An Introduction
to the TELEHOUSEChannel Partner Program

FAST quotes
FAST response time
FAST implementation
The TELEHOUSE Channel Partner Programis designed to support our partners inexpediting sales to help you grow yourbusiness—FAST.

What to Expect
When you partner with TELEHOUSE, expect:• Competitive compensation & pricing structure,• Channel Account Managers to support each partner,• Pre and post-sale technical resources & sales support,• Training on TELEHOUSE products and services,• Marketing collateral, sales aids and press releases,• Co-sponsored industry and customer events forpartner’s marketing goals and lead-generation efforts,• Extend customer’s global footprint with one point ofcontact.

The Advantages• Expand customer relationships – offer customer a global footprint,
46 data centers in 12 countries, plus AT&T facilities, along withscalable/managed IT services including CDN, Peering, Cloud andSecurity services.
• Create competitive differentiation – Offer leading edge solutions atcompetitive rates, carrier neutral, minimum Tier 3 data centers(US - SSAE 16 & HIPAA compliant).
• Increase sales – Expand relationships and differentiate your businessas a TELEHOUSE partner.
• Field based resources – Direct access to TELEHOUSE sales
professionals/consultants. One point of contact for each partner andcoordinate resources based on sale with no channel conflict.
• Marketing sales tools – Co branding opportunities & programs tosupport partners’ marketing• Portal based system - 2014

The Real Selling Differences
1. 99.999+% Uptime:• Teleport 25 yrs, Chelsea 3 yrs, LA 16 yrs….

2. Carrier Neutral: no network competition
3. Lowest Monthly Cross Connect fees:• Copper $50, COAX $100, Fiber $150.

4. Remote Hands:• the first 30, tool free, minutes of every help
ticket is included – UNLIMITED;• Avg. Response time is under 20 minutes.

The Real Selling Differences
5. NYIIX public IP peering locations: 111 8th,
85 10th Ave, 60H, 32AoA, 165 Halsey, Teleport.

6. Pricing Model: Metered Power withminimum commitment (like “bandwith CDR”).

7. Agent gets paid on “committed” power.
8. Promotion: up to 25% Discount for Clients’“moving” to new NYC colocation space.

9. Fast Installs: Cabinets under 10 biz days,Cross Connects under 3 biz days.

Telehouse Channel Partner Programs
Two Types:
A. “Referral Partner” • simple referrals Telehouse handles & sells;• fixed % commission of Monthly Recurring
Charges (MRC) paid on applicable Telehouseservices sold, invoiced and paid;• Includes renewals, upgrades or downsizes.
Terms:•Minimum 12 month agreement•Meets all other Agreement terms

The Chelsea Data Center Facility in NY
City.

To request a quote or more info, email
channelpartners@telehouse.com

Telehouse Channel Partner Programs
Two Types:
B. “Agent Referral Partner“ • Agent handles/manages the client relationship;• Tiered compensation % commission based onAgent’s total Telehouse Monthly Recurring
Charges (MRC) paid on applicable Telehouseservices sold, invoiced and paid;• Includes renewals, upgrades or downsizes.

The Chelsea Data Center Facility inNYC.

Terms:•Minimum 12 month agreement•Meets all other Agreement terms
To request a quote or more info, email
channelpartners@telehouse.com

Telehouse Incentive Program
Additional One time Bonus Payments• $1,000 per TELEHOUSE U.S. “full” cabinet
Colo service order, or• $500 per TELEHOUSE U.S. “half” cabinet
Colo service order, and/or• $500 per Telehouse non-U.S colo service.
Terms:•Minimum 12 month terms•Meets all other Agreement terms

The Chelsea Data Center Facility in NYC

To request a quote or more info, email
channelpartners@telehouse.com

About TELEHOUSEThe TELEHOUSE Commitment
Our Vision
We envision a global community that has trustin the protection and security of its data.

Our Mission
To deliver the highest level of Customer
service and offer unsurpassed reliability
within the industry. To continually invest inour global data centers and providesolutions that enable our Customers togrow their business.

About KDDI Company Name :KDDI CORPORATION Data of Establishment: June 1, 1984
 Main Business:

Telecommunications Business President:

Takashi TANAKA Capital:

141,851 million yen Total Employees :19,680 (consolidated base)

Head Office: Garden Air Tower, 3-10-10,
Iidabashi, Chiyoda-ku, Tokyo 102-8460, Japan
Phone: +81-(0)3-3347-0077*As of March 31, 2012
12

TELEHOUSE History
1980’sU.S.A.

1989● New York
Teleport

1990’s2000’s1997● New YorkBroadway
1998

2010’s2011● New YorkChelsea●Los Angeles

EUROPE

1990
1997● London● LondonDocklands North Metro1996● ParisJeuneurs

1999● LondonDocklands East
● ParisVoltaire

2009
2010
2012
● Paris ● London● Frankfurt
Magny Docklands West
● Moscow
2011● Istanbul

ASIA

2000
2008
2010
2012
● Hong Kong ● Beijing● Hanoi● Beijing BDABEZ● Seoul● Shanghai
2013(planned)
2011
Jinqiao● Singapore●Hong Kong ● Shanghai
Zhangjiang
CCCAFRICA2009● Cape Town
2010
● Johannesburg
13Global Partners

Why TELEHOUSE?
For over 25 years, the TELEHOUSE brand has beensynonymous with state-of-the art data center services
throughout the world, with scalable business continuity
solutions adaptable to our clients’ specific requirements.

The Teleport, TELEHOUSE Headquarters

TELEHOUSE Standard••••••Key Features of our Data Centers

Carrier Neutral
Tier 3 / Tier 4 / 2N
State of the art security protection
24 x 7 Operations / Access
Global Standardized service menu
Global Standardized specification,
operation & maintenance(More than 100 self quality standards)• Ideal for Enterprises, Carriers/ISPs, IT
Service Providers, Media/ContentProviders, Banks, Hedge Funds,
Professionals, Manufacturing…
• Over 80% Sites Fully Owned buildingScalability and Flexibility
Custom IT Support Solutions
 Scalable or Managed IT
 System Monitoring Network Management
 Security Service
 Content Delivery Network
 “Cloud” Solutions
 Virtualization

 Global Disaster Recovery
 Purpose built, DR/BC sites

Global PresenceConnecting businesses and people• High NW Connectivity & IP-Traffic Over Our Global Sites

 Peering Exchanges• Focus in Asia Pacific – 5 DC’s in China
 Largest non-Chinese DC provider

 2012 China IDC award: Best 3rd Party
infrastructure award Total ICT solution capability with KDDI• 46 sites across 12 countries

Global LocationsLondon••••

Docklands EastDocklands North & No 2MetroDocklands WestChinaGermany• FrankfurtRussia••••

Beijing BEZ
Beijing BDA
Shanghai Jinqiao
Shanghai Zhangjiang*Japan• Moscow• Tokyo• Osaka
23 Sitesin 9 cities

Hong Kong• Hong Kong CCC

South Korea

France• Magny lesHameaux• Voltaire• Jeuneurs• SeoulTurkey• Istanbul

Los AngelesVietnam• Hanoi

SingaporeSouth Africa• Cape town
• Johannesburg

46 Sites Across 12 Countries

New York• Teleport• Chelsea

Data Centers

London Docklands East

London Docklands NorthLondon Docklands WestLondon Metro

Paris Jeuneurs

Paris Voltaire

Paris MagnyFrankfurt

IstanbulMoscow

Cape Town

Johannesburg

Open
10/2013

Beijing

Beijing BDA

Shanghai Zhangjiang

Shanghai Jinqiao

Hanoi

Singapore

Hong Kong

Hong Kong CCC

Seoul

New York Teleport

New York Chelsea

Los Angeles

46 Sites Across 12 Countries

Connectivity• Multiple connectivity tocarriers, diverse entry paths at
all data centers• Carrier Neutral• Access to World’s Largest
Peering Exchanges• Low Cross Connect Fees
• Voice, Data, IP transit hubs…
• KDDI network

Qualifying Questions• What are the business goals related to this colocation?
Expansion, Cost Savings, new application, DR/BC……

• What are the DC service requirements?
Colocation, IT Services, peering, cloud…

• Which geographic location is preferred?

US East/West Coast, Midwest, Asia, Europe….

• What type of Security or Compliance requirements ?
SSAE 16, HIPPA, PCI or other….

• The “Decision Date” & projected “Start date” of this project?
• How many racks are required day 1? Will this project bephased in? What growth is expected in the first 12 months?
24 months and beyond?
• What are the expected power consumption requirements (kW,kVA, amps) ? Telehouse is a metered power solution with a minimumcommitment.

Qualifying Questions• What are the telecom requirements…voice, data, internet,peering? Do you have any preferred telecom vendors?
See TELEHOUSE’s Carrier/ISP list.
• What Scalable or Managed IT Solution services areneeded? Network management, System Monitoring,
System Security, Virtualization, Cloud, Disaster Recovery– Business Continuity, Content Delivery…other….
• When can we schedule a tour of the facility?
• What are the top 3 driving factors for your decision?
Cost, location, support services, security, telecom, dark
fiber, certification, cloud connections….what priority?
• Who are the top 3 colocation companies being considered?
• Does the project have budget approval?
If yes, who is the primary executive sponsor.
• What is the procurement process? RFP, multi-responses...

TELEHOUSE USA Facilities New York: 2 Data Centers Los
Angeles: 1 Data Center Carrier Neutral - multiple carriers andentry paths.
 Public Peering - NYIIX / LAIIX
 Scalable/Managed IT Services:
Content Delivery,
Public/Private Cloud;
Cloud Security offerings,

System Monitoring
Network Management
DR/BC Planning / Facilities

 Lowest Cross Connect Fees Remote Hands – first 30 tool freeminutes of every help ticket is included- UNLIMITEDSecurity is Our Priority
Features:• CCTV - DVR coverage• 24 X 7 Security Guards• ID card - biometric access• Man-trap• Authorized Access Lists

Facility Specifications
Location

Chelsea/Meat Packing Area
85 10th Ave. (15th St.)New York, NY 10011

FeedertypeSingle Feed

PDU: A, UPS: N+1

Dual Feed(PDU A+A)

PDU: A+A, UPS: N+1

Dual Feed(PDU A+B)

PDU: A+B, UPS: N+1

Provided Area

60,000 square feet

Ceiling Height

12 FeetDiverse Feed

PDU: A+B, UPS: N+1

Raised Floor

18 inchCarriers /ISPs

22; See list on Connectivity

Public Peering

NYIIX (85T, 60H, 111 8th,
32AoA,165Halsey, Teleport)

Building
NetworkMax. Floor Load 100lbs/sft

PowerSupply

Fire Suppression

VESDA Smoke Detection;
Pre-Action Sprinkler
SystemBldg. Power

4.2MW

Installation

Colo Installation 10 Biz Days;
Prewire Cabling 10Biz Days
Cross connects
3Biz Days
Operation Hours 24/7

Diesel Generator N + 1UPS

N+1Power / Rack

Up to 10kWCRAC Config.

N+1Climate
Temp-Humidity
Control
Leak Sensor

Rest SpaceYes

BCP Solution

Customized solution available

Parking Space

Public parking within 2 blocks

O&M

75°F - 65%RH
Yes

Security

7th floor elevator access card,
CCTV surveillance internal andexternal, Man trap with accesscard & biometric security, 24/7
Security Personnel require Photo
ID and access list confirmation.

OthersScalable or Managed IT Services Partners

FAST quotes
FAST response time
FAST implementation
The TELEHOUSE Channel Partner Program isdesigned to support our partners in expediting
sales to help you grow your business—FAST.

28

CONTACT INFORMATION

For information go to our website:
www.telehouse.com/partners/channel-partners