Digital Business
Enablement and
ESG Services
Business Consulting Services
A research report comparing provider strengths,
challenges and competitive differentiators
Customized report courtesy of:

QUADRANT REPORT—| —DECEMBER 2022 —| —GERMANY

Table of Contents

Executive Summary 03
Provider Positioning 07
Introduction
Definition
Scope of Report
Provider Classifications

12
14
14

Business Consulting
Services		
16 - 22
Who Should Read This
Quadrant
Definition & Eligibility Criteria
Observations
Provider Profiles

17
18
19
20
22

Appendix
Methodology & Team
Author & Editor Biographies
About Our Company & Research

24
25
27

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 20222

t

Executive Summary

Report Author: Dr. Kenn Walters

Digital business enablement
endemic across modern enterprises
Digital enablement is a term used torecognize that digital transformation is
now a reality and fast becoming a norm
across almost all enterprises, regardlessof industry coverage or focus. The
enablement of the transformation itself,encompassing many technological topics,
business coverage areas, organizational
functions and business processes, has
now become the emphasis to move these
initiatives into commercial rollout anddeployment. In Germany, over the last
2-3 years, emphasis was given to evolving
working environments, remote working,manufacturing process optimization
and upgrades (many incorporating

Manufacturing 4.0 principles), supply
chain process optimization and resilience,and customer experience (CX) andretention, among others. Such rapid
evolution has delivered significant
business benefits, together with user and
CX benefits in many quantifiable areas.
Enterprises across Germany are
currently focusing on effectively enabling
investments that they have been making
during the last 18-24 months and seeking
demonstrable ROI, as well as a provenefficiency increase, higher security andcontinuity assurance, and heightenedcompetitive effectiveness.
A significant challenge faced by many of
the German enterprises, especially withinmanufacturing and production areas withlarge infrastructure and headcounts, hasbeen transforming established processes,
supply chains, organizations© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Digital enablement
is mainstream
among enterprises

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

3

t

Executive Summary

and management practices. To enable
technologies and leverage them to bringin the change that business leadersrequire, how can companies implement
the needed non-technological changes
across departments and enterpriseboundaries so they can deliver
benefits to themselves and theircustomers (wherever they may bein a mobile world)?
Enterprise agility and flexibility define
how effectively organizations canenable digital transformation to modify
business and operation work streams
to thrive in a constantly changing,highly competitive environment. This
enablement, and the rapidity withwhich it is implemented, is critical forthe entire enterprise value stream.
Digital enablement is realized throughthe virtualization of technologies andoperations, while integrating thevirtual and physical worlds. From thetechnology viewpoint, virtual refers
to running workloads remotely on
cloud and includes software-definedarchitecture and infrastructure, even
if enterprise-owned data centers andbranch end points remain (to someextent) in place. Digital enablement is theeffective implementation of functions,
including automation, AI and cognitivetechnologies, coupled with feedback
and analytical capabilities, that can beapplied in both the real world (such as
production facilities, customer contact
centers, retail environments and othercustomer interaction points, physicalor mobile/remote) and in the virtualworld by automating the response andinteraction with users, clients, partners
and governments.
Within the market in Germany, thefollowing list contains the key© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

characteristics of digital services,
including their differentiation from lessdigitalized services, as they are being
enabled currently.

• Digital enablement combines andprovides services with maximum
automation with autonomy, providing
omnichannel and multiplatform
compatibility. Service performance isassured, regardless of overall utilization
rates and is based on automatedand predictive integrated rapid
provisioning tools. Service delivery isbased on ubiquitous software-definedcommunications and information
networks, which include stationary andmobile networks (increasingly including
campus/private 5G) and wideband
IoT and narrowband IoT (NB-IoT). Thisis demonstrated by the high growth
rates within German engineering andmanufacturing enterprises, together
with widespread acceptance.

• Automated digital services often

provide individual variants (such as
dynamic response and provisioning,
automated policy mapping and security
level variations based on location) andare based on an integrated service
management approach. Performancecan be adjusted based on theinformation gathered by location-based
services, cookies, physical devices(such as radio frequency identificationtags) and/or movement profiles. Service
variations and improvements arelocation and time independent and are
performed based on user preferences,classification or other factors, suchas enterprise policy settings. Thishas become an area of importancewithin the German retail and services
personalization marketplaces.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

4

t

Executive Summary• Multiple supply chain options with thelowest cost of delivery, or the fastest
delivery time, have become the normin many enterprises. In some advanced
manufacturing companies, scheduled
and regular delivery of smaller-volume
loads of parts is also interspersed with
non-scheduled pop-up deliveries, if,for example, certain custom options
become more popular during a given
time period, outside of what was
originally planned for. These pop-up
deliveries usually do not incur any, or
any significant, extra cost comparedwith the scheduled delivery part prices.
These pop-up delivery orders are also
placed automatically as required,based on the information derived fromorder processing systems, and a trend/
predictive analysis is applied so thatscheduled orders of these parts can beincreased, if required.

• Self-monitoring, reporting andforecasting models, such as predictive
analysis, are used to detect and containproblems and resolve them, often with
in-built machine learning. To trace andimprove forecasts or automate methods
and improve the quality of a service,
results and reports are stored andshared with involved parties by applying
AI inputs to selected relevant humans;
this has become of major importancewithin the German supply chain andmanufacturing areas.

• Customer service is based aroundhighly automated and distributed CX
services. These CX systems are highly
advanced in most cases with significant
automation and bot inclusion, together
with a high percentage of remote
working agents working in a secured
environment. Such security is suppliedby advanced environmental monitoring,© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

as well as data and user security on
application and network layers. Agentretention in a difficult hiring market
has become essential; hence, many ofthese CX systems also employ retention
and gamification mechanisms to help
reduce attrition. Virtual assistants andchatbots are highly implemented inGermany, especially within retail andfinancial or service consumption areas.
Human agent interaction based on
the number of transactions per day
is fast becoming the minority of allinteractions and is occurring only whenexpert attention by subject-matter
experts is truly required.

• Sustainability and environmental,social and governance (ESG) solutions
and services are in the early stages ofadoption in a variety of different ways
in many German enterprises. Currently,

in Germany, due to energy price shocks
and power supply uncertainty, mostattention has been turned towardgreen energy, alternate energy supply,and smart building control and energy
usage, as well as carbon offsetting andreduction methods. This is, however,growing to become a wider subject
area, more in keeping with the German,
EU and UN environmental and emission
programs. Social inclusion programs,
governance, monitoring systems anddiversity are still in their infancy in a
majority of enterprises in Germany, stillrelying heavily on traditional HR teams
and policies. Such services may takethe form of consulting and advisory,
monitoring and dashboards through topartnered clean energy supply systems,
automation in the workplace to reduce
emissions, or even office or data centerchanges to reduce carbon footprints.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

5

t

Executive Summary

Services from the roadmap strategy
through to the realization enablementof digital transformation goals are now
mainstream in Germany. It is essential
to obtain the correct stakeholder
involvement within an enterprise andto find the right consulting houses,
service providers and ICT companies
that can provide the support requiredand enable digital transformation
programs in Germany.

Digital enablement makes
effective transformationplans a reality© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

6

tProvider Positioning

Provider Positioning

Page 1 of 5

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
Services

Accenture

LeaderLeaderLeaderLeaderLeaderArvato Systems

LeaderLeaderLeaderLeaderProduct Challenger

Atos

LeaderLeaderLeaderLeaderProduct Challenger

AxiansNot InNot InLeaderNot InProduct Challenger

BCG

Product Challenger

Market Challenger

Not InProduct Challenger

Product Challenger

Birlasoft

Contender

Contender

Contender

Not InContender

CANCOM

Not InNot InProduct Challenger

Not InNot InCapgemini

LeaderLeaderLeaderProduct Challenger

Product Challenger

CGI

Not InLeaderNot InNot InNot In© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

7

tProvider Positioning

Provider Positioning

Page 2 of 5

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
Services

Cognizant

Product Challenger

LeaderLeaderProduct Challenger

Not InComputacenter

LeaderNot InProduct Challenger

Not InNot InCybageNot InContender

Product Challenger

Not InNot InDeloitte DigitalMarket Challenger

Market Challenger

Market Challenger

Market Challenger

Not InDevoteam

Not InNot InMarket Challenger

Contender

Not InDXC Technology

Product Challenger

Not InLeaderNot InNot InEcoVadis

Not InNot InNot InProduct Challenger

Not Inelnfochips

Contender

Contender

Not InNot InNot InEY

Not InNot InNot InProduct Challenger

Not In© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

8

tProvider Positioning

Provider Positioning

Page 3 of 5

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
ServicesGEP

Not InNot InContender

Not InNot InHCLTechLeaderRising Star

Product Challenger

Product Challenger

LeaderHexawareNot InNot InNot InNot InMarket Challenger

HGS

Not InProduct Challenger

Not InNot InNot InIBM

LeaderLeaderLeaderLeaderProduct Challenger

Infosys

LeaderLeaderLeaderLeaderLeader

KPMG

Market Challenger

Not InNot InMarket Challenger

Market Challenger

LTI

Not InNot InProduct Challenger

Not InNot InMcKinsey

Product Challenger

Not InNot InNot InNot In© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

9

tProvider Positioning

Provider Positioning

Page 4 of 5

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
Services

Mindtree

Product Challenger

Product Challenger

Product Challenger

Product Challenger

Product Challenger

MphasisProduct Challenger

Product Challenger

Product Challenger

Product Challenger

Product Challenger

Publicis Sapient

Not InLeaderNot InNot InNot InPwC

Product Challenger

Not InNot InProduct Challenger

Not InSiemens

Product Challenger

Product Challenger

Not InLeaderLeaderStefanini

Not InProduct Challenger

Not InContender

Not InTCS

Product Challenger

Product Challenger

Product Challenger

Not InNot InTech Mahindra

LeaderProduct Challenger

Product Challenger

Product Challenger

LeaderTietoevry

Not InNot InProduct Challenger

Rising Star

Product Challenger© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

10

tProvider Positioning

Provider Positioning

Page 5 of 5

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
Services

T-Systems (Detecon)

LeaderNot InNot InNot InNot InT-Systems

Not InLeaderLeaderLeaderLeaderVisionet

Product Challenger

Product Challenger

Not InNot InNot In

UST

Product Challenger

Product Challenger

Product Challenger

Not InProduct Challenger

Wipro

Product Challenger

Product Challenger

Product Challenger

Product Challenger

Product Challenger

ZensarNot InProduct Challenger

Product Challenger

Not InContender© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

11

Introduction

Definition

This study
focuseson thecritical
aspectsof digital
enablement.

Business Consulting
Services

Customer Experience
Services

Supply Chain
Transformation Services

Sustainability and
ESG Services

Digital Reality
Services

Simplified Illustration Source: ISG 2022

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

As information technology has advanced
in recent years, there has been asignificant uptake in the use of digital
tools and transformation services aroundthe world. Many of these initiatives
have helped businesses survive andthrive, making digital transformation apathway to success for enterprises acrossall industries. The use of information
technology to change the customer
journey, improve business agility anddeliver digital products has helped acrossmost businesses processes, including
sales, trading, production, supply chain,product design and human resource
management, deliver real benefits to thebottom line and maintain the quality of
CX during the pandemic.
One of the most disrupted segments
during the pandemic has been the

supply chain. The complexity involved inthis system emphasizes the increased
shift to a globally connected and highlyinterdependent world. The digitalizationof the supply chain also brings in the
aspect of resiliency. With enterprises
expanding their technology andinfrastructure footprints as a result of
increased digitalization, it is imperativefor organizations to embrace thesustainability goals for a greener andlivable planet.
In recent years, several companies havebeen working on achieving net-zerocarbon emission or carbon reduction.
More companies are taking action to
reduce the emission gap. Those that focus
on addressing climate change-related
challenges find it important to deploy
analytics using connected, centralized
and reliable data. The integration of AI
and machine learning into this digital

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

12

Introduction

foundation allows for more accurate
prediction, increased efficiency andreal-time innovation opportunities.
The digital reality services domain has
witnessed accelerated growth, especiallyin the last couple of years. Virtual reality,
augmented reality and mixed reality
will be an integral part of digitalization.
AI-powered AR and VR technologies
drive the market shift toward themetaverse virtual world.
According to the ISG Index™ for Q1 2022,
the annual contract value (ACV) of $5
million or more shows that the firstquarter ACV for the combined global
market (both XaaS and managed services)
grew by 31 percent to reach a recordof $24.2 billion. A total of 602 managed
services contracts were awarded in thefirst quarter, which is an increase of 14

percent from the previous year, with amajority—nearly 60 percent—fallingwithin the smallest range of $5 million
to $10 million of ACV. The industry also
saw a jump in contract restructuring,which increased 19 percent in the quarter,
surpassing $3 billion of ACV for the firsttime since the pandemic. The ISG Index
for Q1 2022 analysis observed budgets
have been rising as companies continue
to increase investments in driving theirdigital transformation agendas. Despite
the apparent slowdown in market demandin the 2021 fourth quarter, ISG still forecast
solid growth for 2022, including 5.1 percent
for managed services and 20 percent for
the XaaS market, as enterprises continue
to invest in digital technologies andcapabilities in response to the pandemic
and despite current economic challenges.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVEDThis ISG Provider Lens™ study focuses on
identifying the service providers that can
support clients with their digital businesscapabilities. Digital-ready service providers
understand the full scope of digital
services to provide constant innovation
for improving user experiences,
accelerating business delivery andincorporating intelligent solutions.
They partner with leading technology
vendors and facilitate the use of cognitive
computing and learning systems todigitalize client organizations.
The ISG Provider Lens™ study offers IT
decision-makers the following:• A differentiated positioning of providers
by segment• A perspective on different markets,

including the U.S., the U.K., Germany,
the Nordics, Brazil and Australia

Our study serves as an important
decision-making basis for positioning,
key relationships and go-to-market
considerations. ISG advisors andenterprise clients also use informationfrom these reports to evaluate theircurrent vendor relationships and potential
new engagements.

• Transparency on the strengths andareas for improvement of relevant
providers

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

13

Introduction

Scope of the Report
In this ISG Provider Lens™ quadrant
study, ISG includes the following
five quadrants: Business Consulting
Services, Customer Experience Services,
Supply Chain Transformation Services,
Sustainability and ESG Services andDigital Reality Services.
This ISG Provider Lens™ study offers ITdecision makers:• Transparency on the strengths andweaknesses of relevant providers• A differentiated positioning of providers
by segments• Focus on regional market
Our study serves as the basis forimportant decision-making in terms of
positioning, key relationships and go-tomarket considerations. ISG advisors andenterprise clients also use informationfrom these reports to evaluate their
existing vendor relationships andpotential engagements.

according to their focus area. As a result,
ISG differentiates them, if necessary, into
two client target groups that are defined
as follows:

Provider Classifications

Midmarket: Companies with 100 to
4,999 employees or revenues between$20 million and $999 million with central
headquarters in the respective country,
usually privately owned.

The provider position reflects thesuitability of providers for a defined market
segment (quadrant). Without further
additions, the position always applies toall company sizes classes and industries.
In case the IT service requirementsfrom enterprise customers differ andthe spectrum of IT providers operatingin the local market is sufficiently wide, afurther differentiation of the IT providers
by performance is made according to thetarget group for products and services. In
doing so, ISG either considers the industry
requirements or the number of employees,
as well as the corporate structures ofcustomers and positions IT providers© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Large Accounts: Multinational companies
with more than 5,000 employees orrevenue above $1 billion, with activities
worldwide and globally distributed
decision-making structures.

quadrant may include a service provider(s)which ISG believes has strong potential
to move into the Leader quadrant. This
type of provider can be classified as a
Rising Star.
Number of providers in each quadrant:
ISG rates and positions the most relevant
providers according to the scope of thereport for each quadrant and limits the
maximum of providers per quadrant to 25(exceptions are possible).

The ISG Provider Lens™ quadrants
are created using an evaluation matrix
containing four segments (Leader, Productand Market Challenger and Contender),and the providers are positioned
accordingly. Each ISG Provider Lens

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

14

Introduction

Provider Classifications: Quadrant Key
Product Challengers offer a productand service portfolio that reflect
excellent service and technology stacks.
These providers and vendors deliver
an unmatched broad and deep rangeof capabilities. They show evidence
of investing to enhance their market
presence and competitive strengths.

Leaders have a comprehensive productand service offering, a strong market
presence and established competitive
position. The product portfolios andcompetitive strategies of Leaders arestrongly positioned to win business in themarkets covered by the study. The Leaders
also represent innovative strength andcompetitive stability.

Contenders offer services and products
meeting the evaluation criteria that
qualifies them to be included in the
IPL quadrant. These promising service
providers or vendors show evidence of
rapidly investing in products/services anda follow sensible market approach witha goal of becoming a Product or Market
Challenger within 12 to 18 months.

Market Challengers have a strong
presence in the market and offer asignificant edge over other vendors andproviders based on competitive strength.
Often, Market Challengers are theestablished and well-known vendors in theregions or vertical markets covered in the
study.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Rising Stars have promising
portfolios or the market
experience to become a Leader,including the required roadmap
and adequate focus on key
market trends and customer
requirements. Rising Stars also
have excellent management
and understanding of the local
market in the studied region.
These vendors and service
providers give evidence ofsignificant progress toward
their goals in the last 12 months.
ISG expects Rising Stars toreach the Leader quadrant
within the next 12 to 24 months
if they continue their delivery ofabove-average market impact
and strength of innovation.

Not in means the service
provider or vendor was notincluded in this quadrant.
Among the possible reasonsfor this designation: ISG could
not obtain enough information
to position the company; thecompany does not provide therelevant service or solution as
defined for each quadrant of astudy; or the company did notmeet the eligibility criteria forthe study quadrant. Omission
from the quadrant does not
imply that the service provider
or vendor does not offer or plan
to offer this service or solution.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

15

avv

Business Consulting Services

Business Consulting Services

Who Should Read ThisIn this quadrant report, ISG evaluatesproviders that offer digital businessconsulting services with the ability toadvise clients on the different facets of thedigital journey. The services cover strategy,
design, data, technology, organizationalchange management, operations, digital
culture and innovation.
ISG defines the current positioningof digital business consulting service
players in Germany with a comprehensive
overview of the market’s competitive
landscape. Digitization and transformation
efforts are gaining traction in the market,
with sustainability and supply chain issues
becoming key themes.

support from providers that havestrong business acumen, advisory andtechnology expertise to help them withindustry specific end-to-end digitalstrategies. They are more inclined
towards measuring tangible results
and business improvements in theirdigital transformation efforts. Despite
the shortage of skilled workers, themarket is witnessing a high demand for
ICT transformations and technologicaldevelopments, which in turn leads to a
growing demand for advisory services.
Enterprises are actively investing in
data, AI, cloud and digital platforms totransform their business models andfacilitate industry and product specificdifferentiations.

Digital innovation and the adoption of
emerging technologies are on the risewith a strong focus on data security inthe market. Enterprises are seeking© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Digital transformation professionals
should read this report to understandthe technology capabilities andproduct portfolio of providers that
can help businesses to transformtheir services and scale up digitaltechnologies to increase operational
efficiency and potentially transformtheir company culture.

Strategy professionals, through thisreport, will gain insights on providers’advisory and implementation
services capabilities and their relative
positioning. The report also highlights
the providers’ expertise in formulating
digital strategies that will help
enterprises to implement high-value
digital technology initiatives.

Technology professionals should
read this report to understand how
providers are leveraging technology
advancements to help enterprises
reimagine their businesses. The report
also highlights the technical andintegration capabilities of providers andtheir partner ecosystem.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

17

This quadrant
analyzes providersof advisory or
consulting andrealization services
associated withenabling anddelivering digitaltransformationplans for German
enterprises, startingfrom initial advisor
consulting to service
delivery and rollout.
Dr. Kenn Walters© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

18

Business Consulting Services

Definition
Business consulting services include
services that are provided to enterprises
across customer and employee journeys,
strategy and digital business operations
throughout the digital journey. These
services help enterprises build new
business models by making use of
the existing capabilities across market
opportunities. The services provided
should create significant benefits
for clients and drive their growth.
Providers in this space should be able
to help organizations transform andoptimize their operational environments
through research, benchmarking,advisory and consulting, with a focus
on information technology, businessprocess transformation, program
management services and organizationalchange management.

The participating companies should
be capable of helping their clients
throughout the digital journey, fromconceptualizing the vision to delivering
the actions needed for the transformation
across different industries.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Eligibility Criteria
1. Offer one or more consulting
services across the digitaljourney
2. Ability to advise clients on
the different facets of thedigital journey, including
strategy, data, technology,
organizational change
management, operations
and consulting on industry
processes.

3. Help clients formulate theirdigital roadmaps and build thedigital strategies for the shortand long terms
4. Offer advice and guidance onprocess optimization to deliver
tangible benefits
5. Manage a geographicallydispersed workforce for its
service across geographies

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

19

Business Consulting Services

Observations
Driving digital transformational plans
through to commercial deployment
across an enterprise goes beyond
traditional management consulting
capabilities. These plans involve
deployment frameworks, multi delivery
company selection, and management
and implementation, as well as active andcertified functional testing and delivery
to clients’ satisfaction, within time andbudget goals. Selecting the right partner
for an individual enterprise is complex
and goes far beyond the ability to plan ordescribe technology, as it does potentialchanges to a client’s organization andbusiness model to obtain desired results.

defined networking, intelligent edge, edge
compute and mobility strategies, alongwith digital business transformation areas,such as AI, IoT, automation, collaboration
and CX. Collectively, these have highinfluence on agility, flexibility, productivity
and profitability across an entire
enterprise, and the selected consulting
partner should be able to address all ofthem to be truly comprehensive in theiroffering. In Germany, there are manysuch all-encompassing providers ofdigital business consulting, who we haveincluded within our analysis.
From the 95 companies assessed for thisstudy, 26 have qualified for this quadrant,with 10 being Leaders.

CEOs and CTOs should understand thatfull digital enablement involves manybusiness and organizational structuralissues, as well as technological changes,
including data center network function
virtualization, cloudification, software-© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Accenture’s consulting approach is
supported by a powerful set of diverse
assets and capabilities, brought together
for specific client engagements. This
includes the use of its global network ofpeople, supported by powerful assets,platforms and partnerships.

Arvato Systems’ digital businessworks around three pillars, namely
creative partner cloud and AI
technologies, industry experts andinnovative platforms, and reliable
managed services for secure applications
and multicloud infrastructures.

Atos creates its digital agenda aroundcore initiatives that range from strategy
and experimentation to transformation
leadership and performance delivery.
The approach combines business andtechnology expertise.

Capgemini’s Invent, the business unit
responsible for digital consulting,combines strategy, technology, data
science and creative design to help
enterprises build strategy and roadmap
for the future.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

20

Business Consulting Services

Computacenter.

Computacenter delivers technology andnetwork transformation services for large
corporate and public sector organizations
and helps by advising, designing,procuring, transforming and managing
their technology infrastructure to enabledigital transformation.

HCLTech’s solutions bridge the gap
between digital strategy and execution
and helps organizations in both defining
transformation initiatives and executing
them by aligning operating models withengineering best practices.

IBM brings digital strategy, data andanalytics, experience design and platform
implementation expertise to clients’ CX
strategy. IBM iX® combines end-to-end
business strategy with customer insights
and experience design. IBM has retained
its consulting unit, Global Business
Services, after the Kyndryl spin-off.

Infosys has a powerful consulting offering
to develop strategies that realize andscale the value derived from successful
and sustained delivery and theorchestration of customer and employee
experience. It operationalizes experiencecapability for clients.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Tech Mahindra’s Business Excellencegroup is the consulting and management
services division responsible for digitalbusiness consulting. Tech Mahindra
has gained capabilities, either throughacquisitions or organically in the areasof cloud, CX, physical design and niche
design agencies, with many recently
focused on digital transformation.

T-Systems (Detecon)
T-Systems (Detecon) advises on digital
ecosystems and innovation-driven digital
growth to enable clients to achieve
superior CX. With the integration of
Detecon's consulting competencies into
the overall portfolio of T-Systems, clients
receive all benefits from a single source.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

21

Business Consulting Services
LeaderComputacenter
Overview

Strengths

Computacenter Germany is apart of the global Computacenter
Group, with integration and service
centers in its German headquarters
in Kerpen, a service center in
Erfurt and many regional offices
across the country. The company
delivers technology and networktransformation for large corporate
and public sector organizationsin Germany and offers advisory/
consulting support (including audits,sourcing and implementation)
within many industry verticals.

Valued delivery partner withlong-term references in Germany:
Computacenter is a valued andreliable provider of high-quality
consulting and advisory services,
technology, engineering andtransformational services in Germany.
It has a large portfolio of major
references, many with multiyear andrepeat engagement characteristics.
Digital realization and enablement
practices: Computacenter delivers its
digital enablement solutions portfolio
as a part of consulting-led process
engagement. The portfolio includes© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Digital Connect (SD networking
solutions), Digital Me (workplace
services), Digital Power (cloud anddata center services) and Digital
Trust (security).
Digital Me leveraging UX: Digital Me
helps create a flexible, consistent UX
for consulting deliverables, regardlessof platform and location. This assists
in gaining user acceptance for a newexperience-led digital workplace andthereby boosts competitiveness,collaboration and solution agility. It also
helps reduce the cost of technology
and operations.

“Computacenter offers clientcentric, industry experienced
digital business consulting.”
Dr. Kenn Walters

CautionComputacenter focuses on both
midmarket and large accounts inGermany, with many solutions being
adopted after successful and highly
competitive PR and sales campaigns
by targeted large regional andglobal providers. A continued focus
on highly active PR campaigns,
together with social media
marketing in the German language,
and the addition of more references
and use cases to its marketing
materials are still required for thecompany’s continuous successin Germany.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

22

Appendix

Methodology & TeamThe ISG Provider Lens 2022 – Digital
Business Enablement and ESG Services
analyzes the relevant software vendors/
service providers in the German market,
based on a multi-phased research andanalysis process, and positions theseproviders based on the ISG Researchmethodology

Information Services Group Inc. issolely responsible for the content of
this report. Unless otherwise cited,
all content, including illustrations,research, conclusions, assertions andpositions contained in this report weredeveloped by, and are the sole property ofInformation Services Group Inc.

Lead Author:
Dr. Kenn Walters

The research and analysis presented inthis report includes research from the
ISG Provider Lens program, ongoing ISG
Research programs, interviews with ISG
advisors, briefings with services providers
and analysis of publicly available market
information from multiple sources. The
data collected for this report represents
information that ISG believes to be
current as of October 2022, for providers
who actively participated as well as forproviders who did not. ISG recognizes thatmany mergers and acquisitions have takenplace since that time, but those changes
are not reflected in this report.

Editors:
Upasna Hembram, Dona George
Research Analyst:
Bhuvaneshwari Mohan
Data Analysts:
Rajesh Chillappagari, Sumit Kumar
Consultant Advisors:
Yadu Singh, Matt Warburton, Daniel
Gerster, Kashyap Puranik M S, Dora
Buriusz
Project Manager:
Swathi Amin

The study was divided into thefollowing steps:
1. Definition of Digital Business
Enablement and ESG Services
market

6. Detailed analysis & evaluationof services & service
documentation based on thefacts & figures received fromproviders & other sources.

2. Use of questionnaire-based
surveys of service providers/
vendor across all trend topics

7. Use of the following key
evaluation criteria:

3. Interactive discussions withservice providers/vendors on
capabilities and use cases* Tech Innovation

4. Leverage ISG’s internal
databases & advisor
knowledge & experience(wherever applicable)* Sales and partner landscape

5. Use of Star of Excellence
CX-Data* CX and Recommendation* Strategy & vision* Brand awareness andpresence in the market* Breadth and depth of
portfolio of services offered

All revenue references are in U.S. dollars($US) unless noted.
© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

24

Author & Editor Biographies

Lead Author

Research Analyst

Dr. Kenn Walters

Bhuvaneshwari Mohan

Distinguished Lead Analyst

Research analyst

Dr. Kenn Walters is a highly skilled
senior executive with over 40 years ofexperience in directing and managing
major transformational technology
projects, research and development
programs, and has extensive experience
within providers and in global industry
research and management consultancy.
For ISG, Kenn has written over 100
articles as a distinguished lead analyst
for ISG Insights in areas such as
digital transformation, cloud managed
networks, SD networking, SDN, anddigital disruptors. He is a Distinguishedlead analyst and author for multiple
regions in the Provider Lens™ reports,(https://isg-one.com/research/isgprovider-lens) in such areas as Networks– Software Defined Networking, Digital
Business Solutions and Services,
Contact Center as a Service and
CC CX. He holds BSc, MSc and PhD
degrees in computer science andcommunications systems.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

Bhuvaneshwari is a Senior Research
Analyst at ISG and is responsible
for supporting and co-authoring
Provider Lens™ studies on Digital
Banking Services and Digital Business
Enablement and ESG Services. She
supports the Lead Analysts in the
research process along with developing
content from an enterprise perspective
and authors Global Summary report.
She comes with 7 years of hands-on
experience and has delivered insightful
custom reports across verticals. She isa versatile research professional

having experience in Competitive
Benchmarking, Social Media Analytics,
and Talent Intelligence. Prior to ISG,
she has held research positions with
IT & Digital Services Providers andwas predominantly part of Sales
Enablement teams. Her core areas ofexpertise lie in AI/ML, Blockchain, IoT,
Digital and Experience Engineering.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

25

Author & Editor Biographies

IPL Product Owner

Jan Erik Aase
Partner and Global Head – ISG Provider Lens™
Mr. Aase brings extensive experiencein the implementation and researchof service integration and managementof both IT and business processes.
With over 35 years of experience, heis highly skilled at analyzing vendor
governance trends and methodologies,
identifying inefficiencies in current
processes, and advising the industry.
Jan Erik has experience on all foursides of the sourcing and vendor
governance lifecycle - as a client,
an industry analyst, a service
provider and an advisor.

Now as a research director, principal
analyst and global head of ISG Provider
Lens™, he is very well positioned toassess and report on the state of theindustry and make recommendations
for both enterprises and service
provider clients.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

26

Methodology
About
Our Company& Team& Research

The ISG Provider Lens™ Quadrant
research series is the only service
provider evaluation of its kind tocombine empirical, data-driven
research and market analysis withthe real-world experience andobservations of ISG’s global advisory
team. Enterprises will find a wealthof detailed data and market analysis
to help guide their selection of
appropriate sourcing partners, while
ISG advisors use the reports to validate
their own market knowledge and makerecommendations to ISG’s enterpriseclients. The research currently covers
providers offering their services acrossmultiple geographies globally.
For more information about
ISG Provider Lens™ research,please visit this webpage.

ISG Research™ provides
subscription research, advisoryconsulting and executive event
services focused on market trends
and disruptive technologies driving
change in business computing.
ISG Research delivers guidance
that helps businesses accelerate
growth and create more value.
ISG offers research specifically
about providers to state and local
governments (including counties,
cities) as well as higher education
institutions. Visit: Public Sector.
For more information about ISG
Research subscriptions, pleaseemail contact@isg-one.com,
call +1.203.454.3900, or visit
research.isg-one.com.

© 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED

ISG (Information Services Group)(Nasdaq: III) is a leading global
technology research and advisory
firm. A trusted business partner tomore than 800 clients, including
more than 75 of the world’s top
100 enterprises, ISG is committed
to helping corporations, public
sector organizations, and service
and technology providers achieve
operational excellence and faster
growth. The firm specializes indigital transformation services,
including automation, cloud and data
analytics; sourcing advisory; managed
governance and risk services;
network carrier services; strategy
and operations design; change
management; market intelligence andtechnology research and analysis.

Founded in 2006, and based in
Stamford, Conn., ISG employs morethan 1,300 digital-ready professionals
operating in more than 20 countries—
a global team known for its innovative
thinking, market influence, deepindustry and technology expertise, andworld-class research and analyticalcapabilities based on the industry’s
most comprehensive marketplacedata. For more information, visit
www.isg-one.com.

DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES QUADRANT REPORTDECEMBER 2022

27

DECEMBER 2022
REPORT: DIGITAL BUSINESS ENABLEMENT AND ESG SERVICES© 2022 Information Services Group, Inc.
All Rights Reserved