CASE STUDYMARSDEN START-UP SUCCESSBACKGROUND
Marsden South, L.L.C., a Marsden Holding company, is a leading provider ofcommercial janitorial, building maintenance and specialty property services,
serving small businesses to large multi-state companies throughout the central
U.S. As a rapidly growing business, Marsden frequently faces the task ofdeveloping and optimizing a cleaning solution for a new customer.

PROBLEM
After winning a contract to provide building services for a financial services
company’s new 350,000 square-foot office building in Georgia, Marsden
encountered a building with six different types of flooring — including a newflooring type from a European manufacturer that Marsden had not previously
cleaned. The building lacked sufficient space to store separate machines
for each flooring type, so Marsden needed to strategically select and placeequipment capable of cleaning multiple surface types. By minimizing the typesof equipment used, Marsden also aimed to lower the labor costs of training
operators on new equipment.
The new surface presented a particular challenge, requiring special attention
to avoid leaving chemicals in the surface’s many crevices. The previous
cleaning process recommended was delivering unsatisfactory results.

“Tennant really made us feel like a valued partner. They took the leadin finding a solution, using their hard-earned experience and expertiseto position us to succeed.”— TIM RUPARD, PRESIDENT AND CHIEF OPERATING OFFICER OF MARSDEN SOUTH

Solution
Marsden turned to its trusted partners at Tennant, bringing several Tennant equipment
specialists to the site to assess equipment needs, productivity best practices andtraining recommendations. Tennant and Marsden identified the Tennant T300 Orbital
Scrubber as the optimal cleaning machine for the unique flooring. Marsden further
chose to equip the T300 Orbital Scrubber with ec-H2O NanoClean™ technology,
eliminating the need for additional passes to pick up chemical residue — and enabling
single-pass cleaning. To cover the other floor types in the new building, Marsden
purchased the Tennant T2 Scrubber — compact enough to use in tight spaces thatA TRUSTED PARTNER
FOR START-UPS

traditionally require mop-and-bucket cleaning — and a wet/dry vacuum with a frontmount squeegee for the transitional flooring. Tennant helped Marsden strategicallyplace the new equipment, streamlining cleaning patterns to maximize productivity. To

For a new site start-up,

ensure cost-effective operator training on all of the floor cleaning machines, Tennant

flexibility is mission-critical.

trainers led multiple on-site training sessions to help ensure operator competency andTo build customer

prepare staff for success.

relationships, successful BSC
start-ups must quickly deliveron new customer needs.
Tennant provides BSCs withindustry-leading knowledge
and expertise, matchedwith our complete range ofpowerful cleaning technologies— working together to solve
any challenge a BSC may have.

Results
Tennant’s strategic cleaning plan is driving immediate and impressive results for Marsden,starting with minimized equipment overhead costs. “We have the right equipment forthe job,” said Tim Rupard, President and COO of Marsden South, “The previous cleaning
process using a cylindrical cleaner wasn’t giving us the results we wanted, so Tennant
allowed us to test its Orbital Scrubber — and the results were fantastic.” The powerful
T300 Orbital Scrubber enables Marsden to clean the unique surfaces in a single pass,
greatly improving productivity, while leaving floors dry in seconds to reduce slip-and-fallrisk and improve safety. Strategic equipment use based on the flooring type minimizes
equipment transfers and saves operators significant time each day.
ec-H2O NanoClean technology reduces overall cleaning time, reduces chemical costs
and help avoid harsh chemicals that may impact the life of the flooring. “For us, ecH2O NanoClean technology is more than just effective and economical,” said Marsden
Vice President of Workplace Safety and Health, Mike Kilsdonk. “ec-H2O NanoClean ishealthier and safer for all those who use the office building — and supports Marsden’scommitment to sustainable cleaning practices.”
With this start-up success under its belt, Marsden is ready to tackle the next challenge
on its growth path. “Tennant’s expertise and experience is just an invaluable resource forus,” concluded Rupard. “Knowing that we can count on them, we can confidently focus
on growing our business.”

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Marsden Case Study
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