ENVIRONMENTAL,
SOCIAL &GOVERNANCEREPORT 2023

Table of Contents
About Us

3

Our Commitment & Our Core Values

4

About this Report5

Our ESG Priorities

6

Environmental

7

Social12

Governance20

Additional Information

40

SASB Content Index (Software & IT
Services)

41

GRI Content Index

44

TCFD (IFRS S1 / S2) Content Index53

About Us
We are pleased to present Verint’s latest
Environmental, Social & Governance (“ESG”) report.
In this report, you will learn about our commitment to conducting
business in an ethical manner, to promoting diversity, equity,and inclusion, and to reducing our environmental footprint. We
believe that our efforts to fulfill this commitment contribute to our
objectives of creating value for our stakeholders and helping makethe world a better place, and we look forward to our next steps on
this journey.
Verint ® is a leader in customer experience (“CX”) automation.
The world’s most iconic brands – including more than 80 of theFortune 100 companies – use the Verint Open Platform andour team of AI-powered bots to deliver tangible AI businessoutcomes across the enterprise.
Verint is uniquely positioned to help brands increase CX automation
with our differentiated AI-powered Open Platform. Brands today
are challenged to delight their customers while facing limited
budgets and resources. As a result, organizations are turning
to AI-powered platforms specifically designed for the customer
engagement domain to increase the level of their CX automation.

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Our Commitment &Our Core Values
We are committed to conducting business in an ethicalmanner and to working towards a better future. We believethat doing so contributes to our objectives of creating
value for our stakeholders, including customers andpartners, employees and stockholders, the communities
in which we work and the global community at large, andhelping make the world a better place.

We have five core values that inform how we operate
and the way we conduct our business:

1

The integrity to
do what’s right2

The innovation to create leading
solutions for real-world challenges

3

The transparency that fuels mutual trust
and productive, collaborative working
relationships

5

A passion for making our customers
and partners successful

4

The humility
to view our
successes as
milestones inour journey, andour mistakes asopportunities for
improvement

These values are at the heart of our business activities, engagements, andrelationships with stakeholders—as well as our ESG program.

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The purpose of this report is to share information about our efforts and progresswith respect to our ESG priorities based on the nature of our business andoperations, as well as management’s assessment of our key associated risks andopportunities, and input from our stakeholders.
Our corporate governance & nominating committee has responsibility foroverseeing our overall ESG program and related ESG risks and opportunities.
Management has also established an ESG working group comprised of members
from our Legal and Risk & Compliance functions. This group, assisted by othercontributing members from other functional areas, has general responsibility for the
management of our ESG program under the supervision of our Chief Administrative
Officer and our General Counsel.

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The report is written with reference to the Sustainability Accounting Standards
Board (“SASB”) standard for our industry (Software & IT Services). We also provide
supplemental information related to our ESG priorities, the Greenhouse Gas (“GHG”)
Protocol, the Global Reporting Initiative (“GRI”) Standards, and the Task Force on
Climate-Related Financial Disclosures (“TCFD”) (now monitored by the International
Financial Reporting Standards (“IFRS”) Foundation). We review these ESG reporting
frameworks and standards to understand their areas of focus for companies in our
industry. This report does not profess compliance with these standards.
Unless otherwise indicated, this report generally covers information for our global
operations as of January 31, 2024, or for our fiscal year ended January 31, 2024(“FYE 24”), as applicable.

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Our ESG Priorities
Priorities Table

We use a variety of means to identify our key ESG risks,determine our ESG opportunities and priorities, and help
guide and further develop our ESG program.
• Our senior management periodically participates in
an ESG materiality assessment. The assessment is a
useful tool for helping us to prioritize ESG issues andbuild our ESG program.
• We perform periodic industry benchmarking
analyses to understand and assess the ESG risks,
opportunities, and priorities identified by our peersin the software and technology industry.
• We review a number of the major ESG reporting
frameworks and standards, such as IFRS (including
SASB and TCFD) and GRI, to understand their areasof focus for companies in our industry.
Based on the foregoing, we consider the issues listed in
the following Priorities Table to be our core ESG priorities.
We address each of these subjects in this report, in
addition to other supplemental information we believe
may be useful to our stakeholders.
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ENVIRONMENTAL
Energy use & GHG
emissions

SOCIAL
Diversity, equity &inclusion
Employee wellbeing, benefits &development
Community
involvement &giving

GOVERNANCE
Ethical conduct
Legal & regulatorycompliance
Data privacy
Information /cybersecurity
Artificial intelligence(“AI”)
Risk management

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Environmental

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Environmental Program
We aim to engage in business practices that minimize ourenvironmental impact. As a software company, we do notcurrently believe that climate-related risks are material to
our business, strategy, or financial planning. While we have
not yet adopted specific environmental targets, we areproactively monitoring and assessing our environmental
impact through our ESG program and identifying andtaking steps to reduce our energy consumption andemissions.
We seek to reduce our environmental impact and toprovide our customers with solutions and services withless environmental impact. As part of our environmental
sustainability program:

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• Nearly all of our product offerings areavailable in the cloud, which can reduce energy
usage compared to traditional on-premises
deployments. Our multi-tenant cloud offerings
result in sharing computing resources among
many customers, where we can achieve
economies of scale, and can result in a reductionof energy consumption and carbon emissions.
• Nearly all of our product development andtesting is done in the cloud, which can reduceenergy usage compared to traditional colocation
environments.
• In 2021, we began a process to fully transition
both our internal data centers and our external
cloud operations to third-party cloud service
providers, enabling us to leverage technology
partners to provide best-in-class data center andcloud services at scale. This process, including

the migration from colocation facilities that we
previously used, is largely complete, and weanticipate completion by 2025.
• We seek to reduce our carbon footprint bypartnering with cloud service providers that havea commitment to reduction of carbon emissions
or net-zero targets.
• We work to optimize our cloud platform andcloud product offerings by improving central
processing unit usage and reducing resource
consumption, thereby reducing our energy
consumption.
• For our deployments that are on-premises
or hybrid, we typically fulfill the software
electronically via download (as opposed toshipment of physical media).

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TM8• We have implemented a hybrid work modeland have reduced our office footprint aroundthe world, thereby reducing our office electricalconsumption and emissions associated with
employee commuting. For our remaining offices,
we strive to reduce energy consumption, including
using motion sensor light switches, smart
thermostats, and the configuration of computers
and monitors to enter sleep mode when not
in use. Two of our offices are also located inbuildings that have green certifications under local
standards.

• We encourage our suppliers to operate in anenvironmentally responsible manner in addition torequirements regarding the health and safety of
their employees.
• We provide our employees with recycling
opportunities in our offices.
• We seek to enhance our environmental program
over time.

• When appropriate, we encourage virtual rather
than in-person meetings in part to reduce the
GHG emissions associated with travel.
• We are certified for the ISO 14001 Environmental
Management Standard in certain locations.

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9GHG Emissions
The following summarizes the GHG emissions tracked
for FYE 24.
SCOPE

GHG EMISSIONS(METRIC TONS CO2E)

Scope 1500

Scope 2

1,400

Scope 3Category 1¹

130 / 5,800

Scope 3 category 1 information is currently limited to our cloud platform-related
emissions. The first figure is based on supplier-specific data obtained from
reporting tools provided by our cloud service providers. We understand that
this figure reflects our attributable share of the vendors’ Scope 1 and Scope 2
emissions associated with our utilization of their cloud platforms. Our vendors
may alter the methodology they use for calculating and/or presenting the dataon their platform(s) from time to time, which may result in lack of comparability ofthe data available to us from period to period. The second figure was calculated
by us, based on our cloud consumption spending multiplied by the applicable
Environmentally Extended Input-Output (“EEIO”) emissions factor, in an effort tocapture the upstream and downstream emissions attributable to our utilization of
our providers’ cloud platforms. For clarity, the second figure also incorporates the
Scope 1 and Scope 2 emissions reported in the first figure.

¹

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We estimate that approximately 20 – 25% of theelectricity we consumed in FYE 24 came fromrenewable sources based on publicly-available regional
power supply data. We do not currently purchaserenewable energy credits or carbon offset credits.
The table on the left reflects the data we havecollected or that is available to us for the applicable
reporting period and may not represent the totalityof our emissions in any given scope or category. In
some areas, estimations were used to supplement
the data we collected. We believe that the estimates
employed are appropriate and reasonable; however,
due to inherent uncertainties in making estimatesand assumptions, actual results could differ fromthe original estimates, which have been rounded
for simplicity. The GHG figures were calculated withreference to the GHG Protocol Corporate Standard
and Scope 3 Calculation Guidance, as well as withreference to other sources such as the U.S. Energy
Information Administration, Environment Protection
Agency, and The Climate Registry. We do not currently
obtain third-party attestation for these figures.

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Water Utilization
We do not directly make use of water other thanfor the restrooms and kitchenettes at our offices,
including for drinking and for cleaning. Additionally,
two of our offices participate in grey water recycling
programs in their local areas.
We seek to partner with cloud hosting providers whoare committed to the reduction of water usage incooling their data centers.

Waste Electrical &Electronic Equipment
Compliance

E-Waste Diversion
Program
We have implemented an e-waste diversion program,which includes, among other things, unrepairable
product and competitor products that we have
replaced. We estimate that this program prevented
approximately 12 metric tons of e-waste from being
disposed of in landfills during FYE 24. The amountcan fluctuate from year to year depending on anumber of factors, including the customer contracts
we have in place for relevant hardware products in agiven reporting period and one-time events. In FYE
24, 11.5 metric tons of the total was attributable to a
one-time retirement of equipment in connection withthe migration of our data centers and developmentlabs to the cloud. Our e-waste diversion program in
the U.S. is ISO 14001 certified.

Under the Waste Electrical and Electronic Equipment(“WEEE”) Directive and implementing regulations, whencustomers within our EMEA region buy new electricaland electronic equipment from us they are entitled tosend old equipment back to us for recycling under certain
circumstances, such as at end of life.
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SocialEN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

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12Our Global Workforce
As of our most recent fiscal year end,
our worldwide team was comprised ofapproximately 4,300 innovative customer
engagement employees, plus a few hundred
contractors. Our employees are located in
more than 35 countries across three regions.
We are not dependent on foreign nationals inany of the countries where we have operations.
Overall, about 2% of our employees worldwide
are on work visas.
Our overall employee attrition rate has been
below average for our industry for the past
several years.

In locations where we maintain physical offices,
we encourage local employment and the hiring of
local managers. Working hand in hand with local
communities to foster job creation, our goal is tosupport local economies and create ecosystemsof employees rich in technical and professional
knowledge from which we can recruit.
Our globally distributed workforce and hybrid
work model has enabled us to be resilient, agile,and flexible in operating our business, supporting
our customers, and recruiting the best new talentavailable to us, irrespective of location.

PERCENTAGE OF TOTALEMPLOYEES BY LOCATION

32%
38%

30%

Americas
EMEA
APAC

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Diversity, Equity,& Inclusion
Our goal is to have our company reflect the global
communities in which we work and the customers weserve. We are dedicated to fostering an inclusive anddiverse global workforce and believe that our business will
be further strengthened by that diversity. We have not,however, set specific numerical targets in this area.
As of the end of our most recent fiscal year, on a global
basis, females represented approximately 28% of ouremployee base and 27% of our leadership roles.

GLOBAL GENDER

LEADERSHIP GENDER

27%

28%
72%

73%

FemaleMale

FemaleU.S. MINORITY & NON-MINORITY

As of the end of our most recent fiscal year, approximately
30% of our U.S. workforce was comprised of minorities.

30%
0%

10%

20%

70%
30%

40%

Minority
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Male

50%

60%

70%

80%

90%

100%

Non-Minority

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Our efforts to recruit, develop, and retain a morediverse workforce continue to be a priority, with afocus both on gender and on those groups historicallyunderrepresented in the technology field.
• We build and maintain relationships in the
U.S. with Historically Black Colleges andUniversities and women’s colleges, including
establishing expanded connections withcareer centers, attending career fairs they
organize, and participating in recruiting
programs for interns and new graduates fromsuch schools.
• Our U.S. talent recruitment efforts focus on
strategic outreach to build diverse pools of
qualified candidates, including posting open
jobs with over 70+ minority-based organizations
and job alliances, such as those focused on
opportunities for veterans and disabled persons.

Our Diversity, Equity & Inclusion Council focuseson promoting an environment that attracts andretains the best talent, values diversity, educates our
employees, and encourages innovation. The council
has two main objectives:• Continue to increase diversity across theorganization when attracting new talent; and• Increase cultural and diversity awareness within
the organization through training, education,community partnership, and employee events.
The council currently has several initiatives underway
and is actively promoting gender inclusion, through ourglobal Women’s Inclusion Network employee resourcegroup, various other inclusion awareness and education
campaigns and employee resource groups and otheractivities targeted at driving an inclusive culture.

• In EMEA, we support a robust recruiting
program focused on driving more diversity,
including, but not limited to, interns and new
graduate hires from various colleges, andutilizing our U.K. memberships in Women in
Tech® and in Neurodiversity in Business.
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Board Diversity
Our Board of Directors is currently comprised of
10 directors, including three female directors,
one of whom identifies as racially / ethnicallydiverse. We were pleased to have increased female
representation on our Board in 2022 and both
female and minority representation on our Board in
2023. The composition of the current Board reflects
diversity in business and professional experience,skills, gender, and age among our directors.
The Board has adopted a policy (reflected in thecorporate governance guidelines contained in thecharter of the corporate governance & nominating
committee) that the initial list of candidates fromwhich new director nominees are selected as partof any independent search process initiated by the
Board include candidates with a diversity of gender,
race, or ethnicity.

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Employee Wellness, Development & Engagement
We are focused on employee engagement andwellness by providing programs that focus on mental
health, financial and physical wellness, and advice
to improve work life balance. We also provide acompany-paid employee assistance program thatprovides for over 200 learning opportunities for our
employees’ personal and professional growth andother initiatives focused on providing employees witha toolkit of professional development options.
Our company-paid and subsidized benefits,competitive paid time off programs, flexible work
schedules, and family-friendly environment are key
in recruiting and maintaining high-caliber talentglobally.
We recognize differences in family composition andour tiered U.S. benefit plans provide options for
employees in diverse family circumstances, including
domestic partner benefits, adoption assistance, andfertility assistance.
Our hybrid work model gives employees the flexibility
to work from a Verint office or from a remote location,
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such as their homes. To facilitate this flexibility, we
provide our employees with the resources that theyneed in order to work in a remote environment,
including, in most cases, a full technology stackcomprised of a laptop, monitors, and otheraccessories.
We make efforts to listen to the voice of ouremployees. We periodically conduct employee surveys
and, where possible, use the feedback received fromthose surveys to drive certain initiatives. In 2023,
we conducted the Great Place to Work® survey,
to assess employee satisfaction in key areas, fromcredibility and respect to fairness and inclusion, andreceived certification in the majority of our eligible
countries. Approximately 79% of our global employees
participated in the survey, and according to survey
results, nearly 91% of our employees stated they felt
welcome joining the company. Additional feedback we
received included requests for additional development
and collaboration opportunities. Beginning in 2022,
we have enhanced our learning and development
options to include Verint Academy and our vWellness
Platform. Employees have extended learning options
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for additional soft skills, and technical and professional
training through this self-service option. Our learningand development options also include mental, physicaland financial health trainings in addition to professional
development. Additionally, we launched collaborationsites, partnering with a global provider for coworking
space, that allow employees from all over the world
to reserve local collaboration/office space as needed
to work with their colleagues in person. We havealso invested in converting our offices into hightech collaboration sites for employees to work withcolleagues and teams in person as needed. The ability
to work remotely or at a collaboration site provides
more work life balance and is a benefit of our hybrid
work model.
Our fast-paced, challenging, and collaborative work
environment nurtures professional growth and offers
a wide array of career advancement opportunities.
Our workforce planning tools provide managers
with a framework for thinking strategically about the
talent our company requires to achieve our businessgoals. We provide the tools necessary to prepare
people managers with extended resources, such as
our Manager Engagement Playbook and Manager
Coaching Cue Activities, that supports managers
in day-to-day real-time activities that make work
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meaningful to our employees. Continuous learningand the professional development of our employees
are key factors in our success. All our employees areafforded the opportunity to take part in our training
programs, with the ability to focus their learning on
the skills and knowledge that are most relevant for
their professional development. We offer thousands oftraining courses through multiple channels of learning,
including Verint Academy, technical skills training,
online training offerings through our employee
assistance program and wellness applications,
mentorship sessions and leadership coaching,
and traditional classroom and external training
engagements assigned by leadership for personal
and professional development. We conduct annual
performance reviews for all of our employees which
include an opportunity for employees to discuss careerdevelopment with their managers and design an
Individual Development Plan.

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Community Involvement& Giving

Human Rights & Labor
Practices

We seek to give back to the communities in which welive and work. In 2005, we launched the Verint NextGeneration Program, which engages our employees
around the globe in projects that benefit children in need.

We have adopted a global human rights policy andmaintain policies and procedures to comply with the
UK Modern Slavery Act and the Australian Modern
Slavery Act in an effort to ensure that our practices
are in line with relevant human rights and labor
standards.

As part of the program, our employees have engaged
in various community activities, including supplying
food pantries, participating in blood drives, collecting
clothing and school supplies, building playgrounds,
cleaning parks and planting gardens. We are also proud
to support our employees’ community service activities
with programs for donating employee time to qualified
children’s organizations and matching grants. In 2023,
we held a Global Day of Giving Event, where hundredsof our employees across the world came together toparticipate in charitable, environmental, and community
events. For FYE 24, Verint and our employees donatedover $550,000 to charitable organizations through ourvarious programs, with nearly 650 of our employees
supporting approximately 100 events for non-profit
organizations in our local communities benefiting over
150 charitable organizations across the globe.

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We seek to ensure that neither our own businesspractices nor those of our suppliers involve any formof slavery, forced or involuntary labor, or humantrafficking. We also seek to ensure that neither we
nor our suppliers employ individuals below the legal
age of employment. See “Supply Chain / ThirdParty Responsibility” for more information on our
expectations for our suppliers.

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Governance

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Ethical Conduct & Oversight
We view sound corporate governance and ethical conduct as essential to the success of our business and ourability to create value for our stakeholders. We believe that enduring economic success is inextricably linked to
ethical business conduct and responsible corporate citizenship.
We understand that a company is only as ethical as its employees. We believe that the most important andeffective way to communicate the importance of ethics and compliance to our employees is to set an effective“tone at the top,” starting with our Board and senior management. We seek to accomplish this by:• Modeling ethical behavior at• Communicating about

the Board and management

ethics and compliance issues

an open and responsive

openly at all levels of theteam level, as well as adopting

frequently, seriously, andapproach to concerns that areorganization.

• Building and maintaining

a strong governance andcompliance infrastructure
for the company.

raised by others.

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We keep our Board and its committees informed of our compliance activities
several times a year as part of scheduled updates, and more frequently where
necessary. The Board and its committees are actively involved in setting compliancepriorities, evaluating the company’s assessment of its risk, opportunities, and control
environment, and overseeing progress on risk mitigation activities.
• Our corporate governance & nominating committee has general responsibility

for overseeing our overall ESG program and related ESG risks and opportunities,

including with respect to environmental / climate change factors. This committee

an annual performance evaluation of itself and its committees, including with respect
to skills and composition.

• Our audit committee assists the Board in its oversight of our compliance with allapplicable laws and regulations, which includes oversight of the quality and integrityof our financial reporting, internal controls, and audit functions and oversight of ourrequired climate-related and other mandatory ESG disclosures, as well as generalrisk oversight, including with respect to cybersecurity management and disclosure.
• Our compensation committee is responsible for setting our compensationis also responsible for assisting the Board in establishing our corporate governancephilosophy, oversight of compensation and human capital risks, approving

screening, and recommending qualified candidates to serve on the Board. Pursuant

incentive compensation plans for all our employees.

guidelines, overseeing the Board’s operations and effectiveness, and identifying,compensation arrangements for our executive officers, and administering our stock

to the corporate governance & nominating committee charter, the Board undertakes

Compliance Program
We have adopted a broad corporate governance andcompliance program, which includes policies andprocedures, training, systems, and tools in a numberof key legal areas.
We are firmly committed to maintaining strong
corporate governance and compliance programs
informed by best practices and we periodically review
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our policies and procedures to ensure they are up todate with regulatory requirements.
We are also committed to maintaining a strong
control environment and to making effective controls
an integral part of our routine business practices,with checks and balances in place to help us address
issues before they become larger problems.

We require our employees to act in compliance withall applicable laws and regulations and to maintaina high level of ethical conduct in their dealings withcustomers, suppliers, and other stakeholders.
We conduct periodic audits or assessments of ourprograms.

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Code of Conduct
All of our employees, officers, and Board members are required to comply with our Code of Conduct. Our Code of Conduct
clearly articulates our core values, describes our policies and procedures, and provides our people with guidance on
important ethics and compliance issues, including a framework for making good decisions and instructions for communicatingareas of concern. Our Code of Conduct covers the following areas:• Ethical and legally compliant• Protection and safeguarding ofbusiness conduct, including incompany assets and resources, bothand competitors

intellectual property), customer

dealings with customers, suppliers,• An inclusive, fair, and diverse work
environment, including equal

opportunity in hiring and promotion
practices• A safe and healthy work environment• A zero-tolerance policy for unlawful
discrimination or harassment or for
workplace violence• Prioritization of company businesstangible and intangible (including

information, personally identifiable

information, and responsible use only
for designated proper purposes• Securing the company’s physical andelectronic assets and systems, andits product offerings• Proper handling of actual or

potential conflicts of interest• Compliance with applicable laws,

including prohibition on bribes orother improper payments, adherence
to applicable import / export

requirements, and prohibition on
insider trading• Rules and guidance on gifts andentertainment from / to third-parties• Accurate record keeping and public
disclosure• Authorized and coordinated publicstatements or disclosure• Reporting concerns

and activities during working hours

and proper conduct during off hours

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Anti-Bribery / Anti-Corruption (“ABC”)

Trade Compliance

As a global organization, Verint is committed to complying with all applicable laws
in the countries in which we operate including, importantly, laws concerning public
or private bribery and corruption. We prohibit the giving, offering, or receiving, ofanything of value, if intended for unlawful purposes. This includes a prohibition on
corrupt payments of all kinds, including facilitation payments.

We have a trade compliance program that is designed to ensure that
we and our counterparties comply with all applicable export and importlaws, rules, and regulations.

We also expect our third-party partners to share our commitment to upholdthe highest ethical standards in this regard. See “Supply Chain / Third-Party
Responsibility” below for more information on our expectations for our suppliers. Our
ABC program includes:

Our trade compliance program includes:• Screening of transaction counterparties• A process for product classification (for import / export)• Periodic employee trade compliance training• Contractual requirements and representations from third-parties we
do business with
• Sanctions compliance• Risk-based third-

party due diligenceprocedures and• Employee ABC
training

screening

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• ABC contractual

requirements andrepresentations fromthird-parties with whom
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Data Privacy
The use of our solutions and the operation of
our business involves the collection, storage, andtransmission of data, including data belonging to ouremployees, customers, and partners, some of whichconstitutes personal data.

• We do not knowingly process data about children.

Verint understands the importance of handlinginformation assets, respecting the rights of individuals,
and compliance with data privacy laws.

Verint’s policy and practice is to only use data inaccordance with the primary purposes for which it
was lawfully obtained. The Global Privacy Notice also
explains how to contact us in the event of concerns orquestions regarding privacy rights.

When we obtain personal data for our own businesspurposes, for instance through our marketing or
business development activities or otherwise frombusiness persons or entities with whom we do not havean agreement, our Global Privacy Notice explains how
we collect such personal data, the purposes for whichdata is used, and our compliance procedures. For
example:• Where we collect personal data from such third-

parties we are clear this is with consent or anotherlegal basis and we outline the purposes for which
personal data will be used.

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• We do not sell data we have acquired for marketing
purposes.

• We do not sell personal data.

For our recruiting efforts, Verint provides job applicantswith a privacy notice that describes how we collect,process, and store their personal data.
With respect to our customers and partners, we act ina limited capacity as an appointed service provider andmay process personal data on a customer’s or partner’s
behalf under our customer and partner agreements.
When appointed as a service provider, we will enter
into an appropriate written agreement which details the
purposes for which we collect and process data fromthe relevant counterparties.
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When we contract with third-parties for the provisionof goods or services to us, we undertake privacy
assessments as part of our due diligence and ensurethat appropriate contractual measures are put in place.

Our data privacy compliance program also includes
the following measures:• Monitoring applicable privacy regulations andhow we comply with differing laws and standards

In addition to our Global Privacy Notice, we maintaininternal policies and procedures relating to data
privacy, including:• Regional employee privacy policies• General Data Protection Regulation (“GDPR”)
policies for customer and employee data

• Global information security• Incident management

Besides our regional employee privacy policies, wehave published a global worker privacy policy, whichapplies to our current / former employees, temporary
staff, independent contractors, or contingent workers.
The policy outlines our efforts to safeguard andprotect the data of our workforce and let them know
how we collect, process, use, store, and share theirinformation for business purposes.

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across our global operating footprint.

• Regular consultations with leading international
privacy advisers to determine how evolving

information regulations impact our business
functions and customer operations.

• Establishment and administration of privacy andinformation security policies and proceduresfor the collection, storage, processing, andmaintenance of personal data.

• Use of specialized technology tools to strengthen
our compliance activities and assist us in

mapping, monitoring, and benchmarking our dataprocessing activities.

• Data privacy and data protection training,

including the identification and reporting ofincidents which may compromise personal data,

Our Global Privacy Office function resides within
our Legal department, which reports to senior
management and ultimately to our Board. The Global
Privacy Office seeks to ensure the appropriate
oversight and expertise are provided on global privacy
laws and requirements. We have also establishedregional Data Protection Officers tasked with helping
us understand and take the necessary steps to comply
with the range of evolving data privacy and protection
laws applicable to the numerous jurisdictions in which
we operate. Verint does not typically receive law
enforcement requests for user information. In the event
such a request is received, our usual practice is to refer
the law enforcement agency to the relevant customer
or vendor organization. Our products or services do
not incorporate government-required monitoring,
blocking, content filtering, or censoring.
Our solutions are designed to help our customers
comply with their own privacy compliancerequirements. For example, our solutions enable
selective access rights, rectification, erasure, anddata portability.

for our employees.

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Information / Cyber Security
Verint takes steps to protect our data and third-party
data we receive from our customers through theimplementation of technological and organizational
measures designed to reduce the risk from cybersecurity
threats, including data theft or destruction.
Our cybersecurity program is designed to assess,
identify, and manage material risks and vulnerabilities
to our security posture, including prioritizing andremediating cybersecurity risks. Our program calls for,among other things:• Incorporation of cybersecurity in our overall

enterprise risk management processes, including• Assessments designed to help identify cybersecurity
risks to our critical systems, information, products,

services, and our broader enterprise IT environment.

Our cybersecurity program also includes:• The adoption of best practices frameworks for our
cybersecurity program, including but not limited

to SOC 2, PCI-DSS, ISO 27001, NIST CSF, and NIST
800-53.

• Certifications or conformance for applicableproducts and services, including SOC 2, PCI-DSS,
ISO 27001, and HIPAA.

periodic enterprise risk assessments and tools used

• The adoption of best practices frameworks by• Regular reviews of cybersecurity risks and mitigation• Experienced personnel with certifications thatto track and monitor risks.
efforts specifically.

• Use of software and hardware tools and services tohelp safeguard our systems and product offerings.

• Certifications or conformance for certain products
and services.

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applicable partners, including SOC 2 and FedRAMP.
include Certified Information Systems Security

Professional (CISSP), Certified Information Systems
Management (CISM), and Certified Information
Systems Auditor (CISA).

• Independent third-party verification of risk

management standards for portions of our products
and services, with planned expansion in the future.

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As part of our adherence to the foregoing security
frameworks:• We maintain a dedicated security operations team tomonitor our back office and customer facing cloudenvironments 24x7x365.

• We make use of industry-leading cybersecurity

tools and services for real-time security monitoring,vulnerability management, and threat intelligence.

• We encrypt data at rest and in transit.
• We use least privilege access methodology.

• We maintain emergency response procedures which
are tested at least annually.

• We maintain backups and disaster recovery plans
which are tested at least annually.

• We conduct employee information security training
and testing activities.

Any data breaches or law enforcement issues
associated with cybersecurity, or other material legal
proceedings, are disclosed in our U.S. Securities andExchange Commission (“SEC”) filings where required.

• We maintain internal controls, including for identityand access management and logging.

• We maintain policies and procedures relating
to information security, including for incident
management and business continuity.

• We conduct regular vulnerability assessments on our
infrastructure and solutions.

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Artificial Intelligence
AI: Empowering Our Customers
Verint’s solutions empower our customers withmarket-leading AI technologies, which can be
configured to address each customer’s priorities andunique challenges. Our Open Platform enables ourcustomers to make use of AI anywhere within oursolution portfolio.
Our Verint DaVinci AI tools are designed toaugment the human workforce, to increase
productivity, and to improve process outcomes.
Verint DaVinci enables people and AI-poweredbots to work together to deliver faster and better
experiences and tangible business outcomes.

Commitment to Responsible & Ethical
AI Practices

Appropriate: Using AI Appropriately
for Our Solutions

We are committed to using and developing AI
technology in an ethical and responsible manner.
We have adopted the following principles regarding
our use of AI:

Verint works to limit potentially harmful applications
as we design and deploy AI technologies. We review
the AI technologies we deploy, their use cases, andthe related risks. Verint also evaluates how the AI
technology will scale across billions of interactions andglobal deployments to help ensure the AI technology
we offer can provide the value we intend.

• Deploying AI only for appropriate uses.

™

• Using AI securely and in compliance withprivacy and other regulations.
• Working to ensure AI operates in a fair andsafe manner.
• Designing AI to be controlled and accountableto people.
These principles inform our commitment todeveloping AI technology responsibly and ethically.
They are incorporated into our company culture andare ingrained in the processes used to deliver thetechnologies and solutions we provide our customers.

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Secure, Private & Compliant
AI technologies are often exposed to large
amounts of personal data, raising issues related
to data privacy and security. Verint designs anddevelops AI technologies using research anddevelopment best practices.
Verint works to develop its AI systems in compliancewith applicable laws and regulations and designs
such systems in a manner that allows compliant
use by customers. This includes respecting thirdparty intellectual property rights in the design anddevelopment process.
Verint also supports the adoption of data protection
and privacy regulations to address risks associatedwith AI, as well as the implementation of safe data
handling practices, and undertakes annual policy
reviews and updates to keep pace with changes.
As AI development and utilization continues to
evolve, we monitor the regulatory environment
to keep abreast of laws and how their mandates
may impact the delivery of our solutions, such as
the Regulation (EU) 2024/1689 of the European
Parliament and of The Council (“EU AI Act”).
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Fair: Building AI to Avoid Unfair
Sensitive Bias
AI algorithms and datasets can reflect and / orreinforce unfair sensitive biases. Verint understands
that distinguishing fair from unfair biases is notalways simple and may differ across cultures andsocieties. We seek to avoid the use of our AI
solutions resulting in unjust impacts on people,
particularly those related to sensitive characteristics
such as race, ethnicity, gender, nationality, income,sexual orientation, disability, age, and political or
religious belief.

Accountable to People: Delivering
Trusted Output that is Accountable
to People
The AI technologies and use cases Verint offers
provide appropriate opportunities for assessments,
relevant transparent explanations, and value. Our
AI technologies are subject to appropriate human
direction and control. This helps to manage risks
related to ethical use cases, unintended consequences,and transparency, and provides mechanisms to help
alleviate misinformation and manipulation.

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Business Continuity Management
Verint recognizes the critical role of Business Continuity Management (“BCM”),
and has established processes, resources, and guidelines designed to ensure theavailability of Verint business functions and services to customers and partners in
the event of emergency or other operational disruption.
The BCM program, which is based on the principles of the ISO 22301 standard, isfocused on maintaining continuity in the delivery and support of our products, aswell as traditional back-office support functions. The BCM program also provides
for data and knowledge redundancy and includes robust backup and recovery
processes. Verint has put in place the infrastructure, policies, and procedures
to allow employees to work remotely. We also require our key suppliers andsubcontractors to define and maintain their own business continuity management
plans and to make them available to Verint for review upon request.
We have not historically experienced material performance issues, material service
disruptions, or material customer downtime in our cloud-based product offerings.

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Supply Chain / Third-Party Responsibility
Compliance Matters
In addition to our Code of Conduct, we have an established Third-Party Code of Conduct
which outlines our expectations of suppliers and third-party partners regarding, among
other things:• Compliance with relevant laws
and regulations, including antibribery & anti-corruption• Protection of human rights andfair and non-discriminatory labor
practices• Prohibitions on the use of childand forced or involuntary labor• Protection of the environment• Employment, diversity, andprovision of equal opportunities• Workplace conditions andemployee health and safety• Management of conflicts ofinterest• Information security andprotection of data
• Use of Verint’s technology andelectronic assets• Record keeping

In addition, we have adopted a Conflict Minerals Policy in compliance withapplicable SEC rules regarding the responsible sourcing of certain minerals, which
we expect our suppliers to follow. We conduct annual supply chain due diligencein furtherance of this policy and to support our annual conflict minerals report filedwith the SEC.
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Supplier Management
We have implemented a supplier management
program designed to maximize the value of our
key supplier relationships while mitigating risks.
Key elements of the program include:• Supplier prioritization – Assessing eachsupplier’s business impact versus thedifficulty of moving to an alternative
provider• Supplier qualification – A vetting process
based on sound and responsible businesspractices and in compliance with regulatory
and customer commitments• Supplier performance management –A measurement system which tracks
performance against contractual
obligations, stakeholder expectations, andstrategic goals• Supplier relationship management – A
series of value creating strategies to foster
mutually beneficial partnerships• Enhanced supplier risk management– Assessing the overall risk level andmitigating the risk by applying a series ofreviews, assessments and actions

Diversity and Socially Responsible Procurement Practices
We encourage socially responsible procurement practices by actively pursuing business relationships withsmall businesses and suppliers owned by minorities or by women.
To facilitate this objective, we utilize a third-party tool which aggregates data about the diversity
qualifications of more than a million potential suppliers and then allows us to measure our spending withthese suppliers.

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Training

Reporting Concerns

Verint has a broad corporate compliance training program. The core program
consists of the following five topics:

Verint has an open-door policy
in which we encourage open
communication, feedback, anddiscussion about any questions,problems, suggestions, or othermatters of importance to an employee.
We actively encourage our employees
to report issues or concerns to their
managers, human resources, the legal
department, or members of senior
management.

• Code of Conduct• Information Security & Data Privacy• Anti-Bribery / Anti-Corruption• Insider Trading• Global Trade Compliance

We deliver these trainings to thousands of employees around the world eachyear and we seek to achieve a 100% completion rate for each training cycle.
We also offer trainings in other key areas, including Anti-Harassment andArtificial Intelligence.

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We also maintain an Ethics Helplinewhere employees, stockholders,
vendors, suppliers, and customers can
submit issues or concerns, including
potential violations of the Code of
Conduct or other policies, 24 hours aday, 365 days a year, on their mobile
device, or on the web, by phone, or
by mail. Reporters may request that
helpline reports be sent directly to theaudit committee of our Board.

Anti-Retaliation Policy
We believe it is essential that our employees feel empowered to raise concernswith the expectation that these concerns will be promptly reviewed andappropriately addressed, and that they will not be subject to retaliation as aresult. As such, Verint prohibits retaliation in any form against any employee byanother employee or the company.

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Risk Management
The Board and its committees take an active rolein overseeing the assessment and managementof our risks. The Board believes an effective risk
management system will:• Timely identify the material risks that weface.
• Ensure communication of necessary
information with respect to material risks tosenior executives and, as appropriate, to theBoard or relevant committees.
• Facilitate implementation of appropriate
and responsive risk management strategies
consistent with our risk profile.
• Integrate risk management into ourdecision-making.

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The Board and its committees regularly receive
information regarding our financial position, capital
structure, operations, strategy, compensation,compliance and governance activities, information/ cybersecurity, and risk management from senior
management. During its review of such information,
the Board and its committees discuss, review, andanalyze risks associated with each area, as applicable.
• The audit committee oversees managementof financial and compliance risks, including
with respect to financial reporting and related
information systems, credit and liquidity,
cybersecurity, legal compliance, required
climate-related and other mandatory ESG
disclosures, potential conflicts of interest, andrelated party transactions.
• The compensation committee discusses,
reviews, and analyzes risks associated withour compensation plans and arrangements,
including human capital risks related torecruiting, retention, and attrition. The
committee also receives updates on trends anddevelopments in compensation and related
matters from its independent compensation
consultant at least annually.
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• The corporate governance & nominating
committee oversees risks associated with
our overall governance practices, including
regarding the operation of our ESG program,and the leadership structure of our Board. The
committee oversees and receives updates on
corporate governance and public company legal
matters from internal and external counsel on aregular basis throughout the year and receives
periodic reports from management on our
ESG program, as part of its oversight of ESGrelated risks, including those associated withenvironmental / climate change factors. To date,
we have not identified material climate-relatedrisks to the company as part of our assessment
processes and have not adopted emissions
targets or goals, however, we continue tomonitor this area as one of our ESG priorities.

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The full Board is regularly informed about theactivities of its committees through committee
reports and other communications, as well as
participation in committee meetings by noncommittee member directors from time to time.
The Board also oversees risk management andcompliance generally, including information security
and cybersecurity, on which it receives reports atleast quarterly. The quarterly briefing on information
security and cybersecurity includes information about
our information security systems and tools, policies
and procedures, security events, testing, audits, risk
areas, and related mitigation plans.
Under the oversight of the Board, we have also
undertaken a number of enterprise risk assessments
over the years and have implemented policies,
procedures, and programs designed to help manage
the risks to which we are exposed in our business andto align risk-taking appropriately with our efforts toincrease stockholder value. For example, we conduct
a quarterly survey process encompassing hundredsof employees which seeks to ensure that material
information about our operations, finances, andcompliance activities is effectively conveyed to senior
management on a timely basis.

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Board Independence & Refreshment
Our Board is currently comprised of ten members, nine of whom are independent directors. All of our standing
Board committees are comprised solely of independent directors.
We endorse the concept of Board refreshment, with seven new independent directors in the last six years.

Stockholder Engagement
We engage in frequent and extensive stockholder
engagement to learn what issues are important toour stockholders.
It is and has been our practice for many years toengage with our investors on a regular basis. Each
year, we typically meet with well over a hundred
investors as part of our investor relations program,during which we make ourselves available to discuss,subject to the limitations of applicable securities
law, any subject our stockholders wish to raise withus, including matters of strategy, capital allocation,

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

corporate governance, and executive compensation.
We believe this program of regular stockholder
engagement has been productive and provides anopen exchange of ideas and perspectives for bothmanagement and our stockholders.
As part of our overall stockholder engagement, eachfall we proactively reach out to substantially all of
our large stockholders, with the direct participationof our compensation committee chairman.

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Awards & Recognition

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Additional Information

Our Code of Conduct and many of our other corporate governance or compliance policies are available on thecorporate governance page of our website.

Verint® (NASDAQ: VRNT) is a leader incustomer experience (“CX”) automation. The
world’s most iconic brands – including morethan 80 of the Fortune 100 companies – use
the Verint Open Platform and our team of AIpowered bots to deliver tangible AI businessoutcomes across the enterprise.

Additional information about our Board of Directors, our stockholder engagement efforts, and our executive
compensation, including CEO pay ratio and pay-for-performance, is included in our annual proxy statement.
Our ESG team can be reached at ESG@verint.com.

Forward-Looking Statements
This report may contain “forward-looking statements,” including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forwardlooking statements are not guarantees of future performance and they are based on management’s expectations thatinvolve a number of known and unknown risks, uncertainties, assumptions, and other important factors, any of which
could cause our actual results to differ materially from those expressed in or implied by the forward-looking statements.
The forward-looking statements contained in this report are made as of the date of this report and, except as requiredby law, Verint assumes no obligation to update or revise them, or to provide reasons why actual results may differ. For a
more detailed discussion of how these and other risks, uncertainties, and assumptions could cause Verint’s actual results
to differ materially from those indicated in its forward-looking statements, see Verint’s filings with the SEC.
This report does not cover all the information about our business. The inclusion of information or references in thisLearn more at Verint.com.

report, including the use of “materiality” or similar terms, should not be construed as a characterization regarding themateriality of such information to our financial results or that such information is necessarily material to investors or otherstakeholders for purposes of U.S. federal securities laws.

© 2024 Verint Systems Inc. All rights reserved worldwide.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENTCOMPANY, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint andother parties may also have trademark rights in other terms used herein.
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SASB CONTENT INDEX (Software & IT Services)
Company: Verint Systems Inc.
Reporting Period: February 1, 2023 to January 31, 2024 or as of January 31, 2024 (unless otherwise indicated)
All disclosures, including metrics and other statements, information, and data set out in Verint’s ESG Report
and/or the SASB Index below are estimates based on available data at the time of collection.
Topic

SASB CodeEnvironmental
Footprint ofHardware
Infrastructure

TC-SI-130a.1

Metric1) Total energy consumed, (2)percentage grid electricity, (3)percentage renewable

Disclosure
Total Electricity Consumption: approx. 3,000 MWh (approx. 10,800 gigajoules).
Electricity generated from renewable sources:

Location
2023 ESG Report Environmental, GHG
Emissions

We estimate that approximately 20-25% of the electricity we consumed in FYE 24 came fromrenewable sources based on publicly-available regional power supply data.
TC-SI-130a.2(1) Total water withdrawn, (2) total
water consumed, percentage of eachin regions with High or ExtremelyHigh Baseline Water Stress

We do not directly make use of water other than for the restrooms and kitchenettes at our
offices, including for drinking and for cleaning.

2023 ESG Report Environmental, Water
Utilization

TC-SI-130a.3

Discussion of the integration ofenvironmental considerations into
strategic planning for data center
needs

As part of our environmental program, we seek to mitigate our carbon footprint bypartnering with cloud service providers that have a commitment to reduction of carbon
emissions or net-zero targets. We seek to partner with cloud hosting providers who arecommitted to the reduction of water usage in cooling their data centers.

2023 ESG Report– Environmental,
Environmental Program

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2023 ESG Report –Environmental, Water
Utilization

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TopicSASB Code

MetricDisclosure

Location

Data Privacy &Freedom ofExpression

TC-SI-220a.1

Description of policies and practices
relating to targeted advertising anduser privacy

Verint’s Global Privacy Notice explains how we collect personal data, the purposes for whichdata is used, and our compliance procedures. The Global Privacy Notice can be accessed via
Verint’s website.

2023 ESG Report Governance, Data Privacy

TC-SI-220a.2

Number of users whose information
is used for secondary purposes

Verint’s policy and practice is to only use data in accordance with the primary purposes forwhich it was lawfully obtained.

2023 ESG Report –Governance, Data Privacy

TC-SI-220a.3

Total amount of monetary losses
as a result of legal proceedings
associated with user privacy

Any material data breaches or law enforcement issues associated with cybersecurity, or othermaterial legal proceedings, are disclosed in our SEC filings where required.

2023 ESG Report –Governance, Information
Security / Cybersecurity

TC-SI-220a.4(1) Number of law enforcement
requests for user information, (2)number of users whose information
was requested, (3) percentage
resulting in disclosure

Verint does not typically receive law enforcement requests for user information. In the event
such a request is received, our usual practice is to refer the law enforcement agency to therelevant customer or vendor organization.

2023 ESG Report Governance, Data Privacy

TC-SI-220a.5

List of countries where coreproducts or services are subject togovernment-required monitoring,
blocking, content filtering, or
censoring

Our products or services do not incorporate government-required monitoring, blocking,content filtering, or censoring.

2023 ESG Report Governance, Data Privacy

TC-SI-230a.1(1) Number of data breaches, (2)percentage that are personal data
breaches, (3) number of users
affected

Any material data breaches or law enforcement issues associated with cybersecurity, or othermaterial legal proceedings, are disclosed in our SEC filings where required.

2023 ESG Report Governance, Information/ Cybersecurity

TC-SI-230a.2

Description of approach toidentifying and addressing data
security risks, including use of thirdparty cybersecurity standards

Our cybersecurity program is designed to assess, identify, and manage material risks to our
security posture. A description of our program can be found in the body of our ESG report.

2023 ESG Report Governance, Information/ Cybersecurity

Data Security

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Verint Global Privacy
NoticeThe CX Automation Company

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TopicSASB Code

MetricDisclosure

Recruiting &Managing a Global,
Diverse & Skilled
Workforce

TC-SI-330a.1

Percentage of employees that
require a work visa

Overall, about 2% of our employees worldwide are on work visas.

2023 ESG Report - Social,
Our Global Workforce

TC-SI-330a.2

Employee engagement as apercentage

We periodically conduct employee surveys and, where possible, use the feedback received
from those surveys to drive certain initiatives. In 2023, we conducted the Great Place toWork ® survey and received certification in the majority of our eligible countries. Please referto the body of our ESG report for a description of certain enhancements made as a result offeedback gathered from our most recent employee survey.

2023 ESG Report - Social,
Employee Wellness,
Development &Engagement

TC-SI-330a.3

Percentage of (1) gender and (2)diversity group representationfor (a) executive management, (b)non-executive management, (c)technical employees, and (d) all other
employees

As of January 31, 2024:

2023 ESG Report - Social,
Our Global Workforce

Board of Directors: - 27% (Female); 73% (Male); approx. 91% (White); approx. 9% African
American or Black.

Location

FYE 2024 DEF14A (Proxy)

Global Employees: 28% (Female); 72% (Male). Leadership Roles 27% (Female); 73% (Male).
U.S. Employees: 30% (Minority); 70% (Non-Minority)Intellectual Property
Protection &Competitive Behavior

TC-SI-520a.1

Total amount of monetary losses
as a result of legal proceedings
associated with anticompetitive
behavior regulations

Any material legal proceedings are disclosed in our SEC filings where required.

2023 ESG Report Governance, Information/ Cybersecurity

Managing
Systemic Risks
from Technology
Disruptions

TC-SI-550a.1

Number of (1) performance issuesand (2) service disruptions; (3) totalcustomer downtime

We have not historically experienced material performance issues, material service
disruptions, or material customer downtime in our cloud-based product offerings.

2023 ESG Report Governance, BusinessContinuity

TC-SI-550a.2

Description of business continuity
risks related to disruptions ofoperations

A detailed description of our identified risk factors, including those related to our business
continuity, can be found in our SEC filings. We provide an overview of our BusinessContinuity Program and how we address certain business continuity risks in the body of our
ESG report.

2023 ESG Report –Governance, BusinessContinuity

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FYE 2024 Form 10-K

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GRI CONTENT INDEXStatement of use:
Verint Systems Inc. has reported the information cited in this GRI content index for the period February 1, 2023,
to January 31, 2024, or as of January 31, 2024 (unless otherwise indicated) with reference to the GRI Standards.
All disclosures, including metrics and other statements, information, and data set out in Verint’s ESG Report and/ or the GRI Index below are estimates based on available data at the time of collection.
GRI 1 used:
GRI 1: Foundation 2021
GRI STANDARD
Gri 2: General
Disclosures 2021

GRI Standard Title
2-1 Organizational
details

Disclosure

Location or Omission

Legal Name: Verint Systems Inc.

2023 ESG Report – About Us

Traded on NASDAQ: VRNTFYE 2024 Form 10-K

Headquarters: 225 Broadhollow Road, Melville, NY, 11747 (as of the publication date of this ESG report)
The countries where we have our primary operations are listed in our Form 10-K each year. For FYE 24, thesecountries were: United States, United Kingdom, India, Israel, Indonesia, and Australia.

2-2 Entities includedin the organization’ssustainability reporting

Unless otherwise indicated, this report generally covers information for our global operations as of January 31,
2024, or for FYE 24, as applicable.

2-3 Reporting period,
frequency and contact
point

Reporting Period: February 1, 2023, to January 31, 2024, or as of January 31, 2024 (unless otherwise indicated)

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2023 ESG Report – About This
ReportFYE 2024 Form 10-K

Frequency: Annual

2023 ESG Report – About This
ReportPoint of Contact: esg@verint.com

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GRI STANDARD
Gri 2: General
Disclosures 2021

GRI Standard Title

Disclosure

Location or Omission

2-4 Restatements of
information

None.

GRI Index

2-5 External assurance

Our report is reviewed internally and by several external advisors, but we do not currently engage a third party toprovide external assurance. We may undertake such an external review for future reports.

GRI Index

2-6 Activities, value
chain and otherbusiness relationships

Information about our activities, value chain, and other business relationships is described in the body of our ESG
report and in our SEC filings.

2023 ESG Report – About Us

2-7 Employees

As of January 31, 2024:

2023 ESG Report - Social, Our
Global Workforce

Global Employees (Total): approx. 3,700 plus a few hundred contractors
Global Employees (Gender): 28% (Female); 72% (Male).

FYE 2024 Form 10-K

FYE 2024 Form 10-K

Global Employees (Region): Americas (38%); EMEA (32%); APAC (30%)

2-9 Governancestructure andcomposition

Verint’s Board of Directors currently includes three standing committees: audit; compensation; and corporate
governance & nominating. More information about our Board, its committees, and our corporate governancepolicies can be found on the leadership and corporate governance sections of our website.

2023 ESG Report - Governance,
Ethical Conduct and Oversight2023 ESG Report - Governance,
Risk Management
Verint Corporate GovernanceVerint Leadership

2-10 Nominationand selection of thehighest governancebody

Candidates for our Board of Directors are nominated each year by the incumbent directors based on therecommendation of the corporate governance & nominating committee. Stockholders may also propose director
candidates in compliance with the terms of our bylaws and applicable SEC rules.
The Board has adopted a policy (reflected in the corporate governance guidelines contained in the charter ofthe corporate governance & nominating committee) that the initial list of candidates from which new director
nominees are selected as part of any independent search process initiated by the Board include candidates witha diversity of gender, race, or ethnicity. The composition of the current Board reflects diversity in business andprofessional experience, skills, gender, and age among our directors.

2023 ESG Report – Social, Diversity
Equity & Inclusion, Board Diversity
2023 ESG Report – Governance,
Risk Management
2023 ESG Report – Social, Board
Diversity
Verint Leadership

We do not have a classified Board and all directors stand for re-election annually.

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GRI STANDARD
Gri 2: General
Disclosures 2021

GRI Standard Title

Disclosure

Location or Omission

2-11 Chair of thehighest governancebody

Dan Bodner, Verint’s CEO since the company’s inception in 1994, serves as Chairman of the Board of Directors.

Verint Leadership

2-12 Role of thehighest governancebody in overseeing
the management of
impacts

Our Board of Directors and its committees actively oversee the assessment and management of our identified
risks. The corporate governance & nominating committee has general responsibility for overseeing our overall
ESG program and related ESG risks and opportunities, including with respect to environmental / climate change
factors.

2023 ESG Report – Governance,
Ethical Conduct and Oversight

2-13 Delegation of
responsibility for
managing impacts

Our corporate governance & nominating committee has responsibility for overseeing our overall ESG program
and related ESG risks and opportunities. Management has also established an ESG working group comprised ofmembers from our Legal and Risk & Compliance functions. This group, assisted by other contributing members
from other functional areas, has general responsibility for the management of our ESG program under thesupervision of our Chief Administrative Officer and our General Counsel.

2023 ESG Report – About This
Report2-14 Role of thehighest governancebody in sustainability
reporting

The corporate governance & nominating committee oversees and receives updates on corporate governanceand public company legal matters from internal and external counsel on a regular basis throughout the year andreceives periodic reports from management on our ESG program, as part of its oversight of ESG-related risks,
including those associated with environmental / climate change factors.

2023 ESG Report – Governance,
Risk Management

2-15 Conflicts ofinterest

The audit committee of our Board of Directors is responsible for overseeing financial and compliance risks,
including with respect to financial reporting and related information systems, credit and liquidity, cybersecurity,
legal compliance, required climate-related and other mandatory ESG disclosures, potential conflicts of interest,
and related party transactions.

2023 ESG Report – Governance,
Risk Management

2-16 Communication ofcritical concerns

Consistent with our company values of transparency and integrity, our employees are expected to promptly
report any situation that may constitute a violation of law or our Code of Conduct and company policies.
Employees may raise such concerns with their manager, our Human Resources, Legal Departments, or othermembers of senior management. We also maintain an Ethics Helpline where employees can submit issues orconcerns. Reporters may request that helpline reports be sent directly to the audit committee of our Board.

2023 ESG Report - Governance,
Reporting Concerns

Details regarding our Board members’ qualifications can be found on our website and in our SEC filings.

Verint Leadership

2-17 Collective
knowledge of thehighest governancebody

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

Verint Corporate Governance

FYE 2023 DEF14A (Proxy)

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GRI STANDARD
Gri 2: General
Disclosures 2021

GRI Standard Title

Disclosure

Location or Omission

2-18 Evaluation of theperformance of thehighest governancebody

Pursuant to the corporate governance & nominating committee charter, the Board undertakes an annual
performance evaluation of itself and its committees, including with respect to skills and composition.

Corporate Governance &Nominating Committee Charter

2-19 Remuneration
policies

Details regarding our Director and Executive Officer compensation policies and processes can be found in our
SEC filings.

FYE 2024 DEF14A (Proxy)

2-20 Process
to determine
remuneration

Details regarding our Director and Executive Officer compensation policies and processes can be found in our
SEC filings.

FYE 2024 DEF14A (Proxy)2-21 Annual totalcompensation ratio

For the year ended January 31, 2024, the ratio of CEO compensation to that of the median employee (as defined
under applicable SEC rules) was 99:1.

FYE 2024 DEF14A (Proxy)2-22 Statementon sustainable
development strategy

We seek to reduce our environmental impact and to provide our customers with solutions and services with lessenvironmental impact.

2023 ESG Report - Environmental,
Environmental Program

2-23 Policy
commitments

A number of our policies addressing our commitments regarding responsible business conduct are publicly
available on our website:

Verint Code of Conduct

Verint Code of Conduct

Anti-Corruption Policy

Verint Third Party Code of Conduct
Anti-Corruption Policy
UK Modern Slavery Act Statement

Verint Third-Party Code of Conduct
UK Modern Slavery Act Statement
Conflict Minerals Policy

Conflict Minerals Policy
2-24 Embedding policy
commitments

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

The Verint Code of Conduct details the expectations and requirements that we set out for our employees,
officers, and Board.

2023 ESG Report – Governance,
Code of Conduct

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GRI STANDARD
Gri 2: General
Disclosures 2021

GRI 3: Material Topics
2021

GRI Standard Title

Disclosure

Location or Omission

2-25 Processes toremediate negative
impacts

The Verint Code of Conduct, along with other established policies, procedures, and requirements help to mitigate
our risks.

2023 ESG Report – Governance,
Code of Conduct

2-26 Mechanisms forseeking advice andraising concerns

Consistent with our company values of transparency and integrity, our employees are expected to promptly
report any situation that may constitute a violation of law or our Code of Conduct and company policies.
Employees may raise such concerns with their manager, our Human Resources, Legal Departments, or othermembers of senior management. We also maintain an Ethics Helpline where employees, stockholders, vendors,
suppliers, and customers can submit issues or concerns. Reporters may request that helpline reports be sent
directly to the audit committee of our Board.

2023 ESG Report - Governance,
Reporting Concerns

2-27 Compliance withlaws and regulations

Any material legal proceedings are disclosed in our SEC filings where required.

2023 ESG Report - Governance,
Information / Cybersecurity

2-28 Membershipassociations

U.K. memberships in Women in Tech® and in Neurodiversity in Business2023 ESG Report – Social, Diversity
Equity & Inclusion

2-29 Approachto stakeholder
engagement

Feedback from our various stakeholders helps inform and drive our strategies and priorities. Our stakeholders
include our employees, customers, partners, and investors.

2023 ESG Report2-30 Collective
bargaining agreements

Our employees in the United States are not covered by any collective bargaining agreements.

3-1 Process todetermine material
topicsThe ESG priorities listed in our ESG report were informed by feedback from our internal stakeholders,benchmarking against our industry peers, and review of selected ESG reporting frameworks and standards,
including GRI.

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

An overview of our stockholder engagement efforts is described in the body of our ESG report, with more details
available in our SEC filings.

Verint Corporate Governance

FYE 2024 DEF14A (Proxy)FYE 2024 Form 10-K

In some cases, our employees outside the United States are automatically subject to certain protections
negotiated by organized labor in those countries directly with the government or trade unions, or areautomatically entitled to severance or other benefits mandated under local laws.
2023 ESG Report – Our ESG
Priorities

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GRI STANDARD
GRI 3: Material Topics
2021

GRI Standard Title
3-2 List of material
topicsDisclosure
Please see the ESG priorities listed in our Priorities Table. A number of these ESG priorities align with thefollowing GRI Topics:

Location or Omission
2023 ESG Report – Our ESG
Priorities

GRI 205: Anti-Corruption
GRI 302: Energy
GRI 305: Emissions
GRI 401: Employment
GRI 404: Training and Education
GRI 405: Diversity and Equal Opportunity
GRI 418: Customer Privacy

GRI 205: Anticorruption 2016

GRI 206: Anticompetitive Behavior
2016

3-3 Management ofmaterial topics

Each of our ESG priorities and the list of GRI Topics is managed as described in our ESG report.

GRI Index

205-1 Operations
assessed for risks
related to corruption

As part of our compliance program, we conduct periodic audits or assessments to identify and mitigate our risks.

2023 ESG Report – Governance,
Compliance Program

205-2 Communicationand training aboutanti-corruption policies
and procedures

Verint’s Code of Conduct and Anti-Corruption Policy directly addresses the issue of anti-bribery and corruption
as well as the expectations that we have for our employees to act in compliance with all applicable laws andregulations and Verint policy concerning these matters. Additionally, all employees are assigned a broad suite ofcompliance training annually, which includes a training module on anti-bribery and corruption.

2023 ESG Report – Governance,
Compliance Program

205-3 Confirmed
incidents of corruption
and actions taken

Any material legal proceedings are disclosed in our SEC filings where required.

2023 ESG Report - Governance,
Information / Cybersecurity

206-1 Legal actions
for anti-competitive
behavior, anti-trust,and monopoly
practices

Any material legal proceedings are disclosed in our SEC filings where required.

2023 ESG Report - Governance,
Information / Cybersecurity

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

2023 ESG Report – Governance,
Training

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GRI STANDARD
GRI 302: Energy 2016

GRI Standard Title

Disclosure

Location or Omission

302-1 Energy
consumption within
the organization

Total Electricity Consumption: approx. 3,000 MWh (approx. 10,800 gigajoules).

GRI 303: Water andEffluents 2018

303-5 Water
consumption

We do not directly make use of water other than for the restrooms and kitchenettes at our offices, including for
drinking and for cleaning.

2023 ESG Report - Environmental,
Water Utilization

GRI 305: Emissions
2016

305-1 Direct (Scope 1)
GHG emissions

500 MTCO2e.

2023 ESG Report - Environmental,
GHG Emissions

305-2 Energy indirect(Scope 2) GHG
emissions

1,400 MTCO2e.

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

We estimate that approximately 20-25% of the electricity we consumed in FYE 24 came from renewable sources
based on publicly-available regional power supply data.

This reflects the data that we have collected or that is available to us for the applicable reporting period and may
not represent the totality of our emissions in any given scope or category. In some areas, estimations were used
to supplement the data we collected. We believe that the estimates employed are appropriate and reasonable;
however, due to inherent uncertainties in making estimates and assumptions, actual results could differ from theoriginal estimates, which have been rounded for simplicity.

This reflects the data that we have collected or that is available to us for the applicable reporting period and may
not represent the totality of our emissions in any given scope or category. In some areas, estimations were used
to supplement the data we collected. We believe that the estimates employed are appropriate and reasonable;
however, due to inherent uncertainties in making estimates and assumptions, actual results could differ from theoriginal estimates, which have been rounded for simplicity.

2023 ESG Report - Environmental,
Electrical Energy Consumption
2023 ESG Report - Environmental,
GHG Emissions

2023 ESG Report – Environmental,
GHG Emissions

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GRI STANDARDGRI Standard Title

GRI 305: Emissions
2016

305-3 Other indirect(Scope 3) GHG
emissionsDisclosure
130 / 5,800, category 1 only.
Scope 3 category 1 information is currently limited to our cloud platform-related emissions. The first figure isbased on supplier-specific data obtained from reporting tools provided by our cloud service providers. We
understand that this figure reflects our attributable share of the vendors’ Scope 1 and Scope 2 emissions
associated with our utilization of their cloud platforms. Our vendors may alter the methodology they use
for calculating and/or presenting the data on their platform(s) from time to time, which may result in lack ofcomparability of the data available to us from period to period. The second figure was calculated by us, basedon our cloud consumption spending multiplied by the applicable Environmentally Extended Input-Output “EEIO”
emissions factor, in an effort to capture the upstream and downstream emissions attributable to our utilizationof our providers’ cloud platforms. For clarity, the second figure also incorporates the Scope 1 and Scope 2
emissions reported in the first figure.

Location or Omission
2023 ESG Report – Environmental,
GHG Emissions

This reflects the data that we have collected or that is available to us for the applicable reporting period and may
not represent the totality of our emissions in any given scope or category. In some areas, estimations were used
to supplement the data we collected. We believe that the estimates employed are appropriate and reasonable;
however, due to inherent uncertainties in making estimates and assumptions, actual results could differ from theoriginal estimates, which have been rounded for simplicity.
GRI 306: Waste 2020

306-4 Waste diverted
from disposal

Approximately 12 metric tons of e-waste were diverted from being disposed of in landfills during FYE 24.

2023 ESG Report - Environmental,
E-Waste Diversion Program

GRI 401: Employment2016

401-1 New employee
hires and employee
turnoverOur overall employee attrition rate has been consistent with or below industry average for the past several years.

2023 ESG Report - Social, Our
Global Workforce

401-2 Benefits
provided to fulltime employees thatare not provided totemporary or part-time
employees

We offer a number of company paid and subsidized benefits, competitive paid time off programs, and flexible
work schedules.

2023 ESG Report – Social,
Employee Wellness, Development& Engagement

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

Our U.S. benefit plans provide options for employees in diverse family circumstances, including domestic partner
benefits, adoption assistance, and fertility assistance.

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GRI STANDARDGRI Standard Title

Disclosure

Location or Omission

GRI 404: Training and
Education 2016404-2 Programs for
upgrading employee
skills and transition
assistance programs

We offer thousands of training courses through multiple channels of learning, including Verint Academy, technicalskills training, online training offerings through our employee assistance program and wellness applications,
mentorship sessions and leadership coaching, and traditional classroom and external training engagements
assigned by leadership for personal and professional development.

2023 ESG Report – Social,
Employee Wellness, Development& Engagement404-3 Percentage of
employees receiving
regular performanceand careerdevelopment reviews

We conduct annual performance reviews for all of our employees which include an opportunity for employees todiscuss career development with their managers and design an Individual Development Plan.

2023 ESG Report – Social,
Employee Wellness, Development& Engagement405-1 Diversity of
governance bodies
and employees

As of January 31, 2024:

2023 ESG Report - Social, Diversity,
Equity & Inclusion

GRI 405: Diversity
and Equal
Opportunity 2016

Board of Directors: 27% (Female); 73% (Male); approx. 91% (White); approx. 9% African American or Black.
Global Employees: 28% (Female); 72% (Male). Leadership Roles 27% (Female); 73% (Male).

FYE 2024 DEF14A (Proxy)

US Employees: 30% (Minority); 70% (Non-Minority)
GRI 418: Customer
Privacy 2016418-1 Substantiatedcomplaints concerning
breaches of customer
privacy and losses ofcustomer data

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

Any material data breaches or law enforcement issues associated with cybersecurity, or other material legal
proceedings, are disclosed in our SEC filings where required.

2023 ESG Report - Governance,
Information / Cybersecurity

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TCFD (IFRS S1 / S2) CONTENT INDEXAll disclosures, including metrics and other statements, information, and data set out in Verint’s ESG Report and / or the TCFD (IFRS S1 / S2) Index below are estimates
based on available data at the time of collection. In our response to each high-level prompt, we have attempted to address the more detailed prompts specified in the
S1 and S2 frameworks (which more detailed prompts have not been recited below for improved readability and to avoid unnecessary redundancy in our responses).
Topic
Governance

Recommendations

Disclosure

Location

Describe the governancebodies responsible for theoversight of sustainability/ climate-related risks andopportunities.

Our Board and its committees are actively involved in setting compliance priorities, evaluating the company’s
assessment of its risk, opportunities, and control environment, and overseeing progress on risk mitigation activities.
Our corporate governance & nominating committee has general responsibility for overseeing our overall ESG program
and related ESG risks and opportunities, including with respect to environmental / climate change factors.

2023 ESG Report –Governance, EthicalConduct, and Oversight;
Governance, Risk
Management; Governance,
Environmental

The corporate governance & nominating committee is responsible for identifying, screening, and recommending
qualified candidates to serve on the Board. Pursuant to the corporate governance & nominating committee
charter, the Board undertakes an annual performance evaluation of itself and its committees, including withrespect to skills and composition.
We keep our Board and its committees informed of our compliance activities several times a year as part ofscheduled updates, and more frequently where necessary. The corporate governance & nominating committee
receives updates on corporate governance and public company legal matters from internal and external counsel
on a regular basis throughout the year, including with respect to ESG trends and developments, and periodic
reports from management on our ESG program.
To date, we have not identified material climate-related risks to the company as part of our assessment
processes and have not adopted emissions targets or goals, however, we continue to monitor this area as oneof our ESG priorities.

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TopicGovernance

Recommendations
Describe management’s
role in the governanceprocesses, controls andprocedures used tomonitor, manage andoversee sustainability /climate-related risks andopportunities.

Disclosure
Our corporate governance & nominating committee has responsibility for overseeing our overall ESG program
and related ESG risks and opportunities. Management has also established an ESG working group comprised ofmembers from our Legal and Risk & Compliance functions. This group, assisted by other contributing members
from other functional areas, has general responsibility for the management of our ESG program under thesupervision of our Chief Administrative Officer and our General Counsel.

Location
2023 ESG Report – About
This Report; Governance,
Compliance Program; Our
ESG Priorities

We are also committed to maintaining a strong control environment and to making effective controls an integral
part of our routine business practices, with checks and balances in place to help us address issues before they
become larger problems.
We use a variety of means to identify our key ESG risks, determine our ESG opportunities and priorities, and help
guide and further develop our ESG program. Our senior management has participated in a materiality assessment.
The assessment is a useful tool for helping us to prioritize ESG issues and build our ESG program. We performperiodic industry benchmarking analyses to understand and assess the ESG risks and priorities identified by ourpeers in the software and technology industry. We review a number of the major ESG reporting frameworks andstandards (such as SASB, GRI, and TCFD) to understand their areas of focus for companies in our industry.

Strategy

Describe the sustainability/ climate-related risks andopportunities that could
reasonably be expected toaffect the entity’s prospects,
business model or value
chain, strategy, decision
making, financial position, or
climate resiliency.

EN V IRO N M E N TA L , S O C I A L & GOVE RNANC E RE P ORT 2023

As a software company, we do not currently believe that climate-related risks are material to our business, strategy,
or financial planning and have not adopted emissions targets or goals. We do, however, seek to monitor andassess climate-related risks through our ESG program, and to identify ways in which we can mitigate that risk andminimize our impact on the environment.

2023 ESG Report –Environmental

The CX Automation Company

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TopicRisk Management

Recommendations
Describe the entity’s
processes and related
policies used to identify,
assess, prioritize andmonitor sustainability /climate-related risks andopportunities.
Describe the extent
to which and how theprocesses for identifying,assessing, prioritizing andmonitoring sustainability/ climate-related risks andopportunities are integrated
into and inform the entity’s
overall risk management.

Disclosure
Under the oversight of the Board, we have undertaken a number of enterprise risk assessments over the years
and have implemented policies, procedures, and programs designed to help manage the risks to which we areexposed in our business and to align risk-taking appropriately with our efforts to increase stockholder value.
We use a variety of means to identify our key ESG risks, develop our ESG opportunities and priorities, andhelp guide and further develop our ESG program. Our senior management periodically participates in an ESG
materiality assessment. The assessment is a useful tool for helping us to prioritize ESG issues and build our ESG
program. We perform periodic industry benchmarking analyses to understand and assess the ESG risks andpriorities identified by our peers in the software and technology industry. We review a number of the major ESG
reporting frameworks and standards, such as IFRS (including SASB and TCFD) and GRI, to understand their areasof focus for companies in our industry.
We monitor sustainability-related risks in a number of ways. For example, we use specialized technology tools tostrengthen our compliance activities and assist us in mapping, monitoring, and benchmarking our data processing
activities. We maintain a dedicated security operations team to monitor our back office and customer facing cloudenvironments 24x7x365. We make use of industry-leading cybersecurity tools and services for real-time security
monitoring, vulnerability management, and threat intelligence. We are committed to using and developing AI
technology in an ethical and responsible manner. We have adopted the following principles regarding our use of AI:
deploying AI only for appropriate uses; using AI securely and in compliance with privacy and other regulations; working
to ensure AI operates in a fair and safe manner; and designing AI to be controlled and accountable to people.
We collect and measure climate-related data where feasible, including GHG emissions, water utilization, ande-waste. We collect and measure operations-related data, including regarding data breaches, law enforcement
issues associated with cybersecurity or other material legal proceedings, performance issues, and service
disruptions. We measure employee attrition and diversity, and assess employee engagement and wellness. We
screen third-parties with whom we transact or engage for products / services to assess related risk. We track
employee training, among other inputs and parameters.

Location
2023 ESG Report– Governance, Risk
Management; Our ESG
Priorities; Governance,
Data Privacy; Governance,
Information / Cybersecurity;
Governance, Artificial
Intelligence; Governance,
Business Continuity;
Governance, Anti-Bribery/ Anti-Corruption (“ABC”);
Governance, Training;
Environmental, GHG
Emissions; Environmental,
Water Utilization;
Environmental, E-Waste
Diversion Program; Social,
Our Global Workforce;
Social, Employee Wellness,
Development & Engagement

To date, we have not identified material climate-related risks to the company as part of our assessment processes
and have not adopted emissions targets or goals or made use of scenario analysis in this area, however, we
continue to monitor this area as one of our ESG priorities.
We continue to enhance our processes in all of the areas covered by our ESG report as part of our ESG program.

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TopicMetrics and Targets

Recommendations
Describe the entity’ssustainability / climaterelated (GHG emissions)
metrics and targets.

Disclosure
We collect climate-related data where feasible. In our 2023 ESG report, we have disclosed several climate related
metrics including certain estimated GHG emissions, and certain consumption and utilization data. We do notcurrently purchase renewable energy credits or carbon offset credits.
Scope 1: 500 MTCO2e
Scope 2: 1,400 MTCO2e

Location
2023 ESG Report– Environmental;
Environmental, GHG
Emissions; Environmental,
Water Utilization

Scope 3: 130 / 5,800 MTCO2e, category 1 only
Scope 3 category 1 information is currently limited to our cloud platform-related emissions. The first figure isbased on supplier-specific data obtained from reporting tools provided by our cloud service providers. We
understand that this figure reflects our attributable share of the vendors’ Scope 1 and Scope 2 emissions
associated with our utilization of their cloud platforms. Our vendors may alter the methodology they use
for calculating and / or presenting the data on their platform(s) from time to time, which may result in lack ofcomparability of the data available to us from period to period. The second figure was calculated by us, based on
our cloud consumption spending multiplied by the applicable EEIO emissions factor, in an effort to capture theupstream and downstream emissions attributable to our utilization of our providers’ cloud platforms. For clarity,
the second figure also incorporates the Scope 1 and Scope 2 emissions reported in the first figure.
This reflects the data that we have collected or that is available to us for the applicable reporting period and may
not represent the totality of our emissions in any given scope or category. In some areas, estimations were used
to supplement the data we collected. We believe that the estimates employed are appropriate and reasonable;
however, due to inherent uncertainties in making estimates and assumptions, actual results could differ from theoriginal estimates, which have been rounded for simplicity. We do not currently obtain third-party attestation forthese figures.
As a software company, we do not believe that climate-related risks are material to our business, strategy, or
financial planning and have not adopted emissions targets or goals or made use of scenario analysis in this area.
We do, however, seek to monitor and assess climate-related risks through our ESG program, and to identify ways
in which we can mitigate that risk and minimize our impact on the environment.

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