VIVE Enterprise Business Services Terms &Conditions And VIVE Enterprise Business
Limited Warranty(For VIVE Focus Series; excluding VIVE Focus DeveloperEdition product)
Singapore

Business Services Terms & Conditions
These Terms and Conditions (“Terms and Conditions”) for HTC VIVE Enterprise Business Services are an agreement
between you and HTC Corporation and its Affiliates (“HTC”) and contain important terms and information relating to youraccess and use of the VIVE Enterprise Business Services described in these Terms and Conditions or otherwise madeavailable by HTC in its sole discretion (“Business Services”). Please review these Terms and Conditions carefully. BY
ACTIVATING YOUR BUSINESS SERVICES, YOU ACCEPT THESE TERMS AND CONDITIONS. If you do not agree to theseTerms and Conditions, do not activate your Business Services.
1. Service Scope:
Business Services apply to a single corresponding registered Covered Product. Purchasers of Business Services receivea 2 year limited business warranty (see VIVE Enterprise Business Limited Warranty here for details), starting from theoriginal purchase date of your Covered Product. Business Services include expedited usage technical support,
expedited customer care services and VIVE online resources as set forth in these Terms and Conditions and(www.vive.com/support).
2. Covered Product:
Business Services apply only to one of the following VIVE hardware products: VIVE Focus Series, excluding VIVE Focus
Developer Edition product (each a “Product”). The Product includes a VIVE branded head mounted display (“Headset”),
Controller(s) and along with accompanying in-box accessories (e.g. USB Type-C cable and Rapid Charger 3.0) containedin the same original package and purchased from an HTC authorized retailer or directly from HTC. Your VIVE hardware
Product(s) must be registered as set forth below, subject to HTC’s confirmation, within three (3) months of Productpurchase (once registered, a “Covered Product”).
You may not change, transfer, or remove a Covered Product once it has been registered for Business Services. Devices
that are purchased separately or not included in the original package with the VIVE Headset are not Covered Products
and are not eligible for Business Services.
3. Web Registration and Activation:
In order to activate your Business Services, you must first apply for an HTC account or login with your existing HTC
account online at https://enterprise.vive.com/portal and register your VIVE Product along with your Business Services
Activation Key, follow the web online guidance to complete the registration and activation. Once activated, yourBusiness Services may not be disassociated from your HTC account or otherwise transferred, except if your purchaseof Business Services is returned pursuant to a valid return policy. Please retain proof of purchase for this Business
Services and your VIVE hardware product. Proof of purchase may be required to confirm eligibility for your Business
Services programs.
4. Limitations:
Business Services may only be purchased by business/enterprise customers for lawful commercial use and are notintended for personal consumer use or purchase. HTC reserves the right to cancel your Business Services if purchased
for personal consumer use or any unlawful purpose. Your Business Services may only be utilized by the original1

purchaser or acquirer in connection with the Covered Product, and may not be resold, distributed, or otherwisetransferred. Purchase of one Covered Product is required for the activation of your Business Services.
5. Dedicated Support:
Business Services includes online chat support and dedicated email support for your Covered Product. Email responses
may be expected within one (1) business day of receipt. Please visit https://www.vive.com/sg/support/contactus/ fordetails.
6. Business Services Program:This Business Services Program shall only be utilized for Covered Product. Product eligibility is determined at the sole
discretion of HTC and is limited to the Limited Warranty Period for your Covered Product. HTC reserves the right not
to provide the Business Services Program for out of warranty or otherwise ineligible Products. The Business Services
Program is only available to physical addresses in Singapore (no P.O. boxes are eligible). All repair instructions thatyou received upon issuance of your repair ticket must be followed. Your Covered Product will be reviewed for damages
through an expedited diagnostic process following receipt of the returned Covered Product. If damages found arecovered under your Limited Warranty, at HTC's sole discretion, a repaired or replacement device or accessory will beshipped to you at no cost on a prioritized basis. If damages found are not covered under your Limited Warranty, andout of warranty repair for the Product is available, HTC will contact you with a quote to obtain your authorization toproceed with any recommended repairs, and at HTC's sole discretion, a repaired or replacement device or accessory
will be shipped to you once a quotation is approved and paid in full. If you do not authorize the repairs, or if out ofwarranty repair is not available, or if you do not respond to the repair quotation within ten (10) calendar days, HTC
may charge you a service fee and will ship your unrepaired Covered Product back to the address you provided.
7. Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BUSINESS SERVICES ARE PROVIDED WITHOUT ANYWARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HTC’S ENTIRE LIABILITY INCONNECTION WITH THE BUSINESS SERVICES, INCLUDING RELATING TO THE EXPEDITED SUPPORT PROGRAM, SHALLNOT EXCEED THE PRICE PAID TO PURCHASE THE BUSINESS SERVICES. IN NO EVENT SHALL HTC BE LIABLE FOR ANYINCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSSOF PROFITS, BUSINESS, OR GOODWILL, OR USE, LOSS, OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, ORPROPERTY DAMAGE, ARISING OUT OF OR IN ANY WAY RELATED TO BUSINESS SERVICES, EVEN IF HTC HAS BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITIATIONS, SOTHE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
8. Applicable Law and Venue:
These Terms and Conditions will be governed by the law of Singapore in which the Business Services was purchased,
the relevant courts in Singapore will have exclusive jurisdiction in relation to these Terms and Conditions.
9. Entire Agreement; Severability; Other:
These Terms and Conditions set forth the entire agreement and supersede all prior agreements, representations orunderstandings regarding the subject matter hereof. HTC reserves the right to amend these Terms and Conditions
from time to time, provided that any amendments will not apply to the Terms and Conditions to which you havealready agreed with respect to prior program participation for Covered Product. If any provision of these Terms andConditions is found to be unenforceable, then the unenforceable provision shall not affect the enforceability of theremaining provisions. HTC’s failure to respond or act will not be considered a waiver of any of its rights hereunder.

2VIVE ENTERPRISE BUSINESS LIMITED WARRANTY(For VIVE Focus Series; excluding VIVE Focus Developer Edition product)
Singapore
The Limited Warranty set forth below supersedes and replaces the Limited Warranty found within the original Productpackaging for the Covered Product.
PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS.
BY USING YOUR HTC PRODUCT(S) OR ACCESSORY(IES), YOU WILL BE DEEMED TO HAVE ACCEPTED AND AGREED TO THIS
LIMITED WARRANTY.
DEFINITIONS
The following definitions apply to this VIVE Enterprise Business Limited Warranty (“Limited Warranty”):• “Accessory” or “Accessories” means a secondary or auxiliary element included in the box with the "Covered Product"at the time of sale, and may include: USB Type-C cable and Rapid Charger 3.0; provided that the component wasmanufactured by or for HTC and can be identified by the “HTC” or “VIVE” trademark, trade name, or logo affixed tothe component as originally supplied.
• “Covered Product” has the meaning set forth below in the section titled “What is Covered by this Limited Warranty”.
• “Normal Use Conditions” means common use that is in accordance with the User Manual(s) and instructions provided
with the Product(s) or Accessory(ies) or posted online (www.vive.com/support).
• “Product(s)” means the VIVE branded head mounted display (Headset) and Controller(s) packaged in the same boxthat are all purchased from an authorized Retailer or directly from HTC for one of the following product models: VIVE
Focus Series (excluding VIVE Focus Developer Edition product). Items that are purchased separately or not included in
the original package with the Headset are not “Products” as defined herein.
• “Retailer” means a business that sells goods directly to commercial entities, including those with a physical and/oronline presence.
• “User Manual(s)” means the user instruction materials (e.g. user guide, quick start guide and safety guide documents)
packaged with the Product or Accessory(ies) or posted online (www.vive.com/support).
• “Warranty Period” for Covered Product means twenty-four (24) months from the date You purchased the VIVE
hardware Product(s) from an authorized Retailer or directly from HTC.
• “You” or “Your” means the original purchaser and/or original business entity utilizing the Product.
WHO IS OFFERING THIS LIMITED WARRANTY?
This Limited Warranty is granted to You by HTC Corporation of No. 23, Xinghua Road, Taoyuan District, Taoyuan City 330,
Taiwan (“HTC”).
WHAT IS COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty shall apply to Products, along with accompanying Accessories, that are registered to Your HTC
Enterprise account within three (3) months of VIVE hardware Product purchase, subject to HTC’s confirmation (onceregistered, the “Covered Product”). You can not change, transfer or remove Covered Product once it has been registered
to your Business Services.
This Limited Warranty supersedes and replaces any Limited Warranty found within the original Product packaging for theCovered Product.
During the Warranty Period, HTC warrants that the Covered Product will be free from defects in material andworkmanship if used under Normal Use Conditions.
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part to any
subsequent purchaser or acquirer of the Covered Product or any other person.
TERRITORYThis Limited Warranty is only valid and enforceable for Covered Product that HTC has released for sale in, and had
purchased by you in Singapore. A Covered Product can only be returned for repair or replacement, at HTC’s sole discretion,3

under this Limited Warranty in Singapore. Warranty service availability and response time may vary from country tocountry.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Covered Product. It therefore does not apply to any non-HTC
equipment or any software (e.g. software development kit (SDK) and android application package (APK) support)
whatsoever, whether developed by HTC or a third party, even if intended or labelled as for use with the Product(s). Third
party manufacturers, suppliers, or publishers may provide warranties for their own products and You may contact them
directly for service.
EVEN WITH RESPECT TO THE COVERED PRODUCT, THIS LIMITED WARRANTY SHALL NOT APPLY:
1. if a Product or Accessory serial number, date code, water indicator, or warranty seal (void label) has been removed,erased, defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of a Product or Accessory due to normal wear and tear;
3. to consumable parts, such as Face cushion, AA/AAA alkaline batteries ,Extension Package for 20m, Lanyard, Wrist
strap, Mounting kit, Earphone hole cap, Clean cloth or protective coatings that are reasonably expected to diminish
over time, unless failure has occurred due to a malfunction;
4. to malfunctions caused by the battery if improperly installed by You or another person, or if the seals of the battery
enclosure or the cells are broken or show evidence of tampering, or if used in equipment other than that for which
it has been specified;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of the Productor Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids, dampness or extreme thermal or environmental conditions
or a rapid change in such conditions; corrosion; or oxidation;
8. to damage caused by or resulting from unauthorized modifications or connections or unauthorized opening, repair
by use of unauthorized spare parts, or repair by an unauthorized person or location;
9. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited todeficiencies in consumable parts) unless the defect was caused directly by a malfunction;
10. to physical damage to the surface of a Product or Accessory, including but not limited to cracks or scratches on thesurfaces of the Product or Accessory, including any screen or lens;
11. to any computer or other product to which a Product or Accessory may connect. HTC does not warrant that theoperation of a Product or Accessory will be uninterrupted or error-free;
12. where the software loaded on a Product, including but not limited to the operating system and/or firmware, needs
to be upgraded, if such updates can be loaded by You;
13. to any Product in which the operating system and/or firmware has been altered, including any failed attempts toalter the operating system, regardless of whether such modifications are authorized, approved, or otherwise
sanctioned by HTC;
14. to malfunctions caused by unplugging any cable from or otherwise powering off a Product, or your computer during
any firmware update;
15. to malfunctions caused by the use of a Product or Accessory with or connection of a Product to an accessory not
approved or provided by HTC, or used in any way other than its intended use and where such defect is not the faultof the Product itself. Use of non-HTC accessories may void this Limited Warranty.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in a Covered Product, You should take the following actions:
1. Refer to the user manual and/or resources available at www.vive.com/support in order to identify and correct theproblem.
2. If the problem cannot be resolved by reference to the user manual and/or resources available at www.vive.com,
You should login to your HTC enterprise account at https://enterprise.vive.com/portal for further instructions on
contacting HTC customer care for assistance.
3. When You contact the Retailer or HTC, please be sure to have the following information available:(1) The model and serial number of the Product.
(2) Your full address and contact information.

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(3) A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You must present a valid
proof of purchase upon making any claims pursuant to this Limited Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how and when a Covered Product should
be returned. Before returning the Covered Product to HTC for warranty service, You must backup and delete your personal
digital data stored on the product storage media. HTC and HTC authorized service centers are not responsible for any lossof any kind of digital data stored on the product storage media.
If You return a Product or Accessory during the Warranty Period and it satisfies the terms of this Limited Warranty, HTC
or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may involve the use of afunctionally equivalent reconditioned Product or Accessory and/or parts. HTC or HTC authorized service partner will
return the repaired or replacement Product or Accessory to You in good working condition. Any Product, Accessory, orparts or components thereof that are replaced under the terms of this Limited Warranty become the property of HTC.
If HTC repairs or replaces a Product or Accessory, the repaired or replaced Product or Accessory shall continue to be
warranted for the remaining time of the original Warranty Period or for three (3) months from the date of repair orreplacement, whichever is longer.
Rather than ask You to return a Product or Accessory, HTC may instead elect to supply user-installable parts directly toYou to fulfill its Limited Warranty obligations. If requested by HTC, You in turn agree to return the replaced parts at Yourcost.
HTC reserves the right to restrict warranty service to the country where Product was intended to be sold. HTC must be
notified of a perceived malfunction during the applicable Warranty Period in order for You to be eligible for any remedy
under this Limited Warranty. Do not ship Your Product or Accessory directly to HTC unless You are asked to do so when
following the steps above. If You need to return a Product or Accessory for warranty service, the steps above must be
followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND INLIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, ORIMPLIED. HTC DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIESOF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENTDEFECTS, TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, HTC LIMITS THEDURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS LIMITED WARRANTY AND, AT HTC’SOPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.
LIMITATION OF LIABILITYEXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HTC SHALL NOTBE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUTNOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING AND EVEN IF ANYREMEDY FAILS OF ITS ESSENTIAL PURPOSE, HTC AND ITS SUPPLIERS’ ENTIRE LIABILITY UNDER ANY PROVISION OF THISLIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT ORACCESSORY. THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
GENERAL PROVISIONS
1. Governing Law: This Limited Warranty will be governed by the law of Singapore in which the Covered Productwas purchased, the relevant courts in Singapore will have exclusive jurisdiction in relation to this LimitedWarranty.
2. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held to be invalid
or unenforceable, such invalidity or unenforceability shall not affect the enforceability of the remainder of theLimited Warranty.

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