Tour Conditions ( Domestic・Agent-Organized Tour)

Valid from 1st June 2021
A Member of the Japan Association of Travel Agents (JATA)
Licensed Travel Agent under the Japan Tourism Agency, License No.1857

Meitetsu Kanko bus

This contract for agency-arranged tour (the document of the terms and the conditions thereof) comprises some parts of “the statement explaining trade terms” and “the contract document stipulated in Article 12-4, and Article 12-5 of the Travel Agency Act.
1. Agent-Organized Tour Contracts(14)Aside from the reasons stated above, the Company may decline to accept booking for business related contract to a third party. In this case, the clients shall fill in the required information in the form provided by(1) This tour is planned and operated by Meitetsu Kanko Bus Co., Ltd. (2-3-5 Nishihioki, Nakagawa-ku,
Nagoya City, Aichi/ Travel agency No.1857 registered by the Commissioner of the Japan Tourism Agency,
hereinafter referred to as “the Company”) and a customer who participates in this tour will conclude an AgentOrganized Tour Contract (hereinafter referred to as “the Tour Contract) with the Company.
(2) The terms and conditions of the Tour Contract are comprised of, the brochure, these tour conditions, thefinal documents called the final itinerary handed over before departure (hereinafter referred to as “the Final
Tour Itinerary”) and the section of the agent-organized Tour Contract in the standard terms and conditions ofTour Contracts of the Company (hereinafter referred to as “the Company Terms and Conditions”).
(3) The Company undertakes to provide tour arrangements and itinerary management so that clients can have
travel services including transportation/accommodation service from service providers (hereinafter referred toas “the Tour Services”) in accordance with the tour itinerary determined by the Company.

2. Application for Tour and Time that the Contract Comes into Effect(1) When applying, it is required to provide the necessary information together with the application deposit aspresented in Article 5 presented in the brochure to the Company or our tour sales agents described in the “toursales agent offices” section (hereinafter collectively referred to as “the Companies”).
(2) The Companies may accept an application for the Tour Contract via telephone, mail, facsimile, internet andother means of communication. In this case, a contract will not be concluded at the time of the application, andthe customer is required to submit an application form and pay the application fee within 3 days counting
from the day after the day when the Companies notify the client of acceptance of the reservation. However,other conditions stipulated in the brochure will apply to specific periods of time or courses.
(3) The contract is to be concluded after the Companies confirm the customer’s reservation and receive theapplication form and application fee.
(4) If a customer fail to pay the application fee within the period of time stated in Article 2 above, theCompanies may deem that there was no application.
(5) A client will pay the following application deposit per one person. The application deposit will be counted asa part of the whole “tour fee,” “cancellation fee,” or “penalty charge.”
Tour Fee AmountApplication Deposit (per one person)
60,000 yen or more
From 20,000 yen to the total tour fee amount
30,000 yen or more and less than 60,000 yen
From 10,000 yen to the total tour fee amountLess than 30,000 yen
From 5,000 yen to the total tour fee amountThe tour fee presented in the table above means the "total tour fee" which is determined to pay before
departure. Other conditions stipulated in the brochure may apply to specific periods of time or courses.
(6) In some cases such as there is no seats available, the Companies may ask the client to wait before
concluding the contract. In that case, we will register the client on the waiting list considering the customer’stime limit, and make efforts to accept the client’s reservation. Still the payment of the application deposit will
be necessary. The fee will be returned when the customer cancels the registration on the waiting list or when
the companies are not able to reserve the transportation.
(7) In the cases mentioned above on Article 6, the date of the contract will be the date when the Companies
inform that we are able to complete the reservation.
(8) When we are not able to contact the client until the due date set by the client, the reservation may becancelled even if the reservation is available. In this case, the application deposit will be returned to the client.
(9) When a person who is responsible for the contract as a representative of a organization or group for a tour,
the Companies shall regard the representative as having all authorization to conclude or cancel the contract.
A person who is responsible for the contract shall provide the Companies with a list of the names ofaccompanying members by the date specified by the Companies. The Company shall not assume any
obligations or responsibilities which arose in the past or will arise in the future and are owed by the person
who is responsible for the contracts to group members. In a case that the person who is responsible for thecontract does not accompany the group, the Company will regard one of the members appointed by such
person in advance as the representative for the contract after the tour departure.

3. Requirements for Application(1) A client who is aged 17 years old or under is required to present a written consent from a parent or
guardian when booking.
(2) A person who is under the age of 15 or under junior high school at the time of departure must be
accompanied by his/her guardian.
(3) In some cases such as when a tour is aimed at specific group of customers or a tour has a specific purpose,
if an applicant’s sex, age, qualification, skill and/or other conditions do not satisfy the requirements
determined by the Company, the Company may reject the application.
(4) For customers who are ill, using devices such as wheelchair, those with physical or mental disabilities, withfood or animal allergy, pregnant or with possibility of pregnancy, accompanied with assistance dog (guide dog,
hearing dog, or service dog,) or any other people who are in need of special care or attention must notify theCompany that needs. (Even if a client becomes those conditions above after concluding the contract, please notify
immediately.) The Company will give more information after a client clarifies the specific assistance that he/sheneeds during the tour.
(5) When the Company is notified about any of the requests above in Article 4, the Company will respond anddeal with the matter as much as possible and rational. In this case, the Company may ask the client to inform
his/her conditions and measures needed or hand in a document clarifying those facts.
(6) The Company may ask the customer to be accompanied by a caregiver or companion, hand in a medical
certificate documented by doctor, or change some parts of the tour courses as a required conditions for attending
the tour in order to operate a safe and smooth implementation of Agent-Organized tour. The Company may also
decline the application for the Tour Contract or cancel the Tour Contract if the Company cannot take themeasures requested by the customer. In addition, any expenses needed for the special measures taken for thecustomer based on his/her requests will be basically borne by her/himself.
(7) If the Company determines that an examination or medical treatment by a doctor is necessary for a customer
due to disease, injury, or any other reason during the tour, the Company will take necessary measures in order
to secure smooth implementation of tour. Any expenses required for such measures will be borne by the customer.
(8) Customers are not allowed to take independent activities or courses during the tour. However, customers
may be allowed to take independent activities depending on some tour courses.
(9) If a customer leaves the scheduled tour group for his/her own reason, he/she will be required to give noticeon the leave, including whether or when he/she will return to the tour group, etc.
(10) If the Company determines that a customer is likely to cause nuisance to other customers or to impedesmooth implementation of Agent-Organized tour, his/her application maybe rejected.
(11) For customers who are related to any antisocial forces, the application may be refused.
(12) The Company may refuse application if the client makes a demand with violence or an unreasonable
demand or uses intimidating words or actions in relation to the transactions with the Company.
(13) The Company may refuse application if the client defames the reputation or interferes with the business of
the Companies by spreading rumors, using fraudulent means or resorting to forces.

reasons.

４．Delivery of Contract Documents and Confirmation Letters (Final Tour Itinerary)(1) After the contract, we will issue the contract documents, which the date of the trip plan, the schedule andother matters concerning our responsibilities are stated, to the customer. The tour pamphlet, and receipt which
we hand over to the customer will also be a part of the contract documents.
(2) We will hand over the document which states the tour schedule, the flight plan, and the name of the hotel,
etc. to the customer no later than a day before the departure. We seek to hand it over within 7 to 10 days before
the departure, but please note that some tours taking place during some specific time of the year such as New
Year’s holiday and collective public holidays in spring called Golden Week, the documents maybe handed overthe day before departure. For reservations made within 7 days before departure, the documents are to be handed
over until a day before departure. Please feel free to ask us for information on your reservation if you do nothave your determinate document with you.
(3) The range of services within our responsibilities will be written on the confirmation letters.

５．Travel Charge(1) The tour fee to be paid will be the total of the tour fee indicated in the brochures adding extra fees, anddeducting any applicable discount(s). This total amount will be the basis for calculating the application fee,cancellation fee, penalty charge, and compensation for change.
(2) The additional fee and discount is as explained below.
(A) Additional fees:
a. Extra fee is needed when the customer requests an extra room for single person.
b. Extra fee is needed in the case when hotel or room type is upgraded.
c. Extra fee is needed to upgrade the seats of train, flight and other transportations.
d. Extra fee is needed when there is a difference in prices of plans within a tour course, and a “without mealplan” is changed to a “with meal plan”, or when a “without sightseeing plan” is changed to a “with sightseeingplan” and the like.
e. Extra fee is needed for extended stays.
f. Extra fee is needed for selective Items indicated in brochures as “extra fee for ○○,” or “○○ plan.”(B) Discounts:
a. Discount is offered when more than 3 people stay in one room. (“Triple Discount.”)
b. Discount is offered for specific participants’ age, such as child’s discount.
c. Discount is offered for other items indicated in the brochures such as“discount for ○○.”

6. Payment of Tour Fee

The total tour fee must be paid by a day before 21 days counting from a day before the departure date. When acustomer applies within 21 days before the departure date, the tour fee must be paid by the due date specified
by the Company. However, other conditions stipulated in the brochure will apply to specific periods or courses.

7. Included in the Tour Price Indicated in the Brochures.

(1) The items indicated in the brochures will be included in the tour fee as below:
a. The fee for the tour flight, ship, train and any other transportations.
b. Sightseeing fees (Bus fares, expenses for guide, entrance fees, etc.)
c. Expenses for accommodation fees with taxes and service fees.
d. Expenses for meals with taxes and service fees.
e. The tip needed during Agent-Organized tour.
f. Expenses for tour conductor, in the case of conducted course.
g. Other amounts expressly stated in the Brochure as included in the tour price.
(2) All costs stated above will not be reimbursed even if a customer voluntarily does not use the relevant services.

8. Not Included in the Tour Price Indicated in the Brochures.

Any expenses other than those set out in Section 7 will not be included in the tour fee. The following costs are
selected examples.
a. Fee used for transportation from the customer’s home to the designated places such as meeting point.
b. Excess baggage charge (for extra weight, volume, or quantity exceeding the limit set by each transportation
facility.)c. Personal expenses and incidental taxes and service fees, including, but not limited to cleaning fee, telephonecharge, tips, and other extra beverages.
d. Medical expenses for physical injury or disease.
e. Tour price for a small excursion called “optional tour” taken only by the applicant.
f. Other items indicated in the brochures such as “extra fee for ○○”or“○○ plan.”

9. Changes in Tour Contract

In some cases the Company may change the contents of the contract if any of the following incidents occur:
natural disasters, wars, riots, suspension of Tour Services rendered by transportation/accommodation providers,
governmental orders, provisions of transportation services that is not predetermined on the original operationalplan, or under other circumstances which is beyond the Company’s control. The Company may, even after
conclusion of the Tour Contract, revise its itinerary and Tour Services when it is avoidable in order to conduct
safe and smooth tour operation after the Company promptly explains to clients the reasons why such events arebeyond the Company’s control and the causal connection with the event. However, this explanation may be madeafter revisions in emergent circumstances.

10. Changes in Tour Fee

The Company will not change the tour fee, additional charges or discount prices after the conclusion of the Tour
Contract except in the following cases:(1) If the tariff and fares of the transportation providers used for the tour are revised considerably out of therange of those ordinarily expected extent due to drastic changes in the economic conditions, the Company may
revise its tour price in accordance with increases or reductions in transportation tariff and fares for the tour. If
the tour price is increased, the Company shall notify clients on no later than the 15th day counting back from a
day before the tour departure.
(2) If the content of tour is changed, and the expense required for implementation of tour is reduced, theCompany will cut down the total tour fee to the extent of the difference arising out of the change.
(3) If the itinerary changes in accordance with what is stated in the Section 9 and the expense for the
implementation of tour increases, the Company will change the difference in the amount of the original priceand the renewed one accordingly except in a case when there are no seats in transportations, rooms inaccommodations, or any other facilities available even though the services are being offered, (in which is socalled overbooking.)(4) In the case that brochures describe that tour fee may differ depending on the number of persons using certaintransportation or accommodation facilities, etc., and the number of persons changes after the conclusion of theTour Contract due to any reason that is not attributable to the responsibility of the Company, the Company will
adjust the tour fee to the extent described in the documents such as brochures.

11. Changes in Tour Participant(1) A client who has entered into a Tour Contract may, with the Company’s consent, transfer its status in the

the Company and submit it to the Company. At the time, the clients shall pay a handling charge for the changeof participant determined by the Company.
(2) This transfer of the position under the Tour Contract will come into effect when the Company approves thechange and receives the handling charge. Thereafter the third party to whom the position under the Tour
Contract is transferred will succeed all rights and obligations pertaining to the Tour Contract.

12. Cancellation by Client – Before Departure(1) The client may cancel his or her reservation after the contract is established by paying the cancellation fee
stated below. For cancellation, please come during the business hours of the Company.
(a)Courses other than the tour course reservations stated in the section (b)Timing of Cancellation
Cancellation Fee (per one person)
Within 8 to 20 days (For one-day tour :8 to 10 days) prior to
20% of tour fee
the departure date of the tour
Within 2 to 7 days prior to the departure date of the tour
30% of tour fee
On a day before the departure date of the tour
40% of tour fee
Before the departure time on the departure date of the tour
50% of tour fee
After the departure time or no cancellation notice
100% of tour fee(b)For tour course using chartered ship.
The cancellation fee may differ depends on types of ship chartered. The fee will be written on the pamphlets.
(2) In any of the following cases, client may cancel the Tour Contract without paying a cancellation fee.
(a) When the contents of the Tour Contract have been changed. However, such changes shall be limited to thecases listed in the left side of the table in Article 23 and other critical cases.
(b) When the tour price is increased in accordance with Article 10 (1.)(c) Safe and smooth tour operation becomes or is most likely to be impossible due to any of the reasons asfollows: natural disaster, war, riot, and suspension of Tour Services rendered by transportation or
accommodation providers, governmental orders or other causes.
(d) When the Company fails to deliver the confirmation letter (the Final Tour Itinerary) within the time limit
as written on Article 4(b.) (However, for reservations made within 7 days prior to the departure date, thedocument will be delivered by just on the day of departure.)(e) When the implementation of the tour in accordance with the tour schedule described in a contract document
becomes impossible due to any reason attributable to the Company.
(3) The Company shall refund the remaining amount of the received tour fee (or application deposit) after
deducting the cancellation fees specified by the Company when the Tour Contract is cancelled in accordancewith Paragraph (1.) If the application deposit is not enough to cover the cancellation fee, the Company will
charge the difference in the amount. When the Tour Contract is cancelled in accordance with Paragraph (2,) the
Company shall refund a full amount of the received tour or application fee.
(4) When the client wishes to change the trip plan or the departure date, the reservation will be cancelled forthe moment, and new reservation is necessary to be made. Please note that these cancellation fees stated in
Article (1) applies for such cases.

13. Cancellation by Client – After Departure(1) If a customer cancels or temporarily leaves the Tour Contract on his/her own reason, the customer will bedeemed to have waived his/her rights and the Company will not reimburse any payment.
(2) If any Tour Service as stated in the contract document becomes unavailable, due to any reason that is not
attributable to the customer, the customer may cancel a part of the Tour Contract relating to the unavailable
Tour Service, without paying the cancellation fee. In this case, the Company will reimburse to the customer, outof the tour fee, the amount equivalent to the unavailable Tour Service.

14. Cancellation by the Company – Before Departure(1) If the client has not paid the tour price by the due date provided in Article 6, the Company may cancel the
Tour Contract. In such case, the client shall pay the Company a penalty charge of the same amount as thecancellation fee described in Article 12.
(2) Should any of following items apply, the Company may cancel the Tour Contract after providing explanation
to the client.
(a) When it becomes apparent that the client does not satisfy the gender, age, qualification, skill or otherrequirements specified by the Company in advance for participation in the tour.
(b) When the client is recognized as unfit to participate in the tour due to illness, absence of a necessary helperor for other reasons.
(c) When the Company considers that the client may cause trouble for the other participants, or mightotherwise interfere with the smooth operation of the group activities.
(d) When the client makes demands beyond the reasonable scope of the details in the contract.
(e) When the minimum number of participants as stipulated by the Company in the brochure has not beenreached. In such cases, the Company shall notify the clients of tour cancellation on no later than the 13th day(3rd day for one-day tours) prior to the day preceding the tour departure date.
(f) When the necessary conditions as clearly specified by the Company in advance cannot be met or it is highly
likely that such conditions will not be met, such as in the case of insufficient snowfall for ski tours.
(g) Safe and smooth tour operation of the tour itinerary as specified in the brochure becomes or is most likely
to become impossible due to natural disaster, war, riot, suspension of Tour Services rendered by transportation
and accommodation providers, governmental orders or other causes(h) For customers who are members of antisocial forces, or is related to any kinds of those groups.
(i) The client make a demand with violence or an unreasonable demand or uses intimidating words or actions
in relation to transactions with the Companies.
(j) The client defames the reputation or interferes with the business of the Companies by spreading rumors,using fraudulent means or resorting to force.
(3) When the Company cancels the Tour Contract in accordance with Paragraph (1), it shall refund the tour price(or application deposit) already received after deducting the applicable penalty charges. When the Company
cancels a Tour Contract in accordance with Paragraph (2), the Company shall refund a full amount of the tour
price (or application deposit) already received from the client.

15. Cancellation by the Company – After Departure(1) Even if it is after departure, the Company may cancel a part of the Tour Contract in the following cases.
(a) When the Company considers that the client is unable to continue the tour owing to illness, absence of anecessary helper or other reasons.
(b) When the client disobeys the instructions of the Company through the tour conductor or other person who
is in charge of conducting safe and smooth operation of the tour, or disturbs the order of group activities of tour
participants by violence or menace towards these people or those accompanying them or jeopardizes the safe
and smooth operation of the tour.
(c) For customers who are members of antisocial forces, or related to any kinds of those groups.
(d) The client make a demand with violence or an unreasonable demand or uses intimidating words or actions
in relation to transactions with the Companies.

(e) The client defames or interferes with the business of the Companies by spreading rumors, using fraudulentmeans or resorting to force.
(f) When the tour cannot be continued due to war, riot, suspension of Tour Services rendered by transportation
and accommodation providers, governmental orders or other causes beyond the Company’s control.
(2) Effect of cancellation and reimbursement(a) Even if the Tour Contract is cancelled for the reasons stated in Paragraph (1,) for services that are alreadydone before the cancellation, the fee will not be reimbursed.
(b) The Company shall refund the expenses for Tour Services which have not been rendered to the client after
deducting the cancellation fee or penalty charges or other charges which have already been paid or will be paid
to Tour Service providers.

16. Refund of Travel Cost

(1) According to Articles 10, 12, 13 (2,) 14, or 15, the Company will reimburse the corresponded fee within 7 days
after the cancellation is made if the cancellation is made before departure. For cancellations made after
departure, the reimbursement will be made within 30 days counting from the returning date which is stated in
the confirmation letters.
(2) Paragraph 1 shall not prevent clients or the Company from claiming compensation for damages in accordancewith Article 20 or Article 24.

17. The Return Trip after the Cancellation of Contract.

According to Article 15 (1a) and (1f), for cancellation made after the departure, we will make the arrangement
for the return trip. However, the fee will be charged to the client.

18. Managing the Itinerary and Tour Conductors etc.

(1) The Company will make efforts to secure safe and smooth implementation of tour and will provide thefollowing services to the customer. However, if the Company and the customer conclude a special contract having
different terms, this clause will not apply.
(a) In the case when there is a possibility that the Tour Service will not be provided to the customer during thetour, the Company will take necessary measures to secure the provision of Tour Service in accordance with theTour Contract.
(b) In the case when the content of the contract must be changed regardless of taking the measures stipulated
in Paragraph (a) of this section, the Company will arrange the substitute service. In this case, if the tour scheduleis changed, the Company will make efforts so that the changed tour schedule will be consistent with the purposeof the original tour schedule. In addition, if the content of Tour Service is changed, the change must be minimum,
and the changed Tour Service will have the same content as the original Tour Service.
(2) The Company may take necessary measures in the case when it is recognized that the client needs protection
due to disease, physical injury, etc. during tour. In this case, if the reason for such necessity is not attributable
to the Company’s fault, the expenses required for the measures will be borne by the client, and the client will be
required to pay the expenses no later than the date designed by the Company through a designated method.
(3) The tour conductor or the local staff or the staff arranged by the company (for trip without a tour conductor)
will be responsible for the terms written in Paragraph (1.)(4) For trips without the attendance of a tour conductor, the Company will list the contact number of the local
staff or the staff arranged by the company (hereinafter referred to as “arranged staff.”)(5) The availability of a tour conductor will be expressly indicated in the brochures.
(6) The tour conductor shall provide services, in principle, from 8:00 a.m. to 8:00 p.m.
(7) National Government Licensed Guide Interpreter or Pref. (City) or Area (zone) Licensed Guide Interpreter
do not accompany, but only English speaking tour staff will go along with the tour participants.

19. Directions of the Company

When participating in a group tour, please follow the orders of the tour conductor, local staff, or arranged staff
for smooth and safe operation of the trip. Exception are made at times of free activities.
For those who cannot follow the orders and disturb the smooth operation of the trip, we may cancel the Tour
Contract with the client at any times.

20. Liability of the Company(1) In performing its obligations under the terms of its Tour Contract for an agent-organized tour, if the Company
causes damage to clients through wilful misconduct or negligence of the Company or the arranged staff, theCompany shall be liable for such damage. However, this applies only if the notification is received to theCompany within 2 years counting from the day following the occurrence of the damage. The Company shall also
compensate for damage to baggage as provided in this Paragraph only when the damage is reported within 14
days counting from the day after the occurrence of such damage. The compensation shall be, regardless of theamount of the damage, up to a maximum of 150,000 yen per person (except for the cases where the Company
commits wilful misconduct or gross negligence).
(2) If the client suffers damage due to any event that is beyond the control of the Company or the business agentof the Company, such as those listed below as examples, the Company will not be obligated to the liability underParagraph(1) of this Section. However, this rule will not apply when the Company or the agents’ intention or
fault is being proved.
(a) Natural disaster, war, civil riot and alteration or cancellation of a tour itinerary due to such events.
(b) Suspension of services rendered by transportation or accommodation providers, and alteration orcancellation of tour itinerary due to such events.
(c) Orders of governments, isolation resulting from infectious diseases, immigration control regulations, andalteration or cancellation of tour itinerary due to such events.
(d) Accidents during the clients’ free activities.
(e) Food poisoning.
(f) Theft.
(g) Delays, stoppages, changes of schedule and route by transportation providers, and alterations of tour
itineraries and/or shortened stays at destinations due to such events.

21. Special Indemnification(1) When the customer gets injured in a sudden accident during the group tour arranged by the Company, theCompany will compensate the customer or his or her legal heir the compensation for death, after effect of the
injury, and solatium for ambulatory or hospitalization. The fee of the insurance is as below: Ambulatory: 10,000
to 50,000 yen depending on the days of ambulatory. Hospitalization: 20,000 to 200,000 yen according to thedays of hospitalization. Death: 15,000,000yen. For items damaged or lost in an accident, the insurance fee will
be paid (the fee will be up to 100,000yen per item, 150,000yen per person). Items listed on Article 16(b) of theprovision such as cash, credit card, valuable items, and used camera film may not be compensated.
(2) The Company shall not pay compensation or cost as stipulated in Paragraph (1) when damage suffered byclients during an agent-organized tour results from the client’s wilful misconduct, unlicensed driving, driving
while intoxicated and/or ill, or dangerous sports and activities such as skydiving, hang gliding, ultra-lightaviation (such as motor hang gliding, micro-light aircraft, ultra-light aircraft, etc.,) gyro-plane flying, or any
other equivalently dangerous activities which are not included in the agent-organized tour and conducted during
the clients' free time. Provided, however, that this is not applicable when these activities are included in theitinerary of the agent-organized tour.
(3) Notwithstanding Paragraph (1,) a day when no Tour Services included in an agent-organized tour organizedby the Company are provided shall not be considered as a day during an agent-organized tour unless otherwise
mentioned in the relevant brochure.
(4) When the Company deserves the responsibility stated in Article 20 (1) for the injury or loss stated in
Paragraph (1,) the compensation fee stated in Paragraph (1) is appropriated for a part of (or whole) damages

that the Company ought to owe.
(5) In cases where the Company is liable for compensation as stipulated the in Paragraph (1) and compensation
for damage as stipulated in the preceding Article, when any one of the liabilities is met, both liabilities shall be
regarded as met to the extent of the amount paid.
※These terms regarding special indemnification including the process of payment basically apply for the
residents of Japan. Thus for those who are visiting Japan temporality are highly recommended to take out
overseas travel accident insurance for travelers by themselves.

22. Optional Tour and Provision of Information(1) Speaking of the application of Article 20 for the selective excursion tour at local place implemented by theCompany (hereinafter referred to as an "Optional Tour") that requires the participants of the Agent-Organized
Tour to pay extra tour fee, the Company will treat the Optional Tour as a part of the Tour Contract of the AgentOrganized Tour. We specify in the brochures relating to the Optional Tour that “its organizer is “the Company”
or Meitetsu Kanko Bus”.
(2) If the brochures states that the planning and arrangement of the Optional Tour is done by other companies
but not the Company, it shall not be part of the Agent-Organized Tour of the Company.
(a)The application and the payment of the Optional Tour is to be done at the local area.
(b)The contract will be made between the customer and the company that is responsible for the arrangementof the Optional Tour, so the tour conditions presented by the Company will not apply.
(c) The contract is to be established after the local company that is responsible for the arrangement of the
Optional Tour approves the application.
(d)For cancellations, please contact the local company responsible for the arrangement.
(e) The Company will not guarantee the tour schedule during the Optional Tour arranged by the local
companies.
(3) The Company will pay the solatium or compensation for any loss or damage during the Optional Tour,
according to the regulation of Article 21.
(4) The Company sometimes states some details about sports available at the destination in the brochures as"just as a provision of information." In this case, the regulations of special indemnification on Article 21 will
apply to the damage sustained by the client while participating in such available sports, etc., and the Company
will not be responsible for any others.

23. Guarantee of Tour Schedule(1) If there are major changes in the Tour Contract as listed on the left column of the table below, the Company
will pay the compensation fee which will be calculated by the total tour fee multiplied by the rates stated in theright column of the table below within 30 days counting from the last day of the tour. However, the compensation
may not be made for the following terms from (a) to (d.)(a) In the case of changes caused by any of the reasons set out below, our company will not pay the compensation
for change(except for the case where such changes are due to insufficiencies (overbooking) in seats, rooms orother transportation or accommodation facilities that are in service.)1.) Unfavorable weather or natural disaster causing disturbance in the tour schedule 2.) War 3.) Riot
4.) Order of government authority
5.) Suspension of service of transportation or accommodation facilities,
etc. such as cancellation, service interruption and suspension of operation.
6.) Provision of transportation service which is inconsistent with original schedule, such as delay and changes
in transportation schedule.
7.) Other measures necessary to secure safety of life or body of participant of the tour.
(b) When the responsibility of the Company is clarified according to Article 20.
(c) The change is concerned to the cancellation of the Tour Contract based on Articles 12, 13, 14 or 15.
(d) If the customer is able to receive the service which is included in the plan, even if there was a change in theorder of the schedule.
(2) Regardless of the provisions in Paragraph (1,) the compensation made for the changes in the tour plan will
be up to the amount of the total tour fee multiplied by 15% per contract as maximum. The compensation fee forchanges will not be paid if the amount of the compensation fee per one tour participant and per Tour Contract
is less than 1000 yen.
(3) Upon consent of the client, the Company will provide at least equivalent goods or services instead of monetary
payment of compensation for changes.
(4) After the Company pays the compensation for changes under the provisions of Paragraph (1) of this section,in the case when it becomes clear that the Company bears liability under Article 20 for such change, the client
will be required to refund to our company the compensation for change associated with such change. In this case,
the Company will pay the remaining amount that is the compensation fee for damages or loss that the Company
must pay offset by the compensation for the changes that the client must refund.

Change for which the Company shall pay compensation① Change in tour departure or end date specified in the Tour Contract
documents② Changes in destination or entry to tourist spots and/or facilities(including restaurants) stated in the Tour Contract documents③The equipment or grade of transportation facilities on the Tour
Contract is changed to downgraded one or one with the lower price.
(Only when the total amount of the revised grade or equipment is lower
than that of the grade or equipment on the contract documents.)④ Changes in types or company names of the transportation facilities
as stated in the Tour Contract documents.
⑤ Change to other flight involving a change of domestic airports for
departure or arrival of the tour stated in the Tour Contract documents⑥ Change in the international flights stated in the Tour Contract
documents from direct flight to connecting flight or flight with stops.
⑦ Change in types or names of accommodation facilities or providers as
stated in the Tour Contract documents.
⑧ Change in type of rooms, facilities, views of accommodation as statedin the Tour Contract documents.
⑨ Among the changes in items ① through ⑧ above, the matters
included in the tour title as stated in the Tour Contract documents.

Amount of compensation for changes =Tour fee to which the compensation forchange is payable × Following rate per
one change
If clients are
If clients arenotified one
notified after tour
day before thedeparture
tour departure

１．５％

３．０％

１．０％

２．０％

１．０％

２．０％

１．０％

２．０％

１．０％

２．０％

１．０％

２．０％

１．０％

２．０％

１．０％

２．０％

２．５％

５．０％

Note 1) “Before the trip” means by the change which is notified to the customer by a day before the departure, and “After the
departure” means by the change which is notified to the customer after the day of departure.

Note 2) When the confirmation letter is issued, please note that the confirmation letter means just the same as the contract document,
and this table applies as well. In that case, the change made between the contract document and confirmation letter, and the change
made between the confirmation letter and the actual service during the trip will be considered as two different changes.
Note 3) In the case when the transportation facilities, which are associated with the change described in ③ or ④ of the above table,
include the use of accommodation facilities, one night will be treated as one change.
Note 4) The change of cooperate name of the transportation facilities as indicated in ④ above will not apply to the case when theprice of class or equipment is changed to higher standard.
Note 5) In the case when more than one of the changes as indicated④, ⑦ or ⑧ exist for one boarding, etc. or one night, such changes
in one boarding, etc. or one night will be treated as one change.
Note 6) The rate as indicated in ① to ⑧ above will not apply to the change indicated in ⑨ above.

24. Liability of Clients(1) The client shall be liable to the Company for damage suffered arising from the client’s willful misconduct,
negligence, illegal conduct or conduct against public order and good manners, or breach of the Company’s Terms
and Conditions.
(2) Clients are required to make every effort to utilize information provided by the Company and to understandthe details of the Tour Contract of the Agent-Organized Tour including the rights and obligations of clients toconclude the Agent- Organized Tour Contract.
(3) After the departure of the tour, if a client finds that the Tour Services provided are different from thatspecified in the contract documents, clients are required to report the discrepancy promptly at the local
destination to the tour conductor, English-speaking guide, providers of Tour Services or the tour sales store
where the application was made.

25. Contract for Telecommunications(1) There are cases that the Company accept the tour applications from clients via "telephone, mail, facsimile,and other means of telecommunications" on conditions that the clients are the members of the credit cardcompanies (hereinafter referred to as the "Members") in cooperation with the Company (hereinafter referred toas the "Partner Companies") and applying without signing the contract document (hereinafter referred to as"Contract for Telecommunications"). In this case, the payment of the contract will be fully done by credit cards.
There are cases when we are not able to approve the customer’s contract via cards at certain circumstances,such as when the credit card company is not in cooperation with the Company, for other job-related reasons.
(Some of the entrusted travel companies may not be able to accept credit cards. The kinds of usable credit cards
may also differ in each entrusted company. When the customer concludes the Tour Contract by signing thecontract, the contract for telecommunications will not apply to such transaction.)(2) The tour condition may differ from regular Agent-Organized Tour Contract when the contract is made bymeans of telecommunications. Please note the following.
(a) When applying a tour, please specify the “name of the tour,” “the date of departure,” “the name of the credit
card,” “card number,” and “the valid date of the card.”(b) A Tour Contract requested not in person is put into effect, in the case of telephone booking, when the
Company agrees to the client’s booking. In the case of booking by postal mail, facsimile, or the other such means,the contract is put into effect when the Company sends to the client a notification starting that the Company
accepts the Tour Contract.
(c) The date of card use on the contract for telecommunications will be the date when the Company or theMembers shall fulfill the payment or refund of any fee such as tour fee based on the Tour Contract. More precisely,
for client’s payments, the date of use will be the same as the day when the Tour Contract is concluded. For
cancellations, the date of use will be when the company accepts the request for cancellation.

26. Others(1)The client shall bear the expenses when he/she asks a tour conductor for the personal requests or shopping,costs arising from his/her injury or illness, expenses incurred from the failure of collection of lost baggage orvaluables left behind owing to personal negligence, as well as charges incurred by independent activities.
(2) The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops evenwhen the shops are introduced by the Company. The Company will not accept any exchange or return of products.
(3)Under no circumstances the Company shall re-conduct a tour.
(4) The Company holds responsibility within the bounds of the departure from the designated area to the arrival
to the disperse area. These areas will be as listed on the contract documents. The way to the designated areafrom home and vice versa will not be included in the Company’s responsibility within the Agent-Organized Tour
Contract. If the customer needs a special transfer or place to stay in order to go to the designated area, we will
be able to make the arrangement, however, this will be another trip contract.
(5) The customer will be able to receive the mileage services of the airline companies when joining the Company’s
tour in some cases. For information on the mileage services, please ask the airline companies directly. Please
note that the Company will not take any responsibility stated in Paragraph 1 of Article 20 when the customer
is not able to receive the mileage services due to the change of the airline.
(6) In case of accidents or any kind of emergency, please contact the emergency contact number written on theconfirmation letter of the tour immediately.

27. Tour Conditions, and the Standards of the Tour Fee.

The tour conditions and the standards of fee will be stated on the pamphlets.

28. Repayment Duties

The Company is a member of JATA (Japan Association of Travel Agents). Customers who have made a contract
with the Company basically holds claim to receive compensation for any credit which is not fulfilled to certain
amount.

29. Handling of Personal Information(1)The company and the entrusted travel companies (hereinafter referred collectively to as the “companies”) will
use the customer’s personal information provided at the application for making contact with the customers.
Besides that, the companies also provide the contact information such as names and addresses of the customers
by electronic means and others to the transportation and accommodation institutions, insurance companies, andsouvenir shops to the extent necessary to the following purposes: to make an arrangement of the service provided
and for the procedures to receive of the services by transportation and accommodation facilities (majortransportation and accommodation facilities are stated on the confirmation letter that is supposed to be sent by
the date stated on the tour itinerary on the pamphlet and separate contract document,) for procedures of theinsurance that secures the expenditures in a case of accident on the responsibility of the company due to thetravel contract, and for the convenience of the shopping for souvenirs at souvenir shops at the destinations
during the travel that the customers have applied. It will be assumed that that the customer has agreed toprovide these personal data at the time of application.
(2)In addition, the companies may also use personal information of the customers for the following purposes:
promoting the products or services of other companies that cooperate with the companies, notice of promotions,request for the questionnaire about the travel products and shops, provision of special services, and collecting
statistics data.
(3)For more information on handling personal information, please kindly check our website(www.meitetsukankobus.co.jp) or at the store. Please be advised that the clients need to check the policies of the
distributors on the handling of personal information.
*This document is a translation of the Japanese original and provided only for your information. If there is any
discrepancy between this translation and the Japanese original, the Japanese original shall prevail.