Vehicle Fair Wear And Tear Guide
At Europcar, we constantly strive to provide vehicles of thehighest quality. To help us do so, it is important that you takecare of your vehicle.
Before vehicles are rented, Europcar staff identify and record
any existing damage, with the exception of fair wear and tear.
We also encourage you to perform your own inspection and taketime stamped photographs. If you detect any damage to the vehicle
before leaving the Europcar rental location and it has not beenrecorded on the Rental Agreement, please notify Europcar staff
before you depart so that your rental agreement can be reprinted
and signed. Failure to do so may mean that you lose the rightto dispute that damage to the vehicle occurred during your rental.
Please make sure you have read and fully understand the fair wear
and tear guidelines below before you drive away. The distinction
between reasonable fair wear and tear and unacceptabledamage is clearly outlined below. Damage caused intentionallyor by negligence is never fair wear and tear and is excluded fromthe damage cover Europcar offers. You should always refer to thefull terms and conditions of rental for a full understanding of theexclusions that apply to your rental.
If you have any questions, please ask a member of the Europcar staff.

Fair Wear and Tear Includes:

Fair Wear and Tear Excludes:
Dents

Dents of no more than 20mm in diameter (excludingbonnets and roofs) where the paint surface has not beenbroken and there is no paint removal, paint cracking
or flakinga) Dents of any diameter on bonnets, roofs, wheel arches, 		style lines, door sills or door edgesb) Multiple dents within a specific local area
regardless of sizec) Any damage affecting or penetrating the paintwork

Stone Chips

Isolated stone chips to any panel up to 2mm in diameter

More than 5 stone chips to an isolated area

Scratches
Light scratches:a) Not more than 20mm in length and not
more than 1mm wideb) No paint surface penetrationc) Can be polished out

Any scratch where the metal, plastic
or undercoat is exposed

Bumpers

EAU0384a) Light scuffing or scratches:i) Where there is no paint penetrationii) Which are no more than 20mm in diameter andiii) Which can be polished outb) Isolated stone chips up to 2mm in diametera) Any paint brokenb) Multiple scratches of any sizec) Dents of 20mm in length or more in diameterd) Any damage to a textured bumpere) More than 5 stone chips to an isolated areaVehicle Fair Wear And Tear Guide

Fair Wear and Tear Includes:

Fair Wear and Tear Excludes:

Wheels, Wheel Trims & Tyres

Light scratches & scuffing up to 20mm in lengtha) Wheel trims or hubcaps that are cracked, broken, 		missing, mismatched or not the original wheel trim,or hubcapb) Alloy rims for vehicles if:		 (i) a scuff mark is more than 20mm in length;		 (ii) the alloy rim is cracked, buckled or gouged ; or		 (iii) the alloy rim is mismatched or not the rim			 as originally suppliedc) Tyre tread and sidewall damage to sidewall of tyre
so that the tyre is unroadworthyd) Replacement tyres that differ from thoseoriginally supplied

Windscreen, Windows, Lamps & External Mirrors
Scratches, chipping, cracks, holes or damage to:a) The windscreenb) Windowsc) Lamps andd) External mirror lens,as all such damage may affect the roadworthy statusof the vehicle and may subsequently worsen over timefrom the vehicle continuing to be driven.

Upholstery, Floors, Carpets, Dashboard, Fascia, Trim Interior & Vehicle Cleanlinessa) Light marks that can be removed by vacuum
or general cleaningb) Light scuffing or smears or regular day to day debris
that is removable by general cleaninga) Any permanent damage caused by harshor corrosive materialsb) Tears, cuts, scratches, holes or burnsc) Any damage to the structure, shape or positioningof a seatd) Hair from petse) Excessive soil, mud or sand(other than from regular day to day use)f) Evidence of smoking in the vehicleg) Odours or foreign matterh) Stains or marks that cannot be removed by general 		cleaning or require steam cleaning

Keys, Accessories & Equipment

Minor cosmetic damage that does not in any
way affect the functionality of the keys,
accessories or equipmenta) Loss or damage to keys or remotesb) Damage caused by incorrect fitting of accessories(snow chains, roof racks)c) Damage to aerialsd) Removal or damage to any item supplied with thevehicle (parcel shelf, tools, spare tyre, wheel trims,
hazard triangles, first aid kits, GPS units)