PRODUCT WARRANTY
Battery Management Systems
Manzanita Micro LLC warrants that this product will be free from defects in materials andworkmanship for a period of one (1) year from the date of shipment or 1,000 hours of productoperation, whichever comes first. If the product proves defective during the warranty period,
Manzanita Micro, at its option, will:(1) repair the product by means of telephone support or in person support or,(2) issue an RMA number and provide factory service at no charge for parts, labor or standard
return shipping after the repair, (Customer pays for shipping to Manzanita Micro)(3) replace the product with a comparable product which may be new or refurbished or,(4) refund the amount paid for the product, less a reasonable allowance for usage, and subject toa re-stocking fee upon its return.
Manzanita Micro recommends the Customer first utilize support materials shipped with theproduct, information contained on the Web (www.manzanitamicro.com contains the latest copiesof all current product manuals), and email support. If those efforts are unsuccessful, in order toobtain service under this warranty the Customer must notify Manzanita Micro by telephone or theauthorized distributor or service representative of the defect before the expiration of the warranty
period. Customers will provide appropriate assistance to support personnel to resolve issues.
If telephone support is unsuccessful, Manzanita Micro or its authorized distributor or service
representative will instruct the customer on how to receive warranty repair as provided below.
In-Person Service may be restricted to the continental United States of America.
Manzanita Micro reserves the right to charge for service in exception cases.
If the Customer’s product contains features that enable Manzanita Micro or its authorized service
representative to diagnose and repair problems with the product remotely, Manzanita Micro may
request that the Customer allow such remote access to the product.
In the maintenance of the product, Manzanita Micro may use new or equivalent to new parts,
assemblies or products for equal or improved quality. All defective parts, assemblies, andproducts become the property of Manzanita Micro. Manzanita Micro may require the return ofparts, assemblies and products to a the factory or the authorized Manzanita Micro representativefrom which the part, assembly, or product was originally purchased. Return and claims will behandled according to the current Manzanita Micro procedure.
These warranties shall not apply to any defect, failure or damage caused by improper use orimproper or inadequate maintenance and care. Manzanita Micro shall not be obligated underthese warranties:a) to repair damage resulting from attempts by anyone other than authorized Manzanita Microrepresentatives to install, repair or service the product unless explicitly directed by a Manzanita
Micro representative,b) to repair damage, malfunction, or degradation of performance resulting from improper use orconnection to incompatible equipment,c) to repair damage, malfunction, or degradation of performance caused by the use of non
Manzanita Micro products not specified for use with this product,

August 16, 2013 Manzanita Micro LLC : Warranty for BMSd) to repair an item that has been modified or integrated with other products when the effect ofsuch modification or integration increases the time or difficulty of servicing the product ordegrades performance or reliability,e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation ofperformance resulting from failure to perform user maintenance and cleaning as prescribed inpublished product materials,f) to repair damage, malfunction, or degradation of performance resulting from use of the productin an environment not meeting the operating specifications set forth in the user manual,g) to repair damage, malfunction, or degradation of performance resulting from failure to properly
prepare and transport the producth) to warranty repair this product after it exceeds the 1,000 hours referenced in this warranty
statement,i) to replace items that have been altered, modified, abused, misused, or tampered with in anyway;j) to install replacement items that are considered customer replaceable;k) to support software not supplied by Manzanita Micro;l) to provide software or firmware updates or upgrades.
m) to repair an item that has been damaged to do ESD (electrostatic discharge). Manzanita Micro
includes warnings about ESD handling with every BMS that is shipped. Manzanita Micro will not
be held liable if customers choose not to take proper precautions for handling the static sensitiveBMS products.
Any service identified in the above list and provided by Manzanita Micro at the Customer’s
request shall be invoiced to Customer at Manzanita Micro’s then current rates for parts, labor andtravel.
THE ABOVE WARRANTIES ARE GIVEN BY MANZANITA MICRO WITH RESPECT TO THISPRODUCT AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR
IMPLIED. MANZANITA MICRO AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIESOF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR
STANDARD IMPOSED BY APPLICABLE LEGISLATION. MANZANITA MICRO’SRESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVEPRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TOTHE CUSTOMER FOR BREACH OF THESE WARRANTIES.
Some states, provinces, and countries do not allow the exclusion or limitation of incidental orconsequential damages or exclusions or limitations on the duration of implied warranties orconditions, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary by state, province, or country.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONSSPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALLMANZANITA MICRO AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL,INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHERBASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OFWHETHER MANZANITA MICRO OR THE VENDOR HAS ADVANCE NOTICE OF THEPOSSIBILITY OF SUCH DAMAGES.

For more product information visit: www.manzanitamicro.com
Manzanita Micro LLC
26125 Calvary LN NE Suite 300
Kingston, WA 98346
Support email: bms.support@manzanitamicro.com
Phone: 360-297-1660
Fax: 360-297-1905

August 16, 2013 Manzanita Micro LLC : Warranty for BMS