CA S E ST U DY

The Paper Store Upgrades Cyber
Defense with Secureworks®
Taegis™ ManagedXDR
The Paper Store expanded security coverage and boosted
detection and response capabilities with a managed solutionthat can grow with its businessCompany: The Paper Store
Industry:

RetailCountry:

United States

Employees: 3,000+Solution
The Paper Store selected
Secureworks Taegis™
ManagedXDR for aroundthe-clock monitoring andinvestigation of high andcritical alerts, plus deep
visibility and scalability.

Overview
From humble beginnings at a small newspaper stand in Maynard, Mass., in 1964, The Paper
Store has grown to more than 80 locations throughout the Northeast United States, while
its online business jumped 10-fold in 2020. With more than 3,000 employees, The Paper
Store has expanded its array of gift offerings to meet the changing shopping habits of its
customers, while anticipating more growth to its business operations.

Challenges
Alex Fuchs, Director of IT for The Paper Store, describes it as, “an unforecasted need.”In the summer of 2020 amid booming growth of the company’s e-commence presence,
Fuchs secured an incident response retainer from Secureworks to ensure their security
posture was adequate. While performing threat hunting, Secureworks discovered
unauthorized activity in a data center. That set off a chain of events that resulted indiscovery of a compromised third-party account on a development server. Secureworks

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

CA S E ST U DY

investigated, isolated, and patched the server, and analyzed the rest of The Paper Store’s IT
environment to make sure no other assets were compromised.
For Fuchs, this incident underscored the importance of doing more to secure thecorporate environment, especially at a time of rapid expansion of The Paper Store’s online
presence. The incident response activity by Secureworks served, as Fuchs recalled, “oneheck of a sales pitch” for something more. Having previously explored the Secureworks
Taegis ManagedXDR offering, Fuchs asked a simple question when he sought approval topurchase: “Is there a reason why we don’t have this level of protection all the time?”

Solution
The combination of Secureworks rapid response to the incident on the developmental
server and a C-suite well versed in the criticality of protecting The Paper Store’s
accelerated growth made the decision an easy one, Fuchs said. ManagedXDR isSecureworks 24x7 managed detection and response service. Using Secureworks Taegis
platform, ManagedXDR also features threat hunting and incident response capabilities tohelp organizations like The Paper Store scale security operations, leveraging insights
gained from incident response engagements, threat research, and 20-plus years ofprotecting thousands of customers.
Building out a security staff to take on around-the-clock monitoring and response actions
was not feasible for The Paper Store, either from a logistical or budgetary perspective.
“We need to have 24x7 coverage,” Fuchs said. “Hiring that type of headcount was not in
our budget.” Fuchs needed a partner he could rely on, one that would act in a professional,
consultative, and decisive way. Secureworks has demonstrated just that during the incident
response situation. “Our previous experience with Secureworks made it easier to justify
Secureworks ManagedXDR,” Fuchs said.

Benefits
The Paper Store sees multiple benefits for deploying ManagedXDR, including increased
visibility across its IT ecosystem. Fuchs said the company uses Carbon Black Cloud Version
3.6 endpoint technology, which integrates with the Taegis platform and further expands
The Paper Store’s ability to see what’s occurring in their environment. “We treat it like
another agent, like Secureworks Red Cloak Endpoint Agent,” Fuchs said. “We can leverage
everything that the Secureworks SOC and the Taegis platform has to offer.”
One moment validating that point comes to mind for Fuchs, who described how
an employee working from home had a family member who experienced a breach ofa personal device. The Paper Store’s IT staff quickly looked at the employee’s corporate
device to see if the breach had impacted it, found a couple of phishing emails blocked by

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

“Is there a reason
why we don’t have thislevel of protection all
the time?”
Alex Fuchs
Director of IT,The Paper StoreCA S E ST U DY

Office 365, and changed the employee's corporate passwords.. “The log data was in Taegis;
we could see it,” Fuchs explained. “It’s a unified security picture. … What may have taken
2-to-3 hours, we were able to do in 15, 20 seconds.”
Having that type of visibility and having it around the clock is critical for The Paper Store.
As Fuchs says, “Logging to Taegis every endpoint, every server, every end user in ourenvironment, we have complete visibility.” Also important is the ability to have a solution like
ManagedXDR, which can scale as the organization’s business continues growing. “If you’regrowing, you need a SOC that’s going to grow with you,” Fuchs said.

About Secureworks
Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress withSecureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat
intelligence and research, improving customers’ ability to detect advanced threats, streamline andcollaborate on investigations, and automate the right actions.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

“What may have taken
2-to-3 hours, we wereable to do in 15, 20seconds.”
Alex Fuchs
Director of IT,The Paper StoreFor more information,
call 1-877-838-7947 tospeak to a Secureworks
security specialist
secureworks.com