Hardware Warranty Policy
Go-Box Chrome Hardware Warranty Policy
This document forms part of the Go-Box End User License Agreement and allterms used below shall have the meanings given to them therein.
1. Hardware Warranty Period. For a period of one (1) year from the date of original
purchase from Go-Box, Go-Box warrants to the original purchaser only that theHardware shall be free of defects in materials, software, and workmanship under normal
use and service and substantially conform to the Documentation.
2. If Go-Box is notified in writing of a breach of the warranty in Clause 1 above during theHardware Warranty Period, Go-Box’s entire liability and Purchaser’s sole remedy shall be(at Go-Box’s option) to correct, repair or replace the Hardware, Software, and/orDocumentation as applicable within a reasonable time, or provide or authorize a refundof the Fee paid for such Hardware following the return of the Hardware accompanied byproof of purchase. Any items provided as replacement under the terms of this Hardware
Warranty Policy will be warranted for the remainder of the original Hardware Warranty
Period.
3. Upon discovery of any failure of the Hardware, Software, or any component thereof,
to conform with the warranty in Clause 1 above, Purchaser is required to contact Go-Box
and seek a Return Merchandise Authorization (“RMA”) number. Go-Box will promptly
issue the requested RMA upon Go-Box’s determination that the warranty claim is valid
in accordance with the terms and conditions of this Hardware Warranty Policy. Upon
confirmation of Purchaser’s eligibility for the warranty rights described herein and GoBox’s provision to Purchaser of an RMA (which RMA may be provided, at Go-Box’s solediscretion), Go-Box will ship Purchaser replacement Hardware. Such Replacement
Hardware may, at Go-Box’s sole discretion, be new or refurbished, and be the same or ahigher revision model. Within fifteen (15) days of receipt of the Replacement Hardware,Purchaser will return the allegedly defective Hardware or component part(s) of theHardware to the return location indicated by Go-Box, securely and properly packaged in
the packaging provided with the Replacement Hardware (if supplied), using the carriage
designated and paid by Go-Box, with the RMA number prominently displayed on theexterior of the packaging.
4. Title to the allegedly defective Hardware or component part shall pass to Go-Box uponreceipt by Purchaser of the Replacement Hardware, if applicable, or on shipment by

Purchaser of the Hardware to the return location indicated by Go-Box, whichever is thesooner. Should the Hardware or component part(s) of the Hardware returned byPurchaser: (i) be deemed not to be defective or ‘no fault found’, or (ii) be missing anyHardware, Go-Box will invoice Purchaser and Purchaser agrees to pay the cost of theHardware or component part of the Hardware, as applicable. If Purchaser fails to return
allegedly defective Hardware or any component part(s) of the Hardware to the return
location indicated by Go-Box within the referenced time limit, Purchaser will be
responsible for the cost of returning such item to the return location and Go-Box will beentitled to enter Purchaser’s premises to repossess such item(s) at Purchaser’s sole cost.
5. GO-BOX SHALL NOT BE RESPONSIBLE FOR MAINTAINING OR PROTECTING ANYCONFIGURATION SETTINGS OR DATA FOUND ON THE RETURNED HARDWARE ORCOMPONENT PART THEREOF.
6. Title to the Replacement Hardware or any replacement Hardware provided toPurchaser in accordance with Clause 3 shall pass to Purchaser on shipping or paymentof the Hardware Fee, whichever is the later. Risk of loss in relation to the Replacement
Hardware or any replacement Hardware provided to Purchaser in accordance with
Clause 3 passes to Purchaser upon shipment of such Hardware to Purchaser. Purchaser
shall be responsible for any associated insurance.
7. The warranties contained in this Hardware Warranty Policy do not apply to (a) repair
or replacement caused or necessitated by: (i) accident; unusual physical, electrical orelectromagnetic stress; neglect; misuse; fluctuations in electrical power beyond thoseset out in the specifications; failure of air conditioning or humidity control; improper
maintenance, or any other misuse, abuse or mishandling; (ii) force majeure including
without limitation natural disasters such as fire, flood, wind, earthquake, lightning or
similar disaster; (iii) governmental actions or inactions; (iv) strikes or work stoppages; (v)Purchaser’s failure to follow applicable use or operations instructions or manuals; (vi)
Purchaser’s failure to implement, or to allow Go-Box or its agents to implement, anycorrections or modifications to the Hardware made available to Purchaser by Go-Box; or(vii) such other events outside Go-Box’s reasonable control; and/or (b) repair orreplacement that would be contrary to Sanctions and Export Control Laws.
8. THE ABOVE HARDWARE WARRANTIES ARE NULL AND VOID IF ANY WARRANTYSTICKERS ARE TAMPERED WITH OR ARE MISSING, OR IF THE HARDWARE WAS REPAIREDOR ALTERED BY PERSONNEL OTHER THAN THOSE AUTHORISED BY GO-BOX.
9. Changes. Changes to this Hardware Warranty Policy shall be effective thirty (30) days
from the date Purchaser is advised of changes to this Hardware Warranty Policy, whichnotice may include posting of the revised Hardware Warranty Policy to this website.