FAQ
About Accommodations

Q1. What time is check-in and check-out?
A. Check in 15:00 / Check out 11:00am.

Q2. Do you provide transportation service?
A. On-call transportation between Gora Station and Gora
Kadan is available. Please call us when you arrive Gora
Station.

Q3. Do you have a parking lot?
A. You can park your car on the day of check-out. Pleaseleave your car key at the Front Desk.

Q4. Do you have an electric vehicle charging station？
A. We have a Tesla-type charging station for the guests inhouse. Please bring your own charging cable if yourvehicle if it is not a Tesla type charging socket.

Q5. Are you a small kid firendly facility？
A. We do not have any age limitation including small kids.

Q6.Do you have any amenities for kids?
A. We have yukata, sandals and toothbrush, etc for kids.

Q7. Do you have any amenities for babies?？
A. We have electric kettle, baby bed, baby soap and baby
chair. Please inquire for the details.

Q8.Do you offer a laundry service, or facility?
A. We do not have our own laundry facility, however, we will
distribute laundry to outside with laundry fee.

Q9. Do you have an accessible room?
A. We do not have an accessible room. If you require
chair/table and such to enhance your stay, pleaseinquire in advance.。

Q10. Do you offer any amenities for physicallychallenged guests?
A. We have handrail/wheelchair/bath chair/bath step/rollaway bed. Please inquire in advance.

Q11. Where can we book you with your best rate?？
A. It is available on our official HP.

About Meals

Q1. What time does dinner and breakfast start.？
A. Dinner at 6:00pm or 7:00pm. Breakfast at 8:00am,8:30am or 9:00am. *You might not have full dinnerexperience if you arrive later than 7:00pm.

Q2. Are you able to accommodate special request on themeals such as food allergy/restriction?
A. We are able to accommodate special request on themeals. Please kindly inform us in advance. Please notethat the request on the arrival day cannot beaccommodated.。

Q3. Are you able to accommodate special request on themeals for those who are pregnant?
A. We are able to accommodate special request on themeals. Please kindly inform us in advance. Please notethat the request on the arrival day cannot beaccommodated.

Q4. What kind of breakfast menu do you offer?
A. We offer Japanese style or Western style breakfast.

About Facilities

Q1. What kind of facilities do you have?
A. We have the public onsen, in-door pool, gym, bed-rockbath, private onsen, lounge and salon and souvenir shop.

Q2. What kind of hot spring water do we enjoy?
A. It is mildly alkaline hot spring.

Q3. Do you have saunas at your public onsen?？
A. We have a dry sauna and a steam sauna at our public
onsen.

Q4. Are small children allowed to enjoy your public
onsen?
A. Potty trained children are allowed to enjoy our onsen.
Please note that the children older than 7 year old are
not allowed to enjoy different gender onsen.

Q5. Are small children allowed to enjoy your pool?
A. Potty trained children are allowed to enjoy our pool.

Q6. Are exposed tattoos allowed in your public onsen
and pool?
A. Exposed tattoos are not allowed in our public onsen andpool. Please kindly make them unexposed with bandage.
Please note that bathing suit/rash gurad shirt are notallowed.

Q7. Do you offer rental equipments for your pool?
A. We offer some such as rental suwimsuits as well aspurchasable.

Q8. Are we able to enjoy Kadan Spa as a day trip?
A. You are able to enjoy Kadan Spa as a day trip. Pleasekindly inquire the details in advance.

Q9. Person who are pregnant able to enjoy Kadan Spa?
A. We kindly ask those who are pregnant to refrain fromhaving Kadan Spa for safety reasons. Please kindly
inquire the details in advance.