HTC VIVE WIRELESS ADAPTER PRODUCTS LIMITED WARRANTYSingaporePLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. THIS LIMITED WARRANTY CONTAINS AMANDATORY ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITED WARRANTY AND ARBITRATION AGREEMENT BELOW.
THE BENEFITS OF THIS WARRANTY ARE IN ADDITION TO ANY OTHER RIGHTS AND REMEDIES OF THE CONSUMER UNDER A LAW IN RELATION TOTHE GOODS OR SERVICES TO WHICH THE WARRANTY RELATESDEFINITIONS
The following definitions apply to this Limited Warranty:
1. “Product” means the VIVE Wireless Adapter or VIVE Wireless Adapter Attachment Kit virtual reality devices provided in the box at thetime of original purchase from an authorized retailer and which may consist of the Wireless Adapter, PCIe WiGig Card, Wireless Link
Box and Portable Power Bank.
2. “Accessory” or “Accessories” means other secondary component(s) or item that is not permanently affixed to the Product at the time ofsale and that are supplied with the Product at the time of sale and which are included in the box containing the Product, which includes: 3in-1 short cable, Headset short cable, Power bank cables, Holder for Power Bank, Cradle for VIVE Headset, Cradle for VIVE Pro Headset
and Wireless Link Box Clip; provided that it was manufactured by or for HTC and purchased from an authorized retailer or e-commercechannel and can be identified by the “HTC” or “VIVE” trademark, trade name, or logo affixed to the to the component or item, if present,
as originally supplied or if no logo is present the Accessory was supplied or sold in “HTC” or “VIVE” branded packaging.
3. “Warranty Period” for a Product and Accessories, means twelve (12) months from the date You purchased or received delivery of theProduct from an authorized Retailer
4. “You” or “Your” means the original retail purchaser and/or original end-user of the Product or Accessory.
5. “Normal Use Conditions” means common end-user use under normal conditions in accordance with the user instruction materials (User
Manual as defined below) provided with the Product or Accessory or posted on-line.
6. "User Manual” means the user instruction materials packaged with the Product or Accessory or posted on-line.
WHAT IS COVERED BY THIS LIMITED WARRANTY?
During the Warranty Period, HTC warrants that the Product and Accessories will function properly if used under normal conditions in accordance with the user
instruction materials packaged with the Product or Accessory or posted online by HTC from time to time (“Limited Warranty”).
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part to any subsequent purchaser or acquirer of theProduct or Accessory or any other person.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply to any other hardware or software, other than the Product or Accessory. It therefore does not apply to any non-HTC equipment
or any software (e.g. software development kit (SDK) and android application package (APK) support) whatsoever, whether developed by HTC or a third party,
even if packaged with or installed on the Product or Accessory prior to purchase by You. Third party manufacturers, suppliers, or publishers may provide warranties
for their own products and You may contact them directly for service.
EVEN WITH RESPECT TO THE PRODUCT OR ACCESSORY YOU PURCHASED, THIS LIMITED WARRANTY SHALL NOT APPLY:
1. if the Product or Accessory serial number, the date code, the water indicator, or the warranty seal (void label) has been removed, erased, defaced, altered,or is illegible;
2. to any deterioration of the cosmetic appearance of the Product or Accessory due to normal wear and tear;
3. to consumable parts, such as "Head pad cushion for VIVE Pro" or protective coatings that are reasonably expected to diminish over time, unless failure
has occurred due to a malfunction;
4. to malfunctions caused by the battery, if improperly installed by You or another person, if the seals of the battery enclosure or the cells are broken or show
evidence of tampering, or if used in equipment other than that for which it has been specified;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of the Product or Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; immersion in water or extreme thermal or environmental conditions or a rapid change in such conditions; corrosion; or oxidation;
exposure to moisture or perspiration, rain, snow or brief splashes of water or dampness or liquid damage;
8. to unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person orlocation;
9. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited to deficiencies in consumable parts) unlessthe defect was caused directly by a malfunction;
10. to physical damage to the surface of the Product or Accessory, including but not limited to cracks or scratches on the surface, including any screen or lens;
11. to any computer, bluetooth or wireless connection device or other product to which the Product may connect. HTC does not warrant that the operation of
the Product or Accessory will be uninterrupted or error-free;
12. where the software loaded on the Product, including but not limited to the operating system, needs to be upgraded, if such updates can be loaded by You;
13. to any Product in which the operating system has been altered, including any failed attempts to alter the operating system, regardless of whether suchmodifications are authorized, approved, or otherwise sanctioned by HTC;
14. to malfunctions caused by unplugging any cable from or otherwise powering off the Product, or your computer during any firmware update;
15. to malfunctions caused by the use of the Product or Accessory with, or connection of the Product to an accessory not approved or provided by HTC, orused in any way other than its intended use and where such defect is not the fault of the Product itself. Many companies sell accessories such as internalor external batteries, rapid chargers, or signal boosters that may look like HTC Accessories and/or claim to meet or exceed HTC specifications. Use ofnon-HTC accessories may void this Limited Warranty.
This Limited Warranty is valid and enforceable only in the country where the Product and Accessories are intended to be sold in Singapore. Warranty service
availability and response time may vary from country to country.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in the Product or Accessory, You should take the following actions to obtain warranty service under this Limited Warranty:
1.
Refer to the User Manual and/or resources available at www.vive.com in order to identify and resolve the problem.
2.
If the problem cannot be resolved by reference to the User Manual and/or resources available at www.vive.com, You should contact the retailer fromwhich You purchased the Product or Accessory, contact an HTC service center, or visit www.vive.com/support/ for further information. Only HTC or anHTC authorized service center should perform service on the Product or Accessory. Please note that taking apart the Product or Accessory for any
reason may cause damage that is not covered under the Limited Warranty.
3.
When You contact the retailer or HTC, please be sure to have the following information available:
a. The model and serial number of the Product or Accessory.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You must present a valid proof of purchase uponmaking any claims pursuant to this Limited Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how and when the Product or Accessory should be returned. You may beresponsible for costs in connection with the return of the Product or Accessory to HTC. Before returning the Product to HTC for warranty service, You must backupand delete your personal digital data stored on the Product storage media. HTC and HTC authorized service centers are not responsible for any loss of any kindof digital data stored on the Product storage media.
If You return the Product or Accessory during the Warranty Period and it satisfies the terms of this Limited Warranty, HTC or its authorized agent will, at its sole
discretion, repair or replace it. Repair or replacement may involve the use of a functionally equivalent reconditioned Product and/or parts. The retailer or HTC will
return the repaired or replacement Product or Accessory to You in good working condition. Any Product, Accessory, or parts or components thereof that arereplaced under the terms of this Limited Warranty become the property of HTC.
If HTC repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Guarantee Period orfor three (3) months from the date of repair or replacement, whichever is longer.
Rather than ask You to return the Product or Accessory, HTC may instead elect to supply user-installable parts directly to You to fulfill its Limited Warranty
obligations. You in turn agree to return the replaced parts if requested by HTC.
Before returning any unit for service, be sure to back up data and remove any confidential, proprietary, or personal information, and/or removable memory fromthe Product, if any. HTC is not responsible for any damage to or loss of any programs, data, images, personal information, or removable storage media. DURING
THE NORMAL REPAIR PROCESS, THE CONTENTS OF THE PRODUCT WILL LIKELY BE ERASED, INCLUDING DATA STORED ON EITHER INSTALLEDOR REMOVABLE STORAGE. At HTC’s sole discretion, the Product or Accessory may be returned to You in either the original configuration or as updated to thenewest available software.
HTC reserves the right to restrict warranty service to the country where the Product or Accessory was intended to be sold. HTC must be notified of a perceived
malfunction during the applicable Warranty Period in order for You to be eligible for any remedy under the Limited Warranty. Do not ship Your Product or Accessory

2directly to HTC unless You are asked to do so when following the steps above. If You need to return the Product or Accessory for warranty service, the steps above
must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHERWARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. HTC DISCLAIMS ALL STATUTORYAND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEAND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BEDISCLAIMED, HTC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS LIMITED WARRANTY AND, AT HTC’SOPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.
LIMITATION OF LIABILITYEXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HTC SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS ORCOMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OFCONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, HTC AND ITS SUPPLIERS’ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMERFOR THE PRODUCT OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
AGREEMENT TO ARBITRATE DISPUTESPLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH HTCAND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM HTC.
Binding Arbitration. Except for disputes in which either party may seek to bring an individual action in small claims court, you and HTC agree (a) to waive yourand HTC’s respective rights to have any and all disputes or claims arising from or related to this Limited Warranty or the sale, condition, use, or performance of the
Product or Accessory (collectively, “Disputes”) resolved in a court, and (b) to waive your and HTC’s respective rights to a jury trial. Instead, you and HTC agree
to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a finaland binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions. You and HTC agree that any Dispute arising out of or related to this Limited Warranty, ispersonal to you and HTC and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action, or
any other type of representative proceeding. You and HTC agree that there will be no class arbitration or arbitration in which an individual attempt to resolve aDispute as a representative of another individual or group of individuals. Further, you and HTC agree that a Dispute cannot be brought as a class or other typeof representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.
Notice; Informal Dispute Resolution. You and HTC agree that each party will notify the other party in writing of any arbitrable or small claims Dispute not lessthan thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to HTC shall be sent to HTC
Arbitration Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. Your notice must include (a) your name, postal address, telephone
number, the email address you use or used for your HTC account or, if different or if you have no HTC account, an email address at which you can be contacted,(b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent
electronically to the email address you use or used for your HTC account, where available, and will include (a) our name, postal address, telephone number andan email address at which we can be contacted with respect to the Dispute, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) thespecific relief that we are seeking. If you and HTC cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicableparty, then either you or HTC may, as appropriate and in accordance with this Limited Warranty, commence an arbitration proceeding or, to the extent specificallyprovided for above, file a claim in small claims court.
Process. Except for Disputes in which either party may seek to bring an individual action in small claims court, you and HTC agree that any Dispute must becommenced or filed by you or HTC within one (1) year of the date the Dispute arose, otherwise the underlying claim is permanently barred (which means that youand HTC will no longer have the right to assert such claim regarding the Dispute). You and HTC agree that the arbitration shall be according to the American3

Arbitration Association Commercial Arbitration Rules applicable to consumer disputes (the “AAA Rules”), except insofar as those rules would be inconsistent withany part of this Limited Warranty, including without limitation the agreement to arbitrate. For claims of $5,000 or less, You may decide whether You would preferto have the arbitration decided based only on documents submitted to the arbitrator, or by a hearing in person or by phone. The arbitration shall be held in KingCounty, Washington and the state and federal courts located in King County, Washington have exclusive jurisdiction over any appeals and the enforcement of anarbitration award. You may also litigate a Dispute in the small claims court located in the U.S. county of your residence if the Dispute meets the requirements tobe heard in small claims court.
Authority of Arbitrator. As limited by the Federal Arbitration Act, this Agreement and the applicable AAA rules, the arbitrator will have the authority to grant any
remedy that would otherwise be available in court, provided that the arbitrator’s award may not exceed, in form or amount, the relief that a United States District
Court could order under the Limited Warranty; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative
action, which is prohibited by this Limited Warranty. Notwithstanding the AAA Rules, any decisions concerning arbitrability of a particular dispute, including but
not limited to whether a class arbitration is permitted by this Limited Warranty, shall be resolved by a proper court in King County, Washington, rather than anarbitrator. Any dispute concerning the enforceability of this agreement to arbitrate, or any part thereof, shall also be resolved by a proper court in King County,Washington, rather than an arbitrator.
Rules of AAA. The rules of AAA and additional information about AAA are available on the AAA website (https://www.adr.org/aaa/faces/aoe/gc/consumer). By
not opting out of this agreement to arbitrate as specified below, you either (a) acknowledge and agree that you have read and understand the AAA Rules, or (b)waive your opportunity to read the AAA Rules and any claim that the AAA Rules are unfair or should not apply for any reason.
Applicability of Agreement to Arbitrate. IF THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH ABOVE IS DEEMED TO BE UNENFORCEABLE,THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.
RIGHT TO OPT OUT: This agreement to arbitrate disputes will apply unless You notify HTC in writing postmarked no later than 30 calendar days ofpurchasing the Product or Accessory that You reject the agreement to arbitrate. You must include in Your notice of opt-out (a) Your name and address;(b) the date on which You purchased the Product or Accessory; (c) the Product or Accessory model name; and (d) Serial Number of the Product or
description of Accessory. These numbers can be found on the packaging and on the Product or Accessory (if applicable). You must send Your
written notice to HTC Arbitration Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. No other form of notice will be effective
to opt out of this agreement to arbitrate. If You opt out of the agreement to arbitrate, the Limited Warranty will still apply to You.
GENERAL PROVISIONS
1. Governing Law: The Federal Arbitration Act (the “FAA”) applies to the agreement to arbitrate. Except as preempted by FAA, the law of the State of Washington,
without reference to its choice of laws principles, shall govern this Limited Warranty. Notwithstanding the foregoing, the laws of Your state of residence will apply
to any tort claims and/or any claims under any consumer protection statutes.
2. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held to be invalid or unenforceable, such invalidity orunenforceability shall not affect the enforceability of the remainder of the Limited Warranty.

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