Voice of Thai consumers from INTAGE (Thailand) Co., Ltd.

Issue # 27
February 2015.

is INTAGE Thailand’s regular publishing to our valued clients to inspire them with insightful information about thecurrent issues or topics of interest in the market place.

Does Age Matter In
Offline and Online Media?
It’s an undeniable fact that we now live in a peoplecentric era. This is the age where consumers “playGod” and are able to define the marketing format
upon which the marketer makes strategy decisions
that best attract consumers to look, to like and mostimportantly, to buy.
In the past, the channels of communication toconsumers were limited. At that time all that wasavailable were a few free TV channels and a few newspaper titles. So marketers had to fightfor space in those channels in order to advertise or promote their brand. This fierce
competition caused the cost of marketing activities to rise sharply.
Currently, however, there are a wide variety of channels for consumers to choose from—forinstance, online channels.
Such online channels are an important part of the equation for marketers when planningtheir PR initiatives. Using several media allows them to cover their precise target market
without spending a vast sum of money buying expensive media; it also helps avoid the riskof whether that media will adequately reach their specific target or not.
In the past consumers gained data and information through such media as television,
newspapers, magazines, radio and billboards (offline media). But now consumers have agreater variety of channels from which to gather information, for instance LINE, Facebook,
Instagram, Twitter and many other applications (online media).
The ways of consuming information is also changing. This change is transforming the lifestyleof a certain group of consumers from that of the past. For example, teens grow up with theInternet and use online media as part of their daily lifestyle. Therefore online media is oneof the main channels that can reach this group of consumers.

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Copyright 2015. INTAGE (Thailand)Nevertheless, offline media still plays an important role especially among adults who grewup with TV and newspapers; they still choose to receive information from these channels.
This preference poses a problem for marketers when deciding whether the direction foradvertisements among teen and adult target segments should be the same, or different.
All these factors lead to the question of whether offline media is ineffective among
teens, and whether adults can learn to use online media more.
INTAGE (Thailand) Co., Ltd. has done a quantitative survey among 170 samples
living in Greater Bangkok, aged 15-25 years (teens) and 41-55 years (adults),
with monthly household income of 25,000 Baht. The results of this researchyielded the following interesting takeaways.
Age 15-25: Online media is coming/ the message in offline media has to be cool!
The research shows that online media is
another world for consumers aged 15-25.
This group of consumers can fully utilize
the benefit of the Internet to an optimum
level.
Almost all consumers aged 15-25 use
online media such as LINE, Facebook,
Twitter and Instagram to chat with theiracquaintances and others.
Among consumers aged 15-25 years, patterns of obtaining information are different fromthe past. This group spends most of its time in the online world watching news,
documentaries, soap operas, movies, listening to music, or playing games. Yet, some offline
media still play an important role among this young age group—for example, a certain
magazine that conveys a message they are interested in.
For shopping and spending, traditional channels (mom-and-pop stores, convenience stores,supermarkets, superstores etc.) are still the main channel for consumers aged 15-25.
But among (First Jobbers) aged 23-25, telephone shopping (catalog shopping), which offers
convenience, suits the lifestyle of this group of consumers better.
Even though the ratio of online shopping among consumers aged 15-25 is not very highwhen compared with other online activities, it is still higher than among consumers aged 4155. The study reveals that the 15-25 year-old segment purchases a variety of products via
this channel, such as fashion products and cosmetics. We believe that these teens share
information in online media, using this channel to persuade and create credibility for theproduct, and even use it to sell product. Most importantly, the products that sell in thischannel tend to offer some kind of special deal, like a price discount or tax-free promotion.

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Copyright 2015. INTAGE (Thailand)Age 41-55: getting ready for the change!
The study reveals that it’s not just teens
who are using the Internet; 82% ofconsumers aged 41-55 use the Internet tointeract with their acquaintances.
Particularly among adults aged 46-55(‘Mature’ group), whose technology usage
is influenced by the people around them,
the tendency is to use social media(especially LINE, FaceTime and Skype) tostay close to their friends, family andrelatives at all times.
Consumers aged 41-55 (‘Established’ group), who grew up during the period of flourishingtechnological development, are more predisposed and open to accepting the latest
technology by themselves.

Although though their expertise in this area may not be

equivalent to that of teens, they are ready to learn new things and accept swift change.
Nevertheless, offline media is still the key way toreach adults aged 41-55, as those adults are morefamiliar with such traditional channels (TV, radio,newspapers). However, this does not mean thatonline media has no influence among this group.
They are willing to get at least some of their news
and information via YouTube, TV Thailand** andprogram XBMC**.
Moreover, consumers aged 41-45 do online shopping (Lazada, Ensogo). The figures areinteresting: the study reveals that 40% of this age group have purchased electricalappliances and 21% have purchased cosmetics through online channels (which is about halfof what they purchased via offline channels) during the past two months.
_______________________________________________________________________________________** TV Thailand:
an application used to watch online TV via mobile phone. For those who missa TV program or like to watch re-runs.
Program XBMC: a program to watch worldwide programming or free movies from the Internet.
It is like a personal home theater without using a DVD player.
Source: http://pantip.com/topic/30480189
http://software.thaiware.com/9760-XBMC-Download.html
http://software.thaiware.com/1771-TV-Thailand-App.html

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Copyright 2015. INTAGE (Thailand)

“Merging of Offline and Online Media”
This research study reveals that the digital world is part of the lifeof consumers aged 15-25, and where they get information andsocialize. Nevertheless, offline media—if it conveys an interesting
message that fits with their lifestyle and tastes—still plays animportant role in their daily life.
The behavior of consumers aged 41-55 is changing dramatically; it’s obvious that online
media has come to play a major role (socializing, information-gathering, entertainment) intheir daily life.
Marketers need a strategy that incorporates these two media (Offline toOnline Marketing) appropriately in order to create the ideal content to
attract the interest of consumers and reach the right target. Lifestyle is
no longer age-related.

is INTAGE (Thailand)’s regular publishing to our valued clients to inspire them with insightful
information about the current issues or topics of interest in the market place.
For previous issues ofplease write to: contact@th.intage.com

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Copyright 2015. INTAGE (Thailand)