UNA Laboratories Inc.

Fukuoka Prefectural Governor Registration #2-951

Tour Terms and Conditions: Domestic Agent-Organized Tour
*Please read this document before applying for tour services.
(Explanatory Document of the Terms and Conditions of Travel set forth in Article 12-4 of the Travel Agency Act)(Contract Document set forth in Article 12-5 of the Travel Agency Act)
1. Tour Terms and Conditions: Domestic Agent-Organized Tour
(9) If the itinerary, accommodation, and name of transportation cannot be(1) UNA Laboratories Inc. (hereinafter referred to as “the Company”) will
confirmed at the time of application, the Company will send aarrange for the provision of transportation, accommodation, and otherConfirmation Letter with confirmed details to the customer at least one
services provided by transportation, accommodation, and tourism
day before the start of the tour. However, in the case of an application
program providers, in accordance with the itinerary specified by themade less than 7 days before the tour start date, the Confirmation Letter
Company, and the Company will assume the management of the
may be given on the start day of the tour. Please note that even before
itinerary.
the specified deadline, the Company will explain the status of(2) The content and conditions of the Tour Terms and Conditions, inarrangements if contacted by the customer.
addition to conditions as specified herein, are subject to those(10)For residents of the EEA (the 28 countries of the EU plus Iceland,
conditions specified in each tour itinerary, homepage (travel guidance),
Norway, and Liechtenstein), please note before applying that thein the final document handed to customers before departure
Company does not comply with the EU General Data Protection(hereinafter referred to as “Confirmation Letter”) and the Companyʼs
Regulation (GDPR).
Standard Conditions of Travel Agency Business (Agent-Organized
3. Items included in the Tour FareTour Contract Part). For those who require a copy of the Standard
General Conditions of Travel Agency Business, please place an inquiry
Tourism program fee, activities (cycling, walking, etc.), accommodation,with the Company. Furthermore, the Standard General Conditions ofmeals, sightseeing expenses (for admission, visitation, tour guide, etc.),
Travel Agency Business can be accessed via the Company website:transportation fares and fees (economy class unless otherwise noted), andhttps://unalabs.jp/
taxes (however, this is limited to those published as of the reference date)as shown on the website and brochure(s).
2. Application for Agent-Organized Tour and Conclusion of the Tour* Even if the customer chooses not to use part of the services, theContract
Company will not make refunds for the above fares.
(1) The Company accepts reservations for the Tour Contract by telephone,* Food, bedding, and train seats are not provided for infants.
internet, and other means of communication.
4. Items not Included in the Tour Fare
(2) The tour fee must be paid in full at least 21 days (11 days for day trips)
prior to the day before the start of the tour.
Charges and expenses other than those specified in the preceding Section(3) Children under 15 years old must be accompanied by a parent or
3 are not included in the tour fare. Some examples are as follows:
guardian. If a participant between ages 15 and 20 wishes to attend the(1) Transportation, meals, admission fees, and other expenses occurred
tour independently, written consent from a parent or guardian isduring sections of the travel itinerary stipulated “free time,” “freerequired.
activity,” “on your own,” “at oneʼs own expense,” etc.
(2) Excess baggage (in excess of the regulated weight, volume, and/or(4) The Tour Contract shall enter into effect upon the Companyʼs consent
quantity).
to the conclusion of the contract and receipt of part or all of the tour fee(3) Laundry, telephone, additional meals and drinks, and any other(application fee for tours where the Company has stipulated an
expenses of personal nature, as well as associated taxes and service fees.
application fee). Furthermore, when the Company receives part or all of(4) Costs (travel, accommodation, etc.) between the customerʼs home andthe tour fee (application fee for tours where the Company has stipulated
the start and end points of the itinerary.
(5) Cost of optional tours available only to those who wish to participate.
an application fee) from the representative (hereinafter referred to as the(6) Domestic airport facility charges and taxes published after the“Contract Representative”) of travelers who constitute an organizationreference date.
or group (hereinafter referred to as “Constituent Member”), the tour(7) Medical expenses for injuries and illness.
contract is considered to have been established for the entire
organization or group. However, this shall not apply to the case where
5. Changes in the Contents of the Tour Contract and Tour Fees
each participant has notified the Company at the time of application that
(1) The Company may, in some cases, change the tour itinerary, tour service,and other details of the Tour Contract for reasons such as natural disasters,
they will pay separately.
wars, riots, suspension of services rendered by transportation and/or(5) Applications for tours aimed at specific traveler categories may be
accommodation providers, tourism program providers, etc., government
rejected if the applicant does not meet the prerequisites designated byorders, and/or other circumstances which are beyond the Companyʼs
the Company, such as gender, age, qualifications, skills, and othercontrol. In addition the tour price may be changed due to the above changes.
requirements.
Furthermore, the tour price may be changed in the event of a significant(6) For customers with medical conditions/are ill, who use equipment suchchange in transportation fees and charges to a much greater extent thanas wheelchairs, those with physical or mental disabilities, those with foodwould be normally expected, due to significant fluctuations in economic
and/or animal allergies, those who are pregnant, those who are
conditions. In the case of an increase, the Company will notify participants
accompanied by an assistance dog (guide dog, hearing dog, service dog),
before the 15th day prior to the day preceding the tour start date; however,and others who require special provisions are requested to inform thewhen avoidable in case of emergency, the explanation will be given after theCompany at the time of registration. Please notify the Company
change is madeimmediately if any of the above conditions are met after the Tour
(2) When the tour fee is reduced pursuant to the provisions of Item (1) ofContract has been concluded. The Company will contact the customer
this clause, the tour fee will only be reduced by the amount of decreased fares
and ask for specification on the measures that need to be implemented
during travel. When the Company is notified about any of the requests
or fees of the transportation services used. If the tour fee has already been
above, the Company will respond and complete necessary arrangements
paid, a refund will be made within 30 days from the day following the end of
to such extent that is practicable and reasonable. In this case, thethe tour as stated in the Contract Document.
Company may ask the customer about their conditions and situation,(3) If a change in the content of the contract pursuant to the provisions ofmeasures required, and/or ask the customer to supply a document
Item (1) of this clause causes a decrease or increase in the expenses
clarifying this information.
(7) If the Company deems that a customer requires protection due to illness(including cancellation fees, penalty fees, and other expenses already paid oror injury during the tour, the Company may take the necessary measures.
to be paid for the travel services that were not provided due to said change
In such cases, when the situation is due to reasons not attributable to thein the content of the contract) required for the implementation of the tour
Company, the customer shall bear the expenses of said measures, and the(except in the case of an increase in expenses due to a shortage of seats,
customer shall pay said expenses using the method designated by therooms or other facilities of the transportation and/or accommodation
Company by the due date designated by the Company.
provider, despite said transportation and/or accommodation provider
providing said travel services), the tour fee may be changed within the scope(8) In order to ensure the safe and smooth implementation of travel, theof said change in the content of the contract.
Company may require the customer to be accompanied by a caregiver or(4) In the event that the Company has stated in the Contract Document thatcompanion, the submission of a medical certificate from a doctor, and/or
the tour fee will vary depending on the number of persons usingchange the content of part of the tour itinerary. Furthermore, in thetransportation and/or accommodation facilities, if the number of persons
event that the company is unable to take the measures requested by thecustomer, the Company may refuse the application for the Tour Contract
using such facilities changes for reasons not attributable to the Company
or cancel the Tour Contract. In principle, all costs resulting from suchafter the conclusion of the Tour Contract, the Company shall change themeasures shall be borne by the customer.
amount of the tour fee in accordance with the provisions stated in theContract Document.

6. Changes in Customer
A customer may, with the Company's consent, transfer their status in thecontract to a third party. In this case, the customers shall fill in the required
information in the forms provided by the Company and submit it to theCompany together with the specified handling fee.
7. Cancellation of Tour Contract by the Customer and Refund Before
Commencement of Travel(1)The customer may cancel the Tour Contract by paying a cancellation fee
as stipulated in the chart below.
The date of cancellation of the Tour Contract shall be based on the timing
at which the customer makes a request for cancellation during the businessdays and business hours of the Company, and any other requests shall bedeemed to have been made on the next business day.
(2) Dates of cancellation and cancellation fees

Date of Cancellation

Tours withAccomodationDay-trip Tours

If a cancellation is made on or after 20days until 8 days prior to the tour startdate.

20% of thetour fee—

If a cancellation is made on or after 7
days until 4 days prior to the tour startdate.

30% of thetour fee—

If a cancellation is made on or after 3
days until 2 days prior to the tour startdate.

30% of the tour fee

If a cancellation is made on the day
preceding the tour start date.

40% of the tour fee

If a cancellation is made before thedeparture time on the tour start date.

50% of the tour fee

If a cancellation is made after thecommencement of travel or in the caseof a no-show.

100% of the tour fee(3) In any of the following cases, the customer may cancel the Tour Contractprior to the start of the tour without paying a cancellation fee. In such acase, the full amount of the tour fee already paid will be refunded within 7days of the day following the date of cancellation.
a. A change in the contract, provided that such change is limited to themajor alterations listed as "Alterations Requiring Payment of Indemnity" in accordance with Section 14 covered by the Travel Itinerary
Guarantee.
b. If the tour price is increased in accordance with the provisions outlined
in Section 5.
c. When the Company fails to deliver the Confirmation Letter by the day
before the tour start date.
d. In the event that it becomes impossible to carry out the tour according
to the tour itinerary described in the Contract Document, for reasons
attributable to the Company.
(4) When the Tour Contract is cancelled pursuant to Item (1) of this clause,
the Company will make a refund after deducting the prescribed cancellation
fee from the tour fee (or application fee) already received by the Company.
If the cancellation fee is not covered by the application fee, the difference
will be charged. Also, if the Tour Contract is cancelled in pursuant to Item(3) of this clause, the full amount of the tour fee (or application fee) alreadyreceived will be refunded within 7 days from the day following the date ofcancellation.
8. Cancellation of Tour Contract by the Company Before Commencementof Travel(1) If the customer is unable to pay the tour fee by the date specified by theCompany, the Company may cancel the Tour Contract. In this case, thecustomer shall pay a penalty fee of the amount equivalent to thecancellation fee specified in the preceding section.
(2) In the following cases, the Company may cancel the Tour Contract before
the commencement of the tour and will explain said reason to thecustomer.
a. When it becomes clear that the customer does not meet the conditions,
including gender, age, qualifications, skills, and other requirements,
specified in advance by the Company for participants.
b. When the Company deems that the customer is unable to endure the trip

due to illness, absence of necessary caregivers, or other reasons.
c. When the customer demands the Company assume an unreasonableburden in relation to the content of the contract.
d. The tour may be cancelled if the number of participants does not reachthe minimum number required as stipulated by the Company. In thiscase, the Company shall notify the customers at least 13 days (for day
trips, 3 days) prior to the start of the tour, refund the full amount of thetour fee already received from the customer, and cancel the Tour
Contract for the tour in question.
e. When there is a significant risk that the conditions specified at the time of
conclusion of the contract will not be fulfilled, such as the amount ofsnowfall required for a trip for the purpose of skiing.
f. In the event of an act of nature, war, riot, suspension of services provided
by transportation, accommodation, or tourism program providers, etc., anorder from a government office, or other causes beyond the Company's
control, when the safe and smooth implementation of the tour according
to the itinerary described in the Contract Document becomes impossible
or is very likely to become impossible.
g. When a customer is found to have violated Clause 15 or 16.

9. Cancellation of Tour Contract After Commencement of Travel(1) Cancellation of Tour Contract by Customer and Refund
a. If a customer leaves the group during the course of the tour, the customer
will be deemed to have waived their rights and the Company will notrefund any payments.
b. If certain tour services cannot be provided as stipulated in the final
itinerary for reasons beyond customer responsibility, relevant portionsof the contract may be canceled without penalty, with the appropriate
refund deducted from the total tour fare. However, in the case of a cause
not attributable to the Company, the Company shall refund the part inquestion after deducting the cancellation fee, penalty fee, and other fees
already been paid or to be paid in the future for the relevant portion.
(2) Cancellation of Tour Contract by the Company and Refund
The Company may cancel the Tour Contract in the following cases. In
such cases, the Company will refund to the customer the portion of thetour price not yet received, minus a cancellation fee, a penalty fee, andother expenses that the customer has already paid or will have to pay forthe part in question, within 30 days from the day following the end of
the tour.
a. When the customer is unable to continue the tour owing to illness orother factors.
b. When the customer disturbs the order of group activities throughnegligence of instructions from tour conductors and/or other
instructions from the Company, conducts violent deeds or menace
towards other participants which jeopardizes the safe and smooth
implementation of the tour.
c. When it becomes impossible to continue the tour due to an act of nature,
wars, riots, suspension of services rendered by transportation and/or
accommodation providers, or tourism program providers, etc.,
government orders, and/or other circumstances which are beyond theCompanyʼs control.
10. Organization and Group Contracts(1) When an application for travel is received from the organization or group
Contract Representative, the Company shall assume that the Contract
Representative has complete proxy agency over all matters relating to
the execution and termination of contracts etc., and conduct translations
relating to the contract with the Contract Representative.
(2) The Contract Representative must submit a list of Constituent Members
to the Company on or before a date to be determined by the Company.
(3) The Company does not assume responsibility for any obligations or
liabilities to Constituent Members that the Contract Representative
currently has or may be expected to have in the future.
(4) In cases where the Contract Representative does not accompany theirorganization or group during the tour, one of the Constituent Members
appointed by the Contract Representative beforehand shall be deemedby the Company to be the Contract Representative after thecommencement of the tour.
11. Liability of the Company(1) In fulfilling its obligations under the terms of the Tour Contract, if theCompany causes damage to customers through willful misconduct ornegligence by the Company or its agent (hereinafter referred to as“Business Agent”), the Company shall be liable for such damage.
However, such compensation shall be limited to cases where notice has
been given to the Company within two years from the day following theoccurrence of the damage.
(2) The Company shall compensate for damages to baggage up to \150,000
per traveler (except in the case of willful or gross negligence on the partof the Company), and only in cases where the Company has been
notified of the damages within 14 days after the date of their occurrence.
(3) When damages are suffered due to an act of nature, war, riot, suspension

of services provided by transportation, accommodation, or tourism
program providers, an order from a government office, or other causes
reasons beyond the Company's control (such as quarantine due toinfectious disease, the spread of an infectious disease, an accident during
free activities, food poisoning, theft, delay or interruption oftransportation, or change of itinerary or shortening of stay at thedestination caused by such events), the Company shall not be liable topay compensation for damages (including, but not limited to,transportation and accommodation expenses for participating in traveland other services), excepted in cases set forth in Item (1) of this clause
12. Liability of the Customer(1) In cases where the Company has suffered damages due to the willful
misconduct or negligence of a customer, the said customer shall be
required to compensate the Company for such damages.
(2) Customers are required to make every effort to utilize information
provided by the Company to understand the rights, obligations, andother details of the Tour Contract.
(3) After tour departure, if a customer finds that the tour services provided
are different from that specified in the Contract Document, customers
are required to report the discrepancy promptly at the local destination
to the Company or the provider of said tour service.
(4) In the event of an accident or other incident during the trip, please notify
the Company immediately at the contact point provided in theconfirmation document. (If there are circumstances that make notification
impossible, please notify the Company as soon as said circumstances haveceased to exist.)

13. Special Indemnity
In the event the customer suffers certain damages to life, body, or baggage
caused by an accidental and sudden external injury or accident during
participation in the tour, regardless of whether or not responsibility falls
on the Company, the Company shall pay, pursuant to the special indemnity
regulations of the Companyʼs Standard General Conditions of Travel
Agency Business, a pre-determined amount of indemnity for death,hospitalization, hospital visit, and damage to personal belongings.
However, the following cases are not included:(1) Bacterial food poisoning(2) Damages suffered by the customer on a day that no travel services areprovided by the Company.
(3) Instances arising from of a customer's intentional act, drunk driving,intentional violation of laws and regulations, receipt of services provided
in violation of laws and regulations, or an accident during a hazardous
activity.
(4) Instances arising from an accident caused by an earthquake, eruption, or
tsunami and or an accident caused by the disruption of order resulting
from these events.
14. Travel Itinerary Guarantee(1) In the case that the Company makes a major alteration to the contract
content as outlined in the schedule below, “Alterations Requiring
Payment of Indemnity,” indemnity shall be calculated by multiplying therates recorded in the right hand column of the table below by the tour
fee, and the Company shall pay this amount within 30 days from the day
immediately following the completion of the tour. However, alterations
caused by overbooked transportation and accommodation facilities, etc.
are excluded, regardless if said tour service is provided by suchtransportation and accommodation facilities, etc.
a. Alterations due to the following causes:(a) Act of nature (b) War (c) Riot (d) Government order (e)Suspension of services rendered by transportation and/or
accommodation providers (f) Offering a transportation service notincluded in the original travel plan (g) Measures required to ensure
the safety of the life and body of tour participantsb. When a Tour Contract is terminated in accordance with the provisionsof Clauses 7, 8, and 9, alterations related to the terminated portion(s)of the contract.
(2) The maximum amount of alteration indemnity payable by the Company,
per customer per tour shall be 15% the tour fee. However, in the casethat the amount of alteration indemnity per traveler per tour falls below\1,000, the Company will not pay the alteration indemnity.
(3) Upon consent of the customer, the Company may substitute thepayment of monetary indemnity for the provision of goods or travel
services of equal or greater value.
(4) If after the Company has paid indemnity for alterations based on theprovisions of this section, and it becomes clear that the Company bears
liability in accordance to the provisions of Clause 11, the Company shall
pay the difference between the compensation for damages due to be
paid, and the alteration indemnity already paid.

Alterations Requiring Payment of
Indemnity

Percentage per Case (%)

Prior to the Start of
the TourAfter the Startof the Tour

1. Alterations in the tour departureor end date specified in the Contract
Document.

1.5

3.0

2. Alterations to sightseeing
locations or facilities (including
restaurants) and other travel
destinations stated in the Contract
Document.

1.0

2.0

3. Alterations to the class or facilitiesof transportation to those of lower
rates than those described in theContract Document (but limited
only to cases where the total charged
amount for altering the said classand facilities falls below the total
amount for that as specified in theContract Document).

1.0

2.0

4. Alterations to the class of thetransportation facilities or in thenames of companies as specified in
the Contract Document.

1.0

2.0

5. Alterations to different flights atthe departure airport or destination
airport in Japan from those as
specified in the Contract Document.

1.0

2.0

6. Alterations to the type or name ofaccommodation facilities as specified
in the Contract Document (Thisdoes not apply to cases when the
Company has fixed the class of theaccommodation facility and the classof the accommodation facility after
the change exceeds the class of theaccommodation facilities specified in
the Contract Document).

1.0

2.0

7. Alterations to the conditions ofguest rooms of accommodation
facilities as specified in the Tour
Contract documents, such as thetype of guest rooms, equipment,
views, etc.

1.0

2.0

8. Among the alterations the items
above, the matters included in thetour title as stated in the Contract
Document.

2.0

5.0

Note 1: In the above schedule, “Prior to the Start of the Tour” shall refer tocases where the customer has been notified of the relevant alteration, no later
than the day prior to the starting day of the tour, and “After the Start of the
Tour” shall refer to cases where the customer has been notified of the relevantalteration
on
or
after
the
starting
day
of
the
tour.
Note 2: When the Confirmation Letter has been issued, “Contract
Document” is read as the “Confirmation Letter” and the above schedule
applies as well. In such a case, if any alterations are made between thedescribed contents of the Contract Document and the described contents of
the Confirmation Letter, or between the described contents of theConfirmation Letter and the contents of the service actually offered, therespective
alterations
shallbetreatedasasinglecase.
Note 3: Even if the alterations described in Items 3, 4, 6 or 7 above take placein multiple cases during one trip on a transport vehicle, or one overnight stay,each trip or overnight stay shall be treated as a single case respectively.
Note 4: With regard to changes set forth in Item 8 above, compensation rates
set forth in Items 1 through 7 shall not apply, and the compensation rate set
forth in Item 8 shall apply.
15. Prohibited Behaviors
Participants shall not engage in any of the following acts in their agreementwith the Company.

(1) Acts that violate or may violate the copyrights, property rights, privacy
or other rights of other participants, third parties, or the Company.
(2) In addition to the above, any act that causes or is likely to cause
disadvantage or damages to other participants, third parties, or theCompany.
(3) Defamation of other participants, third parties, or the Company.
(4) Acts that are or may be offensive to public order and morals, or acts thatprovide information to other participants or third parties that is offensive
to public order and morals.
(5) Any commercial activity or preparation for such activity through, or inconnection with, a contract with the Company without the Companyʼsconsent.
(6) Violating or threatening to violate laws and regulations.
(7) Any other act that the Company deems inappropriate.
16. Exclusion of Antisocial Forces(1) The customer shall present to the Company that they are not a memberof, or involved in, an organized crime group or other antisocial forces
and shall assure to the Company that they will not fall under such acategory in the future.
(2) The customer shall assure the Company that they will not perform anyof the following acts, either themselves or through a third party:
a. Violent demands.
b. Unreasonable demands beyond their legal entitlement.
c. Use of intimidating words or violent actions in connection with atransaction.
d. Damaging the credit or obstructing the business of the Company
through the spread of false rumors or through deception.
e. Any other actions equivalent to those above.
(3) The Company may immediately terminate the agreement with theparticipant without notice or any procedure if the participant violates, oris reasonably suspected to have violated, the assurances set forth inClause 16, Items (1) and (2). Furthermore, the Company shall not beliable for any losses or damages occurred by the participant arising outof, or in connection with such termination.
17. Privacy Policy(1) The Company will retain, as personal data, personal information
provided by the customer during application via telephone, internet, andother means of communication, or by filling out the tour application
form, participation confirmation form, questionnaires/surveys, etc. The
Company, its group companies, and commissioned travel agents(dealers) will use the personal information for communication with thecustomer. The Company will also use personal data to makearrangements for services provided by transportation andaccommodation facilities etc. for the tour(s) the customer has appliedfor, and for the procedures necessary to receive these services. When
applying for tour services, the customer will be asked to consent to theprovision of such personal data.
* In addition, the Company and its group companies may use
customersʼ personal information in the following:①Books published by the Company and other travel advertisements
and information②Information on the products, services, and campaigns of theCompany and affiliated companies③Insurance and other such guidance④Post-trip feedback and surveys⑤The provision of special services⑥Preparation of statistical data
⑦Guidance for taking part in the Companyʼs business(2) Among the personal information of customers the Company retains, it
shares with its group companies the following: address, name, telephone
number, date of birth, gender, purchase history, and email address, forthe purposes of product development and introduction, sales promotion
activities, and to contact and respond to customers.
(3) Please refer to the Companyʼs website for the names of groupcompanies (https://unalabs.jp/#sec_companies).
(4) The Company will ask for the personal information of customersʼ
domestic contacts to prepare in case of injury and/or illness during thetrip. The customer shall obtain consent from their domestic contacts toprovide the Company with personal information.

○ Regarding Optional Insurance
We recommend that customers purchase domestic travel insurance for thetrip.
○ Regarding Re-conducting Tours
Under no circumstances shall the Company re-conduct a tour.
○ Reference Date
This document, Tour Terms and Conditions, takes September 1, 2021 tobe the reference date.
This document is a translation of the Japanese original. If there are any
discrepancies between this translation and the Japanese original, theJapanese original shall prevail.