USER’SGUIDERIDE COMMAND+

! WARNING
Read, understand, and follow all of the instructions and safety
precautions in this manual and on all product labels.
Failure to follow the safety precautions
could result in serious injury or death.

! WARNING
Operating, servicing, and maintaining a passenger vehicle or off-roadvehicle can expose you to chemicals including engine exhaust, carbon
monoxide, phthalates, and lead, which are known to the State of California
to cause cancer and birth defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the engine except asnecessary, service your vehicle in a well-ventilated area and wear gloves
or wash your hands frequently when servicing your vehicle.
For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

For videos and more information
about a safe riding experience withyour Polaris vehicle, scan this QR
Code® with your smartphoneor visit: www.polaris.com/en-us/
safety/User Guide

Unless noted, trademarks are the property of Polaris, Inc.
RIDE COMMAND® is a registered trademark of Polaris, Inc. Recreational
Off-Highway Vehicle Association® and ROHVA® are registered trademarksof the Recreational Off-Highway Vehicle Association. Google Play® is a
registered trademark of Google, LLC. Apple® and App Store® is a registeredtrademark of Apple Inc.
Copyright 2023 Polaris Industries, Inc. All information contained within thispublication is based on the latest product information at the time of
publication. Due to constant improvements in the design and quality of
production components, some minor discrepancies may result between theactual vehicle and the information presented in this publication. Depictions
and/or procedures in this publication are intended for reference use only. No
liability can be accepted for omissions or inaccuracies. Any reprinting orreuse of the depictions and/or procedures contained within, whether whole orin part, is expressly prohibited.
The original instructions for this vehicle are in English. Other languages areprovided as translations of the original instructions.
9941124 R02

WELCOME
Thank you for purchasing a POLARIS vehicle, and welcome to our world-widefamily of POLARIS enthusiasts. Be sure to visit us online at www.polaris.com forthe latest news, new product introductions, upcoming events, career
opportunities and more.
Here at POLARIS we proudly produce an exciting line of utility and recreational
products.
••••

Snowmobiles
SPORTSMAN All-Terrain Vehicles
RANGER utility vehicles
SLINGSHOT three-wheel
motorcycles• RZR sport vehicles• INDIAN motorcycles• POLARIS POWER generators• POLARIS DEFENSE combat
vehicles• Timbersled Snow Bikes

We believe POLARIS sets a standard of excellence for all utility and recreational
vehicles manufactured in the world today. Many years of experience have gone
into the engineering, design, and development of your POLARIS vehicle,
making it the finest machine we’ve ever produced.
For safe and enjoyable operation of your vehicle, be sure to follow the
instructions and recommendations in this Owner’s Manual. Review the safety
DVD that came with your vehicle. POLARIS also recommends that all drivers
take the ROHVA® safety e-course and a ROHVA® hands-on safety training
course. Visit www.rohva.org or call 866-267-2751.
Your manual contains instructions for minor maintenance, but information aboutmajor repairs is outlined in the POLARIS Service Manual and can be performed
by a factory certified Master Service Dealer (MSD) Technician.
Your POLARIS dealer knows your vehicle best and is interested in your totalsatisfaction. Your POLARIS dealership can perform all of your service needs
during, and after, the warranty period.
Please reference the Owner’s Manual for your vehicle for regulatory information.

3

SAFETY SYMBOLS AND SIGNAL WORDS
The following signal words and symbols appear throughout this manual and on
your vehicle. Your safety is involved when these words and symbols are used.
Become familiar with their meanings before reading the manual.
DANGERDANGER indicates a hazardous situation which, if not avoided, WILL result indeath or serious injury.

WARNINGWARNING indicates a hazardous situation which, if not avoided, COULD result
in death or serious injury.

CAUTIONCAUTION indicates a hazardous situation which, if not avoided, COULD resultin minor to moderate injury.
NOTICENOTICE provides key information by clarifying instructions.
IMPORTANTIMPORTANT provides key reminders during disassembly, assembly, andinspection of components.
The Prohibition Safety Sign indicates an action NOT to take inorder to avoid a hazard.

The Mandatory Action Sign indicates an action that NEEDS to
be taken to avoid a hazard.

4

TABLE OF CONTENTS
Introduction . . . . . . . . . . .
Getting Started . . . . . . . . .
Activating RIDE COMMAND+ . . .
RIDE COMMAND+ Features . . . .
RIDE COMMAND+ Plug-In. . . . .
RIDE COMMAND+ Troubleshooting
FAQ . . . . . . . . . . . . . . .

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INTRODUCTIONINTRODUCTIONOVERVIEW
Thank you for joining RIDE COMMAND+, and welcome to the POLARIS App.
This technology gives you access to your vehicle’s custom information alongwith a variety of features via the POLARIS App and in-vehicle display (ifequipped). RIDE COMMAND+ comes standard on select 2023 models, or isavailable with the purchase of an accessory Plug-In. Refer tohttp://ridecommand.polaris.com/ridecommand+ to check vehicle compatibility.
For a safe and enjoyable riding experience, please read your vehicle’s Owner’s
Manual and this RIDE COMMAND+ user guide. If you should need additional
assistance with operation or software updates, please see your POLARIS dealer
or visit polaris.com/ridecommand.
For the latest information about RIDE COMMAND/RIDE COMMAND+, including
software updates, please visit http://ridecommand.polaris.com/ridecommand+.
RIDE COMMAND+ UPDATESRIDE COMMAND+ features Over-the-Air (OTA) update capability. An OTA
update pushes new features, improved functions, and bug fixes to the RIDECOMMAND+ technology, and occurs automatically as the vehicle Plug-In device
is connected to the cellular network. OTA updates occur seamlessly, without theneed to download, refresh, or take any actions to activate an update.
WARNING
Do not enter information while operating your vehicle. Failure to pay attention
to operating your vehicle could result in loss of control, injury, or death. You
assume all risks associated with using this device. Read your user guide.
Always ride with the latest maps and trails data from https://ridecommand.
polaris.com/en-us/update.

DEVICE OPERATING REQUIREMENTS
Mobile device functionality is dependent on the capabilities of your device.
NOTICE
Some mobile devices or operating systems will not work as shown in thismanual.

7

INTRODUCTION

NEAR-FIELD COMMUNICATION (NFC) (IFEQUIPPED)
Some POLARIS vehicles come equipped with a near-field communication (NFC)chip. The NFC chip is embedded in the POLARIS emblem located at the front of
the vehicle and seamlessly connects you to a digital platform of vehicle
information and tools. See your dealer for more information.
IMPORTANTRIDE COMMAND+ Plug-In Device and activation are not required for NFC
functions. Not all devices are equipped with an NFC reader. Additionally, somedevices require third party applications to access NFC content. For questions
regarding the NFC reader on your device, refer to the device’s user manual.
On models equipped with NFC, place your mobile device directly over the
POLARIS logo to do the following:• View vehicle-specificinformation• Access your POLARISGarage• Download and view the
Owner’s Manual• View accessory instructions• Watch how-to videos• Access warranty information• Check for service notifications

RIDE COMMAND WITH NFC
Additional NFC features are available when using the POLARIS App. To accessthese features, do the following:
1. Download the POLARIS App from the Apple App Store® or Google Play®
Store.
2. Create or log in to an existing POLARIS account.
3. From the POLARIS App Home screen, select Add Vehicle.
4. Hold your mobile device to the POLARIS logo on the front of the vehicle to
add the vehicle to your Garage.
5. Confirm information, name your vehicle, and tap Done.

SYSTEM REQUIREMENTS
Refer to device manufacturer’s instructions to verify NFC read capability, and/or
NFC-capable add-ons.
8

GETTING STARTEDGETTING STARTEDThe following sections will guide you through setting up the POLARIS App withyour vehicle and the RIDE COMMAND+ Plug-In device. Before utilizing RIDECOMMAND+ vehicle features, your vehicle must be added to your Garage, andRIDE COMMAND+ must be activated.

DOWNLOADING THE POLARIS APP
Before activating RIDE COMMAND+, you will need to download the POLARISApp from the Apple App Store® or Google Play® Store and create yourpersonalized account.

To download from the Apple App Store®, do the following:
1. On your mobile device, open the Apple App Store®.
2. Search for the POLARIS App.
3. Find the POLARIS App and click the Get button.
4. Confirm installation of the App (if applicable).
5. The POLARIS App will be downloaded to your mobile device.
6. Tap the Open button.
7. Depending on the vehicle, tap Off-Road or Snow.
8. In the left-hand corner, tap the Menu icon.
9. Tap Log In or Sign Up.
• If you already have an account, log in with your credentials and tap Log
In.
• If you need to create an account, enter your email address and password,
then tap Sign Up.

9GETTING STARTEDTo download from the Google Play® Store, do the following:
1. On your mobile device, open the Google Play® Store.
2. Search for the POLARIS App.
3. Tap on the POLARIS App and tap the Install button.
4. Confirm installation of the App (if applicable).
5. The POLARIS App will be downloaded to your mobile device.
6. Tap the Open button.
7. Depending on the vehicle, tap Off-Road or Snow.
8. In the left-hand corner, tap the Menu icon.
9. Tap Log In or Sign Up.
• If you already have an account, log in with your credentials and tap Log
In.
• If you need to create an account, enter your email address and password,
then tap Sign Up.

BEFORE YOU RIDE
Before riding with RIDE COMMAND+, do the following:• Read this and the RIDE COMMAND user guide in their entirety.
• Download the POLARIS App from the Apple App Store® or Google Play®
Store and log in or create your personalized account.
• Familiarize yourself with the features and operations of the POLARIS App
while the vehicle is stationary.
• Check https://www.polaris.com/en-us/owners-manuals/ for the latest updates
to the Owner’s Manual.

10

GETTING STARTEDADD A VEHICLE TO THE GARAGE
If you have not added your vehicle to the POLARIS App, you’ll need to create afree POLARIS account (or log in to an existing account) and add your vehicle toyour Garage before starting the RIDE COMMAND+ activation process.
There is no limit to the number of vehicles in your Garage, and each activatedvehicle can benefit from RIDE COMMAND+ features. However, each individual
RIDE COMMAND+ Plug-In will require its own subscription.

ADD A VEHICLE USING NFC
Model year 2022 and newer vehicles have an NFC chip in the POLARIS badge
at the front of the vehicle. Make sure that NFC is enabled on your phone, andhold the back of your phone against the badge to add your vehicle with NFC.
1. Open the POLARIS App and on the Home page, tap the + above Add a
Vehicle or Connected Device.
• Alternative: tap More in the bottom right-hand corner of the screen, thenselect the Garage tile. Tap the + in the top right-hand corner.
2. Tap the Scan button.
3. On the vehicle, tap the NFC-enabled badge with the mobile device to scan
the vehicle.
4. Confirm information, name your vehicle and tap Add To Garage.

ADD A VEHICLE USING THE VIN
1. Open the POLARIS App and on the Home page, tap the + above Add a
Vehicle or Connected Device.
• Alternative: tap More in the bottom right-hand corner of the screen, thenselect the Garage tile. Tap the + in the top right-hand corner.
2. Tap the Enter VIN button.
3. Enter a custom name for your vehicle (optional) and the VIN.
4. Tap Next.
5. The POLARIS App will verify the VIN and display the vehicle’s information.
Ensure the displayed VIN and vehicle information match your vehicle.
6. Tap Done and the vehicle will be added into the Garage.
Once you have successfully added the vehicle to your Garage, your vehicle
information will populate the page. Then, you can add another vehicle bypressing + or change the vehicle information by selecting the pencil/edit icon in
the upper-right-hand corner of the screen.
Note: Any vehicle can be added to your Garage, however, a valid VIN is requiredfor vehicle-specific features and RIDE COMMAND+ activation.

11

12

ACTIVATING RIDE COMMAND+ACTIVATING RIDE COMMAND+BEFORE ACTIVATING RIDE COMMAND+
Before activating RIDE COMMAND+, ensure the following:• Vehicle with RIDE COMMAND+ installed must be added to your Garage in
the POLARIS App. If you don’t have a vehicle in the Garage, see page 11.
• The activation process needs to be completed within 10 minutes. If it is notcompleted in this time, the process will time-out and will need to be restarted.
• The vehicle is in an open area with limited tree coverage, away fromstructures (especially metal structures), and there is good cellular signal.
• Your mobile device with the POLARIS App installed is within 10 feet (3meters) of the vehicle.
• If your vehicle is electric, it must be unplugged from the charger.
• For gas powered vehicles, it may take up to 2 minutes for the POLARIS App
to confirm the vehicle is off.
If RIDE COMMAND+ activation does not succeed, confirm the steps above,
then refer to the Troubleshooting section at the end of this user guide.

ACTIVATE RIDE COMMAND+
1. Turn on the vehicle.
2. Tap the Activate tile on the POLARISHome screen or open the Garage and tap
RIDE COMMAND+ Activate.
3. Fill in your contact information and tap
Continue.
4. Read through the license agreement, andtap Accept if you agree to the terms.
5. Upon acceptance, you will automaticallybe brought to the activation page.
6. Follow the prompts on the screen.
7. If the vehicle and mobile device arecommunicating properly, you will receive
the following message: RIDE COMMAND+ is active. Tap OK.
Ownership has now been confirmed and
RIDE COMMAND+ features are active.

13

ACTIVATING RIDE COMMAND+TROUBLESHOOTING• If the POLARIS App displays the message “Activation error. Please try again”
or “No GPS location from vehicle,” retry activation. Move the vehicle andmobile device to an open area with good cellular service and limited tree
coverage.
• If you receive a pop-up that says “Confirming Vehicle Location,” first turn thevehicle off and on again. If that doesn’t work, turn the vehicle off, unplug the
Plug-In for 30 minutes, plug it back in and restart the vehicle.
• The activation process needs to be completed within 10 minutes. If it is notcompleted in this time, the process will time-out and will need to be restarted.
• While you can begin the account registration process on the RIDECOMMAND website, the App makes it easier to add your vehicle to your
Garage.

14

RIDE COMMAND+ FEATURES

RIDE COMMAND+ FEATURESVEHICLE HEALTH
Vehicle Health allows you to check the health of your vehicle from anywhere.
Remotely monitor fuel levels, oil change status, battery life and range on electricvehicles and more.

HOW IT WORKS
Connected vehicles will send updates, including ongoing telematics of vehicle
usage, to the POLARIS App via cellular connection to the RIDE COMMAND+
cloud.
Once RIDE COMMAND+ has been activated, your Vehicle Health data will
display on the POLARIS App Home screen.
Tapping on one of the icons will display the Vehicle Health screen. On the
Vehicle Health screen, you will be able to see various other vehicle healthstatistics.
The icons shown are specific to the type of vehicle that has been connected. For
example, if you connected an electric vehicle, the Vehicle Health screen would
display range and charge information.
Each time you open the Vehicle Health page, vehicle information is updated. If
you need to manually update vehicle information, tap the timestamp on the
Home page or navigate to the Vehicle Health page and use your finger to pull
down on the screen and release. The POLARIS App will update with the latest
vehicle information.

15

RIDE COMMAND+ FEATURESISSUE DIAGNOSTICS
If something does go wrong, Issue Diagnostics gives specific information on
issues with your vehicle. Enjoy extra peace of mind knowing your vehicle ismonitoring its needs and updating with new information.

HOW IT WORKS
If there is an issue detected with yourvehicle while powered on, a notification
will be sent to your mobile device andemail with the DTC (Diagnostic TroubleCode).
When you receive a notification on yourmobile device, tap the notification andyou will be brought to the Diagnostic
Code page in the POLARIS App.
On this page, all active DTCs will be
displayed. You can tap on the
notification to get more information on
the code and what action may need tobe taken.
The Diagnostic Code page can befound through the Garage and from the
POLARIS App Home page or Vehicle
Health page. The Diagnostic Code pagecan only be accessed when there is anactive DTC.

16

RIDE COMMAND+ FEATURESVEHICLE LOCATOR
IMPORTANT
If your vehicle is stolen, it is important to call local law enforcement as soon as
you’re aware of the theft. You should also notify local law enforcement that you
have the ability to track your vehicle.
Pinpoint where any vehicle you own is both on or off your property. The Vehicle
Locator gives you the peace of mind that your vehicle is right where you left it
and ready to go.

HOW IT WORKS
Live Vehicle Location is available via the
POLARIS App or RIDE COMMAND+ websitewhen the vehicle is powered on and running.
Your vehicle stores and reports its last known
location where the vehicle was last powered
off, and will push location information to yourdevice once every 24 hours.
To locate your vehicle, open the map and tap
the vehicle icon in the bottom left corner todisplay your vehicle’s location. The current
address of the vehicle will display. If no
address is available, the latitude andlongitude coordinates will display.

17

RIDE COMMAND+ FEATURESGROUP RIDE+
Group Ride+ allows you to join a Group Ride without having to tether your phoneand connect to a V2V ride without a V2V antenna. When riding with others, aGroup Ride+ can be created to share messages and location. When sharing
your location, you can opt to have your location tracked through the vehicle or
your phone.
Create a Group Ride
1. On the Home screen, tap theMore tile in the right-hand corner.
2. Tap the Group Ride tile.
3. At the bottom of the screen, tap
the Create Group button.
4. Enter in the Group Name and turnon/off group visibility and 4digit
passcode.
5. Click Create in the top rightcorner.
Join a Group Ride
1. On the Home screen, tap theMore tile in the right-hand corner.
2. Tap the Group Ride tile.
3. You’ll find groups within 5 miles
and groups you have joined
previously.
4. Tap on the group you’d like to join.
5. In the top right corner of thescreen, tap Join.

Group Ride Properties
•
•
•
•
•

Leave: Tap Leave to be removed from the current group.
Messaging: Chat with other riders in the group.
Location: A map that displays other rider’s locations.
Share: Enables you to share the group with other riders.
Not Sharing Location: Lists riders in the group that are not sharing theircurrent location.

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RIDE COMMAND+ FEATURES

POST RIDE REPORT
Once you’ve completed a ride, thePOLARIS App will create a post ride
report.
1. To view the report, tap the Rides tileat the bottom of the screen.
2. Your most recent rides will display.
Tap on the ride you’d like to view.
3. View the ride details.
Post Ride Features• Edit: Change the name, color andmap of your ride.
• 3D Flyover: Tap the 3D Flyoverimage to watch your ride from above.
• Add Photos: Tap the Add Photos
button to add pictures taken during
your ride.
• Share: Tap the Share icon to post to
the community or share through otherchannels.
• Privacy: Make your ride visible toothers or keep it private.
• Details: Displays ride time,
movement, distance, and elevation
changes.

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RIDE COMMAND+ FEATURES

MAINTENANCE REMINDERS
Stay on top of routine needs with maintenance reminders that are specific toyour vehicle. You can plan ahead, avoid unexpected down time and bereassured that you haven't missed anything important before heading out for aride. You can already record maintenance with RIDE COMMAND, but RIDECOMMAND+ notes your mileage to alert you to the upcoming maintenanceinterval and what actions need to be taken to keep your vehicle up to date.

VIEWING MAINTENANCE FOR YOUR VEHICLE
1. On the POLARIS App, tap on the Moremenu in the bottom right corner.
2. Tap on the Garage tile.
3. On the Garage screen, tap on the
Maintenance tab.

20

RIDE COMMAND+ FEATURESUPCOMING SERVICE
Upcoming Service displays what maintenance needs to be performed next on
the vehicle.
1. On the POLARIS App, tap on Upcoming
Service to view service needs.
• Tap on the Upcoming Service
dropdown to view service intervals by
mileage along with recommended
services.
• If the listed maintenance has alreadybeen performed, tap the Mark
Complete button.
• Tap the Dismiss button to clear theselected service interval and move tothe next.

21

RIDE COMMAND+ FEATURES

RECALLS AND BULLETINS
Recalls and Bulletins display when there are active or incomplete Recalls or
Bulletins for your vehicle.
1. Tap on Recalls & Bulletins to view active or incomplete Recalls or Bulletinsand contact your nearest dealer.
Example of a Bulletin notice:

22

Example of a Recall notice:

RIDE COMMAND+ FEATURES

MAINTENANCE SCHEDULE
The Maintenance Schedule displays the current maintenance recommendation
based on vehicle mileage. You are able to create a new Maintenance Log anddetail the service completed.

VIEW THE MAINTENANCE SCHEDULE AND CREATE A
MAINTENANCE LOG
1. Tap on Maintenance Schedule. The POLARIS App will display
recommended maintenance based on the vehicle’s current mileage.
2. To create a Maintenance Log, tap on the Log button.
3. Enter in the Odometer Miles, Engine Hours, Serviced By, and any
notes.
4. Tap on the Save button to mark the service interval as complete and savethe Maintenance Log.

23

RIDE COMMAND+ FEATURES
VIEW MAINTENANCE LOG AND CREATE A MAINTENANCE RECORD
1. Tap on the Maintenance Log. The
POLARIS App displays the previously
created maintenance records.
2. Tap on the Add Record button.
3. Enter in the Odometer Miles, Engine
Hours, Serviced By, any notes, andselect services performed.
4. Tap the Save button to save theMaintenance Record.

24

RIDE COMMAND+ FEATURESCHECK-IN MESSAGESRIDE COMMAND+ Check-In Messages allows the rider to send a Check-In
Message or Help Alert to your designated Safety Contact(s) using the cell
network connectivity of the RIDE COMMAND+ Plug-In and the in-vehicle display
powered by RIDE COMMAND. When a Check-In Message or Help Alert is sent,
it also provides the Safety Contact with current GPS coordinates.
Note: Check-In Messages and Help Alerts can only be sent through thein-vehicle display.

ADD A SAFETY CONTACT
The following steps direct you through creating a Safety Contact from yourmobile device. Alternatively, Safety Contacts can also be added on the RIDECOMMAND+ website.
The Safety Contact can receive communications by cell phone number, email
address or both. Before being able to send a message to the Safety Contact,
they must be verified.
1. Tap on the More tile in the bottom
right-hand corner of the screen.
2. Tap on the Check-In Contacts
tile.
3. Tap the Add Contact button.
4. Enter in the contacts First Name,
Last Name, Mobile Number
and/or Email address.
5. Tap the Request Verification
button.
6. Your contact will receive
communication through their
Mobile Number and/or Emailaddress prompting them toconfirm they are a Safety Contact.
Once you request verification of your
Safety Contact, their information will
be added to the Check-In Contacts
and Messages screen as “Not
Verified”. Once they have verified
their communication, their status willchange to “Verified”.

25

RIDE COMMAND+ FEATURESCUSTOMIZE CHECK-IN MESSAGES
1. Tap on the More tile in the bottom
right-hand corner of the screen.
2. Tap on the Check-In Contacts
tile.
3. Select the message (Help Alert
or Check-In) you would like toedit.
4. Edit the message and tap Done.
If your mobile device and RIDECOMMAND+ Plug-In have good data
connection, changes will be synced
immediately.

26

RIDE COMMAND+ FEATURESSENDING A MESSAGE TO A SAFETY CONTACT
Send a message by pressing the POLARIS logo button beneath the screen or
tapping the POLARIS logo at the top of the display and find the HELP ALERTS
and RIDE COMMAND+ CHECK-IN tiles.
Each communication will include a log of previously sent messages with themessage sent, its status (Sent, Sending or Failed), the date and time it wassent, nearest city, and coordinates.

TROUBLESHOOTING• If a message has a status of “Sending”, it will continue to try and send forone hour. If possible, move to an area that has a clear view of the sky to
improve signal strength.
• Make sure data services are turned on. To do this, navigate to your Privacy
Settings and confirm Vehicle Data Services is on.
• If you receive an error message when adding a contact, ensure that you havechecked the box to agree to the SMS terms and conditions and that themobile number you entered has a country code belonging to the U.S. or
Canada.

27

RIDE COMMAND+ FEATURESLOCATION ALERTS
When Location Alerts are turned on, a notification is sent to your phone whenthe vehicle is moved or bumped, whether the engine is on or off. You canactivate Location Alerts on the 7” Display Powered by RIDE COMMAND (ifequipped) and the POLARIS App.
Once Location Alerts have been turned on, you will receive push notifications
when your vehicle has been bumped or driven more than 100 meters (328 feet)away from its current location. When the vehicle moves, the map on the
POLARIS App will update the path taken to the new location.
Note: In order to turn Locations Alerts on and off, the vehicle must be powered
ON.

LOCATION ALERTS USING THE POLARIS APPTURNING ON LOCATION ALERTS
1. On the POLARIS App Home
screen, tap on the Map tile.
2. Tap the toggle to turn on Location
Alerts.
3. Turn the ignition ON and allow the
RIDE COMMAND+ Plug-In to
power on.
4. The POLARIS App will update themap with your vehicle’s current
location.
TURNING OFF LOCATION ALERTS
1. On the POLARIS App Home
screen, tap on the Map tile.
2. Tap the green toggle to turn off
Location Alerts.
3. Confirm turning off Location
Alerts.

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RIDE COMMAND+ FEATURESLOCATION ALERTS USING THE DISPLAYTURNING ON LOCATION ALERTS USING THE DISPLAY
1. Turn the ignition ON and allow the display and RIDE COMMAND+ Plug-In
to power on.
2. Access the control panel on your display by tapping the POLARIS logo at
the top of the screen or by pressing the POLARIS logo button beneath thescreen.
3. Tap the ALERTS OFF button to turn the alerts on. Once Location Alerts
are on, the button turns green.
TURNING OFF LOCATION ALERTS USING THE DISPLAY
1. Turn the ignition ON and allow the display and RIDE COMMAND+ Plug-In
to power on.
2. Access the control panel on your display by tapping the POLARIS logo at
the top of the screen or by pressing the POLARIS logo button beneath thescreen.
3. Tap the ALERTS ON button to turn the alerts off. Once Location Alerts areoff, the button turns grey.
NOTE
To dismiss a location alert on the display, you will need to input your passcode.
Refer to your Owner’s Manual on how to set up a passcode on your display.

29

RIDE COMMAND+ FEATURES
Example of vehicle movement alert:

Example of vehicle bump alert:

30

RIDE COMMAND+ PLUG-IN

RIDE COMMAND+ PLUG-IN
PLUG-IN LOCATIONThe Plug-In location will vary dependingon the vehicle. The Plug-In may belocated under the seats or under thehood/front rack storage.
The figure to the right is the Plug-In
location for the Ranger XP 1000.

LED INDICATORS
LEDs are used to indicate the status of the GPS and Cellular Connection andwill be useful during connection troubleshooting. Status LEDs will be active after
the Plug-In has been connected and powered up, and the vehicle is powered on.
The LEDs can be found at the front of the Plug-In unit. There will be periodic
Over-the-Air updates to the Plug-In and you will be notified once the update iscomplete via the POLARIS App and email.

31

RIDE COMMAND+ PLUG-IN

GPS LIGHT — FAR LEFT LED
Light OffPlug-In is not currently active.

Blinking Blue or
Green

Plug-In is trying to connect to GPS, but has a poor GPS
connection.

Solid Blue

Plug-In is connected to GPS.

CELLULAR LIGHT — FAR RIGHT LED
Light OffPlug-In is not currently active.

Blinking Blue or
Green

Plug-In is trying to connect to a cellular network, but haspoor connectivity.

Solid Green or
Blue

Plug-In is connected with cellular and able to transmit
data. Green indicates a better connection than blue.

Blinking or SolidRed

Plug-In is experiencing an inability to connect to thecellular network due to an incompatible network.
NOTE

The middle wireless network LED is not relevant to the operation of the RIDECOMMAND+ Plug-In.

32

RIDE COMMAND+ TROUBLESHOOTINGRIDE COMMAND+ TROUBLESHOOTING
Before conducting troubleshooting, ensure the following:••••

The Plug-In is connected to the vehicle.
The jumper connector from the Plug-In to the vehicle is attached.
The Plug-In has been given enough time to boot up (~5 minutes).
The key is in the ignition in ON position.
SYMPTOM

POLARIS App
displays themessage“Activation error.
Please try
again” or, “No
GPS locationfrom vehicle”.

“Confirming
VehicleLocation” step
does notcomplete after 3
minutes.

POSSIBLEREASONLED
STATUS

GPS
connection
is poor

GPS LED:blinking
blue
Cellular
LED: N/A

GPS and
Cellularconnections arepoor

GPS LEDisattempting
to connect

GPS LED:blinking
blue
CellularLED:blinking
blue orgreen

GPS LED:off orblinking
blue
Cellular
LED: solid
blue orgreen

ACTION TO RESOLVE
ISSUERetry Activation. Move thevehicle and mobile device toan open area location withlimited tree coverage andaway from structures(especially metal structures).

1. Turn the vehicle to OFF
position, wait 15 seconds,
turn the key to ON
position and wait 1
minute. Recheck location
status and LED
indicators. Repeat twice.
2. While the key is in ON
position, hold the reset
button for 13 seconds.
Then wait 1 minute.
Recheck the LED status.
3. Unplug the Plug-In for 30
minutes. Plug back in,
wait 2 minutes, key
ignition OFF for 15
seconds, then back ON,
wait 1 minute and retry
activation.
33

RIDE COMMAND+ TROUBLESHOOTINGSYMPTOM

Vehicle Healthdata is not being
updated while
key is in ON
position and the
Plug-In has
been connectedto the vehicle for5+ minutes.

34

POSSIBLEREASONLED
STATUSACTION TO RESOLVEISSUE

GPS LED:any
CellularLED:blinking
blue orgreen

Move to a location with better
cellular coverage to resumedata flow.

GPS LED:any
CellularLED:blinking or
solid redMove to a location with better
cellular coverage to resumedata flow.

Cellularconnectivity
is poor ornotavailable

1. Move to a location with
better cellular coverage.

GPS LED:any
Cellular
LED: solid
blue orgreen

2. Turn the ignition to the
OFF position for 6
minutes.
3. Turn to the ON position
for 5 minutes and recheckstatus.
If this doesn’t work, key OFF
for 1 minute, then disconnect
the device for 1 minute.
Reconnect the device for 1
minute, then key ON for 5
minutes and check thestatus.

RIDE COMMAND+ TROUBLESHOOTINGSYMPTOMPOSSIBLEREASONLED
STATUSACTION TO RESOLVEISSUE
There is no SIM present.
Follow these steps:

Cellular Light
blinking or solid
red.

Vehicle Location
data is not
updating, but
Vehicle Healthdata is. Plug-In
has been on thevehicle for 5+
minutes andvehicle is turned
to ON position.

Plug-In is
experiencing an
inability toconnect tothe cellular
network
due to an
incompatible network

GPS LED:
N/A
Cellular
LED: solidred

1. Turn the key to ignition
OFF position anddisconnect Plug-In.
2. With the Plug-In
disconnected, turn key toignition ON and start thevehicle.
If this does not resolve issue,
contact your dealer.

GPS LED:
N/A
CellularLED:blinking red

There is no signal/very poor
signal or no carrier service ispresent. Move the vehicle
and mobile device to an open
area with limited tree
coverage and away fromstructures (especially metal
structures).

GPSconnection
is notavailable

GPS LED:blinking
blue/red/green
Cellular
LED: solid
blue orgreen

Move to location with better
GPS coverage to resume
location data flow.

CellularConnectivity Issue

GPS LED:blinking
blue/red/green
Cellular
LED: solid
blue orgreen

Move to location with better
GPS coverage to resume
location data flow.

35

RIDE COMMAND+ TROUBLESHOOTINGSYMPTOM

Vehicle Locationand Health Data
are not updating
after Plug-In has
been on thevehicle while thevehicle is in ON
position for 5+
minutes.

36

POSSIBLEREASON

Cellular orGPSconnectivity issue

LED
STATUSACTION TO RESOLVEISSUE

GPS LED:any
CellularLED:blinking
blue orgreen

Move to a location with better
cellular coverage to resumedata flow.

GPS LED:any
CellularLED:blinking or
solid redMove to a location with better
cellular coverage to resumedata flow.

GPS LED:any
Cellular
LED: solid
blue orgreen

Move to a location with better
cellular coverage. Turn theignition to the OFF position
for 6 minutes. Then, turn to
the ON position for 5 minutes
and recheck the status.
If this doesn’t work, key OFF
for 1 minute, then disconnect
the device for 1 minute.
Reconnect the device for 1
minute, then key ON for 5
minutes and check thestatus.

RIDE COMMAND+ TROUBLESHOOTINGSYMPTOMPOSSIBLEREASONLED
STATUSACTION TO RESOLVEISSUE

GPS LED:any
Cellular
LED: any

See the GPS and Cellularconnectivity guidance above.

continued
Vehicle Locationand Health Data
are not updating
after Plug-In has
been on thevehicle while thevehicle is in ON
position for 5+
minutes.

Device notdetectingignition ON

GPS LED:notilluminated
Cellular
LED: notilluminated

1. Turn the vehicle to OFF
position, wait 15 seconds,
turn the key to ON
position and wait 1
minute. Recheck location
status and LED
indicators. Repeat twice.
2. While the key is in ON
position, hold the reset
button for 13 seconds.
Then wait 1 minute.
Recheck the LED status.
3. Unplug the Plug-In for 30
minutes. Plug back in,
wait 2 minutes, key
ignition OFF for 15
seconds, then back ON,
wait 1 minute and retry
activation.

37

RIDE COMMAND+ TROUBLESHOOTINGSYMPTOMPOSSIBLEREASONLED
STATUSACTION TO RESOLVE
ISSUE
1. Turn the key to ignition
OFF position anddisconnect Plug-In.

EPS (Electronic
Power Steering)warning lamp
(in-vehicle
instrument
cluster)
illuminatingwhen Plug-In isconnected tovehicle.

Potential
incompatible Plug-In
device(baud rate)

Warninglamps willbeilluminatedin vehiclegauge
cluster.
GPS LED:
N/A
Cellular
LED: N/A

2. With the Plug-In
disconnected, turn key toignition ON and start thevehicle and see if EPS
fault appears.
If the EPS fault appears, referto the Owner’s Manual for
EPS Warning Lamp details,
and contact your dealer if
repairs are required.
If EPS fault does not appear,
the Plug-In installed on thevehicle is not compatible.
Replace with the correct
Plug-In for the vehicle.
Refer to ridecommand.
polaris.com/ridecommand+for vehicle compatibility andaccessory kit fit.

If you are unable to resolve the issue, reach out to ridecommand.polaris.
com/support or our Customer Support Center via phone at 1 (800) 765-2747 for
RIDE COMMAND/RIDE COMMAND+ questions.

38

FAQ

FAQ
RIDE COMMAND+ FAQ
FEATURES QUESTIONSQuestion

AnswerWhat are Over-the-Air(OTA) updates?

An Over-the-Air (OTA) update pushes new features,
improved functions, and bug fixes to the RIDECOMMAND+ Plug-In, and occurs automatically as
the vehicle is connected to the cellular network. OTA
updates occur seamlessly, without the need todownload, refresh or take any actions to activate an
update for RIDE COMMAND+.

How often does RIDECOMMAND+ refresh
my vehicle’s location?

If the vehicle is turned on or running, it will reportback its current location. If the vehicle is turned off,
RIDE COMMAND+ will report to the app every 24
hours with battery level and location.

How do I mark a
Diagnostic Trouble
Code (DTC) as read?

You can access the list of DTCs for a vehicle under avehicle’s maintenance tab within the mobile and web
garage. You can either mark DTCs as “read” one at atime or select the option to mark all DTCs as read.
Once a DTC is marked as read, the DTC can still beaccessed, but will show up below newer DTCs in thelist and not provide an active DTC experience in theapp and web. New DTCs will always appear as
unread within the app and web at the top of theirrespective lists.

SUBSCRIPTION QUESTIONSQuestion

AnswerWill my RIDECOMMAND+
subscription transfer if
I trade vehicles or get
rid of my vehicle thatuses RIDECOMMAND+?

Yes. The RIDE COMMAND+ subscription lives with
the Plug-In, not the user. If the vehicle is sold with
the Plug-In, RIDE COMMAND+ will run the durationof subscription with the new user and the new user
will later have the opportunity to renew that
subscription or not.

Who can I reach out
to if I need help?

You can reach out to ridecommand.polaris.
com/support or our Customer Support Center via
phone at 1 (800) 765-2747 for RIDECOMMAND/RIDE COMMAND+ questions.
39

FAQ
SOFTWARE QUESTIONSQuestion

AnswerCan I add more than
one vehicle to my
Garage?

Yes, you can add as many vehicles as you want into
your Garage on your account, whether they’re RIDECOMMAND+ or non-RIDE COMMAND+ vehicles, tobenefit from all the POLARIS App has to offer.
However, each individual Plug-In device for RIDECOMMAND+ or factory-installed, RIDE COMMAND+ capable vehicles will require its own subscription.

Can more than one
person get access to
my RIDE COMMAND+ subscription?

No. You can have the POLARIS App downloaded
and logged into your account on multiple devices
and the website at once. However, we recommendthat each person using the app has their own
POLARIS log in. Currently, there can only be one
owner per vehicle for RIDE COMMAND+ purposes.

Will my RIDECOMMAND+ features
work if I do not havecellular connection?

RIDE COMMAND+ is optimized for intermittent
connectivity while on rides. The features needcellular connection in order to communicate with the
RIDE COMMAND cloud, which enables thetechnology to work consistently. Some features may
continue to operate for a brief period while there isno connectivity. Should connectivity be lost, and afeature does not continue to operate, the app andthe web will always show the last reported
information of this feature that was shared.

How long does it taketo activate a RIDECOMMAND+
account?

It may take 10 minutes or more for an Over-the-Air
update to be processed. The activation process may
take 5 minutes or more to complete. During this time
your vehicle is not only activating your account but
checking your vehicle’s software for the most recent
update.

Will my dealer be able
to see diagnostic
codes I receive about
my vehicle?

No. If you receive a diagnostic code, you can tap into
the code, and it will have an explanation of the issue
along with nearby dealer contact information. You
can contact the dealer and provide them with theissue described.

40

FAQ
SOFTWARE QUESTIONS CONTINUED
Question

Answer

If I sell or get rid of myvehicle, will the newowner have access to
my connected vehicle
information?

No. When you sell your vehicle, you can delete yourvehicle from the Garage. This will relinquish you as
the connected owner of the vehicle and the newowner will need to redo the activation process fromthe beginning, including re-registering the vehicle intheir name. New owners can also claim the vehicle
from the previous owner, yet the previous owner will
still receive vehicle notifications if
RIDE COMMAND+ is live.
If you wish to deactivate RIDE COMMAND+, you
can do so within the app or web account settings.
You can keep your vehicle in the Garage to benefit
from the POLARIS App.

What do I do when
the app cannot detect
GPS signal while I am
trying to activate myvehicle?

Locate the indicator lights on the end of the Plug-In
device. If the far-left (GPS status) and far-right(cellular status) lights are on solid, signal isacceptable. If either are flashing, move the vehicle toan area with better GPS/cellular coverage and retry.
If both are on solid, turn the ignition off and wait ≥1minute. Turn the ignition back on and wait ≥1 minute
before re-checking the lights.
If unresolved, turn the ignition off, and hold the reset
button on the end of the Plug-In device for 15
seconds. Release and wait ≥1 minute. Turn theignition back on and wait ≥1 minute before
re-checking the lights. If the issue persists, access
POLARIS.com Help Center or contact POLARIS
Owner Connections at 1-800-POLARIS.

Where can I
download the
POLARIS App?

You can download the app in the Apple App Store®
or Google Play® Store on your mobile device. For
step by step directions, please reference the“Downloading the POLARIS App” section of this user
guide.

Can RIDE
COMMAND+ track
my location andvehicle data evenwhen I do not havecellular connection?

The Plug-In device will track your historical locationsand vehicle health information and upload thoselocations to the RIDE COMMAND cloud as
connectivity is available. If cellular connection is lostfor a long period of time, the earlier data may be lost
to make room for the more recent data on thedevice’s local storage.
41

FAQ
HARDWARE QUESTIONSDo I need the 7”
in-vehicle display touse
RIDE COMMAND+?

No. RIDE COMMAND+ utilizes the Plug-In and acompatible mobile device to provide connected data.
No functionality is added to the 7” display at thistime.

Which Plug-In andInstallation Kit do I
buy for my vehicle?

On the POLARIS Off-Road Vehicle’s website(https://offroad.polaris.com/en-us/), under Parts &Accessories, you can search for your vehicle’s
accessories by VIN. Upon doing so, the appropriate
RIDE COMMAND+ Plug-In and Installation Kit will
be present if your vehicle is capable.

What kind of prep
work should I
complete prior toactivating my vehicle
in the POLARIS App?

1. Create a free account on the POLARIS App or on
the RIDE COMMAND website (ridecommand.
polaris.com).
2. Prep your vehicle by:• Unloading your vehicle• Checking your cellular connection. RIDECOMMAND+ is compatible with most cell phones.
• Moving the vehicle to a location with a strong GPS
signal. An area with strong cellular connection istypically not under or surrounded by any structure(specifically metal structure), is in a location where
cell phones work well, is not underground, etc.

Where can I find my
VIN on my vehicle?

42

On most POLARIS RZR and RANGER vehicles, the
VIN can be found in the left-rear wheel well, stamped
into the frame. On most Sportsman ATVs, the VIN
can be found in a similar location, or in the left-front
wheel well. Refer to your Owner’s Manual for details
on your model.

A
Activate RIDE COMMAND+......... 13
Add a Vehicle to the Garage......... 11

B
Before Activating RIDECOMMAND+........................... 13
Before You Ride ........................ 10

Maintenance Schedule ............... 23

N
Near-Field Communication (NFC) ... 8P
Plug-In Location ........................ 31
Post Ride Report ....................... 19

C
Check-In Messages ................... 25
Copyright Info ............................. 2

D
Device Operating Requirements ..... 7
Downloading the POLARIS App...... 9F
FAQ........................................ 39

GGroup Ride+............................. 18

I

R
Recalls and Bulletins .................. 22
RIDE COMMAND+
Troubleshooting....................... 33

S
Safety Symbols ........................... 4
Signal Words .............................. 4U
Upcoming Service ..................... 21

V
Vehicle Health........................... 15
Vehicle Locator ......................... 17

Issue Diagnostics ...................... 16

W
L

Warning Symbols ........................ 4

LED Indicators .......................... 31
Location Alerts .......................... 28

M
Maintenance Reminders ............. 20
43

For your nearest Polaris dealer,call 1-800-POLARIS (765-2747)
or visit www.polaris.com
Polaris Industries Inc.
2100 Highway 55
Medina, MN 55340

Part No. 9941124 Rev 02
Printed in USA