Ise City Life

英語~A Guide for Foreigners Living in Ise City~
Notice Inquiries regarding below should be made in Japanese, unless otherwise stated.
1. City Life
(1) Rules for taking out garbage (cleaning department 37-1443)
・Take out garbage on the stated date.
・Put garbage only in the designated area.
・Separate garbage (refer to guidebook)*For garbage collection date or details on how to separate garbage, please look at the garbage calendar
and garbage separation guidebook.(Japanese version garbage calendar/separation guidebook can befound at the city hall and its general branch offices. You can also download it from the city's homepage:
http://www.city.ise.mie.jp/)(2) Water and Sewer Systems (Water and Sewage Billing Section tel: 42-1501)
・ Please contact this section to start or cancel water/sewage services or to change the user name.
(3) Electricity and Gas･ Electricity: Chubu Electric Power Co., Ise Sales Office (23-8587)･ City gas: Toho Gas, Ise Service Center (28-9101)･ Propane gas: Any agent handling propane gas(4) Financial institutions and opening up personal accounts･ Post office (〒): Besides the posting of letters and packages, post offices also provide services such as
savings accounts and insurance, electronic money transfer or remittance, and payment ofutilities bills.
･ Banks:

Banks are open on weekdays from 9:00 – 15:00, but if you have an automatic teller (ATM)card, you can use ATM machines or cash dispensing machines in convenience stores
outside of this time period to withdraw cash from your account. (The times when suchservices are available vary with each bank or branch, and a fee may be charged for thisservice).

･ To open anIn order to open an account at the post office or at a bank, you need your Alien Registration

Account

Card or passport + your personal seal (For foreigners a signature can be used). If you open
an account, you can pay utility charges automatically from your account, which is veryconvenient.

(5) Telephone
To install a land line or transfer your telephone line, please telephone NTT West (dial 116 or, if calling from amobile phone or PHS, please dial 0800-2000-116). To start or cancel mobile phone service, please contact oneof the mobile phone companies.
2.In emergency situations(1) What to do in case of sudden illness or injury
・ If you cannot go to a medical care facility on your own:

(to call an ambulance): dial 119 and tell the operator it is an “emergency”⇒Tell the operator your name and address, and describe injury
or symptoms.
⇒Do as instructed by the operator. *This call is free of charge.

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・ If you can go to a medical care facility: please go to a nearby medical care facility.

*For information on medical care facilities with foreign language capabilities:
Mie International Exchange Foundation 059-223-5006 http://www.mief.or.jp/
・ On holidays or at night, treatment of problems in internal medicine, pediatrics or dentistry canbe obtained at the Ise City Holiday and Nighttime Emergency Treatment Center
13-1 Yokaichibacho, Ise City Health and Welfare Center
Internal medicine/Pediatrics Tel: 25-8795 Dentistry Tel: 27-0829
Type oftreatment
Internalmedicine,Pediatrics
Dentistry

Time available and other details
Sundays,Public Holidays 12/31～1/3（10：00～12：00、13：00～17：00）
Available every night（19：30～22：00）
Sundays,Public Holidays、12/31～1/3（10：00～12：00、13：00～17：00）
Ｎo services at night

Other medicalproblems

Please contact the Emergency Treatment Center, Tel: 28-1199

・Consultation calls for pedriatric emergencies:
Mie Children’Clinic hotline ＃0800（If you cannot reach, call 059-232-9955） 19：30～next 8：00
(2) What should I do in the case of fire?
⇒Dial 119 and tell the operator that it is a fire. ⇒Give your name and address.
⇒Do as instructed by the operator. *This call is free of charge.
(3) What should I do if involved in a crime or traffic accident?
⇒Dial 110. ⇒Give your name and address, and describe the situation.
⇒Do as instructed by the operator.
Ise Police Department telephone number: 20-0110
International consultation for crime hotline: (faxes can also be sent t thisnumber):059-223-2030 (Faxes can be received 24 hours a day)(4) In preparation for an earthquake⇒ In preparation for a possible earthquake, confirm the location of the nearest evacuation
station and prepare a portable sack of emergency supplies. For more details, see the disasterprevention pamphlet or home page http://www.bosaimie.jp(There is a multilingual pamphlet available)
3. Legal procedures（1）Changing Address (Citizen Registration Section tel: 21-5553)
Type of Application

PeriodItems Necessary to Apply①Resident card
②If Resident card has not been issued yet, passport.

When You Enter

Within 14days After

JapanEntry③Notification card or My Number card (when you re-enter)④Documentation verifying your relationship to the household (If it iswritten in a foreign language, a translated version with the translator
name should be attached.) If you do not submit these documents,
your relationship to the household will be registered as roommate.)

2①Resident card or special permanent resident certificate②Notification card or “My Number card”
When You Change

Within 14 days

③Moving‐out notification (only needed when moving within Japan)Your Address

After Transfer④Documentation verifying your relationship to the household (If it iswritten in a foreign language, a translated version with the translator
name should be attached.)

Within 14 days
When You

When You Take a

Become a Mid toResident Status

Long-term①Resident card
②Documentation verifying your relationship to the household (If it iswritten in a foreign language, a translated version with the translator
name should be attached.)

Resident

Inquiries regarding Resident card…Immigration information center at Immigration Bureau of Japan(phone 0570-013-904)（2）Seal (“inkan”) Registration (Citizen Registration Section tel:21-5553)
In Japan a registered seal (registered at city hall) and Seal Registration Certificate are necessary for important contracts
and other documents. The name on the seal must be the same as the name shown on the resident registration. (Formore details,please contact above section.)
Type ofMethodapplication

Items necessary to apply

Individuals who are 15 years old or more andhas resident status, or his/her proxy (Proxy

Application forform is necessary) must go to the appropriate“inkan”window. In case of proxy, registration may notregistration

be completed within the day. (For more details,please contact this section)

Application for

Actual person who registered the seal, orSealRegistrationa proxy for that person must appear at theCertificate

appropriate city government office.

(1) Seal (“inkan”) with same name as resident
registration (8–25 mm) (Seals using “katakana”
for alphabet letters are acceptable)(2) Personal ID document with face photo(3) Proxy form (if representing applicant)(1) Seal Registration Certificate or Seal
Registration Card
(2) Personal ID document with face photo(3) 200 yen for each issued certificate(3) Registration of birth, death, marriage and divorce (Citizen Registration Section tel: 21-5553)
TypeBirth

TimingWithin 14 days of day of birth

Necessary items
Birth certificate (issued by medical facility)(counting day of birth as day 1)
Death

With 7 days of death (counting day

Death certificate (issued by medical facility)of death as day 1)
4. Insurance and taxes（1）National Health Insurance(Medical Insurance Section 21-5646)
National health insurance is a system in which subscribers share the cost burden so that everyone may recieveaffordable medical treatment. People who have a resident status for one year or longer in Ise City and who are
not in workplace health insurance must join National Health Insurance. If you are under the care of a medical
institution, the patient pays 30% of the medical expenses. (10-20% for people over the age of 70, but 30% for
those who have high-income.)(2) National Pension Plan (Medical Insurance Section tel: 21-5554, Ise City Pension Officetel: 27-3604)
Registered foreign nationals who are aged 20 - 59 and who are not in this plan through theirplace of employment, are obliged to join the National Pension Plan. Benefits will be paid tothe pension member upon reaching old age or if the pensioner has a disability.

3(3) Tax(Tax Section tel: 21-5534, Tax Collection Section tel: 21-5536)●Income tax / residence tax: Taxes are levied on personal income. These taxes apply tothose who have lived in Japan for one year or longer, or those who plan to live in Japan for atleast one year.
●Automobile tax (prefecture) / Lightweight vehicle tax (city): For those owning an automobile,lightweight vehicle or motorcycle, taxes are levied depending on the purpose of usage andsize of the vehicle.
●Property tax: People who own property, depreciable assets, or land in Ise city are subject to this tax.
●There are specific payment deadlines for each tax. Please confirm the deadline and pay the appropriate tax bythe deadline.
5. School,Kindergarten and Day Care
●Elementary and junior high school: (School Eduction Section tel: 22-7879)

Compulsory education in Japan is a total of 9 years. In order to register a child for school, he or she musthave a resident registration in Ise City and must be between the ages of 6 to 12 (for elementary school) andcapable of participating in group activities. For junior high school, the child must be 12 – 15 years old. For
details please ask the person in charge of School Education Section.
●Kindergarten: (children 3-5 years of age) (Education General Affairs Section tel: 22-7875)

Both public and private kindergartens are available. Please inquire with the kindergarten
directly or the government office in charge.
●Day care: (Children’s Section tel: 21-5579)

There are both public and private day care centers which will look after children In the casewhere parents cannot care for a child because of work or illness. For details please see thegovernment office in charge.
6. Health and Welfare(1) What should I do if I become pregnant? (Health Section tel: 27-2435)
Please obtain a pregnancy notification from a medical facility and submit this to the Health
Section at City Hall or the Health and Welfare Section at any General Branch Office. A
Maternal and Child Health Handbook will then be issued to you (English, Portuguese andChinese versions are available). If you do not register the pregnancy in this way, you will not
be eligible for such benefits as pregnancy health check-ups at designated medical facilities.
Fourteen health check-ups and one dental check-up are given free of charge during pregnancy.
(2) Birth (Medical Care Insurance Section tel: 21-5646)
If the mother has National Health Insurance, a one-time allowance of 404,000 yen is given
for childbirth and nursing. (If the mother gives birth at a medical facility which is a member of theObstetric Medical Care Support System, an additional 16,000 yen will be paid.) For other health insurance
plans, please inquire with the insurance provider.
(3) Main Child Support Systems (there are support limits depending on income and residence status)
SystemWho it covers

Monetary amt, etc.

For a child until before junior high school◆Under 3 years old : ¥15,000/mo.
◆Over 3 years old and prior toelementary school graduation
・1st and 2nd child: ¥10,000/mo.
・3rd child and above: ¥15,000/mo.
◆ Junior high school student:¥10,000/mo.
※People who have income morethan the income cap: flat rate of¥5,000/mo.

graduation (For a child until the last day inMarch coming after the child reaches theChild Allowanceage 15)

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Dpt in chargeChildren’sSection
21-5561

Medical Expense
Subsidyfor ChildrenChildren who have resident status. ThisApplies to medical care

Medicalsystem is supported until the first Marchcost covered by insurance

Insurance

31 after the child turns 15 years old

Applies to hospital care

SectionCosts covered by insurance

21-5554

For children who have a single mother orfather (due to divorce etc.), or whose
Child Rearing

father or mother has a permanent

Allowance

disability (This system is supported until
the first March 31 after the child turns 18years old)

◆1st child: ¥9,990-42,330/mo.
◆2nd child: additionallyChildren’s¥5,000-10,000/mo.

Section◆3rd or more child:

21-5561

Additionally ¥3,000-6,000/mo.

Medical cost

Guardians who has no spouse and isassistance

responsible for providing education for asystem forchild who has no parents andFor medical care costs

Insurance

single parent

is under 19. (This system is supported

covered by insurance

Sectionhouseholds,

until the first March 31 after the child turnsetc.

18 years old)

Infant health4 month infant, 10 month infant

City medical facility (free)

Health Section

check-ups

1yr 6 mo child, 3 yr 6 mo childCentral Health Center

27-2435

Medical21-5554

DPT-IPV(Diphtheria, pertussis, tetanus,and polio〔acute poliomyelitis〕,
DT(diphtheria, tetanus),

Available at city andprefectural

Inactive polio vaccination,Immunizations

MR (measles,rubella),
Japanese encephalitis, BCG,

medical facilities (free)

Health Section

Vaccination forms are27-2435

necessary

Hib (Haemophilus influenzae type B),
Pediatric pneumococcal vaccine,
Varicella, Hepatitis B, HPV vaccine(4) Medical Care Plan for Senior Citizens (Medical Insurance Section tel: 21-5552)
The Long-Life Medical Care System (latter stage elderly medical care system) applies to people 75 or older, orpeople with a permanent disability who are between the ages of 65 to 74. Also, they must be certified by the“Kouiki Rengou”(association responsible for operation of the health-care system for the elderly aged 75 andolder ) through an application process. People eligible for this plan can receive health insurance benefits whichallow them to pay 10% of the cost of medical care (for people with higher incomes, it becomes 30%).
(5) Long-term Care Insurance System (Long-term Insurance Section tel: 21-5647)
Elderly, who are bedridden, have symptoms of dementia or other problems where nursing care isnecessary, can receive long-term care services at home or at an institution. Certification of theperson’s level of need is required, so please apply for such services in advance.
(6) Welfare for the Disabled (Elderly/Disability Welfare Section tel: 21-5558)“Physically Disabled Person's Handbook” is provided to people who have physically disabilities. “A Physical
Disability Certificate or Rehabilitation Certificate” is provided to people who have intellectual disabilities.
“Certificate of the Mentally Disabled” is provided to people who have mental illness and have difficulties livingby themself. Individuals posessing these certificates can receive various welfare services and treatment.
(7) What to do if you have trouble making a living (Livelihood Support Section tel: 21-5538)
If you have injury or illness which makes it difficult to work, you may be eligible for a support system for an
independent life (Free consultant service）and welfare benefits (Financial support).
(8) City Public Housing (Construction and Housing Section tel: 21-5596)
This is housing provided at a low rent for people who are having trouble with housing. People5wishing to live in this housing must meet certain conditions concerning income and if there are
more applicants than housing space, acceptance of candidates meeting the conditions will be
determined by lottery.
(9) Testing for the AIDS virus (Free of charge and done anonymously)
Every Tuesday from 9:00 – 11:00 and from 17:30 – 19:00 every second Tuesday of the month
Location: Ise Health Center tel: 27-5137
7. Other Services, inquiries and free consultation
Description

Days available, etc.

Inquire atConsultation for consumer damage,Mon – Fri, 9:00-12:00

Consumer Affairs Center of Ise City

multiple debts

13：00～16：00

21-5717

Consultation for women and children

Mon - Fri, 9:00-17:00

children department 21-5707

Consultation for child education

Mon – Fri 8:30 - 17:00

Consultation regarding labor wages,
work time, dismissal, etc.
For those who wish to study Japanese

Consultation on troubling questions
about life in Ise, rules or getting alongwith neighbors

Mon – Fri 8:30 - 17:15

Educational Research Institute“Smile Ise” 22-7867
Ise Labor Standards
Supervision Office 28-2164

Tue 10:30 - 12:00

Ise City International Association

Thu 19:00 - 20:30

Ise Japanese Language Lessons

Ise City Activity Center SouthBldg 2F21-5549

1st Wed 13:30 - 15:30

Social Welfare Council(Obata)27-0509

2nd Wed 13:30 - 15:30

Social Welfare Council(Ise)27-2425

3rd Wed 13:30 - 15:30

SocialWelfareCouncil(Misono)22-6617

4th Wed 13:30 - 15:30

SocialWelfareCouncil(Futami) 43-5551
Mie Prefecture International

Multilingual consultation regarding life inEnglish,Portuguese,Spanish,Tagalog:

Japan

Mon–Fri 9:00-17:00

Exchange Foundation
700 Ast Tsu 3F,Hadokoro-cho,TsuCity059-223-5006
http://www.mief.or.jp/Mie Prefecture Labor Consultation Office

Portuguese, Spanish:

Mie Prefecture Employment Measures

Mon – Fri 9:00-16:30

Division 059-213-8290

Portuguese, Spanish,Consultation regarding entry into Japanand resident status

English, Chinese, Korean:

Immigration Bureau, Foreigner

Mon-Fri: 8:30 – 17:15

Residence General Information Center･Tagalog:

0570-013904

Mon, Tue, Thu, Fri: 10:00 – 15:00

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