Commercial Security Services

SECOM Today

We are expanding our lineup of innovative services
and systems that respond to companies’ increasingly
sophisticated security needs.
4Competitive advantages inthe security services business

SECOM emergency response personnel

On-Line Security Systems
Flashing light

SECOM sticker

Subscribers display the SECOM
security sticker, thesign ofwell-protected
premises.

Light flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM
emergency
response personnel
dispatched to thesubscriber’s premises.

PoliceDept.

SECOM
3 Dispatch
emergency responseusing
1 Alerttelecommunications

personnel

circuits

Fire
Dept.
Gas
Company

Alert emergency
services as necessary

SECOM
Emergency
Depot

14

SECOM Annual Report 2016

2

Alert SECOM
emergency
response personnel

SECOM
Control Center

Our principal competitive advantage in the
security services business derives from ourintegrated services framework, whereby wetake responsibility for everything from R&D
to the production, marketing, security planning and installation of sensors and otherequipment, around-the-clock monitoring,
emergency response services and maintenance. This framework, which ensures the
exceptional safety and reliability of our on-line
security systems, and our team of highly
trained security professionals, guarantee thequality of our services.
We have also created a unique R&D configuration centered on the SECOM Intelligent
Systems Laboratory and the SECOM Development Center, facilitating the prompt andaccurate development of systems that
respond to the requirements of customers.
The effectiveness of our around-the-clockmonitoring and emergency response services
is attributable to our ability to combine theprecision of security equipment, which monitors the subscriber’s premises for intruders
and fires with the ­analytical skills and prompt
decision-making capabilities of people. Our
swift, quality emergency response services arealso underpinned by a nationwide network of
emergency depots, the largest of any security
services company in Japan.
Our rental format, which minimizes initialcosts for subscribers, is another key strength.
This format also means that we look after
maintenance and upkeep, guaranteeing boththe quality and stability of our services.
Our comprehensive approach to security
services enjoys the trust of customers acrossa wide range of industries. Accordingly, it is afundamental factor behind the power of the
SECOM brand.

SECOM Today

4Expanding sales of on-line security
systems continue to support thebusiness activities of subscribers
We are committed to providing on-line
security systems that address needs engendered by evolving social imperatives and toleveraging our innovative technologies tocreate added value. SECOM AX, a remoteimaging on-line security system, transmits
images of the subscriber’s premises to SECOM
control center staff should an irregularity be
detected, facilitating prompt assessment bycontrol center staff and a swift and accurate
response. Control center staff can alsobroadcast a warning to intruders using onpremises speakers, thereby helping to prevent
crimes from occurring. We continue to apply
our proprietary technologies to enhance theperformance of SECOM AX. For example, wehave enhanced the precision of the system’s
image sensors, which employ exclusive image
recognition technology, enabling the system
to detect the presence of an intruder even in
darkness.
In recent years, we have seen an increasein the popularity of high-value-added systems
that not only provide excellent security but
also assist subscribers’ efforts to reduce costs
and lower energy consumption. SECOM LX
combines security with access control functions. Because subscribers can use existing
IC cards, such as employee ID cards, andbecause recorded entry and exit data can beused for other purposes, SECOM LX reduces
the amount of work involved in managing
attendance and calculating payroll, helping to improve the efficiency of personnel
management.
SECOM FX is a system that integrates
monitoring for intruders and fires with facility
control. The system’s facility control function

SECOM control center

SECOM On-Line Security Systems

R&D
Emergency
response services
Emergency response
personnel

SECOM Intelligent Systems Laboratory
SECOM Development Center

Production andassembly of systems
Secom Industries Co., Ltd.

Providing reliable peace of mind

Around-the-clockmonitoring

Security planning

SECOM control center

Marketing teamInstallation
Technicians

SECOM Annual Report 201615

Commercial Security Services

can be set to turn lights, air conditioners,
signage illumination and security cameras
on and off automatically at the subscriber’s
discretion. In unattended facilities, the systemthus facilitates the opening and closing ofentrances, while in offices it can be set tocontrol lights and air conditioners as appropriate when employees arrive in the morning, go
for lunch and leave for the day, thus helping
to minimize heating and lighting bills andreduce energy consumption.
Looking ahead, we will continue to capitalize on our accumulated technological prowess and know-how to develop and provide
high-grade, high-value-added on-line security
systems that anticipate social imperatives andsubscriber needs.

High-resolution outdoor
NVR camera

SECOM Image Archive Service (secure remote image
storage service)

16

SECOM Annual Report 2016

4Strengthening internal controls:
SECOM NVR System andSECOM Image Archive Service
In Japan, the need for systems that help
strengthen internal monitoring continues torise, owing in part to incidents involving personal information leaks and product contamination at food processing facilities, whichhave fueled a steady increase in the numberof companies installing security cameras. We
responded to such needs by introducing the
SECOM NVR System and SECOM Image
Archive Service, an option available to SECOM
NVR subscribers, making it suitable for­installation in a broad range of facilities.
The SECOM NVR System offers enhanced
security features, including the ability todetect attempts made to interrupt operation by, for example, covering the camera,changing its direction or cutting wires.
The SECOM NVR lineup also includes a
dustproof and waterproof high-resolution
outdoor NVR camera with built-in infrared
LEDs that allow it to capture clear video
even in complete darkness.
The SECOM Image Archive Service lets
subscribers store SECOM NVR camera images
at a SECOM secure data facility. A subscription to the SECOM NVR System with the
SECOM Image Archive Service option p­ rovides
comprehensive support, from image recording
and storage to monitoring for irregularities.
As a result, subscribers do not need a­recording device, eliminating c­ oncerns oversuch devices potentially being destroyed orstolen by intruders. We will continue working
to respond to diverse demands for security
camera systems that deliver safety and peaceof mind.

SECOM Today

4SESAMO IDf biometric authentication system facilitates rigorous
access control
Needs for systems that reinforce managementof confidential information are increasing
among companies and data centers. With
the launch of Japan’s My Number social­security and tax number system, we are alsoseeing greater demand for controlled accessareas to ensure strict physical security for My
Number information. In response, we­capitalized on our advanced biometric­authentication technologies and extensive
know-how to launch SESAMO IDf, a finger
vein authentication-­based access control­system that facilitates rigorous access control.
In addition to being more compact than conventional biometric authentication systems,
SESAMO IDf is waterproof and thus suitablefor use both indoors and outdoors. SESAMO
IDf also has a built-in card reader, enabling
both card key and finger vein authenticationfor entry and exit. The system can be linked to
a company’s security system and the SECOM
Anshin Attendance Management Services,which use the Internet to record clock-in and­clock-out times and calculate work hours.

4Asahi Security joins the SECOM
Group, further reinforcing ouroperating foundation
We have long provided armored car services,
including cash collection and deposit, for­automated teller machines (ATMs) operated byfinancial institutions. In the period under review,
we acquired all shares in Asahi Security, which
has built a strong business foundation as a provider of cash collection and delivery services—
including the collection of proceeds from sales,delivery and deposit to banks, and the preparation and delivery of change—for companies inareas other than financial ­services particularly

SESAMO IDf finger vein authentication-based access control system

retailers and restaurants. Asahi Security also
has its own customers, ­network and aroundthe-clock cash collection and delivery centers.
The purpose of this acquisition was to allow­collaboration between the two companies toenable the provision of even higher levels ofsafety, peace of mind, comfort and convenience.
We look forward to working with Asahi Security
to leverage complementary strengths with thegoal of further enhancing the SECOM Group’s
armored car services ­business by expanding ourcustomer base and reinforcing service quality.

Contracts for
On-LineSecurity Systems(As of March 31, 2016)

Home

Commercial

Financial services

8.0%

Service industries

7.5%

Retailing/wholesaling

4.1%

Manufacturing

3.6%

Government agencies

3.6%

Other

17.3%

Residences (excluding
condominiums andapartments)
34.9%
Condominiums andapartments

21.0%

Asahi Security cash collection and delivery services

SECOM Annual Report 201617

SECOM Today

Home Security Services
SECOM Home Security and its increasing lineup of
optional services accommodate the diverse security needs ofhouseholds.
4Expanding service menu continues
to boost market acceptance ofSECOM Home Security
SECOM Home Security is an on-line security
system that provides around-the-clock monitoring for intruders, fires and gas leaks, emergency alerts and medical emergency calls. If
the sensors installed detect an irregularity,
the system automatically alerts a SECOM
control center, where staff members assess
the situation, dispatch emergency response
personnel from the nearest emergency depot
and, if necessary, notify the police and/or thefire department.
One of the most highly rated servicesc­ urrently offered under the SECOM Home
Security label is SECOM Home Security
G-Custom, which combines home security
with a variety of features designed toenhance everyday comfort and convenience.
These include a data storage system, whichenables subscribers to store important­documents—including driver’s licenses,­passports, health insurance cards and prescriptions for medications—at a SECOM data
center facility; an ALL SECOM function, whichallows subscribers to request other SECOM
services and products; and My Page, which
gives subscribers access to information fromselected collaborating companies, enablingthem to make online purchases; and a datasharing service that lets family members
exchange photographs and messages.
SECOM Home Security subscribers also
enjoy access to a diverse menu of optional
services that further enhance customer satisfaction. These include the Healthcare Hotline,
a telephone-based health consultation
service; SECOM Home Service, an optional
suite of lifestyle support services; and SECOM

18

SECOM Annual Report 2016

SECOM Today

My Doctor Plus, an emergency medical alert
system for seniors.
Until recently, SECOM Home Security systems were primarily used in detached houses
and condominiums. However, owing togreater awareness of security, we are seeing
a steady increase in installations in apartmentcomplexes. Customer diversity is also increasing, with SECOM Home Security subscribers
today ranging from young people to seniors.
With the increasing prevalence of nuclear
families and the advance of Japan’s superaged society pushing up demand for home
security services, we will continue working tobolster acceptance of SECOM Home Security
as a service that provides safety and peaceof mind and makes life more convenient andcomfortable.

4SECOM My Doctor Plus services
begin in collaboration with a leading
adult day service provider
Offered as an option to SECOM Home
Security subscribers, SECOM My Doctor
Plus is an emergency medical alert system
for seniors, which also provides access to­personal care services. The system features
an exclusive portable device incorporating acellular phone, GPS locator and emergency
alert functions. Regardless of time or place,
if the device is activated a signal is sent to a
SECOM control center indicating that medical
assistance is required. Control center staff
assess the subscriber’s situation by telephone
and, if required, dispatch emergency response
personnel who are specially trained in assisting people who have fallen. If the subscriber
wishes to speak with a nurse, the system alsooffers consultation with staff at the SECOM
Medical Support Center. Additionally, if the

SECOM Home Security G-Custom

subscriber requests an ambulance, a control
center staff will notify the fire department
and send his or her emergency information,
which is stored at a SECOM data center facility, to the portable device, thus ensuring suchinformation is immediately available to ambulance attendants and hospital staff. Individuals
who have contracted care from a service provider in advance can request that we arrange
for the dispatch of a home-care helper should
they require specialized personal care.

ALL SECOM function enables
subscribers to request other SECOM
services and products

SECOM emergency response personnel are dispatchedpromptly if an irregularity is detected

SECOM Annual Report 2016

19

Home Security Services

SECOM emergency response personnel are trained to provide support when needed

SECOM My Doctor Plus emergency
medical alert service

20

SECOM Annual Report 2016

SECOM My Doctor Plus was launched in2013 in collaboration with one of Japan’s
leading day services firms as an option­available with SECOM Home Security andsince then has earned high marks from bothseniors and their families. Expanding this relationship, we recently began offering SECOMMy Doctor Plus to individuals who are usersof our partner company’s services, as a new
independent service for seniors living alone,
combining access to adult day services andhome-based personal care services withSECOM emergency medical alert services,which are available day and night. Users
can take advantage of home-based s­ ervices­during the day, including day services, aswell as an emergency medical alert service,
which is also available at night, ensuring uninterrupted around-the-clock monitoring, making it easier for seniors to remain in their own
homes. SECOM My Doctor Plus continues toattract considerable attention as an attractive
choice for seniors that ­combines home-based
personal care services and security.

Kumalift stair lift

4Through collaboration with Kumalift,
we are accelerating efforts to address
issues under the themes of “superaged society” and “security”
New SECOM Group member Kumalift has
capitalized on its accumulated technologies
and know-how in the manufacture of industrial elevators to market stair lifts, wheelchair
lifts and other products that meet the needsof a super-aged society. The acquisition of
Kumalift has positioned us to provide stair
lifts, home elevators and other such forwardlooking products.
We are excited to work with Kumalift
to capitalize on considerable synergies todevelop new services that combine home
security with, for example, stair lifts, positioning us to better address the needs of seniors
in the years ahead. We will continue to­promote the integration of SECOM Group
companies to facilitate the developmentof products and services that respond tosocial imperatives.

Other Security Services

4COCO-SECOM: Responding toevolving needs for safety andpeace of mind
The COCO-SECOM mobile security system
uses signals from GPS satellites and cellular
phone base stations to pinpoint the locationof dedicated portable transmitters carried
by individuals or attached to objects. If acustomer wants to know where the transmitter is, he or she can trace it via a dedicated
COCO-SECOM website or contact theCOCO-SECOM Operations Center and ask
an operator to search for it. If the operations
center receives a search request, an operator
dispatches emergency response personnel
and, if necessary, notifies the police and/or the fire department. The COCO-SECOM
transmitter is also equipped with an alert
button, which if pressed will instantly notify
the COCO-SECOM Operations Center of an
emergency.
Introduced originally as a way to foil childabductions and the theft of cars and motorcycles, COCO-SECOM has since attracted attention for such diverse applications as keeping
track of personal belongings, managing taxi
and bus fleets and preventing the theft ofconstruction equipment, ATMs and safes. In
recent years, increasing awareness of crime
prevention has encouraged its use as a way
to discourage crimes against women, manage
employee safety and prevent wandering byseniors suffering from dementia.

SECOM Today

In addition to broadening the scope of the COCO-SECOM
mobile security system, we introduced an AED with bilingual
voice guidance, in line with our belief in the importance ofensuring usability by as many people as possible.
4Expanding our AED lineup with thebilingual AED3100
An automated external defibrillator (AED) is aportable device that treats cardiac arrhythmia
by administering an electrical pulse to theheart to reestablish a normal rhythm. We
currently offer SECOM AED Package Service,a full-service AED rental package, which has
contributed to the expanded installation of
AEDs in a variety of public- and private-sector
facilities in Japan. In response to a sharp
increase in the number of non-Japanesespeakers in Japan in recent years, we recently
augmented our AED Package Service lineup
with a new model, AED3100, a bilingual unitthat offers voice guidance in English as wellas Japanese. Going forward, we will actively
promote the installation of this particular unit,
in line with our belief that ensuring availability
and usability to as many people as possible isessential to saving lives.

COCO-SECOM
mobile security system

COCO-SECOM Operations Center

Bilingual AED

COCO-SECOM Mobile Security System(Location and Emergency Response)

GPS satellite

Request forsearch(telephone/Internet)

Subscriber

Positioning
information

COCO-SECOM
Operations
CenterNotification of police(if warranted)

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Cellular phonebase station
COCO-SECOM Transmitter Device(vehicle-mounted)
COCO-SECOM
Transmitter Device(portable)

Dispatchemergency
response
personnel(if requested)

SECOM Annual Report 201621

SECOM Today

Overseas Security Services

Synonymous with high-grade services, the SECOM brandcontinues to earn high marks from customers overseas,
resulting in growing market acceptance.

Emergency response personnel(Thai Secom Security Co., Ltd.,
Thailand)Control center(Myanmar Secom Co., Ltd.)

4High-grade SECOM-style services areoffered in 12 countries and territories
overseas
The distinguishing feature of our overseas
security services is that we offer SECOM-styleon-line security systems, which include emergency response services, customized to reflect
local needs and sensibilities. We made ouroverseas debut in 1978, when we establisheda presence in Taiwan. Today, our overseas
security services business encompasses
operations in 12 countries and territories. As
in Japan, we take full responsibility for ouroperations in these markets, positioning us
to deliver high-grade SECOM-brand services.
This continues to earn praise from overseas
customers, as a result of which the use of ourservices continues to expand steadily.

4Actively promoting on-line security
systems in Southeast Asia

Emergency response personnel(Secom Vietnam Security Service
Joint Stock Company)

22

SECOM Annual Report 2016

Steady economic growth continues todrive robust demand for security services inSoutheast Asia from both Japanese and local
companies. We are working to respond tosuch demand by actively promoting SECOMstyle on-line security systems.

In Thailand, the efforts of Thai Secom
Security Co., Ltd., to provide high-grade online security services have bolstered awarenessof “SECOM-style” services, underpinning
steady growth in contracts for the provision of
on-line security systems to corporations andnational and local government agencies. The
company also continues to supply a variety of­merchandise to health-care facilities.
Secom (Malaysia) Sdn. Bhd. provides customized security systems—comprising on-line
security systems and static guard services—tocustomers across Malaysia. Underscoring
the high marks accorded to the company’s
proposal-based services, which are tailored tomarket needs, major drugstore chains andleading financial institutions have installed
SECOM security systems.
In Singapore, Secom (Singapore) Pte. Ltd.
boasts a diverse menu of services. These
include the provision of on-line security
systems and fire protection systems, as well as
the leasing of safety deposit boxes.
PT. Secom Indonesia provides on-line security systems and static guard services to subscribers, focusing on the capital of Jakarta andthe country’s second-largest city, Surabaya,
with operations in both cities expanding
steadily. Secom Indonesia also offers highly
rated consulting services designed to help
customers prevent insider crimes.
In Vietnam, Secom Vietnam Security Service
Joint Stock Company and SECOM Trading Co.,
Ltd., are working to augment their operations
by responding to the advanced security needsof Japanese and other companies in the country, as well as by promoting market acceptanceof on-line security systems.
Myanmar Secom Co., Ltd., Myanmar’s only
provider of on-line security systems, serves
subscribers in the capital city of Yangon,
the country’s largest market. The company
continues to expand its operations in this

SECOM Today

Countries andterritories outside
Japan in which
the SECOM Grouphas operations

promising market, which is benefitting from
economic growth, by providing on-line security systems to offshore (including Japanese)and local financial institutions.

4Scope of operations broadens in
key overseas markets
Taiwan Secom Co., Ltd., a publicly listed firm
and the leading provider of security services
in Taiwan, offers a wide array of security
services, centered on on-line security systems.
In line with our goal of supporting safety andpeace of mind, the company provides wirelessalarm systems for residential and small-scalecommercial applications and has collaborated
with Taiwan’s National Center for Research on
Earthquake Engineering to develop and begin
offering an earthquake alert system.
In the Republic of Korea (ROK), S1
Corporation, which is also publicly listed, provides on-line security systems, as well as anextensive selection of other services that makelife more convenient and comfortable and provide safety and peace of mind. S1 has also
reinforced the foundation of its building solutions business and is promoting the development of fire protection systems that make useof video analysis, enabling it to help enhancecommunity safety and security.
We currently provide our distinctive on-line
security systems to subscribers in the PRC
through a network of security service bases in
20 cities. With demand growing in all ofthese locations, we are accelerating efforts tosecure contracts, particularly in the area of
security services for large-scale commercial
complexes. Looking ahead, we will continue
to expand our operations by providing highgrade security services that accurately address
local needs.
For many years, Secom Australia Pty.
Ltd. has provided security services to major
financial institutions and government

agencies, earning positive reviews across theboard. The company has also provided security systems for a number of key Australian
defence ­facilities and government-affiliatedservice institutions. Secom Australia ­continues
working to expand its operating foundation
and recently secured contracts to provide
security services for, among others, a major
media firm, and the Australian branches ofan ­international apparel retailer.
In New Zealand, Secom Guardall NZ
Ltd. continues to provide service packages
combining monitoring using on-line security
systems and maintenance to major global
financial institutions.
Secom plc, in the United Kingdom,
is renowned as a provider of high-grade
security services, as a result of which it has
risen to the number three position in the U.K.
security services market. Testament to thehigh marks given for the quality of the­company’s services, Secom plc currently provides its on-line security system to financial
institutions for use at branches and ATMs.
The company also continues to secure newcontracts from major British corporations.
We recognize that the desire for comfort
and convenience, as well as for safety andpeace of mind, is something shared by people
the world over. Accordingly, we will continue
to encourage acceptance of our services andsystems, as well as to cultivate promising new
overseas markets.

Secom plc (United Kingdom)

Emergency response personnel(SECOM Australia Pty. Ltd.)SECOM Annual Report 201623

SECOM Today

Fire Protection Services

We continue to offer high-grade fire protection systems that
respond to the needs of customers in Japan and overseas.
4Our principal competitive strength is ourability to provide integrated services

Test of a high-expansion foam fire
extinguishing system (Nohmi Bosai)

Our fire protection services business is­spearheaded by subsidiaries Nohmi Bosaiand Nittan, two leading players in Japan’s fire
protection industry. As integrated service providers, the two companies take responsibility
for R&D, planning, design, production, installation and maintenance of high-grade fire
protection systems, and boast an extensive
portfolio of automatic fire alarm and fire
extinguishing systems.

4Sales of systems for tunnels and otherlarge-scale facilities continue to increase
Nohmi Bosai provides high-grade fire protection systems for a range of applications, including office buildings, plants, tunnels, structuresdesignated as cultural properties, ships andhomes. Building on its extensive record of
installations and on a reputation for reliability,
the company is actively expanding proposaloriented marketing, which has boosted salesof systems for new tunnels and buildings
under renovation.
UL standard-compliant SPERA
fire alarm system (Nittan)

4Debut of PROTECVIEW LT and Splash a
Nohmi Bosai recently launched PROTECVIEW
LT, a smoke detector designed for small-scale
electrical and server rooms that is up to 100
times more sensitive than conventional detectors, helping to minimize damage. Anothernew addition to the company’s lineup is
Splash a, an automatic fire extinguishing­system that delivers an atomized spray ofextinguishing agents. Developed for hospitals
and clinics with beds, which are required byrevised fire regulations to install sprinkler­systems, Splash a features a cylinder containing the extinguishing agents, eliminating theneed to install a water tank or pump. We are
actively marketing this device to existing hospitals and clinics by emphasizing its usability
and ease of installation.

24

SECOM Annual Report 2016

4Participating in a next-generation­disaster mitigation project
Nittan is currently taking part in a project
being promoted by Japan’s Ministry of Internal
Affairs and Communications aimed at building geospatial information-based disaster­mitigation systems. Project participants areworking to develop a system that will facilitate the Big Data analysis of geospatial information in real time and use of smartphones
and other such devices to communicate evacuation instructions, as well as an advanced
firefighting and rescue support system.
Through such efforts, Nittan continues working to help realize a safe and secure society.

4A new expiration date management
systemAs part of its menu of disaster mitigation solutions, Nittan recently began offering a ­systemthat assists customers in keeping track of expiration dates for emergency supplies by sending
an email notification beforehand. In Japan, acountry subject to frequent natural disasters,
local authorities and companies stockpile­supplies to ensure that they are prepared in
the event of a massive earthquake or any
other disaster. Nittan’s new system will thus
enhance its ability to address diverse needs.

4Results in Southeast Asia remain brisk
Nittan provides highly reliable fire protection
systems, which comply with Underwriters
Laboratories Inc. (UL) and European Norm (EN)standards, to government facilities, banks, highrise buildings, hotels, and aircraft and passenger
liners around the world. In the period underreview, the company developed a new UL­standard-compliant fire alarm system, marketed
under the SPERA name, which continues toenjoy brisk sales, particularly in Southeast Asia.
Going forward, Nittan will work to further­reinforce its overseas sales configurationand to promote broader acceptance of fire
­protection systems throughout the region.

Medical Services

4The SECOM Wellness Service isintroduced
In a super-aged society, preventative healthcare services, which seek to help individuals
remain physically and mentally healthy over
one’s entire life, a theme frequently referred toas “healthy life expectancy,” are expected toplay a significant role in the years ahead. In
the period under review, we began offering
the SECOM Wellness Service, a membershipbased preventative care and healthcare service,through SECOM CAREA Chitose-Karasuyama,
a multipurpose residential and service complex
for seniors in Setagaya-ku, Tokyo.
The SECOM Wellness Service is a uniqueprogram of services for seniors that is designed
to be both enjoyable and to help forestall theneed for nursing care. These services, which
are outside the scope of government-run longterm care insurance, are organized into three
categories—hobbies, exercise and lifelong
learning—and are developed in collaboration
with local businesses. Examples include ahometown railroad diorama building class,offered jointly with a major toymaker; flower
arrangement classes organized together withthe local merchants’ association; and yoga andballet classes taught by instructors from a local
university of physical education. Plans are alsoin place for health-related seminars provided
by SECOM Pharmacy and the local SECOMassociated hospital. Looking ahead, we willcontinue to explore the possibility of introducing the SECOM Wellness Service in other areas
and to consider synergies with the SECOM
My-home Concierge Service.

4Expanding cloud-based services
We currently provide the SECOM Ubiquitous
Electronic Medical Report (EMR) system,­developed to meet the needs of small andmedium-sized hospitals, which has been
adopted by numerous such facilities acrossJapan. Capitalizing on experience gained

through the provision and operation of this­system, we recently developed SECOM OWEL
(On-demand Web Link), a cloud-based EMR system designed to assist smaller facilities, notably
general home healthcare and clinics. SECOMOWEL also incorporates an accounting systemdesigned to improve clinic operating efficiency.
Its ease of use is ensured by a video-based user
manual and an on-line help function.
We continue to develop a wide range ofcloud-based services. These include a service
that provides the secure storage of EMR dataat one of our data centers, sharing such datawith the local community if the necessity
arises. Because SECOM OWEL allows for thecentralized management of patient EMRs,
doctors can view EMR data even when they
are out, ensuring a swift, accurate response,even in the event of an emergency. The ability
to share EMR data among healthcare professionals will contribute to coordinated community-based healthcare. By combining SECOMOWEL with other cloud-based services, wewill also seek to facilitate the integrated management of medical information currently
held independently by institutions, with thegoal of supporting patient-centered community-based healthcare and enhancing thequality of care available.

SECOM Today

We capitalize on our accumulated know-how in home medical andpersonal care services to offer high-value-added medical services.

SECOM CAREA Chitose-Karasuyama

SECOM provides a wide range ofhigh-grade home medical services

Home Medical Services
Medical Care
Institution

Prescription

Physician’s guidelines
Nurse’s report

Coordination
Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation
Prescription
Pharmaceutical delivery

Patient

Nurse visit
Outpatient care

SECOM Annual Report 2016

25

SECOM Today

Insurance Services

Our distinctive fire, medical and automobile insurance policies
leverage the comprehensive capabilities of the SECOM Group.
4Contracts for SECOM Anshin My
Home continue to increase steadily,bolstered by enhanced coverage

Headquarters of Secom General
Insurance Co., Ltd.

Call center(Secom General Insurance)

SECOM Anshin My Car
on-site support

Our diversification into non-life insurance
came about as a result of our convictionthat augmenting security services, which arepreventative by nature, with insurance, whichlooks after people should misfortune strike,
was a way to further enhance safety andpeace of mind.
SECOM Anshin My Home is a comprehensive policy for residential customers that offers
a discount on regular premiums to subscribers
who have installed on-line security systems,
taking into account the fact that such systems
mitigate the risk of theft and fire, as well as
for houses that have exclusively electricalappliances, recognizing that this also lowers
the risk of fire.
Recent changes to SECOM Anshin My
Home include introducing a discount for
subscribers with homes less than 10 years old
based on the home’s actual age and adding
an option that provides for up to 100%coverage in the event of a fire caused by anearthquake or other natural disaster. We also
increased the limit of coverage provided for
security upgrade costs for the purchase of fire
detectors and fire extinguishers in the eventof a fire or theft to a maximum of ¥500,000.
Thanks to enhanced coverage, contracts
for SECOM Anshin My Home continue toincrease steadily. We will continue working
to expand sales of this attractive product. We
are also taking steps to increase sales of the
Security Discount Fire Policy, a similar policy
for commercial customers.

4MEDCOM, an unrestricted cancer
treatment policy, enables patients tofocus on treatment without concerns
over economic burden
MEDCOM is an unrestricted cancer treatment policy that provides full coverage for

26

SECOM Annual Report 2016all hospitalization and medical treatment
costs, both those covered under Japan’s
National Health Insurance (NHI) scheme andthose for which the patient usually bears theburden. MEDCOM coverage also extends to
outpatient treatment, which continues to risein importance, providing up to ¥10 million
per five-year period. In addition, policyholders
are entitled to a one-time lump sum paymentof ¥1 million if they are diagnosed withcancer. Subscribers are thus able to focus ontreatment without having to worry about theeconomic burden.
Policies that pay a per diem amount for
medical expenses based on the number ofdays hospitalized are the most common typeof cancer treatment insurance available. As
a non-life insurance provider, we were able
to develop a product that provides coveragesimilar in nature to unlimited personal injury
protection, an extension of automobile insurance. We will continue working to develop
attractive cancer insurance policies that
respond to the evolving needs of patients.

4SECOM Anshin My Car: Backed byaround-the-clock support provided
by our emergency response
personnel
Another attractive SECOM non-life insurance product is SECOM Anshin My Car, anautomotive insurance policy that includes
around-the-clock access to on-site support by
SECOM emergency response personnel in theevent of an accident.
In addition to conventional approaches,
we also market our various non-life insurance
policies through banks and over the Internet.
We will continue seeking to propose andexpand sales of this and other attractive
non-life insurance products in a manner thatreflects the perspectives of our customers.

Geographic Information Services

SECOM Today

We capitalize on our distinctive geospatial information services tocontribute to secure societies and actively cultivate new businesses.
4Leveraging 3D mapping technologies to technologies (ICT) with the goal of increasing theadvance the use of digital relief maps
Subsidiary Pasco Corporation collects geographic
data from satellite images, aerial photography,
and vehicle/ground and shipborne surveying,
which it integrates, processes and analyzes toprovide geospatial information services. In recent
years, advances in surveying, measuring andimage processing technologies have spurred anincrease in the use of digital relief maps. In thewake of the April 2016 Kumamoto Earthquake,measurements taken by Pasco using aircraftmounted lasers to create a digital relief map of
the affected area made it possible to quantify
damage by, among others, estimating sediment
outflow. This played a key role in facilitating theprompt development of an effective relief plan bymaking it possible to accurately determine where
equipment and human resources were needed.
Pasco is also the first private-sector firm inJapan to employ airborne laser bathymetry (ALB)
to survey sea, lake and river beds and is promoting the data thus derived in such areas as environmental protection and safety management.
Recently, Pasco ALB data was used in the field ofnautical archaeology, helping to create 3D topographical maps above and below water, ensuring an accurate grasp of an entire explorationsite and contributing to preservation. In April
2016, ALB was certified as a technique for use
in public surveying. Accordingly, Pasco will takesteps to further strengthen its ALB business.

productivity of skilled workers by 50%. This will
involve the use of drones for 3D measuring, withthe resulting data to be used in formulatingplans for engineering and execution, and forconstruction equipment mounted with ICT, toreduce labor requirements in construction andinspection. Pasco will use its proprietary surveying and measuring technologies, as well as its
advanced 3D mapping technologies, to help
improve productivity in key areas of construction.
3D mapping technologies are used to createhigh-precision basic road data crucial to the­realization of autonomous cars. Pasco uses highly
accurate 3D geospatial information collectedusing its Mobile Mapping System (MMS) to­create data on running lines and other elements
essential to autonomous driving. Efforts tocreate such basic road data have advanced fromresearch related to its practical application toreviewing plans for its implementation.

Aerial laser surveying facilitates
seamless 3D topographicalmeasurements above andbelow water

4Responding to diverse global needs
for geospatial information

Pasco’s proprietary technologies and extensive
global network position it well to respond toheightened and increasingly diverse needs forgeospatial information in global markets.
Pasco’s geospatial information technologies
are used in aerial photography and the creationof basic national land maps for the management of land assets. These technologies also
assist efforts to protect marine environments
4Decisive efforts help foster new businesses and ensure safe navigation for ships, maintainroads, ascertain damage and plan relief andPasco continues to apply geospatial information
recovery measures following earthquakes,
technologies to address varied needs, from contributing to increased productivity on construction manage waterways and respond in the wakesites to helping realize autonomous cars, and pro- of landslides, and calculate building risks.
Pasco will continue to foster demand formotes research aimed at prototype development,
its
servicesin new markets around the world,
verification and commercialization.
taking into account local conditions andIn the period under review, Japan’s Ministry
potential business risks, with the aim of conof Land, Infrastructure, Transport and Tourism
tributing to safety and peace of mind andlaunched the i-Construction program, an initiaresponding to social imperatives.
tive aimed at creating a construction system
incorporating information and communications

3D terrain model created using datacollected by drones (i-Construction
project)

High-precision basic road maps,
crucial to the realization ofautonomous vehicles

SECOM Annual Report 201627

SECOM Today

Information and Communication Related Services

Our know-how in the field of information security has
positioned us well to address needs for safety and protection
in an increasingly networked society.

4SECOM Anshin My Number Service isintroduced

Rigorous procedures under the
SECOM Anshin My Number service
include operation at a dedicatedsecure site

In May 2015, we began providing the SECOM
Anshin My Number Service, a comprehensive
support service that enables companies tocollect, manage and, when necessary, use
their employees’ My Number information. A
key channel for marketing this service isthrough banks, which match us with clients
approaching them for advice regarding ways
to ensure the security of My Number information. This has led to a significant number oforders since the service’s launch.

4Expanding the SECOM Premium Net
lineupSECOM Premium Net Plus unit
(foreground)

My Number information is stored at
a Secure Data Center facility

28

SECOM Annual Report 2016

In response to the proliferation of online banking scams involving illegal transfers of funds,
we offer two versions of SECOM Premium Net,a system that guarantees the security of onlinetransactions, for commercial customers andfor consumers. SECOM Premium Net centers
on a proprietary dedicated USB flash drive thatconnects the user’s computer to the financial
institution’s online banking site, ensuring asecure communications channel. The commercial ­version of the system has earned highmarks for its effectiveness, as a result of which
orders from financial institutions continue torise. Applications for the consumer version
have been expanded to include online stock
trading transactions.
We recently expanded the SECOM
Premium Net lineup with the launch of
SECOM Premium Net Plus, which is designed
to block leaks of My Number information.
Use of this service in tandem with the SECOM
Anshin My Number Service is an effective
way for companies to create an environmentthat doubly secures management of My
Number information.

4Digital certificates and tailoredsupport for d­ igitizing documents
Since launching a Root Certificate Authority(CA)—the highest level of CA—in 2004 incompliance with recognized global standards,
we have steadily expanded our digital authentication services business. Digital certificatesfacilitate the secure exchange of encrypted
information between browsers and servers andare used to authenticate documentation registered by, among others, judicial scriveners.
These certificates are also used in the digitization of contracts and other official documentation. In addition to providing technologies for
digitization, we offer tailored support for,among others, the reconfiguration of business­processes and confirmation of legal validity.

4Unveiling the SECOM Anshin Stress
Check Service
In line with revisions to Japan’s Industrial
Health and Safety Act obliging employers to
conduct stress checks, we unveiled the
SECOM Anshin Stress Check Service. The act
now requires that all workplaces with morethan 50 employees conduct an annual stresscheck for all employees and, if requested byan employee, arranges for visits to a doctor
and counseling. The SECOM Anshin Stress
Check Service provides assistance to companies, employees and in-house medical staff,
ensuring that stress checks are conducted incompliance with the Ministry of Health,Labour and Welfare’s stress check system.

4Highly rated services for coping withmajor disasters
A series of earthquakes, localized torrential
rainfall and other natural disasters in the past
few years have encouraged an increasing
number of companies in Japan to formulatewhereby the SECOM Anshin Information
Center collects and scrutinizes disaster-related
information, enabling us to support the subscriber’s decision-making process and help
ensure business continuity.

SECOM Today

BCPs. We provide a number of services thatassist such efforts. The SECOM Safety
Confirmation Service, which helps subscribers
ascertain the safety of employees and theirfamilies in the aftermath of a disaster, hasearned high marks from users, and is currently recognized as one of Japan’s leadingcrisis management support services. In tandem with this system, we also offer the
SECOM Emergency Call Out Service, whichfacilitates the swift deployment of personnel
critical to business continuity and the prompt
resumption of operations. We also offer the
Real-Time Disaster Information Service,

SECOM Anshin Information Center

Real Estate and Other Services
We develop and sell high-grade condominiums offering exceptional security anddisaster-preparedness features, ensuring safety and peace of mind for occupants.
4Uniquely SECOM: Glorio-brandcondominiums
In line with our goal of providing living spacesthat deliver safety, peace of mind, comfort andconvenience, we develop and provide highgrade uniquely SECOM condominiums under
the Glorio brand. We recently commenced salesof units in Glorio Tokyo Sumiyoshi and othercomplexes in the Tokyo metropolitan area.
Glorio Tokyo Sumiyoshi boasts a seismic grade
2 rating under Japan’s three-grade system ofranking earthquake resistance. Each unit in thecomplex is equipped with MS-4, an on-line
security system for condominiums; Tomahawk
Jet α, which instantaneously extinguishes cooking stove fires; and a Pythagoras Wall Safe,
while common areas are protected by the
SECOM IX remote imaging security system.
We also commenced sales of units in The
Park House Chitose-Karasuyama Glorio, acomplex in Tokyo under development in collaboration with a major real estate developer.
Park House Chitose-Karasuyama Glorio
features several units designed in line withthe concept of universal planning, thereby

enabling us to satisfy a more diverse range ofoccupant needs and preferences.

4Strengthening the SECOM
Home Service lineup
SECOM Home Service is an optional suite oflifestyle support services available to SECOM
Home Security subscribers. Featuring a broadmenu of services—including the Housework
Support Service, which delivers safety, peaceof mind, comfort and convenience by providing help with housekeeping and small jobs
around the house, and the Anshin Support
Service, whereby we assist subscribers by, forexample, patrolling around their homes when
they are out—SECOM Home Service lets us
tailor responses to subscribers’ needs. In
recent years, we have also seen an increasein contracts for SECOM Home Service Pack,
which allows subscribers to group services inindividualized one-year packages. In light ofincreasing needs engendered by Japan’s
super-aged society, we continue to promote
acceptance of SECOM Home Service.

Glorio Tokyo Sumiyoshi

SECOM Home Service(lifestyle support services)

SECOM Annual Report 201629