Accredited to ISO/IEC17020
1-20-5-101 Rinkan, Yamato-shi, Kanagawa-ken, Japan 242-0003
TEL:046-205-7611
FAX:046-205-7610
Email: info@eaa-s.jp URL:https://www.eaa-s.jp

STANDARD TERMS AND CONDITIONS FOR SUPPLY OF SERVICES
1. INTERPRETATIONIn this document the following words shall have the following meanings:
1.1 "Customer" means any person who purchases Services from the Supplier;
1.2 "Supplier" means EAA Company Limited, 1-20-5-101 Rinkan, Yamato-City, Kanagawa, 242-0003, Japan;
1.3 "Terms and Conditions" means the terms and conditions of supply set out in this document and any
special terms and conditions agreed in writing by the Supplier.
2. GENERAL
2.1 These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to theCustomer and shall prevail over any other documentation or communication from the Customer.
2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by theSupplier.
3. FEES AND PAYMENT
3.1 Payment of the fee shall usually be paid on application for individual inspections and by contract orService Level Agreement terms as applicable. Payment can be made by credit card, bank transfer or bycash. Delayed payment will be by prior agreement only.
3.2 A cancellation fee may be applicable, depending on the amount of notice received of intention to cancel
inspection.
3.3 The Supplier will send an electronic report to the customer. If a separate contract requires it, a hard
copy report will be provided.
3.4 The Supplier reserves the right to modify or update any service at any time. The Supplier reserves theright to change the price of any service at any time. However, once a service has been ordered, theprice shall remain fixed for the Customer. Under no circumstances shall the Supplier refund thedifference should the price of that service decrease.
4. CUSTOMER'S OBLIGATIONSTo enable the Supplier to perform its obligations the Customer shall:
4.1 Co-operate with the Supplier;
4.2 Provide the Supplier with any information reasonably required by the Supplier;
4.3 Keep the supplier notified of their correct name, postal address and any phone, fax or e-mail information.
4.4 Comply with such other requirements as agreed between the parties.
4.5 Comply with all other statutory requirements – particularly regarding data protection and confidentiality.
5. SUPPLIER'S OBLIGATIONS
5.1 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard inaccordance with recognized standards and codes of practice.
5.2 The Supplier accepts all responsibility for the condition of tools and equipment used in the performanceof the Services.
5.3 Delivery of completed inspection report will be generally within 3 working days of receipt of theapplication and payment, unless otherwise agreed by contract/Service Level Agreement.
5.4 Comply with all other statutory requirements – particularly regarding data protection andconfidentiality.
6. LIMITATION OF LIABILITY
6.1 The Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever
caused, because of any perceived negligence, breach of contract or otherwise more than the price ofthe Services.

PIONEER OF PRE-EXPORT INSPECTIONAccredited to ISO/IEC17020
1-20-5-101 Rinkan, Yamato-shi, Kanagawa-ken, Japan 242-0003
TEL:046-205-7611
FAX:046-205-7610
Email: info@eaa-s.jp URL:https://www.eaa-s.jp

6.2 The Supplier shall not be liable under any circumstances to the Customer or any third party for any
indirect or consequential loss of profit or other economic loss suffered by the Customer howsoever
caused, because of any perceived negligence, breach of contract, misrepresentation or otherwise.
7. CANCELLATIONS
Refunds policy: Where a Customer cancels their inspection order after the Supplier has completed the actual
inspection; there is no refund. Both parties must return or destroy information received from the other if askedto do so.
8. FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure
results from events or circumstances outside its reasonable control, including but not limited to acts of God,
strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, and the party shall be entitled to areasonable extension of its obligations.
9. SUPPLIERS PROPERTY
The contents of the Suppliers website may not be copied, reproduced, distributed, republished, displayed,posted or transmitted in any form or by any means without the prior express written permission of theSupplier. Format and layout of all inspection reports are the property of the Supplier.
10. COPYRIGHT
Inspection Reports may only be used in the format in which the Supplier issues them, be it written form on
paper, provided in an electronic format or in any other medium. Inspection reports may not be used in any
other format other than that supplied. Customers may not at any time, without prior written permission of theSupplier, make copies or reproductions (in whatever form) of the inspection reports. Where any such copy is
considered reasonably necessary, the Supplier will provide written permission.
11. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of Japan and theparties hereby submit to the exclusive jurisdiction of the Japanese courts.

Rev: 1.3 Jun 2017

PIONEER OF PRE-EXPORT INSPECTION