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MADDINGTON TOYOTA IMPROVES FLOOR SAFETY,APPEARANCE AND CLEANLINESS
Overview
Maddington Toyota is a combined showroom and workshop in Perth, Western Australia.
They offer an end-to-end experience for customers, with a dealership, servicing, and spareparts.

"It is important that
we provide our teamwith a safe working

Their focus is on building long-term relationships with customers by providing the best
possible experience from purchase to servicing, consistent with Toyota’s high quality that
Australians know and trust.

environment and toSituationKeeping a busy automotive workshop floor clean is a challenging task. There’s dirt andspills from oil, grease, chemicals, and general traffic, plus tyre marks and stains.

professional image

Maddington Toyota operates one of WA’s largest new car servicing, maintenance, andrepair workshops, servicing thousands of customers every year. With such a large volumeof cars through the workshop, a mop and bucket wasn’t cutting it. The service team neededa robust floor cleaning system that could help them ensure safety for staff and customers,
plus the high-quality customer experience they pride themselves on.

present ourcustomers with athat reflects the levelof service weprovide."— Warwick Caston
Service Manager

They needed a way to keep the floors clean and safe while still operating the workshop andminimising disruption to the servicing schedule.
Solution
So they could clean their workshop floors more efficiently and effectively, Maddington
Toyota ordered Tennant’s T12 ride-on scrubber with conventional scrubbing. This
included the TOUCH-N-GO™ Control Module to ensure ease of operation, withcleaning controls fixed in the centre of the steering wheel.
The T12 Ride-on Scrubbing machine is compact, battery-operated, and comes witha scrubbing side-brush - ideal for maneuvering in busy workshops with tight corners.
Maddington Toyota Case Study 08/19©2016 Tennant and Nobles are registered trademarks of Tennant Company, whose products are sold and serviced through Tennant Sales & Service Company.

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Rather than ec-H2O™ (chemical-free cleaning), Maddington Toyota opted for theconventional scrubbing mode. This means they add a suitable Tennant-approvedcleaning detergent to their tank that’s effective on grease and stains.
“At Maddington Toyota, it is important that we provide our team with a safe working
environment and to present our customers with a professional image that reflects thelevel of service we provide. It was an easy choice to choose Tennant products to providethat solution,” said Warwick Caston, Service Manager at Maddington Toyota.
Tennant aligned perfectly with Maddington Toyota’s values, including high standards, theuse of advanced technologies, and outstanding customer service.
OutcomeSince Maddington Toyota received their machine in late June, 2019, their staff have alreadynoticed a difference. They’ve improved the workshop floor appearance, increased safety
within the workshop, and boosted morale and productivity.
Now the service team can provide customers with the same polished experience and highstandard of cleanliness they get on the dealership floor. Dirt and spills are sorted quickly,
keeping the floors safe throughout the workday (not just at close) while minimising disruption
to the servicing team.
“It is always exciting to partner with professional businesses such as Maddington Toyota toprovide solutions to help them achieve their image, safety, and productivity goals,” saidPeter Stephens, Tennant’s Sales Territory Manager for Maddington Toyota.
We’re proud to supply Tennant products to Maddington Toyota and look forward to providing
ongoing support and service to their machines, ensuring a great experience - just as they dowith their customers.

"It is important that
we provide our teamwith a safe working
environment and topresent ourcustomers with aprofessional image
that reflects the levelof service weprovide."— Warwick Caston
Service ManagerMaddington Toyota Case Study 08/19©2016 Tennant and Nobles are registered trademarks of Tennant Company, whose products are sold and serviced through Tennant Sales & Service Company.