LIMITED WARRANTY FOR VIVE ENTERPRISE ADVANTAGESINGAPOREPLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTSAND OBLIGATIONS. THIS LIMITED WARRANTY CONTAINS A MANDATORYARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITEDWARRANTY AND ARBITRATION AGREEMENT BELOW.
THE BENEFITS OF THIS WARRANTY ARE IN ADDITION TO ANY OTHER RIGHTS ANDREMEDIES OF THE CONSUMER UNDER A LAW IN RELATION TO THE GOODS ORSERVICES TO WHICH THE WARRANTY RELATESDEFINITIONS
The following definitions apply to this Limited Warranty for VIVE Enterprise Advantage (“LimitedWarranty”):
1. “Accessory” or “Accessories” means a secondary or auxiliary element included in the box withthe "Covered Product" at the time of sale, and may include: headset cables, USB cables,
DisplayPort cables, micro-USB cables, and power adapters; provided that the component wasmanufactured by or for HTC and can be identified by the “HTC” or “VIVE” trademark, trade name,or logo affixed to the component as originally supplied.
2. “Covered Products” has the meaning set forth below in the section titled “What is Covered by thisLimited Warranty.”
3. “Normal Use Conditions” means common use that is in accordance with the user manual andinstructions provided with the Product(s) or Accessory(ies) or posted online.
4. “Product(s)” means the VIVE PRO head mounted display (“VIVE PRO Headset”; HTC VIVE head
mounted display excluded), VIVE PRO link control box (“VIVE PRO Link Box”) and the following
HTC VIVE and VIVE PRO virtual reality devices, each purchased from an authorized Retailer ordirectly from HTC: handheld controller (“Controller”), laser tracking station (“Base Station”),
and auxiliary tracking device (“Tracker”); whether packaged separately or as part of a VIVE PROor VIVE kitted system.
5. “Retailer” means a business that sells goods directly to commercial entities, including thosewith a physical and/or online presence.
6. “Warranty Period” means twenty-four (24) months from the date You purchased the"Covered Product(s)" from an authorized Retailer or directly from HTC, and you completed theEnterprise Advantage program registration for those Covered Product(s) on VIVE Enterprise
Platform website on https://enterprise.vive.com/portal/. For those non-Covered Product(s)that you choose not to register with Enterprise Advantage pack, the warranty period keeps thesame as your original purchase of that product.
7. “You” or “Your” means the original purchaser and/or original business entity utilizing theProduct.

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WHAT IS COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty shall apply to one VIVE PRO Headset, one VIVE PRO Link Box, and up to four
additional Controller(s), Base Station(s) or Tracker(s) in any combination (whether sold separately, oras part of a VIVE PRO or VIVE kitted system), along with accompanying Accessories, so long as each isregistered to Your Enterprise Advantage pack, subject to HTC’s confirmation (the “Covered Products”).
All Eligible Products must be registered to your Advantage Pack within three (3) months of Eligible
Product purchase. You cannot change, transfer, or remove Eligible Products once they have beenregistered to your Advantage Pack. This Limited Warranty supersedes and replaces any Limited
Warranty found within the original Product packaging for the Covered Products.
During the Warranty Period, HTC warrants that the Covered Products and Accessories will be free fromdefects in material and workmanship if used under Normal Use Conditions in accordance with the user
instruction materials packaged with the Product or Accessory or posted on-line.
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in fullor in part to any subsequent purchaser or acquirer of the Covered Products and Accessories or any otherperson.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Covered Product(s) and Accessories. It therefore
does not apply to any non-HTC equipment or any software whatsoever, whether developed by HTC or athird party, even if intended or labelled as for use with the Product(s). Third party manufacturers,suppliers, or publishers may provide warranties for their own products and You may contact them
directly for service.
EVEN WITH RESPECT TO THE COVERED PRODUCT(S) OR ACCESSORIES, THIS LIMITED WARRANTYSHALL NOT APPLY:
1. if a Product or Accessory serial number, date code, water indicator, or warranty seal (void label) has
been removed, erased, defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of a Product or Accessory due to normal wear andtear;
3. to consumable parts, such as Lanyard, Face cushion, Mounting kit, earphone hole cap, or protective
coatings that are reasonably expected to diminish over time, unless failure has occurred due to amalfunction;
4. to malfunctions caused by the battery, if improperly installed by You or another person, if the seals of
the battery enclosure or the cells are broken or show evidence of tampering, or if used in equipment
other than that for which it has been specified;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the faultof the Product or Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids, dampness or extreme thermal or environmental
conditions or a rapid change in such conditions; corrosion; or oxidation;

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8. to defects, conditions, or other issues caused by or resulting from unauthorized modifications orconnections or unauthorized opening, repair by use of unauthorized spare parts, or repair by an
unauthorized person or location;
9. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but
not limited to deficiencies in consumable parts) unless the defect was caused directly by a malfunction;
10. to physical damage to the surface of a Product or Accessory, including but not limited to cracks or
scratches on the surfaces of the Product or Accessory, including any screen or lens;
11. to any computer or other product to which a Product or Accessory may connect. HTC does not warrant
that the operation of a Product or Accessory will be uninterrupted or error-free;
12. where the software loaded on a Product, including but not limited to the operating system and/or
firmware, needs to be upgraded, if such updates can be loaded by You;
13. to any Product in which the operating system and/or firmware has been altered, including any failed
attempts to alter the operating system, regardless of whether such modifications are authorized,approved, or otherwise sanctioned by HTC;
14. to malfunctions caused by unplugging any cable from or otherwise powering off a Product, or yourcomputer during any firmware update; or15. to malfunctions caused by the use of a Product or Accessory with or connection of a Product to anaccessory not approved or provided by HTC, or used in any way other than its intended use and wheresuch defect is not the fault of the Product itself. Use of non-HTC accessories may void this Limited
Warranty.
This Limited Warranty is valid and enforceable only in Singapore where the Product(s) are intended tobe sold. A Covered Product or Accessory can only be returned to be repaired under this Limited
Warranty in Singapore. Warranty service availability and response time may vary from country tocountry.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in a Covered Product or Accessory, You should take the following
actions:
1. Refer to the user manual and/or resources available at www.vive.com/support in order to identify andcorrect the problem. Please note that opening a Product or Accessory may cause damage that is
not covered under the Limited Warranty.
2. If the problem cannot be resolved by reference to the user manual and/or resources available atwww.vive.com, You should login to your enterprise account at https://enterprise.vive.com/portal forfurther instructions on contacting HTC customer care for assistance. Only HTC or a HTC authorized
service center should perform service on the Product or Accessory.
3. When You contact the Retailer or HTC, please be sure to have the following information available:
a. The model and serial number of the Product.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You must
present a valid proof of purchase upon making any claims pursuant to this Limited Warranty.

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Upon completion of these steps, HTC will provide You with instructions regarding how and when a Covered
Product or Accessory should be returned.
If You return a Product or Accessory during the Warranty Period and it satisfies the terms of this Limited
Warranty, HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair orreplacement may involve the use of a functionally equivalent reconditioned Product or Accessory and/orparts. The Retailer or HTC will return the repaired or replacement Product or Accessory to You in goodworking condition. Any Product, Accessory, or parts or components thereof that are replaced under theterms of this Limited Warranty become the property of HTC.
If HTC repairs or replaces a Product or Accessory, the repaired or replaced Product or Accessory shallcontinue to be warranted for the remaining time of the original Warranty Period or for three (3)months from the date of repair or replacement, whichever is longer.
Rather than ask You to return a Product or Accessory, HTC may instead elect to supply user-installable
parts directly to You to fulfill its Limited Warranty obligations. If requested by HTC, You in turn agree toreturn the replaced parts at Your cost.
HTC reserves the right to restrict warranty service to the country where a Product or Accessory was intended
to be sold. HTC must be notified of a perceived malfunction during the applicable Warranty Period in orderfor You to be eligible for any remedy under this Limited Warranty. Do not ship Your Product or Accessory
directly to HTC unless You are asked to do so when following the steps above. If You need to return a Productor Accessory for warranty service, the steps above must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SETFORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, ANDCONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. HTCDISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUTLIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENTPERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, HTCLIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS
LIMITED WARRANTY AND, AT HTC’S OPTION, THE REPAIR OR REPLACEMENT SERVICESDESCRIBED HEREIN.
LIMITATION OF LIABILITYEXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENTPERMITTED BY LAW, HTC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIALLOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TOLOST PROFITS OR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESSINFORMATION, LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY.
NOTWITHSTANDING THE FOREGOING AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIALPURPOSE, HTC AND ITS SUPPLIERS’ ENTIRE LIABILITY UNDER ANY PROVISION OF THIS
LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THECUSTOMER FOR THE PRODUCT OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF HTCHAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
AGREEMENT TO ARBITRATE DISPUTESPage 3 of 6

PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TOARBITRATE CERTAIN DISPUTES AND CLAIMS WITH HTC AND LIMITS THE MANNER IN
WHICH YOU CAN SEEK RELIEF FROM HTC.
Binding Arbitration. Except for disputes in which either party may seek to bring an individual action insmall claims court, you and HTC agree (a) to waive your and HTC’s respective rights to have any and alldisputes or claims arising from or related to this Limited Warranty or the sale, condition, use, or performanceof the Product or Accessory (collectively, “Disputes”) resolved in a court, and (b) to waive your and HTC’s
respective rights to a jury trial. Instead, you and HTC agree to arbitrate Disputes through binding arbitration(which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a
final and binding determination to resolve it instead of having the Dispute decided by a judge or jury incourt).
No Class Arbitrations, Class Actions or Representative Actions. You and HTC agree that any Disputearising out of or related to this Limited Warranty, is personal to you and HTC and that such Dispute will beresolved solely through individual arbitration and will not be brought as a class arbitration, class action, or
any other type of representative proceeding. You and HTC agree that there will be no class arbitration orarbitration in which an individual attempt to resolve a Dispute as a representative of another individual orgroup of individuals. Further, you and HTC agree that a Dispute cannot be brought as a class or other type ofrepresentative action, whether within or outside of arbitration, or on behalf of any other individual or groupof individuals.
Notice; Informal Dispute Resolution. You and HTC agree that each party will notify the other party inwriting of any arbitrable or small claims Dispute not less than thirty (30) days of the date it arises, so that theparties can attempt in good faith to resolve the Dispute informally. Notice to HTC shall be sent to HTC
Arbitration Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. Your noticemust include (a) your name, postal address, telephone number, the email address you use or used for yourHTC account or, if different or if you have no HTC account, an email address at which you can be contacted,(b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you
are seeking. Our notice to you will be sent electronically to the email address you use or used for your HTC
account, where available, and will include (a) our name, postal address, telephone number and an emailaddress at which we can be contacted with respect to the Dispute, (b) a description in reasonable detail of thenature or basis of the Dispute, and (c) the specific relief that we are seeking. If you and HTC cannot agree
how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party,
then either you or HTC may, as appropriate and in accordance with this Limited Warranty, commence anarbitration proceeding or, to the extent specifically provided for above, file a claim in small claims court.
Process. Except for Disputes in which either party may seek to bring an individual action in small claims
court, you and HTC agree that any Dispute must be commenced or filed by you or HTC within one (1) yearof the date the Dispute arose, otherwise the underlying claim is permanently barred (which means that youand HTC will no longer have the right to assert such claim regarding the Dispute). You and HTC agree thatthe arbitration shall be according to the American Arbitration Association Commercial Arbitration Rules
applicable to consumer disputes (the “AAA Rules”), except insofar as those rules would be inconsistent withany part of this Limited Warranty, including without limitation the agreement to arbitrate. For claims of$5,000 or less, You may decide whether You would prefer to have the arbitration decided based only on
documents submitted to the arbitrator, or by a hearing in person or by phone. The arbitration shall be held inKing County, Washington and the state and federal courts located in King County, Washington haveexclusive jurisdiction over any appeals and the enforcement of an arbitration award. You may also litigate aDispute in the small claims court located in the U.S. county of your residence if the Dispute meets therequirements to be heard in small claims court.
Authority of Arbitrator. As limited by the Federal Arbitration Act, this Agreement and the applicable
AAA rules, the arbitrator will have the authority to grant any remedy that would otherwise be available incourt, provided that the arbitrator’s award may not exceed, in form or amount, the relief that a United States
Page 3 of 6

District Court could order under the Limited Warranty; provided, however, that the arbitrator does not havethe authority to conduct a class arbitration or a representative action, which is prohibited by this Limited
Warranty. Notwithstanding the AAA Rules, any decisions concerning arbitrability of a particular dispute,
including but not limited to whether a class arbitration is permitted by this Limited Warranty, shall beresolved by a proper court in King County, Washington, rather than an arbitrator. Any dispute concerning
the enforceability of this agreement to arbitrate, or any part thereof, shall also be resolved by a proper courtin King County, Washington, rather than an arbitrator.
Rules of AAA. The rules of AAA and additional information about AAA are available on the AAA website(https://www.adr.org/aaa/faces/aoe/gc/consumer). By not opting out of this agreement to arbitrate as
specified below, you either (a) acknowledge and agree that you have read and understand the AAA Rules, or(b) waive your opportunity to read the AAA Rules and any claim that the AAA Rules are unfair or should not
apply for any reason.
Applicability of Agreement to Arbitrate. IF THE PROHIBITION ON CLASS ARBITRATIONS SETFORTH ABOVE IS DEEMED TO BE UNENFORCEABLE, THEN THE AGREEMENT TO ARBITRATE
WILL NOT APPLY.
RIGHT TO OPT OUT: This agreement to arbitrate disputes will apply unless You notify HTC inwriting postmarked no later than 30 calendar days of purchasing the Product or Accessory that You
reject the agreement to arbitrate. You must include in Your notice of opt-out (a) Your name andaddress; (b) the date on which You purchased the Product or Accessory; (c) the Product or Accessory
model name; and (d) Serial Number of the Product or description of Accessory. These numbers can befound on the packaging and on the Product or Accessory (if applicable). You must send Your written
notice to HTC Arbitration Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA98104. No other form of notice will be effective to opt out of this agreement to arbitrate. If You opt
out of the agreement to arbitrate, the Limited Warranty will still apply to You.
GENERAL PROVISIONS
1. Governing Law: The Federal Arbitration Act (the “FAA”) applies to the agreement to arbitrate. Except
as preempted by FAA, the law of the State of Washington, without reference to its choice of laws
principles, shall govern this Limited Warranty. Notwithstanding the foregoing, the laws of Your state ofresidence will apply to any tort claims and/or any claims under any consumer protection statutes.
2. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held to
be invalid or unenforceable, such invalidity or unenforceability shall not affect the enforceability of theremainder of the Limited Warranty.

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