SUCCESS STORY
Kuntien TieraIndustry• Professional ServicesSolution• OpenText Documentum platform

Partner support• Fujitsu Finland

Kuntien Tiera enhances transparency
for local government services in Finland
Empowering municipalities to boost public engagement in decision-making
while eliminating costly paper-based processes with Fujitsu CaseM andOpenText™ Documentum™

Results
Improved the efficiency of local
government decision-making
Boosted public transparency
and accessibility around
local government
Reduced one local government’s
carbon emissions by 97.9% by
reducing reliance on paper
Scaled to support over 40
Finnish municipalities, hospital
districts and other public-sector
organizations, with headroom forcontinuous expansion“We were looking for a casemanagement platform that isrobust and extensible, and that isexactly what the combination of
Fujitsu CaseM and the OpenText
Documentum platform offers us.”Vesa Heinälä

Director
Kuntien Tiera Oy

Kuntien Tiera enhances transparency for local government services in Finland

Serving the Finnish public
Kuntien Tiera is a leading partner of Finland’s public sector. Thecompany is owned by its customers, which include municipal
government organizations and healthcare providers across the country.
Through economies of scale, Kuntien Tiera helps deliver responsive,high-quality IT services that would otherwise be too complex orcostly for individual organizations to develop, deploy and manage—
contributing to improved services for Finnish residents and citizens.
“Our mission is to enable value-added services for our ownercustomers, who can, in turn, deliver better experiences for theirstakeholders: Finnish businesses and taxpayers. In Finland,participatory governance is a key goal, and we are always looking
for ways to help our customers involve people more closely in thelocal government decisions that affect their day-to-day lives,”
confirms Vesa Heinälä, Director at Kuntien Tiera Oy.

Targeting digital case management
Many Finnish municipalities are now embracing e-government
technologies, moving from paper-based processes to digital
workflows. Kuntien Tiera recognized that enabling digital casemanagement was a challenge for many public-sector organizations
and looked for a way to close the gap.
“Case management really is a crucial capability. It allows governmentorganizations to drive everything from internal decision-making,documentation and archiving to communicating with and capturing
feedback from the general public,” explains Heinälä. “While manymunicipalities had already adopted digital tools for collaboration,
they were still relying on paper to engage with citizens—for example,

during consultations on healthcare and education services, andplanning permission for building projects.”
Heinälä adds, “In the digital age, we shouldn’t expect citizens
to travel to a physical government building if they want to get
involved in these planning and decision-making processes. Toempower municipalities to solve the challenge, we looked for atrusted partner to help us build a new case management service.”

Building a secure, central solution
After a thorough public tender, Kuntien Tiera selected the Fujitsu
CaseM case management solution, with enterprise content
management capabilities built on the OpenText Documentum platform.
“We were looking for a case management platform that is robustand extensible, and that is exactly what the combination of Fujitsu
CaseM and OpenText Documentum offers us,” says Heinälä.
“At the front end, we use Fujitsu CaseM to build and deliver
standardized workflows for many common case management
use cases, which we can tailor to the specific needs of eachpublic-sector customer. Behind the scenes, we leverage theDocumentum platform to support the entire content lifecycle,
backed by fine-grained versioning and data protection.”

Ensuring seamless scalability
Because Kuntien Tiera delivers services to a wide range of
public-sector stakeholders, scalability and cost-effectivenesswere essential considerations. With a single-tenant deployment of
the Documentum platform hosted at a Fujitsu data center in Finland,
the organization can maintain robust information security while“We are trusted custodiansof our customers’sensitive information, andthanks to the OpenText
Documentum platform, wecan ensure that our data is
protected 24/7/365.”
Vesa Heinälä

Director
Kuntien Tiera Oy

Kuntien Tiera enhances transparency for local government services in Finland

ensuring that it can efficiently onboard new customers using
best-practice templates.
“Our goal is to deliver case management capabilities to as manymunicipalities as possible, so we wanted a partner who could
support us with that long-term vision,” states Heinälä. “Partneringwith Fujitsu Finland and embracing OpenText technology gives us
the headroom for long-term growth.”

Boosting engagement and transparency
Today, Kuntien Tiera uses Fujitsu CaseM, powered by Documentum,
to support over 40 public-sector organizations across Finland withadvanced case management capabilities—contributing to value-added
services that increase public engagement in the democratic process.
“We’re continuing to grow our case management platform, and manylarge and small organizations have joined the platform over theyears,” explains Heinälä. “Fujitsu Finland helps us with that process,and together we have developed a very efficient methodology
to bring new customers on board. Documentum has never let
us down in all that time—it helps us ensure that important
information is always available to citizens across the country.”

Cutting costs and enabling innovation
Many local government municipalities have measured significant
improvements in core internal processes since deploying the casemanagement solution from Kuntien Tiera. For example, the City ofMikkeli reported a 97.9% reduction in carbon dioxide emissions sinceswitching from paper-based processes to the Fujitsu and OpenTextsolution. Other benefits include cost savings from reducing theneed to print and handle paper and enhanced efficiency in decisionmaking processes.
Heinälä comments: “Our aim is not just to save time and paperand cut emissions, although those are certainly big advantagesof digital case management. Thanks to our work with Fujitsu
Finland and OpenText, we’re enabling greater transparency in thedecision-making processes in local governments, which is an
important benefit for the whole of Finnish society.”
Looking to the future, Kuntien Tiera plans to build on its success with
the OpenText and Fujitsu solution to bring the benefits of digital casemanagement to more stakeholders across the country, including new
types of users such as hospital districts.
“We are trusted custodians of our customers’ sensitive information,and thanks to the OpenText Documentum platform, we can ensurethat our data is protected 24/7/365,” concludes Heinälä. “We lookforward to building on what we have achieved with OpenText andFujitsu Finland and finding innovative ways to help our customers
improve public services for people across the country.”

About Fujitsu Finland
Headquartered in Helsinki, Finland, Fujitsu Finland is a leading
information and communication technology company, offering a wide
range of technology products, solutions and services for sustainabledigital transformation.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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02.22 | 19687.EN