Select Hotels Group Terms and Conditions of Accommodation Contract

Established on February 16, 2021
Revised on August 1, 2024

Article 1 (Scope)
1．The accommodation contract concluded between the hotel and the guest who intends
to use the hotel, as well as all related contracts, shall follow these terms of use, andconcerning the matters not set forth in these terms of conditions, the provisions of thelaws and regulations and generally established customs shall be followed.
2．In the case where the hotel agrees to special terms within the scope that does not violate
the laws, regulations or customs, the special terms shall take precedence over theseterms and conditions
Article 2 (Application for accommodation contract)
1．The guest who intends to make an application for an accommodation contract with the
hotel shall notify the hotel of the following matters:(1) Name of the guest(2) Date of stay and scheduled time of arrival(3) Accommodation fee (the basic accommodation fee stipulated in Appended Table 2,in principle)(4) Other matters deemed necessary by the hotel
2．When the guest requests during the stay an extension of the stay following the lengthof stay announced in item (2) of the preceding paragraph, the hotel shall deem that an
application for a new accommodation contract is made at the point in time that therequest is made and process the application.
Article 2-2 (Request for cooperation with measures for preventing infections)
The hotel shall request that the guests intending to stay at the hotel for cooperation as set
forth in the Hotel Business Act based on the existence of symptoms to the extent necessary
for preventing the spread of specified infectious diseases*(1) within the hotel only during
the period in which the specified infectious disease is occurring in Japan*(2).
*(1) The infectious diseases defined in the Hotel Business Act*(2) The period defined in the Hotel Business Act
Article 3 (Establishment of the accommodation contract)
The accommodation contract shall be established when the hotel accepts the applicationin the preceding article. However, this shall not apply when the hotel proves that the hotel
did not approve the application.

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Article 4 (Refusal to conclude an accommodation contract)
1．The hotel may not conclude an accommodation contract in the following cases.
(1) When the application for accommodation is not made in accordance with theseterms and conditions(2) When the hotel is fully booked and there is no vacancy(3) When the guest intending to stay is deemed likely to engage in any acts that will
violate the provisions of a law and regulation or will be contrary to public order or
morality(4) When the guest intending to stay is deemed to fall under any of the following:(a) An organized crime group defined in Article 2 (ii) of the Act on Prevention of
Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991)(hereinafter referred to as “Organized Crime Group,” member of an Organized
Crime Group defined in item (vi) of the same article (hereinafter referred to as“Organized Crime Group Member”), quasi member of an Organized Crime
Group or a concerned party of an Organized Crime Group, or other antisocial
forces;(b) A corporation or other organization whose business activities are controlled by an
Organized Crime Group or Organized Crime Group Member(c) A corporation whose executive officer corresponds to an Organized Crime Group
Member(5) When the guest intending to stay uses language or behavior that causes significant
inconvenience to another guest(6) When the guest intending to stay is a person with a specified infectious diseasedefined in Article 4-2 (1) (ii) of the Hotel Business Act(7) When a violent demand is made in relation to the accommodation or a burden
beyond reasonable scope is demanded(8) When the guest intending to stay makes a demand against the hotel that
corresponds to Article 5-6 of the Ordinance for Enforcement of the Hotel Business
Act*, and even after giving an explanation that the hotel is unable to comply withsuch a demand, the guest repeatedly makes the demand*Specifically, it indicates the acts listed as specific acts of making demands in the

points to note when asking for cooperation necessary for preventing the spreadof specified infectious diseases at hotel business facilities as well as guidelines
concerning the restrictions on refusing accommodation and preventing
discrimination (issued by the Minister of Health, Labour and Welfare on
November 15, 2023). The same shall apply hereinafter.
(9) When it is impossible to allow the guest to stay due to a natural disaster, faulty facility,
or other unavoidable circumstances(10) When otherwise corresponding to a reason for refusing an accommodation contract
set forth by the laws and regulations
2．The hotel shall not be held responsible for providing compensation for damage resulting
from refusal to conclude the accommodation contract in accordance with the provisionsof this article.
2/8Article 5 (Guest’s right to terminate the contract)
1．The guest may terminate the accommodation contract by giving notice to the hotel.
2．The hotel shall claim a penalty from the guest in accordance with Appended Table 3 inthe event the guest terminates all or part of the accommodation contract based on areason attributable to the guest.
3．The hotel may, if the guest fails to arrive by 8 p.m. on the day of the stay (when thescheduled time of arrival is specified, two hours after such time) without notice, deemthat the accommodation contract is terminated by the guest and handle the failure
accordingly.
Article 6 (Hotel’s right to terminate the contract)
1．The hotel may terminate the accommodation contract in the following cases:(1) When the guest is deemed likely to engage in or is deemed to have engaged in any
acts that violate the provisions of a law and regulation or that are contrary to publicorder or morality(2) When the guest is deemed to fall under any of the following:(a) An Organized Crime Group, Organized Crime Group Member, quasi member ofan Organized Crime Group, concerned party of an Organized Crime Group, orother antisocial forces(b) A corporation or other organization whose business activities are controlled by an
Organized Crime Group or Organized Crime Group Member(c) A corporation whose executive officer corresponds to an Organized Crime Group
Member(3) When the guest uses language or behavior that causes significant inconvenience
to another guest(4) When the guest is a person with a specified infectious disease defined in Article 42 (1) (ii) of the Hotel Business Act(5) When a violent demand is made in relation to the accommodation or a burden
beyond reasonable scope is demanded(6) When the guest makes a demand against the hotel that corresponds to Article 5-6of the Ordinance for Enforcement of the Hotel Business Act, and even after giving
an explanation that the hotel is unable to comply with such a demand, the guest
repeatedly makes the demand(7) When it is impossible to allow the guest to stay due to a natural disaster or otherforce majeure event(8) When a reason for refusing an accommodation or reason for termination set forth inlaws and regulations corresponds(9) When the guest fails to comply with the prohibited matters in the terms of use set
forth by the hotel, including smoking in bed and playing pranks on the fire
extinguishing equipment
2．When the hotel terminates the accommodation contract in accordance with theprovisions of the preceding paragraph, the hotel shall not charge the accommodation
fee or other fees for services that the guest has not yet received.
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3．The hotel shall not be held responsible for providing compensation for damage resulting
from the termination of the accommodation contract in accordance with the provisionsof this article.
Article 7 (Registration of accommodation)
1．The guest shall register the following matters on the day of stay at the front desk of thehotel:(1) Name, age, gender, address, contact information and occupation of the guest(2) In the case of a foreign citizen, the nationality, passport number, port of entry into
Japan and date of entry into Japan(3) Departure date and scheduled time of departure(4) Other matters deemed necessary by the hotel
2．When the guest intends to pay the fee in Article 11 by traveler’s check, accommodation
voucher, credit card, or other method in lieu of cash, the guest shall present such at thetime of registration in the preceding paragraph.
Article 8 (Time during which the room can be used)
1．The time during which the guest is able to use the hotel guest room shall be the time ofcheck-in to the time of checkout. The check-in/checkout time shall be as shown inAppended Table 1. However, when staying at the hotel for more than one day, excluding
the day of arrival and the day of departure, the guest may use the guest room all day.
2．Notwithstanding the provisions of the preceding paragraph, the hotel may allow theguest to use the guest room outside the time set forth in the preceding paragraph. In
this case, an additional fee as set forth in Appended Table 4 shall be charged.
3．When the guest continues to use the guest room even after the time of checkout without
notice, the guest shall be required to pay an amount equivalent to the additional fee set
forth in Appended Table 4.
Article 9 (Compliance with the terms of use)
The guest shall be required to follow the terms of use set forth by the hotel while staying
at the hotel.
[Terms of use]
1．Do not invite a visitor to the guest room.
2．Do not bring in items, such as those listed below, into the lobby and the guestroom.
(1) Animals or birds (pets)(2) Items that emit a significantly bad smell(3) Ignitable or flammable gunpowder, volatile oil, and hazardous chemicals(4) Drugs, illegal substances, and the like(5) Unlicensed guns and knives(6) A significantly large volume of items
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3. Do not engage in gambling and other acts that will disrupt the morality or
inconvenience the other guests in the hotel.
4. Do not use the guest room or lobby as an office without permission. (Do not
use the guest room for any purposes other than as an accommodation.)
5. Do not make any changes to the current condition of the guest room without
permission.
6. Requests regarding the facilities and equipment in the hotel:(1) Do not use for any purposes other than the intended purpose.
(2) Do not remove outside the hotel.
(3) Do not relocate or alter.
7. Do not leave belongings unattended in the hallway or lobby.
8. Do not distribute advertisements to other guests in the hotel.
9. Unless in an emergency or unavoidable circumstances, do not enter the
emergency stairs, rooftop, machine room, or other facilities other than theguest areas.
10. We refuse accommodations to minors unless permission is obtained from theguardian.
11. If the guest damages or stains the building, equipment, or other items basedon a reason other than force majeure, the guest shall be required to pay the
repair cost. Also, if the guest loses the key to the guest room, the guest shallbe required to pay the amount set forth in Appended Table 5.
12. Do not smoke in areas other than the smoking areas designated by the hotel.
In the event of a violation, the guest shall be required to pay the repair cost set
forth in Appended Table 5 and other expenses required for restoring to theoriginal state, such as cleaning expenses.
13. Do not damage the facilities in the smoking areas designated by the hotel. In
the event of a violation, the guest shall be required to pay the repair cost as
set forth in Appended Table 5 and other expenses required for restoring to theoriginal state, such as cleaning expenses.
14. The passcode for entering the women’s public bath shall only be disclosed tofemale guests.
15. The receipt shall not be reissued.
Article 10 (Open hours)
1．The open hours of the major hotel facilities shall be announced in pamphlets, notices
posted in the hotel, and the service directory in the guest room.
2．The open hours in the preceding paragraph may be revised temporarily in the event of
unavoidable circumstances. In this case, such revision shall be announced in an
appropriate manner.
Article 11 (Payment of fees)
1．The breakdown of the accommodation fee payable by the guest shall be as shown inAppended Table 2.
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2．The payment of the accommodation and other fees in the preceding paragraph shall bemade at the front desk in cash or by traveler’s check, accommodation voucher, credit
card, or other method approved by the hotel before the guest’s stay (before check-in),at the time of the stay (upon check-in), or when requested by the hotel. (Payment must
be made in advance; payment upon checkout is not permitted.)
3． Even when the hotel provides a guest room to the guest and the room is made available,
but the guest chooses not to stay, the accommodation fee shall be charged.
Article 12 (Responsibility of the hotel)
1．The hotel shall provide compensation for any damage suffered by the guest in theexecution or nonexecution of the accommodation contract or related contracts. However,this shall not apply when such is caused by a reason not attributable to the hotel.
2．The hotel has purchased hotel liability insurance in preparation for the unlikely event ofa fire or other disaster.
Article 13 (Handling when the contracted guest room cannot be provided)
1．When the hotel is unable to provide the guest room contracted by the guest, upon
approval from the guest, the hotel shall arrange another accommodation facility under
the same terms and conditions to the extent possible.
2．When the hotel is unable to arrange another accommodation facility notwithstanding theprovision of the preceding paragraph, the hotel shall pay the guest a compensation
charge that is equivalent to the amount of the penalty, and such payment shall beappropriated as compensation for the damage suffered. However, the compensation
charge shall not be paid if the hotel is not at fault in relation to the inability to provide
the guest room.
Article 14 (Handling of deposited items)
1．In the event of the loss or damage to items or cash and valuables deposited at the front
desk, unless due to force majeure, the hotel shall provide compensation for the damage.
However, in the case of cash and valuables, the hotel shall provide compensation fordamage up to 150,000 yen if the hotel requests the specification of the type and value
thereof, but the guest fails to provide such information.
2．In the event of the loss or damage occurring because of the intent or negligence of thehotel in relation to items or cash and valuables brought into the hotel by the guest thatare not deposited at the front desk, the hotel shall provide compensation for the damage.
However, in the case of cash and valuables, the hotel shall provide compensation fordamage up to 150,000 yen if the guest does not specify the type and value thereof inadvance unless there is intent or gross negligence by the hotel.
Article 15 (Storage of baggage or belongings)
1．When the guest’s baggage arrives at the hotel prior to the arrival of the guest, the hotel
shall store the baggage only when the hotel agrees to do so prior to the arrival, and thehotel shall hand over the baggage when the guest checks in at the front desk.
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2．In the event the guest’s baggage or belongings are left at the hotel after checking out,
if the owner is confirmed, the hotel shall wait for the instructions issued by the owner. In
the event the owner does not issue any instructions or the owner cannot be confirmed,
the hotel shall store the valuables, mobile phones, credit cards, and other items
containing personal information for seven days and then hand them over to the nearest
police station. Other lost items shall be stored for three months from the day they arefound and then disposed of. However, the hotel shall dispose of any food and drink,tobacco, magazines, and other items that may deteriorate on the same day they arefound.
3．Regarding the hotel’s responsibility for the storage of the guest’s baggage andbelongings in the preceding two paragraphs, in the case of paragraph 1, the provisionsof paragraph 1 in the preceding article shall be followed, and in the case of the preceding
paragraph, the provisions of paragraph 2 of the same article shall be followed.
4．Regarding the storage of the guest’s baggage or belongings in the case of paragraph
2, the hotel shall not be responsible for providing compensation for damage suffered by
the guest as a result of the disposal in paragraph 2.
Article 16 (Responsibility for parking)
When the guest uses the hotel’s parking lot, regardless of whether or not the vehicle key
is deposited, the hotel only lends the space for parking and shall not be responsible for the
management of the vehicle. However, if the hotel causes damage due to intent or
negligence when managing the parking lot, the hotel shall be responsible for providing
compensation.
Article 17 (Guest’s responsibility)
In the event the hotel suffers damage due to the intent or negligence of the guest, the guest
shall provide compensation for that damage.
Article 18 (Revision to the terms and conditions of accommodation)
1．When (i) it conforms to the general interest of the guest, or (ii) the hotel deems it
necessary because of increased costs following a revision to the laws and regulations,fluctuations in the economic or social situation, or other circumstances, the hotel may
revise these terms and conditions of accommodation. The revised terms and conditionsof accommodation shall be effective and apply to all guests.
2．When the hotel revises the terms and conditions of accommodation, the hotel shallinform the guests by posting notices in the hotel setting the effective date and postingon the hotel’s website.
Article 19 (Governing law)
1．The accommodation contract with the hotel shall be governed by the laws of Japan.
2．In the event of an inconsistency in the interpretation of the terms and conditions ofaccommodation between the Japanese version and the translation to another language,
the interpretation of the Japanese version shall apply.
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Appended Tables to the Terms and Conditions of Accommodation for Select Hotels
Group
Appended Table 1

Check-in/Check-out time (Article 8, paragraph 1)

Check-in time

15:00

Checkout time

10:00

Appended Table 2

Breakdown of the accommodation fee (Article 11, paragraph 1)

Accommodationfee

Basic accommodation fee [room charge (or room charge + breakfast)]

Tax- Consumption tax- Accommodation tax, bath tax (taxed based on the prefectural bylaws on
accommodation tax and the municipal bylaws on bath tax)
(Notes) 1. Regarding the above accommodation tax, bath tax and consumption tax, when the tax law orbylaws are revised, the revised provisions shall be followed.
2. In addition to the above, a service charge (basic accommodation fee ×10%) plus consumption
tax, cost for food and beverages and other usage fees plus consumption tax may be charged.
Appended Table 3 Penalty (cancellation fee) provision (Article 5, paragraph 2)
Date of notification of contract No stay/ Same
Cancellation
9 days20 dayscancellation
day cancellation
the day before before
beforeNumber of people booked
General
Up to 14
100%
50%
Group
15–99 people
100%
80%
50%
100 people or more
100%
80%
80%
10%
(Notes) 1. The percentages above (%) shall be the ratio of the penalty ratio charged to the amount ofaccommodation fee plus tax.
2. The bank transfer fee required for the refund shall be borne by the guest.
Appended Table 4

Additional fee for exceeding the hours of use of the guest room (Article 8, paragraph
2 and paragraph 3)

3 hours in excess

30%

Up to 5 hours in excess

50%

Over 5 hours in excess

100%(Note) The percentages above (%) shall be the ratio of the additional fee charged to the amount ofaccommodation fee plus tax
Appended Table 5

The amount of compensation in the terms of use (Article 9 [Terms of use], Clause
11, Clause 12, and Clause 13)

When the key to the guest room is lost

The amount required to replace the key

When smoking in a nonsmoking area

300,000 yen

When damaging the facility in the smoking area

300,000 yen

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