AdviceLine
Ask questions, discover best practices,and learn new ways to leverage yourVerint solutions

The Verint Customer Engagement Cloud Platform

The Customer Engagement Company1Overview
Verint® AdviceLine™ is a service that allows customers to schedule anonline session with an experienced Verint Application Consultant to assist
with non-technical “How can I…?” questions.
• An AdviceLine session provides you with a forum for asking questions
on the best way to use Verint products to solve operational problems
and conduct analysis.
• Sessions are conducted via Webex or Microsoft Teams in one-hourblocks (minimum).
• If required, these sessions can be used as short training sessions(depending on the topic).
• Technical issues—such as error messages or unexpected behaviors—
should be logged into the Verint Support Portal on Verint Connect.

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AdviceLine Benefits

AdviceLine Packages• Get help from an expert.
• Answer those “How do I…?” questions.
• Model / analyze operational challenges.
• Optimize your usage of the software.
• Learn to leverage features which may be underutilized.

• AdviceLine can be purchased in eight one-hour increments or isincluded as part of Premium Plus Support (16 hours per year).
• AdviceLine can also be purchased as part of ourLearning-as-a-Service packages.
• AdviceLine packages expire 12 months from the purchase date.

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How to Book an AdviceLine Session
It’s easy to get started with AdviceLine.
1. Go to http://www.verint.com/adviceline.
2. Click on the link within the AdviceLine description to open up theAdviceLine form.
3. Complete the form. If you do not know your order number, contact
your Verint project manager or Verint Support account manager.
4. Enter dates and times for at least three, one-hour timeslots when
you are available.
5. Provide a comprehensive list of topics and questions you’d like todiscuss on the call.
6. Click Submit.
7. We will respond to the customer with an assigned consultant and aninvitation to schedule a session within two business days.

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Topics Not Covered by AdviceLine
Many technical topics and questions are not suitable for AdviceLine
because they require more investigation and timing than AdviceLine
allows.
Below are some examples of what is not covered by AdviceLine (the list is
not all encompassing).
• Writing code.
• Reviewing customer code.
• Troubleshooting or testing customer code.
• Adding or updating adapters.
• Exporting/importing data activities.
• Providing general troubleshooting (e.g., troubleshooting alarms, dataflows for new recording, or adapter configurations).
• Responding to licensing queries.
• Performing as PCI audits.

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FAQs

How long does the AdviceLine credit last?
AdviceLine hours expire one year fromdate of sale.

What happens if the AdviceLine
session takes less time or lasts longer
than scheduled?
AdviceLine sessions are scheduled andaccounted in one-hour blocks. For example,a session scheduled for two hours but taking
one and one-half hours would be billed at twohours. A session scheduled for three hours but
only took one and one-half hours would bebilled at two hours.

AdviceLine

What happens if my AdviceLine session runs
over the scheduled time?
Towards the end of the planned session, yourconsultant will review the time still required
to complete the session. This may mean bothparties need to negotiate to determine if
additional AdviceLine time is necessary or not.

The Customer Engagement CompanyTM

6Other Services and Support Options
Verint AdviceLine is one of several services we offer customers to increase their knowledge and the value theygain from their Verint solutions. Other offerings include:• Verint Connect – Our customer and partner online community that brings together the documentation,
training, resources, and people you need to get the most out of your Verint solutions. Here you can network,
share best practices and advice, and get your questions answered by other Verint customers and subject
matter experts.
• Consulting and Value Realization Services – Our consulting experts and partners can analyze your current
business environment and provide recommendations to help you improve operational performance. Verint
Value Realization ServicesSM help you mature and optimize your use of Verint software, creating a clear path tovalue and increased solution adoption.
• Ongoing Education and Training – Accessible through Verint Connect, Verint Academy provides interactive
learning experiences to support different types of learners and different levels of experience.
• Technology Managed Services – We can supplement your staff and bring our expertise to help you run,change, and adapt your operations in a matter of weeks—not months.

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Organize an online session with an experienced Verint application
consultant to assist with your non-technical “How can I…?” questions.
Find Out More

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Americas
info@verint.com+1 770 754 1900
1-800-4VERINT

Europe, Middle East & Africa
info.emea@verint.com+44(0) 1932 839500

Asia Pacificinfo.apac@verint.com+(852) 2797 5678

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verint.com/blog© 2023 Verint Systems Inc. All marks referenced herein are trademarks, registered orotherwise, of Verint Systems Inc. (“Verint”), its subsidiaries, or its respective licensor
owners. All Rights Reserved Worldwide. Unauthorized use, duplication, or modificationof this document, or any part, without the written consent of Verint is strictly prohibited.
By providing this document, Verint is not making representations regarding thecorrectness or completeness of its contents and reserves the right to alter this document
at any time without notice. Features listed in this document are subject to change andnot all functionality is available in all configurations. 04.2023

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