CUSTOMER CASE STUDY CELAYIX

Software Provider Celayix
Creates Efficiencies for
Schedule-Dependent
Organizations
Headquartered in Vancouver, British Colombia, Canada, Celayix, Inc. is theworld leader of tailored-to-fit employee scheduling software and time andattendance solutions for organizations of all sizes. Whether their customers
have 10 or 10,000 employees, Celayix ensures scheduling is a seamlessendeavor. Through simple processes, automation, artificial intelligence, instantcommunications, and accurate time-tracking within their customized solution,
Celayix integrates completely with other software systems. With over 20 yearsof experience, Celayix maintains the highest standards of quality solutions,services, and customer support for over 250,000 users.

CUSTOMER-AT-A-GLANCE
Celayix
Industry
Workforce Management
Software Provider
Websitewww.celayix.com

Sophos Solutions
Sophos Managed Threat
Response Advanced for
Endpoints and Servers
Sophos Cloud Optix
Sophos Central Email Advanced

CUSTOMER CASE STUDY CELAYIX“With our shift to the cloud, it was importantthat our tools and security scaled with us.“
Gurmit Dhaliwal, CEO, Celayix

Executive Summary
For workforce management software provider
Celayix, success is defined by their customer
base. Their personalized scheduling and time andattendance platform allows Celayix customers
to operate efficiently and cost-effectively. With
help from Amazon Web Services (AWS) andSophos, Celayix can ensure uninterrupted uptime
and exclusively protected data for their steadily
increasing number of customers, while allowing
the Celayix IT team to make the most of their dayto-day work.

An Insightful Understandingof Customer Success“Our customers’ business is our business,” explains
Celayix CEO Gurmit Dhaliwal. “Our goal is toensure our customers’ employees, contractors, orvolunteers are productive while each organization,
regardless of their industry, remains efficientand available. We remove any potential concerns
customers could have regarding the managementof their hourly employees. At the end of the day,
we are here to help businesses run smoother.”
For a multitude of industries such as healthcare,
hospitality, home care, event management, andmanufacturing, Celayix’s staff scheduling andtime and attendance software is built to makecustomers’ lives easier and less expensive with

24/7, 365 access to the platform. With this principle
firmly established, uptime and data availability foreach Celayix user is imperative.

The Economic Impact ofTime, Attendance, andScheduling
The customized solutions from Celayix help managea client’s diverse workforce and hourly workers.
Celayix’s advanced feature set establishes that
customers are ensuring adequate staff coverage,
matching qualifications and experience withparticular shift changes, scheduling quality teams,and managing towards ever-changing industry
demands. With Celayix, customers can reduce theirtime spent managing shift schedules and time andattendance by 95%.

CUSTOMER CASE STUDY CELAYIX“What I appreciate about Cloud Optix is that itallows us to be compliant while being still being
flexible to work well within our environment.“Dinesh Adithan, Director of Software Engineering, Celayix

A Strategic Move to theCloud to Support CompanyGrowth

The Right Foundation andPartnering with IndustryLeaders

Within the last two years, Celayix experienced
steady and impressive growth in tandem with astrategic move to the cloud. Understanding that allcustomers required continued access to the Celayix
platform and their own data, meant a transition
from on-premises to the public cloud made sense.
“With our shift to the cloud, it was important that
our tools and security scaled with us. To support
our business evolution, we sought a holistic plancomplete with leading companies who could
support our vision. It was defined by who we could
trust,” shares Dhaliwal. As a result, he entrusted hisIT team to establish the proper next steps forward.

“It was important that we aligned ourselves withcompanies who could meet our expectations
and, most importantly, the expectations of ourcustomers. Our clients should never have to worry
about their data availability or security,” describes
Celayix Director of Software Engineering Dinesh
Adithan. “Above all else, we must protect ourcustomers’ critical information while allowing it tobe readily available so organizations can complete
their work. The availability and security of ourcustomers’ data has a material impact,” he expands.
Depending on the customer, data can include
personally identifiable information (PII), payroll andbilling details, client records, and even backgroundor certification specifics. “After deliberateconsideration, we made core investments inboth AWS and Sophos. From an IT and business
continuity perspective, AWS and Sophos together
were the ideal choice,” expresses Dhaliwal.

Adopting Best Practices
The Celayix IT team has intuitively designed theirenvironment to adhere to best practices andstandards established by AWS and has created arobust security foundation. Additionally, the value ofSophos Cloud Optix allows Celayix to consequently
monitor the environments and point out when
exceptions or changes are being made, while
having a tool which learns behavior – an area which
Celayix appreciates. “For us, Cloud Optix identifies

CUSTOMER CASE STUDY CELAYIX“We are big believers in automating tasks and working smarter. It’s
reassuring when Sophos MTR signals unusual activity when we areapplying scripts or changing release processes. It’s proof that the Sophos
service is working as it should, while also enabling our team to go faster.“Dinesh Adithan, Director of Software Engineering, Celayix

unusual changes, but without telling us the samethings. It tunes itself,” articulates Adithan. “Sophos
helps by verifying that we are following a proper
security checklist to address specific areas. As aresult, we can tackle low hanging fruit or obvious
matters for quick wins.”

The Importance of Threat
Updates
Overall, Celayix required the best protection andmonitoring, but not to the detriment of theirsystems. Allowing employees and customers
to do their jobs and do them well, was andremains critical. Celayix evaluated several
industry leaders and, after thorough researchand in-depth discussions, believed Sophos tobe the right fit. From a customer perspective,
Sophos is distinguished by keeping current on allthreats, eliminating any possible disruptions forcontinuous operations, and streamlining company
resources. “Sophos continually monitors security
for our numerous customers, and they pass that
intelligence on to me. I can rest assured that ouroperations are uninterrupted through the consistent
deployment updates on signatures, but never at thecost of slowing systems down,” asserts Adithan.

The Vital Role of ManagedServices
With Celayix IT focused on release of new features
to customers, it’s not realistic to keep a teammonitoring security around the clock. “In terms ofcareer development, I believe that our team should
be focused on software development and not solely
monitoring security. We recognize that bad guys will
work 24/7 and will attack at the most inconvenient
times. To support us, Sophos is there 24/7 so myteam doesn’t need to be,” declares Adithan.
This results in the team taking proactive action andapplying security updates as regularly as possible.
Sophos Managed Threat Response (MTR) and its
team of experts pre-emptively reach out and advise
Celayix on recommended next steps, ensuring theCUSTOMER CASE STUDY CELAYIX“It was important that we aligned ourselves withcompanies who could meet our expectations
and, most importantly, the expectations of ourcustomers. Our clients should never have toworry about their data availability or security.“Dinesh Adithan, Director of Software Engineering, Celayix

team never has to avoid patching to compensate foruptime. “We are big believers in automating tasks
and working smarter. It’s reassuring when Sophos
MTR signals unusual activity when we are applying
scripts or changing release processes. It’s proof
that the Sophos service is working as it should,
while also enabling our team to go faster,” assesses
Adithan. Furthermore, the Sophos MTR service
has provided him the exact visibility he needs.
Adithan actively sees escalations where a humaninvestigates a threat. “It’s great to see Sophos
experts being actively present and investigating.
The degree of invisibility is a measurement ofsuccess, as I know investigations are happening
automatically without me ever having to remind
Sophos,” articulates Adithan.

The Value of AWS andSophos Working Together for
Celayix
Adithan and his team are focused on proactiveness,efficiency, and visibility. The Celayix environmentis a mix of cloud server instances and Windows
workstations, eight different AWS accounts which
includes development, staging, and production
environments, Amazon Simple Cloud Storage(Amazon S3), and multiple Amazon EC2 instances.
The addition of multiple next-generation security
solutions such as Sophos Intercept X Advancedwith EDR and Sophos MTR for endpoints andcloud servers, along with Sophos Cloud Optix for
posture management and compliance, has madeit straightforward for Adithan to keep data secure
while simultaneously blocking advanced threats.
This is particularly helpful to Celayix when it comesto meeting GDPR requirements and the protectionof PII.
Taking into consideration the Celayix environment
and the number of teams with access to their
AWS accounts, Cloud Optix provides Adithan
comprehensive visibility into what resources
are being added, updated, or removed. “What I
appreciate about Cloud Optix is that it allows us tobe compliant while being still being flexible to work
well within our environment,” discloses Adithan.

CUSTOMER CASE STUDY CELAYIX

Furthermore, with the Sophos MTR service in place,Adithan is able to stay current on security events –proactively managing detection, further investigation,and remediation. “Sophos’ superpower is invisibility. The
MTR service is seamless. I know it’s there monitoring
our endpoints and servers, doing the essential workand making my approach to cybersecurity even easier,”concludes Adithan.

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Registered in England and Wales No. 2096520, The Pentagon, Abingdon Science Park, Abingdon, OX14 3YP, UKSophos is a registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

“From an IT andbusiness continuity
perspective,AWS and Sophos
together were theideal choice.“Gurmit Dhaliwal, CEO, Celayix

2021-08-19 CCS-NA (NP)