LEE SIN CHIEN (CHARLENE)+65 8431 8992 • sinchien8@gmail.com
98 Elias Road, #03-53, 519954 Singapore
EDUCATION••

Master of Arts in Industrial/Organizational Psychology
September 2011 – December 2013
Western Michigan University, Kalamazoo, Michigan, USA
CGPA: 4.0/4.0
Thesis: Reducing Nonfatal Occupational Injuries among Hispanic Workers with the Implementation of Behavior-Based
Safety Training in Spanish
Bachelor of Science in Psychology
Western Michigan University, Kalamazoo, Michigan, USA
Major: Psychology
Minor: ManagementJanuary 2007 – December 2010
CGPA: 4.0/4.0
Summa Cum Laude

WORK EXPERIENCES
Consultant, Deloitte Consulting SEA
Vc

August 2021 – PresentSingapore• Partnering and supporting SEA clients in Organization Transformation initiatives, leveraging evidence-based behavioral science
principles, as well as agile and design thinking principles to enable change and adoption

Organization & Employee Experience Designer-Senior, FedEx Express

September 2020 – August 2021Singapore• Led the design and development of primary research (via surveys, focus groups, and in-depth interviews), employee journey maps
and personas, provide recommendations to enhance Employee Experience (EX) for various HR initiatives such as hybrid working
and onboarding through the application of Design Thinking and Human-Centred Design methodologies.
• Led and facilitated Co-Creation and Design Sprints for FedEx APAC HR – designing and developing workshop agenda,
instructional guides, and templates for organization’s use.
• Co-led in the design of the FedEx EX Framework and Survey to measure the EX Index for APAC employees.
• Led in the research and development of new listening channels and data collection of the employee journey in FedEx APAC,
developed pre-hire, onboarding, exit surveys (with time-savings of over 1,600 hours from exit survey alone).
• Collaborated in the assessment of Future of Work study to identify opportunities for business continuity and sustainability.

Industrial Psychologist (Associate, Base, Senior), FedEx Express

January 2015 – August 2020

Singapore / Kuala Lumpur, Malaysia• Organizational Design (OD) lead for the FedEx and TNT China and Australasia integration – worked closely with various function
heads and local HR teams in the implementation of the International Blueprint for a total population of over 12,000 and 6,000
employees respectively, taking into consideration of local labor relations and other complexities.
• Collaborated in the redesign and roll-out of APAC HR organizational transformation to build a future-ready HR workforce.
• Conducted job analysis and mapping, collaborated with the OD team in various organizational effectiveness reviews withdepartment heads, proposing structural and role designs for maximum organizational performance.
• Collaborated in the design of a behavioral coaching workshop and led in the design and implementation of the subsequentevaluation program for frontline managers in the APAC region, providing recommendations for further improvement.
• Collaborated in the transformation of frontline classroom training to an interactive "i-Learning" program, increasing learning
effectiveness and shortened the duration of training delivery from 14 days to 8 days.
• Collaborated in the research and development of APAC organizational competencies in support of business strategies.
• Provided advice to management and HR in the use of selection tools and methods, including validating current selection tools andprocedures to administer an effective selection process.
• Certified co-facilitator of the FedEx “LEAD1” leadership development program for newly promoted managers.

SEA Learning Associate, Deloitte Southeast Asia Ltd.

March 2014 – December 2014

Kuala Lumpur, Malaysia• Led in the design and implementation of talent development frameworks for all career levels in firms across the SEA region.
• Collaborated with team in the design, development, and implementation of L&D-related programs including a coaching workshop
for Singaporean team captains in the 28th SEA Games Singapore 2015.
• Managed the delivery of internal and external training programs within approved budget across the SEA region.

CERTIFICATIONS, SKILLS AND LANGUAGE• Professional Scrum Master I (Scrum.org)• Certified ScrumMaster (Scrum Alliance)• Certified HEX (Holistic EX) Practitioner• Design Thinking & Human-Centered Design• MURAL & Miro
• PowerBI, SPSS & Minitab• OrgVue• Microsoft Office & Visio• Fluent English, Mandarin Chinese• Basic Malay & Japanese