CA S E ST U DY

Busy Beaver Takes A
Customer First Approach
to IT Security
Secureworks® Taegis™ ManagedXDR offers 24x7 security
monitoring and access to community of security experts

Company: Busy Beaver
Industry:

RetailCountry:

United States

Solution
Busy Beaver relies on
Secureworks Taegis™
ManagedXDR for 24x7 visibility,
threat detection, and accessto security experts

Overview
Busy Beaver’s mission is to be your favorite neighborhood home improvement center by
providing a “just right” assortment of everything you need, whether it’s for routine yard
maintenance or your next home DIY project.

Challenge
With multiple stores across three states to manage, Busy Beaver Director of Information
Technology and Marketing Adam Gunnett has his work cut out for him to support the IT andsecurity needs of all locations. He is primarily responsible for securing the organization’s IT
infrastructure and point of sale system, and his focus is ensuring all store systems are up
and running every day. Gunnett understands the importance of sound security practices
and has implemented several projects to boost Busy Beaver’s security posture, including
web filtering, an anti-virus solution, and endpoint technology.
Still, he realized that he needed help. “The last thing I want to see in the news is, ‘local
company Busy Beaver has been hacked, and everyone’s information has been stolen,’”Gunnett said. “Even with the security improvements we implemented, I needed continuous
monitoring at all hours of the day.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

CA S E ST U DY

To employ someone with the skill set needed to do that, you’re looking at a six-figuresalary, and you’re still dependent on that one person who isn’t able to work 24x7. The mostcost-effective solution to keep my company and data safe was to partner with a 3rd partyservice.”
It was also critical to find the right partner. Gunnett had used other services in the past, but
found himself constantly investigating alerts whose seriousness wasn’t immediately clear.
Was it really a valid security threat? If so, how serious was it? Not knowing this information
meant he had to treat every threat, no matter how minor it ultimately proved to be, as avalid and serious threat until more was known. But wasting time on non-critical items wascostly. Gunnett needed a partner who could prioritize alerts, immediately singling out themost serious, and thoroughly investigating them, immediately escalating only the mostserious threats to his attention.

Solution
Gunnett chose Secureworks Taegis ManagedXDR, which delivers 24x7 monitoring acrossthe entire IT environment together with real-time access to Secureworks security experts.
With this combination of advanced technology and expert services, Gunnett quickly
realized that with Taegis ManagedXDR, he wouldn’t be overwhelmed by unsubstantiatedalerts, and he would have true 24x7 expert resources available to him when needed.
Secureworks solution isn’t a black box that produces endless noise, but rather raises true
alerts that require attention with full transparency, giving Gunnett time for critical strategic
projects to drive customer loyalty and revenue. “I felt with Secureworks that there was a
lot more visibility into the data that you are seeing, and it was much clearer why response
actions were being recommended based on investigations,” Gunnett said.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

“Secureworks has
eliminated the noisefrom too many noncritical alerts, comparedto what I was gettingwith my previousprovider.”Adam Gunnett
Director of Information
Technology and Marketing,
Busy Beaver

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“Previously, I had zero visibility into what data was being looked at and acted upon, butvisibility was critical to my ability to make the best security decisions for my company.”
Taegis ManagedXDR provides Gunnett and Busy Beaver with that visibility and context todetermine which alerts represent valid security threats, coupled with direct, on-demand
access to security expertise from Secureworks security operations analysts. “Any incident
I’ve had with Secureworks, it’s been very limited and is taken care of immediately,” Gunnett
said. “Secureworks has eliminated the noise from too many non-critical alerts, compared towhat I was getting with my previous provider.”Benefits“Even if I had an internalteam of five people
making six-figures, I
still wouldn’t have thelevel of capabilities
Secureworks offers with
their managed detection
services, threat
intelligence, threat
hunts, and more.”
Adam Gunnett
Director of Information
Technology and Marketing,
Busy Beaver

Busy Beaver has elevated their risk posture with the 24x7 monitoring in Taegis ManagedXDR,
reducing the cost and distraction from non-critical alerts. Gunnett does not have time tochase down constant alerts, and ManagedXDR alerting him on just the threats that require
his attention is valuable and beneficial. “With Secureworks, I have the confidence we aredetecting and responding to threats early to reduce risk without constant distractions,”
Gunnett said. “It dropped from 30 a month with my previous provider down to one or two
a month. This allows me to spend my time expanding our technology portfolio to include
the latest innovations, and to focus on initiatives that make us more efficient and allow us tobetter serve our customers.”
Along with the 24x7 monitoring, Busy Beaver now has a community of cybersecurity experts
they can rely on to help with their cyber defense programs. The collaborative live-chatfunctionality in the Taegis application provides Gunnett with on-demand access at anytime to Secureworks security operations analysts. Taegis ManagedXDR includes a monthly
proactive threat hunt that looks for stealthy threats, in addition to built-in threat intelligencethat shares timely updates around adversary behavior observed by the Secureworks
Counter Threat Unit research team. “Even if I had an internal team of five people making sixfigures, I still wouldn’t have the level of capabilities Secureworks offers with their managed
detection services, threat intelligence, threat hunts, and more. All the pieces are there, and I
don’t even have to worry because you guys are right there making it all work for me.”
Secureworks provides Busy Beaver with not just expertise and insights from 20+ yearsof delivering security services, but excellent customer service. “There are a lot of hugecompanies that I’m sure invest a lot of money with Secureworks, and even though myneeds are relatively light, and I was getting minimal service time, I still felt like I was a valued
customer of Secureworks,” he said.

About Secureworks
Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with
Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat
intelligence and research, improving customers’ ability to detect advanced threats, streamline andcollaborate on investigations, and automate the right actions.

Availability varies by region. ©2021 SecureWorks, Inc. All rights reserved.

For more information,
call 1-877-838-7947 tospeak to a Secureworks
security specialist
secureworks.com