UNA Laboratories Inc. Fukuoka Prefectural Governor Registration #2-951

Tour Terms and Conditions: Tailor-made Tour* Please read this document before applying for tour services.
(Explanatory Document of the Terms and Conditions of Travel set forth in Article 12-4 of the Travel Agency Act)(Contract Document set forth in Article 12-5 of the Travel Agency Act)

1. Tailor-made Tour Contract: Tour Terms and Conditions(1) A Tailor-made Tour Contract (hereinafter simply referred to as“Contract”) refers to a tour contract whereby the Company, at therequest of the customer, prepares a tour plan specifying the purpose anditinerary of the tour, the details of transportation and other services tobe provided to the customer, and the amount of the tour fee to be paidby the customer to the Company, and the Company implements the tour
according to said Contract.
(2) In cases where the Company agrees to make travel arrangements at therequest of the customer, the Company will, except as provided in theitinerary (course) and the Tour Terms Conditions (or quotation), makearrangements as outlined below. This Explanatory Document of theTerms and Conditions of Travel will become a part of the contract
document when the Contract is concluded.
2. Application for a Contract(1) A customer who wishes to apply for a Contract for the content of the planissued by the Company to the customer shall complete the prescribed
items on the application form designated by the Company and submit
it to the Company together with the application fee in the amountseparately stipulated by the Company.
(2) When the Company receives an application for a tour from a person
responsible for the Contract as the representative (hereinafter referred
to as the “Contract Representative”) of the travelers who constitute anorganization or group , the Contract Representative will be deemed as
possessing all the rights of representation regarding the conclusion,
cancellation, etc. of the contract.
(3) The Contract Representative must submit a list of constituent members
to the Company by the date stipulated by the Company.
(4) The Company shall assume no liability for any debts or obligations that
the Contract Representative currently owes or may be expected to oweto the constituent members in the future.
(5) In the event that the Contract Representative does not accompany theorganization or group, the Company shall deem a member of theorganization or group appointed by the Contract representative inadvance to be the Contract representative after the commencement of
the tour.
(6) For customers with medical conditions, those who use equipment suchas wheelchairs, those with physical or mental disabilities, those with foodand/or animal allergies, those who are pregnant, those who areaccompanied by an assistance dog (guide dog, hearing dog, service dog),
and others who require special provisions are requested to inform theCompany at the time of registration. (Please notify the Company
immediately if any of the above conditions are met after the tour contract
has been concluded.) The Company will contact the customer and ask
for specification on the measures that need to be implemented during
travel. When the Company is notified about any of the requests above,
the Company will respond and complete necessary arrangements to suchextent that is possible and reasonable. In this case, the Company may ask
the customer about their conditions and situation, measures required,and/or ask the customer to supply a document clarifying thisinformation.
The cost of any special measures taken by the Company on behalf ofthe customer at their request shall be borne by the customer.
(7) If the Company deems that a customer requires protection due to illness
or injury during the tour, the Company may take the necessary measures.
In such cases, when the situation is due to reasons not attributable to theCompany, the customer shall bear the expenses of said measures, andthe customer shall pay said expenses using the method designated by theCompany by the due date designated by the Company.
3. Refusal of Contract
The Company may not agree to the conclusion of a contract in any of thefollowing cases:(1) When there is an operational necessity at the Company(2) When the customer intends to conclude a communications contractand is unable to settle all or part of their obligations pertaining to the tour
fee in accordance with the affiliated credit card company cardholder
agreement due to the invalidity of the customerʼs credit card or other suchreason.
(3) If there is a risk of causing inconvenience to the other travelers who are
customers or disturbing the smooth implementation of group activities.
(4) If a traveler is deemed to be an organized crime group member, anassociate member of an organized crime group, a person affiliated with anorganized crime group, a company associated with an organized crimegroup, a corporate extortionist, or other kind of antisocial force.
(5) If a traveler makes violent or unreasonable demands, or uses
threatening language or violence in connection to their transactions with
the Company, or commits any other similar act.
(6) If a traveler spreads rumors, engages in deceptive practices, or uses
force to damage the reputation of the Company or interfere with theoperations of the Company, or commits any other similar act.
4. Timing of Contract Conclusion(1) The Contract is concluded when the Company consents to theconclusion of the Contract and receives the application fee.
(2) The Company, upon a special written agreement, may accept anapplication for a Contract without payment of an application fee. In sucha case, the Contract comes into effect at the time said special writtenagreement is issued.
(3) The application fee shall be applied to the tour fee, cancellation fee,and any other money the customer is to pay to the Company.
(4) Notwithstanding the provisions of Item (1), a communications
contract shall take effect when, after the Company receives a notice of
acceptance from the customer, a notification reaches the customer informing
them of the Companyʼs acceptance of said application.
5. Issuance of the Contract Document(1) Promptly after the conclusion of the Contract, the Company shall issue
to the customer a Contract Document describing the itinerary, details of
tour services, the tour fee and other tour terms and conditions as well as
the Company's responsibilities.

(2) When the Company issues the Contract Document, the scope of tour
services that the Company is obligated to arrange and the itinerary it isobligated to manage in accordance with the Contract shall be as describedin the Contract Document set forth in the preceding item.
6. Conferral of Finalized Document(1) In the event that the finalized itinerary or the names of thetransportation and/or accommodation providers cannot be stated in theContract Document, the Contract Document shall state the names of theaccommodation providers that are scheduled to be used and the names of
the transportation providers that are important for presentation purposes,
and the Contract Document indicating the finalized status of these mattersshall be issued by the date specified in said Contract Document and nolater than the day before the commencement of the tour (or the date no
earlier than the seventh day from the day before the commencement of thetour when the application for the Contract is made after the date ofissuance of said Contract Document).
(2) In the preceding item, if the Company receives an inquiry from acustomer who wishes to confirm the status of arrangements, the Company
shall respond promptly and appropriately even before the issuance of theConfirmation Document.
(3) When the Company issues a finalized document, the scope of tour
services that the Company is obligated to arrange and the itinerary it isobligated to manage shall be specified in the said finalized document.
7. Timing of Tour Fee Payment and Changes to the Tour Fee(1) The amount of the tour fee will be stated in the tailor-made tour plan
document. The tour fee must be paid by the date specified by the Company
before the tour departure date.
(2) In the event that the applicable transportation rates and charges of thetransportation provider to be used, having been publicly announced andeffective as of the reference date stated in the tour plan document, are revised
significantly beyond the extent that is normally expected due to significant
changes in economic conditions, etc., the tour fee may be increased or
decreased by the difference. If the Company increases the tour fee, theCompany shall notify the customer 15 days prior to the day before thedeparture date of the tour, in which case the customer may cancel theContract without paying the planning fee or cancellation fee prior to thecommencement date of the tour. If applicable fares and charges are reduced,
the tour fee will be reduced by the difference.
(3) In the event that the Company has stated in the Contract Documentthat the tour fee will vary depending on the number of persons using
services provided by transportation, accommodation, and tourism programproviders, etc., if the number of persons using such services changes forreasons not attributable to the Company after the conclusion of the Tour
Contract, the Company shall change the amount of the tour fee inaccordance with the provisions stated in the Contract Document.

day following the occurrence of the damage.
The Company shall compensate for damages to baggage up to \150,000
per traveler (except in the case of willful or gross negligence on the partof the Company), and only in cases where the Company has been
notified of the damages within 14 days after the date of their occurrence(3) When damages are suffered due to an act of nature, war, riot, suspensionof services provided by transportation, accommodation, or tourism
program providers, etc., an order from a government office, or otherreasons beyond the Company's control (such as quarantine due toinfectious disease, the spread of an infectious disease, an accident during
free activities, food poisoning, theft, delay or interruption oftransportation, or change of itinerary or shortening of stay at thedestination caused by such events), the Company shall not be liable topay compensation for damages (including, but not limited to,transportation and accommodation expenses for participating in traveland other services), except in cases set forth in Item (1) of this clause .

8. Changes to the Content of the Contract(1) When a customer requests changes to the Contract, the Company willcomply with the customer's request to the greatest extent possible. In
such cases, the Company may change the tour fee.
(2) In the event of an act of nature, war, riot, suspension of travel services bytransportation, accommodation, or tourism program providers, etc., anorder from a government office, the provision of transportation services
that are not based on the original travel plan, or other reasons beyond
the Company's control, the Company may, when unavoidable in order toensure the safe and smooth implementation of the tour, change the tour
itinerary, content of travel services, or other details of the tailor-madetour, having explained in advance to the customer that said reason isbeyond the Company's control as well as the causal relationship with said
reason. However, when avoidable in case of emergency, the explanation
will be given after the change is made.

(2)

9.Termination of the Tour Contract(1) When a planning fee or cancellation fee is charged to the customer
a. The customer may cancel the tour contract by paying the planning fee orcancellation fee indicated in the tour plan document.
b. If the Company has clearly indicated the amount of the cancellation fee tobe paid to the transportation, accommodation, and other travel service
providers by attaching evidence to the tour plan document, the customer
may cancel the Contract by paying the indicated cancellation fee.
c. Cancellation due to loans, travel procedures, or other reasons for which
the Company is not responsible will also be subject to the cancellation
fee stated in the tour plan document.

12. Liability of the Customer(1) In cases where the Company has suffered damages due to the willful
misconduct or negligence of a customer, the said customer shall be
required to compensate the Company for such damages.
(2) Customers are required to make every effort to utilize information
provided by the Company to understand the rights, obligations, andother details of the Tour Contract.
(3) After tour departure, if a customer finds that the tour services provided
are different from that specified in the Contract Document, customers
are required to report the discrepancy promptly at the local destination
to the Company or the provider of said tour service.
(4) In the event that the customer, while participating in the tour, requires a
medical diagnosis, treatment, or other services provided by a physician
due to injury or illness or for any other reason, the customer shall follow
the Company's instructions in order to ensure the smooth
implementation of the tour. The customer is responsible for any
expenses incurred in such cases.

(2) When no planning fee or cancellation fee is charged to the customer
In the following cases, the customer may cancel the tour without paying aplanning fee or cancellation fee before the commencement of the tour.
a. When there has been a material change in the content of the Tour
Contract as shown in the left column of the table in Clause 13.
b. When the tour fee is increased (except when the customer requests achange in the content of the Contract).
c. In the event of an act of nature, war, riot, suspension of services
provided by transportation, accommodation, or tourism programproviders, etc. an order from a government office, or other such reason,
when the safe and smooth implementation of the tour becomes
impossible or is very likely to become impossible.
d. If the Company fails to issue the finalized document to the customer
by the due date. e. If, for reasons beyond the Company's control, the tour
cannot be implemented according to the itinerary described in theContract Document.
(3) If, after the commencement of the tour, the customer becomes unable toreceive the tour services described in the Contract Document due toreasons not attributable to the customer, or if the Company has informed
the customer to that effect, notwithstanding the provisions of Item (1),the customer may cancel the Contract for the portion of the tour services
that the customer can no longer receive without paying a planning fee orcancellation fee. In such cases, the Company shall refund to the customer
the portion of the tour fee for said services that the customer is no longer
able to receive.
(4) The Company shall refund to the Customer the amount for the portionof the tour services that the Customer is no longer to receive, less theamount of the cancellation fee, penalty fee, and other expenses alreadypaid or to be paid for the tour services (only for reasons not attributable
to the Company).
10. Termination of the Tour Contract by the Company
The Company may terminate the Tour Contract in the following cases.
Refunds are subject to the provisions of the preceding clause.
(1) When the tour fee is not paid by the due date.
(2) Failure to comply with the terms and conditions of the application.
(3) When smooth implementation of the tour is impossible due to illness,
disruption of group activities, or other reasons.
(4) In the event of an act of nature, war, riot, suspension of services provided
by transportation, accommodation, or tourism program providers, etc.
an order from a government office, or other such reason, when the safe
and smooth implementation of the tour becomes impossible or is very
likely to become impossible.
(5) When there is a significant risk that the conditions specified at the timeof conclusion of the contract will not be fulfilled such as the amount ofsnowfall required for a trip for the purpose of skiing.
11. Liability of the Company
In fulfilling its obligations under the terms of the Tour Contract, if theCompany causes damage to customers through willful misconduct ornegligence by the Company or its agent, the Company shall be liable forsuch damage. However, such compensation shall be limited to cases
where notice has been given to the Company within two years from the

13. Special Indemnity
In the event the customer suffers certain damages to life, body, or baggage
caused by an accidental and sudden external injury or accident during
participation in the tour, regardless of whether or not responsibility falls
on the Company, the Company shall pay, pursuant to the special indemnity
regulations of the Companyʼs Standard General Conditions of Travel
Agency Business, a pre-determined amount of indemnity for death,hospitalization, hospital visit, and damage to personal belongings.
However, the following cases are not included:(1) Bacterial food poisoning(2) Damages suffered by the customer on a day that no travel services areprovided by the Company.
(3) Instances arising from of a customer's intentional act, drunk driving,intentional violation of laws and regulations, receipt of services provided inviolation of laws and regulations, or an accident during a hazardous activity.
(4) Instances arising from an accident caused by an earthquake, eruption, or
tsunami and or an accident caused by the disruption of order resulting fromthese events.
14. Travel Itinerary Guarantee(1) In the case that the Company makes a major alteration to the contract
content as outlined in the schedule below, “Alterations Requiring
Payment of Indemnity,” indemnity shall be calculated by multiplying therates recorded in the right hand column of the table below by the tour
fee, and the Company shall pay this amount within 30 days from the day
immediately following the completion of the tour. However, alterations
caused by overbooked transportation and accommodation facilities, etc.
are excluded, regardless if said tour service is provided by suchtransportation and accommodation facilities, etc.
a. Alterations due to the following causes:(a) Act of nature (b) War (c) Riot (d) Government order (e)Suspension of services rendered by transportation and/or
accommodation providers or tourism program providers, etc. (f)Offering a transportation service not included in the original travel
plan (g) Measures required to ensure the safety of the life and body oftour participantsb. When a Tour Contract is terminated in accordance with the provisionsof Clauses 9 and 10, alterations related to the terminated portion(s) of
the contract.
(2) The maximum amount of alteration indemnity payable by the Company,
per customer per tour shall be 15% of the tour fee. However, in the casethat the amount of alteration indemnity per traveler per tour falls below\1,000, the Company will not pay the alteration indemnity.
(3) Upon consent of the customer, the Company may substitute thepayment of monetary indemnity for the provision of goods or travel
services of equal or greater value.
(4) If after the Company has paid indemnity for alterations based on theprovisions of this section, and it becomes clear that the Company bears
liability in accordance to the provisions of Clause 11, the Company shall
pay the difference between the compensation for damages due to be paid,

and the alteration indemnity already paid.
Alterations Requiring Payment of Indemnity

Percentage per Case
(%)
Prior
to Afterthethe Start Start of theofthe TourTour
開始後

1. Alterations in the tour departure or end datespecified in the Contract Document.
2. Alterations to sightseeing locations or facilities(including restaurants) and other travel
destinations stated in the Contract Document.
3. Alterations to the class or facilities oftransportation to those of lower rates than thosedescribed in the Contract Document (but limited
only to cases where the total charged amount foraltering the said class and facilities falls below thetotal amount for that as specified in the Contract
Document).
4. Alterations to the class of the transportation
facilities or in the names of companies as
specified in the Contract Document.
5. Alterations to different flights at the departure
airport or destination airport in Japan from thoseas specified in the Contract Document.
6. Alterations to the type or name ofaccommodation facilities as specified in theContract Document (This does not apply tocases when the Company has fixed the class of
the accommodation facility and the class of theaccommodation facility after the change exceeds
the class of the accommodation facilities
specified in the Contract Document).
7. Alterations to the conditions of guest rooms ofaccommodation facilities as specified in the Tour
Contract documents, such as the type of guest
rooms, equipment, views, etc.
8. Among the alterations the items above, thematters included in the tour title as stated in theContract Document.

1.5

3.0

1.0

2.0

1.0

2.0

1.0

2.0

1.0

2.0

1.0

2.0

1.0

2.0

2.0

5.0

Note 1: In the above schedule, “Prior to the Start of the Tour” shall refer tocases where the customer has been notified of the relevant alteration, no later
than the day prior to the starting day of the tour, and “After the Start of the
Tour” shall refer to cases where the customer has been notified of the relevantalteration on or after the starting day of the tour.
Note 2: When the Confirmation Letter has been issued, “Contract Document”
is read as the “Confirmation Letter” and the above schedule applies as well.
In such a case, if any alterations are made between the described contents of
the Contract Document and the described contents of the Confirmation
Letter, or between the described contents of the Confirmation Letter and thecontents of the service actually offered, the respective alterations shall betreated as a single case.
Note 3: Even if the alterations described in Items 3, 4, 6 or 7 above take placein multiple cases during one trip on a transport vehicle, or one overnight stay,each trip or overnight stay shall be treated as a single case respectively.
Note 4: With regard to changes set forth in Item 8 above, compensation rates
set forth in Items 1 through 7 shall not apply, and the compensation rate set
forth in Item 8 shall apply.
15. Prohibited Behaviors
Participants shall not engage in any of the following acts in their agreementwith the Company.
(1) Acts that violate or may violate the copyrights, property rights, privacy
or other rights of other participants, third parties, or the Company.
(2) In addition to the above, any act that causes or is likely to cause
disadvantage or damages to other participants, third parties, or theCompany.
(3) Defamation of other participants, third parties, or the Company.
(4) Acts that are or may be offensive to public order and morals, or acts thatprovide information to other participants or third parties that is offensive
to public order and morals.
(5) Any commercial activity or preparation for such activity through, or inconnection with, a contract with the Company without the Companyʼsconsent.
(6) Violating or threatening to violate laws and regulations.
(7) Any other act that the Company deems inappropriate.
16. Exclusion of Antisocial Forces(1) The customer shall present to the Company that they are not a memberof, or involved in, an organized crime group or other antisocial forces
and shall assure to the Company that they will not fall under such acategory in the future.
(2) The customer shall assure the Company that they will not perform anyof the following acts, either themselves or through a third party:
a. Violent demands.
b. Unreasonable demands beyond their legal entitlement.
c. Use of intimidating words or violent actions in connection with atransaction.
d. Damaging the credit or obstructing the business of the Company
through the spread of false rumors or through deception.
e. Any other actions equivalent to those above.
(3) The Company may immediately terminate the agreement with theparticipant without notice or any procedure if the participant violates, oris reasonably suspected to have violated, the assurances set forth inClause 16, Items (1) and (2). Furthermore, the Company shall not beliable for any losses or damages occurred by the participant arising outof, or in connection with such termination.
17. Passports and Visas
It is the responsibility of the customer to confirm that their current passport
is valid for this trip (e.g., it has the required number of months remaining)
and to obtain a passport and visa before tour departure.
18. Reporting Accidents, etc.
In the event of an accident or other incident during the trip, please notify theCompany immediately at the contact point provided in the confirmation
document. (If there are circumstances that make notification impossible,
please notify the Company as soon as said circumstances have ceased toexist.)
19. Privacy Policy(1) The Company will retain, as personal data, personal information
provided by the customer during application via telephone, internet, andother means of communication, or by filling out the tour application
form, participation confirmation form, questionnaires/surveys, etc. The
Company, its group companies, and commissioned travel agents(dealers) will use the personal information for communication with thecustomer. The Company will also use personal data to makearrangements for services provided by transportation andaccommodation facilities etc. for the tour(s) the customer has appliedfor, and for the procedures necessary to receive these services. When
applying for tour services, the customer will be asked to consent to theprovision of such personal data.
* In addition, the Company and its group companies may use
customersʼ personal information in the following:①Books published by the Company and other travel advertisements
and information②Information on the products, services, and campaigns of theCompany and affiliated companies③Insurance and other such guidance④Post-trip feedback and surveys⑤The provision of special services⑥Preparation of statistical data
⑦Guidance for taking part in the Companyʼs business(2) Among the personal information of customers the Company retains, it
shares with its group companies the following: address, name, telephone
number, date of birth, gender, purchase history, and email address, forthe purposes of product development and introduction, sales promotion
activities, and to contact and respond to customers.
(3) Please refer to the Companyʼs website for the names of groupcompanies (https://unalabs.jp/#sec_companies).
(4) The Company will ask for the personal information of customersʼ
domestic contacts to prepare in case of injury and/or illness during thetrip. The customer shall obtain consent from their domestic contacts toprovide the Company with personal information.
20. Compliance with Terms and Conditions
Any matters not stipulated in this Explanatory Document of the Terms andConditions of Travel shall be governed by the provisions of theCompanyʼs Tour Terms and Conditions (Tailor-made Tour section;
https://unalabs.jp/assets/media/order.pdf?200710).

○ Regarding Optional Insurance
We recommend that customers purchase domestic travel insurance for thetrip.
○ Regarding Re-conducting Tours
Under no circumstances shall the Company re-conduct a tour.
○ Reference Date
These Tour Terms and Conditions take December 1, 2022 to be thereference date.