TOUR TERMS & CONDITIONSThis tour terms & conditions document represents a portion of the termsof transaction stipulated in Article 12-4 and 12-5 of the Travel Agency Law.
1

consent to the conclusion of the contract and receipt of the

1. CONTRACT FOR AGENT-ORGANIZED TOURS

reservation deposit. If tour arrangements are made by phone,

Responsibility rests with the company operating Agent-

the Tour Contract shall become valid upon the Company's

Organized Tours (hereinafter referred to as the Company )acceptance of the tour deposit as specified in the Clause 2.

whose name in full appears below and in its tour pamphlets.

When clients request tour arrangements by mail, facsimile

Clients joining such tours shall conclude an Agent-Organizedor other communication methods, the tour contract shallTour Contract (hereinafter referred to as the Travel Contract)

become valid upon payment of the Tour Deposit and thewith the Company .

Company's notification of acceptance of the tour contract.
The Company shall provide tour arrangements and itinerary

The contract for any tour request by any communication

management so that the client receives tour services including

including telephone, mail, facsimile or other shall become

transport (hereinafter referred to as "tour services") provided byvalid as specified in Article 23-2.

transportation operators during the tour itinerary set by the(4) When applying for group tour arrangements (more than 2Company.

people), the tour contract including conclusion and

The content and conditions of the contract shall conform tocancellation of the contract shall be exchanged between thethose specified for each tour itinerary, conditions as specified

Company and the group representative.

hereunder, the final itinerary handed to clients before departure(5) The group representative responsible for the contract shall(hereinafter referred to as the "Final Tour Itinerary"), andprovide the Company with the name list of members by the

Agent-Organized Tours as described in the Company's generaldate specified by The Company .

terms and conditions as based on the Travel Agency Law(6) TheCompany

shall

not

be

responsible

for

any

(hereinafter referred to as "General Terms and Conditions ofresponsibilities or obligations the group representative holds

Agent Organized Tours").

in the past or in the future.

2. APPLICATION OF AGENT-ORGANIZED TOUR

(7) In case the group representative does not accompany the

CONTRACTS AND THEIR CONCLUSION

group, we shall consider one of the members who have been
selected by the representative as the group representative(1) The client shall provide information on the Company
application form as required by the Company and submit the

who is responsible for the contract after tour starting day.

form together with the necessary reservation deposit. Paid

(8) If the tour contract cannot be finalized due to full occupancy

deposit shall be applied to the tour fare, cancellation charges

in seats or rooms or other reasons at booking, the Company

or penalties.

may ask the client to wait until the specified date withhis/her consent.

(2) The Company may accept applications for travel contracts
by telephone, mail, facsimile and other means of(This booking status shall be referred as " waiting"communication. In such cases, the client shall submit thehereinafter.) In this case, the client shall be registered as

application form and reservation deposit to the Company"waiting client" and the Company shall make an effort towithin 3 days counting from the day when acceptance of

make it bookable. Even in this case, the Company shallapplication is confirmed. If the client fails to supply the

charge the client the reservation deposit ( "Waiting" does not

required application form and deposit within 3 days, theguarantee confirmation of booking). However, if the client

reservation shall be voided.

requests the Company to release the waiting, or if thebooking is not confirmed until the specified day, the(3) The Travel Contract shall become valid upon the Company's

2Company shall return a full of the reservation deposit.

(4)

If the Company determines that the client needs medical(9) Even in case of the Clause 8, the tour contract shall bediagnosis or treatment by a physician owing to illness,

finalized at the day when the Company informs the guest offunctional disease or other reasons during the tour, thethe confirmation.

Company shall take measures necessary to ensure smooth(10) The client shall notify the Company when submitting

operation of the tour. All costs resulting from suchapplication if requiring special consideration during the tour

measures shall be borne by the client

period, the Company shall comply with such requests when(5)

feasible.

choosing shall not be arranged by the Company during thetour. However, the Company may, depending on the tour

3. SPECIAL CONDITIONS OF TOUR

course, arrange such activities under separate conditions.

APPLICATION
(1)

(6)

A client under 20 years of age traveling alone during theinconvenience or interfere with the collective activities ofconsent of his/her guardian. Clients under 15 years of age

tour participants.

must be accompanied by a parent or guardian.
(7)

The Company may refuse an application if any one of the

The Company may also refuse client participation for thetour operational reasons.

client's age, qualifications, skills or other conditions do not

4. CONTRACT DOCUMENT AND FINAL TOUR

conform to those designated for tours aimed at specific

ITINERARY

customer categories or purposes.
(3)

The Company may refuse client participation if it
determines that he or she threatens to embarrass,tour period shall provide the Company with the written(2)

Independent activities for reasons of the client's own

Clients who require special attention from the Company(1)

After the client has entered into a Tour Contract with theduring the tour for reason of chronic disease, general ill-

Company as stipulated in Articles 2 & 3 above, thehealth, pregnancy or physical handicap, shall advise thebrochures and the tour conditions listed herein shall beCompany of this when applying for the tour. The Company

included in the Travel Contract.

shall comply with such requests to the extent deemed(2) Unless specified in the Travel Contract, The Company shallfeasible and reasonable. And if the Company takes a special

submit a written tour contract stating tour itinerary, details

arrangement in compliance with the client's request, theof the services, other tour conditions and the Company

client shall be responsible for incurred expenses related

responsibility to the clients, no later that one day prior towith the request. The Company may require clients totour departure date. Irrespective of the above, whenpresent a medical certificate. The Company may refuse aapplication for the Agent-Organized Tour is made on or afterclient's application if conditions at travel destinations and7 days prior to the eve of tour departure, the Final Tour

facilities are such that safe, smooth tour operation cannot

Itinerary shall be presented to the client by the departure date.

be guaranteed, or require the client to be accompanied by(3) The scope of travel services for which the Company is liable

an escort. In some cases, the Company shall change a partin arranging and administering the itinerary shall beof the itinerary or recommend the client to join another tour

specified in the Travel Contract as stated in Clause 1

with the minimum extra charge or refuse his/herhereinabove and in the Final Tour Itinerary as stipulated inparticipating the tour. In regards to Clauses 1, 2 and 3, theClause 2 hereinabove.

Company

shall

make

notification

concerningthe

5. PAYMENT OF TOUR FARE

acceptance or rejection of client participation in the tour

The Tour Fare shall be paid no later than the 13th day prior towithin one week of application submission.

the eve of the departure date. When application is made on or3

after the 13th day prior to the eve of the day the tour starts, the(1)

tour fare shall be paid before departure by a date designated by

Telephone, meals and drinks, and any other expenses of
personal nature.

the Company. Even when the client and the Company do not(2)

Medical expenses for injuries and illness.

enter into the correspondence contract stipulated in Article 23, if(3)Travel and accommodation costs between arrival/departure

the client is a member of the Company's affiliated credit

and the start and end points of the itinerary.

company and consents to pay for the itinerary by credit card,

9. REVISION OF TRAVEL SERVICE CONTENTThe Company shall charge the client's credit card for tour fares

The Company may, after conclusion of the Travel Contract,(inclusive of tour deposits and additional charges), anyrevise its contents and services for any of the following reasons:cancellation charge or non-fulfillment fee stipulated in Article

natural calamity or disaster, weather conditions, civil unrest,

13, and additional charges and handling fees stipulated insuspension of services rendered by transport/accommodation

Article 9 even without a signature. In the absence of any request

facilities, provision of transportation not based on the originalfrom the client, the card will be charged on the date the client

operational plan, governmental orders, or other circumstances

accepts the itinerary.

beyond the Company's control. The Company reserves the right

6. TOUR FARE

to take necessary measures when safe, smooth tour operation in(1)

Clients 6 years of age or more shall be charged adult fare.

accordance with the itinerary is deemed impossible, or when

(2)

The fare is indicated for each tour course. Clients are asked

there is valid reason to believe that the tour cannot continue. In

to confirm the fare according to the departure date and thesuch cases, the Company must explain in a timely manner its

number of participants.

inability to function according to the Travel Contract under the

The Tour Fare shall be the basis for calculating thecircumstances. However, said explanation may be made aftercancellation charge (Article 13-1), non-fulfillment fee

revisions are made when conditions demand.

(Article 15 and any fees for changes (Article 22). The "Tour11. CHANGE OF TOUR FARE

(3)

Fare" on the advertisements or pamphlets will be calculated(1)

as follows : tour fare "(+)" additional "(-)" reduction.

The Company may revise its schedule of fees in accordancewith increases or reductions of transport fares and/or

7. INCLUDED IN THE TOUR FARE

charges for Agent-Organized Tour owing to unusual or

The following may eventually include items unrelated to theunforeseen economic developments. In such cases, thetours you choose. Please note that the items included in the tour

Company shall notify the client no later than the 15th day

fare are only those as specified in the itinerary. In principle, theprior to the eve of departure.

Company will not make refunds for the below fare even if(2)clients choose not to use the relevant services.
Transfers

The Company may, when tour operational costs have risen
owing to factors as stipulated in Clause 10 or above, revise
the tour fare accordingly, except when substitutions are

By public transport

required because of a shortage of such facilities, as
English-speaking guide Service is listed
Guide Services

transport seats, hotel rooms, etc

under the "Guide Service" column for(3)each tour.

In the event travel costs decrease, the Company shall
reduce the tour fare accordingly.

(4)

8. NOT INCLUDED IN THE TOUR FARE

If the Company specifies that tour fares are dependent on
the number of participants and there is a change in theCharges and expenses other than those specified in thenumber of the participants due to reasons beyond thepreceding Article 7, such as:

Company's control, the Company shall change the tour fare4

within the allowable range specified in the tour contract.

and other facilities, governmental orders, or othercauses make safe, smooth tour operation

12. CHANGE OF TOUR PARTICIPANTS

impossible, or when there is a valid reason to

A client who has entered into a Travel Contract may, with thebelieve the tour cannot continue.

Company's consent, transfer the status in the contract to a third④

party. In this case, the clients shall enter the required

When the Company has not delivered the Final
Tour Itinerary to the client by the prescribed date.

information in the form provided by the Company and submit it⑤

together with the specified handling fee. The transfer of status in

When tour operation becomes impossible owing
to factors for which the Company is liable.

the contract to a third party as stipulated in Item 1 of this Article
shall become valid by the consent of The Company. The(5) The Company shall refund the remaining amount of theCompany may reject a change in the name of travelers if

received tour fare (deposit) after deducting cancellationtransportation or accommodation operator does not accept the

charges. If the tour deposit is not enough to cover thechange or for any other reason.

cancellation charge, the Company shall charge thedifference separately. When the tour contract is cancelled

13. CANCELLATION OF TRAVEL CONTRACT

due to the reasons specified in Clause 4, the Company shall

BY THE CLIENT

make the full refund of the received tour fare (deposit).
(1)

The client is at all times entitled to cancel the Travel

14. CANCELLATION OF TRAVEL CONTRACTS

Contract, but must pay the Company a cancellation charge

AND TOUR OPERATION BY THE COMPANY

as stipulated in Article 15 below.
(2)

(1)

If the client changes the departure day or any transportation,accommodations, tours, tour participants for his or her

the Company may cancel the Travel Contract. In such cases,

convenience, the Company shall consider it thethe clients shall pay the Company the applicable

cancellation of the entire tour and the specified cancellation

cancellation charge.
(2)

charges will be levied on the client.
(3)

(4)

If the client has not paid the tour fare by the prescribed date,

In any of the following cases, the Company may cancel the

The Company shall accept the cancellation requests during

Travel Contract.

the office hours of the office where the client originally①

When it becomes evident that the client does not

requested the tour.

satisfy the gender, age, qualification, skill or

In any of the following cases, the client may cancel theother requirements specified by the Company for

Travel Contract without paying a cancellation charge.

participation in the tour.

①②

When the contents of the Travel Contract havetour owing to illness or for other reasons.

been substantially revised. However, changes③

shall be limited to the cases listed in the left side②③

When the client is recognized as unfit to join the

When there is evidence that the client threatens toof the table in Article 22 and other importantcause other participants embarrassment or

circumstances.

inconvenience, or might otherwise interfere with

When the tour fare is increased in accordance

the smooth performance of the collectivewith Article 11-1.

activities of the tour.
④

In cases where natural calamity or disaster,

When the minimum number of participants as

weather conditions, civil unrest, suspension of

stipulated by the Company in the Travel Contract

services related to transportation, accommodation

has not been met. In such cases, the Company
shall notify the client of tour cancellation no later5

than 13th day (3rd day for a one-day tour) prior to

Time of Cancellation

the eve of departure.
⑤

Ⅰ. If notice of cancellation is received

When the necessary conditions as clearly stated atby the Company 20 days to 8 days

the conclusion of the Travel Contract cannot

prior to the starting date of the tour

materialize, such as insufficient snowfall for ski

Ⅱ. If notice of cancellation is received

tours, or when there is valid reason to believe thatby the Company 7 days to 2 days

the required conditions cannot be met.
⑥

prior to the starting date of the tour

In the event of a natural calamity or disaster, poor

Ⅲ. If notice of cancellation is received

weather conditions, civil disturbance, suspension

by the Company 1 day prior to theof services related to transportation,

starting date of the tour

accommodations, etc., governmental orders, or

Ⅳ. If notice of cancellation is received

other circumstances beyond the Company's

by the Company prior to thecontrol, and when safe, and smooth tour

starting time of the tour

operation according to the itinerary specified in

20% of the tour
fare

30% of the tour
fare

40% of the tour
fare

50% of the tour
fare

Ⅴ. If notice of cancellation is received

the Travel Contract has become impossible, orthere is a valid reason to believe that the tour
cannot continue.
⑦

Cancellation rateby the Company after day of

100% of the tour

departure, or in case of failure tofareshow without notice

When the client demands things that are beyond
the reasonable scope of the details in the contract.

⑧

Even after the correspondence contract has been②

Agent-Organized tour (Sell via Viator) * Due toconcluded, if the Company cannot receive thethe cancellation policy of the Viator, theamount specified for the tour fare due tocancellation policy differs from that of regularinvalidity of the client's credit card or inagent organized-tour.

accordance with the credit company's agreement.
Time of Cancellation(3) When the Company cancels the Travel Contract inCancellation rate

Ⅰ. If notice of cancellation is received

accordance with Clause 1. hereinabove, it shall refund

by the Company up to 24 hours

payment after deducting the specified penalties from said

(local time) before the tour or

payment or from the deposit received from the client. WhenNo charge

activity start date

the Company cancels a tour in conformity with Clause 2,

Ⅱ. If we receive notice of cancellation

hereinabove, it shall refund the full amount of the tour fare(or deposit) received from the client.

less than 24 hours (local time)

100% of the tour

before the start date of the tour or

fare

activity

15. CANCELLATION RATES
(1)

(2)

If a client cancels the Travel Contract for personal reasons,the Company will assume the client has canceled as of thethe following cancellation rates will apply to the tour fare.
①

If a client fails to pay the tour fare by the designated date,following day, and the cancellation charges specified above

Regular Agent-Organized tour

will apply.

6

Timing of notice of cancellation is based on Japan local

from the tour fare shall be paid for services not yet

time.

rendered. In cases where travel services are notrendered owing to tour cessation, or services for

16. CANCELLATION AFTER DEPARTURE(1)which the Company has paid, (or will pay)

Cancellation by Client

expenses, cancellation charge, penalty, or etc., the①

When the client leaves the tour group for personal

Company will refund only the balance thereof.

reasons, the Company will consider it a forfeiture③of contracted rights and claims to any refund.
②

When the Company cancels the Travel Contract
for tours in accordance with the Clause 2-1)-a)If certain services cannot be provided as

and c) hereinabove, the Company shall, at thepromised in the Travel Contract for reasonsclient's expense, make necessary arrangements as

beyond client responsibility, relevant portions ofrequested for return to point of departure

the contract may be canceled, with the

17. REFUND OF TRAVEL COSTS

appropriate refund deducted from the total tour

(1)

fare.

Should the Company incur any liability to make a refund
to a client in case such as the tour fare reduction in(2) Cancellation by the Company

accordance with Article 11, and if either the client or the①

The Company may cancel the Travel Contract for

Company has canceled the Travel Contract in accordance

tours after the departure date in the following

with Article 13 through 16, the Company shall make saidcases:
I.

refund within the 7th day from the next day of cancellation,

When the client is unable to continue thewhen effecting refund before tour departure, and within 30

tour owing to illness or other factors.
II.

days counting from the day after the tour ends, as stipulated

When the client seem to disturb the order ofin the contract in case of reduction or cancellation after tour

collective activities of tour participants bydeparture. However, should there be any expenses as

negligence of instruction from tour

cancellation charges, penalties, etc. which the Company

conductor or violent deeds or menace

has already paid or will have to pay for services nottowards these people or those accompanying

provided because of tour cancellation, said expenses shallthem, which otherwise Jeopardizes safety,

be borne by the client.

smooth tour operation.
III.

(2)

When the tour cannot continue owing to

The client shall be required to request a refund at the sales
office where the client bought the tour within one month ofnatural disaster, weather conditions, civil

the planned tour departure day.

unrest, labor disputes, suspension of services(3)

by transportation or accommodation

The client shall be required to return all tour coupons whenrequesting a refund for said tour coupons. Otherwise, thefacilities, governmental orders, or other

Company may not be able to make a refund.

causes beyond the Company's control.
②

18. TOUR CONDUCTORS

Cancellations and Refunds(1)

If the Company cancels the Travel Contract inTour Conductor

accordance with the Clause 2-1) hereinabove,

A Tour Conductor shall accompany the tour course

travel services rendered to the client shall bethroughout the duration of the tour itinerary. The conductor

deemed as having been completed, and a refund

shall, in principle, provide the services necessary forsmooth tour operation in order to maintain the flow of the7itinerary prescribed in the contract document. Clients must

infectious diseases, and tour itinerary alteration orfollow the instructions of the conductor in order to maintaincancellation owing to such causes.

the safe and smooth operation of the itinerary. The⑤

conductor shall provide services, in principle, from(2)

activities.

8:00a.m. to 8:00p.m.

⑥

Food poisoning.

English-Speaking Guide⑦

Theft.

An English-Speaking Guide shall accompany the tour⑧

Delays, stoppages, changes of schedule and routecourse stipulate. An English-Speaking Guide shall provide

in relation to transportation facilities, and tour

guiding to sightseeing locations. An English-Speaking

itinerary alterations and/or shortened stays at

Guide shall perform the same services as a Tour Conductor

destinations owing to such causes.

for courses.

20. SPECIAL INDEMNIFICATIONS

19. LIABILITY OF THE COMPANY AND(1)

EXEMPTIONS
(1)

(2)

(3)

Accidents occurring during the client's freeIn accordance with the Company's Organized Tour
Contract, the Company shall pay compensation, or provide

In performing its obligations under the terms of its Tour

condolence money to the client in the event of death orContract, should the Company cause damage to the client

significant bodily harm and/or pay compensation money

through willful negligence or fault, the Company shall befor damage to baggage, which is either coincidental with or

liable for such damages. However, this only applies if thedue to extenuating circumstances encountered during thedamage report is made within 2 years reckoned from theOrganized Tour, regardless of the Company's responsibility

day following the occurrence of the damage.

as stipulated in Article 19-1. Regardless of whether or not

The Company shall compensate for damage to baggage as

the Company's responsibilities set forth in Article 19 (1)stated above, provided that said damage is reported withinshould arise, pursuant to the Company's Provisions on

14 days counting from the day after the occurrence, up to aSpecial Compensation, for certain damages to life or bodymaximum of 150,000 yen per person. Not applicable when

which may arise from unexpected or sudden external

damage is caused intentionally by the Company or throughevents during the customer's participation in an agent-serious negligence.

organized tour, the Company will pay compensation for

The Company shall not be liable for damages incurred bydeath in the amount of fifteen million yen (JPYclients as stipulated in Clause 1 hereinabove if any of the

15,000,000); for residual disabilities, in an amount of nofollowing reasons apply:

more than fifteen million yen (JPY 15,000,000); for

①

②

③

④

Natural disaster, war, civil unrest, and alteration

condolence money for hospitalization, in an amount of noor cancellation of tour itinerary due to suchless than twenty thousand yen (JPY 20,000) and no morecauses.

than two-hundred thousand yen (JPY 200,000); and for

Accidents during transportation orcondolence money for hospital commutes, in an amount ofaccommodations, damage by fire.

no less than ten thousand yen (JPY 10,000) and no more

Cessation of services related to transportation or

than fifty thousand yen (JPY 50,000.) In case of damages

accommodation facilities, and tour itinerary

incurred to personal effects and baggage, for each item oralteration or cancellation owing to such causes.

each set of items the Company will pay compensation ofOrders of either Japanese or foreign governments,

no more than one-hundred thousand yen (JPY 100,000),

immigration regulations, isolation resulting fromand for each agent-organized tour, no more than one-

8

(2)

hundred fifty thousand yen (JPY 150,000) per customer.

contract, the client is required to report the discrepancy to

The Company shall not pay compensation or provide

the Company or Arrangement Agents for the Company orcondolence money as stipulated in Clause 1 when damages

Tour Service Providers immediately.

result from the client's willful negligence, driving while(3)

intoxicated and/or illness. The same restriction applies

needs treatment during the duration of the tour due toshould the client engage in such dangerous sports andillness, injuries, etc. In the case the Company is not

activities as skydiving, bobsledding, hang-gliding (motor-

responsible for the cause of the illness, injury, etc., thedriven or otherwise), gyro-plane flying, mountain climbing

client shall bear all costs for said measures and must make(using such specialized tools as picks), and others not

the payments by the means and date designated by the

included in the Organized Tour and engaged in during a

Company.

client's free time.
(3)

(4)

If the client loses the travel coupons provided by the

Except for articles listed as exempted from the Company

Company, the client shall bear the cost and charges of all

responsibility as specified in the Company's terms andshipping facilities used to reissue said coupons. The fares

conditions, the following items are also exempted from theand changes shall correspond with the rates set by theCompany's

shipping facilities.

responsibility.

Jewelry/precious

metals(excluding those used for practical every day use such as

22. ITINERARY BOOKING GUARANTEE

wrist watches and glasses), personal computers/word(1)

processors and accessories, data and similar items, drivers

Should major changes occur in Travel Contract contents asstated in the left-hand column of the following table

licenses, visas, deposit receipts (including bankbooks and(except for changes mentioned in the 1) through 3) below,bank cards) and similar articles, and equipment for

the Company shall calculate the change compensation

windsurfing, scuba diving, surfing or similar sports.
(4)

The Company may take necessary measures if a clientmoney by multiplying tour fares by the rate indicated in the

In case the Company incurs both the duty to pay

right-hand column of the table, and make refund to thecompensation as stipulated in Clause 1 and to indemnify

client within 30 days counting from the day when the tour

client for damages in accordance with Article 19, both shallends. However, if it is evident that liability as set forth inbe regarded as "already executed" within their amount

Article 19-1 occurs owing to said changes, the Company

limits when any one of the above duties is satisfied.

shall pay the amount not as compensation for changes but

21. LIABILITY OF CLIENT

as either a portion or total amount of indemnification for

The Company shall require the client to indemnify thedamages.

Company for losses sustained owing to a client's willful①

The Company shall not pay compensation for

negligence, fault, conduct against public order and goodchanges when they occur for the following

manners, or breach of provisions in the Company's Organizedreasons (however, compensation shall be paid inTour Contract.

the event of shortage, even when services are(1)

The client is required to make every effort to utilize

provided, such as for seats, rooms and otherinformation acquired from the Company and to understandfacilities)

the details of his/her rights/responsibilities as well as theI.

details of tour conditions.
(2)

Bad weather and natural disasters, whichhinder the tour itinerary.

After the start of the tour, if a client should find that the tour

II.

War.

service provided is different from that specified in the tour

III.

Civil unrest.

9

IV.

Governmental orders.

Tour Itinerary, and the changes are within theV.

Suspension of services involving

scope of services stated in tour brochures.

transportation, accommodations, etc.,

VI.

(2) Regardless of Clause 1 hereinabove, the maximum amountsuch as cancellation, interruption,of compensation for changes paid by the Company undercessation, etc.

one organized Tour Contract shall be the tour fare multiplied

Provision of transport services different

by 15%. This money will not be paid, however, if the total

from the original schedule, owing toamount is less than 1,000 yen.

delays or changes in operation schedules.

②(3) If, after the Company has compensated for changes made inVII. Necessary measures to prevent tour

accordance with Clause 1 hereinabove, it becomes evident

participant death or bodily harm.

that the Company is responsible for the changes as stated inShould cancellation in the Tour Contract be madeArticle 19-1, the Company shall pay the client for thein accordance with Articles 13 through 16, anddamages mentioned in Article 19 after deducting the sum

should changes occur in such canceled portions,already paid under the terms of Clause 1 hereinabove.

the Company shall not pay compensation.
③(4) The Company shall not provide compensation when the

Even if major changes occur in Tour Contract

order in which tour services are provided change from thosecontents, as stated in the left-hand column of theoriginally stipulated when all services are provided duringfollowing table, the Company shall not pay

the tourcompensation if they are changes in the Final

Amount of compensation for changes

CHANGES FOR WHICH THE COMPANY SHALL PAYCOMPENSATION– Tour fare times the following percentage per incident
If the client is notified by
the day prior to start of tour

If the client is notified after
start of tour

(1) Change in tour departure or termination date specified in tour
brochures:

1.5%

3.0%

(2) Changes in destination or entry to tourist spots and/or
facilities (including restaurants) stated in tour brochures

1.0%

2.0%

(3) Changes in grade or equipment of transport facilities as statedin tour brochures to those of lower cost (only when the total priceafter change becomes less than stated in the Tour Contract.):

1.0%

2.0%

(4) Changes in transport vehicles or of the company operatingthem as stated in Tour brochures

1.0%

2.0%

(5) Change of domestic airports for departure or arrival of thetour stated in the tour brochures or the final itinerary.

1.0%

2.0%

(6) Change of the international flights stated in the tour brochuresor the final itinerary from direct to connecting or via flight.

1.0%

2.0%

(7) Change in accommodation facilities or the name of thecompany operating them as stated in tour brochures:

1.0%

2.0%

(8) Change in type of rooms at hotels, etc., their facilities, orview as stated in tour brochures

1.0%

2.0%

(9) Regarding changes in items (1) through (8), above as relating
to the tour title in brochures, these rates shall apply instead ofthose for the above items

2.5%

5.0%

10

travel charges, cancellation fees, etc., without the signature of
Note 1:

Note 2:In the event that changes should occur between thethe member" (hereinafter referred to as a correspondence

details set forth in the brochure and those in the final

contract), the travel conditions are different from the ordinaryschedule, or between the details set forth in the final

travel conditions in the following points: (Some travel agencies

schedule and the actual travel services provided, each

may not be able to handle this type of application. The types ofchange shall be respectively handled as one change.

cards that are handled vary among travel agencies.)

With regard to changes set forth in (9) above,(1)

compensation rates set forth in (1) through (8) shallstipulations that are used for conclusion of a travel contract

not apply, and the compensation rate set forth in (9)by Correspondence means contract."(2)

shall apply.
Note 3:a notification of our consent in the case of othercommunications means. At the time of application,boarded; for accommodation facilities, one change

information of the "member number, card expiration date,"

per overnight stay; and for other travel services, one

etc., shall be provided.

change per one item.
(3)
In the event that multiple instances of the changes set

travel charges shall be the "date when a contract is

automobile boarded or per overnight stay, suchconcluded." The card usage date for cancellations fees shallchanges shall nevertheless be deemed as one change

be "the day cancellation of a contract is requested (when aper one ship or automobile boarded, or as one change

request for cancellation is made on or after the card usage

per overnight stay.

date for travel charges, repayment shall be made within

In the event that transportation facilities set forth inseven days from the day after the request."(3) and (4) accompany usage of accommodation

Note 6:(4)

When payment cannot be made using the credit card afacilities, changes shall be deemed as one change permember applies with due to a credit reason, etc., we shallovernight stay.

cancel the Correspondence Contract, and be entitled to the

For company name changes in transportation facilities

same amount as the cancellation fees mentioned in theas set forth in (4) and name changes inabove, as payment for damage caused by a breach ofaccommodation facilities as set forth in (7), thesecontract. However, this shall not apply if travel charges areshall be deemed as changes if the facilities themselves

paid in cash by a date we designate separately.

have been changed.
Note 7:A "card usage date" shall be the day of payment or
repayment of travel charge, etc. The card usage date forforth in (4), (7), and (8) should occur per one ship orNote 5:

A contract shall be concluded at the time when we consent
in the case of application by telephone, and when we issue

For transportation facilities, one change shall bedeemed as one change per one ship or automobile

Note 4:

A contract shall be based on "travel business-related

24. RECOMMENDATION FOR DOMESTIC

With regard to company name changes made to

TRAVEL INSURANCE

transportation facilities, changes including raises to a

During travel, injuries may incur large sums of treatment

higher grade or facility shall not apply.

costs or transportation costs. Accidents may also result in claims

23. CORRESPONDENCE CONTRACT

for damages and compensations in amounts which are difficult

When we receive an application from a credit cardholder

to collect from the offender. In order to secure oneself against(hereinafter referred to as a "member") of a credit company wesuch cases, we recommend that the customer take out domestic

deal with, based on the conditions of "receiving payment oftravel insurance of a sufficient amount. For information11

regarding domestic travel insurance, please consult the sales

changes incurred by independent activity.

staff of the shop at which you applied to the tour.

(2)

regarding individual purchases at souvenir shops even

25. PRIVACY POLICY(1)

when said shops are introduced by the Company or its local

The Company and the commissioned travel agency will use

tour operators.

the personal information submitted at the time of travel(3)

application for contacting customers and arranging

separately.

provide the information to the relevant organization within(4)

the scope necessary for insurance procedures to secure

construed by the laws of Japan.

For the convenience of customers shopping at their travel(5)

destinations, we will provide business operators such as

customer's name and flight number, etc., by electronicmeans. At the time of application, the customer agrees tothe provision of this personal information.
We will use your personal information held by ourcompany for sales promotion activities such as productdevelopment and product information, and for contacting
and responding to customers, with our group companies
and distributors, and with your address, name, phone
number, and email. We will jointly use personal
information such as addresses. Please contact us
or

check

our

website(www.travel.kagurasalon.com) for details of our policy on
the handling of personal information and our groupcompanies.

26. VALIDITY OF TOUR CONDITIONS AND
FARESThe tour conditions and tour fares specified in this pamphlet
are valid as of May 29, 2023.

27. OTHERS(1)

Under no circumstances shall the Company re-conduct a
tour.

souvenir shops with personal information such as the(travel@kagurasalon.com)

These terms and conditions are subject to change to THE
KAGURA SALON TRAVEL AEGNCY and governed andliability and expenses in the event of an accident.

(3)

Other matters are subject to the Company's Travel
Contracts, including related tour documents presented

transportation and accommodation facilities, etc. We will(2)

The client shall accept all responsibility for decisions

The client shall pay the expenses incurred when he or she
asks for the personal accompaniment of a tour conductor
for such purposes as guiding shopping, etc., costs arisingfrom client injury or illness, the return of lost baggage oarticles left behind owing to personal negligence, as well as

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