MOHG HUMAN RIGHTS POLICY

Mandarin Oriental Hotel Group (the “Group”) is committed to respecting and promoting humanrights. The Group aims to operate in a manner consistent with the United Nations (UN) Universal
Declaration of Human Rights and with the International Labour Organisation’s Declaration on
Fundamental Principles and Rights at Work. Where national law and international standards differ,
the Group shall comply with legal requirements, while seeking to advance international humanrights consistent with this Policy.
Protecting the human rights of our colleagues, guests and communities is critical to our vision of“A World of Fans” and underpinned by our Guiding Principle of “Acting with Responsibility”. Our
suppliers are expected to strive to conduct business consistent with our commitments to humanrights, as set forth in our Supplier Code of Conduct, and hold their own suppliers andsubcontractors accountable to the same standards.
The Group has policies and processes in place to identify, prevent or mitigate human rights risks,and remediate any adverse impact to which our operations have caused or contributed.
Across the Group we are committed at every level to champion our Policy, and we pledge thefollowing:
1. Ethical Business Conduct
We put integrity at the heart of everything we do and have clear accountability mechanisms
to uphold the high ethical standards set forth in our Code of Conduct.
2. No Forced Labour and Human Trafficking
We support the elimination of all forms of slavery, forced labour (whether in the form ofprison labour, indentured labour or bonded labour), human trafficking and commercialexploitation. Our Group Security Operations Manual includes clear guidance on identifying
potential victims of human trafficking and appropriate responses. We are also committed
to supporting workers’ right to freedom of movement and are firmly against the charging of
any recruitment fees from workers.
3. Protection of the Rights of Children
We prohibit the use of child labour, in accordance with applicable laws and ILO Convention
138, and condemn all forms of exploitation of children.
4. Labour Practices
We are committed to complying with all applicable laws and regulations, including thoserelated to remuneration, working hours and conditions. We strive to offer all employees afair and dignified remuneration package that commensurates with their performed work.
MOHG HUMAN RIGHTS POLICY
Version: January 2023

1

MOHG HUMAN RIGHTS POLICY

5. Supports Freedom of Association
Where freedom of association and collective bargaining are not restricted by law,
employees shall have the right to join or form trade unions and bargain collectively should
they wish to do so.
6. Non-discrimination and Anti-harassment
We do not tolerate any form of bullying, discrimination, harassment, intimidation orviolence. The Group’s Anti-Harassment and Bullying Policy communicates ourexpectations and commitments in relation to a safe, respectful and inclusive working
environment.
7. Diversity and Inclusion
We value diversity and strive to foster inclusion and collaboration. All employees,
regardless of ethnicity, gender, age, sexual orientation, disability, background or religion,
should be treated fairly and with dignity, and be valued for the contributions they make intheir role. Recruitment of our employees and their remuneration, promotion, training,development and other benefits are based on ability and performance.
8. Health and Safety
We are committed to promoting and protecting the health and safety of all employees,
customers, contractors, and the communities where we operate. Occupational health andsafety is addressed through our “Safe and Sound” programme which meets recognised
international standards. We recognise that employee well-being is essential for a thriving
workforce and are committed to supporting employee health and wellness.
9. Responsible Procurement
We seek to partner with suppliers who share our commitments to conducting business withintegrity, responsibility and sustainability in mind. Our Responsible Procurement Policy
gives clear guidance on embedding environmental and social considerations as part of theprocurement process. Our Supplier Code of Conduct sets forth the minimum standards
that we expect our suppliers to comply with and hold their own suppliers andsubcontractors accountable to. If any of our suppliers fail to follow the Supplier Code ofConduct, we will consider an appropriate response, including termination of theirrelationship with us.

MOHG HUMAN RIGHTS POLICY
Version: January 2023

2

MOHG HUMAN RIGHTS POLICYOUR APPROACH
The Group takes the following approach to address human rights impacts:We will train all colleagues on our Code of Conduct.
We will train all procurement colleagues on responsible procurement.
We will conduct appropriate awareness and compliance training for employees, suchas on modern slavery and human trafficking.
We will communicate our expectations to all suppliers via our Supplier Code ofConduct.
We will promote suppliers’ understanding of responsible procurement and collaborate
with them to advance the sustainability of our supply chain.
We will strive to continually improve our human rights due diligence and implement arisk management process to identify, prevent and mitigate relevant risks.
We will communicate how we address human rights impacts to our internal andexternal stakeholders, through channels including our annual Sustainability Report.
We will work with industry partners and NGOs, such as the Mekong Club, to learn
about industry best practices, leverage on existing tools and resources to advance ourhuman rights commitments and contribute to industry discussions and collective action.
We will develop and strengthen reporting channels and processes for any potential
violations of human rights.

REPORTING YOUR CONCERNS
If you are aware of any potential breach, you can report the matter through the MOHG Speak Up
platform operated by Deloitte: https://secure.deloitte-halo.com/MOHGSpeakUp. Your report canbe made on an anonymous basis. Any retaliation against a person reporting a potential breachof the Policy in good faith will not be tolerated.
GOVERNANCE
Our commitment to human rights is overseen by our Sustainability Executive Advisory Panel,consisting of the Group’s CEO and key senior management personnel. The Panel is responsible
for reviewing our human rights programme and performance.

MOHG HUMAN RIGHTS POLICY
Version: January 2023

3