Sustainable
Impact Report2020

Table of contents

See the standalone HP 2020 Sustainable
Impact Report Executive Summary.

3

Letter from our President and CEO

63

4

About HP

30
33

Privacy
32 Cybersecurity

Sustainable Impact

7

Sustainable Impact strategy

13

United Nations Sustainable
Development Goals

35

Approach

14

Recognition

37

Labor

15

Stakeholder engagement

38

Health and safety

16

Governance39

Responsible minerals sourcing

16

Materiality

41

Supplier diversity

18

Footprint

44

19

Carbon emissions and climate impact

20

Water

Environmental impact
44 Greenhouse gas emissions
46 Water46 Waste

21

24
25

27

Data

Integrity andhuman rights
Ethics and anti-corruption
25 Ethics
26 Anti-corruption
Human rights

34

47
52

54
55

Supply chain
responsibility

64
66
68

69

72

77
78

 erformance monitoringPand evaluation

105 Personal systems
107 Home and office printing solutions
109 Large format printing
110 Industrial graphics
111 3D printing

Greenhouse gas emissions
Water
Waste

Community giving andvolunteerism
69 HP Foundation programs
71 Disaster recovery and resilience
71 Employee volunteerism

113 Data

Data

118 Policies and standards

Products andsolutions
Advancing a circular andnet zero carbon economy
81 Keep products and materials
in use

86
88

Data

Operations
Our employees
55 Diversity, equity, and inclusion
59 Employee engagement
59 Employee development
61 Compensation and benefits
61 Health and safety
62 Wellbeing

104 Products and solutions portfolio

safety management

Government relations

6

Our facilities
63 Environmental, health, and

93

96

98

Create a net zero carbon future
Design out waste and use
materials responsibly
Regenerate natural systems

Product responsibility
96 Product safety
97 Product security and privacy
Social impact
98 Global education programs
102 Healthcare
103 Inclusive design

115

Appendix

116 About this report
119 Independent accountants’review report

122 Material issues
124 United Nations Global
Compact index

125 United Nations Sustainable
Development Goals index

126 Sustainability AccountingStandards Board index

127 Task Force on Climate-related
Financial Disclosures index

128 WEF IBC Stakeholder Capitalism
Metrics index

129 Global Reporting Initiative index
135 Endnotes

In this report, “we”, “us”, “our”, “company”, “HP", and "HP Inc.” refer to HP Inc. (formerly Hewlett-Packard Company) and its consolidated subsidiaries.

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HP 2020 SUSTAINABLE IMPACT REPORT

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Letter from our President and CEO
20 YEARS OF SUSTAINABILITY REPORTING

Twenty years ago, we released our first environmental and social
impact report. We did so because HP was built on the idea thatthe purpose of a corporation extends far beyond profit. From ourearliest days, we have believed that, by creating technology in theservice of humanity, we can create the conditions for business andsociety to thrive hand in hand.

Sustainable Development Goals, and prioritizes efforts where ourtechnology, talent, and ecosystem can have the greatest impact.

With each passing year, we have deepened our commitment to thisbelief. As a result, we’re a stronger company that is making a moresustainable impact on the world.

Climate Action

But our work is far from finished. As we look to the next 10 years,
it’s clear we’re entering one of the most consequential decades inmodern business history.
A global pandemic continues to cause hardship and heartachearound the globe. A changing climate is devastating many
communities and threatening the very future of the planet we all
share. And we are facing a long-overdue reckoning with the deep
inequities and inequalities that prevent far too many people fromreaching their full potential.
While these are stark challenges that won’t be overcome quickly,
we must view them as catalysts for change. Because if we cansummon the courage and resolve needed to act in the face ofseemingly insurmountable obstacles, I know that we can—and
will—take ambitious leaps forward.
At HP, our ambition is to become the world’s most sustainable
and just technology company. I’m proud of the work of our teams
around the world, and this report highlights the progress we aremaking against our goals—as well as the areas where we must
do more.
But if we simply stay the course, we will fail to meet the magnitudeof this moment. The pace of change in the world around us isaccelerating, and so must our efforts to create the future we want
to see.
Our new 2030 Sustainable Impact agenda is designed to propel us
forward. It stays true to HP’s values, supports the United Nations3

HP 2020 SUSTAINABLE IMPACT REPORTOver the next decade, HP will stand for a new era of progress—
where climate change is reversed, human rights are universally
protected, and digital equity democratizes opportunity for all.

We will drive toward a net zero carbon, fully regenerative economy
while engineering the industry’s most sustainable portfolio of
products and solutions.
We plan to achieve net zero greenhouse gas emissions acrossthe HP value chain by 2040, with a 50% reduction by the endof this decade. We pledge to reach 75% circularity for products
and packaging by 2030. And we are committed to maintaining
zero deforestation for HP paper and paper-based packaging
and counteracting deforestation for non-HP paper used in our
products and print services.

Human Rights

Our goal is to accelerate digital equity for 150 million people by2030. As part of these efforts, we’re launching the HP Partnershipand Technology for Humanity (PATH) accelerator program,
focused on paving the way toward digital equity and inclusion inunderserved communities around the world.
Simply put, the aggressive actions we’re taking on climate, humanrights, and digital equity are the right things to do. And for anyone
who still buys into the false belief that this work comes at theexpense of profit, consider this: our Sustainable Impact agenda
helped win more than $1 billion in sales in 2020, the second
consecutive year we’ve surpassed this milestone.
The actions we’re taking to address some of society’s greatest
challenges will strengthen our communities while spurringinnovation and growth across our business.
But it’s going to take a lot of hard work and investment. It will
demand collaboration across the public and private sectors. And
above all else, it will require us to believe that we can rise to thismoment in ways that truly change the world for the better.

We will create a powerful culture of diversity, equity, and inclusion
while advancing human rights, social justice, and racial and genderequality across our ecosystem.

One of our founders, Dave Packard, said it best: “The bettermentof society is not a job to be left to a few. It’s a responsibility to beshared by all.”By 2030, we’re committed to achieving 50/50 gender equality
in HP leadership and making sure that women represent greaterthan 30% of our workforce in technical and engineering roles.
Across our company, we intend to meet or exceed labor market
representation for racial and ethnic minorities. And we aim to reachone million workers through worker empowerment programs
throughout our supply chain.

Ultimately, that’s what motivates our more than 50,000 employees
across HP. We are united by our ambition to create technology thatinspires human progress. And we will hold ourselves accountable
for achieving the goals we have set. That is, and always will be,
the HP Way.
Saludos,

Digital Equity
As digital technology transforms seemingly every aspect of ourlives, there’s a very real danger of more and more people getting
left behind. We cannot allow that to happen, and HP will work
to break down the digital divide that prevents too many fromaccessing the education, jobs, and healthcare they need to thrive.

Enrique Lores
President and CEO

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Sustainable Impact

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About HP

Operations

Products and solutions

Appendix

FISC AL YE AR 2020
HIGHLIGHTSOUR STRATEGY$56.6

BILLIONin net revenue

Advance

Disrupt

Personal Systems

Industrial Businesses• Advance compute leadership• Accelerate in adjacencies• Disrupt with personalized solutions• Accelerate digital and 3D businesses

Office and Home Printing

Capitalize on IP• Modernize print• Accelerate office contractual• Unlock new sources of value
from microfluidics

Optimize cost structure

BILLIONof net cash provided by operations,$4.1 billion of which was returned
to stockholders in the form ofshare repurchases and dividends

28,000+Transform
Sustainable and just

$4.3

patents2

Digitally powered anddata enabled

250,000+
channel partners

KEY FACTS
Enrique Lores• Incorporated

President and Chief Executive

in the State of Delaware,

HPQ on the New York

Officer, HP Inc.

United States

Stock Exchange

Chip Bergh• Fortune 100 company

Chairman of the Board

4• Ticker symbol

HP 2020 SUSTAINABLE IMPACT REPORT• Corporate headquarters
Palo Alto, California,
United States• Approximately 53,000
employees globally1• HP operates in 180
countries worldwide$1.5

BILLIONR&D spend

See our full financial performance.

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Appendix

How we deliver value
INPUTS IN 2020

VALUE CRE ATED IN 2020

H UM A N

H UM A N

Skills, expertise, competencies,and capabilities of HP’s approximately
3
53,000 employees globally

95% of employees feel HP values diversity

98% of employees participated in learning anddevelopment activities, at an average of 32 hours
per employee

46,000 supplier factory workers engaged inskills-building and wellbeing programs

10

SUPPLY CHAIN
IN T EL L EC T UA L

Key stakeholders:

Suppliers and supply chain workers$1.5 billion invested in R&D
Market and customer insights

Total assets: $34.7 billion

4Long-term debt: $5.5 billion

Key activities:

Raw materials extraction,
manufacturing, final assembly,transportation

FINA NCIA L

OPER ATIONS
Key stakeholders:HP employees and local communities

HP manufacturing plants
100s of production suppliers

REPAIR, REUSE,
AND REC YCLING
Key stakeholders:

NAT U R A L
482,119 MWh of electricity used in global
operations, including 51% renewableelectricity and attributes
942,000 tonnes of materials in our products
6
and packaging
34,200 tonnes of recycled content plastic
7
used in HP products and packaging

Customers, channel partners,
reuse and recycling vendors
Key activities:

Product take-back,repair, remanufacturing,
remarketing,materials recycling

79% engagement rate among HP employees

IN T EL L EC T UA L
11

More than 28,000 patents

Key activities:

Marketing, employee development
and engagement, facilities operation,
volunteerism, and giving

5

M A N UFAC T UR ED

9

PRODUC TS
AND SERVICES

FINA NCIA L
Net revenue: $56.6 billion
Net earnings: $2.8 billion
Net cash provided by operations: $4.3 billion
Share repurchases and dividends:$4.1 billion

M A N U FAC T U R ED
Millions of products delivered each year
ECO Declarations covering 94% of revenue

12

Key stakeholders: Customers,channel and retail partners,
regulators, global communities
Key activities: R&D, product design,

product stewardship, marketing, sales
and channel engagement, channel
partnerships, product delivery,
services, and support

NAT U R A L
56% decrease in Scope 1 and 2
GHG emissions, since 20155.31 million units of hardware repaired
1.28 million units of hardware remarketed/reused
118,000 tonnes of hardware and supplies recycled

SOCIA L A ND R EL AT IONSHIPSOCIA L A ND R EL AT IONSHIP
Employee, supplier, and partner
codes of conduct and engagement$17.57 million in HP cash and8product contributions
127,000 employee volunteer hours

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HP 2020 SUSTAINABLE IMPACT REPORT

Customer, partner, and supplierretention and satisfaction
Better learning outcomes for nearly 50.3 million
students and adult learners through 2020
Improved resilience in communities
where we live, work, and do business

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Appendix

Sustainable
Impact7

Sustainable Impact strategy

13
14
15
16
16

United Nations Sustainable Development Goals

6

HP 2020 SUSTAINABLE IMPACT REPORT

Recognition
Stakeholder engagement
GovernanceMateriality

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Appendix

Sustainable Impact strategy
In 2021, HP announced our mostOur strategy is rooted in science and isbusiness imperative and a key differentiator

comprehensive and ambitious Sustainable• Digital Equity: Lead in activating andinnovating holistic solutions that breakinformed by analysis of HP Megatrends,

for HP. In 2020, for the second consecutive

Impact agenda yet. It connects us to thedown the digital divide that prevents

materiality assessment, the United Nations

year, Sustainable Impact helped HP win moremost defining and urgent issues of our time

many from accessing the education,

Sustainable Development Goals and otherthan $1 billion in new sales.1

and where we can have the greatest impact.

jobs, and healthcare needed to thrive.

external frameworks, ongoing engagement

Drive digital inclusion to transform lives

with stakeholders, and alignment with ourand communities.

core businesses. It prioritizes efforts where• Climate Action: Drive toward a net zerocarbon, fully regenerative economy
while engineering the industry’s most

We aim to be the world’s most sustainable

sustainable portfolio of products

and just technology company. To help

and solutions.

us achieve this vision, we have set clear

Businesses that can decouple growth fromconsumption, grow through an inclusive
culture, and offer solutions to some of the

HP’s technology, talent, and platform can dogreatest challenges that face business andthe most good. And most of all, it supports asociety will thrive in the long term. Throughculture shift that fully integrates Sustainable

our focus on Sustainable Impact, we capitalize

Impact and purpose throughout every• Human Rights: Create a powerful culture

goals designed to support a new era ofon what we do best while anticipatingof diversity, equity, and inclusion. Advanceopportunity—where climate change

human rights, social justice, and racial andis reversed, where human rights are

As companies and leaders, we know we must

challenges. We focus on doing the right thing,gender equality across our ecosystem,

universally protected, and where digitalstand for more than the products we sell,even when it is challenging, to deliver lastingraising the bar for all.

equity democratizes opportunity for all.

which is why Sustainable Impact is both avalue through the power of technology.

aspect of our business and ecosystem.

and preparing for the next wave of global

Our key focus areas
CarbonEmissions

Empoweredworkers
Culture ofinclusion
andbelonging

Circularity

Forests

PLANET

Climate Action
7

HP 2020 SUSTAINABLE IMPACT REPORT

Education

Social justice,
racial and gender
equityP EOP L E

Human Rights

Healthcare

Economicopportunity

COMMU N IT Y

Digital Equity
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Sustainable Impact

Footprint

Our 2030
Sustainable Impact goals
We are holding ourselves accountable bystriving for some of the most comprehensive

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

BY 20 4 0
BY
2030

Climate Action• Achieve net zero GHG emissions across HP value chain

goals in our industry.

Climate Action• Achieve carbon neutrality with Supplies business• Reduce HP value chain GHG emissions 50% 3• Reach 75% circularity for products and packaging4

BY 2025• Maintain zero deforestation for HP paper andpaper-based packaging5• Counteract deforestation for non-HP paper used in our
products and print services 6

Climate Action

Human Rights• Reach carbon neutrality and zero waste
in HP operations2• Achieve 50/50 gender equality in HP leadership 7• 100% renewable electricity inglobal operations

Digital Equity• Enable better learning outcomes for
100 million people• Achieve greater than 30% technical women and womenin engineering• Meet or exceed labor market representation for racial/ethnic minorities in the United States.
• Maintain higher than 90% rating on internal inclusion index
for all employee demographics annually8• Be universally ranked as employer of choice forunderrepresented groups in the technology industry• Reach one million workers through worker
empowerment programs• Assure respect for labor-related human rights 9 for
100% of our key contracted manufacturing suppliers
and higher risk next-tier suppliers

Digital Equity• Accelerate digital equity for 150 million people by 2030

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Climate Action
Our mission

We adhere to sustainable design principles

Drive toward a net zero carbon, fully
regenerative economy while engineering
the industry’s most sustainable
portfolio of products and solutions.

based business models. We are keeping

and are shifting toward circular, servicematerials in use, increasing renewable andrecycled content, and advancing materials
and energy efficiency while continuing to

How we’re driving
progressoffer and expand robust repair, reuse, andThe science is clear, and the time to act is

We have sourced more than 1.7 million

now—2020 set new records for climate
disasters, including wildfires, monsoons, andhurricanes. Climate change will impact all
businesses and geographies, with lowerincome communities and people of color
disproportionately affected. We must change

recycling programs. We apply our expertise,scale, and resources to help regenerate thenatural systems on which we all depend.
pounds (771 tonnes) of ocean-bound plastic
for use in our supplies and hardware andare collaborating within our industry andto protect nature and communities from ourachieved zero deforestation for our HP brandclimate crisis.

paper and paper-based product packaging

our broad plans to combat climate change,
focused on carbon emissions, circularity,and forests. Our climate action strategy is
now one of the most comprehensive in our
industry, encompassing carbon emissions,circularity, and forests. We are working to
reduce our carbon footprint across our value
chain through ambitious science-based
greenhouse gas (GHG) emissions reduction
goals, investments in renewable electricity,
supply chain collaboration, and advances inGoal(see goal at right). We are working to address
the fiber of non-HP paper used in HP printing
products and services through initiatives likethe HP Sustainable Forests Collaborative
and are restoring, protecting, and improving

UN SDGs

Use 30% postconsumer recycled content
plastic across HP’s personal systems and print
10
product portfolio by 2025.

During 2020, we used 27,490 tonnes of
postconsumer recycled content plastic in HP
personal systems and print products, 11% of
total plastic used. Learn more.

12, 14

Eliminate 75% of single-use plastic packaging
11
by 2025, compared to 2018.

Through 2020, we achieved a 19% reduction.
Learn more.

12, 14

Reduce HP product use GHG emissions
12
intensity by 30% by 2025, compared to 2015.

Through the end of 2020, we achieved a
33% decrease. Learn more.

12, 13

Recycle 1.2 million tonnes of hardware andsupplies by 2025, since the beginning of 2016.

Reached 642,300 tonnes recycled throughthe end of 2020. Learn more.

12

Achieve zero deforestation associated with
HP brand paper and paper-based product13
packaging by 2020.

Achieved zero deforestation for 99% of HP
brand paper and paper-based productpackaging, with the remaining 1% assessed
to ensure reported fiber usage meets
14
HP’s Sustainable Paper and Wood Policy.
Learn more.

13, 15

Reduce first-tier production supplierand product transportation-related GHG
emissions intensity by 10% by 2025,
15
compared to 2015.

Through December 2019 (the most recent
year data is available), GHG emissions
intensity decreased 3%, compared to 2015.
Learn more.

13

Help suppliers cut 2 million tonnes of carbon
dioxide equivalent (CO2e) emissions between
16
2010 and 2025.

Through 2020, suppliers avoided 1.38 million
tonnes of CO2e emissions. Learn more.

13

Use 100% renewable electricity in our
17operations by 2025.

HP’s global operations procured and generated
243,661 MWh of renewable electricity andattributes, equivalent to 51% of our global
electricity consumption. Learn more.

7, 13

Reduce Scope 1 and Scope 2 GHG emissions
from global operations by 60% by 2025,
18
compared to 2015.

HP’s global operations produced 171,000
tonnes of Scope 1 and Scope 2 CO2eemissions, 56% less than our 2015 baseline.
Learn more.

13

Reduce potable water withdrawal in global
operations by 35% by 2025, compared to2015, focusing on high-risk sites.

Potable water withdrawal equaled 2,327,000
cubic meters globally, 27% less than in 2015.
Learn more.

6, 12

PRODUCTS AND SERVICES

SUPPLY CHAIN

OPERATIONS

management of over 200,000 acres offorest in Brazil and China. Additionally, inpartnership with the Arbor Day Foundation,
we planted 1 million trees in 2020 alone,

Appendix

Progress in 2020bound plastic.
By sourcing certified or recycled fiber, we’ve

Products and solutions

Sustainable Impact goals

beyond to help grow the market for ocean-

the way we make, deliver, and use products

In April 2021, we set new goals that outline

Operations

supporting the 1t.org initiative.

product energy efficiency. Learn more.
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Sustainable Impact

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Human Rights
Our mission

employees, we invest in their career growth

Create a powerful culture of diversity,
equity, and inclusion. Advance humanrights, social justice, and racial andgender equality across our ecosystem,
raising the bar for all.

culture and growth mindset on which our

How we’re driving
progress
We believe in creating a culture of inclusion,and passionately support the inclusive
success depends.
Beginning in 2021, every HP employee isencouraged to set a Sustainable Impact goalas part of their individual 2021 goal-setting
process. Learn more about how we are

Operations

Products and solutions

Sustainable Impact goals
Goal

Progress in 2020

UN SDGs

Develop skills and improve wellbeing of
500,000 factory workers by 2025, since thebeginning of 2015.

312,000 factory workers have participated19
in programs since the beginning of 2015.
Learn more.

8, 10Double factory participation in our supply
chain sustainability programs by 2025,
compared to 2015.

Factory participation increased by 13%
compared to 2015. Learn more.

8, 10

Maintain greater than 99% completion rate ofannual Integrity at HP training among active
HP employees and the Board of Directors.

99.1% of employees, including senior
executives, completed Integrity at HP
training, as well as all members of our Board
21
of Directors. Learn more.

16

20

driving a cultural shift.
Fostering diversity, equity, and inclusion
within our business and across our value

and actions took on even greater urgency inchain is a business imperative and is

the wake of George Floyd’s death on May 25,

essential to serving our global customers.

2020, and the momentum of the Black Lives

We embed diversity, equity, and inclusion

Matter movement. We are committed tointo everything we do. HP’s Board ofembracing a culture that is not only against

Directors is one of the most diverse of any

racism but is actively anti-racist, and to using

U.S. technology company. We encourage ourHP’s platform, technology, and resources

suppliers and business partners to commit

as a force for positive change. We are

Learn more about our specific goals

to diversity, equity, and inclusion goals andimplementing actions across the company

supporting our 2030 vision.

invest in programs and partnerships thatthrough our diversity, equity, and inclusionbuild the pipeline for diverse talent. We are

strategies and accelerating this workcommitted to creating inclusive technology

through the HP Racial Equality and Socialthat affirms human dignity, promotes

Justice Task Force (see box).

equality, and empowerment for our
employees. We also believe in creating aplatform for human rights that extends
beyond HP, where we will strive to drive
policy changes that fight racism, advocate
for human rights, and advance social justiceacross the globe.

Through our supply chain responsibility
program, we work to improve labor conditions
within supplier factories, tackle industry-wide
challenges such as forced labor and conflict

independence, and unleashes creativity.
HP was built on the values of diversity andvirtual town hall meetings focused on racial

management skills and capabilities.

inclusion, fairness, and equality. As aequality for all employees, hosted by ourcompany led by our values, we cannot turn

CEO Enrique Lores and Chief Diversity Officer

our heads from the systemic racism millions

Lesley Slaton Brown. Learn more.

development help to make HP the best placefor employees to grow and develop. Fueledby the talent, diversity, and drive of our10

HP 2020 SUSTAINABLE IMPACT REPORTThe HP Racial Equality and Social Justice
Task Force is working to identify andexecute on the biggest opportunities
we have as a company to advancesustainable impact in racial equality. The
Task Force is driving progress toward
goals in three main areas: people,
industry, and local and national influence.
Learn more.
See progress in Supplier diversity andDiversity, equity, and inclusion.

During the year, we also held a series ofminerals, and build essential worker and

Our investments in human capital

Appendixof people in the United States and manyother countries suffer daily. Our commitments

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Sustainable Impact

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Digital Equity
Our mission

We will achieve this through transformative

Lead in activating and innovating
holistic solutions that break down thedigital divide that prevents manyfrom accessing the education, jobs,
and healthcare needed to thrive.
Drive digital inclusion to transform
lives and communities.

investments and partnerships. For example,

How we’re driving
progress
Nearly half of the world’s population remains
unconnected to the Internet and locked outof opportunity. Closing the digital divide
will take trillions of dollars and no one

innovation, programs, and strategic

their learning interrupted, resulting in a morethan 210% increase in new users from 2019.
Through our healthcare innovations, we areworking to increase access for underserved
populations and accelerate production ofcritical supplies in times of disaster, as we

strike, we are there to assist—HP, ourpractitioners, and people with disabilities
have access to the technology they need

Enroll 1 million HP LIFE users between 2016
and 2025.

370,000 users have enrolled in HP LIFE
courses since 2016. Learn more.

4, 5, 8Contribute 1.5 million employee volunteering
hours by 2025 (cumulative since thebeginning of 2016).

HP employees have contributed 556,000
volunteer hours to local impact projects
through 2020. Learn more.

11, 17

Contribute $100 million in HP Foundation23
and employee community giving by 2025
(cumulative since the beginning of 2016).

Giving from the HP Foundation andemployees reached $55.12 million through2020. Learn more.

11, 17

implement our disaster response at a newhealthcare, and economic opportunity.

and marginalized groups, teachers and4, 5, 8The COVID-19 pandemic challenged us tohealthy communities. When disasters

women and girls, communities of color

Nearly 50.3 million students and adultlearners have benefited from HP’s education
programs and solutions that advancequality learning and digital literacy, andenable better learning outcomes, since thebeginning of 2015. Learn more.

curriculums to classrooms and educators.

human rights, including access to education,

help pave the way toward a world where

Enable better learning outcomes for
100 million people by 2025, since thebeginning of 2015.

are bringing new, inclusive content andand skills to help build vibrant, resilient,for Humanity (PATH) initiative, we aspire to

UN SDGs

strategic partnerships like Girl Rising, we

is indispensable for the exercise of basic

Through our Partnership and Technology

Progress in 2020

did in response to COVID-19. And throughOur employees contribute time, resources,

equity for 150 million people by 2030.

AppendixGoal

we increased outreach in 2020 to bring thefree HP LIFE courses to students who had

Products and solutions

Sustainable Impact goals

through the HP Foundation program HP LIFE,

company can solve it alone. Yet digital equity

In 2021, HP set a goal to accelerate digital

Operations

employees, and the HP Foundation, 22 alongwith our strategic partners, provide support
for affected communities. In 2020, we
supported response efforts for the wildfires
on the U.S. West Coast and Australia, theearthquake in Puerto Rico, flooding inlevel. We rapidly innovated with our partners
and donated equipment to support remoteteaching and learning. In addition, the HP
Foundation contributed $3 million in grants
to support impacted communities. We also
deployed our bioprinting, large format, and3D printing technologies to support vaccine
research and help protect first responders,frontline workers, and communities.
Learn more.

Indonesia, the Taal Volcano eruption in thePhilippines, the explosion in Lebanon, andHurricane Laura in the United States.

to ensure their voices are heard and their
participation is equitable.

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AppendixHP’s response
to COVID-19

of absence, and job sharing. Additional

and printers to hospitals, and bioprinters

Our global network of print service providers

measures included assisting our hourly

to NGOs, universities, and researchalso innovated to help medical teams,

employees and certain contingent workers

institutions to accelerate vaccine research.

businesses, and the public combat COVID-19.

with continued pay and other supporting

Learn more about HP’s community giving

For example, our customers used the

The COVID-19 pandemic challenged

benefits, deferring workforce reduction

and volunteerism.

capabilities of HP Latex printing to produce

businesses large and small, local and national

notifications, and offering employees virtual

governments, families, and individuals in

office hours with our in-house medical

ways few of us could have imagined. While

doctor. To help managers continue to lead

it impacted every aspect of our business inteams effectively while working remotely,

2020, we worked to address the pandemic

we launched Manager Connection, an online

while continuing to drive progress toward

development series.

our other commitments. In our response to

In 2020, we participated in the ‘Uniting
Business and Governments to Recover
Better’ statement by 155 companies

Learn more about HP’s response to
COVID-19.

initiative, UN Global Compact, and the We

how we live our values.

financial challenges faced by our businessurges governments around the world to alignpartners, we launched a variety of relief

their COVID-19 economic aid and recovery

Caring for our employees
and business partners

initiatives, including short-term incentives

efforts with the latest climate science.

The wellbeing of our employees and theirfamilies remained a top priority and in 2020
we took a wide range of actions to keeppeople safe. As many of our employees
switched to working from home, welaunched initiatives that promote physicaland mental health and work-life balance(in addition to many existing programs),
including through HP Spirit and Well Beyond,and provided assistance with ergonomics.
We kept employees engaged and informed
through internal communications, weekly
emails, and town halls.
We helped employees manage workand personal responsibilities, including
by offering flextime, part-time, leave

12

HP 2020 SUSTAINABLE IMPACT REPORTand training.

Mobilizing our technology

Helping impacted
communities

Together with the global digitalThroughout the pandemic, we haveand production capacity to deliver criticalremained committed to supporting
communities around the world. Together
with nonprofit partners, we launched andpromoted several initiatives aimed at
supporting teachers, students, and school
districts through a range of digital andprinted educational resources. Learn more.
HP and the HP Foundation contributed
financial resources to support communities

and other public settings.

convened by The Science Based Targets
Mean Business coalition. The statement

and free access to cybersecurity support

maintain a safe distance in grocery stores

representing over 5 million employees,

Recognizing the significant operational andthe virus, the people of HP demonstrated

COVID-19 floor stickers to help people

By the numbers$13+
millionmanufacturing community, we mobilizedin corporate product giving

HP 3D printing technology, experience,$3

medical parts to meet urgent needs.
Items included face masks and shields,

millionmask adjusters, nasal swabs, hands-freein HP Foundation grants

door openers, and respirator parts. We
coordinated with government, health, andindustry agencies in numerous countries
to support a synchronized and effective
approach. Learn more.

4+

millioncritical COVID-19 containment parts
3D printed by HP and partners

with critical medical supplies. To assist the
public health response, we also donated PCs

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Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

United Nations Sustainable Development Goals
HP supports the United Nations Sustainable Development Goals (SDGs), and remains committed to driving progress on select goals that are closely aligned to
our Sustainable Impact strategy.
GoalHP’s contribution
Clinicians use HP innovations—from our portfolio of PC and printing solutions to personalized
3D-printed prosthetics—to improve patient experiences, clinical efficiency, and access forunderserved populations. The physical health, financial wellbeing, and life balance of ouremployees are also vital to our success. Our array of programs, activities, and resources help
keep employees healthy, safe, and well.
See: Health and safety; Wellbeing; Healthcare
HP strives to build innovative, accessible, and personalized education technology and blended
learning solutions. We partner to develop scalable models for digital inclusion and lifelong
learning and help governments create effective policies and programs. By collaborating withorganizations such as United Nations Children’s Emergency Fund and the United Nations HighCommissioner for Refugees, we help provide access to quality education to marginalized andunderrepresented populations.
See: Community giving and volunteerism; Global education programs
HP works to recruit and develop female talent across all levels of the company and growthe pipeline for the future. We also use our scale to influence our suppliers and partners,
encouraging them to prioritize diversity, equity, and inclusion within their own operations.
In our communities, we work to empower and support gender equality and address barriers
to full participation in society.
See: Diversity, equity, and inclusion; Community giving and volunteerism;
Global education programs
HP is investing in energy efficiency across our product portfolio and operations and shifting
toward less GHG-intensive energy sources for our global facilities, including on- and offsite renewable power. By 2025, we aim to use 100% renewable electricity to power our
global operations.
See: Supply chain responsibility: Environmental impact; Our facilities

All workers deserve fair treatment, safe working conditions, and freely chosen employment.
We forbid any forced, bonded, or indentured labor, involuntary prison labor, slavery, or
trafficking of persons within our supply chain, and have adopted a broad approach toresponsible minerals sourcing to help ensure there is no connection between the materials
used in HP products and armed violence or human rights abuses.
See: Human rights; Supply chain responsibility; Community giving and volunteerism
We are investing now in the disruptive technologies of the future. Our industrial graphics
solutions help drive the analog-to-digital shift, while HP 3D printing technology is helping totransform how whole industries design, make, and distribute products, making it an engineof the circular economy and the Fourth Industrial Revolution.

Goal

HP’s contribution
HP strives to uphold the fundamental rights and freedoms of all people. We are building aculture that is not only against racism but is actively anti-racist, and we are committed tousing HP’s platform, technology, and resources as a force for positive change. We promotea welcoming, diverse, and inclusive culture and do not tolerate discrimination of any kind.
Through our policies, programs, and partnerships, we aim to promote social and economic
inclusion for all people across our supply chain and operations and in our communities.
See: Human rights; Supply chain responsibility; Diversity, equity, and inclusion; Community
giving and volunteerism
Through contributions from HP, the HP Foundation, and our global employees, we aim to
make a positive impact on the communities where we live, work, and do business. We
provide financial support for communities affected by natural disasters and emergencies,
and work with expert partners to speed recovery and reconnect vital networks. HP employees
also contribute their talents, passions, and resources to support inclusive, safe, resilient,and sustainable communities worldwide.
See: Community giving and volunteerism; 3D printing
HP aims to develop products and solutions that keep materials in use at their highest state ofvalue for the longest possible time, grow the market for recycled content, invest in recycling
infrastructure, and offer robust repair, reuse, and recycling programs. We are investingin disruptive technologies such as 3D printing that will help drive a more sustainable andinclusive Fourth Industrial Revolution.
See: Advancing a circular and net zero carbon economy; Products and solutions portfolio
We are reducing our impact by setting targets validated by the Science Based Targets
initiative for our Scope 1, 2, and 3 GHG emissions. We work with our suppliers and partners
and encourage them to set their own goals and to use renewable energy, and we continue
to support coordinated global action to combat climate change, including action in line with
Paris Climate Accord commitments.
See: Footprint; Supply chain responsibility: Environmental impact: GHG emissions;
Our facilities: GHG emissions; Advancing a circular and net zero carbon economy
By working closely with local partners, corporate peers, nonprofits, local governments,and others, we tailor our approach to the unique needs of each community. We collaborate
within and across industries and support the UN SDGs, the UN Global Compact, theGlobal Reporting Initiative, the Sustainability Accounting Standards Board, World
Economic Forum’s Stakeholder Capitalism Metrics, and other global efforts to advancesustainable development.
See: Stakeholder engagement; Human rights; Supply chain responsibility; Diversity, equity,and inclusion; Community giving and volunteerism; Global education programs

See: Advancing a circular and net zero carbon economy; Products and solutions portfolio;
Investing in R&D

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Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Recognition
HP is recognized as one of the world’s most sustainable companies.

Only technology company globally toreceive a triple “A” rating across CDP’s
Climate, Forests, and Water lists andSupplier Engagement Leaderboard

Named #1 on Newsweek’s list forthe 2nd year in a row

Listed on the Dow Jones World Index
for the 9th time in a row

Placed 1st among technology companies
and 3rd overall

Rated among the top companies
for corporate social responsibility forthe 11th time in a row

Ranked 8th out of 100 ICT
companies on the 2020 Digital
Inclusion Benchmark

Recognized for efforts to advancediversity and inclusion for the 5th year
in a row

Recognized for ongoingcommitment to product energy
efficiency for the 4th year in a row(2nd for Sustained Excellence)

Received SmartWay Excellence Awardfor the 9th time overall (7th year ina row)

2021

One of the 2021 World’s Most
Ethical Companies*

Named for the 6th year in a row tothis list of the 100 Most Sustainable
Corporations in the World

Lorem ipsum

Ranked among the top 3 ICT(information and communications
technology) companies on the​2020
Corporate Human Rights Benchmark

2021

Excellence Award
Recipient
2020

Ranked 2nd on the 2020 benchmark
of ICT companies committed toaddress human rights issues within
their supply chains

Included on the FTSE4Good Index
every year since 2003

Named to Forbes list for the 3rd year
in a row

Received award for efforts to address
challenge of ocean-bound plastics

Recognized as a top company
for diversity and inclusion
management performance

Received a score of 100% on the Human
Rights Campaign 2021 Corporate
Equality Index for LGBTQ Equality

Included in the 2020 Top VeteranFriendly Companies list

100% score on the Disability Equality
Index as a Best Place to Work for
Disability Inclusion for the 5th year
in a row

Named a Top 50 Employer by
Women Engineer Magazine* “World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Stakeholder engagement
We gain valuable insight through ouridentified based on factors such as expertise,regular engagement with a range

willingness to collaborate, reputation,

participates in cybersecurity organizations,through the HP Sustainable Forestsof stakeholders—including employees,

location, sphere of influence, and ability toboards, and/or advisory boards, including

Collaborative to protect, restore, andinvestors, suppliers, customers, peer

scale and accelerate progress.

IEEE, ISA, ISACA, (ISC)2, ISSA, NIST, SANS.

improve responsible management of

See Cybersecurity.

forests (among other objectives), andcompanies, public policymakers, industry
bodies, nongovernmental organizations(NGOs), sector experts, and others. These
interactions build our collective intelligence,
help us prioritize critical issues, andprovide insights on emerging opportunities
and risks.
Our materiality assessment process is deeply
informed by stakeholder engagement. In
2019, interviews with a wide range of internaland external stakeholders and the results ofan employee survey—with more than 1,400
responses—contributed to the analysis.
Learn more.
Individual functions across the company drive
our decentralized approach, engaging in ways

Examples include:• Data and product security: HP• Diversity, equity, and inclusion: We• Paper and printed material: We engage

work with WWF’s Global Forest & Tradepartner with UN Women and Girl Rising

Network-North America (GFTN-NA), theMacArthur Foundation Circular Economy

to advance education for women andForest Stewardship Council®, and our100, we collaborate to drive progress

girls, and Historically Black Colleges

suppliers to ensure the fiber we use istoward a more circular materials- andand Universities, National Society of

responsibly sourced. See Regenerateenergy-efficient future, including byBlack Engineers, and others to increase

natural systems and Paper andusing the Circulytics tool to assess ouropportunities for diverse talent. We

forestry products.

own performance. See Advancing aalso support Human Rights Campaign’s

circular and net zero carbon economy;

Business Coalition for the Equality Act

relations teams work with policymakers

Regenerate natural systems; Products

related to LGBTQ+ workplace rights andto support robust and globallyand solutions portfolio.

the United Nations Human Rights Officeinteroperable privacy and data protection

Standards of Conduct for Business. Seeregulations. See Government relations.

• Circular economy: Through the Ellen• Climate change: We engage in initiatives
focused on increasing support for clean

Diversity, equity, and inclusion.

energy and combating climate change,• Human rights: We engage in multi-• Privacy: Our privacy and government• Sustainable product design: We
share our leading practices across theincluding Renewable Energy Buyers

stakeholder collaborations, including

industry, including by contributing to

Alliance, RE100, EV100, CDP Supply Chain,

the Responsible Business Alliance,

standards development that impactthat are most relevant to their objectives

World Wildlife Fund’s (WWF) Climate

the Leadership Group for Responsible

product sustainability. HP serves on theand operations. These include partnerships,

Business Network, We Are Still In (Paris

Recruitment, and the Advisory Board

EPEAT® Advisory Council and helped

sponsorships, collaboration on industry

Agreement), Business Ambition for 1.5°C,

of Social Accountability International,

lead the working group to revise IEEE

initiatives, customer and supplier education,and the C2ES Climate Innovation 2050

to advance progress in this area. See

1680.1, the standard used by EPEAT

supplier capability-building programs,

statement. See Footprint; Supply chain

Human rights and the HP 2020 Humanfor PCs and displays that took effect insupplier audits and assessments, conference

responsibility: Environmental impact;

Rights Update.

2018. See Product certifications andparticipation, employee surveys, mentoring,

Our facilities; and Create a net zeroand more. Appropriate stakeholders arecarbon future.

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HP 2020 SUSTAINABLE IMPACT REPORT

other information.

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Sustainable Impact

Footprint• Sourcing and supply chain labor
practices: HP takes a leading role throughcollaborations such as Responsible

Integrity and human rights

Supply chain responsibility

Operations

Governance

Products and solutions

Appendix

Materiality

Business Alliance, CDP Supply Chain,
Responsible Labor Initiative, andWe embed Sustainable Impact at all levels

The performance and compensation of both

We periodically conduct materiality

Responsible Minerals Initiative to elevateof the company.

our Chief Sustainability and Social Impact

assessments to review relevant

Officer and our VP & Head of Sustainable

environmental, social, and governanceImpact Operations and Compliance areissues, reconfirm our long-standing

directly associated with the management ofareas of focus, and clarify and shape our

HP Sustainable Impact and the achievement

Sustainable Impact strategy, investments,of related targets and metrics, bothand disclosure. This enables us to focus our

public and internal. Several other HP VPs,

efforts in the areas where we can have thedirectors, and managers have a component

greatest positive impact, determine anyof total compensation (salary and bonus)

gaps in our approach, and identify relevant

based on responsibility for, and effective

trends and leadership opportunities for our

implementation of, corporate initiatives tobusiness. We have set aggressive goals

address climate change, human rights, andrelated to several of our most material

digital inclusion. Beginning in 2021, every HP

issues, to manage performance and drive

employee is encouraged to set a Sustainablelong-term progress. Materiality assessment

Impact goal as part of their individual 2021

informs our goals-setting process.

supply chain best practices and tackle
shared challenges. See Supply chain
responsibility: External collaboration.
• Transparency and reporting: HP has
been producing a public sustainability
report for 20 years and was the firstglobal IT company to publish its fullcarbon footprint and set carbon emissions
reduction goals for its full value chain.
To advance disclosure within and acrossindustries, we support numerous
reporting frameworks and initiatives,
such as the UN SDGs, the UN Global

Our executive leadership team, led by
our CEO, retains overall responsibility for
Sustainable Impact as part of our businessstrategy. All members of the executive
leadership team oversee Sustainable Impact
targets relevant to their organizations andare evaluated annually against objectives
related to Sustainable Impact, including
climate change and diversity, equity, andinclusion. Performance against theseand other business objectives is tied tototal compensation.

Compact, the Global Reporting Initiative

The HP Board of Directors’ Nominating,(GRI), the Sustainability Accounting

Governance and Social Responsibility (NGSR)Standards Board, and World Economic

Committee oversees the company’s policies

Forum’s Stakeholder Capitalism Metrics.

and programs relating to global citizenship

See Appendix.

and the impact of HP’s operations; provides

Many other examples of HP’s stakeholder
engagement are included throughout
this report.

guidance and recommendations to theBoard on legal, regulatory, and compliancematters relating to political, environmental,
global citizenship, and public policy
trends; and reviews the annual Sustainable
Impact Report. The Committee receives
regular updates on Sustainable Impact
strategy, metrics, results, and key risks andgoal-setting process. Learn more.

In 2019, we engaged SustainAbility, an

Representatives within each of HP’s

ERM Group company, to conduct our mostbusinesses—Personal Systems andrecent materiality assessment. It refined ourPrinting—manage and drive Sustainable

process from prior years to further integrate

Impact strategies and report progress

the perspectives of customers, investors,

to executive leadership. The Sustainable

and our business leaders, and to better

Impact Steering Committee, composed ofreflect business risks and opportunities.

representatives from across HP’s business

Learn more about our approach, key

units and global functions, provides

findings, and prominent themes in the

additional oversight and helps manage

HP 2019 Sustainable Impact Report.

progress against our goals.

opportunities. The NGSR Committee provides
guidance, and in some cases approval, on
strategic priorities and investments.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Materiality matrix

Operations

Products and solutions

Appendix

HP 2019 materiality matrix

assessment maps issues by relative
importance to sustainable development

High

The matrix resulting from our 2019 materiality

and to HP’s business success. Issues above
the diagonal are considered material for

Climate change

the purpose of this report. Items below themateriality threshold are not covered in as

Human rights

much detail, but remain important to HP.

corresponding GRI Standards Topics, and theboundary of each Topic.

Energy use and
GHG emissions

Relative importance to sustainable development

Our material issues list includes definitions,

Role of IT
in society
Diversity andinclusion
Public policy
Transparency
and reporting
Operational waste

Sourcing and supply
chain labor practices

PrivacyCommunity
investment
andinvolvement

CirculareconomyPaper andprinted materials
Humancapital

Water

Packaging

Product andoperational
health and safety

Data andproduct security

Product
energy eﬀiciency
Corporate
governance

Ethics andanti-corruption
Community

PeopleGovernance

Low

PlanetLow
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HP 2020 SUSTAINABLE IMPACT REPORT

Relative importance to HP’s business successHigh
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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Footprint
19
20
21

Carbon and climate impact

18

HP 2020 SUSTAINABLE IMPACT REPORT

Water
Data

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Sustainable Impact

Footprint

GHG EMISSIONS REDUCTION GOALS

Integrity and human rights

Supply chain responsibility

Operations

Renewable Energy Buyers Alliance, RE100,

a Task Force on Climate-related Financial

for improvement.

CDP Supply Chain, and WWF Climate

Disclosures index to this report. It contains

Business Network.

links to detailed disclosures throughout

Climate change is a global threat whose
impact will be felt by those most vulnerable

To more fully meet the needs of investors• Achieve net zero GHG emissions
across HP value chain by 2040,
beginning with our Supplies businessachieving carbon neutrality by 2030.

and least responsible for its causes. The

and other stakeholders, this year we added• Reduce HP value chain GHG emissions
50% by 2030.1

and beyond.

• Reach carbon neutrality in HP
operations by 2025.

HP to drive a more efficient, circular, and zero

science is clear and the need to act is moreurgent than ever. The decisions we make as asociety during this critical decade will impact
our trajectory throughout the 21st century

The role of business is essential. Transforming
carbon economy addresses the imperatives
presented by climate change and is central to
our Sustainable Impact strategy. We have set
ambitious greenhouse gas (GHG) emissions
reduction goals across the value chain to drive
progress and the shift toward an equitablenet zero carbon economy. Our 2025 Scope
1, Scope 2, and Scope 3 GHG emissions
reduction goals have been validated by theof HP products and solutions requires a
substantial amount of natural resources andenergy use. Our carbon and water footprints

Science Based Targets initiative, includingclassification of our Scope 1 and Scope 2 GHG

the categories Governance, Strategy, Risk
management, and Metrics and targets.

Carbon emissions andclimate impact
We strive to reduce the climate impact ofbusiness growth in personal systems.

our supply chain, operations, and products

Decreases in emissions related to productand solutions. HP’s carbon footprint in 2020

transportation1 (9%), commercial travelequaled 44,890,100 tonnes of carbon dioxide(71%), employees commuting (50%), andequivalent (CO2e), 4% less than in 2019. A

facilities (20%) also contributed.

13% decrease in GHG emissions associatedwith product use more than offset a 5%
increase related to product manufacturing,
driven in part by the impact of COVID-19 onsales of different product lines, particularly

While GHG emissions from our operations
only represent 1% of our footprint, we work
to demonstrate leadership in emissions
management, reduction, and disclosure.

required to keep global warming to 1.5°C.
We also provide suppliers incentives to set

suppliers2 to our operations and millions

and meet their own goals. The environmentalof customers worldwide. We have been

criteria we use for supplier management

producing a public sustainability report

include science-based GHG emissionsfor 20 years and were the first global IT

reduction targets and third-party verificationcompany to publish a full carbon footprintof GHG emissions. To extend our influenceand one of the first to disclose a complete

within and beyond our industry, we joinwater footprint. We continue to measure andleading companies in GHG emissions

manage our environmental footprint acrossgoal-setting and reduction efforts, including

HP 2020 SUSTAINABLE IMPACT REPORT

this report and in our CDP submissions inemissions target as consistent with levels

cover our entire global value chain, from

19

Appendix

the value chain, always pursuing areas

In April 2021, we launched new andmore aggressive goals in this area:

The manufacturing, delivery, and use

Products and solutions

CDP triple “A” rating and supplier engagement leadership
HP has achieved a triple “A” rating for transparency and action on climate, forests, andwater for the second year in a row, and has also been recognized as a CDP Supplier
Engagement leader. We were named to the CDP Climate “A” list for the seventh year
in a row for our actions to cut emissions, mitigate climate risk, and develop the net
zero carbon economy. For the third time, we achieved an “A” rating for our initiatives
to address water security and forest commodity risk. Our inclusion on the CDP
Supplier Engagement Leaderboard is for the fifth consecutive year. Learn more.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Although water withdrawal in operations

HP carbon footprint, 2020

only represents 2% of our footprint, we

44,890,100 tonnes CO2e

have direct control over those activities.

26,400,000

We work to minimize water withdrawal
within our facilities and demonstrate strong

Print
4,700,000

practice for others in the industry andPersonal systems
21,700,000

Print
200,000
Personal systems
1,900,000
2,100,000
Materials
extraction
throughmanufacturing

100,000

100,000

Capitalgoods

Upstream
energyproduction

beyond. During 2020, we expanded our

15,800,000

Transport

147,000

20,000100,000

Facilities Transportation Business
fleet
travelEmployeecommuting

24,000

Productusereporting to include water withdrawal inPaper use in HP printers*
5,000,000

water-stressed locations.

Print (electricity)
2,000,000

See also:

Personal systems (electricity)
8,800,000• Description of our methodology in the

100,000

00

Productend ofservice

Buildings
leasedto others

Investments

HP water accounting manual.
• Full water footprint data for 2016–2020.
• Water use reduction initiatives across ourbusiness: Supply chain, Our facilities, andProducts and solutions.

Supply chain (64%)

Operations (1%)

Products and solutions (35%)• HP CDP Water Security response.

* In 2020, HP brand paper comprised 7% of the paper used in HP printers.

See also:• Description of our methodology in theWater

HP carbon accounting manual.
• Full list of our GHG emissions reduction
goals and progress.
• Full carbon footprint data for 2016–2020.
• GHG emissions reduction initiatives acrossour business: Supply chain, Our facilities,
and Products and solutions.
• Task Force on Climate-related Financial
Disclosures index.
• HP CDP Climate Change response.

Many parts of the world grapple with theby improved energy efficiency, use patterns

availability and quality of water, and HP

including duplexing rates and print volumes,

is committed to calculating, disclosing,and a shift toward smaller form factor

and reducing water use across our global

desktops. To a lesser degree, our smaller

value chain. In 2020, our water footprint

water footprint also reflected decreased

equaled 209,097,000 cubic meters, 11%water consumption in our supply chain bothless than 2019.1 This resulted primarily fromin direct use and indirect use associated witha reduction in indirect water consumption

the generation of electricity. (see Create afrom electricity generation and paper

net zero carbon future).

production associated with HP product use.
Product use phase reductions were driven20

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Data
Carbon footprint (Scopes 1–3)*
2016

2017

2018

2019

2020

328,400

249,200

229,600

215,800

171,000

Americas174,500

54,70051,50049,60041,000Europe, Middle East, and Africa

60,90065,70066,20057,90048,100Asia Pacific and Japan

93,000128,800

111,900

108,300

81,900

6.8

4.8

3.9

3.7

3.0

GHG emissions from operations** [tonnes CO e]
2

GHG emissions intensity *** [tonnes CO2e/$ million of net revenue]
GHG emissions by scope [tonnes CO2e]

2018

2019

2020

100

400

600

1,100

2,100

0

0

100

100

100

100

400

500

1,000

2,000

Asia Pacific and Japan

0

0

0

0

0

Perfluorocarbons (PFCs)

2,700

4,600

3,700

3,500

2,800

2,700

4,600

3,700

3,500

2,800

Europe, Middle East, and Africa

0

0

0

0

0

Asia Pacific and Japan

0

0

0

0

0

Refrigerants (hydrofluorocarbons(HFCs))††, †††Americas
Europe, Middle East, and Africa†††

60,70066,20065,90061,90050,600Americas48,70052,00048,80047,10039,400Carbon dioxide (CO2)57,10045,700Europe, Middle East, and Africa

10,10013,10015,30013,40010,600

Nitrous oxide (N2O)†††

200

0Asia Pacific and Japan

1,900

1,100

1,800

1,400

600

Methane (CH4)†††100

0Scope 1 emissions, by type†††

Scope 2 (market-based method)††††Natural gas

28,10029,40029,30023,80021,400Americas22,60023,50022,20020,50019,300Europe, Middle East, and Africa

3,900

5,300

5,700

2,200

1,800

Asia Pacific and Japan

1,600

600

1,400

1,100

200

400

100

200

200

Europe, Middle East, and Africa

0Asia Pacific and Japan

267,700

183,000

163,700

153,900

120,400

Americas125,800

2,700

2,700

2,500

1,600

Europe, Middle East, and Africa

50,80052,60050,90044,50037,500300

Asia Pacific and Japan

91,100127,700

110,100

106,900

81,300200

300

Scope 2 emissions, by type267,700

183,000

163,700

153,900

120,400

100

200

200

267,700

182,100

162,400

152,900

119,600

0

0

0

0

Americas125,800

2,700

2,700

2,500

1,600

0

200

0

0

100

Europe, Middle East, and Africa

50,80052,60050,90044,50037,50029,60031,40032,20033,30024,000Asia Pacific and Japan

91,100126,800

108,800

105,900

80,500Americas23,20023,70022,70022,80017,000

0

900

1,300

1,000

800

Europe, Middle East, and Africa

6,100

7,400

9,100

10,2006,800

Asia Pacific and Japan

300

300

400

300

200

Americas

0

0

0

0

0

Europe, Middle East, and Africa

0

0

0

0

0

Asia Pacific and Japan

0

900

1,300

1,000

800

Diesel/gas/oil/LPG****
AmericasTransportation fleet

21

2017

Americas

Scope 1
Scope 1 emissions, by region

2016

†

HP 2020 SUSTAINABLE IMPACT REPORT

Scope 2 emissions, by region

Purchased electricity for operations

District cooling and heating (purchased)for operations

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2016

2017

2018

2019

Supply chain responsibility

Products and solutions

2020

2016
Product use (category 11)

Scope 2 (location-based method)

2017

Appendix

2018

2019

2020

19,300,000 22,000,000 23,300,000 18,200,000 15,800,000^,‡‡‡

221,000

265,100

252,300

226,400

203,600

Energy use

11,600,000 10,800,000

Americas90,90080,00071,60067,10060,700Paper use in HP printers ‡‡‡‡

6,600,000

5,000,000

Europe, Middle East, and Africa

39,00069,30061,60048,30044,900

Product end of service (category 12) ‡‡‡‡‡De minimis

200,000

200,000

200,000

100,000

Asia Pacific and Japan

91,100115,800

119,100

111,000

98,000

Buildings leased to others (category 13)

De minimis

De minimis

De minimis

De minimis

De minimis

Scope 2 emissions, by type

221,000

265,100

252,300

226,400

203,600

Franchises (category 14)

N/A

N/A

N/A

N/A

N/A

221,000

264,200

251,000

225,400

202,800

Investments (category 15)

De minimis

De minimis

De minimis

De minimis

De minimis

Americas90,90080,00071,60067,10060,700Europe, Middle East, and Africa

39,00069,30061,60048,30044,900Asia Pacific and Japan

91,100114,900

117,800

110,000

97,200

0

900

1,300

1,000

800

Americas

0

0

0

0

0

Europe, Middle East, and Africa

0

0

0

0

0

Asia Pacific and Japan

0

900

1,300

1,000

800

Scope 2 emissions, by region

Purchased electricity for operations

District cooling and heating (purchased
steam) for operations

Scope 3^ [tonnes CO2e]
Materials extraction through
Manufacturing^^ (category 1; also see
Greenhouse gas emissions on page 44)

Additional details on calculations and methodology can be found in the HP carbon accounting manual. HP selected 2015 as its
baseline because it provided a year-over-year comparison for HP Inc. when it first reported as a separate company for 2016
following the separation of Hewlett Packard Company in November 2015. 2015 continues to serve as base year for several HP
goals as well. Scope 1 GHG emissions include CO2, CH4, N2O, HFCs, and PFCs. No biogenic emissions are present in this category.
Scope 2 GHG emissions include CO2, CH4, and N2O. No biogenic emissions are present in this category. Scope 3 GHG emissions:• Materials extraction through manufacturing (Category 1), Transport (Categories 4 and 9), Product use (Category 11), andProduct end of service (Category 12) include CO2, CH4, N2O, HFCs, PFCs, SF6, and NF 3, and represented approximately 99%
of our Scope 3 emissions in 2020. Biogenic emissions are present and captured in the life cycle assessment of paper
consumed during customer printer use (Category 11).
• Capital goods (Category 2), Waste generated in operations (Category 5), and Upstream leased assets (Category 8) include
CO2, CH4, N2O, and HFCs, and represented 0.3% of our Scope 3 emissions in 2020.
• Upstream energy production (Category 3) includes CO2, CH4, N2O, HFCs, and PFCs, and represented 0.1% of our Scope 3
emissions in 2020.

14,700,000 16,500,000 18,600,000 25,200,000 26,400,000• Business travel (Category 6) includes CO2, CH4, and N2O, and represented 0.1% of our Scope 3 emissions in 2020.
• Employee commuting (Category 7), Buildings leased to others (Category 13), and Investments (Category 15) include CO2,
and represented 0.3% of our Scope 3 emissions in 2020.
• Processing of sold products (Category 10) is de minimis.

200,000

200,000

200,000

300,000

100,000

Upstream energy production(category 3)^^^100,000

100,000

100,000

100,000

100,000

Transport (categories 4 and 9; also see
Product transportation on page 45)^^^^

1,300,000

1,500,000

1,800,000

2,300,000

2,100,000

Waste generated in operations (category 5)Deminimis ^^^^^De minimis

De minimis

De minimis

De minimis

60,00070,00070,00070,00020,000200,000

200,000

200,000

200,000

100,000• Franchises (Category 14) is not applicable.
** Total includes HP’s reported values for Scope 1 and Scope 2 market-based method emissions in table.
*** Emissions-intensity values were calculated using HP’s annual revenue as characterized in financial reporting and Scope 1 andScope 2 GHG emissions.

Employee commuting (category 7)
Upstream leased assets (category 8)* To calculate Scope 1, Scope 2, and Scope 3 emissions, HP has followed the principles outlined in the Greenhouse Gas Protocol.

35,860,000 40,770,000 44,470,000 46,570,000 44,720,000

Capital goods (category 2)

Business travel (category 6) ‡**** HP does not estimate or extrapolate diesel use for nonreporting sites.
† CO e emissions associated with CH
2

4

and N2O account for less than 1% of total CO2e emissions in this category,†† For 2016, we calculated ozone-depleting substances emissions by tracking sites that reported refrigerant replacement due‡‡

Processing of sold products (category 10)22Operations

HP 2020 SUSTAINABLE IMPACT REPORT

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

to leakage, and applied an intensity factor (based on those actual quantities) for nonreporting sites. For 2017, HP transitioned
to a system that tracks all refrigerant work orders company-wide, directly accounting for facilities’ refrigerant leakage anduse and eliminating the need for extrapolation. We use various tools and sources for global warming potential and ozone
depletion values including the Greenhouse Gas Protocol’s GHG Emissions from Refrigeration and Air Conditioning tool, IPCC
Second Assessment Report (1995).
††† The total for 2019 of refrigerants, PFCs, CO , N O, and CH

to rounding.

2

2

4

varies by less than 1% from Scope 1 emissions, by region, due†††† Data in this section uses the market-based method. Due to the availability and feasibility of acquiring the data, the company

only obtained supplier-specific emission rates for its sites in Boise, Idaho; Indianapolis, Indiana; and Palo Alto and San
Bernardino, California, United States.

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Supply chain responsibility^

See additional detail about GHG emissions from product use. Data from 2017–2020 better reflect average laser printer paper
usage. This represented the majority of the increase compared to 2016.

^^

HP updated its calculation methodology in 2020 to account for emissions associated with print supplies in Category 1
instead of Category 11 (as previously). We restated 2019 data using the updated methodology, for comparability.

Operations

Products and solutions

Appendix

Water footprint*
2016

2017

2018

2019

2020

Water consumption in HP supply
chain—direct use in operations**[cubic meters]

12,600,000

13,400,000

15,000,000

15,100,000

14,100,000

Water consumption in HP supply chain
associated with the generation ofelectricity [cubic meters]

31,800,000

34,300,000

38,400,000

38,600,000

37,100,000

Water withdrawal in HP operations[cubic meters]

3,534,000

3,243,000

3,406,000

2,930,000

2,597,000‡ HP’s global travel agency provides values that take into account the type of aircraft, passenger load, cabin class, and miles

traveled for each ticketed trip. This data also includes rail travel carrier and distance traveled. Although these values fall
below our quantitative reporting threshold of 0.25% of total Scope 3 emissions and could be reported as de minimis, wechoose to report this category due to our ability to directly track this data, our level of influence over these emissions, andstakeholder expectations in this category.

Water withdrawal associated withthe generation of electricity used in
HP operations [cubic meters]

2,600,000

2,800,000

2,600,000

2,300,000 ***2,100,000

Water consumption associated withthe generation of electricity used by
HP products**** [cubic meters]

103,300,000

96,400,000

106,100,000 103,600,000

97,600,000

Water consumption associated withthe manufacturing of paper used by
HP customers with HP products *****[cubic meters]

52,900,000

84,900,000

88,700,000

55,600,000^^^

Scope 2 GHG emissions used to calculate this category were determined using the location-based method.

^^^^

These product transportation data are based on product life cycle assessment (LCA)-based estimates. They use acombination of HP-specific and industry data, and include additional upstream and downstream transport related to our
products. This data may differ from data reported by product transportation suppliers that HP contracts to deliver our
products, as presented on pages 46 and 53. The decrease from 2019 to 2020 resulted from reduced shipments ofimaging and printing devices and, despite a greater volume, a lighter average weight of personal systems devices. 2020
data do not fully reflect the increase in air freight shipments due to COVID-19. HP is updating its product LCA tools to more
fully reflect product transport mode shifts and supplier GHG emissions.

^^^^^

De minimis values are less than 0.25% of total Scope 3 emissions.

‡‡ All facilities are accounted for in Scope 1 and 2. Leased furniture and equipment are included in capital goods (Category 2).
‡‡‡ HP updated its calculation methodology in 2020 for printing-related product use phase GHG emissions, to more accuratelyreflect energy-related emissions and paper consumption, to use a more accurate GHG emissions conversion factor for
paper, and to account for emissions associated with print supplies in Category 1 instead of Category 11 (as previously).
We restated 2019 data using the updated methodology, for comparability. Total GHG emissions from product use in 2017and 2018 differ by less than 1%, and for 2019 by less than 1.5%, from the values reported on page 113, due to rounding.
Scope 3 emissions from inkjet and LaserJet printers that HP manufactures for sale and service by other original equipment
manufacturers are excluded from our carbon footprint. In 2020, these printers represented less than 3.7% of HP printersmanufactured in the reporting year and consequently, their associated emissions represented less than 4.9 % of the
product life cycle emissions of all HP manufactured printers. Scope 1 and 2 emissions from the manufacturing of theseprinters at HP operated facilities is captured in the Scope 1 and 2 data reported in this year’s report.
‡‡‡‡ In 2020, HP paper comprised 7% of the paper used in HP printers.
‡‡‡‡‡ HP changed its calculation methodology beginning in 2017 to avoid netted emissions from product recycling.

74,400,000* Additional details on calculations and methodology can be found in the HP water accounting manual.
** This metric reports the amount of water consumed by HP’s multi-tier supply chain, and not the amount withdrawn by first-tiersuppliers as reported on page 53. Because water withdrawn can also be returned, water consumption is inherently lower.
*** This data was updated compared to data reported in the HP 2019 Sustainable Impact Report due to a restatement of energy

use in our facilities. See note ** on page 76 (left column) for detail.
**** HP updated its calculation methodology in 2020, to more accurately reflect printing-related energy use. We restated 2019

data using the updated methodology, for comparability. Indirect water consumption from inkjet and LaserJet printers that
HP manufactures for sale and service by other original equipment manufacturers is excluded from our water footprint.
In 2020, these printers represented less than 3.7% of HP printers manufactured in the reporting year and consequently,
their associated indirect water consumption during product use represented less than 5.2% of the product life cycle water
consumption of all HP manufactured printers. Water consumption from the manufacturing of these printers at HP operated
facilities is captured in the direct water consumption data reported in this year’s report.
***** HP updated its calculation methodology in 2020 to more accurately reflect paper consumption. We restated 2019 datausing the updated methodology, for comparability.

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Products and solutions

Appendix

Integrity andhuman rights
25
27
30
33

Ethics and anti-corruption

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Human rights
Privacy
Government relations

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Products and solutions

Appendix

Ethics and anti-corruption
We expect everyone at HP to meet the

HP’s commitment to ethical behavior. During

highest ethical standards and to treat others

2020, all members of HP’s Board of Directors

with integrity, respect, fairness, and equity.

received Integrity at HP content relevant

A strong commitment to our values

to their position and certified that they had

underpins our efforts, reinforced by in-read it.

depth training and communication, andupheld through targeted policies and strong
governance. HP is committed to complying
with all applicable laws and regulations
everywhere we operate. We require ethicalconduct by our suppliers and partners, anduse our scale and influence to drive progress
across the broader IT industry. See Humanrights and Supply Chain Responsibility.

EthicsTraining andcommunication

Board of Directors

Regular training, newsletters, and coffee talks
help to reinforce the values and content
access Integrity Central, a comprehensive
library of ready-to-use collateral on key ethics
topics, with toolkits, posters, infographics,
training materials, and scenarios. In 2020, theEthics Office continued to expand the content
available in Integrity Central, growing thelibrary of translated training courses, videos,Champion during the year—an employee
who showed outstanding ethical leadershipand modeled HP values.

ETHICS TR AINING GOAL
Maintain greater than 99% completion ratethat employees might face, and incorporates
scenarios based on actual investigations.

HP employees and the Board of Directors

anti-corruption, conflicts of interest, accurate
business records, and anti-retaliation.
Additionally, the training includes managerspecific content to ensure that managers areaware of their responsibilities in reinforcing
25

HP 2020 SUSTAINABLE IMPACT REPORT

Provides non-executive input and guidance
to the Ethics and Compliance Office.

Ethics and Compliance Committee
Composed of HP executives, and provides
oversight and guidance on thedesign and implementation of our
ethics and compliance program.

Compliance Office also recognized one Ethicsof annual Integrity at HP training among active

complete this training, including content on

Board of Directors Audit Committee

posters, and infographics. The Ethics andpolicies, procedures, and high-risk issues

Each year, HP requires all employees to

The Board of Directors is responsible for overseeing ethics and compliance at HP.
Chip Bergh is the Chairman. All members are independent directors,
excluding Enrique Lores, President and Chief Executive Officer, HP Inc.

outlined in Integrity at HP. Employees can also

The annual training on Integrity at HP—
our employee code of conduct—covers key

Ethics and compliance governance at HP

PROGRESS IN 2020

Ethics and Compliance Office(within Global Legal Affairs)

Manages ethical issues across our global operations.
Specific responsibilities include oversight of Integrity at HP, coordination of
the company’s Compliance Assessment Program, management ofanti-corruption and privacy, and the design and management of processes
that prevent, mitigate, and remediate all related business impacts.

See Governance information online, including the board’s composition, committees, and99.1%

charters, as well as our company bylaws and Corporate Governance Guidelines.

of employees, including senior executives,completed Integrity at HP training, as well as
all members of the Board of Directors

1

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Appendix

When appropriate, representatives from our2021

In 2021, for the second consecutive year, HP was named
one of the World’s Most Ethical Companies®* by the
Ethisphere Institute. The in-depth assessment includes
more than 200 data points on culture, environmental
and social practices, ethics and compliance activities,
governance, diversity, and initiatives to support a strong value chain. This recognition
validates HP’s commitment to people, planet, and community, and its practice ofalways putting integrity first. It demonstrates that conducting business with integrity
is central to HP’s culture.
At HP, we believe that good ethics is good business. Ethisphere has found thatcompanies awarded the World’s Most Ethical Companies designation have, on
average, outperformed the market.
* “World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC.

Items reported to HP global
Integrity at HP team or othercompliance functions in 2020

legal, controllership, and human resources

percentage of total

a dedicated global Integrity investigations

teams conduct local investigations.
Escalated allegations are investigated by

Total number of reported items in 2020: 153
2020

team. HP’s investigation process continues
to evolve, with improved resources andtechnology to perform investigation-related
functions in-house and to respond promptly

Labor law/human resources

29%

Inaccurate records

17%

Misuse of assets

14%enables us to identify emerging trends

Anti-corruption *8%in ethics violations and to assess where

Conflicts of interest

8%

additional controls may be needed.

Fraud

7%

Theft

7%

Brand protection/channel

5%Anti-corruption

to concerns. Additionally, our new global
case management tool (outlined above)

Reporting concerns

Integrity at HP liaisons. HP does not tolerate

Competition

4%

Corruption disrupts fair competition and isretaliation against anyone who raises a

Financial and public reporting1%

at odds with HP values. We do not tolerate

We make it easy for our employees andconcern or question.

Total

third parties to ask questions and report100%

ethics concerns about the broad range of

In 2019, HP launched a new ethics caseenvironmental, social, and governancereporting and management tool thatissues. Reporting avenues include an online

provides centralized and automated caseform, global in-country 24-hour toll-free

workflow, greater visibility to live data, andphone lines with translation, text messaging

opportunities to interact with the Ethics andInvestigating concerns(in the United States), mail, or in person. We

Compliance Office’s Integrity investigations

Suspected violations of Integrity at HP

offer anonymous reporting options where

team where appropriate. In January 2020,

damage trust in our company. We take all

allowed by law. At any time, employees canthis tool and its enhanced reporting methods

alleged violations seriously, respond quickly,

also reach out to their manager or anotherbecame the main mechanism for employees

and take disciplinary or remedial actions

leader under HP’s Open Door Policy, seek

and third parties to report integrity concerns

when appropriate, including coaching, written

advice from internal ethics and compliancewithin HP. We informed employees about

warnings, and, in serious cases, termination.

experts, or consult Internal Audit, Humanthese changes through a global “Speak Up,

Serious violations may impact an employee’s

Resources, local Integrity at HP teams, orListen Up” communications campaign.

Total Rewards package (subject to local labor

corrupt behavior of any kind, including
bribery and kickbacks.

* Includes allegations of commercial bribery, kickbacks,and Global Business Amenities Policy violations, as well as
alleged corruption related to foreign public officials.

Our Anti-Corruption Policy and complianceprogram require our employees, partners,
and suppliers to follow all applicable nationallaws and regulations, including the U.S.
Foreign Corrupt Practices Act and the UK
Bribery Act. Although HP is not certified toan anti-corruption management system, allof our operational sites and subsidiaries are
required to follow HP’s Anti-Corruption Policy
and are subject to HP’s compliance programand procedures (or a comparable subsidiarylevel policy and compliance program).

laws and where legally permissible).

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Operations

Products and solutions

Appendix

Risk assessment
and audits

Third-party managementand due diligence

HP requires third parties to complete due• About 3,780 employees (nearly 96% of

diligence on a predetermined basis. In

the relevant employee base) completed

general, all channel partners must complete

training on the requirements for doing

HP conducts regular internal assessments

HP performs ongoing risk-based due

this process before beginning a contractual

business with the U.S. government.

of corruption-related risks across 100% of

diligence of third parties that support our

relationship with HP and then undergo a

our global operations, including detailed

business, including channel partners, sales

renewal process, at least once every threereviews of the company’s global policies

intermediaries, suppliers, and lobbyists. We

years. Third parties receive training as partand processes applicable to all business

communicate HP’s anti-corruption standardsof HP’s due diligence process.

units and global functions worldwide. We

and requirements to 100% of these third

also use internal data and Transparency

parties through contractual terms andInternational’s Corruption Perceptions Index

conditions as well as our Partner Code of

to identify high-risk regions and assess

Conduct and Supplier Code of Conduct.

risks related to our business. The public

Generally, HP requires all partners andWe deliver comprehensive anti-corruption

sector data analytics tools and processes wesuppliers, respectively, to comply with HP’scontent to all employees through annual

adopted in 2019 have enhanced HP’s ability

Partner and Supplier Codes of Conduct.

Integrity at HP training, as well as to all

to monitor and mitigate potential risk fromits public sector business.

HP has implemented and maintains a robust
risk-based legal and regulatory due diligence

We also periodically retain outside experts

program to detect, mitigate, and prevent

to assess our anti-corruption policies andthird-party anti-corruption compliance risks

programs. The last such external assessment

and violations.

was performed in 2017. We benchmark ourapproach against peer companies to identify
best practices in areas including operational
procedures, employee education, andsupplier and partner training and monitoring.

We determine risk levels based on completionof a questionnaire by the third party. If HP
detects risk, it carries out a due diligence
investigation. If we determine that the risk

Training andcommunication

members of the Board of Directors. We
also communicate year-round with our

Due to COVID-19-related travel restrictionsin 2020, we were only able to deliver one
face-to-face session on anti-corruption to
select employees. All other trainings noted
above were conducted virtually.
Requirements for mitigating anti-corruption
risk associated with charitable giving arecommunicated to employees through the
HP Global Charitable Contributions
Policy, and risks are mitigated throughthe grantmaking process.

employees to reinforce our policies, controls,
and training.
Additionally, targeted employee training isprovided to cover specific anti-corruption
risks relevant to business functions, roles,
and responsibilities. In 2020:• Over 14,600 employees (99% of the

Human rights
HP’s stance on human rights is clear
and uncompromising. We embrace our
responsibility to respect human rights,

cannot be mitigated, we apply consequences

employees assigned) who support HP’smonitoring emerging human rights

Complementing these assessments, HP

to the relevant third party—for example,

public sector business or work in higher-

expectations and best practices to continue

conducts regular audits focused on potential

removing access to specific benefits and/or

risk jobs completed this training. Of these,

leading our industry in this area.

corruption risks in our operations. Theseterminating any contract with HP.

33% were in the Americas, 37% in Asia

audits include end-to-end review and testing

Pacific and Japan, and 30% in Europe,of compliance policies and processes.

Middle East, and Africa.

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our Sustainable Impact strategy recognize

Our Chief Executive Officer, who is also a

Report, we also published the HP 2020

that social and environmental issues are

member of our Board of Directors, approved

interconnected, and many have humanour Human Rights Policy, and our Chiefrights dimensions. We work for holistic

Corporate Affairs Officer holds operationalchange across a broad range of areas.

accountability for this policy. HP operates

business and value chain. This policy andWe have developed specialized policies
and practices to support our human rights
commitments, including those addressing
supply chain responsibility, responsible
minerals sourcing, human resources,
privacy and data protection, accessibility,and environmental sustainability.
Our policy commitment includes respecting

an internal Human Rights Council to further
promote the integration of our Human
Rights Policy. The Council is chaired byand in line with the UN Guiding Principles
on Business and Human Rights, we are

by independent external human rights

responding to new challenges, assessing

experts. Board-level oversight is provided

risks, and monitoring our performance.

by the Nominating, Governance and Social

Progress includes being transparent about

Responsibility Committee of HP’s Board

issues we face and discover, and how we areof Directors.

resolving them.

is treated with dignity and respect. We

Universal Declaration of Human Rights

Training

insist that all workers are treated fairly and(UDHR), the UN Guiding Principles on

have safe working conditions and freely

Business and Human Rights, the OECD

chosen employment.

Guidelines for Multinational Enterprises, theRights Update.

Policies and commitments
In 2021, HP developed a strengthened
Human Rights Policy that advances
our commitment to upholding human28

HP 2020 SUSTAINABLE IMPACT REPORT

Fundamental Principles and Rights at Work.
We also commit to comply with local laws
and regulations. Where laws are silent
as to protected human rights or are lessstringent than our approach, we work
diligently to develop solutions to advanceour commitment, supporting progress

Ongoing
improvement

rights program. The Council is informed

as expressed in the United Nations (UN)and performance, see our HP 2020 Human

Slavery Transparency Statement.

Building on our knowledge and capabilities,

within HP and throughout our value chain

Labour Organization’s Declaration on

Human Rights Update and the HP Modern

incentives to manage the company’s humaninternationally recognized human rights

UN Global Compact, and the International

Complementing our Sustainable Impact

an HP Executive who has performance

We are committed to ensuring that everyone

For detailed information about our approach

Appendix

Reportingembedding our approach throughout our

diversity, equity, and inclusion, racial equality,

Approach

Products and solutions

Governance andaccountability

rights, engaging with rights holders, andHP ranked third among the
44 information and communications
technology (ICT) manufacturing
companies assessed in the 2020
Corporate Human Rights Benchmark,which evaluated approximately 200 of
the largest publicly traded companies
in the world on a set of human rights
indicators. We continue working to
improve our program and aspire to
be ranked among the cross-industry
leaders in the future.

Operations

Risk assessment

In 2020, 99.1% of employees (including

Our due diligence process aims to address

senior executives) completed annual

actual and potential adverse impacts

Integrity at HP training, which includes

of our salient issues in our supply chain

content related to human rights. We

and operations. This risk-based process

also provide annual training for relevant

is commensurate with the severity andprocurement staff, which covers the context

likelihood of the impact. It focuses onof forced labor and slavery, identification of

three key aspects: embedding responsible

forced labor conditions, company policies

business conduct; ceasing, preventing, orand standards to combat modern slavery,

remedying the impact; and reporting onwhom to contact for help, and how to report

implementation and results.

1

related information.

wherever possible.

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The scope of onsite audits and specialized

Human rights areas of focus

assessments depends on the nature of thework performed by the entity and the nature

Products and solutions

AppendixExternalcollaboration

Issueof the prioritized risks. For most of our

Discrimination: When persons are treated unequally, unfairly, or differently because they are of aparticular group.

production suppliers, we conduct full audits

Our global reach provides us the opportunity

against our Supplier Code of Conduct. For

to drive human rights progress worldwide.

Unfavorable working conditions: Conditions that negatively impact worker dignity and wellbeing.

nonproduction suppliers, we may conduct

This includes engaging in public forums andEnvironment: Potential impacts of greenhouse gas emissions, waste, and use of non-renewable resources.

audits only covering those portions of themulti-stakeholder partnerships, such as:

Privacy: Risks to privacy and data protection rights of people interacting with HP products, services,and operations.

Supplier Code of Conduct that are relevant totheir operations.

Modern slavery: Use of coercion, threats, or deception to exploit individuals and undermine or deprive
them of their freedom.

Grievance mechanisms

Conflict minerals: Risk of forced labor, child labor, and armed group conflict associated with raw
minerals extraction.

We offer multiple channels for our employees

Recruitment, which promotes sustainablehiring through labor agent training andcertification.

of focus and how we address them in theprocesses, and we expect the same from ourhave a role in respecting the human rights

HP 2020 Human Rights Update.

business partners.

Audits

We collaborate to provide access to effective

We use audits and specialized assessments

regardless of source, through to resolution.

to help assess performance and identify

We also track and assess allegations ofcorrective action where required. As apotentially adverse human rights impacts

full member of the Responsible Businessthat are brought to our attention outside ofAlliance (RBA), we base our Supplier Codethe grievance process, and take appropriateof Conduct on the RBA Code of Conduct andactions when allegations are confirmed.

The assessment highlighted the human rights

use the RBA Validated Audit Process (VAP)

Learn more.

areas of focus outlined in the table above.

and Audit Protocol. We only use certified

and practices to determine any gaps. This
process was informed by desk research
related to the industry, as well as interviews
with internal and external leaders.

• Membership of the steering committee

concerns. We do not tolerate retaliationof seven global corporate functions2 that

evaluated against HP’s policies, processes,

on workers vulnerable to forced labor.
of the Leadership Group for Responsible

against those who engage in our grievanceour value chain. These risks were further

industry collaboration of the RBA focused

supply chain, to ask questions and report
Learn more about our human rights areas

salient risks3 and other areas of focus acrossthe Responsible Labor Initiative, a cross-and third parties, such as workers in our

In early 2021, we completed an evaluationof workers against the UDHR, to identify• Membership of the steering committee ofremedy and monitor reported grievances,• Sitting on the Advisory Board of Social
Accountability International, creator of
the TenSquared program that improves
worker health and safety.
• Membership of The Mekong Club, anorganization that inspires and engages
the private sector to lead in the fightagainst modern slavery.

auditors, and most audits are conducted bythird-party auditing firms.

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Appendix

Privacy
HP recognizes the fundamental importanceand privacy principles worldwide thatof privacy, security, and data protection tocover the data life cycle, and continually

our employees, customers, and partners

strengthen privacy protections to meetworldwide. This commitment is a critical pillar

the requirements of changing regulations

HP’s Privacy by Design approach requires that HP products, services, websites,of brand trust and increasingly a source ofand evolving circumstances. This includes

systems, and applications processing personal data be designed and implementedcompetitive advantage in an era of accelerated

implementing enhanced internal policies

only after thoughtful consideration of privacy implications. HP teams developing or

innovation, global data proliferation, andand procedures to address our obligations

making substantial changes in these areas must have a fully formed development

fast-changing regulatory frameworks. We

as a data controller and processor, and toplan; fill out a Privacy by Design questionnaire and provide any follow-up

build privacy and data protection into theensure data subject rights are respected.

documentation; follow the appropriate documentation requirements based on

design and development of our products,• Our privacy accountability and compliancetype of personal data involved; consult with HP Cybersecurity on appropriate

Privacy by Design

services, and operations. We strive to provide

framework outlines our procedures andsecurity measures, as required; and develop appropriate notice language with theprotections across all of our operationsorganizational controls for assessing andPrivacy Office. Our formal review process focuses on privacy as a default setting,that exceed legal minimums, and to deploy

managing risks associated with collecting

incorporating key principles of data minimization, transparency of purpose, andconsistent, rigorous policies and procedures toand handling personal data. It is based ontechnical and organizational safeguards.

give our customers, employees, and partners

requirements for accountability as defined

confidence when sharing information with us

by global laws and regulations.

and using our products and services.
See our Privacy website for additional
information.

Approach• Our Data Protection Officer, together
with HP’s Privacy and Data Protection
team, provides oversight and leadershipfor compliance, working closely withappointed privacy leads in business teams
throughout the company.
• HP’s HIPAA Compliance Office oversees

Our rigorous policies and standards arecompliance with Health Insurance

designed to keep personal data safe andPortability and Accountability Act (HIPAA)

respect privacy:

laws where they are triggered by our• Our Privacy Statement describes our

In 2020, privacy principles training wasusers can make and the rights they canrequested for more than 30,590 employees

exercise in relation to personal data.

across the company with roles involving

to align with international data protection
30

commercial services engagements.

privacy practices, as well as the choices• We maintain internal policies and standards

HP 2020 SUSTAINABLE IMPACT REPORT

See Product security and privacy.

the processing of personal data (andcompleted by 90% of those). The intent of

this training is to reinforce privacy and data

continued to grow our well-establishedprotection principles at HP, and to ensure

global privacy program by strengthening our

employees in organizations that influenceinternal network of privacy leaders, updating

our customers’ privacy experience or thatour policies and standards to reflect

handle significant volumes of employee or

new processing activities and regulatory

customer personal data understand how todevelopments, enhancing our internal

respect and protect privacy. During the year,

communications and awareness efforts, and

we also offered access to online courses

supporting ongoing development of customerthat provide additional topic and role-based

consent management tools. HP does nottraining opportunities.

receive a high volume of government requests

To enhance our privacy accountability andcompliance framework, we continued to
implement new data management andrecord-keeping tools in 2020. We also

related to personal data (in some years
none at all). Our Privacy Counsel and Data
Protection Officer, together with our Chief
Ethics and Compliance Officer, reviews anddetermines how to address all such requests.
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compliance
HP complies with worldwide privacy and data
breach notification laws and regulations,
tracks the number of substantiatedcomplaints from third parties and personal

Integrity and human rights

Supply chain responsibility

data requests made to HP by individuals, andmaintains an internal incident reporting
process. Once a potential breach of personal
data is identified, a core team—including
representatives from privacy, cybersecurity,
legal, and communications—is responsible
for the management and communication

Operations

Corporate Rules (BCRs), reflecting our highThe secure movement of data is essential toframework within the United States, and weto evolve, our privacy and government

any commercial or legal obligations torelations teams work with governments

notify customers.

worldwide to develop robust and globallyinteroperable privacy regulations. See
Government relations for more detail.

Privacy-related complaints, breaches, and requests*

When developing and updating our privacy
2016

2017

2018

2019

2020

Substantiated complaints regarding breaches of customer
privacy and losses of customer data at HP
Substantiated complaints from outside parties(including customers)

5

2

4

14**

22**

Substantiated complaints from regulatory or other official bodies

0

2

3

1

2

Data breaches (total) ***28

Data breaches (reportable) ***1

Data requests made to HP ****
Right to access/know (completed)

137

Right to access/know (rejected)

36

Right to erasure/be forgotten (completed)

2,195

Right to erasure/be forgotten (rejected)

961* Breaches of customer privacy cover any noncompliance with existing legal regulations and voluntary standards regarding

the protection of customer privacy related to data for which HP is the data controller. Substantiated complaints are written
statements by regulatory or similar official bodies addressed to the organization that identify breaches of customer privacy,
or complaints lodged with the organization that have been recognized as legitimate by the organization.
** We believe that the increase in substantiated complaints from outside parties in 2019 and 2020 compared to prior years was

likely caused by an increase in data subject awareness and empowerment in exercising their rights as provided by law.
*** Reportable data breaches are those that are required to be reported by law. 2020 is the first year for which HP has included

AppendixGlobal standards
and regulatoryenvironment
our business, and as legislation continuesof potential data breaches, including

Products and solutions

program, we consider global and domestic
principles and frameworks, including:• Asia-Pacific Economic Cooperation
Privacy Framework

standard of data protection policies andprocedures and enabling global data transfer
within our company.
HP is self-certified under the Privacy Shieldcomply with the Asia-Pacific Economic
Cooperation’s Cross-Border Privacy Rules.
Due to recent court rulings in Europe on the
Schrems II case that invalidated the EU-U.S.
Privacy Shield data transfer mechanism, HP
no longer relies on the Privacy Shieldframework for data transfers. We areworking to strengthen our committed
transparency on this topic to our customers
and to the EU data protection authorities
who authorize our BCRs that permit ongoingdata transfers outside the EU.

• EU General Data Protection Regulation• Madrid Resolution on International
Privacy Standards• Organisation for Economic Co-operation
and Development (OECD) Guidelines on
the Protection of Privacy and Transborder
Flows of Personal Data

We remain one of the few companies
worldwide2 recognized by EU dataprotection authorities for our Binding
Corporate Rules (BCRs) for data protection.

• California Consumer Privacy Act
HP relies on lawful mechanisms for datatransfer to drive accountability across theorganization. HP remains one of the few
companies worldwide1 recognized by EU
data protection authorities for our Binding

this data in this report. The majority of the total data breaches were caused by human error or technical glitches and not a
failure of our product or services security infrastructure.
**** These data relate to requests made to HP by individuals globally. 2020 is the first year that HP has disclosed this data. The

median number of days taken to respond to right to access/know requests and right to erasure/be forgotten requests was 12.

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Appendix

Cybersecurity

educate employees about regulatory

cybersecurity company. The Chief Security

Industry Data Security Standards, andrequirements, emerging threats, and new

Advisor and respective staff lead efforts tovarious privacy laws. HP’s Client Advisory

In our industry, hostile attempts to acquire

security practices, among other items. The

educate HP and clients about cybersecurity,

Council works to drive security awareness

CISO and the Cybersecurity Organization

conduct related risk assessments on HP

and education and provides a forum for

conduct audits of HP cybersecurity systems,

and clients, perform analytics to establish

collaboration and knowledge-sharing with

as well as annual risk assessments ofcybersecurity baselines, and create

our clients worldwide.

related HP systems and processes, including

cybersecurity roadmaps for HP and our clients

our information security management

to continually improve performance andsystem (ISMS).

establish new baselines. We conduct both

personal and financial information are
constant. HP works to block these attempts
through robust internal controls andexternal partnerships. Everyone at HP has
a role and responsibility to help ensure
cybersecurity. Our incident response
processes and playbooks support security
rigor and apply to a range of ever-evolving
industry threats.
Our Cybersecurity Organization provides
and maintains the guidance, governance,
processes, resources, and IT partner andvendor relationships necessary to identify
unwanted access, security threats, andcyberattacks, and to shield our customers’
and employees’ information. HP’s Chief
Information Security Officer (CISO) reports
to the HP Board of Directors, and the CISO
and the Cybersecurity Organization leadefforts to educate HP about cybersecurity.
Our internal Cybersecurity Policy Suiteprovides a framework for the organization,
governance, and implementation of
information security across the company.
Based on the Policy Suite and otherinformation, we communicate with and32

HP 2020 SUSTAINABLE IMPACT REPORT

4internal and external audits of HP and client

HP did not experience any cybersecurity
events that required disclosure during 2020.

3

When incidents do occur, the Cybersecurity
Organization responds swiftly, andregularly reports related activities to therelevant leadership.
Our online Security Bulletins support
HP’s commitment to provide customers
and others prompt notification andcybersecurity systems, which are carried out
by credentialed cybersecurity advisors todrive improvement in HP and client systems
and processes, including ISMSs.
HP’s risk-based ISMS maintained ISO 27001
certification during 2020, providing assurance
that HP meets the international standard for
security of information systems.5

In response to the COVID-19 pandemic, we
worked to communicate cybersecurity bestpractices for remote working, including
through internal training, a public Goodwill
and Outreach Campaign, and publicationof various white papers and thought
leadership presentations.
We conduct and participate in cybersecurity
research to continue to uncover and identify
cybersecurity trends and risks, and to drive
cybersecurity innovation in our products,
devices, services, and solutions. HP

remediation of any vulnerabilities related

In 2020, we continued working toparticipates in cybersecurity organizations,to HP products, services, and solutions.

understand the techniques used by hostileboards, and/or advisory boards, including

HP’s Chief Security Advisor is a member ofactors, and how to further improve existing

IEEE, ISA, ISACA, (ISC)2, ISSA, NIST, SANS,

HP’s external Security Advisory Board. The

security controls and measures. The HP

and others.

Chief Security Advisor and respective staff

Worldwide Security and Analytics Practicelead collaboration with our CISO and thecontinues to support our company andCybersecurity Organization while working

customers to drive good cyber hygienewith the R&D teams, HP Labs, businessand to have solid controls that align tounits, product teams, and global functions toregulatory and compliance requirements,

advance HP’s leadership role in cybersecurity

such as the Health Insurance Portability

to help ensure HP becomes recognized as aand Accountability Act, the Payment Card

See also Product security and privacy andSummary of HP Security Measures.

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Appendix

Government relations
with our business interests and our

Policy priorities

Political engagement

core values to drive sustainable impact

Our global Government Relations team

We conduct all political engagements,

leads our engagement with policymakers,

including contributions to candidates, in a

regulators, trade associations, and peertransparent, legal, and ethical manner and incompanies to advance public policies

accordance with HP’s Political Contributionsaligned with HP’s interests and values. Our

Policy and code of business conduct,

priorities include:

Integrity at HP. Our U.S. Public Sector Code of

HP public policy engagements are aligned

for people, planet, and community. For
example, we promote policies that advancediversity and inclusion—such as our support
for successful passage of the California
Corporate Board Diversity Bill (AB 979)—
to help ensure our employees, customers,
and communities thrive in a just society. We• Advancing diversity, equity, and inclusion.

seek opportunities to promote sustainable• Promoting sustainability.

practices and new technologies, such as• Ensuring market access and supply

additive manufacturing (3D printing) andmicrofluidics that can contribute to aneffective response to COVID-19, and drive
more resilient industries and supply chains.

chain resilience.
• Preserving competitive tax structures andcreating economic investment incentives.
• Enhancing innovation throughGovernments can create a level playing

emerging technologies such as additive

field by removing trade barriers, adopting

manufacturing and microfluidics.

competitive tax structures, and protecting• Protecting against counterfeits.

intellectual property. To drive innovation• Encouraging technology policies thatand equitable economic growth, we support
policies to eliminate the digital divide andencourage access to the best technologies
for people around the world.

promote security and data protection.

Conduct guides ethical business interactions
with federal, state, and local officials.
In 2020, HP and the HP Employee Political
Action Committee (PAC) supported
candidates for elected office using
established criteria, such as alignment

sites, and understanding of issues affecting
our business and industry. See details.
HP does not make political contributions
outside of the United States. We also makepublic our U.S. lobbying expenditures andmembership in U.S. trade associations thatengage in lobbying activity. HP did not makeany in-kind political donations in 2020.
In 2020, for the third year in a row, we
earned a perfect score and tied for firstplace overall among S&P 500 companies in
the CPA-Zicklin Index of Corporate Political
Disclosure and Accountability.

with our values, representation of HP

2017

2018

2019

2020

$299,500$300,000$111,900$138,900$42,500$87,000$85,500$95,000$1,890,000 $1,620,000$1,570,000

HP corporate political contributions
State and local candidates and groups
HP employee PAC contributions
Federal and state candidates, party
committees, and PACs supporting diverse
candidates
HP U.S. federal lobbying expenditures
Total U.S. federal lobbying expenditures,
including trade associations and outside
lobbyists (reported quarterly under the
Lobbying Disclosure Act)33

HP 2020 SUSTAINABLE IMPACT REPORT$2,789,600

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Appendix

Supply chain
responsibility
35
37
38
39
41
44
47
52

Approach34

HP 2020 SUSTAINABLE IMPACT REPORT

LaborHealth and safety
Responsible minerals sourcing
Supplier diversity
Environmental impact
Performance monitoring and evaluation
Data

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Appendix

Approach
HP relies on one of the IT industry’s largest

supplier spend have gone through a social

supply chains, made up of hundreds ofand environmental assessment, and suppliers

production suppliers and thousands ofrepresenting about 40% of production

nonproduction suppliers.1 An ethical,

supplier spend completed on-site social andsustainable, and resilient supply chain

environmental audits during 2020.

protects our business and brand,
strengthens customer relationships, andcreates opportunities to innovate.

The strength of our supply chain
responsibility program enables us to meet

Driving Sustainable Impact throughout
the supply chain
PRIORIT Y

PRIORIT Y

Put workers at the center ofEnable suppliers to develop and strengthen

our program by offering worker

their policies, management systems, andempowerment programs

mechanisms to take ownership for meetingsocial and environmental complianceand exceed customer expectations. In 2020,

GOAL

We require that all workers receive fairapproximately $7 billion of HP sales was

Develop skills and improve wellbeing

treatment, freely chosen employment,

enabled by eco labels, accessibility, humanof 500,000 factory workers by 2025,

GOAL

and safe working conditions. To reduce ourrights, and supply chain responsibility.

since the beginning of 2015

Double factory participation in our supply

PROGRESS IN 2020

compared to 2015

footprint, we collaborate with suppliers2

For an overview of our management

to decrease greenhouse gas (GHG)

approach in this area, including risk

emissions, water use, waste, and otherassessment, policies and standards,

environmental impacts.

continuous improvement, capability building,requirements and elevate performance

46,000factory workers participated in five4

chain sustainability programs by 2025,

PROGRESS IN 202013%

We engage with suppliers in a wide range ofexternal collaboration, and reporting, seeprograms during 2020, bringing

ways to promote responsibility. Suppliers

Our approach to a sustainable supply chain.

the total to 312,000 workers trained

increase in factory participation,

since the beginning of 2015, 62% ofcompared to 2015

representing 95% of HP’s total production

the way to our goal

Our supply chain is complex and we work to addressa broad range of social and environmental topics.

Supply chain responsibility
Improving the lives of the people who make our products
and strengthening the communities where they live and work3

We will continue to collaborate with local

In 2020, the factory participation rate wasorganizations to strengthen factory workers’

up 13% compared to our baseline. Travelawareness and skills, through programs

and factory restrictions due to COVID-19

focused on women’s leadership, peer advice,significantly impacted our ability touse of personal protective equipment (PPE),

conduct related activities during the year.

and other areas. Capability building for

We will continue to focus on increasing

workers has been integral to our supply chain

participation—deepening engagement

responsibility program for over a decade.

with suppliers who already have strong
management systems and coaching smaller

Labor

35

Health and safety

Responsible
minerals sourcing

HP 2020 SUSTAINABLE IMPACT REPORTSupplier diversity

Environmental
impactspend and sub-tier suppliers to improve thematurity of their sustainability management.

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Transparency

Supply chain responsibility

Operations

Sustainability Scorecards

From PCs to printers, HP’s products rely

We summarize supplier performance using Sustainability Scorecards, designed

on a vast network of suppliers spanning

to incentivize suppliers and drive ongoing improvement through consistent,

six continents. Hundreds of production

comprehensive, and actionable feedback. The tool provides suppliers a score that

suppliers make the products we sell, andencompasses audit performance; environmental governance, transparency, goal

several thousand nonproduction suppliers

setting, and performance; conflict minerals management; and other social andsupport our operations. We disclose theenvironmental topics. The results contribute to a supplier’s overall procurement

names and locations of the production

score, which impacts their relationship with HP and ongoing business. Suppliers

suppliers that represent greater than
95% of our manufacturing spend. Our
products are manufactured in countries andExternalcollaboration
HP takes a leading role throughcollaborations focused on elevating
supply chain best practices and tacklingshared challenges.
Key relationships include:• CDP Supply Chain program

In 2020, we began scoring suppliers against an updated Scorecard, which caused• Clean Electronics Production Network

weighting to increase emphasis on sustained improvement, and maintained focus

manufacturing suppliers are based in the

Appendix

discuss their Scorecard with HP as part of regular business performance evaluations.
some scores to decrease. It includes additional environmental criteria and adjusted

territories worldwide. More than half of our

Products and solutions

Asia Pacific region.

on compliance in core issue areas. During the year, we also raised the thresholds

In addition to this report, we disclose(see graph). The Scorecard applied to suppliers representing 76% of our production

information about our supply chain

spend in 2020.

for the Preferred and Acceptable levels to increase performance expectations• Green Freight Asia
• Leadership Group for
Responsible Recruitment• National Minority Supplier
Development Council

responsibility and human rights performance• Renewable Energy Buyers Alliancethrough our annual SEC Conflict Minerals• Responsible Business Alliance

Report, Modern Slavery Transparency
Statement, Report on Cobalt, Human Rights

Scorecard results*
Average sustainabilitySustainability
scorecard results• Responsible Labor Initiative

average scores• Responsible Minerals Initiative

Update, and CDP Supply Chain disclosures.
We also provide tailored supply chain• Social Accountability International

100%
Preferred > 90%
Acceptable 70–90%
Concern < 70%

information to our customers and channel
partners to help them achieve their supply

80%

chain sustainability goals.

• WWF Climate Business Network

Commodity
suppliers

60%

40%

• U.S. EPA SmartWay

F inal assembly
suppliers
2016

2017

2018

2019

2020

* Scores reflect performance against criteria that are updated periodically. During 2020, we raised the threshold for thePreferred level from 85% to 90%, and for the Acceptable level from 65% to 70%.

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Appendix

Capability building

In October 2020, we launched MOVE, a

In 2020, our learning club events—part oflearning throughout the pandemic, including

program to help empower migrant workers

our worker wellbeing program—became

initiatives to promote occupational health andIn collaboration with NGO partners and otherin Southeast Asia. The initiative provides

virtual. We launched several campaigns tosafety and prevent the spread of COVID-19.

information on COVID-19 and delivers freeencourage supply chain workers to continue

external organizations, we provide programs
designed to help suppliers continually
improve along their sustainability journey.
During 2020, we reached 46,000 workers
through our capability-building programs.

training on workers’ rights in four languages
to support workers and managers in
Cambodia, Laos, Myanmar, and Thailand.
In 2019, we launched a two-year worker

Labor

wellbeing program in collaboration with
2030 WORKER EMPOWERMENT GOAL

Verité, an international nonprofit that

Reach one million workers throughpromotes safe, fair, and legal working

worker empowerment programs by 2030,

conditions in global supply chains. This

since the beginning of 2015

program strengthens health and safetyknowledge and equips workers with the tools

Examples of the trainings and opportunities
we provide are listed below, five of which ran
during the year. We were not able to offer theothers due to travel and other restrictions
related to the pandemic.

and skills needed to grow professionally andpersonally. During the year, we completedassessments at three factories, developed
an implementation plan, and administereda two-day ambassador training on-site. The
worker wellbeing program will directly reach2,300 workers, with the potential to reachmore than 10,000 workers.

Focus areas

Baseline conformancewith HP standards• EHS awareness training• Foreign migrant worker training• RBA Code of Conduct training

Ongoing engagementin key areas• Science Based Targets workshop• Responsible Recruitment 101 training• Water management and reporting for IT industry companies• Supplier Environmental Summit

Leadership above andbeyond HP’s requirements

37

Examples of trainings and opportunities• Worker wellbeing program• Mitigating Risks of Forced Labor and Impacts of COVID-19
on Migrant Workers in the Supply Chain• MOVEHP 2020 SUSTAINABLE IMPACT REPORT

We continually deepen our understandingof the social and economic factors that leadto labor concerns, and then focus on areas ofrisk where we can have the most influence.
We collaborate with organizations andgovernment agencies with local expertiseto promote long-term, scalable solutions.
Our primary focus areas are combating
forced labor, protecting workers’ rights,
and advancing worker health and safety,
including safe use of process chemicals.

Working with U.S. truckers
to fight human trafficking
Truckers Against Trafficking (TAT)sees individual truckers as vitaleyes and ears in the fight against
human trafficking. TAT helps tocombat trafficking in the UnitedStates by educating and mobilizing
members of the trucking andbusing industries and coordinating

Combatingforced laborwith law enforcement agencies.
We support innovative and1

effective initiatives such as TAT tocombat forced labor wherever it

As part of our commitment to addressing

exists. Most of HP’s U.S. trucking

modern slavery, we start with our own

vendors have signed up to theoperations and suppliers while striving to

TAT initiative, and several arecollaborate more broadly in ways that drivesponsors. We are one of the few

positive change. Modern slavery, as defined

shippers that participate directly

in guidance under the UK Modern Slavery

and are committed to ensuring

Act, can manifest itself in different ways,that all carriers moving HP

including through debt bondage, forced

products in the United States takelabor, and human trafficking.2

the training.

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HP is uncompromising in our expectations oflabor and modern slavery in relation to

ethical behavior by our employees, partners,

their own businesses, the Responsible

and suppliers. In our Modern Slavery

Business Alliance (RBA) Code of Conduct, andTransparency Statement, we discuss ourapplicable laws and regulations.

efforts to address modern slavery during the
fiscal year ended October 31, 2020.

In partnership with the RBA, industry peers,and sub-tier suppliers, in 2020 we hosted

Operations

Products and solutions

Appendix

Health and safety
HP aspires to a world where our productsthat analyses of safer alternatives wereand operations use materials and chemicals

conducted when a hazardous chemicalthat cause no harm. We take a science-is being used, and provide workers withbased approach to assessing the potential

essential PPE and training. We gather data

human health and environmental impacts offrom our suppliers about process chemicals

substances used in making HP products.

and implement corrective action as needed.

Where significant risks are identified, wea training titled “Mitigating Risks of Forced

work with suppliers and partners to address

Labor and Impacts of COVID-19 on Migrantchallenges and enact risk mitigation plans.

Workers in the Supply Chain” for suppliers,

As an example, in 2019 we launched ato mitigate the risks of workers’ rights being

partnership with ISSARA Institute, an NGO

violated due to travel restrictions associated

We continue to engage with our suppliers to

We encourage suppliers to switch to safer

that helps tackle issues related to humanwith COVID-19. The webinar is designed

strengthen knowledge and best practice inchoices, such as changing from solvent-trafficking and forced labor, to support

to help suppliers understand global legal

health and safety. In 2020, HP collaborated

based to water-based paints. In situations

the monitoring of recruitment processes

requirements against forced labor and thewith several other members of thewhere the use of hazardous chemicals is

in Myanmar. In 2020, COVID-19 essentially

RBA’s Code of Conduct and audit process,Responsible Business Alliance (RBA) to help

currently unavoidable, we help suppliers

ended cross-border recruitment, sosharing best practices to mitigate the impact

address supplier requests for guidance on theidentify preferable alternatives through ourof the pandemic on workers.

increasingly complex working environment

alternative materials assessment program.

we refocused the initiative on worker
voice, using ISSARA’s expertise to help

during COVID-19. The resulting document

understand and address worker concerns

supports suppliers in the electronics

and improve factory worker-management
communication. We plan to resume focus
on responsible recruitment when borders
reopen as the pandemic eases.
To support and advance supplier due
diligence, we sponsor Responsible
Recruitment 101, a virtual training for
suppliers in Taiwan and Malaysia, organizedby the Responsible Labor Initiative. The
two-session training provides suppliers acomprehensive understanding of forced

Protecting
workers’ rights

industry by sharing best practices to protect
workers and boost productivity and morale.

To drive progress across the industry, we area founding member of the Clean Electronics
Production Network (CEPN), facilitated by
the NGO Green America. This collaborative
multi-stakeholder effort developed aand management in our supply chain to

Process chemicals

identify and understand workers’ questions,

Suppliers are required to follow thesafety and engagement, reduce worker

manufacturing process chemical use

exposure to identified priority process

restrictions outlined in HP’s Generalchemicals, substitute those chemicals with

Specification for the Environment (GSE).

safer alternatives within members’ own

Additionally, our Supplier Code of Conduct

manufacturing processes, and ultimately

requires suppliers to employ robust

reach deeper into their supply chains.

We communicate openly with workers

concerns, and priorities. We train our
procurement teams, supplier managers,
and other employees to be vigilant andreport instances of practices that violate
our standards.

program to assess the use of process
chemicals, strengthen the culture of worker

management systems to catalog andevaluate process chemicals, eliminate or
manage hazardous substances, demonstrate38

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Appendix

Responsible minerals sourcing
Any connection between the materials usedin HP products and armed violence or humanrights abuses is unacceptable. To ensure
our products are made responsibly, we
have adopted industry-leading policies andmonitoring practices and are broadening ourvigilance beyond conflict minerals to a wider
range of minerals and geographies. Throughcollaborative efforts, we aim to expand themarket for responsibly sourced minerals,
including those originating from conflictaffected and high-risk areas (CAHRAs).

Conflict minerals

Approach
While conflict minerals are rarely used inlarge volumes in any one IT product or by one
company, the tantalum, tin, tungsten, andgold (3TG) metals produced from them arefound in relatively small amounts in virtually
all electronic products. However, we are
typically 4–10 supply chain stages removed
from the smelters that purchase and process
the ore into metals. For this reason, HP
works with peers across the IT industry tocollectively engage the entire supply chain inefforts to eradicate minerals that may have1

Across our complex, global, multi-actor
supply chain, we have the most influence
over our direct suppliers. However, in the caseof trace and precious minerals, we recognizethat we must work to influence the practicesof those much deeper in the supply chain.

directly or indirectly supported armed groups
and to promote responsible sourcing ofminerals regardless of origin.
HP supports retention of the U.S. conflictminerals reporting framework as an
economic driver for smelters to responsibly
source minerals in the Democratic Republicof the Congo (DRC) and surrounding
countries. In the European Union, we support
implementation of the Conflict Minerals
Regulation, which appropriately focuses on
responsible smelter sourcing regardlessof country of mineral origin, including

We do not support de facto embargoes

However, our relatively small use of theseof minerals from the DRC and adjoining

metals decreases our influence, so we needcountries, nor from other conflict-affected

all industries that use these materials toregions. We believe it is more effective todemand conflict-free 3TG. We will continueuse our leverage (as a company and within

to work with our suppliers and across

cross-industry collaborations) to address

industries to drive demand for conflict-freeissues and promote positive change.

sourcing, regardless of whether the minerals

This helps to protect people in thoseoriginate in the DRC or elsewhere.

regions while maintaining their economic
opportunities. We are actively involved in
the Responsible Minerals Initiative (RMI)
and support its efforts to engage withgovernment stakeholders.

Eliminating conflict-relatedrisks from our supply chain
Promoting best practices by smelters isthe most direct way to address the risk of
conflict minerals entering our supply chain.
We require our suppliers to source 3TG
for HP products only from smelters that

We promote conflict-free minerals in our
supply chain by:• Encouraging all smelters that purchaseand process mineral ores to undergo
third-party sourcing audits.
• Requiring our production suppliers ofgoods containing 3TG (“3TG suppliers”) torequire their smelters to undergo thirdparty sourcing audits.
• Supporting multi-stakeholder
collaboration to establish secure, conflictfree sources of 3TG ores from the DRC.

comply with the RMI’s Responsible Minerals
Assurance Process (RMAP), which requiresa third-party sourcing audit. Presence on
the RMI conformant list demonstrates asmelter’s conflict-free status.

CAHRAs worldwide.

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Suppliers

Smelters

HP sets clear requirements of 3TG suppliers

To identify and disclose the smelters andin our Supply Chain Social and Environmental

refiners in our supply chain, between January

Status of all supplier-reported
3TG facilities*
Status of all supplier-reported 3TG facilities

Responsibility Policy (which includes

and December 2020 HP surveyed suppliers

350

our Conflict Minerals Policy), Generalthat contributed material, components,

Specification for the Environment, andor manufacturing for products containing

Supplier Code of Conduct.

3TG. Each smelter or refiner reported was

We assess these suppliers’ responses to the
RMI Conflict Minerals Reporting Template,which gives companies a common format for

300

Progresstoward DRC
Conflict-Free *Percentage

250

Tantalum

37

37

100%

identified in at least one of the RMI Conflict

200

Tin

62

62

100%

Minerals Reporting Templates we received.

150

Tungsten

40

40

100%

100

Gold

111

110

99%

50

Total

250

249

>99%

business partners and suppliers across the

In 2020, we received acceptable responses0* Number of total 3TG facilities in HP Conflict Minerals Report

2016

2017

2018

2019

2020

Unknown

31

28

35

40

1

Believed
to source
recycled/scrap
or from outsideof the Covered
Countries

20

22

19

18

2

Compliant orin process**

260

supply chain. We require corrective action

to RMI Conflict Minerals Reporting Templates

from suppliers where needed and provide

from suppliers representing about 97% ofthem training upon request. If any 3TG

our 3TG procurement spend, including bothsupplier reports sourcing from a smelter that

final assembly and commodity suppliers.

triggers one of our potential risk indicators,

These responses detailed 250 3TG facilities,

we work with the supplier to establish

greater than 99% of which were compliant orwhether unverified material is potentiallyin the process of becoming compliant withused in HP products. When we identify a risk

an independent assessment program, and/of this occurring, we require the supplier toor that we reasonably believe exclusively

remove the smelter from our supply chain.

source conflict minerals from recycled or

If a supplier is non-responsive, we use

scrap sources or from outside of the Covered* As of March 2021.

our procurement leverage to engage theCountries (as of March 2021).

** Smelters or refiners listed by RMI as currently RMAP

U.S. Securities and Exchange
Commission (SEC) Conflict
Minerals Report
In May 2021, we filed our Form SD and
Conflict Minerals Report with the U.S. SEC
disclosing our due diligence efforts andresults. See our SEC Conflict Minerals Report.

HP 2020 SUSTAINABLE IMPACT REPORT

Progress toward DRC
Conflict-Free, 2020
Total

sharing information about 3TG sources with40

Appendix

Type offacility

Performance

supplier and improve performance.

Products and solutions

3TG facility list that were either RMAP compliant or in theprocess of becoming compliant, and/or that we reasonably
believe exclusively source conflict minerals from recycled or
scrap sources or from outside of the Covered Countries (asof March 2021).

Other regions
and minerals
260

257

237

247

Learning from our experience combating
conflict minerals in the DRC and surrounding

compliant (including certification or accreditation by similar
independent assessment programs cross-recognized by
RMAP such as the Responsible Jewellery Council’s (RJC)
Chain-of-Custody Certification Program or the London
Bullion Market Association’s Responsible Gold Programme)
or in the process of becoming RMAP compliant.

countries, we are expanding our efforts.
This aligns with growing awareness ofmineral-sourcing issues beyond the DRC andsurrounding countries covered by the U.S.
Dodd–Frank Act. The EU Conflict Minerals
Regulation, which covers EU imports of
3TG minerals from all regions of the world,
requires all large EU 3TG metal importers
and smelters to become “responsible
importers” consistent with the OECD Due

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Diligence Guidance for Responsible Supply

encouraging these refiners to complete

Additionally, we collaborate through

Chains of Minerals from Conflict-Affected

an RMI audit. Additionally, we encourage

external forums, including the Europeanand High-Risk Areas. Although HP’s

suppliers to engage in collaborative

Partnership for Responsible Minerals,

operations are not within the scope of theindustry action through RMI. See our Report

Public-Private Alliance for Responsible

EU regulation, we are voluntarily aligningon Cobalt, and our responsible minerals

Minerals Trade, and KEMET Partnership

our policy and approach to support oursourcing expectations for suppliers in HP’sfor Social and Economic Sustainability.

customers’ requirements consistent with

General Specification for the Environment.

the parent organization of the RMI. In 2020,
we supported revision of the RBA Code of
Conduct so that it would address sourcing
from any CAHRAs worldwide, not only fromthe DRC and Covered Countries. Leading
up to this, we also supported RMI’s work to
help smelters develop processes to identify
CAHRAs, as well as RMI’s work to fully alignits processes and standards for assessing
smelters’ sourcing practices with the OECD
Guidance on sourcing from CAHRAs.
Our minerals due diligence and reporting
also include cobalt, which has been linked
to human rights risks. We expect our
suppliers to have policies addressing
cobalt, to report to HP the names of thecobalt refiners they use, and to join us in

Appendix

Supplier
diversity
Diversity, equity, and inclusion is a top

the regulation.
The Responsible Business Alliance (RBA) is

Products and solutions

priority at HP, and not only within ourMulti-stakeholder
initiatives
Sourcing minerals responsibly requires
globally coordinated efforts across sectors
and industries. We collaborate widely withbusinesses, NGOs, government agencies,
and our production suppliers to advance theuse of responsibly sourced minerals.
Through RMI, we help develop and sharedue diligence standards, tools, trainings,
and white papers to build the capabilities of
the IT industry and beyond. We also support

In 2020, the International Tin Supply
Chain Initiative (ITSCI) made an urgent
appeal for support from industry andstakeholders so that it could prevent its
programs from being halted by COVID-19
disruptions. HP became a memberof ITSCI to help fund its upstream(from smelters) due diligence work.
This program supports the efforts ofcompanies such as HP to responsibly
source minerals from CAHRAs andenables miners and communities tobenefit from related activities.

workforce. Our commitment in this area
applies equally to our relationships with
suppliers. Through our purchasing decisions
and activities, we foster greater opportunity,
equality, and representation. Building amore diverse supply chain reflects ourvalues while driving greater innovation,
fortifying our business, and strengthening
local economies.
We encourage small businesses andcompanies owned by women, minorities,
veterans, service-disabled veterans,
LGBTQ+ individuals, and aboriginal orindigenous individuals to compete for our

broader policy efforts through participation

business. In 2020, in the United States wein RMI and its teams for Due Diligence

spent $370 million with small businesses,

Practices, Smelter Engagement, and Sensing$100 million with minority-owned

and Prioritization.

businesses, and $103 million with womenowned businesses1 (see additional data).
During the year, our supplier diversity
program in the United States had an overall
economic impact of approximately $1.0
billion (see graphic on next page).
In 2020, we continued to develop our
supplier diversity program in the UnitedStates. To accelerate our efforts, wework with the National Minority Supplier41

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Products and solutions

Appendix

To improve the diversity of our suppliers’

Economic impact summary of HP supplier diversity program, 2020*

workforces, we require top service suppliersin the United States with account teams$1.0 billion overall economic impact**of 10 or more to implement diversity
initiatives to recruit, attract, and hire diverse(up 43% from 2019)

employees, with a goal that at least 10%

$557

$387

millionSpending with small anddiverse suppliers(up 49% from 2019)

millionIncomes earned by
employees in the jobs
supported by HP’s supplier
diversity program purchases(up 44% from 2019)$325

6,300+

Jobs supported
through HP’s spending
with diverse suppliers***(up 43% from 2019)

millionFederal, state, and local
personal and corporate
taxes generated(up 44% from 2019)* Data is for the 12 months ending September 30 of the year noted. Figures are based on HP purchases in the United States and Puerto Rico from U.S.-based businesses.
** Goods and services produced by HP’s diverse suppliers and their supply chains.
*** Including professional services, scientific services, technical services, computer and electronic manufacturing, real estate, and numerous other industries.

We launched the HP Racial Equality and Social

Supplier
expectations

Justice Task Force in June 2020 and have

To advance progress deeper in our supply

Development Council (NMSDC), Georgia

businesses earned us recognition on the

Minority Supplier Development Council,

Military Friendly® 2020 Supplier Diversity list.

Women’s Business Enterprise National
Council, and industry groups such as
tech:Scale.

pledged to drive economic empowerment

In September 2020, we took the NMSDC

for Black/African American-owned U.S.

“In This Together” pledge and sponsoredbusinesses by increasing our spending with

programs to invest in minority businesses

them. Through policies, programs, andstruggling to recover from COVID-19 as

executive sponsorships, we will help thesewell as coalitions to help eradicate racial

suppliers develop relationships with HP that

wealth gaps and access to start-up capital.

can help strengthen their businesses andWe also participated in the U.S. House ofbuild economic power. Our goal is for 10%

Representatives Small Business Committeeof HP supplier diversity spend in the United

Supplier Diversity Roundtable to discuss ways

States to be with Black/African American

to develop and engage minority suppliers.

suppliers by 2022.

Our work supporting U.S. veteran-owned

42

HP 2020 SUSTAINABLE IMPACT REPORT

chain, HP sets the expectation for suppliers
that provide services to HP in the UnitedStates to spend a minimum of 10% of any
work subcontracted and/or purchased onbehalf of HP with diverse businesses. To
strengthen the program’s racial equality
focus, top suppliers subcontracting workin the United States must spend at least
5% with certified Black/African Americanbusinesses. In 2020, our allocatable indirectspend2 with diverse suppliers through thisprogram was more than $300 million.

of HP supplier account managers be Black/
African American by 2022. This builds on the
programs described below with marketingand legal suppliers and partners.

Raising standards
and practices acrossthe marketing
industry
We encourage our suppliers and partners
to prioritize diversity and inclusion within
their own operations. In 2016, we challenged
our top five U.S.-based marketing agencies
to significantly increase the number ofwomen and U.S. minorities in top creativeand strategic planning roles on HP accountteams. During 2020, we saw strong
improvements compared to 2019 forunderrepresented minorities working on HP
account teams and in non-account roles.
Moving forward, we will continue to challenge
our marketing agency partners to identify
underrepresented groups in order to set
specific goals, plans, and measurement that
help increase diverse creative talent acrossHP account and senior leadership roles.

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Diversity at HP’s top U.S.-based marketing agencies*
percentage of total
2017

2018

2019

2020 **

Women

61%

62%

79%

56%

Underrepresented minorities

24%

36%

44%

51%

Women

51%

55%

55%

50%

Underrepresented minorities

19%

28%

20%

32%

Overall HP account teamOverall HP account senior roles***

Operations

Women

45%

58%

57%

56%

Underrepresented minorities

33%

36%

29%

52%

* Data for 2017 and 2018 represented five agencies. Data for 2019 and 2020 represented four agencies.
** The decrease in women team members from 2019 to 2020 was due partly to a shift from an agency with a high percentage ofwomen to an agency with a lower percentage of women but a higher percentage of underrepresented minorities.

Economic
empowerment inSouth Africa

In 2020, HP’s treasury department expanded

In South Africa, we support Broad-Basedthe scope of its diversity initiatives, intended

Black Economic Empowerment (B-BBEE)

to support greater diversity in the financial

initiatives through our supplier purchasing,

sector and to diversify HP’s investor baseto advance distribution of wealth across aand banking expertise. HP’s Bank Model—

broad spectrum of disadvantaged groups.

the tool by which HP ranks and prioritizes
annual diversity survey that looks at thediversity of the bank(s) overall and the teams
that service HP. The rankings that stemfrom this model are an important factor inbanking allocation decisions.

*** Senior roles are defined as: creative directors and above (creative department); chief strategy officer, heads of accountplanning, group planning directors (planning department); senior account directors and above (account management); group
executive producers and above (production department); department heads and above (all other departments). The agencies
represented in this table are determined based on HP spend.

Promoting diversity
with our legal
partners
Our legal department is also focused on
improving diversity among our U.S. law
firm partners and withholds up to 10% of
all invoiced spend of those firms who fail tomeet or exceed diverse minimal staffing
on work for HP.

Law firms are asked to staff at least one
underrepresented minority or one woman
partner and one racially/ethnically diverse
attorney, each performing at least 10% of
the billable hours on HP business. Firms are
required to track and share data reflecting
compliance quarterly. As of the end of 2020,
93% of engaged firms met the requirements,
up from 46% in early 2017 when thisinitiative was launched.
Overall, 83% of HP’s outside counsel teams

Appendix

Supporting
diversity in thefinancial sector

potential bank partners—incorporates an

Non account resources

Products and solutions

In 2020, HP partnered with Black-, Latino-,
women-, veteran-, and disabled veteran-During 2020, we spent: 3• R185.2 million ($11.2 million) with all
B-BBEE-compliant businesses (up 10%
and 84.8% of HP’s total spend with
suppliers in South Africa in 2020).
• R133.6 million ($8.1 million) with large
B-BBEE-compliant businesses (up 8% and61.1% of total spend).

owned banks to distribute $100 million• R51.6 million ($3.1 million) with small andin bonds as part of HP’s inaugural bondmedium-sized businesses (up 16% andoffering. HP also appointed a Black- and23.6% of total spend).

women-owned firm for the execution of• R103.6 million ($6.3 million) with firms

material amounts of share repurchase duringwith at least 51% Black ownership (down2020 and continued working with a minority

9% and 47.4% of total spend).

firm as one of a small group of commercial
paper (short-term borrowing) dealers.

• R39.4 million ($2.4 million) with firms withat least 30% Black women ownership(down 15% and 18.0% of total spend).
• R18.2 million ($1.1 million) with youthowned firms or firms owned by people withdisabilities (up 14% and 8.3% of total spend).

were led by a diverse partner at the end of

In 2020, HP in South Africa was rated as a

2020—up from 46% in 2017.

Superior Level 1 contributor to B-BBEE, thehighest rating possible, which measures thecompany’s performance in this area.

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Operations

Products and solutions

Appendix

Environmental impact
Our production and nonproduction suppliers

includes GHG emissions and goals, total andare essential partners as we work to drive

renewable energy use, water withdrawal,

net zero carbon and resource-efficient

climate and water risks, and governance.

transformation throughout the value chain.

To understand and manage our impacts, we

For more than a decade, we have worked

calculate supply chain GHG emissions andclosely with our suppliers to improve theirwater withdrawal in two ways:

environmental programs and report progresstransparently. Our Sustainability Scorecard
is central to our efforts to set expectations,evaluate our suppliers’ performance, anddrive ongoing improvement. See more detailabout results.

• In this section of the report, we include
data reported by our first-tier production
suppliers, product transportation
suppliers, and nonproduction suppliers.
This data reflects the volume of HP’sbusiness with each organization. ThroughWe periodically raise our expectations toengagement with suppliers, we can better

motivate ongoing improvement. These

understand and influence improvements

include supplier environmental managementin performance year over year.

criteria such as science-based GHG emissions• The supply chain-related data included

reduction targets, third-party verificationin our carbon and water footprintsof GHG emissions, and publication of aare derived from product life cycle

GRI-based sustainability report, as well as

assessment-based estimates. Thistransparent reporting through CDP of key

analysis is intended to provide asenvironmental information, including GHG

complete an understanding as possible ofemissions, energy consumption, renewable

impacts across the multiple levels of ourenergy use, and water management.

supply chain, from materials extraction

We request 98% of our production
suppliers, by spend, as well as strategic
nonproduction suppliers, to disclose key
qualitative and quantitative information
about environmental management andimpacts through HP’s CDP Supply Chain
membership. Requested information

44

HP 2020 SUSTAINABLE IMPACT REPORTGreenhouse gas
emissionshas decreased first-tier production supplierIn 2008, HP was the first major IT company

on improving energy management andto publish aggregated supply chain GHG

efficiency, using renewable energy, andemissions data. We continue working to drive

setting science-based targets.

and product transportation-related GHG
emissions intensity by 28%. To help reachour goal, we focus our suppliers’ attention

progress in this area, including through ourgoals (see right). Our goal to reduce supply

GHG EMISSIONS INTENSIT Y

chain GHG emissions intensity is one of HP’s

REDUC TION GOAL

three value chain goals validated by the

Reduce first-tier production supplier

Science Based Targets initiative. WWF has

and product transportation-related

publicly supported this goal, confirming the1

rigor of our goal-setting process.

GHG emissions intensity by 10% by 2025,
compared to 20152

PROGRESS THROUGH 2019
GHG emissions intensity decreased 3%
through 2019, compared to 2015

For the fifth consecutive year, HP
was named by CDP to the Supplier
Engagement Leaderboard for thecompany’s actions and strategies toreduce emissions and manage climate
risks in our supply chain. Learn more.

GHG EMISSIONS REDUC TION GOAL
Help suppliers cut 2 million tonnes ofcarbon dioxide equivalent (CO2e) emissions
between 2010 and 2025

3

PROGRESS THROUGH 2020
Suppliers avoided

through manufacturing and productuse, as well as retail and storage. These

Although GHG emissions intensity decreased

calculations use a combination of HP-

by 3% between 2015 and 2019 when

specific and industry methods and data.

calculated as a three-year rolling average,
yearly GHG emissions intensity values (not1.38

million tonnesof CO2e emissions

calculated as a rolling average) decreased by
11% during that timeframe. Since 2010, HP

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Operations• HP and other large technology

Supplier GHG emissions performance
tonnes CO2e3,200,000

impact of two major suppliers that increased
GHG emissions intensity due to expanded

reinforce environmental expectations.

operations. However, the intensity of GHG

collaboration with NGOs such as BSR,

1,600,000

Natural Resources Defense Council (NRDC),
the World Resources Institute, and WWF,

800,000
500,000
0
2016

2017

2018

2019

environmental impact. Overall, 94%

887 million kWh ($114 million) of electricity,

ApproachThrough our Sustainability Scorecard (seepage 36), we set requirements for our
production suppliers, including requirements
related to energy use and GHG emissions
performance and disclosure.

accelerate cross-sector improvements:

in 2020.
More broadly, through CDP our production

related goals, and 39% reported sciencebased targets. We also encourage suppliers
to use renewable energy. 78% reported
doing so in 2019, by spend, with 70%
reporting renewable energy use goals, up
from 47% the prior year.

Product transportation

suppliers reported savings of 23 million

Business Alliance (RBA) to update its

tonnes of CO2e and $613 million from

Code of Conduct with specifics around

reduction initiatives implemented in 2019.4

Approach

GHG emissions-related goal settingThis demonstrates the scale of ongoing GHG

To improve efficiency, cut costs, and reduceand reporting.

emissions reduction activities throughout

negative environmental impacts, we

our production supply chain, regardless ofwork to optimize our logistics network bywhether driven by HP’s engagement.

consolidating shipments, identifying new• In combination with the Renewable Energy
Buyers Alliance, we worked to promote

suppliers to drive positive change. For

renewable energy use in supply chains.

example, we provided training outlining our• We continued to focus on capability

environmental expectations and how thosebuilding, which included a combined

connect with our Sustainability Scorecard.

webinar with other companies and CDP on
supplier water management and reporting.

routes, and shipping directly to customers or

Performance

local distribution centers.

In 2019, the most recent year that data

We require our product transportation

is available, the suppliers that make HP
products generated 3.0 million tonnesof Scope 1 and Scope 2 CO2e emissions
attributable to HP, 3% more than in 2018.

HP 2020 SUSTAINABLE IMPACT REPORT

reported having GHG emissions reduction-• HP collaborated with the Responsible

During 2020, we continued engaging with45

over time.

suppliers, by spend, to help reduce their

including 40 million kWh ($5.1 million)

Production suppliers

targets and reduce absolute emissions

explore the use of renewable energy.

of CO2e emissions and saved a cumulative

We also worked with other organizations to

expect suppliers to set science-based

ways to improve energy efficiency, andprograms have avoided 1.38 million tonnes* 2019 is the most recent year data is available.

decreased by 11% compared to 2015. We

We engaged 98% of our first-tier production

Since 2010, participants in these and other

Product transportation
Nonproduction supplier Scope 1 and Scope 2 emissions*emissions per HP annual revenue in 2019helps suppliers to build capabilities, identify

2020

Production supplier Scope 1 and Scope 2 emissions*This reflects business growth as well as the

key members of the IT supply chain to

and Southeast Asia, implemented in

2,000,000

Appendix

companies sent a joint letter to the

Our Energy Efficiency Program in China

2,400,000

Products and solutions

suppliers to use the Global Logistics
Emissions Framework to standardize
emission calculations. This system, which
HP helped to develop in 2016 with the

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Water

Global Logistics Emissions Council (GLEC),

pandemic. To meet increased customer

provides more specific, fuel-based or otherdemand, including to support remote

GLEC-compliant data that accounts forlearning and working, we increased our use

variation in different locations. To driveof air freight by 29% during 2020 to ship

Approachprogress across the industry and beyond, we

products in the most rapid way possible.

Many of our suppliers operate in regions

are working with the Clean Cargo Working
Group, Green Freight Asia, the United Nations
Climate & Clean Air Coalition, and the U.S.
Environmental Protection Agency (EPA)
SmartWay program.

Approach
We purchase a wide range of goods andWe continue to use SmartWay partners
for 100% of our products shipped bytruck in the United States and Canada.

Nonproduction suppliers

5

The program aims to help improve roadtransportation efficiency and reduce GHG
and other emissions. In 2020, HP won the
U.S. EPA SmartWay Excellence Award forthe seventh year in a row, demonstrating
leadership in freight supply chain energy andenvironmental performance for the “Large

services related to the operations of HP, suchas staffing, business consulting, marketing,and travel. We prioritize collaboration
with nonproduction suppliers based on
geographical risk and industry and provide
training to help improve reporting andwhere water stress is a growing threat. We
work with production suppliers to improve

Reducing packaging size and weight also

Scope 2 CO2e emissions attributable to HP.

assessment tools such as the World
Resources Institute’s Aqueduct Water
Risk Atlas tool. We also identify sites that
manufacture relatively water-intense
product types, and use this information
opportunities. We ask our suppliers to
information through the CDP Supply
Chain program. This drives suppliers’
awareness of water security issues andallows us to assess suppliers’ current water
management strategies in the context ofDuring that year, 77% of HP nonproduction

associated with product transportation.

strategic suppliers produced environmental

See Packaging.

reports, the same as in 2018. We believe

We work with suppliers to improve water

this level of disclosure is partly due to ourreporting and, when appropriate, we

engagement with nonproduction suppliersalso work with suppliers to enhance water

through the CDP Supply Chain program.

management practices, through use of

Product transportation resulted inlocal environments and communities.

1.54 million tonnes of CO2e emissions inbest practice frameworks. We also support

2020, up significantly from the prior year.

training, such as the “Water management andThis was due primarily to our increased use

reporting for IT industry companies” webinarof air freight in response to the COVID-19

developed in conjunction with industry peers
and presented by CDP, which addresses theimportance of water in IT supply chains, how

46

HP 2020 SUSTAINABLE IMPACT REPORT

water stewardship criteria in our supplier
Sustainability Scorecard. Suppliers are scoredfor transparently reporting quantitative
water withdrawal as well as for having aor top executive level.

has the potential to decrease GHG emissions

Performance

To further drive improvements, we include

structure for water at the board of director

water-stressed areas, we use water risk

report water risk, use, and management

reported 190,000 tonnes of Scope 1 andbest practice measurement and reporting.

To identify supplier sites located in

Performance

Shipper” category in the United States.

to carry out a water risk assessment, andpublic company-wide policy or governanceto assess overall water stress risks andavailable, our nonproduction suppliers

Appendix

water management in their operations.

reduce GHG emissions.

In 2019, the most recent year data is

Products and solutions

Performance
In 2019, the most recent year data isavailable, production suppliers withdrew
37 million cubic meters of water associatedwith HP, 6% more than in 2018. We believethat stronger supplier water accounting
practices contributed to year-over-year
variations in data. By the end of 2019, 92%of our suppliers, by spend, had set water
management goals.
See HP’s 2020 water footprint.

Waste
Approach
We work with production suppliers toencourage waste measurement andreporting, reduce waste volumes, and drive
progress toward a circular economy. HP
requests our suppliers report on waste using
the RBA environmental survey.

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Performanceof new facilities. Suppliers generated 53,000

During 2019, the most recent year data is

HP in 2019, down 5% compared to the prioravailable, our suppliers generated 148,000
tonnes of nonhazardous waste associatedwith HP, a 3% increase from 2018. This wasprimarily due to increased waste reported bya major supplier resulting from construction

tonnes of hazardous waste associated withyear. This was due largely to significant
reductions by three suppliers. By the end of

Operations

2019, 72% of our production suppliers, byspend, had set waste-related goals, thesame as the prior year.

Supply chain transparency
Much of our production supplier base is in China, so we have a particular focus inthat area. The Corporate Information Transparency Index, developed by the Instituteof Public and Environmental Affairs (IPE) and NRDC, evaluates the environmental
practices of global brands’ supply chains in China. In 2020, HP ranked #7 among
global IT companies and #28 overall, of 538 brands assessed. On the Supply Chain
Climate Action Index, developed by IPE and CDP, HP ranked #15 of 538 brands.
During 2020, we continued encouraging our suppliers to submit inventories
of substances released through IPE’s public pollutant release and transfer
register system.

To minimize the potential for supply

issues such as working hours, day of rest,

chain-related risks, we work with suppliers

and student workers, and collaborate toand other stakeholders, focusing on

drive ongoing improvement. See results.
process is an essential component of ourto understand performance, identify andrisk assessment framework and a key

address issues, and drive ongoing progress:

mechanism for identifying opportunities• The supplier Self-Assessment
Questionnaire (SAQ). This includes
detailed questions around social andenvironmental management and practices.
As well as assisting HP to evaluaterisk, identify areas for improvement,
and determine a firm’s inclusion in our
audit program, self-assessment helps
suppliers become more familiar with
HP’s expectations of conformance tospend against IPE’s public database of environmental violations. We identified one

our Supplier Code of Conduct. During

violation, and confirmed closure with the supplier. We also collaborated with first-tier

2020, 167 production suppliers and 13

manufacturing suppliers in China to determine whether sub-tier suppliers complied

nonproduction suppliers completed SAQs.

with local environmental laws. This review of almost 900 sub-tier suppliers identified• Supplier audits. Our supplier audit

We engage with suppliers in multiple ways

Also during the year, we cross-checked supplier sites representing 95% of our• Coaching, specialized training, data

39 reported violations in 2020. Of these, 16 have been corrected, and we continue

collection, and ongoing dialogue. Using

working with the relevant first-tier suppliers and IPE to address and resolve thethese mechanisms, we aim to help

remaining issues. Business with several sub-tier suppliers has been suspended due

suppliers develop robust management

to unaddressed environmental violations.

systems to address root causes of key
risks and challenges; for more detail, seecapability building.
• Key performance indicator (KPI)
monitoring program. We collect datafrom high-risk suppliers weekly on key

HP 2020 SUSTAINABLE IMPACT REPORTAppendix

Performance monitoringand evaluation
empowering workers and raising standards.

47

Products and solutions

for sustained improvement with our
suppliers. Supplier audits measureconformance with all provisions of the HP
Supplier Code of Conduct in the areas oflabor, health and safety, environmental,
ethics, and management systems. See Our
approach to a sustainable supply chain
for detail about the audit process. We also
worked with our final assembly suppliers
to confirm they are conducting risk
assessments of companies in their own
supply chains that represent approximately
80% of their spend and auditing 25% ofsites determined to be high risk, based on
the RBA Code of Conduct.
• Supplier sustainability assessments.
We conduct targeted assessments to
supplement our comprehensive audits,
focusing on specific risk areas including
vulnerable workers (such as student,
dispatch, and foreign migrant workers)
and health and safety (including fire
safety and emergency preparedness).

WWW.HP.COM/SUSTAINABLEIMPACT

Integrity and human rights

Supply chain responsibility

Accountability International’s (SAI)
Social Fingerprint® Supply Chain

Initial audits(initial evaluationsof conformance)

Management Assessment tomeasure and improve socialand our supply chain. This uses
self-assessment and independent
evaluation of eight key categories
of supply chain management:
policies, risk assessment, monitoring,
integration, communication,
tracking/remediation, andcomplaint management. The mostrecent 2019 Social Fingerprint
result placed HP among thehighest-scoring SAI corporate
members. The findings from this

Products and solutions

Sustainability audits, 2020*

HP has undergone Social

performance in both the company

Operations

Production suppliersustainability assessments, 2020

Follow-up audits(addressing
nonconformances
identified in any
corrective action plans)

Full re-audits(comprehensive
reassessments)

Product supply chain
Production suppliers

9

37

44

Product transportation suppliers

0

0

0

Product reuse and recycling vendors

15

0

19

Suppliers supporting HP
manufacturing (on HP premises)

5

0

0

Suppliers supporting HP offices(on HP premises)

8

0

0

Service suppliers (at third-party
premises)

0

0

0

1

Onboarding assessments

1

Vulnerable worker group (student andforeign worker) assessments

1

KPI validation assessments

0Distribution of scores of initial audits
and full re-audits

200

100%

HP operations
HP manufacturing sites

0

0

0

importance of HP capability-

HP offices

2

0

0

worker engagement and wellbeing.

Health and safety assessments

Nonproduction suppliers

benchmark have reinforced thebuilding programs focused on

Appendix* Audits of production suppliers and suppliers supporting HP manufacturing followed the RBA Code of Conduct Audit Protocol

6.0. We contract with Environmental Resources Management (ERM) to audit product reuse and recycling vendors forconformance with the following policies and vendor standards: Export of Electronic Waste to Developing Countries Policy,
HP Supplier Code of Conduct, and Reuse and Recycling Standards. See Product repair, reuse, and recycling for detail. Audits ofnonproduction suppliers supporting HP offices, off-site third-party nonproduction suppliers, and HP offices were focused onlabor, ethics, and management systems.

80%

150

60%
100
40%
50

20%

0

0%
2016

Performance

year, 90% of production supplier audits

We see a wide range of maturity levels in

In 2020, we completed 137 audits ofwere third-party certified RBA Validated

our audits, which are scored on a scale ofAssessment Program (VAP) audits. In

0–200. In the RBA Factory LEAD Certification

addition to these audits, during 2020 we

Program, suppliers with scores from 160–180

also conducted desk reviews with all final

are eligible for a Silver certification, and scoresassembly suppliers and some commodity

above 180 for a Gold certification (including

suppliers. This enabled us to maintain

25% of supplier facilities audited in 2020).

production suppliers, product reuse andrecycling vendors, and nonproduction
suppliers, as well as three otherassessments of production suppliers. Traveland factory restrictions as well as officeclosures related to COVID-19 decreased ourability to conduct these activities. During the48

HP 2020 SUSTAINABLE IMPACT REPORT

Average score

Footprint% of full audits

Sustainable Impact

2017

2018

2019

2020

>160
100–160<100
Average score

engagement with those suppliers despite
travel restrictions, and discuss key issues
including their responses to COVID-19.
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Sustainable Impact

Footprint

Distribution of nonconformancesand findings by section of HP Supplier
Code of Conduct, 2020*
percentage of total

11%
Management systems
8%
Environmental

Integrity and human rights

Supply chain responsibility

Detailed analysis ofaudit results
A major nonconformance isa significant failure in the

48%
Labor

management system that affects
a supplier’s ability to ensure thatconditions conform to the HP
Supplier Code of Conduct or GeneralSpecification for the Environment.
A minor nonconformance is not asystemic problem, but typically33%
Health and safety* Includes immediate priority findings, non-immediatepriority nonconformances, and major nonconformances
identified. Data is from initial audits and full re-auditsof production suppliers conducted in 2020. Ethics is notincluded because the percentage rounded to zero. Due toour two-year audit cycle and changes to HP’s supplierbase, data typically does not represent the same suppliersites as the previous year.

an isolated finding. The datain this section focuses on major
nonconformances.

45% scored over 160, 40% scored between

scores increase. From 2018 to 2020, thepercentage of production supplier initialaudits and full re-audits that scored above
160 increased from 48% to 51%. The
average score during that period rose from
142 to 151. Eleven audits during 2020 wereof final assembly supplier sites. Of these,
8 (73%) scored over 160, 2 (18%) scoredbetween 100 and 160, and 1 (9%) scoredunder 100. The other 42 audits during 2020

49

HP 2020 SUSTAINABLE IMPACT REPORT

We periodically increase our expectationsof suppliers, so suppliers must continually
improve to maintain a consistent audit score.
For example, in 2018 we adopted version
6.0 of the RBA Code of Conduct, which
includes requirements related to worker
voice and training, pregnant and nursing
women, process chemicals, and water
management. During that year, we also
added new environmental requirements to
our Sustainability Scorecard.

Appendix

worker feedback and participation; andImmediate priority findings2 are the mostmajor nonconformances, equivalent to 5.5

serious type of supplier nonconformance

per audit on average. 3

and require immediate action. In 2020, we
identified 10 immediate priority findings,
equivalent to 0.19 findings on averagefor each initial audit and full re-audit ofproduction suppliers conducted. Twoissues related to charging of recruitment
fees, one related to discrimination, one
related to fire detection, and six related
to fire exits. We required the issues to be
immediately addressed and are working withthe suppliers to complete remediation andmanagement systems.

were of commodity supplier sites. Of these,

Products and solutions

Immediatepriority findings

implement corrective actions to adjust their

100 and 160, and 14% scored under 100.1
Over time, we have seen supplier audit

Operations

documentation and records. Fifty-three
initial audits and full re-audits of production
suppliers conducted in 2020 identified 294

Six provisions (see table on page 50) out
of 45 total represented 72% of all major
nonconformances identified. We focus on
these and other areas that have the greatest
potential for improvement.
HP requires suppliers to provide a
detailed corrective action plan addressing
all identified nonconformances within
30 days of receipt of the site audit report(except immediate priority findings, which
are addressed expeditiously), and haveprocesses in place to monitor progress andsubsequent closure of nonconformances.

Other findings
For audits conducted in 2020, suppliers

For details, see the RBA VAP Operations
Manual and Our approach to a sustainablesupply chain.

were in full conformance (no major
nonconformances identified) for thefollowing provisions: risk of child labor;humane treatment; physically demanding
work; health and safety communication;
pollution prevention and resource reduction;
no improper advantage; disclosure of
information; intellectual property; fairbusiness, advertising, and competition;
protection of identity and nonretaliation;
privacy; responsible sourcing of minerals;

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Issues with lowest rates of conformance of sites audited, 2018 and 2020*
Issue

Rate ofconformance
2018**

Rate ofconformance2020 **

Working hours

34%

19%

HP’s approach

Excessive working hours remains the most pressing labor challenge in our supply chain, especially around times of peak production and labor shortages.
Workers often voluntarily work long hours to earn more money, and suppliers may lack effective management systems in this area.
The rate of conformance decreased significantly in 2020 compared to 2018, partly due to COVID-19. Social distancing protocols reduced the number of workers
allowed in a factory at one time, and many factories had to make up production following extended closures. These factors both put pressure on working hours.
Although the RBA declared certain exemptions to working hours requirements of its Code of Conduct due to the COVID-19 pandemic, we audited suppliers during2020 based on the regular requirements.
Among suppliers in our KPI program (78 at the end of 2020 representing approximately 106,800 workers), 93% met our requirements related to working hours in
2020, compared to 95% in 2019.*** This relatively small decrease demonstrated the ability of KPI program members to effectively manage this issue in the context ofchanging production demands during an unusually challenging year.
Some suppliers have dedicated lines for student and juvenile workers to facilitate conformance with overtime or night shift requirements. We provide training tostudent workers and their managers about our requirements and their rights.

Wages and benefits

55%

53%

In countries without a set minimum wage, the industry prevailing wage applies. The most common issue in wages and benefits is suppliers not paying appropriatesocial insurance. Examples of corrective actions related to wages and benefits include maintaining documentation of pay stubs and employer contributions toworker insurance schemes, and worker communication.

Emergency
preparedness

51%

57%

Nonconformances include items such as blocked exit doors, missing or poorly lit exit signs, lack of fire exit instructions, and missing or defective emergency
equipment. Most can be quickly remedied, while some take longer, such as replacing all fire exit doors. We supplement our audits with specific health and safetyassessments.

Occupational safety

55%

62%

Nonconformances related primarily to current safety permits and first aid response reporting. Suppliers must have tracking mechanisms and keep documentationof remediation and compensation provided to workers involved in an incident. A supplier with a nonconformance must also prove that training has been or will be
conducted within 180 days.

Occupational injury
and illness

71%

74%

Most nonconformances relate to lack of documentation (medical records, injury logs, etc.), and certifications (occupational health certificates are required to fully
resolve a nonconformance). Suppliers are required to train all employees on a regular basis and report incidents to HP. In 2020, we continued to work directly with
suppliers with nonconformances, helping them understand and address our requirements.

Dormitory andcanteen82%

75%

Workers must be provided ready access to clean toilet facilities, potable water, and sanitary food preparation, storage, and eating facilities; and dormitories
provided by the supplier or a labor agent must be clean and safe. Corrective actions in this area are typically straightforward, such as ensuring exit signs are properly
illuminated, maintaining fire extinguishers, and having food samples available for quality and safety testing.

* Data is from initial audits and full re-audits of production suppliers conducted in 2018 and 2020. Due to our two-year audit cycle and changes to HP’s supplier base, data typically does not represent the same supplier sites as the previous cycle.
** Percentage of sites with no immediate priority findings, non-immediate priority nonconformances, or major nonconformances identified.
*** The HP key performance indicator program measures the performance of HP production lines at participating supplier facilities, and not the overall performance of those facilities. In contrast, initial audits and full re-audits assess the overall performance of

supplier facilities where other brands in addition to HP may also manufacture products.

50

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

AppendixRates of conformance of sites audited, 2018 and 2020*
HP Supplier Code of Conduct section/provision
Labor

Rate of conformanceof sites audited, 2020 **

83%

84%

Freely chosen employment management systems

80%

91%

Risk of forced labor

82%

Young worker protection management systems

HP Supplier Code of Conduct section/provision
EthicsRate of conformanceof sites audited, 2018**

Rate of conformanceof sites audited, 2020 **

99%

99%

Business integrity

98%

98%

91%

No improper advantage

100%

100%

92%

98%

Disclosure of information

95%

100%

Risk of child labor

98%

100%

Intellectual property

100%

100%

Working hours

34%

19%

Fair business, advertising, and competition

98%

100%

Wages and benefits

55%

53%

Protection of identity and nonretaliation

100%

100%

Humane treatment

98%

100%

Responsible sourcing of minerals

98%

100%

Nondiscrimination management systems

97%

96%

Privacy

98%

100%

Risk of discriminatory practices

97%

96%

94%

95%

Freedom of association

100%

98%

Company commitment

98%

98%

76%

81%

Management accountability and responsibility

95%

96%

Occupational safety

55%

62%

Legal and customer requirements

97%

94%

Emergency preparedness

51%

57%

Risk assessment and risk management

95%

94%

Occupational injury and illness

71%

74%

94%

94%

Industrial hygiene

80%

85%

Performance objectives with implementation planand measures

Physically demanding work

89%

100%

Training

95%

96%

Machine safeguarding

92%

96%

Communication

97%

98%

Dormitory and canteen

82%

75%

Worker feedback and participation

97%

100%

Health and safety communication

89%

100%

Audits and assessments

94%

96%

88%

94%

Corrective action process

95%

96%

Environmental permits and reporting

83%

94%

Documentation and records

98%

100%

Pollution prevention and resource reduction

89%

100%

Supplier responsibility

72%

77%

Hazardous substances

71%

77%

Wastewater and solid waste

97%

92%

Air emissions

89%

98%

Storm water management

91%

98%

Energy consumption and GHG emissions

97%

98%

Health and safety

Environmental

51

Rate of conformanceof sites audited, 2018**

HP 2020 SUSTAINABLE IMPACT REPORTManagement systems* Data is from initial audits and full re-audits of production suppliers conducted in 2018 and 2020. Due to our two-year audit

cycle and changes to HP’s supplier base, data typically does not represent the same supplier sites as the previous cycle.
** Percentage of sites with no immediate priority findings, non-immediate priority nonconformances, or major nonconformances

identified. Data refers to the RBA Code of Conduct Audit Protocol 6.0.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Data
Supply chain responsibility*
Suppliers publishing sustainability reports using
the GRI framework [% of production supplier spend]

2016

2017

2018

2019

2020

86%

82%

88%

91%

91%

Number of capability-building programs

14

15

10

7

5

45,700119,900

12,00011,00046,000

Suppliers’ employees working 60 hours per
week or less on average ***

89%

92%

94%

95%

93%

Suppliers’ employees receiving at least one dayof rest each seven-day workweek***

96%

98%

98%

99%

97%

Suppliers in China with student workers
representing 20% or less of total employees***

98%

100%

99%

99%

100%

Immediate priority audit findings (immediate
action required) related to the ILO Declaration
on Fundamental Principles and Rights at Work:
freedom of association; forced, bonded, orindentured labor; child labor; or discrimination†

2

2

6

0

3

Immediate priority audit findings (immediate
action required) related to occupational safety,
emergency preparedness, or industrial hygiene †

2

0

2

6

7

96,400162,300

244,700

198,300

229,400

Workers’ rights

Workers at sites audited†† [total]

2016

2017

2018

2019

2020

72%

84%

88%

83%

82%

Rates of conformance of sites audited, 2018 and 2020 (see page 51)

Capability building

Workers reached through capability-building
programs**

Sustainability Scorecard average score—
Final assembly suppliers†††* Data in this table for 2018 is specific to production suppliers, except the following included in Sustainability audits and otherassessments: five initial audits, two full re-audits, three onboarding assessments, and seven supplier assessments ofnonproduction suppliers; and four assessments of product transportation suppliers. Data in this table for 2019 is specificto production suppliers, except the following included in Sustainability audits and other assessments: 64 initial audits ofnonproduction suppliers and 17 initial audits of product transportation suppliers. Data in this table for 2020 is specificto production suppliers, except the following included in Sustainability audits and other assessments: 13 initial audits ofnonproduction suppliers. Data is not included in this table for product reuse and recycling vendors. See page 86 for
information about our programs and performance in that area.
** With the exception of train-the-trainer programs, HP only accounts for workers directly reached by our capability-building

programs. Number of workers reached each year depends on the programs executed; some programs address issues
broadly across suppliers and workers; other programs focus more narrowly on individual supplier sites or specific vulnerable
worker groups. Prior to 2020, data included production supplier workers only. In 2020, we expanded the scope of ourprogram to also include nonproduction supplier workers and workers at HP-controlled manufacturing facilities.
*** Based on production-line workers at final assembly and select commodity sites participating in the HP KPI program. We

continue to expand the list of suppliers in the KPI program based on business risk, country risk, and identified nonconformances.
† See page 49 for detail.
†† These totals are the number of workers as of the date of the site visit according to production supplier initial audit and full

re-audit reports. HP’s UK Modern Slavery Act (MSA) Transparency Statement for 2017 reported that we had identified 199,432
workers based on audits conducted at many of our suppliers’ sites. HP learned, after finalizing its UK MSA, that the reported
data overstated the number of workers by inadvertently including audit reports from 2016 in addition to 2017. In 2017, there
were 162,300 workers at the sites for which we are reporting audit performance information in this report.
††† Scores reflect performance against criteria that are updated periodically.

2019
HP’s spend with U.S. diverse suppliers *Sustainability audits and other assessments [total]

2020$ millions% ofqualifiedspend$ millions% ofqualifiedspend

Initial audits

58

47

17

103

22

Small businesses

$322

25.7%

$370

29.8%

Follow-up audits

67

39

45

41

37

Minority-owned businesses**

$78

6.0%

$100

8.0%

Full re-audits

30

30

55

43

44

Women-owned businesses**

$45

3.5%

$103

8.3%

Assessments

29

34

43

60

3

$18

1.5%

$23

1.8%

78%

85%

87%

86%

89%

Veteran-owned businesses, service-disabled veteran-owned
businesses, HUBZone businesses, and others***

Sustainability Scorecard average score—
Commodity suppliers†††* Data is for the 12 months ending September 30 of the year noted. Figures are for purchases in the United States andPuerto Rico from U.S.-based businesses. 2019 data reflects a refined calculation methodology. Data for prior years are notcomparable, and therefore not included in this report.
** Suppliers are categorized as minority-owned or women-owned, not both. These categories include all sizes of businesses.
*** These categories include all sizes of businesses.

52

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Environmental impact#First-tier production supplier and producttransportation-related GHG emissions
intensity *, ** [tonnes CO2e/$ million of HP
net revenue]

2016

2017

2018

2019

79.4

80.1

76.4

78.4

2020

** We believe that variation in this data reflects both changes in actual performance and inconsistency in reporting practices.
*** Emissions are calculated based on suppliers’ reported emissions and their dollar volume of HP’s business compared to their

total revenue. The majority of these companies report on a calendar-year basis. Data reported here reflects extrapolation
to 100% of first-tier production suppliers. Data collected for 2019 represented 95% of HP production spend. The World
Resources Institute defines Scope 1, 2, and 3 GHG emissions in its Greenhouse Gas Protocol. This data differs from theproduct life cycle assessment-based estimates for materials extraction through manufacturing presented on page 22,
which are based on a different calculation methodology and use a combination of HP-specific and industry data. The year
2019 is the most recent for which data is available.

Scope 1 and Scope 2 emissions**

2,600,000

2,800,000

2,900,000

3,000,000

Scope 3 emissions**, ****

11,500,000

7,800,000

13,200,000

11,500,000

94%

94%

94%

94%

1,200,000

1,250,000

1,300,000

1,460,000

1,540,000

Road (includes rail)

350,000

350,000

410,000

400,000 ††190,000 ††Ocean

150,000

160,000

180,000

90,000100,000Air

700,000

740,000

710,000

970,000

1,250,000

Nonproduction supplier Scope 1 andScope 2 GHG emissions**, ††† [tonnes CO2e]

270,000

230,000

210,000

190,000

Production supplier energy use †††† [MWh]6,400,000

5,500,000

5,900,000

6,400,000

Production supplier renewable energy use[% of total energy use]

15%

22%

23%

25%

Production suppliers that reported using
renewable energy ** [% of spend]

54%

77%

78%

78%

Production supplier water withdrawal foruse **, ^ [cubic meters]

31,000,000

34,000,000

35,000,000

37,000,000

Production suppliers with water-related
goals [% of spend]

80%

92%

93%

92%

Production supplier nonhazardous waste
generation **, ^^ [tonnes]

121,000

123,000

144,000

148,000

Production supplier hazardous waste
generation **, ^ [tonnes]

51,00048,00056,00053,000

Production suppliers with waste-related
goals [% of spend]

62%

59%

72%

72%

Product transportation GHG emissions†[tonnes CO2e]53

In some cases, data from prior years is updated to reflect improved data; for example, revised supplier information.

* Intensity is calculated as the portion of first-tier production and product transportation suppliers’ reported GHG emissions

attributable to HP divided by HP’s annual revenue. This method normalizes performance based on business productivity.
Intensity is reported as a three-year rolling average to decrease the impact of variance year over year and highlight longerterm trends. Production supplier GHG emissions include Scope 1 and Scope 2. The year 2019 is the most recent for whichdata is available.

Production supplier GHG emissions***[tonnes CO2e]

Production suppliers with GHG emissions
reduction-related goals [% of spend]#**** Suppliers may not report all Scope 3 categories. The number of categories reported by suppliers and the completeness ofreporting varies year to year.
† The figures for product transportation GHG emissions are based on data reported by product transportation suppliers that

HP contracted to deliver products. They may differ from the product life cycle assessment-based estimates presented on
page 22, which are based on a different calculation methodology, use a combination of HP-specific and industry data, andinclude additional upstream and downstream transportation related to the company’s products.
†† We believe that data for the “Road (includes rail)” segment were overstated for 2019, due to incorrect data from a single

product transportation supplier. Updated data are not available at the time of publication of the HP 2020 Sustainable
Impact Report, but we plan to update that data as needed in the future.
††† Emissions are estimated based on suppliers’ emissions and their dollar volume of HP business compared to their total

revenue. The majority of these companies report on a calendar-year basis. The year 2019 is the most recent for which data
is available. Data reported here reflects extrapolation to 100% of strategic nonproduction suppliers. Data collected for 2019represented 40% of HP nonproduction spend.
††††Total energy includes purchased energy (electricity, etc.) and generated energy (fuel use, etc.). Energy use data is calculated

based on suppliers’ reported energy use and their dollar volume of HP’s business compared to their total revenue. Data
reported here reflects extrapolation to 100% of first-tier production suppliers. Data collected for 2019 represented 93% of
HP production spend.
^ This metric reports the amount of water withdrawn by suppliers, not the amount consumed by our multi-tier supply chain

HP 2020 SUSTAINABLE IMPACT REPORT

as reported in our water footprint on page 23. Because water withdrawn can also be returned, this footprint is inherently
larger. Refers to first-tier suppliers for manufacturing, materials, and components. Withdrawal is estimated based on
suppliers’ reported water withdrawal and their dollar volume of HP business compared to their total revenue. The majorityof these companies report on a calendar-year basis. The year 2019 is the most recent for which data is available. Data
reported here reflects extrapolation to 100% of first-tier production suppliers. Data collected for 2019 represented 94% of
HP production spend.
^^ Waste data is estimated based on suppliers’ waste data and their dollar volume of HP business compared to their total

revenue. The majority of these companies report on a calendar-year basis. The year 2019 is the most recent for which data
is available. Data reported here reflects extrapolation to 100% of first-tier production suppliers. Data collected for 2019represented 88% of HP production spend for nonhazardous waste and 81% for hazardous waste.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Operations
55
63
69
72

Our employees

54

HP 2020 SUSTAINABLE IMPACT REPORTOur facilities
Community giving and volunteerism
Data

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Our employees
Diversity, equity,and inclusion

Every day, HP’s approximately 53,000

In 2020, the COVID-19 pandemic had

To help managers lead teams more

employees1 worldwide shape our futurea profound impact on HP. As the crisis

effectively in the suddenly mobile

and bring our vision to life. They power

unfolded, we focused first and foremost on

environment, we launched Manager

our innovation, contributing uniquekeeping our employees and their families

Connection, an online development

perspectives and a growth mindset tosafe. We took an integrated approach to help

series. We also provided robust internal

Recent events have laid bare the systemic

create breakthrough technologies andour teams manage their work and personalcommunications, including weekly email

racism and deep inequalities that remain atransformative solutions. We are committed

responsibilities, including by offering work

messages, “Connect with Enrique” virtual

stain on American society and societies in

to fostering a diverse, equitable, andfrom home, flextime, leaves of absence,sessions, and town halls, to keep ourmany other countries. It is imperative that

inclusive workplace that attracts andand job sharing, plus enhanced benefits andemployees around the world informed

companies take a stand and act with urgency

retains exceptional talent. Through ongoing

resources to support employees’ physical,

and engaged as the pandemic unfolded.

and a plan for sustainable impact. Corporate

employee development, comprehensive

mental, and financial wellbeing. We createdDemonstrating the effectiveness of thiscommitments and actions as to equity andcompensation and benefits, and a focus on

HP Spirit, a new employee engagement

work, employees’ perceptions of HP as

inclusion were brought into even sharper

health and safety and wellbeing, we help our

approach, to provide employees a broad range

a “great place to work” increased nine

focus in the wake of George Floyd’s death

employees thrive and succeed.

of programs, activities, and virtual gatherings

percentage points between January andon May 25, 2020, and the momentum of theto help them transition to working from home

June 2020.

Black Lives Matter movement.

and stay healthy, positive, and productive.

HP demographics*
Board of Directors

Women in leadershipTechnical roles

Revenue-generating roles

Global functions

Women

Executives reporting directly to CEO

Women in IT and engineering

Women in sales roles (all levels)

Women in legal, finance, HR, marketing,and communications (on average)

45%

31%

22%

27%

55%

42%

23%

22%

28%

55%

45%

25%

22%

29%

57%

Racial/ethnic minorities

Director level and above

55%

31%

58%

31%

45%

32%

2018
2019
2020

* Board of Directors data for 2020 are as of the conclusion of the 2021 annual meeting of stockholders on April 13, 2021. Board of Directors data for 2019 are as of November 1, 2019. Board of Directors data for 2018 are as of January 31, 2019.
Other data are as of October 31 of the year noted. Employee data refers to regular full-time and part-time employees.

55

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

For HP, there has never been a more

During the year, we also held a series of

We want to be a leading brand for racial

Business Coalition for the Equality Act

important time for us to live by the values

virtual town hall meetings focused on racialequality and social justice in the technology

related to LGBTQ+ workplace rights, as wellon which our company was founded, andequality for all employees, hosted by ourindustry. We set a goal to double the number

as the UN Human Rights Office Standards of

we are dedicated to doing the hard work

CEO Enrique Lores and Chief Diversity Officer

of Black/African American HP executives

Conduct for Business.

needed to help stamp out systemic racism

Lesley Slaton Brown. These events were

(VP level and above) in the United States by

and discrimination. We have renewed anddesigned to explore new thinking, encourage

2025, starting with 2020 as our baseline.

amplified our commitment to diversity,

understanding, conversation, and advocacy,

We also set a goal to double Black/African

equity, and inclusion, building on initiatives

and highlight the company’s commitments

American technical representation in theand milestones over several decades. To

on fighting systemic racism and inequality.

United States, during the same timeframe.

drive progress in this area, during 2020 we

They were attended live or replayed moreestablished the HP Racial Equality and Social

than 16,600 times by employees around

Justice Task Force (see box).

the world.

Advancing diversity, equity, and inclusion
makes our business stronger. Diversity
drives innovation. Innovation springs fromthe rich and diverse cultures, ethnicities,

In 2020, the HP Foundation pledged$500,000 to social justice organizationsin the United States as part of broader
efforts to combat systemic racism,as well as two-to-one matching of
employee donations.

perspectives, knowledge, and experience

HP Racial Equality and Social Justice Task Force
In 2020, we formed the HP Racial Equality and Social Justice Task Force. This entityof our employees, and diverse teams createtransformative solutions that better serve
our customers. McKinsey has found thatcompanies with more women and greater

HP has once again been recognized in

to advance sustainable impact in racial equality across three main areas:

ethnic diversity at the executive level areleading benchmarks related to diversity,

more profitable, and that companies withequity, and inclusion. For example:• People: We will accelerate the strategies, practices, and policies around pipeline,

more diverse boardrooms enjoy significantly

works to identify and execute on the biggest opportunities we have as a company

retention, and promotion for Black/African American talent with our leaders,managers, and employees.
• Industry: We will leverage our industry leadership and spending power toinfluence our ecosystem, including our partners, vendors, and suppliers.
• Local and national: We will advocate for Black/African Americans through public
policy, civic action, and clear corporate positions on local and national issues.
We established additional company performance goals to drive and accelerate
progress in this area. We will provide updates annually through our Sustainable
Impact Report and website.
Learn more.

higher earnings and return on equity.

HP 2020 SUSTAINABLE IMPACT REPORT• Named in Forbes World’s Best Employers
2020 list for the third year in a row. HP

A strong policy framework supports ourrose to #17 with special mention for ourefforts and includes our Global Best WorkCOVID-19 response, which included support

Environment Policy and Open Door Policy.

for families and underrepresented groups.

We also collaborate and partner externally.
For example, we have signed an agreementwith UN Women to advance education,
entrepreneurship, and digital learning for
women and girls in five priority countries:
Democratic Republic of the Congo, Morocco,
Nigeria, Senegal, and South Africa. We also
support the Human Rights Campaign’s

56

Recognition• HP Global Pride was selected as winner ofthe Employee Resource Group of the Year
Outie award by Out & Equal.
• Recognized as part of Fortune’s 2020 Best
Large Workplaces for Women list.
• Named as a Culture Champion in 2020—a new honor from the MIT Sloan
Management Review and Glassdoor
Culture 500.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint• 100% in Disability:IN Disability Equality
Index, for the fifth consecutive year.

Integrity and human rights

2030 GENDER INCLUSION GOALS
Achieve 50/50 gender equality in
HP leadership by 2030

Learn more about recent awards andSupply chain responsibility

5

Achieve greater than 30% technicalrecognitions in this area.

Commitment from the top

Operations

In 2020, 96% of participants in HP Catalyst

Our Belong, Innovate, and Grow (BIG)were women, and 37% of participants

strategy embeds diversity, equity, andwomen and women in engineering

inclusion across all parts of our businesses

by 2030

and functions, including into talentacquisition and development, culture,
mentoring, training, and events. During

We are committed to increasing

diverse of any U.S. technology company.

representation of women overall, but

We are also among the top technology

particularly in leadership and technical roles

companies for women in executive positions.

globally, as well as representation of

Women represent 29.6% of the company’s

underrepresented minorities in the United

We have 123 Business Impact Networks

full-time executive positions, up fromStates. During 2020, 62.0% of U.S. hires(BINs) in 29 countries,6 up from 113 at the

18.3% in 2015, and 32.3% of full-timewere from underrepresented groups,

start of 2020. This includes two new remote

directors, compared to 22.7% in 2015. As

including women, U.S. ethnicities, people

groups in the United States—the Remoteof the end of 2020, HP had 10 Distinguishedwith disabilities, and military veterans. In

Black Employee Impact Network and theTechnologists/Strategists who are women,

2016, HP committed to hiring 150 veterans

Women’s Impact Network U.S. Remote. A

up from three in 2015, and one HP Fellow

or military spouses over the course of fivenumber of groups maintained employee

who is a woman, up from none in 2015.

years. Through 2020, we hired 241 veterans,

engagement by becoming virtual due to theexceeding our target by 61%.

COVID-19 pandemic. Our BINs are open to3, 4

See detailed employee demographics data.

Appendix

Belong, Innovate, and Grow

HP’s Board of Directors is one of the most2

Products and solutions

2020, employee survey results continued to
improve related to diversity and belonging(see graphs on next page).

all employees and represent the following

Our Global Diversity Advisory Board (GDAB)

constituencies: Black/African American,

influences, guides, and holds accountable

Disabilities, Hispanic/Latino, LGBTQ+,(our 18-month emerging leaders program)
since 2017 were subsequently promoted or
accepted a new role internally. See Employee
development for more information. This
program is complemented by specificwomen’s leadership initiatives around theworld, such as Disha, a six-month programin India; the Talent Development Programand Women in Leadership Lab in Mexico; theannual women’s leadership conference inthe United States; and WOLFpack, an eightmonth women’s development program in
Costa Rica.
Recognizing the systemic barriers that exist
to diverse representation in leadership andthe importance of sponsorship in careerdevelopment, we have increased ourinvestment in the development of Black/
African American leaders. We expanded ourCatalyst development program in 2020 toinclude a cohort focused on Black/African

our Diversity, Equity, and Inclusion team

Our CEO Enrique Lores took the CEO

Multicultural, Pan Asian, Veterans, Women,

within Human Resources, which drives our

Action for Diversity & InclusionTM

and Multigenerational. In addition to leading

global strategy. The GDAB is composed

pledge in February 2020, on behalf

many community outreach programs, BINs

HP and the Information Technology Seniorof key business leaders from across ourof HP, to advance diversity andpromote diversity in pipeline development,

Management Forum (ITSMF), which works

commercial markets who provide thought

inclusion in the workplace. He also

local hiring, talent programs, and mentoring.

to increase the representation of Black

leadership from a regional perspective. In

joined the governing committee

They leverage our global diversity strategy

professionals at senior levels in technology,

2020, the GDAB expanded to 20 members.

of the CEO Action for Racial Equity,

to execute campaigns such as International

have continued a partnership to train

a new fellowship that provides

Women’s Week and ALLIES@HP, a workshop

and develop IT leaders in ITSMF’s annual

the opportunity for signatories

for LGBTQ+ allies that launched as part ofManagement Academy. Through 2020, weto advance racial equity throughour HP Pride Month initiatives.

sponsored 12 HP employees in this program.

Diversity, equity, and inclusion are key partsof leadership discussions, and are standing
topics on leadership quarterly business
reviews. Our executive leadership teampublic policy.

American employees in the United States.

All 10 who have graduated so far have beenpromoted to management at HP or havemembers are evaluated on their actions to

moved into new or expanded roles withadvance diversity, equity, and inclusion.

increased responsibilities.

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Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Four HP leaders are attending the McKinsey

our Belong at HP development andtechnology, including the National HBCU

sponsorship program. Now in a virtual

Business Deans Roundtable, National

format, the program hosted 25 workshops

Society of Black Engineers (NSBE), Society

in 2020, with 343 participants across 28

of Hispanic Professional Engineers (SHPE),

countries, focusing on inclusive mindsets

National Association of Multiculturaland behaviors, including in our recruitment

Engineering Program Advocates (NAMEPA)

88%

processes. Since its launch in 2018, nearlyInc., Society of Women Engineers, and1,500 employees have completed theEuropean Women in Technology.

92%

program. In 2020, to accelerate our impact,

Employee survey results*
Diversity and inclusion

focus on real-world challenges and driving

virtual and small group discussions overthree months.
Recognizing that traditional hiring practices
can screen out qualified and talented
applicants with autism, in 2019 we launched

I feel HP values diversity

85%

we introduced Reinventing Inclusion—a95%

90-minute interactive webcast designed

our Spectrum Success program partnershipwith Vocational Rehabilitation and PROVAIL,
focusing on recruitment, hiring, andretention. Of the 10 participants through2020, three were offered internships.
Watch video.
As part of our efforts to attract and retain
individuals with disabilities, participants

to disrupt bias and to build a culture of

I can be myself at work

intentional inclusion in our workspaces.
These sessions, hosted by HP’s most80%

senior leaders, were made available to all83%

employees. During the year, approximately
10,000 employees participated.

85%
88%

in our China HOPE (HP Opportunity andEquality) program spend half of their time at

Appendixand LGBTQ+ representation and causes in

executive leadership capabilities with achange through a series of expert-led

Products and solutions

In 2019, we integrated DEI training into

Black Leadership Academy, which hones

transformative personal and professional

Operations

2017  

2018  

2019  

2020

Raising standards and practices
through our partnerships andin our supply chain

To inspire more girls and minority students
to consider STEM (science, technology,
engineering, and math) careers, we
continued our collaboration with UN Womenand our partnerships with organizations such
as Girl Rising, AnitaB.org, Black ComputeHER,
Black Girls Code, Breakline, and the YWCA’s
Curated Pathways to Innovation.
Historically Black Colleges and Universities(HBCUs) in the United States produce 40%
of Black engineering graduates and 47%
of Black female engineering graduates. We

We encourage our suppliers and partners

partner with HBCUs to work to increase theto prioritize diversity, equity, and inclusion

representation of Black engineers in thewithin their own operations. This includes

high-tech workforce and dispel the myth ofthe program and become full-time hires.

challenging our largest U.S.-based marketingthe “pipeline problem” for qualified young

In India, we work with colleges to findagencies and law firms to significantly

Black candidates.

HP working in a business unit and the otherhalf learning business skills. Through the endof 2020, all HOPE participants had completed

candidates to join our Eklavya program,which offers interns on-the-job training andcoaches employees on interacting andcommunicating with persons with disabilities.

* Data refers to the percentage of HP 2017, 2018, 2019, and2020 Voice Insight Action (VIA) employee survey respondents
who strongly agreed or agreed with each statement.

Disrupting bias
We are committed to being the employerof choice among women, ethnic/racial,

HP 2020 SUSTAINABLE IMPACT REPORT

minorities working on HP accounts, and tosupport diversity in the financial sector.

The HBCU Business Challenge, with the
National HBCU Business Deans Roundtable

See Supplier diversity for more detail.

and the NSBE tasks business school students

In our communities

gaining valuable industry experience andon unconscious bias and builds empathy bypresenting scenarios through the lenses of

We continue to engage with several leading

event focused on distance learning, asking

underrepresented groups.

industry organizations and conferences

students for creative problem-solving tothat promote women, minority, veteranaddress the challenges faced by the working

and other underrepresented groups. Our
Reinvent Mindsets video series shines a light58

increase representation of women andto tackle critical business problems, while
expanding employer networks. The 2020

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Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Operations

Employeeengagement

Against the background of our company

attracted more than 300 students across

Listening and communication are at therose five percentage points from 2019

44 HBCUs. Since 2017 and through February

heart of our approach as we continue toto 2020 and that the percentage of

2020, we’ve hired 10 summer interns fromdrive engagement in three focus areas:

respondents that believe HP is socially andand academic worlds in the shift to a remoteand digital environment. Twenty-one schools
participated, including the winning teamfrom Howard University. Previous challenges

the HBCU Business Challenge, four of whom
accepted full-time positions at HP.
In March 2020, we launched a pilot• Develop our people: Support digital
literacy and personal growth, and recruit,• Strengthen our culture: Building on our

A&T State University, providing HP Multi

values, drive a customer-first culture,

Jet Fusion 3D printing equipment andpromote key leadership behaviors, andmaking a commitment for internships andprovide a great onboarding experience.

apprenticeships to the university’s College• Shape the employee experience: Deliverof Engineering and College of Science &a people-centered, consistent, HP Way-Technology. This pilot will inform plansaligned employee experience that supports

for a broader initiative with HBCUs in the

our mobility, digital transformation, andcoming years.

customer-focused initiatives.

We are a member of the NSBE Board of

We regularly collect feedback to better

Corporate Affiliates, and in 2020 HP

understand and improve the employee

was recognized as the Corporate Sponsor

experience and identify opportunities toof the Year by the NSBE Houston

continually strengthen our culture. In 2020,

Professionals Chapter.

96% of employees participated in our annual

To support students impacted by thethe Black Lives Matter movement, we

Voice Insight Action (VIA) survey.

COVID-19 pandemic, we funded the University

Overall, 82% of participants had a favorable

of California, Merced (a Hispanic-serving

view of the employee experience, based

institution) Student Relief Fund and theon our updated methodology. Using our

HBCUvc Relief Fund.

previous measurement approach, employee
engagement was 79% in 2020, up from 74% 7
in 2019 and three percentage points above
the threshold for the top quartile.

percentage of employees

were pleased that employee engagement

environmentally responsible continued toAppendix

Employee survey results*
Sustainable Impact

responses to the COVID-19 pandemic and

100%

90%

increase (see graphic).
80%

retain, and develop key talent.

learning program with North Carolina

Products and solutions

20172020 Voice Insight Action survey:
Highlights
HP EMPLOYEE ENGAGEMENT

5

percentage points from 2019

TAKING EVERY THING INTO ACCOUNT,HP IS A GREAT PL ACE TO WORK .

90%

2018

2019

2020

HP is socially and environmentally responsible* Data refers to the percentage of HP 2017 VIA, 2018 VIA, 2019

VIA, and 2020 Quick Clicks employee survey respondents
who strongly agreed or agreed with the statement.

Employeedevelopment
Human capital development underpins ourefforts to reinvent and transform HP. Our

GET TING ENOUGH INFORMATION ABOUT

employees’ talent, diversity, and drive fuelHOW HP IS RESPONDING TO COVID -19? *HP, and we invest in their career growth.

93%

We are passionate about supporting anamount info right/enough* May 2020 Quick Clicks survey

inclusive culture and practicing a growthmindset to unlock business innovationand opportunities.
The start of the pandemic in early

HP is certified as a Great Place to Work

2020 accelerated our transition toward(GPTW), based on GPTW’s survey of ourmore holistic approaches of employee

employees. Our GPTW rating increased threedevelopment, with additional trainings

points year over year. See also Recognition.

supporting employee wellbeing and remote
working. More than 16,000 employees59

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

participated in new live virtual presentation

We began new investment during thefuture of work, new business models, andIn 2020, we launched HP’s digital literacy

and communication skill-building trainings.

year in development tools that further

opportunities to deepen inclusion andcampaign, Speak Digital, to all employees to

We delivered the first HP Summer Scholars

personalize digital and social learning

growth mindset practices. In 2020, 150

increase knowledge of digital technologies

Program, a development experience forcontent, identify skill levels, and improve

emerging leaders commenced the HP

and emerging trends in customer experienceinterns impacted by COVID-19 restrictions

access to opportunities through an internal

Catalyst program, including a dedicatedand innovation. By the end of the year, morethat provided valuable business acumen to

talent marketplace.

cohort for Black/African American people

than 70% of employees had successfully

managers. This 18-month development

completed digital knowledge assessments

experience designed for emerging leaders

and received a digital literacy badge. We also

strengthens leadership capabilities throughlaunched the HP Digital Explorer series tomonthly peer mentoring, coaching, anddeepen insights in the application of digital

guidance from senior sponsors.

skills in process and product design.

Career pathways

more than 600 university students acrossDuring the year, our executive leadership

Leadership development
and talentteam facilitated racial equality and social

We use a multi-tiered leadership curriculum

justice conversations throughout theto develop people managers at all levels

organization to deepen understanding ofof HP. During 2020, we delivered 112

Emerging future executives are invited toand commitment to HP’s diversity, equity,

leadership development experiences (mostly

attend the Executive Leadership Experience,and inclusion goals.

virtual) with over 11,400 participants. Oura six-month blended development program.

HP fosters a growth mindset that empowers

leadership programs combine self-directed

Participants work directly with the HP

all employees to continuously develop andlearning with experiential workshops toexecutive leadership team and external

own their careers. We equip managers toenable shared learning and networking.

experts on business strategy, scenario

support and coach their teams, and our 2020

We also launched New Manager Journey,planning, immersion exercises, and

VIA engagement survey showed that 79% of

a 12-month virtual development program,authentic leadership. Eighty-three percent

employees believe their career goals can be

for more than 250 newly appointedof participants in our first cohort were

met at HP. In 2020, 41% of job vacancies at

people managers.

promoted or expanded their current role.

HP were filled internally by employees, andTo maximize support for people managers,

Digital skills

internal leaders.

As technology transforms the world, we are

Our Power Your Possible platform helps

developing digital skill capabilities acrossemployees identify new learning and

HP to fuel our future productivity, productpathways to support their career plans anddevelopment, and technology innovation

enable future job opportunities. Additionally,in 2020.

strategies. Being digitally powered andthe HP Degree Assistance Program provides

data enabled supports the company’s

funding to more than 500 employees

We continued to develop the futuretransformation strategy.

worldwide each year to invest in and transformthe United States.

Personalized development
Employees participate in a wide range
of development opportunities, including
virtual, social, self-directed, mentoring,coaching, and where safely permissible,
face-to-face and external development.
We offer a variety of collaborative learning
experiences, connection to a networkof subject matter experts, and a social
learning platform that enables employees tointegrate development into daily routines.
In 2020, 98% of employees participated inlearning and development activities, andwe estimate that employees (on average)
spent more than 32 hours 8 participating indevelopment activities through the year.
The 2020 VIA survey revealed that 83% of
employees agree that HP actively supports
their learning and development.

60

HP 2020 SUSTAINABLE IMPACT REPORT

we also launched Manager Connection,a new virtual development series, focusedon building skills in remote leadership,
operational excellence, and business acumen.
More than 5,000 managers participatedleadership pipeline by investing in emerging

69% of senior executive roles were filled bytheir careers through higher education.

and underrepresented talent through formal
programs, mentoring, and sponsorship.
Our programs focus on team development,

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Sustainable Impact

Footprint

We continue to emphasize the connection
between performance management andcareer development to managers andemployees, and the 2020 VIA survey

Integrity and human rights

Supply chain responsibility

Compensation
and benefits

highlighted that 84% of respondents

HP offers a comprehensive Total Rewards

believe they have what they need to build

package that is both performance based andnew skills and/or stretch beyond theirmarket competitive. Total Rewards includes

current capabilities.

salaries, bonuses, incentive programs, anda range of benefits designed to meet our

Performance management
and feedback

employees’ diverse needs while enhancing

HP has a strong feedback-based approach

Valuing and rewarding employees drives

to performance management. In the lastyear, 99% of eligible employees received
multidimensional and objective-based
performance evaluations. The 2020 VIA
survey highlighted that 85% of employees
believe they receive feedback throughout
the year that allows them to improvetheir performance.
In 2020, HP launched a new Ongoing
Conversation Tool for managers to increase
the frequency and quality of performanceand development conversations. The
outcomes of these interactions arereflected in employees’ individual annual
development plans, and result in ongoingdevelopment experiences, stretch projects,
and advancement to new roles.

their wellbeing and that of their families.

higher engagement and better performanceand helps us attract and retain top talent.
Compensation and benefits are reviewed
periodically for market competitiveness.

designed to enhance physical, financial, andemotional wellbeing for all of our employees
around the world. Other benefit programsvary by country to reflect local market
practice and employee needs. Depending on
location, these may include:

equitably is core to who we are.
It also benefits our business,by helping HP attract and retain
brilliant people in a fiercelycompetitive market for talent. We
believe people should be paid forwhat they do and how they do it,
regardless of their gender, race,or other personal characteristics.
Learn more about our approachand performance.

Health and safety
We strive to keep our employees safe andhealthy so they can do their best work. Our
environmental, health, and safety (EHS)
leadership team uses our global injury
and illness reporting system to assess
trends regionally and worldwide as a partof quarterly reviews. We have internal
targets to keep lost workday case rates
below 0.5 and recordable incidence rates

targets annually.

The HR and Compensation Committee

Supervisors of employees injured at workdischarges the HP Board of Directors
responsibilities related to the compensationof our executives and directors and provides

plans and benefits programs. See page 58 of
the HP 2021 Proxy Statement for detail.
In accordance with U.S. Securities andExchange Commission (SEC) rules, werecently reported our CEO pay ratio
for fiscal year 2020. Our CEO’s annual• Flexible work arrangements

total compensation for fiscal 2020 was• Other benefits

Proxy Statement.

Executive compensation• Discount programs• Stock purchase plan

more detail, see page 70 of the HP 2021

Managers assess progress against thosestructure, including our equity compensation

disability)

resulting in a CEO pay ratio of 141:1. For

under 1.0 (see definitions of these rates).

• Healthcare benefits• Insurance protections (e.g., life andAppendix

Treating HP employees fairly andgeneral oversight of our compensation

parental leaves, etc.)

HP 2020 SUSTAINABLE IMPACT REPORT

HP is committed to
pay equity• Retirement and savings plans• Wellness programs

Products and solutions

annual total compensation was $88,448,

HP sponsors a global wellness program• Time-off programs (vacation, holidays,

61

Operations$12,479,815. Our median employee’s

are required to complete injury and illness
investigations for all reportable incidents
and work with EHS points of contact toassess serious or complex cases.
To help keep our employees safe during
the COVID-19 pandemic, we created a wide
range of guidance documents, requirements,
and training around social distancing,cleaning stations, site protocols, and othertopics. We required employees to reportpotential exposures or positive tests to theirsupervisor and each case was tracked using
a new online system. Exposed employees
were requested to quarantine following
exposure, and processes were established
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Sustainable Impact

Footprint

Integrity and human rights

cleansing. To support our employees who

Wellbeingtransitioned to working from home, we

The physical health, financial wellbeing,

for contact tracing, follow-up, and HP site

offered ergonomic assessments, training,and grants to spend on a new chairor monitor.

Supply chain responsibility

and life balance of our employees is vitalto HP’s success. In 2020, we adaptedand expanded our programs to serve the

In 2020, we achieved a global lost workday
case rate of 0.06 and a recordable incidence
rate of 0.10, compared to 2019 average
9

rates (the most recent data available) of 0.07
and 0.10, respectively, in the U.S. Computerand Peripheral Equipment Manufacturingindustry (NAICS Code 33411).
Our manufacturing facilities continue
to represent our most significant healthand safety risks, due to higher potential
exposure to chemicals and machineryrelated hazards. While injury rates continue
to be low, managing and reducing risks
at these plants remains a focus. We have
implemented programs to address common
risks such as ergonomic issues, slips,
and falls. We also address the safety of
employees when they are working beyond
our facilities, such as customer service
agents visiting customer sites, for whom
we develop training and related testing on
issues such as vehicle and back safety.
See more information about ourenvironmental, health, and safety
management system.
See Data.

needs of our workforce during the

Operations

Employers list for 2020—a significant
rise compared with 2019. The list is basedon a survey of 160,000 full-time andpart-time workers from 58 countries.

as well as enhanced benefits and resources
to support wellbeing. This included sessions
that focused on mental fitness, healthy
sleep, and mindfulness. Beyond COVID-19related and wellbeing webinars and forums,
we offered family movie nights, a global
dance party with a DJ, fitness and danceclasses, virtual volunteering opportunities,
and much more.

Physical health• From March 20, 2020, we have offeredvirtual office hours by webinar on
COVID-19 information with HP’s Global
Medical Director and other doctors weekly
or biweekly.
• As part of our Global Wellness Challenge(GWC) held in April and May, 59% of ouremployees around the world, including
75% of our U.S. workforce, enrolled in the
Virgin Pulse platform, through which we
provide access to digital coaching and acontinued to encourage healthy behaviors

wide range of health and wellbeing content.
• During the GWC, we recorded 4.75 billion

progress tracking, fun challenges, andemployee steps through our Well Beyond

incentives. Depending on location, U.S.

platform worldwide, equivalent to 7,220

employees and spouses/domestic partners

daily steps per participant.

can each receive incentives of up to $550 ayear for activities such as completing awellness assessment or making a tobaccofree pledge. As of October 2020, 74.5% ofeligible employees in the United States, and56.6% worldwide, had enrolled in the Well
Beyond program.

the prior 30-day period.

Life balance• We continued to offer our digital sleep
therapy tool and mindfulness initiatives.
as our “Take Time for You” campaign.

Our Well Beyond wellbeing program
through regular communications, voluntary

plans rose by about 840% compared to• We introduced additional measures such

the COVID-19 pandemic.

programs, activities, and virtual gatherings,

Appendix

contributions to their 401(k) retirement

HP’s wellbeing measures helped secure
the 17th spot in the Forbes World’s Best

unprecedented challenges presented byThrough HP Spirit, we offered an array of

Products and solutions

Financial wellness• We offered a new webinar focused on
financial stability in a time of crisis.
• Nearly 1,200 employees in the UnitedStates attended our $ave Beyond live
workshops, available for a month. The

Launched in June, it offered counselingresources and events, shared employee
stories, and spotlighted mental healthresources. Building on the campaign, we
have further incorporated mental healthinto our wellbeing program, including by
highlighting World Suicide Prevention Day
and World Mental Health Day.
• Recognizing employees’ caregiving
challenges, we offered listening sessions
to discover what HP could do to help.
We provided support to caregivers,
including an app with useful resources
and functionality, webinars on parenting
resilience, a homework club, and online
physical education classes for kids.
• To help families learn and play at home,
we partnered with leading education
brands and artists to create Print, Playand Learn, providing over 250 pieces offree printable content.
Based on the success of our expanded
programs, we plan to continue some ofthese initiatives in 2021 and beyond.

number of employees who increased62

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Our facilities
At our 168 sites in 59 countries around theinvestigate all allegations that our facilities

All new build-outs target the LEED v4 Goldas LEED certification, renewable energy,

world, we are taking action to reduce ourfailed to comply with applicable laws andStandard or a local equivalent such as

electric vehicle charging stations, andgreenhouse gas (GHG) emissions, energy

take corrective action when needed.

BREEAM as the basis for design. In support ofwater efficiency.

and water withdrawal, and waste generation.
While GHG emissions associated with HP’s
operations represent just 1% of our overall
carbon footprint, it is the area where wehave the greatest control and influence,and therefore the greatest ability to make
immediate impact. By modeling sustainable
operations, we also demonstrate our valuesin action, and highlight industry-leading
practices as an example to employees,
customers, suppliers, visitors, and others.

Every year, we perform risk assessments
at all of our chemical-intensive andmanufacturing sites. Internal audits are
conducted annually at complex locations.1
During 2020, all nine HP manufacturing sites
were audited through either on-site visits by
HP EHS auditors or self-audits. Management
reviews the findings of all audits, and any

HP owns and leases facilities around theworld. Our Environmental, Health, andSafety (EHS) Policy and EHS management
system (which apply to all HP employees andcontractors and all operational sites) help
us to manage our environmental impact,

an integrated design process that covers key
principles ranging from energy use, indoor
air quality, water withdrawal, and waste
recycling, to smart building technology andthe user experience.

our EHS management system aligns with
the American National Standards InstituteANSI Z10 standard and the International
Organization for Standardization (ISO)
14001 standard. We hire and train safety
professionals to implement procedures
for reviewing new and ongoing workplace

HP also factors environmental considerations

health and safety hazards, and incorporate

into decisions to lease new sites. Throughnewly identified hazards periodically into ourour HP Energy and Sustainability Survey,

EHS management system.

management and green building
certifications at HP owned and leased

we ask prospective landlords to provide
information on features and amenities such

facilities worldwide. As of the end of 2020,21 facilities (including all HP manufacturing
sites) were certified to ISO 14001 (themost recent version), with 17 as part of our

Supervisors are required to ensure thatall HP work-related health and safetyincidents are investigated and that issues

HP locations with green
building certifications

are addressed. When an injury occurs, we
identify the root cause and implement
solutions to address the core issues.

global ISO 14001 certificate. As of the end

Employees receive guidance to identify

of 2020, seven facilities (including 29% of

and report hazards, and channels exist for

HP manufacturing sites) were certified to

employees to report hazards outside of their

ISO 45001/OHSAS 18001 for occupational

immediate control, for subsequent action

health and safety.

by facility teams. We ensure our employees

As of October 31, 2020, 21 sites had achieved

toward our goals and adherence to internal

LEED or BREEAM certifications for building,standards, and document compliance with

two locations had achieved SITES certification,

all applicable laws and regulations. We

and one site had achieved TRUE certification.

HP 2020 SUSTAINABLE IMPACT REPORT

project managers. This provides guidance on

To drive improvement in health and safety,

are developed.

improve worker safety, verify progress

63

Green and Smart Construction Playbook for

deficiencies are identified and action plans

When feasible, we pursue environmental

Environmental,
health, and safety
management

these objectives, HP has developed the HP

feel empowered to remove themselves fromsituations they believe are unsafe.
SITES for landscaping
TRUE zero waste

LEED/BREEAM for building

To continually develop our global EHS
management system, we engage with and

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Appendixseek input from safety professionals,

In 2020, more than 2,200 employees

management teams, and partners across HP.

and agency contractors took part in 203

on-site cafeteria and catering vendors to

replaced by a new goal, once validated by

All locations must proactively implement

instructor-led courses and over 22,200

offer more reusable options for supplies

the Science Based Targets initiative, which

company-wide health and safety standards.

enrolled in web-based EHS training. Ourwith the goal of reducing waste fromsupports our broader goal to achieve carbon

These specify that any new equipment andtraining includes information about general

single-use plastics across the company.

neutral HP operations by 2025.

chemicals, along with any changes to theworkplace issues, as well as targeted

For example, we eliminated single-use

work environment, are reviewed for safety

information for specific roles.

plastic beverage containers and plastic

and environmental issues, and any issues
addressed accordingly.
All HP facilities have assigned technical EHS
personnel, and our global EHS team provides
guidance and oversight. Joint managementworker health and safety committees exist insome locations, and we regularly discuss
relevant policies, processes, and regulatorycompliance with employees.

Promoting a cultureof environmental
responsibility
Our employees worldwide make a vital
contribution to improving our environmental
performance and to supporting corporate
efforts to tackle global issues. Employee
engagement initiatives enable HP’s global
workforce to directly contribute to progresson our Sustainable Impact goals and vision.

About ouroperational data

• Northwest Earth Institute EcoChallenge:
More than 2,000 HP employees from 51

All environmental data reported insites took part in this three-week personal

this section refers to HP operations

sustainability challenge. Out of nearly 470

through October 31, 2020. At thatcompeting teams worldwide (from HP andtime, we owned or leased 168 sites

other organizations), five HP sites earnedin 59 countries. HP directly tracked

the top spots.

data for 2020 from invoices and64

For example:• Earth Day: More than 500 employees• Prior to COVID-19, we worked with our

Products and solutions

straws and utensils at our Boise, Houston,and Palo Alto campuses.

Greenhouse gas
emissions2

Most of our GHG emissions from operations
are related to the energy used to power ourfacilities. To save money, drive progress
toward our goals, and reduce our climate

GHG emissions intensity equaled 3.0 tonnesof CO2e per $ million of net revenue in 2020,
a 19% reduction from 2019. While we did not
implement significant capital energy
efficiency projects in 2020 due to COVID-19,
we achieved substantial GHG emissions
reductions by adjusting temperature andlighting settings for unoccupancy at sites
closed due to the pandemic. We also
increased purchases of renewable energy
attributes during the year, which further
decreased our net GHG emissions.

impacts, we:
GREENHOUSE GAS EMISSIONS• Aggressively reduce energy

REDUC TION GOAL

consumption through optimization

Reduce Scope 1 and Scope 2 GHG emissions

and efficiency projects.

from global operations by 60% by 2025,• Increase on-site generation ofrenewable power.
• Procure off-site renewable power,
including renewable energy credits (RECs),
utility supplier green power options, andpower purchase agreements (PPAs).

other documents representing

participated in zero waste-focused movie

95% of total electricity use, 89%

screenings and circular economy discussionof total natural gas use, 92% ofgroups, which were held virtually due tototal water withdrawal, 81% of

COVID-19. Our #ReduceReuseReinvent

nonhazardous waste, and 100%emissions during 2020. This 56% decreasecampaign generated over 11,000 employee

of total hazardous waste.

compared to 2015 makes progress towardpledges and interactions.

our science-based goal of a 60% reduction

HP 2020 SUSTAINABLE IMPACT REPORTby 2025. Moving forward, this will be

Our global operations produced 171,000

compared to 2015*
PROGRESS IN 2020
HP’s global operations produced 171,000 tonnesof Scope 1 and Scope 2 CO2e emissions

56%

less than our 2015 baseline

tonnes of Scope 1 and Scope 2 CO2e
* Moving forward, this will be replaced by a new goal, once

validated by the Science Based Targets initiative, which
supports our broader goal to achieve carbon neutral
HP operations by 2025.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Operations

tonnes CO2e108300,000

6
200,000
4
100,000

Sites use our HP EcoChampions

the site offset the remaining 23% of GHG

practices. The Playbook includes
training modules with step-bystep guidelines to strengthen
performance in areas such asenergy efficiency, water efficiency(added in 2020), and waste

By 2025, we aim to use 100% renewablenational government. After reducing GHG
emissions by 77% through energy efficiency,

globally (95.9% wind, 3.6% solar, and 0.5%

Learn more about how we are reducing GHG

our global electricity consumption, comparedemissions across our value chain in Supply

to 43% in 2019. Sources of renewablechain responsibility: Environmental impact

electricity in 2020 included RECs and IRECs

and Products and solutions.

(88.3%), direct purchases (10.1%), andhydro). Renewables accounted for 51% of

renewable energy generated on-site andon-site PPAs (1.6%). Through these0

Americas
Europe, Middle East, and Africa
Asia Pacific and Japan
GHG emissions intensity (tonnes CO2e/$ millionof net revenue) *purchases, we once again achieved ourEnergy use from operations*objective to use 100% renewable electricity

MWh

For most of 2020, our non-critical buildings
were closed due to COVID-19, and access
restrictions prevented us from implementing* Historical emissions-intensity values were calculated using

many energy conservation projects. Our

HP’s annual revenue as characterized in financial reporting
and Scope 1 and Scope 2 GHG emissions.

teams ensured these buildings were set forunoccupancy, using emergency lighting andsetting broader temperature ranges thanSee our full carbon footprint for 2016–2020,

when in normal use. We also confirmed that

HP carbon accounting manual, and HP CDP

sites will be compliant with HP temperature

Climate response.

set points once they are again occupied.

in the United States and helped to advance

1,000,000

20

800,000

16

600,000

12

400,000

8

200,000

4

0

0

the global market for renewables.

Although capital projects were curtailed in

Energy use is a significant operating expense

operational and efficiency upgrades whenfor HP and the main driver of our climate

replacing equipment remains the same. In

impact from operations. Our operations

2021, we are implementing energy-saving

consumed 604,901 MWh of energy in 2020,

opportunities such as retro commissioning

9% less than in 2019. Global electricity use

projects, chiller plant optimizations, smart

decreased by 9% compared to 2019. Energy

building retrofits, use of digital lighting

intensity equaled 10.7 MWh per $ million ofcontrols, and heating, ventilation, and air

net revenue in 2020, 5% less than in 2019.

conditioning (HVAC) system replacements.

65

HP 2020 SUSTAINABLE IMPACT REPORT

2020 due to the pandemic, our focus on

RENEWABLE ELEC TRICIT Y GOAL
Use 100% renewable electricity in ouroperations by 2025*
PROGRESS IN 2020
HP’s global operations procured andgenerated 243,661 MWh of renewable2016 2017 2018 2019 2020

Energy efficiency

In 2020, we procured and generated

original amount.

reduction (also added in 2020).

2015 2016 2017 2018 2019 2020

electricity to power our global operations.
243,661 MWh of renewable electricity

emissions plus an additional 20% of the

MWh/$ million of net revenue***

0

2

Carbon Neutral Plus certification from the

Playbook to help implement strong
tonnes CO2e/$ million of net revenue*

400,000

Training and engagementon sustainable operations

Appendix

Renewable energy

In 2020, our site in Costa Rica received the

Scope 1 and Scope 2
GHG emissions from operations

Products and solutions

Stationary combustion (natural gas and diesel)
Electricity **Energy intensity (MWh/$ million of net revenue) **** District cooling and heating (purchased) is less than

1% of total so is not visible on the graph. Data are
included in the Data section.
** Includes purchased electricity and electricity generated

electricity and attributes, equivalent to51%

of our global electricity consumption* Updated from our prior goal to use 60% renewableelectricity in our operations by 2025 and achieve 100%by 2035.

on-site.
*** Historical energy-intensity values were calculatedusing HP’s annual revenue as characterized in financial
reporting and direct and indirect energy use.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Building on previous renewable energy
initiatives, including our solar-covered roofat our Palo Alto headquarters, we signed two

Integrity and human rights

Supply chain responsibility

Business travel, commuting,and auto fleet

on-site solar PPAs in 2020. The first, at our

Operations

Water

Palo Alto. Car sharing decreases the need

Water withdrawal associated with ourfor employees to own a vehicle. HP is
HP FLEET GHG EMISSIONS

one of 10 founding members of EV100, a

provide approximately 495 MWh per year.

REDUC TION GOAL

Climate Group initiative launched in 2017 to

The second, at our manufacturing site in

Reduce GHG emissions from HP owned

accelerate adoption of electric vehicles (EVs)Penang, Malaysia, will provide approximately

or leased auto fleet vehicles by 25%

worldwide. We have committed to install EV

site’s annual electricity use.
To help drive further action across ourindustry and the private sector, we are partof several global and national coalitions:• In early 2019, we were among thefirst companies to sign the Renewable
Thermal Energy Buyers’ Statement.
• In 2018, we became one of the largest
green power users among technology

by 2025, compared to 2015
PROGRESS IN 2020
HP’s auto fleet produced 24,000 tonnesof CO2e emissions

27%

less than our 2015 baseline
HP ELEC TRIC VEHICLE FLEET GOAL
Achieve a 100% electric company
vehicle fleet by 2030

the U.S. EPA’s Green Power Partnership
Program.
• In 2016, we joined RE100 led by The
Climate Group.
• In 2015, we signed the Corporate
Renewable Energy Buyers’ Principles.

In 2020, employee business travel generated
20,000 tonnes of CO2e emissions, down 71%
from 2019. Commuting generated 100,000
tonnes of CO2e emissions, 50% less than theprior year. Our company fleet accounted for
24,000 tonnes of CO2e emissions, down 27%
2015. Performance in all of these areas was#16

impacted by travel restrictions related toon the Green Power Partnership Top 30
Tech & Telecom list (as of April 2021)

To decrease emissions, we provide

COVID-19.

employees low-impact travel choices
through collaboration with travel providers,planning tools, and transportation

HP 2020 SUSTAINABLE IMPACT REPORTby 2040.
In 2020, we offered EV infrastructure at
34% of 83 target sites, including Barcelona,operations makes up 2% of our total water
footprint. This is roughly evenly split
between direct withdrawal as described inthis section (mainly for use in buildings,
cooling, landscaping, and production ofhigh-purity water for manufacturing) andindirect withdrawal associated withgeneration of the electricity we use in
our facilities.

Spain; Geneva, Switzerland; Palo Alto,
California; and Houston, Texas. This included
11 new EV charging stations installed during
the year. Wherever feasible, we require
new building constructions and leases toinclude EV infrastructure. Although we had
European locations in Belgium, France, thecompared to 2019 and also 27% less than in66

infrastructure at all feasible sites worldwide

planned to launch EV fleet pilots at fiveand telecommunications partners within

Appendix

share program at our headquarters inalternatives such as the Zipcar vehicle

manufacturing site in Corvallis, Oregon, will

4,000 MWh per year, equivalent to 9% of the

Products and solutions

Netherlands, and Spain in early 2020, wedelayed that initiative due to COVID-19.
We started our first EV fleet pilot in the
Netherlands in October 2020, and anotherone in Belgium in January 2021. We plan
to launch additional EV pilots during 2021,
including in the United States and Canada.

WATER WITHDR AWAL GOAL
Reduce potable water withdrawal inglobal operations by 35% by 2025,
compared to 2015, focusing on high-risk sites
PROGRESS IN 2020
HP withdrew 2,327,000 cubic metersof potable water across global operationsin 2020

27%

less than in 2015, and focused reduction
efforts on high-risk sites (see water-saving
projects completed during 2020)

We also introduced a hybrid as our default
fleet vehicle in the United States, which will
decrease related GHG emissions significantly.

In 2020, we consumed 2,597,000 cubic
meters of water overall, an 11% decrease
compared to 2019. This was due primarily
to reduced occupancy at sites globally asa result of COVID-19, as well as decreased
production volumes at some locations.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Water withdrawal intensity per $ million of

Water-saving projects completed during

net revenue decreased by 8% between 20192020 included:

Supply chain responsibility

Operations

Products and solutions

Water withdrawal*

Water withdrawal
by source, 2020*

cubic metersand 2020.

• Barcelona, Spain: Our sustainable
landscaping project will save 6,700 cubic

our facilities, we employ capital practices,meters of irrigation water on a yearlysustainable landscaping, infrastructurebasis. This builds on our programs in

upgrades, leak monitoring and detection,

Boise, Idaho (the first USGBC Sustainable

and greywater reuse. At some locations,

SITES certified campus globally, in

we also reduce our dependency on potable2017), and Corvallis, Oregon (the second

water by utilizing alternative sources,

corporate campus worldwide to achieve

including rain water and reclaimed water.

USGBC Sustainable SITES Initiative v2, in

We use the World Resources Institute (WRI)
Aqueduct Water Risk Atlas tool to assess
the risk of sites and prioritize reductions inwater-stressed locations. Using this tool, we
assessed 182 HP facilities as part of our risk
modeling for 2020. Fifty-one of the facilities
assessed (28% of the total) fall within thehigh-risk category for water stress. Those
locations consumed 295,000 cubic metersof water during 2020, 11% of our global total
and down 1% from the prior year.

percentage of total

4,000,000

80

3,000,000

60

2,000,000

40
municipal water

1,000,000

202019). We also installed a new rain water
capture system for irrigation usage aspart of our LEED v4 Gold project. This0

cubic meters/$ million of net revenue

To decrease and recycle water used at

Appendix02016 2017 2018 2019 2020

10.4%
Wastewater fromanother organization**

0.8%
Well water***

88.8%
Municipal water

will save 1,000 cubic meters of water
annually, which we plan to use for
irrigation and bathrooms.
• Europe, Middle East, and Africa region:
We expanded our smart monitoring andleak detection program to HP facilities inBarcelona, Amsterdam, and Sofia.
• Corvallis, Oregon: We expanded ourAmericas
Europe, Middle East, and Africa
Asia Pacific and Japan
Water withdrawal intensity(cubic meters/$ million of net revenue) ***	H P reports all water withdrawal as consumed.

* Direct use of surface water is insignificant and notincluded in data reported. Rain water is about 0.03% of
total so is not visible on the graph.
** NEWater: Ultra-purified wastewater used in

manufacturing operations in Singapore.
*** This category includes groundwater.

** H istorical withdrawal-intensity values were calculatedusing HP’s annual revenue as characterized in financial
reporting and water withdrawal.

weather tracking irrigation schedulingto prevent unauthorized discharges ofchemicals to our facility wastewaterHP reused 269,000 cubic meters of water3

to our Corvallis site. The WeatherTrak

globally during 2020 for landscaping, indoor

system optimizes irrigation based on

Wastewater

systems, and ensure that these sites do notplumbing fixtures, and as process water.

weather data, adjusting schedules to

Wastewater is not a significant environmental

This was equivalent to 10% of total water

minimize water use by supplementing

risk at HP’s operations. Our imaging andwater or to groundwater.

withdrawal. The company also captured andrainfall. At Corvallis, this project will saveprinting product manufacturing facilities

used 1,000 cubic meters of rain water for

18,000 cubic meters of water annually.

generate process effluents that are pre-cooling towers during the year.

See detailed data for 2016–2020, theHP water accounting manual, and our
CDP Water Security submission.

67

HP 2020 SUSTAINABLE IMPACT REPORT

discharge wastewater directly to surface

treated, strictly monitored, and discharged
under government-issued permits tomunicipal wastewater plants for further
treatment. We implement procedures

WWW.HP.COM/SUSTAINABLEIMPACT

Footprint

Integrity and human rights

Wastelowered our global diversion rate from

Although our facilities do not generate large

equipment when possible, or recycle it

Supply chain responsibilityof “reduce, reuse, and recycle” that supports
our company-wide shift toward a circular
economy. HP generated 14,200 tonnes ofnonhazardous waste in 2020, 4 as well as

responsibly through the same programs weoffer customers. See Product repair, reuse,

percentage of total

400 tonnes of used electronic equipment
recovered from HP operations. This data
is not comparable to the data reported for2017 and 2018, since it is based on an

the first technology campus in the state andupdated methodology.

Reach zero waste in HP operations by 2025

5

centralized trash collection, which has
removed deskside bins at 44 campuses

PROGRESS IN 2020

worldwide. We have also added recycling

In 2020, we achieved an

and composting at more locations. This

85.2%

led to a 15–30% reduction in recycling

landfill diversion rate globally

contamination and an increase in employee
awareness about sorting properly. We also

Our goal is to achieve zero waste in HP

The main hazardous waste we generate isoperations by 2025. In 2020, we achieved

liquid from ink manufacturing facilities.

an 85.2% landfill diversion rate globally,

These manufacturing sites prioritize waste

and only use disposal as a last resort. The

management options with low

COVID-19 pandemic adversely impacted

environmental impacts and only use

waste management processes, which

disposal as a last resort. Although ink

HP 2020 SUSTAINABLE IMPACT REPORT

HP is conducting environmental

predecessor companies used chemicals

15%
Landfill
Re u se

3%
Used electronic equipment
recovered from HP operations

5%
Metalsand groundwater. We are also involvedin the cleanup of sites affected by the
improper disposal and recycling of HP’s

do

15%
Other

now known to have contaminated soil

wastes by third parties. HP is committed
13%
Packagingmaterials

to addressing these chemical releases andproactively works to implement a variety ofremediation activities in cooperation withregulatory agencies.

* HP sites report nonhazardous waste volumes anddisposition based on information provided by our waste
disposal vendors. For sites unable to directly track
nonhazardous waste, we estimate volumes and disposition
using intensity factors based on similar operations.

engaged employees in campaigns to reduce
single-use plastics and paper cups.

68

Release Inventory.

historic manufacturing activities of HP and
18%
Pallets

aims to change how materials flow throughIn 2019 and 2020, we implemented
ZERO WASTE GOAL

9%
Wasteto-energy

certification, a whole systems approach thatat additional campuses worldwide.

Environmental Protection Agency Toxics

current or former operating sites. Some

21%
Paper

the second globally to achieve Gold TRUE

society. We plan to pursue similar certifications

Appendixinvestigations and/or remediation at several

and recycling.
In 2017, our Palo Alto headquarters became

Products and solutions

See HP’s latest disclosure for the U.S.

Composition of nonhazardous waste
and used electronic equipment
recovered from HP operations, 2020*

91.8% in 2019. We reuse electronic

amounts of waste, we employ a global policy

Operationsrr
ec ycled 75%

Sustainable Impact

manufacturing is a source of hazardous
waste, Original HP Ink Cartridges used bycustomers and in our offices can be recycled
and are considered nonhazardous in many ofour major markets. We generated 6,060
tonnes of hazardous waste in 2020.
See detailed waste data for 2016–2020.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

AppendixCommunity giving and volunteerism
FOCUS AREAS *We aim to connect communities to greater

COMMUNIT Y GIVING GOAL
Contribute $100 million in HP Foundation

economic and social opportunity. We do
this by leveraging our technology, scope,and scale, together with strategic local
and international partnerships. We create
positive local impact in the communities

2

Technology-enablededucation andskills-building

Environmental
stewardship, resilience,and disaster recovery

where we live, work, and do business,

Inclusion andempowerment forunderrepresented andmarginalized people

through corporate contributions, the workof the HP Foundation,1 and employee giving

and employee community giving by 2025
(cumulative since the beginning of 2016)
PROGRESS THROUGH 2020
Reached$55.12and volunteerism. See HP’s Global Charitable

millionContributions Policy.

in HP Foundation and employee
community giving

In 2020, providing relief and support for
those affected by COVID-19 was a primary* SDG 3, Good health and well-being, was a significant focus in 2020 as well, due to the COVID-19 pandemic.

focus. HP donated $13.86 million in

HOW WE SUPPORT OUR COMMUNITIES

products during the year (see box on nextpage), and the HP Foundation announced
its contribution of $3 million in grants to
support communities impacted by COVID-19:$1 million to provide critical medical
supplies and $2 million for broader relief,
working with global and local partners toprioritize actions with the greatest impact.
The HP Foundation also expanded the HP
LIFE (Learning Initiative for Entrepreneurs)
program to reach students and learners
around the world who had their educations
interrupted by school closures and a lack ofCorporate giving$17.57 million
in 2020 (cashcontributions andproducts)

HP Foundation
giving$9.88 million in
2020, including$3.0 million in
grants to support
communities
impacted by
COVID-19

Employee giving$2.65 million
in 2020
HP Foundation
matched two-forone all employee
donations madebetween March 1
and October 31

Employeevolunteerism
127,000 hours
contributed by
6,650 employees
in 2020

HP Foundation
programs
HP LIFE: Learning andemployment opportunities
for aspiring entrepreneurs
To bridge the “digital divide” and build skills
for the future, the HP Foundation provides
core business and IT skills training free ofcharge for start-ups, students, and small
businesses through HP LIFE. The program
offers global access to 32 free courses inseven languages, available online, offline,

access to technology (see right).

and in person, when it’s safe to do so.

See also HP’s response to COVID-19 andThis has been a pivotal year for HP LIFE:

Global education programs.

• In 2020, 155,000 new users enrolled, up
more than 210% from the prior year. The

69

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Product donations to help bridge the education divide and support COVID-19 response
In 2020, HP donated $13.86 million in laptops, printers, displays, and paper to support education, small and midsize businesses, andhealthcare entities in underprivileged and underserved communities around the world. This included $3 million in laptops donated toschool districts, healthcare organizations, and homeless shelters across the United States.
HP also collaborated with the Global Business Coalition for Education and Comp-U-Dopt to provide equipment to students
impacted by school closures. Through August 2020, we donated $800,000 in technology and funding, which helped Comp-U-Dopt
improve technology access and education in Chicago, Dallas, and Houston. We distributed HP Chromebooks and learning packets
to Safe Horizon’s shelters, which support children living in eight domestic violence shelters across all five New York City boroughs.
Additionally, HP worked with the Oakland Unified School District to provide equipment, supplies, and HP Turn to Learn content tosupport remote teaching and learning.

Products and solutions

Appendix

HP is committed to enabling better
learning outcomes for 100 million
people by 2025, since the beginningof 2015, through application of ourtechnology, training, R&D, and financial
contributions. We invest in programs andprovide technology solutions that meetlearners where they are and take themwhere they want to go. See how our
products and partnerships are enabling
better learning outcomes.

To help accelerate COVID-19 drug and vaccine research, we deployed D300e BioPrinters in the United States and Europe. We also
provided $500,000 in commercial printers to healthcare organizations across the United States assisting with the pandemic response.

Bringing HP LIFE to Romania,
Hungary, and Bulgaria
In Romania, more than 66,000 students

program enrolled nearly 950,000 new HP

We partner with world-class organizations

LIFE users from 2012 through 2020.

to expand the impact of HP LIFE. In 2020,• We increased outreach to bring HP LIFE

we formed a new partnership with the Junior

free courses to learners everywhere,

Achievement organization to develop HP

both entrepreneurs and students. This

LIFE online and “off platform”—see right forincluded college students who had theirfurther detail.

education interrupted by the pandemic;
we partnered with the City University of

See HP LIFE success stories.

• In October 2020, we enhanced the HP LIFE
online platform with a new user interface.
This creates a more effective learning
experience with improved responsiveness,a cleaner design, and powerful newfeatures. We also extended the program’s
reach through business initiatives such as
HP Online Teaching Assistant.

70

HP 2020 SUSTAINABLE IMPACT REPORT

enrolled in HP LIFE in 2020, which was

Expanding access tolearning in Mexico

with Junior Achievement. Students enrolled

In 2019, we launched three new HP LIFE
centers in Mexico, in collaboration with the
UN Women’s Second Chance Education

New York to make HP LIFE available to its
500,000 students across 25 campuses.

Supporting
learners globallyprogram and the BHP Foundation. The

implemented at 1,200 high schools and 200
universities during the year in partnershipin Junior Achievement entrepreneurshipcompetitions have also had access to online
mentoring sessions with HP volunteers,
receiving feedback and support on businessplans and piloting.

HP LIFE GOAL

centers provide digital classrooms withDuring 2020, Junior Achievement in Hungary

Enroll 1 million HP LIFE users

access to free online entrepreneurial learning

between 2016 and 2025

and Bulgaria started translating HP LIFE

courses for women. Although impacted bycourses to deliver in those countries. HP LIFE

COVID-19, our partnership with UN Womenand Junior Achievement plan to expand thisaims to empower up to 6,000 women frominitiative to additional locations in 2021.

PROGRESS THROUGH 2020
Enrolled

370,000

launch through 2021. Watch video.

since 2016

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

BeChangeMaker: Empoweringsocial entrepreneurs globally
In partnership with WorldSkills International,
HP LIFE hosts an annual BeChangeMaker
business pitch competition. Teams use HP
LIFE courses and webinars to generate social
venture ideas related to the UN Sustainable
Development Goals, create a viablebusiness model, and pitch their concept to
HP employees who serve as mentors andjudges. In 2020, a record 790 teams of social
entrepreneurs applied, up from 270 teams

Supply chain responsibility

Integrity and human rights

Operations

volunteer time per month. In addition, HP’s

We also held a special cash match forresponse efforts for the California wildfires,

Time Off Community Support Grant allows

employee donations to employee-selected

the Australian wildfires, the earthquake inemployees to apply for a week of paidcharities that advocate for racial justice.

Puerto Rico, flooding in Indonesia, the Taal

volunteer time to support more intensive

Employee donations and the HP Foundation

Volcano eruption in the Philippines, theengagements and travel service projects.

match totaled $177,000.

40 Days of Doing GoodSee Data for detailed figures.

In 2020, more than 1,790 employees in

Volunteering spotlights

36 countries participated in HP’s annual

Even when balancing many aspects of life

explosion in Lebanon, and Hurricane Laura in
the United States. We worked with strategic
partners, including the American Red Cross,Feeding America, UNICEF, Save the Children,and the Information Technology Disaster

40 Days of Doing Good campaign.

Resource Center, to provide relief to speed

Employees volunteered 10,400 hours

recovery and reconnect vital networks.

to better manage diabetes. During the year,

EMPLOYEE VOLUNTEERING GOAL

we also launched a new regional program,Contribute 1.5 million employee

BeChangeMaker Africa, won by a teamvolunteering hours by 2025 (cumulative

refugees with jobs.

supporting 112 projects.

Through the HP Foundation Imagine Grants,
HP leaders and country managers have

The HP Foundation gave a $500,000
grant to the Equal Justice Initiative (EJI),
which works to challenge racial andeconomic injustice. The grant will
support EJI’s criminal justice initiatives
related to mental health, children
sentenced as adults, and wrongfulconvictions, and enable the organization
to expand and accelerate its efforts
through litigation campaigns.

since the beginning of 2016)
PROGRESS THROUGH 2020

556,000
employee volunteering hours

the discretion to allocate a cash grant toapproved organizations working to bringtechnology-related learning experiences
to underserved and underrepresented
communities. In 2020, we fulfilled $1.3 million
in Imagine Grants worldwide.

Employeevolunteerism
HP taps into the talents, passions, andThe HP Foundation complemented these

entrepreneurial spirit of employees toefforts with grants totaling $445,000

Disaster recovery
and resilience

make a difference in our communities. In

to support the work of education and2020, 6,650 employees contributed about

technology-related learning charities

127,000 hours to local volunteer efforts innominated by our employees.

HP, our employees, and the HP Foundation

HP employees are granted four hours paid

together provide financial support for

53 countries, with a value of $7.42 million.

during the pandemic, employees continued tosupport the 40 Days of Doing Good campaign
with a broad range of projects. For example:• In Japan, 74 HP employees volunteered

ReachedImagine Grants

Appendixand emergencies. In 2020, we supported

in 2019. The winning team pitched an ideawith an innovative idea to connect skilled

Products and solutions

3

more than 400 hours over three months
to help create audio books for children
with limited vision, in partnership with
Disability Impact Network.
• In India, HP employee Sumit Tiwary
developed an app that helps volunteers
coordinate efforts to support self-isolating
citizens in Bangalore. As of February 2021,
the volunteers had assisted about 42,000
people throughout the city.

Beginning in the early days of the
COVID-19 pandemic, we marshaled ourresources to make 3D-printed items
that would help prevent the spread of
infection. Our employee volunteers’
time was donated as well as thematerials needed to make hands-freedoor openers and other devices that
we gave to hospitals.

communities affected by natural disasters
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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

AppendixData
Our employees*
2019

2020

Women employees [% of total]
Worldwide

36.6%

36.9%

Women managers** [% of total]
Worldwide

2019

2020

U.S. employees, by ethnicity [% of total]

28.7%

29.7%

Global new hires, by gender [% of total]

World workforce (regular full time and part time) by age group, 2020

30 and under

31–50

51 and overBy job level

White

64.7%

63.1%

Executives*

0.0%

46.7%

53.3%

All minorities

27.2%

28.9%

Directors

0.2%

57.2%

42.6%

Black/African American

3.8%

4.0%

Managers**

0.7%

70.6%

28.7%

Hispanic/Latino

8.7%

9.3%

Professionals

13.4%

69.3%

17.3%

Other

33.7%

52.5%

13.8%

16.0%

65.8%

18.2%

Women

40.2%

35.8%

Asian

12.1%

12.9%

Men

57.1%

63.3%

Native American

0.5%

0.5%

Total

Not disclosed/available

2.7%

0.9%

Hawaiian/Pacific Islander

0.2%

0.1%

By function

Two or more races

1.9%

2.1%

Engineering

15.7%

65.1%

19.3%

Not disclosed/available

8.1%

8.0%

Sales

7.9%

69.0%

23.1%

Sales operations

23.9%

67.1%

9.0%

White

56.1%

58.7%

Services

16.5%

62.0%

21.5%

All minorities

40.1%

37.6%

Supply chain and operations

22.1%

63.4%

14.5%

Black/African American

4.8%

5.4%

Other

15.2%

68.7%

16.1%

Hispanic/Latino

12.7%

7.7%

16.0%

65.8%

18.2%

Asian

17.0%

20.0%

Global new hires in technical roles, by gender [% of total]
Women

32.3%

27.6%

Men

65.6%

71.7%

Not disclosed/available

2.1%

0.6%

U.S. new hires, by ethnicity [% of total]

Total* Based on business unit, this includes up to four levels from the CEO.
** This refers to people managers below a director level.

Native American

0.9%

0.8%

Hawaiian/Pacific Islander

0.3%

0.0%

Two or more races

4.3%

3.8%

Employees (regular full time and part time)by region and gender, 2020 *Not disclosed/available

3.8%

3.7%

* Employee data refers to regular full-time and part-time employees. Data is as of October 31 of the year reported.

Employees self-identify gender and race.
**Includes all management categories (supervisors, managers, directors, and executives).

Men

Women

Undeclared/
Unknown

Total

Americas11,0355,938

21

16,994

Asia Pacific and Japan

13,4158,134

22

21,571

Europe, Middle East, and Africa

7,276

4,546

128

11,950Total

31,726

18,618171

50,515* This table does not include 2,770 employees of certain majority-owned, consolidated subsidiaries, for which data

were not available.

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Sustainable Impact

Footprint

World workforce (regular full time and part time) by gender, 2020

Integrity and human rights

Men

Supply chain responsibility

Women

By job level

Employees by employment type(regular full time and part time)and gender, 2020 *Operations

Products and solutions

Appendix

Women

%

Men

%

Undeclared

%

Total

Executives*

70.1%

29.9%

Directors

67.7%

32.3%

Executives**

85

29.6%

201

70.0%

1

0.3%

287

Managers**

71.0%

29.0%

Directors

295

32.3%

616

67.5%

2

0.2%

913

Professionals

63.8%

36.2%

Managers***

1,273

29.0%

3,116

70.9%

5

0.1%

4,394

Other

56.3%

43.7%

Professionals

12,35035.6%

22,183

64.0%

138

0.4%

34,671

63.0%

37.0%

Other

4,284

43.5%

5,545

56.3%

25

0.3%

9,854

Subtotal

18,28736.5%

31,661

63.2%

171

0.3%

50,119Engineering

76.3%

23.7%

Sales

71.5%

28.5%

Executives**

1

50.0%

1

50.0%

0.0%

2

Sales operations

43.0%

57.0%

Directors

1

25.0%

3

75.0

0.0%

4

Services

69.7%

30.3%

Managers***

7

77.8%

2

22.2%

0.0%

9

Supply chain and operations

51.5%

48.5%

Professionals

297

83.7%

58

16.3%

0.0%

355

Other

48.2%

51.8%

Other

25

96.2%

1

3.8%

0.0%

26

63.0%

37.0%

Subtotal

331

83.6%

65

16.4%

0.0%

396

18,61836.9%

31,726

62.8%

0.3%

50,515Total
By function

Total* Based on business unit, this includes up to four levels from the CEO.
** This refers to people managers below a director level.

Full time

Part time

Total

171

* This table does not include 2,770 employees of certain majority-owned, consolidated subsidiaries, for which data was not available.
** Based on business unit, this includes up to four levels from the CEO.

Voluntary turnover rate

2020

Men

4.9%

Women

5.4%

Overall

5.1%

73

HP 2020 SUSTAINABLE IMPACT REPORT*** This refers to people managers below a director level.

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Sustainable Impact

Footprint

Health and safety

Integrity and human rights

Supply chain responsibility

2016

2017

2018

2019

2020

Global

0.16

0.08

0.09

0.08

0.06

Americas

0.12

0.11

0.16

0.15

0.09

Europe, Middle East, and Africa

0.36

0.13

0.12

0.06

0.11

Asia Pacific and Japan

0.06

0.03

0.02

0.04

0.00

Lost workday case rate *Leading causes of lost workdays [% of total]
Slips, trips, and falls

34%

32%

24%

16%

9%

Automobile accidents

26%

10%

20%

16%

25%

Struck by/against/cut by

22%

22%

25%

20%

18%

Ergonomics—materials handling

11%

21%

14%

22%

20%

Overexertion—not materials handling

3%

11%

2%

0%

18%

Other

4%

4%

15%

24%

10%

Global

0.22

0.17

0.23

0.21

0.10

Americas

0.23

0.30

0.33

0.33

0.19

Europe, Middle East, and Africa

0.43

0.18

0.52

0.34

0.14

Asia Pacific and Japan

0.07

0.06

0.03

0.04

0.01

Struck by/against/cut by

35%

33%

26%

30%

22%

Operations

Products and solutions

Appendix* Lost workday case rate is the number of work-related injuries that result in time away from work per 100 employees andcontractors that HP manages working a full year. Rates are calculated globally using Occupational Safety and HealthAdministration (OSHA) definitions for recordability and OSHA calculation methodologies. The figures are based on employees
working an average of 2,000 hours during a full year. The U.S. average in 2019 for the Computer and Peripheral Equipment
Manufacturing industry (NAICS #33411) was 0.07. Our data for 2016 are fiscal year. Data for 2017–2020 are calendar year.
** Recordable incidence rate is the number of all work-related injury cases requiring more than first aid per 100 employees andcontractors that HP manages. Rates are calculated globally using OSHA definitions for recordability and OSHA calculation
methodologies. The figures are based on employees working an average of 2,000 hours during a full year. The U.S. averagein 2019 for the Computer and Peripheral Equipment Manufacturing industry (NAICS #33411) was 0.10. Our data for 2016 arefiscal year. Data for 2017–2020 are calendar year.
*** Lost time injury severity rate is the number of days lost due to injury per 100 employees and contractors that HP manages.

Rates are calculated globally using OSHA definitions for recordability and OSHA calculation methodologies. The figures are
based on employees working an average of 2,000 hours during a full year. Data for 2016 are fiscal year. Data for 2017–2020
are calendar year.

Recordable incidence rate **Leading causes of recordable incidents(with and without lost time) [% of total]

Slips, trips, and falls

27%

33%

27%

19%

16%

Automobile accidents

13%

7%

13%

13%

22%

Ergonomics—materials handling

11%

12%

17%

21%

11%

Ergonomics—office environment

6%

3%

2%

4%

4%

Other

8%

12%

15%

13%

25%

Global

2.88

3.08

1.91

2.00

2.10

Americas

3.42

6.04

4.86

5.15

5.08

Europe, Middle East, and Africa

4.21

2.00

0.98

0.42

1.55

Asia Pacific and Japan

1.52

1.10

0.50

0.25

0.12

Lost time injury severity rate ***74

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Our facilities (also see Carbon footprint)*
Energy use [MWh]Energy intensity *** [MWh/$ million of net revenue]
Direct energy use in operations (corresponds
to Scope 1 emissions) **** [MWh]

2016

2017

2018

2019

2020

739,682

807,122758,898

663,374**

604,901
10.7
120,911

15.3

15.5

13

11.3**

155,682

165,138

164,075

133,851

2016

2017

2018

2019

2020

3,534,000

3,243,000

3,406,000

2,930,000

2,597,000

Municipal water

2,751,000

2,627,000

2,938,000

2,599,000

2,307,000

Wastewater from another organization†††725,000

533,000

407,000

301,000

269,000

Water withdrawal, by source †† [cubic meters](NEWater)Natural gas

154,822

162,716

161,653

131,551

117,945

Rain water

0

1,000

2,000

1,000

1,000

Americas124,601

129,715

122,564

113,385

106,738

Well water

58,00082,00059,00029,00020,000Europe, Middle East, and Africa

21,59629,44831,262

12,342

9,760

1,000

15,000

8,000

0

0

Asia Pacific and Japan

8,625

3,553

7,828

5,824

1,447

Reused treated sewage treatment plantwater^ [cubic meters]

Renewable (generated on-site)

134

960

1,731

1,536

1,525

Water withdrawal intensity^^ [cubic meters/$ million of net revenue]

73.3

62.3

58.3

49.8

45.9

Diesel/gas/oil/LPG*****

726

1,462

691

763

1,441

17.1%

12.2%

10.2%

10.4%

483,990

Recycled or reused water^^^[% of total water withdrawal]

25.5%

594,823

529,524**

Nonhazardous waste, by region^^^^ [tonnes]

27,80028,40030,70013,00014,200Americas15,90015,00012,300

7,000

7,100

Europe, Middle East, and Africa

8,000

8,400

5,800

3,900

4,800

Asia Pacific and Japan

3,900

5,000

12,600

2,100

2,300

28,40030,70013,00014,200Recycled

23,40026,80011,30010,700Landfilled

2,700

2,900

1,100

2,200

Waste-to-energy

2,300

1,000

600

1,300

1,100

1,300

400

400

Indirect energy use (corresponds to Scope 2
emissions) [MWh]Electricity (purchased)

584,000

641,983

584,000

638,023589,217525,299 **480,595

Americas301,000

260,392

229,653

217,727**

192,520

Europe, Middle East, and Africa

93,000149,301

132,578

101,580 **103,945

Asia Pacific and Japan

190,000

228,330

226,986

205,992**

184,130

4,000

231,526

255,797

231,561

239,571

0

0

0

0

0

18,00078,182

18,416

7,301

2,566

0

3,960

5,606

4,224

3,395

Americas

0

0

0

0

0

Europe, Middle East, and Africa

0

0

0

0

0

Asia Pacific and Japan

0

3,960

5,606

4,224

3,395

3,535,000

3,243,000

3,406,000

2,930,000

2,597,000

Global

90.1%

90.9%

90.9%

91.8%

85.2%

1,670,000

1,476,000

1,648,000

1,306,000

1,126,000

Americas

91.2%

91.6%

91.6%

91.2%

90.6%

297,000

319,000

307,000

277,000

252,000

Europe, Middle East, and Africa

85.4%

87.4%

87.4%

89.9%

71.5%

1,568,000

1,448,000

1,451,000

1,347,000

1,219,000

Asia Pacific and Japan

95.1%

94.6%

94.6%

96.9%

95.8%

Hazardous waste [tonnes]

5,560

5,410

7,620

4,660

6,060

Voluntary purchases of renewable energy †Voluntary purchases of no/low-carbon energy
Supplier-specific renewable energy
District cooling and heating (purchased)

Water withdrawal, by region [cubic meters]
Americas
Europe, Middle East, and Africa
Asia Pacific and Japan

Nonhazardous waste by type [tonnes]

Used electronic equipment recovered from
HP operations ‡ [tonnes]
Nonhazardous waste and used electronicequipment recovered from HP operations
landfill diversion rate [% of total produced]‡‡75

HP 2020 SUSTAINABLE IMPACT REPORT

Americas

1,600

1,750

990

1,100

1,180

Europe, Middle East, and Africa

2,370

2,280

1,090

1,570

2,010

Asia Pacific and Japan

1,590

1,380

5,540

1,990

2,870

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

2016

2017

2018

2019

2020

24

10

5

19

4

Americas

5

0

2

18

1

Europe, Middle East, and Africa

18

10

4

1

3

Asia Pacific and Japan

0

0

0

0

0

Number of violations of legal obligations/
regulations ‡‡‡‡

0

0

4

1

1

Fines/penalties related to the above [$]

$0

$0

$0

$0

$0

Ozone depletion potential of estimatedemissions ‡‡‡ [kg of CFC-11 equivalent]* See About our operational data.
** This data is restated compared to data reported in the HP 2019 Sustainable Impact Report, to correct double counting of a

portion of renewable energy with purchased electricity. This did not impact GHG emissions data or renewable energy accounting.
*** Fuel consumption from HP’s transportation fleet is not included in the Direct energy use in operations figures.
**** Diesel is mostly used at HP for testing generators. In limited cases, diesel is also used for long-term on-site energy

generation.
† Renewable energy and renewable energy credits, excluding renewable energy provided by default in the power grid.
†† “Water withdrawal” includes municipal water, wastewater from another organization, tanker water, rain water (beginning in2017), and well water. Direct use of surface water is insignificant and not included in data reported. Water withdrawal does
not include reused treated sewage treatment plant water.
††† NEWater is ultra-purified wastewater used in manufacturing operations in Singapore.
^

This water is used for landscaping and toilets.

^^

Historical water withdrawal intensity values were calculated using HP’s annual revenue as characterized in financial reporting
and water withdrawal.

^^^

This includes NEWater (ultra-purified wastewater used in manufacturing operations in Singapore) as well as recycled orreused water reported by sites globally. Grey water is included, rain water is not.

^^^^To provide additional transparency, this report presents used electronic equipment recovered from HP operations as aseparate category, beginning with data for 2017.

‡ We reuse electronic equipment when possible or recycle it responsibly through the same programs we offer customers.

See Product repair, reuse, and recycling.
‡‡ Includes all waste not sent to a municipal solid waste or recycling facility. This conservative approach classifies all waste

managed by our hazardous waste vendor as hazardous, unless we can definitively determine it to be nonhazardous.
‡‡‡ For 2016, we calculated ozone-depleting substances emissions by tracking sites that reported refrigerant replacement

due to leakage, and applied an intensity factor (based on those actual quantities) for nonreporting sites. For 2017, HP
transitioned to a system that tracks all refrigerant work orders company-wide, directly accounting for facilities’ refrigerantleakage and use and eliminating the need for extrapolation. We use various tools and sources for global warming potential
and ozone depletion values including the Greenhouse Gas Protocol’s GHG Emissions from Refrigeration and Air Conditioning
tool, IPCC Second Assessment Report (1995).

Operations

Products and solutions

AppendixCommunity giving and volunteerism
2016

2017

2018

2019

2020

$6.31

$7.60

$15.76$14.60$34.87Company cash contributions

$1.06

$0.55

$2.15

$2.89

$3.71

HP Foundation cash contributions

$1.93

$2.82

$4.34

$4.40

$9.88

Products**

$1.91

$0.73

$4.97

$1.88

$13.86

Services***

$1.41

$3.50

$4.30

$5.43

$7.42

Social investment [% of net earnings]

0.30%

0.30%

0.30%

0.46%

1.23%

U.S. employee contributions to Cash
Matching Program

$1.13

$1.70

$2.07

$2.13

$2.65

HP Foundation contributions to Cash
Matching Program$0.99 *

$1.66

$1.89

$1.96

$3.66

54,80089,500140,000

145,000

127,000

Social investment * [$ million]

Contributions to Cash Matching Program [$ million]

Employee volunteer hours* Social investments include all corporate giving made to nonprofit organizations from HP plus the valuation of employee

volunteer hours. Data excludes contributions to the HP Foundation and employee donations but includes HP’s matching
contributions and contributions from the HP Foundation to other organizations.
** Product donations are valued at the Internet list price. This is the price a customer would have paid to purchase the equipment

through the HP direct sales channel on the Internet at the time the grant was processed.
*** “Services” equals the valuation of HP employee volunteer hours. Valuation rates are based on CECP standards.

HP education programs and solutions
Students and adult learners benefiting fromHP’s education programs and solutions*
HP LIFE users enrolled **

2016

2017

2018

2019

2020

5,142,000

5,599,000

6,310,000

7,777,000

20,785,000

53,00056,00057,00049,000155,000* Data from 2016–2019 are revised to reflect amended program metrics and previously uncaptured historical data.
** HP LIFE users are also included in the overall students and adult learners data above.

‡‡‡‡This data represents safety or environmental violations from a federal or state agency.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Products and solutions
78 Advancing a circular and net zero carbon economy
96 Product responsibility
98 Social Impact
104 Products and solutions portfolio
113 Data77

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Sustainable Impact

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Advancing a circular and net zero carbon economy
We help our customers invent the future

plastic packaging to decreasing HP productdecouple business growth from resourcewith innovative products and services to2030 PRODUC TS AND PACK AGING

use greenhouse gas (GHG) emissions

consumption. By focusing on these areas, we

provide an increasingly circular experience.

CIRCUL ARIT Y GOAL

intensity and recycling hardware andwill continue to shrink our environmental

Reach

supplies—underpin these efforts.

footprint, support our customers to meet

Our vision is to become a fully circularcompany powered by service models, which
will affect every part of our business. To
minimize environmental impacts, we areworking toward reusing products and parts,

75%

Four key strategies (see graphic) guide ourefforts to transform business models andcircularity for products and packaging by 2030

their own sustainability goals, and realize
long-term sustainable impact.

1

using only recycled or renewable materials in
our products, and eliminating potentiallyharmful substances. We extend product life
through maintenance, upgrades, repair, andinnovative service-based business models.
At end of service, we strive to reuse or
recover all products. Underpinning these
efforts, we aspire to 100% use of renewableenergy and zero waste processes inmanufacturing.

Progress in 202041%
circular by weight2(this equals the sum of the three metrics below)

34,200of recycled content plastic used in HP products

product portfolio and work with suppliers

and packaging (4% of total materials use)

We apply rigorous circular design principles
to drive progress toward a circular and net
zero carbon economy through our portfolio

tonnesof recycled fiber in HP brand paper and packaging(11% of total materials use)

printing solutions, large format printing,248,300

and solutions. Far-reaching goals—from

Partnering to actively strengthen
the natural systems thatsustain life, with a focus on
tackling ocean plastic pollution
and protecting and restoring
global forests.

Designing products for long life,
oﬀering service-based solutions
that improve customer value anddecrease environmental impacts,
and recapturing products andmaterials at end of service forrepair, reuse, and recycling.

We have
shifted to asystemwhere we3

100,800of personal systems, home and officeindustrial graphics, and 3D printing products

Keep products andmaterials in use

tonnes

We will continue to innovate throughout ourand channel partners to increase circularity.

Regenerate
natural systems

increasing our use of postconsumer recycled

tonnescontent plastic and reducing single-use

of certified sustainably managed fiber in HP brand

Design out waste
and use materials
responsibly
Increasing materials eﬀiciency,
using more recycled content,
and replacing materials ofconcern.

Create a net zerocarbon future
Improving product energy
eﬀiciency to reduce customers’
energy consumption anddecrease product use carbon
and water footprints.

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Sustainable Impact

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See how HP is partnering to advancea more circular and inclusive economy
in Europe.

Integrity and human rights

Supply chain responsibility

Operations

To support HP’s efforts to become a more circular business, we assessed our
performance using the Ellen MacArthur Foundation (EMF) Circulytics tool in early2021. Developed by the EMF to accelerate the transition to the circular economy, it
is a comprehensive circularity measurement system for companies.

our Design for the Environment program
to formally consider factors impacting
sustainability performance throughout the
product design and development phases.
We currently call this program Design for
Circularity to reflect how we are designing
products and business processes for acircular economy.
We use a science-based approach toevaluate our products, identify and prioritize
improvement opportunities, and set goals.

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HP 2020 SUSTAINABLE IMPACT REPORT

technologies are driving an analog-to-digital
shift. These technologies can enable costand waste and enable companies to engage

corporate-level enablers that prepare an organization for transition to a morewith customers in new and exciting ways,

circular approach, such as strategy and planning, innovation, engagement, andincluding through customized and quicker-

operations, as well as outcomes in areas such as products and materials, services,to-market products.
Our industrial graphics solutions deliverof focus. We plan to repeat the analysis annually to inform our approach and help
drive progress.

benefits to customers in the publishing,packaging, and labeling sectors. During
2019, we extended our technology andexpertise into food packaging printing andtextiles printing.

product’s environmental impacts. We apply

across the life cycle. In 1992, we developed

HP industrial graphics and 3D printing

products, material flows, energy, water, infrastructure, and leadership. It considers

Design plays a critical role in determining aenvironmental performance of our products

The analog-todigital shiftefficient short runs that reduce inventory

The assessment has established a strong baseline for us and confirmed our areas

rigorous design principles to improve the

Appendix

The assessment includes data across dozens of metrics, including a company’sand energy.

Design for Circularity

Products and solutions

Among our main design priorities, we work to

Product design and development operations

increase the use of recycled and renewable

for our Home and Office Printing Solutions

materials and replace materials of concern;and Personal Systems product groups areenhance product repairability, reusability andISO 14001 certified. We conduct internal

recyclability; continually improve productcompliance audits and benchmark againstenergy efficiency; and build in accessibility

industry best practices on an ongoing basis.

features. Our program has continually
evolved in response to technological andscientific developments, changes to our
supply chain, and customer demand.

Relevant products obtain a range ofexternal certifications.

HP’s 3D printing technologies are at theforefront of digital transformation in the
manufacturing sector, enabling parts andproducts to be designed, prototyped, andmanufactured in a fraction of the timeneeded by conventional manufacturing. In an
increasingly connected world, digital productdesign and build files can be sent anywhere,
bringing manufacturing closer to theconsumer, accelerating product delivery, andreducing transportation-related greenhousegas (GHG) emissions footprints. HP’s Digital
Manufacturing Trends Report describes how
manufacturing executives worldwide see 3D

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Sustainable Impact

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printing as integral to a new value chain thatenables mass product personalization. The
report also demonstrates industry intentions
to deploy 3D printing for more circular andIntegrity and human rights

Supply chain responsibilityLife cycle assessment
HP uses life cycle assessment (LCA) andproduct carbon footprinting (PCF)4 tosustainable production.

quantify the environmental impacts of ourAcross the rest of our portfolio, we offer

target product performance improvements

solutions that apply digital technology tothat deliver value to our customers andimprove traditionally analog processes. HP

our business. We have conducted LCAs

has worked closely with customers acrossand PCFs of hundreds of products over the

product design, architecture, engineering,

last several years, covering our producttraining, healthcare, and location-based

portfolio. As we develop and expand ourentertainment to apply virtual reality (VR)service-based models (which we refer to as

technology to address key challenges. HP’s

circular business solutions), we will continue

VR solutions for businesses can be applied

to study and quantify the potential they

to product development, employee training,

have to reduce environmental impacts andwalk-through simulation, and immersive

drive progress toward a circular and net zeroexperiences. Augmented reality and VR in

carbon economy. In 2020, we:employee training can replace classroomstyle learning for a more engaging
experience, or can be used to train for
specific manual tasks, such as performing

products, analyze possible alternatives, andOperations• Quantified the environmental benefits ofrecycling Original HP supplies throughthe Planet Partners program. Customers

Product certifications help drive
performance across the industry byregarding materials breakdown and GHG

providing comprehensive information

emissions reduced.

that enables customers to make more

• Conducted a carbon footprint and material
flow study of HP’s Customer Support
organization, establishing net zero carbon
and circular economy baselines to identify
focus areas and support decision-making
and investments.
• Compared traditionally manufactured
metal parts used in the production of HP
DesignJet T3600 large format printersenterprise printers.

using renewable energy.

reduce associated GHG emissions.

workstations, thin clients, all-in-one
computers, and displays to better
understand performance and informongoing design improvements.
• Began development of a “cradle-tograve” environmental impact assessment
tool for Indigo Flexible packaging
customers, to build and compare different

approximately $7 billion of HP sales wasenabled by eco labels, accessibility, humanrights, and supply chain responsibility.5
We share extensive product safety
and environmental information online
and contribute to the development of
new standards.

HP Jet Fusion 3D printers. The plastic
emissions or up to 87% if manufactured

HP desktops, notebooks, tablets,

sustainable product choices. In 2020,

with plastic alternatives, created using

desktop, DesignJet, Scanners, andtechnology can also replace travel and

Product certifications
and other information

report on the Planet Partners website

parts may result in up to 74% less GHG• Completed 117 PCFs of new business

Appendix

will be able to generate a customized• Conducted or updated 38 LCAs of HP

surgery or building machinery. Use of VR

Products and solutions

We follow LCA standards ISO 14040 and
ISO 14044. For PCF, we use International
Electrotechnical Commission Technical
Report 62921, a streamlined methodology
for assessing the carbon footprint ofcomputer and display products. We
continually update our LCA and PCF tools
to ensure that they provide current andaccurate information.

scenarios for flexible pouch production
using the HP Indigo 25K digital press.

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Eco-labels across our personal systems and printers portfolio% models, for products shipped in 2020*

EPEAT® identifies high-performance, environmentally preferable products

Products

ENERGY STAR®
recognizes products withsuperior energy efficiency

China SEPA
recognizes energy-saving
and environmentally
preferable models

TCO
recognizes various ergonomicand environmental features
related to personal systems

Blue Angel recognizes criteria in productdesign, energy consumption, chemical
emissions, noise, recyclable design,and take-back programs

EPEAT (all)EPEAT Goldregistered

EPEAT Silver
registered

EPEAT Bronze
registered

Personal systems

61% **

17% **

43% **

0%

84%

46%

37%

N/A

Printers

88%

13%

80%

6%

93%

95%

N/A

76%

* EPEAT data for personal systems is for models registered worldwide and for printers is for models registered in the United States. ENERGY STAR data for personal systems (version 8.0) is worldwide and for printers (version 3.0) is for products sold in the UnitedStates. China SEPA data applies only to products registered in China. TCO data is for commercial desktops, notebooks, all-in-ones, and displays shipped worldwide. Blue Angel applies only to products registered in Germany. All data is for models shipped anytime
during fiscal year 2020.
** The new EPEAT standard IEEE 1680.1-2018 for computers and displays went into effect January, 2019. HP made significant efforts to update its products to the more stringent requirements, but did not re-register some older products near the end of their shipping life.

Keep products andmaterials in use

Durability, repairability,
and reusability

ECO Declarations for product groups

We design our products to last, and makedurability and repairability. We offer services

representing 94% of revenue

them easy to repair, so they can stay in use

related to optimization, maintenance, and• HP Carbon Footprint Calculators

for as long as possible. Innovative service-renewal that extend product life, capture

ink. These inks also comply with toy safety• HP product carbon footprint reports

based solutions, such as HP Device as amore value from natural resources, andstandards. 6 HP Latex Ink has achieved• Product compliance declarations

Service and HP Managed Print Services,

reduce environmental impact.

Large format printing

See also:

The newest water-based HP Latex Ink• Eco-labels

qualifies for a range of certifications forhealth and environmental performance.
For example, this HP Latex Ink is certified to
UL ECOLOGO® and HP was the first printing
manufacturer with UL ECOLOGO-certified• ECO Declarations: In 2020, HP provided

GREENGUARD Gold certification for meetingand certifications

some of the world’s most rigorous standards• Safety Data Sheets

for low chemical emissions in indoor air for
the finished print.

reduce environmental impacts throughextended life, device optimization, and easy
take-back. When customers return endof-service products, our repair, reuse, andrecycling programs help to cycle products
and materials back through the economy.

81

HP 2020 SUSTAINABLE IMPACT REPORTHP products are often highly rated for

We provide free service documentation for
most products, supplemented with service
options and warranties, including throughHP Care Pack Central. The HP Customer Self
Repair web page includes information in thatarea, and the HP Parts Store sells PC and

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Sustainable Impact

Footprint

printer parts. HP Recover and Renew
Services helps customers securely recoverand repurpose or recycle end-of-use devices.

In 2020, HP repaired 5.31 million unitsof hardware (20,000 tonnes) andremarketed/reused 1.28 million units(5,900 tonnes). See Product repair,reuse, and recycling for detail.

Integrity and human rights

Supply chain responsibility

Operations

Appendix

Home and officeprinting solutions

Large format printing

Industrial graphics

We added to our media portfolio this year

HP Indigo and PageWide digital presses are

Many of HP’s home and office printerswith the launch of HP Splash-resistant Bondmajor capital investments for our customers

adhere to relevant eco-label standards

Paper, an economical bond paper offeringand are designed for upgradeability, repair,for extending product life and conserving

customers improved splash resistanceand refurbishment. Through firmware

materials, including EPEAT® specifications

with HP Bright Office Inks on HP DesignJet

updates and component upgrades, HP

based on IEEE standard 1680.2 as well as

T-series printers. In addition, tests of ourIndigo presses used by customers are kept

Blue Angel environmental criteria.

HP Vivid Photo Inks with our Z9+ printerup to date. Due to continuous upgrades

demonstrate the highest print permanenceof components and technologies such as

in the industry.

printheads, electronics, software, and inks,

Through modular design, we increase
upgradeability and enable many of our

8customers who invested in a PageWide T200

printers to be easily disassembled for repair

HP Latex Inks are designed to provide

or recycling. Customers can exchange

indoor and outdoor durability and versatility

parts and have access to a range of repair

across common media types used in sign

options. Our printers conform with designand display applications. Learn more. Our

We test the quality and durability of our Pro

requirements to increase the reusability ofcustomers used the capabilities of HP Latex

and Elite notebooks, Pro and Elite desktops

components and assemblies. Spare parts

printing to produce COVID-19 floor stickers

and all-in-ones, and select workstations

are available until at least three years after

to help people maintain a safe distance inand mobile thin clients using the rigorous

a printer has ceased production.7

grocery stores and other public settings.

Personal systems

Products and solutions

press in 2010 now experience more than
twice the speed, with even greater print
quality and media versatility.

MIL-STD-810G standard. For further details,
see our technical white paper about testing
the business ruggedness and reliability of HP

How HP protects industrial graphics investments

Business PCs.

Seamless upgrades to capture all new press features

Several HP personal systems products
received high reparability assessmentscores from the iFixit product repair site in2020, which noted easily removable key
components, modular designs, labeling, andother features. The HP EliteBook 800 G5scored 10 out of 10, and the HP EliteBook
840 G7, HP EliteBook 830 x360 G7, and

HP PageWide T200
200 color feet per minute30 million pages/month

HP PageWide T240 HD
500 color feet per minute62 million pages/month

HP PageWide T250 HD
500 color feet per minute62 million pages/month

Upgrades: Printheads,
A5O Ink, Software

Upgrades: Print Quality,
Electronics, Printheads,
Software, Optional Dryers,
DFE, and Primer

Upgrades: Print Quality,
Color Vision, Media Versatility
HP Brilliant Ink

2012

2016

2020

HP PageWide T230
400 color feet per minute50 million pages/month

Initial Investment

HP ProBook 440 G7 all scored 9 out of 10.

2010

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HP 2020 SUSTAINABLE IMPACT REPORT

Upgrade2x color speed

Upgrade2x nozzles + 25% speed

Upgrade2x media versatility

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3D printing
3D printing facilitates on-demand
manufacturing of spare parts, with thepotential to transform the parts supply
chain and support extended product use.
Using HP Multi Jet Fusion technology, we are
ramping up spare parts production in ourown business. This enables us to provide

Integrity and human rights

Supply chain responsibility

Through HP Recover and Renew Services,

During 2019, we conducted three LCAs
to quantify the environmental benefitsof circular business solutions compared
to transactional product purchases.
See our white paper, Assessment Shows
Service-Based Models Deliver Positive
Environmental Impact, for more detail.

spare parts to customers all over the world

customers can also use HP technology to
3D print spare parts for their customers.

Circular business solutions
HP’s service-based solutions are designed

repurpose, or recycle HP or non-HP personal
systems devices 9 when they reach endof use.
• HP Device Recovery Service: We buy
used devices securely to give them new
purpose, extend their lifespans, andCustomers receive reverse logistics,

Personal systems
Our expanding Device as a Service(DaaS) offering provides customers thelatest HP technology while improving
cost predictability and enabling a better
employee experience. Business customers

to deliver increased value to customers

can upgrade their products to the mostthrough reduced environmental impact andcurrent and efficient models, with thecapital costs. Customers can access thecommercial customers can securely recover,reduce negative environmental impact.

at low volumes and low cost, extending
the life of HP products. Watch video. HP

Operations

purchasing and consumption model that

latest technology, while HP manages theworks best for them. Compared withfleet, and an ongoing relationship provides

transactional sales, an LCA we conducteddata sanitization with a certificate, asustainability benefit report, and the fairmarket value of the device.
• HP Sanitization Service: Confidential data
is securely erased according to the NIST
800-88 standard, or the storage media isdestroyed, before removing or recycling
customers’ old devices. Customers
receive a certificate of data sanitization if
they purchase that service.
• HP Recycling Service: Devices arevaluable insights on end user behavior andin 2019 shows that DaaS reduces GHG

recycled securely, and customers receive

needs. Our service offerings include regularemissions by 25%, improves resourcea certificate of destruction if they use

maintenance, which has the potential to keep

efficiency by 28%, decreases ecosystems

that service.

hardware in use for longer and reduce waste.

impacts by 28%, and reduces human health

Decreasing individual product shipments

impacts by 29% for a notebook PC. Theseand customer store visits also reduces GHG

improvements are mainly due to keeping

emissions. At end of service, we recapture

PCs in use for multiple life cycles, which

value from materials through a range of

avoids manufacturing of additional devices

product repair, reuse, and recycling options.

and extends the life of high-value materials.

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Products and solutions

Appendix

Home and office printing
solutions
HP Managed Print Services (MPS) helps
clients manage and optimize their printerfleets and digital workflows by combining
hardware, supplies, software, and consulting
and management services.
As of October 2020, HP MPS is certified
CarbonNeutral® in accordance with the
CarbonNeutral Protocol.10 As the planet’s
most comprehensive carbon neutral
Managed Print Service offering, HP is
working to reduce carbon emissions acrossthe entire life cycle of our products, andfinances high-quality carbon offset projects
to offset any remaining GHG emissions froma customer’s HP MPS fleet.11 These projects
meet rigorous third-party standards andare designed to benefit people and planet,
ranging from biodiversity conservation andwind power to native forest regeneration.
Learn more.
HP MPS end-to-end solutions for HPbranded devices can help businesses reduceand offset the carbon impact of printing by:

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Sustainable Impact

Footprint• Estimating the total carbon emissions

Integrity and human rights

Supply chain responsibility

Products and solutions

Appendix

retail channels. 20 Key factors include reduced

shipment, increasing press utilization,

which keeps them at their highest value

from HP-branded printing solution usingmaterials use (higher capacity cartridges,

automating production, and delivering

state for as long as possible. This circularHP’s proprietary Sustainable Impact

less packaging, and higher recycling rates)

accurate color consistently between runs,

flow reduces waste and can give materials

and simplified distribution (bulk shipping andacross presses, and across sites.

and products renewed life. These efforts

Reporting and Analytics (SIRA) tool.

12• Improving resource efficiency by 13%.

13

• Decreasing ecosystem impacts by 12%.14• Reducing paper waste by 25%.15• Offsetting 100% of GHG emissions.16
Servicing and maintaining printer fleets, andrenewing and redeploying units as feasible,
has the potential to keep printing equipmentin use for longer. Preparation for remarketing
includes testing and secure data cleansing,while nonfunctional equipment is recycled
responsibly in accordance with HP policies.

avoided trips to the store).

upgrade our industrial graphics presses, as

countries in early 2021, including introducing

well as consumables recycling and end-of-envelope-based21 cartridge recycling forservice solutions.

customers in those countries. We also
expanded HP Instant Ink with a toner-based
service in the United States in 2020 throughStaples stores, and plan to further expand

ensuring they never run out of ink.17 The

business models, which include supplies

service anticipates when ink is running low

and spare parts. We continually invest

and sends replenishments and new recycling

in innovations to extend the lifespan ofenvelopes straight to our customers’ doors.

supplies and spare parts, to provide these

Customers using this service save up to 50%

services to customers in the most resource-

on ink. In addition to these benefits, an LCA

efficient way.

we conducted determined that HP Instant Ink
on average decreases the carbon footprint of
ink purchase and distribution by 73%, while
reducing energy use by 69% and lowering
water use by 70%, compared with cartridgepurchase and recycling through traditional

HP 2020 SUSTAINABLE IMPACT REPORT

supplies by 2025, since the beginning of 2016
PROGRESS THROUGH 2020

products eventually reach the end of theircharge per-print and monthly service

19

Product repair, reuse,
and recycling

Industrial graphics

microbusinesses remain productive by

HP Print OS is a cloud-based print production
operating system that helps our customers
get more out of their HP presses andmaterials-efficient circular model.

Recycle 1.2 million tonnes of hardware andboth programs over time.

HP offers print-as-a-service in our industrial

support our transformation toward a more

PRODUC T REC YCLING GOAL

We design HP products to use resources

graphics portfolio with the Indigo click-18

HP provides services to repair, renew, andWe expanded this service from 18 to 36

HP Instant Ink helps home users and84

Operations

efficiently and to last a long time. When ourservice, our robust repair, reuse, andrecycling programs help to ensure that

Recycled

642,300
tonnesproducts and materials are repurposed,

A broad approach to capturing value at product end of service
Design for recovery(reusable p arts, ease ofdisassembly, recyclable/
reusable materials,
minimized materials of concern, etc.)

Recover, upgrade,
repair, renew, and reuse to extend
the life of products

Recycle materials
into new products

printers. It makes it easy to manage any
number of print jobs from submission to

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Customer take-back programs
HP provides take-back programs in 77 countries and territories worldwide22 through a global network of reuse and recycling vendors. These offerings vary by location.

HP global take-back programs for customers*
ProgramDescription

Progress in 2020

Repair, remarketing, and reuse

HardwareOur remanufacturing programs help to extend hardware lifespan, reducing
environmental impacts from replacing products that still have useful life.
We provide customers guidance about how to repair their own HP product.
See Durability, repairability, and reusability.
HP Device Recovery Service provides commercial customers reverse
logistics, data sanitization with a certificate, a sustainability benefit report,
and the fair market value of the device.

Our Hardware Reuse Standard outlines our requirements for vendors
and subvendors who provide reuse, remanufacturing, or remarketing
services for HP.

5.31 million

1.28 million

units of hardware repaired(20,000 tonnes)

Reuse vendors must comply with the Media Handling Standard for
information security (included in the Hardware Reuse Standard), which
requires the full and documented erasure or destruction of all datacontaining devices.

4%

units of hardware
remarketed and reused(5,900 tonnes)

HP Recycling Services offers custom recycling programs forcommercial and enterprise customers, that include reverse logistics
and data sanitization with a certificate if they purchase that service.

106,000
tonnesWatch our video showing the recycling process.

16.2%

overall repair, remarketing,and reuse rate of relevant HP
hardware sales worldwide**

Recycling***

HardwareHP recycles hardware that cannot be economically repaired or reused.

Available in
66 countries andterritories

We belong to compliance systems to comply with producer responsibility
requirements of the European Union (WEEE) Directive **** and end-of-life
legal obligations in countries across our Americas, Asia Pacific and Japan,
and Europe, Middle East, and Africa regions.
Consumers, home office, and commercial users have various recycling
options for used equipment, including HP recycling vendors that provide
take-back and recycling services or free drop-off for our products inmany countries.
In the United States, customers can drop off hardware at Best Buy storesthrough our closed-loop recycling program.

Ink and tonercartridges
Available in
67 countries andterritories

HP provides free and convenient ways to recycle used Original HP Ink andToner Cartridges and Samsung Toner Cartridges.
Home and commercial customers can return Original HP Ink and Toner
Cartridges for free to more than 18,500 authorized sites worldwide.
Free pickup and mail-back options are available in most countries.

Recycling vendors must comply with the Hardware Recycling Standard.
Recycling vendors must comply with the Media Handling Standard for
information security (included in the Hardware Recycling Standard),
which requires the full and documented erasure or destruction of all
data-containing devices.

91%
of total volume of products
and materials taken back in2020 was reused or recycled
by HP or by a third partyof hardware recycled

overall recycling rate ofrelevant HP hardware
sales worldwide*****

We publish disassembly instructions for use by end-of-life recyclers
or treatment facilities.
See how we recycle ink cartridges and toner cartridges.
Recycling vendors must comply with the HP Supplies
Recycling Standard.
See HP’s new, mobile-friendly supplies recycling website.

10,600 tonnes

1,300 tonnesof Original HP and Samsung
Toner Cartridges recycledof Original HP Ink
Cartridges recycled

86% of materials recovered 74% of materials recovered
used in other products,
and 0% went to landfill

used in other products,
and 0% went to landfill

We also offer responsible processing for batteries and recycling for large format media/supplies, 3D consumables, and packaging.
* Descriptions of offerings in this table are as of report publication. Performance data is as of October 31, 2020. Availability of offerings varies by location. View full list of reuse and recycling programs by country.
** The repair, remarketing, and reuse rate is based on the weight of hardware products returned for repair, remarketing, and reuse compared to the weight of our product sales during the year.
*** Recycling volumes in 2020 were adversely impacted by lockdowns and customer behavior impacted by the COVID-19 pandemic.
**** During 2020, 54,500 tonnes of waste electronic equipment was collected on HP’s behalf to comply with producer responsibility requirements of the EU WEEE Directive, compared to 119,000 tonnes of HP electronic equipment placed on the relevant markets

during the year. Data includes EU countries in which the authorities or the legislative system provide visibility of the recycling volume allocated to HP. Take-back volumes related to non-EU legislation are excluded.
***** The recycling rate is based on the weight of hardware products returned for recycling compared to the weight of our product sales from seven years ago (the estimated average lifespan of our products). It is impractical for HP to report the recycling rate byproduct category, as materials are not typically sorted at collection points. This rate also does not include packaging recycling due to limited data available from recyclers.

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Product reuse
and recycling vendors
We work with a global network of vendors toprovide product reuse and recycling services
to customers around the world.
During 2017, to promote transparency anddrive social and environmental standards
in the electronics industry supply chain, we
published a detailed list of our recycling
vendor sites globally, an IT industry first.
We also added reuse vendor sites to thecurrent list, in 2020. Updated annually, thelist reflects our confidence in HP’s vendor
network and addresses customer andstakeholder expectations about disclosure.
Vendor audits
Our specialized reuse and recycling vendors
are required to follow environmentally
responsible processing techniques andcomply fully with relevant regulations. HP
prefers our vendors to attain third-party
certification (R2, e-Stewards, or WEEELABEX)
in line with EPEAT® and HP Recycling
Standards. In addition, we commission thirdparty audits to monitor vendor conformancewith our high standards and ensure that
returned items are processed appropriately.
We contract with Environmental Resources

Integrity and human rights

Supply chain responsibility

This reiterates the importance of revisiting

2017

2018

2019

2020

performance, and ensure there is no

Initial audits

9

13

4

15

“leakage” of materials to facilities outside

Repeat audits

23

28

30

19

our approved vendor network. Vendors withCountries

15

20

24

22

Major
nonconformances
identified

45

55

59

77

Major
nonconformances
resolved *

100%

100%

100%

100%*

Immediate priority
findings

1

corrective action plans within 30 days andaddress those items within 90 days. In
extreme cases, we will cease business withvendors that lack sufficient transparency
or are unwilling to make the changes
we require.
Through ERM, HP audited 34 vendor

2

1

4

efficiency and offer convenient servicebased solutions that are designed to deliver

Categories ofmajor nonconformance

major nonconformances occurred at sites

increased value to customers throughreduced environmental impact and capital

percentage of total

costs. We use multiple metrics to assess

audited for the first time, HP’s engagement
brought best practices, enabling immediate

2018

2019

2020

performance improvements. HP has

Health and safety

36%

34%

44%

closed investigations of 100% of the major

Environment

18%

14%

16%

Hazardous substance/
emergency response

11%

10%

6%

sites with major nonconformances will be
re-audited the following year to determine

Insurance

11%

5%

4%

whether improvements are sustained.

Subvendor use and audits

8%

3%

6%

Other*

16%

34%

24%

in 2020, four immediate priority findings wereduring use is one of the largest contributors

and GHG emissions, we design for energy

improve performance. Because 51% of

require immediate action. During site audits

Create a net zerocarbon future

our customers decrease energy consumption* As of April 2021.

facilities to evaluate their efforts tovendor standards:

Read a statement from ERM.

to our carbon and water footprints. To help

This included repeat audits of 19 vendor

nonconformances identified in 2020. Most

to confirm closure is sustained.

The energy consumed by our products

facilities in 22 countries during 2020.

serious type of vendor nonconformance andHP 2020 SUSTAINABLE IMPACT REPORT

the vendor to resolve and close the findings.
these vendor locations in the following year

health, and safety practices andconformance with the following policies and86

Reuse and recycling
vendor audits

Audits assess vendors’ environmental,

identified nonconformances must submit

Appendix

re-audits. In all cases, we worked closely with

• Reuse and Recycling Standards

Immediate priority findings23 are the mostCountries Policy

Products and solutions• HP Supplier Code of Conduct

Management (ERM) to audit vendors for• Export of Electronic Waste to Developing

Operations

progress and drive improvement.

HP was recognized as an ENERGY STAR®
Partner of the Year in 2021, for the
fourth year in a row (2nd for Sustained
Excellence).

* Includes site security and controls, management systems,labor, data destruction, and approved dispositions ofprocessed materials. Findings related to data destruction
were limited gaps in processes, not breaches of data security.

identified at three recycling vendor sites upon

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Product energy efficiency

Integrity and human rights

Supply chain responsibility

Operations

Home and office printing

Industrial graphics

Through ongoing innovations such as

The manufacture of HP Indigo industrial

improved fuser technology, increased print

graphics presses is carbon neutral. 26 This

Since 2010, the energy consumption of our

speeds, and enhanced power management,

means we have mapped, calculated, andpersonal systems products has dropped

we have driven a multiple decade trend tooﬀset the GHG emissions associated withby 47%, on average. This has included

improve the energy efficiency of HP LaserJet

manufacturing our presses, including the

average estimated reductions in energy

products. This helps our customers reduce

raw materials used and their transportation

consumption of 45% in desktops, 46% inenergy use in their homes and offices.

to the factory. In 2020, we offset 12,650

Personal systems

notebooks, and 48% in workstations.

24

During 2020, 93% of our home and officeOngoing design improvements in 2020,

printer models shipped were ENERGY STAR®

including more efficient CPUs and power
supplies, contributed to continued reductions
in typical energy consumption of ournotebooks and workstations. Those factors
also benefited desktops, but significant
increases in memory had a bigger impact.
Increased sales of Chromebooks and othernotebooks, which tend to use less energy
than desktop PCs, was also a factor.

tonnes of CO2e emissions.

JetIntelligence deliver energy-efficient

Product use carbon andwater footprints

printing of premium-quality pages and a lower

GHG emissions associated with productcarbon footprint. Printers that use Originaluse equaled 15,800,000 tonnes of CO2e incertified. Original HP Toner Cartridges with

Products and solutions

Appendix

product design features such as pull
printing and automatic two-sided printing.
In addition, our HP+, carbon neutral HP
Managed Print Services, and sustainable
forestry initiatives help to reduce and offset
emissions associated with printers, Original
HP supplies, and paper due to raw material
extraction, manufacturing, transportation,and use.
Product use represented 73% of our water
footprint, due to the water used for cooling
during electricity generation as well as water
use related to paper production. Indirect
water consumption related to product use
equaled 55,800,000 cubic meters, 13% lower

HP EcoSmart black toner consume 20%

2020, 35% of our overall carbon footprint.

less energy, on average, than the previous

The decrease of 13% in absolute emissions

generation of HP printers using Original HP

from product use compared to 2019 was

Toner Cartridges with JetIntelligence did

due to a 7% combined decrease in personal

when the printers were released. 25

See product use carbon and water

systems and printer electricity consumption

footprint data.

than the prior year, due to the same factorsthat decreased GHG emissions (see left).

of models shipped in 2020. Due in partto COVID-19, HP also experienced sales
declines in commercial print and print

Reduction in energy consumption of HP personal systems products*

supplies, which resulted in GHG emissions% decrease since 2010
2010

2015

2017

2018

2019

2020

Desktops

0%

49%

47%

54%

45%

Notebooks

0%

32%

34%

38%

46%

Workstations

0%

36%

34%

38%

48%

32%. HP is taking steps to make paper

Overall

0%

43%

44%

50%

47%

use in printing more efficient, through

25%

2016

reductions in those categories.

34%

Sixty-eight percent of product use GHG
emissions was due to energy use. Paper usedby customers in HP printers represented

PRODUC T USE GHG EMISSIONSINTENSIT Y REDUC TION GOAL
Reduce HP product use GHG emissions intensity
by 30% by 2025, compared to 201527

PROGRESS THROUGH 202033%

decrease achieved; we will work to maintainthat progress in the coming years* The average energy consumption of HP products was estimated annually between 2010 and 2020 using high-volume productlines representative of the overall shipped product volume. The high-volume personal systems product lines include notebook
and desktop computers, tablets, all-in-ones, workstations, thin clients, and displays. 2019 and 2020 Desktops, Notebooks,
and Workstations data are averages of performance data for multiple product lines weighted by units sold. 2017 and 2018
Desktops, Notebooks, and Workstations data are non-weighted averages of performance data for multiple product lines. Datain the “Overall” row for all years stated is weighted by units sold.

87

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Design out waste
and use materials
responsibly

thoughtfully so that they can circulate

To create a circular and net zero carbon

Supply chain responsibility

HP materials use*

the economy.

possible from the materials we use. We

Material

Foundation (EMF) New Plastics Economy

Total

Global Commitment to eliminate plastic

By typework to eliminate waste through innovative
design and efficient manufacturing, andprinciples of its framework—eliminate,innovate, and circulate—underpin our
broad approach to all materials used in ourcreate quality products that are durable

products and packaging (see graphic). In

and repairable. We pursue greener
chemistry through safer alternatives andare increasing the recycled and renewable
content of our products. We use materials

5% less than in 2019. Key factors included a
2019

2020

990,600 ** 942,000

Electronic products

562,700

Metal

209,600

202,800

Plastic

270,200

251,500

Other***

108,000

108,400

Paper

230,600

213,300

to assess the circularity of HP’s products,

Packaging **172,200

166,000

Recycled content plasticin HP products andpackaging ****

34,20034,200Recycled fiber in HP brand
paper and packaging *****

87,500100,800

Certified sustainably
managed fiber in
HP brand paper andpackaging *****

254,600

248,300

Eliminate• Restrict chemicals of concern for products, packaging,and manufacturing processes• Eliminate unnecessary packaging materials and space• Eliminate hard-to-recycle plastic for packaging

Innovate• Increase materials efficiency• Require sustainable fiber (certified or recycled) for packaging
and paper• Increase use of recycled plastics and metals for products* The data in this table does not include the following

products or packaging for these products: commercial,industrial, or 3D printing products; scanners; personal
systems accessories sold separately; spare parts; or theweight of ink and toner in cartridges.
** Data for 2019 are restated compared to data reported

Circulate• Generate demand for recycled content by setting targets toincrease its use in our products and packaging• Choose materials with higher recycling rates worldwide• Enable circularity by using safer chemical alternatives in
products, packaging, and paperin the HP 2019 Sustainable Impact Report to reflect amore accurate calculation methodology for packaging
materials use.
*** Includes wires/cables, PCAs, LCDs, and batteries.
**** Recycled content plastic in HP products is postconsumer.

Recycled content plastic in HP packaging is a mix of preconsumer and postconsumer.
***** This material is renewable. As defined in the Global

Reporting Initiative Sustainability Reporting Standards,
renewable material is “material derived from plentiful
resources that are quickly replenished by ecological cycles
or agricultural processes, so that the services provided
by these and other linked resources are not endangered
and remain available for the next generation.” This data
includes paper and paper-based packaging.

88

HP 2020 SUSTAINABLE IMPACT REPORT

shift toward lighter printers better suited toprinting at home and reduced paper sales.
Of the materials we used in 2020, 41%
were recycled content plastic or recycled or

587,800

early 2021, we used the EMF Circulytics tool
services, and overall business. Learn more.

Appendixmaterials in our products and packaging,

tonnes

HP is a signatory to the Ellen MacArthur

pollution at its source. The three key

Products and solutions

In 2020, we used 942,000 tonnes28 ofefficiently and responsibly througheconomy, we must gain the most value

Operations

certified fiber.
See examples of innovative materials use in
HP products in the Personal systems, Homeand office printing, Large format printing,Industrial graphics, and 3D printing sections.

In addition to our flagship materials,
HP 3D High Reusability PA 12 and HP 3D
High Reusability PA 11 (a raw material
made in part from vegetable castor oil),
we continue to innovate and expand
our portfolio of materials in partnershipwith industry-leading companies. Ourlatest addition to the portfolio, HP 3D
High Reusability PP enabled by BASF, 29
provides our best value HP 3D material
and delivers consistent performance withup to 100% surplus powder reusability.30
We’ve also added HP 3D High Reusability
TPA enabled by Evonik 31 that produces
flexible and lightweight 32 parts withenhanced rebound resilience with aneasy-to-process elastomer, with highpart uniformity.

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Replace materialsof concern

Prioritizing materials for replacement:

We are also involved in several initiatives

We do this by assessing published lists ofunder the Clean Production Action coalition,

substances of concern, customer preferences,including a pilot to calculate the chemical

We aspire to a world where our products andnew or upcoming legal requirements, andfootprint of manufacturing process

operations use materials and chemicals thatsound scientific analysis that reveals achemicals, which is part of our work withcause no harm. For more than two decades,

potential impact on human health or thethe Business-NGO Working Group (BizNGO)

we have worked to move the electronics

environment. We developed our Generaland the Chemical Footprint Project (CFP). In

industry toward safer alternatives to materials

Specification for the Environment (GSE)

the 2020 CFP survey, HP was recognized asof concern. See key milestones in our Green

in 1998, which includes a full list of oura frontrunner and shared our answers andChemistry Timeline.

material restrictions for products, packaging,scores publicly.

The HP Materials and Chemical Management
Policy guides how we specify materials andand manufacturing process chemicals.
We update the GSE annually.

chemicals for use in products, packaging,

Replacing substances of concern withand manufacturing processes. This policy

environmentally preferable alternatives:

applies to all HP employees and businesses

When exploring safer alternatives toworldwide and extends to our suppliers. Our

materials currently in use, we follow aapproach includes:

precautionary approach and use theProactively identifying and evaluating
materials used in our products andthroughout our supply chain: We publish
information on the material content of
typical HP personal systems and printers,
and continue to expand our full materials
disclosure program, which requires
suppliers to report an ingredients list andNational Academies of Science publication
A Framework to Guide Selection ofChemical Alternatives and incorporate
the GreenScreen® for Safer Chemicals• 49% of EPEAT registered personal
systems products contain GreenScreen
Benchmark 2 or 3 plasticizers andflame retardants.
• In December, we launched five Elite

methodology, as part of our new productuses GreenScreen Benchmark 2 or 3

development process.

flame retardants.

of the substances by weight used in 95%

in the IT sector. As a participating memberof HP EPEAT® 2020-registered personalof Green America’s Clean Electronics

systems products. As part of our process

Production Network (CEPN), HP helps drive

chemicals management, we continue toprogress across the industry. Learn more.

HP 2020 SUSTAINABLE IMPACT REPORT

are low halogen.

and with a PVC-free power cord thatand improved approaches to materials use

89• 77% of personal systems product series

HP-formulated inks using the GreenScreen

we collected an inventory of more than 90%

corrective actions when needed. Learn more.

2020 included:

Displays without the video cables

HP contributes to standards, legislation,and identify and confirm implementation ofof materials of concern. Highlights inmethodology. We screen all ingredients inthe amount of each material used. In 2020,

gather chemical data from our suppliers,

We continually innovate to reduce use• In calendar year 2020, about 81% of
inkjet printers were shipped without USB
cords, reducing total materials weight and
PVC usage.
• All HP workstation PCs, displays, andaccessories switched from solvent-based

Products and solutions

Appendix

Increase recycled content
We are both a supplier and user of recoveredmaterials, incorporating increasing amountsof recycled and recyclable content into
new HP products. This helps to accelerate
global market development for recovered
and recycled materials, to support progress
toward a circular economy.

Plastic
Our primary focus is on recycled plastic
due to issues related to plastic waste andpollution. During 2020, we used a total of
27,490 tonnes of postconsumer recycledcontent plastic in HP products.
HP’s strategy to use plastics responsibly is to:• Eliminate plastic—for example, making
our products smaller and lighter andremoving plastic from packaging
where possible.
• Substitute plastic with more sustainable,
alternate materials—as we are doing in
our packaging initiatives, swapping plastic
foam to molded pulp.
• Replace virgin plastic with recycledplastic—in line with our goal to use 30%
postconsumer recycled content plastic in
our personal systems and print products
by 2025.

to water-based paints by December 2020,
and we are working to transition theremaining personal systems products
in 2021.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations• Source recycled plastic from locations

Appendix

post-industrial recycled content aluminum

where HP can have positive environmental

Postconsumer recycled content plastic used in HP products

and social impact. We have developed an

tonnesocean-bound plastic supply chain in Haiti

and up to 90% post-industrial recycledcontent magnesium, while still meeting thedemanding industrial design requirements of

2016

2017

2018

2019

2020

% of total plastic
use, 2020

Personal systems

N/A

8,080

8,360

9,650

9,780

15.7%

impacts associated with mining andHome and office printers

N/A

1,260

4,790

6,760

8,720

5.8%

producing virgin materials, including energy

Original HP Ink Cartridges

5,517

5,901

5,354

5,384

5,767

52.6%

Original HP and Samsung
Toner Cartridges

3,493

2,921

2,746

3,565

2,913

10.2%

recycling vendors. These offerings vary

Large format and industrial
graphics printers*

N/A

N/A

N/A

200

310

10.5%

by location.

Total**

18,16021,25025,36027,49011%

and support similar efforts in Indonesia
with Project Stop.
• Invest in take-back and recycling andencourage our customers to take action
with us. HP provides take-back programsin 77 countries and territories worldwide 33
through a global network of reuse and** Segments for some years do not add up to total due to rounding.

POSTCONSUMER REC YCLED

use and associated GHG emissions.
For example, the HP EliteBook x360 1030
post-industrial recycled aluminum in its
top cover and 90% post-industrial recycled
magnesium in its bottom deck and cover.
To further improve the impacts of metal,
we are also working to shift from post-

CONTENT PL ASTIC GOAL
Use 30% postconsumer recycled content
plastic across HP’s personal systems andprint product portfolio by 2025

our products. This decreases environmental

G8 is designed and manufactured with 75%* Data for 2019 includes large format printers. Data for 2020 includes large format and industrial graphics printers.

34

PROGRESS IN 202011%
achieved

See examples of postconsumer recycledcontent plastic use in HP products in the
Personal systems, Home and office printing
solutions, Large format printing, andIndustrial graphics sections.

90

Products and solutions

HP 2020 SUSTAINABLE IMPACT REPORT

Through 2020, we manufactured over
4.9 billion Original HP and Samsung
Cartridges using a cumulative 125,000
tonnes of recycled plastic, including fromrecycled HP cartridges. This has kept
916 million Original HP Cartridges and an
estimated 127 million apparel hangers
and 5.0 billion postconsumer plastic
bottles out of landfills, instead upcycling
these materials for continued use.
More than 85% of our Original HP Ink
Cartridges contain 4–75% postconsumer
recycled content, and 100% of Original
HP Toner Cartridges contain 1–75%
postconsumer or post-industrial
recycled content.35

Metal

industrial to postconsumer recycled content
and increasing use of recycled steel.

Metal is an increasing focus for HP,
particularly as more personal systems
products transition away from plastic.
Aluminum and magnesium are two of themain metals we use, primarily for thin andlight notebook enclosure parts. We also use

Sustainably minded
accessories

steel in many personal systems products

The HP Prelude Pro backpack andand printers. These metals are more

topload are designed with thelikely to be recyclable through existing

environment in mind and combine

infrastructure than materials such as

lightweight and stylish design. The

carbon fiber.

backpack external surface is madeWe are working with suppliers to source
metals with a significantly higher proportionof recycled content than currently available

with 95% recycled fabric, and the
topload external surface is madewith 65% recycled fabric.

on commodity markets, with up to 75%

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

AppendixHP’s Sustainable Paper and Wood Policy was

the amount of certified fiber in our products

HP Eco-Carton Ink Cartridge

the first forestry policy published by an IT

and packaging. We analyze our supply chain

company. We require our suppliers andto understand areas of specific risk (due toAs part of our continuing shift from plastic to alternative materials, our new HP

licensees to follow this policy for the paper,

weak regulation or ecosystem vulnerability)

Eco-Carton Ink Cartridge for use with HP large format printers, such as the Latex

packaging, and wood incorporated into HP

and create specific strategies as needed. HP

700 printer series, contains recycled and certified fiber, and recycled plastics fromproducts that they provide.

reports progress annually to WWF’s GFTN

our closed-loop recycling process, beverage bottles, and UL-validated ocean-boundplastic resins. Customers can recycle the outer carton locally and return the inner bag
for free via HP Planet Partners, where available for these products, which will avoid
any materials going to landfill. 36 The HP Eco-Carton Ink Cartridge reduces plastic use
per liter of ink by 80% and decreases life cycle GHG emissions by 66% compared to aplastic ink cartridge, due to savings associated with manufacturing and transport. 37

Learn how we gain more value fromIn 2020, we launched the HP Sustainable

materials through our product repair, reuse,

Forests Collaborative, which aims to restore,

and recycling programs.

protect, and transition to sustainable

Learn about our approach to responsible
minerals sourcing, which helps ensure there
is no connection between the materials usedin HP products and armed violence or humanrights abuses.

Paper and
forestry products
Paper is integral to the printing process,so healthy, resilient forests are essential
to the future of HP’s business. Our forest
positive vision for printing focuses on
creating enduring positive change forforest environments.

management more than 200,000 acresof forest. This amount of forest would
typically produce more paper than used by

All HP brand paper, paper-based packaging,

and CDP’s forests program.

and wood in products must be derived fromrecycled or certified sources. We continue to2020 ZERO DEFORESTATION GOAL

give preference to Forest StewardshipAchieve zero deforestation associatedCouncil® (FSC®)-certified fiber wherewith HP brand paper and paper-based

available. Programme for the Endorsement

product packaging by 2020

38

of Forest Certification (PEFC™) certification

PROGRESS THROUGH 2020or relevant national certification schemes

As of December 2020, achieved

can also be used if they comply with our

zero deforestation for

paper policy. We work with WWF’s Global
Forest & Trade Network—North America(GFTN-NA), FSC, and our suppliers tocontinually improve our programs related tothe sourcing of virgin fiber and to increase99%

of HP brand paper and paper-based
product packaging, with the remaining
1% assessed to ensure reported
fiber usage meets HP’s Sustainable

HP’s consumer printers annually. To help

Paper and Wood Policy

39

regenerate forest ecosystems, we alsocollaborated with the Arbor Day Foundation
to plant more than 1 million trees by the endof 2020.
Through the design of our printers andsoftware—including defaulting many
print fleets to double-sided printing andreducing paper waste through HP Managed
Print Services—we help customers print
more responsibly.

Rated a global leader for
addressing deforestation

In 2020, we achieved zero deforestation

For the third time, HP has been

1% assessed to ensure reported fiber

named to the CDP Forest “A”

usage meets HP’s Sustainable Paper andlist for our programs to protect

Wood Policy. 40

forests and address deforestation
risk. Learn more.

for 99% of HP brand paper and paper-based
product packaging, with the remaining

HP brand paper has met the goal since2016, as it is derived entirely from certified
and recycled sources. 41 In 2020, the amountof FSC-certified fiber in HP brand paper
continued to exceed 55%, by weight.

91

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

For paper-based product packaging, this was

deforestation for non-HP paper used in HP

the culmination of five years of work to

products and print services. HP is one ofenhance our procurement processes andthe few companies in the world to achieve

collaborate with more than 100 suppliers toa zero deforestation goal for the sourcing

drive progress. We have implemented aof its paper and packaging and the only

conformance assurance program to manage

technology company to set a goal to address

corrective actions and maintain thisdeforestation that goes beyond its own fiber

performance in the future.

sourcing to include the use of its products

43

and services.

Operations

OUR GOAL

Our sustainable packaging strategy focuses

packaging by 2025, compared to 2018

on three areas, with the objective toenhance customer experience while driving
progress toward a circular and net zerocarbon economy:• Eliminate unnecessary packaging

supply chain is part of HP’s Forest Positive

Counteract deforestation for non-HP paper used

Framework, which also includes NGO

materials with lower environmental

partnerships targeted to protect forests,

impact, such as sustainable fiber andimprove responsible forest management,

recycled plastics.

Building on this progress, by 2030 we will

and help develop science-based targets

scale up investment in forest restoration,in this area.

• Innovate packaging designs to use• Prioritize high recycled content and easily
recyclable materials that can readily
circulate through the economy.

protection, and other initiatives to counteract

During the first half of 2020, we introduced
a goal to eliminate 75% of single-use plastic
HP paper impacts, 2020
213,300
HP printer andcopier paper soldHP brand paper and packaging
fiber sourcing, 2020

tonnes140,100
Paper-based packaging
use for HP products*
non-ertified

Ppaper-based

packaging by 2025, compared to 2018. In
2020, we reached a 19% reduction, froman average of 221 grams/unit in 20181%
Non-certified
fiber
29%
Recycledfiber

to 180 grams/unit in 2020. Watch video.
Also see progress against our 2020 zerodeforestation goal.
To address packaging at end-of-life, we offer
take-back services, and regularly update
the Recycle your HP packaging guide tohelp consumers avoid sending packaging
70%
Certified fiber

3,100,000
Paper use in
HP printers

44

PROGRESS IN 2020

19%

reduction, from an average of 221 grams/
unit in 2018 to 180 grams/unit in 2020

materials such as plastic foam.

DEFORESTATION GOAL

HP paper impacts, 2020

Eliminate 75% of single-use plastic

material, space, and hard-to-recycle

Counteracting deforestation in our

42

Appendix

Packaging innovation

2030 COUNTER AC T

in our products and print services by 2030

Products and solutions

materials to landfill.

Key initiatives in 2020
Below is a selection of the many packaging
innovation projects completed andunderway at HP to advance the circular
economy. In 2020, we completed morethan 35 packaging innovation projects
that reduced environmental impact. These
projects avoided 3,487 tonnes of CO2eemissions. 45
Eliminate
HP is shifting away from plastic, foam, andother hard-to-recycle materials, which havebeen traditionally used in packaging for most
personal systems and printing products.
For example:• Personal systems: In 2020, we shipped
24 million units of personal systems
products in molded fiber packaging,eliminating 2,997 tonnes of hard-torecycle expanded plastic foam. This
included our first retail point of sale,Thin Client, consumer and commercial*Packaging for commercial printing, industrial graphics, and3D printing products, or documentation for any products,
are not included.

92

HP 2020 SUSTAINABLE IMPACT REPORT

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Sustainable Impact

Footprint

displays, desktop and notebook

Supply chain responsibility

Operations

Products and solutions

Appendix

HP continues to meet enterprise customer

We also continued to use recycled material

HP invested $2 million in a new plastic

workstations, and commercial All-in-One

demands for more sustainable packaging,for pallets. In 2020, we used 49,900 pallets

washing line in Haiti that produces clean,

products in fiber-based packaging.

including by shipping 217,000 desktop

made from 2,500 tonnes of straw fromhigh-quality recycled plastic for use in HP

PCs and 22,000 notebooks in multi-unit

China that would otherwise have beenpremium products, including Original HP

on the LaserJet M227 multifunction

bulk packs (in which several products

burned as agricultural waste. HP continued

Ink Cartridges and the company’s mostprinter, we decreased plastic foam use

share one package) during 2020, reducing

its recycled pallet program in North America,

sustainable PC portfolio. Since October 2020,by 15% and will eliminate more thanpackaging material use by 65 tonnes. This

using 607,000 recycled pallets during 2020.

the washing line has been fully functioning,

26 tonnes of plastic yearly. In addition, we

also decreases GHG emissions associatedthanks to extensive collaboration withavoided more than 19 tonnes of plastic bywith packaging materials and productLavergne (our plastics transformer), ECSSA

eliminating PET coatings on our LaserJet

transportation and improves shipping

printer cartons. We also launched the HP

density and inventory efficiency. Bulk

DeskJet 2700 in molded fiber cushioning,

packaging also reduces customer costs

avoiding 19 tonnes of plastic foam

related to shipping, security in storage, andpackaging in 2020.

waste disposal.

• Printing: By reducing the cushion density• Accessories: In 2020, we eliminatedplastic ties on keyboards and mice fordesktop units. This change avoided theuse of 25.5 million plastic ties, equal to
2.8 tonnes of polyethylene plastic and3 tonnes of steel wire—hard-to-recycle
materials that may otherwise reachlandfills or enter the environment.

Circulate
During 2020, we continued the rollout ofeasily recyclable, fiber-based packaging
cushions for HP notebook and desktop PCs
as well as commercial displays. We used
7,643 tonnes of fiber-based packaging
cushions, which typically contain 100%
recycled content, to ship HP notebook,
desktop, and display units in 2020. We plan

Innovate
We are improving the tooling design andfabrication process in the molded fiberindustry with our newly introduced 3D
printing technology. During 2020, weshipped 73,000 units of HP products withcushions made using this proprietary
technology. Watch video about the HP
Molded Fiber Advanced Tooling Solution.

93

Integrity and human rights

HP 2020 SUSTAINABLE IMPACT REPORTRegenerate
natural systems
A circular economy is regenerative by
design and aims to decouple growthfrom the consumption of finite resources.
However, to address the tremendous
environmental challenges that we face, wemust look beyond our value chain to actively
strengthen the natural systems that support
us all. This requires collaboration within andacross industries, and between businesses,
governments, NGOs, academics, and others.

to continue our transition from plastic foam

Tackling ocean plastics

to fiber in 2021.

In 2016, HP launched an ambitious program

HP shipped more than 700,000 A3 toner
supplies in fiber-based packaging in 2020.
In 2021, we plan to transition more than
6 million printers to fiber-based packaging.

in Haiti to help tackle the growing challengeof ocean-bound plastics. In partnershipwith the First Mile Coalition and our supplier(our local Haiti recycler), and STF Group (themanufacturer of the washing line).
Due to the COVID-19 travel shutdowns,
installing and launching this washing line
required high-resolution video collaboration
between experts and local laborers withexperience in heavy equipment installation.
The complete build of the washing line took
about 10 weeks—only three weeks longer
than originally estimated—including a delay
due to Hurricane Laura. This project
simplified our ocean-bound plastic supply
chain in Haiti by eliminating a washing step
off the island. This has increased the value ofplastic collected on the island and the pricesthat collectors receive, and will add an
estimated 1,000 more income opportunities
for adults in Haiti on top of the 1,100 thathave already been created.

partners, we have built a self-reliant oceanbound plastic supply chain that contributes
to the circular economy and provides income
and education opportunities locally.

See examples of HP personal
systems, home and office printers,
and large format printers that
contain ocean-bound plastics.

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Operations

During the year, HP also joined Project STOP,

Supporting the UN Decade of Ocean Science

which collaborates with governments and

The UN Decade of Ocean Science began in 2021. These will be pivotal years for

effective waste management systems that

ocean conservation, and creativity is vital for garnering public support. In 2020,

eliminate plastics leakage into the ocean andwe worked with The Ocean Agency, a nonprofit focused on engaging the design

provides replicable solutions. As a technicalcommunity through campaigns and competitions. We coordinated with thepartner, we are supporting the organization’sorganization’s Glowing Glowing Gone campaign, which draws attention to coral

work to create a circular waste management

reef loss and works to inspire policy and funding to support reef preservation.

system in East Java, Indonesia. The Projectcommunities in Southeast Asia to create

STOP materials recovery centers in theprovince will collect, manage, and recycle
plastic waste while providing incomeSince 2016, these efforts have diverted

HP has also teamed up with the NGO Workgeneration opportunities, including in the

more than 1.7 million pounds (771 tonnes)

to provide new learning centers for children

informal waste sector.

of plastic materials—more than 60 million

on-site as their parents work on recycling

bottles—preventing this plastic from

efforts. The learning centers are equippedreaching waterways and oceans.

with the latest technology, including HP

In October 2018, HP joined NextWave
Plastics, the collaborative and open-source

laptops and printers using cartridges fromlocally collected plastics.

initiative convening leading technology and

In 2020, HP was announced as a founding

consumer-focused companies to develop

member of the Ocean Plastics Leadershipthe first global network of ocean-boundNetwork, a membership community dedicatedplastic supply chains. The coalition has set a

to addressing ocean plastic pollution.

goal to divert a minimum of 25,000 tons ofplastics—the equivalent of 1.2 billion singleuse plastic water bottles—from entering
the ocean by the end of 2025. In 2020,
NextWave companies diverted 1,356 tonnesof ocean plastics, with HP leading the way.

HP Sustainable Forests
Collaborative
Nearly 50% of global forests are under
threat from deforestation and forest
degradation. According to Global Forest

Products and solutions

Appendix

The Collaborative’s objectives are to:• Maintain HP’s long-standing commitment
to sustainable fiber sourcing throughsupply chain management.
• Support the development of sciencebased targets for forests, which includes
estimating carbon and nature co-benefitsof forest restoration and improved
forest management.
• Protect and restore forests, and improve
responsible forest management practices.
• Collaborate across HP and with ourindustry, partners, and customers, using
collective influence to inspire forest
positive action.
• Drive the development of innovative
printing technologies that reduce paper
waste and improve the efficiency of paper
consumption.

Watch, the tropics lost more than 29 million

In fall 2019, HP pledged $11 million toacres of tree cover in 2019 alone, equivalent

support WWF’s efforts to restore part ofto nearly 30 soccer fields’ worth of trees

Brazil’s threatened Atlantic Forest andevery minute. We are dedicated to help

improve the management of state-owned

address this pressing issue. We have met ourand private forest plantations in China—tozero deforestation goal for HP brand paper

ultimately restore, protect, and transition

since 2016 and for paper-based productto responsible management 200,000 acres

packaging since 2020.

of forests. Through this collaboration, we

46

In November 2019, we launched the
HP Sustainable Forests Collaborative,

are also contributing to the development ofscience-based targets for forests designed

supporting our strategy to create a forest
positive future for printing.

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Operations

to provide guidance on the quantity and

The HP Sustainable Forests Collaborative isquality of forests needed in key regions todriving progress toward our ambition for HP

1t.org initiative—a global movement toprotect the ecosystems’ resilience.

Consumer Printing worldwide to be forest

conserve, restore, and grow 1 trillion trees

positive by 2025.

by 2030—and reported 1 million trees

In 2020, the first year of the project,47

establish local project governancethat includes collaboration with local
authorities, grassroots environmentalgroups, rural landowners, and other NGOs.
Our support ranges from the creation• We joined the World Economic Forum2020 (in addition to our projects in Brazil

In 2020, Arbor Day Foundation,
Chenming Paper, Domtar, New Leaf
Paper, and International Paper joined the
HP Sustainable Forests Collaborative toaccelerate efforts on forest restoration.

and China outlined above).
• In Brazil, we also continued to support
Conservation International initiatives in
the Amazon, focused on local farming
communities and land conservation.
HP is the founding sponsor of the FSC One
Simple Action digital marketplace that helpsof landscape intelligence tools, to thedevelopment of restoration plans, toconsumers in North America understandthe prioritization of restoration efforts

why FSC matters, and find products to buy

to strengthen biodiversity conservation
and water provisioning. Restoration
implementation will begin in 2021.

Additional activities during 2020 included:• In April, we pledged to plant one tree

if they want to be part of the solution forforests. FSC certification is the most rigorous

for every printer sold during the month,standard available in the marketplace,• China: We are working with the Nationalin partnership with the Arbor Day

ensuring that critical forest ecosystems—

Forests and Grasslands Administration

Foundation (ADF). HP contributed toand the wildlife and workers that depend

and also with the Chinese Academy of

wildfire reforestation and watershedupon them—are protected.

Forestry to ensure the improved forest

management in Alabama, California,

management practices align with needs

Florida, Michigan, and the Mississippi River

specific to China. A key focus during theValley in the United States.

year was identifying forestlands for• Also with ADF, we began planting a treetransition to improved management

for each of HP’s 55,000 employees, whoand overcoming technical barriers tovoted to have them planted in Brazil,

implementing FSC®-China certification.

Ireland, Indonesia, and the United States.

We have identified more than 10,000 acres

Appendix

planted through these initiatives during

progress included:• Brazil (Atlantic Forest): We helped

Products and solutions

This effort is continuing in 2021.

of land in Brazil and China for restoration andtransition to responsible management.

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Supply chain responsibility

Operations

Products and solutions

Appendix

Product responsibility
Home and office printing

In 2019 and 2021, HP commissioned

and 3D printing materials and fusing andIndoor air qualitythat tested the emission rates of volatiledetailing agents. The information includes

HP voluntarily designs and tests its printing

organic compounds, ozone, dust, benzene,

physical, chemical, and toxicologicalsystems to prevent emissions that exceed

styrene, and ultrafine particles of different

properties, regulatory details, andeco-label guidelines and document that its

toner cartridge brands used in popular HP

recommendations for safe handling. Many

printing systems are compliant with Bluelaser printers. The studies found that 94%

HP products also qualify for eco-labels andAngel and EPEAT® indoor air quality (IAQ)

of imitation toner cartridges and 100% ofother certifications that cover health andcriteria. Original HP Toner and Ink Cartridges

remanufactured toner cartridges tested

safety as well as environmental aspects.

are designed and tested with health in mind.

failed to meet Blue Angel total volatile

We are committed to the safety, security,

Safety Data Sheets are available for HP

and privacy of our customers when they use

formulated products, including inks, toners,

HP products. The company maintains highstandards in these areas and continues toinnovate across our portfolio.

Product safety
HP is committed to providing products thatare safe for their intended use and that1

Fraunhofer Institute WKI to perform studies

organic compound (TVOC) limits (see graph). 2

comply with the applicable government
regulations of the countries where wemarket those products. All HP branded

94% of non-HP toner cartridges tested failed indoor air quality tests*

electrical products undergo evaluations andtesting to ensure that they meet HP safety
standards. This is consistent with HP’s Safe
& Legal Product requirements, which outline
relevant internal as well as international

180%
150%

safety standard requirements (e.g., the new
Safety Standard UL/EN/IEC 62368-1). We
work to identify opportunities for ongoing
improvement in this area.
We share extensive product safety
information online to support customers’
informed purchasing decisions. View
Declarations of Conformity for European
Union requirements. Contact HP product

Non-HP toner cartridges
120%• Emitted up to 198% overthe Blue Angel limit for
TVOCs*

90%• HP printers used withmost non-HP cartridges
would not meet the IAQ
requirements of BlueAngel or EPEAT**

Total volatile 60%
organic
compounds% above or30%
below theBlue Angel limit

0

-30%

Non-HP brands tested

compliance customer support regarding
declarations for other countries.

* Feb 2021 WKI Blue Angel Indoor Air Quality study of 15 non-HP cartridge brands purchased in APJ region, commissioned by HP. See HP.com/go/IAQnonhpAPJ2021; Nov 2019 WKI Blue Angel Indoor

Air Quality study of 26 non-HP cartridge brands purchased in EMEA, NA and LA regions, commissioned by HP. See HP.com/go/IAQnonhpWKI2019.
** IEEE Standard for Environmental Assessment of Imaging Equipment (IEEE Std 1680.2-2012), Electronic Product Environmental Assessment Tool (EPEAT), Green Electronics Council of theInternational Sustainability Development Foundation (ISDF) or earlier versions applicable when printing system launched.

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Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Large format printing

Industrial graphics

Recognizing that we are just one part of theand resiliency capabilities, and seek to

For our textile printing solutions, whichpackaging supply chain, we are committed

address and anticipate an ever-evolving

Food contact material
complianceto supporting transparent communication

cyber-threat landscape.

We incorporate relevant food contact material

additional testing by our customers toinclude HP Stitch printers, HP conducts ahazard and regulatory assessment for each
substance in the ink formulation to determine
its suitability for the application. We go
further on third-party safety certification
by obtaining the Eco Passport by Oeko-Tex,
an independent certification for chemicals
and colorants used in the manufacturingof textiles, which supports customers whowish to obtain the Oeko-Tex STANDARD 100
certification for their textile products.
Some HP inks are assessed to provide
information about suitability for printing
applications involving toys.3 Test results for
specific HP inks can be made available tocustomers upon request. Testing methods
focus on problematic colorants, heavy
metals, phthalates, Bisphenol A (BPA), and/or amines (including specific endpoints
such as heavy metals and primary aromatic
amines (PAA)). For these assessments, wetypically consider general chemical regulatorycompliance criteria and material-specificrequirements for ink formulations, with anemphasis on standards relating to paper andprinting on books and puzzles.
See Product certifications andother information.

(FCM) regulations, industry guidance, andbrand requirements into our formulation
qualification process to support a variety offood packaging printing solutions offeredof compliance-related information andenable the use of HP formulations in printing
applications involving food packaging andother sensitive applications.

Zero Trust principles, in the developmentof our products, from design throughimplementation, renewal, and recycling.

3D printing

We build protection, detection, and recovery

Specialty Printing Systems technologies.

For our 3D printing solutions, we conduct a

software, providing customers separate,

hazard and regulatory assessment for each

auditable security mechanisms to help

substance in the fusing and detailing agent

manage and recover from security risks.

formulations to determine suitability for

We design business PCs and printers

applications such as toys. To ensure we meetwith future threats in mind, with built-in

customers’ sustainability requirements, we

hardware-enforced security and resiliency

also review formulations against restrictedcapabilities that integrate seamlessly with an

substances lists as required by individualorganization’s broader infrastructure. Aiming• Robust chemical assessment processes

customers. HP 3D printing materials HP PA

to deliver the most secure devices, and theto determine compliance status of all

11, HP PA 12, HP PA 12 GB, HP CB PA 12, HP

services and solutions to help our customers

intentionally and non-intentionally added

PP enabled by BASF, and HP TPA enabled byuse endpoints infrastructure safely andsubstances (IAS and NIAS)

Evonik, as well as the corresponding HP 3D

confidently, is the foundation of our strategy.

Whenever possible, HP strives to formulate
with chemicals previously evaluated anddeemed suitable for use in food packaging
printing applications.
The fundamental elements of our FCM
compliance approach includes:• Determination of migration potential for

fusing and detailing agents, have been tested

capabilities into the devices, not just inHP’s leadership team oversees our portfolio-

individual chemicals using 100% migration

for problematic heavy metals, phthalates,

calculation methodology or conducting

BPA, and migration of certain components.

wide approach to security and provides theleadership. Our Security Advisory Board,requirements, including Good

Product security
and privacy

Manufacturing Practices (GMP)

Cybersecurity is an increasing concern for

migration and organoleptic testing basedon HP’s Representative Use Case (RUC)• Adherence to quality system

our customers worldwide. We continuallyservices to offer industry-leading security

HP 2020 SUSTAINABLE IMPACT REPORT

privacy-by-design principles, including

by our Indigo, PageWide Industrial, andwork to enhance HP products, solutions, and97

HP follows security-by-design andresources needed to support HP’s continued
consisting of several HP leaders as well as
external advisors with broad backgrounds
in offensive and defensive security, advises
us on the ever-changing threat landscape,augmenting our work in HP R&D and HP Labs
research activities.

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Supply chain responsibility

Operations

Products and solutions

AppendixSocial impact

We continually conduct threat analysis on

exceed the National Institute of Standards

printers automatically self-heal andemerging attack vectors, which in turn helps

and Technology’s (NIST) Platform Firmware

recover from attacks and provide theguide product security development efforts.

Resiliency Guidelines.

following features:

The HP Endpoint Security Controller is our• HP Sure Start keeps the BIOS safe

foundation and has been certified by aHP’s commitment to creating positive,• Whitelisting keeps the firmware safe

third-party lab. It establishes a Hardware

lasting change for people and communities• Run-time intrusion detection keeps

around the world extends to how we design

We employ cybersecurity specialists andconduct cybersecurity architecture reviews,
penetration testing, code reviews, andautomated code scanning using industryleading tools. When issues arise, we takeappropriate actions to remediate reported
security vulnerabilities.
In 2018, we adopted the industry bestpractice Coordinated Vulnerability Disclosure
approach, which describes how we workwith partners, industry, and the security
community to address vulnerabilities. When
notified about a suspected vulnerability, weinvestigate thoroughly and, if confirmed,
work with the submitter on remediation anda coordinated public release of information.
The HP supply chain security group works toensure that our products can resist attacks
throughout the supply chain life cycle, fromcomponent sourcing and manufacturing
to transportation, service, and take-back.
Our HP Product Cybersecurity Standard for
Suppliers, enforced through periodic audits,
contractually holds relevant suppliers torequirements that mitigate the risks of

Root of Trust and is physically isolated fromthe machine’s CPU and operating system,
providing resiliency to the PC.

most advanced endpoint security service.5
The managed service helps small andmedium-sized businesses defend against
cyberattacks without changing user behavior
or increasing IT workload.
HP Sure Click Enterprise, powered byBromium, is the world’s most advanced
6

hardware-enforced endpoint application
protecting enterprise endpoints fromeven the most sophisticated attackers
while providing detailed, real-time threat
intelligence to security teams.
Learn more about security solutions, HP
Sanitization Services, and Sustainable
Impact in our personal systems.

Printers

Personal systems

HP offers the world’s most secure printers, 8

manageable PCs and workstations. 4 Ourcommercial PCs with HP Sure Start meet and98

HP 2020 SUSTAINABLE IMPACT REPORT

and deploy products, solutions, and services
to meet the unique business needs of
key verticals and industries. Our portfolioof education products, partnerships, andThrough our bug bounty program, we offer

programs are helping to enable better

rewards for highly trained, geographicallylearning outcomes for millions of people

diverse ethical hackers who expose flaws

worldwide. HP’s purpose-built healthcare

in our print technology. The program

portfolio is designed with clinicians in mind

leverages deep, hard-to-find technical skills

to streamline patient care, optimize clinicalto find obscure, previously unidentified

workflows, and deliver customized solutions.

vulnerabilities in our devices and ink/

A strong focus on inclusive design helps to

toner cartridges before they are released

ensure that everyone can access the benefits

to market.

of our technology.

7

counterfeits, malware, and tampering.

HP produces the world’s most secure and• HP Connection Inspector monitors
network connections

HP ProSecurity Service is the world’s

isolation and containment solution,

the memory safeand our FutureSmart printers meet andexceed the NIST Platform Firmware
Resiliency Guidelines. HP FutureSmart

HP Security Manager is the industry’s
only comprehensive policy-based printersecurity compliance tool that assesses andremediates HP printer fleets.
HP Print Security Services combines
credentialed security experts and trained
print specialists to assess customers’
printing environments, address compliancerequirements, develop and implement
plans, provide ongoing management, andproactively identify gaps in defenses.
Learn more about security solutions andGlobal education
programs
Education is a fundamental human right anda foundation to sustainable development,
and we know that technology can be agreat equalizer by bringing digital learning
to people where they live. This is why HP ispursuing an ambitious goal to enable better
learning outcomes for 100 million people
by 2025.

Sustainable Impact in our printers.

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Inclusive, quality education is even more
important in a rapidly changing worldof work that calls for flexibility, adaptability,

Integrity and human rights

Supply chain responsibility

Equitable accessand opportunity

intercultural connection, 24/7 collaboration,

HP’s programs, initiatives, and partnerships

and lifelong learning. For people everywhere,

are helping to extend equitable access toand especially underserved groups, equitablehigh-quality education to underserved

access to opportunity and outcome-based

populations, minorities, and regions acrosslearning experiences are key to building skills

the world.

for work and participation in society.

LEARNING AND DIGITAL LITER AC Y GOAL
Enable better learning outcomes for
100 million people by 2025, since thebeginning of 2015
PROGRESS THROUGH 2020
Nearly50.3
millionstudents and adult learners have benefited
from HP’s education programs and solutions

Responding to COVID-19
With the sudden shift to at-home learningin the wake of the pandemic, technology
and digital tools have become even morecrucial for millions of students worldwide.
Pre-COVID-19, roughly 260 million children
were not in school.1 When COVID-19 caused
schools to close, impacting 1.5 billion
students, nearly a third—more than
460 million students—were not able toaccess remote learning. 2 We took urgent
action to help equip teachers and bridge
the digital divide, bringing remote learning
to many students globally through aliteracy, and enable better learning outcomes,

combination of print and digital content.

20.8 million in 2020)
2030 DIGITAL EQUIT Y GOAL
Accelerate digital equity for 150 million
people by 2030

to support remote learning, reaching over
4.6 million families worldwide.
• HP Refresh (Worldwide): Our program tohelp communities locally crowdsource
computer donations for those in need.

programs to support continued access tolearning. Its COVID-19 response included:• Increased outreach to bring the

Driving gender equality
More than 130 million girls around theworld lack access to education, and womenaccount for two-thirds of the 750 million
adults without basic literacy skills. Throughour partnership with Girl Rising, announced
in 2019, we aim to equip up to 10 million
students and teachers with new curriculum
and technology solutions over three years
and bring inclusive content and curriculum
to classrooms and educators around theworld. The multi-year partnership extends tocommunities in the United States, India, andNigeria. In 2020, we reached approximately• Driving new educational partnerships in

5 million people through this program. Of

the Europe, Middle East, and Africa, andthat total, nearly 4.7 million was through a

Asia Pacific and Japan regions.

partnership Girl Rising has in India with the
NGO Slam Out Loud, which uses the arts to

Working for racial equality
HP is committed to driving racial equity
within our company and externally and wehave created a Racial Equality and Social
Justice Task Force to support measurable
sustainable impact. In the United States
partnership with Historically Black Colleges

printed educational content curated fromand Universities (HBCUs) and held the fourth

leading scientific, publishing, and media

annual HBCU Business Challenge virtually.

companies to support teachers and

For further detail on HP’s initiatives, see

underserved students in the face of theDiversity, equity, and inclusion.

packets for underserved students.

Appendixlearners around the world.

Haiti, India): A new program to deliver

Turn to Learn and HP LIFE learning

Products and solutions

Foundation’s free HP LIFE courses toin 2020, we expanded our long-standing

solution provided more than 220,000

HP 2020 SUSTAINABLE IMPACT REPORT

hundreds of free weekly printable resources• HP Turn to Learn (United States, Canada,

COVID-19 pandemic. The HP Piazza-led

99• HP Printables (Worldwide): We provided

The HP Foundation also expanded itsthat advance quality learning and digital
since the beginning of 2015 (including nearly

Operations

build skills such as communication, criticalthinking, and empathy in children fromdisadvantaged communities.
HP is also collaborating with UN Women toadvance education, entrepreneurship, anddigital learning for women and girls in fivepriority countries: Senegal, South Africa,
Nigeria, Democratic Republic of the Congo,
and Morocco. In Mexico, we have partneredwith UN Women and the BHP Foundation tocreate three HP LIFE Centers as part of UN
Women’s Second Chance Education program,which seeks to provide women with needed
skills for small business development andlifelong learning.

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Reaching refugees anddisplaced populations
With or without the COVID-19 pandemic,
education is often out of reach for the mostvulnerable in society. HP is committed
to resuming programs when it is safe to
do so, by continuing our work with theUnited Nations High Commissioner for
Refugees (UNHCR) and other partners toenable refugees and displaced populations
to learn in-demand skills to enhance

Integrity and human rights

Supply chain responsibility

Operations

Products and solutions

Appendix

Outcome-basedlearning experiences

activities, and evaluate progress in real time.

and VR/AR. Examples include cell-based

With co-molded industrial rubber, pick-proof

3D bioprints that repair intestinal injuries,

keys, and other rugged features, these PCs

machine learning models trained on

HP’s education programs build on theare built to last in the classroom and tested

Alan Turing writings to create opera,

strength of our innovation to deliver cutting-in a laboratory environment that simulates a

and a novel control interface to enableedge solutions that support remote learningschool setting.

wheelchair-bound individuals betterand help people thrive in a rapidly evolving

navigation through VR experiences.

digital world.

Learn more.

Classroom of the Future
In the wake of the COVID-19 pandemic,

HP shipped approximately 10 million
PCs to schools in 2020.

• At Carnegie Mellon University, researchers
are using HP Z8 workstations to explore
new approaches and uses of machine

employment opportunities.

K-12 teachers now must be able to address

Reaching learners in India

needed to rapidly switch between teaching

Campus of the Futureat school or from home, and from in-person

HP’s Campus of the Future frameworkof the pipeline, improving experimentteaching to online. We launched our HP

creates vibrant, secure environments

management, eliminating cloud

Online Teaching Assistant program tofor teaching, learning, research, andworkflow issues, and integrating hybrid

empower teachers with remote teachingcollaboration. As part of this initiative, HP

interdisciplinary programs.

skills and provide inspiring content (inis working with more than 20 elite colleges

English and Spanish). The program has

and universities, providing cutting-edge

using a three-stage process, involving an

supported more than 132,000 teachers andtechnologies alongside financial and

HP Z8 workstation, to minimize resource

3.6 million students.

technical support. These collaborations

costs and maximize the theories andare exploring various types and uses ofideas they can test as they develop new

3D printing (additive manufacturing),

machine learning methods. Working invirtual reality (VR) and augmented reality

teams, the researchers are tackling a(AR) to identify the technologies with therange of machine learning problems andgreatest potential for teaching, learning,

using advanced technology to find theand research. We have also expanded thenext improvement, the next model, andfocus to include data science and machine

the next solution.

HP is bringing self-contained, Internetenabled, solar-powered mobile learninglabs to rural areas of India. The HP Worldon Wheels (WOW) program, in collaboration
with the Government of India’s DigitalIndia Initiative and other private sector
partners, supports digital literacy, education,
entrepreneurship, and citizen services.

a broad range of scenarios. Flexibility is

The initiative targets people in rural and

HP has continued to focus on inclusive accesssemi-rural areas of the country, including

to technologies, tools, and materials. In 2020,

low-income women, men, and children. Each

HP Learning Studios brought state-of-the art

20-seat WOW vehicle is equipped with HP

educational technology into more than 100

computing and printing technology, as wellschools across North America, Europe, theas software and e-learning tools. In 2020, 43

Middle East, Australia, and New Zealand. We

WOW mobile learning labs directly benefited

also focus on boosting teachers’ vital

approximately 105,000 people in villages

contributions. Every Windows 10-based HP

throughout the country.

Education Edition PC comes preloaded with100

3

HP 2020 SUSTAINABLE IMPACT REPORT

learning. This cutting-edge work includes

learning. For example:• Yale University and HP have collaborated

HP Classroom Manager. Through one

since 2016 on a series of interdisciplinary

console, teachers can cultivate a collaborative

investigations exploring applied uses oflearning environment, monitor student

3D print/scan, artificial intelligence (AI),correcting models that were corrupted
by bad input data, automating stages• At Stanford University, researchers are

Learn more in the EDUCAUSE report Machine
Learning’s Growing Role in Research.

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Education as a foundation for
an inclusive Fourth Industrial
Revolution
The Fourth Industrial Revolution isa profound, technology-enabledtransformation that is reinventing how
goods are designed, created, and delivered.

Integrity and human rights

Supply chain responsibility

We also offer design for additive

Education, our extensive study in Idaho,

recognize use of technology that supports

United States, showed the intrinsic links

Jet Fusion Engineering Handbook to help

improvements in teaching, learning, andbetween education and economic growth.

designers create parts for production using

assessment, as well as blended learning

Based on the study’s recommendations,

HP 3D printing technologies.

that helps teachers respond to COVID-19.

mental health was added to the Idaho

An estimated 940,000 students haveeducation budget passed by the state

benefited since 2014, including morelegislation during 2020.

• HP LIFE in Brazil: Our HP LIFE program,future generations will need support towhich offers opportunities to aspiring

successfully transition, especially thoseentrepreneurs, has seen major growth inworkers displaced by automation.

2020. In Brazil, 7,000 learners joined theplatform in July alone—demonstrating a

At HP, we are working with partners to

successful outreach that included offeringdevelop 3D printing engineering curriculum

HP LIFE as a free resource to small

and fostering collaboration with governments

businesses in the country.

Research Foundation Singapore, is aninnovative public-private partnership that
supports the university’s efforts todemocratize digital manufacturing andaccelerate technology adoption. The
advanced technologies and automation
solutions developed jointly are geared
toward efficiency, productivity, andsustainable development, on a global scale.
During 2020, we created a new skills
development program for 3D printing anddigital design, composed of six courses. The
Lab’s other focus areas include AI, machinelearning, and cybersecurity.

in partnership with Idaho Business for

initiative to cultivate, encourage, andan educational challenge: current andLab in Singapore, founded with the National

Appendix

professionals, and published the HP Multi

Building skills at the local level

the HP-NTU Digital Manufacturing Corporate• Digital Schools Awards: An HP-led

Products and solutions

manufacturing training and workshops for

However, the Revolution also presents

to address skills of the future. For example,

Operations• HP Innovation & Digital Education
Academy (IDEA): Launched in September
2020, IDEA is a network of innovative
schoolteachers who are demonstrating
powerful teaching and learning withand through technology. At the Phase
1 launch, we enrolled 331 teachers(representing public and private schools)
from UAE and Nigeria into the one-year
HP IDEA Fellows program.
• Moscow HP Learning Studio: Our teamhelped a Moscow school adopt leading
education technology solutions. As
well as new laptops, the school is now

than 62,000 in 2020. By the end of 2020,
52% of primary and secondary schools
in Ireland, Northern Ireland, and Scotland
were registered, and in November
2020 a pilot expanded the program to
Lithuania, Serbia, and Slovenia, reaching
80 additional post-primary schools andover 54,000 students. Watch the Digital
Schools Awards 2020.
• Young Technopreneur Challenge 2020:
In Singapore, more than 100 students

For businesses to remain competitive andsustain a pipeline of future employees andcustomers, we must help to address the
skills gap for work of the future. HP and the
HP Foundation provide programs to enablepeople to build skills that build economies.

participated in a competition to develop

HP Innovation Garageideas that help address one of the UN

In 2020, in collaboration with Intel, we

Sustainable Development Goals. The

launched the first HP Innovation Garage, thestudents, aged 14–15 and in 36 teams

largest technology start-up campus in thefrom eight secondary schools, usedMiddle East and North Africa region. Based atcoding skills to develop a web portal

the Dubai Technology Entrepreneur Campus

to present their ideas. Boot camps on(DTEC), the lab will help young people

design thinking, STEM applications, anddevelop transferable skills in technology,

presentation and pitching skills enhanced

design, and prototyping, and explore future

the learning experience.

career paths through three different learningzones: Entrepreneur, VR, and STEAM andsubjects including biology and physics,

HP National Education
Technology Assessment (NETA)

and the walls were designed using HP

The HP NETA program supports

Latex technology.

policymakers and governments to create

equipped with VR technology for teaching

Skills for work andsociety of the future

education technology programs that

Robotics. 33,000 educators, students, andother interested customers attended virtual
workshops and webinars hosted by the HP
Innovation Garage in the first four months.
See the 360 Virtual Tour.

teach skills employers need. For example,

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Appendix

Healthcare

these devices can be wiped down with manya wide variety of high-quality variable data

common disinfectant wipes. For example,

coding and marking print solutions and color

through initiatives funded by the HP

From our healthcare portfolio of PC

our HP EliteOne 800 G5 All-in-One andlabels. HP Thermal Inkjet systems enable

Foundation, including:and printing solutions to personalized

HP HC241 and HC241p monitors support

printing of human- and machine-readableeasy, repeatable sanitization 6 with selectcodes and marks to be printed directly on

germicidal wipes on the entire device.

packages, helping to eliminate stock label

HP Foundation programs
We also help build future skills• HP LIFE (Learning Initiative for
Entrepreneurs): Free business and 21stcentury skills training in seven languages
to help learners find formal employment
or start their own business, with partners
such as the UN Industrial Development
Organization (UNIDO).
• BeChangeMaker: A program in

3D-printed prosthetics, HP innovations
focus on meeting specific challenges in the
sector. Our solutions are designed to help
clinicians improve patient experiences,boost efficiency, and increase access forunderserved populations. In 2020, HP
products and solutions helped mitigate theimpact of the COVID-19 pandemic, including
through sanitizable PCs and keyboards,

partnership with WorldSkills that delivers

bioprinters supporting vaccine research, andonline training projects to help young

3D printers rapidly producing critical supplies

people explore social entrepreneurship.

such as face shields and respirator parts.

• Mashrou3i: A joint project by UNIDO, theUnited States Agency for International
Development (USAID), the Italian Agency
for Development Cooperation (AICS),
and the HP Foundation to foster youth
entrepreneurship and enterprisedevelopment in Tunisia. The partnershiphas created thousands of jobs since 2013.

Personal systems
HP recognizes that sanitizable technology
solutions are no longer a healthcare-specificconcern but are also increasingly importantin retail, hospitality, manufacturing, andother sectors. In a recent HP study, 51%
of IT decision-makers reported they are

For more detail on HP Foundation

prioritizing technology that can be sanitizededucation programs, see Community giving

and wiped down, and 71% of IT staff perceiveand volunteerism.

computers and keyboards to be the mostprone devices to carrying infection. 4
We help customers keep high-touch,

Discover more about HP technologies
to advance learning.

collaborative, and public-facing technology
clean and support employee wellbeing
by offering a broad range of sanitizabledevices. From Elite PCs and desktops, to Z
by HP and displays and select accessories,

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5Home and
office printing
HP launched new print solutions for thehealthcare industry in 2020. Based on deep
customer insights and co-developed withhealthcare providers, associations, andpartners, HP Healthcare Print Solutions

waste and enhancing product identificationand security. For example, personalizedcolor-printed labels for medicine bottles
give patients more information, such as aphotograph of the medicine. In 2020, oursolutions enabled printing of product code
information on N-95 masks used to combat
the spread of COVID-19.

addresses pressing issues facing the

The HP D300e Digital Dispenser, a bioprinterhealthcare industry, including patient

platform, accelerates drug research andwellbeing and safety, care coordination,other laboratory applications by automating

mobility, privacy, and security.

serial dilutions. This family of products

The portfolio offers Basic Print Cloud
Services delivered through HP Print Security
Advisory Services and HP Security Manager,7
providing patient data protection to all
HP devices, with the added protection of
PrintSecure on Zebra wristband printers.
Learn more.

enables researchers to dispense or print
very small picoliter quantities of fluid needed
for research, which saves time and reduces
plastic waste associated with manual
pipetting methods.
In 2020, we supported efforts to combat
COVID-19 by donating D300e printers,
associated supply cassettes, and training toSpecialty Print &Technology Solutions

vaccine research laboratories in the United

HP’s Specialty Print & Technology Solutionsuse HP printing solutions to help medical

play an important role in the healthcare

teams, business, and the public adapt to life

industry. Every day, pharmaceuticalduring the pandemic.

States and Europe. HP also worked with ourglobal network of print service providers tocompanies, drug manufacturers, hospitals,
medical laboratories, and pharmacies need

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Appendix

3D printing

and Systems Technology Lab is working

and communicate the results in ourAccessibility Guidelines, U.S. Revised Section

In 2020, we mobilized our 3D printing

to develop a new method for isolating

conformance reports. We hope that sharing

508, and the EU EN 301 54) and emerging

rare cancer cells. This research deploys athis information transparently will contributeones (such as the European Accessibility Act

combination of hydrodynamic and electric

to a broader industry conversation about

and the Canadian Accessibility Act). In 2020,

fields to separate cells based on electricalbest testing practices and lead to more

approximately $7 billion of HP sales wasproperties. This technology has the potential

accessible products.

enabled by eco labels, accessibility, humantechnology and production capacity toquickly create medical parts and solutions
to mitigate the impact of COVID-19. We
developed prototypes within days, anddelivered items such as face masks, nasal
swabs, hands-free door openers, andrespirator parts. See 3D printing.
Advances in 3D printing allow transformative
approaches to healthcare and medical

to support personalized therapy anddetection of post-treatment cancer cells

incorporate feedback from the global

This work complements our efforts todisability community into our accessibility

consider inclusive design early in productprogram. For example, during the COVID-19

development and inspire people withpandemic, HP launched a new inclusive

elegant, easy-to-use products. For

education partnership with Governor

example, we incorporate user-friendly

Morehead School in Raleigh, North Carolina,

voice technology in web-enabled consumer

to connect students with visual disabilities

printers such as HP Tango, and we offerwith our innovative technology throughthe HP Accessibility Assistant—our secure

Accessibility is about making things that area new HP Career and Technical Education

voice and screen reader accessory—in ausable by everyone—including the diverse

Learning Lab. This collaboration will provide

wide range of office printers. In our personalcommunity of people with disabilities.

HP user feedback and examples of how

systems portfolio, we design PCs to be

One in seven people in the world has a

we can design more inclusive products forcompatible with the assistive technology indisability. Removing barriers that otherwise

students, whether learning remotely or in

popular operating systems.

prohibit them from engaging as dignified,the classroom.

through liquid biopsies, which can accurately
identify tumor cells in blood samples insteadof tissue removed through invasive biopsies.
Learn more.

devices. HP technology is being used tocreate anatomical models to help plansurgical procedures, highly customized
dental aligner molds, tailored orthotics andprosthetics, and a wide range of medical
equipment. Learn more, and watch how
HP 3D printing technology is being used by
A-Dec for dental equipment production,
and Crispin Orthotics and Invent Medical tocreate customized orthotics.

Microfluidics and cancer
detection
HP has decades of experience inmanipulating fluids at the microscopic
level, which we are applying to researchon the surveillance of cancers in patients
post chemotherapy to determine if acancer returns. A team in our Microfluidics

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We welcome new opportunities torights, and supply chain responsibility. 8

Inclusive design

independent, equal, and active membersof our communities is critical for bridging
the digital divide. We are committed toensuring that the benefits of our innovativetechnology empower people worldwide.

Visit the HP Office of Aging and Accessibility

HP regularly sponsors, attends, and speaks

and view the document Proud to Empowerat accessibility-related conferences andEveryone, Everywhere with Inclusive

government forums. We are a recognizedTechnology for more information.

voice and advocate in a range of industry
and government efforts to advanceIn 2020, HP took a leadership role in the IT

worldwide standards and policies thatindustry and publicly released its Hardware

improve the accessibility of information

Accessibility Testing Guide. This describes inand technology for everyone. These include

detail how we test products for accessibility

current standards (such as Web Content

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Products and solutions portfolio
HP aims to deliver technology that improves• HP industrial graphics solutions are

lives and enables our customers anddriving the analog-to-digital revolution,

consumers to achieve more, safely andtransforming our customers’ supply

with less environmental impact. Throughchains, and better matching supply

HP is reinventing the future through transformative technologies that will disrupt

our portfolio of products and services, wewith demand across the 2D printing andindustries and economies around the world.

create shared value for planet, people, andpublishing industries, as well as otherthe communities where we live, work, andcommercial and industrial sectors such as

do business.

packaging and labeling.

• From laptops and workstations to gaming
and virtual reality (VR) devices, we
design our personal systems products
and services to provide customers the
security, durability, and energy andmaterials efficiency they expect and• HP 3D printing technology is enablingtransformation across sectors, changing
how whole industries design, make, anddistribute products for a more circularand inclusive economy, and a moresustainable Fourth Industrial Revolution.

Investing in R&D

In 2020, HP spent $1.5 billion on ongoing product development and creating
the transformative and disruptive technologies of the future. We invest in areas
where we can make the greatest impact, and we integrate sustainability into our
research agenda.
The majority of our R&D spending is focused on inventions and development for
products that will be released in the next one to two years. The rest is dedicated to
HP Labs and the business units for new business creation (including 3D printing andmicrofluidics) and for developing technologies that will mature over the following
three to seven years.

depend on, and offer the most sustainable
PC portfolio in the industry.
1• As the global leader in home and officeprinting solutions, we continue to redefine
the marketplace, delivering sustainablenext-generation solutions and servicebased models, responsible forest productsourcing, climate action, and circularinnovation to meet the needs of ourcustomers globally.
• Our innovation in large format printing
helps meet the increasing environmental
and workplace requirements of architects,
engineers, construction professionals,
and other graphics production customers
such as signage and textiles.

104

HP 2020 SUSTAINABLE IMPACT REPORTOur new Amplify Impact program
extends our Sustainable Impact strategy
and invites partners to help drive
meaningful change across the global
IT industry. Partners that pledge to join
the program will tap into our extensive
knowledge, training, and resources
to assess and work to improve theirown sustainability performance while
supporting sustainability-driven sales
opportunities. Our goal is to enroll at
least 50% of our global Amplify channel
partners by 2025.

At HP Labs, we focus on new technologies that will either result in new businesscreation, fundamental breakthroughs in science, or new product categories. Key
areas of research include:• Microfluidics• Security• 3D printing and digital manufacturing
As of October 31, 2020, HP’s worldwide patent portfolio included over 28,000 patents.
See Personal systems, Home and office printing solutions, Large format printing,Industrial graphics, and 3D printing for examples of innovation in each of our
product groups.

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Appendix

HIGHLIGHTS IN 2020

50+

PRODUC T S

launched with ocean-boundplastics, including in our Elite, Pro,
Z, Chromebook Enterprise, andPavilion3 product lines

4.96

Personal
systems
HP offers the most sustainable PC portfolio in the industry, driven by customer
insights and leadership in energy efficiency, recycled materials use, productlongevity, design for end-of-life, and packaging.
2

We apply circular economy principles to drive progress across the product andservice life cycle, such as by accelerating the shift from virgin materials torecycled content, including ocean-bound and closed-loop plastics. Our durable
notebooks, desktops, and workstations, combined with maintenance andrecovery services (where available), keep valuable materials in use for as longas possible.
Education is foundational to sustainable development, and IT can help level theplaying field by delivering inclusive digital learning everywhere. This was moretrue than ever during 2020, as flexibility, remote learning, and collaboration
grew in importance. Our products support access to opportunity to build skills
for the future.

105

HP 2020 SUSTAINABLE IMPACT REPORTMILLION U NIT S

664

ENERGY STAR®-certified personal
systems products—more than any
other manufacturer6

47%

repaired or remarketed and reused

reduction in portfolio energy
consumption since 2010:

9,780• 45% for desktops• 46% for notebooks• 48% for workstations

TONNESof plastic in our personal systems
products (15.7% of the total) was
postconsumer recycled content4

48%

postconsumer recycled content
plastic in commercial displays

2,997

TONNESof hard-to-recycle expanded plastic
foam eliminated by shipping
24 million units of personal systems
products in molded fiber packaging(up from 6.8 million units in 2019)28

HP DISPL AYS

recognized as Most Efficient of
ENERGY STAR 20205

HP USES 10 0% RENEWABLE
ELECTRICIT Y
to power the final assembly of
90% of its PC and display products
worldwide 7

HP PRODUCES THE
WORLD’S MOST SECURE
and manageable PCs andworkstations 8

SANITIZ ABLE
From Elite PCs and desktops, to Z by
HP and displays and selectaccessories, these devices can be
wiped down with many common
disinfectant wipes 9

HP LEARNING STUDIOS
brought state-of-the art educational
technology into more than 100
schools across North America,
Europe, the Middle East, Australia,
and New Zealand in 2020

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SUSTAINABLE IMPACT PRODUCT INNOVATIONSElite c1030 Chromebook
Enterprise• World’s first Chromebook with ocean-boundplastics.10• Keyboard made from 50% postconsumer
recycled plastics.
• Top lid of 75% recycled aluminum.

Zbook Studio G7

HP Pavilion laptops  • World’s first 14" mobile workstation withocean-bound plastics.13• Uses 92,000 ocean-bound plastic bottles
in the speaker housing.15• Highly recyclable, lightweight aluminum exterior.

• ENERGY STAR certified.

• EPEAT Gold rating.

• EPEAT Silver rating.

HP Spectre x360 14• First EPEAT® Gold rated Chromebook.11• Outer boxes and fiber cushions with 100%
sustainably sourced and recyclable packaging.16• World’s first keyboard scissors14 madefrom natural, renewable material.

HP Wired Desktop 320 MK• ENERGY STAR® certified.
• EPEAT Gold rating.

• Our first keyboard made with recycled material(50% postconsumer recycled plastic content).

• Intelligent power management to avoid
overheating and extend the life of the battery.

• Keyboard and mouse have low halogen12 printed
circuit boards.

HP Pavilion

HP Spectre x360 14

HP Elite c1030 Chromebook Enterprise

HP Zbook Studio G7

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Home and officeprinting solutions
Our vision for sustainable printing builds onlong-term goals and progress in responsible
sourcing of forest products, climate action,
circular innovation, and health and safety. We are
driving toward a forest positive future for print,
moving beyond zero deforestation to protect,
restore, and improve the management of forests
around the world. Through product and service
innovations, we continue to reduce the GHG
emissions intensity of our portfolio and help
customers reduce their own footprint. HP’scustomers can now benefit from the planet’s
most comprehensive carbon neutral Managed
Print Services (MPS) offering. At the same time,
we are increasing our use of postconsumer
recycled content plastic in hardware and supplies
and reducing single-use plastic packaging.
While striving toward these goals, we also follow
best practices to address safe usage of ourprinting solutions.
17

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HP 2020 SUSTAINABLE IMPACT REPORTHIGHLIGHTS

11,900of Original HP Ink and Toner andSamsung Cartridges recycled in 202093%of printers ENERGY STAR® certified(% models, for products shipped in 2020)

ONLY ORIGINAL HP
INK CARTRIDGESTHE HP SUSTAINABLE
FORESTS COLL ABOR ATIVE

19

HP OFFERS THE WORLD’S
MOST SECURE PRINTERS 22

TONNESis driving progress toward our ambition
for HP Consumer Printing worldwide to
be forest positive by 202518

HP MPS IS CERTIFIEDCARBONNEUTR AL®
in accordance with the CarbonNeutral
Protocol19 (as of September 2020; HP
reduces GHG emissions throughout the
product life cycle and offsets remaining
emissions by investing in high-quality
offsetting projects around the world)

TONNESof plastic foam avoided by using
molded fiber cushioning for our
HP DeskJet 2700 printer packaging
in 2020

ONLY ORIGINAL HP
INK CARTRIDGES 20
have recycled ocean-bound plastic,
validated by UL

are made with upcycled plastic waterbottles and apparel hangers21

HP Planet Partners is world’s#1

printer supplies recycling program23(in 67 countries and territories
worldwide as of October 31, 2020)

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SUSTAINABLE IMPACT PRODUCT INNOVATIONS

HP+ complete printing
solution launched

HP Neverstop
Laser 1000 series

HP LaserJet 234dwe• Combines innovative hardware, HP Instant Ink, and
HP Smart app to deliver a simple, seamless, andsustainable printing experience for consumers
and small businesses.

• Continuous toner supply system for cartridgefree printing and less plastic waste.

• HP Forest First feature.

• New HP Forest First 25 feature: HP makes aninvestment for each page printed, regardless of
paper brand, counteracting possible deforestationfor every HP+ print.

• Printer made with 33% postconsumer recycledcontent plastic.

24• Supports a circular economy: Using Original HP
supplies ensures compatibility with HP’s Planet
Partners supplies recycling program.
• HP+ includes printers such as HP OfficeJet Pro 8000e
series, which are ENERGY STAR® certified and aremade with more than 15% postconsumer recycledplastic content.

• Toner reload kits recyclable through HP
Planet Partners. 26• Supplies made with more than 75% postconsumer
recycled content plastic.

• HP’s first product with HP Instant Ink for toner.
• Automatic double-sided printing reduces paper
waste by an estimated 25% or more.
• Private Pick-Up prevents printing until customer
confirms proximity to the printer, reducing
unclaimed and forgotten print jobs.
• Auto-On/Auto-Off.
• ENERGY STAR certified.

• ENERGY STAR certified.
• EPEAT Silver rating.
• BLUE ANGEL certified.

HP Managed Print Services• HP Managed Print Services (MPS) reduces GHG
emissions by 12%, improves resource efficiency by
13%, and decreases ecosystems impacts by 12%
for a multifunction color laser printer. Learn more.
• HP MPS printers such as HP Color LaserJet Managed
MFP E78228dn, E78330dn, and E75245dn are
ENERGY STAR certified, EPEAT Silver or Gold rated,
and BLUE ANGEL certified.

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Large format
printing
HP has continued to invest in sustainable
innovation and technologies with each new
generation of large format printing systems.
Our HP Latex and HP DesignJet systems aredesigned to meet the increasing environmental
and workplace requirements of architects,
engineers, construction professionals, andother graphics production customers, such as
print businesses producing large format
signage and décor. For example, our latest
water-based HP Latex Ink provides ano-hazard-warning label alternative toeco-solvent, solvent, UV-curable, and UV gel
ink for the signage, decoration, and textile
printing segments. We closely manage eachsystem component (printers, printheads,
inks, and media) to provide a more sustainableend-to-end large format printing solution.

109

HP 2020 SUSTAINABLE IMPACT REPORTPRODUCT SPOTLIGHT

DesignJet
printer series
The world’s easiest plotters, 27 withhigh-speed and high-quality printing.
Aligned with sustainable practices
and designed for use with waterbased inks.
• HP DesignJet Studio– The first net carbon neutral
HP DesignJet plotter. 28– ENERGY STAR® certified.
• HP DesignJet T200/T600– World’s smallest large format
plotters.
– Minimum of 30% information
technology equipment (ITE)derived postconsumer recycledcontent plastic (see UL 2809
Recycled Content Validation),saving 7.3 tonnes CO2e annually. 29– EPEAT® Gold rating.

HP Eco-Carton Ink
Cartridge for large
format printers• Contains recycled and certified
fiber, and recycled plastics fromour closed-loop recycling process,beverage bottles, and UL-validated
ocean-bound plastic resins.
• Locally recyclable outer carton;
inner bag can be returned free ofcharge to HP Planet Partners, whereavailable for these products, which
will avoid any materials going tolandfill. 30• Reduces plastic use per liter of ink
by 80% and decreases life cycle
CO2e emissions by 66% comparedto the previous plastic ink cartridge. 31• First available with Latex 700 printerseries (launched in February 2021).

Industry’s best print
permanence• HP Vivid photo inks used in HP
Z9+ demonstrate the highest print
permanence in the industry in tests
by Wilhelm Imaging Research, theworld’s leading permanence testinglaboratory.
Collaborated with The Ocean Agency
on projects using design to advanceocean conservation and support the
UN Decade of Ocean Science.
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Industrial
graphics
HP’s industrial graphics solutions support
customers’ transition to the circular economy.
We offer a wide range of industrial graphics
systems for the commercial printing, labelsand packaging, and specialty printing markets.
HP continues innovating to extend our print
solutions to even more applications, driving
the analog-to-digital shift, and design our
products for upgradeability, repair, andrefurbishment. We conduct a robust safetyassessment process for new productdevelopment in combination with ongoing
technical and regulatory support to qualify
customer solutions.

PRODUCT SPOTLIGHT

330

HP Indigo
In 2020:

12,650TONNESof CO2e avoided through offsets for
all HP Indigo presses

323

TONNESof HP Indigo presses refurbished(14% of total presses shipped during
the year)

138

TONNESof spare parts (67% of parts returned)
reused after refurbishment

TONNESof binary ink developer components(49% of the amount shipped) and
1,416 tonnes of other supplies recovered
for recycling

16%of the plastic content in HP Indigo
hardware, supplies, and packaging(excluding ink) was non-virgin, throughparts reuse or the use of postconsumer
recycled content plastic

HP PageWide
Release of HP Brilliant Ink extends
capabilities of existing printers to
new media and applications such as
premium color books
The HP PageWide C500 Press prints
directly on corrugate packaging andenables the use of thinner corrugate
with contactless printing, increasingmaterials efficiency

Key environmental performancefeatures of HP Indigo presses have beencertified by the third party Intertek under
its Green Leaf program. Learn more.
Learn more about HP Indigo
Sustainable Impact.

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HIGHLIGHTS4+MILLION PART S

3D printed by HP and its partners tofight COVID-19, such as face shields,
nasal swabs, and hands-free door
openers. Learn more.
• 900+ HP employee volunteers• 50+ partners and customers
worldwide joined us to design andproduce parts• 15+ new applications developed

Up to

3D printing
3D printing is a vital engine of the Fourth Industrial Revolution and a key
enabler in the shift toward a more circular and inclusive economy. HP Jet
Fusion 3D printing solutions, based on disruptive HP Multi Jet Fusion
technology, are helping to reinvent design. Parts can be made to optimize
materials use while delivering fine detail combined with strength.
3D printing also brings production closer to the point of consumption,
simplifying supply chains. During 2020, the HP 3D Printing team andDigital Manufacturing team worked with its global digital manufacturingcommunity to mobilize 3D printing teams, technology, experience, andproduction capacity to help deliver critical parts in the effort to battle the
COVID-19 pandemic.
To learn more, see Transforming Design and Manufacturing.

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100%

SU R PLUS

THE HP JET FUSION 520 0
SERIES 3D AUTOMATIC
UNPACKING STATION
launched in 2021 saves timeand can increase recapture ofunused powder in printing
Up to

74%

less GHG emissions from the 3D
printing of parts using nylon material
than traditional manufacturing using
metal (see detail)3D printing powder reusability32
for HP PP nylon material for HP Jet
Fusion 3D printing (introduced
in 2020)

3D PRINTING, COMPARED TO TRADITIONAL MANUFACTURING,
can drive lower GHG emissions and waste throughout the product life cycle.
DESIGNMANUFACTURING• Innovative designs including
complex/lightweight components.

• Simplified supply chains andmore local production.

• Materials optimized to avoid wasted
resources.

• Supply chain digitization improves
resilience and risk mitigation.

PRODUCT DEVELOPMENT• Short, fast, cost-efficient runs.

• Customization and innovation.

• Better matching of supply anddemand and reduced waste.

• Faster iteration and less tooling.
DISTRIBUTION• Reduced product transportation
and associated impacts.

• Decreased inventory cost.
USE• Unlimited availability of spare parts.

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SUSTAINABLE IMPACT PRODUCT INNOVATIONSAdvancing molded
fiber packaging

Industrial post processing forinnovative 3D printing applications

Collaborating to addressa health crisis

Our new HP Molded Fiber Advanced Tooling Solution
helps customers design and deliver quality molded
fiber products, faster. 33 This technology allows
customized, short runs due to significantly lower
tooling investment.

HP’s partnership with Additive Manufacturing
Technologies, a global leader in automated chemical
vapor smoothing systems, is driving the growth of
3D-printed parts across industries including
automotive, industrial, medical, and sporting goods.
Together, we are enabling customers to produce
manufacturing-grade parts at scale.
Learn more.

With governments, hospitals, and health experts
around the world, our 3D printing development teams
identified the most needed parts to help tackle
COVID-19, validated designs, and began production.
We also made designs for shields, masks, mask
adjusters, and hands-free door openers freely available
on our website. Learn more.

Watch a video about how we use this solution within
HP, and learn about our collaboration with Veritiv andFiber Innovation.

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Find out how Smile Direct Club, Zigg Zagg, and Les
Visières de l’Espoir (Face Shields of Hope) used HP 3D
printing equipment to respond to the pandemic.

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Appendix

Data
Product and solutions*
Product use GHG emissions
intensity ** [% reduction since 2015]

2016

2017

2018

2019

2020

2%

11%

11%

18%

33%

18,200,000 15,800,000 ****

Personal systems (energy)

8,200,000

8,300,000

9,400,000

8,900,000

8,800,000

Desktop and enterprise printers(energy) *****

3,600,000

2,400,000

2,000,000

2,000,000

1,700,000

Industrial graphics (energy)

2018

2019

2020

990,600 ††942,000

587,800

562,700

Metal

209,600

202,800

Plastic

270,200

251,500

Other†††

108,000

108,400

HP materials use † [tonnes]

Electronic products

250,000

350,000

270,000

290,000

160,000

Paper

230,600

213,300

Not applicable

180,000

180,000

290,000

150,000

Packaging†††

172,200

166,000

Printing consumables for desktop
and enterprise printers ^6,500,000

9,400,000

9,900,000

5,700,000

4,400,000

Recycled content plastic in HP
products and packaging‡

34,20034,200Printing consumables for industrial
graphics printing solutions

790,000

1,300,000

1,500,000

980,000

540,000

Recycled fiber in HP brand paper
and packaging‡‡

87,500100,800

Certified sustainably managed
fiber in HP brand paper andpackaging‡‡

254,600

248,300

3D printing solutions (energy)

Water consumption related to
product use^^ [cubic meters]

156,300,000^^^ 180,600,000^^^ 195,000,000^^^ 178,000,000^^^ 153,900,000^^^

Personal systems (energy)

70,000,000

71,000,000

84,000,000

80,000,000

80,000,000

Desktop and enterprise printers(energy)^^^^

31,100,000

20,000,000

18,000,000

19,000,000

15,000,000

Industrial graphics (energy)

2,200,000

3,000,000

2,400,000

2,600,000

1,500,000

Not applicable

1,600,000

1,600,000

2,600,000

1,400,000

Printing consumables for desktop
and enterprise printers (paper)^^^^^

45,800,000

73,000,000

75,000,000

63,000,000

50,000,000

Printing consumables for industrial
graphics printing solutions (paper)

7,200,000

12,000,000

14,000,000

11,000,000

6,000,000

3D printing solutions (energy)* In some cases, segments do not add up to total due to rounding.
** See endnote 27 on page 139.
*** HP updated its calculation methodology in 2020 for printing-related product use phase GHG emissions to more accuratelyreflect energy-related emissions and paper consumption, to use a more accurate and updated GHG emissions conversion
factor for paper, and to account for emissions associated with print supplies in Category 1 instead of Category 11 (aspreviously). We restated 2019 data using the updated methodology, for comparability.

113

2017

By type
19,300,000 22,100,000 **** 23,400,000****GHG emissions from product use ***[tonnes CO2e]2016

HP 2020 SUSTAINABLE IMPACT REPORT

Postconsumer recycled content
plastic used in HP products [tonnes]
Personal systems

N/A

8,080

8,360

9,650

9,780

Home and office printers

N/A

1,260

4,790

6,760

8,720

Original HP Ink Cartridges

5,517

5,901

5,354

5,384

5,767

Original HP and Samsung Toner
Cartridges

3,493

2,921

2,746

3,565

2,913

N/A

N/A

N/A

200

310

18,16021,25025,36027,490Large format and industrial
graphics printers ‡‡‡Total ‡‡‡‡**** Total GHG emissions from product use in 2017 and 2018 differ by less than 1% from the values reported on page 22, due

to rounding.
***** Beginning in 2017, our LaserJet power usage data more accurately reflects typical idle and print energy. These changes were

not applied retroactively. Scope 3 emissions from inkjet and LaserJet printers that HP manufactures for sale and service byother original equipment manufacturers are excluded from our carbon footprint. In 2020, these printers represented less than
3.7% of HP printers manufactured in the reporting year and consequently, their associated emissions represented less than
4.9% of the product life cycle emissions of all HP manufactured printers. Scope 1 and 2 emissions from the manufacturing ofthese printers at HP operated facilities is captured in the Scope 1 and 2 data reported in this year’s report.

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Data for 2017–2020 better reflect average laser printer paper usage. This represented the majority of the increase
compared to 2016.

^^

HP updated its calculation methodology in 2020, to more accurately reflect printing-related energy use. We restated 2019
data using the updated methodology, for comparability.

^^^

Total water consumption related to product use differs by less than 1% from the values reported on page 23, due to rounding.

^^^^

Beginning in 2017, our LaserJet power usage data more accurately reflects typical idle and print energy. These changes
were not applied retroactively. Indirect water consumption from inkjet and LaserJet printers that HP manufactures forsale and service by other original equipment manufacturers is excluded from our water footprint. In 2020, these printers
represented less than 3.7% of HP printers manufactured in the reporting year, and consequently their associated indirect
water consumption during product use represented less than 5.2% of the product life cycle water consumption of all HP
manufactured printers. Water withdrawal from the manufacturing of these printers at HP operated facilities is captured in
the direct water withdrawal data reported in this year’s report.

^^^^^

Operations

Products and solutions

Appendix† The data in this table does not include the following products or packaging for these products: commercial, industrial,

Data for 2017–2020 better reflect average laser printer paper usage. This represented the majority of the increase
compared to 2016.

or 3D printing products; scanners; personal systems accessories sold separately; spare parts; or the weight of ink and tonerin cartridges.
†† Data for 2019 are restated compared to data reported in the HP 2019 Sustainable Impact Report to reflect a more accurate

calculation methodology for packaging materials use.
††† Includes wires/cables, PCAs, LCDs, and batteries.
‡ Recycled content plastic in HP products is postconsumer. Recycled content plastic in HP packaging is a mix of pre-consumer

and postconsumer.
‡‡ This material is renewable. As defined in the Global Reporting Initiative Sustainability Reporting Standards, renewablematerial is “material derived from plentiful resources that are quickly replenished by ecological cycles or agriculturalprocesses, so that the services provided by these and other linked resources are not endangered and remain available forthe next generation.” This data includes paper, paper-based packaging, and wood pallets.
‡‡‡ Data for 2019 includes large format printers. Data for 2020 includes large format and industrial graphics printers.
‡‡‡‡ Segments for some years do not add up to total due to rounding.

Product repair, reuse, and recycling*
2016

2017

2018

2019

2020

Total recycling of hardware and supplies[tonnes, approximate]

119,900

141,500

133,800

129,100

118,000

Electronic equipment repaired ** [units]

5,050,000

4,600,000

4,340,000

4,620,000

5,310,000

Electronic equipment remarketed and reused [units] 1,250,000

1,270,000

1,250,000

1,210,000

1,280,000

74

74

76

77

Number of countries and territories with HP returnand recycling programs

73

48,80061,10055,20052,40038,300Europe, Middle East, and Africa

59,20064,10062,90060,00060,200Asia Pacific and Japan

11,90016,30015,70016,70019,500Total recycling, by type [tonnes]
Hardware102,800

125,200

117,100

113,400

106,000

Original HP and Samsung Toner Cartridges***

15,40014,80015,30014,30010,600

Original HP Ink Cartridges***

1,700

1,500

1,400

1,400

1,300

92%

92%

91%

91%

92%

Material recovered for recycling

80.9%

83.9%

82.1%

83.4%

86.4%

Materials used for energy recovery

16.8%

13.2%

14.7%

13.7%

11.8%

Reuse of components

2.3%

2.9%

2.9%

2.5%

1.8%

Original HP and Samsung Toner Cartridge recycling
HP toner market covered by program [%]Composition [%]

114

2017

2018

2019

2020

Material in storage—pending processing

0.0%

0.0%

0.0%

0.0%

0.0%

Incineration

0.0%

0.0%

0.3%

0.5%

0.0%

Landfill

0.0%

0.0%

0.0%

0.0%

0.0%

91%

87%

89%

90%

91%

Materials recovered for recycling

77.9%

73.9%

74.6%

74.2%

73.6%

Materials used for energy recovery

21.6%

23.7%

23.7%

25.8%

24.5%

Reuse of components

0.0%

0.0%

0.0%

0.0%

0.0%

Material in storage—pending processing

0.4%

0.5%

0.7%

0.0%

1.9%

Incineration

0.0%

1.8%

1.0%

0.0%

0.0%

Landfill

0.0%

0.0%

0.0%

0.0%

0.0%

Original HP Ink Cartridge recycling
HP ink market covered by program [%]Composition [%]Total recycling, by region [tonnes]
Americas2016

HP 2020 SUSTAINABLE IMPACT REPORT* Totals include all hardware and supplies returned to HP for processing, with ultimate dispositions including recycling, energy

recovery, and, where no suitable alternatives exist, responsible disposal. Original HP Toner and Ink Cartridge recycling data is
for calendar year. The remaining data is based on the HP fiscal year. Although for HP print cartridges we report the compositionof recovered materials, we cannot provide this data for hardware because we do not have operational control over all recycling
processes and so do not have access to this information. In some cases, segments do not add up to total due to rounding.
Several data points for 2019 are restated to reflect methodology changes in Sweden, Switzerland, and the United States, andto correct a calculation error in Canada. Although we do not include data prior to 2016 in the Product repair, reuse, and recycling
section, the vast majority of product hardware recycling data, and all toner and ink cartridge recycling data, reported in past
years was associated with the business units that are now a part of HP Inc. Through 2015, Hewlett-Packard Company reported
1,497,500 tonnes of cumulative computer hardware and supplies recycling combined.
** Data for 2020 reflects a more complete data set and enhanced calculation methodology. Recycling volumes in 2020 were

adversely impacted by lockdowns, and customer behavior impacted by the COVID-19 pandemic.
*** Includes cartridges returned by customers only.

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Appendix

Appendix
116 About this report
118 Policies and standards
119 Independent accountants’ review report
122 Material issues
124 United Nations Global Compact index
125 United Nations Sustainable Development Goals index
126 Sustainability Accounting Standards Board index
127 Task Force on Climate-related Financial Disclosures index
128 WEF IBC Stakeholder Capitalism Metrics index
129 Global Reporting Initiative index
135 Endnotes
115

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About this report

Operations

External verification

The metrics in this report are HP data,

Assurance demonstrates that information

unless stated otherwise. Collecting datain this report describes our performanceaccurately and completely.

In addition to our Sustainable Impact Report,

from hundreds of global sites is complex,

environmental progress since 2001.

we report on our programs and progress on

and the process can vary by issue, businessWe provide in-depth information to

our Sustainable Impact website on an ongoing

unit, function, and geography. As a result,stakeholders, including customers, industry

basis. Our past reports are available online.

company-wide metrics can be difficult
to define and implement. We continue togovernments, and others.

Reporting scopeand measures

To determine report contents, we consider:• This report describes HP’s Sustainablenongovernmental organizations (NGOs),
employees, sustainability specialists,

Impact policies, programs, and goals. It• Our materiality assessment.

includes HP’s performance data through• Input from executives and content

FY2020 (which ended October 31, 2020),

experts across HP.
• Input from external stakeholders.
• The broader sustainability context
and trends.
• External standards and frameworks
such as the Global Reporting Initiative
Sustainability Reporting Standards, theUN Global Compact, the UN Sustainable
Development Goals, the Sustainability
Accounting Standards Board Hardware
Sustainability Accounting Standard, theTask Force on Climate-related Financial
Disclosures, and the World Economic
Forum International Business Council
Stakeholder Capitalism Metrics.
• Global reporting trends and best practices.

unless stated otherwise.
• The information in this report is current

and metrics. Data is rounded to reflect theappropriate level of certainty.
Reporting performance beyond our
immediate operations is also challenging.
We must make assumptions whenestimating Scope 3 greenhouse gas (GHG)
emissions, product energy consumption andresulting GHG emissions, the percentage

to perform an independent review of selected
key performance indicators in our HP 2020
Sustainable Impact Report. This process was
conducted in accordance with attestation
standards established by the American
Institute of Certified Public Accountants.
For a full listing of the indicators within
the scope of EY’s review, please see theIndependent accountants’ review report.
In addition, the following data received
external assurance this year:of HP products that are recycled, and otherreport has not been updated to reflect

metrics. Where appropriate, we provide

any changes since that date, including

context for data to help readers understandThrough ERM, HP audited 34 vendor

any changes to HP’s business or strategy.

limitations and draw appropriate conclusions.

facilities in 22 countries during 2020.

HP assumes no obligation and does notintend to update this report to reflect any

Forward-looking content reflects approaches,such changes.

goals, and priorities established by the HP• The performance data in this reportcovers 100% of HP’s global business
operations and/or revenue, as of HP’smost recently completed fiscal year,
unless stated otherwise.
• All references to years are to HP’s fiscal
year, which ends October 31, 2020, unlessstated otherwise.
• “Tonnes” refers to metric tons.

HP 2020 SUSTAINABLE IMPACT REPORT

standardize our measurement systems

In 2020, HP engaged Ernst & Young LLP (EY)

as of the date of its initial publication. The• All references to dollars are to U.S. dollars.

116

Appendix

Metrics and goals

HP has reported yearly on its social andanalysts, socially responsible investors,

Products and solutions

teams responsible for implementing them.
These were set in consultation with internal,
and in some cases external, stakeholders andconsider leading corporate practices.

Feedback
Your comments and suggestions areimportant to us. Please provide any
feedback on this report, our performance, or
our website using our online form.

• Product repair, reuse, and recycling:

This included repeat audits of 19 vendor
facilities to evaluate their efforts toimprove performance. Learn more in
Product reuse and recycling vendors.
• Supply chain: HP participates in the
Responsible Business Alliance (RBA)
Validated Assessment Program (VAP),
which uses independent external
auditors to audit our suppliers’ social andenvironmental responsibility performanceagainst HP Supplier Code of Conduct
requirements. Learn more in Supply
chain responsibility.

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Appendix

Forward-looking statements
This document contains forward-looking statements basedon current expectations and assumptions that involve risks
and uncertainties. If the risks or uncertainties ever materializeor the assumptions prove incorrect, the results of HP Inc. andits consolidated subsidiaries (“HP”) may differ materially fromthose expressed or implied by such forward-looking statements
and assumptions.
All statements other than statements of historical fact arestatements that could be deemed forward-looking statements,
including, but not limited to, any statements regarding thepotential impact of the COVID-19 pandemic and the actions bygovernments, businesses and individuals in response to thesituation; projections of net revenue, margins, expenses, effective
tax rates, net earnings, net earnings per share, cash flows,
benefit plan funding, deferred taxes, share repurchases, foreign
currency exchange rates or other financial items; any projectionsof the amount, timing or impact of cost savings or restructuring
and other charges, planned structural cost reductions andproductivity initiatives; any statements of the plans, strategies
and objectives of management for future operations, including,but not limited to, our business model and transformation, oursustainability goals, our go-to-market strategy, the execution of
restructuring plans and any resulting cost savings, net revenue
or profitability improvements or other financial impacts; anystatements concerning the expected development, performance,
market share or competitive performance relating to products
or services; any statements regarding current or future
macroeconomic trends or events and the impact of those trends
and events on HP and its financial performance; any statements
regarding pending investigations, claims or disputes; anystatements of expectation or belief, including with respect to thetiming and expected benefits of acquisitions and other businesscombination and investment transactions; and any statementsof assumptions underlying any of the foregoing. Forwardlooking statements can also generally be identified by words
such as “future,” “anticipates,” “believes,” “estimates,” “expects,”

117

HP 2020 SUSTAINABLE IMPACT REPORT“intends,” “plans,” “predicts,” “projects,” “will,” “would,” “could,”“can,” “may,” and similar terms.
Risks, uncertainties and assumptions include factors relating
to the effects of the COVID-19 pandemic and the actions bygovernments, businesses and individuals in response to thesituation, the effects of which may give rise to or amplify
the risks associated with many of these factors listed here;
HP’s ability to execute on its strategic plan, including thepreviously announced initiatives, business model changes andtransformation; execution of planned structural cost reductions
and productivity initiatives; HP’s ability to complete any
contemplated share repurchases, other capital return programs
or other strategic transactions; the need to address the many
challenges facing HP’s businesses; the competitive pressures
faced by HP’s businesses; risks associated with executing HP’s
strategy and business model changes and transformation;
successfully innovating, developing and executing HP’s go-tomarket strategy, including online, omnichannel and contractual
sales, in an evolving distribution and reseller landscape; thedevelopment and transition of new products and services andthe enhancement of existing products and services to meetcustomer needs and respond to emerging technological trends;
successfully competing and maintaining the value proposition ofHP’s products, including supplies; the need to manage third-party
suppliers, manage HP’s global, multi-tier distribution network,
limit potential misuse of pricing programs by HP’s channel
partners, adapt to new or changing marketplaces and effectively
deliver HP’s services; challenges to HP’s ability to accurately
forecast inventories, demand and pricing, which may be due toHP’s multi-tiered channel, sales of HP’s products to unauthorized
resellers or unauthorized resale of HP’s products; integration andother risks associated with business combination and investment
transactions; the results of the restructuring plans, including
estimates and assumptions related to the cost (including any
possible disruption of HP’s business) and the anticipated benefitsof the restructuring plans; the protection of HP’s intellectual
property assets, including intellectual property licensed fromthird parties; the hiring and retention of key employees; theimpact of macroeconomic and geopolitical trends and events;
risks associated with HP’s international operations; the execution
and performance of contracts by HP and its suppliers, customers,clients and partners; disruptions in operations from systemsecurity risks, data protection breaches, cyberattacks, extreme
weather conditions, medical epidemics or pandemics such as the
COVID-19 pandemic, and other natural or manmade disasters
or catastrophic events; the impact of changes to federal, state,
local and foreign laws and regulations, including environmental
regulations and tax laws; potential impacts, liabilities and costs
from pending or potential investigations, claims and disputes; andother risks that are described herein and in HP’s Annual Report on
Form 10-K for the fiscal year ended October 31, 2020 and that areotherwise described or updated from time to time in HP’s otherfilings with the Securities and Exchange Commission.
As in prior periods, the financial information set forth in thisdocument, including any tax-related items, reflects estimates
based on information available at the time of preparation of thisdocument. While HP believes these estimates to be reasonable,
these amounts could differ materially from reported amounts inHP’s Quarterly Reports on Form 10-Q for the fiscal quarter ended
July 31, 2021, Annual Report on Form 10-K for the fiscal year
ended October 31, 2021, and HP’s other filings with the Securities
and Exchange Commission. The forward-looking statementsin this document are made as of the date of this document and
HP assumes no obligation and does not intend to update theseforward-looking statements.
HP’s Investor Relations website at investor.hp.com contains asignificant amount of information about HP, including financial
and other information for investors. HP encourages investors
to visit its website from time to time, as information is updated,and new information is posted. The content of HP’s website is
not incorporated by reference into this document or in any otherreport or document HP files with the SEC, and any references toHP’s website are intended to be inactive textual references only.
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Appendix

Policies and standards
Sustainable Impact

Ethics and anti-corruption• Human Rights Policy• Anti-corruption Policy• Contingent Worker Code of Conduct

Employees• Corporate Governance Guidelines• Harassment-Free Work• Global Business Amenities Policy

Environment Policy• Integrity at HP• Nondiscrimination Policy• Partner Code of Conduct• Open Door Policy• U.S. Public Sector Code of Conduct

Environment

Privacy• Climate Action Policy Position• Privacy Statement• Environmental, Health, and Safety(EHS) Policy• Export of Electronic Waste to Developing
Countries Policy• General Specification for theEnvironment (GSE)• Hardware Recycling Standard• Hardware Reuse Standard• Sustainable Paper and Wood Policy• Materials and Chemical

Supply chain responsibility• Student and Dispatch Worker Standard for
Supplier Facilities in the People’s Republicof China (PRC)• Supplier Code of Conduct• Supply Chain Foreign MigrantWorker Standard• Supply Chain Social and Environmental
Responsibility Policy

Management Policy

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Appendix

Independent accountants’ review report
To the Stockholders and theBoard of Directors of HP Inc.
We have reviewed HP Inc.’s (“HP”)
accompanying schedules of selectsustainability information included inAppendix A (the “Subject Matter”) for
the year ended October 31, 2020 inaccordance with the criteria also set
forth in Appendix A (the “Criteria”). HP’smanagement is responsible for the
Subject Matter in accordance with theCriteria. Our responsibility is to express
a conclusion on the Subject Matterbased on our review.

responsible for the subject matter, obtainingof different but acceptable measurement

an understanding of the data management

techniques can result in materially different

systems and processes used to generate,measurements. The precision of different

aggregate and report the Subject Matter andmeasurement techniques may also vary.

performing such other procedures as we
considered necessary in the circumstances.
A review is substantially less in scope thanan examination, the objective of which is toobtain reasonable assurance about whether
the Subject Matter is in accordance with theCriteria, in all material respects, in order
to express an opinion. Accordingly, we do
not express such an opinion. A review also
does not provide assurance that we becameaware of all significant matters that would
be disclosed in an examination. We believe

Our review was conducted in accordance

that our review provides a reasonable basiswith attestation standards established

for our conclusion.

by the American Institute of Certified
Public Accountants (AICPA) AT-C section
105, Concepts Common to All Attestation
Engagements, and AT-C section 210, Review
Engagements. Those standards requirethat we plan and perform our review toobtain limited assurance about whether
any material modifications should be madeto the Subject Matter in order for it to bein accordance with the Criteria. A review
consists principally of applying analyticalprocedures, making inquiries of persons

119

HP 2020 SUSTAINABLE IMPACT REPORTThe information included in HP’s 2020
Sustainable Impact Report, other than the
Subject Matter, has not been subjected tothe procedures applied in our review and,accordingly, we express no conclusion on it.
Based on our review, we are not aware of any

Ernst & Young LLP
303 Almaden Blvd
San Jose, CA 95110
United States of America
Tel: +1 (408) 947-5500

material modifications that should be madeto the accompanying schedules of selectsustainability information for the year ended
October 31, 2020, in order for the schedules
to be in accordance with the Criteria.

In performing our review, we have also
complied with the independence and otherethical requirements set forth in the CodeMay 12, 2021

of Professional Conduct and applied the

San Jose, CA

Statements on Quality Control Standards
established by the AICPA.
As described in Appendix A, the Subject
Matter is subject to measurement
uncertainties resulting from limitations
inherent in the nature and the methods used
for determining such data. The selection

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Appendix

Appendix A—HP Inc. Schedules of Select Sustainability Information

Schedule of Select Environmental Metrics for the year ended October 31, 2020
Indicator name

Scope

Unit

GlobalTonnes of carbon
dioxide equivalents(tCO2e)50,600World Resources Institute (“WRI”)/World Business Council for Sustainable
Development’s (“WBCSD”) The Greenhouse Gas Protocol: A Corporate
Accounting and Reporting Standard, Global Reporting Initiative (“GRI”) Standard2
305-1 Direct (Scope 1) Emissions and HP’s Carbon Accounting Manual

GlobaltCO2e203,600

GlobaltCO2e

120,400

WRI/WBCSD’s The Greenhouse Gas Protocol: A Corporate Accounting andReporting Standard, WRI/WBCSD’s The Greenhouse Gas Protocol Scope 2
Guidance, GRI Standard 305-2 Energy Indirect (Scope 2) GHG Emissions and2HP’s Carbon Accounting Manual

1,3

GlobaltCO2e44,720,000

Direct energy use in operations (corresponds to4
Scope 1 emissions)GlobalMWh

5120,911

GlobalMWh

5483,990

MWh

5

Scope 1 greenhouse gas ("GHG") emissions

1

Scope 2 GHG emissions (location -based-method)
Scope 2 GHG emissions (market-based-method)

Scope 3 GHG emissions

1

1

Indirect energy use (corresponds to Scope 2 emissions)
Voluntary purchases of renewable energy
Direct water withdrawal

7

6

GlobalGlobalReported value

Cubic meters

Criteria

WRI/WBCSD’s The Greenhouse Gas Protocol Corporate Value Chain(Scope 3) Accounting and Reporting Standard, WRI/WBCSD’s The Greenhouse
Gas Protocol Technical Guidance for Calculating Scope 3 Emissions, GRI
Standard 305-3 Other Indirect (Scope 3) GHG Emissions and HP’s Carbon
2
Accounting Manual
GRI Standard 302-1 Energy Consumption Within the Organization and HP
management definitions disclosed in the 2020 Sustainable Impact Report

239,5718

2,597,000

GRI Standard 303-3(a) Water withdrawal and HP management definitions
disclosed in the 2020 Sustainable Impact Report1

Where possible, based on HP Inc.’s reporting timeline and requirements, HP Inc. uses the most up to date emission factors available at the time.

2

Carbon Accounting Manual is available at http://h20195.www2.hp.com/V2/getpdf.aspx/c05179524.pdf.

3

Scope 3 GHG emissions includes the following categories: Category 1 Purchased goods and services, Category 2 Capital goods, Category 3 Fuel- and energy-related activities not included in Scope 1 or Scope 2, Category 4 and 9 Transportationand distribution, Category 6 Business travel, Category 7 Employee commuting, Category 11 Use of sold products, and Category 12 End-of-life treatment of sold products.

4

Direct energy use refers to direct energy consumption in HP’s operations including natural gas, renewable energy generated on-site, and diesel/oil/gas/LPG, similar to the Scope 1 emissions boundary. Transportation fleet, refrigerants, andperfluorinated compounds are excluded from direct energy use, although they are included in the Scope 1 GHG emissions boundary.

5

Note that 1 MWh equates to 3,600 megajoules.

6

Indirect energy includes purchased electricity and steam and does not include renewable energy purchases.

7

Direct water withdrawal for HP operations. Includes: 1,000 cubic meters of surface water, representing captured rain water; 20,000 cubic meters of ground water, representing well water; and 2,576,000 cubic meters of ground water,
representing municipal water and NeWater, which is wastewater sourced from another organization. Note that sewage treatment plant (STP) water is not included within the scope of water withdrawal.

8

Note that 1,000 cubic meters equates to 1 mega-liter.

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Appendix

Schedule of Supply Chain Audits, Assessments and Findings for the year ended October 31, 2020
Indicator name

Scope

Reported value

Criteria

Supplier audits and assessments completed, including
9
percentage RBA Validated Assessment Program(VAP) audits

GlobalIn 2020, we completed 103 audits of production,
nonproduction, and product transportation
suppliers, and 3 other assessments of production
suppliers. During the year, 90% of production
supplier audits were third-party certified RBA
VAP audits.

Production suppliers provide materials and components for productmanufacturing and also assemble HP products. Product transportation
suppliers provide services for the shipping and delivery of HP products.
Nonproduction suppliers provide goods and services that do not go into the
production of HP products (such as staffing, telecommunications, and travel).
Audits of production suppliers, product transportation suppliers, suppliers
supporting HP manufacturing, and HP manufacturing sites follow the RBA Codeof Conduct Audit Protocol 6.0. HP also participates in the RBA VAP, which uses
independent external auditors to audit suppliers’ social and environmental
responsibility performance against HP Supplier Code of Conduct requirements.
Other assessments include (1) health and safety assessments, (2) onboarding
assessments, (3) vulnerable worker group (student and foreign worker)
assessments, and (4) KPI validation assessments.

Supplier audit finding rate for major nonconformancesand priority findings

Global53 initial audits and full re-audits of production
suppliers conducted in 2020 identified
10 immediate priority findings, equivalent
to 0.19 per audit on average, and 294 other10
nonconformances, equivalent to 5.5 peraudit on average.

Immediate priority findings are the most serious type of suppliernonconformance and require immediate action. These would include any
priority nonconformances (as defined by the RBA VAP) identified related to
the following topics: child labor, forced labor, severe forms of discrimination,
health and safety issues posing immediate danger to life or risk of serious
injury, and perceived violation of environmental laws posing serious andimmediate harm to the community.
Other nonconformances include all other priority nonconformances and all
major nonconformances as defined by the RBA VAP.

Note A: Non-financial information is subject to measurement uncertainties resulting from limitations inherent in the nature and the methods used for determining such data. The selection of different but acceptable measurement techniques can result in materiallydifferent measurements. The precision of different measurement techniques may al so vary.

9

Responsible Business Alliance (RBA).

10

Other priority nonconformances and major nonconformances represent 3.1% and 96.9% of other nonconformances, respectively.

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Appendix

Material issues
The following table summarizes issues determined to meet the materiality threshold for this report.
Issue

Description

GRI Standards topic(s)Topic boundary

LocationManaging product life cycles through design criteria and business models that:
promote product serviceability and longevity; enable usage as a service; increase
repair, reuse, recycling, recycled content, and closed material loops; and dematerialize
processes and products.

Materials

Supply chain

Advancing a circular and net zero carbon economy

HP operations

Product repair, reuse, and recycling

Products and solutions

Products and solutions portfolio

Working across our value chain and in collaboration with external partners to address
the risks, opportunities, and impacts of climate change on our business, customers,
the natural environment, and society, with a focus on resilience and adaptation.

No GRI-specific Topics (GHG
emissions are addressed in thenext row)

Supply chain

Footprint

HP operations

Supply chain responsibility: Environmental
impact: GHG emissions

PlanetCircular economy

Climate change

Products and solutions

Our facilities: GHG emissions
Energy use and GHG
emissionsImproving energy efficiency, increasing renewable energy use, and reducing the GHG
emissions of HP’s operations, including our owned and leased facilities and auto/
aviation fleet, and our supply chain, including product transportation and logistics.

EnergyEmissions

Supply chain (first- and second-tiersuppliers, Scope 3 emissions)HP operations

Footprint
Supply chain responsibility: Environmental
impact: GHG emissions
Our facilities: GHG emissions

Packaging

Paper and printed materials

Product energy efficiency

Decreasing the environmental impact of HP packaging, including by reducing materials
use, increasing the use of recycled and biodegradable materials, and eliminating
deforestation and single use plastic associated with packaging, where feasible.

Materials

Advancing more sustainable printing by HP and our customers through the sourcing,use, and recycling of paper and other printed materials, enabling more efficient
printing practices, and addressing the impacts of deforestation.

Materials

Increasing the energy efficiency of HP products and services, and enabling customers
to reduce energy use through efficient product fleets.

EnergyProducts and solutions

Create a net zero carbon future

Fostering diversity and inclusion within our workforce, supply chain, and communities
worldwide. Building a workforce representative of our customer base and communities.

Diversity and Equal Opportunity

Supply chain

Supplier diversity

HP operations

Diversity, equity, and inclusion

Supply chain

Packaging innovation

Products and solutions
Supply chain

Paper and forestry products

Products and solutions

PeopleDiversity and inclusion

Products and solutions
Human capital

Attracting, retaining, and developing human capital to meet current and future businessneeds. Providing compensation, benefits, and wellness programs that support engaged
and productive employees and promote work/life balance, as well as managing thenegative impacts of workforce reductions and relocations.

Employment

HP operations

Employee engagement

Labor/Management Relations

Employee development

Training and Education

Compensation and benefits
Wellbeing

Human rights

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Respecting human rights throughout our value chain consistent with international
norms, remedying human rights abuses in our operations and the customer use of
products and services where we caused or contributed to the impact.

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Human Rights Assessment(we already report on this item)

Supply chain

Human rights

HP operations

Supply chain responsibility

Products and solutions

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Appendix

Issue

Description

GRI Standards topic(s)Topic boundary

Location

Product and operational
health and safety

Working to create a healthy, safe, and secure working environment in our supply
chain, operations, and for our customers, including managing the use of materials,
chemicals, and substances of concern in the manufacturing and use of our products.

Occupational Health and Safety

Supply chain

Supply chain responsibility: Health and safety

Customer Health and Safety

HP operations

Health and safety

Products and solutions

Product safety

Monitoring and strengthening social and economic conditions throughout our supply
chain, and addressing key areas of risk and opportunity such as working hours
and conditions, wages and benefits, capability building, health and safety, humane
treatment of workers, prevention of slavery and forced labor, and responsible
minerals sourcing.

Indirect Economic Impacts

Supply chain (first- and second-tiersuppliers; sub-tier suppliers in highrisk areas such as the Democratic
Republic of the Congo; there are
multiple tiers between HP and
smelters that trade with exporters).

Supply chain responsibility

Sourcing and supply chain
labor practices

Nondiscrimination
Freedom of Association andCollective Bargaining
Child Labor
Forced or Compulsory Labor
Human Rights Assessment
Supplier Environmental
Assessment
Supplier Social Assessment

We ask that first-tier suppliers
communicate our HP Supplier Codeof Conduct to their suppliers, thereby
propagating the requirements to our
sub-tier suppliers.

Community
Community investment andinvolvement

Supporting employee volunteering and charitable giving, and providing
corporate financial and in-kind contributions for underserved communities andunderrepresented populations.

Indirect Economic Impacts

Role of IT in society

Enhancing the impact of digitalization on healthcare, education, and the workplace,including delivering IT solutions that improve access and opportunities andenable customers and communities to make progress toward the Sustainable
Development Goals.

No GRI-specific Topics

Maintaining the standards, structures, and processes to ensure the diversity andindependence of the Board of Directors, and the effective governance of HP, including
the company's Sustainable Impact strategy, goals, and programs.

No GRI-specific Topics

Community giving and volunteerism

Products and solutions

Community giving and volunteerism
Social impact

GovernanceCorporate governanceHP operations

Sustainable Impact: Governance
Ethics and anti-corruption
Governance
HP 2021 Proxy Statement

Data and product security

Ethics and anti-corruption

Designing products and processes that protect the collection, analysis, use, storage,transfer, and sharing of information from unwanted parties, unauthorized access,and security threats, including cyberattacks.

No GRI-specific Topics

Promoting high ethical standards and combating corruption in all of our businessinteractions, including in joint ventures and with business partners, customers,
suppliers, and distributors.

Anti-corruption

Supply chain

Cybersecurity

HP operations

Product security and privacy

Products and solutions
Supply chain (interactions with
suppliers, business partners,
and contractors)

Ethics and anti-corruption

HP operations
Products and solutions (interactions
with business partners andcustomers)
Privacy

123

Collecting, analyzing, using, storing, transferring, and sharing information in waysthat uphold the right to privacy and personal data protection. Complying with evolving
privacy laws and standards.

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Customer Privacy

HP operations (employees)

Privacy

Products and solutions (customers
and partners)

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Appendix

United Nations Global Compact index
HP is a signatory to the United Nations Global Compact (UNGC), a set of voluntary commitments for companies to improve human rights, labor conditions,the environment, and anti-corruption controls. This table links to the sections of this report that address the UNGC’S Ten Principles.
Principle

Location

Human rights
Principle 1: Businesses should support and respect the protection ofinternationally proclaimed human rights; andPrinciple

Human rights
Privacy
Supply chain responsibility
Our employees

Principle 7: Businesses should support a precautionary approach toenvironmental challenges;

Advancing a circular and net zerocarbon economy

Principle 8: undertake initiatives to promote greater environmental
responsibility; andFootprint

Human Rights Policy

Human rights

Advancing a circular and net zerocarbon economy

Supply chain responsibility

Products and solutions portfolio

Human Rights Policy
HP 2020 Human Rights Update

Principle 9: encourage the development and diffusion of environmentallyfriendly technologies.

Advancing a circular and net zerocarbon economy

Human rights
Supply chain responsibility
Human Rights Policy
HP 2020 Human Rights Update

Principle 4: the elimination of all forms of forced and compulsory labor;

Supply chain responsibility:
Environmental impact
Our facilities

Labor standards
Principle 3: Businesses should uphold the freedom of association and theeffective recognition of the right to collective bargaining;

Supply chain responsibility:
Environmental impact
Our facilities

HP 2020 Human Rights Update
Principle 2: make sure that they are not complicit in human rights abuses.

Location

Environment

Human rights
Supply chain responsibility

Products and solutions portfolio
Anti-corruption
Principle 10: Businesses should work against all forms of corruption,
including extortion and bribery.

Ethics and anti-corruption
Supply chain responsibility

Human Rights Policy
HP 2020 Human Rights Update
Principle 5: the effective abolition of child labor; andHuman rights
Supply chain responsibility
Human Rights Policy
HP 2020 Human Rights Update

Principle 6: the elimination of discrimination with respect to employment
and occupation.

Human rights
Supply chain responsibility
Diversity, equity, and inclusion

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HP 2020 SUSTAINABLE IMPACT REPORT“To promote higher standards across the areas of humanrights, labor, environment, and anti-corruption, we endorse
the United Nations Global Compact as a practical framework
for the development, implementation, and disclosure ofsustainability policies and practices.”
Enrique Lores, President and Chief Executive Officer, HP Inc.

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Appendix

United Nations Sustainable
Development Goals index
HP supports the United Nations Sustainable Development Goals (SDGs). We have existing programs that contribute to progress against 16 of the 17 goals
and will continue to drive innovations that help achieve them. This table references sections of this report that relate to each goal.

Goal 1 End poverty in all its forms
everywhere
HP’s actions Community giving andvolunteerism

Goal 2 End hunger, achieve food security
and improved nutrition and promotesustainable agriculture
HP’s actions No major programs at thistime

Goal 5 Achieve gender equality andempower all women and girls

Goal 6 Ensure access to water andsanitation for all

HP’s actions Supply chain responsibility,
Diversity, equity, and inclusion

HP’s actions Our facilities: Water, Supply
chain responsibility: Environmental
impact: Water

Goal 9 Build resilient infrastructure,promote sustainable industrializationand foster innovation

Goal 3 Ensure healthy lives and promote
well-being for all at all ages
HP’s actions Supply chain responsibility:
Health and safety, Our employees:
Health and safety, Wellbeing

Goal 4 Ensure inclusive and quality
education for all and promote lifelong
learning
HP’s actions Global education programs,
Community giving and volunteerism

Goal 7 Ensure access to affordable,
reliable, sustainable and modern energy
for all

Goal 8 Promote inclusive and sustainableeconomic growth, employment anddecent work for all

HP’s actions Renewable energy,
Products and solutions: Product energy
efficiency

HP’s actions Supply chain responsibility,
Community giving and volunteerism

Goal 10 Reduce inequality within andamong countries

Goal 11 Make cities inclusive, safe,
resilient and sustainable

Goal 12 Ensure sustainable consumption
and production patterns

HP’s actions Supplier diversity,
Community giving and volunteerism,
Global education programs

HP’s actions Community giving andvolunteerism

HP’s actions Advancing a circular andnet zero carbon economy, Products andsolutions portfolio

Goal 13 Take urgent action to combat
climate change and its impacts

Goal 14 Conserve and sustainably use
the oceans, seas and marine resource

Goal 16 Promote just, peaceful andinclusive societies

HP’s actions Footprint, Supply chain
responsibility: Environmental impact:
GHG emissions, Our facilities: GHG
emissionsHP’s actions Tackling ocean plastics

Goal 15 Sustainably manage forests,
combat desertification, halt and reverse
land degradation, halt biodiversity loss

HP’s actions Advancing a circular andnet zero carbon economy, Products andsolutions portfolio

HP’s actions Paper and forestry
products, HP Sustainable Forests
Collaborative

HP’s actions Ethics and anti-corruption,
Human rights, Supply chain
responsibility

Goal 17 Revitalize the global partnership for sustainable development
HP’s actions HP supports the UN SDGs, the UN Global Compact, the Global Reporting Initiative,
and other global efforts to advance sustainable development.

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Appendix

Sustainability Accounting Standards Board index
This table contains and refers to information related to the Sustainability Accounting Standards Board (SASB) Hardware Sustainability Accounting Standard.
Topic

Code

Metric2020 reporting

Product Security

TC-HW-230a.1

Description of approach to identifying and addressing
data security risks in products

Cybersecurity

Percentage of gender and racial/ethnic grouprepresentation for (1) management, (2) technical staff,and (3) all other employees

Diversity, equity, and inclusion

Product security and privacy

Employee Diversity
and Inclusion

TC-HW-330a.1

Product Lifecycle
Management

TC-HW-410a.1

Percentage of products by revenue that contain IEC 62474
declarable substances

100% of HP products may contain small amounts of some chemicals on the IEC 62474 declarable substances list. HP is committed
to meeting all legal and regulatory requirements, and has gone beyond these requirements to proactively restrict substances ofconcern. Any remaining uses of substances of concern in products are for applications that lack viable alternatives. All electronics
companies still have products claiming RoHS exemptions or using REACH candidate list substances when there is no viable
alternative. For example, 100% of electronics products still contain some amount of lead used in specialized applications that areallowed under RoHS exemptions. See HP’s REACH Article 33 Declarations and the Substances and Materials Requirements (HPStandard 011-01) in the HP General Specification for the Environment for more detail.

TC-HW-410a.2

Percentage of eligible products, by revenue, meeting therequirements for EPEAT® registration or equivalent

61% of models of HP personal systems shipped in 2020 were EPEAT registered. 88% of models of HP printers shipped in 2020 were
EPEAT registered.*

TC-HW-410a.3

Percentage of eligible products, by revenue, meeting
ENERGY STAR® criteria

Our employees: Data

Product certifications and other information
84% of models of HP personal systems shipped in 2020 were ENERGY STAR qualified. 93% of models of HP printers shipped in 2020
were ENERGY STAR qualified.*
Product certifications and other information
C-HW-410a.4

Weight of end-of-life products and e-waste recovered,percentage recycled

During 2020, we recycled 106,000 tonnes of hardware, 10,600 tonnes of Original HP and Samsung Toner Cartridges, and1,300 tonnes of Original HP Ink Cartridges.
Product repair, reuse, and recycling

Supply Chain
Management

TC-HW-430a.1

Percentage of Tier 1 supplier facilities audited in the RBA
Validated Audit Process (VAP) or equivalent, by (a) all
facilities and (b) high-risk facilities

In 2020, we completed 137 audits of production suppliers, product reuse and recycling vendors, and nonproduction suppliers,
as well as three other assessments of production suppliers. Travel and factory restrictions as well as office closures related to
COVID-19 decreased our ability to conduct these activities. During the year, 90% of production supplier audits were third-party
certified RBA Validated Assessment Program (VAP) audits.
Supply chain responsibility: Performance monitoring and evaluation

TC-HW-430a.2

Materials Sourcing

TC-HW-440a.1

Tier 1 suppliers’ (1) nonconformance rate with the
RBA Validated Audit Process (VAP) or equivalent, and(2) associated corrective action rate for (a) priority
non-conformances and (b) other nonconformances

53 initial audits and full re-audits of production suppliers conducted in 2020 identified 10 immediate priority findings, equivalent to0.19 per audit on average, and 294 other nonconformances,** equivalent to 5.5 per audit on average.

Description of the management of risks associated withthe use of critical materials

HP does not currently report this information.

Supply chain responsibility: Performance monitoring and evaluation
Product repair, reuse, and recycling: Vendor audits

Responsible minerals sourcing describes our program and performance related to conflict minerals, including tantalum andtungsten, which are defined as critical materials by the U.S. National Research Council.

* EPEAT data for personal systems is for models registered worldwide and for printers is for models registered in the United States. ENERGY STAR data for personal systems (versions 8.0) is worldwide and for printers (version 3.0) is for products sold in the UnitedStates. All data is for models shipped anytime during fiscal year 2020.
** Other priority nonconformances and major nonconformances represent 3.1% and 96.9% of other nonconformances, respectively.

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Appendix

Task Force on Climate-related Financial Disclosures index
HP considered recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) in the development of this report.
This index includes links to information about relevant disclosures.
Topic

Disclosure focus area

Disclosure

Location *Governance

Disclose the organization’s governance around climate-relatedrisks and opportunities.

a) Describe the board’s oversight of climate-related risks and opportunities.

16

Strategyb) Describe management’s role in assessing and managing climate-relatedrisks and opportunities.

CDP C1.2-a, C1.3a, C2.2b-ca) Describe the climate-related risks and opportunities the organization
has identified over the short, medium, and long term.

CDP C2.1, C2.2a-d, C2.3-a, C2.4-ab) Describe the impact of climate-related risks and opportunities on theorganization’s businesses, strategy, and financial planning.

CDP C2.2b-c, C2.3a, C2.4a, C2.5, C2.6, C3.1, C3.1cc) Describe the resilience of the organization’s strategy, taking into
consideration different climate-related scenarios, including a 2°C
or lower scenario.

CDP C2.3a, C3.1a, C3.1da) Describe the organization’s processes for identifying and assessing
climate-related risks.

CDP C2.2b-c, C2.3a, C11.3

b) Describe the organization’s processes for managing climate-related risks.

CDP C2.2a-b, C2.2dc) Describe how processes for identifying, assessing, and managing climaterelated risks are integrated into the organization’s overall risk management.

CDP C2.2, C2.2b, C3.1c, C2.5

Disclose the metrics and targets used to assess and manage
relevant climate-related risks and opportunities.

a) Disclose the metrics used by the organization to assess climate-relatedrisks and opportunities in line with its strategy and risk management process.

CDP C1.3a, C2.3a, C2.4a, C4.1a-c, C4.2, C4.5a, C9.1, C11.3a

Disclose the metrics and targets used to assess and manage
relevant climate-related risks and opportunities.

b) Disclose Scope 1, Scope 2, and, if appropriate, Scope 3 greenhouse gas(GHG) emissions, and the related risks.

9, 21Disclose the metrics and targets used to assess and manage
relevant climate-related risks and opportunities.

c) Describe the targets used by the organization to manage climate-relatedrisks and opportunities and performance against targets.

CDP C1.3a, C4.1- 4.1b, C4.2

Disclose the actual and potential impacts of climate-relatedrisks and opportunities on the organization’s businesses,
strategy and financial planning.

Risk management

Metrics and targets

CDP C1.1, C1.1a-b, C1.2

Disclose how the organization identifies, assesses, andmanages climate-related risks.

CDP C2.2c, C2.3a, C4.1b, C5.1, C6.1-C6.3, C6.5, C6.10, C7.1-7.1a* CDP disclosures refer to HP’s 2020 CDP Climate Change questionnaire responses.

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Appendix

World Economic Forum International Business Council
Stakeholder Capitalism Metrics index
In the development of this report, HP considered the core metrics and disclosures published in the World Economic Forum International Business Council (WEF IBC) white paper,
Measuring Stakeholder Capitalism: Towards Common Metrics and Consistent Reporting of Sustainable Value Creation. This index includes links to information about relevant disclosures.
Pillar

Theme

Sub-theme

Location

Principles of Governance

Governing purpose

Setting purpose

16, Nominating, Governance and Social Responsibility
Committee charter

Quality of governing body

Governance body composition

16, Governance, HP Board of Directors, HP 2021 Proxy
Statement

Stakeholder Engagement

Material issues impacting stakeholders

15, 16, 122, 130

Ethical behavior

Anti-corruption

26, 27, Anti-corruption policy

Protected ethics advice and reporting mechanisms

26

Risk and opportunity oversightIntegrating risk and opportunity into business process

7, 16, 24, 34, 97, 122, 127, HP 2020 10-K

Climate change

Greenhouse gas emissions

21, 53, 113, 127

TCFD implementation

7, 21, 127

Freshwater availability

Water consumption and withdrawal in water-stressed areas

67

Dignity and equality

Diversity and inclusion (%)

55, 72

Pay equality (%)

61, HP’s approach to fair and equitable pay

Risk for incidents of child, forced, or compulsory labor37, 51, 133

Health and wellbeing

Health and safety (%)

61, 63, 74, 132

Skills for the future

Training provided (#, $)59, 60

Employment and wealth generation

Economic contribution

4, 5, 69, HP 2020 10-K (pages 42–43, 58, 86–90, 92–94)

Financial investment contribution

HP 2020 10-K (pages 30, 32, 61–62, 92–94)

Innovation of better products and services

Total R&D expenses ($)

HP 2020 10-K (page 41)

Community and social vitality

Total tax paid

HP 2020 10-K (pages 42–43, 86–90)

PlanetPeopleProsperity

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AppendixGlobal Reporting Initiative index
HP considered the Global Reporting Initiative (GRI) 2016 Sustainability Reporting Standards (unless noted to be 2018 Standards) in the development of this report.
This index includes links to information about relevant Disclosures.
Disclosure

Disclosure

Location

GRI 102: General Disclosures

Location102-17 Mechanisms for advice and concerns about ethics

26

Organizational profile

Governance102-1 Name of the organization

4102-18 Governance structure

16, Governance102-2 Activities, brands, products, and services

4, 104, HP 2020
10-K

102-19 Delegating authority

16102-20 Executive-level responsibility for economic, environmental, and social topics

16

102-3 Location of headquarters

4

102-22 Composition of the highest governance body and its committees

Governance102-4 Location of operations

HP 2020 10-K,
HP Supplier List

102-23 Chair of the highest governance body

Governance102-5 Ownership and legal form

4 , HP 2020 10-K

102-24 Nominating and selecting the highest governance body

Corporate governanceguidelines

102-6 Markets served

HP 2020 10-K
102-25 Conflicts of interest

102-7 Scale of the organization

4, 5, 72,
HP 2020 10-K

Corporate governanceguidelines

102-26 Role of highest governance body in setting purpose, values, and strategy

16, Nominating,Governance and Social
Responsibility Committee
charter72
102-8 Information on employees
and other workers

A portion of the organization’s work is performed by individuals otherthan HP employees or other workers supervised by HP, including workers
employed or supervised by contractors.

102-31 Review of economic, environmental, and social topics

16

102-9 Supply chain

34

102-33 Communicating critical concerns

Contacting the board

102-10 Significant changes to the organization and its supply chain

HP 2020 10-K

102-35 Remuneration policies

HP 2021 Proxy Statement102-11 Precautionary Principle or approach89

102-36 Process for determining remuneration

HP 2021 Proxy Statement102-12 External initiatives

13, 16, 29, 33,
41, 124

Stakeholder engagement102-13 Membership of associations

Affiliations andmemberships

102-40 List of stakeholder groups
102-41 Collective bargaining
agreements

Strategy102-14 Statement from senior decision-maker3102-15 Key impacts, risks, and opportunities

4, 7, 122, 127

15
In about half of the countries where HP has an employee presence, wehave employees who are represented by works councils or unions, and/or are covered by a collective bargaining agreement. As of October 31,
2020, this represented approximately 43% of our employees globally.

102-42 Identifying and selecting stakeholders

15

Ethics and integrity
102-16 Values, principles, standards, and norms of behavior

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Disclosure102-43 Approach to stakeholder
engagement

Supply chain responsibility

Location

Disclosure

15

Material Topics

Some forms of stakeholder engagement follow a set frequency, suchas our annual employee Voice Insight Action survey, yearly responses
to rating/ ranking questionnaires, and supplier audits. Other forms ofengagement, such as responses to customer requests for information
about our Sustainable Impact performance, collaboration with NGOs
and industry peers on specific issues, and discussion with policymakers,
occur on an ad hoc basis. Examples are included throughout this report.
We consider input from customers, NGOs, employees, investors, andothers in the preparation of our annual Sustainable Impact Report.
15, 122102-44 Key topics and concerns raised

Our materiality assessment reflects the key topics and concerns thathave been raised through stakeholder engagement and various analysis.
This report describes how HP addresses those issues, including in somecases through engagement with the relevant stakeholder groups.

Reporting practice102-45 Entities included in the consolidated financial statements

HP 2020 10-K
15, 116, 122

102-46 Defining report content andtopic Boundaries

HP determined the boundary for each material issue in this reportbased on input and review from executives and content experts. These
assessments considered the value chain phases in which the most
relevant impacts and opportunities occur.

102-47 List of material topics

16, 122102-48 Restatements of information

Noted in sections as appropriate.

102-49 Changes in reporting

This HP 2020 Sustainable Impact Report includes in-depth informationon our approach and performance across the broad range ofenvironmental, social, and governance issues. The standalone Executive
Summary provides a high-level overview of our Sustainable Impact
strategy and progress, and vision for the future.

Operations

Products and solutions

Location

GRI 200 Economic Standards Series
GRI 201: Economic Performance *GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

HP 2020 10-K

103-2 The management approach and its components
103-3 Evaluation of the management approach

HP 2020 10-K

201-1 Direct economic value generated and distributed

4, 5, HP 2020 10-K

201-2 Financial implications and other risks and opportunities due to climate change

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GRI 203: Indirect Economic Impacts
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary122

103-2 The management approach and its components

41, 69103-3 Evaluation of the management approach

41, 52, 76

203-2 Significant indirect economic impacts

5, 11, 69, 76

GRI 205: Anti-corruption
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

26, 122103-2 The management approach and its components

26103-3 Evaluation of the management approach

26, Anti-corruption
Policy27102-50 Reporting period

116205-1 Operations assessed for risks
related to corruption

102-51 Date of most recent report

June 2020

205-2 Communication and training about anti-corruption policies and procedures

102-52 Reporting cycle

AnnualGRI 300 Environmental Standards Series

102-53 Contact point for questions regarding the report

Feedback

GRI 301: Materials

102-54 Claims of reporting in accordancewith the GRI Standards

This report has been prepared in accordance with the GRI Standards:
Core option.

102-55 GRI content index

129102-56 External assurance

119

Appendix

Results of HP’s internal assessments of corruption-related risks
are confidential.
27

GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

88, 122103-2 The management approach and its components

88* Although this GRI Standards Topic was not determined to be material in HP’s materiality assessment, we recognize that it isrelevant to some stakeholders and we provide information about HP’s programs and performance in this area.

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Integrity and human rights

Location103-3 Evaluation of the management approach

Supply chain responsibility

Operations

Products and solutions

Disclosure

Location88, 113305-4 GHG emissions intensity

21

301-1 Materials used by weight or volume

88

305-5 Reduction of GHG emissions

44, 64301-2 Recycled input materials used

89

305-6 Emissions of ozone-depleting substances (ODS)76

301-3 Reclaimed products and their packaging materials

84, 114

GRI 306: Effluents and Waste *GRI 103: Management Approach

GRI 302: Energy
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

Appendix103-1 Explanation of the material topic and its Boundary46, 68, 122

103-2 The management approach and its components

46, 63, 68, Exportof Electronic Waste to
Developing Countries Policy

103-3 Evaluation of the management approach47, 68, 75

64, 86, 122

103-2 The management approach and its components

63, 64, 86

103-3 Evaluation of the management approach

75, 87, 105

302-1 Energy consumption within the organization

75

302-3 Energy intensity

75

302-4 Reduction of energy consumption

64302-5 Reductions in energy requirements of products and services

87, 105

GRI 303: Water *53, 68, 75

306-2 Waste by type and disposal method306-3 Significant spills

We apply the risk-prevention and management procedures of ourenvironmental, health, and safety management system to help prevent
unplanned releases at our facilities. In 2020, we experienced nosignificant unplanned releases.

GRI 308: Supplier Environmental Assessment

GRI 103: Management Approach

GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

20, 122103-1 Explanation of the material topic and its Boundary

45, 122103-2 The management approach and its components

46, 66, HP wateraccounting manual

103-2 The management approach and its components

35, 45, Our approach to asustainable supply chain

103-3 Evaluation of the management approach

23, 53, 75

303-1 Water withdrawal by source

23, 53, 75

303-3 Water recycled and reused75103-3 Evaluation of the
management approach

GRI 305: Emissions
GRI 103: Management Approach308-1 New suppliers that were screenedusing environmental criteria

103-1 Explanation of the material topic and its Boundary

19, 122103-2 The management approach and its components

19, 44, 63, 64, HP carbon
accounting manual

GRI 400 Social Standards Series

103-3 Evaluation of the management approach

21, 44

GRI 401: Employment305-1 Direct (Scope 1) GHG emissions

21

GRI 103: Management Approach305-2 Energy indirect (Scope 2) GHG emissions

21

305-3 Other indirect (Scope 3) GHG emissions

22, 53, 113

We determined that 93% of HP first-tier production suppliers, by spend,
had environmental management system (EMS) certification (e.g., ISO
14001) for manufacturing sites during 2020. Data represents review of
94% of HP production spend. The HP Supplier Code of Conduct requires
our suppliers to have an effective EMS for manufacturing sites, regardlessof third-party certification. We audit suppliers to this standard.
More than 95% of HP production suppliers, by spend, have been
screened using environmental criteria. This includes new suppliers thatwere onboarded during 2020.

103-1 Explanation of the material topic and its Boundary122* Although this GRI Standards Topic was not determined to be material in HP’s materiality assessment, we recognize that it isrelevant to some stakeholders and we provide information about HP’s programs and performance in this area.

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103-2 The management approach and its components

55103-3 Evaluation of the management approach

55, HP’s approach to fairand equitable pay

401-2 Benefits provided to full-time
employees that are not provided totemporary or part-time employees

122103-2 The management approach and its components

59103-3 Evaluation of the management approach59

HP does not currently disclose this information.

GRI 403: Occupational Health and Safety 2018
GRI 103: Management Approach59
59

103-2 The management approachand its components

103-1 Explanation of the material topic and its Boundary

Each year, HP leaders identify human capital development priorities
to help advance our business and human resource strategies. This
involves analyzing the capabilities and skills we need to deliver on
culture and talent development, business transformation, leadershipagility, employee engagement, and innovation. This needs assessment
is informed by data sources such as our employee engagement survey,
succession planning, and business performance metrics. Employees also
work with their managers to create annual personal development goals
that build on their strengths, improve performance, and progress theircareers. We track and measure employee development at a program andaudience level, with clear targets for both. We systematically evaluate
all formal development programs through our Learning Management
System, measuring improvements in employee performance andbusiness impact.

103-3 Evaluation of the management approach

59404-1 Average hours of training per year per employee

60404-2 Programs for upgrading employee skills and transition assistance programs

59
61

103-1 Explanation of the material topic and its Boundaries

61, 122103-2 The management approach and its components

61404-3 Percentage of employees receiving regular performance and careerdevelopment reviews

103-3 Evaluation of the management approach74

GRI 405: Diversity and Equal Opportunity

403-1 Occupational health and safety management system

63, 74

GRI 103: Management Approach403-2 Hazard identification, risk assessment, and incident investigation

63

103-1 Explanation of the material topic and its Boundary55, 122403-3 Occupational health services

61

103-2 The management approach and its components

55403-5 Worker training on occupational health and safety

64

103-3 Evaluation of the management approach

55, 72

74403-9 Work-related injuries

The types of injury HP recorded in calendar year 2020 included head/neck (16% of the total), hands/wrists (29%), lower extremities (20%),arms/shoulders (20%), back (22%), and other (7%). Some injuries areclassified using multiple injury types. It is not practical to break down
the injury data that HP reports by employment contract (employees andcontractors that HP manages) or by gender. The occupational disease
rate at HP in calendar year 2020 was essentially zero. HP experienced
zero fatalities for the years reported (fiscal year 2016 and calendar years
2017–2020). HP does not report absentee rate.

GRI 404: Training and Education
GRI 103: Management Approach132

HP 2020 SUSTAINABLE IMPACT REPORTAppendix

Location

103-1 Explanation of the material topic and its Boundary61

GRI 103: Management Approach

Products and solutions

DisclosureThis is not practical to report by significant locations of operations, given
variation by country.

GRI 402: Labor/Management Relations

402-1 Minimum notice periods regarding
operational changes

Operations

405-1 Diversity of governance bodies and employees

55, 72, HP Board of
Directors, HP 2021 Proxy
Statement

405-2 Ratio of basic salary and remuneration of women to men

HP’s approach to fair andequitable pay

GRI 406: Non-discrimination
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary122

103-2 The management approach and its components

28, 35, Our approach to asustainable supply chain

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

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Disclosure

Integrity and human rights

Supply chain responsibility

Location103-3 Evaluation of the management approach

HP discloses the rates of conformance in production supplier sites
audited, as well as the data needed to calculate the approximate numberof nonconformances. Due to confidentiality, HP does not report details
regarding specific incidents of discrimination during the reporting period.

GRI 407: Freedom of Association and Collective Bargaining
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary122

103-2 The management approach and its components

28, 35, Our approach to asustainable supply chain

103-3 Evaluation of the management approach

50
50

407-1 Operations and suppliers in which
the right to freedom of association andcollective bargaining may be at risk

Products and solutions

Disclosure

HP discloses the rates of conformance in production supplier sites
audited, as well as the data needed to calculate the approximate
number of nonconformances. We require suppliers to train workers tounderstand their rights concerning collective bargaining, and to allow
workers to associate freely without fear of discrimination, reprisal,
intimidation, or harassment.

GRI 408: Child Labor

103-2 The management approach and its components

28, 35, 37, 122, Ourapproach to a sustainablesupply chain

103-3 Evaluation of the management approach

51
51

409-1 Operations and suppliers at
significant risk for incidents of forced orcompulsory labor

HP discloses the rates of conformance in production supplier sites audited,as well as the data needed to calculate the approximate number ofnonconformances. See Combating forced labor for more detail about ourapproach in this area.

GRI 412: Human Rights Assessment
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

28, 122103-2 The management approach and its components

28, Human Rights Policy,
HP 2020 Human Rights
Update103-3 Evaluation of the management approach

27, HP 2020 Human
Rights Update412-1 Operations that have been subject to human rights reviews or impact
assessments

27

GRI 413: Local Communities*

GRI 103: Management Approach

GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary122

103-1 Explanation of the material topic and its Boundary122

103-2 The management approach and its components

28, 35, Our approach to asustainable supply chain103-2 The management approach and its components

15, 98, 122

103-3 Evaluation of the management approach51

103-3 Evaluation of the management approach69, 76, 98

51408-1 Operations and suppliers at
significant risk for incidents of child labor

Appendix

Location

51
50

406-1 Incidents of discriminationand corrective actions taken

Operations

HP discloses the rates of conformance in production supplier sites
audited, as well as the data needed to calculate the approximate numberof nonconformances. To support rights in this area, HP has controls tomeet student and young worker requirements. In China, no more than
20% of the direct labor supporting the manufacturing of HP products,
packaging, parts, components, subassemblies, and materials at any
given facility should consist of student workers at any point in time. We
track performance in this area through our KPI program.

GRI 409: Forced or Compulsory LaborGRI 103: Management Approach103-1 Explanation of the material topic and its Boundary37, 122413-1 Operations with local community engagement, impact assessments, anddevelopment programs

11, 13, 69, 89,
93, 98

GRI 414: Supplier Social Assessment
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

35, 122103-2 The management approach and its components

35, 47, Our approach to asustainable supply chain

103-3 Evaluation of the management approach

52

414-1 New suppliers that werescreened using social criteria

More than 95% of HP production suppliers, by spend, have been
screened using social criteria. This includes new suppliers that were
onboarded during 2020.

* Although this GRI Standards Topic was not determined to be material in HP’s materiality assessment, we recognize that it isrelevant to some stakeholders and we provide information about HP’s programs and performance in this area.

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Disclosure

GRI 415: Public Policy *Other material issuesˆ

GRI 103: Management Approach

Corporate governance103-1 Explanation of the material topic and its Boundary

33, 122103-2 The management approach and its components

33, HP PoliticalContributions Policy

103-3 Evaluation of the management approach

33, HP Corporate PoliticalContributions, HP Employee
PAC Contributions, U.S.
lobbying expenditures

415-1 Political contributions

33, HP PoliticalContributions Policy,
HP Employee PAC
Contributions, U.S. Lobbying
Expenditures

GRI 416: Customer Health and Safety
GRI 103: Management Approach

Operations

Products and solutions

Location

GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary122

103-2 The management approach and its components

16, 25, Governance,
HP 2021 Proxy Statement103-3 Evaluation of the management approach

Governance, HP 2021 Proxy
Statement

Data and product security
GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

30, 97, 122

103-2 The management approach and its components

30, 97103-3 Evaluation of the management approach

31, 97

Role of IT in society103-1 Explanation of the material topic and its Boundary96, 122103-2 The management approach and its components

96103-1 Explanation of the material topic and its Boundary122

103-3 Evaluation of the management approach96

103-2 The management approach and its components

69, 9896103-3 Evaluation of the management approach

76

416-1 Assessment of the health and safety impacts of product and service categories
GRI 418: Customer Privacy

GRI 103: Management Approach^ This includes issues determined to meet the materiality threshold for this report that are not already addressedby the GRI Standards Topics in the index above.

GRI 103: Management Approach103-1 Explanation of the material topic and its Boundary

30, 122103-2 The management approach and its components

30103-3 Evaluation of the management approach30

418-1 Substantiated complaints concerning breaches of customer privacy and lossesof customer data

Appendix31* Although this GRI Standards Topic was not determined to be material in HP’s materiality assessment, we recognize that it isrelevant to some stakeholders and we provide information about HP’s programs and performance in this area.

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AppendixEndnotes
Additional information about the data presented in this report is available upon request.

About HP
1

As of October 31, 2020.

2

Ibid.

3

Ibid.

4

Ibid.

5

Ibid.

6

This data does not include the following products or packaging for these products: commercial, industrial, or 3D
printing products; scanners; personal systems accessories sold separately; spare parts; or the weight of ink and tonerin cartridges.

7

Recycled content plastic in HP products is postconsumer. Recycled content plastic in HP packaging is a mix ofpre-consumer and postconsumer.

8

Product donations are valued at the Internet list price. This is the price a customer would have paid to purchase theequipment through the HP direct sales channel on the Internet at the time the grant was processed.

9

Data refers to the percentage of HP 2020 Voice Insight Action (VIA) employee survey respondents who strongly
agreed or agreed with each statement.

10

Ibid.

11

As of October 31, 2020.

12

An industry standard for providing environmental information about products and product families. In 2020, HP
provided ECO Declarations for product groups representing 94% of revenue.

6

Fiber by weight will be 1) certified to rigorous third-party standards, 2) recycled or 3) balanced by forest restoration,
protection, and other initiatives through HP’s Forest Positive Framework. Paper does not include fiber-based
substrates for HP industrial presses not listed in HP Media Solutions Locator catalogues.

7“Leadership” is defined as director level and up at HP. We expect that gender identity will remain a key topic in many
parts of the world. In the future, HP may take in account of more data and those who identify as female will be counted
towards the 50/50 gender equality goal.

8

Annually, HP employees fill out a survey called Voice Insight Action (VIA) to help us understand overall employee
engagement including their sense of belonging in the company.

9

Labor-related human rights are defined as modern slavery, working hours, pay and safety. Assure based on
key performance metrics based on evidence and analysis of published disclosures, mandated data submittals,
certifications, audits, etc.

10Recycled content plastic (RCP) as a percentage of total plastic used in all HP personal systems, printer hardware, andprint cartridges shipped during the reporting year. Total volume excludes brand-licensed products and after-market
hardware accessories. Total RCP includes postconsumer recycled plastic, closed-loop plastic, and ocean-boundplastics used in HP products. Personal systems plastic is defined by EPEAT® eco-label criteria. Subject to relevant
restrictions on the use and distribution of materials destined for recycling and/or recycled feedstocks.

11

Calculated as the percentage of primary plastic packaging (by weight) reduced per unit shipped. Excludes secondary
and tertiary packaging components. Includes HP personal systems and printer hardware packaging. Does notinclude packaging for the following: Graphics Solutions hardware other than PageWide XL and DesignJet printers; 3D
printing hardware; print supplies; refurbished products; and accessories such as third-party options, drop-in box, andaftermarket options.

12

Product use GHG emissions intensity describes the performance of our portfolio, taking into account changes to
product mix and business growth. HP product use GHG emissions intensity measures per unit GHG emissions during
anticipated product lifetime use. These values are then weighted by contribution of personal systems and printing
products to overall revenue in the current year. These emissions represent more than 99% of HP product units
shipped each year, including notebooks, tablets, desktops, mobile computing devices, workstations, displays, anddigital signage; HP inkjet, LaserJet, DesignJet, Indigo, Scitex, and Jet Fusion 3D printers; and scanners. Although HP
updated its calculation methodology in 2020 for printing-related product use phase GHG emissions (see note *** onpage 113), we continue to calculate this metric using the original methodology, for comparability with past years.

13

All HP brand paper and paper-based product packaging will be derived from certified and recycled sources by 2020,
with a preference for virgin fiber from certified sources of the Forest Stewardship Council® (FSC®). Packaging is the boxthat comes with the product and all paper-based materials inside the box.

14

As of December 2020, 99% of HP brand paper and paper-based product packaging was derived from certified or recycled
sources. Packaging is the box that comes with the product and all paper-based materials inside the box. Packaging forcommercial, industrial, and 3D products, scanners, personal systems accessories, and spare parts are not included.

15

Intensity is calculated as the portion of first-tier production and product transportation suppliers’ reported GHG
emissions attributable to HP divided by HP’s annual revenue. This method normalizes performance based on businessproductivity. Intensity is reported as a three-year rolling average to decrease the impact of variance year over year
and highlight longer-term trends. Production supplier GHG emissions include Scope 1 and Scope 2.

16This continues a goal from before the separation of Hewlett-Packard Company on November 1, 2015, extending thegoal to 2025. Includes data from suppliers associated with HP Inc. and HP Inc. pre-separation business units.

Sustainable Impact
Sustainable Impact strategy
1

In 2020, we tracked $1.1 billion in new sales (total contract value) in which sustainability criteria were a known
consideration and were supported actively by HP’s Sustainability and Compliance organization and Commercial
Organization.

2

Zero waste operations: eliminate non-hazardous waste to landfill in all HP direct operations by 2025. Includes all HP
owned and managed sites worldwide. Zero waste is defined by the UL or TRUE certification standard.

3

Absolute reduction of Scope 1, 2, and 3 GHG emissions compared to 2019. Excludes non-HP paper consumed during
product use.

4

Percentage of HP’s total annual product and packaging content, by weight, that will come from recycled andrenewable materials and reused products and parts by 2030.

5HP brand paper and paper-based product packaging are derived from certified and recycled sources, with a preference
for Forest Stewardship Council® (FSC®) certification. Packaging is the box that comes with the product and all paper(including packaging and materials) inside the box.

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17

Updated from our prior goal to use 60% renewable electricity in our operations by 2025 and achieve 100% by 2035.

18

Moving forward, this will be replaced by a new goal, once validated by the Science Based Targets initiative, which
supports our broader goal to achieve carbon neutral HP operations by 2025.

19

Progress through 2020 includes 77,800 factory workers in 2015, 45,700 in 2016, 119,900 in 2017, 12,000 in 2018,
11,000 in 2019, and 46,000 in 2020. Prior to 2020, data included production supplier workers only. In 2020, we
expanded the scope of our program to also include nonproduction supplier workers and workers at HP-controlled
manufacturing facilities. Total does not equal sum of data for each year due to rounding.

20

21

Supply chain responsibility

This data does not include participation in Responsible Business Alliance audits. “Participation in our supply chain
sustainability programs” is quantified by those programs that go beyond audits to build supplier capabilities to meet
our standards. This includes deep-dive assessment, weekly reporting of labor metrics, procurement engagement
through our supplier Sustainability Scorecard, and in-depth coaching and workshops tailored to supplier risks.
Excludes new hires joining HP after April 1, 2020 (although all new hires are given 30 days to complete Integrity at
HP New Hire training as part of their mandatory onboarding process).

Operations

Products and solutions

Appendix

Human rights
1

Excludes new hires joining HP after April 1, 2020 (although all new hires are given 30 days to complete Integrity at HP
New Hire training as part of their mandatory onboarding process).

2

Corporate functions evaluated included Environment, Health, and Safety; Ethics and Compliance Office; Global Indirect
Procurement; Human Resources; Privacy; Supply Chain Responsibility; and World Technical Regulations.

3

Salient human rights risks are risks associated with our activities or business relationships that are severe in potential
impact, reasonably likely to occur, and difficult to remediate.

Privacy
1

Published May 2018. https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=613841

2

Ibid.

3

A cybersecurity event requires external disclosure if compelled by applicable laws or regulations.

22

The HP Foundation is a nonprofit, 501(c)3 organization.

4

HP cybersecurity baselines align with industry best practices recognized by ISACA, (ISC)2, ISSA, NIST, SANS, and others.

23

Includes valuation of employee volunteer hours, employee donations, HP Foundation match, and HP Foundation grants.

5

HP’s ISO 27001 certifications in 2020 included: Customer Support Break Fix (Europe, Middle East, and Africa region);
Customer Support Break Fix (APJ region); Customer Service Life Cycle Solutions (Bentonville, AR); DaaS Remote
Monitoring & Management Services (within DaaS Proactive Management with TechPulse); Indigo Presses, Servers,
and Software Solutions; India Sales Carry-In Support; MPS Remote Monitoring and Management; PSGO Dynamic
Configuration Service; HP Inc. UK Limited; and PSGO Image Load Service.

Footprint
1

Absolute reduction of Scope 1, 2, and 3 GHG emissions compared to 2019. Excludes non-HP paper consumed during
product use.

2

Carbon and water footprint data presented in this section related to our suppliers are calculated using product life
cycle assessment-based estimates for materials extraction through manufacturing and product transportation.
Supply chain GHG emissions and water withdrawal data presented on page 53 are based on a different
methodology.

Carbon and climate impact
1

These product transportation data are based on product life cycle assessment (LCA)-based estimates. They use acombination of HP-specific and industry data, and include additional upstream and downstream transport related
to our products. This data may differ from data reported by product transportation suppliers that HP contracts todeliver our products, as presented on pages 46 and 53. The decrease from 2019 to 2020 resulted from reduced
shipments of imaging and printing devices and, despite a greater volume, a lighter average weight of personal
systems devices. 2020 data reflect a typical mix of transport modes and do not fully reflect the unusual increase in air
freight shipments due to COVID-19. HP is updating its product LCA tools to more fully reflect product transport mode
shifts and supplier GHG emissions.

Water
1

Approach1

HP uses the terms “production suppliers,” “product transportation suppliers,” and “nonproduction suppliers”
throughout this report. “Production suppliers” provide materials and components for our product manufacturing
and also assemble HP products, and are the primary focus of our HP Supplier Code of Conduct audits, assessments,
KPI program, Sustainability Scorecard, and capability-building initiatives. “Product transportation suppliers” provide
services for the shipping and delivery of HP products. Learn more in Supply chain responsibility: Environmental impact.
“Nonproduction suppliers” provide goods and services that do not go into the production of HP products (such asstaffing, telecommunications, and travel). These suppliers are a significant focus of our supplier diversity efforts.

2

In 2020, requirements related to eco labels supported approximately $7 billion in new sales; accessibility more than
$6 billion in retained, existing, and new sales; human rights more than $6 billion in potential, existing, and new sales;and supply chain responsibility more than $2 billion in retained, existing, and new sales. In most cases, customer
purchasing requirements include multiple criteria, so these numbers should not be totaled.

3

Progress through 2020 includes: 77,800 factory workers in 2015; 45,700 in 2016; 119,900 in 2017; 12,000 in 2018;
11,000 in 2019; and 46,000 in 2020. Prior to 2020, data included production supplier workers only. In 2020, we
expanded the scope of our program to also include nonproduction supplier workers and workers at HP-controlled
manufacturing facilities. Total does not equal sum of data for each year due to rounding.

4This data does not include participation in RBA audits. “Participation in our supply chain sustainability programs”
is quantified by those programs that go beyond audits to build supplier capabilities to meet our standards. This
includes deep-dive assessment, weekly reporting of labor metrics, procurement engagement through our supplier
Sustainability Scorecard, and in-depth coaching and workshops tailored to supplier risks.

The 11% decrease in our water footprint in 2020 compared to 2019, which contrasts a 4% decrease in our carbon
footprint during that period, reflects differences in the two calculation methodologies related to the supply chain
phase. Details are available in the HP water accounting manual and the HP carbon accounting manual.

Integrity and human rights
Ethics and anti-corruption
1

Supply chain responsibility

Excludes new hires joining HP after April 1, 2020 (although all new hires are given 30 days to complete Integrity at HP
New Hire training as part of their mandatory onboarding process).

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3

1

The term “forced labor” refers to situations in which people are coerced to work against their will, either overtly
through violence or intimidation, or by more subtle means such as accumulated debt, retention of identity papers,
and threats of denunciation. HP forbids any forced, bonded, or indentured labor, involuntary prison labor, slavery, or
trafficking of persons within its supply chain.

2

We use these terms interchangeably when describing HP’s existing programs and policies.

Responsible minerals sourcing
1“Conflict minerals” refers to the mineral precursors of the metals tantalum, tin, tungsten, and gold (3TG) as definedin the U.S. Securities and Exchange Commission (SEC) rule requiring a conflict minerals disclosure. Revenue frommining these minerals in the Democratic Republic of the Congo (DRC) and adjoining countries has been widely linked tofunding for groups engaged in extreme violence and human rights atrocities.

Supplier diversity
1

Data is for the 12 months ending September 30 of the year noted. Figures are for purchases in the United States andPuerto Rico from U.S.-based businesses. Suppliers are categorized as minority-owned or women-owned, not both.
These categories include all sizes of businesses.

2

HP’s allocatable indirect spend is calculated based on suppliers’ spending with diverse suppliers and their dollar
volume of HP’s business compared to their total revenue.

3

The categories “large, B-BBEE compliant businesses” and “small and medium-sized businesses” may overlap withfirms with at least 51% Black ownership, firms with at least 30% Black women ownership, youth-owned firms,
and firms owned by people with disabilities. As a result, spending in some cases may be counted more than once.
Percentage changes noted are compared to 2019 and based on South African Rand.

Environmental impact
1

See HP Announces Supply Chain Goals to Enhance Environmental and Social Impact.

2

Intensity is calculated as the portion of first-tier production and product transportation suppliers’ reported GHG
emissions attributable to HP divided by HP’s annual revenue. This method normalizes performance based on businessproductivity. Intensity is reported as a three-year rolling average to decrease the impact of variance year over year
and highlight longer-term trends. Production supplier GHG emissions include Scope 1 and Scope 2.

3This continues a goal from before the separation of Hewlett-Packard Company on November 1, 2015, extending thegoal to 2025. Includes data from suppliers associated with HP Inc. and HP Inc. pre-separation business units.

4

These are the total GHG emissions reductions and financial savings reported by suppliers through CDP, not amounts
attributable to HP.

5

Due to COVID-19, in limited cases SmartWay partners were not available during 2020.

Segments do not add up to 100% due to rounding.

2

These include child labor, forced labor, severe forms of discrimination, health and safety issues posing immediate
danger to life or risk of serious injury, and perceived violation of environmental laws posing serious and immediate
harm to the community. We take such findings very seriously, and require suppliers to cease all related practices andreport corrective actions taken within 30 days of the original audit. Recruitment fees must be reimbursed within 90
days from discovery and are verified by an on-site inspection within 180 days from discovery. We follow up closely
to ensure that all required corrective actions are completed, and visit sites to confirm resolution. Immediate priority
findings do not necessarily involve termination of the supplier; we work with suppliers as appropriate to improve theirperformance and worker conditions in these areas.

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Appendix

Immediate priority findings (10 in 2020) include child labor, forced labor, severe forms of discrimination, health andsafety issues posing immediate danger to life or risk of serious injury, and perceived violation of environmental
laws posing serious and immediate harm to the community. In prior years, we reported non-immediate priority
nonconformances and major nonconformances together as major nonconformances. Starting in 2020, to more fullyalign with RBA Protocol 6.0 definitions, HP began distinguishing non-immediate priority nonconformances from major
nonconformances and referring to those as “other nonconformances.” In 2020, the 294 other nonconformances
identified included all non-immediate priority nonconformances (3.1% of the total) and all major nonconformances(96.9% of the total), as defined by the RBA Protocol 6.0.

Operations
Our employees
1

As of October 31, 2020.

2

Prior to the separation of Hewlett-Packard Company.

3

Ibid.

4

As of October 31, 2020.

5“Leadership” is defined as director level and up at HP. We expect that gender identity will remain a key topic in many
parts of the world. In the future, HP may take in account of more data and those who identify as female will be counted
towards the 50/50 gender equality goal.

6

As of February 2021.

7

The value 74% for 2019 is restated from 75% in the HP 2019 Sustainable Impact Report. This reflects a slightly
updated calculation methodology for 2020 that was applied retroactively.

8

Estimate is based on 1.03 million hours of formal organized learning, 0.54 million hours of self-directed learning, andmore than 0.13 million hours of manufacturing and technology training.

9

During calendar year 2020, HP documented 55 recordable incidents, 32 lost workday cases, and 1,167 lost workdays.

Our facilities
1

Complex locations include sites above a certain size with research and development, production, or manufacturing
activities; sites with chemical lab operations; and sites with elevated risk due to regulatory reasons, such as placement
in countries where management can be held personally liable for injuries.

2

About GHG emissions data:
This report includes Scope 1, 2, and 3 GHG emissions data from HP’s operations, transportation fleet, and employee
business travel, calculated according to the Greenhouse Gas Protocol of the World Business Council for Sustainable
Development (WBCSD) and World Resources Institute (WRI). See the HP 2020 carbon footprint for more details and an
overview of emissions across the value chain.
• Scope 1 emissions include those from the direct use of natural gas, diesel fuel, refrigerants, and PFCs in operations
and from fuel used by HP’s transportation fleet.
• Scope 2 emissions are primarily from purchased electricity used in HP’s operational real estate.
• Scope 3 emissions reported in this section result from employee business travel by commercial airlines and from
commuting.

Performance monitoring and evaluation
1

Operations

Data in this section for 2015–2020 uses the market-based method. In the data summary, we also include 2016–2020
data using the location-based method. See note * on page 22 for additional detail.
3

NEWater (ultra-purified wastewater used in manufacturing operations, landscaping, and plumbing in Singapore) iscurrently our only reused source.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

45Footprint

Integrity and human rights

Supply chain responsibility

Beginning in 2019, HP directly tracks nonhazardous waste data for the company’s highest energy-consuming sites
globally (22 in 2020) that account for 81% of HP’s operational waste. These sites provide a representative sample ofthe main types of facilities in our portfolio from across the regions where we operate.

Products and solutions

Appendix

11

Refers to the emissions from the HP-branded fleet over the Term of the Managed Print Service.

12

Life cycle assessments are verified by an independent third party to conform to ISO 14040 and ISO 14044 andare used by HP to understand the total carbon footprint for HP printing and imaging devices, paper, and supplies.
Using this data, along with the information unique to each customer, we calculate the total carbon emissions for acustomer’s fleet. Data is third-party verified throughout the process and the HP Carbon Neutral Service is certified to
the CarbonNeutral Protocol.

13

HP Managed Print Service compared with traditional transactional business model for HP LaserJet Enterprise-classprinters. See https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c06646300 for more information.

Zero waste operations: eliminate nonhazardous waste to landfill in all HP direct operations by 2025. Includes all HP
owned and managed sites worldwide. Zero waste is defined by the UL or TRUE certification standard.

Community giving and volunteerism

Operations

1

The HP Foundation is a nonprofit, 501(c)3 organization.

2

Includes valuation of employee volunteer hours, employee donations, HP Foundation match, and HP Foundation grants.

14

Ibid.

Hourly rate is based on type of volunteering: $195/hour for board, service corp, pro bono, and skills based; $25.43/
hour for hands-on and undetermined. Valuation of non-U.S. volunteering hours is adjusted using World Bank data forpurchasing power differences across countries.

15

Typical of those reported by leading industry analysts and HP client engagements. Estimated energy and papersavings based on analysis of select HP Managed Print Service customers’ imaging and printing operations using data
gathered on devices and paper consumption and comparing with post-MPS actuals or projections. Results depend on
unique business environments, the way HP products and services are used, and other factors. Overall printing costs
are unique to each company and should not be relied on for savings customers may achieve.

16

HP Carbon Neutral Service is certified to the CarbonNeutral Protocol.

17

Based on plan usage, Internet connection to eligible HP printer, valid credit/debit card, email address, and delivery
service in your geographic area.

18

Availability varies due to local postal regulations.

19

Based on monthly subscription cost using only all pages in plan vs. cost per page of most color inkjet printers <$399 USD. Color inkjet printers are selected by market share of IDC CYQ1 2019 Hardcopy Peripherals Tracker Finalrelease. Standard cartridge CPP is as per the Gap Intelligence Ink Monthly (5/12/2019) 201905Wk2 report.

20

Compared with non-subscription purchase and distribution of the same Original HP Ink Cartridges in stores inNorth America and Europe. Based on a 2020 life cycle assessment performed by Four Elements Consulting andcommissioned by HP.

21

Availability varies due to local postal regulations. Number of countries is as of April 2021.

22This is the number of countries or territories where HP offers hardware recycling and/or Original HP Ink Cartridge
recycling and/or Original HP and Samsung Toner Cartridge recycling.

23

These include child labor, forced labor, severe forms of discrimination, health and safety issues posing immediate
danger to life or risk of serious injury, and perceived violation of environmental laws posing serious and immediate
harm to the community. We take such findings very seriously, and require suppliers to cease all related practices andreport corrective actions taken within 30 days of the original audit. Recruitment fees must be reimbursed within 90
days from discovery and are verified by an on-site inspection within 180 days from discovery. We follow up closely
to ensure that all required corrective actions are completed, and visit sites to confirm resolution. Immediate priority
findings do not necessarily involve termination of the supplier; we work with suppliers as appropriate to improve theirperformance and worker conditions in these areas.

24

The average energy consumption of HP products was estimated annually between 2010 and 2020 using high-volume
product lines representative of the overall shipped product volume. The high-volume personal systems product lines
include notebook and desktop computers, tablets, all-in-ones, workstations, thin clients, and displays.

25

HP calculations based on Energy Star® normalized TEC data comparing the HP LaserJet 200-500 series. https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-8457ENW.

26

From 2012 through 2020.

3

Products and solutions
Advancing a circular and net zero carbon economy
1

2

Percentage of HP’s total annual product and packaging content, by weight, that will come from recycled andrenewable materials and reused products and parts by 2030.
Percentage of HP’s total annual product and packaging content, by weight, that comes from recycled and renewablematerials and reused products and parts. 2020 data does not include the following products or packaging for theseproducts: commercial, industrial, or 3D printing products; scanners; personal systems accessories sold separately;spare parts; or the weight of ink and toner in cartridges.

3

Recycled content plastic in HP products is postconsumer. Recycled content plastic in HP packaging is a mix ofpre-consumer and postconsumer.

4

We conduct product carbon footprints (PCFs), a subset of life cycle assessment, of business HP desktops, notebooks,
tablets, workstations, thin clients, all-in-one computers, and displays to better understand performance of individual
products and our overall portfolio. These estimate total GHG emissions associated with a product over its lifetime
and include emissions from materials extraction, manufacturing, distribution, use, and end-of-life management. To
assess and report our complete personal systems product carbon footprint, we extrapolate these results to cover
99% of overall personal systems product sales (by unit and by revenue) during the reporting year.

5

In 2020, requirements related to eco labels supported approximately $7 billion in new sales; accessibility more than
$6 billion in retained, existing, and new sales; human rights more than $6 billion in potential, existing, and new sales;and supply chain responsibility more than $2 billion in retained, existing, and new sales. In most cases, customer
purchasing requirements include multiple criteria, so these numbers should not be totaled.

6

Printing inks can be considered a toy component. It is the obligation of the toy manufacturer to classify the item(including all components) for sale as a toy. HP 832, 873, 872, 882, and 886 Latex Inks have been tested anddemonstrated compliance to the following toy safety methods and protocols: EN 71-3, EN 71-9, ASTM F963-17, US 16
CFR 1303, US 16 CFR 1307, SOR 2011-17, and SOR 2018-83. HP does not recommend using the inks for toys intended
to target children under the age of 3 years.

7

Or as otherwise required by law.

8

Moderately water-resistant with Original HP Bright Office Inks. Performance varies based on printer and print profile.
Water resistance testing by HP Image Permanence Lab on a range of HP media and follows ISO 18935 method. For
more information, see HPLFMedia.com/printpermanence.

9

HP offers recycling of non-HP devices when replaced by HP equipment.

10

Natural Capital Partners, The CarbonNeutral Protocol, 2020 edition, https://www.carbonneutral.com/thecarbonneutral-protocol.

138

HP 2020 SUSTAINABLE IMPACT REPORT

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

27

28

Footprint

Integrity and human rights

Supply chain responsibility

Product use GHG emissions intensity describes the performance of our portfolio, taking into account changes to
product mix and business growth. HP product use GHG emissions intensity measures per unit GHG emissions during
anticipated product lifetime use. These values are then weighted by contribution of personal systems and printing
products to overall revenue in the current year. These emissions represent more than 99% of HP product units
shipped each year, including notebooks, tablets, desktops, mobile computing devices, workstations, displays, anddigital signage; HP inkjet, LaserJet, DesignJet, Indigo, Scitex, and Jet Fusion 3D printers; and scanners. Although HP
updated its calculation methodology in 2020 for printing-related product use phase GHG emissions (see note *** onpage 113), we continue to calculate this metric using the original methodology, for comparability with past years.
This data does not include the following products or packaging for these products: commercial, industrial, or 3D
printing products; scanners; personal systems accessories sold separately; spare parts; or the weight of ink and tonerin cartridges.

29

Available for HP Jet Fusion 5200 Series 3D Printing Solutions.

30

Based on internal HP testing, May 2020. HP Jet Fusion 3D Printing Solutions using HP 3D High Reusability PP enabled
by BASF provide up to 100% powder reusability ratio, producing functional parts batch after batch. For testing,material is aged in real printing conditions and reclaimed powder is tracked by generations (worst case for reusability).
Parts are then made from each subsequent generation and tested for mechanical properties and accuracy showing nodegradation of properties up to three generations of use.

Operations

Products and solutions

Appendix41

Per HP’s definition of certified wood-based products, a certification label must be displayed on the pack. On average,
less than 1% of HP papers annually by weight is unlabeled due to the incomplete chain of custody for some lowvolume products. To avoid deforestation, all of HP paper by weight originates from certified paper stock, and/or
certified fiber, and/or wood that meets the definition of FSC controlled wood. In addition, on average less than 1% of
HP paper annually by weight may be unlabeled certified due to obsolete or lingering regional inventories. Recycled
fiber for paper products is included in the FSC®-certified volume.

42

Fiber by weight will be 1) certified to rigorous third-party standards, 2) recycled or 3) balanced by forest restoration,
protection, and other initiatives through HP’s Forest Positive Framework. Paper does not include fiber-based
substrates for HP industrial presses not listed in HP Media Solutions Locator catalogues.

43

Ibid.

44

Calculated as the percentage of primary plastic packaging (by weight) reduced per unit shipped. Excludes secondary
and tertiary packaging components. Includes HP personal systems and printer hardware packaging. Does notinclude packaging for the following: Graphics Solutions hardware other than PageWide XL and DesignJet printers; 3D
printing hardware; print supplies; refurbished products; and accessories such as third-party options, drop in box, andaftermarket options.

45

Avoidance, reductions, and savings data is based on comparisons of current and prior generations of packaging, either
for the same or comparable products. Savings and reductions may relate to the fabrication phase of the packaging life
cycle (including materials extraction and processing) as well as packaging end of life.

31

Available for HP Jet Fusion 4200 Series 3D Printing Solutions.

32

Based on published specifications as of September 2020. HP Jet Fusion 3D Printing Solutions using HP 3D High
Reusability TPA enabled by Evonik provide up to 17% lower printed part weight when compared to common powderbased thermoplastic elastomers printed under similar conditions.

46

As of December 2020, 99% of HP brand paper and paper-based product packaging was derived from certified or recycled
sources. Packaging is the box that comes with the product and all paper-based materials inside the box. Packaging forcommercial, industrial, and 3D products, scanners, personal systems accessories, and spare parts are not included.

33

This is the number of countries or territories where HP offers hardware recycling and/or Original HP Ink Cartridge
recycling and/or Original HP Toner Cartridge recycling.

47

34

Recycled content plastic (RCP) as a percentage of total plastic used in all HP personal systems, printer hardware, andprint cartridges shipped during the reporting year. Total volume excludes brand-licensed products and after-market
hardware accessories. Total RCP includes postconsumer recycled plastic, closed-loop plastic, and ocean-boundplastics used in HP products. Personal systems plastic is defined by EPEAT® eco-label criteria. Subject to relevant
restrictions on the use and distribution of materials destined for recycling and/or recycled feedstocks.

HP Forest Positive Framework goes beyond existing HP sustainable fiber sourcing programs. It includes NGO
partnerships targeted to protect forests, improve responsible forest management, and help develop Science Based
Targets (SBT) for forests. Our vision is that printing with HP will protect forests regardless of what brand of paper
customers use. This is applicable to the entire installed base of HP Consumer printers.

35

100% of Original HP Toner Cartridges contain between 1–75% postconsumer or post-industrial recycled content. Does
not include toner bottles. See hp.com/go/TonerRecycledContent for list. More than 85% of Original HP Ink Cartridges
contain between 4–75% recycled plastic. Does not include ink bottles and other products not listed. See hp.com/go/
InkRecycledContent for list.

36

The HP Eco-Carton Ink Cartridge outer carton is 100% recyclable through local cardboard/paper programs. Inner
materials including the ink bag are 55% recyclable and can be returned free of charge to the HP Planet Partners programfor reprocessing of plastic parts. None of these materials returned to HP Planet Partners will be sent to landfill. For
take-back of ink bag/printhead/prints, visit http://www.hp.com/recycle to see how to participate and for HP Planet
Partners program availability; program may not be available in your jurisdiction.

37

CO2e reduction based on moving from plastic ink cartridge to cardboard HP Eco-Carton Ink Cartridge, with annual
manufacturing savings of 291 tonnes and transport savings of 8 tonnes.

38

All HP brand paper and paper-based product packaging will be derived from certified and recycled sources by 2020,
with a preference for virgin fiber from certified sources of the Forest Stewardship Council® (FSC®). Packaging is the boxthat comes with the product and all paper-based materials inside the box.

39

As of December 2020, 99% of HP brand paper and paper-based product packaging was derived from certified or recycled
sources. Packaging is the box that comes with the product and all paper-based materials inside the box. Packaging forcommercial, industrial, and 3D products, scanners, personal systems accessories, and spare parts are not included.

40

Ibid.

139

HP 2020 SUSTAINABLE IMPACT REPORT

Product responsibility
1

An HP printing system consists of an HP printer, paper, and Original HP supply. Blue Angel DE-UZ 205 emissions
criteria or earlier versions of criteria applicable when printing system launched.

2

Feb 2021 WKI Blue Angel Indoor Air Quality study of 15 non-HP cartridge brands purchased in APJ region,commissioned by HP. See HP.com/go/IAQnonhpAPJ2021. Nov 2019 WKI Blue Angel Indoor Air Quality study,commissioned by HP, in compliance with DE-UZ 205: 21 imitation and five remanufactured toner cartridge brands
compatible with HP Color LaserJet Pro MFP M477fdw (sku# CF410A, 411A, 412A, 413A) purchased in EMEA, LA and
NA regions. See HP.com/go/IAQnonhpWKI2019. Non-HP remanufactured cartridges: Spent/used HP or imitation
cartridges that are disassembled, some parts replaced, then refilled with toner. All parts and toner used are suppliedby aftermarket vendors. Imitation cartridges: Newly manufactured cartridges with parts that are not optimized for HP
devices. These use non-HP parts and toner and may violate patent holders’ intellectual property rights.

3

Printing inks can be considered a toy component. It is the obligation of the toy manufacturer to classify the item(including all components) for sale as a toy. HP 832, 873, 872, 882, and 886 Latex Inks have been tested anddemonstrated compliance to the following toy safety methods and protocols: EN 71-3, EN 71-9, ASTM F963-17, US 16
CFR 1303, US 16 CFR 1307, SOR 2011-17, and SOR 2018-83. HP does not recommend using the inks for toys intended
to target children under the age of 3 years.

4“World’s most secure and manageable PC” is based on HP’s unique and comprehensive security capabilities at no
additional cost and HP’s Manageability Integration Kit’s management of every aspect of a PC including hardware, BIOS
and software management using Microsoft System Center Configuration Manager on HP Elite PCs with Windows and8th Gen and higher Intel® processors or AMD Ryzen™ 4000 processors and higher; HP ProDesk 600 G6 with Intel® 10th
Gen and higher processors; and HP ProBook 600 with AMD Ryzen™ 4000 or Intel® 11th Gen processors and higher.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

56Footprint

Integrity and human rights

Supply chain responsibility

Based on HP’s internal analysis of isolation backed, deep learning endpoint security services including SaaS andmanaged services. Most advanced based on application isolation and deep learning endpoint protection on Windows
10 PCs as of March 2020.
HP acquired Bromium in September 2019.

7

Based on HP’s internal analysis of unique and comprehensive capabilities among Application Isolation andContainment security solutions. Requires Microsoft Windows 8 or 10. Microsoft Word, Excel, or PowerPoint protection
requires an Office license. Adobe PDF protection requires Adobe Acrobat Reader.

8

HP’s most advanced embedded security features are available on HP Enterprise and HP Managed devices with HP
FutureSmart firmware 4.5 or above. Claim based on HP review of 2019 published features of competitive in-classprinters. Only HP offers a combination of security features to automatically detect, stop, and recover from attacks witha self-healing reboot, in alignment with NIST SP 800-193 guidelines for device cyber resiliency. For a list of compatible
products, visit: hp.com/go/PrintersThatProtect. For more information, visit: hp.com/go/PrinterSecurityClaims.

Operations

Products and solutions

Appendix

4

As defined by the IEEE 1680.1 2018 EPEAT standard. Data are fiscal year 2020.

5

As of January 2021.

6

As of February 2021.

7

Based on HP consumer and commercial PCs and Displays shipped in 2020. 100% renewable electricity achieved bypurchasing both Renewable Energy Credits (RECs) and International Renewable Energy Credits (I-RECs) as defined by
EPEAT®.

8“World’s most secure and manageable PC” is based on HP’s unique and comprehensive security capabilities at no
additional cost and HP’s Manageability Integration Kit’s management of every aspect of a PC including hardware, BIOS
and software management using Microsoft System Center Configuration Manager on HP Elite PCs with Windows and8th Gen and higher Intel® processors or AMD Ryzen™ 4000 processors and higher; HP ProDesk 600 G6 with Intel® 10th
Gen and higher processors; and HP ProBook 600 with AMD Ryzen™ 4000 or Intel® 11th Gen processors and higher.

9

Select household wipes can be safely used to clean HP Elite and Workstation PCs up to 1,000 wipes: See wipe
manufacturer’s instructions for disinfecting and the HP cleaning guide for HP Elite-tested wipe solutions at How to
Clean Your HP Device with Approved Disinfecting Wipes.

Social impact
1

http://uis.unesco.org/en/topic/out-school-children-and-youth

10

Notebook speaker enclosure component made with 5% ocean-bound plastic as of March 2020.

2

https://www.unicef.org/press-releases/covid-19-least-third-worlds-schoolchildren-unable-access-remotelearning-during

11

3

Direct beneficiaries are the number of people who visited a WOW vehicle during the year. This is different than the datareported in prior years, which included direct beneficiaries as well as indirect beneficiaries (the total number of people
who had access to a WOW vehicle during the year). Only direct beneficiaries are included in progress against our goal
to enable better learning outcomes for 100 million people by 2025, since the beginning of 2015.

Based on US EPEAT registration according to IEEE 1680.1-2018 EPEAT. Status varies by country. Visit www.epeat.net
for more information. Countries: Australia, Belgium, Brazil, Canada, China, France, Germany, India, Japan. Mexico,
Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Taiwan, United Kingdom, United States.

12

External power supplies, power cords, cables and peripherals (unless otherwise stated) are not Low Halogen. Service
parts obtained after purchase may not be Low Halogen.

13

Based on HP internal analysis of ISV certified mobile workstations as of April 2020. Speaker enclosure component
made with 5% ocean-bound plastic.

14

HP analysis of PC laptop keyboards currently in market as of October 2020. Keyboard scissors manufactured using
renewable attribute polymer produced from 100% bio-feedstock from waste according to ISCC Plus mass balance
certification.

15

Based on HP’s internal analysis as of December 2020. 92k recycled plastic bottles consumed, based on HP’s projected
shipment volumes of Pavilion clamshell PC products annually. Manufactured recycled ocean-bound plastic material inproduct speaker enclosures. Calculation based on grams per product (using 12.7 grams per 16.9 ounce “single serve”
bottled water container) multiplied by projected shipment volumes/12.7 grams.

16

100% outer box packaging made from sustainably sourced certified and recycled fibers. Fiber cushions made from
100% recycled wood fiber and organic material. Any plastic cushions are made from >90% recycled plastic. Excludes
plastic bags and plastic foam sheeting.

17

Based on results of third-party (WSP) research for HP of OEM MPS providers with carbon neutral offers as of June
2020. “Comprehensive” means the planet’s only globally certified carbon neutral MPS service that covers life cycle
emissions due to raw material extraction; manufacturing; transportation; use of HP printers, Original HP supplies, andpaper; and end of service.

18

HP Forest Positive Framework goes beyond existing HP sustainable fiber sourcing programs. It includes NGO
partnerships targeted to protect forests, improve responsible forest management and help develop science-basedtargets for forests. Our vision is that printing with HP will protect forests regardless of what brand of paper customers
use. This is applicable to the entire installed base of HP Consumer printers.

4

HP internal survey of 442 IT decision-makers in the United States, Japan, and the UK, April 2020.

5

Select household wipes can be safely used to clean HP Elite and Workstation PCs up to 1,000 wipes: See wipe
manufacturer’s instructions for disinfecting and the HP cleaning guide for HP Elite-tested wipe solutions at How to
Clean Your HP Device with Approved Disinfecting Wipes.

6

Select HP Healthcare Edition products have been tested with Clorox Healthcare® Bleach Germicidal Wipes and Clorox
Healthcare® Hydrogen Peroxide Cleaner Disinfectant Wipes: HP EliteBook 840 G6 Healthcare Edition, HP EliteOne
800 G5 Healthcare Edition, HP EliteBook 840 G5 Healthcare Edition, HP EliteOne 800 G4 Healthcare Edition, HP
Healthcare Edition HC270cr Clinical Review Display, HP Healthcare Edition HC271 and 271p Clinical Review Displays,and HP Healthcare Edition HC241 and 241p Clinical Review Displays. Solution tested as of February 2018. Chemicalcomposition is subject to change. Tested to simulate up to 10,000 wipes with germicidal towelettes over a three-year
period. See user guide for cleaning instructions and wipe manufacturer’s disinfecting guidance. Repeated use of these
germicidal wipes may cause some cosmetic changes to the product.

7

HP JetAdvantage Security Manager must be purchased separately. For details, see hp.com/go/securitymanager.

8

In 2020, requirements related to eco labels supported approximately $7 billion in new sales; accessibility more than
$6 billion in retained, existing, and new sales; human rights more than $6 billion in potential, existing, and new sales;and supply chain responsibility more than $2 billion in retained, existing, and new sales. In most cases, customer
purchasing requirements include multiple criteria, so these numbers should not be totaled.

Products and solutions portfolio
1

Applies to HP PCs, Workstations and Displays manufactured after January 2019. Based on most Gold and Silver
EPEAT® registrations by meeting all required criteria and achieving 50–74% of the optional points for EPEAT Silver and
75–100% of the optional points for EPEAT Gold according to IEEE 1680.1-2018 EPEAT. Status varies by country. Visit
www.epeat.net for more information.

2

Ibid.

3

Pavilion is our first consumer notebook product line with ocean-bound plastics.

140

HP 2020 SUSTAINABLE IMPACT REPORT

19

Natural Capital Partners, The CarbonNeutral Protocol, 2020 edition, carbonneutral.com/the-carbonneutral-protocol.

20

Original HP Ink integrated printhead cartridges only. UL 2809 Environmental Claim Validation Procedure, seeul.com/news/hp-receives-first-recycled-content-validation-ocean-bound-plastics-ul. HP-commissioned Aug 2020
InfoTrends report verifies HP is the only in-class printer OEM with ink cartridges containing recycled ocean-boundplastic validated by UL 2809. See keypointintelligence.com/HPPlanetPartners.

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable Impact

Footprint

Integrity and human rights

Supply chain responsibility

21

Original HP Ink Integrated Printhead Cartridges contain recycled plastic from upcycled water bottles. Individual ink
cartridges contain recycled plastic from upcycled clothing hangers. HP-commissioned Aug 2020 InfoTrends reportverifies that HP is the only in-class printer OEM to report upcycled material in print cartridges. Market share: IDC Q2’20
Hardcopy Peripheral Tracker. Program availability varies. See keypointintelligence.com/HPPlanetPartners.

22

HP’s most advanced embedded security features are available on HP Enterprise and HP Managed devices with HP
FutureSmart firmware 4.5 or above. Claim based on HP review of 2019 published features of competitive in-classprinters. Only HP offers a combination of security features to automatically detect, stop, and recover from attacks witha self-healing reboot, in alignment with NIST SP 800-193 guidelines for device cyber resiliency. For a list of compatible
products, visit: hp.com/go/PrintersThatProtect. For more information, visit: hp.com/go/PrinterSecurityClaims.

23

Compared to majority of competing in-class OEM ink and laser printer supply recycling programs. Criteria: size, reach,
recycled content use, upcycling and eco award/ranking. HP-commissioned Aug 2020 InfoTrends research report.
Market share: IDC Q2’20 Hardcopy Peripheral Tracker. Program availability varies. See hp.com/go/recycle andwww.keypointintelligence.com/HPPlanetPartners.

24

https://www8.hp.com/us/en/printers/hp-plus.html

25

Forest First: With HP+, every print—regardless of paper brand—is addressed through HP’s Forest Positive Framework
to counteract risks of deforestation. HP brand paper is sourced only from certified responsibly managed forests orfrom recycled content. For other brands of paper, HP invests in restoration, protection, or in working forests recovery
projects in key regions, for instance Brazil, sufficient to balance any paper used by HP+ customers that may not havebeen responsibly sourced. Read more about projects and our partners at hp.com/forestfirst.

26

Program availability varies. For details, see www.hp.com/recycle.

27

The HP DesignJet Studio Printer series and the HP DesignJet T600 Printer series are the only solutions providing
seamless printing of both large and small format sheets automatically in a multi-size print basket compared tocompetitive alternatives with comparable size and features as of January 2020.

28

HP is reducing the carbon footprint of printing through carbon reduction initiatives such as energy efficiency,
reduced packaging, and use of recycled plastics. The HP DesignJet Studio Printer is the first HP DesignJet where HP
has offset the remaining carbon impact due to raw material extraction and processing, printer manufacturing andtransportation, as well as electricity, paper, and cartridge use in accordance with The CarbonNeutral Protocol.

29

More sustainable design compared to the previous printer models (HP DesignJet T100 Printer series) replaced with the
HP DesignJet T200 Printer series. Based on calculations in accordance with ISO 14040/14044 life cycle assessments
using ReCiPe (H) v. 1.1 (2016) on GaBi 8.5 (2018) software and scaled to reflect expected yearly sales.

30

The HP Eco-Carton Ink Cartridge outer carton is 100% recyclable through local cardboard/paper programs. Inner
materials including the ink bag are 55% recyclable and can be returned free of charge to the HP Planet Partners programfor reprocessing of plastic parts. None of these materials returned to HP Planet Partners will be sent to landfill. For
take-back of ink bag/printhead/prints, visit http://www.hp.com/recycle to see how to participate and for HP Planet
Partners program availability; program may not be available in your jurisdiction.

31

C02e reduction based on moving from plastic ink cartridge to cardboard HP Eco-Carton Ink Cartridge, with annual
manufacturing savings of 291 tonnes and transport savings of 8 tonnes.

32

HP Jet Fusion 3D printing solutions using HP 3D High Reusability PA PP, 12GB, TPA, PA 12, and PA 11 provide 100%,80%, 80%, 80%, and 70% postproduction surplus material reusability, respectively. For testing, material is aged
in real printing conditions and tracked by generations (worst case for reusability). Parts are then made from eachgeneration and tested for mechanical properties and accuracy. Learn more.

33

Compared to traditional CNC and manual tooling processes as of June 2020. Based on internal HP analysis and testing
including expert interviews and a review of published market reports. Four to six weeks average fabrication lead time
when producing in CNC.

141

HP 2020 SUSTAINABLE IMPACT REPORT

Operations

Products and solutions

Appendix

WWW.HP.COM/SUSTAINABLEIMPACT

Sustainable
Impact Report2020 EXECUTIVE SUMMARY

“At this moment in history,
and from this point forward,
companies will be judged
by more than the profits
they generate. They will bemeasured by the value theycreate for society.”
Enrique Lores, President and CEO

LET TER FROMOUR PRESIDENT
AND CEOTWENTY YEARS AGO, we released our first environmental

and social impact report. We did so because HP was built
on the idea that the purpose of a corporation extends far
beyond profit. From our earliest days, we have believed
that, by creating technology in the service of humanity,
we can create the conditions for business and society to
thrive hand in hand.
With each passing year, we have deepened our commitment
to this belief. As a result, we’re a stronger company that ismaking a more sustainable impact on the world.
But our work is far from finished. As we look to thenext10 years, it’s clear we’re entering one of the mostconsequential decades in modern business history.
A global pandemic continues to cause hardship andheartache around the globe. A changing climate isdevastating many communities and threatening thevery future of the planet we all share. And we are facing
a long-overdue reckoning with the deep inequities andinequalities that prevent far too many people fromreaching their full potential.
While these are stark challenges that won’t be overcome
quickly, we must view them as catalysts for change. Because
if we can summon the courage and resolve needed to act
in the face of seemingly insurmountable obstacles, I knowthat we can—and will—take ambitious leaps forward.
At HP, our ambition is to become the world’s mostsustainable and just technology company. I’m proud of
the work of our teams around the world, and this reporthighlights the progress we are making against our goals—
as well as the areas where we must do more.
But if we simply stay the course, we will fail to meet themagnitude of this moment. The pace of change in theworld around us is accelerating, and so must our efforts
to create the future we want to see.
Our new 2030 Sustainable Impact agenda is designed topropel us forward. It stays true to HP’s values, supports
the United Nations Sustainable Development Goals, and“We are united by ourambition to create technologythat inspires human progress.”prioritizes efforts where our technology, talent,and ecosystem can have the greatest impact.
Over the next decade, HP will stand for a new era ofprogress – where climate change is reversed, humanrights are universally protected, and digital equity
democratizes opportunity for all.
Climate Action

We will drive toward a net zero carbon, fully
regenerative economy while engineering the industry’s
most sustainable portfolio of products and solutions.
We plan to achieve net zero greenhouse gas emissions
across the HP value chain by 2040, with a 50% reduction by
the end of this decade. We pledge to reach 75% circularity
for products and packaging by 2030. And we are committed
to maintaining zero deforestation for HP paper and paperbased packaging and counteracting deforestation for nonHP paper used in our products and print services.
Human Rights

We will create a powerful culture of diversity, equity
and inclusion while advancing human rights, social justice,and racial and gender equality across our ecosystem.
By 2030, we’re committed to achieving 50/50 genderequality in HP leadership and making sure that women
represent greater than 30% of our workforce in technicaland engineering roles. Across our company, we intend
to meet or exceed labor market representation for
racial and ethnic minorities. And we aim to reach one
million workers through worker empowerment
programs throughout our supply chain.
Digital Equity

As digital technology transforms seemingly every
aspect of our lives, there’s a very real danger of more andmore people getting left behind. We cannot allow that tohappen, and HP will work to break down the digital dividethat prevents too many from accessing the education,jobs, and healthcare they need to thrive.

Our goal is to accelerate digital equity for 150 million
people by 2030. As part of these efforts, we’re launching
the HP Partnership and Technology for Humanity (PATH)
accelerator program, focused on paving the way toward
digital equity and inclusion in underserved communities
around the world.
Simply put, the aggressive actions we’re taking on
climate, human rights, and digital equity are the rightthings to do. And for anyone who still buys into the false
belief that this work comes at the expense of profit,
consider this: our Sustainable Impact agenda helped
win more than $1 billion in sales in 2020, the second
consecutive year we’ve surpassed this milestone.
The actions we’re taking to address some of society’s
greatest challenges will strengthen our communities while
spurring innovation and growth across our business.
But it’s going to take a lot of hard work and investment.
It will demand collaboration across the public and private
sectors. And above all else, it will require us to believe that
we can rise to this moment in ways that truly change theworld for the better.
One of our founders, Dave Packard, said it best:“The betterment of society is not a job to be leftto a few. It’s a responsibility to be shared by all.”Ultimately, that’s what motivates our more than 50,000
employees across HP. We are united by our ambition tocreate technology that inspires human progress. And wewill hold ourselves accountable for achieving the goals
we have set. That is, and always will be, the HP Way.
Saludos,

Enrique Lores
President and CEO

05 COVID-19 Response
06 Recognition
07 Accountability
08 2030 Vision

CONTENTS

09 Sustainable Impact Strategy
10 2030 Goals

Human Rights

Climate Action

Digital Equity

12

19

26

14 Empowered Workers

21 Carbon Emissions

28 Education

15 Culture of Inclusion

22 Circularity

29 Healthcare

25 Forests

30 Local Impact

and Belonging

16 Racial & Gender Equality
17 Human Capital
18 Employee Engagement

33 Goals and Progress
35 Transparency and Reporting
36 Forward-looking Statements
37 Endnotes

FOR ADDITIONAL DETAIL, DOWNLOAD THE HP 2020 SUSTAINABLE
IMPACT REPORT AND HP 2020 HUMAN RIGHTS UPDATE.

RESP O N D I N G TO

A Global Pandemic• Mandatory work from home wherever possible• Enhanced on-site safety protocols• HP Spirit and Well Beyond program for physical/
mental health support and balance• Continuity pay for hourly employees and certain
contingent workers for a select period of time
• Technology, ergonomics support for remote work
• Short-term incentives and cybersecurity
support for partners• Extended warranties• 24/7 concierge service• Leveraged global supply chain and worked
with suppliers to minimize disruptions• Published HP Response to COVID-19
Guide for Customers and Partners

Caring for our
employees
and business
partners

Mobilizing ourtechnology

Delivering
for ourcustomers

Helping
impactedcommunities• Designed and produced 3D-printed essential
parts for medical responders and hospitals, with
global digital manufacturing partner network• Mobilized print service provider network
to support public health• Donated HP bioprinters for treatment
and vaccine research• HP Turn to Learn printed leaning
content to bridge digital divide• HP Refresh for crowdsourced computer donations• HP Online Teaching Assistant for educators• HP Print, Play & Learn free printablelearning content• Increased HP LIFE outreach for remote skill building• Corporate, HP Foundation, and employee
giving and product donations

By the Numbers$13M+
in corporate
product giving

READ MORE ABOUTHP’S COVID-19 RESPONSE.

$3M
in HP Foundation
grants4M+

15+

critical COVID containment
parts 3D printed
by HP and partners

new 3D printing
applications
developed

5

SUSTAINABLE IM PACT

Recognized as one of the world’s
most sustainable companies

A Business
Imperative$1B+

New sales where sustainability
was a known consideration,
second consecutive year1

53K

Employees empowered to set
Sustainable Impact goals as partof annual goal-setting process50%

HP aims to enroll 50% of its HP
Amplify partners in the voluntary
Amplify Impact program by 2025

“World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC.

6

ACCOUN TA B I L I T Y A ND T R ANS PARE NC Y

20 Years ofReporting

HP released its first Social and Environmental Responsibility Reportin 2001, as Hewlett-Packard Company. We have continued to reportannually, raising the bar on disclosure for ourselves and the industry.
Transparency and accountability are critical to achieving the vision of
the UN Sustainable Development Goals. We support the move toward
more consistent, comparable, and reliable information on corporate
activities related to climate change, and mandated, externally assured
reporting of Scope 1, 2, and 3 emissions.

T R AN SPARENCYMILESTON E S:
RELEASED FIRST HP Social and Environmental Responsibility

Report (2001)
ONE OF THE FIRST COMPANIES to commit to the World Economic Forum’s

Global Greenhouse Gas Register (2003)
FIRST IT COMPANY to release the GHG emissions associated with

its products manufacturing (2007)
FIRST MAJOR IT COMPANY to release a list of top suppliers (2008)
FIRST IT COMPANY to publish its supply chain smelter list and tohave the smelter identification process be independently
reviewed (2013)

FIRST GLOBAL IT COMPANY to publish its full carbon footprint (2013)
AMONG THE FIRST to publish its complete water footprint (2014)
FIRST IN THE INDUSTRY to publish the names and locations of its recycling

vendors’ sites (2017)
PUBLISHED OUR FIRST Human Rights Report (2020)
ALIGNED OUR REPORTING with the recommendations of the

Task Force on Climate-related Financial Disclosures (2021)
ADOPTED World Economic Forum International Business Council’s
Stakeholder Capitalism framework (2021)
7

Our 2030 Vision
We intend to become theworld’s most sustainable andjust technology company.

SU STA I N A B L E I M PAC T

Our Strategy

Carbonemissions

We have created an ambitious agenda, rooted
in science and aligned to the UN Sustainable
Development Goals, that connects HP to the mostdefining and urgent issues of our time where
we can have the greatest impact as a brand:
Climate Action, Human Rights, and Digital Equity.

Empoweredworkers

PL ANET

Education
Culture ofinclusion &belonging

Circularity

Forests

We prioritize efforts where HP’s technology,
talent, and platform can do the mostgood, and we support a culture shiftthat fully integrates Sustainable Impact
and purpose throughout every aspectof our business and ecosystem.

Social justice,
racial & gender
equityP EO P LE

Healthcare

Economicopportunity

COM M U N I T Y

Climate Action

Human Rights

Digital Equity

Drive toward a net zero carbon, fully regenerative
economy while engineering the industry’s mostsustainable portfolio of products and solutions.

Create a powerful culture of diversity, equity,and inclusion. Advance human rights, social
justice, and racial and gender equality across our
ecosystem, raising the bar for all.

Lead in activating and innovating holistic solutions
that break down the digital divide that prevents
many from accessing the education, jobs andhealthcare needed to thrive. Drive digital inclusion
to transform lives and communities.

9SU STA I N A B L E I M PAC T

Our Roadmap
We are holding ourselves accountableby striving for some of the mostcomprehensive goals in our industry.

BY 2040
BY 2030

Climate Action• Achieve net zero GHG emissions
across HP value chain

Climate Action

BY 2 0 2 5• Achieve carbon neutrality with Supplies business• Reduce HP absolute value chain GHG emissions 50%3
• Reach 75% circularity for products and packaging4• Maintain zero deforestation for HP paper
and paper-based packaging5• Counteract deforestation for non-HP paper
used in our products and print services6

Human Rights• Achieve 50/50 gender equality in HP leadership7• Achieve greater than 30 percent technicalwomen and women in engineering• Meet or exceed labor market representation
for racial/ethnic minorities in the U.S.
• Maintain higher than 90% rating on internal inclusionindex for all employee demographics annually8• Be universally ranked as employer of choice forunderrepresented groups in the technology industry• Reach one million workers through worker
empowerment programs• Assure respect for labor-related human rights9
for 100% of our key contracted manufacturing
suppliers and higher risk next-tier suppliers

Climate Action• Reach carbon neutrality and zerowaste in HP operations2• 100% renewable electricity
in global operations

Digital Equity• Enable better learning outcomesfor 100 million people

Digital Equity• Accelerate digital equity for 150 million people

SEE FULL LIST OF PREVIOUSLY SET GOALS AND 2020 PROGRESS.
10

HP stands for
A new era of opportunity—
where climate change isreversed, human rights areuniversally protected, anddigital equity democratizes
opportunity for all.

HUMAN RIGHTSHUMAN RIGHTSS U S TA I N A B L E I M PA C T 2 0 2 0

We believe in creating an inclusive,
equitable, and empowering culture forour employees and a platform for humanrights that extends beyond HP.
The HP Racial Equality and Social Justice
Task Force helps us identify and execute on
the biggest opportunities we have as a company
to advance sustainable impact in racial equality.
We are committed to protecting the privacy andpersonal information of our employees andcustomers. See our Privacy website for more detail.

2030 Vision
H UM AN RIG H T S

Create a powerfulculture of diversity,
equity, and inclusion.
Advance human rights,
social justice, and racial
and gender equality
across our ecosystem,
raising the bar for all.

Our strengthened Human Rights Policy advances
our commitment to upholding human rights,
engaging with rightsholders, and embedding
our approach throughout our business andour value chain.
HP respects human rights as expressed in standards fromthe following organizations :READ MORE IN THE HP 2020
HUMAN RIGHTS UPDATE.

13HUMAN RIGHTSEMPOWERED WORKERS

Driving impact
through our
supply chain
Through our comprehensive social and environmental
responsibility programs, we aim to ensure that all workers
who help to bring our products to market are treated with
dignity and respect, and that our suppliers are our partners
in creating a more sustainable future for all.

In 202046,00095%

supplier factory
workers participatedin five programsof suppliers
representing HP’s
total production
supplier spend havegone through a socialand environmental
assessment

13%
increase inparticipation in
HP’s supply chain
sustainability
programs, compared
to 2015

In 201910

READ MORE ABOUT OUR APPROACH
TO A SUSTAINABLE SUPPLY CHAIN.

14

39%

92%

of first-tier production
suppliers reported
science-based
climate targetsof suppliers, byspend, had set water
management goals
by end of year

94%

78%

of first-tier production
suppliers, by spend,reported having GHG
emissions reductionrelated goalsof first-tierproduction suppliers,
by spend, using
renewable energy

HUMAN RIGHTSI N C L U S I O N A N D B E LO N G I N G

Fostering inclusion
in and through ourbusiness
We aim to be the leading brand for racial equity and social
justice in the technology industry, embedding diversity, equity,and inclusion into everything we do.
Inclusive design By designing for a range of access needs,
HP is helping to ensure that the benefits of our innovativetechnology empower people worldwide.
In 2020, we set ambitious new goals to
DOUBLE THE NUMBER of Black/African American HP executives(VP level and above) in the U.S. by 2025, starting with 2020
as our baseline.
DOUBLE Black/African American technical representation in

the U.S. by 2025, starting with 2020 as our baseline.
We intend to drive diversity in our supply chain
with goals for our U.S.-based services suppliers
10% OF HP SUPPLIER DIVERSITY SPEND in the U.S. to be withBlack/African American suppliers by 2022.
10% OF HP SUPPLIER ACCOUNT MANAGERS to be Black/African

American by 2022.

15

HUMAN RIGHTSJUSTICE AND EQUALITY

Accelerating equality
in technology
HP embraces the power of diversity to fuel innovation. We have one of themost diverse board of directors of any U.S. technology company, and HP is
one of the top technology companies for women in executive positions.

Here’s a snapshot of HP demographics11

PAY EQUITY We believe people should be paid for what they do andhow they do it, regardless of their gender, race, or other personal
characteristics.

2020

2019

2018

WOME N AT HP
25%

32%

22%

29%

57%

23%

31%

22%

28%

55%

31%

31%

22%

27%

55%

of executives reporting
directly to CEO

at director levelor abovein IT andengineeringin sales roles(all levels)in legal, finance, HR, marketing, and communications
roles (on average)

BOARD O F DI R EC TO RS
Women

NE W H IR E S

45%

Women

42%

36%

45%

40%

Minorities
45%

Minorities

58%

38%

55%

40%

SUPPLY
CHAIN$1B
The overall economic impact fromHP’s supplier diversity program.
(up 43% from 2019)12
16

HUMAN RIGHTSH U M A N C A P I TA L

Investing in
our talent
EMPLOYEE DEVELOPMENT Human capital development

underpins our efforts to reinvent and regenerate HP,
creating the best place for employees to grow and develop.
Our employees’ talent, diversity, and drive fuels HP, andwe invest in their career growth. We are passionate about
supporting an inclusive culture and practicing a growthmindset to unlock business innovation and opportunities.

41% of job

vacancies filled byinternal employees

98% employees
In 2020

99% of eligible employees received
multidimensional and objectivebased performance evaluations

participated in learning anddevelopment activities

69% of senior

executive roles filled
by internal leaders

85% of employees believe theyreceive feedback throughout
the year that allows them toimprove their performance13

17

HUMAN RIGHTSE M P LO Y E E E N G A G E M E N T

Employee experience
Listening and communication are at the heart of ourapproach as we continue to develop our people, strengthen
our culture, and shape the employee experience.
In 2020, 96% of employees participated in the annual
Voice Insight Action survey

95%

88%

92%

83%

believe that HP
values diversity

believe HP is socially andenvironmentally responsible14

say they can bethemselves at work

agree HP actively supported
their learning and development

18

CLIMATE ACTION

CLIMATE ACTIONS U S TA I N A B L E I M PA C T 2 0 2 0

We have set some of the mostaggressive and comprehensive climate
goals in the technology industry.
Climate change is a global threat that isdisproportionately felt by those who aremost vulnerable and least responsible forits causes. The science is clear and theneed to act is more urgent than ever. The
decisions we make as a society during thiscritical decade will impact our trajectorythroughout the 21st century and beyond.

2030 Vision
CL IM AT E ACT ION

Drive toward a net
zero carbon, fully
regenerative economy
while engineering
the industry’s mostsustainable portfolio of
products and solutions.

Transforming HP to drive a more efficient,circular, and net zero carbon economy
addresses the imperatives presented byclimate change and is central to our
Sustainable Impact strategy.
In 2020, HP was named to the CDP Climate “A”
list for the 7th time and is the only company
to receive a quadruple “A” score for climate,forest, water, and supplier engagement leader.

LEARN MORE ABOUT
CLIMATE ACTION AT HP.

20

CLIMATE ACTIONCARBON EMISSIONS

Shrinkingour footprint
We are working to reduce climate impacts across our entire value
chain, investing in renewable electricity, setting public and sciencebased greenhouse gas (GHG) emissions reduction goals, andtransparently reporting on our progress. We join partners to drive
broader change, such as by supporting America Is All In and theCenter for Climate and Energy Solutions’ climate action statement.
To better meet the needs of investors and otherstakeholders, this year we added a Task Force on Climaterelated Financial Disclosures index to our report.

2020 CA R BON
FOOT PR IN T
64% Supply chain
35% Products & solutions
1% Operations

TH ROUG H 2 0 2 0
51%

56%

33%

renewable
electricity use inglobal operations

reduction in Scope 1 andScope 2 CO2e emissions fromoperations, compared to 2015

reduction in HP product use
GHG emissions intensity,
compared to 201515

3%

1.38M

reduction in first-tierproduction supplier & producttransportation-related
GHG emissions intensity,
compared to 201516

tonnes of supply
chain CO2e emissions
avoided, since 201017

HP’S CARBON FOOTPRINT IN 2020 equaled 44,890,100

tonnes of CO2e, 4% less than in 2019. A 13%
decrease in GHG emissions associated with productuse more than offset a 5% increase related to
product manufacturing, driven in part by the impact
of COVID-19 on sales of different product lines,
particularly business growth in personal systems.

21

CLIMATE ACTION
CIRCULARITY

Advancing a circular
economyOur vision is to become a fully circular company powered byservice models. We are working to reach 75% circularity18
for products and packaging by 2030. We extend product life
through maintenance, upgrades, repair, and innovative servicebased business models. At end of service, we strive to reuse or
recover all products. We aspire to use 100% renewable energy
and achieve zero waste in manufacturing.
HP HAS BEEN A LEADER in closed-loop plastic recycling for

decades, since the founding of HP’s Planet Partners recycling
program in 1991. Through 2020, we manufactured over 4.9
billion Original HP and Samsung cartridges using a cumulative
125,000 tonnes of recycled plastic, including from recycled
HP cartridges. This has kept 916 million Original HP cartridges,
an estimated 127 million apparel hangers, and 5 billion
postconsumer plastic bottles out of landfills, instead upcycling
these materials for continued use.

85%+

100%

of Original HP ink
cartridges contain
4–75% postconsumer
recycled content.

of Original HP tonercartridges contain 1–75%
postconsumer or postindustrial recycled content.19
22

CLIMATE ACTION
CIRCULARITY

Approach to circularity
1.7 MILLION POUNDS ofocean-bound plastics
sourced for use in
HP products.
200,000 ACRES

of forest to berestored andprotected or moved
into responsible
management.

5.31 MILLION UNITS ofRegenerate
natural systems

Keep products andmaterials in use

Partnering to actively strengthen
the natural systems that sustain
life, with a focus on tackling ocean
plastic pollution and protecting andrestoring global forests.

Designing products for long life,
offering service-based solutions that
improve customer value and decrease
environmental impacts, and recapturing
products and materials at the end ofservice for repair, reuse, and recycling.

We have
shiftedto a system
where we

41% CIRCULAR byweight materials
used in HP products
and packaging thatwere renewable andsustainably sourced
in 2020.20
34,200 TONNES ofrecycled plastic usedin HP products andpackaging (4% of
total materials use).21

Design out waste
and use materials
responsibly
Increasing materials efficiency, using
more recycled content, and replacing
materials of concern.

hardware repaired.
642,300 TONNES

of hardware andsupplies recycled.
1.28 MILLION UNITS of

hardware remarketed
and reused.

1.38 MILLION TONNES

of supply chain CO2eemissions avoided.

Create a net zerocarbon future
Improving product energy efficiency, toreduce customers’ energy consumption
and decrease product use carbon andwater footprints.

33% REDUCTION in
product use GHG
emissions intensity.
51% RENEWABLE
ELECTRICITY used in
global operations.

23

CLIMATE ACTION
CIRCULARITY

Tackling plastic
waste
Since 2016, HP has been working to reduce ocean-boundplastics through our pilot program in Haiti. These efforts
have already diverted more than 60 million plastic bottles
from reaching the waterways and oceans. HP opened a
new $2 million plastic washing line in Haiti in 2020 toproduce clean, high-quality recycled plastic for use in
HP products, including Original HP ink cartridges and thecompany’s most sustainable PC portfolio.
EXTENDING OUR IMPACT , HP joined Project STOP in 2020 tohelp create a circular waste management system in EastJava and income-generation opportunities, including for
those who work in the informal waste sector.
In April 2020, HP partnered with UL on the first evercertification for ocean-bound plastics.

READ MORE ABOUT HP’S PLASTIC STRATEGY AND OUR “WORLD’SFIRST” PRODUCTS MADE WITH OCEAN-BOUND PLASTICS.

24

CLIMATE ACTIONFORESTS

Protecting andrestoring global
forests
Healthy, resilient forests are essential to the future ofHP’s business. In 2019, we launched the HP Sustainable
Forest Collaborative, supporting our strategy to create
a forest positive future for printing. In 2020, Arbor Day
Foundation, Chenming Paper, Domtar, New Leaf Paper,and International Paper joined the HP Sustainable Forests
Collaborative to accelerate efforts on forest restoration.
We have met our zero deforestation goal for
HP brand paper since 2016 and for paperbased product packaging since 2020.22
In 2019, HP pledged $11 million to support WWF’s
efforts to restore part of Brazil’s threatened Atlantic
Forest and improve the management of stateowned and private forest plantations in China—
to ultimately restore, protect, and transition to
responsible management 200,000 acres of forests.
In addition, we joined the World Economic Forum
1t.org project and reported one million trees planted
through initiatives with the Arbor Day Foundation—
including planting a tree for each HP employee.

READ MORE ABOUTHP’S PROGRESS.

25

DIGITAL EQUITYDIGITAL EQUITYS U S TA I N A B L E I M PA C T 2 0 2 0Achieving digital equity is essential
for the exercise of basic humanrights, including access to education,
healthcare, and economic opportunity.
Digital equity means more than just accessto a PC or the Internet. In addition to hardwareand connectivity, digital equity requires accessto quality, relevant content and the digital
literacy to use the technology to its potential.
Through our Partnership and Technology
for Humanity (PATH) initiative, we aspire tohelp pave the way toward a world where
women and girls, communities of colorand marginalized groups, teachers andpractitioners, and people with disabilities
have access to the technology they needto ensure their voices are heard and their
participation is equitable.

LEARN MORE ABOUTDIGITAL EQUITY AT HP.

2030 Vision
DIG ITAL EQUIT Y

Lead in activating andinnovating holistic
solutions that break
down the digital dividethat prevents manyfrom accessing the
education, jobs, andhealthcare needed to
thrive. Drive digital
inclusion to transform
lives and communities.

27

DIGITAL EQUITY
E D U C AT I O N N N

Making global
educationaccessible
Education is a fundamental human rightand a foundation to sustainable development.
HP’s global education programs andtechnology solutions emphasize accessfor people everywhere—with a focus on
educational opportunities for girls, women,
and some of the world’s most vulnerable
and marginalized communities.

50+ million students& adult learners
have benefited from HP’s education programs
and solutions since the beginning of 2015

155,000 new users
reached through HP LIFE in 2020—up 210% from 20195 million students
and teachers
reached through our multi-year partnership with Girl Rising28

DIGITAL EQUITYI E H E A LT H C A R E

Innovating for
better health
From our healthcare portfolio of PC and printing
solutions to personalized 3D-printed prosthetics,
HP innovations focus on meeting specific challenges
in the sector. Our solutions are designed to help
cliniciansimprove patient outcomes, boost efficiency,
and increase access for underserved populations.
ADVANCES IN 3D PRINTING allow transformative

approaches to healthcare and medical devices.
HP technology is being used to create anatomical
models to help plan surgical procedures, highly
customized dental aligner molds, tailored orthotics,
and prosthetics, and a wide range of medical
equipment. Learn more.
HP HAS DECADES OF EXPERIENCE in manipulating fluids

at the microscopic level, which we are applying to thedetection of cancers. A team in our Microfluidics andSystems Technology Lab is working to develop a new
method for isolating rare cancer cells. This technology
has the potential to support personalized therapy anddetection of post-treatment cancer cells. Learn more.

Data courtesy of Rady Children’s Hospital

29

DIGITAL EQUITYLO C A L I M PA C T I

Driving local impact
We embrace our role as a purpose-driven company and global
corporate citizen. We contribute skills, technology, partnerships,
and investments to strengthen the resilience and vitality of our
local communities and connect them to greater economic andsocial opportunity through technology.
In 2020, providing relief and support for those affected by COVID-19
was a primary focus. HP donated $13.86 million in products during
the year, and the HP Foundation contributed $3 million in grants
to support communities impacted by the pandemic: $1 million toprovide critical medical supplies, and $2 million for broader relief.
The HP Foundation also expanded the HP LIFE program to reachstudents and learners around the world who had their educations
interrupted by school closures and a lack of access to technology.

In 202030$17.57M

127,000

10,400in corporate giving(cash contributions
and products)

volunteering hours
contributed by
6,650 employees

volunteer hours during
40 Days of Doing Good,supporting 112 projects$9.88M$2.65Min HP Foundation giving

in employee giving

Photo courtesy of Comp-U-Dopt

DIGITAL EQUITYLO C A L I M PA C T I

Contributing toour communities

Japan

Tunisia

HP employees
volunteered more than
400 hours over threemonths to help create
audio books for children
with limited vision, in
partnership with Disability
Impact Network.

Since 2016, 27,722
Tunisians have completed
230,000 HP LIFE courses
through Mashrou3i, apartnership between the
HP Foundation, Tunisiangovernment, USAID, Italian
Cooperation, and UNIDO,
that has created 4,500 jobs.

Selected highlights from 2020

P HOTO COU RT E SY O F U N I DO

BrazilUnited States

HP LIFE, which offers
opportunities to aspiring
entrepreneurs, saw major
growth in 2020. In Brazil,
7,000 learners joined inJuly alone, demonstrating
a successful outreach that
included free resourcesto small businesses.

HP partnered with
the Global BusinessCoalition for Education
and Comp-U-Dopt toprovide equipment to
students impacted byschool closures. ThroughAugust 2020, we donated$800,000 in technology andfunding to provide accessto education in Chicago,
Dallas, and Houston.
PHOTO COURTESY OF COMP-U-DOPT

Dubai
With Intel, we launched thefirst HP Innovation Garage
at the Dubai Technology
Entrepreneur Campus(DTEC), to help young people
develop skills in technology,
design, and prototyping,and explore career paths
through three learning zones:
Entrepreneur, Virtual Reality,
and STEAM and Robotics.
33,000 educators, students,and others attended virtual
workshops and webinars
hosted in the first four months.

RussiaIndia

TurkeyOur team in Russia
helped a Moscow school
create an HP Learning
Studio that includes new
laptops, VR technology forteaching subjects including
biology and physics, andwalls designed using
HP Latex technology.

HP employee Sumit Tiwary
developed an app thathelps volunteers coordinate
efforts to support selfisolating citizens in
Bangalore. As of February
2021, the volunteers had
assisted 42,000 people
throughout the city.

HP Turkey, in cooperation
with nonprofit ERTEV,
has reached more than
2,000 kids with STEM
learning, including coding,robotics, and 3D skillbuilding, since 2020, with
its HP Maker Bus and HP
Maker Digital Platform.
31

“The pace of change in the world
around us is accelerating, andso must our efforts to create thefuture we want to see.”
Enrique Lores, President and CEO

SU STA I N A B L E I M PAC T

Goals and
Progress
Tracking our progress toward our 2025 goals.

Human Rights Goals

2020 Progress

Develop skills and improve wellbeing of 500,000 factory
workers by 2025, since the beginning of 2015.

312,000 supplier factory workers have participated in programs
since the beginning of 2015.23 Learn more.

Double factory participation24 in our supply chain
sustainability programs by 2025, compared to 2015.

Factory participation increased by 13% compared to 2015.
Learn more.

Maintain greater than 99% completion rate of annual Integrity at HP
training among active HP employees and the Board of Directors.

99.1% of employees, including senior executives, completed
Integrity at HP training, as well as all members of our Board of
Directors.25 Learn more.

Climate Action Goals

2020 Progress

UN SDG

StatusUN SDG

StatusPRODUCTS & SERVICES
Use 30% postconsumer recycled content plastic across HP’s
personal systems and print product portfolio by 2025.26

During 2020, we used 27,490 tonnes of postconsumer recycledcontent plastic in HP personal systems and print products, 11% of
total plastic used. Learn more.

Eliminate 75% of single-use plastic packaging by
2025, compared to 2018.27

Through 2020, we achieved a 19% reduction. Learn more.

Reduce HP product use GHG emissions intensity by
30% by 2025, compared to 2015.28

Through the end of 2020, we achieved a 33% decrease.
Learn more.

Recycle 1.2 million tonnes of hardware and supplies by2025, since the beginning of 2016.

Reached 642,300 tonnes recycled through the end of 2020.
Learn more.

33

Climate Action Goals

2020 Progress

UN SDG

StatusUN SDG

StatusSUPPLY CHAIN
Achieve zero deforestation associated with HP brand paper andpaper-based product packaging by 2020.29

Achieved zero deforestation for 99% of HP brand paper and paperbased product packaging, with the remaining 1% assessed to ensure
reported fiber usage meets HP’s Sustainable Paper and Wood
Policy.30 Learn more.

Reduce first-tier production supplier and product transportation-related
GHG emissions intensity by 10% by 2025, compared to 2015.31

Through December 2019 (the most recent year data is available),
GHG emissions intensity decreased 3%, compared to 2015.
Learn more.

Help suppliers cut 2 million tonnes of carbon dioxide equivalent(CO2e) emissions between 2010 and 2025.32

Through 2020, suppliers avoided 1.38 million tonnes of CO2eemissions. Learn more.

OPERATIONS
Use 100% renewable electricity in our operations by 2025.33

HP’s global operations procured and generated 243,661 MWh ofrenewable electricity and attributes, equivalent to 51% of our global
electricity consumption. Learn more.

Reduce Scope 1 and Scope 2 GHG emissions from global
operations by 60% by 2025, compared to 2015.34

HP’s global operations produced 171,000 tonnes of Scope 1 andScope 2 CO2e emissions, 56% less than our 2015 baseline.
Learn more.

Reduce potable water withdrawal in global operations by 35% by2025, compared to 2015, focusing on high-risk sites.

Potable water withdrawal equaled 2,327,000 cubic meters globally,
27% less than in 2015. Learn more.

Digital Equity Goals

2020 Progress

Enable better learning outcomes for 100 million people by2025, since the beginning of 2015.

More than 50.3 million students and adult learners have benefited
from HP’s education programs and solutions that advancequality learning and digital literacy, and enable better learning
outcomes, since the beginning of 2015. Learn more.

Enroll 1 million HP LIFE users between 2016 and 2025.

370,000 users have enrolled in HP LIFE courses since 2016.
Learn more.

Contribute 1.5 million employee volunteering hours by 2025
(cumulative since the beginning of 2016).

HP employees have contributed 556,000 volunteer hours to local
impact projects through 2020. Learn more.

Contribute $100 million in HP Foundation and employee community
giving35 by 2025 (cumulative since the beginning of 2016).

Giving from the HP Foundation and employees reached$55.12 million through 2020. Learn more.

34

Transparency
and Reporting
HP has reported yearly on its social and environmental
progress since 2001.
We provide in-depth information to stakeholders, including
customers, industry analysts, socially responsible investors,
nongovernmental organizations (NGOs), employees,
sustainability specialists, governments, and others.

TO D ET E R MIN E R E P O RT
CO NTE N TS, W E CO N S ID E R :OUR MATERIALITY assessment.
INTERNAL INPUT from executives and content

experts across HP
EXTERNAL INPUT from stakeholders.
BROADER SUSTAINABILITY CONTEXT and trends.
EXTERNAL STANDARDS and frameworks such as
the Global Reporting Initiative (GRI) Sustainability
Reporting Standards, the United Nations (UN) Global
Compact, the UN Sustainable Development Goals,
the Sustainability Accounting Standards Board
Hardware Sustainability Accounting Standard, theTask Force on Climate-related Financial Disclosures,and the World Economic Forum International
Business Council Stakeholder Capitalism Metrics.
GLOBAL REPORTING TRENDS and best practices.

35

FORWARD -LOOKING
STATEMENTS

THIS DOCUMENT CONTAINS forward-looking

statements based on current expectations
and assumptions that involve risks anduncertainties. If the risks or uncertainties evermaterialize or the assumptions prove incorrect,
the results of HP Inc. and its consolidated
subsidiaries (“HP”) may differ materially fromthose expressed or implied by such forwardlooking statements and assumptions.
All statements other than statements ofhistorical fact are statements that could
be deemed forward-looking statements,
including, but not limited to, any statements
regarding the potential impact of the COVID-19
pandemic and the actions by governments,
businesses and individuals in response to
the situation; projections of net revenue,
margins, expenses, effective tax rates, net
earnings, net earnings per share, cash flows,
benefit plan funding, deferred taxes, share
repurchases, foreign currency exchange rates
or other financial items; any projections of
the amount, timing or impact of cost savingsor restructuring and other charges, planned
structural cost reductions and productivity
initiatives; any statements of the plans,
strategies and objectives of management for
future operations, including, but not limited
to, our business model and transformation,
our sustainability goals, our go-to-market
strategy, the execution of restructuring plans
and any resulting cost savings, net revenue or
profitability improvements or other financial
impacts; any statements concerning the
expected development, performance, market
share or competitive performance relating to
products or services; any statements regarding
current or future macroeconomic trends orevents and the impact of those trends andevents on HP and its financial performance; anystatements regarding pending investigations,claims or disputes; any statements of
expectation or belief, including with respect tothe timing and expected benefits of acquisitions
and other business combination andinvestment transactions; and any statements ofassumptions underlying any of the foregoing.
Forward-looking statements can also generally
be identified by words such as “future,”“anticipates,” “believes,” “estimates,” “expects,”“intends,” “plans,” “predicts,” “projects,” “will,”“would,” “could,” “can,” “may,” and similar terms.
Risks, uncertainties and assumptions include
factors relating to the effects of the COVID-19
pandemic and the actions by governments,
businesses and individuals in response to thesituation, the effects of which may give rise toor amplify the risks associated with many ofthese factors listed here; HP’s ability to executeon its strategic plan, including the previously
announced initiatives, business model changes
and transformation; execution of planned
structural cost reductions and productivity
initiatives; HP’s ability to complete any
contemplated share repurchases, other capital
return programs or other strategic transactions;the need to address the many challenges facing
HP’s businesses; the competitive pressures
faced by HP’s businesses; risks associated withexecuting HP’s strategy and business modelchanges and transformation; successfully
innovating, developing and executing HP’s
go-to-market strategy, including online,
omnichannel and contractual sales, in an
evolving distribution and reseller landscape;the development and transition of new products
and services and the enhancement of existingproducts and services to meet customer needs
and respond to emerging technological trends;
successfully competing and maintaining thevalue proposition of HP’s products, including
supplies; the need to manage third-party
suppliers, manage HP’s global, multi-tierdistribution network, limit potential misuseof pricing programs by HP’s channel partners,
adapt to new or changing marketplaces andeffectively deliver HP’s services; challenges toHP’s ability to accurately forecast inventories,
demand and pricing, which may be due to HP’s
multi-tiered channel, sales of HP’s products tounauthorized resellers or unauthorized resaleof HP’s products; integration and other risks
associated with business combination andinvestment transactions; the results of therestructuring plans, including estimates andassumptions related to the cost (including any
possible disruption of HP’s business) and theanticipated benefits of the restructuring plans;
the protection of HP’s intellectual property
assets, including intellectual property licensed
from third parties; the hiring and retention of
key employees; the impact of macroeconomic
and geopolitical trends and events; risks
associated with HP’s international operations;the execution and performance of contracts
by HP and its suppliers, customers, clientsand partners; disruptions in operations fromsystem security risks, data protection breaches,cyberattacks, extreme weather conditions,medical epidemics or pandemics such as the
COVID-19 pandemic, and other natural ormanmade disasters or catastrophic events;
the impact of changes to federal, state, local
and foreign laws and regulations, including

environmental regulations and tax laws;
potential impacts, liabilities and costs frompending or potential investigations, claims anddisputes; and other risks that are describedherein and in HP’s Annual Report on Form 10-K
for the fiscal year ended October 31, 2020
and that are otherwise described or updated
from time to time in HP’s other filings with the
Securities and Exchange Commission.
As in prior periods, the financial information
set forth in this document, including any taxrelated items, reflects estimates based on
information available at the time of preparationof this document. While HP believes theseestimates to be reasonable, these amounts
could differ materially from reported amounts
in HP’s Quarterly Reports on Form 10-Q for
the fiscal quarter ended July 31, 2021, Annual
Report on Form 10-K for the fiscal year ended
October 31, 2021, and HP’s other filings with
the Securities and Exchange Commission. The
forward-looking statements in this document
are made as of the date of this document and
HP assumes no obligation and does not intend
to update these forward-looking statements.
HP’s Investor Relations website at investor.
hp.com contains a significant amount of
information about HP, including financial andother information for investors. HP encourages
investors to visit its website from time to time,
as information is updated, and new informationis posted. The content of HP’s website is notincorporated by reference into this document
or in any other report or document HP files with
the SEC, and any references to HP’s website areintended to be inactive textual references only.

36

ENDNOTES

1  In 2020, we tracked $1.1 billion in
new sales (total contract value) in whichsustainability criteria were a known
consideration and were supported actively
by HP’s Sustainability and Complianceorganization and Commercial Organization.
2  Zero waste operations: eliminate

7   “Leadership” is defined as director leveland up at HP. We expect that gender
identity will remain a key topic in many
parts of the world. In the future, HP may
take in account of more data and those
who identify as female will be counted
towards the 50/50 gender equality goal.
8  Annually, HP employees fill out anon-hazardous waste to landfill in all
HP direct operations by 2025. Includes
all HP owned and managed sites
worldwide. Zero waste is defined by the
UL or TRUE certification standard.

survey called Voice Insight Action(VIA) to help us understand overall
employee engagement including theirsense of belonging in the company.

3  Absolute reduction of Scope 1, 2, and 3

9  Labor-related human rights are defined

GHG emission compared to 2019. Excludes
non-HP paper consumed during product use.
4  Percentage of HP’s total annual productand packaging content, by weight, that will
come from recycled and renewable materials
and reused products and parts by 2030.
5  HP brand paper and paper-based productpackaging are derived from certified
and recycled sources, with a preference
for Forest Stewardship Council® (FSC®)
certification. Packaging is the box that comeswith the product and all paper (including
packaging and materials) inside the box.
6  Fiber by weight will be 1) certified torigorous third-party standards, 2) recycledor 3) balanced by forest restoration,
protection, and other initiatives throughHP’s Forest Positive Framework. Paper
does not include fiber-based substrates
for HP industrial presses not listed in HP
Media Solutions Locator catalogues.

as modern slavery, working hours, pay andsafety. Assure based on key performance
metrics based on evidence and analysis
of published disclosures, mandated datasubmittals, certifications, audits, etc.
10  Most recent year that data is available
11  Board of Directors data for 2020 are

as of the conclusion of the 2021 annual
meeting of stockholders on April 13, 2021.
Board of Directors data for 2019 are asof November 1, 2019. Board of Directors
data for 2018 are as of January 31, 2019.
Other data are as of October 31 of the year
noted. Employee data refers to regularfull-time and part-time employees.

12  Goods and services produced by HP’s

diverse suppliers and their supply chains

13  Data from 2020 Voice Insight

Action (VIA) Survey

14  Data refers to the percentage of

HP 2020 Quick Clicks employee survey
respondents who strongly agreed
or agreed with the statement.

15  Product use GHG emissions intensity

describes the performance of our portfolio,
taking into account changes to product mix
and business growth. HP product use GHG
emissions intensity measures per unit GHG
emissions during anticipated product lifetime
use. These values are then weighted bycontribution of personal systems and printing
products to overall revenue in the current
year. These emissions represent more than
99% of HP product units shipped each year,
including notebooks, tablets, desktops,
mobile computing devices, workstations,displays, and digital signage; HP inkjet,
LaserJet, DesignJet, Indigo, Scitex, and Jet
Fusion 3D printers; and scanners. Although
HP updated its calculation methodology in2020 for printing-related product use phase
GHG emissions, we continue to calculate
this metric using the original methodology,
for comparability with past years.

16  Intensity is calculated as the portionof first-tier production and producttransportation suppliers’ reported GHG
emissions attributable to HP divided by HP’sannual revenue. This method normalizes
performance based on business productivity.
Intensity is reported as a three-year
rolling average to decrease the impact
of variance year over year and highlight
longer-term trends. Production supplier GHG
emissions include Scope 1 and Scope 2.

17  This continues a goal from before theseparation of Hewlett-Packard Company
on November 1, 2015, extending
the goal to 2025. Includes data fromsuppliers associated with HP Inc. and
HP Inc. pre-separation business units.

18  Percentage of HP’s total annual productand packaging content, by weight, that will
come from recycled and renewable materials
and reused products and parts by 2030.

19  100% of Original HP Toner Cartridges

contain between 1–75% postconsumer
or post-industrial recycled content. Does
not include toner bottles. See hp.com/go/TonerRecycledContent for list. More than 85%
of Original HP Ink Cartridges contain between
4-75% recycled plastic. Does not include ink
bottles and other products not listed. See
hp.com/go/InkRecycledContent for list.

20  Sum of weight based on recycled content

plastic used in HP products and packaging,recycled fiber in HP brand paper andpackaging, and certified sustainably managed
fiber in HP brand paper and packaging.

21  Recycled content plastic in HP

products is postconsumer. Recycledcontent plastic in HP packaging is a mixof pre-consumer and postconsumer.

22   More than 98% of fiber is recycled

or certified with remaining amount incorrective action status or exempt.

37

ENDNOTES

23  Progress through 2020 includes 77,800

factory workers in 2015, 45,700 in 2016,
119,900 in 2017, 12,000 in 2018, 11,000
in 2019, and 46,000 in 2020. Prior to2020, data included production supplier
workers only. In 2020, we expanded thescope of our program to also include
nonproduction supplier workers andworkers at HP-controlled manufacturing
facilities. Total does not equal sum ofdata for each year due to rounding.

24  This data does not include participation

in Responsible Business Alliance audits.
“Participation in our supply chain
sustainability programs” is quantified bythose programs that go beyond audits
to build supplier capabilities to meet
our standards. This includes deep-diveassessment, weekly reporting of labor
metrics, procurement engagement
through our supplier Sustainability
Scorecard, and in-depth coaching andworkshops tailored to supplier risks.

25  Excludes new hires joining HP after

April 1, 2020 (although all new hires
are given 30 days to complete Integrity
at HP New Hire training as part of theirmandatory onboarding process).

26  Recycled content plastic (RCP) as apercentage of total plastic used in all
HP personal systems, printer hardware,and print cartridges shipped during thereporting year. Total volume excludes

brand-licensed products and after-market
hardware accessories. Total RCP includes
postconsumer recycled plastic, closed-loop
plastic, and ocean-bound plastics usedin HP products. Personal systems plastic
is defined by EPEAT® eco-label criteria.
Subject to relevant restrictions on the use
and distribution of materials destined forrecycling and/or recycled feedstocks.
27  Calculated as the percentage of primary

plastic packaging (by weight) reduced perunit shipped. Excludes secondary andtertiary packaging components. Includes
HP personal systems and printer hardware
packaging. Does not include packaging
for the following: Graphics Solutions
hardware other than PageWide XL and
DesignJet printers; 3D printing hardware;
print supplies; refurbished products; andaccessories such as third-party options,drop-in box, and aftermarket options.

28  Product use GHG emissions intensity

describes the performance of our portfolio,
taking into account changes to product mix
and business growth. HP product use GHG
emissions intensity measures per unit GHG
emissions during anticipated product lifetime
use. These values are then weighted bycontribution of personal systems and printing
products to overall revenue in the current
year. These emissions represent more than
99% of HP product units shipped each year,
including notebooks, tablets, desktops,
mobile computing devices, workstations,displays, and digital signage; HP inkjet,
LaserJet, DesignJet, Indigo, Scitex, and Jet
Fusion 3D printers; and scanners. Although
HP updated its calculation methodology in2020 for printing-related product use phase
GHG emissions, we continue to calculate
this metric using the original methodology,
for comparability with past years.
29  All HP brand paper and paper-based

product packaging will be derived fromcertified and recycled sources by 2020,
with a preference for virgin fiber fromcertified sources of the Forest StewardshipCouncil® (FSC®). Packaging is the boxthat comes with the product and all
paper-based materials inside the box.

30  As of December 2020, 99% of HP brand

paper and paper-based product packaging
was derived from certified or recycled
sources. Packaging is the box that comeswith the product and all paper-basedmaterials inside the box. Packaging forcommercial, industrial, and 3D products,
scanners, personal systems accessories,and spare parts are not included.

transportation suppliers’ reported GHG
emissions attributable to HP divided by
HP’s annual revenue.This method normalizes
performance based on business productivity.
Intensity is reported as a three-year
rolling average to decrease the impact
of variance year over year and highlight
longer-term trends. Production supplier GHG
emissions include Scope 1 and Scope 2.
32  This continues a goal from before

the separation of Hewlett-Packard
Company on November 1, 2015, extending
the goal to 2025. Includes data fromsuppliers associated with HP Inc. and HP
Inc. pre-separation business units.

33  Updated from our prior goal to use 60%

renewable electricity in our operations
by 2025 and achieve 100% by 2035.

34  Moving forward, this will be replaced

by a new goal, once validated by the
Science Based Targets initiative, which
supports our broader goal to achievecarbon neutral HP operations by 2025.

35  Includes valuation of employee volunteer

hours, employee donations, HP Foundation
match, and HP Foundation grants.

31  Intensity is calculated as the portionof first-tier production and product38