NARITA INTERNATIONAL AIRPORTOVE RS E A S B U S I NE S S

1N A R ITA IN TE R N A TION A L A IR P OR T

About Narita Airport
Narita International Airport Corporation (NAA) owns the airport land,runways, terminals and other facilities at Narita Airport.

We manage all aspects of airport planning, design, construction and operation.

OV E RS E A S B US INE S S

Aircraft Movements
Airport Site Area: 1,111 ha
Runway A: 4,000m × 60m
Runway B: 2,500m × 60m
No. of Stands: 171

No. of Passengers
Terminal 1: 463,000m²
Terminal 2: 391,000m²
Terminal 3: 67,000m²

252,447(FY2017)40.9 million(FY2017)171
BHS Total Length 26.5 km
No. of Stands:Tank Capacity (Airport)

137 cities(As of September 2018)

International Network: 118 cities
Domestic Network: 19 cities

Tenant Sales

JPY

124 billion(FY2017)

Tenant Area: 29,936m² (Feb 2017)
No. of Tenants: 301 (Feb 2017)(FY2017)

192,000 kiloliters

47 km
Fuel Supply 4.46 million kiloliters
Pipeline Length

95 airlines connecting(FY2017)2.2 million tonnes
Total Floor Area 286,300 m²
Cargo Capacity(FY2017)

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Safety & Security
SafetySecurity• NAA‐SMS(Safety Management System)• Airport Operation Information Center (AOIC)• Emergency Operations Center (EOC)- Effective security achieved by mechanical systems
in combination with security personnel• Facial & vehicle recognition cameras• Next-generation screening equipment

Encouraging Efficient Operations
Fast Travel

Efficient Maintenance- Facilitating the automation of procedures to reduce
passenger processing and waiting time

- Practice systematic maintenance management tominimize the impact on day-to-day airport operations• Automatic check-in kiosks• Bag drop system• Preventative maintenance• Facility maintenance, repairs, and replacement basedon long term plan
• Early detection and repair of defects throughdaily inspections• Inspection and maintenance manuals

Smart Security- Ongoing introduction of new security screening
approaches in the pursuit of efficiency and comfort

Hospitality & Customer Satisfaction
Comfortable, Attractive Retail Areasand Terminal Facilities

Improved Customer Satisfaction• Adapt to diverse customer needs, and open shopswith innovation and contemporary flair• Create clean, comfortable environments• Incorporate universal design- Services from the customer's perspectivethat provide comfort and enjoyment• Japanese culture events• Transit tours• Multilingual services• Electric cart services

OV E RS E A S B US INE S S- Promotion of safe, reliable airport operation

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N A R ITA IN TE R N A TION A L A IR P OR T

Airlines Operating at Narita[As of September 2018]

EuropeOV E RS E A S B US INE S S

24cities

Americas
Africa2cities

NaritaInternationalAirport

29cities

Asia,Middle East& Oceania

63cities

International Network : 118 citiesDomestic Network : 19 cities

Recent Developments
Terminal 3

Terminal 3 at Narita International Airport was named the World's Best Low-Cost Terminal 2017 by Skytrax*
for the second year in succession.
* Skytrax: The airline research firm, based in the United Kingdom and founded in 1989. Skytrax evaluates airports and airlines around the world.

World’s Airport Awards 2016・2017- World’s Best Low-Cost TerminalAwardDate

Achieve Level3 on Airport Carbon Accreditation (ACI)

Nov. 2018

World’s Best Airport Security Screening 2018 (SKYTRAX)

Mar. 2018

Achieve Level2 on Airport Carbon Accreditation (ACI)Jan. 2018

World’s Best Low-Cost Terminal 2017 (SKYTRAX)

Mar. 2017

World’s Best Low-Cost Terminal 2016 (SKYTRAX)

Mar. 2016

World's Best Airport Dining Experience 2016 (SKYTRAX)

Mar. 2016

Highly Commended on Routes Asia Marketing Awards 2016 (Routes)

Mar. 2016

Good Design Gold Award 2015 (Minister of Economy,
Trade and Industry Award) *Narita Airport Terminal3

Oct. 2015

Grand prize awarded to Japanese toilet 2015 (Minister of Land,Infrastructure and Transport Award) *GALLERY TOTO

Sep. 2015

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Airside (Runway, Taxiway, Apron)
Operation & Maintenance

Customer Satisfaction

Passenger Terminal
Operation & Maintenance

Tenant Management

Total AirportManagement

Fuel Facilities (Pipeline, Hydrant)
Operation & Maintenance

ITEnvironment
Marketing

Advantages of NAA• Background of 40 years operating the airside and landside of Narita Airport.
• An extensive resource of experts with a complete range of knowledge and skills.

Staff Training
LectureOn-siteActivity
Live
Meeting

Staff“Custom-made” Training for Airport Operators
by Airport Operator

Manager

OV E RS E A S B US INE S S

Safety & Security

N A R ITA IN TE R N A TION A L A IR P OR T

Overseas Business5N A R ITA IN TE R N A TION A L A IR P OR T

Support Fields

OV E RS E A S B US INE S S

1 Airside Operation & Maintenance
Narita's Strengths• Practical repair and expansion work in operational environments• Preventative maintenance (inspections and maintenance programs) expertise• Reducing costs and construction times with the overlay paving method

Course Program (Example)• Drafting maintenance programs and manuals• Field maintenance training

2 Safety & Security

Narita's Strengths• Installation of Safety Management System (NAA-SMS)• Streamlined, high-quality screening and security practices

Course Program (Example)• Adopting smart security to enhance security levels and operational efficiency• Drafting emergency manuals and business continuity plans (BCP)• Operations Center management

3 Passenger Terminal Operation & Maintenance
Narita's Strengths• Practical repair and expansion work in operational environments• Providing functional, comfortable facilities• Providing appealing passenger services• Efficient facility maintenance management

Course Program (Example)• Drafting terminal facility plans, maintenance programs and operations manuals• Providing VIP facilities (corporate jet terminal)• Terminal cleaning services and information services (outsourced)

4 Fuel Facilities Operation & Maintenance
Narita's Strengths• Expertise in operating fuel facilities with a 50km pipeline
handling approx. 500 kiloliters a year
• Expertise in operational safety and stability

Course Program (Example)• Drafting fuel facility maintenance programs and manuals• Field maintenance training and training in fuel supply activities

6Narita's Strengths• Hospitality events, etc. to publicize the attractions of Japan to visitors from abroad• Narita Airport Master Plan for Universal Design• Free staff seminars• Customer satisfaction (CS) education and awareness• Universal Design• Improving employee satisfaction (ES)6 Tenant Management
Narita's Strengths• Expertise gained from expanding non-aeronautical revenue(from a 34% revenue ratio in 2004 to a 56% revenue ratio in 2017)• Sales promotions aimed at visitors to Japan

Course Program (Example)• Strategies for attracting popular tenant brands• Finely tuned sales promotion methods• Advertising media management

7 Information Technology
Narita's Strengths• Introducing advanced technologies in cooperation
with Japanese corporations

Course Program (Example)• Automating airport procedures with Fast Travel andbiometric authentication• Utilizing robotics and other cutting-edge technology• Passenger Flow Management

8 ECO Airport

Narita's Strengths• Proceed in conjunction with stakeholders in building a sustainable
company based on the Eco-Airport Master Plan

Course Program (Example)• Management of eco-airport policy and planning organization• Noise solutions and air and water quality assurance• Resource recycling, reducing CO2 emissions and energy conservation

9 Marketing

Narita's Strengths• Network of 100 airlines operating to 137 international and domestic destinations• Increase of 17 airlines serving the airport over a 5 year period• Asia-North America network operated by Japan's national carriers and other airlines

Course Program (Example)• Marketing strategies (market analysis)• Airline marketing strategies• Airline promotion (marketing support)

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Course Program (Example)

N A R ITA IN TE R N A TION A L A IR P OR T

5 Customer Satisfaction

Overseas Business Projects[Since 1997]

Mongolia
China
Egypt

Bangladesh

LaosThailand

Korea

Japan

TaiwanVietnam

Cambodia

Philippines
Micronesia

Indonesia
Papua New Guinea

MongoliaVietnam

Chinggis Khaan International Airport

Noi Bai International Airport

Egypt

Borg El Arab International Airport

Airport Management Support
VietnamMongolia• Support for the start up and commissioning of thenew passenger terminal• Technical support with experts to Vietnam• On-site training in Vietnam and in Japan (Narita)• Detailed planning survey and support for the start upand commissioning of the new airport• Support for relocation from existing airport to new airport• On-site training in Mongolia and in Japan (Narita)

Noi Bai International Airport

Chinggis Khaan International Airport

Company ProﬁleInternational Aﬀairs and Overseas Business Oﬃcenaa-intl@naa.jp
Company Name
President & CEO
Employees

http://www.naa.jp/en/index.html
http://www.naa.jp/en/b2b/index.html

NARITA INTERNATIONAL AIRPORT CORPORATION
Akihiko Tamura
NAA：734 NAA+NAA Group: 2,463 (As of September, 2018)