MAINTENANCE PACKAGESSENSOR CUSTOMER ASSURANCE PLAN HIGH ENERGY DETECTION (HED)

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Total CareA Sensor Customer Assurance Plan (HED) isfor Andor Open Fronted, high energy detection
cameras only. It gives you the ability toguarantee the lifetime of your camera where
normal warranty’s no longer apply & fix yourcamera costs for the duration of your plan.
With an Andor Sensor Customer Assurance Plan(HED) you get up to one sensor replacement foreach year of your plan and piece of mind thatany unexpected repairs will be catered for.

Avoid costly sensor
replacement and cap yourrunning costs!

Innovative Support Techniques
LiveAssistTM
Using the very latest technology, we canenhance our response by digitally merging
two real-time views, blending local andremote video streams to give or recieveinteractive help anywhere instantly.
∙ Instant virtual presence, with immediateguidance.
∙ Empowering you with our knowledge andsupport.
∙ Access to the experts within the global
support network.
∙ Minimised operating costs.
∙ Maximised uptime.

Here For Your Peace Of Mind•

Andor Sensor Assurance Customer Plans (HED) aredesigned to reduce costs and ensure an exceptionaland dependable level of support for the lifetime ofyour product.

•To maximise the performance and availability ofyour Product, Andor offers customer assurance
plans with enhanced support, paid product repair
and cover beyond the standard warranty period.

•A Sensor Customer Assurance Plan (HED) from
Andor offers the ability to guarantee you have aworking camera year on year regardless of theextent of damaging high energy radiation it is
exposed to and removes the risk unexpected future
expenses.

•Customer Assurance Plans can be renewed during
the life of the assurance plan without the need for a
product inspection, so saving you money.

For more information on our Sensor Customer
Assurance Plans (HED),please contact your accountrepresentative or visit andor.oxinst.com/support

TeamViewer
Allows us computer access over theinternet, as if we were sitting with you onsite, particularly useful for training, remoteupgrades or basic support. Support queries
can be handled quickly, ensuring minimal
downtime and inconvenience.

Sensor Customer Assurance Plan (HED)
Andor Help Desk provides a convenient and reliable single point of contact. You will receive a prompt and efficient
response to questions and issues associated with the operation of your product.
Under the sensor customer assurance plan (HED) customers benefit from up to one free sensor replacement per
year. Terms and conditions apply, available on request.
Having access to Andor’s experts using the latest innovative techniques (TeamViewer & Live Assist) will ensure you
are getting the most out of your Andor equipment.
Customers that are under the Andor sensor customer assurance plan (HED) will be entitled to Solis and SDK
software updates and patching for the duration of the agreement.

Sensor Assurance Plan
Up to one sensor replacement
per year ( Terms and conditions apply)
Priority Helpdesk Support
Remote support via
TeamViewer
Repair or replacement parts

Software Updates (Solis & SDK)LiveAssist™

(Regional availability may differ)

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On-Demand Maintenance-Available at cost.
* A no claim discount will apply upon renewal if no claims are made within
the cover period. Terms and Conditions apply, full details upon request.

Standard Terms and Conditions of Sale
The terms of a Customer Assurance Plan do not replace the warranties and liability terms as set out in Andor’s
Terms and Conditions of Sale document which is available at:andor.com/terms
Full details of this maintenance contract areavailable on request.

andor.oxinst.com

Customer Support
Andor products are regularly used in critical applications and we canprovide a variety of customer support services to maximize the return on
your investment and ensure that your product continues to operate at itsoptimum performance.
Andor has customer support teams located across North America,
Asia and Europe, allowing us to provide local technical assistance andadvice. Requests for support can be made at any time by contacting ourtechnical support team at andor.com/support.

Head Office
7 Millennium Way
Springvale Business Park
Belfast BT12 7AL
Northern Ireland
Tel: +44 (0)28 9023 7126
Fax: +44 (0)28 9031 0792
North America
300 Baker Avenue
Suite 150
Concord, MA 01742
USA
Tel: +1 860-290-9211
Fax: +1 860-290-9566
Japan
5F IS Building
3-32-42 Higashi-Shinagawa
Tokyo 140-0002
JapanTel: +81-(0)3-6732-8968
Fax: +81-(0)3-6732-8939
China
Building B2 West,No. 11 West Third Ring North
Road,
Haitong Times BusinessCenter,
Haidian District,
China
100089Tel: +86 (10)-5884-7902
Fax: +86 (10)-5884-7901
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