Torque Group Holdings (In Liquidation) (“the Company”)
Q&A – Creditors
Notice: The following information seeks to provide answers to general queries from creditors of theCompany concerning the planned dividend distribution. This was last updated on 22 December 2023.
If you require any further information or have any specific queries, please email your query to BWTorque@kroll.com.
Submission of claims
1.
What do I need to do to submit
my claims?

Creditors who intend to claim in the Liquidation are tocomplete the following steps in order of sequence by 22January 2024:
i. registration to the Claims Portal
ii. submission of KYCiii. submission of claims
iv. submission of wallet details

2.

I have not registered to theClaims Portal. What do I do?

A registration email for claims submission via the Claims
Portal has been re-circulated to you via the following email
address:
torquekbcsupport@krollbusinessconnect.com

3.

How do I submit my KYC?

We require you to provide a certified copy of your passportand proof of address. For all documentation to be certified,the certifier should use the following text on each document
being certified:“I have seen and compared the original document of whicha copy is being certified and certify that the copy is acomplete and accurate copy of the original”.
Furthermore, on each document being certified, pleaseindicate:• The date that you certified the document;• Your signature; and• Relevant contact details (email, phone number)Upon completion of the above, please send the certified
copy of your passport and proof of address to BWtorque@kroll.com with email subject: “Torque – KYC
Submission”.

4.

I have registered to the Claims
Portal and have submitted myKYC. How do I submit myclaims?

Please allow up to two working days for the Liquidators toverify your KYC submission. Upon successful KYC
verification, creditors would be able to submit their claims
via the Claims Portal.
Please refer to page 17 of Annexure B annexed in the 8th
Circular to Creditors (“Circulars”) for instructions to submit
your claims.
Past Circulars are available at Kroll’s website:
https://www.kroll.com/en/services/restructuringadvisory/creditors-portal.

5.

I did not receive the form tosubmit my wallet details. What
do I do?

Please note that only creditors who have submitted theirclaims to the Claims Portal will receive the form.
If you submitted your claims in the Claims Portal but did notreceive the form, please email BW-Torque@kroll.com
providing your registered email address and Proof of Debt
form.
Instructions on downloading your submitted Proof of Debt
form from the Claims Portal:
Instructions for POD form

6.

I forgot my password and hence
unable to login to the ClaimsPortal (only applies to those whohave registered to the ClaimsPortal). What do I do?

Submission of wallet details
7.
What is my MMLID?

Please email connect@kbt.kroll.com providing yourregistered email address with the subject: “Torque – unable
to login to Claims Portal”.

Your unique MMLID has been included in our email to you
which contains instructions on how to submit your walletdetails.
If you did not receive/still unable to locate your MMLID,
please email BW-Torque@kroll.com providing your fulllegal name, registered email address and date of birth withthe subject: “Torque – MMLID”.

8.

My MMLID has been used.
What do I do?

Please email BW-Torque@kroll.com providing your fulllegal name, registered email address and date of birth withthe subject: “Torque – used MMLID”.

9.

Why am I unable to input myBinance UID? My Binance UID
has less than 8 digits.

This issue has been resolved.

I have inadvertently submitted
an empty/incomplete form. Howdo I resubmit?

Please email BW-Torque@kroll.com providing your MMLID,
email address and date of birth with the subject: “Torque –request to resubmit payment form”.

10.

Creditors will now be able to input eight to nine numeric
digits. Affected creditors would have received a separate
email instruction to resubmit the form.

An email containing instructions on how to resubmit the form
will be sent to you.
11.

I may have received an incorrect
payment instruction form. What
do I do?

General12.
Who is Sparrow? Can I use
another exchange to receive
dividend distribution?
13.

Binance restricts new onboarding
in my country. What do I do?

Please email BW-Torque@kroll.com providing your MMLID
and registered email address with the subject: “Torque –incorrect form”.
We have explored possible ways of making distributions tocreditors in cryptocurrency and have selected Binance andSparrow Exchange to facilitate the distribution ofcryptocurrency to creditors.
Creditors based in jurisdictions restricted by Binance fromonboarding (unless they are pre-existing Binancecustomer) are requested to open an account with Sparrowin order to receive the distribution.

14.

How do I open an account withSparrow?

You may open an account with Sparrow by submitting thefollowing information to torque@sparrowexchange.com:•••••

NRIC / Passport;
Proof of Address (i.e. latest utility bill/bankstatement clearly showing their name and address,
dated within the last 3 months);
A photo selfie holding your NRIC / Passport;
Contact number; andProof of debt form (see instructions below).

Due to high volumes please allow up to two weeks for onboarding to complete. Upon successful onboarding,creditors will receive an email from Sparrow with a link to set
their new password.
Instructions on downloading your submitted Proof of Debt
form from the Claims Portal can be found at:

15.

I have an existing Binanceaccount. Do I need to sign up for
Sparrow account?

Instructions
No, unless you are based in Japan or Netherlands.
Creditors with existing Binance account apart from Japanor Netherlands will be able to receive the dividend
distribution.
Creditors based in Japan or Netherlands are required toopen an account with Sparrow.

16.

Which network should I choose
for my Binance USDT walletaddress?

Distribution will now be done on-platform. Creditors are only
required to provide us with (i) Binance UID registered in theirname; (ii) legal name; and (iii) date of birth.

17.

I am a US-Based creditor, andmy financial institution does nothave a SWIFT code. Whatshould I do?

A SWIFT code is required for international remittance.
Creditors are reminded to ensure that they have a bankaccount which is (i) registered in their own name; and (ii) able
to receive funds from overseas parties.

18.

When can I expect for thedistribution to be made?

Current intention is to make distribution in February. A
further notice confirming details will follow.