It’s the 12th annual

BUSINESS
15-16-17 APRIL 2024 � EMIRATES OLD TRAFFORD � MANCHESTER

Connecting
eCommerce andEntertainment
WITH THE 8th ANNUAL

2024 HEADLINE PARTNERSRAISING FUNDS FOR

THE TICKETING BUSINESS FORUMINDEX
The Schedule:[15 April] Welcome Reception ....................................... 9

LOOKING AHEAD[16 April] Day One ............................................................. 11[17 April] Day Two ............................................................. 29

OCTOBER 2024

The Information:
TheTicketingBusiness Awards 2024 .................. 25-27
TheTicketingBusiness Forum 2025 .......................... 39

NEW MARKETS. NEWFACES.
Destination
Hong Kongon
15-16 Octo
ber for our rd
3
TheTicketin
gBusiness A
SIA.

Speaker Profiles [A-Z] ............................................... 41
TheTicketingBusiness ASIA 2024 ............................. 58
Sponsor Profiles [A-Z].............................................. 59
Attendee List [A-Z] .................................................. 70

APRIL

2025

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TO MANCHESSPRING BACKtherfo
April 2025
And it’s 29-30r.
teManches
next #TBF25 inDisclaimer: This print edition of the programme is correct at time of press on
08/04/2024. E&OE. Copyright ©Xperiology. While we endeavour to deliver the fullprogramme as presented here, given the variable nature of all session timings andparticipant obligations, it is subject to change. Please check for updates on the event days
and in the revised digital programme releases, which are available online to delegates only.

3

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WELCOMETHE TICKETING BUSINESS FORUM

Welcome to the 12th annual gathering of...
...the live entertainment sector’s ticketing, eCommerce andcommercial leaders.
MANCHESTER 16-17 APRIL 2024

Launched in 2013, TheTicketingBusiness Forum remains the sector’s
only high-level, truly international networking and knowledge
exchange event designed to address the specific needs of key
executives engaged in the development and implementation ofticketing and eCommerce solutions for entertainment, events andexperiences. We’re ahead of 2019 attendances – a record crowd of
500+ delegates from 40+ countries – making this Forum the world’s
leading business meeting for our sector. And that’s very much thanks
to YOU!
This year’s edition boasts plenty of new tech on show in The
Marketplace, new partnerships to explore, more speakers and sessions– plus discussion, debate and demos in abundance, and an evening ofebullient celebration at the 8th annual TheTicketingBusiness Awards the industry's only awards to recognise leadership, innovation andachievement across entertainment ticketing.
Thank you again for investing your time and energy into a real-life
meeting with real-life people… making real connections!

Ian, Angelina, Sam, Francesca, Rory, Rich, Gen& TheTicketingBusiness teamPS. Whether it’s your first time or you’re a (returning) regular, wewant you to have a fantastic and productive Forum experience at#TBF24. But if there’s anything we’ve missed or can do to assist,please let us know. In this digital world, we still have the humantouch to fix it!

Don’t forgety
Tweets #T our X
B@TheTicke F24
tingBiz

And LinkedIn posts toyour 9,000+ colleagues
on @TheTicketingBusiness5Your ticket to streamlined payments
With Acquired.com, you can manage payments for
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PROGRAMMETHE TICKETING BUSINESS FORUM

The Timeline
Monday 15th April
18.30-20.00

RECEPTION SPONSOR

International Reception @ The Edge
Hilton Garden Inn Emirates Old Trafford

Tuesday 16th April
08.00-18.00
08.45-17.30
17.30-18.30
18.30-20.30

The Marketplace / Networking Open
Conference Sessions
Presentation of TheTicketingBusiness Awards 2024
AXS Everyone’s A Winners’ Party

Wednesday 17th April
08.30-15.30
08.50-15.15
15.15-15.30
15.30

The Marketplace / Networking Open
Conference Sessions
Prizes and Gifts
Close of Summit & The Marketplace

PARTY SPONSORr
Looking fo
Need help?
nfo
Visit the I
someone?
lace fore Marketp
Desk in Th
tance!
s and assis
any answer

The Venue
HQ HILTON HOTEL
THE POINTPAVILION

HOTEL EXTENSIONTHE EDGE#TBF24 is hosted in The Point, Emirates Old Trafford. A walkway connects The Point,
through the Pavilion, directly to the recently-expanded 250-bed, onsite Hilton
Garden Inn. Free onsite car parking is available for all attendees. A taxi from
Manchester Airport should take 20-25 minutes. The Metrolink tram stop at thestadium connects to the city’s three key rail stations, with trams every few minutes.
7

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No more standing in line or waiting for printed tickets to be delivered by mail.
SKIDATA’s eTicketing solution integrates directly with Apple or Google Wallet.
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preventing fraud and counterfeiting.
eTickets reduce paper waste, promote environmental
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PROGRAMMETHE TICKETING BUSINESS FORUM

Schedule

Monday 15th April

18.30-20.00 TICKETEK WELCOME RECEPTION
Venue: The Edge, Hilton Garden Inn, Emirates Old Trafford

All registered delegates are welcome along. Catch up with old friends andmake some new contacts in an informal atmosphere as we start the Forum.
Generously infused by

9PROGRAMMETHE TICKETING BUSINESS FORUM

Tuesday 16th April
from 08.00 REGISTRATION & WELCOME COFFEE
Location: The #TBF24 Marketplace, The Point, Emirates Old Trafford

08.45-09.10 OPENING REMARKS
East Stage

Welcome (back) to the Forum! It's only been 12 months since we werelast together, but so much has happened – and goodness knows what isgoing to happen in the year ahead.

• Ian Nuttall, Co-Founder, TheTicketingBusiness09.10-10.10 OPENING PANEL: INDUSTRY HEALTHCHECK
East Stage

How are we all doing?
All peachy out there?
Does AI have all the answers? Ask ChatGPT for our
sector’s ten key challenges and the response is certainly
extensive – from Dynamic Pricing and Scalping / Ticket Resellingthrough to Fraud / Counterfeiting and Accessibility / Inclusivity – but notentirely accurate.
Throw in a bit of Data Privacy and Security, Technological Innovation,
Regulatory Compliance, External Shocks and an emerging ‘Stay At Home’culture, and we have plenty to talk about in our opening discussions.
Some opening Forum thoughts with:• Claire Bartley, General Manager, Ticketek - UK
• Noel Edwards, Ticketing Director, NEC Group• John Talbot, Business Development Director, AXS Europe• Jack Kenn, Managing Director, Blue Man Group11

PROGRAMMETHE TICKETING BUSINESS FORUM

Tuesday 16th April
10.10-10.30 KEYNOTE: NAVIGATING THE DATA RUSH
East Stage

Unlocking the Power of Datain Ticketing
With the strapline Navigate the Data Rush of the2020s our keynote will explore how harnessing data
revolutionises ticketing industry strategies,
enhances customer experiences, and drives
business growth in an era of unprecedented digitaltransformation. This talk draws on examples – fromthe Grammy Awards and FC Schalke 04 to Stanford
University and the Hockenheimring via ESL andmore – to showcase how the new flow of data (andits analysis and interpretation) presents a new
toolbox for the sector.

• Simon Weber, Co-Founder, vivenu

10.30-11.00 NETWORKING BREAK
The Marketplacehe breake: After t
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THE TICKETING BUSINESS FORUM

Tuesday 16th April
11.00-11.45

PANEL: TRAVEL, TOURISM & TICKETS
West Stage

Flight. Hotel. Entertainment?
Missing Your Connections!
TheTicketingBusiness.com continues toreport extensively on the rise of partnerships
between airlines, discovery sites, online marketplaces andentertainment ticketing inventory. We’ve seen API developmenten masse by leading online travel destinations which offer theopportunity to sell tickets to a world of travellers and tourists.
How do we best maximise the enormous opportunities around global
sports and entertainment tourism?

• Georgia Aubrey, Partnerships Director & Co-Founder, Lovetovisit• Willem-Jan Brabers, Founder/Director, Yuno.travel• Edmund Rudder, Head of Operations, FramelessModerator• Noel Edwards, Ticketing Director, NEC Group

14

PROGRAMME

Tuesday 16th April
11.00-11.30

CASE STUDY: PRICING TO DEMAND
East StageThe Impacts of Dynamic Pricing
Digonex is a leading provider of automateddynamic pricing solutions in the live
entertainment and attractions sectors,
including prestigious clients such as Royal
Albert Hall and Wales Millennium Center.
Greg has been CEO since 2014 during which time the company has
achieved rapid growth and developed a robust network of ticketing
partnerships. Greg is also actively involved in his local arts community,
currently serving as the Board Chair of the Indianapolis Symphony.
Join Greg as he explores how an automated algorithm-driven approach to
dynamic pricing can deliver significantly better results with less work!

• Greg Loewen, CEO, Digonex

11.30-12.00 TECHNOLOGY: ACTIVATING THE TOUCHPOINTS
East StageAI Strategies for Venue
Management and theGuest Experience
Discover how AI is boosting
efficiency, driving revenue, andreshaping venue management forleaders like Tottenham Hotspur FC
and American Express Presents(AEG Live).
Your expert guides in this session are:

• Matt Rothman, International Business Development at Satisfi Labs
• Vikram Rajkumar, Account Director at Satisfi Labs
15

THE TICKETING BUSINESS FORUM

Tuesday 16th April
11.45-12.30

PANEL: THE BIG ONES – MEGA EVENTSWest Stage

Small Changes. Big Impacts.
The big events capture the hearts andheadlines like no others. This session
delves into the challenges of ticketingfor major events. We’ll start with someof the unique challenges faced byrightsholders, host committees andsystem providers when planning,
preparing and delivering Mega-Events.
We’ll consider if each edition of atournament is simply a case of ‘same
again’. Is there any recurring red threadin terms of ticketing programmes or are
their novelties each time a major
tournament goes somewhere else?
When tournaments move to newmarkets how does ticketing translate
and transfer between major events andcultures? How are customer profiles
evolving from tournament totournament?

Photo by Dorian Hurst on Unsplash

How should the ticketing expertise
passed on to the next edition? Or, is it
even relevant? Rinse and repeat? Or
clean sheet? Your panelists include:

16• Karol Checinski, Ticketing Product Management Team Lead, FIFA
• Billy Partridge, Consultant & Freelance Event Ticketing Specialist• Christopher Rawlings, Business Development UK & Ireland, Secutix
Moderator• Shah-Zeib Ahmed, Director, Glosancon - Sports

PROGRAMME

Tuesday 16th April
12.00-12.40 CASE STUDY: OMNICHANNEL DIRECTIONSEast StageThe Seamless Online
Experience
There's more to Tate than its four bustling,
world-renowned art galleries. The
organisation is on a journey to reacharound the world with its art collections
and collaborations. How is this institution
creating a world-class, omnichannel
website to support its strategic goals?
We’ll explore how Tate is bringing ticketing, merchandise, membershipand much more into a seamless online experience with:• Matt Thorley, Head of Sales, Tate
• Will George, Head of E-Commerce, Tate
Moderator• Tom Dawson, Director of Digital, Assoc. for Cultural Enterprises

12.40-13.00 KEYNOTE: CONFIDENCE TO CONVERT
East Stage

Embedded Protection... with the Power of AI
Prospective ticket buyers are looking to protect
the big-ticket items they invest in. This gives
venues and ticketing partners ample opportunity
to optimise protection... and now with thepower of Artificial Intelligence (AI).
This session will explore the past, present and future of AI in the event
space and how embedded protection can allow ticketing partners toincrease core conversions – selling more tickets, earlier and at an optimal
price, anywhere in the world.
• Joe Calnan, Partnership Director - Ticketing, Cover Genius
17THE TICKETING BUSINESS FORUM

Tuesday 16th April
13.00-14.30 NETWORKING LUNCH
The Marketplace
Sponsored by

14.30-15.00 CASE STUDY: LW THEATRES’ MASS MIGRATIONWest Stage

100 Shows. Six
Venues – On theMove!
Moving ticketing systems
can be a complex anddaunting challenge.
Moving systems with morethan a hundred shows
across six venues with atarget of zero downtime
and an advance matched to the penny is something else entirely.
That's the scene-setter for this special #TBF24 session where LW
Theatres’ group-wide ticketing migration is explored.
This exclusive session will cover:• What went well - tips for any organisations looking to switch
systems;• What we learnt - what both sides would approach differently having
completed the migration;• Data - insight into KPIs and meaningful datapoints;• Actionable takeaways - learnings others can take back to theirorganisations.
Your migrations experts are:

• Martin Crosier, Director of Ticketing, LW Theatres• Chris Crossley, COO & Co-Founder, Line-Up
18

PROGRAMME

Tuesday 16th April
13.00-14.30 NETWORKING LUNCH
The Marketplace
Sponsored by

14.30-15.30 DEBATE: PRICING MATTERS
East Stage

Are We All-in for Transparency?
How are you setting prices? As theworld’s (enraged) social media debates
the rights and wrongs of demandbased strategies, it’s ever more
apparent that there’s no single,
industry-wide, standardised approachto pricing. Music does its thing, as does
Theatre. Sport does something else.
From this range of approaches, what are the start points for those seeking
to take greater control over event pricing?
Meanwhile, the legislators and politicians are clamouring for ‘clarity andopenness’ on what has been one of the sector’s most opaque practices.
From the ubiquitous Service and Booking Fees, to Restoration levies anddigital Delivery Charges, our sector has been built on incremental costs
which are invariably passed onto the customer at various stages ofcheckout. How will ‘all-in’ pricing work in practice – and where will thepressure to be transparent take the checkout flow?
Voices in the debate:• Lucy Levitt, Head of Business Development, Kilimanjaro Live
• Paul Newman, Director of Ticketing - UK, AXS Europe• Kevan Williams, Ticketing Director, ASM Global
Moderator• Jonathan Brown, Chief Executive, STAR - Society of Ticket Agentsand Retailers

19THE TICKETING BUSINESS FORUM

Tuesday 16th April
15.00-15.30 CASE STUDY: DIGITAL TRANSFORMATIONWest Stage

Sunderland AFC’s
digital matchday
strategy
From first meeting at
TheTicketingBusiness Forum toimplementing one of the mostadvanced digital access solutionsin UK football, Sunderland AFC
has been on a strategic digitaltransformation of its matchday
experience with SKIDATA.
The club, its technology partner and strategic advisor will share thedevelopment story to date including the selection of NFC technology for
the Stadium of Light, the back-office ticketing processes and teamonboarding, through to deployment, challenges and fan communications.
The session will finish with a teaser of ‘cool stuff' around NFC entry
tokens, innovation in hospitality and VIP areas, and how the platform
positions The Black Cats to bridge the real and virtual worlds of fan
engagement with collectibles, biometrics and Web3 for the future.
Sharing the team’s insights:• Rob Holmes, Ticketing Manager, Sunderland AFC• Brandon Furse, Senior VP - Operations, General Sports Worldwide• Jeff Sheldon, Head of Sports and Entertainment, UK & Northern
Europe, APT SKIDATA

16.00-16.30 NETWORKING BREAK
The Marketplace

20

PROGRAMME

Tuesday 16th April
15.30-16.00 TECHNOLOGY: A DYNAMIC DUOEast StageAI Chatbots and 3D Seat Maps Revolutionising
Ticketing Sales
Discover the transformative powerof AI Chatbots in revolutionising theonline ticketing sales experience.

Matvienko on
Photo by Yulia

Don't miss this opportunity to
unlock the potential of AI
Chatbots in shaping the futureof ticketing purchase flows.

UnsplashDuring this session, attendees will
delve into the dynamic interplay
between AI-driven conversational
agents and the immersive
precision of 3D seat maps,
witnessing firsthand how thissynergy elevates decision-making
processes, instills buyer
confidence, and crafts
personalised purchase journeys.

Your guide and futurologist:• Francis Casado, Co-Founder & Head of Business Development,
3D Digital Venue

16.00-16.30 NETWORKING BREAK
The Marketplace

21

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PROGRAMME

Tuesday 16th April
16.30-17.30 TECHNOLOGY: BIOMETRICS & TICKETING
East Stage

Facing a Frictionless Future
Biometrics systems are gaining popularity as an authentication method
for more and more digital tasks, including retail purchases. We’ll explore
the application(s) of biometrics in ticketing, eCommerce and event
operations.
The tech has been widely adopted in sports – across NFL and NBA teams
in North America down to Brazil, alongside recent trials at the AustralianOpen tennis in Melbourne. What are the key drivers to utilisation andwhere are the barriers to implementation?
A range of biometric validation technologies are available – from facialrecogniation through to finger veins and Amazon’s palm scan. Which are
best suited to online – and on-premise – applications?
Putting their faces in the frame, we welcome:• Tim Chambers, Managing Director, TJChambers Consultancy• Fred Fischer, VP Global Sales, Wicket• Daniel Križan, Co-founder & CEO, TruCrowd• Bridget Krull, Ticketing Strategist, AXS• Jordi Torres, Managing Director EMEA, Veridas
Scanning for the truth, our moderator:• Rory Squires, Chief Editor, TheTicketingBusiness.com & CoFounder, Squires Media

23

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PROGRAMMETHE TICKETING BUSINESS FORUM

Tuesday 16th April
18.00-19.00 AWARDS PRESENTATIONWest StageRAISING FUNDS FOR

Announcing this year’s winners..
Join us by the West Stage as we announce the Winners of this year’s
TheTicketingBusiness Awards. Out goes the formal dinner and in comes amore relaxed, slightly bizarre celebration of the best in our businessacross 11 categories:• CAMPAIGN OF THE YEAR
• UNSUNG HERO• MOVERS & SHAKERS• IMPACT AWARD• DISRUPTOR AWARD• GUEST EXPERIENCE• PRODUCT INNOVATION• INSIGHTS & ANALYTICS• EXECUTIVE OF THE YEAR
• THE TICKETING BUSINESS OF THE YEAR
• OUTSTANDING ACHIEVEMENT
Turn the page to view the Finalists and Judging Panel for 2024.

19.00-20.30 AXS WINNERS’ PARTY
The Marketplace/Balcony, The Point

You’re invited to celebrate with the Finalists and Winners as the drinks,
nibbles, selfies and jokes flow – generously energised by AXS.

25

THE TICKETING BUSINESS FORUM

TheTicketingBusiness AWARDS 2024
CAMPAIGN OF THE YEAR
• Co-op Membership Presale – Co-op Live/OVG• Disney 100: The Exhibition at London ExCeL Centre – FKP Scorpio
Entertainment Ltd & Luna Entertainment Group• FIFA Women’s World Cup 2023 Australia and New Zealand Ticketing• London Diamond League 2023
• Ticketmaster x AGPC – Simplifying the fan journey• ‘Weirdly Easy’ campaign – Dice

IMPACT AWARD• Cologne’s global touring exhibitions – Explorado Group• CSR Ticketing Scheme, Salford Red Devils• Data-driven audience development – Segerstrom Center for the Arts
• Music of the Spheres sustainability tour – Coldplay/Live Nation/SAP/Green Nation• Reaching into the Community – Stuttgarter Kickers/vivenu• Summer Olympic Games Ticket Donation Initiative – Paris 2024
• The humane event ticketing platform – Humanitix

DISRUPTOR AWARD• ABBA Voyage – The immersive concert experience• Gateway to accessible event ticketing – Different Breed• #OwnOurVenues scheme – Music Venue Trust• Subscription ticketing – RSC Anderlecht/Roboticket• Tickets, travel and more – Integrated event experience platform Fortius• Virtual/Community Tickets – Kaizen Ticketing

GUEST EXPERIENCE AWARD• Digital Ticket Implementation for The Nutcracker – Ballet Austin/True Tickets• Festival Engagement & Satisfaction – St Magnus International Festival• Joined up guest experience – VisitOne• Lollapalooza India – BookMyShow• Self-Serve Ticket Exchange & Return – Ticketek/AFL• Trackside Treasures at Dutch Grand Prix/Zandvoort• VIP Experiences and Reviews – The Padded Seat

PRODUCT INNOVATION• Apple Tap to Pay – INTIX• Accessibility Management – Alloc8• GTX Mobile Entry Pedestal – Janam Technologies• Online Accessible Ticketing – Ticketek• Pay with Friends – Backpocket/Megatix• Timeslot Lottery – Paris Olympics 2024/CTS Eventim

INSIGHTS & ANALYTICS AWARD• Act Green Initiative – Arts Council England/You.Smart.Thing/Indigo• Corporate Tickets Revamp – Philadelphia Eagles/TicketManager• Cultural Participation Monitor – Audience Agency• Data & Marketing Ecosystem – Fever• Genonme InTime – Ticketek• Reverse Ticketing and Data-Driven Insights – TicketRev

UNSUNG HERO
• James Alexander, Team Manager – Ticketing Live Entertainment, SEC• Kerry Black, Box Office Assistant, Capital Theatres• Nicholas Brennan, Ticketing Systems Manager, Warwickshire CCC• Kelly Larson, Head of Ticketing, Venues Live WA• Cecilia Root, Box Office and Retail Manager, Kalamazoo State Theatre• Ben Truscott, Client and Event Services Manager, Moshtix

26

ABOUT THE AWARDS
TheTicketingBusiness Awards
Recognise leadership, innovation& achievement in the applicationof ticketing across sports, performing
arts, music, cinema, live entertainment
and visitor attractions

AWARDS

THE TICKETING BUSINESS FORUM

MOVERS & SHAKERSCONGRATULATIONSTO ALL OUR FINALISTS• Abigail Fisher, Head of Sales, Dewynters• Justin Gamblin, Path Entertainment Group / Monopoly Lifesized• Ali Jeeves, Client Services Director, AXS Europe• Zane Rambaran, Director of Touring, Robomagic Live• Zorica Sterjov, Senior Account Manager, Moulin Rouge! The Musical – Australian Tour• Matt Usher, Head of Ticketing, ICC Men’s Cricket World Cup 2023 – Official
Travel Programme

EXECUTIVE OF THE YEAR
• Pierre-Henri Deballon, Co-Founder & CEO, Weezevent• Phillipa Hicks, Co-Founder & Head of Product, Seat Unique• David Lynam, Founder, Kaizen Ticketing• Ben Sebborn, Co-Founder & CTO, Skiddle• Marco Rios, CEO, Primuse Live• Hrefna Sif Jónsdóttir, Managing Director, Tixly

THE TICKETING BUSINESS OF THE YEAR
• BookMyShow• CTS Eventim• Dice• Paris Entertainment Company• Secutix• Skiddle

OUTSTANDING ACHIEVEMENT• The Outstanding Achievement Award recognises an individual that 		has shown exceptional commitment, service and leadership to the 		ticketing ecosystem over a sustained period of time. (And no, they 		
don’t have to be retiring any time soon!)• No shortlist. Recipient is selected privately by TheTicketingBusiness 		
Awards team and will be announced at the 2023 Winners Party.

THANK YOU TO OUR 2024 JUDGES:• Jules Arnott, Co-CEO, LW Theatres• Martin Austin, Managing Director, Nimbus Disability• Sophie Beattie, Sales & Ticketing Director, Sonia Friedman Productions• Georgia Bekyra, Senior Manager – Ticketing, Everton FC• Nicolle Cannock, Head of Insights, Dewynters• Tim Chambers, Managing Director, TJ Chambers Consultancy• Philippa Hicks, Head of Product & Co-Founder, SeatUnique• Paolo Monguzzi, Head of Stadium Revenue, Juventus FC• Gordon Morrison, CEO, ACE Association of Cultural Enterprise• Ian Nuttall, Co-Founder, TheTicketingBusiness• Katy Raines, CEO, Indigo Ltd• Carolyn Sims, Director, CMSA Consultancy• Alistair Spiers, Head of Sales, Leicester City FC• Edwin Suk, Group Director, IT, Stage Entertainment NL• Emily Tuffin, General Manager, Sports Travel & Hospitality, UK• Leonie Wakeman, Commercial & Operations Director, AEG Presents

27

PROGRAMMETHE TICKETING BUSINESS FORUM

Wednesday 17th April
from 08.30 REGISTRATION & WELCOME COFFEE
Location: The #TBF24 Marketplace, The Point, Emirates Old Trafford

08.50-09.05 WELCOME BACK
West StageA quick review and highlights of the day ahead.

• Ian Nuttall, Founder, TheTicketingBusiness

09.05-09.45 SPECIAL GUEST: BLUE MAN GROUP
West Stage

Five Decades of the Blue Men
It's the show that continues to defy genre oraudience profile. Each Blue Man Group
performance is a joyous, raucous and inventive
celebration of humanity and how we connect:
through art, music, comedy and nonverbal
communications.
Yes, we'll be talking paint splashing, drum solos,
marshmallows and Jell-O. But we'll get into therealities of sustaining its five residences acrossNorth America and Europe – plus the newBluevolution World Tour.
And, as a long-term resident of Las Vegas,
seasoned Cirque du Soleil exec and veteranpromoter, our guest will be sharing his thoughtson the future direction of immersive creations,
live entertainment and ticketing.
A fireside with:• Jack Kenn, Managing Director, Blue Man Group29

THE TICKETING BUSINESS FORUM

Wednesday 17th April
oss bothe acrs continu
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Parallstages09.45-10.45 PANEL: REBUILDING THE FOUNDATIONSWest Stage

Saving Live Entertainment. One Ticket at a Time
Grassroots Music Venues (GMVs) are theRnD department of the multi-billion
music industry. GMVs are music spaces
which have a dedicated function ofpromoting and developing new talent –the foundation of the live entertainment
sector. But that foundation is increasingly
precarious. 125 of the UK’s GMVs shut lastyear – that’s two per week. The closure ofa single venue represents a huge loss to
the local community, to the music sector,
and to the future of our business.
Bodies such as the Music Venue Trust
believe a £1 levy on tickets to arena andstadium shows could be used to set up a support fund. Venue owners arealso looking at combining their purchasing power – and looking into more
Direct-to-Fan platforms to build data, brand and loyalty. What othermeasures can our sector do to support its own survival?
Setting out the scene, offering practical advice, and furthering calls forsupport – we welcome:• Mark Davyd, Founder, Music Venue Trust• Rob March, Managing Director, Sound City and Founder, GIGMATE• Thomas Rhodes, Commercial Relations, Planet Fans

10.45-11.15

NETWORKING BREAK
The Marketplace30

PROGRAMMETHE TICKETING BUSINESS FORUM

Wednesday 17th April

09.45-10.45 PANEL: MARKETING & MEASURING
East Stage(How) Do You
Know What’s
Working?

Photo by Afif Ramdhasuma on Unsplash

The pressure on ROIfrom marketing budgets
has never been greater– and there are a vastarray of tools available
to track and measuremarketing effectiveness – from clicks to conversion. But how do you
determine what’s really working? Can marketeers survive (and thrive)in a cookie-free future?
We also return to one of our most talked-about sessions from last year
to revisit the growing role of AI in entertainment marketing. From thecreation of visuals and campaign messages, through to segmentationand pricing tools, a huge range of AI-powered tools now exist for theentertainment marketeer.
Our panelists share their approaches and views on what’s hot andwhat’s not. Please welcome:• Claire Bartley, General Manager, Ticketek - UK
• Hugh Gledhill, Marketing Strategy Director, Layered Reality™
Experiences• Mark Brooks, Head of Commercial Operations, Elite League• Rob Kirk, Head of Touring Experiences, Grande Experiences

10.45-11.15

NETWORKING BREAK
The Marketplace31THE TICKETING BUSINESS FORUM

Wednesday 17th April
11.15-11.45

INSIGHTS: LIVE MUSICWest Stage

Record-breaking tours, but is theecosystem broken?
We have seen record-breaking tours in live music, with yield
management systems and higher prices at the top of the market, coupledwith venue closures and festival cancellations. Consumer habits havechanged post covid, and macro economic factors are unrelenting, butultimately is the current boom in live to be followed by an inevitable
bust?
Chris explores privatisation of profit, sweating assets, internalisingsecondary ticketing and underinvestment in talent and business pipelinealongside consumer sentiment on ticket prices.

11.45-12.30

DISCUSSION: DIGITAL TICKET ADOPTIONWest Stage

The Move to Mobile: Mission Completed?
Join this cross-sector discussion about the acceleration of digital ticket
adoption post-Pandemic. Where are the final analogue elements? Is
there still resistance from audience segments? What are some of theunexpected consequences of rollout?
And where next for the digital, mobile-first ticket? Simply an access key?
Or as a personalised comms (and commerce) platform for the eventgoers’ experience?

• Tiffin M. Feltner, Director of Ticketing, Walton Arts Center &Walmart AMP• Jamie Snelgrove, Head of Business Development, Society of
London Theatre | UK Theatre• Edmund Rudder, Head of Operations, Frameless32

PROGRAMMETHE TICKETING BUSINESS FORUM

Wednesday 17th April
11.15-11.45

CASE STUDY: EUROVISION 2023
East Stage

Nil points… without an
audience
In 2023 – on behalf of the Ukraine –the United Kingdom hosted theEurovision Song Contest
competition for the first time in 25 years. Liverpool hosted a bi-cultural
events programme across the two nations, nine sold-out arena shows in
one week – alongside livestreams to fanzones outside the arena.
This special session, delivered by the BBC’s ticketing representative for
the Eurovision Song Contest 2023, goes behind the scenes to look at thelegacy impacts, the ticketing and the marketing lessons from this therecord-breaking event.

• Billy Partridge, Freelance Ticketing & Event Consultant

TOWN HALL: SPORTS, STADIUMS & LEAGUESEast Stage

Photo by Shubham Dhage on Unsplash

11.45-12.45

Innovation vs Tradition
We’ll kick off with a look at the digitaltransformation of sports ticketing,then circle around a few key
touchpoints, drop in a few ongoing challenges before landing back withthe audience. Let’s take some shots with:• Mark Brooks, Head of Commercial Operations, Elite League• Franco Segara, Innovation Director, Valencia CF• Paolo Monguzzi*, Head of Stadium Revenue & Entertainment,
Juventus FC• and guests…
33

BASKE TBA L L SE TU P

E ND STAGE S E TU P

PROGRAMMETHE TICKETING BUSINESS FORUM

Wednesday 17th April
12.45-13.45 NETWORKING LUNCH
The Marketplace

13.45-14.30

VIP & PREMIUM: TRENDS & DIRECTIONSEast Stage

Evolving Offers in the Digital Era
We dive into the evolution and the future of premium ticketing and VIP
experiences. We’ll explore how the range of premium experiences isbeing stretched with many more ‘steps on the ladder’ and examine therole of technology in the VIP customer journey pre- and post-event.
We’ll cross from football to Paris 2024 Olympic & Paralympics Games,
stopping at some of the finest hospitality packages along the way.
On the agenda:• Segmentation and profiling of buyers – How is data informing andchallenging the offers?
• Members vs. Guests: Spot the difference;• Creative packaging: Making use of unused spaces and inventory;• Pricing for Success: Modelling and dynamic prices;• Online Sales: Creating conversion for big ticket packages;• Those Rainy Days: Ways to maximise attendance;• Engagement beyond the sport: Services and opportunities foradded-value.
We welcome the insights and expertise of:• Phillipa Hicks, Head of Product & Co-Founder, Seat Unique• Alistair Spiers, Head of Sales, Leicester City FC• Thomas Willdridge, Global Head of Pricing Strategy, On Location
35

PROGRAMMETHE TICKETING BUSINESS FORUM

Wednesday 17th April
14.30-15.15

DISCUSSION: TICKETING WITH HEART & SOUL
East Stage

The growth of ‘ethical ticketing’Everybody looks for someone to blame when things gowrong – and invariably the ticketing provider is there to
take the heat and headlines. Our sector has long
been the ‘lightning conductor’ for all fan
frustrations, ticketing dilemmas and service issues.
But recently, we’ve seen the growth in ‘platforms with a purpose’:ticketing software that does more than sell tickets. From ‘ethical resale’
and carbon offsetting to charitable and community donations, theproponents of these platforms argue that they are ‘doing good byticketing’. Is that genuinely the case? Or is this just a branding exercise in
how to differentiate your platform from others out there?
Putting their hearts on the line:• James Alexander, Team Manager – Ticketing Live Entertainment,
SEC/OVO Hydro• Martin Austin MBE, Managing Director, Nimbus Disability• Rob March, Managing Director, Sound City and Founder, GIGMATE
Holding back the tears (and the mic):• Tim Chambers, Managing Director, TJChambers Consultancy

37

Connecting the global
ticketing ecosystem
29-30 April 2025 | Manchester
Join us for two days of presentations, demonstrations,discussions and peer to peer networking that will introduce
you to the very latest in live entertainment ticketingwww.ticketingbusinessforum.com

PROGRAMME

Wednesday 17th April
15.15-15.30

CLOSING THOUGHTS
East Stage

Prizes. Thanks. Closing thoughts. And so to Hong Kong, 2025 and beyond.

15.30

CLOSE OF 2024 FORUM

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39

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BUSINESS

THE TICKETING BUSINESS FORUM

Shah-Zeib Ahmed
DIRECTORGLOSANCON - SPORTS
Shah-Zeib Ahmed - or Shah as we call him - is no stranger to the Ticketing Business Forum.
Ever since his journey across the channel to the world of Football and FIFA brought him backto his adopted home of Manchester, he has been attending every edition of our event; being a
speaker, panellist or simply coming back to meet old and making new friends in ticketing.
Shah is a truly international sports business and ticketing professional with an impressive
track record of experiences that spans across the globe, through different sports and events
such as FIFA’s Men’s, Women’s, Youth, Club to Rugby League World Cups. Since launching his
consultancy – glosancon-sports – the adventures have continued for Shah from working on
the FIFA World Cup in Qatar, FIFA Women’s World Cup Australia and New Zealand, to more
recently setting his sails back to Paris 2024 for the Olympic and Paralympic Games. Shah has
also made it his mission to showcase the world of ticketing to those, who aspire to work in theworld of sports business and event management through guest lectures at several universities
and by sharing his knowledge through the CPD accredited online course “Sold out - An
Introduction to Ticketing Sports Events”. Recognised for his leadership and adaptability, Shah
thrives in diverse environments and is committed to continue creating memorable
experiences in the business of sports.

James Alexander
TEAM MANAGER – TICKETING LIVE ENTERTAINMENTSEC/OVO HYDROJames has worked at the Scottish Event Campus for over 18 years. He has vast ticketing
experience managing the ticketing of a wide variety of Live Entertainment events across the
SEC’s three venues – OVO Hydro, Armadillo and SEC Centre. The campus plays host to many
homegrown and international music mega stars, as well as many family, comedy and sporting
events. His current position is that of Team Manager – Ticketing Live Entertainment. This
involves working with and managing a team of six ticketing managers, working in close
collaboration with other internal departments and many different promoters to ensure thesuccessful delivery of events which come to the Scottish Events Campus. James has also
worked on many stadium events at Scotland’s national stadium, Hampden Park, 35 to date to
be exact! Prior to 2005, James worked in the telecoms industry.

Georgia Aubrey
PARTNERSHIPS DIRECTOR & CO-FOUNDER
LOVETOVISIT
Georgia is Partnerships Director & Co-Founder at Lovetovisit.com, the UK-based tech startup that achieved over £4million in its first year of trading. Lovetovisit’s proprietary API means
the company already sells over 2,700 (and growing) products for attractions, theatres, eventsand experiences across the UK, by integrating with multiple ticketing systems and channel
managers. Georgia heads up the Partnerships Team responsible for getting these amazing
businesses onto the platform and selling tickets. The UK has so many incredible things to see
and do, Lovetovisit’s mission is bring discovery and booking convenience to busy consumers.

42

SPEAKERS

Claire Bartley
GENERAL MANAGER
TICKETEK UK
Building on a career spanning e-commerce and digital marketing across lifestyle sectors,
Claire brings a unique blend of expertise to the ticketing industry as the General Manager ofTicketek UK. Since joining Ticketek’s parent company TEG in 2019, Claire has been
instrumental in driving growth, fostering collaboration, and navigating the dynamic landscapeof live entertainment marketing and ticketing. With a strong understanding of the industry
and competitive landscape, Claire has played a pivotal role in growing the business andestablishing Ticketek UK as a leader in the UK market by creating strategic alignment withcustomers in event promoters and building a successful playbook for reaching ticket buyers.
With an unwavering dedication, organizational skills, and passion for the live entertainment
industry, Claire continues to drive excellence and innovation in the ticketing industry,
positioning Ticketek UK for continued success in the dynamic world of live entertainment.
Claire is also committed to supporting the careers of people from diverse backgrounds
including as a mentor on the NOWIE (Network of Women in Events) ‘Level up’ programme
and partnership with Bristol-based career coaching social enterprise Babbassa.

Mark Brooks
HEAD OF COMMERCIALELITE ICE HOCKEY LEAGUEMark is the Head of Commercial Operations for the Elite League, the UK’s highest level ofprofessional ice-hockey. Mark joined the Elite League from Ulster Rugby where he wasSponsorship Manager having previously served as Sponsorship & Partnership Manager for theOdyssey Trust, owners of the Belfast Giants, The SSE Arena and W5.

Jonathan Brown
CHIEF EXECUTIVESTAR
With a background in entertainment as a technician, stage manager, producer andadministrator, Jonathan has been involved with STAR since 1997, when he was a director of
the marketing agency working on its launch. Over the years, as Chief Executive of STAR, he
has garnered an extensive knowledge of legislation and regulation affecting ticket sales andrepresents STAR, its members and the ticket industry in the press, on radio and television andas a speaker at industry events. His work for STAR includes a continuing dialogue with otherindustry bodies, government departments, law enforcement and regulatory bodies onticketing matters.

43

THE TICKETING BUSINESS FORUM

Joe Calnan
PARTNERSHIPS DIRECTOR - ENTERTAINMENT
COVER GENIUS
Joe Calnan is the Partnership Director for Live Entertainment Ticketing at Cover Genius, theinsurtech for embedded protection. Together, Cover Genius and its partners protect the
global customers of the world’s largest digital companies including Uber, Klarna, Amazon,
Booking Holdings and Ryanair.In his role, Joe is responsible for seeking and developing highvalue partnerships in the live entertainment and ticketing industry – Cover Genius isintegrated with 70+ ticketing partners, including Ticketmaster, AXS, See Tickets, Seat Geek,
Vivaticket, Audienceview and Tessitura. Joe has spent 10+ years in the live entertainment andticketing industry in a variety of senior leadership roles overseeing strategic partnerships at
AXS, before this Joe worked for technology provider DXC Technology.

Chris Carey
FOUNDERFAST FORWARD
Chris has been at the forefront of music data for the past decade and is passionate about
empowering people with data. He is the founder of FastForward data consultancy and the
FastForward music conference. He is also the Chief Economist for UK trade body LIVE,representing the UK live music industry. Chris previously worked for EMI Music, Universal,
Sony, The O2 Arena, LW Theatres and Hipgnosis Music.

Francis Casado
CO-FOUNDER & HEAD OF BUSINESS DEVELOPMENT
3D DIGITAL VENUEFrancis Casado is one of the founders of Mobile Media Content – 3D Digital Venue and iscurrently serving as Head of Business Development. Prior to founding MMC- 3D Digital Venue,
that revolutionized Interactive Digital Venue Management for Sports and Entertainment
Venue Industry, Francis made his career around the beneficial application of 3D Technology
and Virtual Reality for various sectors. A true entrepreneur, Francis’s previous time atBarcelona Media was primarily focused as a product manager responsible for developing
innovative 3D solutions for use in construction of new urban developments by Barcelona
Smart City Council.

44

SPEAKERSTim Chambers
MENTOR, ADVISOR & CONSULTANT
TJ CHAMBERS CONSULTANCYTim Chambers is a Mentor, Advisor and Consultant. He currently works with a number oforganisations seeking to enter, redefine or expand their operations within the live
entertainment and ticketing sectors, advising on corporate development strategies anddirecting transactions. Tim also has a number of advisory posts including NED roles withvarious start-ups and emerging companies.

Martin Crosier
DIRECTOR OF TICKETING AND DATALW THEATRESWith over 20 years’ experience in Box Office, Sales & Ticketing in the West End. Martin now
heads up the ticketing business at LW Theatres, over the last seven years helping transformtheir sales, use of data science, tech ecosystem, ticketing services and the in-house teams tooptimise the whole operation. Before joining LW Theatres, Martin worked as a ticketing &sales strategy consultant for 100s of producers, plays, events and musicals while working at
AKA marketing agency for over 9 years after previously managing a number of West End Box
Offices. Martin cares about building audiences, creating extraordinary experiences, seamless
interactions and long-lasting productive relationships.

Chris Crossley
CO-FOUNDER/DIRECTOR
LINE-UP
Chris’ background is in product design and he has over 12 years’ experience in designing anddeveloping digital ticketing products that have been used by millions, worldwide. As a cofounder of Line-Up, Chris has led the growth of the company’s client base from zero to having
processed almost half a billion pounds worth of tickets. Chris is passionate about user
experience and the use of technology to improve this, wherever possible. Line-Up provides
Exceptional Ticketing for Exceptional Venues. The world’s best venues require flexible,
reliable ticketing that scales. That’s why they choose Line-Up. Line-Up was shortlisted forBest Technology Provider at the British Media Awards, won Seedcamp London, and is a
London Web Summit Best European Startup Finalist and has been Featured by BBC, Forbes
and TechCrunch.

45

THE TICKETING BUSINESS FORUM

Mark Davyd
FOUNDERMUSIC VENUE TRUSTMark founded Music Venue Trust in 2014, an award-winning charity which works to protect,secure and improve Grassroots Music Venues across the UK. MVT represents over 900
venues and has campaigned to change laws and policies, to gain greater recognition for thevital work GMVs do and make them more sustainable. Mark has co-owned Tunbridge Wells
Forum for over 30 years, spent 20 years as CEO of the award-winning music charity Rhythmix
and owns Outstanding Music, a 360-degree music company. Mark is a Fellow of the Royal
Society of Arts, a regular speaker at international conferences and was NME’s Person of theYear in 2020.

Tom Dawson
DIRECTOR OF DIGITALASSOCIATION FOR CULTURAL ENTERPRISESTom Dawson is Director of Digital at the Association for Cultural Enterprises. Tom works ondigital content, membership, sustainability, mentoring and strategic partnerships. The
Association for Cultural Enterprises is the only organisation dedicated to supporting thecultural sector with sustainable income generation, with a membership representing over
1,800 sites.

Noel Edwards
DIRECTOR OF TICKETING
NEC GROUP
Noel has worked for over two decades in the world of ticketing. His journey started right aftercollege, in the NEC Group contact centre, working in a myriad of roles and progressing
through the ranks, he found his niche in business development and played a pivotal role in the
inception of The Ticket Factory. What began as a pure venue box office grew into anationwide ticket agency. Wanting another challenge, Noel moved on, beginning with thedisruptive Artist ticketing startup CrowdSurge, which eventually merged with concert
discovery platform Songkick. Noel further expanded his horizons with a stint at Kaboodle,
accumulating insights into festival dynamics and travel packages. In 2019, he returned to The
NEC and today is the Ticketing Director for the Group.

46

SPEAKERS

Tiffin M. Feltner
DIRECTOR OF TICKETING
WALTON ARTS CENTER & WALMART AMP
Passionate about data-driven culture, user experience, and patron-centric management,
Tiffin brings with them more than 10 years of experience in CRM administration, leadership,sales & customer service, and data management. They hold a Master of Music degree fromthe University of Tennessee at Chattanooga, a Bachelor of Arts in Music from Lee University,and they are a graduate of the Holmberg Arts Leadership Institute. When they are notworking, they love writing songs, DIY projects, and spending time with their family. While
their passion is performing arts, Tiffin has worked with a variety of businesses andorganizations from small non-profits with no budget, to multi-million-dollar touring
companies and venues. Using their well-rounded experience, they love to build strong
relationships with customers by offering the best possible experience.

Fred Fischer
VP GLOBAL SALESWICKET
Fred joined Wicket in 2023 as VP Global Sales. Fred oversees Wicket’s sales organization for
ex-US sports and the global conference vertical at Wicket. He has spent 25 years in theidentity and biometric industry, previously held senior leadership positions with Tascent,NEC, Vision-Box, American Express, and SureID. Fred was a member of the founding
leadership team at CLEAR. He is a passionate Bayern Munich club member and a college andhigh school basketball referee.

Brandon Furse
SENIOR VP TICKETING AND TECHNOLOGY
GENERAL SPORTS WORLDWIDE
Brandon is a senior executive with over 25 years of experience working within the sports
industry. Holding senior commercial roles at both Nottingham Forest and Derby County alongwith working at Director level within a global, market leading SaaS tech business, supplying
ticketing solutions across the English Premier League, EFL, Eredivisie and US Leagues.
Brandon has a proven track record of enhancing the commercial efficiencies and business toconsumer revenues.

47

THE TICKETING BUSINESS FORUM

Will George
HEAD OF E-COMMERCE
TATEWill is an e-commerce professional with 14 years experience working in the arts and designindustry. After studying Cultural Studies at the University of London in Paris, Will spent 8
years managing the UK, French and Japanese websites for the design brand, The Conran
Shop, growing the online business to a multi-million pound turnover, increasing the CRM baseand social media following. Will helped manage a major re-platforming to Magento and afront-end rebrand project. Will joined the Tate in 2019, as Group E-Commerce Manager,
overseeing the retail operation online and supporting the growth of Membership and ticket
admissions. Will became Head of E-Commerce in 2022 and now oversees both the customer
experience on the Salesforce Commerce Cloud platform, as well as the Visual Merchandisingand displays in the physical shop spaces across all 4 galleries in London, Liverpool and St.
Ives, to create a truly omni-channel experience for Tate’s visitors. Among the Will’s highlights
are establishing a new programme of artist takeovers for the experimental shopping
experience, Tate Edit, both online and at Tate Modern, with British artist, Chila Kumari Singh
Burman and US activist group, Guerrilla Girls. Will recently joined the Board of The Hepworth
Wakefield Enterprises, the commercial arm of the Yorkshire art gallery. When not at work,
alongside visits to art galleries and museums, Will enjoys decorating at home, windowshopping, long walks and city breaks.

Hugh Gledhill
INTERIM MARKETING DIRECTORLAYERED REALITY™ EXPERIENCES
Hugh Gledhill leads the marketing for Layered Reality experiences. He’s responsible forgrowing ticket sales via growth and performance marketing, demand management/dynamic
pricing, and website optimisation. He has over 20 years experience growing ticket sales 3060% for music, theatre and innovative entertainment events using data driven approaches.

Robert Holmes
TICKET OFFICE MANAGER
SUNDERLAND AFC
I am of Head of Ticketing at Sunderland AFC, based at the Stadium of Light, a 48000 seatstadium which home to Sunderland AFC and regualry hosts major concerts and events. I haveworked for many years in sports and entertaiment, My career so far has provide extensive
commercial ticketing experience delivering all ticket and customer service related aspects ofmajor sporting events working at Lancashire CCC at Emirates Old Trafford, TicketmasterSport where I have worked with major Football Clubs, Governing bodies and tournaments.

48

SPEAKERSJack Kenn
MANAGING DIRECTOR
BLUE MAN GROUP
Jack Kenn joined Cirque du Soleil as Technical Director during the creation of “O” in 1997. Twoyears later, he moved to Blue Man Group at the Luxor Casino and Hotel in Las Vegas, where he
was Company Manager for five years before becoming Director of Technical Operations for the
production Le Rêve at Las Vegas’ Wynn Hotel. Jack rejoined Cirque du Soleil in 2007 as theCompany Manager for KÀ before being promoted to Vice President and General Manager ofthe Resident Shows Division. In 2012, Jack Kenn became Vice President – Arena Shows at
Cirque du Soleil before rejoining Blue Man Group in 2013 as the Vice President/Senior Resident
General Manager. After a spell as a consultant, he worked at FlyOver before rejoining Cirque duSoleil/Blue Man Group last year as Managing Director of Blue Man Productions, where he is
responsible for the overall P&L for existing operations and growing the brand globally.

Rob Kirk
HEAD OF TOURING EXPERIENCES
GRANDE EXPERIENCES
Rob Kirk is part of the team behind the development of a series of world acclaimed, highly
successful international touring experiences. Rob has worked at Grande Experiences since
the formation of the company in 2006. Along with the Grande Experiences team he strives
for world class cultural attractions to reach all corners of the globe, taking science, art andculture to a worldwide audience and making a positive difference to the communities where
the experiences are presented. Rob also oversees the management of Museo Leonardo daVinci, a permanent visitor attraction on Leonardo da Vinci owned by Grande Experiences in
the in the vibrant heart of Rome, at the famous Basilica Santa Maria in Piazza del Popolo.
Grande Experiences is a global leader in the ideation, development, production, licensing,and installation of expansive exhibitions and immersive cultural experiences. Renowned forblending entertainment and education seamlessly, our distinguished portfolio includes theinternationally acclaimed Van Gogh Alive, Monet & Friends Alive, Dalí Alive, the Leonardo daVinci Collection, Connection, and Street Art Alive, all of which have garnered recognition for
their captivating narrative and innovative presentation. We have an unsurpassed track recordof displaying our exhibitions and experiences more than 250 times across 180+ cities,
transcending linguistic and geographic boundaries in 33 languages, spanning 6 continents toan audience of more than 23 million.

Daniel Gianmarco Križan
CO-FOUNDER & CEO
TRUCROWD
Daniel Gianmarco Križan is the Co-founder and CEO of TruCrowd, a recent spinoff from theglobal biometric vendor Innovatrics. With over a decade of extensive experience in the football
field as both a player and a coach, Daniel spent the last two years at Innovatrics, initially as aMarketing Specialist and later as a Program Manager. In the latter role, he led the developmentof a customer portal and CRM, integral components of the company’s digital transformation
towards a new ERP system. Throughout this journey, he combined his sports expertise withbiometrics to create solutions aimed at empowering sports clubs to deliver exceptional fan
experiences. Leveraging his entrepreneurial background and leadership skills, Daniel is driving
team success and steering TruCrowd towards becoming a global leader in the event industry.

49

Training and networking to help arts,
cultural and heritage organisations
maximise income

Join our community today#SustainingCulture

culturalenterprises.org.uk

SPEAKERS

Bridget Krull
TICKETING STRATEGIST
AXS
Bridget joined AXS in July 2019 in the role as Ticketing Strategist for Europe. Prior to joining
the AXS family, she spent 3.5 years at Manchester City FC as Commercial Product Manager intheir newly formed digital team. While there, she oversaw development for ticketing, retail,and fan data capture experiences. Before being at Manchester City, she spent ten years at
Ticketmaster: with two years in the US and eight in the European business working with bothsporting teams and arenas across the globe.

Greg Loewen
CEO
DIGONEX
Greg Loewen is the CEO of Digonex – the leading provider of automated dynamic pricing
solutions in the live entertainment and attractions sectors. Greg has been CEO since 2014
during which time the company has achieved rapid growth and developed a robust networkof ticketing partnerships. Greg is also actively involved in his local arts community, currently
serving as the Board Chair of the Indianapolis Symphony. Prior to leading Digonex, Greg held
a variety of leadership roles in the North American media industry. He is a graduate ofQueen’s University (Kingston, Canada) and holds an MBA from Harvard Business School.

Rob March
MANAGING DIRECTOR
SOUND CITY
Rob has worked in senior commercial roles in Live Events across Ents and Sports for the last
20 years. Starting with Liverpool Capital of Culture he has been lucky to be involved in someof the major event highlights in the North West. He’s very proud of bringing Iggy Pop to thehistoric Chester Racecourse for the first Chester Rocks recruiting M&S Bank for a sevenfigure Arena naming rights deal, delivering a £1.5m VIP Lounge and developing one of the first
Covid-19 events action plans which received national & international PR coverage. For thelast two years he has been running an Events Consultancy business focussed on providing
strategic insight on the commercialisation of events and venues. He has also developed andlaunched a successful startup business in GIGMATE basedd on his passion for Live Music
events. The platform connects artists, fans and venues to drive incremenatla ticket sales and
SPH while supporting Grass Roots venues. He is currently the Managing Director for Sound
City, who deliver a two-day industry conference and two-day music festival in Liverpool city
centre (aka the ‘Northern Great Escape’), with aspirations to become Europe’s SXSW.

51

THE TICKETING BUSINESS FORUM

Ian Nuttall
FOUNDERTHE TICKETING BUSINESS FORUM
Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel
TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency.
His working life began in sports events management (including Formula 1, horse racing andWimbledon) before pursuing an award-winning career in B2B magazine publishing. He hasco-launched and edited numerous B2B publications and meetings, ranging from energy andindustrial processes through to airport design and Intelligent Transportation Systems. He has
also founded many of the sports sector’s most respected publications and news sources –including Stadia magazine, TheStadiumBusiness.com and TheStadiumBusiness Summit. In
his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)
bikes and treks up the occasional mountain.

Billy Partridge
FREELANCE EVENT TICKETING SPECIALIST
Billy Partridge is a ticketing wizard (not his words, but those of several others). With overtwenty years’ experience in audience management, he has lead on ticketing strategy andoperations at major live events for most of that time. Previous employers, events, and clients
include: Manchester International Festival 2007 to 2019, Coventry UK City of Culture 2021,
the Eurovision Song Contest 2023 for the BBC, Birmingham Festival, and Lumiere the UK’s
Light Art Biennial. In addition to ticketing, his freelance work includes event management,
marketing, data analysis and evaluation.

Vikram Rajkumar
ACCOUNT DIRECTORSATISFI LABS
Vikram Rajkumar has 13+ years of experience across sports, tech, and consulting, specializing
in business development and strategy. As Account Director at Satisfi Labs, he focuses ondelivering AI-driven customer experiences in tourism, attractions, and sports to enhance
engagement and drive revenue

52

SPEAKERS

Matt Rothman
INTERNATIONAL BUSINESS DEVELOPMENTSATISFI LABS
Matt Rothman is based in the London office and is focused on European venues as part ofinternational business development. He has worked at technology companies providing key
consumer services in the US and UK.

Edmund Rudder
OPERATIONS MANAGER
FRAMELESS
Edmund brings over 25 years of unparalleled service delivery in the attractions industry,
spanning operations, process improvement, productivity, and bottom-line financial results.
His dynamic leadership style drives business planning, execution, and strategic alliances,resulting in profit growth and operational excellence. Edmund’s extensive tenure in theattractions sector has exposed him to a diverse range of ticketing companies and systems
installations. His oversight of tenders and system implementations has contributed toseamless operations and enhanced guest experiences. Having worked with world-classattractions and events, including Frameless, The View from The Shard, and Dubai Expo 2020,
Edmund has honed his leadership skills. His ability to think outside the box has led toinnovative solutions and exceptional outcomes. Edmund possesses an expert-level grasp ofcorporate governance, event and exhibition management, financial stewardship, andoperations. His proficiency in digitalization and cutting-edge technologies ensures that
attractions stay ahead of the curve. With a people-centric approach, Edmund’s commitment
to guest satisfaction is unwavering. Consistently high scores reflect his dedication to creating
memorable experiences. He has adeptly managed both large teams (over 200 members) andsmaller, specialized groups. Edmund’s enthusiasm for new technologies, music, and the arts
fuels his drive to transform the attractions landscape. Frameless – the multi-sensory
immersive art experience in central London, where innovation meets art – stands as atestament to his vision.

Franco Segara
INNOVATION DIRECTOR
VALENCIA CF
Innovation Director in charge of Digital, Business Intelligence/Analytics, Fan Experience at
Spain’s Valencia CF since June 2018. Responsible for all data/business insights of the clubwhile also managing tickets/pricing, fan experience, and customer support departments froma data-driven angle. Segarra has contributed significantly to the club’s ambitious digitaltransformation and cofounded the Innovation HUB project. A former bank manager andChief Technology Officer, Segarra has over 16 years of professional experience in different
sectors, but with a continued focus on applying technology and performing digitaltransformations in various businesses. I’m an accomplished leadership football executive thatstudied the 1st FIFA Diploma in Club Management.

53

THE TICKETING BUSINESS FORUM

Jeff Sheldon
HEAD OF SPORTS AND ENTERTAINMENTAPT SKIDATA
Delivering innovation, scalable solutions and partnerships is now the key to success for APT
SKIDATA and our customers. End to end customer experience with one pass / ticket for allaccess and services is our focus. With access, eticketing, echarging and parking under one
roof this is an achievable goal for all venues. Jeff’s experience bridges WiFi solutions, apps,
beacons, locations services and software integration as well a deep understanding of thestadium/venue landscape.

Jamie Snelgrove
HEAD OF BUSINESS DEVELOPMENT
SOCIETY OF LONDON THEATRE / UK THEATRE
Jamie has worked in the theatre industry, specifically ticketing, for many years. Having
started in the box office and worked his way up through Head of Ticketing to Business
Development, he has experience at all levels of the industry. He has worked for festivals,
ticket agents, theatres (including West End), as well as ticketing software suppliers and in
marketing, giving him a breadth of knowledge and a wealth of experience.

Alistair Spiers
HEAD OF SALESLEICESTER CITY FC
Alistair has been in the sports industry for more than twenty five years, specialising in the fan
experience at iconic stadia and events through the provision of best-in-class ticketing andhospitality products. From Wembley Stadium to the America’s Cup in Bermuda, via Spurs,
Paris Saint-Germain and now Leicester City, Alistair’s journey in ticketing has encompassed
technological innovations, challenging economic times and nuances in culture, language andsupporter expectations. He has been a regular attendee and speaker at Stadium Busieness
Summits and Ticketing Business Forums over the years and we are delighted to have Alistairon the judging panel for the first time.

54

SPEAKERSJohn Talbot
DIRECTOR - BUSINESS DEVELOPMENTAXSJohn joined AXS UK as director of business development in 2021. Formerly Head of Sales for
Island Records (Universal Music Group), John moved from recorded music to ticketing when
he joined Ticketmaster / Live Nation Entertainment. From 2015 to 2020 he oversaw businessdevelopment for the international artist services and major label division, delivering bespoke
service tour campaigns for acts including Stormzy, Liam Gallagher and The 1975. At AXS hetargets new venue and festival partners all over the UK and was instrumental in the signatureof new AXS partners The Mayor of London, Bristol Ashton Gate Stadium and Giles CooperEntertainment.

Matt Thorley
HEAD OF SALES
TATE
Matt Thorley is Head of Sales for Tate, a collection of four galleries aiming to increase thepublic’s engagement and understanding of British art. Matt leads on growth and developmentof products, Tate’s contact centre and financial operations working closely with colleagues
across the organisation to drive forward the roadmap for our sales proposition to beconsistent across all channels and to support in building a multi-experience visit. Since 2006
Matt has worked closely with ticketing operations starting with 10 years at Alton Towers
Resort developing the foundations of sales and customer service across a number of roles.
Matt passionately believes that sales should be underpinned by excellence in customer
service and experience he spent 4 years exploring customer focused roles on the railway,
opening a new museum in London and even a nature reserve giving a deeper understandingof what drives customer behaviour and what they want from experiences before taking on hisrole at Tate in 2020. When not working you’ll find Matt playing or watching almost too manyteam sports and this comes through in the work Matt does where he sees technologicaldevelopments as key, but supporting and developing the people and teams who bring themto live is the true USP of any omnichannel offer.

Jordi Torres
MANAGING DIRECTOR EMEAVERIDAS
Jordi Torres is a cross-functional leader with over 20 years of experience in growing disruptive
businesses in AI, Technology, MedTech, and Healthcare. With a proven track record of leading
startups to success in international environments, he combines strategic and analytical skills
with hands-on execution in high-growth Scale-ups and large corporations. His international
experience spans mature and emerging markets in the US, Europe, the Middle East, Latin
America, and Asia. Currently, Jordi Torres serves as the Director of Sales for EMEA at Veridas,
a leading global company in identity verification with biometric solutions. Veridas has alreadymade its mark on significant organizations such as LaLiga and the football leagues of Chile andArgentina. Jordi excels in building high-performing teams and fostering a results-oriented
culture, driving growth and profitability across multiple geographies. With an entrepreneurial
vision and an innovative mindset, Jordi constantly challenges the status quo to find creative
solutions to business challenges. His results-driven approach, combined with his passion for
innovation and continuous learning, distinguishes him as a visionary leader committed to thesuccess of both his team and the organization as a whole.

55

THE TICKETING BUSINESS FORUM

Simon Weber
CO-FOUNDERVIVENU
Simon Weber is the Co-Founder of vivenu, the technology-leading primary ticketing software
for major organizers around the world such as the Grammy Awards, FC Schalke 04, Stanford
University, Hockenheimring, ESL, and many more. With a focus on business expansion andstakeholder engagement, Simon drives vivenu’s mission to become the backbone of the
global ticketing industry.

Kevan Williams
TICKETING DIRECTORASM GLOBAL
Kevan has recently taken up the newly created role of Ticketing Director at ASM Global andwill work closely with the ticketing teams within ASM’s portfolio of UK venue’s including the
AO Arena, Ovo Arena, first direct arena, Utilita Arena, Newcastle amongst others. With over
20 years of ticketing experience, including 10 years at ASM Global, Kevan has played an
integral role in the company’s ticketing strategy, having worked on several central ASM Global
projects in the UK including ticketing system migrations and CRM implementations. Prior tohis current role, Kevan was Head of Marketing & Communications at first direct arena, Headof Ticketing at the same venue, Ticketing Manager at Rugby League World Cup in 2013,
Customer Service Centre Manager at Rugby Football League (RFL) and Ticket Sales Manager
at Leeds Rugby Ltd.

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56

TheTicketingBusiness Diary Dates 2024/25

MEETINGS & EVENTSTHE TICKETING BUSINESS ASIA 2024

Connecting Asia’s entertainment eCommerce ecosystem

15-16 OCTOBER 2024 / Hong Kong / #TAS24
TheTicketingBusiness team returns to Hong Kong for our third edition of this special regional meeting. We
will co-host the event with TheStadiumBusiness ASIA – bringing in the region's entertainment, sports &leisure venue leaders.
Web: TicketingBusinessASIA

THE TICKETING BUSINESS FORUM 2025
Connecting entertainment’s eCommerce ecosystem

29-30 APRIL 2025 / Emirates Old Trafford, Manchester / #TBF25
The 13th edition of the world’s #1 meeting for events, experiences, sports, arts and entertainment
business leaders. 600+ international execs covering all aspects of the ticketing eCommerce eco-system,from marketing and discovery through to payments, CRM and loyalty.
W: TicketingBusinessForum

BUSINESSAW RDS

THE TICKETING BUSINESS AWARDS 2025

29 APRIL 2025 / Emirates Old Trafford, Manchester / #TBA25
In their ninth year, the industry’s only awards to celebrate leadership, innovation and achievement in theapplication of ticketing in the entertainment, arts, sports, attractions and live events sector.
W: TicketingBusinessAwards

ON-LINE GLOBALTHE TICKETING BUSINESS NEWSThe ticketing sector’s first and only dedicated news channel. All the latest entertainment
eCommerce news and insights – curated into one place. Daily updates, exclusive content,
unique insights, job postings and newsletter twice-a-week to >29K registered readers and>119,000 page views pcm and rising…
W: TheTicketingBusiness.com

TheTicketingBusinessCompany Feed
9,000+ followers>150k impressions pcm@TheTicketingBiz#TicketBiz
3,470+ followers
45k+ impressions pcm

XP24-Calendar-Latest. E&OE. ©2024 Xperiology Ltd. All stats correct as at Monday, 25 March 2024

TICKETING

57

FORTUNE in ABUNDANCE

Phot;/o by R M on Unsplash

Hong Kong - 15-16 October 2024
We’re back for the Year of the Dragon! Breathe some fire into your sales and marketing
as we bring the region’s businesses together.
The Year of the Wood Dragon brings fortune in abundance – and an auspicious time tostart new relationships.

www.ticketingbusinessasia.com

We would like to thank all of oursponsors for supporting
TheTicketingBusiness Forum 2024

THE TICKETING BUSINESS FORUM

3D Digital Venue
3D Digital Venue, powered by Mobile Media Content, provides Interactive Digital
Venue Management Solutions to Sports and Entertainment Venues across the globe.
3D Digital Venue platforms is with design need-based solutions for our clientsproviding them a robust, precise and Interactive Digital Twin of their Venue to deliver
greater fan satisfaction, increase season ticket holder renewal rates, activate newchannels of digital sponsorship and provide special viewing for prospective VIP buyers.

www.3ddigitalvenue.com

Association for Cultural Enterprises
The Association for Cultural Enterprises is the only charity and trade body for thecultural sector that brings together education, experience and best practice in
cultural income generation. We are dedicated to providing tangible support to help
arts, cultural and heritage organisations maximise their existing income streams andidentify new ones.

www.culturalenterprises.org.uk

Acquired.com
Best-in-class payment technology delivered with a consultative approach.
With Acquired.com, businesses can manage payments for all their ticket sales on
one platform. Acquired.com provides full payment life cycle management includingcollections via card and open banking, faster payments and digital banking. Their
sophisticated payments and banking solution is data-driven and scalable to meet theirpartners’ evolving needs. Acquired.com are an FCA regulated business, an EMD Agentand a licensed Payment Initiation Service Provider.

www.acquired.com

60

ATTENDEES

Axess
Axess is a leading international company that provides access control solutions forstadia, arenas and venues. New intelligent technologies which control venue entry
and the flow of visitors are the focus. By offering contactless access control to venue
operators Axess systems are ready for the new lifestyle that is defined by social
distancing and touchless applications. Axess systems have been installed at several
Olympic Games, FIFA, UEFA and WORLD CUP events as well as more than 70 stadia
and arenas.

www.teamaxess.com/en

AXS
AXS is a global ticketing platform, offering best-in-class ticketing, marketing and datatechnology in a single platform to suit every client size and type, from intimate music
clubs to the largest stadiums and festivals. AXS is the ticketing partner for over 350
event organisers around the world, including in the UK: American Express Presents
BST Hyde Park, All Points East, The O2, The OVO Arena, Wembley and Dreamland
Margate. Global partners include: Coachella, Stockholm Live, STAPLES Center, Pabst
Theater Group, Red Rocks Amphitheatre, and many more. AXS powers both primaryand resale marketplaces, leveraging integrated technology and analytics.

www.solutions.axs.com

Blue Light Card
Blue Light Card is the UK’s number one discount service for the emergency services,
NHS, social care workers and armed forces. With over three million members acrossthe country, Blue Light Card is partnered with over 13,000 retailers both national
and local, providing savings, discounts and benefits that often aren’t available to
the general public. These include New Look, Spotify, Greene King, Jet2holidays,
Cineworld, Sky, Halfords and Ninja to name a few. In 2023, Blue Light Card saved
its members over £330 million in total. Membership to Blue Light Card for accessto all online deals and discounts is quick and easy by registering online at www.
bluelightcard.co.uk. A card costs £4.99 and is valid for two years. We are Blue Light
Card. We’re there for the people who are there for all of us.

www.bluelightcard.co.uk

61

Burnley FC

ATTENDEES

Cedar Packaging
BESPOKE PACKAGING AND GIFTWARE FOR FANS AND VIPS
We are the trusted partner of some of the world’s leading professional sports clubs,
associations and venues. We create innovative, bespoke solutions that make fans feelappreciated and rewarded for their loyalty – solutions that drive both engagement
and retention rates. We are experts in membership and season ticket packs, working
with over 100 clubs, venues and associations around the world. Our custom packs
include RFID and non-RFID cards, game-day giveaways, presentation boxes, branded
merchandise, tickets, lanyards, accreditations, hospitality passes and video packs, aswell as hospitality, VIP and high-value corporate gifts.

www.cedarpackaging.com

Cover Genius
Cover Genius is the global insurtech for embedded protection. Through XCover, itsaward-winning global distribution platform, it protects the customers of the world’s
largest digital companies with seamless, end-to-end experiences. Licensed or
authorized in over 60 countries and all 50 US States, the insurtech enables partners toembed and sell multiple lines of insurance and other types of protection, resulting in
an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million
happy customers.

www.covergenius.com

Digonex
Digonex provides automated dynamic pricing solutions for live entertainment,
performing arts and attractions. We work with a variety of organizations in the UK
and North America including Barbican Centre, Chicago Symphony Orchestra, Curve
Theatre, Grand Ole Opry, Mirvish Productions, Roundabout Theatre, Royal Albert
Hall, Somerset House and Wales Millennium Centre. Our team of Ph.D. economists
develop a customized pricing solution for each client to better align pricing withpredictable shifts in demand, incorporating factors such as historical sales patterns,
weather, performance characteristics, competing events, google analytics and various
macroeconomic indicators, among others. Clients review and approve, reject, or
adjust our price recommendations with a click of a button in our proprietary web
portal. We are integrated with most leading ticketing systems including Tessitura,
Spektrix, AudienceView, Tickets.com and AXS.

www.digonex.com

63

THE TICKETING BUSINESS FORUM

Janam Technologies
Janam, now part of HID, is the leading provider of handheld scanners for the venue
access market. Recently, Janam launched GT1 which quickly and affordably converts a
new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads
barcodes and NFC tickets. Janam’s hardware solutions enable venues to increase thespeed of customer ingress, eliminate fraud, reduce operating costs, take advantageof the most advanced “tap-and-go” NFC technology, and meaningfully improve thecustomer experience. It’s technology at work®.

www.janam.com

Protect Group
Protect Group has established a global Membership Programme providing Refund
Protection to a variety of companies, directly through their online platforms. Currently
operating in over 160+ countries, our services are designed to create a customer
and commercial advantage for our Members through an innovative technology
platform. Our solution is built to protect brand reputation, deliver optimal customer
experiences, and mitigate loss incurred through event cancellation and customer
refunds. Our dynamic API monitors a number of variables such as customer age range,
days to booking and ticket types/values. With the variables above being monitored
constantly it allows us to offer more relevant pricing to the customer which in-turndrives conversion rates, thus increasing revenue opportunity. With over 11,000+
Trustpilot reviews at 4.8 stars – and also at providing our Members with a significant
additional revenue stream to increase their operational margin on each ticket sold.

www.protectgroup.com

Queue-itQueue-it is the leading developer of virtual waiting room services to control website
and app traffic surges by offloading visitors to a waiting room. Its powerful SaaS
platform enables online ticket vendors and venues to keep their systems online andfans informed, blocking malicious bots and creating a personalized waiting experienceon their most business-critical days. The use of Queue-it has ensured online fairness
during high-demand onsales for billions of consumers worldwide. The company haspresences in Denmark, the U.S., and Australia. For more information, please visit
queue-it.com.

www.queue-it.com

64

ATTENDEES

Satisfi Labs
Satisfi Labs is a conversational AI platform for sports, entertainment, and tourism.
Our Answer Engine powers AI and Live Chat on the web, messaging apps, and voicechannels. We help save staff hours, enhance the guest experience, maintain brandconsistency, and collect unique customer data.

www.satisfilabs.com

Seat Unique
Seat Unique is the premium ticketing marketplace helping fans access official premium
tickets and hospitality packages for live events. As digital transformation experts,
we work with clubs and venues to bring outdated booking processes online with awhite-label website that’s specifically designed, tested and built for selling hospitality.
We also help clubs expand their hospitality offering with the creation of a brand new
premium ticketing category. We achieve this by providing optimisation software thatdynamically prices an allocation of premium tickets. This benefits both fans looking for
great VIP access and clubs looking to increase revenue.

www.seatunique.com

Skidata
SKIDATA is an international leader in the field of access solutions and their
management. Almost 10,000 SKIDATA installations worldwide in ski resorts,
stadiums, airports, shopping malls, cities, spa & wellness facilities, trade fairs andamusement parks provide secure and reliable access and entry control for people andvehicles. SKIDATA places great value in providing solutions that are intuitive, easy touse, and secure. The integrated concepts of SKIDATA solutions help clients optimize
performance and maximize profits. SKIDATA Group (www.skidata.com) belongs to the
publicly traded Swiss Kudelski Group (www.nagra.com), a leading provider of digital
security solutions.

www.skidata.com

65Prevent onsale
crashes with a virtual
waiting room

Your reputation is on theline with every onsale
Mishandled onsales risk valuable
relationships with artists, venues & promoters
Ticket buyers expect a seamless customer
experience regardless of demand
Bad bots & scalpers anger fans &jeopardize future contracts

Join the world’s leading ticketingorganizations who trust Queue-it

Meet the Queue-it
team at TBF24!

ATTENDEES

Ticketek
Ticketek is a global leader in ticketing offering a full end-to-end service to someof the world’s largest stadiums, arenas and theatres across 15 countries. We have40+ years’ experience ticketing international events and partnering with premiervenues. We put fans and innovation at the heart of everything we do and are globally
recognised for our proprietary ticketing technology, our enterprise tools and ourworld-first fan solutions. Our Ovation business provides sporting organisations,venues, promoters, content creators, media and technology partners with a single
destination for analytics, data science, research, personalisation and advanced digitalmarketing. Ticketek is part of the TEG family, a global leader in live entertainment,
ticketing, digital and data, based in Sydney Australia, operating more than 30 brands
in 40 countries on six continents. Every year, TEG brings thousands of live events tofans, sells 30 million tickets at some of the world’s most iconic venues, welcomes two
million fans to its own venues, and connects hundreds of entertainment and brandpartners to new audiences.

www.ticketek.co.uk

TicketPlan
Ahead of the crowd on ticket protection and insurance. Partnering with ticketingcompanies, venues, events and sports clubs in the UK, Europe and North America.
Protecting ticket buyers against their inability to attend events and providing a zero
cost revenue stream to our partners.

www.ticketplangroup.com

TixBaseTixBase, previously known as NFT-TiX, is evolving th ticketing industry withgroundbreaking innovation. Our journey began with a vision to elevate the ticketing
sector, and today, we seamlessly weave the advanced capabilities of blockchain into
our operations, heralding the onset of the Web3 era. Born as NFT-TiX, we had a clear
mission: to redefine ticketing. We pioneered the revolutionary idea of viewing event
tickets as non-fungible tokens (NFTs), granting ticket holders genuine ownership.
This sparked a new dawn for the secondary ticket market, with our devotion to
innovation and transparency guiding our metamorphosis. Now, under the TixBase
banner, we do more than just facilitate ticketing. We’ve crafted an immersive Web3
journey that transforms the way tickets are purchased, traded, and treasured. With
our platform, ticketing isn’t just a transaction; it’s a dynamic, secure, and invigorating
experience. Our advanced blockchain infrastructure guarantees the authentic valueof tickets, curbing inflated resales and ensuring everyone gets a fair deal. But there’smore. TixBase elevates the ticketing experience by turning tickets into collectible
digital assets, thanks to NFTs. Attendees not only enter events but also secure digital
keepsakes of their cherished moments. The evolution from NFT-TiX to TixBase stands
as a beacon of our dedication to innovation and the profound impact of Web3 onticketing. Dive into a new era of ticketing with us, where each event is an indelible
memory, and the thrill is shared by all.

www.tixbase.com

67

THE TICKETING BUSINESS FORUM

TLS – Boca Systems
TLS – Boca Systems distributes BOCA thermal ticket printers, tickets and other related
products, such plastic cards and barcode scanners through its international networkof subsidiaries. The sturdy BOCA thermal ticket printer is the industry standard for
fast, high-quality thermal printing. Moreover, the combination of the BOCA printersand our tickets guarantees carefree and secure ticketing with our Lifetime Print-Headguarantee. TLS – Boca Systems mainly supplies their products through its system
partners. These partners supply the BOCA printers and/or tickets to their end user(s).
End users mainly operate in the following areas: Theatres, Stadiums, Cinemas,
Congress & Exhibition Centres, Family & Leisure parks, Museums, Ticketing Services,
Zoos & Aquariums, Airports & Air Traffic Control and Public Transport.

www.tls-bocasystems.com

vivenuHundreds of thousands of sellers around the globe rely on primary ticketing solutions thathaven’t kept up with their needs and expectations. Platforms from the 90s that still feellike we are in the 90s made the jobs of ticket managers worldwide constant miseries. Now
there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider
that helps event organizers manage, market, and analyze ticket sales from one unified
platform. Our mission is to build a ticketing platform that puts ticket sellers first – so they’reempowered to create experiences that people love. We empower organizers to be more
efficient, absolutely independent, and fully connected – to say the very least. vivenu is the
exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04,
Qatar Creates, and many many more. With $65 million in funding from renowned global
investors, we’ve set out to revolutionize event ticketing – now and forever.

www.vivenu.com

Yacooba
Yacooba offers a complete and dynamic Application for events at a global level, especiallydeveloped to simplify the life of Promoters and Participants of Events, allowing the latter tobuild, in real time and in just a few clicks, a personalized experience, adding event tickets,travel and accommodation. With our platform, Event Promoters can generate superior,otherwise untapped, revenue, and access a sales channel with global reach. Our platform
uses Blockchain technology, where we developed a protocol for issuing secure, unique,and immutable tickets (NFTs). With us, one can issue and sell secure tickets, prevent illegal
ticket sales in secondary markets, and access new revenue streams.
Our value proposition: Issuance and sale of unique tickets, immutable, anti-fraud; Checkin scanner; Decide whether to allow ticket resales or not. If allowed, one can set the rulesof the resale (including setting the maximum price and a commission value); Provide
additional, generalized or ticket specific, content to maintain post event engagement; We giveback to Event Promoters a portion of our revenues from travel and accommodation.

www.yacooba.com

68

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Organisation
Humanitix
Professional Darts Corporation
ATG [Ambassador Theatre Group]
DP World Tour / Ryder Cup Europe
Glosancon - Sports
DP World Tour / Ryder Cup Europe
Scottish Event Campus
UK Athletics
National Museum of the Royal Navy
Cedar Packaging
MYCOMM
TicketOne
LW Theatres
Lovetovisit
Opus One

Humanitix Ambassador
Marketing and Partnerships Manager
Group Ticketing Director
Head of Ticketing Operations
Director
Senior Ticketing Manager - Partners and Guests
Team Manager - Ticketing, Live Entertainment
Major Events Director
Associate Executive Director - Commercial Ops
European Business Development Manager
Ticketing Manager
Head of Software Development
Co-Chief Executive Officer
Partnerships Director and Co-FounderHead of Exhibtion and Special Projects

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

70

Organisation
E-Kent Com
ReWork Consulting
Justtikit
CTS EVENTIM
ID&C Band
Ticketek - UK
GAM CulturalClub Sports Events
Blackpool Grand Theatre
Tixr
Bundl
National Gallery
Sonia Friedman Productions
Stuttgarter Kickers
Arsenal FC

General Manager
Founder
Director and FounderDirector of Ticketing Operations
Sales Manager
General Manager
Director
Head of Business and Marketing
ManagerManaging Director
CEO and FounderHead of Commercial Services
Sales and Ticketing Director
Chief Executive Officer
Senior Ticketing Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

71

Organisation
Justtikit
Kaizen Ticketing
National Museum of the Royal Navy
Kaizen Ticketing
BemilsTicketmaster UK
Tixr
vivenuSECUTIX
Newbury Corn Exchange
SecureMyBooking
Capital Theatres
UK Parliament
Society of London Theatre / UK Theatre
nolockHead of Marketing
Sales Director
CRM & Web Lead
Chief Technology Office
Founder / Chief Executive Officer
Vice President Client Development
Partnerships Executive
Enterprise Account Executive
Chief Operating Officer
Commercial & Sales Manager
Marketing and Partnerships Manager
Box Office Sales Assistant
Head of Houses of Parliament Switchboard
Relationship Manager
Head Developer

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

72

Organisation
vivenuAcquired.com
FIFA
SECUTIX
England Netball
TLS - Boca Systems
Yuno Travel
BIMM, Manchester
Blackpool Grand Theatre
EMG Media & Marketing
TicketPlan
Warwickshire CCC / Edgbaston
EMERGENCY NGO
Live Nation
Brighton & Hove Albion FC

Strategic Account Executive
Demand Generation Manager
Ticketing Project Manager
Senior Project Manager
Ticketing Manager
Managing Partner
Owner
Events Management Graduate
Sales & Customer Engagement Mgr
Revenue & Insights Director
Relationship & Development Director
Ticketing Systems Manager
Fundraising Manager
Vice President of Ticketing & Pricing EMEAManager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

73

Organisation
Elite Ice Hockey League
Society of Ticket Agents and Retailers
The Path Entertainment Group
Odeon
Dewynters
Tixstock
On Location
Nuvei
Cover Genius
Ticket Fast (Brand Tuboleta)
Proactiv Entertainment
Dewynters
FastForward
Lancs Cricket / Emirates Old Trafford
Events54

Head of Commercial
Chief Executive
Head of Sales & Ticketing
Head of FP&A & Finance Business Partnering
Business Intelligence Director
Product Manager
Senior Ticketing Manager
Senior Payments Practitioner
Partnerships Director
Coomercial Director
Ticketing Director
Head of Insights
Founder
Project Director
Chief Technology Officer

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

74

Organisation
Utilita Arena Newcastle
3D Digital Venue
Onebox Ticket Distribution System
TJChambers Consultancy
The O2Singapore Sports Hub
FIFA
Lancs Cricket / Emirates Old Trafford
Colours of Ostrava
Ticketek - UK
Colours of Ostrava
Warwickshire CCC / Edgbaston
Bath Rugby Club
Nottingham Forest FC
Ticket Fast (Brand Tuboleta)

Ticketing Manager
Co-Founder & Head of Business Development
Chief Revenue Officer
Managing Director
Director of Ticketing – The O2
Senior Executive of Ticketing
Ticketing Product Management Team Lead
Director of Cricket Performance
Main Production
Client Success & Development Director
Project Lead Rockaway Arts
Head of Ticketing & Supporter Services
Senior Campaigns Executive
Senior Hospitality Sales Manager
Chief Executive Officer

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

75

Organisation
Mike Burton GroupRoyal Museums Greenwich
Nottingham Forest FC
WRU (Welsh Rugby Union)
Lancs Cricket / Emirates Old Trafford
Ticketline
TixTrack
Southbank Centre
LW Theatres
Line-Up
EdinburghPIER
Seat Unique
Music Venue Trust
Association of Cultural Enterprises
Chester Race Company

Ticket & Operational Systems Team Leader
Senior Digital Product Manager
Ticket Office Manager
Digital Ticketing & Customer Operations Manager
Partnerships & Marketing Director
Business Development Manager
Ticketing & CRM Solutions Consultant
Senior Ticketing Services Manager
Director of Ticketing & Data
COO & Co-FounderDirector
Partnernship Lead
Founder & Chief Executive Officer
Director of Digital
Commercial Director

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM76

Organisation
Leicester City FC
ATG [Ambassador Theatre Group]
DE SINGEL Arts Centre
Seats.io
England Netball
Digonex
Wiremind
Valhalla Tickets
Valhalla Tickets
HID Global
Stay4Event
Vivaticket
SecureMyBooking
viagogoAcquired.com

Ticketing Manager
Senior Sales Manager (London)
Box Office
Chief Opportunity Officer
Head of Marketing
Manager
Sales & Marketing Manager
Owner
Co-Founder
Sales Manager
Chief Executive Officer
Corporate Communication Executive
Data & Systems Manager
Consultant
Senior Business Development Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES77

FUELING YOUR PATH TO

prosperity
Re-imagining Asia's sports andentertainment destinations

HONG KONG
17 - 18 OCTOBER 2024

www.stadiumbusinessasia.com

Organisation
The Aventive Group
Fortius
NEC Group
nolockFIFA
The Albany (Deptford)
Durham Cathedral
Queue-it
Walton Arts Center & Walmart AMP
UK Athletics
Fever
GET Protocol
WicketDewynters
TicketPlan

Owner & Co-Founder
General Manager
Ticketing Director
Chief Executive Officer
CRM Coordinator
Ehman - Head Of Business Development
Head of Enterprise
Chief Executive Officer
Director of Ticketing
Digital and Marketing Manager
Senior Market Strategy & Partnerships Manager
International Sales Manager
Vice President of Sales
Head of Sales
Business Development Lead - UK

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

79Organisation
Fixr
The Ticketing Business
Lancs Cricket / Emirates Old Trafford
Cover Genius
The Audience Agency
RedeamProtecht
General Sports Worldwide
TicketOne
Tomorrowland
BemilsThe Path Entertainment GroupUK Parliament
FIFA
Tate Galleries

Senior Partnerships Manager
CompereCommercial Partnerships Manager
Business Development Manager
Head of Product Growth & Customer Success
Vice President, Business Development
Chief Revenue Officer
Senior VP Ticketing and Technology
Project Manager
Festival Director
Chief Technology Officer
Ticketing Manager
Customer Services Director
Ticketing Finance Consultant
Head of E-Commerce

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

80

Organisation
EVENTIM UK
Lancs Cricket / Emirates Old Trafford
Lancs Cricket / Emirates Old Trafford
Layered Reality™ Experiences
Society of London Theatre / UK Theatre
Brighton & Hove Albion FC
easy-connect / Ticket Gretchen
Events54
INTIX
ExpianRoyal Museums Greenwich
Bundl
Painshill Park TrustRevolugo
Future Ticketing

Managing Director
Chief Executive
Financial Controller
Marketing Strategy Director
Sponsorship and Partnership Manager
Head of Ticketing & Supporter Services
Co-Founder & Chief Executive officer
ManagerFounder & Chief Executive Officer
Chief Sales Officer
Senior Manager, Ticketing System
Chief Operating Officer
Director
Sales Director
Chief Marketing Officer

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

81

SUPPORT
THE BLUE LIGHT COMMUNITY

Boost event attendanceRaise your brand awarenessIn the last 12 months, we provided over 250,000 free tickets
to our members, kindly supported by our partners.
Want to be involved?..

Contact us to find out more:
hello@bluelighttickets.co.uk“‘You are the reason our event was the
success it was, thank you for everything
you have done for us in such a shortamount of time!’‘Our family had the most wonderfulday, we truly appreciate this generous
gesture and the opportunity tocreate lasting memories together
as a family, thank you!’“Organisation
Total Ticketing
Southbank Centre
Blue Light Card Tickets
Ticketmaster
ATG [Ambassador Theatre Group]
tixbaseLancs Cricket / Emirates Old Trafford
vivenuSeatGeek EnterpriseProtect Group
Axess
CTS EVENTIM
Chester Race Company
vivenuReservix

Sales Director
Head of Visitor Experience and Ticketing
Commercial Director
Senior Director of Client Product Solutions
Business Manager (Ticketing)
CFO/CCO & Co-Founder
Commercial Partnerships Executive
Account Management Lead DACH
Product Manager EMEA
Business Development Manager
Director of International Sales
Head of Product Unit Eventim.Inhouse
Head of Guest Experience
CEO & Co-Founder
UX Designer

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

83

3-4 DECEMBER 2024 l MANCHESTER

Join us back in Manchester for two days of presentations,demonstrations, discussions and peer to peer networking
www.stadiumdesignsummit.com

Organisation
Schmidts Tivoli Theatre (Hamburg)
Alloc8/FourthWall
Lancs Cricket / Emirates Old Trafford
The Ticketing Business
Seat Unique
SECUTIX
VisitOne
Megatix
Janam Technologies
Lancs Cricket / Emirates Old Trafford
CTS EVENTIM
Cuffe & Taylor
Sunderland AFC
Justtikit
SECUTIX

Head of Sales Dept
Product Director
Acting Operations Director
Photographer
Co-Founder & Head of Product
Country Operations & Sales
Head of Commercial
Head of Operations UK/Europe
Head of Marketing & Communications
Sales Director
Senior Lead - International Product Marketing
Event Ticketing Executive
Ticket Office Manager
Head Of UK Customer Success
MD, Northern Europe, UK & Ireland

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

85

Organisation
UK Athletics
Blackpool Grand Theatre
ATG [Ambassador Theatre Group]
RG Live
Singapore Sports Hub
XS2Event
Southbank Centre
The O2
Freelance Consultant
Queue-itBirmingham City F.C.
AXS Europe
Arenametrix / Tech4Team
Lancs Cricket / Emirates Old Trafford
Abbotsford Trust

Ticketing Manager
Head of Audiences, Marketing & Sales
Project Director (Ticketing)Ticketing Manager
Assistant Manager, Digital Build
Chief Executive Officer
Senior Ticketing Operations Manager
Senior Manager, Ticketing Operations
Sport Events & Ticketing Operations
Account Director
Ticketing Manager
Director of Client Services
Head of International Development
Head of Hospitality & Events
Marketing Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

86

Organisation
Valencia Basket Club
Alloc8/FourthWall
Bath Rugby Club
Lancs Cricket / Emirates Old Trafford
Silverstone Circuit
RFL Commercial
Wiremind
Seat Unique
Seat Unique
RL Commercial
Schmidts Tivoli Theatre (Hamburg)
The O2Tixel
Elbphilharmonie Hamburg
KX Tickets

Event & Commercial Manager
Alloc8 logo Head of Product SuccessTicketing Manager
Head of Facilities
Ticketing Manager
Managing Director
Product Owner
New Partnerships Manager
Chief Revenue Officer
Head of Ticketing
Managing Director Marketing & Sales
Head of Event Ticketing Operations
Head of UK / EU
Head of Visitor Services
Head of Ticketing & Sales

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

87

TheStadiumBusiness Diary Dates 2024
MEETINGS & EVENTSTHE STADIUM BUSINESS SUMMIT 2024
& VENUE TECHNOLOGY SHOWCASE

18-19 JUNE 2024 / Emirates Old Trafford, Manchester / #SBS24
Our 15th annual edition of the sector’s flagship international meeting with a total focus on events,
fan experience, operations, tech and revenues for sports & entertainment venues.
W: StadiumBusinessSummit

THE STADIUM BUSINESS AWARDS 2024

18 JUNE 2024 / Emirates Old Trafford, Manchester / #SBA24
Now in their 15th year, TheStadiumBusiness Awards celebrate leadership, innovation andachievement among stadium, arena and major sports venue owners and operators.
W: StadiumBusinessAwards

THE STADIUM BUSINESS ASIA 2024

17-18 OCTOBER 2024 / Hong Kong / #SAS24
Our regional offering - combining the best of our business/operations and project/development
meetings – with a total focus on the sports and entertainment venue sector in Asia. Co-hosted with
TheTicketingBusiness ASIA for maximum synergies.
W: StadiumBusinessASIA

DESIGN & DEVELOPMENT SUMMIT 2024

DESIGN & DEVELOPMENT AWARDS 2024

3 DECEMBER 2024 / Emirates Old Trafford, Manchester / #TDA24
The Design & Development Awards recognise leadership, innovation and achievement in the design,development, construction and refurbishment of sports and entertainment venues.
W: StadiumDesignAwards

ON-LINE GLOBALTHE STADIUM BUSINESS.COM NEWSThe latest sports & entertainment venue news – all in one place. Daily updates, exclusive
content, unique insights, job postings and newsletter twice-a-week to >21k registered
readers. >124,000 page views pcm and rising…
W: TheStadiumBusiness.com
TheStadiumBusinessCompany Feed
15,000+ followers
270k+ impressions pcm

88@StadiumBusiness#StadiumBiz
5,298+ followers
155k+ impressions pcm

XP24-Calendar-Latest. E&OE. ©2024 Xperiology Ltd. All stats correct as at Monday, 25 March 2024

3-4 DECEMBER 2024 / Emirates Old Trafford, Manchester / #TDS24
The sector’s leading projects meeting – with more than 50 delegations attending each year,
representing new stadium, arena and sports venue developments from across the globe. Typically€10bn+ of sports venue infrastructure investment – in one room, for two days.
W: StadiumDesignSummit

Organisation
Blue Man Group
Warwickshire CCC / Edgbaston
SeatGeek Enterprise
Tickets.com
Grande Experiences
Dewynters
Kilimanjaro LiveGET Protocol
Blackpool Grand Theatre
F.C. København
WiremindReservix
TruCrowd
AXS Europe
Bilesu Paradise [Biļēšu Paradīze]Managing Director
Membership Manager
Senior Account Manager
Technical Account Manager
Head of Touring Experiences
Head of Digital Media
Marketing Manager
Vice President Business Development
Chief Executive
Customer Service Manager
Business Developer
Area Product Owner
Chief Executive Officer
Ticketing Strategist
CEO & Head of the Board

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

89

The Winning Formulafor stadium success

THE STADIUM BUSINESS SUMMIT

Manchester, 18-19 June 2024

WWW.THESTADIUMBUSINESSSUMMIT.COM
JOIN US FOR THE NO.1 STADIUM SECTOR MEETING

Organisation
Baltic Ticketing OU
AXS Europe
SKIDATA
SkidataFeyenoord Rotterdam
CTS EVENTIM Netherlands
FientaPACIFA Decision
Estac
The Ticketing Business
On Location
Kilimanjaro LiveAXS Europe
tixbaseEMERGENCY NGO

Board Member
Head of Account Management
Director - Sales Execution Sports & Entertainment
Global Ticketing Partner Manager
Application Manager
Manager Operations
Chief Executive Officer
Head of Sales & Int’l Dev
Head of Ticketing
Manchester Metropolitan University
Senior Manager
Head of Business Development
Director of Marketing
Founder & Chief Executive Officer
Managing Director

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

91

Organisation
Digonex
Arts Council England
UK Athletics
Blue Light Card Tickets
Ticketmaster UK
Lancs Cricket / Emirates Old Trafford
Harry Potter & the Cursed Child
Kaizen Ticketing
Kaizen Ticketing
Nuvei
Nuvei
Philharmonie Luxembourg
Co-op LiveSECUTIXSound City

Chief Executive Officer
Tech Lead - All In
Head of Operations & Major Events
Senior Partner Relation Manager
Senior Director - Strategic Accounts
Chief Financial Officer
Sales & Ticketing Manager
Managing Director
Account Manager
Business Development, UK & Ireland
Business Development Manager
Senior Sales & Customer Relationship Manager
Partnerships Manager
Sales Lead UK & Ireland
Managing Director

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

92

Organisation
Yacooba
EntrioChester Race Company
Starlite Universe
Protect GroupSECUTIX
Reservix
Ilves Hockey Oy
Fever
Planet Fans
Protect GroupLancs Cricket / Emirates Old Trafford
Brighton & Hove Museums
Live Nation
Tixly

Co-Founder & Chief Executive officer
Chief Executive Officer & FounderHead of Marketing
Head of TickeX
Global Head of Strategy & Ticketing
Vice President of European Sales
Software Developer
Director of Business Operations
Senior Business Dev & Strategic Partnerships
Head Of Artist Relations
Business Development Manager
Head of Stadium Events
Head of Income Development
Pricing Director & DPO - EMEA
Business Development Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

93

Organisation
Tiketti
Ascot
The Audience Agency
Juventus FC
SECUTIX
Lancs Cricket / Emirates Old Trafford
Tixly
Scottish Event Campus
Baltic Ticketing OU
AEG Presents / AEG Live / GoldenvoiceLancs Cricket / Emirates Old Trafford
TheTicketingBusiness
Cuffe & Taylor
Live IT
Lancs Cricket / Emirates Old Trafford

Chief Executive Officer
Senior Ticketing Manager
Chief Technology Officer
Head of Stadium Revenue & Entertainment
MD Northern Europe
Head of Guest Experience
Sales & Operations Manager UK & IR
Ticketing Manager
Board Member
Head of UK Tour Ticketing
Head of Marketing
EditorEvent Ticketing Executive
Chief Commercial Officer
Health & Safety Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

THE TICKETING BUSINESS FORUM

94

Organisation
Lancs Cricket / Emirates Old Trafford
AXS Europe
The Ticketing Business
TLS - Boca Systems
The Ticketing Business
The Postal Museum
Lancs Cricket / Emirates Old Trafford
The Ticketing Business
EntrioAxess
The Mission
Singapore Sports Hub
Music Venue Trust
The Ticketing Business
The Ticketing Business

Stadium Safety Officer
Director of Ticketing, UK
Angels Angels
Business Development Manager
Angels Angels
Ticketing & Insight Manager
Head of Ticketing & Hospitality Sales
FounderCountry Manager
Managing Director
Managing Partner
Group Head, Events & Placemaking
Ownership Coordinator
Angels Angels
Angels Angels

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

SurnameJob Title

First Name

ATTENDEES

95

96
Sales Operations Manager
Head of Ticketing and Digital
Box Office Manager (Ticketing)Ticketing Professional
Head of Ticketing
Communication Director
Senior Vice President of Client Development
GM - Data Analytics & Insights Ovation
Head of Retail and Loyalty
Chief Technology Officer
Head of Sales & Marketing
Head of Conference and Event Sales
Global Sales Advisor
CPM & QA

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Freelance Event Ticketing Specialist

Surname		First Name

TicketOne

Roboticket

Lancs Cricket / Emirates Old Trafford

TEAMcard

TicketOne

Northampton Saints RFC

Ticketek - UK

Ticketmaster

Lovetovisit

RG Live

Vivaticket

Royal Opera House

Assembly Festival

3D Digital Venue

Freelance Consultant

Organisation

THE TICKETING BUSINESS FORUMEVP Enterprise Revenue
General Manager
Director
Director
Advis
Head of Communications
Chief Executive Officer
Ticketing and Hospitality Systems Manager
Account Director
Technical Director
Head of Operations
Business Development - UK & Ireland
Business Development Lead - Europe
Managing Director

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Product Owner

Surname		First Name

Roncalli

TicketPlan

SECUTIX

Mike Burton Group

Tixstock

Satisfi Labs

Liverpool FC

Different BreedLancs Cricket / Emirates Old Trafford

Different BreedSport and Music Limited

MatchPoint

The Mission

vivenuReservix

Organisation

ATTENDEES

97

98
Commercial Relations
Sales Executive
Hospitality Sales Manager
Chief Executive Officer
Box Office Supervisor
Head of Business Dev and Marketing
Co-Founder
Marketing and PR Supervisor
International Business Development
Ticketing and Marketing Administrator
Operations Manager
Product Manager
Operations Manager
Ticketing Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Chief Executive Officer

Surname		First Name

Proactiv Entertainment

Frameless

SKIDATA

Kaizen Ticketing

RG Live

Satisfi Labs

RockhalGET Protocol

Kulturplanner

Capital Theatres

Ticket Fast (Brand Tuboleta)

Lancs Cricket / Emirates Old Trafford

Sport and Music Limited

Planet Fans

Colours of Ostrava

Organisation

THE TICKETING BUSINESS FORUM

Head of Business Operations
Stadium Manager
Chief Operating Officer
FedwinProduct Management
Head of Ticketing
Sales Executive
Managing Director
E-Commerce Manager
Director of Innovation
Angels Angels
Head of Sports andEntertainment
Policy and Strategy Support
CEO and Founder

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Project Manager

Surname		First Name

Seat Unique

Music Venue Trust

APT Skidata Ltd

The Ticketing Business

Valencia CF

Bayer 04 Leverkusen

CTS EVENTIM Netherlands

Reservix

Opus One

Reservix

Revolugo

Yacooba

Sport e Salute (Stadio Olimpico)

Tickets for Good

Tiketti Oy

Organisation

ATTENDEES

99

100
Head of Facilities & IT
Director
Head of Sales
Group Head of Marketing
European Sales Director
Hilton Hotel Manager
Head of Business Development
EMEA Business Development Manager
Regional Manager
UK Sales Director
Systems and Data Manager
Ticket Operations Manager
Head of Sales
Ticketing System Executive

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Head of Commercial Performance

Surname		First NameRoyal Museums Greenwich

Leicester City FC

Brighton & Hove Albion FC

SecureMyBooking

AURES Technologies Ltd

TicketblasterCedar Packaging

Society of London Theatre / UK Theatre

Lancs Cricket / Emirates Old Trafford

Cedar Packaging

Kilimanjaro Live

EntrioCMSA Consultancy

Chester Race Company

Odeon

Organisation

THE TICKETING BUSINESS FORUM

IT architect
Head of International Sports Partnerships
Managing Director D / A / CH
Sales Director
Group Director IT
Head of Europe
Business Development Director
Ticketing & Hospitality Project Manager at FIFA
Payments Director - FEP+PAY
Co-Founder
Advisor / Consultant
Head of Ticketing, Payment and AccessDirector
Partnership Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Managing Director

Surname		First Name

Acquired.com

DT Consultant

Bayer 04 Leverkusen

pmt consultants

The Ticketing Business

Freemans Event PartnersFIFA

AXS Europe

Protect Group

Stage Entertainment

APT Skidata

SECUTIXCTS EVENTIM

Feyenoord Rotterdam

The Ticketing Business

Organisation

ATTENDEES

101

102
Head of Sales
Sales Executive
Chief Revenue Officer
Managing Director EMEA
Pricing and Revenue Analyst
Customer Success Team Lead (EMEA)
Client and Event Services Manager
Marketing Specialist - EMEA
General Manager
Project Manager
Business Ticketing
Head of Ticketing
IT Teamlead
Senior Ticketing

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Sales Executive

Surname		First Name

Feyenoord Rotterdam

Feyenoord Rotterdam

P1 Travel

Feyenoord Rotterdam

Co-op LiveSports Travel & Hospitality UK (STH UK)

Cover Genius

Moshtix Australia

Queue-it

ATG [Ambassador Theatre Group]

VeridasDigonex

Ticketmaster SportTate Galleries

Sport and Music Limited

Organisation

THE TICKETING BUSINESS FORUM

Junior Ticketing
Head of Ticketing and Accounting
Sales Director
Chief Executive Officer
Senior Ticketing
IT-Solution Manager
Senior Project Manager
Business Development Manager
Chief Executive Officer
Business Development Manager
Co-Founder
Sales Manager New Business
Head of Commercial
Business Development Manager

		

		

		

		

		

		

		

		

		

		

		

		

		

		

Job Title
Consultant Operations

Surname		First Name

Lancs Cricket / Emirates Old Trafford

The Design Museum

ERGO Reiseversicherung

vivenuCover Genius

Live IT

Live IT

EntrioBayer 04 Leverkusen

Feyenoord Rotterdam

sonder.mut

Travel Connection Sport

DE SINGEL Arts Centre

Feyenoord Rotterdam

CTS EVENTIM Netherlands

Organisation

ATTENDEES

103

104
Global Head of Pricing Strategy
Ticketing Director
Ticketing Operations Manager
Commercial and Event Executive
Head of Content
UK Marketing Executive
Partner Relationship Manager
Head of Commercial Projects
Chief Executive Officer
Co-Founder and CEO

		

		

		

		

		

		

		

		

		

		

Job Title
Client Services Manager

Surname		First Name

True Tickets

SeatMap.Pro

Natural History Museum

Blue Light Card Tickets

AURES Technologies Ltd

P1 Travel

Professional Darts Corporation

WRU (Welsh Rugby Union)

ASM Global

On Location

TEAMcard

Organisation

THE TICKETING BUSINESS FORUMNOTES

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THE TICKETING BUSINESS FORUM

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106

AI Chat

The Ticketing Assistant
From Start To Finish

How much are tickets
to the museum?

What events
are next month?
Are there activities forkids at the museum?

Discover Seamless Ticketing With AI

�oo���im���it���s�
www.satisﬁlabs.com

NOTES

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108

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