Global Services

6M+

60+

years of condition
monitoring experience

sensors deployed on
mission-critical machineryworldwide

225,000+

customer cases solved

15,000+machinery diagnostic
projects worldwide

60,000+product service jobs
performed

2

hours or less typical time
to identify a solution with
our remote diagnostics

500+

300+

customers per year
supported with our Training& Consulting services

customers per year
supported with ourcybersecurity services

18,000160+

Technical support cases
solved per year

machinery diagnostic
engineers

Improving your plant
performance andbusiness outcomesBently Nevada Support Services
cover everything from initial design
to the entire operating life ofyour facility—with easy access toapplication experts and our complete
portfolio of upgrades, replacements,
and retrofits that let you get the mostout of your investment.

We drive safety and performance in oil and gas,
power generation, water treatment, mining, steel
production, and many other industries—whereverrotating or reciprocating machines are drivingproduction. Our technologies and expertiseprovide the continuous and accurate knowledge
needed to realize the value of true conditionbased maintenance, and optimize asset healthfor your long-term success.

Our diagnostic and service engineers aroundthe world all work to the same high standards
regardless of location. They undergo rigoroustraining and certification programs to ensure we
provide the industry’s highest quality of expertiseand execution. With more than 550 service andsupport professionals in over 50 countries, wehave the right people with the right solutions—wherever and whenever you need us.

1786

130

27136

500+

service engineers
worldwide

2122290323

Focus your efforts

Extend outage intervals

Improve efficiency

Remote diagnostic support“I’m a rotating machinery engineer responsiblefor 10 offshore platforms with 60 key assets.
I’m evaluated on asset availability, so I need tofocus on fixing problems. I don’t have time toanalyze 60 sets of condition monitoring data.
Our Bently Nevada service agreement covers
the analytics for me—proactively detecting
problems, diagnosing root causes, andrecommending corrective actions.”“As the maintenance manager for a
150‑MBPD refinery, I have to reduce cost anddowntime by extending the intervals between
planned outages—but without jeopardizing
our critical assets or the processes theyrun. The Bently Nevada team gives me theactionable information I need to decide what
maintenance is needed now, and what cansafely wait until next time.”“I manage a 400-MW, gas-fired power
plant. I use Bently Nevada remotemonitoring services to track thermodynamic
performance of our gas turbines, and it
gives me the insights needed to run themat maximum efficiency while lowering
fuel costs, and optimizing the timing ofcompressor washes.”“We would like to express our appreciation
for the time you spent troubleshooting
our BOG, propane compressor, steam
turbine, and other package equipment
during your supervising stage. We know
you had a lot to do. We could never haveachieved our Milestone Schedule without
your help. We all see how much you aredoing to ensure the success of this project.
We deeply appreciate that you havesupported this project with dedication.”

What our customers say“My team and I would like to thank you foryour excellent service at CBDC the last threeweeks. The whole team was happy to see
you leading the activity plan and preparing
the permits in advance and avoiding delay.
We were able to complete all MCMS system
shutdown activities with minimum time andshow excellent progress. We are very pleased
with your effort and service performance.”
Project Engineer Samsung Engineering

Project Manager Hyundai Engineering & Construction“[Bently Nevada’s service team] assisted
the offshore maintenance team withtroubleshooting of high vibration issues on
a turbine driven compressor set which wastripping the unit. The Bently Nevada [FieldService Engineer] quickly identified the issue
to be imbalance and under his direction
the unit was successfully trim balancedwith the first trial only on site. This allowed
us to return to full production with minimallosses. The Bently Nevada FSE’s role introubleshooting the issue and his willingness
to work as part of the maintenance team isgreatly appreciated by the offshore team.”
Rotation Equipment Supervisor & Offshore Team Lead45

A comprehensive approachwith quantifiable advantages

Implementation services

Proactive support

Asset health and consulting

Cybersecurity

Training and education

Get it right the first time

Keep your system healthy andoptimized

Actionable insights you can trust

Stay ahead of evolving cyber threats• Plug into our global network of machinery
experts with remote monitoring• Ensure your system is up to date andprotected as threats continually evolve

Critical skills that amplify
your machinery management
capabilities• Professional OEM agnostic machinery
diagnostics when and where you need it• Identify and mitigate cybersecurity risks
to your operation• Prevent and minimize potential data loss

• Understand your asset health to optimize
outage and maintenance planning• Keep up to date and compliant with thebest technologies available• Custom analytic development and tuning
to pinpoint specific conditions• Keep your system secure and accessible
with advanced security technologies andarchitectures leveraging data diodes anddatabase replication• One source to design, plan, manage, andexecute the installation• Avoid costly delays and rework• Avoid startup trips due to improper
installation and configuration• Ensure your assets are protected andmonitored when you’re ready to startup

Up to $1M/day
Avoided cost from lostproduction, secondary process,and equipment damage

100%
One-year warranty on
all service work

• Access the expert support you need when
you need it most
• Prevent instrumentation-related false
trips

80%

Industry-wide machinery
alarms and events are due to
instrumentation>90%

Typical reduction in nonactionable alarms and events

100% ROI
Industry-wide machinery
alarms and events are due to
instrumentation

5 to 10X
One-year warranty on
all service work

243 days
Average time before detectionthat a system is compromised129%• Enable your personnel to operate andmaintain your monitoring and protectionsystem• Maximize the value of your system byintegrating expert knowledge into youroperating procedures

400+

Customer courses delivered
each year in 10 languages andover 45 global locations

Typical attack-surface reduction
through patch management

1. https://www.us-cert.gov/sites/default/files/documents/Seven%20Steps%20to%20Effectively%20Defend%20Industrial%20Control%20Systems_S508C.pdf

67

Covering all phasesof your operation
In addition to comprehensive condition monitoring expertise,
our asset-health and machinery diagnostic services canhelp you define and develop custom analytics to pinpoint
the machine conditions that are most critical to your specificprocesses—and your bottom line.

etagu
t-o tartsPo res

Precomins mistal
lat sio
io nn

Get up and runninggin

Outageexecution
naim

O

Stay
healthy andoptimized

te utana ge
nc a n d
ep
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8

Get up andrunning

ing

aln
io
at rtreOp pposu

Commissioning
and startup

Maximize
outcomes

Managing the startup of a new plant, process, or machine has many complex
demands. We’ll make sure your protection and monitoring systems are properly
designed, installed, and delivering the insights you need to support successfulcommissioning and startup.

Stay healthy and optimized

For the safe and optimized operation of your machines and processes, yourprotection and condition monitoring systems must run continuously andaccurately. We ensure that your system is healthy, optimized, secure, and up todate with continually evolving compliance, cybersecurity, and condition monitoring
technologies and standards.

Maximize outcomes

Whether it be continuous asset-health monitoring to support maintenance andoutage planning, or time-critical support for trip events, we ensure you get the mostaccurate, timely, and actionable insights—so you can make the best operational
decisions.

9Delivering
exactly what
you need when
you need it
mostEven when you do everything correctly, there can be
unexpected machine issues that affect your operations.
That’s why our support teams are ready to deploy quickly nomatter where you’re located. Our service experts have seenit all, so they can get your operation running efficiently again,and minimize impact to your profitability.
We’ve also developed a suite of service packages ranging
from fully managed and professionally operated systems, tocustomized support focused on the operating, maintenance,and condition monitoring needs unique to your site. We’ll
work with you to harness the full potential of your systems.

Support Service Agreements that maximize
customer value
Asset-care programs customized to your needs

Machinerymonitoring

Periodic review or continuous event monitoring,combined with diagnostics, analytics, andperformance services that provide timely andactionable insights to improve operations.

Data management
and software optimization

Reliable data access and analysis
capabilities to enable early and accurate
asset-health insights.

System healthand maintenanceRegular system updates, including
compliance and maintenancecoverage to maximize availability
and performance.

4 to 10X+

The ROI of our current
monitoring contracts
ranges from 4X in power
generation to beyond 10X
in upstream oil and gas>90%

Typical reduction
in non-actionable
alarms and events

100%

Critical protection
transducers and channels
validated and healthy

From immediate
critical-event support
to planned outage
support and long‑term
service contracts withperformance guarantees,
we have the knowledge
and experience to createa solution that works bestfor you and your business.

Bently Nevada Supporting Service Agreement (SSA) scope and value
1011

Copyright 2023 Baker Hughes Company. This material contains one or more registeredtrademarks of Baker Hughes Company and its subsidiaries in one or more countries. All
third-party product and company names are trademarks of their respective holders.
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