Call for Participants

The 4ｔｈ International Conference on Serviceology (ICServ2016)
Sept 6(Tue)-8(Thu), 2016
Shibaura Institute of Technology, Tokyo, JapanThe 4th international conference on Serviceology (ICServ2016) will be held for Sept 6(Tue)-8(Thu), 2016 in
Tokyo. The main goal of this conference is to provide opportunities for the researchers from academia andindustry to share the latest technologies, methodologies, and case studies toward co-creation of services ina sustainable society.

Topics1.Service innovation
3.Service marketing
5.Theoretical perspectives on Service
7.Service eco-system
9.Service engineering & technologies
11.Service economics & policy

2.Service design
4.Service management and operations
6.Value co-creation & context
8.Human-centered service system
10.Servitization and produtization
12.Service practices (healthcare, tourism, education,communication, retail, food service, contents service, etc.)

In sum more than 70 paper presentations and the following keynote speeches will be given during theconference.
Sep. 6 (Tue) 10:20-11:10

Industrial Product-Service Systems Engineering
Professor Dr. Dimitris Karagiannis, University of Vienna and Dr. Martin Petry, CIO, Hilti

Sep. 7 (Wed) 11:30-12:20

A Formalized Framework of Consumer’s Mental Pictures – with implications for brands,companies, countries, and destinations
Associate Professor Alexander Josiassen, Copenhagen Business School

Sep. 8 (Thu) 13:40-14:30

Artificial Intelligence for Serviceology
Junichi Tsujii, Director, Artificial Intelligence Research Centre of AIST, Japan
Professor, School of Computer Science, University of Manchester, UK

Hitachi Special Session
Sep. 8 (Thu) 14:30-15:30

Simulating service value

Fujitsu Special Session

Dr. Takashige

Chiaki Hirai, Hitachi, Ltd. Global Center for Social Innovation – Tokyo

Furthermore, ICServ 2016 offers attractive programs;- Poster session of NIHON SERVICE AWARD and service programs founded by METI- Banquet at Ganko, GinzaRegistration
The registration for ICServ 2016 is now open.
You can access the link to the registration system on our conference homepage(http://icserv2016.serviceology.org/registration.html).
We also offer a special price for one day participants.

Collaboration Complex Building, Keio University Hiyoshi Campus

Organizing Committee
General Chair
General Co-Chair
General Vice-chair
SecretaryAdvisor
Chief Program Chair
Program Co-Chair (Asia)
Program Co-Chair (EU)Program Co-Chair (US)Award Chair
Publication Co-Chair

Local Arrangement Chair
Local Arrangement Co-Chair
Financial ChairMedia (Homepage) Chair
Keynote Chair
Special Session Chair

Tamio ARAI (Shibaura Institute of , Japan)
Dimitris Karagiannis (University of Vienna, Austria)
Hajime ASAMA (The University of Tokyo, Japan)
Jun OTA (The University of Tokyo, Japan)
Kentaro WATANABE (AIST, Japan)
Kanji UEDA (The University of Tokyo, Japan), Takashi MAENO (Keio University, Japan),Jim Spohrer (IBM, USA)
Yoshinori HARA (Kyoto University, Japan)
Jashen Chen (Yuan Ze University, Taiwan)
Tim McAloon (Technical University of Denmark, Denmark)Yassi Moghaddam (ISSIP,USA)
Yuriko SAWATANI (Waseda University, Japan)
Takeshi TAKENAKA (AIST, Japan), Koji KIMITA (Tokyo Metropolitan University, Japan) ,Natsuki MIYATA (AIST, Japan)
Nobuto MATSUHIRA (Shibaura Institute of Technology, Japan)
Shigeru FURUYA (Shibaura Institute of Technology, Japan)
Ken FUKUDA (AIST, Japan)
Wen WEN (The University of Tokyo, Japan)
Yutaka YAMAUCHI (Kyoto University, Japan)
Masaaki MOCHIMARU (AIST, Japan)

PC Committee members[Europe]
Clara Bassano (Parthenope University of Naples, Italy)
Mager Birgit (Köln International School of Design, Germany)
Wojciech Cellary (Uniwerstet Ekonomiczny w Poznaniu, Poland)
Karagiannis Dimitris (University of Vienna, Austria)
Klaus-Peter Fahnrich, (University Leipzig, Germany)
Walter Ganz (Fraunhofer IAO, Germany)
Dimitris Karagiannis (University of Vienna, Austria)
Jos Lemmink (Maastricht University, The Netherland)
Mattias Lindahl (Linkoeping Univ., Sweden)
Pericles Loucopoulos (The University of Manchester, UK) Lasse Mitronen (Aalto, Finland)
Kathrin Moslein (University Erlangen-Nurnberg, Germany) Andy Neely (Cambridge, UK)
Irene Ng (Warwick University, UK)
Lia Patricio (MIT, Portugal)
Martin Petry (Hilti, Liechtenstein)
Marja Toivonen (VTT, Finland)
Alain Wegmann (EPFL, Switzerland)[United States][Asia]

Edward Crowley (Photizo Group, USA)Louis Freund (San Jose State Univ., USA)Paul Maglio (UCMERCED, University of California, USA)
Stephen Kwan (San Jose State University, USA)
Jim C Spohrer (IBM Almaden, USA)

Jashen Chen (Yuan Ze University, Taiwan)
Houn-Gee Chen (NationalTaiwan University, Taiwan)
Xiucheng Fan (Fudan University, China)
Aditya Ghose (University of Wollongong, Australia)
San-Yih Huang (Nation Sun Yat-sen University, Taiwan)[Japan]Tamio Arai (Sibaura Institute of Technology)
Nobutada Fujii (Kobe University)
Yoshinori Fujikawa (Hitotsubashi University)
Tatsunori Hara (University of Tokyo, Japan)
Yoshinori Hara (Kyoto University)
Kazuyoshi Hidaka (Tokyo Inst. of Technology)
Toshiya Kaihara (Kobe Unversity, Japan)
Koji Kimita (Tokyo Metropolitan University)
Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)
Hiroshi Maruyama (ISM, Japan)
Hisashi Masuda (Japan Advanced Institute of Science and Technology, Japan)
Chieko Minami (Kobe University, Japan)
Masaaki Mochimaru (AIST,Japan)
Yoichi Motomura (AIST,Japan)
Hideyuki Nakashima (Hakodate Future University, Japan)
Nariaki Nishino (University of Tokyo, Japan)
Yuriko Sawatani (Tokyo University of Technology, Japan)
Tatsuhiko Shibasaki (Fujitsu LIMITED, Japan)
Satoshi Shimada (Kyoto University)
Yoshiki Shimomura (Tokyo Metropolitan University, Japan) Satoko Suzuki (Kyoto University)
Takeshi Takenaka (AIST,Japan)
Keiko Toya (Meiji University)
Kentaro Watanabe (AIST, Japan)
Yutaka Yamauchi (Kyoto University)