Wasabi Technologies Customer Agreement
Last Update: August 12, 2021
This Customer Agreement (this “Agreement”) contains the terms and conditions that govern your access toand use of the Wasabi data storage platform (the “Wasabi Service”) and is an agreement between you(“you” or “your”) and Wasabi Technologies LLC (“Wasabi,” “we,” “us,” or “our”). The acceptance by youof this Agreement, and any referenced policies, including the Wasabi Service Level Agreement and Wasabi
Platform Terms of Use and Acceptable Use Policy is required before you can set up a Wasabi account. You
may view and download various documents and policies at www.wasabi.com/legal prior to the registration
process. Additional product terms are found at https://wasabi.com/product-terms/. In the event of any
conflict between the terms and conditions of this Agreement and any exhibit, policy, or product terms, theterms of the applicable exhibit, policy or product terms shall prevail.
CLICKING ON THE “ACCEPT” BUTTON OR CREATING A CUSTOMER ACCOUNT AND
DOWNLOADING, INSTALLING AND/OR USING THE WASABI SERVICE OR ANY
TECHNOLOGY, IDEA, DATA, DATABASES, ALGORITHM OR INFORMATION CONTAINEDTHEREIN (EACH, AS APPLICABLE) OR PROVIDED THEREWITH, ESTABLISHES A BINDING
AGREEMENT BETWEEN YOU AS THE PERSON USING THE SERVICES, EITHER ON BEHALF OFYOURSELF OR ANY THIRD PARTY ENTITY AND WASABI, AND YOU AGREE TO BE BOUND
BY THE TERMS AND CONDITIONS OF THIS AGREEMENT WITH RESPECT TO YOUR USE OF
THE SERVICES.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY AND AUTHORITY
TO ENTER INTO A BINDING AGREEMENT TO ADHERE TO THE TERMS AND CONDITIONS SETFORTH HEREIN, AND THAT THE WASABI SERVICE WILL BE USED ONLY IN ACCORDANCEWITH THIS AGREEMENT AND WITH ALL APPLICABLE LAWS. IF AN INDIVIDUAL IS
REGISTERING OR USING THE WASABI SERVICE ON BEHALF OF AN ENTITY OR
ORGANIZATION, THAT INDIVIDUAL WARRANTS, REPRESENTS, AND COVENANTS
TO WASABI THAT SUCH INDIVIDUAL IS DULY AUTHORIZED TO AGREE TO THISAGREEMENT ON BEHALF OF THE ORGANIZATION AND TO BIND THE ORGANIZATION TO
THEM.
1. Use of the Wasabi Service
1.1 Access. Subject to the terms and conditions of this Agreement, Wasabi hereby grants you and your
Authorized Users (as defined below), for your internal business purposes and for so long as you maintain a
Customer Account (as defined in Section 1.2) in good standing, a non-exclusive, non-transferable, nonsublicensable right to access and use the Wasabi Service (including any customer portals which may also bemade available to you in as part of or through with the Wasabi Service) in accordance with theDocumentation. “Documentation” means the user, technical and admin guides for the Wasabi Service
located at wasabi.com/help/docs (and any successor or related locations designated by Wasabi), as such
Documentation may be updated by Wasabi from time to time.
1.2 Registration of Customer Accounts. (a) You must register an account with us (a “Customer Account”) inorder to use the Wasabi Service. We will use your account information in accordance with our Privacy
Policy (found at https://wasabi.com/legal/privacy-policy/), and you consent to such usage, where “accountinformation” means information about you that you provide to us in connection with the creation oradministration of your Customer Account. For example, account information includes names, usernames,
phone
numbers,
emailpermitted
addresses byandthisbilling
information(b)
Unlessexplicitly
Agreement,
youassociatedwill only withcreateyour
oneCustomer
CustomerAccount.
Account per email
address. You agree to provide accurate and complete information in the creation of your Customer Account,and you acknowledge and agree you will update this information with any changes. You may authorize
others (collectively, “Authorized Users”) to use the Wasabi Service on your behalf. Each Authorized User
will establish or be provided with a username and password. You are responsible for the acts and omissionsof your Authorized Users. Authorized Users may also be required to use other access credentials, such as an
encryption key (collectively, “User Credentials”). We reserve the right to suspend or terminate theCustomer Account, or the access of any Authorized User, for any reason, including if any registration
information is inaccurate, untrue or incomplete, or if you or any of your Authorized Users fail to maintainthe security of any User Credentials.
(c) You and your Authorized Users are responsible for ensuring that User Credentials are kept confidential
and are not disclosed to any third party. You are fully responsible for all activity that occurs under yourWasabi Technologies Customer Agreement

Page 1 of 11

Customer Account using the User Credentials, including any loss or deletion of Your Content (as defined in
Section 1.7 below), regardless of whether the activities are authorized by you or undertaken by you, youremployees or a third party (including your contractors, agents or End Users). Wasabi and its Affiliates are
not responsible for unauthorized access to your Customer Account.
“Affiliate” means any corporation, partnership or other entity now existing or hereafter organized that
directly or indirectly controls, is controlled by or under common control with Wasabi. For purposes of thisdefinition “control” means the direct possession of a majority of the outstanding voting securities of anentity.
(d) You agree to, and will ensure that each Authorized User will, notify us at support@wasabi.com
immediately upon learning of any unauthorized access to a Customer Account or any other suspected
security breach.
1.3 Third-Party Content. Third-Party Content made available by Wasabi through the Wasabi Service, if any,
may be used by you, solely at your option. Third-Party Content solely governed by the separate terms andconditions accompanying such Third-Party Content, which terms and conditions may include separate fees
and charges. “Third Party Content” means content made available to you by any third party on the Wasabi
website or in conjunction with the Wasabi Service.
1.4 Usage Data. To provide billing and administration services, or to investigate fraud, abuse or violationsof this Agreement, we may process usage data related to your Customer Account, such as, by way of
example only, resource identifiers, metadata tags, security and access roles, rules, usage policies,
permissions, usage statistics and analytics (“Usage Data”).
1.5 Limited Wasabi Services. We may offer the Wasabi Service for free in limited circumstances, such as
free trials, or may offer a pre-release version of any Wasabi Service (“Limited Wasabi Service”). The
Limited Wasabi Service requires an active Customer Account and is subject to the time limits that are madeknown to you at the time of order fulfillment, via email or the Documentation. You acknowledge and agree
that you will use the Limited Wasabi Service in compliance with any related Documentation andrestrictions. You acknowledge that your, and your Authorized User’s, use of any Limited Wasabi Service isfor the sole purpose of evaluating and testing the applicable such service and providing feedback to Wasabi.
Further, you agree that any pre-release version of a Wasabi service may be experimental in nature, have notbeen fully tested and may be discontinued at any time with or without notice. We may, in our discretion,
discontinue any Limited Wasabi Service at any time, at which point your access will end and any Your
Content shall be deleted.
1.6 Client Download. The Wasabi Service may require software be installed by you. Subject to the terms
and conditions of this Agreement, and in consideration of the applicable fees paid by you, Wasabi grants toyou a non-exclusive, nontransferable, limited license (without the right to sublicense) to install, execute anduse such software solely: (i) in object code format; (ii) for your internal use, with no right to make such
software available to third parties either by transferring copies thereof or by providing a hosted service; and(iii) in accordance with Documentation and the terms hereof.
1.7 Your Content. “Your Content” means content that you or any Authorized User transfer to us for storage
or hosting by the Wasabi Service in connection with your Customer Account. Your content does not include
your Customer Account information. You will ensure that Your Content will not violate any terms of thisAgreement or referenced Wasabi policies or Documentation, or any applicable law. You are solely
responsible for the development, content, operation, maintenance, and use of Your Content.
You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to Your
Content and Feedback; (b) you have all rights in Your Content and Feedback necessary to grant the rights
contemplated by this Agreement; and (c) none of Your Content use of the Wasabi Service will violate thePlatform Terms of Use and Acceptable Use Policy (found at www.wasabi.com/legal).
2. Wasabi Changes; Support and Maintenance
2.1 To the Wasabi Service. We may change or discontinue any or all of the Wasabi Service or change or
remove functionality of any or all of the Wasabi Service from time to time. We will notify you of any
material change to or discontinuation of the Wasabi Service by posting the revised version on our website
and/or communicating it to you. Any changes to the Wasabi Services will be effective ten (10) days from theWasabi Technologies Customer Agreement

Page 2 of 11

time we post such changes. Your continued use of the Wasabi Services thereafter constitutes youracceptance the changed Wasabi Service.
2.2 To the APIs. We may change or discontinue any APIs for the Wasabi Service from time to time. For any
discontinuation of or material change to an API, we will use commercially reasonable efforts to continue
supporting the previous version of such API for 12 months after the change or discontinuation (except if
doing so (a) would pose a security or intellectual property issue, (b) is economically or technicallyburdensome, or (c) would cause us to violate the law or requests of governmental entities).
2.3 To the Service Level Agreements. We may change, discontinue or add Service Level Agreements fromtime to time.
2.4 Support and Maintenance. During the term of the Usage Term, Wasabi will provide you with reasonablesupport via the Wasabi ticketing system, in accordance with Wasabi’s then-current service level agreement.
Wasabi and its Affiliates will provide you with service updates and bug fixes that we in its sole discretion
makes generally available to its other similarly users of the Wasabi Service at no charge. Wasabi will use
commercially reasonable efforts to correct reproducible failures of the Wasabi Service to perform in
substantial accordance with its Documentation. Premium support may be purchased from or through Wasabi
for an additional fee. Further, Wasabi itself and through its Affiliates will use reasonable efforts to schedulemaintenance to the Wasabi Service during non-peak usage hours. Wasabi may temporarily limit or suspend
the availability of all or part of the Wasabi Service, without liability, if it is necessary for reasons of public
safety, security, maintenance of the Wasabi Service, interoperability of services, data protection, or toperform work that is necessary for operational or technical reasons.
3. Security and Data Privacy
3.1 Wasabi Security. (a) Without limiting your obligations under Section 4.2 or the terms of Section 10, we
will implement reasonable and appropriate measures designed to help you secure Your Content against
accidental or unlawful loss, access or disclosure. (b) However, we cannot guarantee that unauthorized third
parties will never be able to defeat our safeguards or use the Customer Account and/or Your Content for
improper purposes. You provide your Customer Account details and Your Content to us at your own risk,
and you are responsible for properly configuring and using the Wasabi Service and otherwise taking
appropriate action to secure, protect and backup your Customer Account(s) and Your Content in a mannerthat will provide appropriate security and protection, which might include use of encryption to protect Your
Content from unauthorized access and routinely archiving Your Content.
3.2 Data Privacy. You may specify the Wasabi regions in which Your Content will be stored. You consent tothe storage of Your Content in, and transfer of Your Content into, the Wasabi regions you select. Whenchoosing Wasabi regions outside of the European Union, you acknowledge that you are responsible forunderstanding applicable law(s) and regulation(s) concerning the transfer of Your Content and haveexpressly consented with the storage and transfer of Your Content outside of the European Union.
3.3 Access of Customer Data. We will not access or use Your Content except as necessary to maintain orprovide the Wasabi Service (including as set forth in Section 1.5), or as necessary to comply with applicablelaws, rules or regulations, or governmental orders. We will not move Customer Content from the Wasabi
regions selected by you, except in each case as necessary to comply with applicable laws, rules orregulations, or governmental orders. Unless it would violate any of the foregoing, we will give you notice ofany legal requirement or order regarding disclosure of Customer Data.
4. License Grant; Acknowledgment
4.1 License of Your Content. You grant to Wasabi a worldwide, non-exclusive, royalty-free, fully-paid up,
transferable and sublicensable right to use and store Your Content (subject to Section 3.3) for the purpose of
performing this Agreement, improving the Wasabi Service, and as otherwise provided in Wasabi’s
privacy policy located at wasabi.com/legal/privacy-policy (and any successor or related locations designatedby us), as may be updated by us from time to time (the “Privacy Policy”). You retain all rights Your
Content, subject to the rights granted to us in this Agreement with respect to the performance of ourobligations. You may modify or remove the Your Content via the Customer Account. Your Content
will be irretrievably deleted upon (i) you or your Authorized User’s deletion of Your Content or (ii)cancellation or termination of the Customer Account.

Wasabi Technologies Customer Agreement

Page 3 of 11

4.2 Restrictions. You acknowledge and agree that you shall not, and shall ensure your Authorized Users do
not: (i) access or use the Wasabi Service in any manner or for any purpose other than expressly permitted by
the Documentation; (ii) change, modify or otherwise create derivative works of all or any portion of the
Wasabi Service; (iii) modify, disassemble, decompile or reverse engineer any part of the Wasabi Service orapply any other process or procedure to derive source code of any software included in Wasabi Service(except solely to the extent permitted by applicable law); (iv) access or use the Wasabi Service in a way
intended to avoid exceeding usage limits or quotas; (v) use Wasabi Service in order to build a similar orcompetitive application or service; or (vi) remove, tamper with or alter any disabling mechanism orcircumvent any technical protection measures associated with the Wasabi Service, or otherwise use any tool
to enable features or functionalities that are otherwise disabled in Wasabi Service.
You further acknowledge and agree that, unless otherwise expressly agreed or otherwise permitted by
Wasabi, in writing (x) resell or sublicense the Wasabi Service; or (y) remove or alter any proprietary notices(e.g., copyright and trademark notices) pertaining to the Wasabi Service.
4.3 Log-In Credentials and Account Keys. Any log-in credentials and private keys provided to you by
Wasabi or generated by the Wasabi Service are for your internal use only and you will not sell, transfer or
sublicense them to any other entity or person, except that you may disclose your private key to your agentsand subcontractors performing work on your behalf.
4.4 Authorized Users. You will be deemed to have taken any action that you permit, assist or facilitate any
person or entity to take related to this Agreement, Your Content or use of the Wasabi Service. You areresponsible for your Authorized Users’ use of Your Content and the Wasabi Service. You will ensure that all
Authorized Users comply with your obligations under this Agreement. If you become aware of any violationof your obligations under this Agreement caused by an Authorized User, you will immediately suspend
access to Your Content and the Wasabi Service by such Authorized User. We do not provide any support orservices to any Authorized User unless we have a separate agreement obligating us to provide such support
or services to an Authorized User.
4.5 Assessments. You acknowledge and agree that (i) you assessed your data protection needs, network
environment, technical specifications, and fees and cost of the Wasabi Service, and you are solely
responsible for your decision to use the Wasabi Service even if Wasabi has provided guidance to you in
connection with the Wasabi Service selected by you; and (ii) you are solely responsible for ensuring that you
maintain and operate your information technology infrastructure in a manner appropriate to your use of the
Wasabi Service and its Documentation.
4.6 Your Conduct. You represent and warrant that Your Content and you and your Authorized User’s, useof the Wasabi Service, and the technology related thereto, shall not (i) interfere with the proper working of
the Wasabi Services or impose an unreasonably large load on the Wasabi infrastructure; (ii) give rise to civil
or criminal liability, e.g. defamatory, threatening, pornographic, indecent, abusive, libelous or otherwise
objectionable actions; (iii) violate or infringe upon any third party right, including any intellectual property
right or right of privacy, or that abuses, harasses or stalks any other person; or (iv) initiate a denial of service
attack, software viruses or other harmful or deleterious computer code, files or programs such as Trojan
horses, worms, time bombs, cancelbots, or spyware.
5. Fees and Payment
5.1 Service Fees. Fees for the Wasabi Service (“Fees”) will calculated and billed based on the Wasabi
Service selected by you (i.e. monthly or prepaid Reserved Capacity), as set forth atwasabi.com/pricing/pricing-faqs or the Wasabi quotation provided to you (which takes precedence). If wesuspect that your account is at risk of non-payment, as determined in our discretion, we may bill you more
frequently. All amounts payable by you under this Agreement will be paid to us without any setoff orcounterclaim. We may increase or add new fees and charges for any existing Wasabi Service by giving you
at least thirty (30) days’ prior notice. We may elect to charge you interest at the rate of 1.5% per month (orthe highest rate permitted by law, if less) on all late payments.
Your failure to maintain your current credit card information or other alternative payment method may resultin an interruption of your use of the Wasabi Service.
5.2 Credit Card Payments. We utilize third party payment providers to process credit card payments on
Wasabi’s behalf (“Payment Provider”). Such Payment Provider’s policies govern the processing of yourpayment, and you must refer to those policies and not this Agreement to determine your rights andliabilities.
Wasabi Technologies Customer Agreement

Page 4 of 11

By providing your credit card information to the Payment Provider, you authorize Wasabi, through such
Payment Provider, to immediately charge the Fees for the Wasabi Service during any applicable term for
Wasabi Service.
5.3 Taxes. All fees payable by you are exclusive of means any taxes and duties, including, without
limitation, VAT, Service Tax, GST, excise taxes, sales and transactions taxes, and gross receipts tax(“Taxes”), which are your responsibility. We will charge and you will pay such applicable Taxes. We will
not collect, and you will not pay, any Taxes for which you furnish us a properly completed exemption
certificate or a direct payment permit certificate for which we may claim an available exemption. You shallindemnify, defend and hold Wasabi harmless for any liability or expense we may incur in connection withthe failure to pay, or collection of, any Taxes.
5.4 No Deduction. All payments made by you to us under this Agreement will be made free and clear of any
deduction or withholding. If any such deduction or withholding (including but not limited to cross-borderwithholding taxes) is required on any payment, you will pay such additional amounts as are necessary sothat the net amount received by us is equal to the amount then due and payable under this Agreement.
5.5 Ongoing Fees. You acknowledge and agree that your credit card or alternative payment method will be
automatically charged usage Fees during such period as you have an active Customer Account and you use
the Wasabi Service unless you cancel your Customer Account. You may cancel your Customer Account by
following
the
steps
set
forth
at:
https://wasabi-support.zendesk.com/hc/en-us/articles/115001405211-How-do-I-delete-my-Wasabi-account.
6. Proprietary Rights; Confidentiality
6.1 Reservation of Rights. You acknowledge and agree that the software, code, hardware, trademarks, trade
secrets, proprietary methods and systems used to provide the Wasabi Service (the “Wasabi Technology”)
and the content made available or displayed by us through the Wasabi Service, including all text, graphics,
images and the look and feel of such Wasabi Service (collectively, the “Wasabi Content”) are owned by orlicensed to Wasabi, including all intellectual property rights therein. Nothing in this Agreement or any of theDocumentation shall be considered an assignment or other transfer of ownership in and to the Wasabi
Technology or Wasabi Content to you, either expressly, or by implication, estoppel, or otherwise. Other than
the authorizations or licenses as may be conferred or granted by us to you in this Agreement or any of theDocumentation, Wasabi reserves all right, title and interest in and to the Wasabi Technology and WasabiContent. No right or license is granted by us to you or your Authorized Users to use any Wasabi trademark,trade name, service mark, product name or other source designator.
Subject to the terms of this Agreement, you are hereby granted a limited, revocable, non-exclusive, nonsublicensable, non-transferrable license to do the following: (a) access and use the Wasabi Service solely inaccordance with this Agreement; and (b) copy and use the Wasabi Content solely in connection with yourpermitted use of the Wasabi Service. Except as provided in this Section 6.1, you obtain no rights under thisAgreement from us, our Affiliates or our licensors to the Wasabi Service, including any related intellectual
property rights. Some Wasabi Content and Third-Party Content may be provided to you under a separate
license, such as the Apache License, Version 2.0, or other open source license. In the event of a conflict
between this Agreement and any separate license, the separate license will prevail with respect to the WasabiContent or Third-Party Content that is the subject of such separate license.
6.2 Ongoing Development. Wasabi may develop and provide ongoing innovation to the Wasabi Service,including new features, functionality, and efficiencies. In the event Wasabi adds new features orfunctionality (collectively, “New Features”) to the Wasabi Service, Wasabi may offer the New Features toyou at no additional charge or, if Wasabi generally charges customers for such functionality, Wasabi may
condition your use of the New Features on the payment of additional Fees.
6.3 Feedback. Notwithstanding anything to the contrary in this Agreement, you hereby agree that
all intellectual property rights in the Feedback, and all other ownership in any ideas,
modifications, enhancements, improvements, or any other suggestion specifically relating to the Wasabi
Service, are hereby assigned to Wasabi and shall be the sole and exclusive property of Wasabi. All Feedback
shall be treated as Wasabi’s Confidential Information. Without limiting the generality of the foregoing,
you agree that your provision of Feedback does not give you any intellectual property or any other right,
title, or interest in or to any aspects of the Wasabi Service, even if such Feedback leads to the creation of anew product or service
Wasabi Technologies Customer Agreement

Page 5 of 11

by Wasabi, or New Features. “Feedback” means any suggestions, enhancement requests, recommendations,corrections or other feedback provided by you, your affiliates, and/or Authorized Users relating to thefeatures or operation of the Wasabi Service and Documentation.
6.4 Confidentiality. Either party may, from time to time, deliver to the other certain non-public information
including formulas, flow charts, diagnostic routines, business information, forecasts, financial plans anddata, balance sheet information, customer information, marketing plans, hardware, software andunannounced product information (“Confidential Information”). Confidential Information shall also include
the Wasabi Content and Your Content, and any other information disclosed by a party to the other party, inwhatever form, including visually and orally, and designated in writing as proprietary or confidential, or
which – to a reasonable person familiar with the disclosing party’s business and the industry in which it
operates – is of a proprietary or confidential nature. During the term of this Agreement and following three(3) years after its termination, each party will not disclose any such Confidential Information except as set
forth herein. The receiving party shall hold in confidence, and shall not disclose (or permit or suffer its
personnel to disclose) any Confidential Information to any person or entity except to a director, officer,
employee, outside consultant, or advisor (collectively “Representatives”) who have a need to know such
Confidential Information in the course of the performance of their duties for the receiving party and who arebound by a duty of confidentiality no less protective of the disclosing party’s Confidential Information than
this Agreement. The receiving party and its Representatives shall use such Confidential Information only forthe purpose for which it was disclosed and shall not use or exploit such Confidential Information for the
benefit of another without the prior written consent of the disclosing party. Each party accepts responsibility
for the actions of its Representatives and shall protect the other party’s Confidential Information in the samemanner as it protects its own valuable confidential information, but in no event, shall less than reasonablecare be used. The parties expressly agree that the terms of this Agreement are Confidential Information andyou further agree that it shall not use the Wasabi Service for the purposes of conducting comparative
analysis, evaluations or product benchmarks with respect to the services and will not publicly post any
analysis or reviews of the services without Wasabi’s prior written approval. A receiving party shall promptly
notify the disclosing Party upon becoming aware of a breach or threatened breach hereunder and shallcooperate with any reasonable request of the disclosing party in enforcing its rights
Information will not be deemed Confidential Information hereunder if such information: (i) is known prior
to receipt from the disclosing party, without any obligation of confidentiality; (ii) becomes known to thereceiving party directly or indirectly from a source other than one having an obligation of confidentiality to
the disclosing party; (iii) becomes publicly known or otherwise publicly available, except through a breachof this Agreement; or (iv) is independently developed by the receiving party without use of the disclosing
party’s Confidential Information. The receiving party may disclose Confidential Information pursuant to therequirements of applicable law, legal process or government regulation, provided that, where legallypermitted to do so, it gives the disclosing party reasonable prior written notice to permit the disclosing party
to contest such disclosure, and such disclosure is otherwise limited to the required disclosure.
Notwithstanding any other provision of this Agreement, both parties acknowledge that any use of thedisclosing party’s Confidential Information in a manner inconsistent with the provisions of this Agreement
may cause the disclosing party irreparable and immediate damage for which remedies other than injunctive
relief may be inadequate. Therefore, both parties agree that, in addition to any other remedy which thedisclosing party may be entitled hereunder, at law or equity, the disclosing party shall be entitled to an
injunction or injunctions (without the posting of any bond and without proof of actual damages) to restrain
such use in addition to other appropriate remedies available under applicable law.
7. Term; Termination; Suspension
7.1 Term. Subject to the provisions of Section 7.2, the term of your access to the Wasabi Service (a “Usage
Period”) will continue for so long as you have an active and fully paid up Customer Account (the “Term”).
7.2 Termination.
(a) Termination For Convenience. Subject to Section 5, either party may terminate this Agreement andyour Customer Account for any reason by providing the other party at least thirty (30) days’ advance notice,provided, however, if you have elected the Reserved Capacity prepaid Wasabi Service, you remain
responsible for all fees due for the balance of the then-current reserved capacity term, and you shall not be
entitled to any refunds.

Wasabi Technologies Customer Agreement

Page 6 of 11

(b) Termination for Failure to Pay. In the event you fail to make any payment as set forth in this Agreement,
we reserve the right to disable your Customer Account after twenty-four (24) hours’ notice to you. You arerequired to make payment of all outstanding amounts before your Customer Account is re-enabled.
If you fail to respond to the first notice of payment failure, we will provide a second final notice that if
outstanding amounts are not paid in full within twenty-four (24) hours our delivery of the second notice, we
reserve the right to delete your Customer Account and Your Content within seventy-two (72) hours fromsuch final notice.
(c) Termination for Cause.
(i) By Either Party. Either party may terminate this Agreement and your Customer Account for cause if theother party is in material breach of this Agreement and/or your Customer Account and the material breachremains uncured for a period of thirty (30) days from receipt of notice by the other party.
(ii) By Wasabi. We may also terminate this Agreement and/or your Customer Account immediately upon
notice to you (A) if our relationship with Affiliates and/or a third-party partner who provides software orother technology we use to provide the Wasabi Service expires, terminates or requires us to change the way
we provide the software or other technology as part of the Wasabi Service, or (B) in order to comply withlaw.
7.3 Effect of Termination. Upon the Termination Date: (i) all your rights under this Agreement and your
Customer Account immediately terminate; (ii) you remain responsible for all fees and charges you haveincurred through the termination date (except for Reserved Capacity, which is addressed in Section 7.2(a)above) and are responsible for any fees and charges you incur up to termination; (iii) you will immediately
return or, if instructed by us, destroy all Wasabi content in your possession; and (iv) those terms intended tosurvive termination shall continue to apply in accordance with their terms.
7.4 Immediate Termination or Suspension. We may elect to terminate or suspend (in our sole discretion)
your or any Authorized User’s right to access or use any portion or all of the Wasabi Service immediately
upon notice to you if we determine:(a) your or an End User’s use of the Wasabi Service (i) poses a security risk to Wasabi, the Wasabi Service,
any other Wasabi customer, or any third party, (ii) could adversely impact our systems, the Wasabi Service
or the systems or content of any other Wasabi customer, (iii) could subject us, our Affiliates, or any third
party to civil or criminal liability, or (iv) could be criminal, fraudulent or otherwise illegal;(b) you are, or any Authorized User is, in material breach of this Agreement;(c) you are in breach of your payment obligations under Section 5; or(d) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors orsimilar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation,
dissolution or similar proceeding.
7.5 Effect of Suspension. If we suspend your right to access or use any portion or all of the Wasabi Service,(a) you remain responsible for all fees and charges you incur during the period of suspension; and (b) you
will not be entitled to any service credits under the Service Level Agreements for any period of suspension.
8. Indemnification
8.1 In General By You. You will defend, indemnify, and hold harmless us, our Affiliates and licensors, andeach of their respective employees, officers, directors, and representatives from and against any claims,
damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) (“Losses”) arising outof or relating to any third-party claim concerning: (a) your or any Authorized Users’ use of the Wasabi
Service (including any activities under your Customer Account and use by your Authorized Users); (b)violation of applicable law, rule or regulation by you, your Authorized Users or Your Content; or (c) any
claim alleging that any of Your Content infringes or misappropriates any privacy or third party intellectual
property rights. You will reimburse us for reasonable attorneys’ fees, as well as our employees’ andcontractors’ time and materials spent responding to any third-party subpoena or other compulsory legal
order or process associated with third party claims described in (a) and (b) above at our then-current hourly
rates.
8.2 Wasabi Indemnity Obligations.
Wasabi Technologies Customer Agreement

Page 7 of 11

(a) Subject to the limitations in this Section 8, Wasabi will defend you and your employees, officers, anddirectors against any third-party claim alleging that the Wasabi Service infringes or misappropriates a third
party’s intellectual property rights, and will pay the amount of any adverse final judgment or settlement,
agreed to by Wasabi in writing. Wasabi will also defend, indemnify, and hold you and your employees,
officers, and directors from and against and Losses arising out of Wasabi’s violation of any applicable law,rule or regulation.
(b) We will have no obligation or liability under this Section 8.2 arising from infringement by combinationsof the Wasabi Service with any other product, service, software, data, content or method. In addition,
Wasabi will have no obligations or liability arising from your or any Authorized User’s use of the Wasabi
Service after Wasabi has notified you to discontinue such use. The remedies provided in this Section 8.2 are
the sole and exclusive remedies for any third-party claims of infringement or misappropriation of intellectual
property rights by the Wasabi Services.
(c) For any claim covered by Section 8.2(a), Wasabi will, at its election, either: (i) procure the rights to usethat portion of the Wasabi Service alleged to be infringing; (ii) replace the alleged infringing portion of the
Wasabi Service with a non-infringing alternative; (iii) modify the alleged infringing portion of the Wasabi
Service to make it non-infringing; or (iv) terminate the allegedly infringing portion of the Wasabi Services
and this Agreement.
8.3 Process. The obligations under this Section 8 will apply only if the indemnified party: (a) gives the otherparty prompt written notice of the claim; (b) permits the other party to control the defense and settlement of
the claim; and (c) reasonably cooperates with the other party (at the other party’s expense) in the defense
and settlement of the claim. In no event will a party agree to any settlement of any claim that involves any
commitment, other than the payment of money, without the written consent of the other party.
9. Disclaimers
THE WASABI SERVICE IS PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW,
OR TO THE EXTENT OF ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED, LIMITEDOR WAIVED, WE AND OUR AFFILIATES AND LICENSORS (A) MAKE NO REPRESENTATIONS
OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE
REGARDING THE WASABI SERVICE OR THE THIRD-PARTY CONTENT, AND (B) DISCLAIM
ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING,WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTIES (I) OF MERCHANTABILITY,SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR
QUIET ENJOYMENT, (II) ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE,(III) THAT THE WASABI SERVICE OR ANY THIRD-PARTY CONTENT WILL BE
UNINTERRUPTED, ERROR FREE OR FREE OF HARMFUL COMPONENTS, AND (IV) THAT ANY
OF YOUR CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.
10. Limitations of Liability
EXCEPT IN THE CASE OF WASABI’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR
FRAUD, WASABI AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE TO YOU FORANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARYDAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUES, CUSTOMERS,OPPORTUNITIES, GOODWILL, USE, OR DATA), EVEN IF WE HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION.
EXCEPT IN THE CASE OF WASABI’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR
FRAUD, WASABI AND ITS AFFILIATES’ AND LICENSORS’ AGGREGATE LIABILITY UNDER
THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE
AMOUNT YOU ACTUALLY PAY WASABI UNDER THIS AGREEMENT FOR THE WASABISERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY
AROSE. IF WASABI SERVICE (OR ANY OTHER WASABI PRODUCT) IS PROVIDED TO YOUWITHOUT CHARGE, THEN WASABI WILL HAVE NO LIABILITY TO YOU WHATSOEVER, AND
IN ANY EVENT NO MORE THAN $500.
YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT THE DISCLAIMERS AND
LIMITATIONS SET FORTH IN THIS SECTION ARE AN ESSENTIAL PART OF THE AGREEMENT
AND AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF WASABI SERVICE.
Wasabi Technologies Customer Agreement

Page 8 of 11

THE FOREGOING DISCLAIMERS AND LIMITATIONS WILL APPLY TO THE FULLEST EXTENTPERMITTED UNDER APPLICABLE LAW AND NOTWITHSTANDING A FAILURE OF ESSENTIALPURPOSE OF ANY REMEDY PROVIDED IN THIS AGREEMENT.
11. Modifications to the Agreement
We may modify this Agreement (including any policies or any links referenced herein) at any time byposting a revised version on the Wasabi website or by otherwise notifying you in accordance with Section
12.10. Subject to the foregoing, the modified terms will become effective upon posting or, if we notify you
by email, as stated in the email message. By continuing to use the Wasabi Service after the effective date ofany modifications to this Agreement, you agree to be bound by the modified terms. It is your responsibility
to check the Wasabi website regularly for modifications to this Agreement.
12. Miscellaneous
12.1 Assignment. You will not and do not have the right to assign or otherwise transfer this Agreement or
any of the rights and obligations under this Agreement, without Wasabi’s prior written consent. Any
assignment or transfer, or attempt thereof, in violation of this Section 12.1 will be void. Notwithstanding theforegoing, either party may assign this Agreement to any person or entity that is an affiliate, or acquires by
sale, merger or otherwise, all or substantially all or a portion of such party’s assets, stock or business. If
another entity merges with or acquires Wasabi, or all, substantially all or a portion of our assets, stock orbusiness you agree your encrypted stored data and information that Wasabi has collected from you,including personally identifiable information, may, and you consent to, the secure transfer of suchinformation to such successor or assignee.
12.2 Affiliates, Subcontractors and Vendors. Some or all of the Wasabi Service, including support services,
may be provided by Wasabi’s Affiliates, agents, subcontractors and information system vendors. The rights
and obligations of Wasabi may be, in whole or in part, exercised or fulfilled by the foregoing entities.
12.3 Entire Agreement. This Agreement incorporates any policies or other information found at the
published links by reference and is the entire agreement between you and us regarding the subject matter ofthis Agreement. This Agreement supersedes all prior or contemporaneous representations, understandings,
agreements, or communications between you and us, whether written or verbal, regarding the subject matterof this Agreement. We will not be bound by, and specifically object to, any term, condition or otherprovision that is different from or in addition to the provisions of this Agreement (whether or not it would
materially alter this Agreement) including for example, any term, condition or other provision (a) submitted
by you in any order, receipt, acceptance, confirmation, correspondence or other document, (b) related to any
online registration, response to any Request for Bid, Request for Proposal, Request for Information, or otherquestionnaire, or (c) related to any invoicing process that you submit or require us to complete. If the termsof this Agreement are inconsistent with the terms contained in document referenced or linked herein, theterms contained in such document will control.
12.4 Force Majeure. We and our Affiliates will not be liable for any delay or failure to perform any
obligation under this Agreement where the delay or failure results from any cause beyond our reasonable
control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages,
utilities or other telecommunications failures, earthquake, storms or other elements of nature, epidemics,
pandemics, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
12.5 Governing Law. The laws of the State of Delaware, without reference to conflict of law rules, governs
this Agreement and any dispute of any sort that might arise between the parties. The United Nations
Convention for the International Sale of Goods does not apply to this Agreement.
12.6 Trade Compliance. In connection with this Agreement, each party will comply with allapplicable import, re-import, sanctions, anti-boycott, export, and re-export control laws and regulations.
For clarity, you are solely responsible for compliance related to the manner in which you choose to use
the Wasabi Service, including your transfer and processing of Your Content, the provision of Your
Content to Authorized Users, and the Wasabi region in which any of the foregoing occur. You represent
and warrant that you and your financial institutions, or any party that owns or controls you or your financial
institutions, are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties,
including but not limited to the lists maintained by the United Nations Security Council, the U.S.
Government (e.g., the Specially Designated Nationals List and Foreign Sanctions Evaders List of the
U.S. Department of
Wasabi Technologies Customer Agreement

Page 9 of 11

Treasury, and the Entity List of the U.S. Department of Commerce), the European Union or its Member
States, or other applicable government authority.
12.7 Independent Contractors; Non-Exclusive Rights. Both parties are independent contractors, and thisAgreement will not be construed to create a partnership, joint venture, agency, or employment relationship.
Neither party, nor any of their respective Affiliates is an agent of the other for any purpose or has theauthority to bind the other. Both parties reserve the right (a) to develop or have developed for it products,
services, concepts, systems, or techniques that are similar to or compete with the products, services,concepts, systems, or techniques developed or contemplated by the other party, and (b) to assist third party
developers or systems integrators who may offer products or services which compete with the other party’s
products or services.
12.8 Language. All communications and notices made or given pursuant to this Agreement must be in the
English language. If we provide a translation of the English language version of this Agreement, the English
language version of the Agreement will control if there is any conflict.
12.9 Confidentiality and Publicity. You may use Wasabi Confidential Information only in connection withyour use of the Wasabi Service as permitted under this Agreement. You will not disclose Wasabi
Confidential Information during the Term or at any time during the 5-year period following the end of theTerm. You will take all reasonable measures to avoid disclosure, dissemination or unauthorized use of
Wasabi Confidential Information, including, at a minimum, those measures you take to protect your own
confidential information of a similar nature. You will not issue any press release or make any other public
communication with respect to this Agreement or your use of the Wasabi Service.
12.10 Notice.
(a) To You. We may provide any notice to you under this Agreement by: (i) posting a notice on the Wasabi
website; or (ii) sending a message to the email address then associated with your account. You agree that all
disclosures, notices and communications are considered received by you within twenty-four (24) hours of
the time posted to Wasabi’s website, or within twenty-four (24) hours of the time emailed to you. It is yourresponsibility to keep your email address current. You will be deemed to have received any email sent to theemail address then associated with your account when we send the email, whether or not you actually
receive the email.
(b) To Us. To give us notice under this Agreement, you must contact Wasabi as follows: (i) by emailtransmission to support@wasabi.com; or (ii) by personal delivery, overnight courier or registered or certified
mail to either Wasabi Technologies LLC, the attention of General Counsel and CFO. Notices provided bypersonal delivery will be effective immediately. Notices provided by email transmission or overnight courier
will be effective one (1) business day after they are sent. Notices provided registered or certified mail will beeffective three (3) business days after they are sent.
12.12 No Third-Party Beneficiaries. This Agreement does not create any third-party beneficiary rights in any
individual or entity that is not a party to this Agreement.
12.13 No Waivers. The failure by either party to enforce any provision of this Agreement will not constitutea present or future waiver of such provision nor limit a party’s right to enforce such provision at a later time.
All waivers by a party must be in writing to be effective.
12.14 Severability. If any portion of this Agreement is held to be invalid or unenforceable, the remaining
portions of this Agreement will remain in full force and effect. Any invalid or unenforceable portions will beinterpreted to effect and intent of the original portion. If such construction is not possible, the invalid or
unenforceable portion will be severed from this Agreement, but the rest of the Agreement will remain in fullforce and effect.
12.15 Marketing. Each party may use the other party’s name, trade name, trademarks, icons, and logos(collectively, the “Brands”) to refer publicly to the other, orally and in writing, as a customer/vendor of theother solely in connection with the Wasabi Service and only during the Term. Any other use of a party’s
Brands requires such party’s prior written consent.
13. Export Controls. Your use of the Wasabi Service is subject to compliance with United States and otherapplicable export control and trade sanctions laws, rules and regulations (collectively, “Export Control
Laws”). You will not export, reexport, download or otherwise transmit the Wasabi Service, or technical data
relating thereto, in violation of any applicable Export Control Laws. In particular, you acknowledge that the
Wasabi Technologies Customer Agreement

Page 10 of 11

Wasabi Services, or any part thereof, may not be exported, transmitted, or re-exported to, or otherwise used
in: (a) any country subject to a U.S. embargo or comprehensive trade sanctions or that has been designated astate sponsor of terrorism by the U.S. Government (“Sanctioned Countries”); or (b) anyone identified on any
U.S. Government restricted party lists (collectively, “Restricted Party Lists”). By purchasing the Wasabi
Service, you represent and warrant that you are not located in any Sanctioned Country or on any Restricted
Party List. You acknowledge that the Wasabi Service may not be available in all jurisdictions and that you
are solely responsible for complying with applicable Export Control Laws related to the manner in which
you choose to use the Wasabi Service, including your transfer and processing of your Your Content and theregion in which any of the foregoing occur.
14. Electronic Communications. By using Wasabi Service, you acknowledge that we communicate withyou electronically to the email address provided in your Customer Account. It is your responsibility to keep
your email address current for notice purposes. For contractual purposes, you (a) consent to receive
communications from Wasabi in an electronic form and (b) agree that all terms and conditions, agreements,
notices, disclosures, and other communications that Wasabi provides to you electronically satisfies any legal
requirement that such communications would satisfy if it were to be in writing.
15. Contact Us. To contact Wasabi regarding this Agreement (i) email Wasabi at support@wasabi.com, or(ii) write to Sales at Wasabi Technologies LLC, at the address set forth in Wasabi’s contact page on the
Wasabi website.

Wasabi Technologies Customer Agreement

Page 11 of 11