Our service experts are available to ensure you get the most outof your Panametrics equipment. Our Customer Support, Field
Service and Application teams have the experience and expertiseto respond to your challenges and improve your measurement.

Field Service

Troubleshoot and repair flow,
gas and moisture equipment

Panametrics can evaluate meters at customer sites forboth hardware integrity and electronics functionality.

Equipment commissioning

Panametrics’ specialists will assist customers with proper
hardware configurations and supervise the installation.
Commissioning and product set up of services includes:• Assisting with hardware configurations• Meter or analyzer programming• Verifying functionality
If applicable, field calibrations are available
for certain equipment.

Preventative maintenancePanametrics has designed Preventative MaintenanceAgreement (PMA) to meet daily operational flow
meter needs while ensuring meter uptime. Specialists
will execute a thorough inspection of your flow metersystem and perform a comprehensive inspection of
the meter’s operating characteristics.

Flow surveys

Panametrics specialists can take on the spot flow
measurements of a wide array of processes and line sizes. This
service can assist with leak detection, cooling tower efficiency,
pump and valve evaluation, and various other issues.

Moisture surveys

Testing and optimizing the meters ensures that theymeet factory performance standards. Additionally,our specialists are equipped to fulfill local regulatory
requirements for verification of accuracy.

Panametrics Field Service is equipped with both ourPM880 (aluminum oxide) and Aurora Transport (tunable
diode laser) to measure moisture in numerous applications.
These systems allow for rapid and accurate moisturemeasurement. This service can help validate existing
points of measurement and provide spot measurements
where analyzers are not currently in place.

Flare system combustion study

Flowmeter turn-key solution

Flow meter verifications

Panametrics engineers will assess a flare system(flare, steam/air, supplemental gas) and evaluate yoursite’s flare combustion efficiency. Data from this study
will allow sites to make educated decisions on how tolimit greenhouse gas emissions.

In House Service Offerings

ALOX moisture sensor calibration

Panametrics’ moisture sensor calibration and exchange
program provides a nationally accredited calibration toensure the health of the sensor.

Hot tapping, alignment, installation, and commissioningof ultrasonic system (nozzles and sensor) can be provided
as a customized solution.

Training

Panametrics hands-on, instructor led courses allow
customers to maximize plant uptime. Course coverage helps
to improve efficiency and can reduce plant safety concerns.

In-house calibrations, troubleshooting, and repairs
Panametrics offers spares, replacement parts andin-house troubleshooting to keep your assets up andrunning. Panametrics facilities are ISO17025 accredited,and our teams are ready to assist.

Remote Service Offerings

Digital verification

Digital verification allows the flare meter to be validated
on-line and in-process through remote communication
with a plant’s distributed control system (DCS).

Technical support

Panametrics’ enterprise technical support team isavailable to assist with customer needs and answer
questions about instrumentation and equipment.

Pre-commissioning

Panametrics can instruct customers on the requirements
to complete the installation per factory specification.

Data analysis

Panametrics specialists can consult customers on
diagnostic data, process conditions, and flow profile
to help improve measurements.

Training

Panametrics’ instructors can provide remoteor hands-on training.

PanaConnect

The new PanaConnect provides customers a remotediagnostic kit that enables rapid troubleshooting if anissue arises with a Panametrics flow meter. Customers
are provided with a portable case which includes asecure cellular transmitter and flowmeter test equipment.
Once the case arrives, the customer will complete thephysical connections to establish communication.
Once connected, a Panametrics engineer can use thekit to interact with the flow meter to isolate issues andtest each of the components in the system.

Additional Service Offerings

Long term service agreements

Our most common programs include:• Moisture Sensor Exchange Program (MSEP)• FlareCare Supporting Service Agreement (SSA)• Preventative Maintenance Agreements (PMA)
Please consult your regional Panametrics sales teamfor a customized program.

Spare parts and inventory management

Extended warranty

Panametrics Care provides customers with an extended
warranty, technical support and discounted services. The
program can help save thousands in reduced downtime orreplacement products.

Flow meter accuracy evaluationsPanametrics can evaluate all simple and complex pipegeometries and provide feedback on installation accuracy
as it relates to our published specifications.

Save on lead time and money with the Panametrics spareparts management and inventory program.
Scan here to lean more about our service offerings.

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BHCS38610		

(02/2024)

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