Maintenance and Service Guide
HP Spectre x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,and Thunderbolt are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the UnitedStates and/or other countries.The microSD logo
and microSD are trademarks of SD-3C LLC.
DisplayPort and the DisplayPort logo aretrademarks owned by the Video Electronics
Standards Association (VESA) in the UnitedStates and other countries.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: September 2019
Document Part Number: L71008-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on the computer.

By installing, copying, downloading, or otherwise
using any software product preinstalled on thiscomputer, you agree to be bound by the termsof the HP End User License Agreement (EULA). If
you do not accept these license terms, the sole
remedy is to return the entire unused product(hardware and software) within 14 days for a fullrefund subject to the refund policy of the seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time for
updates. Go to http://www.microsoft.com fordetails.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to find the product. Then selectUser Guides.

For any further information or to request a fullrefund of the price of the computer, pleasecontact the seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on a lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits.

iii

iv

Safety warning noticeTable of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know the computer ................................................................................................................................................................ 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
Touchpad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Fingerprint reader ............................................................................................................................................. 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
Rear .......................................................................................................................................................................................... 14
Labels ....................................................................................................................................................................................... 14
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 27
4 Removal and replacement procedures preliminary requirements ................................................................................................ 29
Tools required ......................................................................................................................................................................... 29
Service considerations .......................................................................................................................................................... 29
Plastic parts ........................................................................................................................................................ 29
Cables and connectors ..................................................................................................................................... 29
Drive handling .................................................................................................................................................... 30
Electrostatic discharge damage .......................................................................................................................................... 30
Packaging and transporting guidelines .............................................................................................................................. 31
Workstation guidelines .......................................................................................................................................................... 32
Equipment guidelines ............................................................................................................................................................ 32
5 Removal and replacement procedures .............................................................................................................................................. 34
Component replacement procedures ................................................................................................................................. 34
Bottom cover ...................................................................................................................................................... 34
Battery ................................................................................................................................................................. 36v

WWAN module ................................................................................................................................................... 38
Solid-state drive ................................................................................................................................................ 40
Audio jack board cable ...................................................................................................................................... 42
Audio jack board ................................................................................................................................................ 43
Display assembly ............................................................................................................................................... 44
Speakers ............................................................................................................................................................. 48
WWAN antenna .................................................................................................................................................. 50
Fingerprint reader module ............................................................................................................................... 52
Fingerprint reader module cable .................................................................................................................... 54
Touchpad cable .................................................................................................................................................. 55
Touchpad ............................................................................................................................................................ 56
System board ..................................................................................................................................................... 57
Fan/heat sink assembly .................................................................................................................................... 61
Keyboard ............................................................................................................................................................. 63
Infrared sensor board ....................................................................................................................................... 68
Infrared sensor board cable ............................................................................................................................. 69
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 70
Starting Setup Utility (BIOS) .................................................................................................................................................. 70
Updating Setup Utility (BIOS) ................................................................................................................................................ 70
Determining the BIOS version ......................................................................................................................... 70
Downloading a BIOS update ............................................................................................................................ 71
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 72
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 72
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 72
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 73
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ................................................................................................................... 73
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 73
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 73
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... 74
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (selectproducts only) ............................................................................................................................... 74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 75vi

8 Specifications .......................................................................................................................................................................................... 77
Computer specifications ........................................................................................................................................................ 77
9 Backing up, restoring, and recovering ................................................................................................................................................. 79
Backing up information and creating recovery media ..................................................................................................... 79
Using Windows tools ......................................................................................................................................... 79
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 79
Restoring and recovery ......................................................................................................................................................... 80
Restoring, resetting, and refreshing using Windows tools ......................................................................... 80
Recovering using HP Recovery media ............................................................................................................ 80
Changing the computer boot order ................................................................................................................ 80
Using HP Sure Recover (select products only) .............................................................................................. 81
10 Power cord set requirements ............................................................................................................................................................ 82
Requirements for all countries ............................................................................................................................................ 82
Requirements for specific countries and regions ............................................................................................................. 83
11 Recycling ............................................................................................................................................................................................... 85
Index ............................................................................................................................................................................................................. 86

vii

viii

1

Product description
Table 1-1 Product components and descriptions
Category

Description

Product Name

HP Spectre x360 13 Convertible PC (model numbers 13-aw0001 through 13-aw0999; CTO model number 13taw000)

Processors

Intel® Core™ i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 cache, quad core,
12 W)Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, 6-MB L3 cache, quad core, 12 W)

ChipsetIntel integrated soldered on circuit (SoC)

Graphics

Graphics Card: Intel Iris® Plus integrated brand graphics

Panel

●

13.3-in., ultra high-definition (UHD) (3840×2160), brightview, organic light emitting diodes (OLED),ultraslim (1.275-mm, 3.67-mm bent), UWVA, 400 nits, 96% NTSC, DCI-P3 100%, embedded DisplayPort(eDP)+panel self refresh (PSR), antireflection (AR), touchscreen display assembly with narrow bezel (HDR
mode)

●

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim (1.275-mm, 3.67-mm bent), UWVA, 400 nits, 96%
NTSC, DCI-P3 100%, eDP+PSR, touchscreen display assembly with narrow bezel (HDR mode)●

13.3-in., full high-definition (FHD) (1920×1080), brightview, white light emitting diode (WLED), ultraslim III(2.0-mm, 3.8-mm bent), UWVA, 1000 nits sharing, 150 nits sharing, 72% NTSC, eDP+PSR, AR, touchscreen
display assembly●

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III (2.0-mm, 3.8-mm bent), UWVA, 400 nits, 72%
NTSC, eDP+PSR, AR, low power touchscreen display assembly●

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III (2.0-mm, 3.8-mm bent), UWVA, 400 nits, 72%
NTSC, eDP+PSR, low power touchscreen display assembly

MemorySupport for LPDDR4x-3200, 1.2 V system memory
Support for 16-GB (32 GB×32) or 8-GB of system memory (16 GB×32)

Storage

Audio and video

Solid-state drive:●

2-TB, 2280, peripheral component interconnect express-3×4 (PCIe), non-volatile memory express (NVMe),
Secure Seal (SS) solid-state drive with three-layer cell (TLC)●

1-TB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC●

1-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive+32-GB 3D XPoint●

512-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC●

512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive+32-GB 3D XPoint●

256-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

Audio:●

Bang and Olufsen Audio Control●

Dual speakers●

Support for HP Audio Boost●

Support for Far Field Cortana

Camera: Integrated one-piece fixed HD 720p infrared camera

1Table 1-1 Product components and descriptions (continued)
Category

Description

Audio and video(continued)

Microphones: Dual-array microphone

Optical drive

Optional external DVD+/-RW DL SuperMulti, 9.5-mm tray load, SATA

Wireless

Integrated wireless wide area network (WWAN) option (optional): Intel XMM™ 7560 LTE-Advanced Pro (Cat16)
WWAN module with 4 antennas
Wireless local area network (WLAN) option: Intel Wi-Fi 6 AX201 + Bluetooth 5.0 non-vPro 802.11ax 2×2, MUMIMO, supporting gigabit file transfer speeds with 2 antennas

External media cards

HP MultiFormat microSD™ media card reader
Nano SIM

Internal card expansion

One next generation form factor (NGFF) slot for solid-state drive
One NGFF slot for WWAN module (only on computer models equipped with WWAN)

Ports

Security

SensorPower requirements●

Audio-out (headphone)/audio-in (microphone) combo jack●USB 3.1 Type-A Gen. 1 port●

USB 3.1 Type-C Gen. 2 Thunderbolt™ port (2)●Fingerprint reader: Windows Hello●

Webcam kill switch●

Infrared camera: Windows Hello●

Microphone mute with on/off key on keyboard●

Trusted Platform Module (TPM) 2.0 - Discrete●

Accelerometer●

Accelerometer+Gyroscope+eCompass●

Infrared thermal sensor

Support for the following AC adapters:
65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m)
65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m)
Support for a 4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery

Operating system

2●

Windows® 10 Home 64-bit●

Windows 10 Home 64-bit Advanced●

Windows 10 Home 64-bit Advanced Single Language●

Windows 10 Home 64-bit High-End Chinese Market CPP●

Windows 10 Home 64-bit Plus●

Windows 10 Home 64-bit Plus Single Language●

Windows 10 Home 64-bit Plus Single Language Africa Market PPP●Windows 10 Home 64-bit Plus Single Language APAC EM PPP●

Windows 10 Home 64-bit Plus Single Language India Market PPP●Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP

Chapter 1 Product description

Table 1-1 Product components and descriptions (continued)
Category

Description●

Windows 10 Professional 64-bit

3

2

Getting to know the computer
The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.

Locating hardware
To find out what hardware is installed on the computer:▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc(select products only).

Locating software
To find out what software is installed on the computer:▲4

Right-click the Start button, and then select Apps and Features.

Chapter 2 Getting to know the computerRight side

Table 2-1 Right-side components and their descriptions
Component(1)

Description
microSD™ memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing
the computer.

2.

Insert the card into the memory card reader, and then press
in on the card until it is firmly seated.

To remove a card:▲

Press in on the card, and then remove it from the memory
card reader.

(2)

Camera privacy switch

Turns the camera off and on.

(3)

USB Type-C power connector and Thunderbolt™
port with HP Sleep and Charge

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Even when the computer is off, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,camera, activity tracker, or smartwatch, and provides high-speed
data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: The computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.

(4)

AC adapter and battery light●

White: The AC adapter is connected and the battery is
fully charged.

●

Blinking white: The AC adapter is disconnected andthe battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery
is charging.

Right side5

Table 2-1 Right-side components and their descriptions (continued)
Component

Description(4)

AC adapter and battery light (continued)●

Off: The battery is not charging.

(5)

USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Even when the computer is off, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,camera, activity tracker, or smartwatch, and provides high-speed
data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: The computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.

6

Chapter 2 Getting to know the computerLeft side

Table 2-2 Left-side components and their descriptions
Component(1)(2)

Description
Power light

Power button●

On: The computer is on.

●

Off: The computer is off, in Hibernation, or in the Sleep state.

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.
(3)

Audio-out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, andEnvironmental Notices.
To access this guide:▲Type HP Documentation in the taskbar search box, andthen select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4)

USB SuperSpeed port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer, andeven when the computer is off, charges most products such as acell phone, camera, activity tracker, or smartwatch.

(5)

Nano SIM card slot (select products only)

Supports a wireless subscriber identity module (SIM) card. The SIM
card slot is located on the left side of the computer.

Left side7

Display

Table 2-3 Display components and their descriptions
Component

Description(1)

Camera light

On: The camera is in use.

(2)

Internal microphones

Record sound.

(3)

CameraAllows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the product.

(4)

WLAN antennas*

Send and receive wireless signals to communicate with WLANs.

(5)

WWAN antennas (select products only)*

Send and receive wireless signals to communicate with WWANs.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately aroundthe antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.
To access this guide:▲

8

Type HP Documentation in the taskbar search box, and then select HP Documentation.

Chapter 2 Getting to know the computerKeyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions
Component

Description(1)

Touchpad zone

Reads finger gestures to move the pointer or activate items on
the screen.

(2)

Left control zone

Textured area that allows you to perform additional gestures.

(3)

Right control zone

Textured area that allows you to perform additional gestures.

Keyboard area

9

Lights

Table 2-5 Lights and their descriptions
Component(1)

Caps lock light

On: Caps lock is on, which switches the key input to all
capital letters.

(2)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

●

On: Microphone is off.

●

Off: Microphone is on.

(3)

10

Description

Microphone mute light

Chapter 2 Getting to know the computer

Fingerprint reader

Table 2-6 Fingerprint reader and its description
Component

Description

Fingerprint reader

Allows a fingerprint logon to Windows, instead of apassword logon.

Keyboard area

11Special keys

Table 2-7 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination
with the fn key.

(2)

fn keyExecutes specific functions when pressed in combination
with another key.

(3)

Windows key

Opens the Start menu.
NOTE:

(4)

12

Action keys

Chapter 2 Getting to know the computer

Pressing the Windows key again will close the Start menu.

Execute frequently used system functions.

Bottom

Table 2-8 Bottom components and their descriptions
Component

Description(1)

Enables airflow to cool internal components.

Vent

NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(2)

Speakers

Produce sound.

Bottom13

Rear

Table 2-9 Rear component and its description
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●

Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number may be required. Locate this information
before contacting support.
The service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on the computer.

Table 2-10 Service label components
Component

14(1)

HP product name(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period

Chapter 2 Getting to know the computerTable 2-11 Service label components
Component(1)

HP product name(2)

Product ID(3)

Serial number(4)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels15

3Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
NOTE: Details about the computer, including model number, serial number, product identification, and lengthof warranty, are on the service tag at the bottom of the computer. See Labels on page 14 for details.

16

Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information
Item

Component(1)

Display assembly:

Spare part number

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR,
touchscreen display assembly with narrow bezel in natural silver finish

L75192-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR,
touchscreen display assembly with narrow bezel in nightfall black finish

L72404-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR,
touchscreen display assembly with narrow bezel in Poseidon blue finish

L75196-001

Computer major components

17

Table 3-1 Computer component descriptions and spare part information (continued)
Item

(2a)

18

Component

Spare part number

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in natural silver finish

L75194-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in nightfall black finish

L72406-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in Poseidon blue finish

L75198-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits,
eDP+PSR, AR, touchscreen display assembly in natural silver finish

L75191-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits,
eDP+PSR, AR, touchscreen display assembly in nightfall black finish

L72403-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits,
eDP+PSR, AR, touchscreen display assembly in Poseidon blue finish

L75195-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, lowpower touchscreen display assembly in natural silver finish

L75193-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, lowpower touchscreen display assembly in nightfall black finish

L72405-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, lowpower touchscreen display assembly in Poseidon blue finish

L75197-001

Top cover:For use only on computer models not equipped with WWAN capability in all countries and/or
regions except Japan in natural silver finish

L72408-001

For use only on computer models not equipped with WWAN capability in Japan in naturalsilver finish

L74817-001

For use only on computer models equipped with WWAN capability in all countries and/or regions
except Japan in nightfall black finish

L72410-001

For use only on computer models equipped with WWAN capability in Japan in nightfall
black finish

L74819-001

For use only on computer models not equipped with WWAN capability in all countries and/or
regions except Japan in nightfall black finish

L72407-001

For use only on computer models not equipped with WWAN capability in Japan in nightfall
black finish

L74816-001

For use only on computer models not equipped with WWAN capability in all countries and/or
regions except Japan in Poseidon blue finish

L72409-001

For use only on computer models not equipped with WWAN capability in Japan in Poseidon
blue finish

L74818-001(3a)

Infrared sensor board (does not include cable)

L71968-001(3b)

Infrared sensor board cable

L71960-001(4a)Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):
For use in Belgium

L72387-A41

For use in Bulgaria

L72387-261

For use in Canada

L72387-DB1

Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

For use in the Czech Republic and Slovakia

L72387-FL1

For use in Denmark, Finland, and Norway

L72387-DH1

For use in France

L72387-051

For use in Germany

L72387-041

For use in Greece

L72387-151

For use in Hungary

L72387-211

For use in Israel

L72387-BB1

For use in Italy

L72387-061

For use in Japan

L72387-291

For use in Latin America

L72387-161

For use in the Netherlands

L72387-331

For use in Portugal

L72387-131

For use in Romania

L72387-271

For use in Russia

L72387-251

For use in Saudi Arabia

L72387-171

For use in Slovenia

L72387-F81

For use in South Korea

L72387-AD1

For use in Spain

L72387-071

For use in Switzerland

L72387-BG1

For use in Taiwan

L72387-AB1

For use in Thailand

L72387-281

For use in Turkey

L72387-141

For use in Uruguay

L72387-BD1

For use in the United Kingdom

L72387-031

For use in the United States

L72387-001

Keyboard with backlight in natural silver finish (includes backlight cable and keyboard cable):
In ghost white finish:
For use in Belgium

L73750-A41

For use in Bulgaria

L73750-261

For use in Canada

L73750-DB1

For use in the Czech Republic and Slovakia

L73750-FL1

For use in Denmark, Finland, and Norway

L73750-DH1

For use in France and Africa

L73750-FM1

Computer major components

19

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

For use in Germany

L73750-041

For use in Greece

L73750-151

For use in Hungary

L73750-211

For use in Israel

L73750-BB1

For use in Italy

L73750-061

For use in Japan

L73750-291

For use in Latin America

L73750-161

For use in the Netherlands

L73750-331

For use in Portugal

L73750-131

For use in Romania

L73750-271

For use in Russia

L73750-251

For use in Saudi Arabia

L73750-171

For use in Slovenia

L73750-F81

For use in South Korea

L73750-AD1

For use in Spain

L73750-071

For use in Switzerland

L73750-BG1

For use in Taiwan

L73750-AB1

For use in Thailand

L73750-281

For use in Turkey

L73750-141

For use in Uruguay

L73750-BD1

For use in the United Kingdom

L73750-031

For use in the United States

L73750-001

Keyboard with backlight and privacy filter in nightfall black finish (includes backlight cable and keyboard cable):20

For use in Belgium

L72385-A41

For use in Bulgaria

L72385-261

For use in Canada

L72385-DB1

For use in the Czech Republic and Slovakia

L72385-FL1

For use in Denmark, Finland, and Norway

L72385-DH1

For use in France

L72385-051

For use in Germany

L72385-041

For use in Greece

L72385-151

For use in Hungary

L72385-211

For use in Israel

L72385-BB1

Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

For use in Italy

L72385-061

For use in Japan

L72385-161

For use in Latin America

L72385-161

For use in the Netherlands

L72385-331

For use in Portugal

L72385-131

For use in Romania

L72385-271

For use in Russia

L72385-251

For use in Saudi Arabia

L72385-171

For use in Slovenia

L72385-F81

For use in South Korea

L72385-AD1

For use in Spain

L72385-071

For use in Switzerland

L72385-BG1

For use in Taiwan

L72385-AB1

For use in Thailand

L72385-281

For use in Turkey

L72385-141

For use in Uruguay

L72385-BD1

For use in the United Kingdom

L72385-031

For use in the United States

L72385-001

Keyboard with backlight in nightfall black finish (includes backlight cable and keyboard cable):
For use in Belgium

L73748-A41

For use in Bulgaria

L73748-261

For use in Canada

L73748-DB1

For use in the Czech Republic and Slovakia

L73748-FL1

For use in Denmark, Finland, and Norway

L73748-DH1

For use in France

L73748-051

For use in Germany

L73748-041

For use in Greece

L73748-151

For use in Hungary

L73748-211

For use in Israel

L73748-BB1

For use in Italy

L73748-061

For use in Japan

L73748-291

For use in Latin America

L73748-161

For use in the Netherlands

L73748-331

Computer major components

21

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

For use in Portugal

L73748-131

For use in Romania

L73748-271

For use in Russia

L73748-251

For use in Saudi Arabia

L73748-171

For use in Slovenia

L73748-F81

For use in South Korea

L73748-AD1

For use in Spain

L73748-071

For use in Switzerland

L73748-BG1

For use in Taiwan

L73748-AB1

For use in Thailand

L73748-281

For use in Turkey

L73748-141

For use in Uruguay

L73748-BD1

For use in the United Kingdom

L73748-031

For use in the United States

L73748-001

Keyboard with backlight and privacy filter in Poseidon blue finish (includes backlight cable and keyboard cable):

22

For use in Belgium

L72386-A41

For use in Bulgaria

L72386-261

For use in Canada

L72386-DB1

For use in the Czech Republic and Slovakia

L72386-FL1

For use in Denmark, Finland, and Norway

L72386-DH1

For use in France

L72386-051

For use in Germany

L72386-041

For use in Greece

L72386-151

For use in Hungary

L72386-211

For use in Israel

L72386-BB1

For use in Italy

L72386-061

For use in Japan

L72386-291

For use in Latin America

L72386-161

For use in the Netherlands

L72386-331

For use in Portugal

L72386-131

For use in Romania

L72386-271

For use in Russia

L72386-251

For use in Saudi Arabia

L72386-171

Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

For use in Slovenia

L72386-F81

For use in South Korea

L72386-AD1

For use in Spain

L72386-071

For use in Switzerland

L72386-BG1

For use in Taiwan

L72386-AB1

For use in Thailand

L72386-281

For use in Turkey

L72386-141

For use in Uruguay

L72386-BD1

For use in the United Kingdom

L72386-031

For use in the United States

L72386-001

Keyboard with backlight in Poseidon blue finish (includes backlight cable and keyboard cable):
In ghost white finish:
For use in Belgium

L73749-A41

For use in Bulgaria

L73749-261

For use in Canada

L73749-DB1

For use in the Czech Republic and Slovakia

L73750-FL1

For use in Denmark, Finland, and Norway

L73749-DH1

For use in France and Africa

L73749-FM1

For use in Germany

L73749-041

For use in Greece

L73749-151

For use in Hungary

L73749-211

For use in Israel

L73749-BB1

For use in Italy

L73749-061

For use in Japan

L73749-291

For use in Latin America

L73749-161

For use in the Netherlands

L73749-331

For use in Portugal

L73749-131

For use in Romania

L73749-271

For use in Russia

L73749-251

For use in Saudi Arabia

L73749-171

For use in Slovenia

L73749-F81

For use in South Korea

L73749-AD1

For use in Spain

L73749-071

Computer major components

23

Table 3-1 Computer component descriptions and spare part information (continued)
Item

(4b)

Component

Spare part number

For use in Switzerland

L73749-BG1

For use in Taiwan

L73749-AB1

For use in Thailand

L73749-281

For use in Turkey

L73749-141

For use in Uruguay

L73749-BD1

For use in the United Kingdom

L73749-031

For use in the United States

L73749-001

Keyboard brackets (not available as a spare part)
Keyboard Foil Kit (not illustrated, for use only on computer models equipped with WWAN
capability and a keyboard with backlight)

L74820-001

Power button (not illustrated):

(5a)

24

In natural silver finish

L74814-001

In nightfall black finish

L74815-001

In Poseidon blue finish

L72402-001

Touchpad (includes touchpad bracket, does not include touchpad cable):
In natural silver finish

L71966-001

In nightfall black finish

L71965-001

In Poseidon blue finish

L71967-001(5b)Touchpad cable

L71958-001(6)System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB,
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of systemmemory, the Windows 10 operating system, for use only on computer models equippedwith WWAN capability

L71987-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB,
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of systemmemory, the Windows 10 operating system, for use only on computer models equipped with an
OLED display assembly

L71986-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB,
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory,and the Windows 10 operating system

L71988-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB,
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory,and the Windows 10 operating system

L71989-601

Equipped with an Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB,
6-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory,and the Windows 10 operating system

L71985-601

System Board Foil Kit (not illustrated, for use only on computer models equipped with WWAN
capability and a keyboard with backlight)

L72399-001

Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

System Board Mylar Kit (not illustrated, for use only on computer models equipped with WWAN
capability and a keyboard with backlight)

L72400-001(7a)

Audio jack board (does not include cable)

L71969-001(7b)

Audio jack board cable

L71959-001(8a)Solid-state drive:
2-TB, PCIe, NVMe, solid-state drive with TLC

L71983-001

1-TB, PCIe, NVMe, solid-state drive with TLC

L71979-001

512-GB, PCIe, NVMe, solid-state drive with TLC

L71984-001

256-GB, PCIe, NVMe, solid-state drive with TLC

L71982-001

1-TB, PCIe, NVMe+32-GB 3D XPoint solid-state drive

L71980-001

512-GB, PCIe, NVMe+32-GB 3D XPoint solid-state drive

L71981-001(8b)

Solid-state drive shield (not available as a spare part)(9a)Fingerprint reader module:
In natural silver finish

L71963-001

In nightfall black finish

L71964-001

In Poseidon blue finish

L71962-001(9b)Fingerprint reader module cable

L71957-001(9c)Fingerprint reader module bracket (not available as a spare part)(10)

Intel XMM 7560 LTE-Advanced Pro (Cat16) WWAN module with 4 antennas

L40752-005(11)

Fan/heat sink assembly

L71961-001(12)

Speakers (includes left and right speakers, cables, and rubber isolator):
For use only on computer models equipped with WWAN capability

L71977-001

For use only on computer models not equipped with WWAN capability

L71978-001

Speaker Gasket Kit (not illustrated, for use only with Speaker Kit with spare part number
L71977-001)

L72401-001

Speaker Sponge Kit (not illustrated)

L81716-001

(13)
and
(14)

WWAN Antenna Kit

L72398-001(15)Battery (4-cell, 60.7-Wh, 3.946-Ah, Li-Ion, includes cable)

L60373-005(16)

Bottom cover (includes shielding, heat sink grounding pads, and the RJ-45 cover):In natural silver finish

L71954-001

In nightfall black finish for use only on computer models with WWAN capability

L71956-001

In nightfall black finish for use only on computer models without WWAN capability

L71955-001

In Poseidon blue finish

L71953-001

Computer major components

25

Table 3-1 Computer component descriptions and spare part information (continued)
Item

Component

Spare part number

Rubber Foot Kit (not illustrated):
In natural silver finish

L71974-001

In nightfall black finish

L71975-001

In Poseidon blue finish

L71973-001

SIM tray (not illustrated; in nightfall black finish, for use only on computer models equippedwith WWAN capability)

L75185-001

USB door (not illustrated):

26

In natural silver finish

L71971-001

In nightfall black finish

L71972-001

In Poseidon blue finish

L71970-001

Chapter 3 Illustrated parts catalog

Miscellaneous parts
Table 3-2 Miscellaneous components and descriptions
Component

Spare part number

AC adapter:
65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m)

L04650-850

65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m)

L32392-001

Duck head adapter (C5NS sticker, premium, black):
For use in India

L33157-001

For use in Japan

L50818-006

For use in the People’s Republic of China

L50818-005

Adapters:
HP Elite USB Type–C MultiPort Hub

L39752-001

HP USB External DVD-RW Drive

747080-001

HP USB–to–Gigabit RJ45 Adapter

829941-001

HP USB Type-C–to–HDMI 2.0 Adapter

829941-001

HP USB Type-C–to–MultiPort Hub

935325-001

HP USB Type-C–to–RJ45 Adapter

855560-001

HP USB Type-C–to–USB Type-A Dongle

833960-001

HP USB Type-C–to–USB Type-A Hub

916838-001

HP USB Type-C–to–VGA Adapter

831751-001

Pen:
In ash silver finish, Impreza

929863-001

In natural silver finish, Impreza

929863-002

Pen tip:
Cadillac/Sunwoda

L04536-001

Impreza/Sunwoda

L04536-002

Power cord (C5 connector, 1.0-m, FDH sticker, conventional):
For use in Argentina

L30811-001

For use in Australia

L22327-001

For use in Denmark

L22322-001

For use in Europe

L22321-001

For use in India

L36820-001

For use in Israel

L22323-001

For use in Italy

L30813-001

For use in Japan

L22330-001

Miscellaneous parts

27

Table 3-2 Miscellaneous components and descriptions (continued)

28

Component

Spare part number

For use in North America

L22319-001

For use in the People’s Republic of China

L36823-001

For use in South Africa

L22325-001

For use in South Korea

L22328-001

For use in Switzerland

L22324-001

For use in Taiwan

L22329-001

For use in Thailand

L22326-001

For use in the United Kingdom

L22320-001

Screw Kit

L71976-001

HP 13.3-in black sleeve

L78253-001

Chapter 3 Illustrated parts catalog

4Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●Flat-bladed screw driver●

Magnetic screw driver●

Torx5 screw driver●

Phillips P0 and P1 screw drivers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Use carewhen handling the plastic.

Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Tools required29

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of information, observe these precautions:●

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down throughthe operating system.

●

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

●

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive
tray is closed.

●

Handle drives on surfaces covered with at least 2.54 cm (one in.) of shock-proof foam.

●

Avoid dropping drives from any height onto any surface.

●

After removing a hard drive or an optical drive, place it in a static-proof bag.

●

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

●

Avoid exposing a drive to temperature extremes or liquids.

●

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but inmany cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
IMPORTANT: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Before touching an electronic component, discharge static electricity by using the guidelines described inthis section.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
IMPORTANT:30

A product can be degraded by as little as 700 V.

Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-1 Typical electrostatic voltage levels
Typical electrostatic voltage levels
Relative humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from polystyrene foam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines

31

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand polystyrene foam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect
a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can beused at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of 1 MΩ ±10% resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

32●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive tabletop workstations with ground cords of 1 MΩ ±10% resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

Chapter 4 Removal and replacement procedures preliminary requirements

The following table lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2 Shielding protection provided by antistatic bags and floor matsMaterial

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Equipment guidelines33

5

Removal and replacement proceduresThis chapter provides removal and replacement procedures for Authorized Service Provider only parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
IMPORTANT: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on
the service tag at the bottom of the computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 100 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover
NOTE: The bottom cover spare part kit includes system board shielding and keyboard/top cover magnets.
Table 5-1 Bottom cover description and spare part number information
Description

Spare part number

In natural silver finish

L71954-001

In nightfall black finish for use only on computer models with WWAN capability

L71956-001

In nightfall black finish for use only on computer models without WWAN capability

L71955-001

In Poseidon blue finish

L71953-001

Before disassembling the computer, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

Remove the bottom cover:34

Chapter 5 Removal and replacement procedures

1.

Turn the computer upside down with the front toward you.

2.

Remove the rubber foot (1).
The rubber foot is included in the Rubber Foot Kits using the following spare part numbers:●

L71974-001 – In natural silver finish●

L71975-001 – In nightfall black finish●

L71973-001 – In Poseidon blue finish

3.

Remove the four Phillips M2.5×6.1 screws (2) that secure the bottom cover to the computer.

4.

Remove the two Torx5 M2.0×3.8 screws (3) that secure the bottom cover to the computer.

5.

Insert a case utility tool (1) or similar thin plastic tool into the display hinge areas of the bottom cover.

6.

Separate the rear edge (2) of the bottom cover from the top cover.

Component replacement procedures

35

7.

Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

Battery
Table 5-2 Battery description and spare part number information
Description

Spare part number

4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery (includes cable)

L60373-005

Before removing the battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

Remove the battery:1.

Disconnect the battery cable (1) from the system board.
NOTE:

2.

Step 2 applies only to computer models equipped with WWAN capability.

Disconnect the WWAN antenna cables (2) from the WWAN module.
NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

3.

36

Release the WWAN antennna cables from the retention clips (3) built into the battery.

Chapter 5 Removal and replacement procedures

4.

Remove the six Phillips M2.0×2.7 screws (4) that secure the battery to the top cover.

5.

Remove the battery (5).

Reverse this procedure to install the battery.

Component replacement procedures

37

WWAN module
Table 5-3 WWAN module description and spare part number information
Description

Spare part numberIntel XMM 7560 LTE-Advanced Pro (Cat16) WWAN module with 4 antennas

L40752-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Disconnect the battery cable from the system board (see Battery on page 36).

Remove the WWAN module:
1.

Disconnect the WWAN antenna cables (1) from the WWAN module.
NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

38

2.

Remove the Phillips M2.0×2.7 screw (2) that secures the WWAN module to the top cover.

3.

Release the WWAN module (3) by sliding it away from the slot.

Chapter 5 Removal and replacement procedures

4.

Remove the WWAN module (4).
NOTE:

WWAN modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WWAN module.

Component replacement procedures

39

Solid-state drive
Table 5-4 Solid-state drive description and spare part number information
Description

Spare part number

2-TB, PCIe, NVMe, solid-state drive with TLC

L71983-001

1-TB, PCIe, NVMe, solid-state drive with TLC

L71979-001

512-GB, PCIe, NVMe, solid-state drive with TLC

L71984-001

256-GB, PCIe, NVMe, solid-state drive with TLC

L71982-001

1-TB, PCIe, NVMe+32-GB 3D XPoint solid-state drive

L71980-001

512-GB, PCIe, NVMe+32-GB 3D XPoint solid-state drive

L71981-001

Before removing the solid-state drive, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Disconnect the battery cable from the system board (see Battery on page 36).

Remove the solid-state drive:
1.

Remove the solid-state drive shield (1) from the system board.
The solid-state drive is not available as a spare part.
NOTE: The solid-state drive shield is secured to the system board by a series of metal clips (2).
When installing the shield, special care should be taken to make sure that the shield is correctly installed inthese clips (3).

40

Chapter 5 Removal and replacement procedures

2.

Remove the Phillips M2.0×2.7 screw (1) that secures the solid-state drive to the system board.

3.

Release the solid-state drive (2) by sliding it away from the slot.
NOTE:

solid-state drives are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive and shield.

Component replacement procedures

41

Audio jack board cable
NOTE: The audio jack board cable is available using spare part number L71959-001.
Before removing the audio jack board cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Disconnect the battery cable from the system board (see Battery on page 36).

Remove the audio jack board cable:
1.

Release the system board Mylar shield (1) that covers the audio jack board cable.

2.

Release the ZIF connector (2) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the system board.

3.

Release the ZIF connector (3) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the audio jack board.

4.

Remove the audio jack board cable (4).

Reverse this procedure to install the audio jack board cable.

42

Chapter 5 Removal and replacement procedures

Audio jack board
NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jackboard cable is available using spare part number L71959-001.
Table 5-5 Audio jack board description and spare part number information
Description

Spare part number

Audio jack board

L71969-001

Before removing the audio jack board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Disconnect the battery cable from the system board (see Battery on page 36).

Remove the audio jack board:
1.

Release the system board Mylar shield (1) that covers the audio jack board cable.

2.

Release the ZIF connector (2) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the system board.

3.

Remove the Phillips M2.0×2.7 screw (3) that secures the audio jack board to the top cover.

4.

Remove the audio jack board (4).

Component replacement procedures

43

Reverse this procedure to install the audio jack board and cable.

Display assembly
Table 5-6 Display assembly description and spare part number information
Description

Spare part number

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in natural silver finish

L75192-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in nightfall black finish

L72404-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in Poseidon blue finish

L75196-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in natural silver finish

L75194-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in nightfall black finish

L72406-001

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in Poseidon blue finish

L75198-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in natural silver finish

L75191-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in nightfall black finish

L72403-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in Poseidon blue finish

L75195-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in natural silver finish

L75193-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in nightfall black finish

L72405-001

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in Poseidon blue finish

L75197-001

Before removing the display assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Disconnect the battery cable from the system board (see Battery on page 36).

Remove the display assembly:

44

1.

Release the system board Mylar shield (1) that covers the WLAN antenna cables and the webcam/
microphone module cable.

2.

Disconnect the webcam/microphone module cable (2) from the system board.

Chapter 5 Removal and replacement procedures

3.

Disconnect the WLAN antenna cables (3) from the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black
WLAN antenna cable connects to the WLAN module #2/Aux terminal.

4.

Release the wireless antenna cables from the retention clip (4) and routing channel built into the fan/heatsink assembly.

5.

Release the webcam/microphone module cable and the wireless antenna cables from the retention clip (5)and routing channel built into the fan/heat sink assembly.

6.

Release the system board Mylar shield (1) that covers the display panel cable.

7.

Release the adhesive support strip (2) that secures the display panel cable to the system board.

8.

Disconnect the display panel cable (3) from the system board.

Component replacement procedures

45

9.

Release the display panel cable from the retention clips (4) and routing channel built into the fan/heatsink assembly.

10. Remove the six Phillips M2.0×5.7 screws that secure the display assembly to the top cover.

11. Swing the top cover (1) up and away from the display assembly.

46

Chapter 5 Removal and replacement procedures12. Slide the display assembly (2) away from the top cover and remove the display assembly.

Reverse this procedure to install the display assembly.

Component replacement procedures

47

Speakers
NOTE: The speaker spare part kit includes the left and right speakers, cables, and 2 rubber isolators.
Table 5-7 Speakers description and spare part number information
Description

Spare part number

For use only on computer models equipped with WWAN capability

L71977-001

For use only on computer models not equipped with WWAN capability

L71978-001

Speaker Gasket Kit (for use only with Speaker Kit with spare part number L71977-001)

L72401-001

Speaker Sponge Kit

L81716-001

Before removing the speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

Remove the speakers:

48

1.

Disconnect the speaker cables (1) from the system board.

2.

Remove the two Phillips M2.0×3.6 shoulder screws (2) that secure the speakers to the top cover.

3.

Remove the two Phillips M1.5×2.1 screws (3) that secure the speakers to the top cover.

Chapter 5 Removal and replacement procedures

4.

Remove the speakers (4).
NOTE: When removing the speakers, make note of the location and condition of the rubber isolators (5).
These isolators are critical to the performance of the speakers. The absence of these isolators or damage
to them can degrade the speakers performance.

Reverse this procedure to install the speakers.

Component replacement procedures

49

WWAN antenna
Table 5-8 WWAN antenna description and spare part number information
Description

Spare part number

WWAN Antenna Kit (includes left and right antenna cables, transceivers, and adhesive)

L72398-001

Before removing the WWAN antenna, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

6.

Remove the speakers (see Speakers on page 48).

Remove the WWAN antenna:
1.

Disconnect the WWAN antenna cables (1) from the WWAN module.
NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

502.

Detach the antenna transceiver foil (2) from the top cover. (The transceivers are attached to the top coverwith adhesive.)

3.

Release the clip (3) that secures the antenna transceiver body to the top cover.

Chapter 5 Removal and replacement procedures

4.

Remove the WWAN antenna (4).

Reverse this procedure to install the WWAN antenna.

Component replacement procedures

51

Fingerprint reader module
NOTE: The fingerprint reader module spare part kit includes the bracket but does not include the fingerprint
reader module cable. The fingerprint reader module cable is available using spare part number L71957-001.
Table 5-9 Fingerprint reader module description and spare part number information
Description

Spare part number

In natural silver finish

L71963-001

In nightfall black finish

L71964-001

In Poseidon blue finish

L71962-001

Before removing the fingerprint reader module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

6.

Remove the speakers (see Speakers on page 48).

Remove the fingerprint reader module:

52

1.

Release the ZIF connector (1) to which the fingerprint reader module cable is connected, and thendisconnect the fingerprint reader module cable from the system board.

2.

Detach the fingerprint reader module cable (2) from the top cover. (The fingerprint reader module cable isattached to the top cover with adhesive.)

3.

Remove the two Phillips M2.0×2.7 screws (3) that secure the fingerprint reader module and bracket to
the top cover.

4.

Remove the fingerprint reader module bracket (4).

Chapter 5 Removal and replacement procedures

5.

Remove the fingerprint reader module (5).

Reverse this procedure to install the fingerprint reader module and cable.

Component replacement procedures

53

Fingerprint reader module cable
NOTE: The fingerprint reader module cable is available using spare part number L71957-001.
Before removing the fingerprint reader module cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 36)b.

Speakers (see Speakers on page 48)

c.

Fingerprint reader module (see Fingerprint reader module on page 52)

Remove the fingerprint reader module cable:▲

Release the ZIF connector (1) to which fingerprint reader module cable is connected, and then disconnect
the fingerprint reader module cable (2) from the fingerprint reader module.

Reverse this procedure to install the fingerprint reader module cable.

54

Chapter 5 Removal and replacement procedures

Touchpad cable
NOTE:

The touchpad cable is available using spare part number L71958-001.

Before removing the touchpad cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

6.

Remove the speakers (see Speakers on page 48).

Remove the touchpad cable:
1.

Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the system board.

2.

Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the touchpad.

3.

Detach the touchpad cable (3) from the top cover. (The touchpad cable is attached to the top coverwith adhesive.)

4.

Remove the touchpad (4).

Reverse this procedure to install the touchpad cable.

Component replacement procedures

55

Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using
spare part number L71958-001.
Table 5-10 Touchpad description and spare part number information
Description

Spare part number

In natural silver finish

L71966-001

In nightfall black finish

L71965-001

In Poseidon blue finish

L71967-001

Before removing the touchpad, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

Remove the touchpad:

56

1.

Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the system board.

2.

Detach the touchpad cable (2) from the top cover. (The touchpad cable is attached to the top coverwith adhesive.)

3.

Remove the three Phillips M1.5×2.1 screws (3) that secure the touchpad and bracket to the top cover.

4.

Release the touchpad by lifting the top edge (4) until it rests at an angle.

Chapter 5 Removal and replacement procedures

5.

Remove the touchpad (5) by sliding it toward the system board at an upward angle.
NOTE: When installing the touchpad, make sure the spring clips (6) on the bottom edge of the touchpad
fit into the openings on the top cover.

Reverse this procedure to install the touchpad and cable.

System board
NOTE:

The system board spare part kit includes the processor and replacement thermal material.

Table 5-11 System board description and spare part number information
Description

Spare part number

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, the Windows 10
operating system, for use only on computer models equipped with WWAN capability

L71987-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, the Windows 10
operating system, for use only on computer models equipped with an OLED display assembly

L71986-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, and the Windows 10
operating system

L71988-601

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3
cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory, and the Windows 10
operating system

L71989-601

Equipped with an Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, 6-MB L3
cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory, and the Windows 10
operating system

L71985-601

Component replacement procedures

57

Table 5-11 System board description and spare part number information (continued)
Description

Spare part number

System Board Foil Kit (for use only on computer models equipped with WWAN capability and a keyboard
with backlight)

L72399-001

System Board Mylar Kit

L72400-001

Before removing the system board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34).

5.

Remove the battery (see Battery on page 36).

6.

Remove the display assembly (see Display assembly on page 44).

NOTE: When replacing the system board, remove the following components from the defective system board
and install them on the replacement system board:●

WWAN module (see WWAN module on page 38)●

Solid-state drive (see Solid-state drive on page 40)●

Fan/heat sink assembly (see Fan/heat sink assembly on page 61)

Remove the system board:
1.

Disconnect the following cables from the system board:(1) Infrared sensor board ZIF connector cable(2) Audio jack board ZIF connector cable (on system board)(3) Audio jack board ZIF connector cable (on audio jack board)(4) Detach the audio jack board cable from the system board. (The Audio jack board cable is attached tothe system board with adhesive.)(5) Speaker cables(6) WWAN module antenna cables
NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.
(7) Keyboard backlight ZIF connector cable(8) Keyboard ZIF connector cable(9) Touchpad ZIF connector cable(10) Fingerprint reader module ZIF connector cable

58

Chapter 5 Removal and replacement procedures

2.

Remove the five Phillips M2.0×2.7 screws that secure the system board to the top cover.

3.

Lift the right side (1) of the system board until it rests at an angle.

4.

Rotate the right side of the system board (2) clockwise until the connectors on the left side of the systemboard are clear of the top cover.

Component replacement procedures

59

5.

Remove the system board (3) by sliding it up and to the right at an angle.

6.

Remove the system board.

NOTE: When installing the system board, make sure the camera privacy switch actuator (1) on the top coverproperly engages with the camera privacy switch (2) on the system board. Failure to follow this note will cause
this feature to not work properly.

Reverse this procedure to install the system board.

60

Chapter 5 Removal and replacement proceduresFan/heat sink assembly
Table 5-12 Fan/heat sink assembly description and spare part number information
Description

Spare part number

Fan/heat sink assembly (includes replacement thermal material)

L71961-001

Before removing the fan/heat sink assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 36)b.

Display assembly (see Display assembly on page 44)c.

System board (see System board on page 57)

Remove the fan/heat sink assembly:
1.

Disconnect the fan cables (1) from the system board.

2.

Remove the eight Phillips M2.0×2.7 screws (2) that secure the fan/heat sink assembly to the system board.

Component replacement procedures

61

3.

Remove the fan/heat sink assembly (3).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed.
Thermal material is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
Replacement thermal material is included in the fan/heat sink assembly and system board spare part kits.

Reverse this procedure to install the fan/heat sink assembly.

62

Chapter 5 Removal and replacement procedures

Keyboard
Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):
For use in Belgium

L72387-A41

For use in Italy

L72387-061

For use inSouth Korea

L72387-AD1

For use in Bulgaria

L72387-261

For use in Japan

L72387-161

For use in Spain

L72387-071

For use in Canada

L72387-DB1

For use in
Latin America

L72387-161

For use in
Switzerland

L72387-BG1

For use in
the Czech Republicand Slovakia

L72387-FL1

For use in
the Netherlands

L72387-331

For use in Taiwan

L72387-AB1

For use in Denmark,Finland, and Norway

L72387-DH1

For use in Portugal

L72387-131

For use in Thailand

L72387-281

For use in France

L72387-051

For use in Romania

L72387-271

For use in Turkey

L72387-141

For use in Germany

L72387-041

For use in Russia

L72387-251

For use in Uruguay

L72387-BD1

For use in Greece

L72387-151

For use in
Saudi Arabia

L72387-171

For use in
the United Kingdom

L72387-031

For use in Hungary

L72387-211

For use in Slovenia

L72387-F81

For use in
the United States

L72387-001

For use in Israel

L72387-BB1

Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):
For use in Belgium

L72387-A41

For use in Italy

L72387-061

For use inSouth Korea

L72387-AD1

For use in Bulgaria

L72387-261

For use in Japan

L72387-161

For use in Spain

L72387-071

For use in Canada

L72387-DB1

For use in
Latin America

L72387-161

For use in
Switzerland

L72387-BG1

For use in
the Czech Republicand Slovakia

L72387-FL1

For use in
the Netherlands

L72387-331

For use in Taiwan

L72387-AB1

For use in Denmark,Finland, and Norway

L72387-DH1

For use in Portugal

L72387-131

For use in Thailand

L72387-281

For use in France

L72387-051

For use in Romania

L72387-271

For use in Turkey

L72387-141

For use in Germany

L72387-041

For use in Russia

L72387-251

For use in Uruguay

L72387-BD1

For use in Greece

L72387-151

For use in
Saudi Arabia

L72387-171

For use in
the United Kingdom

L72387-031

For use in Hungary

L72387-211

For use in Slovenia

L72387-F81

For use in
the United States

L72387-001

For use in Israel

L72387-BB1

Keyboard with backlight and privacy filter in nightfall black finish (includes backlight cable and keyboard cable):
For use in Belgium

L72385-A41

For use in Italy

L72385-061

For use inSouth Korea

L72385-AD1

For use in Bulgaria

L72385-261

For use in Japan

L72385-161

For use in Spain

L72385-071

Component replacement procedures

63

For use in Canada

L72385-DB1

For use in
Latin America

L72385-161

For use in
Switzerland

L72385-BG1

For use in
the Czech Republicand Slovakia

L72385-FL1

For use in
the Netherlands

L72385-331

For use in Taiwan

L72385-AB1

For use in Denmark,Finland, and Norway

L72385-DH1

For use in Portugal

L72385-131

For use in Thailand

L72385-281

For use in France

L72385-051

For use in Romania

L72385-271

For use in Turkey

L72385-141

For use in Germany

L72385-041

For use in Russia

L72385-251

For use in Uruguay

L72385-BD1

For use in Greece

L72385-151

For use in
Saudi Arabia

L72385-171

For use in
the United Kingdom

L72385-031

For use in Hungary

L72385-211

For use in Slovenia

L72385-F81

For use in
the United States

L72385-001

For use in Israel

L72385-BB1
Keyboard with backlight in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium

L73748-A41

For use in Italy

L73748-061

For use inSouth Korea

L73748-AD1

For use in Bulgaria

L73748-261

For use in Japan

L73748-161

For use in Spain

L73748-071

For use in Canada

L73748-DB1

For use in
Latin America

L73748-161

For use in
Switzerland

L73748-BG1

For use in
the Czech Republicand Slovakia

L73748-FL1

For use in
the Netherlands

L73748-331

For use in Taiwan

L73748-AB1

For use in Denmark,Finland, and Norway

L73748-DH1

For use in Portugal

L73748-131

For use in Thailand

L73748-281

For use in France

L73748-051

For use in Romania

L73748-271

For use in Turkey

L73748-141

For use in Germany

L73748-041

For use in Russia

L73748-251

For use in Uruguay

L73748-BD1

For use in Greece

L73748-151

For use in
Saudi Arabia

L73748-171

For use in
the United Kingdom

L73748-031

For use in Hungary

L73748-211

For use in Slovenia

L73748-F81

For use in
the United States

L73748-001

For use in Israel

L73748-BB1

Keyboard with backlight and privacy filter in Poseidon blue finish (includes backlight cable and keyboard cable):64

For use in Belgium

L72386-A41

For use in Italy

L72386-061

For use inSouth Korea

L72386-AD1

For use in Bulgaria

L72386-261

For use in Japan

L72386-161

For use in Spain

L72386-071

For use in Canada

L72386-DB1

For use in
Latin America

L72386-161

For use in
Switzerland

L72386-BG1

For use in
the Czech Republicand Slovakia

L72386-FL1

For use in
the Netherlands

L72386-331

For use in Taiwan

L72386-AB1

For use in Denmark,Finland, and Norway

L72386-DH1

For use in Portugal

L72386-131

For use in Thailand

L72386-281

Chapter 5 Removal and replacement procedures

For use in France

L72386-051

For use in Romania

L72386-271

For use in Turkey

L72386-141

For use in Germany

L72386-041

For use in Russia

L72386-251

For use in Uruguay

L72386-BD1

For use in Greece

L72386-151

For use in
Saudi Arabia

L72386-171

For use in
the United Kingdom

L72386-031

For use in Hungary

L72386-211

For use in Slovenia

L72386-F81

For use in
the United States

L72386-001

For use in Israel

L72386-BB1
Keyboard with backlight in Poseidon blue finish (includes backlight cable and keyboard cable):

For use in Belgium

L73749-A41

For use in Italy

L73749-061

For use inSouth Korea

L73749-AD1

For use in Bulgaria

L73749-261

For use in Japan

L73749-161

For use in Spain

L73749-071

For use in Canada

L73749-DB1

For use in
Latin America

L73749-161

For use in
Switzerland

L73749-BG1

For use in
the Czech Republicand Slovakia

L73749-FL1

For use in
the Netherlands

L73749-331

For use in Taiwan

L73749-AB1

For use in Denmark,Finland, and Norway

L73749-DH1

For use in Portugal

L73749-131

For use in Thailand

L73749-281

For use in France

L73749-051

For use in Romania

L73749-271

For use in Turkey

L73749-141

For use in Germany

L73749-041

For use in Russia

L73749-251

For use in Uruguay

L73749-BD1

For use in Greece

L73749-151

For use in
Saudi Arabia

L73749-171

For use in
the United Kingdom

L73749-031

For use in Hungary

L73749-211

For use in Slovenia

L73749-F81

For use in
the United States

L73749-001

For use in Israel

L73749-BB1

Before removing the keyboard, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 36)b.

Display assembly (see Display assembly on page 44)c.

System board (see System board on page 57)

Remove the keyboard:
1.

Remove the 13 Phillips M1.1×1.7 screws (1) that secure the keyboard brackets to the top cover.

Component replacement procedures

65

2.

Remove the left, center, and right keyboard brackets (2).
The keyboard brackets are not available as spare parts.

3.

66

Remove the 42 Phillips M2.0×2.7 screws that secure the keyboard to the top cover as shown in
the following illustration.

Chapter 5 Removal and replacement procedures

4.

Remove the keyboard.

Reverse this procedure to install the keyboard.

Component replacement procedures

67

Infrared sensor board
NOTE: The infrared sensor board spare part kit does not include the infrared sensor board cable. The infrared
sensor board cable is available using spare part number L71960-001.
Table 5-13 Infrared sensor board description and spare part number information
Description

Spare part number

Infrared sensor board

L71968-001

Before removing the infrared sensor board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 36)b.

Display assembly (see Display assembly on page 44)c.

System board (see System board on page 57)

Remove the infrared sensor board:

68

1.

Remove the two Phillips M2.0×1.9 broad head screws (1) that secure the infrared sensor board to
the top cover.

2.

Remove the infrared sensor board (2) and cable.

Chapter 5 Removal and replacement procedures

Reverse this procedure to install the infrared sensor board and cable.

Infrared sensor board cable
NOTE:

The infrared sensor board cable is available using spare part number L71960-001.

Before removing the infrared sensor board cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 36)b.

Display assembly (see Display assembly on page 44)c.

System board (see System board on page 57)d.

Infrared sensor board (see System board on page 57)

Remove the infrared sensor board cable:▲

Release the ZIF connector (1) to which infrared sensor board cable is connected, and then disconnect
the infrared sensor board cable (2) from the infrared sensor board.

Reverse this procedure to install the infrared sensor board cable.

Component replacement procedures69

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system andextended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing andtroubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.
●

●

70

Select My notebook, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 70).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

In Windows, press CTRL+Alt+S.

Chapter 6 Using Setup Utility (BIOS)

To check for later BIOS versions, see Downloading a BIOS update on page 71.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

Updating Setup Utility (BIOS)

71

7

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows
on page 72.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Select HP PC Hardware Diagnostics Windows.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen
instructions.
NOTE:

If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

72●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the productname or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name or number inthe search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 74.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in solving the problem:▲

Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The
HP Customer Support - Service Center page appears with your Failure ID and product number automaticallyfilled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI73

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, andthen follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you mustuse a Windows computer to download and create the HP UEFI support environment because only .exe files areprovided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the productname or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash
drive:

74

Chapter 7 Using HP PC Hardware Diagnostics

1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)75●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

76

Chapter 7 Using HP PC Hardware Diagnostics

8

Specifications

Computer specifications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC powersource must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and approvedby HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.
Table 8-1 Computer specifications
Metric

U.S.

Width

30.1 cm

12.1 in

Depth

19.1 cm

7.7 inHeight1.7 cm0.7 inWeight1.32 kg

2.91 lbs

Width30.1 cm

12.1 in

Depth

19.1 cm

7.7 inHeight1.7 cm0.7 inWeight1.31 kg

2.88 lbs

Dimensions:
Computer models equipped with a WWAN module:

Computer models not equipped with a WWAN module:

Input power
Operating voltage and current

5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A /20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc
@ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W

Computer specifications

77

Table 8-1 Computer specifications (continued)
MetricU.S.

19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating–20°C to 60°C

–4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating–15 m to 3,048 m–50 ft to 10,000 ft

Nonoperating–15 m to 12,192 m–50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

78

Chapter 8 Specifications

9

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal information(see Using Windows tools on page 79).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
on page 79).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (selectproducts only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
recovery media (select products only) on page 79).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 79).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:▲

Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using the
Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media

79

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 79.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installedat the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only) on page 79.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

80

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Chapter 9 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardwareand firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:●

Latest version of the operating system●

Platform-specific device drivers●

Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find yourproduct, and then follow the on-screen instructions.

Restoring and recovery

81

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC,
or from 220 to 240 V AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:82●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 10 Power cord set requirementsRequirements for specific countries and regions
Table 10-1 Power cord requirements
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions

83

Table 10-1 Power cord requirements (continued)
Country/region

84

Accredited agency

Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be oneach element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug)must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must beon each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7.

For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL
and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,with plug BS 1363/A with BSI or ASTA marks.

Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

85

IndexA
AC adapter and battery light 5, 6
AC adapter, spare part numbers 27
action keys 12
adapters, spare part numbers 27
antennaremoval 50
spare part number 25, 50
audio jack board
removal 43
spare part number 25, 43
audio jack board cableremoval 42
spare part number 25, 42, 43
audio, product description 1
audio-out (headphone)/audio-in(microphone) combo jack 7
Bbackup, creating 79
backups 79
battery
removal 36
spare part number 25, 36
BIOSdetermining version 70
downloading an update 71
starting the Setup Utility 70
updating 70
Bluetooth label 15
boot order, changing 80
bottom components 13
bottom cover
removal 34
spare part numbers 25, 34
buttons
power 7
C
camera 8
camera light 8
camera privacy switch 5
caps lock light 10chipset, product description 1

86

Index

componentsbottom 13
display 8
keyboard area 9
left side 7
rear 14right side 5computermajor components 16
specifications 77
computer footremoval 35
spare part numbers 26, 35
connectors
power 5, 6
control zone 9D
display assembly
removal 44
spare part numbers 17, 44
display components 8
display panel, product description 1
duck head adapter, spare partnumbers 27
Eelectrostatic discharge 30
equipment guidelines 32
esc key 12
external media card, productdescription 2
F
fan/heat sink assembly
removal 61
spare part number 25, 61
fingerprint reader 11
fingerprint reader module
removal 52
spare part numbers 25, 52
fingerprint reader module cableremoval 54
spare part number 25, 52, 54
fn key 12

footremoval 35
spare part numbers

26, 35Ggraphics, product description 1
grounding guidelines 30
guidelines
equipment 32
grounding 30
packaging 31
transporting 31
workstation 32
H
hardware, locating 4
HP PC Hardware Diagnostics UEFI
downloading 74
starting 74
using 73
HP PC Hardware Diagnostics Windows
downloading 72
installing 73
using 72
HP Recovery media
recovery 80
HP Sure Recover 81
Iinfrared sensor board
removal 68
spare part number 18, 68
infrared sensor board cableremoval 69
spare part number 18, 68, 69
internal card expansion, productdescription 2
internal microphones 8
Jjacks
audio-out (headphone)/audio-in(microphone) 7

K
keyboard
removal 63
spare part numbers 18, 19, 20,
21, 22, 23, 63
keyboard bracket, removal 65
Keyboard Foil Kit, spare partnumber 24
keys
action 12
esc 12
fn 12
Windows 12

O
operating system, productdescription 2
optical drive
product description 2
spare part number 27

ports
product description 2
USB SuperSpeed port with HP
Sleep and Charge 7
USB Type-C power connector andThunderbolt port with HP Sleep
and Charge 5, 6
power button
location 7
spare part numbers 24
power connector 5, 6
power cordrequirements for all countries 82
requirements for specific countries
and regions 83
set requirements 82
spare part numbers 27
power lights 7
power requirements, productdescription 2
processor, product description 1
product description
audio 1chipset 1
display panel 1
external media card 2graphics 1
internal card expansion 2
memory 1
microphone 2
operating system 2
optical drive 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensor 2
solid-state drive 1
storage 1
video 1
wireless 2
product name 1
product name and number,computer 14

P
packaging guidelines 31
pen tip, spare part numbers 27
pen, spare part numbers 27

R
recovery 79
discs 80
HP Recovery partition 80

LlabelsBluetooth 15
regulatory 15
serial number 14
service 14
wireless certification 15
WLAN 15
left control zone 9
left side components 7lightsAC adapter and battery 5, 6
camera 8
caps lock 10
microphone mute 10
mute 10power 7M
memory, product description 1
microphone mute light 10
microphone, product description 2
model name 1
mute light 10

media 80
USB flash drive 80
recovery media
creating using HP Cloud Recovery
Download Tool 79
creating using Windows tools 79
regulatory information
certification labels 15
regulatory label 15
wireless 15
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 75
using 75
restoring 79
right control zone 9
right side components 5rubber footremoval 35
spare part numbers 26, 35
Rubber Foot Kit, spare part numbers
26, 35S
Screw Kit, spare part number 28
security, product description 2
sensor, product description 2
serial number, computer 14
service labels, locating 14
SIM slot 7
SIM tray, spare part number 26
sleeve, spare part number 28
slots
memory card reader 5
SIM card 7
softwarelocating 4
software installed
locating 4
solid-state drive
product description 1
removal 40
spare part numbers 25, 40
solid-state drive shield, removal 40
Speaker Gasket Kit, spare partnumber 25, 48
Speaker Kit, spare part numbers 25
Speaker Sponge Kit, spare partnumber 25, 48

Index

87

speakers
location 13
removal 48
spare part numbers 25, 48
special keys, using 12
specifications 77
system board
removal 57
spare part numbers 24, 57
System Board Foil Kit, spare partnumber 24, 58
System Board Mylar Kit, spare partnumber 25, 58
system restore point, creating 79
TThunderbolt port with HP Sleep andCharge USB Type-C 5, 6
top cover, spare part numbers 18
touchpadremoval 56
spare part numbers 24, 56
touchpad cableremoval 55
spare part number 24, 55, 56
touchpad zone 9transporting guidelines 31
traveling with the computer 15
U
USB door, spare part numbers 26
USB SuperSpeed port with HP Sleep
and Charge 7
USB Type-C power connector andThunderbolt port with HP Sleep andCharge 5, 6
USB Type-C–to–HDMI 2.0 Adapter,spare part number 27
USB Type-C–to–MultiPort Hub, sparepart number 27
USB Type-C–to–RJ45 Adapter, sparepart number 27
USB Type-C–to–USB Type-A Dongle,
spare part number 27
USB Type-C–to–USB Type-A Hub,spare part number 27
USB Type-C–to–VGA Adapter, sparepart number 27
USB Type–C MultiPort Hub, spare partnumber 27

88

Index

USB–to–Gigabit RJ45 Adapter, sparepart number 27
Vvents 13, 14
video, product description

1

W
Windows
backup 79
recovery media 79
system restore point 79
Windows key 12
Windows tools, using 79
wireless
product description 2
wireless antennaremoval 50
spare part number 50
WLAN antennas 8
WLAN device 15
WLAN label 15
workstation guidelines 32
WWAN antennaremoval 50
spare part number 25, 50
WWAN Antenna Kit, spare partnumber 25
WWAN module
removal 38
spare part number 25, 38