SUCCESS STORY
Golden Omega
Industry• Life SciencesSolutions• OpenText™ Extended ECM for SAP Solutions• OpenText™ Content Suite• OpenText™ Brava!™ for Content Suite®

Partner• Entelgy ConsultingResults
Centralized single sourceof truth for enterprise content
Improved ability to comply withregulations to support global
competitivenessAchieved widespread adoption
due to easy-to-use interface
and search capabilities
Enhanced collaborationand document-sharing

Golden Omega expands into newmarkets and leaps past the competition
with OpenText
Chilean nutraceutical producer deploys OpenText Extended ECM for SAP
Solutions to support its enterprise content management (ECM) strategy,extend its SAP solutions, deliver operational intelligence and compete
in new markets“Our mission was that OpenText Extended
ECM for SAP Solutions be the single
source of information [with full audit
capabilities] for the whole company, as
well as for our customers, providers andcollaborators outside of the company.”
Diego Aviles

IT director
Golden Omega

Golden Omega expands into new markets and leaps past the competition with OpenText

Headquartered in Chile, Golden Omega produces Omega-3
products using innovative concentration and purification
technologies in state-of-the-art production facilities. It supplies
nutraceutical companies around the world with its Omega-3
concentrates derived from superior quality fish oil sourced fromthe richest fishing grounds in the South Pacific Ocean.
With many competitors and much of its market based in Northern
Europe and North America, the South American company faces
challenges competing against very highly developed companies andeconomies. To enhance its foothold in this growing market, Golden
Omega has focused on developing innovative production technology,
as well as digital business transformation. To support this strategy,
the company deployed OpenText™ Extended ECM for SAP Solutions to
support its enterprise content management (ECM) strategy.
®

“Golden Omega operates in a highly regulated industry,” said
Diego Aviles, IT director for Golden Omega. “The nutraceuticaland pharmaceutical industry are under constant pressure fromincreasing regulations [particularly in Europe and North America]
designed to ensure consumer safety. We needed a solution thatcould help us comply with these regulations. Our main businesschallenge was to have one single solution to store, share andcollaborate on documents, with the right controls and audit trails.
We chose OpenText Extended ECM for SAP Solutions to help us tocomply with all our document-related processes.”
Golden Omega’s use of SAP also influenced the company’s decision
to use Extended ECM for SAP Solutions, as it removes unnecessary
cost from business processes while boosting productivity levels.
®

Aviles noted, “The integration between OpenText and SAP was
key to choosing OpenText over other content management
solutions. We know there are many opportunities in the company
where OpenText Extended ECM for SAP Solutions could addvalue. We have a motivating journey in front of us to keep
delivering benefits by transforming information flows for otherareas of the business.”
With the help of trusted partner Entelgy Consulting, an international
consulting and technology company, the ECM solution is now up
and running in key departments across Golden Omega, including
quality assurance, manufacturing operations and the quality
control laboratory. Critical documents, such as standard operatingprocedures, certificates, statements and operational records, arenow stored in OpenText™ Content Suite and delivered to otherdepartments or internal functions using workflows.
“The adoption of OpenText Extended ECM for SAP Solutions by theusers has been really good. Users find the interfaces are easy touse and the platform is very reliable. They know that they’re going
to find what they need in a timely manner because it has great
search and classification capabilities. That’s something that users
find really helpful for their day-to-day work. Overall, it’s been agreat experience for them,” reported Aviles.
Since deploying the centralized ECM solution, Golden Omega hasrealized critical benefits. Most importantly, the solution allows thecompany to meet its industry’s regulatory requirements by controllingthe entire content lifecycle and maintaining content integrity. Recently,
Golden Omega was successfully inspected by the U.S. Food andDrug Administration.

“The adoption of OpenText
Extended ECM for SAP
Solutions has been reallygood. Users find theinterfaces are easy touse and the platform isvery reliable. They knowthat they’re going to findwhat they need because
it has great search andclassification capabilities.
Overall, it’s been a great
experience for them.”
Diego Aviles

IT director
Golden OmegaGolden Omega expands into new markets and leaps past the competition with OpenText

Prior to the ECM solution, Golden Omega was using cloud sharing andstorage solutions, which lacked important functionality, such as detailed
content audit trails. Traceability and full audit control are mandatoryfor documentation systems in the industry. The use of e-signatures
on workflows also enables integration of electronic approvals into thedocuments. Paper-based solutions for audit trails and handwritten
signatures proved to be extremely inefficient and unsafe in the long run
and had well-known issues, such as slow document flows and criticalfacilities that needed to be managed and maintained.
Now, with the OpenText solution, the company benefits from a systemthat delivers capabilities for managing critical content, including
comprehensive security and user access controls, metadata
categorization, version control and full audit trails. “We now use
OpenText to leverage all the ECM features in an easy way for
our users, but with all the audit trails and traceability that theinformation needs,” noted Aviles. The company is also using an
add-on solution, OpenText™ Brava!™ for Content Suite, to view andcollaborate on documents, including engineering plans and CADdrawings. The company now uses OpenText as its main engineering
tool to review all things related to manufacturing. Brava! for Content
Suite allows Golden Omega employees to consume different types ofcontent and extensions from a single HTML web-based interface thatenhances security and preserves file integrity.

In addition, the single, centralized repository for all content, whatever
the origin or source, ensures that all users are working with the mostcurrent content. Regardless of the business application, GoldenOmega employees have confidence that they are working with asingle source of the truth.
Aviles explained, “Our mission was that the OpenText Extended
ECM platform be the single source of information [with full auditcapabilities] for the whole company, as well as for our customers,
providers and collaborators outside of the company.”
Building on its success so far, Aviles and his team plan to expand theuse of the OpenText solution as a strategic enabler to keep Golden
Omega ahead of the competition, including additional SAP integration.
“We’re planning further integrations with SAP so that we can createa strong platform built on SAP and OpenText—so that every digitalasset can be found from SAP or from OpenText, and every single
document-related flow is managed in OpenText,” concluded Aviles.

Entelgy Consulting
Entelgy Consulting is an international consulting, technology andoutsourcing group that is focused on providing innovative businesssolutions. Entelgy specializes in many areas, including EnterpriseContent Management.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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