Success story
DIC Asia Pacific Pte LtdIndustry• Manufacturer of specialty chemicals

Solutions• OpenText™ Vendor Invoice Managementfor SAP Solutions• OpenText™ Capture Center• OpenText™ Document Access for SAPServices• OpenText™ Professional Services

DIC Asia Pacific drives accounts
payable automation with OpenText™

Fine chemicals company digitally transforms invoice processing withOpenText solutions and services

Results
Digitally transformed manualvendor invoice management andcapture processes
Implemented auto scan andauto-post capabilities forthree-quarters of invoices
Delivered 300% decrease in invoiceprocessing turnaround times
Drove accuracy and quality ofinvoices by suppliers“Using OpenText™ Vendor Invoice Management for SAP®
Solutions now enables each team member to process aroundnine invoices per hour, a threefold productivity improvement.”
Suk Cheng Leong

Regional Senior Finance Manager
DIC Asia PacificDIC Asia Pacific drives accounts payable automation with OpenText

DIC is a global fine chemicals company specializing in thedevelopment, manufacturing and sale of printing inks, organic
pigments, synthetic resins and compounds. DIC was one of the firstJapanese printing ink manufacturers to establish a presence in Asia.
With a strong and rich history, DIC capitalizes on its strengths with adiverse product portfolio to service the automotive, electronics, food,packaging and housing markets. DIC’s strong market presence worldwide is seen in the printing inks, organic pigments and PPS product lines.
With 110 years in the business, DIC has 171 group entities and operates
in 64 counties and territories worldwide.
Over the years, DIC has built a vast business partnership with global
and local suppliers as well as customers worldwide. Among other things,
this led to the need for improved streamlining of business processes. In
2012, the company responded through an initiative to roll out SAP as thestandard ERP tool.
DIC also looked at opportunities to provide more automation and use
business rules to further enhance productivity, envisioning a concept of‘doing more with less.’ After reviewing available vendors in the marketplace,the company chose OpenText as its business partner to achieve its
digitization goals. Accounts Payable departments were targeted as thefirst function for the initial digital transformation project.
A project team was formed and Ms. Leong Suk Cheng, regional seniorfinance manager of DIC Asia Pacific, was identified as the project lead.
“After the SAP implementation, we realized that entities took localized
divergent processes in managing the standard AP function,” said
Ms. Leong. “To address this, we decided to standardize and centralize

invoice processing by leveraging a combined solution—OpenText™
Vendor Invoice Management for SAP® Solutions and OpenText™
Invoice Capture Center.”
DIC also leverages OpenText™ Document Access for SAP® Solutions
to manage archiving of all invoices moving forward. Leveraging thesesolutions from the OpenText Suite for SAP allows DIC to digitize andautomate the entire Procure-to-Pay (P2P) process.

Processing invoices quickly and efficiently

Offering a digital approach to invoice processing, Vendor Invoice
Management for SAP Solutions enables DIC to process vendor
invoices quickly, accurately and efficiently.
The solution optimizes and simplifies the process of receiving, managing,routing and monitoring invoices and related documentation. Invoice
Capture Center automates manual invoice capture, then matches in
Vendor Invoice Management for SAP Solutions.
Vendor Invoice Management for SAP Solutions supports any input
channel, whether digital or analog. Invoices received on paper or as
PDF attached to emails, benefit from Invoice Capture Center. The deep
integration into SAP fully automates the data extraction, eliminating
manual keying and human processing errors.
This integration reduces the need to process documents manually andcapitalizes on the SAP ‘three-way match’ process. The overall result isenhanced productivity, effective and accurate cash flow management
and improved vendor relations.

“OpenText™ Vendor
Invoice Managementfor SAP® Solutions has
driven the incredible
transformation of ourfinance processes
and improved overallbusiness productivity
throughout multiple
countries in a relatively
short timeframe.”
Mitchele Yap

Shared Services Manager
DIC Asia PacificDIC Asia Pacific drives accounts payable automation with OpenText“We looked at competitor offerings, however standardizing on one
centralized solution from OpenText across our entire operations madethe most sense,” explained Mitchele Yap, Shared Services manager, DIC
Asia Pacific. “When you consider that we are digitally transforming
an entire region consisting of seven very different entities frommanual processing to digital processing, it was important that wechose a robust, easy-to-use platform to form the backbone of a
critical process.”“We do this now with just four accounts payable processors using
OpenText and are about to expand this solution to Thailand andIndonesia to scale up and manage up to 200,000 invoices per year,”continued Yap.
Through standardized processes and experiences learned from theproject internationally, the Asia Pacific team conducted concurrent
geographic roll-outs. Each region took between two and four months
to implement the solution, train their staff and customize the OpenText
platform to adapt to any local specifications required. They also took
opportunities to utilize embedded business rules (robotics) to further
automate and control manual processes and improve productivity.
DIC leveraged the OpenText Professional Services (PS) team for theimplementation. One of the many benefits of working with the Professional
Services team was the implementation of a ‘Management by Exception’
dashboard for each operation or function. This allowed the team at
DIC to view the root cause of errors and exceptions that would prohibit
invoices from flowing through Vendor Invoice Management for SAP
Solutions or Invoice Capture Center via an automated process.

One key area that Ms. Leong asked the team to address was the logistic(freight) invoices to ensure they were processed automatically for boththe purchase order (PO) and non-purchase order invoices. For POs,Vendor Invoice Management for SAP Solutions automatically allocatesamounts to freight and duty–a tedious and time-consuming task if
performed manually.
For the non-POs, the freight amount will be distributed based ondelivery orders. Previously it required dedicated manual calculations
and handling, sometimes taking up to 30 minutes per invoice. TheOpenText Professional Services team customized a process to fully
automate the allocation. This entailed a business review and acomputational framework to be embodied in the solution.
DIC also implemented a two-phased approach to handle invoices
submitted without a PO or with the incorrect invoice total to ensure they
do not get held up or lost in the system. More importantly, the system
automatically alerts and helps educate the creator regarding the correct
process for future accuracy.
The Professional Services team created a solution to automate thenon-PO process as well by enhancing the auto code function. This
helped improve the accuracy of processing to above the 75 percent
threshold accuracy—a KPI identified at the start of the project.
Leveraging the OpenText solution also drastically improved auto-matchfunctionality—an additional benefit beyond moving ingestion andautomation from a manual to digital process in the first instance.
Almost all of the invoices scanned via OpenText are validated within
one business day, ensuring that all liabilities are recorded andprocessed in a timely and effective manner.

DIC Asia Pacific drives accounts payable automation with OpenText

Significant time savings

An average of 76 percent of invoices are scanned and auto-posted,leading to significant time savings as AP processors only need tomanually code and match the remaining exceptions (e.g. unmatched
3-way match invoices). “Using OpenText Vendor Invoice Management for
SAP Solutions now enables each team member to process aroundnine invoices per hour, a threefold productivity improvement,”
noted Ms. Leong.
Hard copies are still maintained where required by country legislation(e.g. Malaysia and Singapore) but have been automatically processed
and are digitally stored to vastly reduce time and the opportunity for
duplication and human error. In addition, this helps in the audit processsince company auditors can review and audit the AP processing online.
“OpenText Vendor Invoice Management for SAP Solutions has driven
incredible transformation of our finance processes and overallbusiness productivity throughout multiple countries in a relatively
short timeframe,” said Mitchele Yap.

“This ultimately impacts our many suppliers who we value greatly,while also providing an opportunity for our team to focus on higher
value work and deliver more innovation back to the business. We
greatly appreciate the benefits that the technology and Professional
Services team have provided to DIC, and anticipate even more
benefits as the relationship matures and business partnerships
blossom and grow,” concluded Yap.
DIC is further evaluating opportunities for future productivity in its
supply chain and sales operations. One area being explored is toextend the digitization process with key suppliers, allowing them to input
invoices via OpenText™ Active Orders. This will facilitate better efficiency
and transparency, enhancing effective business partnering.
DIC continues to look at new and innovative ways to transform andimplement digitalization on a wider scale.

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

opentext.com/contact
Twitter | LinkedInCopyright ©2018 Open Text. OpenText is a trademark or registered trademark ofOpen Text. The list of trademarks is not exhaustive of other trademarks. Registeredtrademarks, product names, company names, brands and service names mentioned
herein are property of Open Text. All rights reserved. For more information, visit:
http://www.opentext.com/2/global/site-copyright.html (08/2018)10257EN