HP Spectre x360 Convertible PC
Model numbers: 13-w000 – 13-w099
Model numbers: 13-ac000 – 13-ac099
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016, 2017 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft andWindows are trademarks of the Microsoft
group of companies.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
Second Edition: January 2017
First Edition: October 2016
Document Part Number: 903736-002

Product notice

Software terms

This user guide describes features that arecommon to most models. Some features may
not be available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions ofWindows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage ofWindows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 orWindows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 orWindows 7 operating system on this product orprovide any Windows 8 or Windows 7 drivers
on http://support.hp.com.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by anauthorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply withthe user-accessible surface temperature limits defined by the International Standard for Safety ofInformation Technology Equipment (IEC 60950-1).

v

vi

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Speakers ............................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 24
Bottom cover ....................................................................................................................................................... 24
Battery ................................................................................................................................................................. 26
WLAN module ...................................................................................................................................................... 27
Solid-state drive .................................................................................................................................................. 29
Heat sink fan ........................................................................................................................................................ 30
Audio/USB board .................................................................................................................................................. 31
Speaker, rear left ................................................................................................................................................. 32
Speakers, front .................................................................................................................................................... 33

vii

TouchPad .............................................................................................................................................................. 35
Power button board ............................................................................................................................................. 36
RTC battery .......................................................................................................................................................... 37
System board ....................................................................................................................................................... 39
Heat sink .............................................................................................................................................................. 44
Speaker, right rear ............................................................................................................................................... 46
Rear fan ................................................................................................................................................................ 47
Display assembly ................................................................................................................................................. 48
Top cover and keyboard ....................................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 51
Starting Setup Utility (BIOS) ................................................................................................................................ 51
Updating Setup Utility (BIOS) .............................................................................................................................. 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 53
8 Specifications .............................................................................................................................................. 55
9 Backing up, restoring, and recovering ........................................................................................................... 56
Creating recovery media and backups ................................................................................................................ 56
Creating HP Recovery media (select products only) ......................................................................... 56
Using Windows tools ........................................................................................................................................... 57
Restore and recovery ........................................................................................................................................... 58
Recovering using HP Recovery Manager ........................................................................................... 58
10 Power cord set requirements ...................................................................................................................... 62
Requirements for all countries ............................................................................................................................ 62
Requirements for specific countries and regions ................................................................................................ 62
11 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65

viii

1

Product description
Category

Description

Product Name

HP Spectre x360 Convertible

Models: 13–
w000 – w099

Models: 13–
ac000 – ac099√

Model numbers: 13-w000 – w099
HP Spectre x360 Convertible√

Model numbers: 13-ac000 – ac099
Processor

7th generation Intel® Core™ i7 Processor√√

Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (1866MHz front side bus (FSB), 4-MB L3 cache, dual core, 15 W)
Intel Core i7-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866MHz FSB, 3-MB L3 cache, dual core, 15 W)
Intel Core i7-7560U 2.40-GHz (SC turbo up to 3.80-GHz) processor (1866MHz front side bus (FSB), 4-MB L3 cache, dual core, 15 W)
Graphics

Internal Graphics:

√
√

√

√

√

Intel HD Graphics 620
Supports HD Decode, DX12, and DP1.2
Panel

13.3-in, WLED, BrightView, UWVA, touch screen with flush glass design
and multitouch enabled; eDP+PSR, 16:9 ultra-wide aspect ratio
FHD (1920×1080), uslim-flat (2.2 mm panel), typical brightness: 300 nits
UHD (3840×1080), uslim-flat (2.0 mm panel), typical brightness: 340 nits

MemoryOn-board system memory

√
√

√

√

√

√

√

Support for LPDDR3-1866 dual channel
Support for up to 16384-MB system memory in the following configurations:Primary
storage

Audio
and video●

16384 MB●8192 MB●4096 MB

Solid-state drive supporting PCIe/SATA-3, NVMe, and TLC, inthe following configurations:●

1-TB, PCIe●

512-GB, PCIe●

256-GB, PCIe●

128-GB, PCIe

HP TrueVision FHD IR Camera
1080p by 30 frames per second, supports Windows Help
Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software1Category

Description

Models: 13–
w000 – w099

Models: 13–
ac000 – ac099

Support for voice recognition
Bang & Olufsen premium audio
Supports HP Audio Boost
Quad speakers
HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor,
f2.2√

HP IR Camera with two IR lights and IR sensor
Internal card
expansion

One M.2 slot for solid-state drive

Wireless

Integrated wireless local area network (WLAN) options by way of wirelessmodule

√

√

√

√

√

√

√

√

One M.2 slot for WLAN module

Two built-in WLAN antennas (in display assembly)
Compatible with Miracast-certified devices (Windows 10 only)
WiFi SAR enabled in BIOS (Intel WLAN only)
Support for the following WLAN module:●
Sensors

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo
Adaptor (non-vPro)

Accelerometer + Gyroscope + e-Compass
Accelerator IC

Ports

●

USB Type-C ports—(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and DisplayPort
1.2 out up to 3840 × 2160 at 60 Hz●

USB Type-A ports—

USB 3.1 Gen 1—

Supports HP Sleep & Charge●

Combo audio-out (headphone)/audio-in (microphone) jack●

Hot plug/unplug and auto detect for correct output to wide-aspect vsstandard aspect video●

USB Type-C port—√

(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and HDMI 2.0 out
up to 1920×1200 at 60 Hz

Keyboard/
pointing
devices

Keyboard
Full-size, backlight, island-style keyboard
Touchpad requirements
TouchPad with imaging sensor
Multi-touch gestures enabled

2

Chapter 1 Product description√√

Category

Description

Models: 13–
w000 – w099

Models: 13–
ac000 – ac099√√

Taps enabled as default
Support for Modern TrackPad Gestures
Powerrequirements

AC adapter – USB Type-C
65-W Type-C with duckhead and/or duckhead power cords
45-W Type-C with duckhead and/or duckhead power cords
Battery
Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery
Power cord
Duck head (C5)
1 meter duckhead power cord with tag label (C5)Security

Trusted Platform Module 2.0 (TPM)√√

OperatingsystemPreinstalled:

√

√

√

√

Windows 10
Windows 10 Professional
For Developed Market (ML):Windows 10 Home High End ML
Windows 10 Home ML
For Emerging Market (EM/SL):Windows 10 Home High End EM/SL
Windows 10 Home EM/SLFor China SL:
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
For SEAP EM/SL:
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End

Serviceability

End user replaceable part: AC adapter

32External component identification

Right side

Component

Description(1)

Volume button

Controls speaker volume on the computer.

(2)

USB Type-C power connector and Thunderbolt
ports (2)Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer, and if needed, charging thecomputer battery.
– or –
Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch,and provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt docking
station.

(3)

4

AC adapter and battery light

Chapter 2 External component identification●

White: The AC adapter is connected and the battery is fully
charged.

●Blinking white: The AC adapter is disconnected and thebattery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

Left side

Component

Description(1)

USB 3.x port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer, andeven when the computer is off, charges products such as a cell
phone, camera, activity tracker, or smartwatch.

(2)

Audio-out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:▲

Select the Start button, select All apps (required on someproducts), select HP Help and Support, and then select HP
Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.

(4)

Power button●

When the computer is off, press the button to turn on thecomputer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button resultsin the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.

Left side5Component

Description▲

Type power in the taskbar search box, and then selectPower & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.

(5)

6Power light

Chapter 2 External component identification●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

Display

Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones (2)Record sound.

(3)

Infrared camera lights (2)On: The infrared camera is in use.

(4)

Camera light

On: The camera is in use.

(5)

CameraAllows you to video chat, record video, and record still images.
On select products, allows facial recognition logon to Windows,
instead of a password logon.

(6)

Infrared camera (select products only)

Allows a facial recognition logon to Windows, instead of a password
logon.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲

Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.

Display7

Top
TouchPad

Component

8

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Chapter 2 External component identification

Lights

Component

Description(1)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(2)

Mute light●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top

9Speakers

10

Component

Description

Speakers (2)Produce sound.

Chapter 2 External component identification

Keys

Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withthe esc key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

Top

11

Using the action keys●

An action key performs an assigned function.

●

The icon on each action key illustrates the function for that key.

Icon

Description
Opens the Get started app.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE:

To conserve battery power, turn off this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or off.

12

NOTE:

The airplane mode key is also referred to as the wireless button.

NOTE:

A wireless network must be set up before a wireless connection is possible.

Chapter 2 External component identification

Bottom

Component

Description(1)

Speakers (2)Produce computer sound.

(2)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

Bottom13

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, youwill probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on your computer.

Component(1)

Serial number(2)

Product number(3)

Warranty period(4)Model number (select products only)

Component

14(1)

HP product name (select products only)(2)

Model name (select products only)(3)

Product number(4)

Serial number(5)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Chapter 2 External component identification

3

Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and thenfollow the on-screen instructions.

Computer major components

Computer major components

15

Item

Component(1)

Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam,
and wireless antenna cables and transceivers)(2)

Models: 13-w000 – 13-w099

907334-001

Models: 13-ac000 – 13-ac099; display – FHD; computer color – natural silver

918030-001

Models: 13-ac000 – 13-ac099; display – FHD; computer color – dark ash silver

918031-001

Models: 13-ac000 – 13-ac099; display – UHD; computer color – natural silver

918032-001

Models: 13-ac000 – 13-ac099; display – UHD; computer color – dark ash silver

918033-001

Top cover with keyboard (includes keyboard cable and keyboard backlight cable)
NOTE:

(3)

Spare part number

For a detailed list of keyboard country codes, see Top cover and keyboard on page 50.

Models: 13-w000 – 13-w099; computer color – natural silver

907335-xx1

Models: 13-ac000 – 13-ac099; computer color – natural silver

918027-xx1

Models: 13-ac000 – 13-ac099; computer color – dark ash silver

918028-xx1

TouchPad
Models: 13-w000 – 13-w099

907338-001

Models: 13-ac000 – 13-ac099

918034-001(4)TouchPad cable

907332-001(5)Speakers, front (includes left and right speakers and cables)

907343-001(6)Speakers, rear (includes left and right speakers and cables)

907344-001(7)Heat sink (includes replacement thermal material)

907557-001

Fan Kit, includes:

907333-001(8)Heat sink fan(9)Rear fan(10)

System board (includes a graphics subsystem with UMA memory and replacement thermal material) equipped with:All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Models: 13-w000 – 13-w099●

Intel Core i7-7500U processor, 16 GB of system memory

907558-xx1●

Intel Core i7-7500U processor, 8 GB of system memory

907559-xx1●

Intel Core i5-7200U processor, 8 GB of system memory

907560-xx1●

Intel Core i5-7200U processor, 4 GB of system memory

907561-xx1

Models: 13-ac000 – 13-ac099

16●Intel Core i7-7560U processor, 16 GB of system memory

918040-xx1●

Intel Core i7-7500U processor, 16 GB of system memory

918042-xx1●

Intel Core i7-7500U processor, 8 GB of system memory

918041-xx1

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number●Intel Core i5-7200U processor, 8 GB of system memory

918044-xx1●

Intel Core i5-7200U processor, 4 GB of system memory

918043-xx1(11)

Audio/USB board(12)

Audio/USB board cable

907336-001

Models: 13-w000 – 13-w099

907331-001

Models: 13-ac000 – 13-ac099

920127–001(13)Power button board

907337-001(14)Power button board cable

907330-001(15)

RTC battery

907341-001(16)

Solid-state drive (PCIe-3×4, NVMe solid-state drive supporting TLC)
Models: 13-w000 – 13-w099●

1-TB

865697-001●

512-GB

847110-009●

256-GB

847109-011●

128-GB

912322-002

Models: 13-ac000 – 13-ac099

(17)

●

1-TB

865697-005●

512-GB

847110-014●

360-GB

917818-009●

256-GB

847109-016●

128-GB

912322-001

WLAN moduleIntel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)

910264-855(18)

Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable)

859356-855(19)

Bottom coverModels: 13-w000 – 13-w099

907329-001

Models: 13-ac000 – 13-ac099; computer color – natural silver

918025-001

Models: 13-ac000 – 13-ac099; computer color – dark ash silver

918026-001

Computer major components

17Miscellaneous parts
Component

Spare part number

AC adapter
65-W adapter, USB Type-C, nPFC, 3 pin

860209-850

45-W adapter, USB Type-C, nPFC, 3 pin

860210-850

HP 12-inch black notebook sleeve

913549-001

HP 12-inch black notebook sleeve with pen loop

921401-001

Stylus, MS Active Pen
Models: 13-ac000 – 13-ac099; computer color – natural silver

910942-001

Models: 13-ac000 – 13-ac099; computer color – dark ash silver

920241-001

Adapters
HP USB-to-Gigabit RJ-45 adapter

829941-001

USB Type-C to USB Type A dongle

833960-001

HP USB Type-C to VGA adapter

831751-001

HP USB Type-C to HDMI adapter

831752-001

HP USB Type-C to RJ-45 adapter

855560-001

Power cord (3-pin, C5, black, 1.00-m), for use in:Australia

213356-013

Denmark

213353-013

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

213350-014

India404827-008

Israel398063-008

Japan

349756-006

North America

213349-015

People’s Republic of China

286497-013

South Africa

361240-007

Switzerland

213354-013

Taiwan393313-007

Thailand285096-012

United Kingdom and Singapore

213351-013

Power cord (C5 duck head, 1.0-m [3.2-ft], 3-wire conductor)
South Korea

854703-001

United States

854702-001

Rubber Kit (includes rubber feet)
Models: 13-w000 – 13-w099 and 13-ac000 – 13-ac099; computer color – natural silver

18

Chapter 3 Illustrated parts catalog

912642-001

Component

Spare part number

Models: 13-ac000 – 13-ac099; computer color – dark ash silver

919438-001

Screw Kit
Models: 13-w000 – 13-w099

907342-001

Models: 13-ac000 – 13-ac099

918035-001

Miscellaneous parts

19

4

Removal and replacement preliminary
requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●Flat-bladed screw driver●

Magnetic screw driver●

Phillips P0 screw driver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use carewhen handling the plastic parts. Apply pressure only at the points designatedin the maintenance instructions.

Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat orseat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot becaught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

20

Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but
in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described inthis section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.
CAUTION:

A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity

Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Grounding guidelines

21

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:

22●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can beused at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive tabletop workstations with ground cords of one megohm resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.
Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Grounding guidelines23

5

Removal and replacement procedures for
Authorized Service Provider parts
NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only
components. Components described in this chapter should only be accessed by an authorized service
provider. Accessing these components can damage the computer or void the warranty.
There are as many as 44 screws that must be removed, replaced, and/or loosened whenservicing the computer. Make special note of each screw size and location during removal and replacement.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Bottom cover
Description

Spare part number

Bottom cover: Models: 13-w000 – 13-w099

907329-001

Bottom cover; models: 13-ac000 – 13-ac099; computer color – natural silver

918025-001

Bottom cover; models: 13-ac000 – 13-ac099; computer color – dark ash silver

918026-001

Before disassembling the computer, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Remove the bottom cover:24

1.

Position the computer upside down with the front toward you.

2.

Remove the two rubber feet from the top of the bottom cover (1).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the two Phillips PM2.0×5.0 screws (2) and the six Torx T8M2.0×3.0 screws (3) that
secure the bottom cover to the computer.

4.

Insert a tool into the bottom right corner and pry the cover loose (1).

5.

Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

Bottom cover25

BatteryDescription

Spare part number

Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable)

859356-855

Before removing the battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

WARNING! To reduce potential safety issues, use only the battery provided with the computer, areplacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.
Remove the battery:1.

Release the speaker cable from the routing channel built into the side of the battery (1).

2.

Disconnect the battery cable (2) from the system board.

3.

Remove the four Phillips PM2.0×3.0 screws (3) that secure the battery to the computer.

4.

Remove the battery (4).

Reverse this procedure to install the battery.

26

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

WLAN module
Description

Spare part numberIntel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)

910264-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

2.

Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

WLAN module

27

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

28

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive
Description

Spare part number

Solid-state drive, PCI 3x4, NVMe, TLC for use in 13-w000 – 13-w099 models
1-TB

865697-001

512-GB

847110-009

256-GB

847109-011

128-GB

912322-002

Solid-state drive, PCI 3x4, NVMe, TLC for use in 13-ac000 – 13-ac099 models
1-TB

865697-005

512-GB

847110-014

360-GB

917818-009

256-GB

847109-016

128-GB

912322-001

Before removing the solid-state drive, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the solid-state drive:
1.

Remove the PM2.0×3.0 screw (1) that secures the solid-state drive to the computer. (The solid-statedrive tilts up.)2.

Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Solid-state drive29

Heat sink fan
Description

Spare part number

Heat sink fan (includes cable)

907333-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left sideof the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions areaffected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the heat sink fan:1.

Disconnect the fan cable (1) from the system board.

2.

Remove the two Phillips PM2.0×3.0 screws (2) that secure the fan to the computer.

3.

Remove the fan (3).

Reverse this procedure to install the heat sink fan.

30

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Audio/USB board
Description

Spare part number

Audio/USB board

907336-001

Audio/USB board cable for use in 13-w000 – 13-w099 models

907331-001

Audio/USB board cable for use in 13-ac000 – 13-ac099 models

920127–001

Before removing the audio/USB board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the audio/USB board:
1.

Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and thendisconnect the cable from the audio/USB board.

2.

Remove the Phillips PM2.0×2.5 screw (2) that secures the audio/USB board to the computer.

3.

Remove the audio/USB board from the computer (3).

Reverse this procedure to install the audio/USB board.

Audio/USB board

31

Speaker, rear left
Description

Spare part number

Speaker, rear left (includes cable)

907344-001

Before removing the rear left speaker, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the rear left speaker:
1.

Disconnect the speaker cable (1) from the system board.

2.

Remove the two Phillips PM2.0×3.5 screws (2) that secure the speaker to the computer.

3.

Remove the speaker (3).

Reverse this procedure to install the rear left speaker.

32

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers, front
Description

Spare part number

Speakers, front (include left and right speakers and cables)

907343-001

Before removing the front speakers, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Remove the battery (see Battery on page 26).

Remove the front speakers:
1.

Remove the RTC battery cable from clip in the right speaker (1).

2.

Disconnect both speaker cables (2) from the system board (to avoid system board damage, see step 5).

3.

Remove the two Phillips PM2.0×3.5 screws (3) and the two Phillips PM1.6×2.0 screws (4) that
secure the speakers to the computer.

4.

Remove the speakers (5).

Speakers, front

33

5.

To avoid damage to the system board, press down on the location as shown by callout (1) in thefollowing image when disconnecting the right front speaker cable (2).

Reverse this procedure to install the front speakers.

34

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TouchPad
Description

Spare part number

TouchPad for use in models 13-w000 – 13-w099

907338-001

TouchPad for use in models 13-ac000 – 13-ac099

918034-001

TouchPad cable

907332-001

Before removing the TouchPad, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Remove the battery (see Battery on page 26).

Remove the TouchPad:
1.

Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and thendisconnect the cable from the TouchPad.

2.

Remove the five Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer.

3.

Remove the TouchPad and cable (3).

Reverse this procedure to install the TouchPad.

TouchPad

35

Power button board
Description

Spare part number

Power button board

907337-001

Power button board cable

907330-001

Before removing the power button board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Remove the battery (see Battery on page 26).

Remove the power button board:
1.

Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and thendisconnect the cable from the power button board.

2.

Remove the Phillips PM2.0×1.2 screw (2) that secures the board to the computer.

3.

Lift the cable to disengage the adhesive that secures the cable to the computer (3).

4.

Remove the power button board from the computer (4).

Reverse this procedure to install the power button board.

36

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

RTC battery
Description

Spare part number

RTC battery

907341-001

Before removing the RTC battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Remove the battery (see Battery on page 26).

Remove the RTC battery:1.

Disconnect the battery cable from the system board (1) (to avoid system board damage, see caution andassociated image that follows step 2).

2.

Remove the RTC battery from the computer (2).

CAUTION: To avoid damage to the system board, press down on the location as shown by callout (1) in thefollowing image when disconnecting the RTC battery cable (3).

RTC battery

37

Reverse this procedure to install the RTC battery.

38

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Description

Spare part number

System board equipped with processor, a graphics subsystem with UMA memory and replacement
thermal material for use in 13-w000 – 13-w099 models:Intel Core i7-7500U processor, 16 GB of system memory

907558-xx1

Intel Core i7-7500U processor, 8 GB of system memory

907559-xx1

Intel Core i5-7200U processor, 8 GB of system memory

907560-xx1

Intel Core i5-7200U processor, 4 GB of system memory

907561-xx1

System board equipped with processor, a graphics subsystem with UMA memory and replacement
thermal material for use in 13-ac000 – 13-ac099 models:Intel Core i7-7560U processor, 16 GB of system memory

918040-xx1

Intel Core i7-7500U processor, 16 GB of system memory

918042-xx1

Intel Core i7-7500U processor, 8 GB of system memory

918041-xx1Intel Core i5-7200U processor, 8 GB of system memory

918044-xx1

Intel Core i5-7200U processor, 4 GB of system memory

918043-xx1

Before removing the system board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24).

5.

Remove the battery (see Battery on page 26).

6.

Remove the fan (see Heat sink fan on page 30).

When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:●

WLAN module (see WLAN module on page 27)●

Solid-state drive (see Solid-state drive on page 29)●

Heat sink (see Heat sink on page 44)

Remove the system board:
1.

Disconnect the following cables from the system board:(1) Display cable (ZIF connector)

System board39

(2) Audio cable (ZIF connector)

40

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2.

Disconnect the following cables from the system board:(1) RTC battery cable (to avoid system board damage, see caution and associated image that follows
this step)(2) Right front speaker cable (to avoid system board damage, see caution and associated image that
follows this step)(3) Right rear speaker cable(4) Rear fan cable(5) Webcam cable(6) Touch pad cable (ZIF connector)(7) Keyboard cable (ZIF connector)(8) Backlight cable (ZIF connector)(9) Power button board cable (ZIF connector)(10) Left front speaker

System board

41

42

3.

To avoid damage to the system board, press down on the location as shown by callout (1) in thefollowing image when disconnecting the right front speaker cable (2) and the RTC battery cable (3).

4.

Remove the two Phillips PM2.0×2.5 screws (1) and the Phillips PM2.0×1.2 broad head screw (2) that
secures the system board to the computer.

5.

Lift the front edge system board (1) until it rests at an angle.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6.

Remove the system board (2) by sliding it up and forward at an angle.

Reverse this procedure to install the system board.
Note that you can reuse the long strip of Mylar (193 mm × 35 mm × 0.1 mm) that adheres to the system board
shown in the following image.

System board

43

Heat sink
NOTE:

The heat sink spare part kit includes replacement thermal material.

Description

Spare part number

Heat sink (includes replacement thermal material)

907557-001

Before removing the heat sink, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24), and then remove the following components:a.

Battery (see Battery on page 26).

b.

Fan (see Heat sink fan on page 30).

c.

System board (see System board on page 39).

Remove the heat sink:
1.

Position the system board upside down.

2.

Loosen the three captive Phillips screws (1) that secure the heat sink to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and systemboard components, it may be necessary to move the heat sink from side to side to detach it.

3.

44

Remove the heat sink (2).

Chapter 5 Removal and replacement procedures for Authorized Service Provider partsNOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the systemboard each time the heat sink is removed. Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to install the heat sink.

Heat sink45

Speaker, right rear
Description

Spare part number

Speaker, right rear (includes cable)

907344-001

Before removing the right rear speaker, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24), and then remove the following components:a.

Battery (see Battery on page 26).

b.

Fan (see Heat sink fan on page 30).

c.

System board (see System board on page 39).

Remove the right rear speaker:
1.

Remove the two Phillips PM2.0×3.5 screws (1) that secure the speaker to the computer.

2.

Remove the speaker (2).

Reverse this procedure to install the right rear speaker.

46

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Rear fanDescription

Spare part number

Rear fan (includes cable)

907333-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left sideof the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions areaffected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the rear fan, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24), and then remove the following components:a.

Battery (see Battery on page 26).

b.

Fan (see Heat sink fan on page 30).

c.

System board (see System board on page 39).

Remove the rear fan:1.

Remove the webcam cable from the channel on the side of the fan (1).

2.

Remove the Phillips PM2.0×3.0 screw (2) that secures the fan to the computer.

3.

Rotate the side of the fan upward, and then remove the fan (3).

Reverse this procedure to install the rear fan.

Rear fan47

Display assembly
Description

Spare part number

Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam,
and wireless antenna cables and transceivers)
Models: 13-w000 – 13-w099

907334-001

Models: 13-ac000 – 13-ac099; display – FHD; computer color – natural silver

918030-001

Models: 13-ac000 – 13-ac099; display – FHD; computer color – dark ash silver

918031-001

Models: 13-ac000 – 13-ac099; display – UHD; computer color – natural silver

918032-001

Models: 13-ac000 – 13-ac099; display – UHD; computer color – dark ash silver

918033-001

Before removing the display assembly, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 24), and then remove the following components:

5.

Disconnect the battery cable from the system board (see Battery on page 26).

Remove the display assembly:

48

1.

Open the computer to the interactive position, as shown in the following illustrations.

2.

Release the ZIF connector and then disconnect the display cable from the system board (1).

3.

Release the ZIF connector and then disconnect the audio cable from the system board (1).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4.

Remove the four Phillips PM2.5×4.0 screws that secure the display assembly to the computer.

5.

Rotate the display 270 degrees until it is upright as shown in the following image (1).

6.

Slide the display assembly forward until the display hinges (2) clear the computer.

Reverse this procedure to install the display assembly.

Display assembly49Top cover and keyboard
The top cover and keyboard remain after disassembling the computer. The first table provides the main sparepart number for the keyboards. The second table provides the country codes.
NOTE:

50

The top cover/keyboard spare part kit includes the keyboard cable and the keyboard backlight cable.

Description

Spare part number

Keyboard in natural silver for use in models: 13-w000 – 13-w099

907335-xx1

Keyboard in natural silver for use in models: 13-ac000 – 13-ac099

918027-xx1

Keyboard in dark ash silver for use in models: 13-ac000 – 13-ac099

918028-xx1

For use in country or region

Spare part number

For use in country or region

Spare part number

For use in Belgium-A41

For use in Portugal-131

For use in Bulgaria-261

For use in Romania-271

For use in Canada-DB1

For use in Russia-251

For use in the Czech Republicand Slovakia-FL1

For use in Saudi Arabia-171

For use in Denmark, Finland,and Norway-DH1

For use in Slovenia-BA1

For use in France-051

For use in South Korea-AD1

For use in Germany-041

For use in Spain-071

For use in Greece-151

For use in Switzerland-BG1

For use in Israel-BB1

For use in Taiwan-AB1

For use in Italy-061

For use in Thaliand-281

For use in Japan-291

For use in Turkey-141

For use in Latin America-161

For use in the United Kingdom
and Singapore-031

For use in the Netherlands-B31

For use in the United States-001

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.
●

Select My PC, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 51).

2.

Select Main, select System Information, and then make note of the BIOS version.

3.

Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 52.

Starting Setup Utility (BIOS)

51

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.

Click Updates, and then click Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

52

Chapter 6 Using Setup Utility (BIOS)

7

Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside theoperating system so that it can isolate hardware failures from issues that are caused by the operating systemor other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 53.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow theon-screen instructions.

NOTE:

If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

53

3.

Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.

54

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8Specifications
Metric

U.S.

Width

305.66 mm

12.03 in

Depth

217.96 mm

8.58 in

Height13.79 mm0.54 in

Weight (equipped with solid-state drive)

1440 g3.17 lbs

Dimensions

Input power
Operating voltage and current

19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W

NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

NOTE:

The computer operating voltage and current can be found on the system regulatory label.

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating‑20°C to 60°C

‑4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft

Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this rangeof temperatures.

55

9Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●

Creating recovery media and backups●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.
▲

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.

Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 56. For information on the recovery options that are available using the recovery media, seeUsing Windows tools on page 57.

●

Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 58.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●

56

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with thecomputer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 57.
●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can beused to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls theoriginal operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—

Only one set of recovery media can be created. Handle these recovery tools carefully, and keepthem in a safe place.

—

HP Recovery Manager examines the computer and determines the required storage capacity forthe media that will be required.

—

To create recovery discs, your computer must have an optical drive with DVD writer capability, andyou must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.

—

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with thecomputer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.

—

Be sure that the computer is connected to AC power before you begin creating the recovery media.

—

The creation process can take an hour or more. Do not interrupt the creation process.

—If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 58.

Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.

Using Windows tools

57

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situationand level of expertise:
IMPORTANT:●

Windows offers several options for restoring from backup, refreshing the computer, and resetting thecomputer to its original state. For more information see the Get started app.
▲●

Not all methods are available on all products.

Select the Start button, and then select the Get started app.

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 58. If you have not alreadycreated recovery media, see Creating HP Recovery media (select products only) on page 56.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 58.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 61.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 56.

What you need to know before you get started●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correctcomputer issues.

58●

HP Recovery media must be used if the computer hard drive fails. If you have not already createdrecovery media, see Creating HP Recovery media (select products only) on page 56.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have notalready created recovery media, see Creating HP Recovery media (select products only) on page 56.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does notwork, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

Chapter 9 Backing up, restoring, and recoveringwebsite. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:

Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from thehard drive and re-creating the partitions. Then it reinstalls the operating system and the software thatwas installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or arecovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.

Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- orFor computers or tablets with keyboards attached, press f11 while the computer boots, or press andhold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2.

Select Troubleshoot from the boot options menu.

3.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

Restore and recovery

59

1.

If possible, back up all personal files.

2.

Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computerboot order. See Changing the computer boot order on page 60.

3.

Follow the on-screen instructions.

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

60

3.

Select the optical drive or USB flash drive from which you want to boot.

4.

Follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recoveringRemoving the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 56.
NOTE:

The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery

61

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluationin the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ratingof 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specific countries and regions

62

Country/region

Accredited agency

Applicable note number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

CanadaCSA

2Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

The Netherlands

KEMA

1

NorwayNEMKO

1

The People's Republic of China

COC

5

Chapter 10 Power cord set requirements

Country/region

Accredited agency

Applicable note number

South Korea

EK

4

Sweden

CEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4The United Kingdom

BSI

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2.

The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5.

The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions

63

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

64

Chapter 11 Recycling

IndexA
AC adapter and battery 4
AC adapter, spare part numbers 18
action keys 12
identifying 11
airplane mode key 12
audio, product description 1
audio-out (headphone)/audio-in(microphone) jack, identifying 5
audio/USB board
removal 31
spare part number 17, 31
audio/USB board cablespare part number 17
Bbackups 56
battery
removal 26
spare part number 17, 26
BIOSdetermining version 51
downloading an update 52
starting the Setup Utility 51
updating 51
Bluetooth label 14
boot orderchanging 60
bottom 14
bottom cover
removal 24
spare part number 17, 24
buttons
left TouchPad 8
power 5right TouchPad 8
Ccables, service considerations 20
cameraidentifying 7
camera light, identifying 7
caps lock light, identifying 9
card reader board
spare part number 16

componentsbottom 13
display 7
left side 5
right side 4
top 8
computermajor components 15
specifications 55
connector, power 4
connectors
service considerations 20
D
display assembly
removal 48
spare part number 16, 48
display panel, product description
Eelectrostatic discharge 21
equipment guidelines 23
esc key, identifying 11

I
infrared camera
identifying 7
infrared camera light, identifying 7
internal card expansion, productdescription 2
internal microphones, identifying 7

Ffan, rear
removal 47
spare part number 47
fn key, identifying 11
Ggraphics, product description
grounding guidelines 21
guidelines
equipment 23
grounding 21
packaging 22transporting 22
workstation 22Hheat sink
removal 44
spare part number 16
spare part numbers 44

1

heat sink fan
removal 30
spare part number 16, 30
HP PC Hardware Diagnostics (UEFI)
using 53
HP Recovery Manager
correcting boot problems 60
starting 59
HP Recovery media
creating 56
recovery 59
HP Recovery partition
recovery 59
removing 61
HP USB Type-C to HDMI adapter,spare part number 18
HP USB Type-C to RJ-45 adapter,spare part number 18
HP USB Type-C to VGA adapter, sparepart number 18

1

J
jacks
audio-out (headphone)/audio-in(microphone) 5
K
keyboard
removal 50
spare part numbers 50
keys
action 11
airplane mode 12
esc 11
fn 11
Windows 11

Index

65

L
labelsBluetooth 14
regulatory 14
serial number 14
service 14
wireless certification 14
WLAN 14lightsAC adapter and battery lightcaps lock 9
mute 9power 6

4M
memory, product description 1
microphone
product description 1
minimized image recovery 59
minimized image, creating 58
model name 1
mute light, identifying 9O
operating system, productdescription 3
original system recovery 58
Ppackaging guidelines 22
plastic parts, service
considerations 20
ports
product description 2
USB 3.x port with HP Sleep andCharge 5
USB Type-C power connector andThunderbolt port 4
power button board
removal 36
spare part number 17, 36
power button board cablespare part number 17
power button, identifying 5
power connector, identifying 4
power cord
set requirements 62
spare part numbers 18
power lights, identifying 6
power requirements, productdescription 2, 3
66

Index

primary storage, productdescription 1
processor, product description 1
product description
audio 1
display panel 1graphics 1
internal card expansion 2
memory 1
microphone 1
operating system 3
ports 2
power requirements 2, 3
primary storage 1
processors 1
product name 1
security 3
sensors 2
serviceability 3
solid-state drive 1
video 1
wireless 2
product name 1
product name and number,computer 14
Rrear fanremoval 47
spare part number 47
recover
options 58
recoverydiscs 57, 59
HP Recovery Manager 58
media 59
starting 59
supported discs 57
system 58
USB flash drive 59
using HP Recovery media 57
recovery media
creating 56
creating using HP Recovery
Manager 57
recovery partition
removing 61
regulatory information
regulatory label 14
wireless certification labels 14

removal/replacement procedures
24
RTC battery
removal 37
spare part number 37
spare part numbers 17
Rubber Kit, spare part number 18
S
Screw Kit, spare part number 19
security, product description 3
sensors, product description 2
serial number 14
serial number, computer 14
service considerations
cables 20
connectors 20
plastic parts 20
service labels, locating 14
serviceability, product description 3
sleeve, spare part number 18
solid-state drive
product description 1
removal 29
spare part numbers 17, 29
speaker, rear left
removal 32
spare part number 32
speaker, right rear
removal 46
spare part number 46
speakers
identifying 10
spare part number 16
speakers, front
removal 33
spare part number 33
speakers, identifying 13
supported discs, recovery 57
system board
removal 39
spare part numbers 16, 39
system recovery 58
system restore point
creating 57
system restore point, creating 56
TThunderbolt
identifying USB Type-C

4

tools required 20
top cover, spare part numbers 16
TouchPad
buttons 8
removal 35
spare part number 16, 35
TouchPad cablespare part number 16
TouchPad zone, identifying 8transporting guidelines 22
traveling with the computer 14
U
USB 3.x port with HP Sleep andCharge, identifying 5
USB Type-C power connector andThunderbolt port, identifying 4
USB Type-C to USB Type A dongle,
spare part number 18
USB-to-Gigabit RJ-45 adapter, sparepart number 18
Vvents, identifying 5, 13
video, product description 1
W
Windows
system restore point 56, 57
Windows key, identifying 11
Windows tools
using 57
wireless certification label 14
wireless, product description 2
WLAN antennas, identifying 7
WLAN device 14
WLAN label 14
WLAN module
removal 27
spare part numbers 17, 27
workstation guidelines 22

Index67