Verint ApplicationTriggers
Now You Can:• Achieve PCI compliance byautomatically pausing andresuming recordings.

• Improve customer experiences

by tagging interactions
for quality reviews.

• Reduce the risk of penalties by

providing process compliance
guidance in real time to agents.

• Help meet GDPR, CCPA,

and other privacy regulations
by tagging interactions
that contain personallyidentifiable information (PII).

Protecting consumer privacy and meeting government andindustry regulations are ongoing struggles for many contact
centers. Failure to meet these regulations could result in
expensive data breaches, audits, hefty fines, loss of customers,lawsuits, and a tarnished brand image.
Verint® Application Triggers™ is an innovative, cloud-based solution thatprovides contact center leadership with the assurance that their centeris complying with the appropriate rules, regulations, and processes. It
can trigger actions based on real-time desktop events to help ensurecompliance, such as pausing and resuming recording, or generating pop-up
alerts with process-step reminders for employees.
Verint Application Triggers uses desktop events to initiate a variety ofactions, including:•Pausing and resuming interaction recordings to meet
Payment Card Industry (PCI) security standards.

•Tagging interactions with non telephony-based data tags for easy
search and retrieval in compliance audits and quality reviews.

•Providing simple reminders to accurately guide agents inreal time through compliance-governed processes.

With this proven, enterprise-scale functionality, you can provide essential
compliance-related information and guidance to employees at appropriate
or critical points in a process. It’s a proactive approach for deterring noncompliant behavior. Moreover, the data captured can also enhance yourquality management processes. Specific interactions can be tagged andretrieved for targeted and effective feedback that helps improve employee
performance and the customer experience.

Verint Application Triggers
Benefit from Proactive vs.
Reactive Compliance
Verint Application Triggers can help ensure compliance byproactively carrying out actions or providing information andguidance to employees while interactions are in progress.
This helps prevent non-compliant behavior from occurring in
the first place, as opposed to relying on compliance staff toidentify issues after the event and conduct complex, timeconsuming remedial actions.
By leveraging real-time desktop events and context totrigger actions, the solution can provide a high degreeof accuracy, which in turn can help reduce organizationalrisk and the potential for financial penalties. For example,
fines for non-compliance for PCI can vary from $5,000 to$100,000 per month, with additional expenses required toresolve and repair potential damages.

Increase Employee Confidence
and Performance

In addition to capturing data that can be used to enhanceVerint Quality Management, Verint Real-Time Agent Assist™
uses Verint Application Triggers to tie desktop activity withlinguistic and acoustic data to provide contextual, real-time
guidance. Verint Application Triggers also enables Verint
Desktop and Process Analytics™ to create process maps
based on desktop activities and establish actual, end-to-end
process handle times. Verint Workforce Engagement can
simplify administrative and end-user workflows and training
requirements.

Part of Verint Customer
Engagement Cloud Platform
Verint Application Triggers is part of a patent-protected
portfolio of cloud solutions for building enduring customer
relationships. With a full set of solutions for digitalfirst engagement, Verint helps the world’s most iconic
brands efficiently connect work, data, and experiences toconsistently deliver differentiated experiences at scale.

Verint Application Triggers can provide real-time
notification of process requirements and step-by-stepguidance, increasing employee confidence in their ability
to execute tasks correctly. Working in concert with Verint
Quality Management™, the solution can help you simplify
and improve quality management practices by tagging
and qualifying recordings based on application data forimproved employee feedback.

Learn more atwww.verint.com

Extend the Value throughIntegrations
Verint Application Triggers integrates with other solutions
within Verint Workforce Engagement™, so you can benefit
additional capabilities to support expansion and scalability
as part of a unified and integrated solution.

Verint. The Customer Engagement Company®
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1-800-4VERINT© 2023 Verint Systems Inc. All marks referenced herein are trademarks, registered or otherwise, of Verint Systems Inc. (“Verint”), its subsidiaries, or its respective licensor owners.
All Rights Reserved Worldwide. Unauthorized use, duplication, or modification of this document, or any part, without the written consent of Verint is strictly prohibited. By providing
this document, Verint is not making representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without
notice. Features listed in this document are subject to change and not all functionality is available in all configurations. 01.2023

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