Relationship with Customers and Suppliers
The TEL Group sets honest policies for product quality and procurement aimed at satisfying
customers and enhancing growth with suppliers.

Approach to Product Quality

Approaches to Procurement

The TEL Group aims for product quality that generates

The basic philosophy of the TEL Group includes “providing

customer trust in our products and services throughhigh-value products and services around the world that help

continuous provision of products and services thatpeople to lead healthy and enriched lives, and demonstrating

consistently satisfy customers. In order to ensure that ourconsistent leadership as a world-class company by creating

manufacturing systems do not produce defective products,

hope for the future and addressing environmental problems.”

the TEL Group has acquired ISO9001 certification and works

In order to realize this philosophy, it is vital that we build

to ensure that our product quality management systemstrong partnerships with our suppliers.

operates appropriately.

Based on this basic philosophy, we have established theTEL’s Commitment to Quality
1. Quality is our top priority
TEL’s goal is to achieve the highest quality in the world.

2. Product quality awarenessAll employees must understand the importance of product quality tofollowing Basic Procurement Policy and continue to work
proactively to fulfill its goals.
Procurement Policy of the TEL Group
1. Partnerships

TEL’s business. Quality must always be given priority, even if profits are

2. Cost reduction

temporarily affected. That is how we build long-term trust, and contribute

3. Lead time reduction

to society.

4. Coexistence with the global

3. Observing company rules
Employees must observe the rules stipulated by each TEL organization

environment

6. Compliance with legal andsocial codes
7. Product quality/safetyassurance
8. Information management

5. Global procurement activities

to ensure that quality remains our top priority and continues to improve.
These rules and regulations are reviewed regularly to ensure that they
are appropriate and effective in our effort to improve quality.

4. Employees responsibilities

Communicating with Suppliers

Employees are responsible for making product quality their top priority.

The TEL Group not only uses EDI* for procuring parts andThey must remain aware of potential problems, actively identify andmaterials, but also operates its own website as a two-way tool

analyze them, and take necessary action for improvement.

5. Managers’ responsibilities
Managers must monitor on-site conditions at all times, spot problem
areas, and give instructions for improvement. Managers must ensurethat their subordinates have a good understanding of the overall TEL

for communicating with suppliers. The website can be linked
to the internal systems of both the TEL Group and the supplier.
In order to strengthen our supply chain, the TEL Groupbusiness environment, including customer’s requirements, and must

has launched joint projects with our suppliers, including

make employees aware of the importance of enhancing the quality of allannual meetings with numerous suppliers. The fiscal 2010

TEL products and services.

meeting featured the theme of “Aiming at medium- to longterm growth together in a significantly evolving market,” andQuality Assurance Systempresentations and discussions were held on growth strategies

The TEL Group has established a quality committee

and environmental initiatives under this topic. This event

comprising heads of the quality department of each businesshelped to reaffirm the importance of the supply chain.

unit. The committee meets regularly to oversee efforts toenhance product quality and address priority issues, thus
promoting improvement and enhancement of product quality* EDI (Electronic Data Interchange) is a framework to electronicallyexchange information related to commercial transactions amongcorporations in a unified standard format.

for the entire TEL Group.
Framework for TEL’s Product Quality System
President of Tokyo Electron

Quality
Promotion
Department

Executive Vice Presidents of Tokyo Electron(General Manager of the Quality Division)

Presidents/GMs of TEL Group companies
TEL Group business units
Heads of quality assurance departmentsin the TEL Group
Quality Committee

26

TOKYO ELECTRON

Environmental and Social Report 2010

Suppliers are invited to participate in meetings.