HTC VIVE Focus PRODUCT LIMITED WARRANTYPLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS ANDOBLIGATIONS. THIS LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION AGREEMENTWITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITED WARRANTY ANDARBITRATION AGREEMENT BELOW.
THE BENEFITS OF THIS WARRANTY ARE IN ADDITION TO ANY OTHER RIGHTS AND REMEDIES OFTHE CONSUMER UNDER A LAW IN RELATION TO THE GOODS OR SERVICES TO WHICH THEWARRANTY RELATESTHIS PRODUCT IS FOR CONSUMER HOME USE ONLY, THE WARRANTY COVERAGE IS VOID IFAPPLIED IN COMMERCIAL OR NON-HOME USE.
DEFINITIONS
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WHAT IS COVERED BY THIS LIMITED WARRANTY?
During the Warranty Period, HTC warrants that the Product or Accessory will function properly if used under Normal
Use Conditions in accordance with the user instruction materials packaged with the Product or Accessory or posted
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part toany subsequent purchaser or acquirer of the Product or Accessory or any other person.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Product or Accessory. It therefore does not apply to any nonHTC equipment or any software (e.g. software development kit (SDK) and android application package (APK)support) whatsoever, whether developed by HTC or a third party, even if intended or labelled as for use with theProduct. Third party manufacturers, suppliers, or publishers may provide warranties for their own products and You
may contact them directly for service.
EVEN WITH RESPECT TO THE PRODUCT OR ACCESSORY YOU PURCHASED, THIS LIMITEDWARRANTY SHALL NOT APPLY:
1. if the Product or Accessory serial number, the date code, the water indicator, or the warranty seal (void label)
has been removed, erased, defaced, altered, or is illegible;
2. to any deterioration of the cosmetic appearance of the Product or Accessory due to normal wear and tear;
3. to consumable parts, such as AAA batteries, wrist strap, face cushion or protective coatings that are reasonably
expected to diminish over time, unless failure has occurred due to a malfunction;

4. to malfunctions caused by the battery, if improperly installed, if the seals of the battery enclosure or the cells
are broken or show evidence of leakage or tampering, or if used in equipment other than that for which it has
been specified;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of theProduct or Accessory;
6. to use not in accordance with the User Manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids, rain, snow, perspiration, moisture or liquid damage;dampness or extreme thermal or environmental conditions or a rapid change in such conditions; corrosion; oroxidation;
8. to use for commercial purposes, as the Product is intended only for personal entertainment purposes;
9. to defects or damage caused by or resulting from unauthorized modifications or connections, unauthorized
opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;
10. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited
to deficiencies in consumable parts) unless the defect was caused directly by a malfunction;
11. to physical damage to the surface of the Product or Accessory, including but not limited to cracks or scratcheson the surface, including any screen or lens;
12. to any computer or other devices to which the Product may connect. HTC does not warrant that the operationof the Product or Accessory will be uninterrupted or error-free;
13. where the software loaded on the Product, including but not limited to the operating system and/or firmware,needs to be upgraded, if such updates can be loaded by You;
14. to any Product in which the operating system and/or firmware has been altered, including any failed attempts
to alter the operating system and/or firmware, regardless of whether such modifications are authorized,approved, or otherwise sanctioned by HTC;
15. to malfunctions caused by unplugging any cable from or otherwise powering off the Product, or your computer
during any firmware update;
16. to malfunctions caused by the use of the Product or Accessory with or connection of the Product to an accessory
not approved or provided by HTC, or used in any way other than its intended use and where such defect is not
the fault of the Product itself. Use of non-HTC accessories may void this Limited Warranty.

This Limited Warranty is valid and enforceable only in Singapore where the Product is intended to be sold. A
Product or Accessory can only be return for repair under this Limited Warranty in Singapore where it was intendedfor purchase. Warranty service availability and response time may vary from country to country.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in the Product or Accessory, You should take the following actions to obtainwarranty service under this Limited Warranty:
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Refer to the User Manual and/or resources available at www.vive.com in order to identify and resolve theproblem. Please note that opening the Product or Accessory may cause damage that is not covered
under the Limited Warranty.
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If the problem cannot be resolved by reference to the user manual and/or resources available atwww.vive.com, You should contact the Retailer from which You purchased the Product or Accessory or visit
www.vive.com/sg/support/ for further information on contacting HTC customer care for assistance. Only
HTC or a HTC authorized service center should perform service on the Product or Accessory.
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When You contact the Retailer or HTC, please be sure to have the following information available:
a. The model and serial number of the Product or Accessory.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. Youmust present a valid proof of purchase upon making any claims pursuant to this Limited Warranty.

2Before returning any Product for service, You need to retain Accessories or detachable components on the Product(e.g: Micro-SD card) unless You are requested by HTC to return Accessory with the Product. In the event You failto retain Accessories or such detachable components on the Product, they may not be returned to You and HTC will
not be responsible for the loss.
If You return the Product or Accessory during the Warranty Period and it satisfies the terms of this Limited Warranty,
HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may involve the useof a functionally equivalent reconditioned Product and/or parts. The Retailer or HTC will return the repaired orreplacement Product or Accessory to You in good working condition. Any Product, Accessory, or parts orcomponents thereof that are replaced under the terms of this Limited Warranty become the property of HTC.
If HTC repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for theremaining time of the original Warranty Period or for three (3) months from the date of repair or replacement,
whichever is longer.
Rather than ask You to return the Product or Accessory, HTC may instead elect to supply user-installable parts directly
to You to fulfill its Limited Warranty obligations. You in turn agree to return the replaced parts if requested by HTC.
HTC must be notified of a perceived malfunction during the applicable Warranty Period in order for You to be eligible
for any remedy under the Limited Warranty. Do not ship Your Product or Accessory directly to HTC unless You areasked to do so when following the steps above. If You need to return the Product or Accessory for warranty service,the steps above must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTHARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS,WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. HTC DISCLAIMS ALL STATUTORYAND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINSTHIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCHWARRANTIES CANNOT BE DISCLAIMED, HTC LIMITS THE DURATION AND REMEDIES OF SUCHREPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.
LIMITATION OF LIABILITYEXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTEDBY LAW, HTC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGESOF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS ORCOMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA,LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING ANDIRELIABILITY UNDER ANY PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE
AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT OR ACCESSORY. THESE
EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
GENERAL PROVISIONS
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