https://verigates.bureauveritas.com
User Guide
June 2024

User guide for Exporters and Importers - Ed 3.0

SUMMARY

INTRODUCTION

PUBLICH O M E PA G E

GETACCESS/CHANGE/FORGOTPA S S W O R D ?

ON-LINE
REQUESTFORC E R T I F I C AT E

ON-LINE
REQUESTFOR
INSPECTION

ON-LINEFILES
FOLLOW-UP

MY
NOTIFICATIONS

ON-LINE
REQUESTFORQ U O TAT I O NMYCERTIFICATESINTRODUCT IO NINTRODUCTION
Verigates is a web platform dedicated to pre-export verification
programmes operated by Bureau Veritas Government services Division.
This portal is accessible to all economic operators such as Importers andExporters.
This interactive portal covers all the processes between Bureau Veritas
operational offices and the International Trade Community. It is a 24/7
front office which allows:Connected users to have fast access to their file information, tolodge on-line Requests For Quotation, Requests For Certificate
order or Requests For Inspection, or to subscribe on alerts at any
selected stage of the processing of their files .


Non-connected users to ask for an account or to lodge on-line
Requests for Quotation to get a quotation on pre-export
verification services operated by Bureau Veritas or other specificservices.

This Document summarizes the main functionalities of the customer
portal.
Verigates site has a responsive design: it fits all web-devices
automatically.
Requirements: Internet connection and Acrobat Reader version 10 orabove to open documents.

4

PUBLIC HOMEPA GE

PUBLIC HOMEPAGE OVERVIEW
Verigates public homepage allows you to learn more about services andprogrammes operated by Bureau Veritas, to lodge your Requests For Quotation(RFQ) for goods exported to a specific destination country, to consult news and FAQ,
as well as to ask for an account. The portal is available in different languages(English, French and Chinese).
 Homepage
 Header Languages choice(English, French,
Chinese) Login fields
 Forgot password / Askfor an accountfunctionalities
 Menu Homepage icon
 Our services: Redirect
to BV website
 New Request :Request for Quotation,
Request for Certificate,
Request for Inspection
 Newsroom
 Support (FAQ, Contact
BV) List of programmes(Redirect to the public
page of the program
operated by BV with its
details and documents
to upload) Request For Quotation
 List of programmes
News (The breaking
News are framed in blue)

6

PUBLIC HOME PAGE - NEWSROOMThis space gives you access to the history of news published by Bureau
Veritas. A search engine allows you to query on specific criteria.

This space is accessible from the home public page without any Verigates accountor file engaged with Bureau Veritas. News are displayed in chronological order ofdates of publishing.

You can also query by:‫׀‬‫׀‬Program or by product families or by dates.
By clicking Read more, you will get into details of the news.

7

GET ACCES S / CHANGE/F O RG OTPASSWO RD ?

GET ACCESSYou have a file engaged with Bureau Veritas but no Verigates accountFrom the Verigates public homepage: Click “Ask for an account” or the “Not Yet User?” banner Fill the mandatory fields (*) in the form displayed‫ ׀‬Select the type of account requested:Importer Exporter Declaring Agent‫ ׀‬A Bureau Veritas file reference is requested in order to identify the operator in
Bureau Veritas business application‫ ׀‬Tick “I accept terms and conditions and private policy’‫ ׀‬Click « SEND »‫ ׀‬Confirmation email is sent to the email address input for the creation of the account‫ ׀‬Request is sent to the Bureau Veritas office in charge of creating Verigatesaccounts.

 Verigates account is created in Bureau Veritas business application
 The requester receives a confirmation email with his credential:
Login (email address used for the creation of the account) + Password
 The user can log in on the portal

9

CHANGE MY PASSWORD OR FORGOTPASSWORD?
Once connected on your Welcome page, you may change your password: Go to SUPPORT menu and select Change password‫ ׀‬Enter current password and new password‫ ׀‬Click « SEND »‫ ׀‬Confirmation that your password has been changed successfully is displayed‫ ׀‬Click « OK » to go back to your Welcome page.

From the public homepage, if you have forgotten your password, you may
ask for a new one:
 Click on the Forgot password? option:‫ ׀‬Enter the email address associated to the account‫ ׀‬Click « SEND »‫ ׀‬A new Password is sent to the email address filled-in by the requester.

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ON-LINE REQUEST F ORQUOTAT I ON

ON-LINE REQUEST FOR QUOTATION 1/2
This option allows you to lodge on-line your Requests For Quotation on preexport Verification Of Conformity services for goods destined to countries thathave appointed Bureau Veritas or for quotation on other Bureau Veritas services.
This option does not require users to have a Verigates accountFrom the public homepage: Go to NEW REQUEST menu
and select Request For
Quotation‫׀‬

Clicking the ‘Programmes list’,
allows you to check if thedestination country of the goods,
is one of the countries where
Bureau Veritas intervenes‫׀‬Enter the countries from where
goods are exported anddestined to (fill in the ‘From’ and‘To’ fields)‫׀‬Clicking the documents
hyperlink gives you access tothe datasheet of the program‫׀‬

If the Importing country selected
is not in the zone of intervention
of Bureau Veritas, a message isdisplayed. Scroll down the list to
see the other services offered by
Bureau Veritas‫׀‬Tell us more about yourcompany: Type of applicant,Company name, Company
contact name and email‫׀‬

Attach any documents related tothe transaction and give any
comments if any.

 Tick “I accept terms andconditions and privacy policy”
 Click « SEND » Data accuracy
will be checked and if all is OK,
the request will be sent to the local
BV office in the user’s exporting
country. Else an error message
will prompt with the error
description at the top of thescreen.

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ON-LINE REQUEST FOR QUOTATION 2/2

 Summary of your Request For
Quotation is displayed on-linewith the details of the Bureau
Veritas office that will receive
your request

 Confirmation email is sent to
the requester and the local
Bureau Veritas office in therequester’s country You will be contacted by the
local Bureau Veritas office.

13

ON-LINE REQUEST F OR
CERT IFI CAT E

ON-LINE REQUEST FOR CERTIFICATE 1/5
This option allows you to lodge on-line your Requests For Certificate orderrelated to pre-export Verification Of Conformity services for goods destined
to countries that have appointed Bureau Veritas.
This option requires users to have a Verigates accountOnce connected with your
Verigates account, from yourWelcome page: Go to NEW REQUEST menu
and select Request For
Certificate
 Go through the 5 necessary
steps to complete the on-line
RFC.

FIRST STEP Exporting/Importing
countries/Geographical areas‫ ׀‬Select Destination country ofexported goods‫ ׀‬Click « CONTINUE »Notes:
 At each step, when clicking« CONTINUE », the accuracy ofdata is checked. If missing data or
irrelevant data format, a message isdisplayed at the top left side of thepage listing the fields with issue Whenever available, thebutton allows you to come back toprevious screen.

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ON-LINE REQUEST FOR CERTIFICATE 2/5
SECOND STEP Applicant Information‫ ׀‬Select type of applicant‫ ׀‬Enter name, address andcontact informationof the Seller / Buyer

TEST
TRONCHET

Notes:
 Depending on the connected
operator (Exporter or Importer) theapplicant information may alreadybe populated If you have already lodged on-line
a RFC, the already used
Seller/Buyer may be selected in
the list and the information
automatically populated Fields with an * are mandatory.

TEST Payer Information‫ ׀‬Enter name, address andcontact information of the Payer‫ ׀‬Click « CONTINUE »TESTTRONCHET
TEST

TEST

Notes:
 If the Payer is the same as the
Seller, just tick ‘Same as Seller’:
The Seller’s information will becopied automatically. Else enter
the information of the Payer.

TEST
TRONCHETTEST

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ON-LINE REQUEST FOR CERTIFICATE 3/5
THIRD STEP
 Transaction Documents‫ ׀‬Enter:
Pro forma/Final invoice number
and dateTransaction Incoterm
Transaction currency
Breakdown of values as per
incoterm. Notes: i) Use a «dot» asseparator for decimals, ii) The total
amount is calculated automatically)

Any Import Document
reference number‫ ׀‬Upload any documents related
to the transaction or to thegoods as may be required and,select the relevant type‫ ׀‬Click this icon
to add more
documents‫ ׀‬Click « CONTINUE »FOURTH STEP Goods Information‫ ׀‬Tick relevant condition of goods‫ ׀‬Enter description of goods andTariff code (as per the Tariff bookenforced in the importing country).

You may use our Excel template(click the hyperlink) or yours andupload it‫ ׀‬Tick if any documents provided
proving the conformity of thegoods‫ ׀‬Enter the reference number of
any Statement Of Registration orStatement Of Licencing with
Bureau Veritas relevant to thegoods exported‫ ׀‬Confirm if Test Reports andCertificates have been issued byan ISO 17025 accredited
laboratory‫ ׀‬Click « CONTINUE »17

ON-LINE REQUEST FOR CERTIFICATE 4/5
FIFTH STEP
 Shipment/Inspection
information‫ ׀‬Select Type of delivery‫ ׀‬Tick the relevant Mode oftransport and Shipment Method‫ ׀‬Enter the Expected date ofshipment and Expected date ofavailability of the goods forinspection‫ ׀‬Enter the Inspection site
information (if inspection site is
the same as seller, tick ‘Same
as Seller’‫ ׀‬Tick if a reliable internet
connection is available at
inspection site and if whether aremote inspection would be
accepted‫ ׀‬If you need a paper version of
the certificate, tick the relevantbox‫ ׀‬Tick ‘I accept terms andconditions and privacy policy’‫ ׀‬Click « SEND » Summary of your Request For
Certificate is displayed on-linewith the details of the Bureau
Veritas office that will receive
your order

Full

TEST
TRONCHET

TEST

TEST

TEST

TRONCHETTEST

Notes:
 The reference shown in thesummary of your Request For
Certificate is a WEB reference
only. The Bureau Veritas filereference to quote on any
communication with Bureau
Veritas, will be received by therequester in the confirmation email(see next page).

TRONCHETTESTJANINETESTTRONCHET18

ON-LINE REQUEST FOR CERTIFICATE 5/5
CONFIRMATION EMAIL Is sent to the requester with the pdf
of the Request For Certificate.
Bureau Veritas file reference isconfirmed to the requester.

 A copy of the confirmation email issent to Bureau Veritas local Sales
Office in the requester’s country withthe pdf of the Request For Certificate
and with the documents uploaded by
the requester.
 The Request For Certificate is
automatically created in Bureau
Veritas business application.

19

ON-LINE REQUEST F OR
INSPECT IO N

ON-LINE REQUEST FOR INSPECTION 1/4
This option allows you to lodge on-line your requests for inspection related
to pre-export Verification Of Conformity services for goods destined tocountries that have appointed Bureau Veritas.
This option requires users to have a Verigates account and a file engaged
with Bureau Veritas

2 possible ways of doing:
Either from your Welcome pageor direct from the file engaged
with Bureau Veritas.

FIRST OPTION
Once connected with your
Verigates account, from yourWelcome page: Go to NEW REQUEST menu
and select Request For
Inspection
 Go through the 3 necessary
steps to complete the on-line
Request For Inspection.

FIRST STEP
 Request For Certificate‫ ׀‬Select your file in My RFC list

(scroll down the list: Files are
sorted in ascending order). Once
BV file reference is selected,
select the relevant shipment in
the Shipment Reference list, if
known.
‫ ׀‬Click « CONTINUE »21

ON-LINE REQUEST FOR INSPECTION 2/4
SECOND STEP
 Inspection information‫ ׀‬Tick if Inspection site is thesame as Exporter address or
one of your inspection sites or
Other‫ ׀‬Enter the Expected date ofshipment and Expected date ofavailability of the goods forinspection‫ ׀‬Enter the Type of Delivery‫ ׀‬Tick ‘I accept terms andconditions and privacy policy’‫ ׀‬Click « CONTINUE »TESTTRONCHETJANINETEST

Notes:
 If Inspection site is the same as
Exporter address, tick Exporter
address. Fields will be
automatically populated, If you tick My Inspection sites,
the list of your already recorded
inspection sites in Bureau Veritas
business application is displayed.
Select the relevant one by clicking
the black arrow: the site details will
be automatically populated, If you tick Other, you will have toenter the new inspection site
address and contact name.

22ON-LINE REQUEST FOR INSPECTION 3/4
THIRD STEP Exporter’s Declaration‫ ׀‬Declare: Origin of the goods,
Manufacturer name andaddress‫ ׀‬Attach any document that may
be required for inspection:
Packing list, Pro forma invoiceetc. and select the type of
document‫ ׀‬Tick ‘I accept terms andconditions and privacy policy’‫ ׀‬Click « SEND »Notes:
 Origin of the goods, Manufacturer
name and address may not be
declared. Price Breakdown section
may also not be filled-in.

 Summary of your Request For
Inspection is displayed on-linewith the details of the Bureau
Veritas office that will receive
your order with yourattachments, if any
 A confirmation message is sent
to the requester with the detailsof the Request For Inspection.

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ON-LINE REQUEST FOR INSPECTION 4/4
SECOND OPTION
Once connected with your
Verigates account, from yourWelcome page: Go to MY FILES menu andselect My Request For
Certificate
 From « MY FILES IN
PROGRESS » box, query on
one of the proposed criteria andclick « SEARCH » to find out
your BV file reference If found, the record is displayed
 In the Action column, click thisicon
you will be redirected to the
NEW REQUEST menu > First
step of the Request For
Inspection process (see slides
21 to 23), with your BV filereference already populated.

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ON-LINE FILES FOLLOW- UP

ON-LINE FILES FOLLOW-UP

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MY FILES > WELCOME PAGE
From this space, you benefit from a summary view of your files with colored
blocks on left hand side showing your Actions priorities and on the rightside, your key data

WELCOME PAGE
Once connected with your
Verigates account, you reachyour Welcome page: On the left side are shown
the files for which an action
is required from your side‫ ׀‬Number of Pending files (thefile is pending because sometechnical documents are
missing, payment is outstanding,documents shall be revised etc.)‫ ׀‬Number of files with Final
documents requested (final
documentation, as may berequired, has not been received
by Bureau Veritas).
Notes:
 Click the hyperlink in the box toaccess the list of files
 The list can be exported
through Excel
 To go back to the Welcome
page, click this icon26ON-LINE FILES FOLLOW-UP

2/3

MY FILES > WELCOME PAGE

 On the right side, are shown
your key data as far as yourOrders (Requests For
Certificates), your
Inspections and yourCertificates are concerned:
 My Files‫ ׀‬Number of Requests For
Certificate in progress‫ ׀‬Number of Shipments inprogress

 My inspections‫ ׀‬Number of Inspections to bescheduled‫ ׀‬Number of Inspections
scheduled My Certificates‫ ׀‬Number of Certificates draftedsince last month‫ ׀‬Number of Certificates issued
since last month
Notes:
 Click the hyperlink in the box toaccess the list of files
 The list can be exported
through Excel
 You can also interact with
Bureau Veritas from the record
itself, to:

Lodge a Request For Inspection,
Upload a document
Send a message

 To go back to the Welcome
page, click this icon27ON-LINE FILES FOLLOW-UP

3/3

MY FILES > WELCOME PAGE You can also query for a
specific file, after entering
the Bureau Veritas filereference number in
MY FILES IN PROGRESSbox and clicking« SEARCH »Bureau Veritas reference fileis like: AAA (Code of the program) YYYY (year) Sequential number under 6digits If found, the record isdisplayed.

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ON-LINE FILES FOLLOW-UP

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MY FILES > MY REQUESTS FOR CERTIFICATE
From this menu, you can consult your files in real-time, upload yourdocuments and communicate with Bureau Veritas.

My Requests for Certificate
 Your RFC/Order has been
received and created in Bureau
Veritas application business 2 possible accesses:‫ ׀‬Either clicking MY FILES > My
Requests For Certificates or‫ ׀‬Clicking the Requests For Certificate
in progress hyperlink from the
Welcome page

 From this space you can:‫׀‬

Display the list of all your valid
RFC/Orders or query for a specificrecord applying different criteria‫׀‬

Export the list of your RFC/Orders in
Excel format‫׀‬

Display RFC information whenhovering the mouse over the filereference‫׀‬

Download pro forma invoice‫׀‬

Action for a specific record‫׀‬

Go into RFC details when clicking
the file reference hyperlink (see next
page)

Notes:
 RFC/Orders in progress are shown as
accessible Yellow folders
 Orders without any open shipment orcancelled Orders or Orders closed by
the issuance of a deliverable(Conform/Non-Conform) are shown asinaccessible Grey folders
 Only the last 200 records are
displayed. If you do not find yourrecord, refine your query.

March 2024

29

ON-LINE FILES FOLLOW-UP

2/4

MY FILES > MY REQUESTS FOR CERTIFICATESMy Requests For
Certificate (Cont.) The progress bar gives asummary view of the:FIRST EXAMPLE

 Status of Services:‫ ׀‬RFI, Expertise, Inspection, Final
Documentation, Certificate
Service is Done
Service is not required
Inspection is scheduled
Document can be uploaded
Inspection report or Final
documentation can be consulted
Certificate is drafted

SECOND EXAMPLE

Certificate is ready for generation

 Actions requested from yourside
 Possible interactions with
Bureau Veritas:‫ ׀‬Lodge a request for Inspection,
upload document, send an email
to the BV office in charge of thefile Shipment details are accessible
only if the RFC has open
Shipments‫ ׀‬Click the shipment hyperlink to
go into the shipment details

Notes:
 Meaning of each icon in the
progress bar can be displayedwhen hovering the mouse over it Clicking Change allows you to go
back to the list of your
RFC/Orders, alike thebutton30

ON-LINE FILES FOLLOW-UP

3/4

MY FILES > MY SHIPMENTS
My Shipments
 A shipment related to your
RFC/Order has been created in
Bureau Veritas application
business and it has not been
terminated by a deliverable(Conform / Non-Conform) yet 2 possible accesses:‫ ׀‬Either clicking MY FILES > My
Shipments or‫ ׀‬Clicking the Shipments inprogress hyperlink from the
Welcome page

 From this space you can:‫׀‬Query for a specific record
applying different criteria‫׀‬Display the list of non-closed
shipments related to your Orders‫׀‬

Export the list of your shipments inprogress in Excel format‫׀‬

Display shipment information
when hovering the mouse over the
file reference‫׀‬Have an overview of the fileadvancement thanks to theprogress bar‫׀‬Upload document as may berequired for a specific record‫׀‬Send a message to the Bureau
Veritas office in charge of your file‫׀‬

Go into shipment details whenclicking the file reference hyperlink(see next page)

Notes:
 Shipments terminated with theissuance of a deliverable are notvisible in this space, but in theCertificates’ (see page 34 for moredetails)
31

ON-LINE FILES FOLLOW-UP

4/4

MY FILES > MY SHIPMENTS

My Shipments(Cont.)
 The progress bar gives asummary view of the:‫ ׀‬Status of services andadvancement of the file. Meaningof icons can be displayed whenhovering the mouse over it (Seepage 30 for more details)‫ ׀‬Action possible

 Details of the shipment areaccessible clicking the relatedtabs:‫ ׀‬General info: Transaction details
and key dates of processing‫ ׀‬Inspection: A summary of theinspection report can be displayed(If the file doesn’t require inspection,
the inspection tab is not visible)‫ ׀‬Final documentation related to
the file. Documents can be
downloaded‫ ׀‬Certificate: This tab shows data
only if the original deliverable(Conform or Non-Conform) has
been generated. For details of thecertificate, go to Shipments > My
Certificates space.

32

MY CERTIF ICAT ES

MY CERTIFICATES

1/2

This space offers you an optimized consultation and filing of all certificatesissued for the last 365 days, with an advanced search engine.
Once connected with your
Verigates account, you reach yourWelcome page: 3 possible accesses with moreor less records displayed
depending on the option
selected:‫ ׀‬Clicking MY FILES > My
Certificates or‫ ׀‬Clicking the following icon
will display the last 200 records.
‫ ׀‬Clicking the Certificate draftedsince last month or Certificate
issued since last month hyperlinks
will display the certificatesdrafted/issued since last month only.

From My Certificates space, you
can:
‫׀‬

Display the list of all your last 200
certificates issued‫׀‬

Export the list of your Certificatesissued under Excel format‫׀‬

Display Shipment/certificate
information when hovering themouse over the file reference‫׀‬

Display the list of final invoices
related to the certificate, clicking
the related icon‫׀‬Download a copy of the certificate,if allowed for the program‫׀‬

Go into Shipment/Certificate
details when clicking the filereference hyperlink and related
tabs: General info., Inspection,
Final documentation, Certificate.
The progress bar gives a summary
view of the Status of services.
Meaning of icons can be displayedwhen hovering the mouse over it(See page 30 for more details).
34

MY CERTIFICATES

2/2

QUERYING FOR A CERTIFICATE

After accessing MY
CERTIFICATES space, click theAdd filter icon to access the querywindow:‫ ׀‬Select the criterion you want to filter
on. Several criteria may be selected
and several operators like ‘equals’,‘contains’ etc. are available. You canalso query on a Certificate
generation period, using theGenerated Between fields.
‫ ׀‬Click « OK » to run the query.
‫ ׀‬Records matching filters are
displayed, if any.
‫ ׀‬To refine your query, click the Add
filter icon again.
‫ ׀‬To clear filters, click the
button.

35

MY NOTIFI CATI O NS

MY NOTIFICATIONSThis space allows you to be informed on all your files in real time.
This option requires operators to have a Verigates accountThis space is accessible byclicking either MY FILES > My
Notifications or the following icon:

To ensure that you receive theinformation you need and to beable to follow in real-time all of
your files, you can select the stageof the process when you want tobe alerted:‫ ׀‬Select the program name for which
you want to receive alerts, scrolling
down the list (several programs canbe selected),‫ ׀‬Check the box corresponding to thestage of the process for which you
want to receive alerts,‫ ׀‬Click « SEND » ,‫ ׀‬A message prompts to confirm yoursubscriptions have been saved,‫ ׀‬You will be receiving an automatic
alert to the email address used tocreate your VERIGATES accountanytime your files fall under theselected stage and program.
‫ ׀‬If you want to unsubscribe for any
program or any type of alert, go backto My Notifications andremove/untick relevant program andalert. Click « SEND » to confirm yourchange.

37