Preparation Guide
Edition 202312

Copyright © EXIN Holding B.V. 2023. All rights reserved.
EXIN® is a registered trademark.
SIAM™ is a registered trademark.
VeriSM™ is a registered trademark of IFDC.
No part of this publication may be reproduced, stored, utilized or transmitted in any form or by any means, electronic, mechanical,or otherwise, without the prior written permission from EXIN.

Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)

2Content
1. Overview
2. Exam requirements
3. List of Basic Concepts
4. Literature

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Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)3

1. Overview
EXIN SIAM™ Foundation (SIAMF.EN)
Scope
EXIN SIAM™ Foundation certification confirms that the professional understands the basic
concepts and principles of managing multiple service providers and integrating them seamlessly toprovide a single business-facing IT organization.
This certification includes the following topics:• introduction to SIAM
• SIAM implementation roadmap• SIAM roles and responsibilities• SIAM practices• processes to support SIAM
• SIAM challenges and risks• SIAM and other practices.
SummarySIAM™ is a methodology used to manage multiple service providers and to integrate themseamlessly to provide a single business-facing IT organization. In 2023, ISO/IEC published part 14of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC
20000-1. This is not exam literature. The EXIN SIAM™ Foundation certification tests a candidate’sknowledge and understanding of the terminology and the core principles. The certification covers
themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It
also includes examples of implementation structures, governance, tooling and data considerations
and the common processes used in a SIAM ecosystem. A candidate who successfully completes
this certification knows how SIAM delivers business value and is able to contribute to theimplementation and use of SIAM in an organization.

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Context
The EXIN SIAM™ Foundation certification is part of the EXIN SIAM™ qualification program.

Target group
This certification is aimed at professionals worldwide who have an interest in the practices of SIAM
or want to implement this methodology in an organization and, in particular, professionals who are
already working with service management processes. Furthermore, this certification is intended forproviders that want to implement and manage SIAM models.
More specifically, the following roles could be interested: chief strategy officer (CSO), chief
information officer (CIO), chief technical officer (CTO), service manager, service provider portfolio
strategist/lead, managers (including process manager, project manager, change manager, service
level manager, business relationship manager, program manager and supplier manager), service
architect, process architect, business change practitioner and organizational change practitioner.

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Requirements for certification•Successful completion of the EXIN SIAM™ Foundation exam.

Knowledge of service management terminology, for instance through the EXIN IT Service
Management based on ISO/IEC 20000 certification, is recommended.
Examination details
Examination type:
Number of questions:
Pass mark:Open book:Notes:
Electronic equipment/aides permitted:
Time allotted for examination:

Multiple-choice questions
40
65% (26/40 questions)
NoNoNo60 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.
Bloom level
The EXIN SIAM™ Foundation certification tests candidates at Bloom Level 1 and 2 according toBloom’s revised taxonomy:• Bloom level 1: Remembering – relies on recall of information. Candidates will need toabsorb, remember, recognize and recall.
• Bloom level 2: Understanding – a step beyond remembering. Understanding shows thatcandidates comprehend what is presented and can evaluate how the learning material
may be applied in their own environment. This type of questions aims to demonstrate thatthe candidate is able to organize, compare, interpret and choose the correct description offacts and ideas.

Training
Contact hours
The recommended number of contact hours for this training course is 14. This includes groupassignments, exam preparation and short breaks. This number of hours does not include lunch
breaks, homework, and the exam.
Indication study effort
56 hours (2 ECTS), depending on existing knowledge.
Training organization
You can find a list of our Accredited Training Organizations at www.exin.com.

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2. Exam requirements
The exam requirements are specified in the exam specifications. The following table lists thetopics of the module (exam requirements) and the subtopics (exam specifications).
Exam requirements Exam specifications
1. Introduction to SIAM
1.1 SIAM fundamentals
1.2 SIAM layers and structures
2. SIAM implementation roadmap
2.1 SIAM implementation key stages
3. SIAM roles and responsibilities
3.1 SIAM roles and responsibilities
4. SIAM practices
4.1 Practices of SIAM
5. Processes to support SIAM
5.1 Processes in a SIAM ecosystem
5.2 Objectives and SIAM considerations of the main processes
6. SIAM challenges and risks
6.1 Challenges, associated risks and potential mitigations
7. SIAM and other practices
7.1 Other practices
Total

Weight
15%
5%
10%
20%
20%
12.5%
12.5%
15%
15%
17.5%
2.5%
15%
15%
15%
5%
5%
100%

Training providers are expected to take three processes out of the nineteen processes described inthe Service Integration and Management (SIAM™) Process Guides, elaborate on them in detail, andprovide their relationship with SIAM management activities. However, the objectives and SIAM
considerations of all processes are examinable.

Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)

7Exam specifications
1.

Introduction to SIAM
1.1 SIAM fundamentals
The candidate can…
1.1.1 outline the purpose and value of a SIAM approach.
1.1.2 describe (business) drivers for SIAM.
1.2 SIAM layers and structures
The candidate can…
1.2.1 explain the SIAM layers.
1.2.2 describe the SIAM structures, advantages and disadvantages for a hybrid
service integrator, an internally and an externally sourced service integrator
and a lead supplier integrator.

2.

SIAM implementation roadmap
2.1 SIAM implementation key stages
The candidate can…
2.1.1 distinguish between the different SIAM implementation key stages.
2.1.2 outline the main objectives, triggers, inputs, activities and outputs in theDiscovery & Strategy stage.
2.1.3 outline the main objectives, triggers, inputs, activities and outputs in the Plan &Build stage.
2.1.4 outline the main objectives, triggers, inputs, activities and outputs in theImplement stage.
2.1.5 outline the main objectives, triggers, inputs, activities and outputs in the Run &Improve stage.

3.

SIAM roles and responsibilities
3.1 SIAM roles and responsibilities
The candidate can…
3.1.1 explain SIAM roles and responsibilities.
3.1.2 explain the SIAM structural elements.

4.

SIAM practices
4.1 Practices of SIAM
The candidate can…
4.1.1 describe the people practices of managing cross-functional teams.
4.1.2 describe the process practices of integrating processes across service
providers.
4.1.3 describe the measurement practices of enabling and reporting on end-to-end
services.
4.1.4 describe the technology practices of creating a tooling strategy.

5.

Processes to support SIAM
5.1 Processes in a SIAM ecosystem
The candidate can…
5.1.1 outline the function of processes in a SIAM ecosystem.
5.2 Objectives and SIAM considerations of the main processes
The candidate can…
5.2.1 indicate what the process purpose is.
5.2.2 outline the SIAM considerations.

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6.

SIAM challenges and risks
6.1 Challenges, associated risks and potential mitigations
The candidate can…
6.1.1 describe the importance of building the business case, the associated risksand mitigations.
6.1.2 describe the importance of cultural fit and behaviors, the associated risks andmitigations.
6.1.3 describe the importance of the level of control and ownership, the associatedchallenges and mitigations.
6.1.4 outline the importance of security, the associated risks and mitigations.
6.1.5 describe the challenges associated with measuring success and itsmitigations.
6.1.6 define the commercial challenges, the challenges with legacy contracts andtheir mitigations.

7.

SIAM and other practices
7.1 Other practices
The candidate can…
7.1.1 describe the contribution of the following frameworks and standards to aSIAM ecosystem: service management including VeriSM™, ITIL and ISO/IEC
20000, Agile (including Agile service management), DevOps, COBIT and Lean.

Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)

93. List of basic concepts
This chapter contains the terms and abbreviations with which candidates should be familiar.
Please note that knowledge of these terms alone does not suffice for the exam. The candidate
must understand the concepts and be able to provide examples.
aggregation
Agileboard
business as usualbusiness casecapability
cloud services
COBIT
code of conductcollaboration agreement
commodity service
contract
customer (organization)
DevOpsdisaggregation
ecosystem
enterprise architecture
enterprise service bus
external service provider
externally sourced service integrator
functiongovernancegovernance framework
governance modelhybrid service integrator
Infrastructure as a Service (IaaS)
insourcing
intelligent client function
internal service provider
internally sourced service integrator
ISO/IEC 20000
ITIL
key performance indicator (KPI)
lead supplier service integrator
Lean
man-marking
management methodology
metricmodel
multi-sourcing
multi-sourcing integration (MSI)
Open Systems Interconnect (OSI)
operational level agreement (OLA)
organizational change management
outsourcing
performance management and reporting
framework

Platform as a Service (PaaS)
practiceprime vendor
process
process forum
process manager
process model
process ownerprogram management
project management
RACI (Responsible, Accountable, Consulted,Informed)
request for information (RFI)
request for proposal (RFP)
request management
retained capability/capabilities
roadmap
separation of duties/concerns
serviceservice boundaries
service consumer
service integration (SI)
Service Integration and Management (SIAM)
service integrator
service integrator layer
service level management (SLA)
service management
service manager
service modelservice orchestration
service outcomes
service ownerservice provider
service provider category
shadow IT
SIAM layers
SIAM model
SIAM structures
Software as a Service (SaaS)
sourcing
structural element
supplier
tooling strategy
tower
VeriSM™
watermelon effect (watermelon reporting)working group

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4. Literature
Exam literature
The knowledge required for the exam is covered in the following literature:
A. Scopism Limited
Service Integration and Management (SIAM™) Foundation Body of Knowledge
Freely available on https://www.scopism.com/free-downloads/.
B. Scopism Limited
Service Integration and Management (SIAM™) Process Guides
Freely available on https://www.scopism.com/free-downloads/.
Literature A and B are combined in the following literature:
Claire Agutter et al.
Service Integration and Management (SIAM™) Foundation Body of Knowledge
IT Governance Publishing Ltd. (second edition, July 2021)
ISBN: 978 1787783102 (hard copy)
ISBN: 978 1787783126 (ePub)
ISBN: 978 1787783119 (eBook)
Please note that the SIAM™ Foundation Body of Knowledge (A) and the SIAM™ Process Guides (B)cannot be used commercially. However, ATO ’s are given a license to use these files to develop course
materials and associated marketing. They may not create other commercial products and services
based on these files without permission from Scopism.

Additional literature
C. David Clifford
SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing
Integration for IT Service Management
IT Governance (2016)
ISBN: 978 1849288514 (hardcopy)
ISBN: 978 1849288538 (eBook)
ISBN: 978 1787780989 (audio book)
Comment
Additional literature is for reference and depth of knowledge only.

Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)

11Literature matrix
Exam
Exam specifications
requirements
1. Introduction to SIAM
1.1 SIAM fundamentals
1.2 SIAM layers and structures
2. SIAM implementation roadmap
2.1 SIAM implementation key stages
3. SIAM roles and responsibilities
3.1 SIAM roles and responsibilities
4. SIAM practices
4.1 Practices of SIAM
5. Processes to support SIAM
5.1 Processes in a SIAM ecosystem
5.2 Objectives and SIAM considerations ofthe main processes
6. SIAM challenges and risks
6.1 Challenges, associated risks andpotential mitigations
7. SIAM and other practices
7.1 Other practices

Reference

A: Chapter 1
A: Chapters 1, 3
A: Chapter 2
A: Chapters 1, 5
A: Chapter 6
B: Chapters 1, 2, 3
B: Chapters 4-22 (only §1 and §2of each chapter)
A: Chapters 7, 8

A: Chapter 4

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Preparation Guide EXIN SIAM™ Foundation (SIAMF.EN)

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