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Rollins Accelerates Incident Responseand Boosts SecOps Efficiency
with Secureworks® Taegis™ XDRProcess Relevant Security Telemetry in One PlaceWith Taegis XDR, Rollins was able to mature their security program byaccelerating incident response and boosting SecOps efficiency. Thecompany greatly benefited from a significant reduction in the volume ofalerts giving them more time to focus on meaningful investigations.

Company: Rollins
Industry:

Pest Control

Country:

GlobalEmployees: 13,000+Solution

Overview
Rollins is the world’s largest pest control company, operating over 20 brands in the industry.
Rollins has just over $2 billion USD in revenue per year, and over 13,000 employees andassociates around the globe. The company is split into two divisions. The first servescommercial customers at businesses that include hotels, airlines, bars, and restaurants, aswell as many more. The second division serves residential customers.

Challenges
Rollins needed to mature its security program to protect it against the modern threat
landscape. The existing setup was too reactive; solutions would fire off alerts and the teamwould investigate them. Often, automatically triaged alerts would present with very littleinformation, requiring significant tier one investigation from the team, wasting hours in theprocess. The team was also spending a lot of time swiveling between each of the consoles
for the separate solutions. Rollins needed a way to unify and process telemetry frommultiple sources and enrich it with context to reduce wasted time.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

Rollins chose Secureworks®
Taegis™ XDR for the ability
to process relevant securitytelemetry in one place. XDR
automatically triages alerts,
taking care of a significant
amount of burdensome tierone alert triage processes forthe team. Alerts arrive withactionable context allowing
the Rollins team to capitalizeon the time saved and getstraight to work.

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Solution
Rollins chose Taegis XDR for the ability to process relevant security telemetry in one place.
XDR automatically triages alerts, taking care of a significant amount of burdensome tierone alert triage processes for the team. Alerts arrive with actionable context allowing theRollins team to capitalize on the time saved and get straight to work.
It wasn’t just the XDR software which appealed to the team at Rollins. Kevin Morrison, Vice
President of IT and Chief Information Security Officer for the company, said Secureworks
met the three criteria he usually looks for in a security partner. The first is flexibility – theability to fit Kevin’s environment, rather than expect Rollins to fit what the vendor offers.
Second, the company must have security at its core. “We look for companies that makesecurity the primary mission of the organization, not someone that has a SOC that also
ships boxes,” said Kevin. Finally, Kevin was looking for a company which could help him
scale his program vertically to meet the demands of the modern threat landscape. Thatmeans helping with tier one tasks of course. “But also, to help us with our more advancedneeds, like threat hunting and the issues that we reach up in tier three,” said Kevin.

More Time for What Matters
One of the earliest benefits the Rollins security team noticed after installing XDR was therichness of alerts. The software offered contextual information which allows the team toquickly get to the root cause of any incident. “One of my employees said that the alerts
have been superb, and that the information she receives helps her enrich the security dayto-day issues and simplify her tasks,” Kevin said.
A key driver of this simplification was the fact XDR was layered onto the existing security
solutions, ingesting, and analyzing all the relevant activity from elsewhere. This has helped
Rollins reduce both risk factors and alerts by a significant degree. Of particular use toRollins was the ability to process information from Azure and Office365, which then would
appear in the XDR interface packed with information ready to act on.
The same is true with all information XDR ingests, including from endpoints. “The informationthat XDR is able to retrieve is enriched and helps my team execute and know when there's
an alert that they should react to,” said Kevin. “[But] a lot of the time when we receive highalerts from our endpoints, the issues have already been taken care of.”On the occasions where the Rollins security team needs more information or explanation
behind an event or incident, the team has used the XDR chat box to get quick access toSecureworks experts.
This is further supplemented by threat intelligence from the Secureworks Counter Threat
Unit™ which XDR displays for additional context. This information includes a library of known

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

"The information that
XDR is able to retrieve isenriched and helps myteam execute and know
when there's an alertthat they should reactto,” said Kevin. “[But]a lot of the time when
we receive high alertsfrom our endpoints,
the issues have alreadybeen taken care of."
Kevin Morrison
Vice President of IT and Chief
Information Security OfficeRollins

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threat actors, as well as a library of how different vulnerabilities were previously exploited in
the wild. XDR users also receive daily emails from the CTU™ analyzing open-source threat
intelligence alerts. “That gives us the ability to look for new threats or gaps and close themmuch faster,” said Kevin.

Saving Money and Time with Taegis XDRKevin and his team have seen multiple benefits from adopting XDR which have helped
address major challenges they faced and created space for the team to focus on importanttasks. The volume of alerts the security operation receives has reduced significantly, which
has helped Kevin prove to the board that the investment is working. When Rollins firstpartnered with Secureworks four years ago, the plan was to rapidly mature an inadequateprogram. Adopting XDR has proved a significant move forward in that process. “It saves
us money and time, and hundreds – if not thousands – of hours a year,” said Kevin. “Themigration to XDR has been a phenomenal step for us.”

About Secureworks
Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress withSecureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat
intelligence and research, improving customers’ ability to detect advanced threats, streamline andcollaborate on investigations, and automate the right actions.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

"It saves us money andtime, and hundreds – if
not thousands – ofhours a year,” said
Kevin. “The migration
to XDR has been aphenomenal step for us."Kevin Morrison
Vice President of IT and Chief
Information Security Office
Rollins

For more information,
call 1-877-838-7947 tospeak to a Secureworks
security specialist
secureworks.com