Tiger Store 2.9.2
Administration Guide

August 3, 2022

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Title:
Software version:
Date:

Tiger Store Administration Guide
Tiger Store 2.9.2
August 3, 2022

Manual Revision and Control
Revision Record
Date

Description

Page

Version19 Nov. 2017 Initial Draft

2.8

29 Jan. 2018 Steps for enabling Tiger Bridge data replication on S3/S3compatible object storage updated with step for specifying the object
storage provider.

2.8.1

08 June 2018 Steps for activating a Tiger Store license using a software-protection 28
dongle added.

2.8.1

02 Nov. 2018 High-availability add-on requirements updated with requirement
for cluster nodes' name.

2.8.1

16

Revision Record
Date

DescriptionPage

27 Mar. 2019 Tiger Bridge Integration chapter updated with steps about installingand using the Tiger Bridge Configuration and Tiger Bridge TapeManagement from a remote computer and steps about resolving
conflicts in the Tiger Bridge configuration on high-availability
cluster.

Version

2.9

27 Mar. 2019 Added support for Microsoft Server 2019.

15

2.9

06 June 2019 A storage server running Microsoft Windows® 7/Server 2008 R2,
Windows® 8/Server 2012 must run Windows PowerShell 4.0 or
above and the respective .NET framework supporting it.

15

2.9

13 Sept. 2019 View statistics about connected and disconnected client computers. 74

2.9.1

15 Jan. 2020 Installing Tiger Client on macOS Catalina best practices topic added. 111

2.9.2

22 Nov. 2021 Digital certificate requirements added.

2.9.2

17

Table of Contents

1

Introducing Tiger StoreThe Tiger Store Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . .
Concepts Used Throughout the Guide . . . . . . . . . . . . . . . . . .
Data on the Shared Volumes . . . . . . . . . . . . . . . . . . . . . . . .
Storage Server System Requirements . . . . . . . . . . . . . . . . . .
iSCSI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .
High Availability Add-on Requirements . . . . . . . . . . . . . .
Digital Certificate Requirements . . . . . . . . . . . . . . . . . . .
Storage Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2

Getting Started with Tiger Store
Install Tiger Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access the Web Interface of Tiger Store . . . . . . . . . . . . . . . . .
Change the Password for the Web Interface . . . . . . . . . . .
Tiger Store Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activate Tiger Store . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninstall Tiger Store . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deactivate Tiger Store . . . . . . . . . . . . . . . . . . . . . . . . . .
Enable File Security in the Tiger Store Network . . . . . . . . . . . .
Initial Setup of the Appliance . . . . . . . . . . . . . . . . . . . . . . . .
Configure Appliance Identification and Connectivity . . . . . .
Configure the IP Addresses of the Appliance . . . . . . . . . . .
Change the Name of The Appliance . . . . . . . . . . . . . . . . .
Specify The Time and Date Settings of the Appliance . . . .
Select The Network Environment of Tiger Store . . . . . . . .

3

Smart Storage Pooling
Enable/Disable Smart Storage Pooling . . . . . . . . . . . . . . . . . .
Data Distribution within the Storage Pool . . . . . . . . . . . . . . . .
Files and Folders Ambiguity . . . . . . . . . . . . . . . . . . . . . . . . .
Resolve Ambiguities . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

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15
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4Manage the Tiger Store Storage

47

View Storage Information . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Shared Volumes Details . . . . . . . . . . . . . . . . . . . . .
View All Volumes Details . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Disks Details . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Storage Chassis Details . . . . . . . . . . . . . . . . . . . . .
Share or Unshare Volumes . . . . . . . . . . . . . . . . . . . . . . . . . .
Make a Volume Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Volume Mount Location (Windows Only) . . . . . . . . . . . . . .
Create New Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New Volume (Software-only version) . . . . . . . . . . .
Create New Volume on a Tiger Store Appliance . . . . . . . . .
Manage RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage Dynamic Disks Connected to the Appliance . . . . . . . . .
Rename a Tiger Store Volume . . . . . . . . . . . . . . . . . . . . . . . .
Storage Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check and Repair The File System . . . . . . . . . . . . . . . . . .
Volume Defragmentation . . . . . . . . . . . . . . . . . . . . . . . .
Manually Defragment a Tiger Store Volume . . . . . . . . . . .
Share a Volume as a SMB/CIFS Share . . . . . . . . . . . . . . . . . .

5Manage Tiger Clients73

View Tiger Clients Information and Connection Status . . . . . . .
Connect/Disconnect a Tiger Client . . . . . . . . . . . . . . . . . . . . .
Specify the Allowed Volumes per Tiger Client . . . . . . . . . . . . .
Restrict Tiger Clients from Manually Disconnecting. . . . . . . . . .
View Traffic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Tiger Bridge Integration

Manage High Availability

80
82
84
87
88

91

Monitor Server Nodes Synchronization . . . . . . . . . . . . . . . . . .
Resolve Conflicting Settings in Node View . . . . . . . . . . . . . . . .

6

74
76
76
77
77

79

Download and Install Tiger Bridge Configuration . . . . . . . . . . .
Download and Install Tiger Bridge Tape Management. . . . . . . .
Manage Data in The Volume Browser . . . . . . . . . . . . . . . . . . .
Re-scanning Replicated Data . . . . . . . . . . . . . . . . . . . . .
Tiger Bridge on a Storage Server with High Availability . . . . . .

7

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8

System Maintenance95

Tiger Store Reboot Options . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Enable/Disable Remote Access to the Appliance. . . . . . . . . . . . 97
Firmware Update of the Appliance . . . . . . . . . . . . . . . . . . . . . 98
Back Up/Restore the Tiger Store Configuration . . . . . . . . . . . . 101
Configure E-mail Notifications . . . . . . . . . . . . . . . . . . . . . . . . 103
View Event Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

9Best Practices

107

Storage Server Best Practices . . . . . . . . . . . . . . . . . . . . . . . . 108
Change the TCP Port for Access to the Web Interface . . . . 108
Installing Tiger Spaces after Tiger Store . . . . . . . . . . . . . . 109
Configure a DNS Reverse Lookup Zone to use Active Directory in
Heterogeneous Environment . . . . . . . . . . . . . . . . . . . . . . 109
Avoid Backing Up the Settings Configuration in Maintenance Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Granting Full Control to the System Account . . . . . . . . . . . 109
Assigning IP Addresses to Network Ports . . . . . . . . . . . . . 109
Restarting A Server Node While in Maintenance Mode . . . . 111
Tiger Client Best Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing Tiger Client on macOS Catalina . . . . . . . . . . . . . 111
Prevent Double Mounts on Red Hat Enterprise Linux/CentOS Linux 7 Tiger Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Avoid Frame Corruption with Baselight Software . . . . . . . . 113
Setting Up the SAN Policy on Windows Tiger Clients . . . . . 113
Using Identical Time and Date Settings . . . . . . . . . . . . . . 114
Disable Mac OS X Time Machine for Shared Volumes . . . . . 114
Calculating Folder Size (Mac OS X) . . . . . . . . . . . . . . . . . 114
Shared Storage Best Practices . . . . . . . . . . . . . . . . . . . . . . . . 114
Avid File System Emulation and Avid Versions Without Bin Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Extending Volumes Managed by Tiger Store . . . . . . . . . . . 115
Detaching Shared Volumes from Tiger Store for Use on Another
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Antivirus on the SAN . . . . . . . . . . . . . . . . . . . . . . . 115
Data on the Shared Storage Best Practices . . . . . . . . . . . . . . . 115
File Systems Behaviour and Files Compatibility . . . . . . . . . 115
Avoiding Long File Names . . . . . . . . . . . . . . . . . . . . . . . . 116
Final Cut Pro X Project Names on the Shared Volumes . . . . 116
Migrating Replicated Data . . . . . . . . . . . . . . . . . . . . . . . . 116

7

Table of Contents

10 Known Issues

121

Shared Storage Known Issues . . . . . . . . . . . . . . . . . . . . . . . . 122
Automatic Defragmentation Disabled on Storage Servers Running
Windows Update 1809 . . . . . . . . . . . . . . . . . . . . . . . . . . 122
No Support for Manual Defragmentation . . . . . . . . . . . . . 122
Volume Status not Preserved after Exiting Maintenance Mode122
No Support for Sparse Files . . . . . . . . . . . . . . . . . . . . . . 122
Executing Operation on a Shared Volume from Terminal . . 122
No Support for Software Mirrored Volumes . . . . . . . . . . . . 122
No Support for Spotlight Indexing . . . . . . . . . . . . . . . . . . 123
No Support for Indexing Service on Shared Volumes . . . . . 123
Manually Refreshing the Contents of a Directory . . . . . . . . 123
Changing Volume’s Icon on Mac OS X . . . . . . . . . . . . . . . 123
Compressing or Encrypting Folders on Shared Volumes . . . 123
Importing Offline Dynamic Disks in Maintenance Mode . . . . 123
Storage Server Known Issues . . . . . . . . . . . . . . . . . . . . . . . . 123
Teaming Network Ports Known Issues . . . . . . . . . . . . . . . 123
Renaming a Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Volume Disappears from Web UI during Check and Repair Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Exporting a SMB Share in Domain Environment . . . . . . . . 124
Applying New Network Environment Settings . . . . . . . . . . 124
Renaming the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 124
Errors When Entering/Exiting Maintenance Mode . . . . . . . . 125
No Authorization Required When Removing Tiger Store from theDomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Tiger Client Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
No Support for File Security on Linux Tiger Clients . . . . . . 125
Disconnecting Tiger Clients from the Storage Server . . . . . 125
LAN Clients Taking Up SAN Client Licenses . . . . . . . . . . . . 125
Mac Clients Mounting NTFS Stripe Partitions over the LAN . 126
Label of SAN Disks Missing in Windows Explorer of Windows Tiger
Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Incorrect Connection Status on Mac Tiger Clients . . . . . . . 126
Allowing smct.app and vpd During Tiger Client Installation on Mac
OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Manually Refreshing the Contents of a Directory . . . . . . . . 127
Browsing Hard Links Pointing to the Same File from Mac Tiger Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
User Switching Known Issues . . . . . . . . . . . . . . . . . . . . . 127
High Availability Known Issues . . . . . . . . . . . . . . . . . . . . . . . 128
Activating the High-availability Add-on . . . . . . . . . . . . . . . 128
Connecting to a Newly Added Secondary Node from Tiger Clients
128

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Table of Contents

Incorrect LAN Traffic Statistics . . . . . . . . . . . . . . . . . . . . 128
Smart Storage Pooling Known Issues . . . . . . . . . . . . . . . . . . . 128
Displaying Volumes Part of a Pool in the Finder of macOS Mojave
128
File Moved to Another Volume in the Pool After Modifying It 129
Specifying Name and Preferred Mount Location of a Volume Pool
129
Mounting a Storage Pool on Tiger Client in Domain Environment
129
No Support for Hard Links on Storage Pool . . . . . . . . . . . . 129
Tiger Bridge Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Prevent Replicated Data Loss After Upgrading to Tiger Bridge
129
Duplicated Files on Spectra Logic BlackPearl . . . . . . . . . . . 129
Retrieving Deleted Tiger Spaces Workspace from the Target 130
Moving Replicated or Nearline Files/Folders . . . . . . . . . . . 130

9

Table of Contents

10Introducing Tiger StoreThe Tiger Store Workflow . . . . . . . . . . . . . . . . . 12
Concepts Used Throughout the Guide . . . . . . . . 13
Data on the Shared Volumes . . . . . . . . . . . . . . 15
Storage Server System Requirements . . . . . . . . 15
Storage Requirements . . . . . . . . . . . . . . . . . . . 17

Introducing Tiger Store

Congratulations on your purchase of Tiger Store, Tiger Technology’s metadata controller for scaleout NAS and SAN platforms.
This manual will guide you in the process of setting up your Tiger Store metadata controller,
administering the access to it and the volumes it manages. This guide is intended foradministrators of Tiger Store.
You can find the most up-to-date version of this manual at the following address:
https//www.tiger-technology.com/software/tiger-store/docs

The Tiger Store Workflow
With the help of Tiger Store you can achieve a true SAN workflow, providing multiple Windows,
Apple Mac and Linux computers with concurrent access to NTFS shared volumes. For the purpose,the computer running Tiger Store must be connected directly or through a switch to the sharedstorage through 8/16G FC (for FC storage), 1/10GbE (for iSCSI storage) or using SAS connection.
Regardless of their connection Tiger Clients gain block-level access to each shared volumes. Tiger
Clients can mount the shared volumes as:• SAN clients - using FC or GbE connection to the storage.
• LAN clients - using GbE connection to the storage server.
To prevent data corruption when multiple computers access the same file system, Tiger Store acts
as a metadata controller that processes requests, coming from Tiger Clients through the LAN
connection. Computers that do not have the Tiger Client driver cannot mount volumes managed byTiger Store, although they might be connected to them. These computers can only mount thevolumes that Tiger Store has specified that it does not manage and protect.
If your Tiger Store is part of an Active Directory domain, requests for access to the shared volumes
are authenticated against the domain controller. If Tiger Store is deployed in workgroupenvironment every user has full access to all data on the shared volumes.
Besides acting as a metadata controller on your SAN, Tiger Store also provides you with automatic
defragmentation of the shared storage volumes, storage usage and connectivity monitoring tools,
etc. You can also greatly optimize your shared storage workflow using the following add-ons:• pooling of shared volumes and presenting them as one virtual file system.
• data lifecycle management services (data replication and archiving, space reclaiming, geo
synchronization) provided by Tiger Bridge.
• failover between Tiger Store server nodes for high availability.
Using the web interface you can also reformat existing volumes and create new volumes.

12Concepts Used Throughout the Guide

Concepts Used Throughout the Guide
Storage Server — the computer running Tiger Store software, which acts as a SAN manager
and controls access to the volumes it sees and can manage. When the high-availability add-on is
activated, the storage server is comprised of two server nodes.
Primary node — when the high availability add-on is activated, this is the server node that iscurrently processing requests from Tiger Clients and is managing the volumes. The primary/secondary node division is only nominal and depends solely on which server node takes over theleading role first.
Secondary node — when the high availability add-on is enabled, this the server node that iscurrently in standby mode. In case the primary node fails or is shut down for maintenance, thesecondary node takes over its role and starts processing requests for access to the shared volumes
i.e. becomes primary node. The primary/secondary division node is only nominal and depends
solely on which server node takes over the leading role first.
Failover — the process of transferring the metadata controller role from one server node to theother. As long as the high availability add-on is activated and set up, the failover between server
nodes is automatic and ensures constant access to the shared volumes. In most cases the failoveris transparent - the second server node takes over the metadata controller role absolutelytransparently to all running applications and they can continue working with any open files after
the failover takes place. During the failover process requests for access to the shared volume(s)coming from Tiger Clients are not rejected but just delayed till the other server node takes over the
metadata controller role.
Tiger Client — each computer running the Tiger Client software, which can mount the sharedvolume(s). You can install the Tiger Client software on as many computers as you like. Each Tiger
Client computer can share the volumes it has mounted or folders on them to LAN clients on the
network as SMB/CIFS shares.
SAN Client — a Tiger Client computer that is connected to the shared storage directly or througha switch using FC, network connection (for iSCSI storage) or using a SAS connection.
LAN client — a Tiger Client computer that mounts the shared volumes using LAN connection to
the storage server. In contrast to computers on the LAN that do not have the Tiger Client software
installed and access only LAN shares of the shared storage, LAN clients mount the volumes andgain block-level access to them.

13

Introducing Tiger Store

Shared volume — a volume managed by Tiger Store, which all connected Tiger Clients canmount and work with, in contrast to computers that have access to the volume but do not have theTiger Client software installed.
Private volume — a volume managed by Tiger Store, which is accessible only to the storage
server, usually for performing maintenance operations. Tiger Clients and computers without the
Tiger Client software installed cannot mount and work with private volumes.
Offline volume — a volume that is not managed and protected by Tiger Store and that can bemounted by any computer that has access to it. Tiger Store cannot prevent data corruption on
offline volumes, when more than one computer accesses them.
SAN to LAN failover — In case there is a failure of the FC HBA or FC cable (or a network port
or cable for iSCSI SAN) on a Tiger Client, the SAN to LAN failover mechanism lets this computer
reconnect to the shared volumes over the Ethernet and thus it can continue working with thevolumes although with decreased performance. For the purpose the Tiger Client computer should
disconnect from the storage server and then reconnect again. Once the problem is fixed, the Tiger
Client should again disconnect and reconnect to the Tiger Store in order to mount the volume(s)over the SAN connection.
Cluster view — when the high availability add-on is activated, this is the web interface throughwhich your Tiger Store network is administered. It represents the settings valid for the highavailability cluster, regardless of the server node currently playing the role of metadata controller.
As long as both server nodes are available, changes introduced in cluster view are synchronizedautomatically among them.
Node view — when the high availability add-on is activated, this is the web interface, showing
the settings valid just for a selected server node. The purpose of the node view is to allow you toresolve conflicting settings of server nodes that cannot be automatically synchronized in cluster
view. You can also use it to view and control node specific settings (like Tiger Store activation,
firmware version if Tiger Store runs on an appliance, etc.). Changing settings in node view must be
done with caution in order not to create conflicts between the settings of both node.
Tiger Store Administrator — the user account with which any user can log on to Tiger
Store’s web interface and administer the Tiger Store network. The web interface of Tiger Store isaccessible to any device with a web browser that is on the same network as the storage server.

14

Data on the Shared Volumes

Data on the Shared Volumes
By default, data on the shared storage is accessible to anyone seeing the shared volumes. By adding
Tiger Store in an Active Directory domain, you can utilize access permissions for data on the sharedvolumes. When Tiger Store is set up to operate in domain environment, the permissions that are
already set on the file system are respected. You can manage the permissions from any Windows
Tiger Client computer, which can mount the shared volume(s). For more details, refer to the
documentation of the Windows Domain Server that controls permissions on your network.
Important: Whether or not the volumes are accessed in domain environment, the SYSTEM
account must always have full control.

Tiger Store doesn't support Windows Recycle Bin on its volumes and any soft-deleted file ispermanently deleted. Mac OS X Trash is supported on the shared volumes, allowing Mac OS X
clients to soft-delete files and later restore them or permanently delete them by emptying theTrash. When Tiger Store operates in Active Directory domain environment, each domain user
moves their soft-deleted files to their own Trash folder. In workgroup environment, as the Trashfolder is created per user ID and two or more different users on different Mac OS X clients may
move their soft-deleted files to the same Trash folder and empty the Trash containing the files ofother users with the same ID.

Storage Server System Requirements
Note: Tiger Store appliances come with Tiger Store software pre-installed.

To be able to play the role of a metadata controller, the computer on which you install the Tiger
Store software must meet the following minimum system requirements:• PC with 1.8-GHz 64-bit (x64) processor.
• 64-bit Microsoft Windows® 7/Server 2008 R2, Windows® 8/Server 2012/Server 2012 R2,Windows® 10/Server 2016/Server 2019.
Important: Microsoft Windows® 7/Server 2008 R2 computers must run at least Service Pack 1
and have the KB3033929 security update installed. Additionally, Microsoft Windows® 7/Server
2008 R2, Windows® 8/Server 2012 computers must run Windows PowerShell 4.0 or above andthe respective .NET framework supporting it (for PowerShell 4.0 this is version 4.5.1).

• 4 GB of physical RAM at least.
• 200 MB of available hard-disk space for installation.
• Network LAN connection (1 Gb at least).
• 4Gb/8Gb/16Gb FC, 1GbE/ 10GbE or SAS adapter for connection to the storage.
• Network LAN connection (1Gb at least) for public communication.

15

Introducing Tiger Store• The following TCP ports - 80, 3000, 3001, 8555, 9120, 9121, 9122, 9123, 9124, 9125, 9126, 9127 must not be blocked by a firewall, if any, and must not in use by any other service or application.
Note: By default, TCP port 80 is used for access to the web interface of Tiger Store. To assign
another port for the purpose, refer to “Change the TCP Port for Access to the Web Interface“ bestpractices topic in the latest Tiger Store release notes.

• The GlobalSign certification authority’s currently used root certificate must be installed on thecomputer and its “Code Signing” purpose must not be disabled. For more information, refer to“Digital Certificate Requirements” on page 17.

iSCSI Requirements
Tiger Store is designed to be iSCSI initiator agnostic. As long as the iSCSI initiator on the storage
server provides direct access to iSCSI target disks (they are displayed online and healthy in DiskManagement of the storage server), the NTFS volume(s) created on these disks can be sharedthrough Tiger Store to Tiger Clients. Each Tiger Client computer having block-level access to thetarget through its iSCSI initiator will mount the shared volume as a SAN client. Tiger Clientcomputers without iSCSI initiator can access the shared volume as LAN clients only.

High Availability Add-on Requirements
Unless you use a Tiger Store appliance with two server nodes, to deploy Tiger Store with highavailability you must install Tiger Store on two computers, which aside from meeting the above
mentioned system requirements, must also be set up in the following way:
• The network LAN connection (1 Gb at least) used for public communication must be named“Public” on both nodes.
• The two nodes must be interconnected through an additional direct network connection (1 Gb atleast), named “Admin” on both nodes.
• Both server nodes must have an exact IP address for the “Admin” network connection:• Node A - IP address: 1.2.3.4 with subnet mask 255.255.255.0• Node B - IP address: 1.2.3.5 with subnet mask 255.255.255.0• Both server nodes must have identical names differing only in the suffix at the end of each node’s
name:• [cluster_name]-A• [cluster_name]-B
For example, if you want the high-availability cluster to use the name “SANSRV”, in Windows
rename one node to “SANSRV-A” and the other to “SANSRV-B”.

16

Storage Requirements

Note: The suffix you must add to the name of each computer is not related to the role therespective node plays in the high-availability cluster - primary or secondary node.

Digital Certificate Requirements
Tiger Store uses a digital certificate issued by GlobalSign certification authority. For the digital
certificate to be verified upon installing Tiger Store, GlobalSign's currently used root certificate
must be installed in the Trusted Root Certification Authorities of the Certificate Manager on thecomputer. Additionally, the root certificate’s “Code Signing” purpose must not be disabled.
On computers operating in less restrictive environments, this is done automatically during
installation of Tiger Store. If the computer, on which you want to install Tiger Store operates in amore restrictive domain environment or is not connected to the Internet, you must manually
download the currently used R3 GlobalSign Root Certificate from GlobalSign and install it yourself,
before installing Tiger Store. In addition, you must ensure that the “Code Signing” purpose of theroot certificate is enabled.

Storage Requirements
Tiger Store supports any simple or striped NTFS-formatted volume to which the storage server has
Read & Write access. You can connect the computer/appliance to the shared storage via Fibre
Channel (directly or using a FC switch), using SAS connection or using network connection to iSCSI
storage. The storage server can also share its own internal disks, letting any computer on the same
LAN gain block-level access to them.
Important: If you want to use a Tiger Store appliance with iSCSI storage, you should contact
the Tiger Technology support team for assistance on setting up the iSCSI initiator on the appliancefor work with the storage.

17

Introducing Tiger Store18

Getting Started with Tiger Store

Install Tiger Store . . . . . . . . . . . . . . . . . . . . . . 20
Access the Web Interface of Tiger Store. . . . . . 23

Tiger Store Activation . . . . . . . . . . . . . . . . . . . 25
Enable File Security in the Tiger Store Network. 29

Getting Started with Tiger Store

Install Tiger Store
Note: Tiger Store comes pre-installed on all Tiger Store appliances. For steps about performing afirmware update of the appliance, refer to “Firmware Update of the Appliance” on page 98.

You should install the Tiger Store software on the computer that will play the role of metadata
controller on your Tiger Store network. Once you install the software and activate Tiger Store on
the computer, all supported storage devices that the computer sees and that meet the storage
requirements can be shared to Tiger Clients, preventing computers that don’t run the Tiger Client
software from mounting them.
Additionally, to allow client computers to download the Tiger Client software from the home pageof Tiger Store’s web UI, you should also install the client bundle, containing the Tiger Client
installation for all supported platforms.
Note: The Tiger Store installation creates the tbox_db user account to run maintenance tasks
scheduled for it in the Tasks Scheduler of the metadata controller computer. It is important not todelete or disable neither the user account nor the tasks set to it.

Should you decide to change the metadata controller on your Tiger Store network, you should
uninstall and deactivate the Tiger Store software from the current storage server and install andactivate it on the new computer that will play the role of metadata controller. For steps about
uninstalling and deactivating Tiger Store, refer to “Tiger Store Activation” on page 25.
To install Tiger Store and the client bundle on the storage server:
Important: Before you install Tiger Store on the storage server, make sure that any other SAN
management software is uninstalled from the system.

20

Install Tiger Store

1. On the selected computer, log on using an account with administrative privileges.
2. Browse for and double-click the Tiger Store installation file.

The installation begins.

3. Click Next.

21

Getting Started with Tiger Store

4. If the wizard suggests the installation of additional prerequisites, accept and click Next.

5. Select where to install the product, accept the terms of the software license agreement and click

Install.

22

Access the Web Interface of Tiger Store

6. When the installation finishes, click Finish and select not to restart the computer, when

prompted.
7. Browse for and double-click the Tiger Store clients bundle installation file.
8. When the installation starts, click Next.
9. Select where to install the clients bundle, accept the terms of the software license agreement andclick Install.

10. When the installation finishes, restart the computer.

Access the Web Interface of Tiger Store
Note: By default, TCP port 80 is used for access to the web interface of Tiger Store. To assign
another port for the purpose, refer to “Change the TCP Port for Access to the Web Interface“ bestpractices topic in the latest Tiger Store release notes.

Tiger Store can be administered through its web interface, which is accessible to every device witha web browser that is on the same network as the storage server. To access it, in a web browser enter
the IP address of the storage server’s network port, to which your computer is connected.
By default, the web interface uses a predefined password:
admin

23

Getting Started with Tiger Store

It is advisable to set new password for the web interface in order to prevent unauthorized access to
the Tiger Store network administration. See “Change the Password for the Web Interface” on page25.
Note: Tiger Store’s web interface is accessible with most web browsers as long as JavaScript isenabled. If you experience any problems with Tiger Store's web interface, please, contact Tiger
Technology support.

To access the web interface from a network computer:
1. In a web browser, do one of the following:• type the IP address of the storage server;• type the domain name of the storage server;
Important: A DNS server on the network must resolve the IP address of the storage server
to its domain name.

2. Press Enter.

The web interface of Tiger Store loads.

3. Click Manage and type the password for the web interface.

24

Tiger Store Activation

Change the Password for the Web Interface
Tiger Store’s web interface is accessible after supplying a password. By default, the web interface ofTiger Store uses a predefined password:admin

It is advisable to change the predefined password as the web interface is accessible to every
computer on the same network. You can change the password for the web interface at any time.
Note: On Tiger Store appliances with two server nodes, to set identical password on both nodes,
either change the password when both nodes are online, or assign the same password to an offline
node once you turn it on, following the same steps, but in the node view of this server node.

To change the web interface password:
1. In the left pane of the web interface, click System and then Settings.
2. In the Management Password field, enter the current password and the new password in therespective fields, and then click Set Password.

Tiger Store Activation
Activate Tiger Store
Note: Your Tiger Store license can be pre-activated on a Tiger appliance. To view the activation
status of Tiger Store, refer to the steps below.

To benefit from Tiger Store you have to activate the product and any add-on licenses. Until you
activate Tiger Store on the storage server, the volumes it is connected to are not protected from data
corruption and cannot be shared to Tiger Clients. For activation Tiger Store makes use of asoftware-protection dongle.
The activation procedure consists of two parts - obtaining an activation key/license file on thelicensing server and activating it in the web interface of Tiger Store.

25

Getting Started with Tiger StoreTo view the activation status of the storage server:In the left menu, click System and then About.
The About page displays license information:

Not present — no license file is found.
Valid till... — displays the date until which the license is valid.
Expired — the license has expired.
Activated — a valid permanent license file is installed.

26

Tiger Store Activation

To activate a Tiger Store license using a software activation key:
1. In the left menu of Tiger Store’s web interface, click System and then About.

Note: On a storage server with high availability add-on already activated, you must access theAbout page of each node in Node view (HA Nodes | Manage Node). Until high availability is
activated, Node view is not available in the web interface and the license must be activated oneach node following these steps.

2. Click Manual Activation.

The License Activation dialog appears.

3. Copy the serial number and in a web browser go to:https://license.tiger-technology.com
4. In the home page of the licensing server, enter your order name and password in thecorresponding fields, and click Log in.
Note: If you enter the Tiger Technology licensing site for the first time, you should fill theregistration form to continue.

27

Getting Started with Tiger Store

Important: The order name and the password are case sensitive.

The server displays information about your account.
5. In the Licensing Server menu, click Activate License.
6. In Activate License, paste the serial number for your copy of Tiger Store and click Generate

Activation Key.
The licensing server generates two activation keys.
7. In the License Activation dialog in the Tiger Store web interface, paste the keys generated foryour copy of Tiger Store, and click OK.
The About page displays the activation status of the metadata controller and the type of license
used.
To activate a Tiger Store license using a software-protection dongle:
1. In a web browser go tohttps://license.tiger-technology.com.
2. In the home page of the licensing server, enter your order name and password in thecorresponding fields, and click Log in.
Note: If you’re entering the Tiger Technology licensing site for the first time, you should fill theregistration form to continue.

Important: The order name and the password are case sensitive.

3. Next to the dongle name in the list, click “Download lic file”.
Tip: The dongle name is its number, printed on the dongle itself.

4. In the left menu of Tiger Store’s web interface, click System and then About.

Note: On a storage server with high availability add-on activated, you must access the About
page of each node in Node view (HA Nodes | Manage Node).
28

Enable File Security in the Tiger Store Network

5. Under Update License, click “Choose File”.
6. In the dialog, which opens, browse for and double-click the license file downloaded from theTiger Technology licensing server and then click Continue, when prompted.

Uninstall Tiger Store
Note: You cannot uninstall the product from a Tiger Store appliance.

You can uninstall the software-only version of the product from the storage server at any time,
keeping in mind that when you install it again on the same computer, you will have to activate it
anew.
When you need to assign another computer as a metadata controller, you need to uninstall anddeactivate Tiger Store from the current storage server in order to use it on another computer. For
steps, refer to “Deactivate Tiger Store” on page 29.
To uninstall Tiger Store:
1. Display the Control Panel.
2. Double-click Programs and Features.
3. Right-click Tiger Store and select Uninstall.
4. Confirm that you want to uninstall Tiger Store.
5. When prompted, restart the computer.

Deactivate Tiger Store
Note: You cannot deactivate the product from a Tiger Store appliance.

When you want to transfer your licenses to another machine, you have to obtain new activation key(as the activation key is granted per machine) and return the old one by deactivating your licenses
for this computer. After deactivating Tiger Store on the current storage server, you will not be able
to activate it again with the same key even if you reinstall Tiger Store.
Currently, Tiger Store doesn’t provide interface for deactivating the product. For the purpose, youneed to contact Tiger Technology support for assistance on transferring your license to anothercomputer.

Enable File Security in the Tiger Store Network
Note: When you add a Tiger Store appliance to an Active Directory domain, file security is
automatically enabled. Vice versa, when you specify that the appliance operates in workgroupenvironment, file security is automatically disabled. For information how to add/remove a Tiger

29

Getting Started with Tiger StoreStore appliance to an Active Directory domain, refer to “Select The Network Environment of Tiger
Store” on page 37.

By default, data on the shared storage is accessible to anyone seeing the shared volumes. If yourTiger Store storage server is in an Active Directory domain, you can utilize access permissions fordata on the shared volumes. To enable support for file security on the shared volumes, you should
create a new string value in the Tiger Store registry on the storage server.
Important: Note that when the metadata controller is no longer part of an Active Directorydomain, you must disable the support for file security on the volumes it shares to Tiger Clients.

To enable/disable support for file security on the shared volumes:
1. On the Tiger Store computer, start the Registry Editor.
Tip: To start Registry Editor, on the Start menu click Run and in the dialog type regedit.

2. Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Tiger Technology\tbox\tboxmaster\settings\driver
3. Right-click in the right pane and select New | String Value.
4. Rename the new REG_SZ value to:enable_file_security
5. Right-click enable_file_security value and select Modify.
6. Do one of the following:• To enable support for file security on the shared volumes, in Value Data enter 1 and click OK.
• To disable support for file security on the shared volumes, in Value Data enter 0 and click OK.
7. Restart the Tiger Store computer.

Initial Setup of the Appliance
Before you begin work with the product on a Tiger Store appliance, you need to perform its initial
setup. The initial setup includes the following procedures:• Configure the IP address of each network port of the appliance (see “Configure the IP Addressesof the Appliance” on page 32).
• Change the name of the appliance (see “Change the Name of The Appliance” on page 35).
• Specify the time and date settings of the appliance (see “Specify The Time and Date Settings of the
Appliance” on page 36).
• Set the environment in which Tiger Store operates - workgroup or Active Directory domain (see“Select The Network Environment of Tiger Store” on page 37).

30

Initial Setup of the Appliance

Important: If your Tiger Store appliance features two server nodes, in order to synchronize thesettings specified during the initial setup between the server nodes, it is advisable both of them tobe turned on.

Once you go through the initial setup, Tiger Store can operate normally without having to change
any of its settings. Later on you can change any of the settings that you have specified during theinitial setup from any computer that has access to Tiger Store’s web interface.
You can perform the initial setup of the appliance in the web interface of Tiger Store.

Configure Appliance Identification and Connectivity
Each Tiger Store appliance is identified in the network by IP address and name (by default, this is
the serial number of the appliance).
The appliance must have an IP address for each network port through which it communicates withTiger Clients (directly or via an Ethernet switch). The IP address of each network port must be on
the same LAN as the Tiger Client that will communicate with the appliance through this port. For
more information, refer to “Configure the IP Addresses of the Appliance” on page 32.
Tiger Store supports teaming of the ports of each network card. If you choose to team the ports ofa network card, all its ports will be accessible through just one IP address. To benefit from ports
teaming, you must use an Ethernet switch, which supports Link Aggregation Control Protocol(IEEE 802.1ax, LACP) and is set up for teaming.
Additionally, Tiger Store allows you to assign two or more IP addresses to the same network card,thus making it accessible from networks on different subnets.
Changing the name of the appliance can be useful to more easily identify your appliance on the
network or, if you deploy more than one Tiger Store appliances in your organization, to facilitate
you in distinguishing them. For more information, refer to “Change the Name of The Appliance”
on page 35.

Team/Unteam Network Ports
To facilitate you with assigning IP addresses to the network ports of the appliance, Tiger Store allows you
to team the ports of a single network card. This way all ports of a network card will be accessible througha single IP address.
Important: To benefit from ports teaming, you must use an Ethernet switch, which supports Link
Aggregation Control Protocol (IEEE 802.1ax, LACP) and is set up for teaming.

You can unteam the ports of a network card at any time. When you unteam the ports of a network
card, they are automatically assigned the IP addresses they have had before teaming them - either
the default ones assigned by the appliance, or the ones you have manually specified. Should you
decide to team the ports again, you will have to specify the IP address manually again.

31

Getting Started with Tiger StoreTo team/unteam the ports of a network card:
1. In the left pane of Tiger Store’s web interface, click System and then Network Configuration.

The page lists all detected network cards, except the Public port and the Admin port, if such ispredefined.
2. In the tile of a network card, do one of the following:• Select Use as a team, and then click Apply.

The teamed ports are listed on the IP Configuration page, where you can assign an IP address tothem.
• Select “Use as individual ports”, and then click Apply.

The ports are listed on the IP Configuration page individually with their previous IP addresses(the ones you have manually specified, or, if none has been specified, the default ones).

Configure the IP Addresses of the ApplianceYour Tiger Store appliance can have any of the following network ports:

Public port — 1GbE port designed to connect the appliance to your corporate network andprovide it with access to shared resources and the Internet and also used for metadata exchange
between the appliance and Fibre Channel Tiger Clients.
1/10GbE ports — designed to provide for both data and metadata traffic of Tiger Clientsconnected to the appliance via 10GbE connection.
You must set an IP address for each network port through which the appliance is connected to Tiger
Clients (directly or via an Ethernet switch) - the Public port and all other available network ports
32

Initial Setup of the Applianceor port teams. The IP address you assign to each network port must be on the same subnet as the
Tiger Client that will communicate with the appliance through this port. If computers in yourfacility are already interconnected in a LAN, you can simply assign an IP address to the Public port
in the same subnet.
When a LAN client can reach the appliance both through the Public port and another faster port,
to ensure that the Tiger Client always mounts the shared volumes over the faster connection, it isadvisable to set the IP addresses of the faster ports of both the appliance and the Tiger Client to be
on a separate subnet of the LAN used by the Public port. For more information refer to the“Assigning IP Addresses to Network Ports“ best practices topic in the latest version of the productrelease notes.
On Tiger Store appliance with high availability activated, to guarantee the failover between the twoserver nodes, the network ports/port teams with identical names on both nodes (the Public ports,
for example) must be on the same subnet. To facilitate you in this task, Tiger Store attempts toautomatically synchronize the IP settings of the two nodes, when you specify these settings incluster view of the web UI. Thus, when you set an IP address of the Public port, for example, Tiger
Store assigns it to the Public port of the current primary node and automatically assigns a
consecutive IP address in the same subnet to the Public port of the secondary node. In case theconsecutive IP address is already in use or the secondary node is offline, the automaticsynchronization fails and you will have to manually specify the IP addresses of the secondarynode’s network ports in node view. You can ensure that the IP settings of both nodes aresynchronized in the HA Nodes page of the web UI. For more information, refer to “Manage High
Availability” on page 91.
Important: Whenever you introduce changes to the IP settings of Tiger Store, on all Tiger Clientsyou may have to re-add the appliance to the storage servers list, in order to ensure that they canconnect to it.

IP Addresses Limitations
When assigning IP addresses to the network ports of Tiger Store, make sure that you avoid thefollowing IP addresses as they are either link-local addresses or are in use by Tiger Store services:• Link-local addresses in the range 169.254.0.0 - 169.254.255.255• IPMI addresses in the range 1.1.1.0 - 1.1.1.255
To assign an IP address to a network port:
1. In the left pane of Tiger Store’s web interface, click System and then IP Configuration.

The IP Configuration page loads. It lists the tiles of the Public port and all individual and/or
teamed network ports.

33

Getting Started with Tiger Store

2. In the tile of the respective port or team, enter the IP address and subnet mask.

Note: As the Public port is also used for connection to the Internet, you can also specify routerand DNS server details.

3. (optional, to assign additional IP address) Click the + button and add an additional IP addressand subnet mask for the same network port.
Tip: You can add as many IP addresses to the same port, by clicking the “+” button. To remove
one of the IP addresses, simply click “-” next to it.

4. Click Apply.

For appliances with two server nodes, as long as the secondary node is also online, Tiger Store
attempts to automatically synchronize the IP settings of both nodes and assign consecutive IP
addresses to the identical network ports of the secondary node. In case the secondary node isoffline or Tiger Store is unable to assign consecutive IP addresses to the ports of the secondary
node, to ensure the high availability of the appliance, you must manually configure the IP
addresses of one or both nodes in the node view of the respective node.
To assign an IP address to a network port in node view:
Note: To configure the IP address of a network port, the port adapter must be online.

1. In the left pane of cluster view, click HA Nodes.
2. In the tile of the server node whose IP settings you want to configure, click Manage Node.

The node view for the selected server node opens in a new tab/window of your web browser.

34

Initial Setup of the Appliance

3. Click Manage and then enter the password for the web interface.
Tip: If you have changed the password for the cluster view of the web interface, while this node
has been online - enter the new password. In other cases enter the default password - admin.

4. In the left menu of the node view, click System and then IP Configuration.
5. In the tile of the respective port or team, enter the IP address and subnet mask.

Note: As the Public port is also used for connection to the Internet, you can also specify routerand DNS server details.

6. Click Apply.

Tiger Store applies the new settings only to the selected node.
Tip: To make sure that the IP settings of both nodes are synchronized, go to the HA Nodes
page of the web UI (see “Manage High Availability” on page 91).

Change the Name of The Appliance
By default, each Tiger Store appliance is shipped to you with a pre-configured name - theappliance’s serial number, printed at the back of the chassis and visible in the About page of the
web UI. On appliances with two server nodes, the name of each node is comprised of the name of
the appliance plus an automatically added suffix. Tiger Store takes care to automaticallysynchronize the name setting between the nodes in order to ensure failover can take place. Thus,
when you change the name of the appliance on one node, as long as the other node is also online,
its name is updated (but with different suffix) as well. When you change the name of the applianceon one node, while the other node is offline (or not available), it is advisable to manually
synchronize the name setting across nodes when both of them are online.
Note: If you rename a Tiger Store appliance after client computers have already added it to theirstorage servers list, you may have to manually edit the appliance’s name on client computers(refer to the “Tiger Client User’s Guide”).

35Getting Started with Tiger StoreTo rename the appliance:
Important: To rename the appliance you will have to reboot it.

1. In the left pane of Tiger Store’s web interface, click System and then Settings.
2. In Appliance Name, enter a new name of the appliance and click Apply.

3. Confirm that you want to change the name of the appliance when prompted.
4. In the left pane, select System and then Maintenance.
5. In System Reset drop down box, select “Full system reboot” and then click Full system reboot.

Specify The Time and Date Settings of the ApplianceTo ensure the normal work of Tiger Store, you should set the time and date of the appliance as soon
as you turn it on. It is advisable to use the same date and time settings on all computers on yourTiger Store network.
To specify the time and date settings of the appliance:
1. In the left pane of the web interface, click System and then Settings.
2. In Date and Time, select the desired date, time zone and specify the exact time.

3. Click Set Date and Time.

36

Initial Setup of the Appliance

Select The Network Environment of Tiger Store
By default, Tiger Store is configured to operate in workgroup environment - the appliance is preconfigured as a member of the WORKGROUP workgroup and any user that can connect to it, hasaccess to all resources on the shared volumes. If your appliance is on the same network as an Active
Directory domain controller, you can add the appliance to the domain and benefit from accesspermissions to files and folders for domain users. For the purpose, you should simply specify thedomain name and authenticate as a user that has permissions to join computers to the selected
Active Directory domain.
You can switch the network environment in which Tiger Store is deployed from workgroup to
domain and vice versa at any time.
Important: Setting the network environment of Tiger Store requires that you reboot theappliance.

To set domain environment for Tiger Store:
1. In the left pane of the web interface, click System and then Settings.
2. In Domain Info, click Domain.

3. In the respective fields, enter the domain name and the user name and password of a user thatcan join computers to the specified Active Directory domain.
4. Click Apply.
5. In the left pane, select System and then Maintenance.
6. In System Reset drop down box, select Full System Reboot and then click Full system reboot.

When the appliance is online again, accesses to files/folders on the shared volumes areauthenticated against the specified Active Directory domain.

37

Getting Started with Tiger StoreTo set workgroup environment for Tiger Store:
1. In the left pane of the web interface, click System and then Settings.
2. In Domain Info, click No domain.

The domain controller may require that you authenticate yourself as a user authorized toremove computers from the domain.
3. Click Apply.
4. In the left pane, select System and then Maintenance.
5. In System Reset drop down box, select Full System Reboot and then click Full system reboot.

When the appliance is online again, all users that can mount the shared volumes haveunrestricted access to all files/folders on it.

38

Smart Storage Pooling

Enable/Disable Smart Storage Pooling. . . . . . . . . . . . . . 40

Data Distribution within the Storage Pool

. . . . . . . . . . . . 41

Files and Folders Ambiguity . . . . . . . . . . . . . . . . . . . . . . 43

Smart Storage Pooling

Note: Smart storage pooling is not supported on Linux Tiger Clients and they always mount theindividual volumes only.

The smart storage pooling add-on allows you to unite the volumes shared by the storage server intoa single virtual volume - the storage pool - that Windows and Apple Mac Tiger Clients can accessthrough a universal mount point. The pool size equals the sizes of all volumes that comprise it andpresents their existing folder structures as one merged folder structure. Volumes can contain dataprior to uniting them in a storage pool and it will remain visible in the pool. Similarly, when thepool is disbanded (by disabling smart storage pooling), all data remain on the respective Tiger
Store volume and is accessible through the volume itself.
When enabling smart storage pooling on volumes that already contain data, it is possible ambiguityof file objects to occur i.e. files/folders with one and the same name to exist in exactly the same
location on two or more volumes in the pool. For more details, refer to “Files and Folders
Ambiguity” on page 43.
By default, when writing new data on the pool, Tiger Store tries to store it on the same file systemon which the containing folder is stored. In case you write new data on the root of the storage pool,
Tiger Store creates it in the root of the shared volume that has more free space. You can change thisdefault behaviour, by applying a data distribution policy. For more details, see “Data Distribution
within the Storage Pool” on page 41.
To enable smart storage pooling, there must be at least two shared volumes available. While smart
storage pooling is enabled, you can set any volume in the pool to Private or Offline and clients willcontinue to mount the pool as long as at least one of the volumes in it is shared, but will not be able
to access data stored on volumes that are not shared.
You can enable and disable smart storage pooling at any time as long as Tiger Bridge’s replication
is not currently enabled. You cannot enable smart storage pooling if workspace quotas are enabledin Tiger Spaces. Mac OS X and Windows Tiger Clients will detect that they should mount either theindividual volumes or the pool, only on the next attempt to mount the Tiger Store storage.
Options you might want to configure after enabling/disabling smart storage pooling include
volume mount location for the pool, Tiger Bridge data replication and space reclaiming.

Enable/Disable Smart Storage Pooling
To enable/disable smart storage pooling:
Note: You cannot change smart storage pooling settings, while Tiger Bridge data replication isenabled.

40

Data Distribution within the Storage Pool

1. In the left pane of the web interface, click Shared Volumes.
2. In Smart Storage Pooling, do one of the following:• Select the “Enable smart storage pooling” check box, to unite all shared volumes in a pool.
Note: You cannot enable smart storage pooling if quotas are enabled in Tiger Spaces.

• Clear the “Enable smart storage pooling” check box, to disband the volume pool and let Tiger
Clients access the individual volumes instead.

Data Distribution within the Storage Pool
By default, when writing new data on the pool, Tiger Store tries to store it on the same file systemon which the containing folder is stored. In case you write new data in the root of the storage pool,
Tiger Store creates it in the root of the volume that has more free space.
You can change this default behaviour for newly created folders, by applying a data distribution
policy to a folder (the root of the volume pool or any folder in the pool):
Balance by size — creates the folder on the volume in the storage pool, which has more freespace.
Balance by count — creates the folder on the volume in the storage pool, which has theminimal number of folder entries.
Note: Files are always stored on the volume of their parent folder regardless of the policy you
apply.

To apply one or the other of the above policies, you should create a file with the name of the policyin the root of the storage pool or in any of its subfolders, thus instructing Tiger Store to calculate
either the free space or the number of folders on each volume in the pool and only after that tocreate the new folder on the volume that matches the policy. Should the policy instruct Tiger Storeto create the new folder not on the volume containing the parent folder, but on another volume,
Tiger Store replicates the entire folder structure from the root of the volume pool to the newly
created folder so that the path used to access it would be the same as if accessing it from the parent
41

Smart Storage Poolingfolder. For example, if on one shared volume you have a folder “Projects” that contains threesubfolders - “May”, “June” and “July”, and you set the creation behaviour of folder “June” to use
the Balance by count policy, when you create a new folder “Drafts” in the “June” folder, and it needs
to be stored on another volume, because there are less file objects on it, Tiger Store will create in
the root of the other volume, a folder “Projects” containing just the folder “June” with a subfolder“Drafts”. The policy is valid just for the folder containing the respective policy file and is not appliedrecursively to its sub-folders i.e. if you create new folders in the folder “Drafts”, which doesn’t
contain a policy file, the new folders will be stored on the second volume.
If the policy file is missing or both files are stored in the root of the volume pool, Tiger Storeassumes that the default behaviour should be used i.e. the folder should be created on the same filesystem on which the containing folder is stored or, in case this is the root of the volume pool - on
the volume that has more free space.
Note: You can create the policy file from any connected Tiger Client that can mount the pool or
the volumes in it.

To set policy for newly created folders from Windows:
1. In command prompt, navigate to the folder where you want to create the policy file (the root ofthe volume pool or a subfolder in the pool).
2. Do one of the following:• To set balance by size policy, execute the following command:
type NUL > .pool_balance_size• To set balance by count policy, execute the following command:
type NUL > .pool_balance_count

The file is created in the specified location and Tiger Store is instructed to create new folders inthis location based on the rules of the selected policy.
To set policy for newly created folders from Mac OS X and Linux:
1. In Terminal/command-line, navigate to the folder where you want to create the policy file (theroot of the volume pool or a subfolder in the pool).
Note: As smart storage pooling is not supported on Linux, to create the policy file in the rootof the volume pool, simply create it in the root of one of the volumes in it, making sure that
another policy file doesn’t exist in the root of the other volumes in the pool.

2. Do one of the following:• To set balance by size policy, execute the following command:
touch .pool_balance_size

42Files and Folders Ambiguity• To set balance by count policy, execute the following command:
touch .pool_balance_count

The file is created in the specified location and Tiger Store is instructed to create new folders inthis location based on the rules of the selected policy.

Files and Folders Ambiguity
As Tiger Store lets you unite in a virtual volume pool volumes that already contain data, it ispossible ambiguity of file objects to occur i.e. files/folders with one and the same name to exist inexactly the same location on two or more member volumes. Additionally, Linux Tiger Clients canalso contribute to file/folder ambiguity as they always mount the individual volumes and there’s no
way to prevent them from creating a folder/file with one and the same name in exactly location on
more than one of the volumes.
Tiger Store discerns three types of ambiguity:
folder ambiguity — folders with one and the same name existing in exactly the same location
on two or more volumes in the pool - for example, a folder “Work” in the root of two sharedvolumes.
file ambiguity — files with one and the same name existing in exactly the same location on two
or more volumes in the pool - for example, a file “Work” in the root of two shared volumes in thepool.
combined ambiguity — a file and a folder with identical names existing in exactly the same
location on two or more member volumes in the pool - for example, a folder “Work” and a file
“Work” in the root of two volumes in the pool.
Although no data is lost after enabling smart storage pooling, the operating system does not allow
two or more files/folders with exactly the same name to coexist in the same location.

When ambiguity occurs with folders, Tiger Store simply displays only one folder in the storage pooland it contains the merged contents of all ambiguous folders with the same name. Still, thedisplayed folder has the attributes of the ambiguous folder that has been most recently modified.
For example, if a folder “Work” with Hidden attributes is stored in the root of volume A and has
been most recently modified, and a folder “Work” with Read-only attributes is stored in the root ofvolume B, the folder “Work” in the root of the storage pool has Hidden attributes. Additionally, if
you attempt to delete an ambiguous folder, all folders with the same name are deleted from theirvolumes.
When ambiguity occurs at file level, Tiger Store displays the ambiguous file with latest modification time stamp and hides the other instances. When performing a file operation on an ambiguous

43

Smart Storage Poolingfile in the file browser of your operating system, you can expect the following:• deleting the ambiguous file that is shown in the storage pool deletes all other ambiguous files aswell;• renaming the ambiguous file that is shown in the pool renames all other ambiguous files as well;• moving an ambiguous file, moves only the file displayed in the pool and deletes the otherambiguous files with the same name;In the case of combined ambiguity, Tiger Store always displays the folder and hides the file withthe same name. When performing a file operation, Tiger Store performs it only on the folder andignores the files with the same name in the same location.

Resolve Ambiguities
It is highly advisable to resolve all ambiguities in your pool. You can resolve ambiguities in the filebrowser of any Tiger Client that has mounted the pool. On Mac OS X and Windows Tiger Clients,
you should first disable smart storage pooling and mount the individual volumes. To resolve
ambiguities from Linux Tiger Clients, there’s no need to disable smart storage pooling. You canresolve ambiguities in the following ways:• by deleting, renaming or moving the ambiguous file/folder (file ambiguity, folder ambiguity andcombined ambiguity);• by unifying the attributes of the ambiguous folders (folder ambiguity);
Important: When renaming or moving an ambiguous file, you should take care not to create a
new ambiguity.

To resolve ambiguity in a Tiger Client’s file browser:
1. (if you resolve ambiguities from Mac OS X or Windows) In the Shared Volumes page, clear the“Enable smart storage pooling” check box, to disband the volume pool and let Tiger Clients
access the individual Tiger Store volumes.

Note: You cannot change smart storage pooling settings, if Tiger Bridge data replication isenabled.

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Files and Folders Ambiguity

2. In the file browser of your operating system, open one of the member volumes to the ambiguous file/
folder and do one of the following:• delete, rename or move to another location the ambiguous file/folder;• change the ambiguous folder’s attributes to match the attributes of the other ambiguous folders withthe same name;
3. Repeat the above step until all ambiguities in the pool are resolved.
4. (optional, if you have disabled smart storage pooling) In the Shared Volumes page, select the“Enable smart storage pooling” check box, to unite the available Tiger Store volumes in a pool.

45

Smart Storage Pooling46

Manage the Tiger Store Storage

View Storage Information . . . . . . . . . . . . . . . . . . . . . . . 49
Share or Unshare Volumes
Make a Volume Offline. . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . . . . . 53

Set Volume Mount Location (Windows Only) . . . . . . . . . . 53
Create New Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Manage Dynamic Disks Connected to the Appliance . . . . . 66
Rename a Tiger Store Volume . . . . . . . . . . . . . . . . . . . . 67
Storage Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . 69

Share a Volume as a SMB/CIFS Share . . . . . . . . . . . . . . . 71

Manage the Tiger Store Storage

For the purposes of the Tiger Store workflow, you can manage the volumes accessible to the storage
server in the following ways:• Share/unshare a volume (see “Share or Unshare Volumes” on page 51).
• Make a volume offline (see “Make a Volume Offline” on page 53).
• Set volume mount location on Windows Tiger Clients (see “Set Volume Mount Location(Windows Only)” on page 53).
Additionally, depending on whether you use the software-only version of the product or a Tiger
Store appliance, you can perform some or all of the following operations on volumes, connected tothe storage server:• Rename a volume (see “Rename a Tiger Store Volume” on page 67).
• Create a new volume or create/re-build a RAID on appliances exporting their own storage (see“Create New Volume” on page 55).
• Manage dynamic disks seen by Tiger Store appliances managing external volumes (see “Manage
Dynamic Disks Connected to the Appliance” on page 66).
• Perform maintenance operations on a volume:• Check and repair the file system of a volume (see “Check and Repair The File System” on page69).
• Enable/disable auto-defragmentation of the shared volume(s) (see “Volume Defragmentation”
on page 69).
• Manually defragment a shared volume, when auto-defragmentation is disabled (see “Manually
Defragment a Tiger Store Volume” on page 70).
• Export a volume or a folder on it as a SMB/CIFS share to computers that don’t have the Tiger
Client software installed (see “Share a Volume as a SMB/CIFS Share” on page 71).
Some of the above operations on the shared storage require higher protection. That is why before
you perform them, you may have to unshare the volume for Tiger Clients, enter Maintenance modeor even shut down one of the nodes of a Tiger Store storage server with two server nodes. Entering
Maintenance mode automatically disconnects all client computers from the shared volumes, thatis why it is advisable to make sure that no file operation is being interrupted by entering
Maintenance mode. After exiting Maintenance mode client computers are not automaticallyreconnected to the shared volume and have to manually connect to the storage server in order tomount the volume(s).
Important: If the storage server is rebooted while in Maintenance mode, any maintenance
operation going on at the moment is canceled and clients can reconnect to Tiger Store.

48

View Storage Information

View Storage Information
View Shared Volumes Details
You can view details about volumes shared to Tiger Clients in the Shared Volumes page of the webinterface. If smart storage pooling is disabled for Tiger Store, it displays all shared Tiger Store
volumes as separate volume tiles. If smart storage pooling is enabled, it displays the volume tile ofthe virtual volume. You can view the following details:• Volume name.
• Pie chart of the volume capacity with free and used space statistics.
• File system details - number of files and folders on the volume, and fragmentation statistics.
• Number of connected clients.
• Default mount location of the volume on all Windows Tiger Clients.

View All Volumes Details
In the Volumes page (Storage Management | Volumes) each volume seen by Tiger Store ispresented with a separate tile, even if smart storage pooling is enabled on Tiger Store. The volume
tile in the Volumes page gives you information about the file system, size, partition and disk type,49

Manage the Tiger Store Storage

the capacity of the volume, the free and used space on it as well as the mode of the volume for Tiger
Clients (shared, offline or private).

Viewing Disks Details
Note: This view is available only on Tiger Store appliances, which manage external storage.

You can view details about the disks accessible to Tiger Store in the Disks page (Storage
Management | Disks).
In the Disks page each accessible disk is represented with a separate tile, that gives you information
about the disk capacity, status, type and partition(s).

Note: To view disk details on a storage server with two server nodes, when both of them areturned on, you should view the Disks page in node view of the respective node (HA Nodes | ManageNode).

View Storage Chassis Details
Note: This view is available only on Tiger Store appliances, which manage internal storage only.

In the Chassis page (Storage management | Chassis) each available chassis is represented with aseparate tile, that gives you information about the RAID level and status, the number of drives

50

Share or Unshare Volumes

comprising the RAID, the total capacity of the RAID and the temperature reported by the RAID
controller:

Note: If the RAID initialization has been halted or interrupted for some reason, a button Resume
appears in the chassis’ tile, allowing you to resume the RAID initialization process.

Share or Unshare Volumes
Volumes in the Tiger Store network can have one of the following states:
Shared — the volume can be mounted only on Tiger Clients;
Note: If smart storage pooling is enabled (see “Smart Storage Pooling” on page 39), the pool
mounts on Tiger Clients only if at least one of its volumes is shared.

Private — the volume is accessible only to the storage server and neither Tiger Clients, norcomputers without the Tiger Client software can mount it and work with it;
Offline — the volume is not managed by Tiger Store and can be mounted by any computer thatsees it;
Note: This option is not available on Tiger Store appliances exporting their own disk array to Tiger
Clients.

You can choose which of the volumes managed by the storage server to share to Tiger Clients (bymaking them shared) and which ones to computers without the Tiger Client software installed (bymaking them offline). You cannot share a Private volume that is currently used as a replication
target by Tiger Bridge. To share such a volume, first disable Tiger Bridge replication on it.
Whenever you perform a maintenance operation like checking and repairing the file system of a
volume, instead of disconnecting Tiger Clients from all shared volumes by entering Maintenancemode, you can unshare the volume on which you will perform the respective maintenance
operation and after that share it again. You can also set a volume to Private, in order to use it as a
replication target for Tiger Bridge. In this case, you cannot share the volume to Tiger Clients until
you disable Tiger Bridge replication on it.

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Manage the Tiger Store Storage

To share a volume to Tiger Clients:
Important: If you share an Offline volume, all non-Tiger Client computers that access it will
dismount it and will lose any unsaved data on that volume.

1. In the left pane of Tiger Store’s web interface, click Storage Management and then Volumes.
2. In the Volumes page, find the tile of the private/offline volume, which you want to share and in

the drop-down box select Shared.

Note: You cannot share a volume if the product is not activated.

3. Confirm that you want to share the volume to Tiger Clients.

The volume is shared to all Tiger Clients that have access to it.
To make a volume Private for the storage server:
Important: If you make Private an Offline volume, all non-Tiger Client computers that access it
will dismount it and will lose any unsaved data on that volume.

1. In the left pane of Tiger Store’s web interface, click Storage Management and then Volumes.
2. In the Volumes page, find the tile of the volume, which you want to unshare and in the drop-

down box select Private.

3. Confirm that you want to make the volume Private for the storage server.

The volume is made Private for the storage server and all computers that had access to it (Tiger
Clients or non-Tiger Clients) can no longer mount it.

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Make a Volume Offline

Make a Volume Offline
Note: This option is not available on Tiger Store appliances exporting their own disk array to Tiger
Clients.

By default, Tiger Store manages all volumes that the storage server is connected to. Whether or not
the storage server shares them to Tiger Clients, these volumes are protected and cannot bemounted by computers that don’t run the Tiger Client software, even though they may have accessto these volumes. To let non-Tiger Client computers work and mount volumes that Tiger Store sees,
you should remove Tiger Store’s protection over them. You can do this by making them Offline. An
Offline volume is accessible to any computer that sees that volume.
Important: As offline volumes are not protected by Tiger Store, you should take care not to let
more than one computer to mount them at a time in order to prevent data corruption on them.

To make a volume offline (remove Tiger Store protection):
Important: If you make a shared volume Offline, all Tiger Clients that access it will dismount it
and will lose any unsaved data on that volume.

1. In the left pane of Tiger Store’s web interface, click Storage Management and then Volumes.
2. In the Volumes page, find the tile of the volume, which you want to make offline and in the drop-

down box select Offline.

Note: You cannot set to Offline a volume that is currently used as a replication target by Tiger
Bridge. To make the volume Offline for the appliance, you must first disable Tiger Bridge
replication on it.

3. Confirm that you want to make the volume Offline.

The volume is made Offline and all non-Tiger Client computers that see it can mount it.

Set Volume Mount Location (Windows Only)
By default, each Tiger Store volume uses Automatic mount location on all client computers:• Windows - the first available drive letter.
• Mac OS X - /Volumes.

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Manage the Tiger Store Storage• Linux - /mnt directory with an automatically created symbolic link /Volumes, which points to the/mnt directory.
In the web interface of Tiger Store, you can specify a preferred drive letter as mount location of a
Tiger Store volume on all Windows machines. This way, you can make a volume to be mounted in
one and the same location on all Windows machines that see it.
Note: If you specify a drive letter as default mount location, but this drive letter is already in use
on a Windows Tiger Client computer, it uses Automatic as mount location setting.

You can also overwrite this setting for a particular Windows Tiger Client, by specifying different
drive letter as default mount point on this computer. For more information, refer to the “Tiger
Client User’s Guide”.
To set default mount location on Windows Tiger Clients:
1. In the left pane of Tiger Store’s web interface, click Shared Volumes.
2. In the tile of the selected volume, click the link next to Mount Location.

54

Create New Volume

3. In the Mount Location dialog, do one of the following:• Select Automatic to let the volume mount on Tiger Clients using the first available drive letter.
• Select Drive Letter and in the drop-down box select a drive letter.
4. Click OK.

The volume is mounted in the new mount location on Tiger Clients only after they remount it.

Create New Volume
The steps for creating a new volume differ depending on whether your storage server runs asoftware-only version of Tiger Store or you use a Tiger Store appliance.
On Tiger Store appliances exporting their own disk array to Tiger Clients, you can only create a new
RAID on the chassis of the appliance or re-build an existing RAID. See “Manage RAID” on page 62.

Create New Volume (Software-only version)
You can create a new volume on the computer that is storage server after you enter Maintenance
Mode. Entering Maintenance mode automatically disconnects all Tiger Clients from the sharedstorage and stops any file operation going on at the moment.
You can also create a new volume on the disks of a volume seen by the storage server from any nonTiger Client computer that sees these disks, as long as the volume is made Offline in the Tiger Store
interface (see “Make a Volume Offline” on page 53).

55

Manage the Tiger Store Storage

To create a new volume:
1. In the left pane of the web interface, click System and then Maintenance.
2. In the Maintenance page, click Enter Maintenance Mode and then confirm that you want toenter Maintenance mode.

The storage server automatically disconnects all Tiger Clients currently accessing the volumes.
Important: If you exit Maintenance mode or the storage server is rebooted while in
Maintenance mode, any maintenance operation going on at the moment is canceled and clientscan re-connect to Tiger Store.

3. On the storage server, create the new volume, following the steps described in your OS

documentation.
4. In the left pane of the web interface, click System and then Maintenance.
5. In the Maintenance page, click Exit Maintenance Mode.

6. In the left pane of the web interface, click Storage Management and then Volumes.
7. Do one of the following:• to share the volume to Tiger Clients, in the tile of the newly created volume, click Shared.
• to let non-Tiger Client computers access the volume, in the tile of the newly created volume,
click Offline.

56Create New Volume

Create New Volume on a Tiger Store Appliance
Note: On Tiger Store appliances exporting their own disk array to Tiger Clients, you can only
create a new RAID on the chassis of the appliance or re-build an existing RAID. See “Manage RAID”
on page 63.

You can create a new volume in the web UI of a Tiger Store appliance managing external storage.
You can create either a simple GPT volume (on a single disk) or an NTFS striped volume (onmultiple disks). The new volume can be on disks that are not part of any volume or on the disks ofan existing volume. When you create a new volume on the disks of an existing volume, you need toclean the disks of their storage type (basic or dynamic). For more information, refer to “Clean
Disks” on page 57. When creating an NTFS striped volume, you can set the stripe chunk size of the
new volume.
You can also create a new volume on the disks of a volume seen by Tiger Store from any non-Tiger
Client computer that sees these disks, as long as the volume is made Offline in the Tiger Store
interface (see “Make a Volume Offline” on page 53).

Clean Disks
To create a new volume on the disk(s) of an existing volume, you should first clean the disks of theirstorage type. By cleaning a disk from its storage type you destroy the existing volume and all dataon it. When the disks, on which you want to create a new volume in Tiger Store’s web UI, are notpart of an existing volume, there’s no need to clean them.
On appliances with two server nodes, you can clean a volume’s disks or create a new volume incluster view (the appliance’s web UI), but only one of the server nodes must be online. When bothserver nodes of your appliance are online, before proceeding you should shut down one of theserver nodes.
Important: Cleaning a disk is an operation that requires entering Maintenance mode. Entering
Maintenance mode automatically disconnects all client computers from the shared storage andstops any file operation going on at the moment.

To clean a disk of its storage type:
1. In the left pane of the web interface, click System and then Maintenance.
Important: On appliances with two server node, both of which are online, before entering
Maintenance mode in cluster view, you must first shut down one or the other server node in
node view of the web interface.

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Manage the Tiger Store Storage

2. In the Maintenance page, click Enter Maintenance mode and confirm then confirm that you wantto enter Maintenance mode.

The appliance automatically disconnects all Tiger Clients currently accessing the volumes andthe button changes to Exit Maintenance mode.
Note: If you exit Maintenance mode or the appliance is rebooted while in Maintenance mode,
any maintenance operation going on at the moment is canceled and clients can re-connect toTiger Store.

3. In the left pane of Tiger Store’s web interface, click Storage Management and then Disks.
4. In the Disks page, select the tile of the disk that you want to clean and click Clean Disk in themenu on top of the page.

Tiger Store cleans the selected disks of their storage type and when the operation finishes
updates their tiles with type “Unknown”.
Tip: You can view the operation progress in the band at the top of the page.

5. Do one of the following:• Without exiting Maintenance Mode, proceed to create a new volume on the cleaned disk(s).
• Exit Maintenance Mode (go to System | Maintenance, and click Exit Maintenance Mode) to letclient computers connect to the shared volumes again.

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Create New Volume

Create New Basic GPT Volume
Important: Creating a new volume is an operation that requires entering Maintenance mode.
Entering Maintenance mode automatically disconnects all client computers from the sharedvolumes and stops any file operation going on at the moment.

To create a new basic GPT volume:
1. In the left pane of the web interface, click System and then Maintenance.
Important: On appliances with two server node, both of which are online, before entering
Maintenance mode in cluster view, you must first shut down one or the other server node in
node view of the web interface.

2. In the Maintenance page, click Enter Maintenance mode and confirm then confirm that you wantto enter Maintenance mode.

The appliance automatically disconnects all Tiger Clients currently accessing the volumes andthe button changes to Exit Maintenance mode.
Note: If you exit Maintenance mode or the appliance is rebooted while in Maintenance mode,
any maintenance operation going on at the moment is canceled and clients can re-connect toTiger Store.

3. In the left pane of Tiger Store’s web interface, click Storage Management and then Disks.
4. Select the tile of the disk on which you want to create the new basic GPT volume and click Create

Volume.

Note: The disk you have selected must be with “Unknown” type, designating it’s cleaned of its
storage type formatting.

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Manage the Tiger Store Storage

5. In the Volume dialog, specify the name of the new volume and click OK.

6. Exit Maintenance Mode (in System | Maintenance, click Exit Maintenance Mode) to let Tiger

Clients connect to the shared volumes again.
7. Do one of the following:• to share the volume to Tiger Clients, in the tile of the newly created volume, click Shared.
• to let non-Tiger Client computers access the volume, in the tile of the newly created volume,
click Offline.
8. On an appliance with two server node, manually turn on the other server node by clicking its

power button on the front panel of the appliance.

Create New Striped GPT Volume
Important: Creating a new volume is an operation that requires entering Maintenance mode.
Entering Maintenance mode automatically disconnects all client computers from the sharedvolumes and stops any file operation going on at the moment.

To create a new striped GPT volume:
1. In the left pane of the web interface, click System and then Maintenance.
Important: On appliances with two server node, both of which are online, before entering
Maintenance mode in cluster view, you must first shut down one or the other server node in
node view of the web interface.

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Create New Volume

2. In the Maintenance page, click Enter Maintenance mode and confirm then confirm that you wantto enter Maintenance mode.

The appliance automatically disconnects all Tiger Clients currently accessing the volumes andthe button changes to Exit Maintenance mode.
Important: If you exit Maintenance mode or the appliance is rebooted while in Maintenancemode, any maintenance operation going on at the moment is canceled and clients can reconnect to Tiger Store.

3. In the left pane of Tiger Store’s web interface, click Storage Management and then Disks.
4. Select the tiles of the disks on which you want to create the new striped volume and click Create

Stripe.
Note: The disks you have selected must be with “Unknown” type, designating they are cleanedof their storage type formatting.

5. In the Volume Name dialog, specify the name of the new volume.

6. (optional) In Stripe Chunk Size, select the desired value.
Note: If you don’t make a selection, Tiger Store uses the default stripe chunk size of 64KB.

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Manage the Tiger Store Storage

7. Click OK.

Tiger Store creates a new striped volume on the selected disks.
8. Exit Maintenance Mode (in System | Maintenance, click Exit Maintenance Mode) to let Tiger

Clients connect to the shared volumes again.
9. Do one of the following:• to share the volume to Tiger Clients, in the tile of the newly created volume, click Shared.
• to let non-Tiger Client computers access the volume, in the tile of the newly created volume,
click Offline.
10. On an appliance with two server node, manually turn on the other server node by clicking its

power button on the front panel of the appliance.

Manage RAID
Note: You can create a new RAID or re-build an existing RAID through the Tiger Store webinterface only on appliances exporting their own storage.

Create a New RAID
Note: This option is available only on Tiger Store appliances, exporting their own disk array.

You can create a new RAID on the disks of the main chassis or the expansion chassis. For the purpose,first you have to destroy the existing RAID (if any) and then create the new RAID, choosing between thefollowing RAID types:• RAID 5 (default) - provides optimal performance and allows the RAID to operate with one failed
drive;• RAID 6 - provides improved fault tolerance, allows the RAID to operate with up to two failed drives;• RAID 0 - provides maximum speed;
Important: All data on the disks will be lost after creating a new RAID. That is why it is advisableto back it up before creating the RAID.

62

Create New Volume

To create a new RAID:
1. In the left pane of the web interface, click System and then Maintenance.
2. In the Maintenance page, click Enter Maintenance mode and confirm then confirm that you wantto enter Maintenance mode.

All connected Tiger Clients are automatically disconnected from the storage and any file
operation going on at the moment is canceled.
Important: If you exit Maintenance mode or the appliance is rebooted while in Maintenancemode, any maintenance operation going on at the moment is canceled and clients can reconnect to Tiger Store.

3. In the left pane of the web interface, click Storage Management and then Chassis.
4. In the Chassis page, find the tile of the chassis whose RAID you want to destroy and click Destroy

RAID.

5. Click Continue to confirm that you want to destroy the RAID.

Tiger Store destroys the RAID.

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Manage the Tiger Store Storage

6. In the tile of the chassis, whose RAID you have just destroyed click Create RAID.

Note: The Create RAID button is not available if Tiger Store is not operating in MaintenanceMode.

7. In Create New RAID Options dialog, select the RAID type and click Continue.

8. When the newly created RAID appears as a volume in the Volumes page, exit Maintenance mode(in System | Maintenance, click Exit Maintenance Mode) and share the new volume to Tiger
Clients.

Re-build Existing RAIDThe RAID controller of Tiger Store appliance exporting its own storage reports the RAID status in theVolume tile of the respective chassis:• Online64Create New Volume• Degraded - a drive has failed and the RAID needs to be re-built• Rebuilding - the RAID is in the process of re-building
Note: If the re-building of the RAID has been interrupted, the status displayed is “Degraded(Rebuild - Halted)“.

Depending on how your RAID is configured, you can replace one (RAID5) or two (RAID6) failed
hard disks, while the appliance is operating and no data on the RAID will be lost (refer to theappliance Assembly Guide for information about replacing a failed RAID drive). Once you replace
the failed drive(s), you must re-build the RAID, following the steps below.
To re-build the RAID:
1. In the left pane of the web interface, click Storage Management and then Chassis.
2. In the tile of a volume with degraded RAID status, click Rebuild.

While the RAID is being re-built, it is still available to Tiger Clients although with decreased
performance. You can pause the RAID re-building and then resume it again.

Import RAID
Note: This option is available only on 3U Tiger Store appliances with hardware version 3.0
exporting their own storage.

If the RAID controller of your Tiger Store appliance fails to detect its disks (they are reported as
Foreign), you can import the RAID, following the steps below.

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Manage the Tiger Store Storage

To import the RAID:
1. In the left pane of the web interface, click Storage Management and then Chassis.
2. In the tile of a volume whose disks are reported as Foreign, click Import RAID.

Manage Dynamic Disks Connected to theAppliance
Note: Tiger Store appliances exporting their own storage cannot have access to dynamic disks.

When you connect your appliance to an already formatted striped volume, it is possible that Tiger
Store doesn’t recognize the LDM configuration of the volume’s dynamic disks and they appear as
Foreign. To be able to manage the striped volume, you should import its disks.
Important: Once you import the disks on Tiger Store, you may have to import them on eachcomputer that has previously seen the striped volume.

You may also have to reactivate dynamic disks that are with Offline or Missing status on theappliance, in order to manage them.
To import foreign disks:
1. In the left pane of the web interface, click Storage Management and then Disks.
2. In the tile of a Foreign disk, click “Import this disk”.

3. Confirm that you want to import the selected disk on Tiger Store.

Tiger Store imports all dynamic disks comprising the striped volume.

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Rename a Tiger Store Volume

Note: To let Windows SAN Tiger Clients access the striped volume, you should import its disks
in Windows Disk Management on each Windows SAN Tiger Client too.

To reactivate dynamic disks:
1. In the left pane of the web interface, click Storage Management and then Disks.
2. In the tile of a disk with Offline/Missing status, click “Reactivate this disk”.

Tiger Store reactivates all disks with Offline/Missing status in the same group.

Rename a Tiger Store Volume
The name of each volume, managed by Tiger Store, is used as its label on client computers. You canchange the name of a shared volume at any time. Computers that have mounted a shared volume
with its old name can see it with its new name only after reconnecting to the storage server.
Note: When smart storage pooling is enabled on the appliance, the name of the pool is used asa label of the virtual volume (by default this is “Pool”). You cannot rename a storage pool.

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Manage the Tiger Store Storage

To rename a Tiger Store volume:
1. In the left pane of the web interface, click Shared Volumes.
2. Click the name of the volume/pool in the tile of a shared volume.

3. In the Rename dialog, enter a new name of the volume/pool and click OK.

Note: In case you need to immediately rename the volume again, wait for the web interface
to refresh automatically with the latest volume name, before assigning a new one. Otherwise it
is possible Tiger Store to revert to the last saved name.

The new volume name is displayed on client computers only after they remount the volume.

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Storage Maintenance

Storage MaintenanceCheck and Repair The File System
Note: On Tiger Store appliances, request assistance from the Tiger Technology support forchecking and repairing the file system of a volume.

It is advisable to use the operating system tools, like chkdsk, for checking and repairing the filesystem of a volume. Before you proceed, make sure that Tiger Clients do not have access to thevolume, by making it Private for the storage server. Once the file system of a volume is repaired,
you can share it to Tiger Clients again.
Note that checking and repairing the file system of a Private volume, which is currently used as a
Tiger Bridge replication target, pauses Tiger Bridge’s replication & tiering until this maintenance
operation finishes.

Volume Defragmentation
Tiger Store’s defragmentation engine is designed not only to reduce the fragmentation of the filesystem, but also to optimize the processing of file sequences on the shared volumes. By default,
Tiger Store’s auto-defragmentation is enabled. It defragments data on the shared volume(s) only
when the system is in idle state (overall traffic to the shared storage doesn’t exceed 10MB/s for atleast 30 minutes) and automatically pauses, when traffic above this threshold is detected. You candisable auto-defragmentation and run defragmentation manually from the web interface instead.
Note: You cannot run defragmentation (automatic or manual) on a private volume (volume thatis not shared to Tiger Clients).

To enable/disable auto-defragmentation:
1. In the left pane of the web interface, click Shared Volumes.
2. In the Auto-defragmentation field, do one of the following:• Select the “Enable automatic defragmentation” check box, to enable auto-defragmentation of
the volume.
• Clear the “Enable automatic defragmentation” check box, to disable auto-defragmentation of
the volume.
3. Click Continue to Confirm the selected option.
69

Manage the Tiger Store Storage

Manually Defragment a Tiger Store Volume
If you have disabled Tiger Store’s automatic defragmentation (see “Volume Defragmentation” onpage 69), it is advisable that you perform manual defragmentation of the volume(s) when needed.
You can keep track of the fragmentation of each Tiger Store volume in the Volume tile - it displays
information about both data fragmentation and file fragmentation. Both values show thefragmentation level of data on the disk, but using different measuring systems. Data fragmentation
lists the amount of fragmented data in bytes, while file fragmentation lists the number offragmented files. Manual defragmentation can be stopped at any time.
To manually defragment a Tiger Store volume:
1. In the left pane of the web interface, click Shared Volumes.
2. In the tile of a selected volume, click Defragment.

Important: When smart storage pooling is enabled, to manually defragment the volumes
comprising the pool, you must first disable smart storage pooling (see “Enable/Disable Smart
Storage Pooling” on page 40).

While the process is running, the Volume tile displays the defragmentation progress percentage
and allows you to stop the defragmentation by clicking Stop Defrag.

70

Share a Volume as a SMB/CIFS Share

Share a Volume as a SMB/CIFS Share
The web interface of Tiger Store on appliances allow you to export a shared volume (or a folder onit) as a SMB/CIFS share to computers on the network that don’t have the Tiger Client software
installed. You can export as many shares as you like or remove any one of them at any time. The
exported shares are accessible to all computers on the same LAN segment, by typing the name/IP
address of the appliance in the file explorer of the operating system.
By default, the newly created SMB/CIFS share is accessible with “Full access” permissions toeveryone. You can change the access permissions to the share for Everyone (domain or workgroupusers) in the web interface of Tiger Store.
Note: To change the name of a share, you should first remove it then re-create it with its newname.

To create a SMB/CIFS share on a Tiger Store volume:
1. In the left pane of the web interface, go to System | SMB/CIFS Sharing and click Share a Folder.
2. In Share a Folder, click Browse and browse to the desired volume and select the folder on it.

Tip: To share a whole volume, select the root of the volume.

3. Enter a name of the share and click OK.
Note: If you do not specify a name of the share, it automatically takes the name of the folder.

The share appears in the list of shares. By default, it is accessible to everyone with “Full access”
permissions. To change the share permissions, refer to page 72.

71

Manage the Tiger Store Storage

To remove a SMB/CIFS share of a Tiger Store volume:
1. In the left pane of Tiger Store’s web interface, click System and then SMB/CIFS Sharing.
2. Find the tile of the share that you want to remove and click Stop Sharing.

Important: All LAN clients that are currently accessing the SMB/CIFS share through Tiger
Store lose connection to it and any file operation going on at the moment may fail.

3. Confirm that you want to remove the share.

The share is removed from the list of shares.
To set permissions of a SMB/CIFS share on a Tiger Store volume:
1. In the left pane of Tiger Store’s web interface, click System and then SMB/CIFS Sharing.
2. Find the tile of the share whose permissions you want to set.

3. In the drop-down box, select the respective permissions for Everyone.

The permissions are applied on the next re-mount of the share on non-Tiger Client computers.

72

Manage Tiger Clients

View Tiger Clients Information and Connection Status . . . . . . . . 74
Connect/Disconnect a Tiger Client. . . . . . . . . . . . . . . . . . . . . 76

Specify the Allowed Volumes per Tiger Client . . . . . . . . . . . . . . 76
Restrict Tiger Clients from Manually Disconnecting . . . . . . . . . . 77
View Traffic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Manage Tiger Clients

As a Tiger Store administrator you can manage Tiger Client computers in the following ways:• view connected Tiger Clients and their connection status.
• connect/disconnect a Tiger Client computer from the storage server.
• restrict Tiger Clients from disconnecting from the storage server.
• specify the volumes, which each Tiger Client can mount.
• view traffic information for Tiger Clients (see “View Traffic Information” on page 77).

View Tiger Clients Information and Connection
StatusThe Clients page of the web interface lists all computers on the same network, which run the Tiger
Client driver and are connected to the Tiger Store storage server.
The Clients Information field gives you information about the number of connected SAN and LAN
client computers as well as the number of all disconnected client computers:

Additionally, each Tiger Client is represented by a tile, which gives you information about thename, IP address, operating system of the computer and the version of the Tiger Client driver it is74View Tiger Clients Information and Connection Statusrunning. The tile of a Tiger Client also gives you information about the computer’s connectivity to
the storage server:
The computer is connected as a SAN client.

The computer is connected as a LAN client.

The computer is not connected to the storage server or is
offline.

You can remove the tile of a disconnected Tiger Client computer from the list, when the computer
no longer runs the Tiger Client driver, for example. If the Tiger Client computer you have removed
from the list is online, the Tiger Store computer/appliance is automatically removed from the clientcomputer’s list of storage servers.
To make a removed Tiger Client appear again on the Clients page, on the client computer you must
add the storage server to the list of storage servers and manually connect to it. If the clientcomputer is offline, when you remove it from the Clients page, to make it appear on the Clients
page, once it is turned on again manually connect it to the storage server.
To remove a Tiger Client’s tile from the list of client computers:
1. In the left pane of Tiger Store’s web interface, click Clients.
2. In the tile of a disconnected client computer, click Remove.

The Tiger Client tile is removed from the list.

75

Manage Tiger Clients

Connect/Disconnect a Tiger Client
In the tile of a Tiger Client in the Clients page, you can force disconnect a selected Tiger Client fromthe shared volumes it sees. Vice versa, you can force connect a disconnected Tiger Client computer
as long as it is currently online.
Note: Disconnected Tiger Clients can manually connect to the appliance following the steps in the“Tiger Client User’s Guide”.

To force disconnect a selected client computer:
Important: When you disconnect a Tiger Client from a shared volume, any file operation
performed from that computer on the shared volume will be canceled.

1. In the left pane of Tiger Store’s web interface, click Clients.
2. In the tile of the computer that you want to disconnect, click Disconnect.
Note: The Disconnect button is not present, if the Tiger Client computer has not mounted any
volume.

Tiger Store disconnects the selected Tiger Client from all shared volumes it has mounted.
To force connect a selected client computer:
1. In the left pane of Tiger Store’s web interface, click Clients.
2. In the tile of the computer that you want to connect, click Connect.

The selected Tiger Client computer mounts all volumes it is allowed to mount.

Specify the Allowed Volumes per Tiger Client
By default, each Tiger Client can mount all volumes shared by the storage server. You can restrict
the mounting of certain volumes on a specific Tiger Client computer.
To restrict the mounting of a shared volume on Tiger Client computer:
1. In the left pane of Tiger Store’s web interface, click Clients.
2. In the tile of a Tiger Client computer, click Restricted volumes.
3. In the Restricted Volumes dialog, do one of the following:• Select the check box of a shared volume, to restrict the selected Tiger Client from mounting it.
• Clear the check box of a shared volume, to allow the selected Tiger Client to mount it.
4. Click OK.

76

Restrict Tiger Clients from Manually Disconnecting

Restrict Tiger Clients from Manually
Disconnecting
To ensure that a Tiger Client computer remains connected to the storage server no matter whatuser is currently logged on to it, you can set Tiger Store to require an administrators password eachtime a user attempts to disconnect its computer from Tiger Store. By default, this option isdisabled.
To restrict Tiger Clients from manually disconnecting from the storage server:
1. In the left pane of Tiger Store’s web interface, click Clients.
2. In Clients Restriction, do one of the following:• Select the “Restrict client actions” check box, to require a Tiger Store administrator’s password
when manually disconnecting from the storage server.
• Clear the “Restrict client actions” check box, to allow require a Tiger Clients to manually
disconnect from the storage server.
The option you have selected is applied on each Tiger Client computer once it reconnects to thestorage server.

View Traffic Information
To facilitate you in monitoring the workload of the shared storage and the connectivity withcurrently connected Tiger Clients, Tiger Store’s web interface offers you the Traffic monitoring
tool. You can view data and metadata traffic statistics between the shared volumes and all currently
connected computers for a selected period.
To view traffic information:
1. In the left pane of Tiger Store’s web interface, click Traffic.

The Traffic page appears.
2. In the drop-down box above the graph, select the type of metric:• Volume I/O in MB/s;• Volume I/O in requests/s;• Network I/O in MB/s;• Network packets/s;• Number of open operations;77

Manage Tiger Clients

3. In the drop-down box below the graph, select the time interval for which you want statistics.

The Traffic page displays a graph showing you the statistics for the parameters you’ve chosen in
the respective drop-down boxes.
Tip: Instead of refreshing the web page to update the results displayed, make sure the “Update
automatically” check box is selected, this way allowing the web interface to automatically
update the information displayed.

78

Tiger Bridge Integration

Download and Install Tiger Bridge Configuration . . . . . 80
Download and Install Tiger Bridge Tape Management . 82
Manage Data in The Volume Browser. . . . . . . . . . . . 84

Tiger Bridge on a Storage Server with High Availability

88

Tiger Bridge Integration

Tiger Bridge provides data lifecycle management to your shared storage. With its help you can
automatically or manually replicate and/or archive data, as well as reclaim space on your sharedstorage volumes.
To benefit from Tiger Bridge, you have to install and activate it on your shared storage server. On
a storage server running the software version of Tiger Store, you can install and configure Tiger
Bridge following the steps in the latest version of the Tiger Bridge Administration Guide. UnlessTiger Bridge is already installed on your Tiger Store appliance, you can install it as a firmware
update. Contact Tiger Technology support team for assistance on installing and activating Tiger
Bridge on your Tiger Store appliance.
To configure Tiger Bridge on a Tiger Store appliance, you can use the Tiger Bridge Configuration
application, which provides remote access to Tiger Bridge from any computer on the same networkas the storage server. For more details about downloading and installing the Tiger Bridge
Configuration application, see “Download and Install Tiger Bridge Configuration” on page 80.
Additionally, if you are using a tape library as a target, on Tiger Store appliances you can download
and install on a remote computer the Tiger Bridge Tape Management application, which lets you
manage drives, tapes and the contents on them. For more information, refer to “Download andInstall Tiger Bridge Tape Management” on page 82.
Regardless of your storage server type, you can perform manual Tiger Bridge operations on data on
your shared storage using the Volume Browser. For more information, refer to “Manage Data in
The Volume Browser” on page 84.

Download and Install Tiger Bridge
Configuration
The Tiger Bridge Configuration application provides graphic user interface for activating andconfiguring Tiger Bridge from a remote computer on the same network as the storage server.
To download and install the Tiger Bridge Configuration application:
1. In the web interface of your storage server, click Manage and type the password for the webinterface.
2. Click the Tiger Store logo to load the Downloads page.

80

Download and Install Tiger Bridge Configuration

3. Find the Tiger Bridge Configuration installation file and click Download.

4. When the installation file downloads to your computer, double-click it to start the installationand follow the on-screen instructions.
To run the Tiger Bridge Configuration:
Note: To work with the Tiger Bridge Configuration, you need to run it as administrator.

1. To start the Tiger Bridge Configuration, do one of the following:• Double-click the Tiger Bridge Configuration shortcut on the desktop.
• Navigate to the installation folder of the Tiger Bridge Configuration and double-click
TigerBridgeConfiguration.exe

81Tiger Bridge Integration

2. Enter the IP address of the storage server, on which Tiger Bridge is installed and click Connect.

Important: If your storage server is deployed with high availability, you must enter the IP
address of the current primary node.

Note: The dialog for establishing remote connection to the Tiger Bridge server is not available,
if Tiger Bridge is installed on the computer from which you run the Tiger Bridge Configuration.

3. Refer to the Tiger Bridge Administration Guide for detailed steps on using the application.

Download and Install Tiger Bridge TapeManagement
Tiger Technology’s Tape Management application is designed to work in conjunction with Tiger
Bridge in order to facilitate you in performing the following task:• prepare your tape libraries for work with Tiger Bridge.
• manage and monitor tapes and drives in your libraries.
• explore, manage and download data stored by Tiger Bridge on your tape libraries.
To use the Tiger Bridge Tape Management application on a Tiger Store appliance, you need to
install it on a computer, which is on the same network as the storage server and configure it toaccess the storage server remotely, following the procedures described below.
82

Download and Install Tiger Bridge Tape Management

To download and install the Tiger Bridge Tape Management application:
1. In the web interface of your storage server, click Manage and type the password for the webinterface.
2. Click the Tiger Store logo to load the Downloads page.
3. Find the Tiger Bridge Tape Management installation file and click Download.

4. When the installation file downloads to your computer, double-click it to start the installationand follow the on-screen instructions.
To run the Tiger Bridge Tape Management application:
1. To start the Tiger Bridge Configuration, do one of the following:• Double-click the Tiger Bridge Tape Management shortcut on the desktop.
• Navigate to the installation folder of the Tiger Bridge Tape Management and double-click
TigerBridgeTapeManagement.exe

83Tiger Bridge Integration

2. Enter the IP address of the storage server, on which Tiger Bridge is installed and click Connect.

Important: If your storage server is deployed with high availability, you must enter the IP
address of the current primary node.

Note: The dialog for establishing remote connection to the Tiger Bridge server is not available,
if Tiger Bridge is installed on the computer from which you run the Tiger Bridge TapeManagement.

3. Refer to the Tiger Bridge Tape Management User’s Guide for detailed steps on using theapplication.

Manage Data in The Volume Browser
Note: On a storage server running the software version of Tiger Store, you can also manually
manage data in Windows Explorer, using the Tiger Bridge shell extension. For more details, referto the Tiger Bridge Administration Guide.

The Volume Browser is the place where you can explore data on the shared Tiger Store volumes andmanually perform Tiger Bridge operations on it:• replicate a file or a whole folder.
• reclaim space on the shared storage volumes by replacing a replicated file with a nearline file (astub file linking to the copy of the file on the target).
84

Manage Data in The Volume Browser• retrieve a nearline file or all nearline files in a folder from the target.
• delete a file or a whole folder from both the source and the target.
Important: Depending on the mode in which Tiger Bridge operates, executing this command
either deletes the file just from the source, or both from the source and the target. For more
information, refer to the Tiger Bridge Administration Guide.

• synchronize the contents of the source and the target by rescanning it.
Initiating a task in the Volume Browser always takes precedence over the automatically scheduled
Tiger Bridge tasks. That means that if you choose to manually replicate files through the Volume
Browser, the execution of the operation will begin immediately and will probably pause theautomatic replication queue that is being processed at the moment.
Note: The Volume Browser hides system files such as files associated with the Recycle bin,volume icons, etc.

85

Tiger Bridge Integration

To access the Volume Browser:
In the Shared Volumes page of the web interface, click Browse in the tile of a volume.

The Volume Browser opens.

The left pane allows you to navigate the tree structure of the contents of the volume selected in thedrop-down box.

86Manage Data in The Volume Browser

Note: To explore or manage Tiger Spaces data on the selected volume, select the “Workspaces”
check box next to the Volume drop-down box. To switch the view back to other contents of thevolume, clear the “Workspaces” check box.

By expanding the node of a folder, you can view its hierarchical structure. Clicking an item in thetree view, displays its contents in the right panel.
The file operations you can perform in the Volume Browser depend on the status of the selected
file:
Normal — a file that does not have a copy on the replication target or a file that has been modified
after its last replication (i.e. is subject to replication again);
Replicated — a file that is replicated and exists on both the Tiger Store volume and thereplication target;
Nearline — a stub file pointing to the actual file, which exists only on the target. A nearline filecan be retrieved on the source through the Volume Browser.
Offline — a stub file pointing to the actual file, which exists only on the archival tier of the target.
Processing — Tiger Bridge is currently performing a data lifecycle management operation on
the file/folder.
To perform a manual Tiger Bridge operation on a file/folder, simply select it in the right pane andthen click the respective button in the Volume Browser taskbar. When performing a Tiger Bridge
operation on a folder, you are performing it on all matching files in that folder i.e. for example,
clicking Retrieve for a selected folder will retrieve from the target all nearline files in that folder.
Note: When a manual Tiger Bridge operation is not applicable for a selected file/folder in theVolume Browser, its button in the taskbar is inactive. For example, the button Replicate is inactive
when you have selected a replicated file in the Volume Browser.

Re-scanning Replicated Data
There are some situations in which a replicated file on the target can have no counterpart on the
Tiger Store volume. To allow you to create a nearline file for each file existing on the target, Tiger
Bridge provides you with a mechanism for re-scanning the replicated data. Thus, when Tiger
Bridge detects a replicated file on the target, which does not have a counterpart (a replicated ornearline file) on the Tiger Store volume, Tiger Bridge automatically creates a nearline file in thesource folder.
Note: You can re-scan a whole shared volume or just a folder on it.

87

Tiger Bridge Integration

To re-scan replicated data:
In the taskbar of the Volume Browser, do one of the following:• Click Rescan Volume, to re-scan the whole volume that is selected in the drop-down box of theVolume Browser.
• Browse to and select the folder, whose contents you want to re-scan and then click Rescan
Replicas.

Tiger Bridge on a Storage Server with High
Availability
When your storage server is deployed with high availability, both its server nodes must haveidentical settings in order to provide failover capability. Thus, in order to consistently manage data
lifecycle in case of failover, Tiger Bridge must have identical configuration on both server nodes.
When there are conflicts in the configuration of Tiger Bridge on the two nodes, the HA Nodes pagein the Tiger Bridge field of the node settingsof the web interface displays a warning signcomparison table.
You can resolve these conflicts either by accessing the Tiger Bridge Configuration of one or theother node, or directly in the HA Nodes page of the web interface. When you select to resolve theconflicts in the HA Nodes page, Tiger Store automatically overwrites the Tiger Bridge configurationon the standby node with the settings of the current primary node.

88

Tiger Bridge on a Storage Server with High Availability

To resolve conflicting Tiger Bridge settings in the HA Nodes page:
1. In the left pane of the web interface, click HA Nodes.
2. Next to Tiger Bridge in the node settings comparison table, click Sync.

When Tiger Store overwrites the Tiger Bridge configuration on the standby node with thesettings of the current primary node, the field displays the synchronized settings icon.

89

Tiger Bridge Integration

90

Manage High Availability

Monitor Server Nodes Synchronization. . . . . . . 93

Resolve Conflicting Settings in Node View . . . . . 93

Manage High Availability

To be able to provide constant availability to the shared storage, the two server nodes of your Tiger
Store storage server (be it an appliance with two server nodes or two computers acting as a highavailability cluster) must be online and have identical settings.

Tiger Store is designed in such a way that changes introduced in the cluster view of the webinterface are automatically synchronized among the server nodes as long as both of them areonline. While you can rely on the automatic synchronization of settings between server nodes formost settings, some settings (like firmware version and Tiger Store activation, for example) cannot
be automatically synchronized on both server nodes. Additionally, should you add a second server
node after all the settings have already been configured, you may have to synchronize thesecondary node’s settings manually.

92

Monitor Server Nodes Synchronization

Monitor Server Nodes Synchronization
The HA Nodes page in the web interface allows you to monitor the settings synchronization amongnodes.

It displays the tiles of the available server nodes and a table comparing their settings:- settings are synchronized;- conflicting settings of the two server nodes, but failover can take place;- critical conflict in settings, which does not allow failover to take place;
To resolve conflicting settings, you will have to access the node view of one or the other nodes andmanually change the conflicting setting of the selected node.

Resolve Conflicting Settings in Node View
Note: You can resolve conflicts in the configuration of Tiger Bridge, following the steps in “Tiger
Bridge on a Storage Server with High Availability” on page 88.

93Manage High Availability

To apply changes on a specific server node only, you should access the node view of the web UI,
which displays just the information valid for the node, but not for the cluster. The purpose of thenode view is to allow you to resolve conflicts in those settings of the two nodes that cannot be
synchronized automatically in cluster view (like Tiger Store activation, firmware version, etc.).
Important: When accessing the node view of the web interface, make sure you don’t introducechanges that may lead to conflicts between the two server nodes.

To access the node view of the web UI:
1. In the left pane of the web interface, click HA Nodes.
2. In the tile of the server node, whose web UI you want to access, click Manage Node.

The node view for the selected server node opens in a new tab/window of your web browser.
3. Click Manage and then enter the password for the web interface.
Tip: If you have changed the password for the cluster view of the web interface, while this node
has been online - enter the new password. In other cases enter the default password - admin.

94

System MaintenanceTiger Store Reboot Options . . . . . . . . . . . . . . . . . . . . . . . . 96
Enable/Disable Remote Access to the Appliance . . . . . . . . . . 97
Firmware Update of the Appliance . . . . . . . . . . . . . . . . . . . . 98
Back Up/Restore the Tiger Store Configuration . . . . . . . . . . 101
Configure E-mail Notifications . . . . . . . . . . . . . . . . . . . . . . 103
View Event Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

System Maintenance

The following options facilitate you in maintaining and monitoring the Tiger Store system:• Tiger Store reboot options.
• enabling remote access to a Tiger Store appliance.
• Tiger Store appliance firmware update.
• backing up and restoring the Tiger Store configuration of an appliance.
• e-mail notifications for problems.
• viewing events reports.

Tiger Store Reboot Options
To facilitate you in performing certain tasks and in order not to obstruct users work with theappliance, Tiger Store offers you several reboot options.
You can issue the following commands:• Restart add-on services - restarts all add-on services, installed on the storage server (like auto
defragmentaion, Tiger Bridge, etc.).
• Restart all services - restarts all Tiger Store services and starts them in the correct order, clientsare disconnected from the storage server.
• Full System reboot - Tiger Store automatically disconnects any connected client computer andshuts down, then starts again. Once the system is up again, the web interface is automaticallyrefreshed.
Note: After restarting the appliance, client computers are not automatically reconnected to it.

• Shutdown - Tiger Store automatically disconnects any connected client computer from thestorage server and shuts it down.
Note: On Tiger Store with high-availability add-on activated, when the respective reboot option
is issued in cluster view of the web interface, it applies to both server nodes, and when you issue
the command in node view, it applies to the selected server node only.

Whenever you need to restart or shut down a Tiger Store appliance, it is advisable to do it from the
web interface, instead of pressing the Power or Reset buttons on the back of the appliance.
Important: Some of the Shut down and Reboot commands are not available when maintenance
operations such as Firmware Update are going on at the moment.

96

Enable/Disable Remote Access to the Appliance

To issue a reboot option command:
1. In the left pane of the web interface, click System and then Maintenance.
2. In System Reset, select the desired option in the drop down box and then click the button below

to issue the selected command.

Tip: The button below the drop down box changes according to the selected command.

Enable/Disable Remote Access to the Appliance
For some maintenance operations you may need the assistance of the Tiger Technology support
team. To facilitate them in diagnosing the problem and resolving it, you may have to provide
remote access to the appliance. This is done by enabling the pre-installed software for remoteassistance.
Enable remote access to the appliance only if requested by Tiger Technology support team. Disable
the setting once remote support is no longer needed.
To disable/enable remote access to the appliance:
1. In the left pane of the web interface, click System and then About.
2. Do one of the following:• Select the “Allow remote assistance” check box, to enable remote access to the appliance.

97System MaintenanceNote: Remember to disable this option once your remote session with Tiger Technology
support finishes.

• Clear the “Allow remote assistance” check box, to disable remote access to the appliance.

Firmware Update of the Appliance
You can use the web interface of Tiger Store to update the appliance firmware. You can check thecurrent firmware version in the About page of the web interface.
Note: On appliances with two server nodes, you should check the current firmware version ofeach node in Node view.

Once you receive a firmware update, it is advisable to upload it on your appliance to guarantee its
good functionality. The procedures for performing a firmware update on your appliance differ
depending on whether it features two server nodes or just one. Both server nodes should run thesame firmware version in order to act as a high-availability cluster.
Some firmware updates require that the Tiger Client software also be updated on client computers.
You can update the firmware, when no client computer is connected to the appliance and no othermaintenance operation is going on at the moment. That is why before updating the firmware you
should enter Maintenance mode, which disconnects all client computers.
To upload a firmware update on an appliance with one server node:
Important: The process of firmware update cannot be interrupted or paused. Do not shut downor restart the appliance after a firmware update has begun.

98

Firmware Update of the Appliance

1. In the left pane of the web interface, click System and then Maintenance.
2. Click Enter Maintenance mode and then confirm that you want to enter Maintenance mode.

Important: All connected Tiger Clients will be automatically disconnected from the sharedvolumes and any file operation going on at the moment will be canceled.

3. In Firmware Update, click Browse/Choose File and then browse for and select the filecontaining the firmware update to upload.

4. Click Continue to confirm that you want to perform firmware update.

Tiger Store uploads the firmware on the system hard drive, unpacks it and applies the firmware
update. When the firmware update finishes, the system automatically restarts.

99

System MaintenanceTo upload a firmware update on an appliance with two server nodes:
1. In the left pane of the web interface, click System and then Maintenance.
2. Click Enter Maintenance mode and then confirm that you want to enter Maintenance mode.

Important: All connected Tiger Clients will be automatically disconnected from the sharedvolumes and any file operation going on at the moment will be canceled.

3. In the left pane, go to HA Nodes and in the tile of each server node, click Manage Node.

The node view of each server node opens in a new tab/window of your web browser.
4. In the node view of the first server node, go to System | Maintenance.
5. In Firmware Update, click Browse/Choose file and then browse for and select the file containing

the firmware update to upload.

6. Click Continue to confirm that you want to perform firmware update.
7. In the node view of the second server node, go to System | Maintenance.

100Back Up/Restore the Tiger Store Configuration

8. In Firmware Update, click Browse/Choose file and then browse for and select the file containing

the firmware update to upload.

9. Click Continue to confirm that you want to perform firmware update.

When the firmware update finishes, both server nodes automatically restart.

Back Up/Restore the Tiger Store Configuration
To facilitate you when upgrading your Tiger Store appliance, Tiger Store allows you to back up andthen restore all settings configured in the web interface, thus sparing you the effort to configure
them again. When you restore a previously backed up configuration, you restore all settings forappliance name, shared, offline and private volumes (identified by volume GUID), default volume
mount point on Windows Tiger Clients, auto-defragmentation, smart storage pooling, domain
settings, Tiger Bridge settings, IP configuration, except the names of the volumes seen by thestorage server.
Note: Tiger Store doesn’t back up and restore the password for the web interface, but keeps thelast used password.

On Tiger Store appliances with high-availability add-on activated, to ensure the consistency of the
backup file, Tiger Store allows you to back up and restore the settings configuration only if bothserver nodes are online. This way, when you restore a backed up configuration, there’s no need torestore it on each node - Tiger Store takes care to restore and synchronize the settings on both
nodes.
By default, the file with the backed up configuration is saved with the following name: [storage
server name]_[time]_[date]_backup.json. You can create as many backups as you want andchange their name to make it easier for you to discern between one another as long as you keep
their extension (.json). To provide protection of sensitive information in the configuration
backup file, Tiger Store encrypts it. Additionally, you can ensure that no unauthorized user restoresa backed up configuration file by protecting the backup file with a password.

101System MaintenanceImportant: Restoring a backed up settings configuration automatically disconnects all Tiger
Clients and restarts the storage server computer.

To back up the Tiger Store settings configuration:
1. In the left pane of the web interface, click System and then Maintenance.
2. In Back Up System Settings, click Back Up.

3. Do one of the following:• Leave the password field empty and click OK, to be able to restore the settings configuration
without providing password.
• Enter a password and click OK, to allow restoring the settings configuration only after
providing a password.
4. Select the location where to save the file and click Save.

To restore a Tiger Store settings configuration:
1. In the left pane of the web interface, click System and then Maintenance.
2. In Restore System Settings, click Choose File.

3. Select the file and click Open.
4. Do one of the following:• Leave the password field empty and click OK, to restore a settings configuration, which isn’t
password protected.
• Enter a password and click OK, to restore a settings configuration protected with a password.

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Configure E-mail Notifications

5. Tiger Store automatically disconnects all Tiger Clients and after importing the selected backup

file restarts.

Configure E-mail Notifications
Tiger Store offers you the opportunity to receive e-mail notifications each time there’s a problem
with the shared volumes. The notifications give you detailed information about the storage status
and the exact disk that has failed. To benefit from the e-mail notifications, besides specifying the email account(s) to which the notifications to be sent, you must also specify an e-mail account fromwhich these notifications to be sent. This account must be managed by a mail server to which Tiger
Store is connected via the Public port or another Ethernet port. It is advisable to let the systemadministrator set the notification settings as you will also need the password, SMTP host, SMTP
port, SSL and authentication type details of the account from which the notifications will be send.
Your system administrator can create a new e-mail account specifically for the purposes of sending
e-mail notifications from Tiger Store.
You can enable/disable e-mail notifications at any time, keeping in mind that each time you disable
them, you lose all e-mail notification settings you have specified.

103

System MaintenanceTo enable/disable e-mail notifications:
1. In the left pane of the web interface, click Settings.
2. In E-mail Notification, do one of the following:• To enable e-mail notifications or edit the e-mail notifications settings, enter the needed
information in the respective fields and click Apply.
Note: In case you want to set more than one e-mail account to receive notifications, in the
Send To field enter the respective e-mail accounts separated by commas.
Tip: To verify that you have correctly specified the e-mail notification settings, click Send Test
Message and check the Inbox of the e-mail account for the test message.

• To disable e-mail notifications, click Clear and then Apply.

View Event Reports
In the web interface you can view detailed reports about events regarding the shared volumes, aTiger Client or all Tiger Clients within a selected time period. You can filter the events by three
categories - informations, warning and errors.
104View Event Reports

Note: You can generate Event reports, only if you are currently connected to the storage server
for which you generate the report.

To generate an event report:
1. In the left pane of the web interface, click Events.
Tip: On Tiger Store with high-availability add-on activated, to view events report for a specificserver node only, open its node view in the web UI.

The Events page appears.

2. In the Type drop-down box, select whether to generate a report about all events or filter it tospecific type only.
3. In the Period drop-down box, select the time period for which to generate the report.
4. In the Volumes drop-down box, select whether to generate report for a selected volume only or

for all volumes.
5. In the Machines drop-down box, select whether to generate a report about all machines or filter

it to a specific computer only.
The Events page displays graphs with the event types by date and below lists all events indescending order.

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System Maintenance106Best Practices

Storage Server Best Practices . . . . . . . . . . . . . 108
Tiger Client Best Practices . . . . . . . . . . . . . . . 111
Shared Storage Best Practices . . . . . . . . . . . . 114
Data on the Shared Storage Best Practices. . . 115

Best Practices

Storage Server Best Practices
Change the TCP Port for Access to the Web Interface
By default, TCP port 80 is designated for access to the web interface of Tiger Store. If this port isalready in use by another service or you simply want to access the Tiger Store’s web interface
through another port, you can assign a different port for the purpose. To do this, you should create
a new string value in the Tiger Store registry on the storage server. On a storage server running thesoftware-only installation of Tiger Store, follow the steps below. On Tiger Store appliances, contact
Tiger Technology support for assistance.
Once you assign a different TCP port for access to the web interface of Tiger Store, each time youwant to access it in your web browser, aside from providing the IP address/domain name of thestorage server, you must also provide the number of the new TCP port as well. For example, if yourstorage server uses IP address 10.200.6.33 and you have assigned TCP port 8380 to be used insteadof the default port 80, to access the web interface of Tiger Store you must enter the following in theaddress bar of the web browser:
10.200.6.33:8380
Important: Even if you assign a new TCP port for access to the web interface of Tiger
Technology, accessing the web interface from Tiger Client computers using the tray application(Windows) or the menulet (Mac OS X) will always redirect the request through TCP port 80.

To assign new TCP port for access to Tiger Store’s web interface:
1. On the storage server, start the Registry Editor.
Tip: To start Registry Editor, on the Start menu click Run and in the dialog type regedit.

2. Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Tiger Technology\tbox\tboxmaster\settings\
3. Right-click in the right pane and select New | String Value.
4. Rename the new REG_SZ value to:webui_port
5. Right-click the webui_port value and select Modify.
6. In Value Data enter the number of the TCP port to be used for access to Tiger Store’s web

interface and then click OK.
7. Restart the storage server.
8. Make sure the new TCP port is not blocked by the firewall on the storage server.

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Storage Server Best Practices

Installing Tiger Spaces after Tiger StoreIn case you want to install Tiger Spaces on your storage server, to ensure the normal functionalityof both products, you must first install Tiger Store software and only after that Tiger Spaces.

Configure a DNS Reverse Lookup Zone to use Active
Directory in Heterogeneous Environment
When Tiger Store operates in cross-platform environment (with Mac Tiger Clients), to benefit from
Active Directory support, DNS reverse lookup zone must be configured on the domain controller.
Otherwise, the domain permissions will not be respected by the Mac Tiger Client.
For information about configuring DNS reverse lookup zone, refer to your Active Directory domain
controller documentation.

Avoid Backing Up the Settings Configuration in
Maintenance Mode
Tiger Store cannot ensure the consistency of the settings configuration backup, when you save it
while in Maintenance mode. To avoid possible problems, it is advisable to always back up andrestore the settings configuration when the appliance is not running in Maintenance mode.

Granting Full Control to the System Account
In Windows, the built-in System account, used by the operating system and by services, by default
has Full Control to all files on an NTFS volume. To provide for the normal operation of Tiger Store,
it is advisable not to change the Full Control permissions of this account.
For details about displaying the System account when setting permissions and granting FullControl to it, refer to your Windows documentation.

Assigning IP Addresses to Network Ports
IP Addresses Limitations
When assigning IP addresses to the network ports of Tiger Store, make sure that you avoid thefollowing IP addresses as they are either link-local addresses or are in use by Tiger Store services:• Link-local addresses in the range 169.254.0.0 - 169.254.255.255• IPMI addresses in the range 1.1.1.0 - 1.1.1.255

IP Addresses on Tiger Store with High-Availability
It is sometimes possible a request from a LAN Tiger Client to be redirected through the 1GbE port
instead of a faster connection (through a 10GbE port, for example). The problem can be observed
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Best Practices

with Tiger Store storage servers with high-availability and is reproducible when the node you haveadded to your storage servers list tries to redirect you to the other server node, which is currently
playing the role of a primary node. To avoid the problem, it is highly advisable to set the IP
addresses of the ports on the faster network connection between the storage server and the LAN
Tiger Client to be on a separate LAN or on a subnet of the LAN used by the Public port.
For example, if the Public port uses IP address 172.16.1.1 (with subnet mask 255.255.255.0), set the IP
address of the first 10GbE port to 172.16.2.1 (with subnet mask 255.255.255.0) and change the IP addressof the Tiger Client 10GbE port to be on the same subnet. For the next 10GbE port of the storage server,
set IP address 172.16.3.1 (with subnet mask 255.255.255.0) and respectively change the IP address of the
10GbE port of a Tiger Client to be on the same subnet.

Another important thing is to add Tiger Store to the storage servers list on each LAN Tiger Client
using the IP address set for the faster network connection and not the Public port.

Synchronization of IP Settings Between High-Availability Nodes
To guarantee the failover between the two server nodes of a storage server with high-availability,
the network ports with identical names on both nodes (the Public ports, for example) must use

consecutive IP addresses and identical settings for subnet, router and DNS server. In case you
cannot meet these requirements, the failover between server nodes cannot take place. When you
configure the IP settings of one node, as long as the other node is also online, Tiger Store attempts
to automatically synchronize the IP settings and assigns the same settings for subnet, router andDNS server and a consecutive IP address of the port with the same name on the other server node.
If the consecutive IP address on the network is already taken, Tiger Store will assign a random IP
address to the identical port of the other server node and failover between the two nodes will not
be possible.
When one of the nodes is offline while you change the IP configuration settings of the other node,
you must synchronize the IP settings of the two nodes manually, in order not to obstruct failover
between server nodes. You can do this in the Node view of the respective server node.

Using a DHCP Server on Your Tiger Store Network
A Dynamic Host Configuration Protocol (DHCP) server automatically assigns and leases IP
addresses to computers as they are added to a network. While you can allow run-time configuringof IP addresses of both the Tiger Store server and the Tiger Clients, to ensure the proper crossnetwork communication, there should be a DNS server on the network that resolves the IP addressof each connected computer to its domain name. Additionally, each Tiger Client should add the
Tiger Store server to its storage servers’ list using its domain name instead of the IP address withwhich it is currently identified.
In case there isn’t a DNS server on the network, you should configure your DHCP server to use
static allocation of IP addresses to the Tiger Store server and Tiger Clients.

110Tiger Client Best Practices

Note: Non Tiger Client computers can still benefit from dynamic allocation of IP addresses by the
DHCP server.

Restarting A Server Node While in Maintenance Mode
When you enter Maintenance mode, Tiger Clients are automatically disconnected from both server
nodes of your Tiger Store appliance, until you exit Maintenance mode in the web UI or restart theappliance. It is advisable not to restart just one server node (in node view) as it will exit
Maintenance mode and will attempt to supervise the volumes managed by Tiger Store, while theother node is in Maintenance mode and performs a maintenance operation.

Tiger Client Best Practices
Installing Tiger Client on macOS Catalina
If macOS Catalina does not allow you to open the Tiger Client installation file by double-clicking it,
because Apple cannot check it for malicious software, you must control-click it in Finder, choose
Open from the menu, and then click Open in the dialog that appears.

Prevent Double Mounts on Red Hat Enterprise Linux/
CentOS Linux 7 Tiger Clients
Once the Tiger Client driver is installed on your Red Hat Enterprise Linux/CentOS Linux 7
computer, it parses the available devices and creates a device node file in the /dev directory for eachdetected partition. As the operating system itself creates a device node files in the same directory,
a partition can be exposed to and eventually mounted by the operating system twice - using thedevice node file created by the operating system and the one created by the Tiger Client driver.
To prevent possible double mounts, it is advisable to either set the Tiger Client driver to mount allvolume partitions over the LAN or to limit the partitions parsed and managed by Tiger Client to a
specific HBA on your computer. Both workarounds require editing the Tiger Client daemon startup
script. Perform one or the other workaround following the steps below or contact the Tiger
Technology support team for assistance.
To set all available volume partitions to mount over the LAN:
1. Open for editing the Tiger Client daemon startup script, located in:/etc/init.d/tboxd
2. In the script, find the following line:
insmod /lib/modules/${KERNEL_VERSION}/tbox/sanevda.o >/dev/null 2>/
dev/null

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3. Change it to the following:
insmod /lib/modules/${KERNEL_VERSION}/tbox/sanevda.o nopscan=1 >/dev/
null 2>/dev/null
4. Save your changes to the script.
5. Restart the computer.
Note: To disable mounting of all partitions over the LAN connection, either change thenopscan= value to zero (nopscan=0), or simply delete “nopscan=1” and save the script.
To limit the partitions managed by the Tiger Client driver to a specific HBA:
Note: You can set the Tiger Client to mount as a SAN client only the partitions accessible throughone HBA. All partitions accessible through other HBAs on your computer will be mounted by theoperating system itself or, if they are public SAN volumes, over the LAN connection.

1. To list all HBAs on your computer, in Terminal execute the following:
dmesg | grep sanevda
2. Find the HBA, through which you want to mount disk partitions as a SAN client and copy its

name.
3. Open for editing the Tiger Client daemon startup script, located in:/etc/init.d/tboxd
4. In the script, find the following line:
insmod /lib/modules/${KERNEL_VERSION}/tbox/sanevda.o >/dev/null 2>/
dev/null
5. Change it to the following:
insmod /lib/modules/${KERNEL_VERSION}/tbox/sanevda.o
hba_restrict='[HBA name URL-encoded]' >/dev/null 2>/dev/null

where [HBA name URL-encoded] is the URL-encoded name of the HBA (spaces in the nameare replaced with “%20”.
For example if the HBA you want to use for mounting partitions as SAN client is named 'ATTO
Celerity 16Gb/32Gb Fibre Channel Adapter', change the line to:insmod /lib/modules/${KERNEL_VERSION}/tbox/sanevda.o
hba_restrict='ATTO%20Celerity%2016Gb%2F32Gb%20Fibre%20Channel%20Adapt
er' >/dev/null 2>/dev/null
6. Save your changes to the script.
7. Restart the computer.

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Tiger Client Best Practices

Avoid Frame Corruption with Baselight Software
To avoid frame corruptions when using Baselight colour grading and editing software on Tiger
Store-managed volumes, it is advisable to contact FilmLight’s support team for assistance on
setting up Baselight to use the cache for I/O operations (nodirect=1 setting).

Setting Up the SAN Policy on Windows Tiger Clients
By default, on Tiger Client computers running Windows operating system all shared disks visible
to the computer are delivered as offline and read-only. You can bring these disks to online mode in
Disk Management, still, there's a possibility on the next boot of the system the disks to be offline
again. To change this behaviour, you should make sure that the SAN policy of the operating system
is set to "Online All". To view and set the SAN policy of your computer you can use diskpart.exe
command-line utility that is stored in the system drive of your computer.
To view and change the SAN policy of your computer:
1. Run command prompt as administrator.
2. In command prompt, start diskpart utility by typing:diskpart
3. To view the current SAN policy, type this followed by return:SAN

The utility displays one of the following:• Offline Shared - all newly discovered disks that do not reside on a shared bus are brought
online and made read-write.
• Offline - all newly discovered disks remain offline and read-only.
• Online All - all newly discovered disks are brought online and made read-write.
4. Do one of the following:• If the SAN policy of your computer is “Online All”, exit diskpart utility and command prompt.
• If the SAN policy of your computer is not “Online All”, proceed with the steps below.
5. Run command prompt as administrator.
6. In command prompt, start diskpart utility by typing:diskpart
7. Execute the following:
san policy=OnlineAll

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Best Practices

Using Identical Time and Date Settings
It is advisable to use identical settings for time and date on all computers on your Tiger Store
network (the storage server and all client computers). Using different time and date settings may
hamper communication with the storage server and the Traffic and Events reports may display
incorrect information.

Disable Mac OS X Time Machine for Shared Volumes
It is highly advisable to exclude all volumes shared by Tiger Store from the list of locations Time
Machine is set to back up on your Mac OS X. Keeping this feature turned on for shared volumes
may hamper performance.
To exclude a shared volume from Time Machine's backup:
1. In Time Machine preferences, click the Options button.
2. In the sheet with locations, select a shared Tiger Store volume and click the "-" button.
3. Repeat the above step for each shared Tiger Store volume.
4. Click Save.

Calculating Folder Size (Mac OS X)
Use the Calculate Sizes option, available in List view of the Finder, to calculate sizes per folder andper window. Activate this option only for folders on your local disks. Do not enable it for folders on
the shared storage volumes, as this will temporarily slow down performance. If you enable thisoption on a shared volume, network computers that see the volume will be unable to work on it.
For details about managing the “Calculate Sizes” option, refer to your Mac OS X® documentation.

Shared Storage Best Practices
Avid File System Emulation and Avid Versions Without
Bin Locking
Tiger Store’s Avid file system emulation allows you to mount one and the same Avid project with
Read & Write permissions on multiple Tiger Client computers simultaneously, letting Avid restrict
accesses to the bins that are currently in use.
Still, when you use an Avid version, which does not provide bin locking (like Avid Media Composer| First, for example) even though Avid file system emulation may be enabled on the volumes, Tiger
Store cannot prevent users on different computers from accessing the same bin and fromoverwriting each other's changes.
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Data on the Shared Storage Best Practices

Extending Volumes Managed by Tiger Store
Unlike most disk management operations that can be executed while in Maintenance mode,
extending a volume is a rather complex task that functions on low level and may not be cleanly
performed while the Tiger Store drivers are loaded, even if the storage server operates in
Maintenance mode.
With this in mind, the recommended procedure for extending a SAN volume managed by Tiger
Store is to first change the volume's status to Offline and then uninstall Tiger Store from the storage
server. Once the storage server is rebooted and the volume can be mounted and accessed as a
private NTFS volume, you can perform the extend operation.

Detaching Shared Volumes from Tiger Store for Use on
Another Computer
To protect volumes from data corruption that could occur when multiple computers have access tothem simultaneously, Tiger Store marks the volumes it manages. To be able to mount a volume
without Tiger Store, this volume needs to be unmarked. Tiger Store automatically unmarks allvolumes with Offline status. If you intend to physically disconnect a volume for use on anothercomputer, you must first change the status of this volume to Offline. If you fail to set the volume to
Offline, you need to contact Tiger Technology support for assistance on unmarking the volume.

Using Antivirus on the SAN
It is advisable to use an antivirus software (like ESET NOD32, for example) on your shared storage
only when needed or if inevitable for your workflow. Additionally, to avoid decreased performance,
it is advisable to run the checks only from the storage server computer.

Data on the Shared Storage Best Practices
File Systems Behaviour and Files Compatibility
The three operating systems (Windows, Mac OS X and Linux) on which you can install the Tiger
Client software differ in the way they manage files. On Windows, files can have many streams, incontrast to Mac OS X (only 2 streams - data fork and resource fork), and Linux (only data stream).
In addition, files created by Mac OS X also have extended attributes (such as the Finder Info, forexample) that are not available on the other two platforms.
These peculiarities of the file systems lead to partial loss of information when transferring a filecreated on one platform through a machine running on another platform.
For instance, when on Mac OS X you copy a file with 50 streams created by Windows, all filestreams' information is lost, except the information of the data stream. The result will be the same
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Best Practices

when a Linux computer copies a 50-stream Windows file. A Mac OS X file copied by Linux will also
lose its resource fork's info.
Streams' information is not lost when copying Mac OS X or Linux files by a Windows computer, but
in this case a Mac OS X file will lose the extended attributes information.
There is another problem with files sharing common file format. For example, a movie file createdwith Final Cut Pro on Mac OS X is playable by QuickTime. If a Windows workstation copies thisfile, it will not recognize it as QuickTime-playable until adding the *.mov extension to it.
See also “Final Cut Pro X Project Names on the Shared Volumes” on page 116.

Avoiding Long File Names
By default, on Windows the length of file names is limited to 260 characters and on Mac OS X - to1024 characters. On both Windows and Mac OS X, the full path to the file is also included in thecharacter count. That is why it is possible to receive errors when attempting to create or copy a filewith long file name. For this reason it is advisable to avoid long file names in order to ensure thatfile operations on the shared storage are normally processed.

Final Cut Pro X Project Names on the Shared Volumes
It is advisable that the Final Cut Pro X projects you create on the shared volumes have names that
do not exceed 31 symbols.

Migrating Replicated Data
Migrating Replicated Data from One Replication Target to Another
While the Replication & Tiering mechanism of Tiger Bridge does not restrict you about changing
the replication target, to avoid problems, you should set a new replication target with caution andafter careful planning. If you need to set a new replication target to which files to be copied, you
should keep in mind that all already replicated files will be inaccessible from the new replication
target. Additionally, nearline and offline files (replicated files that have a copy only on thereplication target) cannot be retrieved unless they have a counterpart on the new replication target.
When changing the replication target of your shared storage, it is recommended to migrate all
already replicated data from the previous replication target to the new one. The safest workflow to
do this is to let Tiger Bridge replicate it again on the new replication target. For the purpose, youhave to make sure that:• all already replicated files are available on the shared storage (note that lack of free space on yourshared storage may hamper the process).

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Data on the Shared Storage Best Practices• the status of all already replicated files is not “replicated” but “normal” as Tiger Bridge will skip
files on the shared storage that are with “replicated” status and will not copy them to the new
replication target.
You can achieve this following these steps:
1. To ensure that each replicated file has a nearline/offline counterpart on the shared volume(s),in the drop-down box of the Volume Browser, select a volume with enabled replication and thenclick Rescan Volume.
2. Repeat the above step for each volume on which replication is enabled.
3. In the left pane of the Volume Browser, select the root of the volume and in the right pane selecta folder and click Retrieve Data
Note: You have to manually select all nearline files in the root of the volume and click Retrieve
Data.

4. Repeat the above step for each folder on each volume with enabled replication in order toretrieve all replicated files to their original locations.
5. In Tiger Bridge, specify a new replication target.
6. In “Folders excluded from replication” add the root of the source and click Apply.
7. In the left pane of the Volume Browser, select the root of the volume and in the right pane selecta folder and click Reclaim Space, to revert all files from “replicated” status to “normal” status.
Note: You have to manually select all retrieved files in the root of the volume and click Reclaim
Space to revert their status to “normal”.
Important: Clicking Reclaim Space transfers the status of replicated files to “normal” only if
Tiger Bridge detects that the selected files do not have copies on the replication target. If you
issue the command for a file with “replicated” status, which actually has a copy on thereplication target, the command will replace the file on the shared storage with a stub file
pointing to its copy on the replication target.

8. Repeat the above step for each folder on each volume with enabled replication.
9. In Tiger Bridge, adjust the replication policy parameters to match your desired workflow with

the new replication target and to let Tiger Bridge replicate files to it normally.

Migrating Replicated Data to a New Volume
When you need to reformat a volume from which data has been replicated or to replace it with avolume with bigger capacity, instead of manually moving data between volumes in order to retrieve
data on the new volume, you can use the replication & tiering mechanism of Tiger Bridge toautomate the process. Following the steps below, you will be able to retrieve all already replicateddata from the replication target to the new volume. Data will be retrieved in the form of stub files,
which you can make normal in the Volume Browser or on demand (by accessing them) in your filebrowser.
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Best Practices

To ensure that all needed data is copied to the replication target, you may have to manually
replicate files or whole folders in the Volume Browser:
1. In the Volume drop-down box of the Volume Browser, select the old volume.
Note: If you are migrating Tiger Spaces data, in the Volume Browser select the “Workspaces”
check box to display all workspaces folders.

2. In the right pane, select a file or folder with Normal status and click Replicate.
Note: In the Volume Browser a folder is with Normal status if it contains even just one file,which is not yet replicated.

When all files/folders you want to migrate to the new volume are with replicated status in theVolume Browser, you are ready to proceed with the migration steps below.
Important: If you’re using a Private volume as replication target, before you reformat or
detach the volume from which data has been replicated, you must get its GUID as well as the
GUID of the volume, on which you will restore data. For the purpose you can access the webinterface of your storage server through port 9125, typing the following in the address bar of a
web browser:[IP address of the storage server]:9125/volumes

The storage server lists information about each shared volume. Search the list for the label of therespective volume and copy its GUID from the “guid” field of the list.
To retrieve replicated data on a new volume:
1. If you are migrating Tiger Spaces data, enable support for Tiger Spaces on the new volume.
2. In Tiger Bridge, enable replication on the new volume, by setting exactly the same replication

target as for the old volume (the same private volume, folder on the SMB/CIFS share, bucket,etc.).
3. (for replication on a Private volume only) Pause all Tiger Bridge automatic operations (in the

Tiger Bridge window select Tiger Bridge in the left pane and then click Pause in the taskbar) andshare the private volume, then in your file browser go to the .tt_rt folder in the root of thevolume and rename the folder with the GUID of the old volume with the GUID of the newvolume, then enable replication again using the same settings as in the step above.
4. In the Volume drop-down box of the Volume Browser, select the new volume and then click

Rescan Volume.
Tiger Bridge creates a stub file for each replicated file on the replication target, which it cannot
find on the volume i.e. all files that have been replicated from the old volume.
5. (for migrated Tiger Spaces data only) Convert all retrieved files from nearline to replicated: inthe Volume Browser, select the new volume in the drop-down box and select the “Workspaces”
check box, then one by one select each workspace and click Retrieve Data.

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Data on the Shared Storage Best Practices

6. (Tiger Spaces only) Log on to Tiger Spaces, log on as administrator and rescan each workspace,to regenerate its information such as size, users, application type, number of files, etc. as well as
to queue proxy media generation.
7. In Tiger Bridge resume all automatic operations (in the Tiger Bridge window select Tiger Bridgein the left pane and then click Resume in the taskbar).

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Best Practices120

Known Issues

Shared Storage Known Issues . . . . . . . . . . . . 122
Storage Server Known Issues . . . . . . . . . . . . . 123
Tiger Client Known Issues . . . . . . . . . . . . . . . 125
High Availability Known Issues . . . . . . . . . . . . 128
Smart Storage Pooling Known Issues . . . . . . . 128
Tiger Bridge Known Issues . . . . . . . . . . . . . . . 129

Known Issues

Shared Storage Known Issues
Automatic Defragmentation Disabled on Storage
Servers Running Windows Update 1809
Due to possible problems when automatic volume defragmentation is performed from a storage
server running Windows update 1809 or above, this option is disabled. On all storage servers
running other than Windows update 1809, you can enable/disable Tiger Store’s automatic volume
defragmentation.

No Support for Manual Defragmentation
Currently, you cannot perform manual defragmentation of your shared volumes. To keep yourvolumes defragmented it is advisable to enable the automatic defragmentation.

Volume Status not Preserved after Exiting MaintenanceMode
Note: This issue cannot be observed on Tiger Store appliances with two server nodes.

Volumes that have been shared before entering Maintenance mode may become Private after
exiting Maintenance mode even though its tile shows Shared status. That is why after exiting
Maintenance mode, it is advisable to check the status of all volumes seen by the storage server andmanually change it. If the status of the volume is Shared, but it cannot be mounted on Tiger Clients,
first set it to Private and then set it to Shared to let client computers mount it.

No Support for Sparse Files
Tiger Store does not provide support for sparse files on SAN volumes.

Executing Operation on a Shared Volume from Terminal
When Tiger Store is deployed in an Active Directory domain, you will not be able to execute certain
operations on the shared volume(s) from the Terminal of a Mac OS X client computer even if you
have logged on as a user that has Full Control. These security mapping issues are not valid for
operations performed in the file browser.

No Support for Software Mirrored Volumes
Currently, Tiger Store does not provide support for software mirrored volumes. You can use
hardware mirrored volumes as part of your shared storage.

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Storage Server Known Issues

No Support for Spotlight Indexing
Currently, Spotlight Indexing is not supported on Mac OS X clients. To index and search throughshared volumes from Tiger Clients running Mac OS X, use Spotlight alternatives.

No Support for Indexing Service on Shared Volumes
Currently, Tiger Store does not support the Windows indexing service on shared volumes mounted
on Tiger Clients.

Manually Refreshing the Contents of a Directory
The contents of a directory may not be automatically refreshed on Tiger Clients and some file
operations may fail. For instance if a Linux Tiger Client tries to copy a directory that is deleted bya Windows Tiger Client, the Linux computer may not be notified about this, and the copy operation
will result in error.
To overcome such problems you may have to manually refresh the contents of the disks/directories
you are working with.

Changing Volume’s Icon on Mac OS X
You can change the appearance of a shared volume’s icon on a Mac OS X client computer, but theoriginal icon of the volume will be restored immediately after restarting the storage server and yourpersonal icon will be deleted.

Compressing or Encrypting Folders on Shared Volumes
You will not be able to compress or encrypt any folder on a shared volume. If you try to complete
any of these operations, the system displays an error message.

Importing Offline Dynamic Disks in Maintenance Mode
Offline dynamic disks cannot be imported when your Tiger Store appliance operates in
Maintenance mode. To import offline disks, you have to exit Maintenance mode.

Storage Server Known Issues
Teaming Network Ports Known Issues
After enabling/disabling the setting for teaming of network ports, the web interface may display
error, whereas the setting is actually applied. Additionally, on a Tiger Store appliance with 2 server
nodes, the default IP address assigned to the team is identical on both server nodes. Note that123

Known Issues

manually assigning an IP address to the team in cluster view, synchronizes the setting on bothserver nodes if they are online and there's no need to assign it in node view.

Renaming a Volume
You may have to rename a volume twice in the web interface of Tiger Store in order to permanently
change its name.

Volume Disappears from Web UI during Check andRepair Procedure
While you perform the Check & Repair procedure on a Tiger Store volume, it is not listed in the web
UI. Once the procedure finishes, you can manage the volume in the web interface again.

Exporting a SMB Share in Domain Environment
To ensure that Tiger Store can export a SMB share to computers without the Tiger Client software,
when your appliance is deployed in an Active Directory domain, the domain account “Everyone”
must have at least Read Only access to the root of the volume from which the share is exported.

Applying New Network Environment Settings
It is possible when changing the settings for network environment (domain or workgroup) of yourappliance after clicking the Apply button in the Settings page an error to be displayed, when in fact
the changes have been applied. It is advisable to refresh the web UI of Tiger Store in order to verify
whether the new settings have been applied.

Renaming the Appliance
Should you rename your Tiger Store appliance after it has been added to an Active Directorydomain, Tiger Clients may fail to browse the volumes it shares even if they re-add it to their storage
servers list. It is advisable before renaming the appliance, to set the network environment toworkgroup and manually delete the records about the appliance from the domain controller. It isadvisable to do this each time you switch the network environment of your Tiger Store from domain
to workgroup.
Alternatively, you can manually change the DNS record for the Tiger Store appliance in therespective DNS Zones in your domain so they can match the new name of the appliance. For details
about configuring DNS services, refer to your Windows documentation.

124

Tiger Client Known Issues

Errors When Entering/Exiting Maintenance Mode
When entering/exiting Maintenance mode, the web UI of Tiger Store may display errors, when infact the operation has succeeded. To verify that you have entered/exited Maintenance mode,
refresh the browser. If on exiting Maintenance mode the error persists, restart the storage server.

No Authorization Required When Removing Tiger Store
from the Domain
If you decide to switch your Tiger Store from domain to workgroup environment, the domain
controller does not require that you authenticate yourself as a user authorized to remove
computers from the domain.

Tiger Client Known Issues
No Support for File Security on Linux Tiger ClientsTo allow Linux Tiger Clients to connect to the storage server and work with shared volumes, youmust disable file security on your Tiger Store network. Once you disable file security, domain accesspermissions to files and folders will not be applicable, even if your storage server operates in Active
Directory domain and all users will have full access to all resources on your shared storage.
Refer to “Enable File Security in the Tiger Store Network” on page 29 for steps about enabling/
disabling file security.
Note: File security is automatically enabled on a Tiger Store appliance once it is added to an
Active Directory domain. For assistance on disabling file security, contact Tiger Technology
support.

Disconnecting Tiger Clients from the Storage Server
When the “Restrict client actions” check box is enabled, Apple Mac and Linux clients may fail tomanually disconnect from the storage server (through the menulet or the command-line interface,respectively) as the field for providing an administrator’s password may not appear.

LAN Clients Taking Up SAN Client Licenses
When a Tiger Client sends a request to Tiger Store for connection to the shared volumes, thestorage server checks the number of currently available licenses for this type of connection (SAN
or LAN) and if a license is available, lets the Tiger Client computer mount the volumes. If allconnections for this type are already in use, the storage server lets the Tiger Client mount thevolume(s) using another type of connection as long as such is available. While this lets Fibre
Channel clients mount the volumes over the Ethernet when there’s a problem with the FC HBA or
port, or all SAN connections are already in use, it is possible a LAN client to take up a SAN
125

Known Issues

connection and thus prevent a SAN computer from mounting the volumes, because all SAN
connections are already taken up. A workaround to this problem is to manually free the connection,by disconnecting the LAN computer in the Clients page of the web interface.

Mac Clients Mounting NTFS Stripe Partitions over theLAN
Currently, Apple Mac client computers can mount just the first partition of a striped NTFS volume
over the Fibre Channel and all other partitions are mounted over the Ethernet.

Label of SAN Disks Missing in Windows Explorer ofWindows Tiger Clients
On some Windows Tiger Clients, the label of shared volumes mounted over the Fibre Channel may
be missing in Windows Explorer.
To attempt to resolve the problem restart the Tiger Client computer or disconnect and thenreconnect to Tiger Store:
1. Click the Tiger Client tray application and then click Connect/Disconnect.
2. In the list of all storage servers, click the Tiger Store appliance to disconnect from it.
3. Again click Connect/Disconnect and click the Tiger Store appliance in the list to connect to it.

It is possible the above workaround to be inapplicable on Windows 10 Tiger Clients. If this is thecase, you can still identify volumes in Windows Explorer by their drive letter or use command-line
to list their labels (using diskpart utility, for example).

Incorrect Connection Status on Mac Tiger Clients
The Tiger Client software on Apple Mac may sometimes fail to correctly display the connection
status to the Tiger Store appliance. For example, the Settings dialog of the Tiger Client menulet may
display that the Tiger Store is online, when it is actually offline. Another example is when the Tiger
Client loses its Fibre Channel connection to the appliance and mounts the volume(s) over the LAN,
while the volume icons in the Finder and on the desktop are not of volumes mounted over the
Ethernet. Additionally, in this case Tiger Clients running Apple Mac may fail to disconnect fromthe volume(s).

Allowing smct.app and vpd During Tiger Client
Installation on Mac OS X
During installation of Tiger Client on Apple Mac, even if you specify that smct.app and the vpd
daemon must be added as firewall exceptions, you should manually allow them in the firewall126

Tiger Client Known Issues

database of your computer. Note that as long as the firewall of your computer is turned on, you will
have to add them to the firewall database after each reboot of the computer.

Manually Refreshing the Contents of a Directory
The contents of a directory may not be automatically refreshed on Tiger Clients and some file
operations may fail. For instance if a Linux Tiger Client tries to copy a directory that is deleted bya Windows Tiger Client, the Linux computer may not be notified about this, and the copy operation
will result in error.
To overcome such problems you may have to manually refresh the contents of the disks/directories
you are working with.

Browsing Hard Links Pointing to the Same File from Mac
Tiger Client
On NTFS hard links to the same file have identical file IDs. That is why, if a file has two hard links
in the same directory, when you browse this directory in the Finder only one of the hard links will
be shown.

User Switching Known Issues
Switching between users on a single machine, without quitting applications and logging out, lets
users leave their applications running and their files open, when another user needs to log in.
While operations on the shared volumes are not interrupted when you switch users on a Tiger
Client computer, the Tiger Client tray application/menulet may not be present when a new user
logs on, thus preventing that user from controlling the available Tiger Client commands. A
workaround to this problem is to force display the Tiger Client tray icon/menulet by restarting it.
Note: As users on Linux computers use the command-line interface to manage the Tiger Client
driver, you can use fast user switching without problems.

To restart the Tiger Client tray application on a Windows computer:
1. Run the Task Manager as administrator.
2. In the Processes tab, right-click smct.exe and select End Process.
3. In the Run command (press Windows logo key+R to display it), execute this:
C:\Program Files\Tiger Technology\Tbox\smct.exe
Note: Where C: is the drive, on which the Tiger Client driver is installed.

127

Known Issues

To restart the Tiger Client menulet application on Mac OS X:
1. Start the Activity Monitor (go to Applications | Utilities | Activity Monitor).
2. In the Disk tab, in the Process name column select smct.
3. Click End Process in the Activity Monitor task bar.
4. Provide an administrator’s user name and password.
5. On the drive, on which the operating system is installed, go to /Library/Application Support/

embedded/smct and double-click it.

High Availability Known Issues
Activating the High-availability Add-on
After activating the high-availability add-on on your storage server, you need to restart the storage
server to be able to view the HA Nodes page in the web interface.

Connecting to a Newly Added Secondary Node fromTiger Clients
In case you have added a Tiger Store appliance to your storage servers list when only one of its
nodes has been online, when the other server node is also online and an IP address is assigned toit, you may have to remove the appliance from the list and add it anew, in order to ensure that incase of failover you can connect to it.

Incorrect LAN Traffic Statistics
If you monitor the LAN traffic statistics of Tiger Store with high-availability add-on activated, byaccessing its web interface through the secondary node (the server node that is in standby mode),
the graph will display no LAN traffic. To view the actual statistics, open the web interface using theIP address of the current primary node.

Smart Storage Pooling Known Issues
Displaying Volumes Part of a Pool in the Finder of macOS
MojaveWhen smart storage pooling is enabled, the Finder on macOS Mojave Tiger Client may display boththe volume pool and the individual volumes. Still, users on the Tiger Client computer can accessonly the pool and attempting to access the contents of the individual volumes returns error.
128

Tiger Bridge Known Issues

File Moved to Another Volume in the Pool After
Modifying It
If you use an application that creates a temporary file when modifying an existing file on the volume
pool, after you save the file it might be moved to another volume in the pool (the one on which the
distribution policy in the pool creates new files).

Specifying Name and Preferred Mount Location of a
Volume PoolYou cannot rename a smart storage pool or set preferred mount location on Windows Tiger Clients.

Mounting a Storage Pool on Tiger Client in Domain
Environment
In case you have deployed Tiger Store in Active Directory domain and smart storage pooling isenabled, Windows Tiger Clients may fail to mount the storage pool unless the group ‘Everyone’ has
Read access to the virtual volume.

No Support for Hard Links on Storage Pool
Currently you cannot use hard links on pooled volumes (smart storage pooling).

Tiger Bridge Known Issues
Prevent Replicated Data Loss After Upgrading to Tiger
BridgeDue to incompatibility between version 2.7.3 and below of Tiger Store's replication & tiering
mechanism and Tiger Bridge, it is possible after upgrading to Tiger Bridge to lose data from thereplication target. To avoid this problem, before upgrading to Tiger Bridge you must contact the
Tiger Technology support team for assistance on converting the attributes of replicated andnearline files, which will prevent data loss.

Duplicated Files on Spectra Logic BlackPearl
When the Tiger Bridge add-on is set to replicate on a Spectra Logic BlackPearl appliance, it ispossible duplication of files to occur on both the target and the shared volume(s). As the BlackPearlappliance cannot tell that an already replicated file is moved to another directory on the sharedvolume, it perceives it as a new file to replicate and keeps both its copy in its previous location andthe new one. Similarly, should you attempt to retrieve a replicated file that has been moved, the129Known Issues

mechanism will restore two copies of the file - one in its original location and another in thelocation to which it has been moved.

Retrieving Deleted Tiger Spaces Workspace from theTargetWhen you delete a replicated workspace in the Tiger Spaces web interface, Tiger Spaces
automatically moves it to a temporary Trash folder in the workspaces depot. Should Tiger Bridge
happen to replicate the Trash folder before Tiger Spaces deletes it, the deleted workspace is
automatically moved to a Trash folder on your target.
Note: Currently the replication on Spectra Logic BlackPearl does not support paths
synchronization when renaming the containing folder and the deleted workspace will be present inboth the depot and the Trash folder on the target. Thus, you will be able to retrieve the deleted
folder directly from the depot.

To retrieve the workspace in the depot on your main storage from the Trash folder on a Private
volume, SMB/CIFS network share or cloud storage target, you should:• (SMB/CIFS network share) Manually move the workspace from the Trash folder to theWorkspaces folder and then rescan the Volume in order to re-generate the deleted files as stub files,
which you can then retrieve.
• (Private volume) Disable Tiger Bridge on the Private volume and share it to Tiger Clients, thenunhide the .tt_rt folder in the root of the volume and manually move the deleted workspace fromthe Trash folder to the Workspaces folder. Make the volume Private again and enable Tiger Bridge,
then rescan the shared volume in the Volume Browser in order to re-generate the deleted files asstub files, which you can then retrieve.
• (cloud storage) Rescan the volume and regenerate the deleted data as stub files and then contact
Tiger Technology support for assistance on moving the data from the hidden Trash folder to theWorkspaces folder.
Regardless of the target you use, the final step to allow Tiger Spaces to detect and let you work withthe workspace in Tiger Spaces is to restart the add-on services in the Maintenance page of Tiger
Store.

Moving Replicated or Nearline Files/Folders
If you move a replicated or nearline file/folder from its original location to a folder that is not
subject to Tiger Bridge’s replication on the shared storage, this folder will also appear on thereplication target, but will contain just the files/folders that are subject to replication. For example,
if you move a nearline file “Report” from its original folder “April” to folder “Drafts” that is not
subject to replication and contains other files as well, the replication and tiering mechanism ofTiger Store will create on the replication target a folder “Drafts”, but containing just the file
“Report”.
130indexIndex

smart storage pool 40
SMB/CIFS share 71

A
accessnode view 94
Tiger Bridge Configuration 81
Tiger Bridge Tape Management 83
Tiger Store web interface 23
web interface from network computers 24
activate
Tiger Store 25
activation
view status 26
activation status
view 26
assignIP address to network port 32
auto-defragmentation
disabling 69
enabling 69

Bback upsettings configuration 101

Ccheckvolume file system 69
clean
disk 57
cluster view 14
createnew basic GPT volume 59
new RAID 62
new striped GPT volume 60
new volume 55, 57

131

D
data
manage in the Volume Browser 84
data ambiguity
in storage pool 43
resolve in storage pool 44
data distribution
in storage pool 41
date and time
set 36deactivate
Tiger Store 29
defragment
manually volume 70
defragmentation 69
disableauto-defragmentation 69
remote access to Tiger Store 97
disconnect
selected Tiger Client 76
disk
cleaning 57
view details 50
domain environment
set 37
download
Tiger Bridge Configuration 80
Tiger Bridge Tape Management 82
dynamic disks
import 66
manage 66

Indexreactivate 67E
e-mail notifications
enable 104
enableauto-defragmentation 69
e-mail notifications 104
remote access to Tiger Store 97
eventsview report 104

O
offlinemake volume offline 53
offline volume 14

P

failover 13
firmwareupdate 98

passwordchange 25
permissions
set to SMB/CIFS share 72
poolshared volumes 40
primary node 13
privatemake a volume private 52
private volume 14

I

R

F

importdynamic disks 66
RAID 65
install
Tiger Bridge Configuration 80
Tiger Bridge Tape Management 82
installing
Tiger Store Server software 20
IP address
assign to network port 32

L
LAN client 13

Mmanagedynamic disks 66

N
namechange appliance’s name 35
network environment
set 37
network port
assign IP address 32
teaming 31
node view 14
accessing in web interface 94

132

RAID
create 62
import 65
re-build 64
reactivate
dynamic disks 67
reboot commands 97
re-build
RAID 64
remote accessdisabling 97
enabling 97
removeSMB/CIFS share 72
renameTiger appliance 35
volume 67
repairvolume file system 69
replication
re-scanning data 87
requirements
volume 17
re-scanreplicated data 87
restoresettings configuration 101

IndexS
SAN Client 13
secondary node 13
set
data distribution policy in pool 42
date and time of the appliance 36
default mount location 54
domain environment 37
mount location to a volume 53
network environment 37
permissions to SMB/CIFS share 72
workgroup environment 38
settings configurationback up 101
restore 101
sharevolume as a SMB/CIFS 71
volume to Tiger Clients 52
shared volume 14
view details 49
smart storage poolcreate 40
data distribution 41
smart storage poolingdata ambiguity 43
data distribution policy 42
resolve data ambiguity 44
SMB/CIFS shareremove 72
set permissions 72
storage server 13
system requirements
Tiger Store server 15

T
team
network ports 31
Tiger appliancechange name 35
configure identification settings 31
rename 35
update firmware 98
Tiger Box volume
create new RAID 62
Tiger Bridge
high availability 88
resolve conflicting settings 88
Tiger Bridge Configuration

133

access 81
download and install 80
Tiger Bridge Tape Management
access 83
download and install 82
Tiger Client 13
disconnect selected 76
Tiger Store
activation 25
deactivate 29
reboot commands 97
uninstall 29
view activation status 26
Tiger Store server
system requirements 15
Tiger Store Server software
installing 20
traffic
view information 77

U
uninstall
Tiger Store 29
unshare volume 52
updateTiger appliance firmware 98

Vview
activation status 26
details about all volumes 49
details about disks 50
events report 104
shared volume details 49
traffic information 77
volumecheck and repair 69
create basic GPT 59
create new 55, 57
create new striped GPT 60
defragmentation 69
import RAID 65
make offline 53
make private 52
manually defragment 70
offline 14
pool 40

Indexprivate 14
re-build RAID 64
rename 67
requirements 17
set default mount location 54
set mount location 53
share as SMB/CIFS 71
share to Tiger Clients 52
shared 14
unshare 52
view details 49
Volume Browser
manage data 84

W
web interface
access from computers on the network 24
access node view 94
accessing 23
set new password 25
web UI
cluster view 14
node view 14
workgroup environment
set 38134