MobileIron AppStation 1.0.0 for iOS
Guide for Administrators
June 19, 2019
For complete product documentation see:
MobileIron AppStation Product Documentation

Proprietary and Confidential | Do Not DistributeCopyright © 2019 MobileIron, Inc. All Rights Reserved.
Any reproduction or redistribution of part or all of these materials is strictly prohibited. Information in this publication
is subject to change without notice. MobileIron, Inc. does not warrant the use of this publication. For some phone
images, a third-party database and image library, Copyright © 2007-2009 Aeleeta's Art and Design Studio, is used.
This database and image library cannot be distributed separate from the MobileIron product.
“MobileIron,” the MobileIron logos and other trade names, trademarks or service marks of MobileIron, Inc.
appearing in this documentation are the property of MobileIron, Inc. This documentation contains additional trade
names, trademarks and service marks of others, which are the property of their respective owners. We do notintend our use or display of other companies’ trade names, trademarks or service marks to imply a relationshipwith, or endorsement or sponsorship of us by, these other companies.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 2

Contents

Contents
Contents

3

About MobileIron AppStation

4

MobileIron AppStation overview

4

MAM-only use cases with MobileIron AppStation

4

AppConnect apps for iOS behavior with MobileIron AppStation

5

MAM-only deployment diagrams

5

MAM-only with AppStation

5

MAM-only with AppStation and MDM with other platform

6

MobileIron AppStation configuration

7

Setting up MobileIron AppStation

8

AppStation configuration steps overview

8

Custom URL for an app

9Configuring AppStation sites

9

Verify the set up for AppStation

10

What users see in MobileIron AppStation for iOS

11

Download and install AppStation for iOS

11

Register AppStation with MobileIron Cloud

11

AppStation Launcher and Catalog

11

AppStation settings

16

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 3

1
About MobileIron AppStation
The following provide an overview of MobileIron AppStation for iOS:lllll

MobileIron AppStation overview
MAM-only use cases with MobileIron AppStation
AppConnect apps for iOS behavior with MobileIron AppStation
MAM-only deployment diagrams
MobileIron AppStation configuration

MobileIron AppStation overview
Deploying a MobileIron Unified Endpoint Management (UEM) platform allows you to secure and manage mobiledevices as well as mobile apps in your enterprise. The term mobile device management (MDM) is used to describe
the features, policies, and configuration used for securing and managing mobile devices. The term mobile apps
management (MAM) is used to describe the features, configuration, and policies used for securing, managing anddistributing enterprise apps to mobile devices. In most cases, you deploy MobileIron UEM to do both MDM andMAM. However, in some cases, you may want to manage apps without having to manage the device itself. A
deployment through which only apps on a device are managed is called MAM-only.
In a MAM-only deployment, the MobileIron UEM platform, MobileIron Cloud, supports installing and managing apps
using MobileIron AppStation. Only apps available through AppStation are managed. The device itself is not
managed in a MAM-only deployment.

MAM-only use cases with MobileIron AppStation
The following MAM-only use cases are supported with an AppStation deployment:ll

You have contractors who need your relevant apps, but their devices are managed. The device may be
managed by MobileIron Core or another MDM provider.
You have employees or seasonal workers who need your relevant apps on their personal devices, but yourprivacy or legal requirements do not allow device management.

NOTE: If you already have a MAM-only deployment using MobileIron Go, you can continue with thedeployment. However, MobileIron recommends using MobileIron AppStation for new MAM-onlydeployments. AppStation supports additional use cases that are not supported with MAM-onlyusing MobileIron Go.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 4

AppConnect apps for iOS behavior with MobileIron AppStation

AppConnect apps for iOS behavior with MobileIron AppStation
The following describes the behavior of AppConnect apps for iOS if the device has both MobileIron Mobile@Workfor device management (MDM) as well MobileIron AppStation for app management (MAM-only):llll

The apps that are AppConnect-enabled with a supported AppConnect version, switch to AppStation. If
AppStation has the appropriate configurations from MobileIron Cloud, the apps continue to work withAppStation. If AppStation does not have the appropriate configurations from Cloud, control for the apps
switches to MobileIron Go. The process is repeated if the app is uninstalled and re-installed.
AppConnect apps that are AppConnect-enabled with a version not supported by AppStation, always switch
to Mobile@Work.
AppConnect apps that have already checked in with either Mobile@Work or AppStation continue to workwith the original client with which the app checked in, even after a new client (Mobile@Work or AppStation)is added. The AppConnect app does not switch to the new client.
If the device has only AppStation, and the AppConnect apps are not enabled with AppConnect 4.3 or later,as supported by MobileIron, the apps run in non-AppConnect mode because they do not have a compatible
UEM client to switch to.

AppStation supports AppConnect apps that are enabled with AppConnect 4.3 or later as supported by MobileIron.

MAM-only deployment diagrams
The following provide a visual representation for a MAM-only deployment with MobileIron AppStation:ll

MAM-only with AppStation
MAM-only with AppStation and MDM with other platform

MAM-only with AppStation
The following shows a MAM-only with AppStation deployment. MobileIron Cloud is set up for MAM-only. The
device is not managed, only apps on the device deployed through AppStation are managed.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 5

MAM-only with AppStation and MDM with other platform

FIGURE 1. MAM-ONLY DEPLOYMENTMAM-only with AppStation and MDM with other platform
The following shows a device on which apps are managed with AppStation, while the device is also managed withanother MDM platform.

FIGURE 2. MAM-ONLY AND OTHER MDM ON A DEVICE

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 6

MobileIron AppStation configurationllDevice A is managed (MDM) by MobileIron Cloud.
Device B is not managed by your tenant of MobileIron Cloud. MobileIron AppStation is used for MAM-only.
The device can also be managed by MobileIron Core or another MDM provider .
NOTE: MobileIron Go and MobileIron AppStation on the same device is not supported.

MobileIron AppStation configuration
Configurations for MAM-only with MobileIron AppStation are created in MobileIron Cloud. MobileIron AppStation
receives the configurations when it registers with MobileIron Cloud.
Use the MAM Only configuration in MobileIron Cloud to set up AppStation. In addition, the following configurationsin Cloud are supported for managing apps through AppStation:
lll
ll
l
l
l

Certificate
Identity Certificate
AppConnect configurations and policies
AppTunnel (related to AppConnect)
MobileIron Threat DefensePrivacy
VPN
Wifi

IMPORTANT: MDM-related configurations other than the ones listed are not supported for MAM-onlydevices.
For information on setting up the configurations, see the MobileIron Cloud Administrator Guide.
AppStation supports only apps that can be launched using a custom URL scheme. The following types of apps aresupported:
lll

AppConnect apps (in-house or from the Apple App Store)
Non-AppConnect apps (in-house or from the Apple App Store)
Web applications

However, MobileIron recommends distributing only AppConnect-enabled apps to MAM-only devices usingAppStation. This is to avoid any conflicts arising from distributing apps which may already be available on theuser's device. These apps may not be able to launch or connect to the servers as expected. For example, if thedevice already has the Outlook app, and you distribute Outlook through AppStation, the app will not display on
AppStation Launcher. In this case Outlook will continue to connect to the original server.
The following administrator actions through AppStation are supported:
lll

Force check inRetire
Send messages

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 72Setting up MobileIron AppStation
The following describe the setup required for MobileIron AppStation for iOS:
llll

AppStation configuration steps overview
Custom URL for an app
Configuring AppStation sites
Verify the set up for AppStation

AppStation configuration steps overview
The configurations for AppStation are done in MobileIron Cloud. The following steps provide an overview of theconfiguration steps for deploying AppStation and pointers to the relevant content in the MobileIron Cloud
Administrator Guide:
1. Create a user group to distribute AppStation and manually add users to the group.
See "Creating a manually managed user group" in the MobileIron Cloud Administrator Guide.
IMPORTANT: Ensure that the option to Always require client for registrations is disabled. Theoption is available in Users > User Settings > Device Registration Setting. If the option
is enabled, users automatically get emails for registering their device. However, theemail provides instructions to register the via the Go client and is not applicable forregistering via AppStation.
2. Create a dynamically managed device group with the rule "user group," which equals to the user group
created for AppStation.
See "Adding a device group" in the MobileIron Cloud Administrator Guide.
3. Create a MAM Only configuration for AppStation and assign it to the dynamically managed device group
created for AppStation.
See "MAM Only Configuration" in the MobileIron Cloud Administrator Guide.
4. Add apps for distribution and assign the apps for distribution to the dynamically managed device group
created for AppStation.
NOTE: AppConnect apps require additional AppConnect-related configurations as well.
See the MobileIron Cloud Administrator Guide for adding and configuring apps in MobileIron Cloud. Somerelevant sections are:"Adding an app from a public store," "Adding an In-house app," "Configuring AppConnect Devices,""Configuring AppConnect Apps."
IMPORTANT: When adding apps that are not AppConnect apps to the AppCatalog, ensure thatthe launch URL field is configured. Enter the custom URL for launching the app in theLaunch URL field. This is not required for AppConnect apps. See also Custom URL foran app.
5. (Optional) Define the AppStation sites to distribute to devices.
AppStation sites are sites that you want to bookmark. See Configuring AppStation sites for information
about AppStation sites.
6. Download and register AppStation.
Automatic email notifications are not sent to device users to register with MobileIron Cloud. Use an
MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 8Custom URL for an app

alternate method, such as your enterprise email, to notify users to download the app and register withMobileIron Cloud. Device users download AppStation to their device directly from the Apple App Store. See
What users see in MobileIron AppStation for iOS for information about how device users can register theirdevices to your MobileIron Cloud instance and install apps from AppStation.

Custom URL for an app
An app's custom URL allows you to launch the app from AppStation. You configure the custom URL in the Launch
URL field when you add the app in MobileIron Cloud for distribution. Since it's not trivial to identify the custom URL
from the app itself, MobileIron recommends checking directly with the developer or doing an Internet search to findthe launch URL.
For ease of deployment, the custom URL for MobileIron apps and the following common apps is built in to AppStation:
ll
l
lll
llll

DropboxBox
Microsoft ExceMicrosoft Outlook
Microsoft Word
Microsoft Powerpoint
Microsoft Whiteboard
Microsoft Sharepoint
Microsoft OneNote
Microsoft SkyDriveYou do not need to configure a custom launch URL for AppConnect apps.

Configuring AppStation sites
AppStation sites are essentially bookmarks for relevant websites that you want to make available to your users.
Procedure
1.
2.
3.
4.
5.

In MobileIron Cloud, go to Configurations > +Add.
Search for AppStation Sites.
Select the configuration tile to start a new configuration.
Enter a name for the configuration.
In the Configuration Setup section, enter the following for each bookmark:a. Name: Enter a name for the bookmark.
b. URL: Enter the complete URL with prefix for the website.
6. Click Next.
7. Select the dynamically managed device group you created for AppStation.
8. Click Done.
Related topics
ll

MobileIron AppStation configuration
AppStation configuration steps overview

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 9

Verify the set up for AppStation

Verify the set up for AppStation
In MobileIron Cloud, go to Devices > Device Groups. Select the device group for AppStation to verify the configurations assigned to the group.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 10

3What users see in MobileIron AppStation foriOS
The following provide information about the user experience with MobileIron AppStation:lll

Download and install AppStation for iOS
Register AppStation with MobileIron Cloud
AppStation Launcher and Catalog

Download and install AppStation for iOS
MobileIron AppStation is available in the Apple App Store. Search for MobileIron AppStation in the App Store andfollow the prompts to install the app on your device.

Register AppStation with MobileIron Cloud
When you first launch MobileIron AppStation, you are prompted to enter your username and password. Enter yourenterprise username and password to register with MobileIron Cloud. When you register with MobileIron Cloud theapp Catalog and Sites configured for AppStation becomes available on your device.

AppStation Launcher and Catalog
When you launch MobileIron AppStation you see the Launcher screen. The Launcher screen displays the appsthat you have installed. When you first launch AppStation, the Launcher screen is empty.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 11

AppStation Launcher and Catalog

FIGURE 3. LAUNCHER WHEN APPSTATION IS FIRST LAUNCHED

Tap Catalog to see the apps available to you.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 12

AppStation Launcher and Catalog

FIGURE 4. CATALOG WITH AVAILABLE APPSTIP: Swipe down to refresh the Catalog screen. Alternately, go to Settings > Check for Updates tomanually sync with MobileIron Cloud and get the latest updates.
Tap an app and follow the prompts to install the app. If the app is a public app, AppStation switches to the AppleApp Store to install the app. After installing the app, launch the app. After installing in-house apps, the togglechanges from Install to Open. Click Open to launch the in-house app.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 13

AppStation Launcher and Catalog

FIGURE 5. IN-HOUSE APP > INSTALL > OPEN>>>>>
The app authorizes through AppStation. The app now also displays in Launcher. You can now launch the app fromLauncher.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 14

AppStation Launcher and Catalog

If AppStation Sites is configured, Launcher displays two tabs, one for Apps and another for Sites. The Sites tab
contains the website bookmarks configured in Cloud.
If Mobile Thread Defense (MTD) is configured, the MTD icon is seen in Launcher and Catalog.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 15

AppStation settingsFIGURE 6. SITES TAB AND THE MTD ICONAppStation settings
Settings in the AppStation app provides additional information about the app, the AppConnect apps installed on thedevice, access to app logs. If Mobile Threat Defense (MTD) is configured and applied to the AppStation device
group, MTD diagnostics is also available.

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 16

AppStation settings

FIGURE 7. SETTINGS

MobileIron AppStation 1.0.0 for iOS Guide for Administrators| 17