Hitachi Group
Sustainability Report 2013 Digest

V A L U E

C R E A T I O N

F O RS U S T A I N A B L EAS O C I E T Y

Top Commitment Message from Management

Our Key Business Challenges Are
Social Contribution and Reducing
the Environmental Burden

The Hitachi Group has positioned the Social
Innovation Business as our core business emphasis,
and we work as a group to expand that businessglobally. There are several reasons why we callwhat we do Social Innovation Business.

Resolving Social Issues
First, continuing to simply supply the equipment
and systems needed for the social infrastructure
would not be enough to overcome the trials
faced by society. Carefully honing and perfecting
the functionality and performance of individual
products and systems is of course an extremely
important responsibility for a manufacturer.
However, the issues facing many countries andregions around the world are becoming too
complex to be resolved with equipment andsystems alone. Take energy issues, for example. In
many regions, economic development has brought
power shortages. One solution is to build large,
high-efficiency thermal power stations, but at thesame time, because thermal power stations emit
gases that cause environmental problems, we alsoneed to look closely at these problems and strive
to minimize the environmental burden so that
we can be in harmony with the environment. If
the environmental burden goes beyond tolerable
limits, it will be necessary to use renewableenergy such as solar and wind power. However,renewable energy relies on the weather, and thepower that is produced ﬂuctuates enormously.
Robust management must be used to deal with
the impact on power transmission and distribution
systems for a stable, reliable supply of power.
Many of these complex issues will not be easily
resolved by the Hitachi Group alone, but thebasic approach of our Social Innovation Businessis to deepen our understanding of the particularissues to the greatest extent possible and toseek solutions together with our customers andpartners. Engaging in close dialogue with people
around the world, we will use Hitachi technologies
to the full to help resolve social issues.

Using Innovation to Build a
Sustainable Society
The second challenge is innovation. To deal
with the complex issues facing society, weneed to clarify these issues to the maximum
extent possible—not an easy task. Many social
issues by their nature have political, economic,
and historical dimensions. We are developing
certain technologies, including big data anddata analytics, to gather a wide range of social
phenomena from many perspectives into
databases and to analyze that data. To bringabout social and business innovations, we need
to overcome many hurdles as we mobilize
these technologies and apply methods for theexperiential and objective analysis of social
behavior. We believe that by taking on thesechallenges as a group, we can earn the trust of
many people worldwide through our commerce,
and that this will in turn grow our business. The
Hitachi Group is committed to contributing
to society through Social Innovation Business.
In other words, we view our Social Innovation
Business as the business of creating a sustainable
society.
This sustainability report presents the many
activities that the Hitachi Group carried out with aview to creating a sustainable society. As you willsee, we operate around the world in a huge rangeof capacities. This report also lays out Hitachi’s
management strategies and CSR, a diverse arrayof solutions showing how Hitachi contributes tosociety through business, respects human rights,
promotes diversity, and helps to reduce theenvironmental burden from production, as we
become a corporate citizen through our activities
around the world.
As we have done in the past, in the years ahead wewill position our business operations with a ﬁrm
emphasis on the creation of a sustainable society.

Hiroaki Nakanishi
President, Hitachi, Ltd.

Sustainability Report Digest

CONTENTS

Items included in Hitachi Group
Sustainability Report 2013 (PDF)

TOP COMMITMENT Message from Management
Hiroaki Nakanishi, President, Hitachi, Ltd.

02

The following items can be viewed on the website:
http://www.hitachi.com/csr/download/

VISION: Management

Management Strategies and CSR

Strategies and CSR
Trends in Society and Hitachi Group Identity / 2015 Mid-Term
Management Plan to Realize the Hitachi Group Vision / Performance
Overview of 2012 Mid-Term Management Plan

06

FEATURE: Contributing toGovernance Report
Message from the Executive Officer for Management Audits /Corporate Governance / CSR Management / Risk Management /Compliance / Innovation Management / Intellectual Property /Brand Management

Environmental ReportSociety through Business08

FY 2012 Environmental Report

Message from the Chief Environmental Strategy Officer /Environmental Activities Worldwide / Environmental Management
Strategies and Initiatives / Environmentally Conscious Products
and Services / Environmentally Conscious Production /Environmental Management Framework and Communication

10

FY 2012 Governance and Social ReportSocial Report

ACTIVITIES:

12

Message from the Executive Officer for Procurement / Message
from the Executive Officer for Human Capital Group / Respectfor Human Rights / Supply Chain Management / Diversity
Management / Public Policy Initiatives / Quality Assurance
Activities / Customer Satisfaction / Communication with
Shareholders and Investors / Employee Health and Safety / Global
Human Capital Development / Social Contribution Activities

Hitachi Group Profile

Symbol Marks Used in This Booklet* Technical terms, proper nouns, etc., in the text requiring explanation† Tables or diagrams, etc., requiring explanation
WEB Indicates the title and URL of the web page related to the article.

List of Key Indicators / Independent Assurance

Editorial Policy
The Hitachi Group Sustainability Report2013 presents the basic policies,
promotion systems, measures, and key
performance indicators for each initiativein keeping with reporting guidelines.
This approach maintains an honest andtransparent disclosure of information
for fiscal 2012 initiatives and Hitachi’s
approach to addressing the social andenvironmental issues that are vital to thesustainability of corporate management
and society.

Scope of Reporting[Period] The main period covered is ﬁscal 2012 (April 1, 2012 to March 31, 2013)[Companies] Hitachi, Ltd. and 963 consolidated subsidiaries (including modiﬁed entities to which the equity method of
consolidated reporting applies): total 964 companies[Scope of data]
Financial data: Hitachi, Ltd. and 963 consolidated subsidiaries (including modiﬁed entities to which the equity method of
consolidated reporting applies): total 964 companies and 215 affiliated companies that use the equity method
Social data: Scope of data indicated under each item
Environmental data: Hitachi, Ltd. and 963 consolidated subsidiaries (including modiﬁed entities to which the equity
method of consolidated reporting applies): total 964 companies. However, for environmental load data generated throughbusiness operations, companies that cover 90 percent of the load (based on Hitachi calculations) are included.
∙ The data for each ﬁscal year indicates the results according to the scope of data in that ﬁscal year.
∙ The base ﬁscal year data has been revised to match the scope of data for ﬁscal 2012.
Key Guidelines Referred to in Preparing this Report
Environmental Reporting Guidelines (FY 2012 version), Ministry of the Environment, Japan
Environmental Reporting Guidelines 2001—With Focus on Stakeholders, Ministry of Economy, Trade and Industry, JapanGRI Sustainability Reporting Guidelines (G3.1), Global Reporting Initiative
ISO 26000: 2010, International Organization for Standardization
The Hitachi Group Sustainability Report is published annually.

Disclosure of Financial
and Non-Financial
Information

Hitachi Ltd. presents information to match the needs of stakeholders reading this report. While financial
information is in the Annual Report, the Hitachi Group Sustainability Report presents non-financial information.
The Hitachi Group Sustainability Report 2013 presents comprehensive non-financial information as a PDF file
(A4, 194 pages). Key issues are covered in the Hitachi Group Sustainability Report 2013 Digest, a 12-page A4
booklet. Our website also provides up-to-date Hitachi Group information.

WEB CSR (Corporate Social Responsibility) http://www.hitachi.com/csr/

WEB Environmental Activities http://www.hitachi.com/environment/

WEB Social Contribution Activities http://www.hitachi.com/csr/sc/

WEB Investor Relations http://www.hitachi.com/IR-e/

External Evaluations
We were selected in September 2012 for the
Dow Jones Sustainability World Indexes (DJSI
World), one of the world’s leading sustainability
investment fund indexes.

Initiatives That We Participate in
We have been a member of the World Business Council
for Sustainable Development (WBCSD) since 1995.

01

We have been a member of theUnited Nations Global Compact
since February 2009.

Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

VISIONManagement Strategies and CSR
As a global enterprise, we share society’s values and pursue sustainable growthby integrating management strategies and CSR. Our challenge is to match our
CSR activities with our Mid-Term Management Plan goals to achieve the HitachiGroup Vision, creating both social and economic value.

For us, CSR is about making our Group
Vision a reality. Our purpose is to contribute
through innovation to both realizing a safe,
secure, comfortable society and helping totackle global challenges: poverty, inequality
in education, the spread of diseases, resourceand energy issues, population concentrationin cities, and other global environmental
issues.
The Mid-Term Management Plan is our action
plan for realizing the Group Vision. Our CSR
activities help to achieve the goals set out inthis plan. By implementing the plan, we are
creating robust, diverse governance, as well
as strong ethical behavior from and a senseof challenge for our employees. Additional
beneﬁts include promoting business thathelps to resolve environmental problems andother issues facing society as a good corporate
citizen in global society. While implementing
the Mid-Term Management Plan, Group
employees comply with national laws and,
wherever they are in the world, they workwith a strong sense of ethics in line with the
Hitachi Group Codes of Conduct.

Trends in Society and Hitachi Group Identity
Macro Trends in Society

Hitachi Group Identity• Toward a society centered on
distribution, sharing, and recycling• Expansion of free trade zones• Global economic growth led byemerging nations• Global market structure changes basedon energy resources

Corporate Credo:
Contribute to society through thedevelopment of superior, originaltechnology and products

Hitachi Founding Spirit:
Harmony, Sincerity, Pioneering Spirit

Achieving a Sustainable
Society• Securing water resources, energy,
and food• Replacing aging infrastructure systems• Reducing CO2• Improving transportation systems• Dealing with the low birth rate and an
aging population• Promoting material recycling

Hitachi Group Vision:
Hitachi delivers innovations that answer
society’s challenges. With our talented
team and proven experience in global
markets, we can inspire the world.

Direction of our management strategies

Rules for fair corporate behavior

Mid-Term Management Plan

Codes of Conduct

Business plans

Companies’ regulations
and standards

In April 2013, as we began on a new Mid-Term
Management Plan, we created the HitachiGroup Vision to show what the Hitachi Groupintends to become. The Vision draws on the
ethics and values that the Group has developed
over the past 100 years—encapsulated in our
Corporate Credo and Founding Spirit—to lay
out a new medium- to long-term vision for

the Hitachi Group. Recognizing the changing
macro trends in society, the Vision embodies
our ﬁrm commitment to help resolve thechallenges facing the global community andto realize a sustainable society. Together withcreating our Vision, we have also merged the
Corporate Credo, Founding Spirit, and HitachiGroup Vision into the Hitachi Group Identity.

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Hitachi Group Sustainability
Report 2013 Digest

Management Strategies and CSR2015 Mid-Term Management Plan to Realize the Hitachi Group Vision
Our action plan for realizing the HitachiGroup Vision is the 2015 Mid-Term
Management Plan.
Management Targets
To achieve our management targets, wewill grow and transform through our Social
Innovation Business.
Management Focus
In the 2015 Mid-Term Management
Plan, our key management policies focus
on innovation, a global emphasis, andtransformation.
Summary of Key Management Policies
I. Global Expansion of the Social
Innovation BusinessIn our Social Innovation Business, wework as One Hitachi with society and ourcustomers to identify their issues, creating
innovation through Group teamwork. We
provide global solutions combining
products, services, and IT (cloud) platforms.

FY 2015 Targets
Management Targets
FY 2015 Target*1
Revenues

10 trillion yen

EBIT*2 (operating income) ratio

Over 7% (over 7%)

Net income attributable to Hitachi, Ltd.
shareholders

Over 350 billion yen

Net income attributable to Hitachi, Ltd.
shareholders per share

Over 70 yen

Total Hitachi, Ltd. Shareholders’ equity
ratio (manufacturing, services & others)

Over 30%

Service Revenue Ratio, Overseas Revenue Ratio, Employees
FY 2015 Target
Service revenue ratio(including systems solutions)Over 40%

Employees in Japan

200,000

Employees outside Japan

150,000

Expected Cost Reduction Effects of Hitachi Smart Transformation Project
FY 2013 forecast

Total up to FY 2015

100 billion yen

400 billion yen*1 Assumed exchange rate: 90 yen/US dollar, 115 yen/euro*2 EBIT: Earnings before interest and taxes

2015 Mid-Term Management Plan
Management Focus
1. Innovation

II. Promoting Transformation
Bold structural reforms will fulﬁll the2015 Mid-Term Management Plan. Our
supply chain management will be rebuilt
to quickly respond to markets and boost
management efficiency, leverage businessintelligence to speed up our response
to environmental changes, improve
our balance sheets, and upgrade ouroperations globally.
We will better utilize our human capital—
our most critical resource—using a global
strategy. Our global grading system andhuman capital database help to optimize
personnel deployment worldwide. Ourhuman capital development promotes
diversity at all levels, including
management, to maximize organizational
and individual performance. Human capitalis the foundation of our growth strategy.
Other steps include creating a marketdriven organization, speedily transforming
our business portfolio, and reviewing ourcost structure.

WEB Hitachi Announces “2015 Mid-Term Management Plan”

Strengthen service businesses that maximize the utilizationof IT and bring about innovation

2. Global
Deliver innovation to customers and society globally

3. Transformation
Transform Hitachi: To deliver innovation by standardized
and speedy operation

Realizing the Hitachi Group Vision

Social Innovation Business
Identify issues faced by society and customers while working together onsolutions as One Hitachi
Innovate by providing solutions that combine products, services, and IT (cloudcomputing)

Solutions
Services

Cloud-based
service platform

Products

Support customers
from maintenancethrough to operation,
outsourcing andmanagement support

Create knowledge
by analyzing andassessing data collected
and accumulated using
cutting-edge IT

Use wide-ranging
systems expertise andtechnologies to provide
products responding toregional needs

http://www.hitachi.com/New/cnews/130516.html

03

Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

2015 Mid-Term Management Plan and Related Non-Financial Activities
In addition to ﬁnancial activities, non-ﬁnancial activities play a crucial role in achieving
the 2015 Mid-Term Management Plan goals. We set targets for non-ﬁnancial activities
related to key management policies and started these activities in ﬁscal 2013.

Material Issues for Hitachi

Management Focus

Related Non-Financial Activities
Sustainable Business

Innovation:
Strengthen service businesses
that maximize the utilization of
IT and bring about innovation

ExpandR&D centersoutside Japan

Promote R&D in 7 areas globally (as of June 2013)
Increase R&D staff

FY 2013 Result approx. 280 people

FY 2015 Target 400 people

Strengthen Open Innovation
Service business sales ratio

FY 2012 Result 30%

FY 2015 Target Over 40%

Caring for the Environment
Eco-Product sales ratio

FY 2012 Result 84%

Diversity Management

Global:Deliver innovation to customers
and society globally

FY 2015 Target 88%

Diversity in directors (as of June 2013, out of 14 directors)• Outside directors: 8 people • Non-Japanese: 4 people • Females: 2 people(2.5 times more; compared with

Female managers (Hitachi, Ltd.)FY 2020 Target 1,000 women the number at the end of FY 2012)

Female senior executives

Target to be assigned by FY 2015
Respect for Human Rights

Business and human rights

May 2013: Global roll out of the Hitachi Group Human Rights Policy

Stakeholder dialogue

FY 2012 Result: Held in two regions

Public Policy Initiatives

Diversity Management

Transformation:
Transform Hitachi: To deliver
innovation by standardized andspeedy operation

Expand regions and themes

Promotion of global human capital management strategy• Introduction of performance management• Talent development for global executives• Introduction of Global Leadership Development program
Sustainable Business
Promotion of Hitachi Smart Transformation Project
Target outcome (aggregated FY 2011 – FY 2015) 400 billion yen

Material Issues for Hitachi
Importance for stakeholders

Hitachi uses a materiality process based on
dialogue with stakeholders to identify material
issues. To integrate our management strategies
and CSR, we reﬂect in our CSR activities material
issues closely related to the key management
policies in our Mid-Term Management Plan.
The content of this report also reﬂects Hitachi’smaterial issues supporting the improvement of
the quality of our management.

1. Products that Create a
Sustainable Society(Sustainable Business)
2. Caring for the Environment
3. Public Policy Initiatives
4. Respect for Human Rights
5. Supply Chain Management
6. Diversity Management

Inﬂuence on businessSelection Process for Material Issues
We evaluate and verify issues identiﬁed through stakeholder dialogues with international organizations, and we identify sustainability
issues in public policy trends from the standpoints of importance for stakeholders and the inﬂuence on business. The importance forstakeholders includes human rights, international development, the environment, reporting, ethics, and regional and international
requirements. The inﬂuences on business are assessed from the perspectives of the global, fusion, and environmental focuses of our2012 Mid-Term Management Plan, as well as the perspectives of innovation, risk, reputation, and cost effectiveness. This digest reportpresents these important issues in the two assessment areas.

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Hitachi Group Sustainability
Report 2013 Digest

Management Strategies and CSR

Performance Overview of 2012 Mid-Term Management Plan
We have revised our business portfolio to reﬂect the shift in focus to Social Innovation Business. While
we did not reach our overall revenue target, we did achieve most of our proﬁt targets. We also realized
our D/E ratio and equity ratio targets, enabling us to strengthen our foundation for further growth.
FY 2012 Performance
FY 2011 Results

FY 2012 Results

FY 2012 Target*1

Revenues

9,665.8 billion yen

9,041.0 billion yen

10 trillion yen

Operating income ratio

4.3%

4.7%

Over 5%

Net income attributable to Hitachi, Ltd.
shareholders

347.1 billion yen

175.3 billion yen

Consistently generate at least
200 billion yen

D/E ratio*2 (manufacturing, services & others)

0.86 times (0.56 times)

0.75 times (0.47 times)

0.8 times or below

Total Hitachi, Ltd. shareholders equity ratio(manufacturing, services & others)

18.8% (20.5%)

21.2% (23.2%)

20%

Exchange rate

79 yen/US dollar
109 yen/euro

83 yen/US dollar
107 yen/euro

80 yen/US dollar
110 yen/euro*1 As of June 9, 2011 (revised to reﬂect HDD business transfer), assumed exchange rate
*2 Including noncontrolling interests and liabilities associated with the consolidation of securitized entities.

2012 Mid-Term Management Plan: Key Management Policies and Related CSR Activities
CSR activities related to our key management policies and Hitachi‘s material issues played a crucial rolein achieving 2012 Mid-Term Management Plan goals.
Material Issues for Hitachi

2012 Mid-Term Management Plan Key
Management Policies

Supply Chain Management

I. Strengthen Management Base
(1) Cost structure reforms• Execute the Hitachi Smart Transformation Project(2) Strengthen ﬁnancial position• Increase proﬁtability and reinforce ﬁnancial position• Focus management resources

Rate of
FY 2010procurement36%
outside Japan
Cost-cutting effect of Hitachi
Smart Transformation Project
Supplier audits in emerging countries• Globalize corporate functions and promote China
Business Strategy 2015
• Expand business in ASEAN countries as a new key
region and establish business in Myanmar(2) Optimize use of human resources andincrease efficiency• Pursue global human resource strategies• Launch Global Management Human Resources
Development and Allocation Program in Fiscal
2012(3) Strengthen global governance• Strengthen response to globalized management
and supervisory functions(4) Value creation and CSR• Pursue contributions to the environment andregional social contribution activities• Respect human rights and implement stakeholder
dialogues

FY 2011

FY 201238%

38%

FY 2011

FY 201235 billion yen

75 billion yen

FY 2012Supply Chain
Management

12

Diversity Management

II. Global Growth Strategies(1) Expand investment in key regions

Relevant Section

CSR Initiatives and Results

FY 2010

FY 2011

FY 2012230 people

239 people

257 people

FY 2010
Ratio of female
managers (Hitachi, Ltd.)
3.3%

FY 2011

FY 2012

3.4%

3.5%

Employment ratio of FY 2010
people with disabilities

FY 2011

FY 2012

2.00%

2.02%

Non-Japaneseemployees in Japan(Hitachi, Ltd. in Japan)

2.05%

Global Human
CapitalDevelopment
Diversity
Management

Caring for the Environment
FY 2012 (estimate)
Contributions
FY 2011
FY 2010
to CO2 emission
million15.51 million tonnes 19.04 million tonnes 22.74 tonnes
reduction
Rate of reduction in
FY 2012FY 2011
FY 2010
CO2 emissions per unit
21%
22%
production*1 (global) −Respect for Human Rights
Creation of the Hitachi Group Announcement of the Hitachi Group
Human Rights Policy (May 2013)
Human Rights Policy
2012
2011
2010
Occupational
accident rates*2
0.20
0.15
0.19

Environmentally
Conscious Products
and Services
Environmentally
Conscious
Production

Respect for
Human Rights
Measures for
Improving Healthand Safety

Products That Create a Sustainable Society
Eco-Productsales ratio

FY 2010

FY 2011

FY 2012

78%

80%

84%

Increasing the
Ratio of
Eco-Products

Public Policy Initiatives
Stakeholder
dialogues
Funding for Social
Contribution
Activities

FY 2010

FY 2011

FY 20123

3

2

FY 2010

FY 2011

FY 2012

1.6 billion yen

3.5 billion yen

3.3 billion yen

Public Policy
Initiatives
SocialContribution
Activities*1 Base year 2005
*2 Up to 2011, 90 major Hitachi Group companies in Japan including Hitachi, Ltd.; in 2012, 175 Hitachi Group companies in Japan, including Hitachi, Ltd.

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Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

FEATURE

Contributing toSociety throughBusiness

Integration
through IT

Creating value to fulfill our Corporate
Credo is the basis of the developmentof our Social Innovation Business
which helps resolve environmental
issues such as: energy, water, resource
and food shortages, urban population
growth, and the graying of societies.

Hitachi’s Solutionsfor Social Problems

Wind Power Ibaraki, Co., Ltd.’s Wind Power
Kamisu 1 Offshore Wind Farm (Hitachi, Ltd.)

Environment and Energy Issues
The aim of our environmental management
is to “achieve a sustainable society.” For one
key element of this aim, preventing global
warming, we are reducing CO2 emissions
through our business operations.

Clinical analyzer(Hitachi High-Technologies)

Health and Aging Issues
Responding to aging in societies worldwide,
our medical solutions maintain and improvehealth. As well as diagnostic and testing
equipment for early treatment, we supply
pharmaceutical manufacturing equipment for
safe, effective drugs.

Healthcare

Energy-Saving
Products andSystems

Our R&D promotes medical
innovation in such areas
as ultrasound diagnostic
equipment, MRI scanners forhighly advanced medical care,and particle therapy equipment.

We are helping to reduce CO2
emissions across society as awhole by providing products
and services with low energy
consumption.

Power Generation We use wind and solar power
and other renewable energies.
SystemsAlso, we reduce CO emissions
2

by improving the efficiency of
power generation systems.

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Hitachi Group Sustainability
Report 2013 Digest

Contributing to Society through Business

Advanced networks, storage, and cloud computing
technologies connect infrastructures, products, and people.
Our IT solutions meet society’s and our customers’ challenges.

Ashford Train MaintenanceCentre (Hitachi Rail Europe)

Cities and Transportation Issues
Our infrastructure solutions boost safety andcomfort in cities and remote islands withlimited infrastructures. Solutions include safe,
high-speed transportation networks; highly
stable, efficient power source equipment
and transmission networks for diverse powersources, including renewable energy; and water
systems for safe, constant water.

Reverse osmosis desalination system (Hitachi, Ltd.)

Biodiversity, Water andResource Issues

Smart Cities

Worldwide, we propose newforms of cities that are safer, moresecure, and more convenient andcontribute to the standardizationof smart city infrastructures.

Building
Security

Our building security systems
cover exit/entry as well as
elevator operations andmaintenance.

Transportation
Systems

Our safe, convenient railway andtraffic information systems help
reduce the environmental burden
and congestion.

Ensuring biodiversity for the next generationmeans preserving ecosystems today. We
help to protect ecosystems through business
operations that clean the air, water, and soil.

Water
Environment
Solutions

Our various water environment
solutions—purifying polluted
water and desalinatingseawater, for example—enable
more efficient use of thislimited resource.

[Case Study]

The Maldives: Water and Sewage Projects[Case Study]

We participate in water and sewage projects that support
a stable supply, including building a pipe information
management system in the island of Malé, a part of thenation’s capital. We are also proposing the multi-stage use ofdeep sea water for air conditioning in the airport building aswell as potable water from a seawater desalination unit.

Maui Smart Grid Demonstration ProjectThis project aims to build a smart grid environment, while
deepening mutual understanding with the local community
through a dialogue process. Electric vehicle (EV) charging
systems, ICT platforms, home gateways, and other technologies
will be introduced to support
EVs, make maximum useof renewable energies, andensure a constant power
supply.

Island of Malé in
the Republic of theMaldives

EV charging at thedemonstration project
event

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Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

ACTIVITIESFY 2012
Environmental
ReportGuided by the Environmental Vision,
aimed at achieving a sustainable society,
we are determined to achieve the goalsof the Environmental Vision 2025 andEnvironmental Action Plan by developing
and popularizing our environmentallyconscious products and services.

The Hitachi Environmental Vision

Contributions to CO2 Emission Reduction (Base: FY 2005)(millions of
tonnes/year)
100

Contribution to CO2 emission reduction

The aim of our environmental management is“achieving a sustainable society.” As the world’s
population increases to 9.6 billion by 2050, economic andsocial activities seriously affect environmental problems.
We are committed to global warming prevention,
resource conservation, and ecosystems preservation
as the three pillars of our vision, and our goal is toachieve a more sustainable society by promoting global
production that reduces the environmental burden of a
product throughout its life cycle.

The Environmental Vision 2025 targets global
warming prevention, and states our goal of helping
reduce annual CO2 emissions by 100 million tonnes
by 2025 through Hitachi products and services. Thismeans that as we reduce CO2 emissions by improving
products efficiency, our contribution to curbing
CO2 emissions through the use of our products andservices will be 100 million tonnes per year by 2025
compared with 2005.
In ﬁscal 2012, a wide range of products andservices including high-efficiency thermal power
plants, energy-saving information systems and air
conditioners contributed to the reduction in emissions
by 22.74 million tonnes. We develop and popularize
products that cut CO2 emissions, helping to prevent
global warming.

100 million
tonnes/year
Transportation,commercial, andresidential sectors
10%
Industrial sector
63.00
20%

80

60

Power sector
70%

35.00

40
22.74
20

19.04

0
2011

2012 2015(estimate)2020

2025 (FY)† The 2010 ﬁgures in the IEA’s CO2 Emissions from Fuel Combustion Highlights(2012 Edition) are used for CO2 emission coefficients.

WEB Details of methods for calculating the contribution of Hitachi products
and services to the reduction in CO2 emissions
http://www.hitachi.com/environment/activities/third/method.html

Main Products Contributing to CO2 Emission Reductions in Fiscal 2012
High-Efficiency Gas Turbine Generators
Power Systems Company, Hitachi, Ltd.

Multi-Split Air Conditioning System
Hitachi Appliances, Inc.

37,000tonnes of CO2
reducedPC Server
Information & Telecommunication
Systems Company, Hitachi, Ltd.

0.9

14.2

tonnes of CO2
reducedtonnes of CO2
reducedKansai Electric Himeji No. 1
Thermal Power Station

Multi-Split Air Conditioning System for Buildings
FLEXMULTI High Efficiency

PC Server HA8000/RS220

Two gas turbine generators began operatingin August 2012 at Kansai Electric’s Himeji No.
1 Thermal Power Station. Using high-efficiency
H-25 gas turbines, the plant was built in just fourmonths, in time for summer power demand. The
new plant’s annual contribution to CO2 reduction is
37,000 tonnes.

FLEXMULTI air conditioning system integrates
several indoor units with one outdoor unit. Thisadvanced technology—high efficiency compressor
at low speed and concentrated winding brushless
DC motor and enhanced refrigeration cycle
control—sharply reduces power consumption. For
the 28.0 kW model, the annual contribution to CO2
reduction is 0.9 tonnes per system.

The high-efficient power supply module andpower capping function, which manages
processor performance in order not to go beyond
the conﬁgured limitation, control server power
consumption. The annual contribution to CO2
reduction is 14.2 tonnes per server.

† Please see pp. 078–080 of the Hitachi Group Sustainability Report 2013 (PDF) on the method used for calculating the contribution of Hitachi products to CO2 emission reduction and other details.

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Hitachi Group Sustainability
Report 2013 Digest

FY 2012 Environmental Report

Reducing Environmental Load in Business Activities
To promote the Environmental Vision 2025, we have set targets in the Environmental Action Plan for reducing
greenhouse gas and chemical substance emissions, waste (including valuable resources), and water use. The Third
Environmental Action Plan launched in ﬁscal 2011 was revised in ﬁscal 2013 to respond to changes in the external
environment and to carry out the plan in line with the 2015 Mid-Term Management Plan for ﬁscal 2013 to 2015.
† For details see the Hitachi Group Sustainability Report 2013 (PDF), pp. 067–070.

WEB Third Environmental Action Plan in Fiscal 2012: Achievements
http://www.hitachi.com/environment/activities/plan/actionplan/fy2012.html

CO2 Emissions per Unit Production

WEB

Third Environmental Action Plan for 2013 to 2015: Targets
http://www.hitachi.com/environment/activities/plan/actionplan/fy2013.html

CO2 Emissions (in Japan)
From base year

From base year

30%

22%

reduction

reduction

Emissions

Emissions

3,568 kt

3,132 kt

100%
Production ¥

3,046

2,142

kt

78%
Production ¥

=

=

kt

FY 1990

FY 2012(base year)

FY 2005

FY 2012

Fiscal 2012 CO2 emissions in Japan were 30 percent below ﬁscal 1990 levels.
To raise awareness, we monitor electric data and CO2 emissions across thecompany, visually displaying target achievements on the company intranet.

(base year)
We set a 7 percent target for reducing CO2 emissions per unit production inﬁscal 2012. To reduce energy-related CO2 emissions, we installed highefficiency equipment and devices, including LED lighting and inverter air
conditioners.

Amount of Waste Generated per Unit
Production Rate

Rate of Transportation Energy Consumption
per Unit Production in Japan

From base year
High Functional
Materials Group*1

From base year

Amountgenerated

reduction

481 ktEmissions

Emissions

188 kt124 kt100%

Amountgenerated*1

Production==100%*1=

Production ¥

81%

100%*
Production

266 kt*2 =FY 2012

Production= 91%*1

Amountgenerated
2

FY 2005(base year)

398 kt*1¥¥
Amountgenerated¥

FY 2006

Assembly
Industry Group*2

reduction

19%
Production ¥9% 16%

251 kt*2
Production= 84%*2¥

FY 2012(base year)

We are improving load efficiencies by using the same container for imports
and exports (eliminating empty containers), and we continue to explore
innovative methods to further reduce CO2 emissions.

We reduce waste generated by our business operations. Our global waste
reduction is centered on minimizing all waste, including reducing landﬁll
waste, and raising recycling rates.

Examples of Eco-Products Select*1
Refrigerator R-C6700 and 13 other Vacuum-Compartment
models Hitachi Appliances, Inc.

Downwind Wind Turbine Generating System
Power Systems Company, Hitachi, Ltd.
When used in mountainous or
hilly regions, where updrafts arecommon, this downwind turbine
system—the rotor is on the
downwind side of the tower—cangenerate 2 to 8 percent more power
than upwind models.

Due to energy-saving technologies(Frost Recycle Cooling, etc.), thisseries as a whole has an energy
efficiency standard achievement
rate of 256 percent or more (FY2010 standard).

Wind Turbine Generating System

Refrigerator R-C6700*1 Eco-Products that meet even more demanding requirements are designated as Eco-Products Select.
For details see the Hitachi Group Sustainability Report 2013 (PDF), pp. 071–077.

09

Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

ACTIVITIESFY 2012Governance andSocial ReportInnovation Management
Innovation, with R&D at its core, is the driving
force of sustainable global growth. Hitachi
invested 341.3 billion yen in R&D in ﬁscal 2012,
or 3.8 percent of sales: 70 percent on sponsoredand advance sponsored research and 30 percent
on basic and platform research.

We constantly work to improve ourcorporate governance so that we cancontinue to grow in global markets asa good corporate citizen. To integrate
our management strategies with CSR,
we have identified six material issues,
including respect for human rights.

Our R&D organization has seven bases: Japan,
the United States, Europe, China, Singapore,
India, and Brazil. To promote regional R&D (280
researchers are outside Japan), we establishedthe European Rail Research Centre in the United
Kingdom, the Hitachi China Materials Technology
Innovation Center in China, and the Big Data
Research Laboratory in the United States.

Seven R&D bases
worldwide
R&D spending of
341.3 billion yen
in FY 2012

Corporate GovernanceBy enhancing corporate governance, we promote
more efficient management. In ﬁscal 2012,seven outside directors were the majority of ourthirteen-member Board of Directors. These sevenoutside directors included three non-Japaneseand one woman.
Our Codes of Conduct deepen awareness andinstill compliance practices. Bribery prevention
and other measures maintain fair trade. We
audit our compliance system and promptly
address breaches, promoting robust, sustainable
management and business practices. Our SeniorVice President, who is also an executive officer,
was appointed Chief Compliance Officer.

Social Contribution Activities
The medium-term priorities of our 2012 Social
Contribution Promotion Plan are education,
the environment, and social welfare—in andoutside Japan. To encourage volunteering
among Group employees, more than 60 Group
companies held Hitachi Volunteer Days in
November and December 2012. In ﬁscal 2012,
we funded 3.3 billion yen to support education,
the environment, welfare, and disaster aid. Manybusiness sites held local clean-ups. As a good
corporate citizen, we will continue to help build abetter society.

WEB Corporate Governance Guidelines of Hitachi, Ltd.
http://www.hitachi.com/IR-e/corporate/governance/guidelines.html
WEB

Hitachi Internal Control Assessment Framework
http://www.hitachi.com/csr/governance/gove/index.html#gove03

WEB Hitachi Group Codes of Conduct
http://www.hitachi.com/about/corporate/conduct/index.html

Independent
outside directors
became majority
CCO appointed

Held Hitachi
Volunteer Days

10

Hitachi Group Sustainability
Report 2013 Digest

FY 2012 Governance and Social Report

Respecting Human Rights

Diversity Management

Cherishing humanity is fundamental to ourmanagement at Hitachi. In May 2013, we
adopted the Hitachi Group Human Rights Policy,
clarifying our understanding of human rights.
At a minimum, those are the rights outlined in
the International Bill of Human Rights and theInternational Labour Organization’s Declaration.
Our responsibilities include due diligence*1(using the UN Guiding Principles on Businessand Human Rights), training, adhering to all
nations’ laws and regulations, and respecting
international human rights.

Through diversity management—placing theright people, regardless of gender, nationality,
career, or age—we boost global competitiveness,building a responsive workforce.
To support female employees, we have set goalsof appointing a female executive by ﬁscal 2015
and increasing female managers in Japan to
1,000 by ﬁscal 2020 (a 2.5 times increase). We
enhance education for female senior managers.
The ratio of females has grown steadily, reaching
16 percent in ﬁscal 2012, with 3.5 percent ofmanagers being women.

WEB Hitachi Group Human Rights Policy
http://www.hitachi.com/csr/renew/pdf/human_rights_policy.pdf

From ﬁscal 2012, our Diversity for Next 100
initiative will promote diversity management as a
key management strategy in Japan.

*1 Human rights due diligence: An on-going process to identify and assess
potential and actual human rights impact, integrate ﬁndings, and take action
to prevent or mitigate the potential impact or to provide for or cooperate withremediation of actual impact.

Hitachi Group
Human Rights
Policy created

1,000 female
managers by FY 2020
in JapanSupply Chain Management

Public Policy

Our basic principles on procurement callfor forging long-term partnerships, mutual
understanding, and reliable relationships with all
suppliers. For these reasons, we share guidelines
and communicate with suppliers to promote
CSR. We ask key suppliers to use CSR checklists.
In ﬁscal 2012, we collected the results from 98
suppliers—57 in Japan and 41 outside Japan.
Additionally, since July 2012, we have started
auditing suppliers mainly in China and the rest of
Asia. In ﬁscal 2012, we conducted CSR audits of
12 suppliers.

Partnerships with government agencies,
policymakers and industry representatives
are vital for social infrastructure projects. At
international conferences, we give guidance forpolicymaking improvements.

(Hitachi, Ltd.)In ﬁscal 2012, we offered our views at the
Mekong-Japan Industry and Government
Dialogue and at the Japan-France Energy Forum.
When the EC was creating sector guidance on
business and human rights, we formulated theviews of the Japan Business Council in Europe(JBCE). In the US, we provide information
to inﬂuential think tanks and the American
Association for the Advancement of Science for
their policy proposals to government.

WEB Hitachi Group Supply Chain CSR Deployment Guidebook
http://www.hitachi.com/procurement/policy/__icsFiles/
aﬁeldﬁle/2010/08/30/SC_CSR_E_2.pdf

Conducted supplier
CSR audits

Contributing topolicymaking

11

Hitachi Group Sustainability
Report 2013 Digest

Sustainability Report Digest

Hitachi Group Profile
Company Profile (as of March 31, 2013)
Corporate Name Hitachi, Ltd.
Incorporated
February 1, 1920 (founded in 1910)
Head Office
1-6-6 Marunouchi, Chiyoda-ku,
Tokyo 100-8280, Japan
Representative Hiroaki Nakanishi, Representative
Executive Officer and President

Capital458.79 billion yen
Number of employees (unconsolidated basis)
33,665
Number of employees (consolidated basis)326,240
Number of consolidated subsidiaries
963(Japan: 314, outside of Japan: 649)
Number of equity-method affiliates
215(Japan: 85, outside of Japan: 130)

Consolidated Business Overview and Results for Fiscal 2012
9,041 billion yen(down 6% year-over-year)
Operating income
422 billion yen (up 2%)
Capital investment
742.5 billion yen (up 14%)
R&D expenditures 341.3 billion yen (down 17%)
Output outside Japan as a percentage
of consolidated net sales
21%

Revenues and Operating Income

Revenues

Revenues(billions of yen)
12,00010,000

Revenues
Operating income
10,000

9,666

9,316

8,969

8,000
445

4,000
2,000
0

422

202

127
2008

600
412

200
2010

2009

400

2011

2012
(FY)

0

Revenues by Industry Segment (billions of yen)

Revenues by Geographic Area (billions of yen)
Others 533.9 (6%)
Number of companies: 67
Number of employees: 8,217

Others1,111.0 (11%)

Information &Telecommunication Systems
1,786.5 (18%)

Financial Services
340.2 (3%)

Asia 1,711.1 (19%)
Number of companies: 345
Number of employees: 83,704

North America 804.0 (9%)
Number of companies: 83
Number of employees: 15,040

1,000
800

6,000

Europe 636.8 (7%)
Number of companies: 154
Number of employees: 11,552

9,041

Operating income(billions of yen)
1,200

Digital Media &Consumer Products
818.5 (8%)

Total Revenues byGeographic Area
9,041 billion yen

Subtotal of Total
Revenues
10,188.6 billion yen
Total Consolidated
Revenues
9,041.0 billion yen

Automotive Systems
806.8 (8%)

Japan 5,355.1 (59%)
Number of companies: 315
Number of employees: 207,727

12Power Systems
904.6 (9%)

Social Infrastructure &Industrial Systems
1,313.8 (13%)

High Functional
Materials & Components
1,336.4 (13%)
Construction
Machinery756.0 (7%)

Hitachi Group Sustainability
Report 2013 Digest

Electronic Systems &Equipment
1,041.3 (10%)

Hitachi Group ProﬁleMajor Fields of Business and Products
Information & Telecommunication Systems
System integration, outsourcing services, software, disk array subsystems, servers,
mainframes, telecommunications equipment, ATMs
Hitachi Information & Communication Engineering, Ltd., Hitachi-Omron Terminal Solutions,Corp., Hitachi Computer Products (America), Inc., Hitachi Computer Products (Europe) S.A.S.,
Hitachi Information & Control Solutions, Ltd., Hitachi Solutions, Ltd., Hitachi Systems, Ltd.,
Hitachi Consulting Corporation, Hitachi Data Systems Corporation, Hitachi Information &Telecommunication Systems Global Holding Corporation
Data center (Okayama No. 3 Center)*Power Systems
Thermal, nuclear, hydroelectric, and renewableenergy power generation systems, power
distribution systems
Babcock-Hitachi K.K., Hitachi-GE Nuclear Energy,Ltd., Hitachi Engineering & Services Co., Ltd.,
Hitachi Power Europe GmbH, Hitachi Power
Systems America, Ltd., Horizon Nuclear PowerLtd.

Ultra supercritical pressure coal-ﬁred
power plant*

Construction Machinery
Hydraulic excavators, wheel loaders, mining
machines
Hitachi Construction Machinery Co., Ltd.

Social Infrastructure &Industrial Systems
Industrial machinery and plants, elevators,
escalators, railway vehicles and systems
Hitachi Industrial Equipment Systems Co.,
Ltd., Hitachi Elevator (China) Co., Ltd., Hitachi
Building Systems Co., Ltd., Hitachi Plant
Technologies, Ltd.

Wastewater recycling plant (Dubai, UAE)*

High Functional Materials &Components
Wires and cables, copper products,
semiconductor and display-related materials,
circuit boards and materials, specialty steels,
magnetic materials and components, highgrade casting components and materials
Hitachi Cable, Ltd., Hitachi Chemical Co., Ltd.,
Hitachi Metals, Ltd.

Electronic Systems & Equipment
Semiconductor and LCD manufacturing
equipment, test and measurement equipment,
electronic medical equipment, power tools,
electronic parts processing equipment
Hitachi High-Technologies Corporation, Hitachi
Koki Co., Ltd., Hitachi Kokusai Electric Inc.,
Hitachi Medical Corporation, Hitachi Via
Mechanics, Ltd.

Hitachi Automatic Analyzer

Automotive Systems
Engine management systems, electric
powertrain systems, drive control systems, carinformation systems
Clarion Co., Ltd., Hitachi Automotive Systems,
Ltd., Hitachi Automotive Systems Americas, Inc.

Hitachi Automotive Systems’ electricallycontrolled brake

Hitachi Construction Machinery’s
double-arm working machine
Hitachi Chemical’s transparent
conductive transfer ﬁlm

Digital Media & Consumer Products
Air-conditioning equipment, room air
conditioners, refrigerators, washing machines,
optical disk drives, LCD projectors, ﬂat-panel
TVs
Hitachi Appliances, Inc., Hitachi Consumer
Electronics Co., Ltd., Hitachi Media Electronics
Co., Ltd., Hitachi Consumer
Products (Thailand),Ltd., Hitachi Consumer
Marketing, Inc., Hitachi-LG
Data Storage, Inc.

Hitachi Appliances’ CV-SU series
cyclonic vacuum cleaner formarkets outside Japan

Financial Services
Leasing, loan guarantees
Hitachi Capital Corporation

Others
Logistics, information recording media,
batteries, property management, regional
headquarters
Hitachi Maxell, Ltd., Hitachi Life, Ltd., Hitachi
Transport System, Ltd., Hitachi Urban
Investment, Ltd., Hitachi America, Ltd., Hitachi
Asia Ltd., Hitachi (China) Ltd., Hitachi Europe
Ltd., Hitachi India Pvt. Ltd.

Hitachi Capital’s Hitachi
Corporate Card

Hitachi Transport System’s Keihin
Distribution Center: Major Products & Services: Major Consolidated Subsidiaries (as of March 31, 2013) *: Products & Services of Hitachi, Ltd.
(Notes.) 1. Hitachi Information & Communication Engineering, Ltd. merged with another Hitachi, Ltd. Consolidated subsidiary in information and telecommunication systems
and was renamed Hitachi Information & Telecommunication Engineering, Ltd. as of April 1, 2013.
2. Hitachi, Ltd. completed acquisition of all outstanding shares of Horizon Nuclear Power on November 23, 2012, then became a Hitachi, Ltd. consolidated subsidiary.
3. Chuo Shoji, Ltd. was renamed Hitachi Urban Investment, Ltd. as of April 1, 2012.
4. Hitachi Engineering & Services Co., Ltd. merged with three other Hitachi, Ltd. consolidated subsidiaries in power systems and was renamed Hitachi Power
Solutions Co., Ltd. as of April 1, 2013.
5. Hitachi Plant Technologies, Ltd. merged into Hitachi, Ltd. as of April 1, 2013.

Hitachi Group Sustainability Report 2013 Digest

Inquiries:

Printed using FSC-approved
paper containing raw materials
from properly managed forests
certified by the FSC® (Forest
Stewardship Council®)

Hitachi, Ltd.
CSR and Environmental Strategy Division
1-6-6 Marunouchi, Chiyoda-ku, Tokyo, 100-8280 Japan
Tel: +81-3-3258-1111 Fax: +81-3-4564-1454
http://www.hitachi.com/csr/

Printed with 100% vegetable oil
ink containing no VOCs (volatileorganic compounds)

ZZ-E030

2013.10

Hitachi Group Sustainability Report 2013 Digest

Request for Reader’s Feedback

Contact:

What were your impressions when reading the report on
the Hitachi Group’s CSR and environmental activities, HitachiGroup Sustainability Report 2013 Digest? Please answer thequestionnaire on the other side of this page. We consider
readers’ opinions very important and want to ensure that thisfeedback is reflected in our various CSR activities.

CSR and Environmental Strategy Division

Hitachi, Ltd.
1-6-6 Marunouchi, Chiyoda-ku, Tokyo 100-8280 Japan
Tel: +81-3-3258-1111 Fax: +81-3-4564-1454
http://www.hitachi.com/csr/

The full version of the Sustainability Report can be viewed anddownloaded as a PDF file from the following web page:
http://www.hitachi.com/csr/download/

Results of Responses to Web Questionnaire on Hitachi Group Sustainability Report 2012 Digest(Conducted by DFF Inc., Total respondents: 429)
Sustainability Report 2012
Hard to readToo little

Low
High

8%

Too much

3%

5%

8%

31%

40%

45%
47%

Inadequate

Easy toread

47%

Average

Average

Excellent

48%

52%

66%

Average

Appropriate

Comprehensibility

VolumeLayoutCSR Activities
Employment
environment
7%
Supply chain
management 6%

Socialcontribution

Environmental
protection

19%

Respect forhuman rights

14%
9%

Relationshipwith public policies

Compliance

Supply chain
management10%

Respect forhuman rights 9%

Breakdown of Responses
Employment
environment
12%Compliance

18%

Products/
technology/quality
Customersatisfaction 8%

Areas of Excellence

Articles

9%

8%
14%

12%

11%

Socialcontribution

15% 11%

Environmental
protection

NPO/NGO representative 1%
Research/education
institution employee 1%
Shareholder/investor 3%
Hitachi Group employee/family member 2%

Products/
technology/
quality

Other

Student 6%

Customersatisfaction
Relationshipwith public policies 8%8%79%
Customer

Areas for Further Improvement

Main Feedback and Our Response
Encouragement

Suggestions

Our Response• The Message from Management was easierto understand than other companies’.
• The report was easy to read, without overly
long sentences or an excessive number of
figures and graphs.
(The comprehensibility score rose from 37
percent for the 2011 report to 45 percent for2012.)• Couldn’t the digest be a bit more compact?
(30 percent of respondents thought thedigest was too long.)• We reduced the number of pages from 24in the 2012 digest to 16 in this 2013 version
and focused on key points, making it easier
to absorb at a glance.
• We explained in more detail the relationshipbetween our management strategy andCSR and our contribution to society throughbusiness.
• Regarding technical and other specialist
terms, we appended footnotes as much as
possible.

• The digest could foster better customer
satisfaction if it highlighted Hitachi’s uniqueapproach in its business activities.

Please answer the questionnaire on the other sideQuestionnaire on Hitachi Group Sustainability Report 2013 Digest
Please complete the questionnaire and mail or fax it to the address below:

CSR and Environmental Strategy Division, Hitachi, Ltd.
1-6-6 Marunouchi, Chiyoda-ku, Tokyo 100-8280 Japan

Fax: +81-3- 4564 -1454
Q1. What were your impressions of the Hitachi Group Sustainability Report 2013 Digest?
(Please select only one in each of the following categories)

High(1) Comprehensibility
Too much(2) Volume
Easy to read(3) Layout(4) Articles
Excellent• Please explain the reasons for your selections

Average
Appropriate
Average
Average

Low
Too little
Hard to read
Inadequate

Q2. Which articles in the report did you find valuable? (You may select more than one)TOP COMMITMENT: Message from Management
VISION: Management Strategies and CSR
Contributing to Society through Business
FY 2012 Environmental Report
FY 2012 Governance and Social Report
Hitachi Group Profile• If any of the above articles particularly interested you, please explain why

Q3. What is your opinion of the Hitachi Group’s CSR activities and initiatives?
(You may select more than one in each of the following categories)(1) Areas of Excellence

Compliance
Environmental protection
Customer satisfaction
Public policy initiatives
Respect for human rights
Supply chain management
Other ()
Compliance
Environmental protection(2) Areas for Further Improvement
Customer satisfaction
Public policy initiatives
Respect for human rights
Supply chain management
Other ()• Please write below any other comments you have regarding the Hitachi Group’s CSR activities

Product/technology/quality
Social contribution activities
Employment environment
Product/technology/quality
Social contribution activities
Employment environment

Q4. Which of the following best describes you or your relationship to Hitachi? (Please select only one)
Customer
Shareholder/investor
Research/education institution employee
Resident near Hitachi Group facility

Supplier
Government/public administration employee
News/media employee
Student
NPO/NGO representative
Hitachi Group employee/family member
Other (

Q5. How did you find out about this CSR report? (Please select only one)
Newspaper
Other (

Magazine

Website)SeminarExhibition

From a Hitachi employee

Q6. Please write below any other comments or requests you have regarding the
Hitachi Group Sustainability Report or the Group’s CSR activities.

Thank you for your cooperation.
We will use your feedback to improve the Hitachi Group Sustainability Report and our CSR activities.

)