SOLUTION BRIEF

Neo4j Cloud ManagedServices
Neo4j Cloud Managed Services (CMS) is a white-glove

add service discovery and container networking, improvegovernance and security controls, simplify infrastructure
health monitoring, and optimize resource allocation, allowing
for autoscaling and load balancing of Neo4j containers.

service offering for hosting customers’ Neo4j applications. CMS
includes public cloud and private cloud infrastructure support
as well as Neo4j product support.
Neo4j CMS is designed for enterprises that want to takeadvantage of the agility and flexibility of cloud deploymentwhile retaining the configurability and control of a self-managedenvironment. Neo4j CMS is available on the major public clouds
using your organization’s account, or for on-premises use in aprivate cloud environment.

Full Lifecycle Support
Experts from Neo4j perform initial infrastructure setup
for your application’s specific needs. We maintain theconfiguration, ensure its availability (including regularbackups), and apply patches and updates as needed so yourenvironment stays current, secure, and supportable.

24x7 Production Support
Neo4j CMS includes 24x7 production support for your mostcritical enterprise applications. Neo4j experts monitor thesystem constantly to anticipate and avoid production issues.
They are instantly alerted about any infrastructure issues
to ensure rapid recovery and full service availability. Your
production database is backed up automatically on a regularbasis to support system recovery and minimize the risk ofdata loss.

24x7 Production Support with SLA
With Neo4j Enterprise Edition and CMS, you have 24x7
support for production issues as well as 9x5 support for
nonproduction issues and questions.

Security for the Enterprise
Neo4j CMS can provide complete encryption for data intransit, with multiple options for at-rest encryption dependingon your needs. Beyond that, Neo4j CMS can integrate withsecurity policies, cloud management policies, and Identity as aService providers.

Self-Service Portal & Ticketing System
Neo4j provides a self-service online ticketing system whereusers can report issues and see the status of any reported
issues from any device 24x7.

Regular Check-ins
Flexibility, Control, and DevOps Integration

We offer quarterly steering meetings to review your CMS
configuration with your team to discuss ways in which theCMS practice can continuously improve customer successand satisfaction.

While offering the agility and flexibility that enterprises havecome to expect from cloud deployments, Neo4j CMS also
provides the control and configurability of a custom Neo4j
implementation. Neo4j experts work with you to integrate
Neo4j with your Infrastructure as Code (IaC) and Continuous
Integration/Continuous Delivery (CI/CD) pipelines. In addition,
CMS can optimize the hardware environment for yourapplication’s unique needs. Management and monitoring ofyour Neo4j application infrastructure is also available.

Monthly status meetings are held to review deployment
status and ensure smooth team communication. Once live,Neo4j also supports Cloud Managed Services via periodic
scorecard reports.

Change Management & Ad-Hoc Meetings
Neo4j Microservices and Kubernetes Deployments

Change management meetings are offered to ensure thatyour team is aware and involved as the experts at Neo4j
evolve your cloud application environment. Ad-hoc meetings
are available as needed to review requirements, troubleshootissues, and manage escalations.

Our team has expertise in running Neo4j as a statefulmicroservice deployed on Kubernetes (including EKS, GKE,AKS, and OpenShift). Our Kubernetes expertise will help
your organization scale your Neo4j infrastructure easily,1

Neo4j Cloud Managed Services

Neo4j Cloud Managed Services
is your fastest path to an
enterprise-ready managed Neo4j
environment
Tailored to your unique needs and designed to evolve as yourbusiness requirements and applications change, Neo4j CMS
provides a fast track to a production Neo4j application whileeliminating the need for you to procure, set up, and maintain aproduction environment.

DBA ServicesSysadmin Services

Professional Services (Optional)

Manage database backups andrestores

Infrastructure build

Performance tuning for server anddatabase

Database start, stop, and restart

Disaster recovery (DR) runbook creation

Ingestion, extraction, and visualization
Review and implement best practices

Neo4j upgrades and patches

DR test exercise
Up to two times/year

Data modeling
Review and implement best practices

24x7 Neo4j metrics monitoring
Logs, resource utilization, file
growth, performance monitoring

24x7 cloud monitoring
Availability, resource utilization, logs,and server metrics

Development
Cypher and Neo4j proceduresManage database server backups
Restore database serverStart, stop, and restart servers
Manage cloud resources
OS upgrades and patches

Neo4j is the world’s leading graph data platform. We help organizations – including Comcast, ICIJ,
NASA, UBS, and Volvo Cars – capture the rich context of the real world that exists in their data tosolve challenges of any size and scale. Our customers transform their industries by curbing financial
fraud and cybercrime, optimizing global networks, accelerating breakthrough research, and providing
better recommendations. Neo4j delivers real-time transaction processing, advanced AI/ML, intuitive datavisualization, and more. Find us at neo4j.com and follow us at @Neo4j.

Questions about
Neo4j? Contact us
around the globe:
info@neo4j.com
neo4j.com/contact-us© 2022 Neo4j, Inc. All rights reserved.

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