Case Study

Texas Healthcare System Protects
Against Ransomware, Plans for Data
Growth with Arcserve UDP Appliance
INDUSTRY: Healthcare
COMPANY: Texas healthcare system
EMPLOYEES: 3,000

This Texas healthcare system provides quality,
patient centered care in a Christian environment to all who need it.

CHALLENGE

SOLUTION

BENEFITThe healthcare system had outgrownits data protection solution; it needed a
cost-effective upgrade that could bothbe maintained by a limited staff andaccommodate future data growth.

The Arcserve UDP Appliance not only
provided a state-of-the-art solutioncapable of rapidly restoring data, butdelivered the capacity to protect thehealthcare system’s projected dataneeds for the next three years.

With upgraded capacity and a new
all-in-one data protection appliance,
the healthcare system can now runcomplete backups multiple times perday, enabling faster recovery fromfuture ransomware attacks or data
loss events.

BUSINESS
Pursuing excellence while providing care in a faith-based environment
This award-winning Texas healthcare system offers nearly 500 beds and admits almost 17,000 patients each year. Throughout
its more than 60 years of operation, it has pursued excellence through innovation. Now 3,000 employees-strong, thehealthcare system is dedicated to providing quality health services in a Christian environment.

CHALLENGE
Provide rapid recovery from ransomware attacks and plan for data growth
Continuously incorporating the latest in medical technology means the healthcare system’s data protection needs areconstantly growing, too. And, through it all, the organization has remained an Arcserve customer.
That’s because Arcserve has proven its value again and again, enabling the healthcare system to successfully face down four
ransomware attacks in the last year and a half. The system’s IT Network Administrator said the frequency and severity ofattacks impressed the importance of maintaining top notch data protection upon the hospital’s administration.

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The last ransomware attack was unbelievably major,
The last one hit 45 different servers, spread itself, and just went crazy.
IT Network Administrator“The last ransomware attack was unbelievably major,” the IT Network Administrator says. “The last one hit 45 different servers,spread itself, and just went crazy.”
The attack was so severe, in fact, that it attracted attention from top company leaders.
“The executive suite actually moved into my office for a period of time, if that tells you anything,” he says. “I’ve got the CIO
in one chair. And, I’ve got the CFO in another chair—on the phone with the CEO. This was Ground Zero, because I do thebackups.”
The healthcare system’s nightly backup routine, executed by its Arcserve backup and recovery appliance, was its only defense
against the ransomware attacker. The IT Network Administrator said it empowered him to restore the backup from theprevious night, losing only a few hours’ worth of data.
Ransomware attacks have been just one of the data disasters this healthcare system has faced. Physical servers have also
failed, erasing all of the data they held. But the IT Network Administrator said his past recovery experiences with Arcserve
solutions have been simple and straightforward.
“We’ve had to recover entire servers,” he says. “We’ve had to recover data on servers that didn’t exist anymore. Recovery took
no more than 24 hours, in most cases.”
The healthcare system is currently protecting 38TBs of
usable data in a hybrid environment that includes 200
on-site physical servers and 130 virtual servers. Before
upgrading, though, the healthcare system was runningup against the capacity limits of its existing Arcserve
backup and recovery appliance; it was time to upgrade.
“Planning for data growth was our primary challenge,”
he notes. “And our second challenge was that our current
hardware was about five years old. I get nervous aroundthe third year.”Planning for data growth was our primarychallenge, and our second challenge was that ourcurrent hardware was about five years old.
I get nervous around the third year.
IT Network Administrator

SOLUTION
More frequent backups and expanded storage from an all-in-one data protection solution
Working with both their managed service provider, Insight, and their Arcserve representative, the healthcare system learned it
would be more cost-effective to replace their old solution outright than to renew and upgrade their existing solution to meet bothcurrent and future data needs. They chose the Arcserve UDP Appliance 8400.
With the new UDP appliance, the healthcare system now has a capacity of 56TB, which more than covers its current data storage
needs, and factors in three years of data growth. The additional capacity will now also enable the IT Network Administrator to
run multiple backups each day. And, these more frequent backup routines will reduce the healthcare system’s recovery point
objectives and data loss risk.
The IT Network Administrator said he didn’t even consider looking at other data protection vendors when he determined it wastime to upgrade.

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I certainly wouldn’t do anything but Arcserve.
I can’t imagine anything else being any better.
IT Network Administrator“I certainly wouldn’t do anything but Arcserve,” he states. “I can’t imagine anything else being any better.”

BENEFIT
Peace of mind and a long-term solution
By protecting the healthcare system’s data with Arcserve, a proven solution that has allowed the organization to successfully
restore data after four ransomware attacks, the IT Network Administrator approaches his work with renewed confidence andpeace of mind. Additionally, the new appliance featured a maintenance plan that included a full hardware replacement after
three years.
In his 12 years serving the healthcare system, the IT
Network Administrator also said his Arcserve customer
experience has consistently improved with each newsolution, from hands-on customer service to attentive
reps who offer efficient solutions.
He says, “To actually have some of their top technicalpeople literally sitting in my office going, ‘Okay, this is
how this works. This is how you should do this. Thisis what to expect here,’ that just spoke volumes to meabout the kind of service you guys have.”

To actually have some of their top
technical people literally sitting in my officegoing, ‘Okay, this is how this works. This is how
you should do this. This is what to expect here,’that just spoke volumes to me about the kindof service you guys have.
IT Network Administrator

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