RISING TERMS AND CONDITIONS OF SALE
When purchasing a ticket online to an event promoted or presented by RISING, you agree to thefollowing Terms and Conditions:
In these Terms and Conditions, a reference to “RISING” is to Melbourne International Festival of theArts trading as RISING ABN 41 058 535 863. A reference to the “Venue” is to the premises and/orvenue to which a ticket relates.
Tickets are sold or issued subject to the Live Performance Australia Ticketing Code of Practice(Consumer Code) (the LPA Code). A copy of the LPA Code can be obtained by visitingwww.liveperformance.com.au (click here for a direct link to LPA Codes).

COVID-19 RESPONSE
SPECIAL TERMS AND OTHER CONDITIONS
A. There may be COVIDSafe special terms applicable to specific venues or events. These will be
communicated to you at the time of ticket purchase where applicable, and by purchasing yourtickets you are considered to have agreed to these terms. You may be refused entry to theevent or removed from the venue if you do not comply with these terms.
B. If COVIDSafe Settings in Victoria change, additional conditions may apply to your attendanceat the venue or event which are not known to RISING at your time of purchase. RISING will
use all reasonable efforts to communicate these additional conditions prior to the event oryour attendance at the venue. If you are unable to meet these conditions or do not wish toattend the Venue or event due to these additional conditions, we will provide you with arefund or exchange in these circumstances.
WHEN YOU MUST STAY AT HOME
C. You must stay at home and must not attend the Venue or the event if you are required to selfisolate or quarantine due to applicable public health orders and the event falls within theisolation/quarantine period.
D. You must communicate these requirements to members of your booking party which apply toeach individual if required to isolate or quarantine.
TICKET REMEDY IN RELATION TO COVID-19
E. We are offering additional flexibility when COVID-Safe settings are in place to encourage you
and the members of your booking party to comply with any stay at home requirements
F. You may be entitled to a Ticket Remedy if you or a member of your booking party falls into
any of these categories:
a. You or they are required to self-isolate or quarantine due to applicable public healthorders and the event falls within the isolation/quarantine period.
b. You are unable to travel to attend the event due to border restrictions
G. For a Ticket Remedy to be considered you must notify us at least 2 hours prior to thecommencement of the event by emailing ticketing@rising.melbourne if you or a member ofyour booking party falls into any of the aforementioned categories. The following Ticket
Remedy options may be available but can only be exercised by the original ticket purchaser.
a. Exchanges

You can exchange the ticket for a different performance of the same production,subject to availability. For exchanges into a lower value performance/event we will
refund you the difference in the ticket price. For exchanges into a higher value
performance/event, the difference is paid by the customer.
b. Moon Units
If a ticket exchange is not available, we may issue you with Moon Units (gift voucher)to the value of the ticket to be redeemed for a future RISING event. Moon Units arevalid for 3 years from the date of issue and are transferable. Moon Units will be issued
to the original ticket purchaser.
c. Refunds
Except where required by law, including the Australian Consumer Law set out in
Schedule 2 of the Australian Competition and Consumer Act 2010 (ACL), we will only
provide refunds at our absolute discretion. Any requests for a refund must be made byemailing ticketing@rising.melbourne at least 2 hours prior to the commencementof your booked event/session and only by the original ticket purchaser
We reserve the right to require further information or documentation to substantiate
which circumstances apply before issuing a refund. Please see our Privacy Policy formore information.
There may be circumstances where we issue you with a gift voucher for the value ofthe ticket, during the interim period whilst a refund request is being considered. If arefund is subsequently issued, the gift voucher will be cancelled and the refund will bemade for the value of the ticket, minus any amount from the gift voucher which has
been redeemed.
H. You will not be entitled to a Ticket Remedy if you or a member of your booking party falls
into any of these categories:
a. You or they are well and do not wish to attend an event due to fears of exposure toCOVID-19; orb. You or they are unwell and do not attend an event (unless you or a member of you
party are required to self-isolate or quarantine under mandatory COVIDSafeSettings); or
c. You or they are from a group at a higher risk of COVID-19; ord. You or they do not comply with RISING’s COVID safety protocols as outlined under
Clause I ; ore. You or they do not comply with public health orders applicable to your attendance atthe event. For example, you do not wear a mask as required under public health orders(if applicable);f. You or they attend an event and subsequently leave part way through due to feelingunwell.
COVID-19 SAFETY WHEN YOU ATTEND OUR VENUES AND EVENTS
I.

When you attend our Venues and events, you and each member of your booking party mustcomply with any COVID-19 safety protocols or requirements notified to you by RISING or theVenue (including by way of signage at the Venue or by way of line markings on the floor). This
includes complying with:a. Hand hygiene requirements and the requirement to wear a face mask;

J.

b. Physical distancing requirements (including physical spacing requirements whilequeuing);
c. Person limits for particular spaces and areas; ord. Person density requirements.
You acknowledge that anyone not adhering to these requirements may be in breach ofdirections issued by the Chief Health Officer for which penalties may apply.
The most up to date COVID-19 Safety protocols can be found on our website – please checkthese on the day before arriving at the venue.
Without limitation to clause 6 of the Terms and Conditions, you and your booking party may
be refused entry or required to leave the Venue or event if you or they:a. refuse to comply with any COVID-19 safety protocols or requirements notified to you
by RISING
b. refuse to comply with any reasonable health and safety directions given by Venue staff
c. are required to be in self-isolation/quarantine under applicable COVIDSafe settings.

In these circumstances, Tickets will not be exchanged or refunded unless required by law(including the ACL).
K. We strongly recommend that you and each member of your booking party make a reasonableassessment of your health status before attending RISING event/s. To avoid doubt, unlessrequired by law you will not be entitled to a refund if you or a member of your booking party
attends a RISING event despite testing positive for or exhibiting COVID-19 symptoms and if
you or they are then refused entry or asked to leave the event.

1. CONDITIONS OF PURCHASE:
1.1. Ticket refunds are only permitted in line with the Live Performance Australia Code ofPractice for the ticketing of Live Entertainment in Australia (liveperformance.com.au) or asotherwise specified by the seller.
1.2. Ticket exchanges may be permitted under specific conditions, in which case fees apply.
Exchange requests must be received at least 24 hours prior to the event.
1.3. RISING is an all-weather festival. Events will proceed rain, hail, or shine unless it is deemedunsafe to do so. Tickets will not be refunded on the basis of inclement weather.
1.4. RISING reserves the right to retain any fees charged to the extent permitted by law.
1.5. Tickets are valid only when purchased from RISING, the Event venue or an authorised agentof RISING. RISING reserves the right to immediately cancel any ticket promoted, advertised,or sold in breach of this condition without compensation.
1.6. Where a Ticket is purchased through an Event venue or an authorised agent of RISING, youagree to be bound by these Terms of Sale and any additional terms and conditions imposed by
the Event venue or authorised agent.
1.7. You must not re-sell or offer to re-sell any Ticket at a premium or use any Ticket foradvertising, promotional or other commercial purposes (including without limitation as aprize in a competition) without the prior written consent of RISING. RISING may denyentry to the bearer of a Ticket acquired in breach of this condition without compensation.
1.8. RISING makes no representations or warranties as to the availability of any Event sessions
offered and reserves the right to change advertised programs and their respective content,dates and times, prices, venues, seating arrangements and audience capacities.
1.9. In cases when seating is not allocated (general admission), RISING reserves the right to refuse
ticket replacement.

1.10. Where concessions are applicable, suitable and valid identification must be provided forcollection of tickets and entry to the venue. Failure or refusal to provide valid proof ofconcession may result in non-admittance.
1.11. When purchasing tickets online you acknowledge that all prices listed on the RISING website
are in Australian Dollars and include GST. Tickets purchased via RISING may include abooking fee as listed on the website. Please note all credit cards will be charged in AustralianDollars.
1.12. For events delivered online via streaming platforms you are responsible for determining if
your device’s operating requirements and internet connection can successfully run the stream
prior to purchase.
1.13. For events that carry an increased risk to personal safety, patrons may be asked to sign awaiver. Failure to sign will result in non-admittance and no refunds will be provided.
1.14. These Terms of Sale are governed by the laws of Victoria, Australia. In the event of any
dispute, you submit irrevocably to the exclusive jurisdiction of the courts having jurisdictionin Victoria.
2. MERCHANDISE AND OTHER PRODUCTS
2.1. Merchandise and other products (including food and beverage products) will not be refundedor exchanged except as required by law (including the Australian Consumer Law)
3. ADDITIONAL INFORMATION IF YOUR ORDER CONTAINS A DONATION:
3.1. All donations of $2 or more are fully tax-deductible. Acknowledgement of your gift and a tax
receipt will be sent to you by mail or email. Please allow up to 10 working days for processingof your receipt.
3.2. Donations of $500 or more may be acknowledged within the RISING Annual Giving program– more information can be found here
4. CONDITIONS OF RISING WEBSITE USE
4.1. You must maintain the confidentiality of your account details for any RISING website andtake all reasonable steps to prevent unauthorised access.
4.2. You warrant that any purchase made using your account for RISING is made in your own
right or with full authority. You will indemnify RISING and its officers, directors, employees,consultants, licensors, suppliers, and agents from all or any claims made by any persons
claiming such transactions to be unauthorised.
5. DIGITAL TICKETS
5.1. Tickets may be issued to you in digital format, including but not limited to print at homeformat.
5.2. Each valid digital ticket has a unique identifier. This unique identifier allows one entry only.
It is the responsibility of the purchaser to ensure that all members of their party have theirown digital ticket.
5.3. If there are duplicate digital tickets presented, only the first copy to be scanned on arrival at
the event will allow the ticketholder entry. Presenting an additional copy will result in oursystem rejecting the ticket and subject to verification, entry may be denied.
6. CONDITIONS OF ATTENDANCE:
6.1. RISING and the relevant Event venue reserve the right of admission.
6.2. RISING or the relevant Event venue may refuse entry or require you to leave the Event if
your Ticket has been cancelled, is not valid or has been defaced or damaged.
6.3. RISING and the relevant Event venue may impose additional specific conditions in relation
to entry or attendance to a particular Event.
6.4. In order for you and your party to be admitted into an Event, as a condition of entry, you may
be required to present the order confirmation number, photo identification and/or validity of
any concession entitlements.

6.5. Late comers will only be admitted to an Event at the discretion of the venue and may berefused entry completely.
6.6. RISING or the relevant Event venue may refuse entry or require you to leave the Event if you
engage in offensive or inappropriate behaviour at an Event..
6.7. RISING or the relevant Event venue may refuse entry or require you to leave the Event if you
breach these Terms of Sale or any terms and conditions of the Event venue.
6.8. If requested, you must turn off any mobile telephones, pagers, and similar equipment in yourpossession before entry into an Event.
6.9. You must not bring a camera or other recording device (other than a mobile telephone) into
an Event, and you are strictly prohibited from broadcasting, narrowcasting, or recording any
Events (including without limitation on a mobile telephone) without the prior writtenconsent of RISING.
6.10. You agree that you may be filmed, taped, interviewed, photographed, or recorded while
attending an Event, and you consent to RISING or third parties engaged by RISING filming,
taping, interviewing, photographing, or recording you. You further agree that RISING mayuse, publish, edit, incorporate, or otherwise exploit any materials produced under this clause
for any purpose (and authorise others to do the same) without further reference to you.
6.11. Without prejudice to any other rights which RISING or the Event venue may have, if you
contravene any of these Terms of Sale you may:
6.11.1. Be refused entry to, or removed from, the venue;
6.11.2. Have your Ticket confiscated and/or cancelled without refund or recompense; and6.11.3. Be disqualified from purchasing tickets for or entering other Events.
6.12. Where circumstances require, RISING may search a person and/or their possessions prior toentry. Refusal to comply may result in non-admittance.
6.13. Patrons carrying large backpacks and other bags may subject to operational restrictions andmay not be admitted. Cloaking facilities vary according to venue.
6.14. If you are refused entry to an Event for any reason then in accordance with these Terms ofSale, no refund will be paid.
6.15. Ticketholders may be required to produce their ticket(s) as proof of authorised entry at anytime.
7. GIFT VOUCHERS (MOON UNITS)
7.1. You may purchase a RISING gift voucher (Moon Units) to be redeemed for tickets andassociated fees only, to any monetary value.
7.2. Gift Vouchers and unused portions of Gift Vouchers should be spent withing 36 months(three years) from the date of purchase, which is the “expiry” date displayed on the giftvoucher
7.3. Gift Vouchers can be redeemed in person at a RISING box office, online via the RISING
website, via our Customer Service hotline (03)9662 4242 or via live chat on our website.
7.4. Any unused balance will not be refunded or credited on expiry
7.5. Gift Vouchers are non-refundable
7.6. Gift Vouchers cannot be redeemed for cash
7.7. Additional values cannot be added to an existing voucher; however, additional vouchers may
be purchased
7.8. If an order exceeds the amount of a Gift Voucher, the balance must be paid with an alternate
payment method7.9. Gift Vouchers are considered currency. Replacements will not be issued for lost or stolen GiftVouchers
7.10. Standard fees and charges must be applied to all Gift Voucher transactions

7.11. RISING may request an alternative form of payment if we have reason to believe that a Gift
Voucher has been fraudulently obtained and is being used to make purchases
7.12. RISING may provide purchasers of Gift Vouchers with information about the redemption
status of Gift Vouchers.
8. LIABILITY
8.1. You are responsible for your own safety and property when attending an Event, and to theextent permitted by law, you release RISING and its officers, directors, employees,
consultants, licensors, suppliers, and agents from any liability for any claim, damage, injury orloss you may suffer in relation to your attendance at an Event, howsoever caused, including
without limitation due to any negligence or other act or omission of RISING. Events
presented by RISING include, but are not limited to, artistic presentations and displays,
music and performances, food and beverage service and other entertainment.
8.2. You will indemnify RISING and its officers, directors, employees, consultants, licensors,suppliers and agents against any claim, loss, injury or damage suffered by any of them as aresult of your wilful, reckless or negligent act or omission at or in connection with an Event,product or service presented or provided by RISING, or as a result of a breach by you of theseTerms of Sale.
8.3. Except as set out in the LPA Code or under any relevant statutory provision that cannot beexcluded, RISING is not liable (including in negligence) for any claim, damage,compensation, loss, or expense that may be suffered or incurred as a result of an Event being
cancelled, postponed or changed.
8.4. Personal arrangements including travel, subsistence and accommodation relating to an Event
which has been arranged by you are at your own risk.
8.5. You agree that your use of any RISING website to purchase a Ticket is, so far as permissible
under any relevant statute, at your own risk. To the extent permitted bylaw, RISING excludes all liability (including without limitation in negligence) for any direct,
indirect, incidental, special or consequential loss arising out of or in connection with your useof any RISING website or any associated payment process, and makes no representation or
warranty as to the operation or functionality of any RISING website or any associatedpayment process.
9. PRIVACY
9.1. RISING respects the privacy of its patrons and strictly adheres to the principles of the Privacy
Act 1988. Our privacy policy can be viewed on this website, or by contacting RISING. It
contains information about how you can seek to access or correct personal information wehold about you, how you can make a privacy complaint and how we will deal with a privacy
complaint.
9.2. By purchasing a Ticket, attending an Event, or otherwise dealing with RISING, you agree tobe bound by RISING's privacy policy.
9.3. RISING collects personal information for purposes that include organising and conducting
the festival, improving services and, where you have consented, sending you information
about future RISING events, alongside carefully selected special offers from our sponsors.
Generally, we only disclose this information to other companies involved in organising andconducting RISING. We may disclose this information to third parties such as ourcontractors (e.g. IT service suppliers), who may be located overseas (e.g. in the USA). If you
choose not to provide this information, we may not be able to provide you with our services.