Patient rights
１．As a human being, you have the right to haveyour individuality and values respected.
２．You have the right to receive medical carebased on mutual co - operation with careproviders.
３．You have the right to receive explanation about
th e co nte nt o f th e m e dic al c are yo u are
undergoing, including tests and treatments, ineasy-to-understand language and approach.

GUIDANCE FORHOS PI TA LI ZAT ION
MATSUE RED CROSS HOSPITAL

４．You have the right to decide whether toundergo the medical treatment af ter fully
understanding and having agreed.
５．You have the right to request a second opinionof another doctor in choosing the medical
treatment.
６．You have th e r ight to have th e p er s o nal
i n f o r m a t i o n o b t a i n e d i n t h e p r o ce s s o f
consultation treated as conﬁdential, and not tobe disclosed without your consent.
７．You have the right to request the disclosure of
medical records to know the contents of your
medical treatment.
In order for us to provide me dical care that
respects the rights of our patients, we ask ourpatients to do the following.
① Provide the correct information regarding yourhealth.
②Active participation in medical care.
③Obey hospital rules.
④Provide understanding and cooperation for the
training, practical training, and study visits ofm e dic al inter ns, m e dic al s tudent s, nur s e
students, etc.

Matsue Red Cross Hospital
200 Horomachi, Matsue 690-8506
TEL: 0852-24-2111 (main number)

Matsue Red Cross Hospital

INDEX

Table of contents

From before hospitalization
to the day of hospitalization

CONCEPT
Philosophy

We contribute to local medical carebased on the Red Cross spirit of"humanitarianism".

What to prepare・・・・・・・・・・・・・・・04
Hospitalization procedure・・・・・05
Hospital room・・・・・・・・・・・・・・・・・05
Wearing a name band・・・・・・・・・05
Attendance ・・・・・・・・・・・・・・・・・・・05

During hospitalization
Meals・・・・・・・・・・・・・・・・・・・・・・・・・06
Bathing・・・・・・・・・・・・・・・・・・・・・・・ 06
Activity time・・・・・・・・・・・・・・・・・・06
TV/telephone/Internet ・・・・・・・07
Other matters during hospitalization（Laundry/trash/smoking/management of valuables/evacuation method/etc.）

・・・・・
・
・
・・・・・・・・・・・・・・・・・・・・・・・・・09

Basic policy

1

To provide "advanced" and "quality" medical care

Visitations/staying out overnight/hospitaldischarge/payments/medical certiﬁcates/
various consultations/etc.

based on explanation, and consent as a local

Visitations ・・・・・・・・・・・・・・・・・・・・10

ﬂagship hospital.

Going out/staying out overnight・・・10
Hospital discharge・・・・・・・・・・・・10

2

To promote cooperation with health, medical,

Hospital inpatient expenses・・・11

welfare and long-term care institutions as an acute

Medical certiﬁcate application, etc.・・・12

care hospital and provide optimum medical care.

Parking lot ・・・・・・・・・・・・・・・・・・・・12
Patient consultation/support/other・・・12

3

To protect the health of the community 24 hours a
day as an emergency hospital.

Hospital ﬂoor map
Hospital ﬂoor map・・・・・・・・・・・・13

4

To contribute to disaster relief as a Red Cross

5

To cultivate next-generation medical personnel as

hospital.

an educational hospital.

Hospital facility guide・・・・・・・・・13

Additional information（please read）
Precautions for elderly patients (those withdementia) at time of hospitalization・・・ 14
For your safety during hospitalizatio・・・15

We have been designated as a postgraduate clinical educational hospital and a training
hospital for medical professionals. In some cases, medical interns and medical profession
students may sit in for medical consultations, nursing care, and treatment for training andeducational purposes. Thank you for your understanding.

Consultations regarding medical care/health/nursing care/welfare・・・・・・・18
Information on private rooms・・・19
About medical expenses ・・・・・20
Patient information privacy policy, etc.・・・23

Procedures on the day of hospitalization〜
Before hospitalization

Visitation times/reception area
Please arrive at the designated time and complete the procedures at thehospital admission reception counter.
An explanation will be provided in advance to those who require an
outpatient examination before the procedures.

Before hospitalization〜 on the day of hospitalization
Information on the hospital admission set guide*For details, please check the separately attached “Hospital admission set guide”.

What to prepare at time of hospital admission
1

Daily necessities

1 Toiletries

5 Shampoo/conditioner

2 Indoor shoes

3 Tea kettle, etc. 4 Cup for drinking tea

Please bring non-slip
shoes that are
comfortable to wear
and coveryour heels.

A small kettle fordrinking tea.

6 Bath soap or

7 Tissue paper

body soap

A cup or mug that is
tough and durable.

(1) Patient ID card (2) Health insurance card (3) Medical care certiﬁcate
or related documents (4) Long-term care insurance certiﬁcate

A. Elderly, welfare medical care, infant/pediatric care beneﬁciary certiﬁcate, public
assistance, industrial accident documents, etc.B. Certiﬁcate of Eligibility for CeilingAmount Application to reduce the burden on the counter for medical expenses.
*Please see P.20 at the end of the book for details.

(5) Hospitalization application form (sign and seal the required columns)
At the reception counter, you will be asked whether you were hospitalized at anothermedical institution during the three months before this hospitalization. If you have ahospital discharge certiﬁcate that you received at another medical institution, pleasepresent it. If there are any changes to your health insurance card or address while you
are hospitalized, please contact the hospital admission reception counter immediately.

Hospital rooms
Name display in front of hospital room
Patient names will not be displayed at the hospital room entrances for the protectionof personal information.

Hospital room information for visitors
8 Earphones

Around 1.5m to 3.0m

Please prepare for when
watching TV outside of
the private room.

*Available forpurchase at
the concession
stand.

9 Underwear

What you need for the admission procedureson the day of hospitalization

To reduce the burden of preparing for the hospital admission of thepatients and their families, we introduced a rental service provided bya professional supplier that includes items such as a hospital gown,
towels, daily necessities and disposable diapers.

Hospital admission reception counter:1st ﬂoor of the main building ‒ Weekdays 8:20 to 16:50

10 Towels/bath towels

Hospital staﬀ will guide visitors to the patientʼs inpatient ward at the visitation
information counter. If you do not require a guide, please consult with a ward nurse.

Paid private rooms
Please see P.19 at the end of the book regarding information on the private room
fees, equipment, etc. Please contact below if you request a private room. Please
note that we may not be able to meet your request depending on the availability.

(Where to apply) Before hospitalization ⇒ To outpatient nurse,
during hospitalization ⇒ To ward nurse

Change of hospital ward/room

Medicine you are currently taking, medicine information and medication
record book issued by the dispensing pharmacy
3 Things instructed in advance by the department that you were examined by
2

Please write your name on your belongings. There is limited storage space, so
we ask for your cooperation in keeping your belongings at a minimum.

Television
4

Provided at each bed. (Subject to a fee)

Other

As a general rule, bringing in electric appliances is prohibited. For those whowish to bring an electric appliance in due to unavoidable circumstances, please
consult with the head nurse. Dryers are available at the hospital wards.
4

We may change your hospital ward or room while you are hospitalized depending on your
medical condition or bed availability. We kindly ask for your understanding and cooperation.

About attendants

We provide nursing careaccording to the standards set
by the Ministry of Health, Labourand Welfare, so as a general rule,
an attendant is not required.
If you wish to have an attendantor a family member to be onstand-by due to your medical
condition, age, etc., please
consult with a ward nurse.

Wearing a name band
•To prevent misidentiﬁcation, we ask that ourpatients wear a name band (wristband).
•Please wear it around your wrist.
•We will verify your identity with your name andwristband during treatment or inspection.
•Please inform us if you develop eczema or arash.
•It may be removed under unavoidable medical
situations.
•Please keep it on even when staying out
overnight.

5TV/telephone/Internet/etc.
During hospitalization Meals/bathing/lights- out time/TV/other

1 TV

Provided at each bed.

Please use earphones in rooms other than private rooms. A TV card isrequired to watch TV (excluding free programs or in private rooms). Please
see the instruction manual next to the TV for details.

During hospitalization
Meals
Cafeteria
There is a cafeteria on the ﬂoor where you are hospitalized (5th ﬂoor to the12th ﬂoor of the high-rise building) so that you canenjoy your meals in a comfortable environment.
Breakfast: 8:00
Lunch: 12:00
Dinner: 18:00(Please come to the cafeteria by 30 minutes past the above time.)

We will prepare meals suitable for your medical condition.
•We will serve you a hot meal prepared in a kitchen inside the cafeteria. (Meals may
also be served in your room according to your medical condition or requests.)•To prevent from food poisoning and for therapeutic diet purposes, please refrainfrom bringing meals from outside or putting aside leftovers (including formulamilk) , and consume meals as soon as possible after serving.
•Please feel free to use the hot tea dispenser (free) for patients in each hospitalward.
•If you have any questions about meals, please contact the attending physician,nurse, etc. A registered dietitian will visit you.
•We will prepare a celebratory meal for those who give birth.

Bathing
Shower facilities are available in each hospital ward.
We will give permission to take a shower depending on the patientʼs medical
condition, so please consult with a nurse.
If you cannot take a shower, we will wipe you down with a steamed towel.

Activity time, etc.
Our lights-out time is 21:00.
•Please refrain from watching TV after the lights are turned oﬀ.
•Please use earphones when watching/listening to the TV or radio.
•Please cooperate to create a quiet environment.

6•Please purchase a TV card at the vending machines on each ﬂoor (1,000 yen)
•Please use the fare adjustment machine on the ﬁrst ﬂoor of the main building for arefund of the remaining charge left on the TV card.
•The TV card can be used for the refrigerator in the hospital room and for the washingmachines and dryers in the hospital wards.

Channel guide
Broadcast TV
CH1…Nihonkai Television

CH8…San-in Chuo Television Broadcasting

CH3…BS Premium

CH9…Information from the hospital (free)

CH4…BS Nippon TV

CH2…NHK Educational TV

CH10…Hospital independent broadcast (free)

CH5…BS Asahi

CH3…NHK G

CH11…Hospital independent broadcast (free)

CH6…BS-TBS

CH4…Sun Television

CH12…Mable

CH7…BS TV TOKYO

CH5…Hiroshima Home Television

CH8…BS Fuji

CH6…Broadcasting System of San-in

Satellite TV
CH1…BS 1

CH7…TV Setouchi

CH2…BS 102

CH12…BS 12 Twellv

CH11…BS 11*The free programs broadcast content that we want our patients and their families to know, so please feel free to watch them!

2 Internet, etc.

Internet connection (ﬁxed line) is available in privaterooms.
•Please bring your own computer and LAN cable.

Free Wi-Fi service is available.

•There is no charge for using the service.
•Hospitalized patients and their attendants may use the service.
•Service area boundary-Hospital wards excluding the ICU, critical care center, NICU and the 5th ﬂoor
south hospital ward
-Dialysis room
-Outpatient chemotherapy room
*The service can be used inside the hospital rooms, but please refrain fromusing it after the lights are turned oﬀ so that it doesnʼt bother the other
patients.
•Before using-Please refer to the guide at the counter of the hospital ward staﬀ station for
information such as the “connection network name” and “password”.
-We do not accept inquiries regarding the connection settings, etc., so please
resolve any issues on your own.
(Please check the instruction manual of the connected Wi-Fi equipment.)- Communication speed may drop signiﬁcantly or your device may notconnect depending on the usage environment and connection conditions.
Also, the connection may not be fast enough due to the surrounding radio
wave environment or obstructions such as walls.
-We save the access logs to respond to inquiries from users and for network
maintenance work. Please note that we may provide access logs at therequest of the investigative authorities if an unauthorized access is detected.
-Please use at your own risk and expense after preparing the necessary Wi-ﬁ
equipment.
-Acts that may infringe our rights or rights of a third party are prohibited whenusing the service.
7

Please do not use any equipment/functions that perform
wireless communication.
There are matters to be observed when using a mobile
device, smartphone, etc.
•Please see “3. Mobile phone/smartphone”.

3 Mobile phone/smartphone

When using, please observe the following items.

•Turn oﬀ the power or set it to silent mode so that it does not ring inside thehospital.
•Please use your phone within the permitted area (around the cafeteria, lounge, or
public telephone in the hospital ward). Refrain from using the phone in the hospitalrooms (excluding private rooms) and hallways as it may bother the other patients.
•Turn oﬀ your phone in prohibited areas.
(Outpatient waiting room, examination room, treatment room, inspection rooms,
department of radiology, surgery room, ICU, CCU, etc., and prohibited areas)☆Hospital staﬀ members use phones (PHS) that do not aﬀect medical equipment.
•Please refrain from browsing or operating a phone (email, Internet, etc.) while
walking as it is very dangerous.
•Wireless communications using tethering functions may aﬀect medical equipment,
so use is prohibited in all areas within the hospital.

4 Handling of photo shooting and sound recording
As a general rule, to protect the privacy and personal information of
inpatients, visitors and staﬀ members, photo shooting or sound recording on
the hospital premises, including the hospital building such as the examination
room, and posting contents on blogs or SNS are prohibited in accordancewith the in-hospital usage policy.
•You may record family members inside the private hospital rooms, but make surethat people who are not related to you or staﬀ members do not appear in therecordings.
•For those who wish to record, etc., please consult the hospital staﬀ in advance.

5 Public telephone

Located on the 1st ﬂoor to the12th ﬂoor.

6 Fax

Please contact the security oﬃce
(1st ﬂoor of the high-risebuilding).

Please observe good manners!
Keep your mobile phone on silent mode.
Keep your game consoles on quiet mode.
Can be used in the hospitalward until the lightsʼ out time.

1 Laundry

During hospitalization Meals/bathing/lights- out time/TV/other•Equipment that perform wireless communication (tethering using a mobile router or
smartphone, etc.) may aﬀect medical equipment, etc., so they are prohibited to be
used in all areas within the hospital.

Other matters during hospitalization
Please use the washing machines and dryers on each ﬂoor or wash
your personal belongings such as underwear and towels, etc. at home.

(There is a charge for the coin-operated washing machines and dryers. The TV card can also be used for
payment.)
When it is unavoidable, we can do your laundry for a fee. It takes about four days to ﬁnish the laundry.
(605 yen (including tax) per prescribed laundry net, only available for items that can be washed with water)

2 Refrigerator

Available next to each bed. (Subject to a fee: TV card system)
For details, please see the instruction manual next to the bed.

3 Changing sheets

The sheets are changed regularly, but we will change themeach time they get dirty.

4 Waste sorting

You are responsible for separating your own garbage. Please throw out
your garbage at the garbage collection place at each hospital ward.

Combustible waste

Paper/fruits/leftover lunch box (attendants, etc.)

Non-combustible waste Plastic, empty cans, bottles (plastic bottles, etc.)

5 SmokingSmoking is prohibited on hospital grounds,
inside the facilities, and in the parking lot.
We ask for your cooperation due to impactof smoking on the health of patients andenforcement of the Health Promotion Act.

Please observe good manners!
Bringing in cigarettes
is prohibited.

6 Management of valuables

As a general rule, please manage your valuables on your own (safety box).

The hospital is a place where many people come and go. We ask that you
refrain from bringing in valuables and large amounts of cash.

7 Mail and parcel delivery service

Mail and parcels sent to patients are delivered to the security oﬃce (1st ﬂoor of
the high-rise building). If you are in a hurry, please contact the security oﬃce.
*Mail and parcels will not be delivered to the hospital wards on holidays.

8 Disaster prevention/evacuation method•Please see the evacuation routes that are posted near the entrance/exit of the hospital rooms.
In the event of a natural disaster, follow the instructions of the nurses, etc. and evacuate
without confusion.
•Please be careful when handling electric appliances inside the hospital room.
*Please obtain permission from the hospital ward when bringing in electric appliances into thehospital room.

Other matters•As a general rule, please use an elevator when moving from ﬂoor to ﬂoor (the stairs are for staﬀ members andemergency use).
•Please be considerate to others when using shared facilities such as the hospital rooms, washrooms, and toilets.
•Please refrain from attaching items onto the walls of the hospital room using scotch tapes or thumbtacks.

89

Payment of hospitalization medical expenses

Visitation times

Medical expenses during hospitalization

Weekdays
15:00 to 19:00

Saturday/Sunday/national holidays
Morning: 10:00 to 12:00
Afternoon: 15:00 to 19:00(Except when there are special circumstances suchas medical conditions. Please consult with a nurse.)

Visitations/staying out overnight/
hospital discharge/payment•When entering or leaving after 21:00, you mustsign in or out at the security oﬃce (1st ﬂoor of
the high-rise building).
•Present your parking ticket to the security
oﬃce if you are using the multi-storey car park.
•Please consult with a ward nurse if you do not
require a hospital room guide for visitors.
•Explanations regarding medical conditions, etc.
from a doctor will be provided until 16:50 on
weekdays, except during unavoidable
circumstances such as an emergency.

The expenses will be calculated at the end of every month and you
will be notiﬁed around the 10th of the following month.
Please complete the payment at the payment service counter or at the medical expenses payment
machine within a week of receiving the invoice.

Medical expenses at the time of discharge

As a general rule, you must pay the full amount on the day you are discharged.

We will notify you of the medical expenses until you are discharged, so please make the payment
before then and present the receipt at the hospital ward staﬀ station.
•”Dental and oral surgery” and other “clinical departments” are treated diﬀerently in the medical
system, so the invoices will be separate. (*Dental consultation during hospitalization is not includedin the hospitalization fee)
•Please note that there may be additional charges after you are discharged due to a delay inprocessing the payment slips. If additional inspections occur after you are discharged as a result of
tests during hospitalization, there may be additional charges as an outpatient medical expense. (Ex:Pathological diagnosis test)•Please consult with the Medical Aﬀairs Division (1st ﬂoor of the main building) regarding inquiries
on estimated medical expenses.
•Receipts cannot be reissued, so please keep them in a safe place.
(A receipt is required for the application for medical expense deduction of income tax andhigh-cost medical expense beneﬁt)

Payment location(Medical expenses payment machine)
Usage time

Going out/staying out overnight•Patient ID card or invoice with barcode is required.

If you need to go out or stay out overnight, please consult with the attending physician or a nurse inadvance and get permission.
We will provide you with a written permit when going out or staying out overnight. Please bring itwith you when you are leaving the hospital.

•You may also pay by credit card.

As a general rule, you may not receive a medical examination at another medical institution
or get a prescription for medicine (including when family members go and receive themedicine) while you are hospitalized at this hospital.
If you run out of medicine from your personal physician or have a consultation reservation, pleasecontact the attending physician or a nurse.

Hospital discharge
As a general rule, we ask that you leave your room before noon (by around 10:00) on the
day that you are discharged from the hospital.
We ask for your cooperation so that the next person waiting to be hospitalized can enter the room promptly.

Please complete your payment before being discharged,
and present the receipt at the hospital ward staﬀ station.
10

Location

24 hours
1st ﬂoor of the main building or in front of the emergency
room on the 1st ﬂoor of the high-rise building

As a general rule, you may not go out or stay out overnight when you are hospitalized here.

Visiting other medical institutions during hospitalization

Visitations/staying out overnight/hospital discharge/payments/medical certiﬁcates/various consultations/etc.

Visitations(We will hold your Patient ID card at the hospital ward while you are hospitalized.
Please contact the staﬀ station when you need it)(Payment service counter)

Usage time

Weekdays from 8:20 to 16:50

Location

1st ﬂoor of the main building

Payment system for medical expenses•When medical expenses exceed a certain amount, there is a system to reduce the burden (high-cost medical
expense beneﬁt, delegated payment system.) For details, please see P.20 at the end of the book.
•Childbirth payment system-We are an institution that participates in the obstetrics medical compensation system.
-As a general rule, patients shall use the direct payment system to medical institutions such as the lump-sum
allowance for childbirth and nursing to reduce the burden on patients.
•Those who do not have health insurance or do not present a health insurance card shall pay for their medical
treatment at one's own expense.
-If it is diﬃcult to present a health insurance card while traveling, for example, please consult with the Medical
Aﬀairs Division.
-When paying at oneʼs own expense, please note that the calculation method is diﬀerent from healthinsurance.
<Own expense: 1 point = 15 yen (taxation), health insurance: 1 point = 10 yen>
For details, please contact the Medical Aﬀairs Division.
•Please see P.20 at the end of the book regarding the calculation of medical expenses.

*Please contact the Medical Aﬀairs Division (1st ﬂoor of the main building) if you have any questions.
11Medical certiﬁcate application/request to visit another clinical department , etc.

Hospital ward layout

RF

Applying for a medical certiﬁcate

13F Restaurant

When requesting to visit another clinical department while you are
hospitalized

Please consult with the attending physician or nurse (please do not make/accept outpatient reservations on your own).

If you wish to visit another medical institution while you are hospitalized

Using the parking lot
You may not use the parking lot while you are hospitalized.

If you are hospitalized following an outpatient examination, please pick up your car assoon as possible (as a general rule, within two days).
*After two days, you will be charged 300 yen/day dating back to the hospitalization date.

There is a discount on parking fees for family members and visitors.

Please present your parking ticket at the security oﬃce (1st ﬂoor entrance of the high-rise building)when leaving the hospital.

Patient consultation/support
Please consult with the patient consultation/support oﬃce.

This hospital has a “patient consultation/support oﬃce” that responds to various inquiries frompatients. The consultation is performed by professional medical social workers, public health nurses
and nurses.
*Please see P.18 at the end of the book for details.

Second opinion

12F

12th ﬂoor hospital ward

11F

11th ﬂoor hospital ward

ﬂoor hospital ward
10F 10th
Rehabilitation

Telephone inquiries
As a general rule, please note that in order to protect personal information, we cannot answer
any questions about a patientʼ s medical examination. Please only call the hospital ward in theevent of an emergency. Thank you for your cooperation.

9th ﬂoor hospitalward ( ﬂoor west )9th ﬂoor hospitalward ( ﬂoor east)

8F

8th ﬂoor west

8th ﬂoor east

7F

7th ﬂoor hospitalward ( ﬂoor west )7th ﬂoor hospitalward ( ﬂoor east)

6F

6th ﬂoor west

Perinatal Period Center(Department of Obstetrics, NICU)

6th ﬂoor east
Hospital ward

5F

5th ﬂoor west
Cardiovascular Center

5th ﬂoor east
Neurology Center

4F

Surgery room

ICU/CCU

3F

Department of Pathology/
Nutrition Division

Dialysis treatment
center2F

Critical care center(Ward)

Testing Department

1F

Critical care center (outpatient)/Department of Radiology
Security oﬃce/disaster control center/concession stand/ATM/barbershop

Gastroenterology
Center (internal medicine)•If you have any questions about the content of the medical examination, or wish to consult or
disclose your medical records, please contact the ward nurse.
•If you have any opinions or suggestions, or if there is any point that you notice about the content of
the medical examination, response of staﬀ members or facility environment, please give yourfeedback at the “Patientʼ s voice” suggestion box that is set up at each hospital ward.

•The hospital director may give necessary instructions to patients for
medical treatment or to keep the order of the hospital. If you do notfollow those instructions, you may be discharged from the hospital.
•We are designated as a hospital where absentee voting is permitted.

12Multi-storey
car park

Gastroenterology
Center (surgery)

Outpatient Chemotherapy Center

Request from the hospital
Gratuity to hospital staﬀ members is not
acceptable under any circumstances.
Please refrain from exchanging of goods
and food among patients. (Some patients
may have meal restrictions for theirtreatment)

Matsue Red
Cross HospitalN

Hospital ward entrance/
emergency reception

Main building entrance(for ambulances/emergency patients)

6F

Auditorium/conference room

5F

5th ﬂoor south ward

4F

Administration Department

3F

Pharmacy

2F

Outpatient

1F

Outpatient/Medical Aﬀairs Division/payment
counter/Medical Social Services Department
Patient comprehensive support center (hospitalizationand discharge support/cancer consultation
support/patient consultation/support oﬃce)

High-rise building

Main building

In-hospital facilities/services
13th ﬂoor of thehigh-rise building

North Kitchen
8:00 to 16:30
Saturday/Sunday/national holidays
11:00 to 15:00

1st ﬂoor of thehigh-rise building

1st ﬂoor of thehigh-rise building

Restaurant
Weekdays

Questions about medical examination/medical record disclosure/opinions and impressions

Please follow the hospital rules.

Hospital area map

B1F Department of Radiology

You can hear the opinions of specialists from other medical institutions as references to make yourown decision based on conﬁrmed understanding of the diagnosis content and treatment policy thatyou think would be best. If you request a second opinion, please consult with the attending physician.

Other

Hospital
ﬂoor map(physical therapy/ occupational therapy/speech therapy)

9F

Hospital ﬂoor map

14F

If you are hospitalized, please consult with the attending physician or nurse. When requested after
being discharged, please apply at the documentation reception desk (1st ﬂoor of the main building).

You may not visit another medical institution while you are hospitalized.
If you run out of medicine, please contact the attending physician or nurse.

Heliport

Concession standFamilyMart
Weekdays
7:00 to 21:00
Saturday/Sunday/national holidays
7:00 to 21:00

Barbershop
Business hours

Business days
Monday/Thursday/Friday(closed on the third Monday of
every month)

AT M

9:00 to 17:00*Reservation system (theapplication can be foundin the hospital ward)

1st ﬂoor of thehigh-rise building

ATM corner

San-in Godo Bank

ATM corner opening hours
Weekdays

Saturday9:00 to 18:00

9:00 to 17:00*Closed on Sundays andnational holidays.

13

Precautions for elderly patients (those withdementia) during hospitalization・・・・・・・・・・・・・・・・・ 14(1) Conﬁrmation of the patientʼs name・・・・・・ 15(2) Choking prevention・・・・・・・・・・・・・・・・・・・・・・・・・・・ 15(3) For those who use dentures・・・・・・・・・・・・・・・・15(4) Request to patients to prevent turning over or falling down 16(5) Request to family members to prevent turning over or falling down 17
Patient consultation/support
Information on patient consultation/support oﬃce 18
Information on private rooms(1) Conﬁrmation of the patientʼ s name

End of the book ( p l e a s e r e ad)

For your safety during hospitalization

For your safety during hospitalization

We ask patients or family members to say the patient's name forveriﬁcation.
Please state your name if asked by our staﬀ.

(2) Choking prevention

Information of private room fees・・・・・・・・・・・・・・ 19
Medical expenses(1) Medical expenses during hospitalization (high-cost medical expense beneﬁt, etc.) 20

Has the patient ever

It is dangerous to(2) Medical expense calculation using the DPC method 21

choked or had food stuck in theput a lot of food in your(3) Service charges not covered by insurance 22

throat while eating recently?

mouth at once or eat fast.

If so, please let us know.

Please eat slowly.

Personal information protection policy

End of the book(1) Notice about the protection of patientʼs personal information 23(2) Matsue Red Cross Hospital personal information protection policy 23

Precautions for elderly patients(those with dementia) during hospitalization•Elderly patients, especially those with dementia, have a poor
ability to adapt to changes in living environment duringhospitalization/treatment.
Therefore, symptoms may appear such as becoming temporarily
confused, getting their nights and days mixed up and getting
frustrated or excited. This is more likely to occur if they havediﬃculty with their hearing or vision.
Such a symptom is called delirium, as they start losing the ability
to recognize danger and can be the cause of falling down.
Therefore, when hospitalized, we ask for your cooperation to makethe living environment as close to the one at home.
1 What to bring•Familiar items that the patient uses at home
•Hearing aid and glasses•Clockfeel that the hospital foodis too hard or diﬃcult
to swallow.

(3) For those who use dentures
1 Make sure to put in your dentures when eating.
2 Please prepare a container with a lid to put your denturesin when removing them at the hospital room.

*If you wrap them in a handkerchief or tissue paper, there is a risk of them being thrown away by mistake.

•Calendar•Family photos, etc.

2 We ask for your cooperation when visiting the patient.
3 When visiting, please interact with the patient so as not tomake them anxious, such as making conversations while
mixing in details related to the date and time.

14

Please let us know if you

It is important to provide meals
that suit the patientʼs ability tobite and swallow. We prepare
various types of meals such as
thickened foods and gelatinous
foods that are easy to swallow,
as well as soft and chopped orcrushed foods.

3 Please speak to a staﬀ member when removing yourdentures in the examination room or testing room.

*We will keep them in a transparent plastic bag along with wet gauze.

4 Please do not use dentures that are damaged or broken and easy to fall out.
*Such damaged dentures may fall out and could be swallowed while eating. Please consult with a staﬀ
member to repair or adjust them.

To family
members

There is a risk of patients accidentally putting dentures that they do notuse in their mouth, so we ask that you please take them home with you.

15

(5) Request to family members to prevent turning over or falling down

1 Get up and turn around slowly.

1 When the bed fence is lowered during a visitation, please make2 Be careful not to trip

over the legs of theintravenous drip table.

If you are not

2 When suspending the bed leaving sensor during visits, please callplease ask a

the nurse with the call button before leaving. We will set it again

nurse for help.

Use of items that restrict patient behavior

that you are used to
and will not slip oﬀ.

In some cases, bands that keep your hands from moving,
things that prevent you from grabbing or pinching things(such as mittens) and the bed leaving sensor are used.

4 There are pamphlets

Please note that we may ask for your family's consent

such as the “Safe useof electric beds” at
the bedside table,
so please read them.

Important 2

after the fact, such as during a holiday or at nighttime.
(Bed leaving sensor)
Mat type

Clip type

Please call a nurse with the call button
when instructed.
If you lean forward or bend backward in awheelchair you will lose your balance and fall
over. This is very dangerous, so please be
careful not to take an uncomfortable posture.

•Patient s may still turn over or fall down even af ter t aking
measures
At times like this, measures to prevent a serious injury even

Raise your footrest when
getting on and oﬀ.

when a patient falls are required.
Please note that we may ask the patient to lie down on a mat
Put the brakes onwhen getting on andoﬀ or grab things
while sitting in thewheelchair.

16

sure to raise the bed fence when leaving the patientʼs side.

feeling well,

3 Please prepare shoes

Important 1

End of the book ( p l e a s e r e ad)(4) Request to patients to prevent turning over or falling downon the ﬂoor to sleep instead of on a bed, and that we may
use a shock absorbing mattress.
*Although there is a diﬀerence in the level of danger, the phenomenon of "falling" canhappen to anyone in everyday life.
The same is true during hospitalization.
Please understand that we will ask you as above.

17

Patient consultation/support

Information on private rooms

Information on patient consultation/support oﬃce
Conﬁdentiality

Please feel free to consult with us!
Reception hours 8:20 to 16:50

Location

Information on private room fees

We also accept inquiries
via telephone.

1st ﬂoor of the main building

I want to use the nursing care service
An application for certiﬁcation of long-term care need is required
to use the nursing insurance service.

*We will provide an explanation on the application procedure.
The nursing insurance service counter is located in the nursing care counseling divisionof this support oﬃce. Please stop by if you are thinking to apply.

Consultation service counter•Keep your privacy and recuperate while you relax.
•Enjoy quiet conversations with visitors in the room.
•You can use the TV and refrigerator for free.

Where to apply

Before hospitalization Hospitalization reception

During hospitalization Staﬀ station•Please check the price list and sign the letter of consent before using.
•Please note that we may prioritize other patients who require a private room
for their treatment.

Private room price list (per day) *1

TEL: 0852-32-6901

I want to consult about medical care, nursing or welfare•Consultation regarding medical treatment contents.
•Those who have symptoms or anxiety about treatment.
•Those who have concerns/anxiety about post-hospitalization life
while recovering at home.
•Payment method of hospitalization and outpatient medical expenses
and issuance of a certiﬁcate of the physical disability certiﬁcate.

I want to know more about the health class/clinic

Childbirth classThis is a class to help you have the correct knowledge aboutchildbirth and for you to give birth to your child safely.
•First, third and fourth Tuesday: 14:00 to 16:00 (reservation system)•Second Tuesday: 12:00 to 15:00 (reservation system/meals are not included)

Wellness medicine course
Medical staﬀ will hold courses based
on topics of the year on the theme ofhealth and requests from everyone.

Adolescent health clinic(consultation service counter)
A gynecologist will provide consultation
about your body during puberty.
•Every Monday after 12 pm (reservation system)

Cancer consultation support center
A full-time social worker will listen to your concerns and help you
solve problems about cancer.
18

End of the book ( p l e a s e r e ad)-For living a healthy life at all times-

Special private room

Private room A

Private room B

Semi-private room
(Tax included)

Private room typeFee

Private room C Private room E Semi-private room Private room D
Special private room Private room A Private room B (6thﬂoor obstetrical (6th ﬂoor obstetrical(11th ﬂoor only)

department only)

department only)*2(5th ﬂoor south only)

16,500 yen 7,700 yen 7,150 yen 7,150 yen 6,600 yen 1,650 yen

3,300 yen

TV (free)

○

○

○

○

○

○

─

Refrigerator (free)

○

○

○

○

○

○

─

Internet (free)

○

○

○

○

○

─

─

Shower

○

○

─

─

─

─

─

Toilet

○

○

○

○

○

─

○

Bathroom sink

○

○

○

○

○

─

○

Furniture

○

○

○

○

○

○

─

Kitchen/lounge suite/Japanese-style room

○

─

─

─

─

─

─

*1. The private room fees are calculated daily. (Ex) When staying over for one night: You will be charged for two days.
*2. The semi-private room consists of a 4-bed room separated by furniture for each bed. It is diﬀerent from a general
4-bed room.
Hospital ward name
5th ﬂoor (east) Neurology Center
5th ﬂoor (west) CardiovascularCenter
5th ﬂoor (south)
6th ﬂoor Perinatal Period Center
Department of Obstetrics

7th ﬂoor

Type

Price

Private room A
Private room B
Private room A
Private room B
Semi-private room
Private room D
Private room A
Private room C
Private room E
Semi-private room
Private room A
Private room B
Semi-private room

7,700 yen
7,150 yen
7,700 yen
7,150 yen
1,650 yen
3,300 yen
7,700 yen
7,150 yen
6,600 yen
1,650 yen
7,700 yen
7,150 yen
1,650 yen

*According to the basic notiﬁcation of the Consumption Tax Act,midwifery (pregnancy/childbirth) and newborn babies (until 28 days
after birth) are not subject to tax.
6th ﬂoor Perinatal Period Center
Private room A: 7,000 yen, Private room B: 6,500 yen, Private room C:
6,500 yen, Private room E: 6,000 yen, Semi-private room: 1,500 yen

Hospital ward name
8th ﬂoor (east) Gastroenterology
Center (surgery)8th ﬂoor (west) Gastroenterology
Center (internal medicine)
9th ﬂoor
10th ﬂoor
11th ﬂoor
12th ﬂoor

Type

Price

Private room A
Private room B
Private room A
Private room B
Semi-private room
Private room A
Private room B
Semi-private room
Private room B
Semi-private room
Special private room
Private room B
Private room A
Private room B
Semi-private room

7,700 yen
7,150 yen
7,700 yen
7,150 yen
1,650 yen
7,700 yen
7,150 yen
1,650 yen
7,150 yen
1,650 yen
16,500 yen
7,150 yen
7,700 yen
7,150 yen
1,650 yen

As of March 2022.

19Medical expenses

Meal costs

1

Those under 70 years old•If you present your “Certiﬁcate of Eligibility for Ceiling-Amount Application” at the time ofadmission, the payment of medical expenses will be up to the self-pay limit (Table 1) at theservice counter. Once it is determined that you will be hospitalized, please promptly apply
for issuance of the “eligibility certiﬁcate for ceiling-amount application” for each insurer(health insurance card issuer) (Table 2).
Table 1 Maximum co-payment of 1month (note) (meals, private room costs and miscellaneous expenses are not included)(Note) A calendar month (from the 1st to the last day of the month) is considered as one month. You will be required to pay a fee for eachmonth if you are hospitalized for multiple months.

Self-pay limit(Up to the third time in the last 12 months)

Multiple application of amount limit(After the 4th time)

Annual income of approximately 11.6 million yen or higher

252,600 yen + (medical expenses ‒ 842,000 yen) x 1%

140,100 yen

Annual income of approximately 7.7 million yen to 11.6 million yen

167,400 yen (medical expenses ‒ 558,000 yen) x 1%

93,000 yen

Annual income of approximately 3.7 million yen to 7.7 million yen

80,100 yen (medical expenses ‒ 267,000 yen) x 1%

44,400 yen~Annual income of approximately 3.7 million yen

57,600 yen

44,400 yen

Low-income earner (resident tax exemption)

35,400 yen

24,600 yen

Income category

If you have not been issued an “Certiﬁcate of Eligibility for Ceiling-Amount Application” or did not present it at the service counter,you will need to pay 30% of the medical expenses. If the payment amount exceeds the self-pay limit, you can apply for payment ofhigh medical expenses. For details, please contact each insurer (Table 2).
Table 22

Insurer's nameApplication window

National health insurance/medicalcare for the elderly

Municipal oﬃce or branchJapan Health Insurance
Association/seamen's insurance

Japan Health Insurance
Association/each prefecture branch

Health Insurance Association

Workplace or health insurance
society

Federation of National PublicService Mutual Aid Associations

Mutual aid association

Self-pay limit(Up to the third time in the last 12 months)

Multiple application of amount limit(After the 4th time)

252,600 yen + (medical expenses ‒ 842,000 yen) x 1%

140,100 yen

Active worker II Annual income of approximately 7.7 million yen to 11.6 million yen

167,400 yen (medical expenses ‒ 558,000 yen) x 1%

93,000 yen

Active worker I Annual income of approximately 3.7 million yen to 7.7 million yen

80,100 yen (medical expenses ‒ 267,000 yen) x 1%

44,400 yen

57,600 yen

44,400 yen

General~Annual income of approximately 3.7 million yen

Low income earner20

Active worker/general

460円

Cut-oﬀtime

Hospitalization up to 90 days

210円

Breakfast 16:00 on theprevious day
10:00
on theLunchday

Hospitalization exceeding 90 days

(Number of hospitalization days in the last 12 months)

160円

DinnerOld-age pensioners in low-income households

100円

Low income earner(Municipal tax exempt
households, etc.)

15:00 on theday

due to going out

There is a cut-oﬀ time
for changing meals asshown on the left.
Please note that wecannot accept any
requests after the
cut-oﬀ time for theconvenience of thepatient.

(2) Inpatient medical expense “DPC method”
We are certiﬁed as a DPC hospital by the Ministry of Health, Labour and Welfare.
The inpatient medical expenses are calculated using the DPC (Diagnosis
Procedure Combination) method.

Requests for outpatient visits (other departments) during hospitalization

Maximum co-payment of 1(within the same) month (meals, private room costs and miscellaneous
expenses are not included)

Annual income of approximately 11.6 million yen or higher

BurdenamountApplication for the issuance of "Certiﬁcateof Eligibility for Ceiling-AmountApplication" and "Eligibility Certiﬁcate for
Ceiling-Amount Application and Reductionof the Standard Amount of Patient Liability"(1) Health insurance card (2) Seal
(3) Identiﬁcation document (for proxy application)
Application for payment of high medical expenses(1) Health insurance card (2) Seal (3) Receipt(4) Something that indicates bank transfer account•If you are an active worker I and II or low income earner (tax-exempt households) and you present a"Certiﬁcate of Eligibility for Ceiling-Amount Application" or "Eligibility Certiﬁcate for Ceiling-AmountApplication and Reduction of the Standard Amount of Patient Liability" at the time of admission, thepayment of medical expenses will be up to the self-pay limit (Table 3) at the service counter. Once it
is determined that you will be hospitalized, please promptly apply for issuance of the “eligibility
certiﬁcate for ceiling-amount application” for each insurer (health insurance card issuer) (Table 2).

Active worker III

Standard amount borne for meals (per meal)

What is DPC?

(elderly beneﬁciary certiﬁcate, medical care for the elderly)

Income category

Standard amount borne for meals (per meal) (Meal changes) Meal cancellation(What you need for the procedure)

Those over 70 years old

Table 3

Table 4

Ⅱ

24,600 yen

Ⅰ

15,000 yen

End of the book ( p l e a s e r e ad)

Please read(1) Inpatient medical expenses•For meal costs, charges will be calculated per meal according to the standards of the
Ministry of Health, Labour and Welfare.
•If you are a low income earner (tax-exempt household) and you present a ""Eligibility
Certiﬁcate for Ceiling-Amount Application and Reduction of the Standard Amount ofPatient Liability"" at the time of admission, the amount of the meal cost borne by you
will be reduced (Table 4). Once it is determined that you will be hospitalized, please
promptly apply for issuance of the "Eligibility Cer tiﬁcate for Ceiling-AmountApplication and Reduction of the Standard Amount of Patient Liability" for each
insurer (health insurance card issuer) (Table 2).

Unlike the fee-for-services payment method used to calculate medical expenses for each medical
procedure, DPC is a method used to collectively calculate the hospitalization cost per day (including
dosing, injection, examination, X-ray, and other fees.) set by the Ministry of Health, Labour and Welfare
based on the details of the illness and treatment of the hospitalized patient, combined with thefee-for-services components (surgery, anesthesia, rehabilitation, etc.)
The lump sum of DPC is set for one major illness during the treatment of a patient duringhospitalization. Accordingly, we will concentrate on the treatment of the main illness while you are
hospitalized. As for outpatient consultations during hospitalization (other departments), please consult
after you are discharged except when there is a matter of urgency. (*Consultation with other medical
institutions is also not possible.) The amount for dental consultations during hospitalization will not be
included in the hospital charges and will be billed separately.

Fee-for-services
calculation method
Medicine (dosing/injection)DPC
calculation method

Examination fee
Comprehensive

X-ray fee

Basic hospitalization fee

Hospitalization cost per day x
length of hospital stay

*Includes medicine (dosing/injection)/examination
fee/X-ray fee/basic hospitalization fee.

●＋

Surgery/rehabilitation/endoscopy/etc.

Fee-for-services

Surgery/rehabilitation/endoscopy/etc.

*If it is not covered by this system depending on the patientʼs illness and treatment content, or if thecalculation method is changed midway through, an adjustment of the diﬀerence between the payment
amount until the day prior to when you are discharged may occur. If you have any questions, please contact
the Medical Aﬀairs Division (1st ﬂoor of the main building).
21

Patient information protection policy(3) Fees not covered by insuranceNo.
1

Document name
Ordinary medical certiﬁcate

Fee
Unit (tax included)
1 copyNo.

1,870

Document name

Fee
Unit (tax included)

Certiﬁcate of medical expenses (less than 6

1 copy1,320

Certiﬁcate of medical expenses (more than 6months)1 copy2,530

32 months)

Death certiﬁcate

1 copy

3,190

33

3

English medical certiﬁcate for studying abroad

1 copy3,190

34 Diaper use certiﬁcate

1 copy660

4Medical certiﬁcate for children's preschool
admission

1 copy1,870

35 Ostomy appliance certiﬁcate

1 copy660

5

Citizen traﬃc accidents

1 copy1,870

36 Infectious disease treatment certiﬁcate

1 copy660

6

Medical certiﬁcate for pediatric nephritis
guidance

1 copy1,870

37 Examination result (blood type) certiﬁcate

1 copy1,320

7Medical certiﬁcate for nursing homeadmission

1 copy1,870

38School safety association medical expense
certiﬁcate

1 copy1,320

8Medical certiﬁcate for income compensation
insurance

1 copy1,870

39 Childbirth expense certiﬁcate

1 copy1,870

9Medical certiﬁcate for therapeutic equipment

1 copy1,100

40 Maternal health management guidance card

1 copy1,870

10Medical certiﬁcate for taking out postal life
Insurance

1 copy1,870

41 Maternity beneﬁt memorandum

1 copy1,320

11 certiﬁcate for the physically disabled

Medical certiﬁcate for application of

1 copy3,850

42 public expenditure application memorandum

1 copy2,530

12 Detailed medical certiﬁcate

1 copy3,850

43 Hospitalization and outpatient certiﬁcate

1 copy1,870

13 Medical certiﬁcate for court (for arbitration)

1 copy3,850

44 Pregnancy notiﬁcation certiﬁcate

1 copy1,870

14Medical certiﬁcate for court (for trial)

1 copy3,850

45Birth certiﬁcate

1 copy1,870

15 Medical certiﬁcate for reinstatement

46 Treatment certiﬁcate

1 copy1,870

47 Birth (stillbirth) certiﬁcate

1 copy3,190

Certiﬁcate (tax included)

Medical certiﬁcate (tax included)2

Mental disability outpatient medical expense

1 copy3,850

16

Detailed medical certiﬁcate for recipient ofpublic service pension

1 copy4,400

17

Employee pension/national pension medical
certiﬁcate

1 copy4,400

48 Medical history certiﬁcate

1 copy3,190

18 Medical certiﬁcate for automobile accidents

1 copy4,400

49 Overseas travel certiﬁcate

1 copy3,190

Medical certiﬁcate for special child-rearing

1 copy4,400

50 Certiﬁcate for overseas migration

1 copy4,400

Medical certiﬁcate for compulsory automobile

1 copy7,590

51 expenses (less than 6 months)

Certiﬁcate of automobile accident medical

1 copy3,190

Certiﬁcate of automobile accident medical
expenses (6 months or more)

1 copy6,270

19 allowance authorization
20 liability disability

21 Medical certiﬁcate for receiving life insurance 1 copy

4,400

52

1 copy4,400

53 Certiﬁcate for hearing aid supply

1 copy1,320

23 Death certiﬁcate for life insurance

1 copy7,590

54 Life insurance medical expense certiﬁcate

1 copy4,400

24 Medical certiﬁcate for disability

1 copy4,400

55 investigation

Certiﬁcate for postal life insurance symptom

1 copy4,400(For doctors) Certiﬁcate for continuing
medical care

1 copy1,870

1 copy35,0001 copy

2,200

22

25

Medical certiﬁcate for taking out life
insurance

Medical certiﬁcate for disability for receiving
life insurance

26 Visual examination form

1 copy4,400

56

1 copy1,870

57 Negative PCR test result certiﬁcate

27

Clinical research personal card (speciﬁed
disease treatment research) medical certiﬁcate

1 copy2,200

28

Pediatric chronic speciﬁed disease medical
certiﬁcate

1 copy2,200

1 copy2,200

30Workers' accident compensation beneﬁt claim
form No. 10

1 copyNon 4,000

No.

31

Medical certiﬁcate regarding the state of an
occupational accident

1 copyNon 4,000

59 One net per wash

29 Hepatitis treatment medical certiﬁcate

58◎Add 20% to the basic fee when the document isprepared based on materials that are older than one year

Medical certiﬁcate(tax exempt)*Non = Non-taxable60

We do not collect expenses for ""services"" or “items” thatoverlap with insurance (medical) beneﬁts nor collect fees
under an ambiguous name such as “facility management
expenses”.
Matsue Red Cross Hospital

Certiﬁcate related to fertility preservation treatment research ofadolescents and young adults with cancer in Shimane Prefecture

61

Other

Fee
Unit (tax included)
1 day

605

Transportation expenses related to visit
guidance (within Kyu-Matsue)

1 bag

300

Transportation expenses related to visit
guidance (Kyu-Yatsukagun)

1 piece

500

Transportation expenses related to visit
guidance (outside of Matsue)

1 time

1,000(Various) taxes such as diapers, etc.

1 time16 〜 330(Various) tax exemptions such as diapers, etc.

1 time Non 100 〜 300

Please contact a ward nurse about the ordinary medical
certiﬁcate and childbirth-related documents.
If you have any questions, please contact the documentation
reception desk (1st ﬂoor of the main building).
22(1) Notice about the protection of patientʼs personal information

End of the book ( p l e a s e r e ad)

We collect fees based on provisions for handling non-insurance burdens speciﬁed by thecountry.
As of September 2021 Unit: Yen

We respect the human rights and will of our patients and strive to provide safer andbetter medical care while working with a thorough system for handling personal
information of patients as follows.

1 Purpose of using personal information
We use personal information of patients for the purpose of “using it within the hospital (such as medical
services provided to patients)” and “using it to provide information outside the hospital (answering inquiries
from other medical institutions)”.
When it becomes necessary to use it for any other purposes, we will obtain consent from the patient again.

2 Disclosure/correction/suspension of use of personal information
We are proceeding in accordance with the provisions of the Act on the Protection of Personal Information
regarding disclosure, correction, suspension of use, etc. of personal information of patients.
In addition to the details of the procedure, please contact the General Aﬀairs Division if you have any questions.
Matsue Red Cross Hospital Director(2) Matsue Red Cross Hospital personal information protection policy
We respect the human rights and will of our patients and are working hard every day sothat you can receive better medical care. We also believe that it is extremely importantto properly protect and manage the personal information of our patients.
Therefore, we have established the following personal information protection policy andstrive to fulﬁll it.

1 Collecting personal information
When we collect personal information of our patients, we do it within the scope related to medical care for
examinations, nursing and patients.
When using personal information for other purposes, we will notify the patient of the purpose of using it in advanceand carry out with your consent. We will do the same if we need personal information on the homepage.

2 Use and provision of personal information
We will not use personal information of our patients beyond the scope of the original purpose of use except for
the following cases.
◎With the consent of the patient ◎When processed into a state where individuals cannot be identiﬁed before
using ◎When provision is requested by law, etc.
We will not provide the information to a third party without the consent of the patient except when required by law.

3 Proper management of personal information
We will strive to keep the personal information of patients accurate and up-to-date, and prevent the personal
information to be leaked, lost, damaged or falsiﬁed, and prevent unauthorized access to personal information.

4 Conﬁrmation/revision/etc. of personal information
When a patient requests disclosure of their personal information, we will conﬁrm the contents without delay
and respond in accordance with our "personal information protection regulations". If we are asked to correct the
information because the content is not true, we will investigate and respond appropriately.

5 Inquiry service counter
Questions about our personal information protection policy and inquiries regarding personal information ofpatients will be accepted at the following service counter. “Personal information protection consultation service
counter General Aﬀairs Division”

6 Compliance with laws and regulations and improvement of personal

information protection mechanism

We will comply with Japanese laws and regulations regarding the protection of personal information and other norms, review
each of the above items as appropriate and continue to improve the personal information protection system.
*This policy will be handled in the same way as above for all personal information related not only to patients but our staﬀ andhospital. Matsue Red Cross Hospital Director
23