Provider: TSUNAGU NETWORK COMMUNICATIONS INC. Notification No. (telecommunications carrier): A-12-4492

Explanation of Important Matters Regarding UCOM Hikari Residence<Conditions of service provision>  Only people living in a housing complex closing a contract for
UCOM Hikari Residence provided by TSUNAGU NETWORK COMMUNICATIONS INC.
(hereinafter referred to as “TSUNAGU NETWORK COMMUNICATIONS”) can apply for thisservice.  This service is an internet connection service using the fiber optic lines of TSUNAGUNETWORK COMMUNICATIONS.
<Application>  Before applying for the service, you must agree to the UCOM Hikari Residence
ISP Subscription Terms and Conditions. You can read the UCOM Hikari Residence ISP Subscription
Terms and Conditions on URL (https://ucom-r.ne.jp/kiyaku.html)or by making a request to ourInquiry contact.  If you are required to pay the basic usage fee (please check information sent fromTSUNAGU NETWORK COMMUNICATIONS) or wish to use optional services (including certain
free content services), please register a credit card with the same name as the applicant. In the caseof minors, a credit card with the name of the person in parental authority written and signed in thefield “To be filled out by person in parental authority (joint guarantor)” can be used. You mustregister a credit card by the end of the next month following that in which the effective date of theagreement falls (the date is written on the UCOM Hikari Residence registration certificate).
Otherwise an administrative fee of 220 yen (tax included) will be added to the monthly payment. The basic usage fee for the calendar month where the service starts is calculated on a pro-rated daily
basis.
<Initial agreement cancellation>  This service is subject to an initial agreement cancelation system.
However, with respect to introduction of this service, if an agreement is concluded collectively foreach housing complex according to the all-unit package subscription method, instead of anagreement for each tenant, or if the contracting party is corporation, this service is not subject to theaforementioned system.  You may cancel the agreement for your convenience by the elapse ofeight (8) days from the day of receipt of the registration certificate. You can cancel the agreement bycontacting the following address by phone or notifying TSUNAGU NETWORKCOMMUNICATIONS in writing. In addition, the cancellation becomes effective when you makethe call or send the written notification. * Written notification addressed to: TSUNAGU NETWORKCOMMUNICATIONS INC. UCOM Hikari Residence Registration Center, Shin-Otemachi Building,
2-2-1 Otemachi, Chiyoda-ku, Tokyo (postal code: 100-0004)  In this case, you (i) will not be
demanded to pay compensation for damages, a penalty or other monies, etc. (ii) However, fees fortelecommunications services received by you during a period until termination of the agreement,
administrative fees and fees for construction work (if any construction work has already beenperformed) are charged to you. (iii) In addition, if there is any money, etc. received by TSUNAGUNETWORK COMMUNICATIONS from you in connection with the agreement, such money, etc.
(excluding the amount of fees charged to you as set forth in (ii) above) will be refunded to you.  If
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Provider: TSUNAGU NETWORK COMMUNICATIONS INC. Notification No. (telecommunications carrier): A-12-4492

TSUNAGU NETWORK COMMUNICATIONS or a business operator that acts as an intermediaryfor conclusion of the agreement provides you with false information about the initial agreement
cancellation system, and as a result you misunderstand that what you were told is true, causing you
not to cancel the agreement by the elapse of the aforementioned period, you may cancel theagreement for your convenience by the elapse of eight (8) days from the day of receipt of theregistration certificate that is issued stating that you may cancel the agreement.
<Cancellation>  Notification of cancellation of the service is accepted on My Page
(https://mypage.ucom.ne.jp/). Please take the cancellation procedure during a period from the 21stday of the month before that in which you wish to cancel the service through to the 20th day of themonth in which you wish to cancel the service (e.g., from March 21 through to April 20 if you wishto cancel the service on April 30). If TSUNAGU NETWORK COMMUNICATIONS receives acancellation notification by the 20th in a month, the service will be cancelled on the last day of thesame month. If TSUNAGU NETWORK COMMUNICATIONS receives a cancellation notificationfrom the 21st to the end of a month, the service will be cancelled on the last day of the following
month. Please note that if there are any inadequacies, etc., the cancellation notification is considered
received on the day when all inadequacies are resolved.  If you use the service according to the“VDSL method” or the “G.Fast method,” rental equipment (VDSL modem and G.Fast modem) willbe leased to you by TSUNAGU NETWORK COMMUNICATIONS in accordance with theagreement. In this case, when you cancel the service, you are required to return the rental equipmentin the prescribed manner within one (1) month of the cancellation. If you fail to return the equipment,
you are required to pay 8,000 yen (not taxable) as a penalty for loss of each unit. Please note that thesame shall apply where you lose or damage rental equipment during the term of the agreement.
<Points to remember>  Line speed and quality: This service is provided on a best-effort basis. The
speed listed here is the theoretical maximum value; the effective communication speed and line
quality may be slower. Specifically, you may experience much slower Internet access speed due toyour usage environment (throughput of PC, functions/throughput of equipment used including hubs
and routers, standard of LAN cables, impact of electromagnetic radiation, etc.), the conditions of line
congestion, and the transmission method within the building if you live in a housing complex, andmay drop down to several Mbps (or slower than ADSL, etc.) depending on the time during which
you use the service. If any circumstances causing overload in the facilities used for providing theService are identified, rate/traffic limitations may be applied.  If you wish to change the contract
details, please notify our Inquiry contact, and go through the prescribed procedure. The procedure ofchanging the contract requires a handling fee of 1,100 yen (tax included).  Please make an inquiry
at our contact in charge of the location of your residence. For contact number and inquiry form
please refer to a site specific to the building for UCOM Hikari Residence by entering the name ofyour building on URL (https://ucom-r.ne.jp/search.html).  If TV Viewing Service or TV
Viewing Service Mansion Plus is provided to the housing complex you live in, your name, address,
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Provider: TSUNAGU NETWORK COMMUNICATIONS INC. Notification No. (telecommunications carrier): A-12-4492

and contact information are provided to SKY Perfect JSAT Corporation, such that SKY Perfect JSAT
Corporation can provide information on additional services. * If you do not wish TSUNAGUNETWORK COMMUNICATIONS to provide your information to SKY Perfect JSAT Corporation,TSUNAGU NETWORK COMMUNICATIONS will of course heed your request.
 In this document, fees including tax are indicated with the consumption tax rate of 10% applied.
 This document is the January 17, 2022 edition.

* Please note that this document is an unofficial translation and was prepared for reference purpose
only. The original release is in Japanese.

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