Boundless MissionCritical Insights
Verint for Public Safety: Capture,investigate, and analyze public safety
interaction data across multiple
communication channels

Boundless Mission-Critical Insights

Contents
Public Safety Answering Points Under Pressure								2Boundless Mission-Critical Insights, Right at Your Fingertips				

3		Capture, manage, and retrieve interaction data with ease		

4		 Leverage state-of-the-art recording solutions with		trunked radio integrations													5Benefit from NG911/i3-ready incident reconstruction				6On the Way to Cloud																7Resources																				8

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Boundless Mission-Critical Insights

Public Safety Answering Points Under Pressure
In an emergency, Public Safety Answering Points (PSAPs) play avital role as a critical link between citizens and emergency services.
According to the U.S. Federal Communications Commission (FCC),
there are more than 7,000 different PSAPs serving the publicthroughout the U.S.1 , but there are some common challenges mostemergency response centers share today.

These include:• Recording interactions across a growing number ofcommunication channels.
• Retrieving all communication data related to anincident efficiently.
• Adopting new technologies, such as Next Generation 911, while

managing budgetary constraints.
Growing citizen expectations, combined with pressure to comply
with government mandates and standards for digital emergency
communications services and public safety radio systems, make thedaily operation of PSAPs increasingly complex.
Read this ebook to discover technologies that can help you makemultichannel, public safety interaction recording easier, incident
reconstruction faster, and PSAP operations more efficient.

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Boundless Mission-Critical Insights

Boundless Mission-Critical Insights, Right at Your Fingertips
While an estimated 240 million calls are made to 911 in the U.S. eachyear 2, the number of landline calls are decreasing throughout thecountry 3.
As a result of this shift in citizen behavior and the rapid evolution ofconsumer telecommunication technology, public safety emergency
response centers need to capture, archive, and manage interactions
across an expanding number of communication channels. Given thatmany PSAPs operate with outmoded technologies—due to security
and other concerns—this puts response center IT teams to the test.

for PSAPs to improve operations. Response centers that can receive,capture, and manage text and multimedia content in addition to voice
calls will have more complete and accurate information, which can helptransform emergency response and incident reconstruction.
Public safety services organizations need reliable tools to help themenhance performance and respond to citizen needs and regulatory
demands by:• Reducing the complexity of multichannel recording.
• Turning a massive amount of multimodal data into

Furthermore, securely storing and then retrieving recordings captured
across multiple modalities—often in multiple file formats—is complex
and can hinder the provision of information requested by investigative
bodies and other organizations.
Despite these challenges, the growth in user-generated data and thedevelopment of new communication modes are also an opportunity
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actionable insights.
• Enhancing compliance and incident reconstruction, while managing

liability more effectively.
• Facilitating compliance with government mandates and standards for

public safety radio systems and digital emergency communications
services (such as Next-Generation 911).

Boundless Mission-Critical Insights

Capture, manage and retrieve interaction data with ease
When reconstructing an incident, having recordings is not enough:You must be able to locate and reliably retrieve the information youneed.
Through integration with 911 switches or radio controllers, it
is possible to provide real-time control over recording and callindexing. In addition, a unified, omnichannel interaction player canpresent this recorded information—including analytics—across allchannels and in a single “pane of glass” for easy visualization andfurther analysis.
Verint® Recording for Public Safety™ is a powerful solution for
capturing 911 radio, video, and text communications acrossmultiple channels, including PBX, VoIP, radio systems, chat, digitalcollaboration, email, mobile voice, and SMS.

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Learn how Verint® Recording for Public Safety™ can help you:
• Leverage a full-time, multichannel recording and archiving solution todrive better citizen experiences, enhance incident reconstruction, andmanage liability more effectively.
• Bring recording, archiving, quality management, and analytics

together on a single platform, for simplified administration,maintenance, and training.
• Facilitate compliance with government mandates and standards

for digital emergency communications services and public safety
radio systems.

Learn more

Boundless Mission-Critical Insights

Leverage state-of-the-art recording
solutions with trunked radio integrations
Public safety agencies often encounter challenges related tointeroperability between new and existing systems. This can slow
down and restrict the adoption of agile, modern technologies inemergency response centers.
Why struggle when a solution is at hand?
Through integration with 911 switches or radio controllers, Verint
trunked radio recording solutions can now provide real-time control
over recording and call indexing. Whether you are using Motorola®
ASTRO®, P25IP or L3Harris® OpenSky® infrastructures, your radiotransmissions can be captured, stored, managed, and retrieved
reliably, linking all recordings related to an incident together foreasier playback and analysis.
Discover how you can safely capture and playback all interactions on
your trunked radio infrastructures.

5

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Boundless Mission-Critical Insights

Maintain industry standards and benefit from NG911/i3-ready incident reconstruction
During an investigation or incident reconstruction, you mightneed to scan through huge amounts of data, searching for specificinformation within a short timeframe. Despite the availability of
public safety-specific recording and incident reconstruction tools,
the collection and sharing of potential evidence is still often carriedout manually.
You can enhance your incident reconstruction activities byautomating the collection, analysis, and sharing of data. Employees
can be provided with a user-friendly interface, where they can accessdata quickly and replay multichannel recordings simultaneously on asingle screen.
Besides the ability to replay data captured from channels suchas audio, video, text, photos, screen data, telematics, telephone
numbers, and location data—you can also enable your employees
to organize this information in a logical way.

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Verint solutions allow you to flag and mark data with colors andnotes that can be adjusted to fit the needs of your organizationand save valuable seconds during an investigation. You can also
create repositories for collecting all the information tied to a specificincident. If the data needs to be shared, you can redact sensitive
segments of audio without affecting the original recordings. Thiscan enable you to comply with federal, state, and local laws, while
quickly and easily fulfilling requests for information.
Read our datasheet to learn how Verint can help you:
- Benefit from a NG911/i3-ready incident reconstruction functionality.
- Access data quickly and replay multi-channel recordings

simultaneously on a single screen.
- Mask selected segments of audio without altering the original files.
- Benefit from flexible integration and deployment options.

Boundless Mission-Critical Insights

On the Way to Cloud
Cloud technology has already conquered the enterprise world: 92%of organizations running their IT environment at least partially in thecloud today.4 But, the adoption of cloud computing in the public
safety sector lags behind: The majority of emergency command
centers mainly operate with on-premises IT infrastructure.
However, cloud technology can help public safety agencies reduce
operational costs and enhance their resilience.
Cloud for reduced costs
When adopting cloud technology, your IT resources are relieved of theburden of hardware and software maintenance.
Cloud for enhanced emergency services
Cloud computing can provide dispatchers with significant data thatenhances situational awareness and decision-making, such as real-time
texting, video, automatic location identification, and more.

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Cloud for enhanced resilience
Cloud technology enables PSAPs to securely connect their systems,
applications, and data to any internet-connected device in any location.
Now PSAPs can secure and access their data and relocate theiroperations when needed. “The state of Kansas, for example, moved its
E911 operations to the cloud because frequent tornadoes placed onpremises servers at high risk.”5Verint provides a variety of flexible, easy-to-manage deployment
options based on your emergency center’s sizing, network topology,security, and availability requirements.
Our solutions can be deployed on premises or in the cloud, providing
you with a variety of high availability and redundancy options to help
ensure resilience in the event of network or hardware failures.
To learn more about how Verint can help you supercharge yourpublic safety initiatives, visit our website and schedule a meetingwith one of our experts.

Resources1

Federal Communications Commission, 911 Master PSAP Registry, 2021

2NENA, 2021

3National 911 Annual Report: 2019, 2020

42020 Cloud Computing Study, IDG, 2020

5

Police 1, The benefits of cloud-based technology for 911 command centers, 2019

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© 2021 Verint Systems Inc. All marks referenced herein are trademarks, registered or otherwise, of Verint Systems Inc. (“Verint”), its subsidiaries, or its respective licensor owners. AllRights Reserved Worldwide. Unauthorized use, duplication, or modification of this document, or any part, without the written consent of Verint is strictly prohibited. By providing thisdocument, Verint is not making representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice.
Features listed in this document are subject to change and not all functionality is available in all configurations. 09.2021

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