SECOM Today

Security Services

JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

600
508.1

(In billions of yen)

546.5

565.4

400

200

0

300

200
110.9

2016

112.7

2017

116.6

2018

100

0

responsibility for everything, including R&D,

that they fully understand SECOM’s

production, marketing, security planning,

Philosophy and observe a code of conduct

equipment installation, around-the-clock

befitting security professionals, yielding amonitoring, emergency response services androbust service framework. Our operational

maintenance, which ensures the exceptionaland control structure centers on know-how

quality and reliability of our services.

and a wealth of experience built up since ourOur ability to provide integrated on-line

establishment, which underpins the prompt

security services derives from the three com-

decision making of control center staff andponents of our operating foundation, namely,

our nationwide network of 2,800 emergency

our technological prowess, human resources,

depots, the largest in Japan.

and operational and control structure. To rein-

We also principally use a rental format,

force our technological prowess, the SECOM

whereby we retain ownership of security

Intelligent Systems Laboratory conducts

equipment and rent it to subscribers, an

research in the area of core technologies,

approach which minimizes initial costs forwhile the SECOM Development Centercustomers. This format means that we takeleverages these core technologies to develop

responsibility for the maintenance andnew security systems. Our integrated service

upkeep of security equipment, guaranteeing

configuration allows the swift development

both the quality and stability of our services.

of systems that respond to the requirements

Business summaryand views of customers. To foster human

Our security services business centers on the

resources, we provide training for emergency

provision of on-line security systems, which

response personnel, sales staff, administrative

includes the installation of sensors and otherstaff and other employees at four training

monitoring equipment and around-the-clock

centers across Japan. This enables us to equip

monitoring by a SECOM control center via

employees with the advanced knowledge

telecommunications circuits. In the event an

and technical skills they need and ensures

intruder, fire or other irregularity is detected,
control center staff dispatch emergency
response personnel from the nearest SECOM
emergency depot and, if necessary, notify

On-Line Security Systems

the police and/or fire department.
A key competitive advantage of ouron-line security systems is our integrated
service framework, whereby we takeFlashing light

SECOM sticker

Light flashes if the system detects anirregularity to warn people inthe vicinity and to guide
SECOM emergency response
personnel dispatched to thesubscriber’s premises.

Subscribers display the SECOM
security sticker, thesign of well-protected
premises.

Subscriberusing
1 Alerttelecommunications

SECOM
3 Dispatch
emergency response

circuits

personnel

Police
Dept.
Fire
Dept.
Gas
Company

Alert emergency
services as necessary

SECOM
Emergency
Depot

SECOM
2 Alertemergency

response personnel

SECOM control center

24

SECOM Annual Report 2018

SECOM
Control Center

SECOM LX, an on-line security system that

Operating highlights

J Security services for large-scale

eventsJ Commercial security services

combines monitoring for intruders and fires

Capitalizing on our extensive lineup of on-linewith access control functions, uses existing

To support organizers’ efforts to ensure thesecurity systems, we work actively to respondIC cards such as employee ID cards. Because

safety and security of large-scale events, weaccurately to the diverse security needs ofrecorded entry and exit data can be used forprovide 3-Dimensional Security, which seeks

companies in Japan. In the period undermanaging employee attendance and otherto provide security over wide areas from

review, sales of on-line security systems topurposes, SECOM LX helps improve theboth the ground and the air. 3-Dimensionalcommercial subscribers continued to expand,efficiency and lower the cost of personnel

Security begins with SECOM 3D Security

led by high-value-added offerings. Customer

management.

Planning, which makes use of high-precision

SECOM FX, which is designed for unat-

digital relief maps to prepare simulations,armored car services also remained high.

tended facilities and small offices, integrates

facilitating a firm grasp of potential risks andSECOM AX is a remote imaging on-line

monitoring for intruders and fires that can be

the formulation of an optimal security plan.

security system that employs sophisticated

set to, for example, turn lights, air condition-

With 3-Dimensional Security, images captured

image sensors installed at the subscriber’s

ers, signage illumination and security camerasby temporarily installed security cameras,premises to detect the presence of an

on and off at the subscriber’s discretion,

wearable cameras borne by security guards,

intruder—even in the dark—and transmit anthereby helping to reduce consumption ofand SECOM Airship and SECOM Aerostat

alert, together with images and sounds, to aenergy and electricity. Looking ahead, we will

dirigibles allow the swift and accurate

SECOM control center. This enables control

continue working to develop and provide

assessment of event status in real time. Thiscenter staff to swiftly assess the situation andon-line security systems that respond to theservice also enables the event’s On-Siteissue prompt and accurate instructions tovaried needs of subscribers.

Center mobile monitoring base to collect andneeds in the area of static guard services andemergency response personnel. Control cen-integrate image data from multiple cameras,

ter staff can also broadcast a verbal warning

as well as to use image recognition and AI

to the intruder using on-premises speakers totechnologies to analyze suspicious circum-

deter the commission of crimes.

stances and crowding, generating informationthat is then communicated to security guards
on-site to support the safe and secure stagingof large-scale events. Going forward, we willcontinue to develop and provide distinctive,
sophisticated security services tailored to theContracts for On-Line
Security Systems

requirements of such events.

(As of March 31, 2018)

Home

Commercial
Commercia

Financial services

7.4%

Service industries

7.2%

Retailing/wholesaling

3.8%

Government agencies

3.4%

Manufacturing

3.4%

Other

17.0%

Residences (excluding

condominiums and apartments) 36.1%

Condominiums andapartments

21.7%
SECOM LX

On-Site Center

SECOM Annual Report 201825

SECOM TodayJ Home security services

A recent addition to our home security

operations center operators dispatch emer-

In July 2017, we launched SECOM Home

services lineup is SECOM Anshin Home

gency response personnel and, if necessary,

Security NEO, a new mainstay system in our

Delivery Box, developed in response to thenotify the police and/or emergency services.

home security services lineup that can beincreasing volume of packages handled by

COCO-SECOM’s ability to offer all of these

armed and disarmed remotely from a smart-couriers resulting from the increasing popu-

services in a single system is its principal

phone. The system also enables subscribers

larity of online shopping, and the rising needdistinguishing feature.

to receive alerts on their smartphone when

for redelivery to recipients unable to takethe system is accessed by family membersdelivery the first time, which have pushed up

individuals, COCO-SECOM was originally used

entering and leaving the home. Enhanced

demand in Japan for secure delivery boxes.

to deter child abductions, as well as to track

convenience continues to underscore steadyConnected to SECOM Home Security NEO,dementia patients who wander, as well as

growth in the popularity of this system. In

SECOM Anshin Home Delivery Box includes

to prevent the theft of cars and motorcycles.

addition to standard home security, includ-

monitoring for unauthorized opening andToday, the system is also used to manage taxi

ing monitoring for intruders and fires andemergency response services in the event of aand bus fleets, prevent the theft of construc-emergency alerts, and optional services suchbreak-in.

tion equipment and ATMs, and manage

Designed as a portable security system for

employee safety.

as medical emergency calls, monitoring for
gas leaks and safety monitoring, SECOM HomeJ Other security services

Security NEO can be linked with devices on

We have taken steps to expand the scope

J Overseas security services

the IoT to facilitate use of a variety of newof COCO-SECOM, a mobile security system

We made our overseas debut in 1978,services. One of these is SECOM My Doctor

for outdoor use, in response to customer

when we established a presence in Taiwan.

Watch, an emergency medical alert andrequests. COCO-SECOM uses signals fromToday, our overseas business encompasses

health management service based on a wear-

GPS satellites and cellular phone base sta-

operations in 12 countries and territories. A

able wristband tracker. Offered as an option

tions to pinpoint the location of dedicateddistinguishing feature of our overseas security

to SECOM Home Security subscribers, SECOM

portable transmitters carried by individuals

services is that we offer on-line security

My Doctor Watch sends an alert if it senses

or attached to objects. If a customer wants

systems with SECOM-style services custom-

no movement from the wearer regardlessto locate a transmitter, he or she can traceized to reflect local needs and sensibilities.

of whether he or she is inside or outside theit via a dedicated website or by contacting

The services we provide overseas, which are

home, notifying SECOM that assistance is

the COCO-SECOM Operations Center. Uponof the same high quality as those provided inrequired. The tracker also features fall detec-

receiving a search request from a customer,

Japan, continue to earn praise from overseas

tion, automatically sensing if the wearer has
fallen due to a loss of consciousness or any

COCO-SECOM Mobile Security Systemother reason and alerting SECOM. SECOM My(Location and Emergency Response)

Doctor Watch’s health management function
includes a pedometer, sleep tracking and acalorie expenditure counter and enables thewearer to access advice regarding lifestyle

Positioning
information

GPS satellite

COCO-SECOM
Operations
CenterNotification of police(if warranted)

improvements by smartphone.

Request forsearch(telephone/Internet)

Subscriber

SECOM Home Security NEO

26

SECOM Annual Report 2018

Cellular phonebase station

COCO-SECOM Transmitter Device(vehicle-mounted)
COCO-SECOM
Transmitter Device(portable)

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Dispatchemergency
response
personnel(if requested)customers, as a result of which market

Fire and Security Conference (IFSEC) Security

safely in crowds, and are working toward

acceptance is increasing steadily.

and Fire Excellence Awards 2017.

commercialization.

In the PRC, we currently provide security

We recognize that the desire for safety
Q Launch of new SECOM Drone patrol

services to subscribers through a networkand peace of mind, as well as for comfort andof bases in 25 key coastal and inland cities.

convenience, is global. Accordingly, we will

With the aim of cultivating demand for home

continue to encourage acceptance of SECOM-

With the goal of providing more sophisti-

security services, we recently entered into astyle services in the countries where we havecated, efficient security services for large-scale

strategic business alliance with a leading local

operations, as well as to cultivate promisingfacilities, we recently began providing a newelectric appliance manufacturer.

new overseas markets.

patrol and monitoring service employing the

Our affiliated companies in Taiwan and theand monitoring services

SECOM Drone to the Mine Rehabilitation

ROK, both of which are publicly listed compa-

J Other new services

Program Center, a private finance initiative

nies, provide a wide array of security services

Q Newly developed robots that leverage(PFI) correctional facility. With this service, theto local subscribers and continue working todistinctive robotics technologies(Secom Robot X2 and Secom Robot X3)

expand their operations. In Southeast Asia,

drone is programmed prior to launch andflies a predetermined route, allowing

which continues to see economic growth, theWe began offering SECOM Robot X, devel-

confirmation by security office staff in real

efforts of Group companies are bolstering

oped as an alternative to security guards andtime. Surveillance from above using theacceptance of SECOM-style on-line security

Japan’s first outdoor surveillance robot, indrone’s on-board camera eliminates blind

systems in Thailand, Malaysia, Singapore,2005. SECOM Robot X2, an updated autono-

spots, facilitating effective monitoring ofIndonesia, Vietnam and Myanmar. Group

mous version of this robot with an arm thatrooftops and other high places, reducing

companies in Australia and New Zealandcontains infrared laser sensors, thermal imag-

work load. Image data can be stored, making

provide security services to major financial

ing sensors and a metal detector, can moveit possible to confirm past images and leaving

institutions and other customers, earning

about freely both indoors and outdoors toimages as an official record/evidence, which

solid support from customers.

inspect suspicious objects, garbage cans andwill help improve security levels. Goingother items. We recently completed develop-

forward, we will propose use of this service

services to customers across the United

ment of SECOM Robot X3, which boasts

to a variety of large-scale facilities, including

Kingdom. Secom plc recently won the CCTV

security, route guidance and conversational

suburban shopping malls, plants andSystem of the Year Award in the International

abilities, among others, can move aroundsupermarkets.

IFSEC Security and Fire Excellence Awards 2017
ceremony

SECOM Robot X2

SECOM Drone patrol and monitoring services

Subsidiary Secom plc provides security

SECOM Annual Report 201827

SECOM Today

promote proposal-oriented sales efforts. In fire
extinguishing equipment, large-scale orders
remained steady.

Fire Protection
Services

expressway tunnels

JOperating income (Right scale)

150

135.5

(In billions of yen)

129.7

140.7

100
13.1

15.8

50

0

30

20
13.7

2017

2018

0

systems for Buddhist temples designatedimportant cultural properties and for

In the period under review, Nohmi Bosai

production facilities and industrial complexes

installed fire detectors, alarm panels and firethat desire fire protection that exceeds theextinguishing and other equipment in therequirements set forth in Japan’s Fire Service

tunnels along a newly opened expressway

Act. With demand for such systems increasing,in the Osaka–Kobe area. Nohmi Bosai, which

Nittan will continue to leverage its wealth ofhas accumulated extensive experience in fire

experience to respond to market needs.

protection for tunnels, provides integrated
services in this area that encompass system

10

2016

for temples designated important
cultural properties
Nittan provides specialized fire protection

J Fire protection systems installed in

JNet sales and operating revenue (Left scale)(In billions of yen)

J Providing fire protection systems

planning, installation and maintenance. The

J Operations in overseas markets see

brisk growthcompany continues to leverage its advanced

Nitttan’s subsidiary in the United Kingdom

technological capabilities and extensive

and production facility in Vietnam spearheadknow-how with the aim of expanding orders.

efforts to develop products that comply with
Underwriters Laboratories (UL) and European

Operating highlights

J New research facility established toNorm (EN) standards, which the company

Despite concerns regarding the impact ofreinforce R&D configuration

supplies to a variety of customers, including

rising labor costs and trends in raw materials

Nohmi Bosai established a new facility

government facilities, banks, high-rise build-

prices, the market for fire protection services

dedicated to research in the area of fire detec-

ings and hotels, around the world. In theremained firm, bolstered by a recovery intion and fire extinguishing technologies. The

period under review, the company reported

private-sector capital expenditures.

new research facility, dubbed Test Building ”A”,

robust sales in the United Kingdom and in

Nonetheless, the evolution of society—boasts a spacious testing site for conducting

Southeast Asia. Of particular note, deliveries ofincluding the deterioration of structures andhygrothermal and other specialized experi-

SPERA and other UL standard-compliant fire

infrastructure, and the evolution of cityscapesments, as well as a laboratory for International

detection systems were strong in Vietnam.

and buildings—is transforming the targets

Organization for Standardization (ISO)-related

Nittan has also established sales bases in theand nature of fires, bringing new challenges toand other testing. The new facility allows cus-

United Kingdom and Vietnam with the goal of

the fire protection services industry. Seeking

tomers to view experiments assuming actual

further expanding sales.

to address such issues, subsidiaries Nohmi

fire situations to demonstrate the effective-

Bosai and Nittan, two of Japan’s leading fire

ness of fire protection equipment and isprotection services providers, sought to lever-contributing to order growth.

age their respective business foundations andproduct development capabilities to advanceforward-looking sales aimed at expandingorders for advanced fire protection systems
designed to protect lives and property.
In the area of automatic fire alarms, sales
focused on securing profitable orders foralarms for new buildings. At the same time,with the deterioration of existing automatic
fire alarm systems fueling orders in therenovations market, Nohmi Bosai and Nittan
continue to draw on their solid track record
and the solid trust of customers to actively
Nohmi Bosai’s new research facility

28

SECOM Annual Report 2018

Comprehensive fire protection systems installed at
temple designated an important cultural property (Nittan)

and support for affiliated medical ­institutions,ward. This facility brings together our proprietary

all of which we continue to expand.

expertise in security and fire protection with our
know-how in the provision of medical care andMedical ServicesgS ecom Medical System becomes first Net sales and operating revenue (Left scale) Operating income (Right scale)(In billions of yen)

(In billions of yen)

200

8

175.5

169.0

163.7
150

6
4.1

100

4

2.9
50
0

2

1.7

2016

2017

2018

nursing care for seniors to provide a full range of­ esignated facility for training for nursesdpertaining to specified medical acts0

Operating highlights
In Japan awareness of the importance of
medical care, nursing care and healthcare­services continues to grow, pushing up
demand for high-grade, sophisticated andnursing care services to residents.
Japan is currently promoting the creation

In the period under review, Group companyof comprehensive community-based health-

Secom Medical System earned designation

care systems. We have concluded a “Shibuya

by the Ministry of Health, Labour and Welfare

Social Action Partner” with Shibuya’s munici-(MHLW), becoming Japan’s first private-sector

pal government. Alive Yoyogi Oyama-cho

facility for training nurses pertaining to speci-

was developed in line with this framework

fied medical acts*. We continue to leverage

as a vital component of such a community

our accumulated know-how in the area of

healthcare system that supports efforts tomedical services and our close ties with mul-

ensure effective healthcare for local seniors.

tiple hospitals to help nurture nurses who are

Going forward, we will promote interaction

leaders capable of specified medical acts andand collaboration between residents of thecreate work environments in which nurses

facility and a local university and university

can thrive with the aim of helping to further

hospital with the aim of contributing to theenhance the quality of medical care in Japan.

realization of a community that contributes to* “Specified medical acts” is used to describe certain
types of medical assistance (e.g., intravenous drips fordehydrated individuals and adjustment of artificial­respirators) or dental assistance that can be performedby nurses based on directions given by, respectively, aphysician or dentist.

peace of mind for all inhabitants.

diverse services. Believing that protecting
the health and lives of people is a naturalextension of our commitment to providinggA live Yoyogi Oyama-cho residence

for seniors opens

safety and peace of mind, we have created an

We recently opened Alive Yoyogi Oyama-cho,extensive menu of medical services centeredthe 16th facility in our network of residences foron home nursing, pharmaceutical dispensing

seniors and nursing homes, in Tokyo’s Shibuya

and other home medical services.
Our mainstay home medical services busi-

Home Medical Services

ness encompasses pharmaceutical dispensing
and home delivery, which involves filling­prescriptions, delivering medications, providing

Alive Yoyogi Oyama-cho

Medical Care
Institution

Prescription

medical and hygienic supplies, and extending

Nurse’s report

advice to patients. We provide home nursing

Coordination­services through a nationwide network of 35­visiting nurse stations. Our highly skilled visiting
nurses visit homes to provide expert services
under the direction of the patient’s physician. In

Physician’s guidelines

Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

the period under review, sales in the pharmaceuConsultationtical d­ ispensing services business were robust.
This business also includes the operation ofresidences for seniors, electronic medical reportservices, sales of medical equipment, personal

Prescription

Patient
Pharmaceutical delivery

Nurse visit
Outpatient care

care services, the operation of a hospital in India

SECOM Annual Report 201829

SECOM Today

Insurance Services

J Subscriptions to the MEDCOM

are discounted to reflect the risk-mitigating

unrestricted cancer treatment
policy continue to growbenefits of such systems. We continue to see
an increasing number of new subscribers for

MEDCOM is an unrestricted cancer treatment

our on-line security systems choosing to also

policy that features full coverage for all treat-sign up for non-life insurance policies at thement costs, both those covered under Japan’ssame time. As a consequence, subscriptions

National Health Insurance (NHI) scheme andto these policies are expanding.

those for which the patient usually bears the
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

15

60
47.7

46.9

43.6

10

40
6.8

7.3

6.2

20

0

5

2016

2017

2018

burden. MEDCOM coverage also extends
to outpatient treatment, an increasingly
key component of cancer care, providing

support from emergency response
personnel

up to ¥10 million per five-year period. The

Another attractive product in our non-life

policy’s extensive coverage, together withinsurance policy portfolio is SECOM Anshin

the fact that it enables subscribers to focus

My Car, an automotive insurance policy thaton treatment without worrying about theincludes around-the-clock access to on-site

economic implications, continues to bolster

support by SECOM emergency response

subscriptions.

personnel in the event of an accident. This0feature, which includes contacting the police
J Distinctive features of SECOM

Operating highlights

J SECOM Anshin My Car: Backed by

In the non-life insurance market, the emer-

Anshin My Home and Security
Discount Fire Policy

gence of new risks affecting the activities

SECOM Anshin My Home is a policy forof individuals and corporate entities arisingresidential customers that offers a discount on

from changes in the social structure is driving

premiums for subscribers who have installed

demand for high-value-added policies thaton-line security systems, recognizing that

respond to evolving customer needs. In thissuch systems reduce the risk of theft and fire.

environment, we are promoting the develop-

Security Discount Fire Policy is a similar policy

ment of distinctive insurance policies andfor commercial customers who have installed

to cultivate sales channels with the goal of

on-line security systems in which premiums

and ambulance services and photographing
the accident site, continues to earn highmarks from subscribers.

reinforcing the foundation of this business.

Call center operated by Secom General Insurance

30

SECOM Annual Report 2018

Secom General Insurance headquarters

SECOM Anshin My Car on-site support

J AI-based urban change analysis

Geographic
Information Services
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

60

52.7

(In billions of yen)

51.8

4.5

51.1

3.0

40
1.9
20

1.5

0

0
–0.3

map and parked vehicle estimation
map services are launched–1.5

the i-Construction program
The i-Construction program was launched

Pasco’s new urban change analysis map

by Japan’s Ministry of Land, Infrastructure,service involves the application of AI tech-Transport and Tourism as an initiative aimed

nologies to synthetic aperture radar (SAR)at deploying ICT in construction and civil

satellite images to automatically detect urban

engineering by normalizing standards andchange and map topographical changes.

harmonizing procedures for projects, thereby

Mapping of manmade objects, deforested

helping overcome persistent labor shortages.

land, forested areas/trees together with spatial

This has led to demand for program-estimates and a chronological representation

compliant services for the creation of 3D dataof changes enables users to gauge the speed

for all processes, including advance surveying,of urbanization and forest depletion, amongplanning, engineering and execution.

others, underscoring expectations for highCapitalizing on its spaceborne, airborne,

demand from developing countries andterrestrial and water area surveying capabili-

emerging economies.

ties, as well as its advanced data processing

With a new parked vehicle estimation map–0.9

J New 3D data service introduced fortechnologies, Pasco is able to provide consult-service, AI technologies are applied to high-ing services that take into account the con-resolution optical satellite images* to countstruction environment and the uniquethe number of parked vehicles in a particularcharacteristics of items measured and maxi-

Owing to factors such as the graying of soci-area. This service offers promise for use inmize the benefits of 3D data. The scope of

ety, a declining labor force and the increasing

measuring economic activity—by, for exam-

application for the i-Construction program has

risk of natural disasters attributable to climate

ple, tracking the movement of vehicles for

expanded to include transport and disposal ofchange, our operating environment continues

export in and out of harbor motor pools orseabed/riverbed sediment, paving and bridge

to evolve, growing increasingly diverse andthe number of vehicles in the parking lots ofbuilding. Accordingly, Pasco will take advan-

sophisticated. Subsidiary Pasco has built

large-scale retail facilities—and for adaptation

tage of its 3D data service’s measurement

a portfolio encompassing ongoing andto use in disaster situations to gauge theprecision and ability to help ensure the safety

subcontracted businesses that centers on theextent of damage by counting houses andof production sites to expand orders.

visual representation, analysis and distribution

other structures.

2016

2017

2018

Operating highlights

of geospatial information. The company also
employs a variety of next-generation tools,
including AI and IoT, robotics and blockchain
technologies, to increase the automation andsophistication of its services.

* The resolution of images captured by optical satellites
varies depending on the power of the satellite. The
term “high-resolution optical satellite image” is generally used for images with a resolution of several dozen
centimeters.

Pasco provides services to national andlocal governments and private sector customers in Japan, as well as to government agencies overseas. Services to national and local
governments account for approximately 80%

3D data incorporating images
captured by dronesof segment net sales and operating revenue.
Because deliveries to the public sector are
generally clustered at the end of March,
segment income follows a similar trend.

Urban change analysis map service

SECOM Annual Report 201831

SECOM Today

services. We also took steps to expand our

J Information security services

BPO business.

To ensure preparedness against dangers suchas disasters, targeted cyber attacks and system

BPO and ICT Services

J Data center businessfailures, we provide seamless services that

Our data center business, which is among theensure the security of our customers’ informa-largest in Japan, enables subscribers to store

tion and systems, encompassing monitoring,data at a highly secure data center facility

response services and normalization.

boasting outstanding security and a stable
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

76.8

80
60

56.8 7.3

55.8

10.0
8.2
7.5

40

electric power supply that is accessed via a

J Cloud-based services

reliable network. In the period under review,

Underpinned by our around-the-clock moni-these services continued to garner praise

toring capabilities, we offer SECOM Anshin My

from both Japanese and foreign-owned

Number Service, which enables companies

subscribers.

to collect and securely manage their employees’ My Number (personal social security and5.0
J Large-scale disaster preparedness

20

2.5

services

tax number system) information. Our cloudbased services also include the SECOM Anshin

We provide a variety of services that assist

Employee Attendance Management Service,companies in preparing BCPs to ensure their

which facilitates the efficient management

ability to implement effective immediateof time clock data, and the e-Kakushin

Operating highlights

response measures and promptly restart

Schedule service, which allows the automatic

The risks to life and livelihood today areoperations in the aftermath of a major disas-

preparation of shift schedules, and SECOM

increasingly complex and include large-scaleter. The SECOM Safety Confirmation Service

Anshin Health Check Service, which supports

disasters, terrorism and cyber crime, as a result

helps subscribers ascertain the safety of

the arrangement of annual employeesof which people feel a rising sense of unease.

employees and their families in the event ofhealth checks.

In the period under review, we maximized ouran earthquake or other disaster or the failure

expertise in the deployment of ICT technolo-of key infrastructure. This system has earned

J BPO services

gies in the area of on-line security systems

solid marks and is one of Japan’s leading

In October 2017, we acquired TMJ, which

to bolster sales in the area of distinctive

disaster management support services.

provides high-grade contact center and other

0

0.3

2016

2017

2018

0

business continuity planning support services,

BPO services for leading financial institutions

which focus on data center services, as welland other customers. Looking ahead, we will

as in information security and cloud-based

maximize TMJ’s extensive experience andknow-how to develop and provide safe andsecure BPO services that respond toincreasingly diverse market needs.
J New services
Q Technologies provided for the digital

storage of deposit and withdrawal slips
We are providing digital signature andtimestamping* technologies to regional
financial institutions, which have sought
to develop a system for the digital storageof deposit and withdrawal slips and otherdocuments that must be submitted to the
National Tax Agency, thereby helping suchinstitutions to increase operating efficiency
SECOM data center facility

32

SECOM Annual Report 2018and reduce costs. We will continue working tocommenced full-scale condominium renova-

provide solutions that assist a broad range oftion services. On another note, we opened

companies improve their business processes,

secure condominium showrooms in Tokyo

Real Estate andOther Services

focusing particularly on technologies fortransforming documents into digital form.

and in Kanagawa, Saitama and Chiba prefectures, enabling us to provide advice andproposals customized to the different life

* Timestamping verifies when a digital file was created(file creation timestamp) and when it was modified(last modified timestamp).

stages and needs of customers.
JNet sales and operating revenue (Left scale)

Q Participation in

new securities consortium
In January 2018, a securities consortium was

JOperating income (Right scale)(In billions of yen)

(In billions of yen)

60
45

10.0
49.5

44.1

45.5

formed in Japan as a cross-industry bodythe purpose of which is to conduct basic

30

4.9

6.9

5.2

7.5
5.0

15

2.5

0

0

estate leasing services, focusing on central
Tokyo, to assist the business activities ofdiverse companies in various industries. In the
period under review, revenue from real estatechanges in real estate held for leasing
attributable to the sale of certain properties.

industry as a whole. As a participant in thisconsortium, we will oversee the construction

We provide detailed, carefully tailored realleasing declined temporarily, owing toresearch in emerging technologies and create
a common technological foundation for the

J Real estate leasing

2016

2017

2018

J Construction and installationof an identity confirmation platform thatleverages biometric authentication and other

Operating highlights

advanced technologies. This will increase the

J Real estate development and sales

This business encompasses a wide range of

convenience of authentication proceduresWith prices for land suitable for condominium

services, from the installation of air condition-for individuals using securities companies’

development soaring, we faced ongoinging, plumbing, electrical and fire protection

web-based services. In the future, the system

difficulties in purchasing land for this busi-

equipment, renovation and enlargement to

may also be for authentication in other areas

ness. Against a backdrop of persistent labor

design, construction and maintenance.

of securities’ companies’ businesses.

shortages, construction costs also peaked. In

services

this environment, we continued to promote

J Home services

Making use of the extensive know-how in thethe development and sales of high-grade

SECOM Home Service is an optional suite ofissue and management of private keys that

Glorio series condominiums with exceptional

services available to SECOM Home Security

we have accumulated as certification author-

security and disaster-preparedness features, in

subscribers with a diverse menu that enables

ity, we also entered into a business allianceline with our goal of providing living spaces

us to tailor packages to customer needs.

with a virtual currency exchange and beganthat deliver safety and peace of mind. We also

Services offered range from housework sup-providing a global-standard secure virtual

recently developed and launched the Glorio

port to patrolling around subscribers homes

currency wallet* service.

Comfort series of highly secure compact con-when they are out.

dominiums that maximize use of residential* A system of managing virtual currency transactions
that is crucial for virtual currency exchanges

use land. To take advantage of expanding
demand for pre-owned condominiums, weGlorio Residence Machida Nakamachi

SECOM Home Service

SECOM Annual Report 201833