Maintenance and Service Guide
HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2019 HP Development Company,
L.P.
AMD, Ryzen, and Radeon are trademarks ofAdvanced Micro Devices, Inc. Bluetooth is atrademark owned by its proprietor and used by
HP Inc. under license. Windows is either aregistered trademark or trademark of Microsoft
Corporation in the United States and/or othercountries.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: March 2019
Document Part Number: L51954-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, or otherwise
using any software product preinstalled on thiscomputer, you agree to be bound by the termsof the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product(hardware and software) within 14 days for a fullrefund subject to the refund policy of your seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time for
updates. Go to http://www.microsoft.com fordetails.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to find your product. Then selectUser Guides.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC60950-1).

iii

iv

Safety warning noticeTable of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identification ......................................................................................................................................................... 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Speakers and fingerprint reader ..................................................................................................................... 10
Special keys ........................................................................................................................................................ 11
Bottom ..................................................................................................................................................................................... 12
Labels ....................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Computer major components .............................................................................................................................................. 14
Miscellaneous parts ............................................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements ................................................................................................ 22
Tools required ......................................................................................................................................................................... 22
Service considerations .......................................................................................................................................................... 22
Plastic parts ........................................................................................................................................................ 22
Cables and connectors ..................................................................................................................................... 23
Drive handling .................................................................................................................................................... 23
Electrostatic discharge damage .......................................................................................................................................... 24
Packaging and transporting guidelines .............................................................................................................................. 25
Workstation guidelines .......................................................................................................................................................... 25
Equipment guidelines ............................................................................................................................................................ 26
5 Removal and replacement procedures .............................................................................................................................................. 27
Component replacement procedures ................................................................................................................................. 27
Bottom cover ...................................................................................................................................................... 28
Battery ................................................................................................................................................................. 29
Solid-state drive ................................................................................................................................................ 30v

WLAN module .................................................................................................................................................... 31
Memory module shield ..................................................................................................................................... 33
Fan ....................................................................................................................................................................... 34
Front speakers ................................................................................................................................................... 35
TouchPad cable .................................................................................................................................................. 36
TouchPad ............................................................................................................................................................ 37
Fingerprint reader module ............................................................................................................................... 38
Fingerprint reader module cable .................................................................................................................... 40
Rear speakers .................................................................................................................................................... 41
System board ..................................................................................................................................................... 42
Heat sink ............................................................................................................................................................. 45
Power connector cable ..................................................................................................................................... 47
Power button actuator ..................................................................................................................................... 48
Display assembly ............................................................................................................................................... 37
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 52
Starting Setup Utility (BIOS) .................................................................................................................................................. 52
Updating Setup Utility (BIOS) ................................................................................................................................................ 52
Determining the BIOS version ......................................................................................................................... 52
Downloading a BIOS update ............................................................................................................................ 53
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 54
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 54
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 55
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 55
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ................................................................................................................... 55
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 55
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 56
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 56
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... 57
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 57
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ................................................................................................................... 57
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 58
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 58
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 58
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 58
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 59vi8 Backing up, restoring, and recovering ................................................................................................................................................. 60
Backing up information and creating recovery media ..................................................................................................... 60
Using Windows tools ......................................................................................................................................... 60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 60
Restoring and recovery ......................................................................................................................................................... 61
Restoring, resetting, and refreshing using Windows tools ......................................................................... 61
Recovering using HP Recovery media ............................................................................................................ 61
Changing the computer boot order ................................................................................................................ 61
9 Specifications .......................................................................................................................................................................................... 62
Computer specifications ........................................................................................................................................................ 62
10 Power cord set requirements ............................................................................................................................................................ 64
Requirements for all countries ............................................................................................................................................ 64
Requirements for specific countries and regions ............................................................................................................. 65
11 Recycling ............................................................................................................................................................................................... 67
Index ............................................................................................................................................................................................................. 68

vii

viii

1

Product description
Category

Description

Product Name

HP ENVY x360 13 Convertible PC (model number 13m-ar0xxx)

Processors●

AMD® Ryzen™7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB L2/L3 cache,quad core, 15 W)●

AMD Ryzen5-3500U 2.1-GHz (turbo up to 3.7-GHz) processor (2400-MHz FSB, 6-MB L2/L3 cache,quad core, 15 )●AMD Ryzen3-3300U 2.1-GHz (turbo up to 3.5-GHz) processor (2400-MHz FSB, 6-MB L2/L3 cache,quad core, 15 W)

ChipsetAMD integrated soldered-on-circuit (SoC)

Graphics

Internal graphics:

Panel

Memory●AMD Radeon RX Vega 10 Mobile Graphics●

AMD Radeon Vega 8 Mobile Graphics●

AMD Radeon Vega 6 Mobile Graphics●

13.3-in., ultrahigh-definition (UHD), (3840×2160), BrightView, white light-emitting diode (WLED), UWVA,
72, 400 nits, eDP 1.4+PSR, ultraslim display assembly with narrow bezel●

13.3-in., full high-definition (FHD), (1920×1080), BrightView, WLED, UWVA, 72, 400 nits, eDP 1.4+PSR,
ultraslim, low power display assembly with narrow bezel●

13.3-in., FHD, (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP 1.3+PSR, ultraslim
display assembly with narrow bezel and privacy filter●

13.3-in., FHD, (1920×1080), BrightView, WLED, UWVA, 300 nits, eDP+PSR, ultraslim display assembly withnarrow bezel

Support for DDR4-2400, 1.2V system memory
Support for 16-GB or 8-GB of system memory in 16384-MB (512-MB×16×2) or 8192-MB (512-MB×16)
configurations

Storage

Audio and video

Support for the following solid-state drives:●

1-TB, M.2 2280, Peripheral Component Interconnect Express (PCIe)-3×4, Non-Volatile Memory Express(NVMe), SuperSpeed (SS) solid-state drive with triple level cell (TLC)●

1-TB, M.2 2280, PCIe, NVMe, solid-state drive●

512-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC●

512-GB, M.2 2280, PCIe, NVMe, solid-state drive●

256-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC●

256-GB, PCIe, NVMe, solid-state drive●

128-GB, M.2, SATA-3 solid-state drive with TLC

Audio:
Integrated quad Bang & Olufsen speakers
Support for HP Audio Boost 2.0
Camera: Integrated HP HD 720p fixed infrared camera

1Category

Description

Audio and video(continued)

Microphones: Dual-array microphone

External media card

HP MultiFormat digital media card reader

Internal card expansion

One M.2 slot for solid-state drive
One M.2 slot for WLAN module

Keyboard/pointing
deviceIsland-style, backlit keyboard with three-coat nightfall black paint

Optical drive

HP external DVD±RW DL SuperMulti Drive

Ports

●

Audio-out (headphone)/audio-in (microphone) combo jack●USB 3.1 Type-A Gen. 1 port (2)●USB 3.1 Type-C Gen. 1 port

Power requirements

Clickpad with Image Sensor

Support for a 4-cell, 53-Wh, 3.54-Ah, Li-Ion battery
Support for the following AC adapters:●

65-W AC adapter (non-PFC, slim, black barrel, 4.5-mm, straight)●

65-W AC adapter (non-PFC, slim, black barrel, 4.5-mm, straight) LA MERCO●

65-W HP Smart AC adapter (non-PFC, EM, barrel, 4.5-mm, new EM)

Support for a 1.00-m, Prime, Sticker power cord with a C5 connector in 15 countries and regions
Sensors

Accelerometer and Gyroscope/Accelerometer + Magnetometer

Security●

Camera privacy switch●

Fingerprint reader (Secure Payment)●

Trusted Platform Module (TPM) 2.0 - firmware

Wireless

Wireless local area network (WLAN) options:
WLAN module integrated onto the system board
Dual PCIe WLAN antennas built into display assembly
Support for the RTL8822BE ac 2×2 MU-MIMO+Bluetooth® 4.2 M.2 PCIe WW with 2 antennas

Operating system

2●

Windows 10 Home 64-bit●

Windows 10 Home 64-bit Advanced●

Windows 10 Home 64-bit Advanced Single Language●

Windows 10 Home 64-bit Chinese Market CPPP●

Windows 10 Home 64-bit High-End Chinese Market CPPP●

Windows 10 Home 64-bit Plus●

Windows 10 Home 64-bit Plus Single Language●

Windows 10 Home 64-bit Plus Single Language Africa Market PPP●Windows 10 Home 64-bit Plus Single Language APAC EM PPP●

Windows 10 Home 64-bit Plus Single Language India Market PPP●Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP

Chapter 1 Product description

Category

Description●

Windows 10 Home 64-bit Single Language●

Windows 10 Home 64-bit Single Africa Market Language●

Windows 10 Home 64-bit Single APAC EM Language●

Windows 10 Home 64-bit Single India Market Language●

Windows 10 Home 64-bit Single Indonesia Market Language●

Windows 10 Professional 64-bit

3

2

External component identification
The computer features top-rated components. This chapter provides details about the computer components,
where they are located, and how they work.

Locating hardware
To find out what hardware is installed on the computer:▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (selectproducts only).

Locating software
To find out what software is installed on the computer:▲4

Right-click the Start button, and then select Apps and Features.

Chapter 2 External component identification

Right side

Component

Description(1)

Camera privacy switch

Turns the camera off and on.

(2)

Memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing
the computer.

2.

Insert the card into the memory card reader, and then press
in on the card until it is firmly seated.

To remove a card:▲(3)

USB Type-C port with HP Sleep and Charge

Press in on the card, and then remove it from the memory
card reader.

Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is off, charges mostproducts such as a cell phone, camera, activity tracker,
or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.

(4)

USB SuperSpeed port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer, andeven when the computer is off, charges most products such as acell phone, camera, activity tracker, or smartwatch.

(5)

AC adapter and battery light●

White: The AC adapter is connected and the battery is
fully charged.

●

Blinking white: The AC adapter is disconnected and thebattery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery
is charging.

●

Off: The battery is not charging.

(6)

Power connector

Connects an AC adapter.

Right side5

Left side

Component

Description(1)

USB SuperSpeed port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(2)

Audio-out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, andEnvironmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, andthen select HP Documentation.

NOTE: When a device is connected to the jack,the computer speakers are disabled.
(3)

(4)

Power button and light

Vent

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display andother unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

6

Chapter 2 External component identification

Display

Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with WLANs.

(2)

Internal microphones (2)Record sound.

(3)

Camera light

On: The camera is in use.

(4)

CameraAllows you to video chat, record video, and record still images. Somecameras also allow a facial recognition logon to Windows, instead of apassword logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately aroundthe antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

Display7

Keyboard area
TouchPad

8

Component

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Chapter 2 External component identification

Lights

Component

Description(1)

Caps lock light

On: Caps lock is on, which switches the key input to all
capital letters.

(2)

Mute light

On: Computer sound is off.
Off: Computer sound is on.

Keyboard area

9

Speakers and fingerprint reader

Component

Description(1)

Speakers (2)Produce sound.

(2)

Fingerprint reader

Allows a fingerprint logon to Windows, instead of apassword logon.
▲

10

Chapter 2 External component identification

To use the fingerprint reader, place your finger on
the fingerprint reader until it reads your fingerprint.

Special keys

Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.

(3)

Windows key

Opens the Start menu.
NOTE:

(4)

Action keys

Pressing the Windows key again will close the Start menu.

Execute frequently used system functions.

Keyboard area

11

Bottom

Component

Description(1)

Enables airflow to cool internal components.

Vent

NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)

12Speakers (2)Chapter 2 External component identification

Produce sound.

Labels
The labels affixed to the computer provide information that may be needed when troubleshooting systemproblems or traveling internationally with the computer. Labels may be in paper form or imprinted on
the product.
●

Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number may be requested. Locate this information
before contacting support.
The service label will resemble the example shown below:

Item

Component(1)

HP product name(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period

Labels13

3Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
NOTE: Details about the computer, including model number, serial number, product identification, and lengthof warranty, are on the service tag at the bottom of the computer. See Labels on page 13 for details.

14

Chapter 3 Illustrated parts catalog

Item

Component(1)13.3-inch, UWVA, TouchScreen display assembly:

Spare part number

FHD, AntiGlare, display assembly with privacy filter in ceramic white finish

L57886-001

FHD, AntiGlare, display assembly with privacy filter in nightfall black finish

L53430-001

UHD, BrightView, display assembly in ceramic white finish

L57889-001

UHD, BrightView, display assembly in nightfall black finish

L53433-001

FHD, BrightView, display assembly with LP in ceramic white finish

L57887-001

FHD, BrightView, display assembly with LP in nightfall black finish

L53431-001

Computer major components

15

Item

(2)

Component

Spare part number

FHD, BrightView, display assembly in ceramic white finish

L57888-001

FHD, BrightView, display assembly in nightfall black finish

L53432-001

Keyboard/top cover with backlight and TouchPad in ceramic white finish for use only on computer models equipped with adisplay assembly with a privacy filter (includes backlight cable, keyboard cable, and TouchPad cable):
For use in Japan

L57948-291

For use in South Korea

L57948-AD1

For use in Taiwan

L57948-281

For use in Thailand

L57948-AB1

For use in the United States

L57948-001

Keyboard/top cover with backlight and TouchPad in ceramic white finish (includes backlight cable, keyboard cable, andTouchPad cable):
For use in Japan

L57947-291

For use in South Korea

L57947-AD1

For use in Taiwan

L57947-281

For use in Thailand

L57947-AB1

For use in the United States

L57947-001

Keyboard/top cover with backlight in nightfall black finish for use only on computer models equipped with a display assemblywith a privacy filter (includes backlight cable and keyboard cable):

16

For use in Belgium

L53454-A41

For use in Canada

L53454-DB1

For use in the Czech Republic and Slovakia

L53454-FL1

For use in Denmark, Finland, and Norway

L53454-DH1

For use in France

L53454-051

For use in Germany

L53454-041

For use in Greece

L53454-151

For use in Israel

L53454-BB1

For use in Italy

L53454-061

For use in Japan

L53454-291

For use in the Netherlands

L53454-B31

For use in Portugal

L53454-131

For use in Russia

L53454-251

For use in Saudi Arabia

L53454-171

For use in South Korea

L53454-AD1

For use in Spain

L53454-071

For use in Switzerland

L53454-BG1

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

For use in Taiwan

L53454-AB1

For use in Thailand

L53454-281

For use in Turkey

L53454-141

For use in the United Kingdom

L53454-031

For use in the United States

L53454-001

Keyboard/top cover with backlight in nightfall black finish for use only on computer models NOT equipped with a display
assembly with a privacy filter (includes backlight cable and keyboard cable):
For use in Belgium

L53453-A41

For use in Canada

L53453-DB1

For use in the Czech Republic and Slovakia

L53453-FL1

For use in Denmark, Finland, and Norway

L53453-DH1

For use in France

L53453-051

For use in Germany

L53453-041

For use in Greece

L53453-151

For use in Israel

L53453-BB1

For use in Italy

L53453-061

For use in Japan

L53453-291

For use in Latin America

L53453-161

For use in the Netherlands

L53453-B31

For use in Portugal

L53453-131

For use in Russia

L53453-251

For use in Saudi Arabia

L53453-171

For use in South Korea

L53453-AD1

For use in Spain

L53453-071

For use in Switzerland

L53453-BG1

For use in Taiwan

L53453-AB1

For use in Thailand

L53453-281

For use in Turkey

L53453-141

For use in the United Kingdom

L53453-031

For use in the United States

L53453-001

Speakers (include cables and rubber isolators)(3)

Rear speakers

L19602-001(13)

Front speakers

L53441-001(4)

System board (includes processor and replacement thermal material):

Computer major components

17

Item

Component

Spare part number

Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz
FSB, 6-MB L2/L3 cache, quad core, 15 W), 16-GB of system memory, a graphics subsystemwith UMA memory, and the Windows 10 operating system

L53452-601

Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz
FSB, 6-MB L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystemwith UMA memory, and the Windows 10 operating system

L53451-601

Equipped with an AMD Ryzen5-3500U 2.1-GHz (turbo up to 3.7-GHz) processor (2400-MHz
FSB, 6-MB L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystemwith UMA memory, and the Windows 10 operating system

L53450-601

Equipped with an AMD Ryzen3-3300U 2.1-GHz (turbo up to 3.5-GHz) processor (2400-MHz
FSB, 6-MB L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystemwith UMA memory, and the Windows 10 operating system

L53449-601

Power button actuator (not illustrated)
In ceramic white finish

L57885-001

In nightfall black finish

L53437-001(5)Power connector cableL53429-001(6)

Fan (includes cable)

L53434-001(7)Heat sink (includes replacement thermal material)

L53435-001(8)Memory module shield

L57890-001(9)

RTL8822BE ac 2×2 MU-MIMO+Bluetooth 4.2 M.2 PCIe WW with 2 antennas

924813-855(10)

Solid-state drive:
1-TB, PCIe, NVMe, solid-state drive with TLC

L53446-001

1-TB, PCIe, NVMe, solid-state drive

L53442-001

512-GB, PCIe, NVMe, solid-state drive with TLC

L53445-001

512-GB, PCIe, NVMe, solid-state drive

L53448-001

256-GB, PCIe, NVMe, solid-state drive with TLC

L53444-001

256-GB, PCIe, NVMe, solid-state drive

L53447-001

128-GB, M.2, SATA-3 solid-state drive with TLC

L53443-001

Solid-state drive shield (not illustrated, available in the Miscellaneous Kit, spare part number L53436-001)
(11)

(12)

18

TouchPad (in nightfall black finish, not for use with keyboard/top cover spare part kits inceramic white finish; does not include cable)

L53438-001

TouchPad cable (not illustrated)

L53427-001

Fingerprint reader module (includes bracket but does not include cable):
In ceramic white finish

L57884-001

In nightfall black finish

L53481-001

Fingerprint reader module cable (not illustrated)

L53428-001(14)Battery (4-cell, 53-Wh, 3.54-Ah, Li-Ion)

L08496-855(15)

Bottom cover (includes shielding)

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

In ceramic white finish

L57882-001

In nightfall black finish

L53425-001

Rubber foot strips (2, not illustrated, included in the Rubber Foot Kits)
In ceramic white finish

L57883-001

In nightfall black finish

L53439-001

Computer major components

19Miscellaneous parts
Component

Spare part number

AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)

913691-850

65-W slim AC adapter (non-PFC, 4.5-mm, 1.8-m)

L24008-001

65-W USB Type-C slim AC adapter (non-PFC, 4.5-mm)

L40713-001

Duck head adapter for use in Japan

L33157-001

Adapters:
HP USB–to–Gigabit RJ45 adapter

829941-001

HP USB Type-C–to–HDMI 2.0 adapter

935325-001

HP USB Type-C-to-MultiPort hub

919666-001

HP USB Type-C–to–RJ45 adapter

855560-001

HP USB Type-C–to–USB-A dongle

833960-001

HP USB Type-C–to–USB-A hub

916838-001

HP USB Type-C–to–VGA adapter

831751-001

HP external DVD±RW DL SuperMulti Drive

747080-001

Impreza-C–to–A cableL12232-001

Pen:
Impreza

929863-001

Sunwoda920241-001

Pen tip:
Cadillac

L04536-001

Impreza

L04536-002

Power cord (C5 connector, 1.00-m, Prime, Sticker):

20

For use in Argentina

L30811-001

For use in Australia

L22327-001

For use in Denmark

L22322-001

For use in Europe

L22321-001

For use in Italy

L30813-001

For use in India

L22624-001

For use in Israel

L22323-001

For use in Japan

L22330-001

For use in North America

L22319-001

For use in The People’s Republic of China

L21930-001

For use in South Africa

L22325-001

Chapter 3 Illustrated parts catalog

Component

Spare part number

For use in South Korea

L22328-001

For use in Switzerland

L22324-001

For use in Taiwan

L22329-001

For use in Thailand

L22326-001

For use in the United Kingdom

L22320-001

Screw Kit

L53440-001

Miscellaneous parts

21

4

Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●Flat-bladed screwdriver●

Magnetic screwdriver●

Phillips P0 and P1 screwdrivers●

Torx T5 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care whenhandling the plastic

22

Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”

Service considerations

23

Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in manycases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described inthis section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION:

A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity

Event

24

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Packaging and transporting guidelines25

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips toconnect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can beused at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive tabletop workstations with ground cords of one megohm resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

26

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement proceduresThis chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, areon the service tag at the bottom of your computer. See Labels on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 38 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Component replacement procedures

27

Bottom cover
Description

Spare part number

In ceramic white finish

L57882-001

In nightfall black finish

L53425-001

Before disassembling the computer, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

Remove the bottom cover:1.

Turn the computer upside down with the front toward you.

2.

Remove the two rubber foot strips (1).
The rubber foot strips are available in the Rubber Foot Kits, spare part numbers L57883-001 (in ceramic
white finish) and L53439-001 (in nightfall black finish).

3.

Remove the following screws that secure the bottom cover to the computer:(2) Six Phillips M2.5×6.6 screws under the rear rubber foot strip(3) Two Phillips M2.0×3.3 screws under the front rubber foot strip(4) Two Torx5 M2.0×4.3 screws on the front edge of the computer

28

Chapter 5 Removal and replacement procedures

4.

Use a case utility tool (1) or similar thin plastic tool to separate the front edge (2) of the bottom cover fromthe keyboard/top cover.

5.

Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

Battery
Description

Spare part number

4-cell, 53-Wh, 3.54-Ah, Li-Ion battery

L08496-855

Before removing the battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

Remove the battery:1.

Disconnect the battery cable (1) from the system board.

2.

Release the front speaker cable from the retention clips (2) built into the front edge of the battery.

3.

Remove the four Phillips M2.0×3.9 screws (3) that secure the bottom cover to the computer.

4.

Lift the rear edge of the battery (4) until it rests at an angle.

Component replacement procedures

29

5.

Remove the battery (5).

Reverse this procedure to install the battery.

Solid-state drive
Description

Spare part number

1-TB, PCIe, NVMe, solid-state drive with TLC

L53446-001

1-TB, PCIe, NVMe, solid-state drive

L53442-001

512-GB, PCIe, NVMe, solid-state drive with TLC

L53445-001

512-GB, PCIe, NVMe, solid-state drive

L53448-001

256-GB, PCIe, NVMe, solid-state drive with TLC

L53444-001

256-GB, PCIe, NVMe, solid-state drive

L53447-001

128-GB, M.2, SATA-3 solid-state drive with TLC

L53443-001

Solid-state drive shield

L53436-001

Before removing the solid-state drive, follow these steps:30

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Disconnect the battery cable from the system board (see Battery on page 29).

Chapter 5 Removal and replacement procedures

Remove the solid-state drive:
1.

Fold back the solid-state shield (1) to access the solid-state drive retention screw.
The solid-state drive shield is available using spare part number L53436-001.

2.

Remove the Phillips M2.0×2.3 broad head screw (2) that secures the solid-state drive to the system board.
The solid-state drive rises up (3).

3.

Remove the solid-state drive (4) by pulling it away from the connector.

Reverse this procedure to install the solid-state drive.

WLAN module
Description

Spare part number

RTL8822BE ac 2×2 MU-MIMO+Bluetooth 4.2 M.2 PCIe WW with 2 antenna

924813-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

Component replacement procedures

31

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

2.

Remove the Phillips M2.0×2.3 broad head screw (2) that secures the WLAN module to the system board.
The WLAN module rises up.

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

Reverse this procedure to install the WLAN module.

32

Chapter 5 Removal and replacement procedures

Memory module shield
Description

Spare part number

Memory module shield

L57890-001

Before removing the memory module shield, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the memory shield:▲

Detach the edges of the memory shield from the retention clips (1) built into the system board, and thenremove the memory shield (2).
The memory shield is available using spare part number xxx-001.
WARNING! The memory shield is constructed of metal and has sharp edges. Exercise care when handlingthe memory shield to prevent injuries.

Reverse this procedure to install the memory shield.

Component replacement procedures

33

Fan
Description

Spare part number

Fan (includes cable)

L53434-001

Before removing the fan, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the fan:1.

Disconnect the fan cable (1) from the system board.

2.

Remove the three Phillips M2.0×3.9 screws (2) that secure the fan to the system board.

3.

Remove the fan (3).

Reverse this procedure to install the fan.

34

Chapter 5 Removal and replacement procedures

Front speakers
Description

Spare part number

Front speakers (includes left and right speakers, cables, and rubber isolators)

L53441-001

Before removing the front speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the front speakers:
1.

Disconnect the front speaker cable (1) from the system board.

2.

Release the front speaker cable from the retention clips (2) built into the keyboard/top cover.

3.

Remove the front speakers (3).
NOTE: When removing the front speakers, make note of the location and condition of the four rubber
isolators (4). These isolators are critical to the performance of the front speakers. The absence of these
isolators or damage to them can degrade the front speaker performance.

Reverse this procedure to install the front speakers.

Component replacement procedures

35

TouchPad cable
NOTE: The TouchPad cable is available using spare part number L53427-001.
Before removing the TouchPad cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the TouchPad cable:
1.

Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.

2.

Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad.

3.

Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is attached to the
keyboard/top cover with tape.)

4.

Remove the TouchPad cable.

Reverse this procedure to install the TouchPad cable.

36

Chapter 5 Removal and replacement procedures

TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using
spare part number L53427-001.
Description

Spare part number

TouchPad (includes TouchPad bracket)

L53438-001

Before removing the TouchPad, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the TouchPad:
1.

Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.

2.

Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is attached to the
keyboard/top cover with tape.)

3.

Remove the three Phillips M2.0×2.3 broad head screws (3) that secure the TouchPad to the keyboard/
top cover.

4.

Remove the two Phillips M2.0×3.3 screws (4) and the two Phillips M1.5×2.0 screws (5) that secure
the TouchPad and bracket to the keyboard/top cover.

5.

Remove the TouchPad bracket (6).

Component replacement procedures

37

6.

Remove the TouchPad (7).

Reverse this procedure to install the TouchPad and cable.

Fingerprint reader module
NOTE: The fingerprint reader module spare part kit includes the bracket but does not include the fingerprint
reader module cable. The fingerprint reader module cable is available using spare part number L53428-001.
Description

Spare part number

In ceramic white finish

L57884-001

In nightfall black finish

L53481-001

Before removing the fingerprint reader module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the fingerprint reader module:

38

Chapter 5 Removal and replacement procedures

1.

Release the ZIF connector (1) to which the fingerprint reader module cable is connected, and thendisconnect the fingerprint reader module cable from the system board.

2.

Remove the Phillips M2.0×2.3 broad head screw (2) that secures the fingerprint reader module and bracket
to the keyboard/top cover.

3.

Remove the fingerprint reader module bracket (3).

4.

Remove the fingerprint reader module (4) and cable.

Reverse this procedure to install the fingerprint reader module.

Component replacement procedures

39

Fingerprint reader module cable
NOTE: The fingerprint reader module cable is available using spare part number L53428-001.
Before removing the fingerprint reader module cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

6.

Remove the fingerprint reader module (see Fingerprint reader module on page 38).

Remove the fingerprint reader module cable:
1.

Release the zero insertion force connector (1) to which fingerprint reader module cable is connected,
and then disconnect the fingerprint reader module cable from the fingerprint reader module.

2.

Remove the fingerprint reader module cable (2).

Reverse this procedure to install the fingerprint reader module cable.

40

Chapter 5 Removal and replacement procedures

Rear speakers
Description

Spare part number

Rear speakers (includes left and right speakers, cables, and rubber isolators)

L19602-001

Before removing the rear speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the rear speakers:
1.

Disconnect the rear speaker cable (1) from the system board.

2.

Release the rear speaker cable from the retention clips (2) built into the keyboard/top cover.

3.

Remove the rear speakers (3).
NOTE: When removing the rear speakers, make note of the location and condition of the four rubber
isolators (4). These isolators are critical to the performance of the rear speakers. The absence of these
isolators or damage to them can degrade the rear speaker performance.

Reverse this procedure to install the rear speakers.

Component replacement procedures

41

System board
NOTE: The system board spare part kit includes a processor and replacement thermal material.
Description

Spare part number

Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB
L2/L3 cache, quad core, 15 W), 16-GB of system memory, a graphics subsystem with UMA memory,and the Windows 10 operating system

L53452-601

Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB
L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystem with UMA memory,and the Windows 10 operating system

L53451-601

Equipped with an AMD Ryzen5-3500U 2.1-GHz (turbo up to 3.7-GHz) processor (2400-MHz FSB, 6-MB
L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystem with UMA memory,and the Windows 10 operating system

L53450-601

Equipped with an AMD Ryzen3-3300U 2.1-GHz (turbo up to 3.5-GHz) processor (2400-MHz FSB, 6-MB
L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystem with UMA memory,and the Windows 10 operating system

L53449-601

Before removing the system board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:a.

Battery (see Battery on page 29)b.

Solid-state drive (see Solid-state drive on page 30)c.

Fans (see Fan on page 34)

When replacing the system board, be sure to remove the WLAN module (see WLAN module on page 31) andmemory module shield (see Memory module shield on page 33) from the defective system board and installthem on the replacement system board.
Remove the system board:
1.

Disconnect the following cables from the system board:(1) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(2) Webcam/microphone module ZIF connector cable(3) Display panel ZIF connector cable(4) Rear speaker cable(5) Front speaker cable(6) Fingerprint reader module ZIF connector cable

42

Chapter 5 Removal and replacement procedures

(7) TouchPad ZIF connector cable(8) Keyboard ZIF connector cable(9) Keyboard backlight ZIF connector cable2.

Fold back the shielding material (1) to access the system board screws.

3.

Remove the four Phillips M2.0×3.0 broad head screws (2) that secure the system board to the keyboard/
top cover.

4.

Remove the Phillips M2.5×6.6 screw (3) that secures the display right hinge to the keyboard/top cover.

5.

Lift the display right hinge (4) and swing it back as far as it will travel.

Component replacement procedures

43

6.

Release the power connector (5) from the fitting in the keyboard/top cover.

7.

Lift the left side (1) of the system board until it rests at an angle, and then remove the system board (2) bysliding it up and to the left at an angle.

8.

Remove the system board.

Reverse this procedure to install the system board.

44

Chapter 5 Removal and replacement procedures

Heat sink
Description

Spare part number

Heat sink (includes replacement thermal material)

L53435-001

Before removing the heat sink, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computeron, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:a.

Battery (see Battery on page 29)b.

Solid-state drive (see Solid-state drive on page 30)c.

Fans (see Fan on page 34)d.

System board (see System board on page 42)

Remove the heat sink:1.

Remove the four Phillips M2.0×3.0 screws (1) that secure the heat sink to the system board.

2.

Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sinkand the system board components each time the heat sink is removed. Replacement thermal material isincluded with the heat sink and system board spare part kits. Thermal paste is used on the processor (1)and the heat sink section (2) that services it.

Component replacement procedures

45

Reverse this procedure to install the heat sink.

46

Chapter 5 Removal and replacement procedures

Power connector cable
Description

Spare part number

Power connector cableL53429-001

Before removing the power connector cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:a.

Battery (see Battery on page 29)b.

Solid-state drive (see Solid-state drive on page 30)c.

Fans (see Fan on page 34)d.

System board (see System board on page 42)

Remove the power connector cable:
1.

Turn the system board upside down with the rear edge toward you.

2.

Disconnect the power connector cable from the system board.

Reverse this procedure to install the power connector cable.

Component replacement procedures

47

Power button actuator
Description

Spare part number

In ceramic white finish

L57885-001

In nightfall black finish

L53437-001

Before removing the power button actuator, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:a.

Battery (see Battery on page 29)b.

Solid-state drive (see Battery on page 29)c.

System board (see System board on page 42)

Remove the power button actuator:
1.

Release the power button actuator spring arms (1) from the retention tabs (2) built into the keyboard/
top cover.

2.

Remove the power button actuator (3).

3.

Remove the power button actuator.

Reverse this procedure to install the power button actuator.

48

Chapter 5 Removal and replacement procedures

Display assembly
Description

Spare part number

In ceramic white finish:
13.3-inch, FHD, AntiGlare, UWVA, TouchScreen display assembly with privacy filter

L57886-001

13.3-inch, UHD, BrightView, UWVA, TouchScreen display assembly

L57889-001

13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly with LP

L57887-001

13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly

L57888-001

In nightfall black finish:
13.3-inch, FHD, AntiGlare, UWVA, TouchScreen display assembly with privacy filter

L53430-001

13.3-inch, UHD, BrightView, UWVA, TouchScreen display assembly

L53433-001

13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly with LP

L53431-001

13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly

L53432-001

Before removing the display assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 28).

5.

Remove the battery (see Battery on page 29).

Remove the display assembly:
1.

Disconnect the WLAN antenna cables (1) from the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

2.

Release the ZIF connector (2) to which the webcam/microphone module cable is connected, and thendisconnect the webcam/microphone module cable from the system board.

3.

Release the ZIF connector (3) to which the display panel cable is connected, and then disconnect thedisplay panel cable from the system board.

Component replacement procedures

49

50

4.

Release the webcam/microphone module cable and display panel cable from the retention clips (4) androuting channel built into the keyboard/top cover.

5.

Remove the two Phillips M2.5×6.6 screws that secure the display assembly to the keyboard/top cover.

6.

Swing the keyboard/top cover (1) up and away from the display assembly.

Chapter 5 Removal and replacement procedures

7.

Lift the display assembly (2) up and away from the keyboard/top cover and remove the display assembly.

Reverse this procedure to install the display assembly.

Component replacement procedures

51

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system andextended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing andtroubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on the computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant

1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

52

2.

Select My notebook, and then select Specifications.

●Setup Utility (BIOS)

1.

Start Setup Utility (BIOS).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

●

In Windows, press CTRL+Alt+S.

Chapter 6 Using Setup Utility (BIOS)

To check for later BIOS versions, see Downloading a BIOS update on page 53.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If the computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on
the computer. If the update is more recent than the BIOS version, make a note of the date, name, orother identifier. This information may be needed to locate the update later, after it has been
downloaded to the computer.

b.

Follow the on-screen instructions to download the BIOS selection. Make a note of the path tothe computer location where the BIOS update is downloaded. This path will need to be accessed
when installing the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select the storage designation. The storage designation is typically Local Disk (C:).

3.

Using the storage path recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, the downloaded BIOS file can be deleted
from the computer.

Updating Setup Utility (BIOS)

53

7

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first first first you must download andinstall it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 55.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support:b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.
– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE:

If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

54●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Chapter 7 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics Windows●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files files files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name or number inthe search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics Windows (select products only)55

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 57.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:▲

Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The
HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 57.

3.

56

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, andthen follow the on-screen instructions.

Chapter 7 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you mustuse a Windows computer to download and create the HP UEFI support environment because only .exe files areprovided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive:
1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI

57

Using Remote HP PC Hardware Diagnostics UEFI settings(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded toa server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

58

1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Chapter 7 Using HP PC Hardware Diagnostics

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used
for uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)59

8

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure formost products:●

Backing up your personal information—You can use Windows tools to back up your personal information(see Using Windows tools on page 60).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
on page 60).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (selectproducts only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
recovery media (select products only) on page 60).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 60).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points andrecovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media(select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:▲

Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/ support, search for HP Cloud Recovery, and then select “HP PCs -Using the Cloud Recovery Tool (Windows 10,7).”60

Chapter 8 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 60.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installedat the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media(select products only) on page 60.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Restoring and recovery

61

9Specifications

Computer specifications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC powersource must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and approvedby HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.
Metric

U.S.

Width

30.6 cm

12.1 in

Depth

21.2 cm

Height

1.5 cm0.6 inWeight

1.3 kg

2.9 lbs

Dimensions

Input power
Operating voltage and current

5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc
@ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc
@ 3.75 A /15 V dc @ 3 A – 45 W
USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc
@ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A – 45 W
USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc
@ 5 A / 15 V dc @ 4.33 A / 20 V dc @3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc
@ 5 A / 12 V dc @ 5 A / 15 V dc @4.33 A / 20 V dc @ 3.25 A – 65 W
USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc
@ 5 A / 12 V dc @ 5 A / 15 V dc @ 5
A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W

62

Chapter 9 Specifications

8.4 inMetric

U.S.

19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating‑20°C to 60°C

‑4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft

Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

Computer specifications

63

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:64●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 10 Power cord set requirementsRequirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be oneach element.

Requirements for specific countries and regions

65

Country/region

66

Accredited agency

Applicable note number

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug)must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must beon each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,with plug BS 1363/A with BSI or ASTA marks.

Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

67IndexA
AC adapter and battery light 5
AC adapter, spare part numbers 20
action keys 11
adapter, spare part numbers 20
antenna, locations 7
audio, product description 1, 2
audio-in jack 6
audio-out jack 6

duck head adapter, spare partnumber 20

Bbattery
removal 29
spare part number 18, 29
bottom components 12
bottom cover
removal 28
spare part numbers 18, 28
buttons
left TouchPad 8
power 6right TouchPad 8F
fanremoval 34
spare part number 18, 34
feetremoval 28
spare part numbers 19, 28
fingerprint reader 10
fingerprint reader module
removal 38
spare part numbers 18, 38
fingerprint reader module bracket
removal 39
fingerprint reader module cableremoval 40
spare part number 18, 38, 40
fn key 11
front speakers
removal 35
spare part number 17, 35

Ccamera 7
camera light 7
camera privacy switch 5
caps lock light 9chipset, product description 1
componentsbottom 12
display 7
keyboard area 8
left side 6
right side 5computer major components 14
computer specifications 62
Ddisplay assembly
removal 49
spare part number 49
spare part numbers 15
display components 7
display panel, product description

68

Index

E
electrostatic discharge 24
equipment guidelines 26
esc key 11
external media card, productdescription 2

Ggraphics, product description 1
grounding guidelines 24
guidelines
equipment 26
grounding 24
packaging 25transporting 25
workstation 25
H
hardware, locating 4
headphone jack 6
1heat sink
removal 45
spare part number 18, 45
I
Impreza-C–to–A cable, spare partnumber 20
internal card expansion, productdescription 2
internal microphones 7
Jjacks
audio-in 6
audio-out 6
headphone 6
microphone 6
K
keyboard, product description 2
keyboard/top coverspare part numbers 16, 17
keys
action 11
esc 11
fn 11
Windows 11
Llabelsserial number 13
service 13
left side components 6lightsAC adapter and battery
camera 7
caps lock 9
mute 9power 6

5

M
memory card reader 5memory module shieldremoval 33
spare part number 18, 33

memory shieldremoval 33
spare part number 33
memory, product description 1
microphone jack 6
microphone, product description 1, 2
Miscellaneous Kit, spare partnumber 18
model name 1
mute light 9Ooperating system, productdescription 2
optical drive
product description 2
optical drive, spare part number

20

P
packaging guidelines 25
pen tip, spare part numbers 20
pen, spare part numbers 20
pointing device, product description2
ports
product description 2
USB SuperSpeed 5, 6
USB Type-C with HP Sleep andCharge 5
power button 6
power button actuator
removal 48
spare part numbers 18, 48
power connector 5
power connector cableremoval 47
spare part number 18, 47
power cordrequirements for all countries 64
requirements for specific countries
and regions 65
set requirements 64
spare part numbers 20
power light 6
power requirements, productdescription 2
processor, product description 1
product description
audio 1, 2
chipset 1

display panel 1
external media card 2graphics 1
internal card expansion 2
keyboard 2
memory 1
microphone 1, 2
operating system 2
optical drive 2
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
solid-state drive 1
storage 1
video 1, 2
wireless 2
product name 1
product name and number,computer 13
Rrear speakers
removal 41
spare part number 17, 41
right side components 5
Rubber Foot Kit, spare part numbers
19, 28S
Screw Kit, spare part number 21
security, product description 2
sensors, product description 2
serial number, computer 13
service labels, locating 13
softwarelocating 4
software installed
locating 4
solid-state drive
product description 1
removal 30
spare part numbers 18, 30
solid-state drive shieldrelease 31
spare part number 31

solid-state drive shield, spare partnumber 18, 30
speakers
location 10, 12
removal 35, 41
spare part numbers 17, 35, 41
special keys, using 11
specifications
computer 62
system board
removal 42
spare part numbers 17, 42
T
TouchPad
removal 37
spare part number 18
spare part numbers 37
TouchPad buttons 8
TouchPad cableremoval 36
spare part number 18, 36, 37
TouchPad zone 8transporting guidelines 25
U
USB SuperSpeed port 5, 6
USB Type-C port with HP Sleep andCharge 5Vvents 6, 12
video, product description

1, 2WWindows key 11
wireless antenna, locations 7
wireless, product description 2
WLAN antenna, locations 7
WLAN module
removal 31
spare part number 18, 31
workstation guidelines 25

Index69