GENERAL TERMS AND CONDITIONS FOR PURE HOTELS
1.

DEFINITION

1.1. The term “hotel” in the following applies to Pure Hotels.
1.2. The term “Hotel Agreement” or “Contract” applies to theagreement made between Pure Hotels and the tour operator,
travel agency or private group bookings (jointly referred to as
the travel organizer) for accommodation for their FIT guests(individual travelers) and groups.

1.3. The term “Hotel Services” are all such services provided by Pure
Hotels such as hotel room, meal arrangements and otherservices to be performed by the hotel that have been agreed
upon between the tour operator, the travel agency or privategroup bookings and the hotel.

1.4. The term “FIT” or “Group” refer to the tour operators, or thetravel agency’s client(s) jointly also referred to as “guests”. A
group is defined as min. 15 paying guests.

1.5. The term “Allotment” refers to a block of rooms which the tour
operator is holding for re-sale. An allotment can be purchased
for the entire season, part of the season or for specific dates.
Any unsold rooms must be released back to the hotel within
the release period agreed between the parties unless the travelorganizer is guaranteeing the rooms.

1.6. The general terms and conditions of the tour operator shall2.

apply only if this has expressly been agreed.
AGREEMENT DURATION

2.1. The agreement enters into force upon the hotel’s written
3.

confirmation of the tour operator’s request.
OBLIGATIONS OF THE TOUR OPERATOR / TRAVEL AGENCY /PRIVATE GOUP BOOKINGS/

3.1. In the event of an allotment, the tour operator or the travel
agency is obliged to notify the hotel of a reservation as early as
possible, or upon demand. The release period is 30 days prior
to the arrival date.

3.2. The travel organizer must pay the agreed prices or, if no prices
have been agreed, the listed prices.

3.3. The tour operator, travel agency or private group bookings
must inform their guests about all relevant information
regarding the hotel and all important information pertaining totheir stay.

3.4. In the event of a travel group, the tour operator or the travel4.

agency must advise the hotel of the name of the tour leader.
OBLIGATIONS OF THE HOTEL

4.1. The hotel will demand an advance pre-payment or a deposit,
such as a credit card guarantee, from the travel organizer upon
confirmation of a single reservation or allotment. The size ofthe advance payment and payment dates will be agreed upon
during the discussions of the travel organizer’s request andinserted in the agreement. If the prepaid amount is less than
the invoiced amount, the balance will be paid upon check-out.

4.2. The rooms will be available as from 15:00 hours on the agreed
date of arrival. Earlier check-in is not permitted.

4.3. Check out is at 11:00. In the event of delay, the hotel will
charge 50% of the contractual rate until 18:00 hours and 100%of the contractual rate after 18:00 hours.

4.4. If the hotel cannot provide the contracted rooms and/or

5.
6.

services, the hotel shall inform the travel organizer immediately
and secure alternative accommodation and services in an
accommodation of at least equal or superior category and withsimilar characteristics and facilities as originally booked.
PRICES AND PAYMENTS
The agreement will include prices and payment terms.

6.1. The agreed prices include all taxes and local taxes in effect at
the time of the confirmation of the allotment or reservation. In
the event the authorities will introduce a new tax to be leviedon hotel overnights, the hotel reserves the right to pass it on to
the travel organizer.

6.2. The tour operator or the travel agency may not at any time
pass on their contracted prices to their guests directly.

6.3. The hotel invoice, or any balance due, is payable within ten (10)days from the date on the invoice.

6.4. The confirmation of allotment or the reservation of rooms will
indicate net prices to be paid to the hotel, or alternatively
prices that are commissionable to the travel organizer.
7. CANCELLATION BY THE TOUR OPERATOR OR TRAVEL AGENCY
7.1 The travel organizer can only cancel the agreement if this was
explicitly agreed during the negotiations of the allotment, or
reservation of room(s).
7.2 In the event the hotel and the tour operator have agreed on a
specific release date, this date must be respected in order toavoid indemnity, or else the hotel will invoice the agreed rate,
number of rooms and number of nights. The invoice is payable
within 10 days, if nothing else has been agreed.
7.3 Should the hotel be able to re-sell the cancelled rooms thetravel organizer has paid for, the hotel will credit the tour
operator or travel agency for the rooms they were able tore-sell.
7.4 General Group Booking Cancellation (weddings, meetings,
banquets etc.) will only be possible according to the following
payment terms and conditions:✓ up to 90 days, 25% due of the agreed total volume✓ 89-60 days prior to arrival, 50% due of the agreed total volume✓ 59-30 days prior to arrival, 75% due of the agreed total volume✓ 29-0 days prior to arrival, 100% due of the agreed total volume
7.5 Tour Operator Group or Travel Agency Group cancellation:
45 days prior to arrival.
CANCELLATION BY THE HOTEL
7.6 The hotel must respect the agreed cancellation terms or
release date as specified in 6.2 and 6.4.
7.7 The hotel may cancel the agreement for any of the following
reasons:✓ Force majeure or other circumstances beyond the hotel’scontrol that render the fulfillment impossible such as strike,lockout, loss of electricity or (warm) water✓ Rooms have been reserved under false pretenses and the hotel
has reason to believe the operation will jeopardized the hotel’ssecurity or image or reputation✓ The purpose of the stay is illegal
The justified cancellations in 7.2 by the hotel constitutes noclaim for damage, indemnity payment or compensation.
8
LIABILITY OF THE HOTEL
8.1 The hotel is liable for any harm inflicted on life, limb andphysical health on the hotel’s premises
8.2 The hotel is liable for damage caused intentionally or due tonegligence by the hotel. Should disruptions or impediments
occur affecting the hotel operation, the hotel must act
promptly in order to keep delays at a minimum.
8.3 The hotel may provide parking space in the hotel garage orparking lot against a fee. In the event of damage to motor
vehicles parked or maneuvered on the hotel’s property, thehotel cannot be held responsible.
9
FINAL PROVISIONS
9.1 Amendments and supplements to the contract must be madein writing. Unilateral amendments or supplements by the tour
operator, travel agency or private group bookings, are invalid.
9.2 In the event of any disputes, the court of jurisdiction is the
Court of Oslo, Norway
9.3 The contract is governed by and shall be construed inaccordance with Norwegian Law

Pure Hotels
2018.08.

Bogstadvegen 60355 OsloGENERAL TERMS AND CONDITIONS FOR PURE HOTELS
9.4 Should any one of the provisions in these general terms andconditions become invalid, or void, the remaining provisions
will still remain unaffected.

Pure Hotels
2018.08.

Bogstadvegen 60355 Oslo