Visual Care Planfor video borescopes

Enjoy peace of mind with a comprehensive service
plan that delivers more uptime—at a lower cost.

Why Waygate Technologies
Visual Care Plan?
A comprehensive service plan for video borescopes intended to help customers decrease equipment
downtime, save on repairs, conserve assets, and maintain peace of mind.
Decreased equipment downtime

Conservation of assets

We care about customers getting their assets back fast
because we know downtime can be costly. A rental unit credit
or discounted rental unit is included as part of the plan.

Having a routine preventive maintenance plan in place andrecords of all repairs helps customers plan for long termcosts associated with the upkeep of their equipment.

Reduced repair costs

Peace of mind

As part of the plan, each system will receive a yearly
preventive maintenance scheduled by the Waygate
Technologies service team. By evaluating the system andfixing minor repairs early on, this will help prevent costly
repairs in the future. Additional repair discounts anddiscounts for accessories are also included.

Customers will have guaranteed repair coverage should theyneed it and won’t have to deal with unexpected purchasing
hassles, maintenance or repair costs.

2Here’s how you save

A Visual Care Plus Plan, which includes one preventive
maintenance, one full system repair, a rental credit, training
credits, and discounts on accessories needed for repairs, has
an estimated savings of up to 40% when purchased under the
Visual Care Plan .

How it works

What’s included

Details

Preventive maintenance• Both plan types will cover one system. A system is definedas one probe and it’s handset.
• One annual preventive maintenance check scheduled atbuyer’s convenience.
Note: All preventive maintenance will be conducted ata Waygate Technologies repair facility. A member ofthe service team will proactively remind buyer of thescheduled maintenance check.

Full evaluation of system, software updates, tip measurement
verification and tip cleaning, Braid & Sheath replacement,
minor articulation section steering adjustments, tip optic
o-ring (seal replacement),tip optic threaded thimbles
replacement, and handset related repairs.

Accidental damage coverage

Visual Care Basic: Any repairs needed outside of preventive
maintenance will be quoted separately.

Eligible systems

Visual Care Plus: Up to one (1) full system repair is included
throughout the duration of the contract.

• Standard XL Flex/XL Flex +Additional repair discounts• Standard MViQ/MViQ HD• Standard XL Vu (Model D)• Standard Everest Mentor Flex
Note: For model types listed above, both new and existing
systems are eligible to be covered under the Visual Care Plan.

Visual Care Basic: Outside of the preventative maintenancethat is included, up to one (1) repair is eligible to receive a
discount* off Seller’s standard repair rates.
Visual Care Plus: Outside of the preventative maintenanceand accidental damage that is included, up to two (2)repairs are eligible to each receive a discount* off Seller’s
standard repair rates.
* Discounts off repairs are in accordance to plan type selected andvary by region.

Discounted upgrades and accessories

Discounts* on hardware and software upgrades are included
in both Visual Care Basic and Visual Care Plus plan.
Discounts* on accessories are also included in both VisualCare Basic and Visual Care Plus plan.
* Discounts are off select hardware & software upgrades and selectaccessories. Discounts are in accordance to plan type selected.

Extended repair warranty

For both Visual Care Basic and Visual Care Plus plans,customers will receive a one (1) year warranty on repairs of theirequipment.

Training credits

Visual Care Basic: Three (3) training credits to be used at
any point during the contract period.
Visual Care Plus: Five (5) training credits to be used at anypoint during the contract period.

Rental unit credit

A rental unit credit is included in both Visual Care Basic andVisual Care Plus Plans.
3

Visual Care Plan options
Visual Care Basic

Visual Care Plus

1 PM per system

1 PM per system

Included

Included

Accidental Damage Coverage

Quote as needed

Included

Additional Repair Discounts

Included

IncludedPrioritized Repair Response

Included

Included

Extended Repair Warranty

Included

Included

Remote Tech Support

Included

Included

Discounted Accessories

Included

IncludedUpgrades DiscountIncluded

IncludedTraining Credits

3 credits

5 credits

Rental Unit Credit*

Included

Included

Preventive Maintenance
Software Updates*The rental unit credit is subject to regional rental unit availability. In the event a rental unit credit cannot be offered, a discounted rental unit will beoffered instead.

Interested in learning more?

Contact us today for a quote or to speak with one of our Waygate Technologies subject matter expert.

https://www.bakerhughesds.com/waygate-technologies-customer-care-contact

Waygate Technologies, formerly GE Inspection Technologies,
is a global leader in NDT solutions with more than 125 years ofexperience in ensuring quality, safety and productivity.

Copyright 2021 Baker Hughes Company. All rights reserved.
BHCS38571		

(09/2021)

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