SPECIAL FEATURE

Systems that Provide Security and Peace of Mind—
The Next Step toward the Social System Industry

SECOM started as a security services company that offered security and peace of mind. It subsequently expanded
services to meet customer demand for security, convenience and comfort by entering the medical, insurance,
information, GIS and education fields.
The SECOM Group’s mission is to establish the Social System Industry, and in doing so contribute to a society free from apprehension. To this end, we must offer innovative products and services that respond to society’s
needs and have the potential to generate synergy. This is important because we provide our products and services
as packages or systems, rather than individually—an approach that enables us to offer peace of mind, convenienceand comfort at appropriate prices. We can achieve this because of the wide scope of our operations.
By further integrating products and services into coordinated systems and offering them to the world, we will
ensure SECOM is a company to which people can turn with confidence to meet a wide range of needs.
The following pages introduce some of the main steps we have taken in recent years to develop these synergies.

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SPECIAL FEATURE■ Peace of Mind for the Homevariety of home medical services to protect family

The SECOM Group strives to contribute toward ahealth. Together, these services offer a comprehensive

society free from anxiety. We aim to provide solutions

system that aims to provide subscribers with peace ofto all the apprehensions that may exist in a home andmind at home.

earn the trust of householders so they will turn to us
when they have concerns. This is why we broadened

Residential Anti-Crime Solutions

our focus from narrowly defined “security systems,”

Public security has eroded in recent years and plannedsuch as crime prevention and fire prevention systems,

robberies and new types of home intrusion are occur-

to products and services that enable us to provide

ring more frequently. To protect homes from crimes

peace of mind.

such as these, SECOM has launched a rapid succession

The centerpiece of such a system for the home isof new crime prevention products.

our SECOM Home Security systems, which provide

One such product is SECOM Anshin Glass,on-line monitoring around-the-clock to respond toa high-impact window glass with built-in sensors

intruders, fires, gas leaks and medical emergencies.

developed to prevent thieves from breaking windows

We also offer additional anti-intrusion devices and fireand gaining entry into homes. The window’s breakage-detection and extinguishing systems. Further protec-

resistant glass and sensor functions have combined totion is afforded by our insurance policies, as well as amake it extremely effective against intrusions. If

SECOM control center

SECOM Home Security

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SECOM—Social System Industry

an attempt to break the glass isfeaturing built-in face detection

made, not only does it make a loudtechnology with SECOM’s Home

sound but breaking it takes an

Camera System to create a complete

extended period of time. If the home-

image monitoring system with alert,

owner is a subscriber to SECOM

monitoring, recording and control

Home Security, a SECOM control

functions. The face detection func-

center will be alerted the instant thetion recognizes whether or not a

SECURIFACE

breakage occurs and will dispatch

person’s face appears in the field of

emergency response personnel. SECOM Anshin Glassthe camera in the interphone. If the person intention-

has been highly evaluated by purchasers, particularly

ally hides his or her face or stays out of the camera’s

SECOM Home Security subscribers.

field of view, suspicious intent is assumed and the

Criminals are demonstrating increasingly sophisti-

occupants are alerted to exercise diligence at the door.

cated methodology, such as impersonating delivery

The know-how gained through operating security ser-personnel to gain entry or using a home’s intercom tovices and the advanced image processing technologies

confirm the occupants’ absence. To combat resourcefulthat went into the creation of this unique system illus-

criminals such as these, we released SECURIFACE.

trates how SECOM solves the challenges of modern

This intercom system combines an interphone

life for its customers.

Centralized Security Services

SECOM
SE
OM
ControlC
tro
Center
err
C
Cente
tr Ce

(2) Alert Emergency Services
and Utilities as Necessaryy(2) Alert the SECOM
Emergency Depot

Fire Dept.
Dept

SE OM
SECOM
Em
ge y Depot
po
EmergencyEmergency

Police Dept.
Dept Gas Comp
Company(1) Telephone
Circuit Alert
POLIC
CE
C

Subscriber(3) Dispatch SECOM
Emergency Response Personnel

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SPECIAL FEATURE■ Ground-Breaking Medical

To combat forced entries, we cameup with Strong Door, a reinforced door

Servicesthat can withstand an assault for an

SECOM Medical Club—Easing

extended period of time. If bedroom

Anxiety about Health Issues

doors are replaced with Strong Door,

Eliminating fears about family healthcustomers are protected from intruders

is one aspect of how we are offering

while they are asleep.

security and peace of mind in the

Similarly, SECOM Window Framecan be installed on window exteriors tohome. This is why we combined
Tomahawk Jet Alphaaspects of our security business withprevent entry. These attractive reinforced stainlessthe medical business to create SECOM Medical Club

bars are designed to resist tampering for an extendedin November 2003. To date, we have offered My

period of time and if they are broken or removed, their

Doctor, an emergency medical alert system, as anintegrated sensors alert a SECOM control center.

option to SECOM Home Security subscribers. SECOM

In this way, SECOM has taken decisive steps toprovide products and services to protect customers
and their families at home from rapidly increasing
incidence of intrusion.

Medical Club is offered to subscribers as part of an
integrated service package.
SECOM Medical Club offers three main services—preventive medical services, emergency medical

We have also directed our creativity to fire prevention. Tomahawk Jet Alpha is an automatic fire extinguishing system attached to range hoods in residential
kitchens. This system does not require pipes to beinstalled and protects the home from stove-top fires bydirecting a jet of fire suppressant on the burners if its
sensors detect temperatures above 96°C (205°F).

My Doctor emergency medical alert system
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SECOM—Social System Industry

For those who may be experienc-

services and referral services for
medical institutions anding symptoms of a medical ailment

specialists—to accommodate

or condition, we offer advice on pos-family health management needs.

sible causes. People who are anxious

Subscribers can evaluate theirabout whether they have a heart

health status and living habitscondition can use our electrocardio-

over the Internet or by mail withgram service to rent a self-adminis-

SECOM Medical Club nurse center

tered mobile electrocardiograph andan easy-to-use Living Habits Check
function, which includes a health checklist, asend in their data, which is converted to an electrocar-

questionnaire on living habits to assess health anddiogram and faxed back. We will continue to add newprovide advice, and a prevention and treatment

services that help people maintain and promote theirprogram for osteoporosis. These services are wellhealth as we evolve our SECOM Medical Club services.

utilized by subscribers.
Quality Home Medical Services

In addition, we offer a toll-free hotline staffed byqualified nurses, who provide telephone health consul-

The SECOM Group is keeping an eye firmly on thetation, health check referral and medical institution

future of medical care in Japan while rolling out ainformation search services.

precedent-setting series of medical services. Patients

Home Medical Services
Outpatient Care
Physician Guidance

Prescription

Medical C
Care Institution
stitu nPha
Pharmaceuticalarmaceutical Dispensing
a
and
a
an
nd Home Delivery Servicesnd(SECOM Pharmacy)
Pharmacy)

Nurse Report

Co
Coordination
oordinatiion

Home Nursing Services
es(SECOM Nurse Station)

Consultingg

Prescription
Visiting Nurse
Pharmaceutical Delivery

Patient

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SPECIAL FEATURE

convalescing at home, for example, can obtain 24-hourlong-term care insurance scheme. The SECOM Seniorpeace of mind with our nursing care and home per-Club Tama Plaza was conceived to provide seniors

sonal care services. SECOM was the first company

who require care with an enhanced lifestyle throughin Japan to offer a full-fledged home nursing service

the opportunity to meet others and enjoy various pro-

employing highly skilled and experienced nurses tograms while providing respite to family members

attend to patients at their homes at regular intervals.

during the day.

With patients expressing much appreciation for these
services, we have expanded the nationwide network of
SECOM visiting nurse stations to 32. Home personal■ The Ever-Expanding
COCO-SECOM Lineup

care services for individuals include assistance with daily

SECOM began offering security services to corporate

activities, such as bathing, exercising, meal preparationclients and then expanded to the home. We are now

and housework.

going one step further to focus on individuals, throughUsing the experience gained in home medical ser-our precedent-setting COCO-SECOM mobile security

vices, in May 2004 we opened the SECOM Seniorservices, which combine security, information and GIS

Club Tama Plaza, an adult day service facility forservices. These services use Global Positioning Systemsenior citizens. As with the visiting nurse and home(GPS) satellites and cellular telephone base stations tocare services, adult day services are covered by the

pinpoint locations with high precision, providing asolution to people concerned about automobile or
motorcycle theft, elderly family members who may
wander and get lost or children who might be abducted.

SECOM Senior Club Tama Plaza
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SECOM—Social System Industry

Since we launched COCO-SECOM insummon SECOM to an emergency situ-

April 2001, we have continually added

ation with the press of a single button,

to the menu of services in response tousers can opt to use the services COCO-

customer needs. We presently offer

SECOM Inquiry Call or COCO-SECOM

services for people, motorcycles, auto-

Watch Me Call. With COCO-SECOM

mobiles, cash and valuables cases, con-

Inquiry Call, for example, a parent canstruction machinery, safes, automatedconfirm the safety of a child carrying

teller machines (ATMs), pets andthe special transmitter by using the

motorized bicycles. The COCO-SECOM

COCO-SECOM

Internet to send a signal to the trans-

lineup also includes a service that enables subscribers

mitter, which vibrates when it receives the signal. The

to pinpoint the location of several vehicles or individu-

child can then reassure the parent that they are safe

als simultaneously, making it suitable for tracking

simply by activating a switch on the transmitter. With

commercial vehicle fleets and employees.

COCO-SECOM Watch Me Call, a woman walking alone

Child abductions and assaults on women are

down a dark road, for example, can activate the trans-

increasing. To counter this, we began offering new

mitter and if she does not activate it again within a set

COCO-SECOM services with enhanced communica-

period of time, an emergency signal is automaticallytion options. In addition to being able to alert andtransmitted to SECOM.

COCO-SECOM Location and Emergency Response System
Request for Search(Telephone/Internet)
GPS Satellite

Notification of Police((If Warranted))

COCO-SECOM
COCO
COCO
O E
EC
COM
COM
Operations
i sC
Centern
pe tiontt
ent

Cellularl l Telephone
T l hBase Station
Subscriber

SECOM
SE
OM
Emergency
me ge cyy Depot
ep

Positioning
Information

Transmitter Device(Vehicle-Mounted)
Transmitter Device(Portable)

Police Dept.

POLIC
CE
C

Dispatch of Emergency
Response Personnel(If Requested)

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SPECIAL FEATURE

When we first launched COCO-

mind. This is because our on-line

SECOM services, communication

security systems provide prior

was only possible in one direction,

protection, while non-life insurance

that is, it enabled someone at home

protects customers in the eventto confirm the location of a familyof misfortune. The combination

member carrying a transmitter whenoffers customers an enhanced levelthat person was out. Now, we offer
interactive security, providing loca-

Heavy ion radiation therapy© NIRStion data and a response by the
person carrying the transmitter.

of reassurance. We are using thisapproach to develop a series of
products that combines elements of

security and insurance.
Security Discount Fire Policy, for example, takes■ Business Synergies for
Unique Insurance Policies

into account the lowered risk of an office that subscribes to on-line security systems to offer discounted

At SECOM, we believe combining on-line security

premiums. The customer therefore not only breathes

systems with non-life insurance represents the ideal

more easily knowing that a security system is protect-in seamless services that provide security and peace ofing them, but also gains the peace of mind of being
insured against loss for less cost. The same concept
underlies the SECOM Anshin My Home policy forhouseholds. This policy offers lower premiums tohome security subscribers.
The New SECOM Anshin My Car policy has
several features. If the car is in an accident, at therequest of the insured party we send emergency
response personnel to the site to assist at any hour,
any day of the year. In addition, the policy offers safedriving discounts for families and a discount for using
an anti-theft service, such as COCO-SECOM.

MEDCOM consultants
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SECOM—Social System Industry

Our approach has also given birth to MEDCOM,

scheme. With guaranteed coverage, our customers canan unrestricted cancer treatment policy that combines

focus on getting better without having to worry about

medical and insurance features. MEDCOM insuresmoney issues or forgo treatment.

against the costs involved with cancer treatments.

■ Security Needs for

Until MEDCOM, in many cases patients could not

the Information Agetake advantage of optimal cancer treatments that were
not covered by the national health insurance scheme

As the role of information increases in modern society,because of the prohibitive cost. This, in turn, slowed

so too does the importance of information security.

down the adoption of new treatments. With this prod-

Information security involves physical protection anduct, the policyholder is referred to the best medical insti-

access control as well as cyber protection against

tution for their particular needs and Secom Generalinterception and tampering perpetrated by hackers

Insurance Co., Ltd., covers all of the treatment costs.

or malicious computer programs, such as viruses. By

In November 2003, we substantially upgraded the

combining its expertise in physical and cyber security,

policy in response to user demand by having it cover

SECOM is responding to the needs of its clients in thethe portion of cancer treatment costs (30%) that indi-

information age.

viduals must meet under the national health insurance

Digital Certificate Authority Hosting Services(5) Real-Time Identity Verification
Certificate
Authority(2) Certificate
Issue
ue

Certificate
Authority
A BankB Bank(1) Application

X Company(6) Warranty(3) Transaction Order(With Certificate Attached)(4) Real-Time
Identity
Verification(7) Warranty

Y Company

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SPECIAL FEATUREThe Secure Data Center—

The Secure Data Center operates

Integrated Physical and Cyberthe digital certificate authorities for

Security

a number of Japan’s preeminent

The Secure Data Center was inaugu-

financial institutions. It also oper-

rated in December 2000. Access toates the extranet and servers of thethe building is guarded around theJapanese subsidiary of a major

clock with static guards and zero-

Secure Data Center storage area

blind-spot cameras, applying all the

U.K. pharmaceuticals firm, and is
entrusted with their repair andyears of know-how that SECOM has accumulated inmaintenance. As of May 2004, we also began offering

the realm of physical security. In the area of cybera key activation report service and procedural services

security, our customers’ servers are guarded cease-to help prevent and combat the recent spate of cus-lessly by highly secure monitoring services that protect

tomer information and insider information leaks.

against unauthorized access and viruses, and by digital

With the key activation report service, a SECOM guardauthentication services.

records the date and time, company name, title andname of any person who opens or closes a server rack.
This information is relayed to the owner’s IT contact.
Under the procedural service, a SECOM guard accompanies the owner’s IT staff or maintenance vendor at
all times to prevent improper actions. As with bricks
and mortar assets, SECOM ensures its customers’
cyber assets are secure too.

Secure Data Center procedural services
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SECOM—Social System Industry■ Toward a World Free from

Noncontact IC Card Systems—
Security for the Information Age

Apprehension

Demand has risen for security sys-

The SECOM Group’s growth to datetems that offer more reliability andreflects its adherence to its vision of

convenience as public safety erodes

building the infrastructure for aand technologies progress. We havesociety in which people can enjoy

responded with our access-control

security, convenience and comfort.

Noncontact IC card system

The fields of security, medical,

systems. Our noncontact IC card
systems control access to a building and each of its

insurance, information, GIS and education services

floors, provide definitive identification of individuals

are all part of the social infrastructure and essential

and control access to multiple servers—all with ato realizing the Social System Industry vision.

single card. These systems blend physical and cyber

As we develop the various integrated products andsecurity at an advanced level, providing security

services that will make the Social System Industry a

countermeasures that satisfy the demanding

reality, we will keep in mind the vital importance of

requirements of the information age.

offering high-value-added systems that serve thediverse needs of society. We will continue to adhere toa philosophy that seeks to transcend accepted boundaries and provide products and services that are truly
beneficial to society. Last but not least, the employeesof the SECOM Group will work to create and deliver
the services and products that ensure customers are
satisfied they chose SECOM.
Over the coming years, the SECOM Group will
strengthen the SECOM brand and rise to the challengeof taking the Social System Industry to the next stepby introducing revolutionary new products andservices. We urge you to expect the best from the
SECOM Group.

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