Allow for Disciplinary Proceedings ofthe Financial Dispute Resolution Centre (2014．08．26)
金融糾紛調解中心（調解中心）- 就調解中心對金融糾紛調解計劃 (“調解計劃”) 的職權範圍所作出與紀律聆訊有關的修訂建議• Mandatory Provident Fund Authority - Providing Better Investment Solutions for MPF Members“Core Fund”(2014．09．30)
強制性公積金計劃管理局 - 為強積金成員提供更佳投資方案• Legislative Council Bills Committee - Securities and Futures and Companies Legislation (Uncertificated Securities
Market Amendment) Bill 2014 (2014．10．06)
立法會法案委員會 - 《2014年證券及期貨及公司法例（無紙證券巿場修訂）條例草案》• Legislative Council Bills Committee - Mandatory Provident Fund Schemes (Amendment) Bill 2014 (2014．10．07)
立法會法案委員會 - 《2014年強制性公積金計劃（修訂）條例草案》• Competition Commission - Draft Guidelines on Complaints, Investigations, and Applications (Exclusions and Exemptions)(2014．11．10)
香港競爭事務委員會 - 投訴、調查及申請（豁除及豁免）草擬指引

88Appendix 10 附錄十
●• Land Registry - Latest Proposal for the Implementation of the Land Titles Ordinance - Rectification and Indemnity
Issues and Indeterminate Ownership Registers (2014．11．28)
土地註冊處 - 實施《土地業權條例》的最新建議 - 更正及彌償安排、及未能確定物業擁有權的登記冊• Competition Commission - Draft Guidelines on the First and Second Conduct Rules and the Merger Rule (2014．12．10)
香港競爭事務委員會 - 第一、第二行為守則及合併守則草擬指引• Financial Services and the Treasury Bureau and Hong Kong Monetar y Authority - Enhancements to the Deposit
Protection Scheme (2014．12．12)
財經事務及庫務局、香港金融管理局 - 優化存款保障計劃• Hong Kong Association of Banks - Review of Code of Banking Practice (2014．12．18)
香港銀行公會 - 檢討銀行營運守則• Legislative Council Panel on Food Safet y and Environmental Hygiene - Proposed Regulator y Framework on
Nutrition and Health Claims on Infant Formula, Follow-up Formula, and Prepackaged Foods for Infants and YoungChildren Under the Age of 36 Months in Hong Kong (2015．02．10)
立法會食物安全及環境衞生事務委員會 - 香港供36個月以下嬰幼兒食用的嬰兒配方產品、較大嬰兒及幼兒配方產品及預先包裝
食物的營養和健康聲稱的建議規管架構• Legislative Council Panel on Health Services - Regulation of Private Healthcare Facilities (2015．02．17)
立法會衞生事務委員會 - 私營醫療機構規管• Legislative Council Bills Committee - Private Columbaria Bill (2015．02．23)
立法會法案委員會 - 《私營骨灰安置所條例草案》• Food and Health Bureau - Regulation of Private Healthcare Facilities (2015．03．16)
食物及衞生局 - 私營醫療機構規管• Legislative Council Bills Committee - Clearing and Settlement Systems (Amendment) Bill 2015 (2015．03．17)
立法會法案委員會 - 《2015年結算及交收系統(修訂)條例草案》

Appendix 11 附錄十一●14th Consumer Rights Reporting Awards				

第十 四 屆消費 權 益 新 聞 報 道獎List of Adjudicators 評判名錄Dr Francis LEE, Associate Professor, School of Journalism and Communication, the Chinese University of Hong Kong
香港中文大學新聞與傳播學院副教授李立峯博士
Mr LAU Chi-kuen, Principal Lecturer, Department of Journalism, School of Communication, Hong Kong Baptist University
香港浸會大學傳理學院新聞系首席講師劉志權先生
Dr FU King-wa, Assistant Professor, Journalism and Media Studies Centre, the University of Hong Kong
香港大學新聞及傳媒研究中心助理教授傅景華博士
Dr LEE Ka-man, Assistant Professor, Department of Journalism and Communication, Hong Kong Shue Yan University
香港樹仁大學新聞與傳播學系助理教授李家文博士
Ms SHAM Yee-lan, Chairperson, Hong Kong Journalists Association
香港記者協會主席岑倚蘭女士
Ms Zoe HUNG, Committee Member, Hong Kong Journalists Association
香港記者協會執委孔雪怡女士
Mr Tyrone SIU, Chairman, Hong Kong Press Photographers Association
香港攝影記者協會主席蕭文超先生
Mr LEUNG Pak-ho, Committee Member, Hong Kong Press Photographers Association
香港攝影記者協會執委梁百豪先生
Prof. WONG Yuk-shan, Chairman, the Consumer Council
消費者委員會主席黃玉山教授
Mr Philip LEUNG, Vice-Chairman, the Consumer Council
消費者委員會副主席梁光漢先生

90Appendix 11 附錄十一●Winning Entries 得獎名單組別：新聞
金獎 電訊消費陷阱系列 何詩韻、林卓昕
銀獎 《防搵笨新例》系列報道 周婷、錢瑋琪、田青青
銅獎 奶粉荒「天價奶粉」系列報道 邱雅錡、梁杏怡、黃熙麗、田青青、陳穎欣、周婷
優異 消費者保障系列 何詩韻
新興美容陷阱多人中招 踢爆神秘顧客掠水局 歐陽玲、陳念慈

─ 香港經濟日報
─ 明報
─ 明報
─ 香港經濟日報
─ 東周刊

組別：特寫
金獎 租魔系列 王嘉嘉、杜潔心、何詩韻、蔡瑤、曾秋文
銀獎 社交Apps濫索權限 盲click失私隱 盧勁業、梁御和
銅獎 實用面積有漏洞 版本不同惹爭拗 歐陽慧恩、蔡慶佳
優異 Putting an end to gross floor area & Realty Strikes Sandy Li, Yvonne Liu and Peggy Sito鬥平搶客變「自殺」 顧客商戶小心「陪葬」 揭團購頻爆煲之謎 黃詠慈─ 香港經濟日報─ 蘋果日報
─ 東周刊
─ South China Morning Post
─ 東周刊

組別：電視新聞
金獎 新聞刺針 — 肉丸的疑惑 關梓寧
銀獎 DR事件發生一周年 何海凌、譚以和、張聲慧
銅獎 商品說明條例系列 蕭洛汶、聶珮林
優異 商品說明條例系列 陳家俊、馮巧欣、簡學悕─ 有線新聞─ now新聞台
─ 有線新聞─ now新聞台

組別：電視特寫金獎 新聞透視：酒店變住宅 何嘉敏及新聞透視製作組
銀獎 鏗鏘集：燈泡的迷思 葉婉虹銅獎 The Pearl Report: In The Eyes of The Beholder
Michelle Chan, Gut Chan & The Production Crew of The Pearl Report
優異 新聞透視：奶粉神話 鄺國惠及新聞透視製作組

─ 電視廣播有限公司
─ 香港電台─ Television Broadcasts
Limited─ 電視廣播有限公司

組別：電台新聞
金獎 商品說明條例系列 朱錫君、周曉暘
銀獎 無形之手 袁梓珮銅獎 美容藥謊 趙珮瑜、黃凱寧優異 奶粉有價 朱錫君、崔蔚恩

─ 香港電台─ 香港電台─ 商業電台─ 香港電台

組別：電台特寫
金獎 比特不俾得 蔡崇玲、陳嘉駿
銀獎 《譜戰未來》系列 陳曉慶、任順熙

─ 商業電台─ 香港電台銅獎 雍澄軒酒店拆售 鍾慧儀

─ 香港電台組別：新聞攝影
金獎 揀樓 何家達
銀獎 發牌風波浪湧，數萬人包圍政總 張永康
銅獎 全城盲搶金 陸羽勝
優異 價值36萬的工作平台 謝榮耀─ 蘋果日報─ 香港經濟日報
─ 東周刊
─ 蘋果日報Appendix 12 附錄十二●Poll Results of Top Ten Consumer News			
(Year of the Horse)								馬年十大消費新聞選舉 結果
1

台灣強冠地溝油 本港數百食肆中招（2 , 7 0 0 票）

2

上海福喜黑心食材麥當勞停售部分食品（2 , 6 8 9 票）

3

美容院麻醉藥超標

300磅女抽脂送命（2 , 1 8 6 票）

4

iPhone 6 推出掀炒風（2 , 1 2 3 票 ）5

電訊商合併爆加價潮（1 , 8 4 6 票）

6

消委會報告批評一手住宅銷售手法 提8項建議（1 , 7 5 2 票 ）

7

郵輪改行程

團友霸船索償（1 , 6 3 7 票 ）8消委會查超市標價與電腦價不符 差額達九成（1 , 6 2 3 票）

9

港府規管私營龕場

（1 , 4 2 4 票 ）10 抗議批發價飆升

豁免90年前營運減干擾
雞檔停市7日（1 , 2 5 2 票 ）92

Appendix 13 附錄十三●16th Winners of the Consumer Culture
			Study Award

第十六屆消費 文化 考 察 報 告 獎 得 獎 名單Junior Division 初級組
Award 獎項Topic 考察題目

School 學校

Winner 冠軍

笑．夠味？

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

Second 亞軍

Journal of Desires

Carmel Secondary School 迦密中學

Third 季軍

Back To Basic

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

Distinguished
Award
傑出作品獎

玩具保姆

Madam Lau Kam Lung Secondary School of Miu Fat Buddhist Monastery 妙法寺劉金龍中學

冇手尾

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

The Best
Topic Award
最佳選題獎

笑．夠味？

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

Merit for theBest Topic
Award
優異選題獎

Journal of Desires

Carmel Secondary School 迦密中學

Back To Basic

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

舌尖上的世界Lai Chack Middle School 麗澤中學

冇手尾

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

Senior Division 高級組
Award 獎項Topic 考察題目

Winner 冠軍

香港婚宴菜單環保嗎？

St. Rose of Lima's College 聖羅撒書院

Second 亞軍

情與義，值千金？

South Tuen Mun Government Secondary School 南屯門官立中學

消悶

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

Third 季軍

School 學校

六個肉痛的少女

Ho Lap College (Sponsored by The Sik Sik Yuen) 可立中學（嗇色園主辦）魔鏡魔鏡我最靚？！

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

The Best Topic Award
最佳選題獎

情與義，值千金？

South Tuen Mun Government Secondary School 南屯門官立中學

Merit for the Best
Topic Award
優異選題獎

香港婚宴菜單環保嗎？

St. Rose of Lima's College 聖羅撒書院

緋紅非綠

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

消悶

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

Outstanding Project Award 推介作品獎
Junior Division 初級組
Topic 考察題目

School 學校「芯」「筆」可測

Carmel Divine Grace Foundation Secondary School 迦密主恩中學

收到．收唔到？—解開生日消費之謎

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

糖思

St. Paul's Secondary School 聖保祿中學Senior Division 高級組
Topic 考察題目

School 學校

髮「型」？

United Christian College 滙基書院

從來不了解我們的爸媽SKH Chan Young Secondary School 聖公會陳融中學Appendix 13 附錄十三●Commended Project Award 嘉許作品獎
Junior Division 初級組
Topic 考察題目

School 學校

後現代內衣蜜語

CUHK Federation of Alumni Associations Thomas Cheung Secondary School 香港中文大學校友會聯會張煊昌中學

小小心願

Hoi Ping Chamber of Commerce Secondary School 旅港開平商會中學

報紙：人生攝錄機

Wong Shiu Chi Secondary School 王肇枝中學

我瞞的消費旅程

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

我家親戚來了Madam Lau Kam Lung Secondary School of Miu Fat Buddhist Monastery 妙法寺劉金龍中學「實」用 = 「失」用？

HKFYG Lee Shau Kee College 香港青年協會李兆基書院

被一致了？！

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

覆水難收？

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

Senior Division 高級組
Topic 考察題目

School 學校

消費愛恨史

Buddhist Tai Hung College 佛教大雄中學

贈品何價？（贈品？真笨！）The Church of Christ in China Fong Yun Wah Secondary School 中華基督教會方潤華中學「菲」比尋常King's College 英皇書院

「我要麵包，我唔要麵包」— 物件的價值

Wa Ying College 華英中學

被變「式」的街市

Ju Ching Chu Secondary School (Yuen Long) 裘錦秋中學（元朗）

我的美麗日記Lai Chack Middle School 麗澤中學

「PG」家長止癮

St. Stephen's Church College 聖士提反堂中學

買到？買不到？

Yan Chai Hospital Wong Wha San Secondary School 仁濟醫院王華湘中學來自金錢的形象？

Yan Chai Hospital Wong Wha San Secondary School 仁濟醫院王華湘中學

Special Mention Award 特別嘉許獎Junior Division 初級組
Topic 考察題目

School 學校

開心之「錢」

Buddhist Tai Hung College 佛教大雄中學

不捨得是一種病

Leung Shek Chee College 梁式芝書院

以課換貨？

Po Leung Kuk Tong Nai Kan Junior Secondary College 保良局唐乃勤初中書院

塗改帶之死亡筆記

SKH Chan Young Secondary School 聖公會陳融中學

Trick or Treat？

Tsuen Wan Government Secondary School 荃灣官立中學「戲」出望外HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

Senior Division 高級組
Topic 考察題目

School 學校

印花．師奶

Po Leung Kuk Ma Kam Ming College 保良局馬錦明中學

雪 GOLD 情

Fukien Secondary School (Kwun Tong) 福建中學（觀塘）細味．鴨寮情Lai Chack Middle School 麗澤中學

消費、無奈；放手，然後離開DMHC Siu Ming Catholic Secondary School 天主教母佑會蕭明中學

真真．假假

Yan Chai Hospital Wong Wha San Secondary School 仁濟醫院王華湘中學

94Appendix 13 附錄十三●Special Mention (Topic) Award 特別嘉許（選題）獎
Junior Division 初級組
Topic 考察題目

School 學校

零消費之旅

The Church of Christ in China Fong Yun Wah Secondary School 中華基督教會方潤華中學

過期消費

HKFYG Lee Shau Kee College 香港青年協會李兆基書院

不捨得是一種病

Leung Shek Chee College 梁式芝書院

Senior Division 高級組
Topic 考察題目

School 學校

爆谷、飽谷？

Heep Yunn School 協恩中學

千奇百怪的爸爸

Good Hope School 德望學校

千金難買我快樂

SKH Chan Young Secondary School 聖公會陳融中學「素」造一個綠升級的家

SKH Lam Woo Memorial Secondary School 聖公會林護紀念中學

Anniversary Award 周年紀念獎Teacher 指導老師

School 學校

蔡壽祥

Buddhist Wong Fung Ling College 佛教黃鳳翎中學

蔡崇界

Buddhist Wong Fung Ling College 佛教黃鳳翎中學

符湘楠

Buddhist Wong Fung Ling College 佛教黃鳳翎中學

何永康

Buddhist Wong Fung Ling College 佛教黃鳳翎中學梅婉珍

Buddhist Wong Fung Ling College 佛教黃鳳翎中學

何樂基

Caritas Chong Yuet Ming Secondary School 明愛莊月明中學

巫健萍

Caritas Fanling Chan Chun Ha Secondary School 明愛粉嶺陳震夏中學

吳順德The Church of Christ in China Kei Chi Secondary School 中華基督教會基智中學

馬麗嬋

Christian Alliance S C Chan Memorial College 宣道會陳瑞芝紀念中學

程德敏Hong Kong and Macau Lutheran Church Queen Maud Secondary School 港澳信義會慕德中學

許明娟

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

羅慧兒

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

楊嘉怡

HKSYC & IA Wong Tai Shan Memorial College 香港四邑商工總會黃棣珊紀念中學

楊冠紅

Hotung Secondary School 何東中學

陳肇強

Ju Ching Chu Secondary School (Yuen Long) 裘錦秋中學（元朗）曾靜怡

Kowloon True Light Middle School 九龍真光中學

蘇芳美

Rosaryhill School (Secondary Section) 玫瑰崗學校（中學部）

鄧敏儀

Shun Tak Fraternal Association Leung Kau Kui College 順德聯誼總會梁銶琚中學

Appendix 14 附錄十四●4x10 Comic Exhibition

		List of Participating Comic Artists and 		
Cultur al Critics

				4 x 10 漫 畫 展 										參 展 漫 畫 家及文化 創 意人 名錄Comic Artists 漫畫家• Alphonso WONG (Old Master Q) 王澤（老夫子）• LEE Wai-chun (Miss 13 Dots) 李惠珍（13点）• DOE Sum 杜琛• Craig AU YEUNG 歐陽應霽
• Siu Hak 小克• YEUNG Hok-tak 楊學德• Big Soil 大泥• WONG Chiu-tat 黃照達• Postgal Workshop (Din-Dong) 貓室（癲噹）• Tina KO

Cultural Critics 文化創意人• Amy CHAN 陳雅妍• CHEUNG Tat-ming 張達明• Kengo IP 健吾• Joey LEUNG 梁祖堯• LUI Tai-lok 呂大樂• NG Chun-hung 吳俊雄• WONG Chi-chung 黃志淙• WONG Chi-lung 黃智龍• Derek WONG 黃曉帆• YAU Ching 游靜96Appendix 15 附錄十五●Winners of the Consumer Council Sponsored				the Best Thematic Micro-film Award
		Mobile Film Production Contest 2014
	the 8 th Hong Kong Mobile Film Festival
			消 費 者 委 員 會 贊 助

		第八 屆 香 港 流 動 影 片 節 ﹣﹣﹣ 流 動 影 片 製 作 比 賽			
最佳 主 題微 電 影 大 獎得 獎 名單Award 獎項 Film 片名

Director 導演

Gold
金獎

Ting Ding
丁叮

CHENG Ka-shing (The Hong Kong Polytechnic University)
鄭嘉誠（香港理工大學）

Silver銀獎

Breathe Again
遊棄塵幻

LAI Wing-cheong賴永昌

Bronze
銅獎

The Wedding Memories
攝影待嫁TSOI Ho-fung
蔡浩峯

Merit
優異作品獎

The Chinese Cheongsam
羅衣十八載

MA Yan-wan (Hong Kong Baptist University)
馬茵雲（香港浸會大學）

Dancing Shoes跳舞鞋

Samuel YAU (Dr Catherine F. Woo Memorial School)
邱萬城（胡素貞博士紀念學校）

Happy Selfie Time快樂自拍時代YAU Wing-yan, SUN Ming-wai (Hong Kong Baptist University)
邱詠恩、孫名慧（香港浸會大學）

Portrait Picture Cards
公仔紙

YEUNG Mun-tak (CUHK Federation of Alumni Associations Thomas Cheung School)
楊滿德（香港中文大學校友會聯會張煊昌學校）

Special Mention
特別嘉許獎

Appendix 16 附錄十六●A List of Exter nal Committees Attended by 			Council Members and Staff							本會 委員及 職 員參 與 的 外 界 委員會• CLP Power - Customer Consultative Group
中華電力有限公司 - 客戶諮詢小組• Committee on Reduction of Salt and Sugar in Food
降低食物中鹽和糖委員會• Competition Commission
競爭事務委員會• Competition Policy Advisory Group競爭政策諮詢委員會• Department of Health - Pharmacy and Poisons (Listed Sellers of Poisons) Committee
衞生署 - 藥劑業及毒藥（列載毒藥銷售商）委員會• Department of Health - Taskforce on Hong Kong Code of Marketing of Breastmilk Substitutes
衞生署 - 香港母乳代用品銷售守則專責小組• Department of Justice - Public Education and Publicity Sub-committee
律政司 - 公眾教育及宣傳小組委員會• Department of Justice - Steering Committee on Mediation
律政司 - 調解工作小組• Department of Justice - Working Group on Class Actions
律政司 - 集體訴訟工作小組• Disciplinary Tribunal Panel (Electricity) under the Electricity Ordinance (Cap. 406)
紀律審裁委員會（電力條例第406章）• Education Bureau - Steering Committee on Selection, Quality Assurance and Review of the e-Textbook Market
Development Scheme
教育局 - 電子教科書市場開拓計劃遴選、質素保證和檢討督導委員會• Electrical and Mechanical Services Department - Appeal Board Panel (Electricity Ordinance CAP 406)
機電工程署 - 上訴委員會（電力條例第406章）• Electrical and Mechanical Services Department - Appeal Board Panel under Energy Efficiency (Labelling of Products)
Ordinance Cap 598
機電工程署 - 上訴委員會能源效益（產品標籤）條例第598章• Electrical and Mechanical Services Department - Electrical Safety Advisory Committee
機電工程署 - 電氣安全諮詢委員會• Electrical and Mechanical Services Department - Lift and Escalator Safety Advisory Committee
機電工程署 - 升降機及自動梯安全諮詢委員會• Electrical and Mechanical Services Department - Task Force on the Review of Grading Standards under the Mandatory
Energy Efficiency Labelling Scheme
機電工程署 - 強制性能源效益標籤計劃分級標準檢討專案小組• Electrical and Mechanical Services Department - Task Force on the Voluntary Energy Efficiency Labelling Scheme
機電工程署 - 自願性能源效益標籤計劃工作小組• Estate Agents Authority
地產代理監管局• Estate Agents Authority - Finance and Strategic Development
地產代理監管局 - 財務及策略發展委員會• Estate Agents Authority - Licensing Committee
地產代理監管局 - 牌照委員會

98Appendix 16 附錄十六●• Estate Agents Authority - Practice and Examination Committee
地產代理監管局 - 執業及考試委員會• Food and Health Bureau - Committee on Improving Supply Chain of Powdered Formula
食物及衞生局 - 配方奶粉供應鏈委員會• Food and Health Bureau - Expert Committee on Food Safety
食物及衞生局 - 食物安全專家委員會• Food and Health Bureau - Working Group on Legal, Privacy and Security Issues of the Steering Committee on eHealth
Record Sharing
食物及衞生局 - 電子健康記錄互通督導委員會 - 法律、私隱及保安問題工作小組• Food and Health Bureau - Working Group on Regulation of Private Hospitals
食物及衞生局 - 私家醫院規管事宜工作小組• Hong Kong Accreditation Service - Users of HKAS Accredited Services Liaison Group
香港認可處 - 認可服務用戶聯絡小組• Hong Kong Accreditation Service - Working Party for Physical and Mechanical Testing
香港認可處 - 物理及機械測試工作小組• Hong Kong Accreditation Service – Working Party on Accreditation of Product Certification Bodies
香港認可處 - 產品認證機構認可計劃工作小組• Hong Kong Council for Testing and Certification - Panel on Promoting Testing and Certification Services in Food
Trade
香港檢測和認證局 - 食品檢測和認證服務推廣委員會• Hong Kong Deposit Protection Board - Advisory Panel on Communication and Public Education
香港存款保障委員會 - 傳訊與教育小組• Hong Kong Federation of Insurers - Appeals Tribunal
香港保險業聯會 - 上訴裁判處

• Hong Kong Federation of Insurers - Insurance Agents Registration Board
香港保險業聯會 - 保險業代理登記委員會• Hong Kong Internet Registration Corporation Limited - Consultative and Advisory Panel
香港互聯網註冊管理有限公司 - 諮詢委員會• Hong Kong Mediation Accreditation Association Limited - Council Membership
香港調解資歷評審協會有限公司 - 委員會會員• Hong Kong Monetary Authority - Banking Consumer Education Taskforce
香港金融管理局 - 銀行消費者教育工作小組• Hong Kong Monetary Authority - Deposit-taking Companies Advisory Committee
香港金融管理局 - 接受存款公司諮詢委員會• Hong Kong Mortgage Corporation - Board of Directors
香港按揭證券有限公司 - 董事局成員• Innovation and Technology Commission - Panel on Promoting Testing and Certification Services in Jewellery Trade
創新科技署 - 推動珠寶行業檢測和認證服務小組• Insurance Claims Complaints Bureau - Insurance Claims Complaints Panel保險索償投訴局 - 保險索償投訴委員會• Investor Education Centre - Advisory Committee
投資者教育中心 - 諮詢委員會• Judiciary - Advisory Group of the Working Party on Review of Solicitors' Hourly Rates for Party and Party Taxation
司法機構 - 按「訴訟各方對評基準」評定訟費的每小時律師收費率之檢討工作小組的顧問小組• Judiciary - Chief Justice's Working Party on Review of Solicitors' Hourly Rates for Party and Party Taxation
首席法官按「訴訟各方對評基準」評定訟費時律師的每小時收費率之檢討工作小組• Land Registry - Land Titles Ordinance Steering Committee
土地註冊處 - 土地業權條例督導委員會

Appendix 16 附錄十六●• Office of the Commissioner of Insurance - Insurance Advisory Committee
保險業監理處 - 保險業諮詢委員會• Office of the Communications Authority - Radio Spectrum and Technical Standards Advisory Committee
通訊事務管理局辦公室 - 無線電頻譜及技術標準諮詢委員會• Office of the Communications Authority - Telecommunications Regulatory Affairs Advisory Committee
通訊事務管理局辦公室 - 電訊規管事務諮詢委員會• Office of the Communications Authority - Telecommunications Users and Consumers Advisory Committee
通訊事務管理局辦公室 - 電訊服務用戶及消費者諮詢委員會• Office of the Solicitor - General, Department of Justice, Legal Policy Division - Costs Committee under Section 74 of theLegal Practitioners Ordinance (Cap 159)
法律政策專員辦公室，律政司，法律政策科 - 香港法例第159章法律執業者條例第74條事務費委員會• Official Receiver's Office - Services Advisory Committee
破產管理署 - 服務諮詢委員會• Quality Taxi Services Steering Committee
優質的士服務督導委員會• Securities and Futures Commission - Products Advisory Committee
證券及期貨事務監察委員會 - 產品諮詢委員會• Steering Committee on Review of Hospital Authority
醫院管理局檢討督導委員會• Steering Committee on Review of Regulation of Private Healthcare Facilities
私營醫療機構規管檢討督導委員會• Tourism Commission - Advisory Committee on Travel Agents
旅遊事務署 - 旅行代理商諮詢委員會• Tourism Commission - Travel Industry Compensation Fund Management Board
旅遊事務署 - 旅遊業賠償基金管理委員會• Vocational Training Council - Beauty Care and Hairdressing Training Board
職業訓練局 - 美容美髮訓練委員會• Vocational Training Council - Working Group on Regulation of Medical Devices (Aesthetics Related)
職業訓練局 - 醫療儀器（美容儀器）的規管工作小組• Water Supplies Department - Task Force on Voluntary Water Efficiency Labelling Scheme
水務署 - 用水效益標籤計劃工作小組

100

A n n ua l R e port of t h e

consu mer l ega l ac t ion f u n d
消費者訴訟基 金年報

C ONSU ME R L EGA L AC T ION F U N D
				M A NAGE ME N T C OM MI T T EE

消費 者 訴 訟 基 金 管 理委員會

CH A IR M A N

Mr Alex LAI Ting-hong
黎庭康律師

主席

Mr Matthew LAM Kin-hong, MH( up to 2015．03．31 )林建康先生，榮譽勳章 ( 至 2015．03．31 )Mr Samuel CHAN Ka-yan, JP
陳家殷大律師太平紳士

V ICE - CH A IR M A N

Mr Edmond LAM King-fung

Ms Alice LEE Suet-ching( since 2014．12．06 )李雪菁女士林勁豐律師 ( 由 2014．12．06 )副主席
Mr Anderson CHOW Ka-ming, SC( up to 2014．06．29 )周家明資深大律師( 至 2014．06．29 )Dr LO Pui-yin

Dr LUI Wing-cheong羅沛然大律師

雷永昌醫生

Prof. Angela NG Lai-ping

Ms Gilly WONG Fung-han

吳麗萍教授

黃鳳嫺女士

Mr Kenneth WONG Wing-yan

Ms Jessica YOUNG Yee-kit

黃永恩律師

楊懿潔律師

V ICE - CH A IR M A N

副主席
Mr Selwyn YU Sing-cheung, SC( since 2014．10．29 )余承章資深大律師( 由 2014．10．29 )A n n ua l R e port of t h e
C onsu me r L ega l Ac t ion F u n d for 2014 -1 5

消費者訴訟基 金年報

The Consumer Council is the Trusteeof the Consumer Legal Action Fund (CLAF) through a Declaration of Trust
executed on 30 November 1994.
消費者委員會是消費者訴訟基金（以下簡稱基金）的信託人。基金於一九九四年
十一月三十日，依據信託聲明成立。

Purpose目的

The Fund was established with an initial Government grant of
HK$10 million. A further sum of HK$10 million was granted by theGovernment to the Fund in May 2010. The Fund aims to give easierconsumer access to legal remedies by providing legal assistance,
particularly to groups of consumers with similar grievances in cases
involving significant public interest and injustice. Through supporting
justifiable cases, the Fund also aims at detering business malpractices
and enhance public awareness of their consumer rights.

基金成立初時獲政府撥款港幣1,000萬元，在2010年5月再獲政府撥款港幣1,000萬元，為消費者提供法律援助，在涉及重大公眾利益和
公義的事件上，協助有相似遭遇的消費者循法律途徑追討賠償。透過協助有理據個案，基金
旨在遏止不當的經營手法，及讓公眾認識他們
作為消費者的權利。

Administration
The Consumer Council, as the Trustee, is responsible, througha Board of Administrators, for the overall administration andinvestment of the Fund. The Board of Administrators is in turnunderpinned by a Management Committee. The latter, whose
member s were appointed by the Commerce and Economic
Development Bureau, is responsible for advising on the eligibility
and merits of applications seeking assistance from the Fund1.

Operation
It is the function of the Council to help consumers resolve theircomplaints vis-à-vis the traders concerned by means of conciliation.
The Council may, if it considers appropriate or if the complainants
so request, refer cases of complaints to the Fund for consideration.
Consumers may also apply to the Fund directly for assistance.
Generally, the Fund, in examining an application for assistance, willconsider whether all other means of dispute resolution have been
exhausted and will assess the case for its merits against establishedeligibility criteria. Such criteria include whether the case involves
significant consumer interest; whether a large group of consumers
have been or will potentially be adversely affected; whether the casehas a reasonable chance of success; whether the matter concerned
can promote the consumer cause and produce deterrent effects on
unscrupulous business practices; and whether it is practicable for theFund to offer timely assistance.

行政管理
作為基金的信託人，本會透過基金執行委員會，
處理基金的行政及投資。執行委員會在批核申請
個案時，會聽取基金管理委員會的意見，包括申請人是否符合資格，及個案的理據是否充分等，管理委員會成員由商務及經濟發展局委任 1。

基金運作
本會一向致力協助消費者解決他們與商戶之間的糾紛，在適當情況或在投訴人要求下，會將個案
轉介基金考慮給予協助。消費者亦可直接向基金提出申請。
一般來說，基金在處理申請時，會考慮個案是否
已嘗試其他解決辦法，並根據既定的準則審批申
請，這些準則包括，個案是否涉及重大的消費者
利益、受影響人數是否眾多、勝訴的機會、是否有助促進消費者權益、對不當經營手法能否產生
阻嚇作用，以及基金實際上是否可以提供及時的協助等。

1 See Annex A for the Membership of the Board of Administrators and Management Committee.
兩個委員會的成員名單見附錄甲。

Deliberation

處理個案

During the year under review, the Management Committee held 3
meetings and resolved matters by circulation on 6 occasions, while
the Board of Administrators held 1 meeting and resolved matters bycirculation on 10 occasions.

本年度基金管理委員會共舉行了3次會議，另6
次以文件通傳方式議決事項。而執行委員會則舉
行了一次會議，並共10次以文件通傳方式議決事項。

Altogether, the Fund considered 15 applications of dif ferent
categories during the year under review. One of the applicantsreached a settlement of his claim with the trader during the Fund’sdeliberation of his application.
After thorough consideration, the Fund declined 4 applications
relating to complaints about technology produc ts, proper t y
management and property-related services.
During the reporting period, the Fund granted assistance to 10
applications. However, 2 of these successful applications were
subsequently withdrawn during and shortly after the reporting
period respectively. The remaining applications are relating toproperty-related services, dental services and beauty services
respectively.

Newly-Assisted Cases

1 Dental Services – Failure to Provide or Complete
Prepaid Treatment
This is a group of cases involving 6 assisted consumers. Each ofthem has made prepayment either in part or in full to the dental
clinic in question for treatment of dental implant. According to theassisted consumers, the dental clinic had ceased its dental businessbefore they received or completed the treatment. Apart from theassisted consumers, the Council has received complaints of similar
nature from other consumers against the dental clinic and its relatedcompanies, though not all of these consumers have applied to theFund for legal assistance.
Taking into account the number of consumers affected and thehighly questionable practice of the dental clinic, the Fund consideredthat the matter involved significant consumer interest and decided
to grant assistance to the applicants to pursue their claims against
the trader(s) concerned. By the end of the reporting period, the Fundwas in the course of arranging the assisted consumers to sign theAgreement with Assisted Consumer and would formally offer legal
assistance to them after execution of the Agreement.

2 Beauty Services – Personal Injuries Claim
This case is concerned with a claim for personal injuries suffered by theassisted consumer in the course of a beauty treatment. The assisted
consumer claimed that the beauty salon was negligent in performing
the beauty treatment and thereby caused her personal injuries.
Considering the importance of consumer safety in receiving beauty
treatment, the Fund granted her the assistance to pursue a personal
injuries claim against the beauty salon. Shortly after the reporting
period, the Fund has appointed a firm of solicitors to represent theassisted consumer.

年內，基金共審議了15宗涉及不同類別的申請。其中一名申請人在基金審議其申請期間，與
商戶就其申索達成和解。
基金經詳細考慮後，否決4項申請，分別關於科技產品、物業管理及物業相關服務。
本年度基金對10宗申請給予資助，但其中兩宗的申請人分別在本報告期內及報告期後不久把申
請撤回，剩下的新個案分別關於物業相關服務、牙醫服務及美容服務。

受資助的新個案
1 牙醫服務 — 未能提供或完成已預繳
的療程
本個案涉及一共6名受助消費者。他們分別向涉
案的牙醫診所預繳了植牙療程的全數或部分費用。他們指稱牙醫診所在提供或完成有關療程前終止營業。除了這批受助消費者外，本會亦收到
其他消費者，就涉案牙醫診所及其相關公司作出
類似的投訴，而當中並非所有受影響的消費者均向基金提出申請。
考慮到受影響消費者的人數及涉案牙醫診所令人
質疑的做法，基金認為本個案涉及重大消費者利益，故此決定協助受助消費者向涉案商戶提出申索。報告期完結前，基金正安排受助消費者簽署
與受助消費者訂立的協議書，之後會正式向他們
提供法律協助。

2 美容服務 — 人身傷害的申索
這是有關在接受美容服務過程中消費者受傷的個案。受助消費者指稱涉案的美容院在提供美容療
程時疏忽失當，導致她身體受到傷害。
考慮到美容服務安全的重要性，基金為受助消費
者提供協助，就其蒙受的人身傷害向該美容院提出申索。在本報告期後不久，基金已委託律師代
表受助消費者，進行相關法律程序。

104

3 Home Renovation Services – Misrepresentation andPrepayment
This case is concerned with agreements for renovation of domestic
premises and production of home furniture. The assisted consumer who
is said to be allergic to chemical smell, claimed that she was induced
to enter into the agreements by misrepresentation that the renovation
work and furniture produced would be free of any chemical smell. The
assisted consumer further claimed that the service providers failed toundertake the work as agreed and refused to refund the deposits paid.
Taking into account, among others, the relatively large amount of thedeposits paid, the Fund granted assistance to the assisted consumer toclaim for, amongst others, refund of deposits from the service providers.
Preparation for commencement of legal proceedings was underway by
the solicitors instructed by the Fund for the assisted consumer.

Cases Carried Over From Previous Year
The Fund continued to work on the following cases brought forwardfrom the previous year.

1 Time-sharing Scheme
As reported last year, before making the application to the Fund, theassisted consumer had commenced legal proceedings on his own. The
Fund therefore assisted him to continue the ongoing legal proceedings.
The trial was heard in the District Court in December 2014.
In early 2015, the Court delivered judgment in favour of the assisted
consumer af ter trial. The contrac t in question was held to beunconscionable and was rescinded pursuant to a declaration madeby the Court. Further, the defendant company was ordered by the
Court to refund all the money paid by the assisted consumer.

2 Beauty Services – Claims of Fraudulent
Misrepresentation and Unconscionable Conduct
As reported in the previous year, the solicitors instructed by theFund had issued demand letters for the assisted consumer to thebeauty salon and its related company, which however denied theassisted consumer’s claim. At the final stage of preparation forcommencement of legal proceedings, the solicitors and counsel
appointed by the Fund advised that the legal and factual issues
involved in the transactions in question were more complicatedthan initially presented. As a result, further time was required in the
preparation for commencement of proceedings. According to thesolicitors appointed by the Fund, it is expected that legal action canbe commenced for the assisted consumer shortly after the reporting
period.

3 Headquarters and Professional Staff Cost Charged
by a Management Company of a Residential
Housing Estate
Before commencing legal proceedings to apply for declaratory relief
from the Court on the justifiability of the Headquarters and Professional
Staff Costs charged by the management company, pursuant to advice
by counsel, the solicitors appointed by the Fund issued a letter before
action to the solicitors for the management company, to which a reply
has been received. As at the end of the reporting period, the solicitors

3 家居裝修服務 — 失實陳述及預繳款項
這個受助個案涉及家居裝修及傢俬訂造合約。受助消費者指她對化學氣味敏感，但誤信裝修工程及訂造的傢俬不會產生化學氣味等失實陳述，而
訂立有關合約。此外，有關服務提供者未有按合
約完成工作，並拒絕退還已收的訂金。
基金協助受助消費者向有關服務提供者提出申索，當中包括要求退還訂金。基金所委託的律師，已為
受助消費者，就展開訴訟進行預備工作。

繼續跟進的個案
基金繼續跟進上年度未完成的個案，進展如下：

1 時光共享計劃
如去年報告所述，受助消費者在向基金提出申請之前，已自行提出法律訴訟。基金協助他繼續進
行有關的法律程序，案件在2014年12月於區域
法院進行了審訊。
於2015年初，法庭頒下判令，裁定受助消費者勝訴。法庭宣判涉案的合約為不合情理，並予以撤銷。被告公司須退還受助消費者所有已支付的款項。

2 美容服務 — 欺騙性失實陳述及不合
情理行為的申索
如去年報告所述，受基金所委託的律師，已為受
助消費者，向美容院及相關的公司，發出要求賠
償的信函。然而，該美容院及相關的公司，均拒絕受助消費者的要求。在準備展開法律程序的最後階段，基金委託的律師及大律師，發現涉案的交易，涉及較原先所見更為複雜的法律觀點及案情。因此，受託律師需要更多時間進行準備工作。基金委託的律師預期，訴訟程序可在本報告
期後的短期內展開。

3 住宅屋苑管理公司收取總部及專業行
政人員費用
在向法庭提出申請聲明的濟助，以釐清屋苑管理
公司所收取的“總部及專業行政人員費用”是否
具有充分理據之前，基金委託的律師，按照大律
師的意見，向管理公司的代表律師發出「法律行動前信函」，並獲回覆。在本報告期完結時，基金委託的律師，正在向受助消費者，就管理公司

appointed by the Fund were taking instructions from the assisted
consumers on the reply from the management company’s solicitors forthe further conduct of the intended legal proceedings.

代表律師的回應，及下一步擬採取的法律行動，向他們索取指示。

Statistics

統計

Since its establishment and up until the year under review, the Fundhas received a total of 1304 applications and has granted assistanceto 697 applications2.

成立至今，基金共接獲了1,304宗申請，其中697宗申請獲基金協助 2。

Finance

財務狀況The Fund is self-financed with income derived from:(a) investing the capital sum in fixed deposits;(b) charging applicants a fee of HK$100 each for cases within thejurisdiction of the Small Claims Tribunal and HK$1,000 each forother court cases;(c) recovering legal costs from defendants in successful cases; and(d) receiving from each successful case a contribution of 10% of themoney recovered by the assisted consumer.

基金自負盈虧，收入來源如下：(a) 利用資金作定期儲蓄收取利息；(b) 向申請人收取費用：小額錢債審裁處案件每宗收取港 幣 100元，其他案件每宗收取港 幣1,000元；(c) 成功個案中被告人賠償的訟費；及(d) 受助消費者勝訴後，基金從他們所獲取的金
額中收取一成，作為分擔費用。

As at 31 March 2015, the Fund had a balance of about HK$13.92
million3.

Acknowledgements
During the year, Ms Miranda KWOK Pui-fong retired from the Boardof Administrators. Mr Alvin WONG Tak-wai was elected to the Board
as new Member.
As to the Management Committee of the Fund, Mr Anderson CHOW
Ka-ming, SC, resigned as Vice-Chairman of the Committee andwas succeeded by Mr Selwyn YU Sing-cheung, SC, as the new ViceChairman. Member Mr Matthew LAM Kin-hong, MH, retired from theManagement Committee. Mr Edmond LAM King-fung joined as new
Member.
To Ms Miranda KWOK Pui-fong, Mr Anderson CHOW Ka-ming,
SC, and Mr Mat thew L AM Kin-hong, MH, the Fund wishes toexpress its heartfelt thanks for their staunch support and invaluable
contributions. It also welcomes the two new Members and Mr
Selwyn YU Sing-cheung, SC, the incoming new Vice-Chairman of theManagement Committee.
Last but not least, the Council would like to express gratitude tomembers of the Board of Administrators and the Management
Committee, and to all those who have rendered assistance, including
counsel and solicitors engaged by the Fund, for all their efforts andcontributions to the Fund throughout the year. We are also very
grateful to the Government for the financial support to the Fund.

截至2015年3月31日止，基金結餘約港幣1,392萬元 3。

鳴謝年內，郭珮芳女士卸任執行委員會委員，而黃德
偉先生則加入成為新委員。
就基金的管理委員會，周家明資深大律師辭任委
員會的副主席，由余承章資深大律師接任。林建康先生，榮譽勳章卸任管理委員會委員，而林勁
豐律師則加入成為新委員。
本會衷心感謝郭珮芳女士，周家明資深大律師及林建康先生對本會作出的支持、努力和貢獻，並歡迎兩位新委員，以及余承章資深大律師接任管
理委員會的副主席。
本會謹向基金兩個委員會的成員，及曾經協助
基金順利運作的各界人士，包括基金聘請的大律師和律師，為基金付出的努力和貢獻，致以深切謝意。本會亦非常感謝政府在財政上對基
金的支持。

2 See Annex B for the statistics of applications for the Fund.
基金申請個案統計見附錄乙。
3 See Annex C for the Fund´
s Auditors´Report and Financial Statements for the period under review.
基金本年度的核數師報告及財政報告見附錄丙。

106Annex A 附錄甲
●C onsu mer L ega l Ac t ion F u n d 						Boar d of A dm i n i st rat or s							消費 者 訴 訟 基 金 執 行委員會
Chairman 主席

Prof. WONG Yuk-shan, BBS, JP 黃玉山教授，銅紫荊星章，太平紳士

Vice-Chairman 副主席
Mr Philip LEUNG Kwong-hon 梁光漢先生

Member 委員
Mr Chapman CHAN Chor-man 陳楚文先生
Ms Miranda KWOK Pui-fong ( up to 2014．05．02 ) 郭珮芳女士 ( 至 2014．05．02 )Ms Gilly WONG Fung-han 黃鳳嫺女士
Mr Alvin WONG Tak-wai ( since 2014．05．26 ) 黃德偉先生 ( 由 2014．05．26 )C onsu mer L ega l Ac t ion F u n d 			Ma nage me n t C om m i t t e e

消費 者 訴 訟 基 金 管 理委員會
Chairman 主席
Mr Samuel CHAN Ka-yan, JP 陳家殷大律師，太平紳士

Vice-Chairman 副主席
Mr Anderson CHOW Ka-ming, SC ( up to 2014．06．29 ) 周家明資深大律師 ( 至 2014．06．29 )Mr Selwyn YU Sing-cheung, SC ( since 2014．10．29 ) 余承章資深大律師 ( 由 2014．10．29 )Member 委員
Mr Alex LAI Ting-hong 黎庭康律師
Mr Matthew LAM Kin-hong, MH ( up to 2015．03．31 ) 林建康先生，榮譽勳章 ( 至 2015．03．31 )Mr Edmond LAM King-fung ( since 2014．12．06 ) 林勁豐律師 ( 由 2014．12．06 )Ms Alice LEE Suet-ching 李雪菁女士
Dr LO Pui-yin 羅沛然大律師
Dr LUI Wing-cheong 雷永昌醫生
Prof. Angela NG Lai-ping 吳麗萍教授
Ms Gilly WONG Fung-han 黃鳳嫺女士
Mr Kenneth WONG Wing-yan 黃永恩律師
Ms Jessica YOUNG Yee-kit 楊懿潔律師
Mr Selwyn YU Sing-cheung, SC ( up to 2014．10．28 ) 余承章資深大律師 ( 至 2014．10．28 )Annex B 附錄乙
●A ppl icat ions for C onsu mer L ega l Ac t ion F u n d

消費者訴訟基 金申請個案統計
Number of applications received since 30 Nov 1994
自1994年11月30日以來，基金接獲的申請數目

1304

Problem solved during application 在申請期間問題已獲解決

171

Under consideration 仍在考慮中11

Assistance granted 獲基金批予協助之申請

697

Compensation recovered 獲得賠償
Out-of-court settlement 庭外和解

190

Judgment obtained 經勝訴獲取17

Not pursued further 未再跟進No recovery prospect 因無賠償可能

465

Application withdrawn 因申請撤回

7

Terminated by the Fund 被基金終止

7

Referred to Legal Aid 轉交法律援助署

1

In process 處理中

10

Referred to Council for policy consideration 轉交消委會作政策處理

3

Referred to Council for conciliation/monitoring 轉交消委會調停/監察

10

Assistance declined 不接納申請

412

108

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙

CONSUMER LEGAL ACTION FUND
消費者訴訟基金(Established in Hong Kong under a Deed of Trust)（根據信託聲明在香港成立）
Financial Statements
財務報表
For the year ended 31 March 2015
截至二零一五年三月三十一日止年度

The English version of this financial statements shall prevail over the Chinese version for the purpose of interpretation.
本財務報表之中、英文版本如有任何差異，一概以英文版本為準。

●

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●

independent AuditoR's RepoRt 獨立核數師報告書
TO THE TRUSTEE OF CONSUMER LEGAL ACTION FUND

致消費者訴訟基金受託人(Established in Hong Kong under the Deed of Trust dated 30 November 1994)（根據日期為一九九四年十一月三十日的信託聲明在
香港成立）

We have audited the financial statements of Consumer Legal Action Fund (the"Fund") set out on pages 111 to 121, which comprise the statement of financial
position as at 31 March 2015, and the income and expenditure statement,
the statement of changes in equity and the statement of cash flows for theyear then ended, and a summary of significant accounting policies and otherexplanatory information.

本核數師 ( 以下簡稱「我們 ) 已完成審核消費者訴訟
基金（「基金」）載於第111頁至第121頁的財務報表，
包括二零一五年三月三十一日之財務狀況報表，以及截至該日止年度之收支結算表、權益變動表和現金流
量表，以及主要會計政策概要及其他說明性資訊。

Board of Administrators' Responsibilities for the Financial Statements

基金執行委員會就財務報表之責任

The Board of Administrators is responsible for the preparation of the financial
statements that give a true and fair view in accordance with Hong Kong
Financial Reporting Standards issued by the Hong Kong Institute of Certified
Public Accountants, and for such internal control as the board of administrators
determine is necessary to enable the preparation of the financial statementsthat are free from material misstatement, whether due to fraud or error.

基金執行委員會須遵照香港會計師公會頒布之香港財務報告準則編製真實且公平的財務報表，且實施其認為必要之內部監控，以使財務報表之編製不存在由於
欺詐或錯誤而導致之重大錯誤陳述。

Auditor's Responsibility

核數師之責任Our responsibility is to express an opinion on these financial statements basedon our audit and to report our opinion solely to you, as a body, in accordancewith the agreed terms of engagement, and for no other purpose. We do notassume responsibility towards or accept liability to any other person for thecontents of this report. We conducted our audit in accordance with Hong
Kong Standards on Auditing issued by the Hong Kong Institute of Certified
Public Accountants. Those standards require that we comply with ethicalrequirements and plan and perform the audit to obtain reasonable assurance
about whether the financial statements are free from material misstatement.

我們的責任是根據審核結果，對該等財務報表作出意見，並按照本行已同意的聘用條款的規定，僅向委員
會作出呈報，除此之外，本報告並無其他目的。我們概不就本報告之內容，向任何其他人士負責或承擔法律
責任。我們已按照香港會計師公會頒布之香港審計準則進行審核工作。該等準則要求本核數師遵守道德規範，並策劃及執行審核工作，以合理確定該等財務報表
是否不存在任何重大錯誤陳述。

An audit involves performing procedures to obtain audit evidence about theamounts and disclosures in the financial statements. The procedures selected
depend on the auditor's judgment, including the assessment of the risks
of material misstatement of the financial statements, whether due to fraud
or error. In making those risk assessments, the auditor considers internal
control relevant to the Fund's preparation of financial statements that give atrue and fair view in order to design audit procedures that are appropriate in
the circumstances, but not for the purpose of expressing an opinion on theeffectiveness of the Fund's internal control. An audit also includes evaluating
the appropriateness of accounting policies used and the reasonablenessof accounting estimates made by the board of administrators, as well as
evaluating the overall presentation of the financial statements.

審核涉及執行程序以取得與財務報表所載數額及披
露事項有關的審核憑證。選用的程序取決於核數師之判斷，包括評估財務報表由欺詐或錯誤引起的重大錯
誤陳述的風險。在作出該等風險評估時，核數師考慮
與基金編製並真實公平地呈列財務報表有關的內部監
控，以為不同情況設計適當審核程序，但並非旨在就基金內部監控之效能發表意見。審核亦包括評估執行
委員會所用會計政策的合適性及所作會計估算的合理性，以及評價財務報表的整體呈報方式。

We believe that the audit evidence we have obtained is sufficient andappropriate to provide a basis for our audit opinion.

我們相信，我們所獲得的審核憑證是充足和適當地為
我們的審核意見提供基礎。

Opinion意見

In our opinion, the financial statements give a true and fair view of the state of
the Fund's affairs as at 31 March 2015 and of its deficit and cash flows for theyear then ended in accordance with Hong Kong Financial Reporting Standards.

我們認為，上述財務報表均已根據《香港財務報告準則》真實而公平地反映 基金於二零一五年三月三十一
日的財務狀況以及基金截至該日止年度的虧損和現金流量。

Deloitte Touche Tohmatsu
Certified Public Accountants

德勤·關黃陳方會計師行
執業會計師

Hong Kong
27 July 2015

香港
二零一五年七月二十七日

110CONSUMER LEGAL ACTION FUND 消費者訴訟基金

Annex C 附錄丙

FINANCIAL STATEMENTS 財務報表●

income And eXpendituRe stAtement 收支結算表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

Income

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

163,982

119,018-

35,323

收入Bank interest income

銀行利息收入Interest income from a held-to-maturity debt security

持有到期債務證券之利息收入Application fee from assisted consumers

受助消費者申請費

Sundry income

雜項收入

Less:

減：

Expenditure

支出

9,300

7,300

901,193386,287

1,074,475

547,928

Auditor's remuneration

核數師酬金14,50013,900Administrative service expenses

行政服務支出2,710,000

2,354,000

Bank charges

銀行費用

Legal fees for assisted consumers

受助消費者律師費

Amortisation of premium on a held-to-maturity debt security

持有到期債務證券溢價之攤銷

-

1,857

Sundry expenses

雜項支出

4,829

2,730

2,895,859

2,450,801(1,821,384)(1,902,873)

Deficit for the year

年度虧損

4,100

2,850

162,430

75,464

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

Annex C 附錄丙

FINANCIAL STATEMENTS 財務報表●

stAtement of finAnciAl position 財務狀況表AT 31 MARCH 2015 於二零一五年三月三十一日

Current assets

NOTES
附註_

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

50,29911,455

6

16,598,940

20,292,687

16,649,239

20,304,142

流動資產Interest and other receivables

利息及其他應收賬款Bank balances

銀行結餘

Current liabilities

流動負債

Accounts payable and accrued expenses應付賬款及應計費用

Amount due to the Trustee

應付受託人款項

717,5942,207,113

2,710,000

2,354,000

2,727,594

4,561,113

13,921,645

15,743,029

Net current assets

流動資金淨值

Capital and reserve

資本及儲備

Capital

資本

20,000,000

20,000,000

Accumulated deficit

累積虧損(6,078,355)(4,256,971)

13,921,645

15,743,029

The financial statements on pages 111 to 121 were approved and authorised for issue by the Board of Administrators on 27 July 2015 andare signed on behalf by :載於第 111 至 121 頁的財務報表已於二零一五年七月二十七日由執行委員會批准並授權發布，並由以下代表簽署：Prof. Wong Yuk-shan
黃玉山教授
ADMINISTRATOR
執行委員

Ms Gilly Wong Fung-han
黃鳳嫺女士
ADMINISTRATOR
執行委員

112

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

Annex C 附錄丙

FINANCIAL STATEMENTS 財務報表●

stAtement of chAnges in eQuit Y 權益變動表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

Accumulated
DeficitAt 1 April 2013

於二零一三年四月一日

Deficit for the year年度虧損At 31 March 2014

於二零一四年三月三十一日

Deficit for the year年度虧損At 31 March 2015

於二零一五年三月三十一日

Capital
資本
HK$
港元

累積
虧損
HK$
港元

Total
總額
HK$
港元

20,000,000(2,354,098)

17,645,902-(1,902,873)(1,902,873)

20,000,000(4,256,971)

15,743,029-(1,821,384)(1,821,384)

20,000,000(6,078,355)

13,921,645

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

Annex C 附錄丙

FINANCIAL STATEMENTS 財務報表●

stAtement of cAsh floWs 現金流量表
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

(1,821,384)(1,902,873)

Operating activities

營運活動

Deficit for the year

年度虧損Adjustments for:

就下列項目作出調整：

Bank interest income

銀行利息收入(163,982)(119,018)

Interest income from a held-to-maturity debt security

持有到期債務證券之利息收入-(35,323)

Amortisation of premium on a held-to-maturity debt security

持有到期債務證券溢價之攤銷

-

1,857

(1,985,366)(2,055,357)

7,480(7,480)Operating cash flows before movements in working capital

流動資金變動前之營運現金流量

Decrease (increase) in other receivables

其他應收賬款之減少（增加）Increase (decrease) in amount due to the Trustee

應付受託人款項之增加（減少）356,000(20,000)

Decrease in accounts payable and accrued expenses應付賬款及應計費用之減少(2,189,519)(41,173)

Net cash used in operating activities

營運活動所用之現金淨額(3,811,405)(2,124,010)

Investing activities

投資活動Interest received

已收利息Decrease (increase) in time deposits with original maturity over three months 原到期日逾三個月之定期存款減少（增加）117,658

251,597

4,057,246(8,064,521)

Redemption of a held-to-maturity debt security

持有到期債務證券之贖回-

3,950,000

Net cash from (used in) investing activities

投資活動產生（所用）之現金淨額

4,174,904(3,862,924)

Net increase (decrease) in cash and cash equivalents

現金及現金等值項目淨額增加（減少）363,499(5,986,934)

Cash and cash equivalents at beginning of the year

於本年初之現金及現金等值項目

12,228,166

18,215,100

Cash and cash equivalents at end of the year

於本年底之現金及現金等值項目

12,591,665

12,228,166

Time deposits with original maturity over three months

原到期日逾三個月之定期存款

4,007,275

8,064,521

Total bank balances

銀行結餘總額16,598,940

20,292,687

114

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

1 OBJECTIVES AND OPERATION OF THE FUND

1 基金目標及營運The Consumer Legal Action Fund (the "Fund") was established on 30
November 1994 under a Deed of Trust with the Consumer Council as
the trustee (the "Trustee") for the purpose of offering financial assistanceto consumers in seeking legal redress, remedies and protection. The
Government of the Hong Kong Special Administrative Region (the"HKSAR") has granted a sum of HK$10 million as initial capital to theFund. The capital should be repayable to the HKSAR upon termination.
Additional capital amounting to HK$10 million was further injected by the
HKSAR to the fund on 6 September 2010 increasing the capital to HK$20
million.

消費者訴訟 基金（「基金」）是根據信 託 聲明於
一九九四年十一月三十日成立，消費者委員會為其受託人（「受託人」），目的是為消費者提供經濟援
助，循法律途徑尋求賠償、補償及保障，並由香港
特別行政區政府（以下簡稱「香港特區政府」）撥
款一千萬港元作為基金的初期資本。此資本在基金
終止運作時應歸還香港特區政府。香港特區政府
於二零一零年九月六日再次為基金注入總額達一千
萬港元之額外資本，令總資本增加至兩千萬港元。

The address of the registered office and principal place of operation of theTrustee is 22nd Floor, K. Wah Centre, 191 Java Road, North Point, Hong
Kong.

受託人之註冊辦事處及主要營運地點均為香港北角渣華道191號嘉華國際中心22樓。

The financial statements are presented in Hong Kong dollars, which issame as the functional currency of the Fund.

本財務報表以港元列出，同時，港元亦是基金之功能貨幣。

2 APPLICATION OF NEW AND REVISED HONG KONG FINANCIALREPORTING STANDARDS ("HKFRSs")

2 採納新訂及經修訂之香港財務報告準則（「香港財務報告準則」）

Application of new and revised HKFRSs

採納新訂及經修訂之香港財務報告準則

The fund has applied for the first time in the current year the following
amendments to HKFRSs and a new Interpretation issued by the Hong Kong
Institute of Certified Public Accountants (the "HKICPA").

本年度內，本基金已首次採納由香港會計師公會頒布以下新訂及經修訂之香港財務報告準則。

A mendment s to HKFRS 10,HKFRS 12 and HKAS 27

Investment Entities

香港財務報告準則第 10 號，香港財務報告準則第 12 號及
香港會計準則第 27 號（修
訂本）

投資實體

Amendments to HKAS 32

O f f s e t t i n g F i na n c ial A s s e t s a n d
Financial Liabilities

香港會計準則第 32 號（修訂本）金融資產及金融
負債的抵銷Amendments to HKAS 36

Recoverable Amount Disclosures for
Non-Financial Assets

香港會計準則第 36 號（修訂本）

非金融資產可回收金額
的披露

Amendments to HKAS 39

Novation of Derivatives andContinuation of Hedge Accounting

香港會計準則第 39 號（修訂本）

更替衍生工具及對沖會
計的延續

HK(IFRIC) - Int 21

Levies香港(國際財務申報準則詮釋委
員會)—詮釋第 21 號徵稅The application of the amendments to HKFRSs and the new Interpretationin the current year has had no material impact on these financial
performance and positions for the current and prior years and/or on thedisclosures set out in these financial statements.

本年度採納上述新訂及經修訂香港財務報告準則
對本年度及先前年度的財務報表及／或該等財務報
表所載的披露資料概無重大影響。

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

2 APPLICATION OF NEW AND REVISED HONG KONG FINANCIALREPORTING STANDARDS ("HKFRSs") – continued

2 採納新訂及經修訂之香港財務報告準則（「香港財務報告準則」）—續

New and revised HKFRSs in issue but not yet effective已頒布但未生效之新訂及經修訂之香港財務報告準則

The Fund has not early applied the following new and revised HKFRSs thathave been issued but are not yet effective:

本基金並未提早採納下列已頒布但尚未生效之新
訂及經修訂之香港財務報告準則：

Amendments to HKFRSs

Annual Improvements to HKFRSs 2010 1
2012 Cycle

香港財務報告準則(修訂本)

二零一零年至二零一二
年度之年度改進1

Amendments to HKFRSs

Annual Improvements to HKFRSs 2011 2
2013 Cycle

香港財務報告準則(修訂本)

二零一一年至二零一三
年之年度改進2

Amendments to HKFRSs

Annual Improvements to HKFRSs 2012 3
2014 Cycle

香港財務報告準則(修訂本)

二零一二年至二零一四
年之年度改進3

Amendments to HKFRS 10,HKFRS 12 and HKAS 28

I nve s t m e n t E n t i t i e s: A p p l y i n g t h e
3Consolidation Exception

香 港 財 務 報 告準 則 第10 號，香港財務報告準則第12號及香
港會計準則第28號
（修訂本）

投資實體：豁免綜合報
表的應用3

Amendments to HKFRS 10
and HKAS 28

Sale or Contribution of Assets between
an Investor and its Associate or Joint
3
Venture香港財務 報 告準第10號 及香港 會計準則第28號（修訂本）

投 資 者與 其 聯 營 企 業
及合營企業之間的資產出售或注資3

Amendments to HKFRS 11

Accounting for Acquisitions of Interests in
3
Joint Operations

香 港 財 務 報 告準 則 第11號（修訂本）

收 購合資經營權益的會計處理3

HKFRS 9Financial Instruments

4

香 港 財 務 報 告準 則 第
9號

金融工具4

HKFRS 15

Revenue from Contracts with Customers

香 港 財 務 報 告準 則 第15號來自客戶 合 約 的 收 入
確認5

Amendments to HKAS 1

Disclosure Initiative

香 港 會 計 準 則 第 1號
（修訂本）

披露動議3

Amendments to HK AS 16
and HKAS 38

Clarification of Acceptable Methods of3
Depreciation and Amortisation

香港 會 計準則第16號
及第38號（修訂本）

澄 清 可接 納 的 折 舊及
攤銷方法3Amendments to HK AS 16
and HKAS 41

Agriculture: Bearer Plants

香港 會 計準則第16號
及第41號（修訂本）

農業：生產性植物3Amendments to HKAS 19

Defined Benefit Plans: Employee
2
Contributions

香港 會 計準則第19 號（修訂本）界 定 福 利 計 劃：僱 員
供款2

Amendments to HKAS 27

Equity Method in Separate Financial
3
Statements

香港 會 計準則第27號（修訂本）

獨 立 財 務 報 表 之權 益
會計法3

5

3

3

1

Effective for annual periods beginning on or after 1 July 2014, with limited
exceptions

1

於二零一四年七月一日或其後開始之年度期間
生效，除某些例外情況

2

Effective for annual periods beginning on or after 1 July 20142

於二零一四年七月一日或其後開始之年度期間生效

3

Effective for annual periods beginning on or after 1 January 2016

3

於二零一六年一月一日或其後開始之年度期間生效

4

Effective for annual periods beginning on or after 1 January 20184

於二零一八年一月一日或 其後開始之年度期間生效

5

Effective for annual periods beginning on or after 1 January 20175

於二零一七年一月一日或其後開始之年度期間
生效The Board of Administrators anticipates that the application of the above
new and revised HKFRSs will have no material impact on the results and thefinancial position of the Fund.

基金執行委員會預期採納上述新訂及經修訂香港
財務報告準則，將不會對基金的業績及財務狀況產
生重大影響。

116CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES

3 主要會計政策

Statement of compliance

符合準聲明The financial statements have been prepared in accordance with HKFRSs
issued by HKICPA.

本財務報表乃根據香港會計師公會頒布之香港財務報告準則編製而成。

Basis of preparation

編製基準

The financial statements have been prepared on the historical cost basis.
Historical cost is generally based on the fair value of the consideration
given in exchange for services. The principal accounting policies adopted
are as follows:

本財務報表是按照歷史成本之基準編製。歷史成
本一般根據服務交換所得代價之公平值而釐定。所
採納的主要會計政策則詳列如下：

Revenue recognition

收入確認Interest income from a financial assets is recognised when it is probablethat the economic benefits will flow to the Fund and the amount of income
can be measured reliably. Interest income is accrued on a time basis, byreference to the principal outstanding and at the effective interest rateapplicable, which is the rate that exactly discounts the estimate future
cash receipts through the expected life of the financial asset to that asset's
net carrying amount on initial recognition.

當經濟利益可能流向基金，且收入能夠可靠地計
量，金融資產之利息收入會予以確認。利息收入以
時間基準按尚餘的本金及適用實際利率計算，該實
際利率是在金融資產的預計期限內估計的未來現金收入準確貼現為初步確認時資產的賬面淨額所用之利率。

Cost of financial assistance

財務資助費用All costs connected with the provision of financial assistance rendered toconsumers are recorded on an accrual basis and charged against income
and expenditure account in the period incurred. Any costs recoverablefrom assisted consumers are recorded as income upon receipt.

為受助消費者提供財務資助的所有有關費用按權責發生制在該等費用發生期間的收支結算表內扣
除。任何從受助消費者收回的費用，在收到付款時以收入入賬確認。

Financial instruments

金融工具

Financial assets and financial liabilities are recognised when the Fund
becomes a party to the contractual provisions of the instrument.

金融資產及金融負債於基金成為工具合約條文的訂約方時予以確認。

The Fund's financial assets and financial liabilities are initially measured atfair value. Transaction costs that are directly attributable to the acquisition
or issue of financial assets and financial liabilities are added to or
deducted from the fair value of the financial assets or financial liabilities, as
appropriate, on initial recognition.

基金的金融資產及金融負債初步以公平值計量。因收購或發行金融資產及金融負債所產生的直接交
易成本，將在初步確認時視乎情況在金融資產及金
融負債的公平值中加入或扣除。

Financial assets

金融資產

Financial assets are classified as loans and receivables. The classification
depends on the nature and purpose of financial assets and is determinedat the time of initial recognition. All regular way purchases or sales offinancial assets are recognised and derecognised on a trade date basis.
Regular way purchases or sales are purchases or sales of financial assetsthat require delivery of assets within the time frame established byregulation or convention in the marketplace.

金融資產劃分為貸款及應收賬款兩種。分類乃根據金融資產的性質及目的，並於初步確認時釐定。
所有金融資產的正常交易應以交易日為基準進行確認及註銷。正常交易是指在市場規則或慣例規劃
的時間範圍內進行資產交付的金融資產交易。

Effective interest method

實際利率法

The effective interest method is a method of calculating the amortised
cost of a debt instrument and of allocating interest income over the
relevant period. The effective interest rate is the rate that exactly discounts
estimated future cash receipts (including all fees paid or received thatform an integral part of the effective interest rate, transaction costs andother premiums or discounts) through the expected life of the financial
asset, or, where appropriate, a shorter period, to the net carrying amounton initial recognition.

實際利率法是計算債務工具之攤銷成本及按有關
期間攤分利息收入之方法。實際利率法指按財務資產預計可使用期限或較短期限（如適用），將估計
的未來現金收入（包括所有已付或已收的費用，而
這些費用構成實際利率、交易成本及其他溢價或折讓的組成部分）準確貼現至初步確認時的賬面淨值額的所用利率。

Interest income is recognised on an effective interest basis for debt
instruments.

債務工具之利息收入是按實際利率基準確認。

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued
Financial instruments - continued

3 主要會計政策—續
金融工具—續

Financial assets - continued

財務資產—續

Loans and receivables

貸款及應收賬款

Loans and receivables are non-derivative financial assets with fixed
or determinable payments that are not quoted in an active market.
Subsequent to initial recognition, loans and receivables (including interest
and other receivables and bank balances) are carried at amortised costusing the effective interest method, less any identified impairment losses(see accounting policy on impairment on financial assets below).

貸款及應收賬款是指回收金額固定或可確定，且未在交投暢旺的市場上市的非衍生金融資產。於初步確認後，貸款及應收賬款（包括利息及其他應收賬款和銀行結餘）採用實際利率法以其攤銷成本計算，再扣除任何已識別的減值虧損（請參閱以下會
計政策中金融資產減值虧損條款）。

Interest income is recognised by applying the effective interest rate,
except for short-term receivables where the recognition of interest would
be immaterial.

除利息極少的短期應收賬款外，利息收入按實際利
率確認。

Impairment on financial assets

金融資產減值

Financial assets are assessed for indicators of impairment at the end ofeach reporting period. Financial assets are considered to be impaired
where there is objective evidence that, as a result of one or more events
that occurred after the initial recognition of the financial asset, theestimated future cash flows of the financial assets have been affected.

金融資產評估是在每個報告期末按減值指標進行。
如有客觀證據顯示，在金融資產初步確認後發生一
項或多項事件導致該金融資產的未來估計現金流
量受到影響，該金融資產須予減值處理。

Objective evidence of impairment could include:客觀證據顯示有減值必要的情況包括：• significant financial difficulty of the issuer or counterparty; or• 發行人或交易對手出現重大財務困難；或• breach of contract, such as a default or delinquency in interest or• 發生欠繳或拖欠利息或本金付款等違約行為；

principal payments; or• it becoming probable that the borrower will enter bankruptcy or或• 借款人可能面臨破產或財務重組。

financial re-organisation.
For financial assets carried at amortised cost, the amount of the impairment
loss recognised is the difference between the asset's carrying amount andthe present value of estimated future cash flows discounted at the financial
asset's original effective interest rate. If, in a subsequent period, theamount of the impairment loss decreases and the decrease can be related
objectively to an event occurring after the impairment was recognised,
the previously recognised impairment loss is reversed through income
or expenditure to the extent that the carrying amount of the asset at thedate the impairment is reversed does not exceed what the amortised cost
would have been had the impairment not been recognised.

就以攤銷成本列賬的金融資產而言，確認的減值虧
損金額是指資產賬面值與按照金融資產的原本實
際利率貼現的未來估計現金流量的差額。如果在隨
後的期間減值虧損金額降低，而有關降低在客觀
上與確認減值虧損後發生之事件相關聯，則之前已
確認之減值虧損將透過收入或支出撥回，惟該資
產於撥回減值該日之賬面值不可超過尚未確認減值之原有之攤銷成本。

Financial liabilities and equity instruments

金融負債及權益工具Classification of debt or equity

債務或權益分類

Debt and equity instruments issued by the Fund are classified as either
financial liabilities or as equity in accordance with the substance of thecontractual arrangements and the definitions of a financial liability and an
equity instrument.

根據合約安排的性質以及金融負債和權益工具之
定義，本基金發行之債務和股本工具歸類為金融負債或權益工具。

Equity instruments

權益工具An equity instrument is any contract that evidences a residual interestin the assets of the Fund after deducting all of its liabilities. Equity
instruments issued by the Fund are recognised at the proceed received,
net of direct issue costs.

權益工具是證明於扣除所有負債後基金資產剩餘
利息的合約。基金發行的權益工具乃按所得收益扣除直接發行成本予以確認。

118

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

3 SIGNIFICANT ACCOUNTING POLICIES - continued
Financial instruments - continued

3 主要會計政策—續
金融工具—續

Financial liabilities and equity instruments - continued

金融負債及權益工具—續

Financial liabilities

金融負債

Financial liabilities (including accounts payable and accrued expenses, andamount due to the Trustee) are subsequently measured at amortised cost,using the effective interest method.

金融負債（包括應付賬款及累計費用和應付受託人款項）隨後採用實際利率法以攤銷成本計量。

Effective interest method

實際利率法

The effective interest method is a method of calculating the amortised
cost of a financial liability and of allocating interest expense over the
relevant period. The effective interest rate is the rate that exactly discounts
estimated future cash payments (including all fee paid or received thatform an integral part of the effective interest rate, transaction costs andother premium or discounts) through the expected life of the financial
liability, or where appropriate, a shorter period, to the net carrying amounton initial recognition.

實際利率法是計算金融負債之攤銷成本及按相關
期間攤分利息開支之方法。實際利率是按金融負債
預計限期或較短期限內（如適用），將估計未來現
金支付（包括所有已付或已收的費用，而這些費用
構成實際利率、交易成本及其他溢價或折讓的組成部分）準確貼現至初步確認時之賬面淨值之利率。

Interest expense is recognised on an effective interest basis.

利息支出按實際利率確認。

Derecognition

註銷

The Fund derecognises a financial asset only when the contractual rights
to the cash flows from the asset expire, or when it transfers the financial
asset and substantially all the risks and rewards of ownership of the asset
to another entity. If the Fund neither transfers nor retains substantially all
the risks and rewards of ownership and continues to control the transferredasset, the Fund continues to recognise the asset to the extent of its
continuing involvement and recognises an associated liability.

當從資產獲得現金流量的合約權利屆滿，或金融資產及資產擁有權的全部風險及回報被轉讓予另一
實體時，該金融資產會被註銷。如基金不轉讓或保留擁有權的全部風險及回報，並繼續控制被轉讓資產，則基金繼續在持續參與的範圍內確認此資產，
以及確認相關的負債。

On derecognition of a financial asset in its entirety, the difference between
the asset's carrying amount and the sum of the consideration received andreceivable and the cumulative gain or loss that had been recognised inother comprehensive income and accumulated in equity is recognised in
the income and expenditure statement.

當金融資產被註銷時，該項資產的賬面值與已收與應收代價及於其他綜合收入確認並於權益中累積之累計損益總額的差額會在收支結算表中確認。

The Fund derecognises financial liabilities when, and only when, theFund's obligations are discharged, cancelled or expired. The difference
between the carrying amount of the financial liability derecognised andthe consideration paid and payable is recognised in the income andexpenditure statement.

當且僅當基金責任被解除、取銷或屆滿時，金融負債才會被註銷。已被註銷的金融負債的賬面值與已
付或應付代價之間的差額會於收支結算表內確認。

4 CAPITAL RISK MANAGEMENT

4 資本風險管理

The capital structure of the Fund consists of capital from HKSAR andaccumulated surplus, if any.

本基金的資本由香港特區政府注入的資本及累積盈餘（如有）組成。

The HKSAR has granted a sum of HK$20 million as capital to the Fund. The
Board of Administrators of the Fund manages the Fund’s capital to ensurethat the Fund will be able to continue as a going concern. The overall
strategy of capital management remains unchanged from prior year.

香港特區政府已撥款兩千萬港元作為基金資本。基
金執行委員會對資金進行管理，以確保本基金能夠持續經營。資本管理之整體策略與去年相同。

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註

FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

5 FINANCIAL INSTRUMENTS

5 金融工具
甲 金融工具類別

a Categories of financial instruments

Financial assets

金融資產

Loans and receivables (including
cash and cash equivalents)

貸款及應收款項（包括現金及現金等值）Financial liabilities

金融負債

Financial liabilities at amortised cost以攤銷成本計量的金融負債

b Financial risk management objectives and policies

2015
二零一五年
HK$
港元

2014
二零一四年
HK$
港元

16,649,239

20,304,142

2,727,594

4,561,113

乙 財務風險管理目標及政策

The Fund's major financial instruments include interest and otherreceivables, bank balances, accounts payable and accrued expenses,
and amount due to the Trustee.

本基金之主要金融工具包括利息及其他應收賬款、銀行結餘、應付賬款及累計開支以及應付受託人款項。

The risks associated with these financial instruments and the policies
on how to mitigate these risks are set out below. The Board of
Administrators of the Fund manages and monitors these exposures
to ensure appropriate measures are implemented on a timely andeffective manner.

該些金融工具相關之風險及如何降低該些風險
之政策載於下文。基金執行委員會管理及監察該
些風險，以確保能按時且有效採取適當措施。

Credit risk

信貸風險The credit risk on liquid funds is limited because majority of thecounterparties are banks with high credit ratings.

由於大部份交易對手是具有良好信貸評級的銀行，故此流動資金的信貸風險有限。

Market risk

市場風險Foreign exchange risk

外匯風險

The Fund's functional currency is Hong Kong dollars since thetransactions are mainly denominated in Hong Kong dollars. Accordingly,
the Board of Administrators of the Fund considers the foreign exchange
risk is not significant.

由於基金交易主要以港元計價，其功能貨幣為港元。故此，基金執行委員會認為外匯風險不屬重大。

Interest rate risk

利率風險The Fund has no significant interest rate risk as it does not have any
interest-bearing financial assets or financial liabilities other than cash
placed with financial institutions.

由於基金並無任何附息金融資產或存放在金融
機構的現金之外的金融負債，因此基金並無重
大利率風險。

Liquidity risk

流動資金風險

The Fund is exposed to minimal liquidit y risk as the Board of
Administrators closely monitors its cash flow.

基金執行委員會會密切監察其現金流狀況，故本基金承受的流動資金風險已降至最低。

The earliest date on which the undiscounted cash flows of financial
liabilities, representing non-interest bearing financial liabilities of theFund, can be required to pay is 3 months or less.

基金的金融負債未貼現現金流量以無息金融負債顯示，而最早付款日期為三個月或以內。

c Fair value

丙 公平值

The fair values of financial assets and financial liabilities are determinedin accordance with generally accepted pricing models based on
discounted cash flow analysis.

金融資產及金融負債之公平值乃根據公認定價
模式，按照折貼現金流量分析釐定。

The Board of Administrators of the Fund considers that the carrying
values of financial assets and financial liabilities recorded at amortised
cost in the financial statements approximate their fair values.

基金執行委員會認為，在財務報表中按攤銷成
本入賬的金融資產及金融負債之賬面值與其公
平值相若。

120

CONSUMER LEGAL ACTION FUND 消費者訴訟基金

FINANCIAL STATEMENTS 財務報表

Annex C 附錄丙●notes to the finAnciAl stAtements 財務報表附註
FOR THE YEAR ENDED 31 MARCH 2015 截至二零一五年三月三十一日止年度

6 BANK BALANCESBank balances comprise cash and short-term deposits with an original
maturity of three months or less and time deposits of HK$4,007,275 (2014:
HK$8,064,521) with an original maturity over three months, and carryinterest at market rates which ranged from 0.6% to 1.6% (2014: 0.7% to1.45%) per annum.
7 AMOUNT DUE TO THE TRUSTEE
The amount represents administrative service expenses payable to theTrustee, details of which are set out in note 8. The amount is unsecured,interest-free and repayable on demand.
8 RELATED PARTY TRANSACTIONS
During the year, the Fund incurred administrative service expenses
amounted to HK$2,710,000 (2014: HK$2,354,000) for the administrative
service and office support (comprising salary costs and attributable
overheads) provided to the Fund. The recharge by the Trustee is inaccordance with the provision of the Trust Deed governing the Fund andapproved by both the Council and the Board of Administrators of theFund.

6 銀行結餘
銀行結餘及現金包括原定到期日為三個月或以內的
短期存款，以及原定到期日超過三個月之定期存款
4,007,275 港元 (二零一四年: 8,064,521港元)，該
存款之利率根據每年0.6% 至1.6% (二零一四年:
0.7% 至 1.45%) 的市場利率計算。
7 應付受託人款項本數額為應付受託人的行政服務支出，詳情載於附註8。此金額為無抵押、免息及按需償還。

8 關連方交易
年內，基金就獲提供的行政服務和辦公室支援（包括 薪金 及相關行政 費用）須 支付 管 理 服務 費用
2,710,000 港元（二零一四年：2,354,000 港元)。
該受託人收費乃根據信託聲明中的條款及經委員
會與消費者訴訟基金執行委員會批核。

CONSUMER COUNCIL ANNUAL REPORT 2014-15 年報
Tel 電話 : 2856 3113
Fax 傳真號碼 : 2856 3611
Website 網站 : http://www.consumer.org.hk
E-mail 電郵地址 : cc@consumer.org.hk
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香港北角渣華道191號嘉華國際中心22樓