Lion Australia Returns ProtocolContents
Incorrect Product ........................................................................................................................................... 1
Damaged Product – Minor ............................................................................................................................ 2
Damaged Product - Major ............................................................................................................................. 2
Product Quality ............................................................................................................................................. 3
Surplus to Requirements ............................................................................................................................... 3
Futile Deliveries ............................................................................................................................................. 4

All Product Returns
All product returns must have their corresponding Lion invoice provided with the return request.
All product returns must be unused and in the same condition that you received them. Your item(s) must
be undamaged and in their original packaging.
All product returns must be reported to Lion within 48 hours of delivery.
Product returns requested or damages reported outside of the 48-hour notification period will not be
accepted or credited by Lion.

Incorrect Product
The product I received is not what I ordered
If the products you have received are not what you ordered (incorrect product or an incorrect quantity)
and the error is due to a Lion order entry error, you can return the incorrect item(s) free of charge.
However, these types of errors must be reported to Lion within 48 hours of delivery.
Lion will provide you with a full credit for the incorrect item(s) (including freight charges) and facilitate reordering where required.

I made a mistake when ordering
If you made a mistake when placing your order, which has resulted in you receiving an unwanted
product, you may return the unwanted item(s) to Lion. Any request for a product return will be
subject to Lion approval in line with food safety requirements. You must report the error to Lion
within 48 hours of delivery.
Original delivery freight charges will not be credited to you, however Lion will otherwise
provide a credit for the cost of the returned item(s) and facilitate re-ordering where required.

To assist in ensuring you receive the correct products, order confirmations will be issued toyou by Lion electronically prior to delivery. The order confirmation should be used by you tocheck your order is correct prior to and upon receipt. Any discrepancies should be reported
promptly to Lion Connect on 13 15 13.

Damaged Product – Minor
Minor damage is damage amounting to less than 1 layer of product.

I accepted the delivery of a product with minor damage
If you received products with minor damage, you must report these to Lion within 48 hours of delivery toyou.
Customers are asked to dispose of the damaged products on site. Please empty the contents anddispose of all bottles and packaging safely and responsibly. Lion may request photographic evidence ofdisposal/destruction.
Lion will provide you with a credit (including freight charges) for the damaged item(s) and facilitate reordering where required.
Damages reported outside of the 48-hour notification period will not be accepted or credited.
If you are unable to safely dispose of goods on site, please promptly contact Lion Connect on 13 15 13.

I rejected product from the carrier with minor damage
Where stock is rejected by you on delivery due to minor damage, or where the carrier identifies minor
damage pre-delivery, the carrier will return the damage stock to Lion for safe disposal.
Lion will provide you with a credit for the damaged item(s) (including freight charges) and facilitate reordering where required.

Damaged Product - Major
Major damage is damage to 1 layer or more of product.
I accepted the delivery of a product with major damage
If you received products with major damage, you must report these to Lion within 48 hours of delivery.
Lion will provide a credit for the damaged item(s) (including freight charges) and facilitate re-ordering
where required. Lion will work with you to arrange collection at a time that is suitable for both parties(acting reasonably).
Damages reported outside of the 48-hour notification period will not be accepted or credited by Lion.

I rejected the delivery of a product with major damage
Where stock is rejected on delivery due to major damage, or where the carrier identifies major damage
pre-delivery, the carrier will return the damage stock to Lion for safe disposal.
Lion will provide a credit for the damaged item(s) (including freight charges) and facilitate re-ordering
where required.

Product Quality
I accepted the delivery of a product that has expired or is short dated (less than 90 days shelf life forPack Beer & RTD)
Please inform Lion within 48 hours of accepting delivery. Lion will provide a credit for item(s) (includingfreight charges) and facilitate re- ordering where required.
If at the time of delivery:•the product had not expired;•was not short dated; and•was in saleable condition,

you will not be able to return the goods to Lion or receive a credit.
I accepted the delivery of a product that has a manufacturing fault
If there is an issue with the quality of a supplied product, please make sure it is reported to Lion as soon
as it has been identified.
The issue will then be assessed, and where appropriate, Lion may collect the product for testing. Where
further testing is not required, Lion will work with you to safely dispose of the product(s).
Lion will provide a credit for the item(s) (including freight charges) and facilitate re-ordering whererequired.
If Lion withdraws or recalls a productLion will work with you to organize the collection or disposal of the stock. Unless otherwise agreed in ourcontract with you, Lion will provide a credit for the item(s) (including freight charges) and facilitate reordering where required.

Surplus to Requirements
I have surplus Lion products after my event
You may return surplus products if:•you arrange with us in writing prior to your event the right to do so.

•the product is unused, in the same condition that you received it, and in its original packaging.

Please notify us of your return request no later than 48 hours after completion of the event.
I have surplus Lion products that have expired
Lion is not able to accept the return of stock that is surplus to your requirements but has expired.

Futile Deliveries
My delivery was attempted within our agreed delivery promise timeframe but was unable to bedelivered to me. Our delivery promise is your agreed upon delivery window on your scheduled deliverydays.
If our carriers arrive during our agreed delivery window and your business is closed, no one is available tounload and/or there is no pre-arranged ‘Authority to Leave’, then your order will be returned to ourdepot and may be cancelled.
My delivery was attempted outside of our agreed delivery promise timeframe and was unable to bedelivered
If we cannot deliver your order due to an unforeseen event, that is no fault of your own, we will return
your order to our depot and contact you to re-arrange delivery at another time.