Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

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Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

M O I

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Water Supply Administration for Better
Management of Water Supply Services (B)Course No.201984473-J002

Name: Sopheaktra MEAS
Position：Chief of International Project Office
Organization: Siem Reap Water Supply Authority (SRWSA)

Content of Presentation
1.Outline of Water Supply Services
2.Water Supply Service Levels
3.Management of Water Quality
4.Reduction of Non-Revenue Water
5.Accounting system of Water Supply Service
6.Major Recent Achievements in Improvement of Water Supply Services
7.Recent Challenges to Improvement of Water Supply Services2－－Outline of Water Supply Services• Legal Basis of Water Supply Services

Siem Reap Water Supply Authority “SRWSA”
is managed based on the laws andregulations of Cambodia as following:(i) Law on General Statute of PublicEnterprises,(ii) Sub-decree on the establishment ofSiem Reap Water Supply Authority
dated on 10 January 2007,(iii) Statute of Siem Reap Water Supply
Authority, and(iv) other Laws and commercial related
regulations.
And, SRWSA has two supervision ministries:
1. Ministry of Industry and Handicrafts (Technical supervision ministry)3
2. Ministry of Economy and Finance (Finance supervision ministry)• Demarcation of Water Supply Services
There are a few ministries in charge of water works/sectors as listed below:

Ministry of Industry and Handicrafts

Ministry of Rural Development

Ministry of Water Resources andMeteorology

Ministry of Public Works and Transport(Urban water supply)(Rural water supply and community
water supply)(Water resources)(Wastewater and sewerage)
4

－ 3 －

Main Actor of Water Supply Utilities
In Cambodia, the water supply utilities are divided in group as following:
Public Water Supply Authorities

administrative and financial autonomy

Private Water Supply Operators

operated and manage by the private
operator registered under andregulated by MIH

Public Water Supply Utilities

directly operated and managed byprovincial department of industry ofhandicraft - MIH

Community and Rural Water
Supplyoperated and managed by provincial
department of rural department Ministry of Rural Development

5

Mission/Vision of Siem Reap Water Supply Authority

The Mission: to produce and deliver portablewater to residents living in Siem Reap City andsurrounding areas including tourists and othereconomic activities.



The Vision: SRWSA will be one of the watersupplyauthority

enhancementofin

Cambodiatechnical

with

and

the

financialsustainability to provide all residents, tourists
and other economic activities with better
access to water supply services in both quality
and quantity.
6

－ 3 －

My Mission/Vision in your organization
My Mission: to monitor, manage, administer and implement the projects
under the loan/grand from development partners.
My Vision: to ensure all project implementation works are completed
successfully in order to increase capacity of water supply system andtimely respond to water demand in Siem Reap.
Whole Country:
Area:

Population

181,035 km2:

15,228,489 Habitants

Coverage Water Supply:

75 %Siem Reap Water Supply Authority, Siem Reap City, Cambodia
Service Area :472 km2

Population Served:

55,000 people
7

Water Supply Service Levels.
Goals for2025

INDICATORS

2016

2018

Staff/1,000 connections

11.89

12.35

6.0

Production capacity (m3/day)

17,00030,000100,000

Water quality standards

NDWQS

NDWQS

NDWQS

Coverage area

35%

38%

100%

Supply duration (hour/day)

24

24

24

Supply pressure

1 bar

1.5 bar

1.5 barNumber of connections

7,231

9,875

44,586

Population Served

39,00055,000245,000

NRW

6.7%

7.0%

8.0%

Collection ratio

99.90%

99.99%

99.99%

Staff number

83

122

－ 3 －

8

186

Management of Water Quality
 Current Situation and Major Challenges/ProblemsoLaboratory of SRWSA is lacking of water qualities analysis equipment andmaterialsoIncidents of red water from the tap caused by leakage or old pipe Current Actions against Those Challenges/ProblemsoSend the water quality parameters that cannot be analyzed by SRWSA toministry or other laboratories for analysisoIncrease capacity of laboratory with the new additional equipment and materialsoUpdate SOP on water quality analysis for proper implementationoClean the pipe immediately after receiving the information of red water from
distribution networkoReplace old and poor-quality pipeline9 Water Quality Standards for Drinking Water
No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26

Parameter
Color
TurbiditypH
Arsenic(As)Total dissolved solids
Manganese(Mn)Zinc(Zn)
Sulfate(NO4²-)
Cu
Hardness
Aluminum (Al)
Chloride
Iron (Fe)Ammonia (NH3)
Barium (Ba)
Cadmium (Cd)Chromium (Cr)
Fluoride(F)Lea d(Pb)
Residual chlorine
E.Coli
Mercury (Hg)
Nitrite (NO2)
Nitrite (NO3)Na
Residual chlorine at network

Unit

Standard

Raw Water

TCU
NTU/FTU
n/a
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
MPN/100mg
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l

5
5
6.5-8.5
0.05
800
0.1
3
250
1
300
0.2
250
0.3
1.5
0.07
0.003
0.05
1.5
0.01
0.1-1.0
0.00
0.001
3
50
250
0.1-1.0

0.9
0.79
5.15
0.00
20.00
0.019
0.06
2.00
0.07
4.30
0.007
4.70
1.120
0.08
0.00
0.0001500.00
0.012900.00
0.0000
0.003
0.5
10
5.943
0

－ 33 －

Treated
Water
0.6
0.47
6.54
0.00
65.00
0.003
0.07
0.50
0.003
5.26
0.04
5.43
0.083
0.03
0.00130.00
0.00670.03
0.00040.31
0.00
0.00054
0.008
0.28
5.786
0.31

 Monitoring System or Plans for Safety of Drinking Water in Your

Organization / Regulatory Body / Independent Institution /Others
9 SRWSA has established Standard Operation

Procedure (SOP) for Water Quality Analysis toensure proper and regular water quality check.
9 SRWSA is preparing Water Safety Plan to ensure

the safety of water from source to user tape Implementation of Water Safety Plans or Similar Efforts

SRWSA conducts regular water quality analysis: daily, quarterly, semester, andyearly at water treatment plant and weekly at the end of pipe networks.

11

Reduction of Non-Revenue Water
Revenuewater
Authorized
consumption

Systeminput
volumeWater
lossesNon
Revenue
Water
(NRW)

Billed authorized
consumption

5,748,921 m3 /year(94%)

Unbilled authorized
consumption(ex. fire fighting, cleaning)

4,482 m3 /year( 0.07%)

Apparent losses( Unauthorized
consumption(i.e. Illegal use),
Customer metering
inaccuracies )

61,769 m3 /year(1.0%)

Real losses(Leakage)332,898 m3 /year( 5.4%)12－ 3 － Leakage Detection Measures
9 Assigning the standby Leakage repairing teams
9 Cooperation with related Authorities and Organizations forleakage detection at the construction siteCountermeasures for NRWអ្រតាទឹកបាត់បង់្របចាំឆា�ំ
AnnualRate of NRW
25.00%

20.00%

19.62%

12.72%

15.00%

13.49%

12.16%

9.28%
10.07%

9.71%
8.70%

10.00%

7.59%

6.73%

6.15%

7.0%

5.00%

0.00%

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

13

2017

2018

Accounting System of Water Supply
SRWSA currently uses the Synergistic Utility Management System (SUMS) for theServices
accounting system in the organization.
 Water Tariff in our Organization
Type of Tariff

Consumption rate

TariffDomestic

1 – 3m³

0.22 USD

4 – 7m³

0.25 USD

8 – 15m³

0.38 USD

16 – 30m³

0.45 USD

Over 30m³

0.50 USD

1 – 50m³

0.48 USD

51 – 150m³

0.60 USD

151 – 350m³

0.73 USD

Over 350m³

0.85 USD

Commercial

The average water tariff bill in current day is 0.54 USD per 1m³－ 3 －Type of Customers

Domestic customer andAdministration Public

Commercial customer

1
4

 Balance Sheet of SRWSA
31/12/2018(USD)
1+2 TOTAL ASSETS
29,924,967
4,570,897
1
Current assets
11
Cash in Banks
2,337,655
12
Cash in Hand (riels)
7,864
14
Advances and Deposits
2,6146
Loan and short-term accounts
124,821
15
16
Inventory
2,074,410
225,354,071
Non-current assets
21
Long-term financial assets
4,622,883
22
Long-term physical assets
11,507,728
23
Long-term intangible assets
28,85025
Assets in Progress
12,381,263
27
Depreciation - long-term assets-3,184,731
28
Depreciation - long-term intangible assets -1923
3+4+5 Total Liability and Owned Capital-29,924,967
3
Capital and reserves-10,570,15031Capital-5,480,348
32
Reserves-5,089,802-376,250
4Current Liability
41
Short-term Liability-376,250
5
Non-Current Liability-18,422,189
51
Long-term Liability-18,422,189
Note

Descriptions

15

31/12/2017(USD)
23,529,292
3,153,511
2,457,384
5,038
8,311
77,432605,346
20,375,780
8,696,987
10,851,065
0
3,594,337-2,766,609
0-2,352,292-9,724,449-5,559,360-4,165,089-168,685-168,685-12,632,432-12,632,432

Profit and Loss Statement of SRWSA

Note

Descriptions

7
70
71
72
73
74
6
60
61
62
63
64
65
66
67

Revenue
Income from water charges
Income from services charges
Income from interest
Income from rents
Income from special financing
Expenditure
Staff burden
Purchases
Services
Taxations
Depreciation and drop-down price
Expense on Subsidies
Other Financial Expenses
Special expenses and other allowance
Net Profit and Loss

－ 3 －31/12/2018 31/12/2017
(KHR
(KHR
Million)Million)3,423,05
3,592,020
3,027,030
2,960,735
151,997
152,125
125,130
105,013
1,797
6,652
69,276
136,139-2,866,677-2,588,295-964,326-810,576-384,727-357,157-621,718-602,599-179,400-254,521-420,045-420,948-62,070-50,400-234,392-90,949
0-1,145556,379
1,003,726
16

Major Recent Achievement in
improvement of water supply services
SRWSA has its recent achievement as following:
9 A new Water Production Facility (15,000 m3/day) including the 6km
TWTM has been constructed under the loan from AFD.
9 Extended new water distribution pipelines about 22.5km and houseservice connections are increased up to 845 new connections.
9 Increased the water production capacity up to 30,000m3/day in 2019.
9 The water pressure is also significantly stronger
9 Purchased required equipment for supporting construction work and pipes
installation works.

1
7

Recent challenges of Water Supply
Services• The water production capacity is still not enough to supply and meet the water

demand in the city, so the access to water supply service is still quite low• SRWSA still required more efforts and commitment for reduction of NRW to

become lower

1
8
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THANK YOU
for your attention!

19

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enera n ormation o am odia and iem eap it -Pro ince .......................................................
t ine oater pper ices .......................................................................................................
1-1. egal asis of Water upply ervices ............................................................................................ 4
1- . emarcation of Water upply ervices .......................................................................................... 4
1- . ain ctor of Water upply Utilities ............................................................................................. 4
1-4. ission/ ision of Water upply Utilities .......................................................................................
1- . y ission/ ision in your organization ........................................................................................
. ater pp
er ice e e s ..............................................................................................................
-1. ain Performance Indicators PI ..................................................................................................
- . ny onitoring by Performance Indicators PI .............................................................................
. anagement oater
a it ...........................................................................................................
-1. Current ituation and ajor Challenges/Problems .........................................................................
- . Current ctions against Those Challenges/Problems ......................................................................
- . The chievements in Water uality anagement ..........................................................................
-4. Water uality tandards for rin ing Water ..................................................................................
- . onitoring ystem or Plans for afety of rin ing Water in our rganization / egulatory ody /Independent Institution / thers .............................................................................................................
- . Implementation of Water afety Plans or imilar fforts..............................................................
. ed ction o on- e en e ater.........................................................................................
4-1. Current ituation and ajor Challenges/Problems .........................................................................
4- . Current ctions against Those Challenges/Problems ......................................................................
4- . The chievements in eduction on
W ......................................................................................
4-4. Constitution of
W ....................................................................................................................1
4-4. ituations about ea age etection easuresetc. ............................................................1. cco nting s stem oater pper ice .....................................................................................
-1. Water Tariff in your rganization .................................................................................................. 11- . alance heet of W ............................................................................................................. 11- . Profit and oss tatement of W ...........................................................................................1. a or ecent chie ements in mpro ement oater pper ices anagement ..................
. ecent ha enges to mpro ement oater pper ices ........................................................
. Expectations toward apan ...............................................................................................................
-1. xpectations toward Japanese overnment and JIC ...................................................................1- . xpectations toward Japanese Water Utilities ................................................................................1- . xpectations toward Japanese Private Companies .........................................................................1
9. Expectations toward the Program. ....................................................................................................
.

－－

enera n ormation oam odia and iem eap it -Pro ince

Siem Reap City

Cambodia is located at the southern region of the Indochina Peninsula in outheast sia. The total surface
area of Cambodia is at 1 1,
square ilometers, divided into 4 provinces including
cities/town and
one Capital City of Phnom Penh.
Cambodia is currently the th most populous country in the world with an estimated 1 population of
1 .4 million, an increase from 1 s estimation of 14. million. population density ofpeople persquare ilometer 1 /square mile , which ran s 11 th in the world.
The current median age of the total population is . years of age, with a total life expectancy of 4.
years of age. The
P per Capita is 1, 4 with the estimate growth of. .
of theP is directed
toward health resulting in a meager. There is a fairly high infant mortality rate within the nation. nlyof the country has improved access to drin ing water and only 4of the population has access toimproved sanitation facilities as well.
iem eap Province is one of province of Cambodia with one city called iem eap City/ unicipality. It
borders the provinces of ddar eanchey to the north, Preah ihear and ampong Thom to the east,
attambang to the south, and anteay eanchey to the west. iem eap is the 1 th largest province inCambodia with the total estimate population of about one million. While iem eap city has population of
about 1 ,4 persons. It is the largest tourist destination to visit the ng or World eritage. The total
tourists visiting iem eap is approximately million annually both international and local ones. The
current coverage of water supply in iem eap City is only about
.

|Page

－

－

.

t ine oater

pp

- . e al asis o Waterer icesppl

ervicesiem
eap Water upply wasestablished in 1
and wastransferred to public enterprise as
iem eap Water upply uthoritybyub-decree of theoyalovernment of Cambodia in.
W
is managed by thefollowing laws and regulations i
aw on eneral tatute of Public
nterprises, promulgated by theroyal decree o.C /// ,dated on 1
June 1, ii
ub-decree on the establishment of iem eap Water upply uthority dated on 1 January, iii
tatute of iem eap Water upply uthority, and iv other aws and commercial related regulations.
iem eap Water upply uthority has two supervision ministries, namely, inistry of Industry andandicaps Technical supervision ministry and inistry of conomy and inance inance supervision
ministry with a total of 1 1 employees. It has been recognized as one of lead public water supply
enterprises in Cambodia with administrative and financial autonomy. The ey mission of iem eap
Water upply uthority is to produce and distribute clean water supply to residents living in andsurrounding areas of iem eap City including about five million tourists per year.
-2. emarcation o Waterppl

ervices

There are a few ministries in charge for water as listed below:-

inistry of Industry and andicrafts is in charge for urban water supply-

inistry of ural evelopment is in charge for rural water supply and community water supply.

-

inistry of Water esources and-inistry of Public Wor s and Transport is in charge for wastewater and sewerage.

-3.

ain ctor o Water

eteorology is in charge for water resources

ppl Utilities

The urban water supply in Cambodia was divided into these main following groups:-

Public Water upply uthorities with administrative and financial autonomy. Two publicautonomous water supply authorities in Cambodia are Phnom Penh Water upply uthority andiem eap Water upply uthority. It was directed by oard of irectors and a irector eneral.
oard of irector is the highest policy ma er of public autonomous water supply authorities, withthe authority to determine the objective and control of management to ensure its efficiency andeffectiveness. eneral irector is delegated the authority from oard of irector to manage theauthority.
4|Page－－-

Private Water upply perators are operated and managed by private operators registered under andregulated by inistry of Industry and andicrafts.

-

Public Water upply Utilities: These water supply utilities are operated and managed directly by
respective provincial department of industry and handicraft/ inistry of Industry of andicraft.

-

Community and rural water supply are operated and managed by Provincial
evelopment/ inistry of ural evelopment.

- .

ission ision o Water-

The mission is to produce and deliver portable waterto residents living in
iem
eap City andsurrounding areas including tourists and othereconomic activities.

-

The vision isWwill be one of the best watersupply authority in Cambodia with technical andfinancial sustainability to provide all residents,
tourists and other economic activities with better
access to water supply services in both quality andquantity.

- .

epartment ofural

ppl Utilities

ission ision in o r or ani ation-

y mission inW
is to monitor, manage, administer and implement projects under the
loan/grand from development partners in order to increase capacity of water supply system which
contribute to achieving the mission of the authority.

-

y vision is to ensure all the project implementation wor s are completed based on wor
schedule/plan in order to timely respond to water demand in iem eap.
------------------------------------------------------------------------------------------------------

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3－

.
2- .

ater

pp

er ice e e s

ain Per ormance ndicators P
Coverage area
Population servedCollection ratio
Production capacity
upply duration
upply pressureon- evenue Water
Water quality
taff number
umber of connections
taff/1,connections

2-2. nonitorin4m,people.
,m /day4 hours/day
1. bar.
ational rin ing Water uality tandardW
1 staffs,
connections
1 . staffs/1,
connections

Per ormance ndicators P
4wh/m
1 g/ m
g/ m
g/ m
1
m

Power consumption/ m
P C consumption/ m
ime consumption/ m
Chlorine consumption/ m
Total length of istribution.

anagement o

ater

a it

3- . C rrent it ation anda or C allen es Pro lems
The management of water quality has been done based on the
P and ational rin ing Water uality tandardsW.
s the results of water quality analysis, theW
water
quality meets the requirement of theW
as well as W
tandards.

W A a oratory
Water uality Chec

The major challenges of W
in water quality management
are i aboratory ofWis lac ing of water qualities
analysis equipment and materials so some water quality
parameters cannot be analyzed. n the other hand, there are few
incidents of red water from the tap caused by lea age or old
pipe.

3-2. C rrent ctions a ainst

ose C allen es Pro lemsContinue to send water quality parameters that cannot be analyzed bylaboratory to ministry or other laboratories for analysis.

W

Plan to increase capacity of laboratory with the new additional equipment andmaterials for water quality analysis.
Updatestrictly.

P on water quality analysis as it is necessary and implement it properly and

|Page

－

－

Clean the pipe immediately after receiving the information of red water coming out
the distribution networ
eplace old and poor-quality pipe networ s.
3-3.

e c ievements in Water
-

W

alit

ana ement

can maintain good water quality that meets

W

and W

tandards.

-

The water distribution pipes were cleaned in some locations and the frequency of
red water incidents is deduced.

-

any old and poor-quality pipe networ s are replaced with better quality pipes

3- . Water

alit

tandards or rin in Water

Water quality ofWwell as W
tandards.
oParameter

meets

ationalrin ing Waternit

uality tandard

tandard

W

aw

ater

as
reated
ater

1

Color

TCU

Turbidity

TU/ TUp4

rsenics

Total dissolved solids
anganesen

inc nulfate

4-

Cu

.
.

.4

n/a

. - .

.1

. 4

g/l

.

.

.

g/l

.

g/l

.1

ardness

11

luminum

.

.

.

.

1

.

g/l

.

4.

.

.

. 4

4.

.4

.

1

Chloride

g/l

1

Iron

e

g/l

.

1.1

mmonia

g/l

1.

.

14

a

g/l

arium

1

Cadmium Cdg/l

1

Chromium Cr

g/l

.

1

luoride

g/l

1.

.

1

ea d Pb

g/l

. 1

. 1

esidual chlorine.Coliercury
4

.

.

g/l
P /1

g

.

.
.

1

1

.

g/l
g/l

l

.

. 1

g/l
g/l

1

.

.

.

1
.

.
.

.1-1.
mg
.

.
1

.

.

.

itriteg/l

itrite

g/l

.
.

a

g/l

. 4

esidual chlorine at networ

g/l

.1-1.

4
. 1

.

g/l

1
.

4
.
.
.
. 1

|Page

－

－

3- . onitorin
e lator odstem or Plans or a et orin in Water in o r
ndependent nstit tion t ers

r ani ationW
has established tandard peration Procedure
P Water uality nalysis to ensure proper and regularwater quality chec . In the
P clearly defined:
esponsibilities of water quality analysis staff
ocation of ta ing sample water for analysis
ethod of ta ing the sample waterumbers of sample and locations
Parameters to be analyzed
eside W
now preparing water safety plan to ensure
the safety from source to user tape.

Water uality Control ond Pipe

3- . mplementation o Water a et Plans or imilar E orts
W conducts regular water quality analysis: daily, quarterly, semester, and yearly at water
treatment plant and wee ly at the end of pipe networ s.
---------------------------------------------------------------------------------------------------------------. ed ction oon- e en e

- . C rrent it ation andatera or C allen es Pro lems

W reduction and expansion production and distribution capacity are
W .

Water ea a e earchin at Ni ht imeTheey priorities ofWater ea a e earchin and Detection in Day ime

ajor Challenges/Problems:- Poor quality of Pipes ld P C pipes still needed to be replaced- Pipe damages caused by other construction activities
alfunctioning or non-wor ing water meters lea age at water meters
one meters were damaged
ac of equipment and materials for lea age repairs at the site
- Current capacity of water supply system can cover onlyof water demand.
|Page

－

－

-2. C rrent ctions a ainst

ose C allen es Pro lems

Water ea a e epairin-3.

stablished a standby team for quic repairing and lea detection.
Conducted survey for malfunctioning and non-wor ing water meters, andrepaired/cleaned/replaced them.
eplacement of old P C pipes by
P pipes
Chec ed and strengthened monitoring of old water meters for each house holdconnection
stablished
P for i meter reading, bills distribution and collection and ii
P for house connection installation
Conducted regularly night step test for water lea age
Cooperated with related authorities/organizations to observe any damages topipeline caused by the excavation wor s at construction site.
Purchased the equipment and materials required for water lea age repairing
Implement new investment projects for expand production and distribution
capacity.

e c ievements in ed ction on-W

ost of old P C pipes have been replaced
The water lea ages have been found and successfully repairedThe
W decreased dramatically from 1 .
in 1 to .4

in

1 .

Annual Water oss ate

|Page

－

－

- . Constit tion othori edcons mptionWe en ewater

i ed a thori ed
cons mption

on- evenue
Water
W

Unbilled authorized
consumption
ex. fire fighting, cleaning
pparent losses
Unauthorized
consumption i.e. Illegal
use , Customer metering
inaccuracies
Physical losses
ea ageater osses- . it ations a o t ea a e etection

eas res

9

m ear
9 .
m

.

ear

9m
.

ear

9 m
.

ear

etc.

-

ssigning the standby ea age repairing teams
Cooperation with related uthorities and rganizations for lea age detection at theconstruction site---------------------------------------------------------------------------------------------------

epairing ouse ervice Water

eter

Installation of Interconnection

1 |Page－－. cco nting s stem o

ater

pp

er ice- . Water ari in o r r ani ationpe o ari
omestic

ons mption rate
1
m
4
m
1 m
1
m
ver m
1
m

Commercial

ari
. U
. U
. U
.4 U
. U
.4 U

pe o
stomers
omestic customer anddministration Public

Commercial customer

1 1 m
. U
1 1
m
. U
ver
m
. U
The average water tariff bill in current day is . 4 U
per 1m
-2. alance
ote
1
1
11
1
14
1
1
1

4
1
4
41
1

eet o

W
escriptions
,

4,
4,
,
,
,
, 4
, 14
1 4, 1, 4,41, 4, 14,,
11,,,
1 , 1,- ,1 4, 1-1

E
rrent assets
Cash in an s
Cash in and riels
dvances and eposits
oan and short-term accounts
Inventory
on-c rrent assets
ong-term financial assets
ong-term physical assets
ong-term intangible assets
ssets in Progress
epreciation - long-term assets
epreciation - long-term intangible
assetsota ia i it and wned apita
Capital and reserves
Capitaleserves
Current iability
hort-term iability
on-Current iability
ong-term iability- , 4,-1 ,,1- ,4 , 4
- ,
,
- ,
- ,
-1 ,4 ,1
-1 ,4 ,1, ,
,1 , 11,4 , 4
,
, 11
,4
, 4
, ,
, ,
1 , 1,
,
- ,

4,
,

- ,
,
- , 4,44- ,,-4,1 ,
-1 ,
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-1 ,
,4
-1 ,
,4

11 | P a g e－－

-3. Pro it and oss tatement ooteWescriptions

,4 ,
,
,
e en eIncome from water charges, ,,,Income from services charges
1 1,
1 ,1
1
Income from interest
1 ,1
1 , 1
Income from rents
1,,
Income from special financing
,
1 ,1
4
- , ,
- ,
,
Expendit retaff burden
- 4,
- 1 ,
Purchases
- 4,
- ,1
1
ervices- 1, 1- ,Taxations-1 ,4- 4, 1
epreciation and drop-down price-4 , 4-4 , 44
xpense on ubsidies- ,- ,4ther inancial xpenses
- 4,
- , 4
pecial expenses and other-1,14
allowance,1,,
et Pro it and oss-----------------------------------------------------------------------------------------------------.

a or ecent chie ements in mpro ement o
-

-

-

ater

pp

er ices

anagement

The new Water Production
acility with the capacity
1 ,m /day under theloan have been constructed
and will be operated with full
capacity in 1 .
The new water distribution
pipelines have been extended
about. m, and the newhouse connections increased
4 new connections in 1 .
Water production capacity increased from 1 ,m /day in
1 and will be,m /day in 1 .
Water pressure is significantly stronger
equired equipment had been purchased for supporting the construction and pipes
installation wor s.

1 |Page－－. ecent ha enges to mpro ement o

ater

pp

er ices-

The water production capacity is still not enough to supply and meet the water
demand in the city, so the access to water supply service is still quite low- Water pressure is still sometimes low in some area and at pic hours
eduction of
W to be lower is still a challenge for W
that need more efforts
and commitment.
-----------------------------------------------------------------------------------------------------. Expectations toward apan
8- . Expectations toward Japanese overnment and J C
I expect to receive nowledge related to better water supply management and learning
experiences from the capacity-building program of the Japanese overnment and JIC .
8-2. Expectations toward Japanese Water Utilities
It is important to now and understand about the modern technologies of Japanese Water
Utilities.
8-3. Expectations toward Japanese Private Companies
The Japanese private companies would introduce helpful services and ideas regarding
resources for materials/equipment supplies, technology and technical supports for watersupply system/services.
-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
With the program, I expect to learn and understand more about the course as following:- to be able to analyze/identify the issues/challenges regarding the water supply
management and set plan to improve the situation.
- to discover more modern technology of Japanese water utilities from field visit- to share experiences and understand the situation of water services administration andmanagement even in Japan and from participated countries.

New Water Production Facility with Capacity 15,000 m3/day Constructed under the AFD loan

1 |Page－－WATER SUPPLY ADMINISTRATION FOR BETTERMANAGEMENT OF WATER SUPPLY SERVICES (B)
COURSE NO.201984473-J002

NAME: SOKHA CHEAPOSITION： CHIEF OF ACCOUNTING OFFICEORGANIZATION: SIEM REAP WATER SUPPLY AUTHORITY (SRWSA)CONTENT OF PRESENTATION
1.Outline of Water Supply Services
2.Water Supply Service Levels

3.Management of Water Quality
4.Reduction of Non-Revenue Water
5.Accounting system of Water Supply Service
6.Major Recent Achievements in Improvement of Water Supply Services
7.Recent Challenges to Improvement of Water Supply Services

2
－

3－

OUTLINE OF WATER SUPPLY SERVICES• Legal Basis of Water Supply Services

Siem Reap Water Supply Authority “SRWSA”
is managed based on the laws andregulations of Cambodia as following:(i) Law on General Statute of PublicEnterprises,(ii) Sub-decree on the establishment ofSiem Reap Water Supply Authority
dated on 10 January 2007,(iii) Statute of Siem Reap Water Supply
Authority, and(iv) other Laws and commercial related
regulations.
And, SRWSA has two supervision ministries:
1. Ministry of Industry and Handicrafts (Technical supervision ministry)
2. Ministry of Economy and Finance (Finance supervision ministry)3• DEMARCATION OF WATER SUPPLY SERVICES
THERE ARE A FEW MINISTRIES IN CHARGE OF WATER WORKS/SECTORS AS LISTED BELOW:

Ministry of Industry and Handicrafts

Ministry of Rural Development

Ministry of Water Resources andMeteorology

Ministry of Public Works and Transport－－(Urban water supply)(Rural water supply and community
water supply)(Water resources)(Wastewater and sewerage)
4

MAIN ACTOR OF WATER SUPPLY UTILITIESIn Cambodia, the water supply utilities are divided in group as following:
Public Water Supply Authorities

administrative and financial autonomy

Private Water Supply Operators

operated and manage by the private
operator registered under and regulatedby MIH
directly operated and managed byprovincial department of industry ofhandicraft - MIH

Public Water Supply Utilities

operated and managed by provincial
department of rural department - Ministryof Rural Development

Community and Rural Water Supply

5

MISSION/VISION OF SIEM REAP WATER SUPPLY AUTHORITY• THE

MISSION:TO

PRODUCEAND

DELIVERPORTABLE WATER TO RESIDENTS LIVING IN SIEM
REAP CITY AND SURROUNDING AREAS INCLUDINGTOURISTS AND OTHER ECONOMIC ACTIVITIES.
• THE VISION: SRWSA WILL BE ONE OF THE WATERSUPPLY AUTHORITY IN CAMBODIA WITH THE

ENHANCEMENT OF TECHNICAL AND FINANCIALSUSTAINABILITY TO PROVIDE ALL RESIDENTS,
TOURISTS AND OTHER ECONOMIC ACTIVITIESWITH BETTER ACCESS TO WATER SUPPLY SERVICESIN BOTH QUALITY AND QUANTITY.
6－－

My Mission/Vision in your organization
My Mission: to responsible for all accounting works , manage all expenses
and Inventory control.
My Vision: to develop my all accounting works to be the best forsuccessfully in order to increase capacity of water supply system andtimely respond to water demand in Siem Reap.

WHOLE COUNTRY:AREA :

181,035 KM2POPULATION :15,228,489 HABITANTS

COVERAGE WATER SUPPLY:

75 %SIEM REAP WATER SUPPLY AUTHORITY, SIEM REAP CITY,
CAMBODIASERVICE AREA :472 KM2

POPULATION SERVED:

755,000 PEOPLE

Water Supply Service Levels.
Goals for2025

INDICATORS

2016

2018

Staff/1,000 connections

11.89

12.35

6.0

Production capacity (m3/day)

17,00030,000100,000

Water quality standards

NDWQS

NDWQS

NDWQS

Coverage area

35%

38%

100%

Supply duration (hour/day)

24

24

24

Supply pressure

1 bar

1.5 bar

1.5 barNumber of connections

7,231

9,875

44,586

Population Served

39,00055,000245,000

NRW

6.7%

7.0%

8.0%

Collection ratio

99.90%

99.99%

99.99%

Staff number

83

122

186

－

－

8

MANAGEMENT OF WATER QUALITY
Current Situation and Major Challenges/ProblemsoLaboratory of SRWSA is lacking of water qualities analysis equipment andmaterialsoIncidents of red water from the tap caused by leakage or old pipe

Current Actions against Those Challenges/ProblemsoSend the water quality parameters that cannot be analyzed by SRWSA toministry or other laboratories for analysisoIncrease capacity of laboratory with the new additional equipment and materialsoUpdate SOP on water quality analysis for proper implementationoClean the pipe immediately after receiving the information of red water from
distribution networkoReplace old and poor-quality pipeline

9

WATER QUALITY STANDARDS FOR DRINKING WATER
No

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26

Parameter

Color
TurbiditypH
Arsenic(As)Total dissolved solids
Manganese(Mn)Zinc(Zn)
Sulfate(NO4²-)
Cu
Hardness
Aluminum (Al)
Chloride
Iron (Fe)Ammonia (NH3)
Barium (Ba)
Cadmium (Cd)Chromium (Cr)
Fluoride(F)Lea d(Pb)
Residual chlorine
E.Coli
Mercury (Hg)
Nitrite (NO2)
Nitrite (NO3)Na
Residual chlorine at network

Unit

Standard

Raw Water

Treated Water

TCU
NTU/FTU
n/a
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l
MPN/100mg
Mg/l
Mg/l
Mg/l
Mg/l
Mg/l

5
5
6.5-8.5
0.05
800
0.1
3
250
1
300
0.2
250
0.3
1.5
0.07
0.003
0.05
1.5
0.01
0.1-1.0
0.00
0.001
3
50
250
0.1-1.0

0.9
0.79
5.15
0.00
20.00
0.019
0.06
2.00
0.07
4.30
0.007
4.70
1.120
0.08
0.00
0.0001500.00
0.012900.00
0.0000
0.003
0.5
5.943
0

0.6
0.47
6.54
0.00
65.00
0.003
0.07
0.50
0.003
5.26
0.04
5.43
0.083
0.03
0.00130.00
0.00670.03
0.00040.31
0.00
0.000540.008
0.2810
5.786
0.31

－

－

MONITORING SYSTEM OR PLANS FOR SAFETY OF DRINKING WATER IN YOURORGANIZATION / REGULATORY BODY / INDEPENDENT INSTITUTION /OTHERS SRWSA has established Standard Operation

Procedure (SOP) for Water Quality Analysis toensure proper and regular water quality check.
 SRWSA is preparing Water Safety Plan to ensure

the safety of water from source to user tape

Implementation of Water Safety Plans or Similar Efforts
SRWSA conducts regular water quality analysis: daily, quarterly, semester, and yearlyat water treatment plant and weekly at the end of pipe networks.

11

Reduction of Non-Revenue Water
Billed authorized
consumption

5,748,921 m3 /year(94%)

Unbilled authorized
consumption(ex. fire fighting, cleaning)

4,482 m3 /year( 0.07%)

Apparent losses( Unauthorized
consumption(i.e. Illegal use),
Customer metering
inaccuracies )

61,769 m3 /year(1.0%)

Real losses(Leakage)332,898 m3 /year( 5.4%)

Revenuewater
Authorized
consumption

Systeminput
volumeWater
lossesNon
Revenue
Water
(NRW)

12
－

－

Leakage Detection Measures Assigning the standby Leakage repairing teams
 Cooperation with related Authorities and Organizations forleakage detection at the construction site

COUNTERMEASURES FOR NRWអត្រាទឹ
កបាត់បង់ត្រofបចាំឆ្ន ាំAnnualRate
NRW
25.00%

20.00%

19.62%

12.72%

15.00%

13.49%

12.16%

9.28%
10.07%

9.71%
8.70%

10.00%

7.59%

6.73%

6.15%

7.0%

5.00%

0.00%

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

13

ACCOUNTING SYSTEM OF WATER SUPPLYSERVICESSRWSA currently uses the Synergistic Utility Management System (SUMS) for theaccounting system in the organization.
Water Tariff in our Organization
Type of Tariff

Consumption rate

TariffDomestic

1 – 3m³

0.22 USD

4 – 7m³

0.25 USD

8 – 15m³

0.38 USD

16 – 30m³

0.45 USD

Over 30m³

0.50 USD

1 – 50m³

0.48 USD

51 – 150m³

0.60 USD

151 – 350m³

0.73 USD

Over 350m³

0.85 USD

Commercial

The average water tariff bill in current day is 0.54 USD per 1m³－－

Type of Customers

Domestic customer andAdministration Public

Commercial customer

14

BALANCE SHEET OF SRWSA
Note

Descriptions

31/12/2018(USD)
1+2 TOTAL ASSETS
29,924,967
1
4,570,897
Current assets
11
Cash in Banks
2,337,655
12
Cash in Hand (riels)
7,864
14
Advances and Deposits
2,614615
Loan and short-term accounts
124,821
16
Inventory
2,074,410
225,354,071
Non-current assets
21
Long-term financial assets
4,622,883
22
Long-term physical assets
11,507,728
23
Long-term intangible assets
28,85025
Assets in Progress
12,381,263
27
Depreciation - long-term assets-3,184,731
28
Depreciation - long-term intangible assets -1923
3+4+5 Total Liability and Owned Capital-29,924,967
3
Capital and reserves-10,570,15031Capital-5,480,348
32
Reserves-5,089,802
4
Current Liability-376,250
41
Short-term Liability-376,250
5
Non-Current Liability-18,422,189
51
Long-term Liability-18,422,189

31/12/2017(USD)
23,529,292
3,153,511
2,457,384
5,038
8,311
77,432605,346
20,375,780
8,696,987
10,851,065
0
3,594,337-2,766,609
0-2,352,292-9,724,449-5,559,360-4,165,089-168,685-168,685-12,632,432 15-12,632,432

PROFIT AND LOSS STATEMENT OF SRWSA
Note

Descriptions

7
70
71
72
73
74
6
60
61
62
63
64
65
66
67

Revenue
Income from water charges
Income from services charges
Income from interest
Income from rents
Income from special financing
Expenditure
Staff burden
Purchases
Services
Taxations
Depreciation and drop-down price
Expense on Subsidies
Other Financial Expenses
Special expenses and other allowance
Net Profit and Loss－－

31/12/2018(KHR
Million)3,423,05
3,027,030
151,997
125,130
1,797
69,276-2,866,677-964,326-384,727-621,718-179,400-420,045-62,070-234,392
0556,379

31/12/2017(KHR
Million)3,592,020
2,960,735
152,125
105,013
6,652
136,139-2,588,295-810,576-357,157-602,599-254,521-420,948-50,400-90,949-1,145
1,003,726

16

MAJOR RECENT ACHIEVEMENT IN
IMPROVEMENT OF WATER SUPPLY SERVICESSRWSA has its recent achievement as following: A new Water Production Facility (15,000 m3/day) including the 6km
TWTM has been constructed under the loan from AFD.
 Extended new water distribution pipelines about 22.5km and houseservice connections are increased up to 845 new connections.
 Increased the water production capacity up to 30,000m3/day in 2019.
 The water pressure is also significantly stronger
 Purchased required equipment for supporting construction work and pipes
installation works.

17

RECENT CHALLENGES OF WATER SUPPLYSERVICES• The water production capacity is still not enough to supply and meet the water

demand in the city, so the access to water supply service is still quite low• SRWSA still required more efforts and commitment for reduction of NRW to

become lower

18
－

－

THANK YOU
for your attention!

19

－

－






 


     

   

                              
 

－3－




enera n ormation o am odia and iem eap it -Pro ince .......................................................
t ine oater pper ices .......................................................................................................
1-1. egal asis of Water upply ervices ............................................................................................ 4
1- . emarcation of Water upply ervices .......................................................................................... 4
1- . ain ctor of Water upply Utilities ............................................................................................. 4
1-4. ission/ ision of Water upply Utilities .......................................................................................
1- . y ission/ ision in your organization ........................................................................................
. ater pp
er ice e e s ..............................................................................................................
-1. ain Performance Indicators PI ..................................................................................................
- . ny onitoring by Performance Indicators PI .............................................................................
. anagement oater
a it ...........................................................................................................
-1. Current ituation and ajor Challenges/Problems .........................................................................
- . Current ctions against Those Challenges/Problems ......................................................................
- . The chievements in Water uality anagement ..........................................................................
-4. Water uality tandards for rin ing Water ..................................................................................
- . onitoring ystem or Plans for afety of rin ing Water in our rganization / egulatory ody /Independent Institution / thers .............................................................................................................
- . Implementation of Water afety Plans or imilar fforts..............................................................
. ed ction o on- e en e ater.........................................................................................
4-1. Current ituation and ajor Challenges/Problems .........................................................................
4- . Current ctions against Those Challenges/Problems ......................................................................
4- . The chievements in eduction on
W ......................................................................................
4-4. Constitution of
W ....................................................................................................................1
4-4. ituations about ea age etection easuresetc. ............................................................1. cco nting s stem oater pper ice .....................................................................................
-1. Water Tariff in your rganization .................................................................................................. 11- . alance heet of W ............................................................................................................. 11- . Profit and oss tatement of W ...........................................................................................1. a or ecent chie ements in mpro ement oater pper ices anagement ..................
. ecent ha enges to mpro ement oater pper ices ........................................................
. Expectations toward apan ...............................................................................................................
-1. xpectations toward Japanese overnment and JIC ...................................................................1- . xpectations toward Japanese Water Utilities ................................................................................14- . xpectations toward Japanese Private Companies .........................................................................14
9. Expectations toward the Program. ....................................................................................................
.

－－

enera n ormation oam odia and iem eap it -Pro ince

Siem Reap City

Cambodia is located at the southern region of the Indochina Peninsula in outheast sia. The total surface
area of Cambodia is at 1 1,
square ilometers, divided into 4 provinces including
cities/town and
one Capital City of Phnom Penh.
Cambodia is currently the th most populous country in the world with an estimated 1 population of
1 .4 million, an increase from 1 s estimation of 14. million. population density ofpeople persquare ilometer 1 /square mile , which ran s 11 th in the world.
The current median age of the total population is . years of age, with a total life expectancy of 4.
years of age. The
P per Capita is 1, 4 with the estimate growth of. .
of theP is directed
toward health resulting in a meager. There is a fairly high infant mortality rate within the nation. nlyof the country has improved access to drin ing water and only 4of the population has access toimproved sanitation facilities as well.
iem eap Province is one of province of Cambodia with one city called iem eap City/ unicipality. It
borders the provinces of ddar eanchey to the north, Preah ihear and ampong Thom to the east,
attambang to the south, and anteay eanchey to the west. iem eap is the 1 th largest province inCambodia with the total estimate population of about one million. While iem eap city has population of
about 1 ,4 persons. It is the largest tourist destination to visit the ng or World eritage. The total
tourists visiting iem eap is approximately million annually both international and local ones. The
current coverage of water supply in iem eap City is only about
.

|Page

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.

t ine oater

pp

- . e al asis o Waterer icesppl

ervicesiem
eap Water upply wasestablished in 1
and wastransferred to public enterprise as
iem eap Water upply uthoritybyub-decree of theoyalovernment of Cambodia in.
W
is managed by thefollowing laws and regulations i
aw on eneral tatute of Public
nterprises, promulgated by theroyal decree o.C /// ,dated on 1
June 1, ii
ub-decree on the establishment of iem eap Water upply uthority dated on 1 January, iii
tatute of iem eap Water upply uthority, and iv other aws and commercial related regulations.
iem eap Water upply uthority has two supervision ministries, namely, inistry of Industry andandicaps Technical supervision ministry and inistry of conomy and inance inance supervision
ministry with a total of 1 1 employees. It has been recognized as one of lead public water supply
enterprises in Cambodia with administrative and financial autonomy. The ey mission of iem eap
Water upply uthority is to produce and distribute clean water supply to residents living in andsurrounding areas of iem eap City including about five million tourists per year.
-2. emarcation o Waterppl

ervices

There are a few ministries in charge for water as listed below:
inistry of Industry and andicrafts is in charge for urban water supply
inistry of ural evelopment is in charge for rural water supply and community water supply.
inistry of Water esources andeteorology is in charge for water resources

inistry of Public Wor s and Transport is in charge for wastewater and sewerage.
-3.

ain ctor o Water

ppl Utilities

The urban water supply in Cambodia was divided into these main following groups:
Public Water upply uthorities with administrative and financial autonomy. Two publicautonomous water supply authorities in Cambodia are Phnom Penh Water upply uthority andiem eap Water upply uthority. It was directed by oard of irectors and a irector eneral.
oard of irector is the highest policy ma er of public autonomous water supply authorities, withthe authority to determine the objective and control of management to ensure its efficiency andeffectiveness. eneral irector is delegated the authority from oard of irector to manage theauthority.
4|Page－－Private Water upply perators are operated and managed by private operators registered under andregulated by inistry of Industry and andicrafts.
Public Water upply Utilities: These water supply utilities are operated and managed directly by
respective provincial department of industry and handicraft/ inistry of Industry of andicraft.
Community and rural water supply are operated and managed by Provincial
evelopment/ inistry of ural evelopment.

- .

ission ision o Water

epartment ofural

ppl Utilities

The mission is to produce and deliver portable waterto residents living in
iem
eap City andsurrounding areas including tourists and othereconomic activities.
The vision isWwill be one of the best watersupply authority in Cambodia with technical andfinancial sustainability to provide all residents,
tourists and other economic activities with better
access to water supply services in both quality andquantity.
- .

ission ision in o r or ani ation
y missiony vision is------------------------------------------------------------------------------------------------------

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－

－

.
2- .

ater

pp

er ice e e s

ain Per ormance ndicators P
Coverage area
Population servedCollection ratio
Production capacity
upply duration
upply pressureon- evenue Water
Water quality
taff number
umber of connections
taff/1,connections

2-2. nonitorin4m,people.
,m /day4 hours/day
1. bar.
ational rin ing Water uality tandardW
1 staffs,
connections
1 . staffs/1,
connections

Per ormance ndicators P
4wh/m
1 g/ m
g/ m
g/ m
1
m

Power consumption/ m
P C consumption/ m
ime consumption/ m
Chlorine consumption/ m
Total length of istribution.

anagement o

ater

a it

3- . C rrent it ation anda or C allen es Pro lems
The management of water quality has been done based on the
P and ational rin ing Water uality tandardsW.
s the results of water quality analysis, theW
water
quality meets the requirement of theW
as well as W
tandards.

W A a oratory
Water uality Chec

The major challenges of W
in water quality management
are i aboratory ofWis lac ing of water qualities
analysis equipment and materials so some water quality
parameters cannot be analyzed. n the other hand, there are few
incidents of red water from the tap caused by lea age or old
pipe.

3-2. C rrent ctions a ainst

ose C allen es Pro lemsContinue to send water quality parameters that cannot be analyzed bylaboratory to ministry or other laboratories for analysis.

W

Plan to increase capacity of laboratory with the new additional equipment andmaterials for water quality analysis.
Updatestrictly.

P on water quality analysis as it is necessary and implement it properly and

|Page

－

－

Clean the pipe immediately after receiving the information of red water coming out
the distribution networ
eplace old and poor-quality pipe networ s.
3-3.

e c ievements in WaterW

alit

ana ement

can maintain good water quality that meets

W

and W

tandards.

The water distribution pipes were cleaned in some locations and the frequency of
red water incidents is deduced.
any old and poor-quality pipe networ s are replaced with better quality pipes
3- . Water

alit

tandards or rin in Water

Water quality ofWwell as W
tandards.
oParameter

meets

ationalrin ing Waternit

uality tandard

tandard

W

aw

ater

as
reated
ater

1

Color

TCU

Turbidity

TU/ TUp4

rsenics

Total dissolved solids
anganesen

inc nulfate

4-

Cu

.
.

.4

n/a

. - .

.1

. 4

g/l

.

.

.

g/l

.

g/l

.1

ardness

11

luminum

.

.

.

.

1

.

g/l

.

4.

.

.

. 4

4.

.4

.

1

Chloride

g/l

1

Iron

e

g/l

.

1.1

mmonia

g/l

1.

.

14

a

g/l

arium

1

Cadmium Cdg/l

1

Chromium Cr

g/l

.

1

luoride

g/l

1.

.

1

ea d Pb

g/l

. 1

. 1

esidual chlorine.Coliercury
4

.

.

g/l
P /1

g

.

.
.

1

1

.

g/l
g/l

l

.

. 1

g/l
g/l

1

.

.

.

1
.

.
.

.1-1.
mg
.

.
1

.

.

.

itriteg/l

itrite

g/l

.
.

a

g/l

. 4

esidual chlorine at networ

g/l

.1-1.

4
. 1

.

g/l

1
.

4
.
.
.
. 1

|Page

－

－

3- . onitorin
e lator odstem or Plans or a et orin in Water in o r
ndependent nstit tion t ers

r ani ationW
has established tandard peration Procedure
P Water uality nalysis to ensure proper and regularwater quality chec . In the
P clearly defined:
esponsibilities of water quality analysis staff
ocation of ta ing sample water for analysis
ethod of ta ing the sample waterumbers of sample and locations
Parameters to be analyzed
eside W
now preparing water safety plan to ensure
the safety from source to user tape.

Water uality Control ond Pipe

3- . mplementation o Water a et Plans or imilar E orts
W conducts regular water quality analysis: daily, quarterly, semester, and yearly at water
treatment plant and wee ly at the end of pipe networ s.
---------------------------------------------------------------------------------------------------------------. ed ction oon- e en e

- . C rrent it ation andatera or C allen es Pro lems

W reduction and expansion production and distribution capacity are
W .

Water ea a e earchin at Ni ht imeTheey priorities ofWater ea a e earchin and Detection in Day ime

ajor Challenges/Problems:- Poor quality of Pipes ld P C pipes still needed to be replaced- Pipe damages caused by other construction activities
alfunctioning or non-wor ing water meters lea age at water meters
one meters were damaged
ac of equipment and materials for lea age repairs at the site
- Current capacity of water supply system can cover onlyof water demand.
|Page

－

－

-2. C rrent ctions a ainst

ose C allen es Pro lems

Water ea a e epairin-3.

stablished a standby team for quic repairing and lea detection.
Conducted survey for malfunctioning and non-wor ing water meters, andrepaired/cleaned/replaced them.
eplacement of old P C pipes by
P pipes
Chec ed and strengthened monitoring of old water meters for each house holdconnection
stablished
P for i meter reading, bills distribution and collection and ii
P for house connection installation
Conducted regularly night step test for water lea age
Cooperated with related authorities/organizations to observe any damages topipeline caused by the excavation wor s at construction site.
Purchased the equipment and materials required for water lea age repairing
Implement new investment projects for expand production and distribution
capacity.

e c ievements in ed ction on-W

ost of old P C pipes have been replaced
The water lea ages have been found and successfully repairedThe
W decreased dramatically from 1 .
in 1 to .4

in

1 .

Annual Water oss ate

|Page

－

－

- . Constit tion othori edcons mptionWe en ewater

i ed a thori ed
cons mption

on- evenue
Water
W

Unbilled authorized
consumption
ex. fire fighting, cleaning
pparent losses
Unauthorized
consumption i.e. Illegal
use , Customer metering
inaccuracies
Physical losses
ea ageater osses- . it ations a o t ea a e etection

eas res

9

m ear
9 .
m

.

ear

9m
.

ear

9 m
.

ear

etc.

ssigning the standby ea age repairing teams
Cooperation with related uthorities and rganizations for lea age detection at theconstruction site---------------------------------------------------------------------------------------------------

epairing ouse ervice Water

eter

Installation of Interconnection

1 |Page－－. cco nting s stem o

ater

pp

er ice- . Water ari in o r r ani ationpe o ari
omestic

ons mption rate
1
m
4
m
1 m
1
m
ver m
1
m

Commercial

ari
. U
. U
. U
.4 U
. U
.4 U

pe o
stomers
omestic customer anddministration Public

Commercial customer

1 1 m
. U
1 1
m
. U
ver
m
. U
The average water tariff bill in current day is . 4 U
per 1m
-2. alance

eet o

W

ote

escriptions

1

E
1

11

29,92 ,967

23,529,292

4,570,897

3,153,511

2,337,655

2,457,384

7,864

5,038

2,6146

8,311

124,821

77,432

2,074,410

605,346

25,35 ,071

20,375,7 0

4,622,883

8,696,987

11,507,728

10,851,065

rrent assets
Cash in an s
Cash in and riels

1
14

dvances and eposits
oan and short-term accounts

11

Inventory
on-c rrent assets
1

ong-term financial assets
ong-term physical assets
ong-term intangible assets
ssets in Progress

28,85012,381,263

3,594,337-3,184,731-2,766,609

epreciation - long-term assets
11 | P a g e－

3－

epreciation - long-term intangible
assetsota ia i it and wned apita

4

-1923
29,92 ,967

2,352,292-10,570,150-9,724,449-5,480,348-5,559,360-5,089,802-4,165,089-376,250-168,685-376,250-168,685-18,422,189-12,632,432-18,422,189-12,632,432

3, 23,056

3,592,020

3,027,030

2,960,735

151,997

152,125

125,130

105,013

1,797

6,652

69,276

136,139

Capital and reserves
1

Capitaleserves
Current iability

441

hort-term iability
on-Current iability

1

ong-term iability-3. Pro it and oss tatement ooteWescriptions
e en eIncome from water charges

1

Income from services charges
Income from interest
Income from rents

4

Income from special financing
Expendit re2, 66,677

2,5

,295

-964,326-810,576-384,727-357,157-621,718-602,599-179,400-254,521

taff burden
1

Purchases
ervicesTaxations
1 |Page－－4epreciation and drop-down price-420,045-420,948-62,070-50,400-234,392-90,949

xpense on ubsidies
ther inancial xpenses
pecial expenses and otherallowance
et Pro it and oss-1,145556,379

1,003,726-----------------------------------------------------------------------------------------------------.

a or ecent chie ements in mpro ement o

ater

pp

er ices

anagement

The new Water Production
acility with the capacity
1 ,m /day under theloan have been constructed
and will be operated with full
capacity in 1 .
The new water distribution
pipelines have been extended
about. m, and the newhouse connections increased
4 new connections in 1 .
Water production capacity increased from 1 ,m /day in
1 and will be,m /day in 1 .
Water pressure is significantly stronger
equired equipment had been purchased for supporting the construction and pipes
installation wor s.
. ecent ha enges to mpro ement o

ater

pp

er ices

The water production capacity is still not enough to supply and meet the water
demand in the city, so the access to water supply service is still quite low
Water pressure is still sometimes low in some area and at pic hours
eduction of
W to be lower is still a challenge for W
that need more efforts
and commitment.
-----------------------------------------------------------------------------------------------------. Expectations toward apan
8- . Expectations toward Japanese overnment and J C
I expect to receive nowledge related to better water supply management and learning
experiences from the capacity-building program of the Japanese overnment and JIC .

1 |Page－－8-2. Expectations toward Japanese Water Utilities
To see the new technology and understand about the modern technologies of Japanese Water
Utilities.
8-3. Expectations toward Japanese Private Companies
The Japanese companies may cooperate with the water supply Utilities through theinternational cooperation project as Consultants and Contractors for materials /equipment
supplies, technology and technical supports.
-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
With the program, I expect to learn and understand more about the course as following:- to be able to analyze/identify the issues/challenges regarding the water supply
management and set plan to improve the situation.
- to discover more modern technology of Japanese water utilities from field visit- to share experiences and understand the situation of water services administration andmanagement even in Japan and from participated countries.

New Water Production Facility with Capacity 15,000 m3/day Constructed under the AFD loan

14 | P a g e－－

Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

O

R S

－

－

Water Supply Administration for Better
Management of Water Supply Services

Inception Report Presentation
Name: Eng. Roque R. Andrade Salazar
Position︓Los Laureles Subsystem Chief
Organization: SANAA /AMDC

2

Inception Report Presentation• Each applicant isindly requested to ma e presentation of nception Report
M/S Po er Point file ith ess t ans i es hich cover the follo ing
topics about the individual ater supply company/public ater supply
authority to hich the participant belongs.

• Presentation time:•in tes incintopicst ine oater
pp
er icesater
pp
er ice e e sana e ent o
ater
a it
Re ction oon Re en e ater
cco ntin s ste oater
pper icea or Recent c ie e ents in I pro e ent oater
ppRecenta en es to I pro e ent oater
pp
er ices－－

er icesou rtidron utic E

Lo L ur

－

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er ices•••••ana e ent o

ater

a it

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ater

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er icesa or Recent c ie e ent in i pro e ent
o ater s pp ser ices
•

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Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

L OS

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•

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ater

pp

er ice e e s

ND CA ORS
Staff/

oals forconnections

Production capacity
m /dayWater quality standards

None

Coverage area
Supply duration hour/day
Supply pressure. bar

Number of connections
Population Served
NRW
Collection ratio
Staff number

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3－

Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

MI RO ESI－－

Nov, 13 2019

LOCATION MAP

1,644 KILOMETER－－

Island of Pohnpei••

POHNPEI UTILITIES CORPORATION ENCOMPASSES

D

D

D

D

D

D

－

－

D

DEPARTMENT OF
WATER AND
SEWER
D

D

D

Roles andResponsibility

oles and esponsi ili ies of a eo s i isiont r i i ion

i ai or oratio o toitat o r m t a i t
rimar
ro i r o o rarr ior t i atirtgo r ao aoar m m ra oi tto r or a a rot
gi at r o oi tat
ra a ag r o i irtoar o Dir tor o r
t o rao ratio o

T
S
S

T

S

S

S
L
S

－

－

Current ServiceAreao o ia oortio o9 ait tota a a it o mi io ga o
9r mi o i i g
9 t m
m t
D
at r
9
o
o

D

－

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a o

tt

i m

a

SYSTEMATIC PROFILE OF WATER SYSTEM

To Palikir System

WATER TREATMENT PLANT
D

ro

tio

g o

D
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Water Supply Administration
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aterpp
ana e ent oinistration or etterater
pp
er ices

Inception Report Presentation
Name: Mr. SAPAL Winston W NS
Position︓ D S ON MANA ER A
Organization: etro ota ato ater
istrict
ota ato itRt ine o

ater

pp

•

•

－

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2

er ices

t ine o
•

ater

pp

er ices

Authorities
d. Local Water Utilities Administration (LWUA)
b. National Water Resources Board (NWRB): Water rights
c. Department of Health (City Health Office-DOH): Water quality•(691cities & municipalities•

Pursue the national government’s goal of universal access to safe andincluding septage management and sewerage in the countryside
Adequate and sustainable water and sanitation services in the countryside
by CY 2022 through self-reliant water utilities•

To provide adequate, safe and affordable water supply to all ourconcessionaires, deliver efficient services and responsible in promoting
environmental conservation, rehabilitation and sanitation.

2

piped
into dwellings(PSA 2017 Annual Poverty Indicator Survey, Fig.8.1)

2

－

－

ater

pp

er ice e e s

ND CA ORS
Staff/

oals forconnections

Production capacity
m /dayWater quality standards

P

P

P

Coverage area
Supply duration hour/day
Supply pressure

r

a

r

psi

psi

Number of connections
Population Served
NRW
Collection ratio
Staff number

ana e ent o

ater

a it

•

－

－

a

r
psi

a

ana e ent o
a it

•

ater

2

HydroChem Plus

HydroChem Plusana e ent o
a it

ater

•

2
Mandatory : 10 Parameters, Primary:56, Secondary: 12 Parameters

•

•

－

－

Re ction oater

on Re en e
2
2

2

2

2 2
2

• Data: from Maynilad 2018 Rapid Assessment Report on MCWD Facilities

•

M

il d

cco ntin

ste

o

ater

•

－

－

pp

er icescco ntin
er ices

ste

o

ater

pp

•

2
2

2

2

2

2
•

2
22
2 2

2

2

a or Recent c ie e ent in i pro e ent
o ater s pp ser ices
•

2

－

－

Recent c a en es o
er ices
•

ater

pp

rigatōgo aima ita

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－

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Course No.201984473-J002

Water Supply Administration for Better
Management of Water Supply Services

Inception Report Presentation
Name: Archival M. Samson
Position︓Branch Manager Operations
Organization : Lingayen Water District

Prime ater Lingayen

2

Outline of Water Supply Service. Water Supply Levels. Management of Water uality. Reduction of Non Revenue Water. Accounting System of Water Supply Services. Ma or Recent Achievements in mprovement of
Water Supply Service. Recent Challenges of Water Supply Service

.

－

－

t ine oaterppe e a asis ater s pp
on t o t pe o Presi entia
a. Presidential Decreeb. Presidential Decreepe earcation oer ices
ser ice in t e P i ippines is ase
ecree
or Water Code of the Philippines.
or Creation of Local Water District.

ater s pp

ser ices are as o o sa. or Local Water District in Rural and rban Areas in Provinces
they are govern by the Local Water tilities Administration or
LW A.
b. or Private Water Service Provider they are govern by the
National Water Resource Board or NWRB.
c. or National Capital Region or Metro Manila the regulating
bodies are Metropolitan Water or s and Se erage System
or MWSS.

e ain actor or operator oare as o o sater s pp

ti ities

a. Local Water District. e.g. Lingayen Water Districtb. Private Water Service Provider.

in a enission anisionission he Lingayen Water District is committed to give the best
effort e can in ensuring the availability of clean drin able ater for
all.
ision
potablehe Lingayen Water District visions to able to supply
ater serve to all barangays in Lingayen.

－－ission anision

ission My mission is to improve theater service supply in Lingayen.

ision My vision is to sustained and able to e pand Lingayen
services in all of its covered barangay.

ater

pp

er ice e e s

ND CA ORS
Staff/

ater

oals forconnections

.

.

.

Production capacity
m /dayWater quality standards

ery Poor

Poor to

ood

ery

ood

Coverage area
Supply duration hour/day
Supply pressurepsi

Number of connections
Population Served
NRW
Collection ratio
Staff number

－

－

psi

psi

ana e ent o
rrent

ater

it ation an

a it
a or

a en es Pro es.

a. Poor Water uality ello ish Colorb. Sandy Water and ith rotten egg smell .
c. nadequate ater supply due to high salinity.
rrent

ction a ainst t ose

a en es Pro esa. Poor Water uality ello ish Colorn addressing the problemehave installed and integrated a filtration system in order to reduce theorganics hich contribute to the tanning of ater.
b. Sandy and ith rotten egg smelln cooperation ith CA an
initiative as made to revive and reuse the e isting ater treatment
facility hich has an aeration and rapid sand filter to address thisproblem.
c. nadequate ater supply
t is our future goal to e tend our service
in several barangays and plans are initiated to build a surface ater
facility at Agno Riverhich can be a potential long term source forthe municipality of Lingayen.

ana e ent o

ater

a it

－

－

ana e ent o

ater

a it

Monitoring Plans for Safety ofDrin ing Water involves testing andmonitoring of delivered ater fromthe source up to the
costumer/consumer s faucet. hefollo ing test are conducted in order
to secure the ater are safe to drin
and for human consumption.
a. Daily Chloride Residual esting
Random ouse old aucet isconducted by our ater quality
officer.
b. One a Month Microbiological
Sampling Random ouse old
aucet and Deep Well Sources isconducted and tested by anaccredited Department of ealthDOlaboratory and the results are
submitted to the Rural ealth nit.
c.
ice a year Physical and Chemical
Analysis of Ra Water and reated
Water Random ouse old aucet
and Water reatment Plant isconducted and tested by anaccredited Department of ealthDOlaboratory and the results are
submitted to the Rural ealth nit.

Rection oAuthorized
consumption

Systeminput
volumeater
osses

on Re en e
Revenue
ater

ater

Billed authorized
consumption
nbilled authorized
consumption
e . fire fighting
cleaning
pparent osses
na t ori e
cons
ption
i e I e a se
sto er eterin
inacc racies

Non
Revenue
Water
NRW

Rea osses
ea a e• Lea age Detection Measures• Countermeasures for NRW

/year
.

m

m /year.

.

m /year

/year
.

m

Wal the Line and Lea Reports.
Monitoring Pressure and Controlling of Productions.

－3－

cco ntinsteoin a enistrict

ater ari

ater

onnection

ater

pp

er icesini

erResi entia

.

.

.

.

.

o

.

.

.

.

.

ercia

cco ntinste

a ancein a eneet oinancial
Billing Current
Collections
Current Collections
Arrears Collections
otal Revenue:
E penses
Po er/Electricity Cost
Chemical Cost
Manpo er Cost
Repair Maintenanceotal Direct Cost:
Loans and a
Admin Cost
otal E penses

o

ater
ater

ec

er ices

istrict
.

－

pp

2

ear to

ate
.

.
.

.
.

.
.
.
.

.
.
.
.

.
.

.
.
.

－

cco ntin
Pro it an

oss

Revenue Sales
otal E penses
Net ncome/ Loss

ste

o

tate

ent o

ater

pp

er ices

in a enater

istrictR.
.
.

a or Recent c ie e ent in i pro e ent oater s pp ser ices
he Lingayen Water District has a high non revenue
ater quality

ater and has a poor

hich the community have been e periencing for a half a century. ne started to replace the old asbestos pipe and decommissioned it to reduce
the non revenue

ater by almost

slo ly rehabilitated the e istingand. By reducing the non revenue

ater treatment planthich

as donated byithcompleted.

o ever in order to ensure the operation of the said

the rae

CA in

as abandoned the ne t year because of high operation cost. We also

cooperated
plant

ater

CA on the said rehabilitation and in

the rehabilitation

asater treatmente managed to install an additional ilter Equipment to remove the organics inaterhich causes yello ish color. At present

treatment facilities and the community is no－e are operating theen oying the potable and safe

－

ater

ater.

Recent c a en es o
By improving theincreases.
groundater

pp

er ices

ater quality the demand of the municipality

he supply becomes restricted due to the deterioration ofater. Almost

million litters ofater supply is needed in orderfor us to address the increasing demand and e tended our service
throughout the other barangays

hich in need to service

－

－

ater.

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Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

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Water Supply Administration for Better
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Inception Report Presentationa e Miguel Montoute
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Production capacity
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Supply duration hour/day

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ighly pressurized due tosteep terrain

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Population Served
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er icesInception Report
Date:28/June/2019
Name:

Miguel Montoute

Country: Saint Lucia
Organization: Water Resources Management Agency
Position: Water Resources Specialist-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services
Water supply Services are based on the following policies, legislation and regulations:The Water Policy, of 2005
The Water and Sewerage Act (Cap.9.03), of 2008
The National Utilities Regulatory Commission (NURC) Act, of 2016
Water and Sewerage Regulations No. 7, of 2009

1-2. Demarcation of Water Supply Services
Water Supply Services fall under the jurisdiction of the Ministry of Agriculture, Fisheries,
Physical Planning, Natural Resources and Co-operatives.
1-3. Main Actor of Water Supply Utilities
Water supply provision falls under national government although the water utility has
been incorporated (under the Companies Act). This is because the Government of Saint
Lucia is the sole shareholder.
In accordance with the Water and Sewerage Act (Cap.9.03), of 2008 the water
abstraction by the utility is regulated. The water Resources Management Agency(WRMA) is responsible for regulation the natural water resources through the issuanceof abstraction licenses to the utility.
Water services provision is also regulated by the National Utilities Regulatory
Commission (NURC) through tariff review and endorsement. The National Utilities
Regulatory Commission (NURC) issues licenses for water services provision to the－3－water utility and water trucking establishments.
1-4. Mission/Vision of Water Supply Utilities
Vision of Water Utility:“We are a self-sufficient environmentally sensitive organization, staffed by knowledge
empowered employees, committed to excellence, and customer care in the provision ofwater and wastewater services.”
Mission Statement of Water Utility:
WASCO will:







Promote collaboration, continuous learning and training.
Foster teamwork professionalism
Emphasize accountability
Use appropriate technology and business process
Deliver a consistent, safe and reliable water and wastewater service
Resulting in excellent customer care and financial viability within a sustainable
environment

1-5. Your Mission/Vision in your organization
WRMA’s Vision Statement:“To manage the water resources of Saint Lucia in an efficient, sustainable and equitablemanner that is consistent with the social, economic and environmental needs of current
and future generations as well as with the country’s regional and international
obligations.”
WRMA ‘s Mission Statement:“ The Water Resource Management Agency is committed to the management of Saint
Lucia’s water resources. Adhering strongly to the principles of integrated water
resources management, the Agency, which will comprise a cadre of committed andscientifically competent personnel, will utilise the most appropriate technology andengage in participatory approaches and strategic partnerships to enhance collaboration
among public and private sector, and civil society interests in promoting the－3－sustainability of water resources.”-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
Note: Recent information from the water utility was not forthcoming due to the limited
time available for this submission. Therefore some fields were left empty.
2-1. Main Performance Indicators (PI)(km2)

Coverage area
Population served

The island-wide water coverage ratio stood at 94%
in 2013.

Collection ratio

In 2013: WASCO experienced improved collection
results, attaining an average of 89% of billings by theend of the year. This is attributed to its sustained
effort at encouraging customers to pay their bills ontime (%).
(m3/day)

Production capacity
Supply duration(hour/day)

Supply pressure
Non-Revenue Water

In 2013: A total of 2,045,935,768 gallons of water
were recorded and billed for the period, representing
an estimated 44% of total abstraction (%).The
non-revenue-water ratio remained disturbingly highat an estimated 56%. This has been attributed
primarily to huge losses in the entire network due toaged and poor quality infrastructure.

Water quality

Portable water quality is in keeping with WHO
standards

Staff number
Number of connections

In 2013 WASCO maintained 45,439 active accounts.
In addition, there were 16,633 inactive accounts.

Staff/1,000 connections(people/1,000 connections)2-2. Any Monitoring by Performance Indicators (PI)-----------------------------------------------------------------------------------------------------3. Management of Water Quality
Note: Recent information from the water utility was not forthcoming due to the limited
time available for this submission. Therefore some fields were left empty.

－3－3-1. Current Situation and Major Challenges/Problems
3-2. Current Actions against Those Challenges/Problems
3-3. Any Achievements in Mater Quality Management
3-4. Water Quality Standards for Drinking Water
WHO water quality standards are used, also The Saint Lucia Bureau of Standards has
recently published Draft National Portable Water Quality Standards, which will soon be
adopted.
3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization /Regulatory Body / Independent Institution /Others
Potable water quality is monitored by the Environmental Health Department, throughspot checks to validate the Utility’s test results.

3-6. Implementation of Water Safety Plans* or Similar Efforts(* Water Safety Plans: refer to the following URL and review before
participating in the Course, the Chapter 4 ”Water Safety Plans” ofthe ”Guidelines for drinking-water quality, third edition”
URL: http://www.who.int/water_sanitation_health/dwq/gdwq3_4.pdf )-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
Note: Recent information from the water utility was not forthcoming due to the limited
time available for this submission. Therefore some fields were left empty.
4-1. Current Situation and Major Challenges/Problems
Estimates indicate that non-revenue water is above 50%.
4-2. Current Actions against Those Challenges/Problems
The utility has development a recent strategic plan to tackle the non-revenue
water issue.

The utility has received assistance from the World Bank to purchase meters forassisting with non-revenue water initiatives.

4-3. Any Achievements in Reduction on NRW－3－

4-4. Constitution of NRW (If you have the data, please fill in the table.)
Authorized

Revenue

Billed authorized

consumption

water

consumption(m3 /year)(%)

Non-Revenue

Unbilled authorized

Water (NRW)

consumption(m3 /year)(ex. fire fighting, cleaning)
Water losses(%)

Apparent losses( Unauthorized(m3 /year)

consumption (i.e. Illegal(%)use), Customer metering
inaccuracies )Physical losses(Leakage)(m3 /year)(%)

4-4. Situations about Leakage Detection Measures (DMA etc.)-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
Note: recent information from the water utility was not forthcoming due to the limited
time available for this submission. Therefore some fields were left empty.
5-1. Water Tariff in your Organization (WASCO)
Utility’s Water Tariff:
Domestic
First 3000 gallons: $12.21 (per 1000 gallons)
To excess of 3000 gallons $24.92 (per 1000 gallons)
Minimum charge: 2000 gallons: 24.24
Commercial/Industry$33.24 per 1000 gallons
Minimum charge 2000 gallons: $ 66.46
Hotels:$36.55 per 1000 gallons
Government$23.26 per 1000 gallons－3 3－

Ships
66.46 per 1000 gallons

5-2. Balance Sheet of your Organization
In 2013:
The unaudited financial statements for the period showed a loss in the amount
EC$4,016,497. The tariff increase, which raised billings by EC$1.5 - EC$1.7 million
monthly, improved WASCO's cash-flow ability, albeit only marginally, enabling paymentof monthly electricity bills that averaged at EC$1.0 million. It also allowed WASCO tocommence repayment of the outstanding debt due to LUCELEC for past bills that hadremained unpaid. The financial situation continues to be a significant challenge.
5-3. Profit and Loss Statement of your Organization(*[Public Utilities] (1) Profit and Loss Account(2) Capital Income and Expenditures of your Organization)(* You can check the case of Tokyo in the chapter 4 ”Financial System andFuture Financial Management” of this file.
URL: http://www.waterprofessionals.metro.tokyo.jp/pdf/wst_02.pdf季 )-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply
Services/Management
 Water Supply improvement projects in Denney and Vieux Fort The de-silting of the John Compton Dam which serves as the primary water
reservoir in Saint Lucia.
 The rehabilitation of the Millet Water Intake (in progress).
 Assistance from the World Bank- Disaster Vulnerability Reduction Project(DVRP) to help reduce non-revenue water (in progress).
-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improvement of Water Supply Services

－3

－



Regulating potential water contamination practices by residents near water
intakes in Grace (Viuex Fort), Talvan (Babboneau) and Venus Estate (Anse La
Raye).

The reduction of non-revenue water. Estimates indicate that non-revenue water
is above 50%.

-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
I expect hospitality and professionalism from JICA and the Japanese government. I am
also very interested in the cultural exchange and getting a good idea of the Japanese
government’s policy towards the water sector.
8-2. Expectations toward Japanese Water Utilities
I expect that the water utilities have mainstreamed Climate Change as into theirstrategic planning processes and have implemented best practices regarding
maintaining acceptable levels of non-revenue water.
8-3. Expectations toward Japanese Private Companies
I expect that Japanese private companies or utilities have properly priced water service
provision to reflect actual production costs and good cost recovery. Hence, allowing
them to operate profitably and sustainably.
-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
(Any comments and requests are appreciated.)
I expect to benefit from Japanese best practices in the water sector with a focus onsustainability and demand side management (non-revenue water reduction).
-----------------------------------------------------------------------------------------------------(Please add sheets of paper if necessary.)------------------------------------------------------------------------------------------------------

7

－3

－

Water Supply Administration
For Better Management of Water Supply Services
Course（Ｂ）

S MO

－3

－

Inception Country Report

Water Supply Administration for Better Management of Water Supply Services
Japan, 11th November – 22nd November 2019

Tafeamaalii Philip Kerslake
Manager- Technical Project Coordination and Asset Management
Samoa Water Authority

Presentation overview

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Water Supply Service Levels
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Flat Rates
Type

Rate per month

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Type

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Major Recent Achievement in Improvementof Water Supply Services• Improvement in NRW for Urban –Alaoa System; as part of
CEPSO project- NRW reduction from 55% to 38% over last
5 years• Upgrade of untreated water supply systems to Treated
Water Systems via JICA project for 3 water supply
schemes at Tapatapao, Vailima and Vaivase• Water Quality Improvement for Treated Water Supplies
ensuring consistant 100% Bacterial Compliance for Last
2-3 years• Increase NRW works to reduce NRW for all Operational
areas of Urban Upolu, Rural Upolu and Savaii.

Recent Challenges of Water Supply Services• Salinity Issue with Borehole pump- increased risk withclimate change• Frequent occurrence of cyclones and natural disasters• Relocation of villages to higher locations where current
water supply are not able to supply, resulting in need topump water to higher elevation, additional operation coston top of new infrastructure costs.

－3－

SSF and Borehole water supply systems
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Occurrence of cyclones
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－3

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－3

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