Initiatives Aimed at Achieving the Goals of the SECOM Group Road Map 2022
With the aim of achieving the goals of the SECOM Group Road Map 2022, we are promoting focused, forward-looking
investments and steadily implementing ambitious strategies for creating and growing new businesses and enhancing
existing businesses.

JapanOverseas

Responding to demand related to the need to be able to rely on others and to the need for security in a connected societyCountries/territories where we havea presence and new countries/territories

Q Begins providing SECOM Supply Chain Security Select,Q Inaugurates SI team

Q Commences provision of Xperia Hello!, aa service that assists companies
to secure safety certification for
supply chains (June 2018)

communication robot that can be linked
to SECOM Home Security (October 2018)

Q Makes full-scale entry into local

home security services markets

Page 33

Q Commences sales of new

Q Adds solutions to the SECOM Supply Chain Security Select lineup

to support the efforts of companies to qualify for certification ofphysical security measures designed to prevent the contaminationof food (December 2018)
Page 31

Q Releases the SECOM Senior Care Phone Service

emergency monitoring service for seniors(April 2019)
Pages 33 – 34

Q Cooperates with financial institutions to broaden the popularity ofmeasures to improve the security of food-related facilities.
Page 31

Thailand and Malaysia

Q Starts selling the SECOM MyAED on-line
nePage 35

home AED service (December 2018)

Q

Commences provision of ANSHIN Browser-b, a cyber security
package that combines entrance and exit protections withinsurance against the threat of targeted cyber attacks (February 2019)

Q Begins providing the SECOM Robot X2Page 35Q Expands into the Turkish market(February2019)
Q Begins offering SECOM Vitalook, a remote medical support

platform (July 2018)

Q Launches the new SECOM IP Camera surveillance camera system

Page 32(June 2019)

Q Collaborates with major retail group to respond to the need toreduce the workload of static guards

Q Develops the AI-powered Virtual

Security Guard System, which performs
security and receptionist duties

Q Conducts demonstration test using drones (used in stadium

Page 32 ), service to prevent damage to crops
security (caused by vermin, others)

Page 31QCommences provision of the SECOM Shift Scheduler automatic
shift generating system (September 2018)
Pages 41– 42

QBegins providing SECOM Call on Duty Service, an outsourced
telephone receptionist service (June 2019)
Page 42

Page 32

Tri-ion Initiative, employee job satisfaction surveys, application of RPA to operations and others
Investment in human resources with advanced and specialized expertise

SECOM Annual Report 2019

Page 35

Page 38

Expansion andevolution of services

Growth ofcustomer base
Increase inopportunities forcustomers touse services(Maximization)
Per-customer
incomeNumber ofcustomers

Provision of services
that exceedcustomers’
expectations

Increase in value
provided tocustomers

Continuation ofcontracts

Q Develops new commercial security systems

autonomous patrol robot (June 2019)24

home security system
Pages 34 – 35
in Thailand
Q Fortifies planning and promotional structure by establishing
Innovation Center in the PRC
Q Reinforces sales of AEDs inLaunches the Cryptocurrency Wallet Service, developed to protect
crypto assets (June 2018)
Page 41

Q

Page 35

Q Works with a major retail group

Promotion of efforts
to reduce labor
requirements

to propose facility management
and administration services that
help reduce labor requirements
Page 35

Optimization of
cost structure

Maximizationof income

Improvement ofperformance
Increasein efficiency

Improvement of
capital efficiency

Improvement ofskills and capabilities

Increase inreliability

Increase in motivationand discipline

Increase inproductivity

SECOM Annual Report 201925