ELTEC INSTRUMENTS, INC.

Returns Policy
Resistors:

All resistors sold by Eltec are warranted for a period of one year from the date received by thecustomer. This guarantee is based solely on published Eltec specifications and includes resistors whichhave not been bonded or soldered. For a claim to be considered valid, the customer must observe theprecautions listed in Eltec’s Resistor Handling manual. Resistors returned which have been bonded orsoldered to will be addressed on a case by case basis.

Detectors:

All detectors (with filters) sold by Eltec are warranted for a period of one year from the date received by
the customer. This guarantee is based solely on published Eltec specifications and includes detectors
with leads that have not been clipped and/or soldered. For a claim to be considered valid, the customer
must observe the precautions listed in Eltec’s Detector Handling manual. Detectors returned withclipped and/or soldered leads will be addressed on a case by case basis.
Detectors with “-0” Window Option – Warranty Disclaimer(PLEASE NOTE: Detectors supplied from Eltec with no optical filter carry a warranty disclaimer, as
parts without the protective window are subject to contamination and/or physical damage beyond
Eltec’s control)

Telescopes:

All telescopes sold by Eltec are warranted for a period of one year from the date received by thecustomer. This guarantee is based solely on published Eltec specifications and includes devices thathave not been tampered with. Eltec telescopes contain no user serviceable parts. Disassembly willcompromise the seal and void the warranty. For a claim to be considered valid, the customer mustobserve the precautions listed in the Model’s brochure.

Warranty coverage excludes mishandling, damage resulting from exposure to excessive mechanical force
and/or shock, excessive temperature change and/or thermal shock, over voltage and/or static/ESD.
Claim Processing Steps:
1. Call (800) 874-7780 (USA and Canada), (386) 252-0411 (Outside USA) or e-mail an RMA number (Returned
Merchandise Authorization) request to Sales@eltecinstruments.com. Clearly state the reason for the request with asmuch detail as possible.
2. Return the item in the original package if possible. If this is not possible, use antistatic materials and protective
packaging. Reference the RMA number on the package. Include any test data, oscilloscope photos and/or reports
detailing the problem.
3. Eltec will inspect and test each device as required. A detailed report will be generated and provided to thecustomer as soon as possible.
4. If it is determined that the claim is valid / covered under warranty, the device will be repaired or replaced as soon as
possible. If it is determined that the claim is not valid / not covered under warranty, the customer will be notified andthe device will be returned or scrapped at the customer’s discretion. In cases where the claim is not valid according
to Eltec’s specifications but the customer’s failure mode is of concern, Eltec will be pleased to work with thecustomer to address their individual needs whenever possible.

ELTEC Instruments, Inc. P.O. Box 9610 Daytona Beach, Florida 32120-9610 U.S.A.
Tel (USA & Canada): (800) 874-7780 Tel (Outside USA): (386) 252-0411 Fax: (386) 258-3791
Web: www.eltecinstruments.com E-Mail: Sales@eltecinstruments.com©ELTEC INSTRUMENTS, INC. 02/2016 Printed in U.S.A Form RP (E-02/2016)