Gartner Australia
Reflect Reconciliation Action Plan
March 2023 – March 2024

ContentsAcknowledgement of Country3

About the Artist and Artwork Story

4

A Message From Reconciliation Australia

5

A Message From Our Leaders

6

Our Business7

Our Reconciliation Journey

8

Our Reconciliation Action Plan

10

• Relationships

10• Respect

11• Opportunities

11• Governance122

Acknowledgement of Country
Gartner acknowledges the Traditional Owners of Country throughout
Australia on which we live and work. We pay our respects to Elders past andpresent and in particular where our offices are based, the Cammeraygalpeoples of the Eora Nation (North Sydney), Turrbal peoples of the Jagera
Nation (Brisbane), Whadjuk peoples of the Noongar Nation (Perth),Ngunnawal peoples (Canberra), Woiworung peoples of the Kulin Nation(Melbourne). Whilst this Reconcilliation Action Plan (RAP) specifically covers
our Australian Operations, some of the deliverables will also be used toinfluence our work and relationships with First Nations peoples in NewZealand. We therefore recognise and extend our respect to the Māoripeople of Aotearoa.

3About the Artist andArtwork StoryNatalie Sabuncuoglu is a young and proud Wiradjuri/Wailwanwoman. A finalist in ‘The Fisher’s Ghost Art Award 2023’, her art
focuses in on a contemporary Indigenous form with a stylepassed down from her Nan and ancestors.
Natalie lost her father, Alan, at a young age, and he didn’t get
the opportunity to pass on the culture/stories. Only recently
Natalie discovered that these were never passed on to him, aswell. It wasn’t until later in life that Natalie reconnected with herNan, Daphne ‘Lola’ Simmons, who is a local aboriginal artist andelder in the Bankstown community. Natalie is now discovering her culture
through stories and paints with the guidance of her Nan. Over the years,
Natalie has realised that there are a lot of other young indigenous kids andadults that share the same story of discovery. Through her works, Natalie
is committed to a sense of strong connection and belonging with the viewof passing this down to not only her children but others also. To pay respects
and homage to her ancestors, Natalie paints under her family name being
Natalie L. Simmons.
Natalie’s professional career sees her contribute to Aboriginal health outcomesby working for NSW Health as a Clinical Nurse Specialist forming part of The
Aboriginal Chronic Care Program in South Western Sydney.
Natalie is also the Co-founder and Director of DENAT Group, an Indigenous
business that specialises in consulting leaders, and organisations deliver endto-end RAPs, art and cultural immersion projects, including, design, creation,management and handover.
The title ‘MAWANG’ is given as it’s the Wiradjuri word for ‘All
Together’. In this artwork, you can see the significant meeting
places that resemble Gartner’s partnership and connection on
this land. The dots resemble the cultural diversity of the people atGartner, as well as the First Nations people who are on our lands.
This artwork represents Gartner’s journey in being ‘Together as
One’ — the connection to land, the people and many culturesthat form part of who Gartner is today.

4

A Message From Reconciliation
Australia
Reconciliation Australia welcomes Gartner Australia to the RAP program withthe formal endorsement of its inaugural Reflect RAP.
Gartner Australia joins a network of more than 2,200 corporate, government,
and not-for-profit organisations that have made a formal commitment toreconciliation through the RAP program.
Since 2006, RAPs have provided a framework for organisations to leverage
their structures and diverse spheres of influence to support the national
reconciliation movement. The program’s potential for impact is greater thanever, with close to 3 million people now working or studying in an organisation
with a RAP.
The four RAP types — Reflect, Innovate, Stretch and Elevate — allow RAP
partners to continuously develop and strengthen reconciliation commitments
in new ways. This Reflect RAP will lay the foundations, priming the workplace
for future RAPs and reconciliation initiatives.
The RAP program’s strength is its framework of relationships, respect andopportunities, allowing an organisation to strategically set its reconciliationcommitments in line with its own business objectives, for the most effectiveoutcomes. These outcomes contribute toward the five dimensions ofreconciliation: race relations, equality and equity, institutional integrity, unityand historical acceptance. It is critical to not only uphold all five dimensionsof reconciliation, but also increase awareness of Aboriginal and Torres Strait
Islander cultures, histories, knowledge and leadership across all sectors ofAustralian society.
This Reflect RAP enables Gartner Australia to deepen its understanding of its
sphere of influence and the unique contribution it can make to lead progress
across the five dimensions. Getting these first steps right will ensure thesustainability of future RAPs and reconciliation initiatives, and provide
meaningful impact toward Australia’s reconciliation journey.
Congratulations Gartner Australia, welcome to the RAP program, and I lookforward to following your reconciliation journey in the years to come.
Karen Mundine
Chief Executive Officer
Reconciliation Australia

5

A Message From Our Leaders
We are delighted to introduce Gartner Australia’s first RAP, marking a huge
step forward in our organisation’s diversity, equity and inclusion (DEI) efforts,
and an important milestone in our commitment to First Nations reconciliation.
At Gartner, we believe that we win as a team. And like any team, our fullpotential depends on having members with a wide range of skills, experiences
and backgrounds, who have resources and opportunities to bring their fullselves to work and grow with Gartner. We have a responsibility to increase
the number of First Nations associates at Gartner Australia; however, weacknowledge that we must first ensure our environment is a culturally safe
place for Aboriginal and Torres Strait Islander peoples. The actions outlined
in our Reflect RAP will help us to achieve this through greater connections
with First Nations organisations and ongoing education of our associates
in Australia.
We are honoured to present Gartner’s first RAP on behalf of our working
group and are fully committed to the journey of reconciliation we areembarking on.
Ian Bertram
MVP Research & Advisory
Bernard Lankes
VP Legal
Leonie Hickson
Senior Director, Client Success
Adit Khosa
AVP Sales6

Our Business
Gartner delivers actionable, objective insight to executives and their teams.
Our expert guidance and tools enable faster, smarter decisions and stronger
performance on an organisation’s mission-critical priorities. Through ourmany services we help our clients to have a greater impact on the world byinfluencing the decisions they make across all areas of their business and IT.
Our culture unites our unique perspectives, backgrounds and experiencesin support of our focus on impacting our client’s businesses. It is definedby 10 elements including those that guide how we engage with each other:‘We uphold the highest ethical standards’, ‘we win as a team’ and ‘we embrace
diversity, are inclusive and respectful’.
Gartner delivers its products and services globally throughthree business segments — Research, Conferences andConsulting. Globally, we employ over 19,500 associates
across approximately 85 countries, representing 85 selfidentified nationalities*. Our first Australian office wasestablished in North Sydney, and our presence has grown
to over 450 associates based in five locations across thecountry — Canberra, Melbourne, Perth, Sydney andBrisbane.
Our people enable our long track record of global growth. Our sustained
success isn’t an accident — we are successful by design. It starts with ourability to function as a high-performing team. We hire great people, wedevelop those individuals and we help them build mastery of their skills toreach their full potential.
In 2021, we introduced our first Self-ID campaign across our five mostpopulated countries (including Australia); a foundational pillar in our DEI
strategy. Of the 49% of associates in Australia who have provided thisinformation, we do not currently have anyone who has self-identified as
Aboriginal and/or Torres Strait Islander peoples. We are actively working toaddress this through our RAP commitments, including the active recruitmentof First Nations peoples, and ongoing improvements to Self-ID to help us
better understand our employee population.
*All data as of 31 December 20227Our Reconciliation Journey
At Gartner, we use research and insights to help influence our clients’ decisions
and our objective, data-driven approach is an important element of our culture.
The statistics around inequities in outcomes for Aboriginal and Torres Strait
Islander peoples in Australia identify a clear need for a RAP, but they are not
our only driving force for taking action. Our associates in Australia come frommany different countries and backgrounds, with a belief that we each have a
responsibility to increase our own awareness and understanding of First Nations
cultures through education. With the publication of our RAP, we are making
commitments that will be visible to our client network, helping to promotereconciliation actions outside of our company.
Whilst we have made progress in our reconciliation journey, for example,by celebrating NAIDOC and National Reconciliation Week, and becoming
members of the Diversity Council Australia, we recognise we have an
opportunity to implement a more considered approach to drive greater
outcomes for First Nations peoples. Developing a RAP provides us witha structure to increase cultural understanding, develop meaningful
relationships and ensure Aboriginal and Torres Strait Islander peoples areable to thrive at Gartner.
Our first step was to develop a RAP Working Group(RWG). Our RWG is composed of leaders from various
parts of our business, including the following: Associate
Director, Diversity, Equity & Inclusion, MVP Sales
Operations, AVP Sales, MVP Research & Advisory, VP
Legal, Senior Director HR, Manager Talent Acquisition,Senior Director Client Success and our Mosaic atGartner employee resource group. Mosaic supports
associates who identify as part of underrepresented
racial or cultural groups and their allies, providing a space to share, learnand cultivate a culture of inclusion. As part of their programming, Mosaic
members have led ‘Real Talks’ on race and tokenism, and created educational
communications during NAIDOC week. Our RAP champion is GVP ANZ Sales,
who will support us to drive internal engagement and awareness of the RAP.

8

A key role of the RWG is to bring together individuals who are passionate
about reconciliation and are in a position to be able to influence and engage
associates across the business in this important topic. All members of theRWG also have access to Diversity Council Australia membership, which
provides a wealth of resources to increase understanding and respect for thekey issues experienced by Aboriginal and Torres Strait Islander peoples atwork, and leading practices to support inclusion.

2020
Established supplier diversity program

2021		
Joined Diversity Council Australia membership
Recognised NAIDOC Week and National Reconciliation Week
through internal communications

2022
Developed social cards to increase awareness and recognitionof NAIDOC Week outside of Gartner

Initiated development of Gartner’s first Reflect RAP

9Our Reconciliation Action PlanRelationships
ActionDeliverableTimelineResponsibility Support(Owner)

1. Establish andstrengthen mutually
beneficial
relationships withAboriginal and Torres
Strait Islander
stakeholders andorganisations.

• Identify Aboriginal and Torres Strait
Islander stakeholders andorganisations within our local areaor sphere of influence.

April 2023

Associate
Director DEI

Mosaic• Research best practice and principles
that support partnerships withAboriginal and Torres Strait Islander
stakeholders and organisations.

April 2023

Associate
Director DEI

Mosaic• Research charities/foundations thatare Aboriginal and/or Torres Strait
Islander owned to partner withthrough the Gartner Gives Charity
Match program.

May 2023

Manager Talent MosaicAcquisition• Circulate Reconciliation Australia’s
NRW resources and reconciliationmaterials to our staff.

May 2023

VP Legal

SeniorDirector
ClientSuccess• RAP Working Group members toparticipate in an external NRW event.

27 May –3 June2023

VP Legal

RAPChampion• Encourage and support staff andsenior leaders to participate in at least
one external event to recognise andcelebrate NRW.

27 May –3 June2023

VP Legal

SeniorDirector
ClientSuccess• Communicate our commitment toreconciliation to all staff throughvarious communication forums,
including Lunch & Learns with externalorganisations.

March 2023 Senior Director RAPHRChampion• Identify external stakeholders that ourorganisation can engage with on ourreconciliation journey.

March 2023 Senior Director Real EstateHR• Identify RAP and other like-mindedorganisations that we could approachto collaborate with on ourreconciliation journey.

April 2023

Senior Director Associate
HRDirector DEI• Research best practice and policies
in areas of race relations and antidiscrimination.

July 2023Senior Director Associate
HRDirector DEI• Conduct a review of HR policies andprocedures to identify existinganti-discrimination provisions, andfuture needs.

July 2023

Senior Director Associate
HRDirector DEI

2. Build relationships
through celebrating
National
Reconciliation Week(NRW).

3. Promotereconciliation
through our sphereof influence.

4. Promote positive
race relations
through antidiscrimination
strategies.

10

RespectAction

Deliverable• Develop a business case for increasing
5. Increase
understanding, value and recognition
understanding, valueof Aboriginal and Torres Strait Islander
and recognition ofcultures, histories, knowledge andAboriginal and Torresrights within our organisation.
Strait Islandercultures, histories,• Conduct a review of cultural learningknowledge and rights
needs within our organisation.
through culturallearning.
6. Demonstrate respect • Develop an understanding of the local
Traditional Owners or Custodians ofto Aboriginal andthe lands and waters within our
Torres Strait Islanderorganisation’s operational area.
peoples by observing
cultural protocols.
• Increase staff’s understanding of the
purpose and significance behindcultural protocols, including
Acknowledgement of Country andWelcome to Country protocols.

Timeline

Responsibility Support(Owner)

March 2023 Associate
Director DEI

VP ServiceDelivery

March 2023 Associate
Director DEI

VP ServiceDelivery

March 2023 Mosaic at
Gartner lead

N/A

March 2023 Mosaic at
Gartner lead

N/A

• Raise awareness and share information June 2023
7. B uild respect foramongst our staff about the meaning
Aboriginal and Torresof NAIDOC Week.
Strait Islander
cultures and histories • Introduce our staff to NAIDOC Week
June 2023
by celebratingby promoting external events in our
NAIDOC Week.
local area.

VP LegalMosaic at
Gartner leadVP Legal

Mosaic atGartner lead• RAP Working Group to participate inan external NAIDOC Week event.

First week in VP Legal
July 2023

RAPChampionAction

DeliverableTimeline

Responsibility Support(Owner)

8. Improve employmentoutcomes byincreasing Aboriginal
and Torres Strait
Islander recruitment,retention andprofessionaldevelopment.

• Develop a business case for Aboriginal
and Torres Strait Islander employment
within our organisation.

July 2023

Manager Talent Senior
Acquisition
Director HR• Build understanding of current
Aboriginal and Torres Strait Islander
staffing to inform future employment
and professional development
opportunities by increasing
participation in the Self-ID program.

May 2023

Manager Talent RAP
Acquisition
Champion• Develop a business case for
procurement from Aboriginal andTorres Strait Islander owned
businesses.

June 2023

Manager Talent Associate
Acquisition
Director DEI• Investigate Supply Nation
membership.

March 2023 Manager Talent Associate
Acquisition
Director DEI

Opportunities

9. Increase Aboriginal
and Torres Strait
Islander supplier
diversity to support
improved economic
and social outcomes.

11GovernanceActionDeliverableTimeline

10. Increase Aboriginal
and Torres Strait
Islander supplier
diversity to support
improved economicand social outcomes.

• Maintain and review progress of a
RWG to govern RAP implementation.

March 2023 Associate
Director DEI

11. Provide appropriate
support for effective
implementation ofRAP commitments.

12. Build accountability
and transparency
through reporting
RAP achievements,challenges andlearnings bothinternally andexternally.

• Draft a Terms of Reference for the RWG. March 2023 MVP Research& Advisory

SeniorDirector HRAssociate
Director DEI• Establish Aboriginal and Torres Strait
Islander representation on the RWG
through Self-ID program andcommunication of the RAP viachannels such as Life at Gartner ANZ
Teams channels, or by engaging an
Aboriginal and/or Torres Strait Islander
community partner or stakeholder.

March 2024 AssociateDirector DEI

MVP
Research &Advisory, AVP
Sales• Research into Aboriginal and Torres
Strait Islander self-identification andsupport that may be required forindividuals who go through thisprocess.

April 2023

MVPResearch &Advisory,
Senior Sales
BusinessAnalyst, AVP
Sales• Define resource needs for RAP
implementation.

March 2023 Senior Sales
BusinessAnalyst

N/A• Engage senior leaders in the deliveryof RAP commitments.

March 2023 Associate
Director DEIRAPChampion• Appoint a senior leader to champion
our RAP internally.

March 2023 AVP Sales

N/A• Define appropriate systems andcapability to track, measure and reporton RAP commitments.

March 2023 Senior Sales
BusinessAnalyst

Associate
Director DEI• Contact Reconciliation Australia toverify that our primary and secondary
contact details are up to date, toensure we do not miss out on
important RAP correspondence.

June 2023Associate
Director DEI

N/A• Contact Reconciliation Australia torequest our unique link, to access theonline RAP Impact Measurement
Questionnaire.

1 August2023

Associate
Director DEI

N/A• Complete and submit the annual RAP
Impact Measurement Questionnaire to
Reconciliation Australia.

30
September
2023

N/A
Associate
Director DEI /Senior Director
HRDecember
2023

AssociateDirector DEI

13. Continue our• Register via Reconciliation Australia’s
reconciliation journey
website to begin developing ourby developing ournext RAP.
next RAP.

12

Responsibility Support(Owner)

Mosaic at
Gartner lead

N/A

Contact details:
Name: Megan Cadd
Position: Associate Director APAC, Diversity, Equity & Inclusion
Phone: 0413479499
Email: megan.cadd@gartner.com© 2023 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.