SUCCESS STORY
Info Quest Technologies
Industry• Information TechnologySolution• OpenText™ Extended ECM for SAP Solutions®

Partner support• Uni Systems

Info Quest Technologies transforms
procurement processes
with OpenText ECM solutions
Leading Greek IT company modernizes document management®
™
with OpenText Extended ECM for SAP Solutions for increased
productivity and reduced costs

Results
Increased efficiency andproductivity by centralizing
content for easy accessMade content available rightwithin core SAP processes®

Facilitated remote
access to content during
pandemic lockdowns
Reduced costs by digitizing
paper documents“Following evaluation, we were confident that theoffered solution was what we were looking for, notonly because it was a modular solution, which weimmediately embraced, but OpenText Extended ECM
for SAP Solutions also created a direct link with ourERP system, and this was exactly what we needed.”
Hilde Vekeman

Procurement Manager
Info Quest Technologies

Info Quest Technologies transforms procurement processes with OpenText ECM solutions

Part of the Quest Group of companies, Info Quest Technologies
leads the Greek market in information and communications
technology (ICT) products and services distribution. Since 1981,the company has blazed the trail in new ICT technologies in Greece
and continues its evolutionary path by focusing on distributionof ICT products, cloud services, e-commerce, mobility and IoT,
with continuous expansion to new geographies and productcategories (such as MDA, SDA and e-transportation). With close
to 400 employees and growing rapidly, Info Quest Technologies
is focused on creating added value for shareholders, employees,partners, customers and suppliers, playing a critical role in thedigital transformation of the Greek economy.

Digital transformation begins at home
Over the last few years, Info Quest Technologies has been developing
an extensive digital transformation program, across all functions
and departments, aiming to improve productivity, data-driven
decision-making and customer experience. Going paperless andautomating processes are at the core of the company’s digitaltransformation strategy.
As the largest authorized distributor of ICT products and services
in Greece, Info Quest Technologies collaborates with morethan 270 vendors, as well as more than 2,500 partners, system
integrators, dealers, resellers and retailers. The company’s
procurement department found that collaboration with many ofthese companies was manual and paper based. Hilde Vekeman,procurement manager at Info Quest Technologies, described
the need to modernize the management of so many documents:“As a procurement department, we work with national andinternational vendors, logistics centers,
banks, etc. We had a huge number of documents that werehandled manually. To improve productivity, transparency
and security, and in terms of archiving and auditing, we hada substantial need for digitalization and centralization ofprocurement processes.”
To support the search for a solution, the company turned to UniSystems, a member of Quest Group, and an OpenText Reseller
Silver Partner and OpenText Support Partner. Uni Systems
specializes in design, implementation and support for integrated
solutions and service delivery across Europe. When Uni Systems
assessed the status of the company’s procurement department
processes, it proposed OpenText™ Extended ECM for SAP®
Solutions, built on OpenText™ Content Suite. “We evaluated theproposal with several departments involved in this project, including
the logistics center/warehouse and accounting department,”
Vekeman said. “Following evaluation, we were confident that theoffered solution was what we were looking for, not only because
it was a modular solution, which we immediately embraced, but
OpenText Extended ECM for SAP Solutions also created a direct
link with our ERP system, and this was exactly what we needed.”“If a computer crashedor somebody was notin the office, others in
the department had
no direct access tothose documents. With
OpenText Extended ECM
for SAP Solutions, thiswas solved. OpenText
made it easy to haveeverything stored in one
place, so there is quick
access to documents. We
no longer have to search
for files in various places
all over the company.”
Hilde Vekeman

Procurement Manager
Info Quest Technologies

Info Quest Technologies transforms procurement processes with OpenText ECM solutions

Extended ECM for SAP Solutions provides a secure and centrally
managed content repository for business processes, enabling thestorage, control, transformation and retrieval of any type of electronic
content and ensuring seamless integration with business applications,such as SAP®.

An integrated Enterprise Content Management platform
After working with Uni Systems to map out the department’s needs,
the company implemented the solution. Vekeman noted that theproject took longer than expected due to the pandemic: “COVID-19
was an obstacle and not everything went as quickly as we wanted.
But we have been using the solution for more than nine months
and the adoption is going very well,” Vekeman said. “OpenText waseasily adapted into our day-to-day processes. We had no loss of
documents—everything was in one place, the flow of information
was automated and the platform provided quick access todocuments. We are embracing the new solution and everybody
is very happy with the result.”
The team acknowledged the invaluable support of OpenText’spartner Uni Systems in bringing the project to fruition. Rania Skordili,marketing director at Info Quest Technologies, said, “Uni Systems
analyzed our business needs accurately and they know theOpenText solution very well. They quickly found the correct
solution for us.”Easy access to content via centralized repository
With roughly 18,000 documents added to the OpenText repository
over the last nine months and new content being added daily, thedepartment has realized several key benefits, including improved
content accessibility, which helps drive productivity. In the past,
the department had been using a solution that lacked a centralized
repository, resulting in departmental content silos. Vekeman addedthat documents stored locally on desktops were an additional risk.
“If a computer crashed or somebody was not in the office, others in
the department had no direct access to those documents,”
she said. “With OpenText Extended ECM for SAP Solutions, thiswas solved. OpenText made it easy to have everything stored in
one place, so there is quick access to documents. We no longer
have to search for files in various places all over the company.”

Keeping operations running remotely
Easy access to content became an unexpected priority with
employees working remotely due to restrictions related toCOVID-19. Staff was able to seamlessly access the documents theyneeded to continue to perform their duties at home. “When 70
percent of employees had to stay home due to COVID-19, work
didn’t stop. Everybody could go on and do their job using OpenText
Extended ECM for SAP Solutions,” Vekeman said.
“We were very pleased that we started this project when we did.
It came at the right time and it supported us in coping withpandemic restrictions. It was a really great aid.”

Info Quest Technologies transforms procurement processes with OpenText ECM solutions

Reduced costs by digitizing paper documents

PartnerIn addition to improving productivity, Info Quest Technologies
has reduced costs by digitizing paper files and storing them inthe central ECM repository, where they can be controlled andused more effectively than archived paper stored in large binders.
“Environmental consciousness is a critical priority for our company.
We are trying to minimize our environmental impact as muchas possible,” Vekeman said. “The paperless office is among ourtop priorities, and OpenText has helped us in a huge way in thatprocess. We have already eliminated a lot of paper and gained alot of physical storage space.”

Uni Systems, a member of Quest Group, is a long-standing strategic
ICT partner to financial institutions, public organizations, telecomoperators, enterprises and institutions in the European region,
providing integrated solutions and value-added services. Today,
the company invests substantially in its European perspective anddemonstrates a proven record of achievements in complex andcritical IT projects in more than 26 countries through its subsidiaries
in Belgium, Romania, Luxembourg, Italy and Spain.

A digital future across the company
As a rapidly growing company with a commitment to digitaltransformation for itself and its customers, Info Quest Technologies
has no plans to slow the pace. Vekeman described next steps
in the plan to digitalize processes: “We don’t want to stop herewith OpenText. We are planning to digitalize all the payment
approvals processes, the communication with banks and bankdocumentation and accounting processes. We also want to further
integrate and see what additional solutions could be used in thedigitalization of all the paper-based business in the company.”

Uni Systems is an OpenText Reseller Silver Partner and an OpenText
Support Partner and works closely with OpenText towards fulfilling
key market objectives to drive new business and create value for its
clients. For more information, visit unisystems.com.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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