JOB DESCRIPTIONJOB TITLE:

Project Coordinator

LOCATION:

PolandDEPARTMENT:

Sales and Marketing

REPORTS TO:

Senior Business Process Manager

GRADE:

Admin – Staff

DATE:

October 2023

JOB PURPOSE:

Reporting to the Senior Business Process Manager, the broad outline of the role will be to provide
a high standard of administration support across a range of accounts but predominantly focussed
on McDonalds in Germany. The role will be mostly internal based (possibility of customer/sitevisits) with a high level of autonomy regarding the day-to-day operation of the customer accounts.

Candidate must be customer centric, flexible, have the ability to organise workload, be proactive
and project manage high value orders. The role is admin orientated and requires goodunderstanding of processes/procedures with defined deadlines. It would also be beneficial if
candidate has worked in a product led environment as position requires interpretation ofdrawings and an aptitude for understanding product range (training will be given).

The role is mostly a reactive role however there will be some degree of proactivity required suchas chasing quotes, promoting our online offering, building rapport with the customer, and offering
product switches all with the aim of increasing market share and order conversions. Candidate
must be confident in these areas and driven to succeed.

BUDGET: N/A
EMPLOYEES: No of Direct reports:

0

No. in total team (departmental)

PRINCIPAL ACCOUNTABILITIES:
1

General Account Administration working to departmental and business KPI’s

2

Order entry – both fast paced and project managed store orders working to tight deadlines

3

Quote generation and chasing for conversion to increase the company’s market share and maintain/growforecasted store numbers per market

4

Liaising with other internal departments to facilitate a smooth process from quote through to post shipment
after sales care

5Deal with any warranty claims for both buyouts and fab with the Warranty Lead to ensure a quick resolution
for the customer

6

Support the AR function of allocated accounts to ensure that overdues are kept to a minimum

7

Perform any other miscellaneous admin duties to support the business

NATURE AND SCOPE:
Reporting to the Senior Business Process Manager, the broad outline of the role will be to provide a high standard ofadministration support across a range of accounts. The role will predominantly be office based (possibility ofcustomer/site visits) with a high level of autonomy required regarding the day-to-day operation of the customer
accounts.
Candidate must be customer centric, flexible, have the ability to organise workload, multitask, be proactive and project
manage high value orders. The role is admin orientated and requires good understanding of processes/procedureswith defined deadlines. It would also be beneficial if candidate has worked in a product led environment as positionrequires interpretation of drawings and an aptitude for understanding product range (training will be given).
The candidate will be expected to achieve our internal KPI’s and give day to day updates on the status of the order/s/Tasks as per our admin log. They will also need to liaise with internal stakeholders i.e. purchasing, engineering etc toensure that the order process runs smoothly and without delay for our customers.
Fluency in German Language is required.
The role is mostly a reactive role however there will be some degree of proactivity required such as chasing quotes,
promoting our online offering, building rapport with the customer, and offering product switches. Candidate must be
confident in these areas and driven to succeed.

PERSON SPECIFICATION
Education / Qualifications (Academic,Professional and Vocational)

ESSENTIAL

DESIRABLE

Educated to at A levelstandard (or equivalent) withgood quality of grades.

Relevant degree or vocational training
pertinent to the role

Fluency In German
Experience

Strong admin experience
within a fast-paced sales
environment. Must have goodattention to detail and processdriven.

Technical sales ideally working in aproduct led environment requiring
interpretation of drawings (full training
will be given)

Technical Knowledge

Displays a good level of I.T.
Proficiency with experience on
ERP systems and Office (focuson Excel)

Background within another KES, OEM orwithin customer environment would bedesirable.
Social media and marketing experience.
Face to face customer selling.

Skills and Behaviors

Confident and with the ability
to build rapport quickly andeasily with customers andinternal stakeholders. Must
have good communication
skills at all levels

Ability to multitask and prioritise
workload effectively to meet deadlines
and internal KPI’s.

GeneralGood team player and driven
to succeed in a customer
orientated environment

Ability to travel where necessary