Privacy Policy
Pioneer Ace Airlines Co., Ltd. (hereinafter referred to as "the Company") has
established the following privacy policy, developed a framework for protecting
personal information, and will promote the protection of personal information by
ensuring that all employees recognize the importance of protecting personal
information and are fully engaged in its protection.
Overview of Services to be provided
Air transportation services for passengers and baggage
Personal Information Collected and Methods of Collection
The personal information that the Company collects (hereinafter referred to as A)
and the methods of collection (hereinafter referred to as B) are as follows.
Providing personal information is voluntary; however, if personal information is notprovided, it may impede the performance of our operations and the provision ofservices.
A. Personal Information to be Collected•

Customer Information 1: Company/organization name, department
name, name, address, phone number, email address•

Customer Information 2: Passenger's weight•

Employee Information: Name, age, date of birth, address, phone
number, employment history, family composition, etc.

•Employee Identification Numbers: Personal numbers of employees, etc.

•Recruitment Applicant Information: Name, age, date of birth, address,
phone number, educational background, employment history, etc.

B. Methods of Collection•

Collected through service usage, via web forms, or directly from theindividual in written form.

•

Collected through service usage, via web forms, or directly from theindividual in written form.

•

Collected directly from the individual via web forms.

•

Collected directly from the individual via web forms.

•

Collected directly from the individual or a representative upon identity
verification, or through electronic data.

Purpose of Use of Personal Information
In accordance with Article 18, Paragraph 1 of the Act on the Protection of Personalp. 1

Information (Personal Information Protection Law), the Company will use personal
information within the scope of the following purposes. If it becomes necessary touse personal information beyond the scope of the previously indicated or publiclyannounced purposes, the Company will notify the individual and obtain theirconsent before using the information.
Customer Information 1•

For the provision of air transportation services. These services include, butare not limited to, charter bookings, the sale, issuance, and refund oftickets, the designation and modification of boarding dates and times, theacceptance and delivery of baggage, the issuance of baggage claim tags,
security checks, check-in procedures, airport handling, in-flight services,
and all other related and incidental matters.

•To provide the necessary information to third parties within the scoperequired for the proper execution of operations.

•For the processing of transactions with customers and the retention ofrecords related to those transactions.

•To improve our services and develop new services through market
research, data analysis, and the implementation of surveys.

•To properly execute delegated tasks when we are entrusted with thehandling of personal information by other businesses, either in whole or inpart.

•To exercise rights and fulfill obligations based on contracts with customers
or applicable laws.

•

To send direct mail and make various proposals related to airtransportation services.

•

To provide information, advertisements, or promotions regarding products
or services offered by the Company, our group companies, or other thirdparties to customers.

•To manage transactions after their termination or cancellation.

•To obtain necessary information to respond to inquiries from customers.

•To send greeting cards and provide information about various seminars,receptions, and other events.

•To ensure that transactions with customers are conducted appropriately
and smoothly.

•To perform other related tasks incidental to the above.

Customer Information 21) Weight Verification During Aircraft Boardingp. 2

Employee Information
1) Human Resources and Labor Management (including performance
evaluations, placement, training, and recruitment)
2) Wage Management (including determination of salary and bonuses,
payment of retirement benefits)
3) Health Management (including health check-ups)4) Welfare Services (including financial savings programs)5) Security Management (including crime prevention, disaster prevention, andoccupational health and safety)
6) Business

Management(includingcommunication

aboutbusiness

operations and preparation of various reports)
Employee Identification Number
1) For obtaining and verifying pension eligibility and receiving benefits
2) For obtaining and verifying eligibility for employment insurance and receiving
benefits
3) For procedures related to medical insurance premiums, welfare benefits,implementation of public assistance, and other low-income support measures
4) For completing and submitting tax returns, declarations, and reports to tax
authorities, and for internal administrative purposes of the authorities
5) For other related tasks such as social security, local taxes, disaster prevention,
and any similar administrative tasks as specified by local government ordinances
Information on applicants for employment
1) Administrative procedures related to recruitment selection2) Notification of employment offer, medical examination at the time ofemployment, guidance on joining procedures, etc.
Provision of personal information
We will not disclose or provide your personal information to a third party
except in the following cases
1) With the consent of the individual2) As required by law
3) When necessary to protect a person's life, body, or property, and obtaining
consent from the individual is difficult
4) In the case of business succession due to mergers, company splits, business
transfers, or other reasons

Procedures for Disclosure and Correction of Personal Information
p. 3

[Requests for disclosure, etc. of personal information]① Upon request from the individual for notification of the purpose of use,disclosure, correction, addition or deletion of content, suspension of use,erasure, and cessation of provision to third parties (hereinafter referred toas "Disclosure, etc."), we will conduct an internal investigation of thepersonal information and respond without delay.
However, depending on the content of the request, there may be cases
where we cannot respond to the Disclosure, etc. In such cases, we will
also provide an explanation for the reasons.
② To make a request for Disclosure, etc., please follow the procedure below
and submit your request by mail. Please note that requests may not be
accepted if there are any deficiencies or missing information in therequest. Additionally, for requests related to the disclosure of personal
information or notification of the purpose of use, a handling fee of 1,000
yen per request must be covered with postage stamps.
③ The personal information obtained through the "Request for Disclosure of
Personal Information, etc." will be used solely for handling the inquiry andwill not be used for any other purposes.
When the person themselves make the request
When making a request for Disclosure, etc., please prepare the following
documents and send them via registered mail.
1. Request for Disclosure of Personal Information, etc.
Please download the form from the link above and fill in the required
information.
2. Identification documents
A copy of a document verifying the individual's name and current address,
such as a driver's license, passport, health insurance card, or My Number card(individual number card, photo-only side).
When a representative makes the request
When the person making the request is a legal representative or an agent
appointed by the individual, please enclose the following documents alongwith the documents mentioned in the previous section:
For Legal Representative:
1. Documents to Confirm Legal Representative
A copy of the family register (koseki tohon). If the representative is a parent,p. 4

a copy of the health insurance card showing dependent family members isalso acceptable.
2. Documents to Confirm the Identity of the Legal Representative
A copy of a document verifying the legal representative’s name and current
address, such as a driver's license, passport, health insurance card, or My
Number card (individual number card, photo-only side).
For Agents Appointed by Power of Attorney:
1. Power of Attorney (document attached to request form for disclosure ofpersonal information)
Please download the form from the link above and fill in the required details.
2. Certificate of Seal Impression
A certificate of seal impression issued within the last three months from theindividual making the request.
3. Documents to Confirm the Identity of the Appointed Agent
A copy of a document verifying the agent's name and current address, suchas a driver's license, passport, health insurance card, or My Number card(individual number card, photo-only side).
For detailed information regarding Disclosure, etc., please contact theDisclosure Request Desk.
【Contact Information for Inquiries and Requests Regarding Personal Data】
Company

Pioneer Ace Airlines Co., Ltd.

Address

5th Floor, Haneda Maintenance Center
1-8-2 Haneda Airport, Ota, Tokyo 144-0041

personin Administration Department

chargeContact

Tel：+81-3-6773-5039

Information mail：info@pioneerace.co.jp
Reception

9:00am～5:00pm（Excluding Saturday, Sunday, public holidays,

Hours

year-end and New Year holidays, summer vacations, and othercompany holidays）

Deletion of Personal Information① For Customer Information 1, we will delete it to the extent possible uponrequest, except as required by law.
② For Customer Information 2, it will be anonymized after boarding
according to Operation Manual and stored for two years.

p. 5

Creation of Anonymized Processed Information
When creating anonymized processed information, the following measures
will be taken:1) Process information appropriately in accordance with the standards setby relevant laws and regulations.
2) Implement security management measures to prevent the leakage ofinformation related to deleted data and processing methods, inaccordance with the standards set by relevant laws and regulations.
3) Publicly disclose the categories of information included in the createdanonymized processed information.
4) Avoid actions that could identify individuals from the personal information
used to create the anonymized processed information.
Disclosure Regarding Anonymized Processed Information
Regarding the personal information of our customers that we hold, we willcontinuously create anonymized processed information by taking appropriate
measures to ensure that individuals cannot be identified and that personal
information cannot be restored.
・ Categories of information related to individuals included in the anonymized
processed information: Age, Gender
Use of Cookies
Our website uses Google Analytics, an access analysis tool provided by Google.
Google Analytics uses cookies to collect data. This data is collected anonymously
and does not identify individuals. You can refuse the collection of this data bydisabling cookies in your browser settings. Please check your browser settings formore information.
For more details on this policy, please refer to the Google Analytics Terms of Service
page and the Google Privacy & Terms page.
Handling of Personal Information
To ensure that all employees who handle personal information recognize its
importance and manage it appropriately, we conduct regular education, training,
and awareness programs.
When outsourcing the processing of personal information, we enter into contracts
with the outsourcing parties that include provisions for the proper management of
personal information and ensure effective supervision of these parties.
Please note that the information above may be changed due to amendments in laws
and regulations or other reasons. Any such changes will be announced on ourwebsite, and the changes will take effect from the date of the announcement.

p. 6

We will establish a management system for privacy protection, implement it, andcontinuously review and improve it.

Enactment dateJuly 1, 2024

Pioneer Ace Airlines Co., Ltd.
Representative Director Makoto Taguchi

p. 7