2024
Sustainability
ReportIntroduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

2

Table of contents
Introduction

3

A Stable Climate

39

A Message from Our President and CEO

3

Climate, Energy & Emissions

40

Our Company

5

Responsible Investing45

A Thriving Society

11

Responsible Business

47

Diversity, Equity, and Inclusion

12

Governance48

Talent and Engagement

20

Ethics and Compliance

50

Health and Well-Being

26

Data Security, Privacy, and Cybersecurity

51

Community Giving and Volunteering

28

Customer and Employee Experience

31

Appendix

54

Task Force on Climate-Related Financial Disclosures (TCFD) Index

55

Sustainability Accounting Standards Board (SASB) Index

64

Sustainability Data Fact Sheet70

A Circular Economy

34

Circularity

35

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

A Message from Our President and CEO
At Assurant, we continue to pursue innovation without beingbound by tradition. It is that approach that has led to Fortune
magazine selecting our company as one of America’s Most
Innovative Companies in 2024 for two consecutive years
since starting the ranking. We're proud to be recognizedfor our accomplishments. Innovation runs through our
products, services, processes, and culture, and that enables
us to develop comprehensive offerings that drive businessand customer value — many of which also drive societal andenvironmental benefits.
In 2023, we completed our impact-based environmental, social,and governance (ESG) prioritization assessment, which helped
us identify our sustainability strategic priorities — Diversity,
Equity, and Inclusion (DE&I), Circularity, and Climate. Buildingon this foundation, we are excited to announce that we areadvancing our strategy and have accelerated our renewedsustainability agenda, putting a strategic focus on: Connected
Communities, Respected Resources, and a Protected Planet.
In alignment with our sustainability strategic priorities, we arefocusing on three key ambitions: A Thriving Society, A Circular
Economy, and A Stable Climate. This provides a framework forour cohesive sustainability vision. Moving forward, we will lean
into these areas as we set our sights on our global growthsustainability strategies and long-term objectives.

Assurant's sustainability initiatives continue to gain momentum
and create impact. As a leader supporting mobile device
upgrade and trade-in programs, we repurposed over 22 million
mobile devices in 2023 and are well-positioned to champion
the transition from a linear economy to a circular economy.
Embedding new technology, expanding capabilities to meet ourclients’ needs, and reinforcing our commitment to sustainable
solutions will be important ingredients to accomplish this.
We remain committed to integrating sustainability
considerations into our business and actively invest in energy
efficiency throughout our operations while streamlining ourreal estate footprint. These actions drive meaningful progress
towards our greenhouse gas (GHG) reduction target to reduce
Scope 1 and 2 GHG emissions by 40 percent by 2030 froma 2021 baseline. In 2023, these initiatives contributed to a
reduction of these enterprise emissions by over 5 percent
year-over-year with continued momentum expected in 2024.
Assurant fosters a workplace focused on inclusion andbelonging, and in 2023, we advanced our workplace culture
with the launch of two new Employee Resource Groups,
Pride@Assurant and Abilities@Assurant. These additions
expand our network of employee engagement opportunities toprovide both personal and professional support with growing
participation each year. Attracting, developing, and retaining thebest talent is critical to our success in executing our long-term
growth strategy, and we regularly engage our employees tosolicit their feedback. Our most recent enterprise-wide listening

Appendix2024 Sustainability Report3Introduction

A Thriving Society

program concluded in June 2024, demonstrating improved
employee satisfaction with an eNPS score of 53, an increase ofnine points compared to the previous year. We will continue toinvest in our training, mentoring, and development programswith an eye toward further diversifying our talent pipeline
across our global workforce.
As a company that supports the advancement of a connectedworld, digitalization and Artificial Intelligence (AI) are top of mind
for our stakeholders — and will only continue to increase inimportance. We recently launched DigiTal NexT as a new phaseof transformation, leveraging emerging technology such as Gen
AI to enable our operations to drive innovation while enhancing
both employee and customer experience. These investments
will yield results over time and create benefits not only for ourcustomers and clients, but also enable our employees to growand innovate.
We continue to strengthen the communities where we live
and work through strategic partnerships with non-profit
organizations and charitable giving, and our dedicatedemployees spend time volunteering in ways that are meaningful
to them. In 2023, the Assurant Foundation donated $2.7 million
through charitable giving, and employees volunteered over
91,000 hours and supported over 1,500 nonprofit organizations.

A Circular Economy

A Stable Climate

Responsible Business

Last year, we hosted the first global giving campaign for Assurantwith participation across 15 countries. We also supported ourcommunities by spending $115 million with diverse-owned
businesses, predominantly in the U.S.
Our strong culture continues to be a differentiating factor
for us, and our success is possible because of our collective
commitment as a purpose-driven organization. We live andwork by The Assurant Way, which is grounded in our values
and our commitments to serve our clients with passion andpurpose; build and empower diverse, winning teams; and bringdetermination to get things done.
Our 13,600 employees across 21 countries, representing
68 nationalities, are the engine that has allowed us tooutperform and distinguish us from our competition. A huge
thank you to our amazing workforce for delivering the very bestfor our people, our clients, and their customers every day.
I look forward to working together with all of our stakeholders
toward our vision of creating a more sustainable business,
future, and world.

Appendix2024 Sustainability Report

Our strong culture continues
to be a differentiating
factor for us, and our successis possible because of ourcollective commitment as a
purpose-driven organization.”

Keith Demmings
PRESIDENT AND CEO
ASSURANT, INC.

4

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Our Company
Assurant is a leading global business services company that
supports, protects, and connects major consumer purchases.
We have a deep understanding of our clients and the consumer
markets they serve, and we seek to harness consumer insights,
together with extensive capabilities, to identify and anticipate
their needs. We leverage those insights with investmentsin emerging technologies and operations, including digitalsolutions, to introduce innovative products and services, andcontinuously adapt those offerings to the changing needs ofconsumers in the connected world.
Our clients choose Assurant for our deep capabilities andexpertise, unmatched insight, and innovative products
and solutions to keep clients ahead of the changing world.
They trust our track record of delivering superior customer
experiences, and proven ability to launch, scale, and migrate
large client programs. Above all, our experienced and diverse
teams around the world are growth-oriented, sustainabilityminded, and have the talent to deliver.

Appendix2024 Sustainability Report

5

OUR UNCOMPROMISING VALUES

Common Sense
We seek to build simple, straightforward solutions that keep life
running smoothly for the businesses and consumers we serve.

The Assurant Way
Our culture is the key to our success. We call it The AssurantWay. It defines who we are, why we exist as a company, andhow we connect to others. It shapes our behaviors, champions
our values, and informs the way we live our purpose. The four
dimensions of The Assurant Way describe what makes ourcompany culture unique, and it is these components thatenable us to realize our vision. As we move into the future,
our culture will continue to evolve alongside our businessstrategy as we help our clients and their customers maximize
opportunities in the connected world.

Common Decency
We treat others with empathy and respect. We are honest
and transparent. We act with the utmost integrity and arecommitted to doing the right thing.
Uncommon Thinking
We are never satisfied with the status quo. We seek diverse
perspectives and thrive on challenges. We believe there isalways a way to build upon our successes.
Uncommon Results
We approach each opportunity with a sense of urgency
and act decisively to deliver results that exceed expectations.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Assurant At a Glance
We help to advance the connected world by partnering with the world’s leading brands to develop
innovative solutions designed to help clients and consumers flourish in the digital age and todeliver an enhanced experience.

A Fortune 500 company, with over 125 years of expertise, Assurant generated $10.7B in total
revenues1 for full-year 2023, and is currently serving 300M+ consumers globally including2:

61 million

30 million

13.6 thousand

104 million

3 million

55 million

55 million

401 thousand

7 million

mobile devices protected3

appliances, electronics, and household
valuables protectedtravelers and credit card holders protected1

Total revenue refers to net earned premiums, fees, and other income.

2

All data as of December 31, 2023.

mortgage loans tracked

rental units protected

homeowners protected from losses due
to flood damage

3

Includes insurance and upgrade contracts inforce for mobile phones,
tablets, e-readers, and accessories.

4

Includes insurance and service contracts inforce for vehicles, RVs,
powersports, and ancillary products.

employees in 21 countries representing
68 nationalities

protected vehicles4

customers with financial products covered
with credit protection

6

Introduction

A Thriving Society

2023–2024
Awards & Highlights

A Circular Economy

A Stable Climate

Responsible Business

United Kingdom•

Kincentric Best Employers•

Best Workplaces for Development•

Mejores Patronos•

Best Workplaces for Wellbeing•

EcoVadis Silver rating•

Great Place to Work Certified™

•

Equality 100 Award: Leader in LGBTQ+ Workplace
Inclusion — Human Rights Campaign’s top score of
100 for the fifth consecutive year•

The Times Top 50 Employers
for Gender Equality 2024•

Forbes’ Best Employers for Diversity

France•Fortune’s America’s Most Innovative Companies•

Great Place to Work Certification™ in the U.S. for thethird year•

French Gender Equality Index

Australia/China/India/New
Zealand/South Korea•

Great Place to Work Certified™

Great Place to Work™ designation in 15 countries
worldwide, including the addition of New Zealand andSouth Korea

Japan
•

Great Place to Work Certified™

•

Newsweek’s America’s Greenest Companies•

Great Place to Work’s Best Workplaces•

Newsweek’s America’s Most Responsible Companies••

America’s Most JUST Companies by JUST Capitaland CNBC

Japanese Red Cross Society’s Golden
Order of Merit•

TIME World’s Best Companies•

World’s Most Ethical Companies by Ethisphere•

Puerto Rico

Best Workplaces, Large Organizations

Bloomberg 2023 Gender Equality Index

Forbes’ World’s Top Companies for Women

2024 Sustainability Report

•

•

•

Appendix

CanadaPeru•

Best Places to Work for Women•Great Place to Work Certified™

Brazil/Chile/Colombia•

Great Place to Work Certified™

Argentina•

Best Places to Work for Women•Best Places to Work for Young Talent•

Great Place to Work’s Best Places
to Work•

Great Place to Work Certified™

•

Great Place to Work’s Companies
That Care

United States•

Great Place to Work Certified™

•

Best Workplaces for Women•Best Workplaces in Financial Services& Insurance

Mexico•Great Place to Work's Best Workplaces

Great Place to Work Certified™

•

Great Place to Work Certified™

•

7

Introduction

A Thriving Society

Our Approachto Sustainability
Assurant is a purpose-driven company that remains committed
to integrating our sustainability efforts into our long-term
strategy. We believe this approach supports our businessoutcomes, our global business operations, and our productand service offerings. We have a rigorous process in place toensure oversight and governance of our sustainability efforts.
In the last 12 months, we've made meaningful progress building
on our 2023 impact-based ESG prioritization assessment,
conducted by a third-party and aligned with the concepts ofdouble materiality and global reporting requirements. We did
this in accordance with materiality best practices, including
consideration of financially-material topics that influence
enterprise value as well as topics that reflect our company’s
most material impacts on the economy, environment,
and people. The purpose of the assessment was to align withleading reporting standards and frameworks and to determine
the areas where we can have the most impact for our businessand our global stakeholders and serve as our foundation
to establish our long-term ambitions.
The assessment process included identifying a list of relevant
sustainability topics relating to specific ESG issues, and robustinternal and external stakeholder consultation and feedback
to identify and assess impacts, risks, and opportunities.
These topics were prioritized based on their impact toAssurant's value, society, and the environment, resulting
in our sustainability priorities shown in the table to the right.

A Circular Economy

A Stable Climate

Responsible BusinessPriority Topics
Environmental

Climate Adaptation — Physical Risks
Resource Use and Circular Economy,
including Supply Chain
Climate Adaptation — Transition Risks
Energy Use and Air Emissions

SocialDiversity, Equity & Inclusion
Employee Retention,
Training & Development
Living Wage, Social Benefits, and Pay Equity
Affected Communities
Employee Well-Being, including Occupational
Health & Safety

Governance

Quality of Products and Services, including
Delivering on Customer Commitments
Cybersecurity
Product/Service Marketingand Selling Practices
Data Privacy
Anti-Corruption
and Responsible Competition
Responsible Investment
Responsible and Sustainable Procurement
Access to Financial Services
Public Policy

Appendix2024 Sustainability Report

8

The assessment will serve as a basis for the advancement of
our sustainability strategy; the assessment and evolution of
the current programs and related long-term objectives; andidentification of categories of business risks and opportunities.
For transparency, we have published these priority topics
with a narrative describing our assessment process, senior
management’s engagement, and anticipated reassessment
frequency on our website.

KEY ASSESSMENT INSIGHTS• Culture is viewed by both internal and external stakeholders

as a differentiating factor for Assurant.

• Operational resiliency, transparency, and honesty are thefoundation of Assurant’s long-standing client relationships
and crucial for continued success.

• Digitalization, AI, Cybersecurity, and Data Privacy are topof mind for stakeholders and will only continue to increasein importance.

• Assurant is well-positioned to contribute to the circular

economy by offering protection and services to accelerate
the adoption of more sustainable products andconsumption patterns.

• Stakeholders believe that as a provider of protection for homes,

vehicles, mobile devices, and consumer products, there isan opportunity for Assurant to better understand and address
the business, workforce, and supply chain risks associatedwith climate change.

• Supply chain shocks driven by extreme weather eventsand geopolitical risks make responsible supply chain
management and transparency more important than ever.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessLong-Term Sustainability Strategic Priorities and Goals
The assessment identified three Sustainability Strategic Priorities that most impact Assurant’s value, society, and the environment —Diversity, Equity, and Inclusion (DE&I), Circularity, and Climate. We developed definitions and aspirational goals that will help shape
our longer-term strategic roadmap and guide us towards meeting our long-term ambition.

Diversity, Equity & Inclusion: Diversity at all levels, including
the Board of Directors, senior management, and within
our broader employee base and the supply chain, and acommitment to an equitable and inclusive workforce.

Circularity: The impact of Assurant’s operations, products,
and services on the environment, including the responsible
management of e-waste streams and recovering materials at
the end of each service life.

Diversity, Equity & Inclusion Goal: As a trusted and valued
employer that is attuned to the needs of its workforce,
we want an environment where all employees feel empowered
and rewarded. Our performance on and investment in DE&I
and talent initiatives demonstrates our values and distinguishes
us from other organizations as an employer and supplierof choice.

Circularity Goal: Be the world’s most impactful re-use andrefurbishment solutions provider and partner of choice
for mobile devices. We want to transform the way people
think about re-use, refurbishment, and extending the life ofelectronics and appliances.

Our ability to create a workforce that is diverse like the clients,
consumers, and global markets we serve, and our investment
in DE&I and talent initiatives, are important to ensure a cultureof continuous innovation. Currently, we are building thefoundation of this ambition. Ultimately, we seek to integrate
DE&I throughout the organization at every level and expand ourdiverse supplier commitment.

Climate: The physical risks and impacts of climatechange and those associated with the transition to alower-carbon economy.
Climate Goal: As a responsible business and trusted partner,
we play a critical role in providing protection to our clients andend-consumers from the negative effects of climate change. We
will set ambitious targets to reduce our climate impact, support
our clients in achieving their climate commitments, and create
long-term value for our employees and other stakeholders.

Appendix2024 Sustainability Report9Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Our Sustainability Vision
At Assurant, we are advancing a connected, respected, and protected world, with a strategic focus on Connected Communities, Respected Resources, and a Protected Planet. Within these pillars,
we are embarking on an accelerated sustainability agenda to set long-term ambition for A Thriving Society, A Circular Economy, and A Stable Climate.
This framework is all Powered by Our Commitment to Responsible Business.

Advancing a connected, respected, and protected world.

ACCE LE R AT E D S U S TA IN A B ILI T Y AG E NDA
OUR PILLARSOUR AMBITIONSOUR INITIATIVES(Speciﬁc focus areas)

POWERED BY:

Connected Communities

Respected Resources

A Thriving Society

A Circular Economy

A Stable Climate• Diversity, equity & inclusion• Talent & engagement• Health & well-being• Community giving & volunteering• Customer and employee experience• Innovation in products & services• Product protection• Take-back programs• Repair & refurbishing• Device reuse, resale, & recycling• Responsible investing• Energy & emissions management• Climate action• Strong governance• Environmental protection

A Commitment to Responsible Business

Protected Planet

10

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

11

A Thriving
Society
As a purpose-driven company, we help our customers maximize
opportunities in a connected world in a way that contributes toa thriving society. We do this by focusing on creating an inclusive
workplace where employees have opportunities to learn and grow;supporting communities through investing our time, skills, andresources where needed; and creating superior experiences forour customers.

In This Section
Diversity, Equity & Inclusion »Our Thriving Society commitments relate to the United Nations
Sustainable Development Goals 3, 5, 8, and 10.

Talent and Engagement »Health and Well-Being »Community Giving and Volunteering »Customer and Employee Experience »Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Diversity, Equity, and Inclusion
DE&I Strategic Pillars
DE&I is one of Assurant’s three key Sustainability Strategic
Priorities. This encompasses diversity at all levels, including
the Board of Directors, senior management and within
the supply chain, and a commitment to an equitable andinclusive workforce.
At Assurant, our commitment to DE&I focuses on fostering
a diverse, equitable, and inclusive workforce that reflects
the clients, consumers, and global markets we serve andsupports innovation. This requires embedding DE&I in allareas of Assurant’s business model, as we believe that adiverse workforce leads to improved talent attraction andretention, a more engaged and motivated workforce, increased
development of innovative services that are core to our longterm success, and improved client and customer experience.
Celebrating the differences that make us who we are, we
recognize that being a diverse, equitable, and inclusivecompany helps us better understand and connect with ourglobal employees, clients, and customers. We strive to havea positive impact on the communities where we operate andour employees by attracting and developing talent from all
backgrounds and experiences. We work to cultivate a culture ofequity and inclusion, and to achieve a senior leadership teamreflecting our employee population and global presence.
As we go on this journey, we’ll focus on reflecting stakeholder
sentiment, including employees; demonstrating our ability
to continuously attract, retain, and develop diverse talent;and continuing to advance more diverse representation
through to leadership. We’ll look to measures of successincluding achieving above benchmark, inclusive workplace all
employee survey results and employee satisfaction with our
DE&I programming.

Workforce
Goals: Building a diverse workforce
supported by targeted development
and performance opportunities.

Workplace
Goals: Foster an inclusive environmentthat enables employees to thrive.

DIVERSITY, EQUITY, AND
INCLUSION AT A GLANCEOur Goal: As a trusted and valued
employer that is attuned to the needsof its workforce, Assurant fosters anenvironment where all people feelempowered and rewarded. Our goal tocreate a workforce that is diverse like theclients, consumers, and global markets
we serve, and our investment in DE&I
and talent initiatives, demonstrates ourvalues and are important to ensure aculture of continuous innovation.

Marketplace
Goals: Engage community and strategic
partnerships that align with our vision.

Our DE&I strategy is central to how we work, grow, andinnovate. It guides us as we recruit, retain, and develop our
workforce. It motivates us to deepen our understanding ofeach other, foster greater collaboration as we work together
to solve problems, and make Assurant the best place to work.
Our DE&I Strategic Pillars — Workforce, Workplace, andMarketplace — position Assurant to be a stronger and moreinnovative company.

12

Introduction

A Thriving Society

Workforce
Our talented global workforce is at the center of our DE&I
strategy. We focus on attracting and retaining diverse talentbecause we know this positively shapes our culture. A diverse
workforce broadens our perspective and promotes innovation,
increases engagement, helps us build winning teams, andcreates value for all our stakeholders.
Across the globe, our workforce culture encourages andrewards new ideas. Employees bring unique skills andexperiences to work with them and, because they feelempowered, create opportunities for innovation and change.
Underlying our workforce culture is an environment thatputs equity at the forefront. Our employees reflect the
global communities where we live and work, and they are
hired, promoted, rewarded, and retained on the basis of
merit, competence, and qualifications without regard to age,ancestry, citizenship, color, creed, ethnicity, gender identityand expression, genetic information, marital status, mental
or physical disability, national origin, pregnancy, race, religion,
sexual orientation, veteran status, personal appearance, orother categories defined by federal, state, or local law.
A focus of our DE&I strategy is building a broader pipeline ofqualified talent that reflects the diversity of our communities
and embraces traditionally underrepresented groups. We’re
proud of our progress: as of year-end 2023, 62 percent of our
U.S. workforce identified as women while 54 percent identified
as underrepresented minorities.
Mentoring is an example of how developing diverse talentspans across the organization. After two years of piloting amentoring program through our Employee Resource
Groups (ERGs), we have matured and further scaled to an

A Circular Economy

A Stable Climate

Responsible Businessenterprise-wide mentoring program that is open to employees
globally. Our ERGs also provide informal mentoring andnetworking circles each month to continue to develop our
people and strengthen our talent base.
We continue to evolve our workforce. In 2023, we expanded
our DE&I focus to include individuals with disabilities —a historically underemployed group, representing more than
one billion people, or 15 percent of the global population. We
seek to increase opportunities for individuals with visible andinvisible disabilities, including posting jobs in the Disability:INMonthly newsletter to attract candidates with disabilities,
providing accommodations in our interview schedule, andpartnering with and attending Disability:IN recruiting sessions.
In 2024, our Abilities@Assurant ERG hosted a Neurodiversity
Panel, offering perspectives of neurodiverse employees andcaregivers as we look to build on our awareness and support
for the neurodiverse community. Outside the U.S., we are also
partnering with two firms in Argentina to help neurodivergent
individuals find job opportunities. In addition, Assurant
President and CEO Keith Demmings signed the Disability:IN
CEO Letter on Disability Inclusion, which commits tobenchmarking the disability inclusion journey with the
Disability Equality Index. This index is designed for companies
and their senior leaders to build inclusive, accessible,
and equitable workplaces.
Leveraging our DE&I Strategic Partnerships is another key
way that we are focused on development opportunities forunderrepresented groups, touching upon both our Workforce
and Marketplace pillars. In 2023, employees participated invarious leadership programs with dedicated DE&I organizations
such as Hispanic Alliance for Career Enhancement (HACE),
Executive Leadership Council (ELC), the National African
American Insurance Association (NAAIA), and Leadership
Education for Asian Pacifics (LEAP).

Appendix2024 Sustainability Report

In 2024, we have expanded those partnerships to also
include the National Diversity Council, Out & Equal, andAscend as we look to extend and deepen our professional
development opportunities and networking opportunities
for our ERG leaders and members in addition to our global
talent programming.

13

Introduction

A Thriving Society

Workplace
Our workplace culture is viewed by both internal and external
stakeholders as a differentiating factor for Assurant. As
employee expectations continue to increase, we work tomaintain our focus on topics such as DE&I, competitive wages,
pay equity, and mental health. Elevating the voices offront-line workers and further developing a talent strategy andbenefits packages that meet their needs is critical for Assurant’s
strategic success.
A core part of how we apply our DE&I strategy is throughsupporting the development of underrepresented groups andcreating learning opportunities that promote allyshipand understanding.
In 2023, we hosted two Diverse Perspectives programs,
which highlighted speakers across a variety of DE&I topics,
to coordinate with the launches of our two new ERGs. These
events, “A Diverse Perspective with Disability Advocate Ali
Ingersoll” and “Celebrating LGBTQ+ Perspectives & Allyship,”reflected our company values and created valuable learning
experiences. Over 1,400 employees attended the Ali Ingersol
event, and over 1,000 participated in the LGBTQ+ allyship
discussion. These programs provide a forum for various
viewpoints and experiences to be discussed with peopleof different backgrounds and, over the last several years,
consistently attracted strong employee participationand engagement.
DE&I training helps our global employees deepen theirunderstanding of others while introducing skills and behaviors
that lead toward a more inclusive work environment. In 2023,
we offered DE&I courses in our online learning platform suchas Allyship, How to Give Feedback Across Cultures, and How
to Use Pronouns in Everyday Language. The course topics
align with our ERG focus areas of gender, abilities, cultural

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report14

diversity, veterans, and LGBTQ+, as well as the universal
topic of intersectionality. We continue to offer unconscious
bias training to explore how differences connect people andexpand diversity of thought. All new employees are required
to complete unconscious bias training and new managers are
required to take a course on managing with inclusion within
their first 90 days of employment. In addition, all employees
have 24/7 access to a virtual mentor platform in all Assurant
languages, providing a range of practical tools and resources
to help address unconscious bias.
Our DE&I training and development strategy spans across
our organization and is embedded in our enterprise training.
For example, we have enhanced training on non-discriminationand topics specific to gender identity and sexual orientation.
In 2023, Assurant required employees to complete annual
anti-sexual harassment training, in addition to a Codeof Conduct course that includes content on DE&I
and anti-harassment.

Best Employers
for Diversity 2023
by Forbes

World’s Top Companies
for Women 2023
by Forbes

Best Place to Work
for LGBTQ+ Equality
by Human Rights Campaign

Allyship is essential for promoting
a culture of inclusion and serves as
the basis for supporting long-term
growth and change. It’s about
recognizing privilege, dismantlingbarriers, and nurturing anenvironment where every voice isheard and every person is seen.”
Suzanne Shepherd
SVP, GLOBAL COMMUNICATIONS & SUSTAINABILITY

Introduction

A Thriving Society

Employee Resource Groups
Inclusion and belonging are central tenets of our culture,
and we continue to find new ways to embrace them throughour ERGs, which nurture different perspectives across theworkforce that enable a sense of belonging and community andhelp to create opportunities for connection. Assurant’s ERGs
are voluntary, employee-led groups open to all employees,
inclusive of allies, and chaired by our executives. ERGs help
employees feel empowered to raise topics that are important tounderrepresented groups, which allows us to spark innovation
through diversified thought.
In 2023, we launched two new ERGs:••

Pride@Assurant focuses on the global LGBTQ+ community
and allyship, offering a forum to connect while fostering
inclusion and opportunities for collaboration acrossthe organization.
Abilities@Assurant aims to foster an inclusive
environment where employees of all abilities are supported,understood, and valued. The group works to reduce stigma
surrounding visible and invisible disabilities, while embracing
the unique role of caregivers.

These two new additions bring our total number of ERGs tofive. Our other ERGs are: Mosaic@Assurant, which amplifies
culturally-diverse voices; Veterans@Assurant, which supports
military employees and their families; and Women@Assurant,
which supports women with their personal and professional
growth. All of our ERGs provide professional development andengagement opportunities to support Assurant’s DE&I strategy.
Assurant’s ERGs are a key connector to Assurant’s culture,amplifying voices of underrepresented groups during various
DE&I heritage months, observances, and other engagement
events. ERGs also work together to bring a DE&I focus to ourcommunity work and have cultivated connections with various

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

15

internal centers of excellence to build bridges between
well-being, total reward, and professional development.
As we look ahead, our ERGs will continue to further scale
and mature with expanded learning opportunities, professional
development programs, community effort initiatives, andcross-ERG collaborations.

More than 1,000
Total active employee membership across five ERGs

500

Employees engaged to participate in ERG-led DE&I
professional development courses with topics suchas self-advocacy, networking, and leading with anintersectional lens

1,000

Employees attended ERG events in 2023

Marketplace
Diversity and inclusion (D&I) fosters innovation and creates
growth opportunities for individuals and our business, whichis central to The Assurant Way. This commitment includes our
supplier base, and we believe they should also represent thepeople and communities in which we serve.

Supplier Diversity and Inclusion
Through our Supplier D&I program, we seek to achieve
year-over year growth of diverse suppliers by more fully
integrating and providing opportunities in the procurement
process for certified small businesses owned by women,
LGBTQ+, military veterans, people with disabilities, and otherhistorically underrepresented racial and ethnic groups.
Our employees are expected to be inclusive as they identify
and select the best partners to help our company succeed
in alignment with our company strategy.
Each year, we track our progress and expand representationof certified diverse suppliers. Our efforts have paid off: by theend of 2022, the program had more than doubled output,
spending nearly $100 million with diverse-owned businesses,
outpacing our 2025 target by three years. We attribute thissuccess to engagement from Assurant leadership and business
unit stakeholders, our dedicated Supplier D&I team, andstrategic sourcing.

Introduction

A Thriving Society

In diverse supplier Tier 1 spend, up 15 percent from 2022
Tracking Our Progress — Supplier Diversity

Diverse Supplier
Tier 1 Spend1

A Stable Climate

Responsible Business

DE&I Strategic Partnerships$115 million
MetricA Circular Economy

2021

2022

2023

$66 million$100 million$115 million

In 2023, we had year-over-year Tier 1 growth, driven by Supplier
D&I team collaboration with business unit leaders to establish
opportunity areas and ensure diverse/small business suppliers
were included in competitive sourcing events. In this timeframe,
the largest area of growth was newly discovered diverse spend
from the automotive business unit.

Assurant is committed to establishing strategic partnerships
with external organizations that are aligned to our DE&I
mission — a core component of our Marketplace pillar. These
partnerships are driven by Assurant’s DE&I strategic pillars,
allowing us to enhance our offerings in the areas of Talent(Workforce), Employee Education and Inclusion (Workplace),and Community Engagement (Marketplace). These partnerships
offer opportunities to help Assurant:•

Increase the retention, development, and engagementof our diverse workforce.

•

Enhance access to best practice DE&I resources
and benchmarking.

•

Build brand awareness and trust with employees,
the community, and external stakeholders.

In 2023, we aligned our DE&I Strategic Partnerships to ourrelevant ERG focus areas — gender, disability inclusion,and underrepresented minorities. We also engaged thesepartnerships with an intersectional approach to consider theunique experiences of underrepresented employees withrespect to intersecting identities based on race, ethnicity, sexual
orientation, gender identity and expression, and disability.
Approximately 50 employees from various lines of businessparticipated in professional development or leadershipprograms with the following partners:

1

Tier 1 suppliers are diverse-owned businesses that Assurant pays directlyfor goods and services. Tier 2 suppliers are diverse-owned businesses thatreceive payment from Assurant indirectly, via a non-diverse supplier as a
subcontractor or agent.

Appendix2024 Sustainability Report•

National African-American Insurance Association (NAAIA)•

Leadership Education for Asian Pacifics (LEAP)•

Korn Ferry Leadership U for Humanity via NAAIA

16

In 2023, we also partnered with Catalyst, Disability: IN,
Advancing Women Executives (AWE), PathBuilders, the Human
Rights Campaign (HRC), and numerous other organizations
for volunteer/community engagement focusing onunderrepresented groups.
Moving forward, we continue to evolve our DE&I StrategicPartnership strategy as we mature our DE&I program to ensure
these partners fit our needs and the underrepresented groups
we want to support.

LOOKING AHEAD
Assurant is positioned to transition beyond the foundational
phase of our supplier D&I program to a more advanced phase
where growth rates are expected to be more measured after
several years of significant increases. We’ll continue to review areas
such as spend disparity among diverse groups and categories
and to evaluate additional success measures. In addition, we willcontinue collaboration with internal Assurant teams to focus on
obtaining reporting from our critical suppliers and consider what
opportunities are appropriate to pursue outside of the U.S.
In 2023, Tier 2 spend was down due to a drop-off in reporting fromour suppliers and a reduction of spend by suppliers that did report.

•

The Executive Leadership Council (ELC)

Moving forward, we will continue to focus on engaging our critical•

Hispanic Alliance for Career Enhancement (HACE)

through our supplier agreements.

suppliers and work with our Sourcing team to encourage reportingIntroduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

17

Tracking Our Employee Population— Diversity and Inclusion1

Strategic Partner Spotlight:
Atlanta Women’s Foundation(AWF)
Assurant partners with the Atlanta Women’sFoundation (AWF), an agency whose mission
is to catalyze change in the lives of womenand girls. This mission is aligned with ourcommitment to empower women to be
successful. Through our sponsorship of the
AWF’s Inspire Atlanta Program, we support
the development of women personally,
professionally, and philanthropically. Overthe years, several key women leaders haveparticipated in the program, spanning roles
within our People, Finance, Technology, andOperations organizations.

Workforce Metric

2021

2022

2023

Global Headcount

15,60013,70013,600Global Region

Frontline employees are predominantly hourly roles such as customer care,claims administration, mobile repair, and logistics.

3

Managerial employees are predominantly salaried employees engaged
in an array of business and support functions.

4

Previously, voluntary and involuntary turnover (excluding any significant
restructuring actions) were incorporated in our definition of employer
turnover. As of the 2024 Sustainability Report, Assurant will now report
employee turnover including voluntary turnover only. We believe thisupdated approach provides better insight into the programs and actions we
can take as an organization to impact employee sentiment and engagement.

5

Global Gender Diversity definitions are based upon Bloomberg
Gender-Equality Index (GEI) KPIs.

2023

Women

43%

44%

44%

43%

44%

45%

Managerial-Level Diversity (U.S. Only)

80%

77%

Race/Ethnicity (URM)

Latin America

5%

7%

9%

Management Committee Diversity

Europe

9%

10%

10%

Women

20%

18%

15%

Asia Pacific

2%

3%

4%

Race/Ethnicity (URM)

0%

18%

23%

Board Diversity

Employee Workforce Segments
Frontline (Grades 1–9)2

69%

64%

63%

Women

25%

31%

31%

Managerial/Leaders(Grades 10+)3

31%

36%

37%

Race/Ethnic (URM)

25%

23%

31%

Overall Attrition4

20%

21%

15%

Frontline Attrition (Grades 1–9)

25%

27%

19%

Grades 10 and above Attrition(Managerial / Leaders)

8%

9%

6%

7 years

8 years

8 years

Women

54%

60%

60%

Women (Managerial)

42%

43%

43%

Women

55%

62%

62%

Race/Ethnicity (URM)

54%

53%

54%

Global Gender Diversity5

2

2022

84%

Employee Tenure – Overall

The drop in Global Headcount from 2022 to 2023 had corresponding
impact across all metrics in this table.

2021

North America

Employee Tenure

1

Workforce MetricWorkforce Diversity (U.S. Only)

Our employees span a wide range of roles and possess an arrayof skills to foster a diverse, equitable, and inclusive workforce
that reflects the clients, customers, and global markets weserve and support. As of December 31, 2023, approximately
63 percent of our employees were frontline workers, inclusiveof hourly roles such as customer care, claims administration,
mobile repair, and supply chain. The remaining 37 percent werein managerial roles, inclusive of salaried employees engaged in
an array of business and support functions.
We continue to promote a diverse and inclusive workforce
across all levels of the company in support of our businessstrategy. As of 2023 year-end, 60 percent of our global
workforce identified as women. In the U.S., our largest market,
women accounted for 62 percent of employees while other
underrepresented minority groups accounted for 54 percent ofour domestic workforce.
In 2023, our global workforce presence continued to grow.
While 77 percent of our employees were in North America, we
continue to expand our presence in key international markets

Introduction

A Thriving Society

across Asia Pacific, Latin America, and Europe. As part of ourtalent strategy, we have established Global Capabilities Centers(GCCs), or global talent hubs in key markets, to leverage our
global scale and access to diverse and best-in-class talent.
We believe this advances our operating model, creates new
capacity for client growth , fosters innovation, and enables
talent to focus on customer experiences in key markets.
This past year, we continued to mature our GCCs in key markets
in Latin America and Asia Pacific and we expect to continue toscale this model in the years ahead.
Effective January 1, 2024, Assurant’s Management Committee
reflects increased racial or ethnic diversity, with 25 percent
identifying as racially or ethnically diverse as well as 17 percent
women. As of May 23, 2024, the company’s Board reflects anincreased overall diversity, with 36 percent now identifying
as gender diverse and 27 percent identifying as racially or
ethnically diverse. This includes five diverse directors who holdour Board Chair and various committee Chair roles.
As detailed in Assurant’s Corporate Governance Guidelines,
the Nominating and Corporate Governance Committee of
Assurant’s Board of Directors (Board) appreciates the valueof Board diversity and is committed to including womenand minority candidates in the pool of qualified candidates
from which Board nominees are chosen. When evaluating
the recommendations of the Nominating and Corporate
Governance Committee, the Board considers whether individual
directors possess a diversity of background including age, race,
gender and ethnicity, geographic location, and meaningfulexperience, independence, leadership, integrity, accountability,
informed judgment, financial literacy, mature confidence,
interpersonal skills, and high performance standards. Effective
May 23, 2024, the company’s board reflects a strong overall
diversity, with 36 percent identifying as women and 27 percent
identifying as racially or ethnically diverse. This includes five
directors who hold our Board Chair and various committee
Chair roles.

A Circular Economy

A Stable Climate

Responsible Business

For full-year 2023, our global voluntary turnover rate was 15
percent, reflecting our blended workforce of frontline andmanagerial roles; turnover for managerial and salaried roles
was 6 percent, and turnover for frontline employees was
19 percent, which is typically higher given the nature of theroles. The voluntary turnover rate for both managerial andfrontline employees improved by three and eight percentage
points, respectively, year-over-year. Overall, this is attributed
to ongoing actions to identify and remediate talent risks
and enhance the employee experience, as well as signs ofstabilization in select labor markets.
For the third consecutive year, we have made our annual
consolidated EEO-1 report publicly available. We believethat public disclosure of our U.S. workforce information isimportant for accountability and increased transparency related
to progress over time. Assurant’s Consolidated 2022 U.S.
EEO-1 Report is available here. We anticipate publishing our
Consolidated 2023 U.S. EEO-1 Report in July 2024.

Sustainable Procurement
Extending our sustainability objectives to our value chain
creates even more impact. To do so, we develop supplier
programs, partnerships, and practices that support the
integration of sustainability considerations into global
procurement and sourcing activities.

Engaging Suppliers
We launched a Sustainability Supplier Assessment program andhave engaged over 100 supply chain partners on ESG issues
that matter to our company. With third-party support, we arein the process of completing initial outreach and identifying
reporting gaps. In 2024, we will review the assessment results,
other independent ratings, and information published directly bysuppliers to identify sustainability performance gaps and risks.

Appendix2024 Sustainability Report18

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

19

The assessment provides an important tool for dialogue with our
suppliers on key sustainability topics to more fully understandopportunities for improvement and existing challenges. We
believe that increased understanding and communication
will lead more suppliers and supply chain vendors to actively
integrate sustainability into the way they do business.
Another way we intentionally integrate our sustainability
practices across our value chain is Assurant’s Supplier Codeof Conduct, which establishes expectations for our suppliers.
These include ethical conduct, human rights and labor
standards, environmental practices, and conducting businesswithin our sustainability framework and commitments.
We require that our suppliers operate in full compliance withall applicable laws and regulations and in accordance with theprinciples of the Supplier Code of Conduct.
In the years ahead, we will continue working with our suppliers
to help them integrate sustainability considerations into
their processes.

LOOKING AHEAD
DE&I is a journey we are committed to taking now and into the
future. Moving forward, the DE&I team is actively working toadvance its global efforts, focusing on our DE&I strategic pillars andenhancing available programming to increase employee inclusion.
Each year, we find new opportunities to live our DE&I values and todeepen our understanding of each other. Moving into 2024, we will:• Finalize the DE&I Long-term Ambition Roadmap defining ourview of what success looks like in the future, including how wemeasure progress over time .

• Continue to showcase relevant and thought-provoking

discussions through our Diverse Perspectives programming.

• Sustain our Employee Resource Group (ERG) momentum.

• Expand DE&I accessibility practices through partnerships withinternal and external organizations.

• Continue to drive our programming and participation using our

employee voices while also looking to complement our talentdevelopment practices to build more diverse talent pipelines.
We will also lean into the importance of allyship, the act of lifting up
others, by developing opportunities to become a better ally throughlearning and understanding about the cultures and experiences ofothers. At work, this means breaking down barriers, overcoming biases
that prevent all employees from having equal opportunities, andsharing in meaningful dialogue that can help educate others and foster
ways in which our colleagues know they are valued and respected forbringing their full selves to work.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

20

Talent and Engagement
At Assurant, we support the connected world and help ourclients to deliver new and innovative products and services tomore than 300 million customers daily. Our people make thishappen as they bring our values, purpose, and commitments tolife every day.
We promote a strong culture that engages employees andsupports growth, innovation, and business performance.
We believe in the importance of recognizing and rewarding
performance and empowering and motivating employees tosucceed personally and professionally. In January of 2024, our
new Chief People Officer was appointed and will continue to
implement his vision for a global talent strategy in this role.

Assurant’s success is driven by ourtalent and our culture that enables
our people to lead, thrive, and betheir best. Our commitments andvision unite the company globally,and propel Assurant’s talented
employees to innovate.”
Subhashish Sengupta
CHIEF PEOPLE OFFICER

Employee Engagement
Our employees play a critical role in our success, and we haveprograms in place to get their input. AssurantPulse is ourenterprise-wide employee listening program that provides
opportunities for anonymous feedback and offers insight into
employee sentiment. It measures engagement using Employee
Net Promoter Score (eNPS).
In 2023, we completed our third annual global survey, withquestions related to culture, DE&I, learning and development,compensation, benefits, ethics, how our employees
experience our Assurant values day-to-day, and recognition.
Results highlighted:•

Our culture is a differentiator.

•

Our employee base continues to demonstratestrong engagement.

•

Managers continue to demonstrate care for theirteam members.

•

Managers consistently provide support for people to do theirjobs, while prioritizing open and honest communication.

•

Overall engagement, goal setting, management support, anddiversity and inclusion continue to be areas of strength.

Areas of improvement included identifying career development
opportunities and managing workload. Addressing theseareas will be a multi-year journey and we have already begun
to respond in several ways, such as rolling out a new internal

career site, Udemy, and launching Virgin Pulse, a digital toolthat promotes ways for employees to focus on their healthand well-being.
We recently launched our 2024 listening session and willcontinue to track progress against our prior year baseline andmeasure the results of the actions implemented to address theevolving needs and expectations of our employees.

2023 ASSURANT PULSE HIGHLIGHTSOver 87%

workforce participation, up 7 percent from 2022

44

eNPS score, an increase compared to 2022 score and at or
above industry benchmarks

Introduction

A Thriving Society

As feedback is an engine that enables greater innovation andbusiness performance, we have several programs and forums
to address the evolving and diverse needs and expectationsof our employees. For example, Connect Live is a monthly
all-employee meeting that provides an opportunity for our
global workforce to hear from our leaders on key businessupdates and includes an open Q&A. We know our employees
value direct and routine dialogue, and forums such as this areanother important way in which we can share updates and hear
what is top of mind for them.

Engagement Champion Teams
While the majority of our employees work virtually full-time orpart-time, we have championed a hybrid approach to develop
teams, support our culture, and spark innovation. Our hybrid
work model remains a key competitive advantage to support
the evolving needs of our customers and employees and ourEngagement Champion Teams (ECTs) play an important rolein helping employees stay engaged and connected regardlessof location. These teams are focused on leading efforts that
activate our culture, advance business priorities, deepen
community partnerships, and strengthen well-being. In 2023,
we evolved our ECT structure and strategy to meet the needsof employees where they are and created a central, global
engagement hub to increase awareness and accessibility toresources, opportunities, and ways to get involved.
Another meaningful contribution of ECTs is encouraging
community engagement and volunteerism in our communities.
An example includes ECT Canada’s Pink Shirt Day, which
promotes anti-bullying.

A Circular Economy

A Stable Climate

Responsible Business

Appendix21

2024 Sustainability Report

ENGAGEMENT CHAMPION TEAMS284

ECT leaders across 35 teams globally,
including four fully-remote ECTs

Over 660

total activities planned(153 onsite, 175 virtual, and 338 hybrid)

60

Tracking Our Progress— Employee Engagement
Metric

2021

2022

2023

charities supported

eNPS score

38

37

44

Over 87,000

Engagement Champion
Teams – leaders

250

250

284

Engagement Champion
Teams – teams

41

35

35

volunteer hours

LOOKING AHEAD
In 2024, ECTs will expand their impact by strategically aligningmembers of the Assurant Leadership Team to each ECT. This will
provide additional opportunities to interact with leaders, cultivate
connections, and reinforce a sense of belonging and inclusion todrive better outcomes for our people, business, and communities.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

22

Recruitment and Talent Acquisition
We view talent acquisition through a DE&I lens and have ramped up efforts in several areas to ensure that we are recruiting talentfrom diverse communities and building a more inclusive talent pool. By adopting a hybrid work model and offering more remote
opportunities, we have been able to create more competitive postings and attract a more robust and higher caliber candidate
pipeline. In 2023, we also refreshed our Internal Career Site, making it easier for employees to search jobs and apply quickly, accessresources, and set job alerts.
Our talent recruitment initiatives include strategic and educational partnerships with universities and organizations.

MEXICOU.S.

In 2023, we focused on strengthening key pipelines. Here are some highlights from around the globe:• Updated talent acquisition• Participated in theprocedures to ensure they
are inclusive for people
with disabilities.

• Deployed a disability

ARGENTINA• Partnered with expert

neurodiversity organizations
to educate employees aboutautism and begin recruiting
neurodiverse employees
in 2024.

• Adjusted onboarding

and hiring process to
be more inclusive andaccessible to all.

AUSTRALIA/NEW ZEALAND(ANZ)• Strategically developed

our go-to-market strategy,building connections with
passive talent that aligns
with our growth agenda forthe region.

• We have three womenon our Senior Leadership
Committee for ANZ.

INDIA

JAPAN

• 25 percent of hires• Leveraged an external job• Through the Data Analytics• Through the global Data

were sourced throughemployee referrals.
internship program, weonboarded nine interns andplaced them directly frominstitutions such as National
Institute of Technology (NIT),
Trichy, and NIT, Raipur,
among others. Notably,
three of last year’s interns
converted to full time roles.

awareness and sensitivity
training programfor all employees topromote understanding
and empathy.

board to reach junior-levelcandidates directly.
Analytics internshipprogram, we onboarded thefirst intern for Japan’s Data
Analytics team.
U.K.
• Developed active

partnerships with Womenin Tech, Women in Banking
and Women in Finance.

• Leveraged technologythat decodes bias fromjob descriptions.

Middle Tennessee State
University Mechatronics
Career Fair and sponsored
Capstone projects.

• Sponsored a resume review

and career fair prep event at
Georgia Tech.

• Employee participation andleadership in the YELLS(Youth Empowerment
through Learning, Leading,and Servicing) program,which provides community
support and mentoring in
multiple areas including
Career Readiness for highschool students.

• Created more visibility

around accommodation
requests, as well as
partnered with the National
Diversity Council tohire interns.

Introduction

A Thriving Society

Beyond diversifying pipelines, we also aim to strengthen our
recruiting and talent practices in other ways. To identify andremove inherent biases, we offer enterprise-wide diversity
training and have established diverse slate and interviewing
requirements for all managerial and above job openings. We
have adjusted our hiring process to be more inclusive andaccessible for all. We have also dedicated resources to help us
build more inclusive talent slates.

A Circular Economy

A Stable Climate

Responsible BusinessAlso last year, we engaged an external partner to assess the
skills and strength of the overall Management Committee
succession pool. The Board and the Compensation & TalentCommittee annually review the CEO succession plan andsuccession plans for other senior executives, which includes
emergency successors for each role, with the goal of ensuring
we have the right leadership in place to execute the Company’s
long-term strategic plans.

Appendix2024 Sustainability Report

23

LOOKING AHEAD
In 2024, we will continue to refine our operating model tosustainably deliver on our global hiring and talent needs andimpact performance, results, and experience by:• Prioritizing talent initiatives to support global growth,

innovation, and operational excellence.

• Helping employees grow their skills, capabilities, careers,

Succession Planning
Succession planning and building diverse leadership pipelines
for our most critical roles across the organization are importantelements to ensure we sustain profitable growth. We assess theperformance and potential of current incumbents, identify andassess potential successors, and create targeted development
plans to strengthen the preparedness and diversity of ourtalent pipeline. Annually, we conduct a comprehensive talentreview to discuss potential successors of our Management
Committee and other key leadership roles, as well as a broader
group of top talent as we look to ensure better visibility into ourstrengths and opportunities for the most critical roles.
In November 2023, we realigned our executive team to support
the execution of our growth strategy with the appointment of
Keith Meier as Chief Financial Officer and Francesca Luthi as
Chief Operating Officer. Also, we expanded our Management
Committee, effective January 2024, to broaden leadershipexpertise and depth in the areas of financial, human capital, andtechnology strategy. These appointments further underscoredour deep talent pool and robust succession bench.

and impact.

Strategic Learningand Development• Reinforcing belonging and inclusion.
• Strengthening key talent pipelines.

Talent is at the core of everything we do. As such, we are keen
to build and empower diverse teams that can help us reach ourgoal of helping people thrive in a connected world.
In 2023, we embarked on a multi-year journey to reset ourlearning and development strategies and launched Leading the
Way to help unlock potential at all levels.

Through Leading the Way, we’re investing in our people tounlock potential and equip the business with the talent
wetoE Wsucceed– today and in the future.
L
E A Dneed
ING THAY
Our Leading the Way portfolio is designed to help our people:
Know Assurant,
Your Role, and Your Self

Build Capabilities andFuture Readiness

Know Assurant

Know Your Self

Manager Capabilities

•

•

•

•
•

The Assurant Way
All About AssurantInternal Careers Site•••

Know Your Role••

Onboarding
Job-Specific

Own Your Career
Assessments
Coaching
360s

•
•
•
•

Core Development - Build &Empower Diverse, Winning Teams
Core+ Boosts (electives)
Managing in the Law
New People Manager Program
Aspiring People Manager
Program

Leadership Capabilities
•
•
•
•
•

Leading @ the Top*
Emerging Senior Leader
Program*
C-Suite Academy*
Power Up*
Leadership U for Humanity*

Expand Networks andCollaboration with others

Networking & Collaboration••••

Peer Groups
Mentoring Toolkit
Mentorship Program*
Team Effectiveness*

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessLeading the Way aims to grow skills, capabilities, and careers
across three levels: employees, people managers, and seniorleaders. It includes a wide range of programs and solutions,
including new hire onboarding, mentorship, career anddevelopment planning, managerial training, internal mobility,
pipeline programs, and more. All employees have accessto online and classroom courses across a wide spectrumof job-specific compliance, business, technology, personal
effectiveness, and management/leadership topics through
Assurant-developed and vendor-supported courses.
In 2023, we designed several programs for managers:
•

•

•

•

People Manager Core Development consists of online
and facilitated sessions accessible to all 2,300+ People
Managers globally offered in multiple languages. In 2023,
over 1,700 attended a facilitated session and 2,600
completed online courses.
New People Managers is a six-month program for newly
promoted and newly hired people managers. Launched in
2024, the course provide essential tools, resources, andfoundational skills required to succeed in the role.
Aspiring People Manager Program is a 20-hour, selfpaced course that introduces the role of People Manager.
In 2024, this program was made available to all interested
employees with manager support.
Learning Boosts are opportunities to extend learning.
An example is our internal mentoring program, which
provides small group mentoring to address shareddevelopment goals.

Appendix242024 Sustainability Report

Tracking Our Progress — Learning and Development
MetricTotal hours
Hours of training per employee

2021

20221

2023

61,144

159,460

151,949

3.9

11.6

11.2

95%

95%

97%

2

Employees receiving an annual
performance review
1

In 2024, Assurant identified a calculation error for 2022 that understatedthe hours of training per participating employee metric. The 2022 value
listed in this table has been corrected.

2Starting in 2024, we are now reporting hours of training per FTE vs. hoursof training per participating employee. Numbers for 2021–2023 have been
updated to reflect this calculation.

In 2023, new and expanded tools and resources were launched
for employees and we are seeing broader search and utilizationin 2024.
LOOKING AHEAD
Based on insights gathered from AssurantPulse, we aim to build on
our momentum with Leading the Way and set a goal of improving
our career growth eNPS by double digits by 2025. To achieve thisgoal, among other things, we will focus on:• Supporting career planning and development and empowering

employees to own their careers.

• Launching an Emerging Senior Leader Program to equip top

talent for senior leadership roles.

• Expanding our assessment and coaching solutions to gain

valuable insights and build new behaviors and capabilities
that boost individual skills, confidence, and motivation to
perform better.

• Expanding our internal mentorship program.
• Launching Peer Groups to support people managers in sharing

best practices and overcoming challenges in real-time.

• Equipping employees with information on Assurant’s AI policies

and how they play a role and can get involved.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Shaping the Future
Assurant also trains employees on role-specific skills that range from customer service to policy training tonavigating systems. In addition to the programs below, we offer additional training programs in various functions
and businesses specific to their needs.
Internship Program
Assurant offers an internship program for current
students, individuals with undergraduate or
graduate degrees, and others. The program isavailable globally in both the summer and year
round in areas such as Sales, IT, Data Analytics,
Finance, Legal, and Marketing.
Advancing Technical Training
To ensure that we remain agile, adaptable, andwell-prepared for the challenges ahead, we invest in
the business and technical skills of our employees.
Front-Line Onboarding Experiences
Our robust onboarding experiences are designed
to equip new hires with role-specific skills. Frommastering customer service techniques tounderstanding complex policies and navigating
our internal systems, these ensure new hires areequipped to create amazing customer experiences.

Equipping the BusinessWe update our training programs on a continuous
basis to meet the demands of a rapidly evolving
business landscape. Our upskilling initiatives focus
on equipping our workforce with the skills needed tosupport new and emerging business requirements,
including automation, digital systems adoption, change
management, and skills for the future.
Instructional Design Tools
We leverage cutting-edge tools to support employees
to grow and develop. These tools help us create
engaging learning experiences, map out effective
training programs, and ensure alignment with ourbusiness goals and priorities.

Appendix2024 Sustainability Report25

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

26

Health and well-being
Women Investingin their Future
Healthy employees are happy employees. Happy employees
lead to greater satisfaction, productivity, and innovation.
Because the health and safety of our employees is a toppriority, we are committed to creating an environment that
promotes health and well-being at every turn. This includes
our Total Rewards and Well-being program that encompasses
a multitude of well-being benefits and resources to meetthe needs of our diverse workforce. We also hold Well-being
Discovery Sessions throughout the year, delivering feedback
that helps us shape our future well-being offerings.

Creating Strong Pillars
of Well-being
In 2023, we launched Virgin Pulse, a customizable well-being
platform and app (in multiple languages) to help employees
reach their well-being goals and build positive habits. The
platform enables employees to track progress and provides
activity challenges and rewards to help them stay accountable.
The platform was initially rolled out for U.S. employees in 2023,
followed by a global launch in 2024.
We regularly benchmark our benefits and well-being programs
against companies of similar size and industries to ensure
our offerings remain competitive. We also solicit employee
feedback on the evolving needs of our workforce. For example,
we conducted employee focus groups that helped validatethat recommended plan changes for 2023 met the needs ofour diverse workforce, particularly around predictability andaffordability of health care costs.

In 2023, the employee resource group
Women@Assurant collaborated with Assurant
partner MetLife to hold a workshop for all
employees that covered information on investing,such as budgeting, tax diversification, investment
options, and estate planning. Over 250 employees
attended the event.

Additionally, we introduced several enhancements to ourbenefits program starting in 2024, such as increased HSA/HRA
employer funding, expanded plan offerings, and more affordable
virtual care and mental health access. Assurant also rolled out
an HR AI virtual assistant called ERIN for easy access to routine
questions, with the goal of improving the employee experience.

Assurant offers a diverse range of benefits under four Live Well pillars: Physical, Emotional, Financial, and Social.
PhysicalEmotional

FinancialSocial• High-quality preventative care

• Mental health support• Resources for saving, investing,• Volunteer opportunities andand general health care.
• Customized care for uniqueconditions or situations.
• Health guides to navigate careand benefits.
• Resources and access toand behavioral healthresource management.
• Digital tools to build

mindfulness.

and financial planning.
• Resources to save on

healthcare costs andeveryday expenses.

• Sleep support.

• Planning for the unexpected.

• Global Employee Assistance• Assistance for parents

pre-pregnancy, maternity, andProgram, which offers a wide

post-partum care, as well as

variety of free, confidential

parenting support for hopeful,resources to support emotional

expecting, or new parents,

well-being for employees andno matter their gender.

their family members on topics
such as stress and anxiety,family dynamics, dealing with acrisis, bereavement, and more.

and caretakers.
• Continuing education and aid.

charitable matching.
• Emergency financial assistance.
• Engagement opportunities with

Assurant colleagues.
• Paid volunteer time off.
• Personal time off.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Assurant’s well-being program, Live Well, focuses on four pillars
to support employee needs and priorities as they shift overtime: physical, emotional, financial, and social. In 2024, we haverenewed our focus on the emotional and financial well-being
pillars, and are becoming even more proactive about creating
enterprise-wide team-based activities throughout the year.

Pay Equity
Assurant is committed to pay equity. We commit to identify andpromote best practices in compensation, hiring, and careerdevelopment; to develop strategies to reduce unconscious bias;
and to make hiring and compensation decisions that promote
pay equity.
Our compensation practices and programs consider a variety offactors designed to set fair and equitable compensation levels.
We take a holistic approach to evaluating and aligning roles
with compensation levels based on job responsibilities, market
competitiveness, geographical location, strategic importanceof roles, and other relevant factors. We periodically evaluate
our compensation practices, annually report out on pay equity
to the Compensation and Talent Committee, and for the last
several years have engaged in a multi-step process to ensurethat we are equitably compensating employees with similar
job responsibilities.
Results from our last review, completed in 2023, which
examined base pay for U.S., U.K., Argentina- and Canada-based
employees, confirmed that we are fairly administering pay andsee no evidence of systemic and material pay equity issues
across demographic groups for substantially similar roles. In
addition, we evaluated short-term incentive pay percentage
ranges for the U.S. population enrolled in the short-term
incentive plan and determined that those are fair and equitable.

Appendix2024 Sustainability Report27

In 2024, we updated our annual compensation process tobetter empower managers to make more holistic compensation
decisions through a stronger link to pay for performance, which
adjusted the timing of our compensation process. As a result,
this pushed the timing of our annual pay equity study, which
we expect will be completed in the fall of 2024. We remaincommitted to remediating any significant pay disparities wemay discover.
We also continue to monitor and adjust market wages asnecessary to ensure we provide competitive wages consistent
with our ongoing compensation practices. We remaincommitted to investing in our people through competitive
rewards and development opportunities. We continue toreward high performers and invest in merit increases, allocating
more funding to front-line employees in recognition of thedisproportionate impact of the current challenging economic
environment. We have advanced our commitment to pay
transparency, particularly in North America, by providing
employees with base salary ranges for their role and grade
beginning in 2023.

LOOKING AHEAD
In 2024, we will renew our focus on the emotional and financial
well-being pillars, and become even more proactive about
encouraging and creating team-based activities throughout theyear. We will continue to assess additional opportunities acrossTotal Rewards and Well-being to help attract and retain top talent.
In addition, our Global Compensation Team will continue using
research and analytics to support and enhance our equitablecompensation programs.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessCommunity Giving and Volunteering
Supporting and celebrating our communities is one exampleof how we live The Assurant Way. Around the world, ouremployees and our company find opportunities to make apositive impact and help our communities thrive. This includes
an employee choice giving campaign, a Matching Gift Program,and volunteerism. Across our company, employee volunteer
teams supported by the Assurant Foundation are engaged inlocal community initiatives focused on protecting, connecting,and inspiring. This work is facilitated by our global Assurant
Cares, a community engagement platform used to connect,
support, measure, and report ways employees and Assurant
are engaged and investing in the communities we serve.

Volunteer Initiatives
We support our employees in finding ways to harness their skills,
time, and resources to serve local communities and to address
issues they find meaningful.
Moving to Fight Hunger
Moving to Fight Hunger is Assurant’s largest annual volunteer
initiative, which challenges employees to invest in theirwell-being while also doing good in the world. Last year
2,500 Assurant employees logged over 195,000 miles to raise$150,000 for Move for Hunger, an organization that aims
to fight hunger and reduce food waste. This equates to
380,700 meals to families and individuals facing hunger andfood insecurity in the U.S. and Canada.

Pro Bono Program
In partnership with the Assurant Foundation, Assurant’slegal team launched a Pro Bono Program to strengthen ourcommitment to equality and addressing societal issues. In
2023, 18 attorneys participated in the program, volunteering
190 hours.
Habitat for Humanity's Home Ownership Initiative
In 2023, 260 Assurant employees donated over 2,000 hours
to build nine homes in U.S cities including Miami, FL; Florence,
SC; Atlanta, GA, St. Petersburg, FL, Springfield, IL; and Chicago,
IL. Seven of the nine home builds supported black families
through Habitat Humanity’s Black Home Ownership initiative,
which aims to dismantle the systemic bias that permeates
U.S. home buying, home financing, and exclusionary zoning
practices, which have prevented generations of black families
from accessing the intergenerational wealth-building potentialof homeownership.
Good360 Hygiene Kit Packing Event
In partnership with the Assurant Foundation, theWomen@Assurant Employee Resource Group (ERG) hosted
a hygiene kit packing event to benefit students in need in
the greater Atlanta, GA area. Over 60 Assurant leaders andemployees packed 2,000 kits that were distributed to students
from low-income communities.

Appendix2024 Sustainability Report28

Introduction

A Thriving Society

Action Against Hunger
Employees across Europe joined an annual online challengein support of Action Against Hunger, a global organizationcommitted to ending world hunger. As part of the program,
employees learned about the effects of climate change on foodsecurity, access to water, and mental health. One hundred
employees joined sports challenges and logged 23,906 km
walking, running, and cycling.
Girls on the Run
Girls on the Run inspires girls to be joyful, healthy, and confident
leaders using a fun, experience-based curriculum which
creatively integrates running. Our employees volunteered
356 hours in 2023. With employee support and an investment
from the Assurant Foundation, 57 girls from low-income
communities were able to participate in the programs at no
cost to their families. The impact of the program included
girls' increasing academic self-efficacy, improved confidence,and learning of critical life skills such as conflict resolution anddecision making, both recommended interventions for youth
mental health.
Junior Achievement of Georgia
Assurant employees dedicated over 600 volunteer hours in
2023 to support our longtime partner of Junior Achievementof Georgia (JA). In addition to volunteering at the JA Discovery
Centers in metro Atlanta, employees also donated their timeto the 3DE program, which aims to break from the traditionalclassroom structure to provide students with an immersive
learning experience. Assurant volunteers presented an

A Circular Economy

A Stable Climate

Responsible Business

Assurant case challenge to 3DE students, functioning ascoaches and judges as students researched the case challenge,
learned about our company, and presented their solutions.
We reached 222 students through the program.
American Red Cross
Assurant has supported the American Red Cross with grants
and matching gifts since 2018, investing over $1.6 million
to support their massive disaster relief efforts, and we are a
proud member of their Disaster Responder Program. In 2023,
117 Assurant employees joined virtual mapping initiatives
through their global Missing Maps program, which focuses
on developing accurate maps, which play a critical role inunderstanding the disaster risks facing global communities.
Employees were trained as digital volunteers, and mapped over
3,000 km of land in countries including Afghanistan, Honduras,
Chad, Nepal, and Sudan.
My CWA
The Assurant Foundation invested in My CWA, formerly known
as My Cheshire Without Abuse, a U.K. based nonprofit that
supports individuals and families affected by domestic abuse.
My CWA was nominated by the Assurant European Women’s
Network, an employee affinity group whose purpose is tosupport women in the workplace and beyond. In addition to
the donation, Assurant has also supported the charity withskill-sharing initiatives, employer-supported volunteering,
and a corporate fundraising event.

Appendix2024 Sustainability Report

Global Giving Campaign
As we look to ensure our giving createsthe most meaningful impact, startingin 2023 we launched our first annual
global giving campaign, which attracted
participation across 15 countries. As partof the #GivingtheAssurantWay campaign,
employees engaged in a 5K run andsupported nonprofits of their choice,including our longstanding partnership with
United Way. Over 1,300 Assurant employees
supported 424 charities, which helped raiseover $175,000.

29

Introduction

A Thriving Society

The Assurant Foundation
The Assurant Foundation is a 501(c)(3) organization that aims
to strengthen communities by supporting nonprofits that
help protect where people live and help them thrive, connect
vulnerable individuals with local resources, and inspire andprepare diverse talent and leaders of the future. In 2023,
we invested in virtual and in-person community volunteer
initiatives to further engage our hybrid workforce, resulting in
a 28 percent increase in employee volunteer hours. We also
launched our first employee choice giving campaign, leading to a
30 percent increase in employee engagement and additional
matching gift dollars invested in our global communities.
We support our nonprofit partners in meeting the needs oftheir communities through grants, donations, and in-kindgoods. For example, the Assurant Foundation sponsors
the National Automobile Dealership (NADA) Foundation’s
Workforce Initiative, which promotes employment in the auto
sales industry, facilitates access to educational resources, andhighlights the importance of advancing diversity, equity, andinclusion within the automotive retail and service industry.

A Stable Climate

Responsible BusinessTo encourage and prepare diverse talent and innovative
leaders for the future, the Assurant Foundation partnered with
Scholarship America to develop the Assurant Cares Scholarship
Program. This program will award one-time $5,000 scholarships
to five eligible dependents of Assurant employees who plan toenroll in full-time undergraduate study at an accredited twoor four-year college, university, or vocational-technical schoolfor the upcoming academic year. The first cohort of Assurant
Scholars will be awarded in August 2024.
Beyond the scholarship support, the Assurant Foundation
has continued to invest in FIRST Nevada, a STEM (science,technology, engineering, and math) education organization.
Their mission is to inspire young people to become science andtechnology leaders by engaging them in exciting mentor-based
programs that build science, engineering, and technology
skills to inspire innovation and foster self-confidence,
communication, and leadership.
Tracking Our Progress— Community Giving and Volunteering
Metric

2021

2022

2023

$3.9 million$3.4 million$2.7 million

1,699

1,581

1,566

Matching Gifts$723,120$583,446$536,139

Volunteer
Hours Reported

15,39665,652

91,838$200,000$340,000$422,000

Total Assurant
Foundation Grants1

The Foundation’s 2023 contribution helped to support the
NADA National Urban League (NUL) Technician Apprenticeship
Program. The 18-month pilot program supports apprenticeservice technician candidates who receive college-leveltechnical training, mentoring, and opportunities for placement
at automotive dealerships. The first cohort of technicians
are currently working with a participating dealership to help
jumpstart their automotive careers.
We also look for ways to celebrate our veterans. In honor of
Veterans Day, the Foundation presented a specially-modified
2023 GMC Sierra 1500 truck to a retired U.S. Army Sergeant as
part of the Wounded Warrior Family Support (WWFS) Mobility
is Freedom program. Assurant has partnered with WWFS since
2018, and this is the third mobility-modified vehicle presented
to a veteran since the collaboration began.

A Circular Economy

Nonprofits
Supported

Total Global Giving
Campaign (includes
vendor andsponsor donations)1

The community investment allocation from the corporation decreased in
2023 as a result of the economic climate and global inflation which affected
the company's performance in 2022.

Appendix2024 Sustainability Report

Digital Inclusion
Assurant and the Assurant Foundation
supports communities through the donationof in-kind goods. One example is the Tech forGood program in partnership with Good 360,in which Assurant donated over 160 laptops
to high school students and women scholars
in need pursuing college degrees.

30Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

31

Customer and Employee Experience
Providing the very best experience for customers who use ourhigh-quality products and services is central to everything we
do. We achieve this by leveraging enterprise-wide capabilities
to improve customer experience, including the use of digitalfirst channels designed to meet customer expectations andtheir growing desire to interact with us digitally. Our ability tointroduce value-added services and capabilities across thevalues chain, and our focus on seamless customer experiencestrengthens our partnerships and creates value for our clients.

A Proactive Approach
We create superior customer experiences that competitively
differentiate our company and our clients. At the center of thiswork is our Customer Experience Center of Excellence team,which provides rigorous oversight, guides the evolution of our
products and services, and develops programs that help drive
customer satisfaction to the highest possible level.
Customers are raising their expectations for the quality ofexperiences offered to them, and we are meeting this demandwith innovation and new ways of doing business, many of which
focus on optimizing digital interactions and leveraging AI tolower customer effort and increase efficiency. For example,
when customers need their smartphone repaired or replaced,
we leverage AI to help propose the best fulfillment option forthem, based on their unique situation and considering factors
such as location, cost, phone type, and repair type. We are alsousing data collection tools to aggregate the information weneed to fulfill a claim ahead of time to optimize responsivenessto customer claims.
In 2023, we continued our focus to enhance and streamline
how we engage with customers, provide better support, andadapt more quickly and efficiently to their needs. This includes
expanded self-service enhancements to enable customers
to complete transactions in their channel of choice while
improving customer engagement and providing new customerfacing websites and channels, such as two-way SMS texting.
Additionally, to ensure efficient and simplified experiences, we
continued to proactively inform and educate customers about
our products and services. For example, in Global Housing, we
introduced new customer communications to provide status

We seek to continue enhancing
both customer and employee
experiences. By integrating AI andadvanced technologies, we aresimplifying interactions and further
unlocking the potential our teams.”
Francesca Luthi
EVP, CHIEF OPERATING OFFICER

Introduction

A Thriving Society

updates on claims, including “What to Expect” emails which had
a 100 percent open rate and were viewed four times on averageby customers. These efforts to modernize our approach toconsolidate, analyze, and leverage customer feedback acrossall lines of business provides us insight to further improve ourofferings and the customer’s experience.

Enhancing Customer
and Employee Experience
Assurant is keen on enhancing the customer and employee
experience. We aim to do so with leading technology
innovations, striving for satisfaction, engagement, anddifferentiation, and leveraging common platforms globally todeliver for our partners, customers, and employees. Integrating
AI and technologies to further improve the performance of
our operations, and the delivery of our core functional services
to be smarter, more efficient, and responsive to customer
needs, is at the forefront. As we embed these technologies,
we also want to unlock the potential of our people, finding
new ways to work, promote continuous learning, andaugment and empower our teams with technology to deliver
impactful solutions.
As part of our DigiTal NexT strategy combining talent andtechnology to improve experiences and productivity, we arecontinuing to implement initiatives to scale Gen AI solutions withproven value for our enterprise, operations, and our products
and services while ensuring continuous investment in our
infrastructure including data warehouse modernization.
We have deployed AI at strategic points throughout our value
chain, including the use of AI for both chat and voice interactions
within our contact centers. Gen AI is one technology that weare leveraging to enable a better and faster experience.
In customer chats, we provide our agents with Gen AI-composed,
real-time response prompts based on customer inputs.

A Circular Economy

A Stable Climate

Responsible Business

The agents can choose to use the prompts or modify them, but
80 percent of the time they choose to use the generated content.
This has doubled productivity and enabled faster responses tocustomers, resulting in a nine-percentage point improvement incustomer satisfaction.
During live calls, our agents are presented with a real-timetranscription of the discussion as the customer speaks, which
reduces the need for the customer to repeat information anddecreases agent distraction during the call. Additionally, weleverage AI technology to streamline tasks for agents, suchas call and file summarization at the end of transactions, andanalytics on call transcriptions so that we can identify the root
causes of any negative customer sentiment and interactions.
This enables us to take swift action to implement solutions
when issues or concerns arise.
We have also deployed predictive models to help reduce
false positives on fraud flags so that more customers can get
through the claims process faster, while still making sure weare mitigating fraud losses and protecting consumers from thecosts associated with fraudulent activity. We are building Gen
AI prompts to help customers diagnose certain mobile device
problems remotely to provide an instant fix where possible andavoid having to either take their product to a repair location or
have someone come to their home.
Assurant recognizes the importance of sound governance toguide our AI use and we have established an AI Advisory Groupof cross-functional leaders that have helped develop andimplement policies, escalation processes, reporting and training
for employees company-wide to more effectively govern
deployed AI solutions, review proposed AI solutions (particularly
Gen AI), and manage associated risks. We are also partneringwith third-party experts to benchmark our governancematurity, practices, and opportunities given the fast-moving
nature of these technologies and will continuously assess andrefine where necessary.

Appendix2024 Sustainability Report32

Introduction

A Thriving Society

Delivering Benefits to Employees
and Customers
Innovative technology like AI, including Gen AI, not only
increases choice, ease, and flexibility for our customers,
it also delivers similar benefits to our employees, and in turn,our company.

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report33

In 2023, Assurant introduced ERIN — our Employee Resource
and Information Network — as a new AI-powered virtual HR
assistant available to the U.S., U.K., Argentina, and Canada
locations to provide faster, better service to our employees.
ERIN reached 89 percent of our workforce and continues toexpand globally in 2024. Since its debut, ERIN has supported
our employees by providing more than 200,000 interactions,answering over 90 percent of employee questions at a 94
percent first-interaction resolution rate within 10 seconds
of engaging the bot. Moving forward, ERIN will continue
to refine its interactions in a conversational manner,understanding more queries and providing enhanced
support to our employees. These enhancements include
providing a global policy hub, multi-language interactions, andself-service transactions.
AI opens the door to learning and development opportunities,
such as Coaching AI technology, which has enabled us tosignificantly increase calls reviewed in certain contact centers.
Another way we have leveraged AI is through correlation
analysis powered by speech analytics listening to recorded
calls, which enables leaders to coach employees on how
behaviors like empathy and active listening impact the flow ofconversation and drive customer satisfaction.

LOOKING AHEAD
Technology moves quickly in the world around us, and we plan to

Tracking Our Progress — Customer Satisfaction

do what we’ve always done — stay ahead. In 2024, this includes
responsibly advancing a Gen AI roadmap, scaling our enterprise

Metric

2021

2022

2023

Consumer Affairs

3.48

3.98

4.19

Trustpilot

3.8

3.50

4.10

Mobile, Auto, and Housing, we’ll continue to optimize our existing

Better Business Bureau

3.27

4.51

4.67

programs and develop new client partnerships. We’ll also increase

Total Consumers Served

300+ M

300+ M

300+ M

capabilities, and supporting new next-generation products andservices. As we keep our market leadership positions within

digital enablement and implement initiatives that reduce customer
friction and touchpoints. For our talent, we plan to collaborate
across enterprise Customer Experience partners to accelerate
adoption of customer-centric principles, increase engagement anddevelop future-ready skills, and advance our DE&I ambitions.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

A Circular
EconomyAt Assurant, we look for opportunities to embed circularity across
our operations and to integrate programs and services into our suiteof offerings that embrace circular practices to help our customers live
connected lives. This forward-thinking and holistic mindset has led
us to become an industry leader in the transition effort from a linear
to a circular economy for mobile devices.

In This Section
Circularity »Our Circular Economy commitments relate to the United Nations
Sustainable Development Goals 11, 12, and 13.

34

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Circularity

Appendix2024 Sustainability Report

35

LEADING BY EXAMPLEIN OUR OPERATIONS
Circularity starts within our own operations. As a company, we set
our own goals for re-use and recycling of devices. Here is how we

Circularity is one of Assurant’s three key Sustainability Strategic
Priorities. Circularity includes the impact of Assurant’s
operations, products, and services on the environment,
including the responsible management of e-waste streams andrecovering materials at the end of each service life. In developing
and enhancing programs and products that address circularity,
we continually incorporate feedback from clients, customers,
and end-users.
Contributing to a circular economy is critical to ourenvironmental aspirations and to our business model, whichcenters on protecting, connecting and supporting customers
with their major purchases. One prominent way we do this isby extending the life of electronics, appliances, and automobiles
to ensure customers are maximizing the value of theseproducts. By offering clients and customers mobile protection,
trade-in and upgrade services, we are well-positioned
to advance adoption of more sustainable products andconsumption patterns — and as a result contribute greatly tothe circular economy.
As of year-end 2023, Assurant protects more than 60 million
mobile devices and operates over 70 trade-in and upgrade
programs globally, repurposing 22 million devices in 2023.
As we scale our programs even further, this will continue toincrease our potential impact. By embedding sustainability
within our offerings and engaging with our key business
partners, we believe we can differentiate our company on a
global scale.

As Assurant expands our refurbishment offerings, we continue
to monitor the risks within the ecosystem and to work with our
supply chain partners to establish standards on critical topics
such as the use of refurbished devices, disposal of e-waste,
responsible sourcing of minerals, and labor rights.
In working toward establishing our long-term ambition, we’ll
focus on the impact of Assurant’s operations, products, andservices on the environment, including extending the longevityof devices, the responsible management of e-waste streams,
and recovering materials at product end-of-life. In leaning
into these areas of strength, we believe that we can make ourtransformative circulatory ambition come to life.

CIRCULARITY AT A GLANCEOur Goal: Be the world’s most impactful
re-use and refurbishment solutions
provider and partner of choice
for mobile devices. We want totransform the way people think about
re-use, refurbishment, and extending
the life of electronics and appliances.

incorporate circularity into our facilities:• Operate three Device Care Centers in the United States thatare Reuse & Recycling (R2) Standard certified. R2v3 is the latest
iteration of the R2 standard. Established by SERI (Sustainable
Electronics Recycling International), it sets forth guidelines forthe safe and sustainable recycling of electronic waste.

• All three Device Care Centers are certified to the Recycling

Industry Operating Standard (RIOS).

• We operate an Integrated Management System, which

integrates the R2v3 and RIOS standards across the U.S.
Device Care Centers.

• We’ve integrated automation into our Device Care Centers that

improves the quality assessment speed and accuracy for theover 17 million mobile devices we process in a year. This system
uses a machine-learning process called deep learning
to create a more efficient system so we can operate at thelowest possible cost.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessMeeting Circularity
through A Suite of
Sustainable Offerings
We are passionate about the circular economy and our mission— to prevent used devices from being prematurely retired or
ending up in a landfill. Because circularity is a strategic priority
for our company, we look for ways to develop and embedsustainability into the design of our products, with a focus
on longevity. Across the industry, we are seen as a leader inincubating and bringing to market innovative solutions througha broad array of products and services supporting circularity.
We focus on the aspects of the three main areas of mobile
device circularity, where we believe we have the most impact:
Production & Modularity: Operating in sustainable ways inall device operations downstream of the original equipment
manufacturer and providing services to support easier repair.
Longevity: Extending the useful life of devices that are
manufactured through protection, trade-in, upgrade, andcertified pre-owned (CPO) programs.
Recyclability: Ensuring devices are responsibly recycled at theend of their useful life.
Assurant offers a suite of services for our clients and customers— and implements incentive and promotional programs that
motivate people to participate — to fulfill these objectives. For
our customers, we provide many avenues for using mobile
device technology sustainably, including upgrades, trade-ins,
and recycling. In this way, we help maximize the value of preowned devices, providing additional revenue streams for ourcustomers and creating a positive impact on the environment.

Appendix2024 Sustainability Report

36

Assurant Carbon IQSM

Our clients want solutions that increase their understanding of
their carbon footprint and help them to reach their emissions
goals. In 2023, we rolled out Assurant Carbon IQSM, a solutionthat provides end-to-end CO2 impact assessment to help
companies define and refine their circularity strategy for themobile device ecosystem.
Assurant Carbon IQSM provides an intuitive platform formeasuring, tracking, and optimizing carbon emissions
associated with smartphones. Using advanced algorithms
and real time data integration, it harnesses the power of
AI to collect, analyze, and provide personalized assessmentsof smartphone lifecycle programs and their impact,from manufacturing through end-of-life, calculating carbon
emissions associated with each stage of the life cycle.
By giving this holistic view, it can be used to inform and educate
customers on their buying decisions and the options they haveto help the environment.

At Assurant, circularity should
not be an afterthought. We
are committed to providing asustainability solutions suite aspart of our product offerings.”
Rebekah Griffiths
VP, PRODUCT MANAGEMENT & STRATEGY,CONNECTED LIVING BUSINESSIntroduction

Device Lifecycle Solutions
Our global network of full-service Device Care Centers (DCCs)
leverage state-of-the-art technology such as robotics and AI
to streamline processes and ensure safety for mobile device
trade-in, upgrade, and repair every day. These centers include
innovative, proprietary technologies developed in-house for highthroughput device processing; a range of light touch throughfull repair and refurbishing with OEM- certified processes; anddisposition services through our proprietary sales platform andglobal buyer network for asset value recovery.
Our DCCs maximize efficiency and strengthen our entire value
chain. In 2023, Assurant’s programs have helped support the
global economy by putting over $3 billion back into the pockets
of consumers in exchange for their used devices, diverted
over 4,200 metric tons of electronic waste from landfills1; andavoided approximately 1.16M metric tons of CO2 emissions2.
••

A Circular Economy

A Thriving Society

Through our Certified Pre-Owned program, Assurant
procures smartphones, tablets, and wearables directly fromthe world’s largest carriers, retailers, and OEMs throughtheir trade-in, buyback, and return programs. Providing ourpartners with the ability to offer CPO devices gives them theopportunity to participate in the circular economy.
In 2023, our global network of DCCs repaired, replaced,and shipped more than 17 million devices, and helped
bring improved connectivity to millions. These centers use
AI-driven repair and replacement systems to fix or replacedamaged tech as quickly as the same day.

•

A Stable Climate

Responsible Business

Our Trade-in and Upgrade programs bring devices backinto the ecosystem and get them ready for a second, oreven third, life. These programs are major contributors
to Assurant’s leadership in sustainability in the secondary
mobile marketplace and align with several UN Sustainable
Development Goals.

100% in the U.S.
physical destruction of end-of-life devices achieved throughan R2v3-certified downstream vendor supply chain

1.85 million

Appendix2024 Sustainability Report

The Growing Demandfor Refurbished Devices
According to Assurant’s Connected Decade
report published in June 2023, the legacy ofthe pandemic has spurred technology usagethat shows no sign of slowing down. In 2022,
there was a 39 percent increase in those
who said they regularly use their connected
products. 2022 marks the third consecutive
year where usage has increased.
As device usage grows, so do the number ofpeople who have a greater desire to be moresustainable. The research showed that:mobile devices recycled in 2023

• 35 percent of consumers were highlyinterested in buying a refurbished device.

Tracking Our Progress - Circularity
Metric

2021

2022

2023

Mobile Devices Recycled

1.9M

1.7M

1.85M

Mobile Devices
Repaired/Resold

20.6M

22.6M

22M

Mobile device
repurposing - E-waste
landfill avoidance1

4,200 MT

4,300 MT

4,200 MT

Mobile device
repurposing - avoided
CO2 emissions2

1.13M MT

1.24M MT

1.16M MT1

An average of 0.193 kg is used per device.

2

Average CO2 footprint of 55 kg per device, including initial production and new device transport minus refurbishment and preowned device transport emissions.

• 48 percent of consumers were highlyor somewhat likely to pay an optional
monthly fee that would contributeto a greener and more responsible
tech industry.

37

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report38

LOOKING AHEAD

Assurant EcoPhone™
The Assurant EcoPhone™ is more than arefurbished cell phone — it is a sustainable
solution that gives a second life to refurbishedsmartphones. The EcoPhone is moreenvironmentally-friendly than buying a
new one, and our equipment is rigorously
controlled to ensure the high-quality of its
operation, aesthetics, and battery life.
Benefits include:• Lower cost
• Good for the environment• Eco-friendly packaging• Built, tested, and certified using
a high-quality process• Sustainable packaging• 12-month warranty

We will continue to embed circularity into our operations and our
products. Our 2024 goals include:• Evaluating commitments to set future sustainability goals.
• Building upon our existing U.S. practices of partnering with

R2-certified facilities and pursue handling devices by an R2 or
E-Stewards-certified facility globally.

• Growing the reporting and environmental impact insights within

the Connected Living portfolio.

• Pursuing sustainable packaging use globally.
• Expanding Assurant Carbon IQSM beyond mobile devices, suchas smartwatches and wearables.

• Paving the way towards a more focused sustainable solutions

suite as part of our product offerings.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

A Stable
ClimateAcross our enterprise, we seek to integrate our sustainability efforts
into our long-term strategy, global business operations, and productand service offerings, and to work within our operations and with ourpartners to minimize negative environmental impacts.

In This Section
Climate, Energy & Emissions »Our Stable Climate commitments relate to the United Nations
Sustainable Development Goals 7, 11, 12, 13, and 17.

Responsible Investing »39

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessClimate, Energy & Emissions
Climate is one of Assurant’s three key Sustainability Strategic
Priorities, and it includes the physical risks and impacts ofclimate change and those associated with the transition to alower-carbon economy.
Addressing the business, workforce, and supply chain risks
associated with climate change — including more frequent
extreme weather events, such as flooding, drought, and risingtemperatures over time — is essential to what we do. As a
responsible business and trusted partner, we play a critical rolein providing protection to our clients and end-consumers fromthe negative effects of climate change. Assurant’s ability to adapt
to impacts of climate change across our value chain, including
supply chain, distribution, communities, and employees, isessential to our purpose and our values. Operationally, we
ensure facilities adhere to sustainability practices, such as
reducing waste, as we work toward carbon neutrality.
With a long history of evolving our products and services toalign with changing needs, Assurant is well-positioned to adapt
to a net zero economy. We continue to develop our strategy
to reduce our climate impact, support our clients in achieving
their climate commitments, and create long-term value for our
employees and other stakeholders.
In 2024, we are assessing new long-term climate targets tofurther integrate climate solutions into our business model,
operations, and supply chain, as well as enhance our climate
risk management framework.

CLIMATE AT A GLANCEOur Goal: As a responsible businessand trusted partner, we play a criticalrole in providing protection to ourclients and end-consumers from thenegative effects of climate change. We
will set ambitious targets to reduce ourclimate impact, support our clients inachieving their climate commitments,
and create long-term value for our
employees and other stakeholders.
We are in the early stages of ourclimate journey, and are moving toward
integrating climate-related strategies
across our business.

Appendix2024 Sustainability Report40

Introduction

A Thriving Society

Renewable and Energy
Efficiency Investments
in Our Facilities• In 2024, commissioned a new Solar PV systemcomprised of 577 panels at our state of the art
Device Care Center in the U.K.
• Atlanta LED Lighting Upgrade. Estimated
90,360 annual kWH reduction, approximately
63 MT CO2e emissions• Springfield LED Lighting Upgrade.
Estimated 533,000 annual kWH reduction,
approx. 366 MT CO2e emissions

B

Rating for the Climate Change Questionnaire
and the CDP Supplier Engagement Rating

EcoVadis Silver

Rating, with above average industry scoring on Environmentand Labor and Human Rights matters
1

A Circular Economy

A Stable Climate

Responsible Business

Making Progress Toward
Climate Ambitions
We continuously assess the physical risks and impacts ofclimate change, and those associated with the transition to alower-carbon economy, across our operations. In 2023, we
made progress toward our climate ambitions, maintaining a “B”
rating for the CDP climate change questionnaire for the sixth
consecutive year and achieving a “B” CDP Supplier Engagement
Rating. The latter is a significant improvement from previous
years, and is driven by enhancements we have made toengage our supply chain through our supplier sustainability
assessment practices.
In the process of defining our climate ambition, we renewed
our focus on data and metrics to set a strong foundation for thework ahead. This included completing our impact-based ESG
prioritization assessment in 2023, which helped us identify our
Sustainability Strategic Priorities — Climate, Circularity,
and DE&I. We also refreshed our Climate Risk Assessments
and are further enhancing our Climate Risk Management
Framework, which includes governance, risk assessment,
data metrics, scenario analysis, and disclosure. Learn morein our Task Force on Climate-Related Financial Disclosures(TCFD) report.
We continued to advance our global emission calculation
practices, which help us reflect our meaningful results in
reducing our environmental impact. Currently, we calculate
all Scope 1 and 2 emissions, and have calculated the GHG
emissions associated with all Scope 3 categories that are
relevant to our business. These relevant Scope 3 categories
include our investment portfolio necessary to support the

Scope 1 emissions are direct GHG emissions from sources controlled by Assurant, such as use of fossil fuels in vehicles or furnaces.
Scope 2 are indirect GHG emissions associated with purchased energy, such as electricity generated off site. Scope 3 are indirect GHG emissions that occur
upstream and downstream in Assurant's value chain.

Appendix2024 Sustainability Report

41

returns for our insurance business, purchased goods andservices, use of sold products, and downstream transportationand distribution, primarily associated with our mobile business.
As part of our continuous efforts to enhance the way we track
and report Scope 1 and 2 emissions globally — in line with
our digital-first approach — we implemented an automatedprocess for understanding emissions across various sites. The
solution helps us use data that will lead to a greater and more
timely understanding of our enterprise-wide GHG emissions,which is important to guide our decision making and to assess
our program towards our current 40 percent Scope 1 and 2
GHG emissions reduction target.
We seek third-party limited assurance verification annuallyon our Scope 1, Scope 2, and Scope 3 emissions1, excluding
investment portfolio emissions, and for the second year
in a row verified our enterprise energy consumption data.
The third-party 2023 verification statement can be found on
our website. For 2023 GHG emissions, we have started thethird-party verification process for our Scope 3 investment
portfolio emissions, which we anticipate completing in advanceof our 2024 CDP submission. In 2023, we reduced our Scope 1
and 2 (market-based) GHG emissions by more than 5 percent
year-over-year. This reduction is primarily due to our ongoingreal estate footprint optimization as we look to use our facilities
more strategically and efficiently, our continued investments inenergy-efficient facilities, and our continued focus on improving
our enterprise sustainability data management and collection
practices in 2023.

Introduction

A Thriving Society

A Stable Climate

A Circular Economy

Responsible Business

Tracking Our Progress— Climate, Energy, and Emissions
Metric

2021

2,132

2022

2023

Metric

1,505

1,342

Scope 2

2022

2023

Use of Sold Products

97,732

95,77980,527End-of-life Treatment
of Sold Products

277

272

229

Downstream Leased Assets

N/A

213

283

3,055

2,612

2,338

2,547,309

2,284,121—

14,67013,447

12,192

Franchises

Market-based

14,973

13,46912,792

Investment Portfolio

Scopes 1 and 2(Market-based) Total

17,105

14,974

14,134

their climate commitments, and create long-term value for our
employees and other stakeholders. In 2024, we plan to continue
evaluating the following commitments:• Increase sourcing of renewable energy at our Device

Care Centers.

• Long-term targets for Scope 1, Scope 2, and investment

at the enterprise level.

14,134
18,739307,585

80,527
228,495

289,882

307,585

6,292

4,131

3,008

Fuel andEnergy-related Activities

860

675

686

Upstream Transportation
and Distribution

4,623

6,048

4,819

Waste Generated
in Operations

622

955

1,628

Business Travel

1,631

2,999

Employee Commuting

3,240

Downstream Transportation
and Distribution

51,738

Capital Goods

to reduce our climate impact, support our clients in achieving• Establish a climate-related Risk Management Framework

GHG EMISSIONS (METRIC TONS CO2e)

Scope 31
GHG Emissions(Metric Tons CO2e)
Purchased Goods
and Services

2

Our objective is to shift to longer-term ambitious climate targets

portfolio GHG emissions.

Scopes 1 and
2 GHG Emissions(Metric Tons CO2e)

1

2021

Location-based

12024 Sustainability Report

LOOKING AHEAD

GHG Emissions(Metric Tons CO2e)
Scope 1

Appendix

32,806

Scope 1 and 2 (Market-based)

Use of Sold Products

2,406

Purchased Goods and Services

Other Relevant Scope 3
Emissions3

4,478

3,342

Downstream Transportation
and Distribution

51,46732,806

Assurant’s Scope 1, Scope 2 (location-based), Scope 2 (market-based), andrelevant Scope 3 GHG emissions, except Category 15 Investment Portfolio,
received independent third-party limited assurance for 2023.
The verification letter for 2023 can be found here.

2

Calculation and verification for 2023 Category 15 Investment Portfolio
is in process and we expect to complete in advance of our 2024 CDP
submission. Assurant’s 2022 Investment Portfolio emissions included
77.5 percent investment portfolio coverage.

3

Assurant’s Scope 3 Category 15 Investment Portfolio GHG emissions
are not included in this chart.

• Work towards a CDP “A” score.
• Continue strong sustainability governance, including routine

engagement with leadership and the Board.

42

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Sustainable Products
At Assurant, we have a long history of applying leading-edge
innovation to develop new products and services that findsolutions and meet consumer needs. One example is ourcritical role in protecting homes in catastrophe-prone areas in
the U.S., whether that is through our policyholders or throughour community giving.
We are seen as an industry leader in incubating and bringing tomarket innovative solutions in other ways. This is certainly true
when it comes to sustainable solutions that address climatechange, such as Assurant EV One ProtectionSM, an Electric
Vehicles (EVs) and Plug in Hybrid Electric Vehicles (PHEVs)
protection product available to sell in 12 countries globally. EV
sales are forecasted to surge in the upcoming years, and we arepoised to adapt to the growing presence of EVs for customers
by expanding our offerings.
We have taken an agile and disciplined approach to theseproducts and services because we believe that developing
scalable solutions faster and more efficiently has the greatest
impact. This philosophy is what has made us an industry leader,and continues to motivate us now and into the future.
Expanding into spaces like EVs that promote sustainability andserve our business further underscores the importance of ourinnovative culture and forward-thinking mindset.

Appendix2024 Sustainability Report

43

Assurant EV One ProtectionSM offers the following:
Comprehensive Protection
EV One Protection covers mechanical breakdowns and somewear items that are not covered by the factory warranty, plus
repair costs in the event of a mechanical breakdown.
Customized Protection
EV One Protection is tailored to EVs and PHEVs regardlessof technology or brand.

LOOKING AHEAD
In 2024, we’ll add new product offerings under the EV One brand,such as EV Charging and EV One Prepaid Maintenance. In addition,
we’ll continue to find ways to embed sustainability into the designand development of products and services to meet demand andexpand our offerings.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

44

A visual guide to the vehicle car parts included with EV One
ELECTRICALEV SYSTEM
Battery Management System

Reduction Gear

Air Conditioning

Body Control Module

Regenerative Braking System

Electric Window Motors

Charger and Trickle Charge Cable

Software Updates (as part of a valid claim)

Electrical System

Charge Connector

Traction Motor Inverter

ICE/Multimedia/Touchscreen Display

DC/AC Inverter

Thermal Management System

DC/DC Converter

Vehicle Control Module

Electric Motor/Motors

Wiring Harnesses and Terminals (if integral)

ENGINE (HYBRIDS ONLY)
Casings

HID Lamps and Lenses

Cooling Fan Motor

Key Cards

Cooling System

Lithium Ion/Traction Battery

ECUs

Onboard Charger

EngineFuel System
Oil Seals and Gaskets
Timing belts
Turbocharger

DRIVELINE
Anti-roll Bars
Braking System
PAS Rack
Suspension and Steering
Tension Bars
Wheel Bearings
ABS

TRANSMISSION
Automatic Gearbox

Differential

ClutchManual Gearbox

Continuously Variable Transmission

Torque Converter

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessResponsible Investing
At Assurant, our deeply-held values guide the way wesupport our customers, work with others, and strengthen
the communities where we operate. Our commitment
as a responsible corporate citizen includes investing
responsibly and in ways that create a more connected andsustainable world. In order to do so, we consistently integratesustainability factors and socially responsible standards into
our investment strategies.

Industry

Our Commitment
As defined by our Responsible Investing Commitment, we
screen our investments for sustainability factors. Within our
fixed maturity portfolio, we restrict investments in entities thatexceed revenue thresholds in thermal coal extraction andpower generation, oil sands extraction, tobacco production anddistribution, and civilian firearms production and distribution.
The investment portfolio also limits exposure to issuers with
ties to controversial weapons, United Nations Global Compact
violators, and issuers without female representation on their
Boards of Directors.
We continue to increase transparency for our stakeholders.
For example, in 2023 we enhanced our disclosure of investmentrelated GHG emissions within the CDP, a sustainability andcarbon disclosure rating system, to include a breakdownof emissions by geographic region, and plan to seek limited
assurance verification for 2023 Category 15 Investment Portfolio
in advance of our 2024 CDP submission.

Communication Services

22,250Consumer Discretionary

243,250

Consumer Staples

65,177

Energy487,227

Financials

101,658

Health Care

23,484

Industrials

263,115

Information Technology

35,273

Materials

206,686

Real Estate

308,045

Utilities

309,447

Other

218,509

RegionPortfolio emissions1

Asia Pacific111,266

Europe, Middle East, and Africa (EMEA)

420,996

Latin America (LATAM)

10,255

North America

1Portfolio emissions1

Absolute portfolio emissions (tCO2e).

1,741,604

Appendix2024 Sustainability Report45

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessResponsible Investing
Governance
Since 2020, we have leveraged the expertise of highly qualified
third-party investment management firms that work with
Assurant on sustainability strategies that seek to maximize
long-term value, and increasingly incorporate ESG factors in ourinvestment processes and policies to execute the day-to-day
management of our portfolio.
To facilitate this process, our Chief Investment Officer(CIO) oversees our investment activities, and proposes andimplements approved investment policy changes — including
the review of ESG screening factors that align with Assurant’s
ESG framework. The CIO provides oversight to the teamsof external investment managers who, in accordance with
our investment management agreements and investment
guidelines, are responsible for investing our assets. These
teams of investment managers integrate ESG-related research
into their overall credit research and risk oversight process.
The Assurant Investment Committee (AIC), composed ofmanagement such as the CEO, CFO, Treasurer, CIO, Risk
Management, and other key business leaders, oversees
action towards our commitment to achieve lower overall
portfolio exposure to industries and companies with highrisk environmental issues, and targets higher allocations
to companies that demonstrate enhanced environmental
and social attributes. Our CIO, together with the Assurant
Investment Committee, provides management-level ESG
investment oversight and provides regular updates to the
Finance and Risk (F&R) Committee of the Board. The F&R
Committee annually reviews and approves the Investment
Policy and Procedures of Assurant.

Appendix2024 Sustainability Report

77.5%

46

of assets covered by our Responsible Investing practices

LOOKING AHEAD
We will continue to find ways to integrate sustainability into ourinvestment strategy and respond to the changing market.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Responsible
Business
At Assurant, we adhere to unwavering standards of integrity, ethics,
governance, privacy, and information security. We do this throughstrong corporate governance practices, ethics and compliance training
and development, deep investments in cybersecurity, and carefully
managing risk across the enterprise. With a focus on transparency,
compliance with policies and procedures, and a skilled Board thatbrings a unique skill set and expertise, we solve tough challenges
with integrity.

In This Section
Governance »Our Responsible Business commitments relate to the United
Nations Sustainable Development Goals 16 and 17.

Ethics and Compliance »Data Security, Privacy,
and Cybersecurity »47

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible BusinessGovernanceTransparency and honesty are the foundation of Assurant’s
long-standing client relationships and crucial for continued
success. This starts with strong governance across theenterprise to ensure oversight and accountability, criticalfactors to delivering on Assurant’s value proposition,
maintaining client trust, and reaching our goals.

Sustainability
and Governance
At Assurant, our Board, Management Committee (MCOM),and global workforce understand the importance of oursustainability initiatives in supporting the successful executionof our long-term strategy. Underpinning our commitments
to integrate sustainability considerations into our businessapproach, including responsibly advancing our DE&I, Climate,
and Circularity ambitions, is oversight at our Board andManagement level.
The Board directly oversees sustainability matters relating toAssurant’s strategy and related initiatives. Our President andCEO, together with our Chief Operating Officer and Senior Vice
President, Global Communications and Sustainability, set thedirection of our sustainability strategy in collaboration with theMCOM. The Nominating and Corporate Governance Committeeof the Board has ultimate oversight responsibility for how thecompany manages sustainability, and coordinates with othercommittees of the Board to oversee specific ESG matterswithin their purview. The Compensation and Talent Committee

oversees the significant human capital management programsof the Company, including Assurant’s efforts and commitment
to diversity, equity, and inclusion.
Our Sustainability Oversight & Action Committee (Committee),which is composed of select MCOM members and senior
management across key functional areas and the business,meets quarterly to identify, develop, and set business-aligned
sustainability strategies for long-term value creation. In 2022,
the Committee approved Assurant’s Climate Action Policy,
and our initial science-based 1.5°C aligned greenhouse gas
emissions target to reduce our enterprise-wide Scope 1 and 2
GHG emissions by 40 percent by 2030 from a 2021 baseline.
In 2023, the Committee participated in a refreshed impactbased ESG prioritization assessment. Aligned with the conceptof double materiality, which considers financially material topics
that influence enterprise value as well as other topics that
impact the economy, environment, and people, this assessment
was used to identify, assess, and prioritize the sustainability
topics that most impact Assurant’s value, society, and theenvironment. The results of the assessment, which werereviewed by the Committee, reaffirm that our sustainability
reporting areas are in line with evolving reporting standards
and requirements.
In 2024, the Committee will remain focused on advancing andsetting ambitions across our Sustainability Strategic Priorities.

Appendix2024 Sustainability Report48

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

DE&I GovernanceTo increase representation and engagement ofunderrepresented groups within Assurant, our President andCEO and our MCOM provide leadership oversight, engagement,
and accountability throughout Assurant’s global operations.
Our Chief Operating Officer, together with our Senior Vice
President, Global Communications and Sustainability, has directoversight and responsibility for our DE&I strategy and initiatives,
and together with our global DE&I Office, and in partnershipwith the People Organization, business, and functional leaders,
identifies and carries out our strategic DE&I programs that
advance our enterprise DE&I strategy globally.
Our Board, MCOM, and global workforce demonstrate acontinued focus on building and empowering diverse winningteams — an integral commitment of The Assurant Way thatcascades throughout our global organization.
As detailed in Assurant’s Corporate Governance Guidelines,
the Nominating and Corporate Governance Committee
appreciates the value of Board diversity and is committed toincluding women and minority candidates in the poolof qualified candidates from which Board nominees
are chosen. When evaluating the recommendations of
the Nominating and Corporate Governance Committee,
the Board considers whether individual directors possessa diversity of backgrounds including age, race, gender andethnicity, geographic location, meaningful experience,
independence, leadership, integrity, accountability,
informed judgment, financial literacy, mature confidence,
interpersonal skills, and high-performance standards.

The European
ESG Advisory Group
Assurant created a European ESG Advisory
Group (Advisory Group) in 2023, which wasformed to coordinate our ESG strategies
across our European operations, namely
the U.K., France, and the Netherlands, eachof which must meet varying regulations
according to their location. The group, which
includes leaders from across Assurant
businesses and functions, helps us tocoordinate and streamline efforts acrossthese operations and across the multiple
boards.

The purpose of the Advisory Group includes
making collective decisions, validating projects,
reviewing policies, and coordinating sustainability
strategy. This is especially relevant because, in
2023, the European Union (EU) created legislationthat requires EU businesses, including qualifying
EU subsidiaries of non-EU companies, to disclose
their environmental and social impacts and how
these actions affect their business. The Advisory
Group ensures alignment and best practices forthese requirements.
The Advisory Group is an extension of Assurant’s
Sustainability Oversight and Action Committee,
developed to ensure that Assurant’s European
business is able to drive European sustainability
objectives while adhering to Assurant's overarchingsustainability strategy.

49

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Ethics and Compliance
The Ethisphere Methodology
As a B2B2C company that works with many leading brands,
Assurant is held to extremely high standards of businessethics. Consistent with The Assurant Way, our conduct is built
on the foundation of our uncompromising values: common
sense, common decency, uncommon thinking, and uncommon
results. A cornerstone of our program is maintaining a diverse,
skilled Board with multisector, global expertise that champions
strong governance practices.
Assurant’s Ethics and Compliance program reflectsinternationally-recognized best practice standards andprocesses. The program is directed by our Global Ethics andCompliance Officer, who reports to the Chief Legal Officer andprovides updates to the Audit Committee of the Board at least
quarterly. The Ethics Office, an internal function that reports
to the Global Ethics and Compliance Officer, includes a teamof ethics and investigation professionals with subject matter
expertise who also serve as members in global ethics andcompliance organizations and research institutions, including
Ethisphere’s Business Ethics Leadership Alliance (BELA) andEthics and Compliance Initiative (ECI).
These organizations provide support to build and sustain
programs rooted in practices that promote strong ethicalcultures. We are proud to have been recognized for our efforts.
In early 2024, we received a World’s Most Ethical Company
designation by Ethisphere, a global leader in defining andadvancing the standards of ethical business practices —setting a standard for corporate citizenship for our peers
and competitors.

According to Ethisphere,
the World’s Most EthicalCompanies® assessment
is grounded in its
proprietary Ethics Quotient®, an extensive
questionnaire that requires companies toprovide over 240 different proof points on
their culture of ethics; environmental, social,and governance (ESG) practices; ethics andcompliance program; diversity, equity &inclusion (DE&I); and initiatives that support astrong value chain.

Code of Business Conduct
and Ethics
Our reputation reflects a promise to our customers,
shareholders, and to one another that we will act withhonesty and integrity, and uphold the highest legal and ethicalstandards. The cornerstone of our compliance program,
our Code of Business Conduct and Ethics (Code) helps toguide our actions and reinforces Assurant’s commitment tointegrity and ethical business conduct. Within our Code, we
define our responsibilities and commitments, including thosethat address:•

Anti-bribery and anti-corruption.

•

Avoiding conflicts of interest.

•

Safeguarding our assets and responsibilities concerning
accounting standards.

•

Fair competition and antitrust.

•Commitment to preventing money laundering.

•

Insider trading and our whistleblower programs.

•

Commitment to prohibit discrimination and harassment
within Assurant.

•

Zero-tolerance commitments for threats or acts of violencein the workplace.

That data undergoes further qualitative
analysis by Ethisphere’s panel of experts,
who spend thousands of hours vetting andevaluating each year's group of applicants.
This process serves as an operating
framework to capture and codify truly
best-in-class ethics and compliance practices
from organizations across industries andfrom around the world.

14,935

employees received Code of Ethics training1
1

Code training reflects mandatory employee new hire and annual refresher
training, and is higher than our 2023 Global Headcount as it accounts forturnover throughout the year.

50Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Data Security, Privacy, and Cybersecurity
Assurant is committed to protecting the privacy and securityof personal information and managing the associated risks.
We foster a culture of data privacy protection throughparticipation in, and continual improvement of, education andtraining programs and strong controls to safeguard customer,
client, and employee data.
In 2023, Assurant was re-certified under the Asia-Pacific
Economic Cooperation (APEC) Cross-Border Privacy Rules(CBPR). APEC is a regional economic forum that aims to create
greater prosperity for the people of the region by promoting
balanced, inclusive, sustainable, innovative, and secure
growth by accelerating regional economic integration.
The award demonstrates our adherence to the privacy
practices of APEC’s privacy framework requirements andour overall privacy commitments to our customers, clients,and other stakeholders.
We are subject to a variety of laws and regulations in
the U.S. and abroad regarding privacy, data protection,and data security. We mitigate risk through our rigorous
programs designed to meet the requirements in this highly
regulated area.

Data Security
Assurant is committed to maintaining a secure environmentthat protects information assets from unauthorized use,
modification, disclosure, or destruction, whether accidental
or intentional. We follow a multidisciplinary approach to
information security by defining roles and responsibilities
specific to job function and through a security governancemodel that identifies accountability within the corporate
structure. Additional security operating teams support
functions covering risk and threat management, compliance,
end-user security administration, posture management,
incident response, offensive security testing, and advisory
services during technology initiatives.

Data Privacy
Assurant earns trust and provides the best customer
experience by embedding privacy principles into ouroperations. Our stakeholders trust us to collect, use, andshare their personal information and confidential businessinformation in compliance with all applicable regulatory andcontractual requirements. In addition to accounting for the
global regulatory requirements of all regions where we operate,
Assurant’s privacy program takes a principles-based approachaligned to privacy principles of transparency, collection
minimization, and use limitation. Read Assurant’s Privacy
Policy here.

Appendix2024 Sustainability Report51

Introduction

A Thriving Society

Our Privacy Commitments
At Assurant, we value the privacy of all our
stakeholders, as reflected in our principles:
1. Transparency. We are transparent about what
personal information we collect, how we collect it,
and how we use it.
2. Lawfulness. We obtain personal information
through lawful means and secure explicit consent
to collect it where required by applicable law.
3. Data Minimization and Use Limitation. We aim
to collect only the personal information needed
for a stated purpose. Stakeholders are notified
before their personal information is used outsideof a stated purpose, and explicit consent will beobtained where required by applicable law.
4. Protection.  We believe strong security isessential to protecting privacy and apply physical,
technical, and administrative safeguards for thispurpose, and we impose privacy and security
obligations on the third parties with whom weshare personal information.
5. Retention. We retain personal information
for as long as required for a business purpose
or as otherwise required by applicable law
or regulation.

A Circular Economy

A Stable Climate

Responsible Business

The Global Privacy Office is led by our VP, Global Privacy Officer& Privacy Counsel, who reports to our Global Ethics andCompliance Officer. It collaborates with internal stakeholders
to protect the personal information of our clients, consumers,
employees, and business partners in line with Assurant’scommitment to helping people thrive in a connected world.
Across the enterprise, the Global Privacy Office promotes
privacy awareness and provides our employees with thenecessary tools and information to ensure that privacy remains
a top priority at Assurant.
Here are a few highlights of our data privacy program:
•

•

•

•

Require global data privacy training and attestation for all
employees during new hire onboarding and through annual
refresher training.
Apply Privacy by Design processes to solution development(technology, products, initiatives) to promote and assess
data protection principles from the start. Privacy by
Design ensures that privacy and data protection are a
key consideration in the development of all products andsolutions through the entire lifecycle, rather than being anafterthought in the process.

522024 Sustainability Report

Protecting personal and other confidential
information is critical to establishing andpreserving the trust of our stakeholders.
Assurant’s Privacy Program leverages
tools and technology to help safeguard
privacy and reduce privacy-related risk byembedding privacy-centric thinking early
on in initiatives, promoting employee
awareness, identifying trends, addressing
high risk activity, and promptly assessing
and responding to privacy incidents.”
Liz O’Brien
VP, GLOBAL PRIVACY OFFICER & PRIVACY COUNSEL

Leverage internal audits to monitor and measure theeffectiveness of our data privacy programs and theiradherence to regulatory requirements. This audit processprovides us with the means to identify data privacy
improvement opportunities.
Utilize robust processes to identify and mitigate potential
data privacy incidents, including encouraging andempowering our employees to report potential incidents,
comprehensive documented data privacy breach plans,
processes and procedures related to incident response,and processes and indicators to monitor potential data
privacy trends.

Appendix

Tracking Our Progress— Privacy and Data Security1
Metric

2021

2022

2023

Privacy Training

15,945

14,775

14,409

Data Security Training

13,625

14,703

14,783

222

206

266

1,015

897

546

Security Audits Completed
Third-party Vendor Assessments
1

Privacy and Data Security training reflect mandatory employee new hire andannual refresher training and accounts for turnover throughout the year.

Introduction

A Thriving Society

Cybersecurity
Assurant recognizes the value of information and is committed
to protecting those assets with safeguards based on its value
and the risk of unintentional or unauthorized acts. Our Assurant
Information Security Management System (ISMS) provides acomprehensive set of written policies and standards for 100
percent of our operations and is modeled after the International
Organization of Standards (ISO) 27001, with mapping to
the National Institute of Standards and Technology (NIST) in
the U.S. We also maintain ISO27001 certification in our U.K.
subsidiary and have active membership affiliations acrossmultiple information-sharing and continuing education forums
including FS-ISAC, ISC2, Gartner, Knowledge Connect, Security
50, ISACA, and others. Integral to our ISMS is our comprehensive
information security incident response framework, whichleverages people, processes, and technology to detect andminimize the impact of potential incidents and data breaches.
Assurant has a designated Chief Information Security
Officer who leads a global information security team andprovides oversight for the program supporting the variouslines of business, regional locations, and technology groupfunctions. The Information Security Office is responsible forthe information security program and employs a highly-skilled
team of subject matter experts and security professionals.
Information security teams continue to stay apprised of risk
trends through active participation in specialized training
opportunities and maintenance of industry certifications.
Our Information Security Committee meets quarterly andensures the alignment of our security program to our businessobjectives. Our process is subject to oversight by the MCOM
and the Board. The Board conducts a review of cybersecurity
annually, with updates at least quarterly to the Information
Technology Committee of our Board.

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

53

The Information Technology Committee is responsible foroversight of information technology risk assessment and risk
management. This includes oversight of cybersecurity policies
and controls, as well procedures such as how to identify andassess internal and external cybersecurity risks. The Information
Technology Committee receives updates from management,
including the Chief Information Security Officer, on internaland external cybersecurity risks at least quarterly. In fulfilling its
responsibilities, it has the authority to retain external advisors.
To raise awareness of Assurant’s information security program,our global workforce completes mandatory information
security training during new hire onboarding and annual
refresher training, both of which require an employee
attestation. In addition, we have certified data security internal
incident responders who leverage comprehensive documented
technical response processes for incident management, suchas incident review and escalation processes when warranted.
We maintain a robust framework of prevention and detective
security controls and invest in innovative technology andtools to continually enhance our data security and incident
management framework. To proactively identify potential
areas of vulnerability, we conduct annual incident response
plan testing, routine tabletop exercises for preparedness,internal and external information security penetration testing,and phishing simulation tests among our global workforce
to drive continuous awareness on information security.
As part of our regular internal and external information
security compliance process in 2023, we completed over
250 information security audits.
In addition, we maintain comprehensive information security
processes for our third-party suppliers who manage, store, orotherwise access Assurant data. These suppliers are required
to subscribe to and complete an extensive data security

assessment process including questionnaires, interviews, andinput from external assessor bureaus to validate providers’security models. In 2023, we completed over 500 third-party
IT vendor assessments.

95%

of required employees that completed information
security training in 2023

Introduction

Appendix

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report54

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

55

Appendix: Task Force on Climate-Related Financial Disclosures (TCFD) Index
We are committed to providing transparency on our climate change risk management, governance, and performance. The Task Force on Climate-Related Financial Disclosures (TCFD) has developed
a voluntary, consistent framework for climate-related financial risk disclosures for use by companies providing information to stakeholders. A summary of our response to the TCFD-recommended
disclosures, with aligned references to our CDP disclosure, is below, with new, expanded information.
Governancea) Board Oversight

CDP Section Alignment1: 4.1.2

Assurant’s Board of Directors (Board), directly and through its committees as described in their charters, oversees the company’s risk management policies and practices, including the company’s risk appetite, and discusses riskrelated issues at least quarterly, including climate-related risks. The Board reviews management’s assessment of the company’s key enterprise risks, including climate-related risks, and receives a corresponding risk management
update annually including management’s strategy with respect to each risk. The Nominating and Corporate Governance Committee (NCGC) coordinates Board and committee oversight of key enterprise risks. The Board and its
committees receive updates from management on specific risks throughout the year, including climate-related risks, and each committee chair reports significant risk updates at least quarterly to the full Board so that the Board
has the benefit of the committee’s specific areas of risk oversight.
The Audit Committee reviews the company’s policies with respect to risk assessment and risk management and coordinates with the Finance and Risk (F&R) Committee with respect to Board oversight of risk management andglobal risk management activities. The Audit Committee also focuses on risks relating to financial statements, internal control over financial reporting, disclosures, and compliance with legal and regulatory requirements. The
F&R Committee has primary oversight responsibility of the Global Risk Management function and corresponding risk activities, and receives risk management reports at least quarterly from the Chief Marketing and Risk Officer(CMRO) that include the identification, assessment, reporting, and mitigation of existing and emerging key enterprise risks. The F&R Committee also focuses on risks relating to investments, capital management, and catastrophe
reinsurance. The NCGC has ultimate oversight responsibility for how the company manages sustainability, and the Chief Operating Officer (COO) and Senior Vice President, Global Communications and Sustainability provide
regular updates to the NCGC. In fulfilling its responsibilities, the Board and each committee has the authority to retain external advisors.
Assurant’s longer-term strategic planning process, overseen by our Board, prioritized climate as a multi-year sustainability area of focus, including to minimize Assurant’s carbon footprint and enhance sustainability.
In 2021, Assurant’s preliminary scenario analysis, which is described in greater detail in the Climate Resilience section of this report, was reviewed with the company’s Board. In 2022, Assurant developed and announced a nearterm greenhouse gas (GHG) emissions reduction target of 40 percent across Scope 1 and 2 by 2030 from a 2021 baseline. The methodology and Science Based Targets initiative standard, as well as a summary of key levers
expected to achieve the target, was reviewed with the NCGC in 2022, and progress toward the goal is reviewed with the Board at least annually. In 2023, Assurant reviewed the results of its updated impact-based environmental,social, and governance (ESG) prioritization assessment with the NCGC, which identified climate as a high-priority topic for the enterprise. Assurant’s Board, Management Committee, and employees understand the importance ofsustainability to deliver greater value as the company operates the business in support of its long-term strategy. Beginning in 2023, Assurant enhanced the list of skills and experience that the company believes are important for
the Board to have to include sustainability.

b) Management Role

CDP Section Alignment: 4.3 & 4.3.1

The CMRO, COO, and Chief Financial Officer (CFO), who each report directly to our President and CEO, oversee functions responsible for climate-related actions, policies, and risk mitigation and management. Specifically,
the Senior Vice President, Global Communications and Sustainability, who reports directly to our COO, in collaboration with the CMRO, oversees climate-related risk from a management perspective.
Overall risk management is the responsibility of the CMRO, who leads the Global Risk Management function that coordinates our risk management activities. The company’s risk management framework cascades downward into
the enterprise through various management committees. The risk governance structure is headed by the management-level Enterprise Risk Committee (ERC), comprised of the CEO, the CFO, the CMRO, the Chief Legal Officer,
the Treasurer, the Chief Internal Auditor, the Global Ethics and Compliance Officer, and other members of the risk leadership team. The ERC reviews Assurant’s key enterprise risks, the alignment to Assurant’s risk appetite, andthe mitigation and remediation plans for these risks.
Climate-related issues inherent in Assurant’s property insurance writings are monitored by the management-level Reinsurance Risk Committee (RRC), which reports into the management-level ERC, and subsequently the F&R
Committee of the Board. Quarterly updates from the CMRO to the F&R Committee include the company’s risk appetite related to reinsurance, changes to catastrophic risk, and material climate-related issues as appropriate.
1

CDP section alignment references throughout the TCFD reflect CDP's updated Climate Change questionnaire formatting.

Introductionb) Management Role (continued)

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

56

CDP Section Alignment: 4.3 & 4.3.1

Our President and CEO, together with our COO and Senior Vice President, Global Communications and Sustainability, set the strategic direction of sustainability-related matters, including climate-related issues, in collaboration
with the Management Committee as well as other leaders and subject matter experts. To identify and prioritize key sustainability matters for integration into the sustainability strategy, a cross-section of leaders representing
sustainability, investor relations, risk management, strategy, facilities, legal, business operations, customer experience, and the people organization are engaged to monitor and assess climate-related issues that are relevant toAssurant through the Sustainability Committee described below.
In 2021, Assurant’s preliminary scenario analysis, which is described in greater detail in the Climate Resilience section of this report, was reviewed with our Management Committee to inform them about climate-related risks andopportunities. Since 2021, our Senior Vice President, Global Communications and Sustainability, along with a cross-section of functional leaders, provide routine updates to the Management Committee to ensure they remain
informed of climate-related risks, opportunities, and issues.
Beginning in 2021, Assurant formed the Assurant Investment Committee to provide a forum for ESG topics to be discussed and considered in balance with other investment considerations specific to managing Assurant’s $8.22
billion-dollar investment portfolio, excluding cash and cash equivalents, as of December 31, 2023. This committee is comprised of a cross section of internal stakeholders that are empowered to identify and incorporate ESG
matters into investment policy with the objective to generate consistent, long-term, risk-adjusted investment income. This includes consideration, where applicable, of factors that may influence our investments, including energy
costs and climate impact.
In 2022, Assurant enhanced its climate-related governance process and finalized its Sustainability Oversight and Action Committee (“Sustainability Committee”), which is comprised of select Management Committee members
and senior management across key functional areas to provide oversight of the company’s business-aligned sustainability strategy.
The Sustainability Committee meets at least quarterly and fulfills its responsibilities by (i) providing the relevant sustainability oversight required to identify, develop, and set business-aligned sustainability strategy for longterm value creation; (ii) establishing the enterprise sustainability position and view for sustainability policy, standards, requirements, disclosures, and mandates; (iii) providing recommendation and approval for enterprisesustainability initiatives that advance Assurant’s sustainability strategy; and (iv) supporting the integration of enterprise-wide sustainability strategy throughout the organization. On a semi-annual basis, the Sustainability
Committee leadership provides updates to the Management Committee.
In 2022, Assurant leveraged the Sustainability Committee to develop and approve its 40 percent Scope 1 and 2 GHG target and its enterprise Climate Action Policy. In 2023, Assurant completed a refreshed impact-based ESG
prioritization assessment. Aligned with the concept of double materiality, which considers financially material topics that influence enterprise value as well as other topics that impact the economy, environment, and people, thisassessment was used to identify, assess, and prioritize the sustainability topics that most impact Assurant’s value, society, and the environment. The results, which were validated by the Sustainability Committee, reaffirmed that
our sustainability reporting areas are in line with evolving reporting standards and requirements, and identified climate as a high-priority topic.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

57

Strategya) Climate-Related Risks and Opportunities

CDP Section Alignment: 2.1, 2.4, 3.1, 3.1.1, 3.6 & 3.6.1

Assurant defines a substantive financial or strategic impact as one which would materially harm our business and the delivery of our strategic objectives or cause material harm to our financial condition, results of operations
and cash flows. In assessing whether an impact is material we consider both financial (e.g. impact to annual EBITDA, capital position) and non-financial criteria (including potential for harm to our customers, business partners,
regulators, and investors) and on an inherent and residual basis. The magnitude of the impact considered will vary depending on the affected business line and geography.
When conducting climate risk assessments, risks are assessed across short-, medium-, and long-term time horizons. The specific time horizon for individual assessments can differ taking into account the business line,
geographical area or useful life of the assets or infrastructure being assessed generally, with short-term and medium-term aligning to our business planning time horizons and long-term being beyond that.
Assurant faces climate-related risks and opportunities across its business activities, which includes its catastrophe-exposed and non-catastrophe-exposed insurance portfolios, investment activities as an asset owner and within
its own operations including its supply chain.
Key climate-related risks facing Assurant span both transition and physical risks, including:

DriverValue Chain

Risk Description

Characteristics

Insurance
underwriting portfolio

Our insurance operations expose us to claims arising from weather-related catastrophes. Changing weather patterns
and climate change have increased the unpredictability, frequency, and severity of weather-related events, such as wildfires,
hurricanes, floods, and tornadoes, particularly in coastal areas such as Florida, California, and Texas, and may result inincreased claims and higher catastrophe losses, which could have a material adverse effect on our results of operations
and financial condition.

Time Horizon:

Long-term

Likelihood:

LikelyImpact:Medium-highBecause Global Housing’s lender-placed insurance products are designed to automatically provide property coveragefor client portfolios, our exposure to certain catastrophe-prone locations, such as Florida, California, and Texas, may increase.
The withdrawal of other insurers from these or other states may lead to adverse selection and increased use of our productsin these areas, and may negatively affect our loss experience and increase our costs.

Time Horizon:

Medium-term

Likelihood:

LikelyImpact:High

The availability and cost of reinsurance are subject to prevailing reinsurance market conditions, which have been, and in the
future may continue to be, adversely impacted by: the occurrence of significant reinsured events, including catastrophes,or expectations regarding increased occurrences of such events due to climate change; and other impacts on reinsurers’
capital, such as increased demand for coverage driven by inflation, a volatile investment market or unforeseen litigation
costs. Rates charged by reinsurers increased significantly in 2023. In April 2024, we consolidated our main reinsurance
purchases into a single placement date. This simplified placement process, coupled with the exit of our international property,
is expected to yield modest overall cost savings in 2024. In the future, we may not be able to obtain reinsurance coveragefor some of our businesses at commercially reasonable rates or at all. In such a situation, we might be adversely affected bystate and other regulations that prohibit us from excluding catastrophe exposures or from withdrawing from or increasing
premium rates in catastrophe-prone areas. In addition, we may not be able to renew our current reinsurance facilities or
obtain other reinsurance facilities in adequate amounts at favorable rates and with favorable terms. The inability to obtainreinsurance at favorable rates or at all could cause us to reduce the level of our underwriting commitments, take more risk,
hold more capital, or incur higher costs. Any of these developments could materially adversely affect our results of operations
and financial condition.

Time Horizon:

Medium-term

Likelihood:

LikelyImpact:High

Physical Risk
Acute

Acute and Chronic

Acute and Chronic

Insurance
underwriting portfolio

Insurance
underwriting portfolio

Introduction

DriverA Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

58

Value Chain

Risk Description

Characteristics

Insurance
underwriting portfolio

In our Global Automotive business, we provide coverage against vehicle mechanical and electrical breakdown. Globally,
there is a policy and regulatory drive away from internal combustion engines (ICE) and towards low or zero emission vehicles,
alternative transportation fuels, and micro-mobility solutions. These changes may in time limit and eventually end the
production, resale, and use of ICE vehicles and therefore the market for Assurant's Global Automotive products. In addition,in the transition to electric and alternative fuel vehicles there are still many unknowns in how this affects Assurant's product,
including impact to claims, attachment rate, and potential changes in sales practices.

Time Horizon:

Long-term

Likelihood:

LikelyImpact:High

General changing market/societal sentiment towards climate and ESG considerations are increasing pressure on firms frominvestors, employees, clients, and prospects to measure, disclose, and act on climate risk and broader ESG considerations.

Time Horizon:

Medium-term

Likelihood:

About as likely as not

Impact:High

Transition Risk
Policy and Legal

Reputation

Direct operations

Failure by Assurant to set appropriate targets and to execute strategies to reduce its own carbon emissions in line withcurrent or future regulatory obligations or market and consumer expectations may lead to reputational damage, exposure to
regulatory prosecution, or civil litigation.
With Assurant’s role in protecting clients and consumers against climate changes, a number of opportunities arise including:

DriverValue Chain

Risk Description

Characteristics

Insurance
underwriting portfolio

Assurant has the opportunity to play a key role in the transition to a lower-carbon, more resilient, and sustainable global
economy through expanded service offerings and thought partnership with clients, industry associations, and regulators.
This includes providing more sustainable services and coverage options to clients and end-consumers that are financiallyattractive and are within existing strategy.

Time Horizon:

Short-term

Likelihood:

LikelyImpact:HighTime Horizon:

Short-term

Likelihood:

Very likely

Impact:High

Physical Risk
Products
and Services

The transition from internal combustion engine vehicles to low and zero emission vehicles is an opportunity where Assurant
can create new and innovative products to both support that transition and expand new revenue opportunities and markets.
Products
and Services

Insurance
underwriting portfolio

There are significant strategic, financial, and reputational benefits, particularly from a client perspective, if Assurant is seen as
enabling resource efficiency, sustainable consumption, and innovative circular economy processes. This is particularly relevantfor Assurant’s mobile device refurbishment offerings through its Connected Living business, where there are opportunities
around purchasing used devices via trade-in and extending device lifecycles. Assurant’s role in the refurbishment andinsurance ecosystem could lead to a reduction in e-waste and related environmental impacts (e.g., reduced extraction of raw
minerals) through the promotion of more sustainable consumption patterns, extended life of consumer products, and growthof Assurant and business partners’ mobile phone refurbishment service and processes.

Introduction

DriverValue Chain

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

59

Risk Description

Characteristics

Every day, we help our clients support over 300 million consumers as they live their connected lives by offering comprehensive
products and service offerings that drive business value, many of which also drive environmental benefits. As we ensurethat our clients and their consumers remain connected in a digital world, we integrate ESG principles into our supply chain
by extending the useful life of underlying products. Practices that are inherent to our mobile business reduce the need forthe consumer to purchase new products, which has cascading environmental benefits throughout a new product’s life cycle,
including its manufacturing, transportation, and end disposition. By refurbishing mobile devices instead of simply providing
replacements or selling components, we create a win-win-win for our business (reduced costs), clients (reduced costs andquick repair for their customers), and environment (decreased waste).

Time Horizon:

Medium-term

Likelihood:

LikelyImpact:Medium-high

Assurant plays a critical role in helping clients and end-consumers protect their essential assets from the negative effects
of climate change and natural disasters. There is the opportunity to help clients, end-consumers, and Assurant’s own
employees become more resilient to the physical impacts of climate change by providing or contributing to resources andinfrastructure for disaster preparedness and response including, for example, supporting new regulations and building codesthat mitigate climate risk. This will be particularly critical for high-risk areas such as Florida. We have the opportunity in North
America to provide differentiated prices, where appropriate, and become a leader in acknowledging and responding to thesepolicyholder mitigation efforts. The differentiated pricing and incentive could lead to improved loss experience for Assurant
and the potential to lower rates for the homeowner.

Time Horizon:

Medium-term

Likelihood:More likely than not

Impact:MediumPhysical Risk (continued)
Resource efficiency

Products
and Servicesb) Impact on Strategy

Direct operations

Insurance
underwriting portfolio

CDP Section Alignment: 3.1.1, 3.6.1, 5.2, 5.1.1, 5.1.2, 5.3.1, 5.3.2, 5.14 & 5.14.1

We believe considering and incorporating climate-related risks and opportunities into our business strategy supports long-term profitability. Assurant faces the greatest risk of exposure to climate change through our lenderplaced, voluntary manufactured housing, condominium and homeowners, renters, and flood property insurance offerings, particularly in coastal regions prone to hurricanes. We integrate several strategies into our businessapproach to mitigate these risks and seize opportunities, including:
Most Substantial Business Decision: As part of our strategy, we have continued to diversify our portfolio toward capital-light products and services with lower catastrophe exposure. For year-end 2023, approximately two-thirds
of Assurant’s segment Adjusted EBITDA was capital-light from businesses such as Connected Living, Global Automotive, and Renters and Other. Assurant’s multi-year strategy to position the company for longer-term profitable
growth is focused on growing business where we can maintain or reach market-leading positions, shifting to capital-light and fee-based offerings that provide greater stability and predictability and less climate-related risk.
Additionally, Assurant’s Responsible Investing Commitment recognizes the importance of considering sustainability factors in the management of Assurant’s investment portfolio. Our portfolio management professionals
and third-party asset managers integrate sustainability considerations into due diligence, monitoring, and investment decision-making. Assurant’s Responsible Investing Commitment is located here: Assurant Responsible
Investment Commitment.
Risk Transfer and Diversification: Responsible and diversified risk transfer forms the foundation of Assurant’s catastrophe risk mitigation strategy, specifically with respect to its Global Housing insurance offerings. For exposure
to catastrophe risk above its internally established risk appetite thresholds, Assurant works with a leading reinsurance broker and more than 40 global reinsurers to transfer risk. Assurant may additionally transfer its weatherrelated catastrophe risk through private equity or capital markets, including the insurance-linked securities (ILS) market. Risk is also transferred to the Florida Hurricane Catastrophe Fund.
For 2023, our property catastrophe reinsurance program included U.S. per-occurrence catastrophe coverage providing $1.28 billion of protection in excess of a $125.0 million retention in the main reinsurance program for a
first event, which decreases to $100.0 million for a second and third event. All layers of the program allow for one automatic reinstatement. When combined with the Florida Hurricane Catastrophe Fund, the U.S. program wascovered for gross Florida losses of up to approximately $1.58 billion. The 2023 catastrophe reinsurance program also included Caribbean catastrophe coverage providing up to $55.0 million, in excess of a $5.0 million retention.
In April 2024, we consolidated our main reinsurance purchases into a single placement date. Coverage was placed with more than 40 reinsurers. The U.S. per-occurrence catastrophe coverage includes a main reinsurance
program providing $1.48 billion of coverage in excess of a $150.0 million retention for a first event. All layers of the program allow for one automatic reinstatement.
When combined with the Florida Hurricane Catastrophe Fund, the U.S. program protects against gross Florida losses of up to approximately $1.69 billion, in excess of retention.

Introductionb) Impact on Strategy (continued)

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

60

CDP Section Alignment: 3.1.1, 3.6.1, 5.2, 5.1.1, 5.1.2, 5.3.1, 5.3.2, 5.14 & 5.14.1

In our Global Automotive business, we continued the global rollout of Assurant EV One Protection℠, an electric vehicle (EV) and hybrid vehicle-specific protection product available in 12 countries worldwide including the U.S., Canada,
U.K., Mexico, Argentina, Brazil, Australia, and New Zealand. Assurant’s EV One ProtectionSM meets the growing needs of EV owners with expanded benefits, including increased battery health transparency and greater protection andvalue. Assurant is well-positioned with our dealership clients and our growing dealer and third-party administrator networks to serve the expanding EV market globally as consumers look to minimize their carbon footprint.
Catastrophe Modeling: Assurant employs a proprietary view of risk, which combines and adjusts results from several models to arrive at a comprehensive assessment of our climate-related catastrophe risk, policy rates, andreinsurance costs. Assurant’s total exposure to catastrophe risk is reviewed on a quarterly basis.
Model Risk: Modeling tools that support business decisions involve historical data and numerous assumptions that may differ materially from actual events. Reinsurance catastrophe models rely on, in part, past catastrophe
losses to project the future. As the impact of climate change has the potential to exponentially grow the frequency and severity of insured damage from weather events, reliance on historical data inherently implies there is modelrisk. Additionally, the modeled futuristic view (beyond one year) of catastrophe risk is continually modified as more favorable historical loss years in the loss data set are replaced, year by year, by less favorable recent years.

c) Climate Resilience

CDP Section Alignment: 5.1, 5.1.1 & 5.1.2

Preliminary Scenario Analysis: The process of screening for climate-related risks and opportunities across operations and business units informed our preliminary scenario analysis activities. We conducted an initial climate
scenario analysis in 2021, with third-party support, to identify and analyze the various climate-related risks faced by 10 of Assurant’s critical and/or highly vulnerable facilities across the globe. We also explored climate-related
opportunities for Assurant’s operations to enhance resilience. Key modeling assumptions related to asset values and GHG emissions associated with each site. In alignment with the TCFD recommendations, we reviewed impacts
in the near-term (2020–2029) and how they may evolve in the longer-term (2030–2039) under a “two-degree” scenario and a “business-as-usual” scenario.1 In 2021, Assurant’s preliminary scenario analysis was shared with theBoard and Management Committee.
In the future, Assurant may conduct additional climate scenario analyses covering underwriting activities and investments as resources, analytical tools, and as data become available. Assurant expects that climate scenario
analysis and other climate-related risk evaluations will be important inputs that will influence the company’s long-term strategy, business operations, and physical footprint.
Impact and Strategy for Climate Resilience: With exposure to natural catastrophe through our insured properties, Assurant maintains a high-quality panel of reinsurers, works with state regulators, and incentivizes floodprone policyholders to use physical risk management tools. Our reinsurance program reduces our financial exposure to climate change and enhances our ability to protect more than three million homeowner and renter
policyholders against severe weather and other hazards.
We also prioritize opportunities that address the underlying causes of climate risk. For example, we educate consumers and regulators about the benefits of adopting climate-resilient improvements when constructing or
repairing homes. To incentivize these behaviors, we offer discounts to those who have fortified their homes to mitigate the impacts of floods, hurricanes, or other severe weather.

Risk Managementa) Process to Identify Climate Risk

CDP Section Alignment: 2.2.1, 2.2.2, 2.2.5, 2.2.6, 2.2.8 & 2.2.9

Climate-related risk identification is integrated into our multidisciplinary, company-wide risk identification, assessment, and management processes, which incorporate our Enterprise Risk Management framework, governancestructure, risk appetite framework and limits, key risk themes, risk taxonomy, catastrophe modelling and analytics, and reinsurance purchase decision-making frameworks.
The Enterprise Risk Committee (ERC) meets at least six times per calendar year to focus on all risks with a substantive financial or strategic impact on our business. The ERC, which is chaired by our VP, Operational Risk
Management and includes members of Assurant’s Management Committee, senior members of risk management, and leaders of all the functional support areas of the company, is responsible for the interdisciplinary oversightof business unit and enterprise risks and the design, management, and recommendation of the risk appetite framework and limits. The Assurant Global Risk Management team is supported by the ERC reports and provides
regular updates to the Finance & Risk (F&R) Committee of Assurant’s Board.
The company maintains a full climate risk and opportunities screening analysis to identify potential climate-related issues for Assurant businesses, which is refreshed annually or as necessary. As part of that process, the major linesof business are reviewed and assessed based on current climate change trends, the varying degrees of potential downside and upside, and the additional information and analysis required to gain greater understanding of the risks.
The assessment considers both physical and transition related risks across the key drivers identified in the TCFD framework over specific time horizons as well as considering current and emerging regulatory requirements.
1

A “business-as-usual” scenario represents an emissions trajectory should no major global effort to limit greenhouse gas emissions come into effect (RCP8.5). In a “two-degree” scenario, global emissions are aligned with international pledges
to manage global average temperature increases to below 2°C by 2100 (RCP4.5).

Introductiona) Process to Identify Climate Risk (continued)

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

61

CDP Section Alignment: 2.2.1, 2.2.2, 2.2.5, 2.2.6, 2.2.8 & 2.2.9

Physical risk: For our climate-related catastrophe exposures inherent in our property insurance business, our Reinsurance Risk Committee (RRC) monitors catastrophe exposure and reports results to the F&R Committee onan annual or as needed basis. Our RRC reviews and approves our catastrophe reinsurance activities. Annually through our catastrophe reinsurance program, we work to reduce our company’s financial exposure.
Assurant Global Risk Management has conducted scenario analysis to measure the impact of extreme catastrophic events on the property insurance portfolio, and through this analysis decided to purchase additional
catastrophe reinsurance protection in 2023 and 2024.
When identifying or assessing climate-related risks, an impact from an individual catastrophe event that generates losses in excess of $5.0 million, pre-tax, net of reinsurance and client profit sharing adjustments and including
reinstatement and other premiums, is considered significant. All such items greater than $5.0 million are reported to the Audit Committee on a quarterly basis.
Transition risk: Assurant monitors the emergence and development of transition risks and opportunities through the processes described above and through specific climate-related considerations.
Global Risk Management and Government Relations teams monitor how changing policy and regulatory environments worldwide may directly or indirectly affect products. For example, insurance policies and/or warranty
coverage may need to be aligned with changing risks/liabilities in the marketplace. We are also engaged on climate regulatory matters. Assurant has partnered with relevant trade associations to provide feedback on proposed
guidelines including the American Property Casualty Insurers Association, the Life Insurance Council of New York, and the Business Roundtable as a few key examples. Assurant also directly engages with lawmakers about the
National Flood Insurance Program and other fire and hazard risk management regulations.
In relation to our investment portfolios, the Assurant Investment Committee provides a forum for sustainability topics to be discussed and considered in balance with other investment considerations. This committee iscomprised of a cross section of internal stakeholders that will be empowered to identify and incorporate into investment policy sustainability topics including climate-related risks.

b) Process for Managing Climate Risk

CDP Section Alignment: 2.2.1, 2.2.2, 2.2.8 & 2.2.9

The company employs a risk governance structure, overseen by the Board and senior management and coordinated by the Global Risk Management function, to provide a common framework for evaluating the risks embedded
in and across our businesses and functional areas, developing risk appetites, managing these risks, and identifying current and future risk challenges and opportunities.
Global Risk Management coordinates the company’s internal risk management activities, including climate-related risks, and is the responsibility of the Chief Marketing and Risk Officer. Global Risk Management develops risk
assessment and risk management policies and facilitates identification, management, measurement, and reporting of risks. Global Risk Management also coordinates with the Compliance function and other departments andinternal committees overseeing risk to develop recommendations for risk limits. Periodic reporting and discussion of climate risk occurs at the ERC and subcommittees as warranted.
Risk appetite is defined as the levels, types, and amount of risk we are willing to accept to pursue our business and strategic objectives, consistent with prudent management of risk associated with available levels of capital. Using
metrics allows for a cohesive assessment of risk, resources, and strategy, and it supports management and the Board in making well-informed business decisions. The company’s risk appetite is subject to Board oversight.
Global Risk Management relies on a combination of activities and processes, including through scenario analysis and the Own Risk and Solvency Assessment, to provide analysis and seek assurance that material risks have been
identified and are managed to be within the Board-approved risk appetites.
Physical Risk: Assurant prioritizes climate-related physical risks and opportunities based upon each business unit’s exposure to natural catastrophe, flood, fire, existing and emerging regulatory requirements related to climatechange, and other climate-related events.
Assurant is most prone to climate change impacts related to the homes for which we provide lender-placed, voluntary, and flood insurance through Global Housing. In managing its portfolio of voluntary property insurance
policies, Assurant uses risk concentration models to identify and de-risk areas of high exposure to climate-related perils such as wildfire and flood. To enhance our understanding of our significant risk exposure to catastrophic
events, we purchase aftermarket information that provides us with additional building characteristics, which we include in our modelling process and supply to our diverse panel of reinsurers. We employ catastrophe models forvarious geographic regions that contain near term (5-year) projections of climate related weather activity, which allow us to make more accurate assumptions on the frequency of hurricanes or other climate-related events todetermine pricing and guide appropriate risk-taking within the company.
Assurant Global Risk Management also utilizes catastrophe modeling software to understand the potential impacts from climate change on catastrophic losses on a longer time horizon using various CO2 emissions scenarios.
Changes in total insured value and potential risk concentrations are reviewed quarterly, with aggregates and trends reported to management. This analysis ensures that ongoing oversight and monitoring of the portfolio
exposure and the adequacy of the in-force and prospective reinsurance programs.

Introduction

A Thriving Societyb) Process for Managing Climate Risk (continued)

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

62

CDP Section Alignment: 2.2.1, 2.2.2, 2.2.8 & 2.2.9

While Assurant cannot underwrite individual policies within its lender-placed portfolio, coverage terms offered within the policy can be changed over time to manage the risk within the portfolio. One example is the deductiblelevel, which can be increased in higher risk areas. Assurant’s property policies are also issued with annual (12 month) terms, so pricing, coverage, and the contracts with our insurance clients can be reviewed within a relatively
short time horizon relative to the longer term impacts of climate change.
A key response to climate-related physical risk is the strategy of diversifying the portfolio toward products and services with lower catastrophe exposure, including the overall growth of the Connected Living, Global Automotive,
and Renters businesses. Assurant’s multi-year strategy to position the company for longer-term profitable growth is focused on growing business where it can maintain or reach market-leading positions, advancing
diversification and shift to capital-light and fee-based offerings that provide greater stability and predictability, and less climate-related risk.
For our own operations, Assurant Global Risk Management, in collaboration with the Corporate Real Estate and Facilities functions, assesses all of the company’s facilities for exposure to severe climate-related events andrecommends improved climate resiliency where appropriate.
Transition Risk: Under the oversight of the Assurant Investment Committee, our portfolio management professionals, as well as our third-party asset managers, work to consistently lower our overall investment portfolio
exposure to industries and companies with high-risk environmental issues and target higher allocations to companies and issuances that demonstrate enhanced environmental, social, and sustainability attributes.

c) Climate Risk Integration

CDP Section Alignment: 2.2.1 & 2.2.2

As described above, climate-related risk identification is integrated into a multidisciplinary, company-wide risk
identification, assessment, and management processes.

• In most circumstances physical and transition risks are a driver for other conventional risk types(e.g. strategic, market, or operational).

Given the characteristics of climate risks, Assurant uses a risk approach wherein climate-related risks are partof the existing framework and attributed to the existing risk taxonomy.

The Assurant Risk Appetite Framework sets out our approach to determining risk appetite and the Risk
Themes, which are groupings of similar or related risks, for which an appetite statement is captured. As
Assurant uses a risk approach wherein climate risks are part of the existing framework, there is no single
appetite statement for climate risk. If the impact of climate risk is material, it should be included in the Risk
Appetite Statements of that specific Risk Theme. Examples may include actions in relation to:

The main reasons for that are:
• Climate-related risks are intertwined with other risks and risk types. They should be looked at holisticallyand be an integral part of the decision and risk mitigation process.
• Assurant operates in multiple countries with different business lines and teams.
• The impact and severity of climate risks are geographically diverse.
• The impact and severity will differ among the various business lines (e.g. Automotive is different from
Connected Living).

• the Assurant Climate Action Policy and commitment to reduce carbon emissions.
• efforts to monitor climate risk exposure through catastrophe exposed underwriting.
• efforts to monitor climate risk exposure in the investment portfolio.
For these and other possible instances regarding separate climate risk appetites, the regular risk appetite
setting process is followed.

a) Metrics
Metric Description

Metrics

2024 Planned Net Reportable Catastrophe Losses (USD)$155M

Q4 2023 Proportion of Property Exposure in Southeastern Coastal and HI Region

18.6%

Excess Catastrophe Reinsurance per event program retention

1 in 5 year probable maximum loss

Excess Catastrophe Reinsurance top of tower

1 in 265 year probable maximum loss

Introduction

A Thriving Societyb) Scope 1, 2, and 3 GHG Emissions (Metric Tons CO2e) 1,2

A Circular Economy

A Stable Climate

Responsible Business

Appendix

632024 Sustainability Report

CDP Section Alignment: 7.53, 7.53.1, 7.54, 7.45, 7.6, 7.7, 7.8, 12.1, 12.1.1 & 12.3

We monitor absolute energy use, Scope 1, Scope 2, and relevant Scope
3 emissions and emissions intensity relative to revenue.
Scope 1

1,342

Scope 2
Location-based

12,192Market-based

12,792

Scope 3Purchased Goods and Services

307,585

Capital Goods

3,008

Fuel and Energy-related Activities

686

Upstream Transportation and Distribution

4,819

Waste Generated in Operations

1,628

Business Travel

2,406

Employee Commuting

3,342

Downstream Transportation and Distribution

32,806

Use of Sold Products

80,527End-of-Life Treatment of Sold Products

229

Downstream leased assets

283

Franchises

2,338
—

Investment Portfolio3c) Targets

CDP Section Alignment: 7.53, 7.53.1 & 7.54

In 2022, Assurant announced its goal to reduce enterprise Scope 1 & 2 GHG emissions by 40 percent by 2030 from a 2021 baseline. The target, which aligns with the Paris Agreement and is science-based, was set as part ofthe company’s ESG guiding principle to ensure its facilities around the world adhere to sustainability practices. We continue to consider our path to implementing a Scope 3 GHG emission target which would also take into
account our investment portfolio and supply chain, among other areas.
1

Scope 1, 2, and 3 emissions calculated according to Greenhouse Gas Protocol | (ghgprotocol.org).

2

Scope 2 GHG emissions are estimated using the market-based Scope 2 accounting method in alignment with the Greenhouse Gas Protocol.

3

Assurant expects to calculate 2023 Investment Portfolio Scope 3 emissions as part of its upcoming CDP submission.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

64

Appendix: Sustainability Accounting Standards Board (SASB) Index
Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects, and connects major consumer purchases. Assurant supports the advancement of the connected world bypartnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience. Assurant operates in North America, Latin America, Europe, and Asia Pacificthrough two operating segments: Global Lifestyle and Global Housing. Through its Global Lifestyle segment, Assurant provides mobile device solutions, extended service contracts, and related services for
consumer electronics and appliances, and credit and other insurance products; and vehicle protection services, commercial equipment services, and other related services. Through its Global Housing
segment, Assurant provides lender-placed homeowners, manufactured housing, and flood insurance, as well as voluntary manufactured housing, condominium, and homeowners insurance; and rentersinsurance and other products. Given Assurant’s unique and differentiated business model that spans multiple industry categories, including mobile, Assurant is providing the following disclosures alignedwith the Sustainability Accounting Standards Board (SASB) industry standards for both insurance and telecommunication services.
As of August 2022, the International Sustainability Standards Board (ISSB) of the IFRS Foundation assumed responsibility for the SASB Standards. The ISSB has committed to maintain, enhance, and evolve
the SASB Standards and encourages preparers and investors to continue to use the SASB Standards. Assurant has prepared the 2024 SASB Index accordingly to drive continued transparency and will lookto evolve future disclosures in alignment with IFRS standards.
Insurance Industry Metrics
Topic Area

Metric Code

Metric Description

Disclosure

Insurance Activity Metric

FN-IN-000.A

Number of policies in force, by segment:

Assurant currently tracks and reports the policies in force globally for mobile devices protected, mobile devices
serviced protected vehicles and renters policies. See our Q4 2023 Financial Supplement for policies in force,
specifically page 4 for Mobile and Vehicles and page 7 for Renters.

(1) property and casualty,(2) life,(3) assumed reinsurance

Transparent
Information & Fair
Advice for Customers

FN-IN-270a.1

Total amount of monetary losses as a result oflegal proceedings associated with marketing andcommunication of insurance product related
information to new and returning customers

See the Legal and Regulatory Matters portion of Note 27, Commitments and Contingencies, on page F-76
of Assurant’s Fiscal Year 2023 Form 10-K filing.

FN-IN-270a.2

Complaints-to-claims ratio

Assurant currently tracks complaints by line of business internally. This data is used to track performance and identify
opportunities for improvement. However, given the varying nature of how our product and service offerings are sold,and the varying definitions of complaint types by product line, we do not currently calculate or publicly disclose an
overall complaints-to-claims ratio.

FN-IN-270a.3

Customer retention rate

Due to the nature of Assurant’s business, the variation in our lines of business, and how our products and services are
sold, we do not currently calculate or publicly disclose customer retention rates.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Topic Area

Metric Code

Metric Description

Disclosure

Transparent
Information & Fair
Advice for Customers(Cont.)

FN-IN-270a.4

Description of approach to informing customers
about products

Assurant provides a variety of products across our lines of business and has established policies and procedures toensure the information given to customers is transparent, complete, and accurate. For more information, see the
Our Products and Services sections of Item 1. Business in Assurant’s Fiscal Year 2023 Form 10-K filing, specifically
pages 5–6 for Global Lifestyle and pages 8–9 for Global Housing.

Incorporation of ESG
Factors in Investment
Management

FN-IN-410a.2

Description of approach to incorporation ofenvironmental, social, and governance (ESG)
factors in investment management processes
and strategies

Assurant’s approach to the incorporation of ESG factors into our investment management processes and strategies
is outlined in our Responsible Investing Commitment, and the Responsible Investing section on page 45 of the2024 Sustainability Report.

Policies Designed
to Incentivize
Responsible Behavior

FN-IN-410b.1

Net premiums written related to energy
efficiency and low carbon technology

FN-IN-410b.2

Discussion of products and/or productfeatures that incentivize health, safety,
and/or environmentally responsible actions
and/or behaviors

While Assurant does not explicitly track net premiums related to energy efficiency and low-carbon technology,
we provide products and services that incentivize environmentally-minded actions. For example, we provide coveragefor efficiency-related items such as smart thermostats through our Connected Living business. Additionally, in 2020
Assurant launched an industry-first electric vehicle protection product, Assurant EV One Protection℠, which is now
available to sell in 12 countries globally. In 2023 we launched Assurant Carbon IQ™, a solution that provides
end-to-end CO2 impact assessment to help companies define and refine their circularity strategy for smartphones
in the mobile device ecosystem. Additionally, Assurant’s services in mobile trade-in extend the life of a mobile device,helping to minimize e-waste. See “Meeting Circularity through A Suite of Sustainable Offerings” on page 36 and“Sustainable Products” on page 43 of the 2024 Sustainability Report for a discussion of these products and services.

FN-IN-410c.1

Absolute gross financed emissions,disaggregated by

Financed Emissions(1) Scope 1,

65

Assurant reports total investment portfolio emissions, portfolio emissions disaggregated by Scope 1, Scope 2, andScope 3, and portfolio emissions by industry in our responses to C-FS14.1a, C-FS14.2d, C-FS14.2b, respectively,
in section C14. Portfolio Impact of our 2023 CDP.

(2) Scope 2, and(3) Scope 3 (Metric tonnes (t) CO₂-e)
FN-IN-410c.2

Gross exposure for each industry by asset class

Assurant reports Fixed Maturity Securities by Issuer Type in our Q4 2023 Financial Supplement on page 11.

FN-IN-410c.3

Percentage of gross exposure included in thefinanced emissions calculation

Assurant reports portfolio coverage in our response to C-FS14.1a of section C14. Portfolio Impact of our 2023 CDP.

FN-IN-410c.4

Description of the methodology used to calculate
financed emissions

Assurant reports portfolio emissions calculation details and assumptions in our response to C-FS14.1a of section C14.
Portfolio Impact of our 2023 CDP.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix

662024 Sustainability Report

Topic Area

Metric Code

Metric Description

Disclosure

Physical Risk Exposure

FN-IN-450a.1

Probable Maximum Loss (PML) of
insured products from weather-related
natural catastrophes

Assurant utilizes various proprietary modelling processes to make underwriting and pricing decisions, and to manage
exposure to catastrophe risk. The table below details the estimated reportable losses affecting its Global Housing
insurance portfolio that could result from weather-related natural catastrophes, based on three likelihood scenarios(1) 1-in-50; (2) 1-in-100; (3) 1-in-250.
Assurant defines a reportable catastrophe event as an individual catastrophe event that generates losses in excess of$5.0 million, pretax, net of reinsurance and client profit sharing adjustments and including reinstatement and otherpremiums. This data includes hurricanes, earthquakes, and other perils, of which hurricanes are most significant toAssurant’s business. The hurricane loss amounts are based on Assurant’s catastrophe risk models and include losses
from wind and storm surge. The earthquake loss amounts include losses from earthquakes, as well as fires following
earthquakes. This data, reported as of June 2023, covers Assurant’s Global Housing insurance portfolio, and isreported gross and net of reinsurance.

Probable Maximum Loss - Hurricane
Probability of
Non-Exceedance

Return Period(Year)

Directand Assumed

Net(Excl. Reinstatement Premiums)

98.00%

50$851.2M$264.9M

99.00%

100$1.16B$312.4M

99.60%

250$1.72B$379.6M

Return Period(Year)

Directand Assumed

Net(Excl. Reinstatement Premiums)

98.00%

50$35.6M$31.2M

99.00%

100$65.7M$59.1M

99.60%

250$123.1M$112.2M

Probable Maximum Loss - Earthquake & Fire Following
Probability of
Non-Exceedance

For further information about Assurant’s risk management processes, see Item 1. Business, specifically pages 7, 9, 18,
19, and 20 of Assurant’s Fiscal Year 2023 Form 10-K filing. Also, see Assurant’s 2024 Sustainability Report, Task Forceon Climate-Related Financial Disclosures (TCFD) Index, specifically the section entitled Risk Management.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

Topic Area

Metric Code

Metric Description

Disclosure

Physical Risk Exposure(Cont.)

FN-IN-450a.2

Total amount of monetary losses attributable toinsurance payouts fromIn Assurant’s 2024 TCFD Index, we disclose our catastrophe modeling practices and strategy, together with how
we employ catastrophe modeling for climate risk identification and integration. See details in our TCFD starting on
page 55 in Assurant’s 2024 Sustainability Report.

(1) modeled natural catastrophes and(2) non-modeled natural catastrophes, by type of
event and geographic segment (net and grossof reinsurance)

67

The Net Incurred Catastrophe Losses table presents the losses, net of reinsurance, incurred by Assurant during 2023
as a result of both modeled and nonmodeled significant catastrophe events, as defined above. This data includes
hurricanes, earthquakes, and other perils, of which hurricanes are the most significant to Assurant’s business.

2023 Net Incurred Catastrophe Losses
Event Type

Incurred Losses1

Earthquake

436,031

Hurricane

25,223,176

Other Perils

90,999,276

Total
FN-IN-450a.3

Description of approach to incorporationof environmental risks into
(1) the underwriting process for individual
contracts and(2) the management of firm-level risks
and capital adequacy

Systemic
Risk Management

FN-IN-550a.1

Exposure to derivative instruments by category:(1) total potential exposure to non-centrally
cleared derivatives,

116,658,483

1

Includes incurred but not reported (IBNR) estimates.
Excludes a decrease in reinstatement premiums ofapproximately $5.5M

Assurant has an extensive risk management process, covering both pricing and underwriting of policies as well as
management of firm-level risks. For further information about Assurant’s risk management processes, refer to thefollowing in Assurant’s Fiscal Year 2023 Form 10-K filing:• Item 1. Business, specifically, pages 18–20 covering Global Risk Management and pages 7 and 9–10 covering thesegment-level risk management for Global Lifestyle and Global Housing, respectively.
Also, see Assurant’s 2024 Sustainability Report, Task Force on Climate-Related Financial Disclosures (TCFD) Index,
specifically the section entitled Risk Management.
Assurant uses derivative financial instruments on a limited basis to hedge risk. For more information, see Investments
on pages F-25 to F-31, Fair Value Disclosures on page F-32, and Interest Rate Derivatives on page F-60 of Assurant’s
Fiscal Year 2023 Form 10-K filing.

(2) total fair value of acceptable collateral posted
with the Central Clearinghouse, and(3) total potential exposure to centrally
cleared derivatives
FN-IN-550a.2

Total fair value of securities lending
collateral assets

As Assurant does not engage in securities lending, we do not consider this metric to be applicable to our businessmodel. For more information, please see the Investments portion of Item 7. Management’s Discussion and Analysisof Financial Condition and Results of Operations on page 55 of Assurant’s Fiscal Year 2023 Form 10-K filing.

FN-IN-550a.3

Description of approach to managing capital andliquidity-related risks associated with systemic
non-insurance activities

For information on our approach to managing capital resources and liquidity related risks, please see the Liquidity andCapital Resources portion of Item 7, Management’s Discussion and Analysis of Financial Condition and Resultsof Operations, on pages 55–60 and Risk Factors on pages 20–40 of Assurant’s Fiscal Year 2023 Form 10-K filing.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

68

Telecommunication Services Industry Metrics
Topic Area

Metric Code

Metric Description

Disclosure

Telecom Activity Metric

TC-TL-000.A

Number of wireless subscribers

As a provider of mobile device solutions, extended service products, and related services for mobile devices,
Assurant does not have any wireless, wireline, or broadband subscribers, nor do we have network traffic.
These metrics are therefore not applicable to our business.

TC-TL-000.B

Number of wireline subscribers

TC-TL-000.C

Number of broadband subscribers

TC-TL-000.D

Network traffic

TC-TL-130a.1(1) Total energy consumed in gigajoules(1) The total 2023 (actual & estimated) energy consumption (GJ): 130,7121(2) Percentage grid electricity(2) Grid electricity: 89%(3) Percentage renewable energy(3) Renewable: 0%

TC-TL-220a.1

Description of policies and practices relating tobehavioral advertising and customer privacy

As a provider of mobile device solutions, extended service products, and related services for mobile devices, Assurant
does not have any wireless, wireline, or broadband subscribers, nor do we have network traffic. Thus, this SASB metricis not applicable to Assurant’s business model.

TC-TL-220a.2

Number of customers whose information is used
for secondary purposes

Environmental
Footprintof Operations

Data Privacy

Assurant’s privacy practices are outlined in Assurant Privacy Policies, which can be found here:(1) Assurant’s Privacy Policy; and(2) Additional jurisdiction-specific privacy statements for North America, Europe, Asia-Pacific, and Latin America,
and the Caribbean are available via the links at the bottom of Assurant’s “About Assurant” website.

TC-TL-220a.3

Total amount of monetary losses as a resultof legal proceedings associated with privacy

Assurant did not have any material legal proceedings associated with privacy-related issues in 2023. For further
information about legal proceedings, see the Legal and Regulatory Matters portion of Note 27, Commitments andContingencies, beginning on page F-75 of Assurant’s Fiscal Year 2023 Form 10-K filing.

TC-TL-220a.4(1) Number of law enforcement requests
for customer information

This metric is specific to traditional telecommunications businesses. Assurant does not consider this metric applicableto our business model.

(2) Number of customers whose information
was requested(3) Percentage resulting in disclosure1

Total energy includes electricity and natural gas at global facilities. Source data was used where possible. Where source data was unavailable, data for electricity and natural gas usage was estimated using energy intensity per square foot from the U.S.
Energy Information Administration (EIA), Office of Energy Consumption and Efficiency Statistics. Data from September 2023 U.S. EPA Emission Factors for Greenhouse Gas Inventories was used for converting from volume usage to energy for natural gas
and diesel. A natural gas heat content of 0.001026 mmBTU per cubic foot and a diesel heat content of 0.138 mmBTU per gallon were used.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix

Topic Area

Metric Code

Metric Description

Disclosure

Data Security

TC-TL-230a.1(1) Number of data breaches

Assurant did not experience any material information security breaches in 2023.

2024 Sustainability Report

69(2) Percentage that are personal data breaches(3) Number of customers affected

Product End-of
life Management

TC-TL-230a.2

Description of approach to identifying andaddressing data security risks, including useof third-party cybersecurity standards

See “Data Security, Privacy, and Cybersecurity” on page 51 of the 2024 Sustainability Report.

TC-TL-440a.1(1) Materials recovered through take-backprograms, percentage of recovered materials
that were

See “Device Lifecycle Solutions” on page 37 of the 2024 Sustainability Report.

(2) reused,(3) recycled and(4) landfilled
Competitive Behavior& Open Internet

TC-TL-520a.1

Total amount of monetary losses as a resultof legal proceedings associated with
anti-competitive behavior regulations

Assurant and its subsidiaries were not party to any litigation relating to anti-competitive behavior regulations as
defined by the Federal Trade Commission, nor did Assurant or its subsidiaries suffer any monetary losses as a result oflegal proceedings associated with anti-competitive behavior regulations in 2023. For further information about legal
proceedings, see the Legal and Regulatory Matters portion of Note 27, Commitments and Contingencies, on page F-76
of Assurant’s Fiscal Year 2023 Form 10-K filing.

TC-TL-520a.2

Average actual sustained download speed of

These metrics are not applicable to Assurant’s business model.

(1) owned and commercially-associatedcontent and(2) non-associated content

Managing Systemic
Risks from Technology
Disruptions

TC-TL-520a.3

Description of risks and opportunities associatedwith net neutrality, paid peering, zero rating andrelated practices

TC-TL-550a.1(1) System average interruption duration and(2) system average interruption frequency(3) customer average interruption duration

TC-TL-550a.2

Discussion of systems to provide unimpeded
service during service interruptions

These metrics are not applicable to Assurant’s business model.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report70

Appendix: Sustainability Data Fact Sheet
Assurant Facts#

Assurant at a glance

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

1

Mobile devices protected

63M

62M

61M

2

Mobile devices serviced1

26M

62M

61M

3

Homeowners protected from losses due to flood damage

500K

426K

401K

4

Rental units protected

2.6M

3M

3M

5

Travelers and credit card holders protected

51M

55M

55M

6

Appliances, electronics, and household valuables protected

102M

102M

104M

7

Protected vehicles2

53M

54M

55M

8

Mortgage loans tracked

30M

31M

30M

9

Customers with financial products covered with credit protection

6M

7M

7M

10

Total revenue3$10.2B$10.2B$10.7B

11

Countries

21

21

21

12

Years of expertise

125+

125+

125+

13

Employees worldwide

15,60013,70013,600#Tracking Our Progress — Customer Satisfaction

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

Ratings/Reviews (5-Star Scales)
1

Consumer Affairs

3.48

3.98

4.19

2

Trustpilot

3.8

3.5

4.1

3

Better Business Bureau

3.27

4.51

4.67

4

Total Consumers Served

300+ million

300+ million

300+ million

1

Includes insurance and upgrade contracts inforce for mobile phones, tablets, e-readers, and accessories.

2

Includes insurance and service contracts inforce for vehicles, RVs, powersports, and ancillary products.

3

Total revenue refers to net earned premiums, fees, and other income.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

71

A Thriving Society#

Workforce Statistics

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

1

Global Headcount

15,60013,70013,6002

Full Time

15,06813,081

12,906

3

Part Time

580

569

728

4

Permanent Employees4–

13,591

13,5605

Temporary Employees4

–

59

74

Global Region
6

North America

84%

80%

77%

7

Latin America

5%

7%

9%

8

Europe

9%

10%

10%

9

Asia-Pacific

2%

3%

4%

Workforce Segments
10

Frontline (Grades 1–9)1

69%

64%

63%

11

Managerial / Leaders (Grades 10 and above)2

31%

36%

37%

#

Workforce Stability3

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

1

Overall Attrition

20%

21%

15%

2

Frontline Attrition (Grades 1–9)

25%

27%

19%

3

Grades 10 and above Attrition (Managerial/Leaders)

8%

9%

6%

4

Overall Employee Tenure

7 years

8 years

8 years

1

Frontline employees are predominantly hourly roles such as customer care, claims administration, and mobile repair and logistics.

2

Managerial employees are predominantly salaried employees engaged in an array of business and support functions.

3

Assurant updated its employee turnover metric to only include voluntary turnover, which we feel provides better insight into the programs and actions we can take as an organization to impact employee sentiment and engagement.

4

Assurant did not begin calculating and reporting these metrics until 2022.

Introduction#

A Thriving Society

Diversity and Inclusion

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

72

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

Global Gender Diversity1
1

Women

54%

60%

60%

2

Women (Managerial)

42%

43%

43%

3

Women in Senior Management

40%

40%

40%

4

Women in Middle Management

47%

49%

42%

5

Women Total Promotions

59%

49%

57%

6

Women in IT/Engineering

27%

28%

28%

Workforce Diversity (U.S. only)
7

Women

55%

62%

62%

8

Race/Ethnicity (URM)

54%

53%

54%

Managerial-Level Diversity (U.S. only)
9

Women

43%

44%

44%

10

Race/Ethnicity (URM)

43%

44%

45%

Management Committee Diversity
11

Women

20%

18%

15%

12

Race/Ethnicity (URM)

0%

18%

23%

Board Diversity2
13

Women

25%

31%

31%

14

Race/Ethnic Diversity

25%

23%

31%

1

Definitions are based upon Bloomberg Gender-Equality Index (GEI) KPIs.

2

Effective May 23, 2024, the company’s board reflects an increased overall diversity, with 36 percent now identifying as gender diverse and 27 percent identifying as racially or ethnically diverse.

Introduction

1#

Supplier Diversity and Inclusion

1

Diverse Supplier Tier 1 Spend1#

Strategic Learning and Development2

1

Total hours

2

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix73

2024 Sustainability Report

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

$66M

$100M

$115M

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

61,144

159,460

151,949

Hours of training per employee3

3.9

11.6

11.2

3

Employees receiving an annual performance review

95%

95%

97%

#

Employee Engagement

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

1

eNPS score

38

37

44

2

Engagement Champion Teams — leaders

250

250

284

3

Engagement Champion Teams — teams

41

35

35

#

Employee Ratings

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

1

Glassdoor

3.7

3.6

3.6

2

Indeed

3.5

3.5

3.5

Tier 1 suppliers are diverse-owned businesses that Assurant pays directly for goods and services. Tier 2 suppliers are diverse-owned businesses that receive payment from Assurant indirectly, via a non-diverse supplier as a subcontractor or agent.

2

In 2024, Assurant identified a calculation error for the 2022 Onboarding, professional and managerial metrics and Hours of training per participating employee metric. The 2022 values for these metrics listed in this table have been corrected.

3Starting in 2024, we are now reporting hours of training per FTE vs. hours of training per participating employee. Numbers for 2021–2023 have been updated to reflect this calculation.

Introduction#

Community Giving and Volunteering

1

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix2024 Sustainability Report

74

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

Total Assurant Foundation Grants

$3.9M

$3.4M

$2.7M

2

Nonprofits Supported

1,699

1,581

1,556

3

Matching Gifts$723,120$583,446$536,139

4

Volunteer Hours Reported

15,39665,652

91,838Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

A Circular Economy#

Mobile Devices Metrics

1

Mobile Devices Recycled

1.9M

1.7M

1.85M

2

Mobile Devices Repaired/Resold

20.6M

22.6M

22M

3

Mobile device repurposing — E-waste landfill avoidance1

4,200 MT

4,300 MT

4,200 MT4

Mobile device repurposing — avoided CO2 emissions2

1.13M MT

1.24M MT

1.16M MT1

An average of 0.193 kg is used per device.

2

Average CO2 footprint of 55 kg per device, including initial production and new device transport minus refurbishment and preowned device transport emissions.

Introduction

A Thriving Society

A Circular Economy

A Stable Climate

Responsible Business

Appendix752024 Sustainability Report

A Stable Climate#

Enterprise Greenhouse Gas Emissions

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

2,132

1,505

1,342

Scope 1 GHG Emissions (Metric Tons CO2e)
1

Scope 1

Scope 2 GHG Emissions (Metric Tons CO2e)12

Location-based

14,67013,447

12,1923

Market-based

14,973

13,46912,792

17,105

14,974

14,134228,495

289,882

307,585

6,292

4,131

3,008

860

675

686

4,623

6,048

4,819

622

955

1,628

Scopes 1 and 2 GHG Emissions (Metric Tons CO2e)
4

Scopes 1 and 2 (Market-based) Total1

Scope 3 GHG Emissions (Metric Tons CO2e)15

Purchased Good and Services

6

Capital Goods

7

Fuel and Energy-related Activities

8

Upstream Transportation and Distribution

9

Waste Generated in Operations

10

Business Travel

1,631

2,999

2,406

11

Employee Commuting

3,240

4,478

3,342

12

Downstream Transportation and Distribution

51,73851,46732,80613

Use of Sold Products

97,732

95,77980,52714End-of-Life Treatment of Sold Products

277

272

229

15

Downstream Leased Assets

N/A

213

283

16

Franchises

3,055

2,612

2,338

17

Investment Porfolio2

2,547,309

2,284,121–

18

Scope 3 Total

2,945,874

2,743,632

439,657

1

Assurant’s Scope 1, Scope 2 (Location-based), Scope 2 (Market-based), and relevant Scope 3 GHG emissions, except Category 15 Investment Portfolio, received independent third-party limited assurance for 2023. The verification letter for 2023 can befound here.

2

Assurant will calculate its 2023 Investment Portfolio emissions as part of its 2024 CDP submission.

Introduction

A Thriving Society

GHG EMISSIONS (METRIC TONS CO2e)

A Circular Economy

18,739A Stable Climate

Responsible Business

Appendix

762024 Sustainability Report

14,134

Scope 1 and 2 (Market-based)

Use of Sold Products

307,585

Purchased Goods and Services

Other Relevant Scope 3
Emissions1

80,527

Downstream Transportation
and Distribution

32,806
1#

Mobile, Real Estate Footprint and Paper Usage

1

Assurant’s Scope 3 Category 15 Investment Portfolio GHG emissions
are not included in this chart.

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

Buildings/Facilities Owned

1M sq ft

979K sq ft

979K sq ft

2

Buildings/Facilities Leased

1.4M sq ft

1.3M sq ft

1.2M sq ft

3Known Paper Usage

64.9 tons

38 tons

5.69 tons

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

13,625

14,703

15,148

222

206

266

1,015

897

546

Dec. 31, 2021

Dec. 31, 2022

Dec. 31, 2023

Responsible Business#

Data Security

1

Employees Trained

2

Security Audits Completed

3

Third-Party Vendor Assessments#

Ethics and Compliance Training

1

Ethics Training2

15,46915,136

14,935

2

Privacy Training3

15,945

14,775

14,4091

Assurant’s Scope 3 Category 15 Investment Portfolio GHG emissions are not included in this chart.

2This reflects Code of Ethics training, which covers many different E&C topics.

3

Reflects mandatory employee new hire and annual refresher training and accounts for turnover throughout the year.

assurant.com