Image: Mandarin Oriental, Doha

Executive
Summary
Highlights of Mandarin Oriental’s
13th Sustainability Report

At our 38 hotels and nine residences in
24 countries and territories around theglobe, sustainability is about doing theright thing by ourselves, by our colleagues,by our families, and by the planet.
GSTC-Committed
Based on Mandarin Oriental’s strong
commitment to sustainability andby applying the GSTC Criteria, weachieved this status with Global
Sustainable Tourism Council. With 11
Mandarin Oriental hotels accreditedwith GSTC Certification in 2023, wehave an ambitious goal to get all ourhotels across the portfolio certified
by 2025.
Energy and emissions
While our overall combined energy
use and emissions rose in 2023 from a2012 baseline, due to the growth in thenumber of hotels, our energy intensity
per square metre fell by 22% froma 2012 baseline, and our renewableenergy use rose from 4% to 8% overthe same period.
Executive Summary|Single-use plastic elimination
By the end of 2022, we had eliminated
99% of single-use plastic from Mandarin
Oriental hotels and we’re working hard
to weed out the remaining 1%. Some
single-use plastics are difficult to avoid,
given limitations in alternatives andthe lack of control over all packaging
used by suppliers. As a group, we havealways pushed for 100% eradicationand thanks to this dedication we haveavoided the equivalent of just under
1,000 metric tons of plastic waste
every year.

MANDARIN ORIENTAL SUSTAINABILITY REPORT 2023

World Sustainable Hospitality Alliance
Mandarin Oriental has a goal to reducecarbon by 50% by 2030, and they are
helping the whole industry progressby supporting development of the Net
Zero Methodology.
Sustainability Champions
Each of our hotels and residences has
a sustainability champion who brings
determination and drive to advance
Mandarin Oriental’s mission. They aresupported by our robust sustainable
governance structure and provided withan array of toolkits and resources.
Responsible sourcing
By 2023, all of our coffee, tea, vanilla,cocoa, paper and sugar is LRQA-verified
responsibly sourced, and all 19 types ofendangered seafood species avoided
as listed on our Endangered Seafood
Avoid List, aligned with the latest WWF
Endangered Seafood Guide.

We sourced almost 92% of our eggs
from cage-free chickens as a minimum
welfare standard and strive for 100% by2024.
Developing eco-friendly amenities
We have worked with leading suppliers
to design a full range of bespoke guest
room amenities, including toothpastesachets. Thinking outside of the box– literally – we worked with our dry
amenities supplier to create sachetsthat almost entirely eliminate plastic(save a very thin PLA protective lining)and plastic-free options for sanitarybags, shower caps, and shavers.
Sustainability Survey Results
As part of the post-stay survey, we ask
guests to rate their satisfaction with thehotel’s sustainability practices. 2023’s
year-end result found 88% of guests
were satisfied overall (out of almost34,500 responses).
Food waste reduction with Winnow

Image: Mandarin Oriental, Singapore

Executive Summary|

This food-waste-management
technology uses data analysis to inform
optimisation of menus and portions
and this award-winning AI-poweredsystem is being rolled out across all ourkitchens. A stand-out challenge acrosshospitality, organic waste contributes
up to 10% of global greenhouse gasemissions, according to the UNEP
Food Waste Index 2021.

MANDARIN ORIENTAL SUSTAINABILITY REPORT 2023

Volunteering days

Universal design

In 2023, we rolled out a group-widecommitment to ensure a paid day-off forcolleagues to devote to volunteering.
We saw a 150% increase in volunteer
hours year on year, arising from thisgroup-wide initiative.

Blending form with function in a waythat everyone regardless of age ordisability can enjoy time in our nondiscriminatory spaces, we follow
product standards and guidelines
which consider the needs of allabilities. There’s the official promise tocomply with the ADA (Americans withDisabilities Act) and the equivalent
regulations in all regions. This covers
many considerations from having atleast one lift each to guestroom floor
and public area, accessible swimming
pools, restaurants and bars which
can be accessed by wheelchair andhandles, pulls, latches and locks thatare all easy to grasp.

Commitment to Diversity & Inclusion
We believe diverse perspectives –combined with an inclusive culture andequitable opportunities – stimulateinnovation, increase organisational agilityand strengthen resilience to disruption.
We are proud that our workforce
represents more than a hundred
different nationalities. We deliberately
foster a workplace where all colleagues
can freely express themselves andtheir backgrounds without fear ofdiscrimination or harassment.

Image: Mandarin Oriental, Costa Navarino

Executive Summary|MANDARIN ORIENTAL SUSTAINABILITY REPORT 2023