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IR/PS CSR Case # 07-22

Greening the Supply Chain: A Case
Analysis of Patagonia

By: Melissa Pongtratic

GRADUATE SCHOOL OF INTERNATIONAL RELATIONS AND PACIFIC STUDIESUNIVERSITY OF CALIFORNIA, SAN DIEGO
Prepared for Professor Peter Gourevitch
Edited by Jennifer Cheng, MPIA 2008
Corporate Social Responsibility
Fall 2007

Abstract:
Patagonia, an outdoor retailer and leader in the green apparel market, is committed toachieving the triple bottom line: being profitable as well as environmentally and socially
responsible in its business practices. Patagonia has used its environmental achievements todifferentiate itself in the marketplace and in doing so has received great brand recognition
within the apparel industry and amongst consumers. This paper’s intent is to assess if
Patagonia’s business practices reflect its mission to reduce harm to the environment or if it isclassic case of green marketing. In this case study of Patagonia’s organic cotton line, theimplementation and enforcement of environmental and labor standards the company uses will be
evaluated. This paper will travel through Patagonia’s global supply chain to explore themonitoring and transparency mechanisms Patagonia uses to add credibility to its products.

Table of Contents

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I. Introduction...............................................................................Error! Bookmark not defined.
II. What is the Problem? Detriments of Conventional Cotton................................................4
III. Organic Cotton ...................................................................................................................6
IV. Global Standards ................................................................................................................7
V. Patagonia Philosophy and Background...............................................................................8
VI. Organic Exchange.............................................................................................................10
VII. Patagonia’s Internal Monitoring Mechanisms...............................................................12
VIII. Case Study: Thai Alliance Textile.................................................................................15
IX. Transparency ....................................................................................................................18
X. Conclusion ..........................................................................................................................20
XI. Discussion Questions...............................................................Error! Bookmark not defined.
XII. Appendix..........................................................................................................................24

I. Introduction

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Textiles and their end-products rank as the world’s second largest industry, just after foodproducts. Approximately, 10% of the world’s productive energies go into clothing
manufacturing, making textiles one of the largest polluting industries in the country.i These
growing environmental concerns have spawned recent trends for organic and eco-friendly
products in the fashion and apparel industry. Although still a niche market, consumers are
increasingly purchasing organic clothing that incorporate environmental, economic and social
responsibility. With increased consumer demands concerning the origins and fiber content of
their purchases, apparel manufacturers and retailers are looking to differentiate themselves in an
already saturated market by “greening” their clothing lines. In doing so, more scrutiny has been
given to the farming and manufacturing processes and labor conditions that comprise of a
garment’s end product.
Patagonia, a leading pioneer in outdoor retailing, has been at the forefront of thismovement for environmental sustainability. Patagonia has committed to many environmental
causes, including the company’s programs for environmental grants, LEED Certified buildings,
FSC Certification, 1% for the Planet Organization, and Common Threads Garment Recycling
Program to name a few. Moreover, Patagonia promotes itself as having “The Cleanest Line” andhas launched many commendable initiatives that in theory reduce harm to the environment.
However, like most business Patagonia ultimate bottom line is profit. This paper investigates thetruthfulness to Patagonia’s environmental proclamations. In doing so, a case study ofPatagonia’s 100% organic cotton program will be analyzed to determine if its business practices
in its global supply chain accurately reflects its mission statement or if this is merely an act ofgreenwashing? The monitoring methodologies, use of third party certifications, and practice of

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internal monitoring along the global supply chain will be accessed to determine the credibility
and transparency of Patagonia’s organic cotton line.

II. What is the Problem? Detriments of Conventional Cotton
As the world’s principal clothing fiber, cotton farming only comprises of 3% of theworld’s farming acreage, however, conventional cultivation uses approximately 25% of theworld’s insecticides and 10% of the world’s pesticides.ii The conventional practice of planting
the same variety of seeds on thousands of acres is called monoculture. Monoculture leaves crops
extremely vulnerable to pests and diseases. To combat pests and disease, conventional
methodology uses a barrage of hazardous chemicals including fertilizers, insecticides andpesticides that toxify the soil, air, and ground waters, making it one of the most damaging fibers.
Seeds in the US are predominately genetically modified (70%) and are treated with fungicides
and pesticides.iii Toxic chemicals, which sterilize the soil, are used to regulate the rate of growthof seeds, optimize the number of bolls, and control for uniformity. Synthetic nutrients,
herbicides and pesticide are then used to fumigate seeds in order to prevent fungi growth, destroy
unwanted weeds and exterminate insects. In the process, these chemical attempts to exterminate
insects cause resistant strains of insects to grow and multiply. New insects strains spawn further
research for stronger chemicals. In the U.S. today, for every new pesticide developed for cottonuse, an average of $100 million and 8 to 10 years are necessary.iv
Prior to the harvesting stage, defoliants are used to kill plants and remove leaves. The
spillover of the chemical usage from crop dusting planes seep into nearby water supplies,
waterbeds, farmhouses, drinking water sources, and run-off into irrigation ditches. These
harmful chemicals damage eco-systems, destroying bird and wildlife populations. During the

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ginning process, leftover cottonseed containing harmful herbicides, pesticides, synthetic
fertilizers and defoliants, is considered a by-product and transformed into oils. Cottonseed oil
ridden with pesticides is found in snacks such as cookies and potato chips and used for animal
feed.v
The detriments of conventional cotton go beyond the cotton fields and travel along the
supply chain. At the manufacturing stage (spinning, weaving, knitting, dying and finishing), thechemical processing is used to soften the fiber. In the production and manufacturing of cotton, aslew of toxic chemicals are added at different stages of a products’ life-cycle. These include
silicone waxes, harsh petroleum scours, softeners, heavy metals, flames and soil retardants,
ammonia, and formaldehyde. Although these chemicals typically bleach away pesticides andinsecticides, these chemicals generally become permanently bound.

These chemicals are slow

to biodegrade and have recently been linked to “probable” carcinogens. At they dying andprinting stage, toxic residues from the process are found in wastewater and cause problems of thecentral nervous system, respiratory system, headaches, dizziness, and skin and eye irritations.vi
Farmers and workings in the gins and spinning mills are forced to work in toxic
environments, and communities are exposed to pollutants in the soil and water resulting in
nearby communities linked with high rates of cancer. The U.S. EPA categorizes five of the top
nine pesticides (cyanide, dicofol, naled, propargite, and trifluralin) used for conventional cotton
to be the most dangerous chemicals.vii The World Health Organization estimated that pesticides
poison approximately three million people yearly and 20,000 to 40,000 are killed.viii At theconsumer level, claims have been made that chemical residue, especially for children, cause
adverse health effects. There also is a risk for potential toxicity and contamination by dioxins
resulting from bleaching and dying processes.ix

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Clearly, the societal and economic costs to produce conventional cotton t-shirts has adevastating and enormous impact on the air, water and soil quality that impacts global health.
Furthermore, the policies and practices commonplace within the industry directly contribute to
the existence of global poverty. Coupled with United States subsidies to the cotton industry anddrive for corporate profitability, cotton farmers and garment workers in the developing world arechallenged with social and economic hardships.

III. Organic Cotton
Various stakeholders, including consumers, non-profit organizations, environmental
activists, and companies along the supply chain have become more aware and more vocal about
the hazards of conventional cotton. These stakeholders have turned to the use of organic cotton,
where farming and manufacturing processes utilize methods and materials that reduce harm to
the environment, cultivate fertility, and help to build biologically diverse agricultural systems.
Organic farming methodology substitutes synthetically compounded chemicals such as
pesticides, growth regulators, defoliants, fertilizers and genetically modified seeds with natural
fertilizers, and beneficial insects such as ladybugs to control insect infestation. In addition, crop
rotation with compost foster fertility and soil microbiology and weed control is managed with
precision tillage and old-fashioned methods. To be considered certified organic, organic farms
must have discontinued the use of pesticides for at least three years, the time it takes to rebuild
the soil’s natural fertility.x Furthermore, farms cannot use hard chemical bleaches or dyes andmust be allergy-free. Although organic farming demands more intensive and innovative
management, it offers an opportunity to product differentiate, and position companies forprofitability and long-term growth. New market exposure and aggressive marketing has resulted

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in a surge in organic product sales. In 2001, global organic cotton product sales were $245
million, with the United States at $86 million. In 2005, worldwide sales increased by 35% to$583 million, with US growth of 55% to $275 million.xi This has spawned an eco-chic
movement in the fashion industry where high and low-end retailers alike, are trying to grab aslice out of this emerging market.

IV. Global Standards
In the United States, the USDA’s National Organic Program (NOP) has set regulations
for the organic certification process based on standards set in the Organic Food Production Act
of 1990. Surprisingly, these government regulations were implemented because of a push fromthe cotton industry. According to Mark Bradley, associate depute administrator of the USDA’s
NOP, “The cotton industry came to us, the government, and said ‘We want you to regulateus.’”xii However, although the USDA NOP offers recommended criteria for organic
processing/manufacturing and importation of organic cotton, these regulations stop at the farmlevel in the US. Currently, the US lacks universal certification and labeling standards concerning
manufacturing and production processes for sustainable textiles such as organic cotton. (SeeAppendix A for Certification Flow Chart)
The lack of government regulations has ignited reaction from the demand side. To offer
greater transparency, non-profit organizations, farmers, retailers, manufacturers, brands andactivists are leading the way in developing standards to improve environmental and social
aspects of the global supply chain. For example, the Global Organic Textile Standard (GOTS) is
commonly used by international supply chains to set guidelines for dye requirements,
haberdashery, and the social and environmental impact of caused by production.xiii Suppliers

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also seek out certification standards for EU 2092/91, organic production standards created for theEuropean Union that also sets criteria for importation of organic manufacturing from developing
countries and JAS, which sets regulation for organic production and importing criteria in Japan.
Non-profit organizations, such as the Organic Exchange have also set voluntary industry
standards such at the OE Blended Standard and OE 100 Standard for 100% organic cotton.
These voluntary guidelines involve the regulation standards for the manufacturing/production
operations of organic agriculture.
Certification bodies such as Control Union (previously Skal), the Federation of Organic
Agriculture Movements (IFOAM), International Organic Accreditation Service (IOAS) have also
taken initiatives to develop and enforce broader certifications at an international level. In themarketplace brands can use ecol-labels to offer organic validity and to differentiate products to
consumers. Labeling can also be a preventive measure to suppress attacks from vigilantes.xiv
Many national and international labeling standards such as the European Union’s EKO Label,
Japan’s Eco Mark, and the Nordic Countries’ White Swan are examples of eco-labeling the US
can model itself after.

V. Patagonia Philosophy and Background
Patagonia, a subsidiary of Lost Arrow Corporations, is a privately held company that
debuted in 1973 by a group of surfers and climbers. In 2006, Patagonia totaled $270 million inrevenues, wielding market power in the green apparel market.xv A purveyor in outdoor clothing
and gear, Patagonia manages its research and development, design, manufacturing,
merchandising and sales of all its products. Holding a competitive advantage in technicalinnovation, it is the leader in the outdoor retail industry. Patagonia prides itself on its deep

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commitment to environmental and socially sustainable industrial practices, and continually
launches new products that are dedicated to its mission statement:“Build the best product, cause no unnecessary harm, use business to inspire and implement
solutions to the environmental crisis.”

An unusual mission statement, company founder Yvon Chouinard’s vision for long-termsustainability and low environmental impact has attracted employees devoted to sharedenvironmental causes. Currently, Patagonia employs 1381 people worldwide, with 11 staffed in
its Environmental Analysis Department.xvi Its impressive environmental responsibility agenda
and human resources practices have result in a high employee retention rate compared toindustry averages. Moreover, the level of customer loyalty and brand recognition surpasses thesize of its company. Customers rely on Patagonia for its technical excellence, performance andquality, with only 20% of its customers caring about the environmental impact of theirpurchases.xvii However, in a competitive market where technological performance has become
more difficult to differentiate, Patagonia has successfully been able to differentiate is productswith its environmental performance. These initiatives have been used as a cornerstone toPatagonia’ marketing and public relations.
The birth of Patagonia’s organic cotton line originated in 1994, when organic agriculturalactivist, Will Allen, took a group of representatives on tour of cotton farms in the San Juan
Valley in California. This marked a pivotal, evolutionary event in Patagonia’s history propellingthe company to look within its supply chain to reduce environmental damage. Conventional
cotton methodology footage and findings were presented to the company and the Board of

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Directors. As a result, Patagonia has sent over 350 people to conventional cotton farms, to see
first-hand the social, economic, and environment costs the cotton industry is causing to theenvironment and people. In 1996, with the Board’s approval, Patagonia committed to
manufacturing only 100% organic cotton clothing. It led an emotionally charged three- day
supplier conference to convince existing suppliers to make the switch with them. It then went on
to create marketing and communication materials to its suppliers, consumer, and competitors togenerate a demand for the organic market. This ignited Nike, Adidas and Levi to take theorganic cotton plunge as well.xviii Furthermore, to inspire and promote environmental awareness,
Patagonia, sponsors environmental internships to their employees. Patagonia employees canleave their jobs for up to two months with continued salary pay and benefits, to intern at anenvironmental organization of their choice. This offers Patagonia employees the opportunity to
explore, learn, and actively participate in combating environmental issues, including
conventional cotton.

VI. Organic Exchange
The Organic Exchange (OE) is a non-profit, membership based organization comprisedof leading retailers and brands, whose mission is to “Catalyze market forces to deliver sustained
environmental, economic, and social benefits through expansion of organic fiber agriculture.”xix
The OE offers many different services to promote and educate the benefits of organic agriculture
including educational symposiums to spread awareness about the environmental and social
benefits to organic cotton products, development of new business models and tools to support
greater use of organic inputs, and increased consumer awareness of organic farming and product11

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availability. Recently, OE has been responsible for setting voluntary standards for organic
agriculture manufacturing/production processes.
Patagonia, along with other large retailers such as Nike, has been with the OE since its
inception in 2002. Today, the OE is staffed with fifteen employees and twelve members sit on
the Board of Directors. The Board, comprised of cotton industry representatives, lacks any
representation from environmentalists, workers’ rights groups, or government participation. In
addition, the Executive Director, LaRhea Pepper, is also a US organic cotton farmer and has aninvested interest in maintaining a competitive advantage in the industry by setting stringent
organic regulation, making barriers to entry high. The OE believes that by setting andimplementing voluntary regulations standards, certified manufacturers and retailers can justify
and market certified organic products as a perceived added value, which can be sold at a 20%40% price premium.
It is important to remember that the OE is a non-profit organization established for forprofit purposes. OE’s mission statement alone, gives rising concern regarding a conflict ofinterest. Currently, Jill Dumain, the Environmental Analysis Director for Patagonia is acting
Chairperson of the Board of the OE and Patagonia’s spinning supplier, Thai Alliance Textile alsosits on the Board. The governance make-up of the OE and its Board bring suspicion concerning
the creation and monitoring of standards given the groups that are setting the standards fororganic cotton are also the same groups who are implementing and enforcing these standards.
Although admirable that retailers and farmers demonstrate initiative to setting universal cotton
farming and manufacturing organic processes it also offers these businesses a competitive
advantage to their products. This monetary incentive may be cause to question if thesemeasures are effectively implemented and monitored, or pre-empt government regulation.

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VII. Patagonia’s Internal Monitoring Mechanisms
In implementing the Board’s decision to go 100% organic cotton in 1996, Patagonia
approached existing suppliers to join in their organic movement. Patagonia urged suppliers to
help in the development and implementation of greening the supply chain. In doing so,
Patagonia convinced suppliers this organic “co-venture” would be a competitive advantage toboth Patagonia and its suppliers. However, many suppliers discouraged by the high costs andmarket risk declined Patagonia’s offer. Today, Patagonia is supported by only 90 suppliers
compared to Gap’s 2,000.xx This manageable number allows Patagonia greater control andoversight of the manufacturing/production processes to ensure that the quality and integrity of its
products meet compliance and that standards are being met. However, with corporations
increasing operations overseas, typically to developing countries, where production costs arelower and less stringent environmental and social laws are enforced, there is an incentive to bothcheat and collude. Patagonia is no exception to this as will be evident in the case of Thai
Alliance Textile.
Like most retailers, Patagonia outsources cotton fiber and production predominantly todeveloping countries. Patagonia encourages farmers to take an active roll in the certification
process. In doing so, Elissa Loughman, Social Responsibility Manager at Patagonia, reports that
this outdoor retailer allows its farmers to choose their own certifiers. Although Patagonia claims
all certifiers are USDA accredited, Patagonia is enabling their suppliers the option to use sub-par
standards for certification. Given the costs of certification and perceived values, farmers may
have an incentive to use third-party certifiers who are cheaper, require fewer and less thoroughinspections, and are less stringent on organic and environmental standards. This combination for

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location sourcing and third party certifier selection proves to be advantageous for both Patagonia
and farmers.
Patagonia, whose profitability relies on timely and continuous delivery of organic cotton,
has an incentive to allow for this process to exist. If a farmer is de-certified or production isstalled because farms do not meet regulatory standards, Patagonia risks losing a season’s fiber
for production, a risk that could amount to millions of dollars in potential profits. It is in
Patagonia’s best interest to delegate authority to farmers to select monitors as it gives increased
assurance that its supply of organic cotton fiber and volume will be fulfilled at a reasonable
price. If farmers can keep production levels up and minimize price with cheaper monitoring feesand regulations, Patagonia reduces the risk of economic uncertainty in the supply chain. From
the organic farmers’ perspective, where organic farming methods are more costly and time andlabor intensive than conventional farming, they cannot economically afford to lose a contract
because of de-certifications.
To ensure that environment and labor standards are being met to Patagonia’s
expectation, the company requires its suppliers to abide by its Code of Conduct and CSR
manuals. However, because it is a privately held company, these standards and procedures ofwhich Patagonia demands of its manufacturers/suppliers are not available to the public, thisoffers little transparency or credibility in its standard development and implementation. The
public’s inability to review and evaluate these standards raises suspicion as to how stringent,
thorough, and applicable these internal codes are to its suppliers’ countries. Why does Patagonia
not make its Code of Conduct public? In keeping its code private, the metrics Patagonia uses todesign its standards, how and who adopts it, whether and how compliance is monitored, andwhether the rules actually achieve what Patagonia’s mission statement purports it does is under14

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speculation. Perhaps, this form of self-regulation is a strategic move Patagonia has enforced toappease critics and deter regulations. By not disclosing its CSR standards, Patagonia limits theinformation left to public scrutiny that could tarnish is brand reputation.
Additionally, to monitor that environmental and labor conditions are being met tointernational organic manufacturing standards Patagonia uses third party certifiers to monitorsthat factory compliance is being met. Although, Patagonia’s monitoring selection is dependenton where factories are located, Patagonia mainly refers to the Fair Labor Association’s (FLA)
accredited monitors for selection.xxi The FLA is a non-profit organization whose mission is to“combine the efforts of industry, civil society organizations, and colleges and universities toprotect workers’ rights and improve the working conditions worldwide by promoting adherence
to international standards.”xxii FLA has been under public scrutiny since convened by President
Clinton, where critics complain that the FLA is simply a tool of corporate public relations by theapparel industry (Patagonia being a corporate affiliate) and has yet to improve industry labor
conditions. The FLA bases it’s monitoring on voluntary codes of conduct, which vary from code
to code and company to company. FLA also has a Code of Conduct of its own, but is very vague
and fails to address specific issues relating to different industries and different countries. “FLA
companies will choose the factories to be inspected and the inspections will be conducted bymonitors chosen, controlled, and paid by the companies themselves.”xxiii This in effect, makes
FLA monitors a type of internal monitoring mechanism for Patagonia where Patagonia is
accountability for monitoring its own Code of Conduct for compliance. Because monitoring ofcompliance is conducted in a closed system, this minimizes public disclosure of unflatteringfacts.

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To increase public access and deter from pubic criticism, FLA makes public its annual
reports and its website includes FLA tracking sheets from years 2002 to 2006. These tracking
sheets lack any teeth in that they are not considered audits but merely recommendations for
improvement on environment and work conditions. In attempts to find tracking sheets for
Patagonia factories only one chart was available in 2004 from a factory in Southeast Asia and in
2003, three audits (2 Southeast Asia and 1 in the US) were made public. This presents concernsthat because the FLA, after the initial period does not require a set number of factories to beinspected, the number of inspections and factories chosen are limited and biased. After thepassing the initial period, Patagonia can theoretically receive a rate of approval from the FLA
without visiting 95% of its factories. These tracking sheets are most likely pre-selected andscreened to showcase factories more compliant and, thus, lack the transparency of adequate
monitoring.

VIII. Case Study: Thai Alliance Textile
One of the first programs Patagonia implemented was its partnership with Thai Alliance
Textile. In 1995, Thai Alliance started its organic cotton program with Patagonia. As one of thefirst and reputable yarn spinners in Thailand, it supplies both 100% organic and organic cotton
blended with conventional cotton to the world’s leading apparel brands. Thai Alliance claims touse only certified organic cotton. To avoid contamination with its conventional cotton andblended cotton, Thai Alliance takes such measures as to store 100% organic cotton fiber inseparate warehouses and uses only gas forklifts to move the raw materials to avoid exhaust air
emitted from diesel engines that contaminate organic cotton. To verify its organic processes,
Thai Alliance looks to third party certifier Control Union to certify that its spinning processes

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meet voluntary international standards. In communicating with Khun Thaweeeporn
Theeratattanon, Operations and Mill Director for Thai Alliance, he indicated and provided
documentation for the different certifications Control Union certificates. This includes acertificate for Products from Organic Production, GOTS Textile Certification, Transaction
Certification for Sustainable Textile Products, and Certification for Organic Exchange 100
Guidelines. (See Appendix 2). The Certificate for Products from Organic Production and theTransaction Certification is illustrative documentation for each organic cotton bale. Thesecertifications and fiber content are traced using an industry on-line tracking system. The cotton
fiber in a garment can be tracked down to the company, certification accreditations, bale number,cone number as it moves along the supply chain.
Although, Thai Alliance offers Patagonia a thorough paper trail from fiber to fabric, themonitoring process raises several issues of concern. First, in reviewing the GOTS Certification
and OE Exchange, both of which expire November 7, 2008, indicates inspection occurs only
once a year. This gives rise to suspicion on the frequency of the voluntary standards being met.
The garment industry typically runs on four seasons, where new production and design isconstantly changing. With new lots of cotton continuously needing examination, does
certification once a year provide adequate verification that global standards are continuously
being implemented and enforced? Furthermore, details are not provided as to if there is any
unannounced inspections, how inspections are taken place and in what environmental context,
who is interviewed, and if complaints from employees or managers are ever collected. This
becomes an even more pressing concern, when Thai Alliance contracts with companies such as
Nike and Timberland who both buy organic, blended, and conventional cotton. If there is only
one yearly inspection, the possibility that organic manufacturing/production processes are

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violated as well as the likelihood that conventional and organic cottons are mixed and sold toPatagonia at 100% cotton increases.
Additionally, Control Union is a privately held company, and chooses to not make public
its monitoring process, selection/training processes for monitors, company audit reports, or it
there have be any de-certifications and how many. Since monitoring processes of Control Union
are not publicly available, it is difficult to evaluate how thorough its monitoring process is.
Considering three of the four certifications Khun Thaweeporn provided were certified by thesame person, S.K. Pathirago, this questions if the certifier is qualified to access all three organic
standards adequately and how much time does he spend at the factory to ensure that thesestandards are being met. Furthermore, if S.K. Pathirago is responsible for all of Control Union’s
inspection for Thai Alliance there could exist a strong business relationship, where the monitor ismore inclined to provide certification, dismiss violations, and conduct less thorough inspections.
Furthermore, pressured by low production costs and short lead times there is an incentive
for Thai Alliance to cheat. Certification can be expensive, especially if Thai Alliance has tocertify each cotton lot and annually renew certification accreditations. The economic costs fromthe risk of losing large contracts from de-certification gives Thai Alliance an incentive to cheat.
Lastly, there exists a risk of collusion in both the Thai Alliance-Control Union and Thai
Alliance-Patagonia relationships. In the former case, because Control Union generates revenue
from monitoring fees and Thai Alliance’s reputation relies on certification, both monitor andmonitoree have an incentive to collude. In the latter case, Patagonia and Thai Alliance have an
incentive for colluding against the consumer in the interest of profit.

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IX. Transparency
Patagonia has implemented many different programs to increase the level of transparency
in it products. Firstly, in order to track goods along the supply chain Patagonia partakes in OE’s
Online Tracking system. The system, for industry use only, helps to easily track the purchaseand use of documents of certified organic cotton of products along the supply chain efficiently
and easily. This service is free to members, but non-member can purchase an account for$600/year. The intent is to provide retailers improved confidence that the garment has followed
their organic standards. However, this program, also poses several unanswered questions. If theOnline Tracking System is available to only OE members or by yearly fee account, this may
discourage different groups along the supply chain to use this service. Lack of participation inthis virtual data chain translates into lack of information the tracking service is able to provide.
It is unknown how many suppliers along the supply chain participate in this virtual system andhow representative is it of the actual practices being enforced. Each organization is responsiblefor inputting their own data into the system. This opportunity leaves room for error and allows
for organizations to cheat.
To provide traceability for its products, Patagonia’s website offers “The Footprint
Chronicles” that allow consumers to trace five representative Patagonia products and theirenvironmental impacts from design through delivery. The Chronicles illustrate to consumers thepros and cons of producing each garment with compelling graphics, blogs, thoughtful
explanations, and YouTube clips of interviews with factory managers, workers and a social
auditor. For each product, Patagonia touches on such issues as where and what materials wereinvolved, the energy used, and the labor standards practiced. Other CSR websites, including
Wal-Mart have sought advice from and mimics Patagonia’s Chronicles. In contrast, however,
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how Wal-Mart’s production as a whole is attempting to reduce its carbon footprint, yet it offers
no detail as to specific products, factories, standards or certifications.xxiv Patagonia, on the other
hand, supplies information that consumers can use to contact or further research and evaluate
individual manufacturers and working and environmental conditions along Patagonia’s supply
chain.
The Chronicles has received great applaud from the public and apparel industry,
however, could this just be a marketing ploy, a gimmick for transparency? As a retailer whose
bottom line is profit, consumers must question how Patagonia screens and determines what
information it provides on its website. A question of contemplation is: In the green apparelindustry where standards validate production, why does Patagonia fail to discuss the certification
standards it practices, its monitoring mechanisms, or information regarding third party-certifiers
for organic production? Patagonia’s business accomplishments have been anchored by its ability
to successfully market itself as an environmental and socially responsible company and it prides
itself on producing the “Cleanest Line.” However, if Patagonia’s business practices were truly
green, why does it not promote and market to consumers, the certifications and monitoringprocesses it partakes in? Lack of this information in meeting specifications for organic
regulations, gives little validity that organic processes are actually occurring.
According to Mike Simpson, a Patagonia Contract Manager, Patagonia plans to launch a
new program to increase transparency known as “Track and Trace.” Another Organic Exchange
project, the “Track and Trace” allow consumers to trace the origin of a garment along thedifferent stages of production. With each ‘responsible’ garment purchased, “Track and Trace”
will attach a bar code affixed to the price tag that will enable consumers to personally plug in theinformation into the computer that will take them through the entire value chain of their

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purchase. The system will supply information from fiber to fabric including: cotton farms that
supplied fiber, cotton bale number, ginner processor, and knitting/weaving conversion processes
at the factory level.xxv Similar to Patagonia’s other transparency programs, this tracking systemin theory provides great traceability and credibility for organic production but in practice does
this tracking system give consumer a false sense of security that their organic products they buy
are actually organic? There is in incentive from all levels of the supply chain to screen or
provide inaccurate information that may be detrimental to their product. This closed system oftransparency, relies heavily on the trust that Patagonia and is suppliers disclose all encompassing
and truthful information.

X. Conclusion
With increased globalization and the industry’s weak regulatory infrastructure, theenvironmental and social impacts from textile production/manufacturing and jobs associatedwith them have come under magnified scrutiny. So, do Patagonia’s business practices uphold tothe environmental and social standards that it has set forth in its mission statement? This casedemonstrates that Patagonia has taken initiative to greening its supply chain by training anddemanding suppliers to comply with international voluntary standards. However, the mere factthat suppliers adopt these standards does not necessarily translate into thorough, transparent
monitoring methodology. Patagonia’s, as a pioneer in organic apparel has adopted many
voluntary standards along its supply chain that offers a paper trail from fiber to fabric, however,
because its monitoring and transparency mechanisms occur in a closed system this leave room
for corruption and collusion.

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The fact that Patagonia is private allows the company to withhold valuable information to
consumers to evaluate the CSR standards they profess to uphold, given no metrics as to how
these regulations are implemented and enforced. Although there are several noteworthy
criticisms of Patagonia’s monitoring methodologies in its organic cotton line, it is important toremember that Patagonia has helped to pioneer and trail blaze the path for monitoring andtransparency in the apparel industry. To provide more transparency and credibility to its
products, a system needs to be created where industry pioneers who are producing organic
products are not the same actors that are creating and monitoring these standards. Patagonia
offers a detailed paper trail along is global supply chain, however, because of its closed
monitoring system, there is still no guarantee that these standards are put into practice. However,
because the system currently lacks any legal or public accountability there is little, if any
incentive, for Patagonia to re-evaluate is metrics for monitoring and transparency.
As a consumer, Patagonia provides a plethora of marketing information regarding the
detriments of conventional cotton through its catalogue, website, in-store displays and marketing
materials, and through its public relations. However, when I visited the Patagonia flagship store
in Cardiff-by-the-Sea, California, I was surprised that there was Patagonia labels that selfproclaiming “100% Organic” (See Appendix 3) yet products lacked any label or certificationfrom a third party monitor. In asking a salesperson, what standards and certifications did
Patagonia use to demonstrate it products were made from 100% organic cotton fiber, the staff
member guided me to the website, but could offer me no information as to any organic labels or
certifications. Given no true indication that certified organic cotton was used, this could leave
Patagonia vulnerable to vigilantes blowing the whistle. Discontented NGOs, consumers, or
environmental or social activists could pose a threat to Patagonia’s reputation and brand strength

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if their cotton line isn’t truly 100% organic by holding protests, boycotts, or making these facts
known to the media. Clearly, to prevent any negative press and market share loss, Patagonia
should evaluate its monitoring and transparency processes. Although, it has implemented many
monitoring and transparency mechanisms, too little information is given to the public toadequately assess its paper trail. But then again, for a company whose bottom line is profit,
perhaps this lack of disclosure is a strategic business move.

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XI. Discussion Questions

1. How does Patagonia’s affiliation with the FLA pose a potential conflict of interest? Does its
association with the FLA represent a truly independent third party monitor?
2. Because Patagonia is a privately held company, how does self-regulation through its Code of
Conduct pose itself as a problem?
3. Do you think that standards and regulations should continue to be voluntary or is it necessary
to have a shadow of state?
4. In what way does Patagonia’s reduction of certified suppliers increase confidence inPatagonia’s organic products? In what ways does it not?
5. What are the problems of sourcing from suppliers that also manufacture products for othercompanies?
6. The lack of strong government oversight is a major issue in outsourcing. Would moving
manufacturing back to the U.S. enable Patagonia to better monitor its suppliers’ activities? If not,how can Patagonia strengthen its monitoring process?
7. In your opinion, do Patagonia’s efforts seem genuine or are its programs merely an exercise ingreen-washing?

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XII. Appendix
Appendix A

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Appendix B

Organic Cotton Certificate

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GOTS Certification

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Transaction Certification

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OE 100 Certification

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Appendix 3

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i

www.yogitimes.com/los_angeles/ articles/09_2005/images/sept_coverstory.pdf
http://www.ecobedroom.com/1/cotton.html
iii
Brown, Michael and Yvon Chouinard. Going the Organic: Converting Patagonia’s Cotton
Product Line. Journal of Industrial Ecology. 1991. p. 121.
iv
http://www.ecobedroom.com/1/cotton_statistics.html
v
www.organicexchange.com
vi
http://www.lotusorganics.com/articles/cotton_facts.aspx
vii
http://www.ecobedroom.com/1/cotton_statistics.html
viii
www.who.org
ix
Nimon, Wesley and John Beghin. Are Eco-Labels Valuable? Evidence from the Apparel
Industry. American Journal of Agricultural Economics. Vol. 81, No.4. p. 802.
ix
http://www.organicexchange.org/mission.php
x
ibid
xi
www.organicexchange.org
xii
http://www.apparelnews.net/news/details?article_id=2199&page=2
xiii
ibid
xiv
Nimon, Wesley and John Beghin. Are Eco-Labels Valuable? Evidence from the Apparel
Industry. American Journal of Agricultural Economics. Vol. 81, No.4. p. 802.
xv
http://money.cnn.com/magazines/fortune/fortune_archive/2007/04/02/8403423/
index.htm
xvi
Email Correspondence: Elissa Loughman. Patagonia, Environmental Analyst. November 29,
2007.
xvii
Greenleaf Publishing. (1999). Patagonia first ascents: finding the way toward quality of life
and work. Retrieved November 13, 2006, from http://www.greenleaf-publishing.com/
xviii
Greenleaf Publishing. (1999). Patagonia first ascents: finding the way toward quality of life
and work. Retrieved November 13, 2006, from http://www.greenleaf-publishing.com/
xix
http://www.organicexchange.org/mission.php
xx
http://www.time.com/time/world/article/0,8599,1677385,00.html
xxi
Email Correspondence. Nicole Basset. Patagonia, Social Responsibility Manager. November
13, 2007.
xxii
http://www.fairlabor.org/missionxxiii
http://www.amrc.org.hk/Arch/3703.htm
xxiv
http://walmartstores.com/microsite/walmart_sustainability.html
xxv
http://www.thehindubusinessline.com/2006/11/17/stories/2006111703590700.htm
ii