Secureworks Recognized forCustomer Value Leadership
Global XDR Industry
Excellence in Best Practices

BEST PRACTICESRECOGNITION
Frost & Sullivan is proud to present 4FDVSFXPSLTwith this year’s Best PracticeT $VTUPNFS 7BMVF-FBEFSTIJQ"XBSE in the 9%3 industry.
Frost & Sullivan’s team identifies and evaluates
growth opportunities across multiple industries,
technologies, and regions of the world. Identifying
companies that consistently develop new growthstrategies based on a visionary understanding of thefuture, these companies also effectively address
new challenges and opportunities.
Driving innovation and growth is never an easy task.
Still, it is one made even more difficult considering
today’s strategic imperatives, from disruptive
technologies and value chain compression toindustry convergence and new business models. In
this context, 4FDVSFXPSLT’ recognition signifies
an even greater accomplishment.
DARRELL HUNTSMAN, CEOFROST & SULLIVAN

Frost & Sullivan applies a rigorous analyticalprocess to evaluate multiple nominees for eachaward category before determining the final award
recipient. The process involves a detailedevaluation of best practices criteria across twodimensions for each nominated company.
Secureworks excels in many of the criteria in theXDR space.

Frost & Sullivan's Customer Value LeadershipAward recognizes the company that offers products
or services customers find superior for the overall
price, performance, and quality. For the Customer
Value Leadership Award, Frost & Sullivan analysts
independently evaluated the criteria listed below.

BUSINESS IMPACTCUSTOMER IMPACT

Price/Performance
ValueCustomerAcquisition
Human Capital

Customer ServiceExperience
Customer Purchase
Experience

Operational
EfficiencyFinancial
Performance

GrowthPotential

Brand Equity
Customer Ownership
Experience

Frost & Sullivan's global team of analysts and consultants continuously research awide range of markets across multiple sectors and geographies. As part of thisongoing research, we identify companies that consistently pursue or invest in newtechnologies, enabling them to serve their customers more effectively and growabove the industry average.
DAVID FRIGSTAD, CHAIRMAN, FROST & SULLIVANIn theemerging
XDR market,
Secureworks has
made an important
choice to recognize andvalue human capital, bothits own and its clients’, above
all else.

Recognizing the Need for XDRExtended detection and response (XDR) is avendor-agnostic solution that aggregates data froma wide range of security controls, such as endpoint,
cloud, and network, enabling security teams todetect, investigate, and respond to threats in aSecureworks® — a global cybersecurity leader—leverages its 22 years of expertise and proprietaryknow-how in security operations and analytics,
incident response, threat hunting, and adversarial
tactics, techniques and procedures (TTPs) to helporganizations protect their expanding attack surface
from progressively sophisticated threats. WithSecureworks Taegis™ XDR cloud-native SaaS,customers can detect more true positives,accelerate investigations and response, boost theROI of existing security tools.

• Holistic visibility and attack-surface coverage:
Taegis XDR collects and analyzes telemetry fromnetwork, cloud, endpoint and other elements ofcustomer organization’s security fabric• More time to address real threats and less time
lost on false positives: Taegis automaticallycorrelates logs and events from different security
sources to validate and prioritize alerts• Advanced and unknown threat detection: Taegis
AI-powered advanced analytics engines analyze
billions of events against threat indicators,
countermeasures, and purpose-built analytics.
• A single platform for all investigations: Taegis XDR
includes a comprehensive threat-hunting toolkit

featuring MITRE ATT&CK TTPs. A single solution
alleviates the pain point of manually stitching data
together or bouncing between disparate tools• Better ROI on existing security tools: as an open
platform that complements customers’ security
infrastructure, Taegis XDR extends its detection,
investigation, and response capabilities to cover acustomer’s entire environment and existing tools.
There’s no need to rip and replace.
Understanding the XDR Vision
Frost & Sullivan recognizes that the XDR market isstill in the early stages and considers XDR to be a
product vision that the market is striving to reach.
The three promises of XDR include cross-layered
detection and response, integration withthird-party solutions, and meaningful automation.
Secureworks is aiming to deliveron these components of XDR.
Meaningful automation is
key to Secureworks’
excellence in thisTaegis
XDRmarket.
customers
canreduce mean-time- torespond (MTTR) down tominutes with automatedplaybooks that are based on bestpractices from Secureworks’ 1,400
incident-response engagements eachyear. Time is the most valuable commodity intoday’s security operations, and organizations facea steadily increasing number and complexity ofattacks that decrease the time that each analyst
can devote to an alert. Taegis XDR customers reporta dramatic reduction in the number of alerts to deal
with due to the solution’s ability to validate alerts.
Taegis XDR supports telemetry from its own agent
and third-party endpoint, network and cloud point
solutions and correlates it with Secureworks’curated threat intelligence and AI-driven advanced

analytics to help security operations teams detect,investigate, and respond to security incidents withspeed and accuracy. Sunil Saale, Head of Cyberand Information Security at MinterEllison, said, “Wegenerate around 2 billion events each month. WithSecureworks, we are able to crunch down thatmakes my team’s job much easier.”
For organizations in need of additional resources orexpertise,
Secureworks
provides Taegis
ManagedXDR, a managed service offering basedon the XDR SaaS application. Secureworks
experts investigate and respond tothreats on customers’ behalf
24/7/365,improving
threat detectionand expediting response.
An assigned Threat Engagement Manager
provides reports, reviews, and recommendations toimprove the customer’s security posture, andSecureworks’ Incident Response team is available
for IR advice and support. Managed XDR provides
the best of cross-company cooperation andempowers the customer’s security team.
Secureworks has designed its solutions to up-level
analysts’ capabilities and ensure smooth XDRadoption. The company’s cybersecurity industry
expertise and emphasis on customer experience ishelping organizations realize the promise of XDR.
A Customer-centric Approach to XDRWith Taegis, Secureworks gives customers accessto the tools, best practices, and threat researchused by its own experts, adding interactive features
to help with investigations. Through Ask An Expert,
a special in-app chat, customers can reach aSecureworks SecOps expert in as quickly as 60
seconds directly from the Taegis console withhelp with investigations. Secureworks offers XDR
as SaaS or a Managed Service, provided bySecureworks or from a partner, to give customers achoice in how they implement XDR. ManagedXDR
dramatically increases the effectiveness of Taegis
XDR’s cross-layered detection and response andallows organizations to ease their transition toward
XDR.
The Value of Human Capital
Machine learning, AI, and automation have aconsiderable impact on society as a whole. Solutions
that rely on these capabilities are increasingly indemand because organizations need to do morewith less. While continuing to develop these tools is
important, organizations should note that every
solution ultimately relies on their security teams.
Taegis XDR combines the power of human
intelligence – the insights of Secureworks Counter
Threat analysts and experience of incident
responders—with AI-driven advanced analytics—toempower security operations professionals.
Additionally, the company provides ManagedXDR,
Incident Response, Security Advisory and otherservices to unlock customers’ full potential.
In the emerging XDR market, Secureworks has
made an important choice to recognize and value
human capital, both its own and its clients’, above allelse. By offering a helping hand and engaging withcustomer teams in a meaningful manner,
Secureworks maximizes the value that customers
receive.
Based on Frost & Sullivan analysis, Secureworks’s
foundation for future growth. Secureworks went
For the First Quarter FY22, which ended April 30,
2021, Secureworks reported year-over-year growthin Taegis ARR of 191%, revenue growth of 213%and customer growth of 250%.

With a solid value proposition, Secureworks isamong the leading competitors in the global XDRmarket. The company understands the promises ofXDR, but, more importantly, it recognizes thechallenges in the current market.
Secureworks acknowledges XDR’s failure to deliver
the automation that the market needs and thus
intends to smooth the transition toward this goalwith its ManagedXDR service. This solution focuseson customer experience, interactivity, andcooperation to augment each capability of XDR.
Moreover, the company understands the value ofhuman capital and leverages the strength of having
more than twenty years of cybersecurity
experience.
With its strong overall performance, Secureworks
earns Frost & Sullivan’s 2021 Customer ValueLeadership Award in the global XDR market.

The three promisesof XDR include cross-layered
detection and response,integration withthird-party solutions, andmeaningful automation.
Secureworks is aiming
to deliver on thesecomponents of XDR.

Frost & Sullivan's Customer Value Leadership Award recognizes theFRPSDQ\WKDWR΍HUVSURGXFWVRUVHUYLFHVFXVWRPHUVȴQGVXSHULRUIRUWKH
overall price, performance, and quality.

For the Customer Value Leadership Award, Frost & Sullivan analysts independently evaluated thecriteria listed below.

Business Impact

Customer Impact

Financial Performance: Strong overall financial
performance is achieved in terms of revenues, revenue
growth, operating margin, and other key financial
metrics

Customer Purchase Experience: Quality of thepurchase experience assures customers that they arebuying the optimal solution for addressing their uniqueneeds and constraints

Customer Acquisition: Customer-facing processes
support efficient and consistent new customer
acquisition while enhancing customer retention

Price/Performance Value: Products or services provide
the best value for the price compared to similar market
offerings

Operational Efficiency: Company staff performs
assigned tasks productively, quickly, and to ahigh-quality standard

Customer Ownership Experience: Customers proudly
own the company’s product or service and have apositive experience throughout the life of the productor service

Growth Potential: Growth is fostered by a strong
customer focus that strengthens the brand andreinforces customer loyalty
Human Capital: Commitment to quality and tocustomers characterize the company culture, which inturn enhances employee morale and retention

Customer Service Experience: Customer service isaccessible, fast, stress-free, and high quality
Brand Equity: Customers perceive the brand positively
and exhibit high brand loyalty