Basic Operations and Pre-Configuration

Positioning of This Document
This document shows basic operations and pre-configuration which is related to the whole process in order toimplement the purchasing process with Ariba.
Operation in the Supplier Side

Image Diagram

Quote
Response
Quote

Shipment

Purchase Order

Receipt
Ship Notice

Invoice
Confirmation

On SAP Ariba, click "Create Ship Notice" tocommunicate the shipping date anddelivery date. It is not eligible for any
services that do not have shipments.
You can click the receipts tab to view theorders which already have been done tillreceiving process on the JAL side.

InvoiceCreation

Receive

Receipt
Information

Order
Confirmation

After you review the purchase order, click"Create Order Confirm" on SAP Ariba to
contact that you received the order.

Refer to the order information and register
the "Invoice" on SAP Ariba.

Ship Notice

Order

Delivery of the quote’s request/response isdigitized. Enter the information for thequote on the system.

Order
Confirmation

Specification
Information

Request for
Quote

Supplier

Quote
Response

JAL

Register
InvoiceInvoice©Japan Airlines, ALL rights reserved.

1

Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
2-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Company Name

3. Basic Settings

5-3. Login ID and Password

3-1. Set Up Users
3-2. Set Notification Mail (Required)2

0. About Ariba Network Usage
0-1.AribaNetwork Terms and Conditions
If you have any questions, please contact to your IT department or the other who knows your IT environment.
• Support browsers• Network environment◆ To get the latest information, go to the link below, and click◆You can connect to the Internet.
the " Supported browsers and plugins" which is on the*There is no need to prepare software etc.
bottom left of the page to check the list of browsers that are
currently supported.
• E-mail Receiving Environment
https://supplier.ariba.com◆ You can receive mail from the domains below:○○○○○○ @ariba.com• Setting up your browser○○○○○@ansmtp.ariba.com◆ Before you log in to the SAP Ariba product:○○○○@sap*Please make sure the settings to receive the
It is required to allow cookies from "ariba.com" in yourbrowser’s privacy preference.
email in HTML.
*Please be careful not to be filtered as the spammail.
*During the operation in the Ariba network, when an “Exception*If you have any filtering, put them in the
Encountered” error is displayed
Allowlist.
Please check the connection environment and the browser settings
which was mentioned above and try to clear the browser cache you
are using.
• Support・ Email Server Cryptographic Protocol
Example) Shortcut for clear cache of GoogleChrome◆ TLS 1.2
• Mac: Command + Shift + Delete• Windows: Control + Shift + Delete©Japan Airlines, ALL rights reserved.

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0. About Ariba Network Usage
0-2.Caution When Using Ariba Network⚫ The communication fee that occur using the Ariba Network will be a burden on the supplier.

⚫ Because the Ariba Network is a cloud service, be aware of the followings:• For the purpose of improving the Ariba Network, there might be some changes in some areas such as the userinterface (screen), the service content, the functions.
• If you are planning to use some tool to perform subsequent processing based on the data downloaded fromthe Ariba Network, please confirm that the new release will not be affected to the operation or will workwithout any problems.

©Japan Airlines, ALL rights reserved.

4

0. About Ariba Network Usage
0-3. Standard and Enterprise Accounts⚫ There are two types of usage (account types) for Ariba Network's supplier account: a standard account and an
enterprise account. Both types can be used for various business transactions with JAL.
Standard Account (SA)• No usage fee• Limited use
Enterprise Account (EA)
• Need to pay usage fee if the amount or volume of transaction exceed the certain number.
• All functions are available in Ariba Network⚫ This manual provides instructions on how to register a Standard Account.
⚫ You don’t need to pay the fee since all suppliers who trading with JAL or JAL group company are standard account.
©Japan Airlines, ALL rights reserved.

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0. Introduction
0-4. Notes•

Be aware of the following when entering values in Ariba:•

Fields with "*" next to the input item
name are input-required items.

••

example)example)If you press "Next" without entering arequired item, the screen will not change
to the next screen but the error items are
displayed in the red.

Don’t use

Don’t use the browser’s "Back"and"Next".
Use "Exit“ or "Next" button which are top-right or bottom-left of the screen.
Use either one.

©Japan Airlines, ALL rights reserved.

6

Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
3-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Password

3. Basic Settings
3-1. Set Up Users

5-3. How to Change the Company Name
5-4. Login ID and Password

3-2. Set Notification Mail (Required)7

1. Transaction Flow Using Ariba (Quote Purchase)⚫ The basic flow diagram for doing business with us is as follows:JAL

Vendor

RFQ MailSpecification
Information

Request for
Quote

Quote
Response

Order Notification Mail
Order

Order
Confirmatin

Receive

Shipment

Quote

Purchase Order
Receipt
Ship Notice

Billing
Confirmation

Invoice
Registration©Japan Airlines, ALL rights reserved.

Invoice8

1. Transaction Flow Using Ariba (Catalog Purchase)⚫ The basic flow diagram for doing business with us is as follows:JAL

Order Notification Mail

Vendor

Order

Order
Confirmation

Receive

Shipment

purchase order

Receipt
Ship Notice

Invoice
Confirmation

Invoice
Registration

Invoice©Japan Airlines, ALL rights reserved.

91. Transaction Flow Using Ariba (Contract Reference Receiving)⚫ The basic flow diagram for doing business with us is as follows:JAL

Specification
Information

RFQ Mail

Request for
Quote

VendorQuote
Response

Quote
Contract Notification Mail
Contract

Purchase Order
Receive

Shipment(Goods only)

Invoice
Confirmation

Invoice
Registration

Receipt

Invoice©Japan Airlines, ALL rights reserved.

101. Transaction Flow Using Ariba (Contract Reference Invoicing)⚫ The basic flow diagram for doing business with us is as follows:JAL

Vendor

RFQ Mail
Request for
Quote

Quote
Response

Quote

Specification
Information
Contract Notification Mail
Contract

Purchase Order

Invoice
Registration

Invoice
Confirmation

Invoice©Japan Airlines, ALL rights reserved.

111. Transaction Flow Using Ariba⚫ The process diagram for doing business with JAPAN AIRLINES is as follows:⚫ There are some cases where the process does not require sending purchase order, order confirmation and ship
JAL Procurement
IBM Requests
notice.
Supplier
Ariba
Department

Department

SAPAriba Standard Purchasing Process①

Catalog Purchase

Quote
Purchase
Without
Purchase
Order

④

Quote
Answer

SelectPR

Order

Order /
Shipping

Receive

Invoice

Matching

Pay

Quote
RequestQuote
Answer

SelectPR

Order

Order /
Shipping

Receive

Invoice

Matching

Pay

Quote
RequestQuote
Answer

SelectPR

Order

Order /
Shipping

Receive

Invoice

Matching

Pay

Receive

Invoice

Matching

Pay

Invoice

Matching

Pay

With Purchase Order

②

③

RFx

Need toReceive
No NeedtoReceive

Quote
RequestQuote
Answer

SelectContract
Terms*Matching: In this step, Ariba system checks consistency of the three points which are a purchase order, receipt and invoice. If there
is a problem with collation, we might contact to the supplier.
*Pay: After the process is completed on Ariba, payment will be done based on the payment terms.
©Japan Airlines, ALL rights reserved.

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Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
2-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Password

3. Basic Settings
3-1. Set Up Users

5-3. How to Change the Company Name
5-4. Login ID and Password

3-2. Set Notification Mail (Required)13

2. Login•

Explain how to log in to Ariba Network.

•

When you are checking the contents of a purchase order, log in to the Ariba Network from the link in the PO mail.

©Japan Airlines, ALL rights reserved.

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2. Login
2-1: Login Method(1) Log in to the Ariba Network.
【Access from PO Mail】① When you receive the order mail, click "Log in Ariba Network" in the mail. The Ariba login screen is displayed.

① Click©Japan Airlines, ALL rights reserved.

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2. Login
2-1: Login Method(1) Log in to the Ariba Network.
【Access from PO Mail】② Enter the user name and password that you registered before.
③ After entering your login information, click "Login". After clicking it, you move to the PO screen.

②Enter(1)③ Click©Japan Airlines, ALL rights reserved.

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2. Login
2-1: Login Method(1) Log in to the Ariba Network.
【Direct access to Ariba Network】① Put the Ariba Network login URL (https: //supplier.ariba.com) in the browser.
② A login screen is displayed. Enter your login information.

③ Click "Log in". After that, you will transition to the home screen.

②Enter

③ Click©Japan Airlines, ALL rights reserved.

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2. Login
2-1: Login Method(1) Log in to the Ariba Network.
If the user name and password that you entered are incorrect, the screen like ① will be displayed.

If you made mistakes for five consecutive times, it will be shown as ②.
【Error Display①】【Error Display②】©Japan Airlines, ALL rights reserved.

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Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
2-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Company Name

3. Basic Settings

5-3. Login ID and Password

3-1. Set Up Users
3-2. Set Notification Mail (Required)19

3. Basic Settings•

Describes how to enter basic settings for Ariba Network.

•

User Preferences• Settings are required when you add a user other than the account administrator.

•

Mail Settings• Set the destination for the notification mail. Order mails will be sent to your registered email address in the
notification mail settings screen.

©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(1) The type of user is described here.
There are two types of users in the Ariba Network.

Account Administrator (Only 1 User in your company)• The account creator of your company will be the account administrator.
• The primary role of the account administrator is to set the followings:• Company information (company name, address, etc.)• Managing users and the roles• Mail address which the notification mail will be sent to• You can also change the account administrator later on.

User (Up to 2000 users)••••

Each member can have a different login ID and password.
The user can have authorities to quote, receive orders and create invoices.
Registration of the user is always available based on your judgment.
To receive notification email of the receiving order, you must set up.
©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(2) Explains how an account administrator creates a user .
(1) Creating a role
The Account Administrator selects the necessary permissions for the business and creates a role.
Role Type

Permission description

1. Permission toreceive an order

Only query orders and order confirmations can be
performed by the user.

2. Permission tocreate an invoices

The user can register an invoice.

3. Permission to
do all operations

The user can do all operations(2) Create users and assign roles
After creating a user, assign the roles that are required for each user‘s business to the user.
*This content is managed freely by the suppliers, and it is not managed by JAPAN Airlines.

Account
Administrator

Role: Permission toreceive an orderAccount
User 1

Clients
Company A

Roles: Permission tocreate an invoices

Account
User 2

Clients
Company A

Role: Permission to do
all operations

Account
User 3

Clients
Company B©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(3) Open the user preferences screen.
① Click "User icon" at the top right of the screen.

① Click② Click "Settings".
③ Click "Users".

③ Click② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(4) Create a role.
① Click on "Manage Roles".

② Click "Create Role (+ icon)".

① Click② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(4) Create a role.
③ Enter the "name" and "description" of the role.

③ Enter©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(4) Create a role.
④ From the list of permissions displayed in the "Permissions" section, check the permissions you want to assign to therole that you want to create.
*Multiple selections are available. The grayed-out permissions are not available (due to the functionality that is
not available in the SA account)* Once a quote has been received, the permission to receive a quote will be available for selection.

④ Check©Japan Airlines, ALL rights reserved.

26

3. Basic Settings
3-1: Set Up Users

Account Admin(4) Create a role.
⑤ After selecting the permissions for the role, click "Save" at the top of the screen.

The assigned permissions are saved.

⑤Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(5) Create a user and assign permissions.
① Click "Manage Users".

② Click "Create User (+ icon)".

① Click② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(5) Create a user and assign permissions.
③ Enter the user's information (from A to D).

④ Select the role that you want to assign to the user in the Role Assignment section.
*Please enter your email address forthe entry below: (A) and (B).
Usernames that have already beenused are not available.

⑤ Click(A) Username

The username used in login

A(B) E-mail address

B③EnterC

Notification mail after creating theuser will be sent to this address.

D(C) First name
Please enter a user's first name.

(D) Last Name
Please enter the user’s surname.
⑤Click “Done”.

④ Select©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

Account Admin(5) Create a user and assign permissions.
⑥ Confirm that the user you created is added in the managed users tab.

⑥ Confirm©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

User(6) Check the two emails sent to the email address which was entered in the user creation screen and log in.
① Confirm "Username".

② Check the "Temporary password".
③ Click the login URL.

User ID Announcement

Account Password Announcemet① Confirm② Confirm③ Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

User(6) Check the two emails sent to the email address which was entered in the user creation screen and log in.
④ Enter the "username" that you have checked.

⑤ Enter the temporary password.
⑥ Click "Log In".

④ Enter⑤ Enter⑥ Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

User(7) Set the new password.
① Enter in the item from A to C.

② Click "Submit".
(A) Current Password

Enter the temporary password.
(B) New Password
Enter the new password.

(C) Confirm Password
Re-enter the new password.

① Input

A
B
C② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-1: Set Up Users

User(8) Make sure that the home screen is displayed.

©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(1) Open a notification email settings for the purchase order.
① Click "User icon" at the top right of the screen.

② Click "Settings".

① Click③ Click "Electronic Order Routing".

② Click③ Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(2) Uncheck a box for "Non-Catalog Orders with Part Numbers".

Uncheck©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(2) Set "Email" as a routing method for "New Order" of "Catalog Orderes without Attachments".
① Click the pull-down on the right of "Catalog Order without Attachements."② Click on "Email".

① Click② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(3) Add the address of the person who wants to receive an order vie email, separated by a comma. Set "Email" as arouting method for "New Order" of "Catalog Orderes without Attachments".
* The e-mail address of the account administrator has been set here.
* Up to 5 addresses can be set. It is also possible to set a group address.

Add©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(4) Select the content and attachment that is included in the order notification email. Check three of the followings:• Attach cXML document in the email message• Include document in the email message• Attach PDF document in the email message

Check©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(5) Save the setting of the order notification mail.
① Click "Save" at the top or bottom of the screen.

② Click the "Close" button, when "Your profile has been successfully updated" was displayed at the top of the screen.
① Click② Click©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(1) Open a notification email settings for the invoice.
① Click "User icon" at the top right of the screen.

② Click on "Settings".
① Click③ Click on "Electronic Invoice Routing".

③ Click©Japan Airlines, ALL rights reserved.

② Click

41

3. Basic Settings
3-2: Set Notification Mail

Account Admin(7) In the "To email addresses" of the notifications field, add the address in which you wish to receive notifications,separated by a comma.
* The e-mail address of the account administrator has been set here.
* Up to 3 addresses can be set. It is also possible to set a group address.

Add©Japan Airlines, ALL rights reserved.

42

3. Basic Settings
3-2: Set Notification Mail

Account Admin(8) Check the timing when you want to send a notification email.

Check©Japan Airlines, ALL rights reserved.

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3. Basic Settings
3-2: Set Notification Mail

Account Admin(9) Save the setting of the invoice notification mail.
① Click "Save" at the top or bottom of the screen.

② Click the "Close" button, when "Your profile has been successfully updated" is displayed at the top of the screen.
① Click② Click©Japan Airlines, ALL rights reserved.

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Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
2-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Company Name

3. Basic Settings

5-3. Login ID and Password

3-1. Set Up Users
3-2. Set Notification Mail (Required)45

4. About the Support System
4-1. Location of the Available Materials
In the Portal Site for Supplier, various materials for our suppliers are stored.
If you have any questions, please check the "Information Portal for supplier" and the "Help Center" before you contact us.

©Japan Airlines, ALL rights reserved.

46

4. About the Support System
4-1. Location of the Available Materials(1) Open the information portal site for the supplier.
① Click "User icon" at the top right of the screen.

② Click "Settings".

① Click③ Click on "Customer Relationships".

③ Click② Click©Japan Airlines, ALL rights reserved.

47

4. About the Support System
4-1. Location of the Available Materials(1) Open the information portal site for the supplier.
④ Click the value on the column of the supplier information portal which is right of our name. You will transition to theinformation portal site for the supplier.

④ Click©Japan Airlines, ALL rights reserved.

* The information portal site for suppliers is currently under
maintenance.

48

4. About the Support System
4-2. Ariba Network Standards Document and Movies(1) Transition to the Learning tab of the help center in order to access Ariba Network's standard documentation andmovies.
① Click on the "Help" at the top right of the home screen. A tab appears from the right of the screen.

©Japan Airlines, ALL rights reserved.

① Click

49

4. About the Support System
4-2. Ariba Network Standards Document and Movies(1) Transition to the Learning tab of the help center in order to access Ariba Network's standard documentation andmovies.
② Click on "Support" at the up right of the screen. After click it, you will transition to the Learning tab in the help center.
② Click©Japan Airlines, ALL rights reserved.

50

4. About the Support System
4-2. Ariba Network Standards Document and Movies(2) Review the documents related to SAP Ariba.
If you want to check the product documentation: Check the contents of the product documentation tab.
If you want to check the movies: Check the contents of the Tutorial tab.
* Learning is designed to allow users interested in product technical documents to view the entire library of the productdocumentation and tutorials.
* Only some documents can be viewed in the environment before logging in.

©Japan Airlines, ALL rights reserved.

51

4. About the Support System
4-3. Help CenterIf you want to know anything about Ariba Network, please use the help center to search for.
① Enter the contents you want to search for.
② Click the "Magnifying glass" button.

① Enter② Click©Japan Airlines, ALL rights reserved.

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4. About the Support System
4-4. Support System and Contact Information
Inquiry and contact information are as follows:

InquiryJAL

SAP Ariba
Ariba Network

Afterregistration iscompleted

Contact Information➢ Questions about electronic procurement in general➢ Rules and procedures for business purchasingtransactions etc.
➢ About Business/Operation【Example】From when you receive a purchase ordervie the Ariba Network/ necessity of creating an invoice/request to change the content of the purchase order➢ Questions about the account registration
procedure• About Ariba Network registration
procedures• About initial settings of the users andpermissions➢ Questions after the account registration• Inquiry about passwords• Inquiry about the defect©Japan Airlines, ALL rights reserved.

Representative Email Address
E-mail: an-info@jal.com

Ariba Customer Support:
Please submit a request for support from the web.
Customer support will contact you by phone etc.
The submission procedure is on the following page:The video is available from here.
*Even before an Ariba Network login, you can submit it.
53

4. About the Support System
4-5. Procedure for Contact Customer Support (1/7)① Click the icon of the help on the top right of the home screen.
【If you cannot log in】
You can access the help center without logging in.
Access the login screen and click the "help" on the top right of the screen.

① Click① Click©Japan Airlines, ALL rights reserved.

54

4. About the Support System
4-5. Procedure for Contact Customer Support (2/7)② When the help center menu is displayed from the right of the screen, click "Support". After clicking it, the Help Center
screen is displayed.
② Click©Japan Airlines, ALL rights reserved.

55

4. About the Support System
4-5. Procedure for Contact Customer Support (3/7)③ Enter keywords in "I need help with".
④ Click "Start". *If you do not do ④, the following query menu will not be displayed.

③ Enter④ Click©Japan Airlines, ALL rights reserved.

56

4. About the Support System
4-5. Procedure for Contact Customer Support (4/7)⑤ Find the appropriate FAQ and the need to do buttons and check the contents.

⑤ Check©Japan Airlines, ALL rights reserved.

57

4. About the Support System
4-5. Procedure for Contact Customer Support (5/7)
【If you want to receive support by phone call】⑥ Click on "Something else". After clicking it, a phone call menu opens.
* Phone call is only in English.
⑦ Click "Get help by phone".

⑥ Click⑦ Click©Japan Airlines, ALL rights reserved.

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4. About the Support System
4-5. Procedure for Contact Customer Support (6/7)⑧ Fill in the form and click "submit".
Note: Items marked with '*' must be filled in.
You can also enter mobile phone number.
Example: 201-555-0123
Country Code: + 1
Check number: 2015550123©Japan Airlines, ALL rights reserved.

59

4. About the Support System
4-5. Procedure for Contact Customer Support (7/7)⑨ Click "Submit". After clicking it, "Your request has been submitted to SAP Ariba Customer Support." is displayed on
the screen.
⑩ Click "OK" to return to the Support Center screen.
You will also receive an email notification that the service request has been submitted.
Please wait until SAP customer support team calls you.
* The response time of customer support is 9:00-18:00 weekdays.

©Japan Airlines, ALL rights reserved.

60

Table of Contents
0. About Ariba Network Usage

4. About the Support System

0-1. Ariba Network Terms and Conditions

4-1. Location of the Available Materials

0-2. Caution When Using Ariba Network

4-2. Ariba Network Standards Document andMovies0-3. Standard and Enterprise Accounts
0-4. Notes

4-3. Help Center

4-4. Support System and Contact Information
1. Transaction Flow Using Ariba
2. Login
2-1: Login Method

4-5. Procedure for Contact Customer Support
5. Appendix

5-1. How to Change Account Admin
5-2. How to Change the Company Name

3. Basic Settings

5-3. Login ID and Password

3-1. Set Up Users
3-2. Set Notification Mail (Required)61

5. Appendix
5-1. How to Change Account Admin

Account Admin(1) Change the email address of the account administrator.
① On the "Ariba Network" home screen, click the "User icon" at the top right of the screen.
② Select "My Account".

① Click② Click©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(1) Change the email address of the account administrator.
③ Update changes such as "username", "mail address," "last name", "first name" and "phone number".

③ Update③ Update©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(1) Change the email address of the account administrator.
④ Click "Change password".
⑤ The Screen for change password is displayed, enter "current password" and "new password".
⑥ Click "Save password".

⑤ Enter④ Click⑥ Click©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(1) Change the email address of the account administrator.
⑦ Click "Save" to finish the setting.
*【Important Note】 Once you have completed the above tasks, please remember to share your username andpassword with your new account administrator.
⑦ Click©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(1) Change the email address of the account administrator.
① The email with the subject "Confirmation of Your Updated Email Address" will be sent to the new accountadministrator. Click the link in the body to process the confirmation.
② When the "AN" screen is opened, the email address is updated as the new account administrator's email address.

©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(2) Change the notification mail settings for the purchase order.
① Click on the "User icon" at the top right of the Ariba Network Network home screen.
② Click "Settings".
③ Click "Electronic Order Routing".

③ Click©Japan Airlines, ALL rights reserved.

① Click② Click

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5. Appendix
5-1. How to Change Account Admin

Account Admin(2) Change the notification mail settings for the purchase order.
④ Confirm that the routing method is "E-mail" for the new order of "Catalog Orders (without Attachments)". The e-mailaddress of the account administrator have been set.
⑤ Change E-mail address from the email address of "Previous account administrator" to the one of "New accountadministrator".
* For further notification settings, it is not necessary to change the settings because it is defined as same routing with thefirst line setting.
⑤ Change④Confirm©Japan Airlines, ALL rights reserved.

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5. Appendix
5-1. How to Change Account Admin

Account Admin(2) Change the notification mail settings for the purchase order.
⑥ Scroll to bottom of the screen. Change the address to the email address of "New account administrator" to set it as
the email which receives notification when a special event occurs, such as when an order cannot be delivered..
⑦ Click "Save" at the top or bottom of the screen.
⑧ Click "Close" when "Your profile has been successfully updated" is displayed to go back to the home screen.
⑥ Input⑦ Click⑧Confirm©Japan Airlines, ALL rights reserved.

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5. Appendix
5-2 How to Change the Company Name

Account Admin(1) Open the company profile screen.
① Click the user icon on the top right of the Ariba Network Network home screen.
② Click on "Company Profile".

① Click② Click©Japan Airlines, ALL rights reserved.

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5. Appendix
5-2 How to Change the Company Name

Account Admin(2) Enter the required information on the basic tab.
① Click on the "Basic" tab.
② Enter values in "Company name" and "Company name (alphanumeric character)."③ Click "Save".

③ Click① Click② Enter©Japan Airlines, ALL rights reserved.

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5. Appendix
5-2 How to Change the Company Name
(3) Enter the required information on the Contacts tab.
① Click on the "Contacts" tab.
② Enter a new email address in "Main Email."③ Click "Save".
④ Please tell us that you change the email address.

Account Admin③ Click① Click② Enter©Japan Airlines, ALL rights reserved.

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5. Appendix
5-3. Login ID and password

Account Admin

If the predecessors email address is still usable.
https://supplier.ariba.com Click on "Forgot Password" in the login screen.
2. On the reset password screen, enter the e-mail address and click "Submit" in the e-mail address items.
3. If you receive an email, please select "Click here" on the password reset email page.
* If you have more than one account, click the link that you want to reset your password for.
4. On the reset password screen, enter a new password and confirm it, and click "Submit".
1.

If the predecessors email address is not usable*There are three ways to do this.

Method 1.
Please ask your company‘s IT department to restore the email address of the retirees temporarily, then log in to the
AribaNetwork and change the administrator.
Method 2.
Please create a new account. After receiving a trade request email from Ariba, please perform a new registration process.
Method 3.
Please contact Ariba Customer Support to check the administrator information of the retirees.
*Note: This investigation is done by a global security management group instead of us. Hence, we can't promise that they
deal with that quickly.
©Japan Airlines, ALL rights reserved.

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Modification Log
File Name

JAL_Ariba_SA_1_Basic Operations and Pre-Configuration_v0.1.pptx

File Location-

Change History
Date
Ver.
Modified
0.1
2021/4/10

IBM Iwasaki-

Draft Creation

0.1

IBM Arai-Create English Version

2021/4/19

Approval History
Approval date
Ver.

Where tochangeResponsible

What to change

approved by

Review date

Review by

2021/4/27

IBM
Shibasaki

Approval Comment©Japan Airlines, ALL rights reserved.

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