Special ALL SECOM—Making Use of Big Data to Expedite
Feature the Creation of New Services

 Making effective use of Big Data: Introducing theReal-Time Disaster Information ServiceThe Real-Time Disaster Information Service is a next-generation
disaster mitigation service that capitalizes on our proprietarycapabilities in Big Data analysis to provide reliable informationin the event of a disaster. This service brings together ourknow-how in security services, fire protection services andinformation and communication related services under the ALL
SECOM banner. With this system, we collect massive amountsof raw data, including information from SECOM’s security
services operations, social networking service (SNS) information and information released by public agencies, at a Secure
Data Center facility. There, data is analyzed to uncover useful
information regarding, among others, safe escape routes anddecision making and directions for restarting operations in thewake of a disaster, which we provide to subscribers.
Information on safe escape routes is provided as “hazardinformation,” which is customized to reflect the subscriber’s
registered business address and current location classified as
personal or corporate and categorized according to type of risk,for example, fire, liquefaction or flood position. BCP-specificinformation is uploaded to an exclusive site established for thesubscriber’s BCP team as disaster-related information. This information, together with information on branch or store locations
provided by the subscriber in advance and disaster informationthat we have collected, is customized for the subscriber, making it possible to ascertain the situation on the ground and todetermine the most effective allocation of personnel.
The Real-Time Disaster Information Service is administeredby the SECOM Anshin Information Center, which is locatedadjacent to our Secure Data Center. This facility is designed tomaintain operations in the event of a disaster of any variety,monitoring and analyzing data and providing information tosubscribers around the clock. Having repositioned our data

SECOM
ALL

Super-aged society
Insurance
Health care

Lifestyle support

Shortage of doctors
and nurses
Need for nursing
and other care services

Disaster preparedness/BCP/Environmental preservation
Typhoons

Data Center
Security, peace of mind,
convenience and comfort

Energy conservation

Population decline

Facilitymanagement

Guided by the ALL
and convenient and to deliver

center facilities as service centers that underpin our various
services, we will continue working to make effective use ofBig Data analysis to expedite the creation of services that
benefit society.

Energy shortages

Living environments

Information leaks

Burglaries

TsunamiEarthquakes

Fires

Special Feature

We are making effective use of Big Data
to address everyday concerns in line withthree key themes: Security services,a super-aged society and disaster
preparedness/BCP/environmentalpreservation. To this end, we arecollecting and analyzing Big Data tocreate uniquely SECOM services anddrive future growth.

Addressing challenges in three areas under the ALL SECOM banner
Realizingl System IndociausStryeht

Sudden illness
Missing children
Theft

Security services

SECOM concept, we are working to make life more comfortablesecurity and peace of mind by responding to social imperatives andhelping to resolve everyday concerns.
 Principal sources of competitivenessWe acknowledge three core components of our operating
foundation as the principal sources of our competitiveness:
our technologies, our people and our operational structure.
On the technology front, the SECOM Intelligent Systems
Laboratory conducts research aimed at developing core technologies necessary to realize our Social System Industry vision.
The SECOM Development Center uses these core technologies
to promote the swift and accurate development of systems
that are distinctive and reliable and respond to the requirements of customers. Having recognized that technologicalprowess is crucial to maintaining a competitive edge in thesecurity services market, we keep abreast of evolving social
imperatives, technical trends and changing patterns of criminal
behavior while advancing the development and provision ofsystems that incorporate the most up-to-date technologies.
To foster the capabilities of our human resources, we provide training for employees, who include emergency response
personnel, sales staff and administrative staff, at four training

centers across Japan. This enables us to equip our people withthe advanced knowledge and technological skills they need,as well as to ensure they understand our corporate philosophy
and observe a code of conduct befitting security professionals,
enabling them to provide high-grade services.
The effectiveness of our operational structure depends on
our ability to create systems that combine the precision ofequipment—such as sensors, to monitor subscribers’ premises
around the clock for fire, intrusions and other irregularities—
with the skills and prompt decision-making capabilities ofpeople, notably our control center staff, who determine
whether to dispatch emergency response personnel. In addition, we have a nationwide network of more than 2,800
emergency depots, enabling us to provide prompt emergency
response services.
Our competitive advantage in the security services businessderives from our commitment to providing comprehensive
on-line security systems, whereby we take responsibility for
all aspects, from R&D to production, marketing, security

Secure Data Center

10SECOM Annual Report 2014

SECOM Annual Report 201411

Special Feature: ALL SECOM—Making Use of Big Data to Expedite the Creation ofNew Services

SECOM On-Line Security Systems

R&D
Emergency
response services

Intelligent Systems Laboratory
Development Center

Emergency response
personnel

Production andassembly of systems
Secom Industries Co., Ltd.

SECOM Intelligent Systems Laboratory conducts research in a broad
range of areas, including security and medical systems

Around-the-clockmonitoring

Marketing

SECOM control centerSecurity planning teamInstallation
Techniciansplanning, installation, around-the-clock monitoring, emergency
response services and maintenance. Our rental format isanother key factor. Because we retain ownership of security
equipment, which we rent out, the initial costs for subscribers
are minimized. The rental format also means that we look after
maintenance and upkeep, enabling us to guarantee the qualityof our security services.
 Providing effective security services

We provide high-value-added security systems that respondto the needs of a broad range of subscribers. Our commercial
security lineup, which includes SECOM AX, a remote imaging
on-line security system, comprises offerings suited to the security requirements of different types of facilities, including tenantbuildings, factories, offices and stores. In the area of home
security services, our lineup includes SECOM Home Security
G-Custom, an on-line security system that delivers security andpeace of mind and at the same time makes life more pleasantand convenient, and COCO-SECOM, a mobile security systemthat continues to attract attention as a solution to wanderingby seniors suffering from dementia. We also offer access
control systems that help prevent the leakage of confidential
information, as well as security camera systems designed
to discourage crime.
In addition to physical security, the need to protect information against misuse has emerged as a key theme in recentyears. We protect subscribers’ information by offering prompt
expert response services, including diagnosing and analyzing
problems, monitoring for viruses and detecting irregularities,

12SECOM Annual Report 2014

and providing swift on-site support. A new addition to ourlineup is SECOM Premium Net Service, a system designed toprotect against online banking scams, including those involving
illegal transfers of funds, the incidence of which continues toexpand rapidly.
 Responding to the needs of a super-aged society

We continue to develop and market a variety of services
designed to respond to needs engendered by a super-agedsociety today and in the future. SECOM My Doctor Plus, anoptional service available to SECOM Home Security subscribers,
is an emergency medical alert system for seniors that assists
them in the event of an unexpected illness or injury. Evocativeof the ALL SECOM concept, SECOM My Doctor Plus combines
emergency response services and personal care and has alreadyproven its worth numerous times. Other options available toSECOM Home Security subscribers include the Keeping inTouch call and the Keeping in Touch visiting services for seniors,
which bring together medical and lifestyle support services tohelp ensure peace of mind both for seniors and for loved ones
living far away.
Recent initiatives include SECOM CAREA Azamino, a
multipurpose complex for seniors that features a rental-based
assisted living facility for seniors, as well as a day service anda public space that promotes interaction between seniors andother members of the community. Building on our wealth ofknow-how in the provision of various home-based services,
we recently opened SECOM Home Health Care Center
Kamakura, a comprehensive senior care facility that offers

SECOM control center

home nursing, home-based personal care, day services andhome care support services.
In response to growing needs for home health care services,
we recently began developing a mobile remote image examination system. This system will be able to convey highly precise
images of the patient to wherever doctors are located, facilitating diagnoses without the patient having to leave home.
Going forward, we will continue to develop and market
new systems that respond to the needs of seniors by promoting the integration and alignment of services, as well as work
to improve efficiency. We will also expand the focus of suchservices to include overseas markets.
 Enhancing disaster preparedness/BCP/

environmental preservation
We provided a number of services that help subscribers toenhance disaster preparedness and BCP, ranging from support
for advance preparations to services that assist subscribers
in the event of a disaster, including immediate assessment,initial response services and assistance with recovery.
Our comprehensive BCP support services include support
for the preparation of initial response manuals. The SECOM
Safety Confirmation Service helps to confirm the safety ofemployees and assess the extent of damage to facilities in theaftermath of a disaster. The Real-Time Disaster Information
Service leverages our capabilities in Big Data analysis to help
ensure effective initial responses and swift recovery.
Subsidiary Pasco Corporation collects geographic data from,among others, satellite images and aerial photography, which
it integrates, processes and analyzes to provide geospatial
information services. In 2013, map data prepared by Pasco
was instrumental in measuring river levels and in assessing
damage due to landslides on the island of Izu Oshima caused
by a major typhoon.

Special Feature

Providing reliable peace of mind

SECOM Home Health Care Center Kamakura

In the area of environmental preservation, SECOM FX, asecurity and facility control system that combines an on-line
security system with effective facility control functions, helps
to minimize energy consumption and reduce costs. Because
sensors can be set to accommodate the subscriber’s schedule,
SECOM FX is suitable not only for office buildings, but also for
unattended facilities, such as laundromats and common areasof condominium complexes. We also offer the SECOM Anshin
Eco Document Digitization Service, which facilitates the digitization of pay slips and other key internal documents, thereby
reducing consumption of paper.
 Creating truly original new services that contributeto society: SECOM’s mission
In considering any new business, we are guided by ourcorporate philosophy, one key aspect of which is a commitment to doing what is appropriate, that is, beneficial to society,and what our competencies best qualify us to do. Going forward, we will continue to see our mission as being to develop
and provide distinctive services that contribute to society. To
this end, we will step up efforts to make effective use of Big
Data analysis as we move decisively to create new services thatwill drive growth in the future.

SECOM Annual Report 201413