Voluntary Repatriation: International Protection

HANDBOOKVOLUNTARY REPATRIATION:
INTERNATIONAL PROTECTION

1996
United Nations High Commissioner for Refugees
GenevaHANDBOOK

Preface
Chapter 1 - UNHCR's Mandate for Voluntary Repatriation
1.1
The Statute
1.2
The 1951 Convention on the Status of Refugees
1.3
General Assembly Resolutions
1.4
UNHCR Executive Committee Conclusions
1.5
Requests by the Secretary-General
1.6
Summary of the Current UNHCR Mandate for Voluntary
Repatriation

Chapter 2 - The Protection Content of Voluntary Repatriation
2.1
International Human Rights Instruments and the Right to Return
2.2
Cessation of Status and Fundamental Changes in the Country of
Origin2.3
Voluntariness
2.4
Ensuring Return in Safety and with Dignity
2.5
Responsibilities of the Host Country
2.6
Responsibilities of the Country of Origin
Chapter 3 - UNHCR's Role in Voluntary Repatriation Operations
3.1
Promotion of Solutions, Promotion of Repatriation, Facilitation
3.2
Profile of the Refugee Community and of the Country of Origin
3.3"Organized" and "Spontaneous" Repatriation: Being Prepared
3.4
Cross-Border Coordination
3.5
Communication in Repatriation Operations: Whom Do We Talk
To?
3.6
Repatriation Negotiations and Agreements
3.7
New Arrivals
3.8
Residual Caseload
Chapter 4 - Voluntariness: Practical Measures
4.1
Establishing the Voluntary Character of Repatriation
4.2
Information Campaigns
4.3
Interviewing, Counselling and Registration
4.4
Computerization
Chapter 5 - Repatriation in Complex Political Circumstances
5.1
Repatriation During Conflict
5.2
Repatriation as Part of a Political Settlement
Chapter 6 - UNHCR's Role in the Country of Origin
6.1
UNHCR's Mandate for Returnee Monitoring
6.2
Returnee Monitoring: Amnesties and Guarantees, Monitoring,
Reporting, Intervening
6.3
Internally Displaced Persons
6.4
Reintegration – the Anchor to Repatriation
6.5
Landmines
Chapter 7 - Vulnerable Groups
7.1
General Considerations
7.2
Unaccompanied Children
7.3
Tracing
Chapter 8 - Other Important Aspects
8.1
Personal Belongings, Cash Holdings, Livestock, Pensi on
Entitlements
8.2
Health8.3
Education
8.4
Security Considerations and Transport Arrangements
8.5
Repatriation and Elections in the Country of Origin
8.6
Repatriation of Individual Cases
Chapter 9 - Interagency and NGO Cooperation
Annex 1. Checklists
Annex 2. Executive Committee Conclusions 18 (XXXXI) and 40 (XXXVI)Annex 3. Regional Instruments
Annex 4. Sample VRF
Annex 5. Sample Tripartite Agreement
Annex 6. Sample Declaration of Amnesties and Guarantees
Annex 7. Sample Cross-Border Travel Authorization
Annex 8. PARINAC Oslo Conclusions on Voluntary Repatriation
Annex 9. Other Relevant UNHCR Guidelines, Policy and Training Modules
LIST OF ABBREVIATIONS

Additional copies of this publication may be obtained from your local UNHCR office or:General Legal Advice Section (HQPRO2)
UNHCR Headquarters
Case Postale 2500
CH-1211 Geneva 2 Dépôt
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© 1996, United Nations High Commissioner for Refugees,
GenevaThis document is issued by the Office of the United
Nations High Commissioner for Refugees (UNHCR) for
general distribution and reference. All rights are reserved.
Reproduction is authorized, except for commercial
purposes, provided UNHCR is acknowledged and receives
a copy, which is to be sent to the General Legal Advice
Section (address above).

Working
towards and implementing
voluntary repatriation is to
give refugees a chance tobreak away from being
victims of persecution andto become a genuine partof the solution.
Shirley C. deWolf,
Christian Care,
Zimbabwe

Preface

Over the last decade, the Executive Committee of the High Commissioner's Programme hasemphasized that the contemporary refugee problem is not, given its dimension and complexity, solely
the problem of refugees themselves, but that of the entire community of nations. As such, there has
been general agreement that the problem requires a comprehensive approach within a framework ofincreased state responsibility and international cooperation, solidarity and burden-sharing.
Persons compelled to flee their country of origin principally to escape threats to their life, liberty,
freedom or physical integrity must be able to call upon, and to receive, the protection and assistance of
the international community. The purpose of international protection is not, however, that a refugeeremain a refugee forever, but to ensure the individual's renewed membership of a community and therestoration of national protection, either in the homeland or through integration elsewhere. Voluntary
repatriation is usually viewed as the most desirable long-term solution by the refugees themselves aswell as by the international community. UNHCR's humanitarian action in pursuit of lasting solutions to
refugee problems is therefore oriented, first and foremost, in favour of enabling a refugee to exercise theright to return home in safety and with dignity.

In recent years, UNHCR has increased significantly its involvement in voluntary repatriation operations,and it was felt that UNHCR field staff and their partners should have at their disposal a consolidation of
the basic protection principles relating to voluntary repatriation, as well as of the Office's operational
experience in this field. This Handbook on the protection aspects of voluntary repatriation is intended for
UNHCR staff and government and NGO partners working in this area.
The Handbook deals primarily with large-scale refugee situations. The term "refugee", as used in thisHandbook, denotes all persons outside their country of origin for reasons of feared persecution, armed
conflict, generalized violence or gross violations of human rights and who, as a result, need international
protection. For purely practical reasons, other categories of persons who may need UNHCR assistanceto return home are not covered.
We have tried to outline a wide variety of practical approaches to protection issues in voluntary
repatriation operations in order to provide ideas and tools. We are aware that certain suggested coursesof action may not be relevant or implementable in every operation. Users of this Handbook are therefore
encouraged to look at it with a view to selecting actions according to their specific requirements, while
ensuring that the fundamental principles are observed.
We hope that the Handbook, intended to be used with the UNHCR Training Module on Voluntary
Repatriation, will provide field staff and UNHCR partners with a practical protection tool, and promoteconsistency in international refugee protection and in the practice of agencies working in this area.

Dennis McNamara
Director
Division of International Protection
UNHCR Geneva
April 1996

Chapter 1 - UNHCR's Mandate for Voluntary Repatriation
UNHCR's role and responsibilities with regard to voluntary repatriation have been developed over decades
through texts, instruments, and practice. In this process, the mandate of UNHCR has been refined andextended, from the initial consideration that UNHCR's responsibility ended when repatriants crossed theborder back into their home country, to a substantive involvement with regard to securing protection andproviding assistance to returnees in the country of origin.
Some of the instruments from which UNHCR's mandate for voluntary repatriation is derived, such as the1951 Convention Relating to the Status of Refugees, have force of law and are binding on states thatsign and ratify them. Others, such as the relevant General Assembly Resolutions and Executive
Committee Conclusions, belong to the category of "soft law". While not legally binding, they
nonetheless signify an international consensus.

1.1

The Statute

General Assembly Resolution 428 (V) of 14 December 1950, adopting the UNHCR Statute, calls upon
governments to cooperate with the High Commissioner in the performance of her functions inter alia by"assisting the High Commissioner in (her) efforts to promote the voluntary repatriation of refugees."
Among other functions, the UNHCR Statue also entrusts the High Commissioner with seeking
permanent solutions for the problem of refugees by assisting governments and private organizations tofacilitate their voluntary repatriation (par. 1) and with providing for the protection of refugees by assisting
governmental and private efforts to promote voluntary repatriation as a solution (par. 8(c)).
These statements, however brief, are of great significance because they introduce three principal topics
which later Conclusions and Recommendations on the subject have elaborated in detail:•

Repatriation should be voluntary.

•

UNHCR, governments and private organizations (NGOs) have a joint role to play in voluntary
repatriations.

•

Voluntary repatriation should be both facilitated and promoted.

1.2

The 1951 Convention on the Status of Refugees

While the 1951 Convention Relating to the Status of Refugees does not address the question ofvoluntary repatriation as such, it contains several provisions with significant relevance to UNHCR's
respective statutory functions.
•Non-refoulement. Article 33 prohibits a state from expelling or returning ("refouler") a refugee inany manner whatsoever to the frontiers of territories where he or she would be exposed topersecution.

•

Well-founded fear of persecution. Such fear, as defined in Article 1, is central to the refugee
definition of the Convention. The fact that repatriation must be voluntary implies that the subjective
fear should have ceased. Refugee status can cease, however, once meaningful national protection
is re-established. (Also see Article I, par. 4 of the 1969 OAU Convention Governing the SpecificAspects of Refugee Problems in Africa)

1.3

General Assembly Resolutions

The UN General Assembly has repeatedly reaffirmed UNHCR's function of promoting voluntary
repatriation.1(1) During the Algerian repatriation in 1961 it became apparent that UNHCR could
effectively assist in voluntary repatriation operations as required by its Statute, only if it were assigned
an active role in the country of origin. Recognizing this, the General Assembly in Resolution 1672 (XVI)
2(2), requested UNHCR to assist in the rehabilitation of Algerian refugees following their return to their
homeland. This decision, which effectively broadened UNHCR's competence, has been reiterated innumerous subsequent Resolutions, both in general terms and with reference to specific returnee
situations.3(3)1.4

UNHCR Executive Committee Conclusions

The Executive Committee of the High Commissioner's Programme first examined the topic of voluntary
repatriation in detail in 1980 and recognized in its Conclusion 18 (XXXI) the desirability for UNHCR,
whenever necessary, to be involved in:•

Establishing the voluntary character of repatriation.

•

Cooperating with governments to assist refugees who express the wish to repatriate.

•

Arranging for guarantees to be provided by the country of origin.

•

Advising refugees of such guarantees and of information regarding conditions prevailing in theircountry of origin.

•

Monitoring the situation of returnees in their country of origin.

•

Receiving returnees in their country of origin and assisting in their reintegration.

While UNHCR's special competence concerning returnees had been recognized in principle by theGeneral Assembly, the above Conclusion for the first time codified it in greater detail.
In 1985, the Executive Committee adopted Conclusion 40 (XXXVI) on the same subject andsignificantly developed doctrine with regard to voluntary repatriation through a clear reiteration of basic

protection principles and through outlining in some detail practical ways and means of promoting thissolution, and of making it truly durable through rehabilitation and reintegration assistance.
In particular, UNHCR should:•

Keep the possibility of repatriation "under active review" from the outset of a refugee situation [andas appropriate actively pursue the promotion of this solution].

•

Act as an intermediary and promote dialogue between all main parties; tripartite commissions
between UNHCR, the country of origin and the country of asylum should be established.

•

On all occasions be fully involved from the outset in assessing the feasibility and, thereafter, inboth the planning and implementation stages of repatriation.

•

Together with other UN Agencies, assist returnees in their reintegration and rehabilitation.

•

Be recognized as having a legitimate concern for the consequences of return and be given
direct and unhindered access to returnees.

Reaffirming the above Conclusions, the Executive Committee in 1994 underscored "the leading role of
UNHCR in promoting, facilitating, and coordinating voluntary repatriation" in Conclusion 74 (XLV).

1.5

Requests by the Secretary-General

On many occasions, UNHCR's responsibilities in major repatriation situations have been spelled out inspecific terms by instructions from the Secretary-General. He has requested UNHCR, among otherthings,•To act as his Special Representative in order to coordinate and monitor the returnee programme in
Vietnam, in 1990.

•

To assist returnees and displaced persons in Iraq, in the context of the United Nations
Inter-Agency Humanitarian Programme following the effects of the Gulf crisis, in 1991.

•

To act as the lead agency in the Cambodia repatriation, in 1991.

•

To be the lead agency for humanitarian activities in the Former Yugoslavia, in November 1991,
following which UNHCR was designated as the lead agency for the organized voluntary return ofrefugees and displaced persons to and in the Former Yugoslavia.

1.6

Summary of the Current UNHCR Mandate for Voluntary Repatriation

In light of the above developments, the current UNHCR mandate for voluntary repatriation may besummarized as follows:•

Verify the voluntary character of refugee repatriation.

•

Promote the creation of conditions that are conducive to voluntary return in safety and with dignity.

•

Promote the voluntary repatriation of refugees once conditions are conducive to return.

•

Facilitate the voluntary return of refugees when it is taking place spontaneously, even if conditions
are not conducive to return.

•

Organize, in cooperation with NGOs and other agencies, the transportation and reception of
returnees, provided that such arrangements are necessary to protect their interests andwell-being.

•

Monitor the status of returnees in their country of origin and intervene on their behalf if necessary.

•

Undertake activities in support of national legal and judicial capacity-building to help states
address causes of refugee movements.

•

Raise funds from the donor community in order to assist governments by providing active support
to repatriation and reintegration programmes.

•

Act as a catalyst for medium and long term rehabilitation assistance provided by NGOs,
specialized development agencies and bilateral donors.

Chapter 2 - The Protection Content of Voluntary Repatriation
2.1

International Human Rights Instruments and the Right to Return

The right of refugees to return to their country of origin is fully recognized in international law.
The Universal Declaration of Human Rights (1948) established in Article 13 (2) that"Everyone has the right to leave any country, including his own, and to return to his
country."

While the Universal Declaration of Human Rights, as a Resolution of the General Assembly, is not atreaty requiring signature or consent, it sets the code of conduct and serves as a point of reference forall universal and regional human rights instruments subsequently adopted.
Thus, the right to return has been enshrined in various binding international human rights instruments,
including the International Covenant on Civil and Political Rights (Art. 12 (4)) and the International
Convention on the Elimination of all Forms of Racial Discrimination (Art. 5 (d) (ii)), as well as in a numberof regional human rights instruments and the national legislation of various countries.

In international human rights law, the basic principle underlying voluntary repatriation is
the right to return to one's own country. As a corollary of this right, states are
duty-bound to admit their nationals and cannot compel any other state to keep themthrough measures such as denationalization.

Related to the right of return is the right to a nationality and a number of other fundamental rights, suchas the right to life, liberty and security of person, the right not to be subjected to torture or cruel,inhuman or degrading treatment or punishment, the right not to be subjected to arbitrary arrest or
detention or exile and the right to freedom of movement. Returnees are furthermore entitled to basic
rights, including the right to work, to education, health care, social security and other social benefits.

2.2

Cessation of Status and Fundamental Changes in the Country of Origin

The 1951 Convention relating to the Status of Refugees and the 1967 Protocol do not address thequestion of voluntary repatriation of refugees directly. However, the Convention makes clear that refugee
status is a transitory condition which will cease once a refugee resumes or establishes meaningful
national protection. Article 1 C explicitly defines the various situations in which the cessation of refugee
status is warranted. When relating to voluntary repatriation, one may broadly distinguish two categories

of cessation clauses:
Paragraphs (1), (3) and (4) of Article 1 C reflect a change in the situation of the refugee that has beenbrought about by himself, namely:•

voluntary re-availment of national protection;•

voluntary re-acquisition of nationality;•

voluntary re-establishment in the country where persecution was feared.

In practice, these cessation clauses are not automatically invocable upon repatriation, because thecircumstances which provoked the original flight often still subsist.
The "ceased circumstances" cessation clauses (5) referring to nationals and (6) referring to statelesspersons, are based on the consideration that:•international protection is no longer justified on account of changes in the country wherepersecution was feared, because the circumstances in connection with which a person has
been recognized as a refugee have ceased to exist. Thus the person can no longer refuse
to avail himself or herself of the protection of the country of his or her nationality/countryof former habitual residence.

"Circumstances" refer to fundamental changes in the country of origin, which can remove the basis of
the fear of persecution. A mere - possibly transitory - change in the facts surrounding the individualrefugee's fear of persecution, which does not amount to a fundamental change of circumstances, is not
sufficient to make this clause applicable. A refugee's status should not in principle be subject to frequent
review to the detriment of his or her sense of security, which international protection is intended toprovide.
Even when the circumstances in the country of origin have undergone a fundamental change, individualrefugees may continue to have a well-founded fear of persecution or compelling reasons not to return
arising out of previous persecution. Has this been determined, the "ceased circumstances" cessation
clauses should thus not apply to them.
The cessation clauses are negative in character and are exhaustively enumerated. They should therefore
be interpreted restrictively, and no other reasons may be adduced by way of analogy to justify thewithdrawal of refugee status.
The Executive Committee, in Conclusion 65 (XLII) of 1991, underlined the possibility of use of the
cessation clauses of the 1951 Convention in situations where a change of circumstances in a country isof such a profound and enduring nature that refugees from that country no longer require international
protection, and can no longer continue to refuse to avail themselves of the protection of their country,
provided that it is recognized that compelling reasons may, for certain individuals, support thecontinuation of refugee status. This statement reflects a more general humanitarian principle,
recognizing that a person who - or whose family - has suffered atrocious forms of persecution should not
be expected to repatriate. Even though there may have been a change of regime in his country, this may
not always produce a complete change in the attitude of the population, nor, in view of his or her pastexperiences, in the mind of the refugee.
In its Conclusion 69 (XLIII) of 1992, the Executive Committee elaborated on the above and, so as to
avoid hardship cases, recommended further that states seriously consider an appropriate status,preserving previously acquired rights, for persons who have compelling reasons arising out of previous
persecution to re-avail themselves of the protection of their country. The Executive Committee further
recommended that appropriate arrangements, which would not put into jeopardy their establishedsituation, be similarly considered by relevant authorities for those persons who cannot be expected toleave the country of asylum, due to a long stay in that country resulting in strong family, social andeconomic links there (see also chapter 3.8 on "Residual Caseload").
It should furthermore be noted that the fact that a cessation clause has come into operation does notpreclude UNHCR from assisting returnees.
The fact that the voluntary repatriation of refugees can take place at a lower threshold of change in the
country of origin than cessation is based on two elements. One is that a "fundamental change ofcircumstances" implies the consolidation, over time, of a process of stabilization. The other is that thevoluntary nature of the refugee's decision to repatriate constitutes the core element in promoting andfacilitating repatriation.

2.3

Voluntariness

The principle of voluntariness is the cornerstone of international protection with respect to the return ofrefugees. While the issue of voluntary repatriation as such is not addressed in the 1951 Refugee
Convention, it follows directly from the principle of non-refoulement: the involuntary return of refugees
would in practice amount to refoulement. A person retaining a well-founded fear of persecution is a
refugee, and cannot be compelled to repatriate.
The 1969 OAU Convention Governing the Specific Aspects of Refugee Problems in Africa (see Annex 3 )- the only international refugee instrument to date formally elaborating the principles of voluntary
repatriation - also stresses the voluntary character of repatriation.

The principle of "voluntariness" must be viewed in relation to both:•conditions in the country of origin (calling for an informed decision);and•the situation in the country of asylum (permitting a free choice).

Voluntariness means not only the absence of measures which push the refugee to repatriate, but alsomeans that he or she should not be prevented from returning, for example by dissemination of wrong
information or false promises of continued assistance. In certain situations economic interests in the
country of asylum may lead to interest groups trying to prevent refugees from repatriating.
"Voluntariness" is more than an issue of principle. Repatriation which is voluntary is far more likely to belasting and sustainable. The requirement of voluntariness therefore constitutes a pragmatic and sensible
approach towards finding a truly durable solution.
The issue of "voluntariness" as implying an absence of any physical, psychological, or material pressureis, however, often clouded by the fact that for many refugees a decision to return is dictated by a
combination of pressures due to political factors, security problems or material needs.
The difficulty of identifying true "voluntariness" enhances the need for UNHCR to scrutinize objectively
the refugees' situation. One of the most important elements in the verification of voluntariness is the legal
status of the refugees in the country of asylum. If refugees are legally recognized as such, their rights
are protected and if they are allowed to settle, their choice to repatriate is likely to be truly free andvoluntary. If, however, their rights are not recognized, if they are subjected to pressures and restrictions
and confined to closed camps, they may choose to return, but this is not an act of free will.

As a general rule, UNHCR should be convinced that the positive pull-factors in the
country of origin are an overriding element in the refugees' decision to return rather thanpossible push-factors in the host country or negative pull-factors, such as threats toproperty, in the home country.

2.4

Ensuring Return in Safety and with Dignity

UNHCR's involvement in voluntary repatriation of refugees should not be overshadowed by the many andoften complex logistics issues which at times tend to dominate the practical planning. A number ofprotection issues need to be examined on both sides of the border to ensure that returns take place inconditions of safety, dignity and security.

Return in safety
Return which takes place under conditions of legal safety (such as amnesties or public
assurances of personal safety, integrity, non-discrimination and freedom from fear of
persecution or punishment upon return), physical security (including protection fromarmed attacks, and mine-free routes and if not mine-free then at least demarcatedsettlement sites), and material security (access to land or means of livelihood).
Return with dignity
The concept of dignity is less self-evident than that of safety. The dictionary definition of"dignity" contains elements of "serious, composed, worthy of honour and respect." Inpractice, elements must include that refugees are not manhandled; that they can return
unconditionally and that if they are returning spontaneously they can do so at their own
pace; that they are not arbitrarily separated from family members; and that they aretreated with respect and full acceptance by their national authorities, including the full
restoration of their rights.

Among the elements of "safety and dignity" to be considered are:– the refugees' physical safety at all stages during and after their return including en route, atreception points and at the destination,– the need for family unity,– attention to the needs of vulnerable groups,– the waiver or, if not possible, reduction to a minimum of border crossing formalities,– permission for refugees to bring their movable possessions when returning,– respect for school and planting seasons in the timing of such movements, and–freedom of movement.

Make appropriate arrangements for the physical safety of unaccompanied women andwomen heads of household in departure, transit or reception centers (such as separate
areas close to the relevant infrastructure with adequate security arrangements, lighting).

2.5

Responsibilities of the Host Country

The following is a summary of the responsibilities of the country of asylum:•

The country of asylum is bound by the fundamental principle of non-refoulement not to return
refugees in any manner whatsoever to territories, or to the frontiers of territories, where their life or
freedom would be threatened.

•

The country of asylum is obliged to continue to treat refugees according to internationallyaccepted standards as long as they are on its territory.

•

The country of asylum should allow UNHCR, in the exercise of its international protection
functions, to supervise the well-being of asylum-seekers and refugees.

•

The country of asylum should respect the leading role of UNHCR in promoting, facilitating andcoordinating voluntary repatriation.

•

The country of asylum should contribute to the promotion of voluntary repatriation as a durable
solution.

•

The country of asylum should allow UNHCR to ascertain the voluntary character of therepatriation, with regard to individual refugees and with regard to large-scale movements.

•

The country of asylum should facilitate arrangements and UNHCR's involvement in them, for
ensuring that accurate and objective information on conditions in the country of origin iscommunicated to the refugees.

•

In the event of refugees wishing to visit their country of origin to assess the conditions there in thecontext of possible repatriation, UNHCR and the countries of origin and asylum should seek tofacilitate such visits. Under such circumstances, automatic application of the cessation clausesof the 1951 Convention is not appropriate.

2.6

Responsibilities of the Country of Origin

The responsibilities of the country of origin include, in summary:•

The country of origin should allow its nationals to return in safety and with dignity without any fearof harassment, discrimination, arbitrary detention, physical threat or prosecution on account of
having left or remained outside the country, and should provide guarantees and/or amnesties tothis effect. It should also take all measures to ensure the restoration of full national protection.

•

The country of origin should respect the leading role of UNHCR in promoting, facilitating andcoordinating voluntary repatriation.

•

Where a UNHCR Voluntary Repatriation Form (VRF) is not used for this purpose, the country oforigin should provide repatriating refugees with the necessary travel documents, entry permits,
and any other documentation required for return.

•

Where refugees have lost their nationality, the country of origin should arrange for its restoration
as well as for its granting to children born outside the territory and, as appropriate, to non-national
spouses.

•

The country of origin should seek lasting solutions to refugee problems, inter alia by assuming
responsibility for the elimination of root causes of refugee flows and the creation of conditions
conducive to voluntary return and reintegration. It should provide full support to the efforts of
UNHCR and other actors to the same end.

•

The country of origin, recognizing UNHCR's legitimate concern for the well-being of returnees,
should ensure UNHCR direct and unhindered access to all returning refugees in order to monitor
their situation, in particular the fulfillment of any amnesties, guarantees or assurances provided by
the country of origin which may have played a part in the refugees' decision to return.
International support may also be important in this context.

Both in the country of origin and in the host country local instruments such as UNHCR Branch Office
Agreements, Sub-Agreements etc. may contain clauses relevant to the above and can provide a basis
for negotiations and interventions.

Chapter 3 - UNHCR's Role in Voluntary Repatriation Operations
3.1

Promotion of Solutions, Promotion of Repatriation, Facilitation

The role UNHCR plays in voluntary repatriation, can best be summarized by the terms promotion ofsolutions, promotion of repatriation and facilitation. Below, certain parameters are set out to givemeaning and context to these terms so that there is a common understanding of their usage.

Promotion of Solutions:
Promotion of solutions describes actions taken from the very outset of a refugee situation which could
foster a climate for return. It thus refers to activities which could help bring about safe and dignified
conditions for refugee repatriation. Such activities associated with the root causes of the exodus, andthus concerned with the refugee's country of origin, which would affect prospects for return, are generallycarried out at the political level and in conjunction with other actors, in particular, regional organizations
and the UN Secretariat (see also chapter 3.5 "UNHCR contributing to solutions"). Promotion ofsolutions in this sense must always be attempted.
In carrying out this advocacy role, UNHCR seeks, among other things, to:q Contribute to national, regional and international efforts to deal with and resolve the root causes of
population displacements within the practical and political limits presented by a particularsituation.
q Support conflict resolution efforts by creating a humanitarian and non-political space within which
all parties concerned with the refugee situation can engage in constructive dialogue to resolve
their underlying differences.
q Consult with refugees to involve them in efforts to find a durable solution to their problems.
Safeguard the refugees' desires, enhance their decision-making process and, through concerted
confidence-building measures, enlist their active participation in assessing the feasibility anddesirability of their eventual return home.
q Secure the political will of the country of origin and, as appropriate, the cooperation of theinternational community to create conditions that are required to actively promote the return ofrefugees.

Promotion of Repatriation:
The practical measures which can be taken to help refugees return voluntarily once the conditions forthis exist are described as promotion of repatriation. Promotion of voluntary repatriation movements
means actively undertaking broad and wide-ranging measures to advocate refugees' return. Promotion of
repatriation can take place when a careful assessment of the situation shows that the conditions of"safety and dignity" can be met: in other words, when it appears that objectively, it is safe for mostrefugees to return and that such returns have good prospects of being durable. At this stage, refugees
require objective and accurate information and support in considering their options, and UNHCR needs
extensive feedback from the refugees.
These are some of the essential preconditions to be met for UNHCR to promote voluntary repatriation
movements:•

There must be an overall, general improvement in the situation in the country of origin so that
return in safety and with dignity becomes possible for the large majority of refugees.

•

All parties must be committed to fully respect its voluntary character.

•

The country of origin must have provided a formal guarantee, or adequate assurances for thesafety of repatriating refugees, as appropriate.

•

UNHCR must have free and unhindered access to refugees and returnees.

•

The basic terms and conditions of return must be incorporated in a formal repatriationagreement between UNHCR and the authorities concerned.

UNHCR may promote repatriation through planning and organizing the voluntary repatriation of refugees
under conditions which are conducive to their safe return and durable reintegration, by:q gaining full access to the refugee population, whether in camps or in settlements, to ensurevoluntariness.
q undertaking a comprehensive information campaign to enable the refugees to make theirdecisions in full knowledge of the facts.

q interviewing, counselling and registering potential repatriants, organizing safe and orderly return
movements and adequate reception arrangements.
q developing and implementing (directly or through implementing partners) rehabilitation and initial
reintegration programmes.

q

monitoring the legal, physical and material security of returnees.

UNHCR can promote voluntary repatriation without being in charge of organizing all aspects of the return
movement. Frequently, members of a group will make their own arrangements for return, with or withoutmaterial assistance from UNHCR.

Facilitation:
Respecting the refugees' right to return to their country at any time, UNHCR may facilitate voluntary
repatriation when refugees indicate a strong desire to return voluntarily and/or have begun to do so on
their own initiative, even where UNHCR does not consider that, objectively, it is safe for most refugees toreturn. This term should be used only when UNHCR is satisfied that refugees' wish to return is indeed
voluntary and not driven by coercion (see also chapter 2.3 on "Voluntariness").
While the condition of fundamental change of circumstances in the country of origin will usually not be
met in such situations, UNHCR may consider facilitating return in order to have a positive impact on thesafety of refugees/returnees as well as to render assistance which the refugees may require in order toreturn. Such assistance may have to be given in the absence of formal guarantees or assurances by thecountry of origin for the safety of repatriating refugees, and without any agreement or understanding
having been concluded as to the basic terms and conditions of return.
In designing and carrying out its protection and assistance functions, UNHCR, however, has to make it
clear to the authorities and, most importantly, to the refugees, that UNHCR support for such
repatriations is based on respect for the refugees' decision to repatriate and cannot be interpreted as anindication of adequate security.
UNHCR's role in facilitating such repatriations may include:
q providing information on conditions prevailing in the country of origin in general, and in areas ofintended return in particular, which is both accurate and complete.
q providing those returning with limited material assistance for their return.
q advising returnees of the limits of UNHCR protection and assistance in such situations (e.g. thelack of UNHCR presence in the country/area of origin or of agreement with the authorities of thecountry of origin).
q in addition to this, UNHCR should seek to make refugees aware of any obstacles which may exist
to their re-entry to the present country of refuge.
q where possible, in the context of facilitating refugee-induced repatriation UNHCR should also try toseek ways to improve the safety of returnees in their country of origin. When return has become afact, UNHCR should attempt to negotiate amnesties and guarantees, UNHCR presence in theareas of return and so on.
q If UNHCR is able to establish a presence in the areas of return, UNHCR should aim, to the extent
possible, at exercising its returnee monitoring function (see chapters 6.1 and 6.2 ), while still not
promoting voluntary repatriation in the host country until such time as the conditions in the
country of origin may allow UNHCR to consider moving from facilitation to promotion of
repatriation.

3.2

Profile of the Refugee Community and of the Country of Origin

For protection as well as assistance planning and implementation purposes, it is vital to have detailed
knowledge of the refugee community, their culture, traditions, concerns and aspirations. Ideally, thisinformation should be obtained and updated from the early stages of a refugee situation so that it canbenefit all programmes related to this refugee group, including their possible future voluntary repatriation.
Registration and gathering of data for a profile of the refugee population should, therefore, always bedone with a view to a possible repatriation operation (see also: Registration - A Practical Guide for Field
Staff. UNHCR Geneva, May 1994, page 2.2).
In addition, refugee participation in both the design and implementation of programmes that serve themcan increase the effectiveness and efficiency of those programmes. Remember, refugee participation
makes assistance work. In-depth knowledge of the refugee population and their home country will
greatly assist to ensure consultation and participation of refugee women and men in all phases of therepatriation operation.
For concrete proposals as to how to work towards this goal, please consult A Framework forPeople-Oriented Planning in Refugee Situations. Taking Account of Women, Men and Children. UNHCR
Geneva, December 1992 and People Oriented Planning at Work. Using POP to Improve UNHCR
Programming. UNHCR Geneva, December 1994.

Suggestions for action:q On both sides of the border, strive towards having a complete and up-to-date profile of both the
refugee population and the country of origin with a focus on areas of return by regular
information-sharing and consultations with colleagues cross-border.
q Remember, women's perspectives may differ from those of men. Therefore, reflect thesedifferences distinctly in the profile of the refugee population.
q Use the information and resources of NGOs and government departments working with refugees invarious sectors in the process of compiling the profile of the refugee community. They should be
consulted and involved from the outset. This will avoid duplication of efforts. In order to solicit theirsupport and full cooperation, the methodology of data collection and the exact nature of theinformation required should be agreed with government and NGOs before the start of the exercise.
It can be beneficial to assign various partners specific tasks to obtain certain informationaccording to the agreed format and approach, with UNHCR acting in a coordinating andsupervisory role.
q If an up-dated repatriation oriented profile of the refugee population which gives due consideration
to issues pertaining to refugee women and children is not available for the planning of arepatriation operation, it is imperative that at least the data relevant for the repatriation operation
are obtained as early as possible in the planning phase. This applies not only to refugees residing
in camps or settlements, but is just as important for spontaneously settled refugees. Since
UNHCR's involvement with spontaneously settled refugees may have been less active before thestart of a repatriation programme and considering that they may reside over vast areas, due timeand attention needs to be given to "getting to know them". Only then can an operation address
their protection and assistance needs adequately.
q Use the knowledge available through the profile of the refugee population to ensure that refugee
women participate actively from the outset in the planning and implementation of a repatriation
programme.
q Parallel to the efforts in the country of asylum, UNHCR offices in the country of origin, in liaison
with their colleagues in the host country, NGOs and other relevant partners should work towards arepatriation-oriented profile of the country of origin.

q

It is recommended that a profile of the country of origin be kept updated from the earlystages of a refugee situation. This profile should include all information relevant (for bothsides of the border) for an eventual repatriation operation. It is important that this profile
contains, in a standardized way, an outline of the administrative structure of the country inas much detail as possible (e.g. province, district, towns, villages also reflecting different
names one place may have, while pointing out the one to be used for the exercise). This
profile can also serve as guides for staff undertaking information campaigns andregistration for repatriation in the country of asylum, thereby avoiding that such documents
have to be drawn up from scratch at the beginning of a repatriation operation.

Below is a summary of relevant elements for a repatriation-oriented profile of a given refugee communityand of the country of origin:

Profile of the refugee community– areas of origin (agree on standard spelling of all names of provinces, districts, towns etc. to allow
for easy use of the data by all parties concerned; agree which name to use, if one place isreferred to by several names)– causes of flight, including historical factors– ethnic and/or political and/or religious background– socio-economic/cultural background– general family composition, including gender/age breakdowns– community structure/organization–

vulnerable groups

Developments within the refugee community– how refugees generally identify themselves vis-a-vis country of origin– how they view prospects of return– specific confidence-building measures desired–

any evidence of return visits or decrease in camp population

Administrative Structure of the country of origin(as detailed as possible, with emphasis on areas of origin)

Developments in country of origin, particularly the areas where refugees come from
(focus: UNHCR in country of origin, but requires cross-border liaison with colleagues andNGOs)– political and security/military situation– law and order, including respect for human rights and humanitarian law– attitude of the local population in country/area of origin to those who fled
– change in refugee flow, especially reasons for diminution– returns of internally displaced persons–

movements along known migratory or trade routes

Political developments indicating a move towards reconciliation (to be sought by
UNHCR in country of origin in liaison with NGOs)– signals from the authorities of the country of origin as to a willingness unconditionally to allow the
refugees to return home, in particular:– general policy changes– positive public statements concerning reconciliation– attitudes towards human rights groups–

formal consultations between country of asylum and country of origin– willingness to discuss repatriation

Absorption capacity of the country of origin (to be sought by UNHCR in country of origin)– level of damage to infrastructure, especially roads, hospitals, schools, housing, sanitation, water
sources/systems– other considerations limiting the capacity of these facilities– the extent of military/paramilitary activity in returnee areas– the scale of internal displacement– availability of arable land in potential returnee areas (if relevant)–presence of land mines and other unexploded ordnance

Additional elements for the preparation of a draft plan, with cross-border colleagues,
with an assessment of the prospects for processing departures and arrivals, including:– estimate of potential caseload– logistics capacity in country of origin and asylum– effective UNHCR presence and/or coordination in both countries– presence and support of operational NGOs
– cooperation of other involved parties, such as opposition movements, refugee support groups,
human rights monitors–

financial requirements

Cultural barriers are no justification for not involving refugee women fully. Use thePeople-Oriented Planning (POP) Framework to identify adequate ways and means toensure consultation with and participation of refugee women from the planning stages ofa repatriation operation.

3.3"Organized" and "Spontaneous" Repatriation: Being Prepared

The two voluntary repatriation methods commonly distinguished are:– organized repatriation (return by means of UNHCR organized transport and possibly linked withother assistance) and–spontaneous repatriation (return by refugees' own means).

When refugees decide to return spontaneously without UNHCR assistance, UNHCR has no input into
the choice of their repatriation method. In situations where a repatriation operation is planned by UNHCR
and its partners, the choice of the repatriation method is an important decision which should be taken in
consultation with refugee women and men considering factors such as safety en route (including
landmines), distances to intended destinations, arrangements for vulnerable groups and availability ofcommercial transport between the two countries. It may be advisable to consider officially adopting both
repatriation methods in one operation, inter alia because repatriations often go through different phases
in which the two types of return are combined. Thus those who need transport assistance will receive it
and those who make their own arrangements to return are still covered by all other provisions andpossibly assistance related to their return.

UNHCR's responsibilities for refugee protection and assistance in voluntary repatriation
are engaged regardless of whether refugees are returning in an "organized" manner
under UNHCR auspices or "spontaneously" on their own.

Spontaneous repatriations are known to take place unexpectedly, sometimes in conflict situations (seealso chapter 5.1 "Repatriation during Conflict"). When this happens, UNHCR still needs to position itself
to provide timely and effective protection and assistance, to the extent possible, in the country of origin.
The lack of advance notice, planning, and possibly a legal framework makes this much more difficult.
The majority of refugees who repatriated voluntarily in past years did so spontaneously and it is likelythat spontaneous repatriation will continue to be a regular feature of refugee return.
The chances of UNHCR being prepared for a refugee-induced spontaneous repatriation, which may takeplace at any time, will be improved if colleagues are proactive in taking some of the steps foreseen
within the framework of organized repatriations. The most important of these are:•being well-informed about the refugee caseload
especially its origin, history, composition, and its view of developments in the country oforigin, and•liaising closely with the UNHCR office in the country of origin

to determine whether internally displaced persons are returning home or whether there areother developments which could lead to return movements, such as a fear of losing one's
land or property.
If the indicators for a spontaneous repatriation are present, action can be taken to identify protection andassistance needs in the country of origin as well as intergovernmental and non-governmental agencies toaddress them. In the absence of all or any of the following circumstances: conflict settlement,
fundamental change of the circumstances that lead to flight, repatriation guarantees or frameworks, theissue of assistance in the context of spontaneous repatriation requires careful handling, to avoid thatassistance rendered is misinterpreted as promotion of repatriation by UNHCR.
There are situations in which premature refugee repatriation would further destabilize already fragile
conditions. Such repatriation may, nonetheless, be sought both by the home country and the hostcountry, or by refugees themselves. Where UNHCR considers that conditions remain objectively too
uncertain to permit the fulfillment of guarantees of safety or amnesties, where the return of large groupsof refugees would severely overstretch the absorption capacity of the home country or when the politicalconsequences of return could derail a delicate political process, it is UNHCR's responsibility to provide
guidance and make its position known. In this process, the types of information obtained through theprofiles of the refugee community and of the country of origin as outlined in Chapter 3.2 will be
indispensable.
The best form of "early warning" is maintaining both objective and up-to-date knowledge about thesituation in the country of origin and staying in close touch with the refugee community's thinking on thesubject of return. UNHCR is well-positioned to be fully alert to both these aspects, and to note changes
which may lead to return movements.
UNHCR should take care that any activities relating to assessment of indicators for possible
spontaneous return movements, and thus the feasibility of voluntary repatriation, be undertaken in apolitically neutral manner, so as not to prejudice subsequent efforts which may be needed to obtain thisand other durable solutions.

3.4

Cross-Border Coordination

Any voluntary repatriation operation is a cross-border operation. The extent to which offices andcolleagues on both sides of the border cooperate and communicate can make or break an operation.
The profiles of the refugee community and the country of origin mentioned above, are one example that
illustrates the extent to which work must be done collaboratively, and information sought and sharedacross the border.

Effective and efficient cross-border coordination calls for a thorough assessment,planning, early installation and proper maintenance of a suitable communications
network connecting capitals, refugees' areas of residence in the host country and areasof return.

The importance of cross border coordination and cooperation needs to be reflected in the management
structure of the operation. Thus, when planning a repatriation operation and its staffing complement,
attention should be paid to establishing a structure that is conducive to the seamless meshing which isindispensable to a successful voluntary repatriation.

The underlying principle of cross-border coordination should be that voluntaryrepatriation operations have to be determined by the conditions, absorption capacityand preparedness in the country of origin.

Suggestions for action:
q Repatriation staff on both sides of the border as well as their partners in the operation should betrained jointly.
q In order for a repatriation operation not to be hampered by the difference in views and interests
between UNHCR in the country of asylum and UNHCR in the country of origin, the coordination
mechanism for the repatriation operation should involve those key players in the field, who have toactually deal with the sending or reception of repatriants (field to field coordination with support
from management as required).
q Once the relevant policy issues and the operational framework have been agreed upon, UNHCR
Field Officers on both sides of the border should be authorized to liaise with each other directly toagree on operational details, while keeping their Sub- or Branch Offices informed.
q Regular coordination meetings between UNHCR offices on both sides of the border, involving
government counterparts and NGOs as required, should be held to ensure that the operation
focuses adequately on the needs of the repatriants and the absorption capacity of the country oforigin and that it is adjusted properly to the determining factors on both sides of the border.
q If repatriation movements take place in an organized fashion, their pace and the number ofrefugees to be repatriated to specific areas of return during a given period should be subject to(written) agreement between the country of origin and the country of asylum and UNHCR in order
to avoid overstretching the absorption capacity of the home country.
q A "Repatriation Liaison Officer" (agreed upon in the context of repatriation negotiations) at thecountry of origin embassy in the country of asylum and vice versa may provide the UNHCR
Branch Offices with a counterpart and contact person on the spot for day-to-day coordination
concerning pressing operational issues.

3.5

Communication in Repatriation Operations: Whom Do We Talk To?

UNHCR and its partners in a repatriation operation have to maintain an open dialogue with refugees at all
times. Guidelines to this end are therefore reflected in the related chapters. This chapter focuses on theother interlocutors.

UNHCR contributing to solutions"The High Commissioner must be neutral and not a partisan to any conflict, political orotherwise, which is a root cause of the refugee problem. The only legitimate bias for theHigh Commissioner is one in favour of the refugees themselves. This bias is inherent in
the humanitarian character of UNHCR's work. To be humanitarian does not mean,
however, to be passive and reactive as may have been the case too often in the past."(1990 Ad Hoc Review Group on the Role and Structure of UNHCR)

In line with its mandate to promote solutions to refugee problems, UNHCR can and should contributeto many steps in the process leading to voluntary repatriation. As a first step, the Office can seek topromote conditions conducive to repatriation by contributing to national, regional and international efforts
to address the root causes of population displacements. There may be practical and political limits to
UNHCR's role, but it is frequently the case that UNHCR, through longstanding familiarity with the refugee
situation and key players in the country of refuge, the country of origin, and among the refugee
population, can play an understanding and conciliatory role in conflict resolution efforts.
The term "non-political" in the High Commissioner's mandate does not imply that the Office should be
totally apolitical in seeking durable solutions to refugee problems. Such solutions will invariably demanda degree of political input. UNHCR cannot play its role effectively without a thorough understanding of thepolitical context which gave rise to refugee problems and in the framework of which the resolution ofthese problems has to be sought.
The international community looks favourably at so-called 'comprehensive approaches' to refugee
problems. The basis of a comprehensive approach is to look broadly at the refugee issue in its regional
and local political, economic, historical and military context, to consider the underlying elements and to
identify whether and how international initiatives can assist in resolving them. Such initiatives may nottarget refugees explicitly but may bring about a durable solution for them as a corollary. Alternatively,
discussions on refugee issues may themselves provide a certain "humanitarian space" in which moresensitive regional concerns can also be addressed.
The report of the United Nations Secretary-General entitled An Agenda for Peace advocates active
engagement by the UN in addressing internal conflicts through preventive diplomacy, peace-making,peace-keeping, and post-conflict rehabilitation (or "peace-building"). UNHCR has increasingly beenworking in tandem with other parts of the United Nations in such activities. Each situation requires acareful analysis of how UNHCR should act to maintain the non-political and humanitarian character of its
work.

Suggestions for action:q Encourage the participation of women in peace negotiations or negotiations aimed at leading to
the settlement of any conflict.
q Ensure that refugee and repatriation related issues are considered in negotiations aiming at
conflict resolution.

q

Assist host country governments to ensure the introduction into refugee education
programmes of elements of education for peace and human rights in cognizance of therole refugee community education can play in national reconciliation.

Negotiations with governments
UNHCR's negotiations with governments in the repatriation context have as their primary aims to create
conditions favourable to voluntary repatriation of refugees and thereafter to ensure the smooth
implementation of the repatriation programme.
Dialogue with government counterparts on repatriation issues should start as soon as there areindications that voluntary repatriation may become a possibility. Government departments on both sidesof the border should be fully involved in any brainstorming and planning from the outset. This chapter
focuses on negotiations between UNHCR and individual governments, concerning tripartite negotiations
see chapter 3.6 "Repatriation Negotiations and Agreements".

Suggestions for action:
q In contexts where government counterparts have not been involved in a voluntary repatriation
operation before, consider organizing workshops to familiarize them with the principles ofvoluntary repatriation and UNHCR's role, in particular as it relates to protection, as well as the roleof the government and government responsibilities (consult: Voluntary Repatriation. Training
Module. 2nd edition. UNHCR Geneva, December 1993)
q Prepare a list of issues pertaining to the envisaged repatriation operation that need to benegotiated with the government.
q Based on that list, identify the various government departments which need to be consulted.
Remember that in a repatriation context UNHCR may have to work with government departments
which were not previously involved in the refugee programme (e.g. Customs, Central Bank,
veterinary services etc.). It is important that they be involved in the planning process as early as
possible.
q Identify in cooperation with the government counterparts a suitable coordination mechanism toensure that issues to be negotiated can be taken up in a forum that is acceptable to allconcerned and facilitates decision making (e.g. working group on voluntary repatriation,
repatriation committee, inter-ministerial working group with UNHCR participation).
q Use this coordination mechanism as a vehicle to maintain the dialogue with the relevant
government departments throughout the repatriation operation.

q

Based on the parameters of the operations plan negotiated with all parties, agree on aclear division of responsibilities between the various government departments, UNHCR
and NGOs. Give consideration to doing this in writing (e.g. in the form of a chart listing
activities and actors) for future reference of all parties involved.

Contacts with Non-State Entities
UNHCR can, within its strictly non-political and humanitarian mandate, serve as a bridge ofcommunication between the parties concerned. In the past, this was interpreted as limiting contacts
with non-recognized bodies. However, the UNHCR Executive Committee has confirmed in its
Conclusion 40 (XXXVI) (e) (1985) that the High Commissioner's mandate of seeking durable solutions
empowers her to take initiatives by "promoting dialogue between all the main parties, facilitating
communication between them, and by acting as an intermediary or channel of communication." Thesame conclusion states that "it is important that [the High Commissioner] establishes, wheneverpossible, contact with all the main parties and acquaints herself with their points of view."
In the promotion of solutions to refugee problems, UNHCR acts alongside many others, ranging fromthe refugees themselves, the governments concerned, other parts of the UN system, inter-governmental
and non-governmental bodies, and the media. In addition, non-recognized entities such as armies or
militias may be involved. A non-state entity such as a liberation movement or de facto authority may
exercise effective control over parts of the country to which refugees wish to return. In such cases, theparticipation of the non-state entity in discussions on durable solutions and conditions under which
voluntary repatriation can take place is essential.
UNHCR's involvement is not linked to the formal status of the parties. However, it must be understoodand made clear that UNHCR's contact with any non-state entity takes place:•

without prejudice to the political issue of recognition or status;•with the consent or acquiescence of the state(s) concerned, or as part of peacemaking

efforts by the United Nations or relevant regional organizations.
In practice, contacts with non-state entities or ostracized or non-recognized governments need to behandled with care. They should not add to prevailing tensions. The nature and scope of UNHCR's
contacts with non-state actors must be determined according to the particular situation. Its rationale
must always be the compelling need, at the field level, to provide protection and assistance, to promote
the principles and objectives of international humanitarian and human rights law, and to ensure
humanitarian access.

UNHCR should, to the extent possible, keep channels of communication open with allparties to the conflict pertaining to a refugee situation in order to be able to work
actively towards creating conditions conducive for return rather than waiting passively
for conditions to change so that refugees can volunteer to return.

Suggestions for action:
q Become knowledgeable about the structure of the non-state entity you consider dealing with. It
may be very different from the government structures you are used to. The central
command/authority may not have full control of their forces/representatives in all areas of thecountry. Assess the need for parallel contacts at different levels or in different geographical areas.
q Try to create government understanding for UNHCR's need for a non-political dialogue with
non-state entities which are parties to a conflict.
q Involve churches, NGOs or local human rights groups which have dealings with a non-state entity
to establish contact and/or facilitate negotiations.
q Consult ICRC and try to benefit from their experience in dealing with non-state entities.
q Consider designating different focal points in the office for negotiations with government andcontacts with non-state entities.
q Do not assume that the non-state entity is familiar with UNHCR, UNHCR's mandate and the way
UNHCR operates. To establish a fruitful working relationship, consider a detailed introduction to
UNHCR before addressing specific topics.
q In negotiations, spell out clearly the parameters which determine UNHCR contacts with non-state
entities in order to avoid false expectations based on an incorrect assessment of UNHCR's role.
q Never disclose information UNHCR has received from either party to a conflict to the other without
prior agreement of the party concerned. Underline this principle while negotiating.
q Avoid any measures aimed at "framing" UNHCR into recognition (pictures with UN flags, vehicles
etc.).

q

When communicating with representatives of non-state entities, do not use forms ofaddress or titles which might imply official recognition.

Cooperation with NGOs
NGOs play an important role in refugee assistance as well as repatriation programmes, often as
implementing partners of UNHCR. UNHCR's leading and coordinating role in voluntary repatriation

operations places UNHCR in an ideal position to ensure that NGOs are consulted and kept informed,
and that their experience and expertise benefit all stages of a repatriation operation.

Suggestions for action:
q If one does not already exist, establish a coordination mechanism with NGOs (e.g. repatriationcommittee, working group) from the onset of repatriation planning. Keep NGOs fully informed ofrepatriation plans and achievements from the planning to the post-return phase. They have toplan, adjust, scale down or expand their programmes according to the rate of repatriation.
q Establish a network for information sharing with NGOs. Consult NGOs on information required forthe profile of the refugee community and the profile of the country of origin.
q If necessary, train NGO staff on the principles of voluntary repatriation and UNHCR's role inrepatriation operations, in particular as it relates to protection.
q Agree on a clear "who does what" division of responsibilities with NGOs in the context of therepatriation operation.
q In your efforts to involve refugee women in the planning and implementation of the repatriation
programme, consider improving access to refugee women through NGO programmes targetingrefugee women. Women's groups, skills training programmes, feeding centres and so on may besuitable environments for consultations with refugee women. The involvement of NGO workers withwhom the women are familiar may facilitate an open discussion.
q Encourage NGOs to provide UNHCR with information on possible protection concerns andfollow-up to verify information provided.
q Consult NGOs when trying to find a solution to problems of individual refugees with whom they are
working and familiar. Joint counselling sessions for e.g. vulnerable individuals may be a way tobenefit from their experience and knowledge.

q

As necessary and appropriate, facilitate cross-border coordination and exchange between
NGOs and authorities working in the same field or for the same target group. Let NGOsin the country of origin benefit from the experience of NGOs working in the country ofasylum and vice versa, since they will be dealing with the same persons during different
stages of the programme. Work towards cross-border continuity of programmes.

(See also the nine recommendations specific to voluntary repatriation which are part of the "OsloDeclaration and Plan of Action" that emanated from the global NGO and UNHCR Conference in June
1994, Annex 8)

3.6

Repatriation Negotiations and Agreements

Experience has shown and the Executive Committee of the UNHCR Programme has reiterated in 1985
that tripartite commissions composed of the country of origin, the country of asylum, and UNHCR area good way to build confidence, resolve differences, and secure a level of agreement and commitment tothe basic principles of voluntary repatriation. Such commissions and their possible technical ad-hoc or
sub-committees also have a role to play concerning the practical aspects of planning, implementing andmonitoring voluntary repatriation operations.
UNHCR recommends that a tripartite commission be established as soon as possible when voluntary
repatriation can be contemplated. Depending on the situation, this may even be in the immediate
aftermath of an emergency response. UNHCR must seek to be fully involved in preliminary consultations
which may take place between the two governments concerned, and a tripartite commission is a goodforum for this. It also offers a better understanding of the conditions which led to the exodus, ofdifferences in points of view between the governments, as well as the concerns and demands of the
refugees and the international community.
UNHCR should, however, not enter into (tripartite) repatriation arrangements without due consultation
with the refugee women and men concerned. This includes situations where repatriation forms a part of apeace plan.

In initiating formal repatriation-related negotiations, UNHCR must always ensure that
repatriation planning does not gather a momentum of its own, independent of theconsiderations of the refugees.

The refugee community should be kept informed of the progress of repatriation negotiations. Formal
representation of the refugee community can be considered. Whenever the refugee community is notdirectly involved in repatriation negotiations, UNHCR must develop and maintain regular communications
with the refugees throughout the process. The main purpose is to share information on the progress oftalks and on information provided by representatives of their home country, but at the same time to get
feedback on their reactions and concerns. At a later stage, the refugees' input with regard to the timing,organization and order of repatriation, as well as the identification of vulnerable groups with special
protection or assistance needs, will be essential.
Where political or other circumstances may render it difficult to enter into tripartite negotiations andagreements, UNHCR may consider bilateral negotiations and bipartite repatriation agreements ormemoranda of understanding with both the country of origin and the country of asylum. In suchsituations UNHCR's cross-border coordination role may have to be even more pronounced since themechanism of bilateral negotiations and agreements does not lend itself as easily as a tripartite context
to achieving a common understanding of goals and implementation mechanisms.
While there is no legal limit to the number of parties to a repatriation agreement, agreements among
more than three parties require particular care so as to distinguish which obligations are to be fulfilled bywhich parties. Too many parties may blur this important issue. It may be preferable to designate someof those involved as "observers" where their role is an indirect one.
Other international or regional intergovernmental organizations or NGOs may also participate inmeetings of repatriation commissions and similar consultations, formally or in an observer capacity.
UNHCR is also party to repatriation agreements which include UN development bodies as guarantors of
post-repatriation assistance.
A milestone in negotiating voluntary repatriation is the signing of the repatriation agreement (see Annex
5 "Sample Tripartite Agreement"). Such agreements must include the following core protection
elements:•

Guarantees of UNHCR's free and unhindered access to all refugees and returnees and freeaccess of all refugees and returnees to UNHCR.

•

Refugees' access to detailed information on the advisability and feasibility of repatriation undercurrent conditions.

•

Adequate safeguards for the voluntary character of the repatriation.

•

Guarantees, by way of amnesties or other official declarations.

•

Safety and dignity of repatriants/returnees.

•

Assurances of non-discriminatory treatment on return, including access to official documentationand citizenship including for children born abroad.

•Assurances of no unjustifiable interference in refugees' free choice of destination and place ofresidence in their home country. Freedom of movement in accordance with national laws.

•

Exemption from customs duties, tariffs etc. of repatriants' (returnee's) personal and communal
property.

•

Applicability of assurances, guarantees and other relevant clauses of the agreement tospontaneous repatriants.

•

Responsibility of the government of the country of origin to inform UNHCR about every case ofarrest, detention or legal proceedings involving returnees and to provide UNHCR with the relevant
legal documentation on these cases as well as granting UNHCR free access to returnees indetention centres, prisons etc.

•

Continued granting of asylum and protection for those who choose not to repatriate andremain refugees (possible residual caseload), and for newly arriving refugees.

While there is undoubtedly a need for flexibility in order to take into account the particularities of eachrefugee situation, UNHCR should also ensure that the following issues are considered, as applicable:•

Measures to ensure the fundamental principle of preserving family unity.

•

Measures to facilitate advance visits by refugee women and men to the country of origin, if
appropriate and necessary, to allow them to obtain and share first-hand information on conditions
there.

•UNHCR's role in the registration for voluntary repatriation and the information campaign.

•

Use of the VRF and its functions.

•

Agreement to waive or reduce to a minimum usual border procedures (i.e. immigration, customs,
health, veterinary and other formalities).

•

Use of designated border crossing points for repatriation movements.

•

Legal recognition of changes in refugees' personal status which occurred abroad (such as births,
deaths, marriages, adoptions, divorces).

•

Legal recognition, to the extent possible, of school and training certificates or diplomas obtained
abroad.

•Particular attention to the personal security of refugee women and special measures to care for
especially vulnerable individuals (vulnerable groups) during their return and reintegration process.

•

Recovery of or compensation for movable and immovable property left behind by returnees,mechanism for recovery/compensation.

•

Returnees' access to land.

•

Use of two-way cross-border travel authorizations for staff involved in the operation.

•

Exemption from the relevant taxes, duties and levies of all relief goods, materials and equipment
required by UNHCR and its implementing partners for the operation. Expedited clearance andhandling of such resources.

•

Establishment and use of communication systems, frequencies etc.

•

Opening of additional UNHCR (Field) offices and UNHCR field presence, as required.

•

UNHCR's choice of implementing partners; involvement of NGOs and other entities.

•

Undertakings by the countries of origin and asylum to ensure the security and safety of UNHCR
staff and all other personnel engaged in the voluntary repatriation operation.

•

Designation of Repatriation Liaison Officers at the embassies in both capitals.

The repatriation agreement, the main element within the legal framework of arepatriation operation, should be shared with all UNHCR and government core staff
involved in the operation, including field staff. The agreement will provide them withguidance as to underlying principles and policies and serve as a tool in negotiations
concerning specific problems (e.g. export of refugees personal belongings, borderprocedures).
Both in the country of origin and in the country of asylum local instruments like
UNHCR Branch Office Agreements, Sub-Agreements etc. may contain clauses
relevant to the legal framework of voluntary repatriation and can provide a basis fornegotiations and interventions.

It has to be noted, however, that in exceptional circumstances where there is no government authority tonegotiate with in the country of origin to which refugees wish to return, UNHCR may have to liaise andnegotiate voluntary repatriation operations with local chiefs, elders, religious leaders or any othernon-government authority exercising powers otherwise held by government authorities in a given area orcountry. The principles and guidelines outlined above apply, as appropriate, to such situations as well.
The important consideration is that the leaders and the community to which refugees will be returning
accept the return and undertake a commitment to ensure that the fundamental rights and freedoms of
returnees are respected.

3.7

New Arrivals

At a time when voluntary repatriation is being promoted or facilitated, there may be a reverse movementtaking place, involving new asylum-seekers, or returnees forced to flee a second time. As a generalprinciple, the existence of a voluntary repatriation operation must not undermine refugee protection,
including the principle of non-refoulement. Returnees, if they are in need of renewed international
protection, have the right - just like any other asylum-seekers - to seek and to enjoy asylum andprotection. They should have access to status determination procedures to establish their case in thelight of the new conditions which compelled them to flee.
If a refugee group, whose voluntary repatriation UNHCR is actively promoting, has been granted refugee
status by means of prima facie (group) determination, individual status determination of new arrivals
from the same group and returnees seeking renewed international protection should be a matter ofcourse. If necessary, this should be negotiated and agreed upon with the government of the host country
in the context of repatriation negotiations.
In cases where camp registers have been fixed (closed) prior to the start of a massive voluntary
repatriation operation, it may also be helpful to consider making separate assistance arrangements, ifany, for new arrivals including returnees seeking renewed international protection.
The aim of these measures is to provide international protection to those who need it, while avoiding a"revolving door" phenomenon caused by traditional migration patterns or return motivated by personal

convenience rather than by refugee related reasons.

3.8

Residual Caseload

The element of choice which is inherent in a voluntary repatriation means that, whether UNHCR is
promoting or facilitating the movement, there may be refugees who decide not to repatriate. This may bebased on a variety of factors. For some refugees, it may be due to their own perception or assessmentof the security situation in their country as it directly affects them. Traumatic experiences before or
during flight may also cause refugees to choose not to return home.
The group of refugees who remain behind after a large-scale repatriation actively promoted by UNHCR
are generally referred to as the residual caseload.
Attempts to identify the potential residual caseload should be undertaken early in the voluntary
repatriation operation and ideally provisions on how to deal with a possible residual caseload should be
included in the (tripartite) repatriation agreement.

The starting point in identifying appropriate solutions for a possible residual caseload isthe principle that until conditions for the cessation of their refugee status exist, refugees
remain entitled to international protection.

In other words, a refugee may continue to refuse to avail himself or herself of the protection of his or her
country of origin so long as the circumstances in connection with which he or she has become a refugee
have not ceased to exist.
This should be determined on a case by case basis through interviews with a view to ascertaining
whether the individual not wishing to return is still in need of international protection. In particular where
refugee status has been granted on the basis of prima facie (group) determination or under temporary
protection arrangements, the individual determination of status following a mass voluntary
repatriation should be explicitly negotiated with the government of the country of asylum.
Persons determined in this procedure as still requiring international protection continue to be treated as
refugees. Unless the country of asylum grants them permission to stay as a group, persons no longer inneed of international protection should be treated according to the applicable aliens/immigration laws of
the country of asylum, with due consideration given to granting residence permits or naturalization tocompelling humanitarian cases.
After many years of exile, there may be a group of especially vulnerable individuals without family
support (in particular elderly and seriously handicapped refugees) who have lost all contacts with theircountry of origin and tracing efforts for relatives, who could support them upon return, have failed. For
such refugees the only places and people they still relate to are in the country of asylum. UNHCR
should work closely with the host government to seek a durable solution in the country of asylum onhumanitarian grounds for such persons and others in a similar situation, although they no longer needinternational protection as refugees.
Even if cessation of the circumstances that led to the need for international protection has come topass, there may be "compelling reasons" justifying continuation of refugee status on humanitarian
grounds as provided for in Article 1 C (5) and (6) of the 1951 Convention.

Chapter 4 - Voluntariness: Practical Measures
4.1

Establishing the Voluntary Character of Repatriation

For UNHCR to ensure and to satisfy itself that repatriation is voluntary, free and unhindered access to
the refugees is necessary. In turn, refugees have to have free access to UNHCR without fear of
disadvantages or reprisals resulting from such contacts. This applies to camp situations as well as tospontaneously settled refugees. UNHCR needs to monitor conditions and developments inside refugee
camps and in spontaneously settled communities which could affect the voluntary character of thedecision to repatriate.
The significance of individual choice is an important safeguard against the forced return of a refugee.
However, collective intent and collective decision-making may also be relevant in the context of voluntary
repatriation. In some societies, the concept of individual prerogative is weak: Identity as well as physicaland economic security are defined in relation to a particular group. The role of acknowledged refugee
representatives (such as traditional chiefs, religious leaders or village elders) in the decision-making
process concerning repatriation can therefore not be underestimated.
•

Considering that leadership structures still tend to be male dominated, UNHCR should ensure, tothe extent possible, that the voice of refugee women is heard and that refugee women have achance to actively participate and influence the collective decision-making process.

•

UNHCR should play an active role in ensuring that collective decision-making
mechanisms respect the position of those refugees who do not wish to repatriate.

While it may be difficult for UNHCR in certain situations to have direct access to collective
decision-making processes, UNHCR should offer its inputs and participation by conducting information
campaigns for specific groups or organizing discussion sessions. In situations where collective decision
making can be expected to have a strong impact on the repatriation process, UNHCR should:
q avoid talking only to refugee leaders.

qconsult with individual refugees and groups of refugee women and men to ascertain andverify to the extent possible that the leaders are true representatives of the refugees'
interests and concerns.

UNHCR must intervene where there is any evidence of coercion or pressure.

Refugee repatriation is not voluntary when•host country authorities deprive refugees of any real freedom of choice through outright coercion ormeasures such as, for example, reducing essential services, relocating refugees to hostile areas,
encouraging anti-refugee sentiment on the part of the local population.

•

factions among the refugee population or exiled political organizations influence the refugees'
choice either directly by physically pressuring them to return, or indirectly by activities such as
disinformation campaigns about the risk of remaining in the country of asylum or dangers related
to returning home.

•certain interest groups in the host country actively discourage voluntary repatriation bydisseminating false information including incorrect promises of assistance, economic
opportunities or improvement of the legal status.

In such cases it is essential to declare clearly to the authorities concerned that UNHCR is opposed tothe action and to seek corrective measures. This should be done both in the field and at Headquarters
and, if necessary, at the highest level through the intervention of the High Commissioner.
While UNHCR must, even in cases of non-voluntary return, seek to ensure the safety of the expellee(including, if necessary, through resettlement), care should be taken to avoid actions which may"encourage states to abrogate their responsibility towards those seeking asylum" (IOM/78 FOM/77/92,p.42). UNHCR's primary duty is to promote respect for, and prevent the erosion of, the principle ofnon-refoulement.
Suggestions for action, if factions of the refugee population consciously disinform otherrefugees on issues pertaining to their repatriation:
q Establish and maintain a dialogue with the refugee population (and not only with its leaders) on
the issue of their return home. Carefully assess which channels of communication to use and how
best to involve a representative cross-section of the refugee population in the dialogue.
q Identify and analyze which sources of information are used by the factions of the refugee
population disinforming refugees about return and their specific interests that motivate thedisinformation.
q Strengthen the information exchange between UNHCR in the country of origin and in the countryof asylum with respect to both the situation in the areas of return and the situation of individual
returnees. It is of utmost importance that UNHCR in the country of asylum is informed in detailand is up-to-date when sharing information with refugees.
q Increase and strengthen UNHCR's capacity to conduct information campaigns in terms of humanand material resources.
q As part of confidence-building, be as transparent as possible about UNHCR's aims and objectives
as well as implementation mechanisms when dealing with refugees.
q As appropriate, try to liaise with the relevant authorities in the country of origin and the country ofasylum to solicit their support against disinformation of refugees.
q Try to become a trusted source of information to the influential refugee representatives.
q Ensure that all refugees have access to the information provided by UNHCR and that theindependence and neutrality of those who provide it is recognized by all.
q Provide as much information that can be substantiated by facts and visible proof, so that it cannot
be disputed (use photos, videos, films).
q Arrange regular cross-border visits involving, local authorities, returnees and UNHCR staff (involveother agencies as appropriate) to provide refugees with first-hand information about the situation in
their country.
q Set up mechanisms that allow those refugees who disagree with their leaders conducting
misinformation campaigns to approach UNHCR and make their views known without fear of
reprisals.
q Consider, as appropriate, denouncing publicly the sections of the refugee population providing
disinformation.

4.2

Information Campaigns

Only an informed decision can be a voluntary decision. It is therefore important toprovide bridges which refugees can use to gather information from sources they cantrust.

Information campaigns are UNHCR's core responsibility and principal mechanism to promote voluntary
repatriation and to ensure that refugees' decisions are taken in full knowledge of the facts. Where
UNHCR is only facilitating (spontaneous) repatriation, information campaigns with a view to promoting
voluntary repatriation are not normally appropriate. However, the provision of accurate and objective
information on the situation in the country of origin by UNHCR will be an important activity. When
providing information in the absence of an intent to promote repatriation, some of the following methodsof information-sharing may still be useful.
The methods of sharing information may include:•

posters and leaflets•

verbal presentations at public or community meetings•

broadcasts on public address systems•

audio tapes, videos or films•

establishment of refugee information committees•

house-to-house visits by UNHCR staff and information committee members•

individual counselling•

approaching refugees through NGO networks, churches and other groups•

advance parties, including refugee women, for reconnaissance visits to areas of return, followedby reports back to the community. Such visits must be limited to activities of a non-politicalnature and directly related to voluntary repatriation.

•

visits by authorities of the home country to the refugees, provided that the refugees have been
consulted and have no objections or reservations. Provided that it is politically acceptable, it may
be of great confidence-building value if following a peace accord, representatives of both/all parties
to the conflict jointly or consecutively visit refugees.

•

provision of publications (newspapers, etc.) and possibly radios to reading/listening groups toenable refugees to follow the news on their country•

reaching and consulting with refugee women through women's groups and representatives, NGOprogrammes focusing on or involving women. Health clinics, vaccination points, feeding centres
are some of the venues where women are likely to gather.

•cultural performances, song and drama•in the absence of a postal system or an ICRC system of "Red Cross family messages" that allow
refugees to communicate with their relatives still in the home country, UNHCR may as a means of
information sharing as well as confidence-building consider (with the consent of bothgovernments) setting up a postal service by field staff in both countries, collecting letters which
are then delivered to the country of origin or to the camp.

Through knowledge of and consultation with the refugee women and men, ensure thatmeans of information dissemination are culturally acceptable in order to avoid
misperceptions and alienation.

An information campaign should, as appropriate, include the following:•a description of the conditions in the country of origin in general, as well as details of the situationin specific area(s) of return, including the level of security and problems such as the presence of
landmines. Positive elements like infrastructure rehabilitation projects, QIPs etc. should also be
included.

•

information as to the precise nature of UNHCR's assistance and protection role in both thecountry of asylum and the country of origin as well as information on assistance that returnees
cannot expect so that they can prepare themselves adequately.

•

the text of guarantees or assurances provided by the government of the home country,
supplemented by explanations as to their content and scope, as appropriate.

•

how to contact UNHCR upon return in the country of origin in case of protection problems.

•

information on the roles of other organizations and partners involved in the repatriation operation
and rehabilitation/ reintegration programmes.

•

repatriation procedures including customs, immigration and health formalities; any restrictions
concerning personal or communal property refugees are allowed to take.

•registration procedure and documentation (VRF).

•

timing and phasing of the operation.

•access to land for residential and agricultural purposes, access of female returnees to land. Do
male and female heads of returnee households have the same access to land?

•

specific information for vulnerable groups on special arrangements made for them.

•de-registration procedures from the assistance programme, if any.

•

procedures and options for those, who do not wish to repatriate.

•

if applicable, the importance of the participation in mine awareness training courses andtheir non-military character should be stressed (see also chapter 6.5 on "Landmines" ).

Information campaigns should not be a one-way channel of communication. To address
refugees' information needs adequately, UNHCR has to listen to the questions andconcerns of refugee women and men concerning their repatriation.

When designing and implementing an information campaign, the following should be taken into account:Access to updated information. The entire refugee population is entitled to direct access to theinformation campaign. It is also important that the information be kept current, which may mean regular
updating throughout the campaign in cooperation with UNHCR in the country of origin.
Objectivity and accuracy. UNHCR, and individual colleagues in such operations, are not "at fault" if
refugees decide not to return home. They are at fault, however, if false information is conveyed with theacquiescence of the Office. The information campaign must be objective, accurate and neutral. It is notpropaganda, and care must be taken not to paint an overly rosy picture of the return. Refugees should
be fully informed of the limits of UNHCR's protection and assistance following their return. They must be
informed of any obligations which return will place on them. Finally, they need to know about what will
happen in the event they decide not to volunteer for repatriation (see chapter 3.8 on "Residual
Caseload"). If required, obtain guidance and advice from professionals in the field of public information.
Clearance of information with other parties. If possible, information provided by UNHCR in oral or
written form should be agreed with both the government of the host country and the government of thecountry of origin (the latter possibly represented by the Embassy). As a confidence-building measure,pamphlets and posters can be signed by representatives of these three parties. If all parties agree on theinformation to be provided, situations where refugees receive different information from different sources
will be avoided.
Refugee women. Consideration has to be given to how the information campaign can be tailored to theneeds of refugee women. Use the expertise of persons trained in gender-sensitive techniques. Womenshould be given adequate opportunity to express their views on the repatriation as part of any designatedrepresentatives of the refugee community, as individuals, and as a group. Refugee women should be
actively involved in the planning and implementation of the information campaign (e.g. throughparticipation in information committees). In contexts where women are unlikely to participate in meetings
also attended by men, separate information meetings and counselling sessions should be set up forrefugee women. If information committees are established, a women's information committee is needed
as well. It is important to note that the principal concerns expressed by women in connection withrepatriation may not be identical to those voiced by men. If this has been identified, the informationneeds of women have to be addressed with the same attention as the concerns and questions raised bymen.
Arrange the timing of information and counselling sessions in a manner that allows refugee women toparticipate without neglecting their daily routines.
Pay attention to possible different language skills and literacy rates of women and men in a given
refugee situation. For instance, if refugee men were more likely to work in the formal sector in the
country of origin, they may speak the official language and have a higher literacy rate, while women may
only speak and understand a local language and will not have direct access to written information.
Ideally, information should be provided in the first language of the refugee population or a language as
close to that one as possible.

Ensure that refugee women and men have the same access to information pertaining totheir voluntary repatriation.
Ensure that ground level support staff have full information to share and are notconfined to a basic need-to-know short list which supervisors may have determined.

Refugee Children. Organize programmes and activities to assist children in the process ofreorientation and psychological preparation. Children should be provided with accurate information. They
should be given the opportunity to express their questions, fears and insecurities, and they should belistened to. Video films and pictures of their home areas are helpful. Mini surveys to determine theextent to which realities are understood can be considered. Bear in mind that many refugee children areborn in exile. They may be "repatriating" to a country and area they have never seen and only know offrom hear-say.
Ensure that there is a focal point for children's needs, for example an NGO with broad child experience.
Setting up a counselling programme for children and adolescents that is pro-active in attempting to
identify, understand and address children's needs is recommended. Such counselling has proved helpful
not only in improving decision making but also in identifying children or families potentially in need ofassistance upon repatriation.
Sharing of information with partners in the refugee programme. In order to avoid that conflicting
information on the voluntary repatriation operation is circulating among different parties and possibly
passed on to refugees, it may be beneficial for UNHCR to first brief government counterparts and NGOs
before disseminating information to refugees. All written information like leaflets can likewise be sharedwith government and NGOs first.
UNHCR officers in the country of asylum need first hand information. UNHCR officers in the
country of asylum need to be adequately informed about the situation in the country of origin and inparticular the conditions in the areas of return relevant for refugees they are dealing with. Cross-bordervisits by UNHCR officers and their staff to the country of origin prior to the commencement and during
the repatriation operation will therefore greatly enhance the effective execution of the information
campaign and allow them to promote voluntary repatriation with the realities in the country of origin in
mind.
Information campaigns targeted at spontaneously settled refugees. If UNHCR has undertaken
also to offer repatriation assistance to spontaneously settled refugees and even more so in situations inwhich UNHCR may not have had contact with this refugee group before the start of a repatriation
programme, information campaigns for spontaneously settled refugees have to start as early as
possible. The refugees will first need to acquaint themselves with UNHCR as an organization, gain
confidence in UNHCR and its implementing partners and understand in detail the assistance offered tothem, before they can take an informed decision. It will usually be much more difficult to ensure that
correct and comprehensive information reaches spontaneously settled refugees than this would be in acamp situation with established channels of communication between UNHCR and the refugees. Thus
information campaigns for spontaneously settled refugees need to start earlier than in a camp situationand more effort needs to be spent to ensure effective dissemination. The importance of the use of mass
media in this context cannot be overemphasized. The local communities in which refugees have settled
should be a target group of the information campaign as well in order to avoid to the extent possible
conveying of distorted information to their refugee neighbours. The cooperation of the local
administration, local leaders etc. in this context is a key element to ensure adequate UNHCR access to
the refugees.
Sensitization of local communities in the home country. One aspect of the information campaign tobe conducted in the home country is the sensitization of the local communities to which refugees will
return. The objective is to minimize social or political disruption in connection with the repatriation. An
important part of it is likely to be the assurance that rehabilitation and reintegration programmes will
include and benefit the entire community.

4.3

Interviewing, Counselling and Registration

Registration for voluntary repatriation is a core UNHCR responsibility and a key
component of protection as it constitutes the means by which refugees voluntarily
indicate their interest in returning to their home country under the UNHCR voluntaryrepatriation programme.

The interviewing, counselling and registration process is one of the most practical methods ofdetermining the voluntary character of a repatriation. It is normally accomplished by completing a
Voluntary Repatriation Form (VRF) (see Sample VRF, Annex 4 ), which inter alia records the
refugee's declaration of the voluntary nature of the decision to return, the choice of destination, family
status, and profession or skills. The VRF data also helps to identify vulnerable groups, the planning oftravel, and the need for any supplementary documentation (on registration also see: Registration - A
Practical Guide for Field Staff, UNHCR Geneva, May 1994).
The VRF should be distinguished from the Voluntary Repatriation Application Form (VRAF), which isused in exceptional cases where a (security) clearance prior to the repatriation movement is required by
the authorities of the country of origin. Such prior clearance of repatriants should be avoided, since it
may negatively affect the confidence of refugees that they are welcome in their country and willcomplicate and delay operations considerably.
Any refugee needing UNHCR assistance in tracing family members or in being reunited with themshould fill in a Tracing Form at the time of registration (see chapter 7.3 "Tracing"), if not done
previously.
Registration for voluntary repatriation should not be directly linked to any other registration or verification(such as care and maintenance assistance). Linking the two may create confusion for the refugees bygiving the impression that one needs to register for voluntary repatriation in order to be entitled toassistance in the country of asylum. This may seriously jeopardize voluntariness.
Unless this is already done at regular intervals, it may, however, be advisable to undertake a verificationof the refugee population (establishing the number of refugees present) prior to the start of registration forvoluntary repatriation of larger refugee groups. This will assist in operations planning as well as facilitate
proper de-registration of departed repatriants from the assistance programmes in the country of asylum.
For the registration to benefit the operation on both sides of the border, the format of the VRF should be
agreed upon between UNHCR and authorities of the host country and the country of origin. Clear
guidelines for the completion of the VRF should also be worked out to suit the requirements on bothsides of the border.
The following are important protection elements to be considered during the interviewing, counselling andregistration process:Free access by all refugees. Every refugee, whether living in an organized settlement or not, shouldhave unhindered access to the registration process. Persons not previously registered as refugees but
who now make this claim should also be given access and repatriation assistance, subject to a
determination that they are indeed refugees. Precautionary measures, however, need to be taken to
avoid a "revolving door phenomenon" whereby refugees once repatriated return to the country of asylum
and try to be repatriated a second time to receive multiple assistance (see also chapter 3.7 on "New
Arrivals").
Privacy and confidentiality. Registration should be conducted under conditions of confidentiality,
without any form of scrutiny or pressure by any parties. In order for refugees to be able to clarify any
issues of concern prior to signing the VRF, counselling services need to be available where registration
takes place.
Consideration should be given to determining registration and counselling times in a way that gives
women the opportunity to address their concerns without the presence of men (e.g. at times when men
are usually occupied with other activities). In any case, one female member of the registration teamshould be in attendance at all times to interview, counsel and register women as required.
Involvement of government authorities. The involvement of government authorities in registration forrepatriation should be limited to exceptional individual cases where assistance in the verification ofcitizenship is required.
Role of VRF. The purpose of the Voluntary Repatriation Form should be explained to the refugees. If
agreed by all parties, the VRF can serve as a "de-registration" form in the host country and a travel andidentity document in the country of asylum and the country of origin. In the country of origin, it can also
serve as a form of identification of returnees for assistance and protection purposes.
Registration and cessation. It should be explained to refugees and authorities alike that registering forrepatriation does not automatically constitute "re-availment of national protection" under Article 1 C (1) of
the 1951 Convention. Refugees do not automatically cease to be refugees through an act of registration,but only once they have crossed the border into their home country.
Freedom to withdraw registration. Refugees should be informed of their right to change their minds
and withdraw their registration for voluntary repatriation at any time during the process. They should also
be informed about the freedom to change their choice of destination, within practical reason.
Training of registration staff. Registration for repatriation should not be viewed as a merely clericaltask. It involves inter alia interviewing of the potential repatriants to obtain the relevant information,
counselling them on issues of concern, answering questions on repatriation related issues, assessing
vulnerability. Therefore staff tasked to conduct registration need to receive comprehensive training before
they start performing their functions. This training should include the following:– basic protection principles governing voluntary repatriation– guidance as to how to ascertain the voluntary nature of the decision to repatriate– interviewing and counselling skills– guidelines how to complete the VRF– detailed information on the country of origin with the view to give staff the necessary knowledge to
identify correctly the intended destinations of repatriants as well as to provide backgroundinformation for counselling– attention to refugee women and children specific issues and concerns– guidelines as to how to assess vulnerability since a column to this effect should be contained inthe VRF–assistance provided to repatriants on both sides of the border.

Completing the VRF – The registration process. To work towards maintaining family unity during therepatriation process as well as in view of the requirement of voluntariness, no refugee should be
registered for repatriation in his or her absence. If a family wants to be registered, all the members haveto be present. If a member of the family is unable to come to the registration point for any valid reason(vulnerability, illness etc.) registration staff should undertake home visits. Remember, the absent person
may not wish to repatriate or may wish to return to a different destination.
To give all adult repatriants the same means to establish their eligibility for repatriation related protection
and assistance, each adult family member (18+ years) should receive his or her own VRF andsign/thumbprint the declaration of voluntariness. This includes spouses. All VRFs issued for one family
can then be "linked" through a common "family number" or "group number" to ensure that the family istreated as such during all stages of the operation. Minor children should be entered on the VRF of thefather or the mother, depending on the agreed practice in the country of origin pertaining to the issuanceof passports or other identity documents. If the practice in the country of origin does not provide any
guidance on this issue, it should be left to the family to decide whether the children should be enteredon the father's or the mother's VRF. In the case of a dispute, the UNHCR officer in charge of theregistration should have the prerogative to decide. In cases of polygamous marriages, the children of thesecond, third etc. wives should be entered on the VRF of the mother, while the guideline above should

be applied to the husband and his first wife.
Interpreters. If the UNHCR officer in charge of the registration and/or the registration staff do not speak
the first language of the refugees or a language that refugees are sure to understand well enough for theinterviewing and registration process to be meaningful, qualified interpreters need to be included in theteam. Social/cultural norms may make it necessary to have a male and a female interpreter on a given
team.
Interviewing a family – Should both spouses always be interviewed? In order to avoid an artificial
separation of family members during the interviewing and registration process, which may possibly
cause alienation, families should be interviewed as such without separating adult members, unlessindications give rise to concern. In any case, each adult family member will confirm his or her decision
to repatriate by signing his or her VRF. Registration staff should, however, be trained to watch out forsigns which may call for a more detailed or separate interview. If the registration staff have reason tosuspect that the wife may not fully agree with the husband's decision to repatriate or his choice ofdestination, individual counselling becomes necessary.
In some cases a separate interview of the wife may be warranted. Such cases could include:– a wife who was more politically active– a wife not of the same ethnic or religious community as her husband–

a wife whose personal experience (such as sexual violence) might prevent her fromreturning safely and with dignity.

The choice of intended destination. As outlined earlier, refugees should be allowed to have thefreedom to choose their intended destination. UNHCR should not interfere with this decision during theinterviewing and registration process. However, counselling may be required in some cases. Refugees
who were internally displaced before crossing an international border may wish to return to an area
where they lived during a period of internal displacement. Many refugees may have married spouses
from other areas of origin than their own during internal displacement or in exile. In the context ofrepatriation they have to decide where they want to return.
If the family indicates that they wish to return to the husband's place of birth but the wife is from adifferent part of the country of origin (which will become obvious when completing the "Place of Birth"column of the VRF), it should carefully be established that she has consented to join her husband to his
area of origin and vice versa.
Family disputes may arise over the question which destination to choose and UNHCR may have tofacilitate the reaching of a family decision through counselling. Bear in mind that refugee women may berendered vulnerable if forced against their will to repatriate to an area unknown to them where they may
not expect the same support they would enjoy in their home area.
Cooperation with NGOs. NGOs may be an invaluable source of information and assistance on
individual refugees/families during the registration process. If during interviewing, counselling andregistration specific problems of an individual/family have been identified, the registration staff should, if
applicable, consult NGOs, who may be familiar with the family through their projects to obtainbackground information and assist in the proper counselling of the person(s) concerned.
Sharing of information. In some operations, UNHCR has provided countries of origin with lists ofrefugees who have registered to repatriate. However, making this a requirement should be avoided. The
provision of summary statistics and possibly manifests of persons who have actually repatriated or are
being repatriated should suffice. In any case refugees have to be informed what kind of information isprovided to the country of origin. They must also be informed that UNHCR will not under any
circumstances supply authorities in the countries of origin a general list which includes the names of
those choosing not to register.
While information on repatriants relevant for operational purposes needs to be shared with both the hostgovernment and the government of the country of origin, requests by governments to receive a copy ofeach completed VRF should be carefully reviewed. While the repatriant receives the original VRF,UNHCR in the country of asylum should always keep one copy since it contains the declaration ofvoluntariness. For other concerned parties the provision of summary lists (e.g. computer print-outs) may
be more practical and avoid unnecessary paperwork and bureaucratic efforts.

In repatriation negotiations aim at keeping the number of copies/duplicates required ofeach VRF to a minimum.

Repatriation registration of spontaneously settled refugees. Where UNHCR offers repatriation
assistance to spontaneously settled refugees, registration procedures may have to be adjusted to thedifferent circumstances. If voluntary repatriation is the only assistance UNHCR is planning to offer tospontaneously settled refugees in a given country, the original VRF should not be handed to theregistered refugee at the point of registration. A simple token may suffice until such time as the refugee
has brought his or her luggage for loading and is ready for departure. UNHCR will avoid being faced withregistered but not departed refugees, who hold UNHCR VRFs and may claim entitlements, while therepatriation programme is closed and no other assistance is available to the group.
No undue pressure. There must be no threat to phase down basic refugee assistance programmes inconnection with registration.
Deregistration. Upon departure to their country of origin, repatriants have to be de-registered from any
camp or assistance related records to ensure a proper scaling down and adjustment of assistanceprogrammes in the country of asylum. UNHCR should as a minimum closely monitor the de-registration
process.
Attention needs to be paid to cases where only part of the family registered on one ration card isreturning at a certain point in time. A new card reflecting the reduced family size should be issued to theremaining family. Refugees need to be informed about this procedure to avoid that refugee women areforced to repatriate by their husbands or other relatives (in whose name the card is issued) by the threatof being left without assistance after the departure of the "head" of the family.
In certain circumstances an encashment exercise in which refugees express their intention to
repatriate by surrendering registration or ration cards in exchange for repatriation grants has been used.

4.4

Computerization

Computerization of information on repatriants, usually in the form of computerization of informationentered on the VRF, can be a most helpful tool for planning and managing voluntary repatriation
operations on both sides of the border. It can serve the following purposes:– Provision of up-to-date information on repatriants, their special skills and special needs to(UNHCR in) the country of origin.
– Management of all aspects related to repatriation movements including preparation of lists ofrepatriants for health checks, mine awareness campaigns, movement manifests andde-registration from the care and maintenance programme/camp records.
– Attention to and counselling of individual repatriants, since data can be easily retrieved.
– Identification of and attention to special needs of vulnerable individuals on both sides of the border.
– Preparation of summary statistics of repatriants by age, gender, departure points and destinations
for assistance, protection and reporting purposes.

– Avoiding of labour-intensive paperwork (e.g. copies of VRF for several parties or manual productionof a variety of different lists) through easy computerized production of customized listings, reports
etc.

–

Establishment of a returnee database in the country of origin to be used in the context ofreturnee monitoring.

For up to date computerized data to be available at all times where they are most needed, i.e. in thefield, it has proven helpful to establish a decentralized data processing system. Data should be enteredand kept up to date in the various field locations of the operations and be consolidated on a regular(weekly) basis in a central location (most likely the Branch Office).
Software for computerization of repatriation related data should be carefully designed to suit the needs
on both sides of the border. If repatriation takes place by means of UNHCR-organized transport, thecomputer programme has to place emphasis on movement (convoy) management.
Suitable systems need to be set up to ensure that the confidentiality issues and concerns related tocomputerized data are addressed.

Chapter 5 - Repatriation in Complex Political Circumstances
5.1

Repatriation During Conflict

In many parts of the world, continuing conflict frustrates efforts to promote conditions for voluntary
repatriation. Nonetheless, a substantial number of individual refugees and refugee groups take matters
into their own hands and decide to return, often to pockets of relative safety. Spontaneous returns of
this kind can help stimulate the process of national reconciliation. On the other hand, if the repatriants
are badly received, if the wrong motives are attributed to their movement, or if the movement or
settlement of the returnees is done to further a certain political agenda, tensions can be exacerbated.
The phenomenon of repatriation during conflict underlines refugees as independent decision-makers.
Refugees may use different criteria than UNHCR when deciding on their return. What is UNHCR's role
under such circumstances?
It is important that UNHCR finds out why a particular refugee/group is choosing to return to a situation
which appears insecure and unstable. This may bring to light military or political motives behind a
proposed return. Conditions of asylum may be so severe as to border on coercion, or refugees may be
faced with unjustifiable restrictions on access to other durable solutions. In such situations UNHCR
should intervene to ameliorate such conditions and eliminate coercive factors.
As in other circumstances which do not permit UNHCR to advocate or promote repatriation, UNHCR canfacilitate truly voluntary repatriation during conflict under the following conditions:•

The refugees have made an informed decision, and the return is voluntary.

•

The country of origin does not oppose the return of the refugee(s).

•UNHCR is fully satisfied as to the peaceful, non-militarized and non-political nature of the intended
return.

•UNHCR's strictly humanitarian and non-political mandate is respected by all parties.

If refugees still elect to return, UNHCR should not attempt to influence their decision. UNHCR should,
however, make it clear that the Office may be unable to monitor their safety upon return. For theparameters of UNHCR's involvement in such situations, please refer to chapter 3.1 on "Facilitation".
In the country of origin, UNHCR should obtain humanitarian access to the returnees in order to monitor
their conditions, even when the return was spontaneous, unassisted or advised against by UNHCR. The

fact that return takes place outside a framework agreed between UNHCR and the country of origin does
not alter UNHCR's role in returnee monitoring (see chapters 6.1 and 6.2 ). The protection of a returnee
is always a legitimate concern of UNHCR.
The authorities of the country of origin remain responsible for the human rights of their nationals,
regardless of the absence of any agreement, guarantees or amnesty.
Safe areas: Refugees may wish to return to pockets of relative peace in an otherwise on-going conflict.
These areas may not necessarily be controlled by the government. While UNHCR will not promote returnto "safe areas", since there has not been a resolution of the conflict as a whole, UNHCR should, if
possible, take all necessary action to protect and assist returnees thus contributing to a protective
environment in these areas.
Under no circumstances should the fact of spontaneous repatriation during conflict be invoked as aground for denying continued asylum to those refugees who remain behind, or for refusing the admissionof new refugees from that country.
The (Fourth) Geneva Convention relative to the Protection of Civilian Persons in Time of War (1949) and,in the case of non-international armed conflict, Art. 3 common to the Geneva Conventions and their
Protocol II may be invoked to protect refugees, returnees, internally displaced persons and othercivilians. This task may be undertaken by ICRC under its mandate to monitor the observance of the
Geneva Conventions and their Protocols.

5.2

Repatriation as Part of a Political Settlement

Most UNHCR-organized repatriations, in particular those following wars or decolonization, take place
after political settlements. There may be a delicate balance between parties seeking to control the paceof return movements for political reasons, and governments of asylum favouring rapid return as a solution
to the refugee problem. In other instances, return and reintegration, and the assistance associated withit, are themselves foreseen as elements in national reconciliation. In still others, refugees are expected
to repatriate according to a certain schedule in order to vote in national elections.
Peace settlements normally bring with them improved security, and the international community often
seeks to ensure the upholding of guarantees and amnesties provided by the country of origin and, inparticular, by monitoring compliance. Returns which occur in part through international engineering may
also require longer and more extensive external involvement to be sustainable.
UNHCR's promotion of integrated or comprehensive approaches gives UNHCR the responsibility to playa role in and support UN-sponsored political settlements. It is important that peace plans reflect
concerns and address issues related to solutions to refugee problems. This should not compromise theprinciple of voluntariness because of the link between safety and voluntariness: the greater the safety,
the greater the willingness to return.

Chapter 6 - UNHCR's Role in the Country of Origin

The essential underpinning of returnee protection
is respect for the rule of law
and human rights.
6.1

UNHCR's Mandate for Returnee Monitoring

In any voluntary repatriation where UNHCR plays a part, the principle of return insafety and with dignity does not cease to apply once the return movement is completed,but applies and should be monitored until such time as the situation in the country oforigin can be considered stable, national protection is again available, and the refugee isreintegrated.

Voluntary repatriation is not a durable solution in the absence of the returnees' reintegration into the
local community. Reintegration is a gradual process often paralleled, over years, by national
reconciliation and improvements in the economic, social and human rights fields.
The durability of voluntary repatriation depends, to a large extent, on the protection given to returnees
during their reintegration into the political and socio-economic fabric of their home country - in short,while they find their place within their community. The state of origin bears responsibility for theprotection of returnees, its nationals. However, UNHCR has competence for these persons by virtue of
its responsibility for refugees and the Office's statutory responsibility and general mandate to seek
voluntary repatriation as a durable solution for refugees.
Conclusion 40 (XXXVI) of the Executive Committee on voluntary repatriation provides further guidanceas follows:"(l) The High Commissioner should be recognized as having a legitimate concern for theconsequences of return, particularly where such return has been brought about as aresult of an amnesty or other form of guarantee. The High Commissioner must be
regarded as entitled to insist on (her) legitimate concern over the outcome of any returnthat (she) has assisted. Within the framework of close consultations with the State
concerned, (she) should be given direct and unhindered access to returnees so that(she) is in a position to monitor fulfillment of the amnesties, guarantees or assurances on
the basis of which the refugees have returned. This should be considered as inherent in(her) mandate;"

In line with above, monitoring must cover both:– the immediate consequences of repatriation, such as the fulfillment of amnesties or guarantees
provided by the government, and–the general enjoyment by returnees of human rights and fundamental freedoms on an equal
footing with their fellow citizens.

UNHCR's objective in monitoring returnee protection is to accomplish a successful and lasting
repatriation with the re-establishment of an effective and durable state-citizen relationship and the earlyand full restoration of national protection.
The basic international law standard guiding returnee protection is the principle ofnon-discrimination. Returnee monitoring does not seek to privilege the returning refugees or to elevatetheir standard above that of the resident population. Rather, it seeks to ensure that returnees are nottargeted for harassment, intimidation, punishment, violence, or denial of fair access to public institutions
or services, or discriminated against in the enjoyment of any basic rights.
All refugees who repatriate can benefit from UNHCR's role in returnee monitoring. This includes not
only returnees who have repatriated in the framework of bilateral, tripartite or other repatriationagreements which include a formal monitoring role for UNHCR, but also returnees whose repatriation isfacilitated in the absence of such agreement, as well as those who return on their own without UNHCR's
direct involvement. In addition, internally displaced persons living in returnee areas may also benefit,
though UNHCR's standing may be different (see chapter 6.3 "Internally Displaced Persons").
The duration of UNHCR's involvement in returnee monitoring is not fixed or pre-ordained. It is preferable
to avoid arbitrary deadlines. The preferred approach is to review the need for continued UNHCR
involvement in each situation, using indicators such as the extent to which returnees have (re)acquired
the rights and fundamental freedoms enjoyed by their co-nationals (including access to official
documentation, to means of livelihood, to normally available health and educational facilities) and therate of reintegration.

6.2
Returnee Monitoring: Amnesties and Guarantees, Monitoring, Reporting,Intervening"Protection needs do not disappear when people repatriate. On the contrary, they tend
to resurface in more complex forms in the country of origin ..." (Opening Statement by
the High Commissioner at the 46th Session of the Executive Committee of theHigh Commissioner's Programme, 16 October 1995)

Amnesties and Guarantees: In any organized voluntary repatriation, appropriate legal safeguards are
essential. UNHCR recommends that, in addition to conditions set out in a repatriation agreement,
governments independently promulgate amnesties or legal guarantees for returnees. To enhance theirconfidence-building value, such amnesties and guarantees may, as appropriate, be declared jointly by
the government and the other party/parties to a conflict, if voluntary repatriation follows the resolution of
an internal conflict. UNHCR considers that such texts or declarations should include the right to returnand freedom of residence, the provision of an amnesty or other official guarantees. As a minimum, theyshould stipulate that returnees not be subjected to any punitive or discriminatory action on account of
their having fled their country. In addition, issues such as property rights and military service obligations
for returnees, international monitoring and the respect for human rights may be covered (for a Sample
Declaration see Annex 6 ).
Acceptance of such provisions is also in the interest of any refugees and displaced persons returning
spontaneously, and provides an essential element for organized returns.
Even when there is a completely new administration in the country of origin, such guarantees help
create a climate of confidence.

Thorough knowledge of the legal system of the country of origin is vital for all aspectsof returnee monitoring.
Make sure you have all relevant legislation at your disposal. If you do not understandthe local language, have it translated by qualified interpreters and send a copy of theoriginal as well as the translation to the Centre for Documentation on Refugees (CDR)
at UNHCR Headquarters.

Monitoring: As spelled out in chapter 3.6 on Repatriation Negotiations, UNHCR must have direct andunhindered access to returnees wherever they are located in the country of origin to monitor their safety
and conditions. This monitoring role should include access to prisons or detention centres: liaison with
ICRC, which in many circumstances has primary responsibility for detainees, is important in this regard.
Regular information-sharing and networking between UNHCR and non-governmental organizations
operating in the country of origin are essential to work towards and verify acceptable standards ofreturnee protection.
Reporting and Intervening: Where there are indications or there is evidence that the freedom or
security of returnees is at risk due to a lack of adequate state protection, UNHCR should do whatever it
can to remedy the situation and relieve the plight of the returnees. UNHCR must intervene where humanrights abuses or severe discrimination come to light. The form UNHCR's intervention takes will vary, but
may include seeking remedial action and/or making a formal protest at the local/state level, making
formal representations to regional or international bodies. Where problems and abuses are not isolated
and there appears to be a risk of future occurrences, UNHCR should not promote further repatriation,
until the problems is rectified.
If UNHCR's intervention fails to solve the problem and fails to prevent the risk of further harm, and suchrisk is serious and imminent, measures may have to be taken by suitable actors to ensure that theaffected returnees can leave the country to seek safety as refugees once again.

Assistance is part of protection. Do not neglect issues related to assistance or socialand economic reintegration brought to your attention in the context of returnee
monitoring. These issues are just as important to making return durable and a solution.

Access to Land. One key resource for returning refugees is land for residential as well as, where they
are of farming background, agricultural use. To have access implies the right to use or having acquired
the right to legal ownership of a plot of land. UNHCR needs to be informed about the conditions of land
occupancy rights and land title systems in the country of origin and the areas to which refugees return inorder to be in a position to provide accurate information to refugees.
The question of land-use and land-rights is a contentious and difficult one in the aftermath of conflict:
Land laws may not exist or land may by constitutional right belong to the state as the single legal
property holder; new land laws may have been drafted but not yet implemented; privatization may be partof the post-conflict economic reform, making land an economic asset free for sale. Land previously
occupied by returning refugees may have been sold or "repopulated". UNHCR must attempt to protect
the interest and legitimate rights of returnees with regard to access to land (which may not necessarilymean ownership) through contacts with central and local authorities as well as with traditional leaders
who in many countries have a recognized land allocation function at the community level.
Special attention needs to be paid to the question of access to land for residential and agricultural use
by returnee women heads of households. If the local legislation or traditional practice does not grant
returnee women the same rights to land as returnee men, UNHCR has to draw the attention of theauthorities to this problem and seek to find suitable ways to rectify the situation. If this is not done earlyenough, there is a danger that returnee women may lose out in the competition for land, either by notgetting access or being evicted. This may in turn lead to increased vulnerability and possible internal
displacement. In any case, UNHCR has to closely monitor the handling of returnees' access to land andto ensure, if necessary through intervention, that returnee women have access to land on the samefooting as returnee men.
Demobilized Soldiers. A key component of peace settlements are conditions for the demobilization of
combatants. The willingness of refugees to return home is often contingent upon the credibility that thedemobilization enjoys. The demobilization of combatants, therefore, is closely linked to the repatriation

and reintegration sponsored by UNHCR. In returnee monitoring, UNHCR must be attentive to thepossible negative consequences for community reconciliation and social stability that may follow thetermination of benefits provided to demobilized soldiers. One risk factor is a rise in crime rate andtherefore worse security conditions in returnee areas.

Suggestions for action:
In order to fulfill its monitoring mandate for returnees and other persons of concern to UNHCR, thefollowing courses of action can be considered [in the following the term returnee(s) is meant to also
cover other persons of concern to the Office, as applicable]:

Establishing the basics:
q Ensure that the return is accepted by the country of origin, or by other entities when the area of
return is controlled by other forces/authorities.
q Encourage the government of the country of origin or the non-government entity in control of thearea of return to promulgate amnesties or (legal) guarantees for returnees.
q Ensure free access of UNHCR to all returnees and free access of returnees to UNHCR during all
stages of the repatriation and reintegration process (that includes any immigration, customs,
security or health checks that may be carried out). UNHCR should have the right to visit andspeak to returnees in confidence and without the presence of representatives of the authorities.
q Establish or strengthen the UNHCR field/protection presence in the areas of return well before theoperation starts.
q Include in any repatriation agreement a paragraph placing the onus on the authorities of thecountry of origin to inform UNHCR about every case of arrest, detention or legal proceedings
involving returnees and to provide UNHCR with all relevant legal documentation on these cases;
ensure free UNHCR access to returnees in detention centres, prisons etc.
q Pay attention to confidence-building, interaction and regular meetings with local authorities andcommunity leaders in returnee areas. These are as important as the visits to returnees
themselves. Without a good rapport with the relevant authorities, interventions on behalf ofreturnees may be difficult and not lead to the desired results.

qWork with the local authorities and through them with the resident population in returnee
areas to prepare for the return not only in terms of physical reception but also in terms ofconfidence-building, reconciliation and the psychological preparedness of the resident
population to live (again) together with those, who went into exile. Learn what the attitudeof the local authorities and local population is towards the anticipated return. What are
their expectations, fears? Find out what UNHCR and other agencies can do to be
pro-active in being aware of and addressing possible sensitive issues associated with thereturn by the local population.
Information and documentation:

q Either on departure from the country of asylum or upon arrival in the home country, provide all
returnees with detailed information on how to contact UNHCR in the country of origin in case they
face protection problems. Leaflets in the relevant languages that refugees/returnees can take with

them should supplement oral or visual provision of this information.
q Systematically collect information on the country of origin (legal and other information relevant for
returnees) for use in the information campaign in the host country, in returnee monitoring and as
reference material for the protection and individual status determination in the country of asylum of
new-arrivals and the residual caseload (see chapters 3.7 and 3.8 ).
q Scan and translate information in the local media relating to issues relevant for or pertaining toreturnees in a systematic manner. The information thus obtained will be an important tool for
UNHCR staff involved in returnee monitoring.
q Develop and use a standard returnee monitoring reporting form for the operation to record findings
and recommendations on general observations as well as all individual cases. This should tie inwith a regular summary reporting system on returnee monitoring.
q Establish a returnee database, if possible based on registration data computerized in the countryof asylum. A standard software package to this end should be developed and provided by UNHCR
Headquarters (see also chapter 4.4 ).

q

If possible and appropriate, use the local media on both sides of the border to informrefugees/returnees about UNHCR's presence and role in the country of origin.
Movement and reintegration:

q If no repatriation registration has been undertaken in the country of asylum or results have notbeen shared with the country of origin, set up and implement a system of registering the returnee
population to facilitate UNHCR access to all returnees in the different areas of return; if applicableand advisable, issue or facilitate issuance of identity documents to returnees (e.g. returnee card).
q Returnee monitoring is based on confidence and rapport between UNHCR staff and the returnees.
Therefore allow for a process of confidence-building between UNHCR staff and returnees. Be
sensitive to culture, language, and traditions. Cross-border visits by or relocation of UNHCR staff
previously working in the refugee camps or settlements to the home country may be useful andenhance the trust returnees have in UNHCR and UNHCR's appreciation of their situation and theirproblems.
q Monitor extensively the fulfillment of amnesties and guarantees (if any) as well as consequencesof return.
q Report and intervene, where there are indications that the freedom and the security of returnees is
at risk due to lack of adequate state protection.
q Make monitoring of vulnerable individuals a special focus of returnee monitoring. Consider
budgeting for direct assistance by UNHCR to especially vulnerable individuals to allow for
immediate intervention to address extremely urgent special needs, if there is no alternative
capacity to respond flexibly to such needs (e.g. support for shelter construction, urgently neededdrugs).

q

Ensure provision of reintegration assistance aimed at enhancing the ability of returnees tore-establish themselves in their country in a way that will allow them to sustain themselves(see also chapter 6.4 ).
Returnee women:

q Ensure that protection activities focused on returnees give high priority to assessing the safety ofreturnee women and addressing of any concerns thus identified.
q Deploy female staff responsible for returnee monitoring, who speak the first language of the
returnee women. If this is not possible, deploy female staff together with female interpreters.
q If UNHCR or NGO staff in the host country were able to establish a relationship of confidence anddialogue with refugee women, consider involving these staff members in returnee monitoring in theareas that these refugee women are returning to. This may provide continuity and enhance
confidence-building between staff involved in returnee monitoring and returnee women.
q Ensure that staff involved in returnee monitoring have thorough knowledge of the UNHCR
Guidelines on the Protection of Refugee Women and the UNHCR Guidelines on Preventing andResponding to Sexual Violence against Refugees.
q Ensure monitoring activities include as an integral part investigating the specific needs andconcerns of various categories of returnee women like female heads of household,unaccompanied women and women living with their families. Include relevant questions/columns
in the returnee monitoring reporting form.
q Ensure the physical safety of returnee women in areas such as transit and reception centres andtheir facilities, by adopting relevant measures suggested in the UNHCR Guidelines on Preventing
and Responding to Sexual Violence against Refugees.
q Ensure equal access to land for residential and agricultural purposes for returnee women.
q Ensure equal access to reintegration assistance as well as services, resources and opportunities
for returnee women. Do not assume that because assistance, protection and services are planned
for the whole population equally, it will reach returnee women and men, young and old, rich andpoor equally.
q Give due attention to the fact that for a multitude of reasons, women who repatriate in a family
setting may become vulnerable some time after their return. Returnee women may be left by theirhusbands and thus become female heads of household; female heads of household or
unaccompanied women may have repatriated with a family or other support group and may lose
this support. There are many other scenarios.
q Liaise with authorities and NGOs involved in reintegration projects to ensure that specific needs ofrefugee women, in particular with a view to income generation, are being addressed and that
programmes are planned and implemented in a way that is flexible enough to accommodate theneeds of returnee women, who may become vulnerable at some stage after return.
q Arrange for home visits to returnee women by female protection staff. If the head of household ismale, avoid talking only to him.
q Arrange for a culturally and otherwise acceptable forum for returnee women to have a dialogue
with UNHCR on the consequences of their return and their reintegration (establishing and/or
supporting women's groups etc.).

q

Consider that women victims of violence, including sexual or other physical abuse during
flight or in exile, may have good reasons for not wishing to return to their families or areasof origin for fear of stigmatization. Where freedom of movement and/or change ofresidence are severely curtailed, UNHCR ought to assist such returnee women to obtaina new place of residence. Additional assistance may be required in these cases, since thewomen are going to settle in an area where they cannot expect support. If such returnee
women do return to their original homes, they may not wish others to know what
happened to them. Monitoring of such vulnerable individuals is extremely important.

However, it has to be undertaken by a (local) female staff member in a most discreet andsensitive way. Avoid exposing the returnee women's traumatic experiences by focusing
too much noticeable attention (please also consult: Sexual Violence against Refugees.
Guidelines on Prevention and Response. UNHCR Geneva, 1995).
Rule of law:q Act as a catalyst to facilitate re-establishment (evolution) of the rule of law in the country of origin
by supporting governments in capacity building. This can take the form of providing technicalassistance and advice to the judicial system and law enforcement organs - and strengthening
local institutions such as judiciary, prosecutors' and defenders' offices with a view to creating
efficient court/legal systems and alternative forms of dispute/conflict resolution.
q Act as a catalyst or assist, as appropriate, in the institution/implementation of mechanisms forpeaceful resolution of civil disputes for example concerning property rights and access to land.
q Advise returnees on their legal rights and appropriate channels to enforce them.
q Intervene on behalf of returnees where the defined legal procedure is not followed or human rights
are violated.
q Encourage reference to the legal regime and promote its implementation in line with international
human rights standards.
q Assist in the reform/revision of the country's laws to conform to international law and human rights
standards.

qStrengthen grass-root advocacy and/or counselling networks.
Human Rights:

q As applicable, promote the accession of or succession by the country of origin to international
human rights instruments (including the 1951 Convention and 1967 Protocol, and the 1954 and1961 Conventions on Statelessness).
q Obtain a firm commitment by all relevant parties to abide by human rights and humanitarianprinciples.
q Encourage broad international involvement in human rights monitoring.
q Facilitate or implement training of staff of other UN-agencies and NGOs on human rights
monitoring and reporting.
q Establish a network with other UN-agencies and NGOs on human rights monitoring. Closely link
UNHCR's returnee monitoring role with other human rights verification mechanisms.
q Conduct either directly or through implementing partners human rights/basic rights awarenesseducation for refugee/returnee men and women (consult: A UNHCR Guide to Women's Rights
Awareness Training. A Practical Tool for UNHCR Staff. Draft. Geneva 1996).
q As applicable and within the limits of UNHCR's humanitarian mandate, cooperate with theInternational Criminal Tribunals. This may be important in order to prevent the recurrence ofviolence as well as to bring about reconciliation. Guidance and instructions on UNHCR's
cooperation with International Criminal Tribunals will be issued by Headquarters for specificoperations.

q

Safeguard the rights of the refugees/returnees to participate in elections following peaceagreements and monitor equal access of returnees to voter registration and voting
procedures (see also chapter 8.5 ).
Witness Protection:qSpecial protection and assistance arrangements may have to be considered for returnees
who have witnessed serious crimes in exile or serious crimes or human rights violations
before or during flight. If the offenders were prosecuted in the country of asylum, thewitness may fear retribution from the accused or his or her family upon return. The same
may be the case when human rights violations or crimes are being prosecuted in the
country of origin. Such witnesses may rightfully wish not to return to a place where they
are known. In countries of origin where freedom of movement/change of residence isseverely curtailed, UNHCR should assist witnesses to obtain a new place of residence.
UNHCR should thus see that transport and reintegration arrangements reflect theprotection needs of such witnesses and that additional assistance, which may be requiredsince the refugee is returning to an area where he or she cannot expect support, is being
rendered as well. In addition, returnee monitoring visits can contribute to a certain, though
limited, degree of safety for such persons.
Confidence-Building:qPromote and support confidence-building measures aimed at reconciliation. Encourage
NGO involvement to this end.
Others:q Where UNHCR is convinced that this will not lead to possible repercussions for the individual,
consider setting up a system/network of UNHCR returnee volunteers for practical assistancemeasures for returnees as well as to report violations of returnees' rights to UNHCR, while leaving
it to UNHCR to take the necessary action.

q

As appropriate and necessary, agree with the relevant authorities that staff involved in therepatriation operation visibly wear identity badges stating name and function. This willallow returnees to identify officials they are dealing with and will thus facilitate thefollow-up of problem cases. If such a system is used, UNHCR should do the same, if
required.

UNHCR's returnee monitoring role alone will never provide a mechanism for ensuring
the safety of returnees and respect for international human rights standards in the
country of return. It can be a helpful influence to enhance respect for amnesties,
guarantees, the rule of law and human rights but should never be seen as a substitute forstate responsibility.

6.3

Internally Displaced Persons

UNHCR has frequently been called upon to address the needs of persons who have been forced to flee
their homes for the same reasons as refugees, but who remain within their own countries, and are
therefore not refugees as defined in UNHCR's Statute or the relevant international or regional legal
instruments. UNHCR's involvement with the internally displaced has most often been in the context ofvoluntary repatriation of refugees, where return movements and rehabilitation and reintegration
programmes have included both returning refugees and displaced persons in circumstances where it
was neither reasonable nor feasible to treat the two categories differently. In some cases, UNHCR
activities in the country of asylum on behalf of refugees from neighbouring countries have included
people displaced within their own country who are victims of the same regional conflict.
A review of UNHCR's activities with internally displaced persons shows that in most cases it is neither
possible nor desirable, when providing assistance or protection to persons in their own country, to makedistinctions between the displaced and other affected persons in the same area, except on the basis ofactual need. Returnees, refugees and internally displaced populations are frequently present together inthe same region, and a growing number of UNHCR operations encompass all three categories, together
with local residents who have not left their homes.
Since they remain within their own country, the internally displaced cannot benefit from the protection
accorded to refugees in international law. They are in principle entitled to the protection of their own
national law. They also benefit from the provisions of international human rights law and, when they arein situations of armed conflict, of international humanitarian law. Many of these principles are recognizedas binding on all states and de facto authorities as mandatory norms or elements of customaryinternational law. When UNHCR is called upon to extend humanitarian assistance and protection to theinternally displaced, it can and does invoke these internationally recognized norms. The Office alsorelies, where possible, on the enforcement by the authorities of the relevant national laws. An additional
legal basis for protection is often provided by specific formal undertakings made by the authorities
concerned, for example as elements of peace settlements, memoranda of understanding or ad hoc
agreements with UNHCR or with other UN bodies or international organizations.
UNHCR's Statute does not include any general competence for persons displaced within their own
country. However, the effect of various General Assembly Resolutions has been to confer on UNHCR a
selective and limited mandate to undertake humanitarian assistance and protection activities on behalf of
the internally displaced, provided certain conditions are met.
The two mandatory requirements for UNHCR action in favour of the internally displaced are a specificrequest from the Secretary-General or a competent principal organ of the United Nations (the General
Assembly, the Security Council, or ECOSOC), and the consent of the concerned state. While no
explicit definition is offered of the displaced persons in question, GA Resolution 48/116 refers to UNHCR
activities on behalf of "persons displaced within their own country in situations calling for the Office's
particular expertise."
Since UNHCR's expertise lies in providing international protection and humanitarian assistance torefugees and seeking solutions to refugee problems, the use of the term corresponds with UNHCR's
operational definition of the internally displaced who are of potential concern to the Office as those in a
refugee-like situation, i.e. persons fleeing persecution, armed conflict or civil strife, rather than victims ofnatural or environmental disasters.
The Executive Committee has stated that "UNHCR's activities in the field of prevention must becomplementary to its international protection responsibilities and consistent with the principles ofinternational human rights and humanitarian law and [that] the institution of asylum must not in any way
be undermined." (A/AC.96/821, para 19 (u))

Reflecting these requirements and considerations, the preconditions which UNHCR considers essential
for involvement with the internally displaced are:•

UNHCR's involvement must not in any way detract from the possibility to seek and to obtain
asylum.

•UNHCR must have full and unhindered access to the affected population.

•

Adequate provision must be made for the security of staff of UNHCR and its operating partners
and for acceptable operating conditions.

•

UNHCR's involvement should have the consent of all concerned parties and enjoy the
support of the international community. (EC/SCP/87, Sub-Committee on International
Protection, Report on Protection Aspects of UNHCR Activities on behalf of InternallyDisplaced Persons)

UNHCR should give favourable consideration to assuming primary responsibility for international action
on behalf of the internally displaced where there is a direct link with UNHCR's activities under its basic
mandate to protect refugees and to seek solutions to refugee problems. Such situations include thosewhere:(a) internally displaced populations are present in or returning to the same areas as repatriatingrefugees, or areas to which refugees are expected to return;(b) refugees and displaced persons in similar circumstances are present and in need of humanitarianassistance and/or protection in the same area of a country of asylum;(c) the same causes have produced both internal displacement and refugee flows and there areoperational or humanitarian advantages in addressing the problems within a single operation,
including for example a "cross-border" operation;(d) there is a potential for cross-border movement, and the provision of humanitarianassistance and/or protection to internally displaced persons may remove the imperative toleave their own country.
The application of these criteria is not automatic. Even in situations where all criteria appear to be met,
requests for UNHCR involvement on behalf of the internally displaced must be carefully assessed withregard to all the factors mentioned, including the Office's capacity at any given time to respondeffectively in a particular situation while continuing to meet urgent needs elsewhere.
The role of UNHCR and other international agencies is primarily to support efforts by the government toensure the protection of its nationals, including the internally displaced. While this is clearly an aspectof the High Commissioner's protection functions, it may more appropriately be called "international
support for national protection". Where the government is unable to protect its nationals in-country, avariety of more direct protection functions may be undertaken by agencies such as UNHCR, ICRC, UN
human rights mechanisms, and peace-keeping operations.
The "international support for national protection" that can be extended by a humanitarian organizationsuch as UNHCR is not a substitute for the concrete protection and security any government must
provide to all individuals within its jurisdiction and which include respect for fundamental human rights,
like their right to life, liberty and security of person.
The UNHCR Executive Committee and the United Nations General Assembly have called on the HighCommissioner to explore means for the international community to better address, within the UN
system, the protection and assistance needs of the internally displaced (A/AC.96/821, para 19(t); GA
Res 48/116).

It is essential that the presence, and needs, of internally displaced persons be
systematically brought to the attention of UNHCR Headquarters in all cases wherethese come to the attention of the Office through its work on behalf of other categories
of persons.

While UNHCR has been designated and is recognized generally as the international agency responsible
for ensuring that the needs of refugees for protection and assistance are met, no single agency has a
global mandate for the displaced. ICRC, which with the exception of UNRWA, is the only otherinternational organization with a combined humanitarian assistance and protection mandate, has special
competence for the provision of humanitarian relief and the protection of civilians in situations of armed
conflict and for promoting the observance of international humanitarian law. These responsibilities arehighly relevant to persons displaced or at risk of displacement as a result of war. In situations of armed
conflict which include a strong link to refugee problems, such as actual or potential cross-border
movements, UNHCR will have to reach agreement with ICRC on the most effective way to share the taskof assisting and protecting the internally displaced. Despite the potential for overlap, however, themagnitude of the humanitarian tasks in conflict areas is such that regular consultations and coordination
between UNHCR and ICRC result in complementary action and fruitful collaboration.

6.4

Reintegration – the Anchor to Repatriation

Preparing for return is not limited to the "going back". UNHCR's obligation to find solutions to refugee
problems including through promoting and facilitating voluntary repatriation where appropriate, includes
the initial reintegration of the returnees in conditions of "safety and dignity". Broadly speaking, thisshould be understood to mean that returnees and other persons of concern to UNHCR need to haveaccess to reasonable resources, opportunities and basic services to establish a self-sustained livelihoodin conditions of equal rights with those of other local residents and citizens. Their reintegration shouldtake place under conditions of social, economic, cultural, regional and gender-based equity.
Most countries and areas to which today's refugees return have been devastated by civil war and/or
communal hostilities. Material destruction and absence of development activities compounded by hidden
anti-personnel mines on roads and pathways, around public utilities, randomly spread in villages andwidely dispersed in agricultural, pasture and forest lands make any reintegration in safety and with
dignity a dire task, beyond the mandate and resources of UNHCR alone. In fact, the general material
conditions that refugees will encounter upon return may be worse than when they left. Thus reintegration
should be addressed with the twin strategy of on the one hand meeting the most urgent livelihood andcommunity rehabilitation needs and on the other establishing and/or reinforcing complementary,collaborative links with developmental actors.
It is incumbent on UNHCR to safeguard certain minimum criteria. These are:•that the needs of returnees are assessed in relation to their access to services, resources andopportunities on equitable terms as other members of the community in which they settle andbecome members.

•that reintegration therefore is fostered through a community approach, supporting collective
needs.

•

that UNHCR designs community-based reintegration assistance in a manner which fosters
reconciliation through community participation and commitment, including demobilized soldiers,
internally displaced persons and other needy community members.

•that local capacities, including community organizations, indigenous NGOs, other parts of the civilsociety, as well as local and central government are supported to fend for themselves without

building aid dependency.
•that returnee women participate in the planning and implementation of projects and that projects
are designed to aim at empowerment of women through specifically designed and targeted
assistance, in particular, with a view to income generation.

•that returnees are not granted undue benefits and privileges because of their previous
conditions as refugees, thereby possibly causing resentment among other, less privileged
community members.

UNHCR has developed a "Policy & Methodological Framework for Quick Impact Projects (QIPs) as ameans of facilitating durable solutions through reintegration". For ease of reference, the AssistanceObjectives and The Approach of QIPs in support of reintegration appear as Annex 11 to this Handbook.
It is recommended that UNHCR formulate a country- and area-specific Reintegration Programme
Strategy which specifies the criteria and programme priorities in the area of reintegration. Such a
strategy, which ideally links up with longer term development plans, has to include protection
considerations and to identify and address risks for a deterioration of security conditions as well as thesafety of the returnees.

6.5

Landmines

The presence of landmines and other unexploded ordnance on main routes of return and in returnee
settlement areas poses tremendous danger for repatriating refugees and is therefore a major protection
concern to UNHCR.
The landmine has become as lethal to innocent civilians as any weapon of mass destruction. 800 people
are killed or maimed by landmines every month. Most of the victims are women and children.

The need for return "in safety and with dignity" means that UNHCR cannot promote
the voluntary repatriation of refugees in patently dangerous situations with the risk ofbodily injury or death.

The complete removal of land mines is a large-scale, extremely costly and time-consuming exercise
needing specialists. Twenty times as many mines are being laid than are being removed. Neither
UNHCR and its traditional implementing partners, nor, often, the countries of origin concerned have thenecessary technical and financial resources or organizational capacity to undertake demining activities
on the scale needed. UNHCR therefore focuses on less costly measures that lead to immediate risk
reduction like mine awareness campaigns.
It is UNHCR's responsibility from the very outset of repatriation planning, to obtain reliable information on
areas seriously affected by the presence of land mines (and to discourage refugees from travelling to or
through such areas). While a landmine survey (see below) is a national responsibility, UNHCR may beable to supply some pertinent information obtained through its presence in the country of origin as wellas through interviews with refugees in the country of asylum.
An additional source of information is the Mine Clearance and Policy Unit in the Department of
Humanitarian Affairs (DHA) - the designated focal point for all issues relating to landmines in the UN
system. They have developed a database on land mines which encompasses country-specificinformation on estimated numbers, types and provenance of mines, progress in clearance, casualties,
and mine-clearing capabilities. The same unit in DHA is currently putting together another database on
Mine Awareness.
The Mine Clearance and Policy Unit in DHA is furthermore tasked with promoting national capacity

building in countries faced with the problem of landmines, working towards enabling these countries toshoulder their national responsibility with regard to all facets of the problem, including demining.

Suggestions for action:q Landmine survey. A landmine survey is an essential first step. This involves collating data at thecommunity level through interviews with mine victims, local residents, hospital personnel, andmilitary or paramilitary forces in order to obtain an overall picture of:– types of mines most commonly present on return routes and in prospective returnareas– locations where mines are known to have been laid (with particular emphasis on
dwellings or proposed sites, arable or grazing land, irrigation systems, river banks,
roads)– the scale of the problem (involving an estimate of those killed or injured with genderand age breakdown, animals killed, vehicles destroyed)– methods of mine marking known to have been used in affected areas, and theireffectiveness– any attempts made to clear mines, and problems faced– the scale and type of mine clearance operations needed for the repatriation
programme to take place.
However, where landmines are used indiscriminately as a terrorist act or are uncharted, it must berecognized that the results of a landmine survey in reducing risks will be limited.
q Identification of return routes. For organized as well as spontaneous return movements, asurvey of possible routes should be undertaken in consultation with the refugee community andthe competent local authorities. This information should be shared with the national/international
authorities dealing with demining and demarcation.
q Repatriation method. The presence of mines may have an impact on the proposed repatriation
method, e.g. making it necessary to encourage refugees to repatriate by means of
UNHCR-organized transport rather than returning spontaneously.
q Marking of mined areas. This is often referred to as demarcation, and is a temporary protection
measure in lieu of or preceding mine clearance. It involves the installation of easily visible,
standardized warning signs or marks at identified locations along routes of return and in the close
vicinity of mine-affected settlement sites for repatriating refugees. For spontaneous return throughmined areas, refugees need to be informed which routes have been marked and are consideredsafe. For demarcation to be effective, returnees and the local population have to be taught thesigns used and their meaning.

qMine awareness campaign. Mine awareness campaigns (MAC) are the normal starting
point when aiming at improving local awareness and saving lives. These campaigns need
to be tailored to the particular needs which different segments of a population may have.
MAC must be sensitive to local cultures, levels of literacy, the roles of women andchildren in society and to the availability of medical support infrastructure. MAC include
teaching people about the existence, appearance, and danger of landmines, how to avoid

possible injury and what to do in case of injury including safe rescue procedures and firstaid, as well as what to do when a landmine is detected and how to recognize warning(demarcation) signs.
UNHCR's role in MAC is to train local trainers through competent NGO implementing partners andthus build up an effective national capacity for MAC. This permits a gradual phasing out ofinternational experts (please consult the manual: Mineawareness Instructor Training(MAI-Training). UNHCR Geneva, September 1994).
Where possible, mine awareness campaigns should start in the country of asylum before thereturn movement and tie in with programmes in the country of origin in four ways:– the curricula of MAC programmes on both sides of the border to be harmonized,– personnel involved in demining in the country of origin to provide MAC
information/training to refugees/returnees,– refugees trained in MAC to receive additional training to become deminers in the
country of origin,– returning MAC teachers to be absorbed in MAC programmes in the country of origin
to the extent possible (this is facilitated by certificates of training and service).

Ensure the participation of refugee/returnee women in mine awareness activities. Work
towards equal numbers of male and female mine awareness trainers.
q National capacity building. Provision of training by international experts aimed at building apool of skilled national deminers whose services will be vital not only to the UNHCR repatriation
operation, but also for the long-term national programme of mine clearance. Major areas oftraining include MAC, survey, demarcation, mine detection and demining.
q Mine clearance (demining) programme. Although every mine in a country is a potentialtragedy, not every mined site poses an immediate threat to voluntary repatriation operations. The
two strategic locations that UNHCR will have to focus on are the routes of organized as well as, tothe extent possible, spontaneous return and the sites where refugees will settle upon their return.
A comprehensive programme of mine clearance for such locations as public utilities and places of
economic activity is beyond the reach of UNHCR, and will have to be carried out within thenational plan of rehabilitation and reconstruction.
q Prioritization of returnee areas/routes of return. From the planning stages of a repatriation
operation and the drawing up of national demining and demarcation plans, UNHCR should
negotiate with local and national authorities to ensure that returnee areas and routes of return are
included as priorities in national demining and demarcation plans.

Chapter 7 - Vulnerable Groups
7.1

General Considerations

Throughout all phases of the operation particular attention has to be paid to vulnerable groups such as
unaccompanied children, unaccompanied elderly, handicapped and chronically ill as well as specificneeds of unaccompanied women and single heads of households.
Statistical information on vulnerable groups should be summarized as part of the profile of the refugeecommunity during the planning phase. The special needs of individuals can be further determined during
the registration for repatriation and consequently addressed during the following stages of the operation.
In addition to their role in the planning and implementation of the operation, NGOs dealing withvulnerable individuals should be consulted and involved on a case-by-case basis.

All aspects and phases of a voluntary repatriation operation must be geared to theprevention of vulnerability and the mainstreaming of addressing the special needs ofthose already vulnerable.

Suggestions for action:q Start working towards identifying durable solutions for vulnerable groups from the early planningphases of a repatriation operation. Thus, appropriate arrangements can be made early enough toallow as many vulnerable individuals as possible to repatriate during the mainstream of theoperation. The negative effect on the vulnerable individual of being left e.g. in an empty camp, after
everybody else has left, waiting to be received in their country once the necessary assistance canbe rendered, cannot be overestimated. Moreover, agencies, which used to assist vulnerable
groups in the country of asylum, may also phase out their programmes, leaving vulnerable
individuals in a difficult situation in the country of asylum towards the end of the programme.
q Since the efforts to identify durable solutions for vulnerable individuals may necessitate additional
activities on the side of the agencies caring for them, funding requirements of such agencies arelikely to increase rather than decrease during a repatriation operation, even in light of possibly
reduced beneficiary numbers. Assist partners in explaining these funding needs to potential
donors.
q Ensure that the VRF contains a specific column, in which special needs are entered. This greatly
facilitates that adequate attention is given to the needs of vulnerable individuals.
q If VRF data are to be computerized, insist that "special needs" are included since this will assist
the repatriation staff on both sides of the border to focus on special needs of vulnerable
individuals.
q Make special arrangements for the information campaign and repatriation registration of vulnerable
individuals who cannot come to gatherings or to the registration centre. Refugee leaders,
representatives of vulnerable groups and NGO staff working with vulnerable groups can assist
UNHCR in identifying vulnerable individuals, who need to be provided with information andcounselling and to be registered at their homes.
q The principles of respect for family unity and the best interests of the child require that parents
should not repatriate leaving behind a minor child. In addition, any voluntary repatriation should beplanned and implemented so as not to cause an abrupt and unwarranted division of the familyunit.
q Work towards reducing vulnerability by enhancing family linkages, ensuring family unity andencourage refugees to return in groups, which provide social support (extended families, friends,
women's groups, cooperatives etc.). Inform refugees about the possibility to return in groups andthat their choice will be respected during all phases of the operation from registration to reception.
Devise a registration and processing system (e.g. "group numbers", "linked cases", see chapter

4.3) that facilitates the return of families or support groups without being separated.
q When categorizing special needs during a repatriation registration and thereafter, pay attention to
the fact that a vulnerability may not be relevant during all stages of the operation or not relevant in
the specific context of the repatriation operation. This will inter alia avoid having to notify thecountry of origin about the arrival of a vulnerable individual, when that person does not require any
special assistance in the country of origin. For example: a female head of household, whose
spouse resides at the destination in the country of origin, may indeed require special assistanceduring the pre-departure and movement phase, but once reunited with her husband hervulnerability ends. Another example: an unaccompanied blind refugee will be vulnerable during all
stages of the operation and require special help. A blind refugee, who lives and repatriates with anextended family, may be taken care of by the family and therefore require little or no help fromUNHCR and other agencies.
q Following the repatriation registration exercise, share documentation on vulnerable groups andpersons who have special needs during the return movement and reintegration with the relevant
authorities and agencies in the country of origin well in advance of their return.
q Agree upon the division of responsibilities between UNHCR and other agencies concerning thevoluntary repatriation and reintegration of vulnerable individuals. Ensure consistency in the various
locations of the operation to avoid confusion between the different actors.
q Through cooperation with the relevant agencies and authorities on both sides of the border try toensure that attention to the special needs of traumatized children does not stop in the country ofasylum but is continued in the country of origin.
q Consider inclusion of a qualified social worker as "Vulnerable Individuals Officer" in repatriation
teams. Thus, a person with professional qualifications can assist the UNHCR team in assessing
the vulnerability of individual repatriants, ensuring that the required attention is rendered,producing case profiles of especially vulnerable individuals for use in the country of origin andliaising with all parties involved in the care of vulnerable individuals.

7.2

Unaccompanied Children

This chapter is based on the following document: Refugee Children. Guidelines on Protection and Care.
UNHCR Geneva 1994. Please consult these guidelines for further details.

Definition:
Unaccompanied children are those who are separated from both parents and are notbeing cared for by an adult who, by law or custom, is responsible to do so.

The best durable solution for an unaccompanied refugee child will depend on the particular
circumstances of his or her case. The possibility of voluntary repatriation should, however, be kept underreview at all times. The guiding principle is to find a solution that is in the child's "best interest".

Suggestions for action:
q Ensure that decisions on durable solutions for unaccompanied children are taken by competentbodies that include experienced child welfare personnel.
q Ensure that tracing efforts to locate family members, verify family links and assess family reunion
possibilities are enhanced once voluntary repatriation becomes a possibility. If not already inplace, set up a network of all parties dealing with unaccompanied children on both sides of theborder. Keep the pressure to identify durable solutions for unaccompanied children high byestablishing clear parameters for measuring progress, regular progress reports, field visits,coordination meetings.
q Ensure that the responsibilities and mandate of personnel involved in the voluntary repatriation of
unaccompanied children are clearly defined and understood by all parties in the voluntary
repatriation programme. Consider working out checklists clearly indicating the activities to beundertaken and who is responsible.
q Invite NGO(s) dealing with unaccompanied minors to participate in the conducting of information
campaigns and the registration for voluntary repatriation. Their knowledge of the children should
help to tailor the information campaign to the needs of unaccompanied children and facilitate
counselling during the registration process.
q Register unaccompanied children on their own VRF.
q Carefully assess the decision to repatriate of the unaccompanied child in the light of his or her
maturity. Unaccompanied refugee children over the age of 16 are usually mature enough to maketheir own decisions about long-term solutions. Depending on the degree of maturity, children over
the age of nine or ten may be able to make rational choices if provided with adequate information.
Their preferences should, therefore, receive consideration. Children below nine or ten years of age
may not be sufficiently mature to make an independent judgement; but they should always begiven the chance to express their views. In each case, a minor's evolving mental maturity must be
determined in the light of the personal, family and cultural background. Qualified child welfare
workers should be involved in the process of interviewing unaccompanied children.
q Keep the child informed about what is happening concerning his or her repatriation.
q Set up mechanisms to ensure that the unaccompanied child receives all benefits related to his or
her voluntary repatriation.
q Ensure that a copy of all relevant documentation on the unaccompanied child (like tracing
documentation, school and health certificates, VRF, any records NGOs kept, which cared for thechild) travels with the child to the country of origin and is handed over to the competent person at
the destination. Give consideration to the possible necessity to translate this documentation into
the language of the country of origin prior to dispatching it.
q Clearly mark the personal belongings of the unaccompanied child and make sure staff involved in
the movement know, where the child's luggage is and that it is handed to the child at the end of
the journey.
q Arrange two-way Cross-Border Travel Authorizations for persons engaged in the care forunaccompanied children to enable them to join the children during their return movement. It is
important that unaccompanied children are accompanied by staff they are familiar with up to theirdestination and that proper hand-over procedures are carried out with the persons/institutions
receiving the child.

q

Between the relevant partners on both sides of the border set up a system of advance
information as well as reporting back following return on unaccompanied children.
Specific considerations for unaccompanied children in foster care.
Suggestions for action:

q When considering the voluntary repatriation of a family caring for an unaccompanied child,
carefully assess - through an experienced child welfare worker - the nature and durability of therelationship between the child and the family to help to determine whether they should remaintogether.
q Obtain assurances that the family will continue to provide for the child.
q In consultation with the child, balance the child's need for continuity of care and the degree ofattachment to the foster family against the possibility of ultimate family reunion.
q Clearly inform refugee foster families who are considering whether to continue caring for an
unaccompanied child in the country of origin whether or not they will receive any additional
assistance because they care for the child. They may be used to additional assistance renderedin the country of asylum and expect the same to continue in the country of origin. If expectations
are not met, the child may be abandoned.
q Give consideration to the area of origin of the unaccompanied child in relation to the intended
destination of the foster family. If the child is from a different area, he or she needs to be carefully
counselled about the fact that the foster family intends to return to a different area and the
distances and problems involved. It should also be clear to the child that staying far from his or
her area of origin may decrease chances of tracing his or her family. A child being emotionallyattached to the foster family, but objecting to returning to the same destination is a scenario to be
reckoned with.
q Carefully listen to signals that may indicate that the child does not wish to stay with the foster
family upon repatriation. Even careful assessment of child welfare workers should not override
children's concerns. Based on his or her everyday contact with the family, the child may feel thatthe family only takes care of him or her because of assistance linked to the foster arrangement.
These feelings need to be taken seriously and respected.
q Consider that families repatriating with a foster child may abandon the child for any number ofreasons at some stage after return. Therefore close monitoring of the well-being of foster children
following return is vital.
q Establish monitoring and counselling services in the country of origin to which families caring forunaccompanied children can address their questions and concerns. Inform the families about thelocation of such services closest to their place of residence. Ideally, staff of such institutions
should undertake regular home visits to ensure the well-being of the child and the durability of thefoster arrangement.
q When repatriating a foster family with an unaccompanied child, check before departure of thetransport arranged that the child is physically with the family and has not been left behind in thelast minute.

7.3

Tracing

In conflict situations, ICRC customarily establishes a tracing service. This is based on computer
registration of individuals (including unaccompanied minors) who have been separated from their families,
and of families searching for lost members. Any query activates a computer search. UNHCR has
generally found that this system can usefully be supplemented by more active measures to search andreunite families, notably where unaccompanied minors or elderly refugees without family support areconcerned. ICRC may also take more active steps to circulate or post names and photographs of thosebeing traced.
In addition, ICRC operates a system of Red Cross family messages, which are open, single-sided
pages, to enable communication between civilians across front-lines. These also serve a tracing
function.
In non-conflict situations and in other cases where no partner is immediately available to take overtracing functions, UNHCR is required to play a more active tracing role. Some guidance as to how toapproach this is given below.
The policy of avoiding the placement in institutions of unaccompanied children and other vulnerable
returnees without family support makes tracing an even bigger challenge. Without family support forthese persons, institutions are more likely to become substitute homes for vulnerable individuals.

Suggestions for action:
q Family tracing activities should be pursued diligently long before repatriation commences.
However, there may still be a need to reinforce and give utmost priority to family tracing activities
from the early phases of a repatriation operation. If a repatriation operation follows the end of awar/conflict in the country of origin, the opening up of that country following the end of hostilities
can lead to tracing results impossible to obtain previously. Thus agencies dealing with tracing
activities should be encouraged to also follow-up on cases for which no progress was recorded fora long time.
q Tracing must be vigorous. Effective tracing methods include: posting photos on bulletin boards,
community meetings, use of radio, TV and newspapers, preparing tracing books or "newspapers"with photos for systematic circulation, interviewing adults who have lost children, taking children
to locations they have described.
q Tracing must be done even when the refugee without family support believes that the relatives aredead. Experience shows that at least part of the family may still be alive.
q When registering for repatriation, ask every refugee/family whether they are missing/have lost achild. If the answer is yes, take down the details as agreed with the agency responsible for
tracing. Consider having an officer from the tracing agency present to deal with such cases on thespot.
q Remember that in the absence of ICRC or any other agency involved in tracing the UNHCR
network of Branch, Sub and Field-Offices on both sides of the border should try to render their
good offices to the extent possible. This has in many cases been very successful. Use all meansof communication at your disposal. Consider establishing a network of community volunteers todeal with tracing requests pertaining to their community.
q In the absence of a system of Red Cross family messages, consider setting up a simple mailsystem between UNHCR offices in the areas where refugees are residing and UNHCR offices in
the country of origin to facilitate tracing efforts. Again, a network of volunteers may be a usefularrangement.

q

Faced with a situation where various agencies are involved in tracing, ensure that
networking works to avoid duplication of efforts and to ensure effective flow of
information.

Tracing is not an issue relating to unaccompanied children only. All refugees looking fortheir families should be assisted. In particular vulnerable individuals without family
support, no matter what their age, need tracing efforts to find their families in order torender them less vulnerable.

Chapter 8 - Other Important Aspects

8.1

Personal Belongings, Cash Holdings, Livestock, Pension Entitlements

In particular where refugees are returning to difficult situations and after having lived in the country ofasylum for an extended period, the repatriation of personal property and funds is of crucial importance fora dignified return and a smooth reintegration. Every possible effort should therefore be made to allow
refugees to return without leaving their belongings behind.
As a general principle, refugees should be allowed to take their personal property with them to theirhome country, subject to possible limitations with regard to a luggage entitlement, based on logistics
constraints. This, however, excludes items generally prohibited by law, like arms and ammunition.
Considering the difficulties returnees may face building new lives e.g. in countries destroyed by war, aluggage allowance, if applied, may constitute a strong disincentive to repatriation.
Countries of asylum and of origin may usually apply restrictions on the export or import of certain goods
or limit exemptions from taxes or levies to a certain maximum value. Within the framework of therepatriation operation, the country of asylum and the country of origin should not apply any restrictions,taxes or levies regarding the export/import of personal property of returnees. As early as possible before
the start of the repatriation operation written agreement on customs procedures, including the transfer offunds and cash holdings should be obtained. Procedures, if not waived altogether, should be kept clear
and simple. This applies in particular to border procedures which, if they cannot be avoided altogether,should especially in convoy operations be carried out at the departure points, in order to avoid delays
and complications during the movement.
The movement of property and, if it cannot be avoided, a luggage allowance, restricting weight or volumeof refugees' personal effects, should be planned well in advance and in consultation with the refugees.
Once agreement is reached, refugees have to be fully and clearly informed of all details. In particularwhere restrictions have to be applied, refugees require sufficient time to enable them to sell parts of theirproperty for adequate prices or to exchange them for other useful items which may be transported
easier.
Attention needs to be paid by all parties involved in a voluntary repatriation operation that refugees are
not deprived of their belongings or coerced into selling/bartering their belongings below their value basedon incorrect information pertaining to the belongings they are allowed to take. E.g. the local population
may tell refugees that they are not allowed to take radios or furniture and offer to buy them for prices
much below the market value. In such instances UNHCR should reinforce the information campaign
concerning the specific entitlements to take personal belongings and in cooperation with the local
authorities try to protect the right of refugees to their property.
As a rule, personal effects should travel with the repatriants.
If necessary, suitable materials for packing and labelling personal effects should be provided.
As applicable, arrangements should be made for the transport of communal property.
In many countries, the export of cash holdings is subject to exchange control restrictions and requires
the approval of the Reserve Bank or a similar institution. An agreement on the exemption from such
restrictions and on modalities for the exchange of returnees' cash holdings should be initiated as earlyas possible.
Additional problems may arise out of the need to move livestock, which in many situations may not beotherwise available in the country of origin. Health clearances and other possible veterinary requirements
should again, if possible, be waived. In view of logistics constraints associated with moving larger
animals, an alternative arrangement may have to be made, so that a member of the family can walk the
livestock across the border. Respective procedures and formalities will have to be agreed upon.
A mechanism should be devised to assist refugees who have acquired pension or similar entitlements
and who face difficulties in being paid out. In cases where it is not possible to arrange for the payment of
a lump sum prior to departure, arrangements may have to be made in order to have funds transferred,probably on a regular basis, to the country of origin. Should this not be possible due to technical or otherrestrictions, refugees may have to be advised to open accounts in the country of asylum and to makearrangements that they themselves or a person who is given power of attorney travel occasionally backto the country of asylum, in order to withdraw accumulated funds.

8.2

HealthSuggestions for action:
q Include health issues in repatriation negotiations. In order to facilitate agreement on healthissues pertaining to voluntary repatriation in time for the start of the operation as well as toemphasize their importance, health issues should be included in tripartite or bilateral repatriation
negotiations. A technical (sub)-committee, working group or similar arrangement may facilitate
reaching agreement on detailed technical issues.
q Cross-border visits of medical staff. It is advisable for health personnel from the country oforigin to visit the refugee camps and vice versa to orient medical staff in the country of asylum on
health policies in the country of origin. If necessary, such visits can be agreed upon in thetripartite context to facilitate border procedures.
q Pre-departure health screening. Health screenings of all repatriants scheduled for departure
should be undertaken usually two days before the actual departure by organized transport. If thehealth screening is undertaken earlier, acute illnesses may not be diagnosed before departure.
The presence of medical personnel during the embarkation of passengers on repatriation transport
may provide an additional safeguard to ensure that only repatriants fit to travel join repatriation
movements. If a refugee has been found unfit to travel, care should be taken that his or her
movement is scheduled as soon as his or her condition allows travel.
q Medical escorts: Each organized repatriation movement should be escorted by a qualified healthstaff (nurse) equipped with a medical kit, to attend to repatriants developing health problems
during the journey. Prior to resuming their convoy duties, these nurses need to be trained inconvoy as well as emergency procedures. Depending on the travel time and the number ofpassengers on a given convoy, two nurses may be required. The convoy escort nurse should haveaccess to communication (VHF, HF radio) with the convoy leader.
q First aid training. Drivers of repatriation vehicles (light escort vehicles as well as buses andtrucks carrying repatriants and their belongings) should receive a training in first aid.
q Emergency procedures. Each convoy vehicle should carry a leaflet outlining procedures to befollowed in case of an accident or emergency, while all drivers and staff involved in the movement
need to be trained in these procedures prior to resuming their duties. Before the start ofrepatriation movements, referral hospitals en route should be identified.
q Pregnant women. All pregnant women should be screened by medical personnel to determine
whether they can travel.
q Health cards. The use of simple, if necessary bilingual or multilingual, health cards for repatriants
suffering from chronic illnesses or having a tendency to high risk pregnancies should be
encouraged. The format can be agreed upon in the tripartite context or alternatively between
UNHCR and the Ministries of Health in the countries of asylum and origin. Detailed information on
illnesses and handicaps should be recorded on such type of documentation and not on the VRF
to avoid stigmatization.
q Refugees/Returnees medically at risk. The special medical needs of refugees including
psychiatric cases have to be met during all phases of the repatriation. First planning needs totake place cross-border as to a suitable durable solution in a place where the necessary services

can be rendered. Then necessary inputs like drugs, etc. may have to be provided before departure
to bridge possible gaps between arrival in the home country and access to the required services
there. Upon return the condition of such returnees and their access to the vital services have to bemonitored by UNHCR. The basic principle to observe is: Keep such especially vulnerable
individuals with their family/community; do not single them out.
q Outbreak of contagious diseases. In the event of an outbreak of life-threatening contagious
diseases like cholera in the areas of operation on either side of the border, repatriation
movements need to be suspended until it can be ascertained that they will not contribute tospreading the disease.

q

8.3

HIV/AIDS testing. UNHCR's policy that mandatory testing for HIV/AIDS amounts toa violation of human rights and that it has no public health justification also applies tovoluntary repatriation operations. A refugee has a right to return and the country of origin
has an obligation to receive him or her back without any limitations pertaining to the stateof health of the individual concerned.

Education

Students and teachers should be provided with documentation before return.
Schooling should be promoted in returnee areas.

Suggestions for action:q Documentation/certification. Where political conditions permit, there should be contact with the
Education Ministry of the country of origin from the early stages of a refugee emergency, toarrange for recognition within that country of studies undertaken in exile. If required, UNHCR canfacilitate the coordination between the Ministry of Education in the country of asylum and theMinistry of Education in the country of origin.
q In any case, when repatriation approaches, documents should be issued to returning students,
indicating the studies they have undertaken. Teachers should also be provided with
documentation regarding any training they have received, years of service and positions held.
Recognition by the country of origin of such documents (school certificates, teacher training
certificates, certificates of service) as well as their format, can be negotiated in the tripartite
context to stress their importance. If the language in the country of origin is different from thelanguage of the country of asylum, such documents should either be bilingual or in the languageof the country of origin. It may be necessary to agree with both the country of origin and thecountry of asylum on procedures for the issuance of such documents in order to ensure theirrecognition in the country of origin. The use of such documents/certificates should aim at avoiding
individual entry examinations or tests for returning refugee students and teachers to facilitate theirsmooth and speedy integration into the educational system of the country of origin. Most
countries of origin would face problems dealing with the number of individual entry examinations orequivalency assessments related to a massive voluntary repatriation.

q

Orientation. Orientation may be provided to children and parents regarding various

aspects of the return process. For example, young children may have discussions withadults and other children about life in the area of return. Older children and adults may be
informed of expectations regarding education programmes (whether government schools
will be operational and have sufficient capacity for returnees or whether self-help
arrangements will be needed).
q Skills training may be reoriented to meet return and reconstruction needs. Educated refugees
may be trained to participate in the organizational tasks required by the repatriation and reception
phases. Where possible, information on skilled refugees should be shared as early as possible
with the country of origin since their early voluntary repatriation may in certain situations facilitate
the reconstruction of basic infrastructure in the areas of return.
q Mine awareness. If landmines and other unexploded ordnance are likely to be a cause of danger
for the physical safety of returnees and a mine awareness programme is carried out for the
refugee/returnee population, the inclusion of mine awareness education in the school curriculum
should be considered so that this vital information is adequately provided to schoolage children.
Additionally, drama groups, drawing competitions and school choirs taking up mine awarenesstopics may help to reinforce the message.
q Repatriation movement schedule. If at all possible, repatriation movement schedules should
give consideration to the school term in order to reduce the number of students who are returninghome before the completion of their present term.
q Advance information on returnees. To ensure the smooth integration of students and teachers
into the educational system, the Ministry of Education at the national level and local school
officials in the districts of return should be informed of the characteristics of the expected returnee
population (number of students by level and type of study, number of teachers and trainers, etc.).
q Support for reintegration. After repatriation, UNHCR may, if necessary, intervene in the initialintegration phase, to ensure that adequate educational personnel, educational facilities, textbooks
and learning materials are provided in the communities where the returnees have settled, as wellas support the rehabilitation of school buildings.

q

Information and counselling. Information and counselling on all available education
programmes and employment opportunities should be provided to those students/trainees
whose studies were interrupted by repatriation. Government and other agencies should beapproached to arrange appropriate placements in home country institutions, wherever
possible.

(for further information see: Revised (1995) Guidelines for Educational Assistance to Refugees. UNHCR
Geneva, June 1995)

8.4

Security Considerations and Transport Arrangements

Whenever voluntary repatriation takes place by means of UNHCR-organized transport whether by road,rail, air or sea, special attention needs to be paid to arranging pre-departure procedures and transport ina way that ensures the utmost safety and dignity of repatriants.

Suggestions for action:
q Wherever possible, focus early on the identification of a competent implementing partner for thetransport/logistics sector of the operation to allow UNHCR to focus on its protection functions
while leaving the technical aspects of the logistics sector to a specialized agency.

q Before the start of any repatriation movements, design a movement (convoy) management system
and agree upon it with all parties concerned. Checklists will be useful.
q Agree repatriation movement schedules as well as the number of repatriants per movement andthe movement (convoy) destination(s) with all parties concerned.
q Ensure that in keeping with UNHCR's leading role in voluntary repatriations, UNHCR stays inoverall charge of the operation. In view of security and protection considerations, UNHCR should
be clearly in charge and lead the movements, while implementing agencies should perform
assistance as well as technical functions.
q Check and assess routes which repatriation convoys are planned to take prior to the start of any
movements on such routes. Ensure that the selected routes are safe, and do not pass throughareas where conflict is occurring, where terrorist attacks may occur or where there is a danger oflandmines.
q Design a simple convoy report format to be completed after each repatriation movement.
q Arrange the labelling of each piece of repatriants' luggage with the repatriant's name, VRF
number, destination and the number of the convoy vehicle which will carry it. This will help toensure that luggage does not get lost, misplaced or sent to the wrong destination.
q Move repatriants and their belongings in the same convoy.
q Provide refugee women with sanitary napkins before the journey, if this is not taken care ofalready through other programmes.
q Make special arrangements, as required, for vulnerable groups.
q Make arrangements for food, water and medical care during the movement.
q Use coaches/buses to transport persons where possible. Otherwise use trucks. Never movepeople in trailers.
q Distances permitting, avoid over night stops to the extent possible. They inconvenience
repatriants and are a source of logistics problems. However, if long journeys require stop-overpoints, ensure that adequate refreshment, gender-sensitive accommodation and sanitation
facilities are arranged as required.
q Transport repatriants as close to their final destination as possible.
q Inform UNHCR in the country of origin as early as possible by radio or other suitable means about
the number of passengers on each convoy and the breakdown by destination in order to facilitate
reception arrangements.
q Avoid travelling with a military escort, since this may give the impression that the return is not
accepted by all parties concerned and that the repatriation is not voluntary. However, traffic police
escorts can be helpful when passing through crowded cities etc.
q If these are not waived altogether, negotiate for customs and immigration checks and procedures
to take place in a way that avoids repatriation convoys having to stop at border points (e.g.
conduct the checks in the camps/at the departure points prior to the start of the convoy
movement).
q Once the convoy is moving, follow a routine of frequent radio checks.

q

Establish a mobile response system to deal with vehicle breakdowns as well as a back-up
system where major repairs and maintenance works of the vehicles can be undertaken.

(Since the above is by no means comprehensive, please consult for further details: VoluntaryRepatriation. Training Module. 2nd Edition. UNHCR Geneva, December 1993)

8.5

Repatriation and Elections in the Country of Origin

As already mentioned in chapter 5.2, conflict settlements often include the holding of national elections
and refugees may be expected to repatriate according to a certain schedule in order to vote.
UNHCR can only commit itself to strive towards the above goal within the limits of its capacity andbased on the refugees' willingness to return before elections. If refugees are eager to participate in thenational elections, UNHCR should certainly spare no effort to assist them in returning in time. Should
refugees be reluctant to return before the elections for fear that the outcome may cause them to flee
again, UNHCR has to be mindful of these concerns and reflect them in repatriation planning andimplementation.
However, returning in time to vote is not the only issue. The cut-off date for voter registration is usuallywell before the election date and the question arises whether or not voter registration of refugees can orshould take place in the country of asylum. As far as UNHCR is concerned, it certainly can, provided
that the host government and the government of the country of origin agree on procedures that allow all
refugees the same free access to the voter registration procedure and no benefits or disadvantages aretied to registration or non-registration. Voter registration should never be linked to registration forvoluntary repatriation either in terms of the location where it takes place or in terms of the use of data. If
voter registration is carried out in the country of asylum, UNHCR should not be actively involved in any
way other than monitoring that no international protection principles are violated.

It may be necessary for UNHCR to insist that the country of origin declares amnesties
or guarantees before undertaking voter registration so that information on registeredvoters cannot be misused.

If voter registration has been undertaken in the country of asylum or for any reason is not necessary, thenext question is whether in the run-up to the elections political parties should be allowed to campaign inthe country of asylum in order to inform eligible refugee voters. Again, this will mainly depend on therelations between the host country and the various parties in the country of origin. If these relations allow
for all political parties to campaign in a fair manner and no other protection concerns cloud the situation,
UNHCR should monitor these visits of political parties to refugees and, if possible, even consider using
their existence as a sign of peace and national reconciliation. UNHCR may wish to point out that it may
serve confidence-building, if different political parties address refugees in a common forum so thatrefugees can see for themselves that their country is on the road to peace and democracy.
If refugees cannot return home before either the deadline for registration for elections or the elections
themselves due to continued uncertainty or due to a lack of logistical capacity, should voting take placein the country of asylum? Again, if all refugees have an equal and unhindered possibility to cast theirvote and thereby exercise their right to participate in the shaping of the political future of their country
without repercussions, UNHCR should leave it to both countries involved to negotiate the arrangements
for implementation. However, UNHCR should monitor the election process in exile and ensure that thepreconditions for it taking place in exile are met.

The main guiding principle for UNHCR concerning elections in the country of origin isthat UNHCR has to act strictly in line with the purely humanitarian and non-politicalcharacter of the activities of the Office and aim at upholding the principles ofinternational protection.

8.6

Repatriation of Individual Cases

The basic protection considerations for UNHCR involvement in the voluntary repatriation of individualrefugees (referred to as individual cases, or ICs) are substantially the same as those in large-scale
operations. A number of UNHCR Field Offices have specific voluntary repatriation projects under whichassistance is provided to individual refugees and refugee families who seek help in returning voluntarily totheir home countries. Similar projects are also administered by UNHCR Headquarters for refugees notcovered by existing projects in the field, either by the Division of International Protection or the Regional
Bureaux.
When a refugee seeks help for repatriation, the first task to be undertaken by the competentField/Protection Officer is to establish the voluntary character of the refugee's decision to repatriate. Thisrequires a personal interview with the refugee. The elements of "voluntariness" are the same as those to
be considered in large-scale, organized repatriations: namely, an informed decision by the refugee, andan absence of direct or indirect coercion by the authorities of the countries of asylum or origin. Indirect
coercion, in such cases, would include deliberate maintenance of dire conditions in refugee camps, or adenial of basic rights (see chapter 2.3 on "Voluntariness").
The refugee should complete and sign a Voluntary Repatriation Form (VRF) in line with the principles
outlined in chapter 4.3. A VRF should be completed by each person over the age of 18.
Where the repatriation request involves a family, the Field/Protection Officer should, as in mass
repatriations, establish the voluntary nature of the return with respect to all adults, including throughindividual interviews, where considered necessary (see chapter 4.3 ). In the case of repatriations
involving children under the age of 18, UNHCR should be guided by the principle of family unity, and thebest interests of the child. Both principles form part of the Convention on the Rights of the Child (seealso chapter 7.2 on "Unaccompanied Children").
If UNHCR is approached by a mentally handicapped refugee requesting voluntary repatriation, theresponsible officer has to ascertain that the IC has the ability to assess the situation and make an
independent and rational decision regarding his or her repatriation. In case of doubt or of a severely
mentally handicapped/psychiatric case, appropriate advice may be sought from UNHCR Headquarters.
Once the voluntary character of the intended repatriation is established, the refugee should be assisted
with, as necessary, permission to return to the country of origin, travel documents, exit/entry/transit
arrangements, travel expenses, and repatriation allowance. The exact assistance to be provided can bechecked with Headquarters.
In some cases, UNHCR's involvement may need to be discreet. The refugee may not wish theauthorities in his or her home country to know that he has been in exile or receiving assistance fromUNHCR.
The following criteria must be met for UNHCR to provide material assistance towards an individual
repatriation:•

The applicant must be formally recognized as a refugee by the host country or by UNHCR under
its mandate. If no determination has previously been made, it can be made at the time of therequest for repatriation assistance (post facto determination).

•

The applicant must establish that he or she is a national of the country to which repatriation issought.

•

The applicant must make a written declaration that the decision to repatriate is voluntary (VRF).

•

The applicant must establish to UNHCR's satisfaction that he or she cannot afford personally, nor
obtain elsewhere, the necessary funds for the repatriation.

•

The applicant must be able, legally and practically, to return to and take up residence in the homecountry. That is, the applicant must have or obtain a valid passport or travel document, and there
must be no transport related barriers to return.

Please find below a checklist outlining the main elements which should be included in any submission
to Headquarters requesting authorization for cases of individual voluntary repatriation (UNHCR IOM/35/92
FOM/36/92 dated 1 April 1992 refers):•

Name, sex, date of birth, place of birth, nationality of IC and family members, final destination.

•

Confirmation that applicant has been recognized as a refugee or as a person of concern to
UNHCR.

•

Confirmation that IC has completed/signed a voluntary repatriation declaration.

•

Confirmation that IC has obtained valid travel document/return clearance, including details of travel
document (i.e. nature of travel document, issuing authorities, period of validity, etc.).

•

Confirmation that IC unable to pay travel costs and that no other funding sources available.

•

Estimated cost of transportation by most direct and economical route (specifying itinerary andwhether by air, land or sea) at IOM's preferential rate, whenever applicable.

•

Assessment/recommendation by Field Office concerning payment of repatriation grant and/or
travel allowance.

There may be a formal repatriation agreement to cover the return of ICs, which can alter the basic criteria
set out above, such as the Memorandum of Understanding between the Government of South Africa and
UNHCR, and the Tripartite Agreement between the Government of Chile, UNHCR and the International
Organization for Migration (IOM). Under both these agreements, eligibility for repatriation was defined ina broad and all-encompassing spirit. Thus it included, for example, former refugees who had acquired
the citizenship of their countries of residence, and exiles who had never sought refugee status.

Chapter 9 - Interagency and NGO Cooperation

UNHCR is the lead agency in refugee repatriation operations and, as such, is normally responsible forcoordinating the input of other UN agencies, intergovernmental organizations and NGOs. In complex
operations, involving a significant non-refugee component, DHA, while not an operational agency, may
coordinate assistance activities. UNDP should be the overall UN coordinating agency responsible forrehabilitation and longer-term integration. UN development agencies (UNDP in particular) should be
involved from the beginning of the planning of repatriation/reintegration efforts. They, and all other UN
agencies operating in the area, should be fully briefed on the protection elements of voluntary
repatriation.
The main intergovernmental organizations outside the UN system whose cooperation is important to
UNHCR are the International Committee of the Red Cross (ICRC) and the International Organization for
Migration (IOM). ICRC works on behalf of prisoners of war, war wounded, detainees, deportees, in the
tracing and communication between separated families, and with civilian populations affected by war andfamine. All these activities may include refugees, and the activities of ICRC and UNHCR often converge.
ICRC normally assumes primary responsibility for persons displaced within a country as a result ofconflict, whereas UNHCR is responsible for refugees in countries of asylum as well as for returnees.
When repatriations take place in situations of armed conflict, UNHCR and ICRC may find themselves
working together on behalf of returnees and displaced persons in the country of origin. Under its
mandate, ICRC can provide:•

active protection as part of its task to monitor the observance of the Fourth Geneva Convention;•

medical, food and material assistance;•

assistance in tracing and family reunification.

It is essential to maintain close contact with ICRC and seek their active involvement, particularly in areas
where they have long experience, such as tracing and family reunification. By helping returnees
establish contacts with their relatives, ICRC can make a vital contribution to their reintegration.
A number of international organizations including CARE, GTZ and IOM have long-standing expertise inhandling the transportation and logistics of refugees and displaced persons. Their activities are usuallycontracted by UNHCR or included in inter-agency consolidated plans of action or appeals.
In recent PARinAC (Partnership in Action) consultations, UNHCR and a broad array of NGOs havereiterated the basic principles underlying their cooperation in favour of the international protection of
refugees, including with respect to voluntary repatriation. NGOs have a strong advocacy mandate andtheir involvement in policy formulation, as well as in the more practical aspects, can be helpful.
The "Oslo Declaration and Plan of Action" which emanated from the global NGO and UNHCR
Conference in June 1994 encompassed nine recommendations specific to voluntary repatriation, which
are reproduced as Annex 8 to this Handbook.

Agency assistance programmes must recognize refugee women and men as active
participants rather than passive beneficiaries, with governments, international agencies
and NGOs playing a support role.

ANNEXESANNEXES

Annex 1. Checklists

Please note that the checklists provided below had to be limited to the most important points in order toavoid a repetition of major parts of the Handbook. For detailed suggestions on actions to take in order toimplement the points highlighted below, please refer to the related chapters of this Handbook.

MAIN PROTECTION ACTIVITIES IN VOLUNTARY REPATRIATIONOPERATIONS
Once UNHCR has determined that it can be involved in an organized voluntary repatriation operation, thefollowing practical protection elements must always be borne in mind:•

UNHCR has to ensure the voluntary nature of the repatriation and that it takes place underconditions of safety and dignity.

•

Physical security in camps, staging areas, reception centres and routes of return must be
assured. The national authorities are responsible for this, but UNHCR should maintain anuninterrupted presence in all of these locations.
•

All measures have to be taken to ensure that refugee and returnee women are fully involved in theplanning and implementation and have equal access to all information, procedures and assistance
related to repatriation.

•

Family members should be repatriated together whenever possible. Cases of split families mustbe identified and provisions made for tracing, where necessary, and subsequent reunification.

•

The needs of school-going refugee children to complete their current cycle of education should beaccommodated, whenever possible.

•

Specific measures must be taken to ensure the protection and care of unaccompanied minors
and other vulnerable groups.

•

Agreements must be negotiated to dispense with, or reduce to a minimum, immigration, customs
and health formalities for border crossings.

•

Repatriating refugees should be permitted to bring their legally-acquired assets and movable
personal and communal property.

•

Following repatriation, returnees should not be deprived of freedom of movement through prolonged
involuntary stays in reception centres.

•

In the country of origin, the focus should be on and UNHCR should monitor the non-discriminationof returnees for having been in exile, the re-establishment of an effective and durable state-citizen
relationship and the early and full restoration of national protection.

A.

Preparatory and Promotional Activities(i)

In Countries of Asylum

q Strengthen/establish UNHCR presence.
q Undertake or update repatriation-related surveys, including demographic and socio-economic
profiles of the refugee population, identification of areas of origin and preferred destinations upon
eventual return, identification of vulnerable groups and their particular needs and share thisinformation cross-border.
q Consult refugee women and men about ways to promote voluntary repatriation. Present a low-key
explanation of voluntary repatriation, stressing that once a programme is initiated it will be foreach refugee to freely decide whether to return.
q Consult the authorities, with a view to agreement for establishing a tripartite (repatriation)commission; identify potential positive and negative factors, including political sensitivities andadministrative concerns, as well as seasonal factors relevant to the repatriation.
q Determine whether different repatriation approaches would have to apply to different ethnic or othergroups within the refugee population, or between refugees in (UNHCR-assisted) camps and those
who have settled spontaneously; if this is the case, consider how to accommodate suchdifferences in your plans.
q Based on an assessment of refugees' post-repatriation needs, re-orient assistance programmes
towards repatriation preparedness in such areas as education, vocational training,income-generating activities, health and community development. Ensure that this will notundermine the voluntary nature of the programme.
q Identify possible implementing partners for tasks under the repatriation programme that you do notforesee UNHCR implementing directly.

q

In cooperation with the country of origin, start work on an operations plan covering all
protection and assistance aspects.

(ii) In Countries of Origin
q Make a thorough assessment of the causes that led to the refugee situation, and subsequentdevelopments (such as policy changes, domestic stability, signals from the government to accept
refugees back) which now make voluntary repatriation possible.
q Strengthen/establish UNHCR presence in the capital and areas to which the refugees are
expected to return.
q Collect baseline data on potential areas of return, and identify possible constraints (such asaccess to suitable land, housing, land mines), and other important factors such as the availabilityof health/water/education facilities, presence of NGO's and other UN agencies, seasonal,
security, administrative, or logistical issues.
q Share with the government and other relevant parties the profile of the refugee community (= future
returnee population) for operations planning.
q Encourage the authorities to promote conditions conducive to the voluntary repatriation andreintegration of refugees, including recognition of and respect for their right to return to theircountry in conditions of safety and dignity; seek, as appropriate and necessary, proclamation ofamnesties and/or other official guarantees and assurances for the safety of those who may decideto repatriate.
q Obtain agreement on the establishment of a tripartite (repatriation) commission and on such
issues as reception facilities, security en route to final destinations, protection without
recrimination, access to documentation, UNHCR returnee monitoring.
q Assess the effectiveness of existing cooperation between local UN organizations, if any.
q Identify and work with (local) NGOs in the human rights field, if appropriate with a view tomaximizing support for the creation of conditions conducive to safe return and reintegration of
refugees.
q Based on the estimated potential caseload, identify with input from the authorities, appropriate UN
agencies and international and national NGOs, Quick-Impact Projects that could meet therepatriating refugees' rehabilitation and initial reintegration needs. Implementing and coordinating
mechanisms, including the integration of returnee projects with other national developmental
programmes, will have to be identified as well.
q In cooperation with the country of asylum, start work on an operations plan covering all protection
and assistance aspects.
B.

Activities in Pre-Departure Phase(i)

In Countries of Asylum

q In consultation with refugee women and men, determine the assistance package andsecurity/protection procedures for facilitating voluntary repatriation.
q Plan, assign and coordinate tasks, including for activities relating to training, information
dissemination, registration and documentation, security, movement escorts, etc.; arrange for theprepositioning of the necessary strategic commodities and establishing of required services.
q Determine desired assembly centres or staging areas, border crossing points, routes andmethods of return, as well as a timetable (i.e. estimated number of people moving at what
intervals over what period taking into consideration the absorption capacity and preparedness ofthe country of origin); ascertain all departure formalities required by the government.
q Select competent implementing partners and establish clear-cut operations arrangements among
all parties involved including government, UN system and NGOs.
q Establish a repatriation commission, ideally in the form of a tripartite commission.
q Conclude a repatriation agreement, ideally in the tripartite format, in the context of the legal
framework established by the tripartite (repatriation) commission.
q Design and start conducting a UNHCR supervised and coordinated information campaign to reachout not only to the refugees, but also to governments, NGOs, the local population and the media.
q Consider enabling refugee representatives (women and men), accompanied by authorities and
UNHCR to study the situation in the country of origin; if necessary and appropriate, facilitate visits
to the refugees by community leaders or government authorities from the country of origin.

q

Agree with the country of origin on the format of the VRF, registration guidelines and, as
appropriate, a system for the computerization of VRF data.

(ii) In Countries of Origin
q Establish workable mechanism for linking spontaneous repatriants to existing or anticipated
UNHCR operations, for both protection and assistance considerations.
q Establish where necessary, reception centres/arrival points (location, size, infrastructure) and asystem for onward movement to final destinations, bearing in mind distance, size of caseload,
security and seasonal factors.
q Obtain agreement on entry and dispersal procedures, including immigration, health and customs
formalities and duration of stay in reception centres.
q Undertake training activities geared to strengthen the capacity of local institutions (governmental
and non-governmental) in the management and implementation of reception and post-repatriation
programmes.
q Contact, and hold discussions with government departments and humanitarian organizations
providing social welfare services to unaccompanied children and other particularly vulnerable
groups.
q Establish a repatriation commission, ideally in the form of a tripartite commission.
q Conclude a repatriation agreement, ideally in the tripartite format, on the basis of the legal
framework established by the tripartite (repatriation) commission.
q With the authorities, plan measures to sensitize and prepare the population particularly in thecommunities to which refugees will eventually be returning.
q Establish returnee monitoring systems and mechanisms.
q Initiate/complete repairs or rehabilitation of access roads and basic water and health services;
preposition food and other items (e.g. seeds, tools, shelter material) which are required for
returnee assistance programmes.

C.

Activities in the Movement and Post-Arrival Phase(i)

In Countries of Asylum

q Under close UNHCR supervision, interview; counsel and register refugees who wish to repatriate;
complete all necessary documentation. De-register departed repatriants.
q Establish a plan of action and procedures for dealing with possible new-arrivals; ensure thataccess to international protection remains available to those in need of it, be they returnees
forced to flee their country of origin or first-time asylum-seekers.
q Agree upon and establish procedures for a possible residual caseload.
q Undertake all efforts to reduce vulnerability and to allow for the mainstreaming of the return ofindividuals already vulnerable.
q Make final assessment of routes of return; agree with all concerned and implement logistics andsecurity arrangements for the movement; establish movement monitoring procedures.

q

Develop a plan for the transfer of refugee camp facilities to the authorities concerned;
make a plan for the future use/redeployment of all non-expendable property.

(ii) In Countries of Origin
q Keep under review any political or physical constraints directly affecting the timing and rate of
return movements (e.g. elections, the rate of spontaneous returns, food availability, progress on
construction/rehabilitation of basic infrastructure, climatic conditions, prospect of violence).
q Ensure adequate availability of food and fuel stocks and preparedness of reception facilities,
means of onward movement, and suitable arrangements at the destinations.
q Implement a system whereby the registration undertaken in the country of asylum (VRF) also
benefits registration needs in the country of origin; implement a registration system for
spontaneous repatriants. Use this to help ensure direct UNHCR access to all returnees in allparts of the country in order to monitor the consequences of their return.
q Implement returnee monitoring including effective UNHCR intervention with national authorities toredress any threats to the fundamental human rights and freedoms of returnees.
q Coordinate and implement assistance programmes for the initial reintegration of returnees andencourage other relevant organizations to establish medium and long-term reconstruction anddevelopment programmes.

q

Ensure that UNHCR's protection and assistance programmes for returnees also extend,
as may be agreed and appropriate, to internally displaced persons, demobilized soldiersand the needy local population in returnee communities.

CHECKLIST FOR COOPERATION WITH NGOs
The following is a basic checklist from the UNHCR Voluntary Repatriation Training Manual for principles
to observe in dealing with NGOs as part of a repatriation operation:
q Seek government clearance for NGO operations and their access to returnees. Make sure this isincluded in tripartite agreements and memoranda of understanding.
q Involve NGOs at all stages of the operation, beginning with the needs assessment and planningstage. Make sure they are invited to any team building or training workshops that take place.
q Establish a mechanism for regular consultations, or better still adapt one that is already in place.
q Respect the independence of NGOs as implementing partners, and delegate authority
accordingly; give a positive lead, but maintain a democratic and interactive process rather thansimply imposing arrangements.
q In difficult security situations which commonly occur in repatriations, assist NGO implementing
partners as far as possible with clearances, permits, telecommunications, transport, etc.
q Carefully plan the phase-out in the country of origin together with NGOs particularly if they are toprovide reintegration assistance after UNHCR has left.
q Whenever possible, make use of the services and expertise of local NGOs; their knowledge of
local conditions can provide invaluable help.

Annex 2. Executive Committee Conclusions 18 (XXXXI) and 40 (XXXVI)
Annex 3. Regional Instruments

AfricaThe Convention Governing the Specific Aspects of Refugee Problems in Africa, adopted in 1969 by theOrganization of African Unity (OAU), is the regional complement to the 1951 Refugee Convention. The
1969 OAU Convention was the first and today remains the only international refugee instrument toformally elaborate the principles of voluntary repatriation. The Convention stresses the essentiallyvoluntary character of repatriation and duties of countries of asylum and countries of origin to facilitate
the return of refugees in safety. Its provision on voluntary repatriation (Article V) is reproduced in full
below:"1. The essentially voluntary character of repatriation shall be respected in all cases and no refugee
shall be repatriated against his will.
2. The country of asylum, in collaboration with the country of origin, shall make adequate
arrangements for the safe return of refugees who request repatriation.
3. The country of origin, on receiving back refugees, shall facilitate their resettlement and grant
them the full rights and privileges of nationals of the country, and subject them to the sameobligations.
4. Refugees who voluntarily return to their country shall in no way be penalized for having left it for
any of the reasons giving rise to refugee situations. Whenever necessary, an appeal shall bemade through national information media and through the Administrative Secretary-General of the
OAU, inviting refugees to return home and giving assurance that the new circumstancesprevailing in their country of origin will enable them to return without risk and to take up a normal
and peaceful life without fear of being disturbed or punished, and that the text of such appeal
should be given to refugees and clearly explained to them by their country of asylum.
5. Refugees who freely decide to return to their homeland, as a result of such assurances or on theirown initiative, shall be given every possible assistance by the country of asylum, the country oforigin, voluntary agencies and intergovernmental organizations, to facilitate their return."
Voluntary repatriation has subsequently been the subject of several Resolutions adopted by the OAUCouncil of Ministers. Also, the 1979 Arusha Conference on the Situation of Refugees in Africa appealed
to "... all African Governments to consider making official public declarations of amnesty to theirrespective nationals currently in exile, so as to encourage their voluntary repatriation."

Latin America
The 1984 Cartagena Declaration on Refugees pays particular attention to voluntary repatriation, affirming"the voluntary and individual character of repatriation of refugees and the need for it to be carried out
under conditions of absolute safety." It also stresses that refugees should preferably repatriate to theplace of their residence, and that the reunification of families should be the basis for facilities granted incases of voluntary repatriation.
The basic principles set out in the Cartagena Declaration on Refugees were further amplified in the
Declaration and Concerted Plan of Action in favour of Central American Refugees, Returnees, andDisplaced Persons, adopted by the International Conference on Central American Refugees (CIREFCA)
in 1989. States represented there made specific commitments to respect and promote the following
basic principles of voluntary repatriation:•

the right of refugees to return to their country of origin;•facilitation of refugees' choice in repatriation through provision of adequate information on thesituation prevailing in their country of origin;•

the voluntary and individually-manifested character of repatriation;•

the need for repatriation to take place in conditions of security and dignity;•

no discrimination against returnees for having sought asylum;•

freedom of movement for returnees, including their right to choose their destination and place ofresidence in the country of origin;•returnees' access to means of subsistence and to land;•

UNHCR's access to returnees, and•citizenship for the foreign-born children of returnees, as well as for foreign spouses.

Annex 4. Sample VRF
This sample VRF is based on the principle to keep it simple and only request information needed forrepatriation purposes on both sides of the border.
While this sample VRF is in English, the text will, of course, need to be translated into the official
UN-language(s) in use in the countries of origin and asylum as well as, if possible and different from thefirst, the language(s) spoken by the refugees.
The columns for "Intended Destination" are here stipulated as "District", "Admin. Post" and "Location".
These may have to be adjusted according to the administrative structure applicable in the country oforigin.
In the context of voluntary repatriation of individual cases, the addition of the following information will be
helpful:– Nationality– Marital Status–

Columns for details on the travel document.

Also in the same context and provided that the repatriant will transit through one or more countries
before reaching his home country, the following additional declaration may be useful:"I also declare that I understand that my (and my dependants') voluntary repatriation will be directly to............... without the possibility of remaining in any intermediate countries."Annex 5. Sample Tripartite Agreement
Not all of the provisions included in this Sample Tripartite Agreement apply to every voluntary repatriation
operation; likewise, certain situations may call for some additional elements. In certain situations,bipartite repatriation agreements/memoranda of understanding or even quadripartite agreements are
suitable alternatives to the tripartite model. The model is, therefore, intended to serve as a flexible
reference point from which a number of acceptable alternatives can be drawn.

SAMPLE VOLUNTARY REPATRIATION TRIPARTITE AGREEMENTThe Government of (country of origin) and the Government of (country of asylum) (hereinafter referred toas "the Parties") and the United Nations High Commissioner for Refugees (hereinafter referred to as "theHigh Commissioner" or "UNHCR"),(a) Recognizing that the right of all citizens to leave and to return to their country is a basic human rightenshrined, inter alia, in Article 13(2) of the 1948 Universal Declaration of Human Rights and Article 12 of
the 1966 International Covenant on Civil and Political Rights;(b) Recalling that the United Nations General Assembly Resolution 428 (V) of 14 December 1950, which
adopted the Statute of UNHCR, ascribes to the High Commissioner the function of providing international
protection to refugees and of seeking permanent solutions for the problems of refugees, inter alia, bypromoting and facilitating their voluntary repatriation and integration in their country of origin;(c) Recognizing that voluntary repatriation, where feasible, constitutes the preferred durable solution forthe problems of refugees, and that the attainment of this solution requires that refugees shall berepatriated in conditions of safety and dignity;(d) Noting that Conclusions 18 (XXXI) and 40 (XXXVI) of the Executive Committee of the HighCommissioner's Programme constitute internationally accepted principles and standards governing thevoluntary repatriation of refugees;(e) Recalling that the "Political Settlement" or "Peace Accord" signed between .................. and................... has laid the foundation for achieving lasting peace, national unity, reconciliation and socialand economic development in (country of origin);(f) Recognizing the need to define the specific procedures and modalities for the voluntary repatriationand eventual reintegration in (country of origin) of ..................... refugees in (country of asylum) with theassistance of the international community through UNHCR as may be supported, where appropriate, byother United Nations agencies and intergovernmental and non-governmental organizations;Have agreed as follows:

ARTICLE 1
Definitions
For the purpose of this Agreement,
1. the term "refugee" shall mean any ............... citizen, (as defined in the (country of origin) Law on
Nationality), who is living outside (country of origin) as a refugee in (country of asylum).
2. the term "returnee" shall mean any refugee as defined in sub-section 1. of this Article, who has
voluntarily returned to (country of origin) pursuant to this Agreement.

ARTICLE 2
Establishment of a Tripartite Commission
A Commission for the Voluntary Repatriation of ................ Refugees from (country of asylum) is hereby
established by the Parties and UNHCR.

ARTICLE 3
Composition of the Commission
1. The Commission shall comprise three members; each of the Parties and UNHCR shall designate amember.
2. Any Member of the Commission may be accompanied to its meetings by advisers.
3. Where a Member is unable to attend to any business of the Commission, that Member shalldesignate a substitute.

ARTICLE 4
Role and Function of the Commission
The Commission shall consider and agree upon or advise the Parties and UNHCR on such matters or
measures as may be necessary to promote and implement the voluntary repatriation of ..............
refugees from (country of asylum).

ARTICLE 5
Meetings of the Commission
1. Meetings of the Commission may be convened whenever necessary and at such venue as may be
agreed upon.
2. The Commission shall adopt its own Rules of Procedure.

ARTICLE 6
Ad Hoc Tripartite Arrangements/Liaison Officers
The Parties shall designate Liaison Officers at their respective Embassies in (capital of country of origin)and (capital of country of asylum) with powers to deal with unforeseen operational issues on an ad hoc
basis.

ARTICLE 7
Voluntary Character of Repatriation
The Parties and UNHCR hereby reaffirm that the repatriation of .................... refugees in (country ofasylum) shall only take place at their freely expressed wish based on their full knowledge of the facts.
Accordingly, the status of those ............. refugees who decide not to avail themselves of the voluntary
repatriation programme under this Agreement shall continue to be governed by the relevant international
protection principles and standards.

ARTICLE 8
Freedom of Choice of Destination
The Parties and UNHCR reiterate that the refugees shall be free to return to, and settle in, their former
places of residence or any other places of their choice within (country of origin).

ARTICLE 9
Return in Safety and with Dignity
1. The Parties and UNHCR agree that the voluntary repatriation of ............. refugees under thisAgreement shall take place only when there exist conditions conducive to their return in safety and with
dignity to places of final destination in (country of origin).
2. Whereas the Government of (country of asylum) shall retain responsibility for the safety and securityof the repatriating refugees while on the territory of (country of asylum) including in camps, staging areas
and during convoy movements en route to the designated border crossing points, the Government of(country of origin) shall be responsible for the safety and security of the returnees once within the
territory of (country of origin).

ARTICLE 10
Assurances upon Return
1. The Government of (country of origin) shall issue, together with other relevant parties, generalamnesties, formal guarantees or public assurances to encourage the refugees to voluntarily repatriate
without any fear of harassment, intimidation, persecution, discrimination, prosecution or any punitive
measures whatsoever on account of their having left, or remained outside of (country of origin).
2. The returnees shall benefit from the relevant provisions of any amnesty or clemency laws in force in(country of origin).
3. The Government of (country of origin) shall ensure that returnees have access to land for settlement
and use, in accordance with the relevant national laws.
4. The Government of (country of origin) shall facilitate, to the extent possible, the recovery and/or
restitution to the returnees of land or other immovable or movable property which they may have lost or
left behind.

ARTICLE 11
Juridical Status and Equivalency
The Government of (country of origin) shall, accord recognition to all legal status of ......... refugees
repatriating from (country of asylum), including births, deaths, adoptions, marriage and divorce. The
Government of (country of origin) shall also seek to accord recognition, as appropriate, to theequivalency of academic and vocational skills, diplomas and certificates obtained by the refugees whilein (country of asylum).

ARTICLE 12
UNHCR's Supervisory RoleUNHCR's leading role in promoting, facilitating and coordinating voluntary repatriation of refugees in orderto ensure that repatriation is voluntary and carried out in conditions of safety and dignity shall be fully
respected by the Parties.

ARTICLE 13
UNHCR Access to Refugees and Returnees
1. In order to be able to carry out effectively its international protection and assistance functions,
UNHCR shall be granted free and unhindered access to all ............... refugees in (country of asylum)
and to all returnees wherever they may be located in (country of origin). Likewise, all refugees andreturnees shall be granted free and unhindered access to UNHCR.
2. The Government of (country of origin) shall, in particular, extend full cooperation to UNHCR to allow
UNHCR to monitor the treatment of returning refugees in accordance with humanitarian and humanrights standards, including the implementation of the commitments contained in this Agreement.
3. In order to enable UNHCR to carry out its monitoring functions in accordance with sub-sections 1. and
2. of this Article, the Government of (country of origin) shall inform UNHCR about every case of arrest,
detention and legal proceedings involving returnees and shall provide UNHCR with the relevant legal
documentation on these cases as well as grant UNHCR free access to returnees under arrest or in
detention.
4. The access provided to UNHCR under paragraph 1. of this Article shall, as appropriate, extend tointer-governmental or non-governmental organizations with which UNHCR, in consultation with theParties, may enter into agreements for the implementation of one or more components of the repatriation
operation contemplated under this Agreement.

ARTICLE 14

Spontaneous Return
The Parties and UNHCR hereby recognize, as a matter of principle, that all assurances, guarantees andother provisions set out in this Agreement and which govern the voluntary repatriation of ...............
refugees from (country of asylum) shall also apply to those .......... refugees who may return to (countryof origin) by their own means.

ARTICLE 15
Information and Sensitization Campaign
1. UNHCR shall, in cooperation with the Parties, organize a campaign to provide the refugees with
objective and accurate information relevant to their repatriation and reintegration in (country of origin) sothat the refugees shall be able to make the decision to repatriate in full knowledge of the facts.
2. The Government of (country of origin) shall, with a view to creating conditions conducive to thereintegration of returnees in safety and with dignity, take all necessary measures to sensitize andprepare the population residing in areas to which the refugees shall be repatriating.

ARTICLE 16
Fact-finding Visits by Refugee Representatives
The Parties and UNHCR shall, as appropriate and necessary, facilitate visits to (country of origin) byrepresentatives from a cross-section of the refugee population in (country of asylum) for the purposes ofacquainting themselves with the situation prevailing in their intended areas of return and reporting
thereon to ................ refugees in (country of asylum). These refugee representatives shall then be
permitted to return to (country of asylum).

ARTICLE 17
Registration and Documentation
1. Pursuant to its mandated responsibility to ensure the voluntary character of the decision to return,
UNHCR shall, in consultation with the Parties, devise the most appropriate means for the interviewing
and registration by UNHCR of ........... refugees in (country of asylum) who wish to repatriate.
2. Duly completed Voluntary Repatriation Forms (VRFs), the format of which shall be mutually agreed
upon by the Parties and UNHCR, shall be recognized by the Parties as valid identity documents in(country of asylum) and (country of origin) and as travel documents for the purpose of the refugees'
return to their final destinations in (country of origin).

ARTICLE 18
Preservation of Family Unity
1. In accordance with the principle of family unity, UNHCR, in cooperation with the Parties, shall makeevery effort to ensure that refugee families are repatriated as units. Where such efforts fail, a mechanism
shall be established for their reunification in (country of origin).

2. In order to preserve the unity of the family, spouses and/or children of repatriating refugees who arethemselves not citizens of (country of origin) shall be allowed to enter and remain in (country of origin).
The principle established herein shall also apply to non-............. spouses as well as children of
deceased ................ refugees who may wish to enter and remain in (country of origin) to preserve family
links.

ARTICLE 19
Special Measures for Vulnerable Groups
The Parties and UNHCR shall take special measures to ensure that vulnerable groups receive adequate
protection, assistance and care throughout the repatriation and reintegration process.

ARTICLE 20
Transfer of Criminals
The Parties agree that ............... refugees who have committed serious non-political offences in(country of asylum) and who have been tried and convicted shall be transferred to (country of origin), if
they so wish. The Parties and UNHCR shall cooperate with each other to ensure that appropriatearrangements are made for their transport and hand-over.

ARTICLE 21
Designated Border Crossing Points
The Parties and UNHCR shall agree on border crossing points for organized voluntary repatriation
movements. Such agreement may be modified to better suit operational requirements.

ARTICLE 22
Immigration, Customs and Health Formalities
1. To ensure the expeditious return of refugees and their belongings, the Parties shall waive theirrespective immigration, customs and health formalities usually carried out at border crossing points.
2. Refugees' personal or communal property, including livestock, shall be exempted from all customs
duties, charges and tariffs.
3. [If applicable] The Parties shall also waive any fees as well as road or other taxes for vehicles enteringor transiting their respective territories under the auspices of UNHCR for the repatriation operation.

ARTICLE 23
Movement and Security of UNHCR Staff and Resources
1. The Parties shall facilitate the movement of staff and personnel of UNHCR and of its implementing
partners as well as vehicles, relief goods and equipment used in the operation into, within and out of(country of asylum) and (country of origin). In particular, they shall authorize UNHCR to issue two-waycross-border travel authorizations, the format of which shall be mutually agreed upon by the Parties and
UNHCR, to such staff and personnel for the duration of the repatriation operation.
2. The Parties shall take all appropriate steps to ensure the security and safety of UNHCR staff and allother personnel engaged in the repatriation operation provided for under this Agreement.

ARTICLE 24
Relief Goods, Materials and Equipment
1. The High Commissioner shall use her/his best endeavours to obtain the resources required from theinternational community to carry out the repatriation operation and implement reintegration activities in(country of origin).
2. The Parties shall exempt from the relevant Government taxes, duties and levies all relief goods,
materials, equipment and means of transport destined for use in the repatriation and reintegration
operation. The Parties shall expedite the clearance and handling of such resources.
3. The Parties hereby authorize UNHCR to use UN communications equipment, frequencies andnetworks and shall, whenever operational requirements make this necessary, facilitate the allocation ofother frequencies. The relevant written authorizations for equipment, frequencies and cross-border
networks shall be issued to UNHCR.

ARTICLE 25
UNHCR Field Offices
UNHCR may, whenever required for the purpose of a more effective discharge of its responsibilities under
this Agreement, establish Field Offices at locations to be agreed with the Government concerned.

ARTICLE 26
Continued Validity of other Agreements
This Agreement shall not affect the validity of any existing agreements, arrangements or mechanisms ofcooperation between the Parties and UNHCR. To the extent necessary or applicable, such agreements,
arrangements or mechanisms may be relied upon and applied as if they formed part of this Agreement
to assist in the pursuit of the objectives of this Agreement, namely the voluntary repatriation andreintegration of ............... refugees.

ARTICLE 27
Resolution of Disputes
Any question arising out of the interpretation or application of this Agreement, or for which no provision isexpressly made herein, shall be resolved amicably through consultations between the Parties and
UNHCR.

ARTICLE 28

Entry into ForceThis Agreement shall enter into force upon signature by the Parties and UNHCR.

ARTICLE 29
AmendmentThis Agreement may be amended by mutual agreement in writing between the Parties and UNHCR.

ARTICLE 30
Termination
This Agreement shall remain in force until it is terminated by mutual agreement between the Parties and
UNHCR.

In witness whereof, the authorized representatives of the Parties and UNHCR have hereby signed thisAgreement.
DONE at ......................., this .............. day of ........................ 19 ....., in three originals, in the.......................... language(s), the English version being authoritative for interpretation purposes.
For the Government of (country of asylum)
For the Government of (country of origin)
For the United Nations High Commissioner for Refugees

Annex 6. Sample Declaration of Amnesties and Guarantees
Such declarations will be subject to complex political considerations by the government of the country oforigin as well as possibly other parties to a conflict and will therefore need to be carefully tailored to thespecifics of a given situation. The model below, therefore, needs to be viewed with this reservation. As
applicable and appropriate, all parties to a conflict may be encouraged to issue such declarations jointly,
in order to maximize its confidence-building value among the refugees. Since such declarations arelikely to be translated into several (vernacular) languages the refugees speak, the phrasing should be
kept as simple as possible.

SAMPLE DECLARATION OF AMNESTIES AND GUARANTEESThe Government of (country of origin) and (if applicable, the other party/parties to a conflict),
Confident that the "Political Settlement" or "Peace Accord" signed between ........... and ........... hascreated conditions for a lasting peace, stability and social and economic progress in (country of origin);
Underlining the right and freedom of all ............. living outside their country as refugees to return hometo their places of habitual residence or to establish residence in any part of the country, and toparticipate, along with all other .............., in the process of national reconciliation and consolidation ofpeace, democracy and social development;
Desirous to take further confidence-building measures to promote the expeditious voluntary return andreintegration of ............... refugees in safety and with dignity;
Hereby,1. Call upon, invite and encourage all .......... refugees to return to their country and to settle in a place of
their choice in any part of the country and to participate fully in the process of national reconciliation,
reconstruction, consolidation of peace, democracy and social and economic development;
2. Declare the following:

Return in Safety and with Dignity(a) The voluntary repatriation and reintegration shall take place in conditions of safety and dignity, asestablished in internationally recognized principles.
(b) No returnee shall suffer any form of harassment, intimidation, discrimination, persecution or any otherform of punitive action on account of having fled (country of origin) and having sought and found refuge in(country of asylum).
(c) No returnee shall be subject to harassment, intimidation, discrimination or persecution for reasons ofrace, religion, nationality, membership of a particular social group, political opinion or gender.

Amnesty(d) All returnees, irrespective of their political affiliations, are exempted from prosecution for all criminal
offences committed for whatever reason prior to, or in, exile. This includes inter alia having left (countryof origin) and having found refuge in (country of asylum), draft evasion and desertion as well as the act ofperforming military service in internationally non-recognized armed forces. [clearly defined exclusions
may be necessary to address specific situations, e.g. serious violations of international humanitarianlaw, acts of genocide]

Respect for Human Rights(e) In common with all other citizens, the human rights and fundamental freedoms of returnees will beaccorded full respect.

Returnee Monitoring(f) UNHCR and [other international agencies as appropriate] will be allowed and will receive fullcooperation and access to monitor the treatment of returnees in accordance with humanitarian andhuman rights standards, including the implementation of commitments contained in this Declaration.

Access to Land(g) Returnees will have access to land for settlement and agricultural use in accordance with (country oforigin) laws.

Property(h) All measures will be taken to facilitate, to the extent possible, the recovery and restitution to thereturnees of their land or other immovable or movable property which they may have lost or left behind.
Failing this, returnees will be assisted to obtain reparation for loss of such property.

Military and other Obligatory Service(i) In order to support their reintegration, returnees will be exempted from any outstanding military service
or other obligatory service for the period of one year. Positive consideration will be given to requests for acomplete exemption from military or other service obligations.

Date..............................................

Signatures..............................................

Annex 7. Sample Cross-Border Travel Authorization

Annex 8. PARinAC Oslo Conclusions on Voluntary Repatriation
The "Oslo Declaration and Plan of Action" which emanated from theglobal NGO and UNHCR conference in June 1994 encompassed nine
recommendations specific to voluntary repatriation.
The specific recommendations are as follows:

Recommendation 23
UNHCR and NGOs should establish repatriation committees involving NGOs, UNHCR, and refugee
representatives in the countries of origin and of asylum, to facilitate efforts of voluntary repatriation, andshould designate focal points to liaise with these committees. Development agencies should be involved
at the earliest possible stage to prepare for the transition from relief to development in consultation withrepresentatives of refugee and refugee organizations.

Recommendation 24
UNHCR and NGOs should develop databases on: (i) the population profile of returnees and (ii) the
actual situation in the country of origin. This information should be shared with internationalorganizations, NGO partners, and refugee/returnees in countries of origin and of asylum, with a view
particularly to identifying any Extremely Vulnerable Individuals. UNHCR should identify a lead agency
under whose umbrella the repatriation of such vulnerable individuals would be funded, carried out and/or
coordinated in conjunction with local NGOs in the country of origin. UNHCR should also supply
information on conditions in the country for refugee status determination purposes that is as complete
as possible, while NGOs should make every effort to access such information.

Recommendation 25
UNHCR and NGOs should develop an information campaign to provide balanced information exchangewith refugees, profiting from their knowledge of their country of origin. Specific fears of refugees should
be investigated and answered as part of an assessment of the situation in the country of origin. Whenplanning for and carrying out repatriation programmes, UNHCR should seek information from NGOs wellestablished in such countries and knowledgeable of the political and security situation, state of national
infrastructures and local conditions. In addition, a mechanism for comprehensive monitoring of returnees
and ascertaining the viability of involving local NGOs should be established by UNHCR with NGO
cooperation as early as possible.

Recommendation 26
UNHCR should distribute widely among NGOs the UNHCR Guidelines on Voluntary Repatriation, share
information with NGOs on planned and/or on-going repatriation programmes, and involve NGOs andprospective repatriates in the actual planning and implementation of repatriation programmes.

Recommendation 27
Where appropriate, UNHCR should clearly identify lead implementing agencies in repatriation
operations, and ensure in consultation with the repatriation committees that criteria for voluntariness are
met and that conditions of safety and dignity prevail.

Recommendation 28
UNHCR and NGOs should view education of refugee children within the terms of durable solutions, andsuch programmes should be undertaken in a culturally sensitive way, bearing in mind their eventual
return, reintegration, and/or resettlement. UNHCR and NGOs should also work toward increased
education of adolescent girls through culturally appropriate modes of instruction and by gaining family
support for female education. More informal ways of meeting the education needs of refugee children to
prepare them for reintegration upon return should be explored. A particular focus should be given to
self-sufficiency projects for female-headed households, as well as households where the primarycare-taker/wage earner is disabled.

Recommendation 29
UNHCR and NGOs should ascertain the profile of potential residual caseloads as early as possible inorder to design effective and culturally sensitive counselling programmes and to explore possible
alternatives to repatriation, if needed. They should cooperate in the provision of counselling of returnees,both before and after return, and agree upon common, minimum humanitarian standards for phasing
down or eliminating services in refugee camps, as well as on minimum standards for services andprotection in countries of origin, as repatriation takes place.

Recommendation 30
Considering that anti-personnel landmines are a daily and serious life-threatening danger in many
countries to which refugees are fleeing and/or returning, UNHCR and NGOs should: (a) continue topromote the establishment and international financing of humanitarian landmine clearance anderadication programmes, as well as victim assistance and rehabilitation programmes; and (b) continue
actively to support on-going international campaigns calling for an international ban on the production,
distribution and use of landmines.

Recommendation 31
In situations of internal armed conflict, UNHCR and NGOs, in consultation with refugee populations,should cooperate in monitoring the situation and consult as to when organized voluntary repatriation
would be feasible, in accordance with international standards. They should also monitor closely any
signs of recurring military activity or human rights abuses which could possibly affect returnees. In
these situations, UNHCR and NGOs should balance the various factors and risks - in coordination withgovernments concerned - in considering facilitation or promotion of voluntary repatriation and return tohome areas.

Annex 9. Other Relevant UNHCR Guidelines, Policy and Training Modules

VOLUNTARY REPATRIATION:
Voluntary Repatriation. Training Module. 2nd Edition. UNHCR Geneva, December 1993

INTERNATIONAL PROTECTION:
Introduction to International Protection. UNHCR Geneva EMTP
Protection of Refugees in Emergencies. UNHCR Geneva EMTP

DETERMINING REFUGEE STATUS:
Handbook on Procedures and Criteria for Determining Refugee Status.
UNHCR Geneva, Reedited January 1992
Determination of Refugee Status. Training Module. UNHCR Geneva, 1995 (RLD2)Interpreting in a Refugee Context. Training Module. UNHCR Geneva, June 1993 (RLD3)

Interviewing Applicants for Refugee Status. Training Module. UNHCR Geneva, 1995 (RLD 4)

EMERGENCY MANAGEMENT:UNHCR Handbook for Emergencies. UNHCR Geneva, December 1982

HUMAN RIGHTS:
Human Rights and Refugee Protection. Part 1: General Introduction. Training Module. UNHCR Geneva,
October 1995
Human Rights and Refugee Protection. Part 2: Specific Issues. Training Module. UNHCR Geneva, 1996

SECURITY:
Guidelines on Security Incidents. Sample Indicators and Scenarios. 2nd Edition. UNHCR Geneva,
December 1992
Security Recommendations. UNHCR Geneva, 1995

CHILDREN:
UNHCR Policy on Refugee Children. UNHCR Geneva, August 1993
Refugee Children. Guidelines on Protection and Care. UNHCR Geneva, 1994
Evacuation of Children From Conflict Areas. Considerations and Guidelines. UNHCR and UNICEF,
December 1992
Working with Unaccompanied Minors in the Community. UNHCR Geneva, 1994

WOMEN:UNHCR Policy on Refugee Women. UNHCR Geneva, 1990
Guidelines on the Protection of Refugee Women. UNHCR Geneva, July 1991
Sexual Violence against Refugees. Guidelines on Prevention and Response. UNHCR Geneva, 1995
A UNHCR Guide to Women's Rights Awareness Training. A Practical Tool for UNHCR Staff. Draft.
UNHCR Geneva, 1996

VULNERABLE GROUPS:UNHCR Guidelines on Assistance to Disabled Refugees. UNHCR Geneva, 1992
Guidelines on Evaluation and Care of Victims of Trauma and Violence. UNHCR Geneva, 1995

INTERNALLY DISPLACED PERSONS:UNHCR's Operational Experience with Internally Displaced Persons. UNHCR Geneva, September 1994

REGISTRATION:
Registration - A Practical Guide for Field Staff. UNHCR Geneva, May 1994RESETTLEMENT:
Resettlement Guidelines. UNHCR Geneva, March 1991

MINE AWARENESS:
Mineawareness Instructor Training (MAI-Training). UNHCR Geneva, September 1994

EDUCATION:
Revised (1995) Guidelines for Educational Assistance to Refugees. UNHCR Geneva, June 1995

PEOPLE ORIENTED PLANNING:
A Framework for People Oriented Planning in Refugee Situations. Taking Account of Women, Men andChildren. UNHCR Geneva, December 1992
People Oriented Planning at Work. Using POP to Improve UNHCR Programming. UNHCR Geneva,
December 1994

QUICK IMPACT PROJECTS:
Policy & Methodological Framework for Quick Impact Projects (QIPs) as a means of facilitating durable
solutions through integration. UNHCR Geneva, 30 June 1994

WORKING WITH THE MILITARY:A UNHCR Handbook for the Military in Humanitarian Operations. UNHCR Geneva, September 1995
Working with the Military. Training Module. UNHCR Geneva, January 1995

PUBLIC INFORMATION:
Dealing with the Media. Public Information Note

UNHCR/NGO PARTNERSHIP:
UNHCR/NGO Partnership. Reference Document on Relationship between UNHCR & NGOs: Results of
the 1991 Worldwide Joint Consultations. UNHCR Geneva, February 1992
PARinAC Oslo Declaration and Plan of Action. 1994

TO OBTAIN THESE DOCUMENTS
To obtain any of the above reference materials, please contact the nearest UNHCR office or write to:
UNHCR
Case Postale 2500
CH-1211 Geneva
Switzerland.

For further bibliographic information or other reference materials on voluntary repatriation, please consult
the CDR Databases, which in the future will also contain some of the above-mentioned Guidelines,
Policy and Training Manuals.

LIST OF ABBREVIATIONSArt.

ArticleCDR

UNHCR Refugee Documentation Center

CIREFCAInternational Conference on Central American Refugees

DHA

United Nations Department of Humanitarian Affairs

ECOSOC

United Nations Economic and Social Council

GA

United Nations General Assembly

GTZ

Deutsche Gesellschaft fuer Technische Zusammenarbeit (German TechnicalCooperation)

HF

High Frequency (Radio)

HIV/AIDS

Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome

IC

Individual Case (refugee)

ICRC

International Committee of the Red Cross

IOM

International Organization for Migration

IOM/FOMInter-Office Memorandum/Field Office Memorandum sent by UNHCR
Headquarters

MAC

Mine Awareness Campaign

NGO

Non-Governmental Organization

OAU

Organization of African Unity

PARinACUNHCR/NGO Partnership in Action

POP

People-Oriented Planning

QIP(s)

Quick Impact Project(s)UN

United Nations

UNHCR

United Nations High Commissioner for Refugees

UNDP

United Nations Development Programme

UNRWA

United Nations Relief and Works Agency for Palestine Refugees

VHF

Very High Frequency (Radio)

VRAF

Voluntary Repatriation Application Form

VRF

Voluntary Repatriation FormEndnotes

1. See, for example, Resolutions 538 (VI) of 02 February 1952; 925 (X) of 25 October 1955; 1166 (XII) of
26 November 1957; 1285 (XIII) of 05 December 1958; and 1388 (XIV) of 20 November 1959

2: Of 18 December 1961 concerning Refugees from Algeria in Morocco and Tunisia

3: Among the latest Resolutions see, for example, Res. 40/118 of 13 December 1985; 42/109 of 07
December 1987; 42/128 of 07 December 1987; 44/137 of 15 December 1989