1102 Silver Lake Road
Cary, IL 60013

Ph: 847-639-6400
Fax: 847-639-1469

www.coilcraft.com

COILCRAFT SUPPLIER QUALITY MANUAL
Document: QAM-10002
Issue: Revision S

Approved By

Title

Date

Nick Hefner

Corporate Purchasing Manager

07Oct2021

John Chuey

Director of Corporate Quality

07Oct2021

QAM-10002 Rev. S

Page 1 of 14

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Cary, IL 60013

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SUPPLIER QUALITY MANUALTABLE OF CONTENTS

Section
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
9.10
9.11
9.12
9.13
9.14
9.15
Appendix

Title
Purpose
Scope
GeneralQuality Management System Requirements
Environmental Management System Requirements
Declarable Substances
Conflict Metals (Dodd Frank Act)
Social Accountability
Quality Requirements
Identification and Traceability
Calibration of Measurement Equipment
Record Retention
First Article Inspection
Labeling/Barcode Specification
Certificate of Compliance
Delivery
FIFO
Premium Freight
Nonconforming Material
Product, Process and System Audits
Product Change Request
Supplier Waiver Request / Approval for ProductContinuous Improvement
Supplier Performance Review

Form-CW003 – Supplier Information Form
Form-CW005 – Supplier Report Card
Form-CW033 – Supplier 100% Chemical Substance List
Form-CW034 – Self Declaration of Hazardous SubstancesForm-CW062 – Supplier Quality System Audit
Form-CW074 – Supplier Performance Corrective Action Report (SPCAR)
Form-CW083 – Corporate Social Responsibility (CSR) Audit
Form-CW089 – Supplier Engineering Specification Temporary Waiver Request
Form-CW090 – Supplier Product Change Request
Form-CW098 – Supplier Mutual Confidentiality Agreement
Form-CW120 – Responsible Minerals Initiative (RMI) Conflict Minerals Letter
Form-CW150 – Code of Conduct Letter
Barcode Label Requirement

Addendum

QAM-10002 Rev. S

Page
3
3
3
3
3
4
4
5
6
6
6
6
7
7
8
9
9
9
9
10
10
10
11
11
13

14

Page 2 of 14

1102 Silver Lake Road
Cary, IL 60013

Ph: 847-639-6400
Fax: 847-639-1469

www.coilcraft.com

SUPPLIER QUALITY MANUAL
1.0

PURPOSE:The purpose of this document is to define and communicate Coilcraft’s requirements andexpectations to its supply base.

2.0

SCOPE:The Coilcraft Supplier Quality Manual applies to all Coilcraft raw material suppliers.

3.0

GENERAL:
Coilcraft’s supply base is a key element to Coilcraft being able to achieve and maintain a highstandard of component performance within the market place. Therefore, we consider our
supply base an important part of our global Coilcraft team. As a supplier, your agreement tocomply with the guidelines outlined within this document will help to ensure your place aspart of that global Coilcraft team. Any documentation requested for completion, must be in
English. This manual is also considered part of the Terms and Conditions of the Purchase
Order. Before being considered for approval, all suppliers will be required to complete:• Coilcraft Supplier Information Form (Form-CW003)• Coilcraft Supplier Mutual Confidentiality Agreement (Form-CW098)• Corporate Social Responsibility (CSR) Audit (Form-CW083)• Responsible Minerals Initiative (RMI) Conflict Minerals Letter (Form-CW120)• Code Of Conduct Letter (Form-CW150)

4.0

QUALITY MANAGEMENT SYSTEM REQUIREMENTS:
Coilcraft requires suppliers to have a Quality Management System which, at a minimum, is
ISO 9001 3rd party certified, the certification body must be accredited to the International
Accreditation Forum (IAF), with compliance to IATF 16949. It is preferred that suppliers be
IATF 16949 3rd party certified. If the supplier does not have ISO 9001 certification, thesupplier must complete a self-audit using the Coilcraft Supplier Quality System Audit (FormCW062). This will be evaluated to determine ISO 9001 compliance. An on-site 2nd party
audit may be performed by Coilcraft in order to be considered for approval. Continued onsite evaluations, after approval, may be required as long as the supplier does not meet theminimum requirement of ISO 9001 3rd party certification.

5.0

ENVIRONMENTAL MANAGEMENT SYSTEM REQUIREMENTS:
Coilcraft requires suppliers to have an environmental management system which is compliant
with the requirements of ISO 14001, although it is preferred that suppliers be 3rd party certified
to ISO 14001.
It is required that suppliers meet all regulatory environmental requirements of the country oforigin and of the country to where the materials are being shipped.

QAM-10002 Rev. S

Page 3 of 14

1102 Silver Lake Road
Cary, IL 60013

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SUPPLIER QUALITY MANUAL
Coilcraft is committed to moving toward carbon neutral operations in our own facilities andwithin our supply base. Coilcraft tracks its Greenhouse Gas Emissions and has establishedtargets for reduction, and we expect our suppliers to maintain a system for tracking andreducing their carbon footprint with an ultimate objective of carbon neutrality.
6.0

DECLARABLE SUBSTANCES:
It is required that suppliers guarantee that all materials supplied are in compliance with theenvironmental requirements legislation.
Suppliers are required to provide 100% material breakdown and to declare all substancesused in the construction of the materials being provided. This may be reported in one of thefollowing manners:••••

Through IMDS (International Material Data System, www.mdsystem.com); Coilcraft
IMDS site ID 8203,
Coilcraft Self Declaration of Hazardous Substances (Form-CW034) or by submittinga 3rd party Lab Analytical Report,
Supplier Component 100% Material Breakdown (Form-CW033), or
Through the supplier’s own format for declaring substances.

It is the responsibility of the supplier to provide true and accurate information. The suppliershall indemnify and hold harmless Coilcraft, against any liabilities arising from the information
supplied.
7.0

CONFLICT METALS (DODD FRANK ACT)
7.1

Coilcraft considers sourcing responsibility to be a core requirement of its suppliers.
Suppliers of products containing Conflict Metals, described as 3TG or Tin,
Tantalatum, Tungsten or Gold, shall purchase only from smelters/refiners listed ascompliant to the CFSP or the LBMA. This may require the Coilcraft supplier to probe
any downstream suppliers, to determine the smelter of the material, where thematerial is from and ascertain for a certainty that the smelter does not provide direct
or indirect support to armed terror groups in the Democratic Republic of Congo or thesurrounding nine nations as described in the 2010 Dodd Frank Act of the UnitedStates. Coilcraft suppliers should request that downstream suppliers provide acompleted CMRT (Conflict Mineral Reporting Template), based on the latest revision.

7.2

For more information and instructions on how to submit the information via CMRT,
including the latest revision, please visit http://www.conflictfreesourcing.org/.
Reporting to Coilcraft must be on the latest revision.

QAM-10002 Rev. S

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1102 Silver Lake Road
Cary, IL 60013

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SUPPLIER QUALITY MANUAL
7.3

8.0

Failure to report this information may adversely affect a supplier’s business with
Coilcraft. As smelters change in the supply chain, Coilcraft requires its suppliers to
update any changes within thirty days regarding smelter information, including but notlimited to:• A new smelter/refiner added to the CMRT
• A smelter/refiner removed from the CMRT
• A new conflict metal provided to Coilcraft

SOCIAL ACCOUNTABILITY
Suppliers are required to have a Social Accountability System which is compliant to RBA(Responsible Business Alliance) Requirements.
• LABOR – Freely chosen employment, young workers, working hours, wages andbenefits, humane treatment, non-discrimination and freedom of association.
• HEALTH & SAFETY – Occupational safety, emergency preparedness, occupational
injury and illness, industrial hygiene, physically demanding work, machinesafeguarding and sanitation, food and housing, and health and safety communication.
• ENVIRONMENTAL – Environmental permits and reporting, pollution prevention andresource reduction, hazardous substances, wastewater and solid waste, airemissions, materials restrictions, water management and energy consumption andGreenhouse gas emissions.
• ETHICS – Business integrity, no improper advantage, disclosure of information,
intellectual property, fair business, bribery, advertising and completion, protection ofidentity and non retaliation, responsible sourcing of materials, privacy.
• MANAGEMENT SYSTEM – Company commitment, management accountability andresponsibility, legal and customer requirements, risk assessment and risk
management, improvement objectives, training, communication, worker feedback
and participation and grievance, audits and assessments, correction action process,documentation and records, and supplier responsibility.
This system outlines the supplier’s obligation to the workplace, including worker’s rights,
workplace conditions and management systems. (See Responsible Minerals Initiative (RMI)
Conflict Minerals Letter, Form-CW120).
Financial responsibility shall be borne by the supplier for any acts of violation of Social
Accountability. The supplier shall indemnify and hold harmless Coilcraft against any liabilities
from information supplied.

QAM-10002 Rev. S

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1102 Silver Lake Road
Cary, IL 60013

Ph: 847-639-6400
Fax: 847-639-1469

www.coilcraft.com

SUPPLIER QUALITY MANUAL
Coilcraft is dedicated to conducting business with the highest moral and ethical standards.
Suppliers may communicate concerns that involve misconduct of an ethical or financial
nature through our confidential reporting hotline available 24 hours a day, 7 days a week.
United States – https://tnw.reportlineweb.com/custom/coilcraftInternational – https://iwf.tnwgrc.com/coilcraft
Telephone: +1-855-342-6936
9.0

QUALITY REQUIREMENT
9.1

IDENTIFICATION AND TRACEABILITY

Suppliers are required to maintain a lot traceability system that identifies the status and lot
throughout all production stages. This shall also be applied to any out-sourced operations.
The traceability system shall also include the ability to trace the raw materials used, themanufacturing date, the equipment used, the shift and the processes utilized during the
production process of the product. This information is required if suspect/nonconforming
material is identified by Coilcraft or by Coilcraft’s customer.
The current Coilcraft and Supplier part identification/number/revision level must be present
on all supplier documentation.
If a supplier is providing to Coilcraft a part or material that is manufactured by a sub-supplier,the supplier must maintain a Counterfeit Prevention Program that satisfies the requirementsof the latest version of AS5553.
9.2

CALIBRATION OF MEASUREMENT EQUIPMENT

Suppliers must ensure that measuring equipment is calibrated against standards traceable
to international or national measurement standards.
All measurement equipment is to be uniquely identified and easily traceable to the calibration
records.
9.3

RECORD RETENTION

Suppliers are to have an established system to control and maintain records. Examples ofrecords are SPC charts, internal corrective actions, material certifications, process control
charts, records of inspection, etc.
Records shall be available for review by Coilcraft and regulatory authorities upon request.

QAM-10002 Rev. S

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1102 Silver Lake Road
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SUPPLIER QUALITY MANUAL

Unless otherwise indicated, records must be retained for a minimum of twenty (20) years
after completion of an order.
If record retention is less than twenty (20) years the supplier must send the records to
Coilcraft before destroying.
9.4

FIRST ARTICLE INSPECTIONFirst article inspection only applies to suppliers that supply custom components to Coilcraft
or when requested.
Prototype tooling: The supplier is required to supply components and corresponding data for
all components manufactured from a prototype tool.
Production tool: The supplier is required to supply components and corresponding data fromthe first lot manufactured from a production tool.
Tool change: If the tool is new, repaired or modified and unapproved by Coilcraft, the supplieris required to supply components and corresponding data from the first lot manufactured after
a tool change.
Suppliers of Coilcraft components from multi-cavity tools shall submit for approval,
individually identified samples per cavity.
To determine quantities required for approval, please contact your local Coilcraft purchasing
agent.
9.5

LABELING/BARCODE SPECIFICATION

Suppliers are required to ensure that the correct labels are attached to each shipment. The
information on the label must be in English.
The following standard may be referenced for barcode labeling:• The Consumer Electronics Association (CEA) Standard CEA-556
Every lowest level package shall have a Supplier code39 barcoded label (Inner
Carton/Packaging Label – see Barcode Label Requirement):• A lowest level package is the smallest package that contains more than one unit of
an individual product. The label shall be a size that is appropriate to the package andthat enables the barcode to be readable.
• The minimum height of the barcode shall be 0.20 in. (5.08 mm)• The minimum height of the human readable interpretation shall be 0.20 in. (5.08 mm)• Narrow bar width – 0.01 in. (0.254 mm) preferred)• Wide to narrow bar ratio – 2.50 to 3.0 in. (63.50 to 76.20 mm)• The barcoded label of the Inner Carton Label shall have the following fields:o Coilcraft part number – in barcode and English language formato Revision – in barcode and English language format
o Supplier part number – in barcode and English language format
QAM-10002 Rev. S

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1102 Silver Lake Road
Cary, IL 60013

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SUPPLIER QUALITY MANUALooRoHS information – in English language format
Purchase order number – in barcode and English language formatoooQuantity – in barcode and English language format
Lot code – in barcode and English language format
Expiration Date/Manufacture Date (where applicable) – in English language
format, at minimum.

Every outer container shall have a Supplier code3S barcoded label (Outer Carton Label –see Barcode Label Requirement):• An outer level package is the package that contains more than one unit of lowest levelpackages. The label shall be a size that is appropriate to the package and thatenables the barcode to be readable.
•

The barcoded label of the Outer Carton Label shall have the following fields:o Coilcraft part number – in barcode and English language formato Revision – in barcode and English language format
o Supplier part number – in barcode and English language formato RoHS information – in English language format
o Purchase order number – in barcode and English language formato Quantity – in barcode and English language format
o Lot code – in barcode and English language formato Package count – in English language formato Package weight – in English language formato Country of origin – in English language formato Coilcraft ship-to-address – in English language format

Whenever possible, the label should be affixed to the smaller end of the package or shipping
container to permit ease of identification while in storage.
If a label cannot be affixed because of package or container type, shape or other constraints,
the label shall then be affixed to an attached tag.
9.6

CERTIFICATE OF CONFORMANCE or ANALYSIS

Suppliers are to provide a signed Certificate of Conformance/Analysis with each shipment to
Coilcraft which is dependent on the product.
A copy of the Certificate ofConformance/Analysis is to be retained by the Supplier.
The Certificate of Compliance/Analysis must contain the following, unless otherwise indicatedon the purchase order:• Customer name
• Customer part number• Supplier part number• Purchase order number• Material lot numbers

QAM-10002 Rev. S

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1102 Silver Lake Road
Cary, IL 60013

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SUPPLIER QUALITY MANUALThe Certificate must also contain a statement of conformity, such as:“This is to certify that the enclosed material complies with the current Coilcraft and/or Supplierdrawing and, as applicable, meets all dimensional and electrical properties.”
9.7

DELIVERY

It is the expectation of Coilcraft that the supplier shall ensure delivery of conforming, defectfree material, 100% on-time. It is the supplier’s responsibility to ensure that materials arriveat the required Coilcraft location on the in-house required date specified on the purchaseorder. It is the supplier’s responsibility to ensure that deliveries are on-time despite
shutdowns, vacations, etc.
Coilcraft’s on-time requirement is any period early and up to a maximum of three (3) days
late.
Suppliers are to inform their local Purchasing Agent immediately of any potential issues thatmight interfere with meeting delivery schedules, in order to avoid production downtime.
Suppliers are required to have prepared contingency plans in order to protect Coilcraft
deliveries, in the event of an emergency, such as a utility interruption, labor shortage, key
equipment failure, etc.
9.8

FIFO

Coilcraft requires that materials are delivered using FIFO (First-In, First-Out) principles.
9.9

PREMIUM FREIGHT

Suppliers are responsible for premium freight charges incurred when delivery schedules are
not met.
9.10

NONCONFORMING MATERIAL

Suppliers are required to immediately notify the Coilcraft buyer if suspect/nonconforming
product is identified which has been shipped to Coilcraft. The following information must be
supplied:•••

QAM-10002 Rev. S

Shipment tracking number
Material lot codes
Conforming material delivery date

Page 9 of 14

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Cary, IL 60013

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SUPPLIER QUALITY MANUALThe supplier must have a system for processing any suspect/nonconforming material
received by Coilcraft. This includes providing a written corrective action using the Coilcraft
Web Based DMR Application (https://dmr.coilcraft.com). The timeframes expected are:Acknowledgment
Containment
Completion

1 day
2 days14 daysIf suspect/nonconforming material is sorted/reworked at a Coilcraft location, sorting/rework
fees will be charged to the supplier.
In the event that suspect/nonconforming supplier material is identified at a Coilcraft customer
location, the supplier shall indemnify and hold harmless Coilcraft, against any liabilities
incurred accordingly.
9.11

PRODUCT, PROCESS AND SYSTEM AUDITS

Coilcraft has the right to perform product, process and system audits, including Social
Accountability audits, at the supplier and sub-supplier location(s).
9.12

PRODUCT CHANGE REQUEST

Supplier or sub-suppliers shall not make any unauthorized changes to a product or material
that has been previously approved and purchased by Coilcraft. The Product Change
Request (PCR) process shall apply to the following:••••

Manufacturing Location
Process Change
Material
Sub-suppliers

The supplier’s completed Supplier Product Change Request(PCR) (Form-CW090), shall be
forwarded to the Coilcraft Corporate Office (documentcontrol@coilcraft.com or fax to: 847639-2370) for review and approval prior to shipment of the product or material.
There shall be no change to the supplied product, material or design without prior written
approval from Coilcraft.
9.13

SUPPLIER WAIVER REQUEST / APPROVAL FOR PRODUCTIt is the policy of Coilcraft not to accept product or material that does not meet therequirements of the specification or drawing. A Supplier Engineering Specification Waiver
Request (Form-CW089) for nonconforming product or material shall be forwarded to the
Coilcraft Corporate Office (documentcontrol@coilcraft.com or fax to: 847-639-2370) for
review and approval prior to shipment. Waivers shall only be approved for a specific timeframe or quantity of components or material. A copy of the approved waiver must accompany
each shipment of product for which the waiver applies.
QAM-10002 Rev. S

Page 10 of 14

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Cary, IL 60013

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SUPPLIER QUALITY MANUAL
9.14

CONTINUOUS IMPROVEMENT

The supplier shall utilize process improvement methodologies to continuously improve theeffectiveness of their management system and the manufacturing process.
Continuous improvement may be supported using the following:•••

Internal/External audit results
Analysis of data
Corrective and preventive actions

The improvement of the manufacturing process should focus on the reduction of variationand its subsequent controls.
9.15

SUPPLIER PERFORMANCE REVIEW

Selected suppliers shall be rated using the Coilcraft Supplier Report Card (Form-CW005) per
the below frequency:•

ISO 9001 compliant – No less than once every six (6) months•

ISO 9001 or IATF 16949 certified – No less than once annually.

At a minimum, Suppliers shall be rated on the following categories:•••

Quality
On-time delivery
Occurrences of unscheduled premium freight

Quality scoring will be determined on the level of approval for each supplier, based upon the
results of the Coilcraft Supplier Report Card (Form-CW005). The Quality Goal for all suppliers
should be zero (0) defects and Coilcraft expects each supplier to strive towards this goal.
•

100 – 90% Acceptable – No action required.

•89 – 75% Needs Improvement – Action required. Supplier will receive a Supplier
Performance Corrective Action Report (SPCAR) (Form-CW074) to be completed by
the date on the SPCAR. The SPCAR is to be returned to the Purchasing Department
contact that issued the SPCAR for review and approval.

•

Below 75% Unacceptable – Action required. Supplier will receive a Supplier
Performance Corrective Action Report (SPCAR) (Form-CW074) to be completed by
the date on the SPCAR. The SPCAR is to be returned to the Purchasing Department
contact that issued the SPCAR for review and approval. The Supplier may beremoved from the Approved Supplier List for all future purchase orders.

QAM-10002 Rev. S

Page 11 of 14

1102 Silver Lake Road
Cary, IL 60013

Ph: 847-639-6400
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SUPPLIER QUALITY MANUAL
On-time Delivery scoring will be determined on the level of approval for each supplier, based
upon the results of the Coilcraft Supplier Report Card (Form-CW005). The Delivery
Performance goal for all suppliers is 100% On-time Delivery and Coilcraft expects eachsupplier to strive towards this goal.
•

100 – 95% Acceptable – No action required.

•

94 – 80% Needs Improvement – Action required. Supplier will receive a Supplier
Performance Corrective Action Report (SPCAR) (Form-CW074) to be completed by
the date on the SPCAR. The SPCAR is to be returned to the Purchasing Department
contact that issued the SPCAR for review and approval.

•

Below 80% Unacceptable – Action required. Supplier will receive a Supplier
Performance Corrective Action Report (SPCAR) (Form-CW074) to be completed by
the date on the SPCAR. The SPCAR is to be returned to the Purchasing Department
contact that issued the SPCAR for review and approval. The Supplier may beremoved from the Approved Supplier List for all future purchase orders.

QAM-10002 Rev. S

Page 12 of 14

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Cary, IL 60013

Ph: 847-639-6400
Fax: 847-639-1469

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SUPPLIER QUALITY MANUALAPPENDIX
To retrieve a copy of the below documents, click on the applicable link.
AppendixForm-CW003 – Supplier Information Form
Form-CW005 – Supplier Report Card
Form-CW033 – Supplier 100% Chemical Substance List
Form-CW034 – Self Declaration of Hazardous SubstancesForm-CW062 – Supplier Quality System Audit
Form-CW074 – Supplier Performance Corrective Action Report (SPCAR)
Form-CW083 – Corporate Social Responsibility (CSR) Audit
Form-CW089 – Supplier Engineering Specification Temporary Waiver Request
Form-CW090 – Supplier Product Change Request
Form-CW098 – Supplier Mutual Confidentiality Agreement
Form-CW120 – Responsible Minerals Initiative (RMI) Conflict Minerals Letter
Form-CW150 – Code of Conduct Letter
Barcode Label Requirement

QAM-10002 Rev. S

Page 13 of 14

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Cary, IL 60013

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SUPPLIER QUALITY MANUAL

Addendum

Revisions
Supplier Quality Manual, Revision S
Page/Par.

Page 4, Par. 5.0

QAM-10002 Rev. S

Description of Revision

Added:

Coilcraft is committed to moving toward carbon neutral operations in
our own facilities and within our supply base. Coilcraft tracks its
Greenhouse Gas Emissions and has established targets for reduction,
and we expect our suppliers to maintain a system for tracking andreducing their carbon footprint with an ultimate objective of carbon
neutrality.

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