ADVANTAGE+ PACK TERMS & CONDITIONS
These Advantage+ Pack Terms and Conditions (“Terms and Conditions”) are an agreement between you and HTC
Corporation and its Affiliates (“HTC”) and contain important terms and information relating to your Advantage+ Packfor VIVE Enterprise (“Advantage+ Pack”). Please review these Terms and Conditions carefully. BY ACTIVATING YOURADVANTAGE+ PACK, YOU ACCEPT THESE TERMS AND CONDITIONS. If you do not agree to these Terms andConditions, do not activate your Advantage+ Pack.
Limitations. Advantage+ Packs may only be purchased for lawful commercial use, and are not intended for personalconsumer purchase. HTC reserves the right to cancel your Advantage+ Pack if purchased for personal consumer useor any unlawful purchase. Your Advantage+ Pack may only be utilized by the original purchaser or acquirer and may
not be resold, distributed, or otherwise transferred. One Headset (defined below) is required for Advantage+ Pack
activation.
Registration. In order to activate your Advantage+ Pack, you must register for a VIVE Enterprise account online at
http://enterprise.vive.com/portal. Once activated, your Advantage+ Pack may not be disassociated from your VIVEEnterprise account or otherwise transferred, except when your Advantage+ Pack is returned pursuant to a valid
return policy. Please retain proof of purchase for Eligible Products (defined below). Proof of purchase may berequired to confirm eligibility for Advantage+ Pack programs.
Eligible Products. Each Advantage+ Pack shall apply to one VIVE PRO head mounted display (“Headset”; HTC VIVE
head mounted display excluded), the VIVE PRO link control box packaged with the Headset (“Link Box”), and up tosix (6) additional VIVE or VIVE PRO handheld controllers (“Controller(s)”), laser tracking stations (“Base Station(s)”),and auxiliary tracking devices (“Tracker(s)”) in any combination (whether sold separately or as part of a kitted system)(together, the “Eligible Products”). Each Headset, Controller, Base Station and Tracker must be registered to Your
Advantage+ Pack, subject to HTC’s confirmation, within three (3) months of product purchase to be deemed anEligible Product. You may not change, transfer, or remove Eligible Products once they have been registered to yourAdvantage+ Pack.
Dedicated Support. You will be provided with chat support for Eligible Products, and dedicated email support foryour Advantage+ Pack and Eligible Products. Email responses may be expected within one (1) business day of receipt.
Advanced Exchange. The Advanced Exchange program is designed to minimize the amount of time you will be
without your Eligible Products when seeking repair services. This Advanced Exchange program may only be utilizedfor Eligible Products. Product eligibility is determined at the sole discretion of HTC and is limited to the Limited
Warranty Period for your Eligible Product(s). HTC reserves the right not to provide Advanced Exchange for out ofwarranty or otherwise ineligible products. Advanced Exchange is only available to physical addresses within theUnited States and Canada (no P.O. boxes are eligible; U.S. territories and possessions excluded).
a.

Replacement Device. If you are eligible, Advanced Exchange will provide you with a replacement new or
refurbished device (“Replacement Device”) shipped to your designated location. Shipment will be madewithin one business day of your request and receipt of repair ticket, with delivery of the Replacement Device
set for the next feasible delivery date (location dependent). Delivery times may be impacted by customs,weather, and other factors outside of HTC’s control. HTC is responsible for shipping the Replacement Device
and will be liable for any loss or damage to the Replacement Device while in transit to you. Upon delivery
to your designated location, you agree that HTC shall not be liable for any loss or damage to theb.

c.

d.

Replacement Device. The Replacement Device becomes your property upon delivery to your designatedlocation.
Original Device Return. A prepaid label will be provided to you via email following issuance of your repair
ticket. The label provides you with prepaid shipping for the return of your original device (“Original Device”).
You agree to ship your Original Device to HTC within ten (10) business days of the shipment date of theReplacement Device, as indicated on the packaging material. You are solely responsible for shipping theOriginal Device to HTC, and you agree that HTC shall not be liable for any loss or damage to your Original
Device while in transit to HTC. You agree that your Original Device becomes property of HTC upon receipt.
Your Original Device must be returned to HTC without any in-box or out-of-box accessories (i.e. charger,cords). You are responsible for removing any accessories from the Original Device. If you fail to remove
these items or if you send any other accessories with your Original Device, they will become property of
HTC and will not be returned. HTC is not liable for any loss of or damage to such items.
Repairs. If upon receipt of your Original Device, damages found are determined not to be eligible forcoverage under your limited warranty, HTC may, at its sole option, charge you the full retail value for theOriginal Device, or may charge you for the cost of available out-of-warranty repair services.
Fees. In the event you fail to ship your Original Device back to HTC within ten (10) business days of theshipment date of the Replacement Device, but ship the Original back to HTC within twenty (20) businessdays of the shipment date of the Replacement Device, you may be charged a late fee. If you ship yourOriginal Device to HTC more than twenty (20) business days after the shipment date, or fail to return yourOriginal Device to HTC, HTC reserves the right to charge you the full retail value for such Original Device.
Failure to return an Original Device will additionally make you ineligible for further use of Advantage+ packprograms.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ADVANTAGE+ PACK ISPROVIDED WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HTC’SENTIRE LIABILITY IN CONNECTION WITH THE ADVANTAGE+ PACK, INCLUDING RELATING TO THE ADVANCEDEXCHANGED PROGRAM, SHALL NOT EXCEED THE PRICE PAID TO PURCHASE THE ADVANTAGE+ PACK. IN NO EVENTSHALL HTC BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES,INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS, OR GOODWILL, OR USE, LOSS, OR CORRUPTION OFDATA, BUSINESS INTERRUPTION, OR PROPERTY DAMAGE, ARISING OUT OF OR IN ANY WAY RELATED TOADVANTAGE+ PACK, EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONSDO NOT ALLOW THESE LIMITIATIONS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Applicable Law and Venue. These Terms and Conditions shall be governed by the laws of the State of Washington,
without reference to choice of law principles to the contrary. You agree that any action arising from the purchase ofyour Advantage+ Pack shall be filed only in the state and federal courts in King County, Washington, and you hereby
unconditionally consent to the exclusive jurisdiction of such courts over any action in connection with these Termsand Conditions.
Entire Agreement; Severability; Other. These Terms and Conditions set forth the entire agreement and supersede
all prior agreements, representations or understandings regarding the subject matter hereof. HTC reserves the rightto amend these Terms and Conditions from time to time, provided that any amendments will not apply to the Termsand Conditions to which you have already agreed with respect to prior program participation for Eligible Devices. If
any provision of these Terms and Conditions is found to be unenforceable, then the unenforceable provision shallnot affect the enforceability of the remaining provisions. HTC’s failure to respond or act will not be considered awaiver of any of its rights hereunder.