MOHG SUPPLIER CODE OF CONDUCT
Mandarin Oriental Hotel Group is committed to contributing to the communities in which we operate and responsibly managing ourenvironmental impacts and social commitments.
This Supplier Code of Conduct sets forth our principles and the minimum standards, with which we expect our suppliers to comply and holdtheir own suppliers and subcontractors accountable. We encourage suppliers to have their own systems and policies in place to comply with,and exceed where possible, the requirements in this Policy. Suppliers shall establish grievance mechanisms for workers and other relevant
parties to report concerns, and respond to these concerns in a fair and timely manner
As appropriate, preference will be given to suppliers that demonstrate their alignment with our commitments and engage with us so that we
can improve our social and environmental practices together.
For the purpose of this Code of Conduct:•"MOHG" means Mandarin Oriental International Limited and its direct and indirect subsidiaries and associated companies, andall hotels, residences, premises and business managed by those entities.

•"Supplier" is defined as any person, company, corporation or entity that sells, or seeks to sell goods or services to MOHG.

•"Code" is MOHG's Supplier Code of Conduct.

1. COMPLIANCE
Supplier shall comply with all applicable national, regionaland local laws and regulations.
Supplier shall promptly inform their MOHG contact person
should they be unable to comply with this Code and thereasons of non-compliance.
MOHG reserves the right to conduct unannounced
assessments, audits and inspections to ensure compliancewith this Code. If any non-compliance is identified,
Supplier shall take corrective action in a timely manner.
Supplier's non-compliance with this Code constitutes
grounds for MOHG to terminate the contractual andcommercial relationship.
2. HUMAN RIGHTS
Supplier shall meet the principles set out in the UN
Universal Declaration of Human Rights and theConventions of the International Labour Organisation in
respect of its own employees.
a.

No Forced Labour, Slavery and HumanTrafficking
MOHG is strictly against the use of forced labour, whether
in the form of prison labour, indentured labour or bondedlabour, and expects the same of Suppliers. MOHG does nottolerate any form of slavery and/or human trafficking, or
any toleration of or contribution to such acts by Suppliers.
Supplier shall not charge recruitment fees or restrict
employees’ freedom of movement.
b. Child Labour
Supplier shall adhere to the minimum age provisions ofapplicable laws and only employ workers who meet theminimum age for employment specified by the law of thecountry where the Supplier is based. Supplier is responsible
for verifying the age of their employees. lf minimum
employment age in a jurisdiction is not defined, the term
"child" refers to any person employed under the age of 15 orunder the age for compulsory education.
c.
Minimum Wages
Supplier shall offer remuneration packages that satisfy theminimum wage and benefits mandated by local laws.
d. Working Hours
Supplier shall ensure working hours for its employees are incompliance with local laws, and that overtime work iscompensated appropriately.

e.
Freedom of Association
Supplier shall not interfere with or obstruct employees fromexercising legal rights to freedom of association andcollective bargaining, or to join or form trade unions.
f.
Diversity and InclusionSupplier shall promote an inclusive environment that foster
mutual respect, diversity and equal opportunity withemployees. Every employee of the Supplier shall be treatedwith respect and dignity, and shall not be subject to any
form of harassment or discrimination in employment on thebasis of ethnicity, gender, age, sexual orientation, disability,background or religion, or any other status protected by law.
Supplier is encouraged to include businesses owned byindividuals from underserved and underrepresented
communities in their supplier selection process.
3.
HEALTH AND SAFETYSupplier is responsible for upholding a safe and healthy
working environment. Supplier shall comply with all relevantlaws, regulations and rules related to occupational health andsafety in the jurisdiction where they operate.
a. Workplace
The Supplier's workplace should provide a safe and healthy
working environment for all employees. This includes access todrinkable water, sanitary facilities, fire safety, emergency
preparedness, industrial hygiene, adequate lighting andventilation. The workplace should further be subject to regular
health and safety reviews, with corrective actions being taken
where necessary.
b. Occupational lnjury and lllness
Procedures should be in place to report, track and manage
occupational injury and illness with the objective of preventing
repeat incidents and reducing the quantity and seriousness ofincidents over time. Employees should receive safety training,
including proper use of chemicals, machinery, operating andpersonal protective equipment.
Where Supplier is providing housing for employees, theseshould also be safe and healthy. This includes access todrinkable water, sanitary facilities, fire safety, emergency
preparedness, adequate lighting and ventilation.
4. BUSINESS INTEGRITY
MOHG's internal Code of Conduct, requires all colleagues torespect high standards of ethics and professionalism. As such,
we expect our Supplier to adhere to a similar standard.

a. No Corruption
Supplier must comply with all applicable anti-corruption andanti-money laundering laws as well as laws governing lobbying,gifts, and payments to public officials, political campaign
contribution laws, and other related regulations.
b. No Improper Advantage
Supplier is advised that MOHG Colleagues cannot engage inactivities that may impact their judgment regarding the bestinterests of the company.
••••

Bribes, undisclosed payments or any other form of cashtransaction are not allowed.
Gifts and favours are acceptable provided they are
relatively small or insignificant value and customary innature.
Entertainment and hospitality must be limited toreasonable and proportionate hospitality or promotional
expenditure which seeks to establish or maintain abusiness relationship.
Supplier shall disclose any real or perceived conflicts ofinterest.

c. Business Practices
Supplier shall neither employ anti-competitive practices, nor
seek competitive advantage through illegal or unethicalbusiness practices. Fair dealing should be adopted at all times,
based on the price, quality and performance standard ofproducts and services.
d. Data Protection
Supplier agrees to comply with all applicable data protection
laws and any terms and conditions agreed with MOHG in theprocessing of personal data.
e. Intellectual Property Rights
Supplier acknowledges that MOHG's "Fan Device", the words
and names "Mandarin", "Oriental" and "Mandarin Oriental",and such other trademarks, service marks, trade names, logosand designs ("MOHG Marks") have acquired valuablesecondary meanings and goodwill and that goods and services
bearing the MOHG Marks have acquired a reputation of thehighest quality of hotel service. Supplier shall not claim rights
to or register any marks including or similar to any MOHG
Marks or do or allow any act which may impair MOHG's rights
in, or affect the validity or depreciate the associated value or
established prestige and goodwill of, any MOHG Marks.

f. Honest and Accurate RecordsSupplier must maintain honest and accurate records anddisclose any information requested by MOHG concerning its
compliance with this Code, all applicable laws and industry
good practices.
5. ENVIRONMENTAL PROTECTION
MOHG is committed to minimising our environmental impact,
including the supply chain, and prefers to work with Suppliers
that are likeminded.
a. Environmental Permits

Supplier shall obtain and keep current all required
environmental permits for their entire operation.
b. Environmental Management
Supplier is encouraged to put in place an environmental policyand management system and to minimise the negativeenvironmental impact of their operations, products and services
across all lifecycle stages. This includes:•Implementing practices to prevent and mitigate negative
impacts on biodiversity and ecosystems (e.g. pollutionand deforestation)•
Maximising resource use efficiency to yield energy andwater savings, and minimise waste generation•
Implementing measures to reduce carbon emissions whenfeasible, such as increasing use of renewable energy andresource-efficient transport•
Monitoring environmental performance (on a regularbasis) to seek continuous improvementc. Chemicals and Hazardous MaterialSupplier shall ensure chemicals and other products in its
possession or control posing a hazard if released to theenvironment are identified and managed in accordance withapplicable regulations to ensure their safe handling, movement,storage, recycling, reuse or disposal.
d. Endangered Species
Supplier shall refrain from offering products originating fromendangered species, listed in the CITES Appendices and theIUCN Red List of Threatened Species and MOHG Avoid List.
Supplier shall not offer any seafood from known Illegal,Unreported, and Unregulated (“IUU”) sources. Suppliers areencouraged to offer products from sustainable sources and shallprovide adequate substantiation when making such assertions.
e. Materials and Packaging
Supplier is expected to source materials responsibly andminimise the use of non-renewable raw materials. Suppliershall refrain from offering single-use plastic packaging anditems. Supplier shall endeavour to reduce unnecessary
packaging and offer reusable or recyclable packaging whenfeasible.
f. Animal Welfare
Suppliers shall comply with all applicable laws regarding
animal welfare. Suppliers are encouraged to meet, or surpass
when feasible, international standards on animal welfare.
6. COMMUNITY ENGAGEMENT
MOHG is committed to contributing to the communities inwhich we operate. Supplier is encouraged to engage with theircommunities to support social and sustainability development.
REPORTING VIOLATIONS
In support of the Supplier’s Code of Conduct, the Group has
established whistleblowing policies to facilitate suppliers toreport their concerns, including a “Speak Up” platform
operated by Deloitte: please visit https://secure.deloittehalo.com/MOHGSpeakUp for further details.
MOHG reserves the right to modify this Code of Conduct. Last
updated 18th January 2023.

Supplier Signature (optional)
Acknowledged by

Name of Company:________________________

Authorized Signature: ________________________

Company Chop: ________________________