KeepingPrecisionPrecise

ZEISS Metrology Care Optical
Technical Service for Your Optical Measuring System
With the service packages from ZEISS Metrology Care Optical, you can rely on your optical measuring system – every single day.

https://www.zeiss.co.uk/metrology/services/metrologycare.html

ZEISS Metrology Care Optical
Technical service for your optical measuring system

The Concept
A trio of service packages
to suit your specific needs
ZEISS Metrology Care Optical is our dedicated service portfolio for your opticalmeasuring systems. Drawing on over 100 years of expertise from our installations
around the world, we can support your efforts to improve productivity andaccuracy while reducing costs and downtime. With an unrivalled level of productknowledge that only the manufacturer of your measuring systems can offer,
ZEISS can to provide a perfectly tailored range of service packages.

From single- to multi-shift operation and from theEnjoy ultimate peace of mind with ZEISS Metro­logy

metrology lab to production, the three packages com-Care Optical: Planned preventive maintenance boosts

prise a series of services to match your requirements.

efficiency by keeping your measuring systems in op-This cost-effective concept means you only pay for thetimum condition and increasing uptime. You can also

scope of service you truly need.

add optional services to your chosen package, suchas regular calibrations performed in accordance withinternational standards for comparable accuracy levels.
For the plannable cost of ownership, minimised downtime and ultimate optical precision, ZEISS Metrology
Care Optical is your ideal choice.

Good reasons for ZEISS Metrology Care Optical2Quicker
response time

A partner you
can trustMeasuring systemefficiency

Maximum
system availability

Transparent
life cycle costs

Worldwide
service network
3ZEISS Metrology Care Optical
Technical service for your optical measuring system

ZEISS Metrology Care Optical

The Service Packages
at a Glance

Essential

Key services for your optical measuring system
Our Essential bundle is ideal for cost-conscious operators who require
only the minimum scope of service and are well-prepared to support
their equipment during production – for example, if their utilisation levelis low or backup systems are available.

Your Benefits
Calibration / Verification
Remote diagnostics
Cost-effective

Higher productivity, increased safety, lower costs, reduced downtime: While your goals will often
mirror those of others in your industry, your individual needs may differ considerably, which meansthat a “one size fits all” approach to service is not the answer. But neither is selecting potentiallydozens of options from a list and then wondering if you have the right coverage. Offering three
preconfigured service packages from one of Europe’s largest measurement technology service
providers, ZEISS Metrology Care Optical ensures maximum availability throughout the entire life
cycle of your measuring system – whatever the setting and the scale of your operations.

The Essential package is organized as follows:

Included
Calibration / Verification
Measuring system calibration, including certification.
In compliance with all relevant laws and standards
requirements, our experts perform specific calibration
procedures for internationally comparable results.

Included• Calibration / Verification

Remote Diagnostics
Analysis, diagnosis, and assistance provided by ZEISS experts inEssential

the event of issues. Available via telephone or remotely using• Remote Diagnostics

Included• Maintenance incl. Calibration / Verification

TeamViewer.

Standard• Remote Diagnostics

Optional• Warranty Extension• Response Time• Response Time Plus

Included• Maintenance incl. Calibration / Verification

AdvancedOptional• Response Time Plus

• Remote Diagnostics• Response Time
• Repair and Spare Parts

Contact ZEISS now
All optional services listed here can be added to the service package. Please note that there may
be variations in the availability and scope of services, especially for devices installed more than sixyears ago. Please scan the QR code to contact ZEISS directly.

45ZEISS Metrology Care Optical

ZEISS Metrology Care Optical

StandardAdvanced

Comprehensive checks and outstanding flexibility

Looking for peace of mind that can be combined with other options?
The Standard service package offers the flexibility you need. Secure all
benefits our complete maintenance concept offers while adding yourchoice of optional services.

Total coverageYour Benefits

For operators desiring a fixed cost of ownership and high uptime, wePreventive maintenancespare parts, it ensures an entirely predictable service budget – with noRemote diagnostics

recommend our Advanced service package. Including all labor andunknown costs. Enjoy maximum performance and availability thanks tothis bundle from ZEISS.

Reduction of costs and repairs
The Standard package is organized as follows:

IncludedYour Benefits
Contractually regulated response time
Flat-rate concept
Budget security and TCO plannability

The Advanced package is organized as follows:

Optional

Included

Optional

Maintenance, including Calibration / Verification

Response Time

Maintenance, incl. Calibration / Verification

Response Time Plus

Our preventive maintenance includes inspecting and aligning all

Whether visiting you on-site, connecting remotely to yourOur preventive maintenance includes inspecting and aligning all

You are our highest priority with Response Time Plus. Offering

mechanical and electrical components in your measuring system.

measuring unit, or supplying spare parts as required, we always

mechanical and electrical components in your measuring system.

minimal response time for support of your system, covering

This maintenance process also involves the certified calibration /ensure a fast response time.

This maintenance process also involves the certified calibration /everything fast from remote maintenance and spare parts

verification of your measuring system.

delivery to on-site deployment of technicians.

verification of your measuring system.
This comprehensive package ensures optimal results.

Response Time Plus

This comprehensive package ensures optimal results.

You are our highest priority with Response Time Plus. Offering
Remote Diagnostics
Analysis, diagnosis, and assistance provided by ZEISS experts.
Available via telephone or remotely using TeamViewer.

minimal response time for support of your system, covering
everything fast from remote maintenance and spare partsdelivery to on-site deployment of technicians.
Warranty Extension
Extended warranty for new machines means extended security inrelation to unforeseen machine costs.

Remote Diagnostics
Analysis, diagnosis, and assistance provided by ZEISS experts.
Available via telephone or remotely using TeamViewer.
Response Time
Whether we visit you on-site, connect to your measuring unit
remotely, or supply spare parts as required, we always ensure afast response time.
Repair and Spare Parts
Our flat-rate concept for repairs and spare parts ensures higher
availability as well as predictable machine costs, enabling easierbudget management and TCO calculation.

Contact ZEISS now

Contact ZEISS now

All optional services listed here can be added to the service package. Please note that there may

All optional services listed here can be added to the service package. Please note that there may be

be variations in the availability and scope of services, especially for devices installed more than six

variations in the availability and scope of services, especially for devices installed more than six yearsyears ago. Please scan the QR code to contact ZEISS directly.

ago. Please scan the QR code to contact ZEISS directly.

ZEISS Metrology Care Optical
Technical service for your optical measuring system

Overview:
The services available with each package
Service Description

AdvancedStandardEssential

No Contract✔
✔

✔
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✔
✔

✔

✔
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✔

Warranty Support
Legal warranty for new machines / ZEISS Originals – single-shift operation
Warranty for new machines / ZEISS Originals – multi-shift operationoWarranty extension for new devices from 1 to 2 years
Spare and wear parts
Includes Repairs✔
✔

Remote Support
Initial telephone support
Remote diagnostics
Response times for remote diagnostics

✔
✔
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✔
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✔
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oTechnical SupportCalibration / verification of measuring system, including certification
Preventive maintenance, incl. verification of measuring system
Response time for on-site service
Response time for standard spare parts on-site✔

ooSensor Maintenance
System analysis of optical measuring system
Review and updating of sensor head data
Check and adjustment of optical components
Functional analysis of measuring system
ScanBox MaintenanceCheck and functional test of safety equipment
Check and review of electronic components
Inspection and maintenance of robot
Functional test and data backup
Check of pneumatics✔ included
8o optional
9ZEISS Metrology Care Optical
Technical service for your optical measuring system

Your Digital Access Point
to all Metrology Services

Benefits of theZEISS Metrology Portal
Access all metrology services – whenever you need themGreater efficiency is just a click away
Always keep track of all ZEISS products and services
Solve everyday measuring issues independently

No matter which ZEISS Metrology Care Optical package you choose, connectivity is key tosuccess in the age of Industry 4.0. The ZEISS Metrology Portal offers a broad range of additional
services, such as quick downloads of new software versions and easy registration for training.
Most of these services are entirely free of charge.

Download CenterZEISS Academy Metrology

ZEISS Center Finder

Download full versions of the right

Make learning a daily part of your work.

Find your local ZEISS Quality Excellence

software, updates, or additional

Find e-learning courses, training videos,Center and learn about our measuring

Providing a clear overview of all systems, our portal promotes

Get ready to enjoy numerous exciting benefits with these

documentation and get informationand training dates online.

services. We’re here to support you

easy access to and management of information relating toservices, including 24/7 availability, faster and easier

about the latest software releases.

your optical measuring systems and software. It also serves

workflows, and much more.

with your measuring tasks.

as your direct line to ZEISS, enabling you to create a request
for technical assistance and view a summary of previously
submitted requests.

ZEISS Metrology Shop

And much more...

Visit our online shop for quick and easy

• PiWeb Cloudordering of styli, machine accessories,• Community

and measuring lab equipment.

• My Voice

Register now:ZEISS Metrology Portal
portal.zeiss.com

1011

Carl Zeiss
Industrial Metrology, LLC
6250 Sycamore Lane North
Maple Grove, MN 55369, USA

Phone: +49 7364 20-6337
Email: info.metrology.de@zeiss.com

Phone: +1 800 327-9735
Email: info.metrology.us@zeiss.com

www.zeiss.de/messtechnik

www.zeiss.com/metrology

EN_60_010_0053I Printed in Germany CZ-XI/2023
Subject to change in design and scope of delivery and as a result of ongoing technical development.

Carl ZeissIndustrielle Messtechnik GmbH
Carl-Zeiss-Str. 2273446 Oberkochen