Verint Financial Compliance
Communications
Profiling – Speech
Meeting regulatory requirements in the financial markets has become increasingly complex.
While email, chat, and video all pose new difficulties for regulated businesses, voice often
remains the biggest challenge. Regardless of device or collaboration tool, spoken interactions
are “unstructured” and difficult to align for investigative purposes.
Now You Can:

Different languages, dialects, industry jargon, and other factors make voice a• Capture all voice

regulations. This is particularly true in financial trading, where increased scrutiny andcommunications
across all audio
channels and externalconversations.

• Benefit from cutting-edge, multilingual
speech recognition
and transcription
capabilities.

• Improve

communications
surveillance with bestin-class voice analytics
and AI-poweredfeatures.

• Enhance effectivenessand reduce the costof manual audio andrisk review.

challenging communication mode for maintaining compliance with applicable
complex regulations control discussions, and failures can entail serious legal andcommercial consequences, as well as hefty fines.
Remote working and the broad range of devices, communication channels, andcollaboration tools that employees use to interact with customers add to thechallenge. Moving the data from audio to digital can help simplify analysis and enable
your surveillance team to identify fraudulent or inappropriate behavior more quickly
and easily, reducing reputational and financial risk.
Verint® Financial Compliance Communications Profiling - Speech™ leverages stateof-the-art speech capabilities that can significantly enhance voice analysis forcompliance, including:•

Automatic speech recognition and transcription from any tool and platform•

Automatic language detection and transcription in 30+ languages within a conversation•Diarization for automatic detection of different speakers in a conversation and•SmartTranscript™ with navigable soundwave visualization of the audio conversation•

Pre-training for the unique language of the financial domain, with the capability to be•

Jumpto™ Topics for automatic topic identification and listing in an easily navigable way•

Summarization to provide a brief summary of each conversation using generative AI

anonymous segmentation of the transcript according to speaker identity

further tuned to better understand an organization’s specific terms and references.

Benefit from Intelligent Voice Capture
As business communications become increasingly
multi-channel and digital, financial services firms arefacing increasingly complex compliance challenges.
Trader conversations have also become non-binary– having evolved from one-to-one dialogues tomulti-participant conference calls and persistentinteractions – which further complicates adhering
to regulatory requirements. These changes havemade it vital for financial services firms to implement
compliance solutions capable of capturing
interactions across the organization.
Verint Financial Compliance Communications
Profiling capitalizes on the broad functionality ofVerint Financial Compliance™, which can handle
all forms of communication (spoken, written,
pictographic, and video-based), operate in multilocation and device environments, and enablebusinesses to demonstrate control over theirinfrastructure and processes. It can enable you toalign the captured, unstructured voice data into theaudio review process quickly and efficiently.

Unmatched Transcription Capabilities
for the Financial Markets
Turning voice conversations into actionable
information starts with best-in-class speech
recognition and transcription. The solution canidentify over 30 languages and transcribe theconversation while automatically switching between
the languages. Using diarization, it can uniquelysegment the transcription according to each detected
speaker in a completely anonymous way.

The financial market’s unique “dialect” further
complicates voice capture. To help tackle this challenge,
the solution comes pre-trained for the special languageof the trading floor with high levels of accuracy, and it
can be further tuned to better understand any company’sown specific terms and references quickly and easily.

Speed Up Review Processes withSmart Features and AI
To help make audio reviews quicker and more efficient,
the solution also provides smart data insight features.
In addition to diarized transcriptions, captured
conversations can also be visualized in a navigablesoundwave form, with a list of alert terms and key topics
identified within the conversation. What’s more, thesolution can use AI to generate a concise summary of
conversations to further support the interaction
review process.
With Verint Financial Compliance Communications
Profiling, you can leverage these state-of-the-art speechcapabilities on an intuitive interface that provides aholistic, single-pane-of-glass view of all communications,traditional or UC, including those from external
resources. This can help compliance officers gain a better
understanding of each interaction and detect possible
breaches of compliance more efficiently.

Learn more about Verint
Financial Compliance

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notice. Features listed in this document are subject to change and not all functionality is available in all configurations. 10.2023

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