Local Municipality Scales
their Security Programwith Managed Detectionand Response
The Town of Gilbert improves security posture withSecureworks Taegis ManagedXDR for superior threat
detection and unmatched response.

Name:

Town of Gilbert

Industry:

Local Government

Country:

United States

Employees: 1,800

CHALLENGES• Struggled to scale services inpace with rapidly growing
municipality• Lacked holistic visibility andmonitoring across various security
tools• Needed to implement a strategic
security approach

SOLUTION
Town of Gilbert selectedSecureworks Taegis™ ManagedXDR
to take advantage of:• Superior real-time threat
detection and proactive response
across IT and security technology

Challenge
The Town of Gilbert has experienced tremendous growth over the past
decade, becoming the fifth-largest municipality in the state of Arizonawith a population topping 277,000 people. Meeting the needs of thisexpanding population has required a major increase in services, and withit, the need to evolve the town’s security strategy. Tony Bryson, CISO for
the Town of Gilbert, realized the municipality’s approach to security
needed to change.
“We compare ourselves to operating like a small enterprise businesswhere much of our technology and security support was handledmanually with a limited team,” Bryson said. “With limited resources,
we were very reactive in how we handled IT and security initiatives.

• Collaboration with security
experts on threat investigations• Monthly threat hunting to discoverstealthy threats

BENEFITS• Around-the-clock threat
monitoring and threat detection• Threat hunting delivered fromsame provider as part of solution• Augment small internal team via
real-time collaboration withsecurity expertsWe went out and we found a solution to address the problem, rather
than being more strategic and focusing on solutions that could havebroader impact long term.”

CASE STUDY | SECUREWORKS TAEGIS MANAGEDXDR©2024 Secureworks, Inc. All rights reserved. Availability varies by region.

The Town of Gilbert had implemented various point solutions frommultiple vendors to improve security over time. However, with cyberthreats on the rise and a limited team, Bryson was interested in a more
holistic solution that could pull these point solutions together to give
greater visibility around where threats could be lingering to enable

Secureworks acts as arapid response. This led Bryson to explore investing in a managed

force multiplier for us.

solution built on extended detection and response (XDR) technology

To get this type of workthat could unify his view across specific point solutions and maximize
his current investments. He found what he needed in Secureworks

we get from Taegis

Taegis ManagedXDR, a managed detection and response (MDR)

ManagedXDR, it would

offering built on a robust XDR platform.

take us eight to a dozen

Solutionbodies internally.
For us, that’s a massive

As a MDR solution, Taegis ManagedXDR delivers around-the-clocksavings in workforce

monitoring and threat detection giving customers the peace of mind

costs.

that a powerful, experienced SOC is monitoring their environment
24/7 and responding quickly to avoid breach.
“The real-time monitoring is a very important thing that we could getfrom Taegis, but I would say what really made us make the jump toTaegis was the fact we would actually get real-time mitigation
strategies that could be implemented,” Bryson said. “We can work with
the Secureworks SOC to identify which playbooks get enacted, andwhat mitigation strategies Secureworks can take on our behalf.”
In addition, Taegis ManagedXDR also includes incident response
services if a breach does occur, proactive monthly threat hunts by
experienced threat hunters proactively looking for issues, and threat
intelligence for insights of the state of the threat with regular, timelyupdates. The value added services that surrounded ManagedXDR
helped separate Secureworks from other managed vendors that didn’t
include this level of expertise.
Additionally, Taegis ManagedXDR is delivered on an open XDR platformthat collects telemetry from across a customer’s entire IT
environment, including endpoints, network, cloud, identity, and otherbusiness systems. Once the data is collected, Taegis uses its
intelligence to not only detect threats, but prioritize real threats,eliminating noise caused by false alerts that many other systems bring.
Bryson liked that his team could have access to the same technology

CASE STUDY | SECUREWORKS TAEGIS MANAGEDXDR

Tony Bryson,CISO, The Town of Gilbertthat Secureworks was using to view alerts, collaborate

massive savings in workforce costs while increasing ouraround investigations, and generate reports he needed

level of security.”

to understand the risk level to his municipality.

One of the key benefits for Bryson is the monthly threat

One immediate impact Bryson and his teamhunt, proactively performed by Secureworks experts.

experienced upon implementing Taegis is in the ability

Bryson said the inclusion of threat hunting added

to collaborate with other security experts – regardless of

extreme value, as this was an activity his team did nottime of day or location. The live chat functionality withinhave time to execute on its own, and lacked thethe Taegis platform gives customers the ability to reachexperience that a dedicated team doing over 50,000+

a Secureworks security expert in less than 60 seconds.

threat hunts a year can provide.

“The chat is a stand-out capability that lets us talk to“We needed to find a better way to implement proactive

security experts in real time,” Bryson said. “Other forms

security measures, not just reactive,” Bryson said. “Theof communication, like email replies, are on point andfact that we were able to get threat hunting as part ofeasy to understand for the team. They don’t leave us

the solution, and not have to go invest in a different

scratching our head. Instead, it has clear instructions

third-party service to perform the proactive threat

on what we need to know and what next steps arehunts, increases the value of Secureworks going beyond

needed for an investigation or required mitigation

just a monitoring service.”

action. The communication and collaboration withSecureworks SOC team has made the transition toTaegis seamless and provided immediate positive
impact to our security posture.”

Bryson and the Town of Gilbert believe Secureworks
Taegis ManagedXDR not only makes them more secure,but increases their own internal security expertise withthe open communication and knowledge sharing

Benefits

between his team and Secureworks experts.

Bryson says that he “no longer sleeps with one eye open”“Secureworks proactively points out areas of weakness

with Taegis ManagedXDR in place, thanks to thein our security posture and advises how we can quickly

solution’s superior detection and unmatched response.

address to reduce our risk,” Bryson said. “Working withWhen Taegis detects a high or critical security threats,

Secureworks leveraging their XDR platform andSecureworks security analysts investigate the threat. All

expertise through their managed XDR offering has been

actions tied to an investigation are visible to Bryson anda phenomenal experience. The value we receive fromhis team within the Taegis platform, and the openness

Secureworks Taegis is high.”

and transparency of Taegis keeps them secure andconfident in their overall risk posture.

That relationship continues growing as the Town ofGilbert works with Secureworks to develop proactive“We have a very small team supporting our municipality,”

response playbooks, enabling Secureworks security

Bryson said. “We are able to keep our town safe fromexperts to perform agreed-upon response actions tocyber threats with a small team because of thestop threats without first contacting Bryson and his

additional scale and support that Secureworks gives us.

team. Bryson said the communication and level of trust

Taegis ManagedXDR is a force multiplier for us. For us tobetween his team and Secureworks is appreciated, andget this type of coverage and support without Taegis

he views Taegis ManagedXDR as a best-of-breed

ManagedXDR, we would have to add eight to a dozen

solution.

experienced security resources internally. For us, that’s a

CASE STUDY | SECUREWORKS TAEGIS MANAGEDXDR

“Taegis was just an absolute perfect fit for us, and it made sense
strategically given the managed detection and response delivered on an
XDR platform,” Bryson said. “To engage with Secureworks was the next
logical step for us, and they have really become a foundational pillar of
our information security program. We are invested with Secureworks

The fact that we werebecause Secureworks is invested in the Town of Gilbert. It truly is aable to get threat

partnership.”hunting as part of thesolution, and not haveto go invest in anotherthird-party service to dothese particular threat
hunts, adds so muchvalue for us.
Tony Bryson,CISO, The Town of Gilbert

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with
Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world detection data,
security operations expertise, and threat intelligence and research. Taegis is embedded in the security
operations of thousands of organizations around the world who use its advanced, AI-driven capabilities todetect advanced threats, streamline and collaborate on investigations, and automate the right actions.
©2024 Secureworks, Inc. All rights reserved. Availability varies by region.

For more information,
call 1-877-838-7947 tospeak to a Secureworks
security specialist.
secureworks.com