Ivanti Neurons for Service Mapping Release Notes
V5.12 (Aug 2024)
Note: Before using Ivanti Neurons for Service Mapping post-release, you’re advised to clear ordelete your browser cache. See below for procedures to update to the latest version.

What’s new
Service Mapping

New feature or enhancement

Discovery

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CMDB

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Integrations

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Added support for importing assets from Microsoft Intune andMicrosoft SCCM.
Added support for sending email reports for the Schedule Scan
Import feature.
Renamed the probe from 'Deep Host Scan for Windows Devices(PowerShell)' to ‘Deep Host Scan - SSH | SNMP |Windows(PowerShell)'.
Renamed the probe from ‘Deep Host Scan for
Windows/Linux/Network Devices (WMIC)’ to ’Deep Host Scan - SSH |SNMP | Windows(WMIC)’.
In the Vulnerability Management module, if multiple CIs areassociated with the same CPE URI, all Asset IDs are now displayed,
separated by commas.
Added a field called "Operational Status" for Blueprint Virtual
Machines when importing Azure records.
Added support for scheduling imports for Azure, AWS, and Meraki.
Added support for using “ip addr” as an alternative command to fetch
IP addresses on Linux OS.
Added support for discovering Juniper Chassis.
Implemented support to set the status of the connected agent tofalse if the Discovery Client goes down.
Added support for ping in the PowerShell scans.
Added support for displaying both the Add and Cancel buttons
when selecting a Blueprint while adding a CI from the UI.
Implemented support for flagging parent CIs as vulnerable in the
BSM Map View when a child CI is vulnerable.
Added support for enabling the Network view in BSM map views
for all blueprints.
Implemented support for users to delete ServiceNow Mappings.
Added support for advanced search options for mapping Ivanti,
Cherwell, and Jira link properties.
Added a help link for the ServiceNow credentials popup.
Added support to include Boolean properties in a ServiceNow copy.

1Admin•Added support for users to return from the Map Property tab to the
Configuration tab in Ad Configuration.

Reports•

Added support for including user properties in Ad hoc Reports.

Discovery
Application & Agent

Discovery Application (v1.0.4018) & Agent (v1.0.113):• Enhanced the App and Agent update processes to include periodic
checks and the ability to download the agent from the Discovery
Server.
• Added support for Linux-based agents.
• Implemented support for users to build an agent for Windows andLinux hosts.
• Added support for importing credentials on the Discovery application.
• Added support for bulk deleting and flushing credentials on the
Discovery application.
• Added a feature to mask ‘Configuration Name’ value during data
entry for Windows credentials type.
• Added support for Windows Agent scans via PowerShell probes.
(Note: Requires Discovery App version 1.0.4018 or higher)

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existing customers.

Fix

Description

Discovery

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CMDB

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Fixed the issue where sorting the column for the resource group in
the “Import from Azure” module was not working correctly.
Fixed the issue where the count of edited users was not updating in
the Import logs after importing from AD and Azure AD.
Resolved the issue where customizing columns for applied filters
displayed all records instead of only the filtered ones, specifically for
the AWS, Azure, and Meraki modules.
Fixed the issue where the "Imported On" date was not updating whenimporting AWS records.
Fixed the issue where 'JBoss' CI records were created even though thehost did not have JBoss running.
Fixed the issue where some host CIs incorrectly included informationfrom a different host.
Addressed an issue with certain scans failing to update their status toCompleted.
Fixed the issue where the tabular order was not displaying correctly
after deleting a CMDB record from the Details tab.
Fixed an issue where the value of a Custom Date field in CI records
was displayed in timestamp format.
Addressed an issue with the date and time format while importingCIs.
2

Vulnerability
Management•

Addressed an issue where IIS Server duplicate record was being
created.

•Resolved the issue in Vulnerability Management where the total
number of records displayed did not align with the pagination 2
settings.
Fixed the issue with filtering CVE data by selecting the published year
from the drop-down.
Resolved the application error encountered while filtering columns
for CVEs in Vulnerability Management.

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Integrations

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Business Rule•••

Fixed the issue where property mappings in Jira mappings for certain
Blueprints were not displaying correctly.
Resolved the filter issue in Incidents and Changes within the “CMDB
for ServiceNow” module.
Resolved the issue where filtering the Status field on the My Request
page was failing.
Resolved the issue where updating condition mappings for blueprints
from Ivanti and Cherwell were not applying correctly.
Addressed an issue where “Communicates With” relationships were
failing to be copied.
Resolved an issue where the CI history showed the CI was copied to
Ivanti, but the record details had it as false.
Fixed the issue where the action type "Create New Record" was not
visible in the Discovery Module.
Added an alert for missing mandatory link properties when creating abusiness rule.
Resolved the issue where updating the Hardware Assets business rule
was removing associated configuration items from the corresponding
records.

Admin•

Addressed an issue where updates to a user’s display name were notbeing reflected in the tabular view across all modules.

Reports•

Resolved an issue where the properties names for Hardware,Contract, and Vendor in Reports did not match those in the mainmodels.
Fixed a bug where duplicate reports with the same name werecreated when reports were scheduled.

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General••••Fixed the issue where the Advanced Search results did not clear
previously searched values when changing operators to 'Not Empty'
and 'Is Empty'.
Resolved the issue where certain scheduled jobs were not being
triggered as scheduled.
Fixed an issue in SAML where email addresses added as claims in theService Provider portal were not reflected in service mappings.
Addressed issue related to personalized columns.

3

Discovery
Application & Agent

Discovery Application (v1.0.4018) & Agent (v1.0.113):• Fixed the issue where the agent’s Last Scanned On date was not
updating correctly.
(Note: Requires Discovery App version 1.0.4018 or higher)

Required actions post-releasePost-release, follow these steps to ensure a smooth transition and to take advantage of the latest
updates:
1. Clear or delete your browser cache before using Service Mapping after the release.
2. Sign in to the Service Mapping web application.
3. Navigate to the Admin portal > Client (Discovery) page.
4. Click the update icon

to update to version 1.0.4018.

Note that if you’ve clicked the update icon but your application is still not updating to the latest version,
restrictions on your network may be preventing the updates from downloading.
In such a case, you’ll need to download and install the most recent version of the application manually.
To do so, follow these steps:
1. Stop the current application.
2. Back up the following files:• C:\Program Files\Virima Discovery Application\cat.json• C:\Program Files\Virima Discovery Application\hcm.json• C:\Program Files\Virima Discovery Application\session.txt• C:\Program Files\Virima Discovery Application\config\configuration.xml
3. Uninstall the application.
4. Delete the old application record from:https://servicemapping-yourregion.ivanticloud.com/www_em/pages/probe/?entity=clients
5. Download the latest version of the application from:https://servicemapping-yourregion.ivanticloud.com/www_em/pages/adminHome/?entity=adminHome
6. Install the latest version of the application.
7. Replace the backed-up files.
8. Under Windows Services logon, add the service account permissions for the Virima Discovery
Application.
9. Start the application as an administrator.
10. Verify that all the required credentials are active in the Discovery Application Credentials
section.

4

v5.11 (June 2024)
Note: Before using Ivanti Neurons for Service Mapping post-release, you’re advised to clear ordelete your browser cache. See below for procedures to update to the latest version.

What’s new
Service Mapping

New feature or enhancement

Discovery

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CMDB

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Enhanced functionality to identify network interfaces on switches.
Implemented functionality to discover RedHat JBoss running services.
Streamlined Vulnerability Management processes for improved
efficiency.
Expanded capabilities to recognize Aruba Switches during discovery.
Extended support for discovering Dell Switches within the network.
Implemented PowerShell JEA support to enable discovery ofWindows machines.
Optimized discovery process for IIS websites and their associatedapplications.
Added support to include multiple ports for each scan type.
Enabled network view for all blueprint types in the Business Service
map.
Revised relationships from IIS websites to applications in Process
DevOps.
Introduced a new Vulnerability tab to provide detailed information on
associated vulnerabilities for respective configuration items (CIs).
Implemented functionality to abort process jobs.

Integrations•

Properties in the Mapping page condition block are displayed basedon their respective types.

Admin

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Implemented auto-reordering functionality in the CMDB Properties
module.
Enhanced import capabilities by adding support for importing Azure
resources via the Azure Management Group ID.
Expanded import capabilities by adding support for importing AWS
resources via Root and Organization units.
Enhanced user import functionality in the User Management module
to consider email as the username when username is not present.
Implemented a hidden enable field for apply-to-existing in theBusiness Rules module, improving the user experience.
Enabled users can now deactivate schedules in the Azure and AWS
imports without requiring additional inputs.

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Reports•

Email reports will now include a link to download the report insteadof attachments.

5

Discovery
Application & Agent

Discovery Application (v1.0.4017) & Agent (v1.0.112):• Added support for PowerShell scan.
• Added support for bulk activation of credentials.
(Note: Requires Discovery App version 1.0.4017 or higher)

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existing customers.

Fix

Description

Discovery

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Resolved the issue where the agent status remained connected evenafter the Discovery application went down.
Fixed the problem with scanning subnets when Nmap is enabled.
Resolved the issue with scanning subnets when scanning throughagent and Nmap is enabled.
Fixed the issue with installing agents when Nmap is enabled.
Resolved the issue related to importing scheduled records with an IPrange parameter exceeding 1024 IPs in Excel per schedule.
Fixed the incorrect time format displayed for the Last Scanned On
property.
Resolved the issue of duplicate and host down logs being printed in
the Logs tab in the Recent Scan module.
Fixed the problem where Azure AD User import scans displayed allusers under the New Users link instead of newly imported users.
Resolved an issue where an incorrect CI was associated with an agent
when moving CIs to the CMDB.
Fixed an issue related to agent proxy.

CMDB

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Resolved an issue that caused duplicate CIs to be created upon
merging.

Integrations•

Resolved an issue in Ivanti sync where moving a software instancecomponent would trigger an exception.
Updated ServiceNow mappings to display both the display name andtable name for ServiceNow table names.
Fixed the display issue in CMDB where changes were incorrectly
labeled as 'Incident ID' instead of 'Change ID' for ServiceNow.
Implemented a solution in ServiceNow integration to automaticallycreate a Virima API key if the logged-in user does not have one during
ServiceNow credential save.
Addressed ServiceNow API issues for incidents and changes.
Fixed a bug where 'OLA' was incorrectly set as the default value for a
Cherwell object on new mappings creation.
Resolved a JavaScript error encountered when clicking on a new
Cherwell mapping.

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Admin

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Fixed an issue in the Cherwell Credentials module where entering andsaving a new API key would still retrieve the old API key from thedatabase.
Fixed a bug in the Cherwell Mappings page where changes in
Cherwell property mappings were not reflected properly.
Fixed a display issue in Sync Logs where Jira fields were shown twice
after filtering and applying some fields from personalized columns.
Fixed a bug in Jira sync where CIs with the same asset name copied
separately would create duplicates in Jira.
Improved error messaging and alerts in Jira.
Fixed an issue in Jira Incident and Change mappings where added
properties were not displayed when 'Reporter' was selected for Jira
Property.
Implemented a solution in Jira to pull issues to Virima independentlyof the presence of CIs in Jira when 'Custom' is selected.
Fixed pagination issue in the Jira CMDB to display all issues under
Incidents and Changes.
Addressed configuration issues in the Jira Credentials page.
Adjusted the date format for the Triggered At and Import Completed
At fields in the exported AD configuration data.
Fixed issues with AD and Azure AD filters.
Fixed validation and alert issues for AWS, Azure, and Meraki
credentials on the Credential page.
Fixed a refresh issue in the User Management module.
Implemented restrictions on group order, property order, priority,and UI order number to accept up to 3 digits in the CMDB Properties
module.
Fixed a problem where Action blocks were failing to trigger via EventManagement.
Fixed Phone Number field formatting issue on the Organization
Details page.
Fixed filter issues on the Users and Credentials pages for the Active
field.
Fixed an issue with advance search on the landing page in the User
module.
Implemented a fix where selecting 'Associate All Blueprints' now
displays all blueprints in the UI in business rules.

Reports•

Fixed a bug where duplicate reports with the same name werecreated when reports were scheduled.

General•Fixed an issue where saved multiple filters and their default settings
were not being displayed correctly after saving.
Fixed a bug where selected column names were displayed twice in
the Import Mapping popup.
Implemented handling of special characters when exporting datafrom the User Group, Department, and Audits modules.

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7

Discovery
Application & Agent

Discovery Application (v1.0.4017) & Agent (v1.0.112):• Fixed issues related to Nmap.
(Note: Requires Discovery App version 1.0.4017 or higher)

Required actions post-releasePost-release, follow these steps to ensure a smooth transition and to take advantage of the latest
updates:
5. Clear your browser cache to view any recent updates.
6. Sign in to the Service Mapping web application.
7. Navigate to the Admin portal > Client (Discovery) page.
8. Click the update icon

to proceed with updating to version 1.0.4017.

Note that if you’ve clicked the update icon but your application is still not updating to the latest version,
restrictions on your network may be preventing the updates from downloading.
In such a case, you’ll need to download and install the most recent version of the application manually.
To do so, follow these steps:
11. Stop the current application.
12. Back up the following files:• C:\Program Files\Virima Discovery Application\cat.json• C:\Program Files\Virima Discovery Application\hcm.json• C:\Program Files\Virima Discovery Application\session.txt• C:\Program Files\Virima Discovery Application\config\configuration.xml
13. Uninstall the application.
14. Delete the old application record from:https://servicemapping-yourregion.ivanticloud.com/www_em/pages/probe/?entity=clients.
15. Download the latest version of the application from:https://servicemapping-yourregion.ivanticloud.com/www_em/pages/adminHome/?entity=adminHome.
16. Install the latest version of the application.
17. Replace the backed-up files.
18. Under Windows Services logon, add the service account permissions for the Virima Discovery
Application.
19. Start the application as an administrator.
20. Verify that all the required credentials are active in the Discovery Application Credentials
section.

8

v5.10 (Feb 2024)
Note: Before using Ivanti Neurons for Service Mapping post-release, you’re advised to clear ordelete your browser cache. See below for procedures to update to the latest version.

What’s new
Service Mapping

New feature or enhancement

Discovery

•
•
•

CMDB

•
•
•

Integrations

•
•
•
•
•
•
•
•

Admin

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•
•
•
•

Added a standalone probe to discover MSSQL servers without
scanning the host server.
Enhanced the support to discover host applications configured in IIS
redirections (ARR).
Added support for JBOSS and its application discovery.
Extended CI import functionality to include Warranty Start Date andWarranty End Date.
Added support to include getting connected devices for switches
inside the Process Network Connection job.
Optimized Software Installation and ADM Process Jobs functionalities.
Enhanced JIRA integration functionality by adding support for filters
to choose projects and issue types.
Added support to enable/disable mappings in JIRA.
Added clone and reset support for JIRA mappings.
Added support to reset JIRA integration settings (excluding sync logs).
Added support to include communication relationships syncs in ITSM.
Added an option to reverse sync data from ITSM into Virima.
Extended support to include Virima ID and Virima Asset ID inside
Virima properties in ITSM mappings.
Added support to encrypt Ivanti and Cherwell API keys for data at
rest.
Added 'Copy to JIRA' support within business rules.
Added support to autofill property order when a new CI property isadded.
Added support to import CI properties.
Added support to include a 'Select All' option inside Business rule
blueprint associations.
Renamed the Platform types in 'Discovery Scan configuration' tomatch scan types rather than Blueprints.

General•Removed global search functionality support.

Discovery
Application•••

Added support for SHA-2 type key-based authentication.
Added proxy support for the Discovery agent.
Added log rotation support for stderr.log and stdout.log files inside
the Discovery application. (Note: Requires Discovery App version
1.0.4014 or higher)
9Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existing customers.

Fix

Description

Discovery

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Integrations

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Admin

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Resolved a challenge with the NMAP scan.
Addressed an issue related to log.txt file rotation in the Discovery
application and agent.
Addressed a situation where AWS import failed to bring in certain
attributes from AWS resources.
Fixed an issue where SSL certificate discovery added certificateswithout names.
Addressed an issue associated with Meraki import.
Fixed a problem that prevented scheduled tasks from updating when
the cron was changed.
Resolved an issue related to discovery export.
Addressed an issue where 'Recognized Virtual Machine' was not
displayed inside the ESXi CI record.
Addressed an issue where a duplicate Windows OS type Software CI
was created.
Resolved the issues related to Website Scan Probe.
Addressed an issue that failed to display the time for 'Created On' and'Last Modified On' asset properties in the Discovery Tabular page.
Addressed an issue related to Azure import.
Resolved an issue where Dell Manufactured CIs failed to retrieve
Warranty Date from Dell.
Addressed an issue where Printer discovery failed when Hostname
was set as co-relator.
Addressed an issue that caused the scan results to display other scans
results when ping check via NMAP is enabled.
Resolved an issue related to JIRA assets sync.
Fixed an issue that failed to show the 'Remaining Records to Sync'
value inside JIRA sync logs.
Addressed an issue where certain components failed to sync in ITSM.
Fixed an issue where Virima Incidents were shown inside JIRA
Incidents under CMDB ITSM.
Addressed an issue that displayed incorrect sync counts inside synclogs when a sync is aborted.
Fixed an issue that prevented certain object sub-types fromappearing inside ITSM mapping page.
Address a business rule issue causing duplicate discovered assets andConfiguration Items (CIs) when the rule included a change blueprint
action.

10

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Reports•••

General••Discovery
Application•

Fixed an issue resulting in the creation of duplicate CIs andComponents during CI merge.
Addressed a problem where some user attributes from Active
Directory could not be imported.
Resolved an issue where priority/order became mandatory when thebusiness rules trigger was set to 'apply to existing'.
Addressed a filter issue within CMDB Property Groups.
Fixed filter issues within the Discovery Client page.
Addressed an issue that prevented the update of the Country field
inside the Organizational Details page.
Resolved an issue with Hardware properties of CMDB inside Businessrules.
Fixed an issue where certain user properties were not imported via
Active Directory.
Addressed an issue where End Users records were not fetched inside
Business Rules condition and action blocks.
Fixed an issue where SAML user modifications were not reflected
inside Virima user records.
Addressed an issue preventing users from entering passwords after
the user is imported.
Resolved an issue where the 'Apply to Existing' action failed inside
Business Rules for Request modules.
Addressed an issue where User email preference configuration was
not getting updated.
Fixed an issue related to export report data.
Addressed an issue where certain reports fetched incorrect datawhen drilled down.
Addressed an issue related to Hardware module properties.
Resolved issues pertaining to search filters throughout the entire
application.
Addressed an issue related to User Department exports.
Addressed an issue where the Discovery application failed to load theadded credentials on application restart. (Note: Requires Discovery
App version 1.0.4014 or higher)

Required actions post-releasePost-release, follow these steps to ensure a smooth transition and to take advantage of the latest
updates:
9. Clear your browser cache to view any recent updates.
10. Sign in to the Service Mapping web application.
11. Navigate to the Admin portal > Client (Discovery) page.
12. Click the update icon

to proceed with updating to version 1.0.4014.
11

Note that if you’ve clicked the update icon but your application is still not updating to the latest version,
restrictions on your network may be preventing the updates from downloading.
In such a case, try downloading and installing the most recent version of the application manually. To doso, follow these steps:
21. Download the latest application.
22. Back up the following files:• C:\Program Files\Virima Discovery Application\cat.json• C:\Program Files\Virima Discovery Application\hcm.json• C:\Program Files\Virima Discovery Application\config\configuration.xml
23. Uninstall the current application.
24. Install the latest application.
25. Replace the backed-up files.
26. Start the application.

12

v5.9 (Nov 2023)
Note: You’re advised to clear or delete your browser cache before using Ivanti Neurons forService Mapping post-release.

What’s new
Service Mapping

New feature or enhancement

Discovery

•
•
•
•
•
•
•
•

Added support for CyberArk integration.
Added support to fetch Azure SQL managed instances through Azure
import.
Added Nmap support to identify hosts and host types during scans.
Added support to activate/deactivate credentials.
Added support for MS SQL discovery via agents.
Added support to include status history of the discovery application.
Added support to include the status history of the Discovery
application.
Added support for proxy in Discovery application and agent.

CMDB

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•

Re-added support for CMDB drop-down type properties.
Removed the restriction that disallowed users to assign end users asowner and support user.

Integrations••

Added support for JIRA service management.
Optimized Ivanti and Cherwell sync functionality for better
performance.
Added support to show sync progress inside Ivanti and Cherwell sync
logs.
Added support for deleting sync log entries for Ivanti and Cherwell.
Added support to disable\enable Ivanti and Cherwell mappings.
Added email notification to notify users when a sync is aborted.

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•
Admin

•
•

Enhanced and optimized Hardware, Contract, and Vendor
management features.
Added additional default ad-hoc reports.

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existingcustomers.
Fix

Description

Discovery••

Addressed an issue with IBM AIX servers not getting discovered.
Resolved issues with Apache Web Server and Apache Tomcat Server
discovery relationships.
13

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CMDB

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Integrations

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Admin

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Fixed an issue where the progress indicator for AWS and Azure
imports was not visible.
Addressed an issue related to an MS SQL Server query scan.
Fixed an issue where AWS import for EC2 instances displayed empty
fields.
Scan Total Time has been corrected when exporting a recent scan.
Fixed discovery monitoring properties.
Fixed a bug where the Location field on the Schedule Scan List pagewould always show an empty value.
Fixed an issue where MS SQL discovery was failing in some rare cases.
Fixed an issue that failed to fetch a process name for Linux processes.
Fixed an issue that failed to fetch a serial number for Linux hosts.
Addressed an issue in schedule scan bulk update.
Resolved an issue that prevented tags from being associated with
imported assets on edit.
Addressed an issue where the MSQL server was not being discovered
via WMIC probe.
Addressed an issue that failed to discover certain Cisco devices.
Added the default correlator property to the Network Storage
blueprint.
Addressed an issue where Azure import status was not set tocompleted.
Fixed an issue related to exporting Software License Keys.
Fixed an issue where the blueprints' icons weren't updating when you
clicked the update icon on the Blueprint page.
Addressed an issue with filters for the time zone property under
CMDB Maintenance.
Resolved a problem with deleting properties in the CMDB.
Resolved an issue with the CMDB property group order.
Addressed an issue that allowed users to add duplicate property
groups.
Addressed an issue in Merge CI that caused duplicate CIs.
Addressed an issue with operators inside mapping conditions.
Addressed filter-related issues in sync logs and mapping pages.
Fixed a problem where, despite failing, a CI was displayed in both theSuccess and Failed sections.
Addressed an issue where duplicate records were synced in ITSM.
Addressed an issue that failed to retrieve all the sub-types of an
object.
Addressed an issue where notification was not sent on
add/edit/delete locations records.
Fixed issues related to business rule condition check.
Fixed an issue that allowed users to select invalid operators for
Integer and Date fields inside business rules.

14

•
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Addressed an issue where scheduled business rules were triggered,along with other rules, when cascade was set to true.
Addressed an issue in the business rules that caused duplicates whenchanging the blueprint of the triggered record.
Addressed an issue that failed to merge the CI/assets with the same
co-relator value when the CI blueprint is changed.

Reports••

Fixed an issue related to CI relationship queries.
Fixed an issue in Custom Reports that showed duplicate values forcertain queries.

General••Fixed an issue related to page auto-refresh functionality.
Resolved a problem that prevented the application from showing
recently added records at the top.

15

v2023.4 (Oct 2023)
Note: You’re advised to clear or delete your browser cache before using Ivanti Neurons forService Mapping post-release.

What’s new
Service Mapping

New feature or enhancement

Discovery

•
•
•
•
•
•

Added support for CyberArk integration.
Added support to fetch Azure SQL managed instances through Azure
import.
Added Nmap support to identify hosts and host types during scans.
Added support to activate/deactivate credentials.
Added support for MS SQL discovery via agents.
Added support to include status history of the discovery application.

CMDB

•

Re-added support for CMDB drop-down type properties.

Integrations••

Added support for JIRA sync.
Optimized Ivanti and Cherwell sync functionality for better
performance.
Added support to show sync progress inside Ivanti and Cherwell sync
logs.
Added support for deleting sync log entries for Ivanti and Cherwell.
Added support to disable\enable Ivanti and Cherwell mappings.

•
•
•
Admin

•
•

Enhanced and optimized Hardware, Contract, and Vendor
management features.
Added additional default ad-hoc reports.

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existingcustomers.
Fix

Description

Discovery

•
•
•
•
•
•

Addressed an issue with IBM AIX servers not getting discovered.
Resolved issues with Apache Web Server and Apache Tomcat Server
discovery.
Fixed an issue where the progress indicator for AWS and Azure
imports was not visible.
Addressed an issue related to an MS SQL Server query scan.
Fixed an issue where AWS import for EC2 instances displayed empty
fields.
Scan Total Time has been corrected when exporting a recent scan.
16

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CMDB

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Fixed discovery monitoring properties.
Fixed a bug where the Location field on the Schedule Scan List pagewould always show an empty value.
Fixed an issue where MS SQL discovery was failing in some rare cases.
Fixed an issue that failed to fetch a process name for Linux processes.
Fixed an issue that failed to fetch a serial number for Linux hosts.
Addressed an issue in schedule scan bulk update.
Resolved an issue that prevented tags from being associated with
imported assets on edit.
Fixed an issue related to exporting Software License Keys.
Fixed an issue where the blueprints' icons weren't updating when you
clicked the update icon on the Blueprint page.
Addressed an issue with filters for the time zone property under
CMDB Maintenance.
Resolved a problem with deleting properties in the CMDB.
Resolved an issue with the CMDB property group order.
Addressed an issue that allowed users to add duplicate property
groups.
Addressed an issue in Merge CI that caused duplicate CIs.

Integrations•••

Addressed an issue with operators inside mapping conditions.
Addressed filter-related issues in sync logs and mapping pages.
Fixed a problem where, despite failing, a CI was displayed in both theSuccess and Failed sections.

Admin

•

Addressed an issue where notification was not sent on
add/edit/delete locations records.
Fixed issues related to business rule condition check.
Fixed an issue that allowed users to select invalid operators for
Integer and Date fields inside business rules.

••
Reports••

Fixed an issue related to CI relationship queries.
Fixed an issue in Custom Reports that showed duplicate values forcertain queries.

General••Fixed an issue related to page auto-refresh functionality.
Resolved a problem that prevented the application from showing
recently added records at the top.

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v2023.3 (July 2023)
Note: You’re advised to clear or delete your browser cache before using Ivanti Neurons forService Mapping post-release.

What’s new
New features include expanded discovery and relationship mapping for MySQL and Apache
servers, enhanced SSL certificate discovery, and several integration improvements for Ivanti
Neurons for ITSM and Cherwell Service Manager.
Service Mapping

New feature or enhancement

Discovery

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•

CMDB

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Integrations

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Admin

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Added support to import Meraki devices from Meraki Dashboard.
Added support for scheduled import for Meraki.
Optimized agent module add/delete/search features inside theDiscovery Client page.
Added support to discover MySQL and Apache servers.
Added support for bulk update/uninstall agents inside the Discovery
Client page.
Added import metrics for Azure user import.
Added feature to manage blueprint custom properties and property
groups.
Added Region filter inside Business Service Map.
Added support to generate extended relationships between AWS CIs.
Added a newly enhanced API for CI retrieval.
Extended support for SSL certificate notification.
Added support to generate relationships between MySQL and Apache
servers.
Enhanced and optimized default CMDB Summary report for
dashboards.
Optimized Ivanti Neurons for ITSM and Cherwell Service Manager
sync functionalities for better performance.
Added column customization for Ivanti Neurons for ITSM and
Cherwell Service Manager Sync Log pages.
Removed Virima Asset ID property dependency to retrieve Changes
and Incidents from Ivanti Neurons for ITSM.
Added sync log default rotation feature that only retains logs fromthe past 6 months.
Added support to re-sync a particular property’s pick-list values fromIvanti Neurons for ITSM inside the Virima to ITSM Mapping page.
Added feature that restricts performing a sync when the metadatasync is still in progress.
Added support for runbook inside business rules and graphicalworkflow.
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Users

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Added oAuth support inside SMTP, Mailbox, and Inbox
configurations.
Enhanced and optimized Hardware, Contract, and Vendor
management features.
In Department, Location, Roles, and User Group & User Modules,‘Last Modified On,’ ‘Created By User,’ and ‘Last Modified By User’ areadded to the records.
Added service-provider-initiated login for SSO users.
Added support to handle multiple SAML configurations and theirassociation with users.

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existingcustomers.
Fix

Description

Discovery

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CMDB

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Fixed a problem where the import schedule scan might fail when afile with special characters was imported.
Resolved a rare case issue where SSL certificates on hosts weren't
discovered.
Added a relevant icon to the database blueprint.
Addressed an issue that allowed users to add duplicate schedules fora Windows Discovery Agent.
Addressed a problem when a Windows Discovery Agent was archived
or deleted, the associated schedule scan was not deleted.
Addressed a filter issue in the Discovered Items List page.
Addressed a sort/filter issue in the Windows Discovery Agent tab on
the Discovery App (Client) page.
Addressed an issue where software instance discovery was failing via
a Windows Agent scan.
Addressed an issue where ‘Major Software Name’ was not auto-filled
when adding major software from installed software or a software
instance.
Fixed an issue related to exporting software license keys.
Addressed an issue where Basic export was not exporting all columns
shown on the list page.
Addressed an issue inside ‘Change Attributes’ that showed a text field
instead of a date picker for date properties.
‘Last Scanned on’ property is now included in the list page column
customization.
Addressed an issue that prevented users from filtering/sorting theBoolean type properties in the list page.

19

Integrations

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Addressed an issue related to peripheral device mapping in Ivanti
Neurons for ITSM.
Addressed an issue where the page went unresponsive while adding
Ivanti Neurons for ITSM credentials.
Addressed an issue where Ivanti Neurons for ITSM Business Object
IDs were not matching upon resetting the mapping.
Addressed a few minor user-interface-related issues on the Ivanti
Neurons for ITSM and Cherwell Service Manager Mapping pages.
Addressed an issue where duplicate records were shown under theIvanti Neurons for ITSM and Cherwell Incident & Changes tab insidean ITSM CI record.

Admin

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Resolved a problem where the business rules were not updating thecontracts with the hardware asset that the contract was createdfrom.

Reports•

Fixed a report exporting issue where the capitalization of values was
not retained in the exported file.
Addressed user-interface-related issues.
Addressed an issue that prevented a report from rendering all records
matching the conditions when the response had a NULL value.

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Users

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Addressed an issue related to user bulk edit.
Addressed issues with imported users.

20

v2023.1 (January 2023)
Note: You’re advised to clear or delete your browser cache before using Ivanti Neurons forService Mapping post-release.

What’s new
These new features automatically display upon upgrade; they’re usually smaller enhancementsthat do not disrupt daily use for existing customers.
FeatureDescription

ITSM/CSM sync optimization

Optimized Ivanti Neurons for ITSM and Cherwell Service
Manager (CSM) integration for faster sync performance with
the Service Mapping CMDB.

Windows Discovery Agentschedule management

Added ability to manage Windows Discovery Agent schedulejobs from the Discovery App client.

New agentless discovery
credentials

Added support for SNMPv3, AES192, and AES256 encryptiontype credentials to be used with Service Mapping discovery.

Window Discovery Agent bulk
add and delete improvements

Optimized bulk add and delete features for schedulingdiscovery agent scans.

Status and approval bulk
updates

Added support for Status and Approval Status fields to be bulk
updated within the Service Mapping CMDB.

Default CI editing

Edits to Service Mapping CIs no longer require the user toenable CI editing first.

CI status updates

CI status in the Service Mapping CMDB can be changed to any
state without requiring a sub-state change.

User management

Added support for bulk user edits and updates.

Mailbox improvements

Added mailbox support for Microsoft oAuth and SMTP
configuration.

Business rules and reports“within next”

Added support for “within next” operator inside businessrules and reports.

These new features are immediately available to all customers but must be specificallyconfigured.
FeatureDescription

ITSM relationship andcomponent deletion (BETA)

Added back-end ability to delete relationships andcomponents from the ITSM CMDB that are no longer
discovered by Service Mapping discovery (BETA).
21

Discovered Items “Last ScannedOn” property

Discovered Items view now includes a Last Scanned On dateshowing when the asset was last scanned. Users must
configure their personal Discovered Items view to display thedate.

CI record “Last Scanned On”
property

CI records can now include a Last Scanned On date showing
when the asset was last scanned by Service Mapping
discovery. System admins must configure which blueprints
show the Last Scanned On property.

Fixes
These fixes automatically display upon upgrade and do not disrupt daily use for existingcustomers.
Fix

Description

Service Mapping CMDB

•
•
•
•
•

Fixed an issue that was preventing the Process Network
Connections job from running.
Addressed an issue with stop sync for ITSM and CSM.
Addressed an issue where a few relationships were notshowing up in the Relationship tab for a CI.
Addressed an issue where the CI location was not getting
updated on move.
Addressed an issue where the recycle date was not
calculated when a CI was moved.

ITSM integration••

Addressed an issue where relationship copy was failing.
Addressed an issue where some picklist properties were
not retrieved in the Mapping page.

Discovery•

Addressed an issue where some random discovery scan
records threw errors while opening them.
Addressed an issue where the scheduled jobs were notgetting updated/deleted in some Windows Discovery
Agents.
Addressed pagination issue in Windows Agent’s Tabular
page.
Removed ‘sudo’ checkbox in the Credentials page inside
the Discovery app and webapp, as this is handled insideprobes.
Addressed an issue where the restart client function in
the Discovery Client page was failing for some clients.
Addressed an issue where a few Windows Agents failed to
run the scheduled scans when the scan was scheduled for
multiple agents.

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Ad-hoc reports

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Addressed an issue where the Windows Agent sometimes
was not returning IIS website, application, and Hyper-V
details.
Addressed an issue where the SNMP scan failed toretrieve the serial number for some network device types.
Fixed IN and NOT IN operator's functionality issue inside
reporting module.
Fixed OR operator functionality issue inside reporting
module.
Addressed an issue where some records were not pulled
into the report query due to null values.
Addressed an issue that failed to generate the reportwhen more than one WITHIN or NOT WITHIN operator
was used in multiple query blocks.

Azure import•

Addressed an issue where the Virtual Machine’s namewas not retrieved for some of the Azure Virtual Machines.

User admin•

Addressed an issue that was always updating the existinguser’s Active flag to true while importing from Active
Directory.
Addressed issues related to user group functions for sortand filter.

•
Business rules••

General•Fixed inside rule Actions, Hardware Asset, and License key
search issue.
Fixed update triggered record action issue inside.
Addressed an issue related to uploading attachments
throughout the application.

23