JAL Ground Service Receives ISAGO Certification for Ground
Handling Operations at Narita and Haneda Airport

TOKYO, December 16, 2020 – JAL Ground Service Co., Ltd. (JGS), known for providing ground handling
operations at major airports in Japan, is commited to promoting safety and maintain high-quality operations toreduce any service related accidents and/or injuries. As part of this long-term commitment, JGS became the firstcompany based at Narita and Haneda airport to be certified for IATA`s Safety Audit for Ground Operations(ISAGO).
The certification allows JGS to standardize and unify various operating methods, which will help promote ontime flight operations, while reducing incidents and irregularities. JGS will continue to enhance its safety
standards to contribute toward the country`s target to welcome 60 million inbound visitors by 2030 and toprepare to host the Tokyo 2020 Olympic and Paralympic Games in 2021.

1． About ISAGOThe official auditing programme of IATA, established in 2008, which stands for IATA Safety Audit forGround Operation. Currently, 229 ISAGO-approved ground handling companies are registered in 207
airports worldwide. (as of December 2020) JGS is the only ground handling company at Narita/Haneda
airport to been audited and approved by IATA.
2． Advantages and Expected Benefits of the ISAGO Certification
 Reduction of irregular incidents through standardization of work-related regulations
The audit covers a wide range of areas, such as the manuals used in operation, the operating methods
described in the manuals, the training syllabus and its contents for training, as well as themanagement of the syllabus, all of which must comply with the global standard GOSARP (ISAGOStandard And Requirement Program). This will not only ensure safety but also reduce the number ofincidents and irregularities.

 Save time by eliminating all or part of the regular audits from the airlines on contract
With ISAGO's approval, these audit reports will be shared with the airlines, and all or part of the same
audits will be waived, thus saving a significant amount of time that would have otherwise beenrequired.

Previously, audits were carried out by

Once approved by ISAGO, the audit reports will beeach company, even though they had

shared and duplicate items will be exempted, sothe same objectives and standards.

that each company will only have a minimum
number of audit items.

 Promoting the right people in the right jobs and reducing costs
By exempting airlines from all or part of the same type of audit, it is expected that the time spent andthe employees involved will be effectively used in a new stage, contributing to human resources
development and cost reduction.
 Enhancing Corporate ImageAt Narita and Haneda airports, Japan's largest international airports, only JGS has this certification,
which is the most significant advantage for new foreign airline consignments and proves that JGS isthe only ground handling company capable of operating in a way that complies with international
standards and outperforms others in terms of safety and quality.
3． Upcoming applications
 The worldwide recognition of ISAGO will be a significant selling point for new airlines bidding for
ground handling services and existing airlines renewing their contracts, as ISAGO certification equals
global standards. Also, the ISAGO logo is allowed to be displayed as proof of ISAGO approval, which
will have an additional visual synergy effect.
 By participating in the IATA Ground Handling Conference (IGHC), which has been held 32 times, andby exchanging ideas with ISAGO member ground handling companies from all over the world, it ispossible to refine a worldwide perspective and to become a more creative ground handling group.