1

Imprint
FAG Industrial Services GmbH
Kaiserstraße 10052134 Herzogenrath
Germany
Telephone: +49 (0) 2407 9149 66
Telefax: +49 (0) 2407 9149 59
Email: industrial-services@schaeffler.com
Webside: www.schaeffler.com/services
All rights reserved.
No part of the documentation or software may be reproduced in any form or processed, duplicated or
distributed using electronic systems without our written consent. We would like to point out that thedesignations and brand names of the various companies used in the documentation are generally
protected by trademark, brand and patent laws.
Microsoft, Windows and Internet Explorer are brands or registered trademarks of the Microsoft
Corporation in the USA and/or in other countries. Firefox is a trademark of the Mozilla Foundation.
Version 2.2
Original user guide.
© 23/07/2015 - FAG Industrial Services GmbH

2

Contents

Contents
1........................................................................................................................................... 4
Generell
1.1

2

About
..................................................................................................................................................................................
this guide4...........................................................................................................................................
5
Networkbasics FAG SmartCheck
2.1

What
..................................................................................................................................................................................
is a network?
5

2.2

What
..................................................................................................................................................................................
is the TCP/IP protocol?
5

2.3

What
..................................................................................................................................................................................
is a IP address?
5
2.3.1

What......................................................................................................................................................................................
is a subnet mask?
5

2.3.2

What......................................................................................................................................................................................
is the difference between IPv4 and IPv6?
6

2.4..................................................................................................................................................................................
6What
is a hostname?

2.5

What
..................................................................................................................................................................................
is a MAC address?
6

2.6

What
..................................................................................................................................................................................
is a DHCP server?
6

2.7

What
..................................................................................................................................................................................
is a gateway?
7

2.8

What
is a proxy?
..................................................................................................................................................................................
7
2.8.1

2.9

Deactivate......................................................................................................................................................................................
proxy
7

What
..................................................................................................................................................................................
is a browser cache?
9
2.9.1

Clear
......................................................................................................................................................................................
browser cache10..................................................................................................................................................................................
12
2.10 How
to determine the active IP address?
2.10.1 Determine......................................................................................................................................................................................
the IP address of the PC
12
2.10.2 Determine
the IP address of the FAG SmartCheck device......................................................................................................................................................................................
13..................................................................................................................................................................................
14
2.11 How
to set the IP address?
2.11.1 Setting......................................................................................................................................................................................
the IP address of the PC
14
2.11.2 Setting
the IP address of the FAG SmartCheck device......................................................................................................................................................................................
16

2.12 How..................................................................................................................................................................................
to test an IP address with PING?
17
2.13 How..................................................................................................................................................................................
to integrate a FAG SmartCheck device into a network?
19
2.13.1 Connect......................................................................................................................................................................................
FAG SmartCheck device directly with the PC (without network)19
2.13.2 The......................................................................................................................................................................................
FAG SmartCheck device is located in a network without DHCP
20
2.13.3 The......................................................................................................................................................................................
FAG SmartCheck device is located in a network with DHCP
21

2.14 What..................................................................................................................................................................................
if I cannot reach the FAG SmartCheck device?
22
2.14.1 Connection......................................................................................................................................................................................
problems in the FAG SmartUtility or FAG SmartUtility Light software
22
2.14.2 Connection
problems in the FAG SmartWeb software......................................................................................................................................................................................
233...........................................................................................................................................
24
Contact/ Support.........................................................................................................................................................0
Index

3

1

Generell
1.1 About this guideThis document describes the basics of computer networks. Most of it is common knowledge, some parts are specific to
the vibration monitoring system FAG SmartCheck, the FAG SmartUtility or FAG SmartUtility Light software, the FAG
SmartWeb software and the operating system Microsoft Windows 7.

Further information
The FAG SmartCheck vibration monitoring system also includes the integrated FAG SmartWeb software. To operate the
FAG SmartCheck device, you will also need the supplied FAG SmartUtility Light software. You also have the option ofpurchasing the FAG SmartUtility, which features enhanced functionality.
The vibration monitoring system and the software products are dealt with in separate manuals.

Symbols used

This sym bol indicateshelpful additional inform ation anddevice settings or practical tips that w ill help you to perform activities m ore efficiently.

Cross-reference symbol 4 : This symbol refers to a page in the manual that provides further information. If you arereading the manual in PDF format on screen, clicking the word to the left of the cross-reference symbol will take you
straight to the section in question.

4

Network basics FAG SmartCheck2

Network basics FAG SmartCheck
2.1 What is a network?
A network is a connection of several computers or other network-compatible devices, like e.g. a FAG SmartCheck device.
The connection can be realized by Ethernet LAN (Local Area Network) or by WLAN (Wireless LAN).
There are public networks (e.g. the Internet), where each network address
networks (e.g. company networks).

6

must only exist once and local private

2.2 What is the TCP/IP protocol?
To understand each other, all members of a computer network need a common language, which is called protocol.
Among different protocols, the most commonly used protocol is the TCP/IP protocol (Transmission Control Protocol /Internet Protocol). The following documentation is restricted to the TCP/IP protocol.

2.3 What is a IP address?
In a telephone network each member needs a telephone number. Accordingly each member of a computer networkneeds an identification number. In TCP/IP networks this identification number is called IP address. A commonly used
IPv4 address is a number built of 4 parts, where each part is a number between 0 and 255.
Example:IP address
192.168.1.22
10.13.100.5

2.3.1 What is a subnet mask?
The subnet mask is also a number built of 4 parts, where each part is a number between 0 and 255. A subnet mask
determines, which parts of the associated IP address must be identical, so that 2 network members can communicate.
The number 255 says "this part must be identical", the number 0 says "this part does not matter".
Example:Subnet mask

255.255.255.0

Member A

192.168.1.50

Member B

192.168.1.70

Member C

192.168.2.90

Members A and B can communicate, because they are only different in the 4th part. Member C cannot
communicate, because his IP address is different in the 3rd part, but the subnet mask is not 0 here. With asubnet mask of 255.255.0.0 member C could also communicate.

The subnet m asks 255.255.255.0 and 255.255.0.0 are the m ost com m only used ones.
Values 1-254 are also possible; then the check is perform ed on bit basis, but this is not subject
to this introduction.
A subnet m ask calculator can be found at http://w w w .subnet-calculator.com .

5

2.3.2 What is the difference between IPv4 and IPv6?
There are IP addresses of the fourth (IPv4) and the sixth generation (IPv6). IP addresses of the fourth generation (IPv4)
consists of 4 parts. The IPv4 protocol provides an address space of max. 256*256*256*256 = approximately 4 billion IP
addresses. That is not enough in the foreseeable future. For this reason, the Internet protocol of the sixth generation(IPv6) was invented. The IPv6 protocol provides 340 sextillion addresses. This IP addresses consists of 8 parts.
Example:Protocol version

IP address

IPv4

192.168.1.22

IPv6

2001:0db8:85a3:08d3:1319:8a2e:0370:7344

2.4 What is a hostname?
A hostname is a unique name of a network member in a network. A hostname is usually easier to remember than for
example an IP address. Each FAG SmartCheck device, a hostname can be assigned (see chapter "Setting the IP addressof the SmartCheck device" 16 ).

2.5 What is a MAC address?
The MAC address (Media-Access-Control address; or also called physical address) is a globally unique number of each
network adapter hardware. Typically, a MAC address consists of 6 bytes which are written in hexadecimal. Because each
MAC address is unique, it is often used as a serial number of a device, e.g. with the FAG SmartCheck device.
Example:MAC address
f4:3d:80:00:16:b5

2.6 What is a DHCP server?
IP addresses can be assigned statically or dynamically. In the static assignment a network member gets a permanent IP
address. With dynamic assignment, a network member gets after each power-on its IP address from a so-called DHCP
server (Dynamic Host Configuration Protocol).
A DHCP server manages a pool of IP addresses and assigns each network member (also known as DHCP client) an IP
address if he requests one. This IP address must not always be the same, but this can be enforced, if the systemadministrator configures a fixed IP address for the associated MAC address.
The FAG SmartCheck device can work with a fixed IP address as well as receiving its address from a DHCP server. The
latter corresponds to the delivery status of the FAG SmartCheck device.

6

Network basics FAG SmartCheck

2.7 What is a gateway?
A gateway is a juncture for a number of different networks or subnets. Today mostly "default gateway" were used, that
simply transmit all requests to foreign networks or subnets according to their configuration settings:

Example:The members from the networks A and B may not communicate normally, because their IP addresses belong todifferent networks. But if each member sends his requests to his gateway instead, the gateway can forward therequest accordingly. Therefore a gateway has multiple IP addresses, one for each network.

2.8 What is a proxy?
A proxy is also a connector between different networks. But a proxy acts more as a representative for a network withrespect to other networks.
Compared to a simple gateway, a proxy can analyze the data traffic, filter requests, make modifications or buffer
answers. Thus, they are quickly available in case of recurring requests, which is mainly important in the Internet traffic.
Often, a network member is configured in a way, that it does not send all inquiries directly to the target address, butinstead of that it sends to the proxy.

2.8.1 Deactivate proxyIf you cannot reach the FAG SmartCheck device, this may be due to the proxy settings in your Internet browser. Then
you cannot reach a SmartCheck device that is connected to a PC 23 .

You have to deactivate the proxy, if you connect the FAG Sm artCheck device directly w ith thePC.

You can disable the proxy in your Internet browser as follows:7

Deactivate proxy in Mozilla Firefox
Click on the button Open menu.

Open Advanced in the Settings section.
Select the Network tab andclick in the Connections area on Settings.
Select the connection settings No proxy and click OK.
Close the settings.

8

Network basics FAG SmartCheck

Deactivate proxy in Microsoft Internet Explorer
Click on the button Extras.

Open the Internet Options.
Select the Connections tab andclick LAN Settings.
Disable all 3 checkboxes and click OK.
Close the settings.

2.9 What is a browser cache?
The browser cache is a buffer which stores temporarily graphics, scripts and other web page content locally stored on
the user's PC. This will speed up many operations, because these data do not have to be downloaded again the nexttime.
Sometimes the browser cache contains outdated data without recognizing this. As a result the SmartWeb web interfaceof the SmartCheck device is no longer functioning properly.

If you update the FAG Sm artCheck firm w are, please clear the brow ser cache.

92.9.1 Clear browser cache
You can clear the browser cache in Mozilla Firefox and Internet Explorer as follows:
Clear browser cache in Mozilla Firefox
Click on the button Open menu.

Open Advanced in the Settings section.
Select the Network tab andclick in the Cached Web Content area on Clear now.
Click OK.

10

Network basics FAG SmartCheck

Clear browser cache in Microsoft Internet Explorer
Click on the button Extras.

Open the Internet Options.
Select the General tab andclick in the Browsing history area on Delete.
Select the options Preserve Favorites website data and Temporary Internet Files andclick on Delete.

Please do not select the other options. O therw ise m ore data w ill be deleted, as required.

Close the settings.

11

2.10 How to determine the active IP address?
The following section describes how you can determine the active IP address of your PC and the IP address of the FAG
SmartCheck device.

2.10.1 Determine the IP address of the PC
To determ ine the IP address of your ow n PC, your PC m ust already be connected via netw ork
cable to a netw ork or a netw ork device.

You can determine the IP settings of your PC under Windows 7 as follows:
Click Start on the Windows taskbar.
Enter CMD into the search field and press Enter.
The window with the Windows command prompt opens. Here you can enter MS DOS commands and other computercommands after the > prompt.
Type ipconfig and press ENTER.
Now the IP address

5 , the subnet mask 5

and the default gateway

You can close the Windows command prompt by clicking

12

Close.

7of your PC will be displayed.

Network basics FAG SmartCheck

2.10.2 Determine the IP address of the FAG SmartCheck device
You can determine the IP settings of the FAG SmartCheck device in the FAG SmartUtility or FAG SmartUtility Lightsoftware as follows:
Open the FAG SmartUtility or FAG SmartUtility Light software.
Click Open devices.
Search the desired device in the list by its serial number

6

or name and read the IP address.

You can find further inform ation to the dialog "O pen devices" in the FAG Sm artUtility or FAG
Sm artUtility Light softw are m anual.

13

2.11 How to set the IP address?
The following section describes how you can set the active IP address of your PC and the FAG SmartCheck device.

2.11.1 Setting the IP address of the PC
Your PC needs a suitable IP address 12 to be able to com m unicate w ith a netw ork (or FAG
Sm artCheck device). To determ ine the IP address of your PC, your PC m ust already beconnected via netw ork cable to a netw ork or a netw ork device.

You can set the IP address of your PC under Windows 7 as follows:
Click Start on the Windows taskbar.
Click Control panel.
In the area "Adjust your computer's settings" set view by Category.
Select Network and Internet and click Network and Sharing Center.
Click Connections and then click Local Area Connection.

The dialogue "Local Area Connection Status" opens.

14

Network basics FAG SmartCheck

Click Properties.
Select Internet Protocol Version 4 (TCP/IPv4) in the list and click Properties.
Select Use the following IP address and enter the desired IP address and Subnet mask.
If necessary, you can also enter the default gateway. In this case please contact your system administrator.
Click OK.
Close the Network properties.

15

2.11.2 Setting the IP address of the FAG SmartCheck device
You can set the IP address of a FAG SmartCheck device in the FAG SmartUtility or FAG SmartUtility Light software as
follows:
Start the FAG SmartUtility or FAG SmartUtility Light software.
Click Edit device settings.
Select the desired SmartCheck device whose settings you want to edit.
Click Next.

Select the DHCP mode No DHCP.
Enter the IP address, the subnet mask and if necessary the default gateway.
If necessary, adjust the hostname.
Click Next, to send the settings to the SmartCheck device.

Contact your system adm inistrator to get the IP address, the subnet m ask and the default
gatew ays.
The hostnam e is by default "Sm artCheck" plus the last 6 digits of the serial num ber 6 of the
FAG Sm artCheck device (e.g. "Sm artCheck001b95"). You should change this value only if yoursystem adm inistrator this requests.
You w ill find m ore inform ation about the dialogue "Edit device settings" in the FAG
Sm artUtility or FAG Sm artUtility Light softw are m anual.

16

Network basics FAG SmartCheck

2.12 How to test an IP address with PING?
With the Command Prompt command "Ping" you can check whether a network member is reachable.
Proceed as follows:
Click Start on the Windows taskbar.
In the search box, type CMD and then press Enter.
In the Command Prompt window you can enter MS DOS commands and other computer commands.
Behind the angle bracket character (>) enter the command ping and the IP address, which you want to test, e.g.
"ping 172.28.205.153".
Press ENTER.
Now the PC sends echo request packets to the other member, that the other must answer mandatory.

The member is reachable
If the member can be reached, a message similar to the following will be shown:

The transmitted echo request packets have been received completely.

The member is not reachable
If the member cannot be reached or does not answer, a message similar to the following will be shown:

The transmitted echo request packets have not been received again.
Possible causes are:an incorrect IP address: Please check the IP address

5 .

an incorrect subnet mask: Please check the subnet mask

5 .

the member does not exist (due to a switched-off device, a cable break or an other defect).

17

The member is not reachable, because he is located in a foreign network
If the member is located in a foreign network that is generally not reachable, a similar message to the following will beshown:The transmitted echo request packets have been received completely. but the destination host is not reachable.
Possible cause:
The Gateway

18

7

cannot forward to the desired IP address.

Network basics FAG SmartCheck

2.13 How to integrate a FAG SmartCheck device into a network?
This section describes how you can integrate a FAG SmartCheck device in a computer network.
The following scenarios are considered:
Connect the FAG SmartCheck device directly with the PC (without network) 19
The FAG SmartCheck device is located in a network without DHCP 20
The FAG SmartCheck device is located in a network with DHCP 21

M ake sure that the FAG Sm artCheck device is supplied w ith pow er and that the device isready-for-operate.
Connections via router in an other netw ork are not included in this docum entation. Ask yoursystem adm inistrator if necessary.
If you cannot reach the Sm artCheck device, please refer to the checklist 22 . Contact the
support 24 if necessary.

2.13.1 Connect FAG SmartCheck device directly with the PC (without network)
You can connect the SmartCheck device directly via ethernet cable to your PC.

Proceed as follows:
Connect the ethernet cable (M12 connector on RJ45) with the SmartCheck device andconnect the other end of the ethernet cable to your PC.
Now determine the IP address of the SmartCheck device 13 . By default, the device has the IP address
192.168.1.100. In this case the IP address of your PC must be in the range 192.168.1.x and the subnet mask
must be set to 255.255.255.0. Think of a matching IP address.
Example:IP address SmartCheck
192.168.1.100

IP address PC
192.168.1.99

Subnet mask
255.255.255.0

Now set the IP address of the PC 14 as follows:
Open Network and Internet and click Network and Sharing Center.
Set in the Local Area Connection the IP address and the subnet mask.

19

2.13.2 The FAG SmartCheck device is located in a network without DHCP
If the SmartCheck device is located in a network without DHCP, you can reach the device as follows:

Determine the IP address of the PC 12 and the subnet mask of your PC.
Ask your system administrator for a free and matching IP address.
Example:IP address PC

Subnet mask

172.28.205.93

255.255.255.0

IP address SmartCheck
172.28.205.132

Connect the SmartCheck device with your network.
Set the IP address and the subnet mask of the SmartCheck device in the FAG SmartUtility or SmartUtility Lightsoftware an (see chapter "Setting the IP address of the FAG SmartCheck device" 16 ).

20

Network basics FAG SmartCheck

2.13.3 The FAG SmartCheck device is located in a network with DHCP
If the SmartCheck device is located in a network with DHCP, you can reach the device as follows:

Talk to your system administrator and clarify that your DHCP server on request assigns an IP address to the
SmartCheck device. Your system administrator might ask for the MAC address 6 (the serial number) of theSmartCheck device.
Connect the SmartCheck device with your network.
Set the DHCP mode of the SmartCheck device in the FAG SmartUtility or SmartUtility Light software on "DHCP clientmode (Load hostname from server)" (see chapter "Setting the IP address of the FAG SmartCheck device" 16 ).

21

2.14 What if I cannot reach the FAG SmartCheck device?
If you have connection problems in your network with the FAG SmartCheck device, you will find in this section
information for the diagnosis and troubleshooting.

If the connection problem s persists, please contact your system adm inistrator or the support 24 .

2.14.1 Connection problems in the FAG SmartUtility or FAG SmartUtility Light software
If you cannot find the FAG SmartCheck device in the device list of the FAG SmartUtility or FAG SmartUtility Lightsoftware:Possible reason

Check / Action

Information

Which color shows the status LED of theSmartCheck device?

While the status LED alternately
flashes red and yellow, theSmartCheck device is booting. During
the boot process, the device is notreachable via network.

Disables a firewall the connection to
the SmartCheck device?

Deactivate the firewall on your PC
temporarily.

The UDP ports 19000 and 19001
must not be blocked by the firewall.
All SmartCheck devices in the network
are searched via an UDP broadcast.
Your system administrator can include
this exception in the firewall
permanently.

Is the version of the SmartUtility or
SmartUtility Light software compatible
with the version of the SmartWeb
firmware?

Compare the version numbers ofSmartUtility or SmartUtility Light (under"Further actions" > "Info") andSmartWeb (under "Help" > "Version
Information" > "Firmware").

The version number of SmartUtility or
SmartUtility Light must be greater or
equal of SmartWeb. If necessary,
download the latest version underwww.fag-smartcheck.com.

Does the SmartUtility or SmartUtility
Light software work correctly?

Restart the SmartUtility or SmartUtility
Light software.

Maybe a failure occurred while
executing the SmartUtility or
SmartUtility Light software.

Which is the easiest network
connection to a SmartCheck device?

Connect the SmartCheck device directly
via ethernet cable with your PC 19 .

All other error causes a complex
network can thus be reduced to basic
functions.

Is the SmartCheck device accessible?

Interrupt the power supply of theSmartCheck device for about 10
seconds. Then the SmartCheck will
reboot.

Rebooting the firmware of theSmartCheck device, obtains a defined
starting point.

Is the SmartCheck device ready-tooperate?

22

Network basics FAG SmartCheck

2.14.2 Connection problems in the FAG SmartWeb software
If you cannot open the FAG SmartWeb software in the Internet Browser:
Possible reason

Check / Action

Information

Is the IP address of the SmartCheck
device correct?

Check in the device list 13 of theSmartUtility or SmartUtility Lightsoftware, which IP address the
SmartCheck has. You can search the
SmartCheck device via serial number.

Maybe the IP address has been reset
to factory defaults. Then the IP
address is 192.168.1.100.

Is the SmartCheck device ready-tooperate?

Which color shows the status LED of theSmartCheck device?

While the status LED alternately
flashes red and yellow, theSmartCheck device is booting. During
the boot process, the device is notreachable via network.

Is the IP address of the SmartCheck
device reachable in the network?

Send the "Ping" command 17 with the
IP address of the SmartCheck device.

This checks whether the SmartCheck
device can be "seen" in the network.

Does your PC have an IP address?

Send the "ipconfig" command 12 andmake sure that your PC has an IP
address.

If DHCP is enabled, an error may
have occurred and no IP address has
been assigned to your PC. In thiscase, network communication is
impossible.

Are the IP addresses and subnet
masks of your PC and the
SmartCheck device compatible?

Check the IP addresses and the subnet
masks for transposed digits and also the
network requirements 5 .

If the IP addresses do not mage tothe subnet mask, no communicationis possible.

Does an IP address occur twice inyour network?

Make sure, that neither the IP address of
your PC nor the of the SmartCheck
device are assigned twice in yournetwork.

Each member in the network needs
its own and unique IP address.

Can the proxy settings prevent yournetwork connection?

Deactivate the proxy7 .

The request from the network is notsend to the destination address, but
to the proxy. This can occur with
networks, which consist only of one
PC and one SmartCheck device.

Is the content of the SmartWeb
software displayed correctly?

Delete the cache 10 of your internet
browser.

The cache contains temporary data
for a better performance. These
temporary data might be outdated.

Which is the easiest network
connection to a SmartCheck device?

Connect the SmartCheck device directly
via ethernet cable with your PC 19 .

All other error causes a complex
network can thus be reduced to basic
functions.

Is the SmartCheck device accessible?

Interrupt the power supply of theSmartCheck device for about 10
seconds. Then the SmartCheck will
reboot.

Rebooting the firmware of theSmartCheck device, obtains a defined
starting point.

23

3

Contact / Support

Contact
FAG Industrial Services GmbH
Kaiserstraße 10052134 Herzogenrath
Germany
Tel.: +49 (0) 2407 9149-66
Fax: +49 (0) 2407 9149-59
Support: +49 (0) 2407 9149-99
Website: www.schaeffler.com/services
Further information: www.FAG-SmartCheck.com
Contact: industrial-services@schaeffler.com
Please send all correspondence directly to FAG Industrial Services GmbH!

A subsidiary of
Schaeffler Technologies GmbH & Co. KG
PO Box 1260
97419 Schweinfurt
Germany
Georg-Schäfer-Straße 30
97421 Schweinfurt
Germany
SupportHotline: +49 (0) 2407 9149 99
Email: support.is@schaeffler.com
We provide support services for the FAG SmartCheck device and related software products. A detailed description of thetype and scope of the support services we provide can be found online at www.FAG-SmartCheck.com.

24

25