SECOM Today

Security
Services

Net sales and operating revenue

Business summary
A distinguishing feature of our security services
business is that it primarily consists of recurring
revenue–based services, that is, services basedon long-term contracts. For example, the initial
contract period for mainstay on-line security
systems is five years, after which the contract is
automatically renewed annually. The provisionof SECOM on-line security systems includes theinstallation of sensors and other monitoring
equipment and around-the-clock monitoringby a SECOM control center via telecommunications circuits. In the event an intruder, fire orother irregularity is detected, control center
staff dispatch emergency response personnel
from the nearest SECOM emergency depot
and, if necessary, notify the police and/or fire
department. To deliver seamless services, we
maintain ownership of security equipment andextend it to subscribers on a rental basis. The
fact that we take full responsibility for all
aspects of our on-line security systems, from
R&D through to equipment manufacturing,security planning, installation, around-theclock monitoring, emergency response services and equipment maintenance, ensures
exceptional quality and reliability.

Since our founding, we have sought toexpand our menu of services in response toincreasingly diverse and sophisticated market
needs—a consequence of rising subscriber
numbers and socioenvironmental changes—
by capitalizing on the three componentsof our operating foundation, namely, ourtechnological prowess, human resources andoperational and control structure. Our technological prowess is underpinned by the SECOM
Intelligent Systems Laboratory, which conducts
forward-looking research in the area of coretechnologies, and the SECOM Development
Center, which capitalizes on these coretechnologies to develop highly reliable security
systems. Our R&D team’s ability to keep
abreast of the latest technological trends
and take into account social imperatives andtrends in criminal activity has enabled us torealize unparalleled services and systems thatleverage optimal technologies. In addition,
the critical opinions and needs of subscribers,
obtained by sales staff, emergency response
personnel and other employees in the courseof their work, are conveyed to our R&D team,facilitating swift and precise adjustments thatfurther enhance the quality of our on-line
security systems.

(In billions of yen)

600
580.5
565.4

567.2

550

On-Line Security Systems
500

450

Flashing light

2018

2019

2020

SECOM sticker

Light flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM emergency
response personnel dispatchedto the subscriber’s premises.

Subscribers display the
SECOM security sticker,
the sign of well-protected
premises.

Subscriber

Operating income

Police Dept.

(In billions of yen)

125
114.5

110.1

108.9

SECOM
3 Dispatch
emergency responseusing
1 Alerttelecommunications

personnel

100

circuits

24

Gas
Company

Alert emergency
services as necessary

75

50

Fire Dept.

2018

2019

SECOM REPORT 2020

2020

SECOM
Emergency
Depot

2

Alert SECOM
emergency
response personnel

SECOM
Control
CenterSECOM control center

Contracts for On-line
Security Systems in Japan(As of March 31, 2020)

Home

Commercial

Service industries

7.0%

Financial services

6.7%

Retailing/wholesaling

3.6%

Manufacturing

3.2%

Government agencies 3.1%
Other

17.0%

Residences (excluding
condominiums and apartments) 37.0%

Condominiums andapartments

22.4%

To foster human resources, we provide training for new recruits, as well as for emergency
response personnel, sales staff, administrative
staff and other employees, at four training
centers in Japan. This enables us to ensurethat employees fully understand our corporate
philosophy and observe a code of conduct
befitting security professionals and equips themwith advanced knowledge and technical skills.
We also leverage our wealth of experience inserving a diverse range of customers to improve
our training programs. Strengthening our effort
to cultivate human resources has enabled us
to build a strong organization that underpins
our ability to extend high-grade, distinctively
SECOM services.
We have established an incomparable
operational and control structure by offering
on-line security systems through a nationwide
network of approximately 2,800 emergency
depots across Japan, extensive know-how
accumulated over many years, the unerring
decision making of our highly experienced
control center staff and the swift actions of
our emergency response personnel. By maintaining a close proximity to the communities
in which we operate, we ensure our ability topromptly ascertain customers’ needs for safety
and peace of mind and provide the optimum
solutions. Our experience addressing diverse
customer needs gives us outstanding flexibility
and broad responsiveness. These capabilities have earned us the trust of customers,
enhancing the value of the SECOM brand.
Looking ahead, we will continue to rally
SECOM Group strengths, at the core of which
is on-line security systems, to offer uniqueservices and products that deliver safety andpeace of mind and make life more comfortable and convenient. Through these efforts,
we will endeavor to further differentiate
SECOM from its competitors, as well as
to deepen and strengthen our ties withcustomers.

Operating highlights
Commercial security services

We work actively to provide an extensive lineup
of security services, centered on on-line security
systems, that respond to the diverse needs ofcustomers. In recent years, on-line security systems for commercial subscribers must not onlyoffer monitoring for irregularities to guarantee
security and prevent fires, but also support
the business activities of subscribers aroundthe clock. In response to such needs, we areworking to reinforce our business policy, whichemphasizes the quality of subscriptions, byextending a variety of high-value-added offerings. In line with this policy, in the fiscal year
ended March 31, 2020, we launched System
Security AZ, an updated on-line security systemfor commercial use that further enhances ourability to respond swiftly and flexibly to theneeds of subscribers.

Introducing System Security AZIn 1966, we developed and launched the firston-line security system in Japan and have since
expanded our lineup to accommodate businessestablishments of different sizes and customers
with various business formats. Today, customer
needs are highly diverse and continue to
evolve in line with changing business andsocial conditions. In response, in September
2019 we launched System Security AZ, an allin-one system that leverages our unmatchedknow-how in the provision of security. In
addition to security, fire prevention and access
control functions, AZ can be integrated withattendance management systems to create
effective work efficiency solutions, as well aswith biometric systems such as SESAMO IDf, afinger vein authentication system, to provide
rigorous identity confirmation, record imagesof people arming and disarming the system,
allow the adjustment of security settings andconfirmation of images remotely from a smartphone and browsing of operating history, andthe efficient management of user informationand other functions. Because it consolidates
multiple systems for commercial subscribers

SECOM REPORT 2020

25

SECOM Today

System Security AZ

into one, AZ also benefits us by helping
reduce our inventory, development andprocurement costs.
AZ also boasts superb expandability,
making it possible to heighten the system’sfunctions in response to evolving customer
needs, technological innovations and changes
in the communications infrastructure. Goingforward, we will work to expand the popularity of this system by further improving service
quality through the addition of functions suchas centralized multisite management and theintroduction of advanced new sensors.

The launch of the SECOM IP Camera
system and SECOM Cloud Video
Surveillance Service



SECOM IP Camera system

Trial using the Virtual Security Guard System
to measure visitors’ body temperature

The new SECOM IP Camera system is a nextgeneration surveillance camera system thatmeets the security needs of a broad rangeof premises. Incorporating box-type, dometype, attractively designed compact 180°
omnidirectional or other cameras, this system
makes it possible to record in full HD for clear,high-resolution images that capture eventhe smallest details. Recorded images can bechecked via the Internet from a computer orfrom a smartphone using a dedicated application. Linking this system to the SECOM CloudVideo Surveillance Service makes it possible tomanage captured video images in the cloudand check them anytime and anywhere froma computer or a smartphone. This eliminates
the need for a video recorder, minimizing theamount of equipment necessary to install asurveillance camera system.

Protecting facilities with the Virtual
Security Guard System



SECOM Robot X2 on patrol
at the G20 Osaka Summit

26

SECOM REPORT 2020

Against a backdrop of rising security needs
and increasing labor shortages in the security
services industry, we launched the AI-powered
Virtual Security Guard System, which featuresa virtual character who performs security,
receptionist and other static guard duties.
With the goal of helping prevent the spreadof COVID-19, a practical trial of this systemlinked with a thermographic camera tomeasure visitors’ body temperature, as well as
to request that they wear a mask is currently
under way.
Security services forlarge-scale events
Extending SECOM security services
for the G20 Osaka Summit

In June 2019, we deployed SECOM 3D
Security Planning to assist the Osaka
Prefectural Police (OPP) Headquarters in
preparing a security plan for the G20 Osaka
Summit and carried out a preliminary aerial
check of the security area using a SECOM
Aerostat dirigible. We also offered SECOM
Robot X2 autonomous patrol robot units andthe SECOM IP Camera system to the OPP
Headquarters to help ensure the safety andsecurity of this global event. In addition, we
extended security services, including static
guards equipped with wearable cameras, for
the G20 Ibaraki–Tsukuba Ministerial Meetingon Trade and Digital Economy, helping tofacilitate the safe and secure staging of thisimportant event.

Earning certification as Japan’s firstemergency medical care facility
with ELSTsIn December 2019, we earned certification as
Japan’s first emergency medical care facility withemergency life-saving technicians (ELSTs)*. This
makes it possible for our ELSTs to provide specialized emergency medical care under the directionof physicians. Accordingly, we will expand thescope of our services for large-scale events andmajor facilities, creating a framework for providing medical assistance that will enable us to offer
integrated services encompassing both security
and First Aid.
* Certification provided by Japan’s Accreditation Board forPrehospital Medical Oversight (ABPMO) for systems of
training and rules for legal compliance aimed at ensuring the quality of the medical care provided by ELSTs.



Airborne stadium surveillance
by a drone

Participation in demonstration testof stadium security using 5G mobile
communications system

In collaboration with a major telecommunications group, we successfully conducted a demonstration test of security around the Hanazono
Rugby Stadium in the city of Higashi-Osakausing the 5G mobile communications system.
During the tests, 4K video was transmitted inreal time by SECOM Robot X2 units and cameras
worn by security guards, as well as by drones
operated by the telecommunications provider,over 5G networks to one of SECOM’s vehiclemounted On-Site Center mobile monitoringbases, enabling the assessment of security
status over a broad area and prompt provisionof an assortment of security responses, including the detection and apprehension of suspicious individuals. AI is used to analyze themovement of people, automatically flagging
irregularities and notifying On-Site Center
operators, demonstrating the ability to ensure
the timely detection of problems and swift
implementation of response measures. Looking
ahead, we will capitalize on the results of thistest in the provision of security for large-scale
events with the aim of realizing sophisticatedsecurity that leverages 5G technology.
Home security services

SECOM Home Security NEO

©2020
Sony
Corporation

aibo see offs a SECOM Home Security
subscriber
aibo is a product of Sony Corporation

Enhanced convenience continues to underscore steady growth in the popularity of
SECOM Home Security NEO, a home security
system that can be armed and disarmed
remotely from a smartphone and includes
an automatic notification feature thatenables subscribers to receive alerts on theirsmartphones when the system is accessedby family members entering or leaving thehome. In addition to standard home security,
including monitoring for intruders and fires
and emergency alerts, and optional services
such as medical emergency calls, monitoring
for gas leaks and safety monitoring, SECOM
Home Security NEO can be linked with deviceson the IoT to facilitate use of a variety of newservices.

New service linking SECOM Home
Security and the aibo entertainment
robot premiers

In January 2020, we began offering a newservice linking SECOM Home Security withthe aibo autonomous entertainment robot. In
addition to enabling aibo to see subscribers off
when they go out and greet them when they
return, this service makes it possible to checkup on their home remotely via aibo when they
are out, providing comfort and further enhancing satisfaction with SECOM Home Security. In
the years ahead, we will continue working to
combine our expertise in the area of security
services and our partner’s capabilities in theareas of AI, robotics and entertainment tocreate truly original new services.


SECOM Senior Care Phone Service
for resolving users’ concerns
whether indoors or out

The SECOM Senior Care Phone Service is an
emergency monitoring service that combines
emergency medical alert, health consultationand safety confirmation functions. Whether
indoors or out, the device sends an emergency
alert to SECOM when activated by pulling in
its strap and, if deemed necessary, triggers thedispatch of emergency response personnel.
When the user presses the safety confirmation
prompt on the device’s display, an email verifying his or her safety is automatically sent toregistered individuals. If the user does not
respond to the prompt, family members orother registered individuals can request the
dispatch of emergency response personnel.
This service, which does not require a SECOM
Home Security contract, continues to earn solidmarks as an offering that helps resolve the concerns of elderly individuals and their families.


Provision of Mago Channel withSECOM commences

In January 2020, we began extending Mago(“grandchild”) Channel with SECOM, a newservice based on the concept of “joyful care,”in collaboration with an IoT startup. Mago
Channel enables users to display photographs

SECOM REPORT 2020

27

SECOM Today

Mago Channel with SECOM

or videos on the home televisions of parents
living apart. Information from Mago Channel’senvironment sensor also makes it possible forusers to check whether their parents are up or
in bed and advise them of heatstroke alerts,
among others, as well as to monitor indoor
temperature and humidity changes, using anapplication. Going forward, we will continue
to expand our lineup of services that addressneeds arising from factors such as declining
birthrates and the graying of Japanese society.
New initiatives
Establishment of the SECOM DESIGNFACTORY brandIn December 2019, we established the SECOMDESIGN FACTORY brand, which will be used
for strategic projects undertaken with partners
that will seek to develop innovative, original
services. The new brand will be used for initiatives designed to capitalize on the beliefs andideals of our diverse partners, rather than
exclusively our own, and for new services
and products that accelerate the creation ofcustomer and social value. SECOM DESIGNFACTORY projects to date include the development of Mago Channel with SECOM, a newservice linking SECOM Home Security withthe aibo entertainment robot, and training
programs for security guards that make use

SECOM DESIGN FACTORY logo

of VR technologies. Multiple other initiatives
are currently underway that we expect will
yield a variety of new services and productsin the future.
Other security services

COCO-SECOM, a mobile security system foroutdoor use, uses signals from GPS satellites
and cellular phone base stations to pinpoint
the location of dedicated portable transmitters
carried by individuals or attached to objects.
If a customer wants to locate a transmitter,he or she can trace it precisely via a dedicated
COCO-SECOM website or by contacting the
COCO-SECOM Operations Center. Upon
receiving a search request from a customer,
operations center operators dispatch emergency response personnel and, if necessary,
notify the police or fire department. Users
can also alert the COCO-SECOM Operations
Center if they are concerned for their physicalsafety by pushing the transmitter’s emergency
alert button. Applications for COCO-SECOM
are diverse, ranging from deterring childabductions and tracking dementia patients
who wander to preventing the theft of carsand motorcycles, managing taxi and bus
fleets, averting the theft of ATMs, managing
employee safety and aiding self-defense.
Overseas security services

Extending services in 13 countries
and territories



COCO-SECOM Mobile Security System(Location and Emergency Response)

GPS satellite

Positioning
information

COCO-SECOM
Operations
CenterCellular phonebase station
Request forsearch(telephone/Internet)

Subscriber

28

SECOM REPORT 2020

COCO-SECOM Transmitter
Device (vehicle-mounted)

COCO-SECOM
Transmitter Device(portable)

Notification of police(if warranted)

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Dispatchemergency
response personnel(if requested)

We made our overseas debut in 1978, when
we established a presence in Taiwan. Today,
our overseas business encompasses operationsin 13 countries and territories. A distinguishing feature of our overseas security services
is that we offer on-line security systems withSECOM-style emergency response services
customized to reflect local needs and sensibilities. The high quality of the services weextend continues to earn praise from overseas
customers, as a result of which market
acceptance is increasing.
Publicly listed affiliated company Taiwan
Secom, the largest security services company in
the Taiwanese market, offers a broad lineup ofControl center in Thailand(Thai SECOM Security Co., Ltd.)

Emergency response vehicle(Shanghai Secom Security Co., Ltd.)

security services, ranging from home security
to safety management systems for large-scale
facilities. The company is also working actively
to improve services by incorporating new technologies, including using SECOM wearable
cameras to provide security for an internationalladies’ professional golf tournament.
In the ROK, affiliated company S1 extends
a wide variety of security services and building solutions, centered on on-line security
systems. Also publicly listed, S1 continues
to garner praise from customers for its swift
initial responses, which it provides throughapproximately 650 emergency depots.
In the PRC, we have established thatcountry’s largest security network, whichtoday encompasses bases in 25 key coastal
and inland cities. We have also established amanufacturing facility in Shanghai that produces security equipment tailored to local
market needs.
In Southeast Asia, which continues tosee economic growth, the efforts of Group
companies are bolstering acceptance ofSECOM-style on-line security systems. As thelargest security services company in Thailand,
we provide comprehensive security systems
that encompass tailored solutions. We alsooffer comprehensive services in Malaysia that
range from on-line security systems to static
guard and security management services.
In Singapore and Indonesia, we continue toearn solid marks for on-line security systems
and anti-terrorism security. In Vietnam andMyanmar, which continue to see brisk economic growth, we extend security services tomajor Japanese companies.
We entered the Turkish market in 2019and have begun providing a diverse range of
security services, from home security to safety
management systems for large-scale facilities.
Group companies in Australia extend
security services to private-sector companies
such as financial institutions, large commercial
facilities, and to state and federal government
agencies. In New Zealand, our high-grade
security and maintenance/inspection services
enjoyed solid support from customers.

Subsidiary Secom plc provides on-line
security systems and other security services tocustomers across the United Kingdom. The
company has long been trusted by government agencies and major corporate customers,
including prominent British banks, and has
built a robust reputation for service quality.

Tailoring services to local needsIn addition to promoting a variety of efforts
to ensure an accurate understanding ofcustomer needs in overseas markets, including conducting market surveys, we actively
promote open innovation with manufacturers
and IT companies around the world andcollaborate with overseas partner companies
to drive innovation in a manner that meets
local needs. In June 2019, we established the
China Innovation Center, an R&D facility, inShanghai, and are creating a framework forleveraging advanced technologies and local
market conditions to swiftly develop services
and systems that address local needs. We also
continued working with a major local electric
appliances manufacturer and a telecommunications company to help create services that
help address key social imperatives.
In Thailand, where the number of
middle-income earners continues to rise, we
advanced initiatives aimed at achieving a fullscale entry into the market for home security
services. These included commencing sales ofhome security services in July 2019. We arealso collaborating with partner companies inThailand and will inaugurate a project todevelop and launch services optimized tomeet local market needs. In addition, plans
are in place to establish the ASEAN Innovation
Center, in Bangkok, which will support efforts
to expand our presence in other Southeast
Asian markets. We will also deploy our
ANSHIN Platform service infrastructure overseas and promote ANSHIN as a universally
recognized and accepted term.

SECOM REPORT 2020

29

SECOM Today

Fire Protection
Services

Operating highlights

by drawing on their solid track record and

The evolution of society, as represented byproposal-oriented sales efforts. In fire extin-

the growth of cities and advances in building

guishing equipment, orders remained brisk.

the trust of customers to promote optimized

techniques, continues to drive demand for

The new TASKis cloud-based disaster
response support software

increasingly diverse and sophisticated fire pro-

tection services. At the same time, new issues
are emerging, including the aging of existing

Nohmi Bosai recently launched TASKis, abuildings and infrastructure. The operations ofcloud-based disaster response support soft-Nohmi Bosai and Nittan, two of Japan’s leading

ware that assists efforts to promote awarenessfire protection services companies, include

of BCP emergency response manuals and to

the provision of automatic fire alarms and fire

create an initial disaster response infrastruc-extinguishing systems, as well as equipment

ture. In the event of a fire, earthquake orinspection and maintenance, for a broad range

other emergency, TASKis sends manual-basedof applications, including residences, com-

instructions regarding tasks to perform tomercial facilities and cultural properties. Boththe smartphones of pertinent individuals.

companies boast competitive advantages that

This enables individuals to act swiftly andderive from extensive experience and know-

appropriately while checking the instructions

how, as well as an integrated service configura-displayed on their smartphone screens and totion encompassing everything from R&D tosend a status report back to their supervisor

system planning, manufacturing, installation

once tasks have been completed. As a soft-and maintenance, allowing them to extend

ware that adds new value, TASKis is also ideal

high-grade services tailored to customer needs.

for proposals offered to maintenance andIn the area of automatic fire alarms, sales

inspection services customers. Looking ahead,efforts in the period under review focused on

the company will continue to upgrade TASKis

securing orders for alarms for new buildings.

to accommodate customers’ needs while at

Net sales and operating revenue

Nohmi Bosai and Nittan also responded tothe same time expanding the provision of this(In billions of yen)replacement demand in the renovations market

promising recurring revenue–based service.

200
150

140.7

144.1

155.9
Start ofrestoration

Request forassistance
StatusreportDiscoveryof rescuees

100

Start
of fireextinguishing

Evacuation
advisory

50

Site
confirmation

Start ofevacuation

0

2018

2019

2020

Site
confirmation

Fire!

Problem!

Operating income(In billions of yen)

20

17.8
15.7

15

14.2

10
5
0

2018

2019

2020
Visual representation of TASKis action guidelines (Nohmi Bosai)

30

SECOM REPORT 2020

Protecting cultural properties against
fire



plans to add additional functions, including
equipment location and management, with the

In the wake of major fires that caused heavy

aim of contributing to the provision of offices

damage to Notre Dame cathedral in Paris andthat are safer as well as more secure andShuri Castle in Okinawa, Japan’s Agency for

comfortable.

Cultural Affairs published new guidelines toor important cultural properties (structures)

Active efforts to expand overseas
operations

against fire. These guidelines are expected to

Nittan’s fire alarm systems have also garnered

increase the need for fire protection measurespraise overseas for their ease of use, reliability

at buildings that have earned World Heritageand quality. This, combined with the skill of theSite or National Treasure designations and muse-company’s installers, has led to the increased

ums. Nohmi Bosai, which boasts a wealth ofadoption of Nittan systems. Nittan Europe Ltd.,

experience providing fire protection systems forthe company’s consolidated subsidiary in thecultural properties, has taken steps to respond to

United Kingdom, established a training centersuch rising needs by strengthening its framework

in 2017 and launched a program to provide

for developing proposals and its installation

support to distributors and installers with thecapabilities and will continue working to provide

goal of reinforcing its sales capabilities andautomatic fire alarm and fire extinguishing

improving the quality of installation work. Thissystems optimized for such structures.

led to a European Standards (ENs)-compliant

enhance the protection of national treasures

Water cannon test (Nohmi Bosai)Nittan Evolution series analogue addressable

The debut of the B Catch Now
indoor location information systemfire detection system being installed in a new

A new addition to Nittan’s portfolio is B Catchters on a building with a complex architecturalNow, which uses positioning information to

structure that dates back to the 18th century.

aid the evacuation of people from facilities in

Nittan smoke detectors were incorporated into

the event of an emergency. If a fire breaks out,

hospitals newly built as an emergency measure

this system, which is linked with an automaticas part of the United Kingdom’s response to

fire alarm system, swiftly pinpoints the point of

the COVID-19 crisis. Nittan Europe also offers

origin and the location of individuals and sends

technical support for systems that comply witha visual notification to the facility’s disasterthe ENs and UL LLC standards installed byprevention center, thereby making it possible

partners outside of the United Kingdom andto swiftly extinguish the fire and guide rescue

Europe. These include the UL-compliant SPERA

operations. On an everyday basis, customers

fire alarm system installed at a major hospital in

can use the system to track people in the

Dhaka, the capital of Bangladesh.



student accommodation development that cen-facility, analyze the time and frequency of
B Catch Now sensor beacon and screen
displaying location information (Nittan)

meetings and operations, and generate visual
information and data for flow lines, helping to
improve workplace efficiency and office environments. The beacons used by B Catch Now
to measure location require maintenance toreplace depleted batteries and make repairs,
but because Nittan services the system on thesame cycle as it conducts fire alarm systeminspections it is always in working order withno additional burden on the customer. Nittan

University student accommodation developmentin the United Kingdom that installed a Nittan fire
detection system

SECOM REPORT 2020

31

SECOM Today

MedicalServices

Operating highlights

medical treatment and nursing care in theBelieving that extending services that protect

her physician. Our pharmaceuticals dispens-

health and life is the ultimate expression ofing services involve filling prescriptions andour commitment to providing safety anddelivering medications needed by patients at

peace of mind, we have created a medical

home, as well as providing medical supplies,

services business in four key categories: medi-

including infusion lines and syringes for home

cal care, personal care, health and preventa-

parenteral nutrition (HPN) administered via

tive care, and ICT-based services. Our

central venous catheter, and medical hygiene

operations in this area reflect our commitment

products.

patient’s home under the direction of his or

to providing a menu of services tailored to the

Our support for affiliated medical institu-

needs of individuals with medical care, nursing

tions focuses on partnering with diverse hospi-

care or healthcare concerns. We continue totals and clinics providing services ranging from

capitalize on ICT to create seamless, inte-

emergency medicine to convalescent care to

grated community-based healthcare models

help ensure high-grade medical care services

encompassing, among others, support for

and working to create integrated community-

affiliated medical institutions and the provision

based healthcare models. We also leverageof home nursing, pharmaceutical dispensing,our extensive expertise and proficiency inpersonal care, and health and preventative

home medical care to open and operatecare services.

Medical care services

Our medical care services business beganwith home nursing services and pharmaceutical dispensing services, both of which areprovided to patients in the comfort of their
Net sales and operating revenue

own homes. Today, our home nursing services(In billions of yen)assist home medical care by dispatching

200

175.5

181.9

187.3

visiting nurses from a nationwide network of
34 visiting nurse stations to provide expert

150

Pharmaceutical dispensing services
100
50

Home Medical Services
0

2018

2019

2020

Prescription

Medical Care
Institution

Operating income

Coordination

9

5.8

6

Physician’s guidelines
Nurse’s report(In billions of yen)

6.2

Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

4.0

Consultation

3
Prescription
Pharmaceutical delivery
0

32

2018

2019

SECOM REPORT 2020

2020

Patient

Nurse visit
Outpatient care

ICT-based services

community clinics. Leveraging our experiencen 

in Japan, we also opened and currently oper-

These services center on the deployment of

ate Sakra World Hospital, a general hospital,

distinctively SECOM networked services. One

in Bengaluru, India.

example is the SECOM Vitalook remote medical support platform, which capitalizes on

Personal care services

Visiting personal care servicesn 

our accumulated expertise in home medical

This category includes the operation ofcare and in the provision of support for affili-­residences for seniors, which brings together

ated medical institutions, together with ourour know-how in security services and incapabilities in ICT and unique management­medical and personal care. We also provide

resources. We also provide an extensive selec-

visiting personal care services and adult day

tion of cloud-based medical record systems

care services, as well as operate comprehen-designed to suit the needs of a range ofsive senior care centers that offer diverse

medical care institutions, from clinics to small­in-home care services.

and medium-sized hospitals. Other offerings
include solutions that leverage our know-how

Health and preventative careservicesin ICT, data center operation and medical

We are taking steps to expand health andneeds of medical care institutions, such as

preventative care services to encourage health

SECOM LINKus, which allows medical person-

maintenance and promotion and enhancenel to share electronic medical records stored

quality of life. We also manage SECOM Healthat a SECOM data center, the Hospi-net remote

Care Club KENKO, a membership-based club

image diagnosis support system and SECOM

that provides access to a variety of health

SMASH, a hospital management information

management services.

analysis system.

n 

Hospi-net remote image diagnosis
support system

Collection and storageof home medicalcare patient’s
biometric data
Patient’s home
Patient’ s device

services to respond to the diverse information

SECOM

Remote monitoring ofpatient’s condition
by healthcare professionals
Contracted hospitals

SECOM
data centerCollection and storageof biometric data
Automatic alerts
Video calls
Display of pertinent data
Sharing of information
with related organizations

Relatedorganization

SECOM REPORT 2020

33

SECOM Today

Insurance
Services

We believe that both security services, which

SECOM Anshin My Home is a fire insurance

are preventative by nature, and non-life

policy for residential customers that offers ainsurance, which looks after people should

discount on premiums for subscribers who

misfortune strike, are essential to our ability

have installed on-line security systems, reflect-

to deliver uninterrupted safety and peace ofing our belief that such systems reduce themind. In line with this belief, we continue torisk of theft and fire. The Security Discountexpand the scope of our insurance services

Fire Policy is a similar policy for commercial

business by offering a variety of distinctive

customers who have installed on-line security

policies that support the daily lives and busi-

systems in which premiums are discounted

ness activities of our customers.

to reflect the risk-mitigating benefits ofsuch systems. Active efforts to propose fire

Net sales and operating revenue(In billions of yen)



60
47.7

44.8

46.9

40

20

0

Subscriptions to MEDCOM
continue to rise

insurance when introducing on-line security
systems to potential home and commercial

MEDCOM is an unrestricted cancer treat-security services customers continues to pushment policy that provides coverage for costs

up subscriptions. Going forward, we willassociated with all inpatient hospital treat-

continue to focus on expanding sales of thesements, including those covered under Japan’s

policies in line with increasing security services

National Health Insurance (NHI) scheme, those

subscriptions.

for advanced medical care, and those for
2018

2019

2020

which the individual usually bears the burden.

Operating income (loss)

Coverage for inpatient treatment is unlimited,(In billions of yen)while that for outpatient treatment provides

10
6.2
5
-4.9

0

-5

Fire insurance policies with
distinctively SECOM discounts

Operating highlights

2018

2019

-4.3

2020



SECOM Anshin My Car: Backed byon-site support from emergency
response personnel

up to ¥10 million per five-year period. This

SECOM Anshin My Car is an automotive

allows the subscriber to concentrate on treat-

insurance policy that includes around-the-ment without having to worry about the eco-clock access to on-site support by SECOM

nomic implications thereof. Developed fromemergency response personnel in the eventthe perspective of the subscriber to facilitateof an accident if requested, thereby helping

the best possible cancer treatment, MEDCOM

to resolve concerns. This feature, which also

continues to attract support, underpinning theincludes emergency response personnel con-

expansion of subscriptions.

tacting the police and ambulance services andphotographing the accident site, continues toearn high marks.

New pamphlets for MEDCOM, SECOM Anshin My Homeand SECOM Anshin My Car

34

SECOM REPORT 2020

A security advisor proposes fire insurance to new home
security subscribers

Geospatial
Information
Services

Net sales and operating revenue(In billions of yen)

60
51.1

51.9

53.7

40

2018

2019

2020

Operating income(In billions of yen)

3.0

3

2

1.7

1.9

1

0

Subsidiary Pasco collects geographic data fromcommercial satellites, aircraft, drones andproprietary vehicle- and ship-mounted
sensors, among others, which it integrates,
processes and analyzes to provide a variety ofgeospatial information services, assisting
efforts to address diverse social imperatives.
Pasco provides services to public sector
entities—including national and local
governments—and private sector customers inJapan. The company also extends services tocustomers in both the public and private sectors overseas. Services for public sector entities
in Japan account for approximately 80% ofsegment net sales and operating revenue.


20

0

Operating highlights

2018

2019

2020

3D image (mountainous area)

Contributing to national resilience

The need for measures to prevent disasters
attributable to climate change, including flooding rivers and landslides, continues to grow.
Using aerial lasers, Pasco collects high-precision
3D topographical data necessary for effective
dam and river management and erosion control and conducts risk assessments and evaluates scale of impact. The company also offers
comprehensive surveying services that use adrone-mounted green laser scanner, enabling
the simultaneous 3D topographical measurement of both the beds and above-ground
portions of water bodies, helping boost theefficiency and precision of river management
and fields included in the i-Construction*
program. Pasco looks forward to expanding
its deployment of sophisticated geospatial
information technologies to facilitate an
accurate topographical understanding, as well

3D image (river)

PASCO collects high-precision 3D topographical data necessary to assess various risks

as to provide comprehensive assistance for risk
assessment, the formulation of countermeasures and effective management.
Support for efforts to preventthe deterioration of infrastructure

The aging of Japan’s infrastructure, much ofwhich was built during the country’s postwar
period of rapid economic growth, has becomea major issue. Pasco continues to see brisk
results for the development of plans designed
to extend the lifespan of roads, bridges, schools
and other infrastructure assets. The company
also provides integrated support for the preparation of infrastructure-specific electronic ledgers,
as well as the implementation of inspections toassess deterioration, and the formulation of
long-term repair plans and maintenance work,
and will continue to actively submit proposals to
local governments nationwide.
Providing total services for logistics

Pasco is collaborating with companies toenhance services and expand marketing
channels in order to solve challenges in thelogistics industry. Pasco leverages its geospatial information technologies to conduct marketing and location analysis and determine
optimal warehouse configurations, and has
partnered an ICT solutions provider in the areaof warehouse management and with a logistics solutions developer in the area of delivery
management. To enhance delivery from warehouses, Pasco prepares optimized delivery
plans and ensures effective crisis managementin the event of a disaster, while an allied
mobile navigation services provider offers
route navigation.
Looking ahead, Pasco will step up its
efforts to provide total logistics and othernext-generation services that will lead tofuture growth. To this end, it will strengthen
cooperation with companies and academic
institutions in diverse fields.
* The i-Construction program was launched by Japan’s
Ministry of Land, Infrastructure, Transport and Tourism(MLIT) as an initiative aimed at deploying ICT inconstruction and civil engineering to help overcome
persistent labor shortages.

SECOM REPORT 2020

35

SECOM Today

BPO and ICT
Services

Operating highlights

pandemic forcing people to change the way

This segment encompasses the operations oftelework, the company is also focusing efforts

subsidiaries Secom Trust Systems, which devel-on proposing cloud-based services that makeops and provides ICT services that resolve a

new work styles safer and more comfortable.

variety of issues faced by customers, delivering

Examples include personnel management–

safety and peace of mind and making lives

related services such as the SECOM Anshin

more comfortable and convenient; At Tokyo,

Employee Attendance Management Service

one of Japan’s largest data center operators,

KING OF TIME Edition, which makes it possible

which offers services boasting excellent con-for employees utilizing telework to enter work

nectivity to mainstay cloud-based services; andstart and end times and manage attendance

TMJ, which provides BPO services, including

data online regardless of their location, andcontact center and back office support

the SECOM Secure Digital Payslip Service that

services.

enables employees to safely manage and view

they work, accelerating the trend towardsalary details protected by stringent SECOM

Large-scale disaster preparedness,
information security andcloud-based services

security. SECOM Trust Systems also capitalizes

Secom Trust Systems provides wide-ranging

as a certification authority to offer a variety

services that assist in the formulation of BCPs

of services that contribute to the resolution

to ensure preparedness, the implementationof issues faced by companies, includingof effective immediate response measures andthe SECOM Secure Digital Minutes Service,

the prompt restart of operations in the after-

which makes it possible to approve digitizedmath of a major disaster. The SECOM Safety

minutes of Board of Directors’ meetings held

Confirmation Service enables subscribers to

via Web conference or teleconference; theswiftly ascertain the safety of employees andSECOM Anshin Eco Document Digitization

Net sales and operating revenue

their families and damage to sites in the event

Service, which digitizes contracts and other(In billions of yen)of a major earthquake or other disaster or the

documents; and the SECOM Secure Filefailure of key infrastructure. As of March 31,

Transmission Service, which facilitates the



120
101.3
80

110.9

on our robust secure data center capabilities
and the competitive advantage we enjoy

2020, this service was used by approximately

76.8

7,900 companies employing around 7.1
million individuals, with contracts with large

40

companies and public-sector entities continuing to grow. Since its release, steps have been0

taken in response to customer feedback to
2018

2019

2020

now possible to confirm and report on safety

Operating income(In billions of yen)using the business communication tools of

12

10.6
9.4

8

improve convenience, as a result of which it ismajor social media services.
In response to COVID-19, Secom Trust

8.1

Systems prepared a questionnaire template
to help companies to promptly confirm the4status of their employees’ health, providing
certain components free of charge to support0companies’ efforts to prevent the further
2018

2019

2020

spread of the virus. Moreover, with the
SECOM Safety Confirmation Service:
Helping ensure safety in the COVID-19 era

36

SECOM REPORT 2020

BPO services

safe and secure transmission of electronic

files to and from individuals in teleworking

In Japan, a declining labor force and theenvironments. Looking ahead, SECOM Trust

spread of COVID-19 are spurring brisk

Systems will continue to enhance its lineup of

demand for high-grade BPO services that

services that support new ways of working.

deliver safety and peace of mind. Subsidiary
TMJ provides highly rated contact center

Data center services

At Tokyo data centerand back office support services tailored toData center operator At Tokyo capitalizes

the needs of financial institutions and otheron its many years of experience and opera-

companies. In March 2020, TMJ leveraged

tional know-how to offer a broad range ofits know-how in the management of contact

customers uninterrupted, around-the-clock

centers to develop voice sentiment analysis AI

data center services that respond to diverseto assist call center operations in collaborationneeds and have earned a reputation forwith a firm specializing in AI-based voiceworld-class quality and reliability. Of note,

sentiment analysis. This AI is deployed tothe company’s key competitive advantage isanalyze and evaluate the emotions of call

its ability to provide high-grade services that

center operators and customers from theirboast low latency and excellent connectivity

vocal intonation and displays the results on

together with megacloud, internet exchange

the operators’ monitors. Supervisors can check(IX) and diverse other services, creating an

the results displayed in real time and provide

important IT infrastructure for companies foradvice, thereby helping to improve the skills

which system outages would significantlyof new operators. This also contributes to theimpact society. In recent years, companies

creation of more positive work environments

have been forced to address business risks

for operators.

associated with large-scale natural disasters,
Operator at call center deploying
voice sentiment analysis (TMJ)

With an increasing number of companies

prompting a further increase in demand for

introducing telework arrangements as adata center services in the Kansai region,

result of COVID-19, TMJ is working to boost

which is unlikely to suffer a disaster concur-

sales of the SECOM Call on Duty Service,

rently with the Tokyo metropolitan area. In

an outsourced telephone receptionist

light of this trend, in January 2020 At Tokyo

service that responds to calls coming into

opened a new data center in the Kansai

the customers premises around the clock

region to help ensure business continuity forwhenever requested. Through the provision

financial institutions in the event of a majorof this service, the company seeks to support

disaster. In April, the company opened

the creation of an environment that enables

another new data center for use as a network

employees to work from remote locations

communication hub in the same region.

comfortably and securely, as well as toGoing forward, At Tokyo will continue
to promote the qualitative and quantitative

increase customers for its high-grade contact
center services.

expansion of its data center operations in
response to rising demand, providing aplatform that will support the realizationof diverse services essential to tomorrow’s
advanced information society.

SECOM REPORT 2020

37

SECOM Today

Real Estate
andOther Services

Operating highlightsReal estate leasing

Our real estate leasing business focuses on

Real estate development and sales

advantageous locations in central Tokyo. This

We continue to promote the development andbusiness comprises extensive, highly rated

sales of the Glorio Residence series of family-

maintenance and management that are usedfocused condominiums, which boast the latest

by diverse companies in various industries.



security systems, extensive disaster prepared-

Construction and installation

ness features and dependable follow-up

services, reflecting the concepts of security,

We have created a configuration for providing

peace of mind and reliability. We also offer

a wide range of high-grade services, from thethe Glorio Comfort series of inviting, high-design and installation of air conditioning,

performance urban condominiums that offer

plumbing and electrical systems to building

Net sales and operating revenue

outstanding security in a compact package,

maintenance.

(In billions of yen)and the Glorio Scelto series of condominiums

60

Home services

for lease and pre-owned condominiums that

have been renovated in response to rising

SECOM Home Service is an optional suite of

demand. On another front, we opened

services available to SECOM Home Security

condominium information centers in thesubscribers with a diverse menu that enables

Tokyo metropolitan area to handle inquiries

us to tailor packages that help customers

about housing-related issues. With remoteresolve concerns in everyday life. Services

support becoming a new normal in the era

offered vary from housework support toof COVID-19, we also launched an online

patrolling around subscribers’ homes when

Operating income

condominium information center that enables

they are out.

(In billions of yen)people to access services from their homes.

51.2
45.5

46.6

40

20

0

2018

2019

2020

12

Looking ahead, we will promote sales
activities that make use of these facilities.

8

6.9
5.1

6.0

4

0

2018

2019

2020

SECOM Home Service

Glorio Residence Urawa Motocho

38

SECOM REPORT 2020

Condominium information center display room