Corporate Social Responsibility

Since our establishment, we have sought toabstract a broad range of social imperatives,

imperatives through our businesses asfulfill our responsibility to society through ourwhich we examine in light of our manage-“strategic” and those aimed at earning thebusiness activities, acknowledging the impor-ment resources and the opinions and expec-

trust of stakeholders as “basic.”

tance of sustainability for ourselves and fortations of our stakeholders. We classify CSR

society. In promoting CSR initiatives, weinitiatives designed to help address social

Social trends/imperatives(Demographic change, technological progress, shift of global economic center/urbanization, aggravation of environmental issues)

Opportunities and risks

Communication withstakeholders

Strategic CSR Goal: Provide enduring peace of mind toan ever-changing society by creating
the ANSHIN Platform

Basic CSRSECOM’s management resources/foundation(Human resources, organization, technologies, performance, knowledge)

The SDGs and the UNGC
Our basic policy of contributing to societysociety. Seeking to further our goal of helping

through our business activities has manyto achieve sustainability for society, on May

aspects in common with the United Nations’2, 2018, we became a signatory to the United

Sustainable Development Goals (SDGs)* in

Nations Global Compact (UNGC).

terms of focus on achieving sustainability for* The SDGs were adopted at the UN Sustainable Development Summit in September 2015 as
goals essential to sustainable development for the planet to be attained by 2030.

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SECOM Annual Report 2018

Key areas of focus: Consumer issues, human rights
and labor practices, the environment, community
involvement and development, fair businesspractices, organizational governanceBasic CSR initiatives
Taking into account the key areas of focus in

Our commitment to respect for humanISO 26000, the international standard for social

rights is proclaimed in The Constitutions of

4. Community involvement anddevelopment

responsibility, we have organized our basic

the SECOM Group, a set of 10 provisions that

We recognize contributing to the community

CSR initiatives into six key categories.

serve as our basic operating principle, while

through the provision of safety and peace

the SECOM Group Code of Employee Conductof mind as an important responsibility. Wesets forth specific standards to be observed.

promote a variety of efforts to fulfill this

1. Consumer issues
To guarantee that the quality of our services is

We also place a priority on ensuring safety

responsibility, including offering programs

consistently worthy of the SECOM name, weand a favorable work–life balance for ourfor children, women and seniors designed

have established a framework in our security

employees. Accordingly, we have put in place

to raise crime prevention awareness. In theservices business that ensures exceptional

generous health management and leavefiscal year ended March 31, 2018, such efforts

safety and reliability across all processes, fromprograms. In addition, we have established aincluded child safety classes and crime

R&D through to maintenance, and conduct

dedicated website and a sexual harassment

prevention awareness seminars for women,

practical training for employees that aims tohotline that enable employees to anony-held 168 times and 15 times, respectively, atenhance their know-how and skill levels.

mously consult with professionals regarding

locations across Japan. Our social contribution

problems or concerns.

activities include extending support to areas

We also work to further enhance service
quality by paying heed to feedback fromOnce annually, we conduct employee

devastated by natural disasters.

customers. We have positioned staff acrosssatisfaction surveys. Survey findings are

Japan who specialize in promoting customer

published in-house and reflected in improve-

5. Fair business practices

satisfaction and who are charged with visit-

ments to various systems and programs.

Efforts to strengthen our cooperation withing customers to gain feedback. Throughsuppliers, as well as to promote mutual

SECOM customer service centers we respond

3. Environment

understanding and compliance with laws andto various requests and inquiries received

In the belief that protecting the environment

regulations, have enabled us to create a solidby telephone regarding services, systems

is essential to our ability to provide security

framework for providing high-grade services

and products.

and support comfortable lifestyles, weand systems.

continue to promote awareness of our envi-

We also work to promote awareness of key

2. Human rights and labor practicesronmental philosophy, which is to incorporate

components of CSR, including preventing cor-In line with our belief that creating working

consideration for the environment into all

ruption, safeguarding human rights, ensuring

environments conducive to job satisfaction

areas of our operations, and of our basic envi-

industrial safety and employee wellbeing, andand helping employees fulfill their potential

ronmental policy. We are also implementing

protecting the environment, across our entire

are key to driving growth for SECOM, wemeasures aimed at addressing such key issues

value chain.

attach importance to diversity. We also recog-as global warming and resource depletion

nize respect for human rights as an essentialand ensuring our operations conform with

6. Organizational governanceaspect of corporate management and provide

pertinent laws and regulations.

To increase the efficiency and transparency

training aimed at enhancing employees’of management practices, thereby enablingunderstanding thereof.

us to consistently increase our corporate
value, we are taking steps to enhance ourcorporate governance system. As well, we arepromoting decisive management-led efforts
to strengthen our compliance framework andimprove disclosure.

SECOM Annual Report 201835