Special Feature

The Tri-ion Initiative

Recognizing that a vibrant, diverse team of employees is critical to our ability to provide services that deliver safety and peace

Penetration of SECOM’s Philosophyof mind, we work to foster employees who understand and share SECOM’s Philosophy. In 2018, we launched the Tri-ion
initiative, which seeks to ensure that the philosophy fully penetrates every aspect of our operations and to bolster enthusiasm
and productivity Groupwide. This initiative seeks to arouse employees’ passion, encourage them to share their excitement—aTri ion Initiative

Passion Emotion Motivation

powerful emotion—and bolster motivation (the “ion” in the initiative’s name is theEmployees who
personify SECOM’s
PhilosophyA stronger
corporateculture

A wellestablishedbrand• Increased contracts• Improved assessmentby society• Optimized operations

Trust ofsociety

last three letters of “passion,” “emotion” and “motivation”). Through this initiative,
we aim to nurture employees who, by the values they exhibit, embody SECOM’s
Incomparable intangible assets

Philosophy to foster a stronger corporate culture, ensure a well-established
SECOM brand and further earn the trust of society.

Diverse human resources who share SECOM’s Philosophy and thrive in a free and open organizational culture

Specific Tri-ion initiative activities to date included holding meetings at Groupsites across Japan that brought together employees with different titles andresponsibilities to discuss their views on the organization as a whole and their

Sustainable growth

own ambitions. (Under COVID-19, such meetings were held remotely.) We also
promote efforts to better tie the day-to-day work of employees more closely to ourmission, i.e., our role and raison d’être, and to our ideal future vision for SECOM. Inaddition, we solicit essays from employees describing actual episodes in theircareers that illustrate SECOM’s Philosophy and the desire of individuals to earn

Winning essay 2

the trust of customers and contribute to society. These essays are shared
Companywide and particularly outstanding submissions receive the Tri-ion Award.
Below are two of the award-winning essays.

Winning essay 1

Teamwork:
Focusing on a Single Purpose

Tri-ion meetings in the fiscal years ended
March 31, 2020 (above) and 2021 (below)

Rena Yaguchi
Staff member, SECOM Control Center,
Kinki Regional Headquarters

Communicating Passion
to Save Lives

Kazushi Makita
Deputy General Manager, Operation Group,
Adachi Office, Tokyo Regional Headquarters

I was on the train home after work one night when I

CPR just like oursuddenly heard this dull thump. When I looked up, I saw ainstructor,” said themiddle-aged man lying on the floor of the train car. As heother. Hiding mydrifted in and out of consciousness, I kept talking to him until

astonishment, I said I

we arrived at the next station. When the train pulled in, I

was happy their training

immediately jumped out and pushed the emergency button

that day had provedand asked the station staff who ran over to call the 119

useful. They replied that

direct-dial emergency number and bring an AED. Then, withthey were glad that

SECOM training session on AED use andthe provision of CPR

One day at work, I took a call from a Mr. A, one of ouropen it would be difficult for him to get her out. Moreover, hethe help of the people around me, I carried the man onto theSECOM offered such

emergency response personnel, who said that on his way

said, because of the narrowness of the road there was a risk

platform. By this point, he had lost consciousness and wastraining, and went on their way.

back to the emergency depot after assisting a subscriber heof a secondary accident. I told Mr. A to ask passers-by for

not breathing.

had witnessed an accident involving a car in front of him,

assistance in extracting the driver and to take thewhich had turned erroneously and fallen from the roadway

appropriate steps to prevent any further problems arisingcompressions. After about 10 minutes, however, I wasinstalled these devices. At the start of each training session,

into a rice paddy several meters below. Knowing that I

until the fire department and police arrived. A rescue vehicle

completely exhausted and didn’t think I could continue. JustI tell participants not that I will teach them how to use aneeded to immediately alert the fire department and theand an ambulance arrived shortly thereafter and the driverat that point, two young men came forward and offered todevice, but rather that I will show them how to save a life.

police, I asked Mr. A for the address where the accident had

was extracted safely and taken to hospital.

take over. They kept up compressions, exhorting each other

This time, a man’s life had actually been saved by two young

As an instructor, I have for many years provided training

Realizing that there was no time to wait, I started chest

in CPR and the use of AEDs to subscribers who haveto keep going. The AED arrived, and as I got ready to deploy

men who had learned this very lesson from a colleague,identifying features in the middle of nowhere in thesite, myself at the SECOM control center and the operator atit the man regained consciousness. Just at that point, aanother instructor who had communicated passion andcountryside. I instructed Mr. A to press the button on his

the COCO-SECOM Operations Center, together with our focus

doctor who happened to be on the platform rushed over andsense of mission, and had courageously stepped up to offer

COCO-SECOM transmitter and then I called the COCO-SECOMon a single purpose had helped save a life. It reminded me

took control of the situation until the ambulance arrived andassistance. I felt proud of SECOM, which sees being of use toOperations Center to pinpoint his location. As a result, I wasthat my ability to make instantaneous decisions and issue

took the man to hospital.

society as a matter of course, and am honored to work forable to promptly give accurate directions to the fire

accurate instructions is crucial to protecting the lives ofI complimented the two young men on theirdepartment and police.

customers and emergency response personnel. I will

cardiopulmonary resuscitation (CPR) skills. “Actually,”

underpin my efforts and those of my colleagues at SECOM tocontinue to take pride in my job and work to further improve

explained one of them, “we had an instructor from SECOM

work with passion and a common sense of purpose, and todriver. He answered that the driver was trapped in the car

my skills with the aim of helping to ensure the safety ofcome today to train us in the use of AEDs.” “You performed

contribute to society.

and that she was conscious, but because the door would notcustomers.

occurred, but he said that it was a road with no particular

I then directed Mr. A to check on the condition of theIn this episode, the teamwork of Mr. A at the accident

such a company. This sense of pride will continue toNote: Employeesʼ job descriptions and locations are as of the time they received the Tri-ion Award.

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SECOM REPORT 2021

SECOM REPORT 2021

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