How to File a Code Complaint
If you have a complaint against a direct selling company that is a member of a Direct Selling Association(DSA) for any business practice you believe is unethical or illegal and a possible violation of the Code of
Conduct, we recommend the following available options.
1. First, try to resolve the matter directly with the company.
Every company that is a member of a Direct Selling Association (DSA) must adhere to the Code ofPractice/Ethics and should have a Code Compliance officer. Try to resolve your complaint with thatperson. Your complaint should be in writing, and should include the following basic information:• Your Contact Details (Post, Phone and if possible email address)• The date and details of the incident• The parties involved• If possible, identify the Code violation you believe has occurred• Efforts you have made to resolve the matter• List the amount and cost of product, if relevant, include invoices or other supporting
documents• Any responses the other parties have made to resolve the matter• The current status of the complaint• How you would like to see the complaint resolved or remedied.
2. If you are not satisfied with either the resolution offered or a lack of resolution, you should lodge yourcomplaint with the DSA in writing with the same details shown in point 1
3. The DSA will action your written complaint within 3 days receipt by:•••Contacting the Company concerned for their reasons for the lack of resolution of thecomplaint
Based on the information provided by both the complaint and the company decide
whether there is a likely breach of the CodeThe DSA will acknowledge your written complaint

4. The DSA on finding no breach will advise the complainant of this . The DSA may still attempt to find asatisfactory resolution however the DSA is not obliged to do so and will act on a case by case basis
only in this circumstance based on hardship, moral obligation and where strict application of theCode would be unfair to the Complainant.

5. The DSA on finding a probable Code breach will:••

Decide whether the breach is of a serious nature and must be referred to the CodeAdministrator for immediate consideration and action
Request the company/Direct Seller involved to immediately resolve the complaint giving
3 working days to do so

6. The DSA on receiving advice that the complaint has been resolved will advise the CodeAdministrator of the resolution and unless the breach is deemed of serious nature no further action
will occur unless requested by the Code Administrator.

7. Should no resolution be provided within the 3 working day period the DSA will advise the CodeAdministrator of the full details of the case and request from him a ruling which is binding on themember company. This may take up to 10 working days unless exceptional circumstances prevail. Inthe absence of the Code Administrator the DSA Executive Body will act in the role of CodeAdministrator to provide a resolution.

8. Should the DSA receive a complaint that is about a company who is not a member in New Zealand
but a me mber in their home country, then that complaint will be referred to the Code Administrator ofthat country for resolution. Such complaints will be subject to the time frame appropriate to thatCountry.
The Code of Conduct is here to protect the consumers of our products and our business opportunity. Help
the DSA ensure that we maintain the highest ethical standards possible around the world.