Supporting Services Agreement
Bently Nevada Supporting Services Agreements (SSAs) provide a full range of customizablesupport including proactive health management of Bently Nevada condition monitoring andprotection systems, implementation of security updates and feature enhancements, andexpert asset condition monitoring insights that drive impactful operating decisions
and facilitate optimal maintenance planning.

Impactful outcomes

Machinerymonitoring

Data management
and software optimization

55%

Reduction in unpredicted failures25%

Increase in production

10x

Average return on investment

30%

Increase of equipment availability

System healthand maintenance

50%

Reduction in maintenance costs

Bently Nevada Supporting Service Agreement (SSA) scope and value

90%

Reduction in non-actionable alarms

Put our decades of experience to work,when and where you need it
System healthmanagement
Supporting service packages
Initial machinery baseline health audit

MaintainPreventive

Predictiveo





o

Periodic asset health audits• Remote or onsite delivery options

Machinerymonitoring

Continuous alarm and event based asset health• Live data, normal working hours (extended working days/hrs.
available on request)• Remote delivery (Onsite with resident engineer only)Performance emissions monitoring analytics
Compliance and regulatory reportingoo

Thermodynamic performance analytics

ooWalk around (portables) program data analysis

ooooo

Essential

Essential

Essential

Baseline data quality assurance and optimizationManaged data quality and optimization - periodicoMachinery protection and monitoring system asset risk assessment
Software M&S with implementation and deployment services

Datamanagement
and software
optimization

Asset healthmanagement

Managed data quality and optimization - continuousSystem
health andmaintenance

Cyber security

Contractmanagement

TrainingBaseline instrumentation and system health auditManaged system maintenance

TIL evaluation and recommendations



Spare parts evaluation and recommendations

ooo

Packaged site days - outage support

ooo

System hardening - evaluation and implementation*ooo

CAP deployment services (Operating systemand antivirus)

oooContract performance and case management web portal

Periodic contract performance management reviews



Systems and instrumentationooo

Machinery monitoring and diagnostics

oooSkills development programoooDelivering success with measurable Key
Performance Indicators (KPIs)
Contract specific KPI’s are collaboratively identified and baseline values
are set at the beginning of every SSA to ensure they are aligned with yourbusiness priorities and can be monitored for improvement and impact
throughout the duration of the agreement.
Category

HSE

Machinerymonitoring

KPI

MetricHealth and Safety

HSE compliance & incident reports

Preventive asset healthOn-time reporting and asset coverage

Predictive asset healthTime to alerts & analysis notifications

Corrective action response# of open work orders

Diagnostics accuracy

Validated correct diagnosesMissed opportunities

Undetected downtime eventsSystem 1 data availability% availability









Datamanagement Alarm efficiency
and software Software updates
optimization

Systemhealth andmaintenancePreventativePredictive












# nuisance alarms per period# servers with current version S1

Cyber security# S1 servers updated with current patches







Server health# of server health reviews

HW availability# of devices communicating with S1



Sensor health# of xdcrs with healthy status

TIL compliance% of TIL actions completed

Scheduled activities

Scheduled activities delivered on-time# of customer reviews held

Agreement KPI’s visible and up to dateCall-off response time

# call-offs within time windowCase closure ratio

Closed cases/total cases

Open cases > 1 year /total cases

Mean life of cases

Mean time to case closureReduced downtime

Hours of downtime saved

$ savings

Estimated overall $ value saved

Performance reviews
Contractmanagement Web based portal

Case
Case stagnation ratio
management

ROI

Maintain* Table contains example KPIs. Actual contract KPIs are tailored to contractual scope and aligned to individual customer business priorities.

Numbers that speak for themselves…
60+ yearsof condition monitoring
experience

350+

SSAs in place
globally

5,000+
assets underremotemanagement

8 Million+
monitoring points
installed worldwide

8

Global remotemonitoring
centers

Our services mission is to ensure the health of your production assets byapplying the finest resources, asset condition monitoring expertise, processexcellence and best-in-class technology
Improve visibility into thehealth of your machinery,saving you time and money

Partner our expertisewith your people

One flexible,
holistic solution

Our service professionals ensure
your Condition Monitoring system
is continually tuned and optimized
for proactive alarm notification, andprovides the data and equipment
visualizations and diagnostic tools tocover your plantwide machinery assets.

Bently Nevada’s service team works inpartnership with your current in-housecapabilities to deliver a proactive,
consistent and effective conditionbased maintenance program.

Bently Nevada’s best in class hardware
and software solutions paired with ourflexible, scalable and ongoing support
service offerings, ensure you aremaximizing the value of your condition
monitoring program

Flexible delivery models to ensure the best fit for your operational goals
and site access requirements
Remote monitoringOn-site support

Embedded engineer

 Minimize downtime with anytime

 Onsite field engineer – knows Dedicated onsite field engineer acts

access to review data Eliminate travel and logistics

complexity and costs

 Enable continuous event-based

monitoring for the best Machinery
Asset and System health coverage

your personnel, machinery, andproduction process

 Onsite updates and patchingsafely and securely with noconnectivity risk

 Informal onsite OJT

as a customer team member

 I
n-depth knowledge of your system,

assets, policies, and processes Maximize condition monitoring value

realization and outcomes

and coaching available

For more info, visit
https://www.bakerhughesds.com/bently-nevada/condition-monitoring-services/support-and-maintenance

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Hughes Company and its subsidiaries in one or more countries. All third-party product and company
names are trademarks of their respective holders.
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