Tripwire, Inc.
Appliance Discontinuation Policy
March 2021

March 23, 2021

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Discontinuation Policy – Tripwire Appliances
Due to a variety of factors, including but not limited to the goal of delivering high-performing, innovative,and feature-rich products, Tripwire may from time to time upgrade certain offerings which results in the
discontinuation of prior versions.
Tripwire’s Appliance Discontinuation policy provides information assisting customers as they remain onpace with the evolution of the environment for which they are responsible, and to help ensure they areable to make informed purchase, support, and upgrade decisions.

Tripwire Appliance Policy – GeneralThis policy applies to Tripwire Appliances that reach End of Sale date after December 31, 2012 and does
not apply to Tripwire software products, except for the OS Software installed on the appliance.
Tripwire reserves the right to modify this policy for specific products as business demands justify. Any
modifications to this policy including notices and information regarding EOS and EOL, including the lastdate to order new Appliances, renew support contracts, receive support services and suggested migrationpath(s) for the affected Appliances will be posted on the Support Policies section of the Tripwire
Customer Center Tripwire Customer Center, where customers can find the most up-to-date product life
cycle information.

Tripwire Appliance Life Cycle Guidelines
1. Unless otherwise stated, appliances reach their End-of-Life (EOL) date three years from the Endof-Sale (EOS) date for customers under an active Support Contract. Commencing on the EOS
date and during the three year period until EOL date, Tripwire will continue to provide:a. Technical support;b. Spares or replacement parts for Equipment in accordance with the Return Materials
Authorization (RMA) process. If an identical appliance or component is not available,
Tripwire will replace with a similar or better; andc. A supported version of OS Software that is compatible with the Equipment, subject to(2.d) below.
2. OS Software support will be as follows:a. In general, Tripwire provides a minimum of 90 days’ prior notice for End of Maintenance(EOM) on a given Major or Minor Release of OS Software, unless the Release isdesignated as a Standard or Long Term Release.
b. In the event Tripwire designates a specified Release as a Standard Release, suchrelease will be supported for a minimum of 1 year from EOM notification.
c. In the event Tripwire designates a specified Release as a Long Term Release, suchrelease will be supported for a minimum of 2 years from EOM notification.
d. Customers may be required to upgrade to the latest OS Software release upon noticefrom Tripwire in order to receive continued Support and Maintenance services.
3. For some OS Software releases, the EOM and EOL date will be the same. If the EOM date is not
specified on the Support Policies section of the Tripwire Customer Center, the EOM date is thesame as the EOL date.
4. Customers are advised to move to the most current Maintenance Release (VV.RR.MM) for thegiven Minor Release (xx.xx.MM) and this may be required under certain circumstances, if notified
in writing from Tripwire. For purposes of clarification, bug fixes and limited enhancements (ifapplicable) will be provided on the most current Maintenance Release only during the applicable
notice period.

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5. The Tripwire support services outlined above require a current support contract for the Appliance.
Support Contracts that have not been renewed, or have lapsed after 12 months of the EOS date,
are not renewable. Renewal of Support Contracts will generally be available until the last year of
support, but will not extend beyond the EOL date. Maintenance & Support renewal contracts andpurchase orders received after the support expiration date are subject to a reinstatement fee ofno more than 25% of the cumulative list price of the renewal.
6. For EOL Appliances, the following applies:a. OS Software and other Tripwire software updates are not provided for EOL Appliances.
b. Tripwire software may not function properly on EOL Appliances.
c. ASPL or rule updates are not provided for EOL Appliances.
d. Network scanning may not function properly on EOL Appliances.
e. Service Requests for EOL Appliances will be denied.

Extension of Support Periods
In some cases, Tripwire may choose to extend its support of certain product lines beyond the dates
specified in this document. Extensions may be contractually negotiated at the sole discretion of Tripwire.

Additional Information
Additional information regarding the availability and support periods of certain product lines can beobtained from Tripwire Customer Support representatives. To find the contact information for the Tripwire
office closest to you, visit the Contact Tripwire page at Tripwire.com. Please note that proactive
notification email messages and associated documentation are currently provided only in English.

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Tripwire Appliances
End of Sale / End of Life Matrix

Legend
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

Appliance is currently available for sale.
Neither End of Sale, nor End of Life dates have beenannounced.
Appliance has reached End of Sale status
An End of Life date may not yet be determined. If an End ofLife date is determined, that date is greater than 12 months
in the future.
These units still qualify for Tripwire support until the End ofLife date listed
Appliance has reached End of Sale and an End of Life datehas been determined and the date is within the next 12months. When renewing the support on these units, a fullyear may not be available as Tripwire will quote the support
for this appliance to be co-terminus with the End of Life date.
These units still qualify for Tripwire support until the End ofLife date listedAppliance has reached End of Life.
These units are no longer supported by Tripwire.

VnE Manager

Model

General Availability(GA) Release Date

End of Sale (EOS)Date

End of Life (EOL)
Date

VirtualEV (Virtual)

April 2, 2014

TBD

TBD

X800 Series

5800

July 10, 2020

TBD

TBD

1800

July 10, 2020

TBD

TBD

5700

June 1, 2015

June 30, 2020

September 30, 2024

4700

June 1, 2015

September 25, 2018

September 30, 2024

1700

June 1, 2015

June 30, 2020

September 30, 2024

5600
4600

April 2, 2014
April 2, 2014

November 1, 2015
November 1, 2015

December 31, 2018December 31, 2018

1600

April 2, 2014

November 1, 2015

December 31, 2018

5500

December 4, 2012

November 1, 2015

December 31, 2018

4500

February 26, 2013

November 1, 2015

December 31, 2018

1500

December 15, 2011

November 1, 2015

December 31, 2018

5100

August 1, 2008

December 1, 2012

December 1, 2015

4100

March 1, 2009

December 1, 2012

December 1, 2015

3100

March 1, 2006

December 1, 2007

October 1, 20111100

February 1, 2007

December 1, 2012

December 1, 2015

3000

August 1, 2003

November 1, 2006

January 1, 2010

1000

September 1, 2003

March 1, 2007

January 1, 2010

X700 Series

X600 Series

X500 Series

X100 Series

X000 Series

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Device
Profiler

Model

General Availability(GA) Release Date

End of Sale (EOS)Date

End of Life (EOL)
Date

VirtualEV (Virtual)

April 2, 2014

TBD

TBD

7000 Series

7000

February 17, 2021

TBD

TBD

6000 Series

6000P

September 2, 2016

February 17, 2021

February 17, 2024

5000 Series

5050

June 1, 2015

February 28, 2017

April 18, 2021

5000

June 1, 2015

March 31, 2017

April 18, 2021

4000 Series

4050

February 1, 2013

November 1, 2015

December 31, 2018

4000

January 1, 2013

November 1, 2015

December 31, 2018

3000 Series

3050 R3

July 1, 2010

December 1, 2012

December 1, 2015

3050 R2

November 1, 2007

June 1, 2009

December 1,2014

3050 R1

November 1, 2007

June 1, 2009

December 1, 2014

3000 R3

August 1, 2009

December 1, 2012

December 1, 2015

3000 R2

November 1, 2007

June 1, 2009

December1, 2013

3000 R1

January 1, 2006

October 1, 2007

December 1, 2014

3000-R

September 1, 2008

January 1, 2009

April 1, 2011

2000-R

September 1, 2004

August 1, 2006

July 1, 20092000

September 1, 2003

December 1, 2006

July 1, 2009

1000 Series1000March 17, 2006

December

December 31, 2006

Tripwire
Industrial
Appliance

Model

General Availability(GA) Release Date

End of Sale (EOS)Date

End of Life (EOL)
Date

2810V

January 2021

TBD

TBD

2800V

August 2020

TBD

TBD

2400V

January 2020

TBD

TBD

700V

January 2020

TBD

TBD

2000 Series

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SUPPORT DEFINITIONSAppliance

The Equipment with the OS Software.

Current Release(CR)

The most recently available version/release of a Tripwire product is commonly known as the “current release.”

CR -1 Release

The latest version/release to become generally available (GA) prior to the current release.

CR -2 Release

The latest release/version to become generally available prior to the CR -1 release.

Customer Center

Tripwire’s “Self-Service Support Portal and Customer Community” where the Customer has access to (a)create, update and manage Support requests online, (b) the Tripwire Knowledge Base, and (c) Support
Technical Documentation.

Customer Support

The technical expertise that may be accessed by a customer, which include the Tripwire Knowledge Base,Telephone, Email and Tripwire Customer Center. Also known as “support” or “tech support” or customersupport.”

End of Life (EOL)

The date when an Appliance or OS Software is no longer supported (No Support). Also known as product“sunset” or “discontinuation”.

End of Maintenance(EOM)The last date defects will be fixed for an OS Software release. After this date, Tripwire will no longer commit todevelop, repair, maintain or test the OS Software. EOL of an Appliance will supersede EOM for OS Software.

End of Sale (EOS)

The last date the applicable Equipment may be purchased.

Equipment

The physical product, or platform and its physical components.

Equipment ReleaseLong Term Release (LTR): Minor Release of OS Software that will be supported for a minimum of 3 years fromdesignation as an LTR and a minimum of 2 years after EOM notification, whichever date occurs later
Standard Release: Minor release of OS Software that will be supported for a minimum of 1 year after advanced
notification of EOM.

Full Support

Full support is provided to Customers based on the terms and conditions of their license agreement. Additional
information on Tripwire Customer Support may be found at Tripwire Support Services and Polices

Limited Support

As a product enters a limited support phase, the following guidelines apply: • Direct upgrade path from CR -1
and CR -2 to current release. • New enhancements will not be made to the version/release. • Customer
Support will direct Customers to current release, existing fixes/patches and workarounds applicable to thereported case. • Tripwire will only develop fixes for problems of high technical impact or business exposure for
the Customer. The degree of impact and exposure and the consequent activities will be determined jointly by
the Customer and Tripwire representatives. • Customer Support may direct Customers to upgrade to a morecurrent version/release of the product. • Download of CR -1 and CR -2 for support of legacy systems upon
Customer request.

Maintenance

The engineering that is done regularly to the OS Software to keep it in good working order usually provided tothe Customer in the form of updates (generally 4 per year) and OS Software releases (generally 2 per year).

MaintenanceReleaseFor the purpose of this support policy, a maintenance release is considered part of the main version/release.
For example, 3.2.5 is supported as part of the 3.2 release.

No Support

Product versions that are no longer supported will not appear on the individual product pages on the Tripwire
Customer Support Web site. Information for unsupported releases may not be available in our knowledge
database. Information on any available upgrades to new product versions that are supported may be obtained
from your Tripwire account representative.

OS Software

The operating system software running on a specific version of the Appliance, including the associatedsoftware packages and device driver software.

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OS Software
Updates

Changes to the OS Software that improve usability. Generally an accumulation of maintenance changes to theOS Software in response to Customers’ Service Requests (including problems, usability issues, and cosmeticchanges) and other Tripwire engineering changes.

OS Software
Upgrades“Upgrades,” as referenced in the Support Policies, refers to new versions of the original OS Software (identifiedby a version change to the left of the decimal point, e.g. 8.0 to 9.0) that add functionality and do not extend toother Tripwire product offerings. Upon receipt of an OS Software update or upgrade, Customer agrees to ceaseall use of the prior version of the OS Software and destroy all copies.

Product Lifecycle

The first release of an Appliance through Full Support, Limited Support and its End of Life.

ReleaseA new version of the Software made available to Customers. Tripwire supports the current release plus one
prior, not to exceed 2 years. See below for exceptions.

Release Numbering

This definition applies to OS Software Maintenance Releases. Tripwire uses a three-place numbering scheme
to designate released versions of OS Software. The format is VV.RR.MM, where V indicates the version, Rindicates the release level, and MM indicates the maintenance level. An example would be version 3.2.2(abbreviated 3.2.2). Often in referring to general product versions and releases, the maintenance level isomitted. For example, both 3.2.1 and 3.2.2 may at times be referred to as 3.2.

Return Materials
Authorization (RMA)

Process of returning an Appliance in order to receive a refund, replacement, or repair during the Appliance'swarranty period. The purchaser of the Appliance must contact the manufacturer (or supplier or distributor) toobtain authorization to return the Appliance. The resulting RMA number must be displayed on or included in the
returned Appliance's packaging; no returns are accepted without this number.

Service Request

The Customer’s telephone call, Customer Center web submission or email asking for support. Also known as a“bug report”, “problem”, “call” or “issue.”Standard Support

The basic level of support response times that can be ordered by the Customer, governed by Tripwire’sStandard Support terms.

Support Contract

The terms and conditions of support services provided to a Customer by Tripwire. If no agreement is signed,
the “Standard Support Policies” on Tripwire.com govern support services provided.

Technical Support

The technical expertise that may be accessed by a Customer, which include the Tripwire Knowledge Base,Telephone, Email and Tripwire Customer Center. Also known as “support” or “tech support” or Customer
support.”

Version/Release

A version/release is a deliverable of a Tripwire product that is fully functional and is installable on the targeted
platform through a standard installation program. A version/release is referenced using the V and R portions of
the release number as described above under “Release”.

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