CA S E ST U DY

PacificSource Gains Peaceof Mind with Secureworks®
Taegis™ ManagedXDR
PacificSource deploys more effective and efficient approachto security

Company: PacificSource
Industry:

Insurance

Country:

United States

Employees: 1,550+Solution
PacificSource selectedSecureworks Taegis™
ManagedXDR for:• Better visibility into
their environment• More effective and efficient
security approach• Incident response
capabilities• Proactive threat hunting

Overview
PacificSource is a not-for-profit insurance provider, serving more than 500,000 members
and nearly 4,000 employers across the Northwestern United States – including Idaho,Montana, Oregon and Washington. PacificSource offers a variety of health plans forindividuals, families and groups, and was founded in 1933 in Eugene, Oregon.

Challenge
David Mohr, Manager of Information Security for PacificSource, said it became clear overtime that his staff needed a more holistic and continuous solution. The organization hired
additional personnel to build out the security team, but Mohr still felt they lacked thevisibility and context needed to adequately safeguard their environment. “We grew theteam, but it still became evident that we didn’t have the visibility into our environment that
we wanted,” Mohr said. “We struggled with the resources required to keep up with IoCs
(indicators of compromise). It seemed to be more effective and efficient if we went to an
MDR service.”

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

CA S E ST U DY

Solution
Taegis ManagedXDR is a 24x7x365 managed detection and response (MDR) service inwhich Secureworks experts monitor customer environments and take rapid action to triageand escalate security incidents. ManagedXDR also features threat hunting and incident
response capabilities to help organizations like PacificSource scale security operations andleverage Secureworks insight into the global threat landscape.
PacificSource sought a recognized leader that possessed the expertise and resources
they could rely on, and Secureworks met that criteria. “We really needed somebody that
could do security at an economy of scale, where you’re doing it for thousands of people,”
Mohr said. “You have the staff to research and do all the stuff that you are doing today.
The comfort level was a big driver for us.”Once the board of directors gave him approval to purchase MDR, Mohr used leading
third-party market analysts as a guide to size up the top players. He said a couple of things
about Secureworks and ManagedXDR stood out during the due diligence process. “Oneis that you include network devices for visibility,” Mohr said. “We would talk to people
who didn’t include network devices and, from my experience, that context makes a bigdifference. The Secureworks product is turnkey. We could install the Red Cloak™ Endpoint
Agent, get them up and running, and all that was very smooth.”
The visibility and the turnkey nature of ManagedXDR were big selling points forPacificSource. The priority Secureworks has placed on ManagedXDR and the Taegis
platform also was a key point in the decision-making process. “We could tell that
Secureworks was investing significant resources, and it was a priority for Secureworks,”
Mohr said. “That was evident, and once we came on board, we saw that Secureworks
continues to invest in its platform and continues to mature, and you’re investing a lot ofresources into it.”

Benefits
PacificSource sees immediate value from Secureworks responsiveness and guidance
provided as part of ManagedXDR. The Taegis platform includes live chat functionality, giving
Mohr and his staff instant access to security operations experts. “I think that’s awesome,”
Mohr said. “I want to chat with a security expert on this. I’m having a problem and thento immediately be able to have a quick chat and, in a couple of minutes, it’s like, ‘all right,thanks, we’re done.’”ManagedXDR includes 40 hours of remote incident response support each quarter.
Mohr cited two instances when PacificSource requested forensics investigation – onein response to an email-delivered malware variant, and one in response to an employee
targeted by a scam. Both times, ManagedXDR detected the activity and notified
PacificSource, who then used the included hours to engage Secureworks incident
response resources. Files were analyzed to determine the malware had been contained andAvailability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

“We could tell thatSecureworks wasinvesting significant
resources, and it
was a priority forSecureworks. That wasevident, and once wecame on board, we
saw that Secureworks
continues to invest in its
platform and continues
to mature, and you’re
investing a lot ofresources into it.”David MohrManager of Information
Security, PacificSource

CA S E ST U DY

had not spread. In the case of the scam, Secureworks performed a forensics analysis anddetermined no information had been accessed by the threat actor. “It’s that peace of mind,”
Mohr said.
Communication is critical in every successful relationship. Mohr referenced one moment
when the Taegis platform detected a critical alert. He was in a meeting with his boss at
the time, and both were notified that this alert warranted their attention. ManagedXDR
has provided PacificSource with the confidence that deploying the solution was theright decision.

“The Secureworks
product is turnkey.
We could install theRed Cloak™ Endpoint
Agent, get them up andrunning, and all thatwas very smooth.”David MohrManager of Information
Security, PacificSource“It’s really just the comfort level of knowing things are being monitored,” Mohr said. “That’s
a big point of confidence for us.”

About Secureworks
Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress withSecureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat
intelligence and research, improving customers’ ability to detect advanced threats, streamline andcollaborate on investigations, and automate the right actions.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

For more information,
call 1-877-838-7947 tospeak to a Secureworks
security specialist
secureworks.com