SVT Debug Log Saving E1000,i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,S3000,i4x50,i5x50

The host drivers CD listed below or newer versions are required for this log
saving process to be available.
Please update drivers and firmware from support.alarisworld.com
Product Family

Driver CD version (or higher) which supports

i940

5.3

i1100

2.16

i1100WN

1.04

i2000

4.14

i2900

5.01

i3000

3.12

i4x50

1.4.1

i5x50

3.3

S2000

1.16

S2000w

1.18

E1000

1.8 (SVT 16.0)

S3000

1.41

Check Version of SVT for correct steps to follow
Execute SVT and connect to scanner
Click on the “i” button“i” button

If SVT version is 16.0.0 or lower go to slide 8
It is highly recommended to update your scanner firmware, driver and SVT
to the newest versions for optional functionality
2

SVT Debug Log Saving for SVT >= 16.0.0
E1000,i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,S3000,i4x50,i5x50
How to Enabled debug and save logs without having to open the driver UI
Configure Log• Click on Yes3

SVT Debug Log Saving for SVT >= 16.0.0
E1000,i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,S3000,i4x50,i5x50
How to Enabled debug and save logs without having to open the driver UI• Check the problem from the list
• Image Quality will save debug
images other options do notsave images• Check the driver involved• Check I do not know will turnon debug for all drivers installed
for connected scanner• Click on Next

• If Image quality is theselection as theproblem, only scan
non-confidential
documents. Imagesof the scanned
document will besaved in the logs.

If Image Quality is checked and scanner is an i4x50 or i5x50 go to next slide.
If not skip the next slide and go to page 64

SVT Debug Log Saving for SVT >= 16.0.0, steps for i4x50,i5x50 only
Special Steps for i4x50 and i5x50 if Image Quality was checked inprevious step, this step is not needed for other products• For Image quality on i4x50 and i5x50, alterations must be installed on the scanner.
• To install the alterations do the following through the scanner OCP.
• Scroll to the Diagnostics and select• Scroll to Alterations and select• Select Image Processing.
• In the following two alterations.

••••

FRONT_CAPTURE_RAW_MODE
Value = 1
REAR_CAPTURE_RAW_MODE
Value = 1

• Exit the alterations and diagnostics and scanner will prompt to reboot the scanner.

5

SVT Debug Log Saving for SVT >= 16.0.0
E1000,i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,S3000,i4x50,i5x50
With this screen left open, follow the instructions onthe screen.

• After Problem has been created using customer
scanning application continue• SVT can be run a 2nd time to recreate the problem
while this screen is left open

6SVT Debug Log Saving for SVT >= 16.0.0
E1000,i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,S3000,i4x50,i5x50• Fill in Create Log form
• Enter Service Max Case or 999999 if a case isnot open.
• Make sure desktop is checked• Automatically upload will attempt to save logs
to a service website (check or uncheck basedon internet computer connection and ability toupload file)• Click Create• A .eklog file will be saved to the desktop of
the computer (may also be uploaded)• Send the EKLOG file to whom you areworking with Kodak Alaris7

Log Save for SVT < 16.0

It is highly recommended to update yourscanner firmware, driver and SVT to thenewest versions for optional functionality

SVT Debug Log Saving SVT <16.0 with
i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,i4x50,i5x50
How to Enabled debug and save logs without having to open the driver UI

Configure Log

9SVT Debug Log Saving SVT <16.0 with
i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,i4x50,i5x50
How to Enabled debug and save logs without having to open the driver UI

Configure Log• Check On (does not exist with SVT 16.0or higher)• Check the problem from the list
• Image Quality will save debug
images other options do notsave images• Check the driver involved• Check I do not know will turnon debug for all drivers installed
for connected scanner• If Image quality is theselection as theproblem, only scan
non-confidential
documents. Imagesof the scanned
document will besaved in the logs.

• Click on Next

If Image Quality is NOT check, go to page 1310

SVT Debug Log Saving SVT <16.0 with
i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,i4x50,i5x50
Special Steps for i4x50 and i5x50 if Image Quality was checked inprevious step, this step is not needed for other products• For Image quality on i4x50 and i5x50, alterations must be installed on the scanner.
• To install the alterations do the following through the scanner OCP.
• Scroll to the Diagnostics and select• Scroll to Alterations and select• Select Image Processing.
• In the following two alterations.

••••

FRONT_CAPTURE_RAW_MODE
Value = 1
REAR_CAPTURE_RAW_MODE
Value = 1

• Exit the alterations and diagnostics and scanner will prompt to reboot the scanner.

11

SVT Debug Log Saving SVT <16.0 with
i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,i4x50,i5x50
Special Steps for i940,i1100,i1100wn,i2000,i3000 if ISIS driver andImage Quality was checked in previous step, this step is not neededfor other products• For Image quality on i940,i1100,i1100wn,i2000,i3000 and ISIS driver file must also beedited for the debug images to be saved.
• Edit the file C:\Users\<username>\AppData\Roaming\ISIS Drivers\setscan.ini• Find the heading Scanner and add the lines in RED below[Scanner]
Driver=<scannername>
SDKDebug=-1
SDKDebugFile=C:\ProgramData\kds_kodak\kds_s2000\isis\dbg.log
KDSDebug = 4
KDSDebug = 2
SDKDebugAppend=1• Save setscan.ini changes

12

SVT Debug Log Saving SVT <16.0 with
i940,i1100,i1100wn,i2000,i3000,S2000,S2000w,i4x50,i5x50

With this screen left open, follow the instructions on
the screen.

• SVT can be run a 2nd time to recreate the problem
while this screen is left open

13

SVT Debug Log Saving for SVT < 16.0.0
i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,i4x50,i5x50• Fill in Create Log form
• Enter Service Max Case or 999999 if a case is
not open.
• Make sure desktop is checked• Automatically upload will attempt to save logs
to a service website (check or uncheck basedon internet computer connection and ability toupload file)• Log file uses e-mail to upload file so e-mail filesize limits may prevent log from being
uploaded.
• Click Create• A .eklog file will be saved to the desktop of
the computer (may also be uploaded)• Send the EKLOG file to whom you areworking14SVT Debug Log Saving for SVT < 16.0.0
i940,i1100,i1100wn,i2000,i2900, i3000,S2000,S2000w,i4x50,i5x50
After log is saved
Turn off debug

Configure Log• Uncheck On• Click Next and then cancelon the following screen• Turn off alterations on
i4x50 or i5x50 if used.
• Edit setscan.ini file for ISIS
driver if used15