Corporate Citizenship
Report FY21

Corporate Citizenship Report 2021 | About This Report | GRI 104-33

1

Table Of Contents
About This Report3

Data Privacy & Information Security

18

About OpenText

4

Our People

20

CEO Message

5

Our Products

28

What We Value

8

Community

30

Our Approach

9

Environment

33

Stakeholders

11Awards37

External Partnerships

12

GRI Content Index

38

COVID-19 Response

13

Appendix

41

Business Conduct

15

Forward-looking Statement

42

Corporate Citizenship Report 20212About This Report
At OpenText, we believe in harnessing the power of technology for thegreater good. Today, the world is facing unprecedented challenges, froma global pandemic to sweeping economic volatility, global poverty, andenvironmental degradation. Yet, in the midst of all this disruption lies thepossibility for an inclusive, socially just, and environmentally sound future.
Last year, we launched our first Corporate Citizenship
Report, which reflected our culture and outlined
our commitments to our employees, customers andstakeholders. This year, we are reporting on our
progress, as well as outlining our priorities, practices
and ambitions as we continue to evolve our program.

This report has been prepared in accordance with the
Global Reporting Initiative (GRI) Standards: Core option,accompanied by a GRI Index table at the end of thereport. Having signed on to the United Nations Global
Compact (UNGC) in 2018, we have also included our
UNGC “Communication on Progress” in the Appendix.

Unless otherwise noted, our FY21 Corporate
Citizenship Report:

In addition to GRI and UNGC, this report is informedby global best practices and frameworks including
the Sustainability Accounting Standards Board (SASB)
Materiality Map: Technology and Communications
Sector, the Task Force on Climate-related Financial
Disclosures (TCFD), as well as Environmental, Social &Governance (ESG) rating and ranking agencies.

• Covers our 2021 fiscal year
(July 1, 2020 to June 30, 2021),• Represents an enterprise-wide view covering all
OpenText subsidiaries and operations globally,• Presents data current as of June 30, 2021, and• All funds are reflected in US dollars.

Corporate Citizenship Report 2021 | About This Report | GRI 102-12, 102-45, 102-50

3About OpenText
Incorporated in 1991, OpenText, The Information Company,
enables organizations to gain insight through market-leading
information management solutions, powered by OpenText Cloud
Editions. The comprehensive OpenText Information Management
platform and services provide secure and scalable solutions for
global companies, small and medium-sized businesses (SMB),
governments and consumers around the world.
Our software and services empower digitalbusinesses of all sizes to become more intelligent,
secure and connected. With a complete andintegrated portfolio of Information Management
solutions, we enable organizations to mastermodern work, power modern experiences, digitize
their supply chains and strengthen their cyber
resilience.

By the numbers$3.386B

FY21 revenue

75K

Enterprisecustomers

470K

SMB customers

Learn more in our 2021 Annual Report

100M

end users

14,300employees in
34 countries

Corporate Citizenship Report 2021 | About OpenText | GRI 102-2, 102-4, 102-6, 102-7, 102-8, 102-9, 102-10

AMERICAS
Global headquarters
Waterloo, Canada

EMEA
Regional headquarters
Munich (Grasbrunn), Germany

APAC
Regional headquarters
Sydney, Australia

6,800

employees

2,600

employees

4,900

employees$

2.069B

FY21 revenue$

1.032B

FY21 revenue$

285M

FY21 revenue

4CEO Message
This year, OpenText is celebrating our 30th anniversary. As I look backon our history, I am amazed at how far we have come, and how brightthe future is. From a project at the University of Waterloo to create thefirst online version of the Oxford English Dictionary, OpenText has
become the global market leader in Information Management—a market
worth $84B and growing.
At the heart of our company has been our customers,
our employees and the culture that brings us together.
We are all global citizens. At OpenText, we believethat information and knowledge make businesses andpeople better. That is why we strive to be the leading
cloud-based Information Management company in theworld, empowering companies of all sizes to become
more intelligent, connected and secure. While thispast year has been challenging in many ways, theglobal pandemic has only strengthened our purpose
and fueled our determination to build an inclusive
environment where enthusiastic, skilled, and diverse
employees thrive.
OpenText has always upheld high standards of
ethics, integrity and corporate citizenship, and lastyear we launched our first corporate citizenshipreport to further elevate these priorities in our culture
and business practices. In it, we committed tosupporting our employees, customers and communities
throughout the pandemic, as well as doing more to
support Equity, Diversity and Inclusion (ED&I),
continuing to improve our environmental footprint
and supporting a culture of Tech for Good.
Corporate Citizenship Report 2021 | CEO Message | GRI 102-14

Over the past year, we have made important strides ineach of these areas. We have also continued to improve
our approach to corporate citizenship by defining our
top priorities and strengthening both our Supplier Codeof Conduct and our Human Rights Statement. In thisyear’s report, we will highlight our achievements, andalso discuss where we need to do more, and how weplan to get there.
OpenText products are also making a significant impact
around the world. Whether that is enabling life-saving
work to continue remotely, reducing paper-use throughdigitization, stopping ransomware attacks or helping
police forces to identify criminals– the work that we doevery day continues to be a source of incredible pride.
This past year has made it even more clear thatcompanies need to play a leading role on issues ranging
from diversity to human rights and the environment. We
are excited to share our vision and action plan for how
we can strengthen our people, products, purpose andplanet in the coming years.

5CEO Message
Our COVID-19 Response
Throughout the COVID-19 pandemic, we have beencommitted to ensuring the safety and well-beingof our employees, supporting our customers andinvesting in our communities.
Employee health, safety and wellness have been
our top priority throughout the pandemic. We
moved to remote work in March of last year,
and our employees have the option to continue
working from home until January 2022. We havealso established the $3M OpenText Employee
Relief Fund to support employees in the event offinancial hardship due to the pandemic, organizeda vaccination campaign for our employees in India,
and have worked with local leadership to make surethat our insurance and benefits cover tests andvaccinations in all of our global locations.
We have also taken a holistic approach to employee
well-being by providing access to health andwellness consultants, hosting regular online events
to keep employees engaged and informed about
our response to COVID, and sharing expert advice
through discussions with a wide range of guest
speakers.
Throughout the pandemic, we have also continued
to provide our customers with the same 24x7
support that they have come to expect. By fully
leveraging the OpenText Cloud and our investments
in digital infrastructure we have been able tocontinue innovating, developing new products
and helping our customers to respond to thepandemic. This includes helping companies

Corporate Citizenship Report 2021 | CEO Message | GRI 102-14

transition to modern work, re-working supply chainsso that customers could remain competitive, andsupporting the documentation of clinical trials tocombat COVID-19. Our technology is also protecting
enterprise systems, SMBs and consumers fromransomware and online scams, which became evenmore important with the proliferation of endpoints
as employees worked from home.

We believe those in a position to change the world
for the better, should. The Voyager Fund provides
us with an amazing opportunity to support ourcommunities in new ways, and to build an evenstronger and more engaged company.

OpenText has a long-standing tradition ofvolunteerism and supporting the communities
in which we live and work. In 2020, we took thatcommitment to the next level by launching our
OpenText Voyager Fund to address the mostpressing needs in OpenText communities. For our
first project, we chose to combat food insecurity bysupporting food banks around the world. In total,
we donated $1 million USD to food banks in 21
countries to supply over four million meals to thosein need.

The social and racial unrest of 2020 increased ourresolve to improve our own efforts around diversity.
In a series of town halls, we brought together blackand brown colleagues to hear their perspectives,
which was a truly eye-opening experience. While I
was grateful to hear that the OpenText culture haslargely been an inclusive one, we also heard about
specific areas that we could strengthen, and areas
where we could do more. In response, we expanded
our Equity, Diversity and Inclusion (ED&I) program,creating a dedicated team led by a new Directorof ED&I reporting to our VP, Talent Acquisition and
ED&I.

Equity, Diversity, & Inclusion

The focus of this program is on supporting anddeveloping under-represented minorities, witha strong emphasis on gender, race and black
communities. There are five strategic pillars to our
ED&I approach: Awareness, Hiring & Development,
Civic Action, Power of Business, and Analysis& Governance. For each pillar, we have impact
teams composed of passionate volunteers thatdrive focused initiatives, and all employees areencouraged to participate in our ED&I programs.
We remain passionate about a work environmentthat is inclusive of everyone, regardless ofculture, national origin, race, color, gender, gender
identification, sexual orientation, family status, age,veteran status, disability, class, caste, or religion.
We firmly believe in the power of diversity and theability of multiple backgrounds and points of viewto contribute to a stronger whole. The technology
industry as a whole must be an inclusive one.

6

CEO Message
Environment
Over the past year, the world’s attention has been
focused on the pandemic and our response to it.
While that is understandable, the environmental
challenges we face have not gone away, andclimate change remains a fundamental challengethat we need to address urgently. As a techindustry leader, OpenText has both an obligation
and an opportunity to take action to mitigate ourenvironmental impact and help our customers do
the same.

With the pandemic, we saw scientific communities
working together to develop safe and effective
vaccines in record time. These breakthroughs in
research could also lead to advances that may
combat other diseases. The reduction in travel
led to less pollution, giving us a glimpse of what
could be with a commitment to reducing carbon
emissions. The global social justice reckoning isleading to much-needed reforms to improve ourbusinesses and institutions at all levels.

We have recently reaffirmed our commitment to
the Ten Principles of the United Nations Global
Compact, and we are continually integratingthese principles into our business strategy,
culture and operations. This includes setting
goals for improvements to our own environmental
performance, and helping our customers to
improve their environmental performance byenabling modern work, digitizing paper-based
processes and creating greater visibility into supply
chains so that purchasing decisions can be basedon ethical and sustainability ratings.

We have also seen amazing acts of kindness andgenerosity, of people supporting their neighbors
and communities coming together. As we movethrough the pandemic, we all must amplify ourroles as corporate citizens. In work and in life,
our mindset determines our path to service,satisfaction and success, and I envision a futurethat is more abundant, more purposeful and moresustainable. Ultimately, we want to create a better
future for all ― and OpenText will be contributing
to this goal.

Looking ahead
I see so much cause for optimism in the years
ahead. The growing complexity of global
disruptions will continue to test our resilience ―yet now we know that together, we are capable ofovercoming seemingly insurmountable challenges.

At the beginning of the pandemic, we told our
employees that we were Tous Ensemble or All
Together. We meant it, and we look forward
to continuing to work together for the next 30
years to support our employees, customers andcommunities to bring about positive change.
Tous Ensemble. All Together.

Mark Barrenechea
CEO and CTO
Corporate Citizenship Report 2021 | CEO Message | GRI 102-14

7

What We Value
Our success is founded on the belief that information andknowledge make businesses, people and the planet better.
Information has the potential to inspire innovation, promote
inclusivity, and motivate technology for the good.
We believe that information can change the world, and we are passionate about delivering
compelling innovations to our customers, creating an environment where skilled and diverse
employees thrive, and delivering shareholder value.
Our corporate citizenship program plays an integral role in achieving our goals and ambitions. To
operate globally for the long term, we must ensure that our employees, communities, and countries
prosper—including the environment. We understand that corporate citizenship is the foundationof a responsible business and giving due consideration to environmental, social, and governance(ESG) factors that can affect our Company’s long-term performance. When these three vectors arealigned, not only do we operate more efficiently as a business, but we are better positioned to face
the challenges ahead and make a greater contribution to society.
As we unite and act in support of our beliefs and aspirations, our actions are guided by core values
that inspire us to achieve higher levels of performance. These values inform how we work, boththrough our culture and our practices.

OurBeliefOur
Aspiration

Our
Strategy

Information and knowledge
makes business andpeople better

To be the leading
cloud-based Information
Management company

Empower digitalbusinesses of all sizes tobecome more intelligent,
secure and connected

An inclusive
environment where
passionate, skilled,
and diverse
employees thrive

We create value
through growth,
profitability, andcapital efficiency

Be deserving of trust

We sweat the details

The unexpected wow

We aim highWe, not I

OurPassionDeliver compellinginnovations thatprovide our customers
a competitive
advantage

Our
ValuesCorporate Citizenship Report 2021 | What We Value | GRI 102-16

8

Our Approach
Our approach to corporate citizenship requires that we evolve to meet the needs of all our stakeholders
while engaging with opportunities in the world around us.
We continue to lean into the strength and foundation of our core values and culture, combined with an understanding of what is most important to both ourinternal and external stakeholders, to move us forward. Our corporate citizenship governance framework sets out a structured approach to pursuing andmanaging activities to meet these objectives across the Company.

Corporate Citizenship Governance Framework
Corporate Governance andNominating Committee
Executive Sponsor
Executive Vice President,
Chief Legal Officer andCorporate Development
Corporate CitizenshipSteering Committee

Oversight and authority to consider matters regarding sustainability and corporate citizenship
Stays informed of ESG trends, risks, and opportunities, and reports on ESG matters to the Board
General oversight responsibility with respect to matters of sustainability and corporate citizenship
Advises Executive Leadership Team on strategy and significant issues
Responsible for reviewing and approving the OpenText Corporate Citizenship Report
Operationalizes corporate citizenship strategy at the business unit level
Identifies corporate citizenship opportunities in the businessComprised of cross-functional senior leaders from across the business who meet on a quarterly basis
Leads development and implementation of corporate citizenship strategy

Corporate Citizenship Team

Measures program progress
Produces corporate citizenship reporting and oversees communications

Corporate CitizenshipWorking GroupIn addition to the levels in our governance framework, a working group comprised of the VP Corporate Citizenship, VP Corporate
Communications, VP General Counsel & Corporate Secretary, and SVP Investor Relations meet on a weekly basis to assess trends,
review plan progress, and discuss opportunities for new reporting disclosures.

Corporate CitizenshipChampionsGlobal representatives at the site level who help to implement corporate citizenship awareness and employee engagement programs

Corporate Citizenship Report 2021 | Our Approach | GRI 102-15, 102-18, 102-20, 102-32, 103-201

Gordon Davies

Executive Vice President, Chief Legal
Officer and Corporate Development“As we continue our corporate citizenshipjourney, we are embracing the opportunity tobuild a better future --for our people, for theplanet, and for businesses. We are proud of
the positive impact we’re making, especiallyin our communities with the launch of the
OpenText Voyager Fund to reduce worldwide
food insecurity and vaccination clinics for ourteams and their families in India.
Our globally diverse Steering Committee
helps drive our corporate citizenshipstrategy and ensures we’re making the mostmeaningful impact worldwide. It’s powerful
to see what can be achieved in the pursuit ofdoing good while doing well.”9Our Approach
Program priorities
As a global organization committed to corporate
citizenship, we understand the need to alignour operations under the common focus ofsustainability. In Fiscal Year 2021, our Corporate
Citizenship team defined its priorities by establishinga set of topics to guide its strategy and programs.
These topics set a baseline against which we
can monitor potential risks and opportunities andidentify emerging issues that could affect futurebusiness success and stakeholder relationships.
The process we undertook in this prioritization
exercise was informed by the Global Reporting
Initiative’s (GRI) Principles for Defining Report
Content and included research, surveys, workshops,
and analysis.

Corporate Citizenship Priorities
External Sources:• Customer requests for ESG information• Best practice standards and frameworks
Global Reporting Initiative
CDP
SASB indicators for our sector
TCFD
UN Sustainable Development Goals• Key ESG surveys and rating agencies
Bloomberg
ISS ESGMSCIS&P Global CSA
Sustainalytics• Customer surveys• Industry peers

Steps in prioritization exercise

2. Topic Prioritization

1. Topic Identification

Our Corporate Citizenship Steering Committee, withrepresentation from 18 cross-functional leadersacross the business, engaged in a prioritization
exercise facilitated by the VP, Corporate Citizenship.

Based on internal and external sources, we
identified a range of priority topics in the context
of environmental, social, and governance issues that
could impact our business and stakeholders, andcould influence the decisions, actions, andperformance of our organization.
Internal Sources:• Business priorities and objectives• Enterprise risk assessments

3. Validation
Based on input and feedback from the Steering
Committee, our Chief Executive Officer, Chief
Financial Officer, and Chief Legal Officer reviewed
and validated the results within the context of ourcorporate strategy to finalize our top priorities.

Corporate Citizenship Report 2021 | Our Approach | GRI 102-46, 102-47, 103-201

Data Privacy &Information Security
Equity, Diversity& Inclusion
Culture & Human
Capital Development
Financial
Performance

OpenText Privacy Policy
GDPR commitment
Information Security Management Approach

Employment Equity & Diversity Policy
Accommodation Policy
Respect in the Workplace Policy
Workplace Harassment & Discrimination Policy US

Training for Professional Development Policy
Global HR Learning & Development
Recognizing OpenText Voyagers

Investor Engagement & Reporting
Financial Reports
OpenText Corporate Giving Program10

Stakeholders
Understanding and addressing the expectations of our stakeholders
is an integral part of our approach to corporate citizenship. Feedback
and insight have always been fundamental to building successful
relationships. In everything we do at OpenText, we aspire to establish
relationships that build trust, convey mutual respect, and support ourefforts to create shared value.
Stakeholder

How we engage

Employees

Biannual global employee pulse survey andperiodic wellness surveys
Annual engagement conference

Customers

Innovation labs
Transactional CSAT surveys

Investors

Strong commitment to regular, transparent, and active
communication with shareholders and potential investors
Regular meetings between management and shareholders,
including large institutional shareholders

As we continue to evolve our corporate citizenshipprogram, we will advance our level of engagementwith internal and external stakeholders on corporate
citizenship related issues. Whether it is throughmeetings, surveys, industry presentations, digital
events, or other interactive initiatives, we continue toactively gather feedback from and collaborate with
our key audiences. By listening to all our stakeholders,
we are better equipped to meet or exceed
expectations and help fuel sustainable growth.

Regular team meetings and 1:1s

Monthly live-streamed Quarantine Chronicles

Career Days

Quarterly live-streamed Q&A with CEO & CTO

Product advisory councils and forums
Customer communities and user groups
Regular quarterly earnings conference calls that any shareholder
can access on the corporate website
Business strategy updates

Monthly e-newsletter, alerts, and advisories
Relationship survey: Net Promoter Score program

Annual Report and Management Information Circular
Investor Relations website

Annual General Meeting (AGM) of Shareholders

Communities

Site Leaders empowered to engage andunderstand the needs of the local community

Ongoing dialogue with local charities to ensure impact

Corporate Citizenship Champions drive volunteer andfundraising initiatives

Suppliers

Dialogue promoting fair agreements

Best practice engagement supporting supply chain efficacy

Supplier Code of Conduct

Industry Analysts

Annual Summit event to educate on product strategy

1:1 meetings with executives

Meetings, inquiry calls, surveys, briefings

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11

External Partnerships
Building a better world requires collaboration across companies,
sectors, and borders. OpenText has joined various industry initiatives
to help accelerate progress and impact.

OpenText signed on to the UN Global Compact(UNGC) Network Canada as a Participant inNovember 2018 to demonstrate our commitment tosustainability and the UNGC’s Ten Principles. The
17 Sustainable Development Goals (SDGs) set by
the United Nations are a universal call for action to
end poverty, protect the planet, and ensure thatall people are able to enjoy peace and prosperity.
Through our participation we are gaining a deeper
understanding about how innovative technologies
can disrupt climate change and accelerate progresson all of the Sustainable Development Goals.

EcoVadis is a trusted third-party provider ofbusiness Corporate Social Responsibility (CSR)
ratings. Many of our customers use EcoVadis toassess their suppliers. OpenText currently has aBronze rating and is above the industry averagein all four scoring categories.

CEO Mark J. Barrenechea was appointed to the
30% Club Advisory Committee. The 30% Club
Canada enlists board chairs and CEOs to work
towards achieving better gender balance at bothboard and senior management levels. The goal isfor 30% of board seats and executive roles to beheld by women by 2022.

OpenText is a global supporter of Catalyst, anorganization whose mission is to accelerate progress
for women through workplace inclusion. Catalyst,
a global non-profit, partners with leading companies
to build workplaces that provide pioneeringresearch, practical tools, and solutions to remove
barriers and drive change for women in theworkplace.

DISCLOSURE INSIGHT ACTION

OpenText is a member of the Boston College
Center for Corporate Citizenship, the largest
member services organization dedicated toadvancing corporate social responsibility and thecorporate citizenship performance of companies.

Corporate Citizenship Report 2021 | External Partnerships | GRI 102-12, 102-13

OpenText is a member of the Environmental Paper
Network’s Paper Calculator Power User Program.
Power Users are investing in solutions to createtransformational change by ensuring that paper
production and use contributes to a clean, healthy,
just and sustainable future for life on earth.

CDP Global is an international non-profit
organization that runs the global environmental
disclosure system. Our annual CDP submission
outlines how OpenText manages the risks andopportunities presented by climate change anddiscloses our key environmental impacts.

12

COVID-19 Response
In March of 2020, we implemented Project Shield as a business

Chris Mak

continuity plan to ensure we could maintain safe and effective

Vice President,
Program Management Office, CLO

operations throughout the pandemic. Project Shield continues tobe active, ensuring a safe environment for OpenText employees,
customers, partners and communities.
The objectives of Project Shield:
1. Build and maintain global situational awarenessa. Analyze key COVID-19 related data to		 support executive decisions
b. Make strong connections with OpenText
		 leaders around the world to respond swiftly		 to local changesc. Monitor ongoing changes to		 governmental health orders
d. Deliver regular executive and employee
		 communications
2. Pandemic and post-pandemic policy
development and implementationa. Anticipate and implement key policies
3. Manage safe return to workplacea. Phased reopening of offices
b. Daily case protocol managementc. Drive future of workplace standards

As the world continues to respond to COVID-19,
health and safety remains the top priority ofProject Shield. Here are some of the ways that
OpenText responded to the global impact of
COVID-19:• We established the OpenText Employee Relief
Fund to support employees in the event of financial
hardship incurred because of the pandemic• With phishing and ransomware attacks on the rise,
we offered all OpenText employees our marketleading security software for home use• We donated $1M USD to foodbanks in 65
communities where our employees live and work
• We conducted surveys with employees togauge how they were adapting to their new work
environments, determining whether they had thetools they needed to be effective, and checked in tomonitor their overall well-being• We promoted virtual volunteering opportunities toencourage employees to use their three paid
volunteer days
• We contracted nutritionist Leslie Beck to share
weekly emails on healthy eating goals, tips,
and recipes

Corporate Citizenship Report 2021 | COVID-19 Response | GRI 102-10• We contracted personal trainer and healthconsultant Joe Holder to share a weekly workout
video and wellness newsletter• We developed the OpenText self-screening app to
promote the health of all employees and their work
environments• We continue to provide uninterrupted 24x7 support
to our customers, leveraging the OpenText Cloudand our digital infrastructure• CEO & CTO Mark Barrenechea delivers regular
town halls to keep employees updated andengaged, guest speakers included an infectious
disease expert• We routinely ensure that all offices are adequately
stocked with safety and personal protective
equipment (PPE), to meet safety and sanitization
requirements• We actively look for opportunities to support
our employees financially, for example by providing
reimbursements for our India employees to get
vaccinations and tests“Project Shield is a comprehensive programof staying situationally aware about the
impact of the pandemic on OpenText aroundthe world, and activating the appropriate
policy response, protocol, process and/or
communication.
Every workday for over 16+ months, my teamhas a standing morning meeting in which
we review statistics of new daily COVID-19
cases and news in each of the countries
around the world where OpenText resides.
This is not just a statistical exercise, it’s astrong affirmation of OpenText’s tremendous
commitment to our employees andcustomers, and our geographical footprint
around the world.”• Recognizing that the pandemic would endure andabate at different rates around the world, we
extended our voluntary telework policy for
employees to January 2022

13

COVID-19 Response
Supporting our colleagues in India
To help our 3,000 employees in India through the COVID-19 pandemic, OpenText launched a comprehensive vaccination drive along with several support
measures. As part of our internal support system, OpenText formed a team of volunteers made up of staff dedicated to organizing the vaccination programmeand catering to employees’ and employee family members’ needs for emergency assistance—including hospitalization, medication and oxygen. An internal online
community with support resources keeps employees informed about the vaccine roll-out and support options.
For the convenience of OpenText’s Indian employees¸ the majority of whom continue to work remotely, the vaccination program was spread across multiple
locations. The vaccination drive covered OpenText employees and up to five family members. OpenText has been using its own products and technologies
including AppWorks, Exstream and iHub to manage vaccination drives, registrations, scheduling, employee communication and reporting.

Corporate Citizenship Report 2021 | COVID-19 Response | GRI 102-10

Isaac Rajkumar

Managing Director India, andSenior Vice President of Engineering“We are committed to creating anenvironment where our employees canbring their best selves to work and we are
optimistic that these efforts, combined withthe recent Voyager Fund donations madeto the Bengaluru and Hyderabad chaptersof United Way, will help in supporting our
employees and communities through thiscrisis.”14

Business Conduct
Our business is built on the foundation of trust. To maintain our

Respect for human rights

Company’s position as a market leader, it is crucial for us to earn

Our Human Rights Statement, which wefurther expanded in FY21, outlines ourcommitments including:the trust of our customers, employees, investors, suppliers, andthe communities in which we operate. Gaining that trust starts
with conducting our business to the highest standards of
ethics and integrity.
Doing what’s right
We are committed to conducting our businessethically and in compliance with the letter andspirit of all applicable laws and regulations. Our
Code of Business Conduct and Ethics outlines our
expectations; and all employees, officers, directors,
vendors, contractors, and partners are expected
to comply with them. We review the Code ofBusiness Conduct and Ethics annually to ensurethat it remains robust and addresses evolving
risks and circumstances. On an annual basis,
employees are required to complete training andtheir certification indicates an understanding ofand compliance with the OpenText Code ofBusiness Conduct and Ethics.
Other initiatives in support of our ethics framework
include risk assessments that focus on topics
such as fraud, corruption, and tax evasion laws.

OpenText has implemented a number of programs
and activities in order to help prevent, identify,
and root out any potential corruption or fraud.
Our internal audit team routinely, at least annually,
conducts country risk assessments and anticorruption audits, which periodically result in
improvements to our Anti-Corruption Compliance
Program, including increased resourcing,monitoring, and training on corporate policies.
We have a number of channels to communicate
and report possible violations including a
24-hour compliance hotline service. We arecommitted to maintaining a workplace in which
employees, officers, and directors can raise
concerns on a confidential basis, free fromdiscrimination, retaliation, or harassment,
anonymously or otherwise.

Corporate Citizenship Report 2021 | Business Conduct | GRI 102-16, 103-205, 205-1, 205-2, 103-412, 412-2• providing a workplace that is free of harassment
and discrimination, and in which all staff treat eachother with respect,• achieving a workplace free of barriers that may
prevent employees from being able to perform theirwork to the best of their ability, and• providing a working environment that is inclusive of
everyone regardless of culture, national origin, race,
colour, gender, gender identification, sexual
orientation, family status, age, veteran status,
disability, religion, or any other basis protectedby applicable laws.

We also have a robust background check policy
and recruitment process to ensure that people
working for us are of legal age and have legal
status. In the workplace, OpenText is dedicated tocreating an environment where every employee issafe, treated with dignity and respect, and afforded
equal opportunities to succeed. Our annual Code ofBusiness Conduct and Ethics training covers humanrights issues and is proactively communicatedto employees and included in annual compliancetraining. Additional training is provided in specificregions or countries where legally required. See
our People section to learn more about our labor
practices.

Respect for human rights is embedded in our Codeof Business Conduct and Ethics and reflected in
our labor policies which address the fundamental
conventions of the International Labour
Organization (ILO). Specific commitments include
taking action against human trafficking, child labor,
and forced labor in our operations and supply chain.
We have multiple processes and systems in place toidentify and report human rights issues, which areavailable to all employees, directors and officers of
OpenText.

15

Business Conduct
Tax Management and GovernanceTax is an important interrelated component of
our overall Environmental, Social and Governance(ESG) responsibility and sustainable long-term
performance. Our tax planning activities alignwith OpenText’s business model with a view toenhancing value in a sustainable manner for ourshareholders.
OpenText is committed to accurate and timely tax
compliance. OpenText exercises internal controls
over processes for tax compliance, planning,tax payments and financial reporting of tax andassesses their effectiveness on a quarterly basis.
Our internal processes also regularly evaluate,
manage and monitor tax risks. We reflect
implications of tax risk in our consolidated financial
statements as required by applicable Generally
Accepted Accounting Principles (GAAP). We fullycomply with disclosure requirements pursuant tofinancial reporting standards and applicable tax
laws and regulations. We also comply with therequirement to prepare the Country-by-Country
Report (CbyCR) for the consolidated group. Ourinteractions with tax authorities are performed with
openness, professional integrity and respect.
Development of and adherence to tax
management principles is the responsibility ofsenior leadership within the organization. The
senior leadership provides regular updates to, andreceives guidance from, the Chief Executive Officer
on tax matters, and reports quarterly to the Audit
Committee of the Board of Directors, as well as
OpenText’s full Board of Directors on any material
tax developments to ensure appropriate oversight.

Sustainable Procurement andEthical Supply Chain
We hold our suppliers to the same high standards
to which we hold ourselves. In keeping with our
newly expanded Supplier Code of Conduct,
we expect 100% of our suppliers to behave
responsibly, ethically and sustainably. Our
expectations apply to supplier environmental
responsibility, upholding human rights, integrity,and fair and honest dealings. To the extent
reasonably possible, we will not knowingly
engage with suppliers (including their supply
chain) that are likely to cause adverse social andenvironmental impacts. We prioritize suppliers
who demonstrate that they have embedded
sustainability within their products, their operations
and their supply chains.
We have a central procurement team that manages
the procurement of goods and services inaccordance with our organization’s procurement
policies and formal tendering procedures. RFPs
now include sustainability criteria, including
whether suppliers report on their social andenvironmental performance, have public
commitments and goals, and whether they havethird-party sustainability certifications corporatewide or specific to the products/services they
supply to OpenText.
We have also implemented a supplier risk
monitoring solution which monitors our suppliers
against various government sanctions, violations(including labor, health and safety, ethical/

Corporate Citizenship Report 2021 | Business Conduct | GRI 205-1, 205-2, 207-1, 207-2, 207-3

regulatory, or environmental), and financial/credit risks. As part of our review, we also receive
corporate social responsibility ratings for our
top tier suppliers. Active monitoring of our top
suppliers provides us with a means to further
ensure that they are compliant with relevant
legislation and key elements of our Supplier Codeof Conduct. Suppliers identified as having a higher
risk are requested to provide additional information
to ensure they have social and environmental
policies and practices in place to mitigate.

Supplier Diversity
OpenText is committed to equity, diversity andinclusion within its supply chain and believes
diversity contributes to innovation. We welcomeand encourage diverse suppliers, including
minorities, women, lesbian, gay, bisexual,
transgender, disabled and veteran-owned
business as suppliers and subcontractors.

Madhu Ranganathan
Executive Vice President,
Chief Financial Oficer“The priorities of our Corporate Citizenshipprogram are well aligned with our businessstrategy and are demonstrated throughout
our operations. An example is our newly
expanded Supplier Code of Conduct thatreflects our commitment to promote positiveenvironmental and social impacts in service
operations and in the acquisition of products
throughout the business.”

We expect all of our suppliers to conduct
themselves in a manner consistent with
the OpenText Supplier Code of Conduct
and to have in place their own internal
policies and practices to promote equity,
diversity and inclusion across theirorganization and supply chain.

16

Business Conduct
Enterprise Risk Management
In the pursuit of OpenText’s strategic objectives,
the Company is exposed to a number of risks,some of which impact the entire technology
industry while others are unique to our operations.
Our Enterprise Risk Management (ERM) program
drives the identification, analysis, and managementof risk across OpenText.
The Board has overall responsibility for risk
oversight. The Board is responsible for overseeing
management’s implementation and operationof enterprise risk management, either directlyor through its committees, which report to theBoard with respect to risk oversight undertaken inaccordance with their respective charters.
At least annually, the Board reviews withmanagement the risks inherent in the businessof the Company (including appropriate crisis
preparedness, business continuity, information
system controls, cybersecurity, disaster recovery
plans, and environmental social and governance(ESG) matters), the appropriate degree of risk
mitigation and risk control, overall compliancewith and the effectiveness of the Company’s risk
management policies, and residual risks after
implementation of controls.

Risk identification

Risk analysis and mitigation

Through a combination of both a formal risk
methodology and managements’ involvement indaily operations, risks are identified/logged andprofiled.

Once the significance and likelihood of risk have been assessed, management considers how the risk should
be managed. Risk assessment reviews are performed as a component of routine management meetings
where risks are analyzed through strength, weakness, opportunity, and threat (SWOT) analysis by members ofexecutive management. Risk Mitigation includes identifying, selecting, and developing activities to adequately
address risks. The organization has documented policies and procedures to guide personnel throughout thisprocess.

Management considers risks that can arise fromboth external and internal factors including thefollowing:
1. External Factors• Technological developments• Changing customer needs or expectations• Competition that could alter marketing orservice activities• New legislation and regulation that could forcechanges in policies and strategies• Natural catastrophes, including extreme
weather events caused by climate change,that could lead to changes in operations
or information systems• Economic changes that could have an impact
on management decisions
2. Internal Factors• Significant changes in policies, processes,
or personnel• Potential for fraud, including incentives andpressures for employees and fraud opportunities• Disruption in information systems processing• The quality of personnel hired and methods oftraining used

Business Continuity
OpenText engages in business continuity planning to prepare for, prevent, and recover from potential threats
to our Company. Through our Business Continuity program, we have developed a plan to ensure our ability tomeet the following goals:
1. Ensuring the safety and well-being of employees
2. Reducing operational downtime during an incident
3. Prioritizing function recovery order within predefined timeframes
4. Managing and facilitating resource allocation before, during, and after an incident/event
5. Minimizing financial, operational, employee, reputational, legal, and contractual impacts
6. Delivering organizational resiliency

OpenText has established a Business Continuity Committee to support our goals for the sustainedadvancement of business continuity management and program oversight. Local offices have a representativeon the Core Emergency Response Team who is responsible for providing localized knowledge of employees,
facilities, and events at their location.
Our program and plans follow an all-hazards approach with a focus on identifying single-point failures andassigning the resources required to ensure continued operations, regardless of the incident or event. This
enables OpenText to maintain operations during various unforeseen events.

• Changes in management responsibilities

Corporate Citizenship Report 2021 | Business Conduct

17

Data Privacy & Information Security
Data is at the center of everything we do, and protecting it isRenee McKenzie

a key mandate. Our customers count on us to anticipate andSenior Vice President,
Chief Information Officer

actively manage all information security and data privacy risks.
The success of every one of our stakeholders depends on this.

ave implemented a range of technical and organizational measures to ensure theavailability, integrity, and confidentiality of data. • We have appointed a Data Protection Officer

Upholding best practices

For decades OpenText has maintained industry
best practices for incorporating data protection
and privacy into our day-to-day activities as
defined by our ISO 27001:2013 Global Information
Security Management System.
OpenText complies with all applicable privacy
standards, including GDPR and those set forth
by the U.S. Department of Commerce regarding
the collection, use, and retention of personal
information transferred from the European Unionand the United Kingdom and/or Switzerland to theUnited States. OpenText has certified to the U.S.
Department of Commerce that it adheres to thePrivacy Shield Principles.

A dedicated approach to data protection• The Chief Information Security Officer oversees
the Company’s information security program.
• The Vice President, Data Privacy and Compliance isalso the OpenText Chief Data Privacy Officer, and is
appointed to oversee our privacy program.

and a Global Privacy & Compliance Officer tomanage and oversee data requests.
• All OpenText employees complete mandatory
security awareness and privacy training on joining
the Company and annually thereafter, or as
required by law or to meet customer requiredcompliance obligations.

Privacy as a fundamental right
OpenText is committed to protecting the personal
information of customers, employees, channel
partners, suppliers, and other stakeholders. We
have initiated a variety of methods and controls
to ensure that we know what data we arecollecting and processing, and we protect thatdata appropriately. We maintain one global privacy
management program and control framework
which meets the most stringent requirements inthe world as applicable to our Company and ourindustry, including the General Data Protection
Regulation (GDPR).

Corporate Citizenship Report 2021 | Data Privacy & Information Security | GRI 103-418, 418-1, 103-412

As mandated by data protection legislation,
all processing activities are recorded, and risk
assessments are performed for all high-risk
activities. For more information on our commitment
to GDPR, visit: https://www.opentext.com/about/copyright-information/gdprcommitment.
OpenText has defined a Security Incident
Response Process (SIRP) that governs and directs
our response to Information Security Incidents.
If an Information Security Incident is believedto involve the unauthorized access of personal
information, the SIRP will invoke the Privacy
Incident Response Process (PIRP).
The PIRP provides guidelines to ensure an incident
is appropriately received, reviewed, recorded, andresolved in a timely manner. In addition, it provides
guidelines on how to determine if an incident
is a privacy breach and whether notification to
the customer, authorities and/or data subjects isrequired. The PIRP is activated when a privacy
incident has been identified and reported to the
Global Privacy and Compliance Team.

“Our business depends on managing andsecuring our customers’ data responsibly.
In an ever evolving and highly active threat
landscape, this is our number one priority
so our customers can focus on serving theirusers, employees, and investors. As a datadriven company, privacy is the responsibilityof everyone on our team. It goes beyond ourmandatory security and privacy training for
employees; it’s about creating a culture ofawareness, accountability, and belief that weare the first line of defense.”

Information about our commitment
to privacy rights is available on the
OpenText website:

Privacy Policy
GDPR
18

Data Privacy & Information Security
Information Security
As we move into inhabiting both virtual and physicalspheres, accelerated by the global pandemic, weare guided by five essential technologies: Cloud,Edge, Security, Application Programming Interface(API) Services, and Data and Artificial Intelligence(AI). The Cloud plus the Edge have become top
priorities due to widespread decentralization, workfrom anywhere, 5G, and global connectivity. Fromthe cloud to our API services to AI, the information
contained in these platforms must be secure.
Without a secure and trusted platform, nothing elsematters, which is why we have a robust Information
Security Risk Management Methodology in place.

Management approach, methodology,
and certifications
As the world is becoming increasingly connected,
cyberattacks are becoming more dynamic, difficult
to predict, and on the rise. In the face of rising cyberrisks, our customers depend on us to continuously
deliver the intended operational outcomes.
The OpenText Information Security Risk
Management Methodology is part of the Company’s
overall risk management strategy. It supports ourISO 27001:2013 Information Security Management
System and other compliance requirements. Our
information security risk strategy applies to both
corporate and commercial data. As well, information
security risk is evaluated and managed when
OpenText data assets are hosted or transacted by athird party.

Risk framework and methodology
1Define information security policy

2

Identify primary and secondary data assets

3

Select security controls

4

Implement security controls

5

Assess the effectiveness of security controls(based on threats/vulnerabilities)

6

Determine risk treatment/complete risk
acceptanceas required

7

Implement risk treatment and reassess
as required

8

Monitor security controls for changes thatwould impact risk exposure

The OpenText Information Security Management
System (ISMS) executive steering committee iscomposed of the OpenText CEO & CTO, Chief
Information Officer, and Chief Information Security
Officer.

Corporate Citizenship Report 2021 | Data Privacy & Information Security | GRI 103-418, 418-1, 103-412, 412-2

As part of this committee, their role is to report
information security matters to the Board of
Directors and/or the Audit Committee of theBoard on a quarterly basis, including in relation
to cybersecurity strategy, current risks, and any
current cybersecurity issues.
On an ongoing basis, senior management
demonstrates leadership and commitment withrespect to the information security management
system by:• Following up on actions from previous
management reviews• Ensuring the integration of ISMS requirements into
the organization’s operational processes• Ensuring that the resources needed for the
ISMS are in place• Communicating the importance of effective
information security management and conforming to
the ISMS requirements• Ensuring that the ISMS achieves its intended
outcome(s)• Directing and supporting persons to contribute to
the effectiveness of the ISMS
• Promoting continual improvement• Supporting other relevant management roles todemonstrate their leadership as it applies to theirareas of responsibility

OpenText’s Information Security Program is basedon ISO 27001 and NIST (National Institute ofStandards and Technology) standards. OpenText
is ISO 27001 certified for particular commercial
services and platforms. The Company has detailed
technical and organizational security measures inplace which are used in the provision of services.

Incident management
We have sophisticated incident response processes
in place which are tested annually, including throughconsultation with third parties to help ensure
industry best practices. The incident management
process is fully measured and documented. Incident
information is considered confidential unless we are
required to disclose in accordance with applicablelaws.

Employee training and awarenessInternally, OpenText runs a continuous cybersecurity
awareness campaign with employees. Employee
training and awareness is disseminated throughemails, videos, posters, and internal social media
platforms. Employees are trained to be vigilant ofsuspicious activity and are provided with means
to report incidents for analysis by the Security
Operations team. Training is mandatory, andemployee accounts are disabled if training is notcompleted. All contractors with access to our data
must also complete the training. The OpenText
global information security team also routinely runs
mock exercises to further pressure-test internal
awareness and adherence. We recognize theimportance of being resilient at home and haveoffered our leading Webroot security software to all
employees for home use.

19

Our People
OpenText employees live and work in 34 different countries
around the world. With so many cultures to celebrate, we’ve
always known the power of diversity and that multiple pointsof view and opinions make us stronger. We are committed tomaintaining a working environment that is inclusive of everyone,
regardless of culture, national origin, race, color, gender, gender
identification, sexual orientation, family status, age, veteranstatus, disability, caste, class, or religion. In FY21, we responded in
new ways to increase our focus on equity, diversity and inclusion.
Equity, Diversity & Inclusion
The social and racial unrest in 2020 touched us
deeply and increased our resolve to focus ondiversity and inclusion. To this end, we put Equity,
Diversity, and Inclusion (ED&I) front and center ina very intentional way. Our focus is on supportingand developing under-represented minorities,
with a strong emphasis on gender, race, andBlack communities.
There are five strategic pillars to our expanded
ED&I approach: Awareness, Hire & Develop,
Civic Action, Power of Business, and Analysis& Governance. Within the pillars we’ve createdvolunteer Impact Teams to address priority
initiatives.
Our new ED&I department and mandate isorganized for success and operates within abroader organizational framework. Sponsoredfrom the top, CEO & CTO Mark Barrenechea leads
the ED&I Steering Committee with representationby the Chief Legal Officer, Chief Human
Resources Officer, VP Talent Acquisition & ED&I,
VP Organizational Effectiveness & Rewards, VP

Corporate Citizenship Report 2021 | Our People | GRI 103-405, 103-412

Corporate Citizenship, and our Director of ED&I.
Under the Steering Committee, an ED&I Council
helps provide leadership and contributes to theplanning of impact team initiatives.
All OpenText employees are encouraged toparticipate in our ED&I programs and initiatives.

1. Awareness
Employee Affinity Groups
BEE (Black Empowerment) – BEE is made up
of more than 130 OpenText employees and 10
nationalities across the Black diaspora. The BEE
community aims to connect and unite Black
colleagues around the world and create anenvironment in which members can support one
another both personally and professionally.
LGBTQ+ – Led by a passionate team of
employee volunteers, the OpenText LGBTQ+
community is an internal network of LGBTQ+
employees and allies that aims to create a space
where everyone can proudly contribute to awork environment that is colourful and diverse.
Members of this community meet regularly andconnect on Microsoft Teams and Yammer. Most
recently, the Community played a key role in
the planning and execution of OpenText’s Pride
Month celebrations in June – complete with a
global speaking event and a virtual Pride parade.

Susan Hailey

Vice President, Global Talent Acquisition& Equity, Diversity & Inclusion“Our culture and values are the foundationof everything we do. Everyone is responsible
for supporting and promoting our ED&I
aspirations on a global level. Our people
leaders play a vital role in ensuring teammembers are supported, celebrated,
respected, and given equitable access toopportunity. The new ED&I manager training
we launched this year provides the tools andinsights to support these aspirations andfosters a stronger workplace at OpenText.”

20

Our People
1. Awareness (cont’d)
WIT (Women in Tech) - In FY21, OpenText
expanded the Women in Technology (WIT)
program with the introduction of our WIT
Affinity Group. Since its inception, this grouphas evolved into a robust community withrepresentation across every continent fromover 600 participants.

OpenText understands the importance tolead beyond our industry and be reflective ofsociety. We believe in equal opportunity for all,and with this in mind, we work hard to ensurethat our open positions are accessible anddesirable to all who are interested in applying,regardless of gender.

The WIT Affinity Group offers a forum for
OpenText women and allies to connect, getinspired, and accelerate growth and careerdevelopment. Participants have access tocomplimentary learning opportunities such as
webinars, leadership workshops, interactive
panel discussions, and an internal social
platform to share ideas, stories, and resources.

Our commitment to women in tech extends
to our participation in the Grace Hopper
Celebration, the world’s largest gathering of
women in technology in both North America
and India. Over recent years, we have sent
more than 60 OpenText delegates to theconference and engaged in meaningfulsponsorship opportunities. Members of our
WIT community volunteer their time to support
the Grace Hopper Celebration and have taken
to the stage to share their own unique stories,
experiences, and insights with attendees.

Achieving a more balanced proportion ofmen and women in our workforce reflects
our fundamental belief that inclusion anddiversity leads to more innovation and betterbusiness outcomes. Today, the OpenText global
workforce is composed of 29% women, 25%
women in management roles, and 33% womenas board members.

Corporate Citizenship Report 2021 | Our People | GRI 103-404, 103-405, 405-1, 103-412

Training
We believe that we are all responsible forsupporting and promoting our ED&I aspirations
on a global level and that leaders play a key rolein ensuring their team members are supported,celebrated, respected, and given equitable
access to opportunities. New ED&I training
for managers was designed and delivered toprovide the tools and insights to support theseaspirations and foster a stronger workplace at
OpenText.

Celebrations
The rich diversity of the world is reflected in
the global OpenText community, and there aremany ways for employees to participate in our
global and regional activities. We celebrate
special holidays and honor significant dates,
such as Dr. Martin Luther King Jr. Day, Black
History Month, Pride Month, International
Women’s Day, Holi, Juneteenth, Mental Health
Awareness Month, and more. Additionally, on
important dates like these, our ED&I AwarenessTeam comes together to organize guest
speakers and publish a variety of inspiring andeducational resources.

OpenText Global
Gender Profile

29%
25%
33%

Women make up 29% of
OpenText’s global workforce

Women make up 25% of
OpenText’s management
roles

Women make up 33% of
OpenText board members

21

Our People
2. Hire & Develop
Mentorship
The high levels of interest from the WIT
employee affinity group led to the launch of a
new Women in Technology Mentorship Program
last fall. With incredible uptake, we are now
scaling the initiative to accommodate moreparticipants going forward.

Recruitment
Expanded advancements in recruitment are
being made with a focus on sourcing diverse
candidates, participating in diverse career
fairs, and implementing diverse sourcing tools.
Examples of new partnerships include:• WomenHack• MentorAbility Canada• Hiring our Heroes

We are committed to improving representation
across our workforce and endeavour to exceed
the industry average by making our leadership
positions geographically flexible and striving
to interview minority groups for every open
leadership opportunity.

Responsive and responsible leadership
We take a holistic approach to making OpenText
a great place to work by creating a work
environment in which employees want to stay,
grow, and thrive by fostering a safe and inclusive
space for all employees. We believe in equal
opportunity for all, and with this in mind, wework hard to ensure that our open positions areaccessible and desirable to all who are interested
in applying.

3. Civic Action
At OpenText we endeavor to help build abetter world with a strong commitment tothe communities where our employees live
and work. As part of our ED&I journey, we arecommitted to reviewing charitable opportunities
with an ED&I lens.
In 2020, we launched the OpenText Voyager
Fund to address key needs in our communities.
Our next initiative will concentrate on student
internships for underrepresented minorities
with the goal of creating sustainable
employment opportunities.

4. Power of Business
Understanding how we can impact ED&I
progress by how we innovate is another partof how we can make a difference. This impact
team focuses on nurturing diversity in the clouddeveloper community.

Corporate Citizenship Report 2021 | Our People | GRI 103-404, 404-2, 103-405, 103-412, 412-2

The group also considers how to identify andremove bias from products and innovations
with the goal of contributing to a more inclusive
society.
We will also focus on reviewing our sustainableprocurement practices to identify opportunities
for improvement and enhance commitments to
supplier diversity as part of our Supplier Code of
Conduct.
Making sure that the content that we create isinclusive and addresses a diverse audience isimportant. This impact team is creating a bestpractice guide for our content creators which
will be broadly shared and has also recorded a
webinar called Inclusive Guidelines for Marketing
Content.

5. Analysis & Governance
ED&I touches programs and policies acrossthe organization. To ensure we do not overlook
opportunities to thoughtfully expand or enhanceexisting programs, this impact team focuses onreviewing our programs and policies, with an
ED&I lens, to make recommendations to improve
and/or expand. This team also drives data
analysis of our diversity to help inform our EDI
strategies and measure effectiveness.

Engaged managers and leaders make OpenText
a great place to work. That leadership is reflectedin our open-door policy, with leaders at all levels
being readily accessible to employees. We expect
our leaders to set the tone at the top as rolemodels for our values and overarching people
promise to do the right things, the right way,
together. Our focus is on creating management
tools that bring our values to life and help every
employee shine. The OpenText Management
Training Program was launched to develop ourleaders’ abilities to coach employees, manage theirteams for maximum effectiveness, and deliveron company priorities. The program is requiredfor people leaders at all levels in the organization
including those who are newly hired, recently
promoted, or who have joined OpenText through an
acquisition.

Program content includes:• Interviewing and talent selection• Diversity and inclusion• Compensation planning• Performance management• Employee career development planning• Creating a culture of recognition

These areas of focus will continue to evolve as wereach our goals and identify new opportunities forchange.

22

Our People
Continuous learning
Employees join OpenText for continuous
learning, experience, and credentials that shape
their careers and impact our industry. Chart
Your Course is our commitment to provide
current and prospective employees with
opportunities to explore, learn, and chart exciting
career paths. We enable our digital workforce
with leading technology that allows employees towork, collaborate, and stay connected with ease.
From powerful content management solutions
like OpenText™ Core Share and OpenText™
Content Suite to real-time collaboration tools like
Microsoft® Teams and Lucidspark® Whiteboard,
employees have everything they need tomaximize their work routines in fun, creative,
and innovative ways. To support a culture ofcontinuous learning and development acrossour global organization, OpenText offers anannual education reimbursement program that isavailable to all employees, including those whowork part time, and is renewable each fiscal year.
We provide up to $3,000 per employee in Canada
and the U.S., adjusted in other countries basedon cost of living.
This program aligns with our commitment tosupport internal development, equal opportunity,and mobility across all of our geographies,
regardless of an employee’s role, function, or
location.

Performance Management
We have designed the education reimbursement
program to meet the needs of all personalized
development goals through programs that range
from technical to business skills. Past recipientsof this program have leveraged this support
to obtain their MBA, then have gone on to bepromoted to our Senior Leadership Team.
Our recruitment teams work closely withlocal schools and organizations around theworld to promote our co-op positions andsupport recent graduates as they start theircareer journeys at OpenText.
We recently launched a new graduate
recruitment program called Finance Academy,
which opened up ten full-time opportunities foruniversity graduates in finance. All successful
candidates receive direct mentorship supportand several job rotation opportunities within theirroles at OpenText.

Setting annual performance goals is a key partof success at OpenText, both individually andcollectively as a company. We believe that weare all more successful when we are moving inthe same direction and communicating our joint
progress along the way. In that effort, Open Text
leverages our online Talent Central for employees
to manage and track their goals throughout
the year, and for managers to connect with
their employees throughout the year to discuss
performance, review progress, and refine goals.

Kristina Lengyel
Executive Vice President,
Customer Solutions“OpenText has more than 3,000 experienced
Information Management professionals readyto support our customers in executing theirdigital transformation. Our efforts spentin attracting, retaining, developing, andempowering our people creates a corporate
culture where they thrive, which gives us atrue competitive advantage.”

We are also proud to have successful co-op
programs in India (300+ interns annually) andCanada (40+ interns annually) and we are
currently expanding this program across theUnited States.

Corporate Citizenship Report 2021 | Our People | GRI 103-404, 404-2

23

Our People
Workforce by contract and region
Contract Type

Diversity of workforce by age group

Americas

EMEA

APAC

TOTAL

Age Group

Employees% of Employees

Permanent

6,741

2,619

4,761

14,121

Under 30

2,429

17%

Temporary

65

18

103

186

30-50

8,434

59%

6,806

2,637

4,864

14,307

51+

3,444

24%

Total 2,637

APAC

Total 4,864

Total

Workforce by region and country*
AmericasTotal 6,806

EMEA

Canadian workforce ethnicity

Understanding the diversity of our employees lays an important
foundation for our Equity Diversity and Inclusion agenda.
In Canada today, employees are invited to share on a voluntarybasis their visible minority status. Based on our workforce as ofJune 30, 2021, 27% of our Canadian employees identify as a visible
minority. An internal review of pay across common jobs indicated nosystematic pay gaps based on visible minority status.
We will strive to make improvements in the voluntary collection of
our employee demographic data, as appropriate and subject toapplicable legal constraints in various jurisdictions, in FY22. We willleverage these advances in the reporting of demographic information
to report additional metrics. We commit to publicly reporting
additional Canadian and U.S. workforce racial demographics,
including pay statistics, in our FY22 Corporate Citizenship Report.

* Percentage values are rounded
and may not total 100%

Corporate Citizenship Report 2021 | Our People | GRI 102-8, 405-1

24

Our People
Our benefits
Across the Company, we offer a wide variety of group benefits including medical, life, and disability
benefits, which are designed to protect employees and their dependents against financial hardship due
to illness or injury. We also have regional Employee Assistance Programs in many countries which provide
24/7 confidential counselling, support, and access to resources for employees and their families.
Benefit programs are customized to support employees and their families based on the market practices
in the country of employment. Our benefits include, but are not limited to:

Benefits at a glance
Medical dental and vision
coverage

Global employee
assistance program

Pension contributions

Education and professional
membership assistancePatent incentive program

Home and auto insurance
discounts

Fitness and wellness
reimbursement

Out of country emergency
medical expenses

Life insurance

Employee stock
purchase plan

Transportation benefits

Short and long-term
disability benefits

Referral bonus programsChildcare assistanceprograms

Flexible spending plans

Accidental death anddismemberment benefits

Group retirementsavings plan

3 paid volunteer days
per year

Corporate Citizenship Report 2021 | Our People | GRI 103-401, 401-2, 103-412

In FY21 we launched a new Employee Assistance
Program, called OpenText Well-being, with morehands-on support, more resources, and easierways to access services globally. Expanded
services include modern wellness tools, mental
health awareness and intervention support,
and information in over 25 different languages.
Our focus is to build programs through an inclusionand diversity lens. We design our programs andchallenge our benefits vendors to insure all family
types and offer coverage for same sex partners.
Our time-off policies recognize that employees
can only bring their best selves to work when
they are well rested and focused. We remind our
employees to take advantage of their vacation time
to recharge and re-energize. As well, our timeoff policies provide flexible time off for religious
observation and volunteer activities.

Prentiss Donohue
Executive Vice President,
SMB and Consumer Sales“Our strength lies in our talented people
and our culture. Our expanded OpenText
Well-being Program is just one of the ways
we support and invest in our employees.
Knowing support is available to navigate
every day or critical challenges enables our
employees to do their best work.”

As we look to the future, we know that criticalissues related to well-being, including mental
health, will continue to a part of our industry,
our workplaces, and our communities. Employee
wellness is a top priority, and our plans are inplace to help make life easier and to ensure awork-life balance. We will continue to evolveour benefits programs to address our
employees’ evolving needs.

25Our People
Rewards and recognition
Our variable compensation programs are tied
to quantitative metrics and deliberately avoid
individual discretion. As we foster a culture ofrecognition, we ensure there are mechanisms toshine a clear spotlight on who is recognized andwhy. We offer recognition for service milestones,
as well as quarterly CEO excellence awards and apatent incentive program.
Employee recognition is an important aspectof our broader OpenText Voyager program. It
encourages employees to explore and develop
their careers, chart their course for success, andto do the right things the right way—together.
Built into the Voyager program is the opportunity
to celebrate employees who model our values.
There are multiple levels of engagement where
employees, managers, and directors can nominate
each other for going that extra mile. Employees
are recognized on a range of levels from having
a “let’s make it happen” attitude to delivering on
project results or making a lasting impact on the
Company. Points can be earned by employees topurchase something meaningful to them.
In addition to recognition, compensation plays animportant role in achieving the business objectives
that drive business success in alignment withlong-term shareholder goals. A market-anchoredcompensation system enables a flexible basis forreviewing employees’ compensation, relative to
our local external labor markets and in response tomarket pay changes.

Career Day
Our compensation philosophy is based on aset of principles that:• Align with business strategy• Reflect business and Individual performance levels• Consider market conditions/changes toensure competitiveness• Demonstrate internal pay equity for similar roles• Provide full disclosure to employees• Include the impact that economic conditions
have on granting compensation adjustments

Fostering an owner’s mindset is part of the
OpenText culture. The OpenText Employee Stock
Purchase Plan is a program that allows all full-timeand part-time employees to purchase OpenText
shares at a 15% discount, with 4 enrollment
periods every year. This benefit, as part of
employees’ total reward package, provides theopportunity for all regular full-time and part-time
employees to strengthen their ownership in the
Company and enjoy the benefits of share priceappreciation. Long-term OpenText employees,
participating in the program, have benefited from
OpenText growth and share appreciation.

Corporate Citizenship Report 2021 | Our People | GRI 103-401, 401-2, 103-412

This past year we brought all our employees
together for a global virtual Career Day.
The goal of Career Day 2021 was to focus on
our career development tools, resources, andopportunities available to OpenText employees,
and to promote internal mobility within the
Company. Events included a presentation from our
CEO & CTO about the future of work, a leadership
panel discussing their personal career journeys
and nontraditional career choices, training on how
to engage in career conversations, ED&I in theworkplace, and a review of the policies and tools
created to support career development.
OpenText launched the new myCareer
Development Plan for all employees as a tool totake control of their career and to guide careerrelated conversations with their leaders. Our
Talent Acquisition team promotes open
roles and invites employees to reach out, ask
questions, and consider all career paths available
to them at OpenText—even those outside of theircurrent function. OpenText is committed toboosting internal mobility and will be tracking
our rate of internal promotions and usage of the
career planning tools available to help employees
navigate and develop more thorough plans.

Ted Harrison

Executive Vice President,
Enterprise Sales“As we continue to grow and innovate at
OpenText we’re making sure we have theprograms in place to allow employees to takecontrol of their careers. It requires focusedtraining for managers, and investments insystems and tools to enable employees
to stay connected and productive. As wecontinue to support a culture of growth it
will lead to even greater achievements
and advancement.”26

Our People
Health and safety
OpenText is committed to maintaining a safeand healthy workplace.
We believe that health and safety is an integral
part of our work and we strive to create a work
environment that protects our employees, visitors,
and contractors from injury and illness. Everyone
has a role to play in keeping OpenText safe. As wemanage through the uncertainty of the pandemic,
all of our return to office plans are phased. Our
return will be gradual, with voluntary work fromhome extended as needed in our local markets,and a priority on safety protocols.
We continuously encourage employees to beaware of their surroundings and report hazards toprevent accidents and work-related illnesses. In
FY21, we had 5 workplace accidents resulting inlost time. Our global lost time injury rate was
0.036 per 200,000 hours worked.
We have established Health and safetycommittees at certain sites to assist withinspecting our offices, create a means for
employees and management to discuss healthand safety issues and make recommendations
to improve the workplace. The Global Workplace
Security and Safety team conducts periodic
reviews to evaluate the effectiveness andcompliance of our health and safety program.
The team continually shares resources onimportant topics with employees such as officeergonomics, preparing for inclement weather andstaying safe during the pandemic to help keep
health and safety top of mind.
Corporate Citizenship Report 2021 | Our People

Employee well-being is an essential part ofoverall health. Our employees are empowered
to take control over their well-being by improving
their personal health and wellness. We encourage
this by giving our employees financial support for
their participation in fitness programs.
OpenText provides dependable working
conditions for all employees and has adopted azero-tolerance position on workplace violence.
All acts of or threats of physical violence, including
intimidation, harassment, and/or coercion
between employees in the workplace, are nottolerated and subject to full investigation andappropriate response that could include
termination.

Voyager
Our extended OpenText Voyager communityof practitioners are dedicated to Information
Management. This ecosystem encompasses
customers, users, employees, developers andpartners, engaged with our solutions. The Voyager
Program is an accessible learning program that
leads to career-advancing certifications and otherenrichment opportunities.

of enterprise and SMB software. The Voyager
program seeks to build a community and network
through customer success programs, free training
and support, events, forums, industry recognizedcertifications, and access to OpenText executives.
For employees, Voyager delivers programs that
support career development and training at
OpenText. The “Celebrating Voyagers” platform
allows employees and managers to recognize
colleagues who serve as role models, demonstrate
OpenText’s values, and have made a differencein contributing to our shared success. There arealso additional learning, certification, and badging
opportunities to enhance skills with OpenText
products and be part of the broader Voyager
community.
An OpenText Voyager is an explorer, a seeker,
a person with endless curiosity. They areinnovators, lifelong learners, and leaders whocreate paths for others. In this age of information
disruption, engaging with our Voyager ecosystem
is another way we aspire to unlock the potentialof technology for the greater good. In FY21 theVoyager program expanded with the launch of the
OpenText Voyager Fund to support urgent needs
in OpenText communities.

Connecting a community of customer experts,
employees, and developers is an important way
we are charting the course for the next generationof OpenText. Our growing team of Voyagers are
redefining the market and mapping the future27

Our Products
At OpenText, we are proud of the many ways that our unique

Reducing paper, waste, and emissions

products and capabilities can be used for the greater good.

Our customers are taking proactive measures to reduce
their reliance on paper-based processes. Many of our
products help customers reduce paper usage andeliminate the need for paper storage. The OpenText
Trading Grid™ digitizes more than 26 billion transactions
per year, reducing a substantial amount of paper
related to these transactions by digitizing them. This
paper reduction saves the equivalent of 5.1 million trees
and greenhouse gas emissions of more than 725,000
tonnes of CO2e, according to calculations by the Paper
Calculator from the Environmental Paper Network1.

We are helping companies transition from paper to digitalprocesses, securely supporting those who need to work
remotely, and digitizing disrupted global supply chains toensure operational resiliency in turbulent times. This includes
supporting the documentation of clinical trials to combat
COVID-19, assisting manufacturers as they shifted their supply
chains to make ventilators, and protecting many enterprisesystems from ransomware and online scams as employees
made the shift to work from home.

Digitizes 26 billion
transactions per year

Driving sustainability

Executive Vice President,
Chief Product Officer“We know that the use of technology playsa critical role in helping our customers meet
ambitious business and sustainability goals.
Our products help drive purpose throughdigitization, supply chain transparency,
remote collaboration, and improved
productivity. As the world rapidly shifts to
new ways to work, we see more opportunities
to use technology for good and for our
products to accelerate positive change in theworld.”

Paper reduction saves
5.1 million trees

As part of our mandate to help organizations thrive in a digital world, OpenText is proud to havesignificantly reduced the world’s reliance on paper and physical storage facilities through theimplementation and use of our software. Our innovative Information Management solutions
decrease the business requirements for paper by making electronic documents readily available topeople from anywhere on any device (laptop, smartphone, or tablet). OpenText software aids in thecreation of a paperless environment through the active management of enterprise content assets.
Accessing and collaborating on digital documents or online media reduces waste, unnecessary
recycling, and the required physical facility storage space, helping to minimize an organization’s
carbon footprint on the environment.

Paper reduction saves
GHG emissions of 725,000
tonnes of CO2e1

Corporate Citizenship Report 2021 | Our Products

Muhi Majzoub

Source: Environmental Paper Network Paper Calculator V4.0

28

Customer Feature:

Garland Independent School District

Our Products
As companies become more aware of theircarbon footprint, they are taking proactive
measures to reduce their reliance on paper-based
processes and are specifically focused on therationalization of their use of energy-consuming
hardware infrastructure. To help achieve this,
we are accelerating the growth of our cloudservices, scaling up to meet customer demands
and helping them to achieve their goals
sustainably. Our Information Management
products support sustainable solutions byvirtualizing servers and condensing storage
requirements. In addition, we offer:• Collaboration tools and shared content 		
repositories, which allow geographically dispersed
teams to work together in electronic workspaces,
reducing greenhouse gas emissions by eliminating
the need for travel• Solutions for automating paper-based processes
using workflows, which greatly reduces cost as
well as paper waste in the enterprise• Records management, which ensures records aredisposed of when policy dictates and not retained
forever• Imaging solutions that convert paper documents toelectronic, thereby reducing real estate for paper
storage and energy expenditure• Secure file-sharing tools such as managed filetransfer and electronic fax, which eliminate theneed to ship documents• Email management technology that allows
for lifecycle management of emails without
the need to print and file these records

When in-school instruction was replaced with at-home e-learning, the second
largest public school district in Dallas County was able to ensure safety andefficiency for the delivery of 36,000 meals per day with the PCS Feed the Kids
application, powered by OpenText Intelligent Forms Automation with LiquidOffice.
“Meal counts would take a lot longer if we were doing everything by paper without acentralized location.”
Jason Hickman, Technology Coordinator, Garland ISD Student Nutrition Services

Digitizing the supply chain
Visibility and transparency across the supply
chain are critical to developing a trusted network.
To achieve supply chain visibility and set thefoundation for collaboration between supply-chain
partners, it is essential for the supply chain to bedigitized.
Organizations around the world use the OpenText
Business Network to digitize their supply-chain
information flows, establish a centralized repository
or directory of partners/suppliers and consolidate
information relating to their ethical and sustainable
practices. Our products help our customers access
supplier information, including provenance ofmaterials, environmental performance, and insights
and transparency into their supply chain.

Read the full story

Customer Feature:

Braille Works
With more than 26 years of experience, Braille Works is one of the U.S.’sleading providers of reading materials for people who are blind, visually
impaired, or reading impaired. OpenText has partnered with Braille Works todeliver end-to-end accessibility solutions.
“We use the OpenText software in our automation process to help us extract data andbe more efficient in the production of braille, large print, and audio…. Partnering with
OpenText works very well. It’s a great relationship.
It provides accessibility to more people, and that’s a very big deal. It provides people with
the independence and freedom to manage their own information—it’s amazing what thatbrings to life.”
Glen Schubert, Executive Vice President of Marketing and Client Relations, Braille Works

Read the full story

Corporate Citizenship Report 2021 | Our Products

29Community
Community engagement promotes a culture of caring and citizenshipIntroducing the OpenText Voyager Fundthat fosters trust, improves our high-performance work environment,

We launched the OpenText Voyager Program in2020 to strengthen our community of customers,
partners, and employees. As an extension of the
OpenText Voyager Program, the OpenText Voyager
Fund identifies key needs in our communities andsupports local partners in addressing them.

and strengthens the cities and neighborhoods where we work. Whencommunities thrive, customers, businesses, and citizens do as well.
OpenText has a culture of giving and we are committed to our role as a responsible corporate citizen. In
keeping with this promise, we direct our resources where they will have the greatest impact. We have agreat responsibility to give back to our communities around the world and to focus our attention, whether itbe through monetary support or voluntary commitment, on efforts which better our communities.

Our charitable support activities include:• Corporate Matching—OpenText matches
employee donations to select community
campaigns• Disaster Relief—We take action when natural
disasters impact locations where our employees
work and live
• Community Partnerships & Sponsorships—We
support community projects that advance ourcitizenship efforts• Volunteering—We encourage employees
to volunteer by providing three paid days
off per year so that they can make an impact
in their community

We focus our giving in three areas:
Education and innovation for global change:
Innovation is core to our business success andcentral to the advancement of people and theircommunities. We foster education and innovationand strive to promote the transformative power oftechnology.
Children and family: We support community
programs that promote the health and welfare ofchildren and families, including those that provide
a safe haven and nurturing environment. OpenText
also supports research to find cures for cancer
and other catastrophic illnesses.
Global disaster relief: We donate to organizations
such as the Red Cross to help them save lives andlessen the devastating impact for people affectedby disasters.
An outline of our corporate giving eligibility criteria
can be found online here.

Corporate Citizenship Report 2021 | Community

OpenText Voyager Fund - Deliveringover 4M meals
The first focus of the OpenText Voyager Fund wasfood insecurity. During the past holiday season, we
donated $1 million USD to food banks around theworld, putting over four million meals on the table ofthose in need, working with 65 food banks acrossfour continents, 21 countries and 58 OpenText sites.

$1 Million
65 Food Banks
4 Million Meals
21 Countries
30

Community
OpenText supports many local employee-led efforts
as well. Here are some highlights of the activities
they are involved in.

California Wildfires
The California Wildfire season set new records
as wildfires burned across the state of California.
Nearly 10,000 fires had burned over 4.2 million
acres and the impacts were difficult to escapefor most people as smoke covered the skies
and affected air quality. To help those who weredisplaced from their homes and to support the
food banks that were struggling to meet the needsin their communities, OpenText chose to support
the Contra Costa & Solano Food Bank, Second
Harvest of Silicon Valley and Puente de la Costa
Sur. Through combined corporate and employee
donations, OpenText gave $50,000.

The Leukemia & Lymphoma Society in Canada
and the US
OpenText is proud to support the Leukemia &Lymphoma Society and Light the Night. This year,
our Waterloo, Richmond Hill, Ottawa, Montreal andAlpharetta employees supported Light the Night
by participating virtually. Our employees helped togenerate light and warmth to patients and families
affected by blood cancers. Together throughcorporate and employee donations, we raised$37,000.

Corporate Citizenship Report 2021 | Community

Alpharetta, Georgia and Southfield, Michigan
The Alpharetta and Southfield offices organizedcoat drives in their respective offices to support
local programs that provide coats to those in need:
One Warm Coat and Coats for the Cold Oakland
County Sheriff’s Office. The two offices collected
132 coats combined and raised funds which went
towards helping people in need. The Alpharetta
office also supported the Salvation Army Angel
Tree program to provide gifts and clothing to those
who were less fortunate during the holiday season.

São Paulo, Brazil
Our São Paulo, Brazil employees shared theirgenerous spirit by supporting the Arsenal da
Esperança - Associação Assindes, Associação
Comunitária Monte Azul and Casa dos Velhinhosde Ondina Lobo with donations, food baskets,books, office equipment and supplies. These
organizations provide food, housing for thehomeless, education for families and children andcare for the elderly.

Singapore
Employees volunteered throughout the year with
Food Bank Singapore to sort food and distribute950 food bundles to families in need. They also
prepared and delivered goodie bags to 150
households within the community.

Reading and London, UK
Our offices took part in a virtual Red Trouser Day
in support of the Royal Marsden Cancer Charity,
which raises awareness and funds for bowel cancer
research. In addition, employees raised funds
to support the Me2Club and Macmillan Cancer
support.

Grasbrunn, Germany
Several employees and their children participated in
the first virtual Hour of Code and Girls’Day 2021 tointroduce STEM to the next generation. Employees
also engaged in fitness activities for charity,
including the Wings for Life run.

Cork, Ireland
Employees raised funds throughout the year for Irish
Guide Dogs for the Blind. Employees also spent timethroughout the year picking up litter from their local
communities.

Volunteering
In addition to supporting charitable causes, we
encourage our employees to become active
members in our communities throughvolunteering. Every employee is supportedwith three workdays to make an impact where
and how they choose.

31Community
Community engagement in India
The OpenText team in India has a long history of
impact and engagement. This year, OpenText
contributed over $250,000 to efforts in India
including nutrition kits for students and families,
COVID-19 emergency response, mobile healthcare,tree planting, and school infrastructure projects.
In addition to these impact projects, the teamcontributed close to 400 volunteer hours for
initiatives such as assembling and delivering
nutrition and sanitation kits, planting trees, andstudent mentorship.
In 2018, the OpenText team in India identified theopportunity to adopt the CNN Thanda School inHyderabad. Since that time, they have supported
critical infrastructure requirements including a newwater filtration system, new restrooms, lighting
and furniture in the classrooms, and levelling the
ground for new playground equipment. OpenText
also provides sustainable funding for two full-timeschoolteachers, upgraded computer systems andsoftware, teaching aids for classrooms, daily meals
for the children, and funding for field trips andextracurricular activities.

Corporate Citizenship Report 2021 | Community

Rama Bhamidipaty

Vice President, Software Engineering &Hyderabad Site Leader

Pre-covid

Pre-covid“I am involved because I feel I am so
privileged and there are so many in the world
who do not have the basic necessities. It is
my social responsibility to be able to shareand give back to those who don’t haveenough. I also like to enable our enthusiastic
volunteers and steer them to worthy causes
and ensure that together we are making an
impact.”32

Environment
Addressing climate change is a global challenge that’s becoming increasingly urgent, public, andconnected. As a tech industry leader, OpenText has both an obligation and an opportunity totake action that will improve the well-being of our customers, our planet, and our society as a whole.
Reducing our footprint

Key activities include the following:

We are committed to mitigating the adverse environmental impacts of our business activities which, at a minimum, means meeting all environmental laws,
regulations, and standards that apply to us. As a signatory to the United Nations Global Compact (UNGC), we have also pledged to uphold certain environmental
principles, which include undertaking initiatives that promote greater environmental responsibility and encouraging the development and diffusion ofenvironmentally friendly technologies.

Energy management—In addition to upgrading lighting
and building management systems at our owned
facilities, we collaborate with landlords andother partners on environmental projects in leased
spaces. This includes, for example, installing solar
panels in India and replacing fluorescent lightingwith energy-efficient LED lighting. We have also
introduced energy conservation activities at ourbuildings during reduced occupancy such as adjusting
set points for our HVAC systems, setting boilers to
eco-mode, changing our floor lighting settings,
temporarily closing kitchens/breakrooms, andunplugging unused kitchen appliances and equipment.

Our Environmental Policy articulates our commitment to measuring and managing our environmental impact. We integrate the consideration of environmental
concerns and impacts into our decision making and business activities. Externally, we promote sustainable consumption by developing and promoting
environmentally sound technologies to support our customers’ digital transformations. Internally, we will continue to develop, implement, and manage companywide environmental initiatives.
One of the hottest years in recorded history occured in 20201. This year we engaged key teams across the business in a climate scenario exercise, informed by
TCFD principles, to identify our risks and opportunities to our operations, and to discuss how we can continue to build resiliency.

Energy-efficient servers are used in our companyowned and operated data centers, and we areconstantly investing in more energy-efficient, highdensity equipment. We continue to measure ourcolocation vendors energy efficiency and renewableenergy usage and have approached our hyperscaler
partners to understand their sustainability practices.

1

https://www.scientificamerican.com/article/2020-will-rival-2016-for-hottest-year-on-record/

Corporate Citizenship Report 2021 | Environment | GRI 102-10, 103-302, 302-4, 103-305

33

Environment

Energy management (cont’d)—Data life cycle
management practices include standardizingtimes for data retention to improve data storage
efficiency and minimize the servers required.
At many data centers and colocations suchas Grasbrunn (Germany), Hyderabad (India),
Helsinki (Finland), Montreal (Canada), Waterloo(Canada), Brook Park (U.S.), Chessington (U.K),
Chandler (U.S.) we have deployed cold and hot
aisle containment systems to reduce power
consumption by managing air flow. Server racks
are configured so that all heat is transmitted into
an aisle towards the back of the units and thencontained by screens. The system distributes coldand hot air in a more energy-efficient way andreduces air conditioning requirements by 10 to 20%.
Each year, our Brook Park data center in Ohio shuts
down all unnecessary power on select days during
the summer as part of a load shedding initiativewith local energy providers during peak periods.
We also prioritize decommissioning end-of-lifesystems that use outdated, inefficient technologies
that consume more energy.

Real estate—We consider green attributes whenleasing or purchasing property and selecting colocated data centers. Our use of sophisticatedspace management tools enables us to maximize
space utilization. Environmental data and electricity
submetering, where applicable, is a standard
request in all our new leases in an effort toaccurately measure our energy consumption.
As a result of COVID-19, OpenText has adopted a
hybrid return-to-work strategy and consolidated
certain facilities to streamline operations andaccelerate work-from-home initiatives that
reduce our global footprint. Through the use ofcollaboration tools, employees have switched
to connecting with customers and colleagues
virtually, while maintaining a high level ofproductivity. Our Digital Workforce Guide offers
employees tools and tips that enable us to engage
with our customers reliably and securely.

We are upgrading our equipment such as CRAC
(Computer Room Air Conditioning) and UPS(Uninterruptible Power Supply) systems at certain
data centers and installing devices to measurespecific power consumption and monitor ourefficiency.

Corporate Citizenship Report 2021 | Environment | GRI 102-10, 102-11, 103-302, 302-4, 103-305

Travel—OpenText technology enables
collaboration across the globe, thereby reducing
the need for business travel. This has never been
more important than during the pandemic, whenbusiness travel was prohibited in response to
COVID-19 measures taken to protect employees.
When employees do work in our office locations
around the world, they have access to morethan 40 full-fledged video conferencing rooms.
We have also provided electric vehicle charging
stations and shuttle services between our offices
for our employees. At our Waterloo headquarters,
our partnership with TravelWise provides travel
services for individuals who prefer to rideshare
to work or need discounted transit fares or
emergency rides home.
For our annual global customer events,
collectively known as OpenText World, we
shifted from in-person to a fully digital format
to allow more customers to attend virtually.
This enabled us to deliver an engaging,
immersive experience while eliminating theneed for travel. At these events, we feature
speakers who share their thoughts onsustainability matters. For our last OpenText
World, for example, we invited former US Vice
President Al Gore to illustrate how technology
shapes our world and how global crises provide
opportunities for positive change. We are also
starting to measure the emissions savings fromhosting our global events virtually.

Waste reduction—We have implemented programs
across our global offices to recycle paper, printercartridges, batteries, plastics, and metals. E-waste
programs in all main offices ensure that retired
computing assets do not go to landfill sites andthat our e-waste vendors are ISO 14001 certified.
In addition, we provide reusable glasses and mugsin our offices and have begun a global initiative toreplace plastic cutlery with reusable cutlery in allserveries. With our offices operating at reduced
occupancy this year, we have donated our hot
and cold beverage supplies and emergency kits tolocal organizations in need to ensure they are used
before they reach their best-before dates and tofurther minimize waste.
Most employees are working from their homes,
so we are generating less waste at our offices
than ever before. On average, about 2% of ouremployees are working at our office locations while
the remaining employees continue to work fromhome.
Water—Water filtration systems have been
installed in our offices and we have discontinued
providing bottled water for employees. In ourinternational offices, in water-stressed regions,
we have implemented water conservation
awareness programs offered by Greenpeace.

34

Environment
Employee education and engagement
Employees are encouraged to take action on
their own to help protect the environment. Often
when employees take on environmental causes
at home, they feel encouraged to bring the samelevel of enthusiasm into work and engage theircoworkers. For example, during Earth Week, ouremployees are challenged to do one positive
thing for the environment and share theirachievements on our internal social network.
In 2021, we celebrated Earth Day virtually,
encouraging participation at home and throughonline activities to maintain safe, social distancing.
Employees also shut off their lights for Earth Hourand completed litter cleanups throughout the year
in their communities. Ideas to teach new habits
and educate employees on environmental issues
are shared continually to keep the environment
top of mind throughout the year.

EnergyGoal

Julie Millard

Vice President, Corporate Citizenship

Minimizing our Environmental Impact

Environmental Goals

Measuring the environmental impact of ouroperations helps us to identify the most criticalareas of our operation to focus on. We havequantified the environmental impact of ouroperations by measuring energy consumption
and greenhouse gas emissions. We are continuallyworking to enhance our data collection processes
using best practice standards and systems
to improve the accuracy, consistency, andcomprehensiveness of our data so we can focus
on the areas of our operations where we believe
we can initiate the most positive change.

In order to minimize our environmental impact
we are seeking a deeper understanding of ourenergy consumption, waste diversion, and ourgreenhouse gas (GHG) emissions. We haveset short-term environmental goals relative
to these efforts. As we move forward andcontinue our efforts to measure and manage
these environmental impacts, we will explore
and evaluate new solutions for our operations.

5

OpenText plans to reduce its energy
consumption per dollar revenue by 5%
by June 30, 2023.

Carbon% Goal5

65%

OpenText plans to reduce its scope 1 & 2
greenhouse gas emissions per dollar
revenue by 5% by June 30, 2023.

OpenText plans to work toward a goal of 65%
diversion rate in our regional headquarters
by June 30, 2023.

Corporate Citizenship Report 2021 | Environment | GRI 102-10, 103-302, 103-305

Waste% Goal“As a global company, we recognize the techindustry’s environmental impact, and weembrace the responsibility of reducing ourfootprint. In our effort to reduce our carbon
footprint we are refining our GHG inventory tobetter understand and manage our impacts.
We are also taking measured steps to embedsustainable practices into our everyday
operations, for example enhancing our
Supplier Code of Conduct and upgrading
equipment in our data centers. Focusing on
areas where we can have the greatest impact
is leading to meaningful outcomes.”

35

Environment
Energy consumption and greenhouse gas emissions on an absolute and intensity basis
FY19

FY20

FY211

Energy Consumption (MWh)2

60,71565,52775,780Absolute Scope 1 emissions (tonnes CO2e) 3

2,345

2,590

2,261

Absolute Scope 2 emissions (tonnes CO2e) 4

24,067 Location-based

20,048 Location-based

24,414 Location-based

17,791 Market-based

22,389 Market-based

22,638 Location-based

26,676 Location-based

20,381 Market-based

24,650 Market-based

Total Scope 1 & 2 emissions (tonnes CO2e) 526,411 Location-based

Absolute Scope 3 emissions (tonnes CO2e) 6

7,078

12,481

15,496

Energy Intensity (MWh per revenue in million USD)

21.16

21.07

22.38

Emissions Intensity (Scope 1 & 2 tonnes CO2e perrevenue in million USD - Location-based)

11.97

7.28

7.88

FY21 emissions were calculated using data from 80.5% of global facilities’ square footage, in addition to 23 colocation partners. The remaining facilities were estimated to represent 100%. FY21
scope 3 emissions included employee travel data where available (air and train travel, hotels, rental cars), taxis (India only), gas cards for employee vehicles, courier services, colocation data centers
representing 72% of rack space, subleased facilities and fuel and energy-related activities not included in scope 1 or 2 (upstream emissions of purchased fuels and electricity and transmission anddistribution losses for electricity). For more information on our scope 3 emissions, please see our CDP climate change submission.
2
Energy consumption includes electricity, natural gas, diesel fuel and fuel from fleet vehicles.
3
Scope 1: emissions from direct onsite sources (natural gas, diesel fuel, fuel from fleet vehicles and refrigerants from cooling systems).
4
Scope 2: emissions from purchased electricity (electricity from office facilities, corporate data centers and IT equipment at colocation data centers).
5
Due to rounding, the sum of numbers may not precisely equal the totals
6
Scope 3: indirect emissions from supply chain or services
1

Environmental performance
As a software company, the majority of ouremissions come from our data centers, so we arefocused on achieving reductions within our data
centers. Our absolute scope 1 and 2 emissions
increased in FY21 versus FY20, primarily because
we recategorized the colocation emissions
resulting from our IT equipment from scope 2 to
3. We also fully represented the facilities fromacquisitions in FY20 into our FY21 emissions
inventory. Our scope 3 emissions increased dueto the inclusion of additional scope 3 categories,
while at the same time there were reductions inbusiness travel emissions.
As expected, due to COVID-19, we saw a reduction
in energy consumption across all of our facilities as
the majority of employees continued to work from
home; however, we recognize that some of these
decreases could be temporary. We are mindful ofthe shift in energy consumption from our offices tothe homes of employees who are working remotely
and are reviewing how to account for theseemissions going forward.

In certain cases where data was unavailable, estimations were made based on accepted industry standards. We continued to improve our methodology in FY21 and categorized emissions fromcolocation data centers as follows: emissions from OpenText IT equipment at colocation data centers was captured under scope 2 and the remaining emissions from non-IT equipment wascaptured under scope 3.
We used ISO 14064-1 and the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition), Scope 2 Guidance, Corporate Value Chain (Scope 3 standard).

Corporate Citizenship Report 2021 | Environment | GRI 102-10, 103-302, 302-1, 302-3, 302-4, 103-305, 305-1, 305-2, 305-3, 305-4, 305-5

36

Awards
We are proud to be recognized for our ability to excel in all
facets of our business, from product innovation to employer
best practice to industry partnerships and worldwide
communications. Our commitment to excellence is engrainedin what we do. OpenText is an honored recipient of thefollowing awards:

2019 Green Supply
Chain Award

Corporate Citizenship Report 2021 | Awards

Big Innovation
2020

Waterloo Area’s Top
Employers 2020

Reader’s Choice
Awards 2021:
Antivirus Software& Security Suites

SAP PinnacleAwardsPC Mag Editor’s Choice
22 Time Winner

People’s Choice StevieAwards for Favorite
Customer Service
2021 Winner

37

GRI Content Index
Disclosure
Number

Disclosure title

Response

GRI 102: General Disclosures 2016

Disclosure
Number

Disclosure title

Response

GRI 102: General Disclosures 2016
Organizational profile

102-1

Name of the organization

Open Text Corporation

102-2

Activities, brands, products, and services

About OpenText, Annual Report

102-3

Location of headquarters

Waterloo, Ontario, Canada

102-4

Location of operations

About OpenText, Office locations

102-5

Ownership and legal form

Annual Report102-6

Markets served

About OpenText, Annual Report, Industries

102-7

Scale of the organization

102-8

Governance102-18Governance structure

Annual Report, Proxy Circular, Board and Committee
Mandates, Our Approach, CDP climate change response

102-19Delegating authority

Proxy Circular102-20Executive-level responsibility for economic,
environmental, and social topics

Our Approach, CDP climate change response

102-21

Consulting stakeholders on economic,
environmental, and social topics

Proxy Circular

About OpenText, Annual Report102-22Composition of the highest governance body andits committees

Annual Report, Proxy Circular, Board of Directors

Information on employees and other workers

About OpenText, Our People, Annual Report102-23Chair of the highest governance body

Proxy Circular, Board of Directors

102-9

Supply chain

About OpenText, OpenText Supplier Information

102-24

About OpenText, COVID-19 Response, Environment, Annual
ReportProxy Circular, Charter of the Corporate Governance andNominating Committee

102-10Significant changes to the organization and its
supply chain

Nominating and selecting the highest governancebody

102-25

Conflicts of interest

Proxy Circular

102-11

Precautionary Principle or approach

Environment102-32

Our Approach102-12External initiatives

External Partnerships, About This Report

Highest governance body’s role in sustainability
reporting102-13

Membership of associations

External Partnerships

102-33

Communicating critical concerns

Proxy Circular
Stakeholder engagement

Strategy102-14

Statement from senior decision-maker

CEO Message, Communication on Progress

102-15Key impacts, risks, and opportunities

Annual Report, Our Approach, CDP climate change response
Ethics & integrity

102-16

Values, principles, standards, and norms of behavior

Corporate Citizenship Report 2021 | GRI Content Index

What We Value, Business Conduct

102-40

List of stakeholder groups

Stakeholders

102-41

Collective bargaining agreements

Annual Report102-42

Identifying and selecting stakeholders

Stakeholders

102-43

Approach to stakeholder engagement

Stakeholders

102-44

Key topics and concerns raised

Stakeholders

38

GRI Content Index
Disclosure
Number

Disclosure title

Response

Disclosure
Number

Disclosure title

Response

GRI Topic-specific disclosures		

GRI 102: General Disclosures 2016

GRI 201: Economic Performance 2016

Reporting practice103-1, 103-2, 103-3

Management approach

Annual Report, Our Approach

201-2

Financial implications and other risks andopportunities due to climate change

CDP climate change response

102-45

Entities included in the consolidated financial
statements

Annual Report, About This Report102-46

Defining report content and topic Boundaries

Our Approach102-47

List of material topics

Our Approach102-48

Restatements of informationNone

103-1, 103-2, 103-3

Management approach

Our People

102-49Changes in reporting

We had no significant changes in reporting from our FY20
Corporate Citizenship Report.

404-2

Programs for upgrading employee skills andtransition assistance programs

Our People

102-50

Reporting period

July 1, 2020 - June 30, 2021, About This Report102-51

Date of most recent report

Our first Corporate Citizenship Report was published inAugust 2020 and covered our fiscal year 2020 (June 1,
2019 - June 30, 2020).

102-52

Reporting cycle

Annual102-53

Contact point for questions regarding the report

opentext.com/contact103-1, 103-2, 103-3

Explanation of the material topic and its Boundary

Data Privacy & Information Security

102-54Claims of reporting in accordance with the GRI
Standards

This report has been prepared in accordance with the GRI
Standards: Core option

418-1

Substantiated complaints concerning breaches ofcustomer privacy and losses of customer data

Data Privacy & Information Security

102-55GRI Content Index

GRI Content Index

102-56External assuranceThis report has not been externally assured.

GRI 404: Training and Education 2016

GRI 405: Diversity and Equal Opportunity 2016
103-1, 103-2, 103-3

Management approach

Our People

405-1

Diversity of governance bodies and employees

Proxy Circular, Our People

GRI 418: Customer Privacy 2016

Corporate Citizenship Priorities

Corporate Citizenship Report 2021 | GRI Content Index

39

GRI Content Index
Disclosure
Number

Disclosure title

Response

Additional information (not related to the priority topics)		

Disclosure
Number

Disclosure title

Response

Additional information (not related to the priority topics)		

GRI 205: Anti-corruption 2016
103-1, 103-2, 103-3

Management approach

Code of Business Conduct and Ethics, Business Conduct

205-1

Operations assessed for risks related to corruption

Business Conduct

205-2

Communication and training about anti-corruption
policies and procedures

Business Conduct

GRI 207: Tax 2019

GRI 305: Emissions 2016
103-1, 103-2, 103-3

Management approach

Environment, Environmental Policy, CDP climate change
response

305-1

Direct (Scope 1) GHG emissions

Environment, CDP climate change response

305-2

Energy indirect (Scope 2) GHG emissions

Environment, CDP climate change response

305-3

Other indirect (Scope 3) GHG emissions

Environment, CDP climate change response

207-1

Approach to tax

Business Conduct

305-4

GHG emissions intensity

Environment, CDP climate change response

207-2

Tax governance, control, and risk management

Business Conduct305-5

Reduction of GHG emissions

Environment, CDP climate change response

207-3

Stakeholder engagement and management ofconcerns related to tax

Business Conduct

GRI 401: Employment 2016
103-1, 103-2, 103-3

Management approach

Our People, Human Rights Statement

401-2

Benefits provided to full-time employees that are
not provided to temporary or part-time employees

Our People

GRI 302: Energy 2016
103-1, 103-2, 103-3

Management approach

Environment, Environmental Policy, CDP climate change
response

302-1

Energy consumption within the organization

Environment, CDP climate change response

302-2

Energy consumption outside of the organization

CDP climate change response

302-3

Energy intensity

Environment, CDP climate change response

302-4

Reduction of energy consumption

Environment, CDP climate change response

Corporate Citizenship Report 2021 | GRI Content Index

GRI 412: Human Rights Assessment 2016
103-1, 103-2, 103-3

Management approach

Business Conduct, Data Privacy & Information Security,
Our People, Human Rights Statement

412-2

Employee training on human rights policies orprocedures

Business Conduct, Data Privacy & Information Security,
Our People

40Appendix
June 2021
To our stakeholders:
I am pleased to confirm that OpenText reaffirms its support of the Ten Principles of theUnited Nations Global Compact.
In this annual Communication on Progress, we demonstrate our commitment to continually improve
the integration of the Global Compact and its principles into our business strategy, culture, anddaily operations.
We also commit to sharing this information with our stakeholders using our primarychannels of communication.

Human Rights

Relevant Sections

Principle 1: Businesses should support and respect the protection ofinternationally proclaimed human rights

Business Conduct

Principle 2: Make sure that they are not complicit in human rights abuses

Our People

Labor

Relevant Sections

Principle 3: Businesses should uphold the freedom of association and theeffective recognition of the right to collective bargaining

Business Conduct

Data Privacy & Information Security

Our People

Principle 4: Uphold the elimination of all forms of forced
and compulsory labor
Principle 5: Uphold the effective abolition of child labor

Sincerely,
Mark J. Barrenechea
CEO & CTO

Principle 6: Eliminate discrimination in respect of employment
and occupation

Environment

Relevant Sections

Principle 7: Businesses should support a precautionary approachto environmental challenges

Business Conduct

Principle 8: Undertake initiatives to promote greater
environmental responsibility

Environment

Our Products

Principle 9: Encourage the development and diffusion ofenvironmentally friendly technologies

Corporate Citizenship Report 2021 | Appendix | GRI 102-14

Anti-Corruption

Relevant Sections

Principle 10: Businesses should work against all forms of corruption,
including extortion and bribery

Business Conduct

41

Forward-looking Statement
This Report contains forward-looking statements. These forward-looking statements are made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act of 1995, and created under the Securities Act of
1933, as amended (the Securities Act), and the Securities Exchange Act of 1934, as amended, the Securities Act(Ontario) and Canadian securities legislation in each of the provinces of Canada. All statements other than statementsof historical facts are statements that could be deemed forward-looking statements. When we use words such as“anticipates,” “expects,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “may,” “could,” “would”, “will” and variationsof these words or similar expressions, we do so to identify forward-looking statements.
In addition, any statements that refer to expectations, beliefs, plans, projections, objectives, performance or othercharacterizations of future events or circumstances, including any underlying assumptions, are forward-looking
statements, and are based on our current expectations, forecasts and projections about the operating environment,
economies and markets in which we operate. Forward-looking statements reflect our current estimates, beliefs andassumptions, which are based on management’s perception of historic trends, current conditions and expected future
developments, as well as other factors it believes are appropriate in the circumstances.
These forward-looking statements are based on certain assumptions and involve known and unknown risks as well as
uncertainties, which include actual and potential risks and uncertainties relating to the ultimate spread of COVID-19,
the severity of the disease and the duration of the COVID-19 pandemic. The actual results that we achieve may differ
materially from any forward-looking statements, which reflect management’s current expectations and projections
about future results only as of the date hereof. We undertake no obligation to revise or publicly release the results ofany revisions to these forward-looking statements. For additional information with respect to risks and other factors
which could occur, see our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings
with the Securities and Exchange Commission and other securities regulators. Readers are cautioned not to place
undue reliance upon any such forward-looking statements, which speak only as of the date made.

opentext.com/contact
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 08.2021 | 18115EN

Corporate Citizenship Report 2021 | Forward-looking Statement42